ARW Home Reviews
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About ARW Home
American Residential Warranty (ARW) Home is a home warranty company that serves all 50 states. Each service call costs $125, and you can choose a local or in-house technician. Plans start 30 days after the purchase date and provide 24/7 emergency response on a variety of systems and appliances.
- Covers systems and appliances regardless of age or model
- No limit on the number of claims
- Covers multifamily homes and condominiums
- Doesn't cover the cost of maintenance
- Coverage caps on systems and appliances
- No add-ons for appliances
ARW Home Reviews
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- 4,880,395 reviews on ConsumerAffairs are verified.
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- 4,880,395 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed May 4, 2026
Have great customer service and also informed me about discount prices at GE. Really very helpful and resourceful. Appreciate everything when out of his way to explain everything and other programs that can help me in the near future.
Thank you for your feedback.
We’re pleased to hear that your interaction was friendly, helpful, and resolved promptly. Delivering efficient and professional support is something we strive for with every interaction.
We appreciate you taking the time to share your experience.
Reviewed May 2, 2026
The agent that assist with the annual payment was very friendly and helpful. On the other hand the agent and supervisor that attempted to help me is a past recent claim was not very helpful or considerate.
Thank you for sharing your experience. We are glad to hear about the positive interaction with our agent during your payment process. We're sorry to learn about the issues you faced with your claim assistance. Your feedback is important to us, and we will review these concerns to enhance our service ensuring better future experiences. Please feel free to reach out for any further help.
Reviewed May 1, 2026
Placed my first claim today for my washing machine. Everyone one I spoke with were friendly and courteous. I made my monthly payment and the young lady was very professional and answered my questions patiently. The young man who opened and submitted my claim was also very patient and personable as well. Both employees are rated 10 each.
Thank you for sharing your experience.
We’re pleased to hear that your first claim process was handled with friendly, courteous, and professional service. It’s great to know both representatives took the time to answer your questions and provided a positive experience throughout.
We appreciate your feedback and your business.
Reviewed May 1, 2026
I really had a very good experience with the person that called me about my account. She was was very professional and and helpful. She explained to me what was needed. And I was able to give her the updated information that she needed for my account. I really enjoyed working with her.
Thank you for sharing your experience.
We’re pleased to hear that your interaction was professional, helpful, and informative, and that your account was updated smoothly. Providing clear and efficient support is something we strive for with every interaction.
We appreciate your feedback and your business.
Reviewed May 1, 2026
I purchased my town home December 05, 2025 and obtained ARW Home Warranty when I purchased it. On March 11, 2026 my refrigerator went out. I filed the claim with ARW over the telephone. It took a couple of days for the scheduled contractor to schedule a visit, but they finally came out maybe three to four days after I didn't have a refrigerator. The contracting company they deal with only has one technician on staff. He had an emergency and had to be out for almost a week. ARW said if they sent someone else out, I would have to pay an additional $125 for a different contractor to come out. I had just paid $125 for this one and my monthly premium of $95.
Long story short of the matter today is May 01, 2026 and we still have not resolved this claim. Absolutely ridiculous!! These people are the most inconsiderate business people I've ever dealt with and no I would not recommend them to anyone. You are better off saving your money and handling things as they arrive yourself. DO NOT think your home is covered if you have ARW Home Warranty because they are not professional and your concern is not theirs. They do not take in consideration how the customer is being inconvenienced, but they are quick to take your monthly payment and slow to resolve your claim. I have truly regret signing up with ARW Home Warranty. I really hope other companies are more customer friendly.
Thank you for your feedback.
Our records reflect that your claim was promptly opened and a service provider was assigned. At that time, it was communicated that the unit required additional repairs and that costs could approach or exceed the applicable coverage limit. Based on the options provided, you elected to proceed with a buyout to resolve the matter.
A check was issued and mailed on April 9. During your recent contact with our team, it was confirmed that the check had not been cashed, and a replacement has been issued. While mail delays or loss can occasionally occur and are outside of our control, we have taken steps to ensure the matter is addressed.
