A&E Factory Service Reviews

Called regarding washing machine problem. A&E came the next day. The problem was solved quickly.

On September 16, 2014, I called LG to report that the fan on my LG French Door refrigerator ran all the time and was loud enough to be heard in another room. After a series of diagnostic endeavors, the LG representative diagnosed a faulty fan and since my refrigerator was out of factory warranty, referred me to my extended plan. I called them and was told that A&E Factory Services would be out the following Tuesday (September 23rd.) The repairman arrived around 9AM and discussed my observations. I had removed food from the freezer and refrigerator as I expected the need for pulling the unit from the alcove in order to look at the fan. The repairman said that there would be nothing wrong with the fan and that he could look at it, but there would be nothing wrong. He basically refused to go beyond telling me that I was incorrect and that he could look at the fan but there would be nothing wrong with it. I told him to leave my house. He was rude and unwilling to accommodate or even look at anything based on my description. Absolutely unacceptable customer service.

A & E has done several warranty repairs for my family. They were on time and very knowledgeable about my appliances. However, my last repair (out of warranty) was only for a loose wire. Total time to repair about 5 minutes. The charge was $133 and the installer gave us a break when the original quote for electrical issues was $169. I will not use their services for non-warranty repairs ever.

Placed a service call with Whirlpool for my washing machine which is under warranty. Whirlpool scheduled the service call with A&E, but I had to wait 5 days for the appointment. One the day of the scheduled service, which was between 8 am-12 pm. When I called at 11 am to find out when the tech was expected to arrive, I was informed that the tech called in sick and that they would have to reschedule. A&E never called to inform me that the service would not be performed on the scheduled date and that I would have to wait an additional 10 days for the next service appt. To make matters worse, I took the day off for this appt. DO NOT USE A&E!!

Sounds like fun right? Until your stove top has been broken for over 5 months.

Our LG refrigerator broke down. We were told by LG to contact A&E, which we did. The serviceman arrived and never told us his name or showed an ID. The refrigerator needed parts so the agreement was that they would return. An appointment was made, but nobody showed up. We called finally and were told that they had been given a different appointment date by the repairman though we were both had agreed with him on the date. A second appointment was made with the same result, nobody showed up and nobody called though we had received an automatic call the day before confirming the appointment. We called and were told that nobody had been assigned to come that day. Now they are scheduled to come yet again, it all means we have to move our schedules around and sit around and lose the whole day.

I recently had this company do a repair on my freezer...The reason I gave them for the repair was my freezer is not freezing and I can see the ice maker isn't frozen. So the guy comes out asks if I unplugged the fridge and I said yes. He said, "Well it looks like you reset the freezer because everything is frozen ... but the ice maker is broke." Well I turned down the ice maker repair because of the price. I go buy ice cream and put it in my freezer and it's melted... I call them back and they won't give me the 2nd service for free because I turned down the ice maker repair... which is not why I called them in the first place. So the guy becomes frustrated because the computer won't let him not charge me. I'm upset because he has to charge me period. This time he puts a thermometer in there and realizes it won't freeze milk products... I was so frustrated I turned down the repair and he left with a check of mine for $47.50. That was on August 30, 2014. To this day, 9-11-14 my check still has not been cashed and I can't get an answer where it is. I'm cancelling the check which will cost me $35 so no matter what I've lost money with no repair. We fixed it ourselves. The company will not return my calls with any resolution????

I scheduled an appointment for September 10, 2014 between 8-12 for service to repair my washing machine. I took the day off from work unpaid for this appointment. At 11:30 on September 10th, I receive a phone call that the technicians were all in training until 11:00 and the repairperson will be able to come by 3:30-4:00. I tell them that I will not be home between 1:30-3:00 because I have an appointment, but after or before is fine. I should have been angry at that point since they must have known about the training prior to the date. The repairperson shows up at 2:45 and leaves at 2:55 as my son is walking down the block from school.

GE dishwasher saga, a chronology still unresolved. 7/10 purchased GE dishwasher online from Home Depot. Order #**. Store supplier was 6210 Seven Corners Falls Church. Delivered on 7/14 at 3.28 pm for owner's installation. The delivered product was wet inside at time of delivery. After installation, dishwasher ran fine for 5 minutes, then warning light came on and LCD message leak detected. The unit then shut down. Called GE to schedule a repair visit for July 25 and registered the product.

My dryer stopped drying, made appt. Tech came out and was there less than 10 min. Told us what was wrong and we said ok to fix. Then after credit card went through I said I wish I didn't get charged so much for call, $129.00 just for him to come out and look. The tech told me I should have been ask (there are 3 options for service calls). I told him no only told $129.00. I said because I would just buy a new dryer instead of spending $344.00 total change to fix this 8 plus year old dryer I might just cancel. He said no problem just call in and they can take care of it if I decide to go that route. Well I called numerous times, each time being put on hold over 20 mins so I would hang up and try again. Like I was just placed in limbo.

Terrible. No appointments other than "Will be there between 8 a.m. and 5 p.m." Clerk says you can call and will be given an approximate time on the scheduled day but that is NOT true. They will not. Spent all day waiting yesterday. Called at 1 and was told that they would be there at 2. Waited until 3:30 and was told that they had "over booked". I asked why I had not been notified and response was that they did not know but I could reschedule TWO WEEKS later which is actually sooner than usual because they usually schedule at least four weeks later or more. Same problem NOT fixed after two visits. A and E deserve ZERO stars, not even one.

I had an appointment for a service tech to come fix my dryer. I had purchased the Maytag dryer from Home Depot. I purchased the extended warranty. When my dryer broke down I was told to call A&E and set up an appointment. I did and the soonest they could come out was September 2nd. I was told to call to see if they could move my appointment up. I did this on the 28th and was told that someone had canceled and they would be there between 1:00PM and 5:00PM. I was called at 1:15 and told that he was really busy and that he would be between 5:30 and 6:00. At 6:15 he called my wife and said he would not be able to make it and that we would have to call A&E and reschedule. When I called them I was told that he had put in the system that we were not home. I have called Home Depot and will never buy an extended warranty if the provider is A&E. A&E states they will call me back but still have not received a call.

I bought an extended warranty offered to me by The Home Depot for my washing machine. The company that services the warranty is A&E Factory Service. They have a minimum of two weeks to repair an appliance. Your appointment will be 10 days away. Then they have to order parts, even if you tell them what part you need, they wait until they get here. Then they schedule for AT LEAST another week away. Who wants to wait 2-3 weeks for a washing machine to work?

My Maytag front load washer was getting an F21 code (which means that there was a problem draining). I called Maytag and was given numerous repair places. I called A&E and was quoted $75 for them to come out. They said the next available appointment was for Monday (it was Thursday - so not too bad) between 1-5 pm. The tech called around 130 pm and said he would be there in 20 minutes (also not bad). My husband was home waiting for him. It took the tech 15 minutes to repair the problem. He opened up a panel and removed a sock. He told my husband that the charge was $129.99, which my husband paid.

I made appt. 8/18 to have my fridge repaired. On 8/21 A & E called to confirm. On 8/22, they called to say the technician was sick and there was no other person who could repair fridge. I now have to wait for almost another week for a repair person. We are both senior citizens and need a fridge. I have been a loyal customer for many years, but I'm thinking of cancelling and going to another company.

Our 2-year-old Samsung fridge died on July 2. Since the issue could still be under warranty, we contacted Samsung and followed all of the proper channels. They scheduled our service appointments with A&E. First, they couldn't come for 2 weeks. When the service guy finally came, he clearly didn't know what he was doing. After "diagnosing" the problem, we ordered the part. Not the problem. We called Samsung again. They rescheduled us with A&E again. They couldn't come until August 12. My husband rescheduled all of his work meetings so he could be home. They cancelled and rescheduled us for August 13. Again, my husband rescheduled everything. Took a half day. The repair guy never showed up or called.

Samsung Dishwasher DW80F800UWS/AA quit working--stopped mid cycle (SE) error code. Call Samsung--they sent me to A&E. Called and scheduled service repair. 3 weeks later Service tech shows up--says error code is because we live in the country & flow valve can't handle my water (which by the way is good water-no minerals) so it got a false reading and gave error code. He replaced the flow meter--turned the dishwasher on and left. 5 minutes after he left--same error code!!! I called the service dept & he returned 6 hours later. Now many other parts need to be replaced (4) Sensors, PCB, Bad Controls, Bad Sensors! This dishwasher is ONLY 8 MONTHS OLD!!!

Initially contacted A and E Factory service on July 20 to have my dryer repaired. They indicated they didn't have an available date until the first week of August. By watching the schedule online myself, I was able to reschedule for July 29. The tech after my scheduled window of 8 am - 12 pm and indicated without looking at my dryer it'd be expensive to repair given the brand. After 15 mins, he determined it to be a broken part that he ordered that day and it arrived August 1st but given their scheduling he was able to return till August 7.

We've had multiple problems with our four-year-old LG refrigerator this year. Several trips were made to repair the ice maker dispenser, which is still not repaired. A trip was made to repair the freezer drawers that were getting a frost buildup. Parts are on back order for the drawers and ice maker. A bigger problem is that two weeks ago, the refrigerator stopped working completely and the previously repaired ice maker literally fell apart.

Called to have a Kenmore top load washer fixed due to smoke and smell upon spin out. Tech came out four days later and replaced gear box assembly. Said washer was fixed and left. I ran one load of wash and washer still smokes and smells upon spin out. Filled my entire room with smoke! I called A&E back to get tech back out to really fix and they said I'd have to wait ten more days for another appointment. And this is after I paid in full for the job! ($300) Abysmal customer service. Said that if I wanted a refund they would come and retrieve the part. And leave me with what??? I'm without a washer, they have my money and I have no options. Find anyone to repair your household appliances except A&E.

Horrible Service - original problem fixed (after first frustrating experience with getting correct scheduling information) but A & E technician broke harness wire so front burner does not work (range is less than 3 years old). After numerous wrong parts, "no show" techs, customer service reps in "executive office" (who keep you on the phone for 30-55 minutes and have done nothing to resolve company incompetence and lack of employee accountability), we are at 8 weeks still waiting for someone to actually show up and then, as a bonus, someone who can fix what they broke! The second technician hooked gas burner up incorrectly so we had a fire start under the module when we tried to use the burner that was not broken. At least the third technician fixed that safety issue.

Called for repair through Lowe's and the repair guy was extremely rude and almost a bully. He replaced an ice tray and then the fridge. He started making really loud knocking noises. I called and ended up with the same company (A&E) and the same tech. On my appointment day he called and said I was too far away and as long as I had ice he was going to re-schedule and to listen and let him know exactly what the noise was on the following appointment. When he showed up he was rude from the start and asked why I didn't record the noise and he was going to do nothing. My daughter and granddaughter commented on his rudeness and I asked him to leave and I will find another company. My daughter even said he seemed very confronting and treated me like I was dumb.

In advance of the service appointment, I provided my model and serial number and said the dryer was spinning and it's likely the belt. They gave me a 1-5 slot on a Saturday (next available appt). I cancelled plans, took the appt because we needed the Dryer repaired. Of course they show up at 5pm and open the Dryer and say yes, it's the belt, but I have to order it and my next available appt is next Saturday. I threw the guy out of the house and called A&E and they gave me a song and a dance. On top of that, they wanted $230 to replace a belt, when a new dryer is $600. The service guy was not professional when he left my house. I refused to pay for the service call. I can't believe they would send someone out without the obvious part and make another appt for a week later. A&E representative told me they are the best in the US for repair services, I will never use them again and I will let Samsung know of my displeasure.

On or about Oct. 09, 2013, our just out of warranty Kitchen Aid Double wall oven would not start. The panel showed a error code of (ER F2). Having done business w/ A&E Repair previously on a Refrigerator and having a good experience, I called A&E Repair Again. The tech. arrived and explained to me that the Keypad and/or the redundant fuse were at fault. The estimate to repair the unit was $628.00 plus tax. Having only ONE repairman enter my home in my life and it had been a Tech from A&E, I agreed to the repair. The appliance was working again. MY Wife was very happy.

