American Standard Walk-in Baths Reviews

The commercial of American Standard walk-in tubs said how safely and easy it was to get in and out of their tub, and I needed something like that being than I'm handicapped. The in-home sales rep was professional and ran down all the details about the tub including how to work it and keep it clean. The American Standard walk-in tub made things easier for me to get in and out. I can get in and out of the tub on my own instead of waiting for somebody to put me in it.

My husband died falling into the bathtub and I was worried I was gonna fall since I almost fell in my old bathtub. The sales rep who sold me the American Standard walk-in tub was very good and then the installation took a couple of days. The team had to take out part of the wall into the bathroom and then that made it a little bit longer. They were very courteous people. Since having the tub, I feel more confident taking a bath. I got a little four-year old granddaughter who lives next door to me and she loves to take a pool bath with me. I love the tub.

I have a bad leg and we were doing some research and saw American Standard Walk-In Tubs on TV. We talked to them and they called in when they came. Their sales rep was good. Everything went good. When the installation team installed the tub we didn’t have a problem. We didn’t know that the caulking around the tub broke loose. So another group of installers came back and they caulked around it and crawled on the floor. A year later, the caulking broke loose again. My wife called and the girl didn’t really wanna send anyone. We didn’t like that because she said the caulk is not on the warranty. I said, “We give all this money for this tub, there’s supposed to be warranty.” So, the guys came out and re-caulked it.

American Standard's walk-in tub seemed like a good tub to have. I have a scolio and I couldn’t get in the tub. But on TV, it seemed like it was a thing for me. The sales representatives explained everything real well and told us what’s this and what’s that. They were real nice, they told us about the warranty and helped us a lot with the paperwork to get it. Then they brought the tub in and put everything up nicely like it should be and didn’t have any problem. Then they cleaned up by themselves before they left. They did a wonderful job. The tub does everything that was said on tv. It soothed my problems and it does wondrous. If you can afford it, go ahead and get one because it really helped me out a lot. If you're sick or something like that and you get in your tub, it really is a good thing.

The American Standard walk-in tub came with a toilet for handicapped people. It's taller and built in such a way that it helps some handicapped people like myself. But I purchased a handicapped toilet earlier and rather than throw that away, I asked the installers to put that old handicapped toilet over my other bathroom and they agreed, The installation was subcontracted to some Hispanic people out of Georgia and the three guys who came out were very friendly, helpful, and professional. They laid down a piece of plastic through the door all the way to the bathroom because they had to demolish a wall, and they had to take out a lot of stuff to put it in the walk-in tub. They worked like beavers, got the job done, and didn't make any mess.

I liked that American Standard Walk-In Tubs has a lifetime warranty. I told their rep what I had to have and I negotiated a better price than what he was offering, and I got additional commodes and things. The installation team was great however, they made a mistake. I bought a tub that opens out and they installed one that opened in, but the next day they came back and installed the right one. They were good and they completed the job in three days. I do like getting in the tub with all the jets hitting me and I just soap and stay there forever. The whole family enjoys it. Furthermore, they have a code that we have to call in to get a work order. The workman that does the work and the installation is 18 miles from me. I used to wait a week to get the work order through and I got upset. The workman said to just call him direct. So I call him direct now and I got a better service. Overall, I'm having a great time with my American Standard Walk-In Tub.

The sales rep from American Standard gave more details about the tub than I needed but it was a good interaction. The people who installed it were very courteous and they did a good job. But I had to get the commode when I bought the tub and after they installed it, I had to get a plumber to come and help me unstop it. That didn’t thrill me and it made a little expense. I didn't want the commode and they should not make us take it. But as far as the tub goes, I love it and I’m satisfied with it. I'm 83 and I need a tub.

The fact that American Standard offered a free extra toilet that’s a high standard toilet. I needed one of them anyway and they offered to install that for free. So, I decided to buy a walk-in bathtub from them. The installation went as expected and they completed it on the same day. So far, I don’t get a lot of use out of the tub and there were a few little things that I didn’t give a lot of thought at the time I bought it. Also, the rubber seat back keeps falling off of the thing and I have to keep putting that on. Then, I had a little problem with the drain. But other than that, I like the tub a lot and the whole experience has been positive.

The sales rep did her job very well and she was very nice and informative. Also, the installers cleaned up and it was all good. I chose American Standard for their warranty. At the time I got it, I was in bad shape, but I’m a lot better now. The tub has been good, and I still enjoy it. It might seem a little expensive, but overall it’s worth every penny. I don’t regret getting it.

An agent of American Standard Walk-In Tubs came out and talked with us, and he sounded good so we purchased a tub from them. But our experience with American Standard wasn't good and I’m very dissatisfied with them. When I called them about the installation of our tub, they said they would make certain that it would be done in two or three weeks.

I love American Standard Walk-in Tubs. My husband checked several walk-in tubs and he knew I was gonna need it, so American Standard was the one he liked the best. We live in a two-storey home and all of our bedrooms and bathrooms are upstairs. I have a half bath down here and I have a big closet behind it. So, when I got sick and could not go up the steps, my husband had them install a walk-in tub for me down here. Wayne, the sales representative who came out here, was very informative and he showed us the pictures and everything he had, and we liked what he said. So, we bought it. The installers were also wonderful. They had figured that the tub would fit. They had to cut the wall in the hallway in order to get the tub in the room, and they did that, and put the wall back. They did a really good job. Their customer service was great. I would recommend American Standard Walk-in Tubs.

My doctor recommended an American Standard Walk-In Tub and it's the best thing that ever happened to me in my life. I liked the sales rep because she really explained everything to us in detail. She went beyond her call of duty. Also, they got the tub in pretty quickly. Then the installation team was also great. We had to change the door and everything and it came out just perfectly.

The sales representative lied to me about all the good things that the tub was gonna be. When he showed me the tub, we talked about the wider opening, the heated seat, the coating on the tub and that all we had to do was rinse it out. But, none of that came through and I realized that immediately after the installation. When I called them to talk about it, they said that someone would call me back but no one ever did. And so I said to forget it since there was no way they were gonna come back here to it take out and put another in. I would have to deal with this for a little while and then go with someone else and get me another one.

I saw the American Standard walk-in tub on TV and after reading some good reviews on it, we decided that American Standard is who we want to do business with. We had a sales rep come over and he showed us all that the tub did with the power jets. The tub also has all kinds of features that I really like. It does an automatic drain system and so I won’t have to sit there in cold water while the thing drains. And because of my arthritis, I figured having the tub would be good so we had it installed in the house. The installers were very cordial and they did exactly what they said they were gonna do. They had to widen the doorway a little bit to get the tub in and then they fixed it just like how it was. It didn’t take them very long and it was an excellent installation experience. I like my American Standard tub, but my only problem with it is the seating position. One can’t sit low enough to really get the jets on the shoulders.

On 10-8-2016 got a est. on 10-21-2016 new tub put in and worked great. In feb 2018 found a crack in bottom- I called and about two weeks or so they called back, they sent out a contractor to look at it, he told me the new tub should be in about the first part March. No one has called and I cannot get anyone to call me back, now it is the end of May and still no call.

We bought the American Standard tub for my husband. However, about two months after we got it, he had a stroke. He’s been in hospitals and nursing homes ever since so he hasn’t got to use it much. I fell last summer and broke my shoulder and the only way I could get a bath was in the tub. However, we found out that it’s not draining properly. When I hit the drain button, it’ll go down to about an inch still left in there. I have to keep hitting it before it’ll all go out.

I like the American Standard walk-in tub very much. When the salesperson from American Standard came out, I decided to get one as it suited my needs. The salesperson had a very good sales pitch. However, he lied. He was like, “Oh, I'm here for the customer,” and gave us a phone number where we could get a hold of him. We tried to get a hold of him and he never would answer the phone. I don’t like people like that. They tell me one thing just to make a sale.

We're at an old age and we have health issues so we looked into walk-in tubs and called different companies. They came out and gave us the price then we chose American Standard because it was less expensive and the tub was pretty much the same thing. With the walk-in tub, bathing is a lot easier, just to be able to sit down. Plus I like the fact that it also has a shower. Their people have been great too. We had a few issues, like when the computer went out on one of them. They didn't know that it was bad when they put it in. But they came out and resolved those issues.

The salesman was nice and the installation team was very efficient and knowledgeable. I had a very nice experience with American Standard overall.

I was looking at walk-in tubs but after I saw American Standard and what it had, I didn't look at anybody else. The sales rep was also a very friendly and talkative person. He didn't leave here till after 10 o'clock because we were talking so much. I was also amazed at how the installation team did all of the work in one day. They had to assemble things to get the tub in my small bathroom, which is at the very back of my house. The door was 24-inches and there was no way the new tub was going in there. So they cut the wall out and then they took out the tub I had, put the new tub in the same place and repaired the wall.

I am very happy that we bought the American Standard walk-in tub. My wife and I are both 85 years old and we decided that we better get one before we can't use the shower anymore. Using the tub also helps my wife with her rheumatism. We opted for American Standard given that I didn't have to deal with anybody else. They provided the installers and did everything. I didn't have to pick up a thing. Prior to the purchase, the sales rep came and gave us a long presentation. He didn't expect us to buy it, and he was just going through the motions. And then when we said we were gonna buy it, his expression changed and he had a big smile on his face. It made me laugh.

My American Standard Soaker tub was installed by Bath Planet of Ft. Lauderdale. FL. It took they 11 months to install. I looked forward to my first bath and it was lovely. However, when it was time to exit I was in for a bad surprise. The tub would not drain. I had chosen not to have the quick drain option but the motor is still installed, just not connected to electricity. After panicking as to how I was going to exit the tub, I bent down and pulled the drain plug out. The tub drained before I could shower off.

We had a great rep from American Standard. He was very courteous and knew everything. The guys who installed the walk-in tub were wonderful and did a good job too. It took a day and a half. They had to take the door, put a little bigger door in and their work looks great.

