ARW Home Reviews
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About ARW Home
ARW Home, formerly known as American Residential Warranty, is a home warranty company that serves all 50 states. Each service call costs $125, and you can choose a local or in-network technician. Plans start 30 days after the purchase date and provide 24/7 emergency response on a variety of systems and appliances.
Visit arwhome.com- Covers systems and appliances regardless of age or model
- Covers multifamily homes and condominiums
- 30-day money-back guarantee
- Coverage caps may apply
ARW Home Reviews
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- 4,976,238 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Aug. 16, 2026
Updated on 08/28/2026: So after reviewing ARW on main different site they finally got in touch with and sent me a text message that McAtee LLC HVAC Only would be the contractor with a number 813-622-8331. I have called 6 times. 5 times they put me on hold and then hang up me. The sixth time it rolled over to a VM. This just goes from bad to worse because this the second contractor that they have sent me a message about this week. Who knows what happened to the first one because they never called.
What a joke of a home warranty service company. Customer service is terrible! Also, you know when ARW called me it was to tell me that my CC didn't go through and they wanted payment. That has been actually the only time they did contact me. I keep all of my phone records so it is easy to do an audit of when and called whom.
Original Review: ARW is the worst warranty company I have ever worked with. I have been without AC for 5 weeks now and have called and filed complaints ever week. I always get the same thing. Your claim has been elevated and someone should contact you soon. Never happens!! I would never use this company!! For them to have such a high score there must be some New Math being applied to this average.
Bill, ARW understands your frustration with the time required to resolve this matter. However, the documented claim history provides important context not reflected in the review.
An HVAC provider was assigned the same day the air-conditioning claim was opened. Following the provider’s evaluation, an electrical inspection was recommended, and a related electrical claim was opened and assigned. The claim has remained active while ARW obtains the information necessary to finalize it in accordance with the terms of the Service Plan.
ARW placed multiple outbound calls to the telephone number on file but was unable to reach you directly. Voicemail messages were left requesting a return call. We regret the delay; however, the characterization that ARW made no effort to contact you is not supported by the documented history. Further claim updates will be communicated directly.
ARW Home
Reviewed Aug. 16, 2026
I've been a member of ARW for a few months now. I’ve had to file two claims with them, and it went very well. When my water heater was leaking, they said it had to be replaced, so I ended up going through another company that I could finance through to get the water heater replaced. But then ARW refunded me the money. They're worth it.
Thank you for sharing your experience with ARW Home. We are thrilled to hear that your claims process went smoothly and that you were satisfied with the resolution regarding your water heater. We appreciate your positive feedback and are delighted to know that you find value in our service. If there is anything else we can assist you with, please don't hesitate to reach out. We look forward to continuing to provide you with reliable service.
Reviewed Aug. 14, 2026
I have been without water since Monday. ARW was notified. They referred me to a contractor, who hung up on me after I said hello. “He said bad timing", I called back again and again. He said he would come out. Then would no show. Yesterday mid day while I was at work an hour away asked me if he could come out. I said tomorrow (Fri). No response. I texted what time are you going to come. No response. I went online and called multiple numbers for ARW claims and they never answered. I waited 40 minutes on the phone for claims yesterday. Then hung up.
ARW states I did not call them. That my timeline is incorrect on trust pilot. That I filed a complaint the day after I opened the claim. I filed the claim on Monday. Filed a complaint on Trust Pilot on Thursday. It is Friday. I have had no water in my house since Monday, no toilets, sinks or showers because I had to turn off the water main. I have buckets underneath the sick underneath the faucet. Even though I shut off the main the water is still leaking in my kitchen.
The contractor says he will come and doesn’t show up. ARW does not answer their phone and their claim department customer service closes by 5 pm. This is the only claim I have made with ARW. Not only have they taken my co-payment they are saying I can hire someone myself or they will reassign another contractor which means I will be without water for the entire weekend. I told the escalation representative the need to get the original contractor out here to turn off the water underneath the sink. If it is the faucet I will have to hire someone else to fix it, however it is a plumbing problem that is covered to turn off the water underneath the sink that is covered. Good luck if you get a claim!
Juliana, we understand the seriousness of being without normal water service. As discussed with ARW’s Escalations Department earlier today, your claim remains active and is being worked within the timeframe explained during that conversation. A service provider was assigned the same day the claim was opened.
The option to use your own licensed technician was offered as an alternative method to expedite service—not as a refusal by ARW to assist or an indication that the claim had been closed. Reassignment to another network provider was also offered.
ARW will continue working the claim in accordance with the Service Plan terms. Because the claim remains active and involves private account information, further updates will be provided directly.
ARW Home
Reviewed Aug. 14, 2026
I had the ARW coverage before. So I went back to them. I have never had a problem with it. Their service is fine. If I needed them, they would always come through for me. It's a good service to have.
Thank you for sharing your positive experience with us. We're thrilled to hear that you've found value in our service and that we have been reliable whenever needed. Your trust and continued support mean a lot to us, and we look forward to serving you in the future. If there's anything more we can assist you with, please feel free to reach out.
Reviewed Aug. 13, 2026
When I submitted a claim for a washing machine going out, they didn't replace it. They just sent me $400 to buy one, and the one I had was about a $1,000 washing machine. I wasn't too proud of that. I thought they were supposed to replace them. Also, there was a guy who asked me if I wanted to get my outside plumbing added on. I said, “Yeah.” Two years later, my outside plumbing stopped up, and they wouldn't cover it. I don't know what happened there. I'm not happy with ARW right now. They're terrible about getting anybody out here to look at anything.
Larry, we recognize that the claim outcomes did not meet your expectations. The appliance claim was resolved based on the applicable coverage under the Service Plan.
The plumbing request was also reviewed. The applicable Limit of Liability had been exhausted by a prior plumbing claim payment, leaving no remaining benefit available during that coverage period.
We also recognize your concerns regarding provider availability and appreciate the feedback. ARW remains committed to administering claims consistently under the Service Plan terms and improving the overall customer experience.
ARW Home
Reviewed Aug. 12, 2026
Denise was very helpful and personable. Helped me sort out the problem. Didn’t feel robotic like other representatives often does.
Thank you for sharing your feedback! We're thrilled to hear that Denise provided excellent, personalized customer service. It's important to us that interactions feel conversational, and we're glad that her approach contributed positively to your experience. If you have any further questions or need assistance in the future, please feel free to reach out. We appreciate your trust and look forward to serving you again.
Reviewed Aug. 12, 2026
I've been with ARW since January, and my experience has been rocky. I've been having some issues with trying to get some stuff done, and then they say it may or may not be covered. I had some sketchy people come out one time. Somebody was supposed to come to my house. When I got there and we met up, I got a cancelation saying they weren't coming. But then somebody showed up, and they were like, somebody sent them there. But it wasn't who the company actually sent.
Then they sent a report that said that whatever the problem was was through a transformer, and they told me to get the city to come out. But the guy never even checked the issue at hand. I had some rocky things happen, and I still had to pay every single time they sent somebody out. The last one, I just canceled because they could not find anybody, and they told me to find someone on my own. But then they said that it might not be something that they cover. But their customer service has been okay. They just need concrete coverage. I want them to follow through on what they're supposed to be doing.
Taryn, ARW understands the concerns raised regarding your service experience. However, the documented claim history reflects that ARW took steps to address the most recent service request.
Coverage cannot be determined before a qualified diagnosis is received, as each claim must be evaluated under the terms, limitations, and exclusions of the Service Plan. After you requested a different provider, ARW initiated the reassignment process. When another available provider could not be located, you were offered the option to use a qualified provider of your choice.
You elected to cancel the service request, and the Trade Service Fee was refunded to the original payment method.
ARW appreciates your feedback and remains committed to administering claims in accordance with the Service Plan terms.
ARW Home
Reviewed Aug. 4, 2026
I call today, add a new credit card. I had the pleasure of speaking with Julie. She was very patience and professional. I give her five stars today for her service!⭐️⭐️⭐️⭐️⭐️
Thank you for sharing your positive experience! We're thrilled to hear Julie provided exceptional service. Her professionalism and patience truly exemplify our commitment to customer satisfaction. If you ever need further assistance or have questions, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future.
Reviewed Aug. 4, 2026
I am very happy with the service I received. The tech was very knowledgeable and professional. The parts were ordered and installed within a 2-week period, and the ice maker was working as good as new. The only complaint I have is the $125.00 co-pay/service call charge. I called 7 or 8 appliance/AC companies, and their charges were less than $100, and some of them dropped that charge if the repair was done by them. I am very happy with ARW, other than their co-pay charges.
Thank you for sharing your positive feedback. We're glad you were happy with the service and the tech's professionalism. We note your concern about the co-pay charge—it’s important feedback that the team will consider. Please don't hesitate to contact us if you ever need assistance in the future. We appreciate your satisfaction and look forward to serving your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Aug. 4, 2026
I have had to open 2 claims. The first didn't go smoothly at the beginning, but ARW made sure they resolved it and that I was satisfied. For the 2nd claim, the process was much smoother. The only thing I wish was different is the turnaround time to receive claim checks.
Thank you for sharing your experiences with us about the claims process. We are pleased to hear the first claim was resolved to your satisfaction and that the second went smoothly. We understand the importance of a timely resolution, and your feedback on the turnaround time is valuable to us. We are committed to continually enhancing our service for all customers. If there are any further questions or needs, please feel free to reach out. We appreciate your trust and look forward to serving you in the future.
Reviewed Aug. 4, 2026
I live in the woods, and Wi-Fi is always very weak, yet all of your cameras always work. It's been a great experience and very calming because I travel. The peace of mind has been priceless. I also have the added benefit of having daily film of the beautiful wildlife surrounding my home.
Thank you for your 5-star review! We truly appreciate you taking the time to share your positive experience. Thank you for being a valued customer!
Reviewed July 31, 2026
Very nice service. Met all questions. Very professional and patient.
Thank you for sharing your experience with us. We're thrilled to hear that our service exceeded your expectations with professionalism and patience in addressing your questions. Providing an excellent customer experience is a priority for us, and we're delighted we could achieve that for you. If you have any further queries, or if there's anything else we can do to assist you, please feel free to reach out. We’re grateful for your feedback and are here to help whenever you need!
Reviewed July 30, 2026
I am glad to have American Residential Warranty as my home warranty. They are the best plan ever made for appliances and electronics. It is a pleasure to have them as my plan for home warranty plan. Thank you for everything.
Thank you for your kind words about ARW HOME! We're delighted to hear that you are pleased with our coverage for your appliances and electronics. We're committed to providing you peace of mind through our home warranty plan. We're here to help and look forward to continually meeting your needs.
Reviewed July 21, 2026
I have been with this company from the beginning and have NEVER been disappointed! Sharita is an example of the excellent staff they employ to help meet consumer needs! Sharita was not only professional, but empathized with my air conditioning dilemma. They reached out within 12 hours when I opened claim at night. Thank you. 😊
Thank you for your continued loyalty and for taking the time to share your experience! We're honored to have earned your trust over the years and are thrilled to hear that Sharita provided the professionalism, empathy, and support you deserved during your air conditioning claim. We'll be sure to share your kind words with her. We truly appreciate your feedback and thank you for choosing American Residential Warranty!
Reviewed July 21, 2026
Difficult claims process with poor communication and many added fees. Trying to cancel was also problematic. Desperate, strong arm approach to keep business with poor knowledge of policies and added cancellation fees.
Thank you for sharing your feedback. We strive to provide a transparent and professional experience throughout the claims and cancellation processes. Based on the information provided, we are unable to identify the matter referenced in your review. If your comments relate to American Residential Warranty, we encourage you to contact our Customer Care team at (888) 508-8886 so we may review your concerns, explain any applicable contractual provisions, and address any questions you may have. We appreciate the opportunity to assist.
Reviewed July 16, 2026
I spoke with Martha this afternoon and she was more than aware of the products that I have and the coverages that I pay for each item. Miss Martha is very knowledgeable and had gone above and beyond to assisting me.
Thank you for your positive feedback! We're thrilled to hear about the excellent support Martha provided. Her expertise and dedication to going above and beyond are core to our service values. We're delighted that she satisfactorily assisted you with all your inquiries. If you have any further questions or need additional help, please feel free to reach out. We appreciate your trust and look forward to serving you in the future!
Reviewed July 16, 2026
The Move Concierge team gave me all my options and I compared the benefits and chose ARW Home. It's been 13 months since I’ve been using ARW and the contractors have been great. I just pay a one-time fee, and they come out and fix my issues. My fridge wasn’t working and the techs had to clean out the drain hose for the freezer because it was accumulating ice. It took about a week because the first company that ARW Home paired me with wouldn't come out because we live in the country. But my fridge has been fixed. ARW is a no-brainer. You can submit a claim 24 hours a day on the portal. It’s extremely easy to navigate and the response is quick.
Thank you for sharing your experience with us. We're thrilled to hear how satisfied you are with our service and our contractors. Despite the initial challenge due to your location, it's wonderful to know that your refrigerator issue was resolved. We strive to make submitting claims effortless and are pleased you found the process seamless. Should you need any further assistance, we're here 24/7. We look forward to continuing to serve your home warranty needs. Sincerely, American Residential Warranty Team.
Reviewed July 16, 2026
I rarely leave reviews, but I feel obligated to share my experience so other homeowners can make an informed decision before purchasing an ARW home warranty. I have been without central air conditioning for over two weeks during the summer and 100 degree heat while continuing to pay my monthly premium and service fees. I purchased this warranty for peace of mind, but when I actually needed assistance, ARW failed to provide the service promised.
The first contractor assigned to my claim did not resolve the issue. ARW then assigned a second contractor who failed to appear during the scheduled appointment window and did not communicate with me. When he finally arrived at approximately 8:15 PM, he refused to leave my property when asked. Despite paying my required service fee, my air conditioning remains unrepaired. I have contacted ARW multiple times by phone and email, with little to no meaningful assistance or communication regarding my claim.