The call center is COMPETENT. Fridge with well documented light fixture recall. Had to call multiple numbers and multiple people for them to finally figure out that it is a known issue per Samsung, the manufacturer. I finally got the part shipped to me for free (nice job) and service people started showing up with multiple service appointments booked NOT FOR FREE. It's a recall. Why should I have to pay? Sent them away and they're trying again fee free in 4 days.

I purchased the Service Protection Advantage extended warranty program through GE web-page. When one of my stove burner stop working, I called for repair. I took off work all the afternoon because you have to be home from 8:00 Am to 12:00 PM or 12:00 PM to 5:00 PM. When they came out they took a look at the stove and said the element was not working and they needed a new one to replace it. Of course they did not have it on their truck like they should. They called back the company to check if they had the part in stock but nobody answer so they left a msg. and wait for the company to call them back. Of course nobody call back so they had to ordered the part online. They told me to schedule another appointment when the part comes in.

Came out to our home two weeks ago on Sears service call... Bad repair. Scheduled to come back today. Service tech called my wife and said he would be at the house at 9:30 a.m. Not only did they not show up but my wife called the service tech 5 times on his cell and he still didn't show up until 12:30 p.m. Then he heard our dog bark and didn't want to come in the house. All dogs bark when someone comes to the door. Chance is a sweet Lab and would just lick someone to death. Called their customer service number at their corporate office and all the lady could do is defend the company by saying, "He's just one of our techs... You can't judge our company by him". She kept talking over me, defending the company and wouldn't listen to anything I was trying to say. I finally hung up on her. A HORRIBLE experience. If this is who Sears is using for their appliance repairs, as much as we have loved Sears for over 40 years, we will NOT buy another appliance there due to A&E.

A&E Repair is a horror story. I would give them 0 stars if possible. I've had them out twice to repair seals on my LG French door refrigerator. Last year I had mold on the seals and it took me two weeks to get an appointment. Then, since they don't have any parts on the truck, the tech had to order the part (middle piece between the doors). He said LG was having a problem with that part and he believed it to be the cause of the mold. He didn't replace the seals. Once they ordered the part, I had to wait until it arrived and then schedule another appointment, another two weeks. I'm once again getting mold so bad on the seals that it's also on the middle piece again.

Much like Sears one only has to try and deal with this company and you wonder immediately how they are able to stay in business. The day of my service call for a brand new Samsung Dishwasher I received a call from the AE Tech to confirm the appointment for later that afternoon - however he additionally let me know this was a "Collect Service Call" -- meaning even though this service was on a brand new dishwasher right out of the box that failed its first cycle, the tech was insisting it's not AE's problem and that I would have to pay him and collect the money from Samsung.........It took me an hour to straighten it all out with Samsung and I was happy to be back on track.

The tech found that the "damper" on the refrigerator was not working correctly. He made several calls and was advised that it was no longer available. He then told me that he would order a "thermistor" which he thought may correct the problem. Again, he researched it and ordered it and also told me that he put it on Emergency order and I would get it by July 1st (he was at my house on June 26). After waiting a good part of the day for the part to arrive, I finally called A&E to see if they could track the order. I was on the phone for 45 minutes as the woman kept trying to figure things out and continued to put me on hold. She could not figure it out and told me she was given consent to refund $162.84, which I paid, but again put me on hold. I told her that I could not spend anymore time on phone & to call me back.

2 weeks ago, our Samsung dishwasher that we bought at HH Gregg started leaking. It was from the scratch & dent section & they added a 5 year warranty with it. Got a great deal. The door on it looked like it was bent & wasn't getting a good seal. So my husband calls HH Gregg, all automated, transfers him to Samsung, still all automated, then transfers him to your company. The customer service representative did not speak English very clearly & was very hard to understand. The repairman showed up on time at first visit. He rang doorbell, I went out to greet him & he just looked at me & turned back to his truck & ignored me. Very rude & unprofessional. He never introduced himself or told me his name. He told me we were lucky he even showed up. I asked why & he said no one answered the number that was given to him. I told him he never left a message so we didn't know who called. He then asked me a question about the repair, as I was answering him, he started to talk over top of me. He did this twice.

Don't have an emergency with your Appliance Repair because it won't get you served any faster than their computerized Schedule. No way to ask for a rush and no way to be notified in case a time opens up earlier than your scheduled Appointment. Do NOT recommend.

A & E was contacted to fix my washer. There were two issues and the parts were paid for and shipped to my house for the second appointment. The tech was unable to fix one of the problems because the part shipped didn't fit my washer. A third appointment was made and a senior tech still couldn't fix the problem because the second part shipped didn't fit either. So, a 4th appointment was made with the promise that research would be done on why the part didn't fit my machine and it would be corrected. Now, today, I stayed home for the 4th time, waiting during my 8-12 window of time and no one came. I called customer service again and was told that no one came because they didn't get confirmation that the part was here.

Serviceman from A&E called my residence at approx. 9:00 am and said he'd be here in approx 20 mins. Arrived on time and had washer repaired in 5 mins or less - loose hose banging on side of housing. New Kenmore stove had minor problems, repaired all within 20 mins. Was very nice and courteous. Actually had a separate appt. for the stove but he did both in one trip.

I have a dryer with an extended warranty through SRL Direct. I called the service department at New Leaf Service Contract LLC to start my claim on 6/20/2014. I was told the first available appointment for a tech was 6/24/14 between 8 am -5 pm (ridiculous window!). I agreed and when the tech came out, he said it needed a new heating element (which I already knew because that was the code that I had already told them was showing up on the dryer screen!) and he did not have that one on his truck so it would have to be ordered. The next available appointment for a tech to come out was 7/1/14 between 8 am - 5pm (gotta love that window) and I didn't have a choice but to agree. Today, 7/1/14, I received a call from an A&E rep to say the tech had called in sick and the first available appointment would be 7/7/14 (another whole week!). I told the rep that was unacceptable and I need someone to be here today or no later than tomorrow.

Repair was scheduled for Monday, June 23 from 8-12. A&E called at 11:30 to cancel. Rescheduled for today A&E called last Friday to cancel AGAIN. Said they had double-booked, with no understanding that we had already been rescheduled once before. This morning I have been on hold for 38 minutes and had to hang up to take a work call. Worst customer service ever. Will never purchase a Sears appliance again!!!

I have a Maytag front load washing machine. It started having problems leaving clothes wet and not spinning at high speed. I called Sears Appliance Repair and service for an in home appointment. A&E Factory Services showed up. The tech asked about the problem. He then said the pump was usually the culprit. He didn't give an estimate. He just replaced the pump. Charge: $355. $200.11 for the pump (found it on eBay for $89 w/ free shipping) and $155 labor. He took the original part with him and left. The washer failed to operate correctly on the very first load.

We have been without hot water for six weeks. At first, they ordered a part to fix it but when the guy came to install it, he said it was not going to fix it and he had to order another part. Now that the part is here and I called to get an emergency install today, they said they can't and I have to wait another 3 days. I told her it’s been six weeks and we need hot water but she didn't seem to care. She gave me attitude on the phone and hung up on me. Worst company I've ever dealt with and I never will again.

They came, told me the water heater is turned on and there are no problems with the water heater. There is no hot water coming through the pipes and there is no hot water IN the water heater. They charged me for coming here which was fine. I understand that but they also charged me for giving me "Advice and Referral" which was what the manager said. The tech told me it's a standard fee from Whirlpool itself and they don't have say, and the person who I made the appointment with said its about 70 dollars but I got charged 153 dollars for absolutely nothing and I refuse to pay it. They should pay me for all stress we had to go through from not having a hot water and having to boil it just because they won't do their job. If a lawsuit does come into effect, let me know. I will join. Scum like this don't care for anyone else but themselves and we need to show them we can fight back.

Had a tech out to repair my dryer, control did not respond....charging me $182 and it is in the same condition as when he got here....not working... Today follow up, repair tech tells me that I need a new control panel at the cost of over $300.... I called, wanted to know how a service call with no result could be $182 and got a very nasty person on the line that told me, "Well madam we charged you correctly and that was labor." Labor for what? Cleaning the lint trap, there was no lint in it, checking control and fuses...etc. Is that not part of a service call? I pray that this co. will be put out of business. The INTERNET is full of complaints about this co.... I will call Bosch and complain, they recommended them.

I was referred to them by my insurance plan for my GE Monogram refrigerator that was not keeping proper temperatures. I had to wait five days to get the appointment even though it was deemed by them "an emergency." They were scheduled to come this morning and the technician, Victor, arrived. He walked in to my kitchen and with a surprises or dismayed look said, "Uh. I don't work on Monogram and I didn't know it was a built in." I said that it was not possible that he didn't know because the model number and brand was sent over to him by my insurance company. He said, "No. It didn't indicate the model." I looked in his screen and saw the model number. The ZISS preface indicates that it is a monogram.

My Samsung dryer started having issues. I called Samsung and they directed me to call A&E to schedule a repair appointment. I called A&E and scheduled an appointment for the 3rd of June, 2014, between the times of 8am-5pm. After waiting the entire day and nobody showing up, I called A&E. I was told that they didn't have record of me even calling or making an appointment. So after making another appointment for June 13, 2014, I was already extremely disappointed and frustrated with A&E.

I own a LG washer. It has broken down twice in the last month and it's only three years old. A&E Factory services was scheduled to repair it between the hours of 8-5 and never showed up. Nor did I receive a call explaining the delay. They're supposed to come today and I'll have to wait until 3:00.

The Sears techs came out 2 days prior to look at our new (less than a month) washing machine. They said the drum was bad and they would send someone on Monday to either try to fix it or replace the machine. I get a call from Anthony ** from A and E Factory telling me that it sounds like user error and proceeds to tell me how to do the laundry and that we would possibly be charged... He wasn't even at the house yet and apparently hadn't read the tech's report but decided to self diagnose before he even got to the house. That kind of ignorance and laziness just really pisses me off. Just get more info before you start calling people to tell them what you think is wrong and JUST DO YOUR JOB!!!! Sears came thru... They're replacing the washing machine in two days. Thanks Sears... A and E... you suck!

A&E was scheduled to be here between 1 and 5 pm to fix an LG washing machine. They showed up, finally, after 6pm, wasting more than half a day of my time. The service person stayed well over an hour, much of which he spent chit-chatting about his own personal life. He did nothing to help my washer. He did, however, without my knowledge, cancel a follow up appointment for the following Saturday I had scheduled nearly a month ago. He bad-mouthed the LG brand and talked about all the problems going so far as to show me the help log his company provides him with to fix the most common complaints. One of those complaints I had (rust), but hadn't yet logged, so I showed him my rust and said I fall into that category as well. He didn't bother to note it and made no attempt to order the part to fix it. He promised to expedite the parts I needed, yet a follow up call showed that he had failed to do so. At the end of the call he filled in his own customer satisfaction survey, with all 5 star reviews for himself, and simply asked me to sign it. It wasn't until after I signed that I asked him what did I sign (yes, my mistake, I realize), and he told me what he did. Unethical, don't you think?

Made an appointment for my washer to be fixed.. took about a week. On the day scheduled no one showed up. I was called by a woman who was very rude and said they would try to be there on Friday. Two days after my appointment. I had to miss yet another day of work and the repairman came JUST about 5 minutes before the time frame that they gave me ended. He was rude, lacked basic communication skills AND he had the nerve to roll his eyes at me. Ha! Good thing my washer was under warranty because I wasn't gonna pay this guy **!

