American Standard Walk-in Baths
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About American Standard Walk-in Baths
American Standard’s walk-in bathtub selection includes a variety of soaker and jetted tubs, including water and air jets. All models include quick-drain technology, and certain models come with chromotherapy. The company shows all pricing info and exact models online, though you’ll need to get an in-home consultation to understand the full price (including installation).
Pros & Cons
Pros
- Transparent pricing
- Customizable soak and massage tubs
- Quick-drain tech
- Self-cleaning features available
Cons
- Installation cost varies
- Limited warranty
Bottom Line
American Standard’s walk-in tubs come in a variety of customizable deep-soak and massage models. It provides installation with the purchase of a walk-in bath. Features include chromotherapy and self-cleaning.
American Standard Walk-in Baths Reviews
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A guy came to my house and explained to me that American Standard Walk-In Tubs are very good and I accepted it. It was a 50 gallon tub so I asked him if my water heater was enough to fill the tub up and he said that it was. So, I established the installation of the walk-in tub which went very nice and perfect. And they cleaned up after. The tub's quality is good but I spent more than $10,000 but wasn't able to use it because the water's not enough for me. The water heater turned out to be 45 gallons only.
I have a friend who's getting old was going to install the walk-in tub. Although I recommend this product to him, I said no because it was a very bad experience for me. Until now, I'm still trying to find some person to install the 75 gallon water heater. But my space might not be enough so I'm so upset. It's ridiculous and I always complain to their consumer department. If American Standard treats their customer like this, their company's reputation would be ruined.
My wife is diabetic and she got arthritis in the back and the disc are too close together, and the tub is good for her. I've seen American Standard for years when I go to restaurants, but I saw their walk-in tub on television. When I went online, I checked the best portion that I can afford. Then, a few weeks later, when I saw it online again, I filled up a form. A gentleman came by and called it on me and showed me the product He had done all amazing work, and he couldn't have been better. They have to take a door and two vents out. It is moved in one piece from the kitchen dining room where he cut it out for the panel and he installed the gutter and put the paneling back where he can burrow each other. In doing so, he saved me $600. He was very knowledgeable and he didn't waste any time. The installation was done by a crew of three and each knew what they have to do and they've done it without any supervision.
My only complaint was that it takes about 32 minutes to take my bath and it takes me 10 to 12 minutes to fill up the water and it's 20 minutes to go through the bowl. But, it's good. I'm very pleased with it and the company has been around a long time so if I have any problem, they won't be going out. Nevertheless, I've also noticed since I installed my tub that a lot of people are trying to sell them on the internet. But looking long range, I think it'd be really worthy.
I have called the company and they have agreed to send me another valve which will permit me to use the shower in a walk in bathtub. The installer, a responsible builder says the part that will be sent will not work any better than the first one, which he says is a funky design. I am 88 yo and hurting. I expected more help from American Standard.
American Standard's salesman was excellent and very nice. I liked what I heard and thought, "I’m just going to go with this." I kept telling him I wanted a more reasonable price as it was too expensive for me. He came down on the price considerably, to the point that I felt I could afford it. The installers were okay and did their job. I've had it for a year and I was using it twice a week, but I’ve cut down to once a week since my water and sewerage have gone up. I like to use it after dinner and I sleep better at night after I’ve been in the jacuzzi. Plus, it helps with my back problem. However, I'm only getting the green light and the rest of the colored lights aren't working. Plus, sometimes I have to flush the free toilet they gave me twice to make it go down. When I need to call someone and complain, I have the name of the person on a card and a phone number. He’s very good about coming and working on what my complaint is. I’m happy with the tub and I’d recommend it to friends.
I heard that American Standard was guaranteed and supposed to be the best. I had an accident and couldn’t get into my other tub after that's why I had to get American Standard walk-in tub and with it, I was able to get in and out easily. It's working out really well but we had a few issues about how the walk-in tub was going to be installed. They had ordered a different kind of tub which wouldn’t have been working here because the salesman said it wouldn’t work. But the gentleman that came out solved that problem and they made it exactly what I wanted. It took another week because they had to order the tub again.
I’m a heavy guy and I always had some issues when I step into noises. So they came out and put some braces in to make sure everything was solid. I also had an eye surgery so I’m careful I don’t get the water in my eyes. I have to tilt my head back and pull the shower head out so I can do my back and the back of my hair. But I have to use two hands to push the shower head cord back in. But the installation only took a day and the two guys that came were wonderful and did a great job.
We were at a vulnerable point when I talked to American Standard's salesman. He had a good sales pitch and made it sound like what they had to offer was the best there is so we purchased their tub. When the installer got here, he unloaded the bathtub so that I could see and try it on because they said I could. But it was sitting on my front porch and his truck was in the driveway with a bunch of other stuff all around it so that I couldn’t get out of my garage. Then he went in, removed the old tub, took the old door off and enlarged the opening. We were told ahead of time that the door to our bathroom was not wide enough for the bathtub to fit through and we knew that it was going to have to be enlarged.
Then he proceeded to break up the old bathtub with a sledgehammer or something that went flying and broke our commode. So, he had to leave, go to store, and buy a new commode. Then he came back and put it in. This new commode is different and lower to the ground and we don’t like it as much as we liked the one that got broken. We found that old one more comfortable, too. After putting in the new commode, the installer didn’t secure it because he was going to move it when he brought the new bathtub in. He didn't take the door out either because he ordered the door and the door frame, and the one they sent was the wrong one. And if we took out the door before he had the new door, we’d have no privacy in our bathroom until he could get the new door in a week later. So we had a bathroom that had a door but no tub and a non-secured commode. When we sat on the commode, it would move because it wasn’t secured to the floor.
Then finally, the installer widened the door and came with the tub. He initially put the tub in my garage and I couldn’t get around my car because the tub took up a lot of space. I moved the car to where I couldn’t get in the cabinets and couldn’t go past it to go out to the mailbox and it was an inconvenience. Then, when he brought the tub in, my hallway door frame got all chewed up. He came back another day and puttied that in but didn’t paint or re-stain it. Now, my door frames are natural. They’re stained but not painted. I had someone stain it but you can still see the gouaches in the door frame.
The installer was a nice guy and he put in long hours. He was here until 11 o’clock every night that he was here. Still, our installation experience was a total nightmare. They also told us it would take a day or two to install but it took him several weeks to finish it. Then, he was supposed to come back and show me how to use the tub and that took a month.
A while back, I was in the bathtub and I couldn't get the shower thing to come out. I wanted to rinse off. So, my husband came in and he had a really difficult time but he turned it on. Then when I went to take another bath, the shower was still on and I couldn’t turn it off. I wound up soaking the bathroom including the toilet paper. The shower was on, there’s no shower curtain, and I couldn’t turn it off where the water would come through the spigot. One of the big things they said when they sold it to us was that their product was meant for people with physical limitations like arthritis which we both have. All that is good and well but this little old lady can't do it.
Finally, my husband went in there and he could barely do it. It was more than an effort for him. We called American Standard and they recommended we WD-40 it, which he had done twice but didn’t help any. My husband thinks the shower part needs to be replaced with a different style and that they should put a butterfly valve instead of what they got. So they need to revamp that shower release thing.
The bathtub is wonderful to use if you have the strength and the time to use it. I would like to use our bathtub a lot more but the time constraints limit how often I use it because I have to get in and fill it up which takes about 15 to 20 minutes. Then once I'm in there, I want to spend time using the jacuzzi which will take at least another 15 or 20 minutes. Plus, I can’t get out until it’s drained so if I don’t have an hour to bathe, then I go jump in the shower in the other room. Since June, we used it a half a dozen times because of the time constraints. So we paid $14,000 for a tub that we can’t use. That was a lot of money and if we had an experience with it prior to purchasing it, we probably would not have purchased it.
Another issue I never considered when we got it installed is when the kids come, they always use that bathtub and that shower so we have to share the master bathroom shower with them. And if we resell this house to people with families, under the circumstances that we now have seen about bathing in that thing, it’s not going to be for people that have kids. It's the only bathtub in the house and you can’t put the kids there because they would drown.
I had a good experience with American Standard Walk-In Tubs and I’m satisfied. I’ve known them for about 30 years and I decided to get one after all these years. I had my mind made up even before I even got the tub. I looked at American Standard Walk-In Tubs online and looked at those walk-in tubs and found out how they were built, and they’re acrylic. Some of them got a metal frame. The information I got told me the best one to get because of how they are structured. The people working there that I spoke to didn’t have more knowledge about it than I did. The installation team was excellent but they kept my brass fittings. I figured if they were going to take it, they should have asked me and that they wanted them. I don’t have any use for them but still they took them without my permission. And they left a big hole in the wall and I had to patch it up myself.
I didn’t say anything about it and I figured they knew their job. That’s the way they were supposed to do it but I realized it wasn’t. I fixed it myself and it was nothing major. I’m satisfied but I’m hard to satisfy anyway because I'm a perfectionist. I got the tub because of therapeutic purposes, massage, and hot water. I like to take baths with soap. I'm not a shower person that’s why I got it. And it’s easy to step in because I’m 76 years old. However, it costs way too much and that’s one complaint I got. That’s about a $7,000 tub but you can buy them for $2,500. The door that they had to put it in, I cut that out myself and they reimbursed me. They were going to do it and I told them it’s not $100. I said I could cut it out myself. I'm a carpenter, not by trade but by hobby and I cut that out and it saved me $900. Then I put it back in. I put a bifold door in. Instead of being a 24-inch door, I got a 48-inch door now for the bathroom.
I wanted to do it myself because I knew if I do it myself, it will be surgically done and it’s going to be neat. I was going to put the whole tub in but I said no. I'm glad I didn’t because that tub is hard getting in the house and they had difficulty. They had to back up three times. And that thing is heavy for two people. I was so frustrated with the procedure of cutting the door about two or three more inches wider. But they said, “No, don’t do that. We can handle that. We can get it in.” They kept trying and got it in there. But I had to take some of the tile trim molding down because that was less than 34 inches. It protruded about two inches on both sides. I took that down, put it back up surgically, and put up the same one. I did it myself. I didn’t want anybody to do that and didn’t want them tearing my wall up. I did it right so I'm satisfied.
