American Standard Walk-in Baths Reviews

I highly recommend American Standard. They are a very old, reputable company. As a child, our house had American Standard everything in it so I was comfortable working with them. I gave them a call and their representative came out and did all the measuring. The crew they had was very professional and they explained everything. I live in a tiny space. I have a 5x5 bathroom. They were even able to give me extra three inches in front of the tub which makes it great. It elongated my little bathroom. They were very thorough and clean. If they had a drip of something when they were trying to put the caulking, they would wipe it up immediately so nothing stuck. Ed, the owner of this little construction group that works for American Standard, had picked something really nice for my surround. It's not just plain, it had a little bit of a texture to it, which gives it a little bit of a sparkle. Every single penny that I paid for this unit was fabulous.

Tub worked fine for about a year, then door seal sprung a leak that floods bathroom when 1/2 full. Working with maintenance dept for 3 months now to fix. Repair/install tech determined 2 1/2 months ago that door was cracked and had to be replaced. Call maintenance rep for updates and just get revised dates for when the door will be in (next week, Dec 20, Feb 8) and excuses (lack of staff, parts). Tub still unusable for soaking.

The sales rep with American Standard was the first one that came, and we were impressed in everything. During the installation, they came when they said they were gonna come. It was two days but was seamless. They were very careful with the house. They put paper down to protect the carpeting, told us things along the way, showed us how to work all the different things, and explained that they'd have to take the door jamb out of the one to the bedrooms so the tub would fit in. The door jamb that they took out and put back in was a perfect job. A lot of times the door to the bedroom didn't wanna close completely and now it does. They were so polite and efficient. They knew what they were doing. You couldn't ask for anything better, anyone better than those two. The only thing is they left a couple of their tools.

We checked several different companies and the lady representative that we had with American Standard was more knowledgeable about the product. She had everything right on the money for it so we decided to go with her. However, the installation was a trip and a half. However, it took them almost three months to put the tub in. It was because the first time they called, the woman said the guy would be out but there was something that happened. She called back almost two weeks that he was supposed to come but he didn't show up. We called back and he had something else that had to be done. It was kind of a runaround to get the tub put in.

I was looking at the tub more as a safety thing and the salesperson told us about the different health benefits which I didn't realize. Aside from being safer, this would help my mother feel better. She likes the tub though it took her a little while to get used to it. They warned her about turning the jets on before there was enough water, and she messed it up a couple times and got water everywhere. But she's getting the hang of it and enjoys her tub. It's easy, in and out. I thought it would look a lot more clinical, but it doesn't. It's very attractive. It's also easy to follow the instructions. The guys who installed it were great. They explained everything and let me video them. It took much less time to install than I thought it would, and that was a plus.

American Standard should keep the team they've got installing their product. It's a son and his dad and they were great. They cleaned up their messes. I couldn't ask for anything better. However, I need a breakdown of what was done and American Standard won't give it to me. I called in and left our rep messages, but he never gets back to me. He had surgery and he's sick so that's understood. But I tried to call but they don't understand exactly what I need. I've talked to supervisors but I haven't been getting anywhere. My insurance company is willing to pay. They just need to know approximately how much the tub and installation was. We've been waiting on that since November when the tub was put in but American Standard says they don't hand out itemized bills.

Purchased Liberation Tub 6-24-20. Tub is leaking from the drain into basement area on discharge of water. Have been calling American Standard/Safety Tub For Service since Sept 2021 with no response or call back. Totally disgusted with the service aspect of this product. Will no longer consider American Standard products for future purchase.

My tub had problems after 2 months. Called customer service and never got a date for repair and when messages left No call back. Finally after 3 weeks and many calls I was given 12/31/21 as repair date. No one showed. Another repairman called and said the first man didn’t want to do the job so he dumped it on him. In the meantime I am handicapped and unable to use the tub I paid a lot for. American Standard is the worst company to ever deal with. Once they have your money they don’t care about the customer. Still waiting for repair.

The sales representative was very nice and appeared knowledgeable. The only trouble we had with him was we went back and forth about the color. I told him I wanted the off-color or tan color and he said that I'd better go with the white as it was better for the application. When the tub actually came, the installers said it was the wrong color tub. We bought the beige and they took the wrong color back. They brought the next one. We ordered the right color and got it in a relatively short period of time. My mom is the only one that uses the tub and she absolutely loves it. She really enjoys it and it's a great product. It's 100% safer and there is a good quality in it.

The rep was knowledgeable and thorough. He explained everything. The installers were very nice. But I went under the house and they had not closed up the cutouts that they had made. They kind left them. I called back to American Standard and complained that the job was not finished. The same crew went back and finished it. The product is wonderful and I love it. I like the way it fills up fast and empties fast. But, I slip and slide on the seat so I had to get some strips to put on there.

Many of the other products looked like they were hashed together. They didn't look like they were very good looking, especially when they handled the shower handles. We wanted something that looked like it was well done. We also looked at the responses from others and the prices. Kohler was nicer but it also was a lot more expensive. We decided to take the second best and took the choice of a good quality product with a little bit better price. The purchase and the installation were excellent and I like the tub. I especially like the showerhead. It's very solid. It's easy to use, and it doesn't look like trash. However, it's a little tiny bit higher to get in and out of than I would like. When you have trouble walking or you're transferring from a wheelchair, it's hard to get your foot up so the climb in is a little more difficult. It would be better if it could be just a couple of inches lower.

All the reps were superb. I like all the tub's features which includes the jets, shower, and aromatherapy. The tub helps for sleeping better. It also helps for my aches and pains.

My husband had an operation where his colon was removed and he was quite weak after that. We figured a walk-in tub would be much easier for him to use than having to step up and get into the bathtub. I went online on Lowe's and I typed in "walk-in tubs". In 30 seconds, I got a call from American Standard and the gal was really nice. She sent me the website and and we set up a time for the fellow to come out and explain about it. Then later on that day, I got at least one more call from some other outfit that heard that we were interested in the walk-in tubs. Even a week ago, I got a call from somebody that asked if I was still interested in the walk-in tub. I told them we went with American Standard and we're very happy with it.

I had Kohler and American Standard out to get quotes. When they came out and showed us what they had to offer, we liked the American Standard tub better. It had the better features. We liked the extra spa-like experience with the lights, jets and everything else. The sales rep was great. The initial installation crew was good. They were very professional and nice. But they were a little secretive. They messed up some things in the wall. And they dinged the wall a couple of times, and maybe didn't seal it properly. I called and American Standard sent out another team a few days later. They corrected all the issues and fixed it. They were great. So, everything was fine.

