ARW Home Reviews
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About ARW Home
American Residential Warranty (ARW) Home is a home warranty company that serves all 50 states. Each service call costs $125, and you can choose a local or in-house technician. Plans start 30 days after the purchase date and provide 24/7 emergency response on a variety of systems and appliances.
- Covers systems and appliances regardless of age or model
- No limit on the number of claims
- Covers multifamily homes and condominiums
- Doesn't cover the cost of maintenance
- Coverage caps on systems and appliances
- No add-ons for appliances
ARW Home Reviews
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- 4,883,792 reviews on ConsumerAffairs are verified.
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- 4,883,792 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed July 30, 2025
Associate Karen was very knowledgeable and efficient in this situation. She was friendly and courteous, and left me with impression she genuinely cared. Great employee. Would highly recommend doing business with her again. Made sure all my concerns were addressed to my satisfaction. Thank you Karen.
We’re thrilled to hear that Karen provided such a positive and caring experience. Her knowledge, efficiency, and genuine dedication to helping our customers truly make her an asset to our team.
We’ll be sure to pass along your praise—she’ll be so happy to hear it! We appreciate your recommendation and look forward to serving you again in the future.
Reviewed July 30, 2025
If a home is 20 years old and parts are no longer available, the assessment of the appliance is extremely poor. The service is also not immediate, often taking up to 2 months to fix anything. Paying $100 a month for such inadequate service, and then being charged an additional $170 for a $2000 appliance, feels like a complete scam.
Thank you for your feedback.
We’re sorry to hear that your recent experience didn’t meet your expectations.
Reviewed July 30, 2025
The extremely poor service is causing me to re evaluate continuing this home warranty. There was so little allotted to us for this water heater replacement ($350) that it made no sense to pay you the annual fee we do. That’s bad enough but, couple that with taking two weeks between filing the claim and actual service, and, 3 phone calls to you in order to babysit the process (given bad information by 2of the 3). The vendor you used was excellent and scheduled quickly. Should have had no warranty with you and just called them directly. Would have saved money and been done in 2 days. I’ll be ready my warranty’s fine print and shopping around. Won’t recommend you to anyone.
We’re truly sorry to hear about your recent experience and understand your frustration regarding the buyout amount and the delays in service. While the reimbursement provided was in line with the coverage outlined in your plan, we recognize that this may not have met your expectations in this situation.
We value your loyalty as a customer and would appreciate the opportunity to speak with you directly. We’d love to review your current plan and explore other coverage options that may better suit your needs moving forward.
Please feel free to give us a call at (888) 508-8886, option 4, at your convenience. We’re here to help and hope to restore your confidence in our service.
Reviewed July 30, 2025
I started my services with ARW when I signed my mortgage May of last year. I've only had to use them once, but it was fine. I wish the timeframe was a little bit sooner because it was an AC repair. But it worked within the system.
We’re so glad to hear that your claim process went smoothly and that our customer service and technician met your expectations. While we understand the wait time could have been shorter, we appreciate your patience and are happy everything was resolved to your satisfaction.
Your recommendation means a lot to us, and we’re grateful to have you as part of the ARW Home family!
Reviewed July 29, 2025
Hello, I just spoke with Karen and she has great customer service. She was very pleasant and knowledgeable. She will make a bad day. Feel good. She was making sure I was aware of the promotions that were going on in the company. I really appreciate the call to reassure my business with your company.
We’re thrilled to hear that Karen provided you with such a positive experience. Her dedication to excellent customer service and making sure our customers feel valued truly shines through. We’re glad she could brighten your day and help you feel confident in your continued business with us.
We appreciate your feedback and look forward to serving you again!
Reviewed July 27, 2025
I am pleased with the results of getting my AC fixed. I thought at first it would take longer but the process went smoothly and the technician that was signed to do the work was able to fix the problem without having any problems. They were friendly and knowledgeable about the job.
Thank you so much for your kind review!
We're thrilled to hear your AC repair process went smoothly and that you were pleased with the technician's expertise and friendliness. It's fantastic that the service met your expectations and provided the resolution you needed without any issues.
We truly appreciate you sharing your experience and are thankful for your feedback. If you ever have any other needs, we'll be here to help!
Reviewed July 26, 2025
My air was not working properly and making a lot of noise. So I called ARW and they got someone to fix the problem within two days. The temps here in Laughlin were in the 100 degrees so I really appreciate my AC. The service tech was pleasant and efficient..
We’re glad we could help get your AC issue resolved quickly—especially with those triple-digit temperatures in Laughlin! It’s great to hear that the service technician was both pleasant and efficient. Your comfort is important to us, and we’re happy we could restore it in a timely manner.
If there’s anything we can do to make your next experience a 5-star one, we’d love to hear your feedback. Thanks again for choosing ARW!
Reviewed July 26, 2025
The service was professional and timely. Communication was effective and efficient. The servicing company was expeditious in communicating with me. The representative was professional and knowledgeable. The follow up after services was an unexpected delight. I would recommend the company for friends and family. Customer service is very important to me and I give them A+ for their standards.
We’re thrilled to hear that your experience was professional, timely, and well-communicated from start to finish. It’s especially wonderful to know that Bev’s follow-up call added an extra touch of care and delight to your service. We agree—customer service is everything, and we’re proud to have team members like Bev who go above and beyond to uphold our standards.
Thank you for recommending us to your friends and family. We’re grateful to have you as part of the ARW family!
Reviewed July 25, 2025
Excellent customer service provided by Karen. She assisted me in clarification of my payment method. I am a new customer with ARW and still needed assistance. I am glad to get off to a positive start. Please commend Karen for her eagerness to provide necessary customer service. You can contact me for further explanation.
We’re delighted to hear that Karen provided excellent customer service and helped clarify your payment method. As a new customer, it’s great to know you’re off to a positive start with ARW. We truly appreciate your recognition of Karen’s eagerness and professionalism—she’ll be commended for her outstanding support.
If you ever need further assistance, we’re just a call or message away. Welcome to the ARW family!
Reviewed July 25, 2025
I had an excellent experience with ARW representative on 7/24/25. He was very Patient and professional. Would recommend him for a raise. He took his time and made sure that I was happy with the service. He explained everything to me. I had no problem with the representative.
We’re thrilled to hear that Mark provided you with such a positive experience on 7/24/25. His patience, professionalism, and dedication to making sure you were fully satisfied truly reflect the values we strive for at ARW. Your kind words—and your recommendation for a raise—mean a lot, and we’ll be sure to share your feedback with Mark and our leadership team.
Thanks again for choosing ARW. We’re always here to help!
Reviewed July 24, 2025
I’d like to thank Karen and the payment department for reaching out and helping me make a payment today and set up a payment for next month. I am going through a loss in the family and the amount that was requested was a fair price so thank you Karen.
We’re truly sorry to hear about your loss, and we appreciate you taking the time to share your experience during such a difficult time. We’re glad Karen was able to provide you with support, understanding, and fairness. Your kind words mean a great deal, and we’ll be sure to pass your appreciation along to Karen—she’ll be touched to know that she made a difference.
Please don’t hesitate to reach out if you need anything else. We’re here for you.
Reviewed July 24, 2025
The rep help resolve issues with my account and gave me valuable information to cover my home. I am a satisfied customer and now more comfortable to know what exactly is covered. Dejaun gave me all I needed as he explained in detail. He took time with me and didn't rush to explain effectively. He was very kind. He looked for any and all perks to help me. Thank you for hiring him. He is a great asset to your company
We’re thrilled to hear that DJon was able to resolve your account issues and provide you with valuable information about your home coverage. His detailed explanations, patience, and kindness truly reflect the level of service we strive to offer every day. We’re proud to have Dejaun on our team and agree—he’s a tremendous asset to our company!
Thank you again for your feedback and for being a valued customer. We’re here whenever you need us!
Reviewed July 24, 2025
Thank you to my customer service agent who went above and beyond to help me submit my claims for a refrigerator and stove repair. She was very supportive and professional in helping me through this process. The company did a good job at following up to assure the repairs were completed by the third parties.
We’re so glad to hear that your customer service agent went above and beyond to support you through the claims process for your refrigerator and stove repairs. It’s great to know you felt supported and professionally guided every step of the way. We also appreciate your recognition of our follow-up efforts to ensure the repairs were completed smoothly.
Your satisfaction means everything to us—thank you for being a valued customer!
Reviewed July 23, 2025
Customer Rep. was very helpful and knowledgeable. And I would recommend ARW to others. And I'm a valued customer. Please note the person I spoke with this morning has done a very good job. And I will continue my service with ARW. And in the future, I will continue my services. Thank you.
Thank you so much for your kind words and continued support!
We’re thrilled to hear that your experience with our representative, Karen, was so positive. Her helpfulness and knowledge truly make a difference, and we’re proud to have her on our team.
It means a lot to us that you plan to continue your service with ARW Home and would recommend us to others. We’re here to support you every step of the way and look forward to serving you for years to come!
Reviewed July 23, 2025
My debit card was lost that ARW use. I informed ARW. I was on vacation and when I return I will update my card. They call me throughout my whole vacation. I was very disappointed and upset! Until I spoke with Karen. The representative that takes the payments. Karen was very friendly and very professional. Her energy made me stay with you guys and not cancel! Karen is a keeper. Good energy. I updated my payment because of her and didn't cancel! Maybe your service department needs to be more like your collection department!
Thank you so much for your feedback!
We’re sorry to hear about the inconvenience you experienced during your vacation, but we’re incredibly grateful that Karen was able to turn things around for you. Her professionalism, patience, and positive energy truly shine, and we’re thrilled to know she made such a strong impression.
We’ll be sure to pass along your kind words to Karen—she’s definitely a valued member of our team! Your suggestion about improving coordination between departments is appreciated and will be shared with the appropriate teams.
Thank you again for staying with ARW Home. We’re here for you whenever you need us!
Reviewed July 22, 2025
I googled home warranties and got one through ARW Home for my appliances. It was monthly so it fit my budget, and the rep was really nice about the signup. I had a claim when my AC was not working and the house got hot. I called ARW Home, and they sent somebody right away. The tech was in the back fixing it and he said that something was plugging the water in the tubes because the fan wasn't going around. He also put coolant in the unit, and my air condition is working. The house gets cold again. The tech said it has to be on 72 and to turn it off if it goes up over 80 and call the warranty again so that he could come down and see what's wrong with that. He did a good job. I would recommend for people to get ARW Home.
Thank you so much for your kind review!
We’re delighted to hear that our monthly plan fit your budget and that your sign-up experience was smooth and welcoming. It’s great to know that your air conditioner issue was resolved quickly and professionally, and that your home is now cool and comfortable again.
We truly appreciate your recommendation and are honored to be your choice for appliance coverage. If you ever need assistance, we’re just a call away!
Reviewed July 22, 2025
ARW Home’s customer service has been excellent. They did everything that I needed to be done. They always found the right people to get my stuff fixed. So, that's good. I told a couple of people about ARW yesterday and that they need to get their warranties. I told them what kind of warranty that ARW offers as far as the appliances, air conditioner and heating. They didn’t realize it, and they live in Florida. I said the company’s main office is there. I was also telling a young lady last night about them.
Thank you so much for your continued trust and loyalty!
We’re thrilled to hear that your experience with ARW Home has been consistently positive over the years. It’s wonderful to know that our customer service and skilled technicians have made a lasting impression, and we truly appreciate you spreading the word about the value of home warranties.
Your recommendation means the world to us, and we’re honored to help protect your home and bring peace of mind. We look forward to continuing to serve you!
Reviewed July 22, 2025
I found ARW Home online and started with them in May this year because of the cost of it. When our refrigerator went out, they had somebody out in two days. He came and put freon in, and the unit came back up. It took 30 to 45 minutes.
Thank you so much for your wonderful review!
We’re glad to hear that your experience with ARW Home has been smooth and efficient. It’s great to know that your refrigerator issue was resolved quickly and professionally, and that our service met your expectations.
We truly appreciate you choosing ARW Home and sharing your positive experience. If you ever need assistance again, we’re here for you!
Reviewed July 22, 2025
I haven't had air since June 8th. I reported it on June 9th. The people came out and they said they'd be back out. They're never on time. There were times they didn't even show up, and they wouldn't call to tell me they weren’t coming after me taking a whole day off work to sit there and wait. They were supposed to be there July 9th, but they never showed. I tried calling them, texting them, but I couldn't get ahold of them. I called ARW last Monday and told them about it. They told me that they would call them and they would be in contact with me. I still can't get ahold of them.
I've been with ARW since '09 and I've never had a problem with them before. They've always gotten somebody out there and got the matter taken care of. This is the first time I've ever had a problem with them. When I called last Monday, the ARW rep said she would call the company, and they would be in contact with me. But I haven't heard from them, so much so that a deacon at my church is supposed to send his heat and air guy out to try and help me get air. If that's what it comes to, I will be canceling my protection warranty that I have through ARW.
Thank you for taking the time to share your experience. We deeply appreciate your loyalty and long-standing relationship with us since December 2017. We're truly sorry to hear about the recent difficulties you've encountered.
We understand how frustrating this situation must be—especially considering the nature of your work and the urgency involved. Your continued trust over the years means a great deal to us, and we want to ensure your concerns are addressed promptly.
Please rest assured that your issue has been escalated to our support team. A representative will be reaching out to you within the next 24 hours to assist in resolving the matter.
Thank you again for your patience and for giving us the opportunity to make things right.
Sincerely,ARW Home Customer Support Team
Reviewed July 22, 2025
Excellent customer service. Thank you so much Vanessa for helping me understand the policy and for answering all my questions thank you for being patient with me and explaining the whole process. I’m so grateful for your service and continue helping the community being protected with insurance, in case there is any complications we homeowners are protected
Thank you so much for your kind words!
We’re thrilled to hear that Venessa provided excellent customer service and helped you feel confident and informed about your policy. Her patience and dedication truly make a difference, and we’re grateful to have her on our team.
Your appreciation means a lot, and we’re so glad to know you feel protected and supported. We’re here for you whenever you need us!
Reviewed July 22, 2025
I've been with ARW Home for about a year and a half, and I've only had two situations come up. One was a somewhat surprising situation and the other was not as surprising. The first situation I had come up was with a brand-new air conditioner. I had it installed two years ago in September and some months ago, I called the AC guy who installed it ‘cause something was wrong and I didn't know what it was. If the unit was 10 years old, one would expect something to go wrong at some point, but it was brand-new. I figured everything was under warranty, so why not just call my AC guy? He'll probably take care of it since it was practically a new unit. I figured I didn't have to do a claim and ARW Home didn't have to come out of pocket with any money.
My AC guy showed me exactly what the problem was. The unit had a defective part from the factory, which is something that can happen sometimes. All the coolant leaked out because of the defective part and he had to recharge it and do all the work. Everything was covered under the warranty, except my AC guy's time and effort. I thought, “I get what the problem is now and what it would take to repair it. I have a home warranty company that I work with.” I called the home warranty company and told them what was going on. They said, “You should have called us first. Since you called him, we're not covering it.” I said, “I hear what you're saying, but I was trying to help you guys out. Now, just pretend like I didn't call him and just do your normal process.”
They said, “We can't do that. If you look at our contract, it says you must call us first on any repair.” I said, “That doesn't even make sense when you have a situation where you have a brand-new unit. And I'm trying to help you guys so you don't have to put time and effort and cost in dealing with something that is brand new and probably will get fixed for no cost.” I had to pay $940 out of my own pocket, even though I was paying for an insurance policy to cover something that breaks. That situation wasn't as good as the next situation was and I almost canceled my policy, but then I said, “I'll give them another chance.”
The second situation was with my built-in microwave oven that started doing some weird stuff and died. I called ARW Home first and they assigned a repair person who called me over the phone. I took a couple pictures of the unit and the serial numbers and sent it to him. He knew what the issue was and recommended getting a new unit instead of repairing the current one which would have cost more. We did a buyout to have our built-in microwave oven replaced and ARW Home sent me a check. I checked around at the companies and called them. Lowe's is gonna install the same one I had, except it's a new unit. The new microwave oven is with them now and they're coming to install it. The rest of the process was straightforward. ARW Home handled this next situation as well and as timely as they could. It cost 900 bucks and everything worked fine.
I could have lied to ARW Home regarding the air conditioner and just said, “No. I haven't talked to anybody. I'm calling you guys first,” but no good deed goes unpunished. If I lied, they would have covered it, but I told the truth and they didn't cover it. I understand what they were trying to do with that policy, but when people really sit and think about it, it doesn't make any sense. It’s almost like a loophole to not have to cover certain things, which really aggravated me and made me feel like I've been swindled. There could be other loopholes I'm unaware of, but I know that one thing is people better call them first or they're not paying. It doesn't matter if they should pay.
I'd tell whoever I was recommending that, “Hey, I had a really good experience. They did everything they said they were gonna do. And then I had a really bad experience where I got caught in a loophole. And I'm paying this premium. And they didn't cover the expense. And I had to come out of pocket with it. So, just understand you better follow every letter of the law, but I can't even tell you what all the letters of the law are. Just call them first on anything. Even if you don't do them any favors, don't try to help them, just call them first on everything and then go from there.”
Thank you for sharing your detailed feedback and for your continued trust in ARW Home. We’re glad to hear that your initial experience—particularly with the microwave replacement—was positive and aligned with the level of service we strive to provide.
We also appreciate your transparency regarding the issue with your air conditioning unit. While we understand how frustrating it can be to incur out-of-pocket expenses—especially when the equipment is new—we must follow the terms and conditions of the service plan. To ensure fairness and consistency for all of our customers, failures must be reported to ARW before any diagnosis or repair work is performed. This process allows us to properly assess the issue, dispatch an authorized service provider, and determine coverage eligibility before any costs are incurred.
We recognize that this requirement can feel restrictive in urgent situations; however, it is necessary to protect the integrity of the service and ensure equitable treatment across all policyholders.
Thank you again for your candid feedback. We hope that your future experiences with us reflect the high standard of service we aim to deliver and that we can continue to support your home protection needs.
Sincerely,ARW Home Warranty Compliance Team
Reviewed July 22, 2025
I had a claim for a toilet that quit working. We moved into our house June 2 and my ARW policy started June 7. Even though I didn't call till the end of June, the date I used for the claim was June 2 and the company that came out was great.
However, ARW called me after the fact and got me all pissed off. The job was already done and they told me they were gonna cancel the claim. I said, “It's too late.” They said they might not be able to cover the job. I said, “Yeah. You are gonna cover it. For one, it shouldn't matter that the toilet wasn't working when I moved in. The policy is in effect. And your customer service who scheduled the appointment, if that was an issue, should have said something.”
