American Standard Walk-in Baths Reviews

We needed a walk-in tub, and American Standard could give it to us sooner than anybody else. It was delayed by two weeks because whoever filled the order didn't fill it right. I'm still unhappy about that. Nobody will help me. I was looking for a break on the price because it was a great inconvenience. They screwed up the order. Other than that, the installation went well. It was a one-day deal. It just looks like we have to buy a new hot water heater because we can't keep the water warm for very long.

The American Standard rep was really wonderful. The installation went well. It was finished in two days. As far as the tub, I like the leg massage. I've not really managed the water level where it doesn't flow over yet. That is the one feature I'm having a problem with. The shower feature is hard to use without the water flowing around the edges, which means it flows out to the floor, so that's the hardest feature on the tub. Other than that, the quality is good.

The sales rep from American Standard was great. Everything went off good and the team did an excellent job installing it. We couldn't be happier. The thing that I really like about the walk-in tub is that my wife can get in it and get a really good bath. She broke her hip several years back and then had to have it redone. So, she was to the point where she couldn't get in a regular tub and she couldn't take a shower. I was worried that she was going to get hurt falling or something like that.

I'm rather up in age and the house that I built originally, I bought all American Standard. So, I was sure I would get a quality product. The other ones, I had heard from one, but never heard of the third one and that was the one my friend bought. I never heard of that brand, so, that one was struck out. And the other one, I said, "What the hell. I'll just call American Standard and give them -- let me know what's going on." They did, and I'm very satisfied with what I have. The job is outstanding. The gentlemen came in. The only thing they asked me for was for more time, and they could finish up in one day. And I said, "Take it all the time you want. I'm about to." The lead man of the group was from the Middle East and my grandparents were from there, so we could converse a bit. He was very surprised. Everything worked out very well. I didn't even had to get a painter.

The rep was very knowledgeable and good. He was telling us everything that would happen. Then the installation team got the walk-in tub all in in one day and it looked beautiful. My husband uses it the most and he likes the whirlpool action with the jets. But when getting into the tub, the door goes inward. My husband has Parkinson's and it's hard for him to get his feet in and close the door because he can't maneuver very well. So if we had a door that went out, that would have been much easier for him.

My wife had a hard time getting out of the regular tub and that was one of the main reasons we got the walk-in tub. It cost a lot of money. But safety-wise, it has really improved the conditions in the bathroom. She's able to walk right into the tub and get in and out of it very easily. But their reps could have explained some stuff a little better. My wife has problems with numbers and buttons. She also had a complaint about the booklet because it didn't answer a lot of the questions we had. We'd heard that you couldn’t use regular soap in them to clean yourself up. But I finally called American Standard and we got that answered.

American Standard's rep knew what she was talking about. My grandson can't walk so we got the model of walk-in bathtub from them that opens up so he can go from his wheelchair into it. The installers were wonderful. They took their precautions for COVID and were very neat. They protected the floors and did their job. If we had any questions, they answered them. There was a problem with one of the things and they fixed that.

I went with American Standard because of their reputation and the benefit of having a warranty on my walk-in bath for parts and labor for my lifetime. My rep Harry was fantastic. I contacted him about a question I had and he was very accessible. The installers did a great job and they kept everything nice and clean. The job was done a lot faster than I imagine a construction like that would have been. The only thing that I would have liked that would have been different would be that what I got could be more of a soaker-type tub instead of upright. It's a large chunk of money but this walk-in bath makes my daily life a lot easier. If it's something that you need for the ease of taking a bath, it's worth it. I'm glad I got it.

I've always admired the Japanese tubs that have high standards for cleanliness, health, and bathing, which American Standard is very similar to. Their representative was more active compared to the other major line that I called and never responded for two or three weeks. The service rep came out right away. I met with my sons and myself, and we had one of three bathrooms that would accommodate the type of tub, so that was what we decided on. Then the installers worked with my grandson and did a good job. They came out twice, but they have not come back to finish the safety handrails and a couple of minor scratches. Maybe they didn't know where we wanted the handrails. I need somebody to reach back to the service people to call me about that. But everything seemed to go quite well.

We're in our 70's and we can't get out of a regular tub. Buying an American Standard tub is a big investment and it was a lot of money for it. The installation team was nice, friendly, clean, and professional. They explained things to me. There's one problem I have with the tub. I'm 5'11 and when I sit down, I have to lean off of the seat in order to cover my shoulders because I can sit in the tub and it just does half of me. I can get it to cover my shoulders but I have to slide down where my rear is off the seat and I lean on my backside.

American Standard's sales rep was good and we like our walk-in bath as long as it stays running. It leaked one time and they resealed it.

I'm glad I got my American Standard walk-in tub. I bought it since I recognize the brand and my experience with their sales reps was very good. Their installers were very professional, too. So far, I like the ease of using the tub and all the functions there are on it. It's really nice.

The wife's disabilities when getting in and out of a regular tub led us to look into getting a walk-in. We've seen American Standard at Menards and I've seen them on television. We decided to buy from them and the installation was fantastic. The installers went back out the same day and everything was done. I like the idea that we can get in and out of the tub without any problem and it's very nice that way. But other than that, it's got plenty of good things I'd like to check. It has jets on it but I don't like the regular jets. It's kind of what I expected when we bought it though and the wife seems to like the tub very well. So, I got no complaints. I'd also recommend it to anybody, especially those with disabilities.

I couldn't get in the bathtub. American Standard was in my AARP booklet and I decided to buy their walk-in tub. Their sales reps were fine and the installation went really well. The installers were done in no time but I thought the tub would be a little lower getting into. It’s a little high, but that’s okay.

The man that did the installation was very professional. I felt very comfortable with him. He explained everything. It was quite a big deal to bring the tub up the stairs, and he had to redo the whole door to get it through. He was very impressive. He did a good job. It went great. I enjoy the tub very much.

The installers were fine and I couldn't ask them to be any better. But the tub costs a lot of money, and we're kinda disappointed in a way. It's not as good as we thought it might be. The seat needs to be lower in it because when we sit down on that tub, the water is up on us partially there. The seat is not the most comfortable thing.

I like that the tub has the aromatherapy system. The rep that I dealt with was a good salesman. The installers were fine but they did some damage to our house. They put holes through the wall. They repaired them but we had to pay to have the walls repainted.

We called a couple of other companies and American Standard seemed to have the better price. We did the reviews and people talked about how they stand behind their work so we decided to give them a try. The salesperson came out. He showed us all the stuff that we wanted and we went with them. The supervisor of the installation team, Steve, and his guys were absolutely amazing. They said it would be a two-day project, and it was. They explained everything to us step-by-step as they were taking out the old tub.

This is like the second time American Standard cancelled on us. There is only one walk in tub installer in your crew? I see the reviews for the year of 2020 in other states and the work is being done. Why are we having this problem? First the tub came in damaged. Now the installer is sick. They could not honor the initial date 11/6/2020. It’s been two months time wasted. I have another crew to come in to finish what they don’t do and other reconstructions to my home. I’m trying to get things done prior to my surgery, but the cancellations are delaying my health for healing and recovery.

