ARW Home Reviews

Hello,

Thank you for sharing your positive feedback! We are delighted to hear that Angel provided excellent service and answered all your inquiries regarding your heating and air units. It's wonderful to know that her patient approach made your interaction with us smooth and satisfactory. We look forward to serving you in the future and providing the same level of service that earned your highest praise.

ARW Home

Thank you for your feedback, and we’re sorry for any confusion. After reviewing your account, we confirmed that your plan documents—previously emailed to you—explain that coverage includes one garage door, and additional doors require added coverage. We apologize if this wasn’t made clearer during your call.

— ARW Home

Thank you for sharing your positive experience with Karen. We're thrilled to hear that your concerns were addressed politely and effectively, and that you received helpful information about our promotions. It's delightful to know our service continues to exceed your expectations. If there's anything else you need, please reach out to us anytime. We're always here to assist you in any way possible.

Thank you for your feedback, Pat. As previously communicated by our Claims Manager, your claim was not denied. It was approved for a payout of the remaining limit of liability available under your plan.

We understand the frustration with the time it took to provide the final determination. Our team needed the completed diagnosis from the technician before we could proceed, and once that report was received, we provided you with the update and processed the payout.

We’re glad to hear your refrigerator is now running well and appreciate the positive comments regarding the technician’s work. If you have any additional questions about your coverage or claim, our Customer Service team is available to assist.

Thank you for sharing your thoughtful feedback! We’re so glad to hear that your experience with ARW Home has been positive overall and that our team was able to make your claim process smooth and efficient. We truly appreciate your recommendation and your honest insight—it helps us continue improving our plans and service for all customers.

— The ARW Home Team

Thank you for sharing your wonderful experience with us! We’re delighted to hear that Martha was able to address your concerns with politeness and expertise. Her dedication to her role demonstrates the quality service we strive to provide our customers. We’re happy to have you as a valued customer and look forward to continuing to meet your home warranty needs. Should you need any further assistance, feel free to reach out. We’re always here to help!

Thank you so much for sharing your experience with us! We're delighted to hear that our representative exceeded your expectations by updating your policy and adding well water line coverage with ease. It’s wonderful knowing we could meet your needs and ensure you're fully protected. We appreciate your kind words and are looking forward to assisting you anytime you need support. Don’t hesitate to reach out if you have more questions or need our help in the future!

We’re sorry to hear about your experience. After reviewing our records, we were unable to confirm that an account currently exists or previously existed under this name or the demographics provided.

— ARW Home

Thank you for sharing your positive experience with us! We’re glad to hear that our team promptly dispatched a plumber and followed up with options to help address your concern.

We appreciate you taking the time to acknowledge the support you received and are happy that you were provided clear choices to move forward with your repair. Your feedback helps us continue improving our service process and maintaining the high standards we strive for.

Thank you for being part of the ARW Home family!

We appreciate you bringing your concerns to our attention. After reviewing your account, our records confirm that we received a total of three calls from you — two made within two days of the claim being created and another the following day.

We are currently working to resolve your claim as quickly as possible and are also reviewing your report regarding rude behavior to ensure it is appropriately addressed. We value your feedback and are committed to improving your experience and ensuring your concerns are fully resolved.

Our goal is to ensure every customer interaction meets the high standards of service we strive for.

Hello,

Thank you for sharing your experience with us. We are delighted to hear that our team provided prompt assistance and that you were satisfied with how quickly your claim was processed for your refrigerator. Knowing that our services met your expectations is rewarding for us.

Please feel free to reach out if you have any future need or questions. We're always here to help with your home warranty needs.

ARW Home Services

Thank you for your feedback! We’re thrilled to hear Beth provided you with such caring and attentive support. It's fantastic that your concerns were addressed promptly and that you appreciated the check-in process about your claim. Your observations about email responsiveness are invaluable, and we thank you for your patience and trust as we work to improve. We're committed to delivering consistent service and glad to hear Beth met your expectations. Thank you for letting us serve you!

Thank you for your wonderful feedback! We’re delighted to hear about your positive experience with ARW Home. It's uplifting to know you've found a company you can trust and feel confident in our commitment to customer satisfaction. We greatly appreciate your kind words and are here to assist whenever you need us. Feel free to connect if you have any additional questions or need support in the future. Thank you for choosing ARW Home!

Thank you for sharing your experience! We're delighted to hear that Denise provided you with such helpful and knowledgeable customer service. It's wonderful to know she managed to assist you effectively while embodying a professional yet friendly approach. We'll certainly pass along your kind words to Denise and ensure she knows the impact of her efforts. If you ever need further assistance or have more product queries, we're here to help. Thank you again for your positive feedback!

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate the opportunity to review your concerns. Our coverage decisions are always based on the specific terms and conditions of each customer’s service agreement, which outline what is and isn’t covered. While we understand your frustration, we apply those terms consistently and fairly to all customers.

We appreciate your past business and wish you the best moving forward.

Hello,

Thank you for sharing your positive experience with American Residential Warranty (ARW). We're delighted to hear how satisfied you have been with our services, and that Nove was able to provide the help and excellent service you found in switching and renewing your coverage. We're thrilled that you chose to continue into your second year with us and appreciate the recognition of your fulfilling experience in using our services last year. Your recommendation to your family and friends means a lot. Should you need any further assistance, feel free to reach out cousins with any further assistance.

American Residential Warranty

Thank you for the kind review. We are thrilled to hear about the positive experience you had with our program and the peace of mind it brings to you and your family. It's heartening to see the valued support and understanding provided by Martha, ensuring a high-quality service for your home. Should you need any more assistance or have further questions, please feel free to reach out. We look forward to continuing to provide reliable support and protection under our warranty.

Thank you so much for sharing your delightful experience with Alex and American Residential Warranty. We're thrilled to hear how our coverage has made a positive impact over the last year, supporting you with crucial repairs and bringing peace of mind during potentially costly situations. We deeply value your satisfaction, and Alex's commendable service reflects the dedication we aim to provide daily. Please reach out whenever you need further assistance; your continued trust in us is greatly appreciated!

Sincerely,

American Residential Warranty

We're thrilled to hear such positive feedback about your interaction with Jackie. It's wonderful to learn that she provided attentive service and presented clear options. We're glad you're pleased with the resolution. We deeply value transparency, especially concerning price changes, and will take your feedback into account to improve communications in the future. If you find yourself needing to file a claim in the future, rest assured, you'll receive professional service throughout. Thank you for sharing your insight, and should you need any assistance, feel free to contact us.

Thank you for sharing your experience with us. We're delighted to hear that our representative was courteous and effectively answered your queries while ensuring your coverage remained uninterrupted. This type of attentive service is exactly what we aim for. If you have any further questions or need assistance in the future, please feel free to reach out. We look forward to serving you again!

Thank you for sharing such a positive review! We're thrilled to hear how professionally and caringly Jacklyn assisted you. Your recognition of her communication skills and empathy reaffirms our commitment to exceptional service. We'll definitely pass along your kind words. It's customers like you that make our day brighter. Thank you for choosing us, and thank you for acknowledging Jacklyn's excellence!