My aunt bought an American Standard walk-in tub. She committed to it before she reviewed it with me and she felt like she couldn't back out. The crew came, installed it then left. We had to have them come back because they left some areas not caulked and they didn't do a clean-up. When they took the old shower out, they left a lot of silicone and holes. I can't do anything about the holes but the crew cleaned up and finished the caulking. They were really good about it.

After purchase in October, the promised installation date 11/21 was delayed, so I hired a professional substitute who set aside a week to complete the job. The tub was shipped with missing parts which created a time problem. After installation, tub is unusable due to a leak and jets not working. Customer service promised service that failed to show this week and and the Service Person says he didn't come because the part didn't arrive in time. So now I am waiting to see if they will keep their promise to come in January 2022!

My girlfriend got a discount at American Standard and there were also a couple of the items that were included in it. We had a couple of little problems in the beginning and they satisfied whatever our complaints were. It was just pretty damn expensive as it was almost $19,000. But we're satisfied with it.

American Standard promised to deliver at a certain time, and they did. I had a good experience.

I went on the internet and looked American Standard up, and the next thing I knew, I got a phone call where American Standard is hooked up. The reps were helpful and knowledgeable. The installers had a lot of stuff to do there because they had to redo a lot of electrical to accomplish it. But they did a good competent job. Good workmanship. I got the tub mostly for my wife because she's 87 and has arthritis. So, it's good for her because she doesn't have to worry about falling.

The installers were family-oriented and friendly people. I like the tub's airflow and water flow massage features and the seat. The quality is good. I didn't realize they were that expensive. But we're still enjoying it.

We have used American Standard toilets and things like that for the last 50 years. So, when we went for the tub, I didn't want to go for a name of a company that I didn't know. The sales rep was fairly new, but she immediately was able to get ahold of her supervisor and answer questions that we had that she wasn't sure of. She had an answer, but she wasn't sure of it, so she hardened the answer. And it was about construction and removing doorways. It was difficult for them to get that tub into the small bathroom that we have it in and they had to completely take out a wall, rebuild it and redo the doorway. And she was not sure on a couple of issues about that, but got the correct answers for us. The crew that came out did exceptional work and they did it as fast the time as they possibly could, which was only two days. Everything was back to exactly the way it needed to be when they were done and everything worked properly. So, I was happy.

I called Kohler and the guy came out and went around so fast. But with the money stuff, I couldn't deal with his price. That was when I saw American Standard and when I called them, the sales rep was very nice and a good talker. The bank helped me out with the payment and I got the tub. When it was installed, the guy put it in really quickly. He was very nice and it took him two days. I hate that the tub is for the elder people and they charge too much for it. But I'm enjoying it and if anyone is interested, I could show them mine. I've also told a few people about it.

The sales rep was very informative and the tub has improved quality of life. My mother has medical conditions so the hygiene factor is incredibly important to maintaining those medical conditions.

My mom bought a walk-in bath from American Standard several years prior and she referred them to me. Their sales rep was really great and wasn't pushy. So far, the product's quality is okay and with it, I don't have to worry about anybody falling.

Our sales rep was very pleasant and she took the time necessary to inform us and for us to make a decision. It is a major decision by the time you buy a tub and pay for what you would call the installation fee. The installation was in and out and the crew cleaned up after themselves. There was nice communication with us while they were here working. It was an overall positive experience.

My son has cerebral palsy and the walk-in tub is a total life-changer for him. It's wonderful and now, I don't have to lift him over the tub. When we got it, American Standard's reps were good. But after it was installed, I haven't heard from the sales rep, so I thought that was a little strange. Other than that, I would recommend the walk-in tub. It's nice for all of us and it’s like having a hot tub in your house. And every time my son goes in there, he says it's the best thing we ever got and that he loves it. We also got a toilet the other day and that's another game changer because he needs some help and that gives him even more independence. The sales rep also said that they had a sale on the toilets, so it worked out great for us.

We got the master tub. It's got everything and we like the whole thing. It's comfortable and the quality is excellent. We had a really nice jetted tub, but my husband couldn't get it in and out of it by himself. With this one, he can manage his own bathing. It's wonderful and it looks pretty. It's well worth it.

We got an American Standard walk-in for my mother. She's been using it and she likes it. When it was installed, the team did a great job and were very personable. Initially, they were supposed to come one day, then they called and said they couldn't come. A week went by and they called again. They said they could squeeze it in their schedule, so it worked out. Aside from that, the power requirements for the house wasn't an issue for us but if additional power would have been needed, it might have been a concern. The salesman checked on that when he was at the house though.

I like the fact that the water stays hot in the tub. I can get in and just soak. If I have to get out after an hour, the water is still hot. I hate to let hot water go down the drain. I also like the feature where it empties rapidly. I like the lights and the jets as well, but they are noisy. I just don't like that it takes so long to fill up. Then if I don't use that tub every day, I have to run the water for quite a long time to get rid of a brown coloration, like it's going through rusty pipes or dirt is in the water, as nobody wants to get in the bathtub with that going on. If it goes five days, then I run into that problem. I told the installer that and he said that I just have to do what I was doing. Well, you're putting 40 gallons of water in it, to begin with, and then to have to run another two or three gallons to get it clear is quite a lot of water.

I was a little dismayed. We've had to have the installer back a couple of times and we're fixing to call again to have him come back. Our diverter isn't acting quite right and it is still leaking out onto the floor again. He adjusted the diverter when he came out one time but it didn't work. If it can get fixed, I'll be quite happy with it. Nonetheless, the tub is fancier than what I had expected and it's easy to clean. I like it, it's different, so it takes some getting used to.

One gentleman came during the installation. He unloaded the tub into the driveway, got the room, and prepped in the bathroom for the tub. He had to take out my normal tub before the new one could be put in. He showed us what he was doing and what he needed to do. He had another gentleman come and help him bring the new tub into the bathroom because it was so heavy, and then he showed us how he was going to grout around the edges. He did an excellent job. I like the amount of jets the tub has with the 40 jets, makes it really nice. American Standard changed our life a lot, being able to get in there and do that. My husband and I both are enjoying it. The health benefits are good as far as with all the jets, we're able to do a lot, it releases the muscles. We're also getting the lifetime warranty too so that makes it really nice. I just wish the prices were a little bit lower. But they're very well worth what we're getting.

The American Standard walk-in tub had more features that were interesting to us so we went with it. Our sales rep was very helpful and informative. We did the same-as-cash financing then paid it off. Alton was our installer and he was superb. He had to do some carpentry work to get the thing into the bathroom. We're enjoying the tub very much. It's been very helpful for my wife who's mobility-challenged. It's easy for her to be able to walk in the tub then get the benefit of the jets and the aromatherapy. This tub has been a good investment. It has a good warranty on it too.

