American Standard Walk-in Baths Reviews

I needed a walk-in tub for my crippled wife and I called American Standard thinking it’s the best one. It took them a couple of days to get the tub installed but they had to come back and fix a leak it has had on the water heater. They installed it, but the light doesn’t change colors in it. That’s not working on it. And with the water heater I had them put in, the water gets cold before it fills the tub up.

American Standard Walk-in Tub was the only thing I ever saw advertised and Eric Roberts was selling it, I just had to have one. The installation team was very good, very professional and very quick too. They did it in two days. It's a high quality product.

I’d been researching through AARP and the VA, and my Medicare programs. I had to decide, do I get a walk-in tub and then modify the downstairs bathroom, or do I put in the chairlift to go the second story of my house? I have a two-story home and I’m a wounded veteran. After talking about it effectively and financially, the tub was the answer, and then I had to find out which tub was the best for me. I had my adult children in their 50s research it on the computers and we came up with American Standard. We had a representative come out to the house, and she was very effective.

Working with American Standard was excellent. The installer was really good. The floor joists are turned the wrong way in my house. So, the drain’s a little slow. The installer spent a day and a half here and he had to run a separate drain. Instead of going straight out, it goes under the tub and then down. The entrance to the tub needs to be wider for larger people though. Anyone considering it should look at one first and make sure, like getting in and out.

I was told by the American Standard salesperson that the tub has heating units on the two sides, the feet and the back, and there aren't any. So, I felt he misrepresented what he was selling. But on the other side, it's been really good. I would offer a thought on the control. It's difficult to try it because you got the hot and cold control for the water. If it was a single lever, that'd be a lot better for controlling the water because anybody that's kinda disabled got a lot of things to deal with. Besides that, it got another control for the shower part. So, you're trying to adjust the water temperature plus turning on the shower and shut it off. I think there's some way they need to try to make that better for the consumer. But otherwise, we've been very pleased with it.

We investigated several companies, and we liked American Standard's 100% lifetime warranty on everything. That was very important to us. We also liked the features. It has many more jets than most of the ones that we looked at. Plus we liked the salesman. Other salesmen were like car salesmen, and that was not the kind of people that we wanted to do business with. There was a bit of a delay during installation, but we got it fine and it’s very enjoyable. The biggest problem that we see is to use it as a tub. It’s just like any other tub, but it takes a considerable amount of time to fill up so that you can enjoy all of the features. We use it as a shower more than we do a tub at this point. But we very much enjoy the walk-in features because as we age, it is more difficult to get into and out of tubs and it’s more dangerous. So, this is a good safety feature for us.

The experience with them was very pleasant. They were easy to work with. It took them a little bit longer to install the tub, but I think that’s because of the design of our bathroom. We’re very well pleased with everything. My wife just loves it.

I got a good deal on it, and the salesman was very knowledgeable and good. He wasn’t pushy, he gave us all the information and he answered our questions. I had other companies out too, and I felt more at ease with him. Also, the installers were wonderful. It took them a week, but they were there the same time every morning. Every day, they cleaned up after themselves. I had to have some electrical stuff updated that they made me aware of, so I had electricians to come out while they were there. The head of the team actually took the electricians down and showed them where he saw the problem was. And he let me know whether what they were talking about was a good price or not. He also took his time and went through how to use the tub, how to clean it and what not to do.

We’ve had American Standard fixtures in our home forever. We've known about their walk-in tub for many years and when we had the sales representative for it, we had very good interactions. The explanations were very good too. The installation team was very nice and they took about one and a half days to install the walk-in tub. They were very professional. The also installed the toilet with a bidet, which is a pretty cheap piece of equipment. The seat’s already cracked and I don’t know if that’s got any warranty on it or not. Other than that, I’m very satisfied with American Standard.

It’s easy to get into the tub and I like the whirlpool in it. When I had a problem with the jets at the bottom of the tub, their people came out and fixed it.

American Standard Walk-in Baths's sales rep was absolutely wonderful. He explained everything and went into detail. The installation team was very nice also. They came on time on the day they were supposed to come, they did what they had to do and they didn’t bother me. The quality of the tub was fine. My problem is one of the hoses came off. And I’ve been waiting three weeks now to get it back on. The first week, they had to ship me the part. They shipped me the part and it has been here for two weeks. The part came two days after the guy who would install it had called it in.

I've had American Standard before, and with their reputation, we went with them for my dad's walk-in tub. Their customer service was good, however, they messed up the wall during the installation. They came back out to redo the wall but I didn’t think they did the best quality job with that, which we kind of let it go. But the tub is great. Many people think that it's an old folks tub because of the ease of getting in and out, but the hydrotherapy is wonderful. My dad ended up not using the tub much, and when he passed, I used it and I loved it. The first time I used it, I put a little bubble bath in it and that was a no-no. Also, I wish it had a built-in neck support for when you sit back. I had to get a removable one, which worked okay, but it didn’t always stay on. Other than that, the light, the aromatherapy and the quick drain system were really useful and enhanced the experience.

I went online and looked at three companies, and I decided to go with American Standard Walk-in. The customer service was really good and the installation was nice. They did a fast job and I like that they didn’t leave my place a mess. I love the quality of the tub and I could no longer get into a regular tub, which was what made me check into it. You don’t have to step up that high. Also, the tub provided all I needed.

We’ve been very pleased with our American Standard walk-in tub. We had been looking for a tub that we didn’t have to step into. We’re getting old and we’re not gonna take any chances with falls. So, being able to step into the American Standard without having to go over a large obstacle was an important feature. The offer of an additional toilet at the same time was another good feature. Their guy was courteous, professional and he did a good, clean job. He made a little extra effort to hook up everything properly. We were very satisfied with him.

The reps came when they said they were gonna come and they got it done very quickly. They were polite and very cooperative. I’ve always liked American Standard's products. I was no longer able to stand to get a shower. I'm 77 and I have COPD so it was very difficult for me, so I really love my tub.

I wasn’t comfortable with getting in and out of a standard bathtub and the walk-in tub made it easier to get in. The sales representative was very good, especially at explaining what was gonna happen, and my experience with the installation team was very good too.

We had a guy come out and talked to us and we wanted the tub. Then the installation was great and it took less than a day. Our mom had dementia and my dad has emphysema. He can’t stand up and shower. So, it has been great. We love the tub and we have recommended it.

Crew that did the installation were very good. The seal on the door starting with our first fill. The door needed to be replaced. So we have the going on three weeks and are now waiting for the installers to come back and replace the door.

I liked my experience with American Standard Walk-in Baths. It was like buying a car, though. They wanted one price, and then we talked into another price, and then talked into another price. I spent $15,000 and bought two. One in Florida and one here, in another house. Since then I have purchased a different house and don't have one now. I’m thinking about getting another one though. I liked using the tub and I was totally satisfied with American Standard.