My son was searching and decided that American Standard was the place to go. The two guys that came out to put it in were really good. They left me alone because of the COVID. The handle cranks down to the left when not using it to keep the door shut securely. I took it to the right to open the door, got in, shut the door, and I didn't crank it so I had water. I didn't know it was going down in the basement. I didn't even have the tub full of water because I was having some problems getting used to it. I was up towards the front and I wasn't collecting water. I had the drain open. I looked down over the tub and the floor was soaked. I got out of there and got a bunch of towels and soaked all that up. Then my son came home and went down to the basement. I had my mom's lift chair down there and it was totally broken. A neighbor said to me that I just got that. I agreed, but it was not the tub's fault. It was mine.

Kohler came out and they wanted 36,000. American Standard did it for 18,000. It’s probably more expensive than what I like it to be, but it’s not as bad as some of the competitors. I had two guys that installed the tub. They really worked hard and they knew what they were doing. I was very happy with the way they handled everything. There was just a little miscommunication. I thought that the apparatus for the toilet was going into one of my bedrooms, and they put it on the main one instead. Then I have a very thin toilet seat on the one in my bedroom. I was a little disappointed in that. I would like to have a thicker one since I didn't get one that was made for it. That seems to be a problem for me to get up and down. I also lost the manual to it. If there’s any way I could get another one, that would be nice. However, I like that I could get in and sit down, and enjoy taking a bath and washing my hair with the way it is done.

The features that American Standard offered was a little more than the other brands. But my wife suffers from some aches and I didn't let the cost bother me. That's my baby and what she needs, she's getting. The guys came in and took out the old tub. They did a fantastic job, didn't leave any debris laying around, and explained the features to both of us. However, my wife still had some problems sometimes in there. I couldn't get her to understand the adjustment, to get the wand into the slide bar. But it's all in what you want, and if you want a good product, you got to pay for what you get. If any of my golfing partners talk about getting one, I would definitely recommend American Standard.

The sales rep was very knowledgeable and he explained everything to me. The installation crew was very neat and on time. I feel safer and more relaxed since having this bathtub. My back is not as bad as it was. My knees and my hip are better. I feel good when I sit down in it. I also like its vibration and lights features. I mentioned it to a couple of friends of mine and they said if anything ever happens to them when they can't get in and out of their own bathtub, they will consider getting one.

American Standard is expensive. But I was able to negotiate a little bit better price on it. I would love to have seen it lower, but I'm 78 and I don't have long enough to worry about that. I liked everything about sales and the installation. They were very knowledgeable, very thorough, and I didn't feel like I was misled in any way. I'm quite happy.

The installers were great and everything's fine with the tub. The draining is perfect. It drains so fast you don't even have time to rinse or wipe it out. One thing that I don't like is it takes too long to fill up. It's no fun to sit there waiting. Also, it's not the exciting thing that I thought it would be. But I'm satisfied with it. I probably would tell a lot of people about it but most of my friends can’t afford it.

The salesman should have told me that a 50 gallon hot-water tank was required. My tank holds 30 gallons so I am unable to fill the tub with hot water. After installed, the tub did not drain. The installer replaced the knob needed for quick draining but it still would not drain. Turns out I had to hire a plumber for $650 to replace the drain pipe. Total price....over $14,000...

We looked at Safe Step and American Standard's price was a bit better. The installers were nice and they did a great job. But the first time they came out, they brought a little short tub. The guy who sold the tub to me didn't say anything about a short tub and a long tub. But, the installer was nice enough to ask me if I wanted to sit in the short tub and see it or would I rather get the long one. I said I'd rather have the long tub so they took the short one back.

I had good interactions with American Standard's rep and installers.

An American Standard walk-in tub is guaranteed for a lifetime. Plus, it has a fast drain in it and the jets. Their people were professional and everything went fine during the installation. I like all the features of the walk-in tub. It is worth having.

I'm 84 years old. I've been an architect for probably 50 years and I've known American Standard as a plumbing fixture company for years. I've always trusted them. In the last four years, they had ads in the paper about their new walk-in bathtub and that caught my attention. Their salesperson was fine and he was accurate. I enjoyed watching the installers. Being a retired architect, I understood what they were doing and I appreciated that. The job was well done.

I’m up in age and my bedroom is upstairs. We were looking at what's going to happen if I can't make it up the stairs. I brought it up. If something happens to me and I can't make it upstairs, at least I got a shower and the tub down here. I liked the whirlpools for my body to loosen it up. We talked about it and I decided to get a walk-in tub. The installation took one day and the crew that did it did a good job. They were very clean and neat. Everything was good. I'm fine with American Standard and I would recommend it to people.

American Standard has top-notch materials and their warranties were good. I wanted to go with someone that I knew was a well-respected company and I'm familiar with the American Standard. The installation took two days because there was a lot that had to be done to remove what was already there. The crew was wonderful and they were very considerate of us because we stayed in the house the entire time. They did a good job. They made suggestions on some things that we could do and showed us how to use the system once it was set up.

I have some physical ailments and I needed to be able to get in the water to relieve pain. I looked online and looked at several different brands. A walk-in tub was really quite expensive. I got one from American Standard. They have a lifetime warranty. That tub is my 75th birthday present and our Christmas present for this year. In the beginning, I told the gentleman that I had no idea what this cost was going to be. He showed me all these things and they were wonderful. But he wouldn't give me the price until right at the end. And it was a little confusing. It was $23,000. I saw on the ad that you get a toilet and you get $500 off. We didn't take the toilet. But I thought there'd be more discounts since my husband is a disabled vet and we're both seniors. We did get about $500.

I liked the name brand and price point of American Standard. I got their walk-in tub and their installers were fantastic. The tub helps me relax more. But there are a couple of things I wish I could have known a little more ahead of time like how deep a person sits in it. It's not deep enough.

The door opens out was the main factor. The rep was a very nice person and seemed to have all the information. The installation crew was very good. Two nice young men. They were very knowledgeable and very helpful. I'm very pleased with the American Standard tub, both with the amount of time it takes to fill and to empty, which seems to bother a lot of people, but I find it very reasonable. And we enjoy the experience. My husband is very pleased with the jets.

I did some internet research and I was impressed with American Standard. The rep was wonderful. One of the best people I've ever dealt with in that regard. She was convivial, but she knew her stuff. And too many people we find in sales don't know the products well enough. I was also very impressed withthe people I called, before we got to the actual sales rep, when we started talking turkey. The company, the people that we dealt with, and in sales, were very good.

I got the American Standard tub because I'm handicapped and because a bidet came with it. I've been thinking of it for more than two years because it's a tremendous expense. And I probably would have to go into a rest home. The installers were very courteous. I wanted it balanced. It was wonderful that they were able to do it. I thought they were going to be here for two days but the gentleman finished in one day, which was a wonderful thing for me.

My husband had back surgery. And because of the problems he had, he had a lot of nerve damage. When my husband went to therapy with the heat business in the big tub they put him in, that was his most comfortable time. One of the things that stood out was the guarantee. Also, I know American Standard. My son is in construction, and they use a lot of American Standard equipment and fixtures. He said it's the best. I also liked the more jets. I looked into the other ones on that, and then I talked it over with the family, and we decided on American Standard.

The advertisement I saw about American Standard Walk-in Baths on Facebook is what really got me more interested in it. It was on there quite a bit, so I kept reading. My husband and I talked about it. We decided we really do need one of these. I inquired about it on Facebook and got a lot of information, and then we got a call from somebody that made an appointment to come out and talk to us about it. He was very friendly and even liked our dogs. We have a Schnauzer. We usually put him away when somebody comes over because he's really friendly and some people don't like dogs. But this man, he liked him so much. He explained everything really well and he didn't put pressure on.