I know the Standard brand. I have Standard brand toilets. That's the only brand I buy. So, I know it's reputable. The gentleman that came out to talk to us about the tub started to explain different things about the tub and different qualities and how it worked and my husband just out and out told him, "You don't have to say anything. We have already researched it. We know what we want. We want the entire package. Just fill out the paperwork and we'll sign it and give you a check." The guy was blown away. He still was here for four hours. He went through everything very cautiously. I got the full warranty on it. I'm able to get in the tub. I love soaking in it. My husband is enjoying the hell out of it. He stays in it an hour and a half at a time.

It took three weeks to get everything set up and scheduled. The people that did the installation were fantastic. It was a father-son and both of them were very congenial, easy to work with. It took time to explain everything, did a great job on the installation, and it was a lot faster than what I expected. I figured it would take a bit longer than it did, but they did a great job and I would highly recommend them. I would work with them anytime.

I love my American Standard tub. When I bought it, the sales rep was nice and the installation guys were wonderful. They had to come back the following day for a few moments to finish some framework as they had to take down the frame of the door in order to get the tub through. But they did an excellent job. The tub really helps with a lot of the pain and it's an awesome product. It would have been great if they were a little bit cheaper but now, I'm seeing that they're about 7,000 cheaper than what I paid. If anyone is thinking of getting one, I'd tell them to do it and not to wait. I don't smoke but the first time that I got in there and finished, it was so relaxing that when I came out, I said I needed a cigarette.

We liked the way they told us it would be installed and the precision of the way it was installed. And the poor guys came from Connecticut to Maine in a 40-mile an hour wind in a van with stuff on the top, and were done and gone in one day. Incredible. It was a great experience. The tub is easy to clean and get into. We love it.

The installation was more erratic than I thought it was going to be. They were supposed to take like three days and they ended up taking five overall because out of the blue, they had to have a day off. But I know that they were working between Maryland and Virginia. I got the feeling that sometimes that was the issue. It was more of supply than it was anything. But other than that, all the gentlemen were very professional. The timeline wasn't kept but it was fine. My favorite feature of the tub is the jets. They are more like a sauna where they go the whole way around the tub, including down around the feet and the ankles. I like the part that does the legs and the knees and I just sit down in the lower part of it. Also, when you sit in the tub for an hour at a time, it helps a bit with the skin.

My salesperson was great and walked us through things. He took measurements and explained exactly what was gonna happen and when it was going to happen. I was told that someone would call to do a verification. The price that he quoted was the price I had to pay. The installers called up and said when they were going to be there. They came on a Saturday because they had another job and they showed up about an hour before in the morning. They wound up having to replace the doorway. Also, when they were installing the free toilet that we got, the flange broke. They replaced that and the drain that was going to the toilet. The guy said it was plugged. I was looking at having to pay for all this plumbing but they said it was all taken care of.

American Standard's person was thorough and told me what I needed to do and how much. He was very knowledgeable and knew his business. An installer came when they said he would. He was fine but he sure was gabby. The texture and quality of the tub are totally different from a regular bathtub. It has a slightly marbled pattern to it. I was shown the different things I could use and I really like it. All in all, American Standard was great and did the job in two days.

My standalone bathtub was really tall and big to get in and out of. I had Kohler come in and I liked them, but they were not quite what I needed. American Standard made good products so I called them and had them come out and give me a presentation. They did and I liked their business plan better. Everything they told me matched Kohler. Their tub was just as good or maybe better and it was less money. It was just exactly what I needed and they could get it in quicker. The customer service people were really professionals and they did a great job. The tub is really nice. The door opens and I can get in it really easily. The tub fills and drains fast. It also has everything so handy and so clean. It's a joy to sit in and bathe in. I am able to relax in my tub and I get a lot cleaner because my tub makes everything handier to wash up.

Their reps are very professional and quick with their jobs. The sales guy and the installers made sure we knew about everything and they walked us through the process. We're waiting to get the finished job. The install is done but there was some little damage in our downstairs bathroom from some water that had escaped from the tub. Other than that, I like the air jets of the tub. I have real bad neuropathy and some skin infections and the tub really helps with purifying the skin. If I do get an infection, the tub draws it out and makes my legs and feet feel a lot better.

I like the walk-in tub a lot. It's pretty much everything I expected. Also, since I've been using it, I sleep better.

After taking care of my grandmother who had fallen and broken her hip, it was a good idea to have a walk-in for my mom as she's getting older. She used it the other day. American Standard’s customer service and installation were both great.

I have looked at tubs for a while and then I saw American Standard on a Facebook commercial. So, I called. The sales rep told me what all came with it and he did a good job of explaining it to me, and told me it would come in a few weeks, and they'd set it up. Two guys who came in were friends that worked together, and they were really nice and really careful with everything. They had to take off the wood frame on the bathroom door to get the tub through. They were able to come in the patio door and didn't have to take that one off. They took it off and brought the tub in and put it back on. They put the tub in and built in around, cleaned everything up, and they filled it and explained to me how to use it. So, I was really pleased with them. They did a good job.

The sales rep was great and really nice. He seemed very honest. He was also helpful and very considerate. Being able to walk in the tub has been very, very convenient, and very good. I’m enjoying it very much. The only thing that I was disappointed in was that the doors are a little too flimsy. I expected them to be more solid. But overall, I was very well pleased with it. We couldn’t be happier.

The salesman that came out was a dream. He was such a nice guy. It was a real pleasant experience and I knew I was gonna get the tub. He made it very relaxing. When the tub was installed, it was comical. My house is super small. So it was a bitch getting the tub in. I've got this gigantic dog but he was in his kennel and giving the guys a hard time and they were teasing him. It was a riot. It was a good time. I love my tub. It's wonderful. It's terrific to just open the door and jump out of my tub.

The installers were excellent. They took about a day and a half, but the half a day was just finishing up the detailing. We love the tub. I like the ease of getting in and out, and not having to step over a tub.

The sales representative was very friendly, courteous, knowledgeable, and helpful. He did a good job of picking out what we wanted and putting an order in for that. It was a good experience. The installation team was excellent. They were professional. They took care of issues that came up. They were more than pleasant to talk to, and very courteous. So far, we’re quite pleased with the quality of the tub. The tub is appealing to the eye. It's really nice. It was a very good experience all the way around. We will call upon the same group of people to do it again if we have to do something else.

The sales rep explained everything well. The installation went well. The installers were very clean and pleasant. They explained everything before they installed the tub. Since using the tub, some of the pain that I had in my legs have improved.

The installer was there early and went to work. He didn’t have stuff all over the house and he was in and out. He was professional about it. I liked the look of the tub and the easy in, easy out. And not much maintenance. However, it might have a small leak. When my baby was up there taking a bath, and I was down up under her in the other room, it was a little leak. I didn’t want to have American Standard out on a small leak, but I didn’t want to plaster up the hole either just yet. Other than that, I recommended American Standard. I told him, “Hey, here’s the number. If you’re interested in it, these are the people right here.”

