A&E Factory Service Reviews

Bottom freezer keeps icing up and we called service and they showed up. First guy says it's the seal and orders. Next guy comes to install and states it's not the seal but rail. He heads home and orders rails and still freezer icing up. He returns and installs and 3 weeks later it starts icing again so I call back and take the day off work. NO SHOW and excuses for why they no showed. Again guy shows up Monday and states it's fine to have ice and it's user error. WTF you open and close a freezer, how is that human error. They have no clue and no idea what they're doing, stay away and save your sanity and money. This is exactly why Sears is going out of business.

I have a Samsung washer that needs repair. This is the only company Samsung contracts with and they are horrible. First after sitting and waiting for them in my 4 hour window they call at the last minute to tell me there are still 3 people ahead of me and it would be several more hours. On the next appointment when they actually show up the technician didn't know anything and recorded the awful grinding sound with his phone and said someone would get back to me. He said it with little confidence and followed by saying if it gets worse just call back.

Let me begin by saying this is the absolute worst service I have ever had. They scheduled it for the wrong address and when I called to confirm two days prior I changed my address to the right one and they confirmed the appointment time and day will not change. I took off work to be here and I received a call from the technician (automated message) saying they were on their way. I noticed the number and called A&E and was told they were still coming and not worry. I received another call saying they messed up and just rescheduled me the following Monday. First off, who can take Friday and Monday off to sit around for hours waiting for someone to show up. I called back and told them that doesn't work and they didn't care at all. I called Home Depot where the protection plan is and she supposedly called and said they will be here today but unsure the time.

They still owe money to us. They require you to buy a contract and then gave us the run around as to when they will send out a service-man. Waited for weeks! Still trying to get money back on parts for the 8 month old LG refrigerator they said we need. The refrigerator is now in the dump. Do NOT CALL THEM!

Technician came to do an assessment on my range. He turned the gas off to the stove, but did not turn it back on. I couldn't move the stove to figure out how to turn it back on. I called A&E, they said they would send a request for the technician to call me back. He did not call. I called again, they said they would have another technician come back out, however it would cost $89.00 to have them come out and turn the gas back on. After further discussion, they offered a 30% discount, then a 50% discount on the service charge. When the supervisor came on the line, there was no more discount. The central call service center is located in Republic of Columbia. The referrals given to me by the service technician for new products were all directed to Sears. Therefore the true problem. Never again will I call A&E, and I will continue to avoid Sears.

I'm in total agreement with most of these reviews. I can't believe with this many complaints you're still in business and you haven't improved. I'm waiting on your tech to repair my dryer for the 3rd visit to install a part that was diagnosed on first visit but was never ordered, so like most of the customers I've waited a week to 10 days in between calls. My water valve was leaking on this Samsung dryer, it has saturated everything in it. The 1st tech left it setting here with water in drum area. She did turn off the water and unhooked the hose. 2nd tech nice but couldn't finish the job because 1st tech ordered 1/2 the parts needed to complete. He at least managed to get it drying again, so now parts have been here for a week and waiting for tech on third time visit.

I purchased a dishwasher from Lowes in 2014. The problem started in about 7 months after purchase. Lowes sent out a company and he fixed the problem. About 6 months later or less, the same problem. This time Lowes used A&E Services. It took a week for them to come out. The technician did not know what he was doing and he was calling his manager. I explained to him what the last tech did but he ignored me. In about 30 mins or so, he said I need a new part ( which was a latch). I'm not a technician but I knew this was not the problem but anyway, he said he would order the part and would be back in two weeks. The part came in a few days but I had to wait two weeks.

We bought a Kenmore dryer 7 months ago. It quit. 6 weeks later still doesn't work! My wife waited all day on 2 occasions and a repairman never showed. When one finally did he diagnosed the circuit board. Got another appointment to get it installed. Different tech shows up, installs circuit board, dryer not fixed (can you say mis-diagnosis?). That tech orders a motor (let's throw another part at it!!), it comes in, we get an appointment for install, same tech comes out and says the stack kit for dryer is not factory and he can't take it apart (per his boss). Funny I bought the stack kit from Sears when I picked up the dryer and Sears has a record of it.

Technician rescheduled the fixing of our refrigerator again. I guess he didn't feel confident that he could get it done so he scheduled for someone else to come in the morning. This is like the seventh time they will come to fix same appliance. If we call, the Sears people are in the Philippines and A & E people are in Columbia. We can never get a straight answer. No more Sears products for me. No more warranties with them either.

For the life of me, I do not know why any company would use this place to service their appliances. I have had a problem since July 4th with my stove not working. A&E sent a technician who knew NOTHING about the stove. He was asking me if I thought this would work, or that would work. I kept saying "how do I know, you're the technician". He left without fixing problem. We called Lowe's to tell them we did NOT want that company sending us technicians... so they arranged to have another guy come out from another company. He fixed problem in five minutes. A week later, when I tried to use the self cleaning feature, it did not work. Lowe's said I had to schedule another service call. This time I had no choice but to use A&E. They scheduled an appointment between 8-12. At 11:30 I get a call from A&E saying the technician called in sick. Really? And they just now are telling me?

The serviceman diagnosed my problem then charged my credit card and when I asked for a receipt would not send one by email. I contacted Sears, who contracted with A&E for the service call and they refused to send me a receipt or tell me who I could contact. When I called A&E they played games, gave me the runaround and would not send information as to why they charged my credit card twice. If I could give a zero star rating I would.

I have a 3 year old GE profile that is having trouble. I called GE and I am out of their service area so I was told to call A&E. To say the least they are as friendly as a rattlesnake ready to strike. My fridge is not working freezing the meat and over 60 inside the rest. I was told that they could come and fix it in 9 days. "9 days?" I ask. "What I should do with the food inside?" She said "I don't know." I have no choice but to use them or pay for a repair myself which is covered by the 5 year warranty. Heck of a choice. Hey I would never use them if didn't have to.

I signed up with Sears Home Services. They sent a jolly guy out who looked at the dryer and knew what had to be done. He went out, got the part, replaced it and voila the dryer worked. Except, it did not when I tried my first load. What follows is a customer service horror story. I could not get the guy to come back same day to fix because he was already here once. Ridiculous. Next two days Sears nationwide outage on their systems causes zero ability to schedule anything. When I do get someone online, the soonest they can get someone out is 14 days later who may or may not be able to fix it. If a part is required another 14 days of waiting. Meanwhile, I am out of dryer, my $195, and stewing on the phone with Sears who cannot find their own managers. This is the perfect example of how to lose customer. Take a bow A&E and Sears.

I totally agree with previous negative comments! No excuses for such poor services! I have had same experience with A&E here in CA as all customers that shared their experience on this page, late show up (2-3 hours delay), not show up at all without courtesy call, unprofessional techs that unable to perform services, unacceptably rude personnel and their manager, overpriced labor, overpriced parts (better deal was to get it online from Sears for at least 30% off). Most terrible Sears Home Warranty experience ever! Rude and unprofessional technical personnel left me with not fixed fridge even the task was simple, to replace worn out parts with new ordered from Sears for Kenmore Elite fridge.

I am a relative new appliance service technician for A&E Factory Service. I spent Saturday looking up the company I now work for on the internet to see what reviews have been said about A&E Factory Service. Needless to say, I was floored. I could not believe all the complaints. Every company has employees who can give the company a black eye when it comes to company service. A&E is no exception. The customer satisfaction field is one of the hardest to maintain a high standard of excellence but not impossible. An A&E technician must keep up on every make and model of home appliance made as we may have to work on any other them on any given day. That is a lot of pressure to put on the technician. Most appliances within their own categories are made very similar and also have issues specific to themselves.

They had to send 2 different techs to solve the problem. Second one thinks he knows what it is and orders a part. Part comes in and I set up appointment. Sat for 4 hours waiting and finally called and they said 10 minutes. 45 minutes later he shows up. I ask why he didnt call and he said he was too busy and overbooked and said because I had a bad attitude (after waiting 4 1/2 hrs) he was leaving. I called customer no service and they set up a new appointment for the next day. Again waited 3 hours and called to see when he was coming and they said the appointment wasnt for 2 more days. DO NOT USE THESE PEOPLE. They are rude, slow and have outsourced their customer no service.

Excellent experience!! Repairman was at my home as promised and my oven was repaired within one hour. Shannon is a great representative for A&E. If I have future needs with my appliances, I will request a Monday appointment so Shannon will be sent to my home.

I called on my brand new range to get it converted over from Gas to LP. I was told by no less than 2 customer service reps AND the technician who I spoke with in route that this work could be completed by them. When the SAME TECH arrived he tells my husband he can't do the work!! We were waiting for 2 days for them to basically do nothing. SO furious!!!

I have an extended warranty so there are only two companies in the St. Louis area where I can get service. One was in IL so I chose A&E Factory direct. What a mistake! It took close to a week to get an appointment and after they showed up they did not have the parts. He ordered the parts and asked me when he could come back. I scheduled the appointment for Monday 7/18 as I was out of town on vacation the week prior 7/11 - 7/15. A day or so later I get an email that they have (without consulting with me) rescheduled my appointment to 7/13 while I was out of town. Keep in mind they NEVER consulted with me. I immediately called them and told them I was not available that week and asked for my 7/18 appointment back and they told me it was not available. In other words they changed it without asking me and gave my appointment to someone else. After all of this they wanted to push my appointment into the next week!

A&E came to my house 13 times in a 5 month period to fix my Kenmore refrigerator. After 3 compressors and 2 condensers it still wasn't fixed. The last tech that came out no personality found that the tube between the compressor and condenser was plugged. We sued and won judgement, now we have to find out what bank they use to get our money. I will never use them again, and on the contrary I have seen Sears repair trucks. I thought they just myths.

Rep was very out of shape, could not get off the floor. Took it upon himself to use my delicate dishes (glass) to clear cloudy water coming from the door dispenser instead of asking for my help. Did not have proper equipment on hand and wanted to go to nearest hardware store, but chanced using what he did have on hand to work (rig) so not sure it won't leak again in the near future. Total cost was nowhere near the estimate I was quoted online, $100 more. Rep. said the reg guy was on vacation (really). Will not be going with Sears ever again or recommending them to anyone! The rep. gave me this scratched card!

I have been dealing with A&E for over 3 months trying to get my dishwasher fixed. The original appointment was supposed to be 4/15. I was given a 5 hour window for them to show up. I was home the entire time and no one ever showed up. I called to find out why no one ever came and the "customer service" rep claimed they had been there and no one was home. I told them that was a lie and they needed to get me a new appointment. New appointment was made for the following Tuesday afternoon. Was "assured" that I would be the last appointment of the day so I wouldn't have to take more time off of work. Technician came without calling and just left a note on my door that they were there at 2 pm. So a third appointment was made. Again was assured I would be the last appointment of the day. This time the technician actually called but again showed up earlier than I was told.

Worst customer experience I have ever experienced. First technician did not repair the problem. Next technician did not show up within the 4 hour window nor did they call to say they would be late. They ordered a part that never showed up. I notified the company the part didn't come the day before I was told I would receive a call back and never did.

This is the worst company that I have ever had come to my house for repairs. I would give them 0 stars if it was offered. I have a Kenmore range that is worse now than it was when they first came out between 4 and 5 weeks ago. The thermostat was out and I told Sears that when I called in for the repair - one week later a repairman showed up without a thermostat and informed me it was my wiring harness something then he hardwired my oven and told me that my fan in the oven was too loud (which it was like everyone else's) then he said, “It is your thermostat.”

