Buyer's Choice Award Winner

American Standard Walk-in Baths Reviews

  • 4,659,245 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

About American Standard Walk-in Baths

American Standard’s walk-in bathtub selection includes a variety of soaker and jetted tubs, including water and air jets. All models include quick-drain technology, and certain models come with chromotherapy. The company shows all pricing information and exact models online, though you’ll need to get an in-home consultation to understand the full price (including installation).

Pros
  • Transparent pricing
  • Customizable soak and massage tubs
  • Quick-drain technology
  • Self-cleaning features available
Cons
  • Installation cost varies
  • Installation available for only select tubs

American Standard Walk-in Baths Reviews

Filter by Rating

  • (1,702)
  • (302)
  • (105)
  • (68)
  • (146)

Popular Mentions

    How do I know I can trust these reviews about American Standard Walk-in Baths?
    • 4,659,245 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Top reviews
    • Top reviews
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    3 featured reviews
    How do I know I can trust these reviews about American Standard Walk-in Baths?
    • 4,659,245 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 13 Reviews 2035 - 2235
    Verified purchase

    Reviewed June 3, 2018

    The commercial of American Standard walk-in tubs said how safely and easy it was to get in and out of their tub, and I needed something like that being than I'm handicapped. The in-home sales rep was professional and ran down all the details about the tub including how to work it and keep it clean. The American Standard walk-in tub made things easier for me to get in and out. I can get in and out of the tub on my own instead of waiting for somebody to put me in it.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    Thank you for your business and taking the time to leave a review, Mary. We're happy to have you as part of the American Standard family!

    Verified purchase
    Installation & Setup

    Reviewed June 2, 2018

    My husband died falling into the bathtub and I was worried I was gonna fall since I almost fell in my old bathtub. The sales rep who sold me the American Standard walk-in tub was very good and then the installation took a couple of days. The team had to take out part of the wall into the bathroom and then that made it a little bit longer. They were very courteous people. Since having the tub, I feel more confident taking a bath. I got a little four-year old granddaughter who lives next door to me and she loves to take a pool bath with me. I love the tub.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    Thank you for your business and taking the time to leave a review, Beatrice. We're happy to have you as part of the American Standard family!

    Verified purchase
    Customer ServiceInstallation & SetupSales & MarketingPriceMaintenanceWarranty

    Reviewed June 2, 2018

    I have a bad leg and we were doing some research and saw American Standard Walk-In Tubs on TV. We talked to them and they called in when they came. Their sales rep was good. Everything went good. When the installation team installed the tub we didn’t have a problem. We didn’t know that the caulking around the tub broke loose. So another group of installers came back and they caulked around it and crawled on the floor. A year later, the caulking broke loose again. My wife called and the girl didn’t really wanna send anyone. We didn’t like that because she said the caulk is not on the warranty. I said, “We give all this money for this tub, there’s supposed to be warranty.” So, the guys came out and re-caulked it.

    The guy took pictures and showed it to me and said, “They cut your floor doors. That’s your tub, it’s sinking so it’s a wonder you or your wife hadn’t fallen through.” If I fell through and lost my leg, there would have been some serious problems. He said, “We’ll come back and make it right,” which they did. So far, I haven’t been able to get out of there. The pictures I saw looks good but I am not satisfied because they cut my floor doors. American Standard should’ve knocked some of the price. They did fix it but me and my wife could have fallen. Plus I’m still worried about my home falling in because it got my whole structure there that went all that time with no support. And now I wonder about the bath tub in there full of water. The people that did come back the second time were not honest. That’s the only problem I have. I would not recommend American Standard on account of that. Nevertheless, I love my tub and I like the guys that came the last time.

    Thanks for your vote! Report
    Verified purchase
    Sales & MarketingWarranty

    Reviewed June 2, 2018

    American Standard's walk-in tub seemed like a good tub to have. I have a scolio and I couldn’t get in the tub. But on TV, it seemed like it was a thing for me. The sales representatives explained everything real well and told us what’s this and what’s that. They were real nice, they told us about the warranty and helped us a lot with the paperwork to get it. Then they brought the tub in and put everything up nicely like it should be and didn’t have any problem. Then they cleaned up by themselves before they left. They did a wonderful job. The tub does everything that was said on tv. It soothed my problems and it does wondrous. If you can afford it, go ahead and get one because it really helped me out a lot. If you're sick or something like that and you get in your tub, it really is a good thing.

    Thanks for your vote! Report
    Verified purchase
    Installation & SetupFeaturesMaintenance

    Reviewed June 1, 2018

    The American Standard walk-in tub came with a toilet for handicapped people. It's taller and built in such a way that it helps some handicapped people like myself. But I purchased a handicapped toilet earlier and rather than throw that away, I asked the installers to put that old handicapped toilet over my other bathroom and they agreed, The installation was subcontracted to some Hispanic people out of Georgia and the three guys who came out were very friendly, helpful, and professional. They laid down a piece of plastic through the door all the way to the bathroom because they had to demolish a wall, and they had to take out a lot of stuff to put it in the walk-in tub. They worked like beavers, got the job done, and didn't make any mess.

    Everything was going along swell for a day or two but when I went in there and used the toilet, I leaned over to the side to wipe myself and the whole toilet fell over. Apparently, they had not put the screws in the slab to tighten it down. I also had a carpet over the floor in the bathroom and it was flooded. So, I contacted the people who installed it and they immediately sent a guy out who was the supervisor. They capped out the screws and put the toilet in correctly. They were very apologetic and they did what they could do.

    Then about a month ago, I started getting large black stuff about a dime in size coming out of the tub. When the water recirculates in the tub, I could see the black stuff coming out of those jets and it looks like some sort of a fungus. I've tried all kinds of stuff on it and I've got a biological cleaner in there now instead of bleach which I was told would damage the hoses and gaskets. I've also been trying to get in touch with somebody at American Standard that could get somebody out here and see what's wrong. But I haven't been able to get in touch with anybody and all the information I've got, I've received off the internet. So right now, I've got one jet that's completely stocked up and the rest of the jets are spitting out that black stuff. I'm afraid it would be damaging to my health if it's black mold.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceInstallation & SetupPriceFeaturesWarranty

    Reviewed June 1, 2018

    I liked that American Standard Walk-In Tubs has a lifetime warranty. I told their rep what I had to have and I negotiated a better price than what he was offering, and I got additional commodes and things. The installation team was great however, they made a mistake. I bought a tub that opens out and they installed one that opened in, but the next day they came back and installed the right one. They were good and they completed the job in three days. I do like getting in the tub with all the jets hitting me and I just soap and stay there forever. The whole family enjoys it. Furthermore, they have a code that we have to call in to get a work order. The workman that does the work and the installation is 18 miles from me. I used to wait a week to get the work order through and I got upset. The workman said to just call him direct. So I call him direct now and I got a better service. Overall, I'm having a great time with my American Standard Walk-In Tub.

    Thanks for your vote! Report
    Verified purchase
    Installation & Setup

    Reviewed May 31, 2018

    The sales rep from American Standard gave more details about the tub than I needed but it was a good interaction. The people who installed it were very courteous and they did a good job. But I had to get the commode when I bought the tub and after they installed it, I had to get a plumber to come and help me unstop it. That didn’t thrill me and it made a little expense. I didn't want the commode and they should not make us take it. But as far as the tub goes, I love it and I’m satisfied with it. I'm 83 and I need a tub.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    We are very glad to have you as a part of American Standard family, Mary! Enjoy many great baths!

    Verified purchase
    Installation & Setup

    Reviewed May 31, 2018

    The fact that American Standard offered a free extra toilet that’s a high standard toilet. I needed one of them anyway and they offered to install that for free. So, I decided to buy a walk-in bathtub from them. The installation went as expected and they completed it on the same day. So far, I don’t get a lot of use out of the tub and there were a few little things that I didn’t give a lot of thought at the time I bought it. Also, the rubber seat back keeps falling off of the thing and I have to keep putting that on. Then, I had a little problem with the drain. But other than that, I like the tub a lot and the whole experience has been positive.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    Hi Larry, thank you so much for letting us know about your experience with our products. We are glad you like your overall experience. If you would like to discuss any issues you've been having, please don't hesitate to contact our Customer Care Team at 855-225-2183.

    Verified purchase
    Price

    Reviewed May 30, 2018

    The sales rep did her job very well and she was very nice and informative. Also, the installers cleaned up and it was all good. I chose American Standard for their warranty. At the time I got it, I was in bad shape, but I’m a lot better now. The tub has been good, and I still enjoy it. It might seem a little expensive, but overall it’s worth every penny. I don’t regret getting it.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    Thanks for your business and taking the time to leave a review, Roy. We are happy to hear you are doing better and enjoying your new tub!

    Verified purchase
    Customer ServiceInstallation & SetupFeaturesMaintenance

    Reviewed May 30, 2018

    An agent of American Standard Walk-In Tubs came out and talked with us, and he sounded good so we purchased a tub from them. But our experience with American Standard wasn't good and I’m very dissatisfied with them. When I called them about the installation of our tub, they said they would make certain that it would be done in two or three weeks.

    But the installation was terrible because the installers tore my bedroom suite, then moved it around, and when it was time to cut a hole in the wall, they adjusted the whole area. Moreover, the tub is not working like it should because the motor never flows, although they replaced a couple of motors. There’s a motor in the shower and they tied it to that. In addition, the jet feature is not working. The installers said that they’d come back and fix it, but they never did. I told American Standard about this and we spent an hour calling the guy handling the work. The guy said that he needs another motor, but then we never heard back from him and I've lost his phone number. While I can use the tub, I can't use the jet feature because it will keep running and won’t cut off. But apart from that, the other features of the tub have been fine.

    Thanks for your vote! Report
    Verified purchase
    Customer Service

    Reviewed May 29, 2018

    I love American Standard Walk-in Tubs. My husband checked several walk-in tubs and he knew I was gonna need it, so American Standard was the one he liked the best. We live in a two-storey home and all of our bedrooms and bathrooms are upstairs. I have a half bath down here and I have a big closet behind it. So, when I got sick and could not go up the steps, my husband had them install a walk-in tub for me down here. Wayne, the sales representative who came out here, was very informative and he showed us the pictures and everything he had, and we liked what he said. So, we bought it. The installers were also wonderful. They had figured that the tub would fit. They had to cut the wall in the hallway in order to get the tub in the room, and they did that, and put the wall back. They did a really good job. Their customer service was great. I would recommend American Standard Walk-in Tubs.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    We are very happy to hear this about your experience, Marilyn. Thanks so much for choosing American Standard and becoming part of the family!

    Verified purchase
    Customer ServiceInstallation & SetupFeatures

    Reviewed May 29, 2018

    My doctor recommended an American Standard Walk-In Tub and it's the best thing that ever happened to me in my life. I liked the sales rep because she really explained everything to us in detail. She went beyond her call of duty. Also, they got the tub in pretty quickly. Then the installation team was also great. We had to change the door and everything and it came out just perfectly.

    I like the tub because I can soak and I’m hurting so badly. And not only that, I like the shower afterward that you can have all the soapy stuff in my shower so I get a nice bath and a shower at the same time. It helps my achiness doing both. I’m 85 and it takes care most of the little problems that an 85-year old lady has. I love every aspect of it. But right now, my drainage is not doing 100% good. I sit there for a little minute before it goes out but I just put the drainage thing on it and it goes out and then I walk out. It doesn’t look like the handle up on the top goes all the way over. It looks like it goes maybe not all the way enough that’s why it’s not opening probably enough. But other than that, it’s no big problem. I know how to cope with it. I have recommended the tub to several friends.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    We are so happy to hear you're enjoying your new tub, Dorothy! Thanks for being part of the American Standard family and we appreciate you recommending us to your friends! Please don't hesitate to give us a call at 855-225-2183, we'd be happy to help with any questions or concerns you might still have.

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed May 28, 2018

    The sales representative lied to me about all the good things that the tub was gonna be. When he showed me the tub, we talked about the wider opening, the heated seat, the coating on the tub and that all we had to do was rinse it out. But, none of that came through and I realized that immediately after the installation. When I called them to talk about it, they said that someone would call me back but no one ever did. And so I said to forget it since there was no way they were gonna come back here to it take out and put another in. I would have to deal with this for a little while and then go with someone else and get me another one.

    Also, there are some stains in there and they won't come out no matter how much I scrub. And then, I kept calling American Standard for the little pillow that I was supposed to get and I never got it. They gave me the small door for the tub instead of the big one that I asked for. My mother is doing pretty good with the tub. But I am heavy and it's a little hard for me to get in and out. I would never gonna recommend American Standard.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    Hi, Rosemary. Thank you for sending your contact information. Someone will be in touch with you as soon as possible.

    Verified purchase
    Installation & SetupFeatures

    Reviewed May 28, 2018

    I saw the American Standard walk-in tub on TV and after reading some good reviews on it, we decided that American Standard is who we want to do business with. We had a sales rep come over and he showed us all that the tub did with the power jets. The tub also has all kinds of features that I really like. It does an automatic drain system and so I won’t have to sit there in cold water while the thing drains. And because of my arthritis, I figured having the tub would be good so we had it installed in the house. The installers were very cordial and they did exactly what they said they were gonna do. They had to widen the doorway a little bit to get the tub in and then they fixed it just like how it was. It didn’t take them very long and it was an excellent installation experience. I like my American Standard tub, but my only problem with it is the seating position. One can’t sit low enough to really get the jets on the shoulders.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    Thanks so much for the praise, Kam! We'd be happy to help with any questions or concerns you might still have. Please don't hesitate to give us a call at 855-225-2183.

    Verified purchase
    Customer Service

    Reviewed May 27, 2018

    On 10-8-2016 got a est. on 10-21-2016 new tub put in and worked great. In feb 2018 found a crack in bottom- I called and about two weeks or so they called back, they sent out a contractor to look at it, he told me the new tub should be in about the first part March. No one has called and I cannot get anyone to call me back, now it is the end of May and still no call.

    Thanks for your vote! Report
    Verified purchase
    Features

    Reviewed May 27, 2018

    We bought the American Standard tub for my husband. However, about two months after we got it, he had a stroke. He’s been in hospitals and nursing homes ever since so he hasn’t got to use it much. I fell last summer and broke my shoulder and the only way I could get a bath was in the tub. However, we found out that it’s not draining properly. When I hit the drain button, it’ll go down to about an inch still left in there. I have to keep hitting it before it’ll all go out.

    Other than that, I liked the tub. It came in handy when I needed it and my granddaughter who’s nine, wants to use it but she’s very small. She’s coming to spend the week with me but I’m afraid to let her use it by herself. I’m afraid that in order to get enough water in and for all the jets to work, it’s gonna be too high for her. Still, I would tell others we were glad we got the tub.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    Thanks for taking the time to leave a review, Joyce. We'd be happy to help with any questions or concerns you might still have. Please don't hesitate to give us a call at 855-225-2183.

    Verified purchase
    Customer ServiceInstallation & SetupSales & Marketing

    Reviewed May 27, 2018

    I like the American Standard walk-in tub very much. When the salesperson from American Standard came out, I decided to get one as it suited my needs. The salesperson had a very good sales pitch. However, he lied. He was like, “Oh, I'm here for the customer,” and gave us a phone number where we could get a hold of him. We tried to get a hold of him and he never would answer the phone. I don’t like people like that. They tell me one thing just to make a sale.

    The installation should have been a two-day process. When one of the electric motors went out of the tub, we called in and there was a gentleman here the next day to take care of it. He looked at it and then I asked him how long should it take to install a tub like this. He said that it should be two days max. I told him that the reason I asked was that the guy that installed the tub took 10 days and then he said that that guy is no longer with American Standard. The walk-in tub took too long to install. Our house was in disarray all that 10 days. There was dust all over the place. We couldn’t do any cleaning because it was redone all over again the next day. But other than that, I love the tub and I enjoy it very much. I sit there and wait until the water fills up the way I want it. And then stay there for 20 minutes to half hour if I wanted to. I also get the water at the right temperature for myself.

    Thanks for your vote! Report
    Verified purchase
    PriceFeatures

    Reviewed May 26, 2018

    We're at an old age and we have health issues so we looked into walk-in tubs and called different companies. They came out and gave us the price then we chose American Standard because it was less expensive and the tub was pretty much the same thing. With the walk-in tub, bathing is a lot easier, just to be able to sit down. Plus I like the fact that it also has a shower. Their people have been great too. We had a few issues, like when the computer went out on one of them. They didn't know that it was bad when they put it in. But they came out and resolved those issues.

    Thanks for your vote! Report
    Verified purchase
    Installation & Setup

    Reviewed May 26, 2018

    The salesman was nice and the installation team was very efficient and knowledgeable. I had a very nice experience with American Standard overall.

    Thanks for your vote! Report
    Verified purchase
    Installation & SetupFeaturesMaintenance

    Reviewed May 25, 2018

    I was looking at walk-in tubs but after I saw American Standard and what it had, I didn't look at anybody else. The sales rep was also a very friendly and talkative person. He didn't leave here till after 10 o'clock because we were talking so much. I was also amazed at how the installation team did all of the work in one day. They had to assemble things to get the tub in my small bathroom, which is at the very back of my house. The door was 24-inches and there was no way the new tub was going in there. So they cut the wall out and then they took out the tub I had, put the new tub in the same place and repaired the wall.

    I'm happy with the product, the man who sold it and the people who put the tub in. I've had a good experience except the tub is too high off the floor. They put a piece under the molding, something right on it and another piece of molding down on the floor. But perhaps that was the only way the installers could do it. Stepping in is not so bad but it's difficult for me when I come out. The tub also seems too short and the seat is too short to lay my head back. Plus, I thought it was gonna be heated and it isn't. But those things aside, the tub is really nice and I like it a lot. If I don't have time to take a bath, I could sit in there, take a shower and get out. It's a lot easier and I can relax in there.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    Thanks for your business and taking the time to leave a review, Maxine! We're happy to hear you were satisfied with your sales and installation experience. We'd be happy to help with any questions or concerns you might still have. Please don't hesitate to give us a call at 855-225-2183.

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed May 25, 2018

    I am very happy that we bought the American Standard walk-in tub. My wife and I are both 85 years old and we decided that we better get one before we can't use the shower anymore. Using the tub also helps my wife with her rheumatism. We opted for American Standard given that I didn't have to deal with anybody else. They provided the installers and did everything. I didn't have to pick up a thing. Prior to the purchase, the sales rep came and gave us a long presentation. He didn't expect us to buy it, and he was just going through the motions. And then when we said we were gonna buy it, his expression changed and he had a big smile on his face. It made me laugh.

    I was really impressed with the lead man during the installation. He was a journeyman electrician. I'm a retired electrician and I was watching what he was doing, and he did everything right. He bought all the materials from the local Lowe's and he did everything according to code. And his team was very, very professional. But after we had it installed, we had two issues with thunder and lightning that tripped the GFIs, and so I had to call back and somebody came within 24 hours to get it going again, and we haven't had any trips since then.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    Thanks for your business, Eugene. We're happy to hear you were satisfied with the installation team's professionalism and everything is in working order. Enjoy your new tub!

    Installation & SetupFeatures

    Reviewed May 24, 2018

    My American Standard Soaker tub was installed by Bath Planet of Ft. Lauderdale. FL. It took they 11 months to install. I looked forward to my first bath and it was lovely. However, when it was time to exit I was in for a bad surprise. The tub would not drain. I had chosen not to have the quick drain option but the motor is still installed, just not connected to electricity. After panicking as to how I was going to exit the tub, I bent down and pulled the drain plug out. The tub drained before I could shower off.

    I called American Standard and explained the problem. They sent me a replacement plug head and said that was all they could do. I called a number of plumbers to redirect the drain pipes but none were familiar with walk-in tubs except BlueFrog which sent a man who had never seen a walk in tub, did not fix anything and charged me for the trip. I have requested my money back, but they are ignoring me. I guess I'll just have to keep bending down to pull the plug.

    Thanks for your vote! Report
    Verified purchase
    Installation & Setup

    Reviewed May 24, 2018

    We had a great rep from American Standard. He was very courteous and knew everything. The guys who installed the walk-in tub were wonderful and did a good job too. It took a day and a half. They had to take the door, put a little bigger door in and their work looks great.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed May 24, 2018

    We were looking for a walk-in tub and we did some research. American Standard Walk-In Tubs came back as American made and my experience with them was awesome. Also the rep was awesome. He was extremely thorough. He did his job and didn't pressure us. I said we wanted to take a few days to think about it because it was a big expense and he has no problem at all and neither was his boss. His boss called too and they were both really good. The installation was timed perfectly as well. The installation people were there when they were supposed to be there. And it just took one day for the installation to finish. Everything was perfect. We also like the quality of the walk-in tub and because I have arthritis, I feel much better with the tub. We've told others about American Standard Walk-In Tubs.

    Thanks for your vote! Report
    Verified purchase
    Sales & Marketing

    Reviewed May 23, 2018

    American Standard came here and briefed us. Their sales rep had a company pitch and it was very well done. He was excellent and not pushy. We’re in our 80s and we got a walk-in, side-down tub which is a little better as I don't like to step into anything. Then the fellow that came to put the tub in was outstanding and he met all the deadlines, so we were very happy. American Standard has a great product and we like the tub that they put in very much. I applauded them greatly and I’d recommend them.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    It's music to our ears your experience with our company has been nothing but great. Thank you so much for the kind praise, Don!

    Verified purchase
    Customer ServicePriceFeaturesMaintenanceEase of Use

    Reviewed May 23, 2018

    My mother would not have had a bath between now and the last 17 months if not for the American Standard tub. She’s older and she has dementia. She doesn’t like taking baths and it’s like pulling teeth. The tub has made it much easier for us. We don’t have to get her on a chair in the shower and get in with her. She can be put in the tub and we would stand by with her and help hand her things. It’s great.

    I’ve known about American Standard forever and they’re a well-known brand in plumbing fixtures. I had two reps come out and give me an estimate. It was less expensive and because it’s still a well-known brand, I was confident that it would just get by. Both of the reps were very nice and knowledgeable and ready to make a deal right then. They didn’t have to call somebody and say, “Can we do this or that?” They looked at my bathroom and realized that we would have to take doors out and maybe even a wall. The deal included an 88 toilet, which we had just put in in that bathroom so we said we didn’t need that. He discounted our price some amount to compensate for us not getting that.

    The installers came from Albuquerque, which is an hour and a half away so they wanted to get it done fast so they didn’t have to come back another time. They were nice and mostly professional but they were a little raw. They were guys that work with their hands. But that didn’t bother me and they weren’t offensive. They were just regular guys. Because they had to break through a wall to get the tub in, we decided instead of putting a wall back, we would just put another door there. The installer took one of my utility doors away with him and the measurement of the door. He made a new door and new doorjambs and copied our finish exactly. I don’t know if he got paid extra for that because I didn’t pay him anything for that. He said it was part of the deal. It was a big job. They also had to change the floor tiles and all kinds of stuff so they did a good job. Once they were done, there was nothing dirty at all.

