ARW Home Reviews

Ronald was helpful and professional. He helped me greatly get a new card on file and get my monthly bill paid. He was very friendly and knew exactly what to do. It was a pleasure dealing with Ronald today. He knew everything to do to get my billing straightened out.

The guy was very good with me and asked? To see if I needed anything else to do with my account. I agree to pay on Wednesday the 13. Gave him a new credit card number so it can be billed on. When he asked me how was the weather here I told him it was beautiful outside.

Joel was very patient with me. I was trying to identify him as an ARS agent as I was calling from the 805 area code. We ended up verifying verifying my order number to verify he was who he said he was. Then he showed even more patience to verify my credit card. Thank you.

She was so very helpful and a joy to talk to. Everyone needs to employ more people like Sharlene. She made my day! I will continue to use American Residential Warranty and their services because of their professionalism and the outstanding way they treat their customers. It’s nice to have such a positive experience.

I called almost 2 weeks ago because I’m having problems with my toilets. They sent me a message stating they had somebody for me. The number I called is a number for a private residence. I called. They sent me another company and that was an air conditioning company not a plumbing company. They sent me another company when I called that company. They told me that they’re not connected with American Residential Home Warranty so I would have to pay them upfront and then get reimbursed. When you call ARW most the time you’re on hold listening to this crappy music for over an hour, sometimes two hours, and then they disconnect from here. I am in the process of getting a new home warranty company.

Ronald called me this morning, in reference to my monthly payment. I explained to him that I had received several calls and text messages in reference to my payment. I also explained to him that the last person I spoke with on yesterday evening, I had asked them to re-run the payment, using the same card on Friday. He noted my account and stated that this was taken care of and I would not be receiving any more calls in reference to this matter. He was very pleasant and respectful.

After waiting twice to be connected longer than 35 minutes total then five transfers and one call disconnect my call finally landed with Joel, he took the time to actually look into the issue and found the discrepancy in my new bill cycle. He then Reviewed it and made the proper adjustment to my account. As of now he states it's fixed. Just waiting on a confirmation.

I have had very little help getting claims through. Had a HVAC failure (live in Tucson Az). After multiple attempts was given permissions to go outside of their service providers. In doing so I had to pay the total and request a refund. ARW wants a detailed invoice which service provider did a hand written and still nothing from ARW for reimbursement. Have had 2 other issues that has taken several days to get a response. One is a water leak in the house. When I called in to get a service provider (72 hours) after filing claim. The agent on the phone stated " would not worry about a water leak in your home”. I stated I would not worry about one in her home either but do worry about it in my home! Please make sure you shop around for a more responsive warranty company!!!

I spoke with Ronald today, he called me around 8 this morning to update my payment method. I was still in bed at the time he called, he provided me good information between the difference of using electronic check and debit card to pay. He was very nice & made small talk which I think made my experience better.

Ronald was very pleasant and helpful. He was clear in the reason for the call. He made small talk while he was reviewing my account to avoid the silence. He verified my information making sure he had the correct customer before proceeding any further.

JR Er Joe helped me w payment that was due. Earlier technician came for fridge fix and it seemed to have resuscitated itself magically as if to recover from coma after a couple of days. Call it the ARW magic touch. Keep up the good work.

It was the worst experience I have had in a long time. Our fridge has been down for 3 weeks. No timely call backs. When we call to get the status of our claim no answer. Never can get it repaired the next day like the commercials advertise. Seems like all they want is our money but no good service.

I spoke to a gentleman who I think is Joel regarding my annual payment and due date. Also asked about monthly payment vs annual payment and he was very helpful. Unfortunately not all reps are like Joel as I experienced this morning with Tracey in claims dept. I will fill out the survey again regarding Tracey in claims dept.

All in all Joel was very helpful with my needs. He walked me through what was needed from me. I have been with you’ll for about four months now with no complaints. Joel has great service excellence skills. One thing I did not like was your music when you're on hold.

I was helped by Joel. I was having some issues with my payment status. With Joel's help I was able to resolve the issues I was having. The call took less than five minutes. I would recommend ARW's Home Warranty to my friends. The experience was seamless and all my issues were resolved.

For some reason my debit card did not go through so I called ARW and Joel answered the call. He was great. He replaced my old debit card number with a new number and everything went through perfectly.

I was on hold over the phone for almost or over an hour last night, and couldn't get any help. Called again the next day, which is today, again on the phone, at least, finally! Got someone to talk to! But the lady couldn't give me any clear answer, kept saying “THE PORTAL IS DOWN” which I don’t agree with her!!!! As JOE helped me with no problem right after being transferred to him! Thank you, Joe!!!! Thank you!!!

Ronald ** was very professional and great customer service. Plus I got more important I didn’t know about my coverages and received good idea in the future about home alarm system. Thank you. Thank you. Thank you.

I had received a voice message from Ronald to call to update my payment information on file. Charlene responded to my call and assisted me with updating the credit card information on file for my account. She was professional and efficient. My previous debit card had expired at the end of July 2023.

