American Standard Walk-in Baths Reviews

I had a problem getting in and out of a regular tub, so a walk-in tub was the alternative to go to. The American Standard in-home sales rep that came out was very efficient and explained everything. Likewise, the people who installed the walk-in tub were very efficient and they were in and out of here in no time. The customer service reps knew what they were doing and they let us know what they were doing. They should keep doing what they're doing. I love my tub. If a walk-in tub is what you need, then it's worth the expense having it done by American Standard.

We had gotten an American Standard walk-in tub for my mother. We liked American Standard's features more than the other companies'. The interactions with their rep were all good and everything worked out really well. The rep's knowledge of their products was very good and he was very professional. The installers did perfectly too. The installation went smoothly and everything went exactly as they said. My mother loves the tub. She wishes she had gotten it 10 years earlier.

It has been more than a year since I got my American Standard walk-in tub. I wanted to have a tub because I have back issues and I can’t get into the shower. The sales rep was very good. Everything went smoothly and I was very happy, but the man who came out to sell us the tub said it was gonna be this amount, and then when it was finally done, it was much, much more. We showed the reps the paper from the man who sold us the tub and they said that he made a mistake. Since the tub was already there, we ended up paying for the full price. Other than that, we like the tub and I'd recommend American Standard walk-in tub to a friend.

I had a problem with my left hip, and when I sit in a regular tub, I can't get out. We decided to try American Standard and the rep was nice and friendly. The installers were professional and they did a good job in making sure that we understood what to do to use the tub. They also told us to let them know if we had any problems. The tub is a good thing to have if you can't get in and out of a regular bathtub and you don't like showers.

I've been very pleased with American Standard. The only problem I had was that I was fixing some problems caused by the installation that was not as it should have been. They didn't seal the toilet when they put it in, and then they didn’t seal around the tub between the tub and the floor. I had to call them back to put this sealing in. Also, when they put my score, they took a portion of the doorjamb off. When they put it back, it wasn’t a very good look. And I'm noticing right now that the sealing on the side of the tub has to be redone. Nonetheless, the tub works very well and I like it better than my old one. The handle that lets me out of the tub works. I had a walk-in tub before and we couldn’t get to the handle to fix it. It was so sealed in there that there was no way to take the handle off. Plus my husband who has dementia loves it. He didn’t initially, but once we were able to get him in, he has enjoyed it because it helps him get cleaned.

I was looking at the warranty, timeframe, as well as what was offered in the American Standard Walk-In Baths package and when I compared it with the companies, decided that that’s the one I was gonna try. Their rep was very easygoing, wasn’t pushing the issue, very informative, had no stupid questions and just really relaxed. The installers were nice fellows too. They were very good about keeping clean as far as when they take the bathroom themselves when everything was done. They were very careful in bringing the things in. They laid out cloth to make sure they wouldn’t damage anything. They took care of things if they needed to efficiently. The timeframe was just like what they said it would be. We had a small area that they had to fit the tub into but they did a good job. The tub was put in nicely.

The in-home sales representative from American Standard was there for 20 minutes. He was the first one to come to demonstrate and he sounded good. He explained everything we needed to know and he was very courteous. We asked questions and he knew the answers to them. My husband was there when they installed the tub. I’m 100% satisfied and perfectly happy with it. My husband fell in July and broke his hip so I was really glad we did it when we did.

I've gotten American Standard all my life. The sales rep knew what he was doing and it was all a happy affair. I had really good interactions with the installation team as well, and the tub was working fine. I'm surprised that it's kind of hard to get in it though, and I think the step up should be lower. Also, about a month ago, it started blowing the breaker and now it won't work. I need somebody to come and fix the thing. My experience with American Standard is not very good right now, but they may get the tub fixed and there won't be a problem. And when my wife was able to use the tub, she said she felt better when she was in it.

I had my knees replaced and it wasn't done right, and I had to have it done again and I had a hard time. I looked up American Standard in The Yellow Pages and the rep who came seemed to know what he was talking about. He explained the whole thing to us, showed us pictures and how fast they would have it put in. It would only take one day and it would be ready to go. The installation team took my other tub out and put their tub in replacement, and then they built what had to be built around it. I love it and I would definitely tell a friend to get one.

The sales rep from American Standard was really good. He knew what he was talking about, gave all the information and answered all the questions that I had. Also, the workman did a good job installing the tub. Anytime that I need somebody to come out to look at it, I just give them a call and they send somebody out. I have back issues and hip issues, and the tub really helps alleviate some of the pain and get the heat to the muscles and get them working again. I love it.

The American Standard reps answered everything okay and had all the different things I was gonna use. The tub is great and it's nice to relax in it. It runs as long as I want it to, and it keeps the water hot as it has an in-line heater in it. It also has 44 jets, plus I like the lights and the aroma smell. I’ve told everybody that I know about it, and people in my family wanna come out and use mine instead.

I wanted a walk-in tub put in and I was gonna get three bids. The first one came out and I told him I was checking out two more bids, but he got insistent that I sign that day. American Standard was the second one to come out, and we were impressed. The rep did a good representation and he told us all about the tub. My husband stood by and watched the tech install it for two days, and he was very impressed with all of the mechanism and stuff of it. I was embarrassed right after we got it because the stopper came out and we thought it broke off. We called American Standard and they sent a man from Houston to fix it. It wasn’t broken and I was embarrassed about that, but he was very nice. They even mailed us the parts to fix it when he got here. The bulbs are getting weak as they're not glowing like they should, but otherwise, we haven't had any other problems.

The first guy that came out wasn't American Standard, and he told me how bad American Standard tubs were. When the guy from American Standard came out and did a presentation, I saw the difference. I saw the purple light that made the water, and I said I gotta have it. The tub is like a tranquilizer. I get in it and I'm knocked out. I'm off ready to go to sleep no matter what time I get in. I love it. I recommend them to a lot of folks.

I wanted a walk-in tub for my special needs daughter and I was Googling. I saw an American Standard Walk-In Tubs advertisement and the ad looked good. However, I was disappointed because their ad was misleading. I went with their tub because the ad said it had a lower in-step, but it didn’t tell us how high the tub is off the ground. The step is much higher, so it is difficult for my daughter to get in and get out. We still need two people to help her get in and two people to help her get out.

American Standard is top-notch and I've always known about them for years 'cause that's the type of stuff that I have in the house. Their rep came here and asked what we were looking for in a tub. We told him about what we did for a living and that it would be nice to have something where we could go in to sit and soak. He then went in and made sure that everything was gonna fit right. Then we came back to the living room and he sat down on the couch between us and showed us how much the tub would cost, how it would be done and how long it would take. He is one of the most wonderful salesmen that I've ever seen. Normally, salesmen wanna come and spend 30 minutes, and they want us to buy right then. But he was not pushy at all. He came from Morristown. So, he would spend whatever amount of time he needed to make sure we were clear on what was gonna be done. And everything that he said was exactly as it was.

My son was here and he googled American Standard Walk-In Baths. He found out that their closest place was in San Antonio. They came in and in no time, they were done. They were very helpful for the way I wanted things and I was pleased. They did well. He had to change my faucets from one end to the other and he was congenial about that. I also had a big steel bathtub in there he had to saw into, and that was a little job. He did it fast and I was pleased about that. He also cleaned up good after he got done with it and had everything loaded. I had a good experience. I have bragged in the last couple of years that I’ve had American Standard to others but most of them think the prices are too high. I told them that they don't have the quality and I do.

My husband was ill at the time and we needed something for him to sit in. American Standard's good name and being around a long time made me decide to go with them. It helped my husband because he had reached the point where even taking a shower was difficult for him. With American Standard, when he had a lot of pain in his back, he could get in there and sit with the jets. It seemed to help him relieve his pain. My husband passed away but while he was alive, he really, really enjoyed it. It’s a good product.

The American Standard tub looked like a good one and I like some of the features that the tub has over the others. The rep was helpful. He had some videos that he showed us to get an idea of what the tub was like. However, it took a while for the technicians to install it. They had to tear out the old tub to get it out. There was a total of about four days installing the new tub. But they just had the one room torn up and that worked very well.