American Standard is just a well-known name, and I saw it in an AARP magazine. The entire process took three days. The only thing is, the tub is not long enough. You can't get your shoulders without scooting far down. I thought at least it would hit your shoulders and neck, but it doesn't. Other than that, I had excellent experiences with the rep and the installers.

Neil was a very good salesperson. The installers were fine. The electricians and the plumbers had a healthy disagreement on what should be done. It was kinda funny but everything went fine. They got the tub in. It took a little more than a day and the electrician was mad about that. I love my tub. I like the Jacuzzi part and the lights. I like the way I can get in and out without any trouble.

The sales rep from American Standard was a really good guy. He knew what he was talking about and was very convincing. The installers were really good too. The walk-in tub was a present for me. Now, I use my bathtub more. They ought to come standard in houses now.

I'm 65 years old and I couldn't get in the tub. I also hate showers. I needed a swing out door instead of the one that goes in and American Standard was the one who offered it. I looked at their knobs and they were good and heavy. I like the product and I got a little size to me. My sales rep, Shawn, as well as my installation guy, Corey, were good. Corey taught me everything about the tub. I had one little issue with the door. He came right out, fixed it, and adjusted it. The first couple of times I got in, I was crying just being able to feel that water. It was amazing. Just being able to get in, sit down, with all the good bars to help me pull myself in, was wonderful. I can get around a little better. I also like aromatherapy. I even gave her a name, which is Nefertiti. I sleep so good. It is worth every penny. I tell people everywhere about my Nefertiti. I love her. I have a sister that lives in Houston. She was here and she got a chance to sample. She's going to get her one.

I heard that American Standard was one of the best out there and everybody's been satisfied with them. Kohler was expensive and didn't really offer as much as American Standard. The only thing Kohler had that I thought American Standard would have been nice to have is the heated seat and back. The American Standard salesman wanted to make us happy. He was very good. He explained everything. I didn't like the price, but that was a good price for this type of tub for my husband. The only thing that my husband still has problems with is getting in and out. The step is still a little high for him. But the installation went good. The installers did a great job.

My plumber told me, "There's only two for you to look at. One is American Standard, and one is Kohler." The guy that came out from American Standard was simply great. I was sold on it when he got through talking to me about it. So, I didn't even ask Kohler to come out. The guys that put my tub in were excellent. If I could learn how to work our American Standard tub, I think I'd love it. I'd been thinking about it. I have neuropathy and I'm on a walker, and I thought it would help my legs. I bruised my leg and the back of my leg, and it's hard for me to sit in there long enough for it to do any good. I'm one to hop in and out.

The rep from American Standard came out and talked to us for a couple hour. We ended up with both a walk-in tub, and then, we changed our other tub in our other bathroom. So, we had two jobs, but it was by the same installer. I'm having him come back because the faucet drips. He turned the faucet on to let the water come in. Then, it starts dripping out of the showerhead. It's usually cold water. You're just getting stuff dropping on your feet. So, something's wrong.

American Standard is a well-known brand. We have Kohler and other people here. I just thought that American Standard is the best quality. The sales rep I dealt with was really nice. He showed up on time and explained everything. The installer was the absolute top-of-the-line guy. He did some demonstrations and cleaned up after himself. With COVID, he always had his mask on. I bought the tub for my dad, and I don't have to worry about him anymore. My favorite part of the tub is the whirlpool. I turn that on and forget the world. Using the walk-in tub is a lot of fun.

The bathtub that I had was getting old. It had been 50 years and it was beginning to show wear. I needed something different. Also, we've been here for the whole 50 years so we're up in age. So, we needed something else to help us. The sales representative from American Standard that came here was fantastic. The installation was very good. I'm enjoying my bathtub and shower very well. But I didn't have any written instructions that came with it. They've explained it, but sometimes you need something in writing. When I called them about it, they told me they didn't have instructions. That's something they need to work on.

I heard about walk-in tubs and then, I wanted one. So, I went online and saw American Standard. I had heard about them with the toilets and I like the stuff they had, which was why I chose them. The sales agent was knowledgeable and the installers were very nice people. The installation was very quick and it was great. There were some scratches on the wall but they said we were supposed to paint over that ourselves, so it's no big problem. Since having the walk-in tub, my skin is different and the bathing experience. We try to use it as often as possible. I got the impression though that the jets would heat the water. But it just keeps the same temperature that the water already was. Right now, we're having a problem with the water capacity. You can't use the walk-in tub and shower in the other bathroom or wash clothes. I may have to get another hot water tank and a bigger hot water heater.

When American Standard knocked on my door, the reps properly introduced themselves and told me what each one was gonna be doing. Everybody was really nice. The only problem I had was that I was scheduled for one day and they changed it. I wasn't supposed to have it until the 12th of October but they called and rescheduled it to an earlier day. I had my hopes up for the tub. Then, they called me back to reschedule again.

My wife and I are 60 plus and she had an aneurysm five years ago. We had a regular jacuzzi-type tub and it was a bit too high for her to be getting in and out. We got an American Standard and the installer did a fantastic job. It's so much easier to get in and out of it. The massage feature, the jets, and being able to use the bottom part without having to fill the whole tub up have been great. We're very pleased with it.

American Standard's rep was very informative and the installation of my tub was very professional. It took two days and the quality of work was great. I like the ease of getting in and out of my tub.

The installation went good. I like how the jets go over my legs, and massages my legs. My legs just feel better when I get in and get out of it. I had surgery on my legs so I can't walk very well.

American Standard was the best. Their representative was very nice. We didn't know anything at all about their product and he answered most of our questions. Then I couldn't believe how fast they got the installation done and how nice it looks ‘cause they had to do a lot to do that. The tub is for my husband for safety issues ‘cause he's fallen in the shower several times and that's scary. But I love the shower. I could sit down, shave my legs and take a shower. It's nice and really comfortable.

American Standard was great. I like the tub and the lifetime guarantee on everything. Their sales rep was fine, but I pretty well knew what I wanted. The installers are great. They found a problem I had with my shower, so I hired them to fix that. They're a construction company too. So, it works great. I've already told several people about American Standard.

The sales rep from American Standard was really good and very thorough. He answered all my hard questions as to why I didn't want a walk-in tub. Then, when we were having problems, I called him personally. We paid American Standard off and we were getting bills from a finance company. We called him and he made some phone calls and stopped that one, finally. It took about three times to finally getting that one taken care of.

I love our American Standard tub very much. The man was here yesterday and installed what he was supposed to do. It takes a little while for the water to fill the tub because it’s a lot of water, but it’s very nice. But that was something that he had said when he finished the job. He said, “In two weeks, I’m gonna order that part. It makes things a little bit faster and heavier.” But he forgot. So, when American Standard called me, I told them about that not being fixed yet. Then he called me right away and said, “I'll be there between 8:00, 9:00.” He did that yesterday. It was a big job, but he did a very nice job. He's really nice and a hard worker.