Just like everyone else, on May 16, 2014 at 7:00 a.m., I confirmed my appointment was for that day between 8:00 a.m. to 12:00 Noon. They did not show until 3:30 but I had already left. I moved the next week and have no where to install it for them to work on it. Had they shown up when scheduled, it would be repaired. After 40 minutes and 5 employees, it was determined they are not accepting responsibility for not making the scheduled appointment and can't repair it. I can only hope someone in Arizona government, Sears, or Lowes will recognize what a fraudulent company this is. I know I will spend every minute educating everyone possible of this fact.

Technician installed dryer vent, left, it fell off. Called and he came back and put it on with electrical tape(!). Ran the dryer, it fell off again. He had given me his cell number, I called. He came after hours and put it on again with tape and screws. He came back a few days later to fix my dryer and pushed the washing machine right into the foil hose and crushed it. I called them. They said they would speak to him and get back to me. Never did, and I forgot. Called now for another matter and asked them to deal with the hose - they had no record of his repeated visits, my call, his "repair" with tape, etc, and basically told me they have the best technicians in the country, so tough luck. Note my next complaint about my washing machine, which needed a simple rubber gasket replacement and now stinks to high heaven and they refuse to address!!

I contacted GE to get a list of authorized repair services for their 42" GE Monogram series. They gave me A&E. The unit was not cooling adequately, and still isn't; it won't auto-defrost, so every 7-8 days I have to turn the unit off and de-ice it... I am now going on my 9th visit and the issue still hasn't been fixed. The 1st repairman ordered parts. The 2nd repairman said that wasn't the problem and ordered different parts. By the way, there is about a week between visits because they are so busy and always have to order parts. The new part was installed and it did no good. Actually, they disabled the main circuit board of the machine when they installed the part. That's the 3rd and 4th visits.

It took 10 days for A&E to send a tech out to look at our dishwasher. They have always called the day before to confirm and the tech calls on his way that day. Neither happened. We were home and the tech never knocked... he pressed a doorbell that didn't work. Called A&E to try to get the guy back out here....he was in our zip code which is really small. He wouldn't come back out. Now the next appointment is another 10 days away. I called to complain to a supervisor named Alex **... I was mysteriously disconnected. Hmmmm, be wise when you get a service contract. DO NOT buy a machine serviced by A&E. They are quick to take your money and slow to meet their obligations.

The tech came out and told me the repairs that were needed on my refrigerator. I agreed to the cost ($400). He went to get the parts. Prior to beginning the work, I had surprisingly found my warranty was still valid. He immediately became visibly irritated and upset. I understand the inconvenience I caused but I was under the impression they could still do the service. Without explaining the procedure, he proceeded to threaten me by raising his voice and saying, "You just wasted my time! Either you pay me for the service call or I do the service for $400." He did NOT explain the situation professionally (it would have to be another service to come out now that I found the warranty), and put me on the spot "What are you going to do, you are wasting my time!" I asked him to leave. He wouldn't leave.

I was given an appointment on a Friday with a window from 12 noon to 5 p.m. I left work early and arrived at home in more than enough time to beat the technician there. After waiting 4 hours, I called. I was told the technician was running late. If I had not called, no one would have called me. When he arrived at 7 pm, he looked at the machine and told me I needed a water pump and a motor which would cost $650. I declined the repair after asking him how he was able to determine the problem without touching the machine. He said he expected to hear a clicking sound and since he did not hear such a sound he was able to diagnose the problem. He charged me $80 and left after 15 minutes.

We have received several auto calls about service we didn't order, and keep getting calls to reschedule...

My elderly parents needed their ice maker fixed. I called A and E to schedule an appointment. The earliest appointment was one week away. The technician called on the day of service but never showed up for the appointment. Every time I would call the technician, I would get no answer. I called the company and was given tons of excuses. Customer service was filled with people who spoke little English and offered little help. I spoke with a supervisor who was curt. Her only offer was a reschedule which was now going to be more than a week later. Although their website boasts of prompt service and being on time, one should not believe the lie. Do not use this company unless you can wait for forever.

The latch broke on my dishwasher. I contacted KitchenAid for the name a factory repair technician. I had a choice of 2 companies in the Seattle area. I choose A&E because, although they charge more for service, there is a one time charge that does not go up if they spend more time on the repair. The first available appointment was in 7 days (this was true for both of the companies recommended). Although I told them exactly what was wrong they did not have the necessary parts.

Scheduled an appointment on April 11 2014. Took vacation. Got a call at 9:00 that the service man was sick and needed to reschedule. Lost day of vacation. Scheduled to April 18, service man showed up and ordered parts. Parts came, scheduled appointment for May 2, 2014. Took vacation. Service man called at 9:30 and said he was on his way, it would be 45 minutes. At 12:15, we call dispatch about where he was. They said he was sick and we would have to reschedule. After a very long conversation about A&E's Integrity, I called Assurant, the insurance company that hires these people with lack of integrity to perform their repairs. Lost another day of vacation and the phone disconnected. Everyone needs to complain to Assurant and the company that sells these extended warranties. Home Depot will hear about this one.

A&E came to replace door switch on one-month old whirlpool. Technician never unplugged the unit and shorted the motherboard, power supply filter. I was without my microwave from March 14 thru April 25, waiting for the parts to come in. Tech arrived, install all new parts finally and unit appeared to be fixed. Now when unit is used over 7-10 minutes, intermittently the unit shuts down and must be unplugged and replugged to work again. A&E won't honor my claim until they come back a fourth time. NEVER AGAIN.

We purchased extended coverage for our Amana Fridge and it has only cost us more money. We have gone 3 weeks without a working fridge and not sure when they will come to repair it. They cancel the day of service and then push to a further date. I will NEVER use them again!!!!!

On Monday April 25, 2014 I made an appointment to have a technician come out and check my water heater (which is still covered by a warranty). The technician came out on April 27 and determined the problem was the gas valve. He came back on April 28 and replaced the valve. This did not fix the problem. We were then told that the required parts could not be installed until April 30 because the parts had to be ordered. I called the manufacturer on April 25 and the parts are being delivered on April 26. I contacted A&E, who work on Saturdays, and told them that I was able to get the parts and that they need to have a technician come out on April 26 to finish the job. I was told that they could not make it until April 29. I told them that going 10 days without hot water was unacceptable. They charged me $129 to fix the water heater but it isn't fixed so I cancelled the credit card payment. They then threatened me that the bill would go to collections. I told them that I didn't care. Do not do business with this company.

15 April 2014 called A & E of Princeton WV re: service on Bosch Refrigerator because still not cooling. A & E said next available appointment 23 May! Call disconnected, called back. Two people later, spoke with Stephanie in Exec. Dept. who claimed earliest appt. in 9 days, April 23. Told her not acceptable to be without a refrigerator for that amount of time. Asked for emergency service & denied. Total lack of customer service. They have been working on this unit since October 2013 with multiple service calls and the unbelievable appointment time of 'between 8am - 5pm'! Informed Bosch of situation and recommended they drop A & E as a service provider since their reputation is being harmed. Am now working with another repair service company, who understands the customer in customer service.

I recently tried to render service from A & E Appliances Repair for my refrigerator and was truly baffled by the company's lack of service. On 4/14/14 the technician arrived ahead of time for our appointment which was scheduled for the 8-12pm block, that was a plus. The technician stated that he was unable to complete the service due the water line being too short and he recommended that I have it extended another 5-6 inches to allow him to perform the service which was rescheduled for 4/21/14. I advise my husband of the recommendation and he showed me where the water line was connected and that the line was at the recommended length to render the service. My husband provided me with instructions for the technician on the following visit.

Freezer stopped working, so called Samsung to get certified repair service authorized by Samsung. Given info to A&E. Scheduled 1st appointment. Tech came out, and looked like he repaired issue. A day later, freezer stops working again, along with the fridge side, which was always working fine in the first place. Now we had no working fridge or freezer. Food spoiled, and had to be thrown away.

We bought a refrigerator at Lowe's on April 2, 2014. It was delivered the next day. The fridge never got cold. I called Whirlpool on Thursday, April 4, and they set up an appt. for me with the local repair company, A and E Factory Repair... saying the earliest appt. was Wed., April 9. Later that night someone from A and E called to tell me they couldn't come until the 10th. The repairman, a very nice person, showed up... Had to use my landline phone to call in to determine the issue (his cell got no service). Of course he did not have the part he needed... The part was ordered on Thursday evening about 6 pm. They told me the earliest they could come back was Sat., April 19th! I called Whirlpool to complain about this company, and the woman called and got us an appt. earlier...Tues April 15... Problem now is that it is Monday morning and the part still hasn't shipped. It was sent 3rd Day with UPS... which means it won't be delivered until Wednesday, April 16. I can just imagine when I call to cancel the appt for Tuesday how long it will be before the next available appt. I've been 2 weeks without a fridge already.

5-year-old Samsung fridge would not stay cold. Called Samsung... Was talked into buying an extended warranty ($420) and they told me they had to set up appointment with repair company. This was April 3, 2014. A&E comes out... After the repairman was on the phone, the whole time trying to figure out what was wrong (my landline because their cells don't get service in my house), they order a part. Set up another service call to install the part on April 10 with a 8:00 a.m. to noon window. They show up at 3:00 p.m. only to find out that the part is wrong. Ordered two more parts and set up another service call for April 21. SERIOUSLY!!

They never called and never showed up in the four hour time period promised. Bought this through a warranty with Nebraska Furniture Mart. Told them the problem, but to no avail, a waste of $250 in warranty extension. I think we should join together and do a class action suit.

My washer broke on March 24. Called that day and scheduled tech for Friday. Needed to order part so ordered on March 28. Scheduled appointment for April 7 to repair. Took off work all day because of insane 8-5 window. Called 2 times to confirm that day. Nobody showed up or called on April 7. Rude supervisor at A&E told me they didn't come out to my area on Monday, only Friday. I would have to wait until April 18 for service. Still no call from them. I have called several times and been told manager would call. Nothing yet. This is the worst company ever. I told the supervisor any business that did this to customers would be fired. If I didn't need a washer they would so be fired. Lowe's has been great throughout this ordeal. Lowe's should consider dumping A & E service.

Missed appts, wrong parts ordered on two occasions. Then the company said my disabled husband asked the tech to fight and my home was deemed unsafe. This is by far the worst company EVER!!!!!!!!!!!!!!! They should be shut down!!!

A&E factory service was scheduled to be at our house between 1-5 PM on a Monday. The serviceman called and said he would arrive at 2:30 PM. At 3:15 PM after not showing up, I received a phone call saying that I needed to reschedule. I did not understand at all. I called A&E and the rep. said he had been delayed and I would have to reschedule. She said it would be Thursday. I was really angry that they would not even care that I had waited all day for them. I also called the week prior so I was without my washer since last week and waiting until Monday was difficult at best.

Had an appointment for service on our oven. Took off from work to be there for the appointment. A&E called to cancel the appointment since some of their technicians called out of work that day and they didn't have enough technicians to complete the service. Rescheduled the appointment for 12-5 on Saturday. They called at 3:00 cancelling the appointment again. They do not understand how to properly schedule their repairs. I would not recommend.

A & E could careless about the customer! Calling ahead is obviously an option and not the routine that A & E uses. With that being said I will get to wait yet another week just to have Tech come out to diagnosis the problem with our washer. Then we'll get to wait a week to have the new part arrive. Then another week to have the Tech come back to replace the part! Never mind that the Tech could use the key pad at the neighborhoods front gate to call the house for us to let him in!!! I could never talk to a Supervisor!! Only got as far as the poor people who set appointments and can only put you on hold for 10-20 mins!!!!! Just to be told sorry next week is as good as it gets!!!! So...... I called on March 28th for my appointment today April 3. Now I get to wait until April 10. My washer will not be fixed before April 24th!!!! How is this GOOD customer service???