The repairman came out and told me he had to overnight a part that would be in tomorrow and to call when I receive it to schedule a 15-minute install. Two days later when it didn't arrive, I was told it would not be in until the middle of the next week. When I called to book service, I was told an appointment had already been made for another day I would not be home. The company doesn't care about the dissatisfaction of customers and has no regard that its customers have jobs to pay them for their services. I would not recommend this company to anyone and was forced to put in a star for a review.

I have a brand new Samsung refrigerator, my ice maker went out. I called Samsung, they contacted A&E Factory Service (owned by Sears). They set me up with an appointment. The day of the appointment, I get a call when the day is almost over and told they would have to reschedule the appointment for the tech had an accident. Okay I could accept that and rescheduled the appointment for a week from that date. The gentleman showed within the scheduled time and had to order a part, he then set another appointment up for me for the part to be installed. Got the part but now being told no appointment. I have to schedule a new one. This has been going on for a whole month now. What a terrible company.

Contacted Sears because thought they'd be reliable to send out a repair person to fix my washing machine. Boy was I wrong! I did not know they contracted work out and they sent out an A And E Factory Repairman. The water in my washing machine would not stop flowing and it was not filling up the tub completely. The knowledge of this repairman was below 0... He did a lot of guessing, proceeded to take my ENTIRE washing machine apart, forgot to put a part back where it belonged (after I explicitly told him he was forgetting to put it there), and next thing I knew there was water everywhere on my floor. He had to take everything apart to put that part back on and then he further showed his lack of basic knowledge with my machine by saying it needed a NEW part, he said it was the pressure switch.

My new Samsung refrigerator died while under warranty. I called Samsung and they confirmed it was under warranty and scheduled A&E. I was given a 5 hour window for the technician to show up and he did not show. Another appointment was scheduled and after more than 5 hours the technician shows up. The technician said the call was set up as a collect call since the frig was out of warranty, which it was not. The technician was polite but had been run ragged after a ten hour day and driving across multiple counties. The sole purpose of the call was just to scam me out of money to pay for repairs that I should not have to pay for.

My refrigerator has been down for over a month. They botched the repairs the first time and then botched ordering parts the second time. After speaking with "customer service" agents who can't speak English I spoke with a "supervisor" who refused to expedite the repair, refused to upgrade my complaint and refused to stop interrupting when I was speaking. Thankfully American Home Shield who contracts with them was able to get all of this done. Hopefully they will get the repair right this time. In short A&E Factory Service are horrible people to deal with and I recommend strongly that anyone reading this find someone else.

Our refrigerator went out approx. 6/10/16. We called A&E for service and sent someone out on 6/14. That person ordered parts. Next visit, 6/20, new service guy says the first service guy was incompetent and did not order all the parts so he would have to finish the order and could not fix the fridge and would have to make a new appointment for a service tech to come when the additional parts arrive. The parts arrive and they schedule an appointment for 6/24. That service man came out said that he would not get his tools from his truck because they would get wet.

Had a repairman here for my fridge. Gave me a repair quote of $580.72 for the job. $256.73 for labor and $324.99 for part. I told him no, paid $80 for the service call, which turns out I paid to be ripped off. I ordered the part myself from Sears Parts Direct for $221.00 and put it in myself. Took me all of 35 minutes. Turns out they charged me 30% more for the same part I bought directly from them. Now as for the labor 35 minutes for me at their rate is actually over $500 per hour. I called and spoke to a supervisor and his resolution to me, "well that's what we charge, you don't have to call us if you don't want to." GREAT IDEA. I will never use A&E Factory Service ever again and me and my wife who we both work for the Pasco County School System will make sure we tell everyone about their billing practice. I consider the $80 I just spent for an estimate as an investment in finding out about another company ripping us off and to avoid.

My water heater was leaking, and it was old so I figured I'd need a replacement. I called Sears to send a technician to come to my house, diagnose the problem and I figured most likely recommend a new water heater. An A&E tech came over and spent no more than 15 minutes at my house. He had no idea what he was doing and had to call someone for assistance. He said that the cold water pipe going into the water heater was leaking (it wasn't), and I should call a plumber.

This company is the most incompetent company ever. They only have a 8-hour window for service, with about a 10-day spans between visits. Not only that they don't even call when they cannot make it, they just post it to your email address, as you are patiently waiting for repairman to show up, so they cancel, and I'm out a day of leave for the incompetence. Now it's June 16th I have to wait for the next service date of June 25th.

Between NSI WARRANTY PROTECTION PLAN AND A&E Service Company the last two weeks have been the worse ever dealing with appliance repair. I contacted NSI who said they "supposedly" sent info to A&E Service. Was told I'd hear from them in one to two days - no one called. I continually called NSI AND A&E daily for over a week. Finally told service would be June 20 (2 weeks after refrigerator went out). Told them today I was calling my Attorney - well guess what - A&E showed up within 3 hours today! The service people were kind and fixed the problem (we can only pray) - now worry will it continue to work! I would have been fired if I had been that incompetent dealing with consumers!

The private appliance company I deliberately purchased our KitchenAid appliance from, sold their company and our warranty plan. Until the warranty company is bought, we were referred to A&E Factory Service - just what I worked to avoid. Sadly our 3 year oven stopped working. A&E is unreliable, never on time, don't show for appointments, keep changing the due time (only when I called them would I learn of the change) and are extremely difficult to understand when talking on the phone to resolve these lack of service issues.

I have a GE microwave I purchased at Best Buy. It is the second unit purchased that I have experienced problems with from Best Buy. This unit was a replacement from a Samsung microwave. At the 1st appointment the technician(s) arrived on time (between 8-11 am). There were 2 techs because the one had vehicle problems. The second appointment, the tech arrived at 8 am (or so said the note on the door) and claimed he knocked on the door. I had been up since 7:30 am and have two dogs (who bark at everything). If this guy had knocked I would have heard it.

A week ago A&E tech determined our microwave oven just needed a new door switch. We had to pay in advance for the part to be ordered; the part arrived a couple days ago; the tech was scheduled to arrive between 10AM - 2PM today (27 May). Tech never showed up, so we called. We were told that we had been rescheduled for May 31 (4 days later) without us being notified. Tech had said changing switch was quick and simple and could be fitted in between other calls, but A&E refuses to make any accommodation for their mistakes. Not sure how they stay in business.

I called them to repair my dishwasher. They were scheduled to come on a Thursday between 1 and 5. Called around 4 and they told me that I had the appointment wrong and that it was schedule for the next Tuesday. When they finally came they did not have the necessary parts, and they would have to order them and it would be two weeks. The day before the repair were I got a message asking to confirm that I had received that parts that were shipped to me. I was never informed that they would be shipping me the parts and I had not received them.

A&E Factory Service, at the end of April your company came to home to repair my refrigerator. They ordered a compressor and other part in May 2. They installed those parts on May 12. They came out again and I was told I need a evaporator. The item arrived on the 24 of May. On the May 26 the tech came out and refused to install the item. He never came in the house, he just walked away.

This company fixed my Samsung dishwasher 3 times. It last for 3 months then leaks again. This company keeps charging me and it won't work past 3 months. If you read the reviews it is the same story. They won't stand by their work.

About 1.5 yrs ago we purchased a Samsung Fridge from Best Buy. We decided to purchase the extended warranty. The warranty is through a company named Warrantech in Texas. Four months ago, the ice maker starts leaking so we call to set up warranty service. They happen to use A&E factory service (also in HQ'd in Texas) for service calls. To make a long story short, we have had them out 4 times and now the Tech says it can't be repaired.

I paid $548 for them to repair my GE Profile refrigerator. The water and ice maker were not working. So after three attempts, they finally got everything working. Just over 90 days later, the ice maker stopped working again. So I called to have them come back, expecting not to pay a trip charge, but NO! The rep told me that they only warranty their work for 90 days! CAN YOU BELIEVE THAT? How many people out there want to do business with a company that has so little faith in its own service that they won't back it up past 90 days? Trust me, buyer beware... If you need quality work done by a company that will back up their work, LOOK ELSEWHERE THAN A&E FACTORY SERVICE!

Many of the one star complaints listed on this page are completely accurate. Requested first appointment of the day in hopes of making it into work late. 10 hours later, still waiting. It is ironic that they want to sell you a service contract when you call in for appointment, since service is not what they offer. Be prepared for poor communication, outsourced workers who don't care, no attempt to keep you happy or to respond to your complaints. You would stand a better chance randomly selecting someone the phone book.

The absolute WORST business ever. The first service appointment they never showed up--one day of worked missed. The second appointment, the tech showed up at 4:50 and did not have parts. Parts were ordered to be sent to me but they could not come back to install until two weeks later. The day arrives, I get automated call saying the tech will come between 8-12 and he never shows. I have to call them at 1 and their customer service rep knows nothing. They connect me to service tech department who says, "oh, he was pulled off the route and won't be coming. We'll have to reschedule you." I blew a fuse and asked why they could not bother to call me.

Bought a stove last May. The broiler did not work. They referred me to A&E repair. I made three appointments waiting for 5-6 hours each time and they did not show. I made a fourth appointment this week. I called today to get the time window for tomorrow. They claimed they had no record of the appointment. Frigidaire and especially A&E are the most poorly run businesses I can imagine. Do not buy their products.

I had a Kenmore refrigerator that needed service. I waited 2 weeks for a repairman to come out. Wow it is hard enough to go 2 days without a refrigerator much less 2 weeks. The repairman came said the compressor was bad and quoted over $900 to repair. We decided to buy a new refrigerator for that. Hopefully the repairman was being honest. We bought a Frigidaire Refrigerator from Lowe's and once delivered needed a repair representative to JUST CALL us to answer a question. Of course no one ever called and I got a date for a service call, what a waste of time and money... HUH.

So my ice maker stopped working about 6 months after purchase. After dealing with Lowe's for two years and getting nowhere, A&E has been to my house eight times and the ice maker still doesn't work. They refuse to have the unit replaced, yet still can't get it working. The techs are absolutely incoherent and don't seem to understand what is going on. THE ICE MAKER STILL DOESN'T WORK! The worst company I've ever dealt with. I will never buy from Lowe's, or Frigidaire ever again.

Tech came to repair LG dishwasher. I had already removed the front panel, had a flashlight set up and ready for the unit to be examined. Tech came in, no tools, did not even look at dishwasher, gave me a $1100 estimate for parts and of course a 59.00 bill for estimate (LOL). He had no intention of repairing or even trying to address the issue. THIS IS FRAUD. Shame on you Sears!!! Bought a new Kitchenaid dishwasher for $900 so a $200 savings. Sears, you pushed me right into Lowe's arms. I hope this relationship you have had with A&E is worth it because, from these reviews, it appears you are probably losing much more than you are gaining. Horrible, just horrible. How can you get away with this???

I would rarely take the time to write a review, but this one needs to be done! I made an appt. of service on a washer I purchased at Sears. The day of service passed without any sign of the technician or a phone call. I contacted A&E by phone and they said my appt. had been cancelled by some named Mike. I don't know anyone named Mike and was furious that I was cancelled without even a phone call and not understanding how someone not on my account could even cancel my appointment.

We purchased our LG washer from Menards almost 3 1/2 years ago. For the last 2 years, we've had multiple problems with it. A&E is the repair co. that the extended warranty co. keeps setting us up with. It does not matter how many times we tell customer service (which is outsourced) that our unit is a stackable & that 2 techs will be needed, they invariably send 1 tech. Another appt. has to be scheduled & then they only come to diagnosis the problem. They then order parts & once the parts get here, schedule another appt. Long story short, don't cha think they would be intelligent enough to look up the product serial #, find a list of possible part/s needed to fix the problem, then come prepared to actually fix it? I know, that makes too much sense, right?

