ARW Home Reviews

Talking to you was great! Your response was amazing time. The man you sent here was very knowledgeable about my problem. He was kind and explained the problem. I watched him do all the work. Like I said he was very knowledgeable about the water heater and valve. He did complete the job in a timely manner.

Horrible company. I needed plumber for my bathroom sink and made a claim, it cost $124 and same day realize another issue in bathroom which were I need a snake and a leak fixed. Even though same plumber and called to report both on same day had to pay $124 two times. They got a maintenance management company to respond from another state, and that company dispatched another company from my state. When the plumber in my state came, he said he did not know why they called, he works for himself and he did not deal with warranty companies. I was confused so I called my warranty ARW Home warranty and they stated, "Let him do the work." I can file for reimbursement and they emailed me a form for him to fill out.

Do not buy a warranty from this company. They are a complete scam. Customer Service is unprofessional and rude. Coverage, even with the top coverage, covers nothing. What a waste of money. I would not recommend this to anyone.

I tried to cancel my policy today. The rep has been extremely rude and trying to keep me on the line unnecessarily. I have a month to month policy and it shouldn't be hard to cancel. The policy is totally not worth it.

I called at 7:22pm Eastern Time to report that the HVAC unit was nor working. I accepted to pay the initial fee for them to run the investigation. The next day, I contacted the technician that in 2023 solved another HVAC event and was covered by the insurance. The situation was corrected and I paid the technician $269. The insurance rep called late in the afternoon and said that I needed to pay $125 to the insurance as a fee to run the investigation, but it was probable that they will not cover the incident because it was corrected before they completed the report. So, to us could have been a total expenditure of $269 plus $125 to ARW. We are two senior citizens, with asthma and the area is loaded with pollen. We need the unit to be operational. My evaluation is that ARW procedures and response are slow and rather unfair. I am looking for alternatives.

DO NOT give ANY of your credit card or bank information to this company! I gave them my credit card information to just "hold" my price until I could speak with my husband and decide later in the week if we wanted to use them or not. They IMMEDIATELY tried to charge my card (which my bank declined because it looked like fraud). I called them and told them I will not be using them and to not charge anything on my account. Three weeks later I get a call from them that they tried charging my account and it didn't go through. They are not an honest company!

I purchased this insurance 5 months ago. I was told what my warranty included. However, when I called to submit a claim I was told that the appliance I was calling about wasn't covered. I was hung up on 4 times while waiting to transferred to different departments. It's a shame, and I wouldn't recommend an outright scam to anybody!

0 stars. I had an issue with my dryer and opened a claim. They came out 3 times and finally stated they couldn’t fix it. It had been 30 days for 3 people to come out and for parts to come in. (After 30 days they close the claim.) The service provider incorrectly reported that he installed the parts and so they denied replacing it. I called multiple times to try to fix this and it was “escalated” from them internally and I never received and call back. Finally they stated after multiple attempts that it was closed due to being last 30 days and I had to reopen and claim and pay ANOTHER deductible of $125. They even stated on the phone that they knew the service provider gave an incorrect report and that it is not fixable but still would not help me until I paid another $125. 000000 stars.

WORST COMPANY EVER! DO NOT USE THIS COMPANY! They will delay, delay, delay your claim so you will just go away! We are now at 11 days without hot water in our house and it’s 10 degrees outside with an 11 month old baby! ARW IS THE WORST COMPANY EVER!

I escalated the ongoing delay in receiving assistance for my claim filed on January 26th. Despite multiple follow-ups and requests for escalation, the issue remains unresolved, causing considerable inconvenience. The claim was assigned on January 28th and was confirmed for approval on January 29th. However, I have been without heat or a functioning furnace for three weeks, and there has been no follow-up as we await the necessary part. As of today, three weeks later, I have not received a clear update regarding the status of my claim. I previously contacted ARW representatives on Thursday, February 13th; Wednesday, February 12th; Friday, February 7th; and Monday, February 3rd. I was assured that the matter was being addressed and escalated each time. However, I have not received a satisfactory response regarding the delay. Although there is a winter storm, the temperature is within the low 20s.

I signed up for this home warranty plan through my realtor, and it has been nothing but a nightmare. I have coverage in Florida, and it doesn’t cover anything. After struggling to get a repair person out, I called my own technician and sent the report to the company. They offered to cover only $278 of a $1500 repair – not what I was promised at all. It’s clear from reading other reviews that I’m not the only one who’s been misled by this bait-and-switch product. I’m extremely disappointed and regret ever signing up. Stay far away from this company – buyer beware!

I would not recommend this company. On Tuesday 1/14/24 we were having issues with our furnace, so we called to make a claim. The 1st someone came to diagnose the issue was the afternoon of 1/16/24. At that time they determined we had a faulty heat exchanger, the technician shut off the gas and power to the furnace due the amount of carbon monoxide that was detected. On 1/17/24 we received a text that our claim was with the claims authorization team and we would receive a call. We did not receive a call on Friday. We called customer service, with no help on Saturday. In fact we were hung up on a couple of times.

Just called to apply for services, customer service was very rude and condescending. Potential customers should not have to deal with such rude behavior. With such unprofessional behavior, I'm skeptical of becoming an consumer.

THE WORST!! Rip off..After having /paying for nearly a year..Needed their service for several things in past couple months..The 1st thing they do is charge you 100.00 - Deducted directly out of your account- For service technician...THEN they notify you they cannot locate a provider in your area; but you can try to find one on your own..(Problem was already known) ...This didn't happen once but twice!..Both times even after I located service person myself..And being guaranteed things would be taken care of. Paid almost 1000.00 out of pocket- Then told it wasn't covered by policy...2nd time, they cancelled appt w/ serviceman after charging me 100.00 again...Requiring him to find a problem that didn't exist...Can't tell you how many phone calls/emails from them..Can never talk to a supervisor or person above call rep- NEVER- THIS COMPANY IS A RIP OFF---- STAY AWAY- YOU WILL REGRET DEALING W/ THEM.

