ARW Home Reviews

Thank you for your feedback.

Plan documents outlining the trade service fee and how claim benefits are determined are provided at enrollment and remain available in the customer portal. These terms are applied consistently to every claim. Your cancellation was processed per your request, and placement on a do-not-call list is intended to honor a customer’s preference not to receive further outreach.

We understand this was not the outcome you expected and appreciate you sharing your concerns.

Escalations Department | ARW Home

Hello,

Thank you for sharing your wonderful experience with us! We are thrilled to hear that Denise was able to assist you effectively in changing your payment date to best fit your needs. Providing well-trained, responsive, and thorough support is a top priority, and your kind words reinforce our commitment to excellent service. If you have any other questions or require further assistance in the future, please feel free to contact us. We're always delighted to help.

Thank you for choosing us!

Best regards,

ARW Home

Hello,

Thank you so much for your wonderful feedback! We are delighted to hear that your long-trusted dryer was restored to its optimal functioning thanks to our support team. Your satisfaction is a top priority, and taking steps to ensure the longevity and effectiveness of your appliances is always our focus. Please know that should you ever need further assistance, you can count on us for timely and dedicated service. We’re grateful to play a part in maintaining the things that are vital in your home.

American Residential Warranty

Hello,

Thank you for sharing your exceptionally positive experience with us! We're thrilled to know that our team was able to assist you efficiently and courteously. Ensuring that all your needs and concerns are met with ease is our top priority. We're delighted that you are pleased with the support for obtaining your contract and mutual admiration with our service excellence. If you have any future questions or needs, please do not hesitate to reach out. We're here to ensure that your needs remain reliably and consistently addressed.

American Residential Warranty

Thank you for sharing your positive experience with us. We're delighted to hear that Denise took care of your needs promptly and courteously, providing you with the necessary information. It's wonderful to know you appreciated her polite and patient assistance. We'll ensure your kind words are passed along to Denise. Should you need any further assistance or information, please don't hesitate to contact us. We appreciate your feedback and value you as a customer!

Thank you for your wonderful feedback and for being a loyal member of ARW. We’re so glad to hear that Kasandra took the time to listen to your concerns and provide a solution that worked for you.

Delivering a personalized and supportive customer experience is very important to us, and it’s great to know she was able to assist in a way that met your needs. We will be sure to share your kind recognition with Kasandra and her leadership team.

We truly appreciate your continued trust in ARW and are always here whenever you need us.

Hello,

Thank you so much for your positive review! We're delighted to hear that our customer service team was friendly and efficient in assisting with your claim. It's fantastic to know that the process was hassle-free and that the contractor provided prompt and clear communication regarding your unit. We aim to continuously exceed the experiences provided by other companies. If you ever need any further assistance, please don’t hesitate to reach out. We're here to help and ensure that your service needs will always be met with the highest standards.

American Residential Warranty

Hello,

Thank you for sharing your positive experience with us! We are delighted to know that our competitive pricing and claim support met your expectations and contributed to a gratifying experience with American Residential Warranty. We also appreciate your feedback about the straightforward process for submitting a claim via our website. Your satisfaction is our top priority, and it’s wonderful to hear that we’ve achieved that with your home warranty service.

If you have any other needs or inquiries in the future, please feel free to reach out. We're always here to help!

American Residential Warranty

Thank you for taking the time to share your experience with us. We're delighted to hear that you found the claim process easy and appreciated the prompt service and communication from our team. Feedback like yours helps us to continually improve our processes, and we're always looking for ways to expedite service delivery times. We understand the importance of minimizing delays, especially with critical appliances, and we'll take your comments into consideration as we strive to enhance our service. If more help is ever needed, please feel free to reach out. Thank you for choosing ARW Home!

Thank you for your feedback.

Our records reflect that the claim was opened on January 1, 2026, and completed on January 13, 2026. While we understand any disruption can feel lengthy, the claim was processed within normal service timeframes, including contractor scheduling and parts coordination.

The trade service fee adjustment was communicated via email on January 19, 2024, prior to implementation.

Once it was determined that the unit was nearing the applicable limit of liability under your agreement, you were presented with the option to proceed with the repair and cover the portion exceeding the remaining limit or accept a check for the remaining limit of liability. You elected to move forward with the repair. The claim was handled in accordance with the terms and coverage limits of your plan.

Our plans are designed to provide financial protection against covered mechanical failures, subject to stated limits. If you would like to review your coverage further, our team is happy to assist.

— ARW Home

Hello,

We are incredibly thankful for your positive review! It’s wonderful to hear that our representatives, especially from the claims department and Denise, were prompt and courteous in delivering service for your washer repair. We strive to provide effective support and highlight the valuable benefits of your warranty, ensuring your experience remains seamless and satisfying. Your recognition of their excellent service brings joy to our team, and we appreciate your kind words.

Should you have any future inquiries or need further assistance, please don't hesitate to reach out. We look forward to continue supporting you with high-quality service.

American Residential Warranty

Hello,

Thank you for sharing your delightful experience with us! We are happy to hear that your interaction with Karen was smooth and satisfying as you updated your information. Our goal is to ensure all customer experiences are as seamless and pleasant as yours has been. Should you need any assistance in the future, please feel free to reach out. We look forward to continuing to provide you with top-notch service.

American Residential Warranty

Thank you so much for your kind words and sharing your positive experience with us! We're thrilled to hear that our office personnel and repairman exceeded your expectations with their professionalism, courtesy, and knowledge. It’s feedback like yours that encourages us to continually aim high with our services. Should you need any further assistance or have future repairs, we’re always here to help make the process as smooth and easy as this one. Thank you for choosing us!

American Residential Warranty

Hello,

Thank you for sharing your experience! We're delighted to hear that our customer service team was able to recommend a suitable company promptly, especially during a chilly time. It's the efficient and timely assistance from our technicians that we strive to provide every day.

We appreciate your feedback and are committed to continuing to offer excellent service. Please feel free to reach out anytime for future needs; we’re always here to help!

American Residential Warranty

Thank you so much for your wonderful feedback! We are thrilled to learn about your positive experience with Karen. It is fantastic to hear how efficiently and pleasantly she assisted you in updating your card information for auto pay. At ARW, we pride ourselves on providing seamless service, and knowing Karen could deliver that with such a personable approach is a testament to her dedication. Please don't hesitate to reach out if there is anything else we can assist you with. We look forward to continually meeting your customer service needs.

Thank you for your continued loyalty to American Residential Warranty over the past 20 years. We highly value your relationship with us and appreciate your honest feedback regarding our pricing and coverage options. Your thoughts are important to us as we strive to provide the best services and value to our customers. If you're ever looking to discuss your coverage or explore alternative plans that may better suit your needs, our customer service team would be more than happy to assist. Thank you for choosing American Residential Warranty, and we look forward to serving you in the future.

Thank you for sharing such a positive experience with Karen. It's fantastic to hear how happy and helpful she made your day while assisting with the addition regarding your new debit card. Infusing some joy and humor into our service is exactly what we strive for, and knowing Karen managed your situation so well is truly rewarding to know. Your feedback means a lot, and should need further assistance in the future, don't hesitate to reach out. We’re committed to continuing to provide you with friendly and exceptional service. Thank you again for your kind words!