4 hour appointment windows. Refrigeration tech was clueless, left without repairing fridge. Wrote comments in repair order different than explained to me. Customer service has terrible English language skills. Offer to send another tech out at a 50% discount... great. Send a second guy out since the first guy was clueless and I get to pay for it again! Argh... Don't even bother.

Just had A&E at the house for a dishwasher repair under warranty from Lowe's. Couldn't have gone better. Was given a 2-hour window, and the tech called about an hour before he got here -- on time. Asked a few questions, tested the machine. Quick diagnosis - he had the part on the truck. Showed me what he was doing in case I ever need to do it after warranty. Very nice guy - great personality & sense of humor. Visit completed and dishwasher back in business in well under an hour!

I called A&E repair service for Maytag washing machine over two and a half months ago. The repair the representative (located in Philippines) said a repairman would be out to my home in 1 week. Which I find unacceptable because I pay for this repair service, and have seven people living in my home and are all in need of clean clothing!!! The week went by and the repairman came out and informed me that several parts needed to be ordered to fix the machine. He stated once the parts are delivered to my home to inspect the parts for any possible damages then call for another appointment and that the machine can get fixed. I did that and then another repairman came out and said one part was missing from the order and that after some research it was back ordered and would be an unspecified amount of time to get that part and they may not manufacture that part anymore and may need to just pay out for the machine.

A&E stated that the tech would call before coming out. Well, the 1ST APPT. They did not call so I missed them. The 2ND APPT. they came out without calling first, luckily I was home. However they could not do the work because they stated that it was not cover. When they called my company, they told them that it was in fact covered. They STILL refused to do the work because they were afraid that they may not get paid. I schedule a 3RD APPT. and the DISHONEST TECHNICIAN called me while they were sitting in my driveway stating that they were on the way. I ask them twice and my had my company to called to see if they could come back out to my home and they would not come back out. This company is a joke. You would be taking a huge, upsetting, completely waste of time risk if you use this company. Extremely poor customer service!

The technician gave me a total price when he ordered the part. I paid all but 63.00. He came back out a week and a half later to install the part. Then charged my card 90.00. When I brought it to his attention he overcharged me he said the labor rates went up and let him call his manager. He came back inside and said they were going to refund me. 2 weeks later I have been arguing with A&E. The technician apparently never called anyone and A&E keeps telling me this person is going to call me and that person is going to call me. When someone does call it comes from Saint Lucia and they say they will call back tomorrow and never leave a number I can call and speak to someone. Then they leave a message that they are going to review it and now they say they don't even see the second charge. I'm so fed up with them I have finally submitted a dispute with my credit card company. I will never again use them!

Tech arrived, diagnosed the problem, indicated he would need to order part and schedule a return visit. We explained that we do not reside full-time at condo and live 6 hours away so we would need a Saturday appointment. The tech did schedule us for a Saturday. The following day I received an e- mail notifying us that the appointment had been rescheduled for a Monday and informing us that the part that was ordered by the tech would be delivered by mail to the condo. This created two problems because it was not scheduled for a Saturday and there is nobody at the condo to accept delivery. When we requested the delivery address be changed we were told it was not possible. When you request to speak to a supervisor they do not have one, but they cannot make decisions concerning refunds or do anything to resolve complaints. This is the company that handles many of the industries extended warranties and handles Sears repairs.

Two year old Whirlpool Bottom freezer. Paid 2100.00. Stopped cooling. Called Whirlpool, only one year warranty! They offered me a extended warranty for approx. 375. I paid it. They sent a very unprofessional so called Tech to my home from a 3rd party Warranty company called A&E. What a ** shame, this guy just walked in and immediately condemned my fridge. Oh he said, "This is beyond my scope of work." Whirlpool contracts with all these low budget service guys that don't want to work but just get paid for that service call money. SHAME on WHIRLPOOL and Shame on A&E Appliance repair warranty service. I have still not received the 375 refund. They said it could take up to 30 days to process, WTH. STAY AWAY FROM A&E Factory Service. They are CRAP. I called Sears, Tech. came out, very professional and found the problem, ordered the part and back in service. Call Sears people, they are good.

I have had a broken washer/dryer combo machine since November. I have a $300 something service plan that was sold to me with "If we can't fix it we will replace it". We've had about 9 service appointments since November. The machine is still broken. Every time I call to start the replacement process I am given a different story and told we have to have one more appointment, I was told today since they can't figure out why it doesn't work (since November and it is now the end of March) so they are not going to replace it at this time. There is something called the "STACK"? office who has to agree that it is unrepairable and the various service technicians we have been sent have not been able to convince them of this. I have also been shuffled around from phone number to phone number and told a different story about what is needed to start the replacement process by every different person I have talked to.

These people are ridiculous, I had an appt between 10 & 2pm on 3/24/16 and no one bothered to phone to say the repairman of A&E is running late... I had to make that call, the ** showed up at 3:05pm after I had left for work, but I spoke to 4 reps even cursed one smart ass out, they're unprofessional, unreliable, inconsiderate **, I spent most of my day waiting for these ** & they show up after I'M gone... This is why their ratings are low... I wouldn't recommend them to my dog!!!

The A&E Factory Service scheduling is terrible. The first visit to diagnose our oven the technician was scheduled between 8am and 12pm, he showed up at 1:30... I had taken off work to meet him and missed the entire day. Today was the scheduled repair, they called and said it would be at 10am... And between 8 am and 12 with 10 am being the target time. I called at 11 and they said they were running late. It is now 6:20 pm and the last call I made the technician was enroute. They are unprofessional and unreliable. I will never use this service again.

The requested work was warrantied through my home warranty so I was obligated to this company. The request for repair was made February 16. The first visit was March 14. Needed parts and requested the service call $$. Paid the amount. Was told he would return on March 21. The parts are here and I waited today. Finally called them and got the rudest "supervisor" ever. My appointment is March 28! Nobody ever told me it was changed. The time frame 8am to 5pm! There is yet another day of missed work. They have been paid but never returned to repair my microwave. I would highly suggest never contacting this company.

A&E Factory Service is the worse repair service that I have ever had the displeasure of dealing with. My washer (4 month old Samsung top load washer) went out on Wednesday, March 16, 2016. The pump is defective I believe. The next day, I called where I purchased the washer from, Home Depot, and was told my 3 month warranty had expired (typical, right?). I called Samsung who got me in touch with A&E. A&E called and said a repair tech would be here on Monday, March 21, 2016.

Frigidaire refrigerator bought from Lowe's with extended warranty covered by A&E. The A&E repairman says we have sulfur in our water. Therefore sulfur that is in the moisture from the air (no water is connected to refrigerator) caused a pinhole leak in refrigerant line. Therefore that is not a manufacture's problem and is not covered by warranty. What a load of BS, but of course he would fix it for about $400. Told him forget it and didn't believe him.

We have used this company a couple times for our in town repairs for our loyal customers and every time I have made a phone call to them the reps are snappy and rude, not only that but they take forever to create or look up accounts. As soon as you question them or the company they instantly get a attitude. My customers have also complain about their rescheduled and late techs.

My Samsung broke with the flashing lights... Took 3 weeks to get a repair person. My dishwasher still has flashing lights but the "repair-person" added a new leak and broke another part. Then left for another client! Ha! My new appointment is in 2 weeks! I canceled that appointment, tossed the Samsung dishwasher and bought a new more reliable brand. By the way, this was all under the warranty... But sometimes, peace of mind is better than a useless repair-person and warranty!!! Don't waste your time or money with Samsung and A&E!

I have American Home Shield. Simply, A&E came to repair our washing machine. They started the repair but needed additional parts but refused to order the needed part, complete the repair and adamantly insisted to have the home warranty company send a different vendor finish the project. A&E resolution line is laughable and will never take ownership of their faults. Not a consumer centric company. A&E lacks quality and integrity.

On March 9, 2016, my elderly sister had service to repair a burner on her gas range that was not igniting. The technician from A&E Factory Service walked in and immediately diagnosed that a tiny port leading from the igniter to the burner was clogged. The technician stuck a tiny tool in the port and immediately cleared the clog. The burner worked and the whole process took approximately 3 MINUTES! He then went to his truck and came back with a bill for $205.77. The charge was $189 for the service and $16.77 tax. She questioned the amount but was told that's what a service charge costs. When she told me what she had paid, I called the Customer Service number and asked what the charge was to repair a burner on my stove that was not igniting. I was told that the charge was $109 plus tax. I then said that I wanted to discuss an overcharge and was told I had to call another number.

I am BEYOND upset right now. My scheduled repair appointment was pushed back yet another week to 3/17/2016 from the original scheduled repair on 2/13/2016. According to the "driver" we were not home the first time, that was a bunch of bull, because we were in the entire day. No call, no show. The second day, I called 5 times during the day to ensure they were coming and I kept getting the runaround. "They are close to the area ma'am, they should be there by 4:19 PM". Well, 6PM came around and no one showed up and ALL supervisors had gone home (how convenient). Now I've been pushed back yet another week. When I asked about compensation they said "you need to call GE for this". Why would GE have to pay for their mistakes? There is really not much we can do but scream through the phone and get upset. They just DON'T CARE!!

If any appliance manufacturer tries to send these people, beware. They are disconnected internally. Technicians change service dates and times and do not inform you. The guy that arrived to fix our range for the SECOND time was not even going to inspect the appliance prior to leaving until I insisted. Our FRIGIDAIRE range has failed twice now. Flame shoot of the front and when I asked at the second visit why this keeps happening, the A&E repair tech replied, "They (Frigidaire) send out defective parts."

Will not use again. I had a oven and microwave I needed looked at. I was charged $249 for the microwave and $69 for the oven. Those charges were just for diagnostics. Nothing was fixed by A&E. They said the repairs were going to be $110 to $1200.

When I made the appointment I was not informed that there would be 2 service call charges because I asked for him to look at 2 appliances. I was charged $89 & $69. The technician said that there was a charge for telling me to buy a new dishwasher & there is nothing wrong with the washing machine and we can use superglue to reattach the plastic over the control panel. I just wanted confirmation regarding the dishwasher to inform my son that I need to replace not to repair it. If I had known that one technician on one call out would charge me for that opinion I would not have asked. I think it is unethical to charge me for that opinion when he was already here. I should have been advised when booking the appointment. I spoke to a manager regarding my complaint and he told me that it was like having 2 people and one doctor. I feel that it was one office visit not two! I accept that they should charge for the call out but not twice on the same visit!

I had an appt. with A&E yesterday. At 4 pm, I called them to confirm they were still coming. Customer service rep said repairman had been unable to access gate to complex even though I had provided them an access code and they had my phone number which they could have used. I was told I had been rescheduled for the following Monday. I asked to speak to his supervisor and was told by the supervisor the repairman had gone home sick. When I pressed which excuse was true I was treated curtly and rudely. Today I found out it is not Monday, but Tuesday as it was changed after I hung up, but no one called me to inform me of the change. I have already complained to GE Customer Relations who handled the appt. but cannot reach anyone local from A&E who may know what is really going on. Talked to two overseas call centers and unfortunately they are not much help as they appear to be reading from a script.

I have been dealing with this company for over one month for a warranty repair. They cancel appointments, they don't show up on time and then when they show up the code for my repair doesn't exist and so they cannot fix my problem. Samsung is just as bad, I reached out to them and they tried to say they don't have anyone in my area, San Francisco, CA that services Samsung appliances. These companies are both a joke.