We were looking for a walk-in tub and we did some research. American Standard Walk-In Tubs came back as American made and my experience with them was awesome. Also the rep was awesome. He was extremely thorough. He did his job and didn't pressure us. I said we wanted to take a few days to think about it because it was a big expense and he has no problem at all and neither was his boss. His boss called too and they were both really good. The installation was timed perfectly as well. The installation people were there when they were supposed to be there. And it just took one day for the installation to finish. Everything was perfect. We also like the quality of the walk-in tub and because I have arthritis, I feel much better with the tub. We've told others about American Standard Walk-In Tubs.

American Standard came here and briefed us. Their sales rep had a company pitch and it was very well done. He was excellent and not pushy. We’re in our 80s and we got a walk-in, side-down tub which is a little better as I don't like to step into anything. Then the fellow that came to put the tub in was outstanding and he met all the deadlines, so we were very happy. American Standard has a great product and we like the tub that they put in very much. I applauded them greatly and I’d recommend them.

My mother would not have had a bath between now and the last 17 months if not for the American Standard tub. She’s older and she has dementia. She doesn’t like taking baths and it’s like pulling teeth. The tub has made it much easier for us. We don’t have to get her on a chair in the shower and get in with her. She can be put in the tub and we would stand by with her and help hand her things. It’s great.

The guy that sold us the American Standard Walk-In Tub was fine. We showed where the tub was going when he was here but when they got here, they made it sound like they were gonna rebuild our house because they had to get from the main box in the garage to the third floor. And so all of a sudden the cost went up enormously. Then when they came to do that enormous job, my husband timed them and it didn’t take any time at all, and then they still wanted to charge us that money but there was a sentence in the contract which made it now on void so we did not pay it. It was really complicated for a few days. Another thing is, the men that showed up were in questionable work attire and they didn’t have a shirt on with the name. They could walk down off the street and we didn’t like that. They need to at least put a shirt with their name on it. I’m sure they can afford it. Also, there's no name on the vehicle.

My regular tub was about three or four feet deep and had old-fashioned paws on it. Given my age, my kids didn't want me to be at risk. Everything has been super with the in-home sales reps, and the techs who came for the installation were great. They were really nice people and everything looked fine. Sometimes, I don’t get to stay in the tub as long as I would like for the therapeutic part of it. But when I do, I feel better because the tub does well with my sore joints like the legs and the knees. I had my kids laughing at some of the therapeutic colors like the red which I don’t like because you think of some of the movies you’ve seen with blood, so I use the other color. All in all, I’ll recommend American Standard.

American Standard was good to deal with and they did great, exactly as advertised. They delivered the tub when they said they would. But the installation was part of a new construction so the plumbers who were doing the construction of our home actually did the install and they didn’t have a freaking clue what they were doing. That aside, the tub worked like everything that American Standard told me it was gonna work.

American Standard Walk-In Tubs is a good product and they have good service. When the in-home sales representative came out, our interaction was pleasant. Furthermore, the installer did an excellent job. He told me everything I needed to do and what I needed to have moved. While I had some problems with something that we paid for, they came out and did it quickly. We haven't had any problem since. So far, the walk-in tub has been a good thing to get. I can sit down in the tub and can get out of it. I like that.

We had been researching walk-in tubs on the internet and we got prices on several. We went out to look at a couple of people in Baton Rouge who had some on display. And then I saw an ad from American Standard and of course, American Standard has the name and it’s been in business for years and years so I said, “Well, let me call the American Standard folks" and had the guy come out. We talked about everything. He gave us a price and there was some special that’s going on at the time and the price was a few hundred dollars less than one that was local. And then I called Luter's Supply in Tylertown, Mississippi, because they advertise a lot that they have walk-in tubs in a huge showroom with the tubs.

American Standard being a well-known, solid brand made me comfortable about getting my walk-in tub from them. The sales rep that came here was also very, very nice and helpful. He had one salient bit of information wrong however. I don’t like white and so I had asked if they had off-white. He said they didn't. I somehow found out though that they do have it. I wish he had told me the actuality if he knew, and if not, that should be made known to the salespeople that off-white was available; because the rest of the bathroom and frankly, there isn’t a bit of white stuff in my house. A customer should not have to work quite so hard as I did to make sure where to get it. Other than that, the rep was very fine.

In 2015, my mother was 100 years old and lived alone. Sister and I advised walk-in bathtub for safety purposes. Finally decided upon American Standard based on longevity and reputation. Worst mistake we ever made! Salesman came out and sold her a top of the line $15,000 Liberation tub he said was guaranteed for the life of the tub, not the life of the owner. I called the salesman back to express doubt about that warranty. He told me same thing. Life of the tub. Mom, after all, was 100 years old. Long story short.

I'm 87 years old and it's kind of hard for me to get into a tub. I thought that the American Standard walk-in tub would be a pretty good thing because it had many good features in it so I bought one. My interaction with their reps was good and they were very helpful. Also, the two guys who came here told me what they were gonna do and they did that. They dismantled the tub that I had and installed the walk-in tub. And when it was all done, the job was about 98% good. The tub enclosure was sealed nice and neat. They missed a couple of spots with the silicon putty but it was not a big thing.

American Standard has been in business for a hundred and twenty years and I figured they’d be in business for another hundred and twenty. So, I bought a walk-in bathtub from them. Everybody was wonderful and the installers were very soft on my wallpaper. But they didn’t tell me that I needed to get a new water heater because the tub is so big and needed more water. They should have told me that. Other than that, my new tub has made things much easier and I love it.

I love my American Standard walk-In tub. It's been very good except that some of the little bubble jets on the very bottom aren't working. I had a guy come out a couple of times and he said he was gonna check with the tech people and see if they knew what was going on. I'd like for that to work because my feet are the main problem I'm using the tub for. I have neuropathy in my legs and my feet, and the tub helps them relax. I also had a lot of back surgery and the tub is wonderful for that. It really makes me feel better. Other than that, the tub cost a lot more money than I thought it was gonna be. I paid $14,000 for it but the guys that installed it did a good job. They had to take off the moldings around two doors and take the doors off. The tub looks really nice, too. Then, this one lady was calling to see if I got my tub fixed and I told her no and that my husband is furious about it.

I saw American Standard on the television and I called in and asked about it. Then they had a nice salesman who came out and talked to us. We worked back and forth for about a week before we bought the walk-in tub. It took the installers a couple of days to install the tub. We had a tile man come in and redo the whole bathroom. They did the walls and some kind of a marble. The slate is kind of a lighter green color. The tub is really beautiful and it had chandelier in it. Everybody who sees it likes it.

The American Standard tub is fine but the service I got was awful. I wasn't entirely pleased with the sales rep. I was in very dire circumstances when he came. My husband has been in hospice and he was very near the end and the rep just seemed to insist on talking to me. I was running between the rep and trying to take care of my husband. The rep was very unthoughtful and so I bought the tub to get rid of him.

The American Standard sales rep was good but not sufficient with regards the free commode. It was too large and didn't work right at all. So we got them to install a smaller one but the lid on it pops off and we're waiting to have a new lid. I screwed it down using two screws with a washer but it hasn't been satisfactory at all. It popped off and almost threw me off the side, which was terrible. I'm just living with it. We went to Home Depot and they didn't have it so we're gonna have to probably do it online. Nonetheless, the tub is excellent and the quality is great. I like the shower attachment and it works really good. We have a nurse who comes out and gives me a shower at the tub, but I can also sit down and ease the shower apparatus to spray all over my body.

I'm almost 88 years old and my balance is not so great. I tried to stand and manage the hand-held shower but I had a little trouble getting in and out of the shower because it was like getting into the bath tub and out. That was not good and I didn't feel safe. Good men came and took a few days to install the American Standard walk-in tub. They cleaned up and left everything nice, and I was satisfied with them. Now, I sit down in the tub, soap up, then rinse off. It's delightful and safer.

My mom has lost a lot of mobility so it's hard for me to get her in the tub. The American Standard walk-in tub is very expensive equipment but it's there. I had 2 estimates from American Standard's competition but what made me decide at that time was the quality of the tub and the jets. The in-home sales representative convinced me over another sales person because the other company wanted to really reduce the price for me to go with them. Just the fact that they wanted to reduce it so much in comparison made me think twice about the quality. Plus, the American Standard sales rep was very knowledgeable and he walked me through all the details and how it was built. And so I bought the tub for both my mom and my dad.

American Standard walk-in tubs are American made with a lifetime warranty. I told their sales representative what I wanted and that I didn't need to see the video since I've already done all of that. I had done my homework and I needed her to sell me the tub. The installation guys were great and they did a wonderful job. They got on it and were done in one day. They had to come back one time and that was it. Everything's been fine. I have severe knee pain and then I had total knee replacement about four months after I purchased the tub. now, I end up in it about three times a week for about 20 minutes at a time. I enjoy the walk-in tub and it provides me a relaxing experience.

We were doing remodeling in the other bathroom and we decided to put an American Standard Walk-In Tub in the other one, so I could use it or we could sit down and use it in there. Their rep was very nice. He looked at where the bathroom was supposed to go, but they had to put it in a different way than what we were thinking it was gonna go in. He told me what would have to be done, but we then ended up not doing that. We had to go to the other door and through the walls to get the bathtub in there.

I got information in the mail from American Standard and I liked the quality of their product. The sales rep was good at selling this tub and he did well. The installers put the tub in and they were pretty accurate. I was very satisfied with American Standard and I use the tub more often now.

The walk-in tub from American Standard seems to be engineered well. We were told that it was the best one on the market and that a lot of those others that are on sale are inferior. Also, they have a good name and the toilets we have are American Standard. Our interaction with their sales rep was excellent. He convinced us that the American Standard walk-in tub was what we needed. Plus, the installation team was fantastic and they took a day to complete the installation. I couldn't believe what they accomplished in the time that they did. They did it in a professional way and it looks like it has always been a part of the room.

While I've heard of American Standard for many years, I still went online and researched walk-in tubs when I wanted to buy one. The representative who came out to me was great and the installation for the tub went good. At that time, I bought the tub because I might need it for my mom, but I've enjoyed it very much. I'm happy with the product.