At this point, I have paid for a warranty, monthly premiums, and service fees, yet I am still without air conditioning and have spent countless hours trying to obtain help. A home warranty should provide support during unexpected home repairs—not create additional stress and frustration. I encourage anyone considering ARW to carefully research customer experiences before signing up. My experience has been beyond disappointing, and I will be pursuing refunds of my service fees and filed a complaint with the Better Business Bureau and other appropriate consumer protection agencies. Homeowners deserve reliable service, timely communication, and accountability. Unfortunately, that has not been my experience with ARW. If I could give them zero stars, I would.
Thank you for sharing your feedback. We understand how frustrating it can be to experience an air conditioning issue during extreme temperatures. Our records reflect that ARW remained in communication with you throughout the handling of your claim and worked to address your concerns, including coordinating with our dispatch partner regarding service provider performance and escalating the matter for further review when concerns regarding scheduling and the assigned technician were brought to our attention. While we regret that your service experience did not meet your expectations, we appreciate the opportunity to review your concerns and continue working with our service partners to address service-related matters and improve the overall customer experience.
Reviewed July 15, 2026
Your service representative, NOVE, did a great job answering my questions and completing my request. He was concise with his explanations, professional in his manner and p it my mind at ease. I’m so glad I chose ARW and that you chose NOVE!
Thank you for sharing your positive experience with Nove! We're thrilled he addressed your questions and requests with professionalism and clarity, inspiring confidence in your choice of service with us. Having team members like Nove reinforces our commitment to excellent service. If you have any further questions or need assistance in the future, feel free to reach out. We appreciate your wonderful feedback and your choice in ARW!
Reviewed July 13, 2026
Spoke with Denice; she was very helpful and friendly in helping me with my situation. Also told me about other incentives I could get regarding my home. ADT as a home protection and an additional one for my plan.
Thank you for sharing your positive experience with Denice. We're thrilled to hear she was helpful and friendly in addressing your needs. It's great that she informed you about additional incentives and options to enhance your home protection plan. Our goal is to provide valuable support and impactful service to our customers. If you have any further questions or need additional assistance, please don't hesitate to reach out. We appreciate your feedback!
Reviewed July 13, 2026
Called Friday about my ac being out. Still haven’t heard anything back and had to call back repeatedly. I also have small toddlers in the house and the agent acted as if they didn’t have compassion for trying to get this resolved.
Thank you for sharing your feedback. We understand how stressful it can be to experience an air conditioning issue, especially when you have young children at home. After reviewing the account activity, our records reflect that two attempts were made to initiate a claim through our automated system; however, the claim request was not completed during either call. We also confirmed that you later spoke with a Customer Service Representative, who provided instructions on using your own contractor and advised you on the next steps to proceed with your claim. Because a completed claim request was not received, the claim process was not able to move forward. If you still require assistance, please contact our Claims Department directly at 888-508-8886 (Option 1), open your claim online, or submit your request through the customer portal so we can assist you as quickly as possible. We appreciate the opportunity to assist you and look forward to helping resolve your concerns.
Reviewed July 10, 2026
LaSandra was a perfect associate to straighten out my problem.. She did so with patience and intelligence. Hire more LaSandras 💖. With associates like LaSandra your company would be an A-1 companion to homeowners.
Thank you for sharing your wonderful experience with LaSandra. We’re thrilled to hear she handled your issue with such patience and intelligence. She truly represents the spirit of exceptional service we strive for. We appreciate your kind words, and will make sure LaSandra receives your commendation. Please let us know if there's anything else we can assist you with. Your feedback bolsters our commitment to excellent service for homeowners.
Reviewed July 8, 2026
I call ARW and tell them the problem and pay the money. Right now, I'm okay with them. I recently sent a claim for the thing going out on my air thing outside, and it didn't take them long time to fix it.
Thank you for sharing your recent experience with us. We're glad to hear that the claim for your outside air unit was resolved promptly. Your satisfaction with our timely service is important to us. If you ever need further assistance, please feel free to reach out. We look forward to continuing to provide you with efficient service.
Reviewed July 6, 2026
Karen handled my problem quickly. She was very polite and knowledgeable.
Thank you for sharing your positive experience. We're delighted to hear that Karen handled your issue quickly and effectively while demonstrating politeness and expertise. Our commitment is to provide exceptional service, and your feedback reaffirms our efforts. If there's anything else we can do for you, please don't hesitate to reach out.
Reviewed July 6, 2026
I’ve been with ARW for three years now. I submitted a claim recently for my washing machine. They did a good job. But they had to wait for the parts. They couldn't get the part for my washing machine. So, they went on and switched that out for me to go and pick out another washing machine. And I thought that was nice. It was excellent.
Hello,
Thank you for your kind review. We're thrilled to hear that you had a positive experience with our team regarding your recent washing machine claim. Although there was a delay in part availability, we're pleased to have met your needs efficiently by providing a replacement. Your satisfaction is very important to us. Should you need further assistance in the future, please feel free to reach out. We look forward to offering continued service under your warranty plan.
Sincerely,ARW Team
Reviewed July 5, 2026
ARW has been quick and very responsive. They communicate every step. I've used them once and they were very helpful in getting our washing machine repaired. So far, so good. The claims process was fairly easy. ARW gave me the name and number and a time range of when they would give us a call to set up an appointment. The communication was very open. They were aware of what was going on with the case. So, it was very clear. If there's been a change in the technician or the company that they use, they’ll tell you why there's a change. ARW gives me peace of mind, so I don't have to worry about my budget being blown out if something does need a repair, and that gives me a lot of confidence.
Hello,
Thank you for sharing your positive experience with ARW. We're delighted to hear that our quick response and transparent communication have given you confidence in managing repairs like your washing machine. Providing peace of mind to our customers is our priority. If you need any assistance in the future, please don’t hesitate to reach out. We look forward to continuing to support your home warranty needs.
Sincerely,ARW Team
Reviewed July 4, 2026
When I need to submit a claim, I will call in to ARW and tell them what's going on. So far, it's been pretty easy. I've been with ARW for quite some time and when you call them, it's kind of difficult getting through to someone. But once you get through, everything works out. It also depends on what time you call. If you call any time after 12:00, you may not get a rep right away. So you have to call first thing in the morning. To anyone considering getting ARW, they need to have patience when making their claims, and if they don't get through, they should try back. Also, their price went up, but it's the same with any other home warranty company. All in all, American Residential Warranty is a good service to go to and I like it.
Thank you for your review and your continued loyalty to ARW. We're glad to hear that your claims process has been smooth. We acknowledge the experiences some customers have with wait times which vary based on call timing, and appreciate your patience. Likewise, we understand pricing adjustments can be frustrating but are a trend across the industry. Your positive feedback is greatly appreciated, and we're here to support you with any future needs.
Reviewed July 3, 2026
ARW is another scam. They say it is covered when signing up the contract, but when you have a problem, they will say it is not covered. Do not sign up with ARW. A simple example. Garage motor is covered, but attachment to the garage motor is not covered like chain, etc. They will not tell this before. Another example. HVAC is covered but they do not cover the drain pan which is filling up with water. Another example... Water heater is covered but if it is not heating properly that is not covered.
Thank you for sharing your feedback. Coverage determinations are made in accordance with the Terms and Conditions of each individual Service Agreement, including the applicable coverage, limitations, and exclusions. The Service Agreement is made available to customers for review, and customers are provided a 30-day Money-Back Guarantee period to review their coverage and determine whether the plan meets their needs. Because every claim is evaluated based on the specific diagnosis and the applicable Terms and Conditions of the Service Agreement, claim outcomes may vary.
Reviewed July 3, 2026
I've been with ARW for a little over a year and they're better than my previous company. So far, so good. They're pretty quick. Their price is much more competitive than American Home Shield.
Thank you for your positive feedback. We're glad to hear you've had a good experience with us and found our services swift and competitively priced compared to previous alternatives. If you ever have any questions or need further assistance, please don't hesitate to reach out. We look forward to continuing to serve your home warranty needs.
Reviewed July 2, 2026
I've been with ARW home since 2025. I was first time home owner looking for a home warranty, ARW is great and reliable and they also amazing friendly customer service that are super easy to get ahold of and willing to help and thoroughly address any questions or concerns. I had the pleasure to speak with Martha. She was very helpful and addressed all of my concerns beautifully! 5 stars for Martha! ⭐️⭐️⭐️⭐️⭐️
Hello,
Thank you for sharing your kind review and 5-star rating for Martha! We’re delighted to hear she provided you with friendly and effective service. At ARW Home, we strive to deliver reliability and prompt customer care, and it's wonderful to know Martha beautifully addressed your needs. If you need further assistance or have any questions, we're always here to help. Your feedback encourages us to uphold our commitment to excellent service.
Sincerely,ARW Home
Reviewed July 2, 2026
Denise was very professional, quick, and helpful with adding water line coverage to my plan. She was able to move my start date back to the actual closing date of the house since closing got pushed back.
Thank you for your positive feedback! We're delighted to hear that Denise was professional, quick, and helpful in assisting with your water line coverage addition. We're pleased she could adjust your start date to fit your requirements. Your satisfaction is important to us, and we're happy to support your needs during your closing process. If there's anything else you need, please don't hesitate to reach out. We appreciate your choice in our service!
Reviewed July 2, 2026
ARW's service has been pretty decent. The people who have come here to do servicing have been very nice and respectable. Recently, my central air was not working and it had something to do about the compressor. I'm going to need a new one and I had put in for a buyout, but I still have not received it. The last time I talked to someone, they said it would be 14 days from the time I talked to them. His name was Anthony and he said that it had been approved. But it's been a while.
Thank you for sharing your experience. We're thrilled to hear that our service team has been polite and respectable. We're sorry for any inconvenience regarding the compressor buyout. Since it was approved, we'd expect resolution within the timeframe specified. Please reach out to our customer service team for any updates or if further support is needed. Your patience is greatly appreciated, and we're committed to ensuring your issue is resolved.
Reviewed July 1, 2026
Ty was very nice and answered my questions to my understanding. She explained things very well. Thank you, Ty for everything, for your cooperation and patience. All of my questions was answered and solved, and I would recommend her to my family and friends.
Thank you for sharing your wonderful experience with Ty. We appreciate your kind words about her ability to answer your questions clearly and patiently. It's fantastic to hear she went above and beyond to resolve your concerns. We’re delighted that you're happy to recommend her expertise to others. Your feedback inspires us to maintain our excellent service standards. If you need further assistance, feel free to reach out.
Reviewed July 1, 2026
I have nothing but issues to get my washing machine in 2 months fixed. What kind of warranty company takes that long?
Thank you for your feedback.
We understand the importance of having household appliances repaired as quickly as possible. Our review reflects that a service provider was assigned, and our service network continued working to facilitate the earliest available appointment. Throughout the process, scheduling updates were provided, and the appointment was subsequently rescheduled at the customer's request.
We appreciate the opportunity to assist and remain committed to working with the assigned service provider toward resolution of the claim.
Reviewed July 1, 2026
I've been with ARW for 11 years. I did research back then, and I decided to go with them. They've always kept me happy up until now. I didn't realize that my total amount for an electrical work that they would pay would be $500, which I find rather low considering the electrical work on a house normally costs more than that. Then it took forever, and it took almost a month worth of time for them to make a decision on whether or not they'll accept the claim. They said that the limit they'll pay is $500, and then they said, "But if you want, you can have a buyout, but you only get $315," and that kind of pissed me off. I didn't like the way they handled it. It took way too long to get a yes or a no. Also, they hired an incompetent electrician. I had somebody else come in and check it out. Not only were they able to fix it within a matter of not even a half hour, they also charged me a whole lot less.
It was not the issue that was put originally. So, when ARW's electrician got here, they misdiagnosed and ended up costing me a lot of money because it was my electrical outlet that my stove was connected to that needed to be fixed. So, I went three weeks without a stove, which meant we weren't able to cook, which meant we had to eat out. I'm just talking fast food, and that's still expensive as hell. So, I'm very dissatisfied. I told ARW, "I've been with y'all for 11 years. This is how you treat me? I'm gonna have to rethink staying.”
There was one other time they gave me trouble, and they ended up doing right by me after the trouble. So, I was fine with it. I don't mind arguing and disagreeing as long as the right outcome comes out. It doesn't always have to be if you agree with me. As far as the price, originally, it was 50 bucks to get somebody to come out, and now it's 120. I always call. I don't like to do the online. I like to talk to somebody. ARW's reps are all very respectful.
Thank you for taking the time to share your experience and, most importantly, thank you for being a valued ARW customer for more than 11 years. We sincerely appreciate the trust you've placed in us over the years.
We understand how frustrating it can be when a claim takes longer than expected to reach a resolution, particularly when it affects the use of essential appliances in your home. While additional documentation was necessary to complete the claim review before a determination could be made, we recognize the inconvenience caused by the length of the process.
We're pleased to know our customer service representatives continued to provide courteous and respectful assistance throughout your interactions, and we appreciate you recognizing their efforts.
Your feedback regarding both the claims experience and the service provider has been shared internally for review. We value your many years of business and hope to have the opportunity to continue serving you in the future.
Reviewed June 30, 2026
I purchased a home warranty service from American Residential Warranty (ARW) in May 2026. Within the exact same week of purchase, I called their customer service line to cancel the service. During that call, I was repeatedly placed on hold, transferred to another department, and placed on hold again. A representative finally told me the policy would be cancelled, but they refused to provide a cancellation confirmation number. I immediately followed up via email to request written verification of the cancellation, but the company never responded. Weeks later, I called back to check the status. The representative confirmed the account was cancelled, and I can no longer log into the online user portal. However, ARW has failed to issue my refund. Because I cancelled within the first week, I am contractually entitled to a full refund under ARW's 30-day money-back guarantee, but no funds have been returned.
Thank you for your feedback.
Our records reflect that your request to cancel your Service Agreement was received on June 8, 2026, and your account was cancelled in accordance with your instructions.
During your subsequent conversation with our Customer Service Department, you were advised that your refund would be processed back to your original method of payment within the timeframe provided under the Service Agreement. At the time your review was submitted, your refund remained within that processing period.
Your cancellation has been completed, and your refund is being processed in accordance with the terms of your Service Agreement.
Thank you for the opportunity to review your concerns.
American Residential Warranty
Reviewed June 30, 2026
Karen in billing is great! Amazing personality and super easy to work with! She made the billing process feel like an accomplishment rather than a chore. Offered me additional services and didn’t become overbearing when I refused. She’s great!
