American Standard Walk-in Baths Reviews

The salesman from American Standard was nice, except he didn't explain everything really well to me. And the people who installed the walk-in tub were absolutely horrible. I'm an invalid and I had to have someone come and clean my house after they left it. There were also some things I would have changed on the product. We're not fat people and the sales rep thought we could do with a smaller tub. But that makes it really cramped in there and you have to sort of get in sideways a little bit. Then, when I told their guy that I didn't even know how to use the thing, he said he told my son how to do it. But he didn't tell me and I was the one that needed to know. My son had to tell me. And if we didn't know something, we had to look it up in the book.

The installation guys were very professional and they did a very neat job. I got a call yesterday telling me that the product is working properly and that I shouldn't fill the tub too high so that the water won't splash out on the floor. I wasn't too happy with that answer, but I just won't use the jets. When I would press the button for air so I could get the aromatherapy going, it's like a torrential storm going on in the tub. The water just bubbles so hard. It's so rough. Then, if I turn it off and press it again, it's even higher. I was told that that's just the way it is. That's the only thing I'm not too happy with. But other than that, I love the tub.

The American Standard (AS) Liberation Walk-in-Tub seems to be a quality product. Their installation and warranty services are quite a different matter. I paid a premium price to have AS move a closet wall around four inches to make room for the tub. They assured me that the price included all the needed work, and that the bathroom would be “paint ready” after the installation. Instead, I noted several major problems after the installation: gaps were left in the wallboard exposing the wooden studs beneath, an outside wall corner was left unfinished, there was no trim installed around the edges of the tub enclosure, and there were several code violations with the construction. These are only some of the defects.

I looked for walk-in tubs and American Standard looked to be the best for the money. Their sales rep explained everything and he left his phone number if we had any problems. He was a very personable guy and he did a good job. After the salesman came through, we set an appointment and the crew came. They were a three men crew and they did a really good job. The salesman came back just to monitor.

Door is very hard to lock and unlock. I am a very healthy senior but, to work the lock is very difficult. My guest could not unlock the door and I had to come to her aid. Please send me an answer as soon as possible. Thank-you.

A huge selling point on the walk-in tub is the lifetime warranty. After just one year of using the tub, we have a pretty substantial leak. I have begged for weeks to just simply get a returned phone call from the installer. American Standard customer service is very defensive & the installer has not called. The tub cost 20k with a lifetime warranty. So far American Standard has not hold up the warranty.

Everybody was great, and from beginning to end, the whole thing went very smoothly. I was very pleased with the time it took to get rid of the old tub and install the new one. It was just a day and the installation crew was excellent.

We got the walk-in tub so that I would have less chance of falling. The quality of the tub is good. It's doing what I wanted it to do. The thing I like most is the safety.

We were really happy with the installation of our American Standard. The installers came in and they tore up our garden tub, which was a fairly good size. My wife was saying that the one they put in will never match or fit. There would be gaps. But it came out to be quite nice. The finish on it blended right in. There are no gaps. They have spacers that they used. They also cleaned up when they were done. There was a toilet and all the pieces of the original tub that they hauled off. We had tile in that bathroom and they matched that tub, height, to the tile. It fits in very nicely. They did an excellent job. We enjoy it. It exceeded our expectations.

The American Standard representative was very knowledgeable, helpful and outstanding. The installers were timely and they did it very quickly. They did a really good job. They also left me a whole folder, which told me how to care for the tub, and things that I needed to do. I really enjoy the features. I like that it has a pullout shower. I can usually wash my hair by the time the tub is drained. Having the automatic pump-it-out is quick, too.

The guys that installed the product came in and told me what they were gonna do and approximately how long it would take, and they did it. As far as the tub, the size of it fits perfectly in my shower. I really like being able to sit down and take a shower. Then, I like soaking in the tub. Every now and then, I take a soak in the tub and just spend some time in it. The only thing is when they filled everything in, they should have put a little pitch on it where the water would drain down in the tub when I take a shower. But all I do is after taking a shower, I just have to wait around that part of the tub and make sure that water won't be sitting there.

I have a hard time getting in the shower. I filled out a form on the internet and American Standard contacted me. Their rep was very informative and friendly. The guy and his two workers who did the installation were great too. They protected the floors and they built a great cabinet. Everything was good. The tub is so relaxing and it's easy to clean.

American Standard has been around forever. We had already gotten some ideas for what we wanted. So, when their sales rep came out, we kind of already knew about what we were going to need and what we were going to spend, and it was an easy process. The sales rep was great. I would highly recommend them to anybody.

Everything is nice with the American Standard. My mother and I love it. The only thing that I suggest is that they explain to people that they might need to up the size of their hot water heater. I had a 50-gallon and due to the size of the tub, the water would be cold before you fill the tub. I ended up buying a 75-gallon. Also, the water runs out faster than I figured it would, faster than a regular tub, especially with that power pump. The jets are great, though. You don't have to put much liquid soap in there to make a bubble bath.

When I was young, I worked with my dad doing a lot of plumbing work and I knew that American Standard had been a name that we had dealt in since I was a child. It was a well-known, well-established name. I did a web search for walk-in bathtubs and I found American Standard Walk-in Tubs. I found the website, and I filled out the information. I immediately got a call and set up an appointment for somebody to come by and take measurements and give us an estimate.

This should be MINUS a million star review. This company has done NOTHING they promised and just keep postponing and postponing. I will hopefully get some response when they see this review. This install was for my 92 year old parents which they needed for medical reasons. Company just doesn't care.

The reps of American Standard were really professional. I signed up immediately the day that the rep came and he said because I signed up, he was giving me a bidet for free. He did and I like that. But there's one thing that's been wrong with the whole deal. I don't know who they financed me through because they've never sent me a bill. I've called them and I got a rude girl. But I reported her. She said, “I wouldn’t know.” I said, “I can't remember.” I've not been able to find out who it is.

The sales rep they sent out told me everything about it and didn't leave anything out that I could tell. Then, on the installation day, the gentleman came out here and got right to work. He cleaned up and did a good job. My wife has one complaint, though. There is a mirror on our wall and they made the tub fit to the outside of the mirror. But other than that, I enjoy the tub. It has helped with my legs and the air jets are like a massage.

The installation was fantastic. They did it in one day and they did a great job. Also, they cleaned up after themselves. We enjoy the tub. We wanted a walk-in tub where the water would not cool off once we turned on the jets and that's holding true. Especially we're very happy with a door that opens to the outside instead of some of the old ones where they open to the inside. We think this is a much better way to do it.

For the aromatherapy, they told me to put one of those packages all in one time, not loosen it up, not torn in pieces. Because if you want to change the different therapies that they have, it’s five packages and you won’t be able to get it out. You do one package at a time, and if you don’t like it, you take the other one. When I put it in the bathtub, I open it up supposedly, and that was it. Then, you’re supposed to smell it. But I don’t smell anything. I wanted to call to find out if I was doing something wrong, but the rep hung up.

