ARW Home Reviews
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About ARW Home
ARW Home, formerly known as American Residential Warranty, is a home warranty company that serves all 50 states. Each service call costs $125, and you can choose a local or in-network technician. Plans start 30 days after the purchase date and provide 24/7 emergency response on a variety of systems and appliances.
Visit arwhome.com- Covers systems and appliances regardless of age or model
- Covers multifamily homes and condominiums
- 30-day money-back guarantee
- Coverage caps may apply
Review Summary
Reviewers describe friendly representatives, easy claim filing and dependable technicians across HVAC, plumbing and appliances. A small number mention deductible confusion.
Reviews powering this summary
It was a little sensor that had to be replaced on it. I do my claims online, then a contractor calls me back.
Read full reviewWhen I was looking through home warranty companies, ARW Home looked interesting. I signed up with them and just recently, I filed a claim with them.
Read full reviewNick was super polite and efficient. Only wish ARW would have paid to replacement bottom rack instead of me having to purchase it myself.
Read full reviewIt’s been almost three years since then, and I had a claim not too long ago, and it was processed fairly quickly.
Read full reviewThe deductible was reasonable. I submitted a claim with my garbage disposal. I did it online and someone came out in about a week.
Read full reviewThe company that fixed my AC unit was very professional but it takes too long for approval for them to fix stuff.
Read full reviewI've had it for two years now and the package that I have is good for the premium that we pay. I call when I submit a claim and the process is easy.
Read full reviewI filed a claim for repairs to my washing machine, my refrigerator, my dishwasher, and my microwave. The claim experience is very good.
Read full reviewIn January, 2026, start having problems with the washing machine and called to file a claim.
Read full reviewNow y'all won't reimburse me for my water heater. I had to do all the work, getting someone to come install my hot water heater.
Read full reviewAngel was so nice and respectful. She sold me on adding additional items to my plan. She was very knowledgeable about my coverage and my savings.
Read full reviewAww man I spoke with Shaune today and I had a concern that was bothering me and she walked me through the program
Read full reviewMy representative was so helpful with getting my policy updated with my debit info as well as adding on additional well water line coverage
Read full reviewExcellent customer service from Jason **, he was so kind and informative. He explained all my coverages and was so understanding of my questions.
Read full reviewTiffany answered all of my questions and was very friendly. She explained all of my coverages, my new payment, and sent me a copy of my policy.
Read full reviewMy air conditioning went out and American Residential Warranty replaced the heating and cooling systems and covered a third of the cost.
Read full reviewThe company could use some improvement, dragging their feet and maybe finding better companies to do repairs but My Rep Kevin
Read full reviewShe explained my plan to me and advised me on things no one had ever told me about my plan. Martha gets 10 stars from me, ARW.
Read full reviewWe have a 80 gal water heater they would us they wouldn’t covered it because our Top Tier plan only cover 75 gal
Read full reviewI called to report the outside water leak. The service request was denied as I was told outside water damage is not covered, only inside the house.
Read full reviewExcellent customer service and experience. The representative was courteous and friendly. She was very understanding.
Read full reviewThe woman that helped me was very knowledgeable, courteous, and professional.
Read full reviewThese words are from the heart. I truly do appreciate the woman and customer service representative she is !!
Read full reviewProvided a full follow-up, offered great advice, and explained everything with exceptional clarity. Truly professional, kind, and dedicated.
Read full reviewGreat interaction on the phone correcting the issue on my account. Thank you for your amazing customer service skills.
Read full reviewWonderful customer service especially with Ms. **. Very responsive and professional. Would highly recommend them to my friends and family.
Read full reviewThey were quick, professional, and very helpful. No drawn out questions or multiple visits to evaluate the problem which I appreciated very much.
Read full reviewHe took his time to assist me with my questions and volunteered to escalate my claim! Great customer service is very rare these days.
Read full reviewThank you so much for servicing our home appliances and more. Very gracious. 😀 ARW Has the greatest customer service thus far today.
Read full reviewWe didn't sign for the repair invoice because the repair was not done. Please retain the good reputation of your company & repair our sewer line.
Read full reviewThe third time they came out, I was getting mad because they hadn't fixed it, because it worked for a while, and it would quit drying again.
Read full reviewThe tech who came out was very polite and professional. Then, I got another and the tech was a bad one.
Read full reviewGreat service and completely satisfied. Repairman was on time and fixed all problems with my bathroom plumbing. I would use Mr. ** again if needed.
Read full reviewI just called them and told them what the problem was. They looked up my account, and everything was cordial. The technician who came out was great.
Read full reviewTechnician was very polite and was on time. Thank you very much. We would recommend your company to our friends. I am very happy with ARW.
Read full reviewThey did send a plumber over here with me to other things to fix
Read full reviewThe technician was on time and explained why the washer was not working properly. The technician was very professional and friendly.
Read full reviewAs far as the AC technician that ARW sent out, he did not contact me after a few days so I had to contact him.
Read full reviewI haven't had air since June 8th. I reported it on June 9th. The people came out and they said they'd be back out. They're never on time.
Read full reviewContractor contacted me to schedule a inspection for potential water leak under the home, three sheets in the wind.
Read full reviewVery helpful. Helped with everything I needed done. Was fast and mindful of my situation. Helped in other areas.
Read full reviewGot me the information I needed and took care of my knees right away. She helped get my payment started back right away. Great customer service.
Read full reviewI was very satisfied with her responses. I was concerned about my debit card being saved on file. Denise explained that the case was system driven.
Read full reviewThe job was done quickly. The problem was fixed. Thank you so much for sending someone out. Hopefully, this issue will not happen again.
Read full reviewCalled ARW and customer service was helpful in recommending 2nd Company and thankfully they responded quickly considering It was a very cold time.
Read full review** dealt with Office or upper echelon and kept my business as a customer and even got me a reduction on my bill which I paid promptly.
Read full reviewI called ARW and within 20 minutes they had placed an emergency repair order. I’m very PLEASED with this quick response.
Read full reviewThey immediately called an air-conditioning company to get in touch with me to schedule an appointment.
Read full reviewIt was very quick and well done. She helped by asking what I needed help with, took my information and helped keep my time short and fast.
Read full reviewKaren was friendly, efficient and solved my issue quickly! It was refreshing to speak to someone who knows her job and is happy doing her job so well!
Read full reviewOf course the price of everything is becoming more & more expensive but the service call fee is worth it vs. the out of pocket money it would cost.
