ARW Home Reviews
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About ARW Home
ARW Home, formerly known as American Residential Warranty, is a home warranty company that serves all 50 states. Each service call costs $125, and you can choose a local or in-network technician. Plans start 30 days after the purchase date and provide 24/7 emergency response on a variety of systems and appliances.
Visit arwhome.com- Covers systems and appliances regardless of age or model
- Covers multifamily homes and condominiums
- 30-day money-back guarantee
- Coverage caps may apply
ARW Home Reviews
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- 4,976,238 reviews on ConsumerAffairs are verified.
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- 4,976,238 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Sept. 10, 2026
The young lady was very helpful and knowledgeable. She answered all my questions completely and set my mind at rest.
Thank you for sharing your positive experience with us! We are delighted to hear that our team member provided helpful and knowledgeable service, addressing all your questions and putting your mind at ease. We value your feedback and are thrilled to know our efforts contributed to your satisfaction. If you ever need further assistance, please don't hesitate to reach out. We look forward to continuing to serve you.
Reviewed Sept. 10, 2026
Cassandra, got my issue resolved quickly and accurately. Her customer service skills were courteous and pleasing.
Thank you for sharing your positive experience with us! We're thrilled to hear that Cassandra was able to resolve your issue quickly and that her courteous customer service made your experience enjoyable. We greatly value your feedback and look forward to continuing to provide exceptional service. If there's anything more we can do for you, please let us know.
Reviewed Sept. 10, 2026
We've had ARW for six months. What made us decide is that they were presented to us through the Realtor.com concierge service. Price was cheaper and, as a business owner, I have worked for at least half a dozen other home warranty companies and I know how they operate and I know specifically some of them that I will never do business with. I had no prior knowledge of ARW at all and they were cheaper and I said, "Why not?" We've had one claim only. It was for a refrigerator ice maker. The replaced the ice maker tray portion. There were no hiccups involved. The total process may have been two weeks total. They did have to order the part in. The service has been good. Deductibles are higher and the wait time was a little longer, but overall, it was good.
Thank you for choosing ARW Home and sharing your experience! Given your professional experience with other home warranty companies, your positive feedback means a great deal to us. We’re pleased that your refrigerator claim was completed without any issues and that the needed repair was successfully made. We also appreciate your honest feedback regarding the service fee and timeframe, and we look forward to continuing to provide you with dependable service.
Reviewed Sept. 9, 2026
Great service, fast and easy solution. Seamless from start to finish.
Thank you for sharing your experience with us. We are delighted to hear that our service provided a fast and easy solution for you. It's wonderful to know the process was seamless from start to finish. We look forward to continuing to meet your needs with the same level of efficiency and care. If you have any future questions or require assistance, please feel free to reach out.
Reviewed Sept. 8, 2026
Dear ARW Home Warranty, I am extremely disappointed with my recent experience regarding a service request for my air conditioning unit. I was informed that I needed to provide maintenance records before my claim could proceed. This requirement was never clearly communicated to me when I purchased or renewed my policy, and it was not something I had encountered in the past. If policy requirements have changed, customers should be formally notified in advance rather than discovering these changes when they need service. After multiple phone calls, transfers, and hours of frustration, I was finally able to cancel my policy today. The customer service experience was unacceptable and demonstrated a lack of communication and consistency among representatives.
Your company should provide better training to customer service staff and ensure that policy changes are clearly communicated to policyholders. Customers should not have to struggle through repeated transfers simply to get answers. Given the severe temperatures we have been experiencing, delaying or denying assistance because of newly enforced documentation requirements is both frustrating and disappointing. I hope ARW reviews its customer service practices and communication procedures to prevent other customers from having a similar experience.
Robert, we’re sorry to hear that your recent experience did not meet your expectations. We would like to clarify that the request for maintenance documentation was not the result of a change to your plan requirements. The request was based on the service history of the A/C system and was intended to confirm that conditions previously identified by a service provider had been addressed before proceeding with a new service request.
We also take your concerns regarding the transfers and customer service experience seriously and are reviewing those interactions internally. We appreciate your feedback and the opportunity to clarify the circumstances surrounding your recent service request.
Reviewed Sept. 8, 2026
Was very helpful in filling my request. Very polite and helpful.
Thank you for your kind words! We're delighted to hear that our team was polite and helpful in filling your request. Your satisfaction is important to us, and we appreciate you taking the time to share your positive experience. If there's ever anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!