We’ve had the American Standard tub for a few months, but it quit working and it took me over a month to get somebody out here, calling them repeatedly. I called everybody in the company. I even called the attorney general up in the state they are located in trying to get some help, but nobody would respond. They told me somebody was gonna come, but they never did, and it went on for a month or so. It turned out it was their problem. When they put the tub in, they wired it wrong and it burned the wires up and burned the motor in it. It was a horrible experience.

I'm familiar with the brand name American Standard and it's a good brand. The sales rep was great and easy to work with. He answered all the questions and was very nice. The installation of the tub was also great. One man worked on my tub and he was quick. And then they had a few other people at the end to make sure he did those correctly.

I choose American Standard over another walk-in bathtub company when they threw in the free stand-in toilet. I had a 100% great interaction with their sales and installer. They were professional, courteous, and know everything. I have my own business and I have no problem with the guys. I have scoliosis and the walk-in tub works great for me when I'm in Oregon. Still, I'm a snowbird and I’m in Arizona right now so I wish the tub can travel with me. My girlfriend had a bad back and she came up this summer. I put her in the walk-in tub one time and she hasn't had back problems since.

American Standard was very easy to work with. The sales rep was willing to answer our questions, talked about what we wanted to talk about and told us things that he thought we might have missed. The installation team was in and out of here. I had a couple of questions and they’ve been absolutely great. At first, I'm not too happy about the step being higher than some of the other brands out there. But with an eye to the future, they have a panel that comes out so that you could use it like a Hoyer lift to get someone in and out. That is a really great feature that I didn’t realize until after it was in and the installer was explaining it to us. I would definitely recommend American Standard Walk-in Baths.

My daughter told me about the walk-in tub of American Standard and I looked into it. They're very reliable. I like the company and I have a lot of their fixtures, so I went with them. The sales rep was good, but he was overactive and a little anxious to sell the tub that he sold to me. The guy that installed the tub said that they haven't had that tub in years, so I think I got a tub that they were trying to get rid of. I bought the walk-in tub, but I didn't get the right tub because it doesn't have a heated seat and sometimes I'm not happy with it. Other than that, I had a great experience with the installer. There were a lot of things that he had to redo and he was good. I like our walk-in tub. I use it only twice a week and I use the other bathroom's shower. Sometimes, though, I wish that I had kept my shower. Nevertheless, I would tell people who ask me about the American Standard walk-in tub to go for it.

I got a free commode with the walk-in tub, so I went with American Standard. Their in-home sales representative was terrific. He's a nice man and so handsome. He was friendly and so sincere about how much he loved the tub. When the installation team came out to install our tub, they did okay. But the part where the water goes out of tub was broken, so they had to come back and fix that, and then the tub worked okay. Since we got the tub, though, my husband got so ill and I don't have time to sit and luxuriate in it. It's okay, but I don't use the full tub very often. We spent a whole lot of money on this tub when my husband was still well, but I wouldn't have gotten it had I been approached now to get it. Nevertheless, I like it and it would have been fine if my husband had not gotten sick. Even so, it's gonna be good if we wanna sell the house and it would add value because our bathroom is really nice.

I liked the American Standard tub first because of those mini detectors. I had good interactions with the reps. I bought my walk-in tub and they gave me a free American Standard toilet. The installation crew did very well and the project took one day. If you want to relax or have a good bath, try American Standard. I love them.

We called American Standard and the salesman came out and showed us the tub. I am pleased with the tub and the only thing that I was not pleased about, that I found out about later is that the tubs have different heights, and I would have liked to have a deeper tub than what I have. He didn’t tell us that they were different heights of tubs. He just told us the height of tub that he thought I needed or something. When I'm in the tub, I know it shouldn't go over my shoulders but it should come up right to my shoulders and it doesn’t. So, I needed a tub that was probably six or eight inches taller.

I purchased an American Standard walk-in tub and it is great. Their in-home sales rep were very helpful and they explained everything. Their installation team also knew what they were doing and got the job done in one day.

I was in the mood for doing something different in the bathtub and the rep from American Standard came out and did his presentation. I asked questions and he seemed very knowledgeable so I decided to go with it. The installation went very well and the installers were very good and professional. They had to do a little bit extra to get the tub through the doorway and they repaired it so it was like it naturally did. They did such a nice job and the installation was probably the best deal of the whole thing.

I thought American Standard was the best and that's why I decided to let them install a walk-in bathtub. The installation went very well and if I had to get another one, I would like to get the same people to do it. I'm doing the best I can with my bathtub although my right knee is bandaged up and I can't let the water run like I want to.

The reps at American Standard were very good and the installation was fast and quick. They did a very professional job. I am a shower taker and although I don't like it that much because there's not much room for taking a shower, it does everything else. Once in a while, I do take a bath and I like the jets and stuff in it. They help out, especially if my back is sore. My wife uses it as well and likes it. Also, I wish the area where I'm standing is a little wider and give me a little room to turn around but other than that, it's okay.

My wife had a stroke and we tried to find a way to help her be able to get in and out of the bathtub easily. We thought that a walk-in bathtub might be a good way for us to go. We looked at a few walk-in bathtubs in the big-box stores and decided we wanted to go with a company that had a national reputation. So, we called American Standard and their sales rep did a great job. We looked at all the options and he explained what was happening. He also told us how long it would take and he was more than willing to take a look at our old bathroom and made sure that it would work for us.

I called American Standard, and they sold me. However, I’m a little bit disappointed that I didn’t shop more. The guy rushed me, but that was his job. I like the tub, but I paid too much for it. I might have chosen a different company if I had looked around. I’ve seen another tub that opens at the end rather than the side, which might have been easier to get into. Nevertheless, the installation went very well and the quality of the tub is excellent.

I liked the American Standard tub's easy access. I got in touch with them and the rep I worked with was knowledgeable, courteous, and shared information freely. The installation team was really good as well. They were also very courteous and got the job done. They went over how to use the tub and all the things that came with it very thoroughly. I love the tub. I've had both knees replaced and some other surgeries, and the tub's jets and everything make it easier for me to move.

American Standard has a lifetime guarantee, so I went with them without going to look at others. I had a pleasant experience with their rep. There was a one-on-one exchange and a push but I had the opportunity to ask and receive answers. When the product was put in, the installation team was very courteous, aware that they were taking up space that I normally occupy, and they worked efficiently without any problems. I loved my experience with American Standard.

American Standard had a great product and their walk-in tub had a lot of features that I thought my mom would enjoy. I bought the tub for my mom’s home. I wanted her to have something that would be exceptionally reliable, and it is. Also, American Standard had a history in the business. Their sales rep was outstanding and very knowledgeable. He was also attentive and responded to any questions that I had afterward. But, the tub was way too expensive. My mom does not use most of the tub's features, and she uses the tub like a shower. She would just sit there and wash up versus sitting there, turning on the jets and lights. I have bought a second tub for my own home when she visits here, and I bought what I could find online and that has been fine. I would never spend $11,000 again on an American Standard tub because it was too much money for the services we get out of it.

I have rheumatoid arthritis all over my body and I’ve had a stroke. American Standard Walk-In Tubs had the best buy and the best quality and they were made in the United States. I called and then I had three different people to come out. Their reps were very nice. One rep played the video and ran down everything to my son and me. We watched it together and it was beautiful. I was very pleased with that and the installation was good too. The jets on the tub have been awesome for the swelling in my feet and legs. Those really helped my joints. I’m feeling so much better with the tub and with the medication. So far, the tub has been a blessing to me and I would recommend it.

American Standard has a name that I knew so I bought from them and the sales rep was a nice guy. He was well-informed in his product. Also, the installation went well. It took about eight to nine hours and they got done quicker than I thought. We love the tub and my wife uses it once or twice a week. I would recommend American Standard. They’ve done a good job.

I saw a TV advertisement for the American Standard Walk-In Tub when I was waiting for my son to finish a procedure at a hospital and I decided to have one put in. The thing cost more than our first house. But my wife and I are 83 years old and we bought our first home when we were about 24. That house cost $13,000 and this tub costs a little more than that. Other than that, the gentlemen who installed it was excellent. At first, I didn't know how the two men that would install it were gonna get the tub into the existing bathroom because they widened the door and I was really worried after they took the whole wall down. They took parts of the door jamb out and put it all in, then they put everything back together. They also had to take out an existing old cast iron-enameled light tub. In fact, they had to break it up to get it out. In the end, everything worked out well. The tub looks fantastic and the quality is wonderful.