We're excited about our American Standard tub. But I had some minor problems. When the installation was done, they did not have the material to finish the job completely. The guy that put it in did a good job. We had a window kit that they didn't have at the time of installation. He fixed it so it wouldn't leak. He said that he ordered the window kit immediately there on site. He said it should be in before too long. He would be back here to install it. Wherever it went from that point on, it became a problem. American Standard themselves failed the order that he submitted. They kept telling me that the order had been shipped, but it never got here. I had to call them five times and I had to go back to the representative that sold us the product to get that window kit delivered.

I was getting very frustrated with the amount of time it was taking from the time I ordered and paid a deposit to the time that they were available to do the installation. It was at least three months. But with the pandemic and the shortage of qualified people to do the installation, I just had to get in line with everybody else. I understood what was causing the delay. Once they came, they got right down to business and they were very helpful, courteous, and technically proficient.

My water tank will not fill my tub up with hot water. It just fills it up to my knee. I want it full so I can use my jets. My hot water tank isn't big enough yet so I'm gonna have to get something bigger. Also, the thing that irritates me is when I get up, I put my left arm up, and it hits those three buttons there. I wish those buttons were somewhere else. The guy also told me that the seat was heated. But it's not. When I get in and sit down, that cold seat makes my teeth rattle. Other than that, I like my American Standard tub. The installers were also really good and nice. I would recommend them all for a raise.

We got the walk-in tub. The installation was wonderful. Everything looks nice and is working. We just had a little problem that they have to come and service. But everything else is fine. It's for my mother and it helps her out a lot.

The installation was fine, except the installers damaged my basement floor. Whatever they filled on it ate right through a couple of tiles and they didn't tell me. American Standard and I already talked about it, and I've got the replacement tiles. Still, I like the tub. I can fill it to my knees, but I haven't had the whole experience. I'm waiting for a contractor to come and tile around it. I didn't get that surround thing that they offered. They gave me a bar that I can hook up my shower head on to make it a shower, but I haven't hooked that up yet. The sales rep also told me that my 40-gallon water heater would be enough to fill the tub, but it doesn't. So now I have to go out and buy a larger hot water heater. Overall, I wish American Standard would have been a little forthcoming about things. Another thing is, they could have had a larger door, but that wasn't offered and it's a squeeze to get into it.

The sales rep of American Standard was very friendly and nice. The installation went very well. I like the tub, but I'm still figuring it out. I didn't realize that in order to have the shower that it had to be part of the installation. The other thing is, I didn't really understand how deep you can fill the tub. Otherwise, it's been good.

The sales rep was very good as well as professional, and we were happy with the installers that came out. We’re also happy with the quality of the tub. We have a shower seat, grab bars, and corner shelves. However, if water hits that moving door, it just goes underneath the door and right out onto the floor. We called American Standard and they came out, but it didn't fix the problem. We still have a leaking problem under the door that slides, and we found that the floor of the shower is extremely slippery. Another thing that is a bit of a problem is the handheld shower handle is very slippery as well.

We're getting older and our bones are starting to creak, so we decided we wanted something to loosen us up. We found American Standard online. We also went to Kohler, and it looked like a much better deal than Kohler, so we opted for the American Standard tub. The sales rep did a great job, and the guy that installed the tub was the most meticulous guy I've ever seen. I told somebody who called, “I don't know what he was making, but he should get a raise.” He did an excellent job with installation, and it’s a great walk-in tub.

The installation wasn't a problem but we had a shutoff valve failure. They said the issue was our original valves. I thought that if we were buying a $20,000 tub, they would change our valve but they won't. Now, we have a problem with the jets that are not working. We don't use the walk-in very often because we're afraid the floor is gonna fall out from under us. Supposedly, American Standard has a warranty for the life of it but I'm really disappointed because they do everything they can to get out of stuff. Also, the guy who sold it to us, told us that our hot water heater would handle it. But it didn't so we had to buy another one at our own expense. We're disgusted with the whole thing overall. We paid $20,000 for this setup and everything has gone wrong. I would never recommend them to anybody because they suck.

The rep was very nice and the workers were great. I enjoy my tub. It just takes a lot of water to fill it up.

I absolutely love the walk-in tub. The only thing that I have a problem with is the drain because it keeps unscrewing and falling off, and I don't know what to do about that drain plug. I'm gonna call American Standard about it. They were great with me, and I know that they'll be good about it. I thought I did something wrong. As soon as the jets go, the drain falls off. Other than that, they did a fantastic job and I'm very happy with it. I've been recommending it. Also, I was told that if I could get someone else to buy American Standard that it would take $1,000 off my bill.

The sales rep was very good as well as informative, and working with American Standard was a pleasant experience. As a matter of fact, the guys were so thorough putting down tarps and cleaning that when they left the house, my house was cleaner than before they came. I would tell people to get one. It would be for my benefit also, because I’ll get $1000 referral fee.

The installation was very good. The techs came on time. The jacuzzi makes me tired. Also, the coloring of the water is nice. It relaxes me.

They were efficient, very polite and professional. The installation went very well. They were right in, right out. Cleaned up very well, too. I love the tub. It’s great. The number of nozzles and the positioning of the nozzle were very good. Both air and jets. I enjoy it and it's very therapeutic.

The guys who did the work were knowledgeable and they did a good job. The only complaint I have is this complaint that I didn't know about. I had to turn my hot water heater all the way to the top in order to get the tubs out, a 50-gallon water heater. The person that was selling the tub told me that I might need one, so it's not like I didn't know. But other than that, everything went fine. The product seems good, so I'm happy.

The sales rep was very pushy, and I did not like that. I don't like being pressured. This is a big investment for my husband and I would have preferred to have waited one day so that we would have had a chance to discuss it. But the installers were very good. They came two days. They were late both times on what they had said they would be here but they were very nice and respectful. I'm enjoying my American Standard tub very much. I like the jets also. There's a little difference in my feet and legs and the circulation. They're not swelling like they were.

I love the shower. It's beautiful. But the doors don't touch the wall on each side and I don't think they're hung right. The techs tried to adjust them and one of the doors started squeaking really badly when I pull it shut or push it open. They couldn't figure that out so the rep was gonna check if somebody could come. They need to fix that.

The installers were very efficient. They cleaned up as well as I expect a man to clean up. We're happy with the tub that we have. However, I don't have enough hot water to fill it up so that I can get up. I have to fill it, wait for a little while for the water to warm up again then refill it. We thought a 50-gallon water tank would be big enough, but evidently, it's not. But I've been managing, and I enjoy it.

When the American Standard rep run the bill up, she forgot to charge us for sales tax. She called back and told us, and we said, “That’s no problem. Add it on. We’ll take care of it.” The guy that installed it was super. He knew exactly what he was doing. The only thing that concerned me was they advertised they can do this in one day but they didn't. They did it in two days. But we're very satisfied. My wife uses it and she likes it. It's the greatest thing for her.

