ARW Home Reviews

It was a little sensor that had to be replaced on it. I do my claims online, then a contractor calls me back.

When I was looking through home warranty companies, ARW Home looked interesting. I signed up with them and just recently, I filed a claim with them.

Nick was super polite and efficient. Only wish ARW would have paid to replacement bottom rack instead of me having to purchase it myself.

It’s been almost three years since then, and I had a claim not too long ago, and it was processed fairly quickly.

The deductible was reasonable. I submitted a claim with my garbage disposal. I did it online and someone came out in about a week.

The company that fixed my AC unit was very professional but it takes too long for approval for them to fix stuff.

I've had it for two years now and the package that I have is good for the premium that we pay. I call when I submit a claim and the process is easy.

I filed a claim for repairs to my washing machine, my refrigerator, my dishwasher, and my microwave. The claim experience is very good.

In January, 2026, start having problems with the washing machine and called to file a claim.

Now y'all won't reimburse me for my water heater. I had to do all the work, getting someone to come install my hot water heater.

Angel was so nice and respectful. She sold me on adding additional items to my plan. She was very knowledgeable about my coverage and my savings.

Aww man I spoke with Shaune today and I had a concern that was bothering me and she walked me through the program

My representative was so helpful with getting my policy updated with my debit info as well as adding on additional well water line coverage

Excellent customer service from Jason **, he was so kind and informative. He explained all my coverages and was so understanding of my questions.

Tiffany answered all of my questions and was very friendly. She explained all of my coverages, my new payment, and sent me a copy of my policy.

My air conditioning went out and American Residential Warranty replaced the heating and cooling systems and covered a third of the cost.

The company could use some improvement, dragging their feet and maybe finding better companies to do repairs but My Rep Kevin

She explained my plan to me and advised me on things no one had ever told me about my plan. Martha gets 10 stars from me, ARW.

We have a 80 gal water heater they would us they wouldn’t covered it because our Top Tier plan only cover 75 gal

I called to report the outside water leak. The service request was denied as I was told outside water damage is not covered, only inside the house.

Excellent customer service and experience. The representative was courteous and friendly. She was very understanding.

The woman that helped me was very knowledgeable, courteous, and professional.

These words are from the heart. I truly do appreciate the woman and customer service representative she is !!

Provided a full follow-up, offered great advice, and explained everything with exceptional clarity. Truly professional, kind, and dedicated.

Great interaction on the phone correcting the issue on my account. Thank you for your amazing customer service skills.

Wonderful customer service especially with Ms. **. Very responsive and professional. Would highly recommend them to my friends and family.

They were quick, professional, and very helpful. No drawn out questions or multiple visits to evaluate the problem which I appreciated very much.

He took his time to assist me with my questions and volunteered to escalate my claim! Great customer service is very rare these days.

Thank you so much for servicing our home appliances and more. Very gracious. 😀 ARW Has the greatest customer service thus far today.

We didn't sign for the repair invoice because the repair was not done. Please retain the good reputation of your company & repair our sewer line.

The third time they came out, I was getting mad because they hadn't fixed it, because it worked for a while, and it would quit drying again.

The tech who came out was very polite and professional. Then, I got another and the tech was a bad one.

Great service and completely satisfied. Repairman was on time and fixed all problems with my bathroom plumbing. I would use Mr. ** again if needed.

I just called them and told them what the problem was. They looked up my account, and everything was cordial. The technician who came out was great.

Technician was very polite and was on time. Thank you very much. We would recommend your company to our friends. I am very happy with ARW.

They did send a plumber over here with me to other things to fix

The technician was on time and explained why the washer was not working properly. The technician was very professional and friendly.

As far as the AC technician that ARW sent out, he did not contact me after a few days so I had to contact him.

I haven't had air since June 8th. I reported it on June 9th. The people came out and they said they'd be back out. They're never on time.

Contractor contacted me to schedule a inspection for potential water leak under the home, three sheets in the wind.

Very helpful. Helped with everything I needed done. Was fast and mindful of my situation. Helped in other areas.