    However, the handle that changes the flow from the faucet to the shower is extremely difficult to use and it has broken twice. We’ve had to have it repaired twice. They came and repaired it once when it fell off. The second time, I had a plumber here and he worked on it for me. You have to turn the water off in the faucet in order to switch between them so you turn the water off, then you pull that switch up or down. Then you turn the water on and it comes out of the other thing, whichever one you’re switching it from. It’s the pulling up and down on that thing that’s really hard.

    I tried to do it last night myself. I have yet to get an implement and put it under it and push up with it or push down with it. You can’t do it just by hand and maybe replacing the actual faucet that the switch is part of would make it work better. If American Standard could work on improving that so it works better, that’d be good. Other than that, I had a good experience and we love our tub.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    Thanks for your business and taking the time to leave a review, Kristine. We'd be happy to help with any questions or concerns you might still have about the faucet. Please don't hesitate to give us a call at 855-225-2183.

    Verified purchase
    Price

    Reviewed May 22, 2018

    The guy that sold us the American Standard Walk-In Tub was fine. We showed where the tub was going when he was here but when they got here, they made it sound like they were gonna rebuild our house because they had to get from the main box in the garage to the third floor. And so all of a sudden the cost went up enormously. Then when they came to do that enormous job, my husband timed them and it didn’t take any time at all, and then they still wanted to charge us that money but there was a sentence in the contract which made it now on void so we did not pay it. It was really complicated for a few days. Another thing is, the men that showed up were in questionable work attire and they didn’t have a shirt on with the name. They could walk down off the street and we didn’t like that. They need to at least put a shirt with their name on it. I’m sure they can afford it. Also, there's no name on the vehicle.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    Thanks for bringing this to our attention Judy. We will be making sure our installers are wearing proper work attire from now on!

    Verified purchase
    Installation & Setup

    Reviewed May 22, 2018

    My regular tub was about three or four feet deep and had old-fashioned paws on it. Given my age, my kids didn't want me to be at risk. Everything has been super with the in-home sales reps, and the techs who came for the installation were great. They were really nice people and everything looked fine. Sometimes, I don’t get to stay in the tub as long as I would like for the therapeutic part of it. But when I do, I feel better because the tub does well with my sore joints like the legs and the knees. I had my kids laughing at some of the therapeutic colors like the red which I don’t like because you think of some of the movies you’ve seen with blood, so I use the other color. All in all, I’ll recommend American Standard.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    We're glad to hear everything went great with the installation and that you are enjoying your new tub, Frankie! Thanks also for your feedback about the colors.

    Verified purchase
    Installation & SetupSales & Marketing

    Reviewed May 21, 2018

    American Standard was good to deal with and they did great, exactly as advertised. They delivered the tub when they said they would. But the installation was part of a new construction so the plumbers who were doing the construction of our home actually did the install and they didn’t have a freaking clue what they were doing. That aside, the tub worked like everything that American Standard told me it was gonna work.

    Thanks for your vote! Report
    Verified purchase

    Reviewed May 21, 2018

    American Standard Walk-In Tubs is a good product and they have good service. When the in-home sales representative came out, our interaction was pleasant. Furthermore, the installer did an excellent job. He told me everything I needed to do and what I needed to have moved. While I had some problems with something that we paid for, they came out and did it quickly. We haven't had any problem since. So far, the walk-in tub has been a good thing to get. I can sit down in the tub and can get out of it. I like that.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    We're happy to hear you are enjoying your new tub, Michele. Thanks for being part of the American Standard family!

    Verified purchase
    PriceWarranty

    Reviewed May 20, 2018

    We had been researching walk-in tubs on the internet and we got prices on several. We went out to look at a couple of people in Baton Rouge who had some on display. And then I saw an ad from American Standard and of course, American Standard has the name and it’s been in business for years and years so I said, “Well, let me call the American Standard folks" and had the guy come out. We talked about everything. He gave us a price and there was some special that’s going on at the time and the price was a few hundred dollars less than one that was local. And then I called Luter's Supply in Tylertown, Mississippi, because they advertise a lot that they have walk-in tubs in a huge showroom with the tubs.

    I talked to Mr. Luther himself and the issue I had there was they sell you the tub and they’ll recommend an installer but the installer is completely separate from Luter's Supply. So if you have a problem, one will point to the other and said, “Well, it’s not me. It’s him.” “Oh, it’s not me.” We’ve gone through that before with the carpet dealer. The installer wasn’t the salespeople.

    I called American Standard back and made a deal with them. We were taking out the old Jacuzzi. It was in the house when we bought it and I haven’t been in it 12 times in 22 years. The water will be cold before you got out and it’s just was not easy to get in and out. We’re both in our age, and it was just very uncomfortable. American Standard put the new tub in, but rather than moving the drain, they put everything on a platform. And then, that made it a little bit difficult for us to climb up. It wasn’t a walk-in. It was a climb-in. I had to get them to come back and re-engineer everything and that cost us an extra thousand dollars.

    Since then we had one problem. The guy came out and fixed it and my understanding is we got a lifetime warranty on parts and service and we’re very pleased with where we are right now. We just finished completely renovating that bathroom and it’s very nice to get in now in that tub. We suffer from a lot of old days problems and I have a terrible back. It’s a very relaxed situation and very enjoyable. We seem a lot better when we get out.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceInstallation & SetupMaintenance

    Reviewed May 20, 2018

    American Standard being a well-known, solid brand made me comfortable about getting my walk-in tub from them. The sales rep that came here was also very, very nice and helpful. He had one salient bit of information wrong however. I don’t like white and so I had asked if they had off-white. He said they didn't. I somehow found out though that they do have it. I wish he had told me the actuality if he knew, and if not, that should be made known to the salespeople that off-white was available; because the rest of the bathroom and frankly, there isn’t a bit of white stuff in my house. A customer should not have to work quite so hard as I did to make sure where to get it. Other than that, the rep was very fine.

    And then for the installation, we were told somewhere along the line that it was gonna be three days. When I told the installer that, he looked at me with a boss-eye and he said, “It’s gonna be more like three hours.” And I said, “That’s fine and handy.” So, there was a little miscommunication there as well. Anyway, as in any job like that, it’s a big mess. But they put down a carpet protecting cloth and a couple of minor little nix and things that we’ve had to fix since. But it's not really bad. The one thing they should’ve done is to caulk along the bottom of it. They didn’t do that, which might have been an oversight. And it’s a good gap - a half-inch gap. We figured these big bugs are coming in there. My husband just got a lot of caulking and caulked along there. So, that needs to be attended to.

    Once, I had some difficulty with the software the tub has, because it’s got computerized stuff in there that consistently did not work. At first, I called the installer and he was very helpful. He called the main office and they told him, tell me to reboot the system, to turn it off at the breaker for a day, and then turn it back on. And it did fix it but it happened two or three times. So, I eventually called, and then he came. But I was asking for a specific time that was more convenient for me and he did whatever he felt like. So, suddenly, he went from being a really cooperative person to being less than cooperative. Though, in the end, he couldn’t get it to repeat itself in the moment when he came.

    Since then, a bit and piece of the software sometimes does not work. I know now to just reboot it but I don’t bother rebooting it from the breaker. I reboot it from the button, the electrical switch, both of them. And I hold off a few hours and then it’s been working. So, about 95% of the time, the software is working as it should. I’m always a little nervous though that a piece of the software is gonna fink out on me. Still, I recommend it to others.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    Thanks for your feedback, Edith. We'd be happy to help with any questions or concerns you might still have. Please don't hesitate to give us a call at 855-225-2183.

    Customer ServiceInstallation & SetupWarranty

    Reviewed May 19, 2018

    In 2015, my mother was 100 years old and lived alone. Sister and I advised walk-in bathtub for safety purposes. Finally decided upon American Standard based on longevity and reputation. Worst mistake we ever made! Salesman came out and sold her a top of the line $15,000 Liberation tub he said was guaranteed for the life of the tub, not the life of the owner. I called the salesman back to express doubt about that warranty. He told me same thing. Life of the tub. Mom, after all, was 100 years old. Long story short.

    She died two years later having used the tub very little because it was not properly installed or instructed on even half the bells and whistles. Living out of state, I was appalled when at her death, we found through another electrician before sale of house that it was improperly wired so couldn't have worked right. He fixed it for $280 and company has promised to pay. That was 2 mos. and many unreturned phone calls ago. Please do not let your ageing parent buy from this outfit. We've had nothing but trouble with American Standard.

    Thanks for your vote! Report
    Verified purchase
    Installation & SetupFeatures

    Reviewed May 19, 2018

    I'm 87 years old and it's kind of hard for me to get into a tub. I thought that the American Standard walk-in tub would be a pretty good thing because it had many good features in it so I bought one. My interaction with their reps was good and they were very helpful. Also, the two guys who came here told me what they were gonna do and they did that. They dismantled the tub that I had and installed the walk-in tub. And when it was all done, the job was about 98% good. The tub enclosure was sealed nice and neat. They missed a couple of spots with the silicon putty but it was not a big thing.

    I like the jets of the tub and the deodorizer compartment that's on the top. You put some crystals in there and it gives off a fragrance to the whole bathroom. I also like the water faucet's setup and the very fast drain system. This tub is very good for me. I can sit and wash myself in it and no water can leak out. Everything is handy right in front of me and I'm in a small compartment. I'm full of arthritis and it's good that me not to have to reach so far for this and for that. I've told quite a few of my friends about this tub and they've come over and took a look at it. They think it's a great thing. I also told them about all the conveniences that this American Standard walk-in tub has.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    We are pleased to hear you're enjoying your new tub, Frank. Thanks for being part of the American Standard family and we appreciate you recommending us to your friends!

    Verified purchase
    Features

    Reviewed May 19, 2018

    American Standard has been in business for a hundred and twenty years and I figured they’d be in business for another hundred and twenty. So, I bought a walk-in bathtub from them. Everybody was wonderful and the installers were very soft on my wallpaper. But they didn’t tell me that I needed to get a new water heater because the tub is so big and needed more water. They should have told me that. Other than that, my new tub has made things much easier and I love it.

    Thanks for your vote! Report
    Verified purchase
    Installation & SetupPriceFeatures

    Reviewed May 18, 2018

    I love my American Standard walk-In tub. It's been very good except that some of the little bubble jets on the very bottom aren't working. I had a guy come out a couple of times and he said he was gonna check with the tech people and see if they knew what was going on. I'd like for that to work because my feet are the main problem I'm using the tub for. I have neuropathy in my legs and my feet, and the tub helps them relax. I also had a lot of back surgery and the tub is wonderful for that. It really makes me feel better. Other than that, the tub cost a lot more money than I thought it was gonna be. I paid $14,000 for it but the guys that installed it did a good job. They had to take off the moldings around two doors and take the doors off. The tub looks really nice, too. Then, this one lady was calling to see if I got my tub fixed and I told her no and that my husband is furious about it.

    Still, I would tell my friends that I like the tub and that it's worth the money for me because it's helping my problems. And I've always been a bath person, so I love the bath. It's more safe than a regular shower. I also had the actual jet tub in the bathroom when we moved here but it's nothing like this one. I like the fact that with my American Standard tub, I can sit up, have the nice big seat, and have the jets on my back and feet.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    Hello Patricia, thank you for taking the time to leave a review. Please reach out to our Customer Care Team at 855-225-2183 so that we can help you fix the issue with your bubble jets. Thank you again!

    Verified purchase
    Installation & Setup

    Reviewed May 17, 2018

    I saw American Standard on the television and I called in and asked about it. Then they had a nice salesman who came out and talked to us. We worked back and forth for about a week before we bought the walk-in tub. It took the installers a couple of days to install the tub. We had a tile man come in and redo the whole bathroom. They did the walls and some kind of a marble. The slate is kind of a lighter green color. The tub is really beautiful and it had chandelier in it. Everybody who sees it likes it.

    We enjoyed doing demos with the guys that came in and talked to us and sold us everything. And the service people were really nice and did all the things we ordered them to do in trying to complete the projects. Everything was done very professionally. I'd definitely recommend American Standard to a friend. Even for my wife's father who was a plumber. but had been gone many years, American Standard was a big name with him.

    Thanks for your vote! Report
    Verified purchase
    Sales & Marketing

    Reviewed May 17, 2018

    The American Standard tub is fine but the service I got was awful. I wasn't entirely pleased with the sales rep. I was in very dire circumstances when he came. My husband has been in hospice and he was very near the end and the rep just seemed to insist on talking to me. I was running between the rep and trying to take care of my husband. The rep was very unthoughtful and so I bought the tub to get rid of him.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    We'd like to look into this experience for you, Judy. Please reach out to our Customer Care Team at 855-225-2183 so that we can help!

    Verified purchase
    Installation & SetupSales & MarketingFeatures

    Reviewed May 16, 2018

    The American Standard sales rep was good but not sufficient with regards the free commode. It was too large and didn't work right at all. So we got them to install a smaller one but the lid on it pops off and we're waiting to have a new lid. I screwed it down using two screws with a washer but it hasn't been satisfactory at all. It popped off and almost threw me off the side, which was terrible. I'm just living with it. We went to Home Depot and they didn't have it so we're gonna have to probably do it online. Nonetheless, the tub is excellent and the quality is great. I like the shower attachment and it works really good. We have a nurse who comes out and gives me a shower at the tub, but I can also sit down and ease the shower apparatus to spray all over my body.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    We'd like to look into this experience for you, Timothy. Please reach out to our Customer Care Team at 855-225-2183 so that we can help!

    Verified purchase
    Installation & SetupFeatures

    Reviewed May 15, 2018

    I'm almost 88 years old and my balance is not so great. I tried to stand and manage the hand-held shower but I had a little trouble getting in and out of the shower because it was like getting into the bath tub and out. That was not good and I didn't feel safe. Good men came and took a few days to install the American Standard walk-in tub. They cleaned up and left everything nice, and I was satisfied with them. Now, I sit down in the tub, soap up, then rinse off. It's delightful and safer.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    Thanks for your review, Thelma! We're pleased to hear you had a nice installation experience and you feel safe using your new tub.

    Verified purchase
    Installation & SetupPrice

    Reviewed May 14, 2018

    My mom has lost a lot of mobility so it's hard for me to get her in the tub. The American Standard walk-in tub is very expensive equipment but it's there. I had 2 estimates from American Standard's competition but what made me decide at that time was the quality of the tub and the jets. The in-home sales representative convinced me over another sales person because the other company wanted to really reduce the price for me to go with them. Just the fact that they wanted to reduce it so much in comparison made me think twice about the quality. Plus, the American Standard sales rep was very knowledgeable and he walked me through all the details and how it was built. And so I bought the tub for both my mom and my dad.

    Then, the installation team was wonderful and knew what they're doing. As a matter of fact, they used the same team when I had the tub transferred from my parents' house because my father passed away last year. But having it transferred was costly and I paid as much money for this stuff as I did for a car. They charged me $3000 but I want American Standard to be the one to do it so they sent the same team. The cost is outrageous having spent over $18,000 in one tub but it was my mistake and I'm still paying for it. While I will not recommend anybody to go through that hassle or make that expense being that it's not worth it, I am satisfied with the good product.

    Thanks for your vote! Report
    Verified purchase
    Installation & SetupWarranty

    Reviewed May 11, 2018

    American Standard walk-in tubs are American made with a lifetime warranty. I told their sales representative what I wanted and that I didn't need to see the video since I've already done all of that. I had done my homework and I needed her to sell me the tub. The installation guys were great and they did a wonderful job. They got on it and were done in one day. They had to come back one time and that was it. Everything's been fine. I have severe knee pain and then I had total knee replacement about four months after I purchased the tub. now, I end up in it about three times a week for about 20 minutes at a time. I enjoy the walk-in tub and it provides me a relaxing experience.

    Thanks for your vote! Report
    Verified purchase
    Installation & SetupMaintenanceFill Or Drain Time

    Reviewed April 29, 2018

    We were doing remodeling in the other bathroom and we decided to put an American Standard Walk-In Tub in the other one, so I could use it or we could sit down and use it in there. Their rep was very nice. He looked at where the bathroom was supposed to go, but they had to put it in a different way than what we were thinking it was gonna go in. He told me what would have to be done, but we then ended up not doing that. We had to go to the other door and through the walls to get the bathtub in there.

    The installation went fine until the first rain. We've developed mildew and we have a leak on the roof. We went investigating the leak and came to find out that it was the tub that was leaking. We had to pay a guy to go up there and caulk it. Apparently, they removed the pipe with the plumbing and it was leaking around the pipe. The water pressure is not that great for it to fill up and the hot water system is not good. But it fills up part of the away. We enjoy it and we don't have to worry about falling.

    Thanks for your vote! Report
    Verified purchase
    Sales & Marketing

    Reviewed April 28, 2018

    I got information in the mail from American Standard and I liked the quality of their product. The sales rep was good at selling this tub and he did well. The installers put the tub in and they were pretty accurate. I was very satisfied with American Standard and I use the tub more often now.

    Thanks for your vote! Report
    Verified purchase
    Installation & SetupSales & MarketingFeatures

    Reviewed April 27, 2018

    The walk-in tub from American Standard seems to be engineered well. We were told that it was the best one on the market and that a lot of those others that are on sale are inferior. Also, they have a good name and the toilets we have are American Standard. Our interaction with their sales rep was excellent. He convinced us that the American Standard walk-in tub was what we needed. Plus, the installation team was fantastic and they took a day to complete the installation. I couldn't believe what they accomplished in the time that they did. They did it in a professional way and it looks like it has always been a part of the room.

    The tub is nice, however, the water doesn't stay warm long enough when we start using it. If they had an inline heater or something to control that water temperature, that would make a big difference and would make me really happy. Because what it does is it limits my ability to be in there. Once the water gets cool, it's uncomfortable and I have to get out of it. So, I'm not getting the use that I expected. It's been a disappointment and that's a big negative.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    Hi Tony. We appreciate your business and we thank you for the kind words about our products and service, we're very glad to hear it. Also, we'd like you to know that we will be reaching out to you soon to see if there is a solution for your issues with your in-line heater. Thank you.

    Verified purchase
    Installation & Setup

    Reviewed April 26, 2018

    While I've heard of American Standard for many years, I still went online and researched walk-in tubs when I wanted to buy one. The representative who came out to me was great and the installation for the tub went good. At that time, I bought the tub because I might need it for my mom, but I've enjoyed it very much. I'm happy with the product.

    Thanks for your vote! Report
    Verified purchase
    Installation & SetupSales & Marketing

    Reviewed April 25, 2018

    I bought an American Standard tub and I'm very happy with it. I read about it in a magazine and when their sales came out to me, they did an astounding job of helping me understand the protocols. Also, the installation team was fantastic and one would never have known they were here. Now, I enjoy the tub immensely because I'm a cancer patient. I also recommend it to my friend and if I have a company. American Standard is excellent and they're not misrepresenting anything that I'm aware of. In addition, the people who work for them with the customers are very polite and very nice.

    Thanks for your vote! Report
    Verified purchase
    Installation & Setup

    Reviewed April 24, 2018

    I was looking for tubs online and American Standard came up first. They were also the first company to give me an appointment to come out. When their rep was here, he was very polite, knowledgeable, and informative. He made a great impression and he helped me immensely. He advised me on the best tub he thought I would benefit from and I got that. The installers were very good as well. The installation took two days but it was a very good experience. With my American Standard tub, I can soak which is what I enjoy doing and I wouldn't trade it. So far, I'm loving it and I would highly recommend it for the therapeutic benefits that I get from it. It really helps. I had a little incident a couple of months ago with the water seeping up, but it was serviced and it was all taken care of. American Standard provides excellent service and workmanship.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    Thanks for taking the time to leave a review, Priscilla. We're so happy to hear that you are already seeing benefits from your new tub. Enjoy soaking!

    Verified purchase
    Installation & SetupSales & MarketingFeatures

    Reviewed April 24, 2018

    We were disappointed with the shower that we had in our condo and we wanted to make a change. We saw American Standard Walk-In Tubs being advertised on television and when we had their rep come out, he was very professional. He explained to us what would fit well in our area and we chose to go with that. Their installation team was wonderful, too. It was a father and a son team and they were really good. They did what they were supposed to do and everything went super. So far, my husband enjoys the tub more than I do. I would also recommend it. In fact, I've told many people that they should consider it.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    We are pleased to hear you were satisfied by the installation experience, Karen. Thanks so much for choosing American Standard and for the praise!

    Verified purchase
    Installation & SetupFeatures

    Reviewed April 23, 2018

    I went online and did a search for walk-in tubs. I looked at the ratings of which ones had a better service and overall a better product, and it showed the American Standard walk-in tub. So, I asked them to send a representative out and give me a quote for putting the tub in. That went well and I didn’t bother getting any other quotes. They had the tub installed within three weeks and it cosmetically looked good. However, a couple of technical things didn’t get done the way it should have been done at first. And so, I've had them come back out twice to fix something on the tub and they’ve always been very attentive in taking care of my needs. Now, the tub is working perfectly and it's very convenient for my mother-in-law, who is 83 and living with us, to shower and take care of stuff on her own. I'm very happy with our American Standard tub.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceInstallation & SetupFeatures

    Reviewed April 23, 2018

    We first had that step in thing first. We had their reps come out and demonstrate it for us. It was good but when we saw the ad on the American Standard, we called about that and we decided we liked it better. Their guy also came out and demonstrated it. We thought it was the best one for us, so we bought it. When it was installed, the guys who came in had it all done in one day. They put the tub in then we got a free high rise toilet to go with it. They did everything and they were really good. Everybody was very nice and we're very pleased with our tub. It has 44 jets that goes all over you and we love it. We have recommended it to some of our friends, too and they're thinking about getting one as well. It's very good for your feet and for people that has arthritis and achy bones.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    Thank you for your business and taking the time to leave a review, Agnes. We're happy to have you as part of the American Standard family and we appreciate you recommending us to your friends, too!

    Verified purchase

    Reviewed April 22, 2018

    I had some very serious surgery on my left leg and my left knee. I had a hard time getting in and out of a regular tub. So, I thought of looking into another kind of tub. I did and a walk-in tub was a little easier. I worked with three guys and they were very good. They set in the tub very nice. I’ve had American Standard now for over a year and I’m pretty much okay with it. However, there were times when I thought if I did the right thing and I’m still thinking about a way. There are some things about the tub that I wish I had my old one back. I got to be very, very careful about how I get in and I have to get used to it. Plus, the walk-in tub is high for me to get in. If you're gonna go into it, you would need somebody to help you getting in and out of it.

