ARW Home Reviews

Thank you for your feedback.

We’re pleased to hear that your interaction was friendly, helpful, and resolved promptly. Delivering efficient and professional support is something we strive for with every interaction.

We appreciate you taking the time to share your experience.

Thank you for taking the time to share your experience.

We’re glad to hear that our team was able to assist you and ultimately resolve the issue, and that the service provided met your expectations. We also understand how concerning a drainage issue can be, especially while waiting for approval and service to be completed.

We appreciate your patience throughout the process and are pleased to know the repair was completed successfully. Thank you for choosing ARW Home—we value your continued business.

Thank you for sharing your experience. We are glad to hear about the positive interaction with our agent during your payment process. We're sorry to learn about the issues you faced with your claim assistance. Your feedback is important to us, and we will review these concerns to enhance our service ensuring better future experiences. Please feel free to reach out for any further help.

Thank you for sharing your experience.

We’re pleased to hear that your first claim process was handled with friendly, courteous, and professional service. It’s great to know both representatives took the time to answer your questions and provided a positive experience throughout.

We appreciate your feedback and your business.

Thank you for sharing your experience.

We’re pleased to hear that your interaction was professional, helpful, and informative, and that your account was updated smoothly. Providing clear and efficient support is something we strive for with every interaction.

We appreciate your feedback and your business.

Thank you for your feedback.

Our records reflect that your claim was promptly opened and a service provider was assigned. At that time, it was communicated that the unit required additional repairs and that costs could approach or exceed the applicable coverage limit. Based on the options provided, you elected to proceed with a buyout to resolve the matter.

A check was issued and mailed on April 9. During your recent contact with our team, it was confirmed that the check had not been cashed, and a replacement has been issued. While mail delays or loss can occasionally occur and are outside of our control, we have taken steps to ensure the matter is addressed.

For additional context, your plan has been active for approximately five months, and the claim payout exceeds the total amount paid into the plan during that time, reflecting the coverage provided under the agreement.

ARW Home

Thank you for sharing this positive experience. We're delighted that our technician exceeded your expectations by swiftly resolving the icemaker issues, leaving your refrigerator functioning like new. Our team takes pride in delivering exceptional service, and we're grateful you reached out to us. Should you need further assistance, we're here to help. Enjoy your fully operational appliance and thank you for choosing us!

Thank you for the wonderful feedback. We’re thrilled to hear about your pleasant experience and appreciate your praise for the exceptional service you received. Our team takes pride in fostering positive interactions, and it’s delightful to know our agent provided such warmth and professionalism. If there's anything further we can assist you with, don't hesitate to reach out. We look forward to continuing to serve you!

Thank you for sharing your positive experience with ARW! It's wonderful to hear that you find our customer service to be great and that our technicians generally provide prompt visits. Our goal is to ensure any delays, like part availability, have minimal impact. If you ever need further assistance or have additional feedback, please reach out. We appreciate your kind words and trust in ARW!

Thank you so much for sharing your delightful experience with us. We're thrilled to hear how Ms.Karen's kindness and effective communication have made such a positive impression on you. Her dedication to providing top-tier customer service exemplifies the standard we aim for, and we are proud to have her as a part of our team. If there’s anything further we can assist you with, please feel free to reach out. We look forward to providing you with continued great service!

Thank you for your feedback.

Our records reflect that your claim was actively handled through service, diagnosis, and estimate review. Coverage determinations and available options were provided in accordance with the Terms and Conditions of your plan, including applicable limits and verification of equipment details.

During the process, updated information was reviewed, and adjustments were made where appropriate. Based on the final evaluation, options were presented, and a resolution was accepted.

We strive to provide clear and consistent information regarding plan coverage and the claims process, and remain available should you wish to discuss your experience further.

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that Karen provided you with detailed and thorough assistance. Our team is committed to ensuring our customers feel valued and well-informed. If any other questions arise, please don't hesitate to reach out. We look forward to serving you again in the future!

Thank you for your feedback and for being a long-time customer.

Service fees and plan pricing may be adjusted over time and can vary based on the terms of the agreement and market conditions. These details are outlined in the plan’s Terms & Conditions and are reviewed periodically to support service availability and network coverage.

Our goal is to facilitate service in accordance with the plan and provide access to qualified technicians when needed.

We appreciate your feedback and your time as a customer.

ARW Home

Thank you for sharing your feedback with us. We're pleased to hear that our representative provided courteous service and addressed your concerns regarding the policy cancellation process. We strive to assist our customers effectively and are glad to know we could communicate this well over the phone. If you have any further questions or if there’s anything else we can assist you with, please don’t hesitate to reach out. We are here to help.

Thank you for your feedback.

Coverage under an ARW Home plan is provided in accordance with the Terms & Conditions of the agreement, including applicable limits of liability, covered components, and eligibility requirements. Repair and reimbursement outcomes may vary based on the specific coverage selected and the nature of the issue.

We also appreciate your comments regarding the service provider and are pleased to hear you had a positive experience with the technician.

We value your feedback and your time as a customer.

ARW Home

Thank you for your feedback. We appreciate you taking the time to share your experience and are glad to hear that Kevin was able to assist you and provide clarity on your options.

We also value your comments regarding service timing and provider performance, as we are continually working to improve both. Your feedback has been noted and will be reviewed as part of our ongoing efforts to enhance the customer experience.

Thank you for choosing American Residential Warranty.

Thank you for sharing your wonderful experience with Karen. We're thrilled to hear about the courteous and detailed assistance she provided and are so glad that her professionalism and relatability made a positive impression on you. We truly value your recommendation and are grateful to have team members like Karen who exemplify the service standards we strive for. If there’s anything more you need in the future, please feel free to reach out to us. Sincerely, we look forward to assisting you again.

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.

Service call fees are applied per claim in accordance with the terms of the service agreement. Regarding your billing concern, we do show that your account was reviewed when you contacted us, and an adjustment was applied at that time.

We would welcome the opportunity to review your account further and address any remaining concerns. Please contact our Customer Service team at 888-508-8886 so we can assist you directly.

We appreciate your feedback and the opportunity to improve.

Hello,

Thank you for sharing your wonderful experience. We’re thrilled to hear how Karen's courteous and friendly assistance has positively impacted your first experience with your home warranty. It’s feedback like yours that assures us we are on the right track. If you need any further assistance or have questions in the future, please don't hesitate to contact us. We look forward to continuing to provide you with excellent service.

ARW Home

Hello,

Thank you for sharing your excellent experience with Karen in our billing department. We're thrilled to hear about how pleasant and efficient she made the process of updating your billing information. Providing friendly and supportive service is our mission, especially in situations like billing, which can be stressful for many. Your kind words are truly appreciated, and we look forward to continuing to assist you with the same level of service in the future. If there is anything further you need, please feel free to reach out.

ARW Home

Hello,

Thank you for your touching feedback. We're delighted to hear about the positive experience you had with Denise. Her patience and kindness truly exemplify the service standards we aim to uphold. It’s staff like Denise who make a difference, particularly by demonstrating empathy and understanding. We truly appreciate your kind words and your constructive suggestion, and we will certainly pass this along to give due recognition. If there's anything else you need or want to share, please feel free to reach out. Our team is here to assist you.

ARW Home

Hi,

Thank you for sharing your wonderful experience with Martha. We're delighted to hear that she was able to provide such valuable insights about your plan and offered exceptional service. We truly appreciate your recognition of her commitment and are indeed lucky to have her as part of our team. Your satisfaction is very important to us, and it's immensely fulfilling to hear from happy customers like you. Should you have any other questions or further need our assistance, please feel free to reach out. We're always here to help you.