The salesperson with American Standard was extremely nice, helpful, and knowledgeable so we canceled the other appointment and went with them. He had an answer to all our questions and we were very pleased with him. The installers showed up on time and told us who they were. There weren't any hiccups and everything was done professionally in one day. The tub looks perfect. The doors were heavy enough for sliding doors. The bar and the seat were installed where we wanted them. The drain area where you can't see the drain but it sort of drains out is nice.

I like the completeness of the salesperson of American Standard, friendliness, and no opposition to all of my questions. I also appreciated the construction worker, Rick, who really made me feel part of the decision-making as far as height and placement of things. He was thorough and I enjoyed having him here. My husband really appreciates the comfort of the seat and the ability to get into an area where he can get bathed. He's very pleased with it.

The sales rep was a good guy. He made one mistake in measuring my bedroom door and bathroom door but that was the only problem. I'm having my house repainted anyway, so it wasn't a big deal. The installer did a superb job. He widened the door by 4 inches then re-drywalled it. Somebody that wasn't planning on repainting their site might have been a little bit upset about that.

The American Standard gentleman came in and presented all the information and availability of different things, and walked me through how the whole walk-in tub would work. He showed me how much it would be and set it up to be installed. The gentlemen that came to install it were very nice and professional. They looked at several different things. There were some adjustments that had to be made, but they made them very easily. First off, they had me try it before they even brought it into the house to make sure it was a comfort to me. Then, they went to do the installation. We had one little thing that they had to do, that they had to get a part for. They came back after that and installed it.

The first reason I went with American Standard was that they included the doors with the whole package of what they've presented and what they were going to do for me. They weren’t separate. Secondly, American Standard has two factories in Texas. They make their own products and they can get the job done sooner than other companies can, which was five weeks on my part. They were going to have it done in four weeks, but it turned out to be five. I don’t know why. Still, five weeks is good. Thirdly, they gave me a $500 discount to pay cash and that did it for me. I was very pleased with the guy, even without the number of how much it was going to cost me. He has been around a long time, a couple of years with the company and I was impressed with his knowledge.

The tub is wonderful. I love it. The price is up there, but when people come in and look at it, they say, “Wow, you got a Cadillac.” That's the way I feel and that's why I went with the tub that I did. I'm 86 and the fact that I can just step, sit down and turn everything on is good. I am getting ready for hip surgery, so I liked it for the jets on my legs and my feet. It's a wonderful concept. It also has the shower on it if anyone wants to shower. However, I'm in a gated community and I'm having problems because they put the wiring for the tub up on the roof. The HOA here does not allow that and I'm gonna have to rewire.

The rep was into it and he knew what he was selling. Also, he was patient. The installation went great. I like that I walk-in the tub and then I can still get up after I sit down.

I liked American Standard's ratings. The salesman was good, and the man who put the product in was great. As a matter of fact, the installer gave me his number if I had any difficulties. I love the tub. I have a bad back and the whirlpool is great.

The rep was awesome and the installation was great. Everything went smoothly and I was very pleased with them. But the handle of the tub came off today. We need to have that fixed.

The installation team of American Standard was very good. Went over the top to ask my mother about things and did a great job cleaning up afterward. The quality of the walk-in tub is good.

I like my experience with American Standard. I have problems standing for very long. Before, it was hard to get into the shower. Now, I can just use this whenever I wanted and feel safe and secure. I also use the spa to relax all of these muscles that I’m having problems with. It helps with all that pain. The quality is very good. I like the features. The only thing is it’s hard to get your body down in there, get your shoulders with the spa part of it. I wish it sits either higher or deeper, and that foot part would be a little bit longer.

American Standard's sales rep was wonderful. He was very knowledgeable, warm, and friendly, and worked with us. He really couldn't have been better. I give him a solid 10 all the way. The installers did a great job. As far as the product, I love the options, the different levels of the pulsing and the larger jets. The colors are nice. Being able to add the scents adds that extra dimension. I also like the way it cleans out and blows out all the hoses and all the vents so that there's no standing water anywhere. Also, I like the really fast drain. You're not sitting in that tub a long time. You're really out fast. The product is worth it.

The quality of the tub is fine. I like that I can step in and sit down in it. But I wish I had a book that tells me more about it. They didn't leave me one. Other than that, this is better than step-in tub.

The rep was very polite and kind. The person who put the tub in was very professional and thorough and cleaned up everything. We were very satisfied with the installation. The tub is very relaxing. It has automatic cleaning for the jets and cleaning it is easy. I highly recommend them. They have a great quality product.

I liked that American Standard's door opened outward, and they had a bigger spot, like an entranceway to get into it. If I end up in a wheelchair, that will make transferring into it easier. The rep that came out was great. He gave us a quote and I really liked that all the costs were included, so there weren't any surprises that came up later. He explained how the process would work and he had samples of faucets so you could kind of see the quality you were getting.

I had a good experience with the rep. The techs did quality work. The only thing is they did not caulk around the outside of the bathtub. I’m gonna have to do that. Other than that, the tub is great. My mom loves it.

The tub is great. But the guys who installed the tub were hesitant to even take a bottle of water. They eventually took a Coke but if that's the policy, it should be relaxed. Other than that, the rep was wonderful. While the American Standard was expensive, it's well worth it. The warranty amounts to 15 years that they can come out and fix anything.

The tub is more convenient than a regular tub for my wife and the warranty covered the necessary things that we needed. They did a good job on the installation and everything was working. The only trouble I had was the hot water heater that we had was insufficient for it to fill it and have enough leftover for a rinse. I had to get a new hot water heater.

Our sales experience with American Standard was good. The installation went well, but we had a problem. When I went to use the new shower, I couldn’t get hot water. That happened on a Saturday, so I had to wait till Monday. When I called them Monday, they said, “We’ll get to you. We are awfully busy.” Three weeks passed. I had to fix it myself. I like the tub. It’s soothing and relaxing. But it’s disappointing if that's the way they're going to handle service. It would be hard to recommend them for the service.

I've used American Standard products before and have been happy with them. When I was looking for a walk-in shower, I saw the ad and called. The rep that came out was very helpful and knowledgeable. The installers showed up on time and ready to work. They explained what they were doing, what was going on, and what the process was. They showed me the parts of the tub because I hadn't seen a tub like that. They answered any questions I had. The quality of the work was top notch. We have a lot of contractors in my little town and even though they’re quality, it wouldn't have worked out that way if we had gotten somebody from there.

The gentleman who went over the information with me was very thorough. He had samples for me to look at and he presented the product very well. The installation went pretty well but there were a couple of things that I was hoping for, like cleaning up the glue. Other than that, the guy got it done in a day. I like all the features, the color lights and the jet bubbles.