We have a year old refrigerator Whirlpool. They come out to find out the problem. It was the ice maker so he ordered the part. It came in 5 days. Then we had to wait 5 more days for tech. Then I missed him by 20 minutes. I called to see if he could come back out, they said, "I will send him a message and he will call you." He never did, had to schedule another appointment. Then on that day we got a call saying he was running behind and they needed to reschedule. So that was on April 1. Well he gets here and now our freezer at the bottom has went out, lost everything in it so he gets to looking and a valve in the back was not allowing the refrigerant to go to the freezer. So now not only can he not fix the ice maker but now has to have them emergency request the part so that overnight so that he can come out Thursday or Friday.

DISGUSTED with A & E repair service. It took 19 days to do a relative simple repair on our dishwasher. 7 days waiting for the repair man to come (then had to wait most of the day because they would only give a time between 8 AM and 5 PM). Then he had to order a part which took 5 days to arrive from just 60 miles from my home. I was instructed to call a specific number when the part arrived and was told that would expedite the repair man's return. Well it took another 7 days for him to come back to install the part. 19 days is about five times longer than I think it should have taken. If this had been a freezer, I would have lost all my food. I would not recommend this repair company to anyone unless you have no choice.

Maytag washer drum unstable, cannot use machine. I called Maytag & given number to call A&E Factory Service to make appointment for warranty work. Made appointment, appointment was confirmed by A&E Factory Service's repair service on the day prior to appointment (anytime 8-5 that day). At 4:30 I called to say serviceman had not arrived only to be told that no appointment ever existed - yet it was confirmed by them. Told I could re-schedule in 2 weeks - which would not fit my schedule - then I was told it would be 4 weeks. I told them that was unacceptable since I had waited all day for their "no-show" and wanted an appointment within the next week. At that point I was transferred to no less than 5 customer reps, only to be put on hold, and no one ever came back on the phone. What a FIASCO. I will never buy another Maytag appliance because of the NON service I have received. So much for warranty work. I will be contacting Maytag again, but not sure why. What a scam.

Technician showed up to fix the fridge. He spent 30 minutes studying the manual, opened and closed the door a few times and said he did not know what was wrong. Spoke to Brian in Executive Relations who said that they would inquire but I would not get a call back. Poor service and no customer service. DO NOT USE THEM!!

My refrigerator (4 months old) was not working properly. I could only schedule an appointment between 8 am - 5 pm so I had to take a whole day off work. My daughter has an ortho appointment at 5 pm so I called just after 8 am to request they come earlier in the day. Although I asked them to have the tech call me, they assured me the message would be sent out. The tech did show up just as I ran down the street to pick up my kids at school less than a mile away. The tech shows up places a sticky without signing, dating or time of arrival. I call had to he within 5-10 minutes of arrival. I call the call service center not once, not twice but 4 times asking them to contact dispatch and send him back. No go. What a waste of time and they treated me like an idiot, like I didn't know I wasn't getting the runaround!

I purchased a Bosch dishwasher and an extended warranty two years ago. In the middle of February, the dishwasher, which is located in my rental unit, wasn't completing its cycle. I called the customer service number to set up an appointment. First, just to set up the appointment I had to answer 101 questions, including if I had tried to troubleshoot the problem. If Googling the issue counts, then yes, I had. It took a week just to get a service tech out. He showed up late, and then he didn't have the correct part to fix it. It was a simple issue and he said he could sent the part to me and I'd have the part in a couple days. Its an easy install and I didn't want to wait another week to have another service tech out so I said yes.

I used the KitchenAid website to locate a certified company to repair my KitchenAid range. The website only identified A&E as the local repair company. I set up the appt and followed up by phone to confirm date and time. On the day of the appt, the technician did not show up at my home. Instead, the technician called at the end of the day to ask me what was the problem. The technician proceeded to diagnosed the problem over the phone. He assured me that it was the switches that needed to be replaced. Since he did not have the parts, he wanted to avoid "wasting his time" and showing up to a job without the parts. He asked me for my credit card so that he could order the parts. I gave him the credit card and the parts were ordered.

My fridge is 2.7 years old. The repairman only talked as what may be causing the problem, but said nothing logical. Moving my fridge in a very small kitchen (not across town) in order to clean from behind it is not logical reasoning for such noise. He insult my intelligent by pulling the refrigerator out further than manufacturer’s advice and telling me this will stop the noise, IT DIDN'T. My fridge is under warranty until 2015. It is apparent my compressor has a defect. I expect better service, that is why I purchased an extended warranty.

My Whirlpool oven heat element without, call A&E Factory Service for repairs to the oven. They came out to my home on June 11, 2013 to analyze what was going on with my oven and did the repairs to oven. But, 9 (nine) months later the heat element is not working for the second time. Now they are telling me about this 90 day service guarantee and I'm not worry about a 90 day service guarantee, I'm concerned about my over going out again nine months later.

The bill was 440.00 bucks which I gladly agreed to pay (not knowing the extent of the job to be completed). The service tech completed the job (start to finish) in about 30 min. The charge was $240.00 for labor. After he left I looked up the replacement part on the internet and found that the price for the part they charged me $200.00, could be purchased as several places for only only $44.90. I don't mind paying a reasonable price for skilled labor but an effective labor rate of $480.00 per hour is outrageous. And why charge over 400% markup on part????

A&E is terrible - simply put. When my water heater went out on 3/4/14, I called Lowe’s Service Advantage to make a claim on the warranty originally purchased with the product. They sent A&E out for service. Moving forward, I will never purchase a warranty plan without first qualifying the vendors they use. It has been 8 days now, two A&E service technician visits, 10 phone calls between myself and them, 4 phone calls to Lowe’s Service Advantage, 1 call back to the Lowe’s where I purchased the water heater, and two parts sitting on my desk waiting for installation. Still no repair.

Received a new GE cafe range and it was shipped with broken knob taped from the factory on top of the stove. GE sent AE services to repair. The tech was 4 hours late, and never ordered the part. This was Feb 25th. On March 11 I just found out after calling the company that he never placed an order for the broken piece.

Copy of email I sent to Lowe's and A&E... Washer 1 year old... broke down twice in two months. Total of 36 days downtime waiting for repairs. These guys are not "Service technicians", they are guys who have a computer that tells them what to replace, the problem is they do not stock parts. So even if you called and said, "The dial came off in my hand and needs to be replaced", they show up, look at it, say, "Yep you're right, order the part and have it sent to your house (7 to 10 BUSINESS days)." THEN you have to call them and tell them the part arrived and they schedule to come put it in.

On February 6th my Samsung washer quit working. It would only start a wash cycle, stop and the code 3E (motor) was on the display panel. After calling Samsung which took them a week to find a repair service that would come to my area, A&E was finally notified. Set up the first appointment of several on 2/18/2014. They arrived, did some troubleshooting and order the motor.

Our refrigerator is under warranty. The ice maker stopped making ice in both the upper and lower unit. We called Lowe's and they gave us the number for A&E. When we called they said the next available date was 8 days away on a Wednesday. We took that appointment and made it for 12 - 5. The day before the appointment we received an automated message to reschedule. When we called they said the next available was... 8 days. I asked for a supervisor. They said they would escalate. We were given an appointment for that Friday 8 - 12. At noon I called. They said the guy called in sick and we had to reschedule... for 8 days. Then I received a call the next week that they are coming...on Wednesday.

I had purchased a protection agreement on my front loading washer and dryer in December. The door latch on the washer broke and now the door fails to lock. Since it won't lock, the washer won't start and I cannot use my washer at all. I called earlier in the week and was given a service appointment time of 8am to noon on March 5th. At 10:40am the repair technician showed up. At 11:30am he said he did not have the part needed to fix the door and he said he had to drive to Berkeley (about an hour round trip) to get the part. I told him that I had a few appointments scheduled for the afternoon, some that I could reschedule and a few that I had to take care of, but that I would move around my schedule and be back after 2pm. He said that was fine and that if he had to take a call in between he would and that he would be back that afternoon sometime after 2pm to fix the door.

Called Kitchen Aid to get my dishwasher fixed. Said that A&E could be out Monday 3/3 between 7 & noon. Waited until noon and then received a call saying the person called out sick and I'd have to reschedule. I was mad, but accepted it (but why wouldn't they do that a lot earlier???) Rescheduled for today 3/5 between 7 & noon again.

I was told someone was going to repair my fridge today between 1pm and 4pm. It is now 3:15 and I got a call saying they overbooked my serviceman so they are not coming today. I took the day off from work to wait. We also got a call saying they were going to cancel the appointment if we did not have the part. Well we had to wait for that to be delivered too. I am more than angry.

Scheduled a troubleshooting Microwave and repair Range appointment for two appliances. Lowe's service rep. informed A&E rep of part arrivals for range repair when scheduling this appointment. Appointment was scheduled for 2/24/2014 between 12 and 5 pm. I took the day off work for this appointment. I called and 3:15pm on the 2/24 to see what time the tech would be arriving. The service rep said the tech had already been to the house and reported that no one was home. She said the tech tried to call the number they had and no one answered . I asked her what # they had and gave me a 4240 #. I told her that that was a old # that was no longer used and that the service person I had arranged the appointment with said they had made the change to a different #.

Our Samsung microwave quit working right after 2 months. Even though we bought the extended warranty, Samsung said we had to have a repairman come out, enter A&E. They were rude to me on the phone, took forever for an appointment, ordered a part for the microwave without even seeing it yet, of course, it was the wrong part. The guy came out on Wednesday, looked "AT" the microwave (didn't open a panel or anything) and determined it was "this" and emergency ordered the right part, which I "Should receive by Fri/Sat" and he would be back Monday. They called over the weekend and had to reschedule my appt., for over a week later, at this point it's already been over a month... Never will I recommend or use A&E. I have to say I am extremely unhappy with Samsung too. This is the 3rd company they tried to have come out, the first two were not even in business anymore. It would have been so much cheaper to have just replaced the microwave!

Three months after the one year Whirlpool factory warranty expired the compressor went out of our Whirlpool Gold refrigerator. At that point I thought I was so glad, I paid for the 5 year extended warranty. This was 2 weeks before Christmas, it took 10 days to get a A&E Factory Service representative to my home, I should also mention that he was not just any service technician, he was a Whirlpool certified technician that A&E said was the only one that could work on my refrigerator. He was here all of 20 minutes and said you need a compressor, he ordered the compressor and said I needed to call A&E Factory Service again when it came in.

I called A&E to repair a washer. It took them over a week to get an appointment scheduled. At that appointment they determined parts needed to be ordered. The next available service date was over a week out again and was scheduled. Today, on the scheduled repair date, I rec'd a call indicating they did not have a technician that could get out today and they would have to reschedule the appointment. The 1st available reschedule date is almost 2 weeks out! This is totally unacceptable. I've already paid for the appointment and have the parts in hand with no one to do the repair. I WILL NEVER CALL THEM AGAIN!! TERRIBLE CUSTOMER SERVICE LEVEL WITH NO BACK-UP PLAN FOR APPOINTMENTS THEY CAN'T KEEP!!!!!!!

I self diagnosed our oven with a bad heating element. I called Whirlpool on a Thursday, told them the problem gave them the model # and serial # and they told me that A&E would come out, have the part with them and fix it on Tuesday. The service guy showed up, took a look at the oven and said yes the element is bad. He didn't have one on the truck--made some excuse that the call centers have no idea and that we would need to order. The part was delivered to the house within 3 days but due to work schedules we set up an appointment for today (2 weeks after original meeting). The window they gave me was 8-5. I called early in the morning just to see if I could get a narrower window and the man on the phone told me 2-3. At 2:00, I got a call stating the tech couldn't do the job by himself and they needed to reschedule until tomorrow. I told her that was unacceptable as I had already taken a whole day unpaid off to get this done. If it needed 2 people the tech should have scheduled it that way when he was out here. She assured me she would make a phone call and get back to me. Here I sit still waiting!

