ARW Home Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
+2 more
About ARW Home
ARW Home, formerly known as American Residential Warranty, is a home warranty company that serves all 50 states. Each service call costs $125, and you can choose a local or in-network technician. Plans start 30 days after the purchase date and provide 24/7 emergency response on a variety of systems and appliances.
- Covers systems and appliances regardless of age or model
- Covers multifamily homes and condominiums
- 30-day money-back guarantee
- Coverage caps may apply
ARW Home Reviews
Filter by Rating
- (2,163)
- (292)
- (77)
- (54)
- (339)
Popular Mentions
- 4,916,070 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,916,070 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed June 30, 2026
I purchased a home warranty service from American Residential Warranty (ARW) in May 2026. Within the exact same week of purchase, I called their customer service line to cancel the service. During that call, I was repeatedly placed on hold, transferred to another department, and placed on hold again. A representative finally told me the policy would be cancelled, but they refused to provide a cancellation confirmation number. I immediately followed up via email to request written verification of the cancellation, but the company never responded. Weeks later, I called back to check the status. The representative confirmed the account was cancelled, and I can no longer log into the online user portal. However, ARW has failed to issue my refund. Because I cancelled within the first week, I am contractually entitled to a full refund under ARW's 30-day money-back guarantee, but no funds have been returned.
Thank you for your feedback.
Our records reflect that your request to cancel your Service Agreement was received on June 8, 2026, and your account was cancelled in accordance with your instructions.
During your subsequent conversation with our Customer Service Department, you were advised that your refund would be processed back to your original method of payment within the timeframe provided under the Service Agreement. At the time your review was submitted, your refund remained within that processing period.
Your cancellation has been completed, and your refund is being processed in accordance with the terms of your Service Agreement.
Thank you for the opportunity to review your concerns.
American Residential Warranty
Reviewed June 30, 2026
Karen in billing is great! Amazing personality and super easy to work with! She made the billing process feel like an accomplishment rather than a chore. Offered me additional services and didn’t become overbearing when I refused. She’s great!
Thank you for your positive feedback on your experience with Karen. We’re thrilled to hear she made the billing process smooth and pleasant by accommodating your preferences with ease. It's great to have team members like Karen who feature exceptional service without being overbearing. We appreciate your feedback and look forward to serving your future needs!
Reviewed June 30, 2026
They are awesome. When talking, they break down to explain things.
Thank you for sharing your positive feedback! We're delighted to hear that our team’s efforts to break down and explain things clearly enhanced your experience with us. We strive to provide you with a service that's both informative and supportive. Should you have any further questions or need assistance, feel free to reach out.
Reviewed June 26, 2026
I had an awesome experience with Martha. She help me find the right insurance coverage for my home, she was helpful with every advice she gave me, thank you so much. You guys have done a good job having her in that position.
Thank you for sharing your wonderful experience with Martha. We’re delighted to hear that she provided exceptional support in helping you find the right home insurance coverage. Her ability to offer valuable advice aligns perfectly with our commitment to excellent service. Your positive remarks reinforce the dedication we strive to deliver. If you ever need further assistance or have questions, we're here to help. We appreciate your feedback!
Reviewed June 25, 2026
I’m able to contact them, what I don’t like is that you have to wait 30 days if you’re switching from one plan to the next, I feel like I shouldn’t have to wait 30 days if I’m already with the company.
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the 30-day wait period for plan changes. We're constantly working to improve our services and take your concerns seriously. If there's anything else we can assist you with, please do not hesitate to reach out.
Reviewed June 25, 2026
Denise was so kind and so supportive. ARW is a wonderful organization and I highly recommend them. They have been so supportive and follow through for our family's needs. We get follow through by phone calls for our needs and Denise was very professional!
Thank you so much for recommending ARW! We’re delighted to hear that Denise provided the kind and professional support you and your family required. Knowing how supportive our team’s follow-up calls have been to you underscores our commitment to exceptional service. Feel free to reach out anytime, and thank you for sharing your experience!
Reviewed June 25, 2026
American Residential Warranty has more competitive pricing than others, and I've been with them for five months. The claims process was easy, and dealing with the representative was good. But the technician never came out. They had me send pictures instead, and we ended up settling the claim. I’d like to have had a proper company actually come out.
Thank you for sharing your feedback. We are pleased that you found our pricing competitive and the claims process smooth. However, we apologize for the inconvenience caused by the lack of a technician visit. We understand your preference for an in-person service and are evaluating our processes to ensure customer satisfaction. Please don't hesitate to reach out to our customer service team if you have further questions or require assistance. Your feedback helps us improve.