We have knee problems. I also had been noticing streaks of nail polish on my tub which meant that I wasn't picking my foot up far enough to get into the tub. It was leaving nail polish marks on the edge of the tub. This is not gonna get better so we’ve decided that in order to stay in our home, having a walk-in tub is the best way to go. The rep from American Standard did a wonderful job and then the installation went well. The quality is good and it works like it's supposed to and all the jets work. We like it, except for our hot water problem and we don’t know what fuse turns on what electrical. In our electrical box, we had all the fuses, as it were, labeled. Now, we don't know what thing operates what thing in the house and it's gonna be quite a chore to figure that out.

I was looking for walk-in tubs and I looked in the internet. I got estimates from American Standard and Kohler, and I went with American Standard because of the price difference. The price that the rep quoted for the tub and everything was the same but we had to do some reconstruction and put it in. It was not enough room so we had to enlarge the bathroom door and then, they had to take out the basin that was there because it came out too much. They had to put in a smaller one that didn't come out as much. So that knocked the price up. The quoted price was about $800 and when the guys came in to put it in, it was 1,400. It may not have needed more work but it was too cramped in that bathroom if that sink and everything was left like it was.

My wife can no longer use the regular bath tub, so it was necessary that we acquire a walk-in tub. We got an American Standard. The installer was a senior like me, and he was excellent. He's a trainer for the others. He guaranteed to do the installation in less than two days. He did it in a day and a half. If he'd hurried a little bit, he could have done it in a day but because he was exact and precise, it took a day and a half. It's very impressive. I only live about three blocks from what used to be, when I was growing up, the American Radiator Company. That’s part of American Standard. They're top-notch. They made an excellent product then, and I don't think they've changed. They moved, but they haven't changed.

Our other toilet and stuff are American Standard. We got their walk-in tub too and had a very good and thorough sales rep. I have no complaints about their installer. That person cleaned up. I mainly got the walk-in tub for my husband. It’s really expensive but at the time, I thought it would be worth it. My husband used it once and he fell in it. Now, he can't use it anymore. But I use it every once in a while and it's fine. It helps with sore muscles so I need to use it more. It's a good product.

American Standard was the largest company with walk-in tubs. They've been in business the longest. So, we knew they had to be the best. Their sales agent was a really nice guy. We enjoyed doing business with him. The installers were quick, fast and did a good job. I'm glad we got the tub. We should have got it several years ago. We both have arthritis pretty bad. You can sit there, be comfortable and not have to worry about falling out the little shower chair. It gives us peace and comfort.

I'm a disabled vet and my wife's got a bad knee, so it's hard for her to get in and out the tub as far as getting all the way down, which was one reason why we got the American Standard walk-in tub. Also, I saw in one magazine that it was supposed to be 5,000 off. The way that the tub was advertised, I thought it was gonna be cheaper than it was. The price could be improved but there’s a lot that goes into them. It'd be better for young people to go ahead and do it, if they thought they're gonna stay, because it's guaranteed for life. If anything goes wrong, American Standard will come and fix it. I like to sit down and take a shower on the walk-in tub. I haven't filled it up but one time. It takes about 20 something minutes to fill up, sometimes, 30 because of the old pipes. But it drains in about two and a half so it's alright. You just sit down and play while it’s filling up. It's like a hot tub in your backyard except it's in the house.

My wife has problems with her legs so we got a walk-in tub from American Standard. The installation was fine. We're enjoying our walk-in tub very much. I've used it once while my wife uses it frequently. It seems to be helping her with her legs.

The installer was very good. I had to have over $200 worth of touch up paint, but he did a great job getting the tub in. On the other hand, the representative was strictly a salesman. A lot of what he said was a bunch of hooey, but I love my tub, so I'm not worried about it. I'm glad I can take a bath and not worry about falling.

I lost a leg in an auto accident and could not get in a conventional bathtub. It was too dangerous for me. I was researching the Whirlpool tubs and looked at two different websites. I decided that I would start by having the representative come and tell us about the product. I then did a further comparison and decided that American Standard was the one for me. The sales guy was wonderful and very informative. I have a background in sales and I felt that he was an excellent presenter.

Several companies offered walk-in tubs and I was seriously considering it. I'm getting on in years and houseguests I have would be around the same age. So, it'd probably be safer than just a conventional bathtub. What American Standard offered seemed to be best so I selected them. The price is somewhat expensive, about what you might pay for a used car. The rep offered that supposedly free bonus of a right to size toilet. I had already added seat risers myself several years before, but the toilet up about three and a half inches. So, I just declined and then they lowered the price by $500. The people were knowledgeable and they did a good job with the installation. I had to do a tiny bit of cleaning up after them, but not too much. It took a little bit of getting used to when I'd step out to grab hold of the safety bars, I stepped down. I still use the shower portion.

My American Standard walk-in bathtub is working fine as designed. I come from the construction industry. I have a long history in plumbing. American Standard is the only one that gave me a guarantee and a full disclosure of what the products could do or what it can't do. The explanation was upfront and the description was satisfactory. The sales rep who came to my home was professional, knowledgeable and he was straight up with everything even before he came in. The pre-discussion was pretty cordial. The installation was done in one day, and the clean-up effort was good.

I was looking up walk-in tubs online and they gave me American Standard. They told me to put in my information which I did and a representative came out to the house. He was very nice. Their installation team was very professional. About four people had to bring the walk-in tub in. But the one guy, Harry, motioned and worked by himself and he was excellent. He had a nice attitude. I like to turn on the air-jets and shoot me. That’s pretty good. But the jet thing that would turn on and off just popped off. Other than that, I would tell my friends or family if they really needed a tub, they should get one from American Standard.

We use our American Standard tub mostly for the therapy. We do it late in the evening and it's relaxing. We're in our 80's. It's hard to get in a regular tub. And for medical reasons, we thought a bathtub would be the best way to go. American Standard was recommended to us by friends that had one that needed it for medical reasons. The installation went great. The guys worked all day on it and got it done in one day for us.

A friend of mine got an American Standard tub, but I didn't wanna get it from where they got it from. So, I looked on the internet and found them and called them up. My tub is great. I wish I had got the shower hook-up that sits on the wall, but I didn't get that. But other than that, I’m loving it. The rep I worked with was Steve. He was great. He explained everything to me and showed me how he measured the bathroom. I like everything, except for about me having an old house. They had to take down my door and all the stuff on the side, and they weren't able to get it back just right, but it's okay. They did an excellent job. They threw everything away, cleaned up, vacuumed about four times to make sure they got everything. I've already talked to them again about putting one upstairs.

I'm not too happy with the customer service of American Standard. I've got six of the movable-grade jets in the tub that don't seem to wanna work. I called them up about getting them fixed and that's been about a month ago now. I haven't heard anything back. Other than the jets not working, the tub is definitely nice. I like sitting on it. But the jets could be a lot better if they worked. The crew that came to install it was good.

The sales rep from American Standard explained the price and the features of the walk-in tub. And the installation team explained to me what they were doing and how it works. They cleaned up after themselves and were very professional. Usually, people stand up when they take a shower, but you can sit down in the tub. It cleans me up like it was supposed to do. But when the water comes out of the nozzle into the tub, they should have made the nozzle with a swivel instead of staying stationary. You should be able to swivel that at 10 degrees when the water is coming out where you can move the water to the left or to the right. Everything else is good.

I had always been interested in a walk-in massage tub and when I retired, I decided to get serious about looking into getting one. I started researching tubs and shower systems and I recognized the American Standard brand name. I found that other brands didn't have as many water and air jets. American Standard had a very good lifetime warrantee on parts AND labor. Naturally, I was a bit surprised at how massage tubs cost, but when I thought about it, a walk-in tub really is just another major appliance like a furnace or an AC unit. When I thought about the cost of having one split up over many years, I realized it was probably well worth it.