I have a cousin who has American Standard and I have bad knees so I got their walk-in tub. My whole family was here so the 2 salesmen had to put up with a lot of questions. They were pretty friendly. I told them if they didn’t quit calling me "ma'am" pretty soon, I was gonna get mad at them. The person who did the installation explained and went over the tub a couple of times with me before he left. I can take a bath now instead of just showers. I like soaking in it the tub because it helps my knees. I can exercise the knees practically in the tub. I like it and I would recommend it.

We had a very nice interaction with the American Standard in-home sales representative who came out and also had a very good experience with the installation team. They came to get everything done in half a day, which wasn’t long. The walk-in tub is convenient for me since I don’t have to stand up long to take a bath. American Standard has been very helpful and I don’t have any problem with them. I encourage my friends that if it’s possible for them to get American Standard, then they do it.

My house was built 1924 and it had a beautiful eagle claw cast iron bathtub. I got into it without any water to see how easy it is to get in and out but I couldn't get out of it. Even my wife couldn't help me get out of it. After about half an hour, we finally got me on my hands and knees and I was able to get up and get out. We then decided a walk-in tub was what we needed. We interviewed a couple of companies and they were a nickel and dime different. The salesman for American Standard was delightful and we decided to go with him. His knowledge for their product was total.

American Standard had the feature that was probably the best for me. I had everything that I needed without doing a major rebuild, and it satisfied my needs. The installation team got the job done. I've had the tub for a while now and I feel good getting in it. It works fine for me. I appreciate and enjoy the tub.

American Standard's sales rep was nice and very professional. The installation team didn’t take long to install the tub. I stayed in the other room and they did their thing. I love my tub. It has jets and showers, and I use it however I want to.

The American Standard salesman that came out was already retired but had been called back to do a presentation for us. He was very professional, answered all our questions and we decided to get it. Paul and a couple of other workers came out from the Pittsburgh area, and by all respects, they did a fantastic job during installation. They were professional in every way. We checked over everything, and nothing has malfunctioned since then. They worked hard steadily and seemed knowledgeable.

I knew someone who got a walk-in tub from American Standard and liked it. Also, I was having medical problems and it all came together. The sales reps were professional. They arrived on time even though they came from the other part of the state. They covered everything and made sure it was cleaned up. They also answered my questions and showed me how it worked which was very good.

My wife has trouble with her legs and she had a hard time getting into the bathtub. It was also difficult standing in the shower, so we figured we'd get something where she can sit down there and enjoy life. American Standard sent over a very nice young man who was very good and did a fine job. He sold the walk-in tub. The installation team who came out to get it all set up was good as well. Everybody took good care of us. American Standard walk-in tubs are good but they don't come cheap so if you got the money, you can buy it.

I liked what I saw with my family member who uses an American Standard Walk-In Tub and decided to get one. I had to make some adjustment for the installation but I monitored and adjusted with the widening of my door and it was all done in a couple of days. Now, I use my tub all the time and I feel rejuvenated. It’s a good product and it helped improve myself. Try it.

We’ve had good experience with American Standard. They said they had a lifetime guarantee, so we wanted to go with something like that. The sales rep was real nice. During the installation, I had such a small door going into the bathroom that they had to enlarge the door, and they did that. We’re all satisfied with the tub. We feel a little bit more safe with it. I’m in my 80’s and my wife is in her 70’s, and though we’re both healthy, I wanted to get it in ahead of time in case we need it later on.

Our American Standard tub is a great product. It really helped my husband. American Standard's in-home sales representatives were very accommodating and knowledgeable.The team that came out here to install the tub was very good and they knew what they were doing. After the tub was installed, the lights didn’t work. We called them and they came back and fixed it.

American Standard seemed much more professional than the other company that I tried calling. The sales rep we had was a very interesting older man. He came up, gave me a fair quote, and he gave me a discount, too. The installation took two days, which was super quick. The two guys who did it were great and very professional. I'm very happy with the tub and I get really relaxed in it. I had a great experience with them.

American Standard walk-in tubs were the first one I saw and their people were all real nice. The installation team was great too. They did what they were supposed to do and they cleaned up after themselves. Whatever I asked them to do, they did. They also took one day like they said. I got the walk-in tub for my wife so she can get in, take a bath or shower, and do whatever she wanna do with no problem. If you're also considering to get one from American Standard, get it.

American Standard is the one you see advertised all the time so I thought it was the only walk-in tub company. My experience with them has not been very good and I was disappointed because I was so excited. I was too big and couldn't get into the tub. I asked the salesman if he was sure I was gonna fit in the and he said yes. He told me to test it before we brought the tub in but I didn't want everybody in the world to see. Then, he didn’t say anything before I paid for it. We’ve got two other bathrooms, so I can use the other room but I wanted it. A couple of months later, I received an email that said, “Five things that you should do." One of them was, “Test it before you buy it.” I told the salesman and he said that I should’ve done that. I could take it out and put something else in there but I have to pay for it again. So, it’s a no. I have spent enough money on it. I know the tub would be good but American Standard needs to be a little bit more upfront about it.

I had the American Standard guy come here. He was great and didn’t give me a bunch of crap. He was not pushy nor high-pressure. I said, “This is what I want and this is what I’ll pay." He said okay. He came when he said he was gonna come and I was a happy camper. I had other companies scheduled, but they didn’t show up or they called and canceled. It had gotten to be very annoying at the time. My granddaughter was here and the rep included her in the conversation. I was quite satisfied. He went in and did the measurements. I said to give me a price and that I wanna know an installation time. Boom, boom, boom, and I had my answers right then and there.

American Standard had a good deal for their walk-in tubs and it seemed to have everything I needed. They have a good product. The sales rep was also very friendly and very helpful. He explained everything when we asked questions and provided good information. The installation team also did an efficient job, and put everything back together because they had to take a door out to get the tub in. They did the replacement in a day and half and they did a good job cleaning up.

I feel much safer using my American Standard walk-in tub. I have osteoporosis and I was told not to stand in the shower. But with the American Standard walk-in tub, I use the shower everyday and I would also use the tub everyday if my hot water heater would fill it up. The hot water heater is the only problem I'm having. It's two years old and no longer filling the tub up. Still, I have enjoyed the tub and I love it. We host a yearly event here in town and I show and recommend it to everybody who walks in. To begin with, we figured it was American-made so we assumed they’re up here and that was why we purchased it. Their sales representative was also very nice and the installation was a very good experience. The team said that the installation was so easy because my power box and my water heater were right here. So it was an ideal setup and they weren't here for six hours. They were also efficient and they cleaned up.

I liked the way American Standard was presented and its literature. Their sales rep came out twice to verify the position of the walk-in tub, where it was going, and ensure that it would fit properly. The installers were fantastic as well. They had to do quite a bit of showing up and they did it in a timely clean fashion. The quality of the tub has been fantastic. It relaxes me, but it's more therapeutic.

My mom works at a restaurant and she’d be on her feet all day. She’s 63 years old and she’d complain about her back, her legs, and her feet. She was going to the fitness center with me so they could let her try the pool. Then, she said she wanted us to try the American Standard tub. That way, she can soak in and it’ll help her joints and muscles. American Standard has been great and their sales rep was very nice. He answered all our questions and it had taken him about one day to put it in. The tub has also helped my mom out a lot. It’s like a spa and it helps us relax. My mom loves it and now she doesn’t have problems with her back, her muscles, or her feet. And she said the swelling had went down on her ankles. I’d tell my friends to get an American Standard tub if they're having problems with their back, joints, and muscles because it helped my mom.

I’ve been watching the advertisement of American Standard for some time and I have never experienced one of the things they said about the water going down fast and you don’t sit in the cold. Anybody that I knew have one and when I saw that, I told myself that one day, I’m gonna call them. Until one day, I did. It was great interacting with the sales rep. It was very pleasing because they did things like open up a door. I was getting to the age and I would need something like that. I liked the whole experience and it was very quick. The time and the way it was installed blew my mind. One guy was doing something and one was doing the carpentry, and they just went through the whole thing. It was amazing and I've never seen anything like it.

The salesperson that we dealt with at American Standard was very knowledgeable. We had a little bit of the sticker shock when we started talking the price, but the overall experience was extremely positive. He told us that the installation of the walk-in tub would take about two days, but the installers did it in one day. The only complaint we had was some of the caulk was coming undone two months after the installation. But they sent someone right out to fix that. I would definitely recommend not only American Standard, but the installation team that they used.