I love my tub. In fact, I just got out of it a few minutes ago. I always take my bath in the afternoon when it’s warm here. That’s my time to just close the door and relax. I like the button you can push with the water coming out of the side of the tub because you can push the button to make the water go out faster. I have friends who have the other tubs, and they have problems with them. We’ve only had one problem, but the guy came right out and fixed it, and we were on our way again. We thought maybe he had to order a part, but he didn't.

My ward is 88 and I'm the one family member that’s left in the same town so I get to go take care of her every morning. She has polymyalgia so she cannot move her arms very well. She liked the lifetime warranty that they gave on the American Standard walk-in bath and so she got one. The installation all went like clockwork and the crew were in and out the same day. I have added 2 more grab bars just above the seat on the left and the right. They’re held on by suction cups because I didn’t want to put a screw in the body of the tub. But that seems to help her pull herself up or push herself up. If she has to pull herself up with the grab bar above the valves, then it throws her back out. So we worked that problem out and everything is fine now. She likes the bathtub very much, especially the jets.

I could only get my feet up to about a quarter of an inch off the floor, which was a big seller on the American Standard walk-in tub. We also checked around and read up on others and American Standard was the more feasible and economical. And whenever I needed something done, they were here within the next two or three days. In the past couple of years, I had to take a sponge, which didn't work out too well. I can now get into a bath and sit there for a while and enjoy the water. I have shared with people and even they've come to my house to see my bathtub.

I love my American Standard experience. I have a disabled sister that can't get into a shower anymore, we have to set her in the tub for her bath. The tub is relaxing and its quality is perfect. American Standard's service is perfect too.

We had a fine fella come and show us what the walk-in tub was all about and we decided on it. Then, we couldn't have asked for better people to do the installation. I like everything about your new walk-in tub and I'm satisfied.

Having the tub allowed my mother to stay in the house. My wife and I also use it ‘cause we have only one bathroom, and we’re happy with it. The only thing I don’t like is that the water controls are way too touchy to adjust it from lukewarm to scalding. They're nice quality solid brass, but it’s extremely difficult to adjust so it must be poorly designed. Still, everything with the tub, even the installation, is good.

American Standard's rep was very convincing and he knew what he was talking about. The people who came to put the tub in said, “We should put it in here in one day.” And I told them, “See what you can do, take your time, and don’t hurry. And we’ll see what happens at the end of the day.” But they were all done that day. To me, it was good work they did on that tub. My American Standard is a wonderful tub and I wish I got it a long time ago. I feel more refreshed and I get in that tub and I don’t wanna get out of it. I like the jets on it. I love turning these jets on.

Our salesman that came out of Jackson, Tennessee, was such a nice man. When he came, I said, "I'm not sure I can do this." And he said, "That's okay," and he showed me the deal, we went in there, measured. He wasn't pushy. He was just an excellent man. He's an older man. He wore glasses and he came up there and spent the night, but I'll always remember Josh, TJ and John, the ones that contract for American Standard. I don't know if they still do, but they were three good people too. Those guys that installed the tub were amazing. They got the tub in all in one night, and American Standard is just a really good company to buy from.

Don’t buy an American Standard Walk-in Tub. They’re too expensive. They’re not worth the money. I took a beating on that damn tub. $15,000 for that thing and the finance company put an attachment on my home. I don’t like the damn thing because it doesn’t do what it is supposed to do. There are other tubs out there that are a lot better and are at least $8,000 cheaper with more jets in them that do their functions properly. With American Standard, you’re buying the name but you’re not buying quality because we’ve got nothing but problems with the tub and they can’t get anybody to come out here to look at it. So, I’m done. I listened to the salesman and he screwed me. The salesman needs to go sell hamburgers. I tried calling him and he would never return my calls.

The rep was real nice and explained everything to me. He was a down-to-earth person ‘cause I invited him in my home, we sat down and we talked over 30 minutes. The installation was fine, but when they brought my tub, they brought the wrong one. I had to get in contact with the representative that had come by and I said, “I would go on ahead and keep the tub.” They said they would knock some money off of it. Then I talked to the representative that came out and he said, “No, don’t do that because the one you're supposed to have has the lifetime warranty on it. You’re paying for that." So, I called them back and told them I wanted the tub that I originally wanted. So, they took the tub out and then they brought the tub back and installed it.

American Standard is a good outfit. The only thing is we're having problems with the showerhead. We were gonna call but my husband and I have been ill. Also, our tub is accessible but I don't like the way you have to get in and out of it because it's small. Other than that, it's alright.

We had the old-style tub where you have to step over it, and my mother-in-law fell and she broke one rib. She was 91, and she had been thinking about getting a walk-in tub for a long time. After she fell, she had the walk-in tub put in. She loved the jets and the air jets. She was more comfortable with the tub because she can do it by herself. She didn't have to worry about falling again. My daughter-in-law asked me how my mother-in-law liked the walk-in tub, and I told her she really liked it. So they got one also, and they like it a lot.

I'm not getting any younger and have back issues and I decided to purchase a walk-in tub. American Standard's walk-in tub had the features that I like, but then it sucked. Their customer service also sucked. The tub was installed so that the spray was over the hole that holds the spray. You can't mount the spray because it'll go down the hose and leak down into my house. When they came, they said there was nothing they could do about it because it was the way the tub had to be up.

The salesman of American Standard explained everything well and what all we have to do. It was an easy decision. They came back once since that time, and did something for us. They were really nice to us, and that's a big concern when you buy a big item like that. The installation team had to work late that night, and they had another job to go to. But they still persisted and got it done, and we're happy with it.

I love American Standard. I like that the system of the air blowing will make me feel better. And I really like that I can sit down and relax and read my paper. The in-home sales rep was very good. And the guy that put it in was very good, too. He was a perfectionist. He wanted everything to be just the way he wanted it to be.

I got the tub for my husband because he had a lot of leg problems. I lost him a year ago, but it made it easy for him to get in and out, and we really love it. We’ve told a lot of people about it. My son also uses it. He had ripped his ACL when he was in high school and that really helps him a lot. I was a school teacher, and if I were grading it, I’d give it an A-plus. When the installers came, we enjoyed them. They were nice people, and they explained things as they went along. They were wonderful. When you buy things, I wish more people would explain how to use them. I recommend them anytime.

We had a guy come in and he was quite a good salesman. We got so excited and we bought the American Standard Walk-in Tub. I only use about every six months. I still like my shower. One of the things I don't like about the tub is that it doesn't help me from the bottom of my shoulder blades to the top of my neck. I have to really lean down in the tub to get massaged. I'm 6-foot tall and from the top of my chest to the up is out of water. If they could come up with something that was built for a 6-foot tall or taller, I'd probably use it more. I just pay the difference on a new one and then I'd probably be more inclusive and inspired to use it.

A friend had an American Standard walk-in tub and I read about it, too. Then, my husband needed it, so we decided to get one. Their sales rep and installers did a fine job and so far, we don’t have any complaints about the tub. It’s a a very fine experience to soak in it. It's nice and warm.

Every experience with American Standard was just fine. They were very polite and informative and did a good job. Also, the tub looks nice and fits properly.