We have a KitchenAid dishwasher purchased from Sears with a Sears service contract for this machine. Sears contracts their repair work out to A&E. It seems that depending on how the technician feels that day determines if the machine will be repaired. On several occasions they will come in and not even address the problem that you are having with the machine. I don't know if it's because we have a service contract and they think they can get several calls out of one repair or not, but that's the way it seems. They will come in and tell you that you need to do this or that and walk out. Only problem is what they tell you to do doesn't fix the problem and most of the time directly contradicts what the previous technician has told you to do.

After our Bosch dishwasher needed repairs, we reached out to Lowe's to find a repairman. They referred us to A&E Factory. We made an appointment and they gave us a window of 8 am-5 pm. After getting up early "just in case" they arrived they called my husband at 5 pm to say the technician had a Dr's appt that they were not aware of and asked if they could reschedule. So, we rescheduled for a week later. The window of time that was given this time was 8 am - 12 pm.

I had a washer 2 years old that stopped working. I had a former appliance tech who tried to fix it but since he had moved on he didn't have all the diagnostics so I contacted the place who sold the washer. They referred me to A&E who let me make an appt. and bombed me about 8 times over the phone and email with reminders of my appointment. Then, at 11:30 I had heard nothing from the tech. The ad said $79.00. The first Eastern Indian girl hung up on me. I called back and the second Eastern Indian man I could barely understand but he said it was not a problem that I called... say what?... I told him I had a broken hand and was waiting on them so I could go get an x-ray. He said he would call the repairman. Which did nothing for me since no one called me back.

On Nov 15, 2015 I purchased a Frigidaire fridge from hhgregg in Bloomington IN. Within 60 days the ice maker had broke down. hhgregg wouldn't even talk to me so I contacted Frigidaire service dept. 2 service guys and 1.5 months later and my fridge is still broken. Keep in mind all I needed was a repair done on my ice maker. The fridge worked fine other than that. The second service guy from A&E repair took the circuit panel off and when hooking it back up backwards and burned my $2000 fridge. Up now it doesn't work at all. A&E then told me it would be 11 days before they would return to repair. I lost $300 in food. Frigidaire told me to get a cooler to preserve my food. 3 businesses involved in this and not one will stand behind this product. PLEASE HELP.

This company has sent repair techs that have cancelled repeatedly! When the repair is finally completed it comes apart immediately! Come on. It's a railing for the top rack (the last 5 appts) before that it poured water all over my floor repeatedly. The water damaged my laminate and I'm still trying to get Sedgwick out to look at the damage. Come on, this is getting old! Not sure who the tech is, or if it's the same tech, or just my coincidental misfortune, but it's really gotten old!

Purchased Frigidaire dishwasher Dec. 20, 2015 and it started leaking water in less than 2 months. Called Frigidaire's (800) number who set me up with a local service provider who cancelled the day they were to arrive. Frigidaire provided yet another (800) number which turned out to be A&E Factory Service. I made an appointment for Tuesday afternoon between 12-5 pm. On the morning of, I called to get a 2 hour window and they told me 1:20 to 3:20 pm. When no one arrived by 3:20 pm, I called the office and was told the technician was on his way. I called the office at 4:20 pm and I was told it would be 5:20 pm. (Are you beginning to see the pattern?)

After being speechless about the service I have been receiving from this company - three visits over three weeks totaling 13 hours and three wrong parts ordered - my dishwasher is still not fixed and I amazed to read the reviews here detailing similar scenarios. I called when my repair man did not show up within a four hour window for the second week in a row and A&E just told me to call the original warranty providers. As it doesn't seem that the service that I received is an anomaly, this dishonest way of conducting their business is clearly how they go about things. Don't even think of using them. The amount of your time spend dealing with them will cost more than the crappy product and warranty that you purchased in the first place.

We schedule all our warranty repairs for our new Washers and Dryers that we order for 69 units here. We keep having issues with scheduling and them not showing up. We only have two options for warranty repairs and we have had bad luck with both companies. The other company is Standard TV & Appliance. Both companies have told us there is nothing wrong when there is. Both are hard to talk to and hard to schedule with.

2) Make an appointment. I wanted neither. What I was looking for was a company that might be able to advise me about a problem I was having with my dishwasher. I was hoping that it might be a simple matter and they could help me with it over the phone. They could tell me that they've never seen this problem or that this problem occurs infrequently, or maybe that this problem happens all the time and it's easy to fix. I would expect to be able to have somebody advise me and then make the decision on a home visit.

My GE stove, only 1 month old, requires service (under warranty). It's a complicated and time consuming procedure... First I contact the appliance store for warranty directions. They refer me to a GE warranty repair number (866-530-7025) which hooks me up to A&E Factory Service. After a 30 mins of tuning my ear into TAGALOG (Manila, RPI) I finally get an appointment time and date only to find out that the repair was going to be dispatched from Washington State. (I live in San Diego, Ca)??? (WTF). I had to reinitiate the request and had to make sure it would be from someone close to me. I could not get any info regarding which shop it would be or a direct contact number to reach the assigned repair folks. This whole procedure leaves one in the "Cloud", the mysterious cloud...

They just don't come when they say, they'll try to turn it around and make you the appointment maker, which I'm not. Three days off from work and still don't have a working washer due to their outright lies.

Set up appointment through Lowe's on February 4, 2016. Best I could get was Feb 15th -- took it. Today at 3:45 PM received a call telling me technician had been to see me at 3:15 PM. Told service caller no one showed -- she assured me tech was there. It is hard to miss a service tech and the truck. She then hung up on me because I did not believe her. Called Service and got a new rep who said he would contact technician and send him back. No show -- so call Lowe's Executive Service/President's Line and the best that they can their vendor A&E to do is February 24th. THIS IS THE WORST EXAMPLE OF SERVICE I HAVE seen in a long time. Samsung and Lowe's ought to be embarrassed to have A&E as vendor. Cannot service vendor because obviously A&E has no idea what service is.

I had an appointment for 8-12 and they never showed up. All day I was being told the tech was on his way and at 4:30 (after my 5th phone call to them) I was told he wasn't coming. The non-English speaking customer service rep was beyond rude and unhelpful. I waited 9 hours at home for him to never show. Do not ever use this company!!!

I worked for A&E. They had untrained people working on their appliances, tractors, etc. Instead of quality work from the so-called techs the managers were more worried about selling protection agreements, not doing the repair correctly. I had all small engine certs and 40 years' experience under my belt. I would say out of 20 techs maybe 2 new what they were doing. It really frustrated me. I tried to do quality work and did but managers were more worried about sales, sales, sales. My suggestion to you go private people for repairs. Believe me they're more qualified.

The day before Thanksgiving my oven was not working. A&E came out to fix the problem. The repair man stated I needed a new motherboard ($160) which had to be ordered and would not arrive for two weeks. Needless to say I had 20 people coming to my house for dinner the next day. Thanks to wonderful neighbors I used their oven transporting our Thanksgiving meal from their kitchen to mine. Two weeks later another repairman shows up and diagnoses the problem as a heating element ($12) which is a part all repair trucks carry. He fixed it on the spot. The original repair man told us to leave the part on the porch for pickup to get a refund. Here it is February three months later and I still don't have a refund. Not only did he throw a wrench in my Thanksgiving I still don't have my money back. This company is an outright joke! Do not trust this company with your appliances. It is a scam!

The whole experience was terrible. They were late, once, never showed another, Charged 10 times what they said they would on the phone. The customer service manager was rude. I have no idea how they stay in business.

This is the worst company I have ever dealt with in my life, and after seeing all of the reviews how is this place still in business?? Some serious investigation has to be done with this company. I waited over a month to even get an appt to begin with to get my washing machine fixed. Then I take the day off of work on the day of my appt, I called 3 times on the day of my appt to make sure someone was coming, they told me 3 different times each time that I called, then at 4:45 pm they called to cancel.

This company was horrible to deal with specifically the technician that was employed by them. I made an appointment weeks in advance to have my 3-year old Samsung washer repaired. I have a house in a gated community in Florida and immediately put A&E Factory Service on our "Guest List" so that the technician would be able to get through security for the upcoming visit. My first beef was that A&E expected me to wait for the technician who would arrive sometime between 8 and 5. No window, just all day - wait. I did.

I have had the same part (water dispenser) serviced twice already on 2-10-16 would have been the third time on the same part. I have even purchased insurance at one point. I have been doing business with them for a long time on many appliances. I called the service supervisor Felix to discuss the price for this third time - very rude, no compassion. I'm done.

A&E came to fixed my dryer three times, IT IS STILL BROKEN. Three weeks later they refuse to come the fourth time until another week. Technicians are idiots. The last technician not only did not fix my dryer he broke it, he lost the button on my panel (pause/cancel). No one who answers the phone can speak clear English and the Supervisor, Amid, who also could not speak decent English was of no help. Do not buy appliance from a dealer that uses A&E Factory (No) Service.

The technician came to my gatehouse and had the gatehouse call. I was in the shower and didn't answer the phone, realized and called gatehouse, said tech was waiting here. So I proceeded to within 5 min to go and speak with him. He refused to come back to my house and said he was moving on to the next appointment and they will reschedule me for that day. He sat in front of my subdivision for more than 15 minutes. He had an attitude when speaking to him. I spoke to the company and they refused to allow me to speak to a supervisor stating when they have time they will call me. They are ridiculous. STAY AWAY FROM THEM!!!

If anyone offers you the opportunity to PURCHASE an extended warranty on an appliance, RUN FOR THE HILLS... In my opinion, they are a complete scam... Probably the salesperson gets commission on how many he sells. I purchased a Maytag Bravos Washer from a local appliance store. Buy local, everybody says. They are all alike... and appliances these days are made like JUNK. I've had the machine 4 yrs, and it is making a horrible grinding sound when it finally gets to the wash cycle. I pull out my NSI Protection Plus warranty... They disconnected me 5 times, but they are supposed to be available 24 hrs. Problem # 1. Then, the girl says she has to HEAR the sound before they can start a claim... "You are joking, right?" THEN she says... "Ok, my boss says I can file the claim... BUT... if they come out and that's not it, you have to pay the service call of like 150-175$." "You are still joking, right?" NO.

This company does not listen. It has been the worst service call experience ever. Now after reviewing the Consumer Affairs, I can clearly see why they have a poor grade. I should have done the reviews prior to selecting them. Please anyone reading do not go through the upset that is bound to happen. Here is the concern I have. The technician they sent to service my Electrolux washer was either incompetent on the knowledge of the machine or simply not happy with his job. After standing at the machine, complaining about how heavy it is, and literally guessing at the diagnoses, (and ringing up a bill for what he thought it was) his final and exact words were "I think you should just throw it off a cliff".

This company is a joke. Waited 10 days for a tech to come out, that's fine. When the tech arrived he checked the serial number and model number of our stove. Then ran a diagnostics check which gave him the same codes that the stove gave me. Told me he would have to order the parts to fix it and would be another 9 days. Why did I talk to your service department for 30 minutes explaining what codes were flashing just for you to come do everything I already had done. Part should have been on the truck. These machines diagnose themselves. Strongly urge you not to use, and if you're under warranty, ask for a different company. We have a different company coming to tomorrow that has side parts. Apparently they believe I'm smart enough to read 2 numbers off keypad that keep blinking.

I started having issues with my LG washer in Dec. I called and they sent someone out to fix it. They had to order parts and reschedule. 2 weeks later they came out to install parts and washer still isn't working. I called to reschedule and when they came out but didn't knock. I called to see why he hadn't showed up and they made me reschedule. They came back out the next week but since it wasn't built under the warranty they had to reschedule again for the following day. The guy replaced the control board and left. I go to do laundry and it doesn't work again!! I call right back in and A&E says I have to reschedule again. Plus the customer service people are mean and won't help. I ended up calling warranty company again. So I now have yet another appointment. Two months with no washer is horrible. I wouldn't wish this stress of getting my washer repaired on anyone!!