The American Standard sales rep was quite knowledgeable and didn't lie to us about anything. Plus, the installers were polite, kind, and clean. They were in and out and did the job in one day. I'm happy with the decision to purchase from this company.

If you ever need service... forget it. Won’t give me a date when they can fix one of the water jets that is not working. Love the tub... but need it to work properly. I just want an answer when they can fix it. Was promise a callback by 4:00 on Friday 11/16/2018. No callback so at 5:00 I call and the lady who promise she would call back was gone for the day. Is this the way to follow up with a great product. I wish I knew this would happen and I would gone with a tub that was not as nice but great service. I have not been able to take a bath since Monday.

I’ve been in construction for about 40 years of my life and we used a lot of American Standard products. In fact, I am very familiar with the walk-in tub. I’m in my 70s now and getting in and out of the tub, I almost slipped a few times. It’s not very safe. So even though the walk-in tub is quite expensive, and the installation of it took about three weeks, it is worthwhile. My wife uses it all the time. American Standard is a good product and I recommend it to anybody who can afford it.

We had a tub in the house but it was having some leakage problems so we were looking for a new one. We liked the warranty on the American Standard and their rep was very informative and explained everything well. We got a high-walled tub with a door and it has a handheld shower in it and the installation was fairly quick. They were very organized and they were trying to make sure they didn't disrupt anything too much. They had to do a little bit of work to mold the tub into the space by some moldings to make it look good. The quality of work that was done was excellent and it looked like the tub was always there when they left.

My wife and I are both 73, not in bad health at all, but we know that somewhere down the line, we will need something of a walk-in tub structure. We started looking at the different brands and makes of walk-in tubs and American Standard was one of the brands that we looked at. We called the 800 number and spoke with the representative. He came to the house and explained the tub and how it will work for us. We had a couple of other appointments with different tub manufacturers, but it was the one that we preferred and liked the best.

I've had a physical problem for quite a while. I couldn’t get in and out of the small shower and the other tub, so purchasing a walk-in tub from American Standard was the best choice. The sales reps were very nice, knowledgeable, and they went out of their way to help me. The installation took one day and their installers answered any questions I had. They worked really well and knew what they were doing. The tub has a lot of benefits. It helps massage my legs, and it has been easy to use. I feel at ease using it.

I liked American Standard's price and my interactions with their sales rep was quite good. He knew what he was talking about. I told him what I needed and would like to have, and that's what I got. But I wasn't real happy with the guys that came in and installed walk-in tub. They weren't very well experienced and I would've preferred someone else. But they got it in, and it’s working fine. They weren’t the best craftsmen in the world, but they did a pretty good job. I put in the tub for my granddaughter because she’s 18 years old, totally handicapped and she can’t stand up in a shower. She’s very comfortable in it. I also use the tub and I enjoy sitting in it and turning the jets on.

I moved into a new home and wanted something new. I purchased from American Standard as their product sounded so good, with the vibration, the water, and it's just like a spa. However, I had a lot of trouble getting the tub. That first man who came out and sold me the tub didn’t explain that there were several different kinds of walk-in tubs -- big ones and the smaller ones. He knew I was a big person, and I was in a wheelchair. They brought one out that was way too small and I couldn’t even get in. So, they took it back, and then I decided I didn’t want one.

I have a lot of medical problems. I’ve had back surgery and I can’t get in a tub. I saw American Standard on TV and I called them. The interaction with the rep was fine. The installation was also good. The installers were very nice. The walk-in tub has helped me. It feels good on my legs. It doesn’t hurt when I’m in there and when I use the jets.

We've had this tub almost a year and a half now and I like it! I like the fact that I can sit down and take a bath. I also soak in the tub and it has made my joints feel better. When they did the installation, it was professional too.

The salesman showed me the different things he talked about and he was good. The installers did a good job as well. They told me what they had to do and they didn’t sugar-coat anything. They cleaned up too. The American Standard tub looks better because the old tub I had was low and it got to the point where I had to have somebody help me up when I sit down in it. I can now sit in, and no one would run my water. However, when I let the water out, it got down so far and it stopped. If I open the door, the water will come out.

I called American Standard and their guy made a presentation to me and my husband. He was a good guy. He knew what he was talking, he had samples of the tub, and he made a great presentation. My husband needed the tub, so he said, "All right, let's just go with this." So, we went with it once he finished his presentation. The installation was a good job. The installers were friendly and the quality of their work was good. Our American Standard tub works. It relaxes us and it has been doing everything that they said it does. However, I have a problem with the tub and I have problems with getting somebody to come out and check the tub. They would tell me what to do but they don't come in and look at it. Still, I would recommend the tub itself.

I have arthritis and one day I got in my regular tub and it was hard for me to get out, so I said to myself that I was not gonna get into a tub anymore unless I was gonna shower. But I like to soak in a tub so we talked to someone about it and called American Standard. I decided to go with them because the man that came here explained it real good to us. He told us everything that we were going to encounter with it and he checked everything, to see if the tub would fit in my doors. He was very well-informed in what he was doing.

Our walk-in tub is very good and we appreciate it. My husband was really sick, so we needed it. The reps at American Standard were extremely good, especially the installers. The installation went smooth and painless and the whole project took just a day to be completed. My husband died in January, so we’re not using it as we did before. Still, when he was alive, we could give him a shower and a bath. He couldn’t do that before and it was much more difficult for us before having the walk-in tub.

My wife couldn’t walk so we got the American Standard walk-in tub. They done a pretty good job installing it. I would recommend them.

The rep was personable and he seemed very knowledgeable. Installers were great as well. They really seemed to know what they were doing, and they set everything up and cleaned up after themselves. They were really nice. I get in the tub every day and even if I've already had a shower, I'll get in the tub just to warm up and relax. I like the comfort of it and I feel safe getting in and out of it. I also like the lifetime warranty. I would recommend American Standard.

I was a general commander and a real estate broker when I was a child so I had contact with American Standard for 50 years. I am extremely happy with them. They're a nationally known brand and I have no bad knowledge of them. Being in the business, I'm a nitpicker, so there were little things I would have done different during the sales. But they've done it a lot of times and they're professional with their job.

I researched a couple of different walk-in tubs and I like American Standard. I like the lifetime warranty and all the jets. It is like a spa, and, with my disability, I do not have to worry about falling. I interacted with a great sales rep who answered every question we had. He is well-informed and he explained the tub to us and how everything works. A gentleman with his two kids did the installation. They were great and they got the tub in the spot where they had to put it. I love my American Standard Walk-in Bath. If I’m aching, I fill the tub all the way and turn the jets on. Then, I sit in there for a bit and turn the lights on. I recommend it to anybody.

My husband had two brain tumors and he was impaired that he could not get in and out of the shower safely. Our shower was small that even having a handicap seat would not work at all for him so it was a necessity that we do something that would be safe for him and that I would be able to bathe him and get him in and out fairly well. My husband and I looked at several companies and I showed him all of those that were available. He saw the name American Standard and being as old as we are, we went with a dependable company that has been around for a while. We also like the quality and dependability of the products that American Standard sells. We got in touch with Liberation and then a gentleman that had a vast experience not only with the prior company came out. At that time in our life, this was greatly needed because of the situation with our existing shower and garden tub.

The installation of my American Standard tub went very well. The two gentlemen were very knowledgeable and very efficient in terms of putting in the tub. They made sure that everything was in place. They also put up with two helpful pussycats that helped them put in the tub. I like the tub very much.

I called American Standard. I have a medical issue that I wanted their walk-in tub so bad. The gift they had which I desperately needed was also a deciding factor to get one from them. American Standard carries its brand too, so I wasn't worried about it. The salesman I had was excellent, personable, and knowledgeable. He returned calls in a timely manner. Since getting the tub, I've had one service call and they were down here the next day. So, I was impressed.

I have myotonic dystrophy which is breaking down my muscles and my mom has a hard time getting out of the tub so we decided it’s time for a walk-in tub. We looked around and saw the American Standard advertisement in a magazine and the reps came out and talked to us about it. They were so helpful and easy to talk to.