I paid a deductible for an electrical contractor for an outlet behind my dryer. However the electrical contractor diagnosed the issue as my dryer. I then called ARW's customer service for a Dryer contractor to be dispatched and subsequently paid the deductible for the service request. After his diagnostic he ordered Sensor Parts, however once he installed the parts and the dryer was still inoperable he concluded I needed to replace the dryer. ARW replaced the dryer unit.

I have been with ARW for many years. Thus far I haven’t had any major problems with them. I’ve had to fix my stove, garage, A/C, and microwave. It took several months to get the microwave to me (in all fairness this was during the pandemic). They couldn’t find so they replaced it. I have been happy with service, just hope they increase the co-pay anytime soon. In this economy the prices increased; however, our salaries remained the same, no increase on that end. I would recommend ARW. Linda H, Memphis, TN

I am writing to file a formal complaint against ARW Home, a home appliance warranty company, regarding their unethical and dishonest practices that have caused significant financial and emotional distress to my elderly parents, Husband (81 years old) and Female (75 years old). They are on a fixed income and paid over $600 for a one-year warranty plan, only to have their claim for a replacement refrigerator wrongfully denied.

American Residential Warranty took 3 days or more to contact me about plumbing claim in a home I recently moved into, another week and a half and a complaint to BBB to contact me about an AC claim. An HVAC technician was sent out to address a blower motor I fixed not to address or inspect the AC unit. ARW tried to fraudulently charge me for this service by declining the service claim on the day the technician arrived. The experience with this home warranty is not pleasant. If you're not handy, and able to fix your own equipment, it will be a nightmare. My experience with ARW has not been great.

I purchased this agreement for my mother who is 92 years old. This was a big mistake. When you call in they always say you have a 15 min wait but answer 1 hour later. The 2 claims that have been filed they have provided POOR SERVICE. From sending contactors in rental cars and making no repairs but charging. Not fixing a ceiling fan but charging. They billed me another 949.99 without my authorization. They refused to cancel claiming my mother has to cancel, whom they have never talked to, but keeping charging my credit card. They make it as hard as possible to file a claim, send unreliable service technicians, and don't care about completing the service request.

When I first got them it was great, but now I'm trying to cancel.. One thing is I file a claim, because I toilet was back up it was the weekend.. I couldn't wait until Monday... I paid 500 dollars for Roto Rooter to come out.. So I called and requested to see if I could get my 125 back since no one came out and they said no, because I had file a claim to get my 500 back.. So I was out of 600 and something dollars ... I tried canceling the services and they told me I would have to pay close to 5000 dollars which is crazy if I cancel.. .Then I told them lower my plan which I seen on my account to the lowest plan 16.96. Now I'm seeing 39 dollars... Once my year is up I'm out...

I would strongly stay away from this company. Do not. Do not ever pay out-of-pocket for a warranty claim. They will not pay it back. Are I learned this the hard way. They will give you a run around for months with excuses. Horrible. Horrible, horrible.

I've had ARW Home Warranty for 3 years and I've had it with them. I have filed (4) claims with very poor results. First, I had a microwave handle break off and the overhead exhaust vent literally just stopped working. They would not cover it stating that they don't cover parts nor the vent/hood of my style microwave. After experiencing that, I wish I would have terminated my contract but I didn't. Second... my dishwasher electrical board got locked up so in wouldn't function at all, just blink. Tech came out and got it to work but said the board will likely be shot in the next couple years. Paid the $120 copayment and waiting for it to fail again. Third... a blade in my garbage disposal broke off and I called it in. They refused to have it fixed and just sent me a check for $300 for a replacement and installation. It was more than enough to replace it like for like but not for someone to install it.

We paid out of pocket because we didn't know that we had to go through them to get a repairman to fix our garbage disposal and our thermostat. We are first home buyers and are really learning as we go. We had to pay the plumber. However, now we know who we have to go through for repairs going forward. Our home was built in 1999 so it seems that everything either needs repair or replacement. We have to figure how to do things. It took us 61 years to FINALLY get a house and we have to get repairs from plumbing, roofing, +, gutters, etc. As far as recommendations, we don't have any at this time.

I had a contract with ARW for about a year and didn’t have a good experience but I gave them about three chances and then they sent over a repair company that couldn’t fix the AC. I was charged the regular fee to come out there plus the monthly fee and then had to pay an extra amount that was more than they charge for the service. The AC was not fixed. When I called ARW, they said after reading the report that it was the duct system, and they were not responsible for the extra charges because their cleaning the compressor was part of maintenance not repair.

Very good customer service, fast service. I would recommend them anytime. The filing a claim was a easy process. Very polite servicemen and trustworthy. I couldn't ask for a better warranty. Thank you ARW. The best.

This has honestly been the worst experience ever! Unfortunately my refrigerator died so I put in a claim with ARW. The servicer deemed the refrigerator unrepairable. I have been getting the run around with my pay out since day one! They have lied to me on several occasions regarding when the payment was sent out through PayPal and come to find out a payment was never sent out! I keep my insulin and medication in the refrigerator so this was supposed to be noted as an emergency but obviously it’s not because I have been living out of a cooler in my kitchen!! After this is handled I will NEVER do business with ARW again, I’m switching immediately! The representatives lied to me on numerous occasions regarding the payout, there wasn’t any hesitation on their part making sure that monthly payment came out of my account but there’s plenty of it on their part to issue payment so I can get a refrigerator!

ARW refused to service my built-in refrigerator on the premise that I need to pull it out myself. They still charged me $100 for a visit and refused to return it. After conversation with ARW it became clear that I would need to pull out my built-in ovens as well in case it will be in need of service that requires to see back of the appliance.