We're thrilled to hear about your positive experience with Garfield! Our team prides itself on providing outstanding service, and it’s great to know that he took the time to assist you thoroughly and ensure your needs were addressed effectively. Thank you so much for your kind words and appreciation. We look forward to continuing to deliver the service you value, and please feel free to reach out if any further assistance is required.

Thank you for your wonderful feedback! We’re thrilled to hear about your positive experience with Martha. It's great to know she clearly communicated the details of your benefits and coverage, making your conversation both detailed and enjoyable. We're delighted to have your confidence and trust, and if you ever need further assistance, don’t hesitate to reach out. We hope every interaction exceeds your expectations!

We're truly sorry to hear about your recent experience, especially given your previous satisfaction with our service. It’s frustrating to repeat the same information, and we apologize for the oversight in processing your claim details correctly. Additionally, having to return a wrong item places an unnecessary burden on our valued customers. We appreciate your understanding and positive sentiments toward our company despite this situation. We are committed to correcting this issue and ensuring better service in the future. Your feedback is crucial, and we will use it to improve our processes and customer service. Thank you for your patience and continued trust in our company.

Hi Max,

Thank you so much for taking the time to share your experiences with us. We are absolutely thrilled to hear how knowledgeable and helpful our customer service representative and manager were in assisting you with retaining your home warranty. Knowing that this brings you peace of mind is invaluable to us. Your positive recommendation to friends and family means the world, and we're looking forward to continuing to make your future experiences as seamless and pleasant as possible. If there's anything more we can do for you, please don't hesitate to reach out.

Kind regards,

ARW Team

Thank you very much for sharing such a uplifting review! We are delighted to learn that the agent you spoke with was tremendously helpful, patiently addressing your coverage questions while maintaining polite and courteous service. It's wonderful to know you've experienced such positive interactions with our team. Your willingness to recommend our home coverage to others is the highest compliment we could receive. Should you need further assistance in the future, please don’t hesitate to reach out. We're delighted to have you as a part of our community!

Thank you for your fantastic review! We are delighted to hear that you had a seamless experience signing up and that our comprehensive benefits attracted your choice. It's wonderful to know your claim process was prompt and our technician efficiently restored your system. We appreciate your trustworthy recommendation to family and friends, seeing value in our service, which strives to provide peace of mind. Moreover, it's great you found our online service to set up requests user-friendly. We're thrilled to continue serving you and ensuring your satisfaction with our services!

Thank you for sharing your wonderful experience with us! We're thrilled to hear that your refrigerator issue was swiftly resolved by our efficient service team, and that their courteous nature stood out to you. It's our goal to provide prompt and proficient solutions, and we are glad that you found our services recommendable and as positive as you described. Should you have any further needs or queries, please don’t hesitate to reach out. We look forward to continuing to support your home with exceptional service.

Thank you for sharing your positive experience with our representative and for expressing your satisfaction with our service overall. We're thrilled to hear that the courteous and friendly approach met your expectations and contributed to a great experience.

We understand customer service phone calls can sometimes be a hassle and apologize for any inconvenience caused by frequent payment reminders. Your feedback is invaluable, and we’ll ensure observations like yours drive continuous improvements in our process.

We greatly appreciate your willingness to choose us again for your future home repair needs. If any follow-up is needed, don’t hesitate to reach out. We’re here to help.

Thank you for taking the time to share your delightful experience with Jackie. We're thrilled to hear how her dedication and warm personality made such a positive impression during your call. It's wonderful to know she convinced you to remain with our service. We'll ensure Jackie knows about your kind words; she is indeed a valued member of our team. Please don’t hesitate to let us know if you need further assistance in the future. We look forward to continually providing you with excellent service.

Thank you for the wonderful feedback. We are truly delighted to hear that Martha was able to assist you effectively by managing to lower your monthly charges. It’s important to us that our representatives go above and beyond, and your recognition of Martha's diligence really highlights the exceptional service we strive to provide. Should you need any more assistance or have further questions, feel free to reach out at any time.

Thank you so much for sharing your experience and addressing the exceptional service Karen provided. It's heartwarming to hear how her professionalism, combined with a joyful demeanor, made a meaningful impact on your experience. We truly value your recognition of her efforts and are delighted that we could assist with your payment inquiries smoothly. Should you need anything else in the future, don't hesitate to reach out. We look forward to continuing to serve you with the same care and commitment.

Thank you for sharing your experience. We’re truly sorry to hear about the frustration and inconvenience you've encountered.

Please be assured that your complaint has been forwarded to our Escalations Team for a full review. They will be launching an investigation into the matter to better understand what occurred and determine how we can assist, based on their findings.

We appreciate your patience during this process and will do our best to support you as we work toward a resolution.

Customer Relations Team

We appreciate the opportunity to address your concerns. Our Claims Supervisor personally contacted you yesterday to listen to your experience and review your plan details with you. During that discussion, it was discovered that the specific issue you were concerned about was not handled under ARW but rather by your previous warranty provider.

As of today, we are simply awaiting your direction on how you would like to proceed so we can assist you further.

We understand this was not the outcome you were hoping for. After review, your claim was denied in full accordance with the Terms & Conditions of your agreement. You have access to these terms, and we encourage you to review them at any time for clarity on why this outcome is fully supported.

Thank you for sharing your uplifting experience! We're thrilled to hear that Mainove took the time to find a discount for you and left a positive impression with their can-do attitude. It's wonderful to know that calling for support remains an excellent experience for you. We appreciate your kind words and the positivity you've shared. Should any questions or needs arise, we're here and ready to assist. Your recommendation means a great deal to us, and we look forward to serving you again in the future.

Thank you for sharing your experience! We are delighted to hear that your dryer replacement went smoothly and met your satisfaction. Providing hassle-free service and responsive support without inconvenience is our top priority, and it's gratifying to know we achieved that for you. Rest assured, we are here whenever your appliances need servicing, always striving to offer timely and reliable care. If you ever require further assistance, feel free to contact us. We look forward to being of service again in the future.

Thank you for sharing your excellent experience! It's fantastic to hear how helpful and informative Garfield was, guiding you effortlessly through the claims process and what to expect. We're thrilled that the steps were smooth and transparent once you received the necessary paperwork. Should you have more questions or need further assistance, feel free to reach out - we're happy to help!

Thank you for your excellent review! We're delighted to hear that your experience with clearing up your warranty coverage was smooth and that your AC unit is performing excellently. It's essential to us that our solutions meet your expectations, providing comfort and ensuring no complaints from your family. Your confident feedback about ARW being the best, complete with an A++++ rating, truly boosts our morale. We hope that our service will continue to impress you next summer as well, and we are always here should you need assistance in the meantime. Thank you for choosing ARW!

Thank you for taking the time to share your positive experience! We're delighted to hear that our representative provided you with pleasant and helpful service while assisting with your call. Offering additional services aligns with our goal to support and satisfy all customer needs effectively. If there are any more questions or services you're interested in, don't hesitate to reach out. We're here to assist and enhance your experience every step of the way.