Thank you for your positive feedback on your experience with Karen. We’re thrilled to hear she made the billing process smooth and pleasant by accommodating your preferences with ease. It's great to have team members like Karen who feature exceptional service without being overbearing. We appreciate your feedback and look forward to serving your future needs!
Reviewed June 30, 2026
They are awesome. When talking, they break down to explain things.
Thank you for sharing your positive feedback! We're delighted to hear that our team’s efforts to break down and explain things clearly enhanced your experience with us. We strive to provide you with a service that's both informative and supportive. Should you have any further questions or need assistance, feel free to reach out.
Reviewed June 26, 2026
I had an awesome experience with Martha. She help me find the right insurance coverage for my home, she was helpful with every advice she gave me, thank you so much. You guys have done a good job having her in that position.
Thank you for sharing your wonderful experience with Martha. We’re delighted to hear that she provided exceptional support in helping you find the right home insurance coverage. Her ability to offer valuable advice aligns perfectly with our commitment to excellent service. Your positive remarks reinforce the dedication we strive to deliver. If you ever need further assistance or have questions, we're here to help. We appreciate your feedback!
Reviewed June 25, 2026
I’m able to contact them, what I don’t like is that you have to wait 30 days if you’re switching from one plan to the next, I feel like I shouldn’t have to wait 30 days if I’m already with the company.
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the 30-day wait period for plan changes. We're constantly working to improve our services and take your concerns seriously. If there's anything else we can assist you with, please do not hesitate to reach out.
Reviewed June 25, 2026
Denise was so kind and so supportive. ARW is a wonderful organization and I highly recommend them. They have been so supportive and follow through for our family's needs. We get follow through by phone calls for our needs and Denise was very professional!
Thank you so much for recommending ARW! We’re delighted to hear that Denise provided the kind and professional support you and your family required. Knowing how supportive our team’s follow-up calls have been to you underscores our commitment to exceptional service. Feel free to reach out anytime, and thank you for sharing your experience!
Reviewed June 25, 2026
American Residential Warranty has more competitive pricing than others, and I've been with them for five months. The claims process was easy, and dealing with the representative was good. But the technician never came out. They had me send pictures instead, and we ended up settling the claim. I’d like to have had a proper company actually come out.
Thank you for sharing your feedback. We are pleased that you found our pricing competitive and the claims process smooth. However, we apologize for the inconvenience caused by the lack of a technician visit. We understand your preference for an in-person service and are evaluating our processes to ensure customer satisfaction. Please don't hesitate to reach out to our customer service team if you have further questions or require assistance. Your feedback helps us improve.
Reviewed June 23, 2026
I was very frustrated at the beginning because the telephone system did not help me find the right person. However, once I got a human being Karen, she was awesome and went out of her way to help me. She was warm, caring and an absolute professional.
Thank you for sharing your experience! We're pleased to hear that Karen recognized your needs and provided excellent support, making your impression with our customer service much better. We understand the process was initially challenging due to the system, and we're committed to streamlining it. It's heartening to know Karen's warmth and professionalism left a lasting impact. We appreciate your feedback and are here to assist you anytime!
Reviewed June 23, 2026
Kevin was great! He was kind, professional and attentive to our needs. Kevin went into detail on our case and looked at all aspects including our loyalty as customers. He reinforced my faith in ARW. Thank you very much.
Thank you for sharing your experience with Kevin. We're thrilled to hear that he was kind, professional, and attentive, providing exceptional service and reinforcing your trust in us. Your feedback is greatly appreciated and encourages us to continue delivering high-quality support. If there's anything else you need, please feel free to reach out.
Reviewed June 19, 2026
The young man helped me tremendously. He was very nice and professional, very knowledgeable, and his name is. Move. It was just a great experience. I was very pleased with the help I received this morning.
Thank you for sharing your positive experience. We're thrilled to hear that you found the interaction with our team member helpful, knowledgeable, and professional. Providing excellent customer service is our top priority, and we're glad we met your expectations. Your feedback is highly valued and helps us continue delivering exceptional support. If you need further assistance, please do not hesitate to reach out.
Reviewed June 18, 2026
I have only had them a short time but so far so good. I have had the pleasure of talking to a couple people and they have all been very pleasant. Denise the last time and she was very helpful. I have not made a claim yet I praying I do not have to.
Thank you for your feedback! We're happy to hear your interactions have been pleasant and Denise was able to assist you effectively. It's always our goal to provide helpful and friendly service. We hope you never need to make a claim, but rest assured, we're here to support you if needed. Feel free to reach out with any questions or if you require further assistance in the future.
Reviewed June 18, 2026
Karen was very efficient in notifying me about my account balance and getting my account paid for in a timely manner. She was very kind and informative of the information needed to proceed with the transaction.
Thank you for your praises regarding Karen's efficiency and kindness. We're delighted to hear that she provided the necessary information and eased your account payment process. Our goal is to offer seamless support, and it’s reassuring to know Karen achieved this for you. Please don't hesitate to reach out if further assistance is needed. Your feedback is appreciated and valued.
Reviewed June 17, 2026
We needed to get our washing machine repaired. ARW was so easy to work with. They kept me updated with every step of the repair including when parts came in. They set up the referrals without me having to do any research and the technicians came out so quickly.
Hello,
Thank you for your positive feedback. We're glad to hear that your experience with ARW was smooth and efficient, from setting up referrals to keeping you informed throughout the repair. Our goal is to provide hassle-free service, and it's wonderful to know we achieved that for you. Please feel free to contact us anytime you need further assistance.
Reviewed June 17, 2026
It took a couple of weeks before I was asked to hire my own vendor to repair my heater. Once I had the work done it only took a couple days to review and approve my claim. It did take almost 2 weeks to receive a check. But I was happy the entire expense was approved.
Thank you for sharing your experience! We appreciate your patience during the process and we're pleased to hear that you're happy the full expense was covered after your repair. Receiving prompt claim approval matters greatly to us. If there's any further feedback or assistance you need, feel free to contact us.
Reviewed June 16, 2026
Garett Davis did an excellent job, I called to cancel but he convinced me to stay, by explaining my policy details. He noticed immediately that I had been with ARW since 2015. He was polite and sincere and truly wanted to keep me as a customer.
Thank you for sharing your experience with Garett. We're happy to hear that his attentiveness and sincerity contributed to retaining your loyalty since 2015. It's wonderful that he was able to address your concerns and provide clarity about your policy. We truly value long-term customers like you and remain dedicated to offering exceptional support. If you need further assistance or have more questions in the future, please don't hesitate to reach out.
Reviewed June 13, 2026
Ms. ** called and advised me that my payment did not go through for my coverage. I'm not sure what happened because the funds were in my account. She was very kind and understanding and ran through again with no problems. Ms. ** is a very pleasant Customer Service Representative to deal with.
Thank you for sharing your experience. We're delighted to hear that Ms. Karen provided such warm and efficient service, resolving your payment issue seamlessly. Our team is dedicated to ensuring our customers receive the attentive support they deserve. If there's anything else we can assist you with, please don’t hesitate to reach out. We appreciate your feedback and look forward to continuing to serve your needs.
Reviewed June 13, 2026
I've had two claims with ARW. They ignored the first claim. My water heater went out and I had the plumber send them the bill. I called ARW and they wanted me to send the water heater information to them. I sent them some photographs of the new and old water heaters and the serial numbers. But I still haven't gotten any response from them. My plumber is very irate. He came out of his pocket to buy me another water heater. The other claim was when the motherboard in my central heat went out within two weeks. But ARW handled it and sent the technician out and fixed it. I was very satisfied.
Thank you for taking the time to share your experience. We are pleased to hear that your central heating claim was resolved to your satisfaction and appreciate your recognition of that service experience.
We also understand your concerns regarding the water heater claim. Our records reflect that documentation was requested to facilitate review of the reimbursement request and that efforts were made to confirm the appropriate email address for submission. As of the date of this response, the requested documentation has not been received. Once the required information is provided, we will be able to continue the review process in accordance with the terms and conditions of the agreement.
We appreciate the opportunity to serve you and thank you again for your feedback.
– American Residential Warranty
Reviewed June 10, 2026
American Residential's customer service dropped the ball a lot a few years ago, but they got better. I’ve been with them for about ten years and recently, I had them come out for the boiler. I spoke to someone on the phone, and it was very professional. They couldn’t do anything, though, so it ended up being a payout.
Thank you for sharing your decade-long journey with us. It's wonderful to hear you've noticed improvements over the years and appreciate our professional service. We aim to meet your expectations even when a payout is needed for solutions outside of our typical service capabilities. Your feedback is invaluable, and we're thankful for your continued trust. If there’s anything more we can assist you with, please feel free to reach out.
Reviewed June 9, 2026
Chantal was extremely patient and professional with dealing with my inquiries about my plan. She made sure that all my questions and concerns were addressed. Dealing with customer service can be an adventure called hit or miss and with Chantay, it was definitely a HIT.
Thank you for sharing your positive experience with Chantal. We’re delighted to hear that her patience and professionalism made your inquiries effortless. It’s wonderful to know she provided the attentive service you deserve. If there’s anything else you need, please feel free to reach out. We value your feedback and look forward to continuing to deliver superior customer service.
Reviewed May 31, 2026
American Residential did what they were supposed to do. They were very good at explaining things. I did most of the claims process online and American Residential got back to me pretty quickly within a day, and then they set up a vendor to come check out. We had some issues with our oven, and within four days, someone came and looked at it. He was a very good technician. He was very informative and polite. But when I had a claim for the stove, they couldn't do the repair because the stove was so old that they couldn't get parts for it. So, it ended up that we had to get a new oven. I'd recommend them. It's a good service. I like what they had to offer. The way they handled things was a little bit better than the warranty company I was with before. So far, I've been happy with them.
Thank you for your glowing review and recommendation! We're pleased to play a part in your positive experiences, both with timely assistance and with polite, informative service from our technicians. We regret we couldn’t repair the stove due to unavailable parts but hope your new oven is a satisfactory resolution. We're thrilled to be outperforming your previous warranty service and look forward to continuing to serve your warranty needs efficiently. If there's anything else we can do for you, just let us know.
Reviewed May 30, 2026
When somebody from ARW came out to my home, their customer service was very good. I was impressed that they were thorough. They were sincere and honest. There were questions that they were asking me. It was an enjoyable experience.
Thank you for the wonderful feedback. We're thrilled to know you had such a positive experience with our team's honesty and thorough service. Your satisfaction is very important to us, and we're glad to have been able to meet your expectations. Should you need any further assistance, please feel free to reach out. We look forward to continuing to serve your needs with excellence.
Reviewed May 29, 2026
I would like to express my deepest appreciation to Angel, who was my customer service professional today. Earlier this morning, I received a call from ARW, informing me about a newly added sewer coverage policy. I listened to him, and our signals got crossed. He mistakenly added the coverage without my explicit agreement. My account was charged.
I called to correct this charge. Angel was my service professional. She was empathetic, kind,and reassuring. She understood my skepticism about ARW having such easy access to my account. She also confirmed that my account would be credited today. She also reassured me that ARW is a great company and would never intentionally mislead anyone. Our phone connection cut off. Angel called me back twice. She was very concerned that the phone disconnect would cause me more concern. She actually CARED about me as a person in a vulnerable situation. She is model of how to build/rebuild trust with a customer!
Hello,
We're pleased to hear about your positive experience with Angel. Her dedication to providing caring, reliable service is exemplary. We're glad she could effectively assist you and address your concerns. Your satisfaction is critical to us, and we appreciate your understanding. If you have any further questions or need assistance, feel free to reach out. We look forward to serving you and ensuring your continued confidence in our service.
Sincerely,ARW Home Services
Reviewed May 29, 2026
My husband decided on American Residential and it’s been less than a year since we’ve had the warranty. I reached out to them by phone when we were having issues and everyone was pleasant. We had to purchase the water heater and then American Residential gave us $500 towards it. So, that was very helpful and it was a good experience because the water heater is almost $2,000 when you purchase one. They had it installed, too, so that went well.
I had an issue with the refrigerator because they didn’t have the part for it. For instance, it’s June 1st, and the part wasn’t going to arrive until around June 15th. In the meantime, I had a refrigerator full of food and all that was in the freezer had to be thrown away. I was frantic about all the food I had to discard, and it was taking a long time for the part to arrive. I didn’t want to wait and American Residential gave me $500 toward the purchase of a new refrigerator. Since they had already ordered the part for the old one, I had to pay a restocking fee. An exception should have been made because the part was taking so long to arrive, and I should not have had to pay the restocking fee.
Thank you for sharing your experience. We're glad to hear our team was helpful with your water heater. We apologize for the delay with the part for your refrigerator and appreciate your understanding in what may have been a frustrating situation. We’re pleased to have provided compensation towards a new refrigerator, and we will consider the feedback regarding restocking fees. We value your feedback and support!
Reviewed May 27, 2026
I had a hot water heater tank go out and ARW gave me 300 on it, but they didn't cover it. They said it was because the heater was over 10 years old. I had to let their rep know that everything in my house is over 10 years old as it was built in 1959. And I had ARW since 2018. S, they added 200, but I didn't like that because that's not coverage. So they gave me $500 on a new one and that means I had to pay for installation and everything else. Then the lady who I talked to after that gave me the discount and told me what she should’ve done.
ARW is lucky I'm still with them. Right now, the warranty is almost like a waste, unless you got a new house, because they're not covering anything that's old. I'm only still with them because when I was going to cancel, they knocked some money off. But again, I'm still going back and forth in my head about this about how much money I'd be throwing to the wall. Also, when I first got them, when I make a claim, I was only paying $55. I hadn't made a claim in a couple of years and now, it’s $125. I know it's because of inflation but that’s a big difference.
Thank you for your feedback and for being a valued ARW customer since 2018.
We appreciate your loyalty and understand your disappointment with this experience. While we recognize that not every claim outcome will meet a customer's expectations, we are pleased that our team was able to work with you to address your concerns.
We value your business and appreciate you taking the time to share your perspective.