American Residential Warranty

Hello,

Thank you for sharing your fantastic experience with Karen. We're thrilled to hear about the professional support she provided and her attentive listening to your needs concerning your bank card. We truly value your remarks and look forward to continuing to offer you the stellar customer service you deserve. If you have any further needs or questions, don't hesitate to let us know. We're here to help!

Thank you for sharing your delightful experience with Martha. We're thrilled to hear how knowledgeable and helpful she was during your conversation, particularly with updating your payment information and highlighting the discounts available on GE products. It's fantastic to know that she made such a positive impact and contributed to your savings. If you have any further questions or need additional support, feel free to reach out. We're always here to assist and ensure you have a seamless experience. Your appreciation of Martha's dedication is truly valued, and we thank you for letting us know about the exceptional service you received. We're grateful to have you as part of our community.

Thank you for taking the time to share your wonderful experience with us. We're thrilled to hear that Karen in our billing department was able to provide exceptional service, update your account successfully, and even pique your interest in our home security services. We're committed to delivering dedicated and supportive care for our customers, and it's gratifying to hear that her assistance made a positive impression. If there's anything more we can do for you or any additional services you want to explore, please feel free to reach out. Your satisfaction is important to us, and we're always here to help.

Thank you for your feedback and for being a long-time customer. We appreciate your continued business.

We understand your concerns regarding overall cost and service fees. Our pricing structure, including service fees, is designed to support consistent coverage across a wide range of service needs.

We do review accounts as needed and make every effort to support our customers when possible. We appreciate your feedback and will take it into consideration as we continue to evaluate the customer experience.

Thank you so much for the heartfelt and warm feedback. We're truly delighted to hear Karen made such a positive and meaningful connection during your conversation. As you approach this challenging time of remembrance, we want you to know our team holds your thoughts and safety in high regard. We wish you continued comfort and strength and thank you for sharing your blessings. If there's more we can do to support you during these moments, please do not hesitate to reach out. We're here for you.

Thank you for sharing your positive experience with us. We're thrilled to hear that Miss Karen was friendly and helpful during your call. It's great to know she provided such accommodating service, patiently supporting you until everything was resolved smoothly. We’re pleased that your interaction left a positive impression and look forward to serving you again should any need arise. Please don’t hesitate to reach out if there’s anything further we can assist with.

Hello,

Thank you for sharing your positive feedback. We are pleased to hear you found value in our warranty with a reasonable deductible. Submitting your garbage disposal claim online and having a technician address it within about a week aligns with the level of service we strive to offer. Should you need assistance in the future or have any questions, please know we're here to help. We aim to keep providing you with reliable service for your home needs.

ARW Home

Thank you for sharing your experience with ARW Home. We're pleased to hear that the claims process has been straightforward and that our representatives have provided excellent service. We apologize for the misunderstanding regarding the review by the service technician, and we're glad to learn that we were able to understand and rectify the situation promptly. Feedback like yours is invaluable as it helps us ensure every aspect of the customer experience is thoroughly addressed and improved upon. If there's anything else we can do for you, now or in the future, please don't hesitate to reach out. We appreciate your continued loyalty and trust in our service.

Thank you for sharing your kind words about your experience with our service. It’s wonderful to hear that our representative was able to provide the necessary information and service promptly and efficiently. We're delighted that they could assist you smoothly with your payment, and it’s truly rewarding to know that you appreciated their hard work. Should there be anything else we can do for you, please don't hesitate to let us know. We are always here to provide support whenever needed.

Hello,

Thank you for sharing your positive experience with us. We're thrilled to hear that Karen was able to assist you with your renewal payment and that her helpfulness met your expectations. We greatly appreciate your long-term loyalty and look forward to continue serving you for many more years. Please don't hesitate to reach out if there's anything else we can do for you in the future.

ARW Home

We appreciate you taking the time to share your experience and feedback.

We understand how situations involving multiple service visits and scheduling changes can be frustrating, particularly with more complex systems. While services are performed by independent providers, we continuously evaluate performance and communication to improve the overall customer experience.

Coverage is provided in accordance with the terms of the service agreement, including applicable conditions and limitations. Service fees apply per claim, and coverage determinations are based on the diagnosed cause of failure.

Our records indicate that this matter was resolved in March. We appreciate your patience throughout the process and your feedback, which helps us continue to improve our service experience.

Thank you for sharing your wonderful experience with Jason and ARW. We're thrilled to hear that you received such kind and informative customer service, and that Jason provided clarity and addressed your questions with understanding. It's our mission to ensure customers feel secure under our coverage, and it's delightful to know we've succeeded in achieving that for your new home. Your recommendation to friends and family means a lot to us. Please don’t hesitate to reach out if you have any more questions. We're here to assist you anytime.

We appreciate you taking the time to share your feedback.

Coverage and service are provided in accordance with the Terms and Conditions of the agreement.

Our records reflect that your water heater concern was addressed in 2024 with no further issues reported. Your recent plumbing claim was also completed based on the technician’s findings.

We value your feedback and will continue to use it to improve the overall customer experience.

Hello,

Thank you for taking the time to share your positive experiences with ARW Home. We are delighted to hear that our warranty met your expectations, covering your essential appliances and home systems with fair rates and prompt service. We're pleased that you found the online service simple and effective and that repairs to your washing machine and water heater were handled to your satisfaction. Should you need further assistance, do not hesitate to reach out. We remain devoted to providing reliable and dependable service for all your home warranty needs.

ARW Home

Thank you for sharing your encouraging experience with Ms. Karen. We're delighted to hear that her professionalism and helpfulness made a positive impact on your morning. Our team takes pride in providing considerate and patient customer service, and it's rewarding to know that Ms. Karen was able to assist you effectively. If you have any further needs or questions, please feel free to reach out. We are always here to support you.

Thank you for sharing your experience with us. It's great to hear that the issue with your dishwasher was resolved effectively and that our team was able to assist by providing a replacement check. We appreciate your patience and trust during this process. Please feel free to reach out if there's anything more you need or if we can be of service in the future.

Thank you for sharing your experience with us. I'm glad to hear that our representatives were able to stay in touch with you during your claim process, and that you found the interaction pleasant. We apologize for the inconvenience caused by the difficulty in locating a technician to assist with your hot water heater.

Please know that we are continuously working to expand our network of service providers to prevent similar issues in the future. Your feedback is valuable as it highlights areas we can improve upon. If there's anything else we can do for you or further assistance you need, please feel free to reach out to our customer service team. We appreciate your patience and understanding.

Thank you for sharing your heartwarming experience! We're delighted to hear about the thoughtful assistance you received from our agent. It's wonderful that "Good Karen" was able to extend special care during a challenging moment, making sure you felt valued, especially given the circumstances of your situation. Such empathetic gestures amplify our commitment to ensuring excellent customer service. Please don’t hesitate to let us know if there is anything else we can do for you. We're always here to support and serve you with dedication.

We appreciate you taking the time to share your experience and for your loyalty over the past seven years.

We understand your concerns and appreciate you bringing them to our attention. Coverage and fees are applied in accordance with the Terms and Conditions of the plan.

We would very much like the opportunity to speak with you directly, as there may be options available to address your concerns. Please contact our Customer Service team at 888-508-8886 at your earliest convenience so we can assist you further. Your continued trust is important to us, and we look forward to assisting you.