American Standard worked very nicely but it's still pretty high to step into the walk-in tub.

In the early part of '18, I had an accident and I was in the hospital for five months. When I got out, I was in need of a better way to take a bath than my standard tub. I came across ads on walk-in tubs and I started asking some questions. Slowly but surely, American Standard floated to the top and I went with them. My experience with American Standard has been excellent from the start. They did me a favor because the tub we agreed on wasn't big enough. With no extra charge, they switched to a larger tub and I was able to fit in that comfortably. Their techs did what they said they were gonna do. They had to fight to get my tub in by cutting a hole in my wall but they did and I've enjoyed it ever since. My wall looks great since I've had it repainted and it looks like there was never a hole there.

Everybody I dealt with at American Standard knew what they were doing. The installer I had for my tub was really good. He worked on the job all day and got it done. However, our water heater is too small and we are changing that out. Other than that issue, everything else went really smoothly. I'm satisfied with the product I got.

Cindy, the sales rep from American Standard, was dynamic. The work was awesome but when the installer put the stuff that goes around the wall, he could have gone all the way to the top and all the way around. It could be a little bit better. Other than that, I'm happy with my tub. I'm trying to get my bathroom fixed up some more, and my carpenter used the drill or was hammering and all of a sudden, my jets came on. It should not do that. There has been a little change in my daily lifestyle since having the walk-in tub although I don’t use it that much.

The sales rep that came out was good. I walked through the tub and the installers did too. I like the tub. But after a couple of weeks, it stopped working. So the man came by and reset it and checked it out for us.

I liked American Standard’s reputation. The sales rep was excellent as well as the installation crew. I had a few issues when they first started because I'm a big guy. I'm 6'6 and they delivered a regular sized tub. When I got in there, I couldn't move my feet forward so they had to postpone the installation and order me the larger tub. The larger tub came about two and a half weeks later. They should have known that I wouldn't fit in the regular size tub because I'm a tall guy, especially American Standard. The center officer in Texas kept calling up.

Tub started have control problem within three week of installation. Called a number of time. American Standard person said try This try that. After a number of calls, I called American standard again. This time person said will send out repair parts and when they arrived call them. One week later parts arrived. I called American standard. They said repair man will call and set a date to repair. He didn’t call. O it’s warranty but you may wait a lifetime for repair.

The installers were very careful in their installation, not making messes, and cleaning up if there was something to clean up. I appreciated all of that. The sales rep that I dealt with was very professional as well. I have a lot of arthritis, and the tub does make it feel so much better. It's very helpful. I'm very pleased.

I was having a really hard time lifting my leg over the bathtub to get in the tub and I love to soak. I called the number on the screen and this young man came. He was delightful. He wasn't pushy. He was so, so nice, and he explained all about the tub. I signed and paid for it right then and there with my credit card. Then a man came and he decided that the pipes weren't quite right. It was something with the electric that wouldn't work. So he said it was gonna have to take a little more time than they thought. He thought they'd get it in in a couple of hours, but they had to have an electrician come in first and put new cords in over the ceiling. He did it very efficiently. It only took 20 minutes. Then the other crew came and they were so nice. They put the tub in there so slick and nice.

Their history of how well their standards are on their warranty really stood out above everybody else. The sales guy was really great and the installation guys were terrific. Those were very professional installers that installed it. I was quite happy with those guys. The installation took about eight hours. The tub is a very, very wonderful product. I enjoy it. I've noticed that I've got a lot less dry skin since using it. I work outside, so my skin is dry. But I've noticed that a lot of the dry skin comes off in the tub, which is a very good thing. So it has definitely improved my skin.

I'm 82 years old and it was difficult for me to get in and out of the tub. It was narrower than a regular tub. The American Standard rep that I talked to was very courteous. She explained it very well. The installers were very nice and they worked together really good. It was all done in about six hours. They showed us how to work it. We are enjoying the tub.

I was looking for a tub and American Standard sounded like they had more jets, both to water and air. It also sounded like it would fit in my bathroom. They were very good, professional, and convenient. No big drama occurred, so I was very happy with it. I had had a question on how to adjust the speed of my water jets but I couldn't find that in any of the booklets or information I had, so I called up and somebody was able to figure out what I was talking about and told me how to fix it. But American Standard should have a series of videos on the questions that they have gotten on the phone. They could put the videos on the American Standard website, which was totally not helpful when I was trying to find information on how the tub works or anything about the tub. I feel very good using the tub. I have had some family and friends try it and they loved it.

The sales rep explained everything. He was nice and friendly. The installers were good and they explained things too. The only thing we’re not satisfied with was the caulking job. It looked like something they could outline a bit.

The sales lady was very nice and very professional. She did a really good job. The installation crew was the best there was. They cleaned up after themselves and they hauled off all the trash from the thing. They were really nice. I was very pleased with the installation. Because I used to be in the construction business and I couldn’t get my men to do nothing like that. I can get in and out of the tub, but I couldn’t get in and out of that shower without help. So the walk-in tub is working out good. It’s helped me a lot because I’m in a wheelchair and that's about the only way I can get cleaned up. I'm glad I did it.

We liked the layout and how the tub was set up. The sales guy explained everything. He showed us pictures. He was very good. The installers were also very good. They were very neat and they cleaned up everything. We're still happy with the tub, so far.

American Standard's rep was nicer than other tub reps and he presented their product very well. Their installer never came back though after they painted the tub to see how the paint dried. He said he was gonna come back to make sure the pain dried okay. Other than that, they did a very good job and the paint dried fine. The tub I got is little short for me to get in. Still, it's a nice tub and it couldn't be any bigger or longer than what it is. Their team already had to take the framing off my door in order to get the tub where it is supposed to be. The tub has a seat warmer, back jets, foot jets and things for aromatherapy. I also like the shower as it's alright for me to stand in the tub.

The sales representative was very nice and the installers were very professional. The tub is a very nice thing to have.

The walk-in tub was for my mother who wanted something safer to use other than a Jacuzzi tub. American Standard came to us and the installation went well. My mom likes the tub very much. We're very happy. But the follow-up was bad. I had to leave several messages with the scheduling coordinator who never returned my call. So I had to find different ways to get to them. Their voicemail system is ineffective. Other than that, everything was fine and smooth.

One Sunday afternoon, mom and I were sitting outside and she said she would like to have a walk-in tub. I picked up my phone, typed in walk-in tub and American Standard came up. I called them and I talked to somebody that night. The next day, a representative was at my door, and she told me they would be out in two to three weeks. But they were out the next week. The gentlemen that came to my house were clean. Joe and Donnie were nice and very knowledgeable. I highly recommend them. They were there exactly on time.

The installation of our American Standard tub was good. I like it.

I've seen the different styles and the different makers of walk-in baths. I was online and I clicked on the one I saw and it happened to be American Standard. They came out and talked to me, and we went from there. One thing that I really liked about their sales rep is when he came, he showed me his samples. I told him, "I don't need it now. But in the future, I've always thought that that's something I would like." I just bought this new home. When they did come to put the tub in a couple weeks later, they had to cut out a brand-new tub. I said to myself, “I'm gonna want this for five or six or seven years, and then I'm gonna go ahead and get one and wish that I had gotten it five or six years earlier.” I'm already old. I'm 72 and I thought, “Might as well enjoy it while I don't have to have it.”

