ARW Home Reviews

Thank you for sharing your positive feedback. We're glad you were happy with the service and the tech's professionalism. We note your concern about the co-pay charge—it’s important feedback that the team will consider. Please don't hesitate to contact us if you ever need assistance in the future. We appreciate your satisfaction and look forward to serving your home warranty needs.

American Residential Warranty

Thank you for sharing your experiences with us about the claims process. We are pleased to hear the first claim was resolved to your satisfaction and that the second went smoothly. We understand the importance of a timely resolution, and your feedback on the turnaround time is valuable to us. We are committed to continually enhancing our service for all customers. If there are any further questions or needs, please feel free to reach out. We appreciate your trust and look forward to serving you in the future.

Thank you for your 5-star review! We truly appreciate you taking the time to share your positive experience. Thank you for being a valued customer!

Thank you for sharing your experience with us. We're thrilled to hear that our service exceeded your expectations with professionalism and patience in addressing your questions. Providing an excellent customer experience is a priority for us, and we're delighted we could achieve that for you. If you have any further queries, or if there's anything else we can do to assist you, please feel free to reach out. We’re grateful for your feedback and are here to help whenever you need!

Thank you for your kind words about ARW HOME! We're delighted to hear that you are pleased with our coverage for your appliances and electronics. We're committed to providing you peace of mind through our home warranty plan. We're here to help and look forward to continually meeting your needs.

Thank you for your continued loyalty and for taking the time to share your experience! We're honored to have earned your trust over the years and are thrilled to hear that Sharita provided the professionalism, empathy, and support you deserved during your air conditioning claim. We'll be sure to share your kind words with her. We truly appreciate your feedback and thank you for choosing American Residential Warranty!

Thank you for sharing your feedback. We strive to provide a transparent and professional experience throughout the claims and cancellation processes. Based on the information provided, we are unable to identify the matter referenced in your review. If your comments relate to American Residential Warranty, we encourage you to contact our Customer Care team at (888) 508-8886 so we may review your concerns, explain any applicable contractual provisions, and address any questions you may have. We appreciate the opportunity to assist.

Thank you for your positive feedback! We're thrilled to hear about the excellent support Martha provided. Her expertise and dedication to going above and beyond are core to our service values. We're delighted that she satisfactorily assisted you with all your inquiries. If you have any further questions or need additional help, please feel free to reach out. We appreciate your trust and look forward to serving you in the future!

Thank you for sharing your experience with us. We're thrilled to hear how satisfied you are with our service and our contractors. Despite the initial challenge due to your location, it's wonderful to know that your refrigerator issue was resolved. We strive to make submitting claims effortless and are pleased you found the process seamless. Should you need any further assistance, we're here 24/7. We look forward to continuing to serve your home warranty needs. Sincerely, American Residential Warranty Team.

Thank you for sharing your feedback. We understand how frustrating it can be to experience an air conditioning issue during extreme temperatures. Our records reflect that ARW remained in communication with you throughout the handling of your claim and worked to address your concerns, including coordinating with our dispatch partner regarding service provider performance and escalating the matter for further review when concerns regarding scheduling and the assigned technician were brought to our attention. While we regret that your service experience did not meet your expectations, we appreciate the opportunity to review your concerns and continue working with our service partners to address service-related matters and improve the overall customer experience.

Thank you for sharing your positive experience with Nove! We're thrilled he addressed your questions and requests with professionalism and clarity, inspiring confidence in your choice of service with us. Having team members like Nove reinforces our commitment to excellent service. If you have any further questions or need assistance in the future, feel free to reach out. We appreciate your wonderful feedback and your choice in ARW!

Thank you for sharing your positive experience with Denice. We're thrilled to hear she was helpful and friendly in addressing your needs. It's great that she informed you about additional incentives and options to enhance your home protection plan. Our goal is to provide valuable support and impactful service to our customers. If you have any further questions or need additional assistance, please don't hesitate to reach out. We appreciate your feedback!

Thank you for sharing your feedback. We understand how stressful it can be to experience an air conditioning issue, especially when you have young children at home. After reviewing the account activity, our records reflect that two attempts were made to initiate a claim through our automated system; however, the claim request was not completed during either call. We also confirmed that you later spoke with a Customer Service Representative, who provided instructions on using your own contractor and advised you on the next steps to proceed with your claim. Because a completed claim request was not received, the claim process was not able to move forward. If you still require assistance, please contact our Claims Department directly at 888-508-8886 (Option 1), open your claim online, or submit your request through the customer portal so we can assist you as quickly as possible. We appreciate the opportunity to assist you and look forward to helping resolve your concerns.