Scam Scam Scam. First and most important, you cannot get a refund on the monthly automated payment. They actually tell you that. Also on my AMX statement, the number supplied by ARW is non-working. If you go to the website you will be given a number that will put you in a queue for 40 minutes. If you have a claim that needs to be followed up on (DON'T count on a 24-48 hour window for them to put you in touch with a repair facility) make sure to get a vendor's number. Call the vendor directly to find out if the repair facility even handles your type of issue. I waited 36 hours then contacted the vendor who stated he doesn't do that type of work. When calling ARW back, the prompt takes your phone # and then hangs up on you.!!!! I followed up with a customer service rep who stated that the issue would be escalated to a supervisor but that it may take up to 48 hours!!! I smelled a rat and closed my account after losing 7 months payment!!

I have been a customer of ARW Home for two and a half years. I filed a claim regarding the lights in my freezer, all four went out simultaneously. Two different ARW reps tried to convince me that they all blew out coincidently. Really? A third rep told me that lights were not covered, although they are not specifically mentioned in the NOT COVERED section of refrigerators. The rep stated that "if it is not mentioned, it is not covered" but could not identify that specification in my contract (I read the entire Terms and Conditions, and it is not there)!

Before you think about going into business with this establishment I’m here to tell you find another company. We’ve made multiple claims with this company and so far everything is still broke. 1st it was my oven. Guy claimed it was fixed. It’s still not working but the stove top works. When the technician came back he claims could be electrical issues. Truth of that matter dude knows damn well we need a new stove. Instead they try to put band aids on to fix what clearly can not be fixed.

I made a claim for my fridge. Paid $125.00 deductible. 4 weeks later 2 Tech visits still no fridge. Supposedly the Tech didn't file the estimate to fix. Many phone calls later all I get is it's the repair tech's fault and they can't get ahold of the estimate. I'm very disappointed. How can you not contact the Tech and get the estimate and I'm sure I will not be compensated for all the ice I have to buy and food I have to go everyday to buy because you can only ice so many things and my coolers are full of condiments. Will not renew my contract.

ARW's coverage is adequate, but their wait times to get your repairs are unacceptable. I've filed claims for our A/C, Heater, & now water heater. Each claim has taken more than a week to be reviewed and approved, resulting in a repair that takes more than two weeks to be complete. Their review process needs reform.

I have been a customer for over two years and been happy with service, however over the last two months I have had an open claim and it’s like no one is there. Call wait time is ridiculous. No one responds to online claim. I can’t even get to someone to cancel!!!

JBL ** I have to say that I have in talk with him. He talk with me about the situation and it were taken care of. He was very helpful when we talk. I would recommend him to a friend because he is very helpful. I am please him and I hope to hear from you again, thank you very much.

Your policy is not worth the ink that it is written on. I am very dissatisfied with the way I have been treated. No one in your organization cares. The only thing that you want is my money. I will do everything that I can to bring you down. The representatives that you send out work with you. They don’t try to fix anything. You will be hearing from me.

You have never been able to provide services. I have had to do it all myself after waiting a lengthy time for authorization then payment. Any future call resulting in this outcome will force me to seek another company. I hope you can understand the frustration. Your staff is great but your service is poor.

I received a call from ARW early this morning 5/11/24, because my auto payment wasn't processed. I gave 4 stars instead of 5 because Joel called too early. I thank Him for caring to work with me and help change my plan that would fit my budget and changed the due date as well. Thanks Joel.

Joel was very professional and patient. He was able to clear up my issue. He took my information over the phone then showed me how to accomplish the same task online. He did not require to go to the next level and contact a supervisor and was able to accomplish the task on his own, without placing me on hold.

I PAID for the claim on Apr 9th. Someone came out a week later and hasn't been seen or heard from since. Lakeside Appliance not too good. You had me use Lake Appliance before or Pacific Repair which was awesome. They responded and kept me in the loop and we were done within two weeks -- food cold and good again. It's been a month since my freezer and fridge hasn't be running well. WHAT'S THE PROBLEM? Why kind of warranty is this?

Very prompt, professional and helpful. Sales agent Mr. Joel. Price is affordable and reasonable. 30 day waiting period to file any claims. I feel at ease knowing that my home is protected in the invent I have an unexpected expense. Try them for yourself. If you are not satisfied you can cancel at any time.

I had few questions about my account and account payment, Joel was very helpful in answering all questions in timely manner. It took no more than 5 minutes to resolve issue. I was very satisfied with the customer service. He also sent me an email confirming changes to my account right away.

I apologize for the delay in paying you. I had to change bank account account information because someone else somehow got into my account. Your customer service is excellent!! The reps that I spoke with were very understanding and helpful. When my new debit card arrives I will call you. Thank you for your excellent representatives and your cooperation with my account. Sincerely, Janice **

Was a very painless transaction. I like when it is kept simple and easy to make updates and verify information. He called me asked about the payment. The account was hacked and I gave the new account information. It did not go through. Asked me to call the bank and he would call back in 20 minutes. Called the bank. They had not finished transferring my card to the new account. They updated it and when called back everything was good. Thank you.

Joel was very polite, fast and accurate with changing my bank information. He made the whole process very simple. He made it easy, he was ready for my card number before I even had it out and ready to give to him. I didn’t even have to wait on hold for a long time either.

I have had insurance through ARW FOR 5 years. When I had a claim it would take forever to get things processed and after all that process just to hear that the claim is not covered. If you missed premium payments for whatever the reason is you will get minimum of 5 calls asking why. I had a horrible experience. In the 5 years, I had only 2 claims and still did get paid. Sorry it should not be that way. I dropped my coverage. I could have saved all the amount and gotten my stuff fixed.

Man I talked to was very nice. Don't like the idea of having to pay more every month. Have paid on this insurance for a long time. We live on a limited income every month. Wasn't contacted for two months that there was a problem. Found this e-mail in my junk e-mail. We'll see if this works out or not.

The reason for calling was because I cancelled my credit card yesterday because it was scammed and I was going to use another form to pay, but payment isn’t due until July 20, 2024. I will call again after I receive my new card. Joel was very kind and very helpful.