My husband has Alzheimer's and I need to bathe him. I purchased a walk-in bath from American Standard and their sales reps were very good. Their installers were very nice, too. With the walk-in, I'm able to bathe my husband pretty easily and he likes it a lot. But the light switch doesn't switch off after an amount of time and I can't find the light switch in the direction manual. The walk-in was also very expensive. But I like the jets.

I did not need a tub as such, but I thought, “Well, go ahead and get it.” I did a little research online, and American Standard is a name that I'm familiar with. All of them are about the same price. I thought, “How much difference can they be?” So, I went with the brand name that I was familiar with. The guys were good on the installation. Customer service was great beforehand, and they communicated very well. But I had put a call-in since I've had the tub and I could not get a satisfaction with that. I went ahead and got the big door because before my husband died, he would have needed this. When I built this house, I built a big walk-in bathroom for him, so his wheelchair would go in.

When I showed a discounted coupon to American Standard's salesperson, he said, "That's not even our company. However, we will honor that." I thought that was kinda interesting. The weird thing is how I wound up getting to American Standard if what I thought I did was call the phone number on that ad, which would've been to a competitor. Other than that, the length of the warranty on the equipment was very crucial in my decision. American Standard's salesperson made a very good case for American Standard's products. In the long-run, this was a big financial commitment. But if I'm gonna go this route and the other companies are in the ballpark but don't have the same length of time for the warranty, I'll go with American Standard.

American Standard had a lifetime warranty on the tub and that was the route we wanted to go. The sales rep was great. She explained all the features of the tub but what I thought I was getting was not actually what I got. Their ads show that a person can sit there and lay down in the tub and have the headrest, but that's not accurate. You can't do that. I have to scrunch down and almost off the seat in order to be able to put my head on the headrest. It's not a comfortable situation. There also needs to be a few more jets because you cannot feel the jets in a lot of cases.

The American Standard representative was very straightforward and friendly and their installers were very good. The installers took the tub out of the truck outside. They also had my sister go in the tub and they went over some features with her and made sure everything was okay. I purchased that tub for my sister's benefit because of a back injury. She has some leg cramps a lot from the spinal injury. She likes the walk-in tub and it has helped her a lot. Overall, American Standard is probably not the cheapest around. But they did offer whatever they could, as far as a discount, and it was a free toilet. People should try to take advantage of any promotions that they have going.

I decided I wanted a walk-in tub for safety. I found an ad of American Standard and called it. I wanted to find out how much it was gonna cost us because nothing I could find would tell me. The rep finally gave me some pretty fair indications. I said, "That's livable. So let's talk about it." The installation team was polite, efficient and thorough. They did a fine job. I like the tub. It's very pleasant. Plus, it serves the purpose that caused me to want one, and that being safety. I'm 81 years old. I don't get around well very much. I'm scared to death of falling and breaking something again. So that took care of that worry. The only thing I didn't like about it was it was so expensive. But otherwise, everything was great.

The crew that put the tub in was a young boy and woman, and they were terrific. They said what time they were coming and everything was on time. They didn't have to tile my wall because the way they put it in, the tile was there. They didn't have to do any work in the back of the tub because the tile was there. But they put the tub in, they wiped up my bathroom floor and they put a toilet in. It's an electric toilet and it is wonderful.

I used to have Safe Step at the other house, but American Standard is much better. I heard about it and I said, "American? That's the one I want." The two guys who came out and put it in were wonderful. They are the politest, cleanest guys I've ever known and if I needed something else, I would like for those two to come back. Everything was great. The tub is nice, and we all love to get in it. I like all of the features. We always take showers, but we're taking more baths.

American Standard has a good reputation. I've used their bathroom goods for several years and their commodes are very dependable. Their rep came here and looked at the situation. She was here for about 45 minutes. The installation of the walk-in tub was very good. My favorite about the tub is its safety feature.

The installer did a good job. He came with his wife and they worked all day into the night to complete it. They were excellent. If I ever had anything that had to be done, I would want them to come and do it. He took my railing off and he fixed everything. Anything they took, they replaced it and put it up for me. I like the way the walk-in tub looks in the bathroom. It's very convenient getting in and out of it. You press the button, the jets come on, the hose is right there, and the grab-out. There's a lot of grab bars. I like how they had to do it with whatever the size was. There's a shelf in the back of it, which is neat. You can put stuff there to use for your shower in the front of this too. It's very convenient.

I fell twice trying to get out of my previous deep bathtub. American Standard gave me a price I was okay with. I bought their tub and the installation went well. The guys who put it in were very nice and they were good with their work. However, the tub may have a little leak where the showerhead screws on. Still, it's nice to step into the tub and it's exactly what I want.

I couldn't get my wife in and out of the tub anymore. The American Standard reps were very good. The installer was too, but he got upset because we moved all what the salesperson told us we needed to move. My wife didn't even know that stuff moved. And then, the installer showed up. We're seniors, and for him to get in the attic, he had to move a refrigerator, which he didn't like. And then, he threw it back and messed everything up. Everything fell behind it. I had to get my son-in-law to come in and pull it out so we could get everything hooked up back up right. And then, there was a big mix-up about the wall. But they took care of that.

I’ve written previously about the salesman for this tub, on which I have been waiting since April for the installation due to insurance issues. Tomorrow was finally supposed to be the day and I never received a call from the installer. Worse, when I sent an email this morning at 10:38a EST, to the sales manager I get no response as of the writing of this review at 4:27p. If you’re considering a company and this is the “American Standard,” go Canadian, Mexican, Ethiopian even, just not American Standard. Remember, I told you so...

I have two knee replacements, a hip replacement, and I have arthritis up and down my spine and a herniated disc. I used to go to a spa and the Coronavirus stopped all that. I thought we would get a spa tub outside, but then my husband said that he didn't want anybody else in that with the Coronavirus. He wanted to help me out and so he researched and he thought American Standard was the best way to go. They were reliable and they had a good reputation. All the reviews, he read that their service was excellent. The sales representative was very informative. He suggested the right one to put in our bathroom. He measured everything and he was spot-on with everything. Everything fit. When the guys came to put it in, they were so efficient. There isn't one mark on our walls. It was done so perfectly. They were really neat and did a fantastic job. We were very happy with the whole set-up. I just love it.

American Standard's sales rep was fantastic. When he came to our house, he explained things to us from A to Z. Everything was fantastic during installation and so far, I love the whole tub. I'm in it every day. It's the best money I've ever spent. I wish everybody can get one.

Due to our age, we decided that when we needed to replace our tub, we might as well replace it with a walk-in. The American Standard rep was nice. She was informative, she answered my question, and was patient. I didn't feel I was getting rushed. Also, the installers were the nicest people. It was a father and his son. They explained everything to me. They were polite and gave me their phone number to make sure and call them if I had any problems whatsoever. They cleaned up every little speck that was there from the installation. They impressed me so much.

We have arthritis and we got an American Standard product thinking it might take away some of our pains at night. However, it's not worth the money we put into it. It takes 20 minutes to get the water above the jets. We have to put the water in hot so by the time it gets above the jets, we're only in the tub a couple of minutes and we wanna get out. It's not worth the wait.