Thank you for your fantastic feedback! We're delighted to hear how helpful and knowledgeable Karen was in resolving your situation with professionalism and kindness. It's great to know she was able to find a resolution quickly, enhancing your experience. We appreciate your acknowledgment and are glad to have provided such attentive service. Thank you for choosing us and for letting us know about your positive experience!

Thank you for bringing your concerns to our attention. We’re sorry to hear that the experience did not meet your expectations, and we appreciate the opportunity to clarify.

Our records show that the claim itself was not denied. In order to proceed with the review, the Claims Department requested additional information needed to evaluate the situation. That documentation was not received, and a request to cancel the plan was made before the claims process could be completed. As a result, we were unable to move forward with the claim at that time.

We understand how important it is for the process to be clear—especially when using the coverage for the first time—and we truly appreciate your feedback.

Thank you for the time you spent as a member of ARW.

Hello,

Thank you so much for your wonderful review! We're thrilled to hear about your excellent experience with our agent, Nove. He embodies the dedication and attentiveness we strive for, and we're glad he could assist you swiftly with your payment issue following the recent incident with your card. Providing seamless resolutions and exemplary service is our top priority, and feedback like yours motivates our team to continuously strive for excellence. If you have any more questions or need assistance in the future, please feel free to reach out. We’re always here to help.

American Residential Warranty

Hello,

Thank you so much for taking the time to share your positive experience with Angel! We're thrilled to hear that she was able to assist you so swiftly and made your experience so pleasant. Angel truly embodies the dedication and friendliness we strive to deliver every day. Your feedback about her outstanding customer service is exactly what drives us to constantly exceed expectations. If you need any further assistance in the future, please don't hesitate to reach out. We're always here for you!

ARW Home

Hello,

Thank you so much for your kind feedback! It's wonderful to hear that Kenmar was able to provide such helpful and professional assistance with your claim. We strive to make our claims process as quick and easy as possible, and we're delighted he ensured your issue was handled efficiently. Please don't hesitate to reach out if you have any further issues or concerns—we're always here to help. We greatly appreciate your review and look forward to continuing to provide you with excellent service.

ARW Home

Hello,

Thank you for sharing your fantastic experience with our services! We are thrilled to hear that our team was able to provide fast and attentive assistance for your needs and helped connect you with someone for your email issues. Your satisfaction is important to us, and we're delighted that we could support you on multiple fronts efficiently. Should you require any further assistance, please feel free to reach out to us. We're always here to help and aim to ensure your continued satisfaction with our service.

American Residential Warranty

Hello,

Thank you for sharing your positive experience with us. We are glad to hear that our phone support team provided an attentive and sincere service by quickly addressing your needs. It’s great to know that the arrangement of the air conditioning company met your expectations promptly. We're committed to delivering efficient and personalized assistance, and your feedback is truly appreciated.

Please reach out if there are any additional services or assistance you need in the future. We are always here to help.

American Residential Warranty

Hello,

Thank you for sharing your kind words and taking the time to acknowledge Kerran's performance. We're thrilled to hear about the professionalism, reliability, and meticulous approach she brought to resolving your billing issue. Hearing about positive experiences with our team, especially detailed and diligent professionals like Kerran, confirms our dedication to outstanding service and efficiency.

We consider her a valuable asset to our team too, and it’s gratifying when our customers feel the impact of her contributions. If you require any further assistance or have any other questions, please feel free to reach out. We're always here to help and are eager to assist you in any way we can.

American Residential Warranty

Hello,

Thank you for sharing your positive experience with us! We're delighted that our streamlined claims process met your expectations, and your issue was promptly resolved. It’s great to hear that you were able to seamlessly schedule and complete the repairs with the technician on time. We're committed to delivering convenience and efficiency, and reviews like yours reassure us that we're on the right track. If you ever need assistance or have other service needs, please reach out. We look forward to continuing to provide excellent warranty protection for your home.

American Residential Warranty

Thank you for sharing your rewarding experience with us. We're delighted that you found our service both quick and professional, and that the contracted repair person met your expectations. Efficient outcomes and professionalism are key pillars of our service, and feedback like yours affirms our commitment to top-notch customer care. If you need any more support or assistance in the future, feel free to reach out. We're always here to help and ensure you have the best experiences possible.

Thank you for taking the time to share your experience! We’re glad to hear our team was able to quickly place an emergency repair order and respond promptly when your heating unit stopped working. Providing timely support—especially in urgent situations—is very important to us. We appreciate your feedback and the opportunity to assist you. Thank you for choosing ARW.

Hello,

Thank you so much for taking the time to share your great experience with us! We are delighted to hear that our representative was nice and patient, answering all your questions and ensuring you understood everything clearly. Your better understanding of your contract is exactly the kind of outcome we strive for. If you require any further assistance or have additional feedback, please feel free to reach out. We're always here to help strengthen your relationship with our services.

ARW Home

Hello,

Thank you so much for your wonderful feedback! We are delighted to know that our associate made such a positive impression by being both professional and kind, while securing a great deal for you. We're thrilled she effectively solved your problem with clear communication and a pleasant demeanor. Ensuring our customers feel cared for and assisted every step of the way is our utmost priority.

If there's anything else you need or want to share, feel free to reach out at any time. We appreciate your business and look forward to serving you again.

ARW Home

Hello,

Thank you for sharing your experience with us. We are delighted to hear that Karon provided you with helpful and professional service. We always aim to leave a positive impression, even when our customers choose to make changes to their accounts. If you ever decide to come back or need any assistance in the future, we hope that you'd consider us once again.

Hello,

Thank you for sharing your delightful review! It's wonderful to hear that our services with ARW have consistently met your expectations and even impressed your friends. Your recommendation means a lot to us, and we're grateful to be recognized for adding value to your homeowner’s experience. We're also pleased to note that Ms. ** has been so valuable in your communications. Appreciating your encouraging remarks, we commit to continuing the high standards of support you have highlighted.

Should you have any more questions or need assistance in the future, please feel free to reach out. We're here and delighted to serve your needs.

ARW Home

Thank you so much for your wonderful feedback! We're delighted to hear that Angel could make such a positive impact with her kindness. It's truly fulfilling to know that her words touched your heart. Creating memorable and supportive experiences for our customers is a top priority, and we greatly appreciate you taking the time to share this. We'll make sure to pass your kind words along to Angel. Thank you once again for your kind words and trust.

Hello,

Thank you for taking the time to share your positive experience with our customer service representative. We are thrilled to hear that you found the representative both polite and knowledgeable, effectively addressing all your questions and detailing coverage under your policy. Ensuring you have a pleasant and informative experience is our top priority. If there’s ever anything more you need or specific questions regarding your policy in the future, please don’t hesitate to reach out. We’re here to support you.

ARW Home

Thank you for sharing your positive experience with us. We're delighted to hear that our team calls promptly whenever a payment is missed and provides exceptional service by taking the time to address any questions or additional needs a customer might have. It's our priority to ensure every interaction is helpful and reassuring. Your kind words about our employees mean a lot. Thank you once again for your feedback, and if there's anything more we can assist you with, please don't hesitate to reach out.