I made an appt. to have my dishwasher repaired on the 25th of Jan 2016 and they gave me an appt. for Jan 29th. On Jan 29th I called to ask what time to expect a serviceman to come by and they told me I did not have an apt because it had been cancelled and rescheduled for February 28th. I did not cancel the appt. and told them the rescheduled date was not satisfactory. I don't know any other company that would take 30 days for a repair. After speaking with several people at A&E, being transferred and disconnected, I finally gave up and we bought a new dishwasher. I am reporting them to the Better Business Bureau and looking at the reviews on this company I see I am not alone. I just wish I had looked them up before I paid for their extended warranty.

This company is HORRIBLE. BBB will be contacted as well. Service call was on 01/24/2016. Technician was there for two minutes and stated he could not repair the refrigerator and charged me for the service call. Once he left I noticed that the receipt stated "customer refused diagnostic or repair." Which I didn't, I was beyond irritated!! I called the customer service # and asked for a supervisor. I simply wanted to complain on the technician and wanted a refund. The supervisor I spoke to Kevin, employee ID# **, stated he would research and call me back within 48 hours.

The dryer in the house I rent out stopped getting hot and a seal was lose around the door. I called Best Buy to have someone come check it out as it was only a few months old and I bought it through them. They contacted A&E who is sub contracted to Samsung (the brand of dryer). This was December 21st and they told me someone would be out December 24th so I was impressed. I went to the house to wait and no one came and later got a call that the technician called in and no one could come out. I advised that I was departing to Arizona on the 26th but he said they could have someone come out first thing in the morning on the 26th before I left. Before the call ended, he had to cancel and said he was not able to make the appointment because there were no technicians available that day, so I scheduled it for first thing in the morning on Monday the 28th and advised my tenants.

14 months ago I purchased a dishwasher from HHGregg, purchased this warranty service that I now have discovered is through Sears. What a joke and complete waste of time and money. Last year the dishwasher broke and Samsung repaired because it was within the first year but has 4 visits from A&E before it actually worked and took almost 2 months. They provide only an 8-5 window, which for those of us that work to pay for these appliances cannot afford to lose a full day each time they come. They only come on Thursday's to my area and no other day.

I have a SAMSUNG dishwasher brand new that broke in November. I was told that the warranty was handled by a company named A&E FACTORY SERVICES. We contacted them in November and an appointment was scheduled for December 24. The technician who showed up checked the appliance for 5 minutes and decided that it is the pump that needs to be replaced. He promised to return the next week with the pump. The following week we could not get the technician.

On December 18 A&E came out to either repair or replace my ice maker. My only complaint to Lowe's advantage services was that my ice maker quit working. The tech had another ice maker in his truck but when trying to replace it did not fit. Then he says "maybe it's the main computer board". He said he was ordering a new board and that it would come to my house, of which it did the next week. He then came out on January 8, 2016 and replaced the board. He simply pulled my ref out, replaced the board and pushed it back into the space and headed for my front door. I asked him if he should wait to make sure the board worked and he said "Oh it's all computerized, it's good. You should hear the ice fall in a couple of hours." And out the door he went.

LG set up an appointment for A&E to fix my washer/dryer. The appointment was set up for 8-5 on Friday, January 8, 2016. At 5 PM I called and was told the repairperson was running late, I was next on the list. At 6 PM he would be here soon, the same remark was stated at 7 PM and when I called at 8 PM I was told he went home. A&E NEVER CALLED ME.

Wow. Where to start. I am horrified with the service. I paid a LOT for an extended warranty from Sears. They made me feel like this would be my best option if I had problems. So I figured with little kids and a washing machine, it's probably a good idea to know I can call people down to help if I run into any issues. You do not want to be without a washing machine with little kids. Ever.

Unfortunately, I have had to deal with them a lot since buying our refrigerator because of the many issues. The technician came today and refused to repair a part because it had not broken since the last time someone was there. Last time they came there were 2 issues, they fixed the first problem and hooked the hose back up but told me that I could get a new hose since he could not guarantee that it wouldn't mess up again. So that is what I did since he did not have the part with him that time. I have had it scheduled when I knew someone would be home.

I had A&E Factory Service technicians come to my house and both refused to work on my brand new oven. Both walked out and drove down the street. YES, that is exactly what happened!!! The second guy had in front of him exactly what needed to be done and walked out. He stated this would take too long. He needed a second guy to help him! Really, to replace parts on a oven that was sitting in the middle of my kitchen? This is a standard size oven, not some huge professional grade unit. Completely and totally unacceptable.

Just want to share that if you are purchasing any major appliance this year I strongly suggest you DO NOT purchase it from Lowe's Home Improvement store. Unfortunately the issue is not directly with Lowe's, but with the A&E Factory Service that they contract with. A&E Factory Service is unreliable and provides poor customer service. The technician was scheduled to be here between 1-5 p.m. By 5 p.m. no sign of anyone. I called and was told, "No, you are still on the route. He must be running late." By 6:15 p.m. when I called again I was told, "No he won't be there tonight. He moved you to the 30th." They schedule appointments, do not show up, and then tell you that you need to reschedule when it is convenient for them... not me!!! So please pass this around if you want. They don't deserve people's business, when they do not seem to care about their customers first!!!

WARNING WARNING. Before using A&E repair service from your Sears/Kenmore products, spend some time read 1000s of 1 STAR reviews on multiple websites. These people need to be arrested for their continuous thieving service. My review is nearly identical to 100s of other reviews for Kenmore appliances since the gang of Kmart bought Sears for $11 billion back in early 2000's. I've had a Sears Kenmore 40 gal. Power Miser 12 gas hot water heater for 8 years with 4 years left on "parts warranty". Pilot light would not stay on and 3 different men have stopped by in the course of 4 weeks. We still have no hot water.

This is by far the worst experience with appliance service that I have ever had. The only reason I called them for service is because I found a business card attached to an invoice for previous repairs (Lowe's sent them out because the unit was under warranty the first time). Now that the dryer was out of warranty, I wish I had called a local repair shop! First red flag should have been that calls are routed through a call center and it must be overseas because the operators speak very little English. The tech came out and gave me an estimate but stated, if I wanted it fixed, he would have to order the parts. He charged me $79 for the visit and told me that charge would go toward the total of the repair bill when he comes back out.

This place is fraud. Paid for a service. My fridge went out and have been back and forth with them for a month. WITHOUT A FRIDGE. Said they were coming to repair it, each time they had to order a part. Last time they came out no one called or rang the door bell. I call about the appointment. They called the wrong number leaving me to have to wait ANOTHER 10 days for them to come "fix" the refrigerator. It's been a month now over the holiday season I have been without a fridge. I asked all 3 managers I've spoken with how can I contact upper management. There seems as though as if there isn't one. I will NEVER use them again. This company is incompetent and it is highway robbery.

We purchased a Samsung washer machine from Lowe's last year. Our first appointment with A&E: We asked that the tech show up after 3:00 because my husband and I both work. The tech showed up at 10:30 and left a note for us that we had to reschedule. Our second appointment: Tech arrives and says that he didn't have the available parts to fix our problem. He said he ordered us a compressor and 4 shocks. The compressor and 1 shock arrived a few days later.

This company is the worst service company ever (they shouldn't be even calling their company a service company!!!). 1st attempt: The technician said we are not home. The fact is, our door is widely open waiting for him. We never received a call when they are supposed to give us a call prior to their arrival to confirm. I had to call the customer service to check and was told that the technician reported that we are not home. 2nd attempt: The technician can no longer come to our house because the one scheduled before us took so long to complete. 3rd attempt: The technician assigned to us apparently is not allowed or accredited to service in our area. 4th attempt: I scheduled 12-5pm today and was told yesterday that I am scheduled for 8-12. Today, they are still changing the time to the afternoon. I am still waiting for the technician to come. I don't think someone will show up to service our dishwasher.

Never ever ever call this company. Completely incompetent and never on time. I was promised the work to be completed by Thanksgiving. They came out again yesterday and didn't complete the work again. Too bad I paid in full for the service. I am done!!!

I took a half day of work today (I am a teacher so this is difficult.) to have a refrigerator repair appointment that lasted only 10 minute. I find out they don't have the part for my repair and would have to come back in a week and a half. The repair man walked in and knew immediately what part I needed. So, why didn't the company just order the part when I described my problem to them when I made the appointment? It is the holiday season and I'm having a party with no refrigerator. This is not acceptable. On a side note: The repair man was very nice and apologetic. (He even offered me a Saturday appointment- which I was told they didn't have the 1st time I called.) I only blame the company for poor management, planning, and failing to plan for my repair properly.

I really wish there was a negative number rating system. I had a service call for the day before Thanksgiving. That morning of the repair they called to say the repairman called in sick. I said that was unacceptable seeing as I had already waited a week for the repairman and tomorrow was THANKSGIVING. I had to make another appointment for the following week. I was told it would be between 8AM and noon. At 11:30 they called and said that it would now be between 12-2.

These guys are horrible. They position themselves as a part of Sears but they don't get it. Overcharged by 400% when it should be under warranty. Stay away from this company.

Replaced a part. That cost labor & part cost over 445.48. DID not fix washer. They had to come back and cost over 235.44 then they gave me a credit and said they would mail me a check. Now after 5 months they will not refund my money. I closed my Sears account that I opened in 1961. I will never buy anything from Sears again. Discover tried to help me, they gave up and recharged my account. I will go to see a lawyer on 12/09/15 at 2:00 pm. I am asking for my refund and 500,000. I will see what the courts say. I have refund form in hand.

Our ice maker was producing ice but not dispensing it. My husband called Samsung and was referred to A and E. Bad mistake to not check reviews! First tech arrived on time, found the problem, ordered a part, charged us $132, not a legit amount. For service call, did not leave a receipt, said he scheduled us a return appointment on his next available time (10 days away). Next appointment time arrives, open the door, over time-frame window, and it is NOT the original tech who seemed to know what he was doing. Tech did not know what he was doing, was here 45 min at which time we asked him to leave. Put back parts. Although we still had functioning water dispenser after first tech, he left it not operable. Made an appointment for us for the next day. Admitted he could not do the repair.

They sent the tech to the wrong address and wouldn't dispatch them to the correct one, saying "The tech has other clients to get to and he'll lose money." That I need to call back the next day to schedule another appointment. Really??

After waiting for our 1-5 PM service appointment, the guy pulls up, did not get out of his van and then drives off. I call customer service who says "you weren't home." We watched him the entire time, he never got out of his van and then left. This place is very weird. Stay away!

I've purchased all my appliances from Sears with extended warranties. I have now had to deal with this company a total of 4 times. They have yet to leave without making things worse. I never knew it could be possible to have so many incompetent people working at the same company. In this most recent case, they have made two trips and charged Sears $700 to repair a $500 microwave that needs a $25 part and an hour of time. And it's still not fixed. They are also screwing Sears beyond making stupid mistakes and excessive trips. They are charging for parts that never get used. This company is completely incompetent and dishonest.

Am sad to say that I can no longer recommend Sears as a place to purchase appliances. While, I have found that the floor sales staff is friendly and helpful at the Huntsville, AL store, once the after the sale support begins, this is where things go bad. I purchased a Kenmore Elite Dishwasher and an extended warranty, which I have always kept up to date. One of the things that really sold me on the warranty was that it included a free hardware check every year to make sure everything was staying in good working order. Over the years, our repair guy from Sears disappeared and went to A&E Factory Repair. Here is an example of our recent experience.