I bought an American Standard tub and I'm very happy with it. I read about it in a magazine and when their sales came out to me, they did an astounding job of helping me understand the protocols. Also, the installation team was fantastic and one would never have known they were here. Now, I enjoy the tub immensely because I'm a cancer patient. I also recommend it to my friend and if I have a company. American Standard is excellent and they're not misrepresenting anything that I'm aware of. In addition, the people who work for them with the customers are very polite and very nice.

I was looking for tubs online and American Standard came up first. They were also the first company to give me an appointment to come out. When their rep was here, he was very polite, knowledgeable, and informative. He made a great impression and he helped me immensely. He advised me on the best tub he thought I would benefit from and I got that. The installers were very good as well. The installation took two days but it was a very good experience. With my American Standard tub, I can soak which is what I enjoy doing and I wouldn't trade it. So far, I'm loving it and I would highly recommend it for the therapeutic benefits that I get from it. It really helps. I had a little incident a couple of months ago with the water seeping up, but it was serviced and it was all taken care of. American Standard provides excellent service and workmanship.

We were disappointed with the shower that we had in our condo and we wanted to make a change. We saw American Standard Walk-In Tubs being advertised on television and when we had their rep come out, he was very professional. He explained to us what would fit well in our area and we chose to go with that. Their installation team was wonderful, too. It was a father and a son team and they were really good. They did what they were supposed to do and everything went super. So far, my husband enjoys the tub more than I do. I would also recommend it. In fact, I've told many people that they should consider it.

I went online and did a search for walk-in tubs. I looked at the ratings of which ones had a better service and overall a better product, and it showed the American Standard walk-in tub. So, I asked them to send a representative out and give me a quote for putting the tub in. That went well and I didn’t bother getting any other quotes. They had the tub installed within three weeks and it cosmetically looked good. However, a couple of technical things didn’t get done the way it should have been done at first. And so, I've had them come back out twice to fix something on the tub and they’ve always been very attentive in taking care of my needs. Now, the tub is working perfectly and it's very convenient for my mother-in-law, who is 83 and living with us, to shower and take care of stuff on her own. I'm very happy with our American Standard tub.

We first had that step in thing first. We had their reps come out and demonstrate it for us. It was good but when we saw the ad on the American Standard, we called about that and we decided we liked it better. Their guy also came out and demonstrated it. We thought it was the best one for us, so we bought it. When it was installed, the guys who came in had it all done in one day. They put the tub in then we got a free high rise toilet to go with it. They did everything and they were really good. Everybody was very nice and we're very pleased with our tub. It has 44 jets that goes all over you and we love it. We have recommended it to some of our friends, too and they're thinking about getting one as well. It's very good for your feet and for people that has arthritis and achy bones.

I had some very serious surgery on my left leg and my left knee. I had a hard time getting in and out of a regular tub. So, I thought of looking into another kind of tub. I did and a walk-in tub was a little easier. I worked with three guys and they were very good. They set in the tub very nice. I’ve had American Standard now for over a year and I’m pretty much okay with it. However, there were times when I thought if I did the right thing and I’m still thinking about a way. There are some things about the tub that I wish I had my old one back. I got to be very, very careful about how I get in and I have to get used to it. Plus, the walk-in tub is high for me to get in. If you're gonna go into it, you would need somebody to help you getting in and out of it.

I had had an American Standard toilet upstairs and when I was looking at walk-in tubs, I recognized the name. The American Standard's tub keeps the water hot as it's running and I liked that idea. My interactions with the reps were very nice then the workers came and installed it all quickly. Moreover, they cleaned up and there was one space in a closet that they normally leave open and I said that I'd prefer to have it closed. So, they closed it up. I used to have a hot tub which broke and I didn’t use it much in the winter because it was out on a porch. With American Standard's tub, I can have my jets and air bubbles any time I want right in the bathroom, and I enjoy it. Plus, it came with a handicapped height toilet, which is very good.

I was searching for a good walk-in tub that would be able to fit for a plus size person. I had four in-home presentations and the salesman for the American Standard happened to be one of the four. After having the four interviews and them telling me what they could do for me, I chose the American Standard tub over the others mainly because it rings all the bells and all that I needed for the tub. The affordability was pretty comparable to the others. I’ve known about them because my furnace was American Standard as well. I ultimately told them it was the quality of the product that meets my needs then.

American Standard has excellent products. It’s a brand that has been around a lot longer. Plus, I got a good deal with them financially. Their sales representative was very courteous and very nice. During installation, the installers ran into problems as the representative who sold me the tub didn’t measure the installation properly. It turned out the guys had to widen the doorway and take out a wall to get the tub in. It took them an extra day to do the extra work. But the installers got the problems solved right away and it turned out fine. They were excellent people. The walk-in tub is okay but the installation and the warranty were the two things that I appreciate the most.

My mother bought an American Standard walk-in tub and they didn't think it out really well for her. They put the reach bars way out of the way. She's 97 and she really could use the grab bars. But when she's sitting down and reaches her arm straight out, she doesn't come near to the bar that they put in without trying to get up first and that's where the danger lies for her to fall. It needs to be at her elbow. Also, one bar is on the left side but my mom's right-handed and it isn't easy for her to get up that way. People have to be really careful where they put those grab bars. The only way they could have done it so she could use it would be if it was on the door.

I'm very well pleased with American Standard Walk-In Tubs. During the purchase, everything was really good and I have no complaints. The salesman was very knowledgeable and helpful. And the construction company that installed the tub did an excellent job. I got the tub mostly for my wife and she likes it because she has arthritis. She goes down there, sits in it and let the jets go on and that gives her some relief. We just have a shower before but now, we have a tub that we like real well.

I had a very good experience with American Standard's rep and he left me information where I could reach him. Also, the two guys who came for the installation were great. The tub is great, and I enjoy it. When my brother-in-law made a 1600-mile trip from Arizona going here for the eclipse, he was not only dirty but he was very tired from the trip. He took a bath in the tub and he said it was wonderful. It rejuvenated him. I even have friends who want their time in the tub for their birthday.

I have rheumatoid arthritis in my knees and we were convinced that a walk-in tub is what I needed. I can sit in that tub and the jets will blow on my knees and then massage my arms and feet. Instead of getting out in the winter and go to the fitness center to get in the whirlpool, I can do my exercises in my walk-in tub. We called American Standard and a guy from Texas came out and gave us a demonstration at our convenience. I was impressed by his honesty. He told me it was my decision and he was just gonna show me the benefit. And he wasn’t one of those guys who pushes to make us buy. We didn’t feel like we were made to buy. After he demonstrated it, we thought about it. Then they came out and measured everything.

American Standard had a better warranty than other companies, and the interactions we had with their sales reps were excellent. The installers also did a great job. There was a piece of wood left out that should’ve been butted against the tub and a couple of small things but they came right out and fixed it right away. We have the tub for six months now and my wife loves it. I'm very happy with it and I would highly recommend American Standard.

We've had a fine experience with American Standard. When we talked to their salesman about the different companies, about some other brochures we had and that we’d look around, he told us with the pros of the tub we got and the pros and cons of the other tubs that we did not get. The installation went well but one jet was not working so I called and they sent the installer back out to look at the jets. But when he was filling up the tub, he forgot to lock the door and flooded our bathroom and part of our new carpet.

We needed something that could help my wife out enough in the shower. She signed up for the walk-in tub of American Standard. She wanted this tub so I had to get it. The reps were all very good. The installers were excellent and they did a very nice job. But my wife said that they scratched up our vinyl front porch and the wood in our bathroom when they were taking out the other stuff. Also, we weren't told that there was a senior's discount for the tub. Nevertheless, the walk-in tub works fine and makes it easier for my wife to get in the shower because she doesn't have to step over the tub. I would recommend American Standard to friends. I would tell them that the walk-in tub is a great quality product and if that's what they need, they should look into it.

American Standard seemed to be the best company and their installers did great. They came back and took care of everything that needed to be taken care of. We’re enjoying the walk-in tub we got from them really well. I use it every time I take a bath. I have to have it. If other people really need it like my wife and I did, then the American Standard walk-n tub is a great idea. It was expensive but it’s well worth it when you take into consideration the chance of falling in the shower or falling somewhere else while taking a bath.

In one of the calls that I got from Medicare affiliates that told me what kind of things I was entitled to get, I got an American Standard walk-in tub. The installation was really good and the crew did everything they said they were going to do except one thing. They didn’t put the baseboards back down. Nobody ever came to fix it so my son finally fixed it. But as far as what they did and on the site, they were fine. They were professional and they explained everything to me. It was just that the follow through on the repairs to my bathroom didn’t happen although I called them about it. It may have been a local contractor type thing. Nevertheless, I've recommended them to others.

The tub I had was unsafe and I really needed to something. I started comparing products on the internet. KOHLER has a good product and they stand behind their products, so I called them first. But their price was thousands of dollars higher. I chose American Standard for the price as well as their reputation. There are other companies out there and they didn't have the name reputation, and I was really strong on that. Then, as soon as I signed the contract with American Standard, people came out of the woodwork telling me about their bad experiences with other companies. It was great concern that I'd made a wrong choice but I didn't meet anybody that had an experience with American Standard.

The man from American Standard came out to talk to me, and I took the tub like he gave it and decided that was what I wanted. The installation was amazing. The guys who did it knew exactly what they had to do. And they didn't have any hiccups or doubts at all on the installation. But I would not buy one again, and I would not recommend one for anybody.

We have an American Standard walk-in shower but we are not really satisfied because we were talked into buying it, and it is not exactly what we use. We wanted a simpler one, and we looked for a shower where we can easily walk in and sit down. But we don't use the extra features which are there. They're useless to us. We would have to buy a new water tank to use them and we'd need more water to use them properly. It is perfect for someone who can use it, but we don't use everything that it gives us. I wouldn't recommend it.

I like my American Standard walk-in tub. I learned about it online and I picked them over others since they offer a lifetime warranty. The tub installation went fine and I feel safer using it. I'd tell anyone interested with American Standard to check them out.