Thank you so much for your wonderful feedback! We're elated to hear about your excellent experience with Karen and Iman. Their ability to answer your questions and provide the assistance you needed reflects the high standards we set for ourselves, aiming to deliver nothing less than exceptional service. We greatly appreciate you highlighting their professionalism and dedication. Your five-star rating is immensely motivating — it's uplifting to see positive experiences being made. Should you need any more assistance, feel free to reach out anytime. We're always here for you!

Thank you so much for your heartwarming feedback! We're absolutely delighted to hear about your exceptional interaction with Karen. Having team members like her, who are both courteous and professional, truly reflects our commitment to outstanding customer service. We're grateful for your kind words and for choosing AWR. Should you need any further assistance or have questions in the future, please feel free to reach out. Your satisfaction is of the utmost importance to us, and we're here to help achieve that every step of the way. Thank you for being a valued customer!

Thank you for sharing your feedback with us. We're delighted to hear that Karen was able to assist you so kindly and effectively. We understand that the delay in repairing your tankless hot water heater can be inconvenient, especially during the holiday season when timelines can be unpredictable. Rest assured, we are committed to ensuring your repair is completed promptly. In the meantime, if you have any questions or need further assistance, please don’t hesitate to reach out. We appreciate your patience and understanding during this process.

Thank you for sharing your positive experience with us! We're delighted to hear that Karen extended professionalism and empathy during your recent call. Handling conversations around financial matters is crucial, and we're thrilled that Karen's approach kept the interaction comfortable and supportive. Knowing we were able to assist in getting your new year off to a good start means a lot to us. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

Thank you for taking the time to share your positive feedback with us. We're delighted to hear that Karen offered professional and considerate service during your interaction, valuing your time and patience. Please be reassured that your comments will certainly reach the right ears. We appreciate your insight regarding your dissatisfaction with the daily calls and post-payment notices, and aim to address processes that could enhance our communication intentions going forward. We’re here if you need any clarification or further assistance—don’t hesitate to reach out!

Thank you for taking the time to share such positive feedback! We're thrilled to hear about your delightful experience with Alex. Knowing that he offered such clear explanations, responsiveness, and maintained professionalism to make your process easy and stress-free is wonderful. We genuinely appreciate your recommendation and are thrilled to have been able to meet your expectations. Should you have any further questions or need assistance, please feel free to reach out. Thank you again for your glowing review, and we look forward to serving you in the future!

Thank you for sharing your experience with us. It's wonderful to hear that Karen was able to assist you effectively by adding your bank account information, especially after the challenges you faced with your debit card. We understand the importance of ensuring your home warranty payments are timely and hassle-free. If you have any other changes to manage your account, please feel free to reach out. We're here to help!

Hello,

Thank you for your glowing review. We're delighted to hear that you experienced such knowledgeable and kind service from our team, and that we could uphold the level of excellence you mentioned. A score of 10 out of 10 truly makes us proud and affirms our commitment to providing outstanding customer service. We greatly appreciate your recommendation and look forward to serving your friends and family with the same dedication. If there's anything else you need, please don't hesitate to reach out.

Thank you again!

Best regards,

American Residential Warranty

Thank you for sharing your positive experience with us! We are thrilled to hear that Karen was friendly and efficient in resolving your issue. It's great to know that she was able to provide such excellent service. We pride ourselves on customer satisfaction and are always here to help. We’re glad you had such a pleasant interaction—it truly reflects our commitment to assisting our clients effectively. If there’s anything further we can do for you, don’t hesitate to reach out.

Thank you for sharing your experience with us. We’re glad to hear that Denise was able to help with your payment updates and provide guidance on additional coverage. It’s great to know her clear communication and attention made a difference when those updates were important. We appreciate your kind feedback and look forward to assisting you again if you ever need support.

Thank you for sharing your wonderful experience with our team. We're delighted to hear that Karen not only solved your issue quickly but also made the process enjoyable with her exceptional service. We understand the importance of having prompt and professional assistance, and it's fantastic that Karen was able to provide exactly this. Your 10/10 rating brightens our day and motivates us to continue delivering outstanding service. Should you have any more needs in the future, please don't hesitate to reach out. We're always here to help.

Thank you for your feedback and for highlighting your positive experience with Karen. We’re delighted to hear how knowledgeable and professional she was throughout your interaction. Such qualities truly reflect the service values we commit to embodying across our team. We appreciate you recognizing the traits crucial to our training emphasis – providing accurate information enriched with kindness and professionalism. Your kind words are truly appreciated, and we're excited for more opportunities where our team can continue to serve you with excellence. Please feel free to reach out anytime you need support!

Thank you for sharing your fantastic experience with us! We’re thrilled to hear that Shaune went above and beyond to guide you through the program and secure the best coverage adjustment for you. Our team is dedicated to ensuring that every customer feels valued and supported, and it’s wonderful to know that Shaune's assistance met your expectations. Your shout-out means a lot to us, and please don't hesitate to reach out should you need anything further. We're here to help!

Thank you so much for taking the time to share your wonderful experience with us! We are delighted to hear about the exceptional service Karen provided. Her attentiveness and professionalism demonstrate her dedication to keeping our customers satisfied. We're thrilled that our team could facilitate a smooth payment process for your account. Such positive feedback means a lot, both to us and Karen, and it inspires us to continue delivering top-notch service. Should you need any future assistance, feel free to reach out. We appreciate your kind words and look forward to serving you again!

Thank you for sharing such a heartfelt review about your experience with Karen. We are overjoyed to hear about the positive impact she made during your interaction. At our company, we passionately strive to offer exceptional customer service, and Karen embodies the care and attentiveness we aim to provide all of our valued customers. We sincerely appreciate your kind words and look forward to assisting you with any needs you may have in the future. If there's anything else we can do for you, don't hesitate to reach out. Thank you for your continued trust and support!

Thank you for sharing your wonderful experience. We're delighted to hear that the service was timely and efficient, with the professional ensuring swift delivery and installation of parts. It's great to know we met your expectations, making your situation more straightforward. We are grateful for your support and look forward to the opportunity to serve you again in the future.

Michealle Vanderpool, thank you for sharing your feedback. We understand how frustrating this situation felt and appreciate the opportunity to clarify our position.

Following your concerns, your account and multiple call recordings were reviewed in full. During our follow-up conversation, you explained that you were assisting a friend at another residence; however, the call recordings captured contemporaneous discussions with a technician that clearly indicated the service activity was taking place at your own property. Based on this documentation, the Claims Department acted in accordance with the Terms and Conditions of the plan.

All prior interactions were reviewed, and our findings confirm that our representatives remained professional throughout each call. While we understand the urgency described due to weather conditions, claim determinations must be made consistently and fairly for all customers. When documentation and call recordings support a claim decision, we are unable to alter the outcome.

No request to cancel coverage was made. While we regret that this experience resulted in dissatisfaction, the claim was handled in compliance with plan requirements and applied uniformly, as it would be for any customer in a similar situation.

ARW Home

Hello,

Thank you so much for sharing your experience with us. It's truly a pleasure to hear that Karen made such a positive impression and that you felt respected and appreciated as a customer. We aim to provide superior customer service, and it's gratifying to know that Karen delivered that for you. Your feedback dramatically underscores the commitment we strive to maintain in all our interactions. We greatly appreciate your kind words, and look forward to continuing to provide excellent service at every opportunity.