Read full reviewKnowledgeable. I had a few questions and he gave accurate detailed feedback. I really appreciated his decorum and professionalism.
Read full reviewThe contractor was out within two days. Go ahead and get ARW Home. It will be worth the troubles of paying monthly. The price is reasonable.
Read full reviewI’d like to thank Karen and the payment department for reaching out and helping me make a payment today and set up a payment for next month.
Read full reviewThere were no hassle. Just pay your monthly payment and they will be there for you.
Read full reviewVery pleasant and efficient. Pleasure to talk to. Always nice to hear a friendly voice on the other end of the phone, especially with billing issues.
Read full reviewI had the most absolute best interaction with Karen in billing.
Read full reviewWe paid the $120 service fee, we pay our monthly premium, and the plumber who came out said he couldn’t fix the issue and would send someone else.
Read full reviewI had maintenance people come out and had already paid $200, and at that point, it felt like they were trying to recover some of that cost.
Read full reviewMy client paid for a warranty that’s now full of fine print excuses and exclusions. ARW Home is not transparent, not helpful, and not worth the money.
Read full reviewReviewers describe ARW Home's claims as easy to file by phone, with many customers reporting quick approvals on appliance and HVAC repairs. A few mention denials tied to age or preexisting condition exclusions.
Reviews about claims
It was a little sensor that had to be replaced on it. I do my claims online, then a contractor calls me back.
Read full reviewWhen I was looking through home warranty companies, ARW Home looked interesting. I signed up with them and just recently, I filed a claim with them.
Read full reviewNick was super polite and efficient. Only wish ARW would have paid to replacement bottom rack instead of me having to purchase it myself.
Read full reviewIt’s been almost three years since then, and I had a claim not too long ago, and it was processed fairly quickly.
Read full reviewThe deductible was reasonable. I submitted a claim with my garbage disposal. I did it online and someone came out in about a week.
Read full reviewThe company that fixed my AC unit was very professional but it takes too long for approval for them to fix stuff.
Read full reviewI've had it for two years now and the package that I have is good for the premium that we pay. I call when I submit a claim and the process is easy.
Read full reviewI filed a claim for repairs to my washing machine, my refrigerator, my dishwasher, and my microwave. The claim experience is very good.
Read full reviewIn January, 2026, start having problems with the washing machine and called to file a claim.
Read full reviewNow y'all won't reimburse me for my water heater. I had to do all the work, getting someone to come install my hot water heater.
Read full reviewCustomers describe ARW Home's coverage as broad and dependable for appliances and HVAC. Reviewers value plan flexibility and clear explanations at signup. Some homeowners mention exclusions or surprise out-of-pocket costs on specific repairs.
Reviews about coverage
Angel was so nice and respectful. She sold me on adding additional items to my plan. She was very knowledgeable about my coverage and my savings.
Read full reviewAww man I spoke with Shaune today and I had a concern that was bothering me and she walked me through the program
Read full reviewMy representative was so helpful with getting my policy updated with my debit info as well as adding on additional well water line coverage
Read full reviewExcellent customer service from Jason **, he was so kind and informative. He explained all my coverages and was so understanding of my questions.
Read full reviewTiffany answered all of my questions and was very friendly. She explained all of my coverages, my new payment, and sent me a copy of my policy.
Read full reviewMy air conditioning went out and American Residential Warranty replaced the heating and cooling systems and covered a third of the cost.
Read full reviewThe company could use some improvement, dragging their feet and maybe finding better companies to do repairs but My Rep Kevin
Read full reviewShe explained my plan to me and advised me on things no one had ever told me about my plan. Martha gets 10 stars from me, ARW.
Read full reviewWe have a 80 gal water heater they would us they wouldn’t covered it because our Top Tier plan only cover 75 gal
Read full reviewI called to report the outside water leak. The service request was denied as I was told outside water damage is not covered, only inside the house.
Read full reviewReviewers praise ARW Home's representatives as friendly, courteous and professional. Many homeowners describe agents who explained coverage clearly and resolved claims quickly. Signup, claim filing and renewals are typically handled in a single call.
Reviews about customer service
Excellent customer service and experience. The representative was courteous and friendly. She was very understanding.
Read full reviewThe woman that helped me was very knowledgeable, courteous, and professional.
Read full reviewThese words are from the heart. I truly do appreciate the woman and customer service representative she is !!
Read full reviewProvided a full follow-up, offered great advice, and explained everything with exceptional clarity. Truly professional, kind, and dedicated.
Read full reviewGreat interaction on the phone correcting the issue on my account. Thank you for your amazing customer service skills.
Read full reviewWonderful customer service especially with Ms. **. Very responsive and professional. Would highly recommend them to my friends and family.
Read full reviewThey were quick, professional, and very helpful. No drawn out questions or multiple visits to evaluate the problem which I appreciated very much.
Read full reviewHe took his time to assist me with my questions and volunteered to escalate my claim! Great customer service is very rare these days.
Read full reviewThank you so much for servicing our home appliances and more. Very gracious. 😀 ARW Has the greatest customer service thus far today.
Read full reviewWe didn't sign for the repair invoice because the repair was not done. Please retain the good reputation of your company & repair our sewer line.
Read full reviewHomeowners describe ARW Home's contractors as skilled and dependable. Reviewers praise technicians who diagnosed and resolved problems on the first visit. A few mention contractors who couldn't be found in their area.
Reviews about contractors
The third time they came out, I was getting mad because they hadn't fixed it, because it worked for a while, and it would quit drying again.
Read full reviewThe tech who came out was very polite and professional. Then, I got another and the tech was a bad one.
Read full reviewGreat service and completely satisfied. Repairman was on time and fixed all problems with my bathroom plumbing. I would use Mr. ** again if needed.
Read full reviewI just called them and told them what the problem was. They looked up my account, and everything was cordial. The technician who came out was great.
Read full reviewTechnician was very polite and was on time. Thank you very much. We would recommend your company to our friends. I am very happy with ARW.
Read full reviewThey did send a plumber over here with me to other things to fix
Read full reviewThe technician was on time and explained why the washer was not working properly. The technician was very professional and friendly.
Read full reviewAs far as the AC technician that ARW sent out, he did not contact me after a few days so I had to contact him.
Read full reviewI haven't had air since June 8th. I reported it on June 9th. The people came out and they said they'd be back out. They're never on time.
Read full reviewContractor contacted me to schedule a inspection for potential water leak under the home, three sheets in the wind.