The quality of the tub from American Standard is very good. We, however, had some peeling at the threshold of the door. I called them and the two guys they sent out were both local. The first guy said the paint was peeling and all he could do was paint it and it would peel again. So, I called them back to get them to send someone that could do something more than that. And they did. They sent another one out and he fixed it. You could not tell there was ever anything wrong. They told us at the time that it was guaranteed forever and that if we moved, they would move it without any charge or come out and do any repairs that were necessary.

I had Safe Step, Kohler and American Standard in to give me an estimate. The price for each was within $500.00 of each. The Safe Step and Kohler salesman were VERY HIGH PRESSURE had to make up my mind today or the price went up. All they talked about was how bad the other companies were. They had pictures to show a bad installation and said they used parts made in China. Andy from American Standard didn't say anything about the other companies. He had a case with samples of the faucet, fixtures and shower wand/head. Andy was not high pressure just talked about his product, gave me a couple days to decide. I was very impressed with him. So I went with American Standard (Liberation) with a door that opens out.

I've had my American Standard walk-in tub for two and a half years. I’m on the go a lot and use it once or twice a month for my legs. It is under a warranty plan for life. One time, I had breakers go out and American Standard was out within about a week and repaired it. I only had that problem, because of the bad thunderstorm that came through. Otherwise, the tub has been fine.

My son is handicapped, so the American Standard walk-in tub helps him to be able to take a bath. But the drain plug’s broken and I called American Standard in January to repair it. They were supposed to get the guy that’s in the South Carolina area to come fix it but he never came. I bought a plug for the tub so we could use it in the meantime but it’s aggravating.

My mother-in-law was not able to get in and out of the regular tub. We got an American Standard walk-in tub and everything was fine with it.

My husband is handicapped, so it's easier for him to have a walk-in tub. He looked it up to see which one was the best, and he liked American Standard. We had great people install it for us, and if there were any questions or problems, they were right back here.

It's been about six years since we bought an American Standard walk-in tub. My wife uses it every other day and enjoys it. However, they told me they’d replace a lever, and that’s working good, but there's a centerpiece to cover up the nut or the bolt in there that they were supposed to send me three months ago, but I haven't received it yet.

I had a stroke, so everyone thought that having American Standard walk-in tub would be easier for me, instead of trying to lift my legs up and over a tub to just be able to walk in. But not so much. It's great once I'm in the tub and the water is in, and I got the jets and everything. But it sucks going in and out of the shower. I can’t hold it because I only got the one hand. I didn’t realize that, but that’s on me. I didn’t do my research. But the reps were all very nice. They answered whatever questions I had. I'd tell others to make sure they can get in and out of it and get a better shower.

They seemed like the best at the time I was looking for a company. I like that the tub is convenient and I was very satisfied with the how things went with the sales representative. Everything is good about the installation as well.

My husband was looking around on television and we had three different companies but we liked American Standard best. The installation was alright but there were things that they should have put back and done and they didn't. We’ve had our tub for three years and we had a couple of issues with it but they took care of it. I was in it with water up to my chest and it would not drain. I pushed the little button and nothing happened, and I was in that water for a long time before my husband could get me out. It was horrible because you would flood the whole area if you open that door and I was not happy with that. The people from where we bought the American Standard came. It happened one other time and the next time they put all the new stuff in, and it has been okay since. I enjoy being able to take a bath and not to have a shower.

I bought American Standard walk-in tub a couple of years ago. The installation team was great. They had it done in a day and they did everything perfectly. I love it. I use it all the time and it helped me with my health problems because I needed the circulation a little bit. However, the air jets have not been working very well for two months now. I’ve had a few little problems in the past and their reps came right away.

We purchase a walk in tub, salesperson said it would take 2 to 3 days top. When they took tub off of truck the front panel was cracked and had a hole through it, one of the side pieces was cracked, it took two days for new pieces to arrive and the side pieces were wrong color. Walls were scraped up. Woodwork in hallway was dinged up. There was only 1 installer. We were told 2. They say every thing you wanna hear during the sale. When sale is done they could care less!!! New tub was chipped last day of installation. (Which took 7 days. No phone call from American standard at all.) They were so nice to send us a kit to repair tub ourselves!!! When they chipped it!!!! I WOULD NEVER RECOMMEND THIS BUSINESS EVER, I WOULD BE REALLY SCARED FOR AN ELDERLY PERSON, ONCE YOU SIGN THE PAPERS THEY ARE DONE WITH YOU!!!

I like the fact that the tub is very nice and comfortable, to be able to relax and your whole body feels much better after going through that. But it hasn't worked well for my husband because he has other problems physically. If he was gonna grab a bath, that would be okay, but to use the other things, it doesn't work for him.

I’ve always liked American Standard. I heard about it on television, and I have spoken to a plumber and he recommends American Standard over everything else. I called, the sales rep showed up and we made the purchase. I knew what I wanted and needed, and I got it. The installers came in the morning and by 7 o’clock at night, everything was done. There were no problems. I’m at ease being able to use it. So, when my wife goes in to take a shower or a bath, I don’t have to worry about her falling anymore. It’s much better off with that. Everything works fine and in three years that I’ve had it, I've never had to make a call for anything.

We’ve had American Standard for six years and we've had Safe Step too, and they were all about the same in the price, maybe just $300 difference. We wanted to buy ourselves something for our anniversary and it just happened to be a American Standard walk-in tub. Their sales rep was very nice and the installation was great. The installers were good and I enjoyed speaking with them. We’ve had it for two years now and so far, the quality is good. We had one problem with it. One of the jets came out but they were out within a week and they fixed it.

The one that sold the American Standard walk-in tub to us initially wasn’t very good. When he walked in, my mom was in a wheelchair and that would’ve been a first indication that we needed a wider door. And it took getting the smaller door delivered and trying to get my mom in it when the contractors came to install it before we got the door that we needed for the tub.

We can hardly get down with our garden tub like we used to. We got the American Standard walk-in tub and it has been great. I had some hospital assistance and home health come out when they had to give me baths and it worked out really well for that. The guys that put the tub in did a really great job. They didn’t damage anything. They had to take the door completely out to get it in, but they put everything back and it even worked better even before they took it out. We’re pretty satisfied even though their people worked with us for a week for some kind of paperwork.

We had problems on the initial installation of our American Standard walk-in bath. The guy left the tub dirty and I ended up calling somebody back because it looked like there were scratches in the tub, but most of it was just dirt. At first, I couldn't get a hold of anybody, so I sent pictures of what looked like a scratch to the gentleman I bought it from. Then he forwarded it on to the company. The coating also came off the latch on the door and they had to send a guy out to replace that. And I wasn't here when he came, but when I got home, I put the handle on myself because he had it about to fall off.

I like my American Standard tub ‘cause it’s easy to get in it. The sales rep and the installation were alright.

We saw American Standard on a TV commercial while we were remodeling our home, and we decided to put one in. The sales reps were real nice and professional, and they did a real good job. Installation went great as well. They came in and were pretty professional about it. Right now though, it's broke and I need to call somebody out here to fix it. The bubbles and the knob aren't working. We haven’t used the tub enough, but the couple of times I did use it felt pretty good.