I totally am in love with my American Standard. This thing is so wonderful. The salesman was so knowledgeable. He had another appointment, so he couldn't keep me going too long. But he was very patient and explained every question I could think of. The installers also knew what they were doing and they got it done. It took them a couple of days. But I had a cast iron tub in there. They cleaned up all their mess. If anybody's thinking about getting one, get American Standard. You will not be sorry.

It went very smoothly with the reps. After I spoke with the rep by phone, they set up a time for a rep to come out and talk with us about the tub, which was very timely. The young lady that came out and spoke with us was very knowledgeable. She did a tremendous job giving us the information on all the different attributes of the tub and what it does and all aspects from the very beginning to the very end. The tub is wonderful. My husband has Parkinson's, so he has a lot of stiffness. I have rheumatoid arthritis and fibromyalgia, so I also have a lot of stiffness and aches and pains too. The tub helps. It's just a good product and we enjoy it.

I was told that the only time American Standard could give me the special was right then. I didn’t like that but the reps from American Standard did good and efficient work with good quality. I like the showerhead. It looks nice.

The installation of my American Standard was good. I was well pleased with all the work. It's so convenient to get in and out of it and be relaxed. I really enjoyed it and I’m trying to get my sister to get one. I also like that it's American-made.

Everything that was promised was done. The installation crew was excellent. They worked hard and got everything cleaned up.

I like that American Standard is made here in Texas and supported here in Texas. Jeffrey, the sales rep was very good. He was very thorough, knew his product well and explained everything about the product. I did all the site prep beforehand, made sure to place any subflooring that was needed, stubbed in the plumbing and had that ready to hook up for them. They came in. They had to cut a larger hole in my floor. They gave me a few minutes to go ahead and seal that up to rodent-proof it before they made their final installation. Other than that, it was good. I was happy with the completed product.

I had a very good experience with the rep and the installers. The woman who facilitated the whole thing was excellent. The tub is okay but it's small and it takes getting used to with the shower. The shower is attached but it’s only able to go in one direction, not around, which makes it more difficult to get it exactly the way that we would like it. Other than that, soaking is very good and the tub drains very quickly which is a very good thing.

Everything was positive with American Standard. The installation was perfect. But I have used the tub once to its maximum filling and I ran out of hot water. I'm at the position where I have to probably get a new water heater because it doesn't fill it adequately. I also don't care for the way the shower is set up. I would like something a little more stable in a showerhead. Another thing is the floor of the bathtub is slick. It doesn't have a grip on it and I found myself slipping a few times. I need to install some strips. That's also the case with the shower wand. It was hard to hold in my hand so I put a strip on there to hold on to it better.

The rep was very knowledgeable and answered all the questions. It was like having a family member come in and talk to you. The installation team was awesome. They were quiet and clean up was wonderful. Everything seemed to just drop in place. I love the tub. The only thing is that we can never smell the beads that you use for aroma.

The American Standard sales rep was courteous, kind and knew what they were talking about. The installers were also good. They knew what they were doing. They did a clean job. I also like the price and they have a good warranty. But the bumper on the door doesn’t connect like it should and the air jet does not come out warm and cold. No matter how long they had been on, they were cold.

There were more features I appreciated on the American Standard tub over the others. I liked the sales rep. He was friendly. He was able to adjust his sales pitch to the fact that my wife and I are in our 40s, and he's used to sell into the geriatric crowd. The experience with the installation team was almost unnoticeably smooth. However, we haven’t been able to fully utilize the tub. One component broke shortly after it was installed. We’ve been meaning to fix it. I tried reaching out but they don't know who I am anymore.

The American Standard agent was very good. He gave us all the details on how to operate it and how it's going to be working. The installers came at 9 o'clock and they took the old tub out. They started working one thing after another and they were through about 1 o'clock. The quality of work was excellent. The jets are super. I could take a shower or bath in it. It's got a lot of advantages for me. It changes the color of the water and then gives us a fragrance.

I'm very pleased with the tub, and the installation went well. The guy had two young men with him, and they helped him out. They cleaned up after themselves and were a pleasure to have a round. The quality of the tub is outstanding. One of the things that sold me on the tub was it kept the water warm. If I should ever be in a need for any kind of product like this in the future, I would definitely give them a call.

They came out with a bigger tub than I ordered. They said I could keep it if I wanted but they had to move my wall a little bit. However, I didn't realize that the water heater wasn't gonna hold the bigger tub. Also, the water doesn't come up to the jets before the cold water comes back on. But I'm glad I got the tub. I'm physically not able to stand for any amount of time for a shower.

We purchased a Liberator/American Standard walk-in tub Feb. 3, 2022 for our condo in Center City Philadelphia that was undergoing a complete gut renovation. It was delivered to the job site around 3 weeks later. We were not thrilled with the faucets and wanted something more modern to match the new renovation of our bathroom. Many, many calls later all the way up the chain of command we learned that our brand new tub which had 5 holes in the deck (Spout, Hand-held Shower Wand, Hot, Cold, Diverter) was no longer being made because there were issues with the diverter. No one told us that we were purchasing a tub that was being discontinued!

I am writing this email for two reasons. Number one I am absolutely furious at the service that I've received. I have now spent 3 1/2 hours on the phone leaving messages, being transferred, leaving more messages, being transferred back. I was actually on the phone with one lady who yelled at me because I didn't have the model or serial number and then when I asked her name she hung up on me.

I previously gave a 5 star rating on a review but that was before the door started to leak after less than 2 months. Have not been able to use the tub for almost 3 weeks. Have made 3 phone calls but still no one has contacted me about coming to fix it. This was a huge purchase for us and now it is just sitting there unable to be used. Not acceptable in my book. Checking to see what my next step will be.

I called American Standard about the tub and a gentleman came out. We discussed and everything went great. They did a hell of a good job. They have good craftsmanship and the guys were friendly and helpful. I couldn't be more pleased. I'd like to use them again if I need to.

The rep from American Standard was reasonable, explained everything in detail and told me how much it would cost. And I agreed. On the installation day, the guys came in and checked the area and made sure it was wide enough and tall enough to bring the tub in. Then, they measured the tub I already had, and cut it up and took that out piece by piece. I was amazed because it didn't take them no time to cut it up. They ran the electricity and the pipes that day and the next day, they came and installed the walk-in bath. The work that they did was the best quality. They explained in detail what they had to do and I was amazed they did it in two days. I expected them to be there all week. The only thing is, when the guys came to put the tub in, they gave me a toilet. It is an extra when you buy the tub but I didn’t need a toilet and they said it wasn’t necessary. If I didn’t want it, they were gonna take it off but they never did.

The installation went real smoothly. The installers were quite good. I was in the other room and they didn't bother me. I love my tub. I'm handicapped and it's the only way I could get into a tub. For somebody that needs a walk-in tub, it's excellent.

They always answered all of our questions and the installation went fine. The techs did a good job and it was done quickly. A couple of the jets weren't working at first but they came back and took care of that. Other than that, it's easy to get in and out of and the jets are very therapeutic. We like that part of it. However, the new tub is not really working out as well as we thought. I'm waiting for them to come for a repair because the door is leaking already. It was working up until a week or so ago. So then the installer stayed away from us and we have to wait till they can get here to repair it, which is not a good thing.