Absolutely the most inept, incompetent company I have ever dealt with! Five visits from these people to repair a brand new dishwasher! And it still won't even come on! Parts ordered three different times and still nothing. And each time I have called, I could barely understand the broken English from the person on the phone, very heavy middle eastern accent. DO NOT USE THESE PEOPLE! It seems that they are only interested in billing manufacturers as much as possible. They have billed GE over $1000. Already in parts and labor and I have had this brand new machine for two months that will not work. No more GE appliances for us and NO MORE A&E factory service! They are a JOKE!!!

We called because our washer was leaking water and our dryer kept saying that we need to replace the filter but it looked clean to us. The first appointment they said they knocked on the door and no one was home. We were home all day waiting for them so that was a lie. When he finally did get here a few days later he couldn't fix either problem but spent about an hour working on it. $160 later and after he left I go to wash a load and my washer is making a hissing noise through the entire cycle and not washing the clothes. We did not have this problem before he touched it we only had a water leak from the bottom.

We set up an appointment for Friday afternoon 11/20/15. Nobody called or came for the appointment so we called them. Their call center in Columbia South America told me they forgot to schedule a technician. We told them someone called the day before to confirm the appointment and they said sorry. I used to work for A&E in their Hoffman Estates, IL headquarters and they really ran a tight ship then and had the respect of the industry. What a far cry today's organization is from the one I knew. It is sad to see another US organization going to pot. They are rescheduled for Wednesday 11/25/15 in the pm. We'll see what happens then.

We requested service on our 19-year old Maytag Electric Dryer on October 8, 2015. We requested that the driver give us a call 30 minutes out so we could meet him there (they gave us a window from 8am-5pm that a repairman would be there). We had our neighbor also keep an eye out just in case they came by and didn't call. The repairman arrived without calling and left a door tag - the neighbor called us and we called them back to see if they could return and again give us a heads up 30 minutes out so we could meet them. They then came back, around 3:30pm, without a phone call, and our son, under the age of 16, let him into our home to look at the dryer. The repairman looked at the machine, asked my son for the credit card that was left for the service call and he ordered $200 worth of parts without authorization.

The upper spray arm on my dishwasher broke. On October 26th I called GE and they scheduled a repair service for A&E Factory Service to come out and repair it. I had to wait 14 days before they got here. They already knew what part I needed. They showed up without any parts. All they did was check the Model and serial numbers. I guess to make sure I owned the dishwasher I had called about. They treated me as if they thought I was lying or stupid. They said that they ordered the part. It would be sent to me in 5 to 7 days for me to install it myself. On November 18th I called A&E to complain that it had been 9 days and I had not received the part yet. Guess what they said there was no record of me ever having any service with them. This is without a doubt the worst people ever.

Three appointments in two weeks the serviceman did not show up or call. Told his superiors that nobody was home. These folks really don't care anything at all about keeping someone waiting all day...

Today is 11/14/2015. My name is Mark **, I am filing a complaint on behalf of my 82 year old widowed mother, Virginia **. In 2010 my mother purchased a refrigerator from Sears, thinking they were a reputable company and we could trust them. [WRONG] The refrigerator purchased was a Whirlpool for $1500.00. As she is on a fixed income, this was extremely expensive. She immediately began having problems. During the warranty period, Sears fixed the following issues 1. Ice Maker 2. Component on the door had to be replaced. After warranty period, the 3rd problem started. The refrigerator was freezing all of her food. Even though the temperature showed 40 degrees on the digital display, we registered it at 10 degrees with a store bought refrigerator thermometer. We called Sears for an appointment and they transferred us to A&E Factory Service. Sears told us that it would cost $120.

Service man could not get water on. I had to I'm 67yrs old with bad knees and back had to get under sink for valves. Was told it would cost 300.00 to fix. I told him I had a 20% off coupon he said 274.00. looked up valve price for valve 49.99. Then was told he had to go get part because he had tv repair truck. Had no ref parts on his truck.

I call for service for my Bosch dishwasher twice and I have a 4yr service plan from Lowe's. When I called to make appointment they told me that I would be charged for their time, gas, and service if they don't find anything wrong. I find this bull. I ALWAYS have protection plans and never had to pay before, I don't know what's wrong with my dishwasher so how do I know that they can say whatever they want so I didn't have them come to check it out. They're rude and I don't trust them so now what do I do.

From the other reviews it looks like I am not the only one who thinks this company is a complete joke. They seem to have a habit of canceling the first appointment and not having another one for weeks out. This company is a total joke. Don't waste your energy.

A&E out of Sussex County Delaware sent out a service man as they said they would. He showed up and asked for me to restrain my friendly dog. Understandable. I tied the dog up on a dog tie away from the man and his truck. He said that was not good enough. I assured him that the dog is friendly. He lives on a farm with people coming and going all the time because it is open to the public. He said I had to lock him up. I live in an RV Just where was I supposed to lock him up? He then said, "I am leaving". I said he is restrained and he proceeded to say, "You had your chance", then he left. Just a week prior a service man from the same company came out and he had no problems with the dog and did not ask for restraints and went about his business with a great attitude. Sad how a bad employee can screw up a company's reputation. I've never written a review before but this guy was so off the wall. I felt like I should.

VERY frustrating.

Bought a lemon of a Bosch dishwasher from Lowe's. Never worked right so since 32 days passed they would have to fix it via A and E Factory Service instead of replace it. I was supposed to wait from 8:30am-12pm - no one showed. I called the A and E Factory Service robo-call number (800) 905-9505 (the number they used to call me last night to confirm my appointment) and spoke with an unintelligible operator. She eventually found my account after failing three times - telling me it doesn't exist and suddenly said the technician would come at 2 pm.

In September Samsung granted me an out of warranty repair for a rusted washing machine. A&E came out in September to fix it without the parts and tried to charge me. The repairman was great and worked out the situation. We rescheduled the appointment for October 7th when I was on vacation. On Oct. 7th a repairman came and fixed my washing machine. A couple of hours later, when rinsing the water, the machine dumped water all over the floor. I called A&E immediately. They said it would be Oct. 21st before they would come back and fix the machine. After throwing a fit, A&E came out on Oct. 19th to fix their mistake. The repairman said it was a hose they did not hook up on Oct. 7th.

We purchased a Samsung French door refrigerator from Best Buy April 2014 and also purchased the Geek Squad protection. August of this year the ice maker would not dispense any ice, just made a ratcheting noise. We called Geek Squad. They sent A & E out on Sept. 2nd. The tech showed up and diagnosed it as a failure of the ice maker and dispenser and ordered the new parts to be shipped to our house. An appt. was set for Oct. 6, 2015 between 8 and 5 to install the parts that we received on 9-8-2015.

Coming up on 3rd attempt to fix ovens that were brand new and defective upon arrival. Messed my cabinets up. It has been one month since they began the repair. I did not choose them (they were under Sears warranty) to fix it which brings me to another subject. Worst customer service I have ever encountered. I paid 3 grand for ovens that have not worked for 3 months. Want a great repair company use Columbine appliance.

Absolutely the worst company I've ever dealt with. 3 missed appointments to date, left a part on my front porch, no supervisors to speak to. I asked for the person's name that I was dealing with and she told me her name was "Lady." They just don't care about you at all. Lowe's people were great they need to find a new service company!!! AWFUL!!!

My husband received call from 800-905-9505 on 10/20/15, setting up a time of 3-6 the next day. I called on the day of to 800-905-9505 to see if I could get a 20 minute call about when arrival so I could leave work and they too told me the time was 3-5. At 1o'clock my husband called me to tell me the repair guy was on his way and that he had 8-5 open all day for him to come to look at the dishwasher. I called him and he didn't seem to care that our time quoted to us was 3-6 not 8-5. I had to leave work and go home and meet him.

This is the third repair of this 2 year old Whirlpool fridge. A&E initially but misdiagnosed the problem. And had to come out two more times in two weeks to finally diagnose the issue in February--the first two times the technician assumed vs actually looking at the fridge. This resulted in tremendous inconvenience for us but more money for them. That was in February. They eventually "fixed" the problem. Then in July the same problem occurred. It took three weeks for them to fix due to slow and lackadaisical service.

On October 2, 2015, I called Sears for repair on my refrigerator. I purchased this fridge from Sears and have a protection agreement. Was given Friday, Oct 9th for appt. Called a second time to ask if anything sooner - I have no working fridge or freezer, still no sooner. Called the next day, got appt date of Oct 7th. Service tech arrives & says compressor needs replaced, gives me Oct 16th. But if part comes, call for sooner appt - part came Fri, Oct 9th. I called, no sooner appt. Another service tech came today. He installed new compressor. This tech was here for 7 HOURS!!! Tech says compressor bad, I think he broke it! Broke the part, called dryer 2 times! I will never buy another thing or warranty from Sears! I now have to wait until Oct 24th for the next appt. Sears customer service stinks and A&E service will come when they want, I guess! No fridge for 2 wks now & will be 3 wks next time. TOTALLY RIDICULOUS!!

The service people have usually been very good. It has taken 3 attempts to fix a recent dryer problem. The first attempt the problem was diagnosed, the second time the incorrect parts were delivered, but I paid for the parts and service. At that time, the computer systems were not cooperating with the local service tech and after a lengthy period of time, he did had do the transaction manually which included ordering the correct part, scheduling the next visit and marking the visit paid. Each appointment took 3+ weeks to schedule. On the third visit, I did not receive any calls in the morning so I called requesting an updated as to when the tech might arrive. I was told they would return my call. I received no return calls and the tech missed the window by almost an hour. They left a note as if it was normal business.

Our LG washing machine wouldn't turn on. We called repairman, he came out to the house, diagnosed the problem very efficiently. (Nice guy!) And then ordered the part and made an appt for 2 weeks later. On that appt no one showed up so I called and I was told that the manufacturer didn't make the part anymore on a practically brand new washing machine! So then I called back again to clarify this and they told me that our warranty program cancelled the appt and the part that was ordered.

Paid $130 to vacuum lint out of front panel. The service call was supposed to be $79. I received no coherent explanation from the technician why it cost me $130. He spent five minutes blowing out the lint and asking me three times if I wanted to buy the annual service contract for $50 a month. I felt hustled. I paid another $160 for another A&E technician to fix the dishwater on the same day. $300 to Sears. Last time!

They show up after 2 weeks and don't bring parts so they can come back and charge for another trip. Also, "repair" work ranges from ok to ridiculously poor.

I needed my washer repaired. It took two weeks to get an appointment to fix my washer. A&E came out and said they didn't have the part I need. I had to wait for the part to come in and they would come back in another two weeks. Now it's been 4 weeks now. A&E never showed up at my home. A&E said they would be at my home between 8:00am-12:00pm. Never showed up. Called A&E at about 1:00pm to know what was going on. They said no one was home, I said that was a lie because I have been home all day with my door open waiting for them. A&E had the nerve to say that it would be another 2 weeks. I call Lowe's to find me someone else to fix my washer, which they did because I will not have A&E appliance in my home ever again.

Since I had a little fan cover missing in the freezer (been that way for 9 years) they wouldn't fix the ice maker until the fan air deflector was replaced which had to be ordered. So in essence, I had to wait another week to get the ice maker fixed because "they have to fix everything at once". So I asked, "can you just forget the fan air deflector and fix the ice maker", he says yes but then there is no 90-day guarantee. What a ridiculous un-customer friendly schlocky way to do business. I am never going to buy a Kenmore appliance again because nobody wants to work on them but these jokers. I'm done with Sears.