American Residential Warranty

Thank you for sharing your detailed experience with ARW Home. We are delighted to hear that, overall, you have been satisfied with our service and felt we provided a good value compared to your previous warranty provider. We apologize for the initial confusion in setting up your policy and any inconvenience this may have caused. Our team will take your feedback into account to streamline the onboarding and support process. We're also sorry you experienced multiple service visits before your dryer was fully repaired but are thankful for your recognition of our technicians' politeness and expertise. We're pleased the repairs have been effective thus far and will continue striving to maintain high levels of service for your home management needs. Should you require any additional assistance in the future, please do n't hesitate to return in touch. We're here to ensure your experience with us remains positive and efficient. Thank you for trusting ARW Home, and we look forward to serving you diligently.

Thank you for sharing your experience with us. We are thrilled to hear that Karen left such a positive impression on you. It's wonderful to know that her professionalism, courteous nature, and efficiency in addressing your concerns made your interaction so enjoyable. Additionally, we're delighted she could provide you with valuable information about our home security system. Please feel free to reach out if you have further questions or need assistance. We are always here to support you and ensure your satisfaction.

Thank you for taking the time to share your wonderful experience with us. It's heartening to hear that Karen's friendly, professional, and engaging demeanor made your interaction pleasant and productive. We're thrilled that she was not only able to assist and resolve your initial concern but also refer you to the appropriate colleague who could further assist you. Your satisfaction and trust in exploring additional services mean a lot to us. Please feel free to reach out if you have any more questions or require further assistance. We look forward to continuing to support you and your family with your policy needs.

Thank you for sharing your positive experience with our service representative. We're delighted to hear that Nove effectively resolved your concerns and earned your continued commitment to ARW. It's great that we could provide a billing reduction to further ensure your satisfaction. We take pride in being responsive and supporting our customers with the highest level of attention to their needs. Please let us know if there's any other way we can assist you. We look forward to serving you for many more years.

ARW Home

Dear Ms. Anderson,

We’re sorry to hear about your experience and understand the urgency of your situation.

While agent availability may vary, our system allows claims to be opened at any time through our automated phone system, customer portal, or website. In urgent cases, customers may also use their own service provider and submit documentation for reimbursement review, which is the option you utilized.

Your request has been received and is currently under review. To proceed, an itemized invoice of parts and labor is required, which is a standard requirement for reimbursement processing.

We understand this has been a stressful situation and appreciate your patience as we work through your claim. If you need further assistance, please contact us directly at (888) 508-8886.

ARW Home

Hello,

Thank you for taking the time to share your experience. We're thrilled to hear that Ines was able to resolve the payment issue to your satisfaction. Ensuring our customers feel appreciated and valued is important to us, and it's rewarding to know Ines guided you promptly towards a solution. Please do not hesitate to reach out if you have any further questions or need assistance. Your satisfaction and peace of mind are our top priorities, and we look forward to serving you again in the future.

ARW Home

Thank you for sharing your positive experience! We're delighted to hear how helpful and considerate Denise was in assisting you with your payment arrangements. It's wonderful to know her politeness and thoughtfulness made such a meaningful impact. We truly value your recommendation, and nothing makes us happier than ensuring our customers feel well-cared-for. Thank you again for your trust, and we're always here to assist however we can.

Hello,

Thank you for sharing your wonderful experience with us. We're thrilled to hear that Denise was able to assist you promptly and courteously with updating your monthly payment method. Providing efficient and pleasant customer service is our top priority, and your kind words encourage us. We're grateful for your appreciation and look forward to serving you in the future.

ARW Home

Dear Ms. Luce,

We’re sorry to hear about your experience and appreciate you bringing this to our attention so we can clarify.

Our records confirm that your policy with American Residential Warranty (also known as ARW Home) is active. At the time of enrollment, your plan documents—including our contact information—were sent to you, and we have confirmation that they were successfully opened on October 1, 2025.

We would also like to clarify that ARW does not issue ID cards and does not operate under “numerous subsidiaries.” Additionally, we have reviewed our call logs and do not show any record of a recent call from you regarding a claim. The last interaction on your account was in January when your method of payment was updated.

Based on the details you provided, it is possible that an incorrect or third-party phone number was contacted, or that someone may have misrepresented themselves as our company. We recommend always using the contact information provided in your plan documents or directly from our official website.

We were not aware that you needed assistance with a claim, and we are happy to help. We have attempted to reach you by phone to explain this further; however, your voicemail box was full, and we were unable to leave a message.

For your convenience, we have resent your plan documents along with a direct link to your customer portal, where you can view your coverage and submit a claim. You may also visit our website at or contact our Customer Service team directly at (888) 508-8886 so we can assist you promptly.

We look forward to helping you resolve this matter.

ARW Home

Thank you for your feedback.

Our records show that you were able to connect with our Customer Service team on 3/17, the same day as your post, and an updated method of payment was provided during that interaction.

If you are still seeking to discontinue your contract, we recommend contacting our Customer Service team directly so they can properly process your request and ensure everything is handled accordingly. We’re here to help and would be happy to assist further.

Hello,

Thank you for taking the time to leave such a positive review! We're thrilled to hear about your reliable experience with us over the past three years and that your recent claim was handled swiftly, leading to a smooth repair of your dryer. Experiences like yours in receiving quick, effective resolutions truly highlight the quality we strive to deliver.

Please do not hesitate to reach out if any future needs arise. We look forward to continuing to deliver peace of mind concerning your home's warranty needs.

ARW Home

Hello,

Thank you for sharing your 5-star review! We're delighted to hear that you had such a positive experience with our customer service team. Providing punctual and effective support is key, and we're thrilled to know that your experience reflects our commitment to great service. We truly value your recommendation of ARW Home Warranty to others and look forward to serving you again whenever you need us.

ARW Home

Hello,

Thank you for sharing your positive experience with us! We're thrilled to hear that Denise was able to assist you so effectively with your payment method inquiry and address your concerns with courtesy and expertise. Ensuring our customers receive helpful and confident support is a top priority for us. Should you need any further assistance or have additional questions in the future, please feel free to reach out. We look forward to continuing to provide you with exceptional service.

ARW Home

Hello,

Thank you for sharing your positive feedback with us! We are delighted to hear about the excellent service Vianca provided you with your warranty plan. We're pleased to know she assisted you competently, allowing you to maintain your plan by addressing your pricing queries. Our team's dedication to kindness, helpful service, and knowledge shine through in feedback like yours. We greatly value your appreciation and are inspired to continue maintaining our high standards.

Should you need any assistance in the future, please feel free to reach out. We're always here to help.

Hello,

Thank you for sharing your positive experience with Denise! We're glad to hear that speaking with a live representative added value to your conversation and helped in securely updating your ARW Home Warranty payment plan. Live assistance can make a big difference, and Denise’s explanation and continued support reflect our commitment to offering personal and attentive service. Should you have any more questions or need further assistance in the future, please feel free to reach out. We appreciate your kind words and look forward to supporting you.

ARW Home

Thank you for sharing your experience with American Residential Warranty. We're pleased to know that submitting a claim over the phone has been seamless for you, and it’s encouraging to hear that our contractors provided you with the quality service you expected. It's great that the technician was able to promptly diagnose and resolve the issue with your washer. Your feedback helps us to maintain and improve our high standards of service. If you need any further assistance, please feel free to reach out. We're here to help.

Thank you so much for sharing your positive experience. We're delighted to hear about Angel's dedication and her thorough approach in assisting with your policies. Turning challenges into solutions, especially when aligning services to fit a budget, requires patience and understanding, and we are glad she was there to support you with both clear explanations and adjustments. Your recognition of her hard work means a lot to us. If there's anything further you need support with or if you wish to restart your policy, don’t hesitate to reach out. We look forward to continuously serving you!