My wife loves the tub and likes to sit down on the shower part. I like it, too but I don’t love it. I don’t use this thing. I only use it twice a week and I shower the rest of the week. It will take a lot of water, plus it’s loud as hell. You can hear the bubbles all through the house. It’s cool. But other than that, I'm satisfied. The price is astronomical. I spent $12,000 but they started off with $21,000. They discounted this and discounted that. They had one and they said, “We have one that’s been cancelled. We’ll let you have it for $12,000.” I knew they had that one all along and it was just like the one I wanted, too. I've been dying to get one for the last 20 years because you get a massage and a bubble bath. It makes you feel good. It’s not for the bathing purpose but for the therapeutic purpose, like the whirlpool, the hot water, and the massage. I’m happy with the experience but not with the finances.
American Standard seems to have the best features and reputation than the two other companies we looked at. The sales rep showed us all about the product and we bought it. He seemed to know what he was talking about. Then the installers did their job, went a little beyond the standard service, and took care of some things for us. We’ve had a large olive painting above the tub which they took down and then because this tub was taller, they rehang it properly slightly higher than it had been. The installation took most of one day and was excellent. I use the shower while my wife primarily uses the tub and she is very happy with it.
I feel safer now that I have a walk-in tub and I’m very happy that I decided to do it with American Standard. The one I had was a Jacuzzi tub and it was very deep and very narrow and it was a disaster waiting to happen when trying to get in and out of it. The in-home sales rep from American Standard who was very knowledgeable and friendly went through everything when I asked for a quote. The installation team was very helpful. Everything went very smoothly and they did the installation in one day and I was very happy with the results. I had to call them once for a small problem I had, and the tech came right out and fixed it. I've already told several friends that I'm very pleased with my experience.
My sister-in-law had her walk-in tub installed by American Standard. I was thinking about getting one and then I saw hers. She gave me the seller's name and we took it from there. The way the salesman explained the functions and selling points is very good. The installers were also very good and clean. Though we take showers most of the time, the tub helps with our aches and pains. I’m satisfied with it.
The American Standard sales rep was good. He explained everything. The installation team was very good as well and they did it in one day. I like the additional water jets that the tubs have and since using the tub, I have less joint pain.
We called American Standard to come out. We were looking for information and their salesman was so thorough in his presentation. He was very sincere and not pushy at all. He also answered all our questions and I had a very pleasant conversation with him. By the time he was done, we knew that American Standard was the top-of-the-line and it’s what we wanted. I'm very pleased with the tub and the jets on my feet helped with my neuropathy. It’s very relaxing and I have less aches and pains so it’s a good investment. I already recommended American Standard to a friend.
American Standard has been around for a long time and I've bought a lot of bathroom fixtures and stuff so I know the American Standard name. But as far as the bathtub, which I think has a different name, I saw it online and made a phone call. The sales representative was very nice and I showed her my bathtub. Being handicapped somewhat, it's very dangerous for old people to step in and outside of a bathtub so I said I'll share with the lady that came by. Getting the suppliers and the people that worked in the tub though was a whole different story. Their communication needs improvement. They were not really steady and not really confident. In fact, to get this thing fixed, I had to write their place and had to do some negotiations with them to come out here and fix the thing. There have been problems with the bathtub.
At first, the electricity went off on the side, the computer part that makes the tub function. So, the guy came out and said it was something and he supposedly fixed it. Then it happened again and it wasn't fixed. And so, they sent out someone else. When the guy came out, there was a motor not working right. He pulled out the tub at an angle which distressed the metal around the door and the caps so they popped off. And now, the trim around the door is cracked so that needs to be repaired and fixed. They sent me the caps but no one to put them on and I'm not taking a hammer to the tub to try to get the old ones off. They need someone to put them on. I haven't contacted the people that put it in yet. There's supposed to be a lifetime warranty on the material so that's my discomfort with it. Other than that, the tub is comfortable. It does drain well and doesn't take too long to fill it up. You have to sit in there until it fills up to get a bath.
Those are my complaints about it and I understand they've shortened the time that it stays hotter. But I never waited for my hot water and didn't need that anyway. Nonetheless, I'd probably buy another one but they're very expensive. I use it a lot as a shower. I'm short and I use it as a tub only once a month so I don't use the Jacuzzi part very much at all. The shower is fine and it's easier for me to get in and out. I like the wand on it and the fact that I can sit down too while I'm showering is helpful.
We had had American Standard products before. We started looking around for walk-in tubs and we decided we wanted to have something that everything was guaranteed from now on. The sales rep from American Standard came out, explained everything all the way down to the nitty-gritty of what was going to happen which pretty much happened exactly the way he said it. The installers got it on time and did exactly what they said they were going to do. We had one little crack on the very top run of the tub and they came back to fix it. The tub is pretty costly but we are getting what we are paying for. It's pretty good to bathe a four-year-old in it and the kids and the grandkids are enjoying it more than myself and my wife.
The service personnel were nice but they failed miserably the first month or so. I blame the equipment because their personnel had to come back out here and keep working on it. They had to change the pump motor and drill some holes in it for the heat buildup because these things are designed for people to sit with their back up against there. It never had the same pressure since and it doesn’t seem to have the power that it had when I first got it. The company sold me a crappy product because I spent $15,000 on it and it takes long to get it to work and then it doesn’t work like when they sold it to me. It only lasted a few days before the thing broke down again.
The salesman was misleading. He told me one thing and I wound up having electricians come out here and rewire and do a bunch of crap that I wasn’t informed about when I was sold the machine. American Standard kept the technicians really busy and they waited days in between and then when they came up here and did the work, the machine still didn’t function properly. I don’t blame the technicians. They just did their jobs and they were awesome. They came out, did not complain and redid whatever they had to do.
I’m a disabled veteran and I bought the American Standard Walk-In Tub because I’ve had multiple injuries and surgeries. I spent money for the supposed number one in the nation and it turned out to be a piece of garbage. They only seemed to be interested in making a sale. Once he got my name on the dotted line, the salesman was gone.
This company has been in the plumbing industry for as long as I can remember. If this is the way they’re going to do business, I’ll never recommend any of their products ever again. I would tell all my veteran friends not to buy from them because they’ll sell a piece of equipment and not stand behind their product. They were in such big hurry to sell it and get out of here. They didn’t even bother to follow-up on their sales. American Standard didn’t give me any discounts. They lied to me and now I got a piece of equipment that doesn’t work according to their standards and I’m paying for a product I’m dissatisfied with.
American Standard Walk-In Tubs sent a crew up from Chicago. They were semi-skilled and did not care what they did on the job. They said they drove all night to get here. In addition, they brought up the wrong tub and I had to contest the issue with them. The flooring had to be replaced downstairs for $657. They had to replace the door opening or pull it out to get the tub in there and they damaged the jams and split 'em. They didn't pull a building permit, which was required. Plus, I found out later that they weren't licensed to work in Minnesota. The city inspector told me that they had no business doing the job.
The workmanship was also shoddy and I had to get an electrician out here from a city-sponsored type of program. Consequently, the electrician took about 4 hours to rewire the box and get the installation up to code. The city inspector came out later and approved it. It was a disaster. If I had to do it all over again, I would not even consider it. I called the woman who was in-charged of the operation and she was cooperative and she paid the bills thereafter.
The salesman, on the other hand, was very congenial, but he hadn't told me where the crew was coming from. I asked them if they had a Minnesota crew and he said yes. However, it was not a Minnesota crew and they just came in on a night run. There was an aggressive female in the threesome that came in here to work. She insisted I sign the releases while the workmanship was shoddy and terrible. Finally, I had to almost escort them off the premises. I couldn't take any more of that.
The tub has the standard technology. They fit in a fast drain, and that's at least partially true. The spouts for air bubbles that are shot into the water are poorly spaced in a couple of instances because they get your feet in direct contact with this bubbling, supposedly soothing water and you have to somewhat elevate them. I'm just glad that it's all over with and they have to sort this behind me.
American Standard has been around for a long time and they always had a good reputation. I got a walk-in tub from them after moving to my own home from my daughter-in-law’s condo where she also had a walk-in tub from a different brand. American Standard’s reps have been fine and the boys who installed it did a neat job. I went with their tub because I am short and it was advertised having a low walk-in entrance way. I'm almost 90 years old and I use it for practical purposes. The tub takes some getting used to and the one thing they did not put on it is a very small handle on the right-hand side of the entryway. Though it is not something that can be added, it has to be done in the factory. It would only be a three-inch handle but it would make all the difference in the world. It would be something of a grab bar that would steady the person who's getting in and out of that walk-in tub.
Also, I was dissatisfied because the incentive of their advertising was that it was a low entryway. I guess I did not perceive the idea of a low entryway the way I wanted it. It's difficult to get in and out of. I had to have steps put in and have a pole put in to give me stability to get in and out of the tub. It cost me around $400 more to make the thing useable. Plus, it's a very overpriced article.
I've always liked American Standard products since childhood. We had a American Standard stool back then, but I’m upset with them now. The guys who did the work were great, but I'm not satisfied with the caulking. It keeps coming off and I have a closet at the back of it, so I need to have them come back. They were supposed to call me back, but they never did. They said that they would do anything that needed maintenance for life. Right now, I’m constantly wiping it down while I’m in the tub so that I don’t have to worry about the moisture and water. But as far as the product coming from the factory and the workmanship, I like it really well. The jets are great and I’m not unhappy with the product. But it would be fair if they would take care of the caulking.
We built our house to be ADA, when we get older and getting wheelchairs. We had the American Standard walk-in tub put it in for later, when we're old and crippled. My plumber who is building the house put the tub in and it’s what I expected. It’s a bath tub that I can get in and any jets, any kind of whirlpool feels good. It’s got a handheld shower nozzle and I use one button, which is to turn the hot water on. There’re two buttons and one does the water. The other button mixes air in with the jets and it’s better than having hard jets on especially if I'm hurting. The water comes out softened and I can adjust how much air I want to inject. There’s also a couple other buttons that my wife messes with. She might as well take a bath because she’s in the shower forever.