Reviewed June 23, 2026
I was very frustrated at the beginning because the telephone system did not help me find the right person. However, once I got a human being Karen, she was awesome and went out of her way to help me. She was warm, caring and an absolute professional.
Thank you for sharing your experience! We're pleased to hear that Karen recognized your needs and provided excellent support, making your impression with our customer service much better. We understand the process was initially challenging due to the system, and we're committed to streamlining it. It's heartening to know Karen's warmth and professionalism left a lasting impact. We appreciate your feedback and are here to assist you anytime!
Reviewed June 23, 2026
Kevin was great! He was kind, professional and attentive to our needs. Kevin went into detail on our case and looked at all aspects including our loyalty as customers. He reinforced my faith in ARW. Thank you very much.
Thank you for sharing your experience with Kevin. We're thrilled to hear that he was kind, professional, and attentive, providing exceptional service and reinforcing your trust in us. Your feedback is greatly appreciated and encourages us to continue delivering high-quality support. If there's anything else you need, please feel free to reach out.
Reviewed June 19, 2026
The young man helped me tremendously. He was very nice and professional, very knowledgeable, and his name is. Move. It was just a great experience. I was very pleased with the help I received this morning.
Thank you for sharing your positive experience. We're thrilled to hear that you found the interaction with our team member helpful, knowledgeable, and professional. Providing excellent customer service is our top priority, and we're glad we met your expectations. Your feedback is highly valued and helps us continue delivering exceptional support. If you need further assistance, please do not hesitate to reach out.
Reviewed June 18, 2026
I have only had them a short time but so far so good. I have had the pleasure of talking to a couple people and they have all been very pleasant. Denise the last time and she was very helpful. I have not made a claim yet I praying I do not have to.
Thank you for your feedback! We're happy to hear your interactions have been pleasant and Denise was able to assist you effectively. It's always our goal to provide helpful and friendly service. We hope you never need to make a claim, but rest assured, we're here to support you if needed. Feel free to reach out with any questions or if you require further assistance in the future.
Reviewed June 18, 2026
Karen was very efficient in notifying me about my account balance and getting my account paid for in a timely manner. She was very kind and informative of the information needed to proceed with the transaction.
Thank you for your praises regarding Karen's efficiency and kindness. We're delighted to hear that she provided the necessary information and eased your account payment process. Our goal is to offer seamless support, and it’s reassuring to know Karen achieved this for you. Please don't hesitate to reach out if further assistance is needed. Your feedback is appreciated and valued.
Reviewed June 17, 2026
We needed to get our washing machine repaired. ARW was so easy to work with. They kept me updated with every step of the repair including when parts came in. They set up the referrals without me having to do any research and the technicians came out so quickly.
Hello,
Thank you for your positive feedback. We're glad to hear that your experience with ARW was smooth and efficient, from setting up referrals to keeping you informed throughout the repair. Our goal is to provide hassle-free service, and it's wonderful to know we achieved that for you. Please feel free to contact us anytime you need further assistance.
Reviewed June 17, 2026
It took a couple of weeks before I was asked to hire my own vendor to repair my heater. Once I had the work done it only took a couple days to review and approve my claim. It did take almost 2 weeks to receive a check. But I was happy the entire expense was approved.
Thank you for sharing your experience! We appreciate your patience during the process and we're pleased to hear that you're happy the full expense was covered after your repair. Receiving prompt claim approval matters greatly to us. If there's any further feedback or assistance you need, feel free to contact us.
Reviewed June 16, 2026
Garett Davis did an excellent job, I called to cancel but he convinced me to stay, by explaining my policy details. He noticed immediately that I had been with ARW since 2015. He was polite and sincere and truly wanted to keep me as a customer.
Thank you for sharing your experience with Garett. We're happy to hear that his attentiveness and sincerity contributed to retaining your loyalty since 2015. It's wonderful that he was able to address your concerns and provide clarity about your policy. We truly value long-term customers like you and remain dedicated to offering exceptional support. If you need further assistance or have more questions in the future, please don't hesitate to reach out.
Reviewed June 13, 2026
Ms. ** called and advised me that my payment did not go through for my coverage. I'm not sure what happened because the funds were in my account. She was very kind and understanding and ran through again with no problems. Ms. ** is a very pleasant Customer Service Representative to deal with.