Great experience with the representative. She was kind and courteous and very knowledgeable. I will recommend her to help customers that may experience problems with ARW. She was very helpful and updated all of my information so that my payment would be processed automatically each month. Great customer service by the representative. She was so nice and friendly that listened to me and helped me with my account.

The rep Joel was very polite and professional. I was very pleased with the level of service that was being provided at my time of need. The call was quick and straight to the point and didn't take up much of my time. I recommend ARW Home service anytime. Thank you all for your patience and providing a great service.

Card used for autopay needed to be updated. Joel was very professional. ss he dealt with my frustration. I was very leery about being asked for card info over the phone, Joel updated my card info and completed the transaction promptly. He was polite and and efficient, He also offered additional services.

I closed on my Home 9/1/2023. My garage door opener failed within one week. As I was moving and need the opener replaced, I had no policy information from ARW, no information whatsoever, and I needed a working garage door. So I hired the only firm that I could find to get the door fixed. It took a week. I filed a claim after the repair/replacement was completed. What is of note, while the policy was purchased at closing, I had received no notice of purchase or policy information. I was just told I had a policy. I searched for the coverage through my real-estate agent and upon locating the company I filed a claim. The claim rep asked for a $100 deductible before processing my claim. I then got the repair contractor to comply with a claim adjuster request from ARW and provided an invoice with the detail regarding the failed opener.

Patience is very important to a seasoned person. I really appreciate the kindness in his voice, I felt like he really wanted to help me. I will recommend the company and Joel to many of my friends and family.

Joel helped me and was very polite and understanding with my problem. He helped me very quickly and was a very pleasant young man, easy to talk to. Your company needs more like him. I have been with this company for some years now and it has helped me only one or two times and always with good service people.

Your account dept withdraw 517 dollars which was a mistake. The week before they withdrew 108.00 which is my monthly payment. They said they replaced the 517 dollars but it’s not in my account. Went to the store for groceries and there is not money in my still is not there. I Live on a fixed income and this is a very difficult situation for me as I have Cancer and need the money for Chemotherapy medication

Representatives are always friendly. Today I spoke to Joel and last week it was Karen. I have never had a bad experience with any customer service rep from ARW. My only complaint would be with some of their vendors. I think I would recommend y’all to my friend and family.

Great service over the phone to take care of an administrative issue. Customer Service representative was very professional and accommodating. It was easy to get in contact with someone to address my problem. I have been with ARW for a few years now and I have received adequate service during this time period with the company. I would recommend ARW for your home warranty needs because they cover many different services in their plans offered. It would be worth your while to use them for your home warranty needs. ARW is a reputable company for your home warranty needs. Customer Service is key to me and I was impressed by the service that I received today.

ARW Home Warranty stands out for its plan variety, lengthy workmanship guarantee, and suite of additional benefits that come with any tier of plan coverage. HomeServe offers a wide variety of plan options—more than any other provider we reviewed—as well as a long workmanship guarantee that extends the entire length of your plan term.

Easy and friendly customer service for billing update. And imagine this English speaking. Much better than previous AHS CSR which didn't understand me or I them. Do not know why any company in the USA would outsource to a foreign country and expect good results. Hopefully this will continue to be a much better experience. Appreciate the smooth transition.

ARW will not come out if AC or furnace is making unusual noises, like fans going out or motors. I paid 129.99 a month and ended up putting $750 into my account and another 500 into my furnace to get answers to the problems. Once they have a diagnosis they send a company out but takes days to get claims through. Phone lines are impossible. Very dissatisfied and I dropped the company after putting at least $3000 into it and still had to pay for service.

Spoke with Joel and he resolved the issue I had with the start date for the contact with ARW. He was courteous and professional and resolved the issue quickly and to my satisfaction. I am hoping my use of ARW will be less aggravating than the one I have with Choice Home Warranty.

The customer service was excellent. I found the experience stress free. The representative said if I took the survey for Joel I would receive $5 off my next bill. I really appreciate the time he spent with me on the phone. Thank you Thank you Thank you Thank you.

Like that all appliances are covered. I have been a customer for a while now. The price per month is very reasonable. I would recommend ARW to my friends and family. They give a good coverage for the money that is spent every month. Will give a good review for this company.

This company lies on the customer when they fail to provide service. After being able to provide me service they offered me the opportunity to provide service myself and with approval they would pay to have the plumbing repaired. Previously contacted to plumbers The first company had reviews of 1/5. The second plumber was miles away from my location. They lied and said that I canceled the second plumber. I canceled the warranty! I noticed that I was charged the monthly fee.

Why is it sooo hard to get ahold of this company when there’s a problem. Please resolve this issue or I’ll be forced to cancel. When I called last week twice the wait time was 39 min. But when my payment was due today I got 3 calls and text.

Updated on 2/19/2024: I had decided NOT to renew the contract. I didn’t like several things that happened in 2023. AT the VERY LAST MINUTE, UNFORTUNATELY, I decided to take the ARW contract for another year. WELL, I just got a Return call, from Joel, telling me that the promise he made that I would be charged 75.00 per service call, instead of the higher amount, JUST CHANGED. He told me that I would get the 75.00 charge because I had been with the company for a while. When I signed up, the charge was 55.00. I told Joel that I felt like it was a BAIT and SWITCH situation. BUT, this year will pass and you don’t need to contact me 25 times, like you did this year. I WILL NOT RENEW THIS CONTRACT FOR NEXT YEAR. I REALLY Don’t LIKE the way YOU DO BUSINESS. I’m OUT after this year.

Joel, customer rep was very knowledgeable, polite, accommodating and very professional in his communication. He told me about the options I had available from ARW. I appreciate the hospitality he showed. He was knowledgeable enough to give me the necessary information I needed to my satisfaction. It good to speak to someone who is pleasant with a great customer service personality.

Spoke with Joel in billing department this morning. He was very pleasant and cordial to speak with regarding my account. Very expedite. Took care of my update right away. He is a professional and he was kind. He knows how to do his job. He did offer further assistance if I needed.