American Standard is an old-time name that I had confidence in. The installation team gave me a brief rundown of how the tub works but they didn't go into detail about the functions of the deodorizing attachments that go with it and what to do. So after they installed the tub, I had to call a number and figure out the best way to do things. But I was disappointed in the tub itself when I first got it. It had some problems with the rapid draining and it took me six weeks to get them straightened out, even though I had a lifetime guarantee. Plus even when American Standard decided to do something about it, there were always delays so I was dissatisfied with the service I got.
There are also two suction pads on a headrest but now they don't hold. I started to put glue on it this morning but thought that I shouldn't. Instead, I pressured until I got the suction pads to hold but then I went to lunch and when I got back, it had fallen again. Also, I have a huge water heater tank but I can never get the adequate amount of hot water into the tub in order to use it to the full capacity that I need to use any of those air or water features. But despite that, I enjoy the tub and the fact that it's easy to access.
I’ve got to get a larger water heater since the one that I have isn’t sufficient for filling the tub that I got from American Standard. I have the bathtub for a year now and when I purchased it, the sales rep came out once I qualified and he did a pretty good job. But I have a gas water heater and I should have known that it's not going to do the job so I could have discussed it with their rep who came out. That person could have also done a better job of evaluating the heater's size because the water goes cold before the tub gets full.
Also, the tub is very big but I wish I have known how it would fit me. I’m 5'10" so when I sit in there, it won’t even fill up and the water’s only coming up below my shoulders. I could upgrade the water tank but I still couldn’t get underwater in it. There's no way that a guy can scooch down so he’s underwater. On TV, they showed women with water bubbling around their necks and I don’t know how they did that because the seat would be on the small of their backs while they were squeezed down like that. So I wouldn’t recommend American Standard to others unless they were little.
I also have to be careful not to be squirting the water all over the floor since there’s no barrier. So I’m disappointed that I couldn't get into the tub but if that’s that way for me, it’s the same way for everybody else and they ought to know that. Another thing is that American Standard came out with the heated seats right after I bought this one. It certainly needs a heated seat to help people be a little warm in there.
I had fallen and I hurt myself and I was fed up. We're trying to get into my tub and I didn't call anybody else. I called American Standard Walk-In Tubs because I saw the ad and it was the first one I saw. It was something I wanted and I didn't search to see if there were better prices out there. The sales rep was a nice gentleman who came in on time and our interaction was pretty straightforward. I am happy with the decision to go with American Standard. The installation guy was excellent too. He was here one afternoon and I didn't have a big enough water heater, so he went out and got that. I paid him a check for the purchase and he put the water heater in the tub as well. He had his daughter with him and the two of them did the tub all in one day. I'm really happy with the company.
Ever since I used the American Standard tub, I’ve been going swimming every day. I even take a bath there even though I have gone swimming. I love the whirlpool and it's so nice to lay back and relax and have those jets going around you. It's so much safer getting in and out instead of a low tub which I had. However, the handle came off and the drain needs to be repaired. You're supposed to open and close the drain and I just pushed it back in. That's the only thing I had done wrong and it's been almost a year. The tub and the service have been wonderful but dealing with the finance company they set me up is horrible - their interest is just outrageous. The tub wound up costing me $15,000 which is a lot as I'm retired, and what I'm paying out each month is not getting paid off on my bill. I've recommended American Standard to friends and they loved the sound of the tub, but when I told them the cost, it really scared them off. I wished the tub was a little cheaper
I already made an appointment with another company to have them come out when we were reviewing the ads that we’ve seen in the paper. Then, my husband said to cancel the other appointment and have American Standard come out first. If we didn’t like what they had to offer, we could go to the other. Everybody has heard about American Standard and it was their reputation that sold us. Even our toilets are American Standard. Their rep was excellent. He explained in details what to expect when the installers came out and what to expect in the operation of the tub. The two guys from the installation team were great and the quality of their work was fine.
My husband has COPD and he's on oxygen all the time. We've always used the shower but a shower makes too much water vapor. Since using the American Standard walk-in tub, our water bill has gone up but my husband feels better after he's been in it because he can breathe better. That was the main thing in a shower that sprays water all over the place. As for me, I go in there with a magazine, sit in the tub for half an hour and bubble and read.
I asked companies about their warranty period for their walk-in tubs as I was looking for the hardware, the pump and all the mechanisms inside and how they were covered. They told me about the tub but they never exactly touched on my question. But when I called American Standard Walk-In Baths, they said that everything had a lifetime warranty including the inner parts and the tub.
I was displeased however with the contractor they sent out for the installation. He was supposed to be the leader of all the contractors that they have in the country in a certain section. And Minnesota happens to fall under his jurisdiction. But I have sharp ears for listening to contractors whenever they're going to tell me something. Every time this contractor said something, I had to divide by number to get an answer which was unbelievable. Also, we wanted the finest installation but I had to have them back twice to change something. When he came back the first time it was about the corroding caulking and it was atrocious. He asked why I didn't tell him while he was doing it so I explained that I have a spine problem and I couldn't be by his side watching every little itemized thing he did. He made a real mess.
I was told that the installation would be finished on the first day but it wasn't because the contractor didn't get here until 11 o'clock. He called me earlier in the day to tell me that he had to do something so I asked him to tell me what time he was going to be here and then we would go from there. He had to take out mirrors and he started complaining about how he was made to do the task of doing the existing equipment before he put in the equipment that he was sent there for. I told him that was not my problem and that it was the salesperson that did all that arrangement. I added that he could go back and get a hold of that person.
When he got here a little after 11 o'clock, he had a youngster with him. He asked me what I wanted to do with the mirrors to which I answered that I wanted to keep them. By the end of the day, the youngster was trying to get the mirrors down the seven steps to get to the front door and he broke one of them. But the contractor never said a thing about that except when he went to clean up to get out. He told me that he had to come back the next day to finish things up. I told him that if he had been here at about 8 o'clock, that would have given him enough time and he wouldn't have to come back the second day.
I came to know that he was doing other businesses while he was doing the job with me. I heard part of his conversation over the phone where he was trying to sell something that he had. And this was going on a couple free hours during the installation. That was probably one reason why he didn't meet his commitment. I told him that I did contracting work before and I knew how it operated.
I said I was going to report him and I did. I was told he started crying and that he needed to have the job but I wouldn't let him come into my house anymore even to do a repair on the future. American Standard would have to make other arrangements otherwise, the contract would not be signed. When the youngster the contractor brought along with him finally came back to get the caulk and squirt away, he said the work wasn't too bad and that it was acceptable. I told him to stop and to do the job he was there to do. I didn't want to hear him belly-aching about any more stuff.
Now, I'm still living with the problem and I meant to call the company but I've busy taking care of my health problems. But I had another person take a look at the tub and was told that the water runs right around the tub and right down the floor. This means that the tub is not leveled. I use the tub twice a week and every time I get out of the tub and the water's on the floor, I think about how one could slip and fall by accident. I have to put towels down there then pick them up and put them in the proper place. The purpose of the walk-in tub is that I don't have to step over and get out. I just walk in, sit down the tub, lock the door and turn the water on. I'll be handling the issue now and won't be asking American Standard anything.
The sales reps were very good and the guys who installed the tub were fantastic and cleaned up after. I love the American Standard walk-in tub but I can’t use it. I had heart surgery and I’ve used it about three times but then the tub relaxes me that I don’t have the strength to get out of it. I’m a little scared of falling. But I would recommend the tub to anybody. It also empties fast. If people would have the installers who had put in mine, they are lucky.
It was a horrible experience during the installation. The installer came out dressed in his pajamas. Then, he went into my daughter’s room since the attic is in there in the closet. He asked my daughter if it was okay if he took a couple of pictures. She thought he was taking a picture up in the attic so she said sure. But he stood there and took pictures of my daughter. We just wanted to get him out but there’s been some problem. The water stays on the caulking where the little shelf is. Then the caulking was coming up and water was getting behind it, so we were thinking that it’s possible that it’s going to create mold.
So I called and they sent somebody out. The gentleman could not believe the sloppy job that the previous guy did. So he took pictures and was supposed to turn them in. He said we would hear from somebody right away but we haven’t heard from anybody. So I called them again and the lady that I talked to said she hasn’t received any pictures. She also said she’d take of it and she’d get a work ticket but I haven't heard from anybody still. I have only used the tub in the beginning but now, I haven't. I told the lady if nobody comes out here, they can come pull this thing out.
I have multiple sclerosis and I needed to sit down while I bathe. We have had our American Standard product for five years now and I like it. However, the showerhead keeps getting congested. Also, they have to make sure they sell it with a heated seat.
I've heard of American Standard before and they've been around for a while. I spoke with three people. The first person was somebody operating out of an office in the mid-west somewhere. They were pretty good at taking down the information about where we live and our phone number. The next person we had was somebody who purported to need to come to the house and measure the size of the bathroom and check the accessibility down the hallway or upstairs. That person seemed very knowledgeable about the mechanical stuff, however, he didn't really understand where we lived, which is in Massachusetts, on Martha’s Vineyard Island. It is different than Nantucket which is another island in Massachusetts.
He was supposed to arrive and I was going to pick him up with the boat sometime in the morning, but he wasn't there. I came back home and it's a half an hour trip each way. Then I got a call from American Standard that said he had gone to the wrong island. Instead of driving 50 miles or less, he drove 150 miles one way and then 150 back wasting a whole day and that disrupted our plans a little bit. On the other hand, when he arrived a few days later, he answered most of our questions very well, so I won't hold it against him for the rest of his life.
The installers were the best in-person performers that we've dealt with. One was a very experienced plumber who could also do electrical work. He was assisted by another fellow who was experienced but didn't have as much as the first guy. But together, they're a terrific team and they did a lot of work in a small amount of time. They brought themselves over and arrived on a boat. They got on a boat with the car and came to our house. Then they came back a second day and part of the third day. They worked like the devil and it made me tired just watching them.