Other than that phone call, everything went smoothly. ARW Home ended up covering the job, but that was the last I ever heard from them. They never followed up with me. I would still refer them though. The guy that was looking at my claim made a mistake and I can't knock a whole company down because of one person.
Thank you for your feedback, Cameron!
We’re glad to hear that your initial experience with ARW Home was smooth and that the repair was ultimately covered. We truly appreciate your recognition of the service provider’s professionalism and efficiency.
We’re sorry for the confusion and frustration caused by the follow-up call regarding your claim.
Your recommendation means a lot to us, and we’re committed to making every interaction better. If you ever need assistance in the future, we’re here to help.
Reviewed July 19, 2025
Very upset, I've paid for 2 years. Now y'all won't reimburse me for my water heater. I had to do all the work, getting someone to come install my hot water heater. I bought water heater at Lowe's. Having to pay on it now. I am single and a widow. I'm just trying to be fair and get my money for the installation and labor they done with hot water heater. Thank you. Marian
Thank you for taking the time to share your experience. We understand how frustrating this situation must be, and we appreciate your continued patience.
Please know that the delay in processing your reimbursement is not due to inaction on our part. We have sent multiple follow-up emails requesting the necessary documentation to proceed with your request, but we have not yet received a response. Without this information, we are unable to complete the review or issue reimbursement.
We want to help resolve this matter. If you are still seeking reimbursement, please submit the required documents—such as the itemized invoice showing the installation and labor charges—within the next 30 days. Once received, we will promptly re-open and review your request.
You can reach us at (888) 508-8886, option 1, or reply to our previous emails with the requested information. We’re here to assist and hope to bring this to a fair resolution for you.
Sincerely,ARW Home Warranty Compliance Team
Reviewed July 17, 2025
We have a 80 gal water heater they would us they wouldn’t covered it because our Top Tier plan only cover 75 gal and they were not willing to let us pay the overage. It’s a pointless plan to have even the highest tier we paid almost 1k to have. Very disappointed.
hank you for sharing your experience. After reviewing our records, we were unable to locate an account under your name or details. It’s possible that your review may have been intended for a different company.
Reviewed July 16, 2025
Karen was excellent. She was knowledgeable, patient and very precise in her explanations and answers. It was very easy to understand her and she identified herself, her company and her purpose for the call very clearly. It was a great pleasure speaking with her and I would say that she is an excellent representative for your company.
Walter L. **
Greenville, South Carolina
Thank you so much for your kind words and thoughtful feedback! We're thrilled to hear that Karen provided such an excellent experience. Her knowledge, patience, and clear communication truly reflect the high standards we strive for. We'll be sure to share your praise with her—it will mean a lot. We're grateful for the opportunity to serve you and look forward to assisting you again in the future!
Reviewed July 14, 2025
Angel was so nice and respectful. She sold me on adding additional items to my plan. She was very knowledgeable about my coverage and my savings. She was very patient with me because I was asleep and had to catch my bearing and she talked me through it. I liked talking to her and will make sure I contact her for any future problems or questions.
Thank you so much for your kind words! We're thrilled to hear about your great experience with Angel. Her patience, knowledge, and respectful approach truly reflect the level of service we strive to provide every day. We’re glad she was able to assist you and make the process smooth—even when you were just waking up!
We’ll be sure to pass along your compliments to Angel. Don’t hesitate to reach out to her or our team if you need anything in the future. We’re always here to help!
Reviewed July 12, 2025
The septic line was not repaired, I informed your employee when he was here, that the sewer line was broken, not stopped up, and pointed to the specific area where the line was broken. He proceeded to inserted a snake tubing to unstop the line that was leaking, not stopped. We didn't sign for the repair invoice because the repair was not done. Please retain the good reputation of your company & repair our sewer line.
Thank you for your feedback. We’re glad to confirm that your plumbing claim has been resolved. However, after reviewing your plan, we found that septic system coverage is not included in your current policy. You can verify this by reviewing your plan documents at any time.
We understand how frustrating this situation must have been, and we appreciate you bringing it to our attention. If you’d like to explore adding septic coverage or have any questions about your current plan, we’d be happy to assist you further.
Reviewed July 12, 2025
I called your company to have a plumber come out to fix our toilet. After 3 days with no response I called a plumber and had it fixed. I need to know can I still get reimbursed for the 129.00 it cost me. The clog was 6 feet past the toilet.
Thank you for your feedback. Per your request, the trade service fee associated with your plumbing claim was refunded. Our records also show that the claim was officially closed in June following the reimbursement you requested.
At this time, we’re unclear about your current request. We kindly ask that you contact our Customer Service team directly at (888) 508-8886 so we can better understand and address your concerns.
We’re here to help and appreciate the opportunity to assist you further.
Reviewed July 11, 2025
On Monday June 30th I realized my AC was not working properly. I contacted ARW on Tuesday July 1st. They had A service tech out here by July 5th. He was able to restore the AC but said that my unit was on its last leg and needed to be replaced. Arw contacted me and by Wednesday July 9th I had a complete new system in. They're amazing.
Thank you so much for sharing your experience! We're thrilled to hear that our team was able to respond quickly and get your AC back up and running—especially during the summer heat. From the initial service call to the full system replacement, we’re glad everything went smoothly and efficiently. Your kind words mean a lot to us, and we’re so happy we could deliver the level of service you deserve. If you ever need anything in the future, we’re just a call away!
Reviewed July 10, 2025
The person was knowledgeable and understanding. She was very professional and to the point. She listened to my concerns. I gave her a five star rating because of these characteristics and professionalism. She was very friendly and up on her knowledge of the various products. I would recommend her to my friends and family. I would tell them how good the service was and how professional this individual was.
Thank you so much for your kind words and glowing 5-star review! We're thrilled to hear that Karen provided you with such knowledgeable, professional, and friendly service. She truly takes pride in listening to her clients and ensuring they feel heard and supported every step of the way. Your recommendation means the world to us, and we’re so glad Karen made such a positive impression. We’ll be sure to share your feedback with her—it will absolutely make her day!
If you or your friends and family ever need anything in the future, we’re always here to help.
Reviewed July 4, 2025
Repair man SAID I fix. Days later ARW called me and said MY washer no good, It's been working! And works today. ARW ARE YOUR LIGHTS ON, THINK NOT so I put a new 5 year warranty on IT so no longer need the washer with ARW as of 7-1-25.
Thank you for your feedback. We’re glad to hear that your washer is working properly and that the issue was resolved during the technician’s initial visit. According to our records and your call on May 13, 2025, the technician found that the problem was due to loose wiring, which was corrected without the need to replace any parts. You also confirmed at that time that no further service was needed.
We apologize for any confusion caused by our follow-up communication. It’s never our intention to cause concern when a repair has already been successfully completed. We appreciate you keeping us informed and are glad your appliance is functioning well.
Reviewed July 3, 2025
Great experience with American Residential Warranty and the contractor! My air conditioning went out and American Residential Warranty replaced the heating and cooling systems and covered a third of the cost. The contractor was local and very professional and nice. American Residential Warranty handled the claim in a timely manner, was courteous, and I am very satisfied.
Hello,
Thank you for sharing your experience with American Residential Warranty. We're delighted to hear that our quick and courteous service, along with the notable professionalism of our local contractor, met your expectations during your air conditioning issue. Covering a significant portion of the replacement cost evidences our commitment to supporting our valued clients. Should you need any further assistance now or in the future, do not hesitate to reach out. We're committed to delivering continuous excellence and supporting all your home warranty needs.
Warm regards,American Residential Warranty
Reviewed July 3, 2025
My AC went out and it took way too long to get it fixed. Service needs to be a lot faster on stuff like a AC unit in the summer. The company that fixed my AC unit was very professional but it takes too long for approval for them to fix stuff.
Thank you for your feedback. We completely understand how frustrating it can be to experience delays—especially when dealing with A/C issues during the summer heat.
Please know that during peak seasons like summer, the demand for HVAC services increases significantly, which can impact scheduling and approval timelines. While we work hard to process claims and coordinate repairs as quickly as possible, these seasonal surges can sometimes cause unavoidable delays.
That said, we’re glad to hear the technician was professional, and we appreciate your patience throughout the process. Your comfort is important to us, and we’re always looking for ways to improve the speed and efficiency of our service.
Reviewed July 2, 2025
We have had to call ARW twice in the last five months. Both times the service was excellent. The ARW representative got all the information needed, was polite and professional. A company was quickly identified for the repairs. ARW communication was frequent and thorough and they verified scheduling for the repairs was as expected. There was also follow-up afterward to make sure we were satisfied. I have had other home warranty companies in the past and would recommend ARW over those companies.
Thank you for sharing your kind review with us. It's wonderful to hear about the positive experiences you've had with our service team. We strive to ensure every interaction is professional, efficient, and reassuring, and your feedback reinforces that we are on the right track. We truly appreciate your recommendation and the trust you've placed in us compared to other home warranty providers. If you ever need any assistance in the future, please don't hesitate to reach out. We look forward to continuing to serve your home protection needs.
Best regards,
ARW Home
Reviewed July 2, 2025
I have reported my concerns with our Ac unit repairs. Asked Hills HVAC several times for a printed itemized receipt. No actions. I reported this to ARW. Was told they would check into it and get back to me. They didn’t call me back. Was also told we should not have been charged $175 for new thermostat. Called again and was told they would check into it again. Last I heard from ARW.
Thank you for reaching out and sharing your concerns. We understand how important it is to receive clear communication and documentation during the repair process, and we sincerely apologize for any frustration caused.
To clarify, your A/C claim was initiated on May 14, 2025, for a reported issue with the fan not working. After a thorough diagnosis, the technician recommended replacing the furnace blower motor and the dual run capacitor. You chose to proceed with the repair and pay the out-of-pocket amount, as the total cost exceeded your plan’s limit of liability.
Following the repair, the technician identified an additional issue with the thermostat, which was not part of the original diagnosis. Since the claim had already reached the coverage limit, any further repairs—including the thermostat—would be considered outside of coverage and billed separately.
Reviewed July 1, 2025
My A/C unit went out 3 weeks ago and I'm still waiting to get my unit fixed. It is 95° in my house and nobody seems to care that my family is suffering. You don't wait for paperwork to take my payments each month so why does it take soooo long to get my unit fixed. I don't understand why since it's not a maintenance issue why it couldn't have been fixed when the technician came out 3 weeks ago. My unit breaks down every summer. What is it going to take to get my unit replaced. The thousands of dollars you have taken from me could have replaced my unit 2 times over.
Thank you for sharing your concerns. We understand how difficult it is to be without air conditioning, especially during extreme heat, and we truly empathize with your frustration.
We’d like to clarify that your A/C claim was opened on June 14, 2025, and the issue was resolved on June 25, 2025. That’s a total of 1 week and 4 days, not 3 weeks as mentioned. We strive to resolve all claims as quickly as possible, and we appreciate your patience during that time.
Reviewed July 1, 2025
Great service and completely satisfied. Repairman was on time and fixed all problems with my bathroom plumbing. I would use Mr. ** again if needed. He was very nice and friendly and did his work quickly and thoroughly. He has done other repairs on in my home before with the same skill and very pleasant to work with.
Thank you so much for sharing your positive experience with us! We're delighted to hear that our service met your expectations and Mr. ** demonstrated strong technical skills and professionalism ensuring thorough repair work each time. It's wonderful to know that he is someone you trust with your home as shown by the multiple encounters and kind words. We're truly happy we could bring ease and resolve to your bathroom plumbing issue. If you ever require help in the future, don’t hesitate to reach out. We remain dedicated to being there whenever you need us. Thank you once again for your trust in our service!
Reviewed July 1, 2025
$100. deductible. However they wanted another deductible and I think that is wrong.
Thank you for your feedback. We understand how important it is to have your ice maker working properly, and we’re here to help clarify the situation.
Our records show that your original issue was reported on February 20, 2025, and resolved on February 26, 2025. The most recent concern was reported on June 30, 2025—well beyond the 30-day workmanship guarantee period. Because of this, the issue is considered a new claim and requires a new trade service fee.
Reviewed June 28, 2025
Karen were very helpful in getting my new card set up. I really appreciated her helpfulness and her kindness. This was a very short conversation dealing with my new card. Polite, kind, friendly. She asked were that anything else that I needed help with.
Thank you so much for your kind words! We’re so glad to hear that Karen was able to assist you quickly and kindly with updating your card information. Her friendly and professional approach is exactly what we strive for in every customer interaction. We’ll be sure to share your appreciation with her—it will mean a lot! If there’s ever anything else you need, we’re always here to help.
Reviewed June 27, 2025
Great service. I have enjoyed being a customer with ARW. VERY Appreciative of them. 👏🏾 👍🏾 They have been a blessing to our family and home for over 10 years. Thank you so much for servicing our home appliances and more. Very gracious. 😀 ARW Has the greatest customer service thus far today.
Thank you so much for your incredible review and for being a loyal ARW customer for over 10 years! We’re truly honored to have earned your trust and to be a part of your home’s journey. Your kind words about our service and customer care mean the world to us. Knowing we’ve made a positive impact on your family is exactly why we do what we do. We’ll continue striving to provide the same level of excellence you’ve come to expect. Thank you again for your continued support—here’s to many more years together!
Reviewed June 27, 2025
There was an issue with processing my monthly payment, I received a new debit card and it wasn’t on file yet, but Karen from billing was very helpful. Very kind and professional. She assured me that it wasn’t a problem at all. People in consumer service should be like her.
Thank you so much for your kind words! We’re delighted to hear that Karen from our billing team was able to assist you so smoothly. It’s always our goal to make every interaction as stress-free and supportive as possible, and Karen truly embodies that spirit. We’ll be sure to share your praise with her—she’ll be thrilled to know she made such a positive impression. Thank you for being a valued customer, and please don’t hesitate to reach out if you ever need anything!
Reviewed June 26, 2025
Brandon was our person who came out to fix it and I was very pleased with him. He did a great job and now we have air conditioning. I would recommend him to anyone so please say thank you to him and give him a raise. He deserves it. Our cooling system was down for two months so we were suffering severely in a scorching heat and I am so glad that Brandon was able to fix it. It was a blessing in disguise. Please. We’re so thankful for his work and if we need anything done, please. Out.
Thank you so much for your heartfelt review! We’re absolutely thrilled to hear that Brandon was able to get your cooling system back up and running—especially after such a long and difficult stretch without air conditioning. His dedication and skill truly shine through, and we’ll be sure to pass along your kind words and gratitude to him (along with that well-earned raise suggestion!). It means the world to us that you’d recommend him so highly. We’re grateful for your patience and so glad we could help bring you some comfort. If you ever need anything, Brandon and the rest of our team are here for you!
Reviewed June 25, 2025
Best service ever. Knowledgeable and friendly. Follow up on repair was exceptional. So far I am very happy with ARW. Everyone has been honest when I open my account to was making a service call. I will as a long term customer if the cost does not increase too much and the level of service continues.
Thank you so much for your wonderful review. We’re thrilled to hear that you’ve had such a positive experience with our team—from opening your account to receiving service. It’s great to know that our knowledgeable and friendly staff, along with our follow-up on repairs, have made a lasting impression.
We truly value your loyalty and are committed to maintaining the high level of service you’ve come to expect. Your feedback about pricing is also appreciated, and we’ll continue working to provide the best value possible.
We look forward to serving you for many years to come.
Reviewed June 25, 2025
Nick was super polite and efficient. Only wish ARW would have paid to replacement bottom rack instead of me having to purchase it myself. I feel Like ARW Should have replaced my dishwasher with a new unit but that wasn’t an option they offered me.
Thank you so much for your 5-star review and for recognizing Nick’s professionalism and efficiency. We’re thrilled to hear he provided you with excellent service.
We also appreciate your honest feedback regarding the bottom rack and your expectations around the dishwasher replacement. We understand how important it is to feel fully supported, and your comments help us identify areas where we can improve our service and communication.
Reviewed June 19, 2025
The representative, Christian, was very helpful in clarifying my policy and taking time to ensure I understood it. He did not rush me and as a senior citizen that is appreciated more than anything. He was very pleasant! (The limit is challenging because a lot doesn't reflect great service if it can be done with less words.) Christian doesn't need a long statement about him. He was clearly a great rep!
Thank you so much for your wonderful feedback! We're delighted to hear that Christian provided such clear and patient support—especially in a way that made you feel heard and respected. We know how important it is to take the time to explain things thoroughly, and we're so glad Christian made a positive impact. Your kind words mean a lot to us, and we’ll be sure to pass them along to him. Thank you for being part of our community!
Reviewed June 19, 2025
Karen from Billing called me today (6/19/2025) morning due to a payment not going through because of my card being expired. She was super professional and very helpful - acknowledged the length of time I had been a customer as well. Thank you for taking the time to address my issue this morning. Much appreciated.
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Karen from our Billing team was able to assist you so professionally and thoughtfully. We truly value your loyalty over the years, and it's wonderful to know that Karen acknowledged that during your call. Your appreciation means a lot to us, and we're always here to help whenever you need. Thanks again for being a valued part of our community!
Reviewed June 18, 2025
I spoke with Cristian today (after many failed calls to other numbers, including the one on the website) and was extremely impressed with his professionalism, knowledge and kindness to an old, disabled veteran. God bless him and every person like him who does a tough job every day but does it while ensuring that each customer has a positive experience with your company. Thanks again Christian!
Thank you so much for your heartfelt review and kind words! We’re truly honored to have team members like Cristian who go above and beyond to provide exceptional service. Your recognition of his professionalism, knowledge, and compassion—especially toward our valued veterans—means the world to us. We’ll be sure to pass along your gratitude to him.
It’s customers like you who inspire us to keep doing our best every day. Thank you again for your service, and for taking the time to share your experience.
Reviewed June 18, 2025
The rep was not only polite, he was patient with me. He took the time to explain why I received the call and what is needed to get back on track. The gentleman was helpful in addressing my situation. He took the time to correct the situation and now my account is back on track. Thank you.
Thank you so much for your kind words and for sharing your experience! We're so glad to hear that Nove provided the patience, clarity, and support you needed. Taking the time to explain the situation and help get your account back on track is exactly the kind of service we aim to deliver. We'll be sure to pass along your appreciation—Nove will be thrilled to know he made such a positive impact. Thank you again for being a valued customer!
Reviewed June 17, 2025
I had a real great experience especially Cindy. He made it so easy to talk to. She understood everything and she was prompt at her task for me. Too bad there's not enough people like her. Very friendly attitude as well. Couldn't ask for nobody better. She made a job feel comfortable for me and she was well spoken.
Thank you so much for your wonderful review! We're thrilled to hear that Karen made such a positive impression during your experience. Her ability to communicate clearly, understand your needs, and provide prompt, friendly service is exactly what we strive for. It's always rewarding to hear when one of our team members makes a customer feel comfortable and supported. We'll be sure to share your kind words with Karen—she’ll be so happy to know she made a difference. Thank you again for your feedback and for being a valued part of our community!