Thank you for sharing your feedback. We want to clarify that ARW was not the cause of any delay. Your request to use your own technician was approved immediately when your claim was created. The only factor affecting timing was waiting to receive the invoice from the technician for reimbursement review. Once received, the full maximum payout for your claim was issued in accordance with your plan terms.

We understand that waiting can be frustrating, and we appreciate your patience. Our team is committed to providing accurate, timely service while ensuring all claims are handled properly and fairly.

Hello,

Thank you so much for sharing your delightful experience with Ms. Angel. We're thrilled to hear that she has made such a positive impact and enriched your interaction with our company. We're lucky to have team members like her who focus on uplifting consumers and contributing to our growth. Your kind words will certainly be highlighted within our team. If you ever need further assistance or have more feedback, feel free to reach out.

Sincerely,

ARW Home

Hello,

Thank you for sharing your exceptional experience with Mr. Kalab and his supervisor. We are delighted to hear that our team exceeded your expectations by professionally and swiftly resolving your policy concerns. Such dedicated service reflects our commitment to putting customers first, and your kind words reinforce our team's efforts to go the extra mile.

It is truly rewarding to know that this experience has led you to recommend us to your family and friends. We appreciate your recommendation that this recognition reaches Mr. Kalab and his supervisor. Your feedback plays a crucial role in acknowledging and motivating our hardworking employees.

If there is ever anything else you need assistance with, please don’t hesitate to reach out. We are here to support you always.

ARW Home

Thank you for taking the time to share your uplifting experience with us. We are absolutely thrilled to hear that Angel made such a positive impact on your day. Our goal is to provide empathetic and supportive service, and knowing that Angel could turn your difficult moment into one of joy means a lot to us. Please reach out again anytime you need assistance—we are here to help.

Hi,

Thank you for sharing your experience with ARW Home. We're delighted to hear that your claim process was efficient and that our team could ultimately resolve the issue with your dishwasher by addressing its needs. It's rewarding for us to know that our quick response and continued commitment made a positive difference. Should you need any further assistance in the future, please do not hesitate to reach out. We look forward to continuing to serve your home warranty protection needs with the same dedication.

ARW Home

Hello,

Thank you for your continued reliance on American Residential Warranty over the past five years. We're delighted to hear about your positive experiences with our company and a seamless resolution during your past claim, assisted by our great technician. We prioritize ensuring our customers always receive skilled, capable support for their needs and concerns. Please reach out if you find you need any further assistance or if there's anything more we can do. Providing dependable and adept service every time is our commitment.

ARW

Thank you for taking the time to share your experience and for being a long-time member. We’re pleased to hear that the reimbursement process was smooth and that our team was able to assist you in a positive and timely manner.

We understand that having to locate and arrange installation on your own can feel different from what you expected, especially on your first claim. Service options can vary depending on the situation, but your feedback is truly appreciated and helps us continue to improve communication around the process.

We’re glad the reimbursement was received quickly and that your interactions with our representatives were helpful. If you ever need assistance in the future, our team will be here to guide you every step of the way so the experience is as easy and seamless as possible.

Thank you again for your trust in ARW and for sharing your thoughtful review.

Hello,

Thank you for sharing your feedback with us! We are delighted to hear that our customer service representative provided excellent assistance in rearranging your payment. Ensuring you have a pleasant experience with alternatives that meet your needs is important to us. Please feel free to reach out if there's anything more we can do for you. Your positive experience is our priority, and we're happy to continue to support you in any way we can.

ARW Home

Hello,

Thank you for sharing your exceptional experience! We're delighted to hear that Denise provided professional assistance in a timely manner. It's wonderful to know she could promptly address your concerns regarding your debit card with meticulous care, even reaching out to support to ensure your needs were met. At our company, customer satisfaction is paramount, and we're thrilled that Denise exceeded your expectations. Please don't hesitate to reach out if there's anything else we can do for you.

American Residential Warranty

Hello,

Thank you for your thoughtful review and for choosing to switch to ARW Home. We are delighted to hear that your overall experience over the past three years has been pleasant. Our goal is to offer prompt and reliable service, and we’re pleased that the tech team's responsiveness and the efficiency of providing a buyout when needed met your expectations.

We also appreciate your constructive feedback regarding our service provider. It's important for us to ensure that the companies we work with reflect our standards of respect and professionalism, and we’re glad we could resolve that for you by arranging a better alternative.

Please let us know if there's anything else we can do or how we might be able to assist you better in the future. We’re committed to keeping your home running smoothly and remain at your service.

ARW Home

Hello,

Thank you so much for your heartfelt comments! We are so pleased to hear your kind words and appreciation regarding your recent experience. It's fantastic knowing that our staff exceeded your expectations with their knowledge, friendliness, and commitment to your safety and satisfaction. Delighting customers like you brings our team immense joy. Should you need any assistance or have further questions, please don't hesitate to reach out. We're here and delighted to support all your needs.

Best regards,

ARW Home

Thank you for your feedback.

Plan documents outlining the trade service fee and how claim benefits are determined are provided at enrollment and remain available in the customer portal. These terms are applied consistently to every claim. Your cancellation was processed per your request, and placement on a do-not-call list is intended to honor a customer’s preference not to receive further outreach.

We understand this was not the outcome you expected and appreciate you sharing your concerns.

Escalations Department | ARW Home

Hello,

Thank you for sharing your wonderful experience with us! We are thrilled to hear that Denise was able to assist you effectively in changing your payment date to best fit your needs. Providing well-trained, responsive, and thorough support is a top priority, and your kind words reinforce our commitment to excellent service. If you have any other questions or require further assistance in the future, please feel free to contact us. We're always delighted to help.

Thank you for choosing us!

Best regards,

ARW Home

Hello,

Thank you so much for your wonderful feedback! We are delighted to hear that your long-trusted dryer was restored to its optimal functioning thanks to our support team. Your satisfaction is a top priority, and taking steps to ensure the longevity and effectiveness of your appliances is always our focus. Please know that should you ever need further assistance, you can count on us for timely and dedicated service. We’re grateful to play a part in maintaining the things that are vital in your home.

American Residential Warranty

Hello,

Thank you for sharing your exceptionally positive experience with us! We're thrilled to know that our team was able to assist you efficiently and courteously. Ensuring that all your needs and concerns are met with ease is our top priority. We're delighted that you are pleased with the support for obtaining your contract and mutual admiration with our service excellence. If you have any future questions or needs, please do not hesitate to reach out. We're here to ensure that your needs remain reliably and consistently addressed.

American Residential Warranty

Thank you for sharing your positive experience with us. We're delighted to hear that Denise took care of your needs promptly and courteously, providing you with the necessary information. It's wonderful to know you appreciated her polite and patient assistance. We'll ensure your kind words are passed along to Denise. Should you need any further assistance or information, please don't hesitate to contact us. We appreciate your feedback and value you as a customer!

Thank you for your wonderful feedback and for being a loyal member of ARW. We’re so glad to hear that Kasandra took the time to listen to your concerns and provide a solution that worked for you.

Delivering a personalized and supportive customer experience is very important to us, and it’s great to know she was able to assist in a way that met your needs. We will be sure to share your kind recognition with Kasandra and her leadership team.

We truly appreciate your continued trust in ARW and are always here whenever you need us.

Hello,

Thank you so much for your positive review! We're delighted to hear that our customer service team was friendly and efficient in assisting with your claim. It's fantastic to know that the process was hassle-free and that the contractor provided prompt and clear communication regarding your unit. We aim to continuously exceed the experiences provided by other companies. If you ever need any further assistance, please don’t hesitate to reach out. We're here to help and ensure that your service needs will always be met with the highest standards.