Read full reviewCustomers describe ARW Home's response as consistently fast. Reviewers report same-day or next-day technician dispatch on urgent repairs and quick phone-based claim filing.
Reviews about response time
Very helpful. Helped with everything I needed done. Was fast and mindful of my situation. Helped in other areas.
Read full reviewGot me the information I needed and took care of my knees right away. She helped get my payment started back right away. Great customer service.
Read full reviewI was very satisfied with her responses. I was concerned about my debit card being saved on file. Denise explained that the case was system driven.
Read full reviewThe job was done quickly. The problem was fixed. Thank you so much for sending someone out. Hopefully, this issue will not happen again.
Read full reviewCalled ARW and customer service was helpful in recommending 2nd Company and thankfully they responded quickly considering It was a very cold time.
Read full review** dealt with Office or upper echelon and kept my business as a customer and even got me a reduction on my bill which I paid promptly.
Read full reviewI called ARW and within 20 minutes they had placed an emergency repair order. I’m very PLEASED with this quick response.
Read full reviewThey immediately called an air-conditioning company to get in touch with me to schedule an appointment.
Read full reviewIt was very quick and well done. She helped by asking what I needed help with, took my information and helped keep my time short and fast.
Read full reviewKaren was friendly, efficient and solved my issue quickly! It was refreshing to speak to someone who knows her job and is happy doing her job so well!
Read full reviewReviewers describe ARW Home's pricing as fair, with many customers citing reasonable monthly rates and payouts on covered repairs. Some mention deductible surprises or partial reimbursements.
Reviews about value and pricing
Of course the price of everything is becoming more & more expensive but the service call fee is worth it vs. the out of pocket money it would cost.
Read full reviewKnowledgeable. I had a few questions and he gave accurate detailed feedback. I really appreciated his decorum and professionalism.
Read full reviewThe contractor was out within two days. Go ahead and get ARW Home. It will be worth the troubles of paying monthly. The price is reasonable.
Read full reviewI’d like to thank Karen and the payment department for reaching out and helping me make a payment today and set up a payment for next month.
Read full reviewThere were no hassle. Just pay your monthly payment and they will be there for you.
Read full reviewVery pleasant and efficient. Pleasure to talk to. Always nice to hear a friendly voice on the other end of the phone, especially with billing issues.
Read full reviewI had the most absolute best interaction with Karen in billing.
Read full reviewWe paid the $120 service fee, we pay our monthly premium, and the plumber who came out said he couldn’t fix the issue and would send someone else.
Read full reviewI had maintenance people come out and had already paid $200, and at that point, it felt like they were trying to recover some of that cost.
Read full reviewMy client paid for a warranty that’s now full of fine print excuses and exclusions. ARW Home is not transparent, not helpful, and not worth the money.
Read full reviewHow ARW Home works
ARW Home is a home warranty provider that offers service contracts designed to help homeowners cover the cost of repairing or replacing select home systems and appliances. The company operates nationwide and allows customers to choose between local contractors or ARW’s in-network technicians for service requests. If you want to choose your own technician, ARW requests that you reach out for authorization first.
ARW Home coverage and plans
ARW Home offers three plans: Kitchen Plus, Platinum and Platinum Premier.
| Coverage | Kitchen Plus | Platinum | Platinum Premier |
|---|---|---|---|
| Air conditioning |  |  | |
| Electrical | | | |
| Heating | | | |
| Plumbing | | | |
| Ductwork | | | |
| Water heaters | | | |
| Exterior water lines | | | |
| Interior plumbing lines | | | |
| Interior electrical lines | | | |
| Sump pump | | | |
| HVAC tuneups | | | |
| Refrigerators | | | |
| Dishwashers | | | |
| Oven | | | |
| Range | | | |
| Cooktop | | | |
| Built-in microwaves | | | |
| Built-in food centers | | | |
| Garbage disposals | | | |
| Trash compactors | | | |
| Ice maker | | | |
| Instant hot/cold water dispensers | | | |
| Range exhaust hood | | | |
| Kitchen exhaust fan | | | |
| Clothes washers | | | |
| Clothes dryers | | | |
| Toilets | | | |
| Whirlpool bathtub | | | |
| Faucets | | | |
| Ceiling fans | | | |
| Attic fan | | | |
| Central vacuums | | | |
| Doorbells | | | |
| Garage door openers | | | |
| Roof leak repairs | | | |
| Main breaker | | | |
| Plumbing stoppages | | | |
| Home electronics | | | |
| Smoke detectors | | | |
| Jetted tub components | | | |
| Monthly premium cost | $39.99 | $59.99 | $89.99 |
| Annual premium cost | $479.99 | $779.99 | $1,019.99 |
| Type | Appliances | Systems | Combo |
| Plan name | Kitchen Plus | Platinum | Platinum Premier |
| Monthly cost | $39.99 | $64.99 | $84.99 |
| Annual cost | $479.99 | $779.99 | $1,019.99 |
| Monthly cost | $39.99 | $64.99 | $84.99 |
| Monthly cost | N/A | N/A | N/A |
| Monthly cost | N/A | N/A | N/A |
ARW Home add-on coverage
ARW Home also offers a variety of add-on coverage options:
Water and sewer line plans
The company offers separate water and sewer plans and a combined water and sewer line protection plan that features up to $5,000 in coverage per 12-month period and $2,500 per line.
Ultimate electronics plan
This plan offers protection that's not found in a manufacturer’s warranty. It offers coverage for:
- An unlimited number of devices
- One laptop battery replacement annually
- Power surges
- Spills, drops and cracked screens on portable devices
- Workmanship and material defects
- Mechanical or electrical failures due to wear and tear
Smartphone coverage
Smartphone coverage protects all active smartphones in your home, no matter their age. It covers cracked screens, liquid damage, accidental damage and mechanical failure. You’ll get up to two claims over a rolling 12-month period and you can claim up to $1,000 per claim and $2,000 per year.
ARW Home cost
ARW Home’s plans range from $39.99 to $84.99 per month. Below are the monthly costs for each of ARW Home’s coverage plans and optional add-ons.
| Coverage plan | Cost per month |
|---|---|
| Kitchen Plus | $39.99 |
| Platinum | $64.99 |
| Platinum Premier | $84.99 |
| Water line protection plan | $10.99 |
| Sewer line protection plan | $12.99 |
| Water and sewer line protection plan | $23.98 |
| Ultimate electronics plan | $24.99 |
| Smartphone coverage | $9.99 |
ARW Home coverage exclusions
ARW Home’s coverage excludes:
- Damage due to negligence, misuse, accidents or abuse
- Preexisting conditions, defects or deficiencies
- Damage from natural disasters, pets, pests or vandalism
For a full list of exclusions, it’s best to consult a sample contract. While most home warranty companies don’t cover the above issues, some do. If coverage for any of these issues is important to you, you may want to choose a different company.