I bought a walk-in tub from American Standard for my wife and she likes it. She couldn’t get into one till I put this in, so she’s loved it. I like it better than other companies too. Their sales reps were great and they knew everything I needed to ask them. Installation was great as well. They did it in one day for me.

It's very convenient to have the walk-in tub. Plus I like the price and the strength of the frame. They said the installation would take a day and a half, and it took a day and a half exactly. The installers were very professional too. They didn't make any marks in the wall or do anything bad, which was good. They also cleaned up after themselves each day. Aside from that, my interactions with American Standard's reps have been very positive as well. I've had a couple of issues and they took care of them right away.

I always heard American Standard was the best. Their salesman wasn’t as quick as I wished he had been, but he came and did a nice job. The installers were very efficient. American Standard didn’t come as quickly as I thought they would’ve. I had to wait about 10 days, but they finally got it. And when they started to work, they finished quickly and I thought they did a nice job. Also, I’ve enjoyed having the walk-in tub.

I saw American Standard Walk-In Tubs on TV and the brand looked like the best buy to me. Their sales guy was very professional and knew what he was talking about. He did what he said he was gonna do and followed through with everything. The installers were very good as well. They came when the sales guy said they would, called before they came, and had everything in place. Then, they left with no clean up to be done. Using our walk-in tub has helped my arthritis. It has also helped my husband since neither of us could get in and out of a tub anymore because of back and knee problems.

My husband is 88 and has neuropathy. He can't get in and out of the tub. I got a tub for him and I've always had American Standard fixtures so I went with them. The sales rep and installation team were very nice and very professional. The installers got it done quickly. However, it turned out that the American Standard Tub was a little bit too small for him to be comfortable in. He can't get down in it and let those jets hit his shoulders or anything like that because his knees hit the front of the tub.

I already had an American Standard height toilet in my front bathroom. I had had that for several years now. It's a great toilet. The guy that came out to the house to tell me all about their walk-in tub was good as gold. He was anything but high pressure. He had all the time in the world to talk to me and answer. He talked to for well over an hour and he was very pleasant.

American Standard's rep was great. He was upfront about what we could expect, and he told us about the walk-in tub. We had some little pros and cons and he saw my way about one thing, and I'm glad we did it that way. I was happy with the installers, too. They had to take my door frame out because it was not as wide as the tub, so they made it wider. But, I wasn't happy with the way they put it back together. Nevertheless, my wife absolutely loves the walk-in tub and uses it over the shower now. I'm happy with it and with American Standard's service.

I am used to the name American Standard for anything in the plumbing line. They have been around for so long so I am familiar with them -- if it is around that long, it has to be good. Also, my dad was a builder and I know he always used American Standard. I’m 85 and I am active but I had an episode and I begun falling. I have a lot of problems falling. It was then that I went to see different tubs. I like showers but I can fall in there as I try to get out of the tub. I was also uncomfortable. Moreover, I could not physically get in and out of the jacuzzi that I had. I notice all of the other walk-in tub companies coming in and I thought that it is a good idea because I have reached an age where an assistive facility is down the road for me. So, I thought this would allow me to stay in my home longer. When I received a whole lot of emails on the walk-in tubs, it struck my eye because it was American Standard. So, I called and made the appointment.

I was told that American Standard was the best, and their representative was well-informed and patient in explaining so that my husband could understand. We were real impressed with him. The installation took two days, one to remove everything and prepare and the other day for the installation itself. The techs worked and were determined to make sure that everything was just like before when they left. They were very professional. The tub is wonderful and it’s so much easier for my husband. With his Parkinson’s, I was having to stand with him by the shower to get him to be safe to shower, and now he can just sit in, bathe and shower. I'm very pleased.

My wife is 93 right now and she doesn't have any trouble at all, but the way she was operating the tub we had, I was afraid she was gonna fall and hurt herself. I decided I needed to buy a tub for her and settled on American Standard. I called them and they came out. The sales rep was good on every phase and then the installers took care of things and did a clean and outstanding job. Everything went perfectly and the tub is top-of-the-line. My wife is very pleased with it.

I have arthritis on my knees and I was having a problem getting in and out of the regular tub. Because of that, I was in the market for a walk-in tub. I started seeing ads for American Standard Walk-In Tubs on the television and so I went online and looked them up. I then decided on buying from them because of the lifetime warranty. The sales rep who came to our house was good. He explained everything to me and showed me comparisons between their brand and the other brands, specifically about the lifetime warranty, not just the lifetime limited warranty. I also had a good experience with the installation team. They finished the job in three days because they had to do some additional work as far as wiring another electrical box. It was good and I wasn’t inconvenienced too much. I'm enjoying the tub. It's easier for me to take a bath now.

We love the American Standard walk-in tub. We had looked at other walk-in bathtub companies, but their products didn't have the same quality. The sales rep of American Standard did an excellent job showing us the quality of the fixtures and explaining the tub and how it works, and what it would take to install it in our particular situation. Overall, he did an excellent job describing the whole experience. We were happy with the installation team too. There were some challenges with where we wanted the tub installed, but they handled that fine. They were really flexible with us and they did a good job. My wife uses the tub more than I do and she is happy with it, although she would like the seat to be higher.

The interactions I had with the American Standard sales reps went all right, although they went a little fast and I wish they could slow down a bit. The installation went good, but they've got to throw my old tub away, which I can take care of myself. They put it in a different spot where there was no plumbing. Also, I still got the shower in there and I got to take that out. I like the new tub, but the seal on the back side keeps coming apart. I put some clear stuff on there and it seems to be holding. The tub works well on me.

During the month of September I purchased American Standard walk-in tub. I had a horrible experience with the installer here in Jacksonville, FL. He damaged my bathroom floor tiles and walls. He also failed to seal the edge of the tub. Also, he left my ceiling exposed with sheet rock. I have called American Standard on 3 different occasions and requested that a supervisor rectify this situation. They have been non-responsive and their only solution has been to refer me back to the installer who damaged my home. They take no responsibility or concern to my situation. I would never recommend this company again to anyone as it has now become my responsibility to chase the installer. I requested an alternative installer in Jacksonville and was told that this bad contractor was my only option and that all the supervisors were out in the field. No return calls back from American Standard. Do not use this company! I am very disappointed!

I called the American Standard phone number and the man came out and gave me about an hour of his time. I was stunned at the price. $19,000 is crazy. One of my sons who's in construction told me that I could build a whole bathroom for that price. He thought it was outrageous, but I'm not a good candidate for making choices. It took some three tries to get the right tub because it didn't fit. The next one leaked, and then on the third try, they got it right. I actually prefer a regular bathtub, but I couldn't take a chance on falling in one again. I'm 82 and I've got a very bad spine. So I went for the walk-in tub. The only thing I don't like about the walk-in tub is if the doorbell rings, you can't just open the door to the tub. But when you're in a regular tub, you can just step out and put a housecoat on and go to the door.

We got an American Standard walk-in tub given that we have other American Standard things and we like them. We had a terrific experience dealing with their sales rep and their people did everything well. I've been in construction for a long time yet this was the first time that we had a group that took things apart and were very careful, didn't leave a mess and put it all back together again like new. Their guys worked perfectly.

I saw an advertisement about American Standard Walk-in bathtub and I sent in something to ask for more information. Then a salesman called up and set an appointment. I enjoyed working with the salesman and what he did wasn’t a high-pressure sale. He just gave me all the information and let me make the decision, which was why I bought the tub. His knowledge of what he knew about the products was great and he was able to answer all my questions.

I wanted to get a walk-in for my wife and I got one from American Standard. I like it. Their installation team were all right, but they didn’t bring me a toilet that fits that hole. They told me I was gonna get a free toilet with the tub but I never got one. Other than that, they did a good job and the people I talked to during my purchase were friendly as well.

I liked the way the American Standard Walk-In Tubs' salesman presented himself. He was very convincing and he didn't pressure me to buy. He just showed me his product and let me make up my own mind. Then the installation team was nice, professional and courteous. The installation took less than two days. It started one day and finished up the next. I was at the point where I was afraid of getting in and out of a conventional tub so the walk-in tub makes everything a lot easier. I recommended American Standard to a bunch of people.

I saw an American Standard advertisement in a magazine and I liked that I'm guaranteed. I also chose their name over a different walk-in tub company. The sales rep was pushy, but he was really informative and really friendly. The installer did a very good job and was very quick, very efficient, and a lot more than I thought possibly could be done. We are extremely happy with the overall quality of the tub.