The sales guy really had it together. He was a hell of a salesman. They only sent one guy that had to do the installation and he was pretty good. The tub relaxes real good. But it was awful damn expensive. $15,808 is a hell of a lot of money to pay for a tub.

The installation crew who did my American Standard walk-in tub was nice and really good. They showed me how everything worked. The only thing that was funny was the finance company never sent me any paperwork and I had to call American Standard to find out who was doing that. Other than that, I’m enjoying my tub.

American Standard has more jets, it had a lifetime warranty, and we liked the price. My husband enjoys the jets on our American Standard because he's the one that has the bad back. So, we wanted the jets. I still use a shower. He has arthritis in his back, so he needed to soak once in a while when it's really sore. He doesn't have flare ups everyday, thank God. There was a misunderstanding over the walls. The tub was fine, but we thought it included the walls. It wasn't included in the price. It was a misunderstanding. So, we’re not upset. We got it worked out. The installation was very quick. They did a great job.

The tub's features are okay, and the installers were great.

The installation was really good. The installers were very professional and the tub looks great. It was a wonderful and very professional experience. The tub helped me with a lot of aches and pains in the lowest part of my body. It's also helped out a lot with the new knee.

American Standard's rep knew what he was talking about as far as the product. But there was a little confusion on the contract afterwards. I expected a certain showerhead and the rep told me that it was there. When it came time to do the installation, it wasn't on the contract. But the installer went ahead and put it in so everything was fine. I like being able to get in and out of the tub.

The reps were fine and the installation was perfect.

I got bids from three different companies, and American Standard's was the most reasonable for what I would get. I have one issue with the installation. But that was just that the door that the installers put in did not fit correctly. So, I had to do some adjustments to it myself to finally make it work right. I would have preferred they left it working correctly. Other than that, the tub works really well. It does everything they promised as far as fill and empty times, and it has proven to be therapeutic.

The installation was fine. The tub is very comfortable. But the shower control, where it goes from one showerhead to the other showerhead, pulls right out and it comes off in your hand. So I've had to put it back about three times.

American Standard's reps were wonderful and they knew what they were doing. They came that morning and they started their work. They really put time on the installation and at the end of it, they explained things to us. They took us in the bathroom and told us how the walk-in bath worked. The workmanship was A1, too. I like the jets and everything about the tub. If I had to do over, there's nothing that I would change. I had a friend that was thinking about getting one and I told her, that she'd love American Standard. I also told her that after they get the tub, it just takes one day to work it up.

I love the American Standard walk-in bath. But when you first buy the tub, they show it to you and had you step in and out of the doorway, and there was no way you would have known ahead of time how high the stepping was. It was a problem, even with the rail on the side. And the little step that we got had an additional charge. So it would have been nice had they offered the step to go with it because that started presenting a challenge getting in and out of the tub itself.

The sales technician and the installation crew were good. They did what they said they were gonna do. American Standard wasn't able to get to me as they had originally promised, but this was not in their control. Because of the pandemic, things didn't go as planned as far as items being shipped on time. But they did keep me abreast of what was going on, and once they received the correct tub, they reached out to me and set up a date.

The sales rep of American Standard was very nice. He talked me into it and before I knew it, I was scheduled for a month later. All of a sudden, Joseph and his crew were in Bluffton. He called me and said, “We can go right over there this afternoon.” The installation was awesome. The crew was absolutely fantastic. They put up with me sticking my nose in the bathroom to see what they were doing. They were really great. They did the majority of the work that first half a day and then they came back the next day to put in the shower doors.

We had five different estimates. American Standard was not the cheapest, but we thought their product was the best. The installer was very professional and did a wonderful job. I really love the tub. It's allowing me to take a bath without worrying about it. The only thing is with half your body out of the water, it can be a little chilly. Other than that, it drains and fills up very quickly. The jets are wonderful. I'm very happy with the product. It's given me some freedom and I feel a lot safer. It's a very expensive project, but if it keeps me in my home longer then I'm a happy person.

The American Standard rep was great. She answered all the questions. She showed it to us in a very positive, educated way. The installers explained a little bit before they even started. A couple of times while they were working on it, they came to me and told me certain things. I was very satisfied with the installation. They cleaned up really well. But they should have vacuumed the floor because there were a lot of little shard pieces around.

American Standard is very easy and convenient to use. It's nicely made. It’s well worth it. It’s a wonderful product.

Once the sales rep came, he really knew his business. The installers were a husband and wife team and they were not messy at all. They were loud but I never begrudged them that. That’s how they communicate with one another. So I just shut my door and kept working. I like that with my American Standard, I can have a total body massage within the privacy of my own home.

We looked at several different companies and American Standard seemed to have the most features and they were the most easily accessible. We very much like the idea of the door opening out and the heater, and the other things that American Standard has as a standard. The way American Standard works is that the company that sells you the item does the installation. So you're not working with two different entities and that is extremely important. Their customer service was very efficient and helpful. We appreciated the care they took to explain what was going on with the item. The installation was done in one day. It couldn't have been better. The cleanup was excellent and the walk-in tub looked great when it was installed.

We have always bought American Standard commodes and we have always had good luck with them. We love our sales rep and installer who was as neat as he could be. The fact that the tub is something that is aiding in the bathing thing is a big deal. Because I was having difficulty getting in and out of the shower and a bit of trouble with my balance because of different health things I have going on. So I feel safe in my tub. I'm able to sit and bathe, and I love it.

I liked the sales pitch about the tub. The installation took two days. They had to move the pipes around for the tub to fit properly. Then they said that my electric box outside was out of date so they had to put in a new box for me to make it up to code. They included all that in the price. I absolutely love my tub. I love the jets. I can put the jets on my feet or wherever it hurts. It's great. I also love the lights. They change colors and it’s really pretty.

The American Standard rep came to the house and looked at my layout. He proposed a particular tub that he thought would work for me. He offered me a couple of discounts. And I said, “Yeah, let's do it.” One of the big selling points for me that other companies didn't offer was installation. And if you have American Standard install it, then they guarantee it. Other companies, you buy it from them, you have your plumber install it, and there's a problem, they would say, “Well, that's your installation. That's not us.” So I wanted the whole thing done by them. And that's what I got. Because the tub was going into an existing home, there were some questions that I had that my plumber and electrician also had. The installer was so helpful. He even got back to me when he was on vacation to talk to me. They did a great job. I tried the tub once and it was awesome. I can’t wait to use it again.