Reviewed June 17, 2025
Call this morning to cancel my service, but ended keeping it because of Vanessa. She the best. She gave me info on the service that I didn't know. Not only did I stay, I upgraded. She gave the best service to this point while dealing with your company. Vanessa is the best!
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Venessa was able to turn your call into such a positive one. Her dedication to providing clear, helpful information and outstanding service truly makes a difference, and we're so glad it led you to not only stay with us but upgrade your service. We'll be sure to pass along your praise—Venessa will be delighted to know she made such an impact. Thanks again for being a valued customer!
Reviewed June 17, 2025
Straight, direct to the point, offered to help with any other assistance. Check in to make sure I had coverage on any other appliance. Talked about current special deals and plans that they had available at the time. Notify me of any change in bills. Calls when payments aren’t processed. Always polite and courteous.
Thank you so much for your thoughtful 5-star review! We're thrilled to hear that your experience was straightforward, helpful, and courteous. It's great to know our team was able to assist you with your coverage, keep you informed about special offers, and follow up on billing updates in a timely and respectful manner.
We truly appreciate your feedback and your trust in us. If there's ever anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Reviewed June 13, 2025
Very prompt in responding to issues. Friendly & professional staff. Easy reimbursement process when used another vendor. We have utilized this service twice in six months & they have been consistent to ensure we’re satisfied! They have followed up several times via texts, calls & emails. Of course the price of everything is becoming more & more expensive but the service call fee is worth it vs. the out of pocket money it would cost. Less stress more peace of mind with this team!
We're thrilled to hear that you've had such a positive experience with our team—not just once, but twice in six months! It's incredibly rewarding to know that our prompt responses, friendly and professional staff, and smooth reimbursement process have made a difference for you.
We understand how important peace of mind is, especially when unexpected issues arise, and we're so glad our service has helped reduce stress and provide value. Your recognition of our follow-up efforts and the value of the service call fee means a great deal to us.
Thanks again for your trust and continued support. We’re always here when you need us!
Reviewed June 12, 2025
I called to get a quote. They gave me a quote. Kind of pushy though. Wanted a payment to send me more literature. I said, let me talk to my wife and She said that's fine and hung up! (Very Rude) And I probably would have gone with them but not now.
Thank you for sharing your experience. We’re sorry to hear that your interaction with our representative didn’t meet your expectations.
Our goal is to provide helpful information and support without making anyone feel pressured or obligated. We also understand the importance of having time to discuss decisions with family, and we regret that your call ended in a way that felt abrupt or discourteous.
We appreciate your feedback—it helps us improve our training and service approach. If you’re open to it, we’d welcome the opportunity to make things right and answer any remaining questions you may have.
Reviewed June 11, 2025
Great experience with ARW customer service today! Karen was extremely friendly and helpful. She even offered me a $60.00 discount for paying in full today which I gratefully accepted. We've had a great experience with ARW over the years and I would highly recommend them to anyone considering purchasing a home warranty. They are the best!
Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that Karen provided you with such friendly and helpful service—and that you were able to take advantage of the discount. It's wonderful to know you've had a great experience with ARW over the years.
Your recommendation means the world to us, and we’re honored to have earned your trust. We look forward to continuing to provide you with excellent service and support!
Warm regards,The ARW Team
Reviewed June 9, 2025
I strongly recommend avoiding ARW Home at all costs. Their brochures and sales materials clearly advertise coverage for plumbing and ductwork, but what they don’t tell you is that if those systems are located in a crawl space, they won’t touch them. For most homeowners, that’s exactly where plumbing and ductwork are located. This critical limitation is not disclosed anywhere during the shopping process—only after the plan is purchased and a claim is submitted. It feels intentionally deceptive.
To make matters worse, when I contacted ARW Home to get clarification, I was met with one of the most rude and dismissive executives I’ve ever encountered. The VP was condescending, refused to acknowledge the issue, and showed zero interest in helping resolve it. If this is the tone set at the top, it speaks volumes about how they treat customers company-wide. Meanwhile, their trade call fees and pricing have gone up, but the service quality is declining rapidly. My client paid for a warranty that’s now full of fine print excuses and exclusions. ARW Home is not transparent, not helpful, and not worth the money. If you’re looking for a trustworthy home warranty company—keep looking.
Thank you for taking the time to share your feedback.
At ARW Home, we strive to be transparent about our coverage and policies. All customers are provided with a 30-day free trial period specifically to review the terms of their plan in detail. During this time, they may cancel for a full refund if the coverage does not meet their expectations. We encourage all plan holders—and those purchasing on behalf of others—to take advantage of this period to ensure the plan aligns with the property’s specific needs.
If your client has any outstanding questions or would like to discuss their coverage further, we welcome them to contact us directly at (888) 508-8886. Our goal is always to provide helpful, respectful, and timely support.
Thank you again for your feedback—it helps us improve.
Reviewed June 8, 2025
Worst home warranty. I was with Old Republic Home Warranty. They were responsible and professional people. But to save lil money after my contract expired with them I bought an ARW home warranty. I was happy that I saved some money. First they gonna tell you that you won’t a doorbell camera for free and with 1 year subscription and when they transfer your call to camera people they gonna tell you nothing is free lol and you start feeling like a little kid demanding chocolates. And then after a month or so my refrigerator starts leaking from freezer side. Then I was happy that I got ARW home warranty.
I called them that this happened. They said, "Ok our tech gonna call you." And then sudden after 3-4 days ARW lady called me to tell me that their techs are busy, "We can arrange you 3rd party." I said ok. And then 3rd party aka APPLIANCES GIANTS called me, scheduled an appointment after 8 days and at the date of appointment they said, "Sorry. We can’t come we busy. Can’t make it." And then I called back to ARW. They said, "No worries. We fix it" and then they transferred my case to Sears Home Service and they said, "We can’t fix it before 2 weeks." I waited another 2 wks then at the given date they said, "Sorry. We are super busy. You have to wait for another week." This really pissed me off.
I went to Costco and bought a new refrigerator. And I called the ARW HOME WARRANTY TO CANCEL MY SERVICES. THEY WERE BUTTERING ME BY SAYING, "HEY WE CAN GIVE YOU 2 months free." but I said, "No" 'cause to me time worth more than anything. Instead of wasting my time and energy on a bunch of unprofessional ** people I went back to OLD REPUBLIC HOME WARRANTY. To them paying 20-30$ more is worth more than calling a bunch of ARW nonsense staff or whatever they call their TECH.
Thank you for taking the time to share your experience.
We understand how important timely service is—especially when it comes to essential appliances like your refrigerator. While we do our best to dispatch service providers quickly, there are times when availability in certain areas can be limited, which unfortunately can lead to delays.
Per the terms of the service agreement, once a claim is initiated and a technician is dispatched, the service process begins. However, we recognize that in your case, the delays and rescheduling were unacceptable, and we sincerely apologize for the inconvenience this caused.
We respect your decision to cancel your plan and appreciate the opportunity you gave us. Your feedback has been shared with our leadership team to help improve our service coordination and communication moving forward.
Reviewed June 7, 2025
With my only 2 claims attempted, ARW could not find a service provider, and even though I found my own, I was responsible for paying ARW the service fee plus my own hired service tech. My claim was obviously denied of coverage. Even after emailing them regarding the service fee possibly being refunded, I was told sorry, it didn't work out in my favor but this is a nonrefundable fee even though I had to pay my own hired service provider the diagnostic fee. Now that I have asked specifically if the service fee was for the diagnostic, they will no longer respond.
Thank you for taking the time to share your experience with us. According to the terms outlined in the service agreement, the service fee is nonrefundable and is applied once a claim is dispatched, regardless of the outcome or whether the repair is completed. That said, we truly value your feedback and appreciate you bringing this matter to our attention.
Reviewed June 5, 2025
Everything was taken care of. The Lady I talked to was very courteous and willing to take care of my payment. I explained to her as to why my payment didn't go through on my bank card. So I made payment with my bank account and it was taken care of.
Thank you so much for your kind words and for taking the time to share your experience! 🌟 We're thrilled to hear that everything was taken care of smoothly and that our team member was courteous and helpful in resolving your payment issue. We understand how frustrating payment hiccups can be, and we're glad we could make the process easy and stress-free for you. If you ever need assistance again, we're always here to help!
Reviewed June 4, 2025
The technician was on time and explained why the washer was not working properly. The technician was very professional and friendly. He did not mind answering questions and explained the answer to question and was able to show what was the issue with the washer. I would recommend the company to family and friends. It was an excellent experience. It was great to have a technician that was experience and professional and very clean.
Thank you so much for your wonderful review! 🌟 We’re thrilled to hear that your technician provided such a professional, friendly, and informative experience. It’s great to know he arrived on time, clearly explained the issue with your washer, and took the time to answer all your questions with care and clarity.
We take pride in working with technicians who are not only skilled and experienced but also respectful and clean in their work. Your recommendation means the world to us, and we’re so glad we could deliver an excellent experience for you.
Thanks again for choosing us—we’re always here when you need us!
Reviewed June 4, 2025
Great job by White’s A/C. I’ve had previous experience with other warranty companies and it was awful. This warranty was part of the purchase of this home. All I can say is the vendor that came out was excellent. He explained everything and was extremely knowledgeable. He submitted the claim timely and got an answer fast. He then did the work flawlessly.
Thank you so much for your fantastic review! 🌟 We're thrilled to hear that White’s A/C delivered such a great experience and that your technician was knowledgeable, communicative, and efficient. It’s especially meaningful to know that, after some tough experiences with other warranty companies, this one stood out in a positive way.
We’re proud to work with vendors like White’s A/C who go above and beyond to provide timely, high-quality service.
Thanks again for sharing your experience!
Reviewed June 3, 2025
As far as the AC technician that ARW sent out, he did not contact me after a few days so I had to contact him. Thankfully, ARW had put his name and phone number in a text message for me. We made an appointment and he was one hour late. His excuse was he had paperwork to do. That means to me he is not honest or on top of his game. Also, he needs to wear a belt so I don’t see his butt and underwear when he is looking at the AC unit outside.
However, I think he was competent in his diagnosis of the problem and he also Submitted his assessment to ARW while he was here in my driveway before leaving. So those are two things that I would like to say good about him and the other things are not so bad but I think you need to be aware of it. As for ARW, I chose to hire my own technician to do the new outside unit and so I got a payout by check. However, ARW only sends those checks out on Fridays and so it was like two plus weeks before I got my check. I think you all could do better than that with payouts.
Thank you for sharing your experience and for taking the time to provide both positive and constructive feedback.
We’re glad to hear that the technician demonstrated competence in diagnosing your AC issue and that he promptly submitted the assessment while still on-site. That’s exactly the kind of service standard we aim to uphold.
That said, we sincerely apologize for the lack of timely communication prior to your appointment and the delay in his arrival. Your comments regarding his presentation and professionalism are important, and we will be sharing this feedback directly with the contractor’s network to help ensure that all technicians represent ARW with the level of courtesy and professionalism our customers deserve.
Regarding the reimbursement check, our current processing schedule is designed to ensure accuracy and thorough review. That said, we genuinely appreciate your suggestion.
Reviewed June 3, 2025
It didn't take long to find a company to come out. The job was done quickly. The problem was fixed. Thank you so much for sending someone out. Hopefully, this issue will not happen again. Have a great day. I have nothing else to say. I will recommend this company to family and friends.
Thank you so much for your kind review! We're so glad to hear that the issue was resolved quickly and that the service met your expectations. It’s always our goal to make the process as smooth and efficient as possible. We truly appreciate your recommendation to family and friends — that means a lot to us! If you ever need assistance again, we’re just a call away. Have a great day!
Reviewed June 2, 2025
He was very knowledgeable and did an amazing job, but the process of getting a technician to making the repair needs improvement. Within 24 hours, you’re assigned a technician, get an appointment (2 - 3 days). Later he comes out and access the problem. Then he must get approval from ARW before doing the repair. If simple, 5 days. Need parts, a lot longer. In south Louisiana without an air conditioner in 100 degree weather ain’t no good experience. Need air conditioner sooner than 5 days.
Thank you so much for your kind words and for taking the time to share your experience! 🌟 We're thrilled to hear that your technician was knowledgeable and did an amazing job—that’s exactly the level of service we aim to provide.
We also truly appreciate your honest feedback about the repair process. We understand how difficult it can be to go without air conditioning, especially in the intense heat of South Louisiana. Your comments highlight an important area where we can improve, and we’re actively working to streamline our approval and repair timelines to better serve our customers—especially in urgent situations like yours.
Your patience and understanding mean a lot to us, and we’re grateful you chose us to help protect your home. If there’s anything more we can do, please don’t hesitate to reach out.
Reviewed June 2, 2025
The representative that I spoke to was very patient, kind, personable, and helpful. I did not feel rushed during our conversation, and she addressed all the concerns that I had. She also ensured that she had all information necessary in order to process my claim. I expressed my appreciation to the representative before getting off of the phone due to her excellent service.
Thank you so much for your kind and detailed review! We’re thrilled to hear that Alecia provided you with such patient, kind, and attentive service. It’s wonderful to know that she took the time to address all your concerns and ensured everything was in place to process your claim smoothly. We’ll be sure to share your kind words with her — feedback like yours truly motivates our team to continue delivering excellent service. We appreciate you being a valued customer!
Reviewed June 2, 2025
Thank you to Elemental Appliance for their prompt and professional service. The agent was very courteous and knowledgeable. He found the issue quickly and made the necessary repairs. I then received a pleasant call from Beverly to ensure I was happy with the service. Thank you for following up Beverly and for your professionalism. Great experience.
Thank you so much for your wonderful review! We're thrilled to hear that Elemental Appliance delivered prompt and professional service, and that our agent was able to resolve the issue efficiently. We're especially glad that Beverly’s follow-up call added to your positive experience — we’ll be sure to pass along your kind words to her. Providing courteous, knowledgeable, and caring service is what we strive for every day. We truly appreciate your feedback and look forward to serving you again in the future!
Reviewed May 29, 2025
The technician was very helpful. There was an emergency switch on the AC which the storm blew out and that’s all he had to do. Technician was very polite and was on time. Thank you very much. We would recommend your company to our friends. I am very happy with ARW.
Hi Penny,
Thank you so much for your kind words! We're thrilled to hear that your technician was helpful, polite, and on time—and that the emergency switch issue was resolved quickly after the storm.
We truly appreciate your recommendation and are so glad you're happy with ARW. It means a lot to know you'd refer us to your friends. We're always here when you need us!
Best regards,The ARW Customer Service Team
Reviewed May 29, 2025
This company is full of foolishness. They replaced one of my sump pumps in June that was causing a leak. My other sump pump went out with the same issue and now all of a sudden it is not covered. Are you kidding me. They get paid every month then when there is an issue they skate around what's covered. A total shame of a company who has lost my business forever.
Hi James,
Our records indicate that a prior claim was submitted in June 2024 for an unspecified plumbing leak in the basement. The service provider assigned to the claim classified the issue as minor and marked the repair as complete. In such cases, ARW does not require a detailed report from the technician.
Please note that ARW does not and has never provided coverage for sump pump systems. As such, we are unable to assist with the current sump pump failure.
We appreciate your understanding.
Respectfully,ARW
Reviewed May 29, 2025
Talking to you was great! Your response was amazing time. The man you sent here was very knowledgeable about my problem. He was kind and explained the problem. I watched him do all the work. Like I said he was very knowledgeable about the water heater and valve. He did complete the job in a timely manner.
We’re thrilled to hear that your experience was such a positive one. It’s great to know our technician was knowledgeable, kind, and thorough in resolving your water heater issue. We’ll be sure to pass along your kind words to him!
Reviewed April 22, 2025
Horrible company. I needed plumber for my bathroom sink and made a claim, it cost $124 and same day realize another issue in bathroom which were I need a snake and a leak fixed. Even though same plumber and called to report both on same day had to pay $124 two times. They got a maintenance management company to respond from another state, and that company dispatched another company from my state. When the plumber in my state came, he said he did not know why they called, he works for himself and he did not deal with warranty companies. I was confused so I called my warranty ARW Home warranty and they stated, "Let him do the work." I can file for reimbursement and they emailed me a form for him to fill out.
I paid this plumber $975 out of pocket and then he did the job. But with ARW Homes it got worse, over a month later still no reimbursement, had to go to plumber to add more info to the form they wanted him to fil out, did that and 2 weeks later nothing, then they wanted cost and reason on company letter head did that 2 weeks later nothing, then they said they could not go further casue my payment for them monthly was due so paid them my monthly payment, 2 more weeks later and each time they say it will take 3-5 days, guess what - nothing.
It is now almost 5-6 weeks and again the lady Mira that stated she is a manager and was agggravated with me being fustrated said she will escalate it and I told her, "They have said this over 4 times, why can't you tell me why you're not reimbursing me as you stated you all would." She said, "We now can see in the information that this is due to normal wear and tear but wait 7 days and we will get back to you." I can see that ALL People should never get desperate thinking this company will truly be a lifesaver.
It is actually a sinking ship Because think about this, I paid them over $300 dollars and Still paid the plumber almost $1000 dollars. The Plumber may have charged me but at least he rendered services. American Home Warranty Simply Took My Money for No services and said they cannot Give me my money. I Paid them of almost $250 to send plumber to my home and I ended up paying for the plumber --- So they basically Thieved my money. I now got to file a claim with my bank and go to court with them and file in small claims next week, and print up the docs showing I did all that they asked me to do and more but they got over on me.
Latasha and Damarkis, thank you for your feedback. We’re sorry to hear about your frustration. We’re happy to confirm that your reimbursement has been processed and emailed to you.
The delays were largely due to missing information required for claims when using your own service provider, and some submissions went to the wrong department, which unfortunately slowed things down. There was also a brief delay while your account was brought back into good standing.
Since joining ARW in March 2024, you’ve filed four claims, and we’ve paid out over $2,400 to support you and offered discounts on your plan. We hope this shows the value we strive to provide.
We appreciate you being a part of the ARW family and are always working to improve. If you need anything else, we’re here to help!
Thank you again,ARW Home Warranty
Reviewed April 18, 2025
Do not buy a warranty from this company. They are a complete scam. Customer Service is unprofessional and rude. Coverage, even with the top coverage, covers nothing. What a waste of money. I would not recommend this to anyone.
Thank you for sharing your feedback. Shelly.
Your first claim was for a water softener issue, which is not covered under your plan. For a list of covered items, please refer to the plan documents.
Your second claim was for internal plumbing. This claim was denied because the low water pressure was caused by corroded galvanized pipes and improper installation of the master bathroom shower stall and drainage system.