American Standard Walk-In Baths' rep was pretty clear and he was a very nice fellow. The installation team did a good job as well. My wife uses the tub more than I do and she likes it. I was well pleased with American Standard.

I had a wonderful experience with American Standard. The people who installed it were marvelous. It could not have been better. I had written in, online, saying I was interested. The next thing I knew, someone phoned me and wanted to know more about it like where it had to be installed. I told them to tell me how soon they could do it and then I would be ready. They thought it could be about mid-June but it was somewhat later. They probably had too many people filled in at the same time that I wanted it but it all got done beautifully and I have loved it.

I’m old enough so I need help. A lady that lives about 10 miles came in and we were both employed with Home Care in this county. She was so wonderful, so I got in touch with her when I got to the point that I needed help because I knew how good she was and I asked her to come and help me and she said she would. So, she came here and my daughter and her husband decided to move in with me because they didn’t think I was able to do it alone in my house and I did not want to leave my house. I wanted to stay here because I love it here and I’ve been here since 1948. She had American Standard Walk-In tub installed and she loved it.

We were not happy with the process once we signed the papers. The tub was of great quality but our salesman dropped off the face of the earth and there were issues with the different workman, for instance the electrician they contract with I swear was high when he showed up. Later on another project we had to redo all the wiring. Cost us about 1500 on top of what we paid. The products were not explained only the one tub they were pushing at the time. I have long legs and the tub installed was too short and we paid over 12K for a tub that could not get full use out of. There were many construction issues and I won't go into those. The local managers and home office contacts really tried to work out the difficulties. It was just an all around bad experience.

My American Standard walk-in tub works well and I love it. The sales rep I had did a good job and I liked him too. The installers were good as well but they were not top-notch. They did not make it clear to me that they won't do any painting. I was left to do the painting on the wallboard myself, which was okay, but they didn't tell me at the time.

Everything was okay with American Standard, except that they left a gap in the wall on the seat end of the thing. The people next door on both sides moved out and now, all of a sudden, we had a problem with rats. I had to seal it up to make sure the rats don't come in that way. The main reason we got the tub was for Carol because it was hard for her to climb in and out of the other one. Carol loves the tub, and it's what we expected.

The American Standard team did a terrific job and I’m very pleased with them. I knew that they were a long-time company and that they would be more dependable. There are dealers locally but I decided I would rather deal directly with the company. The salesperson was very nice and very informative as to what options I had and what would fit my budget. I called him one time or two for information and he called me right back. And the installation was amazing. They installed the tub in here at 10:00 that morning and by 5:00, they were through. It’s not hard to get into the tub. Then, I thought I was having some problem so I called and they came and checked it out for me. They made some special trip from South Louisiana up here to do it. I would highly recommend American Standard and I already have told one gentleman.

Our American Standard tub is a good one. The installers did well. It was not an easy installation, but they got it in and it works fine. I had it put in for my wife as there is no other way to give her a bath. She has emphysema, and I can’t take her in the shower because she can’t breathe in the steam. I called American Standard two times and tried to get a receipt, but they keep telling me the contract is the receipt. But everything has been fine other than that.

My husband wanted to get a hot tub from American Standard. Their sales rep was fine and he gave us good customer service most of the time while we were there. We got a leak in our tub, but we couldn't find it. We’ve had someone from our homeowner's insurance come and they said that they couldn’t find the evidence. But our water bill doubled. My husband got to use the tub twice before he passed away, but I've used it too.

American Standard's sales representatives and installation team did good jobs. But we had problems with a few things from the tub and I felt like their customer service was sort of lousy. They didn’t get back to me quickly enough. Still, we are very happy with the product. I’d recommend it.

The American Standard Walk-In Tubs sales rep came out here to the house and my husband was in the hospital at that time. I was trying to prepare the house so that he could get around comfortably when he gets home, as far as bathing and stuff. This gentleman was very kind, very informed and just went over everything and answered all our questions. We got it going and got it started. And I'm just enjoying it so much. It's a great product and I'm just enjoying it every day.

My husband has Parkinson's and it was hard for him to sit down in a tub. We talked about getting a walk-in tub and it was something he really needed. We got the American Standard walk-in tub and the installers were professional. They went downstairs to make sure the pipes were the way they should. They tested with the water in it and showed us how to work it. It has been a long time since we've had the tub and it has been easy for my husband to get in and out of it. I would recommend American Standard.

American Standard did a good job. I called and asked if they had a shower, and the rep I spoke to was great. They completely rebuilt my bathroom. It was a separate tub shower so, the bathroom had two rooms. The first room was the sink and the toilet, and then the next door was the laundry with the shower. Their job paid off.

American Standard was the company that was able to do the whole modification. They got me in touch with the contractor that did all the room modifications as well as the bathtub. The sales representative was good and the installers were wonderful. The team was really receptive and they called us with any information they needed. I need the bathtub repaired right now though. I had a rat that ate all the hoses and I'm trying to get some parts to get my tub working again. It's gonna be expensive but it's fine 'cause stuff happens. The bathtub is a great device and I would recommend American Standard. If I was gonna get a walk-in tub, I would get theirs.

I had a walk-in shower while my friend had a walk-in tub and was quite satisfied with it. With the walk-in tub, it's been a lot easier for me to get into the shower. Because previously, I had a jacuzzi tub in there which was very hard for me to step over at age 80. So that made a tremendous difference. Dealing with the in-home sales representative from American Standard was wonderful as well. They took care of what they said that they would take care of and they did it very efficiently. Their customer service is very good too. I had a leak at one point and I called them. They sent somebody to take care of it so that worked out as well. The company stands behind their product and I would recommend them. They're doing a fine job.

I liked the American Standard walk-in tub and it looked like it would be so comfortable and a good way to take a bath. I had hesitated about getting this tub for a long time, but then I finally did. The sales rep of American Standard was good and I found him pleasant to deal with. But it took the installers a few days to get the tub installed and it was messy in the house while the installation was going on, but that's about the only gripe I have. The installers were quite courteous and they cleaned up pretty well after themselves. I now have an American Standard walk-in tub, but I didn't like it as much as I thought I would. It's complicated and I have some questions like how do I get the water warm and how do I let the water out. I'd tell people that the American Standard walk-in tub is a little complicated to use and they have to get used to it.

The helper wasn't doing stuff right and wanted to get home and they got into an argument in my driveway. I had to go out there and say, "Hey, here bring it inside" or "Knock it off. I've got neighbors."

I had back surgery and my doctor advised me to get a walk-in tub for the healing of my back. The sales representative of American Standard was very nice and helpful. He didn’t really push the walk-in tub that he was selling, but he went over it and talked with us on what it was all about and how much it was. The installers were very knowledgeable and efficient. It took them six hours to install the tub, then it was in and ready to go. They had told us that it would take all day long to install it, but it didn’t take that long. They had to take our old tub out and put the walk-in tub in, and do all the piping. Since the walk-in tub was installed, it has done a good job. It helps my back. My husband has got back problems too and it helps him as well. We love the walk-in tub we got from American Standard and I’d tell people to get one. As a matter of fact, we have already advised several of our friends that have back problems to get one.

American Standard's sales representative did a good job. He explained the product but I had some knowledge of it so it was a little different than with somebody who didn’t know about American Standard or about the tub itself. I was amazed at how good the installers were. They had a small tight spot to put the tub in and they got it in there and sealed it up and did a great job. The only thing is I'm getting some odor out of it. And I don’t understand why that's the case. If we don’t bathe in it in three days, it's like the trap may be drying out and letting the gas in. Other than that, I knew what to expect and American Standard lived up to it. I had a good experience. The tub was more for my wife than for me. She uses it a lot more than I do and it works out really well for her.

American Standard was a little cheaper than other bathtub companies. However, when the salesman came, we did not want the toilet for $500. So, we told him, "Eliminate it." But, then, when the installers came, we decided we wanted it. So, they called him and told him we wanted it. Then, they said it will be in the next day. But, we never got it. Somebody goofed somewhere. We called them but nothing happened. So, we just forgot about it and kept the old one. But the installers worked very well. The doors were bigger and it was on one floor. They said everything worked out for them, and they got it. They put a little extra time in and finished it one day. So, that was good. However, the caulking was breaking loose in different places around the tub. But they said everything was guaranteed.

I knew about American Standard because we had a toilet fixture in our house in Florida replaced with an American Standard toilet. We were having trouble with all the other toilet fixture brands and the plumber advised us to get an American Standard toilet, which we did, and it functions perfectly. I saw ads about the walk-in tubs of three different companies, but I remembered our experience with the American Standard toilet fixture, so I decided to get the American Standard walk-in tub. In addition, I researched and found that the American Standard walk-in tub empties within two minutes. That’s important because the tubs of the other companies are slow in emptying. They brag that their tubs have a heater, but they need a heater because you’ll freeze to death waiting for the water to get out of the tub.

Went thru online site. I asked for a home visit to ensure that tub would fit my tiny bath. California call center responded and set up time. Said another agent would call to confirm. The call to confirm came; agent was rude, pushy and demanded information that is none of American Standard's business! First I was put on hold for a long time and then she came back again demanding the information. The second time she hung up without canceling appointment. I was home waiting for the rep to show up. Needless to say, I was furious. My time is valuable and I could have been attending to other business. The robot calls also are a great annoyance. I won’t recommend or spec American Standard; I’m retired but still do a lot of business. I’m not applying for a credit card, insurance, etc. I’m buying a tub and toilet! I think your policy needs to be re-done. Personal information is just that! Calls were on Wed March 7.

I kept putting off walk-in tub companies and then when the next one came in, I did it because it says American Standard. The sales representative was hard-nosed but so was I. She brought the price down a little. But I wish I would have waited and got a couple of other estimates from other companies too. I'm handicapped, that's why I bought the damn tub.

I called American Standard and a rep came by. My walk-in tub was installed in two days and everything went pretty good. But there were a couple little details here that I didn’t catch when they left and it wasn’t 100% finished. They had to cut into the doorframe, take that out to get the tub in then put it back. Around the bottom, it was not sealed off like it should have been. But it was not all that bad so I didn't call them back out. I haven’t even bothered to do that myself. The tub is better to use and I like it. It's easier to get in to and it works fine. It fills in a hurry and drains pretty quick. At my age, it’s getting a little bitty shaky standing up in the shower. I’ve been satisfied with American Standard and I would recommend them. I’ve even used their commodes for a long time.