The installers were great. They came in and went right to work. They got the old tub ripped out and put in the new one. They also cleaned up the mess. It took them about a day and a half to complete the job. The walk-in tub has been great. I wish I had done it sooner. The tub is convenient and it's a beautiful unit. The bathroom that it was installed in is a very, very small bathroom. But it doesn't take up any more space. It actually makes the bathroom seem larger because it's more open area than the enclosed tub and shower. I’m very, very pleased with it.

I like the quality of the tub. The walk-in part is my favorite.

We’re pleased with our experiences with the sales rep of American Standard and the maintenance guys that came and installed our American Standard. Everybody was very pleasant. We were well satisfied with everything. The sales rep was very helpful. He had the answers to the questions that we'd asked. The installers had to take the old tub out first. They used a sledgehammer to bust it up and get it out in pieces. They made sure that the walls were okay. They brought the tub in, slid it in place and hooked everything up. It seems to be working just fine. I like that I can get in it and sit down and then, the showerhead is right there. I can either use it by hand or put it up on the stand. It seems to be serving us well.

The installation was good. I'd give the installers 100%.

We were told the water level would come up to our chest. It is nowhere near that. Very disappointed, but stuck with it now since they do not offer a money back guarantee! It's my recommendation that you insist on trying one out before you spend your money.

The sales rep was very nice and the installers were neat. They took care of everything. I love the tub. The quality is great. It’s very enjoyable and I’m glad I bought it. My husband could sit down and wash his hair in the tub with the handle. American Standard did a wonderful job. I live in an over 55 community and I've recommended them.

We had two people who came and gave us a bid and we decided to go with American Standard. They were an excellent team and the tub is beautiful. I like its design and capacity. It’s roomy. The previous one wasn't as wide as this one. I also like the way they put the tiles. It was a great experience. The price was great as well.

The sales guy with American Standard was very informative and went through everything. He had his laptop and showed us the video that goes with it. I was very impressed with the install and the installers were very impressed with the salesman. We had one little issue as there was a vent pipe in the way for the sewer system but they figured it out. The quality of work is great. They built the surround and it's awesome. It's got about everything we could ask for. The only thing I've got to do is get my other hot water heater hooked up because we don't get quite enough hot water. Other than that, everything else works great.

My husband liked the lifetime warranty with American Standard. The sales representative that came out was very nice and professional. He knew a lot about the product. The team also did a good job during the installation. They didn't leave a mess. I've been in the tub and it's easy to get in and out of. It also drains very fast.

The installers all did their job professionally. I like using the walk-in tub. It helps me. Showering while sitting down is easier for me than standing. I have issues with balance which I don't like. So, if I can close the curtain, sit down and take my shower with my oils, I'm happy. What I had previously was not good. The switch wouldn’t switch over, so you either left it on "shower," or you left it on "bath." So, we leave it on "shower."

The installers came very well-prepared. They were very quick and seemed really knowledgeable. The only thing was they chipped the door, but there was a big piece of equipment going in. Also, what was presented to us about the installation was different than what took place. We were told that they would have to do something to our electrical box that the installer decided not to do. He broke through the wall on the other side and put a breaker in there instead. The only thing that we object to is we have still not received our permits. They had to get the permits before they could install it and we wanted a permitted job so that if we sold our condo, we would have the permits to show that it was a permitted installation. We've called and asked for it but we still have not received it. Other than those, I love the tub and the work was really good. My favorite feature is the way it drains quickly. I would hate to have to sit in that tub and wait for it to drain.

When I first saw the installers take the tub off the truck, they told me that some bolts were bent. I called customer service and they just kept connecting me to this and connecting me to that. I never got any satisfaction from them. I paid $16,000 for a tub and they don't even want to answer my call to see if it's all right. The worker himself called his boss and told his boss what the problem was. He was told to not install the tub until he got some new bolts and to let me see him with the new bolts and put it in right. He was very courteous.

I liked the lifetime warranty of the American Standard walk-in bath and their sales rep did a super good job. He did the recommendations, wasn't pushy, and answered our questions. The young gentleman o did the installation also did a super good job. He was very presentable and made sure there wasn't any mess throughout the house while he was doing things. He was very polite and he knew what he was doing. All the work was done well but I have a leak on my door and they still haven't replaced the door yet. I can still use the tub, but the door on the tub is not correct. So I'm going to call the one that did the selling of the tub and check in with him again. The last time they said something was on a backorder but I haven't heard for a little bit.

The salesperson explained everything so well. Eric answered all my questions. I was gonna get other estimates, and by the time he was done talking to me, I decided I liked American Standard. He was very good. Also, the installation team had to be the most professional one I have ever seen. They worked with my schedule and showed up on time. They came in, I told them I didn't want to stand right there when they were ripping walls apart because it made me nervous. I went next door to the neighbors and they kept coming over and checking with me and any questions I had and showing me the work along the way.

The installation went all right. There was a couple of little hitches. The first tub that we ordered wouldn't fit. American Standard fortunately had one in stock that would fit and got a slight discount on it. However, I got to fill it up to fully get all the jets covered. It's a big tub, so it takes a lot of water. It empties out my hot water heater. But it is what it is, and I enjoy it.

They contacted me later, set up a time, and fixed the problem.

The salesman was good at explaining how the tub works. Also, the installers did what they said they would do. And we were happy with them. My wife likes the tub and uses it quite regularly. She sits in it and wouldn’t budge. We’re enjoying it.

American Standard The rep that came out was very knowledgeable about the product. And it seemed to fit me. The installers worked efficiently and quickly. They were very friendly, informative, told me what would do and did exactly that. And it's very timely. I was very pleased. They cleaned up all their stuff. Being in the tub itself is very enjoyable. I love the jets.

I'm satisfied, but I don't have my light. My light is not working and American Standard hasn't called me back. They haven't been back to fix it. I called the installer and he said he had to order the parts for the light in the bottom of the tub and he hasn't gotten back with me to say it would be delayed or, "I'll be there next month." And it has been a month and I should have had something since then. I've made payments, so it has been long enough. Other than that, everything went as planned. It works fine. I would refer somebody, but I would tell him to be careful.

When the installers of American Standard left, we had a couple of leaks. They didn't really test it. They acknowledged that by phone. Then, between my schedule and their schedule, it took a few weeks to get together. But when they came back in and tested it, they saw the leak. They fixed it, tested it out and everything’s good. I've made a couple of additions to make it easier to stand up in it. I'm happy with it and it’s what I expected. I’ve recommended the product to some of our neighbors already.

The sales rep of American Standard was a very nice guy and he did a very good job of explaining everything to us. The installers did a very good job, too. They were very thorough. However, they still haven't come to cover up where the shower was. They were supposed to cover up the pole with something so it wouldn't look so obvious. But I like that I can get in it and soak in and not have to worry about trying to get out of it. I like that it lets all the water out of it and then step out, and I have no problem with trying to bend my legs to get over the thing.