The mechanics are good. They did everything right. I love my new tub. I like everything about it.

When the salesman came down, went through his sales presentation and showed me how everything was made and the quality of the product, I was sold to go with American Standard. He went downstairs and checked our electric to make sure that we had the proper connections. He also checked our hot water heater. He said sometimes, if you don't have the right water heater, you're not going to get the heat from the jets. He showed me how they probably were going to do it and how they were going to put the decking. When he did it, it gave us some places around both sides of the tub to put some washcloths and also towels down when we use it.

The American Standard sales rep knew exactly what he was talking about. When I asked him a question, he had no hesitation and had an answer. He detailed his answer with facts. Their installation crew was second to none. They saved me over $400 by being able to put my doorway back the way it came apart instead of having to put a new door in there. They did a fantastic job. When they broke a towel rack, the crew came around and replaced it, and would never even know it was missing. The towel bar also didn't come as it should have and they intervened in that and got it right away within 48 hours.

I felt a little pressure to go ahead and make a decision faster than I wanted to. But I went ahead and made the decision anyway because I like the product. The salesperson was fine. But I was especially impressed with the installers who came. It took a while, as most things do these days to get the installation done. But it was within the timeframe that I understood going into it. I liked the water jets and the air jets and the fact that I can use a set for my legs or the whole tub with the water jets, and the placement of the jets. Also, I liked the fast drainage a lot. There's no way to get around the length of time it takes to fill the tub. That depends on the water pressure. And even with a strong water pressure, it would take a while because the tub takes a lot of water. And I can only fill it up once I'm in it.

The sales rep was very nice and pleasant. He was able to answer any of the questions I had, which was the most important thing. During installation, the guys showed up on time, which was good. They put a paint cloth down every place from the front door off the stairs into the bathroom, and they were neat and clean. When they were done, it looked as good, if not better than it did before they got here. I like the glass doors. They're very nice and roomy, and the product works well. I also like the glass bars on the walk-in tub. They’re the right place. It's easier to get in and out of the walk-in tub than when we had the tub there, which you had to step in. But on this, you can almost walk right into it, which is nice.

I enjoyed all the features of the American Standard walk-in tub but I was selling the house and I had to move into the care center, so I can’t use it anymore. I miss it. It was an enjoyable time to be in the tub.

The installers were very quick and did a beautiful job. I only have one complaint, and that is nobody said anything to me about the possibility of getting a larger tub. I wish they had because I would have gotten a larger one. I looked after the fact. And it said that there was one that was 5 or 6 inches longer. That would have made it a lot easier for me because I slouch down in the water. I’m too big a person to be able to do that without my knees hitting the wall. So, that limits me to how far down in the water I can get. So, that would have been preferable. But at least I'm able to get into a tub.

Our tub is perfect. We have some pre-installation paperwork that they were supposed to leave behind. And this has been since January. The inspector inquired, and we haven’t received it. We have a telephone number for American Standard, but I'm not getting anywhere. I get an answering machine, and they don't answer back. That's poor service.

A representative from American Standard came out on November 2nd. I decided to get the tub, and he signed up the papers. But I didn't get the tub until about a month ago. They lost the paperwork which was ridiculous. The installation went very well though and I like the tub a lot. The only thing that I have a complaint about is I need to get some kind of shower curtain. When I have all my jets on, water goes everywhere. I have to get a regular size and cut it and try to make it work because they don't come in half sizes.

The installation was nice, fast and clean. The crew was very polite. I like the features of American Standard and I really enjoy it. However, there isn't a place right on the wall where you can put your soap. Also, for some reason, we don't know what my nephew did, but the air jets are not coming on. I called at the beginning of the week, and I'm still waiting on customer service. There's also one thing that I'm disenchanted with. We have 50-gallon tank and they told me it would be okay. But that's wrong. We got almost halfway and the hot water ran out. So you got to sit there for 30, 45 minutes until the water heats up again. Now I'm in the process of waiting to see if I could get a tankless hot water tank so we can have enough water to take a bath.

American Standard's rep went through everything. He gave us the information and showed us all his equipment. I sat in the living room and the installers were done an hour and a half before I even figured they would. They even had to take a couple of door jams apart to get the unit into the bathroom. They said this is not the first time, because sometimes, some 3-foot doors are not actually 3-foot. They said they may have to take out a couple of doorframes, and I told them do whatever they needed to do. But it looked like they never touched them. I'm impressed with it. It was smooth and flawless. I like that I don't have to fill the tub all the way up. And I can use the jets.

American Standard Installed the tub in one day. I'm satisfied and I like the tub. It's convenient.

The installation went beautifully. The techs were wonderful. They were in and out and told us where everything was. They showed me all kinds of stuff. So far, so good.

The sales rep that came out was very friendly, but I ultimately had an issue with him because he made a wrong measurement. American Standard had to take back the tub they originally brought out and bring me one that was smaller. However, the wait time was pretty good because the first time that the gentleman came out and we did the talk and agreed on the price and the setup, it was in the end of September. He said, “Your installation date will be November the 4th.” When the installation team called me, I realized that it was going to be January the 24th. I expressed my dissatisfaction with that, but there wasn’t anything I could do with it.

I had never dealt with anybody as professional as the people. The salesman that come out here was very understanding, listened to exactly what we needed, why we needed it, what we wanted, and helped us get exactly what we wanted. And the crew that installed everything was very polite and informative. If I was to have any more work done, I'd want them to do it.

The salesman came here and I was very pleased with him. We got 100% warranty on the tub for life. The installers were very thorough. It took them all day, but they did a very good job. We’re very pleased with them. The tub works easy and it feels good. But they could make it a little longer for more foot room.

The people that installed the tub did a great job. We had to have an electrician come back out because of a breaker was thrown or burned out. But it wasn't his fault. I guess when they messed with the panel, one of the breakers failed. So we hired an electrician to come back and change the breaker out. That's the only thing we've had since we put the tub in. It does a good job. We like it.

I thought it would be such a nice shower and just sit in the tub. I probably shouldn't have spent that kind of money, but I needed something that wouldn't leak, and I needed something that would last. We first tried the bubbles, but the hot water just quit and it turned cold. I don't know what I'm gonna do about that. But I like the shower and everything else about it.

The installation of our American Standard tub was first-rate. The tub's quality is excellent. I like that I can soak my left leg, which is getting gimpy. It really helps to have the heat on it. I love it. The only thing is they did not warn me that a 50-gallon hot water heater wouldn't fill the damn tub. I had to put in an 80-gallon, and that cost almost three grand. The salesman could have been open about it.