At some point, there was an issue about something and they needed to get some part. I said, "I'll call the headquarters and see if they can accept my word that you wanted this." They gave me a picture of it. However, I found the people at the office very officious and weren't as helpful as they should have been. They knew everything and they didn't need any information from anybody else apparently. For example, I told them initially that whoever is coming out here, we'd help the whole process. If they called me first I would have told them how to get to where they needed to go. They said, "Oh no, we have these maps and radar and electronics." I didn't really like talking to the people in the office after the first call, but the workers that came out were very good. The tub works fine, though. My wife enjoys it when she uses it. Overall, it was a good experience.
My mother-in-law moved in with us and she has arthritis and chronic pain so we went looking for a tub. American Standard seemed to be the industry standard so we went with them. The people we talked to and came out to our house were very informative and helpful and they set up the whole process for us. However the installation people are another story entirely. They came here during a snowstorm so they tried very hard to get the job done very fast. We have been in the process of remodeling our house and we had a problem with condensation for our toilet so we put a mixer valve in the toilet to add a bit of hot water for the toilet not to sweat. The installers put that out, as well as a length of copper, so our toilet was flushing entirely on hot water.
I think what they did was a shortcut and it decreased the amount of water to the tub significantly. When they timed it, it didn’t take very long to fill it all because they did it with hot and cold water together. But when you try to fill it with warm water it took 30 to 40 minutes to fill. We’ve called them several times to try and get it rectified and they told us we had to hire our own plumber to come in and fix it and then they would repay us for it. When my mom uses the tub she has a lot less pain as both the heat and the water take pressure off her joins while she’s in it. The product is exceptional and we’re very satisfied with it but I wish they had better care of us as customers. The tub improves one’s quality of life but I could not tell people to go with American Standard as I'm very dissatisfied with the service.
We’re 85 years old and we didn’t want to slip so we got a walk-in tub from American Standard. Their sales rep was a regular sales guy who wanted to sell something but he knew what he was selling. He told us there were two different tubs. There was one that cost about $15,000 but ours was $10,000. We checked the other ones and they were even more expensive. We like the tub very much and it has all the jets. We feel relaxed when we go in there.
But, I was a little disappointed when the tub wasn’t set in right. The installers had to come back and the tub had to be totally reconstructed. They had to put it like a shelf because it’s not the exact same size as just tub but it’s a bit smaller. Then we had a little trouble with the valves and they sent me a couple and I replaced them. The main installer was good but the other two guys were so-so. But the two people who did most of it didn’t come back. The guy in charge came with his wife and they put the tub together. His wife was good too.
My first experience with walk-in tubs was very pushy and pressure selling, and I don’t buy anything from anyone who’s pressure selling. In contrast with the American Standard Walk-in Baths sales rep I dealt with, she was all pleasant, not pushy, and very knowledgeable. Plus, they have a lifetime warranty on the product. Then the installation experience was mixed. The team was very knowledgeable in the plumbing of the tub but there’s an awful lot of carpentry work that went into the finish, and they never had any training on carpentry works. The trim they put around the tub was poorly done but they tried their very best to make it right. A lot of it was covered up when all was finished. So, overall, we’re satisfied.
My husband doesn't get around very well and he didn't want to have to climb into the regular tub. He wanted a walk-in tub and ordered one from American Standard. The installation was noisy, but the installers set the tub up very well and it looks nice. They did a fine job. My husband loves the aroma, the bubbling water, the color, and everything about it. He finds it very relaxing. And he uses it more than I do. When I use it, I have to go to the hairdresser because of the steam. We've enjoyed using our tub and our experience has been successful.
I visited several bath tub people and American Standard's Liberator came up on my computer when I put bath tub in. I clicked on it and it had an 800 number which I called and they said I can only get the Liberator from the manufacturer in Texas. They sent an agent out here and we talked about it and I was interested. It had all the features I wanted.
The rep, who was from New Orleans, explained everything in detail. And then they sent three installers and they were very good but I wasn't happy with whatever product they put around my tub. It looked cheap to me. To spend all that money, it should have something nicer to fill in around that tub. It should've taken them two days to install but they wanted to finish, so they worked till way after dark to finish it. They hurried up about it and didn't do as well a job as I expected. I ended up getting my cultured marble man to finish it up to make it look nicer. I like everything about my tub. It has all the features that I was looking for. I took a bath in it last night and I really enjoyed it. I’d tell anyone who’d ask about it that I did a lot of research and it seems to be the better of all tubs. It's also got lifetime guarantee and that’s very important. I’ve recommended it to a friend.
When the American Standard Walk-in Baths representative came out and talked to us he sold us. He was real good. Our experience with the installer though was not so good. He didn’t have anybody to help him. I had to find one of my nephews to come over and help him. Also I was told the water heater would be okay for the tub but it wasn’t because it wouldn’t fill the tub up with warm water. I had to go back and buy a larger water heater estimated for the tub. But it's a good tub.
The reps and installation team from American Standard did well. I could get in my old tub, but I couldn't get out of it, so I got American Standard's walk-in tub. It was expensive but convenient to use. It has been about a year since I got the walk-in tub and it's a little crowded sometimes, but the quality is good overall.
I got a stand-in tub two years ago and picked the American Standard because we knew it was a national brand and preferred it over something we never heard of. The people who installed it were very nice and we were very pleased with them. My husband has trouble walking and the tub's a great help for him. We’ve been happy with its quality.
I was trying to get a hold of the other companies but they didn’t return my call but American Standard did. The rep was very knowledgeable and told me what size I needed. I trusted him and the seat inside is fine but when I'm actually taking a bath where I want to lounge in it, I have to really scoot down like I’m off the seat to get more water in the upper part of your body. I would like the water to go up over me when I’m taking this like luxurious bath. Maybe the seat should be longer so I can slouch down and I wish I was given the option of a little more leg room because I had a knee replacement and it's hard to have my legs bent when I’m crunched up.
The rep also told me that the water heater I had would be sufficient but it only heated water up to my knees. If they would have told me that, it might have altered my decision of getting that one. I ended up having to get another 40-gallon water heater. When I fill the tub up, it takes a substantial amount of the hot water. So I’ll have the dishwasher after the bath or do the laundry because I couldn’t have them both running at the same time.
The installation was fine but the installers could have done a better caulking job around the tub too, because it was separating from the wall. It left a gap where I had a bathtub before. It had wall tiles and even if they would have suggested about making the wall tiles go down to the floor so it looked more complete, it just looked like they’re chopped off. I wish that they would have advised better or made the bathtub fit better so it accommodated that space. I also noticed that the water spout itself is loose. It was stationary when I got it but now it moves. I'm not getting any leak but I don't know if it's still okay or how that can be fixed.
I’ve had the walk-in tub from American Standard for several years and my experience with it has been fine. It’s nice when I got time to be able to sit in it and relax. The only thing is there’s nowhere to put a bar of soap in the tub, so for improvement, American Standard needs to put a place to put the soap in.
My complaint is with American Standard customer service. When repairs were needed they tried to say the product was not theirs, even though it had American Standard emblazoned on it. They then said it was only marketed as American Standard but manufactured by another company, which they took to mean they had no role to play in resolving the issue. Definitely do not recommend this un-American brand!
American Standard is a well-known name from years ago. I called a few other companies, but I thought I’d go with the name I know. The sales rep was very professional and thorough, and he made the purchasing experience a very pleasant one. He wasn't pushy at all and did a very good explanation of what we would get, so we were very pleased and we bought a walk-in tub. The installation guy was very professional, too, and he did a super job. There was just one guy because his partner's wife had just had a baby the night before he came to do the installation. He was so apologetic and he came back Saturday to finish the installation because he was very anxious. The only thing I would change is they have now the free bidet toilet seat, and it doesn't fit the toilet well. They need to take a different toilet that the seat will fit better on.
The walk-in tub is very beneficial for my husband because he had two strokes, and he has had rheumatoid arthritis for years and it continues to get worse. We bought the American Standard walk-in tub for his safety, so even though we were having home care come, he wouldn't get a bath with them most of the time. The walk-in tub definitely helped him and he can get a bath whenever he wants to.
My wife loves our American Standard tub. She needs it for her arthritis and it’s helping her out. The sales reps were very good and answered my questions. The installers were also good, and we were satisfied with the installation.
My husband wanted to get the American Standard for me because I’d fallen so many times. One time, I hit our bathroom toilet so hard. So, he called them and there was a call right back. The salesman, though, before he left, wanted to come in and see me. I was in bed and my husband was here. He kissed me right in front of my husband. We have guns here and I am just so surprised that my husband didn't wing him with one of them. But that salesman never came back. We have not seen him since that time.
They gave the installers the wrong unit. It was a left instead of a right. They got it in and my husband said, "My wife is going to have to crawl over our toilet to get into the tub." The guys held back and said, "Oh my, goodness. They gave us the wrong one." So, the guys did all that work, plus the plumbing was wrong, but they had to be on the other end. They had to stay overnight in a motel here, and one of them drove up and picked up the correct tub. They had to wait until it came from some other state, so that whoever was driving it down to meet the other guy that got up and got it. That was in Columbia, which is four or five hours from us. He went really out of his way to get the right unit.
The handles in the shower are wonderful. They're extremely safe. But the thing that they didn't tell us is there was no grip. The first time we went in the shower, I sat on the seat and I slid almost completely out, my husband caught me, and onto the bathroom floor. There is no traction in the showers. We have a spray which my husband bought and sprayed on any place that I would touch, sit or stand. We let that sit a day and then it was very safe. Overall, though, the shower is number one.
I was in the market to purchase a walk-in tub and American Standard had the better cost. The sales guy was good too but once he closed the deal, I couldn't get in touch with him about the actual installation. That was a nightmare. Whoever was installing it didn't know what they were doing. They didn't know to pull the proper permits and they came to the house four times because they didn't install it correctly. There was an issue between the installer and the factory, and it took them over a month for them to get it properly. I didn't care for the process but the product is good. Whenever my wife uses it, she enjoys it. I couldn't really recommend it to anybody though because of all the problems I had.