Best regards,

ARW Home

Thank you, Melodie, for sharing your wonderful experience with us! It's heartwarming to learn how much you appreciated the care and professionalism displayed by our agent. We believe that people like Karen contribute greatly to our team with their dedication and kindness. Your kind wishes have brightened our day as well. We want to ensure continued top-notch service, so please know we're here to assist you anytime you need us. Wishing you a blessed Christmas too!

Hello,

Thank you for taking the time to share your wonderful feedback. We're delighted to hear that Denise at American Residential Warranty was able to provide you with prompt and efficient service. It's always our goal to ensure our representatives are knowledgeable and helpful, and we're pleased you felt well-informed about our services. We're grateful to assist in protecting your dwelling efficiently and are here whenever you need us. Don’t hesitate to reach out for any further assistance.

American Residential Warranty

Thank you for sharing your feedback. We're pleased to hear that Karen provided excellent service during your call. Her ability to understand and address your needs, especially while considering the intricacies of living on a fixed income, is vital to ensuring our customers receive the best possible personal insight. We appreciate your consideration of our recommended coverage and completely understand your position relating to the timing. Should your circumstances change and you would like more information, please don’t hesitate to reach out. We're happy to assist whenever you're ready. Thank you once again for your honest review and for allowing us the opportunity to assist you.

Thank you for sharing your positive experience with Karen. It's wonderful to hear that her attentive and informative service made you feel comfortable and supported. We greatly appreciate your kind words and are thrilled knowing that her efforts had such a positive impact on your satisfaction. We’re proud to have Karen on our team and look forward to continuing to provide you with exceptional service. If you need anything in the future, feel free to reach out. Thank you for your loyalty and for choosing us as your service provider!

Hello,

Thank you for your positive feedback! We're delighted to hear that Denise provided you with helpful and friendly service. Ensuring our customers fully understand the various services we offer is a top priority for us, and it's wonderful to know that Denise excelled in assisting you. If there’s anything more we can do to support your home’s coverage needs or if you have any other questions, don't hesitate to reach out. We’re here to help and eager to continue delivering excellent service.

ARW Home

Thank you for taking the time to share your incredible experience with Karen. We're absolutely delighted to hear how her patience, kindness, and professionalism made a significant impact on your experience with us. Karen certainly exemplifies the standards we aim for within our team. Knowing that her customer care reassured and improved your interaction with ARW is wonderful feedback, and your high recommendation of our services speaks volumes. We're proud to have her on our team and will make sure your remarkable compliments are highlighted with her supervisor. Your decision to recommend ARW to your family and friends is immensely valued. Feel assured that our team is dedicated to providing exceptional service whenever you need assistance. Thank you once more for your kind recognition of Karen's exceptional work, and for choosing ARW Home. We're eager to serve you again in the future.

Thank you for your heartwarming feedback! We are thrilled to hear that Angel made such a positive impact and thoroughly assisted you with expanding your coverage. It’s gratifying to know you have peace of mind after adding the necessary coverage to protect your home, especially considering the ongoing city activities nearby. We're committed to ensuring your satisfaction and look forward to being there for any further needs or questions you might have. Don’t hesitate to reach out if you need any more assistance!

Thank you for sharing such delightful feedback! We’re thrilled to hear about your exceptional experience with Angel and her supportive, genuine nature. It’s our goal to provide transparency and clarity, and we’re glad Angel demonstrated this by explaining our promotions effectively. Your warm wishes are heartily appreciated, and we wish you a wonderful holiday season as well. Should you need any more support, please feel free to reach out. We look forward to exceeding your expectations again!

Thank you for your wonderful feedback! We are thrilled to hear that you had such a positive experience with our customer service. Our team strives to offer knowledgeable and prompt assistance to ensure you feel confident in your coverage. Alex's reliable service demonstrates the commitment we aim to uphold, providing protection and peace of mind. Should you need further assistance or have any questions in the future, please don't hesitate to reach out. Your words inspire us to continue delivering excellent support. Thank you for choosing our service!

Thank you for your feedback. We’ve reviewed our records and were unable to locate an account or claim associated with the information provided.

If this review was posted in error or intended for a different company, we encourage you to verify the details. If you believe this review pertains to an ARW Home account, please contact our Customer Service team directly so we may locate your file and address any concerns.

ARW Home

Thank you for sharing your positive experience with us! We're thrilled to hear that the assistance you received was both pleasant and knowledgeable, and we're glad that our representative could provide helpful information about the ongoing promotion. Please feel free to reach out if you have any questions or if there's anything else we can assist you with. We appreciate your feedback and look forward to being of service to you in the future.

Thank you for your feedback. We understand the urgency of water-related concerns.

The claim was reviewed, the contractor assignment addressed, and the claim has since been closed with the outcome communicated. While we regret any frustration related to the scheduling experience, the matter has been resolved in accordance with the plan and the information provided.

ARW Home

Hello,

Thank you for sharing your experience with us. It’s truly gratifying to hear about the exceptional service you received from Nove. We are delighted that his attentiveness and dedication left such a positive impression during your call. Providing a personalized and considerate service is something we strive for, and it's rewarding to know it brought you satisfaction. Should you have any future needs or questions, please don’t hesitate to reach out. We look forward to continuing to serve you.

ARW Home

Thank you for sharing your concerns. We’d like to clarify the account activity and address the points raised.

Your plan renewed on 6/17/2025, and billing occurred in accordance with the renewal terms agreed to at enrollment. No cancellation request was made until 12/4, after multiple claims were initiated, and there is no record of unauthorized billing.

Coverage limits are outlined in the Terms and Conditions of the plan and vary by system and component. Claim determinations are based on technician findings and plan provisions, not made arbitrarily.

While we regret that your experience did not meet expectations, your account and claims have been handled in accordance with the plan terms.

ARW Home

Thank you so much for your wonderful feedback. We are thrilled to hear about the exceptional service Angel provided, offering great advice and dedicated support. It's gratifying to know that his professionalism and clarity made a positive impact on your experience. We truly appreciate your recommendation and look forward to assisting you whenever you need us. If there's anything else we can do, please feel free to reach out.

Thank you for sharing your fantastic experience with Miss Martha. It's wonderful to hear that her thoroughness, patience, and kindness made such a significant impact during your call. We are thrilled that her exceptional service influenced your decision to continue using our services. Your satisfaction is especially important to us, and we are delighted that Miss Martha provided an experience deserving of your kind feedback. If there's anything more we can do for you, please feel free to reach out. Thank you for choosing us and for your kind words!

Thank you for sharing your concerns. We understand how frustrating appliance issues can be, especially when they involve unexpected costs.

We’d like to clarify a few important points. During the sales call, you were advised that the plan documents would be emailed to you and that you had a 30-day Money Back Guarantee to review the coverage details. These documents outline how claims must be reported and processed. We did not assist with the refrigerator repair because the issue was never reported to ARW for coverage consideration prior to repairs being completed.

We have since resent the plan documents to you for review. If you would like assistance with your account, including guidance on how to properly submit future claims, please contact our Customer Service team directly at (888) 508-8886.

ARW Home

Thank you for sharing your feedback. We understand how disruptive appliance and heating issues can be, especially in challenging weather conditions.

We’d like to clarify a few points. Your refrigerator claim was resolved in accordance with the Terms and Conditions of the plan. Coverage limits are outlined in the plan documents and are not hidden.