For additional context, your plan has been active for approximately five months, and the claim payout exceeds the total amount paid into the plan during that time, reflecting the coverage provided under the agreement.
Sincerely,ARW Home
Reviewed May 1, 2026
When we had trouble with both the upper and lower icemakers on our Samsung refrigerator, we called on ARW Home. You sent a fantastic repair technician to repair our refrigerator. He left it operating better than when it was new. Thank you!
Thank you for sharing this positive experience. We're delighted that our technician exceeded your expectations by swiftly resolving the icemaker issues, leaving your refrigerator functioning like new. Our team takes pride in delivering exceptional service, and we're grateful you reached out to us. Should you need further assistance, we're here to help. Enjoy your fully operational appliance and thank you for choosing us!
Reviewed May 1, 2026
The Agent that I spoke with was very, very, knowledgeable, patient, very much a People Person. “KUDOS” to her, there should be more Agents like her, she had a beautiful aura that made my call very pleasant.
Thank you for the wonderful feedback. We’re thrilled to hear about your pleasant experience and appreciate your praise for the exceptional service you received. Our team takes pride in fostering positive interactions, and it’s delightful to know our agent provided such warmth and professionalism. If there's anything further we can assist you with, don't hesitate to reach out. We look forward to continuing to serve you!
Reviewed April 30, 2026
I submitted two claims online with ARW, one for the HVAC system and the other for the plumbing. Usually, the techs get out here pretty quickly. But it depends on whether they have the parts available. But ARW has great customer service.
Thank you for sharing your positive experience with ARW! It's wonderful to hear that you find our customer service to be great and that our technicians generally provide prompt visits. Our goal is to ensure any delays, like part availability, have minimal impact. If you ever need further assistance or have additional feedback, please reach out. We appreciate your kind words and trust in ARW!
Reviewed April 27, 2026
Ms. ** is such a nice and sweet person every time she calls to collect my payment if there is ever an issue with my payment going through. She is so helpful and answers any questions that I have. Hers customer service is A1.
Thank you so much for sharing your delightful experience with us. We're thrilled to hear how Ms.Karen's kindness and effective communication have made such a positive impression on you. Her dedication to providing top-tier customer service exemplifies the standard we aim for, and we are proud to have her as a part of our team. If there’s anything further we can assist you with, please feel free to reach out. We look forward to providing you with continued great service!
Reviewed April 27, 2026
We went with ARW because they offer pool coverage. My pool heater recently stopped igniting so I filed a claim. It took almost two weeks to get a technician out and ultimately they told me I had to call the company they assigned to schedule an appointment. When I called the company didn’t answer and I couldn’t leave a voicemail. After multiple attempts I eventually got something scheduled. The tech came out and confirmed the ignition should be replaced and quoted $250 to me.
The insurance company called me a week later and said the quote was above the coverage amount allotted. When I asked what the quote was they said $450. I then explained that my coverage amount was up to $500 and didn’t understand the problem. The representative said that my pool heater was over 10 years old and they would only cover $200 in cost. I then asked how did they confirmed the age of the equipment, to which he replied “well we assumed”. So they just assumed they would pay as little as possible without proof.
They then place the burden o proof on me to show that the equipment was under 10 years old, which it was so I could claim the full $500 dollar coverage amount. They waited another week before acknowledging the new information then said they would need to pay me out because the cost repair was more than the $500 threshold. I was confused because the previous quote was $450. Then then proceeded to tell me the quote is now $750 so it was too much to move forward with the repair.
So to recap, we went from $250, to $450 to $750 all in a matter of weeks to help them justify their refusal to make the repair. I asked for proof of the quote and was told they could not provide me that. Each phone call from the company had a used car salesman vibe, where the person on the other would say whatever work for them in the moment.