We had a brand-new, never been used GE washer/dryer combo that did not work properly. The first service tech that was scheduled never showed. The second one ordered parts that never came. Two months later I am STILL trying to get this resolved. I have spoken with about 6 different people and no one can seem to help me and continuously give me the run around. I have had to call them several times, and am now on hold with GE to try and get it resolved on their end.

On 8/25/2015 service technician came to house, sent by Frigidaire, showing up 1 hour earlier than time window given, forcing a return home. Unprofessional appearance, tech #** never tried to diagnose concern of ice dispenser not working and fridge getting warm, freezer icing up. Tech ordered parts and left. On 9/10/15 tech returned, was rude and argued with my wife that she was trying to get "free" ice maker from Frigidaire that he ordered. Started swearing with kids in house, which made my wife yell at him to leave. He grabbed parts which were delivered to our house in my wife's name and left in a hurry. I called and complained to A&E. They said they would send a different tech but never did. Frigidaire will not send another repairman because parts had already been replaced, which he took and never replaced. Now October, no repairs, out of warranty, thanks to fraudulent repair claim by technician.

I called A&E for our warranty service repair. They sent out a Technician. The technician didn't speak English very well, but enough for me to understand him. He proceeded to order the parts that were needed for my refrigerator. The parts came in within a couple of days of each other. The first part was for the door of my fridge, so I put it on... easy. The ice tray came the following day, so I was going to just slide it into place. Well, the part that locks the ice tray into place is different, so I thought maybe it had been remodeled.

The repairman called within the time frame that was previously set up and arrived within 15 mins. He found the problem, repaired it and was gone all within 45 mins and at no charge to me. He was very polite professional and I will recommend these services to anyone at 100%.

I made an appointment for 8 am-noon 9-Oct. On 28-September-2015. I printed out my confirmation verifying the email and phone number. I received no confirmation, so I called in for confirmation on 8-October-2015 (the day before), since the Website told me it had no information on my Order #. The person on the phone confirmed my appointment, but said it would be 9 am-noon.

I purchased a LG refrigerator 4 years ago from Sears Roebuck. July 2015 A&E repair service came and diagnosed that the compressor was bad. It took two weeks to get it. The technician Abe came to put it in. Only to work for only one month. Takes another two weeks for the repair man to come to tell me Abe broke the compressor while putting it in. He cleaned the oil that came out and put freon back in, only to last for four days. They have been back here for eight times, and they ordered another compressor. Guess who shows up at my door - ABE and guess what he broke - the compressor again. So here it is October and still no refrigerator. I would NEVER recommend Sears Roebuck to buy anything and A&E repair service.

A technician came today to repair my Kenmore washing machine in Seattle, WA. He had a difficult time understanding what would cause the washer to fill, but not start the cycles. The first thing he asked me for was a bottle of water. When I asked if it was necessary for the repair, he said "no, I'm just thirsty." He spent an hour trying to understand the problem, finally decided it was a connection between the lid and a switch, but stated he did not have the right tools to fix the problem, so he suggested my husband could do it. I expected to pay the $109 for the service call, but he charged an additional $70 for his labor, even though he left the machine apart so my husband could fix it and didn't complete a repair. I was furious when his "Trainer/Supervisor" got out of the van and said he doesn't need to train the guy, because he was in the Navy!

I first contacted GE 9/6 about my need for my dishwasher to be repaired because it was not draining. On 9/7 I was told that I was scheduled for a service call 9/10 between 8-12 with A and E Factory Service Repair. 9/10 at 12:00 came and went with no phone call and no repairman. I called A and E directly and was told that the repairman was held up and wouldn't be at my home until 1:00. 1:00 came and went and again no phone call and no repairman. I called again. Now I'm told the repairman won’t be there until 2:00. 2:00 came and went. No phone call, no repairman. I called again. Now I'm told it's too late and now we'll have to reschedule as there were still 3 people ahead of me for repairs. I denied to be rescheduled and asked to speak to a manager. In the meantime, I'm getting very suspicious and googled A and E Factory Service. They have the absolute worst reviews on multiple review sites that I have ever seen.

Looks like I am 1 of many that have had an unpleasant experience with A&E Factory Service. So, ordered part from Sears that failed and scheduled repair 10 days later. The part arrived at the house a few days later. On installation day we had a 3 hour window from 3 to 6 pm. At 2:39 repairman called my wife to say we had 30 minutes to get home. In Houston getting anywhere in 30 minutes is a miracle. My wife tried to call repairman to let him know that I was en route, but he would not answer his cell phone. I left my office and arrived home at home at 3:15... granted 6 minutes late. The repairman left a note that he was there at 3:03... "Sorry we missed you." I believe that this situation is outrageous. If you find out Keith ** is your service/repair person, I would recommend passing.

I really can't believe what I have gone through with this company and every day it continues to get worse.. August 1st, they came to my house to fix my Ice Maker on my fridge. When they got there, they didn't have any parts so they said they would order me the parts and come back in 2 weeks. In 2 weeks they came back with the wrong part so they said they would order the correct part and I had to wait another 2 weeks. In 2 weeks they came back... WRONG PART again. So now after 3 visits, they say they will for sure get the correct part and come back again on October 8th.

After 1 month of delay in service, technician arrived and diagnosed the problem with ice machine. Charged $316.96 for diagnosis and new part ($211.96 for part, and $105.00 for diagnosis). Part arrived, and I repaired the machine myself to save scheduled (2 weeks) return of technician. My problem -- A&E charged me $211.96 for a part that I or anyone can buy from manufacturer for $118.47. That's a $93.99 rip-off. Live and learn! Won't be using A&E again -- EVER!

Didn't show up on time, waited until close to 5 pm and had to have my insurance company call them. They stated they would be there now until 6pm which changed again until 6:30pm. Then they called wrong phone and technician did show up. He stated he tried both numbers and A&E stated it was too late to send anyone out, now I have wait an additional week - 3 weeks with broken fridge and 2 weeks with broken stove.

Approximately 3 weeks ago our Samsung washer was no longer spinning. When we called Lowe's they had told us that the manufacturer's warranty had expired two months ago and set us up with an appointment with A&E Factory. A week and a 1/2 a tech comes out at 5:00pm and diagnosed the problem as the motherboard and told us it would take a week and 1/2 to receive and proceeded to make another appointment for 9/21. The second tech came out at 5pm and said it is not the motherboard and his tech support had already gone home for the day so he had no one to help him make a diagnoses and that he would have to send a senior tech out. Made the appointment for 9/28.

A complaint miss an appointment - This is the third time I did not get my refrigerator side by side fix. This is very disappointing. Missing time off work 5 hours last time. Is there anybody that's what reading these complaints that I am saying to you? The technician in Columbus, Georgia are not doing their job. I just want to get my money back. Want to resolve this problem soon as possible. This is not working out. Never been disappointed in a company much as this. Contact General Electric on the situation.

Cancelled on us 2 times after they were suppose to be here. We called Sears to come and they cancelled right before the given time window. Found out they work together. WORST customer service ever. A&E would do nothing to help us.

I had called GE about my washer not working and was told there was a recall on a part that may be the problem. They told me they would send out the part to me and A&E repairman would be there to fix the recall and do any other diagnostics needed. A&E gave me the time between 1 pm and 4 pm. After waiting all afternoon at 4 pm, I called and was told he was on his way and would be there by 4:30 pm.

I have been waiting an entire month to get my Samsung washer fixed. The tech never called nor came on three different appointments. The customer service is awful and full of giving customers the run-around. I called the last two appointments to make sure their tech would come. I called three times each appointments and was told the tech would be at my home. No show no call. I want my money back!!! Today!!! I brought an extended warranty so I would not deal with this type of nightmare. May they go out of business for such ratchet service. My washer is still not fixed and they gave me an bogus date again. Like they are going to really show up and do a good job!!!

I made a repair claim with my Insurance (First American) for an appliance that was not working. First American asked Sears to get it fixed for me. Sears work with A&E Factory Service (may be a part of Sears). Technician came to repair the appliance and told me he had "fixed" it. We tested it in his presence. I questioned the funny noise it was making and the tech assured me he had fixed it. According to our insurance, we have to pay $65 for a trip visit and First American pay for the repairs. The tech filled out a slip and asked me to give card info. When he gave me the receipt, I saw that it was for $135 instead of $65 and I informed the tech that the charge was incorrect and he should only charge me $65. He said he was not able to reverse it - I should call A&E. When I called them, they said they would advise - heard nothing.

A&E is the factory service representative for GE appliances. I have three times now scheduled a repair for a repair on a four month old, (purchased new) refrigerator and each time they first say they will come out and then call within the hour to cancel. I came to find out that the service manager refuses to send his technicians to our family naturist resort. GE is of no help in the matter either.

A&E Factory Service was contracted to fix our 6 month old Samsung refrigerator which we purchased at Best Buy. Our fridge and freezer completely stopped cooling and has been rendered useless. After nearly a month and 3 visits by their technicians, the problem is still not solved and our fridge is still not working at all. Every time they have come to our house they tell us they need to order another part.

I had 3 appointments scheduled with A&E to get my dishwasher fixed. The appointments were on 8-17, 8-27 and 9-9. All 3 appointments were missed and only got one phone call which was on 8-27. Appointment was scheduled on 8-27 from 8-noon and he calls at 11:58 to say that he couldn't make it till later. I would not ever schedule with A&E again especially when no one calls to rectify situation.

My dishwasher is less than 4 years old. I called GE Appliances and was referred to A&E. Well I had second thoughts. I should have listen to myself. The repairman was late. After three months the same thing begin to happen again. I called A&E again and They want me to pay a new diagnostic fee and said I would have to pay for parts, even if it's the same one again.

Can I rate A&E Factory Service with negative stars? Perhaps a better rating measurable to capture my rating for this company would be middle fingers. I would rate them 1 million middle fingers right in their fat faces. A&E FACTORY SERVICE IS A NIGHTMARE OF A COMPANY TO DEAL WITH! They are liars and they are thieves! Please stay away from A&E Factory Service! They came out to my house and misdiagnosed my broken refrigerator. As a result, I spent $360 on unneeded parts and $95 on a service fee to have a technician spend 5 minutes looking at my refrigerator and misdiagnose the malfunction. This was 2 weeks ago. Since then GE has sent their own technician to come out and replace a recalled fan. GE repaired my refrigerator and did so free of charge on the parts and labor. The technician, Chris, was super nice and friendly.

Samsung washer less than a year old started leaking. We called Lowe's for a repair and were scheduled for the next day to have A&E come out and fix it. I took off work in the morning since they told me they would be here between 8am-12pm. No one ever showed. My husband called and was told they were still coming but it would be later in the afternoon. I had to go to work so he came home to wait. Again no one ever came. The next day my husband called management and was told they couldn't come for 2 weeks. Their slogan is "service you can trust" - can you believe that? Dear Samsung please partner with a better repair company!

I called A&E Factory Service because my Bosch dryer was malfunctioning. A technician came out 8/26/15 and diagnosed it as the door latch. The part was ordered and a 2nd tech came out to install it a week later. When I went to use the dryer it didn't work at all and the door latch fell back into the dryer. A 3rd tech came out a week after that to reinstall the latch correctly but the dryer was still malfunctioning. The 3rd guy tells me it's not the door latch it's the computer board which is over $600. I chose not to move forward since 1) he wasn't completely sure that's what it was and 2) would be cheaper to buy a new dryer! I contacted A&E to see if I could recoup a partial refund since it was misdiagnosed and I was charged for parts and labor I didn't need.

I was given an 8-hour service window. No one had shown up by 4 pm so I called GE Customer Service. At 4:20 pm a person that identified themselves as the repair tech said he could not make the service call and that I needed to reschedule. Totally unacceptable service. I call GE Customer Service and they said they were having problems with A&E Factory Service and encouraged me to find another certified GE service tech for my area. I told them no. I'm now stuck dealing with this horrible company.