ARW Home coverage limits
ARW Home has some per-item coverage limits, along with other exclusions that apply. For example, septic system backups are limited to a maximum of $500 per occurrence.
You can view a sample contract on the company website or reach out to the company directly to learn more.
How to file an ARW Home claim
To file a claim with ARW Home, go to the company website. Then, head to the Resources tab at the top of the page and click “Home Warranty Claims” to get to the claims page. From there, you can complete a claims form to file a new claim or follow up on an existing claim.
You can also call 888-508-8886 to contact the company’s claims team or email it at claimssupport@arwhome.com.
FAQ
Where is ARW Home available?
ARW Home is available in all 50 states.
Can you cancel your home warranty with ARW Home?
Yes, you can cancel your home warranty with ARW Home at any time, subject to ARW’s cancellation terms. All of its home warranty plans come with a 30-day money-back guarantee.
How long does coverage take to start?
ARW Home coverage begins 30 days after the purchase date of your policy.
Still have questions?
Is ARW Home legit?
Yes, ARW Home is a legitimate home warranty company based in Boca Raton, Florida. ARW Home stands out for allowing customers to choose between local contractors and in-network technicians. It’s also available nationwide.
Like most major home warranty companies, ARW Home offers tiered plans, optional add-ons and a 30-day waiting period before coverage begins. Its coverage structure and exclusions are generally in line with industry standards, particularly when it comes to not covering preexisting conditions or damage from misuse or abuse.
However, ARW Home’s pricing may be less competitive for some homeowners when compared to other providers that offer more comprehensive coverage for a similar monthly fee or higher payout caps on major systems.
ARW Home Reviews
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- 4,976,238 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Sept. 23, 2026
American Residential Warranty was the coverage I got when I got the house and it's been a great experience so far. Whenever I need something, I call them and it doesn't take long for them to send someone out here. If I have a plumbing issue, within two or three days, a plumber is out here. It's a fast turnaround. The technicians with the AC unit, the heater, the dishwasher, and the plumbing have been great. I wish there was an app for it though, unless there is and I just haven't downloaded it yet. But besides that, whenever I call, the people are so friendly. Even when I'm a day late on my bill, they're nice and understanding. As for the price, it's fine because I only pay $70 a month and the $100 deductible is reasonable. A lot of times, whatever's going on with the house is covered under the warranty so that's all I pay.
Thank you for the wonderful review and for sharing your experience with ARW Home! We’re glad our team and service providers have consistently provided friendly, timely assistance.
ARW Home does have a mobile app available. You can download it by searching “ARW Home” in your device’s app store. We hope it makes managing your account and service needs even more convenient. Thank you for choosing ARW Home!
Reviewed Sept. 16, 2026
We're on our second year with ARW Home now. Our first call to them was good. There were no problems. We had a plumbing issue, and I reached out to them by phone. Their reps were friendly and very helpful. The customer service was good. The turnaround time was within 48 hours. The people they sent gave me a diagnosis. I would recommend ARW. That was a good experience.
Hello,
Thank you for sharing your positive experience with ARW Home! We’re delighted to hear that our team provided you with friendly and helpful service during your plumbing issue and that the resolution was prompt. Your recommendation means a lot to us, and we are thrilled to have been able to deliver an experience that met your expectations. If you have any future needs, please feel free to reach out. We look forward to continuing to provide you with excellent service.
Sincerely,ARW Home
Reviewed Sept. 17, 2026
I used to have Duke Energy for my water heater, water line, and electric. I was paying almost the same amount as I'm paying ARW now for full coverage on everything. If I'm going to pay 90-some dollars a month, I might as well have full coverage. With Duke Energy, I was paying $84 only for four things. Having ARW, I'm going to save money in the long run if anything happens to other things than the four items.
When I had a problem with my washer, ARW took care of it. I only had to pay the initial $125 for the technician to come out and check it. The guy knew his business. He explained everything to me. He made sure that he had everything. He had to drain the water out of the washer. He asked me if I had some old towels and put that down so nothing would get on the floor. My washer wouldn't have been covered had I not had ARW.
I got a few other small things, but they're not worth calling for $125 so I thought I'd just wait. If I have them come out for that, I want to have a few more other problems that they can fix. I've already told a couple of people about ARW. You can't beat it. Once your home gets fairly old, you're going to need it because little things go wrong and sometimes they add up to big things. We've been in this house over 20 years and most of our appliances are about that old.
Thank you for sharing your detailed experience with us. We're delighted to hear that you find value in your coverage with ARW, especially in comparison to past service providers. It's wonderful that our technician was able to address your washer issue efficiently and professionally. We appreciate your understanding regarding service calls for smaller issues and commend your strategy to maximize the benefit of your coverage. It’s great to know you’re spreading the word about ARW, and we’re here to ensure your experience continues to be positive. If there’s anything more you need, please don’t hesitate to reach out. Thank you for being a part of the ARW family!
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Reviewed Sept. 15, 2026
When I didn't have any water and my well went out, I called ARW, and they were trying to find a person to work on that. But they couldn't find anyone. I also couldn't find anybody to work on that. So they cashed me out. They sent me $1,000 so I could have that money to find somebody to fix the pump for me. I thought that was pretty good.
The next thing that I had a claim was my furnace. My son really helped me out with that. He communicated online with ARW, and I found out everything they needed. When the guy came to fix it, we told them all the information we needed to have to be able to send back to ARW. We told ARW that we had a company coming, and communicated with the company, and when they were coming and all. We just kept in communication, and it worked out real well. I had it fixed last Friday. We haven't been able to send them the last part of the information after they fixed it. So, I'm hoping that they will be good with that, but that remains to be seen. But I haven't had any problems, and they've been very communicative.
I like the communication. That's the best thing I like about ARW. But they could do it on paper like old people like me do. No internet stuff. It's really hard. I have my son do the other. People my age are not used to that at all. Maybe they could do both. Do something for people that are older and don't wanna do the internet stuff. Then do something for the younger people that can do the internet stuff for them.