I was in the military for 24 years active duty. In almost every bathroom I walked in, or latrine as they call it, had American Standard products in it. Urinals, commodes, sinks, and faucets. And so, for 24 years, I saw nothing but American Standard on the base. And, finally, when I decided to go looking, I immediately went out on the internet and dialed up walk-in tubs and looked at several of the others. And then, I went back to American Standard and looked at it and said, "That's the one."

I was worried about my wife falling, so I got a walk-In tub from American Standard and I didn't like to get if from anybody else. The installation team did fine. We spoke and we said hello, and then we said goodbye. I like the tub that we got from American Standard. It's a great addition.

But the first time was screwed up and then they came back and fixed it. The tub used a lot of water but I can move around good and I’d like not come out of there. But I have a slight problem with the tub. I can only use one item on it at a time or it blows to GFI. The GFI keeps going and the last time they came out, it didn’t solve the problem. So I don’t know what the deal is with it and some kind of mold is in the light that I can’t get out. It’s about to rain and I'm feeling the effects of the weather in my knees.When that starts, I’ll jump in that tub and the hot water and it's awesome.

I did a bit of research and I liked American Standard Walk-In Tub better. The sales rep was very informative and when I asked him what I needed to know, he answered me. The installation team was very professional. They got in, did what they had to do and then left. I'm very satisfied with American Standard. It's a nice tub and it's now easier to take a shower or a bath.

American Standard did a great job. So far, so good and I am pleased. I recommend it.

American Standard was very professional and did everything that was promised. Their sales rep was very informative and he resolved all our questions. The installation was really fast and the installers did a good job. The walk-in tub works fine and we haven't had any problems. My wife had a bad back and she needed the tub and it helped her feel better. We were very pleased the experience and I would recommend American Standard.

My husband has arthritis and dementia and he couldn’t remember to step up into a regular tub so we got an American Standard walk-in tub. It is easier to care for him. The American Standard rep was very nice. She took a look at our room, measured it, said the tub will fit right in that one area and got it over with. The installers were very good. We only have one bathroom in this house and with my husband being in the condition that he is in, the installers had to excuse him a couple of times when he had to use the toilet. Everything went great, and we love our tub. We have kids visiting here every now and then and it was hard for them to adjust to the tub because they were used to big showers but I told them to get used to it. I have already recommended American Standard Walk-In Tubs to two other people.

I called American Standard Walk-In Tubs and I got a tub from them through the internet. When I put in a request, somebody came out here and gave us some information on their walk-in tub. Then the next week or so, the tub was installed. Everything went great with the installers when they came out here and set the tub up for us. My wife and I enjoy the tub, so we’re having a good time in it. I enjoy the massaging part of it. American Standard does quality work and their product is very good. They should keep doing what they’re doing.

I’m 82 years old and somewhere along the way I knew I could no longer get into a whirlpool bath which my wife had so I want something that had a walk-in that was safe and got American Standard Walk-In tub. I was happy with the sales rep. He did everything he was supposed to do but I wasn’t too happy with the installation. I’m located in Tallahassee. I think they operate out of Orlando and I don’t know where the company was in. They put the tub in and then they had to put false plates around the wall to match the tub so it would look like a complete installation. The caulking and all of the plates they put all around the tub have cracked up open after a couple of months. I also managed to break the hot water spigot, the stem on it and I picked up and called the company. And they immediately mailed me another one. So there’s a response from the company that was good.

I started researching on walk-In tubs since I needed one and my research led me to American Standard Walk-In Tubs. I got one from them, but I was upset when they installed it because the guy drilled through the wall into my mother’s bathroom. Instead of apologizing, his attitude was just, “Well, things happen,” and I was really surprised at that, and I didn’t know how to patch things up.

I'm 76 and my wife's 73. In our previous tub, whenever we sit down in it, we could not get out of it. American Standard, on the other hand, is a better tub all the way around. We are impressed with the jets and the whole nine yards. The sales rep was great, and he explained everything to us that there was no doubt in our mind. The installation was great too and the installers were excellent. We have had the tub a little over a year and I would recommend it to anybody. It is great and we love it.

I was having a hard time getting in and out of my bathtub one day and decided that I wouldn’t go sit down in it anymore because there wasn’t anybody in the house but me. A lady and I were talking one day and she told me about the walk-in tub. One day, I went to visit my son and his wife in Jackson and their tub was really big. I can get in and out of their tub but I said that I'm going to get out of it because I don't want my son to come in there and have to take me out of it in my birthday suit. Then a friend told me about the tub too. The sales rep from American Standard came here and my friend had told him that she was telling me about them but I told him that it won't be right now. But he was persistent. I go to work on Saturday and he called me again.

The interactions with the sales rep at American Standard Walk-in Baths were excellent. He knew what he was doing and he was very accommodating and very knowledgeable. They also have an excellent installation team. They had to come back but they were very efficient and they cleaned up well. The water drains quickly with this walk-in tub. My wife is very pleased with it and she uses it more than I do.

I've had my American Standard walk-in tub for three years now and my experience with it has been great. It got installed very quickly and it makes my back feel better and my circulation better. It’s restful and I don’t have to sit in it for a long time. I can get in and just take a shower. I'm very satisfied with American Standard and I tell people about them.

American Standard has been in business with plumbing fixtures for so long, and they were a good, well-established company. The reps were very nice, and the installation was good. I like all of the tub’s features. I have had it for about a year and I love it. I would recommend American Standard.

I had a shower with a tub, and it got harder for me to get in there. I was afraid I was going to fall. The American Standard walk-in tub is on TV the most and I got one. I dealt with a really nice and helpful representative. Then the installation team came in, did their job, cleaned up really nice, and gave us information on how to use the tub. They were really good and efficient as they came about 2 o'clock and they were through at about 5.

My father-in-law's wife has Alzheimer's, and she's in a nursing home. He was hoping she could come back home, and for it, he's trying to work a tub in. He got the American Standard Walk-In Tub in October but it was not working when we got here. The plug-in part and all the stuff was installed in a sloppy manner. It took us about two months just to get a hold of someone to actually come out and fix it. Then, it broke again and we had to have someone come again. We pretty much called them every two weeks and we would just get a runaround. We even called the actual company down in Texas and they said they didn't handle that type of stuff. We had to call someone else. Then, one of the biggest problems is they don't have anybody in this area that actually fixes their tubs. So, they had to hire someone that's about four hours away to come up here to do it.

The American Standard representative who came to my house was all right and he explained things properly. The installation took one day but there were some water leaks. They came back and fixed it. The tub is wonderful and has given me the greatest satisfaction.

American Standard Walk-in Tub is a great tub. I like the number of jets it has. Their sales rep was great and the installers were fabulous. They got it through in one day and with the least amount of messiness in my house. I feel we can stay in our home whenever. I would recommend them.

I have a Liberator tub from American Standard Walk-In Tubs. I have had a lot of arthritis surgery and when I had all that surgery going on and was immobile, I needed something like that in my house. The people who came and put the tub in and the salesman were all great. I couldn't have asked for finer folks to be here and that was good. I said my American Standard salesman explained a lot more to me than any of the other salesmen that came by. They have a good policy. I have a number to call if I need service. I have better hardware and I don't get some plastic stuff. They're in and out in a day. They're going to take out your tub and inspect, and if they think you have a leak or a problem, they would go from there.

The guy who came and installed the tub did the most professional job I’ve seen in a long time. The quality of work was just absolutely fantastic. I’ve been a maintenance guy all my life and I look at things differently than other people. And this guy did such a perfect job that if you try to find something that he did wrong, you couldn’t find it. It took him a day and maybe five or six hours to complete the work. He was so quick. I couldn’t believe he did this all by himself. We had an extra bedroom and we had him stay for the night instead of having to go and get a hotel room.

My wife couldn't lift her legs and she couldn't get in the tub we had with her disability. Looking at the American Standard Walk-In Tubs ad, it was exactly what I felt I needed for my wife. It is very expensive though as it has a Cadillac price. The tub costs $8,000 and the installation was $6,000. The installers were here for about 2 days and they worked on the tub fast and hard, cleaned up after themselves, and did an excellent job. They were also nice and polite. I called American Standard once about the perfume not coming on and they came right away to give us another stuff to put in but it still doesn't work right. Other than that, the tub is perfect for my wife. Everything works like it said on TV and I'm quite content. It does everything it said it was going to do as far as the water going down and water coming in. They also offered lifetime guarantee and I can call them and they'll come out if anything goes wrong with it. The tub is good and I would recommend it.

Bought Liberation walk-in tub May 18, 2016, and problems started from that point on, Salesman lied to me, Installation was very shoddy and poorly done, it was 5 months before I was able to use the Tub, that is when I found out that I need a new Hot Water Tank, got it 3/30/17, more problems. I have 3 pages of typed up problems with dates and 16 photos. When I ask who I can write to about my problems with Customer Care, I would either get disconnected, but I never got an answer, you got your money from a Disable Veteran and a Senior Citizen and you have been in business for 150 years - HOW???

It has been a lifesaver for me. Excellent for pain relief and a great place to meditate. I am 94 years young, have disastrous spinal injuries and had fractured pelvis three years ago. The tub is my pain medication... I take no other.

I have had a very good experience with American Standard. I enjoyed my first meeting with their rep. I also called him about a problem with the shower. I was scheduled for a hip surgery and I was planning on the tall toilet really badly. Three days before they came, I had a heart attack. I was in the hospital when they came but my friend was here and let them in. Everything was great and I was so happy that it was ready to go when I came home from the hospital. Otherwise, I would have had to go to a rehab somewhere.