After less than a month my brand new hot water heater stopped working. Called Whirlpool, and they referred me to their contract service company, A&E. Called A&E on January 3rd. They told me that due to a cancellation they could be out the next day January 4th, end of the day I called asking where the guy was, and was told he was stuck on a call that went longer than scheduled. Was told they couldn't be out till afternoon of January 6th. When they arrived on the 6th, 2 repair guys checked my hot water heater, and said it needed a new valve. They had to order the valve. When I asked why they couldn't use one they had in stock, they just look at each other and said they couldn't. They said that since it was an emergency they would have Whirlpool ship it next day. 4 days later my valve finally arrived. When I called A&E they told me that they were booked solid for the next 8 days and couldn't schedule me. Asked to speak with a manager and while trying to explain the situation and timeline, he abruptly said that I had interrupted him and he wasn't going to be interrupted again and hung up.

Hi. I have had very similar experiences. Long call wait times, being hung up on, wrong parts ordered, etc. Bottom line is that my appliance is still not working -- after a month. Does anyone know the name of an executive at A&E that I could contact?

We have a home maintenance contract with American Home Shield. When our GE Refrigerator began alternately cooling/freezing as it should and then not cooling/freezing at all, I contacted AHS with a service request. They notified me that A&E would be coming out to fix the fridge. The repairman arrived in a relatively timely manner, diagnosed the problem, and ordered parts. When the parts arrived, he returned again in a relatively timely manner and repaired the fridge. After he left, the ice maker never again worked. This happened during the fall, a very busy time for my family, and it took me a while to get back to them about the problem.

I sure wish I would have read the reviews before hiring A&E Repair! My story is far too long for all the details, but in a nutshell... we paid over $300 more than 8 weeks ago, and after 6 service appointments & countless calls, we're STILL waiting for our appliance to be fixed!! The incompetence, false promises, and rude employees that work for this company is beyond belief. My wife & I are in our late 50s and have NEVER dealt with such a poorly run business before. From parts that were not ordered, ordered incorrectly, cancelled appointments, repair techs not showing up....on & on & on... we've experienced every disappointment you can imagine. We're beyond frustrated. I wish I knew then what I know now. I can only hope people that read this, will learn from our mistake & not hire this company.

I have GE dishwasher that A&E has extended warranty on. They have been out I believe 5 times for the same problems. It's usually 7 to 10 days for service man to get here, then he will order parts and he will schedule another appointment in two weeks but the parts are always here in 3 days. So it's down close to a month every time. A&E was here 2-28-13, 1-20-14, 1-29 14 and a couple other times I don't have receipts for. The service men who have been excellent, has told us on last two times the unit needs to be replaced. Of course it wasn't and it went down again yesterday 02-06-14. Surprised it didn't catch fire. Several plastic bowls were black and melted on the side that was down in dishwasher and all it would do is hum. It will be 11 days before service man gets here on 17th, then another 2 weeks before parts get here, be some time in March before it's repaired.

We purchased a Whirlpool Refrigerator in March 2012. After we got the fridge, it started to freeze everything on the normal setting then we changed it down to the lower setting and that seemed to work. Then 5 months after we purchased the Whirlpool Refrigerator, it slowly got to where it would freeze things in the Refrigerator even on the lowest setting. We called Whirlpool since it was still under factory warranty. They set up an appt with A&E Factory Service. The technician checked out refrigerator out and then changed a part out. We still had the same problem and he told us that was normal. We didn't think much about it. That was our 1st mistake. Then right after the one year warranty ran out, our refrigerator went totally out.

DO NOT USE THIS COMPANY!! I cannot believe this company was recommended by Samsung. The person who took my original call at the call center who scheduled my appointment took down my address completely wrong, and in another city. So they sent out a local tech to an incorrect address in Houston instead of Austin. The tech called me when he showed up at a place with no residence, and he realized the dispatcher's mistake. He said he would call his office to let them know.

I have never been had this bad of an experience with a service company that was recommended by Maytag Priority Service that gave me a 5 hour window 12pm to 5 pm didn't call then when I call to narrow the window because I only have one day off a week, that I will get a call from service man when he is on his way. I receive a call on my cell phone as I am checking often and I had missed a call 5 min prior at 4:45. I called back no answer. I left message to call me back. I was at home thinking he was minutes away. I call their service line and they tell me my appointment was the next day which was not true.

Very polite, easy to service either online, through Whirlpool internet, or telephone direct, or Whirlpool customer service. Schedule is always 3 to 5 days out for a repair. Not outrageous, but not fast either. The bad side. 4 year old Whirlpool product (should not need service at that age). Called and scheduled service through Whirlpool. Washer fills halfway with water and stops, not slow to fill. Service man cleans filter in washer and leaves without testing the washer. Washer not fixed.

We started this in Dec. 2013 to get a dishwasher to be fixed. The first two guys were here diagnosed it to be the circuit board. It came put it in still not working. Had to make another appointment - make another appointment, Nobody comes. One day no phone call to even say she was not coming. Now it is Feb 2014!!! My next so-called appointment is Feb 22. They have many excuses - never one that is close to be a reasonable reason.

He was very rude from the 1st phone call before he arrived to my home. He said very rude that it was going to cost me $129.00 just for him to come out to the house to look at my dryer. I told him i needed my dryer fixed and that is why I called them for repair. When he came out to the house once again was very rude. He said the heating element and the thermal fuse was bad and it was going to cost a lot to fix. I told it was a shame because the dryer wasn't that old! I told him I worked for Whirlpool and "go ahead fix the dryer and leave the old parts" when he was done repairing the dryer. It took him about 10 minutes and asked me in a rude voice how i was going to pay for it. I told I would write a check. He said it would be $255.95. I said ok.

My appointment was between 8-5 today so at about 3pm I was concerned and call A&E. They promptly told me that my appointment was between 8-5 and that the tech had me in the 3-5 spot. At 5pm I called back and they contacted the tech and said they were on the way and would be there in 20 minutes. An hour later at 6pm I called back and they said at 4:40 the tech tried to call us and we were not available. They then said I would need to call and reschedule tomorrow morning, that there was nothing more they could do. We had our cell phones on us all day and have no missed calls so I am sure that no one tried to call. This is the second time this company has done something like this. The first time we waited a few weeks to get service and the day of service they called saying we had to cancel and we will have to call and reschedule.

I called A & E for my 4 year old washer that overfilled and would not cycle, because I bought my washer & dryer at Hhgregg that is who they use for service. My first call I was told they no longer were in business, I then called Hhgregg and she gave me another number which worked. I told the lady, with very poor English what my problem was and she scheduled me for service 5 days later.

Called them up to come and fix a brand new oven. It just needs the ignitor to be replaced. They did not come first time. Called supervisor. He said they will come tomorrow. They never came. Called again, scheduled to come between 8:00 - 12:00 on Monday. They did not come again. Asked to talk to supervisor but he does not want to talk. They kept switching me around. A waste of time. My recommendation: Do the repair yourself. It took me so much time it would have taken me less time to repair it myself.

We hired this company to come fix our Jenn-Air stove. A serviceman arrived promptly at the first appointment (one week after calling them). My husband pointed out what was wrong. The repairman fixed one small item. Said he had to order parts for the rest. Our main problem was the oven part is not working. We also pointed out that the oven lock didn't work, so we were unable to lock the oven for cleaning. This has never worked since we moved into this home (12 years ago).

After waiting two weeks for them to show up, the tech could not fix my door himself. He had to call other techs to find out how to install it. This put him way over his time and he rushed through it. Now my ice maker spits ice out all over the place. There is a baffle or door inside that is not hooked up at all. He did not check anything... he just left.

2 days before Thanksgiving 2013 I noticed my Fridge of 1 year and 1 month was not cooling. It's a Kenmore made by LG. When I purchased the fridge I bought a 3 year warranty as well. I call for service, I was given an appointment for the next day. I was told the compressor was gone and a new one was being ordered. Now it's the day before Thanksgiving. I call A&E back to see what I can do about getting some sort of temporary refrigeration. I was told there was a rental clause in my contract and they transfer me. The Dept. is closed for 3 days.

The lies and deceit this company has perpetrated is beyond description starting with staff that told me parts A&E repair personal ordered were being delivered on a certain date. I confirmed the parts and delivery date with them. Parts were NOT delivered because as A&E stated "They are on back order." This delaying a scheduled repair date. A&E LIE #1.

Here's a little background. We received a new HE washer yesterday, only it failed during its first load. We called Maytag this morning to schedule service and were told we would be seen between 12-5 same day (1/20). I called the A&E 1-800 number to confirm this appointment.

My 1 1/2 year old LG dryer stopped heating. On 01/02/2014, LG directed me to contact A & E Factory Service for them to repair my dryer. I talked with a young man, who was helpful, and was given an appointment for 01/17/2014. The repair tech arrived around 11:30 am. When he came into my home, he stated he had lost the key to his truck and couldn't get his tools. He said he'd check back and left. He returned around 4 pm. He took off the front panel and then checked the back of the dryer. After about 20 minutes he came into my kitchen with the electric cord and said my problem was the cord. I asked him how could it be the cord since dryer ran but just did not heat. His response was that it could do that. He charged me $138.00 and asked for my bank card. He gave me a receipt and left.

Today I Found Out What Worst Customer Service Ever Is. I have never written a review because I never felt so strongly about my opinion but these guys have motivated me. 1st call operator told me that he would not put on the supervisor when I was unhappy with their policy, then hung up. 2nd call Thomas transferred me to a different company that deals with damaged property when I asked him to transfer to supervisor. 3rd call Thomas hung up on me. 4th call Jennifer put me on hold and never came back after 27 minutes on hold. Leo the supervisor never got on the line. I have given up on these guys. If I can give no stars I would. These guys are not interested in doing anything about getting better.

My Whirlpool washer started giving me an error code during a particular wash cycle nearly a year after purchasing. The washer was functional other than this one setting. Wanting to get that repaired while under warranty, I contacted Whirlpool and they sent A&E. A&E diagnosed it as a bad computer and ordered a new one. A couple of weeks later the part arrived and another technician came to install it. He found that it wasn't the computer after all, but a pressure sensor. Whatever he did was irreversible and he left us with a completely dysfunctional washer. Now we had to request favors from friends, family, and use a laundromat to do our laundry until they could fix it. The part arrived and we scheduled someone to be there the next day between 8 and 12.

I have a whirlpool front load washer that started making a noise. Researched online and found possible problem. Called A&E appliance to set up service call. First service date 12-05-13. Service tech verified my diagnosis and ordered parts ( all under warranty). Parts were covered but labor was not. I agreed to the repair, paid a partial payment to the tech in cash and set second repair date of 12-12-13. Received phone call on 12-11-13 saying to contact A&E service center. Spoke to representative who advised parts will not be shipped until 12-26-13. Set a third service date for Monday,01-06-14.

I called A&E about my washer that was purchased on 5/20/2011. Was fixed 10 months later for washer making noise like a plane is taking off. Started this again less than a year later. Parts ordered but Whirlpool is paying because originally under warranty Whirlpool didn't fix properly. Now I have three large boxes for the fix sitting in my home for 2 weeks, A&E was a no show for my appt. and no call so I knew, now they schedule me out another week. This is another day waiting that they may or may not show. When I contacted them, they knew their employee was not working, but instead of calling me, they just let the appt. go. This is very poor customer client relations. No concern for whether I might need to work and set up for the schedule.

Took 2 weeks to schedule a refrigerator repair. Part needed to be ordered and shipped to my address. Then another week wait for them to come back only to have to same problem 5 months later. After waiting another 2 weeks for an appointment, THEY cancelled the day off with an automated call. When I went to reschedule, they wanted me to wait another week. Techs are hit or miss in terms of their knowledge and ability. Phone service is laughable. Save your money or seek a service contract elsewhere.