Thank you for sharing your experiences with ARW! We’re delighted to hear that you found our communication helpful and the cash-out option for your well pump issue beneficial. We appreciate your feedback regarding the process and are glad to know it has been generally smooth and collaborative, especially with your son's assistance in navigating the online platform.
We are always looking for ways to better serve all of our customers, including offering more straightforward options for those who prefer traditional communication methods over digital ones. We value your suggestion to accommodate both preferences and will continue to work on enhancing our services to meet diverse needs.
If there’s anything else we can do to assist you, or if you have more thoughts to share, please don’t hesitate to reach out. Thank you for being a part of the ARW family.
Reviewed Sept. 12, 2026
I've been with American Residential Warranty for seven years, since I purchased my home. They had a huge range, and they were flexible. They were also affordable. I like that when you get with them, you feel very protected. With the package that they have, you feel very protected. Everyone knows that you're supposed to protect the piping in your home, but what about outside your home on your property in your lawn? So, it's that type of protection that they provide that other warranties do not.
When I have a claim, either I do it online or I call in. It's very easy. Then I get the contractor's name, their number, and their basic information. That way, I can look them up and see if they're good quality. I like that if I wanted to get my own contractor, I can. I just have to get with a contractor that takes home warranty, which is another factor. A lot of other warranties don't let you do that either. So, they could send you a 2.0 rated company, which is why I got rid of American Home Shield. Whereas with American Residential Warranty, I can call for the same thing, get that plumber, get it done, get all the stuff that I need, get a diagnostic for it, and it's no problem. The company is a 4.8 rated company.
The packages that American Residential Warranty has are very robust. If push come to shove, you want to get your own contractor that's licensed, as long as they take the warranty. Because it has to be approved on both ends. That's a win-win right there. That is just so hard to find. Usually, you're stuck with these low-budget contractors, and then you like, “Ugh.” And then you already spent your money. Get with a company that is flexible and provides you a very robust package. There's no such thing as the perfect home warranty, but you wanna get something that offers a very robust package where you feel seen as a homeowner. Make sure that the package has things in there that other home warranties don't have.
Thank you for sharing your detailed experience with American Residential Warranty. We’re delighted to hear how satisfied you are with the flexibility, affordability, and extensive protection provided by our plans. It’s wonderful to know that the ability to choose your own contractor and the ease of filing claims online or over the phone have enhanced your experience. Your appreciation for our robust packages and the unique coverage we offer validates the efforts we put into ensuring our customers feel secure and well-served. We truly value your trust and loyalty over the years. If there’s ever anything more we can do to assist you, please don’t hesitate to reach out. We look forward to continuing to provide you with exceptional service.
Reviewed Aug. 21, 2026
I was having issues with my previous warranty company and I switched to ARW Home. It’s been a little over a year and they have been great. ARW has fixed the oven and the heater so far. I had easy communication and they finished the job within a week. It's been so much better than the other company I had.
The igniter on the oven went out, and they had someone come out and replace it. The technician just asked where the oven was and then got to work, I said thank you for checking it, and that was that. I was also working from home, so I was out of pocket while he was there. I called ARW on the phone, and they took all the information over the phone. I talked to someone and didn't have to do anything online. I'm glad that I switched to ARW because I had such a headache with people before. I've talked to someone I know about the company because of how fast they helped with the oven. The reps always answer the phone. Plus, the cost of the warranty is cheaper than my ADT coverage.
Thank you for the wonderful 5-star review! We’re delighted to hear that your experience with ARW Home has been such a positive one and that we’ve been able to assist with both your oven and heating system. It’s especially rewarding to hear that you found the process easy, communication responsive, and service timely. We truly appreciate your recommendation and are grateful you chose ARW Home for your home warranty needs!
Reviewed Aug. 11, 2026
I added a warranty because my parents had one in their home, and they just said it was a good thing to have. I had thought about adding it and I've had ARW for four months now. My experience has been great so far. I've only had one issue since; it was last month in July, with a dishwasher, where the motor got clogged. It was an easy fix. It was easy to do the claim online. It took a minute to be called by the company. Everything with ARW was fine and easy to go through, handle, and get done.
The tech who came out was great when they made it. It was at least about a week later after I first filed the claim that I even heard something. But it wasn't like my refrigerator was broken. I can wash dishes by hand. It wasn't something that I was like, “Nope, I need this fixed today,” where I was very agitated that it took so long. It didn't bother me for this type of thing. But once the tech was here, he was very professional. He was fine and did it very quickly, and it's been working since.
I like how easy it is to file a claim with ARW. Being able to do that online in this day and age of the tech era, it's so much easier to get things done online and file a claim and do what you need to do. However, if more than one thing happens at the same time, I would love it if there was an option to be able to file one claim simultaneously for multiple things. I've paid for the whole year upfront. But adding on the extras is worth it, like the washer, dryer, and things like that. Because when you really break it down, it's worth it to add on the extra options.
Thank you for sharing your positive experience with ARW. We’re pleased to hear that filing a claim online was straightforward for you, and that the technician provided professional service once on site. We appreciate your understanding regarding the timing of the service, and it's great to know the resolution was satisfactory. We acknowledge your suggestion about filing multiple claims simultaneously, which is valuable feedback as we continually seek to improve our service offerings. Your decision to pay upfront and add extra coverage demonstrates your confidence in our service, and we're glad you find it beneficial. Should you need further assistance, feel free to reach out. Thank you for choosing ARW Home, and we look forward to serving you in the future.
Reviewed Oct. 3, 2026
We have had an excellent relationship with everyone in your company. Always kind and professional.
Thank you for sharing your wonderful experience with us! We are thrilled to hear that our team has consistently provided you with kind and professional service. We truly value your positive feedback and are committed to maintaining this level of excellence. If there is anything else you need, please don’t hesitate to reach out. We look forward to continuing to serve you.
Reviewed Oct. 2, 2026
I was very pleased with service. She was very professional and courteous.
Thank you for sharing your positive experience with us! We're delighted to hear that you were pleased with the professional and courteous service you received. Your kind words are greatly appreciated, and we look forward to continuing to serve you with the same level of excellence. If there's anything else you need, please don't hesitate to reach out.
Reviewed Sept. 30, 2026
Since I’ve made a contract with this company there has been nothing but professionalism! I can actually talk with a person! That’s an A+ for me. The gentleman I spoke with (Dove) very articulate and attentive.
Thank you for sharing your experience with us! We are delighted to hear that you have received such professional service and appreciate your satisfaction with our team's attentiveness. Your positive feedback about the ability to speak directly with a representative, and the mention of Dove's articulate and attentive service, means a lot to us. We are committed to maintaining this level of service and look forward to continuing to assist you. If there's anything else you need, please do not hesitate to reach out.