The sales rep was excellent and the installation was very good. The installers were knowledgeable and cleaned up after themselves. However, I want to see if I can get a heater in it to warm the water. I've seen American Standard advertise it and I don't have one in mine. I have very hot water, but I have to cut the cold off for some time to get the heat up like it should. If I had a heater, it would take care of that. But the jets are good and so is the air, and it drains just fine.

The American Standard installation team did good. They did what they were supposed to do. But after they put it in, it quit working and it took them quite a while to get somebody out to fix it. I’m dissatisfied with the service. If somebody is relying on that tub and they need it, American Standard needs to fix it right away, not two months down the road. As of right now, everything is going good.

My husband was 95 and he was falling quite a bit. Since my sister and her husband was in a nursing home and she was writing checks for about $13,000 each month, I decided that we needed a walk-in tub because I had had a stroke and I couldn't step out on my left leg, which was the one I had the stroke on. If we had stayed in our house, I wouldn’t have felt the need for the walk-in tub. We had a shower that was just a few inches high that you could put a chair in and my husband could take a shower in and never take my chair out. And if we had to move a wheelchair in there, we could in the other bathroom. But our house was so big there, we later downsized, which really was a thing to do.

Had tub installed, came with free toilet. Destroyed old toilet and when installing new toilet door would not close. They cut the door so it would close. Not happy, said they'd replace door and give me right height round toilet so door would close. Did not replace door instead did patch job, was told they couldn't find a replacement door. Now door does not close. Nobody ever followed up on my complaint. Customer service should be number 1 priority for a company. Would not recommend this company. This upsets me every time I use the bathroom and it's the only bathroom we have so I'm reminded of this experience every day!!!

I was looking for a walk-in tub and I needed a certain dimension that would fit under a window in our bathroom. American Standard was the one that fit and it’s about three years old now. The installation team said that they could tear up my old tub and have it done in a day, and I was a little skeptical. It was a big mess for a while, but mostly just in the bathroom, which is over an unfinished ceiling in the basement on the first floor. I was favorably impressed with them being very efficient at putting it, and I expected it would take longer than it did.

I'm pleased with American Standard Walk-in Tubs and I'm handling it better. But before that at one time I'd have to do my sprinkler coil a certain way to get it back down in and to get it back up. They told me to twist it around, open it up and I'm not able to do that. It didn't feel too good afterwards to try twist it. They said the last time was to turn it the left, to the right. But now I finally got that straightened up. Also when I first turned it on there was a snail that come through the pipes, through the little jet things. And it finally went away. I don't know if the pipes are supposed to be sanitized. But it cleared up.

My late husband and I bought an American Standard walk-in tub a long time ago. Tim was going through some sicknesses and I thought if that would be a good way for him to relax. And the sales people said it was supposed to be good for his legs. The installation people were very nice. And the tub was fine. It relaxed Tim's legs. But now, I’m in the process of getting a bigger hot water heater. When Tim would use it, I would have to dump more hot water in it. Although the gentleman had said it’s a 40-gallon tank. It is a 30-gallon tank. And so I would heat up water and dump it in there while Tim was on it because it wouldn’t fill up hot water. Nevertheless, we’ve made use of it.

We didn’t have any negative thoughts about our American Standard Walk-in tub at all, other than the price got to us a little bit. My wife couldn’t get into the regular tub we had and so she had to use the shower, and she really wanted to be able to try and get back into a tub. So, a walk-in was our only option. She loved the lights, the bubbles and the jets. She liked all of it. We recommended it to our friends and kids.

I was in construction for years and I used American Standard fixtures throughout and it seemed like a better idea going with somebody that I knew than using some other supplier. My interaction with the sales rep was okay, but it was kinda strange because of the way they went about financing. They financed the same tub through two different lenders. They split it in two different companies. One was GreenSky and the other was Sigma Banking. We did two different payments. I did a payment of 114 and one of 65, but when I went to refinance my house, it took a while for my bank to figure out what the hell they’ve done so I could take and pay off the tub. It’s weird and it’s also illegal. I didn’t figure it out until I was refinancing my house. My experience during the installation was good though. The installers did a good job.

We had bought our American Standard walk in tub with jets in May. It wasn't long before the door gasket came out. I called customer care and all they did was send pictures on how to put it back in. My husband is 100% disabled and I have arthritis in my hands so to put the gasket back in the track was almost impossible. One customer care person e-mailed me pictures on how to perform this fix. He basically said it would be easy as they have women put them in at the factory and he himself had no problem taking it out and replacing it again. He was not very polite nor helpful but I thanked him anyways for the pictured instructions.

I’ve been researching different tubs and calling several places. I liked the things that American Standard had better than the others, and I liked the price. It was high, but it was still better than some others that I had. The quality is better too. Their salesman was very nice. There wasn’t any pressure like, “Buy mine” or trying to get me into it. The installation experience was good. The gentlemen that came here were really nice and explained to us a lot of things about the tub, and they made sure it was working well before they left. It took them a few days, but they did a really good and very professional job.

I researched different companies online when my son had a stroke and I knew we needed one. Based on the history of the companies and how long they’ve been in business, I decided on American Standard. The installation of the walk-in tub was done in a day, just as promised. We have hard water though and there are areas where it doesn’t clean up, especially around the jets. I have to work to try and clean it. Still, having the tub is much safer especially with my son.

My wife has rheumatoid arthritis, and she had difficulties getting into a regular tub. We looked at two companies, and we picked American Standard. The sales rep was very good. The installation took quite a while but they did a fantastic job given what they had to do. There was a big window in the bathroom where the old tub was so they had to make sure that the window would stay there. They couldn’t block half of it with the tub so they built a structure that allowed like a shelf right there at the bottom of the window. It goes up around the bathtub against the unit.

We’re not getting any younger, so my wife and I decided to go ahead and invest on a walk-in bath before we get too old. We didn’t want to wait till we’re 80 years old to invest in something like that. The sales rep from American Standard was great. He answered all our questions and we ended up buying a walk-in bath from them. The installation went really well. They even put in a tile floor for me. I use the tub when I get achy. It really relaxes me and helps me get a good night’s sleep. I like the pouches that you put in for the aroma therapy part of it. And our bathroom’s on the small side so we get a good covering of aroma. It’s real good. And the added right-height toilet was just an added plus.

American Standard's crew didn't install my walk-in tub properly. We had a big water leak and the whole area was flooded. I had to call these guys that do the cleaning and everything and I went through insurance. They cleaned the mess right away and put fans in for three days to dry everything out. They ripped out the carpet and everything else. Everything got resolved pretty quickly. Now, having my tub relaxes me a little.

American Standard Walk-In Tubs' reps were friendly and nice. I got a tub from them and they put it in well. While I was satisfied with my experience, the white caulking around the tub was not around the floor. It doesn't look nice and it's not one whole piece like around the bottom of the tub. The caulking stops and then starts again. I'm not happy at all with the caulking.