Reviewed Sept. 7, 2026
Denise is very professional and polite! She helped me very efficiently! I was happy to speak with her!
Thank you for the wonderful 5-star review! We’re delighted to hear that Denise was professional, polite, and provided efficient service. We truly appreciate your kind words and thank you for choosing ARW Home!
Reviewed Sept. 4, 2026
ARW was recommended to me by a broker when we were purchasing the house, and we started with them in March. I have submitted two claims online, and ARW had somebody reach out to me, and we set up a time for someone to come out. The process with ARW was very easy and it went smoothly. We just had some issues with the people who were supposed to come out for the first service call, which was on the company, not on ARW. They didn't show up a total of four times, including saying that they had shown up, even though they were never shown on my cameras as having driven by the house.
I brought the issue to ARW's attention, and it went well. They ended up getting me a different contractor who showed up promptly, on time, got all of the work done, and was very professional. The majority of my interactions were with the contractors. I am here when they show up and we tend to sit and talk for about 30 minutes before they leave. Due to the first contractors who were supposed to come out, it makes me wonder what kind of screening processes ARW has for the contractors before they're willing to have them on.
Thank you for taking the time to share your experience with ARW Home. We’re glad to hear that submitting your claims was easy and that our team was able to address your concerns by arranging a different service provider who completed the work promptly and professionally. We also appreciate your feedback regarding your initial service experience. Feedback regarding our service network is taken seriously and helps us continue evaluating the customer experience. Thank you for choosing ARW Home and for giving us the opportunity to assist you!
Reviewed Sept. 3, 2026
This is a terrible company, they collect your money every month, make you pay $125 for a service fee and refuse to pay any claim you submit. They always say your issue is not covered and when they do send a technician out, the technician cancels the appointment the day before the work is to be completed. This company is a complete scam. Do not do business with them.
Eli, ARW Home takes concerns regarding our service and coverage seriously. We respectfully disagree with the characterization that ARW refuses to pay claims or routinely denies coverage. We review service requests individually and administer them in accordance with the terms and conditions of the applicable plan. We have been unable to identify an ARW account associated with the name provided in this review and therefore cannot verify or address the specific circumstances described. We welcome additional information that would allow us to review the concerns raised appropriately.
Reviewed Sept. 2, 2026
Great customer service! And they understand your problem when you call in!
Thank you for taking the time to share your positive experience with us. We are delighted to hear that our customer service team was able to understand and address your concerns effectively. Your satisfaction is important to us, and we are pleased that we were able to meet your expectations. If you have any further needs or questions, please don't hesitate to reach out. We look forward to continuing to provide you with excellent service.
Reviewed Sept. 2, 2026
We've been protected with ARW since January of this year. We just bought a new home and working with our real estate agent and a concierge company that presented the warranty and it made it look good to us. I already did a claim online. Their site was not difficult to use at all. It was very seamless. The only thing is I did receive the information about the contractors, but it was days after. We ended up having to go with our own contractor because it was days and nobody contacted me. I called on a Friday and, by Tuesday, I just called my own contractor because it was the air conditioner and it was 100 degrees. I would still rate ARW 5 because it wasn't their fault that the contractor didn't call. They were very good as far as getting back with me and with the communication.
Thank you for your five-star review and for choosing ARW Home to help protect your new home! We’re glad you found the online claim process seamless and our communication responsive. We’re sorry the assigned service provider did not contact you within the expected timeframe, especially during such extreme temperatures. We truly appreciate your understanding and look forward to providing an even smoother experience in the future.
Reviewed Sept. 1, 2026
With the information I received today I am pleased with my representative. He answered all my questions and made me realize I did not have everything I wanted covered, very, very helpful. You’ve got a great guy there.
Thank you for sharing your positive experience with us! We're thrilled to hear that your representative was able to assist you thoroughly and address your coverage needs. It’s always great to know that our team members are providing valuable and helpful support. Your feedback is greatly appreciated, and we'll be sure to pass along your kind words to him. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to continuing to serve you.
Reviewed Sept. 1, 2026
I've been having ARW for years since I had my home back in 2007. Whenever I've had to file a claim, I just call a number, give them the model of my appliance or whatever I needed to file a claim on, pay my deductible, and then they send somebody out. If they can't fix an item, they’ll replace it. Everybody’s been nice. The quality of work has been good for the most part. I had a couple of contractors that I requested not to have anymore. Other than that, it’s been good. ARW is a great service. I gave their number to a few people.