I love the service and the customer service is excellent Ronald was a great help. All my questions were answered in terms that I can understand and the information given was very impressed. Ronald was a great help showing the best customer service I have ever encountered just stated the experience is exceptional.

We put in a claim in July 2023 to have our air conditioner served and the fee was withdrawn out of the checking account. An appointment was scheduled for the company to come out but they never showed up, a second appointment was made and still they were a no show. We made contact with ARW several times with the situation unresolved.

Talked with Ronald, he was very pleasant and resolved the problem regarding my payment. He then connected me to the Claims Dept. Where I talked to Shawn regarding my claim in June and what else I need to do to get it resolved. I'll be sending an email for work that had been done, but still not working.

Ronald was very expedient and professional. He answered all my questions and updated all my billing information. I was finished with the whole transaction in less time that I expected. I’m a new client of American Home Warranty and so far I’m very satisfied with the professional service I have received.

ARW's vendor Sears is due to provide me a service on Wednesday 16 August 2023. I will let you know after the service is completed. This my first time using the service. However, I did speak with Ronald today when I made my monthly payment. He was very customer oriented. I enjoyed talking to him. I should be receiving something off my next month's payment.

I had a great experience with Ronald. He was very helpful and informative. He helped me transfer my policy into my name. The policy was in my husband’s name but he passed in April. I was not aware of what the policy covered and needed the policy information. I received the information that I needed. Ronald got me taken care of efficiently.

Billing messed up, hopefully taking care of. Tried calling to get air conditioner checked, can’t ever get them to answer the phone. Says there is a 10 minute wait, about 8 minutes came on and said about a 10 minute wait. I stayed on the phone third time it came on and said 20 minute wait, then it hung up on me. I have tried multiple times at different times always the same.

Very pleasant agent. Gave a lot of information. It was an easy choice. He explained all the details and ins and outs. Not much more to say. I came away very satisfied. Agent was very knowledgeable and answered all my questions more than satisfactorily.

Very courteous call. Very nice gentleman I spoke with. I had to get a new card and forgot to call and update mine so when he called me we had to update it for my warranty and he was very sweet awesome person. You need to give him a raise.

I signed up 2 days ago and got the documents on my email yesterday and I thought that's fast and then I open them up and it has my name as James Arthur **. I called customer service yesterday and stayed on a ** hold for 45 minutes and then called again today and gave up after another 45 minutes of my wasted time! I never got to speak with anyone since signing up with your company. My last name is ** and it needs to be corrected on the documents and I'm guessing my Credit card went through or someone would have been calling me about that!!!! Your customer service is worthless and it needs to be FIXED!

Joel, assured me that I was already on auto monthly payments. He said he would send me an email for a survey. I also thought I requested a confirmation email, stating that I am on auto pay monthly. That, I have not received yet. Can someone please send it? Thank you.

Got a bother call that card would not process. Happens every month. Gave a new card number to them yesterday and same problem but had just used it with no problem. I think you have a system problem. The young men who call are extremely nice but I am tired of this recurring problem. This company is the only one I’m having problem with.

My phone call was great customer service. Sharlene was great. Great customer help. I like American Residential Warranty company. They have been good help when l needed them. I will tell people about the company. I like this warranty company. Great service fast work orders. Great job will use them always. Tell my friends and family about this company.

I was able to get the payment information correct, but the overall service of ARW is horrible. I have been waiting on repairs for almost 2 months now. I get the run around from ARW & Keepe Plumbing. I would love to give 5 stars but I cannot. When will someone come to fix the problem?

American Residential kept raising my rate. I didn't appreciate them. One reason why I hate giving out my credit card information is because they do what they wanna do with it. When we first started, my bill was $63. Then, they took out 64. The next month or two, it went up to 65, and then it went to 70. Now, it's 78.05. My contract is still under the 64, but this is what they take out of my account. I happened to call and ask for a new booklet because I had misplaced mine, and I got it, and it shows me on the contract that it's 64.05, not 70.05. They've been stealing from me. When I reached out to them, they said, "Oh, it was a mistake. They added it wrong." I'm sick of them. I changed my program with them. I had the appliances, and I changed the whole house. And when I did that, they deducted the fee twice.

I like that I'm able to call American Residential Warranty, get a response within a day, and my issue gets fixed. With my previous provider they would tell me that someone came to my house but they didn't. The times I've had to use American Residential Warranty, they've been great. It's too pricey, but everything is.

We called American Residential Warranty for the faucet handle that broke. After I sent them the $75 copay, they sent a man out here to fix it. He had it fixed in about 30 minutes. For American Residential Warranty, the process worked well. But for the company, I had three appointments with them, but they never showed up. I finally had to call them and ask if they were coming. They came out that day which was on a Saturday. They replaced the faucet. The part I'm unsatisfied with is the different fees that I get on a monthly basis. They'd taken out of our bank account about two different times. I thought that was supposed to have been a one-time fee.