This seems to be a great company. I have not had to use my benefits for anything yet, but I am sure they will satisfy me when I do. I spoke to Donna, a representative today and she was so nice and friendly. She helped me with a billing problem I had, and she solved it right away for me. Thanks Donna!

Joel was vey helpful and professional, very knowledgeable of the steps I needed to take when changing my payment method. My Dever card had been compromised, but Joel pulled up my information quickly and assured me everything was fine and what I needed to do after receiving my new card.

My name is Galene **. I missed my payment and called in to make a payment. The young lady that greeted me warmly. Her name is Donna. She handled the transaction flawlessly and very smoothly. She didn’t act like I was terrible for missing my payment date like some would. She was very kind.

Excellent service. Every detail help me with this agent. Thank you. I call to change my debit card for another and he explain me everything ok, my first language is Spanish and I don’t know if I put correct the answer. Thank you. I don’t know what more things need, everything is good. Thanks.

Could not reach anyone and when someone came online they pushed me over to an extension that said 2 min wait then 10 minutes later they said they said 5 min wait. Waited another 15 minutes then they said all recordings by the way it will be 30 minutes. I spent total of 2 hours trying to figure out how to talk to someone.

I was declined service for my AC unit. When I purchased the service plan with all of the bells and whistles, they failed to tell me that they only covered one AC unit. I was told that this more expensive plan would cover everything including all electrical appliances and plumbing and external sewage lines and my water system. Then one of my AC units went out in September and they repaired it with no problem, but my other unit went out in January and I had to call them back and was told that they would NOT fix it because they only covered one unit not two at the same address.

I needed to change the debit card of record for the automatic monthly payments for my account. Joel, the customer service representative, was very helpful and courteous and made the process easy. I was surprised that he was able to access my account information immediately just by the telephone number that I called from.

Joel was very helpful and and on point. He was very helpful with helping me update my account. And the phone was answered by him very quickly. I didn't have to wait long for it to be answered. Thanks again for your help. The phone service was very good and helpful.

This company is a complete fraud. The promises they make are all lies. After taking out this policy -- they said all electrical in my home was covered including the TV, well this wasn't true depending on how old these items are or not covered -- this policy was sold to me under false pretenses --- and they are not sorry a manager pulled the call and said I, was lied to!!!!

Mr. ** was kind, courteous and showed due diligence in checking my account and answering my questions. Though at first he did not perhaps understand what I asked. But he conferred with the other department and came back to me with a satisfactory answer. I appreciate his meticulous response. I wish others were as efficient as Mr. **.

Individual who spoke with me appears to be knowledgeable and able to complete the request I call in for which was to make a payment. I requested that no credit card be kept on file for me and also that my bank information not be kept on file. This is the third request. I was assured that my request this time will be honored.

I was concerned about my bill. But Joel help me process my January payment. He help me read the website better. To understand that the balance will not show until the actual due date of the bill. Also. I WAS CONCERNED ABOUT MY PREVIOUS MONTH BILL. HE RESEARCHED A INFORMED I paid a month earlier. Problem solved.

We switched from AHS some years ago to ARW for cost and supposed savings and the fact that ARW covered more appliances, as well as a cheaper co-pay. Every time we've called (which has not been often) ARW has had difficulty finding someone to service the call. I have tried to call billing numerous times to cancel some services, wait on hold forever with a countdown, then the countdown restarts, not easy to contact, then get told their co-pay has gone up $20 and "they sent me an email' that I never received notifying me. NOT HAPPY

I had a pleasant conversation with Joel, helped me with cancelling the electronics warranty and updated my payment method and took my January payment of $64.98. I was having issues with accessing the ARW online portal for 3 days prior to today with no luck, I kept getting an error codes. Which I did explain to Joel. He will inform the tech support regarding my issues. I understand I will receive $5.00 off my next payment for making a review. Thank you.

Don't call them. They will leave you on hold for a long time and nerve-wracking music while you wait. The first thing they do is try to get out of fixing your problem. Then they they make a excuse why they can't do it and won't come out unless they rob you for a $100 to come out and do nothing but waste your time. Better pay a regular tech that go through the hassle of ARW Con Artist.

Joel was very helpful, courteous and efficient. This company is by far better than our previous home warranty company (American Home Shield. Avoid at all costs!). I know that they have to inform customers of other products and services but no one has ever been pushy about upselling. I also like that they have coverage options for pretty much everything in your home at reasonable rates. I recommend ARW to everyone.

I was a bit anxious when I called due to the fact that I was a day late in paying my monthly bill. Fortunately Charlene put me right at ease. My due date of the 27th had passed due to the fact that my debit card had been compromised. I had to replaced it, but I couldn't use it for 24 hours. Charlene put my mind at ease, assuring me that the ten day grace period would allow payment with late fees. Wonderful!!!

I just joined this company listening to a coworker, trusting his experience. My experience was terrible, it's been over a month my furnace not fixed still. I spoke with a representative who assured me that she would refund my account and apologize for inconvenience, when I called back I spoke with Brandon who was very nonchalant and nasty. I asked for a supervisor and was told that I cannot speak with one. I also asked about my refund and was told that I can't get one after young lady said that I would receive one. I asked them to remove my bank information and I would pay over the phone. Was advised that they cannot remove my information. This is far by the worse experience I ever had.

I was misled to believe all my electrical appliances were covered under this "WARRANTY???" even my countertop Microwaves ovens. I specifically asked about these microwaves because I have friend who now lives in another state who told me "he had trouble with a different warranty company and even had to go to court almost ending up in a class action lawsuit. I tried to bypass such by verifying that MINE would be covered???? Ollie **.