Thank you for being a longtime ARW Home customer! We’re glad to hear that filing claims has been straightforward and that our team has consistently provided friendly service. We also appreciate your feedback regarding the service providers and are pleased that your overall experience has been positive. Your recommendations mean a great deal to us—thank you for trusting ARW Home and sharing our information with others!
Reviewed Aug. 31, 2026
ARW's service has been very good so far. When my refrigerator ice maker went poof on me, they said someone would be out in the day after. In two days, the tech was here. He was in and out of here so fast. I asked, “Already?” He said, "Yep. Gotta order a part. I know exactly what it is. It should be here in three or four days.” Sure enough, it was. He came back and took care of it. It was quick. The gentleman was very polite and very knowledgeable. ARW seems to be one of the better protections that I'd heard of and now I got.
Thank you for sharing your experience! We’re pleased to hear that your refrigerator claim was handled quickly and that the technician was polite, knowledgeable, and prepared to complete the repair as soon as the part arrived. We appreciate your trust in ARW Home and are glad to have you as a valued customer!
Reviewed Aug. 30, 2026
I called ARW Home about a maintenance for air conditioning. But right away, the customer service got so bothered that I asked about that and was asking what was wrong with the air conditioner. I told them I just was wondering if it's something that is covered. I hated the attitude that's why I ended up calling different providers and ended it with ARW. The first people that they scheduled me with never answered their phone. I left them a message but never got an answer until I called again and really pushed. At the end of the day, I was sitting there in this crazy heat for over a week. There could be a better process for that if a certain company doesn't answer. They shouldn't wait to escalate if this person needs something like air conditioning because it's so hot. The escalating part really wastes a lot of time for the customer.
Sonya, thank you for sharing your experience. We appreciate your feedback and regret the frustration you described regarding the initial interaction and service timeline, particularly during a period of extreme heat.
The questions asked during the initial call were intended to determine whether the request involved routine maintenance or a potentially covered failure. We are sorry that the conversation came across as dismissive rather than helpful.
After ARW was notified that the original service provider had not responded, the request was escalated and transferred to another provider. The replacement provider completed the covered repair by replacing the failed thermostat and compressor run capacitor. While we are pleased that the system was ultimately repaired, we recognize that reassigning the request affected the overall service timeline.
Your feedback regarding provider responsiveness, escalation timing, and customer-service communication is valuable and will help us identify opportunities for improvement. Thank you for giving ARW Home the opportunity to address the covered failure.
Reviewed Aug. 29, 2026
I’ve been out of an air conditioner for almost a month. ARW Home wanted one thing from the person who would be putting it in, and then they would want something else and then something else. They wouldn't tell me all at one time. Finally, the last thing they wanted to know was about the coil. I’m tired of this running around when I’m sitting in 97-degree weather, and my house got up to 92 degrees a few days. I called the company and told them what ARW needed, and they immediately sent everything over while I was on the phone. I called ARW back to make sure they received it, and after checking, they confirmed that they had. Then I called again and finally found out that ARW could pay me $1,000, and that's it, for a new air conditioner.
It took me a month to get a faucet put in my kitchen because ARW was bickering back and forth with the man who was gonna put the faucet in. And all that time, I was just spewing my kitchen with water. Finally, the man called me and said he knew I’d been waiting for it for a month and that he would put the faucet in, but he was going to get rid of ARW. I'm dissatisfied with ARW because in the last two years, I've had to wait a month for everything that I've called in.
My drains were plugged up, and I called ARW. I gave them the money and the guy came out. He had a handheld snake, and he said he was unplugging my drains with it. When he said he was done, the sink in the kitchen was still plugged up, but the bathtub was unplugged. Then it turned out that my sink in the bathroom was plugged up, which it wasn't before. I said I couldn't deal with this, but the guy said I had a hole in the pipe downstairs. I said that pipe had already been replaced and there was no hole in it. So, I had some guy from another company come out. He spent a long time here, but he finally got my drain unplugged.
I called ARW back and told them what happened and how much I was charged. They said they would send me the money that I paid out of pocket. But the girl said she couldn't send me the whole 125. I said I didn't want all that back. I just wanted what I put out of my pocket to get things in here done right. The last two years with ARW have been a nightmare. But before that, I had no problem with them. The techs came out and fixed the issues.
Lyn, we’re sorry for the frustration you experienced and understand how difficult it is to be without air conditioning during extreme temperatures.