My parents have been waiting soon to be two months start June 19 2023. They are both eldering with health and mobility issues. ARW and their contact KTrax Pro... has don't little to get my parents' dryer repaired or replaced. It's has been 102 degrees in Texas ... they have had to pack heavy laundry back and forth because the service contract has failed to repair or follow up to fix the dryer. ARW process to escalate is all talk and no action. I have opened a case with the TAG office consumer affairs and state and licensing office. The customer service department has no sense of urgency and it you find one person. They want just put you on hold. Who will listen? They are powerless to make a difference.

When my air conditioner went out, ARW didn’t pay for it. They bought me out and gave me $1,400. But I had to pay 6,200 to get a new AC. When my washing machine went out, they said it was old and gave me 300 on that. They told me I could go to Lowe's and find a washing machine for $300. But there isn't anywhere in the world you could find a new washing machine for $300. And when my fridge went out, they gave me $175 and said it would cost too much to get the fridge fixed because it was 20 years old. That upset me because they knew everything that they insured wasn't new except the washing machine.

Ronald called to get my payment for my property as I has asked him to do, because my identity had been stolen and I had to cancel all my credit cards, and I was waiting for my new ones to arrive. He was very polite and friendly. We were laughing and making jokes about accents. I told him how secluded it was where I lived no people and how it was only 75° to his 90° and a million people.

American Residential Warranty worked for me. They're quick and reliable. Worked for me. So far, I've used them twice and customer service was all good. The ones that came out were all right too. They were friendly and unique. I had a good experience with them. The only thing is American Residential's price went up.

I cannot for the life of me get service. Been on the phone for hours every day and finally got a text link to request service. Got a confirmation email but they never called to set up the service and can't find it on their system! Hours of hold time, days of attempts, and nothing! No tech support either since I can't get into my account online. Their fees are higher than other companies and there's no reason to stick around. Going to cancel!

Mr. ** was very professional, considered me as a very loyal customer. Gave me a discount. Took time to explain my service products. Ask about purchasing. Others products that may benefit my home if I ever need repairs. He let me know about electric, plumbing and sewer policy, home security with ADT.

We like how fast the repair guys come about getting things fixed. They had to come out recently about our dryer, because the heating element went out. They said that they couldn't come for almost a week, but I asked them, "Please, if they could come before that," and they sent someone within two days. The repair people spoke to us about what the issue was, and we explained that it stopped getting hot, then they went in the basement. We didn't go with them, but we assumed they checked out what was going on, because they came up and told us then that they were able to fix it a bit that it would work for a day or two until the part we had to wait for came in. It worked until the part came in. Also, they informed us it could be a week to 10 days, and it was only 2 days later. I was very happy with that.

When I call, they get right on it and send the information to whatever service I need. When it's time to pay out, they have been good at doing that. The techs are friendly and I don't feel uncomfortable when they come. Every phase of this service since I've been in it has been good.

American Residential Warranty convinced me that they were the number one warranty company. They offered me a special at the time. I submitted one claim. I called them for the claim. At the time of the claim, they did ask for the fee. It moved fast. It would have moved faster if I had the fee at the time that I tried to submit the claim, but they responded. The issue was my washing machine. It wasn't completing a full wash cycle. The technician was good. He responded. He called when he was on his way. He communicated very well. He had to wait for the part. So, when the part came, he came in. He was at my house for less than an hour.

Doreen called and kept me informed of my appointment and took care of us within 2 days of calling my home warranty. John the technician called to confirm I was home and promptly came over, troubleshot the problem to a weak capacitor, replaced the bad part, verified the refrigerant pressures and temperatures were within parameters and stayed around afterwards to confirm all was working well. Overall excellent service!

I felt good about American Residential. I've been with them for more than a year now and my experience has been nice. I did a claim for my washing machine and they sent a repairman out to look at it. He said that it will cost more than the appliance is worth so he put it in his report to the home warranty. About three days later, they called up and said that they would be sending a check for the replacement of the washing machine based on the value of when it was purchased. I would recommend American Residential. Customer service has been great. They are very friendly and attentive to what I was saying. They were eager to help me.

The techs do a good job once they come out but the reps ask so many questions before they get to your problem when I call to file a claim. I'm thinking about switching because ARW Home takes too long to find somebody to come out. My drain was stopped up in the basement and somebody came out and unclogged the drain. But it took almost eight days in order to get somebody out here. When my furnace broke, it took almost a week and a half, and it was during Thanksgiving. We were cold in the house. I also had a claim on my television when it went out. The techs got it, fixed it and brought it back. It took about a week to complete that.

When there is an issue with one of my appliances, I can just call ARW and schedule an appointment for somebody to come out and look at it. And there's no additional cost out of my pocket. I have had issues in the past with people giving me misinformation, but once that was clarified, I've not had any issues with calling and submitting a claim or even following up on it. The contractors have been good. I’ve heard some horror stories of individuals who have used this company also and the contractors they have had the displeasure of working with. But in my own personal experience, the contractors seem to be knowledgeable of what the issues are.

Ronald resolved the billing account quickly and professionally changing from old bank account to new account. My bank account was hacked preventing payment from going through and got it resolved with Ronald's assistance. Very satisfied with the assistance I received today. I will open another claim after we get home. I have recommended ARW to my friends.