For your third claim, we covered 92.54% of the plumbing stoppage issue. We attempted to reach you to offer an option to pay an out-of-pocket fee of $50 for the non-covered portion or accept a buyout of $500. When we finally connected, the only available option was the buyout, which you accepted.
Supervisors are available to speak with, time permitting. If one is not readily available, a callback is scheduled.
Don't hesitate to contact us if you have further questions.
Reviewed March 31, 2025
I tried to cancel my policy today. The rep has been extremely rude and trying to keep me on the line unnecessarily. I have a month to month policy and it shouldn't be hard to cancel. The policy is totally not worth it.
Devesh, thank you for bringing this to our attention. We sincerely apologize for the negative experience you had while trying to cancel your policy. This is not the level of service we strive to provide. We will audit the call recording to understand what went wrong and take the necessary steps to address the issue. Your feedback is important to us, and we appreciate your patience as we work to improve our service.
Reviewed March 28, 2025
I called at 7:22pm Eastern Time to report that the HVAC unit was nor working. I accepted to pay the initial fee for them to run the investigation. The next day, I contacted the technician that in 2023 solved another HVAC event and was covered by the insurance. The situation was corrected and I paid the technician $269. The insurance rep called late in the afternoon and said that I needed to pay $125 to the insurance as a fee to run the investigation, but it was probable that they will not cover the incident because it was corrected before they completed the report. So, to us could have been a total expenditure of $269 plus $125 to ARW. We are two senior citizens, with asthma and the area is loaded with pollen. We need the unit to be operational. My evaluation is that ARW procedures and response are slow and rather unfair. I am looking for alternatives.
Tere,
Thank you for reaching out and sharing your concerns. We understand the urgency and importance of having a functional HVAC unit, especially given your health conditions.
Per the terms and conditions of your plan, notice of failure must be provided before any repairs are done. Unfortunately, since the repairs were completed before we were able to conduct our investigation, the trade service fee was not collected, and the claim denial is supported. As such, we cannot overturn the denial as the terms and conditions were adhered to.
We do offer emergency services; however, we need to be notified of the failure first to ensure proper handling and coverage.
We apologize for any inconvenience this may have caused and appreciate your understanding. If you have any further questions or need assistance with another matter, please do not hesitate to contact us.
Sincerely,ARW Home
Reviewed March 27, 2025
DO NOT give ANY of your credit card or bank information to this company! I gave them my credit card information to just "hold" my price until I could speak with my husband and decide later in the week if we wanted to use them or not. They IMMEDIATELY tried to charge my card (which my bank declined because it looked like fraud). I called them and told them I will not be using them and to not charge anything on my account. Three weeks later I get a call from them that they tried charging my account and it didn't go through. They are not an honest company!
Dear Joanna,
Thank you for bringing this matter to our attention. We are currently looking into the issue you described. Please be assured that ARW Home does not support or condone this type of conduct. We take such concerns very seriously and are committed to resolving this matter promptly.
All calls are recorded for training and quality purposes, and we will review the sales call in question. We have also canceled your accounts as requested. We apologize for any inconvenience this situation has caused.
We will follow up with you regarding our findings. We appreciate your patience and understanding as we investigate further. If you have any additional information or questions, please do not hesitate to contact us directly.
Best regards,ARW Home Escalations Team
Reviewed March 14, 2025
I purchased this insurance 5 months ago. I was told what my warranty included. However, when I called to submit a claim I was told that the appliance I was calling about wasn't covered. I was hung up on 4 times while waiting to transferred to different departments. It's a shame, and I wouldn't recommend an outright scam to anybody!
Thank you for sharing your experience with us.
At the time of your purchase, you were advised that you had 30 days to review the plan documents, including the terms and conditions and the Declaration of Coverage document, which shows you the items covered under the plan you signed up for. If you were not satisfied, you could have received a full refund.
If you have any further concerns or need assistance, please do not hesitate to contact us directly.
Reviewed March 10, 2025
0 stars. I had an issue with my dryer and opened a claim. They came out 3 times and finally stated they couldn’t fix it. It had been 30 days for 3 people to come out and for parts to come in. (After 30 days they close the claim.) The service provider incorrectly reported that he installed the parts and so they denied replacing it. I called multiple times to try to fix this and it was “escalated” from them internally and I never received and call back. Finally they stated after multiple attempts that it was closed due to being last 30 days and I had to reopen and claim and pay ANOTHER deductible of $125. They even stated on the phone that they knew the service provider gave an incorrect report and that it is not fixable but still would not help me until I paid another $125. 000000 stars.
Amanda, all of our calls are recorded for quality assurance. Your claim was closed because the repairs were reported as completed, and we did not receive any notification from you within the 30-day period to indicate otherwise until two months had passed. At that point, you were correctly advised that a new Trade Service Fee would be required to open the claim. We have closed your account at your request, and no further payments will be withdrawn.
If you have further questions or need assistance, please call us at 888-508-8886.
Reviewed Feb. 21, 2025
WORST COMPANY EVER! DO NOT USE THIS COMPANY! They will delay, delay, delay your claim so you will just go away! We are now at 11 days without hot water in our house and it’s 10 degrees outside with an 11 month old baby! ARW IS THE WORST COMPANY EVER!
Mr. and Mrs. Wheeler, we understand your frustration regarding the lack of hot water and the delays you've experienced. After reviewing your claim, we found that the denial was based on the terms and conditions of your service plan, as you were advised.
If you have further questions or need assistance, don't hesitate to contact our customer service team at 888-508-8886, option 3. We are here to help and will do our best to address your concerns.
We appreciate your understanding.
Reviewed Feb. 13, 2025
I escalated the ongoing delay in receiving assistance for my claim filed on January 26th. Despite multiple follow-ups and requests for escalation, the issue remains unresolved, causing considerable inconvenience. The claim was assigned on January 28th and was confirmed for approval on January 29th. However, I have been without heat or a functioning furnace for three weeks, and there has been no follow-up as we await the necessary part. As of today, three weeks later, I have not received a clear update regarding the status of my claim. I previously contacted ARW representatives on Thursday, February 13th; Wednesday, February 12th; Friday, February 7th; and Monday, February 3rd. I was assured that the matter was being addressed and escalated each time. However, I have not received a satisfactory response regarding the delay. Although there is a winter storm, the temperature is within the low 20s.
Ms. Willis, we sincerely apologize for the inconvenience you've experienced. As previously advised, we are currently waiting for the necessary parts to arrive in order to complete the repairs. Unfortunately, this is beyond our control, but please rest assured that we are working diligently to resolve the matter as quickly as possible. We understand the urgency of your situation, especially with the winter storm and low temperatures, and we appreciate your patience. We will provide you with updates as soon as we have more information.
Thank you for your understanding.
Reviewed Feb. 5, 2025
I signed up for this home warranty plan through my realtor, and it has been nothing but a nightmare. I have coverage in Florida, and it doesn’t cover anything. After struggling to get a repair person out, I called my own technician and sent the report to the company. They offered to cover only $278 of a $1500 repair – not what I was promised at all. It’s clear from reading other reviews that I’m not the only one who’s been misled by this bait-and-switch product. I’m extremely disappointed and regret ever signing up. Stay far away from this company – buyer beware!
We were unable to locate an active account under your name in our system. It’s possible that this review may have been left for the wrong company. If you believe this is an error, we’d be happy to assist you further. Please contact our customer service team at 888-508-8886, option 3, so we can look into this matter for you.
We’re here to help and look forward to resolving any concerns you may have.
Reviewed Jan. 21, 2025
I would not recommend this company. On Tuesday 1/14/24 we were having issues with our furnace, so we called to make a claim. The 1st someone came to diagnose the issue was the afternoon of 1/16/24. At that time they determined we had a faulty heat exchanger, the technician shut off the gas and power to the furnace due the amount of carbon monoxide that was detected. On 1/17/24 we received a text that our claim was with the claims authorization team and we would receive a call. We did not receive a call on Friday. We called customer service, with no help on Saturday. In fact we were hung up on a couple of times.
On Monday 1/20/24 my husband made several calls, sat on hold for over 30 mins at one time and were finally told today the furnace would be replaced but we needed to pay additional $$$$ as the estimate was over the allowed maximum. Then we were called back and a message was left that said it wasn't a replacement but a repair. When we contacted the HVAC company towards the end of the day today to see if we could get scheduled and they are claiming that the replacement was not approved, only a repair has been approved. To say that we are frustrated and exhausted with dealing with this company would be an understatement.
We have now been without heat since Thursday 1/16/24, in WI, with negative temperatures. We had been a loyal customer since 2022. But it is safe to say we will not be renewing our warranty come July. There has been no urgency nor concern from their call center or claims department to the urgency of this situation. Unacceptable!
Thank you for taking the time to share your experience. We understand how critical it is to have a functioning furnace, especially in the harsh winter conditions of Wisconsin.
We regret the miscommunications that occurred during the handling of your claim. Our technician identified a faulty heat exchanger and, due to the detected carbon monoxide levels, took immediate action to ensure your safety by shutting off the gas and power to the furnace. The heat exchanger is under the manufacturer's warranty, which supersedes our warranty, and the necessary part has been ordered. We will expedite the installation as soon as it arrives.
Your feedback is invaluable in helping us enhance our service.
If you have any further concerns or need immediate assistance, please do not hesitate to contact us directly.
Reviewed Jan. 17, 2025
Just called to apply for services, customer service was very rude and condescending. Potential customers should not have to deal with such rude behavior. With such unprofessional behavior, I'm skeptical of becoming an consumer.
Thank you for bringing this to our attention. We sincerely apologize for the negative experience you had with our customer service. This is not the level of service we strive to provide, and we understand your frustration.
Please contact us directly at 217-281-0515 so we can address this issue promptly and ensure it does not happen again. We value your feedback and hope to have the opportunity to regain your trust.
Thank you for considering our services.
Sincerely,ARW Home
Reviewed Jan. 11, 2025
THE WORST!! Rip off..After having /paying for nearly a year..Needed their service for several things in past couple months..The 1st thing they do is charge you 100.00 - Deducted directly out of your account- For service technician...THEN they notify you they cannot locate a provider in your area; but you can try to find one on your own..(Problem was already known) ...This didn't happen once but twice!..Both times even after I located service person myself..And being guaranteed things would be taken care of. Paid almost 1000.00 out of pocket- Then told it wasn't covered by policy...2nd time, they cancelled appt w/ serviceman after charging me 100.00 again...Requiring him to find a problem that didn't exist...Can't tell you how many phone calls/emails from them..Can never talk to a supervisor or person above call rep- NEVER- THIS COMPANY IS A RIP OFF---- STAY AWAY- YOU WILL REGRET DEALING W/ THEM.
We are sorry to hear about your experience. After reviewing our records, we do not have an existing account under the name used in your review. To assist you further, please call us at (800) 910-8538, option 3.
Reviewed Jan. 9, 2025
I paid a deductible for an electrical contractor for an outlet behind my dryer. However the electrical contractor diagnosed the issue as my dryer. I then called ARW's customer service for a Dryer contractor to be dispatched and subsequently paid the deductible for the service request. After his diagnostic he ordered Sensor Parts, however once he installed the parts and the dryer was still inoperable he concluded I needed to replace the dryer. ARW replaced the dryer unit.
Upon delivery of the new dryer unit it would not power-up, the Home Depot contractor stated the issue was the electrical outlet and advised me to contact ARW for an electrician. After contacting ARW's claims department I was informed that I would be required to pay the deductible again to submit an electrical claim. I filed a Claims Review and ARW requested i send in the receipt for the new dryer that was purchased as verification before sending an electrician (again) w/o paying another ded. After sending proof of dryer purchase, I was told by Taijoughn in claims review that I would need to pay another deductible if I wanted an electrician contractor to be dispatched.
We apologize for the inconvenience you have experienced. A trade service fee is required for each claim opened, which aligns with the plan's terms and conditions under Section E: How to Obtain Service.
Reviewed Nov. 30, 2024
I have been with ARW for many years. Thus far I haven’t had any major problems with them. I’ve had to fix my stove, garage, A/C, and microwave. It took several months to get the microwave to me (in all fairness this was during the pandemic). They couldn’t find so they replaced it. I have been happy with service, just hope they increase the co-pay anytime soon. In this economy the prices increased; however, our salaries remained the same, no increase on that end. I would recommend ARW. Linda H, Memphis, TN
Hi Linda,
Thank you so much for your kind words and for being a loyal ARW customer over the years! We're glad to hear that you've been satisfied with our service, even during challenging times like the pandemic. We appreciate your patience with the microwave replacement and are happy we could resolve it for you.
We understand your concerns about the co-pay and the current economic situation. Your feedback is valuable, and we'll certainly take it into consideration as we strive to improve our services.
Thank you for recommending ARW. If you need any further assistance, please don't hesitate to let us know.
Best regards,The ARW Team
Reviewed Nov. 20, 2024
I am writing to file a formal complaint against ARW Home, a home appliance warranty company, regarding their unethical and dishonest practices that have caused significant financial and emotional distress to my elderly parents, Husband (81 years old) and Female (75 years old). They are on a fixed income and paid over $600 for a one-year warranty plan, only to have their claim for a replacement refrigerator wrongfully denied.
The following outlines the issues we have faced:
Unauthorized Policy Renewal: Despite explicitly requesting not to be placed on automatic renewal, ARW used their credit card information to renew the policy without consent. When we discovered this, we were told it was too late to cancel, and the cancellation fees were prohibitively expensive. This coercive practice forced us to keep the policy against our wishes.
Delayed and Inadequate Service: When the refrigerator stopped working, ARW arranged for a repair technician who could not schedule a visit for three weeks. After repeated complaints, we were advised to find our own service provider. We paid TEKNO, a local repair company, a non-refundable $150 service fee. TEKNO determined that the refrigerator required two parts for repair (the ice maker and water dispenser), but these parts were no longer manufactured. They advised us to purchase a new refrigerator.
Failure to Reimburse: We purchased a new refrigerator from Lowe’s and submitted all required documentation to ARW, including the TEKNO service report, proof that parts were unavailable, and the receipt for the new refrigerator. ARW repeatedly claimed they did not receive the paperwork, prompting us to resend it multiple times. Despite our persistence, ARW ultimately denied the claim, citing a power surge as the cause of the damage.
False Statements and Lack of Accountability: ARW stated that TEKNO technician Jenny attributed the issue to a power surge. However, Jenny categorically denies making this statement and confirmed that there was no evidence of a power surge. When confronted, ARW claimed they would review recorded phone calls but failed to follow through. This misrepresentation is a blatant attempt to avoid honoring their obligations.
As an elderly couple on a fixed income, my parents placed their trust in ARW to provide reliable coverage for essential appliances. Instead, they have been subjected to financial loss, stress, and deceit. ARW’s actions reflect a pattern of predatory practices that demand immediate investigation and accountability.
Sherley,
Thank you for bringing your concerns to our attention. We want to address your complaint directly.
As previously explained, the refrigerator claim was denied based on our Terms and Conditions (T&Cs) Section D, Numbers 1e and 12, which pertain to power surges. In your email dated 11/19/24, you mentioned: "We hired someone to fix it… they told us the part failed. No one indicated why the part failed… but what happened was after a power outage in Florida… when the power was restored, the refrigerator never turned on again."
On 11/19/24 at 1:54 PM, a claims manager contacted the service provider (SP) on a recorded line. The SP's dispatcher noted that several storms were in the area when you called for the repair, suggesting a possible power surge as the cause. These comments align with your email and support the claim denial.
We take allegations of false statements seriously. The information provided in this response is supported by your email communication and the call recording in which your contracted service provider indicated the cause of failure.
We understand the outcome was not what you expected, but we must adhere to our T&Cs. The claim is denied and will remain denied. Don't hesitate to contact our customer service team directly for further assistance.
Sincerely,ARW Home
Reviewed Nov. 14, 2024
American Residential Warranty took 3 days or more to contact me about plumbing claim in a home I recently moved into, another week and a half and a complaint to BBB to contact me about an AC claim. An HVAC technician was sent out to address a blower motor I fixed not to address or inspect the AC unit. ARW tried to fraudulently charge me for this service by declining the service claim on the day the technician arrived. The experience with this home warranty is not pleasant. If you're not handy, and able to fix your own equipment, it will be a nightmare. My experience with ARW has not been great.
Wick, thank you for sharing your feedback. We apologize for the delays and any inconvenience you experienced with your claims. We strive to provide timely and effective service.
Regarding the HVAC claim, we understand your frustration with the service provided. The claim was stopped due to the chargeback you filed with your bank for the trade service fee, which you mentioned was because you fixed the unit yourself.
We value your feedback and are committed to improving our processes to better serve our customers. If you have any further concerns or need assistance, please don't hesitate to reach out to our customer service team.
Reviewed Nov. 11, 2024
I purchased this agreement for my mother who is 92 years old. This was a big mistake. When you call in they always say you have a 15 min wait but answer 1 hour later. The 2 claims that have been filed they have provided POOR SERVICE. From sending contactors in rental cars and making no repairs but charging. Not fixing a ceiling fan but charging. They billed me another 949.99 without my authorization. They refused to cancel claiming my mother has to cancel, whom they have never talked to, but keeping charging my credit card. They make it as hard as possible to file a claim, send unreliable service technicians, and don't care about completing the service request.
Thank you for reaching out and sharing your concerns. We regret to inform you that we do not have an active account under your name and, as a result, cannot verify the details of the problem you mentioned. For further assistance, please contact our customer service team. They will be able to direct you to the appropriate department for help.
We apologize for any inconvenience this may have caused and appreciate your understanding.
Reviewed Nov. 6, 2024
When I first got them it was great, but now I'm trying to cancel.. One thing is I file a claim, because I toilet was back up it was the weekend.. I couldn't wait until Monday... I paid 500 dollars for Roto Rooter to come out.. So I called and requested to see if I could get my 125 back since no one came out and they said no, because I had file a claim to get my 500 back.. So I was out of 600 and something dollars ... I tried canceling the services and they told me I would have to pay close to 5000 dollars which is crazy if I cancel.. .Then I told them lower my plan which I seen on my account to the lowest plan 16.96. Now I'm seeing 39 dollars... Once my year is up I'm out...
Thank you for sharing your feedback, Kemmie. We apologize for any confusion and inconvenience you have experienced.
The $16.01 charge was an attempt to collect your monthly plan payment—unfortunately, the payment method on file returned as insufficient funds. The actual cost of the lowest plan is $39.99, and once the funds were available, the correct amount was collected.
Regarding your recent claim, our records indicate that the issue was related to a sewer line, which, unfortunately, was not covered under your previous plan. As a result, the claim was denied. The trade service fee is non-refundable because the claim was opened and reviewed according to our terms and conditions.