    And there were times when I’m gonna be washing my hair besides taking a bath and when I had my own old bathtub, it seemed easier to be doing it there. I had to open two different kinds of water with the American Standard tub. I don’t want it too hot, but I don’t want it too cold. So, I have to use both kinds of water. It works but I just got to be a bit used to it because sometimes I would turn on too much hot water. Whereas, with my older tub, that didn’t happen. I just turn it on.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    Thank you for your review, Theresa. We would like to make sure you are completely satisfied with your walk-in tub experience. Please reach out to our Customer Care Team at 855-225-2183 so that we can help with any concerns you may have.

    Verified purchase
    Installation & SetupFeatures

    Reviewed April 22, 2018

    I had had an American Standard toilet upstairs and when I was looking at walk-in tubs, I recognized the name. The American Standard's tub keeps the water hot as it's running and I liked that idea. My interactions with the reps were very nice then the workers came and installed it all quickly. Moreover, they cleaned up and there was one space in a closet that they normally leave open and I said that I'd prefer to have it closed. So, they closed it up. I used to have a hot tub which broke and I didn’t use it much in the winter because it was out on a porch. With American Standard's tub, I can have my jets and air bubbles any time I want right in the bathroom, and I enjoy it. Plus, it came with a handicapped height toilet, which is very good.

    Thanks for your vote! Report
    Verified purchase
    Customer Service

    Reviewed April 21, 2018

    I was searching for a good walk-in tub that would be able to fit for a plus size person. I had four in-home presentations and the salesman for the American Standard happened to be one of the four. After having the four interviews and them telling me what they could do for me, I chose the American Standard tub over the others mainly because it rings all the bells and all that I needed for the tub. The affordability was pretty comparable to the others. I’ve known about them because my furnace was American Standard as well. I ultimately told them it was the quality of the product that meets my needs then.

    However, I had a problem with the people who put my tub in. I'm really pissed. When I first got the tub put in, the gentleman who installed it told me that he was gonna leave the tub full of water so it would set the glue. It is set with the walls but I think that’s the policy. I did that and then after two days, I was supposed to drain the water, wash it out, and then I can use it. The water was all over my floor after the first day because something happened.

    I had to call them back but they told me to call American Standard so I can get a ticket. I understood so I did that. I called them about two months ago and they took about almost a month to send somebody out here. They didn’t have to park. They just sent two guys and didn’t tell them what it was and what they needed. The two guys just came out here and fixed my tub. The guys who came out here made six days to have the part. They also said this is going to require a bit far of a day because they've got to open the whole tub and back up to fix this part.

    Also, the part should be purchased and they didn't tell me it was coming. A week later, I saw a box on my porch. I didn’t order anything. And then, I opened it up and there was the part. I called the owner and let him know about the part and he told me to call him back and leave the message on his voicemail so he'll know that he needed to call me back and make an appointment. So far, I haven’t gotten that appointment yet. It's been a month now since that happened. I told them as long as they could come back before or after my foot surgery, it would be fine. But they couldn’t come back. I was trying to see how long they were going to wait. This is ridiculous.

    So here I am, still sitting out. I got the part and we’re now in April. All of March had gone now. I’m just not pleased with these guys that I talked to and I asked American Standard if there were anyone else in my area who I could deal with other than these guys because I don’t think they care. American Standard said they’re the only guys who were set within my territory.

    I let the rep know that I’m not happy about that at all. They’re not meeting my end. What happened is, this is the time when people hack money and come back. They make a lot of customers and they have a little skeleton crew. They’re gonna go where the money is first, while forgetting all the rest of us. There are days when they got some downtime and we've been fooled. I don’t think that’s right. They’re supposed to designate a crew to work in this area and they need to come and do what they’re supposed to do. It's not American Standard but it's the vendor. Nevertheless, the product of American Standard is good.

    Thanks for your vote! Report
    Verified purchase
    Installation & SetupWarranty

    Reviewed April 21, 2018

    American Standard has excellent products. It’s a brand that has been around a lot longer. Plus, I got a good deal with them financially. Their sales representative was very courteous and very nice. During installation, the installers ran into problems as the representative who sold me the tub didn’t measure the installation properly. It turned out the guys had to widen the doorway and take out a wall to get the tub in. It took them an extra day to do the extra work. But the installers got the problems solved right away and it turned out fine. They were excellent people. The walk-in tub is okay but the installation and the warranty were the two things that I appreciate the most.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceMaintenanceFill Or Drain Time

    Reviewed April 20, 2018

    My mother bought an American Standard walk-in tub and they didn't think it out really well for her. They put the reach bars way out of the way. She's 97 and she really could use the grab bars. But when she's sitting down and reaches her arm straight out, she doesn't come near to the bar that they put in without trying to get up first and that's where the danger lies for her to fall. It needs to be at her elbow. Also, one bar is on the left side but my mom's right-handed and it isn't easy for her to get up that way. People have to be really careful where they put those grab bars. The only way they could have done it so she could use it would be if it was on the door.

    You can't fill the tub ahead of time either. You have to get in it, lock the door and then run the water. My mom has never filled it up to the seat because she gets so cold. It takes forever for it to fill up and she has to sit there wet after the water goes out until it gets cold. So she tries to go ahead, wash and get through before it gets full of water. Then once, I forgot to lock the door and the pressure of the water pushed it open. It flooded the bathroom and I had to pay for it. Now I remember to lock it every time.

    When you got to turn the shower on, I can hardly do it so my mom definitely could not ever do that on her own. The whole purpose of getting the tub was so my mom can take her bath by herself but she still can't. It's not what we thought it was gonna be and we wouldn't do it again if we had the chance. They never reached back to see if it was okay either. They were not bad when they were here but we figured they would call us. We issued one complaint and we had to have them come out and check and make sure the water wasn't leaking underneath. The guy who came out initially called about that but that was the only thing. The guy just never came back or called back.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    We are sorry to hear about your experience, Sue, and we want to make sure you are completely satisfied with your walk-in tub experience. Please reach out to our Customer Care Team at 855-225-2183 so that we can help!

    Verified purchase
    Installation & SetupFeatures

    Reviewed April 20, 2018

    I'm very well pleased with American Standard Walk-In Tubs. During the purchase, everything was really good and I have no complaints. The salesman was very knowledgeable and helpful. And the construction company that installed the tub did an excellent job. I got the tub mostly for my wife and she likes it because she has arthritis. She goes down there, sits in it and let the jets go on and that gives her some relief. We just have a shower before but now, we have a tub that we like real well.

    Thanks for your vote! Report
    Verified purchase
    Installation & Setup

    Reviewed April 19, 2018

    I had a very good experience with American Standard's rep and he left me information where I could reach him. Also, the two guys who came for the installation were great. The tub is great, and I enjoy it. When my brother-in-law made a 1600-mile trip from Arizona going here for the eclipse, he was not only dirty but he was very tired from the trip. He took a bath in the tub and he said it was wonderful. It rejuvenated him. I even have friends who want their time in the tub for their birthday.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    We're so happy to hear you and your visitors are enjoying your new tub, Nancy. Thanks for taking the time to leave a review!

    Verified purchase
    Installation & SetupFeatures

    Reviewed April 19, 2018

    I have rheumatoid arthritis in my knees and we were convinced that a walk-in tub is what I needed. I can sit in that tub and the jets will blow on my knees and then massage my arms and feet. Instead of getting out in the winter and go to the fitness center to get in the whirlpool, I can do my exercises in my walk-in tub. We called American Standard and a guy from Texas came out and gave us a demonstration at our convenience. I was impressed by his honesty. He told me it was my decision and he was just gonna show me the benefit. And he wasn’t one of those guys who pushes to make us buy. We didn’t feel like we were made to buy. After he demonstrated it, we thought about it. Then they came out and measured everything.

    The installation was outstanding. They came in and did everything they had to do and got out of our way. While they did an excellent job, my only regret is that I had the installer put the long panel on that tub to pull yourself out straight up and down instead of crossways. Still, our American Standard tub is one of the best investments we’ve made.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    Thank you for your business and taking the time to leave a review, Carrie. We'd be happy to answer any questions you may still have. Please give us a call at 855-225-2183 so we can help!

    Verified purchase
    Sales & MarketingWarranty

    Reviewed April 18, 2018

    American Standard had a better warranty than other companies, and the interactions we had with their sales reps were excellent. The installers also did a great job. There was a piece of wood left out that should’ve been butted against the tub and a couple of small things but they came right out and fixed it right away. We have the tub for six months now and my wife loves it. I'm very happy with it and I would highly recommend American Standard.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    Thank you for your business and taking the time to leave a review, Raymond. We're pleased to hear your wife is enjoying your new tub.

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed April 17, 2018

    We've had a fine experience with American Standard. When we talked to their salesman about the different companies, about some other brochures we had and that we’d look around, he told us with the pros of the tub we got and the pros and cons of the other tubs that we did not get. The installation went well but one jet was not working so I called and they sent the installer back out to look at the jets. But when he was filling up the tub, he forgot to lock the door and flooded our bathroom and part of our new carpet.

    I called and talked to someone at American Standard. I told them the problem and that the carpet was ruined as soon as he got in. I asked who was going to pay for my carpet because I just installed it. It was a couple months old. They gave me somebody out in Texas somewhere. And this lady said that she would call the next day but I never got any calls back. So I had to call them and tell them that as of that point, the carpet looked fine. But there was no follow up on the experience that we had there. Other than that, everything else was fine. I would tell others to give me a call and try out the tub. We enjoy our tub. Although we don’t use it every single day, it works very well when we have backaches.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    Thank you for reaching out to us, Gary. We'd like to look into this for you. Please reach out to our Customer Care Team at 855-225-2183 so that we can help!

    Verified purchase
    Features

    Reviewed April 17, 2018

    We needed something that could help my wife out enough in the shower. She signed up for the walk-in tub of American Standard. She wanted this tub so I had to get it. The reps were all very good. The installers were excellent and they did a very nice job. But my wife said that they scratched up our vinyl front porch and the wood in our bathroom when they were taking out the other stuff. Also, we weren't told that there was a senior's discount for the tub. Nevertheless, the walk-in tub works fine and makes it easier for my wife to get in the shower because she doesn't have to step over the tub. I would recommend American Standard to friends. I would tell them that the walk-in tub is a great quality product and if that's what they need, they should look into it.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    Thanks for the praise, Larry. We'd like to look into what has happened with the discount option. Can you please reach out to our Customer Care Team at 855-225-2183 so that we can help?

    Verified purchase
    PriceFeatures

    Reviewed April 16, 2018

    American Standard seemed to be the best company and their installers did great. They came back and took care of everything that needed to be taken care of. We’re enjoying the walk-in tub we got from them really well. I use it every time I take a bath. I have to have it. If other people really need it like my wife and I did, then the American Standard walk-n tub is a great idea. It was expensive but it’s well worth it when you take into consideration the chance of falling in the shower or falling somewhere else while taking a bath.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceInstallation & SetupMaintenance

    Reviewed April 15, 2018

    In one of the calls that I got from Medicare affiliates that told me what kind of things I was entitled to get, I got an American Standard walk-in tub. The installation was really good and the crew did everything they said they were going to do except one thing. They didn’t put the baseboards back down. Nobody ever came to fix it so my son finally fixed it. But as far as what they did and on the site, they were fine. They were professional and they explained everything to me. It was just that the follow through on the repairs to my bathroom didn’t happen although I called them about it. It may have been a local contractor type thing. Nevertheless, I've recommended them to others.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    Thank you for your business and taking the time to leave a review, Julia. Hopefully, your concerns have been resolved through our Customer Care team already, but if not please contact us at 855-225-2183. Thank you!

    Verified purchase
    Customer ServiceInstallation & SetupPriceFeatures

    Reviewed April 15, 2018

    The tub I had was unsafe and I really needed to something. I started comparing products on the internet. KOHLER has a good product and they stand behind their products, so I called them first. But their price was thousands of dollars higher. I chose American Standard for the price as well as their reputation. There are other companies out there and they didn't have the name reputation, and I was really strong on that. Then, as soon as I signed the contract with American Standard, people came out of the woodwork telling me about their bad experiences with other companies. It was great concern that I'd made a wrong choice but I didn't meet anybody that had an experience with American Standard.

    My experience with American Standard Walk-In Tubs was excellent. I had redone a shower through Home Depot a few years before that but we didn't test whether or not the water turned on. And for a while, we didn't find out that the water wasn't working because it was an extra shower. So, American Standard did it the way I wanted it done and they tested it. Part of what they do at the completion is to use a stopwatch and they fill the tub. And then, they mark that on the last form that you sign before they leave, so that it filled in this amount of time. And then they empty the tub and fill that time in.

    The American Standard rep was very personable. He was informed about his product and he was able to answer all my questions without having to say, "I'll get back to you." He was a good salesman, he was very relaxed, and there was no high pressure. Also, American Standard has a really good process. Once they make the sale, they assign you to a person who then becomes your liaison for all things. Her role was to answer all my questions, but I asked them questions that only the installer could answer. What they did was put me in contact with the installer, which was unusual. The installer was really the lead installer and he was a really nice guy. But he was a little uncomfortable talking to the customer and he said it was unusual that we talked. But the whole process worked out.

    The actual installation was one day but we had to delay it several times. The contract was signed right about this time last year but it was installed in June because I decided I had to remove two doors to do it. My boyfriend works and it was very nice that the installers were very cooperative scheduling and of moving the date further. It took all the pressure off us. Also, American Standard didn't make the tub until they had an install date. So, the factory was very cooperative too, and all of this was coordinated through the liaison.

    I am mobile and I happen to like to take soaks. The previous tub was a garden tub that had a platform around it and it had a step. But I never thought of using the step as that was like a deathtrap. It was as much work to get in that tub as it was to get on a horse and it was not a good scenario. I was looking towards the future and I wanted to have something that I could soak in safely. And that's when I got interested in the American Standard walk-in tub. I'm a retired nurse and with everything I do to the house, I'm looking at a future sale even if it's 15 years down the road. With everything surrounding it, I basically have a handicapped bathroom. I've got a good product in there and it's engineered well.

    Thanks for your vote! Report
    Verified purchase
    Installation & Setup

    Reviewed April 14, 2018

    The man from American Standard came out to talk to me, and I took the tub like he gave it and decided that was what I wanted. The installation was amazing. The guys who did it knew exactly what they had to do. And they didn't have any hiccups or doubts at all on the installation. But I would not buy one again, and I would not recommend one for anybody.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    Thank you for reaching out to us, Jim. We would like to make sure you are completely satisfied with your walk-in tub experience. Can you please call our Customer Care Team at 855-225-2183 so that we can help?

    Verified purchase
    Features

    Reviewed April 13, 2018

    We have an American Standard walk-in shower but we are not really satisfied because we were talked into buying it, and it is not exactly what we use. We wanted a simpler one, and we looked for a shower where we can easily walk in and sit down. But we don't use the extra features which are there. They're useless to us. We would have to buy a new water tank to use them and we'd need more water to use them properly. It is perfect for someone who can use it, but we don't use everything that it gives us. I wouldn't recommend it.

    Thanks for your vote! Report
    Verified purchase
    Installation & Setup

    Reviewed April 13, 2018

    I like my American Standard walk-in tub. I learned about it online and I picked them over others since they offer a lifetime warranty. The tub installation went fine and I feel safer using it. I'd tell anyone interested with American Standard to check them out.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    Thank you for choosing American Standard, Norman! We're happy to hear that you're enjoying your tub.

    Verified purchase
    Installation & Setup

    Reviewed April 12, 2018

    American Standard Walk-In Baths' rep was pretty clear and he was a very nice fellow. The installation team did a good job as well. My wife uses the tub more than I do and she likes it. I was well pleased with American Standard.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    Thank you for your business and taking the time to leave a review, Johnnie. We're happy to have you as part of the American Standard family!

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed April 11, 2018

    I had a wonderful experience with American Standard. The people who installed it were marvelous. It could not have been better. I had written in, online, saying I was interested. The next thing I knew, someone phoned me and wanted to know more about it like where it had to be installed. I told them to tell me how soon they could do it and then I would be ready. They thought it could be about mid-June but it was somewhat later. They probably had too many people filled in at the same time that I wanted it but it all got done beautifully and I have loved it.

    Later on, while the men were installing it, they wanted to know if the toilet arrived and I told them it didn't. They told me to let them know if it did because if they were here, they could install it. Otherwise, they would have to find somebody else. They found somebody who was in my same zip code, but they were some distance away from us. I hadn't heard from the people before but the two that they sent in to do the job were here a very short time, and everything has been splendid.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceInstallation & SetupPriceFeatures

    Reviewed April 11, 2018

    I’m old enough so I need help. A lady that lives about 10 miles came in and we were both employed with Home Care in this county. She was so wonderful, so I got in touch with her when I got to the point that I needed help because I knew how good she was and I asked her to come and help me and she said she would. So, she came here and my daughter and her husband decided to move in with me because they didn’t think I was able to do it alone in my house and I did not want to leave my house. I wanted to stay here because I love it here and I’ve been here since 1948. She had American Standard Walk-In tub installed and she loved it.

    The local plumber said this house was too small and there was no way they could get one of those tubs in here. My daughter said I’m not moving in there unless we had one of those tubs, so we called the salesman and it was okay for him, but he sold us the most expensive one. That disappointed me because we really couldn’t afford $15,000 for that tub. And it never occurred to any of us to ask if they had a little less expensive one. We got a letter in the mail that we could have gotten a thousand dollars back but he wouldn’t budge on that. The person that recommended this tub to us said that if they sold a tub to someone that they recommended it to, they could get a thousand dollars. I called the salesman and he just wouldn’t listen and he said there was no way. I just found out that we’re older and an easy target and they took advantage of that.

    I love that tub. I used to hate taking a shower and now with that lovely tub, I have no problem at all, putting my leg over that high tub side and trying to get it situated in there. It took the installers one day to install it. They were extremely efficient and very professional and did a wonderful job. They cut a hole in the bedroom next to the bathroom and slid the tub in there. The only trouble was our water heater isn’t big enough and we can’t afford the $1,800 to get a bigger water heater, so we can’t use the jet tub. But other than that, I’m really happy with it. Everything went well as far as the installation went and I was really pleased with the people who put it in. My experience with American Standard Walk-In Tubs was okay. The people were good and professional. And the lady that comes and helps me says that it was very complimentary of the installation that they did.

    Thanks for your vote! Report
    Verified purchase
    Installation & SetupPrice

    Reviewed April 10, 2018

    We were not happy with the process once we signed the papers. The tub was of great quality but our salesman dropped off the face of the earth and there were issues with the different workman, for instance the electrician they contract with I swear was high when he showed up. Later on another project we had to redo all the wiring. Cost us about 1500 on top of what we paid. The products were not explained only the one tub they were pushing at the time. I have long legs and the tub installed was too short and we paid over 12K for a tub that could not get full use out of. There were many construction issues and I won't go into those. The local managers and home office contacts really tried to work out the difficulties. It was just an all around bad experience.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    Sorry to hear about this, and thank you for bringing it to our attention, Jodi. The information you provided is important to us and has been shared with the leadership for further review and action where appropriate. We want to assure you that drug usage from any of our contractors is strictly forbidden. Your walk-in bath and the workmanship comes with a limited lifetime warranty. We will reach out directly to follow up with you about any issues you have outstanding.

    Verified purchase

    Reviewed April 10, 2018

    My American Standard walk-in tub works well and I love it. The sales rep I had did a good job and I liked him too. The installers were good as well but they were not top-notch. They did not make it clear to me that they won't do any painting. I was left to do the painting on the wallboard myself, which was okay, but they didn't tell me at the time.

    Thanks for your vote! Report
    Verified purchase

    Reviewed April 9, 2018

    Everything was okay with American Standard, except that they left a gap in the wall on the seat end of the thing. The people next door on both sides moved out and now, all of a sudden, we had a problem with rats. I had to seal it up to make sure the rats don't come in that way. The main reason we got the tub was for Carol because it was hard for her to climb in and out of the other one. Carol loves the tub, and it's what we expected.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed April 9, 2018

    The American Standard team did a terrific job and I’m very pleased with them. I knew that they were a long-time company and that they would be more dependable. There are dealers locally but I decided I would rather deal directly with the company. The salesperson was very nice and very informative as to what options I had and what would fit my budget. I called him one time or two for information and he called me right back. And the installation was amazing. They installed the tub in here at 10:00 that morning and by 5:00, they were through. It’s not hard to get into the tub. Then, I thought I was having some problem so I called and they came and checked it out for me. They made some special trip from South Louisiana up here to do it. I would highly recommend American Standard and I already have told one gentleman.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceInstallation & SetupFeatures

    Reviewed April 8, 2018

    Our American Standard tub is a good one. The installers did well. It was not an easy installation, but they got it in and it works fine. I had it put in for my wife as there is no other way to give her a bath. She has emphysema, and I can’t take her in the shower because she can’t breathe in the steam. I called American Standard two times and tried to get a receipt, but they keep telling me the contract is the receipt. But everything has been fine other than that.

    Thanks for your vote! Report
    Verified purchase
    Customer Service

    Reviewed April 8, 2018

    My husband wanted to get a hot tub from American Standard. Their sales rep was fine and he gave us good customer service most of the time while we were there. We got a leak in our tub, but we couldn't find it. We’ve had someone from our homeowner's insurance come and they said that they couldn’t find the evidence. But our water bill doubled. My husband got to use the tub twice before he passed away, but I've used it too.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    We'd like to look into this experience for you, Ann. American Standard Walk-In Tubs have an exclusive patented door system – which is guaranteed to for the life of tub. Please reach out to our Customer Care Team at 855-225-2183 so that we can help!

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed April 7, 2018

    American Standard's sales representatives and installation team did good jobs. But we had problems with a few things from the tub and I felt like their customer service was sort of lousy. They didn’t get back to me quickly enough. Still, we are very happy with the product. I’d recommend it.

    Thanks for your vote! Report
    Verified purchase
    Features

    Reviewed April 7, 2018

    The American Standard Walk-In Tubs sales rep came out here to the house and my husband was in the hospital at that time. I was trying to prepare the house so that he could get around comfortably when he gets home, as far as bathing and stuff. This gentleman was very kind, very informed and just went over everything and answered all our questions. We got it going and got it started. And I'm just enjoying it so much. It's a great product and I'm just enjoying it every day.

    When my husband got out of the hospital, he was unable to even walk. And it was just perfect that we could roll into the bathroom, and he could transfer over to the seat that's built into the shower. It's all one piece. It's so nice, clean and pretty, and it has been very helpful. Now, my husband is up and flying. He's made a wonderful recovery. It's been a year and we're just grateful. Now, he's moved on to his bathroom, which is upstairs. I now have my American Standard all for myself and I love it.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    We're very pleased to hear your husband has recovered, Audrey and that you are enjoying your tub. Thanks so much for the praise!