Regarding the heating claim, it remains open, as we have not yet received the required documentation needed to complete the reimbursement review.

With respect to cancellation, the plan was canceled at your request. We are happy to assist with clarifying any outstanding items.

ARW Home

Thank you for taking the time to share your experience. We are very pleased to hear that Karen provided professional and polite service during your brief interaction. It's always our goal to ensure our team maintains a positive attitude and delivers effective solutions. If you have any further feedback or need assistance moving forward, you are more than welcome to reach out. We look forward to serving you again in the future.

Thank you for sharing your experience with us! We're thrilled to hear that Karen was able to successfully address all your inquiries regarding your payment plan. It's fantastic to know that you received detailed and comprehensive information, making your interaction transparent and satisfying. We truly appreciate your kind acknowledgment and are pleased to have been of service. Should you have more questions or require assistance in the future, don't hesitate to contact us. We look forward to continuing to provide you with exceptional service.

Thank you for sharing your wonderful experience with Karen. We're delighted to hear that she provided prompt, professional, and attentive service, ensuring your needs were thoroughly met. It's fantastic to know that she took the extra step to make you aware of special offers. We strive to maintain such high standards of customer care and your satisfaction is our priority. Should you need any assistance or have questions in the future, please don’t hesitate to reach out. We look forward to serving you again!

Thank you for cherishing your encounter with Karen! We're delighted to hear how her professionalism and politeness have positively impacted your experience. Highlighting her exceptional service truly resonates with our commitment to provide outstanding support to our customers. Passing along such accolades helps us to ensure our best representatives are recognized for their efforts, as this continues elevating the services we offer. Rest assured, your endorsement is valuable in propelling our dedication to being a company of choice. Should you need further assistance, Karen and the team are always ready to support you. We look forward to serving you enthusiastically in the future!

Thank you for your heartwarming feedback! It's wonderful to hear that the representative you interacted with left such a positive and bright impact on your day. We're proud to have knowledgeable professionals on our team who make our customers' experiences pleasurable. Your high regard is truly appreciated, and be assured that we will pass along your compliments to her. We're always here to provide support should you need it, and we look forward to delighting you with excellent service in the future!

Thank you for your feedback. We’d like to clarify that reimbursement instructions were provided, but no documentation was ever submitted. Like all warranty companies, we can only review or approve a claim once the required information from the servicing contractor is received.

You later requested to cancel your account, and we honored that immediately. Had the documents been submitted as advised, our team would have been able to move forward with resolving your claim.

We wish you the best moving forward.

— ARW Home

Hello,

Thank you for sharing the positive experience you and your wife have had with American Residential Warranty over the past year. We are thrilled to know that the recommendation has served you well. It's great to hear that our claims process is easy for you to navigate, and our responsiveness in sending contractors was quick and satisfactory.

We pride ourselves on the reliable and excellent service provided by our contractors, and it's always assuring to hear feedback reflecting on the high standards we've set. We appreciate your trust and recommendation based on our reliable efficiency and maintenance services.

Should you need further assistance or services, feel free to reach out anytime. We look forward to continuing to provide you with a great warranty experience.

American Residential Warranty

Hello,

Thank you for taking the time to leave your wonderful review. We are thrilled to hear that Denise made such a positive impact during your interaction. Her dedication to clear communication and resolving your issue effectively is a reflection of the standard of service we strive for. Please don't hesitate to reach out to us in the future if there is anything else we can assist you with. We appreciate your enthusiastic feedback and look forward to providing the same exceptional service.

Sincerely,

ARW Home

Hello,

Thank you for taking the time to share your year of experience with American Residential Warranty. We’re delighted to hear that our services have mostly aligned well with your needs and that the claim submission was straightforward and met your expectations. It's encouraging to know that the notifications and contractor visit provided you with peace of mind and competent service.

However, we apologize if you received too many calls regarding additional services at the start; your insights are valuable, and we continuously work on fine-tuning our communication process. We truly appreciate your confidence in recommending us based on the service security and effectiveness you have experienced. If there’s anything further we can assist you with, feel free to reach out—we are committed to providing you with excellent warranty protection.

Sincerely,

ARW Home

Hello,

Thank you for sharing your positive feedback! We are delighted to hear that Angel provided excellent service and answered all your inquiries regarding your heating and air units. It's wonderful to know that her patient approach made your interaction with us smooth and satisfactory. We look forward to serving you in the future and providing the same level of service that earned your highest praise.

ARW Home

Thank you for your feedback, and we’re sorry for any confusion. After reviewing your account, we confirmed that your plan documents—previously emailed to you—explain that coverage includes one garage door, and additional doors require added coverage. We apologize if this wasn’t made clearer during your call.

— ARW Home

Thank you for sharing your positive experience with Karen. We're thrilled to hear that your concerns were addressed politely and effectively, and that you received helpful information about our promotions. It's delightful to know our service continues to exceed your expectations. If there's anything else you need, please reach out to us anytime. We're always here to assist you in any way possible.

Thank you for your feedback, Pat. As previously communicated by our Claims Manager, your claim was not denied. It was approved for a payout of the remaining limit of liability available under your plan.

We understand the frustration with the time it took to provide the final determination. Our team needed the completed diagnosis from the technician before we could proceed, and once that report was received, we provided you with the update and processed the payout.

We’re glad to hear your refrigerator is now running well and appreciate the positive comments regarding the technician’s work. If you have any additional questions about your coverage or claim, our Customer Service team is available to assist.

Thank you for sharing your thoughtful feedback! We’re so glad to hear that your experience with ARW Home has been positive overall and that our team was able to make your claim process smooth and efficient. We truly appreciate your recommendation and your honest insight—it helps us continue improving our plans and service for all customers.

— The ARW Home Team

Thank you for sharing your wonderful experience with us! We’re delighted to hear that Martha was able to address your concerns with politeness and expertise. Her dedication to her role demonstrates the quality service we strive to provide our customers. We’re happy to have you as a valued customer and look forward to continuing to meet your home warranty needs. Should you need any further assistance, feel free to reach out. We’re always here to help!

Thank you so much for sharing your experience with us! We're delighted to hear that our representative exceeded your expectations by updating your policy and adding well water line coverage with ease. It’s wonderful knowing we could meet your needs and ensure you're fully protected. We appreciate your kind words and are looking forward to assisting you anytime you need support. Don’t hesitate to reach out if you have more questions or need our help in the future!

Thank you so much for sharing your experience as a new homeowner selecting a home warranty. It’s fantastic to hear that American Residential Warranty has provided you with the satisfaction you're seeking. We strive to genuinely care about our customers’ needs, ensuring swift solutions when unexpected challenges arise. While we understand that a higher deductible like $125 can seem considerable, we're glad you found it worthwhile and have recognized the value in comparative service. It bolsters our commitment to always communicate effectively. We're delighted to have you as a valued customer! If there’s anything more we can assist with, please don’t hesitate to reach out again.

We’re sorry to hear about your experience. After reviewing our records, we were unable to confirm that an account currently exists or previously existed under this name or the demographics provided.

— ARW Home

Thank you for sharing your positive experience with us! We’re glad to hear that our team promptly dispatched a plumber and followed up with options to help address your concern.

We appreciate you taking the time to acknowledge the support you received and are happy that you were provided clear choices to move forward with your repair. Your feedback helps us continue improving our service process and maintaining the high standards we strive for.