My mother is elderly and she needs the walk-in tub. My brother purchased the American Standard and then we had an issue with the whole electrical board. It broke down where there was a problem with the jets and the tub would not drain properly. It was in warranty so we called and they had the part shipped. We had to call them back again and tell them that we have received the parts, and then they had somebody else to call and show up. There was a little issue with that person calling back, but then the guy called and apologized, showed up, and fixed it. It took a couple weeks to resolve, but that was more of a labor issue. Now, everything has been fine.

American Standard's installation team was in-and-out. They did a good job and cleaned up after themselves. Everything was very professional. The tub was for my mom and before she had a stroke, she was afraid she was gonna trip over the edge of the tub anyway even though it wasn't that high. Still the tub worked fine.

American Standard's rep was very knowledgeable and their installers were courteous. We like their overall product and since having our walk-in tub, we've found it comfortable. We'd use American Standard again.

I had the American Standard tub for a couple of year before the paint began peeling around the door and was chipping at the handle and top corners on the entrance to the tub. American Standard said it was under warranty and said they would repair. That promise was made about a year and half ago and work has never started. Their excuse is that they do not have a repair company in my area and they need to find someone. Hard to believe that an area like the San Francisco Bay Area would not have a rep. I have tried 7 to 8 times during the year and a half and each time they promised that they will find someone. DO NOT BUY THIS TUB IF YOU LIVE IN THE SF BAY AREA. Not sure about other parts of the country. And why would the paint peel on the door? Poor quality or poor design?

Updated on 10/31/2019: We purchased an American Standard Liberation walk-in tub on June 27, 2019. We had several initial problems: Jet adjustments were incorrect and only worked on one side of the tub. The installer finally came to fix the jets and had to make calls to find out the procedure. Next: the air system came on all by its own. I was in the tub, but nowhere close to the control panel. The tub was filing at the time and did not cover all the air jets. Water sprayed all over the bathroom. Then the air system would not turn off. My wife after a longer than useful time and soaked to the skin with sprayed water, went to the circuit box and tripped the breaker to stop the air system. She did not know where the breaker box was or how to do anything electrical without my instruction. We are both 82 years old and not very mobile. I couldn't get out of the tub because it was half full of water.

My wife's granddad worked for American Standard years ago so we got a walk-in tub from them. However, our tub is not what we thought it was. The doorway is too small. The tub has a square door instead of that flip-flop door that they got on there, and the seat is not heated like the ad says. Also, the tub is not as big as it could be. It’s a big outside shell, but it’s a small interior. It’s not what it’s bragged up to be. The salesperson didn’t do his job like he should have. He should’ve showed us a brochure of all the different models that they had instead of one model.

Everything went great with American Standard. I'm very satisfied. This is the first tub we’ve ever had. It’s good.

I wanted a walk-in tub and I called another company first and they came out. Then, I started checking on some other companies, and I found out that American Standard had a lot more jets than what the other company had. I wanted the jets because I had lots of health problem and I love it. When the sales rep came out, he showed me different things. He had a suitcase of things to actually show me some of the things that the other guy did not have. The installation team could not be beaten. They were absolutely wonderful and they worked very hard. They were happy and joyful the whole time. It was hard getting the tub in, but it didn't bother them a bit. They were wonderful, and the guy has been there for me to call him with any problems that I've had, anything that I didn't know about. I'm very, very pleased, and I would recommend American Standard Walk-in Tubs.

I saw American Standard Walk-in Baths on TV, and I called them. Everything was fine with their in-home sales rep. And as for the installation, everything was excellent. Everything was done in a timely manner.

American Standard has the name so I went with them for a walk-in bath tub. The rep I dealt with was fairly knowledgeable but she was pushy. She kept on and on, and I felt a little pressured upon. Nevertheless, the installation team was very efficient and neat. They did a very good job, and I was quite satisfied with the installation. They did it all in one day -- they didn't do it on the day they were supposed to but that was no inconvenience. Then we had the electrical work done another day.

We went on the internet and everything was good with the sales rep from American Standard. The installation team was very good and everything is going alright, except we’re waiting to get a hot water heater put in. Our old hot water heater wasn’t large enough to fill the tub with hot water and we have been waiting for the same company for three weeks. So, we finished with them and gone with another company but hopefully, we’ll get it done next week.

Everything's fine with my American Standard walk-in tub. I've had American Standard stuff a long time, so I was already familiar with the company.

We’re very pleased with American Standard Walk-in Tubs. The salesperson who came out showed us the video he had with him. He gave us a very complete and detailed explanation. We’ve known American Standard for a long time, so we were confident that they would do a good job. The installation team came on two days. The Friday team that came knew exactly what to do. We had an old Jacuzzi tub in there and they cut it up. They took everything away, they cleaned up after themselves, they brought the tub in itself, and they made the connections. They were here almost all day, and they did all the electrical work, too. They were very good. With the team that came on Saturday, one of the fellows came back who was there on Friday, plus a supervisor, and they did all the finished work, which worked out very well. I'm very satisfied.

Do not buy a walk-in tub from American Standard. They way overcharge you a whole hell of a lot. They hire people that dont know anything about installing tubs electric and they charge you 18000 where the tub only cost around 5000 and the rest goes to line the upper management. If you have a complaint they will not respond or say, "We never got that". When the tub catches fire and almost burns down your house and you ask them to remove the tub and give you your money back. They say, "Well you signed a contract. We can't remove the tub". Then they let their employee sell used tubs and wont cover them when the installer tells you they will.

We liked the salesman who came out, and he was very personal and informative. The installation team was fantastic. They were here a minute early -- it was supposed to be at 8:00, but they were here at 7:59. They were here until about 3 o’clock in the afternoon, and they cleaning up after themselves. I'm very satisfied with our American Standard walk-in tub.

We called American Standard and Greg came to visit us. He did a very good job demonstrating and telling us all about American Standard. He was very knowledgeable and he answered every question that we had. When the installation team called, they said they were gonna be through in North Carolina. They asked if they could they come on over and start then finish the next day, and we said sure. They came over and started at about 1:30 that afternoon then they finished that night at about 8:00. It was complete and so, we just love it. They didn't have to come back the next day. They were very efficient and knowledgeable. They were also very friendly, courteous and very professional. Overall, we're very satisfied with the walk-in tub and I would recommend it highly. When we have guests, we always have to show them our new walk-in tub and they're very impressed.

My experience with American Standard has been good. Their sales rep was very good and extremely informative. The two guys who came for the installation were extremely well-mannered. They did the job well, they explained things, and it was an excellent experience. Now that I have my walk-in tub, it’s easier for me to take a shower. I’m blind and stepping over the tub was getting kinda difficult for me. So, it’s only about a two or three-inch thing now. It’s not very much and it’s not a problem for me to get in.