I really love the tub and to say the least the only thing I don't like is the brochure says the air is heated but it isn't, otherwise great massage tub. The issue I've been having for over 5 months is that the subcontracted installer needed to do the electrical 3 times and on the 3rd time didn't call the permit in and I've been calling them and American Standard to take care of this and it's still open! The job started last July and now it's Mid March! If not for this I would leave a better review but being I can't get this resolved I worry on how they will be able to handle and possible warranty issues in the future as well! Great Massage Tub terrible service.

I'm worried about slipping on a regular tub. American Standard is safe to use as far as I'm concerned. Customer service has been really good. The installation process took about eight hours. It's a pretty straightforward job. Having my new tub is really different than using a regular tub. I didn't use to sit down and shower. Also, you got to be careful when you’re putting water in there. You need to make sure you get in there before it gets over the door part. Other than that, you seem to be able to get in and out of there faster.

We are very much enjoying our American Standard tub. We like the ability to sit and walk in. We like the aromatherapy and the jets. American Standard provides good quality. Their rep was very good and informative. The installers were fantastic. I'm so pleased. Their cleanup was excellent. They had to move my door. They had to put in a new circuit. Everything they did was really good. They were very professional, and then the explanation was very thorough. It was overall a good experience. I would recommend the company.

American Standard seemed to have the best product for what I needed. The installation was done well. It was a young lady that put it in and her brother. She did most of the work on the tub, and he did the electrical work. But they were impressive. They also did a good job at demonstrating it. I like the air things and the way it bubbles on the parts of the body that need it like wrist, elbows, and the legs.

With American Standard, I'm satisfied with everything. Their installation team was awesome. They showed up a little bit before 8:00 like they said they would on the date that they said they would. I made a request about the wraparound which they accommodated. They worked in a timely and professional manner and got the tub in. It looks good. They were done by 2 o'clock in the afternoon. American Standard is a little more expensive than other walk-in tubs but from my experience with what my mother has gone through and things that I've seen and heard, sometimes you get what you pay for, and sometimes you got to pay a little extra to get the quality that you desire with the warranties that you desire. One of the things I like about American Standard was everything they told me is exactly the way it was and is.

We got a tub and shower and the guys who installed it were professional and very courteous. One part of it was leaking and they had no problem coming back out the day after I called them. They fixed the leak and we haven’t had any problems since. Also, the salesperson was very nice. When the guys came for the installation, they forgot the shower curtain rod and he brought that back himself. I was pleased with the whole process of it and my wife and I both are both very pleased with the tub and shower. It looks like it belongs in a luxury house.

American Standard's salesman was good. He showed me the walk-in tub. The installers did a good job. It took two days and that was what they said it would take. I don't like the tub, though. It's a good piece of equipment. I don't have any problem with that, and everything works. I have just never been in a walk-in tub before and take a bath sitting. I like the bathtub better. Also, you gotta be in it to run the water. They've got it fixed to where when you turn it on and pump the water out quickly, but it takes a little while to fill it up. I've barely got enough hot water to fill it. I had to have the heat raised on my hot water heater to where I could get it filled up to where it's supposed to be. Other than that, everything works like they said it would. Try one out.

After looking at another salesman's stuff, and what we saw with American Standard, it seemed like the better product. The rep spent time showing us everything and answering questions, and didn't make us feel rushed. She was nice. Also, she said all the things, that if they go wrong, they are covered. I liked being able to get in and out of the tub, and it's relaxing.

The sales rep was excellent and he answered all my questions. The techs who installed were very professional and friendly. If I asked a question why they were doing something, they told us. It was a nice experience. The tub fits our bathroom very well. The problem we had with the tub is that our hot water tank wasn't big enough. We ended up having to pay $1,500 for a new one. Whenever the sales rep comes out, that's something that needs to be checked. Other than that, I like relaxing in the tub and my husband likes the shower. I'm very happy with the tub and I especially like that it drains so fast. Because when I've had a nice hot bath, and then all of a sudden, the water leaves, and I'm kind of cold. So, I just wrap my towel around me as it's draining and I'm fine.

American Standard did a very good job. I called three places, and American Standard was the first one to come. Everything the gentleman said made sense and looked like they would be the best option. So, we said, “Fine, let's do it.” He was very good. He had all the answers and not high pressure. The installation went better than we expected, getting our old tub out and the new one in in one day. We're happy with it. The fact that this tub's door opens out makes a lot of sense. And that works much better than if it would have opened in.

The installation went great. The techs did a fantastic job. The tub is very high-quality, and it's a great price for what you get. It's a lot easier for my mother-in-law to get in and out.

The installation people were superb. They were pleasant and informative. I wish they were around to do other things. The only question I have about my American Standard tub is a little bizarre. When the train goes by heavily loaded, if we were upstairs in our antique house, we can feel the house shake. There is always that little vibration that happens over and over. The little handle on the drain controller will come out if I don't tighten it every four days. The first time it fell off, I pulled the plate out and looked at what had to go back, put it back and screwed it back in. But I'm not sure if that happened correctly because I now find the drain won't stay open to drain unless I hold it open.

American Standard's rep explained everything, and he was very thorough and answered questions. The guys that installed the tub did a good job. They were very thorough. They cleaned everything up. My wife has used the tub. She enjoyed it.

The guy came out and talked to me about the tub. He was a spectacular salesman. I used to do sales myself, and he did a superior job. I signed up, johnny-on-the-spot. It was more than I could afford, but I like it. The installers told me what they were doing, they put stuff down on the floor to protect the floors, and they were very good. They cleaned up after themselves and then they told me about the tub and how it works. I was real pleased with the installers. I like the tub. It's convenient. I used to fall in the tub a lot, so not falling is a big plus for me.

The quality is exactly what I wanted. Everything's been great.

I liked American Standard's price point. The product has good quality, quality installation, and still has a good warranty. The installers did a nice job quickly and efficiently. They're courteous fellows. I really like the clean, wide appearance and nice-looking shower. The product made the bathroom feel more open, even though it's a little bit smaller than what was in before. I've been happy with the solid overall experience from the initial estimate through the installation.

I liked what the American Standard tub had to offer such as the jets, the whirlpool, and everything that was featured on this particular walk-in tub. I had back surgery a few years back, so that was part of the decision-making in trying to alleviate some of the lower back pain and just kind of stress relief.

The tub seems to be built pretty solid. It works real good. It was 5,000 less than another price offered. But when the tub was installed, the drain was off center a little bit, and it posed a small leak, which they had to come back out and repair. They'd done that, so that's good. Everything's working fine.

We're completely happy with American Standard. The installation went really well. My wife really loves our tub. It's had a positive impact. She enjoys getting in and lounging in it.

We like everything about the tub. We're in our 80s, and we don't have to be afraid to get in and out the tub. Everything about it is wonderful. We are enjoying it. The installers that came out were wonderful. They were so informative. We had a hole in a certain place, and the installer said if they put the tub there, they had something to hold it up and that it would make it off balance. So instead of putting it one way, they had to back it up another way. I couldn't have asked for two better guys. They did it really well and fast.