Reviewed Sept. 30, 2026
I pay 95.00 a month for 5 years. Have filed for claims and they have never found a service provider in my area. I live near Bellingham Washington. They say they will reimburse but doesn’t work, you have to jump through hoops and they do not tell you what they need. Just filed another claim and we will see how it goes. They of course don’t have provider, so I will try again to get them what they need. I’m not hopeful and am going to cancel. I pay 1000 a year and they reimburse 300 supposedly, so it’s not worth it.
Steven, we understand that arranging service has been frustrating. Our records show that you enrolled on April 12, 2023, and that ARW has assisted with prior claims, including assigning a service provider and issuing a cash settlement. When local provider availability has been limited, instructions for alternative service and reimbursement have been emailed and discussed by phone. We value your business and welcome the opportunity to clarify any remaining questions and help move your current request forward.
Reviewed Sept. 29, 2026
She did an amazing job! She handled my issue well, processed my payment and ensured that I was able to log in online properly.
Thank you for sharing your positive experience with us! We are delighted to hear that she handled your issue so effectively, processed your payment, and ensured your online login was seamless. Your kind words and recognition are greatly appreciated. If there is anything else you need, please don't hesitate to reach out. We look forward to continuing to serve you with excellence.
Reviewed Sept. 28, 2026
Shantay (Shawn-tay), was amazing over the phone. I called with questions about what my converge meant and all the ends and outs of how it works. She has been by far the best customer service rep I’ve ever been able to reach at ARW. I hardly ever leave reviews, unless service is absolutely horrible. I specifically asked if there was a way to leave her one, because she did so well at her job. 10/10, give this kind lady a promotion!
Hello,
Thank you for sharing your positive experience with us! We are delighted to hear that Shantay provided you with exceptional service and was able to assist you so effectively. Your generous feedback and recognition mean a lot to us, and we'll be sure to pass along your kind words. If there's anything else you need, please don't hesitate to reach out. We look forward to continuing to serve you with excellence.
Sincerely,American Residential Warranty
Reviewed Sept. 28, 2026
The young lady, Denise, was very helpful. I recommend 5 stars for her.
Thank you for sharing your experience with us! We're thrilled to hear that Denise was able to provide you with such exceptional service. Your recommendation and positive feedback are truly appreciated. We look forward to continuing to serve you with the same level of excellence. If there's anything else you need, don't hesitate to reach out.
Reviewed Sept. 28, 2026
Denise was very pleasant, very helpful and I would just like to tell her thank you very much.
Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that Denise provided you with pleasant and helpful service. Your feedback is greatly appreciated, and we are delighted that her efforts made a positive impact on your experience. If there's anything else we can do for you, please feel free to reach out. We look forward to continuing to serve you with excellence.
Reviewed Sept. 28, 2026
Well versed in her conversation that was complete good.
Thank you for sharing your experience with us! We’re delighted to hear that you found our representative to be well-versed and helpful during your conversation. Providing thorough and attentive service is our goal, and we're thrilled to have met your expectations. If there's anything else you need, please feel free to reach out. We look forward to continuing to serve you with excellence.
Reviewed Sept. 28, 2026
Martha did a great job and she was also very compassionate and understanding.
Thank you for your kind words! We're delighted to hear that Martha provided you with such compassionate and understanding service. Her dedication is a true reflection of our commitment to ensuring an exceptional customer experience. We appreciate you taking the time to share your positive feedback and look forward to continuing to meet and exceed your expectations. Thank you again for sharing your experience!
Reviewed Sept. 26, 2026
We've been with ARW for a couple of years now. They just seem like a better fit for us. Our experience with them has been good. When we submit a claim, we call them, and they supply us with a technician. Most of the techs have been good. We had one or two that we weren't crazy for, though. It's also a little difficult getting in contact with an actual rep. But I like their accessibility on weekends.
Thank you for sharing your experience with us! We're delighted to hear that ARW has been a good fit for your needs and that you've generally had positive interactions with our technicians. We appreciate your feedback regarding the occasional difficulty in reaching a representative and value your acknowledgement of our weekend accessibility. Your insights help us strive for continual improvement in our service. If you have any further concerns or need assistance, please don't hesitate to reach out. We’re here to help and ensure your experiences remain positive.
Reviewed Sept. 24, 2026
I called to update my auto payment method. Denise was extremely helpful and knowledgeable. She answered the phone in one ring (no waiting on hold!) and she updated everything in seconds! What a great experience!!!
Hello,
Thank you for sharing your wonderful experience with us! We are thrilled to hear that Denise was able to assist you so efficiently with your auto payment update. Providing prompt, knowledgeable, and helpful service is our goal, and we’re delighted that Denise met your expectations. If there is anything else you need, please feel free to reach out. We look forward to continuing to serve you with the same level of excellence.
Reviewed Sept. 24, 2026
Good morning Sir or Ma'am, I'm writing this review because my customer service representative was very courteous in resolving my concerns on 24 Sep 26.
Hello,
Thank you for taking the time to share your experience with us. We are delighted to hear that our customer service representative was courteous and successfully addressed your concerns. We strive to provide excellent service and are pleased that we met your expectations on September 26th. If there is anything else you need or any way we can further assist you, please feel free to reach out. We look forward to continuing to serve you.
Reviewed Sept. 23, 2026
Martha was very helpful in getting me registered so I could log in to my portal. Solved my issue in a matter of minutes.
Thank you for sharing your experience with us! We're thrilled to hear that Martha was able to assist you quickly and efficiently with your registration process. Providing prompt and helpful service is our goal, and we're glad she met your expectations. If you need further assistance, feel free to reach out. We look forward to continuing to serve you!
Reviewed Sept. 23, 2026
Nove customer service was awesome at this. I am going through hardship and Nove step in and help me to keep my home warranty so I did have to cancel.
Thank you for sharing your experience with Nove! We're thrilled to hear that our team was able to assist you during a challenging time and help you keep your home warranty. Your feedback is greatly appreciated, and we're committed to continuing to provide you with the support and service you need. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you in the future.
Reviewed Sept. 23, 2026
Lucinda was absolutely professional, courteous, very knowledgeable, and answered every question and one question she was able to find the answer to my very quickly. She was great.