10/09/2013 - The remote sensor on our 4-month old RCA HDTV went out again. After 2 weeks of run around (another story): 10/23/2013- I called RCA and talked to "Max". He contacted A&E Factory Service and had them set me up with the first available appointment, which will be November 15. 11/14/2013 - A&E Factory Service called to cancel the appointment on the 15th of November, because they have no personnel available to perform the service. Appointment rescheduled to 11/20/2013, between 8:00 am and 12 pm. 11/20/2013 11:17 am - Technician called; he's hung up in Salinas with another hour's work to finish. Then he will head here. He should be here around 1:30 or 2:00 pm. 2:09 pm, Technician arrived and checked the TV and remote functions, and determined that the remote sensor was the problem. He did not have the necessary parts, so he ordered them to be sent to us at our home. He will return to install the parts, but he has to determine the day on which that can happen. 2:51 pm, the Technician called; he will return to install the parts on 12/11/2013 between 1:00 and 5:00 pm.

Technician came and was told of ovens taking much longer to bake due to intermittent malfunction in what seemed to be oven temperature. He said he will provide a diagnosis and give an estimate for what it will cost to fix. He turned ovens on and measured temperatures that were at that time accurate. He agreed that he could not provide a diagnosis as to what was wrong with the ovens but he could replace the new control for 800$ without any guarantee that it will fix a problem he did not even know what it was. The visit charge was 129$.

The Sunday before Thanksgiving. I went to use my oven and I kept hearing a popping sound. The circuit breaker flipped. Turned it back on and it did it again. We setup a service appointment for the next day, since we really needed our oven for Thanksgiving. The tech did not open the oven when he got there! My husband told him what had happened and he said we needed to order a part. He ordered and they scheduled to put it in the following Thursday, which ruined our Thanksgiving! When a different tech came for the next appointment, he put the part in, turned in the power and it blew again! He went to the truck and came back and said he was ordering the same part again because it blew!

We submitted a repair request through our home warranty company on 11/21/13. Company called to schedule service which was a week later since my husband and I were going to be out of town the first available date of 11/22/13. On 11/29/13, technician arrived and ordered parts which again took another week to arrive the following week and technician was scheduled to come repair on 12/9/13 since once again I was not available on the next first available date. Technician arrived on 12/9/13 and attempted to remove the microwave (built in model) and then realized he needed help with removing the microwave and stated that he would have to reschedule when another technician could come with him to assist with removing microwave from cabinets.

On Thanksgiving of this year we were baking a turkey in our 2-month-old Kenmore stove purchased from Sears, some grease had spilled out onto the bottom pan and just sizzled, my wife took the turkey out and put in the ham to warm up. About two minutes later, she noticed flames coming out of the stove, opened the door and threw flour in to douse the flames. Called Sears the next day and told them what happened, they called A&E. The tech came and when I opened the oven door, his remark was, "I'm not touching that", just put it to the curb. Tried to get him to do something but his reply was I didn't do it. Told him to get the hell out of my house. Guess I will do it myself. Never ever want to see an A&E truck in my driveway again.

Tech called two hours after the appointment to say they could not come today because the parts needed to be ordered again (I have the parts here). I was hung up on. When I called to talk with a supervisor I was kept on hold then disconnected twice. No resolution. NEVER USE THIS COMPANY.

My problems started about a month ago with A&E Factory Service. I had an error code on my washer... Technician came out and diagnosed the problem, told my husband he would order the part. However, he never told my husband that the part would be sent to my home. During the waiting time, we went out of town and a neighbor picked up our mail.... The technician came and said we should have the part as they shipped it to our home. I told him I was unaware that a part was being sent to my home (what company does that anyway) and that we just arrived from out of town and the neighbor had the mail.

What A&E offers cannot be called "service"! We had to use A&E because of a broken Samsung range not even a year old, still under warranty, and after one month, it is STILL NOT working. It was extremely difficult to even schedule an appointment with A&E. We had to wait two weeks until finally, an extremely GRUMPY technician showed up at our house. It was a wonder that he found words at all to talk to us about the range and the parts for it which had to be ordered. We had a second scheduled appointment (and I have it here right in front of me IN WRITING!) for December 3rd to finally repair the range. But instead, someone from A&E decided to come by our house on November 27th WITHOUT contacting or telling us about this change of plan.

UNTRAINED, RUDE AND STUPID TECHNICIANS - I would no longer allow these morons in my house. No clue as to how to fix anything. KitchenAid and Whirlpool use these lazy corrupt jerks for the service plans. How a company like this stays in business is beyond me... Warning: "Your service plans are worth nothing".

I am so angry with this company, I cannot think of one good thing to say about them. We bought new appliances and got our warranty and extended warranty through A&E. Our Jenn-Air microwave shorted out - out of warranty and I called A&E for $129.00 plus parts repair. First of all, their telephone operators barely speak English and details seem to get lost in translation. However, I made appt. The appliance is at our second home, which is an hour and a half drive from our normal residence, so on day of repair, I basically waste entire day driving to and from AND waiting for tech as this company will only give an 8 am to 5 pm window. First attempted appt, tech shows up and does not (admittedly) know how to even take the appliance out of wall space AND asks my husband to help him as he is confused and has never worked on a Jenn-Air.

Our Samsung refrigerator has/had a fan that is/was going out. The reason I state the confusion above is this: I called on Nov 5 to Lowe's (service contract) and was given a date of 11/28 to have our refrigerator repaired. In the mean time, the fan is completely gone - not working at all. We receive our prerecorded phone call regarding our appointment last night. Today, my husband is home and waiting for the technician. Twice he called and was given two different times to have someone at our home. After the 1:30 p.m. time came and went, he called a third time (note HE called) to find out what was going on. "Our technician has worked too many hours and we have sent him home. You will have to reschedule". What? Who does this? And I agree with others - why does Lowe's use A&E Factory Service? Their Website, "Service you can count on"....really? How can I rely on your service? We called Lowe's and hopefully, after reading other reviews here, they will be sending another company out to check our fridge. Luckily, I have my parents old 1970's Harvest Gold GE refrigerator downstairs, which miraculously still works.

This company is absolutely terrible and I can't believe Lowe's uses them as their service provider!!! I bought a Whirlpool fridge/freezer Model WRT1L1TZYW01. (Stay away from this model. I was told by the technician that this model is always an issue because it only has a single control for both the fridge and freezer for temperature adjustment and the main complaint with this freezer/fridge is the freezer does not stay cold enough). Anyway, we bought this fridge/freezer as a second unit for my basement. Unfortunately, the problem is the freezer does not get cold enough. I can never keep ice cream in the freezer because it would only melt away. So we contact Lowe's and they send a rep from A&E Factory Service.

Purchased new Maytag Bravos washer and dryer, had A&E Factory Service 800-905-9505 here twice. Can't fix the error (LD) message on the washer. The tub will start to fill then stops, displays the error message and won't run. I purchase a 3-yr extended service plan and all service calls are routed through Assurant 866-368-6478. They told me they can't assign this to another service company since AE Factory Service has to fix it. Last month, A&E tech couldn't fix it and he was supposed to be experienced. Now Assurant is sending a Sr. tech, and we go round and round. They said until AE Factory Service says they can't fix it, they have to send them for service every time I call. This is so WRONG and UNFAIR... Paid for a warranty. This is of no value except to add more stress to my day.

Used this company for KitchenAid Oven and Refrigerator. They came and charged $500 for parts which came in the mail. The company arranged a return visit to install the parts. They cancelled the appointment without letting us know. They rescheduled but it turns out that meant nothing as they cancelled the rescheduled visit without informing us. I call them to get the bad news every time I stay home waiting for them. Customer service is polite but has no power. Impossible to get a supervisor to resolve a problem. They put you on hold forever (really, if I would have held on) and run and hide or something while music plays. This is a bad company, unprofessional, unreliable, do NOT use them. Anyone would be better.

Third time this year (2013) my dishwasher has broke down. As usual, I get nothing but grief from A&E. I waited all day for the technician to show up. At 2pm I called just to confirm everything was alright. The customer service rep told me that I had called them to cancel. I asked her then why would I call after the fact if I had been the one to cancel. She couldn't answer that one. I request to speak with the escalation dept and was told another story. One of the managers cancelled my appointment and didn't bother to call me to explain why. They have on their files that they refuse to come to my house for fear of me videotaping them and putting it on YouTube. Just to give you some background info, the 2nd time they came out this year, the tech not only did not fix the problem but he made it worse to where it now leaked.

To begin with, the service technician was rude and very combative. Obviously has never had any professional customer service training. Mis-communication in initial service call as I was not advised to check for a few things that might be the problem and not a "service" issue. Technician also took it upon himself to change our appt time because "we were too far out from his home base". Thankfully I called or he would have shown up and nobody would have been home. The next appt, I get no call at all until about 30 minutes before he showed up! He got defensive and out right rude when questioned about it. He then proceeded to rudely tell me within 2 minutes that this wasn't a "service" issue and that I now "owe him 158.00 for pulling in my driveway!" Linda in the customer service department was not helpful whatsoever. Save yourself the grief... Use another company.

3 weeks ago a technician came to my house to repair my microwave. He didn't have the part said he would order and gave me a card. 1 week ago I called to verify that the part is ordered, talk to my technician and verify my home warranty. I was told a technician would call. No call. So I called today. Come to find out after 3 calls, there is no part ordered, I cannot get a refund and they would send out another technician if I wanted. I am so frustrated. I will never use this company again.

So mad I could ** SPIT! Washer broke Sunday. Checked hoses, filters, etc. Found nothing. I done research, found GE washers have a service mode & error codes. Run the diagnostics (Ah-Ha! ) I called for service, gave the error code E-22. She said I would still pay $75 for diagnosis, had her write down code so he would have the part. Today, he said yep # E22 was correct, but didn't have the part on the truck. "Un-Frickin-Believable". It would be 3-4 days for the part & Nov. 6 he would be back! Then, he said" I could put it on" and showed me how, give me a bill for $285 and left. I found the part online & had it overnighted for $50 and canceled the other part @ $140... Guess What, the part showed up today. Called customer service & they had no record of the cancellation. I ask to speak to a manager, then she conveniently found the cancellation order! Would not recommend this service and next time I will do my homework!

A technician came out Friday to work on my dryer. He was nice and helpful and will be back in two weeks with the computer part he needs. I called A & E Factory Service this morning as I needed to speak with the technician (my dryer is not working for the two weeks I have to wait and he said it would work). I got Edwardo on the phone who was VERY rude, so I asked to speak with his supervisor. Edwardo hung up on me. I called back and got Antonio on the phone and asked to speak with a supervisor because Edwardo hung up on me and Antonio has had me on hold for 54 minutes so far. I called Lowe's Warranty dept to complain about their service contractor... very kind and professional. She is filing a complaint against A & E Factory Service.

We booked an appointment via GE to have our $5000 Monogram refrigerator repaired. Waited 2 1/2 weeks and they were a no show. I lost a day of work that cost me money. I will pursue via the court system my losses.

They sent a guy out because my dishwasher would not drain, yet the sink line, etc. is clear. They charged me about $130 and it still doesn't drain. Now I have to call someone else. Robbers!

They never show up after appointment has been made. They will say you made it for a different day and time. All they want to do is sell you an extended warranty and never fix the problem. Don't use them. They are the worst company to work with.

Bought my LG fridge 11/16/10 with a Home Depot warranty. At the end of September 2013, my fridge broke down and my warranty called AE factory. The first day I was pulling up to my driveway and noticed there was a technician van parked in front of my house. By the time I got out of my car they were gone and had left a not to call and reschedule. After ten minutes, I received a phone call from the tech that he was there and I had missed my appointment (wouldn't you call someone before to let them know they have an appointment and then again if there not answering there door), but anyways I called to reschedule. They said I had to wait three weeks and my next appointment was on October the 21 (Monday). On Sunday the 20, I received a voicemail from AE tech that I had missed my appointment and needed to reschedule (what).

I contacted A&E Factory service to get a copy of a service report for my cooktop repairs. Their customer service people were quite rude. They were unable to locate their own records even when provided their reference numbers. I asked repeatedly to speak to a supervisor and was told I didn't need to talk to anyone else. Not only will I never use them again, I will not allow my employees to use them. I recommend you don't either.