I have been waiting over a month to have someone fix the ice maker on my refrigerator. I was given 3 appointments and 2 of which no one shows and when I call they say that my appointment had been changed without my consent. I have complained multiple time and no one does anything. The company has bad employees and bad customer service. One of the supervisors even got loud with me when I stated that they were very irresponsible.

I couldn't be more please with my service call this morning. Terrence of A&E Factory Service came on-time and was courteous and professional. He answered all of my many questions and showed me that the belt was broken and how to repair it (because I was interested in being able to fix it myself next time). He made sure the entire dryer was clean and free of lint (preventing a fire hazard) and he did it quickly and with good humor. He was the best-of-the-best. I felt super safe and the job was done right and professionally.

Currently waiting on repairman to come to my home for 3rd try to fix ice maker. They seem incapable of repairing the problem, make you wait for service within a 4 hour window, and then call 1/2 hour ahead of time. They obviously consider the customer's time worthless. When I complained to the service man, he said "Thanks for the lecture". Don't use these guys. They are a waste of your time.

August 27th, 2015 - I took off two days of work and both times given a 4 hour window to have the technicians cancel on me. The tech called and said "I'm on my way" Then called and cancelled. I called "Executive team" a woman named Valerie said, the technician had an emergency (same LIE as the first cancellation) and said "you can reschedule". I called back and there was no notes that the call was cancelled or that I spoke with "Executive Team". I spoke with Ruby, Mrs. **, & Valerie TO NO AVAIL. Absolutely no ownership of the problem or the fact or frustration of losing pay and waiting. Angry, frustrated, livid.

I have used A&E in the past, and will NEVER use them again. I have a broken cooktop. I called A&E and they told me I had to order the part first, then once I received the part to call back to schedule installation. Fine, although as a side note they never emailed me the receipt (cost was $400) and I was told they "couldn't" but the technician would bring a copy. Okay. I called to schedule the appointment and had to wait two weeks for the "first available" appointment. Fine again, but sort of incredible it takes that long to get an appointment. I scheduled the appointment for the given morning between 8 a.m. - 12 p.m. and was told that I would receive a call from the technician letting me know he was on his way (30 minutes notice) so I would have time to get to the property (it is not my residence).

So, my dryer has been broken for more than three months and after jumping through Samsung's hoops I'm ready to get it fixed. So Samsung left the service repair to A & E Factory Service (1-800-905-0505). They scheduled an appointment for today between 8am - 5pm. A & E called yesterday to confirm the appointment and my husband took the day off to be there. I called them today to find out where the technician was and they told me they never scheduled a technician to be in our area. They followed up with what they could do, which was reschedule for Thursday. NO THANK YOU! As all of us professional people understand, it's difficult to take an entire day off work. This is unacceptable. I called Samsung and they are looking for a different provider. Further, I'm filing a complaint with the BBB. This is just not good customer service. It's unacceptable.

We have a Sears Kenmore Water Softener that needed repair. Let me tell you how it went.... Our lawyer will be reviewing this case in 2 business days if this is not resolved IMMEDIATELY. On July 31, 2015, Alex from A&E came to our home to fix our water softener. After telling me I owe him $40 more than the original quoted price, he said he would take apart our water softener, clean it and fix it. We had our water softener bypassed because we knew it was broken.

This company is the sorriest excuse for a repair company that I have ever experienced. GE needs to find someone else to service their appliances. They had to come twice because they broke my machine the first time. They issued me a credit from the first trip, however I never received it. No one can transfer me to their billing office - they don't seem to know how to do that. DO NOT USE A&E FACTORY SERVICE! They are horrible. After two visits my washing machine still does not work like it did before it broke but I am not allowing them back in my home. So I am just going to use my machine until it totally breaks down, then will purchase another one, but NOT a GE if they use A&E Factory Service!

Less than 1 year old Arctic King/Midea air-conditioner stopped working. It has a two year warranty. I first contacted A&E in June, now it's Aug 20th and the air conditioner is still not fixed. The first appointment the service man was a no show. We had to reschedule and wait for another 2 1/2 weeks for a new appointment. That was yesterday, the service man said he had to order a part called the start capacitor.

I purchased a Samsung WA40J3000A 3 months ago and it started giving me an issue over the weekend. I called it in because I have a 3-year warranty, A&E tech said he could not find a problem although he only used his computer and ran the water and drained it. The technician told me to sign that he did something although he nothing or I would be charged. I called his office and was transferred. The tech and representative told 2 totally different things. The technician even said he could make up something just to get my signature. Long story short, I did not give a dime and he said Samsung would cover it because it has been less than a year. The bill was for $136.00. I believe this company is a 3rd party rip off.

On Saturday August 15 called and made an appointment for service technician to repair my refrigerator (freezer section was not working). Got an appointment for Monday August 17th between 8 -12. Called service number approx 11:30 to inquire on status and was told they had no record of service call for that day and the only date they had was sept 02, 2015. Spoke to supervisor who was no help. I should have read reviews in company before I called them. Will never use them, waited half day for nothing. I called another company and got service that same day!

I have severe Asthma and purchased a Samsung Microwave with a powerful exhaust to remove cooking odors and steam. I cannot cook without a strong exhaust fan or I will have multiple Asthma Attacks, so for me this expensive microwave was a medical necessity but imagine my surprise when I used the timer on it and the microwave failed to function. If I turn the fan on high and then use the microwave, the micro turns the fan to low. A&E changed my appointment on me. I was forced to rebook.

Bought my dishwasher nine months ago. Have been without it for three months. They have come out to replace parts and then it doesn't work even for one cycle! Tell me I have to wait two more weeks for them to come out and diagnose the problem and then wait two more weeks to get the part for them to come back out. I have talk to multiple supervisors. I have talk to multiple technicians. Everyone gives me the runaround. I will never use them again. In fact I cancel my service with them. You want to have another company.

We had a brand new overhead microwave. Wouldn't work from the minute it was installed because the microwave thought the door was always open. Called the manufacturer who referred us to A&E. Described the issue to them. They had me open and close the door several times firmly, light still on, won't cook. Lady says they will schedule a repair person, 2 weeks from the date of the call. Repair person shows up and says "It says you have light leakage?" No, I explain the light stays on and microwave won't operate because of that. He says "Oh, it's a door switch. We don't have any, sorry, will have to order". I ask why we couldn't have determined that over the phone and had parts already on order, he simply shrugs his shoulders. Orders parts, tells me it will be two weeks before next appointment opening. He asks if I would rather do 2:30 or 4 o' clock. I choose 2:30.

My sister-in-law in Costa Mesa, CA called Sears Home Services to schedule a dishwasher repair (water does not empty out). An A& E tech showed up, did some repair work, presented the $136.00 bill. A check made out to Sears was offered, but not accepted. The tech demanded a debit card payment to A&E, MasterCard or Visa was not accepted. My sister-in-law has no debit card. She finally got the tech out of the house by giving him cash, $ 200.00 with no change. The tech got away with a $64.00 tip!?!?! Unbelievable. The water still does not empty out.

Worst people to deal with. First, wrong guy came to fix ac unit looked and said rotted compressor. Unit only 2 years old. Look myself no rot. His name was Gerad ** badge number. Told him to leave after trying to charge 130 for service call and 600 for compressor. Called again they sent same guy says it only needs freon. Didn't have it with him and took wires off so it didn't go on when he left. Called again ask not to send Gerad they said Ok. Lo and behold he comes again. Looks, does something and now unit don't turn off. I hope my house don't burn down.

Our previous dealings with A&E were positive. But this problem is just unbelievable. I am not a rude or angry person, but this situation has tried my patience! The details are three typed pages, but this is a synopsis. The days and hours of my wasted time make me the most angry. First call for a repair of our microwave was May 29, 2015. After six appointments, with 2-3 weeks in between, our microwave has stopped again. I had requested that two technicians no longer come to my home and was told they were no longer with the company. This morning one of the disrespectful employees arrived at my home on August 7. I asked him to leave after he was disrespectful again. Made another phone call to make a report and after three hours, I am still waiting. I have two dates recorded when I was on hold for 2 hours to make an appointment. Twice I was disconnected while waiting. Why Sears still uses this company is beyond me.

Terrible Customer Service. I will never buy another warranty from A&E. My washing machine broke. The first available appointment was one week away. A part needed to be ordered. Service technician told me to call when the part came in and someone would be sent to my house. I called to schedule appointment and I was given a date three weeks away! The day of my appointment, the technician failed to show up. I spoke to at least seven different people including managers and someone from the customer resolution center. I was given a new appointment two weeks away. I have been waiting for six weeks and my washing machine is still broke.

I called Sears Repair to replace the belt on my dryer. I didn't realize that Sears no longer did their own repairs. A service repairman from A&E came. The service call was $79. The belt was $33. It took the repairman about ten minutes to replace the belt. In addition to the $79, A&E charged $161 for labor. My total bill was $204.00. And then the dryer again stopped after doing about four loads. It turned out the wrong belt had been used. When the repairman came again and replaced the belt he informed me there would be no charge. I replied "There had better not be. I would not pay it." Just out of curiosity I called a local business that sells appliances and does their own repairs. They would have charged a total of $125.00. Live and Learn, as they say!

Came out Monday again to work on our 9-month-old Electrolux fridge. This is over 10 times different companies have been out to no avail but beside the point. A&E Factory Repair came into my home Monday Aug. 3 around 8am, set computer up on counter, started asking question as to what the issue was then said we were out of warranty and he could not work on it! We would have to call Electrolux back and reschedule another appointment after my husband and I had already taken the morning off work. I showed him the sales receipt to prove the purchase date, he called someone then told us he could not work on it!! He told me I would have to call them back and reset an appointment! He then left.

I would never use this company. My washing broke under warranty - June 25, 2015. August 4, 2015, they came to fix it. Had no parts on their truck or van to fix it. Will be back on September 8, 2015 to fix my washer. That means - had I not went out & bought a new washing machine from a very small town private dealer, I would have been without a washing machine for about 2 and 1/2 months. Don't buy from Sears, Lowe's, Home Depot, Best Buy, or any big box store. A & E does all the repairs for these stores. I don't have a gripe about the repairman that came to my house. I have a serious problem with A & E Factory repair. I live near Cedar Rapids Iowa.

They've been to my house on 5 service calls of the same fridge. One appt was confirmed the day before, but then they never showed up or called. The next one they replaced 5 parts on Wednesday, then fridge leaked all over the kitchen floor and living room carpet. Called and told them it was an emergency, and then we waited 3 days while water was ruining our house. Then the following Wed when they were supposed to come in the am with a 1/2 notice, they called us on a bad number and canceled the appt. Oh yeah water is still pouring out.

Technician came to install new sliders for refrigerator door as the door was not closing tight. He installed them and noticed that he kept pushing and hitting the sliders as if to knock them in. He left... and the door lacks 1/8 -1/4 inch of closing, he actually made it worse. I called to have him return as he was only 10 minutes away. I was told it was past his work schedule and he was going home. Are you kidding me...? I have a freezer full of food, a freezer running and leaking ice on hardwood floors and this guy goes home?

My refrigerator was not working. This A&E Factory Service guy was supposed to come between 1-5pm and supposed to call in the morning. After waiting with no call, some Hui comes, does not provide any service and charges me the fee. From his entry and appearance, he has no intention to repair, just give you unsolvable cause and will walk out with the money. I should have never called this A&E Factory Service and advise all not to call either Sears or A&E Service. Both Sears couples with A&E Factory Service is bad news for consumer like us.