The sales rep of American Standard was fantastic. He was very nice, well-mannered and explained everything. The installers did a great job putting it in and cleaning up. My favorite feature is the jets in it. It's just fantastic.

I like my American Standard very much. It's comfortable. I enjoy it. It's a little loud. But the water stays warm. I also like the jets and the lights. I like to take baths and the traditional bathtub was high to get in and out of. And this is low. The sales rep was informative. He answered all my questions. He came to my house and gave me a discount right then and there. I liked him very much. But I had a concern about their maintenance repair record. It took them two weeks to come back and repair something.

Everything went well with American Standard. The sales rep was really informative and answered everything we needed to know. The installers knew what they were doing. Everybody’s done a good job. I also like the warranty and the fact that it’s made in America. I got it for my mom. She loves it. She said it seems to be helping her. She's got arthritis.

I had a wonderful experience with the sales rep of American Standard. The installation went well. It's an awesome tub. But it’s leaking around the drain. I’ve called twice and haven’t gotten anybody to call me back. But they've been here once to fix it already.

The sales representative was quite knowledgeable, showed me a video and answered any questions I had. During the installation, the gentlemen were very quick and quite professional in their demeanor. My daughter and I like the jets. She has rheumatoid arthritis and the tub gives her some relief.

When the person came out to demonstrate and tell us about the American Standard, we were convinced that it was top-of-the-line. After I purchased the walk-in tub, I was given a date on which someone would be there to install it, and it happened as I was told. We were very satisfied with the installer. This tub has a lot of features that our previous tub didn’t have. For example, when you finish with a bath, 10 to 15 minutes later, the tub cleans itself. With our old tub, you start a new tub of water or start the bath, and the old water from the previous bath was still in the line, and it was smelly. You don't have that kind of issue with the American Standard tub. The walk-in tub has many good features that we love. It’s expensive but it’s still worth the cost.

I grilled the salesman because I already had the presentation by their major competitor. There were a lot of aspects that I was concerned about and the biggest one was losing my shower. American Standard has a feature that their competition doesn't. Their walk-in tub comes with a bar to mount the spray as a shower. If I had gone with the other brand, I would have lost the shower for the sake of putting in my tub. I also asked the rep a lot of technical questions about installation and he was very good about all of that. He was negotiable too which was good.

They installed the walk-in tub in the master bedroom and I liked the installer, Nick, very much. When he talked to me on the phone and found out how immobile I was, he insisted that American Standard give me a door that swung out rather than in. I appreciated that he was caring enough to make sure I could actually use my tub and I'm very happy with the tub so far. But they haven't started with the shower and I would like for the sales rep to return my calls or emails. I decided not to go with a second bidet in the shower room and I haven't heard back from her about how much it will save me or if they are gonna do it. That was a little upsetting.

The sales rep that I dealt with seemed to be good and honest. The two guys that did the installation were really good. They were real clean. They also went out of their way to help or explain things. They came in the morning and left at night. They had to get the electric to the basement, but did a good job with it. I'm satisfied.

I had an American Standard salesman come out and he showed me a video. I fell in love with it and after that, I gotta have the tub. But I had to wait three years before I was financially ready to purchase it. The second salesman came out and he was very nice. He went over some stuff but I wish he had been a little bit more detailed in what it was. We didn't look at different sizes and it wasn't discussed with me which one would I rather go with or see what they can get in my bathroom. Also, it wasn't discussed if I wanted the door to open from the inside or the outside. The one I got opens from the inside and if he brought it up, I would have said I would want that the door to open from the outside because I'm finding it's harder to clamp inside with the door opening from the inside if I wanna clean it.

It took more than one day to install my walk-in tub. Our installer was Rick and he came back the second day to install the doors. But the wrong doors were sent so he had to reorder them. When the doors came in, it was about another week and a half. The installer came back and installed those. He showed us how things worked. At that time, we did not see a leak but when I went to use it for the first time, that was when I discovered the leak. It has been an ongoing issue.

My mom is getting old and movement is really slow. When she has to walk, she has a little walker. She has to sit down when she takes a shower. This American Standard walk-in bath is safer and easier for her. So far, she doesn't complain. We had a little problem though because they kept changing the schedule and there was one incident where the water was dripping.

I had a good salesman and I liked the way he presented American Standard's product. It looked like it had good features. The installers were excellent and they explained everything to us. They also made sure everything was clean. I feel a lot more secure with the tub we have. I like getting in and out of it and I like the bubbles too.

I have a past that showed me that American Standard was the tops in quality and the way it lasts that was why I went straight with them. I was very pleased with the way they communicated with us and how they did their job. The installers were very good. It was neat watching the bathtub as they were carrying it in there. I was in the Air Force for 10 years. I was an aircraft fuel systems mechanic and their tub was very similar to the way our fuel system was worked on the aircraft. I mentioned that and they had good humor about it. I had nice conversations with them.

My sales rep was very professional and polite. He explained everything and I had a very good experience with him. Three guys and an electrician then came for the installation of the walk-in tub and they were very polite and thoughtful. They explained everything too. I love the fact that my tub is a walk-in. It has made it easier to get in and out of the tub. Features of the tub include a shower, jets, aromatherapy, and lights. The jets are my favorite because they feel good on my back and legs.

The main thing that we liked about the American Standard tub is how fast the water drains out. I don't want to sit in cold water till it drains out. However, I don't like the sales rep. He told us one thing but we received a different thing. They gave us the wrong tub and we ended up taking it. It was missing one jet on one side. That was what we were after, with a small opening to get in. The doorway is a little bigger. I asked will it sit over the toilet. It's a handicap toilet that is 21 inch high. We received a free toilet but it was smaller. We ended up keeping my old toilet. I can't sit anything lower than a handicap toilet because I'll pop my hips out. We had a little argument at the beginning, before they installed it. The sales rep came around and said that door is bigger and we'd be able to get our handicapped daughter in there easier. He was right on that part but the problem is you don't want to have an argument going through when you're installing it at the time. But the tub is great. My wife's been using it, and she loves it.

Our walk-in tub was installed within a day and it was pretty quick. The quality is good and the jets and the heating are very nice. The one thing I'm having trouble with is I can't fill it all up because my hot water heater is too small.

I wasn't very happy with the sales rep. I wanted to give him a credit card information for the deposit but he wouldn't take it. He said he'd rather have a check so I lost out on cashback. I couldn't understand how a big company like American Standard wouldn't accept credit cards. I called the company and told them I didn't wanna pay it with a check. I asked if they accept credit cards and they said yes. When they installed the tub, I gave the guy a credit card and he was fine with it.