I had a stand-up shower in my private bathroom but I had a lot of issues with breathing so I couldn’t handle it. I get dizzy before I can get through the shower. And the last time I took a bath in my garden tub, I had a really hard time getting in and out of it. I slipped a couple of times hanging on to the side of it so I called American Standard Walk-In Tubs and they came out. The sales rep was really nice. He helped me secure financing at a monthly payment I could afford to make. Their manager, on the other hand, got me a price which was extremely high. In fact, I’ll probably be paying for that tub for the rest of my life. But at least, I can step into it, sit down, and take a nice hot bath, and I don’t have to worry about falling. And everything they advertised about it works perfectly. And they guarantee it for life.

I like that American Standard Walk-In Tubs has a lifetime warranty so I decided to purchase it. Their sales rep was very pleasant and professional and we had a really good installation experience initially. They did a great job with putting the tub in but there were some problems with the grout separating so they came back and took care of it. But, it just kept happening and we were frustrated about that.

We are very thankful for your professional, informative, helpful, clean, and friendly installers. The tub itself is great as well. The tub, however, wasn’t as deep as we expected, but still enjoyable and effective. The biggest challenge we have (10 days later) is the very strong fumes from the caulking used. It actually causes my husband to be very dizzy and irritates my sinuses, throat and eyes. We are airing out as much as possible. We hope and trust that these toxic fumes will subside/be eliminated very soon.

I was browsing American Standard's website and went through the ratings. We also have some of their porcelain toilet and tubs. I liked their quality and the duration of time in which the install would occur. The sales rep was very informative. He was with us for about an hour walking us through everything. It was pretty quick. The installation of the tub was wonderful. They explained everything and left the house looking exactly the way it was, just with a new tub installed. It's for my mom, now that she suffered a stroke. It's been a tremendous peace of mind. The quality of work was really good. We haven't had any issues since we've installed it. It was a very good experience, and we've been really happy with everything. American Standard is definitely worth what you spend for it.

I'm in my late 80’s and my husband is 90 so we had to replace our toilets to a bigger one. And, I needed a walk-in tub because my husband cannot climb into our tub and American Standard was the one that came. I liked the fact that they were prompt, they got everything written up and they came when they said they would. And then, they said they had to come in the next week to finish up something and they were here right on time. Their reps were very nice, very professional and did exactly what they said they were going to do. And so, we signed with them. On the other hand, their installers were terrific. I love our tub. However, I only got to use the tub once so far because we have no door on our bathroom and it gets cold in there. I just got to get a contractor in here and get a door on that bathroom that has 95 inches tall opening, but that’s going to have to wait. So now, I'm stuck with a shower.

I was looking for all the options I could ask for and anything and everything that I did ask for, it came in the American Standard tub. Their sales rep was very professional, kind and he was able to answer all my questions. The installation went really well. At that time when they were going to bring the tub in, I was currently building my new home. So, I talked to their rep and he gave me all the numbers I needed and where to place the water, etc. When their installers were there, the install took 20 minutes because I had everything ready for them and it was just a matter of them hooking it up, setting the temperature and plugging it in. When I use the tub, I get very relaxed and sometimes I don’t even want to get out unless I have to. It's been very helpful. I have recommended it to various people that I know.

I’m 91 and my back is really bad. I thought it would be nice to walk in the tub and close the door. It sounded really good so I looked into it and asked American Standard to come give me an estimate. All of the sales reps came here on time and were very nice about it. The installer was here on time too. He worked late and did a good job. Everything they did in putting it in was perfect. But for some reason, I pictured that the machinery would be away from where I would be sitting. I thought it was behind and you could sit in front of it. It got me to think that if the water didn’t go out, I would be stuck in there. I can’t climb over it because I have a horrible back. That's just scary and I got claustrophobic about it. I have never even been in it and I’m never going to use it. It’s just sitting there, shiny and brand new. It's a shame but it's not their fault because I feel that way.

We contacted American Standard and the gentleman who came out and talked to us was a good salesman. We liked the explanation he gave us about the tub and how it worked. He also talked about the price, and I consider myself a good salesperson but he was exceptional. And we had no problem with the installation except the shower head wouldn't work. It was throwing water all over the place. We contacted American Standard and they sent people out who repaired it.

I was familiar with American Standard from my engineering business. I knew what I wanted before I went to them so their sales rep didn't have to sell me. I had to cut him shorter as I could then I signed up and got the walk-in tub. Their installation team were great. They came and did an amazing job. We even had a meal and everything was cool. The wife uses the tub quite often. She is handicapped and she can't step up to get into a regular tub. So, stepping in there is good. I was also very impressed with the door at how well that works. I was in engineering for 45 years and that’s why I stayed with American Standard when I was going to get a walk-in tub. I'd recommend them.

I liked my American Standard walk-in tub as I had another walk-in tub before. However, they signed all my step on the way in when they were bringing up the tub. They bumped the wood of my beautiful step quite a bit. I was not expecting to have the sign in the wood and they would stay unless they find somebody that can put it in order otherwise, I will live this way. I also had the leak in the living room, which I don’t think has to happen. I like the idea that they had to put down the tub in one way and the sink in the other but I didn’t like where the water and the yellow stuff passes. I could not reach its handle as I am short. So, I took the extension for the brush but I travel to arrive. They have the turning chair around too, but I could not move it.

When I was looking up walk-in tubs on the internet, I recognized American Standard's name, so I figured it was a safe bet to go with them. The sales agent who came to our home talks fast. And perhaps I didn't understand a lot of what he was talking about, or I didn't ask a lot of questions. So, I let him talk and it sounded good and I was in need of a tub and I went with it. The installation team was fine. It seemed to take forever to get the installation done but they did a good job. They had to widen the bathroom door and they put a new door on. But it bothered me that it doesn't fit the framing that they did. The door frame is bigger than the door, but there was nothing that could be done about it. They were in such a rush to get everything done, and it wasn't as complete an operation as I would've expected.

My husband could no longer get in and out of the tub. And so, I was looking for a different option and I consulted with several companies that do walk-in tubs. And American Standard, by far, was the best. They sent a sales representative who was very knowledgeable because he, himself, had an American Standard tub. And he was a retired contractor but he and his wife had bought a tub for some health reasons. It was recommended to him by his doctor and they were very happy with it. He was wonderful. American Standard also had a really good promotion at that time, so, financially, it was good.

My husband was having some health issues. He was unable to stand for long periods of time so we felt that the walk-in bathtub would be better for him for bathing. The rep from American Standard Walk-In Tubs came in, explained everything to us and did the measurements for the bathtub in our bathroom. He set up all the arrangements, financing, and everything. We were pleased and we decided to purchase. My husband can manage his bath now much better than before. The installation team was great. However, they took the door off the frame, all the molding. Some of the moldings weren’t attached properly so I had to call and have someone else to come out and make sure the molding that they took off was correct. I would recommend American Standard Walk-in Baths.

I called three companies and they came and did their spiel. American Standard offered a steel frame and not fiberglass, so I chose them. They also offered a slight discount for being a veteran. It was a good sales presentation. And the only problem is our bathroom is small and I'm a six foot plus guy. We got the standard size tub and for me to get my shoulders submerge is really not that good because then I have to fully cramp down. I add about six pounds of Epsom salt to it and I soak hand towels and put them on my shoulders. And that works out well.

We received a coupon for American Standard Walk-in Tubs, and we thought that it was interesting, so we tried it out. Their sales representative promised us heaven on earth, but it turned out to be a nightmare. First of all, we have an older house with wooden support system, and the tub is on the second floor. So, if we filled the tub with water, it would be very heavy. So, I wasn’t sure if the construction of the house could hold the weight. Plus, they didn’t measure properly, so we had to knock out a part of one wall.

I miss our old tub, being able to stretch out in it, and soak my shoulders. But the convenience of getting in and out of this walk-in tub that we got from American Standard is tremendous. That part was my problem and my husband’s, and I would rather not be able to enjoy the tub so much as to break a hip. So this is better for us. We watch the level of the water that we put in it because if we put too much, it didn't drain. Other than that, we have been pleased with our experience. The person who came and had us sign the contract was very informative and courteous. Then, those who came to install it were very efficient. I would recommend American Standard..

We did a little bit of comparative shopping. American Standard offered a lifetime warranty, and we also liked some of the features. They had jets and also some heating units that some of the others didn’t offer. The installation went smoothly. They came out, took the old tub out, and put the new tub in. They had to adjust the bathroom door and put in a wider door. That all went well. We also got a new commode with the tub.

American Standard has a lifetime warranty and I needed a walk-in tub real bad. The sales agent was a nice fellow and he explained the whole nine yards. He said he could get it in right away, and although we had one little boo-boo during the installation, we got that taken care of. When I get in and get out of that tub, I feel a lot better. I have bad legs and it has helped me tremendously. I'm just happy with everything and I'd recommend it highly.

I went to a home show and I saw the American Standard tub. I was impressed with it. I looked for another type of tubs and American Standard is a reputable company that’s been around for a long time. I felt comfortable buying the tub from them. I have a relatively small bathroom which means that I have to have something compatible with the size of the bathroom. I talked to the person who was demonstrating the American Standard bathtub and thought that it would probably be a good fit. It's got the seat in it and it’s not real long, but everything that I need is there.

American Standard's ad claims they are the best. However, I don’t like the sales rep because when we had some trouble with the tub, he didn’t answer my call. I did not appreciate that. At first, I knew that the one who installed the tub will be the one to come and speak to us if there is a problem with the tub. But then, American Standard subcontracted it to somebody here from our place. I do not like that American Standard claims this and that, and they will do this and that, and then they don’t do it. That is what itches me.

We were American Standard dealers for years so we knew it was a good company and it was dependable. I had a really good salesperson who caught me at a very vulnerable time but he didn't act pushy. My son then did the installation and he did great. We got the walk-in tub with the fast pump on it and it empties real quick. Having it is very convenient and I highly recommend it. The only thing is when you first get in, you can't turn the little air jets on because they blow cold air.