After reviewing this policy I decided to cancel it within the 30 day allowance time. I called them on 12/5 to cancel. Found my credit card was charged & policy was not canceled. I called again on 12/12 & spoke to the same clerk, she said she was out & didn't cancel the policy. She said she would cancel it that day & refund the money back on my credit card. On 12/19, I called my credit card bank & the charge was still not refunded so I disputed their charge. I called ARW again & found the policy still was not cancelled. I demanded they immediately cancel this policy & refund the charge to my credit card.

The representative I spoke with got straight to the point. My call was a customer service issue, and we resolved the issue quickly. He did not waste my time with haggling. He offered additional services, but did not try to pressure me to buy. Great call. Service with ARW is always great.

We pay for something we can’t even get you to help us with. We had an issue with our heat pump and the person couldn’t find anyone here to come fix it. She very rudely told us we could find someone to come fix it ourselves and get reimbursed. So why have you at all?!! We are looking for a different company at this moment

The customer service was great! The agent was courteous and very polite, I was handled with care, and my problem was solved expeditiously, thank you ARW! I have not had to use the service but if it's anything like the customer service, I'm sure it is great, I glad I have the warranty, better safe than sorry!

My 5 star is for the agent, but not pleased about losing a week to address this issue. If I did not make this call, I would have received any communication. When I called four times over the past week, received four different stories. None were the same until today. I need to get this buyout check as soon as possible to get this matter closed out.

I filed a claim 11/2/23. My refrigerator stopped making ice. Today is December 11th. They have sent 3 different people to my home to assess the issue and it’s still not fixed. The company hasn’t called to explain anything I have to always initiate calls to ask questions. I’m not getting any answers that explain why this is taking so long. Horrible service!!!!

All was taken care which regarded an update with the debit card, however three different people called me regarding the same situation plus I also received a text message. All is well and we are moving forward with ARW. We wish a Happy Holidays and a Happy New Years too.

The representative that called me was very kind and courteous and explained the situation well. I received the call because my card that was on file was not working. He explained what had happened and we took care of the matter immediately. Nothing more to say, but he did an excellent job of taking care of my needs.

Joel was fantastic at helping me through the process! My debit card keeps getting hacked. Almost every month I have to call your office. Joel was very helpful. I would give him a ten if the scale went that high.

Charleen in Billing was WONDERFUL!!! I was so upset with trying to get my account straightened out. All I was trying to do was get my credit card updated. I couldn't do it online as when I tried to respond to the emails I received I got a red light. I tried to sign in and got the response: No account associated with that email/account number. Extremely frustrated I got Charleen, what a delight. She understood my dilemma and took care of entering my new Credit Card and then passed on my account information so that I could be contacted to re-establish my account online.

He was very pleasant and my phone call was very pleasant and professional. I was helped and I was satisfied and I wouldn’t change companies because I like the service that have been receiving, every time I call it’s very helpful to me and they provide whatever you need to be fixed so in your home they send out the best.

I am new with ARW and have to say that the wait time to calling in is crazy long! Every time I've had to call I've had to be on hold for over an hour. They don't offer to take your number and call you back. I was on hold for 50 min then recording chimed in and changed to over an hour. Finally, got someone and they had to transfer me to another dept. - another 20 min on hold, then that dept said it was the wrong dept so another hold time. I fussed about the long hold so they transferred me within 2 min.

I was helped by a gentleman who was exceptional. He updated all the required information and gave me his name by was unable to her as was on two lines at time. I did call at 11:20 on Tuesday if that helps. This was handled with great politeness and ask for all information necessary to get warranty taken care of and processed. I appreciate his time and effort.

I don’t believe this review will be posted. They only have a few 3 star reviews & mostly 5 stars for reviews. My experience was & is a 2. I think 2.5 weeks for a repair person. Then after offering a top load machine @ 4 weeks. (I have a stackable gas dryer.). At 6 weeks of no resolution & their refusal to negotiate I accepted & spent far more than offered.

Ronald was very patience & courteous. He assisted in letting me know when the next payment is due. I had to change my credit card information & he was helpful assisting me. He asked if I knew of the alarm system offer. I explained I did but I not in need of a system. He explained I would qualify for a $5.00 credit if I complete the survey.

Sharlene Was very helpful on my phone call with her. It was nice to have somebody take the time to explain things to me. I needed to update my billing information. She resolved my problem and was also very kind. I have been happy with the warranty company and have continued a whole house policy. Thank you!

My experience was excellent, easy to make payment because of the very good help from Ronald, very pleasant to talk to, no misunderstandings, no issues, just business and casual, Ronald very professional and understood my situation, pleasant to talk to, I’m glad he took my call. I hope this type of call would be a different situation.

An agent called. Stated there was an issue with my auto pay and requested a new card to process monthly payment. I checked my bank account and the funds were in the account and there was no issue with my bank. I called to get confirmation of my payment to ensure this was not fraud.

This month's payment did not go through because they had the wrong debit card numbers. My card had been hacked, so I had to get a new card from my banking institution to replace the old one. ARW call this morning because my payment did not go through. I spoke with Joel and gave him the correct information. He was very courteous when speaking to me. Hopefully this won’t occur again. Debbie **

ARW is a good company and I would recommend a friend and family so keep up the good work. Every time I call the person is very nice and I will always use this company for insurance on my home and the company do a good job on sending someone out when needed.

Representative had perfect customer service skills. He was a knowledgeable representative. He presented friendly service with prompt answers to my questions. I called regarding my bill. The hold time was not long at all and service met my expectations. Would be happy to provide recommendations for this company to neighbors, family and friends.

I spoke with representative Ronald, who was courteous, professional, and knowledgeable. He assisted me with posting a payment to my account. I’d very much like to meet this gentleman. Perhaps ARW could assist with this request. My former method of payment was compromised due to some fraudulent activity on my card. As I said before Mr. ** was very helpful bringing my account up to date.