I submit a claim by calling American Residential Warranty. When they pick up, I tell them the problem, and they record it. Recently, I had a claim for an air conditioning that was not working. The tech was very good. We talked and he explained what he was going to do. When he was finished, he told me his results. It needed more freon.

The call were very pleasant. She ask all the right questions. Any and everything was covered. Very professional and kind. She took her time asking and answering all questions that I had. Would like to talk with her when I need to call. Haven’t had to use the service but your customer service is really good as far as the phone call. It was a pleasure talking with her.

I cannot really give ARW a rating as I was told I would receive a callback within 48 hours. Sadly, that time has passed and I have not received a callback. I hope this is not going to be an indication of “just another home warranty” that does not follow through with their customers. I feel at this time that they deserve only 3 stars.

I'd tell others to get ARW. They fix what is broken and their customer service reps are excellent. I most recently had a claim for a button on my washer and dryer. The tech put a new belt on it and he repaired the button. But I noticed yesterday that after several washes, it wouldn't come on right away. But overall, he did a good job on it.

Sometimes, it takes American Residential a long time to get help for us. For my TV, I paid the money but nobody ever came. The claim has been going on for almost two years. They also never sent anybody to fix my washer and kept my money. With my stove, the tech said was heating up but then it was not and I needed to call in again. That was last year and the problem never got solved. I am looking for a new company because, every time we call, they keep our money and the problems never get solved.

I made a claim for my washing machine and I called ARW. They collected the fee and connected me with the contractor. The tech missed the first appointment and then another guy called. He came the next day and had a bit of an attitude and didn’t say much. He fixed the problem with the washing machine and the agitator was in place but there was a little cap that he left off. I was able to push it back on myself. It’s part of ARW’s policy that they'll replace something, but as far as replacement, it can't be fixed. Prices keep going up, so they only give you a partial replacement amount. It should be higher. But ARW is good. They cover just about everything in the house.

Ronald was very helpful and understanding about my situation and helped me to understand how to keep being a loyal customer. Shout to Ronald. Thanks man. Need more people like you. He also told me how I can save money and how long a customer I’ve been with ARW since 2015

Do yourself a favor and go through your policy with a fine tooth comb. The policy caps all major appliances at low amounts. If your appliances are 10+ old the cap is even lower. When I tried to cancel they hit me with so many fees that it was basically not worth it. It’s difficult because the customer service is better than most but the policy’s are terrible. Thought this company was a step above the rest but it’s the same dog and pony show.

Ronald was helpful and polite. I appreciate his professionalism and friendly assistance. Thank you for notifying me of the issue and making the correction needed. I hope the service is as helpful and efficient as Ronald was in his handling of the issue. Thank you for the polite handling.

This the second time I’ve ran across Joey. He was very helpful. He provided me with needed information about my policy. I recommend anyone to get ARW. I never came across a problem getting my appliances repaired or replaced. I’ve been with ARW going on 10 years now and don’t regret it.

When talking Ronald on the phone he was a good help and taking care of the issue that we had and offered me the new offers that he had. What a wonderful company to deal with and I would most definitely refer this company to my friends and family to get your warranty.

Charlene had great customer service. She was fast and accurate. I would definitely recommend ARW to all my friends and family. It has been a pleasure to have. It has also saved me a lot of money on my home repairs. Thanks and keep up the great work. Thanks again Charlene.

Joel was very good with me and helped me change my info without a problem. I have never had any problems with anyone at your company. I am glad to have this policy in place and won't be changing anytime soon.

Joel did a fantastic job. He advised me that the payment did not go through, waited while I changed the payment, and verified that it went through. He was friendly and professional, and made me feel like I was a valued customer.

Had a hell of a time, called at least 10 different times trying to get this situation resolved in the past week, since my daughter in law's debit card was charged mistakenly. Waited HOURS EVERY time too. Was transferred multiple times back and forth from billing to claims and back to billing again. Phone call with Joel, went shockingly, surprising and he dealt with the call and problem excellently! Was quick, compassionate and respectful! Thank you Joel!

When discussing my issue with billing, the representative Joel quickly and promptly resolved my issue. He was very attentive and made sure before we ended the call, that I was satisfied. Before we ended the call, he asked me could he help me with anything else. He was very helpful from start to finish.

The representative was very curious and professional. Answered all the questions I asked. I would recommend him to friends and family. He was very helpful and gave me some good suggestions in the future. I think it was nice to receive a call about the payment. He also mentioned current promotions.

I recently lost my wallet and all of my Credit Cards so I had to cancel all of them, so when American Residential attempted to withdraw my monthly premium, the card was declined. Sharlene gave me a courtesy call and asked if I had updated payment information for my account. I was so glad she called, because I had attempted to update the payment information myself and it kept failing. Very quickly she took my information and I was on my way. Sharlene was very pleasant, professional and courteous. I was delighted with the experience.

Spoke to a gentleman named Ronald and he was very courteous and helpful. The call was answered promptly and at no time during the conversation was I put on hold. I had called to see if I could push my payment back until the end of this week due to the holiday, and Ronald was kind enough to assist me with that matter. Overall it was a good experience.