Our American Standard walk-in tub is going well. Its spaciousness, and the fact that it provided a door that opens outside-in, instead of from the inside-out led me go with them. Also, I had a Bath Fitter before, but it was just too small. The rep was very nice and informative, and I liked him a lot. He wasn’t pushy and he was trying to meet my needs, so that was a good thing. It makes the experience much nicer. The installation team was very good, too. Yeah. The man who did the bulk of the work was excellent and he knew what he was doing. There were no mistakes. He was polite and he left the place clean when he left.

I'm doing great with my American Standard walk-in tub. I know the history of American Standard and my father-in-law was a professional plumber for years, and that was always his choice for plumbing supply, so, I took that and ran with it. The reps at American Standard were very professional, very knowledgeable, very easy to talk to, on-time for their duties, and didn't interfere with anything else that was going on. The installation was great. The installers had to take out a part of the wall in order to get the tub to go in the space that I wanted it to go in. But they did that professionally and we're really proud of how it came out. I'm very satisfied, and I would recommend them to anybody that was looking for a walk-in tub.

American Standard's price was right. And my interaction with the sales representative was very satisfying. She was very informative, and so I was happy with it. The installation team came in, and they were quick and efficient and did really well. I use my walk-in tub every day and I do feel more relaxed and it is super beneficial. The only thing is it needs a wider door, and it should be lower onto the floor. Still, I'm satisfied.

American Standard Walk-in Baths is made here in America so that is a big thing right there. When Brett, the salesman, came here, he was here a couple of hours and I watched a couple of videos of how the products are made, where they’re made and where the parts come from. I was quite impressed with it. It was a little on the high side of prices for me ‘cause I’m old but I felt it was worth my health so that’s why I went ahead and did it.

American Standard was highly recommended and I was impressed that they were efficient. I had very good interactions with the rep who helped me with the purchase. The explanation on the products and then the installation both went very well. What I like best about the tub are the relaxing features. You just sit in there and you can drift away.

The American Standard rep who came to our home was thorough and did a good job. The installation went very well and I was surprised on how fast the installation team did it. From the time they arrived till the time they finished, it took about five hours, and they had to change the door. I like the tub and use all its features. I feel relaxed and I feel good out of it. The tub is just pretty expensive.

Everything is excellent with American Standard. They were very professional. I have no concerns at all and I like that I can sit down in my tub.

We put in our American Standard tub in June but it has been pretty lousy. They didn't hang the door right and I can’t control the speed, two work and two don’t. Their product sucks. Then, they wouldn't let me talk to the president or a higher-up when I called and the rep said there was nothing they could do about it then. They’re coming in to fix it but they left me hanging for over a month and that isn't right. I’m not satisfied at all.

A sales rep from American Standard came and he was very nice and knowledgeable. We went ahead and got the walk-in tub. I am enjoying my tub but right now, I can't use it. I'm having a little problem with it and the tech is supposed to come by next week. I had to keep pumping the drain to drain it. I also had on the form that the tub was gonna be paint-ready but it wasn't. American Standard sent me a $200 check and I finally got somebody to finish the walls so we could paint them. Still, I would recommend American Standard Walk-in Baths. In fact, I live in a condo and a lot of people want to see my tub. I have a friend who has a tub which is not American Standard and she like ours.

I've had my American Standard walk-in tub for quite a while and I like that I don't have to climb in to get in it. It's easier to get in and out of. The guy had the installation done in two days and the sales rep was ok.

American Standard has been in business longer than any of the other walk-in bathroom companies and that's why we chose them. The sales rep was real great too. She knew what she was doing and so did the installation guy. He was fast. He got the tub in in one day and we got to use it the next day. My wife and I both use it quite often now. It's been a great experience overall.

My experience with American Standard was great. The tub is enjoyable and the guys who put it in were fabulous. It only took them one day but I wouldn't care to have them here everyday.

I looked at American Standard Walk-in Baths, studied it, interviewed one of the representatives, and it appeared to me that it was what I needed at this point in time in my life. The rep did a little bit over-sell, but other than that, he had a good product, so that was okay with me. The guy who installed the tub knew exactly what to do and the installation went great. It took about four-and-a-half hours. I’m 86-years-old and what’s important to me is that the tub is safe. Also, I’ve got problems with my legs, and the jets and the air are helping me greatly. Overall, I would recommend American Standard.

My wife fell down and broke her hip. She had a hip replacement so she will never be able to get into the shower and tub that we had. American Standard didn't have a showroom anywhere and I told their rep that I don’t buy anything over the phone because I cannot physically see the stuff. But a friend of my son-in-law had an American Standard walk-in tub so he invited me over to his house to look at it. His name is Henry. I liked what I saw with the exception that was the door opened in. There were also a couple of features that I wasn’t too happy about.

American Standard's rep was a very responsive salesperson. I liked him and the lifetime warranty they had was the selling point. I purchased a tub and the installation team who came was very personable and kept me informed of everything that was going on over the course of three days. When they were done, they hauled everything away and didn't leave a mess. They gave me the bar for the handheld shower too. Thus far, I enjoy using my tub and I'm very satisfied with my experience with American Standard. I'm very happy that I reached out and found them.

I am happy with my experience with American Standard Walk-in Baths. I've felt safer since I started using the tub. Also, my interaction with their sales reps and the people who installed it went okay. Overall, everything has been fine with my experience.

The American Standard representative who came to our home was great. My parents have dementia and my dad doesn’t care what's going on around him and mom wants to be part of every little decision ‘cause she has a bit of paranoia, and he was so patient and kind with her. He answered all of my questions. When my mom asked the same questions over and over, he didn’t bat an eye.

I liked the name and service of American Standard. Their rep was very nice and thorough. He explained things very well. The installation of the walk-in tub was good too. It was on time and fast. I like the relaxation features of the tub. I use the jets more than the other features.

The American Standard rep who came to our home explained things very well. During installation however, the tech didn't follow the protocol that American Standard had written down in their manual. He didn't seem to know it. He also said that he just came from a seminar. So, I was really reluctant. Still, installation turned out okay. Thus far, I like the convenience of getting in and out of my tub and the safety of it.

The walk-in tub we got from American Standard Walk-in Baths. We like the fact that the tub would empty out in less than two minutes if the electricity was on. I've used the tub once and the jets felt so good on my back. When we bought it, the sales rep was very informative and the work that the installer did was exceptional. My husband walked in and said if it wasn't for the tub being there, one wouldn't know that the installers were here. They sawed a board out on my driveway and my husband was gonna go vacuum it up but it was already cleaned. They were that immaculate and proficient. The tub and the area are absolutely beautiful.

I liked the tub design of American Standard. I got one with a door that opens out and a whirlpool feature. The rep whom I spoke with was very pleasant and informed. He addressed all of my questions. However, it was hard to wait three weeks for them to come out and install my tub. Even so, the installation team who came was very knowledgeable and took care of what they were doing. They were very thorough and didn't damage anything while getting the tub in. They cleaned up too and I couldn't even tell they were there other than the fact that the tub was installed. Now, it looks great and I'm very happy with it. It's very nice to sit in a tub of hot water and very hard to push that drain button. Going with American Standard was a pleasant experience.