    Verified purchase
    Features

    Reviewed April 6, 2018

    My husband has Parkinson's and it was hard for him to sit down in a tub. We talked about getting a walk-in tub and it was something he really needed. We got the American Standard walk-in tub and the installers were professional. They went downstairs to make sure the pipes were the way they should. They tested with the water in it and showed us how to work it. It has been a long time since we've had the tub and it has been easy for my husband to get in and out of it. I would recommend American Standard.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    We're happy to hear that your tub is working well for your husband, Karen. Thanks for taking the time to leave a review of your experience.

    Verified purchase
    Customer ServiceFeatures

    Reviewed April 6, 2018

    American Standard did a good job. I called and asked if they had a shower, and the rep I spoke to was great. They completely rebuilt my bathroom. It was a separate tub shower so, the bathroom had two rooms. The first room was the sink and the toilet, and then the next door was the laundry with the shower. Their job paid off.

    Thanks for your vote! Report
    Verified purchase
    Customer ServicePrice

    Reviewed April 5, 2018

    American Standard was the company that was able to do the whole modification. They got me in touch with the contractor that did all the room modifications as well as the bathtub. The sales representative was good and the installers were wonderful. The team was really receptive and they called us with any information they needed. I need the bathtub repaired right now though. I had a rat that ate all the hoses and I'm trying to get some parts to get my tub working again. It's gonna be expensive but it's fine 'cause stuff happens. The bathtub is a great device and I would recommend American Standard. If I was gonna get a walk-in tub, I would get theirs.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceFeatures

    Reviewed April 4, 2018

    I had a walk-in shower while my friend had a walk-in tub and was quite satisfied with it. With the walk-in tub, it's been a lot easier for me to get into the shower. Because previously, I had a jacuzzi tub in there which was very hard for me to step over at age 80. So that made a tremendous difference. Dealing with the in-home sales representative from American Standard was wonderful as well. They took care of what they said that they would take care of and they did it very efficiently. Their customer service is very good too. I had a leak at one point and I called them. They sent somebody to take care of it so that worked out as well. The company stands behind their product and I would recommend them. They're doing a fine job.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    Thank you for your business and taking the time to leave a review, Rose. We're happy to have you as part of the American Standard family!

    Verified purchase
    Installation & Setup

    Reviewed March 25, 2018

    I liked the American Standard walk-in tub and it looked like it would be so comfortable and a good way to take a bath. I had hesitated about getting this tub for a long time, but then I finally did. The sales rep of American Standard was good and I found him pleasant to deal with. But it took the installers a few days to get the tub installed and it was messy in the house while the installation was going on, but that's about the only gripe I have. The installers were quite courteous and they cleaned up pretty well after themselves. I now have an American Standard walk-in tub, but I didn't like it as much as I thought I would. It's complicated and I have some questions like how do I get the water warm and how do I let the water out. I'd tell people that the American Standard walk-in tub is a little complicated to use and they have to get used to it.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    Thank you for your business and taking the time to leave a review, Jeanette. We'd be happy to answer any questions you still have. Please give us a call at 855-225-2183 so we can help!

    Verified purchase
    Customer ServiceInstallation & SetupSales & MarketingFeatures

    Reviewed March 24, 2018

    I like the reputation and features of American Standard. I like the handle and the way the door swings in. I'm a tall guy and the room is enough for me. I also like the sit down features and a lot of things for my dad. The sales rep had good information. Also, the main installer was great and his helper was unprofessional.

    The helper wasn't doing stuff right and wanted to get home and they got into an argument in my driveway. I had to go out there and say, "Hey, here bring it inside" or "Knock it off. I've got neighbors."

    The installation timeframe was met relatively close. It took two to four days. However, there were some features that they did that I don't care for. For instance, the surface around the tub is not angled for water to dip back into the tub. The manager called me to see how it was and I told him about that feature and he said, "Yeah, they've had complaints." They talked to the factory but nothing has been done to correct it. Look for that flaw either in American Standard or another tub if they have redesigned it.

    Thanks for your vote! Report
    Verified purchase
    Installation & Setup

    Reviewed March 23, 2018

    I had back surgery and my doctor advised me to get a walk-in tub for the healing of my back. The sales representative of American Standard was very nice and helpful. He didn’t really push the walk-in tub that he was selling, but he went over it and talked with us on what it was all about and how much it was. The installers were very knowledgeable and efficient. It took them six hours to install the tub, then it was in and ready to go. They had told us that it would take all day long to install it, but it didn’t take that long. They had to take our old tub out and put the walk-in tub in, and do all the piping. Since the walk-in tub was installed, it has done a good job. It helps my back. My husband has got back problems too and it helps him as well. We love the walk-in tub we got from American Standard and I’d tell people to get one. As a matter of fact, we have already advised several of our friends that have back problems to get one.

    Thanks for your vote! Report
    Verified purchase

    Reviewed March 22, 2018

    American Standard's sales representative did a good job. He explained the product but I had some knowledge of it so it was a little different than with somebody who didn’t know about American Standard or about the tub itself. I was amazed at how good the installers were. They had a small tight spot to put the tub in and they got it in there and sealed it up and did a great job. The only thing is I'm getting some odor out of it. And I don’t understand why that's the case. If we don’t bathe in it in three days, it's like the trap may be drying out and letting the gas in. Other than that, I knew what to expect and American Standard lived up to it. I had a good experience. The tub was more for my wife than for me. She uses it a lot more than I do and it works out really well for her.

    Thanks for your vote! Report
    Verified purchase
    Customer ServicePriceMaintenance

    Reviewed March 21, 2018

    American Standard was a little cheaper than other bathtub companies. However, when the salesman came, we did not want the toilet for $500. So, we told him, "Eliminate it." But, then, when the installers came, we decided we wanted it. So, they called him and told him we wanted it. Then, they said it will be in the next day. But, we never got it. Somebody goofed somewhere. We called them but nothing happened. So, we just forgot about it and kept the old one. But the installers worked very well. The doors were bigger and it was on one floor. They said everything worked out for them, and they got it. They put a little extra time in and finished it one day. So, that was good. However, the caulking was breaking loose in different places around the tub. But they said everything was guaranteed.

    Thanks for your vote! Report
    Verified purchase
    Features

    Reviewed March 20, 2018

    I knew about American Standard because we had a toilet fixture in our house in Florida replaced with an American Standard toilet. We were having trouble with all the other toilet fixture brands and the plumber advised us to get an American Standard toilet, which we did, and it functions perfectly. I saw ads about the walk-in tubs of three different companies, but I remembered our experience with the American Standard toilet fixture, so I decided to get the American Standard walk-in tub. In addition, I researched and found that the American Standard walk-in tub empties within two minutes. That’s important because the tubs of the other companies are slow in emptying. They brag that their tubs have a heater, but they need a heater because you’ll freeze to death waiting for the water to get out of the tub.

    I’m a sales trainer by profession and the sales representative of American Standard was very professional. He certainly knew the product. He reassured us of the weight and the features of the tub, which I had known anyway, but he did this in a gentle way and he wasn’t pushy. The installers were excellent. They were extremely diligent and worked arduously. They had some problems with the electrical connections and they went out and bought extra circuit breakers. There were some tiles that had to be removed and they replaced these carefully. We enjoy the tub and I would recommend American Standard to anyone. In fact, I've talked to a lady who was about to buy something called a step-in tub and I told her not to do that.

    Thanks for your vote! Report
    Verified purchase
    Customer Service

    Reviewed March 17, 2018

    Went thru online site. I asked for a home visit to ensure that tub would fit my tiny bath. California call center responded and set up time. Said another agent would call to confirm. The call to confirm came; agent was rude, pushy and demanded information that is none of American Standard's business! First I was put on hold for a long time and then she came back again demanding the information. The second time she hung up without canceling appointment. I was home waiting for the rep to show up. Needless to say, I was furious. My time is valuable and I could have been attending to other business. The robot calls also are a great annoyance. I won’t recommend or spec American Standard; I’m retired but still do a lot of business. I’m not applying for a credit card, insurance, etc. I’m buying a tub and toilet! I think your policy needs to be re-done. Personal information is just that! Calls were on Wed March 7.

    Thanks for your vote! Report
    Verified purchase
    Installation & SetupPrice

    Reviewed March 13, 2018

    I kept putting off walk-in tub companies and then when the next one came in, I did it because it says American Standard. The sales representative was hard-nosed but so was I. She brought the price down a little. But I wish I would have waited and got a couple of other estimates from other companies too. I'm handicapped, that's why I bought the damn tub.

    During the installation, they took off my doorway and they had to cut into it and it didn’t leave a very pretty sight when they were done and over with it. They screwed up the doorway and I don't like how they painted. And they cut all the stuff out and put the tub in. The tub was narrower than the bathtub that I had. And they left a big gaping hole. That did not make me happy because one could look right down under my house and that meant any varmints that ever climbed under my house could be up in there and would get in my bathroom. I was afraid to go in the bathroom for fear I'd find a critter there that's going to get me. I have hardwood floors and I could see right down to the dirt under my house and the raised foundation.

    And on the end of the tub, they should put things where water doesn’t go down on the floor all the time. I got this water problem when I'm showering. Water goes along the length of the tub next to the wall and in the back. I've never liked that ever since I've had the tub and I've had the tub for a long time now. I'm not satisfied. I like the tub but I don’t like the workmanship that they went through getting it done.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceInstallation & SetupFeaturesFill Or Drain Time

    Reviewed March 12, 2018

    I called American Standard and a rep came by. My walk-in tub was installed in two days and everything went pretty good. But there were a couple little details here that I didn’t catch when they left and it wasn’t 100% finished. They had to cut into the doorframe, take that out to get the tub in then put it back. Around the bottom, it was not sealed off like it should have been. But it was not all that bad so I didn't call them back out. I haven’t even bothered to do that myself. The tub is better to use and I like it. It's easier to get in to and it works fine. It fills in a hurry and drains pretty quick. At my age, it’s getting a little bitty shaky standing up in the shower. I’ve been satisfied with American Standard and I would recommend them. I’ve even used their commodes for a long time.

    Thanks for your vote! Report
    Verified purchase

    Reviewed March 11, 2018

    I was in the military for 24 years active duty. In almost every bathroom I walked in, or latrine as they call it, had American Standard products in it. Urinals, commodes, sinks, and faucets. And so, for 24 years, I saw nothing but American Standard on the base. And, finally, when I decided to go looking, I immediately went out on the internet and dialed up walk-in tubs and looked at several of the others. And then, I went back to American Standard and looked at it and said, "That's the one."

    Their rep came from San Diego and I live 200 miles from San Diego. And she drove up. She got here one night about 5:30. We spent about an hour and a half. She took pictures of my jacuzzi tub where it was going to be removed and the walk-in tub placed. And then, she left. And I got a call that said, "Okay. This is the date we're set up to do it." The foreman showed up with four workers. He went off to get some tile. They got here at quarter to 9:00 in the morning. They left at 5:30, completely done. They built a wooden frame for it because it was taller than my other tub and set it in place. Framed it, tiled it and showed me how to use it and said goodbye.

    I'm 78, going to be 79 soon and my body is not as flexible. And I only play golf once a week. So, the day after golf I'm usually a little stiff. I use it after playing golf. I will go in and sit in a hot tub with water swirling around. And then, I'll feel better. One of the main reasons we also bought it was my wife had back surgery and a hip surgery a few years apart. And she uses it too.

    It's an excellent product. I love the fact that it has a vacuum. It has a rapid draining system that you don't have to sit and wait for the water to drain normally. It evacuates very quickly. And then, you can open the door and step out, the last little water runs out. It's very good about that. So, after you sit there for a while, and you're starting to turn into a prune, you can get up and get out. However, it was a little more than I expected to pay. But I didn't mind paying for it. It has proved its worth. I have also recommended it to about 15 friends.

    Thanks for your vote! Report
    Verified purchase
    Installation & Setup

    Reviewed March 10, 2018

    I was worried about my wife falling, so I got a walk-In tub from American Standard and I didn't like to get if from anybody else. The installation team did fine. We spoke and we said hello, and then we said goodbye. I like the tub that we got from American Standard. It's a great addition.

    Thanks for your vote! Report
    Verified purchase
    Installation & SetupMaintenance

    Reviewed March 9, 2018

    I saw American Standard Walk-in Baths on TV and I thought I’d call them because I have a lot of leg problems. And they said it was good for your legs and the circulation, which it is. It is amazing. The installation team were great. I was kind of crippled at that time and they helped me out a lot. They did a really good job.

    But the first time was screwed up and then they came back and fixed it. The tub used a lot of water but I can move around good and I’d like not come out of there. But I have a slight problem with the tub. I can only use one item on it at a time or it blows to GFI. The GFI keeps going and the last time they came out, it didn’t solve the problem. So I don’t know what the deal is with it and some kind of mold is in the light that I can’t get out. It’s about to rain and I'm feeling the effects of the weather in my knees.When that starts, I’ll jump in that tub and the hot water and it's awesome.

    Thanks for your vote! Report
    Verified purchase
    Installation & SetupFeatures

    Reviewed March 8, 2018

    I did a bit of research and I liked American Standard Walk-In Tub better. The sales rep was very informative and when I asked him what I needed to know, he answered me. The installation team was very professional. They got in, did what they had to do and then left. I'm very satisfied with American Standard. It's a nice tub and it's now easier to take a shower or a bath.

    Thanks for your vote! Report
    Verified purchase

    Reviewed March 7, 2018

    American Standard did a great job. So far, so good and I am pleased. I recommend it.

    Thanks for your vote! Report
    Verified purchase
    Installation & Setup

    Reviewed March 6, 2018

    American Standard was very professional and did everything that was promised. Their sales rep was very informative and he resolved all our questions. The installation was really fast and the installers did a good job. The walk-in tub works fine and we haven't had any problems. My wife had a bad back and she needed the tub and it helped her feel better. We were very pleased the experience and I would recommend American Standard.

    Thanks for your vote! Report
    Verified purchase

    Reviewed March 5, 2018

    My husband has arthritis and dementia and he couldn’t remember to step up into a regular tub so we got an American Standard walk-in tub. It is easier to care for him. The American Standard rep was very nice. She took a look at our room, measured it, said the tub will fit right in that one area and got it over with. The installers were very good. We only have one bathroom in this house and with my husband being in the condition that he is in, the installers had to excuse him a couple of times when he had to use the toilet. Everything went great, and we love our tub. We have kids visiting here every now and then and it was hard for them to adjust to the tub because they were used to big showers but I told them to get used to it. I have already recommended American Standard Walk-In Tubs to two other people.

    Thanks for your vote! Report
    Verified purchase
    Features

    Reviewed March 4, 2018

    I called American Standard Walk-In Tubs and I got a tub from them through the internet. When I put in a request, somebody came out here and gave us some information on their walk-in tub. Then the next week or so, the tub was installed. Everything went great with the installers when they came out here and set the tub up for us. My wife and I enjoy the tub, so we’re having a good time in it. I enjoy the massaging part of it. American Standard does quality work and their product is very good. They should keep doing what they’re doing.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceInstallation & SetupSales & MarketingMaintenance

    Reviewed March 3, 2018

    I’m 82 years old and somewhere along the way I knew I could no longer get into a whirlpool bath which my wife had so I want something that had a walk-in that was safe and got American Standard Walk-In tub. I was happy with the sales rep. He did everything he was supposed to do but I wasn’t too happy with the installation. I’m located in Tallahassee. I think they operate out of Orlando and I don’t know where the company was in. They put the tub in and then they had to put false plates around the wall to match the tub so it would look like a complete installation. The caulking and all of the plates they put all around the tub have cracked up open after a couple of months. I also managed to break the hot water spigot, the stem on it and I picked up and called the company. And they immediately mailed me another one. So there’s a response from the company that was good.

    I was raised where their name has always been quality and I have no reason to believe that the product they gave will not be a quality product and it’s not their fault that it got installed poorly. I would recommend it good. I think the walk-in tub has a good quality and it looks very good. I would tell my friends and they should go and try it. They should look and talk to somebody. It wasn’t even American Standard people who put it in. It was the sort of peripheral people I hired and they didn’t realize the problem I’ve got.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceInstallation & SetupFeaturesMaintenance

    Reviewed March 2, 2018

    I started researching on walk-In tubs since I needed one and my research led me to American Standard Walk-In Tubs. I got one from them, but I was upset when they installed it because the guy drilled through the wall into my mother’s bathroom. Instead of apologizing, his attitude was just, “Well, things happen,” and I was really surprised at that, and I didn’t know how to patch things up.

    Also, we had somebody come out here because the water wouldn’t shut off. I was in the tub and I couldn’t shut the water off. Finally, I got it off but I had to shut the water down in the house since I didn’t know how to shut it off from the tub itself. The next time that we used the tub, though, it didn’t work, so we had to have them come out and they fixed it. The customer service was fine, especially this last time. They were really good about getting somebody out here right away. Thankfully, the American Standard people got here in a good, timely manner since the water was hard to shut down. They were quick and they came on time, and that was an A plus and I really liked them.

    Then I mentioned to them about the hole in the wall and I showed them what had happened. They were really nice about it. They said that I would need to have smoothing out done for it and get it patched up and painted, but this hasn’t been done yet and I don’t know when it will be done. They told me that the person responsible for the damage no longer works for them as he had been fired. But I was disappointed in their answer that it wasn’t a huge, cantaloupe-size hole in the wall. The fact is that there was damage done to the wall that wasn’t there before. I was also disappointed that they didn’t hire somebody to come out and fix it. I didn’t push the matter, but I wasn’t happy about it.

    My mother was terrified of the tub at first, but now she loves it. Mom is 92 now, so the walk-in tub is much better for her and she said that she’d certainly recommend it. She regularly uses the tub and I’m able to get her consistently clean. She wouldn’t take a bath if we just had a bathtub here. I do things with the tub that my mother can’t do, like I slide on down to the deep part and I go up to my neck in the water and sit there for a few minutes. My cousin came over and asked if we liked the tub, and I said, “Oh yeah, we love it.” Then she said that we've got to sit in the tub and when the water goes out, we'd be cold, but I I said, “No. It’s fast.”

    Now I need to call American Standard about the jets because they don’t work and my fan doesn’t work too. The jets were working before and my mother really enjoyed that part. But they made a weird noise, so I thought of shutting them off for a little bit. But they’re not working right at all anymore. Nevertheless, we’re very happy that we have the tub.

    Thanks for your vote! Report
    Verified purchase
    Installation & SetupFeatures

    Reviewed March 1, 2018

    I'm 76 and my wife's 73. In our previous tub, whenever we sit down in it, we could not get out of it. American Standard, on the other hand, is a better tub all the way around. We are impressed with the jets and the whole nine yards. The sales rep was great, and he explained everything to us that there was no doubt in our mind. The installation was great too and the installers were excellent. We have had the tub a little over a year and I would recommend it to anybody. It is great and we love it.

    Thanks for your vote! Report
    Verified purchase
    Installation & SetupFeatures

    Reviewed Feb. 28, 2018

    I was having a hard time getting in and out of my bathtub one day and decided that I wouldn’t go sit down in it anymore because there wasn’t anybody in the house but me. A lady and I were talking one day and she told me about the walk-in tub. One day, I went to visit my son and his wife in Jackson and their tub was really big. I can get in and out of their tub but I said that I'm going to get out of it because I don't want my son to come in there and have to take me out of it in my birthday suit. Then a friend told me about the tub too. The sales rep from American Standard came here and my friend had told him that she was telling me about them but I told him that it won't be right now. But he was persistent. I go to work on Saturday and he called me again.

    He waited around and he came after I got to the house. The installation experience was really nice. The people that came and put my tub in told me what they had to do. They broke my old tub up and carried it with them, then they brought the tub in and what they did was amazing. I like that I can sit down on my walk-n bathtub and I got all the features in it. I can shower if I want to then I got the feature that if I just want to run the water on my feet, I could do that. I like the entire tub’s features and what I can do with them. Once I used it, I always wanted to use it. I had a young man that told me he was going to come over and see my tub 'cause he needs to see what I got that he would get him one.

    Thanks for your vote! Report
    Verified purchase
    Installation & SetupFill Or Drain Time

    Reviewed Feb. 23, 2018

    The interactions with the sales rep at American Standard Walk-in Baths were excellent. He knew what he was doing and he was very accommodating and very knowledgeable. They also have an excellent installation team. They had to come back but they were very efficient and they cleaned up well. The water drains quickly with this walk-in tub. My wife is very pleased with it and she uses it more than I do.

    Thanks for your vote! Report
    Verified purchase
    Installation & SetupFeatures

    Reviewed Feb. 22, 2018

    I've had my American Standard walk-in tub for three years now and my experience with it has been great. It got installed very quickly and it makes my back feel better and my circulation better. It’s restful and I don’t have to sit in it for a long time. I can get in and just take a shower. I'm very satisfied with American Standard and I tell people about them.

    Thanks for your vote! Report
    Verified purchase
    Installation & Setup

    Reviewed Feb. 21, 2018

    American Standard has been in business with plumbing fixtures for so long, and they were a good, well-established company. The reps were very nice, and the installation was good. I like all of the tub’s features. I have had it for about a year and I love it. I would recommend American Standard.

    Thanks for your vote! Report
    Verified purchase
    Installation & SetupFeatures

    Reviewed Feb. 20, 2018

    I had a shower with a tub, and it got harder for me to get in there. I was afraid I was going to fall. The American Standard walk-in tub is on TV the most and I got one. I dealt with a really nice and helpful representative. Then the installation team came in, did their job, cleaned up really nice, and gave us information on how to use the tub. They were really good and efficient as they came about 2 o'clock and they were through at about 5.

    I’ve used the tub a lot since I got it, mostly just for showering but I've also used it as a massage and therapy. The tub makes it easier because of the holes. I can sit down and shower and it’s easier to wash my hair. And it drains really fast, so it doesn't drip water on the carpet or the rugs. Also, the tub performs as American Standard people said it would. It's very nice and it really looks good. When I go in my bathroom, that's the first thing I look at. It's an amazing tub and I'm really happy with it. American Standard is a good company.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Feb. 19, 2018

    My father-in-law's wife has Alzheimer's, and she's in a nursing home. He was hoping she could come back home, and for it, he's trying to work a tub in. He got the American Standard Walk-In Tub in October but it was not working when we got here. The plug-in part and all the stuff was installed in a sloppy manner. It took us about two months just to get a hold of someone to actually come out and fix it. Then, it broke again and we had to have someone come again. We pretty much called them every two weeks and we would just get a runaround. We even called the actual company down in Texas and they said they didn't handle that type of stuff. We had to call someone else. Then, one of the biggest problems is they don't have anybody in this area that actually fixes their tubs. So, they had to hire someone that's about four hours away to come up here to do it.