I liked American Standard's price. Their sales rep was very good, but we thought we were going to get a bathtub with heated jets, and the jets aren't heated but that's our only disappointment. Everything else is great. People have been very good, too.

The salesperson was knowledgeable and very nice. I bought the tub in September and it was installed on January the 21st. The installers got there at 8:30, and they left a little before 5:00, and they did not take a lunch. They did a great job. I like the whole tub. I love the massaging bubbles and it's my favorite part. I have rheumatoid arthritis and the tub makes me feel better. I did have an issue with the tub. While being in the tub, the handle to the drain fell off. I was able to get it out and figure out how it went back on there and screw it back in. But it was just a matter of vibration from the bubbles. Over time, it vibrated loose because apparently, it just screws in. So American Standard should advise customers to make sure that's good and tight before they get in the tub because it might be difficult for an elderly person to reach it when the handle falls to the bottom of the tub.

When I signed the papers, I had nightmares about the tub because I never spent this much money in my entire life on anything, except for the car and the house. It’s only a tub. But I wouldn't take anything for that tub. I enjoy sitting in that tub. I have a grand baby and he loves to get in that tub with me. He’s about three and he loves to get his dinosaurs in there and sit in the bottom. I let the water get up enough to where it's over the air jets and turn the air jets on. He knows how to work the lights and see all the different color lights. So I have enjoyed it. I have told everybody I come in contact with it knows me about my tub.

Everything is excellent on my American Standard tub. The fellows that they sent to install it was wonderful, very courteous and nice and explained everything to me. The tub is beautiful.

Sean, the salesman, was great. He brought parts in and it was nice to see. He made a good sale. It was very detailed, involved and he wasn't in a hurry to get in here and get out. The guys who installed the walk-in were a couple of young guys and they knew what they were doing. They had a few problems but they worked them out. I ordered them pizza so they'd have to take a lunch break. Because otherwise, they wouldn't have. I love the quality. As for strength, air jets and water jets combined, it's a good product. Everything that American Standard said was truthful and their warranty is top of the line compared to everything else. It’s across the board and lifetime.

Every time I called for something, the rep always called me back. The techs got the installation done and it looks good. It was a long time coming because of the wait for the parts. But it's a lot nicer than what I thought it was gonna be. The new tub is gorgeous and it's of good quality. It's easy to get in and out of it.

I've known American Standard for a while. They have good products back in the years and they're still good products. We've had a great experience. The reps are always open and aboveboard. Something got short circuited somewhere the first time and the reps didn't make it, but they came and got the tub in. They were having problems getting the shower so it took about seven months. I never paid a penny, except for down payment until the rep finished everything. The workers and everything were as nice as they could be. They try not to inconvenience you. They stayed almost till 11 o'clock trying to get finished with the shower. They did finish it, so they were very dedicated to their work, making sure they did it the way you wanted it done.

The rep was thorough and told us everything. We were impressed with the presentation and the product itself. The three installers came at 4 o’clock and it was like clockwork. One knew what the other was gonna do and they said they wouldn't be a bother to us but they'd work as loud as we allowed to. They quit about 8 o’clock and was back here 7 o’clock the next morning, and they were out here by 1 o'clock. It was perfect. I love the jets in the walk-in bath. I need a bigger hot water heater though. I like it hot and fill it up above the top jets. I run so much water and then sit there. I like the air on my back too. But I’ll turn the water off for a while and turn it back on. Then I'll get it up above that and I could stay in there for an hour or longer. I like having the shower nozzle too. It makes it handy about reaching my hair. I love the walk-in tub. It’s a great investment and I highly recommend American Standard.

When I first called, I didn't think I was going to be able to afford it or to figure out a way to get it done. But they made it easy. They gave me nice promos as far as discounts and they were very professional. They explained everything step-by-step. The installation went perfectly. It was very enlightening as far as the time 'cause I thought it would take three days and it only took one. Once they put everything in, I inspected that. They left no mess and made sure everything was intact the way they found it.

The rep and the techs were good. I like the American Standard all around. We probably paid for more than what we needed but we got it.

The tub is very relaxing. I've been in it once so far and I enjoyed it and almost went to sleep. It was put a little differently, but we're used to it now. Everybody else has been taking good turns in it.

I got two standard showers and one tub with shower doors from American Standard. They were a little pricier than I thought, but I still went ahead with it. The sales rep guaranteed me that if there was ever any problem, they would fix things and that it was high quality. The installation wasn't as good as I was told though. I had to call them back. There's caulking that's peeling. I've talked to them but I haven't gotten a reply back. I'm not 100% satisfied but the products are working.

The person from American Standard came and I was very impressed with his salesmanship. He had samples, we had a good discussion about what was needed and what wasn't, and what they would do. And since I was ready to go with it, I saidit seemed like the right decision. The installation was scheduled the following week. My father loves the tub. It's exactly what he needed.

I'm enjoying my American Standard tub very much. I like the feeling that I get from the water coming out of the tub, the sides of the tub, and especially my back, feet, and sides. The installers did a good job too. They were always smiling when they came in. They showed us the progress that they were making and asked us if we had any questions.

The sales rep was fantastic. He went over everything with us and showed us the booklets. We were pleased with him. During the installation, the guys who came were both very friendly and knowledgeable. They did their work very cleanly. I'm completely satisfied with the tub. In fact, I am getting ready to go this afternoon and sit for a while. I like the way we get in and out. I also like the help bars that they put up and the therapy, especially on the legs.

We had a couple of guys come in and they talked to us. It seemed that the American tub was a little bit better. It had the motor to push the water out quickly and I like that. The other thing is the door was too small so they were going to cut it out. We put new framing around the door and they did that. Right now, you would not know that it had been done. It looks so professional. We love the tub and the reps couldn't have been more accommodating. We haven't had any problems but if we'll do and call them, they would be here tomorrow or would be scheduling something pretty quick to take care of the problem.

American Standard was the most economical for a well-known brand. They're kind of pricey but if somebody wanna put one in, I would definitely say to consider them. They came out, gave me a quote and checked my bathroom out and my doorways. They explained the process to me as well as the pricing.

The first contact with a sales representative was very pushy and though it was said to be a free estimate the salesperson was very rude when I did not buy right there and then. I decided to try to look past this and I was interested in the product still so I gave them another chance and asked for a different salesperson. I had every intent to buy and after speaking with supervisor Andre who said I was scheduled for 1pm on 2-11-2022 expected to have a better experience. 1:15pm rolled around and no one showed so I called and was told they had no appointment for me. I can't help but think that this would be the service that I would receive through the process. Incredibly unorganized. Incredibly pushy and rude. I now await for a call from corporate and if this is posted they also failed to satisfy.