The sales representative was very good. He made a bunch of promises and only one promise wasn't kept. He said they were going to provide a wrap around shower curtain but when the installers came, they said it was not written in the contract. They had to cut the door entering the bathroom because the tub couldn't fit but they did a half-** job trying to make it right. The worker was willing to paint. I had extra paint, and he was willing to make the drywall levelled. On one side of the wall, it was protruding. On the other side, it was sunken in. His boss said, “No, we don't do that.” That was the only negative thing. The tub is fantastic. I bought one for my wife because she had a stroke, and she was having difficulty getting into the tub. Now she's able to get in and get out by herself. I got one for myself too.

We chose American Standard because it's a true acrylic tub and not just a fiberglass tub. Joe, the sales rep, was real good. Also, the installers on this job were fantastic. I've worked around construction for a long time, and I’ve never seen a team of guys work so well together and cared so much about what they did, where they were doing it and what the customer really wanted. We like the tub. However, it is a little smaller than I thought it was gonna be. In their ads, they've got that headrest at the back. It looks like the people were able to get down far enough in that tub to cover their whole body except for their head. I'm not a big guy, I'm only 5’10 but I can't lie down in a tub to get to that point. The only thing I would make a recommendation of is to make sure that future customers understand exactly how big the tub is.

I called to talk to someone about getting someone out here to look at our bathroom. My dad and I were happy about the workmen who came, the way the work was done, the cleanup that was done with the tub and putting it in. The tub is beautiful. I got everything I wanted.

We called American Standard and they came and did a consult with us. We liked the person who came and spoke with us. She gave us all of our options about what we could do. They installation team did well. The only thing that they didn't do was they didn't put the toilet back like they were supposed to. They said it wasn't put in right by the other people that put it in but everything's taken care of now. My husband absolutely loves the tub. It helps his legs. After one of his knee replacements, he had a staph infection so there's a lot of dead skin and with the jets, it really helps that.

My experience hasn't been great. At first, it was wonderful. The installer said that I should get something else, like granite, because the acrylic will scratch when I put my shampoo bottles there on the shelf. I went through all that and it was way too expensive, so I asked them to put the acrylic on. I also had trouble with the electric going off on the toilet seat and the bathtub. I had a contractor who was here and he fixed that. Another thing is, they took out my pocket door and left it so that I don't have a good way to put a door in. My contractor had a fit over that. Right now, I'm waiting for them to come and put the acrylic on. I'm not unhappy though. I just want to get it done.

We contacted the company when we started to do our update to get a quote and we had a very good rapport with the gentleman who came in. He was very courteous and explained everything to us. We got quotes from some other companies as well. As far as pricing went, American Standard's price was very close with everyone else's, but we felt better going with a company that had their own installers to deal with so that we had one phone call to make if there were any issues, instead of having to deal with “Well, this company put it in for you, so you have to contact them.” We wanted the one-stop shop. If we had an issue, we could call the company, and they would resolve it.

We really do like the tub, and the installer did a great job. Would caution you to make sure you have a large enough hot water tank. It took a while before we could even use our tub because we didn’t know our tank was not big enough until we got in the tub. Even though the salesperson checked our tank, she did not have the courtesy to tell us the 40 gallon tank was not big enough. She also did not tell the installer that he would have to remove the door frame to our bedroom to get the tub to the bathroom. Some touch up was needed.

The salesperson explained things to us and told us what to expect and how everything was going to be done as well as the days. We understood when someone named Tiffany called and said, "I'm sorry. We're gonna have to delay." I appreciated the communication where everybody was being honest to us, they let us know, and they explained the situation. They didn't let us think that they forgot about us.

The salesman showed me the thickness of the material, and I liked that better than the other people. The installers did a good job. It took them two days. They were missing a couple of pieces. They had to come back a couple of weeks later to finish it up. But it went all right. I like the tub and the walk-in shower. It's easy on me and my aches and pains.

The guy from American Standard who came out was extremely friendly. He went above and beyond the call, shared things with me, and if I had a question he answered them sincerely. The guys that came in and put the tub in were professional and courteous. They had the slippers on their shoes, kept me informed throughout the time that they were here, and cleaned up after themselves. I like the jets, bubbles, and aromatherapy. I work third shift. And just to come home, get in there and be able to relax, I can sleep better.

The American Standard sales rep was very good. He measured everything, checked it all out and there were really no questions to ask him. He went through the whole thing. The installation went great, too.

Tub arrived short the legs, it needed three of them, When they came there was only two legs, that added one more day, then the air motor was no good that added three more days. The installer was very good, I called Texas and left a message. I called the salesman and he was helpful and said he would call his boss. I have yet to receive any messages from the company. I was promised a two day install and it ended up being a 8 day install. American Standard was expensive but their service was cheap.

American Standard looked like a good product. The sales rep did a lot to get everything done, get it financed and make sure it went in. The installers did a good job. They ran everything and kept everything clean. They installed the panel, ran the wires, redid the plumbing for the tub, put it in, and sewed everything up pretty good and explained to me.

My wife enjoys our American Standard tub very much. The sales rep that we worked with was excellent. The installation took two and a half days, and it went very well.

The rep was pleasant and explained everything good. There were two installers and they did a good job. They cleaned up. I like the tub. It's so convenient.

I did a lot of studying for a couple of years before I decided, and it seemed like American Standard was the best choice for me. The sales representative was okay, but not completely honest about the timeframe of how long the tub would be installed. It didn't take a day like he said. But the installation was good. The people were very knowledgeable. It took three good days. There are still a couple of little things that they need to do to finish off, but they're just tiny things, like the grouting on the tile that they pulled up in the last part. They only have two or three things they need to finish up with. Other than that, I love everything about my bathtub. I like being able to get in and out, and being able to take a bath. It looks like it will hold up for a long time.

The rep explained things well. The installation was very smooth. It took less time than we had planned. One of our jets is not working properly. I've contacted the guy three weeks ago. We just got to get that one little issue fixed. Other than that, the tub is very therapeutic for us. We have issues with arthritis so it's helpful.

The salesman was a very charming gentleman and he answered all the questions. Also, the installers were gentlemen, kind, and informative. Nothing was too much trouble. Before I even got the question out, the guy was explaining.

The installers were finished in one day. The only thing that American Standard could improve is the lip when you step in. It's not quite tall enough. They said it was two inches. But it needs to be three or four inches. Other than that, I love the whole thing.