Thank you for sharing your wonderful experience with our team. We're thrilled to hear that our representative was able to assist you effectively and resolve your issue through dedicated support. We'll be sure to pass on your praise about her excellent customer service and the deal she helped facilitate. If there's anything further we can do for you in the future, please don't hesitate to reach out. Your satisfaction with earlier interactions means a lot to us, and we look forward to serving you with excellence again.

Thank you for your kind feedback. We're thrilled to hear how understanding and efficient Karen was in helping you close your account. Your intent to return when circumstances improve is appreciated, and we're pleased to have provided a seamless experience without undue pressure. Should your needs change in the future, don't hesitate to reach out. We value your understanding during this process and hope to assist you again when the time is right.

Thank you for your lovely feedback and for recognizing Denise’s outstanding service! We strive to provide top-tier customer support, and it's wonderful to hear how Denise went above and beyond to assist you with professionalism and detailed insight into company benefits. We’re proud to have her on our team. If there’s ever anything more we can do for you, please don’t hesitate to reach out.

Thank you so much for sharing your positive experience with us! We’re delighted to hear that Denise provided you with such exceptional assistance. Helping you update payment information and address your coverage was her pleasure, and it’s great to know she made the process smooth and pleasant. Should you need any further help in the future, please don’t hesitate to reach out—feedback like yours brings us joy and reinforces our commitment to exceptional service.

We made multiple good-faith efforts to resolve this matter, including offering PayPal as a faster reimbursement option and the ability to cancel and reissue the check. These options were declined, and our agents consistently explained the available resolutions. The customer later initiated chargebacks on all payments, which led to the cancellation of the buyout check and the closure of the account on 9/16/25. All actions taken were in full accordance with policy, and we consider this matter closed.

Thank you so much for sharing your delightful experience with Martha and her outstanding assistance with your service contract and upgrades. We are thrilled to hear that she provided helpful guidance and reassurance regarding your upgrade options. It's wonderful to know that empathy and understanding were crucial aspects of your interactions, also reflected by the credit you received further supporting your new service contract upgrades. Your satisfaction is our priority, and we're thrilled Martha was there to make your experience a positive one. If there's anything else we can help you with, don’t hesitate to reach out. Thank you for your loyalty!

We’re sorry to hear about your disappointment and appreciate the opportunity to provide clarification. When your water heater was determined to be non-repairable, a payout for the remaining limit of liability was issued. This amount reflects the coverage limits specified in your plan’s Terms & Conditions.

While warranty programs are intended to help reduce the financial burden of repairs or replacements, we regret that this resolution did not meet your expectations.

Thank you for sharing your experience. We're sorry to hear about the ongoing issues with your refrigerator and the challenges you've faced during the repair process.

To ensure your concerns are properly addressed, we recommend contacting our Claims Department directly at (888) 508-8886, option 1. A representative will be able to review your case in detail and assist you further.

Thank you for your kind words and for sharing your experience. We're glad to hear our team was able to assist you. If you haven’t received any recent updates regarding your washing machine, we recommend calling our Customer Service team at (888) 508-8886 so we can check on the status and provide further assistance.

Thank you for reaching out and sharing your experience. We understand the urgency of your situation and appreciate your feedback regarding our service provider response times.

If your claim aligns with the terms of your agreement, our Claims Department will be able to assist you further. Please contact them directly at (888) 508-8886 so they can review your request and determine next steps regarding reimbursement.

We’re glad to hear that our customer service representative was polite and professional.

Thank you for your wonderful feedback! We're thrilled to hear that you've had such a great experience with our service team. It's heartwarming to know you found our reminders helpful, the staff friendly, and the entire process hassle-free as we strive for trustworthiness and exceptional service. Your satisfaction means a lot to us, and we truly appreciate your kind words. We're here for you anytime you need assistance. Thanks again for choosing us!

Thank you for your fantastic feedback! We are delighted to hear about the professional and kind assistance you received from Karen. Our goal is always to provide helpful insights and share valuable information that enhances safety and meets your needs. Your interest in our security system is greatly appreciated, and it’s heartening that the personal story shared by our representative resonated with you. Please feel free to reach out if you have any more questions or need further assistance. We're here to help!

We apologize for the frustration you’ve experienced. Over your time with ARW, we’ve already resolved two major claims, and the coverage has paid out more than what you’ve put in. We understand that the delays have been frustrating, and our escalations team will be in touch soon with an update on your most recent claim.

Hello,

Thank you for your delightful review. It's wonderful to hear about the positive experiences you've had with our team, and we're thrilled to know that Karen has made a lasting impression with her professionalism and knowledge. It's great to see that your confidence in your home appliance coverage brings you peace of mind. We're equally grateful to your family member for recommending us, and we'll continue to uphold the standard of excellence that inspired their endorsement.

If there's ever anything further we can do for you, please don't hesitate to reach out. We look forward to being there for any future needs and appreciate having you as part of the ARW Home family.

Best regards,

ARW Home

Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and frustration caused by the delays and miscommunication regarding your AC and ductwork claims.

Please know that your concerns have been escalated to our Escalations Team, and they are actively working with our Dispatch Department to address the issues you've encountered. We understand the importance of timely service, especially in situations involving home comfort systems, and we regret that your experience did not reflect our commitment to reliable support.

We appreciate your patience and will do our best to ensure this matter is resolved promptly. If you have any additional questions or need further assistance, please don’t hesitate to contact us directly at (888) 508-8886.

ARW Home Customer Support Team

Thank you for sharing such a positive review! We're delighted to know that Karen made your day brighter and ensured you completed your payment with ease. Her understanding and empathetic approach are assets, and it's wonderful to hear that personal touches, like sharing her experiences, made a difference in your day. It's experiences like these that empower us to provide exceptional service. Please don’t hesitate to reach out if there's anything else we can assist you with. Thank you for choosing us!

We’re sorry to hear about the frustration with your AC claim. We know how tough it is to be without cooling, especially in hot weather. Every claim has a standard service fee, which covers the cost of sending a licensed technician, and then repair costs are reviewed separately under the plan. To finalize your claim review, we require the complete diagnosis from your technician so we can proceed. Once we have that, our team will work quickly to provide you with an answer and help bring this matter to a resolution.

Thanks for being with ARW Home for 6 years! We're glad our contractors have delivered great service, but we're sorry the claims process hasn’t always been smooth. Your feedback is valuable, and we're working to improve communication and response times.

Thank you so much for sharing your experience and for the 5-star rating! We’re delighted to hear that Karen in our Billing Department was able to update your payment quickly and seamlessly, and that Nicola in Claims provided you with excellent support in getting your plumbing claim opened right away.

We’re delighted that the transition between departments was smooth and that your service fee was processed without delay. It’s wonderful to know you’re already connected with the plumber to move your repair forward.

We truly appreciate your trust and look forward to continuing to provide you with responsive, reliable service whenever you need us.