Additional information was needed from the service provider to complete the claim review and confirm the applicable coverage. Once the required information was received, you were presented with the available resolution options under your plan: proceed with the available repair option or accept a check toward the covered repair. You selected the check, and the A/C claim was resolved accordingly.
We also take your concerns regarding the timing and communication associated with your prior service requests seriously. Each claim is reviewed based on the reported failure, the service provider’s findings, and the applicable terms and coverage limits. We regret that your recent experiences did not meet your expectations and appreciate the opportunity to clarify the A/C claim resolution.
Reviewed Aug. 28, 2026
The SERVICES were as professional as they could be…
Thank you for sharing your experience. We are pleased to hear that our services met your expectations with professionalism. Your feedback is important to us as we continually strive to maintain high standards. If there's anything more we can do for you, please let us know. Thank you for choosing our service.
Reviewed Aug. 28, 2026
I have been calling getting help with receiving a new washing machine. Got me started then I had to call back today. 8/28/26 and I talked to Nove and he was very helpful. He walked me through step-by-step and would not let me hang up the phone until we got it worked out.
Thank you for sharing your positive experience with our team. We are thrilled to hear that Nove was able to assist you effectively and ensure that your needs were met. It's wonderful to know that our team provided step-by-step support to resolve your concerns. If you need any further assistance in the future, please don't hesitate to reach out. We appreciate your feedback and look forward to continuing to provide you with excellent service.
Reviewed Aug. 28, 2026
Well I called ARM for a service claim and transferred to customer service fully expecting to end my business with ARW after having spoken with the claims department. However, Garrett from customer service literally single-handily saved the day and successfully retained me as their client. He is an excellent representative for this company, clear communicator, quick to clarify confusion, and resolved my concern to my satisfaction without unnecessary haggling. Thank you, Garrett. You definitely earned your paycheck with me today. I hope you have a good weekend.
Thank you for sharing your positive experience with us. We're thrilled to hear that Garrett was able to assist you effectively and retain your business. It's always great to know our team members are delivering clear communication and resolving concerns to your satisfaction. Your feedback is greatly appreciated, and we'll be sure to pass along your kind words to Garrett. If you need any further assistance, please don't hesitate to reach out. We look forward to continuing to provide you with excellent service.
Sincerely,ARW Home
Reviewed Aug. 28, 2026
Denise was helpful in taking care of the issue. Thanks.
Thank you for taking the time to share your positive experience with us. We're delighted to hear that Denise was able to help resolve your issue effectively. Your satisfaction is important to us, and we’re glad to have met your expectations. If you need any further assistance, please don’t hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future.
Reviewed Aug. 28, 2026
I just had a technician come out for my oven. My igniter had gone out. He was a real nice guy and courteous. He knew what he was doing, and hooked me up and left down the hall. I appreciate ARW's partners. The technician got in touch with me and let me know where he was at, how long he was gonna be getting to me and how long it was gonna take. Everything went good. Overall, ARW looks pretty good.
Thank you for sharing your positive experience with us! We're delighted to hear that the technician provided courteous and knowledgeable service, and that you appreciated the clear communication throughout the process. It's great to know that everything went smoothly and you feel confident in our service partners. We look forward to continuing to provide reliable service for your home warranty needs. If you ever need further assistance, please don't hesitate to reach out. We truly value your feedback and are thrilled to have you as a satisfied customer.
Reviewed Aug. 27, 2026
My representative was very kind and explained everything to me to where I can understand, love her....Her is Ms **
Thank you for sharing your positive experience with us! We’re delighted to hear that Karen was kind and provided clear explanations to help you understand everything. Your satisfaction is important to us, and we’re thrilled to know she made such a positive impact. If you need any further assistance in the future, please don’t hesitate to reach out. We appreciate your feedback and look forward to continuing to serve your needs.
Reviewed Aug. 27, 2026
I've been protected with ARW going on three years. I just wanted my house protected in case I didn't want to have to replace anything. If anything broke, I knew I'd be covered. My experience has been good and easy. I've only done one claim. It was over the phone and the process was easy. The technician was awesome. ARW was very responsive. They came right out. The only negative thing that I had about it is my policy was almost $800, and I was charged almost $1,200 for it. I called them up and then they gave me a refund.
Thank you for being a valued ARW Home customer for nearly three years! We’re pleased to hear that filing your claim was easy, our team was responsive, and the technician provided excellent service. We also appreciate the opportunity to address and resolve your billing concern. Thank you for your five-star review and for trusting ARW Home to help protect your home.