    The only thing I give American Standard is that my father-in-law was trying to get the tub fixed, and he was on the phone with them at that time and he tripped, fell, and he broke his nose and arm, and they called 911. I would never recommend this company to anybody. Their customer service was just horrible, especially for older people. If wasn't for me, my father-in-law would have never gotten the tub fixed.

    Thanks for your vote! Report
    Verified purchase
    Installation & SetupMaintenance

    Reviewed Feb. 18, 2018

    The American Standard representative who came to my house was all right and he explained things properly. The installation took one day but there were some water leaks. They came back and fixed it. The tub is wonderful and has given me the greatest satisfaction.

    Thanks for your vote! Report
    Verified purchase
    Features

    Reviewed Feb. 17, 2018

    American Standard Walk-in Tub is a great tub. I like the number of jets it has. Their sales rep was great and the installers were fabulous. They got it through in one day and with the least amount of messiness in my house. I feel we can stay in our home whenever. I would recommend them.

    Thanks for your vote! Report
    Verified purchase
    Fill Or Drain Time

    Reviewed Feb. 16, 2018

    I have a Liberator tub from American Standard Walk-In Tubs. I have had a lot of arthritis surgery and when I had all that surgery going on and was immobile, I needed something like that in my house. The people who came and put the tub in and the salesman were all great. I couldn't have asked for finer folks to be here and that was good. I said my American Standard salesman explained a lot more to me than any of the other salesmen that came by. They have a good policy. I have a number to call if I need service. I have better hardware and I don't get some plastic stuff. They're in and out in a day. They're going to take out your tub and inspect, and if they think you have a leak or a problem, they would go from there.

    There are things that I have experienced lately with my plumbing and suddenly, I can't run the water into this bathtub very quickly, and that's been a problem. I turn the hot water on completely and barely turn on the cold water because it comes in so much better. I have to adjust that cold water for it to come in. Since it has slowed up, I sit there and wait for the bathtub to fill up. The stopper at the bottom doesn't stay and it works down. And a lot of times, when I have the pump on and start to let the water out, the stopper will close when I have it open. It has gone out a little then, it closes so I have to watch out for that and I try not to step on it. But I just usually sit down and take a shower in there anyway. I'm not in there very long but if I want to be in there very long, it's a long process to get that to fill up and to let out.

    The people at American Standard Walk-In Tubs said not to use anything except vinegar and water to clean it out but the vinegar and water parts weren't cleaning out my bathtub. I put Clorox on the seal around the tub and sprayed it in a pump bottle very lightly. I thought that will take the discoloration out because it looked pinkish and germy but it didn't take it out. I put Cellaguard on there full strength and it took the discoloration off except at the bottom where it settled. Now, it's a yellow cast and I can't get that out. The tub looks like it needs to be replaced or it's old. But it works so none of these issues that I have are horribly important.

    I called over a month ago about somebody to come and look at these problems that I have. We can't remedy them so they said they would have somebody come here. I live out in the boonies so when you come to my house or even to the town that I live in, it’s not very easy to get someone to service. Overall, I like it. And for somebody who has arthritis, who cannot step over into a bathtub and get up after they've gotten down, it is very important to have. The main drawback is the expenditure of the people, not just American Standard but all of those tubs. I have recommended American Standard Walk-In Tubs and all the other tubs to friends of mine who have arthritis issues.

    Thanks for your vote! Report
    Verified purchase
    Installation & SetupFeatures

    Reviewed Feb. 15, 2018

    The guy who came and installed the tub did the most professional job I’ve seen in a long time. The quality of work was just absolutely fantastic. I’ve been a maintenance guy all my life and I look at things differently than other people. And this guy did such a perfect job that if you try to find something that he did wrong, you couldn’t find it. It took him a day and maybe five or six hours to complete the work. He was so quick. I couldn’t believe he did this all by himself. We had an extra bedroom and we had him stay for the night instead of having to go and get a hotel room.

    The tub is not as practical as I thought it would have been though. I’ve only used it six or seven times. I got to fill that up with water. And I wish that the seat would have been lower because it only covers your part way. It would have been nicer if it was down a couple more inches. And it didn’t have the heated seat which would have been a nice feature too. It works better to massage your body than to go take a bath. It’s a good massager and it’s comfortable. I’m older and that’s a better benefit.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceInstallation & SetupPrice

    Reviewed Feb. 14, 2018

    My wife couldn't lift her legs and she couldn't get in the tub we had with her disability. Looking at the American Standard Walk-In Tubs ad, it was exactly what I felt I needed for my wife. It is very expensive though as it has a Cadillac price. The tub costs $8,000 and the installation was $6,000. The installers were here for about 2 days and they worked on the tub fast and hard, cleaned up after themselves, and did an excellent job. They were also nice and polite. I called American Standard once about the perfume not coming on and they came right away to give us another stuff to put in but it still doesn't work right. Other than that, the tub is perfect for my wife. Everything works like it said on TV and I'm quite content. It does everything it said it was going to do as far as the water going down and water coming in. They also offered lifetime guarantee and I can call them and they'll come out if anything goes wrong with it. The tub is good and I would recommend it.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceInstallation & SetupFeaturesMaintenanceFill Or Drain Time

    Reviewed Feb. 13, 2018

    Bought Liberation walk-in tub May 18, 2016, and problems started from that point on, Salesman lied to me, Installation was very shoddy and poorly done, it was 5 months before I was able to use the Tub, that is when I found out that I need a new Hot Water Tank, got it 3/30/17, more problems. I have 3 pages of typed up problems with dates and 16 photos. When I ask who I can write to about my problems with Customer Care, I would either get disconnected, but I never got an answer, you got your money from a Disable Veteran and a Senior Citizen and you have been in business for 150 years - HOW???

    UPDATED ON 02/16/2018: I wrote a review of the aforementioned company on 2/13/2018 and was told to go to this site to read the response, only it would not accept my Facebook or Google password, so I had to create a new account. I have three pages of complaints with dates and names along with 8 or 9 photos of the shoddy workmanship this company did. I have copied these pages for your review with the photos.

    SAFETY TUB PROBLEMS. May 18, 2016 thru April 1, 2017. On May 18, 2016 I signed a contract for the Liberation Safety Tub with Terry ** for the Price of $16,759.00, then I see the Notice Of Cancellation. How are you suppose to cancel a contract when you haven't even seen the product, very odd. Is this the kind of faith they have in their product. Their estimated start time is June 1st to June 8th. On the contract it states they don't work on Fridays and their estimated Completion Date is 3 days from start, so what they are saying is that they would start on June 6th Monday CANCELED. They showed up on June 16th and supposedly finished the job on the 17th of June.

    1 MONTH. Shortly after that (21st of June) is when I saw the hole where the old shower head used to be and the pipe of the shower head in the hole. On June 22nd I called the Liberation Safety Tub Company and complained about the discrepancies: No trim on Bathroom Door either side. (Pictures Taken). Bottom of tub was not caulked properly, and the linoleum cut away from tub and needed to be replaced with new linoleum. (Pictures Taken).

    Wrong toilet installed, unable to use properly, plus pedestal does not cover old pedestal so they left it, stained and linoleum cut away from toilet pedestal and needed to replace linoleum (Pictures Taken). Shower pressure half of what it used to be, maybe less. Hot & Cold very hard to adjust, it is either very hot or very cold, mostly hot. Linoleum cut away from tub, then left that way plus no caulking (Pictures Taken). Surround enclosure was never replaced, old enclosure left up with holes in walls, contract called for new enclosure to be installed. (Pictures Taken)

    2 MONTHS. Called July 21, they said they would call me back by July 22. Called July 29, spoke with Charles, he said he was a satellite operator and if I called back he would not answer the phone and someone in Corporate would answer it. A Corporate Operator answered the phone and I requested to speak to a Supervisor, a supervisor came on and I explained my problems to him and he said that he would contact a Maintenance Team and they will contact me today.

    3 MONTHS. On August 1st I called 1-800-442-1902 and found out that they don't even have the information on my tub and suggest that I call 1-866-423-0800 and speak to Brandi who then transferred me to the Service Department, they will call me back shortly. 10 Minutes later Eric called me back and told me that Curt will call me and schedule a time. An hour latter Curt called and said he will be here on August 14 if not sooner. Called Liberation Safety Tub (August 10th) left message to call back.

    Called Liberation Safety Tub several times before they sent their installer out (August 18, not on August 14 if not sooner - MORE DELAYS) to make corrections. After he left he said he would have to contact the office about any further repairs. My inspection showed that the following still needed to be done: Bottom of tub was not caulked properly, and linoleum cut away from tub and needed to replace linoleum. Wrong toilet installed, unable to use properly, plus pedestal does not cover old pedestal so they left it, stained and linoleum cut away from toilet pedestal and needed to replace linoleum. Tile cut away from tub, then left that way.

    Surround enclosure was never replaced, old enclosure left up with holes in walls, contract called for new enclosure to be installed. No word for over two weeks. Called them and asked to leave my phone number and name and they would get back to me. The next call I received was on August 10, 2016, this was from the Liberation Safety Tub Survey. They wanted me to rate their tub from 0 to 3, I gave the tub 3. Then they wanted me to rate the installation, I gave it a 0. Called Eric on August 22nd, gave him info about toilet that I had in here before they replaced it. August 30th called Eric **, left message for him to call me back.

    4 MONTHS. October 11, 2016 Curt called and said that his truck broke down in Montana and he would not be able to get to my bathroom till October 17 or October 18, 2016 (ANOTHER DELAY). October 20, 2016 Eric called and I told him what needs to be replaced, he will get a work order from customer service for the following: Bottom of tub was not caulked properly, and linoleum cut away from tub and needed to replace linoleum. Wrong toilet installed, unable to use properly, plus pedestal does not cover old pedestal so they left it, stained and linoleum cut away from toilet pedestal and needed to replace linoleum. Tile cut away from tub, then left that way, replace linoleum. Surround enclosure was never replaced, old enclosure left up with holes in walls, contract called for new enclosure to be installed. Installer would then call me back tomorrow to set up a schedule for repair of installation problems and toilet.

    5 MONTHS. Completed sometime after November 18.Still needed to buy a new Hot Water Tank, Salesman told me that my tank was good enough for the tub. Most tubs need 50 Gallon tanks, but since mine was a newer 40 Gallon tank, I should have no problem with it. Since I have not been able to use my tub, they deducted the purchase of a hot water tank from my final bill, which was fine with me, but I have not used the tub at this point. When I finally used the tub it was inadequate, the water only filled up the tub with lukewarm water to the top of the seat with 8 more inches needed to fill the tub.

    7 MONTHS. January 18, 2017 I talked to Jack ** the Sales Manager, and he produced a Price Worksheet, it's a pretty copy, however this was the first time that I've seen it, and it does not have my Initials or my signature on it. I am having a hard time believing in the validity of this document. 9 MONTHS. March 7, 2017 I had bought a new Hot Water Tank 55 Gallons and the tank was delivered on March 29, 2017 and installed on March 30, 2017. The 1st day that I used the tub with the new Hot Water Tank, MORE PROBLEMS. The inline water heater that keeps the water at the same temperature as it went into the tub, was not working. These people have been in Business for more than 150 Years, I have one question ----- HOW???

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    Sorry to hear about this! We are escalating this and having our customer service team give you call right away to follow up with anything that needs to be done.

    Verified purchase

    Reviewed Feb. 13, 2018

    It has been a lifesaver for me. Excellent for pain relief and a great place to meditate. I am 94 years young, have disastrous spinal injuries and had fractured pelvis three years ago. The tub is my pain medication... I take no other.

    Thanks for your vote! Report
    Verified purchase
    Installation & SetupFeaturesMaintenance

    Reviewed Feb. 13, 2018

    I have had a very good experience with American Standard. I enjoyed my first meeting with their rep. I also called him about a problem with the shower. I was scheduled for a hip surgery and I was planning on the tall toilet really badly. Three days before they came, I had a heart attack. I was in the hospital when they came but my friend was here and let them in. Everything was great and I was so happy that it was ready to go when I came home from the hospital. Otherwise, I would have had to go to a rehab somewhere.

    When I had a little problem with the shower getting stuck, somebody came out and fixed it. The guy came out twice and rigged up something that would keep it from getting caught underneath there. Other than that, it has been wonderful. He told me what I needed to know. We also noticed a leak in the basement. I can't go down there so he is keeping an eye on it. Evidently, he fixed it and I'm hoping it's still the same. I use the shower and I appreciate being able to sit down safely. I haven’t used the bathtub a lot but hopefully, I will do so. It would surely be soothing for my hip. I also requested bars near the toilet. Although they only had one size, it all worked out. We figured out how to angle it, and it has been perfect. I’m really pleased and I’m grateful that I have it. I really needed everything that they installed.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceSales & MarketingPriceFeatures

    Reviewed Feb. 11, 2018

    I had a stand-up shower in my private bathroom but I had a lot of issues with breathing so I couldn’t handle it. I get dizzy before I can get through the shower. And the last time I took a bath in my garden tub, I had a really hard time getting in and out of it. I slipped a couple of times hanging on to the side of it so I called American Standard Walk-In Tubs and they came out. The sales rep was really nice. He helped me secure financing at a monthly payment I could afford to make. Their manager, on the other hand, got me a price which was extremely high. In fact, I’ll probably be paying for that tub for the rest of my life. But at least, I can step into it, sit down, and take a nice hot bath, and I don’t have to worry about falling. And everything they advertised about it works perfectly. And they guarantee it for life.

    However, about two weeks after I had it, I had a slight water leak from underneath and on the floor. I called them, and they scheduled a crew to come out, and they fixed the water leak. The installers were on time. They were here when they said they would be and they made sure I understood how to use everything before they left. I use the walk-in tub for relaxing my muscles. When my legs were bothering me late at night, I just go in the bubbling thing and let it relax and massage me. So, I get my money’s worth out of it and I definitely feel safer. I get into the dry tub, I sit down, I close the door and lock it, and then I turn on the water and regulate it, and it’s completely drained before I get out of it. I just wish they would figure out how to make the price less.

    Thanks for your vote! Report
    Verified purchase
    Installation & SetupWarranty

    Reviewed Feb. 10, 2018

    I like that American Standard Walk-In Tubs has a lifetime warranty so I decided to purchase it. Their sales rep was very pleasant and professional and we had a really good installation experience initially. They did a great job with putting the tub in but there were some problems with the grout separating so they came back and took care of it. But, it just kept happening and we were frustrated about that.

    Several things went wrong within the first six months. The motherboard and the electronic thing where you push the buttons went out. But, they always sent someone out and took care of the problems. Furthermore, I bought the stopper for the water that keeps breaking and the coating is already peeling off of it. So, we have been disappointed with how the thing was built and how it worked but with the lifetime warranty, we’re covered with that. On the other hand, we like the automatic drain. We really like how fast it drains. So, in general, we’re happy.

    Thanks for your vote! Report
    Verified purchase

    Reviewed Feb. 7, 2018

    We are very thankful for your professional, informative, helpful, clean, and friendly installers. The tub itself is great as well. The tub, however, wasn’t as deep as we expected, but still enjoyable and effective. The biggest challenge we have (10 days later) is the very strong fumes from the caulking used. It actually causes my husband to be very dizzy and irritates my sinuses, throat and eyes. We are airing out as much as possible. We hope and trust that these toxic fumes will subside/be eliminated very soon.

    Thanks for your vote! Report
    Verified purchase
    Installation & SetupSales & MarketingPrice

    Reviewed Feb. 6, 2018

    I was browsing American Standard's website and went through the ratings. We also have some of their porcelain toilet and tubs. I liked their quality and the duration of time in which the install would occur. The sales rep was very informative. He was with us for about an hour walking us through everything. It was pretty quick. The installation of the tub was wonderful. They explained everything and left the house looking exactly the way it was, just with a new tub installed. It's for my mom, now that she suffered a stroke. It's been a tremendous peace of mind. The quality of work was really good. We haven't had any issues since we've installed it. It was a very good experience, and we've been really happy with everything. American Standard is definitely worth what you spend for it.

    Thanks for your vote! Report
    Verified purchase
    Features

    Reviewed Feb. 5, 2018

    I'm in my late 80’s and my husband is 90 so we had to replace our toilets to a bigger one. And, I needed a walk-in tub because my husband cannot climb into our tub and American Standard was the one that came. I liked the fact that they were prompt, they got everything written up and they came when they said they would. And then, they said they had to come in the next week to finish up something and they were here right on time. Their reps were very nice, very professional and did exactly what they said they were going to do. And so, we signed with them. On the other hand, their installers were terrific. I love our tub. However, I only got to use the tub once so far because we have no door on our bathroom and it gets cold in there. I just got to get a contractor in here and get a door on that bathroom that has 95 inches tall opening, but that’s going to have to wait. So now, I'm stuck with a shower.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Feb. 4, 2018

    I was looking for all the options I could ask for and anything and everything that I did ask for, it came in the American Standard tub. Their sales rep was very professional, kind and he was able to answer all my questions. The installation went really well. At that time when they were going to bring the tub in, I was currently building my new home. So, I talked to their rep and he gave me all the numbers I needed and where to place the water, etc. When their installers were there, the install took 20 minutes because I had everything ready for them and it was just a matter of them hooking it up, setting the temperature and plugging it in. When I use the tub, I get very relaxed and sometimes I don’t even want to get out unless I have to. It's been very helpful. I have recommended it to various people that I know.

    Thanks for your vote! Report
    Verified purchase
    Sales & Marketing

    Reviewed Feb. 3, 2018

    I’m 91 and my back is really bad. I thought it would be nice to walk in the tub and close the door. It sounded really good so I looked into it and asked American Standard to come give me an estimate. All of the sales reps came here on time and were very nice about it. The installer was here on time too. He worked late and did a good job. Everything they did in putting it in was perfect. But for some reason, I pictured that the machinery would be away from where I would be sitting. I thought it was behind and you could sit in front of it. It got me to think that if the water didn’t go out, I would be stuck in there. I can’t climb over it because I have a horrible back. That's just scary and I got claustrophobic about it. I have never even been in it and I’m never going to use it. It’s just sitting there, shiny and brand new. It's a shame but it's not their fault because I feel that way.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceInstallation & SetupPriceFeatures

    Reviewed Feb. 2, 2018

    We contacted American Standard and the gentleman who came out and talked to us was a good salesman. We liked the explanation he gave us about the tub and how it worked. He also talked about the price, and I consider myself a good salesperson but he was exceptional. And we had no problem with the installation except the shower head wouldn't work. It was throwing water all over the place. We contacted American Standard and they sent people out who repaired it.

    Two people were to come out. The first one told me what was wrong with it and why was it doing it. And the other has to come back because they were saying something about the washer in the shower head was the problem. But then, we never heard back from them. And when I called American Standard again, a different group, came and they were great, too at what they do. They told us that what the first person told us was wrong. They checked and they said there was nothing wrong with the washer. One of them said that the head was put in the thicker wall. And so, before the water gets into the tub on the part that's right below where the shower head was, it was throwing out, running all over the floor and wetting up the place.

    They moved the shower head to the wall to the left and closer right at the edge. And now, the water is shooting down into the tub itself and not have to pass part of the tub to get into the tub. Everything was completed in a timely manner. But again, sitting in the tub and looking to the wall in front of you there, and a piece on the back of the tub is broken and needs to be repaired. But other than that, my wife likes the tub the best. She stays in it with the jets running. I would definitely recommend American Standard.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceInstallation & SetupSales & MarketingFeaturesEase of Use

    Reviewed Feb. 1, 2018

    I was familiar with American Standard from my engineering business. I knew what I wanted before I went to them so their sales rep didn't have to sell me. I had to cut him shorter as I could then I signed up and got the walk-in tub. Their installation team were great. They came and did an amazing job. We even had a meal and everything was cool. The wife uses the tub quite often. She is handicapped and she can't step up to get into a regular tub. So, stepping in there is good. I was also very impressed with the door at how well that works. I was in engineering for 45 years and that’s why I stayed with American Standard when I was going to get a walk-in tub. I'd recommend them.

    We've never had any other trouble with the tub except that stupid place where you rest your head would never stay secured. It's like a boyfriend after getting married. The kisses were different and the way that it sucked the wall was entirely different after the first week. Buying those things from China was a loss. So, I just saw the sucker on the floor and found a water-soluble cushion I got in the house that I could use.

    The tub is also somewhat not everything I thought it would be but I'm always expecting more. When I add the smelly stuff in the water, it smells like too much flowers. Plus, the only time I smell it is when I put it in there. After that, I don’t ever smell it and it ain’t worth the time that it takes to do it. I'd rather have another cup of coffee then. I also had some problem with one of the jets where the water wasn't coming out. I went through a couple of months trying to get it done and them telling me over the phone how to do it. Then I told them to just come out here and do it. So, they sent two guys out here after a while. When the first guy got in there, he couldn’t do it either. Finally, when the other one got in there, he was a little more persistent and got it to do okay. But we had to go through several tests, put water back to the tub, and back and forth several times, until he fixed it.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceFeaturesMaintenance

    Reviewed Jan. 31, 2018

    I liked my American Standard walk-in tub as I had another walk-in tub before. However, they signed all my step on the way in when they were bringing up the tub. They bumped the wood of my beautiful step quite a bit. I was not expecting to have the sign in the wood and they would stay unless they find somebody that can put it in order otherwise, I will live this way. I also had the leak in the living room, which I don’t think has to happen. I like the idea that they had to put down the tub in one way and the sink in the other but I didn’t like where the water and the yellow stuff passes. I could not reach its handle as I am short. So, I took the extension for the brush but I travel to arrive. They have the turning chair around too, but I could not move it.

    So, they had to work and spend for adjusting what has been done. But the issue is not only the money, it's having people by the house too. I also have to spend for the takeoff here and clean everything. It's more job for me. One, they tied up too much and they broke. And the other piece just broke. I cannot understand what they did, but it's also because there was very little room. I talked to customer service and they sent a man and he fixed the problem. I like him although he squeezed the tube too much. They did the repair partially as the leak was there and they had to wait so that it dries off. I use the toilet on one side and I use the bathroom in the other. And because it is on top of the living room, I am afraid that if the tubing side is not so strong, the yellow stuff would come out again.

    I always recommend American Standard to a friend. I cannot understand why they can make a difference with my back. I don’t do a pedicure very often as I have to be careful with the vein because one time when I went for a pedicure, the water that they used was a bit too hot. I had thrombophlebitis and I almost died. So, I do it ahead not in the walk-in tub. Overall, their customer service could have a better service but it depends on the day. Sometimes people get out with the wrong foot and that's the day. Nonetheless, I am satisfied with American Standard but I could be more satisfied if things have not gone so wrong.