You provide people with businesses that are out of the area, where I live, then I have to wait 1 month before the warranty takes effect, and the customer service reps, do not bother to help find other businesses to help with the claim, you placed. After my air hopefully gets fixed, I am leaving ARW, because you suck.

I'm a plumber and I could have figured out the problem myself had I thought a minute about it. But I didn't think a minute about it and I got American Residential’s service. I was very pleased with the quality of the workmanship as well as the technicians who came. I was very happily surprised. The contractor was very professional and shared very thoroughly what he did to fix the issue. American Residential is very much well worth it. I like that I can pay into the program and I don't have to pay large bills on service and even if the unit goes out.

Fast, simple, and easy, was also happy to hear the discount on my next bill. Was happy to receive the email to inform me of my payment was not being process because I needed to update my card information, and Joel the person I spoke to was very courteous, and helpful. I would recommend your services to family and friends. Thank You.

Joel was very professional and polite. I would recommend JOEL to a friend. I enjoyed speaking with him. He was very informative. There was a mix up on my account. When he ran it again payment went through. I have not needed to use your services yet. Thank you, CAROL

If I call American Residential Warranty, they try to get on the situation right away. Sometimes it's held up by the local people they're trying to get to come fix whatever I need, but other than that, the service is very quick. I've had claims for my dryer and the faucet on my bathtub that was leaking bad. If I call a regular plumber, he's gonna charge me $100 to $200 an hour and it's gonna become very expensive 'cause they're gonna get their money. They're gonna stay hours if necessary. With American Residential Warranty, I just paid the $75 service charge and the service people were able to repair everything when they were here. They were very nice and courteous too.

Sharlene was very professional and was clear explaining the situation. There was a problem on ARW's end and she helped it get resolved, and gave me the confirmation number. I almost thought this was something on our part but Sharlene helped in her clarity. I would recommend this company to others because of how the situation was handled.

I've submitted several claims for my stove, dishwasher, washing machine and plumbing. They went well. The only issue was when I submitted a claim for my garbage disposal. It took almost a month and there was some back and forth with Lowe's that I didn't like. But that got squared away. Another thing I don't like is the window of service they give. They say, "We're going to be between 8:00 to 12:00 or 1:00 to 5:00.” And if they don't make it, then I've lost the day at work. If I can find a company that says, ‘We can put your window down to a hour or two,”, I'm going to switch to them immediately.

Ronald was extremely polite and courteous. He completed the task at hand very quick and efficiently. Everything was handled promptly and he was extremely pleasant. Fantastic customer service. The call went quickly and very smoothly and best of all he spoke in a manner in which I could understand him. Thanks.

I called to take care of our monthly service because I had fraud on my banking account and so my bank cards were not working when they tried to draft the funds. Sharlene was very kind and had great customer service and understood why my monthly payment was not received. She quickly took payment and saved my new payment info.

I’ll like to personally thank Joel for working out The payment misunderstanding. I’ve been with ARW since 2020, I never had any problems with getting appliances replaced or work order in on. ARW was a good decision. Friends have even ask about ARW or enrolled in. Thank for good services over the years.

Charlene was very courteous and helpful. She was able to get me to the department I needed and got me the support as well. I had specific requests that she was able to answer my questions that I had. ARW has helped me find solutions to the problems that have come up in owning a home. Definitely recommend!

We had a claim in April and nothing was done. We were waiting for the technician. It was already June and we were still waiting and calling and following up. It was just a nightmare. It took two months for them to send a technician to my house. The workers were fine but they have terrible customer service. Every time I call, no one knew who I was, which was fine. But then if I give you my membership number, you should be able to see what is going on. I don't have to tell the problem to a hundred people. I tell them what's going on, and that person transfer me to another one. If I call every day, because I used to call every day since April, I have to tell them the whole thing all over again. Because they don't assign you someone to be on top of your problem. The experience was terrible. So we canceled ARW.

Last week, I had an alarm on my dryer, and it wouldn't run. So I called ARW and they had a guy locally call me back. The guy came a few days later. It turned out someone had pushed the safety button on the inside of the door, and he just undid it, and it worked fine. I have every bit of coverage that ARW offers, and I've used them a lot over the years and I've never had a problem.

I was notified that my payment was declined. I explained that my card had been hacked into and was being replaced with a new one. I gave him a temp number to use until we get set back up on the new card. Randall was very helpful and understanding in this situation. Thanks for your help Randall!

When talking to Joel about my concern he was very pleasant to talk with and assured me that the problem I had would not happen again. Joel corrected the problem at that moment. He said if I anymore concerns to let ARW know. So far I'm happy with the service that I've received.

Joel was a very helpful agent! I had a question about some coverage and he had the answers at his disposal to help me! He was very polite and courteous! I’ve been a member of AHW for many years and have always been served by helpful staff! Thank you, AHW.

I submit my claims over the phone and sometimes I have to call back. But the reps have been good to me. The contractors call me before they come out and they've been pretty good. I like ARW. It’s a good service.