They then stated they would need to pay me out, but also couldn’t give me the full $500 because I was responsible for a $75 diagnostic fee, despite already paying 125 deductible for the claim. So that is $200 or pocket expenses, weeks of waiting and frustration just to be railed they will not repair it and send me a $425 check that will take another 3 - 5 weeks to receive, for some unexplained reason. Needless to say this was a horrible experience with textbook shady practices, that seems typical of a unethical insurance company. I do not recommend ARW, save your money and time, you would be better off putting that money in a savings account for emergencies.
Thank you for your feedback.
Our records reflect that your claim was actively handled through service, diagnosis, and estimate review. Coverage determinations and available options were provided in accordance with the Terms and Conditions of your plan, including applicable limits and verification of equipment details.
During the process, updated information was reviewed, and adjustments were made where appropriate. Based on the final evaluation, options were presented, and a resolution was accepted.
We strive to provide clear and consistent information regarding plan coverage and the claims process, and remain available should you wish to discuss your experience further.
Reviewed April 22, 2026
Karen was amazing. She took her time and explained everything in detail
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that Karen provided you with detailed and thorough assistance. Our team is committed to ensuring our customers feel valued and well-informed. If any other questions arise, please don't hesitate to reach out. We look forward to serving you again in the future!
Reviewed April 22, 2026
I've had ARW for ten years now. When I chose them back then, they were very reasonable, but things have gone up over the years. I submitted a claim to have my refrigerator repaired, which they took care of for $75. Now, I needed something else repaired, and they went up to 100 and something dollars. And I didn't think that was fair to be a customer for as long as I've been. Because when I first started back then, it was always one price. But now, it's not like that anymore. I needed something else looked at, like my dishwasher. Then they said that would be an extra $150. I was like, “No way.” I found somebody else to do it for free. Then I thought, “Why am I paying them if I can't use them when I need them?” Going up an extra $75 is a bit much when people are on a fixed income.
For my refrigerator, they came out very quickly. But for my washing machine, it took them quite some time. The tech for the washing machine was lousy as well. Now, the gentleman who came out and fixed the refrigerator was pretty good. However, I wouldn't recommend ARW at all. I would tell others to look for something more affordable, because they're charging you, when a new year comes around, you use them for $75, and after that, it's 150 afterwards. That's not right.
Thank you for your feedback and for being a long-time customer.
Service fees and plan pricing may be adjusted over time and can vary based on the terms of the agreement and market conditions. These details are outlined in the plan’s Terms & Conditions and are reviewed periodically to support service availability and network coverage.
Our goal is to facilitate service in accordance with the plan and provide access to qualified technicians when needed.
We appreciate your feedback and your time as a customer.
Sincerely,ARW Home
Reviewed April 21, 2026
I selected five stars because the person that helped me on the phone was courteous. She listened to my concerns and answered all of my questions. My main concern was about the payout amount of the appliances, and the age. That’s the reason why I wanted to cancel my policy.
Thank you for sharing your feedback with us. We're pleased to hear that our representative provided courteous service and addressed your concerns regarding the policy cancellation process. We strive to assist our customers effectively and are glad to know we could communicate this well over the phone. If you have any further questions or if there’s anything else we can assist you with, please don’t hesitate to reach out. We are here to help.
Reviewed April 21, 2026
I don't like ARW. They don't pay for anything. I had to get a new refrigerator. I just moved in the house three years ago. So, it covered $300 on my brand-new refrigerator, which was 1,500. Then I had to get a new washer and dryer, and they didn't cover anything on that. I had to pay that full out of pocket. So, I'm like, “Why do I have insurance?” Other than that, I've had the same contractor coming out twice, and he's been amazing. He was the one who looked at my dishwasher, which just had to be fixed. He's the one who looked at the washer and dryer, too.
Thank you for your feedback.
Coverage under an ARW Home plan is provided in accordance with the Terms & Conditions of the agreement, including applicable limits of liability, covered components, and eligibility requirements. Repair and reimbursement outcomes may vary based on the specific coverage selected and the nature of the issue.