Thank you for sharing your experience. We're delighted to hear that Ms. Karen provided such warm and efficient service, resolving your payment issue seamlessly. Our team is dedicated to ensuring our customers receive the attentive support they deserve. If there's anything else we can assist you with, please don’t hesitate to reach out. We appreciate your feedback and look forward to continuing to serve your needs.
Reviewed June 13, 2026
I've had two claims with ARW. They ignored the first claim. My water heater went out and I had the plumber send them the bill. I called ARW and they wanted me to send the water heater information to them. I sent them some photographs of the new and old water heaters and the serial numbers. But I still haven't gotten any response from them. My plumber is very irate. He came out of his pocket to buy me another water heater. The other claim was when the motherboard in my central heat went out within two weeks. But ARW handled it and sent the technician out and fixed it. I was very satisfied.
Thank you for taking the time to share your experience. We are pleased to hear that your central heating claim was resolved to your satisfaction and appreciate your recognition of that service experience.
We also understand your concerns regarding the water heater claim. Our records reflect that documentation was requested to facilitate review of the reimbursement request and that efforts were made to confirm the appropriate email address for submission. As of the date of this response, the requested documentation has not been received. Once the required information is provided, we will be able to continue the review process in accordance with the terms and conditions of the agreement.
We appreciate the opportunity to serve you and thank you again for your feedback.
– American Residential Warranty
Reviewed June 10, 2026
American Residential's customer service dropped the ball a lot a few years ago, but they got better. I’ve been with them for about ten years and recently, I had them come out for the boiler. I spoke to someone on the phone, and it was very professional. They couldn’t do anything, though, so it ended up being a payout.
Thank you for sharing your decade-long journey with us. It's wonderful to hear you've noticed improvements over the years and appreciate our professional service. We aim to meet your expectations even when a payout is needed for solutions outside of our typical service capabilities. Your feedback is invaluable, and we're thankful for your continued trust. If there’s anything more we can assist you with, please feel free to reach out.
Reviewed June 9, 2026
Chantal was extremely patient and professional with dealing with my inquiries about my plan. She made sure that all my questions and concerns were addressed. Dealing with customer service can be an adventure called hit or miss and with Chantay, it was definitely a HIT.
Thank you for sharing your positive experience with Chantal. We’re delighted to hear that her patience and professionalism made your inquiries effortless. It’s wonderful to know she provided the attentive service you deserve. If there’s anything else you need, please feel free to reach out. We value your feedback and look forward to continuing to deliver superior customer service.
Reviewed May 30, 2026
When somebody from ARW came out to my home, their customer service was very good. I was impressed that they were thorough. They were sincere and honest. There were questions that they were asking me. It was an enjoyable experience.
Thank you for the wonderful feedback. We're thrilled to know you had such a positive experience with our team's honesty and thorough service. Your satisfaction is very important to us, and we're glad to have been able to meet your expectations. Should you need any further assistance, please feel free to reach out. We look forward to continuing to serve your needs with excellence.
Reviewed May 27, 2026
I had a hot water heater thing go out and ARW gave me 300 on it, but they didn't cover it. They said it was because the heater was over 10 years old. I had to let their rep know that everything in my house is over 10 years old as it was built in 1959. And I had ARW since 2018. S, they added 200, but I didn't like that because that's not coverage. So they gave me $500 on a new one and that means I had to pay for installation and everything else. Then the lady who I talked to after that gave me the discount and told me what she should’ve done.
ARW is lucky I'm still with them. Right now, the warranty is almost like a waste, unless you got a new house, because they're not covering anything that's old. When I was going to cancel, they knocked some money off. But again, I'm still going back and forth in my head about this about how much money I'd be throwing to the wall. Also, when I first met with them, when I make a claim, I was only paying $55. I hadn't made a claim in a couple of years and now, it’s 125. I know it's because of inflation but that’s a big difference.
Thank you for your feedback and for being a valued ARW customer since 2018.
We appreciate your loyalty and understand your disappointment with this experience. While we recognize that not every claim outcome will meet a customer's expectations, we are pleased that our team was able to work with you to address your concerns.
We value your business and appreciate you taking the time to share your perspective.
Reviewed May 26, 2026
Good morning my review of my customer service this morning with Ms. ** was very professional, while helping to assist me on the issue that I had called in for. Thank you
Deborah Ann **
Thank you for sharing your positive experience with Ms. ** this morning. We're pleased to hear that she provided professional and helpful support to resolve your issue. If there's anything else we can assist you with, please feel free to reach out. We strive to deliver exemplary customer service continually.