I was curious about American Standard Walk-In Tubs and their salesman came out and told us all about it. He was really good and so we decided to go with them. It's mainly for my wife. She has vascular arthritis and scoliosis of the spine so she can't get into a regular tub. But she was able to get in the walk-in tub and then I would lock her up like she's sitting on there. It gives her tremendous amount of relief. There's a couple of hours that she'll be in there.
When the installation team came, they had to saw the old tub out and it was a messy job. There were all kinds of stuff and none of them got to the rest of the house. They were very courteous and will not really wait to get things fixed straight. They were superb and they cleaned up after themselves. The walk-in tub got a heater built into it. Whatever temperature you set it, you feel it. The heater keeps the water under constant temperature so you can stay in there and you don't have to keep draining and putting in more warm water.
The only problem we had was, we only had a regular hot water tank. So we had to put another 250-gallon hot water tanks to fill it and keep it at the level it should be. The installation team explained that we may need more water but they wouldn't know until they come out to install the tub. And when they came, they said that will never do. So we went to a plumber and got our best bid and got a really good deal. We got a good team who set up to put the gallon tandems, hot water tanks and detect the hottest water from the tub. And when you fill it up, the warm water goes to the tub fast and it is able to maintain it. It worked out really well.
Overall, it was a really good experience. When we bought the walk-in tub, the team was there within two weeks. I thought it was going to be a really holy mess because it's all built in. Got the new one in and the installation team started hooking things up so fast that I couldn't keep track of how fast they were working. They were the best part of the whole deal and I was remarkably impressed by them. And everything the salesman said was true about the American Standard tub.
We thought that the American Standard walk-in tub was overpriced, but it is convenient. The only issue we had was that it took them way too long to install it because the workers were coming all the way down from LA. They had to travel too far. But they were good workers. They did an excellent job.
I purchased a shower from American Standard. My in-home sales rep was good but their installation crew had a bit of a problem with getting up the stairs. They damaged the paintwork which they said they would fix but didn't. They took out my hand basin and the surrounding area in order to get the shower in and they put the basin back where it belonged but they broke the stopper. Now the stopper doesn’t work and nothing holds the water. They didn't know about it at the time and I only found out about the problem until several days later. They also installed the shower curtain incorrectly but they came and fixed that. However, there were no instructions left for me so I don't know how to increase or decrease the temperature in the shower or the extent of the spray.
American Standard walk-in tub seems to have a lot of features and the sales rep thought the tub would work in here but it didn’t. The installation guy took about 6 days instead of three, like they said, and was two to three hours late everyday. Once, it was because he had half the hour the night before to place the stand. Still, he worked good when he was here.
American Standard is a good outfit. My brother told me about them. I bought a tub and a lot of people say it’s a sorry sight but it’s good for me. Then the thing came loose underneath the pipes and they came out here and fixed it. This last guy that came knew how to do it. But the other guy that sold it to me and installed it didn’t know much about it. He’s from Riverside, California. This last guy lived out in Scottsdale. He came out here and put that pipe back together. He’s very knowledgeable.
American Standard came out and showed us everything. My friend got one through another company and hers was $3,000 or $4,000 higher than mine. So when American Standard gave us that bid, we decided to go with them. They put in a new toilet, the walk-in tub and extended our door so we can get in there with wheelchairs and walkers, so it worked out great. My husband and I are not that old, but we were preparing for later days and we wanted to be able to get in our bathtub.
The team that put our tub in was outstanding. They were very friendly and outgoing. It took a full day to install and they didn't leave here until it was completely done. They also ran a cycle and made sure everything worked throughout the drain. The new tubs that they have had a hidden fee, but we couldn't ask for any better. The tub has helped a lot on my bad knees and my husband's bad knees, leg, and back. Then once you get out of the tub, the blow dryer comes on and dries the tub a few minutes later. That way, water won't set there. It dries some stuff and mold, etc. We love our tub. My oldest kids came and have taken a bath in it and they love it too. We enjoy it a lot.
American Standard walk-in tub has a warranty that extends to anyone, like when my daughter is going to inherit my house then it will go ahead and extend to her. The sales rep seemed like he knew everything, which was good since we knew nothing. Everything was good with him and the installation team. The tub takes a while to fill up if one wants to use the soaking tub. But one gets a quick shower if they want the shower.
Two guys from American Standard came and they did a great job. They didn't miss and they cleaned up their mess. They didn't leave anything hanging out or leave any kind of junk lying around. They did what they were here to do and got it done in one day. They had to put up a new door for us. It cost us, but we had to open up that door in order to get the tub in. I was very proud of them. It's easier for my husband to get a bath now. He can sit down in the tub, but it also has a shower part that you can turn on. He likes showers and I like the tub. We've been well satisfied with it and haven't had any problems.
My wife and I are disappointed with American Standard. In the advertising, they showed that this person is lying down really enjoying it. You just can't lie back in it and enjoy the water. You really have to just sit up on this thing and it's just not what it is. I wish I would have bought something better. I would have gotten a sit-down shower. Everybody that worked on it did a good job except that I just couldn't get the results that I expected. I thought that it'd be more of a relaxing type of thing and it isn't.
We looked at two or three different models and American Standard had the largest one. Since my husband is a large man, we decided to go with the larger unit. There was a bit of a disaster with the installation though. They tightened down some of the connections to the water flow too tight. It broke a pipe and we had a lot of damage in the ceiling below and had to have a lot of repairs done. But they got it all taken care of. And then, twice I've had them back out because their caulking job around the tub was not good at all. First, it was sloppy and then it popped up. And the last time, the deck popped up. I just simply glued it down myself and didn't bother to call them. Whatever that company was that installed the tub was not very efficient, but it got done.
We don't like the tub very much though. We have a very large capacity heater and because we were getting a bigger tub, we wanted confirmation that we had enough water to heat it. It turned out that the large bath was a real mistake because we can't keep the water warm in it. So, that's a real problem for us. I don't think anybody saw that through very carefully. They definitely need to know whether or not the heating system can support the tub. I didn't have any concept of how much water it was really going to take to fill it. It was a mistake all the way around. In fact, we haven't used it in months. We tried to use it a few times and it just really didn't work for us. I would never recommend this tub to anybody.
The rep came and sold me their product. The only question I had was about the toilet. I have a walnut toilet and he wasn't able to match that up which either had to be done or we won't do any toilets. But he got that answered. The installation team was on time. They did what they needed to do and had to come back the next day for an hour or so. With my walk-in tub, I don't worry about falling over the edge getting out. That's why I spent enough money to put a new room in the house. However, with the way it leans or the lack of angle, there's nothing to redirect the water back into the tub if you splash it onto the edges. So, every now and then, I end up with a wet floor even with the shower curtain in.
We responded to an ad by American Standard and their salesman came to the house. We went through the way the walk-in tub was manufactured. He represented that it was the top and it’s manufactured differently than other tubs. He was extremely knowledgeable. He also knew about the other units and had the documents and material that showed how the other units were made. He said that the American Standard tub was made with a different product that's guaranteed. It’s also warrantied for life, not only the product but any repair that would need to be made on it. And that was very significant.
They got the job done but the installation kept getting called off. It didn't take three days, but partial days for three days to get it done. The guys said the truck that had all the supplies had broken down and it was in store somewhere and they had to keep running back and forth to Home Depot. They also had to take out a piece of the wall to get the tub in. But they put that wall back better shaped than it was. They did a good job. My wife's a little stickler for stuff like that so she was checking them all the time. And they had to do some demolition with the old tub that was here to get a regular tub in. We had downsized into a patio home, so they had to carry stuff out through the stairs and through the front door. My wife was really cautioning them about messing up a wood floor. They put down paper runners and they really cleaned up after themselves when they were done.
But I would have to complain about the appearance of the workers. They were all overweight and showing butt cracks. It wasn't pleasant every time you look at them bend over to put the installs and you'd be looking at their tails. There are some clothing companies now that advertise long tails, and they cover butt cracks for plumbers. And as for the tub, the headrest was missing. We had to call American Standard to tell them it wasn't installed and they had to send that to us. We had to put it in ourselves. It was a $15,000 item, come on. It was exorbitantly priced and I wish my wife had done more shopping. The way they do it is, they won't give you a price and send you a sales rep to the house instead. Then, the salesman is pressured in to close. They didn't close me, but they closed my wife.
We've had it about six months and I've used it three times. And I'm not a fan of it. I have neuropathy from diabetes and they said that the four little air jets on the floor would massage my feet. There are two stages of turning it on, one with the water jets and the other for the air jets. The salesman made a really big deal about it. But I'm not happy about it. When I fill up the tub and use the jets, there's not enough pressure coming out of it. So, I don't get any benefit out of it.
But the big one that needs to be addressed would be the space between the tub and the wooden trim. The installers put on the trim around the top of the tub and then they caulked it. But when one gets in the tub and loads it with water, the weight pulls the tub down. So, there's a space there and water gets into that and to the wall. During the installation, they didn't have the parts. They went to Home Depot and they got a two by four. They cut that, and put that around against the wall around the top of the tub. I don't know if that's their normal sealing process. They could come and deal with it now but they wouldn't see the spacing. It's stuffed in the tub. So I got a tube of caulking myself, and when the space existed there, I put the caulking in the spacing. But when I got out of the tub and it goes back together, it pinches and pushes the caulking out. That spacing is a real irritant. And I think it's going to create other issues for me with the walls if they get wet enough. They need to do something about that.
The workmen had pleasant personalities. They were polite and we had no trouble with them. However, my parents were a little disappointed that when you put your foot into the tub and if you hit the gasket, it comes out. Older people have a hard time stepping up and over things. And even stepping in there, the very first time they used it, they dislodged the gasket. American Standard had to come back and put the gasket in it. So, that was an issue with it that we think from a planning or design aspect, may be something they could improve.
Another thing is the gentleman who installed it jack-hammered away the tiles in the bathroom in a larger space than what the tub was going take up. So, there are spaces now where there are no tiles. My father has called on more than one occasion and American Standard said they were going to try to repair it, but they haven't followed up with it. So, there were a few things with it that didn't really go as smoothly as we would have hoped.