Reviewed Aug. 26, 2026
So far, my experience with ARW has been pretty easy. We've used it one time because our air conditioning broke down at the house. I submitted the claim on the app, and it was user-friendly. I had a couple of phone calls with one of the guys from the business. They let me know what time frame they'd be coming, and that we would have to have somebody home so they could come in the house and check out the basement and everything too. And that was adequate notice. The person who came was also professional, and it worked out really well. It's a nice relief to know that I have the coverage available in case I need it. And it's been a fair price, too.
Thank you for sharing your positive experience with ARW. We're delighted to know that the process of submitting your claim was user-friendly and that our team provided clear communication and timely assistance. It's great to hear that the professional service you received brought you peace of mind and that our coverage and pricing have met your expectations. Please don't hesitate to reach out if you need any further assistance in the future. We look forward to continuing to provide reliable support for your home needs.
Reviewed Aug. 22, 2026
This is the second time I have tried to submit the review. I contacted your company regarding a leaking garbage disposal that prevented me from using the kitchen sink or the dishwasher. My contact was on your automated system and on the weekend. I was told I would hear from a service provider within 2 business days (which I can understand). On the following Monday I received a call from your representative, who after I explained the issue, informed me it would take 10 to 14 days to get approval to address the issue. I felt that time frame was not acceptable so I requested to speak to a managerial representative. I was told one was not available so I asked your representative to contact me. I have not heard back from you firm. Due to the need for access to the kitchen sink I contacted a local service provider who was able to resolve the issue within 3 hours (replaced the leaking garbage disposer).
James, we’re sorry for the frustration and inconvenience you experienced.
Our records reflect that after your service request was submitted, an ARW representative contacted you to discuss the reported garbage disposal issue and available service options. During that conversation, you expressed concern regarding the anticipated service timeframe and were advised of the option to use a service provider of your choosing and submit the service documentation for reimbursement consideration in accordance with the terms of your home service contract.
We understand that you subsequently had the issue addressed by a local service provider. A member of our leadership team will be reaching out directly to review the service performed and determine whether we can provide further assistance under the option previously discussed.
We appreciate your feedback and the opportunity to review this matter further.
Reviewed Aug. 22, 2026
Getting past the computers was the hardest thing to overcome. They don't understand so they give you either 4 or 5 choices to choose from, none of which apply. You are not allowed to say that. You will keep started over and over at the pleasure of the computer who never has a clue if you do not fit in one of the pre programmed "solutions." There is a delay in response time while your claim goes before numerous committees who apparently search for ways to deny your claim. In my case, however, my claim was approved many days after filing while I sweltered in 100 degree heat IN MY HOME. My claim on the plumbing died in the water when the plumber came only once and left to "order some parts." Never saw the guy again. Hope ARW chooses someone else if I have further problems with the plumbing.
Thank you for sharing your detailed experience. We apologize for the challenges you faced with our automated system and the delays in processing your claim. It's concerning to hear about the difficulties in communication with the plumber and the extended wait time during such extreme weather conditions.
We want to ensure your next experience is smoother, and we'd like to address your concerns directly. Please reach out to our customer service team at your earliest convenience to discuss your experience further and to find a suitable resolution. Your feedback is crucial to us, and we are committed to improving our processes to better serve you in the future.
Reviewed Aug. 21, 2026
My renewal was quick, effective, & included my discount without haggling. Thanks very much.
Thank you for sharing your positive experience! We are thrilled to hear that your renewal process was quick and efficient, and that you received your discount without any hassle. Your satisfaction is our priority, and we're delighted to have made the process seamless for you. If there's anything else you need, please feel free to reach out. We look forward to continuing to serve your needs.
Reviewed Aug. 21, 2026
Had a great experience with ARW Home service warranty. Catalina was very helpful. Took care of my needs. This is actually the first time calling this company and my needs were met on the first time so hats off to Catalina for the great work.
Thank you for sharing your positive experience with us! We're delighted to hear that Catalina was able to assist you effectively on your first call with ARW Home. It's great to know that your needs were met promptly. Catalina is indeed a valuable member of our team, and we'll be sure to pass along your kind words. If you ever require further assistance, please don't hesitate to reach out. We look forward to continuing to serve your home warranty needs.