American Residential Warranty

Hello,

Thank you for sharing your positive experience with us! We are delighted to know that our competitive pricing and claim support met your expectations and contributed to a gratifying experience with American Residential Warranty. We also appreciate your feedback about the straightforward process for submitting a claim via our website. Your satisfaction is our top priority, and it’s wonderful to hear that we’ve achieved that with your home warranty service.

If you have any other needs or inquiries in the future, please feel free to reach out. We're always here to help!

American Residential Warranty

Thank you for taking the time to share your experience with us. We're delighted to hear that you found the claim process easy and appreciated the prompt service and communication from our team. Feedback like yours helps us to continually improve our processes, and we're always looking for ways to expedite service delivery times. We understand the importance of minimizing delays, especially with critical appliances, and we'll take your comments into consideration as we strive to enhance our service. If more help is ever needed, please feel free to reach out. Thank you for choosing ARW Home!

Thank you for your feedback.

Our records reflect that the claim was opened on January 1, 2026, and completed on January 13, 2026. While we understand any disruption can feel lengthy, the claim was processed within normal service timeframes, including contractor scheduling and parts coordination.

The trade service fee adjustment was communicated via email on January 19, 2024, prior to implementation.

Once it was determined that the unit was nearing the applicable limit of liability under your agreement, you were presented with the option to proceed with the repair and cover the portion exceeding the remaining limit or accept a check for the remaining limit of liability. You elected to move forward with the repair. The claim was handled in accordance with the terms and coverage limits of your plan.

Our plans are designed to provide financial protection against covered mechanical failures, subject to stated limits. If you would like to review your coverage further, our team is happy to assist.

— ARW Home

Hello,

We are incredibly thankful for your positive review! It’s wonderful to hear that our representatives, especially from the claims department and Denise, were prompt and courteous in delivering service for your washer repair. We strive to provide effective support and highlight the valuable benefits of your warranty, ensuring your experience remains seamless and satisfying. Your recognition of their excellent service brings joy to our team, and we appreciate your kind words.

Should you have any future inquiries or need further assistance, please don't hesitate to reach out. We look forward to continue supporting you with high-quality service.

American Residential Warranty

Hello,

Thank you for sharing your delightful experience with us! We are happy to hear that your interaction with Karen was smooth and satisfying as you updated your information. Our goal is to ensure all customer experiences are as seamless and pleasant as yours has been. Should you need any assistance in the future, please feel free to reach out. We look forward to continuing to provide you with top-notch service.

American Residential Warranty

Thank you so much for your kind words and sharing your positive experience with us! We're thrilled to hear that our office personnel and repairman exceeded your expectations with their professionalism, courtesy, and knowledge. It’s feedback like yours that encourages us to continually aim high with our services. Should you need any further assistance or have future repairs, we’re always here to help make the process as smooth and easy as this one. Thank you for choosing us!

American Residential Warranty

Hello,

Thank you for sharing your experience! We're delighted to hear that our customer service team was able to recommend a suitable company promptly, especially during a chilly time. It's the efficient and timely assistance from our technicians that we strive to provide every day.

We appreciate your feedback and are committed to continuing to offer excellent service. Please feel free to reach out anytime for future needs; we’re always here to help!

American Residential Warranty

Thank you so much for your wonderful feedback! We are thrilled to learn about your positive experience with Karen. It is fantastic to hear how efficiently and pleasantly she assisted you in updating your card information for auto pay. At ARW, we pride ourselves on providing seamless service, and knowing Karen could deliver that with such a personable approach is a testament to her dedication. Please don't hesitate to reach out if there is anything else we can assist you with. We look forward to continually meeting your customer service needs.

Thank you for your continued loyalty to American Residential Warranty over the past 20 years. We highly value your relationship with us and appreciate your honest feedback regarding our pricing and coverage options. Your thoughts are important to us as we strive to provide the best services and value to our customers. If you're ever looking to discuss your coverage or explore alternative plans that may better suit your needs, our customer service team would be more than happy to assist. Thank you for choosing American Residential Warranty, and we look forward to serving you in the future.

Thank you for sharing such a positive experience with Karen. It's fantastic to hear how happy and helpful she made your day while assisting with the addition regarding your new debit card. Infusing some joy and humor into our service is exactly what we strive for, and knowing Karen managed your situation so well is truly rewarding to know. Your feedback means a lot, and should need further assistance in the future, don't hesitate to reach out. We’re committed to continuing to provide you with friendly and exceptional service. Thank you again for your kind words!

Thank you for your fantastic feedback! We're delighted to hear how helpful and knowledgeable Karen was in resolving your situation with professionalism and kindness. It's great to know she was able to find a resolution quickly, enhancing your experience. We appreciate your acknowledgment and are glad to have provided such attentive service. Thank you for choosing us and for letting us know about your positive experience!

Thank you for bringing your concerns to our attention. We’re sorry to hear that the experience did not meet your expectations, and we appreciate the opportunity to clarify.

Our records show that the claim itself was not denied. In order to proceed with the review, the Claims Department requested additional information needed to evaluate the situation. That documentation was not received, and a request to cancel the plan was made before the claims process could be completed. As a result, we were unable to move forward with the claim at that time.

We understand how important it is for the process to be clear—especially when using the coverage for the first time—and we truly appreciate your feedback.

Thank you for the time you spent as a member of ARW.

Hello,

Thank you so much for your wonderful review! We're thrilled to hear about your excellent experience with our agent, Nove. He embodies the dedication and attentiveness we strive for, and we're glad he could assist you swiftly with your payment issue following the recent incident with your card. Providing seamless resolutions and exemplary service is our top priority, and feedback like yours motivates our team to continuously strive for excellence. If you have any more questions or need assistance in the future, please feel free to reach out. We’re always here to help.

American Residential Warranty

Hello,

Thank you so much for taking the time to share your positive experience with Angel! We're thrilled to hear that she was able to assist you so swiftly and made your experience so pleasant. Angel truly embodies the dedication and friendliness we strive to deliver every day. Your feedback about her outstanding customer service is exactly what drives us to constantly exceed expectations. If you need any further assistance in the future, please don't hesitate to reach out. We're always here for you!

ARW Home

Hello,

Thank you so much for your kind feedback! It's wonderful to hear that Kenmar was able to provide such helpful and professional assistance with your claim. We strive to make our claims process as quick and easy as possible, and we're delighted he ensured your issue was handled efficiently. Please don't hesitate to reach out if you have any further issues or concerns—we're always here to help. We greatly appreciate your review and look forward to continuing to provide you with excellent service.

ARW Home

Hello,

Thank you for sharing your fantastic experience with our services! We are thrilled to hear that our team was able to provide fast and attentive assistance for your needs and helped connect you with someone for your email issues. Your satisfaction is important to us, and we're delighted that we could support you on multiple fronts efficiently. Should you require any further assistance, please feel free to reach out to us. We're always here to help and aim to ensure your continued satisfaction with our service.

American Residential Warranty

Hello,

Thank you for sharing your positive experience with us. We are glad to hear that our phone support team provided an attentive and sincere service by quickly addressing your needs. It’s great to know that the arrangement of the air conditioning company met your expectations promptly. We're committed to delivering efficient and personalized assistance, and your feedback is truly appreciated.

Please reach out if there are any additional services or assistance you need in the future. We are always here to help.

American Residential Warranty

Hello,

Thank you for sharing your kind words and taking the time to acknowledge Kerran's performance. We're thrilled to hear about the professionalism, reliability, and meticulous approach she brought to resolving your billing issue. Hearing about positive experiences with our team, especially detailed and diligent professionals like Kerran, confirms our dedication to outstanding service and efficiency.