Thank you for being part of the ARW Home family!

We appreciate you bringing your concerns to our attention. After reviewing your account, our records confirm that we received a total of three calls from you — two made within two days of the claim being created and another the following day.

We are currently working to resolve your claim as quickly as possible and are also reviewing your report regarding rude behavior to ensure it is appropriately addressed. We value your feedback and are committed to improving your experience and ensuring your concerns are fully resolved.

Our goal is to ensure every customer interaction meets the high standards of service we strive for.

Hello,

Thank you for sharing your experience with us. We are delighted to hear that our team provided prompt assistance and that you were satisfied with how quickly your claim was processed for your refrigerator. Knowing that our services met your expectations is rewarding for us.

Please feel free to reach out if you have any future need or questions. We're always here to help with your home warranty needs.

ARW Home Services

Thank you for your feedback! We’re thrilled to hear Beth provided you with such caring and attentive support. It's fantastic that your concerns were addressed promptly and that you appreciated the check-in process about your claim. Your observations about email responsiveness are invaluable, and we thank you for your patience and trust as we work to improve. We're committed to delivering consistent service and glad to hear Beth met your expectations. Thank you for letting us serve you!

Thank you for your wonderful feedback! We’re delighted to hear about your positive experience with ARW Home. It's uplifting to know you've found a company you can trust and feel confident in our commitment to customer satisfaction. We greatly appreciate your kind words and are here to assist whenever you need us. Feel free to connect if you have any additional questions or need support in the future. Thank you for choosing ARW Home!

Thank you for sharing your experience! We're delighted to hear that Denise provided you with such helpful and knowledgeable customer service. It's wonderful to know she managed to assist you effectively while embodying a professional yet friendly approach. We'll certainly pass along your kind words to Denise and ensure she knows the impact of her efforts. If you ever need further assistance or have more product queries, we're here to help. Thank you again for your positive feedback!

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate the opportunity to review your concerns. Our coverage decisions are always based on the specific terms and conditions of each customer’s service agreement, which outline what is and isn’t covered. While we understand your frustration, we apply those terms consistently and fairly to all customers.

We appreciate your past business and wish you the best moving forward.

Hello,

Thank you for sharing your positive experience with American Residential Warranty (ARW). We're delighted to hear how satisfied you have been with our services, and that Nove was able to provide the help and excellent service you found in switching and renewing your coverage. We're thrilled that you chose to continue into your second year with us and appreciate the recognition of your fulfilling experience in using our services last year. Your recommendation to your family and friends means a lot. Should you need any further assistance, feel free to reach out cousins with any further assistance.

American Residential Warranty

Thank you for the kind review. We are thrilled to hear about the positive experience you had with our program and the peace of mind it brings to you and your family. It's heartening to see the valued support and understanding provided by Martha, ensuring a high-quality service for your home. Should you need any more assistance or have further questions, please feel free to reach out. We look forward to continuing to provide reliable support and protection under our warranty.

Thank you so much for sharing your delightful experience with Alex and American Residential Warranty. We're thrilled to hear how our coverage has made a positive impact over the last year, supporting you with crucial repairs and bringing peace of mind during potentially costly situations. We deeply value your satisfaction, and Alex's commendable service reflects the dedication we aim to provide daily. Please reach out whenever you need further assistance; your continued trust in us is greatly appreciated!

Sincerely,

American Residential Warranty

We're thrilled to hear such positive feedback about your interaction with Jackie. It's wonderful to learn that she provided attentive service and presented clear options. We're glad you're pleased with the resolution. We deeply value transparency, especially concerning price changes, and will take your feedback into account to improve communications in the future. If you find yourself needing to file a claim in the future, rest assured, you'll receive professional service throughout. Thank you for sharing your insight, and should you need any assistance, feel free to contact us.

Thank you for sharing your experience with us. We're delighted to hear that our representative was courteous and effectively answered your queries while ensuring your coverage remained uninterrupted. This type of attentive service is exactly what we aim for. If you have any further questions or need assistance in the future, please feel free to reach out. We look forward to serving you again!

Thank you for sharing your wonderful experience with us! We are genuinely pleased to hear that you've been consistently satisfied with our services over the past decade. Your mention of our prompt response and the peace of mind we strive to provide is greatly appreciated. We're continually working on expanding our network to enhance customer service experiences, and your insights are invaluable. If there's anything else we can do to assist you, please feel free to reach out. Looking forward to many more years of servicing your home warranty needs.

American Residential Warranty

Thank you for sharing such a positive review! We're thrilled to hear how professionally and caringly Jacklyn assisted you. Your recognition of her communication skills and empathy reaffirms our commitment to exceptional service. We'll definitely pass along your kind words. It's customers like you that make our day brighter. Thank you for choosing us, and thank you for acknowledging Jacklyn's excellence!

We're thrilled to hear about your positive experience with Garfield! Our team prides itself on providing outstanding service, and it’s great to know that he took the time to assist you thoroughly and ensure your needs were addressed effectively. Thank you so much for your kind words and appreciation. We look forward to continuing to deliver the service you value, and please feel free to reach out if any further assistance is required.

Thank you for your wonderful feedback! We’re thrilled to hear about your positive experience with Martha. It's great to know she clearly communicated the details of your benefits and coverage, making your conversation both detailed and enjoyable. We're delighted to have your confidence and trust, and if you ever need further assistance, don’t hesitate to reach out. We hope every interaction exceeds your expectations!

We're truly sorry to hear about your recent experience, especially given your previous satisfaction with our service. It’s frustrating to repeat the same information, and we apologize for the oversight in processing your claim details correctly. Additionally, having to return a wrong item places an unnecessary burden on our valued customers. We appreciate your understanding and positive sentiments toward our company despite this situation. We are committed to correcting this issue and ensuring better service in the future. Your feedback is crucial, and we will use it to improve our processes and customer service. Thank you for your patience and continued trust in our company.

Hi Max,

Thank you so much for taking the time to share your experiences with us. We are absolutely thrilled to hear how knowledgeable and helpful our customer service representative and manager were in assisting you with retaining your home warranty. Knowing that this brings you peace of mind is invaluable to us. Your positive recommendation to friends and family means the world, and we're looking forward to continuing to make your future experiences as seamless and pleasant as possible. If there's anything more we can do for you, please don't hesitate to reach out.

Kind regards,

ARW Team

Thank you very much for sharing such a uplifting review! We are delighted to learn that the agent you spoke with was tremendously helpful, patiently addressing your coverage questions while maintaining polite and courteous service. It's wonderful to know you've experienced such positive interactions with our team. Your willingness to recommend our home coverage to others is the highest compliment we could receive. Should you need further assistance in the future, please don’t hesitate to reach out. We're delighted to have you as a part of our community!

Thank you for your fantastic review! We are delighted to hear that you had a seamless experience signing up and that our comprehensive benefits attracted your choice. It's wonderful to know your claim process was prompt and our technician efficiently restored your system. We appreciate your trustworthy recommendation to family and friends, seeing value in our service, which strives to provide peace of mind. Moreover, it's great you found our online service to set up requests user-friendly. We're thrilled to continue serving you and ensuring your satisfaction with our services!