    Thanks for your vote! Report
    Verified purchase
    Installation & SetupFeaturesFill Or Drain Time

    Reviewed Jan. 30, 2018

    When I was looking up walk-in tubs on the internet, I recognized American Standard's name, so I figured it was a safe bet to go with them. The sales agent who came to our home talks fast. And perhaps I didn't understand a lot of what he was talking about, or I didn't ask a lot of questions. So, I let him talk and it sounded good and I was in need of a tub and I went with it. The installation team was fine. It seemed to take forever to get the installation done but they did a good job. They had to widen the bathroom door and they put a new door on. But it bothered me that it doesn't fit the framing that they did. The door frame is bigger than the door, but there was nothing that could be done about it. They were in such a rush to get everything done, and it wasn't as complete an operation as I would've expected.

    The walk-in tub is good except that they told me that a 50-gallon tank would be fine to fill it up to where it says in the book where you're supposed to line, more or less, to fill it to use the hydro but it doesn't. I like hot water. I don't like tepid water for a bath. So, I have to fill it so far then wait for a while that the heater catches up and then, start again to get that up to where it's supposed to be or else, I just go with the lukewarm water.

    Because of the water situation, I don't use the tub as often as I used to. And one thing that I was disappointed in is in the book which they left with me, there is a massage showerhead type thing and my tub doesn't have it. It just has an old bell-shaped one where water is coming out. And when I called about it, the guy said the bell-shaped is the one that comes with my model tub. I like to massage my shoulders. And with my tub, I can't really get down in the water unless I'm sitting on the floor in front of the seat to get the water up around the hydro things to be going through my shoulders. And it's very uncomfortable when you have artificial knees.

    Thanks for your vote! Report
    Verified purchase
    Price

    Reviewed Jan. 29, 2018

    My husband could no longer get in and out of the tub. And so, I was looking for a different option and I consulted with several companies that do walk-in tubs. And American Standard, by far, was the best. They sent a sales representative who was very knowledgeable because he, himself, had an American Standard tub. And he was a retired contractor but he and his wife had bought a tub for some health reasons. It was recommended to him by his doctor and they were very happy with it. He was wonderful. American Standard also had a really good promotion at that time, so, financially, it was good.

    The people who came and put the tub in were amazing. They didn't have to destroy my bathroom, too. They just had to take a door off and fit the tub in. A couple of the other companies were going to take out walls and demo my bathroom and it would've been very expensive. And with the quality of the tub, I felt it was the best option. The tub was American made, too.

    I had to get the tub when my husband was very ill and unfortunately, he didn't get to use it very long before he passed away. I myself don't care for it because I like a garden tub that I can just lie down in and soak. But for someone who is incapacitated or has a hard time getting in and out of the tub, it's amazing. And still, I use it every day and I'm fine with it. I can get in and out really fast.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceInstallation & SetupMaintenance

    Reviewed Jan. 27, 2018

    My husband was having some health issues. He was unable to stand for long periods of time so we felt that the walk-in bathtub would be better for him for bathing. The rep from American Standard Walk-In Tubs came in, explained everything to us and did the measurements for the bathtub in our bathroom. He set up all the arrangements, financing, and everything. We were pleased and we decided to purchase. My husband can manage his bath now much better than before. The installation team was great. However, they took the door off the frame, all the molding. Some of the moldings weren’t attached properly so I had to call and have someone else to come out and make sure the molding that they took off was correct. I would recommend American Standard Walk-in Baths.

    Thanks for your vote! Report
    Verified purchase
    Installation & SetupSales & Marketing

    Reviewed Jan. 26, 2018

    I called three companies and they came and did their spiel. American Standard offered a steel frame and not fiberglass, so I chose them. They also offered a slight discount for being a veteran. It was a good sales presentation. And the only problem is our bathroom is small and I'm a six foot plus guy. We got the standard size tub and for me to get my shoulders submerge is really not that good because then I have to fully cramp down. I add about six pounds of Epsom salt to it and I soak hand towels and put them on my shoulders. And that works out well.

    When American Standard did the installation, the water main broke. But they fixed it and only took about three hours. They also had some problems electrically. They did a separate circuit breaker outside that I used for my hot tub. And then, they run stuff off over the roof then down to the ceiling to get to the bathroom, which is right in the center of the house. They had to replace different things for the electrical three times. After they fixed it the third time, this horrible high-pitch whine kept coming out. So then, they built the door in the hall and they insulated all around there so the sound wouldn't get through. But overall, American Standard is top of the line and they have very good quality and service. The longest I had to wait was three days for someone to come and fix any problems I had. They had to fine-tune it. It took about a month and a half until everything was perfect.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Jan. 25, 2018

    We received a coupon for American Standard Walk-in Tubs, and we thought that it was interesting, so we tried it out. Their sales representative promised us heaven on earth, but it turned out to be a nightmare. First of all, we have an older house with wooden support system, and the tub is on the second floor. So, if we filled the tub with water, it would be very heavy. So, I wasn’t sure if the construction of the house could hold the weight. Plus, they didn’t measure properly, so we had to knock out a part of one wall.

    They also had to get us another door because the whole door had to be taken out. We had an old-fashioned wooden door which was like an antique, and then they put in a plastic door because it was wider. But it was just strapped on, and it wasn’t nice. They also had to cut out the carpet that was outside the bathroom door. I was thinking that they would say that they’ll give us a discount for the inconvenience, but they didn’t. We were very unhappy with the whole procedure. The product itself is okay. But the installation seemed like it was done by brand new people, and it honestly didn’t appear like they were familiar with what they were supposed to do. Plus, they didn’t apologize or compensate for not measuring correctly. Other than that, they were nice, and they had good manners.

    $18,000 is a lot of money to have to go through all that, and then sit by and have no one explain or apologize for anything. We have also had very little communication, as I just watched the people walk in and out of the house. I wouldn’t recommend American Standard to anybody, unless they actually know the person that was going to put it in, and that they were actually there when they measure to make sure that they measure everything.

    Thanks for your vote! Report
    Verified purchase
    Installation & Setup

    Reviewed Jan. 23, 2018

    I miss our old tub, being able to stretch out in it, and soak my shoulders. But the convenience of getting in and out of this walk-in tub that we got from American Standard is tremendous. That part was my problem and my husband’s, and I would rather not be able to enjoy the tub so much as to break a hip. So this is better for us. We watch the level of the water that we put in it because if we put too much, it didn't drain. Other than that, we have been pleased with our experience. The person who came and had us sign the contract was very informative and courteous. Then, those who came to install it were very efficient. I would recommend American Standard..

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceInstallation & SetupFeaturesMaintenanceWarranty

    Reviewed Jan. 22, 2018

    We did a little bit of comparative shopping. American Standard offered a lifetime warranty, and we also liked some of the features. They had jets and also some heating units that some of the others didn’t offer. The installation went smoothly. They came out, took the old tub out, and put the new tub in. They had to adjust the bathroom door and put in a wider door. That all went well. We also got a new commode with the tub.

    I've got a degenerative disease in my back and neck and several other health issues. The American Standard tub would benefit as far as the soaks in the tub. It's easier to take a bath or shower. However, we had to call them back a couple of times to make some adjustments. When someone is taking a shower in that tub, if anyone uses any water from any other source in the house, all of the cold water leaves the shower. The person in the shower gets hot because the water is hot. However, they’ve never been able to fix that one issue. We still have a problem, and they never could explain why it did that. I just wish that it could be made right like it was promised.

    We also had a problem with the handheld shower part leaking. They caulked that piece up on the base of the tub where the pipe comes out so that it wouldn’t leak water anymore. That fixed it, but the caulking is starting to shrink. I'm going to have to call them back out before too much longer to fix it again. They never got the caulking right around the tub. There are dips in the caulking and water stands in there. It's hard to clean that. Nevertheless, I like the tub. I wish it was a little bit bigger, but I still enjoy it.

    Thanks for your vote! Report
    Verified purchase
    Installation & SetupWarranty

    Reviewed Jan. 22, 2018

    American Standard has a lifetime warranty and I needed a walk-in tub real bad. The sales agent was a nice fellow and he explained the whole nine yards. He said he could get it in right away, and although we had one little boo-boo during the installation, we got that taken care of. When I get in and get out of that tub, I feel a lot better. I have bad legs and it has helped me tremendously. I'm just happy with everything and I'd recommend it highly.

    Thanks for your vote! Report
    Verified purchase
    Installation & Setup

    Reviewed Jan. 21, 2018

    I went to a home show and I saw the American Standard tub. I was impressed with it. I looked for another type of tubs and American Standard is a reputable company that’s been around for a long time. I felt comfortable buying the tub from them. I have a relatively small bathroom which means that I have to have something compatible with the size of the bathroom. I talked to the person who was demonstrating the American Standard bathtub and thought that it would probably be a good fit. It's got the seat in it and it’s not real long, but everything that I need is there.

    The sales rep came over and went through all the features of the bathtub. He took a measurement in my home. He was very personable, informative, and accommodating. The installation team was good and efficient, and they got the job done. The tub is absolutely wonderful. I don’t have to fill it way up to the top. I can sit there with the shower on and have a shower, or I can fill the tub up and have a bathtub. Plus I am bit small enough, so I can sit down in the corner of the tub. It helps a lot with the stiffness in my neck. It’s really nice. I enjoy bathing long. My mother is 89 years and the tub also offers a safety feature for someone who as incapacitated to be able to use it.

    Thanks for your vote! Report
    Verified purchase
    Customer Service

    Reviewed Jan. 20, 2018

    American Standard's ad claims they are the best. However, I don’t like the sales rep because when we had some trouble with the tub, he didn’t answer my call. I did not appreciate that. At first, I knew that the one who installed the tub will be the one to come and speak to us if there is a problem with the tub. But then, American Standard subcontracted it to somebody here from our place. I do not like that American Standard claims this and that, and they will do this and that, and then they don’t do it. That is what itches me.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    We are sorry to hear about your experience, Gloria. This is absolutely not an acceptable practice for American Standard and we assure you that someone will be contacting her to follow up on this incident.

    Verified purchase
    Installation & SetupFeatures

    Reviewed Jan. 19, 2018

    We were American Standard dealers for years so we knew it was a good company and it was dependable. I had a really good salesperson who caught me at a very vulnerable time but he didn't act pushy. My son then did the installation and he did great. We got the walk-in tub with the fast pump on it and it empties real quick. Having it is very convenient and I highly recommend it. The only thing is when you first get in, you can't turn the little air jets on because they blow cold air.

    Thanks for your vote! Report
    Verified purchase
    Installation & SetupFeatures

    Reviewed Jan. 18, 2018

    A representative from American Standard Walk-In Tubs came to my house one day. I like the lifetime guarantee and that everything was stainless steel in the plumbing. My husband was alive at that time, and he had Parkinson’s and was not able to get in the shower that I had. It was so wonderful to have the tub for him. I had home care for him and even the girl who came to give him his bath was thrilled to have it and it was so nice for him to be able to step in so easily and sit there. I love the tub and I know that my husband did as well. I sit myself down in the tub part with the air going. The upper spring, it splatters too much, but I do so much better when I just use the air and sit down in the water. I have a shoulder that the water massages so well and keeps it from being so arthritic. And I have leukemia and so I sometimes do 40 minutes in the tub until I’m almost shriveling.

    The tub was installed twice. The first time, two dirty scabby guys came. When it was finished, my children who came to see it would not accept it. It wasn’t even level, and the installers made a lot of shortcuts in the installation. It was terrible and they stained my carpet and several things. We complained and it was reinstalled and then it’s working well. Last week when I was bathing, the finishes in the handle were coming off. I’ll contact my repair person and I’m sure they’ll come take care of that.

    Thanks for your vote! Report
    Verified purchase

    Reviewed Jan. 16, 2018

    My American Standard tub is working fine, but I'm not crazy about when I try to take a bath, because I can't stretch out. I wish that I could stretch out more using the tub water, but I just take showers now. The sales rep was excellent and the installers did a good job. They were very efficient overall.

    Thanks for your vote! Report
    Verified purchase
    Features

    Reviewed Jan. 12, 2018

    24x48 tub, 16 water jets, patented door system, 28 air spa massage jets, in line Whirlpool heater, quick drain, revitaljet hyrdotherapy system, neck pillow, premium faucet w/ handle-held shower wand, electronic controls chromatherapy, tub extender, aromatherapy. Could not get hot water and could not get more

    water than to cover my feet.

    Thanks for your vote! Report
    Verified purchase
    Installation & SetupSales & Marketing

    Reviewed Jan. 12, 2018

    The sales reps at American Standard were okay. The installation team did the best they could, but we have some scratches. They're not big ones though and it was hard for them to get the tub in there just right. We like the tub, but we need more of the non-slick stuff on the bottom where we sit and for our feet, too. Also, we've got the tube that comes up from the shower wrapped in Stik'n Seal because water goes down in that and we had spots on the basement ceiling. We would recommend American Standard to a friend but we would tell them about these things.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    Hi there, could you please send us a message with your full name and address, so we can send you some additional non-slid adhesives and help you out? Thank you!

    Verified purchase
    FeaturesWarranty

    Reviewed Jan. 10, 2018

    I liked the lifetime warranty and the safety features of American Standard Walk-In Tubs. They also had a very warm, informative and personable guy rep. The installers were super and they told me everything that they were doing and kept me informed. They worked very quickly, quietly and efficiently. With the tub, I’m getting around a little bit better. I asked their rep about bathing in the tub and he said it was fine but not to use the bubble bath. And I didn’t and I just used the body wash. It bubbled and it looked like I was sitting in a pot of grits. But now I’ve figured out to soak then bathe as the water drains out. Overall, others should check out American Standard.

    Thanks for your vote! Report
    Verified purchase
    Installation & Setup

    Reviewed Jan. 9, 2018

    I’m a shower man but my wife really wanted a walk-in tub. The American Standard rep had an equipment with him and he showed us everything about the product like how the doors worked and how it sealed up when you put water in it. He explained the whole ”take the old tub out, put the new one in” and how long it’d take. I liked his presentation and we had no problem with the installation. Everything has been fine.

    Thanks for your vote! Report
    Verified purchase
    Maintenance

    Reviewed Jan. 8, 2018

    We weren’t pleased with the two guys who put in our American Standard tub. They were sloppy. They put out caulking around and it was not glued in good. It wasn’t secure against one side of the front of the wall. They didn’t clean the one spot down the basement either. We weren't satisfied and we had to have somebody to come and redo it. He did a good job and he took all caulking all the way around it. The bathtub is fine though and we use it all the time. I was disabled and I liked the easy access to get in and out.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    Hi Sandra, We're sorry to hear that your experience wasn't the best that it could have been. Please send us a phone number so that our installation manager can reach out to address your concerns. Once we receive your message, we'll be sure to reach out to you as soon as possible.

    Verified purchase
    Installation & Setup

    Reviewed Jan. 8, 2018

    We're getting older and our health situation is a little iffy. American Standard Walk-In Tubs' guarantee was good forever and they would come fix if something goes wrong. Their installers were really awesome. Installation was done in just one day. Our house was very old and they ran into some problem but still got it all done. They even put wood where the wood was not so good on the floor. They're very efficient and they clean up everything. They explained how everything works, so when they left we're all comfortable with it. Also, the tub is sealed and I don't have to worry that my husband is going to fall.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceInstallation & SetupPrice

    Reviewed Jan. 7, 2018

    My wife is handicapped and it looked like American Standard would work for us. I use the tub more than my wife and it is okay but the tub was too expensive. If I headed to do it over, I would just have one very similar to that from Lowe's or Home Depot. My brother did that and it only cost him about $2,500 to buy the tub and get it installed, but it cost me about $15,000.

    The salesman was knowledgeable and he helped me out with the details of the product. The installation team put the tub in okay but I had a problem when they did the caulking around the tub. The installation started out with three guys. The third guy was really good but he was only here for one day. The other two guys were here for two days and the guy who did the caulking didn't know what he was doing and made a real mess. I have a professional carpenter that has done other stuff for us and I paid him to come and clean up the mess. I let American Standard know the issue I had and I got a phone call asking me about what went on. I told them exactly and they were going to take care of it but I never heard anymore about it.

    Thanks for your vote! Report
    Verified purchase
    Steven increased rating by 1 star.
    Sales & MarketingFeaturesFill Or Drain TimeEase of Use
    After a positive interaction with American Standard Walk-in Baths, Steven increased their star rating.

    Reviewed Jan. 7, 2018

    We love our tub. The problem is that in the wintertime the tub takes two cycles of hot water from the heater to fill the tub. The salesman, John **, my wife and I checked the capacity of the heater (40 gallons) before sale and it was deemed sufficient. I am a 78 year old senior on fixed income with diabetic neuropathy who has spent sixteen thousand plus on an appliance that is difficult to use. Rest assured that I will tell my friends and not recommend your product because a salesperson needed a commission or to meet his quota. In effect you have sacrificed a few sales so that one salesman could meet his quota.

    Thanks for your vote! Report
    Verified purchase
    Installation & Setup

    Reviewed Jan. 7, 2018

    The installation was very good and I was very impressed with the installer. I'm 76 years old and the American Standard walk-in tub helps me. It's a lot better than trying to get in and out of the tub. And my legs are better than they were before. It's a great tub and I'm very satisfied with my experience.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Jan. 6, 2018

    I decided to get a walk-in tub when I got older and since I have some problems with my knees, I would need to soak my knees in. I had been looking at American Standard for a couple of years. I had gone to a company over in San Rafael to look but backed off. Then, we made an appointment with the in-home sales rep from American Standard and a nice gentleman came to make a presentation for me and my wife. We stay in a Victorian and we had a concern if the tub would fit in when getting it up the stairs or when it enters the house. The guy took the measurements and talked about the way I wanted it to go. We then decided that it could be done.

    I had someone come in and prepare the room for them to do the demolition. The installation team came and handled their business for two days. Everything went fine after. However, since I’m a big guy who is 6’5 and weighs about 350, I have an issue where the water doesn’t come as high as I thought I would. Getting in and out of the tub is fine, but if my wife gets in it, it comes up much higher on her than it does to me. I would have preferred to have gotten a tub that was higher where the water would come rather than around my waist. American Stand should also take into consideration the size of the individual getting in. Also, they were supposed to bring a toilet as part of the sales. I made several calls to the home office to find out why the toilet wasn’t delivered, and they eventually brought it.

    Thanks for your vote! Report
    Verified purchase
    Installation & Setup

    Reviewed Jan. 5, 2018

    The American Standard sales rep was real nice and I like the way he explained the product. The installation team was fine, too.

    Thanks for your vote! Report
    Verified purchase
    Installation & SetupMaintenance

    Reviewed Jan. 5, 2018

    I checked out three companies and American Standard had a better designed tub and came out the best. The sales rep was really nice. He was also very polite and kind to my mother. He talked to her and I felt very comfortable about getting the tub. The installation team was also very professional. The guy took his time and installed the tub. He broke up the old tub and made sure that we were not being inconvenienced. They closed the door so we wouldn't hear all the cracking and breaking. American Standard is a great tub and my mom loves it. She uses it three to four times a week. The only thing she complains about is that the smaller holes in the tub blow cold air. They tried to fix it several times but it didn't work out. I'm going to have them keep trying and see if they can fix it.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceInstallation & SetupFeatures

    Reviewed Jan. 4, 2018

    I’ve had a knee replacement, and my only shower was upstairs. So, I had American Standard put in a shower for me, but I can’t use it because the back shelf that they added to extend it to the wall is not leveled. So, when I turn on the shower, all the water goes down and comes around the tub and goes on the floor. So, I haven’t been able to use the shower at all.

    The first time I called them and told them about the problem, they said that they’d take care of it. Two and a half weeks went by and I realized that they hadn’t called, so I called them back, and all they said to me was that they’re not going to do anything about it. It was really crude of them to say that they’re not going to help me at all when they first said that they will send somebody. They didn’t pay attention to the levelling when they installed it. The first guy that put the tile in said that it was not leveled, and he didn’t know what to do about it because he didn’t put it in. So, he went ahead and tiled.

    I’ve had two or three different companies come in and tell me that there’s something wrong with it, and that the shelf is not levelled. So, the water hits it and runs down the corner and then down the back of the tub and on the floor. Now, I can’t take a shower and wash my hair because I can’t go upstairs. So, I’d have to go to a beauty shop and get my hair done.

    When I was looking around for a shower, I found one at American Standard. I then called the number, and the salesman came and I decided on this shower rather than going to Home Depot. The salesman was nice and obliging, and he helped me a great deal. American Standard even called me every week during the first two weeks to see how I liked the product, and I kept telling them that I couldn’t use the shower yet, so I couldn’t tell them. Then when I found out what the problem was and I called the salesman about the it, he didn’t want to talk to me. I had more than three people come in to work on it, and the first three said that the back ledge has to come out. So, I had to put the walling twice. But I told them that there was no reason for that, and that they just had to take the ledge out and put one that fits in, and is leveled.

    I also had much lower bids from other companies, but I decided to take this one because it sounded right and clear. But I found out later that I paid several thousand dollars more than the thing sells to other people for. So, they play about that, too. I’m really disgusted with American Standard Walk-in Baths, and would never recommend their products.

    Thanks for your vote! Report
    Verified purchase
    Installation & SetupSales & MarketingPrice

    Reviewed Jan. 3, 2018

    American Standard has a good, solid reputation so we bought a walk-in tub from them. Their sales rep was excellent. She was so professional and knowledgeable. She didn’t push us. She wasn’t smart alecky. She was too good. Fact is, I don’t know if we ever bought anything over TV like that before and we’re 72 years old. It’s not customary for us to buy anything we saw on TV. The installation guys were courteous and professional as well. There was no drawback at all. We didn’t feel any problem with having them in our house. The only thing was the price was higher than I thought it would be.

    My wife and I both are beginning to have some mobility problems. In my particular case, if I’m maybe feeling kind of bad and I feel like I need a little recharge, I don’t have any problem with just going and getting in the tub. Whereas with the old tub, it was hard to get in and hard to get out. And it’s nice not have to use that one anymore. I would definitely tell my friends that they ought to look into this product before they look any further.

    Thanks for your vote! Report
    Verified purchase
    Installation & SetupPriceFeaturesWarranty

    Reviewed Jan. 3, 2018

    My parents are old, and they come here often and stay with me for a few months, so the tub is for their convenience. They can sit down and take a bath on it. I'm getting old now as well and it's good to have a walk-in tub so I can sit down and take a bath. In 2015, I had a walk-in tub installed by American Standard and spent $14,000. However, I had a very bad experience. I don't like the walk-in tub at all. It's damaged and though there's a lifetime warranty, nothing is good. The water is coming out from the top of the edges and I don't like how they fixed it. The slope is not right and on the edges, they put crack to join the wall and the tub. The level is not in the proper way so whenever I take a shower, the water goes over there and comes out from the tub.