Reviewed Aug. 21, 2026
My experience was great. The sweet young lady I dealt with was great! She was knowledgeable, efficient and thorough. She is an asset to ARW Home.
Thank you for sharing your wonderful experience with us! We’re delighted to hear that the associate you worked with was knowledgeable, efficient, and thorough. It's fantastic to know that she made such a positive impression and is considered an asset to ARW Home. Your satisfaction is important to us, and we’re thrilled to have met your expectations. If you need any further assistance or have questions in the future, please don’t hesitate to reach out. We appreciate your feedback and look forward to serving you again.
Reviewed Aug. 20, 2026
I had a wonderful conversation with the rep. Was pleased with the outcome.
Thank you for sharing your positive experience with us! We're delighted to hear that your conversation with our representative was wonderful and that you were pleased with the outcome. Your satisfaction is our top priority, and we're thrilled we could meet your expectations. If you need any further assistance, please don’t hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future.
Reviewed Aug. 20, 2026
Your Associate was very professional and had me all fixed up within a few minutes
Thank you for sharing your wonderful experience with us! We're delighted to hear that our associate provided you with professional and efficient service. It's important to us that our team resolves your needs promptly, and we're glad they exceeded your expectations. If you have any more questions or need further assistance, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future.
Reviewed Aug. 20, 2026
Someone told me about ARW Home. I signed up and I've had no problems with them. A while back, I reached out by phone and the rep was good. I had them come out and replace my water heater. I had to pay out of pocket for some of it because the warranty only covers a certain amount.
Thank you for sharing your experience with ARW Home. We're glad to hear that your interactions with our team have been positive and that the replacement of your water heater was carried out efficiently. We understand that covering the full cost can sometimes be challenging, and we appreciate your understanding of the warranty coverage limitations. Your feedback is important to us as we continually strive to improve our services. Should you have any questions or require further assistance, please feel free to reach out. We value your support and look forward to continuing to serve you.
Reviewed Aug. 19, 2026
Filed a claim on June 5th for a broken dishwasher and paid a $125 fee at that time. The technician didn't come out until July 6th — four weeks later! After that, I had to call multiple times to chase an update and didn't get a response until August 19th — over two months after I filed — when ARW told me the replacement part is no longer manufactured and that they'd offer a cash buyout instead.
The buyout offer: $200. Their contract cap is $300, and they said they'd deduct a $95 "service fee" from that — on top of the $125 I'd already paid in June. When I pushed back that I'd already paid the service fee, I was told the $125 was actually to "open the claim," and the $95 was the real service fee. I have NEVER seen a home warranty contract structured with two separate fees like that, and it is not how ARW's own claims process is described anywhere on their site!!
Net result: $220 paid total ($125 + $95) to receive a $200 check, for a dishwasher that costs roughly $2200 to replace with a comparable model!! Nobody disclosed up front that a discontinued part would mean a fraction of the replacement cost rather than an actual repair or replacement, and nobody explained the fee structure until I specifically questioned it two months in. Slow, requires constant follow-up on your end, and the math at the end does not favor the customer. Read your contract's fee structure and payout caps carefully before signing — and if a rep tells you a fee you already paid doesn't count, ask them to point to the specific contract clause.
We recognize the customer’s concerns regarding the timing, communication, and outcome of this claim. For clarity, ARW did not collect two service fees. The provider’s trip and diagnostic cost was applied toward the claim’s coverage limit and was not charged to the customer as an additional payment.
When the required part was determined to be unavailable, ARW offered a cash settlement calculated in accordance with the applicable coverage limit and Service Plan terms. The claim has been fully reviewed, and Claims management provided the customer with a detailed written explanation of the determination.
ARW Home
Reviewed Aug. 19, 2026
I apologize, I forgot the name of the woman I spoke with. But she was wonderful! So professional and caring. Listened to my concerns and resolved them. She has great customer service. You have a gem there.
Thank you for sharing your delightful experience! We're thrilled to hear that our team member provided such professional and caring service, addressing your concerns effectively. It's feedback like yours that reminds us of the wonderful people we have on our team. We truly appreciate your kind words and look forward to continuing to exceed your expectations. Thank you again, and please reach out anytime you need assistance!
Reviewed Aug. 19, 2026
Customer support was very professional and she helped me with my concerns.
Thank you for sharing your feedback with us! We're delighted to hear that our customer support team provided you with professional assistance and effectively addressed your concerns. Providing excellent service is a priority for us, and we're glad we could meet your expectations. If you have any more questions or need further assistance, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future.