We also appreciate your comments regarding the service provider and are pleased to hear you had a positive experience with the technician.
We value your feedback and your time as a customer.
Sincerely,ARW Home
Reviewed April 20, 2026
The company could use some improvement, dragging their feet and maybe finding better companies to do repairs but My Rep Kevin, patiently explained my options and helped me come to a satisfactory result. Thanks!
Thank you for your feedback. We appreciate you taking the time to share your experience and are glad to hear that Kevin was able to assist you and provide clarity on your options.
We also value your comments regarding service timing and provider performance, as we are continually working to improve both. Your feedback has been noted and will be reviewed as part of our ongoing efforts to enhance the customer experience.
Thank you for choosing American Residential Warranty.
Reviewed April 20, 2026
Karen was courteous and helpful. She maintained a professional attitude and provided detailed information. I recommend that others emulate this level of professionalism to avoid sounding like a robot and instead appear as a relatable human being. Amazing service!
Thank you for sharing your wonderful experience with Karen. We're thrilled to hear about the courteous and detailed assistance she provided and are so glad that her professionalism and relatability made a positive impression on you. We truly value your recommendation and are grateful to have team members like Karen who exemplify the service standards we strive for. If there’s anything more you need in the future, please feel free to reach out to us. Sincerely, we look forward to assisting you again.
Reviewed April 18, 2026
I saw American Residential on the internet and it will be a year in December since I decided to go with them. I made a claim once and it was difficult because I didn’t understand their process. It was a little bit different from my previous warranty and when I tried to phone them to find out exactly what they were talking about, they weren’t there. One thing that I hated about ARW is that I had two appliances go out in approximately the same time and they charged me $100 for each appliance, even though the same man came out and looked at both. That wasn’t fair. If we had two different mechanics coming out to do each specific product, then I can understand that.
My price was $74 and I called ARW because I received a bill and it had gone up. I questioned why I wasn’t informed before the increase and when I asked why it had gone up this month, they said it was to increase the quality of service, but I didn’t see how that related to me. I had maintenance people come out and had already paid $200, and at that point, it felt like they were trying to recover some of that cost. I decided not to argue or discuss it further, but when December comes, I will cancel the contract and go with someone else.
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Service call fees are applied per claim in accordance with the terms of the service agreement. Regarding your billing concern, we do show that your account was reviewed when you contacted us, and an adjustment was applied at that time.
We would welcome the opportunity to review your account further and address any remaining concerns. Please contact our Customer Service team at 888-508-8886 so we can assist you directly.
We appreciate your feedback and the opportunity to improve.
Reviewed April 17, 2026
Karen was a great help. She got me taken care of quickly and courteously, I appreciate her friendliness and upbeat demeanor especially in today’s times. It is rare. This is my first time using my home warranty. It has started off well so far.
Hello,
Thank you for sharing your wonderful experience. We’re thrilled to hear how Karen's courteous and friendly assistance has positively impacted your first experience with your home warranty. It’s feedback like yours that assures us we are on the right track. If you need any further assistance or have questions in the future, please don't hesitate to contact us. We look forward to continuing to provide you with excellent service.
Warm regards.ARW Home
Reviewed April 16, 2026
Karen in billing called to update my billing information. Very pleasant and efficient. Pleasure to talk to. Always nice to hear a friendly voice on the other end of the phone, especially with billing issues.
Hello,
Thank you for sharing your excellent experience with Karen in our billing department. We're thrilled to hear about how pleasant and efficient she made the process of updating your billing information. Providing friendly and supportive service is our mission, especially in situations like billing, which can be stressful for many. Your kind words are truly appreciated, and we look forward to continuing to assist you with the same level of service in the future. If there is anything further you need, please feel free to reach out.