A representative from American Standard Walk-In Tubs came to my house one day. I like the lifetime guarantee and that everything was stainless steel in the plumbing. My husband was alive at that time, and he had Parkinson’s and was not able to get in the shower that I had. It was so wonderful to have the tub for him. I had home care for him and even the girl who came to give him his bath was thrilled to have it and it was so nice for him to be able to step in so easily and sit there. I love the tub and I know that my husband did as well. I sit myself down in the tub part with the air going. The upper spring, it splatters too much, but I do so much better when I just use the air and sit down in the water. I have a shoulder that the water massages so well and keeps it from being so arthritic. And I have leukemia and so I sometimes do 40 minutes in the tub until I’m almost shriveling.

My American Standard tub is working fine, but I'm not crazy about when I try to take a bath, because I can't stretch out. I wish that I could stretch out more using the tub water, but I just take showers now. The sales rep was excellent and the installers did a good job. They were very efficient overall.

water than to cover my feet.

The sales reps at American Standard were okay. The installation team did the best they could, but we have some scratches. They're not big ones though and it was hard for them to get the tub in there just right. We like the tub, but we need more of the non-slick stuff on the bottom where we sit and for our feet, too. Also, we've got the tube that comes up from the shower wrapped in Stik'n Seal because water goes down in that and we had spots on the basement ceiling. We would recommend American Standard to a friend but we would tell them about these things.

I liked the lifetime warranty and the safety features of American Standard Walk-In Tubs. They also had a very warm, informative and personable guy rep. The installers were super and they told me everything that they were doing and kept me informed. They worked very quickly, quietly and efficiently. With the tub, I’m getting around a little bit better. I asked their rep about bathing in the tub and he said it was fine but not to use the bubble bath. And I didn’t and I just used the body wash. It bubbled and it looked like I was sitting in a pot of grits. But now I’ve figured out to soak then bathe as the water drains out. Overall, others should check out American Standard.

I’m a shower man but my wife really wanted a walk-in tub. The American Standard rep had an equipment with him and he showed us everything about the product like how the doors worked and how it sealed up when you put water in it. He explained the whole ”take the old tub out, put the new one in” and how long it’d take. I liked his presentation and we had no problem with the installation. Everything has been fine.

We weren’t pleased with the two guys who put in our American Standard tub. They were sloppy. They put out caulking around and it was not glued in good. It wasn’t secure against one side of the front of the wall. They didn’t clean the one spot down the basement either. We weren't satisfied and we had to have somebody to come and redo it. He did a good job and he took all caulking all the way around it. The bathtub is fine though and we use it all the time. I was disabled and I liked the easy access to get in and out.

We're getting older and our health situation is a little iffy. American Standard Walk-In Tubs' guarantee was good forever and they would come fix if something goes wrong. Their installers were really awesome. Installation was done in just one day. Our house was very old and they ran into some problem but still got it all done. They even put wood where the wood was not so good on the floor. They're very efficient and they clean up everything. They explained how everything works, so when they left we're all comfortable with it. Also, the tub is sealed and I don't have to worry that my husband is going to fall.

My wife is handicapped and it looked like American Standard would work for us. I use the tub more than my wife and it is okay but the tub was too expensive. If I headed to do it over, I would just have one very similar to that from Lowe's or Home Depot. My brother did that and it only cost him about $2,500 to buy the tub and get it installed, but it cost me about $15,000.

We love our tub. The problem is that in the wintertime the tub takes two cycles of hot water from the heater to fill the tub. The salesman, John **, my wife and I checked the capacity of the heater (40 gallons) before sale and it was deemed sufficient. I am a 78 year old senior on fixed income with diabetic neuropathy who has spent sixteen thousand plus on an appliance that is difficult to use. Rest assured that I will tell my friends and not recommend your product because a salesperson needed a commission or to meet his quota. In effect you have sacrificed a few sales so that one salesman could meet his quota.

The installation was very good and I was very impressed with the installer. I'm 76 years old and the American Standard walk-in tub helps me. It's a lot better than trying to get in and out of the tub. And my legs are better than they were before. It's a great tub and I'm very satisfied with my experience.

I decided to get a walk-in tub when I got older and since I have some problems with my knees, I would need to soak my knees in. I had been looking at American Standard for a couple of years. I had gone to a company over in San Rafael to look but backed off. Then, we made an appointment with the in-home sales rep from American Standard and a nice gentleman came to make a presentation for me and my wife. We stay in a Victorian and we had a concern if the tub would fit in when getting it up the stairs or when it enters the house. The guy took the measurements and talked about the way I wanted it to go. We then decided that it could be done.

The American Standard sales rep was real nice and I like the way he explained the product. The installation team was fine, too.

I checked out three companies and American Standard had a better designed tub and came out the best. The sales rep was really nice. He was also very polite and kind to my mother. He talked to her and I felt very comfortable about getting the tub. The installation team was also very professional. The guy took his time and installed the tub. He broke up the old tub and made sure that we were not being inconvenienced. They closed the door so we wouldn't hear all the cracking and breaking. American Standard is a great tub and my mom loves it. She uses it three to four times a week. The only thing she complains about is that the smaller holes in the tub blow cold air. They tried to fix it several times but it didn't work out. I'm going to have them keep trying and see if they can fix it.

I’ve had a knee replacement, and my only shower was upstairs. So, I had American Standard put in a shower for me, but I can’t use it because the back shelf that they added to extend it to the wall is not leveled. So, when I turn on the shower, all the water goes down and comes around the tub and goes on the floor. So, I haven’t been able to use the shower at all.

American Standard has a good, solid reputation so we bought a walk-in tub from them. Their sales rep was excellent. She was so professional and knowledgeable. She didn’t push us. She wasn’t smart alecky. She was too good. Fact is, I don’t know if we ever bought anything over TV like that before and we’re 72 years old. It’s not customary for us to buy anything we saw on TV. The installation guys were courteous and professional as well. There was no drawback at all. We didn’t feel any problem with having them in our house. The only thing was the price was higher than I thought it would be.

My parents are old, and they come here often and stay with me for a few months, so the tub is for their convenience. They can sit down and take a bath on it. I'm getting old now as well and it's good to have a walk-in tub so I can sit down and take a bath. In 2015, I had a walk-in tub installed by American Standard and spent $14,000. However, I had a very bad experience. I don't like the walk-in tub at all. It's damaged and though there's a lifetime warranty, nothing is good. The water is coming out from the top of the edges and I don't like how they fixed it. The slope is not right and on the edges, they put crack to join the wall and the tub. The level is not in the proper way so whenever I take a shower, the water goes over there and comes out from the tub.

My wife had been looking at walk-in tubs for years. We’d had some people to come out here and the American Standard rep was super. The installers were efficient but they didn’t want to come back the next time to finish the job because it’s too far from where their headquarters are. But they were back out the next day. My wife uses the tub and she loves sitting in it and the warm water. Plus it looks great. I’ve already recommended them.

I’ve been thinking about getting a tub for a while, and I saw the ad of American Standard on TV. We called them and someone came to our home. The setup process worked fine for us. The installation was efficient, and the tub is what we thought it would be. It’s quite an expense, but we need it so we put it in and we’re happy. As you get older, it’s harder to get in and out of a regular tub. With this tub, you’re not as fearful of falling and that’s the big thing. Along with the tub, came a new toilet. We like the idea that it doesn't use as much water, but when you flush it, it's not as complete as it should be.

Our interactions with the sales representative who came to the house were fantastic and he was very friendly. We just called the 800 number and they arranged for a gentleman to come talk to us. The installation team was pretty good. They were tired as they did have an awfully long trip, but they got the job done. I had to call them back because I had a little problem and the guy came back to fixe it.He was also nice.My wife uses the tub all the time. She's a stage four cancer survivor and her joints seem to get sore and stiffen up. She uses it nearly daily and the massage works extremely well for her. I also like to do massage baths and Jacuzzi type of deal, but it’s just not big enough for me. Only half my family can use it. I also don’t need to be put in a mood with its aroma, and mood lights, so I’m already in a bad mood when I get in it. So, they need a model without all the frills. The bubbles and the jets are fantastic if I could just get in there to enjoy it.

My husband got in touch with American Standard and their representative was very convincing. Also, everything went fine with the installation team. In other tubs, we can lean back and relax more. But with the American Standard walk-in tub, we have to sit up in it, so we don’t use it that much.

We had a stroke so we looked into walk-in tubs. The American Standard’s sales representative was good at his job. My son was watching the installers and he thought they were quite good. It was an easy installation because they put it in our basement bathroom. However, the tub isn't deep enough. We've had a lot of hot tubs and we wanted our whole body almost down to our neck to be submerged and there was no way we could get it done. Even the seats were not comfortable, which is where we slide down. It’s more like an upright chair, which was not good. It would be better we could be on the end of the water on the shoulders since that would be the needed massage as we get older. What we get were massage from the middle of the back and the legs. But otherwise, the drain of the tub was very good. The tub does what people say, then it drains itself quite fast, so I don't freeze to death.

I had a knee replacement and the orthopedic surgeon that I had said that if I ever ran across some money that I put myself in one of those walk-in tubs. My insurance company paid part of the cost of the tub. We love the sales rep. He came out here and did an okay job. Now the installation, my husband and I disagreed totally on that. I thought the guy that put it in was a baboon. My husband thought he was great. But he's not a follow-upper. I had places on my wall and my hallway that were never fixed as a result of bringing the tub in. We live in an older house and older neighborhood, and some of those hallways and some of those doorways are not especially made for the tub. So, they ruined the paint on my hallway wall and there was nothing said about it.

I like my American Standard walk-in tub. It looks good, has more jets and the water runs out close to three minutes which is fast. it costs a little bit too much money, but I'm not really paying for the amount. My mother is 80 something years old and I don’t want her to be walking into a regular tub. I would prefer her to go into a walk-in tub where I wouldn't be worrying about her slipping, falling, and hitting her head. Other than that, the sales rep that I talked to was pretty good and knowledgeable. Their installers were excellent as well. After the installation, I turned on the water and it was pouring at the valve. The installers were already almost 90 miles away but they came back to fix the problem and I've had no problem since. But if I did, American Standard has no representative in El Paso that could take care of the problem right now. I would be waiting for two or three days for a person to come out.