Reviewed May 26, 2026
Good morning my review of my customer service this morning with Ms. ** was very professional, while helping to assist me on the issue that I had called in for. Thank you
Deborah Ann **
Thank you for sharing your positive experience with Ms. ** this morning. We're pleased to hear that she provided professional and helpful support to resolve your issue. If there's anything else we can assist you with, please feel free to reach out. We strive to deliver exemplary customer service continually.
Reviewed May 25, 2026
Karen was great at taking care of what I needed, she went above and beyond and made sure to check with me about the dates that coincided with my schedule! I had to reschedule my payment and she explained that if I scheduled a date I would stop getting the text messages every day, as well!
Thank you for your kind feedback. We’re delighted to hear that Karen exceeded your expectations during your service experience and actively ensured everything was just right for you. It’s great to know she was helpful in managing your payment schedule. If you require any further assistance, please feel free to reach out. We appreciate your support and are committed to maintaining the high standards of service you deserve.
Reviewed May 23, 2026
I was very pleased with my experience with ARW. They sent a technician out initially to diagnose the issue within 4 days of my initial call. He then sent in his estimate to ARW and they sent him to return. He spent a good amount of time correcting the issue and remained on site to make sure all worked properly.
Thank you for sharing your positive experience with ARW! It's great to hear that our response time and the thorough work of the technician met your expectations. Ensuring proper diagnostics and resolution is integral to our service commitment, and we're glad this was reflected in your experience. We appreciate your feedback and look forward to continuing to support you whenever needed. If you have any more thoughts to share, please don't hesitate to reach out.
Reviewed May 22, 2026
In the past two months my fridge and my washer went out. Both times they sent out the same technician who was always late. This last time he showed up and on my door cam he was doing up his pants and putting on his shoe. Both experiences left me without a fridge for a month and then a washer for a month. They drug process out over several appointments draining money that was allowed and then saying after a month they couldn’t fix it, leaving a pathetic sum to get a new one. TERRIBLE company with TERRIBLE service. Abort and run from this company. Do not waste your time. They will take your money and leave you with absolutely nothing.
Thank you for taking the time to share your feedback. We regret to hear that your experience did not meet your expectations and understand how frustrating it can be to be without essential household appliances.
Based on our review of the claim history, benefits were provided up to the maximum amount available under your Service Plan for both the refrigerator and washer claims. We also appreciate your comments regarding the service provider, as customer feedback helps us evaluate the performance of our authorized service network.
We appreciate your feedback and wish you the very best moving forward.
Reviewed May 21, 2026
I’m very satisfied with the entire process and service. Historically its never been easy to file a claim with any kind of insurance. ARW really is keeping the promise of providing a warranty that is worry and stress free, TOTALLY WORTH IT!
Thank you for the wonderful feedback. We're thrilled to know that our service surpassed your expectations and made the process easier and stress-free for you. Your satisfaction is our top priority, and we're delighted you found the warranty process worth it. Should you need any assistance in the future, feel free to reach out. We greatly appreciate your trust in us and look forward to continuing to serve your home warranty needs.
Reviewed May 21, 2026
This is the worst company. It took a week to get the results and the claim and I had to keep calling them and after a week they declined the claim which had paid for the year and then 125.00 for nothing. Then the service person called and stated that he would still come and fix it for 350.00. They are hard to get into with and they don't want to pay out what you have already paid.
Thank you for sharing your feedback. We regret that your experience did not meet your expectations. After reviewing the claim, the coverage determination was made in accordance with the terms and conditions of your Service Plan. We understand that claim outcomes are not always the result our customers hope for, and we appreciate you taking the time to share your experience. We wish you the very best moving forward.
Reviewed May 21, 2026
Gaelle was awesome while serving me and helping me to file my claim!! She also provided knowledge and great customer service!! ARW needs more people like her!!
Thank you for sharing your wonderful experience with Gaelle. We're thrilled to hear that her exceptional service and expertise made filing your claim a smooth process. Our team values talented individuals like her who provide comprehensive customer support. Should you need any more assistance in the future, please don't hesitate to reach out. We appreciate your feedback and are committed to maintaining high service standards to enhance your experience with us.
Reviewed May 20, 2026
Kevin was extremely knowledgeable and helpful with my issue. He gave me information that will help me financially. Great service and I am very grateful to have spoke with him. He is definitely an asset to your team.
Thank you for sharing your experience with Kevin. We're thrilled to hear that his knowledge and assistance greatly benefited you. It’s fantastic to know that he was able to provide such valuable support. Our team truly values committed members like Kevin. If you need additional help or have further inquiries, feel free to reach out. We appreciate your feedback and look forward to assisting you again in the future.
Reviewed May 20, 2026
The call was very brief, but Karen was nice. She was able to help me with my bill. I asked about the billing cycle since my paydays are biweekly. She even asked about a security system. Very pleasant call.
Thank you for taking the time to share your feedback. We're delighted to hear that Karen was able to assist with your billing inquiry and provide you with a pleasant experience. Our team is committed to professionalism and care in addressing customer needs. If you have any further questions about your billing or need additional assistance, please don't hesitate to reach out. We appreciate your kind words and look forward to serving you in the future.
Reviewed May 18, 2026
Kara was a pleasure speaking with her. She is knowledgeable and patient, too.
Thank you for sharing your positive experience with Kara. We’re thrilled to hear that she was knowledgeable and patient during your interaction. Our team takes pride in providing exceptional service, and it’s wonderful to know that’s reflected in your experience with her. Should you need any further assistance or have additional inquiries, feel free to reach out. We appreciate your feedback.
Reviewed May 16, 2026
Karen was great, I don't give a 5 to anyone, but she gets a 4+.
Thank you for sharing your experience with Karen, and we are so glad to hear she provided great service. We appreciate the recognition and are delighted you had such a positive interaction. Feedback like yours encourages us to continue delivering our best. We appreciate your rating and are thrilled to have you as a valued customer. If there's anything else we can do, please let us know!
Reviewed May 16, 2026
Excellent service by Nove service person that took my payment!. Great experience!!!! Nove was very courteous, patient and answered all of my questions.
Thank you for sharing your experience with Nove. We're thrilled to hear that you received courteous and patient assistance, and it's wonderful that Nove effectively answered all your questions during your transaction. Our team is dedicated to providing exceptional service. Your feedback is greatly appreciated, and if you ever need further assistance, please feel free to reach out. We look forward to continuing to serve you.
Reviewed May 15, 2026
Kevin from ARW called about my claim - he was friendly, helpful and thorough explaining the outcome and giving me options. He’s been the most pleasant person from ARW I’ve talked with so far. Thank you for the help today.
Thank you for sharing your positive experience with Kevin. We're delighted to hear that he could assist you effectively and provide friendly, thorough guidance for your claim. Our team is dedicated to delivering professional service, and it's great to see our efforts reflected in your experience. If you need any further assistance, please feel free to reach us. We appreciate your feedback and your trust in us.
Reviewed May 15, 2026
Chante was extremely helpful. She expedited my issue and I was pleased with the end result. I needed to cancel my policy for other reasons than quality of service. My policy was brand new. And I was having difficulty getting that taken care of.
Thank you for sharing your positive experience with Chante. We're thrilled to hear she was able to efficiently assist you with canceling your policy. Your feedback helps us ensure our team continues to deliver swift and knowledgeable service, even beyond common requests. If there's anything else you need, please don't hesitate to reach out. We wish you the best and appreciate your valued communication.
Reviewed May 12, 2026
I had such a positive experience calling in to renew my contract. The lady I was working with was Angel. ** was so kind, informative, great to work with, and overall just a joy to be on the phone with. I told her I wanted to go to lunch with her at the end of our conversation. She was such a kind soul. You guys have a gem working for you!
Thank you for sharing this delightful review! We're thrilled to hear that Angel provided you with kind and informative service during your contract renewal. It's evident she goes above and beyond to brighten our customers' days, and we're fortunate to have her on our team. We'll ensure she knows the impact she had on your experience. We greatly appreciate your feedback and look forward to speaking with you again in the future!
Reviewed May 11, 2026
Kevin was a delight walking me through all of my coverage options and helping me open a claim. He was very professional and made sure to let me know of all of the disclaimers and inclusions in my coverage and got my claim all squared away!
Thank you for sharing your wonderful experience with Kevin. We're delighted to hear that he was able to assist you efficiently in exploring your coverage options and successfully handling your claim. Our team's commitment to professionalism and thorough communication is at the core of our service, and it's great to know Kevin exceeded those expectations. If you need any further assistance now or in the future, don't hesitate to reach out. We appreciate your trust in us!
Reviewed May 9, 2026
When I called about the problem with our washer the agent was very nice and professional. He got us someone to repair it right away. The technician was fast and told us what it needed and he had it available then. Thanks ARW for making this a great experience.
Thank you for sharing your wonderful experience. We're delighted to hear that our agent and technician provided prompt and effective service for your washer. It's fantastic that you had a smooth experience and felt well taken care of. We appreciate your compliments and are committed to continuing to deliver exceptional service for your needs. Feel free to reach out whenever the need arises. We're here to help!
Reviewed May 8, 2026
Martha was professional, informative and compassionate. Although I have been a loyal customer, Martha informed me of some benefits that I was not aware of. Thank you Martha for being considerate as well. Thank you. Blessings.
Thank you for sharing your positive experience! We are thrilled to hear that Martha provided you with professional, compassionate service and shared valuable information about your benefits. Her dedication truly reflects our commitment to excellence. We appreciate your loyalty and look forward to serving you in the future. Thank you once again, and may blessings be upon you!
Reviewed May 8, 2026
I’ve been so happy with the customer service. Everyone is so nice and accommodating. I was worried because I have had my policy for less than a year, but I’ve been very pleased with the help I have gotten with my HVAC system. Kevin was awesome!
Thank you for your positive feedback! We're delighted to hear about your satisfaction with our customer service and the assistance you received with your HVAC system. It's fantastic that Kevin made such a great impression—our team is dedicated to providing supportive and accommodating service. If you have any further needs, please don't hesitate to reach out to us. We appreciate your trust in us and look forward to serving you in the future.
Reviewed May 7, 2026
Kevin called to explain my options for the repair. He was very detailed. Knowledgeable. I had a few questions and he gave accurate detailed feedback. I really appreciated his decorum and professionalism.
Hello,
Thank you for sharing your positive experience with Kevin. We're thrilled to hear that his professionalism and detailed guidance made a lasting impression. Our team takes pride in providing thorough support, and your feedback is truly appreciated. If you have any further questions or require assistance, please do not hesitate to reach out.
Sincerely,American Residential Warranty
Reviewed May 6, 2026
I’ve been with American Residential for a few years now. When I submit a claim, sometimes it's long, sometimes it's not. But the reps I interacted with have been very good. However, when you’re on the phone, you should be able to hit zero and take you to an operator right away, if you choose that. My recent claim was for the AC unit, and the fan broke. They had to replace the parts on the fan for the outside. The tech who came out was very polite and professional. Then, I got another and the tech was a bad one. Because he was in a rush, trying to get out of there. He didn't even do anything. I just reported what happened, and that was it, and then they got me a different person.
Thank you for taking the time to share your experience with American Residential Warranty. We appreciate your feedback about operator accessibility; we aim to offer convenience whenever possible. We're happy to hear you've had friendly, professional interactions with some technicians. I apologize for the inconsistency you faced. Please be assured we've addressed this promptly, resulting in a different, satisfactory resolution for you. If there's anything more we can assist with, do reach out anytime.
Reviewed May 4, 2026
Have great customer service and also informed me about discount prices at GE. Really very helpful and resourceful. Appreciate everything when out of his way to explain everything and other programs that can help me in the near future.
Thank you for your feedback.
We’re pleased to hear that your interaction was friendly, helpful, and resolved promptly. Delivering efficient and professional support is something we strive for with every interaction.
We appreciate you taking the time to share your experience.
Reviewed May 2, 2026
I've been dealing with ARW Home for so long. I reach out to them by phone. Customer service is good. Every time I reach out to them, they get me the service I need. The last time that I had something going on, I had a drainage problem and they sent someone out. They came and looked at it, and then they left and said they had to recalibrate something to get an approval. I got frustrated with that because it took them a couple of days and I didn't want my system to back up and overflow inside my house because it was running over on the outside. So, that took a couple of days and I was really afraid. I had to keep going outside looking. Every time somebody goes to the bathroom, I go outside to make sure stuff was running out. So, that frustrated me.
I was calling because I made my payment that I was supposed to make, I did everything I was supposed to do, and it's been a couple of days and I don't know what's going on. I'm afraid my house is going to get backed up from my sewage and that's going to be terrible. Then that's going to cost me flood damage in my house from the sewage. They finally got it fixed. So, I was a little bit comfortable then. They did a good job.
Thank you for taking the time to share your experience.
We’re glad to hear that our team was able to assist you and ultimately resolve the issue, and that the service provided met your expectations. We also understand how concerning a drainage issue can be, especially while waiting for approval and service to be completed.
We appreciate your patience throughout the process and are pleased to know the repair was completed successfully. Thank you for choosing ARW Home—we value your continued business.
Reviewed May 2, 2026
The agent that assist with the annual payment was very friendly and helpful. On the other hand the agent and supervisor that attempted to help me is a past recent claim was not very helpful or considerate.
Thank you for sharing your experience. We are glad to hear about the positive interaction with our agent during your payment process. We're sorry to learn about the issues you faced with your claim assistance. Your feedback is important to us, and we will review these concerns to enhance our service ensuring better future experiences. Please feel free to reach out for any further help.
Reviewed May 1, 2026
Placed my first claim today for my washing machine. Everyone one I spoke with were friendly and courteous. I made my monthly payment and the young lady was very professional and answered my questions patiently. The young man who opened and submitted my claim was also very patient and personable as well. Both employees are rated 10 each.
Thank you for sharing your experience.
We’re pleased to hear that your first claim process was handled with friendly, courteous, and professional service. It’s great to know both representatives took the time to answer your questions and provided a positive experience throughout.
We appreciate your feedback and your business.
Reviewed May 1, 2026
I really had a very good experience with the person that called me about my account. She was was very professional and and helpful. She explained to me what was needed. And I was able to give her the updated information that she needed for my account. I really enjoyed working with her.
Thank you for sharing your experience.