We consider her a valuable asset to our team too, and it’s gratifying when our customers feel the impact of her contributions. If you require any further assistance or have any other questions, please feel free to reach out. We're always here to help and are eager to assist you in any way we can.

American Residential Warranty

Hello,

Thank you for sharing your positive experience with us! We're delighted that our streamlined claims process met your expectations, and your issue was promptly resolved. It’s great to hear that you were able to seamlessly schedule and complete the repairs with the technician on time. We're committed to delivering convenience and efficiency, and reviews like yours reassure us that we're on the right track. If you ever need assistance or have other service needs, please reach out. We look forward to continuing to provide excellent warranty protection for your home.

American Residential Warranty

Thank you for sharing your rewarding experience with us. We're delighted that you found our service both quick and professional, and that the contracted repair person met your expectations. Efficient outcomes and professionalism are key pillars of our service, and feedback like yours affirms our commitment to top-notch customer care. If you need any more support or assistance in the future, feel free to reach out. We're always here to help and ensure you have the best experiences possible.

Thank you for taking the time to share your experience! We’re glad to hear our team was able to quickly place an emergency repair order and respond promptly when your heating unit stopped working. Providing timely support—especially in urgent situations—is very important to us. We appreciate your feedback and the opportunity to assist you. Thank you for choosing ARW.

Hello,

Thank you so much for taking the time to share your great experience with us! We are delighted to hear that our representative was nice and patient, answering all your questions and ensuring you understood everything clearly. Your better understanding of your contract is exactly the kind of outcome we strive for. If you require any further assistance or have additional feedback, please feel free to reach out. We're always here to help strengthen your relationship with our services.

ARW Home

Hello,

Thank you so much for your wonderful feedback! We are delighted to know that our associate made such a positive impression by being both professional and kind, while securing a great deal for you. We're thrilled she effectively solved your problem with clear communication and a pleasant demeanor. Ensuring our customers feel cared for and assisted every step of the way is our utmost priority.

If there's anything else you need or want to share, feel free to reach out at any time. We appreciate your business and look forward to serving you again.

ARW Home

Hello,

Thank you for sharing your experience with us. We are delighted to hear that Karon provided you with helpful and professional service. We always aim to leave a positive impression, even when our customers choose to make changes to their accounts. If you ever decide to come back or need any assistance in the future, we hope that you'd consider us once again.

Hello,

Thank you for sharing your delightful review! It's wonderful to hear that our services with ARW have consistently met your expectations and even impressed your friends. Your recommendation means a lot to us, and we're grateful to be recognized for adding value to your homeowner’s experience. We're also pleased to note that Ms. ** has been so valuable in your communications. Appreciating your encouraging remarks, we commit to continuing the high standards of support you have highlighted.

Should you have any more questions or need assistance in the future, please feel free to reach out. We're here and delighted to serve your needs.

ARW Home

Thank you so much for your wonderful feedback! We're delighted to hear that Angel could make such a positive impact with her kindness. It's truly fulfilling to know that her words touched your heart. Creating memorable and supportive experiences for our customers is a top priority, and we greatly appreciate you taking the time to share this. We'll make sure to pass your kind words along to Angel. Thank you once again for your kind words and trust.

Hello,

Thank you for taking the time to share your positive experience with our customer service representative. We are thrilled to hear that you found the representative both polite and knowledgeable, effectively addressing all your questions and detailing coverage under your policy. Ensuring you have a pleasant and informative experience is our top priority. If there’s ever anything more you need or specific questions regarding your policy in the future, please don’t hesitate to reach out. We’re here to support you.

ARW Home

Thank you for sharing your positive experience with us. We're delighted to hear that our team calls promptly whenever a payment is missed and provides exceptional service by taking the time to address any questions or additional needs a customer might have. It's our priority to ensure every interaction is helpful and reassuring. Your kind words about our employees mean a lot. Thank you once again for your feedback, and if there's anything more we can assist you with, please don't hesitate to reach out.

Thank you so much for your wonderful feedback! We're elated to hear about your excellent experience with Karen and Iman. Their ability to answer your questions and provide the assistance you needed reflects the high standards we set for ourselves, aiming to deliver nothing less than exceptional service. We greatly appreciate you highlighting their professionalism and dedication. Your five-star rating is immensely motivating — it's uplifting to see positive experiences being made. Should you need any more assistance, feel free to reach out anytime. We're always here for you!

Thank you so much for your heartwarming feedback! We're absolutely delighted to hear about your exceptional interaction with Karen. Having team members like her, who are both courteous and professional, truly reflects our commitment to outstanding customer service. We're grateful for your kind words and for choosing AWR. Should you need any further assistance or have questions in the future, please feel free to reach out. Your satisfaction is of the utmost importance to us, and we're here to help achieve that every step of the way. Thank you for being a valued customer!

Thank you for sharing your feedback with us. We're delighted to hear that Karen was able to assist you so kindly and effectively. We understand that the delay in repairing your tankless hot water heater can be inconvenient, especially during the holiday season when timelines can be unpredictable. Rest assured, we are committed to ensuring your repair is completed promptly. In the meantime, if you have any questions or need further assistance, please don’t hesitate to reach out. We appreciate your patience and understanding during this process.

Thank you for sharing your positive experience with us! We're delighted to hear that Karen extended professionalism and empathy during your recent call. Handling conversations around financial matters is crucial, and we're thrilled that Karen's approach kept the interaction comfortable and supportive. Knowing we were able to assist in getting your new year off to a good start means a lot to us. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

Thank you for taking the time to share your positive feedback with us. We're delighted to hear that Karen offered professional and considerate service during your interaction, valuing your time and patience. Please be reassured that your comments will certainly reach the right ears. We appreciate your insight regarding your dissatisfaction with the daily calls and post-payment notices, and aim to address processes that could enhance our communication intentions going forward. We’re here if you need any clarification or further assistance—don’t hesitate to reach out!

Thank you for taking the time to share such positive feedback! We're thrilled to hear about your delightful experience with Alex. Knowing that he offered such clear explanations, responsiveness, and maintained professionalism to make your process easy and stress-free is wonderful. We genuinely appreciate your recommendation and are thrilled to have been able to meet your expectations. Should you have any further questions or need assistance, please feel free to reach out. Thank you again for your glowing review, and we look forward to serving you in the future!

Thank you for sharing your experience with us. It's wonderful to hear that Karen was able to assist you effectively by adding your bank account information, especially after the challenges you faced with your debit card. We understand the importance of ensuring your home warranty payments are timely and hassle-free. If you have any other changes to manage your account, please feel free to reach out. We're here to help!

Hello,

Thank you for your glowing review. We're delighted to hear that you experienced such knowledgeable and kind service from our team, and that we could uphold the level of excellence you mentioned. A score of 10 out of 10 truly makes us proud and affirms our commitment to providing outstanding customer service. We greatly appreciate your recommendation and look forward to serving your friends and family with the same dedication. If there's anything else you need, please don't hesitate to reach out.

Thank you again!

Best regards,

American Residential Warranty

Thank you for sharing your positive experience with us! We are thrilled to hear that Karen was friendly and efficient in resolving your issue. It's great to know that she was able to provide such excellent service. We pride ourselves on customer satisfaction and are always here to help. We’re glad you had such a pleasant interaction—it truly reflects our commitment to assisting our clients effectively. If there’s anything further we can do for you, don’t hesitate to reach out.

Thank you for sharing your experience with us. We’re glad to hear that Denise was able to help with your payment updates and provide guidance on additional coverage. It’s great to know her clear communication and attention made a difference when those updates were important. We appreciate your kind feedback and look forward to assisting you again if you ever need support.