Sincerely,ARW Home
Reviewed April 16, 2026
I spoke with Denise, she was very patient with me. I have multiple sclerosis and when I shake it is hard to understand me. I truly appreciate people like Denise I have had other people who have hung up on me. I wish Denise could train customer support. Because he she is so patient and kind. Thank you. **
Hello,
Thank you for your touching feedback. We're delighted to hear about the positive experience you had with Denise. Her patience and kindness truly exemplify the service standards we aim to uphold. It’s staff like Denise who make a difference, particularly by demonstrating empathy and understanding. We truly appreciate your kind words and your constructive suggestion, and we will certainly pass this along to give due recognition. If there's anything else you need or want to share, please feel free to reach out. Our team is here to assist you.
Best regards.ARW Home
Reviewed April 15, 2026
I called ARW today to cancel my plan. I was a number to cancel my Plan a rep by the name of Martha answered the phone and when I explained to her why I was calling Martha was very helpful to me. She explained my plan to me and advised me on things no one had ever told me about my plan. Martha gets 10 stars from me, ARW. Martha is a very valuable employee for ARW. Y’all are truly blessed to have her. Thank you again, Martha.
Hi,
Thank you for sharing your wonderful experience with Martha. We're delighted to hear that she was able to provide such valuable insights about your plan and offered exceptional service. We truly appreciate your recognition of her commitment and are indeed lucky to have her as part of our team. Your satisfaction is very important to us, and it's immensely fulfilling to hear from happy customers like you. Should you have any other questions or further need our assistance, please feel free to reach out. We're always here to help you.
Sincerely,American Residential Warranty
Reviewed April 14, 2026
Karen was very very Professional with in her Customer Service. Five Stars. Karen is a good Listener because I was explaining about my bank card to her about that I need another one. So she took my information and put it in to the system.
Hello,
Thank you for sharing your fantastic experience with Karen. We're thrilled to hear about the professional support she provided and her attentive listening to your needs concerning your bank card. We truly value your remarks and look forward to continuing to offer you the stellar customer service you deserve. If you have any further needs or questions, don't hesitate to let us know. We're here to help!
Reviewed April 14, 2026
Martha was so wonderful in her introduction and as I explained my situation, (updated my payment info) she was so knowledgeable about everything and all told me about discounts with GE products, which I needed as well. Am so grateful for that. It will save me some money. Thanks Martha for being a special representative. I truly appreciate you!
Thank you for sharing your delightful experience with Martha. We're thrilled to hear how knowledgeable and helpful she was during your conversation, particularly with updating your payment information and highlighting the discounts available on GE products. It's fantastic to know that she made such a positive impact and contributed to your savings. If you have any further questions or need additional support, feel free to reach out. We're always here to assist and ensure you have a seamless experience. Your appreciation of Martha's dedication is truly valued, and we thank you for letting us know about the exceptional service you received. We're grateful to have you as part of our community.
Reviewed April 13, 2026
I had the most absolute best interaction with Karen in billing. She updated my account and assisted to get it back in order as well as gaining my interest in home security services! I appreciate her time and support!
Thank you for taking the time to share your wonderful experience with us. We're thrilled to hear that Karen in our billing department was able to provide exceptional service, update your account successfully, and even pique your interest in our home security services. We're committed to delivering dedicated and supportive care for our customers, and it's gratifying to hear that her assistance made a positive impression. If there's anything more we can do for you or any additional services you want to explore, please feel free to reach out. Your satisfaction is important to us, and we're always here to help.
Reviewed April 11, 2026
I've had ARW for years and I've used it four times. Each person they sent out was okay. However, their cost is too high. I pay a monthly fee, and then, if I need to, I gotta pay $125 for somebody to come out. Sometimes, if you look into it, somebody you may have come out may not even be $125. It's just cheaper to call somebody to come in sometimes. Also, for people who have been with them for a certain amount of time, the price needs to be lower than for somebody who has just started. My sister has the same company, and she had somebody come out, but now she needs somebody to look at her stove. Since she had two different things, they wanted to charge her 125 a piece. That's crazy.
Thank you for your feedback and for being a long-time customer. We appreciate your continued business.