Thank you for your thoughtful review and for recommending us to your sister—that means a lot! We’re glad to hear your recent experience was quicker and that our contractors treated your home with care. We appreciate your feedback on service delays, customer service, and fees, and we’re working to make the process smoother moving forward.

Hello,

Thank you for the delightful feedback regarding your experience over the past years with ARW. We're pleased to hear that you've found our service responsive and that our team positively impacted the service visit for your dishwasher. It's great to know the refund process for the resolved issue exceeded expectations. While we recognize that fluctuating service fees can be a concern, we sincerely appreciate your understanding.

Should you ever need assistance with the coverage you've entrusted to us, don't hesitate to reach out. We're eager to ensure continued satisfaction.

ARW Home

Thank you for sharing your experience with us regarding the issues with your home sockets. We apologize for any inconvenience you faced due to the initial hiccup with the first technician. We appreciate your patience and understanding during this process. It’s heartening to hear that the second technician was able to resolve the issue efficiently and to your satisfaction. We’re committed to improving our services and ensuring a smoother experience in the future. Should you have any further questions or require assistance, please reach out to us. Welcome to American Residential Warranty, and we value you as our customer.

Thank you for sharing your feedback with us. We apologize for the continued auto-pay issues you have experienced, and we highly value your input. We're glad to hear that Denise was able to assist you professionally and provide meaningful alternatives. We are continuously aiming to improve our services and greatly appreciate your patience as we address these challenges. Thank you for trusting us with your service needs.

We’re sorry to hear this was your experience. Our goal is always to provide timely service and clear communication, and all claims are reviewed based on the specific coverage and exclusions in the customer’s plan. We know AC issues can be stressful, and we’ll continue working to improve both service times and overall customer experience.

Hi there,

Thank you so much for your wonderful feedback. We're delighted to hear about the exceptional service Denise provided during your call. Her efficient and detailed approach truly makes a difference, and we're thrilled she retained you as a satisfied customer. Client satisfaction is our priority, and ensuring every interaction is both pleasant and helpful aligns with our values.

Please feel free to reach out if there's ever anything else we can assist you with.

Your Customer Service Team

Thank you for your positive feedback! We're delighted to hear that Karen provided you with friendly and efficient service in making your payment. Your reassurance about having coverage in place brings us joy, and we appreciate your recommendation. It’s our pleasure to ensure our customers feel confident and well-cared for. Please feel free to reach out if you need any assistance in the future. We're here for you!

Thank you so much for your incredible feedback! We're delighted to hear that Karen provided such sweet and thorough assistance. We're proud to have team members who understand and address our customers' concerns with such kindness and professionalism. Rest assured, we value your experience and strive to maintain this level of service. If there's anything more we can do for you, feel free to reach out. Thank you for being part of our valued customer family!

Hi there,

Thank you so much for sharing your enthusiasm and positive feedback. We are thrilled to hear that Karen provided exceptional service and that you felt valued. Karen's enthusiasm and dedication are truly remarkable, and we're lucky to have her on our team. It's important to us that our customers feel confident in their relationship with us, and we're glad we could exceed your expectations. If there's anything else you need, please don't hesitate to reach out.

Many thanks for your kind words and continued support!

ARW Home

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that our technician provided knowledgeable and helpful service and that his customer-first approach made you feel supported throughout the process. It's great to know that the solution worked and resolved the issue. If anything comes up again, we're here for you to reach out. Your satisfaction is our top priority, and we truly appreciate your trust in American Residential Warranty!

Thank you so much for your thoughtful review! We're thrilled to hear that Karen provided such professional and courteous service. It's always rewarding to know our team members are making a positive impact. We’ll be sure to share your kind words with her. She truly is an asset to our team!

Thank you for the wonderful feedback! We're so glad to hear that opening a claim was easy and that our team followed up with you. We appreciate you voicing your concerns about the contractor; your input helps us improve. Thank you for recommending ARW to your family and friends!

Thank you so much for your fantastic review! We're thrilled to hear that D'Jon provided such attentive and thorough support. His dedication to ensuring every detail was handled with care truly reflects the level of service we strive for. We appreciate your continued trust in ARW and the properties you manage—customers like you make all the difference!

Thank you so much for your kind words! We're thrilled to hear that Karen provided such knowledgeable and caring support. We truly appreciate your loyalty and are glad she helped ensure you received the best plan possible. Excellent service is what we strive for, and it's wonderful to know we delivered!

Thank you so much for sharing your experience! We're thrilled to hear how helpful and knowledgeable Denise was during your conversation. It is truly our goal to ensure you have a positive experience each time, and it's clear that Denise is a wonderful asset to achieving this aim. Please don't hesitate to reach out whenever you need assistance. Knowing that you're pleased with Denise's support motivates us to keep providing outstanding service.

Thank you for sharing your experience.

If you’re interested in adding the waterline coverage, our Customer Service team would be happy to assist you. You can reach them directly at (888) 508-8886.

We appreciate your feedback and will continue working to improve how we communicate available coverage options to our customers.

Hi there,

Thank you for your wonderful review! We are thrilled to hear about your positive experience with Denise. Her dedication to providing knowledgeable and friendly service is something we greatly value. We will ensure that your glowing feedback is shared with her. Your recognition is much appreciated, and we’re proud to have her on our team.

We look forward to assisting you again in the future and continuing to meet your service expectations.

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you had such a positive interaction with our team—especially with Ms. Bev. Providing responsive, professional service is what we strive for. It's wonderful to know our service technicians went above and beyond to get your A/C fixed.

We truly appreciate your recommendation and look forward to serving you again in the future. If you ever need anything, we're just a call away!

ARW Home

Thank you for your feedback. We appreciate the opportunity to provide clarification.

Your plan documents were sent to you via USPS on November 4, 2024, and again by email on July 21, 2025—both at your request. Our records also show that during your call on August 5, 2025, our representative confirmed that we did not receive any incoming calls from you in May. All incoming and missed calls are logged and recorded for quality assurance.

We can confirm that your account has been successfully canceled and that no further payments will be processed. The trade service fee, which helps cover the cost of initial diagnosis, is a standard part of home warranty agreements and was disclosed during your enrollment call. At that time, you were encouraged to review the plan documents and contact us with any questions. Our system indicates we did not receive further contact from you until July 2025.

While we understand your concerns, Section G.3.B of your service agreement states that refunds are not issued once the term has started. That said, we remain committed to being transparent and fair in all customer interactions.

If there are any unresolved questions or if you’d like further assistance, we invite you to contact us directly at (888) 508-8886. Your feedback is important to us, and we remain committed to improving the customer experience.

ARW Home

Thank you so much for the glowing 5-star review! We’re delighted to hear that Karen was able to assist you so efficiently and with such a great attitude. Her professionalism, humor, and attention to detail truly make a difference, and we’re so glad she made your day a little brighter while resolving your issue.

We appreciate you taking the time to share your experience—it means a lot to us!