My Whirlpool washer broke, so we needed someone to fix it. Found these people at the Whirlpool website and set up an appointment. We were given a four-hour window, but no one showed. Called them and they explained they were having delays in this area. Three hours later, someone did appear. The tech was knowledgeable, courteous and clean. He ordered the part to be sent to our home and another appointment was made for installation. Well again, they were experiencing delays.

I have had the same experience with A&E. We have a dishwasher that was purchased from Lowe’s that has broken. We were referred to A&E through Lowe’s for the repair. We were given a 5 hour time window in which they would come for the repair but no one ever came. I contacted the company again that evening to let them know and reschedule - they had no knowledge that the repair person never came. Monday we were given another 5 hour repair window.

I had a scheduled appointment for my Maytag range (that was bought 4 months ago) yesterday 10/3/2013. I had one of those 1-5 pm window. I left work at 12:30 pm, came home and waited. At 3:50 pm, a lady named Annie called and said, "The technician is not going to be able to show up. There was an emergency and we need to reschedule you." I said, "I just took the afternoon off from work. How can you do that? No one else can be here and I can't take another day off." She asked when I am off. I said Saturdays and Sundays. She was kind of understanding, at least I thought so. I was rescheduled for Saturday, Oct 5 between 8-12, or I thought so as well. Today, I just called to make sure that we are still on for tomorrow and the NIGHTMARE JUST STARTED. OMG, I never ever had such a bad customer service experience as the one I had with them.

A&E came out and tried to repair our 6-month French door fridge. Parts ordered and replaced and still a problem. Luckily, we were able to get fridge refunded and we got another brand. My frustration with A&E is the tech was out 4-5 times and never once used a mat when he had to pull fridge out of wall cabinet. On his last visit, I commented to him that he damaged my wood floors. He responded, "I saw that and it was when I had to pull out the fridge to replace the water line that your husband bought and wanted me to install". I told him "NO...you recommended we get this water line and you would install it when you install the other parts." He then said, "I will write it up for a claim. I'm going to be in trouble now because I never used a mat." I didn't wait for him to write it up as he stated. I called A&E directly and told them my situation. They put in a claim and gave me phone numbers to follow up if I don't hear back.

Had a confirmed appointment and no one showed up. When I called A&E, I was told the appointment needed to be rescheduled. I drove 100 miles (weekend home) to be present for this appointment. Nobody even bothered to inform me. No attempt was made to get another technician to my house. Awful company with terrible professional attitude.

I called A&E Factory service twice for repairs as they were contracted through my Home Warranty Company. The first issue was an Ice-maker for a Whirlpool refrigerator. The first appointment I could get was about 2 weeks later which sounded reasonable. The technician showed up and worked for about 30 minutes and said that he didn't have all the parts he needed on the truck and that he would have to order them. Again sounded reasonable. So I scheduled a followup appointment for a month later. At 0830 in the morning on the day of the appointment, I received an automated call informing me that the Truck was running late. This seemed odd as A&E morning window only starts at 8 am. So I waited and waited. At 4:00 pm, the repairman finally arrive and apologized for being so late (I had scheduled an 8-12 appointment) and stated they had really overbooked him that morning.

Do NOT use A&E Factory Service if you can help it. They will only offer a four hour window for when the repair technician will arrive. The first time, the technician arrived one-half hour late to repair a Whirlpool Dryer, incorrectly charged me for parts, and did not have the necessary replacement parts. Made an appointment for two weeks later (the earliest they could provide me). Scheduled for 8-12 am. He arrived after 1:30. I lost more than a day's work. No apology from the company. No way to remedy. They stink.

Had our refrigerator since December of 2011. Around April/May of 2013 started having problems with the refrigerator part not cooling and the coils in the back freezing over. Called Samsung. They set us up with A&E to service it in June 2013 to get fixed. Since then they have been to my house to supposedly fix it each time, 7 times and I am now waiting on the 8th time. They called and actually set up an appointment for the 11th of September between 8 and noon. We were at work so we had a family member come and sit at our house to wait on them. At a little after 11, I called because they had not shown up or called and they were supposed to get a hold of someone to let me know what was going on and never heard back. Called back again at 12:40 because they still had not arrived or called me back.

5 days ago, I called Whirlpool (per O & M manual) to get my (Lowe's purchased) hot water heater fixed. They set up an appointment with A&E and ordered part to get this fixed. A&E cancelled appointment. I was advised by Whirlpool & Lowe's that the new water heater had labor, NO WARRANTY. Set up another appointment, for 2 days later. A&E cancelled after I took off work again. I called a reputable plumber to get the heater fixed. Whirlpool misdiagnosed the problem and sent the wrong part. Lowe's says I have to set up another appointment to get the different part installed by A&E. The A&E & Lowe's & Whirlpool phone contacts are overseas and don't care that you are showering in cold water. I will have to repair this myself after 15 or so hours of work waiting for A&E. DO NOT buy any appliances from Lowe's or Whirlpool. No one has parts and no one has service. I understand that A&E is owned by Sears.

Our built-in KitchenAid refrigerator began not working properly. The website listed 2 approved contractors. I chose A&E Factory Service. The appointment was scheduled between 8 and noon. He finally arrived at 3:30 pm with no calls stating that he would be late. A part was ordered and another appt. set as the part was not on the truck. Part arrives directly and he arrives at late part of timeline for appt. to discover that he had ordered the wrong part! Correct part ordered, he leaves & refrigerator quits. Try to expedite the part order - no help. Part arrives a day early so try to move appt. up. Call center is offshore and unwilling to help - only work from canned script. Escalation to supervisor goes to unanswered phone. Finally get to "Escalation department" with no help. There is no local contact and no way to get help. This company is owned by SEARS! Still no refrigerator after 2 weeks.

I see that I am not the only person that has issues with AE Factory Service! The company should have in their business profile the words "thief or Untrained & Unknowledgeable".

We made an appointment to have our icemaker repaired on our new Samsung refrigerator. The first technician claimed that this fridge has issues with the water freezing in the door and that they needed to replace the door with a new and improved door that would fix the problem. He ordered the part and said that they would show up in 2-3 weeks. He made our new appointment 3 weeks later.

The technician came on Saturday to check my Maytag washer and concluded that the hose was broke, he then ordered the hose and told me that the part would come either Monday or Tuesday the latest. And he scheduled me to fix the washer on Thursday from 1 to 5 PM. Until Wednesday the parts hasn't arrived yet, so I call the 1-800 number to let them know that I haven't received the parts, yet. The lady on the phone told me that the parts was back-order and she couldn't tell when it's coming. I asked her nicely what time frame are we looking for, and her replied was between 1 week to 1 year. Great!

I have a 2 year old top load LG washer that has worked wonderful until last Friday, when A & E Service came out to do the recall that LG wanted done. As soon as they left, my washer wouldn't work. It now gets stuck in rinse cycle and will go on and on and never stop. After hours on the phone with LG and A & E (which neither cared), they are finally supposed to come back out today. Haven't heard a word. A & E has TERRIBLE customer service. Will NEVER use them again and will make sure that everyone I know hears how they take care of customers.

We had our over-the-range G.E. Microwave for about five days before its control panel shorted out. The display conveniently shows "control panel shorted". A&E has a horrible automated phone system to schedule appointments, but eventually (after a long hold) got a real person. This person told us to cycle power and said they'd wait on the line while I did this. It's a bit of an order to get to our circuit breaker panel and find the correct circuit, but I did it. The error display returned. The customer service person was gone. I called back and (after waiting on hold again) talked to another person who was able to schedule an appointment on Saturday 7/14 -- 1-1/2 weeks away. We cleared our Saturday 8-12 to wait for repairman. Got a call at about 10 am. Over the phone, the tech cleverly diagnosed the problem (control panel short ...who knew?!) and said he'd have to order a part.

We had A&E come to fix our Maytag washing machine. The first time they came was about 5 weeks ago, and were recommended by the appliance manufacturer because they carry repair parts on their trucks (NOT)! The part needed to fix the machine was not available and they could not tell us when they could get it. "It is on back order". After multiple phone calls to the manufacturer and the store where the appliance was purchased, we were able to obtain the part. A&E scheduled us for a repair for Saturday, 7/20. They even called earlier today to confirm, only to call again this evening to tell us we were cancelled due to an "emergency" repair that needed to be done ahead of us. We called back to talk to someone, but were put on hold for longer than 10 min. and now can't get through. The best they can do is put us on the schedule for July 31?!? We had to go so far as to cancel weekend plans to accommodate this repair, and now cancelled at the last minute!!

I have a leak in my 1-year-old LG front loading washer. Serviceman came out and after I explained I have a leak, he proceeds to take entire washer apart. He then says, "I didn't see the small hole in the gasket before taking the washer apart." Says he'll have to order new gasket, and do I want him to put my washer back together in the meantime? I tell him "Yes," since I use the washer daily. After he leaves, I find nuts on the floor. The part comes in 2 days, but the repairman can't make it back for two weeks. Now I was supposed to not do laundry for two weeks. In the meantime, my washer starts acting up and not spinning correctly, giving me error messages to see my manual.

Had service call scheduled for my washer that was under warranty. Received confirmation email of date and time. I called the day before to verify appointment. On the day of the appointment no one showed up. I called to inquire and was told that a technician wasn't available in my area for that day and they would have to reschedule. I had rearranged my work and personal schedules to be available for the service call. I did not reschedule. I voiced my dissatisfaction and told them I would rather pay someone to come out than to reschedule with them. Now we are addressing the situation with Lowe's who contracted this company to do the work. Still no working washing machine.

I bought my refrigerator in Feb 2013. After 3 months the compressor died. A&E came on June 26 and reported that it was the compressor that went. I received the part 3 days later by FedEx. It is now July 17 and A&E has cancelled on me 3 times to install this part. Their excuse, they thought there will be a tech person in my neighborhood but there wasn't. So my next appt is scheduled for Sept. 6. You really expect me to wait 3 months without a refrigerator? I explained to them I have medication that needs to be refrigerated and they said they can't do anything. Maytag will not do anything for me but put a complaint in. They will not replace this because it has not broken 3 separate times. They can't replace my food that spoiled or my cost for all the ice I have purchased. All they can do is send me a $50 gift card to put toward a rental of a refrigerator.

On 07/12/13, my wife called A&E Factory Service to come and fix our refrigerator. The ice maker was not working. Service person came and worked on it and replaced the ice maker part and told my wife the refrigerator was fixed and we should be getting some ice. Up to this date/time the ice maker is not working. So I called A&E today to have them send a service person to fix it. They told me it will have to wait for a week to send somebody. So I got angry and told them, "We cannot wait for a week," that we already paid $378.00 for labor/part. So Alex who answered the phone put me on hold for 17 minutes. Nobody came to the phone and I hung up. Also when my wife asked the service person for the old part on Friday he told that in order for him leave it, he needs extra $50.00. What I need Consumer Affairs to help me out is to get my money back. Their phone #1-800-905-9505. Thanks.

I contacted A&E Factory service to determine why my refrigerator water filter had leaked (and ultimately caused major water damage in my home). They came within a week and determined that the water filter "housing" had cracked. They ordered the new piece, a new water filter, and gave my refrigerator a "tune up." While the major repairs were going on in my home (new walls, new floors, etc.), my refrigerator remained in the garage. Two and a half months later, the refrigerator was placed back into my kitchen for use again. This was when I discovered that the water filter indicator light was red - suggesting that there is a problem.

I spoke with LG on a Tuesday to let them know my year-old washer, under warranty, stopped working and the soonest appt. they could get me was the following Sat. with the co., A&E. The man who came out looked at the machine briefly and told me because they can't carry all parts for all machines in their trucks, they will have to order whatever parts it needs and when they get that in, reschedule a visit for repairs, which would be another week and a half. Therefore, it's 2 weeks without a washing machine. I was definitely a bit surprised thinking the repair person was coming out to actually repair my washer. I let him check it out and then approached him again, speaking showing my frustration but not yelling, and said, "I find it difficult to believe when you know what model of machine you are coming to look at and that it may be the water valve that you can't possibly put an inch size part in your truck and fix it then and there."