I would definitely not recommend this product to anybody. Had I had it to do over again, I would have gone with Kohler. I really miss having the heated seat. American Standard walk-in bath doesn't have it. Also, it’s a higher step up. As far as the product, it's really hard to open the door. When I get older, I’m probably not going to be able to open it. It's extremely stiff. Even my son made the comment and asked, “Are you going to be able to open this?” I almost felt like they were trying to give away old models. I wouldn't have even had an appointment with American Standard had the fellow with Kohler not said, “If you're not going to buy from us, buy from American Standard.” But what I did like about American Standard was the crew. They were professional and polite. They were here when they said they were going to be here. Any questions I had, they answered. I couldn't have asked for anything better about the fellow who was in charge of this crew.

The sales rep explained everything. He went in and took the measurements, told me what was going on, what I was doing, and what I was getting. The installation crew did pretty good as well. I like being able to sit down and get clean in the tub. That way, I can sit in there and enjoy myself and not have to worry about falling down.

My mother is enjoying the tub. She's up there and she ain’t going to let me help her get in and out of the tub now. The gentleman with American Standard was delightful. Our only setback was they measured everything for the big tub, but a little tub came. They had to wait another month for the right size tub and it's a good thing that my parents have two bathrooms. But they did a lovely job with the installation. They even put a splash on the back where the toilet was. I would definitely recommend it. I don't know too many people who will roll that way with that for that price but it's worth it. I'm happy.

The installers were very thorough, nice, and clean. They were very, very good. The walk-in tub works perfect for my mom because she's blind. She's more independent with it. She can switch easily back and forth from the shower to the handheld shower. The faucets are good too.

After an informational session from a customer service rep, we set up our install date for our tub. The whole experience could not have been easier. We were upgrading a 40 year old tub unit and it could not have gone smoother or looked better. Very happy with the service, the tub, the install, the cleanup, and the warranty. Very satisfied customers.

The sales guy was very knowledgeable. He answered all my questions. The installers did a really good job. It's easier for my elderly father to get in and out of the tub. The only thing I don't like is that the jets are spraying water really far across the room. It will spray across the wall and the mirrors. I'm not in there with my dad is in the tub. But he said it wouldn't turn on the jets. It's pointless to pay for it if you can't use the jets.

The salesman was pretty convincing. He was really nice. My kids work at home and so they were very worried about having an install during the week because they're on the phone a lot. American Standard worked real hard to get me a Saturday and Sunday install, and which is very rare. That's hard for them to do and that sold us to American Standard.

The gentleman was very nice and took his time to explain anything to us. He was excellent. The installer did explain things while he went and I was amazed as he put it in. The tub is easy to get in and out of than a standard tub. I love that. The cost was high but the quality is very good.

The sales rep and the installation team were great. The installers kept the house very clean and laid down things so nothing would get in the way. Also, the quality of the tub is very good. When I use it, I feel better and more relaxed. We have already had a couple of family members and friends come and see it and are already thinking about it for themselves.

The people were good but I had a problem with the communication between the salesman and the people that were to install it. They had the wrong information where they came and didn't have enough materials to do it. But other than that, it was smooth. They've done a very good job and everybody was very professional about it. I'm happy with the product.

The tub can sell on that fast drain. It was expensive, but we bought it. The rep was fine and he had with him a few guys who were very good. They unboxed it in the garage, brought it in and put it in the bathroom. The electrician put an outlet underneath it and ran it downstairs. It took them most of the day to do it.

The representative answered a lot of questions and showed me a lot of things. When the installation team came out, they were very professional. They removed the tub and did some other work. They made all the hookups and tested everything. It was very quick, surprisingly. The work was very nice. They had to make a lot of decks around it because we had a lot of space next to the shower for it to fit in. My wife puts flowers and other lady's stuff all around it. We love the tub.

We had a good meeting with the rep. He explained everything about the features of the tub. We had a good experience with their installer. He cleaned up every day when he finished. The job took two and a half days and he did very good quality work. American Standard is a good product. We plan to use and enjoy our tub.

I can't believe how the techs did the installation of my American Standard tub in just one day. It was beautiful and I loved it. I waited a while to get my tub because of COVID and when they came, it was tremendous. They did a terrific job. I like everything about the tub. The quality is excellent. I owned a tub before and this one is more elite. It's easy to go into as it's like a handicapped tub. I've advised somebody to go with them. I said, "Go to American Standard. They have the tub you want. I know they do."

The techs were very professional in what they did. They stayed focused on what their task was and they didn't let grass grow under their feet. We got a very good product for a fair price. My mom and dad both are using the American Standard and they're enjoying the ability to get in and out of a bathtub now.

The tub is too expensive. But other than that, we love it. American Standard has lifetime guarantee. With that amount of money for the tub, if you have issues in the future, you want to make sure all you have to do is make a phone call and get somebody out here to fix it. When using the tub, I need to slide down to get down to where my shoulders get the benefit of the hot water. American Standard could make the tub a little bit higher so people can get their shoulders up. So you don't have to squeeze down towards the front and then you could just sit there. You wouldn't have to be in an uncomfortable position because of that. You can also get the benefit of the water jets coming directly on your shoulders.

I had a good experience. The sales reps were very helpful and the installation crew was professional and knowledgeable. They did exactly what they told me that was going to happen. But there was one discrepancy. On the sale, they told me it was gonna have a bar in front of the toilet. But they didn't check that there was not a stud behind that drywall. So it was kind of hard to install. But the installers figured out a way to put something where I needed for the toilet so my father-in-law would be able to grab it and pull himself. It was not exactly where I was told it was gonna be but they tried, so I'm very happy.

I had somebody come first and explain the tub, and then we agreed to the purchase. Then another couple of guys came in and they installed the tub. They were neat as could be. They were quick and they kept us apprised of everything we were doing. They showed us everything. They were top-notch. The work that they did was excellent.

The sales rep explained everything. After he left, there weren't any more questions. We had all the answers. The installation was awesome. The team told us every step of the way what they were doing. The tub is great. My wife loves it. She uses it three or four times a week. I'm totally satisfied.

I knew that the Bath Fitter thing was not a good way to go and I was very suspicious of that then I saw that this company had a sale online. I liked the name, American Standard. It has a very good name, and I've always used their products in the past and been very happy. When the sales guy came and showed me what was available, it was very appealing. I was also not looking forward to going to Lowe's or Home Depot and having one of them do it. With American Standard, it was a very simple process. “Here are your choices. This is what we can do.” It was one stop as well. One person is doing it. I don't have to deal with a plumber and then somebody else who's going to put the wall in, and I really like that.

American Standard's installation team was very courteous and professional. The tub that was installed has been great. I have a bad back and it has helped me. My wife is getting ready to have knee replacement and since using it, she's not nearly as grumpy and grouchy. With all the pain that we carry around with us like a kangaroo, it worked out. However, the seat needs to be lower so that I don't have to squat down in the tub to get water up above around my neck and shoulders. Other than that, it's quality-built.