Got me the information I needed and took care of my knees right away. She helped get my payment started back right away. Great customer service.

I was very satisfied with her responses. I was concerned about my debit card being saved on file. Denise explained that the case was system driven.

The job was done quickly. The problem was fixed. Thank you so much for sending someone out. Hopefully, this issue will not happen again.

Called ARW and customer service was helpful in recommending 2nd Company and thankfully they responded quickly considering It was a very cold time.

** dealt with Office or upper echelon and kept my business as a customer and even got me a reduction on my bill which I paid promptly.

I called ARW and within 20 minutes they had placed an emergency repair order. I’m very PLEASED with this quick response.

They immediately called an air-conditioning company to get in touch with me to schedule an appointment.

It was very quick and well done. She helped by asking what I needed help with, took my information and helped keep my time short and fast.

Karen was friendly, efficient and solved my issue quickly! It was refreshing to speak to someone who knows her job and is happy doing her job so well!

Of course the price of everything is becoming more & more expensive but the service call fee is worth it vs. the out of pocket money it would cost.

Knowledgeable. I had a few questions and he gave accurate detailed feedback. I really appreciated his decorum and professionalism.

The contractor was out within two days. Go ahead and get ARW Home. It will be worth the troubles of paying monthly. The price is reasonable.

I’d like to thank Karen and the payment department for reaching out and helping me make a payment today and set up a payment for next month.

There were no hassle. Just pay your monthly payment and they will be there for you.

Very pleasant and efficient. Pleasure to talk to. Always nice to hear a friendly voice on the other end of the phone, especially with billing issues.

I had the most absolute best interaction with Karen in billing.

We paid the $120 service fee, we pay our monthly premium, and the plumber who came out said he couldn’t fix the issue and would send someone else.

I had maintenance people come out and had already paid $200, and at that point, it felt like they were trying to recover some of that cost.

My client paid for a warranty that’s now full of fine print excuses and exclusions. ARW Home is not transparent, not helpful, and not worth the money.

It was a little sensor that had to be replaced on it. I do my claims online, then a contractor calls me back.

When I was looking through home warranty companies, ARW Home looked interesting. I signed up with them and just recently, I filed a claim with them.

Nick was super polite and efficient. Only wish ARW would have paid to replacement bottom rack instead of me having to purchase it myself.

It’s been almost three years since then, and I had a claim not too long ago, and it was processed fairly quickly.

The deductible was reasonable. I submitted a claim with my garbage disposal. I did it online and someone came out in about a week.

The company that fixed my AC unit was very professional but it takes too long for approval for them to fix stuff.

I've had it for two years now and the package that I have is good for the premium that we pay. I call when I submit a claim and the process is easy.

I filed a claim for repairs to my washing machine, my refrigerator, my dishwasher, and my microwave. The claim experience is very good.

In January, 2026, start having problems with the washing machine and called to file a claim.

Now y'all won't reimburse me for my water heater. I had to do all the work, getting someone to come install my hot water heater.

Angel was so nice and respectful. She sold me on adding additional items to my plan. She was very knowledgeable about my coverage and my savings.

Aww man I spoke with Shaune today and I had a concern that was bothering me and she walked me through the program

My representative was so helpful with getting my policy updated with my debit info as well as adding on additional well water line coverage

Excellent customer service from Jason **, he was so kind and informative. He explained all my coverages and was so understanding of my questions.

Tiffany answered all of my questions and was very friendly. She explained all of my coverages, my new payment, and sent me a copy of my policy.

My air conditioning went out and American Residential Warranty replaced the heating and cooling systems and covered a third of the cost.

The company could use some improvement, dragging their feet and maybe finding better companies to do repairs but My Rep Kevin

She explained my plan to me and advised me on things no one had ever told me about my plan. Martha gets 10 stars from me, ARW.

We have a 80 gal water heater they would us they wouldn’t covered it because our Top Tier plan only cover 75 gal

I called to report the outside water leak. The service request was denied as I was told outside water damage is not covered, only inside the house.