We’re pleased to hear that your interaction was professional, helpful, and informative, and that your account was updated smoothly. Providing clear and efficient support is something we strive for with every interaction.
We appreciate your feedback and your business.
Reviewed May 1, 2026
I purchased my town home December 05, 2025 and obtained ARW Home Warranty when I purchased it. On March 11, 2026 my refrigerator went out. I filed the claim with ARW over the telephone. It took a couple of days for the scheduled contractor to schedule a visit, but they finally came out maybe three to four days after I didn't have a refrigerator. The contracting company they deal with only has one technician on staff. He had an emergency and had to be out for almost a week. ARW said if they sent someone else out, I would have to pay an additional $125 for a different contractor to come out. I had just paid $125 for this one and my monthly premium of $95.
Long story short of the matter today is May 01, 2026 and we still have not resolved this claim. Absolutely ridiculous!! These people are the most inconsiderate business people I've ever dealt with and no I would not recommend them to anyone. You are better off saving your money and handling things as they arrive yourself. DO NOT think your home is covered if you have ARW Home Warranty because they are not professional and your concern is not theirs. They do not take in consideration how the customer is being inconvenienced, but they are quick to take your monthly payment and slow to resolve your claim. I have truly regret signing up with ARW Home Warranty. I really hope other companies are more customer friendly.
Thank you for your feedback.
Our records reflect that your claim was promptly opened and a service provider was assigned. At that time, it was communicated that the unit required additional repairs and that costs could approach or exceed the applicable coverage limit. Based on the options provided, you elected to proceed with a buyout to resolve the matter.
A check was issued and mailed on April 9. During your recent contact with our team, it was confirmed that the check had not been cashed, and a replacement has been issued. While mail delays or loss can occasionally occur and are outside of our control, we have taken steps to ensure the matter is addressed.
For additional context, your plan has been active for approximately five months, and the claim payout exceeds the total amount paid into the plan during that time, reflecting the coverage provided under the agreement.
Sincerely,ARW Home
Reviewed May 1, 2026
When we had trouble with both the upper and lower icemakers on our Samsung refrigerator, we called on ARW Home. You sent a fantastic repair technician to repair our refrigerator. He left it operating better than when it was new. Thank you!
Thank you for sharing this positive experience. We're delighted that our technician exceeded your expectations by swiftly resolving the icemaker issues, leaving your refrigerator functioning like new. Our team takes pride in delivering exceptional service, and we're grateful you reached out to us. Should you need further assistance, we're here to help. Enjoy your fully operational appliance and thank you for choosing us!
Reviewed May 1, 2026
The Agent that I spoke with was very, very, knowledgeable, patient, very much a People Person. “KUDOS” to her, there should be more Agents like her, she had a beautiful aura that made my call very pleasant.
Thank you for the wonderful feedback. We’re thrilled to hear about your pleasant experience and appreciate your praise for the exceptional service you received. Our team takes pride in fostering positive interactions, and it’s delightful to know our agent provided such warmth and professionalism. If there's anything further we can assist you with, don't hesitate to reach out. We look forward to continuing to serve you!
Reviewed April 30, 2026
I submitted two claims online with ARW, one for the HVAC system and the other for the plumbing. Usually, the techs get out here pretty quickly. But it depends on whether they have the parts available. But ARW has great customer service.
Thank you for sharing your positive experience with ARW! It's wonderful to hear that you find our customer service to be great and that our technicians generally provide prompt visits. Our goal is to ensure any delays, like part availability, have minimal impact. If you ever need further assistance or have additional feedback, please reach out. We appreciate your kind words and trust in ARW!
Reviewed April 27, 2026
Ms. ** is such a nice and sweet person every time she calls to collect my payment if there is ever an issue with my payment going through. She is so helpful and answers any questions that I have. Hers customer service is A1.
Thank you so much for sharing your delightful experience with us. We're thrilled to hear how Ms.Karen's kindness and effective communication have made such a positive impression on you. Her dedication to providing top-tier customer service exemplifies the standard we aim for, and we are proud to have her as a part of our team. If there’s anything further we can assist you with, please feel free to reach out. We look forward to providing you with continued great service!
Reviewed April 27, 2026
We went with ARW because they offer pool coverage. My pool heater recently stopped igniting so I filed a claim. It took almost two weeks to get a technician out and ultimately they told me I had to call the company they assigned to schedule an appointment. When I called the company didn’t answer and I couldn’t leave a voicemail. After multiple attempts I eventually got something scheduled. The tech came out and confirmed the ignition should be replaced and quoted $250 to me.
The insurance company called me a week later and said the quote was above the coverage amount allotted. When I asked what the quote was they said $450. I then explained that my coverage amount was up to $500 and didn’t understand the problem. The representative said that my pool heater was over 10 years old and they would only cover $200 in cost. I then asked how did they confirmed the age of the equipment, to which he replied “well we assumed”. So they just assumed they would pay as little as possible without proof.
They then place the burden o proof on me to show that the equipment was under 10 years old, which it was so I could claim the full $500 dollar coverage amount. They waited another week before acknowledging the new information then said they would need to pay me out because the cost repair was more than the $500 threshold. I was confused because the previous quote was $450. Then then proceeded to tell me the quote is now $750 so it was too much to move forward with the repair.
So to recap, we went from $250, to $450 to $750 all in a matter of weeks to help them justify their refusal to make the repair. I asked for proof of the quote and was told they could not provide me that. Each phone call from the company had a used car salesman vibe, where the person on the other would say whatever work for them in the moment.
They then stated they would need to pay me out, but also couldn’t give me the full $500 because I was responsible for a $75 diagnostic fee, despite already paying 125 deductible for the claim. So that is $200 or pocket expenses, weeks of waiting and frustration just to be railed they will not repair it and send me a $425 check that will take another 3 - 5 weeks to receive, for some unexplained reason. Needless to say this was a horrible experience with textbook shady practices, that seems typical of a unethical insurance company. I do not recommend ARW, save your money and time, you would be better off putting that money in a savings account for emergencies.
Thank you for your feedback.
Our records reflect that your claim was actively handled through service, diagnosis, and estimate review. Coverage determinations and available options were provided in accordance with the Terms and Conditions of your plan, including applicable limits and verification of equipment details.
During the process, updated information was reviewed, and adjustments were made where appropriate. Based on the final evaluation, options were presented, and a resolution was accepted.
We strive to provide clear and consistent information regarding plan coverage and the claims process, and remain available should you wish to discuss your experience further.
Reviewed April 22, 2026
Karen was amazing. She took her time and explained everything in detail
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that Karen provided you with detailed and thorough assistance. Our team is committed to ensuring our customers feel valued and well-informed. If any other questions arise, please don't hesitate to reach out. We look forward to serving you again in the future!
Reviewed April 22, 2026
I've had ARW for ten years now. When I chose them back then, they were very reasonable, but things have gone up over the years. I submitted a claim to have my refrigerator repaired, which they took care of for $75. Now, I needed something else repaired, and they went up to 100 and something dollars. And I didn't think that was fair to be a customer for as long as I've been. Because when I first started back then, it was always one price. But now, it's not like that anymore. I needed something else looked at, like my dishwasher. Then they said that would be an extra $150. I was like, “No way.” I found somebody else to do it for free. Then I thought, “Why am I paying them if I can't use them when I need them?” Going up an extra $75 is a bit much when people are on a fixed income.
For my refrigerator, they came out very quickly. But for my washing machine, it took them quite some time. The tech for the washing machine was lousy as well. Now, the gentleman who came out and fixed the refrigerator was pretty good. However, I wouldn't recommend ARW at all. I would tell others to look for something more affordable, because they're charging you, when a new year comes around, you use them for $75, and after that, it's 150 afterwards. That's not right.
Thank you for your feedback and for being a long-time customer.
Service fees and plan pricing may be adjusted over time and can vary based on the terms of the agreement and market conditions. These details are outlined in the plan’s Terms & Conditions and are reviewed periodically to support service availability and network coverage.
Our goal is to facilitate service in accordance with the plan and provide access to qualified technicians when needed.
We appreciate your feedback and your time as a customer.
Sincerely,ARW Home
Reviewed April 21, 2026
I selected five stars because the person that helped me on the phone was courteous. She listened to my concerns and answered all of my questions. My main concern was about the payout amount of the appliances, and the age. That’s the reason why I wanted to cancel my policy.
Thank you for sharing your feedback with us. We're pleased to hear that our representative provided courteous service and addressed your concerns regarding the policy cancellation process. We strive to assist our customers effectively and are glad to know we could communicate this well over the phone. If you have any further questions or if there’s anything else we can assist you with, please don’t hesitate to reach out. We are here to help.
Reviewed April 21, 2026
I don't like ARW. They don't pay for anything. I had to get a new refrigerator. I just moved in the house three years ago. So, it covered $300 on my brand-new refrigerator, which was 1,500. Then I had to get a new washer and dryer, and they didn't cover anything on that. I had to pay that full out of pocket. So, I'm like, “Why do I have insurance?” Other than that, I've had the same contractor coming out twice, and he's been amazing. He was the one who looked at my dishwasher, which just had to be fixed. He's the one who looked at the washer and dryer, too.
Thank you for your feedback.
Coverage under an ARW Home plan is provided in accordance with the Terms & Conditions of the agreement, including applicable limits of liability, covered components, and eligibility requirements. Repair and reimbursement outcomes may vary based on the specific coverage selected and the nature of the issue.
We also appreciate your comments regarding the service provider and are pleased to hear you had a positive experience with the technician.
We value your feedback and your time as a customer.
Sincerely,ARW Home
Reviewed April 20, 2026
The company could use some improvement, dragging their feet and maybe finding better companies to do repairs but My Rep Kevin, patiently explained my options and helped me come to a satisfactory result. Thanks!
Thank you for your feedback. We appreciate you taking the time to share your experience and are glad to hear that Kevin was able to assist you and provide clarity on your options.
We also value your comments regarding service timing and provider performance, as we are continually working to improve both. Your feedback has been noted and will be reviewed as part of our ongoing efforts to enhance the customer experience.
Thank you for choosing American Residential Warranty.
Reviewed April 20, 2026
Karen was courteous and helpful. She maintained a professional attitude and provided detailed information. I recommend that others emulate this level of professionalism to avoid sounding like a robot and instead appear as a relatable human being. Amazing service!
Thank you for sharing your wonderful experience with Karen. We're thrilled to hear about the courteous and detailed assistance she provided and are so glad that her professionalism and relatability made a positive impression on you. We truly value your recommendation and are grateful to have team members like Karen who exemplify the service standards we strive for. If there’s anything more you need in the future, please feel free to reach out to us. Sincerely, we look forward to assisting you again.
Reviewed April 18, 2026
I saw American Residential on the internet and it will be a year in December since I decided to go with them. I made a claim once and it was difficult because I didn’t understand their process. It was a little bit different from my previous warranty and when I tried to phone them to find out exactly what they were talking about, they weren’t there. One thing that I hated about ARW is that I had two appliances go out in approximately the same time and they charged me $100 for each appliance, even though the same man came out and looked at both. That wasn’t fair. If we had two different mechanics coming out to do each specific product, then I can understand that.
My price was $74 and I called ARW because I received a bill and it had gone up. I questioned why I wasn’t informed before the increase and when I asked why it had gone up this month, they said it was to increase the quality of service, but I didn’t see how that related to me. I had maintenance people come out and had already paid $200, and at that point, it felt like they were trying to recover some of that cost. I decided not to argue or discuss it further, but when December comes, I will cancel the contract and go with someone else.
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Service call fees are applied per claim in accordance with the terms of the service agreement. Regarding your billing concern, we do show that your account was reviewed when you contacted us, and an adjustment was applied at that time.
We would welcome the opportunity to review your account further and address any remaining concerns. Please contact our Customer Service team at 888-508-8886 so we can assist you directly.
We appreciate your feedback and the opportunity to improve.
Reviewed April 17, 2026
Karen was a great help. She got me taken care of quickly and courteously, I appreciate her friendliness and upbeat demeanor especially in today’s times. It is rare. This is my first time using my home warranty. It has started off well so far.
Hello,
Thank you for sharing your wonderful experience. We’re thrilled to hear how Karen's courteous and friendly assistance has positively impacted your first experience with your home warranty. It’s feedback like yours that assures us we are on the right track. If you need any further assistance or have questions in the future, please don't hesitate to contact us. We look forward to continuing to provide you with excellent service.
Warm regards.ARW Home
Reviewed April 16, 2026
Karen in billing called to update my billing information. Very pleasant and efficient. Pleasure to talk to. Always nice to hear a friendly voice on the other end of the phone, especially with billing issues.
Hello,
Thank you for sharing your excellent experience with Karen in our billing department. We're thrilled to hear about how pleasant and efficient she made the process of updating your billing information. Providing friendly and supportive service is our mission, especially in situations like billing, which can be stressful for many. Your kind words are truly appreciated, and we look forward to continuing to assist you with the same level of service in the future. If there is anything further you need, please feel free to reach out.
Sincerely,ARW Home
Reviewed April 16, 2026
I spoke with Denise, she was very patient with me. I have multiple sclerosis and when I shake it is hard to understand me. I truly appreciate people like Denise I have had other people who have hung up on me. I wish Denise could train customer support. Because he she is so patient and kind. Thank you. **
Hello,
Thank you for your touching feedback. We're delighted to hear about the positive experience you had with Denise. Her patience and kindness truly exemplify the service standards we aim to uphold. It’s staff like Denise who make a difference, particularly by demonstrating empathy and understanding. We truly appreciate your kind words and your constructive suggestion, and we will certainly pass this along to give due recognition. If there's anything else you need or want to share, please feel free to reach out. Our team is here to assist you.
Best regards.ARW Home
Reviewed April 15, 2026
I called ARW today to cancel my plan. I was a number to cancel my Plan a rep by the name of Martha answered the phone and when I explained to her why I was calling Martha was very helpful to me. She explained my plan to me and advised me on things no one had ever told me about my plan. Martha gets 10 stars from me, ARW. Martha is a very valuable employee for ARW. Y’all are truly blessed to have her. Thank you again, Martha.