Reviewed May 25, 2026
Karen was great at taking care of what I needed, she went above and beyond and made sure to check with me about the dates that coincided with my schedule! I had to reschedule my payment and she explained that if I scheduled a date I would stop getting the text messages every day, as well!
Thank you for your kind feedback. We’re delighted to hear that Karen exceeded your expectations during your service experience and actively ensured everything was just right for you. It’s great to know she was helpful in managing your payment schedule. If you require any further assistance, please feel free to reach out. We appreciate your support and are committed to maintaining the high standards of service you deserve.
Reviewed May 23, 2026
I was very pleased with my experience with ARW. They sent a technician out initially to diagnose the issue within 4 days of my initial call. He then sent in his estimate to ARW and they sent him to return. He spent a good amount of time correcting the issue and remained on site to make sure all worked properly.
Thank you for sharing your positive experience with ARW! It's great to hear that our response time and the thorough work of the technician met your expectations. Ensuring proper diagnostics and resolution is integral to our service commitment, and we're glad this was reflected in your experience. We appreciate your feedback and look forward to continuing to support you whenever needed. If you have any more thoughts to share, please don't hesitate to reach out.
Reviewed May 22, 2026
In the past two months my fridge and my washer went out. Both times they sent out the same technician who was always late. This last time he showed up and on my door cam he was doing up his pants and putting on his shoe. Both experiences left me without a fridge for a month and then a washer for a month. They drug process out over several appointments draining money that was allowed and then saying after a month they couldn’t fix it, leaving a pathetic sum to get a new one. TERRIBLE company with TERRIBLE service. Abort and run from this company. Do not waste your time. They will take your money and leave you with absolutely nothing.
Reviewed May 21, 2026
I’m very satisfied with the entire process and service. Historically its never been easy to file a claim with any kind of insurance. ARW really is keeping the promise of providing a warranty that is worry and stress free, TOTALLY WORTH IT!
Thank you for the wonderful feedback. We're thrilled to know that our service surpassed your expectations and made the process easier and stress-free for you. Your satisfaction is our top priority, and we're delighted you found the warranty process worth it. Should you need any assistance in the future, feel free to reach out. We greatly appreciate your trust in us and look forward to continuing to serve your home warranty needs.
Reviewed May 21, 2026
This is the worst company. It took a week to get the results and the claim and I had to keep calling them and after a week they declined the claim which had paid for the year and then 125.00 for nothing. Then the service person called and stated that he would still come and fix it for 350.00. They are hard to get into with and they don't want to pay out what you have already paid.
Reviewed May 21, 2026
Gaelle was awesome while serving me and helping me to file my claim!! She also provided knowledge and great customer service!! ARW needs more people like her!!
Thank you for sharing your wonderful experience with Gaelle. We're thrilled to hear that her exceptional service and expertise made filing your claim a smooth process. Our team values talented individuals like her who provide comprehensive customer support. Should you need any more assistance in the future, please don't hesitate to reach out. We appreciate your feedback and are committed to maintaining high service standards to enhance your experience with us.
Reviewed May 20, 2026
Kevin was extremely knowledgeable and helpful with my issue. He gave me information that will help me financially. Great service and I am very grateful to have spoke with him. He is definitely an asset to your team.
Thank you for sharing your experience with Kevin. We're thrilled to hear that his knowledge and assistance greatly benefited you. It’s fantastic to know that he was able to provide such valuable support. Our team truly values committed members like Kevin. If you need additional help or have further inquiries, feel free to reach out. We appreciate your feedback and look forward to assisting you again in the future.
Reviewed May 20, 2026
The call was very brief, but Karen was nice. She was able to help me with my bill. I asked about the billing cycle since my paydays are biweekly. She even asked about a security system. Very pleasant call.
Thank you for taking the time to share your feedback. We're delighted to hear that Karen was able to assist with your billing inquiry and provide you with a pleasant experience. Our team is committed to professionalism and care in addressing customer needs. If you have any further questions about your billing or need additional assistance, please don't hesitate to reach out. We appreciate your kind words and look forward to serving you in the future.
ARW Home Company Information
- Social media:
- Company Name:
- ARW Home
- Formerly Named:
- American Residential Warranty
- Address:
- 901 Yamato Road, Ste. 100E
- City:
- Boca Raton
- State/Province:
- FL
- Postal Code:
- 33431
- Country:
- United States
- Website:
- arwhome.com
Media