The American Standard rep knew his business. He was very personable and convincing. It just cost a bit more than I thought it would, but that's okay. The installers were here all day. They were very personable and did a really fantastic job of getting it done in one day because they had to split the old tub apart with a sledgehammer to break it down in pieces. Also, I had a question and they answered it right away. I appreciated that.

I had three companies I narrowed it down to. I talked with the American Standard first, and I just went with them. A couple of guys showed up for the installation. They were very friendly and did good work. I like the fact you don't have to step over a tub to get into it. You can walk right in.

My daughter found American Standard Walk-in Baths so I just went with that. The reps were nice people. My husband likes the walk-in tub too. It's nice because my husband is sick. He enjoys it very much because he couldn't step over in the tub in the shower. It’s great.

I've been familiar with American Standard over the years. My husband gave our plumber friend a call and said, “What is your feeling on...?” Because we had three quotes on different kinds of products. And he said, “I'm more familiar with American Standard." So, we went that way. Their reps were very good. The electrician was in and out in no time and the guy who put the tub in was courteous and very good. The whole team was wonderful. We have never had anything like the tub before, and we just like it.

American Standard has a lifetime guarantee on their walk-in tubs. The sales guy, Bobby, was fine and the installation was good. But my electrician says that the tub is not ground fault protected. But in questioning American Standard, they say that it is. They need to resolve the issue of whether it's ground fault protected or not.

The installation was smooth and neat. The installers did everything just fine. It’s a home run. We're very satisfied with the product. My wife enjoys the American Standard tub.

My wife has a spine disorder and it makes it difficult for her to get in and out of a regular tub. American Standard walk-in tubs had the best reviews and we had been familiar with the brand. Their salesperson was very good. She showed us all the options and worked with us to get the financing going. Then the fellows came out and took out the old tub. They also had to remove quite a bit of old tile and then they put the new one in. It was a flawless installation. The tub works beautifully and the design is pretty great. The shower wand is great for washing your hair and rinsing off and we really love the jacuzzi jets. If people are planning to make a purchase, just make sure that you've got the space for it. But it takes up a lot less room than I actually thought it would.

I've wanted a walk-in tub for years. It's the first time I owned a home where I can put one in. I always had rentals. American Standard advertised all over the place. You look at the competitor's product, there's no way. Even looking at American Standards's tub, you can tell it's a lot better made and somebody put a lot more thought into what they were doing. The installers were great. They had good sense of humor. I had a great time. It's helpful that I'm able to get in and out and do everything myself. It's relaxing and just everything is great. The tub is just bigger and broader than I thought it would be. The installers had to make the door bigger to get it in, so they took care of that for me too. It's all-American made, but it's more costly. I could buy a nice car for 18,000. But no matter what you grab onto, you're safe. There's nothing flimsy.

The installer from American Standard was on time and very professional. The walk-in tub is doing what it’s supposed to do. But sometimes, trying to get in and out of it sucks.

I called the American Standard and Safe Step. The lady from American Standard came right on over here and talked to me, then she told me some really good things. And I just had to go ahead and get it. It's a good thing I did because that other company never even contacted me at all. They did all this advertising, but didn't seem to want any business.

We lined up a couple of different companies to come to make presentations. When the salesman of American Standard was the first, we canceled the others. We were very impressed with the reputation and history of the company. The installation went very smoothly. It was very professional and I was amazed that there wasn't any damage or much disruption.

We looked online at the top 10 rated tubs. We liked the price of American Standard. Our experience when their sales rep came out was good. He was honest. The installation team was good, too. My mom's happy with American Standard. She's got a bad hip and a bad back. We had to put a new water tank in it. She likes sitting in it when it's extremely hot and having the jets.

I dealt with an American Standard sales rep named Patrick and he was great. Then, when my walk-in tub was installed, the reps who came out were excellent. They made it happen out of a difficult situation. So far, I like the jets feature and that handheld shower. And I like to just soak in the tub. It's the Rolls Royce and since I got it, I got to keep other people from trying to jump in my tub.

I was in an accident and I figured that a walk-in tub would help my legs. Their representatives from American Standard were fine. I called them up and told them that I wanted a tub. The installation went good. The tub is helping me and I can walk now. But I used it yesterday and I noticed one of the jets wasn't working. When you get in there and get the water full, you can't tell. But it's one side of it. I'd just like to get it fixed.

All of the reviews that we read about American Standard walk-in tub on the AARP Magazine were all positive. The sales rep was really good and the installation went okay also. The installer explained everything he was doing or going to do. All of them were very professional. My wife uses the tub and it's for her. She likes the hydrotherapy feature in it.

I like to sit in the tub and I get in there with plenty of warm water and moving around that. I could spend two hours in there and think nothing of it. I had a small sit-down Whirlpool tub. I'm trying to compare that to my American Standard walk-in tub, and there are no comparisons. But I have a few minor problems since I've been using the tub. I'm 6' and I can't lean back and relax there. The foot room is not big enough. It's fine when you sit down there but you cannot really sit down and relax. It just doesn't quite fit me. Then the other day, my shower broke. They also need to put down those jets on the back a little bit or reduce the pressure on it because it hits my back and comes on over. And my whole bathroom takes a bath with me. Other than that, I love my walk-in tub even with some of the minor things in there, because you cannot build one thing to suit everybody. I am very happy with what I have.

American Standard's price on walk-in baths was the best. There was a $10,000 difference from one to another. I went with them and the installation of my tub went very quickly. Their techs did it carefully and nicely. They didn't mess up my tile, wall paint, or did anything that took the old tubes out. I like the jets of the tub. They're the reason I picked the model of the tub I got. I'm satisfied with my American Standard.

My mother was in a wheelchair. That's why I got the tub put in. American Standard was the name I came across. The sales rep as well as the installers were all right.

We were having problems getting in and out of the bathtub. We had a shower bathtub combo, and it was just getting extremely difficult to get in and out of it. We did the shower but it was still hard to get in and out of the tub. I always heard about American Standard and thought they were a good group. The ones that installed the walk-in tub were very nice, friendly, answered any questions that I had, and a lot of fun to have around. The tub is marvelous. I like the whole thing. I'm glad I did it.

The American Standard walk-in tub is wonderful. My wife said it costs too much, but it's the best money I have ever spent. It's worth every penny of it. Their representatives were very good men to work with. I had a male and a female who came out to install it and they were both super fantastic. They cleaned up everything. They also showed me what I was supposed to do and how to do it. I'll tell you what. My wife doesn't like the lights but I do. I use them. I also like that it sucks that walls out of there fast. I've also learned that It'll go for about 20 minutes then shuts itself off. You have to restart it again but it’s no big deal. Anybody that needs the assistance like we did should go for it.

I've always just wanted a sit-down tub for a while. The guys from American Standard were very nice, friendly and helpful. The walk-in tub is comfortable. But people should know about American Standard's pricing before making a purchase. I didn't need one with a shower so I should have looked around more to see if there was a little bit cheaper option. Also, with as much water that goes in it, your water bill goes up a little bit.