The American Standard sales rep that came out was a really nice fellow. He was very efficient, clean and smart. The walk-in tub is good quality and I'm glad I got it. I had hip replacement and it cut a nerve in my hip, and I use the tub to exercise that leg. I had some trouble with it but the tech came and fixed it the next day.

My wife and I are both 87 years old and we needed a walk in tub that we wouldn’t fall in. I considered other brands too but American Standard has low step-in which was the important thing for us so I went with them. My interaction with the sales rep was okay. They were fine. Their installation process was beautiful. It only took them one day and they came back the next day, finished up and the tub looks good. We don’t have to worry now about falling in the shower. It works good. It has been a beautiful experience overall.

I needed the best tub and going with American Standard seemed like the right thing to do. The installation ran smoothly and took about a month to set everything up. However, the tub should’ve come a little faster and smoother because price-wise, it was sky-high. The price should be lesser and they should allow for a longer period of time to pay it off. Other than that, the tub's material is right and American Standard is a good company.

I was looking for a walk-in tub and I saw American Standard Walk-In Tubs on a Sunday paper. When I ordered the tub, I was told that it’d take four to six weeks before they could install it because they had other people who worked on them too, and I was good with that. Their sales rep was very good and knowledgeable. I had to wait a day to use it after installation because the glue or the caulking had to set in. So far, I've used it twice because I really bought it for my 88 years old mom. I feel safer with her being able to sit down in there and I don’t have to worry about her falling out of the shower. I was happy with them. In fact, I would purchase again because they had good hardware.

American Standard had the availability to install the tub pretty quickly. Their sales reps were professional. They were here for an hour or so, answered all our questions and seemed to be pretty knowledgeable about the product, and most importantly, about the installation process. The installation went well but the installers had to return to repair something that they missed during the installation. They were very prompt in doing that and it was done the next day. If you’re in need of a walk-in tub, they have a very quality product and a competitive price.

I saw an American Standard advertisement and my husband and I talked about it for quite a while. We didn’t have anybody here in town that was, at that time, selling American Standard products. They had a good thing going so we finally went the next step and we signed up for it after waiting for it to get produced. A rep came out to our home and told us more about the whole process. From there then, it was a matter of waiting for the tub and getting it installed. It was a fine process and we were really happy with it. Although there were a couple of glitches, the rep was really good about getting it all handled. There were things that needed to be replaced from the factory, but when they figured that out, it all turned out fine.

It was said that American Standard was good quality, it had the jets and the lights and I can get a free toilet with it, so I got a tub. The sales rep was very good and the installers carried it upstairs and connected it. They weren't very good in changing the computer board because suddenly it didn't work. We had to have the other person come in, and he put a new computer board in. When the board worked, it was fine. The tub is nice and I feel I have more circulation. Sometimes I'm afraid of soap getting on the base of the bathtub and the wall because the water rises to a certain thing. If you don't have any bubbles, then it's okay, but if you have a lot of bubbles, it goes higher with the jets and as with any bathtub, it's very important to keep the dilution of soap right.

We talked a rep from American Standard about getting a walk-in bathtub and he was the only one we talked to. He came to the house and discussed it to my husband and me. He was very polite and we had a very positive experience with him. Also, I like the tub and the things that it has on it, so we went with it. When it was put in, I loved the guys that installed it. They were very helpful and even offered to put me a shelf behind it, so I liked that. But there is one problem where the water comes out. There seems to be a space between that and the tub where the faucet is falling down a little bit. Other than that, I really love our walk-in bathtub. It is wonderful and I have recommended it to my cousin.

The sales rep was fine. We got our tub and it has been great. We love it. Overall, we've had a good experience with American Standard.

My wife couldn't walk into a regular tub and use it. She can't get up and she's got a lot of problems with her legs. She needed a walk-in bathtub and we bought one from American Standard. With it, she can sit down and it has been wonderful for her. However, I thought of it differently. I imagined myself sitting there and reading a book while the tub is going, but I suddenly realized that the water has to come all the way above me near the neck, so there's no way I can read. I had to put the book above my head to read, so that was a little disappointing.

I liked that American Standard installs walk-in tubs on the same day. However, they put mine in a couple of days later. The guy cut a hole on the floor and I never thought that he would go down that little hole to hook up the pipes because it was over a crawlspace, but he did everything. They did a good job. However, there are only two jets along the back of the tub where you sit. If you look at the advertisement on television, there are six. I was a little disappointed in that because they don’t hit my back where I want it hit. Also, one of the lights down in the bottom is burned out. But other than that, I've had no problem with the tub. It's hard to get in and out of it so I don't use it that much, but everything was good.

My wife had Alzheimer's and I had to change the tub so that she could have a walk-in tub. When the sales rep from American Standard came to my house, I was satisfied with the evaluation and the program he had. He had excellent knowledge of the product and I was pleased with him. He also took care of some issues that arose. Also, the installers were really good and they worked hard. They cooperated with me and made some adjustments that I asked them to do. Now life is easier for my wife’s home care.

I’m 87 years old and when I get into the shower, I have to hold on to something. Taking the shower can be scary since the bathtub’s slippery. I liked American Standard's ad and the fact that they had a new toilet along with the walk in tub which saved me money. The rep I worked with was very nice. He explained the whys and wherefores. The installer was very pleasant and he did a good job. The installation took a couple of weeks because I moved then and I still had furniture to get from my other residence. So far, I have used the tub once. However, my water boiler is not functioning right now. When I get into the bathtub, the warm water gets cold and it's not a good feeling. I spoke to their rep today and he said they’ll be coming soon to change the boiler. Other than that, I’m happy with it and I don't have any regrets buying it.

We’re getting up there in age and a walk-in tub seemed to be something for us to use. The American Standard rep was great and he did pretty well. Installation was good, too. I'm very satisfied so far.

I had a walk-in tub before but it was a piece of junk that fell apart. I needed another tub for my new place. I looked into American Standard and had a fine experience with their rep. I liked him as he was thorough and very informative. The installation was fine too except that the guy who installed it left the company right afterwards. One of the jets fell out and I had something that he had to come back and fix. At the time, American Standard didn't have anybody in the area, so I had to find my own plumber and I had a hard time. It kind of concerned me that it didn't appear at the time that they have more than one person covering my area.

The young guy who sold me the American Standard Walk-in tub was wonderful and nice. He took time with me and explained it to us. When people brought the tub out and put it in, everything went smoothly and I was pleased with the whole situation. I got it for my boyfriend because of his health reasons and of course, he didn't get to use it as much. I'm just 63, but I still enjoy it.

When I contacted American Standard, I found that the reps they had were good guys. I got a tub from them and their installation team did a good job. However, it doesn't empty as fast as the rep said it is supposed to. Still, I'm not dissatisfied with them in any way.

The guy was knowledgeable and everything was fine, but he kept trying to sell me the little scented stuff that went in the American Standard tub and I was not interested. Also, the installers were good till after they left. They were not very good at fitting the trim work around the tub and about two weeks after they put the tub in, I could hear a dripping sound. It quits for a while and then periodically, it starts in again. My husband is hard of hearing and couldn't hear it. A couple of days ago, I walked into the entrance to the bedroom and it smelled like wet wood. The tub has jets and lights, but I'm not happy with using it. I'm an old-fashioned person, and I like a tub where I can sit down and stretch out instead of just sitting there. However, we got it mainly for my husband.

Both my toilets are American Standard and they’re good. American Standard is a great company and they have really great employees. The in-home sales representative who came to talk to me about the tub was really nice, pleasant, funny, and very knowledgeable. The installation was fabulous too. They were in and out of our place in no time. They were nice, let me ask questions, and were just great. Overall, we love the walk-in tub. Others should get one if they feel it would benefit them.

I use American Standard products so I know that their products are good. The sales rep was excellent. He was very helpful and knew his stuff. The installation went very good. The guys were excellent. They made a little boo-boo but I called them and they came back and they took care of it. Their walk-in tub is okay but it cost a lot of money. We have it in another place and we’re not living down there because it’s not our primary home. But the gasket came away from the door. We called American Standard and they sent the gasket but I wasn't there so my neighbor picked it up for me. When I go down there in August, I’m gonna call American Standard and let them come over and install the gasket for me, which I’m sure they will.