Thank you for sharing your wonderful experience with our team. We're delighted to hear that Karen not only solved your issue quickly but also made the process enjoyable with her exceptional service. We understand the importance of having prompt and professional assistance, and it's fantastic that Karen was able to provide exactly this. Your 10/10 rating brightens our day and motivates us to continue delivering outstanding service. Should you have any more needs in the future, please don't hesitate to reach out. We're always here to help.

Thank you for your feedback and for highlighting your positive experience with Karen. We’re delighted to hear how knowledgeable and professional she was throughout your interaction. Such qualities truly reflect the service values we commit to embodying across our team. We appreciate you recognizing the traits crucial to our training emphasis – providing accurate information enriched with kindness and professionalism. Your kind words are truly appreciated, and we're excited for more opportunities where our team can continue to serve you with excellence. Please feel free to reach out anytime you need support!

Thank you for sharing your fantastic experience with us! We’re thrilled to hear that Shaune went above and beyond to guide you through the program and secure the best coverage adjustment for you. Our team is dedicated to ensuring that every customer feels valued and supported, and it’s wonderful to know that Shaune's assistance met your expectations. Your shout-out means a lot to us, and please don't hesitate to reach out should you need anything further. We're here to help!

Thank you so much for taking the time to share your wonderful experience with us! We are delighted to hear about the exceptional service Karen provided. Her attentiveness and professionalism demonstrate her dedication to keeping our customers satisfied. We're thrilled that our team could facilitate a smooth payment process for your account. Such positive feedback means a lot, both to us and Karen, and it inspires us to continue delivering top-notch service. Should you need any future assistance, feel free to reach out. We appreciate your kind words and look forward to serving you again!

Thank you for sharing such a heartfelt review about your experience with Karen. We are overjoyed to hear about the positive impact she made during your interaction. At our company, we passionately strive to offer exceptional customer service, and Karen embodies the care and attentiveness we aim to provide all of our valued customers. We sincerely appreciate your kind words and look forward to assisting you with any needs you may have in the future. If there's anything else we can do for you, don't hesitate to reach out. Thank you for your continued trust and support!

Thank you for sharing your wonderful experience. We're delighted to hear that the service was timely and efficient, with the professional ensuring swift delivery and installation of parts. It's great to know we met your expectations, making your situation more straightforward. We are grateful for your support and look forward to the opportunity to serve you again in the future.

Michealle Vanderpool, thank you for sharing your feedback. We understand how frustrating this situation felt and appreciate the opportunity to clarify our position.

Following your concerns, your account and multiple call recordings were reviewed in full. During our follow-up conversation, you explained that you were assisting a friend at another residence; however, the call recordings captured contemporaneous discussions with a technician that clearly indicated the service activity was taking place at your own property. Based on this documentation, the Claims Department acted in accordance with the Terms and Conditions of the plan.

All prior interactions were reviewed, and our findings confirm that our representatives remained professional throughout each call. While we understand the urgency described due to weather conditions, claim determinations must be made consistently and fairly for all customers. When documentation and call recordings support a claim decision, we are unable to alter the outcome.

No request to cancel coverage was made. While we regret that this experience resulted in dissatisfaction, the claim was handled in compliance with plan requirements and applied uniformly, as it would be for any customer in a similar situation.

ARW Home

Hello,

Thank you so much for sharing your experience with us. It's truly a pleasure to hear that Karen made such a positive impression and that you felt respected and appreciated as a customer. We aim to provide superior customer service, and it's gratifying to know that Karen delivered that for you. Your feedback dramatically underscores the commitment we strive to maintain in all our interactions. We greatly appreciate your kind words, and look forward to continuing to provide excellent service at every opportunity.

Best regards,

ARW Home

Thank you, Melodie, for sharing your wonderful experience with us! It's heartwarming to learn how much you appreciated the care and professionalism displayed by our agent. We believe that people like Karen contribute greatly to our team with their dedication and kindness. Your kind wishes have brightened our day as well. We want to ensure continued top-notch service, so please know we're here to assist you anytime you need us. Wishing you a blessed Christmas too!

Hello,

Thank you for taking the time to share your wonderful feedback. We're delighted to hear that Denise at American Residential Warranty was able to provide you with prompt and efficient service. It's always our goal to ensure our representatives are knowledgeable and helpful, and we're pleased you felt well-informed about our services. We're grateful to assist in protecting your dwelling efficiently and are here whenever you need us. Don’t hesitate to reach out for any further assistance.

American Residential Warranty

Thank you for sharing your feedback. We're pleased to hear that Karen provided excellent service during your call. Her ability to understand and address your needs, especially while considering the intricacies of living on a fixed income, is vital to ensuring our customers receive the best possible personal insight. We appreciate your consideration of our recommended coverage and completely understand your position relating to the timing. Should your circumstances change and you would like more information, please don’t hesitate to reach out. We're happy to assist whenever you're ready. Thank you once again for your honest review and for allowing us the opportunity to assist you.

Thank you for sharing your positive experience with Karen. It's wonderful to hear that her attentive and informative service made you feel comfortable and supported. We greatly appreciate your kind words and are thrilled knowing that her efforts had such a positive impact on your satisfaction. We’re proud to have Karen on our team and look forward to continuing to provide you with exceptional service. If you need anything in the future, feel free to reach out. Thank you for your loyalty and for choosing us as your service provider!

Hello,

Thank you for your positive feedback! We're delighted to hear that Denise provided you with helpful and friendly service. Ensuring our customers fully understand the various services we offer is a top priority for us, and it's wonderful to know that Denise excelled in assisting you. If there’s anything more we can do to support your home’s coverage needs or if you have any other questions, don't hesitate to reach out. We’re here to help and eager to continue delivering excellent service.

ARW Home

Thank you for taking the time to share your incredible experience with Karen. We're absolutely delighted to hear how her patience, kindness, and professionalism made a significant impact on your experience with us. Karen certainly exemplifies the standards we aim for within our team. Knowing that her customer care reassured and improved your interaction with ARW is wonderful feedback, and your high recommendation of our services speaks volumes. We're proud to have her on our team and will make sure your remarkable compliments are highlighted with her supervisor. Your decision to recommend ARW to your family and friends is immensely valued. Feel assured that our team is dedicated to providing exceptional service whenever you need assistance. Thank you once more for your kind recognition of Karen's exceptional work, and for choosing ARW Home. We're eager to serve you again in the future.

Thank you for your heartwarming feedback! We are thrilled to hear that Angel made such a positive impact and thoroughly assisted you with expanding your coverage. It’s gratifying to know you have peace of mind after adding the necessary coverage to protect your home, especially considering the ongoing city activities nearby. We're committed to ensuring your satisfaction and look forward to being there for any further needs or questions you might have. Don’t hesitate to reach out if you need any more assistance!

Thank you for sharing such delightful feedback! We’re thrilled to hear about your exceptional experience with Angel and her supportive, genuine nature. It’s our goal to provide transparency and clarity, and we’re glad Angel demonstrated this by explaining our promotions effectively. Your warm wishes are heartily appreciated, and we wish you a wonderful holiday season as well. Should you need any more support, please feel free to reach out. We look forward to exceeding your expectations again!

Thank you for your wonderful feedback! We are thrilled to hear that you had such a positive experience with our customer service. Our team strives to offer knowledgeable and prompt assistance to ensure you feel confident in your coverage. Alex's reliable service demonstrates the commitment we aim to uphold, providing protection and peace of mind. Should you need further assistance or have any questions in the future, please don't hesitate to reach out. Your words inspire us to continue delivering excellent support. Thank you for choosing our service!