Hi,
Thank you for sharing your wonderful experience with Martha. We're delighted to hear that she was able to provide such valuable insights about your plan and offered exceptional service. We truly appreciate your recognition of her commitment and are indeed lucky to have her as part of our team. Your satisfaction is very important to us, and it's immensely fulfilling to hear from happy customers like you. Should you have any other questions or further need our assistance, please feel free to reach out. We're always here to help you.
Sincerely,American Residential Warranty
Reviewed April 14, 2026
Karen was very very Professional with in her Customer Service. Five Stars. Karen is a good Listener because I was explaining about my bank card to her about that I need another one. So she took my information and put it in to the system.
Hello,
Thank you for sharing your fantastic experience with Karen. We're thrilled to hear about the professional support she provided and her attentive listening to your needs concerning your bank card. We truly value your remarks and look forward to continuing to offer you the stellar customer service you deserve. If you have any further needs or questions, don't hesitate to let us know. We're here to help!
Reviewed April 14, 2026
Martha was so wonderful in her introduction and as I explained my situation, (updated my payment info) she was so knowledgeable about everything and all told me about discounts with GE products, which I needed as well. Am so grateful for that. It will save me some money. Thanks Martha for being a special representative. I truly appreciate you!
Thank you for sharing your delightful experience with Martha. We're thrilled to hear how knowledgeable and helpful she was during your conversation, particularly with updating your payment information and highlighting the discounts available on GE products. It's fantastic to know that she made such a positive impact and contributed to your savings. If you have any further questions or need additional support, feel free to reach out. We're always here to assist and ensure you have a seamless experience. Your appreciation of Martha's dedication is truly valued, and we thank you for letting us know about the exceptional service you received. We're grateful to have you as part of our community.
Reviewed April 13, 2026
I had the most absolute best interaction with Karen in billing. She updated my account and assisted to get it back in order as well as gaining my interest in home security services! I appreciate her time and support!
Thank you for taking the time to share your wonderful experience with us. We're thrilled to hear that Karen in our billing department was able to provide exceptional service, update your account successfully, and even pique your interest in our home security services. We're committed to delivering dedicated and supportive care for our customers, and it's gratifying to hear that her assistance made a positive impression. If there's anything more we can do for you or any additional services you want to explore, please feel free to reach out. Your satisfaction is important to us, and we're always here to help.
Reviewed April 11, 2026
I've had ARW for years and I've used it four times. Each person they sent out was okay. However, their cost is too high. I pay a monthly fee, and then, if I need to, I gotta pay $125 for somebody to come out. Sometimes, if you look into it, somebody you may have come out may not even be $125. It's just cheaper to call somebody to come in sometimes. Also, for people who have been with them for a certain amount of time, the price needs to be lower than for somebody who has just started. My sister has the same company, and she had somebody come out, but now she needs somebody to look at her stove. Since she had two different things, they wanted to charge her 125 a piece. That's crazy.
Thank you for your feedback and for being a long-time customer. We appreciate your continued business.
We understand your concerns regarding overall cost and service fees. Our pricing structure, including service fees, is designed to support consistent coverage across a wide range of service needs.
We do review accounts as needed and make every effort to support our customers when possible. We appreciate your feedback and will take it into consideration as we continue to evaluate the customer experience.
Reviewed April 9, 2026
Very good conversation!! Love the connection!! I Loved Speaking with the good Karen!! Thank you for your kind words and blessings. We are coming up on the one year mark of my brother's death date in a month and it has been a rough year for us and all of our kids. I pass my blessings to you as well in these dark and scary times! Stay humble and be kind!
Thank you so much for the heartfelt and warm feedback. We're truly delighted to hear Karen made such a positive and meaningful connection during your conversation. As you approach this challenging time of remembrance, we want you to know our team holds your thoughts and safety in high regard. We wish you continued comfort and strength and thank you for sharing your blessings. If there's more we can do to support you during these moments, please do not hesitate to reach out. We're here for you.
Reviewed April 6, 2026
Miss Karen called because my credit card had been cancelled. She was very friendly and helpful. I was driving so she patiently waited until I could get parked to get my new credit card out. We talked as I was looking for a parking place. She ran my new card and confirmed that payment had gone through. If I ever have any issues, I hope she is the one I get to talk with.
Thank you for sharing your positive experience with us. We're thrilled to hear that Miss Karen was friendly and helpful during your call. It's great to know she provided such accommodating service, patiently supporting you until everything was resolved smoothly. We’re pleased that your interaction left a positive impression and look forward to serving you again should any need arise. Please don’t hesitate to reach out if there’s anything further we can assist with.
Reviewed April 5, 2026
When I moved into this home, I was offered ARW. I've had coverage with them for almost a year. The deductible was reasonable. I submitted a claim with my garbage disposal. I did it online and someone came out in about a week. Overall, they did well.
Hello,
Thank you for sharing your positive feedback. We are pleased to hear you found value in our warranty with a reasonable deductible. Submitting your garbage disposal claim online and having a technician address it within about a week aligns with the level of service we strive to offer. Should you need assistance in the future or have any questions, please know we're here to help. We aim to keep providing you with reliable service for your home needs.
Sincerely,ARW Home
Reviewed April 4, 2026
The concierge called me about ARW Home and when this was presented, it made a lot of sense. I've had it for two years now and the package that I have is good for the premium that we pay. I call when I submit a claim and the process is easy. It’s always very good dealing with the reps. But the person who came to service gave a very wrong review. I have a 20-year-old system and he said it went bad due to bad maintenance. But ARW spoke to my service person and understood the situation, and they compensated me for it.
Thank you for sharing your experience with ARW Home. We're pleased to hear that the claims process has been straightforward and that our representatives have provided excellent service. We apologize for the misunderstanding regarding the review by the service technician, and we're glad to learn that we were able to understand and rectify the situation promptly. Feedback like yours is invaluable as it helps us ensure every aspect of the customer experience is thoroughly addressed and improved upon. If there's anything else we can do for you, now or in the future, please don't hesitate to reach out. We appreciate your continued loyalty and trust in our service.
Reviewed April 3, 2026
Miss ** was very informative. Got me the information I needed and took care of my knees right away. She helped get my payment started back right away. Great customer service. Thank thank you for a job well done.
Thank you for sharing your kind words about your experience with our service. It’s wonderful to hear that our representative was able to provide the necessary information and service promptly and efficiently. We're delighted that they could assist you smoothly with your payment, and it’s truly rewarding to know that you appreciated their hard work. Should there be anything else we can do for you, please don't hesitate to let us know. We are always here to provide support whenever needed.
Reviewed April 3, 2026
Great call today, Karen helped me with my renewal payment. Very helpful and was appreciated and we have been a customer for many years and will continue to do so. Thank you.!!!
Hello,
Thank you for sharing your positive experience with us. We're thrilled to hear that Karen was able to assist you with your renewal payment and that her helpfulness met your expectations. We greatly appreciate your long-term loyalty and look forward to continue serving you for many more years. Please don't hesitate to reach out if there's anything else we can do for you in the future.
Best regards.ARW Home
Reviewed April 3, 2026
I moved and American Residential Warranty was suggested to me. I had used a different company where I lived previously and I decided to give ARW Home a try. I’ve had coverage for nine months and there was a wide variety of options when I picked it out. ARW is there to help you out when something is broken in your house. But when I had a problem with my HVAC system, it took five different times for somebody to finally figure it out. The first company that ARW sent out had no idea what was wrong. One technician came twice, another came once, and then another came once, but the issue still wasn’t resolved. I was promised by a manager that a technician would come on a specific day, but at 11:00, they called and said he had a doctor’s appointment and wouldn’t be there at 12:00, so it was another week before anyone came.
Even after that, the problem still existed and the guy couldn’t figure it out. I called again, and ARW finally sent another company that identified the issue and got it fixed. But on the day that the company was supposed to install the part, ARW called and I explained what was going on. They canceled them and reassigned the original company, which didn't know what was going on. It was a big mess. I was also promised callbacks from a manager at least three times and never received them. I’m not 100% happy with ARW.
I called them today and found out that the refrigerator I have has a known problem, so they’re not going to cover it. I was upset about that. They said they would charge a service fee, and if it wasn’t due to normal wear and tear, I would lose the deposit and it wouldn’t be covered. Now I have to find another company because it’s a known issue with this Samsung refrigerator. To be out that money and still have to call another company while they keep the deposit is wrong. So I wasn't happy about that either.
I might reach out to Samsung but from what I’ve seen and read online, they don’t do anything about it. They’re probably not going to pay to have someone come out and fix it. They might just send me parts, and it’s doable, but I don’t know. Now I’ve had to find another company, which is going to cost me and won’t be warranted. I tried to explain to ARW what the issue was, and they said that if the technician comes out and finds it’s not normal wear and tear, then they wouldn’t cover it. When you look up the model number, the issue comes up, and that’s not my fault. I had no way of knowing when I moved into the house that this model had a problem. But most of the people I have talked to have been fairly cordial. They were all professional and weren't rude, but they can only do what they can do.
We appreciate you taking the time to share your experience and feedback.
We understand how situations involving multiple service visits and scheduling changes can be frustrating, particularly with more complex systems. While services are performed by independent providers, we continuously evaluate performance and communication to improve the overall customer experience.
Coverage is provided in accordance with the terms of the service agreement, including applicable conditions and limitations. Service fees apply per claim, and coverage determinations are based on the diagnosed cause of failure.
Our records indicate that this matter was resolved in March. We appreciate your patience throughout the process and your feedback, which helps us continue to improve our service experience.
Reviewed April 1, 2026
Excellent customer service from Jason **, he was so kind and informative. He explained all my coverages and was so understanding of my questions. I was left feeling secure in ARW covering my new home. Thank you and will recommend ARW to all my friends and family!
Thank you for sharing your wonderful experience with Jason and ARW. We're thrilled to hear that you received such kind and informative customer service, and that Jason provided clarity and addressed your questions with understanding. It's our mission to ensure customers feel secure under our coverage, and it's delightful to know we've succeeded in achieving that for your new home. Your recommendation to friends and family means a lot to us. Please don’t hesitate to reach out if you have any more questions. We're here to assist you anytime.
Reviewed April 1, 2026
American Residential’s coverage was comparable to others but I’m not too satisfied. They don't take care of the outside plumbing. My hot water tank went out, and I fixed it myself. They wouldn't change whatever needed to be done and by the time they got there, it was already done. The repair guys have been out a few times. I can light it, but it won’t stay lit, so something else needs to be done. I spent $125, and nothing was done. That’s the part I don’t like because I need hot water and I’m not going to wait days without it when I can light it, but it keeps going out.
The most recent problem I had was plumbing backing up and I wasn’t going to let sewage sit like that. The repair guy came through Universal. It was after hours and he did some roto-rooting, and I haven’t had that backup since. As far as the plan, you’re paying for something, but when they get there, if it’s halfway working, they don’t want to do anything, even though something is still wrong. The washing machine has an issue, but ARW told me it’s not covered under the plan, which is aggravating. It’s not the washing machine leaking, but something is wrong with the knobs. I have to keep it on one setting or nothing works, and that should be covered under the warranty.
I’m paying too much for getting nothing done. It’s not just one company either. I got mixed up in the beginning and ended up paying ARW and American Home Shield, and it was the same scenario with both. I’ve been dealing with this for about three years. One year, I paid ARW outright, and then somehow it got switched to a payment plan, so now I’m paying month by month. That didn’t feel like a good deal to me. I didn’t even know who to call or which company to deal with, and I’m just not happy with it. Nothing got done, and it’s my fault.
We appreciate you taking the time to share your feedback.
Coverage and service are provided in accordance with the Terms and Conditions of the agreement.
Our records reflect that your water heater concern was addressed in 2024 with no further issues reported. Your recent plumbing claim was also completed based on the technician’s findings.
We value your feedback and will continue to use it to improve the overall customer experience.
Reviewed March 31, 2026
I knew about ARW Home when I was purchasing my home and I’ve had the warranty with them since July. They cover most of the internal stuff in the house, like the washing machine, water heater, dishwasher and plumbing. ARW’s rates are fair and they get a tech out fast. I’ve filed four claims and they always give good customer service. The online service was easy and simple. I like it. I just got the washing machine fixed and had the water heater replaced. And both of those experiences were good.
Hello,
Thank you for taking the time to share your positive experiences with ARW Home. We are delighted to hear that our warranty met your expectations, covering your essential appliances and home systems with fair rates and prompt service. We're pleased that you found the online service simple and effective and that repairs to your washing machine and water heater were handled to your satisfaction. Should you need further assistance, do not hesitate to reach out. We remain devoted to providing reliable and dependable service for all your home warranty needs.
Sincerely,ARW Home
Reviewed March 30, 2026
I was so thankful that Ms ** called me about my payment. She was so helpful with allowing me to explain that I needed to pay it tomorrow. Very professional and polite helped my morning get better.
Thank you for sharing your encouraging experience with Ms. Karen. We're delighted to hear that her professionalism and helpfulness made a positive impact on your morning. Our team takes pride in providing considerate and patient customer service, and it's rewarding to know that Ms. Karen was able to assist you effectively. If you have any further needs or questions, please feel free to reach out. We are always here to support you.
Reviewed March 30, 2026
I've had a problem with a dishwasher. It was old and it was draining on the floor. The techs came and diagnosed it and found out that it was not replaceable. So ARW sent me a check to replace it. Everything worked out.
Thank you for sharing your experience with us. It's great to hear that the issue with your dishwasher was resolved effectively and that our team was able to assist by providing a replacement check. We appreciate your patience and trust during this process. Please feel free to reach out if there's anything more you need or if we can be of service in the future.
Reviewed March 29, 2026
When I make a claim with ARW, they get back in touch with me. But I can't get my claim fulfilled and it's because they can't find anybody to come out. My hot water heater went out and I needed some service for that. They stayed in touch with me to let me know that they were trying to get somebody, but it never happened. So they sent me my refund. The representative who assisted me was very nice, though.
Thank you for sharing your experience with us. I'm glad to hear that our representatives were able to stay in touch with you during your claim process, and that you found the interaction pleasant. We apologize for the inconvenience caused by the difficulty in locating a technician to assist with your hot water heater.