Thank you so much for the wonderful 5-star review! We’re thrilled to hear that Karen provided such a smooth and efficient experience. It’s great to know she was attentive to your needs, respectful of your time, and made the process enjoyable from start to finish.

We’re proud to have team members like Karen who truly care about delivering excellent service. Thanks again for sharing your experience—we’re grateful to have you with us!

Thank you so much for the fantastic 5-star review! We're thrilled to hear that Tiffany provided such a helpful and friendly experience. It’s great to know she took the time to walk you through your coverages, explain your new payment, and ensure you had everything you needed—including a copy of your policy.

We’re proud to have team members like Tiffany who go above and beyond to make sure our customers feel confident and informed. Thanks again for sharing your experience—we’re lucky to have you with us!

Thank you so much for your honest feedback and for the 4-star rating! We truly appreciate your recognition of the professionalism of our team and the quality of service you received—especially getting your air conditioner fixed quickly when you needed it most.

We understand your concerns about pricing and deductibles, and we’re always evaluating ways to improve the value we provide. It’s important to note that you currently have the best coverage we offer, designed to deliver the highest level of protection and service.

Your input is incredibly valuable, and we’ll continue working hard to ensure our service remains worth every penny. Thanks again for choosing us!

We’re glad to hear that your recent claims were handled smoothly and that our technicians were able to get your appliances back in working order. It’s great to know the process met your expectations and that you’d consider recommending us.

We also appreciate your honesty in noting that there’s always room for improvement. Your feedback helps us continue to grow and refine our service to better support valued customers like you.

Thanks again for choosing ARW Home—we’re here whenever you need us!

We’re thrilled to hear that Karen provided such a positive and caring experience. Her knowledge, efficiency, and genuine dedication to helping our customers truly make her an asset to our team.

We’ll be sure to pass along your praise—she’ll be so happy to hear it! We appreciate your recommendation and look forward to serving you again in the future.

Thank you for your feedback.

We’re sorry to hear that your recent experience didn’t meet your expectations.

We’re truly sorry to hear about your recent experience and understand your frustration regarding the buyout amount and the delays in service. While the reimbursement provided was in line with the coverage outlined in your plan, we recognize that this may not have met your expectations in this situation.

We value your loyalty as a customer and would appreciate the opportunity to speak with you directly. We’d love to review your current plan and explore other coverage options that may better suit your needs moving forward.

Please feel free to give us a call at (888) 508-8886, option 4, at your convenience. We’re here to help and hope to restore your confidence in our service.

We’re so glad to hear that your claim process went smoothly and that our customer service and technician met your expectations. While we understand the wait time could have been shorter, we appreciate your patience and are happy everything was resolved to your satisfaction.

Your recommendation means a lot to us, and we’re grateful to have you as part of the ARW Home family!

We’re thrilled to hear that Karen provided you with such a positive experience. Her dedication to excellent customer service and making sure our customers feel valued truly shines through. We’re glad she could brighten your day and help you feel confident in your continued business with us.

We appreciate your feedback and look forward to serving you again!

Thank you so much for your kind review!

We're thrilled to hear your AC repair process went smoothly and that you were pleased with the technician's expertise and friendliness. It's fantastic that the service met your expectations and provided the resolution you needed without any issues.

We truly appreciate you sharing your experience and are thankful for your feedback. If you ever have any other needs, we'll be here to help!

We’re glad we could help get your AC issue resolved quickly—especially with those triple-digit temperatures in Laughlin! It’s great to hear that the service technician was both pleasant and efficient. Your comfort is important to us, and we’re happy we could restore it in a timely manner.

If there’s anything we can do to make your next experience a 5-star one, we’d love to hear your feedback. Thanks again for choosing ARW!

We’re thrilled to hear that your experience was professional, timely, and well-communicated from start to finish. It’s especially wonderful to know that Bev’s follow-up call added an extra touch of care and delight to your service. We agree—customer service is everything, and we’re proud to have team members like Bev who go above and beyond to uphold our standards.

Thank you for recommending us to your friends and family. We’re grateful to have you as part of the ARW family!

We’re delighted to hear that Karen provided excellent customer service and helped clarify your payment method. As a new customer, it’s great to know you’re off to a positive start with ARW. We truly appreciate your recognition of Karen’s eagerness and professionalism—she’ll be commended for her outstanding support.

If you ever need further assistance, we’re just a call or message away. Welcome to the ARW family!

We’re thrilled to hear that Mark provided you with such a positive experience on 7/24/25. His patience, professionalism, and dedication to making sure you were fully satisfied truly reflect the values we strive for at ARW. Your kind words—and your recommendation for a raise—mean a lot, and we’ll be sure to share your feedback with Mark and our leadership team.

Thanks again for choosing ARW. We’re always here to help!

We’re truly sorry to hear about your loss, and we appreciate you taking the time to share your experience during such a difficult time. We’re glad Karen was able to provide you with support, understanding, and fairness. Your kind words mean a great deal, and we’ll be sure to pass your appreciation along to Karen—she’ll be touched to know that she made a difference.

Please don’t hesitate to reach out if you need anything else. We’re here for you.

We’re thrilled to hear that DJon was able to resolve your account issues and provide you with valuable information about your home coverage. His detailed explanations, patience, and kindness truly reflect the level of service we strive to offer every day. We’re proud to have Dejaun on our team and agree—he’s a tremendous asset to our company!

Thank you again for your feedback and for being a valued customer. We’re here whenever you need us!

We’re so glad to hear that your customer service agent went above and beyond to support you through the claims process for your refrigerator and stove repairs. It’s great to know you felt supported and professionally guided every step of the way. We also appreciate your recognition of our follow-up efforts to ensure the repairs were completed smoothly.

Your satisfaction means everything to us—thank you for being a valued customer!

Thank you so much for your kind words and continued support!

We’re thrilled to hear that your experience with our representative, Karen, was so positive. Her helpfulness and knowledge truly make a difference, and we’re proud to have her on our team.

It means a lot to us that you plan to continue your service with ARW Home and would recommend us to others. We’re here to support you every step of the way and look forward to serving you for years to come!

Thank you so much for your feedback!

We’re sorry to hear about the inconvenience you experienced during your vacation, but we’re incredibly grateful that Karen was able to turn things around for you. Her professionalism, patience, and positive energy truly shine, and we’re thrilled to know she made such a strong impression.

We’ll be sure to pass along your kind words to Karen—she’s definitely a valued member of our team! Your suggestion about improving coordination between departments is appreciated and will be shared with the appropriate teams.

Thank you again for staying with ARW Home. We’re here for you whenever you need us!

Thank you so much for your kind review!

We’re delighted to hear that our monthly plan fit your budget and that your sign-up experience was smooth and welcoming. It’s great to know that your air conditioner issue was resolved quickly and professionally, and that your home is now cool and comfortable again.

We truly appreciate your recommendation and are honored to be your choice for appliance coverage. If you ever need assistance, we’re just a call away!

Thank you so much for your continued trust and loyalty!