Thank you for sharing your wonderful experience with us! We're thrilled to hear that your refrigerator issue was swiftly resolved by our efficient service team, and that their courteous nature stood out to you. It's our goal to provide prompt and proficient solutions, and we are glad that you found our services recommendable and as positive as you described. Should you have any further needs or queries, please don’t hesitate to reach out. We look forward to continuing to support your home with exceptional service.

Thank you for sharing your positive experience with our representative and for expressing your satisfaction with our service overall. We're thrilled to hear that the courteous and friendly approach met your expectations and contributed to a great experience.

We understand customer service phone calls can sometimes be a hassle and apologize for any inconvenience caused by frequent payment reminders. Your feedback is invaluable, and we’ll ensure observations like yours drive continuous improvements in our process.

We greatly appreciate your willingness to choose us again for your future home repair needs. If any follow-up is needed, don’t hesitate to reach out. We’re here to help.

Thank you for taking the time to share your delightful experience with Jackie. We're thrilled to hear how her dedication and warm personality made such a positive impression during your call. It's wonderful to know she convinced you to remain with our service. We'll ensure Jackie knows about your kind words; she is indeed a valued member of our team. Please don’t hesitate to let us know if you need further assistance in the future. We look forward to continually providing you with excellent service.

Thank you for the wonderful feedback. We are truly delighted to hear that Martha was able to assist you effectively by managing to lower your monthly charges. It’s important to us that our representatives go above and beyond, and your recognition of Martha's diligence really highlights the exceptional service we strive to provide. Should you need any more assistance or have further questions, feel free to reach out at any time.

Thank you so much for sharing your experience and addressing the exceptional service Karen provided. It's heartwarming to hear how her professionalism, combined with a joyful demeanor, made a meaningful impact on your experience. We truly value your recognition of her efforts and are delighted that we could assist with your payment inquiries smoothly. Should you need anything else in the future, don't hesitate to reach out. We look forward to continuing to serve you with the same care and commitment.

Thank you for sharing your experience. We’re truly sorry to hear about the frustration and inconvenience you've encountered.

Please be assured that your complaint has been forwarded to our Escalations Team for a full review. They will be launching an investigation into the matter to better understand what occurred and determine how we can assist, based on their findings.

We appreciate your patience during this process and will do our best to support you as we work toward a resolution.

Customer Relations Team

We appreciate the opportunity to address your concerns. Our Claims Supervisor personally contacted you yesterday to listen to your experience and review your plan details with you. During that discussion, it was discovered that the specific issue you were concerned about was not handled under ARW but rather by your previous warranty provider.

As of today, we are simply awaiting your direction on how you would like to proceed so we can assist you further.

We understand this was not the outcome you were hoping for. After review, your claim was denied in full accordance with the Terms & Conditions of your agreement. You have access to these terms, and we encourage you to review them at any time for clarity on why this outcome is fully supported.

Thank you for sharing your uplifting experience! We're thrilled to hear that Mainove took the time to find a discount for you and left a positive impression with their can-do attitude. It's wonderful to know that calling for support remains an excellent experience for you. We appreciate your kind words and the positivity you've shared. Should any questions or needs arise, we're here and ready to assist. Your recommendation means a great deal to us, and we look forward to serving you again in the future.

Thank you for sharing your experience! We are delighted to hear that your dryer replacement went smoothly and met your satisfaction. Providing hassle-free service and responsive support without inconvenience is our top priority, and it's gratifying to know we achieved that for you. Rest assured, we are here whenever your appliances need servicing, always striving to offer timely and reliable care. If you ever require further assistance, feel free to contact us. We look forward to being of service again in the future.

Thank you for sharing your excellent experience! It's fantastic to hear how helpful and informative Garfield was, guiding you effortlessly through the claims process and what to expect. We're thrilled that the steps were smooth and transparent once you received the necessary paperwork. Should you have more questions or need further assistance, feel free to reach out - we're happy to help!

Thank you for your excellent review! We're delighted to hear that your experience with clearing up your warranty coverage was smooth and that your AC unit is performing excellently. It's essential to us that our solutions meet your expectations, providing comfort and ensuring no complaints from your family. Your confident feedback about ARW being the best, complete with an A++++ rating, truly boosts our morale. We hope that our service will continue to impress you next summer as well, and we are always here should you need assistance in the meantime. Thank you for choosing ARW!

Thank you for taking the time to share your positive experience! We're delighted to hear that our representative provided you with pleasant and helpful service while assisting with your call. Offering additional services aligns with our goal to support and satisfy all customer needs effectively. If there are any more questions or services you're interested in, don't hesitate to reach out. We're here to assist and enhance your experience every step of the way.

Thank you for sharing your wonderful experience with our team. We're thrilled to hear that our representative was able to assist you effectively and resolve your issue through dedicated support. We'll be sure to pass on your praise about her excellent customer service and the deal she helped facilitate. If there's anything further we can do for you in the future, please don't hesitate to reach out. Your satisfaction with earlier interactions means a lot to us, and we look forward to serving you with excellence again.

Thank you for your kind feedback. We're thrilled to hear how understanding and efficient Karen was in helping you close your account. Your intent to return when circumstances improve is appreciated, and we're pleased to have provided a seamless experience without undue pressure. Should your needs change in the future, don't hesitate to reach out. We value your understanding during this process and hope to assist you again when the time is right.

Thank you for your lovely feedback and for recognizing Denise’s outstanding service! We strive to provide top-tier customer support, and it's wonderful to hear how Denise went above and beyond to assist you with professionalism and detailed insight into company benefits. We’re proud to have her on our team. If there’s ever anything more we can do for you, please don’t hesitate to reach out.

Thank you so much for sharing your positive experience with us! We’re delighted to hear that Denise provided you with such exceptional assistance. Helping you update payment information and address your coverage was her pleasure, and it’s great to know she made the process smooth and pleasant. Should you need any further help in the future, please don’t hesitate to reach out—feedback like yours brings us joy and reinforces our commitment to exceptional service.

We made multiple good-faith efforts to resolve this matter, including offering PayPal as a faster reimbursement option and the ability to cancel and reissue the check. These options were declined, and our agents consistently explained the available resolutions. The customer later initiated chargebacks on all payments, which led to the cancellation of the buyout check and the closure of the account on 9/16/25. All actions taken were in full accordance with policy, and we consider this matter closed.

Thank you so much for sharing your delightful experience with Martha and her outstanding assistance with your service contract and upgrades. We are thrilled to hear that she provided helpful guidance and reassurance regarding your upgrade options. It's wonderful to know that empathy and understanding were crucial aspects of your interactions, also reflected by the credit you received further supporting your new service contract upgrades. Your satisfaction is our priority, and we're thrilled Martha was there to make your experience a positive one. If there's anything else we can help you with, don’t hesitate to reach out. Thank you for your loyalty!

We’re sorry to hear about your disappointment and appreciate the opportunity to provide clarification. When your water heater was determined to be non-repairable, a payout for the remaining limit of liability was issued. This amount reflects the coverage limits specified in your plan’s Terms & Conditions.

While warranty programs are intended to help reduce the financial burden of repairs or replacements, we regret that this resolution did not meet your expectations.

Thank you for sharing your experience. We're sorry to hear about the ongoing issues with your refrigerator and the challenges you've faced during the repair process.