After being with a previous home warranty company for over 15 years, I decided to try a highly rated one since the one I was with was going downhill. I researched and decided on ARW. Their sales Dept was superb and had me sold. I thought, I'd go with ARW even though they were expensive, 900.00 plus, but covered less. They promised great contractors. I called a couple of times and they said, that my service needs weren't covered. For instance major ice build up in the freezer. They assigned me to a contractor but when I looked up the contractor, they had the worse ratings, one star and horrible complaints. I specifically switched to ARW because they said they had great contractors.

The spokesperson spoke very fast and I couldn't hear him well but he had to slow down and I was able to get through it. Thanks! I was able to get an update on the cost for service charges now which was very helpful. He also gave me the new contact number.

I had almost given up on people, and their not good personality, but when Ronald called his personality was so great, until I really enjoyed paying my bill. Maybe I can be late next month and Ronald can give me a call. He is a great rep for your company. Mrs. Kassie ** 10/31/2023. No, received no incentive for this review, it's comes directly from the heart.

It took over 8 weeks after they kept messing up my claim. I had to get the BBB involved. Once I got the BBB involved they, it took them about 2 weeks to agree on a buyout. They agreed they would pay me out and told BBB this, however when I told them I was not satisfied with the amount and I would write a review on my experience, they retaliated against me and immediate follow that email they told me they are declining my claim. Looking to peruse legal. Filing a claim of theft of service and small claims court. STAY AWAY FROM ARW.

Joel was very pleasant and helpful. The overall experience was great. I will refer this company to all of my customers and my buyers and sellers. The company has been very helpful in the past with all of my claims. I have been very pleased. I will continue using the home warranty company.

My dishwasher broke down and when I called for service I was told by technician that the unit needed replacing. But all I got from ARW was a measly check for $246.00 not near the cost of a replacement Dishwasher. I will never suggest ARW to anyone EVER!!!! When I called ARW I was told that any insurance company would've paid the same, ARW is not a Insurance Co, ARW is a home warranty so-called company!

I put in a request on march 5 2023. It’s now oct 2023 and my hvac system is still not functioning. After waiting months for dispatch to find a contractor you finally gave me instructions to find my own contractor. (Not why we get warranties.) You sent a contractor to my home for an unrelated issue who said they would repair my hvac. The contractor has now been waiting for approval since May of 2023 From May to October waiting for approval is unacceptable.

Good customer service very helpful and polite. I will refer to my friends! Coordinating my payment date was helpful. Also my discount for next month. I like having this protection for my home. Considering I’m on a budget with Social Security limitations. Can’t afford high repair bills. I appreciate this service! Thank you!

My experience is not what I was signing up for. My understanding was if you can repair an item it will be replaced. Washer was too old according to the warranty and I was given a check and did not cover the purchase of a new washer. I had to find my own washer and pay the additional replacement cost and install the new washer when it arrived. The new washer was back ordered and we had to wait almost a month before we were able to wash clothes again at home. If this is the normal process then this is not a service that helps the consumer. It definitely makes me uncomfortable with the rest of the items on my so called warranty. Totally disappointed with my experience. At the present I guess I’ll see what happens on my next experience, I’m not a person that likes to jump around from service to service so I’ll try once more.

Representative was very fast talking, he had to repeat what he was saying. Overall it was satisfactory. Gave updated card information to process payment. I also mention the discount that last month a rep was going to check to see why I did not receive from the survey I completed, he stated in August was given a $5.00 discount, also stated he will see if I can received on next bill a discount.

Ronald was great assisting me on the phone. It’s always a pleasure to get a good person on the phone. As far as the claims third party company. They aren’t conducting business correct at all. All they do is collect your money and blow smoke up your back end and nothing gets done at all.

Very polite and helpful. Pleasant people to speak with. Very knowledgeable to any questions I asked. Took his time to wait on my card information. I would recommend the business and the personnel to all those I know. Talk clearly and I was able to understand what he was talking about.

American Residential has more to offer than the previous company that I was with. The coverage options are great. I filed a claim and it was an easy process, and the customer service was great as well. I'd recommend American Residential just based on the customer service and the quality of the technicians that they send out.

The people I spoke were very nice but they talked so fast I thought I was being pushed to purchase the warranty. I was glad they gave 30 days to cancel. After my husband had a chance to think it over we decided we could not afford it so we canceled.

When I called, I got to speak to Joel in the billing department who was very knowledgeable and solved my issue. Told me exactly what my refund was going to be and when to expect it. Thank you again for great customer service. Joel was excellent and Customer Service. Thank you very much again.

This morning I received a call this morning form Sharlene. She was a sweetheart. I explained about my surgery and that I was a little behind. She was knowledgeable and very pleasant. Sharlene, gave me multicable options. Thank you for your great personality. I will talk to you soon. Thank you for doing a great job.

Customer service rep Ronald called me as my card on file expired and I had to update my new card info for the payment to post on my account. Ronald was courteous and professional. I appreciate the phone call because I would have not remembered to update my card information. I would recommend ARW to friends and family for their home protection of appliances, plumbing system, heating system and air conditioning system. The only small downside is the amount charged for submitting a claim has increased.

I’m so frustrated with the service I have received during the repairs of washing machine and dryer. It has been over a month now, and I still have not gotten any satisfaction with the repairs of my washing machine and dryer. My washing machine was supposedly repaired, but is still making the same knocking sound it was making before it was repaired. My dryer was repaired and now is making a loud noise when it’s drying the clothes. I have had to call numerous times to get someone back out here to my home to do the repairs on my washing machine and dryer. Unbelievable.

I had a kitchen sink stopped up. The person sent out did not fix My problem but told ARW they did all kind of work not done like they put drain in which was not done, used up my allowance for plumbing over 500 dollar so no one was sent out to resolve problem and the one who claimed they fix it left his card. He was an Heating and Air. Conditioning repair man. I cancelled my coverage just kept the electronic coverage.

I've been with American Residential for a while now. When I call and ask if something is covered, they would come back and tell me that it is. But they'll tell me I will be covered if I add something to it. The average consumer does not have all that money to come out of their pocket. That was why I agreed to go ahead on and get the coverage and then increase it.