We’re thrilled to hear that your experience with ARW Home has been consistently positive over the years. It’s wonderful to know that our customer service and skilled technicians have made a lasting impression, and we truly appreciate you spreading the word about the value of home warranties.

Your recommendation means the world to us, and we’re honored to help protect your home and bring peace of mind. We look forward to continuing to serve you!

Thank you so much for your wonderful review!

We’re glad to hear that your experience with ARW Home has been smooth and efficient. It’s great to know that your refrigerator issue was resolved quickly and professionally, and that our service met your expectations.

We truly appreciate you choosing ARW Home and sharing your positive experience. If you ever need assistance again, we’re here for you!

Thank you for taking the time to share your experience. We deeply appreciate your loyalty and long-standing relationship with us since December 2017. We're truly sorry to hear about the recent difficulties you've encountered.

We understand how frustrating this situation must be—especially considering the nature of your work and the urgency involved. Your continued trust over the years means a great deal to us, and we want to ensure your concerns are addressed promptly.

Please rest assured that your issue has been escalated to our support team. A representative will be reaching out to you within the next 24 hours to assist in resolving the matter.

Thank you again for your patience and for giving us the opportunity to make things right.

ARW Home Customer Support Team

Thank you so much for your kind words!

We’re thrilled to hear that Venessa provided excellent customer service and helped you feel confident and informed about your policy. Her patience and dedication truly make a difference, and we’re grateful to have her on our team.

Your appreciation means a lot, and we’re so glad to know you feel protected and supported. We’re here for you whenever you need us!

Thank you for sharing your detailed feedback and for your continued trust in ARW Home. We’re glad to hear that your initial experience—particularly with the microwave replacement—was positive and aligned with the level of service we strive to provide.

We also appreciate your transparency regarding the issue with your air conditioning unit. While we understand how frustrating it can be to incur out-of-pocket expenses—especially when the equipment is new—we must follow the terms and conditions of the service plan. To ensure fairness and consistency for all of our customers, failures must be reported to ARW before any diagnosis or repair work is performed. This process allows us to properly assess the issue, dispatch an authorized service provider, and determine coverage eligibility before any costs are incurred.

We recognize that this requirement can feel restrictive in urgent situations; however, it is necessary to protect the integrity of the service and ensure equitable treatment across all policyholders.

Thank you again for your candid feedback. We hope that your future experiences with us reflect the high standard of service we aim to deliver and that we can continue to support your home protection needs.

ARW Home Warranty Compliance Team

Thank you for your feedback, Cameron!

We’re glad to hear that your initial experience with ARW Home was smooth and that the repair was ultimately covered. We truly appreciate your recognition of the service provider’s professionalism and efficiency.

We’re sorry for the confusion and frustration caused by the follow-up call regarding your claim.

Your recommendation means a lot to us, and we’re committed to making every interaction better. If you ever need assistance in the future, we’re here to help.

Thank you for taking the time to share your experience. We understand how frustrating this situation must be, and we appreciate your continued patience.

Please know that the delay in processing your reimbursement is not due to inaction on our part. We have sent multiple follow-up emails requesting the necessary documentation to proceed with your request, but we have not yet received a response. Without this information, we are unable to complete the review or issue reimbursement.

We want to help resolve this matter. If you are still seeking reimbursement, please submit the required documents—such as the itemized invoice showing the installation and labor charges—within the next 30 days. Once received, we will promptly re-open and review your request.

You can reach us at (888) 508-8886, option 1, or reply to our previous emails with the requested information. We’re here to assist and hope to bring this to a fair resolution for you.

ARW Home Warranty Compliance Team

hank you for sharing your experience. After reviewing our records, we were unable to locate an account under your name or details. It’s possible that your review may have been intended for a different company.

Thank you so much for your kind words and thoughtful feedback! We're thrilled to hear that Karen provided such an excellent experience. Her knowledge, patience, and clear communication truly reflect the high standards we strive for. We'll be sure to share your praise with her—it will mean a lot. We're grateful for the opportunity to serve you and look forward to assisting you again in the future!

Thank you so much for your kind words! We're thrilled to hear about your great experience with Angel. Her patience, knowledge, and respectful approach truly reflect the level of service we strive to provide every day. We’re glad she was able to assist you and make the process smooth—even when you were just waking up!

We’ll be sure to pass along your compliments to Angel. Don’t hesitate to reach out to her or our team if you need anything in the future. We’re always here to help!

Thank you for your feedback. We’re glad to confirm that your plumbing claim has been resolved. However, after reviewing your plan, we found that septic system coverage is not included in your current policy. You can verify this by reviewing your plan documents at any time.

We understand how frustrating this situation must have been, and we appreciate you bringing it to our attention. If you’d like to explore adding septic coverage or have any questions about your current plan, we’d be happy to assist you further.

Thank you for your feedback. Per your request, the trade service fee associated with your plumbing claim was refunded. Our records also show that the claim was officially closed in June following the reimbursement you requested.

At this time, we’re unclear about your current request. We kindly ask that you contact our Customer Service team directly at (888) 508-8886 so we can better understand and address your concerns.

We’re here to help and appreciate the opportunity to assist you further.

Thank you so much for sharing your experience! We're thrilled to hear that our team was able to respond quickly and get your AC back up and running—especially during the summer heat. From the initial service call to the full system replacement, we’re glad everything went smoothly and efficiently. Your kind words mean a lot to us, and we’re so happy we could deliver the level of service you deserve. If you ever need anything in the future, we’re just a call away!

Thank you so much for your kind words and glowing 5-star review! We're thrilled to hear that Karen provided you with such knowledgeable, professional, and friendly service. She truly takes pride in listening to her clients and ensuring they feel heard and supported every step of the way. Your recommendation means the world to us, and we’re so glad Karen made such a positive impression. We’ll be sure to share your feedback with her—it will absolutely make her day!

If you or your friends and family ever need anything in the future, we’re always here to help.

Thank you for your feedback. We’re glad to hear that your washer is working properly and that the issue was resolved during the technician’s initial visit. According to our records and your call on May 13, 2025, the technician found that the problem was due to loose wiring, which was corrected without the need to replace any parts. You also confirmed at that time that no further service was needed.

We apologize for any confusion caused by our follow-up communication. It’s never our intention to cause concern when a repair has already been successfully completed. We appreciate you keeping us informed and are glad your appliance is functioning well.

Hello,

Thank you for sharing your experience with American Residential Warranty. We're delighted to hear that our quick and courteous service, along with the notable professionalism of our local contractor, met your expectations during your air conditioning issue. Covering a significant portion of the replacement cost evidences our commitment to supporting our valued clients. Should you need any further assistance now or in the future, do not hesitate to reach out. We're committed to delivering continuous excellence and supporting all your home warranty needs.

American Residential Warranty

Thank you for your feedback. We completely understand how frustrating it can be to experience delays—especially when dealing with A/C issues during the summer heat.

Please know that during peak seasons like summer, the demand for HVAC services increases significantly, which can impact scheduling and approval timelines. While we work hard to process claims and coordinate repairs as quickly as possible, these seasonal surges can sometimes cause unavoidable delays.