To ensure your concerns are properly addressed, we recommend contacting our Claims Department directly at (888) 508-8886, option 1. A representative will be able to review your case in detail and assist you further.

Thank you for your kind words and for sharing your experience. We're glad to hear our team was able to assist you. If you haven’t received any recent updates regarding your washing machine, we recommend calling our Customer Service team at (888) 508-8886 so we can check on the status and provide further assistance.

Thank you for reaching out and sharing your experience. We understand the urgency of your situation and appreciate your feedback regarding our service provider response times.

If your claim aligns with the terms of your agreement, our Claims Department will be able to assist you further. Please contact them directly at (888) 508-8886 so they can review your request and determine next steps regarding reimbursement.

We’re glad to hear that our customer service representative was polite and professional.

Thank you for your wonderful feedback! We're thrilled to hear that you've had such a great experience with our service team. It's heartwarming to know you found our reminders helpful, the staff friendly, and the entire process hassle-free as we strive for trustworthiness and exceptional service. Your satisfaction means a lot to us, and we truly appreciate your kind words. We're here for you anytime you need assistance. Thanks again for choosing us!

Thank you for your fantastic feedback! We are delighted to hear about the professional and kind assistance you received from Karen. Our goal is always to provide helpful insights and share valuable information that enhances safety and meets your needs. Your interest in our security system is greatly appreciated, and it’s heartening that the personal story shared by our representative resonated with you. Please feel free to reach out if you have any more questions or need further assistance. We're here to help!

We apologize for the frustration you’ve experienced. Over your time with ARW, we’ve already resolved two major claims, and the coverage has paid out more than what you’ve put in. We understand that the delays have been frustrating, and our escalations team will be in touch soon with an update on your most recent claim.

Hello,

Thank you for your delightful review. It's wonderful to hear about the positive experiences you've had with our team, and we're thrilled to know that Karen has made a lasting impression with her professionalism and knowledge. It's great to see that your confidence in your home appliance coverage brings you peace of mind. We're equally grateful to your family member for recommending us, and we'll continue to uphold the standard of excellence that inspired their endorsement.

If there's ever anything further we can do for you, please don't hesitate to reach out. We look forward to being there for any future needs and appreciate having you as part of the ARW Home family.

Best regards,

ARW Home

Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and frustration caused by the delays and miscommunication regarding your AC and ductwork claims.

Please know that your concerns have been escalated to our Escalations Team, and they are actively working with our Dispatch Department to address the issues you've encountered. We understand the importance of timely service, especially in situations involving home comfort systems, and we regret that your experience did not reflect our commitment to reliable support.

We appreciate your patience and will do our best to ensure this matter is resolved promptly. If you have any additional questions or need further assistance, please don’t hesitate to contact us directly at (888) 508-8886.

ARW Home Customer Support Team

Thank you for sharing such a positive review! We're delighted to know that Karen made your day brighter and ensured you completed your payment with ease. Her understanding and empathetic approach are assets, and it's wonderful to hear that personal touches, like sharing her experiences, made a difference in your day. It's experiences like these that empower us to provide exceptional service. Please don’t hesitate to reach out if there's anything else we can assist you with. Thank you for choosing us!

We’re sorry to hear about the frustration with your AC claim. We know how tough it is to be without cooling, especially in hot weather. Every claim has a standard service fee, which covers the cost of sending a licensed technician, and then repair costs are reviewed separately under the plan. To finalize your claim review, we require the complete diagnosis from your technician so we can proceed. Once we have that, our team will work quickly to provide you with an answer and help bring this matter to a resolution.

Thanks for being with ARW Home for 6 years! We're glad our contractors have delivered great service, but we're sorry the claims process hasn’t always been smooth. Your feedback is valuable, and we're working to improve communication and response times.

Thank you so much for sharing your experience and for the 5-star rating! We’re delighted to hear that Karen in our Billing Department was able to update your payment quickly and seamlessly, and that Nicola in Claims provided you with excellent support in getting your plumbing claim opened right away.

We’re delighted that the transition between departments was smooth and that your service fee was processed without delay. It’s wonderful to know you’re already connected with the plumber to move your repair forward.

We truly appreciate your trust and look forward to continuing to provide you with responsive, reliable service whenever you need us.

Thank you for your thoughtful review and for recommending us to your sister—that means a lot! We’re glad to hear your recent experience was quicker and that our contractors treated your home with care. We appreciate your feedback on service delays, customer service, and fees, and we’re working to make the process smoother moving forward.

Hello,

Thank you for the delightful feedback regarding your experience over the past years with ARW. We're pleased to hear that you've found our service responsive and that our team positively impacted the service visit for your dishwasher. It's great to know the refund process for the resolved issue exceeded expectations. While we recognize that fluctuating service fees can be a concern, we sincerely appreciate your understanding.

Should you ever need assistance with the coverage you've entrusted to us, don't hesitate to reach out. We're eager to ensure continued satisfaction.

ARW Home

Thank you for sharing your experience with us regarding the issues with your home sockets. We apologize for any inconvenience you faced due to the initial hiccup with the first technician. We appreciate your patience and understanding during this process. It’s heartening to hear that the second technician was able to resolve the issue efficiently and to your satisfaction. We’re committed to improving our services and ensuring a smoother experience in the future. Should you have any further questions or require assistance, please reach out to us. Welcome to American Residential Warranty, and we value you as our customer.

Thank you for sharing your feedback with us. We apologize for the continued auto-pay issues you have experienced, and we highly value your input. We're glad to hear that Denise was able to assist you professionally and provide meaningful alternatives. We are continuously aiming to improve our services and greatly appreciate your patience as we address these challenges. Thank you for trusting us with your service needs.

We’re sorry to hear this was your experience. Our goal is always to provide timely service and clear communication, and all claims are reviewed based on the specific coverage and exclusions in the customer’s plan. We know AC issues can be stressful, and we’ll continue working to improve both service times and overall customer experience.

Hi there,

Thank you so much for your wonderful feedback. We're delighted to hear about the exceptional service Denise provided during your call. Her efficient and detailed approach truly makes a difference, and we're thrilled she retained you as a satisfied customer. Client satisfaction is our priority, and ensuring every interaction is both pleasant and helpful aligns with our values.

Please feel free to reach out if there's ever anything else we can assist you with.

Your Customer Service Team

Thank you for your positive feedback! We're delighted to hear that Karen provided you with friendly and efficient service in making your payment. Your reassurance about having coverage in place brings us joy, and we appreciate your recommendation. It’s our pleasure to ensure our customers feel confident and well-cared for. Please feel free to reach out if you need any assistance in the future. We're here for you!

Thank you so much for your incredible feedback! We're delighted to hear that Karen provided such sweet and thorough assistance. We're proud to have team members who understand and address our customers' concerns with such kindness and professionalism. Rest assured, we value your experience and strive to maintain this level of service. If there's anything more we can do for you, feel free to reach out. Thank you for being part of our valued customer family!

Hi there,

Thank you so much for sharing your enthusiasm and positive feedback. We are thrilled to hear that Karen provided exceptional service and that you felt valued. Karen's enthusiasm and dedication are truly remarkable, and we're lucky to have her on our team. It's important to us that our customers feel confident in their relationship with us, and we're glad we could exceed your expectations. If there's anything else you need, please don't hesitate to reach out.

Many thanks for your kind words and continued support!

ARW Home