Thank you for your feedback. We’ve reviewed our records and were unable to locate an account or claim associated with the information provided.

If this review was posted in error or intended for a different company, we encourage you to verify the details. If you believe this review pertains to an ARW Home account, please contact our Customer Service team directly so we may locate your file and address any concerns.

ARW Home

Thank you for sharing your positive experience with us! We're thrilled to hear that the assistance you received was both pleasant and knowledgeable, and we're glad that our representative could provide helpful information about the ongoing promotion. Please feel free to reach out if you have any questions or if there's anything else we can assist you with. We appreciate your feedback and look forward to being of service to you in the future.

Thank you for your feedback. We understand the urgency of water-related concerns.

The claim was reviewed, the contractor assignment addressed, and the claim has since been closed with the outcome communicated. While we regret any frustration related to the scheduling experience, the matter has been resolved in accordance with the plan and the information provided.

ARW Home

Hello,

Thank you for sharing your experience with us. It’s truly gratifying to hear about the exceptional service you received from Nove. We are delighted that his attentiveness and dedication left such a positive impression during your call. Providing a personalized and considerate service is something we strive for, and it's rewarding to know it brought you satisfaction. Should you have any future needs or questions, please don’t hesitate to reach out. We look forward to continuing to serve you.

ARW Home

Thank you for sharing your concerns. We’d like to clarify the account activity and address the points raised.

Your plan renewed on 6/17/2025, and billing occurred in accordance with the renewal terms agreed to at enrollment. No cancellation request was made until 12/4, after multiple claims were initiated, and there is no record of unauthorized billing.

Coverage limits are outlined in the Terms and Conditions of the plan and vary by system and component. Claim determinations are based on technician findings and plan provisions, not made arbitrarily.

While we regret that your experience did not meet expectations, your account and claims have been handled in accordance with the plan terms.

ARW Home

Thank you so much for your wonderful feedback. We are thrilled to hear about the exceptional service Angel provided, offering great advice and dedicated support. It's gratifying to know that his professionalism and clarity made a positive impact on your experience. We truly appreciate your recommendation and look forward to assisting you whenever you need us. If there's anything else we can do, please feel free to reach out.

Thank you for sharing your fantastic experience with Miss Martha. It's wonderful to hear that her thoroughness, patience, and kindness made such a significant impact during your call. We are thrilled that her exceptional service influenced your decision to continue using our services. Your satisfaction is especially important to us, and we are delighted that Miss Martha provided an experience deserving of your kind feedback. If there's anything more we can do for you, please feel free to reach out. Thank you for choosing us and for your kind words!

Thank you for sharing your concerns. We understand how frustrating appliance issues can be, especially when they involve unexpected costs.

We’d like to clarify a few important points. During the sales call, you were advised that the plan documents would be emailed to you and that you had a 30-day Money Back Guarantee to review the coverage details. These documents outline how claims must be reported and processed. We did not assist with the refrigerator repair because the issue was never reported to ARW for coverage consideration prior to repairs being completed.

We have since resent the plan documents to you for review. If you would like assistance with your account, including guidance on how to properly submit future claims, please contact our Customer Service team directly at (888) 508-8886.

ARW Home

Thank you for sharing your feedback. We understand how disruptive appliance and heating issues can be, especially in challenging weather conditions.

We’d like to clarify a few points. Your refrigerator claim was resolved in accordance with the Terms and Conditions of the plan. Coverage limits are outlined in the plan documents and are not hidden.

Regarding the heating claim, it remains open, as we have not yet received the required documentation needed to complete the reimbursement review.

With respect to cancellation, the plan was canceled at your request. We are happy to assist with clarifying any outstanding items.

ARW Home

Thank you for taking the time to share your experience. We are very pleased to hear that Karen provided professional and polite service during your brief interaction. It's always our goal to ensure our team maintains a positive attitude and delivers effective solutions. If you have any further feedback or need assistance moving forward, you are more than welcome to reach out. We look forward to serving you again in the future.

Thank you for sharing your experience with us! We're thrilled to hear that Karen was able to successfully address all your inquiries regarding your payment plan. It's fantastic to know that you received detailed and comprehensive information, making your interaction transparent and satisfying. We truly appreciate your kind acknowledgment and are pleased to have been of service. Should you have more questions or require assistance in the future, don't hesitate to contact us. We look forward to continuing to provide you with exceptional service.

Thank you for sharing your wonderful experience with Karen. We're delighted to hear that she provided prompt, professional, and attentive service, ensuring your needs were thoroughly met. It's fantastic to know that she took the extra step to make you aware of special offers. We strive to maintain such high standards of customer care and your satisfaction is our priority. Should you need any assistance or have questions in the future, please don’t hesitate to reach out. We look forward to serving you again!

Thank you for cherishing your encounter with Karen! We're delighted to hear how her professionalism and politeness have positively impacted your experience. Highlighting her exceptional service truly resonates with our commitment to provide outstanding support to our customers. Passing along such accolades helps us to ensure our best representatives are recognized for their efforts, as this continues elevating the services we offer. Rest assured, your endorsement is valuable in propelling our dedication to being a company of choice. Should you need further assistance, Karen and the team are always ready to support you. We look forward to serving you enthusiastically in the future!

Thank you for your heartwarming feedback! It's wonderful to hear that the representative you interacted with left such a positive and bright impact on your day. We're proud to have knowledgeable professionals on our team who make our customers' experiences pleasurable. Your high regard is truly appreciated, and be assured that we will pass along your compliments to her. We're always here to provide support should you need it, and we look forward to delighting you with excellent service in the future!

Thank you for your feedback. We’d like to clarify that reimbursement instructions were provided, but no documentation was ever submitted. Like all warranty companies, we can only review or approve a claim once the required information from the servicing contractor is received.

You later requested to cancel your account, and we honored that immediately. Had the documents been submitted as advised, our team would have been able to move forward with resolving your claim.

We wish you the best moving forward.

— ARW Home

Hello,

Thank you for sharing the positive experience you and your wife have had with American Residential Warranty over the past year. We are thrilled to know that the recommendation has served you well. It's great to hear that our claims process is easy for you to navigate, and our responsiveness in sending contractors was quick and satisfactory.

We pride ourselves on the reliable and excellent service provided by our contractors, and it's always assuring to hear feedback reflecting on the high standards we've set. We appreciate your trust and recommendation based on our reliable efficiency and maintenance services.

Should you need further assistance or services, feel free to reach out anytime. We look forward to continuing to provide you with a great warranty experience.

American Residential Warranty

Hello,

Thank you for taking the time to leave your wonderful review. We are thrilled to hear that Denise made such a positive impact during your interaction. Her dedication to clear communication and resolving your issue effectively is a reflection of the standard of service we strive for. Please don't hesitate to reach out to us in the future if there is anything else we can assist you with. We appreciate your enthusiastic feedback and look forward to providing the same exceptional service.

Sincerely,

ARW Home

Hello,

Thank you for taking the time to share your year of experience with American Residential Warranty. We’re delighted to hear that our services have mostly aligned well with your needs and that the claim submission was straightforward and met your expectations. It's encouraging to know that the notifications and contractor visit provided you with peace of mind and competent service.

However, we apologize if you received too many calls regarding additional services at the start; your insights are valuable, and we continuously work on fine-tuning our communication process. We truly appreciate your confidence in recommending us based on the service security and effectiveness you have experienced. If there’s anything further we can assist you with, feel free to reach out—we are committed to providing you with excellent warranty protection.

Sincerely,

ARW Home