That said, we’re glad to hear the technician was professional, and we appreciate your patience throughout the process. Your comfort is important to us, and we’re always looking for ways to improve the speed and efficiency of our service.

Thank you for sharing your kind review with us. It's wonderful to hear about the positive experiences you've had with our service team. We strive to ensure every interaction is professional, efficient, and reassuring, and your feedback reinforces that we are on the right track. We truly appreciate your recommendation and the trust you've placed in us compared to other home warranty providers. If you ever need any assistance in the future, please don't hesitate to reach out. We look forward to continuing to serve your home protection needs.

Best regards,

ARW Home

Thank you for reaching out and sharing your concerns. We understand how important it is to receive clear communication and documentation during the repair process, and we sincerely apologize for any frustration caused.

To clarify, your A/C claim was initiated on May 14, 2025, for a reported issue with the fan not working. After a thorough diagnosis, the technician recommended replacing the furnace blower motor and the dual run capacitor. You chose to proceed with the repair and pay the out-of-pocket amount, as the total cost exceeded your plan’s limit of liability.

Following the repair, the technician identified an additional issue with the thermostat, which was not part of the original diagnosis. Since the claim had already reached the coverage limit, any further repairs—including the thermostat—would be considered outside of coverage and billed separately.

Thank you for sharing your concerns. We understand how difficult it is to be without air conditioning, especially during extreme heat, and we truly empathize with your frustration.

We’d like to clarify that your A/C claim was opened on June 14, 2025, and the issue was resolved on June 25, 2025. That’s a total of 1 week and 4 days, not 3 weeks as mentioned. We strive to resolve all claims as quickly as possible, and we appreciate your patience during that time.

Thank you so much for sharing your positive experience with us! We're delighted to hear that our service met your expectations and Mr. ** demonstrated strong technical skills and professionalism ensuring thorough repair work each time. It's wonderful to know that he is someone you trust with your home as shown by the multiple encounters and kind words. We're truly happy we could bring ease and resolve to your bathroom plumbing issue. If you ever require help in the future, don’t hesitate to reach out. We remain dedicated to being there whenever you need us. Thank you once again for your trust in our service!

Thank you for your feedback. We understand how important it is to have your ice maker working properly, and we’re here to help clarify the situation.

Our records show that your original issue was reported on February 20, 2025, and resolved on February 26, 2025. The most recent concern was reported on June 30, 2025—well beyond the 30-day workmanship guarantee period. Because of this, the issue is considered a new claim and requires a new trade service fee.

Thank you so much for your kind words! We’re so glad to hear that Karen was able to assist you quickly and kindly with updating your card information. Her friendly and professional approach is exactly what we strive for in every customer interaction. We’ll be sure to share your appreciation with her—it will mean a lot! If there’s ever anything else you need, we’re always here to help.

Thank you so much for your incredible review and for being a loyal ARW customer for over 10 years! We’re truly honored to have earned your trust and to be a part of your home’s journey. Your kind words about our service and customer care mean the world to us. Knowing we’ve made a positive impact on your family is exactly why we do what we do. We’ll continue striving to provide the same level of excellence you’ve come to expect. Thank you again for your continued support—here’s to many more years together!

Thank you so much for your kind words! We’re delighted to hear that Karen from our billing team was able to assist you so smoothly. It’s always our goal to make every interaction as stress-free and supportive as possible, and Karen truly embodies that spirit. We’ll be sure to share your praise with her—she’ll be thrilled to know she made such a positive impression. Thank you for being a valued customer, and please don’t hesitate to reach out if you ever need anything!

Thank you so much for your heartfelt review! We’re absolutely thrilled to hear that Brandon was able to get your cooling system back up and running—especially after such a long and difficult stretch without air conditioning. His dedication and skill truly shine through, and we’ll be sure to pass along your kind words and gratitude to him (along with that well-earned raise suggestion!). It means the world to us that you’d recommend him so highly. We’re grateful for your patience and so glad we could help bring you some comfort. If you ever need anything, Brandon and the rest of our team are here for you!

Thank you so much for your wonderful review. We’re thrilled to hear that you’ve had such a positive experience with our team—from opening your account to receiving service. It’s great to know that our knowledgeable and friendly staff, along with our follow-up on repairs, have made a lasting impression.

We truly value your loyalty and are committed to maintaining the high level of service you’ve come to expect. Your feedback about pricing is also appreciated, and we’ll continue working to provide the best value possible.

We look forward to serving you for many years to come.

Thank you so much for your 5-star review and for recognizing Nick’s professionalism and efficiency. We’re thrilled to hear he provided you with excellent service.

We also appreciate your honest feedback regarding the bottom rack and your expectations around the dishwasher replacement. We understand how important it is to feel fully supported, and your comments help us identify areas where we can improve our service and communication.

Thank you so much for your wonderful feedback! We're delighted to hear that Christian provided such clear and patient support—especially in a way that made you feel heard and respected. We know how important it is to take the time to explain things thoroughly, and we're so glad Christian made a positive impact. Your kind words mean a lot to us, and we’ll be sure to pass them along to him. Thank you for being part of our community!

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Karen from our Billing team was able to assist you so professionally and thoughtfully. We truly value your loyalty over the years, and it's wonderful to know that Karen acknowledged that during your call. Your appreciation means a lot to us, and we're always here to help whenever you need. Thanks again for being a valued part of our community!

Thank you so much for your heartfelt review and kind words! We’re truly honored to have team members like Cristian who go above and beyond to provide exceptional service. Your recognition of his professionalism, knowledge, and compassion—especially toward our valued veterans—means the world to us. We’ll be sure to pass along your gratitude to him.

It’s customers like you who inspire us to keep doing our best every day. Thank you again for your service, and for taking the time to share your experience.

Thank you so much for your kind words and for sharing your experience! We're so glad to hear that Nove provided the patience, clarity, and support you needed. Taking the time to explain the situation and help get your account back on track is exactly the kind of service we aim to deliver. We'll be sure to pass along your appreciation—Nove will be thrilled to know he made such a positive impact. Thank you again for being a valued customer!

Thank you so much for your wonderful review! We're thrilled to hear that Karen made such a positive impression during your experience. Her ability to communicate clearly, understand your needs, and provide prompt, friendly service is exactly what we strive for. It's always rewarding to hear when one of our team members makes a customer feel comfortable and supported. We'll be sure to share your kind words with Karen—she’ll be so happy to know she made a difference. Thank you again for your feedback and for being a valued part of our community!

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Venessa was able to turn your call into such a positive one. Her dedication to providing clear, helpful information and outstanding service truly makes a difference, and we're so glad it led you to not only stay with us but upgrade your service. We'll be sure to pass along your praise—Venessa will be delighted to know she made such an impact. Thanks again for being a valued customer!

Thank you so much for your thoughtful 5-star review! We're thrilled to hear that your experience was straightforward, helpful, and courteous. It's great to know our team was able to assist you with your coverage, keep you informed about special offers, and follow up on billing updates in a timely and respectful manner.