The installers were hired plumbers and it went fine. The tub is too small for us though. We really wanted it for our lower legs, and looking at the movies, we thought that you could stretch out in it a little, but you can't. And you got to fill that tub up before you can make the thing work, where all we wanted was to get in there and do our legs. Another weak point is what we have and that's the sprayer. The hose is very thin plastic, and it's got this spiral cover that looks like stainless steel and that's to allow it to bend. But it appears it's more of a joke. We've only used it five times and the thing broke. We're not hard on stuff, so American Standard either has a bad batch or they need to do a little more engineering on that sprayer. We've been meaning to call them for some repair on it. To sum it up, are we glad we got the walk-in tub? Yeah. Is it a little expensive? Yeah. Because it's a little small. Other than that, we'll tell people we like it.

The sales person came out to home on 11/23/2021. He was very patient and understanding. We put down a deposit and scheduled an install for 12/20/2021. To summarize, we are still waiting for the install. Just got a call & now they are saying we are not even scheduled for an install. My mom has to use the other bathroom since hers is totally torn apart. She has fallen not once but three times trying to get to the bathroom that is on the other side of house. We can't get anybody to call us back and the service reps. can't help.

It was a positive experience with the sales rep of American Standard. Although at the very end, it became pressured because he said if we didn't immediately buy it, the price would go up 1,000 bucks. We like the product, though. The contractor that installed it was excellent. When they removed the shower, they found black mold behind the tile. I was lucky that this contractor was also set up to remedy that. He was able to remedy that and get the tub in. We really love the tub. However, after it gets below where the pump drains it, it seems to drain pretty slow.

Our sales rep was very thorough, and I was very impressed with his work. I was there at the beginning of the installation and at the end, and they were very good. It's a second floor, narrow step and high range. The walkways are hardly three feet and they did it. It looks very good on the outside, and it meets the wall and the floor. I liked what I saw.

The crew had a few mistakes. They punched a hole in the wall. And it wasn't as clean as I would expect it to be as far as finishing it up. Everything else was fine. We love it. The tub is a bit noisy, but it's fine. The jets are our favorite.

American Standard's rep was very knowledgeable, nice, detail-oriented, and wasn't a pressure guy. Because if he had been a pressure guy, we would not have purchased anything. He was very helpful in every way. We had to cancel our first attempt at doing it because there were some financial things that were going on. We got back to him, and he had no problem with that. He told me when the item would be delivered, and it was delivered exactly when he told me it would be. So, I was very happy with him.

We love the installation that we have. And everybody I've worked with with American Standard has been most accommodating. After having selected them, I had a very great sales representative. The installation crew, a young man and his sister, completed our installation and did a fantastic job. We have two baths in our condo and we have just put aside the usage of the bathing facility and the larger of the two baths and we use the one that American Standard installed. We love it. My wife has rheumatoid arthritis. And for her to get in and out of any bathing facility that has not been altered with a low level, the step in, and the ability to use a seat, which was installed with our unit -- those are the factors that affected our decision most, providing a facility that accommodates her special needs.

It was very good with American Standard. The rep was very personable and straightforward. She worked back with her boss and wrote us up an offer, and we accepted it. Once we accepted it, one of our challenges was to try to come up with the right time. We had a gal as the contact and it's the same person all the time. We had to rearrange things at different times and she was extremely helpful. Then one man's crew quit on him, and we had to go with another crew. We got a crew who were two people coming from Paducah. They live across the river from Louisville and Jeffersonville, so they had to come some distance. They spent one night in a hotel and finished up the second day. The only challenge that they had was they were expecting three people to carry the tub to the second floor, and just the two of them were there. But they made it.

One man did the installation in three days. It was easy. I now don't have to step up and down.

Had walk-in tub installed July 2020. One year later, we discovered the tub was leaking when water was drained with automatic pump. American Standard sent qualified plumber to inspect & repair. After second visit & few new parts installed, tub works perfectly & as promised. We are very pleased with the response from the company & would recommend this product to anyone in need of a walk-in tub for medical or bathing accessibility issues. Lifetime Guarantee & Warranty backed up by American Standard.

I liked American Standard's quality. Up until last night, using the tub was great. Our drain plug handle fell off. I had to wait until this morning to call because it was after hours. Other than that, it was no problem getting ahold of American Standard. They are supposed to send these parts and somebody out to fix it. But we like that we don't wake up sore in the morning like we used to.

The crew did it right. The head guy of the crew came here a week and a half beforehand, just to make sure he knew what he was getting into, which I appreciated. The crew cleaned up. I love the tub. The only hard part is paying for it. Other than that, no, it was a very positive experience.

American Standard is evidently an old, reliable company. They were one of the more expensive ones out of the ones I checked. But it has a lifetime warranty. They come out and fix it. The guarantee was better. I hardly heard the installers. They didn't carry on a bunch of crap, they were young and very professional. They did an outstanding job. They didn't scratch the paint. I was really impressed.

The sales rep and installation crew were pretty good guys. But there were a couple of things that they did that I didn't like. They had to go under the house and they left the door open and then they left the door to our building open. I didn’t say anything about it to them and I had to go out there to close two doors. But the tub has real good quality. It’s top-notch because it's a big tub and it’s got plenty of room in it and I like the way it operates. My only complaint is that it keeps shutting off, and it keeps tripping the breaker. The installer put a breaker down in the bottom of the tub. American Standard wanted him to put it up on the top of the tub where you can get to it, but I like it down like that. My only problem is getting down there myself because I got bad legs. The button is too short for me to push really easy and reset it.

The sales rep did a wonderful job and everything was perfect with the installation. We enjoy the tub and love it to death. We've recommended American Standard.

The installation went smoothly. Everybody was very professional. The quality of the tub is cool. It's easy to get in and out. It's convenient and there are grab bars all over for safety. I recommend it.

The installers were great. We had to delay the installation a while because of my illness and my bathroom is right by the bedroom so I couldn't handle them coming in. They were very nice about putting everything off until I could get through with recovering from surgery. They kind of went around my schedule instead of their schedule, which a lot of companies won't do. When they had to be really loud, they shut the door so I didn't have to hear everything. Also, I'm so short and they cut the bottom of the tub off so that I could step in it a lot easier.

The sales and installation people were very helpful. I enjoyed the experience. We use the American Standard product and we enjoy it. It works relatively well. I'm impressed. I bought the tub because I broke my hip and I thought it would help out with a little therapy on it. It seems to be helping. I used to have terrible pimples on my back as well as dry skin and they're starting to go away. My skin is starting to feel soft again back there.

The rep had a really good knowledge of the product and he seemed to be very honest. Anything that we had questions for, he answered them. However, the longer we've had it, the more we're disappointed in a couple of aspects. We've used the shower and it's kind of a pain. We've lost a bunch of water pressure and we don't get the water temperature we should have. Right now, we would not recommend it to a friend but it's better than the competitor. Our issue is with the installers. They did a ** job of patching up the walls after they left.

The sales rep was great, and everything was terrific. The installers were here when they said they were going to be, did the install and cleaned up their mess. The tub is very high quality and I like that it's very relaxing and therapeutic. It's money well spent.