Thank you for sharing your wonderful experience with us! We are thrilled to hear that Lucinda provided such professional, courteous, and knowledgeable service, addressing all your questions efficiently. Your feedback is greatly appreciated, and we're delighted to know that her efforts made a positive impact on your experience. If you need any further assistance, please don't hesitate to reach out. We look forward to continuing to provide you with excellent service.
Reviewed Sept. 22, 2026
The technician arrived early, he was very pleasant, he knew exactly what was going on and showed us how to resolve the problem. We would welcome him back any time.
Thank you for sharing your experience with us! We are delighted to hear about the positive visit from our technician. It's wonderful to know that he arrived early, was pleasant, and effectively guided you through the resolution process. We truly appreciate your feedback and look forward to continuing to provide you with excellent service. If you ever need further assistance, please don't hesitate to reach out.
Reviewed Sept. 22, 2026
ARW throughout the years has been a polite and accommodating company.. Whenever a problem arose with my appliances they would immediately send a repair person out to fix whatever the problem was.. The problem was immediately taken care of… The technicians were always polite and very experienced in resolving the problem.. I appreciate their service and have recommended them to my friends..
Thank you for sharing your experience with us. We are delighted to hear that our team has consistently provided prompt and professional service whenever you've encountered issues with your appliances. It's rewarding to know that our technicians have met your expectations with their polite demeanor and expertise. Your recommendations mean a lot to us, and we're grateful for your trust and support over the years. Should you need any further assistance, please feel free to reach out. We look forward to continuing to serve you and your friends in the future.
Reviewed Sept. 22, 2026
Made 1 claim for a leaking water heater. Received email saying claim was finalized, never heard back from them. Finally emailed the "contact us" page, they reached out and told me it wasn't covered after paying the $125 service call fee. Waste of time, waste of money, no control of the lowest bidder that they send to your house.
Travis, we understand your frustration and have reviewed the account. A service provider evaluated the water heater, and the claim determination was based on the diagnosis and the applicable service agreement.
We appreciate your feedback and recognize the importance of clear and timely communication throughout the claim process.
Reviewed Sept. 22, 2026
I am a return customer. I now know American Residential Warranty is the best choice.
Thank you for your kind words and for choosing us once again. We're delighted to hear that you consider American Residential Warranty the best choice. Your continued trust and satisfaction are extremely important to us. If there is anything more we can do to enhance your experience, please feel free to reach out. We look forward to continuing to provide you with exceptional service and warranty protection for your home. Sincerely, American Residential Warranty
Reviewed Sept. 21, 2026
Do not use this company or waste your hard-earned money with them. When we needed help during an emergency, they denied our claim and left us to deal with the situation on our own. Our home AC unit broke down, so we called a technician to come inspect it. He did not perform any repairs; he simply told us that we needed a new unit. My husband then contacted the home warranty company. We spoke with a representative who took all of our information and even accepted our payment. Later, we were told that our claim was being denied because we had called a technician before contacting the warranty company.
We were never informed that doing so could result in our claim being denied. When you are dealing with an emergency, the last thing you expect is for a company you pay for protection to use a situation like this against you. Based on our experience, we strongly recommend thinking twice before giving this company your hard-earned money.
Luz, we reviewed the concerns raised and understand that the AC issue was considered urgent. Customers may use their own licensed service provider; however, the service agreement requires the failure to be reported to ARW and the service authorized before diagnostic or repair services are completed.
A claim can be initiated through the Claims Department, ARW’s automated phone system, or the online customer portal, so customers do not always need to wait for a representative. The account history also reflects that the required claim process had been followed successfully on a prior service request.
In this case, the outside evaluation occurred before the claim was reported, so ARW did not have the opportunity to review the failure or authorize the service beforehand. The service fee collected when the claim was initiated was subsequently refunded.
We understand that you disagree with the outcome and appreciate the opportunity to clarify the process.
Reviewed Sept. 21, 2026
Professional & efficient. Did not try to oversell me on products I can't use at this time.
Thank you for taking the time to share your feedback. We're pleased to hear that you found our service to be both professional and efficient. It's important to us to provide appropriate solutions without promoting unnecessary products. If there’s anything more we can assist you with, please don’t hesitate to reach out. Your experience is valuable to us, and we look forward to serving you again in the future.
Reviewed Sept. 21, 2026
I had to change my form of payment, and Denise was very courteous and very efficient.
Thank you for sharing your positive experience with us! We are delighted to hear that Denise provided courteous and efficient assistance during your payment change. We greatly appreciate your feedback and look forward to continuing to offer you exceptional service. If you need any further assistance, please don't hesitate to reach out.
Reviewed Sept. 21, 2026
Representative was very professional and knowledgeable.
Thank you for sharing your positive experience with us! We are delighted to hear that our representative provided professional and knowledgeable service. Your feedback is greatly appreciated, and we are pleased to know that our efforts contributed to your satisfaction. If you ever need further assistance, please feel free to reach out. We look forward to continuing to serve you with excellence.
Reviewed Sept. 18, 2026
After a long talk with Debra, I felt like she was honest with all my questions. My concerns were addressed better and more honestly than the competition. I feel comfortable with my decision to secure their warranty agreement. This was after checking over 10 other warranty companies.
Thank you for sharing your positive experience with us. We're thrilled to hear that Debra was able to provide you with honest and comprehensive information, helping you feel comfortable in your decision to choose our warranty service. It's wonderful to know that our commitment to transparency and quality service has made a difference for you, especially after your extensive research. We truly appreciate your trust and look forward to serving you with the same dedication and excellence. If you have any further questions or need assistance, please don't hesitate to reach out.
Reviewed Sept. 18, 2026
My washing machine went out and I had to call ARW and they sent somebody out to fix it. They had to order parts and come back. They took care of it in a very timely manner. I was satisfied with them because the tech came out and checked, told me what the problem was, and said he had to order a part. When he got the part in, he'd bring it back and fix it and he did. I was happy with the experience.
Thank you for sharing your positive experience with us! We're delighted to hear that your washing machine issue was resolved efficiently and to your satisfaction. It’s great to know that our technician provided clear communication and timely service by ordering the necessary parts and completing the repair promptly. We appreciate your feedback and are here to assist with any future needs. If there’s anything else you would like to share, please feel free to reach out to us.
Reviewed Sept. 17, 2026
Just want to say that I was talked to this morning by a very nice person named Denice! She updated my new card information & got my last month fee refunded. Denice also mentioned about getting house protection!