We truly appreciate your feedback and your trust in us. If there's ever anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!

We're thrilled to hear that you've had such a positive experience with our team—not just once, but twice in six months! It's incredibly rewarding to know that our prompt responses, friendly and professional staff, and smooth reimbursement process have made a difference for you.

We understand how important peace of mind is, especially when unexpected issues arise, and we're so glad our service has helped reduce stress and provide value. Your recognition of our follow-up efforts and the value of the service call fee means a great deal to us.

Thanks again for your trust and continued support. We’re always here when you need us!

Thank you for sharing your experience. We’re sorry to hear that your interaction with our representative didn’t meet your expectations.

Our goal is to provide helpful information and support without making anyone feel pressured or obligated. We also understand the importance of having time to discuss decisions with family, and we regret that your call ended in a way that felt abrupt or discourteous.

We appreciate your feedback—it helps us improve our training and service approach. If you’re open to it, we’d welcome the opportunity to make things right and answer any remaining questions you may have.

Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that Karen provided you with such friendly and helpful service—and that you were able to take advantage of the discount. It's wonderful to know you've had a great experience with ARW over the years.

Your recommendation means the world to us, and we’re honored to have earned your trust. We look forward to continuing to provide you with excellent service and support!

The ARW Team

Thank you for taking the time to share your feedback.

At ARW Home, we strive to be transparent about our coverage and policies. All customers are provided with a 30-day free trial period specifically to review the terms of their plan in detail. During this time, they may cancel for a full refund if the coverage does not meet their expectations. We encourage all plan holders—and those purchasing on behalf of others—to take advantage of this period to ensure the plan aligns with the property’s specific needs.

If your client has any outstanding questions or would like to discuss their coverage further, we welcome them to contact us directly at (888) 508-8886. Our goal is always to provide helpful, respectful, and timely support.

Thank you again for your feedback—it helps us improve.

Thank you for taking the time to share your experience.

We understand how important timely service is—especially when it comes to essential appliances like your refrigerator. While we do our best to dispatch service providers quickly, there are times when availability in certain areas can be limited, which unfortunately can lead to delays.

Per the terms of the service agreement, once a claim is initiated and a technician is dispatched, the service process begins. However, we recognize that in your case, the delays and rescheduling were unacceptable, and we sincerely apologize for the inconvenience this caused.

We respect your decision to cancel your plan and appreciate the opportunity you gave us. Your feedback has been shared with our leadership team to help improve our service coordination and communication moving forward.

Thank you for taking the time to share your experience with us. According to the terms outlined in the service agreement, the service fee is nonrefundable and is applied once a claim is dispatched, regardless of the outcome or whether the repair is completed. That said, we truly value your feedback and appreciate you bringing this matter to our attention.

Thank you so much for your kind words and for taking the time to share your experience! 🌟 We're thrilled to hear that everything was taken care of smoothly and that our team member was courteous and helpful in resolving your payment issue. We understand how frustrating payment hiccups can be, and we're glad we could make the process easy and stress-free for you. If you ever need assistance again, we're always here to help!

Thank you so much for your wonderful review! 🌟 We’re thrilled to hear that your technician provided such a professional, friendly, and informative experience. It’s great to know he arrived on time, clearly explained the issue with your washer, and took the time to answer all your questions with care and clarity.

We take pride in working with technicians who are not only skilled and experienced but also respectful and clean in their work. Your recommendation means the world to us, and we’re so glad we could deliver an excellent experience for you.

Thanks again for choosing us—we’re always here when you need us!

Thank you so much for your fantastic review! 🌟 We're thrilled to hear that White’s A/C delivered such a great experience and that your technician was knowledgeable, communicative, and efficient. It’s especially meaningful to know that, after some tough experiences with other warranty companies, this one stood out in a positive way.

We’re proud to work with vendors like White’s A/C who go above and beyond to provide timely, high-quality service.

Thanks again for sharing your experience!

Thank you for sharing your experience and for taking the time to provide both positive and constructive feedback.

We’re glad to hear that the technician demonstrated competence in diagnosing your AC issue and that he promptly submitted the assessment while still on-site. That’s exactly the kind of service standard we aim to uphold.

That said, we sincerely apologize for the lack of timely communication prior to your appointment and the delay in his arrival. Your comments regarding his presentation and professionalism are important, and we will be sharing this feedback directly with the contractor’s network to help ensure that all technicians represent ARW with the level of courtesy and professionalism our customers deserve.

Regarding the reimbursement check, our current processing schedule is designed to ensure accuracy and thorough review. That said, we genuinely appreciate your suggestion.

Thank you so much for your kind review! We're so glad to hear that the issue was resolved quickly and that the service met your expectations. It’s always our goal to make the process as smooth and efficient as possible. We truly appreciate your recommendation to family and friends — that means a lot to us! If you ever need assistance again, we’re just a call away. Have a great day!

Thank you so much for your kind words and for taking the time to share your experience! 🌟 We're thrilled to hear that your technician was knowledgeable and did an amazing job—that’s exactly the level of service we aim to provide.

We also truly appreciate your honest feedback about the repair process. We understand how difficult it can be to go without air conditioning, especially in the intense heat of South Louisiana. Your comments highlight an important area where we can improve, and we’re actively working to streamline our approval and repair timelines to better serve our customers—especially in urgent situations like yours.

Your patience and understanding mean a lot to us, and we’re grateful you chose us to help protect your home. If there’s anything more we can do, please don’t hesitate to reach out.

Thank you so much for your kind and detailed review! We’re thrilled to hear that Alecia provided you with such patient, kind, and attentive service. It’s wonderful to know that she took the time to address all your concerns and ensured everything was in place to process your claim smoothly. We’ll be sure to share your kind words with her — feedback like yours truly motivates our team to continue delivering excellent service. We appreciate you being a valued customer!

Thank you so much for your wonderful review! We're thrilled to hear that Elemental Appliance delivered prompt and professional service, and that our agent was able to resolve the issue efficiently. We're especially glad that Beverly’s follow-up call added to your positive experience — we’ll be sure to pass along your kind words to her. Providing courteous, knowledgeable, and caring service is what we strive for every day. We truly appreciate your feedback and look forward to serving you again in the future!

Hi Penny,

Thank you so much for your kind words! We're thrilled to hear that your technician was helpful, polite, and on time—and that the emergency switch issue was resolved quickly after the storm.

We truly appreciate your recommendation and are so glad you're happy with ARW. It means a lot to know you'd refer us to your friends. We're always here when you need us!

The ARW Customer Service Team

Hi James,

Our records indicate that a prior claim was submitted in June 2024 for an unspecified plumbing leak in the basement. The service provider assigned to the claim classified the issue as minor and marked the repair as complete. In such cases, ARW does not require a detailed report from the technician.

Please note that ARW does not and has never provided coverage for sump pump systems. As such, we are unable to assist with the current sump pump failure.

We appreciate your understanding.

ARW