The technicians for the air conditioner were good. They knew their job and took care of everything. I've had a great experience with ARW. They are prompt at getting someone out to make repairs and I even had a case wherein I had to get someone else to make a repair and they reimbursed the money. So, they're good.

Excellent professional experience with ARW Specialist Ms. **. Heard my issue and was kind enough to show empathy, and assisted me with my problem. One of the most pleasant experience I have had with ARW. My issue was due to an oversight on my bank account which cause my payment today not to go through.

Yes I would recommend to a friend. Excellent service And polite people with courtesy Calls To make sure you get your payment on time Without loss of service. Claims Are easy to file and hassle free. I have the electronic plan added on and it's great. They either repair Or replace whatever electronic device you have.

Joel was very helpful and a pleasure to speak with in regards to making a payment with ARW. My experience was amazing as usually as to my home warranty. Joel was friendly and informative and knows exactly what he is talking about. I highly recommend ARW to all of my family and friends. Great service!

Online was very user-friendly and easy to make the needed changes to my account. However, I used online only after having several days of being unable to reach the company by phone. Whenever I called I was put on hold and told my Wait time would be 10 minutes however after Waiting OVER 30 minutes each time I hung up. I had attempted to reach the company over the course of several days at different times. I am very dissatisfied with the ability to Contact the Company by phone.

Ronald was helpful and professional. He helped me greatly get a new card on file and get my monthly bill paid. He was very friendly and knew exactly what to do. It was a pleasure dealing with Ronald today. He knew everything to do to get my billing straightened out.

The guy was very good with me and asked? To see if I needed anything else to do with my account. I agree to pay on Wednesday the 13. Gave him a new credit card number so it can be billed on. When he asked me how was the weather here I told him it was beautiful outside.

Joel was very patient with me. I was trying to identify him as an ARS agent as I was calling from the 805 area code. We ended up verifying verifying my order number to verify he was who he said he was. Then he showed even more patience to verify my credit card. Thank you.

She was so very helpful and a joy to talk to. Everyone needs to employ more people like Sharlene. She made my day! I will continue to use American Residential Warranty and their services because of their professionalism and the outstanding way they treat their customers. It’s nice to have such a positive experience.

I called almost 2 weeks ago because I’m having problems with my toilets. They sent me a message stating they had somebody for me. The number I called is a number for a private residence. I called. They sent me another company and that was an air conditioning company not a plumbing company. They sent me another company when I called that company. They told me that they’re not connected with American Residential Home Warranty so I would have to pay them upfront and then get reimbursed. When you call ARW most the time you’re on hold listening to this crappy music for over an hour, sometimes two hours, and then they disconnect from here. I am in the process of getting a new home warranty company.

Ronald called me this morning, in reference to my monthly payment. I explained to him that I had received several calls and text messages in reference to my payment. I also explained to him that the last person I spoke with on yesterday evening, I had asked them to re-run the payment, using the same card on Friday. He noted my account and stated that this was taken care of and I would not be receiving any more calls in reference to this matter. He was very pleasant and respectful.

After waiting twice to be connected longer than 35 minutes total then five transfers and one call disconnect my call finally landed with Joel, he took the time to actually look into the issue and found the discrepancy in my new bill cycle. He then Reviewed it and made the proper adjustment to my account. As of now he states it's fixed. Just waiting on a confirmation.

I have had very little help getting claims through. Had a HVAC failure (live in Tucson Az). After multiple attempts was given permissions to go outside of their service providers. In doing so I had to pay the total and request a refund. ARW wants a detailed invoice which service provider did a hand written and still nothing from ARW for reimbursement. Have had 2 other issues that has taken several days to get a response. One is a water leak in the house. When I called in to get a service provider (72 hours) after filing claim. The agent on the phone stated " would not worry about a water leak in your home”. I stated I would not worry about one in her home either but do worry about it in my home! Please make sure you shop around for a more responsive warranty company!!!

I spoke with Ronald today, he called me around 8 this morning to update my payment method. I was still in bed at the time he called, he provided me good information between the difference of using electronic check and debit card to pay. He was very nice & made small talk which I think made my experience better.

Ronald was very pleasant and helpful. He was clear in the reason for the call. He made small talk while he was reviewing my account to avoid the silence. He verified my information making sure he had the correct customer before proceeding any further.

JR Er Joe helped me w payment that was due. Earlier technician came for fridge fix and it seemed to have resuscitated itself magically as if to recover from coma after a couple of days. Call it the ARW magic touch. Keep up the good work.

It was the worst experience I have had in a long time. Our fridge has been down for 3 weeks. No timely call backs. When we call to get the status of our claim no answer. Never can get it repaired the next day like the commercials advertise. Seems like all they want is our money but no good service.

I spoke to a gentleman who I think is Joel regarding my annual payment and due date. Also asked about monthly payment vs annual payment and he was very helpful. Unfortunately not all reps are like Joel as I experienced this morning with Tracey in claims dept. I will fill out the survey again regarding Tracey in claims dept.

All in all Joel was very helpful with my needs. He walked me through what was needed from me. I have been with you’ll for about four months now with no complaints. Joel has great service excellence skills. One thing I did not like was your music when you're on hold.

I was helped by Joel. I was having some issues with my payment status. With Joel's help I was able to resolve the issues I was having. The call took less than five minutes. I would recommend ARW's Home Warranty to my friends. The experience was seamless and all my issues were resolved.

For some reason my debit card did not go through so I called ARW and Joel answered the call. He was great. He replaced my old debit card number with a new number and everything went through perfectly.

I was on hold over the phone for almost or over an hour last night, and couldn't get any help. Called again the next day, which is today, again on the phone, at least, finally! Got someone to talk to! But the lady couldn't give me any clear answer, kept saying “THE PORTAL IS DOWN” which I don’t agree with her!!!! As JOE helped me with no problem right after being transferred to him! Thank you, Joe!!!! Thank you!!!