We understand your concerns regarding overall cost and service fees. Our pricing structure, including service fees, is designed to support consistent coverage across a wide range of service needs.
We do review accounts as needed and make every effort to support our customers when possible. We appreciate your feedback and will take it into consideration as we continue to evaluate the customer experience.
Reviewed April 9, 2026
Very good conversation!! Love the connection!! I Loved Speaking with the good Karen!! Thank you for your kind words and blessings. We are coming up on the one year mark of my brother's death date in a month and it has been a rough year for us and all of our kids. I pass my blessings to you as well in these dark and scary times! Stay humble and be kind!
Thank you so much for the heartfelt and warm feedback. We're truly delighted to hear Karen made such a positive and meaningful connection during your conversation. As you approach this challenging time of remembrance, we want you to know our team holds your thoughts and safety in high regard. We wish you continued comfort and strength and thank you for sharing your blessings. If there's more we can do to support you during these moments, please do not hesitate to reach out. We're here for you.
Reviewed April 6, 2026
Miss Karen called because my credit card had been cancelled. She was very friendly and helpful. I was driving so she patiently waited until I could get parked to get my new credit card out. We talked as I was looking for a parking place. She ran my new card and confirmed that payment had gone through. If I ever have any issues, I hope she is the one I get to talk with.
Thank you for sharing your positive experience with us. We're thrilled to hear that Miss Karen was friendly and helpful during your call. It's great to know she provided such accommodating service, patiently supporting you until everything was resolved smoothly. We’re pleased that your interaction left a positive impression and look forward to serving you again should any need arise. Please don’t hesitate to reach out if there’s anything further we can assist with.
Reviewed April 5, 2026
When I moved into this home, I was offered ARW. I've had coverage with them for almost a year. The deductible was reasonable. I submitted a claim with my garbage disposal. I did it online and someone came out in about a week. Overall, they did well.
Hello,
Thank you for sharing your positive feedback. We are pleased to hear you found value in our warranty with a reasonable deductible. Submitting your garbage disposal claim online and having a technician address it within about a week aligns with the level of service we strive to offer. Should you need assistance in the future or have any questions, please know we're here to help. We aim to keep providing you with reliable service for your home needs.
Sincerely,ARW Home
Reviewed April 4, 2026
The concierge called me about ARW Home and when this was presented, it made a lot of sense. I've had it for two years now and the package that I have is good for the premium that we pay. I call when I submit a claim and the process is easy. It’s always very good dealing with the reps. But the person who came to service gave a very wrong review. I have a 20-year-old system and he said it went bad due to bad maintenance. But ARW spoke to my service person and understood the situation, and they compensated me for it.
Thank you for sharing your experience with ARW Home. We're pleased to hear that the claims process has been straightforward and that our representatives have provided excellent service. We apologize for the misunderstanding regarding the review by the service technician, and we're glad to learn that we were able to understand and rectify the situation promptly. Feedback like yours is invaluable as it helps us ensure every aspect of the customer experience is thoroughly addressed and improved upon. If there's anything else we can do for you, now or in the future, please don't hesitate to reach out. We appreciate your continued loyalty and trust in our service.
Reviewed April 3, 2026
Miss ** was very informative. Got me the information I needed and took care of my knees right away. She helped get my payment started back right away. Great customer service. Thank thank you for a job well done.
Thank you for sharing your kind words about your experience with our service. It’s wonderful to hear that our representative was able to provide the necessary information and service promptly and efficiently. We're delighted that they could assist you smoothly with your payment, and it’s truly rewarding to know that you appreciated their hard work. Should there be anything else we can do for you, please don't hesitate to let us know. We are always here to provide support whenever needed.
ARW Home Company Information
- Social media:
- Company Name:
- ARW Home
- Formerly Named:
- American Residential Warranty
- Address:
- 901 Yamato Road, Suite 100E
- City:
- Boca Raton
- State/Province:
- FL
- Postal Code:
- 33431
- Country:
- United States
- Website:
- americanresidentialwarranty.com
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