Per the terms and conditions of your plan, there is an early termination fee, but it does not apply to your current plan. An audit of the call shows that the agent explained that canceling the plan would result in an aggregate loss of $5000, leading to miscommunication.
If you wish to cancel your plan, please contact our customer service team, and they will process your request. We hope to retain your business and will assist you with further questions or concerns.
Sincerely,ARW Home
Reviewed Nov. 5, 2024
I would strongly stay away from this company. Do not. Do not ever pay out-of-pocket for a warranty claim. They will not pay it back. Are I learned this the hard way. They will give you a run around for months with excuses. Horrible. Horrible, horrible.
Thank you for your feedback. We apologize for any inconvenience you may have experienced. Unfortunately, we cannot verify your account based on the information provided.
We take all claims seriously and strive to resolve them promptly. If you could provide more details or contact our customer service team directly, we would happily assist you further and address your concerns.
Thank you for your understanding.
ARW Home
Reviewed Oct. 30, 2024
I've had ARW Home Warranty for 3 years and I've had it with them. I have filed (4) claims with very poor results. First, I had a microwave handle break off and the overhead exhaust vent literally just stopped working. They would not cover it stating that they don't cover parts nor the vent/hood of my style microwave. After experiencing that, I wish I would have terminated my contract but I didn't. Second... my dishwasher electrical board got locked up so in wouldn't function at all, just blink. Tech came out and got it to work but said the board will likely be shot in the next couple years. Paid the $120 copayment and waiting for it to fail again. Third... a blade in my garbage disposal broke off and I called it in. They refused to have it fixed and just sent me a check for $300 for a replacement and installation. It was more than enough to replace it like for like but not for someone to install it.
The last straw... my dishwasher spewed water all throughout the kitchen the other week. It doesn't clean well at all now, the dish trays are rusting and falling apart. A technician came out and unclogged the drain that had built up rust in it. The disposal cover will not fit back on now. ARW called me yesterday and said they will not cover any of the repairs and told me to look at the terms and conditions. I've had it, what good is a warranty if the company will not fixed the parts? I've cancelled my coverage and will now just buy a new dishwasher for the same amount of what the parts with installation would have cost me.
Kurt,
Thank you for reaching out and sharing your experience with us. We understand how important it is to have reliable coverage and prompt service, and we’re sorry to hear that we did not meet your expectations.
Regarding your claims:
Microwave Handle and Exhaust Vent: Our terms and conditions specify that certain parts, including handles and exhaust vents, are not covered under the warranty. We understand this can be disappointing, and we apologize for any confusion this may have caused.
Dishwasher Electrical Board: While the technician was able to temporarily resolve the issue, we regret that the long-term solution was not satisfactory. The copayment covers the service visit and immediate repairs, but we understand your concern about potential future issues.
Garbage Disposal: We issued a check to cover the replacement and installation costs based on our policy guidelines. We apologize if this did not fully meet your needs for installation.
Dishwasher Leak and Rust: The technician addressed the immediate issue by unclogging the drain. However, we understand that the ongoing problems with the dishwasher are frustrating. According to our terms, certain repairs and parts may not be covered, which we regret has impacted your experience.
We value your feedback and are committed to improving our services. If you have any further questions or need additional assistance, please do not hesitate to contact us. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Sincerely,ARW Home
Reviewed Oct. 17, 2024
We paid out of pocket because we didn't know that we had to go through them to get a repairman to fix our garbage disposal and our thermostat. We are first home buyers and are really learning as we go. We had to pay the plumber. However, now we know who we have to go through for repairs going forward. Our home was built in 1999 so it seems that everything either needs repair or replacement. We have to figure how to do things. It took us 61 years to FINALLY get a house and we have to get repairs from plumbing, roofing, +, gutters, etc. As far as recommendations, we don't have any at this time.
Thank you for your review, Judy, and congratulations on your new home! After reviewing your account, we confirmed that the plan's terms and conditions were provided to you when you signed up. We also noted that you were advised to call in for service when you initiated the AC claim. However, three months later, you called about your garbage disposal without first opening a claim for it, which led to the denial. Currently, we do not have any claims for 2024 on record for you. Please feel free to give us a call if you need further assistance.
Regards,ARW Home
Reviewed Oct. 9, 2024
I had a contract with ARW for about a year and didn’t have a good experience but I gave them about three chances and then they sent over a repair company that couldn’t fix the AC. I was charged the regular fee to come out there plus the monthly fee and then had to pay an extra amount that was more than they charge for the service. The AC was not fixed. When I called ARW, they said after reading the report that it was the duct system, and they were not responsible for the extra charges because their cleaning the compressor was part of maintenance not repair.
If they told me it would not be repaired why would I pay an extra amount of money for them to clean the compressor! I had to call a different AC repair company who repaired it. A couple weeks later I see another monthly charge from ARW from my bank account, charging me for service. Even after I canceled the service that day I was told that the claim was never closed out even though I called and talked to different people that day, and was transferred around before confirming my account was closed.
When I called about wanting my refund I was transferred again and the rep tried to offer me a coupon. I told him that should’ve been closed out the last time and was told that after I talked to him, I was supposed to be transferred to somebody else, so they can cancel my account after the claim was closed. I was transferred to an automated voicemail to choose a different department. I was not transferred to a specific person. My account still has not been refunded for that extra month that I shouldn’t have been charged for. That’s a scam.
Thank you for your review, Danette. After reviewing your past claims, we found that two out of three were resolved favorably for you. Unfortunately, your third claim was denied due to failure to perform routine maintenance and because it involved a non-covered item, as outlined in the plan's terms and conditions provided to you. We understand this outcome was not what you expected, but the plan's terms and conditions were followed. We hope this clarifies the situation.
Sincerely,ARW Home
Reviewed Aug. 7, 2024
Very good customer service, fast service. I would recommend them anytime. The filing a claim was a easy process. Very polite servicemen and trustworthy. I couldn't ask for a better warranty. Thank you ARW. The best.
Randy,
Your feedback made our day! We're so glad you had a wonderful experience with our team and service.
Sincerely,
ARW Home
Reviewed July 22, 2024
This has honestly been the worst experience ever! Unfortunately my refrigerator died so I put in a claim with ARW. The servicer deemed the refrigerator unrepairable. I have been getting the run around with my pay out since day one! They have lied to me on several occasions regarding when the payment was sent out through PayPal and come to find out a payment was never sent out! I keep my insulin and medication in the refrigerator so this was supposed to be noted as an emergency but obviously it’s not because I have been living out of a cooler in my kitchen!! After this is handled I will NEVER do business with ARW again, I’m switching immediately! The representatives lied to me on numerous occasions regarding the payout, there wasn’t any hesitation on their part making sure that monthly payment came out of my account but there’s plenty of it on their part to issue payment so I can get a refrigerator!
Catherine, we have reviewed your feedback and attempted to contact you. Please return our call using the number provided in your voicemail so we can help address your concerns.
Reviewed July 19, 2024
ARW refused to service my built-in refrigerator on the premise that I need to pull it out myself. They still charged me $100 for a visit and refused to return it. After conversation with ARW it became clear that I would need to pull out my built-in ovens as well in case it will be in need of service that requires to see back of the appliance.
David, according to the plan's terms and conditions, the technician requires that your appliance be reasonably clean and accessible for service, which it was not. However, if you ensure the appliance is accessible, our claims department can reassign the technician to assess the issue and provide service.
Reviewed July 15, 2024
Scam Scam Scam. First and most important, you cannot get a refund on the monthly automated payment. They actually tell you that. Also on my AMX statement, the number supplied by ARW is non-working. If you go to the website you will be given a number that will put you in a queue for 40 minutes. If you have a claim that needs to be followed up on (DON'T count on a 24-48 hour window for them to put you in touch with a repair facility) make sure to get a vendor's number. Call the vendor directly to find out if the repair facility even handles your type of issue. I waited 36 hours then contacted the vendor who stated he doesn't do that type of work. When calling ARW back, the prompt takes your phone # and then hangs up on you.!!!! I followed up with a customer service rep who stated that the issue would be escalated to a supervisor but that it may take up to 48 hours!!! I smelled a rat and closed my account after losing 7 months payment!!
Thank you for letting us know about this. Your feedback helps us do better.
Reviewed July 10, 2024
I have been a customer of ARW Home for two and a half years. I filed a claim regarding the lights in my freezer, all four went out simultaneously. Two different ARW reps tried to convince me that they all blew out coincidently. Really? A third rep told me that lights were not covered, although they are not specifically mentioned in the NOT COVERED section of refrigerators. The rep stated that "if it is not mentioned, it is not covered" but could not identify that specification in my contract (I read the entire Terms and Conditions, and it is not there)!
They sent out a technician at my insistence ($125) who filed a report that the LED Board that controls the freezer lights was bad and one light in the refrigerator was out. ARW rejected the claim. Today I spent 49 minutes on hold (the recording said that my wait was 7 minutes; then 10 minutes; then 15 minutes; then 20 minutes, before it disconnected me). I called back and waited another 27 minutes before I spoke to someone. They verified my account and then disconnected me! On my third call (17 minutes waiting) they argued again that the lights were not covered, and the LED Board was not covered. I explained that the contracts specifically covered "Electronics Circuits". They argued that a "Board" was not a "Circuit" and they would not cover it. Seriously! So, after paying them nearly $3,000 over a two-and-a-half-year period they were not willing to cover a $300 expense after I paid them an additional $125 for the service call.
Almost forgot! During the conversation, the rep stated that if something malfunctions and does not materially affect the function of the unit, then it is not covered. So, the lights being out does not affect the freezer function and therefore are not covered. I asked where that was in my contract, and she said page 21. My contract only has 11 pages. She was willing to send it to me, but I told her to keep it since it was not part of the signed agreement that I had in my hand. How can I be responsible for specifications not disclosed to me? In brief, I would find another home warranty, as this one has terrible customer service and would rather spend money on people to argue with you rather than live up to their commitments. In brief, they suck!
Hello, Mr. Rogers.
Please refer to the standard exclusions section and refer to standard exclusion # 13 regarding consumable items:
Any material, parts, or labor required for damage caused by equipment not covered; damage to exterior surfaces; repairs covered by manufacturer’s recall, warranty, or other service contract; This Service Plan does not cover accessories such as knobs, buttons, handles, shelves, drawers, racks, inner door liners, etc. nor maintenance items or other replaceable or consumable items, such as filters.
We strive to provide comprehensive coverage for mechanical failures that affect the functionality of your appliances, and we regret that we cannot extend coverage in this instance.
If you have any further questions or if there is anything else we can assist you with, please do not hesitate to reach out to us at 888-508-8886. We value your business and are committed to providing you with excellent service.
Regards,ARW Home
Reviewed June 30, 2024
Before you think about going into business with this establishment I’m here to tell you find another company. We’ve made multiple claims with this company and so far everything is still broke. 1st it was my oven. Guy claimed it was fixed. It’s still not working but the stove top works. When the technician came back he claims could be electrical issues. Truth of that matter dude knows damn well we need a new stove. Instead they try to put band aids on to fix what clearly can not be fixed.
Second my dishwasher. this was the most unreliable technician who has said he was coming 4 times and no show. Third the AC unit for downstairs. The technician came out, saw the problem and had to place a claim with ARW. We have since been put on the schedule twice and you guessed it - no shows. They even tell you turn the unit off 24 hours before the appointment and never show up to fix the unit. We have 4 kids and it’s hot so yeah this company is not it. Look elsewhere!
We appreciate your feedback. Regrettably, we do not have any record of our interactions with you, and we are unable to confirm your identity from the details provided. If you have encountered an issue with our services, we are eager to address this matter promptly. For further discussion and resolution, please contact us at ARW Home via customerinfo@arwhome.com.
Reviewed June 3, 2024
I made a claim for my fridge. Paid $125.00 deductible. 4 weeks later 2 Tech visits still no fridge. Supposedly the Tech didn't file the estimate to fix. Many phone calls later all I get is it's the repair tech's fault and they can't get ahold of the estimate. I'm very disappointed. How can you not contact the Tech and get the estimate and I'm sure I will not be compensated for all the ice I have to buy and food I have to go everyday to buy because you can only ice so many things and my coolers are full of condiments. Will not renew my contract.
Thank you for your review, Lynn. We are actively working to resolve this claim and will contact you with the next steps as soon as we have an update.
Reviewed May 25, 2024
ARW's coverage is adequate, but their wait times to get your repairs are unacceptable. I've filed claims for our A/C, Heater, & now water heater. Each claim has taken more than a week to be reviewed and approved, resulting in a repair that takes more than two weeks to be complete. Their review process needs reform.
Thank you, Bradley, for your review. We apologize for the delays you encountered and are pleased that your claims have been resolved.
Reviewed May 18, 2024
I have been a customer for over two years and been happy with service, however over the last two months I have had an open claim and it’s like no one is there. Call wait time is ridiculous. No one responds to online claim. I can’t even get to someone to cancel!!!
Thank you for your review, Angela. We are pleased to inform you that your last claim has been resolved. If you require further assistance, please contact our customer service team at (800) 910-8538 and select option 3.
Reviewed May 18, 2024
JBL ** I have to say that I have in talk with him. He talk with me about the situation and it were taken care of. He was very helpful when we talk. I would recommend him to a friend because he is very helpful. I am please him and I hope to hear from you again, thank you very much.
Thank you, Linda, for your 5-star review. We will share this feedback with our team, who will be pleased to hear that we met your expectations.
Reviewed May 12, 2024
Your policy is not worth the ink that it is written on. I am very dissatisfied with the way I have been treated. No one in your organization cares. The only thing that you want is my money. I will do everything that I can to bring you down. The representatives that you send out work with you. They don’t try to fix anything. You will be hearing from me.
Charles, we appreciate your feedback. We recognize that you are dissatisfied with the outcome of your claim; however, the plan's terms and conditions were adhered to. These were provided to you when you registered for our services, including a 30-day money-back guarantee, allowing you to assess whether the plan suited your requirements. Please do not hesitate to contact us directly if you need additional assistance.
Reviewed May 11, 2024
You have never been able to provide services. I have had to do it all myself after waiting a lengthy time for authorization then payment. Any future call resulting in this outcome will force me to seek another company. I hope you can understand the frustration. Your staff is great but your service is poor.
Kathleen, thank you for taking the time to leave us a review.
Reviewed May 11, 2024
I received a call from ARW early this morning 5/11/24, because my auto payment wasn't processed. I gave 4 stars instead of 5 because Joel called too early. I thank Him for caring to work with me and help change my plan that would fit my budget and changed the due date as well. Thanks Joel.
We appreciate your feedback, Ms. Branch. It's gratifying to know that Joel was able to effectively assist you with your request.
Reviewed May 7, 2024
Joel was very professional and patient. He was able to clear up my issue. He took my information over the phone then showed me how to accomplish the same task online. He did not require to go to the next level and contact a supervisor and was able to accomplish the task on his own, without placing me on hold.
John, we appreciate you taking the time to share your experience. It's great to hear that Joel was of help to you. Don't hesitate to contact us if you require any more assistance.
Reviewed May 6, 2024
I PAID for the claim on Apr 9th. Someone came out a week later and hasn't been seen or heard from since. Lakeside Appliance not too good. You had me use Lake Appliance before or Pacific Repair which was awesome. They responded and kept me in the loop and we were done within two weeks -- food cold and good again. It's been a month since my freezer and fridge hasn't be running well. WHAT'S THE PROBLEM? Why kind of warranty is this?
Thank you for your review, Anna. We are currently investigating your complaint and will reach out to you as soon as we have more information.
Reviewed May 6, 2024
Very prompt, professional and helpful. Sales agent Mr. Joel. Price is affordable and reasonable. 30 day waiting period to file any claims. I feel at ease knowing that my home is protected in the invent I have an unexpected expense. Try them for yourself. If you are not satisfied you can cancel at any time.
Hello, ShaRhonda. We appreciate you taking the time to leave a 5-star Review. It's wonderful to hear that Joel provided you with excellent service.
Reviewed May 6, 2024
I had few questions about my account and account payment, Joel was very helpful in answering all questions in timely manner. It took no more than 5 minutes to resolve issue. I was very satisfied with the customer service. He also sent me an email confirming changes to my account right away.
Thank you, Melina, for taking the time to submit a review of your experience. We are grateful for the five-star rating and will pass on your feedback to our team, who will be delighted with your positive interaction. Should you have any more questions, please feel free to reach out.
Reviewed May 4, 2024
I apologize for the delay in paying you. I had to change bank account account information because someone else somehow got into my account. Your customer service is excellent!! The reps that I spoke with were very understanding and helpful. When my new debit card arrives I will call you. Thank you for your excellent representatives and your cooperation with my account. Sincerely, Janice **
Janice, we appreciate your positive feedback and are pleased that our team was able to assist you during this challenging situation. Your efforts to resolve the matter are commendable, and we hope for a swift resolution. Thank you for taking the time to call us and for sharing your experience.
Reviewed May 4, 2024
Was a very painless transaction. I like when it is kept simple and easy to make updates and verify information. He called me asked about the payment. The account was hacked and I gave the new account information. It did not go through. Asked me to call the bank and he would call back in 20 minutes. Called the bank. They had not finished transferring my card to the new account. They updated it and when called back everything was good. Thank you.
Thank you, Vincent, for sharing your experience with the community and for the outstanding 5 star rating.
Reviewed May 3, 2024
Joel was very polite, fast and accurate with changing my bank information. He made the whole process very simple. He made it easy, he was ready for my card number before I even had it out and ready to give to him. I didn’t even have to wait on hold for a long time either.
It's wonderful that Joel provided you with a delightful customer service experience, Geri. We greatly appreciate you taking the time to leave such a positive review about your interaction and experience.
Reviewed April 29, 2024
I have had insurance through ARW FOR 5 years. When I had a claim it would take forever to get things processed and after all that process just to hear that the claim is not covered. If you missed premium payments for whatever the reason is you will get minimum of 5 calls asking why. I had a horrible experience. In the 5 years, I had only 2 claims and still did get paid. Sorry it should not be that way. I dropped my coverage. I could have saved all the amount and gotten my stuff fixed.
Thank you for your feedback, Archana. Upon reviewing your account, we noted five claims: three were covered repairs, one was canceled by you as the issue resolved itself, and one was not covered according to the plan's terms and conditions. We regret your decision to cancel your plan and wish you all the best.
Reviewed April 23, 2024
Man I talked to was very nice. Don't like the idea of having to pay more every month. Have paid on this insurance for a long time. We live on a limited income every month. Wasn't contacted for two months that there was a problem. Found this e-mail in my junk e-mail. We'll see if this works out or not.