Excellent customer service and experience. The representative was courteous and friendly. She was very understanding.

The woman that helped me was very knowledgeable, courteous, and professional.

These words are from the heart. I truly do appreciate the woman and customer service representative she is !!

Provided a full follow-up, offered great advice, and explained everything with exceptional clarity. Truly professional, kind, and dedicated.

Great interaction on the phone correcting the issue on my account. Thank you for your amazing customer service skills.

Wonderful customer service especially with Ms. **. Very responsive and professional. Would highly recommend them to my friends and family.

They were quick, professional, and very helpful. No drawn out questions or multiple visits to evaluate the problem which I appreciated very much.

He took his time to assist me with my questions and volunteered to escalate my claim! Great customer service is very rare these days.

Thank you so much for servicing our home appliances and more. Very gracious. 😀 ARW Has the greatest customer service thus far today.

We didn't sign for the repair invoice because the repair was not done. Please retain the good reputation of your company & repair our sewer line.

The third time they came out, I was getting mad because they hadn't fixed it, because it worked for a while, and it would quit drying again.

The tech who came out was very polite and professional. Then, I got another and the tech was a bad one.

Great service and completely satisfied. Repairman was on time and fixed all problems with my bathroom plumbing. I would use Mr. ** again if needed.

I just called them and told them what the problem was. They looked up my account, and everything was cordial. The technician who came out was great.

Technician was very polite and was on time. Thank you very much. We would recommend your company to our friends. I am very happy with ARW.

They did send a plumber over here with me to other things to fix

The technician was on time and explained why the washer was not working properly. The technician was very professional and friendly.

As far as the AC technician that ARW sent out, he did not contact me after a few days so I had to contact him.

I haven't had air since June 8th. I reported it on June 9th. The people came out and they said they'd be back out. They're never on time.

Contractor contacted me to schedule a inspection for potential water leak under the home, three sheets in the wind.

Very helpful. Helped with everything I needed done. Was fast and mindful of my situation. Helped in other areas.

Got me the information I needed and took care of my knees right away. She helped get my payment started back right away. Great customer service.

I was very satisfied with her responses. I was concerned about my debit card being saved on file. Denise explained that the case was system driven.

The job was done quickly. The problem was fixed. Thank you so much for sending someone out. Hopefully, this issue will not happen again.

Called ARW and customer service was helpful in recommending 2nd Company and thankfully they responded quickly considering It was a very cold time.

** dealt with Office or upper echelon and kept my business as a customer and even got me a reduction on my bill which I paid promptly.

I called ARW and within 20 minutes they had placed an emergency repair order. I’m very PLEASED with this quick response.

They immediately called an air-conditioning company to get in touch with me to schedule an appointment.

It was very quick and well done. She helped by asking what I needed help with, took my information and helped keep my time short and fast.

Karen was friendly, efficient and solved my issue quickly! It was refreshing to speak to someone who knows her job and is happy doing her job so well!

Of course the price of everything is becoming more & more expensive but the service call fee is worth it vs. the out of pocket money it would cost.

Knowledgeable. I had a few questions and he gave accurate detailed feedback. I really appreciated his decorum and professionalism.

The contractor was out within two days. Go ahead and get ARW Home. It will be worth the troubles of paying monthly. The price is reasonable.

I’d like to thank Karen and the payment department for reaching out and helping me make a payment today and set up a payment for next month.

There were no hassle. Just pay your monthly payment and they will be there for you.

Very pleasant and efficient. Pleasure to talk to. Always nice to hear a friendly voice on the other end of the phone, especially with billing issues.

I had the most absolute best interaction with Karen in billing.

We paid the $120 service fee, we pay our monthly premium, and the plumber who came out said he couldn’t fix the issue and would send someone else.

I had maintenance people come out and had already paid $200, and at that point, it felt like they were trying to recover some of that cost.

My client paid for a warranty that’s now full of fine print excuses and exclusions. ARW Home is not transparent, not helpful, and not worth the money.