Please know that we are continuously working to expand our network of service providers to prevent similar issues in the future. Your feedback is valuable as it highlights areas we can improve upon. If there's anything else we can do for you or further assistance you need, please feel free to reach out to our customer service team. We appreciate your patience and understanding.
Reviewed March 28, 2026
I had the pleasure of speaking with the "Good Karen" in regards to my payment issue. I truly appreciated her empathy and understanding as to not having a debit card at the moment because my wallet was stolen and my bank was mailing me one which would take 7-10 days. She even went as far as to ask if the 3 dollar fee for using my bank account instead could be waived. The $3 may not seem like much but when your bank account has been literally cleaned out it means a great deal. The gesture alone made me feel appreciated and valued as a customer. She truly made my morning much easier and helped me make sure my home stayed covered. Thank you Good Karen!
Thank you for sharing your heartwarming experience! We're delighted to hear about the thoughtful assistance you received from our agent. It's wonderful that "Good Karen" was able to extend special care during a challenging moment, making sure you felt valued, especially given the circumstances of your situation. Such empathetic gestures amplify our commitment to ensuring excellent customer service. Please don’t hesitate to let us know if there is anything else we can do for you. We're always here to support and serve you with dedication.
Reviewed March 28, 2026
There was an ad for ARW Home but we hadn’t even thought about a home warranty until then. At first, they were good about getting right on it and their fee was reasonable. But on the last claim we put in, the fee has well over doubled and we didn't hear anything from them for two or three weeks. We thought our freezer was covered and then, they called and asked questions. They wanted to know if there were any other freezers in the house and I said we have a small chest freezer and the upright one is our main freezer. They said they were taking the small chest freezer as the main one and if we wanted the upright one fixed, we'd have to pay another 750, a tag-on on our policy. Then, they said that they covered a lot of things in our swimming pool in the back. But they didn't.
The contractor was good but people should check other home warranties before they go with ARW to see how they rate against them. We've been with ARW for five years now and they've done well by us most of the time. But I'm seriously thinking about switching to different policies with someone else because this last time, they weren't good at all. I was also very upset because the price went from $65 to 150. So it really jumped.
We appreciate you taking the time to share your experience and for your loyalty over the past seven years.
We understand your concerns and appreciate you bringing them to our attention. Coverage and fees are applied in accordance with the Terms and Conditions of the plan.
We would very much like the opportunity to speak with you directly, as there may be options available to address your concerns. Please contact our Customer Service team at 888-508-8886 at your earliest convenience so we can assist you further. Your continued trust is important to us, and we look forward to assisting you.
Escalations DepartmentAmerican Residential Warranty
Reviewed March 27, 2026
I own my house here, and the house is 106 years old right now. Things are starting to break down. I had another home warranty and they tripled their price on me. I started looking around for the best deal or the deal I had and ARW matched it just perfectly.
So far, their service has been pretty good. It started out a little rough. The salesman, John, we talked for a while and talked about the different policies. I thought I made the payments in a policy but they kept calling me about, "You need to get a policy." I kept saying I had one. They could not find my policy to start with. But everything got ironed out and it's working fine so far.
I called them and that was a challenge to get a hold of somebody because I didn't have a number to start with to get to the claims department and kept having to bother John about trying to find a number. But I have all the numbers now and I just call up and tell them what I need and they get me a service tech out here.
MetroPower came out, and they have always been good and polite. They scared me to death the first time they came out here to work on my dryer. They took the whole dryer apart. Two guys came out and they tested the stuff. The next thing I know, they were taking the panels off the top, off the bottom. They said it was just a wire off and they put it back, what the problem was. But it wasn't two weeks later, it stopped drying again and they came back out and fixed something.
The third time they came out, I was getting mad because they hadn't fixed it, because it worked for a while, and it would quit drying again. It's still working now, but it hasn’t been quite 30 days yet since the last time they fixed it. But they seemed to know what they were doing. The guys have always been good and knowledgeable as well.
The service calls are a little high, but I understand that with the price increases. That was another reason I went to ARW; the other company raised its service call prices. ARW has been a good company so far. They've answered all my complaints about getting things done, and they've been there to do it.
Thank you for sharing your detailed experience with ARW Home. We are delighted to hear that, overall, you have been satisfied with our service and felt we provided a good value compared to your previous warranty provider. We apologize for the initial confusion in setting up your policy and any inconvenience this may have caused. Our team will take your feedback into account to streamline the onboarding and support process. We're also sorry you experienced multiple service visits before your dryer was fully repaired but are thankful for your recognition of our technicians' politeness and expertise. We're pleased the repairs have been effective thus far and will continue striving to maintain high levels of service for your home management needs. Should you require any additional assistance in the future, please do n't hesitate to return in touch. We're here to ensure your experience with us remains positive and efficient. Thank you for trusting ARW Home, and we look forward to serving you diligently.
Reviewed March 25, 2026
Karen was very polite, kind and very respectful and professional. She took care of the matter in a very timely manner. She also explained to me about the home security system that the company offers that I wasn’t aware of. Overall she was a pleasure to talk to. She was fantastic.
Thank you for sharing your experience with us. We are thrilled to hear that Karen left such a positive impression on you. It's wonderful to know that her professionalism, courteous nature, and efficiency in addressing your concerns made your interaction so enjoyable. Additionally, we're delighted she could provide you with valuable information about our home security system. Please feel free to reach out if you have further questions or need assistance. We are always here to support you and ensure your satisfaction.
Reviewed March 25, 2026
Karen was very friendly, professional, engaging and informative. I enjoyed talking to her because she was very easy to talk to. She listened to my concern, helped me resolve it, and then referred me to the appropriate colleague to further help me with my inquiry to explore the addition of another policy for my mother.
Thank you for taking the time to share your wonderful experience with us. It's heartening to hear that Karen's friendly, professional, and engaging demeanor made your interaction pleasant and productive. We're thrilled that she was not only able to assist and resolve your initial concern but also refer you to the appropriate colleague who could further assist you. Your satisfaction and trust in exploring additional services mean a lot to us. Please feel free to reach out if you have any more questions or require further assistance. We look forward to continuing to support you and your family with your policy needs.
Reviewed March 23, 2026
My issue was to make my payment & problem getting ARW to reply to my various requests. Your Agent Mr. **, not only helped me resolve my problem but encouraged me to remain with ARW after I threatened to drop your Service for lack of attention to my request. ** dealt with Office or upper echelon and kept my business as a customer and even got me a reduction on my bill which I paid promptly. A satisfied and grateful Customer, C.V. **!
Thank you for sharing your positive experience with our service representative. We're delighted to hear that Nove effectively resolved your concerns and earned your continued commitment to ARW. It's great that we could provide a billing reduction to further ensure your satisfaction. We take pride in being responsive and supporting our customers with the highest level of attention to their needs. Please let us know if there's any other way we can assist you. We look forward to serving you for many more years.
Sincerely,ARW Home
Reviewed March 23, 2026
Updated on 05/02/2026: I was told on multiple occasions that I would be reimbursed for paying for a technician to come to diagnose the refrigerator since they could not get anyone to come. I paid the $132 for the technician and submitted the bill. I called to ask about my reimbursement and was told I will not get my money back. Mind you I paid the $125 fee that was taken out immediately when I filed the claim.I called last Friday April 24, 2026 around 11:10 am and spoke with customer service and was told I would not receive my reimbursement.
I reiterated several times that I was canceling my warranty and updating my response on Consumer Affairs that I am not being reimbursed for the technician fee since they couldn't get anyone to come diagnose the refrigerator from their side after them trying to find one multiple times. I have given ARW multiple occasions to fix this issue and they have refused. DO NOT PURCHASE A HOME WARRANTY FROM ARW!! I should not have to say anything about receiving money that is owed to me. They think it is fine to take the service fee and a technician fee for which was recorded several times telling me to get a technician and supply the bill for reimbursement. Every time I called they make sure to remind me that the call is being recorded of which I say that's fine.
Original Review: Refrigerator quit working on March 20, 2026. Called to report. First recording said no available on weekends!! Really?? Advised that it is medical as both my husband and I are diabetic and have insulin in the Refrigerator. Got call back Saturday afternoon where she took all information. Was given a contractor in about an hour. Of course, not open until Monday. Uploaded Model and Serial numbet as requested. Called first thing Monday to contractor referred. Was told they refused the order because they could not repair it!! Excuse me?? Didn't even come out. Called ARW and was told it would be given to another contractor which could take an additional 24 hours. Again Advised of medical condition since these calls are supposed to be recorded. Continuing to be told this is being escalated. After 3 hours, still no new contractor assigned. Called back again to check on issue. Given same run around about it is being escalated.
Was told could find own contractor and pay. Ummm why did I pay $125 to you for nothing? I find it hard to believe there are no available contractors in area. Found one in 10 minutes. Called ARW again to give them Sears information. Guess what??? Run around again on the phone. I continue to remind them again of insulin being ruined since we are supposed to be on a recorded line. Asked to speak to a higher person. Was put on hold for almost 10 minutes to hear...NO AVAILABLE SUPERVISORS!!! Am I shocked?? Nope. They do everything in their power not to pay for any services. Was told all I need is an invoice from a contractor of parts needed or if it can't be repaired. Would've got that if the contractor referred would have shown up and did the diagnostic check while giving an invoice. As of Monday afternoon, no work orders have been sent to our email of how fast this claim is being escalated. Will keep everyone updated.
Dear Ms. Anderson,
We’re sorry to hear about your experience and understand the urgency of your situation.
While agent availability may vary, our system allows claims to be opened at any time through our automated phone system, customer portal, or website. In urgent cases, customers may also use their own service provider and submit documentation for reimbursement review, which is the option you utilized.
Your request has been received and is currently under review. To proceed, an itemized invoice of parts and labor is required, which is a standard requirement for reimbursement processing.
We understand this has been a stressful situation and appreciate your patience as we work through your claim. If you need further assistance, please contact us directly at (888) 508-8886.
Sincerely,ARW Home
Reviewed March 19, 2026
I have had an awful time trying to figure out why a payment was taken out of my credit card when I had already paid them on my debit card. Try to get it resolved last month, could not, so the bank advised me to call back today and a lady named Ines solved it and I’m so appreciative and my money will be returned. She said in about seven days so I thank Ines so much.
Hello,
Thank you for taking the time to share your experience. We're thrilled to hear that Ines was able to resolve the payment issue to your satisfaction. Ensuring our customers feel appreciated and valued is important to us, and it's rewarding to know Ines guided you promptly towards a solution. Please do not hesitate to reach out if you have any further questions or need assistance. Your satisfaction and peace of mind are our top priorities, and we look forward to serving you again in the future.
Best regards.ARW Home
Reviewed March 19, 2026
Denise, assist me with payment arrangements and she was very helpful. She was polite and thoughtful. She also showed compassion towards my situation and for that I’m grateful. I will recommend this company to my friends and family members.
Thank you for sharing your positive experience! We're delighted to hear how helpful and considerate Denise was in assisting you with your payment arrangements. It's wonderful to know her politeness and thoughtfulness made such a meaningful impact. We truly value your recommendation, and nothing makes us happier than ensuring our customers feel well-cared-for. Thank you again for your trust, and we're always here to assist however we can.
Reviewed March 18, 2026
Denise, the ARW agent I spoke with to update my monthly payment method was extremely courteous and efficient. She made this a very quick and pleasant experience. Many thanks Denise and ARW!
Hello,
Thank you for sharing your wonderful experience with us. We're thrilled to hear that Denise was able to assist you promptly and courteously with updating your monthly payment method. Providing efficient and pleasant customer service is our top priority, and your kind words encourage us. We're grateful for your appreciation and look forward to serving you in the future.
Best regards,ARW Home
Reviewed March 18, 2026
I believe I got scammed about $600? Do not do business with these people. I auto paid $54.99 monthly. Got an ID card & policy #. Used this policy # to claim a furnace repair. Called the only phone # I could find & rep told me they have numerous subsidiaries. No policy with American Residential Warranty & they didn't know where or to whom my $54.99 per month was still going? On this site I just noticed the company name changed to ARW Home??? So I stopped my debit card to stop payments going to someone??? This has got to be a scam & I suggest calling state attorney to put on fraud list!!!
Dear Ms. Luce,
We’re sorry to hear about your experience and appreciate you bringing this to our attention so we can clarify.
Our records confirm that your policy with American Residential Warranty (also known as ARW Home) is active. At the time of enrollment, your plan documents—including our contact information—were sent to you, and we have confirmation that they were successfully opened on October 1, 2025.
We would also like to clarify that ARW does not issue ID cards and does not operate under “numerous subsidiaries.” Additionally, we have reviewed our call logs and do not show any record of a recent call from you regarding a claim. The last interaction on your account was in January when your method of payment was updated.
Based on the details you provided, it is possible that an incorrect or third-party phone number was contacted, or that someone may have misrepresented themselves as our company. We recommend always using the contact information provided in your plan documents or directly from our official website.
We were not aware that you needed assistance with a claim, and we are happy to help. We have attempted to reach you by phone to explain this further; however, your voicemail box was full, and we were unable to leave a message.
For your convenience, we have resent your plan documents along with a direct link to your customer portal, where you can view your coverage and submit a claim. You may also visit our website at or contact our Customer Service team directly at (888) 508-8886 so we can assist you promptly.
We look forward to helping you resolve this matter.
Sincerely,ARW Home
Reviewed March 17, 2026
Tried to discontinue my contract with your company and never got anyone to answer the phone number you gave me. Your company sucks with customer service. I will just let my bank block any further payments to your company.
Thank you for your feedback.
Our records show that you were able to connect with our Customer Service team on 3/17, the same day as your post, and an updated method of payment was provided during that interaction.
If you are still seeking to discontinue your contract, we recommend contacting our Customer Service team directly so they can properly process your request and ensure everything is handled accordingly. We’re here to help and would be happy to assist further.
Reviewed March 13, 2026
ARW Home was the only one that I found that was reliable at the time I got them. It’s been almost three years since then, and I had a claim not too long ago, and it was processed fairly quickly. The tech had to replace the heating elements on the dryer. It was a very good experience with ARW.
Hello,
Thank you for taking the time to leave such a positive review! We're thrilled to hear about your reliable experience with us over the past three years and that your recent claim was handled swiftly, leading to a smooth repair of your dryer. Experiences like yours in receiving quick, effective resolutions truly highlight the quality we strive to deliver.