Thank you for sharing your wonderful experience with LaSandra. We’re thrilled to hear she handled your issue with such patience and intelligence. She truly represents the spirit of exceptional service we strive for. We appreciate your kind words, and will make sure LaSandra receives your commendation. Please let us know if there's anything else we can assist you with. Your feedback bolsters our commitment to excellent service for homeowners.

Thank you for sharing your recent experience with us. We're glad to hear that the claim for your outside air unit was resolved promptly. Your satisfaction with our timely service is important to us. If you ever need further assistance, please feel free to reach out. We look forward to continuing to provide you with efficient service.

Thank you for sharing your positive experience. We're delighted to hear that Karen handled your issue quickly and effectively while demonstrating politeness and expertise. Our commitment is to provide exceptional service, and your feedback reaffirms our efforts. If there's anything else we can do for you, please don't hesitate to reach out.

Hello,

Thank you for your kind review. We're thrilled to hear that you had a positive experience with our team regarding your recent washing machine claim. Although there was a delay in part availability, we're pleased to have met your needs efficiently by providing a replacement. Your satisfaction is very important to us. Should you need further assistance in the future, please feel free to reach out. We look forward to offering continued service under your warranty plan.

ARW Team

Hello,

Thank you for sharing your positive experience with ARW. We're delighted to hear that our quick response and transparent communication have given you confidence in managing repairs like your washing machine. Providing peace of mind to our customers is our priority. If you need any assistance in the future, please don’t hesitate to reach out. We look forward to continuing to support your home warranty needs.

ARW Team

Thank you for sharing your feedback. Coverage determinations are made in accordance with the Terms and Conditions of each individual Service Agreement, including the applicable coverage, limitations, and exclusions. The Service Agreement is made available to customers for review, and customers are provided a 30-day Money-Back Guarantee period to review their coverage and determine whether the plan meets their needs. Because every claim is evaluated based on the specific diagnosis and the applicable Terms and Conditions of the Service Agreement, claim outcomes may vary.

Thank you for your positive feedback. We're glad to hear you've had a good experience with us and found our services swift and competitively priced compared to previous alternatives. If you ever have any questions or need further assistance, please don't hesitate to reach out. We look forward to continuing to serve your home warranty needs.

Hello,

Thank you for sharing your kind review and 5-star rating for Martha! We’re delighted to hear she provided you with friendly and effective service. At ARW Home, we strive to deliver reliability and prompt customer care, and it's wonderful to know Martha beautifully addressed your needs. If you need further assistance or have any questions, we're always here to help. Your feedback encourages us to uphold our commitment to excellent service.

ARW Home

Thank you for your positive feedback! We're delighted to hear that Denise was professional, quick, and helpful in assisting with your water line coverage addition. We're pleased she could adjust your start date to fit your requirements. Your satisfaction is important to us, and we're happy to support your needs during your closing process. If there's anything else you need, please don't hesitate to reach out. We appreciate your choice in our service!

Thank you for sharing your experience. We're thrilled to hear that our service team has been polite and respectable. We're sorry for any inconvenience regarding the compressor buyout. Since it was approved, we'd expect resolution within the timeframe specified. Please reach out to our customer service team for any updates or if further support is needed. Your patience is greatly appreciated, and we're committed to ensuring your issue is resolved.

Thank you for sharing your wonderful experience with Ty. We appreciate your kind words about her ability to answer your questions clearly and patiently. It's fantastic to hear she went above and beyond to resolve your concerns. We’re delighted that you're happy to recommend her expertise to others. Your feedback inspires us to maintain our excellent service standards. If you need further assistance, feel free to reach out.

Thank you for your feedback.

We understand the importance of having household appliances repaired as quickly as possible. Our review reflects that a service provider was assigned, and our service network continued working to facilitate the earliest available appointment. Throughout the process, scheduling updates were provided, and the appointment was subsequently rescheduled at the customer's request.

We appreciate the opportunity to assist and remain committed to working with the assigned service provider toward resolution of the claim.

Thank you for taking the time to share your experience and, most importantly, thank you for being a valued ARW customer for more than 11 years. We sincerely appreciate the trust you've placed in us over the years.

We understand how frustrating it can be when a claim takes longer than expected to reach a resolution, particularly when it affects the use of essential appliances in your home. While additional documentation was necessary to complete the claim review before a determination could be made, we recognize the inconvenience caused by the length of the process.