    I've told American Standard to properly fix it since four people use it every day, taking a shower and sometimes using the bath too. It's been only two years and I'm not happy with it. And now, I can't replace the tub again since the tub is expensive to replace. The tub is good for older people and it is helpful if they properly install it. I love the tub and I'd tell my friends to make sure they get the right installment people who do the labor work properly.

    Thanks for your vote! Report
    Verified purchase
    Features

    Reviewed Jan. 2, 2018

    My wife had been looking at walk-in tubs for years. We’d had some people to come out here and the American Standard rep was super. The installers were efficient but they didn’t want to come back the next time to finish the job because it’s too far from where their headquarters are. But they were back out the next day. My wife uses the tub and she loves sitting in it and the warm water. Plus it looks great. I’ve already recommended them.

    Thanks for your vote! Report
    Verified purchase
    Installation & Setup

    Reviewed Jan. 2, 2018

    I’ve been thinking about getting a tub for a while, and I saw the ad of American Standard on TV. We called them and someone came to our home. The setup process worked fine for us. The installation was efficient, and the tub is what we thought it would be. It’s quite an expense, but we need it so we put it in and we’re happy. As you get older, it’s harder to get in and out of a regular tub. With this tub, you’re not as fearful of falling and that’s the big thing. Along with the tub, came a new toilet. We like the idea that it doesn't use as much water, but when you flush it, it's not as complete as it should be.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceInstallation & SetupFeatures

    Reviewed Jan. 1, 2018

    Our interactions with the sales representative who came to the house were fantastic and he was very friendly. We just called the 800 number and they arranged for a gentleman to come talk to us. The installation team was pretty good. They were tired as they did have an awfully long trip, but they got the job done. I had to call them back because I had a little problem and the guy came back to fixe it.He was also nice.My wife uses the tub all the time. She's a stage four cancer survivor and her joints seem to get sore and stiffen up. She uses it nearly daily and the massage works extremely well for her. I also like to do massage baths and Jacuzzi type of deal, but it’s just not big enough for me. Only half my family can use it. I also don’t need to be put in a mood with its aroma, and mood lights, so I’m already in a bad mood when I get in it. So, they need a model without all the frills. The bubbles and the jets are fantastic if I could just get in there to enjoy it.

    Thanks for your vote! Report
    Verified purchase
    Installation & SetupFeatures

    Reviewed Jan. 1, 2018

    My husband got in touch with American Standard and their representative was very convincing. Also, everything went fine with the installation team. In other tubs, we can lean back and relax more. But with the American Standard walk-in tub, we have to sit up in it, so we don’t use it that much.

    Thanks for your vote! Report
    Verified purchase
    Installation & SetupFeatures

    Reviewed Dec. 31, 2017

    We had a stroke so we looked into walk-in tubs. The American Standard’s sales representative was good at his job. My son was watching the installers and he thought they were quite good. It was an easy installation because they put it in our basement bathroom. However, the tub isn't deep enough. We've had a lot of hot tubs and we wanted our whole body almost down to our neck to be submerged and there was no way we could get it done. Even the seats were not comfortable, which is where we slide down. It’s more like an upright chair, which was not good. It would be better we could be on the end of the water on the shoulders since that would be the needed massage as we get older. What we get were massage from the middle of the back and the legs. But otherwise, the drain of the tub was very good. The tub does what people say, then it drains itself quite fast, so I don't freeze to death.

    My husband has therapy every about four times a week and none of the therapists will put him in there because he can't stand, but he's beginning to be able to maneuver a little bit with his arms. Overall, I would recommend American Standard Walk-in Baths, but they won't fit everybody. I'm glad my husband and I were short because then, we can’t go down far enough in the water. My grandson and sons-in-law are all about 6'2" and I'd love to see how they're going to fit in there.

    Thanks for your vote! Report
    Verified purchase
    Installation & SetupSales & MarketingWarranty

    Reviewed Dec. 31, 2017

    I had a knee replacement and the orthopedic surgeon that I had said that if I ever ran across some money that I put myself in one of those walk-in tubs. My insurance company paid part of the cost of the tub. We love the sales rep. He came out here and did an okay job. Now the installation, my husband and I disagreed totally on that. I thought the guy that put it in was a baboon. My husband thought he was great. But he's not a follow-upper. I had places on my wall and my hallway that were never fixed as a result of bringing the tub in. We live in an older house and older neighborhood, and some of those hallways and some of those doorways are not especially made for the tub. So, they ruined the paint on my hallway wall and there was nothing said about it.

    The tub is still not properly installed. It wasn't shored up properly. They replaced the gasket on the tub and what they did on the gasket wasn't correct. So, it's a big thing to get service on this tub, although we were told it had a lifetime warranty on it. I even talked to the man that owns the company and he sent people out here. But they're sitting in one place and I'm sitting someplace else.

    It's a good product and I've enjoyed many hours in it. I like the tub part but there are definitely some design flaws in it. I find it extremely difficult to clean, like where the door closes. The method of cleaning that we were told to do is not sufficient to me. I feel like there are some design issues that someone should have taken a little closer look at before they let it out on the street. It even got a hole in the part where the door slams. There was a hole in the bottom of that material. Now, that came from American Standard. It's poor material to me. That was not the people that I bought it from or the installation, that was the company, American Standard.

    Thanks for your vote! Report
    Verified purchase
    Installation & SetupFeatures

    Reviewed Dec. 30, 2017

    I like my American Standard walk-in tub. It looks good, has more jets and the water runs out close to three minutes which is fast. it costs a little bit too much money, but I'm not really paying for the amount. My mother is 80 something years old and I don’t want her to be walking into a regular tub. I would prefer her to go into a walk-in tub where I wouldn't be worrying about her slipping, falling, and hitting her head. Other than that, the sales rep that I talked to was pretty good and knowledgeable. Their installers were excellent as well. After the installation, I turned on the water and it was pouring at the valve. The installers were already almost 90 miles away but they came back to fix the problem and I've had no problem since. But if I did, American Standard has no representative in El Paso that could take care of the problem right now. I would be waiting for two or three days for a person to come out.

    Thanks for your vote! Report
    Verified purchase

    Reviewed Dec. 30, 2017

    American Standard is a brand that I've known that all my life. My mother always thought that was the best company so I grew up knowing that was a good brand. My son got me their walk-in tub because he thought it would be helpful to me, but I haven't had the best of luck with it. I got in to take a bath one time and I forgot to get my towel and washcloth. I couldn't reach them. I'll be 92 the 20th of this month and at this age, I don't remember a lot of things. It took a while to drain the tub. There's no fault in the tub though but it was not what I wanted. I wanted just the tub and a small one. This walk-in tub is big. Other than that, the installers were really nice and very helpful. I talked to them when they were installing the faucets and things and they were telling me about that.

    Thanks for your vote! Report
    Verified purchase
    Installation & Setup

    Reviewed Dec. 29, 2017

    I got an American Standard Walk-In Tub for my wife after she had a stroke. I knew what I was getting and the rep that talked to me was nice enough and he didn't push. The installation went in very nicely. My wife loved the tub and used it quite a bit. But about a year later, she had another stroke and now she is bed bathed. I used thetub a couple of times too and I enjoyed it. My nephew has one too.

    Thanks for your vote! Report
    Verified purchase

    Reviewed Dec. 29, 2017

    I would recommend American Standard to my friends. I was very pleased because their salesman came out more than one time to accommodate my decision-making process which took a while, three months. He was pleasant and when I asked him to come back, he did and told me things that I needed because my electric box needed adjusting to accommodate the tub. It was helpful. Now I can sit down and take a bath. But I wish the tub is a little longer because we're tall. I'm 5'6" and my husband is 6'1/2" so he doesn’t get to stretch his legs out. I wish the tub is a little higher because by the time we fill it with water, the water doesn’t come all the way up above our chest.

    Thanks for your vote! Report
    Verified purchase
    Installation & Setup

    Reviewed Dec. 28, 2017

    The American Standard sales rep we dealt with was very good on how he presented himself and just about everything. It was a positive experience. The installation team was very professional and they did a good job too. Since using the tub, I've been more relaxed. I’ve enjoyed it very much.

    Thanks for your vote! Report
    Verified purchase
    Installation & SetupMaintenanceWarranty

    Reviewed Dec. 28, 2017

    The salesman told us a couple of things about American Standard that sold us on them, like good lifetime warranty. He did a good job of explaining stuff to us, except that his notebook wasn’t updated and told us we were going to get some things that we didn’t. But they were just minor things. He was a really nice guy, so we trusted him. We had to have the installation team come back quite a few times though because the box they gave us didn't work. Power kept going out on it and the breaker wouldn't jump. They were from a different company and state so we had to wait for them to come which caused a problem. They put in a toilet for us also and didn’t put the right size ring in so the toilet kept flooding and leaking. They came back for it three different times. Also, the tub costs $10,000 dollars which is way too much money for a tub. I could buy a car with that money.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceInstallation & SetupPriceFeatures

    Reviewed Dec. 27, 2017

    American Standard Walk-In Tubs is the worst thing that has ever happened to me. I cannot believe I ever have anything that would turn upside down. It started out last September and they just finished last week. When their salesman came, he was very polite, kind, and very informative. He got pictures of my electric panel and he told me right there that it didn't have enough power available. They had to put a sub panel in. We went for the deal with the Jacuzzi tub then they came to put it in.

    When the installers came, they told me they can't put it in and my sub panel wouldn't work. It can't get electricity to my tub. So I asked why it wouldn't work when I get electricity everywhere else in the house and I did that for a new furnace, and so they did it. Then, we made an agreement that I would take my Jacuzzi. That let them for $5000 off but they didn't want to write a new contract. They wanted to charge me the whole boat, for the subpanel, the jacuzzi, the whole thing. They wouldn't refile about it. So, then I told them to put the soaker tub in and they came to put it in. But they got the wrong tub. It wouldn't fit, but put it in anyhow so it wouldn't work.

    Then, there was a big hole in my floor. Bugs and everything else came in the house and so called and cried and screamed until they finally sent a guy back and he put foam in the hole. But then, the tub wouldn't drain, so they sent a guy again and he came out and fixed it. They blamed it all on the salesman. But they can't do that. He was honest about everything he said. He took a picture of it and they told me what he had, and then they went on doing the deal and I ended up paying $8000 for a stupid walk-in soaker tub and I’m paying $100 a month and it's not what I wanted.

    I needed a walk-in tub. My wife and I are both handicapped, and I can't afford to fall out of here and break another hip. I fell out of the regular shower once, and then from there, it's one catastrophe after another. I was there taking a bath and I couldn't get off because the drain wouldn't drain so I tried to crawl over the side of this walk-in tub, and then I fell, backward out on the floor because I'm wet. My wife helped picked me up and she told me that I shouldn't crawl out. I asked her if she wants me to sit in there for five hours because I couldn't open the door. The tub was full.

    I was very unhappy with the way I was treated. They don't even understand me. In fact, when I called about the drain after the second time I fell out of the tub, trying to crawl out. They told me to take the little butterfly at the bottom of the tub, then followed up that I should take out the screw there. So I said it's not at the bottom of the tub and I would not be screwing anything around. I picked up a tub that was supposed to work and I want the tub to work. So I told them that I don't care what they do, but nobody is going to get paid if I don't get my tub to work. For the price I paid for the tub and the months I went without a service, I'm not touching anything.

    Also, they put that hot water and cold water faucet backward and the guy that came and fixed the drain laughed. He noticed the faucets are backward and changed them. Overall, I'm very dissatisfied. For a supposed to be a big company, I've had to fight from Day 1. I agreed to do a $14,000 installation, which is absolutely stupid.

    Thanks for your vote! Report
    Verified purchase
    Sales & MarketingFeatures

    Reviewed Dec. 27, 2017

    My wife is 72 years old and I figured that a walk-in tub would be something good for her to use. It would be easier for her to get in and out of it. We had a redwood tub with a shower, but she had to raise her legs to get over the bathtub. That wasn’t happening. I wish I would have just gotten the walk-in shower instead of the walk-in bathtub, because she’ll have better access to the shower in and out. She still has to raise her foot up a good bit just to get in and that’s the problem she’s having since she has a problem with her legs. With a rolling shower though, there is hardly any lift.

    Three years ago, she had circulation problems in her legs. I got the tub so that she can sit in the hot water with the jets to help comfort her legs. It was feasible at the time when I bought it, however it's not working now since she has got more circulation problems than that. Another reason why I got the tub is so my wife could sit in it and would adjust everything. But now, when she's getting up in age, it's getting hard to raise her leg high enough to get in it since she needs access and help to raise her leg to get in it. She won't use the tub unless I'm there.

    Other than that, the sales and the service were terrific. Everything was good. They did what they said they were going to do and explained everything well. They had an electrician come in and hook up a special outlet for the tub since it needs its own circuit. I would recommend the tub to others if they ask me about it, but first I would ask why are they getting it. I would tell them that American Standard Walk-in Baths is okay down the line, but they should look at this before they make a decision.

    Thanks for your vote! Report
    Verified purchase
    Installation & SetupMaintenance

    Reviewed Dec. 26, 2017

    I love the bathtub. It's for my dad and he loves it, too. We couldn’t be without it. We had a little issue with it and American Standard sent someone right away to fix it. The only issues I had were with the installers. It took six months to install and that was lengthier than I was told. The installation process was a nightmare but other than that, I’m happy and satisfied.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceInstallation & SetupPriceFeatures

    Reviewed Dec. 26, 2017

    I looked for walk-in tubs and Kohler and American Standard were the only two highly rated ones. I got estimates from both and felt like American Standard gave me more input and information than the representative from Kohler, so I went with American Standard. The rep spent quite a bit of time going over what they do and how they do it in which the competitor would just blanket over everything.

    Apparently, when they got ready to go, they found out that their permit hadn’t been processed properly. That threw them back so they had to do that. It wasn’t a big deal, but it cost them a couple of weeks, but once they got in, they were very professional about it. They had to remove the old tub and a lot of stuff and ended up having to build a facade around it so it would fit into the area that the old tub was in. They also had to do some tile work that had to be taken out to get the tub, and then they cut it and put it back in, which I’m sure they really didn’t plan on doing. It was all done under the roughly $16,000 that the tub and the installation cost.

    I got it for my wife because I was having to lift her physically out of our tub. She didn’t have the strength to do it on her own. She could have crawled out, but I didn’t want that. I also knew sooner or later that my back was going to go out and I needed to do something. Once the tub got in, I found out that we had to put her in an assisted living situation, so she really never used the tub. I used it once and I was disappointed, but it was because of my misunderstanding of what hydrotherapy meant.

    I was looking at my hot tub outside where I turn on the jets to touch my back at high. They work my muscles over and I was expecting the same thing with the tub. The jets came out, but it was not at the force that massaged the muscles, it was the heating. I was stupid to think that I was going to get jet propulsion. I called and asked them to put a higher horsepower motor, and I was told that they don't recommend doing that because it would possibly blow out all the other connections in there.

    So, I’m living with it and I wash my dogs in it because they can sit on the seat and I don’t have to bend over the tub when I wash them. The dogs don’t like bathing there any better than they do on the tub, but it’s easier on my back. So, I’ve got a very expensive dog-washing area. Other than that, everything American Standard did was exactly what I expected them to do. I love that the toilet they installed was part of it. It’s a very fast flush toilet which has saved a lot of water. I have recommended them to a friend of mine whose wife has MS.

    Thanks for your vote! Report
    Verified purchase
    Installation & SetupWarranty

    Reviewed Dec. 25, 2017

    We made contact with the American Standard rep the day he came and he was very cordial and informative. Plus the warranty was an attractive selling point. The installers were very nice. They kept the house very clean and were very efficient in their work. Now it feels safer taking a bath with the tub. I like the way it’s installed in the bathroom, and I also like the Quick Drain feature on it.

    Thanks for your vote! Report
    Verified purchase
    Installation & SetupFeatures

    Reviewed Dec. 25, 2017

    I have knee problems and with the American Standard tub, I can get into the tub, sit down and take a shower. Whereas before, I had to lift my leg over the edge of the tub, hold on to a shower and not be able to sit down. The team who installed it was late because we were having a bad weather, but that made no difference. They were very courteous and thoughtful in all the things they did. Overall, the tub has been very convenient and my husband enjoys it also. It was better than he thought it would be. For that, we would recommend it thoroughly.

    Thanks for your vote! Report
    Verified purchase

    Reviewed Dec. 24, 2017

    American Standard has been around forever. Their walk-in tub is very good but I have questions about the care of it which I need to talk about with their customer care. Other than that, everything is just like it's supposed to be. My husband and I are safer and we are very pleased. Others should try it too.

    Thanks for your vote! Report
    Verified purchase
    Installation & Setup

    Reviewed Dec. 24, 2017

    The rep who spoke with us about American Standard Walk-In Tubs was courteous and nice. My daughter ordered the tub for us and the installation team did a good job. They were courteous, watched what they were doing, were careful about the house and cleaned up after themselves. It took them a day and a half to put it all together and they worked efficiently. I like everything about the tub and I use it a lot.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceInstallation & SetupPriceFeatures

    Reviewed Dec. 23, 2017

    American Standard has great service and good people to work with. I got the tub a few months ago and the sales rep explained everything to me. The installation was real nice too, and when I had some problems, I called them and they walked me through what to do. It was a quick fix. I didn’t know the tub was going to be so expensive but my mother loves the tub because she can’t sit down in a regular tub. The walk-in tub is really convenient for her and it’s also easier for me to get her in there and give her a bath because I have to bathe her.

    Thanks for your vote! Report
    Verified purchase

    Reviewed Dec. 22, 2017

    I always go with American Standard for anything that comes into my house because they have the most reliable equipment and guarantees, so I knew I wanted them before I went into purchasing the tub. A gentleman came over here to do all the measurements and told us all the good and not-so-good things. He was very thorough and pointed to us everything he had. Also, one of the things that really got us more going with the tub was the lifetime guarantee on it. So, if anything goes wrong with the tub, anyone will get in time.

    The installers got into some modifications since the entrances to our bathrooms are limited in size, but I was amazed at how thorough and knowledgeable they were. We were able to bring the tub all the way to the bathroom. The unit itself is self-sufficient and it’s wonderful. It’s a lovely unit and an excellent piece of machine. The only problem is that we are sloppy that we cannot take too much advantage of it even though the tub is right there. But we enjoyed everything and we’re happy with our American Standard tub.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceInstallation & SetupPriceFeaturesWarranty

    Reviewed Dec. 22, 2017

    I liked the lifetime warranty of American Standard and I thought that was important. They're also an American company and they're not going to go out of business. And when I have a problem, they're going to come to my rescue. Walk-in tubs aren't simple and there are some water things going on. I didn't want to end up with a tub and no support. My sales guy was nice but he didn't have an understanding of the installation which was my only complaint. I told him that the tub was for a rental property and my renter was going to be out of town when this tub was going to be done and I needed to know what I was going to have to do as a homeowner to get the bathroom up and running again in terms of the tiles. The guy didn't have a clue as to what that was going to look like. All he said was everything would be fine and I'll have some tile repair above the tub.

    Also, if you just go online and you want to buy an American Standard walk-in tub, it's pretty inexpensive. But the purchase of this with its lifetime warranty and installation is really expensive. And it didn't make sense for me to have it delivered to this rental property, sit on the front porch then for me to call an installer that has never installed one. I was between a rock and a hard place. I couldn't find anywhere making it more economical. But the people that installed the tub were very skilled and they really knew what they were doing and they didn't damage anything. They were incredible. I felt comfortable with the company and I paid top dollars.

    All I had to do was put some little tiny trim pieces on the face of my walls. I was already selecting new tiles for the tiles around and was going to all the hassle trying to figure out how I was going to get the bathroom looking good again. I contacted the sales guy a couple of times after I signed the paperwork and asked if I needed to select tiles all the way to the ceiling. His response on the email was yes, Y-E-S. He could have been a lot more customer friendly after the sale. He was great during the sale, but after the sale, I didn't feel terribly supported by him. Also, one time I tested the tub and the one thing I was disappointed in was the power of the jets. I have a jet tub in my own bathroom and I was expecting the same feeling. I have not read the manual but the renter has and I asked him how he likes the tub. He's 80 some years old and he said it was just fine.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed Dec. 21, 2017

    I have many health issues and one of them is arthritis, so I can't step into a normal tub and I need a walk-in type. The American Standard tub is doing its purpose, so I don't fall and I can walk in, but I can't do some of the things that I should be able to do. Their ads show a picture of somebody resting his or her head back and feeling comfortable from soaking, but that doesn't work for me because there’s not enough room and I can't bend down enough to get there, and I’m a small person.

    The installers were great but when they did the calking, they didn't calk everything. I walked around and there was one area that water could get into, and you could tell just by looking at it. That was ridiculous, and so I called and when I made an appointment for them to come, they had to cancel the first one. It took two or three messages before I got them. The salesman pressured me into getting an American Standard and I wanted the tub, but for that kind of money, I'm sorry I got it. I would never say anything about American Standard to anyone, other than to un-buy it because from that standpoint, I would never do it.

    Thanks for your vote! Report
    Verified purchase
    Installation & SetupFeatures

    Reviewed Dec. 20, 2017

    We got in a couple of car accidents and my back was pretty sore. We thought that maybe the walk-in tub from American Standard would do us some good, so we checked that out. American Standard's salesman told me it would take two and a half days to do everything. So the installer came in, put the tub together, and then asked me to lie that he got out of the house at 7:30, which I did. But he didn't get out of here until 9:30.

    Unfortunately, the original installation was done incorrectly. The engineers should have everything leaning on two or three degrees so that water would be running back in towards the tub. It shouldn't be straight flat. But when the installer put it in, he had the back and the back front end of it below. So any water that splashed out from the jets would run down the side, round behind me, and flood the floor. I couldn't stop the water from splashing out if I’m using the jets. The installer came out and put a bluffer up there so any water running wouldn't run back behind and out on the floor.

    So far, I have been in this tub four times since we got it and wouldn't get into it until I got it fixed because I was making a mess in my bathroom all the time. The guy who fixed it did the best he could. While we couldn't match the same wood that was on the flooring, it was close enough. And I had the flooring in the bathroom tiled because they were going to put linoleum back and if water gets underneath that, it turns black under.

    The tub's worthless as far as getting into it and taking a bath. And overall, it certainly hurt our savings. We're retired and whatever savings we've got has helped us a lot. But there's been not much on American Standard Walk-In Tubs. It's just ridiculous for what we're getting out of it. If I had to do it over again, I wouldn’t. I wasn't happy. Also, since the installer's new on the job, he still has a lot to learn about putting the thing in.