Please do not hesitate to reach out if any future needs arise. We look forward to continuing to deliver peace of mind concerning your home's warranty needs.
Sincerely,ARW Home
Reviewed March 12, 2026
Customer service was very polite and easy to understand. I give him a 5 star of the good job he has done. I'm a satisfied customer. I would recommend ARW Home Warranty, because how punctual they are and have good customer service.
Hello,
Thank you for sharing your 5-star review! We're delighted to hear that you had such a positive experience with our customer service team. Providing punctual and effective support is key, and we're thrilled to know that your experience reflects our commitment to great service. We truly value your recommendation of ARW Home Warranty to others and look forward to serving you again whenever you need us.
Sincerely,ARW Home
Reviewed March 9, 2026
On 3/9/26 I called to check on my account. I had received a text that I need to update information on my payment method. I spoke with a nice young lady named Denise who answered all my questions and made me feel confident my concerns were met. She’s a very courteous and knowledgeable individual who helped me very much.
Hello,
Thank you for sharing your positive experience with us! We're thrilled to hear that Denise was able to assist you so effectively with your payment method inquiry and address your concerns with courtesy and expertise. Ensuring our customers receive helpful and confident support is a top priority for us. Should you need any further assistance or have additional questions in the future, please feel free to reach out. We look forward to continuing to provide you with exceptional service.
Best regards,ARW Home
Reviewed March 9, 2026
Vianca assisted me with my warranty plan on pricing. She assisted me with pricing and I kept my plan. Very kind, helpful and knowledgeable. I was very happy with the assistance she provided. Keep up the good work Vianca.
Hello,
Thank you for sharing your positive feedback with us! We are delighted to hear about the excellent service Vianca provided you with your warranty plan. We're pleased to know she assisted you competently, allowing you to maintain your plan by addressing your pricing queries. Our team's dedication to kindness, helpful service, and knowledge shine through in feedback like yours. We greatly value your appreciation and are inspired to continue maintaining our high standards.
Should you need any assistance in the future, please feel free to reach out. We're always here to help.
Reviewed March 9, 2026
My conversation was with Denise to update my ARW Home Warranty. I really appreciate that. It wasn’t a recording and I was able to speak to a live person and she explained to me what had happened and we updated my payment plan. Thank you, Denise.
Hello,
Thank you for sharing your positive experience with Denise! We're glad to hear that speaking with a live representative added value to your conversation and helped in securely updating your ARW Home Warranty payment plan. Live assistance can make a big difference, and Denise’s explanation and continued support reflect our commitment to offering personal and attentive service. Should you have any more questions or need further assistance in the future, please feel free to reach out. We appreciate your kind words and look forward to supporting you.
Best regards,ARW Home
Reviewed March 7, 2026
I've had American Residential for a few years now. I wanted our washer and dryer covered. Submitting a claim through the phone has been easy. The contractors they have sent have been good as well. I used it a month ago. I was having issues with my washer. The tech took off a panel and pulled out the filter, and there were a lot of coins in the filter that were causing the issue. He handed me the filter. I went and cleaned it out. He put the filter back in, and I haven't had that issue since.
Thank you for sharing your experience with American Residential Warranty. We're pleased to know that submitting a claim over the phone has been seamless for you, and it’s encouraging to hear that our contractors provided you with the quality service you expected. It's great that the technician was able to promptly diagnose and resolve the issue with your washer. Your feedback helps us to maintain and improve our high standards of service. If you need any further assistance, please feel free to reach out. We're here to help.
Reviewed March 6, 2026
Angle never gave up on us when trying to resolve our issues regarding pricing / Looking forward to Miss Angle starting back up a policy that she couldn’t let us keep even though her boss could have came down only $10 dollars to keep our Compton property/ Really great at explaining our policy/ Very patient while switching our policy to a plan that best fit our budget/ She was able to change two of the 3 policies so we could stay.
Thank you so much for sharing your positive experience. We're delighted to hear about Angel's dedication and her thorough approach in assisting with your policies. Turning challenges into solutions, especially when aligning services to fit a budget, requires patience and understanding, and we are glad she was there to support you with both clear explanations and adjustments. Your recognition of her hard work means a lot to us. If there's anything further you need support with or if you wish to restart your policy, don’t hesitate to reach out. We look forward to continuously serving you!
Reviewed March 3, 2026
You have to use someone they are affiliated with. We waited over a month for them to tell us they were still trying to find someone. Never heard back from them. We ended up both times we have tried to use their services, calling and finding someone ourselves, and paying out of pocket. They refused a reimbursement. Even though after waiting and waiting on them, they never sent anyone.
Thank you for sharing your feedback. We want to clarify that ARW was not the cause of any delay. Your request to use your own technician was approved immediately when your claim was created. The only factor affecting timing was waiting to receive the invoice from the technician for reimbursement review. Once received, the full maximum payout for your claim was issued in accordance with your plan terms.
We understand that waiting can be frustrating, and we appreciate your patience. Our team is committed to providing accurate, timely service while ensuring all claims are handled properly and fairly.
Reviewed March 2, 2026
I really enjoyed conversing with Ms Angel. She’s a sweet, compassionate person who I feel should definitely be considered for promotion. I pray she continues uplifting consumers, and drawing future clientele into the company of ARW. It was surely a pleasure to speak with her!
Hello,
Thank you so much for sharing your delightful experience with Ms. Angel. We're thrilled to hear that she has made such a positive impact and enriched your interaction with our company. We're lucky to have team members like her who focus on uplifting consumers and contributing to our growth. Your kind words will certainly be highlighted within our team. If you ever need further assistance or have more feedback, feel free to reach out.
Sincerely,
ARW Home
Reviewed Feb. 27, 2026
When many customer service encounters result in frustration (for both the customer and the representative) and substandard resolution, it is a breath of fresh air when a company's representative exceeds the consumer's expectations, as I experienced with Mr. Kalab ** and a supervisor whom he reached out to (unfortunately, I cannot recall the young lady's name, however her first name began with an (N)) to further assist me. By actively listening to my concerns and thinking outside the box, Mr. ** and the supervisor resolved my policy concerns professionally and swiftly, which is the reason why I rated THIS experience five (5) stars. It is my recommendation that these two exceptional ARW representatives be recognized and rewarded for their outstanding customer service proficiencies. Side note: Recommend to family and friends - I selected yes based on this experience.
Hello,
Thank you for sharing your exceptional experience with Mr. Kalab and his supervisor. We are delighted to hear that our team exceeded your expectations by professionally and swiftly resolving your policy concerns. Such dedicated service reflects our commitment to putting customers first, and your kind words reinforce our team's efforts to go the extra mile.
It is truly rewarding to know that this experience has led you to recommend us to your family and friends. We appreciate your recommendation that this recognition reaches Mr. Kalab and his supervisor. Your feedback plays a crucial role in acknowledging and motivating our hardworking employees.
If there is ever anything else you need assistance with, please don’t hesitate to reach out. We are here to support you always.
Sincerely,ARW Home
Reviewed Feb. 27, 2026
Angel, the representative was just really an ANGEL. I could feel the smile on her face and in her voice which changed my whole day. She took me from an emotional breakdown to emotional UPLIFT.. THANK YOU!!
Thank you for taking the time to share your uplifting experience with us. We are absolutely thrilled to hear that Angel made such a positive impact on your day. Our goal is to provide empathetic and supportive service, and knowing that Angel could turn your difficult moment into one of joy means a lot to us. Please reach out again anytime you need assistance—we are here to help.
Reviewed Feb. 27, 2026
I filed a claim online. You usually hear from ARW Home quickly. I had an issue where the dishwasher wasn’t working, and they sent somebody out. But it couldn’t quite get worked out the first time, so they sent the same guy back out. We ended up having to change a circuit breaker, and they came back to take care of it. I first heard about ARW Home online and have been with them since October. And overall, everything has been fine.
Hi,
Thank you for sharing your experience with ARW Home. We're delighted to hear that your claim process was efficient and that our team could ultimately resolve the issue with your dishwasher by addressing its needs. It's rewarding for us to know that our quick response and continued commitment made a positive difference. Should you need any further assistance in the future, please do not hesitate to reach out. We look forward to continuing to serve your home warranty protection needs with the same dedication.
Sincerely,ARW Home
Reviewed Feb. 26, 2026
I've been with American Residential Warranty for about five years now. They had a better rate than the other companies at the time I got them. I had a claim last year, and they worked it out. I just called them and told them what the problem was. They looked up my account, and everything was cordial. The technician who came out was great. Overall, as long as they get some qualified people out here to do work and they know what they're doing, I'm fine with ARW. If not, I'm gonna have a problem.
Hello,
Thank you for your continued reliance on American Residential Warranty over the past five years. We're delighted to hear about your positive experiences with our company and a seamless resolution during your past claim, assisted by our great technician. We prioritize ensuring our customers always receive skilled, capable support for their needs and concerns. Please reach out if you find you need any further assistance or if there's anything more we can do. Providing dependable and adept service every time is our commitment.
Sincerely,ARW
Reviewed Feb. 24, 2026
The experience was good, but I was a little disappointed that we had to go out and get the water heater ourselves and then find somebody to put it in. Normally, somebody would come out and check it. But when I called and talked to somebody from ARW, he said that it's not like that all the time. It's just going on what it would have been. Maybe if it had been a unit, somebody would have come out and looked at that, and they would have sent somebody out to put it in if needed. My husband was able to go out and buy a water heater and find somebody to put it in. But that may not be the case every time.
I've had the warranty for a while and that was the first time that I used it, and I didn't know the procedure. But I was blessed that ARW sent the money within three weeks. Being reimbursed was a good thing. But if anything else happens, maybe someone would come out and check it and they would handle it instead of me having to pick it up and bring it back. The people were nice when I talked to them to get it going, and I was satisfied.
Thank you for taking the time to share your experience and for being a long-time member. We’re pleased to hear that the reimbursement process was smooth and that our team was able to assist you in a positive and timely manner.
We understand that having to locate and arrange installation on your own can feel different from what you expected, especially on your first claim. Service options can vary depending on the situation, but your feedback is truly appreciated and helps us continue to improve communication around the process.
We’re glad the reimbursement was received quickly and that your interactions with our representatives were helpful. If you ever need assistance in the future, our team will be here to guide you every step of the way so the experience is as easy and seamless as possible.
Thank you again for your trust in ARW and for sharing your thoughtful review.
Reviewed Feb. 24, 2026
For my most recent claim with ARW, it took a long time for the service people to come. But when the tech came, he took care of the problem. It was an easy problem. I had an AC complaint last year as well, and the guy came quickly for that and he corrected it, but they charged me an additional $200 to clean my coils. That, I did not expect. He claimed that that was separate. But the people I talked to were fine and courteous. I had no issues with them. And so far, the warranty covered everything that I had a problem with.
Reviewed Feb. 23, 2026
Customer service representative was very nice and very professional. She helped with rearranging my payment. Great service. Customer service representative always Pleasant. Always offering other alternatives.
Hello,
Thank you for sharing your feedback with us! We are delighted to hear that our customer service representative provided excellent assistance in rearranging your payment. Ensuring you have a pleasant experience with alternatives that meet your needs is important to us. Please feel free to reach out if there's anything more we can do for you. Your positive experience is our priority, and we're happy to continue to support you in any way we can.
Best regards,ARW Home
Reviewed Feb. 23, 2026
5 stars to Denise as she was very professional in helping me today. She answers all my questions in a timely manner. I was very satisfied with her responses. I was concerned about my debit card being saved on file. Denise explained that the case was system driven. She contact support and the card was deleted. Thank you.
Hello,
Thank you for sharing your exceptional experience! We're delighted to hear that Denise provided professional assistance in a timely manner. It's wonderful to know she could promptly address your concerns regarding your debit card with meticulous care, even reaching out to support to ensure your needs were met. At our company, customer satisfaction is paramount, and we're thrilled that Denise exceeded your expectations. Please don't hesitate to reach out if there's anything else we can do for you.
Best regards,American Residential Warranty
Reviewed Feb. 20, 2026
I had a home warranty that I wasn't happy with and when I was researching home warranties, I came upon ARW Home. So I switched to them and gave them a chance. This is my third year with them and so far, my experience has been very pleasant. When I had a need and had to have a tech out, they seemed to get right out here and get me a tech out here. And whenever I've had a couple of incidences where the items could not be fixed, they offered me a buyout right away, and it was sufficient for what I needed to replace my appliance with. But there was one company that they sent out that I did not like and they ended up getting a whole new company for me. Everybody else seemed to know what they were doing and when they came out here, they were really respectful of my home.
Hello,
Thank you for your thoughtful review and for choosing to switch to ARW Home. We are delighted to hear that your overall experience over the past three years has been pleasant. Our goal is to offer prompt and reliable service, and we’re pleased that the tech team's responsiveness and the efficiency of providing a buyout when needed met your expectations.
We also appreciate your constructive feedback regarding our service provider. It's important for us to ensure that the companies we work with reflect our standards of respect and professionalism, and we’re glad we could resolve that for you by arranging a better alternative.
Please let us know if there's anything else we can do or how we might be able to assist you better in the future. We’re committed to keeping your home running smoothly and remain at your service.
Best Regards,ARW Home
Reviewed Feb. 19, 2026
She was great and friendly, knowledgeable and knowledgeable about it and nice and safe and happy with me and her job and thank you for her help and prayers to you and her family and friends and family
Hello,
Thank you so much for your heartfelt comments! We are so pleased to hear your kind words and appreciation regarding your recent experience. It's fantastic knowing that our staff exceeded your expectations with their knowledge, friendliness, and commitment to your safety and satisfaction. Delighting customers like you brings our team immense joy. Should you need any assistance or have further questions, please don't hesitate to reach out. We're here and delighted to support all your needs.
Best regards,
ARW Home
ARW Home Company Information
- Social media:
- Company Name:
- ARW Home
- Formerly Named:
- American Residential Warranty
- Address:
- 901 Yamato Road, Ste. 100E
- City:
- Boca Raton
- State/Province:
- FL
- Postal Code:
- 33431
- Country:
- United States
- Website:
- arwhome.com
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