Reviewed Aug. 19, 2026
Every negative review has a response from the company defending its unethical practices. Perhaps you would have less complaints if you did something to help your customers with the issue they have instead of defending your trained seals that only know how to say either "that's not my department," "that's not covered," or making up excuses on the fly to try and justify your unethical lack of service. I'm sure all these people who couldn't get service unless they paid out of pocket, then wouldn't reimburse, you were told the same thing I was (which I knew were lies). When asked what my zip code was, he said, "Oh, good, that's one of our largest service areas and we never have a problem locating service providers." Scam! Scam! Scam! Run and run fast, and do not do business with them. They will start disappointing you and trying to explain why something isn't covered. Complete liars!!!!
ARW’s records provide important context not included in this post. The reviewer’s Service Plan was active only briefly before being canceled at her request, and her payment was fully refunded within days.
No service claim was filed, no provider was dispatched, and no coverage or reimbursement determination was made under her plan. Accordingly, the allegations concerning claim denials, out-of-pocket repairs, reimbursements, and provider availability do not arise from the reviewer’s own claim experience with ARW.
The requested cancellation and refund were completed, and ARW considers the account matter resolved.
ARW Home
Reviewed Aug. 18, 2026
I've been with ARW for three years now. They do excellent work. I call them by phone, and the techs come on down and do their thing. The techs have been courteous and professional as well.
Hello,
Thank you for your wonderful review and for being a loyal customer with us for the past three years. We're thrilled to hear that you've consistently experienced excellent service from our team and that our technicians have met your expectations with their courteous and professional approach. Your satisfaction is our top priority, and we are delighted to have earned your trust. If you ever need further assistance, please don't hesitate to contact us. We look forward to continuing to provide reliable service for your home warranty needs.
Sincerely,ARW Home
Reviewed Aug. 17, 2026
My name is Willie **; I've just finished setting up my online account with a very knowledgeable and professional person. Martha was her name. She was very good at her job, she listened to my questions and talked to me. Not at me. She was talented in trouble I'd had in the past with trying to get my account set up online, in a matter of minutes she had me setup and ready to go. Keep up the good work Martha. You're a gem. Thanks ever so much.
Thank you for sharing your wonderful experience with us! We’re thrilled to hear that Martha was able to assist you so efficiently and made setting up your online account a breeze. Her ability to listen and address your needs with proficiency is something we take great pride in. We’ll be sure to pass along your kind words to her. Should you have any more questions or need further assistance, please feel free to reach out. We appreciate your feedback and look forward to continuing to serve you!
Reviewed Aug. 17, 2026
Spoke with Rep. Ms. Karen and she was very helpful in my situation. Thank you.
Thank you for sharing your experience with us. We're delighted to hear that Ms. Karen was helpful in addressing your situation. Providing excellent customer service is a priority, and we’re glad she could assist you effectively. If you have any further questions or need any more assistance, please feel free to reach out. We appreciate your feedback and look forward to serving you in the future.
Reviewed Aug. 17, 2026
I've been with ARW for quite a while now. My most recent claim was for my dryer. I submitted the claim over the phone. Everything was quick. The tech came and replaced it with no problem. I also had service done on my garage. They told me to go to Lowe's, and I went and purchased it. I paid for it. I might have misinterpreted them. When I called the rep back about that, he was like, “No, you weren't supposed to pay for it.” They told me they were gonna reimburse me. The thing was, I was expecting the reimbursement to be in 7 to 10 business days. But I got it in three. From that point on, I didn't wanna deal with anybody else. Their rate is reasonable, as well. I'm glad I chose this company.
Hello,
Thank you for sharing your positive experience with us. We're delighted to hear that the claims process was smooth and that you were impressed with our prompt service. It's wonderful to know that our team could assist you swiftly with both your dryer repair and reimbursement, surpassing your expectations. We strive to provide exceptional service and are pleased to have earned your trust. Please feel free to reach out if you need any assistance in the future. We look forward to continuing to meet your home warranty needs at a reasonable rate.
Sincerely,ARW Home
ARW Home Company Information
- Social media:
- Company Name:
- ARW Home
- Formerly Named:
- American Residential Warranty
- Address:
- 901 Yamato Road, Ste. 100E
- City:
- Boca Raton
- State/Province:
- FL
- Postal Code:
- 33431
- Country:
- United States
- Website:
- arwhome.com
Media