I liked American Standard's offer, their presentation and everything else about them. They came into my home and kept it clean while they were working, which I thought was very hard. I like everything about my tub.

I got American Standard's walk-in tub because of its lifetime warranty with parts and labor. Their installation team's work ethic was also very good. The tub was also great, but I just wish the door was a little bigger. The tub should be a little bit bigger too. I wish it would go longer.

American Standard seemed to be the most reliable, and the people that I talked to that had one were quite satisfied with it. They worked with me very well, and we’re very satisfied with the product.

The people with American Standard have been very nice and helpful. The installers cleaned up when they left and got done in a timely manner. They missed a strip of caulking that you can’t even see without craning your neck, but it’s no big deal. When I come out of the tub, I feel better. It’s very expensive though. Still, I would definitely recommend them.

I like the fact that American Standard is made entirely in the United States, outside of Dallas, Texas. The other companies we looked at were Jacuzzi and Kohler and their sales reps were not entirely honest with us. American Standard's sales rep, on the other hand, answered every question to our satisfaction, including where the entire tub is made. He did a nice presentation and was polite. He was a very good and pleasant man. The installation team was also outstanding. They did what they said they were going to do. There was a one-day delay on the arrival of the tub to its destination but they explained that to us. The installation was schedule on a Friday and they had to say they would finish it on Saturday. But they gave us every reason in the world. They did everything – the permits that were required, the plumbing and the electrical – to our satisfaction.

I recognized American Standard as a Texas company and after I did a little investigating, I felt like it was probably a better tub because of the door. Doors in these kinds of tubs are inclined to leak. But the more I investigated and after I interfaced with the salesperson, I recognized that there’s a lifetime warranty. However, I think American Standard needs to add a standing shower. To sit in that tub for an hour, which has 70 gallons of water, is like getting in a hot tub. But when you use a hot tub, you reuse the water. With this, you do not and cannot. You cannot get out until the water’s drained. When I am hurting or I am extremely cold in the winter, I know I’m going to use it. But this is not something you do on a daily basis. One, I don't have the time and two, it’s not ecologically friendly. To use 70 gallons regularly is an absolute disgrace.

We found out about American Standard on the internet and we liked the warranty. The interaction with the sales rep was very good and the rep was absolutely professional and courteous. During the installation, the electrician got his work done quickly. It went really good, all fine and dandy. The plumber also came and it was his assistant who came in and cut the line without turning the water off, and we had a flood in our house. So, it went into the insulation on the bottom of the house and in the plastic. They got the water shut off and dried it up but nobody went under the house to check it out. So, after they left, I had to go under the house and open up the plastic, and pull out the wet insulation. The guy who came to do the install fixed it and taped all the insulation back in and the plastic back up, and that was good.

We really needed the tub for my husband and he enjoys it very much. It’s working great for him and he really likes it. We chose American Standard for the price and the sales rep was a good guy. He was very knowledgeable and honest. We liked him. We also liked the installers very much. They took care of everything and were very clean. It was a good experience. They were the best.

I’m not able to get in and out of a regular tub and I missed it. Since I'm aware of the quality of American Standard's work, I got one. I had an idea of what I wanted and when the rep came, he answered every question I had. I was very pleased with him. The installers were very efficient too. They were a little late, but that didn't matter. The tub is wonderful and I use the jets more than the other features.

My wife wanted an American Standard. She liked the product. The representative who went to our home was professional and knew his product. The installation team was on time and did a great job. They had to stay over just a little bit longer than they planned to finish the job. I like everything about the tub.

I pushed American Standard's phone number on a Sunday morning and I got a pretty good fellow. I liked him a lot. But we ran into a little snag that he might have been able to see if he’d had some training. But like the installer said, that ain’t the first time they’d run into that problem. I had an electrical problem and he looked at my box and he said I was good to go, but when the installers got here, I had to have about $1,200 more work done. When we found this out, American Standard ate that $1,200 and didn’t’ pass the cost on to me. So I thought that was great of them.

My mother made it clear that she has another company coming to give her a quote also. After the presentation and quote the salesman slid a form in front of my 85 year old mother and told her that she "HAD TO SIGN THE QUOTE AND HANDED HER A PEN." I went over to look and it was a contract he was trying to get her to sign. He then said that he misunderstood what she wanted and she could cancel within 48 hours. Why do companies let their people prey on the elderly?

Though American Standard's installation team put a few dents the walls of my very tight quarters, they were polite and nice. I enjoyed it when I first put the tub in. However, sometimes I wish the tub was bigger. I'm a big girl and a couple more inches would be nice. I can't imagine a man being comfortable in the tub. Still, if ever I should get to the point in life where I can’t get in the shower anymore, then it’s there for me.

I had a stroke, and I had a hard time taking a bath. I needed something that I could sit down in and take a bath or shower. I got the walk-in tub from American Standard. The sales rep that came to my home was great. He had everything there. He answered all my questions. Then the installation went good. It took them all day, but they got it in, and it works great. They took out and got rid of everything. The got rid of the tub that was in there for me. They were very helpful. Now, I can just get in and out of the tub, and I’m good. I use the jets once in a while, so that helps. Everything’s great.

We were having some problems with my shower. I called American Standard and they were gonna come in and give us an estimate. But when the rep saw my shower, he said that I didn’t have enough room for a walk-in tub. He said that he could put a nice one in for my wife, though and we thought about that. I asked why wait until we get older to do it. Most accidents happen in the bathroom and I can’t tell how many older people I went to who fell in the bathroom because of their tub. So, we went ahead and changed the tub out. It was expensive, but it was worth it.

The American Standard salesman was very nice and appeared to be knowledgeable about whatever question we had. We hadn’t had much interest in a tub, but after he was here, we decided to buy it. The installers came, put the tub in and were really fast. I asked them to extend the drainage hose because I wanted it longer so I could move it or direct it out of the yard and they couldn’t do that. But they were very respectful and they didn’t leave a big mess so they were good. The door came off once and at first, I had a hard time getting service, but I finally got a number where I could phone in to get service. Plus, every now and then, the switch flips on it and we have to reset it, but all in all, the tub has been fine. With the walk-in tub, life is much easier and I don’t have to take a chance on falling down when I take a bath.

A friend got a tub from American Standard and told me about it. I called American Standard and I was satisfied that they were in the United States. Plus, they said there was a lifetime guarantee to fix the tub. My experience with the rep was fine. The installation took one day, but they had to come back the next day because they turned the tub and the faucets around. With more than 4 inches, the fiberglass tub is too tall for me to step up in. At that time, I was feeling pretty good, but now, my back is bad and I'm 75. I called them and told them that it is getting very difficult for me to go in. I let them make me a little step-up, but I shouldn’t have done that because it's still a little difficult for me to get off that step. I should have had them put the whole thing down where it was supposed to be, but I didn’t. I just didn’t want any more work in my house.

My apartment complex put in an American Standard walk-in tub. I like the product but the seating area is not deep enough for long legs. They said that it was the largest one they made and that they would tell the manufacturer that they should make it the length of a full tub.