We liked American Standard very much and it certainly helped my husband. They seemed to do in a little quicker fashion than others. We also got them for some of the extra things they had. The sales representative was the kind of person we like, he just said the advantages and how he could help us and didn't press anything. The installation team was very fast and cleaned up very well afterward. We were impressed by the way they got the tub in and the fact that they left the bathroom in good order. Sometimes, when people put new things in, they make quite a mess but they were very good about that.

Everybody at American Standard was very nice and very helpful. The sales guy that we worked with got us the tub that wasn't as expensive but was exactly what we needed because of the door opening out rather than in. My husband is an amputee, and it's helped him tremendously. We really enjoy the tub.

I feel refreshed when I use the American Standard. I like the commode too, it works all right and I use it for pain. The sales rep did a good job and everything worked out. Then the installation team did a good job, was very courteous and left everything in a clean manner. American Standard is a very dependable product and I am 100% completely satisfied.

I had very good interactions with the reps at American Standard as they had the efficiency that I expected. I purchased a walk-in tub from them due to the balance and the comfortability of being in and out of it. The tub has been a plus and something that is very good and efficient. The person that uses the tub doesn’t have to step over and enjoys it. It is so much more convenient. American Standard is very favorable and the tub is what it was advertised.

I read about American Standard in different magazines. I did some research online and I liked what I saw. The rep gave us quite a bit of information and it was excellent dealing with him but we have made up our mind as to what we wanted prior to him visiting. The installation team was very professional and quick. American Standard has good people to take care of you and since using the tub, my lifestyle has been a little quicker and easier. I would recommend them.

The reps and the installers from American Standard have been good and we didn’t have any problems with them. They cleaned up and took care of everything. We had the installer come back because of the door seal and he got it all fixed and it’s working well. It’s been a great experience with them and we are satisfied. We enjoy the tub and my husband really likes it and takes more showers and baths than he used to.

I had three people come out for quotes and they give me an idea about how they would convert a normal walk-in shower to a walk-in tub for my special needs daughter. The salesman from American Standard pretty much sold me on it. He spent a lot of time with us and explained everything thoroughly. He told me a lot of the tubs was built locally here close by in Texas and if we ever had any problems, there’s a local company that would come out and fix the tub.

My husband saw American Standard on TV. He was one who wanted the tub and he did all the paperwork. The sales rep was great and the experience was perfect with the installation team. The installers showed up when they were supposed to and did everything they were supposed to do. They were nice, neat, polite and they cleaned everything up. They were here half the day. I have used the walk-in tub twice. My husband loves it. He hasn't been here for quite a few months now but he enjoys it.

American Standard is a big name in bathrooms. We decided to get a tub from them and their rep came, set up stuff and we got the tub ordered. The installation went well. I put an on-demand hot water heater in so the tub would maintain warm water constantly. The installers were courteous and they cleaned up the work area once the work was completed. Overall, American Standard isn't cheap but they're good.

I have thought to rearrange my days so I can usually get in my American Standard. I like the idea of all of the jets, it gives me the invigorating massage. I also like the fact that it empties out fast and that there’s a procedure that I can go through to clean it out like putting some baking soda in there and work it through the system. The only thing is that the seat is not heated and it should be because it's cold when you first get in there. But everything else is just wonderful. It's easy to get in and out of the tub and that’s especially important to me with two knee replacements and at my age.

I wanted a walk-in tub and American Standard was the one that answered it. It was very good with their sales rep and during installation. The sales rep was knowledgeable and the installers cleaned up after themselves. I appreciate their reps. I use the tub from three to four times a week and it has helped with my arthritis. I was going in for hip surgery when I got it and it meets the needs that I got it for. Also, I've had family members come visit who have used it and they love it.

We were seeing American Standard on TV and my husband called them. They discussed with him how easy it would be for him to get in and out because he's a heavy guy and he has leg problems. They talked about the ease for him to walk in the tub and get down from it. The installers did a nice job. They were pleasant and were professionals.

The salesman who came out was very convincing. He kinda went over the history of American Standard and how reliable they are. He also said they were gonna throw in a free toilet with our purchase, as well as guaranteed parts and labor. The gentleman who installed the tub did a good job. But the crew had to come back and re-caulk the tub as it was leaking around the seams. We had put it in place of a walk-in tub or garden tub, and they had to build it up around there. They said they had to do that because the caulking tends to shrink up after a while, and they took care of that. Overall, I’d recommend American Standard. However, I’m concerned now because the tub is not heating the water when their advertisement said it has a built-in heater. Maybe that’s something new because it’s showing up in the ads today. But I had to buy another water heater to keep the water hot enough because the tub uses so many gallons.

We started comparing various tubs online and American Standard was what I came up with. We decided to go with them for the quick drain and the number of jets on a leg and feet. The installation was excellent and the installer showed me everything. I feel safer having the tub here and the overall experience was very good.

I bought an American Standard walk-in tub mainly for my wife to be able to take a bath and she loves it. She could hardly stand to take a shower and she couldn’t get over a regular bathtub. I called American Standard and the rep came over and spent the whole afternoon with us in giving us a demonstration on the tub. He explained to us how it worked and we purchased it from him. The tub we ordered was sent from the plant out at Dallas. The installation of our tub went perfectly and it was done in one day. The installers were very efficient and they did a good job.

A company was trying to sell us a tub but I saw American Standard advertised and they were so superior to the other one that there was no trouble making a choice. Their sales rep told us what and what not to expect. It was all I could ask and he was honest about it. Also, I was really impressed with the people that installed the tub. They came, went to work and didn't take big breaks. They worked all day hard, got the job done beautifully in one day and I appreciated it. The tub is very good and I enjoy using it. Buy American Standard. They're the best on the market.

American Standard Walk-In Tubs had more features compared to other walk-in tub companies and their salesperson was very thorough in his explanation. The installation experience was excellent and the installers, the Hobb brothers out of Pennsylvania, did an outstanding job. The walk-in tub has the air and water jets and it has the heating element in it as well. It does a good job of giving me a good cleaning overall with the air jets, and the jets help muscle aches and pains. I’ve already recommended American Standard to two of my friends.

We had a giant tub that was doing nothing and we bought a walk-in tub from American Standard to replaced it. And this tub made the bathroom more functional. When I purchased it, the sales rep I spoke with was very good. He answered all my questions and went through the whole process. Also, I was very impressed with the speed of the installation and the attention to detail that the installers did. I'm very happy with their work, too. Since the tub was installed, we use it from time to time and it has fulfilled the purpose that I bought it for. Go buy an American Standard Walk-In Tub.

American Standard's sales rep explained everything very well. The two guys who put the tub in also did a very good job and they were very professional. Since I got it installed, whenever we got aches and pains, we go in there and it makes us feel better. The American Standard tub is a little pricey but it is a good product.

American Standard is a good and reliable company. Their price is also fair, so we went with them. Their sales rep was very friendly and gave no pressure. The installer was very good as well and knew what he was doing. He got it installed in very good shape and he didn't make a mess. The installation took all day. He traveled quite a way to get here and worked a little late at night to finish up to the end. We enjoy the tub and its quality has been very good. It is maintenance-free and has all of the features you can get from another place. It has made it a lot easier to take a bath rather than a shower. I'm 89 and my wife is 85, so it fits our lifestyle very well. I'm very satisfied and I'd highly recommend American Standard.

After my husband became somewhat disabled, we thought it was better for him to have the walk-in tub to make it easier for him to get his bath. It was also to stimulate his legs with the jets. American Standard has been in the business longer and after the consultation with the salesperson, I was convinced that it was the right choice. We went over everything and he was able to explain it as well.

I had a hard time getting in and out of my tub. I couldn't step over it anymore as I got older. I looked up some walk-in tubs and there was one guy that I talked to who put me off. He was demanding. On the other hand, the American Standard guy that I talked to did a much better job of selling us the tub. He answered all of my questions and was really good. On top of that, the price was better. I got a reference discount too so that helped.

I had a good feeling about American Standard because they've always had a good reputation. The installers did fine. They ended up not having some of their supplies that they wanted in their little kit, so they had to go to our Pierson's. We're up in the boonies. We're two hours from the Oregon border, so you don't have many opportunities. The only the hardware stores are Ace and Pierson's. That got a little frustrating and it pushed into two days instead of just the one that they wanted. But the installers worked good together. They left everything clean and nice.