VERY DISSATISFIED. As a loyal customer, I've been lied to and treated with disrespect. I put in a claim on May 10, 2023 and it has not been resolved. I would like my $75 fee back and I'm now shopping for another company,

I appreciate American Residential Warranty for taking the initiative of assuring that I receive home coverage. The American Residential home warranty offers coverage for items that many customers may not be aware that they need coverage for. Thanks for the consistency and patience in addition to great customer service conversations!

The agent was very very professional. Professional and very pleasant to speak to. She should be give given a raise and be Made employee of the month. In fact, the whole staff is very professional and it been a pleasure to work with ARW.

Charlene was great and handled my issue correctly. Was told if I mentioned her name, I would receive $5 off my next billing. My phone call was answered quickly and issue was handled quickly. My debit card had to be replaced so I gave her all the information she asked for.

I called to have a schedule payment made. Joel was very helpful and quick. His customer service was great. We just started our contract. We have family members who recommended your company to us. Hoping we don't have any issues, but glad we have you guys.

Joel was very helpful. He explained the process for paying on the account and answered all of my questions. He was knowledgeable and had a friendly voice. If I need to contact customer service again, I hope I get to speak to someone like Joel.

Updated on 06/16/2023: ** is my claim number. Washer was serviced after a very long wait. Repairs only lasted 3 loads of laundry. June 9th I called ARW to have it serviced again...I still have not been contacted by a service agent today is the 16th...not supposed to take more than 48 hours. I switched from Sears Home Warranty and I am deeply regretting it. Very poor response times. Extremely long hold times. The customer portal is completely useless. It simply tells you to call their 855#....where you wait and wait and wait on hold.

We had a good experience with the representative that helped us with our payment. His name is Ronald. You need more Ronalds in your In the claim department so they can help your team. Thank you for the overall experience!

After getting hacked I needed to update my payment information with my new debt card and Joel was very helpful. With his assistance I was able to accomplish the task in little to no time at all. Just great service.

Sherisa cherisa was very great and helpful. Give thumbs up. Call was about payment. She was very kind, sweet. Glad was able to get me right. I would recommend to anyone and hope get great service like I did. Great great great. I may misspelled her name but she is great great great.

Ronald was my rep. He called to inform me my payment was declined. My card had been compromised and I had to get a new one. He was very friendly and courteous. He told me I would receive a survey and if I chose to fill it out, I would get $5 off my next payment.

Ronald was very helpful and polite. He is easy to talk to and understand. Made me feel at ease and like I mattered to the company Thank you, thank you, You are appreciated. That’s how customers service should be. Thanks Ronald.

I filed a claim almost 3 months ago regarding my built-in microwave oven. Someone came out but have not received an update email, call, or anything regarding my appliance. Nor have I recieved a cash out that I was supposed to receive. The microwave is built in with an oven and can not be separated, so neither of them work. Everytime I call and get transferred I am hung up on.

I've been without air since Sunday night. I'm in Texas, and it's very hot. The tech had been out three times. I just submitted another claim this morning and had to pay another $75 because the problem lies in the electrical, and the AC guy didn't have the experience to do that. Last night, I was on the phone with American Residential Warranty for about 40 minutes to submit that new claim for the electrician. The rep didn't even tell me it was going to be an electrician. He said he would send somebody that had more experience out there that could complete the job. Long story short, when I called this morning, there was no record of that call. He had never submitted the claim. So this morning, I had to resubmit another and I made sure to get the confirmation text.

Ronald was very pleasant and efficient. He was helpful and made sure to ask me if there was anything else he could do for me. He checked and confirmed to me that made debit card info I entered was the correct card they are using for the bill. He did enter the payment for me.

I paid the amount due after initially filing a claim w/ HVAC and was told I would be contacted within 24 hours. That was on the 23rd of May and made a payment over the phone and followed up today with no response as of yet.

They sent out a nice guy to look at my tenant’s air conditioner. They did okay. I was satisfied. The guy was very nice. When ARW sends someone out, I pay the $75 to get started. Then with the AC claim, it was an additional $200. We had a storm the very next day, and the tenant messed with the circuit breaker. I didn't know they had power outage. They said the heating wasn't working, so I called the rep back. He sent somebody else out and I had to pay for that. But he was nice about it. He gave me a discounted rate for a return trip. Overall, I like that I don’t have to go around looking for somebody since I have ARW. If there was a problem with the technician or with the business owner, then I could always call ARW and they can send someone else out that I could be satisfied with.

Joel was very good and courteous in signing back up on my home warranty and explaining what the warranty covered and explaining the service being quicker and more efficient in their response and service. I look forward to my experience with ARW.

Very helpful and cheerful. Nice to have a polite representative to assist me. Will feel very comfortable calling again if necessary. Your training on phone etiquette is excellent. Keep up the great work and thank you for your help. I have told my daughter and sister in law to get your maintenance. Well worth it.