    Thanks for your vote! Report
    Verified purchase
    Installation & SetupFeatures

    Reviewed Dec. 20, 2017

    A guy came to my house and explained to me that American Standard Walk-In Tubs are very good and I accepted it. It was a 50 gallon tub so I asked him if my water heater was enough to fill the tub up and he said that it was. So, I established the installation of the walk-in tub which went very nice and perfect. And they cleaned up after. The tub's quality is good but I spent more than $10,000 but wasn't able to use it because the water's not enough for me. The water heater turned out to be 45 gallons only.

    I have a friend who's getting old was going to install the walk-in tub. Although I recommend this product to him, I said no because it was a very bad experience for me. Until now, I'm still trying to find some person to install the 75 gallon water heater. But my space might not be enough so I'm so upset. It's ridiculous and I always complain to their consumer department. If American Standard treats their customer like this, their company's reputation would be ruined.

    Thanks for your vote! Report
    Verified purchase
    Installation & SetupFill Or Drain Time

    Reviewed Dec. 20, 2017

    My wife is diabetic and she got arthritis in the back and the disc are too close together, and the tub is good for her. I've seen American Standard for years when I go to restaurants, but I saw their walk-in tub on television. When I went online, I checked the best portion that I can afford. Then, a few weeks later, when I saw it online again, I filled up a form. A gentleman came by and called it on me and showed me the product He had done all amazing work, and he couldn't have been better. They have to take a door and two vents out. It is moved in one piece from the kitchen dining room where he cut it out for the panel and he installed the gutter and put the paneling back where he can burrow each other. In doing so, he saved me $600. He was very knowledgeable and he didn't waste any time. The installation was done by a crew of three and each knew what they have to do and they've done it without any supervision.

    My only complaint was that it takes about 32 minutes to take my bath and it takes me 10 to 12 minutes to fill up the water and it's 20 minutes to go through the bowl. But, it's good. I'm very pleased with it and the company has been around a long time so if I have any problem, they won't be going out. Nevertheless, I've also noticed since I installed my tub that a lot of people are trying to sell them on the internet. But looking long range, I think it'd be really worthy.

    Thanks for your vote! Report
    Verified purchase

    Reviewed Dec. 19, 2017

    I have called the company and they have agreed to send me another valve which will permit me to use the shower in a walk in bathtub. The installer, a responsible builder says the part that will be sent will not work any better than the first one, which he says is a funky design. I am 88 yo and hurting. I expected more help from American Standard.

    Thanks for your vote! Report
    Verified purchase
    Customer ServicePrice

    Reviewed Dec. 19, 2017

    American Standard's salesman was excellent and very nice. I liked what I heard and thought, "I’m just going to go with this." I kept telling him I wanted a more reasonable price as it was too expensive for me. He came down on the price considerably, to the point that I felt I could afford it. The installers were okay and did their job. I've had it for a year and I was using it twice a week, but I’ve cut down to once a week since my water and sewerage have gone up. I like to use it after dinner and I sleep better at night after I’ve been in the jacuzzi. Plus, it helps with my back problem. However, I'm only getting the green light and the rest of the colored lights aren't working. Plus, sometimes I have to flush the free toilet they gave me twice to make it go down. When I need to call someone and complain, I have the name of the person on a card and a phone number. He’s very good about coming and working on what my complaint is. I’m happy with the tub and I’d recommend it to friends.

    Thanks for your vote! Report
    Verified purchase
    Installation & SetupFeatures

    Reviewed Dec. 18, 2017

    I heard that American Standard was guaranteed and supposed to be the best. I had an accident and couldn’t get into my other tub after that's why I had to get American Standard walk-in tub and with it, I was able to get in and out easily. It's working out really well but we had a few issues about how the walk-in tub was going to be installed. They had ordered a different kind of tub which wouldn’t have been working here because the salesman said it wouldn’t work. But the gentleman that came out solved that problem and they made it exactly what I wanted. It took another week because they had to order the tub again.

    I’m a heavy guy and I always had some issues when I step into noises. So they came out and put some braces in to make sure everything was solid. I also had an eye surgery so I’m careful I don’t get the water in my eyes. I have to tilt my head back and pull the shower head out so I can do my back and the back of my hair. But I have to use two hands to push the shower head cord back in. But the installation only took a day and the two guys that came were wonderful and did a great job.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceInstallation & SetupSales & MarketingFeatures

    Reviewed Dec. 17, 2017

    We were at a vulnerable point when I talked to American Standard's salesman. He had a good sales pitch and made it sound like what they had to offer was the best there is so we purchased their tub. When the installer got here, he unloaded the bathtub so that I could see and try it on because they said I could. But it was sitting on my front porch and his truck was in the driveway with a bunch of other stuff all around it so that I couldn’t get out of my garage. Then he went in, removed the old tub, took the old door off and enlarged the opening. We were told ahead of time that the door to our bathroom was not wide enough for the bathtub to fit through and we knew that it was going to have to be enlarged.

    Then he proceeded to break up the old bathtub with a sledgehammer or something that went flying and broke our commode. So, he had to leave, go to store, and buy a new commode. Then he came back and put it in. This new commode is different and lower to the ground and we don’t like it as much as we liked the one that got broken. We found that old one more comfortable, too. After putting in the new commode, the installer didn’t secure it because he was going to move it when he brought the new bathtub in. He didn't take the door out either because he ordered the door and the door frame, and the one they sent was the wrong one. And if we took out the door before he had the new door, we’d have no privacy in our bathroom until he could get the new door in a week later. So we had a bathroom that had a door but no tub and a non-secured commode. When we sat on the commode, it would move because it wasn’t secured to the floor.

    Then finally, the installer widened the door and came with the tub. He initially put the tub in my garage and I couldn’t get around my car because the tub took up a lot of space. I moved the car to where I couldn’t get in the cabinets and couldn’t go past it to go out to the mailbox and it was an inconvenience. Then, when he brought the tub in, my hallway door frame got all chewed up. He came back another day and puttied that in but didn’t paint or re-stain it. Now, my door frames are natural. They’re stained but not painted. I had someone stain it but you can still see the gouaches in the door frame.

    The installer was a nice guy and he put in long hours. He was here until 11 o’clock every night that he was here. Still, our installation experience was a total nightmare. They also told us it would take a day or two to install but it took him several weeks to finish it. Then, he was supposed to come back and show me how to use the tub and that took a month.

    A while back, I was in the bathtub and I couldn't get the shower thing to come out. I wanted to rinse off. So, my husband came in and he had a really difficult time but he turned it on. Then when I went to take another bath, the shower was still on and I couldn’t turn it off. I wound up soaking the bathroom including the toilet paper. The shower was on, there’s no shower curtain, and I couldn’t turn it off where the water would come through the spigot. One of the big things they said when they sold it to us was that their product was meant for people with physical limitations like arthritis which we both have. All that is good and well but this little old lady can't do it.

    Finally, my husband went in there and he could barely do it. It was more than an effort for him. We called American Standard and they recommended we WD-40 it, which he had done twice but didn’t help any. My husband thinks the shower part needs to be replaced with a different style and that they should put a butterfly valve instead of what they got. So they need to revamp that shower release thing.

    The bathtub is wonderful to use if you have the strength and the time to use it. I would like to use our bathtub a lot more but the time constraints limit how often I use it because I have to get in and fill it up which takes about 15 to 20 minutes. Then once I'm in there, I want to spend time using the jacuzzi which will take at least another 15 or 20 minutes. Plus, I can’t get out until it’s drained so if I don’t have an hour to bathe, then I go jump in the shower in the other room. Since June, we used it a half a dozen times because of the time constraints. So we paid $14,000 for a tub that we can’t use. That was a lot of money and if we had an experience with it prior to purchasing it, we probably would not have purchased it.

    Another issue I never considered when we got it installed is when the kids come, they always use that bathtub and that shower so we have to share the master bathroom shower with them. And if we resell this house to people with families, under the circumstances that we now have seen about bathing in that thing, it’s not going to be for people that have kids. It's the only bathtub in the house and you can’t put the kids there because they would drown.

    Thanks for your vote! Report
    Verified purchase
    Installation & SetupPriceFeaturesMaintenance

    Reviewed Dec. 16, 2017

    I had a good experience with American Standard Walk-In Tubs and I’m satisfied. I’ve known them for about 30 years and I decided to get one after all these years. I had my mind made up even before I even got the tub. I looked at American Standard Walk-In Tubs online and looked at those walk-in tubs and found out how they were built, and they’re acrylic. Some of them got a metal frame. The information I got told me the best one to get because of how they are structured. The people working there that I spoke to didn’t have more knowledge about it than I did. The installation team was excellent but they kept my brass fittings. I figured if they were going to take it, they should have asked me and that they wanted them. I don’t have any use for them but still they took them without my permission. And they left a big hole in the wall and I had to patch it up myself.

    I didn’t say anything about it and I figured they knew their job. That’s the way they were supposed to do it but I realized it wasn’t. I fixed it myself and it was nothing major. I’m satisfied but I’m hard to satisfy anyway because I'm a perfectionist. I got the tub because of therapeutic purposes, massage, and hot water. I like to take baths with soap. I'm not a shower person that’s why I got it. And it’s easy to step in because I’m 76 years old. However, it costs way too much and that’s one complaint I got. That’s about a $7,000 tub but you can buy them for $2,500. The door that they had to put it in, I cut that out myself and they reimbursed me. They were going to do it and I told them it’s not $100. I said I could cut it out myself. I'm a carpenter, not by trade but by hobby and I cut that out and it saved me $900. Then I put it back in. I put a bifold door in. Instead of being a 24-inch door, I got a 48-inch door now for the bathroom.

    I wanted to do it myself because I knew if I do it myself, it will be surgically done and it’s going to be neat. I was going to put the whole tub in but I said no. I'm glad I didn’t because that tub is hard getting in the house and they had difficulty. They had to back up three times. And that thing is heavy for two people. I was so frustrated with the procedure of cutting the door about two or three more inches wider. But they said, “No, don’t do that. We can handle that. We can get it in.” They kept trying and got it in there. But I had to take some of the tile trim molding down because that was less than 34 inches. It protruded about two inches on both sides. I took that down, put it back up surgically, and put up the same one. I did it myself. I didn’t want anybody to do that and didn’t want them tearing my wall up. I did it right so I'm satisfied.

    My wife loves the tub and likes to sit down on the shower part. I like it, too but I don’t love it. I don’t use this thing. I only use it twice a week and I shower the rest of the week. It will take a lot of water, plus it’s loud as hell. You can hear the bubbles all through the house. It’s cool. But other than that, I'm satisfied. The price is astronomical. I spent $12,000 but they started off with $21,000. They discounted this and discounted that. They had one and they said, “We have one that’s been cancelled. We’ll let you have it for $12,000.” I knew they had that one all along and it was just like the one I wanted, too. I've been dying to get one for the last 20 years because you get a massage and a bubble bath. It makes you feel good. It’s not for the bathing purpose but for the therapeutic purpose, like the whirlpool, the hot water, and the massage. I’m happy with the experience but not with the finances.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Dec. 15, 2017

    I feel safer now that I have a walk-in tub and I’m very happy that I decided to do it with American Standard. The one I had was a Jacuzzi tub and it was very deep and very narrow and it was a disaster waiting to happen when trying to get in and out of it. The in-home sales rep from American Standard who was very knowledgeable and friendly went through everything when I asked for a quote. The installation team was very helpful. Everything went very smoothly and they did the installation in one day and I was very happy with the results. I had to call them once for a small problem I had, and the tech came right out and fixed it. I've already told several friends that I'm very pleased with my experience.

    Thanks for your vote! Report
    Verified purchase
    Installation & SetupFeatures

    Reviewed Dec. 15, 2017

    American Standard seems to have the best features and reputation than the two other companies we looked at. The sales rep showed us all about the product and we bought it. He seemed to know what he was talking about. Then the installers did their job, went a little beyond the standard service, and took care of some things for us. We’ve had a large olive painting above the tub which they took down and then because this tub was taller, they rehang it properly slightly higher than it had been. The installation took most of one day and was excellent. I use the shower while my wife primarily uses the tub and she is very happy with it.

    Thanks for your vote! Report
    Verified purchase

    Reviewed Dec. 14, 2017

    My sister-in-law had her walk-in tub installed by American Standard. I was thinking about getting one and then I saw hers. She gave me the seller's name and we took it from there. The way the salesman explained the functions and selling points is very good. The installers were also very good and clean. Though we take showers most of the time, the tub helps with our aches and pains. I’m satisfied with it.

    Thanks for your vote! Report
    Verified purchase
    Installation & SetupSales & MarketingFeatures

    Reviewed Dec. 14, 2017

    The American Standard sales rep was good. He explained everything. The installation team was very good as well and they did it in one day. I like the additional water jets that the tubs have and since using the tub, I have less joint pain.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceFeatures

    Reviewed Dec. 13, 2017

    We called American Standard to come out. We were looking for information and their salesman was so thorough in his presentation. He was very sincere and not pushy at all. He also answered all our questions and I had a very pleasant conversation with him. By the time he was done, we knew that American Standard was the top-of-the-line and it’s what we wanted. I'm very pleased with the tub and the jets on my feet helped with my neuropathy. It’s very relaxing and I have less aches and pains so it’s a good investment. I already recommended American Standard to a friend.

    Thanks for your vote! Report
    Verified purchase
    Customer ServicePriceFeaturesMaintenanceFill Or Drain TimeWarranty

    Reviewed Dec. 12, 2017

    American Standard has been around for a long time and I've bought a lot of bathroom fixtures and stuff so I know the American Standard name. But as far as the bathtub, which I think has a different name, I saw it online and made a phone call. The sales representative was very nice and I showed her my bathtub. Being handicapped somewhat, it's very dangerous for old people to step in and outside of a bathtub so I said I'll share with the lady that came by. Getting the suppliers and the people that worked in the tub though was a whole different story. Their communication needs improvement. They were not really steady and not really confident. In fact, to get this thing fixed, I had to write their place and had to do some negotiations with them to come out here and fix the thing. There have been problems with the bathtub.

    At first, the electricity went off on the side, the computer part that makes the tub function. So, the guy came out and said it was something and he supposedly fixed it. Then it happened again and it wasn't fixed. And so, they sent out someone else. When the guy came out, there was a motor not working right. He pulled out the tub at an angle which distressed the metal around the door and the caps so they popped off. And now, the trim around the door is cracked so that needs to be repaired and fixed. They sent me the caps but no one to put them on and I'm not taking a hammer to the tub to try to get the old ones off. They need someone to put them on. I haven't contacted the people that put it in yet. There's supposed to be a lifetime warranty on the material so that's my discomfort with it. Other than that, the tub is comfortable. It does drain well and doesn't take too long to fill it up. You have to sit in there until it fills up to get a bath.

    Those are my complaints about it and I understand they've shortened the time that it stays hotter. But I never waited for my hot water and didn't need that anyway. Nonetheless, I'd probably buy another one but they're very expensive. I use it a lot as a shower. I'm short and I use it as a tub only once a month so I don't use the Jacuzzi part very much at all. The shower is fine and it's easier for me to get in and out. I like the wand on it and the fact that I can sit down too while I'm showering is helpful.

    Thanks for your vote! Report
    Verified purchase
    Price

    Reviewed Dec. 12, 2017

    We had had American Standard products before. We started looking around for walk-in tubs and we decided we wanted to have something that everything was guaranteed from now on. The sales rep from American Standard came out, explained everything all the way down to the nitty-gritty of what was going to happen which pretty much happened exactly the way he said it. The installers got it on time and did exactly what they said they were going to do. We had one little crack on the very top run of the tub and they came back to fix it. The tub is pretty costly but we are getting what we are paying for. It's pretty good to bathe a four-year-old in it and the kids and the grandkids are enjoying it more than myself and my wife.

    Thanks for your vote! Report
    Verified purchase
    Features

    Reviewed Dec. 11, 2017

    American Standard Walk-In Tubs sent a crew up from Chicago. They were semi-skilled and did not care what they did on the job. They said they drove all night to get here. In addition, they brought up the wrong tub and I had to contest the issue with them. The flooring had to be replaced downstairs for $657. They had to replace the door opening or pull it out to get the tub in there and they damaged the jams and split 'em. They didn't pull a building permit, which was required. Plus, I found out later that they weren't licensed to work in Minnesota. The city inspector told me that they had no business doing the job.

    The workmanship was also shoddy and I had to get an electrician out here from a city-sponsored type of program. Consequently, the electrician took about 4 hours to rewire the box and get the installation up to code. The city inspector came out later and approved it. It was a disaster. If I had to do it all over again, I would not even consider it. I called the woman who was in-charged of the operation and she was cooperative and she paid the bills thereafter.

    The salesman, on the other hand, was very congenial, but he hadn't told me where the crew was coming from. I asked them if they had a Minnesota crew and he said yes. However, it was not a Minnesota crew and they just came in on a night run. There was an aggressive female in the threesome that came in here to work. She insisted I sign the releases while the workmanship was shoddy and terrible. Finally, I had to almost escort them off the premises. I couldn't take any more of that.

    The tub has the standard technology. They fit in a fast drain, and that's at least partially true. The spouts for air bubbles that are shot into the water are poorly spaced in a couple of instances because they get your feet in direct contact with this bubbling, supposedly soothing water and you have to somewhat elevate them. I'm just glad that it's all over with and they have to sort this behind me.

    Thanks for your vote! Report
    Verified purchase
    Sales & Marketing

    Reviewed Dec. 11, 2017

    The service personnel were nice but they failed miserably the first month or so. I blame the equipment because their personnel had to come back out here and keep working on it. They had to change the pump motor and drill some holes in it for the heat buildup because these things are designed for people to sit with their back up against there. It never had the same pressure since and it doesn’t seem to have the power that it had when I first got it. The company sold me a crappy product because I spent $15,000 on it and it takes long to get it to work and then it doesn’t work like when they sold it to me. It only lasted a few days before the thing broke down again.

    The salesman was misleading. He told me one thing and I wound up having electricians come out here and rewire and do a bunch of crap that I wasn’t informed about when I was sold the machine. American Standard kept the technicians really busy and they waited days in between and then when they came up here and did the work, the machine still didn’t function properly. I don’t blame the technicians. They just did their jobs and they were awesome. They came out, did not complain and redid whatever they had to do.

    I’m a disabled veteran and I bought the American Standard Walk-In Tub because I’ve had multiple injuries and surgeries. I spent money for the supposed number one in the nation and it turned out to be a piece of garbage. They only seemed to be interested in making a sale. Once he got my name on the dotted line, the salesman was gone.

    This company has been in the plumbing industry for as long as I can remember. If this is the way they’re going to do business, I’ll never recommend any of their products ever again. I would tell all my veteran friends not to buy from them because they’ll sell a piece of equipment and not stand behind their product. They were in such big hurry to sell it and get out of here. They didn’t even bother to follow-up on their sales. American Standard didn’t give me any discounts. They lied to me and now I got a piece of equipment that doesn’t work according to their standards and I’m paying for a product I’m dissatisfied with.

    Thanks for your vote! Report
    Verified purchase
    Installation & SetupSales & MarketingPrice

    Reviewed Dec. 10, 2017

    American Standard has been around for a long time and they always had a good reputation. I got a walk-in tub from them after moving to my own home from my daughter-in-law’s condo where she also had a walk-in tub from a different brand. American Standard’s reps have been fine and the boys who installed it did a neat job. I went with their tub because I am short and it was advertised having a low walk-in entrance way. I'm almost 90 years old and I use it for practical purposes. The tub takes some getting used to and the one thing they did not put on it is a very small handle on the right-hand side of the entryway. Though it is not something that can be added, it has to be done in the factory. It would only be a three-inch handle but it would make all the difference in the world. It would be something of a grab bar that would steady the person who's getting in and out of that walk-in tub.

    Also, I was dissatisfied because the incentive of their advertising was that it was a low entryway. I guess I did not perceive the idea of a low entryway the way I wanted it. It's difficult to get in and out of. I had to have steps put in and have a pole put in to give me stability to get in and out of the tub. It cost me around $400 more to make the thing useable. Plus, it's a very overpriced article.

    Thanks for your vote! Report
    Verified purchase
    Features

    Reviewed Dec. 9, 2017

    We built our house to be ADA, when we get older and getting wheelchairs. We had the American Standard walk-in tub put it in for later, when we're old and crippled. My plumber who is building the house put the tub in and it’s what I expected. It’s a bath tub that I can get in and any jets, any kind of whirlpool feels good. It’s got a handheld shower nozzle and I use one button, which is to turn the hot water on. There’re two buttons and one does the water. The other button mixes air in with the jets and it’s better than having hard jets on especially if I'm hurting. The water comes out softened and I can adjust how much air I want to inject. There’s also a couple other buttons that my wife messes with. She might as well take a bath because she’s in the shower forever.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceFeatures

    Reviewed Dec. 9, 2017

    I've always liked American Standard products since childhood. We had a American Standard stool back then, but I’m upset with them now. The guys who did the work were great, but I'm not satisfied with the caulking. It keeps coming off and I have a closet at the back of it, so I need to have them come back. They were supposed to call me back, but they never did. They said that they would do anything that needed maintenance for life. Right now, I’m constantly wiping it down while I’m in the tub so that I don’t have to worry about the moisture and water. But as far as the product coming from the factory and the workmanship, I like it really well. The jets are great and I’m not unhappy with the product. But it would be fair if they would take care of the caulking.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceInstallation & SetupFeatures

    Reviewed Dec. 8, 2017

    American Standard is an old-time name that I had confidence in. The installation team gave me a brief rundown of how the tub works but they didn't go into detail about the functions of the deodorizing attachments that go with it and what to do. So after they installed the tub, I had to call a number and figure out the best way to do things. But I was disappointed in the tub itself when I first got it. It had some problems with the rapid draining and it took me six weeks to get them straightened out, even though I had a lifetime guarantee. Plus even when American Standard decided to do something about it, there were always delays so I was dissatisfied with the service I got.

    There are also two suction pads on a headrest but now they don't hold. I started to put glue on it this morning but thought that I shouldn't. Instead, I pressured until I got the suction pads to hold but then I went to lunch and when I got back, it had fallen again. Also, I have a huge water heater tank but I can never get the adequate amount of hot water into the tub in order to use it to the full capacity that I need to use any of those air or water features. But despite that, I enjoy the tub and the fact that it's easy to access.

    Thanks for your vote! Report
    Loading more reviews...

    American Standard Walk-in Baths Company Information

    Social media:
    Company Name:
    American Standard Walk-in Baths
    Website:
    www.americanstandardbaths.com

    Media

    VIDEOS & IMAGES