My husband’s mother lived with us and she had difficulties getting in and out of the tub because of her age. She had dementia and Alzheimer's at the same time so we purchased a walk-in tub on her behalf to get her a better lifestyle. When I did some research, I enjoyed seeing the comments made about the American Standard’s system. They have been around for a long period of time and it is American made. I also enjoyed having the sales rep when he came. He was wonderful and very knowledgeable. He also knew exactly what our needs were. The presentation was not lengthy but it was to the point and deliberate. It was easy to understand and if I had a question, he had no problem with stopping everything to give an in-depth information to satisfy my inquiry. I was very happy with the way he presented himself and the product.

My mom told me about American Standard Walk-In Tubs. She said that she scheduled a consultation. We then met the guy, and she decided to go forward with it. The rep we spoke with was informative and the installation team was very nice. However, they did a couple of things that I would have liked to have gone over before they did them, and I would have done it differently. Like there's an empty space against the wall. It would be beneficial if that was more leg room instead of empty space. Also, they have got a handle that's a way down in the tub. That should be optional because I don't need it, it's just in the way.

In 2014 we had an American Standard walk in tub installed. It works ok, but within a year the paint was peeling off the door and handle. They have sent 4 different repair team to fix the problem and all have failed. At some point American Standard switched to a sub-contractor to handle their customer service. Their representative at first told me that the guarantee covered parts only and I would have to find someone to do the repair work myself. After some argument the sub-contractor agreed that the guarantee covered parts and labor just as the American Standard ads state. The service team that they sent said that they could not fix the problem and left. The tub is still unusable. It is time of American Standard to live up their responsibilities and buy back or replace the tub.

My wife and I are 76 and we both have back aches and pains from aging. We had a really nice tub and we had it installed when we built our place. It had the jets in it and the handles on the side. But neither one of us could get down in it or get out of it. There it sat for a couple of years, never used. One day, an ad on the computer came up for a walk-in tub. I asked my wife what she thought about it and I told her that we’d get more use out of that than the current tub we had that was just sitting here. She agreed, so we contacted American Standard. They sent the salesman out and the rest was history.

I was in New Jersey visiting my aunt and when I came back home, the walk-in tub was in the bathroom. It was a surprise but I got back in time when they were doing some of the installation. Everything was smooth. However, a little bit of the foundation started dropping so my husband called them. They came back and resealed it good. The people were great and they were the same people that put in the walk-in tub and the same two gentlemen were the ones who did the shower. They were very friendly and helpful. We laughed and talked. They were very respectable men and if people would get a walk-in tub, they should get it from American Standard.

A friend in the plumbing business said, “You better use American Standard,” so we got their bathtub. Their sales rep came and talked to us and everything he said was fine. The installation was fine too. They put it in where the old tub is but my husband is tall and he can’t get in it. There are plenty of people who are really tall who can’t fit into that tub. If they can have it made four inches more, it would help a lot. He loves to soak and he would be much more interested in being able to use that tub. We have a 7-foot tub downstairs, but it’s just a plain tub. Nonetheless, our experience with American Standard Walk-in Baths has been perfectly marvelous. I sit in it and massage myself, and my body works better. I wish I had one in every bathroom. In fact, I’m putting one in Florida too. Our tub doesn’t have a heated seat, but I hope I get one for my Florida house. I like American Standard and I have recommended it to more than one person.

I wanted a tub and American Standard seemed to advertise right down the line to what I needed and could afford. The rep who came by was polite. He seemed to know everything we needed to know about the tub and a few extra things. The whole thing went well including the installation. They found something wrong and they immediately took it out and brought another one in. It took them an hour or so more but they did it and got it taken care of. The tub is easier to get into and easier to get out of. Also, the shower is right there. It works well.

Purchased an American Standard Liberation walk-in tub 9/20/2017. One of the points the salesman emphasized was that it was guaranteed for life. If any problems just call 855-225-2183 and it will be taken care of right away. My tub was used 5 times and then nothing. I called the number on 7/13/2018 and received a message that all representatives were busy so leave my name and number and they would call me back as soon as they could. I had received no call back by 7/24/2018 so I called back. The representative said it need an upgrade so she would send the parts for repair and upgrade. I should receive them in two days. When the parts arrived I should call back and let them know and they could schedule someone to make the repairs. I received package on 7/26/2018. I called to let them know I received the parts and to schedule the repair.

The sales rep and installation team of American Standard were very nice. The installation was done in less than a day. The walk-in tub is a lot better for my wife. She's on a wheelchair and she couldn't take any baths before. She always has taken a shower and now she can take a bath.

We wanted to redo our bathroom. We had a tub, but we needed a walk-in tub because we were getting older, so chose a tub from American Standard and it has been over a year since they put it in. The sales rep was really good about everything. In fact, he told us that if I'm not gonna use the tub for at least two or three times a week, I shouldn't buy it, but we did anyway. The installation team was really great. As a matter of fact, they noticed that something was not gonna come out the way it was originally designed and it saved us about $1,500. My wife and I both like the tub, although the only thing that we don't like about it is it takes too long to fill up. I would like it to be filled up and just step in. Nonetheless, our experience with American Standard was great.

Good after fixing the issues! Enjoy the whirlpool very much. Was hard to get Repair person a lot of waiting. Like the commode that was installed. The caulking is starting to crack after a couple of years. But I would still purchase the tub.

My experience with the American Standard walk-in tub has been mostly perfectly wonderful, but if I stand to use the shower, it really doesn't work very well. At the time it was installed, it would have been good to have a curtain or some top thing installed as well so that if I want to stand up and use the shower, I can do it without it going on the floor. I may try to get some curtains but we haven't succeeded yet in finding someone who is going to help us with this problem.

I am very disappointed by the quality of this tub. I've had electrical problems ever since installation. The repair technician had to reset the circuit breaker in the tub several times. He finally taught my roommate how to reset the breaker but hasn't solved the basic problem of why it keeps blowing... I will say that getting an appointment is easy and the repairman is available at your time. However. for what I paid for it I'm disappointed.

The sales rep from American Standard was a really nice person. He went through everything and told me how everything would work and that was what really sold me. When my walk-in tub was installed the team cleaned up their mess and everything went well. The only thing I really didn’t realize that when my panel would go off here, all of my features on my tub would stop working so it took about three people to come out. If the panel would go out with buttons, we had to take the panel off and do a reset button on there. I also don’t like that the seat is real hard but other than that it’s okay. I had a stroke and I couldn’t get in to sit down into my regular tub because I wouldn’t have anybody to help me out but it’s easy for me to take a bath now with this walk-in tub. I would recommend it.

American Standard sounded like they knew what they were doing. Their rep was okay but the installers made one mistake. They didn't fasten down the toilet, so it had a leak. Plus, they were slow. They said that the installation would take about 10 days but it took almost three weeks. American Standard didn't seem to have their crews well coordinated.

When we decided that we would get a walk-in tub, we had a whole bunch of different people come in and one of them was American Standard. We knew American Standard had high standards and that was why we chose it. The sales rep who came to our house was very knowledgeable. After we heard a whole bunch, we knew exactly what we wanted. Some of them came in with wonderful pictures and everything, but it didn't tell you much. The installation was very good, too, and was pretty quick. Since having the walk-in tub, I didn't need help getting in and out of it.

The gentleman from American Standard Walk-In Baths that made the presentation was quite good and his product knowledge was excellent. His communication skills were very good. The way he demonstrated the product itself and all the visuals and the material that he showed us convinced us that American Standard's product was head and shoulders above some of the others we had looked and researched. So, we made that decision and we’re very happy with it.

I was in need of a walk-in tub. American Standard's sales agent came here and he was good at representing the product. So, I decided to purchase from them. The two people that came to do the work were professional and timely. But to make the vanity fit in the bathroom, they cut away the molding around the door and I had to have that redone. Also, there were a couple of things I wasn't satisfied with, but overall, the quality of the work they did was good. I would recommend American Standard.

The American Standard rep I dealt with was great. The installation team was wonderful, and they cleaned after themselves. I haven't been home to use my tub much, but I've used it and I love the way it works -- the jets, and then the relaxation.