Thank-you ARW for the excellent service provided to me by Joel. I am Grateful for your patience, kindness and professionalism in assisting me with my Quarterly Warranty payment. You truly took the time to answer any and all question I asked and please know that's a rare commodity these days, so again thank you. Please don't change anything in the expert way you assist Customers. You are an asset to ARW.

I had the pleasure of speaking with Ronald who delivered excellent customer service. I only called in for billing, but he was very patient and upbeat. I enjoyed speaking with him and will call to ask for him in the future!

Updated on 06/09/2023: SCAM ARTISTS!! Yesterday I spoke with an agent who informed me that my case had been closed. He informed me that they repair, they do not replace. His exact words. So I have been getting the run around since April when they knew that they had no intention of honoring their contract. I asked to speak with a supervisor and was told that one would reach out within 24 hours. It's day 4 and still no call back. AVOID THIS COMPANY AT ALL COSTS***

The lady who called me was very helpful and handle my problem quickly. I would like to say they shouldn't call people before 9am in the future. This is when business hours usually start. I was asleep when she called. But she did get the job done.

Excellent, very kind, polite. I didn’t have to wait or be put on hold. Joel did a great job answering my call. Asked if I had any questions about anything. He took my information and I was good to go. Thank you very much American warranty. Have a great day.

Ronald was very professional assisting us with a payment issue. Issue resolved with all parties in compliance! Thank you Ronald for your expert assistance! There was an issue with payment acquired through an expired credit card. The payment plan is now through our bank and all future payments will be made on or before due date.

Professional, fair and respectful customer service by Ronald who assisted me in changing account information. I have been with ARW since leaving AHS in 2018. ARW has replaced a refrigerator in 2019 and replaced a garbage disposal. With each claim I've enjoyed exemplary service.

Ronald had great customer service very knowledgeable about my account and very helpful and very polite. Also sent me the information that I requested for my account. Also, Ronald knew about the system very well and gave me helpful information.

I provided billing information to Ronald so that my payment would come out of my checking account. Change was done immediately and effectively. My daughter had paid for a new claim and was charged for May, 2023. However, all charges are to come from my account beginning June 2023.

Joel was very pleasant and helpful on the phone. He totally took care of me! I called to pay my yearly fee by using my credit card. I like to do this personally over the phone with a representative. Joel represented the company very well!

Donald was very professional and prompt. He knew how solve my issue without hesitation. I was connected to another department after handling business with Donald to make a claim after the fact. Thanks so much. I'm definitely pleased with the service rendered. I'll definitely inform others about ARW in the future.

Everything was good and Joel did a great job, he was very professionally and knowledgeable. This is a great company and I enjoy working with them about my warranty. It is great to have one and I have to. Love it,

They replaced the water heater but they couldn’t send someone out here to replace it so I had to get somebody to come out from out of town, which of course added to the cost. They didn’t pay as much as I thought they would.,

Ronald was great. He updated My payment information extremely quick and went over my billing with me. He also updated my last name since I am getting married next month. He did check to see if I took advantage of the ADT discount.

Ronald was kind, knowledgeable and helpful! He took his time to answer questions with clarity. I would recommend this service to others. I am satisfied with the service. I had no difficulty reaching the representative. I would like to thank Ronald for being a great person to talk with.

Ronald was very polite, knowledgeable and helpful. I will give him 5 stars anytime. I know I can call customer support or billing and get my problem resolved immediately. I am always told upfront about any charges or anything that is not covered. I never have to guess.

My monthly payment was declined, so I received a phone call from Joel. He was very nice, very professional, and very courteous. I asked him to please post my payment for a few days from now and he agreed to do that. He asked me questions about my services and if I had any home security. I am very appreciative that he was not pushy when I replied that my home security are my dogs. Lol. Great experience!!

Sharlene was excellent. Very good customer service. It was a great experience. Yes I would recommend a friend. I am a new member. I have not had any service yet. The Sales agent was very good with explaining what was available to me.

My customer service with my rep was great. He was courteous and understanding to my needs. Keep up the great work!!! Since I've made you a part of my team everything has been a good experience. When the time comes for me to have service at my residence, I am confident this home warranty company will dedicate themselves to my needs. Again, Thanks for the partnership.

The gentleman that assisted me was very helpful and professional. My issue was resolved with only one phone call. And the call didn't take long at all. I was on the phone with him for less than five minutes. Customer service seems to be forgotten these days. It's nice to know that some people still value their customers these days. Please continue to hire more people like him.

Had to update payment on my file. Charlene helped me! She did a great job. She was very quick and friendly. She was personable and made the experience very easy. She informed me I will receive $5 off next bill for taking survey.

Ronald was very professional and friendly. He took good time to answer all my questions. He took time to review everything we discussed and wanted to be sure that he addressed everything pertaining to the reason for my call. Very satisfied with him.

Charlene S provided great customer service when I was paying my bill and inquiring about my claim. She was very helpful and very professional in her customer service skills. I recommend Miss Charlene S to anyone because of her great customer service skills and she's willing to help at all cost.

I called for a receipt for my purchase and was on hold for over an hour. I called again, the lady was rude and hung up. I am transferring this warranty to a new owner and will NEVER EVER use ARW personally for my own home. Terrible customer service. The worst I've ever experienced.