We're pleased to know our customer service representatives continued to provide courteous and respectful assistance throughout your interactions, and we appreciate you recognizing their efforts.

Your feedback regarding both the claims experience and the service provider has been shared internally for review. We value your many years of business and hope to have the opportunity to continue serving you in the future.

Thank you for your feedback.

Our records reflect that your request to cancel your Service Agreement was received on June 8, 2026, and your account was cancelled in accordance with your instructions.

During your subsequent conversation with our Customer Service Department, you were advised that your refund would be processed back to your original method of payment within the timeframe provided under the Service Agreement. At the time your review was submitted, your refund remained within that processing period.

Your cancellation has been completed, and your refund is being processed in accordance with the terms of your Service Agreement.

Thank you for the opportunity to review your concerns.

American Residential Warranty

Thank you for your positive feedback on your experience with Karen. We’re thrilled to hear she made the billing process smooth and pleasant by accommodating your preferences with ease. It's great to have team members like Karen who feature exceptional service without being overbearing. We appreciate your feedback and look forward to serving your future needs!

Thank you for sharing your positive feedback! We're delighted to hear that our team’s efforts to break down and explain things clearly enhanced your experience with us. We strive to provide you with a service that's both informative and supportive. Should you have any further questions or need assistance, feel free to reach out.

Thank you for sharing your wonderful experience with Martha. We’re delighted to hear that she provided exceptional support in helping you find the right home insurance coverage. Her ability to offer valuable advice aligns perfectly with our commitment to excellent service. Your positive remarks reinforce the dedication we strive to deliver. If you ever need further assistance or have questions, we're here to help. We appreciate your feedback!

Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the 30-day wait period for plan changes. We're constantly working to improve our services and take your concerns seriously. If there's anything else we can assist you with, please do not hesitate to reach out.

Thank you so much for recommending ARW! We’re delighted to hear that Denise provided the kind and professional support you and your family required. Knowing how supportive our team’s follow-up calls have been to you underscores our commitment to exceptional service. Feel free to reach out anytime, and thank you for sharing your experience!

Thank you for sharing your feedback. We are pleased that you found our pricing competitive and the claims process smooth. However, we apologize for the inconvenience caused by the lack of a technician visit. We understand your preference for an in-person service and are evaluating our processes to ensure customer satisfaction. Please don't hesitate to reach out to our customer service team if you have further questions or require assistance. Your feedback helps us improve.

Thank you for sharing your experience! We're pleased to hear that Karen recognized your needs and provided excellent support, making your impression with our customer service much better. We understand the process was initially challenging due to the system, and we're committed to streamlining it. It's heartening to know Karen's warmth and professionalism left a lasting impact. We appreciate your feedback and are here to assist you anytime!

Thank you for sharing your experience with Kevin. We're thrilled to hear that he was kind, professional, and attentive, providing exceptional service and reinforcing your trust in us. Your feedback is greatly appreciated and encourages us to continue delivering high-quality support. If there's anything else you need, please feel free to reach out.

Thank you for sharing your positive experience. We're thrilled to hear that you found the interaction with our team member helpful, knowledgeable, and professional. Providing excellent customer service is our top priority, and we're glad we met your expectations. Your feedback is highly valued and helps us continue delivering exceptional support. If you need further assistance, please do not hesitate to reach out.

Thank you for your feedback! We're happy to hear your interactions have been pleasant and Denise was able to assist you effectively. It's always our goal to provide helpful and friendly service. We hope you never need to make a claim, but rest assured, we're here to support you if needed. Feel free to reach out with any questions or if you require further assistance in the future.

Thank you for your praises regarding Karen's efficiency and kindness. We're delighted to hear that she provided the necessary information and eased your account payment process. Our goal is to offer seamless support, and it’s reassuring to know Karen achieved this for you. Please don't hesitate to reach out if further assistance is needed. Your feedback is appreciated and valued.

Hello,

Thank you for your positive feedback. We're glad to hear that your experience with ARW was smooth and efficient, from setting up referrals to keeping you informed throughout the repair. Our goal is to provide hassle-free service, and it's wonderful to know we achieved that for you. Please feel free to contact us anytime you need further assistance.

Thank you for sharing your experience! We appreciate your patience during the process and we're pleased to hear that you're happy the full expense was covered after your repair. Receiving prompt claim approval matters greatly to us. If there's any further feedback or assistance you need, feel free to contact us.