Thank you for sharing your positive experience! We're delighted to hear that Denice was able to assist you with updating your card information and processing your refund. It's great to know she also informed you about house protection options available. We’re thrilled you had such a positive interaction and we look forward to continuing to provide you with excellent service. If you have any further questions or need assistance, please feel free to reach out.
Reviewed Sept. 17, 2026
Denise was very kind, polite and respectful. She scheduled my payment and gave me information on when I move out of this house to a new one.
Thank you for sharing your experience with us. We're delighted to hear that Denise provided you with kind and respectful service, helping with your payment and offering information for your upcoming move. It's great to know that our team could assist you smoothly during this transition. Should you have any more questions or need further assistance, please feel free to reach out. Your satisfaction is important to us, and we look forward to continuing to serve you.
Reviewed Sept. 15, 2026
Denise was very helpful and courteous! I would definitely recommend to family and friends! She handled everything very timely and professional!
Thank you for your wonderful feedback! We are thrilled to hear that Denise provided you with helpful and courteous service. It's great to know she handled everything promptly and professionally. We appreciate your recommendation to family and friends, and we look forward to continuing to provide you with excellent service in the future. If you ever need further assistance, please don't hesitate to reach out.
Reviewed Sept. 14, 2026
The agent was very helpful. She answered all my questions and pointed me in the right direction. Thanks.
Thank you for your kind feedback! We're thrilled to hear that our agent was able to assist you effectively and provide the guidance you needed. Your satisfaction is important to us, and we're delighted to know your experience was positive. If you have any further questions or require assistance, please don't hesitate to reach out. We look forward to serving you again in the future!
Reviewed Sept. 14, 2026
My dishwasher didn't empty, and the soap thing didn't open. It started working, but the contractor still came out and changed the thing, even though it was unavailable. But they took care of it. It was all right.
Thank you for sharing your experience with us. We're glad to hear that the issue with your dishwasher was resolved quickly and that our contractor was able to provide assistance despite the initial challenges. We appreciate your patience and are here to help should you need further support in the future. Thank you for choosing our services.
Reviewed Sept. 13, 2026
I had ARW for eight months. I cancelled them already. When I first called them about my septic tank, they didn't cover much of parts of a septic tank. Then my refrigerator went out. The guy came out. He checked it. They sent me a check for $500. But like I told the lady, I wound up spending over $2,400 on an icebox. Their service was horrible. I didn't care for their service, so I canceled them and I went back to Old Republic.
Shelton, we reviewed your account and claim history. During approximately eight months with ARW, benefits were provided toward multiple claims in accordance with the applicable coverage and limits. The total benefits provided exceeded the amount paid for the service plan during that period, resulting in a meaningful financial benefit.
While the benefits did not cover the full cost of the refrigerator replacement, the plan provided coverage as outlined in the applicable service agreement. We appreciate the opportunity to clarify the value provided during your time with ARW.
Reviewed Sept. 12, 2026
In the end the results were favorable. However, after several scheduled appointments cancelled by contractors. ARW took approximately 2 weeks to instruct me to seek my own vendor for repair. Once located the vendor repaired my unit post haste. I received my refund of costs 9/10/2026 from ARW. Things are in order now. THX.
TET
Thank you for sharing your experience with us. We’re glad to hear that everything is now in order and that you received your refund successfully. We apologize for any inconvenience caused by the initial delays and appreciate your patience as we worked to resolve the issue. If there’s anything more we can do to assist you in the future, please don’t hesitate to reach out. We look forward to continuing to serve your home warranty needs.
Reviewed Sept. 11, 2026
I am pleased with the professional, friendly service from ARW.
Thank you for your kind words about the service from ARW! We are thrilled to hear that our team provided professional and friendly service. We truly appreciate your feedback and are glad to know that your experience was positive. If you need any further assistance, please don't hesitate to reach out. We look forward to continuing to serve you with excellence.
Reviewed Sept. 11, 2026
ARW Home was recommended by the realtor when I purchased my property, and I've submitted two claims with them over the two years. However, the ones that they tried to recommend were horrible. I had a guy make an appointment and come all the way out here. I was here waiting for him and had to be away from work. When he got here, it turned out he wasn't even the right contractor for the job. That was frustrating. But the good thing is, ARW allows you to use your own technician and I've taken advantage of that on both occasions.
I went to do a second claim on the second claim that I did. It was on our air conditioning unit which is about 20 years old. We were gonna try to fix it or get rid of it and was hoping to save some money and fix it for now. We had our contractor come out, repaired the unit the best they could for that time, and everything was fine. But a month or two later, the unit failed again, and this time, it was a different component of the unit. I gave ARW a call to say that we called the same contractor who did the repair last time, and they filled the claim. I submitted everything they wanted and everything went fine. I was satisfied. I got paid appropriately, minus some gas for the air conditioner and whatever it was that they didn't cover.
This time, I called the contractor right away. It was a Sunday and I was trying to see if I could get in the queue for Monday. Luckily, the temperatures have gone down. Otherwise, we would be roasting. He indicated he would be out on Monday, at some point. I wanted him to check if it was his work that was the problem, or do we need to file a new claim. He didn't do any work on it, and he said to ARW first and let them know what was going on and file the claim. When I called ARW as he instructed me to do because he said it was a totally different issue, they said they would deny my claim because I called him first.
They put a really bad taste in my mouth. I am a two-year customer, and I pay my bill every month on time. I've never had a problem before, and I was satisfied with them. But this time, when I really need them the most because the unit may be failing and it may need total replacement, they're gonna deny me based on a phone call that happened on the same exact day. Within minutes of the guy leaving my house, I called them. I felt that they took advantage of this situation. They were saving their bottom line and using the technicality of the fine print to be able to say they're not gonna help me pay for the new unit.
Paul, we reviewed your account and claim history.
Customers may use their own licensed contractor after reporting the failure to ARW and receiving authorization. Your previous A/C claim followed this process and was resolved in accordance with the applicable terms.
For the most recent claim, the records reflect that the system was evaluated and the failure diagnosed before ARW was contacted. They also do not support that the failure was reported to ARW on the same day as stated in the review. The determination was based on the documented circumstances and the applicable service agreement.
We appreciate the opportunity to clarify the matter.
ARW Home Company Information
- Social media:
- Company Name:
- ARW Home
- Formerly Named:
- American Residential Warranty
- Address:
- 901 Yamato Road, Ste. 100E
- City:
- Boca Raton
- State/Province:
- FL
- Postal Code:
- 33431
- Country:
- United States
- Website:
- arwhome.com
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