The tub seems to work, but from a design perspective, I don't think they had old people in mind when it's going to be in the bathroom. My parents have had difficulty trying to use the tub. It doesn't accommodate well any kind of handles. There's a door there but if you're right-handed and you're putting your hand on the door, the door has a hinge so the door is moving. That's not a stable hand-hold. On the other side, the panel sticks up with the buttons to push the light and the little jets and the air. It's a raised panel. Beside that, it's a small area that's also just a piece of plastic with square edges all the way around. There's no kind of hand-holds or handles of any kind. So, when you're trying to get in, there's nothing easy to grab onto from either side.
My mother gave me the idea of a tub that she can get in and out of, and American Standard was the first one we called about it. The sales representative was fine and he was knowledgeable about their product. However, the installation team wasn't as great as we figured they would be. They were on time and did their work, but I asked them to not extend to my walls and they didn't take care of it. So, we had to get a handyman to fix it since American Standard wasn't doing it yet. Nevertheless, it's been nicer with the walk-in tub. I have bilateral knee replacements so it is nicer to be able to get in and out. We're enjoying it though it was a little more expensive than I thought it was going to be.
The American Standard sales representative knew what he was talking about and he answered all of our questions. He told us he had only been doing it for about a year but he did well. We were also very pleased with what the installation team did and they lived up to the TV ad that we saw. They treated our home with courtesy and did a good job. My wife had hip and knee surgery and she's enjoying soaking in the tub. It helps loosen up her joints. She has limited ability to raise her feet and the door could have been lowered a little bit or extended, so it's not such a big step to get in. But other than that, we're very pleased with the product.
I had my shower in my bathtub when I ordered American Standard Walk-In Tubs. I said that I want a walk-in bathtub with a shower and they told me it's no problem. And so, after I got it installed, which was quite a bit of money, it sure didn't work. I didn't have any room to move and then, the water was on a shelf along the wall. I asked if they can put at least a little drain in there since I couldn't do it myself and I don't want to ruin a going deal. I told them a little pipe from the shower or maybe an inch longer it had to be would do. They said they're going to check that one. So far, I'm still waiting for an answer. Though they called one time and said that's the way they're made, that it's not made for a shower, that was the last I heard.
So the wall went uninstalled. It was necked up quite a bit, and I can understand that. But I was so disappointed that I couldn't get a good, decent shower. I tried showering a couple of times in there, but between the faucets and the hoses. The seat is so uncomfortable so I quit using it all together. If I had something to say to somebody, I'd tell them not to get American Standard because they won't answer and won't get back to me.
American Standard's sales rep was very patient with my husband because it's hard for him to make up his mind. The installation also went well. The only thing that I was upset about was the installer came with a new toilet pipe but left my old one that was all rusty and looked terrible. I asked them while they were here if they changed the pipe with the new one, they said yes but they forgot to do it. But other than that, they were great. The bathtub has been really good and I was very happy. In fact, I get in it at least twice a week.
I've been familiar with American Standard as a trade name for quite some years. I've used some of their other plumbing products. We were doing an online search and made comparisons on user reports and evaluations of various other manufacturers' products. We decided that we were interested in the American Standard. About that time, we got an inquiry from an independent salesperson who was an associate marketer for American Standard. He came out, and we went over the product. We then did some further research. and bought and paid cash for it on the spot. I felt the salesperson was forward. He volunteered that he was not employed by American Standard and that he got a commission. I appreciated that. He also followed up and gave me the information that I needed. We were satisfied with him.
We received the tub early in December. Then we had a gentleman come and do some work. We had to do a lot of remodeling, busting out concrete flooring, and redoing plumbing. We finally got the tub all installed and it took several weeks. However, it's never been used because they were supposed to come back and put a panel on the back. Recently, I was notified that they don't have that panel anymore. They could do an extension on the back of the tub where I do have some free space. However, I'm determined that I don't want to forego that space.
I sent them a text that said to forget the panel and that I figured out a way that I'm going to do it to make it more workable. The panel's function was to protect both the electrical and the plumbing from any intrusion or something getting into the system and damaging the wiring. I can accomplish that since we totally remodeled that bathroom and enlarged it out to just over 200 square feet. We also put in the new walk-in shower and came out with new vanity. It's for my girl who is an amputee and does not have a left leg.
I really enjoyed working with working with the gentleman who came to do the service. He was quite helpful. Recently, when I talked to American Standard about the back that I've never received, they said they didn't think he's still with the company. It wasn't definitive and I'm not sure if the person to whom I was speaking with was in the position to really know.
Over time, I ended up making 10 or 12 calls back to their corporate office. The helpful gentleman whom I spoke with after that was located somewhere in the Houston, Texas area. That was their products and manufacturing division. The only downside to my contact with American Standard was that I was given a contact person, Genevieve, and I only got to speak with her once. After that, whenever I called it was either her day off or she wasn't available at the moment. So each time I spoke to a different telephone representative, it took me a while to answer their questions because they weren't familiar with the previous conversations. But overall, they were an acceptable business.
I was impressed by the easy entry, walk out, the drain time and the jets of American Standard Walk-in Baths. The sales rep that came to the house was very professional and explained it well except for the amount of hot water required. We had to put two 40 gallon water heaters in. One 40 gallon water heater will not take care of that tub. He said he warned that that might be a problem but he didn't investigate it very well.
When they installed the tub, it came to fruition that one 40 gallon tank would not handle it. It was fairly costly. It was $600 for the electricity bill and another $400 for the installation of a new water heater so about a little over a $1,000. But the installers were very good and it took two days to finish installing the tub. The tub itself works very well and it is top quality. Everything's A plus. We've had it for about three years. American Standard is a little bit pricey but I supposed that it took a little bit to put the tub together. The tub is safe and very comfortable and I highly recommend American Standard.
The American Standard Walk-in Tubs salesman did a good job. He had it all prepared and that made him knowledgeable. When you’ve got the tools to sell, which he had, you can sell. Also, their installers were very neat. But one thing that is the matter with the tub is if a person of any size like 5 foot 10, the tub is too small. For smaller people, it’s okay but it's not made for people that have any size. The product is all right but I wouldn’t buy it again. I wouldn’t recommend the tub.
American Standard is a well-known source for plumbing and fixtures. I went online and discovered the person who would install it since American Standard has some written policy that requires that an American Standard factory rep or dealership do the installation as opposed to just getting Joe the plumber which led me to a company down in the Richmond, Mechanicsville, Virginia area. I was in the process of building a house and they sent a representative up there. They did a recon and an assessment of the installation. We talked about the cost and timeframe then I agreed to let American Standard install the walk-in tub.
The builder of the house wasn't involved in this at all simply because he wasn't installing it. Therefore, he wasn't providing any kind of warranty for it. So, the warranty in those kinds of matters fell to the American Standard and the installer. There was one instance where they had to send a team back from the installer out here because the tub had developed a small leak, and they had to take care of that. I had the thing installed not because I personally like walk-in tubs or even tubs. I'm actually a shower guy but I realized that I'm 79. I just moved in last December and the future value of the house, after I'm passed on and my heirs have to dispose of it, would be of much greater if it had a walk-in tub since these tubs are getting very popular.
It's not only a tub that I can sit in, but it also has a shower mode. It has a long, handheld shower nozzle and it's very nice in spraying. However, the tub is four feet high and most people are around six-foot tall. That makes the shower head well above the rim of the tub. One has to be cautious that the shower head doesn't splash water and reflect water off of the walls onto the floor. Maybe a specially tailored shower door that would go from the top of the tub up to seven feet high would be a solution for that to improve it.
Nevertheless, I have used the tub a few times and it meets my expectations. It has got a few features that every tub doesn't have. It has got all of the Jacuzzi features that bubble the water, spray, pressurize and massage. It also got a recirculating heater so that the water doesn't sit there and get progressively cold. It has a pump that empties tub so that one doesn't have to sit there and wait for it to gravity drain. It gets empty so that the door can be opened to step out fairly quick and that's very convenient.
The sales rep knew the product well and I liked the idea that the door opened out on the American Standard walk-in tub. I’m happy with it so far and now that winter is coming, I'm sure I’ll use it a lot more.
The American Standard sales rep came in very high on the cost so I was going to cancel the order. He wanted $20,000 for the walk-in tub and there was no way that was in my budget but he finally dropped the price down in half. The people who installed the tub also seemed professional and seemed to know what they were doing. The only problem I have now is on the bottom long door, on the outside of the tub, there is a white bar that holds the door in place but the white strip is not holding the door and the door keeps popping open. They also gave me little beads to put in the cup on top and I'm supposed to be able to turn that on then it's supposed to shoot out colors but those are not the things that come through. It’s not an important thing to me but it is not working right. Nevertheless, I’m enjoying the tub. I’m not a shower person but I can sit in there comfortably and be relaxed. I love the tub and the jet and it also empties fairly fast.
My American Standard walk-in tub works okay and any problems we had were rectified right away. I wish it was a little bigger though, and I know it can be made bigger but I don’t want to put any more money into it now.
My ex-husband used to work for American Standard before there was ever any kind of a thing called walk-in tub, so I knew a little bit about them and that they were good. The sales rep was great. I liked him very much. He told me about all that I needed to do and what I could possibly need like a water tank. But I have tried that with what I had which ended up not being good enough and I had to get a waterless tank. The installers were good and they appeared to know what they were doing. They were also neat. I love my American Standard tub. I feel more relaxed whenever I use the tub. I enjoy sitting in there, have a little music and my little candle going on. I've already recommended American Standard to everybody I know.
The installation people from American Standard were not well qualified. The back piece behind the tub fell through on the floor the next morning. I called the installer but he never showed up so I fixed it myself. He put caulking around the tub and the caulking wouldn't hold it. We thought we could put shampoo on the back of the tub but he didn't say that we couldn't put things there. It turned out that there was nothing that would hold it.