Ronald was very polite and respectful. I really appreciated receiving the call and text because I forgot to transfer the money over to my checking account. So glad I was able to get right through to billing without any prompts

The incompetence and absurdity of this company is mind boggling. How they calculate and communicate claims is not in interest of its customers but its vendors and their own private profitability. You are considered a hostile when you call to use your benefits and the staff is ill equipped, non citizens who can’t reason with common sense.

Sharlene Called to update my payment details as my credit card had been compromised and I received a new card. I thought I had let your company know about this but I realized I didn’t when Sharlene called. She was extremely helpful and knowledgeable about the situation and about my home warranty. She even ask me if I had any questions and whether I needed copies of my policy and the rules and regulations. Thank you Sharlene for your help in getting my payment problem resolved!!!

Love help got from Ronald **. He was a lot of help. He help me with how to add more coverage to my plan, and how much it cost and discounts that I might be able to get and he was so helpful with the knowledge of knowing what to ask for with the story so the plumbing part

Joel did a very great job of smoothly and professionally taking my information. Your company goes into def con 5 alert status when a payment is missed. Please relax that alarming hour by hour contact. Once the first day to remind most people is enough. You have great people, by abusing them by hassling your customers is uncalled for.

I needed a new debit card that’s why I called in and Joel was very helpful in getting it done. I have to check with my wife before I can schedule an appointment for a new security system. Thank you again Joel.

Again Ronald the Rep. Was very Professional and very well spoken. He was very informative and a Gentlemen to talk with. Ronald is a Great Asset to your company. I will seek out Friends and Family who definitely would enjoy the services that I have experienced too.

Ronald was trying his hardest to make me a happy customer, even though I am totally pissed off at the company. Ron did succeed in calming me down and taking care of the problem. Your notification system needs to be terminated!!! Harassment via communication is a crime, and will not be tolerated by me. 47 notifications, via a combination of E-Mail, text messages, and phone calls in a 24 hour period is Harassment.

Mr. ** was a pleasure to speak with. He handled all my needs with one phone call. Very professional and very polite. I would recommend my friends and family to American Home Warranty. The company is great to do business with. I hope all the employees are as good as Mr. **. Thank you American Home Warranty.

Seem to be respectful and helpful with my account. Helped me understand the process on how things work. I actually have told a few friends of mine that are home owners about your services. Thank you for helping me with all my needs.

I got a call from Sharlene, regarding my account and she was very professional and understanding to my circumstances. She also was able to assist me in resolving the situation. Thank you for your assistance! I will recommend ARW to anyone who is looking for a warranty company.

Staff person on the phone was very professional and friendly. The telephone conversation was very pleasant. She is an asset to ARW. By her offering to send my policy and/or anything else I might need was very helpful. By my policy being emailed to me I can file it electronically for my immediate use.

What I was told by the salesperson was not true. When I got the policy to My email I saw it was totally different so I cancelled it. When I called customer service they said what I was told was not correct.

I had to call and talk to a representative and they were nice enough to tell me how to solve my problem, HOPEFULLY! I sent in a Email with my name and the problem and you were suppose to take care of it. I was very please with how friendly your representative was and how much they knew about handling my problem.

Ronald was very courteous in taking my information for a new card payment. He took all the credit card information quickly and accurately. He asked me about the weather where I live and he told me that he was in Florida.

Karen is an awesome rep! I really appreciated her kindness and knowledge!! Karen made the call an easy process and for that I am thankful. Karen is definitely an asset to the American Residential Warranty team. Way to go Karen!

I would not go into details right now, but after a morning of that session, Brian was able to help me and he convince me to stay if the plan Brian, he convinced me to stay with the plan. He has excellent excellent customer service. Thank you. You go, Brian.

Brain explain my problem why warranty I have my problem wasn't in my plan cover, I understood I thought I had that in my plan, he explained why it wasn't. So I change my plan to a new one that would fix the problem I had today if my other fan go out.

Karen had great customer service skills. She showed great professionalism. Her attitude was pleasant. She made sure that she understood everything that I conveyed to her. She made sure that I understood everything that she conveyed to me. Karen represented American Residential Warranty very well.

Representative was thoughtful and professional while explaining what I can do for this payment. Also, informed me that if I do the survey I will receive a discount which I have never heard of it. GREAT!!! Not sure how it will be applied or when but I will be glad whenever....

Was very impressed with Sherlean. Customer service Very friendly and knowledgeable about her job. Would recommend your service to friends and family. Would love to know more about other products you guys have or coming soon. Yes I was that I would get $5 off my next bill.

My experience with my person was excellent. Karen is a beautiful person. She need a raise. I gave her 10 stars. Personality was excellent. People person. You can feel that she loves her job. If you feel that she’s helpful and real Informative what you have to offer. You have a good worker there. Appreciate her.

Your employee RONALD, is a great asset to your company, when I had a problem with my account he went above and beyond to make sure that my problem gotten taken care of. Ronald is very knowledgeable and if he doesn't have a answer he will find it.