Hello, Glenda. Thank you for taking the time to share your feedback with us. We appreciate your business and would like to inform you that we have processed a refund, and applied credits to your coverage for the next three months. We noticed that you are currently subscribed to our top-tier plan, which provides you with the highest limits of liability. If you have any questions or require further assistance, please do not hesitate to contact us at (888) 508-8886. We are always here to help you.
Reviewed April 19, 2024
The reason for calling was because I cancelled my credit card yesterday because it was scammed and I was going to use another form to pay, but payment isn’t due until July 20, 2024. I will call again after I receive my new card. Joel was very kind and very helpful.
Kristine, thanks so much for taking the time to leave us a 5-star rating – it's much appreciated!
Reviewed April 8, 2024
Great experience with the representative. She was kind and courteous and very knowledgeable. I will recommend her to help customers that may experience problems with ARW. She was very helpful and updated all of my information so that my payment would be processed automatically each month. Great customer service by the representative. She was so nice and friendly that listened to me and helped me with my account.
Hello Tambra,
We're thrilled to know that you had an excellent experience with one of our agents. If you have any questions or concerns, please, feel free to contact us at 888-508-8886.
Sincerely,ARW Home Services
Reviewed March 30, 2024
The rep Joel was very polite and professional. I was very pleased with the level of service that was being provided at my time of need. The call was quick and straight to the point and didn't take up much of my time. I recommend ARW Home service anytime. Thank you all for your patience and providing a great service.
Sabrina, your support means the world to our team. Thank you for the fantastic 5-star review! We're thrilled you had a great experience with Joel.
Reviewed March 25, 2024
Card used for autopay needed to be updated. Joel was very professional. ss he dealt with my frustration. I was very leery about being asked for card info over the phone, Joel updated my card info and completed the transaction promptly. He was polite and and efficient, He also offered additional services.
Ida, we’re really grateful and appreciate you taking the time to share your rating with us.
Reviewed March 23, 2024
I closed on my Home 9/1/2023. My garage door opener failed within one week. As I was moving and need the opener replaced, I had no policy information from ARW, no information whatsoever, and I needed a working garage door. So I hired the only firm that I could find to get the door fixed. It took a week. I filed a claim after the repair/replacement was completed. What is of note, while the policy was purchased at closing, I had received no notice of purchase or policy information. I was just told I had a policy. I searched for the coverage through my real-estate agent and upon locating the company I filed a claim. The claim rep asked for a $100 deductible before processing my claim. I then got the repair contractor to comply with a claim adjuster request from ARW and provided an invoice with the detail regarding the failed opener.
I submitted my claim and was nearly immediately denied as I "failed to comply with the policy Conditions" that required ARW to be given notice and opportunity to review and inspect before repair replacement. I countered that I did not have a policy copy and was unaware of the conditions. The adjuster, maintained the denial. I pointed out that since she had accepted the $100 payment that she had accepted the claim. She told me she was to refund, I argued that refunding didn't void her acceptance and again reiterated that without a policy, and her actions, my claim should be covered at least in part. She has ignored my additional correspondence. I asked her to elevate to a superior, she did not have a superior contact me. I find this company to be non-compliant with state regulations and have failed to be a good company to deal with. I will tell the world about this miserable experience and poor business practices.
William, we would like to express our gratitude for providing us with your valuable feedback. We understand that you have concerns regarding your claim, and we would like to assure you that we are currently investigating this matter. We always follow the plan's terms and conditions when reviewing claim outcomes, and we strive to ensure that our decisions are fair and accurate.
After we have completed our investigation, we will contact you directly and provide you with the outcome. We appreciate your patience and understanding as we review the account and work towards a resolution.
Thank you for choosing our services.
Sincerely,
ARW Home
Reviewed March 21, 2024
Patience is very important to a seasoned person. I really appreciate the kindness in his voice, I felt like he really wanted to help me. I will recommend the company and Joel to many of my friends and family.
Thank you for the fantastic 5-star review, Edna! We're thrilled that Joel was able to assist you and that he was able to offer you a great experience.
Reviewed March 19, 2024
Joel helped me and was very polite and understanding with my problem. He helped me very quickly and was a very pleasant young man, easy to talk to. Your company needs more like him. I have been with this company for some years now and it has helped me only one or two times and always with good service people.
We look forward to serving you for many years to come!
Reviewed March 18, 2024
Your account dept withdraw 517 dollars which was a mistake. The week before they withdrew 108.00 which is my monthly payment. They said they replaced the 517 dollars but it’s not in my account. Went to the store for groceries and there is not money in my still is not there. I Live on a fixed income and this is a very difficult situation for me as I have Cancer and need the money for Chemotherapy medication
Louise, we wanted to inform you that we have taken immediate action as soon as you alerted us of the mistake. We understand that this was a huge inconvenience for you and our IT department is currently looking into the matter. If the funds are not yet in your account, we advise you to follow up with your bank as the reversal was processed yesterday when you called. We sincerely apologize for the inconvenience this has caused you.
Thank you for bringing this to our attention.
Best regards,ARW Home
Reviewed March 18, 2024
Representatives are always friendly. Today I spoke to Joel and last week it was Karen. I have never had a bad experience with any customer service rep from ARW. My only complaint would be with some of their vendors. I think I would recommend y’all to my friend and family.
Elaine, we’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable.
Sincerely,
ARW Home
Reviewed March 15, 2024
Great service over the phone to take care of an administrative issue. Customer Service representative was very professional and accommodating. It was easy to get in contact with someone to address my problem. I have been with ARW for a few years now and I have received adequate service during this time period with the company. I would recommend ARW for your home warranty needs because they cover many different services in their plans offered. It would be worth your while to use them for your home warranty needs. ARW is a reputable company for your home warranty needs. Customer Service is key to me and I was impressed by the service that I received today.
Phillipe, we truly appreciate your continuous support and trust in us. Your review brightens our day and serves as a constant reminder of why we love what we do.
Sincerely,
ARW Home
Reviewed March 6, 2024
ARW Home Warranty stands out for its plan variety, lengthy workmanship guarantee, and suite of additional benefits that come with any tier of plan coverage. HomeServe offers a wide variety of plan options—more than any other provider we reviewed—as well as a long workmanship guarantee that extends the entire length of your plan term.
Hello Louise,
We appreciate your excellent rating! If you have any questions or concerns please contact us back at 888-508-8886 or email us at customerinfo@arwhome.com.
Sincerely,ARW Home Services
Reviewed March 5, 2024
Easy and friendly customer service for billing update. And imagine this English speaking. Much better than previous AHS CSR which didn't understand me or I them. Do not know why any company in the USA would outsource to a foreign country and expect good results. Hopefully this will continue to be a much better experience. Appreciate the smooth transition.
Thank you for the feedback, Kenneth. We appreciate your business.
Reviewed March 2, 2024
ARW will not come out if AC or furnace is making unusual noises, like fans going out or motors. I paid 129.99 a month and ended up putting $750 into my account and another 500 into my furnace to get answers to the problems. Once they have a diagnosis they send a company out but takes days to get claims through. Phone lines are impossible. Very dissatisfied and I dropped the company after putting at least $3000 into it and still had to pay for service.
Dear Sheryl,
We would like to inform you that we have received your feedback regarding the issue you faced. We have initiated an investigation to identify the root cause of the problem. As per our records, we have covered the furnace up to the limit of liability mentioned in the plan's terms and conditions. We understand that this may not have resolved the issue, but we followed the plan's guidelines.
We deeply regret any inconvenience caused to you and would like to assure you that we will use our findings to improve our services moving forward. We are sorry to see you go, but we understand your decision and wish you all the best.
Thank you for bringing this to our attention. If you have any further questions or concerns, please don't hesitate to reach out to us.
Best regards,ARW Home
Reviewed Feb. 27, 2024
Spoke with Joel and he resolved the issue I had with the start date for the contact with ARW. He was courteous and professional and resolved the issue quickly and to my satisfaction. I am hoping my use of ARW will be less aggravating than the one I have with Choice Home Warranty.
Jamie, thank you for your gracious words! We’re delighted to hear you enjoyed Joel's service. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. We look forward to serving you again soon!
Warm regards,
ARW Home
Reviewed Feb. 26, 2024
The customer service was excellent. I found the experience stress free. The representative said if I took the survey for Joel I would receive $5 off my next bill. I really appreciate the time he spent with me on the phone. Thank you Thank you Thank you Thank you.
Hey Tangelia, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.
Reviewed Feb. 24, 2024
Like that all appliances are covered. I have been a customer for a while now. The price per month is very reasonable. I would recommend ARW to my friends and family. They give a good coverage for the money that is spent every month. Will give a good review for this company.
Brooke, Thanks so much for taking the time to leave us a review – it’s much appreciated!
Reviewed Feb. 22, 2024
This company lies on the customer when they fail to provide service. After being able to provide me service they offered me the opportunity to provide service myself and with approval they would pay to have the plumbing repaired. Previously contacted to plumbers The first company had reviews of 1/5. The second plumber was miles away from my location. They lied and said that I canceled the second plumber. I canceled the warranty! I noticed that I was charged the monthly fee.
The wait time to speak to customer service is over an hour. Asking for a refund turned into an argument with customer service and more time waiting on the phone to cancel. ARW refused to return a monthly fee that appeared on my card. I am still waiting to retrieve the 100.00 claim fee. Customer service tried to get me to admit that I canceled the service they provided and that I refused a resolution to the problem since January. ARW will not admit to how they dropped the ball. Waiting on the phone for hours to resolve or cancel is horrible customer service.
Margie,
Thank you for your review. We conducted an investigation into the events that occurred with your account. During the investigation, we reviewed the call recordings, as all our calls are recorded. Upon review, we discovered that you opened a plumbing claim on January 18th, and we assigned a technician to your account the same day. We communicated this information to you.
Later on, we received an escalation from you requesting us to cancel the provider and find a new one. We made several attempts to find a plumber in your area, but we were unable to locate one. We then contacted you to see if you would like to use your own contractor. Since you chose to cancel the claim, we refunded the Trade Service Fee you paid.
We received your call to cancel your account on the same day as your payment due date. Unfortunately, we had already processed the payment earlier that day. If you had called to cancel 24 to 48 hours prior, your account would have been canceled, and your payment would not have been processed.
We have done everything possible within the terms and conditions of the plan. Your account has been canceled, and no further payments will be withdrawn.
Sincerely,
ARW Home
Reviewed Feb. 19, 2024
Why is it sooo hard to get ahold of this company when there’s a problem. Please resolve this issue or I’ll be forced to cancel. When I called last week twice the wait time was 39 min. But when my payment was due today I got 3 calls and text.
Maribeth,
We sincerely apologize for the delays you may have experienced due to the higher-than-usual call volumes. If you need to open a new claim, we recommend using our automated system for faster service. You can do this by dialing (800) 910-8538 and selecting option 1. Please follow the prompts to open a new claim. Alternatively, you can visit our website at https://arwhome.com/claims to open a new claim. We understand that this may have caused some inconvenience, and we appreciate your patience.
Thank you.
Reviewed Feb. 16, 2024
Updated on 2/19/2024: I had decided NOT to renew the contract. I didn’t like several things that happened in 2023. AT the VERY LAST MINUTE, UNFORTUNATELY, I decided to take the ARW contract for another year. WELL, I just got a Return call, from Joel, telling me that the promise he made that I would be charged 75.00 per service call, instead of the higher amount, JUST CHANGED. He told me that I would get the 75.00 charge because I had been with the company for a while. When I signed up, the charge was 55.00. I told Joel that I felt like it was a BAIT and SWITCH situation. BUT, this year will pass and you don’t need to contact me 25 times, like you did this year. I WILL NOT RENEW THIS CONTRACT FOR NEXT YEAR. I REALLY Don’t LIKE the way YOU DO BUSINESS. I’m OUT after this year.
Original review: I spoke with Joel today to renew my contract. I was told that the cost, of my service calls would be 75.00, because I have been a customer for several years. Joel was courteous, knowledgeable and very professional. I’m hoping that the reduced cost, 75.00, is notated on my records. I don’t want to be overcharged for a service. I waited until the last minute to renew the contract because I was seriously considering going to another company. PLEASE DO NOT CHARGE MY card automatically. I will pay the bill, if I decide to keep the contract another year.
Hi Sandra,
Thank you for leaving us a review. We would like to clarify that Joel offered you the next TSF for $75. We apologize for any confusion and have ensured that Joel contacted you to ensure that you fully understand the offer.
Reviewed Feb. 15, 2024
Joel, customer rep was very knowledgeable, polite, accommodating and very professional in his communication. He told me about the options I had available from ARW. I appreciate the hospitality he showed. He was knowledgeable enough to give me the necessary information I needed to my satisfaction. It good to speak to someone who is pleasant with a great customer service personality.
We are pleased that Joel was able to assist you. Thank you for taking the time to leave us a positive review of your experience.
Reviewed Feb. 15, 2024
Spoke with Joel in billing department this morning. He was very pleasant and cordial to speak with regarding my account. Very expedite. Took care of my update right away. He is a professional and he was kind. He knows how to do his job. He did offer further assistance if I needed.
Hi Gloria,
Thank you for your feedback. We are glad Joel helped you update your account.
Reviewed Feb. 13, 2024
This seems to be a great company. I have not had to use my benefits for anything yet, but I am sure they will satisfy me when I do. I spoke to Donna, a representative today and she was so nice and friendly. She helped me with a billing problem I had, and she solved it right away for me. Thanks Donna!
Hello Denny,
We're so glad that Donna provided excellent service! Thank you for taking the time to leave your review.
Sincerely,ARW Home Services
Reviewed Feb. 9, 2024
Joel was vey helpful and professional, very knowledgeable of the steps I needed to take when changing my payment method. My Dever card had been compromised, but Joel pulled up my information quickly and assured me everything was fine and what I needed to do after receiving my new card.
Hello Ralph,
Thank you for taking the time to write a review. We truly appreciate your kind words.
Sincerely,ARW Home Services
Reviewed Feb. 9, 2024
My name is Galene **. I missed my payment and called in to make a payment. The young lady that greeted me warmly. Her name is Donna. She handled the transaction flawlessly and very smoothly. She didn’t act like I was terrible for missing my payment date like some would. She was very kind.
Hello Galene,
Thank you for taking the time to write a review. We truly appreciate your kind words.
Sincerely,ARW Home Services
Reviewed Feb. 5, 2024
Excellent service. Every detail help me with this agent. Thank you. I call to change my debit card for another and he explain me everything ok, my first language is Spanish and I don’t know if I put correct the answer. Thank you. I don’t know what more things need, everything is good. Thanks.
Thanks so much, Laura for taking the time to leave us a 5-star rating. Your feedback is much appreciated!
Sincerely,
ARW Home
Reviewed Feb. 2, 2024
Could not reach anyone and when someone came online they pushed me over to an extension that said 2 min wait then 10 minutes later they said they said 5 min wait. Waited another 15 minutes then they said all recordings by the way it will be 30 minutes. I spent total of 2 hours trying to figure out how to talk to someone.
Thank you for your feedback, Mary. We apologize for the extended wait time you experienced while attempting to speak with one of our billing representatives. Our ultimate objective is to assist our customers as quickly as possible, and we are constantly striving to improve our processes to make them more efficient. We will have a billing agent follow up with you to ensure your questions have been addressed.
Sincerely,
ARW Home
Reviewed Jan. 30, 2024
I was declined service for my AC unit. When I purchased the service plan with all of the bells and whistles, they failed to tell me that they only covered one AC unit. I was told that this more expensive plan would cover everything including all electrical appliances and plumbing and external sewage lines and my water system. Then one of my AC units went out in September and they repaired it with no problem, but my other unit went out in January and I had to call them back and was told that they would NOT fix it because they only covered one unit not two at the same address.
So, ask them to cancel my warranty and was told that because of the service they provided. Previously I couldn’t cancel my warranty without paying a penalty that exceeded the price of the service that they had provided for me. I have 3 properties plans with ARW and each of them have multiple units and appliances, that they have absolutely no problem with withdrawing their funds from my account and get limited services after being promised that they would provide coverage for everything. They lied! So be careful to mention that you have multiple AC units and more than one of each item in your home before agreeing to their terms, because they will then tell you that you cannot terminate your plan without an outrageous cancellation penalty.
Hi Cassandra,
Thank you for providing us with your feedback. We wanted to inform you that your current coverage plan has a high level of coverage. However, if you would like to add a second unit to your plan, you can do so by paying an additional monthly fee. If you are interested in upgrading your plan, please don't hesitate to contact our customer service team at (888) 508-8886.
Sincerely,ARW Home
Reviewed Jan. 30, 2024
I needed to change the debit card of record for the automatic monthly payments for my account. Joel, the customer service representative, was very helpful and courteous and made the process easy. I was surprised that he was able to access my account information immediately just by the telephone number that I called from.
Hello Leslie,
We are so glad that Joel provided you with exceptional service! You are a valued customer to us! If you have any questions or concerns, please contact us back at 888-508-8886 or email us at customerinfo@arwhome.com.
Sincerely,ARW Home Services
Reviewed Jan. 25, 2024
Joel was very helpful and and on point. He was very helpful with helping me update my account. And the phone was answered by him very quickly. I didn't have to wait long for it to be answered. Thanks again for your help. The phone service was very good and helpful.
Hi Mark,
We're thrilled to know that Joel provided you with an excellent service! You are a valued customer to us! If you have any questions or concerns, please contact us back at 888-508-8886 or email us at customerinfo@arwhome.com.
Sincerely,ARW Home Services
Reviewed Jan. 13, 2024
This company is a complete fraud. The promises they make are all lies. After taking out this policy -- they said all electrical in my home was covered including the TV, well this wasn't true depending on how old these items are or not covered -- this policy was sold to me under false pretenses --- and they are not sorry a manager pulled the call and said I, was lied to!!!!
Good morning Betty,
We sincerely apologize for the miscommunication and have taken all proper measures to address this matter. Our accounting team has issued a full refund of $69.99 and you can expect to receive it within 7-10 business days. We hope to have you as a customer in the future. Please know that we work hard to provide the best service to our customers, and this will serve as an opportunity to evaluate our QA policies and ensure a great customer experience.
Sincerely,ARW Home Services
Reviewed Jan. 11, 2024
Mr. ** was kind, courteous and showed due diligence in checking my account and answering my questions. Though at first he did not perhaps understand what I asked. But he conferred with the other department and came back to me with a satisfactory answer. I appreciate his meticulous response. I wish others were as efficient as Mr. **.
Hello Sam,
Thank you for taking the time to leave your review. We are so glad that Joel provided you an excellent service and went the extra mile to get you the proper response. You are a valued customer to us! If you have any other questions or concerns, feel free to contact us at 888-508-8886 or email us at customerinfo@arwhome.com.