I got a gadget to pick all the pieces up the floor behind the tub. I then cut out some wood to fit it down to the floor and put a piece across the top so it keeps holding a stand on that if we want to. The installers could have done that. The other thing that we were disappointed in was they had to take the door frame out to get the tub in and then do it so they scratched the paint off of the wall. Other than the installation issues, we're very satisfied with the performance of the tub and the saleslady that represented the company was excellent.
American Standard has very good quality product and they weren’t pushy. I liked the presentation and the sales rep at that time was great. Also, everything with the installation was perfect. The whole thing turned out well and I'm very happy with my walk-in bath.
Buying an American Standard walk-in tub is the worst mistake I've ever made. I bought it because I liked the way it looked and I thought it would work out but it didn't. It takes too much time and water to fill up. I've only used the shower and I've only used the whirlpool tub about four times since I've had it. It's way too expensive for what it does. I can see myself having to buy a new water tank if I use it on a regular basis. Also, during the installation, they damaged a door and had to replace another one and there were cracks in the area where the molding meets with the other molding. They even tried to blame the cracks on the wall.
A rep from down Arkansas came out to us and talked about American Standard Walk-In Tubs. I didn't know about walk-in tubs and he forgot some literature, but I talked with him for a while. He mentioned something about health and that time, my wife and I were not in very good health. When he came back, we figured we get one for me and my wife. The installer came with his son and daughter and they were the best in putting up the tub that I could ever see. We had a bathroom area that had a stool and a sink and that room was where he put the bath tub. There's a place there that had a little door and they also moved that out. Then they went to town and when they came back, they had a cabinet set in there to have room for other things. They fixed up all kinds of things in the bathroom. Everything they've done was great and beautiful.
Getting the walk-in tub is one of the best things we've ever done. I've been down with a broken back and the last couple of years were not very good. But with the tub, I can walk in it and I can even sit down there. There's also that big spray out there that I can just wash myself off. The tub is the best thing I eve had and everything is great.
The American Standard sales reps gave me some sort of a discount and then later told me that it has a self water heater. It was appealing and it made sense for people who can't get in and out of tubs. I got the 50-gallon tub and by the time I fill it up with 30 gallons, I will have no hot water to set a temperature for the controller anymore. It doesn't have adequate reheating or maintaining a temperature ability. I have one of those quick-heating units which costs about $1000. It just heats the water up for the moment. So, that's slightly overpriced. Also, it's slate, and not fiberglass. It appears to be much more of quality and it's gigantic in the bathroom. There's no shower curtains constructed for that particular unit, too. But other than that, it's fairly adequate for its set-up.
The craftsman who put it in did a pretty good job. It helps caring for my cancer. So, I'm in the process of trying to deal with that and trying to get the water heater hooked up. I've only used it once when I was with cold water. I couldn't recommend it though because it's a high-cost item and not many people are going to buy it. For the amount of money that entails you to put out a Jacuzzi outside, those things go in hot and stay hot because of the direct heating unit that's connected with those.
I have back problems and I thought that walk-in bathtub would be something that would help my back and that I could soak in it, but that’s not the case. I purchased an American Standard walk-in bathtub three years ago. Their sales reps were good, courteous and friendly, and the installation team was nice. It took them half a day to get it all done and they cleaned up the mess. However, I’m not happy with it. It takes too much hot water to fill it up and it runs up the water and the power bill. I don’t use it anymore and I’m just making the payments on it. I wish I could get rid of it.
The American Standard name is a good name and their installers were very efficient. I’ve had the tub for about a year now and I use it regularly. I like it. It's good on my legs when I put the action on that massages. So, it's advantageous.
I talked to two other companies then American Standard's representative came and we discussed a lot of factors. I was impressed with the lifetime warranty and that you had a powered drain. Overall experience was good. However, when I had a problem, it took two and a half weeks to get somebody to come and look at it. The communication with the installers was poor. But once they got here, they were qualified and they did their job well. I love American Standard.
We got the American Standard Walk-In Tubs and the kids love it. I was told that my house's value is going to go down, that nobody wants those kinds of tubs. But my kids think that there's nothing better than those tubs. I'd rather it go down in resale price than me falling. I broke a couple of ribs, I don't want to break anything else. The workmen were very nice and the salesman was truthful. The guys who did the installation had to take out my other tub, take out a window and replace the outside wall too. They did everything and it was a perfect experience.
We've been very blessed with the tub. My wife loves it but it's too short for me. If I get in that thing, the water is just up to my chest. I wouldn't suggest it for anybody that's over six feet. Also, the sales rep at American Standard Walk-In Tubs was a high-pressure salesman. I didn't get excited over him but the installers were excellent. We like the tub, it looks really nice and we're satisfied with it. A little expensive but it's all right.
About a year ago, I purchased an American Standard walk-in tub for its price. Installation was good and those who did it were professional. However, they didn't honor a coupon that they had sent me. They were saying that they had already given me a discount. Plus, three months after installation, a couple of the jets weren't really coming out of the floors and I called to have somebody come out and to this day they have not responded to coming out and checking my jets. I think it's because the owner called to see how I like the tub and we had a disagreement because they didn't honor the coupon and I thought it was unfair. So that's why I still have the issue but otherwise, the walk-in part is my favorite. It's easier when it comes to taking a bath and it is good for my knee.
I'm 75 and I have arthritis. I thought the walk-in tub from American Standard would help me. It was put in by a man who's local. The first time I used it, it was too cold and there wasn't enough hot water. I called him and I told him and he said we could put a booster on it. So he sends out two people who don't have names and don't belong to a company. They came and said they don't have the right kind of pipes and they disappeared. They came back with something that looks like medusa's head and they put it on there. It's not even a booster. They lied.
I woke up in the morning. It's very hot in my house and the air conditioner was open. The floor was flooded, the bedroom was flooded and the walls were peeling off. I was hysterical so I opened the phonebook and got the first plumber I could find just to get the water out before the mold starts to grow and I reported it to the party that was concerned. The guy who put it in was trying to be sweet and honey, and I turned sour. He asked why was I being mean and I told him that I have a brand new house.
The company that insures my house fixed all the stuff that had to be done immediately. Restoration came out and everything was completed. Now, when you shut it off, the faucet leaks so, we called the plumber back because the guy who sold it to me would not come near me because he knew he screwed up. The plumber comes back and he needed to get a whole new part from American Standard. He was very nice and fixed it. It's a brand new tub that's broken. I don't know what else is going to go wrong. It took all the joy out of it and it's so sour in my mouth that I really hate to use it.
The president was calling me on a Saturday afternoon and I thought they would be nice about it because he even asked me what would be a good settlement for me. I said that he owns the company and it's up to them but they never gave me a dime. They should have done something to compensate me for the hell I went through and I didn't want to sue them. They were calling left and right and they were so afraid I was going to because I have a huge lawsuit. I told them to take the tub and I didn't want it. It would be nice if they send me a $12,000 check. I'm about to sell this house and I'm going to be moving in about five to six months in another house. I don't want any of this repeated to the new owners because it's not their business. It's been a nightmare and I would never, ever recommend American Standard to anybody.
I had a fall in the bath tub so I called a local company. They said they had a walk-in tub but when they got here, it was a walk-in shower so I called American Standard. The sale was wonderful. The home sales rep explained everything and brought the samples in. However, the ones that put the walk-in tub were horrible. They ruined my trim and my door. The home sales rep brought a carpenter that he got from his own home to fix my house. I won't recommend American Standard, it's too harsh to have your tub put in.
I asked the American Standard salesperson how long it'll take to install the tub and he said two days. And then, I asked him the price, he said $13,000. I went along with that because I said, "Well, two days. It got to be it." But when they got the payment, they were here no more than four hours. That kind of threw me off because if he had said $13,000, which it got to be 4 hours, then I would have said that was too much. That's the only negative that I have about it. Other than that, everything is fine. The installation team, two fellows, worked quickly and they did a nice job. And the tub was perfect. It's nice for me and wife, we're elderly people. We don't worry about falling or anything.
The American Standard Walk-In Tub has allowed me to take a bath by myself and to be more free with it because before I just couldn't get in and out of the bathtub which was great because I'm old. I've had it for a year. Also, their sales rep were nice and their installers were great.
We bought American Standard Walk-in Bath a couple of months ago but I was disappointed because it wasn’t as advertised on TV wherein it shows the bubbles come up around the chest and neck. When I got in it and sit in the tub, it barely came above my waist. I even tried scrooching way down below the seat and still, it didn’t cover me, and I’m not fat. I’ve only used it once and it drained my hot water heater and the water went cold before it got filled up, and we have a 50-gallon gas hot water heater. I used it but I’m sure it would have been much better with warmer water. When we get some money saved up, we'll call the guy that originally installed the hot water heater and see if he has got anything like a hot water on-demand or something and see what we can do with that. We liked the idea that it is American made however, the price was a bit more than what we have anticipated. $15,000 was a big investment for something that we can’t really use.
I'd like to have a walk-in bath even though I don't really need it. I chose American Standard, and interacting with the sales and went very good, and so did installation. American Standard has done very well.
We are in a mobile home and the salesman didn't do the measuring right. It would have been nicer if the salesman had the right information for the installers. Because of the wrong dimensions, I lost the tiles that I had put up on my wall. The installers had to do a lot of work, but they were fantastic and they did a great job. My American Standard walk-in tub has been wonderful and my favorite features are the hot water and bubbles.
I have neuropathy, I’m big and I don’t fit into a tub so I got an American Standard Walk-in Bath. The installation was okay. However, there were supposed to be things added where I can put soap paste, etcetera. I was clear about my need but there was none of that put in the tub. I don’t blame the guys that came and worked. I blame my salesman. I wasn’t happy with the service at all. I’ve tried calling them to come out and fix it and they haven't called back. I’m a 100% sure the advertising’s misleading. If I was a shorter person, it would be there. But my legs are a little tight and my body is out of the water. I had two other companies come and said that their product won’t work for me. They were honest with me. But American Standard's sales rep just kept going. They sell the service and I don’t think they came close to delivering it.