American Standard is a brand that I've known that all my life. My mother always thought that was the best company so I grew up knowing that was a good brand. My son got me their walk-in tub because he thought it would be helpful to me, but I haven't had the best of luck with it. I got in to take a bath one time and I forgot to get my towel and washcloth. I couldn't reach them. I'll be 92 the 20th of this month and at this age, I don't remember a lot of things. It took a while to drain the tub. There's no fault in the tub though but it was not what I wanted. I wanted just the tub and a small one. This walk-in tub is big. Other than that, the installers were really nice and very helpful. I talked to them when they were installing the faucets and things and they were telling me about that.

I got an American Standard Walk-In Tub for my wife after she had a stroke. I knew what I was getting and the rep that talked to me was nice enough and he didn't push. The installation went in very nicely. My wife loved the tub and used it quite a bit. But about a year later, she had another stroke and now she is bed bathed. I used thetub a couple of times too and I enjoyed it. My nephew has one too.

I would recommend American Standard to my friends. I was very pleased because their salesman came out more than one time to accommodate my decision-making process which took a while, three months. He was pleasant and when I asked him to come back, he did and told me things that I needed because my electric box needed adjusting to accommodate the tub. It was helpful. Now I can sit down and take a bath. But I wish the tub is a little longer because we're tall. I'm 5'6" and my husband is 6'1/2" so he doesn’t get to stretch his legs out. I wish the tub is a little higher because by the time we fill it with water, the water doesn’t come all the way up above our chest.

The American Standard sales rep we dealt with was very good on how he presented himself and just about everything. It was a positive experience. The installation team was very professional and they did a good job too. Since using the tub, I've been more relaxed. I’ve enjoyed it very much.

The salesman told us a couple of things about American Standard that sold us on them, like good lifetime warranty. He did a good job of explaining stuff to us, except that his notebook wasn’t updated and told us we were going to get some things that we didn’t. But they were just minor things. He was a really nice guy, so we trusted him. We had to have the installation team come back quite a few times though because the box they gave us didn't work. Power kept going out on it and the breaker wouldn't jump. They were from a different company and state so we had to wait for them to come which caused a problem. They put in a toilet for us also and didn’t put the right size ring in so the toilet kept flooding and leaking. They came back for it three different times. Also, the tub costs $10,000 dollars which is way too much money for a tub. I could buy a car with that money.

American Standard Walk-In Tubs is the worst thing that has ever happened to me. I cannot believe I ever have anything that would turn upside down. It started out last September and they just finished last week. When their salesman came, he was very polite, kind, and very informative. He got pictures of my electric panel and he told me right there that it didn't have enough power available. They had to put a sub panel in. We went for the deal with the Jacuzzi tub then they came to put it in.

My wife is 72 years old and I figured that a walk-in tub would be something good for her to use. It would be easier for her to get in and out of it. We had a redwood tub with a shower, but she had to raise her legs to get over the bathtub. That wasn’t happening. I wish I would have just gotten the walk-in shower instead of the walk-in bathtub, because she’ll have better access to the shower in and out. She still has to raise her foot up a good bit just to get in and that’s the problem she’s having since she has a problem with her legs. With a rolling shower though, there is hardly any lift.

I love the bathtub. It's for my dad and he loves it, too. We couldn’t be without it. We had a little issue with it and American Standard sent someone right away to fix it. The only issues I had were with the installers. It took six months to install and that was lengthier than I was told. The installation process was a nightmare but other than that, I’m happy and satisfied.

I looked for walk-in tubs and Kohler and American Standard were the only two highly rated ones. I got estimates from both and felt like American Standard gave me more input and information than the representative from Kohler, so I went with American Standard. The rep spent quite a bit of time going over what they do and how they do it in which the competitor would just blanket over everything.

We made contact with the American Standard rep the day he came and he was very cordial and informative. Plus the warranty was an attractive selling point. The installers were very nice. They kept the house very clean and were very efficient in their work. Now it feels safer taking a bath with the tub. I like the way it’s installed in the bathroom, and I also like the Quick Drain feature on it.

I have knee problems and with the American Standard tub, I can get into the tub, sit down and take a shower. Whereas before, I had to lift my leg over the edge of the tub, hold on to a shower and not be able to sit down. The team who installed it was late because we were having a bad weather, but that made no difference. They were very courteous and thoughtful in all the things they did. Overall, the tub has been very convenient and my husband enjoys it also. It was better than he thought it would be. For that, we would recommend it thoroughly.

American Standard has been around forever. Their walk-in tub is very good but I have questions about the care of it which I need to talk about with their customer care. Other than that, everything is just like it's supposed to be. My husband and I are safer and we are very pleased. Others should try it too.

The rep who spoke with us about American Standard Walk-In Tubs was courteous and nice. My daughter ordered the tub for us and the installation team did a good job. They were courteous, watched what they were doing, were careful about the house and cleaned up after themselves. It took them a day and a half to put it all together and they worked efficiently. I like everything about the tub and I use it a lot.

American Standard has great service and good people to work with. I got the tub a few months ago and the sales rep explained everything to me. The installation was real nice too, and when I had some problems, I called them and they walked me through what to do. It was a quick fix. I didn’t know the tub was going to be so expensive but my mother loves the tub because she can’t sit down in a regular tub. The walk-in tub is really convenient for her and it’s also easier for me to get her in there and give her a bath because I have to bathe her.

I always go with American Standard for anything that comes into my house because they have the most reliable equipment and guarantees, so I knew I wanted them before I went into purchasing the tub. A gentleman came over here to do all the measurements and told us all the good and not-so-good things. He was very thorough and pointed to us everything he had. Also, one of the things that really got us more going with the tub was the lifetime guarantee on it. So, if anything goes wrong with the tub, anyone will get in time.

I liked the lifetime warranty of American Standard and I thought that was important. They're also an American company and they're not going to go out of business. And when I have a problem, they're going to come to my rescue. Walk-in tubs aren't simple and there are some water things going on. I didn't want to end up with a tub and no support. My sales guy was nice but he didn't have an understanding of the installation which was my only complaint. I told him that the tub was for a rental property and my renter was going to be out of town when this tub was going to be done and I needed to know what I was going to have to do as a homeowner to get the bathroom up and running again in terms of the tiles. The guy didn't have a clue as to what that was going to look like. All he said was everything would be fine and I'll have some tile repair above the tub.

I have many health issues and one of them is arthritis, so I can't step into a normal tub and I need a walk-in type. The American Standard tub is doing its purpose, so I don't fall and I can walk in, but I can't do some of the things that I should be able to do. Their ads show a picture of somebody resting his or her head back and feeling comfortable from soaking, but that doesn't work for me because there’s not enough room and I can't bend down enough to get there, and I’m a small person.

We got in a couple of car accidents and my back was pretty sore. We thought that maybe the walk-in tub from American Standard would do us some good, so we checked that out. American Standard's salesman told me it would take two and a half days to do everything. So the installer came in, put the tub together, and then asked me to lie that he got out of the house at 7:30, which I did. But he didn't get out of here until 9:30.

A guy came to my house and explained to me that American Standard Walk-In Tubs are very good and I accepted it. It was a 50 gallon tub so I asked him if my water heater was enough to fill the tub up and he said that it was. So, I established the installation of the walk-in tub which went very nice and perfect. And they cleaned up after. The tub's quality is good but I spent more than $10,000 but wasn't able to use it because the water's not enough for me. The water heater turned out to be 45 gallons only.

My wife is diabetic and she got arthritis in the back and the disc are too close together, and the tub is good for her. I've seen American Standard for years when I go to restaurants, but I saw their walk-in tub on television. When I went online, I checked the best portion that I can afford. Then, a few weeks later, when I saw it online again, I filled up a form. A gentleman came by and called it on me and showed me the product He had done all amazing work, and he couldn't have been better. They have to take a door and two vents out. It is moved in one piece from the kitchen dining room where he cut it out for the panel and he installed the gutter and put the paneling back where he can burrow each other. In doing so, he saved me $600. He was very knowledgeable and he didn't waste any time. The installation was done by a crew of three and each knew what they have to do and they've done it without any supervision.

I have called the company and they have agreed to send me another valve which will permit me to use the shower in a walk in bathtub. The installer, a responsible builder says the part that will be sent will not work any better than the first one, which he says is a funky design. I am 88 yo and hurting. I expected more help from American Standard.

American Standard's salesman was excellent and very nice. I liked what I heard and thought, "I’m just going to go with this." I kept telling him I wanted a more reasonable price as it was too expensive for me. He came down on the price considerably, to the point that I felt I could afford it. The installers were okay and did their job. I've had it for a year and I was using it twice a week, but I’ve cut down to once a week since my water and sewerage have gone up. I like to use it after dinner and I sleep better at night after I’ve been in the jacuzzi. Plus, it helps with my back problem. However, I'm only getting the green light and the rest of the colored lights aren't working. Plus, sometimes I have to flush the free toilet they gave me twice to make it go down. When I need to call someone and complain, I have the name of the person on a card and a phone number. He’s very good about coming and working on what my complaint is. I’m happy with the tub and I’d recommend it to friends.

I heard that American Standard was guaranteed and supposed to be the best. I had an accident and couldn’t get into my other tub after that's why I had to get American Standard walk-in tub and with it, I was able to get in and out easily. It's working out really well but we had a few issues about how the walk-in tub was going to be installed. They had ordered a different kind of tub which wouldn’t have been working here because the salesman said it wouldn’t work. But the gentleman that came out solved that problem and they made it exactly what I wanted. It took another week because they had to order the tub again.

We were at a vulnerable point when I talked to American Standard's salesman. He had a good sales pitch and made it sound like what they had to offer was the best there is so we purchased their tub. When the installer got here, he unloaded the bathtub so that I could see and try it on because they said I could. But it was sitting on my front porch and his truck was in the driveway with a bunch of other stuff all around it so that I couldn’t get out of my garage. Then he went in, removed the old tub, took the old door off and enlarged the opening. We were told ahead of time that the door to our bathroom was not wide enough for the bathtub to fit through and we knew that it was going to have to be enlarged.