I am not walking very well and wanted to take a bath. I called American Standard Walk-in Baths and had them come out. Their reps were fine. But I had some trouble with getting the tub on and off and the second time, when I called them, they said they no longer worked in this area. The installation all went fine, but I wish I waited a couple of months longer because they came out with the heated seat, which would've been nice. When I got mine, they didn't have that. Plus, I have to make sure that I can get it to drain, but once it starts, it's fine.

I needed a walk-in tub because I'm disabled now. And American Standard had the best deal with their warranties. Everybody over at American Standard has been wonderful and the installation and repairs afterwards are great. But we've had put in 40 gallons of hot water, which is about the needs of my family, and it doesn’t fill the tub. So it's cold by the time it's filled halfway. If we want a full bath, it will run it and then wait 40 minutes and run it again and then it’s full. That is something nice to know about the tub before getting one. Other than that, it’s nice to have a bath every once in a while and I’m able to sit down when I shower, so it works for me.

American Standard's bid for a walk-in tub was half of what we were given from another company. Plus, they were offering better quality and a free toilet. We decided to go with them and the installers were great. They were very thorough and wanted to make sure everything worked before they left. Thus far, we’ve been very happy with the product and we’ve had no troubles at all with it. It was a purchase that I don’t regret at all. I love my American Standard tub.

I've already recommended American Standard Walk-in Baths to several people. Their rep was okay but he didn't give a whole lot of explaining in detail. The installation team seems to be fine, too. But I'm not too happy right now with my tub. The water is not going down like it should. And I'm having a hard time trying to keep it clean. Also, I need to bend over to try to clean it, and I don't have the strength in my hands to use the suction.

I needed a walk-in bath and I liked the American Standard name, so, I bought their product. I feel more safe with it. During my purchase, their in-home sales representative was good and helped me to decide whether I really wanted it or not. He had some points on why it’s worth having. He was easy to contact as well and very professional. Their installation team was good and professional, too.

My husband went to the store he usually used and picked up an American Standard tub. The reps installed it and I’ve never had any problems. It’s easier to get in and out of.

I had a problem with getting in and out of the bathtub, so I decided to call American Standard as I saw one of their deals and I figured I'd try it. It took the installers all day ‘cause I have an Acorn Stairlift in and I had to get it removed for them to get the tub in. But everything's been working just fine. Having the walk-in tub makes it easier for me to get in and out of it.

I received a phone call from someone from American Standard. They wanted to come over and show their product. I said yes and wound up buying from them. The installation team was very good. However, I've had some trouble with the walk-in tub. I've had to have them come and work on it twice. Also, it wasn't explained to me how big of a water heater you needed with it. I have a 40-gallon water heater and I always ran out of hot water before my tub was filled up. Plus, the benefits that they sell you on aren't exactly what you get. I've had my walk-in tub for six years, but if I had to do it over again, I probably would not get it.

We liked that American Standard cleans the pipes out. They blow them dry so there are no fungus, and that was the biggest factor in purchasing from them. My wife said that the rep was very helpful, and also, we had really good interactions with him. I had a great service with the installation team. I worked with them. We had a great time and got a lot of stuff done. My wife complains that the head rest doesn’t stay on. It’s a separate head rest. It’s only suction cup things and doesn’t work well at all. When it gets wet, it doesn’t work anymore. If they change anything, they should put a different head rest on there. Other than that, it’s easier for my wife to get in and out of the tub.

The sales representative of American Standard explained everything good. The installation team was fair. They installed a commode seat too, and they had to come back three different times to get it to quit leaking. It wasn’t installed right.

I got disabled and I needed a walk-in tub. I got one from American Standard and I felt fine about the interaction I had with their sales rep. The price of it was fine as well but I didn't care about how long it takes to pay for it after I found out what it was about. I didn't think it would take that many years to pay it off when you can buy the tub for about $1500. Other than that, their installation team was all right. They took the other one out, but they left the floor busted up and I had to pay somebody else to come and put a new floor in. Initially, I didn't know how much it was gonna cost me. They were supposed to put a 30-inch door in but when they came out to do that, they said it couldn’t be put in. I had a 28 and they said it couldn't be done. Since then, I had somebody come out and put one in, so it could have been done. Also, I should’ve put a bigger hot water heater in, but they took off for the hot water heater I was gonna get.

I like American Standard's warranty on their walk-in tubs. I went with one of their products and interacted well with their rep. He was very well informed with his products. Afterward, installation went well considering that their guys replaced an iron tub. It had to be broken up in order to get it out. Since then, I've been using the tub only for showering because it takes so much water. Still, it works very well for that. Also, their installer said that they would need to come back and re-caulk.

American Standard's rep was very good. He explained all the features and warranties of their product to me. I got one and the installer was outstanding. My tub area was a very difficult place to get into and he made the opening bigger. He was the best. Since then, I've been very satisfied with my tub.

We like our American Standard tub. The water jets are working very well since they put it in. But the tub gets a little black stuff from time to time, and we gotta fill it with bleach and cycle everything to clean it out. Other than that, it’s been a good tub. The guys that was putting the tub in were really good. My heart goes out to the working men, but their electricians are as stupid as can be.

The in-home sales rep from American Standard Walk-In Tubs was very nice, and he informed us of everything about the tub and what was gonna happen, and he set up the installment on everything else. The installation of our bath and tub went very well, and it was done in a day. The installers were very courteous and dedicated. They did the work fast.

I love our American Standard walk-in bath! We have it since 2013. I was here when the installer, Jay, came and he was really good. He put down all those things on the floor then my husband had him do something else, but he came back the next day. So far, the tub helps make me sleep better. When you get in there, you get out and you feel like you just drained. You feel more relaxed, too. Also, I have neuropathy in my feet and it helps my feet and my legs when I turn on the jets and the air. Go in there and you're in your private world. I also like the lights and the easy drain. You just push the button and it goes on and out.

American Standard's ad stood out to me and I liked the fact that their walk-in tub would have a power drain to it. The sales rep that I dealt with was knowledgeable of the tub. The installation team did a good job, and they got it done in one day.

I had surgery and did the remodel for convenience sake. The walk-in tub helps with my situation. The installers seemed to do fine, but they did leave out the headrest and I had to contact them to get it. The other thing is that American Standard should put a type of shower head like Safe Step is doing so that you can take a stand-up shower or use it a sit-down tub.

We were redoing our bathroom and American Standard has always been the leader. We got a quote from them and it was the most expensive one but we decided to go with it. We had their installers come in and install the tub, and get everything fixed up and operational. I fixed everything up with the drains and the water. All they had to do was tie it in to those things and they did it in one day. The installers were good folks and they knew their product. They knew how to install it and the finished job was very well. It looks professional.

American Standard was the only one we contacted and I didn’t like the deal where the rep said that he couldn’t measure the thing that night. We couldn’t get the discount if he didn’t do it right then. Nevertheless, the rep explained the details of the tub. The installation team was very good and showed up on time. The tub is relaxing and that's good.