I got estimates in April from American Standard and Jacuzzi. I am dealing with chronic pain and my pain management doctor recommended hydrotherapy. Out of the gate the salesperson lied about the company’s willingness to work with the insurance company. I overcame this hurdle because of the tub’s features that specifically target my pain issues. When it was time to put down a deposit, I told the same sales guy I needed him to hold my check until I notified him that the money I transferred had landed in my account. HE AGREED, then turned around and IMMEDIATELY deposited the check. Lucky for me that the money had transferred at the same time or I would have been overdrawn on my checking account for which this company and their representative could care less. Their motto to the customer seems to be “sucks to be you. all we care about is the dough-re-mi!” Use EXTREME caution in dealing with this subsidiary of LIXIL.

My wife wanted a tub and American Standard walk-in tub comes with a shower so we went with it to appease both. I'm a disabled vet and I have a lot of problems with my legs. The American Standard representative was very informative and the installers were a good team. It took them four and a half hours to install and they were very clean. The quality of the tub’s up to par. The feature for the shower doesn’t accommodate somebody that wants to shower. The seat is too large in the tub area and you can't stand properly in there to get a shower. I don't really like the tub, but everyone else did their part.

I was looking through a magazine and saw an advertisement for American Standard there. The man who came out was very good and had no problem with me. The installation went well. He put it all in that day. He turned the water on as well as all the jets. Everything is working well and we all are enjoying all of it at the time being. Everything applied to what they advertised. Since we got it, I can feel the difference. I've started working out. Right now, we're going through some tests but I'm gonna get back on it and start using it every morning.

The salesman was very good. He gave us all the information we asked. He gave us a demonstration and answered all our questions. The installation went well and easy. The guy knew what he was doing. The tub is everything we thought it would be. Filling the tub up and using the accessories are nice as far as the bubbles go. We also like the shower and being able to take a shower sitting down. The only thing I’m disappointed with is the aromatherapy. I don’t smell it. Also, there should be an option to include the toilet with the tub. We could have probably reduced the price by a couple thousand dollars.

After doing some research, American Standard seemed like they had the best reviews. It was really good with the sales rep. He was very helpful and very knowledgeable. He answered all our questions. Also, the installers were really great. The only complaint I can make, and it's not a huge complaint, is that I didn't really realize how much water a walk-in tub uses when filling it up. But other than that, it works great. When I take a bath, it really helps with aches and pains.

I started going down the list of walk-in bathtub companies and American Standard was the second one I called. They were the one that appealed to me. They were more local, and I liked the price and the door that opens out. The rep I dealt with was very friendly and nice. The installation was fine except the company forgot to send along the wall covering for around the three walls of the tub and the installers had to go to a local home place and buy a substitute, which later on the company said could be removed and replaced with what I had ordered. Otherwise, they would give me something off and I took that. It looks fine. As far as the quality, it's pretty good. But I would add another grab bar that I could put above the tub on the long wall behind it for my own and my husband's safety. Overall, I'm satisfied.

I had talked to a friend who had American Standard and she recommended that. After hearing the whole thing and I had interviewed others, that seemed the best choice for me. So, that was why I went with it. Their sales rep was very interesting, very thorough and very factual. He knew well about the product. He explained everything to me. The one question that I had, we adjusted that and got it taken care of. The installation day went very well too. The installers came in and were thorough. They cleaned up and put up everything back. Everything went well. The tub's very well done and it works well. I'm enjoying it. Since installing the tub, my skin feels better and it helps my legs feel stronger.

American Standard got a good product. Their reps were nice and they showed us what was gonna be done. The installation was pretty fast. I love the product that we got. I like to get in it. I like the jets and everything it got in there. You get to sit down and get a massage. That feels good. I get leg cramps all the time. I get in there, and I have to just massage the back of my legs and it'll feel good afterwards.

American Standard has better quality, and I like the way they were gonna install the product. I could visualize that well. With the other ones, I couldn't visualize it. It just didn't come together. As far as installation, American Standard did a fantastic job. It took two days because they were very meticulous about everything they did. They were very precise. Even if they visualized it before and they gave me some sort of an inkling of what it would be like, when they finished it, it really blew me away. I was really impressed with the outcome of the installation. When the tub's filling up, I'm trying to keep myself busy by washing and massaging my feet. That's the drawback, but the rest is a plus with the jets and everything. It's so soothing and comfortable.

My dad was a home handyman, so we all know about American Standard. American Standard has a lifetime warranty too. The rep showed up on time. He came when he was supposed to. He was very informative. The installers were two gentlemen. They wore their masks like they were supposed to. Super friendly, prompt, very informative and worked faster than I thought. The product is pretty nice. We were surprised that the backsplash that goes up into the wall was a little bit nicer than what we expected. One thing that I don't like about it is some of the access panels on the floor, don't sit very flattish, roll out and stick out a little bit.

The sales rep of American Standard did fine. I had some questions and then she was able to answer them for the most part. The installer seemed very competent in what he was doing. I was so afraid of falling in the shower so since having the tub installed, it has taken away those fears.

First, they gave me the wrong Jacuzzi, and then they never mentioned whether or not I have the right water heater. The sales rep never looked at the water heater. So I've called American Standard from the American Disabilities Act and I am going to make a lawsuit.

My wife will be 90 this month, and she was having trouble getting in and out of the bathtub. I purchased an American Standard walk-in and everything went good with the sales rep. They gave me all the information I needed and they did what they said they'd do. The installers were very nice and knowledgeable. They did a fine job putting the tub in and they were all friendly guys. The walk-in helps my wife a lot. She can get in and out of it no problem and she likes the jets. She likes to be able to relax in there and it puts out a good aroma if you put that stuff in it. The lights are soothing too. They change colors all the time in it when it's running. I should have gotten this tub a long time ago. They look good installed too. It looks better than the regular bathtub.

The American Standard representatives were nice. The salesperson was informative, and the installers were friendly and good. There were a couple of instances where I called and didn't get exactly the answer I wanted, but overall it was good. We got this walk-in because it's American made. The massaging effect of it is really nice and my wife likes to stay in it for a long time.

I saw an ad about American Standard in a magazine. Then I called and someone came and talked to us. We got our tub about five years ago and I was glad to do it. The installation was great. They worked hard and they widened doors. They were very accommodating. It was done the way it was supposed to be done. I felt like our tub added to the value of our home, but especially my husband who had Parkinson's. It was something that was quite useful to him. My husband, in the last months of his life, used our American Standard tub and it was the answer for him. As I can still stand in the shower, I still am going to do that as long as I can. But I'm glad I have the step-in when I might need it. I'm satisfied that I have it.

A friend told us about American Standard, and we have an American Standard toilet in one of our bathrooms. We're really pleased with that. Then we had another friend that has another brand and said, "I wish I had gotten American Standard." So by the time we got ready to buy a tub, we had already decided on what we wanted to. The installation was great. They worked on it. I thought they might had to come back the next day and finish it up because they got started a little later in the day, but they stayed until around midnight and finished the job completely. They asked if it was okay to do that. We told them we would rather they did if that was what they could do.

I went with American Standard based on the greater quantity of space inside with the door swinging out. Also, I was general contractor for 45 years and American Standard was the old standby for us always. The sales representative was very knowledgeable. He answered all of our questions, and he was very thorough in the way he measured up for the tub to be installed. It was excellent. Two men then came for the installation and it went very well. They were also very knowledgeable of what was to be done, and they divided time and worked as a team. They arrived 1 o'clock and at 9 o'clock, we were able to use the tub if we wanted to. I like the tub. I'm old and I have leg problems. I know that it's better for me with the jets in it to help my circulation.