The tub was $18,000 and it's more than a car that I would drive. I’m a hard worker and I’m an honest guy. I paid the tub even though things were questionable because the salesman said, “I’ll come out and check.” He never even came back. I’ve left messages and nothing ever follows. They’re a big company, I’m a little guy so the way I look at it, it’s my problem and I’m sure I’m not the only one. This kind of experience wasn’t really good. I tried to get them to come out but they wouldn’t. I couldn’t even get the salesman to talk to me.
I haven't been happy with the American Standard walk-in tub since it was installed. I was told I'm short by a foot tall. The man that sold it saw how I tall I was and he said that I can step right in it but I cannot. I have to use steps to get in and out of it and that's dangerous. The first time that I took a bath in it, it threw a breaker and I had to let the water out physically. They came back to do a fix and see what they did not do, which were two or three things. They ensured me that it would be a registered plumber that installed it. A contractor that would do any deal with it and stuff that had to be done, and it's still not satisfactory to me. I wish they had my old tub back.
I needed a tub and got it from American Standard. I've always liked the brand. If they're doing it, I feel like it's the best. I've had other commodes and things that were American Standard. The sales rep was nice and I appreciated him. Also, the installation team did a good job. I have a real bad back and have severe pain all the time. I have scoliosis, stenosis, and degeneration. So, I get in the tub and the hot water helps. I love the tub and enjoy it.
I called them to send someone out for a consultation. We own our home and I have just retired. I have the money to purchase a tub. But they refused to send out anyone for a consultation unless both of us were home. I told them that if they needed both of us at home that the product must be too expensive. I suspect the plan is some serious up-sale attempt. That alone made me too suspicious to want to talk with them further. Don't call them. Go with Amazon, Home Depot or Lowe's.
I’ve always had American Standard toilets and since I wanted one of their walk-in tubs, their reps didn't have to sell it to me. Their installers had to do a lot of stuff when they put it in because I live in an old house. Initially, they couldn’t get it in and I had to pay for a new door. But I’m satisfied with it and I loved my experience with them.
We wanted a walk-in tub, so we went online and did some research. From my own perception of quality, I chose American Standard over other companies. Our builder also mentioned they had a good reputation. Their in-home sales representative was supportive and explained things to our satisfaction. We bought two walk-in tubs and put them side by side. The original plan was to have only one layout in our master bathroom, then, within 24 hours after the installation, we said that it wasn't going to work. So we asked the installation team to come back and move the tubs. The installers were excellent and very cooperative. They were helpful and they came back to do the repairs a couple of times.
But the knob that converts from the nozzle for my tub to the nozzle for the shower hose came off a couple of times. There's a slot that where I have to put the stainless steel piece through, line it up, then put it in. But I shouldn't have to do that and the nozzle that closes the bottom of the tub still comes off. I can put it back manually but the water blows it off every time I use the tub. It's nothing radically wrong but I'm disappointed with the fact that they have two pieces that don't seem to be designed or installed properly. My wife doesn't have the same problem with hers and I don't know what else American Standard could do to make mine better. Otherwise, our tubs have been functioning fine and our overall experience with American Standard was good. Their equipment are not perfect but we still regularly use them.
Ordered and gave a down payment on a walk in tub on July 5 2017. Was told by salesman they schedule installation out 4 weeks but most people receive theirs within 2. Mine was scheduled 6 weeks out. At 4 weeks out received a call from the contractor asking if it was ok if they bumped me up because his guys did not have any jobs right then. I said yes the sooner the better for my ailing dad. He was going to have American Standard's scheduling call because he is a subcontractor.
Two days later he calls to see if they called. I said no. The next time I hear from American Standard is August 16 the day before my original installation date informing me the contractor has quit. They were flying into Seattle for interviews and would let me know when it would be installed. Never heard back. I called Leah at the end of August to see the status. Was told she would email scheduling and they would contact me. I have been back in contact with Leah at least 2 times a week with the same answer "I will email my supervisor, scheduling, new contractor and have them call you". So tired of the runaround.
Called Wednesday September 20 and left a message to send my deposit back. I was done. This morning September 22 I get a call from Chad. "So sorry you are having problems. We dropped the ball. It's not your fault." Obviously not my fault since they have my $. "You are entitled to your money back but if I can get your tub installed in the next few days would you be ok with that." "Yes I want the tub." He said he would call back by the end of the day. Just heard from Chad and since I live in a smaller town they can not bump me up because they feel they would lose 2 other tub installations in the Seattle area.
In other words who cares who ordered first, who put a down payment first and who has been waiting longer. They have the salesman stating they want the best for their customers in safety, health benefits and overall customer service. I cannot say how the product holds up to safety and health benefits but their customer service is the worst I have ever dealt with. Now I have an 82 year old father who has been telling everyone about his new walk in tub and I have to start from scratch with another company to get him one. I also have no idea how long they will take to get me my down payment refund because I'm entitled since I was not the one who broke the contract. Hopefully Chad will read this since he laughed when I told him that they might lose a couple of sales after I write a review and post it on social media.
I purchased an American Standard Liberator walk in tub. I like the tub and the installation. I purchased the tub due to the supposed lifetime warranty that came with it. Their service in my opinion sucks. I have had two problems in the last 6 months since I bought it and the service response was weeks to fix my tub, I now wonder if I should have purchased another brand walk in tub.
Unless you get a firm installation date at the time of the signing of the contract, do not sign anything. I was initially told on March 30th when I signed it would be about 3 weeks. No one called. Finally I was told May 18th. Called the installation person named Mark ** who ought to have a PHD in the art of double talk and deception. He lied about contacting my management company, lied about permits (I spoke to our building inspector), treated me like I had a screw loose, called his boss a Michael ** who must be related to Philips. He just backed him up and would not listen.
Today I called to just pay for the whole damn thing since I may not be here on the 18th of May. Lo and behold, I was told they cancelled my order yesterday on a Sunday no less and were returning my deposit. No one called me. It was just a fluke that I called today. The tub was for medicinal purposes. I have severe osteoporosis and liked the product even though they were not the cheapest that I looked at. The salesperson was wonderful and so was his boss. The others do not deserve the time of day.
American Standard Toilet model Champion 4 Max 2586.128ST does not flush as they claim. It takes several flushes to get the job done. Customer service will not honor the warranty with a refund. Product is misrepresented.
The design is great. Very helpful and useful. Well made and just really cool. Very well worth it. Couldn't live without it now that I have it. Very safe and fits all your needs. Couldn't ask for anything more. It's perfect for older people who have a hard time getting in and out of the tub so it would have to be made safe. Ask any question or problem you may have. They really want to help you out. They care about you and will help you if they can and if not they will make sure someone does help you. Very good value. It's worth the price of a good peace of mind because life is hard enough as you get older so do what you can to help make the best of it.
Im surprised that someone didnt make one of these items years ago. The design is so great, that it's the envy of all my friends and family. It has a flaw or two but it is not enough to make me dislike the item. I recommend these products to everyone I know. I would buy another in the future. The customer service gets it. They know the product inside and out. Im glad they work for that company. I wish companies had workers like these. This is one of the best purchases that I have ever made. The value is spectacular. Keep up the great work and bring out more items to buy.
Great, to the point, has what I want and need at all times. Fresh, fun. I never have to search for what I am looking for for very long. I have and know what I want and can get it faster and easier without hassles or worries. Customer services is awesome and nothing there is confusing or frustrating. Love their prices and selections. There is nothing bad to say about them and what they stand for. Always has the best prices and great services. There is always something new to find and try. I love everything about them.
It's nothing overly special. The shower is easy to access and is pretty self-sufficient. I would probably suggest this model to another person, especially if they have mobility problems. Everything is built solidly and anchored properly. I can use the handles to pull myself along if necessary. I am very satisfied with the construction and have no trouble with leaks. If ever I need assistance, it's a phone call away. If there is a problem with the functionality, a service person will come and take care of it fairly quickly. I have had no problems so far. I feel that the product is a bit over-priced. There are number of walk-ins I've seen at my local big hardware store, but I suppose the installation and safety features are worth the extra.
The design is really comfortable and helpful for my grandmother. I love the shower. It is not slippery and the handlebars are very sturdy. Also the seat is sturdy and secure so my grandmother really likes it. The person that sold me the shower was really nice and helpful and also the installers were nice and were there on time and did an amazing job. It might seem like an expensive shower but it is worth it to see my grandmother have that independence even in the shower. She is happy knowing she can bathe by herself.
My design was a walk in shower with three different shower brackets. It looks as if you're in the rain forest with rain all around you. You have the ability to use all three at one time or just one at a time whatever fits your needs. There were brackets that's what I call them put on the wall if you needed holding up and around the rim of the shower is a water catcher, that way you need no worry about water getting on the floor. Very nice, friendly, reliable people. Really helped with all of your needs. Very knowledgeable. They definitely know their stuff when it comes to the bathroom. Their value overall, I do believe it adds to the house - that you have a great bathroom. The colors and the design go very well together.
Great customer service. Quick installation. Very nice to me, and my family. Called to check on us. I would recommend them if they had better designs. They have the non grip surface. It came with instructions and how tos to make everything easy. Has nice metal rods and a great shower head. Non rust and very sturdy. Awesome! Efficient on time personnel. Quick to answer questions. Worked with insurances. Checked on project. I would recommend them because they we're kind, respectful, open. Love them very much. They have the best prices going on out here right now. They have a veterans discount and we're very reasonable compared to people you see out there. Great website.
Nothing more nice than to be able to open a door and sit down to your own little hot tub so to say. Very convenient and so relaxing yet very safe. The door is so convenient and allows you to step right into your bathtub. No way to slip and fall and no stepping over your tub to take a bath. The customer service was a very easy and simple phone call. They were very friendly and answered all of my questions and concerns with genuine helpfulness. The cost of it is depending on a couple of factors but is totally worth whatever you invest in it. You will be very happy with what you do. Invest in it because it absolutely pays off!
American Standard Walk-in Baths Company Information
- Social media:
- Company Name:
- American Standard Walk-in Baths
- Website:
- www.americanstandardbaths.com