Sincerely,ARW Home Services
Reviewed Jan. 5, 2024
Individual who spoke with me appears to be knowledgeable and able to complete the request I call in for which was to make a payment. I requested that no credit card be kept on file for me and also that my bank information not be kept on file. This is the third request. I was assured that my request this time will be honored.
Hello Elnora,
Thank you for taking the time to leave your review.We're thrilled to know that your request was answered and we apologize for the delay! You can also contact us by email at customerinfo@arwhome.com to better assist you. You are a valued customer to us!
Sincerely,ARW Home Services
Reviewed Jan. 4, 2024
I was concerned about my bill. But Joel help me process my January payment. He help me read the website better. To understand that the balance will not show until the actual due date of the bill. Also. I WAS CONCERNED ABOUT MY PREVIOUS MONTH BILL. HE RESEARCHED A INFORMED I paid a month earlier. Problem solved.
Good morning Estelle,
We are thrilled to know that Joel provided an excellent service! You are a valued customer to us! If you have any questions or concerns, please contact us at 888-508-8886 or email us at customerinfo@arwhome.com.
Sincerely,ARW Home Services
Reviewed Jan. 3, 2024
We switched from AHS some years ago to ARW for cost and supposed savings and the fact that ARW covered more appliances, as well as a cheaper co-pay. Every time we've called (which has not been often) ARW has had difficulty finding someone to service the call. I have tried to call billing numerous times to cancel some services, wait on hold forever with a countdown, then the countdown restarts, not easy to contact, then get told their co-pay has gone up $20 and "they sent me an email' that I never received notifying me. NOT HAPPY
Hello Hugh,
Thank you so much for taking the time to leave your rating and review. We’re in the process of hiring more agents to take care of the customers needs, which has always been our priority. According to our records, the communication about the $20 co-pay increase was emailed on 3/7/2023, please check your email junk folder. We apologize for any inconvenience that this situation might have caused you and we appreciate your business. You are a valued customer to us! If you have any questions or concerns, you can also email us at customerinfo@arwhome.com.
Sincerely,ARW Home Services
Reviewed Jan. 2, 2024
I had a pleasant conversation with Joel, helped me with cancelling the electronics warranty and updated my payment method and took my January payment of $64.98. I was having issues with accessing the ARW online portal for 3 days prior to today with no luck, I kept getting an error codes. Which I did explain to Joel. He will inform the tech support regarding my issues. I understand I will receive $5.00 off my next payment for making a review. Thank you.
Hello Fred,
We are so glad to know that you received a 5 star treatment from Joel! You are a valued customer to us. If you have any other questions or concerns, feel free to contact us back at 888-508-8886 or email us at customerinfo@arwhome.com.
Sincerely,ARW Home Services
Reviewed Dec. 30, 2023
Don't call them. They will leave you on hold for a long time and nerve-wracking music while you wait. The first thing they do is try to get out of fixing your problem. Then they they make a excuse why they can't do it and won't come out unless they rob you for a $100 to come out and do nothing but waste your time. Better pay a regular tech that go through the hassle of ARW Con Artist.
Hello Jeff,
We are sorry to hear that you had a bad experience. We always strive to improve our products and services, so we'll consider your customer feedback.
Sincerely,ARW Home
Reviewed Dec. 28, 2023
Joel was very helpful, courteous and efficient. This company is by far better than our previous home warranty company (American Home Shield. Avoid at all costs!). I know that they have to inform customers of other products and services but no one has ever been pushy about upselling. I also like that they have coverage options for pretty much everything in your home at reasonable rates. I recommend ARW to everyone.
Hello Jillian,
Thank you so much for your kind words and the trust that you place in our company which is greatly appreciated. You are a valued customer to us! If you have any questions or concerns, please contact us at 888-508-8886 or customerinfo@arwhome.com.
Sincerely,ARW Home Services
Reviewed Dec. 28, 2023
I was a bit anxious when I called due to the fact that I was a day late in paying my monthly bill. Fortunately Charlene put me right at ease. My due date of the 27th had passed due to the fact that my debit card had been compromised. I had to replaced it, but I couldn't use it for 24 hours. Charlene put my mind at ease, assuring me that the ten day grace period would allow payment with late fees. Wonderful!!!
Hello Marjorie,
We are so happy that Charlene was of great assistance to you with your request. You are a valued customer to us! If you have any questions or concerns, feel free to contact us at 888-508-8886 or email us at customerinfo@arwhome.com.
Sincerely,ARW Home Services
Reviewed Dec. 28, 2023
I just joined this company listening to a coworker, trusting his experience. My experience was terrible, it's been over a month my furnace not fixed still. I spoke with a representative who assured me that she would refund my account and apologize for inconvenience, when I called back I spoke with Brandon who was very nonchalant and nasty. I asked for a supervisor and was told that I cannot speak with one. I also asked about my refund and was told that I can't get one after young lady said that I would receive one. I asked them to remove my bank information and I would pay over the phone. Was advised that they cannot remove my information. This is far by the worse experience I ever had.
Hello Cheria,
Thank you for contacting us regarding your claim. We have forwarded it to our escalations team for review, and they will get back to you as soon as possible after identifying the cause of the delay. We understand the inconvenience caused by the delay and would like to apologize for it. Rest assured, the escalations team will explore all possible options available within the program's terms and conditions to provide the best possible outcome. In the meantime, please feel free to reach out to us at customerinfo@arwhome.com with any further questions or concerns.
Sincerely,ARW Home
Reviewed Dec. 22, 2023
I was misled to believe all my electrical appliances were covered under this "WARRANTY???" even my countertop Microwaves ovens. I specifically asked about these microwaves because I have friend who now lives in another state who told me "he had trouble with a different warranty company and even had to go to court almost ending up in a class action lawsuit. I tried to bypass such by verifying that MINE would be covered???? Ollie **.
Hello Ollie,
According to our records you received your policy documents via email with all the information about your covered items. The only reason why countertop microwaves are not covered is because how cheap they are to replace. You have an excellent plan and we will more than happy to assist you with any question or concern regarding your plan. Please contact us back at 888-508-8886 or email us at customerinfo@arwhome.com to properly assist you.
Sincerely,
ARW Home Services
Reviewed Dec. 19, 2023
After reviewing this policy I decided to cancel it within the 30 day allowance time. I called them on 12/5 to cancel. Found my credit card was charged & policy was not canceled. I called again on 12/12 & spoke to the same clerk, she said she was out & didn't cancel the policy. She said she would cancel it that day & refund the money back on my credit card. On 12/19, I called my credit card bank & the charge was still not refunded so I disputed their charge. I called ARW again & found the policy still was not cancelled. I demanded they immediately cancel this policy & refund the charge to my credit card.
My first call I was on hold for over 30 minutes. My 2nd call I was on hold for 45 minutes, then a recording said 10 more minute hold, then another recording came on said 45 minute hold. That was on their 888 cust. service number. I hung up & called their **, got transferred around a few times then finally spoke to a man who said he would cancel this policy & refund the charge in 5 to 12 days. We shall see if they finally honor their word. I can't imagine what it would be like if I kept this policy & needed their service. I will never recommend them to anybody.
Hello Carol,
Thank you for reaching out to us. We want to inform you that your account is now closed, and no further payments will be deducted from it. As you requested to cancel within the 30-day Money Back Guarantee period, we have submitted your refund request. Please note that it may take 7 to 10 business days to process. We deeply apologize for any inconvenience you may have experienced while contacting us.
Sincerely,
ARW Home
Reviewed Dec. 18, 2023
The representative I spoke with got straight to the point. My call was a customer service issue, and we resolved the issue quickly. He did not waste my time with haggling. He offered additional services, but did not try to pressure me to buy. Great call. Service with ARW is always great.
Hello Marsha,
We are very glad to know that your request was answered in a timely manner and that you are satisfied with our services! You are a valued customer to us! If you have any questions or concerns, please contact us back at 888-508-8886 or email us at customerinfo@arwhome.com.
Sincerely,ARW Home Services
Reviewed Dec. 12, 2023
We pay for something we can’t even get you to help us with. We had an issue with our heat pump and the person couldn’t find anyone here to come fix it. She very rudely told us we could find someone to come fix it ourselves and get reimbursed. So why have you at all?!! We are looking for a different company at this moment
Hello Rhonda,
We apologize for the inconvenience and poor customer experience. Please know that we take these matters very seriously and have immediately escalated for follow up and coaching purposes. Please be aware that you will be contacted within the next 24 hours by one of our associates to assist you further. We appreciate your patience and giving us the opportunity to make it right!
Sincerely,
ARW Home Services
Reviewed Dec. 12, 2023
The customer service was great! The agent was courteous and very polite, I was handled with care, and my problem was solved expeditiously, thank you ARW! I have not had to use the service but if it's anything like the customer service, I'm sure it is great, I glad I have the warranty, better safe than sorry!
Hello John,
We appreciate your rating and kind words! You're a valued customer to us! If you have any questions or concerns, please contact us back at 888-508-8886 or email us at customerinfo@arwhome.com.
Sincerely,ARW Home Services
Reviewed Dec. 11, 2023
My 5 star is for the agent, but not pleased about losing a week to address this issue. If I did not make this call, I would have received any communication. When I called four times over the past week, received four different stories. None were the same until today. I need to get this buyout check as soon as possible to get this matter closed out.
Thank you for the 5 stars. We are processing your BO, please note it can take between 10 to 14 business days to receive.
Regards,ARW Home
Reviewed Dec. 11, 2023
I filed a claim 11/2/23. My refrigerator stopped making ice. Today is December 11th. They have sent 3 different people to my home to assess the issue and it’s still not fixed. The company hasn’t called to explain anything I have to always initiate calls to ask questions. I’m not getting any answers that explain why this is taking so long. Horrible service!!!!
We have reviewed your account and found that the delays were caused due to a backorder of the parts required for the repair. However, we have assigned a technician to complete the repairs today. We apologize for the inconvenience caused and hope to get this resolved for you as soon as possible.
Thank you for your patience.
Best regards,ARW Home
Reviewed Dec. 7, 2023
All was taken care which regarded an update with the debit card, however three different people called me regarding the same situation plus I also received a text message. All is well and we are moving forward with ARW. We wish a Happy Holidays and a Happy New Years too.
Hello Cameo,
We are thrilled to know that your situation was taken care of. Our system automatically dials up customers when there's something wrong on their accounts so we apologize for the inconvenience. We wish you a great holiday season and a Happy New Year!
Sincerely,ARW Home Services
Reviewed Dec. 7, 2023
The representative that called me was very kind and courteous and explained the situation well. I received the call because my card that was on file was not working. He explained what had happened and we took care of the matter immediately. Nothing more to say, but he did an excellent job of taking care of my needs.
Hello Ronald,
We are so glad that you received an excellent service by one of our representatives! You are a valued customer to us! If you have any questions or concerns, please contact us back at 888-508-8886 or email us at customerinfo@arwhome.com.
Sincerely,ARW Home Services
Reviewed Dec. 4, 2023
Joel was fantastic at helping me through the process! My debit card keeps getting hacked. Almost every month I have to call your office. Joel was very helpful. I would give him a ten if the scale went that high.
Hello John,
We are glad to know that Joel provided an excellent service and was helpful with your request! You are a valued customer to us! If you have any questions or concerns, feel free to contact us back at 888-508-8886 or email us at customerinfo@arwhome.com.
Sincerely,ARW Home Services
Reviewed Dec. 4, 2023
Charleen in Billing was WONDERFUL!!! I was so upset with trying to get my account straightened out. All I was trying to do was get my credit card updated. I couldn't do it online as when I tried to respond to the emails I received I got a red light. I tried to sign in and got the response: No account associated with that email/account number. Extremely frustrated I got Charleen, what a delight. She understood my dilemma and took care of entering my new Credit Card and then passed on my account information so that I could be contacted to re-establish my account online.
I asked that it have an email I could respond to and not have a dead end/send. So that if there is an issue, I can get assistance. So far I have not been able to establish my account to sign in due to this. I have to say, Charleen was the VERY BRIGHTEST SPOT in all of my interactions. Please, praise her as she is AWESOME. I would want her to work for me at my company because she cares for the client. Your Client Dona **. **.
Hello Dona,
We are thrilled to know that Charlene provided an excellent service and helped you with your request! You are a valued customer to us! If you have any other questions or concerns, feel free to contact us back at 888-508-8886 or email us at customerinfo@arwhome.com.
Sincerely,ARW Home Services
Reviewed Dec. 1, 2023
He was very pleasant and my phone call was very pleasant and professional. I was helped and I was satisfied and I wouldn’t change companies because I like the service that have been receiving, every time I call it’s very helpful to me and they provide whatever you need to be fixed so in your home they send out the best.
We appreciate you sharing feedback! We look forward to serving you again.
Reviewed Nov. 28, 2023
I am new with ARW and have to say that the wait time to calling in is crazy long! Every time I've had to call I've had to be on hold for over an hour. They don't offer to take your number and call you back. I was on hold for 50 min then recording chimed in and changed to over an hour. Finally, got someone and they had to transfer me to another dept. - another 20 min on hold, then that dept said it was the wrong dept so another hold time. I fussed about the long hold so they transferred me within 2 min.
Finally when that dept answered, they had to transfer me back to a first dept I had already been transferred to earlier (which was apparently the right dept after all). The final outcome they said I would need to call back in a couple of days to give them time to show my claim had been completed (which was completed 5 days prior to my calling). I told them I had to hang up since I was receiving a very important call that I could not miss. I guess I'll have to call back in a couple of days to start this all over! :(
Hello Debi,
We are experiencing a high call volume so we would like to apologize for this inconvenience. You can email us at customerinfo@arwhome.com with your questions or concerns and one of our agents will gladly assist you. We appreciate your patience!
Sincerely,ARW Home Services
Reviewed Nov. 21, 2023
I was helped by a gentleman who was exceptional. He updated all the required information and gave me his name by was unable to her as was on two lines at time. I did call at 11:20 on Tuesday if that helps. This was handled with great politeness and ask for all information necessary to get warranty taken care of and processed. I appreciate his time and effort.
Hello Nerina and Willie,
We're thrilled to know that you were provided with the best service! You are a valued customer to us. If you have any questions or concerns, feel free to contact us at 888-508-8886 or email us at customerinfo@arwhome.com.
Sincerely,ARW Home Services
Reviewed Nov. 17, 2023
I don’t believe this review will be posted. They only have a few 3 star reviews & mostly 5 stars for reviews. My experience was & is a 2. I think 2.5 weeks for a repair person. Then after offering a top load machine @ 4 weeks. (I have a stackable gas dryer.). At 6 weeks of no resolution & their refusal to negotiate I accepted & spent far more than offered.
Hello Cheryl,
Thank you for reaching out to us. All of our reviews are written by our customers. We have reviewed your claim and regret to inform you that due to the age, make, and model of your Kenmore, the parts are no longer available. The coverage program's Terms & Conditions, which were provided to you at the time of coverage initiation, state that we can offer a buyout comparable to what you had. We apologize for the delay in resolving your claim and understand that the outcome may not have been satisfactory, but we have followed the program's terms and conditions. If you have any questions or concerns, please contact us back at 888-508-8886 or email us at customerinfo@arwhome.com.
Sincerely,ARW Home Services
Reviewed Nov. 15, 2023
Ronald was very patience & courteous. He assisted in letting me know when the next payment is due. I had to change my credit card information & he was helpful assisting me. He asked if I knew of the alarm system offer. I explained I did but I not in need of a system. He explained I would qualify for a $5.00 credit if I complete the survey.
Hello Canrolun,
We're so glad to know that Ronald provided you an excellent service! You are a valued customer to us! If you have any questions or concerns, feel free to contact us at 888-508-8886 or email us at customerinfo@arwhome.com.
Sincerely,ARW Home Services
Reviewed Nov. 15, 2023
Sharlene Was very helpful on my phone call with her. It was nice to have somebody take the time to explain things to me. I needed to update my billing information. She resolved my problem and was also very kind. I have been happy with the warranty company and have continued a whole house policy. Thank you!
Hello Kathy,
We're thrilled to know that Sharlene provided a 5 star service! You are a valued customer to us! If you have any questions or concerns, feel free to contact us at 888-508-8886 or email us at customerinfo@arwhome.com.
Sincerely,ARW Home Services
Reviewed Nov. 9, 2023
My experience was excellent, easy to make payment because of the very good help from Ronald, very pleasant to talk to, no misunderstandings, no issues, just business and casual, Ronald very professional and understood my situation, pleasant to talk to, I’m glad he took my call. I hope this type of call would be a different situation.
Hello Jose,
We're so glad that you had an excellent experience with our company. You are a valued customer to us! If you have any questions or concerns, please contact us back at 888-508-8886 or email us at customerinfo@arwhome.com.
Sincerely,ARW Home Services
Reviewed Nov. 9, 2023
An agent called. Stated there was an issue with my auto pay and requested a new card to process monthly payment. I checked my bank account and the funds were in the account and there was no issue with my bank. I called to get confirmation of my payment to ensure this was not fraud.
Hello Kim,
We just reviewed your account and there was an issue with the card but this doesn't mean that they weren't any funds available. We would like to respect your privacy in this platform so you're more than welcome to contact us back for the details. We're a legitimate company that has provided service for more than 15 years. You're a valued customer to us and we appreciate your business!
Sincerely,ARW Home Services
Reviewed Nov. 7, 2023
This month's payment did not go through because they had the wrong debit card numbers. My card had been hacked, so I had to get a new card from my banking institution to replace the old one. ARW call this morning because my payment did not go through. I spoke with Joel and gave him the correct information. He was very courteous when speaking to me. Hopefully this won’t occur again. Debbie **
Hello Debbie,
We're thrilled to know that Joel provided a 5 star service! You are a valued customer to us! If you have any questions or concerns, please contact us at 888-508-8886 or email us at customerinfo@arwhome.com.
Sincerely,
ARW Home Service
Reviewed Nov. 6, 2023
ARW is a good company and I would recommend a friend and family so keep up the good work. Every time I call the person is very nice and I will always use this company for insurance on my home and the company do a good job on sending someone out when needed.
Hello Laverne,
We are so glad to know that you received excellent service every time you call! You are a valued customer to us! If you have any questions or concerns, feel free to contact us again at 888-508-8886 or email us at customerinfo@arwhome.com.
Sincerely,ARW Home Services
Reviewed Nov. 4, 2023
Representative had perfect customer service skills. He was a knowledgeable representative. He presented friendly service with prompt answers to my questions. I called regarding my bill. The hold time was not long at all and service met my expectations. Would be happy to provide recommendations for this company to neighbors, family and friends.
Hello Gail,
We are so glad to know that you received an excellent service in our company. You are a valued customer to us! If you have any questions or concerns, please contact us at 888-508-8886 or email us at customerinfo@arwhome.com and we will gladly assist you.
Sincerely,ARW Home Services
Reviewed Nov. 4, 2023
I spoke with representative Ronald, who was courteous, professional, and knowledgeable. He assisted me with posting a payment to my account. I’d very much like to meet this gentleman. Perhaps ARW could assist with this request. My former method of payment was compromised due to some fraudulent activity on my card. As I said before Mr. ** was very helpful bringing my account up to date.
Hello Madeline,
We are so glad that Ronald provided you a 5 star service! You are a valued customer to us! If you have any questions or concerns, feel free to contact us at 888-508-8886 or email us at customerinfo@arwhome.com.
Sincerely,ARW Home Services
Reviewed Nov. 2, 2023
After being with a previous home warranty company for over 15 years, I decided to try a highly rated one since the one I was with was going downhill. I researched and decided on ARW. Their sales Dept was superb and had me sold. I thought, I'd go with ARW even though they were expensive, 900.00 plus, but covered less. They promised great contractors. I called a couple of times and they said, that my service needs weren't covered. For instance major ice build up in the freezer. They assigned me to a contractor but when I looked up the contractor, they had the worse ratings, one star and horrible complaints. I specifically switched to ARW because they said they had great contractors.
I called ARW to tell them to send me someone with 4-5 star ratings. I spent over 2 1/2 hours being transferred around 7 times with still no help, they dropped the call several times, kept transferring me and even mentioned they work with several companies to find me a contractor, HUH? Someone finally got back to me after one week and told that the issue wasn't covered. HUH? They already assigned a contractor and now it's not covered. I just wanted a competent company to come and now they are not covering me after they said they would????
Warning, I never write bad reviews even though some companies deserve it. Since I am on hold again for over a half an hour now, I am taking the time to write this review. WARNING!! You will leave with big holes in your pockets, frustrated, and you'll waste a lot of time being transferred from one person to the next. You'll have to explain your issue over and over again. I am cancelling my policy right now as I'm writing this review even though I only get a few dollars back. I hope they don't charge me for a cancellation fee.
Hello Alison,
We sorry to know about the experience you shared above. Our contractors cannot do a diagnostic without a visit and that’s where we know with certainty if an issue is covered or not. We depend on the contractor’s schedules but most of the time they’re immediately scheduled to visit our customers. Your account has been cancelled so no more payments will be charged. We apologize for the high call volume and for any other inconvenience. We wish you the best on your future endeavors.
Sincerely,ARW Home Services
Reviewed Nov. 2, 2023
The spokesperson spoke very fast and I couldn't hear him well but he had to slow down and I was able to get through it. Thanks! I was able to get an update on the cost for service charges now which was very helpful. He also gave me the new contact number.
Hello Mary,
We're thrilled to know that you we're properly assisted! We will make sure that our agents speak in a slower pace for your convenience. You are a valued customer to us! If you have any questions or concerns, feel free to contact us at 888-508-8886 or email us at customerinfo@arwhome.com.
Sincerely,ARW Home Services
Reviewed Nov. 1, 2023
I had almost given up on people, and their not good personality, but when Ronald called his personality was so great, until I really enjoyed paying my bill. Maybe I can be late next month and Ronald can give me a call. He is a great rep for your company. Mrs. Kassie ** 10/31/2023. No, received no incentive for this review, it's comes directly from the heart.
Hello Kassie,
We're so glad that Ronald provided an excellent service! You are a valued customer to us! If you have any questions or concerns, feel free to contact us back at 888-508-8886 or email us at customerinfo@arwhome.com.
Sincerely,ARW Home Services
Reviewed Oct. 31, 2023
It took over 8 weeks after they kept messing up my claim. I had to get the BBB involved. Once I got the BBB involved they, it took them about 2 weeks to agree on a buyout. They agreed they would pay me out and told BBB this, however when I told them I was not satisfied with the amount and I would write a review on my experience, they retaliated against me and immediate follow that email they told me they are declining my claim. Looking to peruse legal. Filing a claim of theft of service and small claims court. STAY AWAY FROM ARW.
Hello Matthew,
We understand that the outcome of your claim was not what you were expecting but we followed the program terms and conditions as previously explained.
Customer’s Statement of the Problem:On 8/18/23 I filed a claim with American Residential Warranty for an issue with my Range/Oven. On 8/25/23 a contractor came to the home and determined that there was a small explosion that happened in the oven and is not repairable.
D. THE FOLLOWING ARE CONSIDERED STANDARD EXCLUSIONS:
1. Any failure that affects the proper operation of a Covered Product caused by any of the following:
b. Freezing, fire, wind, flood, lightning, ice, hail, snow, explosion, chemical, mold, mud, earthquake, soil
Regards,
ARW Home
Reviewed Oct. 31, 2023
Joel was very pleasant and helpful. The overall experience was great. I will refer this company to all of my customers and my buyers and sellers. The company has been very helpful in the past with all of my claims. I have been very pleased. I will continue using the home warranty company.
Hello Renee,
We appreciate your kind words and your referrals! We would like to keep providing you the best service for any of your home warranty needs! If you have any questions or concerns, feel free to contact us at 888-508-8886 or email us at customerinfo@arwhome.com.
Sincerely,ARW Home Services
Reviewed Oct. 30, 2023
My dishwasher broke down and when I called for service I was told by technician that the unit needed replacing. But all I got from ARW was a measly check for $246.00 not near the cost of a replacement Dishwasher. I will never suggest ARW to anyone EVER!!!! When I called ARW I was told that any insurance company would've paid the same, ARW is not a Insurance Co, ARW is a home warranty so-called company!
Hi Joseph,
We immediately pulled your account to investigate what transpired to find out that you haven't opened any claims with us. Our terms and conditions are clear, and like with any other warranty company, there are exclusions and limitations. Your plan covered pretty much all the appliances and systems in the home and it's one of our best. If you need assistance reviewing the terms and conditions you can always contact us back at 888-508-8886 and we will gladly assist you.
Sincerely,
ARW Home Services
Reviewed Oct. 27, 2023
I put in a request on march 5 2023. It’s now oct 2023 and my hvac system is still not functioning. After waiting months for dispatch to find a contractor you finally gave me instructions to find my own contractor. (Not why we get warranties.) You sent a contractor to my home for an unrelated issue who said they would repair my hvac. The contractor has now been waiting for approval since May of 2023 From May to October waiting for approval is unacceptable.
We are now about to enter November and my system still isn’t working nor do I have an scheduled service date I had to purchase window AC unit for the summer months and I’m about to get electric heater for the winter months. Very frustrating to pay for a service warranty and not get service. If you can’t service an area you shouldn’t sell warranty plans for them. Will never recommend this frustration on anyone. Highly recommend looking for a different warranty I can get them out to Boo Boo I took the top company.
Hello Tyrone,
We apologize for the unfortunate situation that you shared above. We have requested an immediate investigation about your claim and an agent from our claims department will contact you for assistance. We appreciate your patience!
Sincerely,ARW Home Services
Reviewed Oct. 16, 2023
Good customer service very helpful and polite. I will refer to my friends! Coordinating my payment date was helpful. Also my discount for next month. I like having this protection for my home. Considering I’m on a budget with Social Security limitations. Can’t afford high repair bills. I appreciate this service! Thank you!
Hello Cathy,
We're so glad to know that Sharlene provided an excellent service! You are a valued customer to us! If you have any questions or concerns, please contact us back at 888-508-8886 or email us at customerinfo@arwhome.com.
Sincerely,ARW Home Services
Reviewed Oct. 11, 2023
My experience is not what I was signing up for. My understanding was if you can repair an item it will be replaced. Washer was too old according to the warranty and I was given a check and did not cover the purchase of a new washer. I had to find my own washer and pay the additional replacement cost and install the new washer when it arrived. The new washer was back ordered and we had to wait almost a month before we were able to wash clothes again at home. If this is the normal process then this is not a service that helps the consumer. It definitely makes me uncomfortable with the rest of the items on my so called warranty. Totally disappointed with my experience. At the present I guess I’ll see what happens on my next experience, I’m not a person that likes to jump around from service to service so I’ll try once more.
Hello Edward,
Thank you for contacting us. We are sorry to hear that you were not satisfied with the outcome of your recent claim. However, we hope to have the opportunity to meet your needs in the future, should you decide to open a new claim. Our main objective is to ensure customer satisfaction and we will do everything we can to achieve this goal moving forward.
Regards,ARW Home
Reviewed Oct. 7, 2023
Representative was very fast talking, he had to repeat what he was saying. Overall it was satisfactory. Gave updated card information to process payment. I also mention the discount that last month a rep was going to check to see why I did not receive from the survey I completed, he stated in August was given a $5.00 discount, also stated he will see if I can received on next bill a discount.
Hello Detra,
We will definitely make sure that our agents follow the proper telephone etiquette as they are required to. According to our records, you received your discount on the payment from 8/7. We take your feedback very seriously and we appreciate your business!
Sincerely,ARW Home Services
Reviewed Oct. 6, 2023
Ronald was great assisting me on the phone. It’s always a pleasure to get a good person on the phone. As far as the claims third party company. They aren’t conducting business correct at all. All they do is collect your money and blow smoke up your back end and nothing gets done at all.
Hello Jerome,
Thank you for sharing your feedback with us. We value your input as it enables us to enhance our services and address any concerns that may arise. Your time and effort in contacting us are greatly appreciated. We deeply regret the inconvenience you encountered and want to extend our sincere apologies.
Best regards,ARW Home
Reviewed Oct. 4, 2023
Very polite and helpful. Pleasant people to speak with. Very knowledgeable to any questions I asked. Took his time to wait on my card information. I would recommend the business and the personnel to all those I know. Talk clearly and I was able to understand what he was talking about.
Hello Maria,
We are glad to know that you had an excellent experience with our company. You are a valued customer to us! If you have any questions or concerns, feel free to contact us at 888-508-8886 or email us at customerinfo@arwhome.com.
Sincerely,ARW Home Services
Reviewed Sept. 30, 2023
American Residential has more to offer than the previous company that I was with. The coverage options are great. I filed a claim and it was an easy process, and the customer service was great as well. I'd recommend American Residential just based on the customer service and the quality of the technicians that they send out.
Hello Yolanda,
Thank you so much for your kind words! We are pleased to know that our services fit your needs and that you're satisfied with our company! If you have any questions or concerns, please contact us back at 888-508-8886 or email us at customerinfo@arwhome.com.
Sincerely,ARW Home Services
Reviewed Sept. 26, 2023
The people I spoke were very nice but they talked so fast I thought I was being pushed to purchase the warranty. I was glad they gave 30 days to cancel. After my husband had a chance to think it over we decided we could not afford it so we canceled.
Hello Shirley,
We're sorry to know that you did not have the best experience with our company. We provide 30 days to every customer that signs up for them to review our plans and see if it suits their needs. We have plans for every budget so you're more than welcome to contact us back and review your plan so you can choose a cheaper one. Please contact us back to assist you better at 888-508-8886 or email us back at customerinfo@arwhome.com. We appreciate your patience!
Sincerely,
ARW Home Service
Reviewed Sept. 25, 2023
When I called, I got to speak to Joel in the billing department who was very knowledgeable and solved my issue. Told me exactly what my refund was going to be and when to expect it. Thank you again for great customer service. Joel was excellent and Customer Service. Thank you very much again.
Hello Darla,
We are so glad to know that Joel provided an excellent service! If you have any questions or concerns, please contact us back at 888-508-8886 or email us at customerinfo@arwhome.com. You are a valued customer to us!
Sincerely,
ARW Home Services
Reviewed Sept. 25, 2023
This morning I received a call this morning form Sharlene. She was a sweetheart. I explained about my surgery and that I was a little behind. She was knowledgeable and very pleasant. Sharlene, gave me multicable options. Thank you for your great personality. I will talk to you soon. Thank you for doing a great job.
Hello Celia,
We are so glad to know that Sharlene provided an excellent service! If you have any questions or concerns, please contact us back at 888-508-8886 or email us at customerinfo@arwhome.com. You are a valued customer to us!
Sincerely,
ARW Home Services
Reviewed Sept. 22, 2023
Customer service rep Ronald called me as my card on file expired and I had to update my new card info for the payment to post on my account. Ronald was courteous and professional. I appreciate the phone call because I would have not remembered to update my card information. I would recommend ARW to friends and family for their home protection of appliances, plumbing system, heating system and air conditioning system. The only small downside is the amount charged for submitting a claim has increased.
Hi Deneen,
Thank you so much for your positive feedback! We're glad to have you as our customer.
It makes us incredibly happy to know that our customer service rep Ronald was able to help you. We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us.
Best Regards,ARW Home
Reviewed Sept. 22, 2023
I’m so frustrated with the service I have received during the repairs of washing machine and dryer. It has been over a month now, and I still have not gotten any satisfaction with the repairs of my washing machine and dryer. My washing machine was supposedly repaired, but is still making the same knocking sound it was making before it was repaired. My dryer was repaired and now is making a loud noise when it’s drying the clothes. I have had to call numerous times to get someone back out here to my home to do the repairs on my washing machine and dryer. Unbelievable.
Hello Gwendoyln,
We understand that waiting for appliance repairs can be frustrating, and we apologize for any inconvenience caused by the delay. Our technicians work hard to meet our customers' expectations, but sometimes unexpected issues arise. Unfortunately, the cost of repairing your washer has exceeded the limit of liability, but we want to offer you two options. You can either pay $107.38 to complete the repairs or opt for a buyout of the remaining limit of liability, which would be $135.16. The decision is entirely up to you, and we will be waiting for your response. In regard to your dryer claim, we have scheduled a service provider to revisit and check the dryer. We hope this solution is satisfactory, and we want to assure you that we have followed the terms and conditions of the program.
Sincerely,ARW Home
Reviewed Sept. 17, 2023
I had a kitchen sink stopped up. The person sent out did not fix My problem but told ARW they did all kind of work not done like they put drain in which was not done, used up my allowance for plumbing over 500 dollar so no one was sent out to resolve problem and the one who claimed they fix it left his card. He was an Heating and Air. Conditioning repair man. I cancelled my coverage just kept the electronic coverage.
We apologize for the inconvenience caused by your claim. Our team is actively investigating the situation and we will keep you posted on our progress.
Sincerely,ARW Home
Reviewed Sept. 15, 2023
I've been with American Residential for a while now. When I call and ask if something is covered, they would come back and tell me that it is. But they'll tell me I will be covered if I add something to it. The average consumer does not have all that money to come out of their pocket. That was why I agreed to go ahead on and get the coverage and then increase it.
I had a plumbing issue with my faucet as it was leaking. The techs replaced it, which I was appreciative of. But with all the months and years that I have been paying for the home warranty, I could've done it on my own. I could have paid the plumber and the faucet. But I'm just one of those people that's afraid of not having any coverage.
When I have a claim, I call American Residential and they tell me, "Hold on." They tell me I owe them $75 and I give them that from my account. There was a time I called and spoke to a foreigner. They kept saying, "Uh-huh, uh-huh, uh-huh." That's very annoying because that was not an answer. They didn't understand what I was saying.
The contractors are through the American Residential so I'm hoping that they will be okay. But the last time they had sent me the plumber from Hers and His Plumbing, the lady was so nasty. They gave me time and I changed my schedule around it so I could accommodate them. They called me back and told me they couldn't accommodate that time. But I was the customer. Shouldn't they work around my schedule? I took off work to accommodate that time. The rep didn't want to hear it. When they called me back, they took my time. But it was just the idea of me having to argue with her back and forth about the time. If I'm paying, why are they arguing with me about my time?
Hello Judy,
We apologize for the experience that you had with our company. A claims manager will be contacting you soon to assist you better. We appreciate your patience.
Sincerely,
ARW Home Services
Reviewed Sept. 15, 2023
The technicians for the air conditioner were good. They knew their job and took care of everything. I've had a great experience with ARW. They are prompt at getting someone out to make repairs and I even had a case wherein I had to get someone else to make a repair and they reimbursed the money. So, they're good.
Hello Kathy,
We're thrilled to know that you are satisfied with our services! You are a valued customer to us. If you have any questions or concerns, please contact us back at 888-508-8886 or email us at customerinfo@arwhome.com.
Sincerely,
ARW Home Services
Reviewed Sept. 15, 2023
Excellent professional experience with ARW Specialist Ms. **. Heard my issue and was kind enough to show empathy, and assisted me with my problem. One of the most pleasant experience I have had with ARW. My issue was due to an oversight on my bank account which cause my payment today not to go through.
Hello Alex,
We're glad that your issue got resolved and that you got a 5 star service with one of our agents! You are a valued customer to us! If you have any questions or concerns, please contact us back at 888-508-8886 or email us at customerinfo@arwhome.com.
Sincerely,
ARW Home Services
Reviewed Sept. 12, 2023
Yes I would recommend to a friend. Excellent service And polite people with courtesy Calls To make sure you get your payment on time Without loss of service. Claims Are easy to file and hassle free. I have the electronic plan added on and it's great. They either repair Or replace whatever electronic device you have.
Hello Wayne,
We are so glad to know that you had a great experience with our company!
If you have any questions or concerns, please contact us at 888-808-8886 or email us at customerinfo@arwhome.com. You are a valued customer to us!
Sincerely,
ARW Home Services
Reviewed Sept. 12, 2023
Joel was very helpful and a pleasure to speak with in regards to making a payment with ARW. My experience was amazing as usually as to my home warranty. Joel was friendly and informative and knows exactly what he is talking about. I highly recommend ARW to all of my family and friends. Great service!
Hello Crissy,
We are so glad to know that Joel provided a 5 star service!
If you have any questions or concerns, please contact us at 888-808-8886 or email us at customerinfo@arwhome.com. You are a valued customer to us!
Sincerely,
ARW Home Services
Reviewed Sept. 12, 2023
Online was very user-friendly and easy to make the needed changes to my account. However, I used online only after having several days of being unable to reach the company by phone. Whenever I called I was put on hold and told my Wait time would be 10 minutes however after Waiting OVER 30 minutes each time I hung up. I had attempted to reach the company over the course of several days at different times. I am very dissatisfied with the ability to Contact the Company by phone.
Hello Cheryel,
We apologize if you did not have the best experience calling to our company. We work hard to improve our services and we will not take lightly your feedback. If you have any questions or concerns, please email us back at customerinfo@arwhome.com. We appreciate your patience and your trust in our services!
Sincerely,
ARW Home Services
ARW Home Company Information
- Social media:
- Company Name:
- ARW Home
- Formerly Named:
- American Residential Warranty
- Address:
- 901 Yamato Road, Suite 100E
- City:
- Boca Raton
- State/Province:
- FL
- Postal Code:
- 33431
- Country:
- United States
- Website:
- americanresidentialwarranty.com
Media