I purchased a Maytag ref. in July of 2012 from Home Depot. In March of 2013, the refrigerator stopped cooling or freezing. I called Maytag as the ref. was still under the 1st year warranty. Apparently, Maytag contracts with a company called A&E Factory Service. Two days later, they arrived and replaced the compressor. While the technician was working on the ref., he suggested I purchase an extended service contract from A&E which I did. On June 30th, a few days ago, I needed service again for the same appliance. This time, I called A&E directly and they offered to come to my home on July 10...11 days later. Unacceptable. 11 days without service.

My Whirlpool high-end washing machine broke last year, and I called Whirlpool customer service to have a technician to take a look at it. Whirlpool sent someone from A&E that barely understood or spoke English. He should only be sent out to service calls for Spanish-speaking customers. After he evaluated my machine, I asked him to state on the invoice the exact problem, as I believed the issue was caused by faulty installation by my landlady's handyman, which would have been legal matter. He said that all he could give me was a receipt.

I had to deal with extremely poor service and I had to cancel getting service done via this company. The first appointment was given and was scheduled between 8-12PM. I got a call at 12PM indicating that the technician was running late. I had to reschedule for a later day with the same time slot. A request was made to have the technician service first thing in the morning. I received a call at 7:45AM indicating that the technician was on his way. After 2 hours, I made a call to them and I was told that they'll have the technician call right away. I made a call yet again after 1 hour and I was told that the technician is sick. They do not have any other technician to service for the day. This is just poor service. I just had to cancel the service from them.

We own a three-year old GE Profile refrigerator that is not cooling properly in the freezer. We called in a technician from our home warranty company who informed us that the problem was with the sealed system and was still covered by a five-year factory warranty. He advised us to call GE and set up an appointment with GE's authorized repair company, which is A&E Factory Service, a Sears company. We called GE on Wednesday, June 26, and set up an appointment for the following day, June 27, between 8:00 am and noon. The confirmation number was **. On June 27, we experienced the following:

Needed service on my Maytag dryer purchased less than a year ago. I called for service and had to wait a week for service. On the scheduled day (Saturday), I was given a window from 8:00 to 5:00. At 4:30, I got an automated call saying they were running late. At 7:00, another automated call telling me to make another appointment. That was scheduled 6 days later. Unacceptable business practices. I called Whirlpool and they gave me another service company which is able to come the next day. How do they continue to stay in business???

I purchased a ride-on mower in which the tire had a hole in it after having been only used once. The hole was located in the middle of the tire. An A&E repairman, RON, came out to fix the tire, in which the repairman stated, "I will only do this once for you, and if you pop the tire again, it will cost you $500.00." The tire was clearly defective, but he also stated that there was no hole. He just placed a tube in the damaged tire. No sooner had he started to argue with me, I took that mower and returned it.

An A&E technician came to my home to fix my washer. He said it was a simple tubing problem... that the tube was pushed too far into the washer. He pulled it out and said, "No charge". My husband tipped him $20 and he was on his way. 36 hours later my washer was having the same problem. I called and asked that a technician return to my home without charge to correctly fix the problem. After calling 5 times and being on hold 10 min., 17 min., 19 min., 33 min. and finally 53 min.; I gave up. Each time I was hung up on... 2 times by managers who refused to refund my $75 trip fee or just send another technician out. They are a legalized SCAM!!! I suggest that NO ONE ever use them. I plan to tell Best Buy Geek Squad to stop using their services and I also plan to file a formal complaint with Consumer Finance Protection Bureau. I suggest everyone does the same.

My mother had the so-called repairman # ** come to her house and tell her that her washing machine needed a part to fix it. He told her she could get the part and have somebody else put it in and it was easy. We did that. It still broke 3 weeks later; they came out - same guy, same problem with the washer. He hooked up a diagnostic machine to it and says now it's something else. It happens to be the most expensive part in the electric system. Because she can't afford to spend that kind of money on a widow's fixed income, they put her down as declined service. She was told the second call was free and afterwards charged her $40. Anybody else have a problem with their "just throw parts at it" mentality? It's like we are made of money. I believe they take advantage of widows of veterans that are alone and have fixed income. Taking advantage of women is very bad business.

My 6-month old washing machine kept getting an error. Drain clogged. I called Maytag and they scheduled an appointment with A&E Factory service. The technician came, took the machine apart and told me that I use too much detergent. It is a self-administering machine, how could I use too much soap? So he told me it was fixed and to use less soap. He left. I went to do a load of laundry and I got the same error. I called them back and told them what was going on. I was told they would call me right back. They would call the technician and get him to come back. Well, this went on all day. I called 8 times.

A&E Factory Service (A&E) was referred to me by Maytag Priority Service as the only company that could give me Maytag service. My problem was a simple magnetic lid lock problem. It was not diagnosed by the first technician who reported what I needed was a Clutch Assembly & a Base Strut parts with estimated cost of $523.95. The first technician, of three technicians it took to fix the magnetic lid closer, lied about the alleged service he did not give me and refused to come for their alleged 90-day warranty service. About a week later, A&E operator would not let me talk to anyone advising me I had refused work by the technician; he lied about it and I had to call Maytag Service to call A&E to set up another appointment. It took 24 days & 3 technicians to finally get it repaired.

I cancelled some supplies I ordered (within 15 minutes of placing the order) and received verbal confirmation of completed cancellation. Five days later, I called about the refund/credit; they again reassured that cancellation complete and credit verified explaining that it takes 9 days to receive credit. Thirteen days later, called and told that cancellation never completed; they're unable to locate merchandise, therefore no credit will be issued. I cancelled order. I did not receive merchandise... They erred, yet I pay! Terrible company to do business with. Very difficult to get answers and story changes. I was placed on hold and disconnected several times trying to resolve above issue.

I purchased my LG Dishwasher from a local Home Depot. And at the time of purchase, I also purchased my extended warranty. A week ago (May 1, 2013), I called because I was getting HE readings on the display and the washer was not working. A service rep did show up (Saturday, May 4th, 2013) and ordered 2 parts that he had bulletins for with regards to our particular model. He also scheduled an install of the new parts for the following Saturday (May 11th, 2013). Two days later (May 6th, 2013), I contacted A & E and told them that the rep never ordered the HE element. So they ordered it on Monday.

My nightmare began this past February! I have a Stainless Steel 40-inch double oven stove. I have not been able to clean my oven on the self clean because the door-lock on the oven stopped working. I have an extended warranty plan with Whirlpool. So from February until this past April18th, A&E has been coming to my house on an average of once every other week! A&E was scheduled to return to my home again on the 18th of April to try again to fix my oven door lock with yet more new parts that Whirlpool paid for. After they left saying they again could not fix the locking device on myself cleaning oven, I went to turn on my oven and I have no oven! Furious, I called A&E and demanded to know what happened to my working oven that just didn't self clean. The A&E repairmen cut the wires to my oven and completely destroyed my stove! Whirlpool did send me a check for half of the stove based on the initial issue that it would not self-clean.

Okay, so I purchased my washer and dryer with the extended warranty. This was my first purchase of a washer and dryer for my new rental. I am a single mother of an 11-year-old and bought the warranty because I probably won't have the money to fix it if they were to break. The first malfunction was that the washer wasn't spinning my clothes out right, so I called to make a service call. The man who answered my call had this really strong accent I could hardly understand him. To top it off, they didn't even change my phone number the first time so the next few times I called, I kept getting hassled for that when it was their mistake for not entering the correct number in their system. This happened for about 5 times. Do you know how irritating that was?

In our newly constructed house, we ordered all of our major appliances which cost about $12,000 two years ago. We also purchased the 3 year protection plan in which if there's a problem, they send A&E Appliance Repair (which is owned by Sears). There has been a long list of problems from day 1 and many hours on the phone with them to no avail. The latest problem was a leaking washing machine. The tech checked it out then told me he couldn't find a leak and was ready to pack up and leave. I went behind the machine and found it for him. He ordered the new drum, which was his guess of the problem, after I pointed out where the water was leaking from. He then pushed my washer back and said I could use it until he could return to make the repair when the part arrives, and that I could continue to place a towel on the floor to absorb the leaking water (about a cupful with each load).

What an incredibly deceptive organization.

I made appointment for Whirlpool Duet washer repair one week in advance. I called after no repair person came during the 4-hour window. I was disconnected two times by customer service and then a third time when being transferred to their next level of customer service (in which I requested to speak). My appointment was verified by everyone with whom I spoke and given an apology each time. My intense dissatisfaction is due to the fact that I was told the best the company could do was to reschedule for two weeks later!

Jake came out to repair our dishwasher today. He was very courteous, answered all my questions, repaired the dishwasher, explained what he was doing and why. Very happy with his service.

Try to get someone at their 800 number who actually speaks English well enough to communicate. If you ask for someone else, they tell you to call back. Asking for someone in the USA, gets you the same response. Telling me their name is Pamela or Roger is deceptive, at best. Call back and their on-hold music (the term "music" is mostly static loud noise) is obviously designed to get you to hang up. I called back 4 times, same result. As for me, I'm going to do future business with someone who doesn't outsource American work overseas.

Both my ice maker and dishwasher were repaired by A&E in September 2012. The ice maker was leaking and creating icicles inside the freezer door. The dishwasher was leaking water. Both appliances are KitchenAid Superba and are original to the house (12 years old). A&E charged me $380 for a new ice-maker and $230 for new inlet valve for the dishwasher (90-day warranty on parts and labor). The ice-maker stopped leaking water immediately but unfortunately, we never turned the new unit on to make ice until the holidays and noticed it wasn't producing ice. That was exactly 93 days later.

Since the end of January 2013, we have been trying to get A&E to properly fix our LG dishwasher, which is approximately 4 years old. After numerous visits to our house, three (3) technicians have not been able to solve the leak in our dishwasher and it is now February 21, 2013. A new part came in yesterday (guide assembly) and I called Assurant Insurance to set up an appointment with A&E Factory Service. This is the procedure that you have to follow. Assurant gave me today, 2/21/2013, between 12-5 pm. I worked only a half day to make sure that I was home to receive the call that A&E was on their way to work on my dishwasher.

We have been dealing with an inoperable refrigerator since early December. The company, contracted by our warranty company American Home Shield, was to perform the repairs (A&E Factory Service). They have sent three different service techs to the house to fix the problem. Each new repairman finds different problems and orders different parts that we have to wait for. The most recent one ordered a replacement compressor. When the compressor was delivered, they sent an unqualified tech to install it (he was not certified for freon). We waited another week for the next one, who decided it was not the compressor but a leak. He injected a dye and said he would return in a week.

They collect the money upfront to order parts. We paid for new parts when in fact they had rebuilt parts delivered. Try to speak with someone other than an appointment scheduler and it is impossible. If you ask for a manager, forget it. Part breaks again within a week and only replaced with rebuilt parts when we paid for new parts. We are still getting the runaround and will be also lodging a complaint with Kitchenaid not to refer this company. When I asked to speak with a supervisor one time, they just put me on hold for 55 minutes before I finally hung up. Other times they just disconnected me. Stay away from this company unless you like aggravation.

After 3-1/2 months and 4 visits, they think they finally have it figured out now. I've got the parts on hand and tried to be the first repair of the day so I didn't have to fritter away another 4-hour chunk of my day waiting for the tech to appear. No such luck. I went up the chain and spoke with a "Case Manager." They couldn't guarantee that. It's the Routing Department. “So, can I please speak to the Routing Department?” No such luck. They can't transfer you and you can't call them. What a runaround!

Run! Don't walk away from this company. They have deceptive practices. A&E reels you in by giving you an immediate appointment and then it takes them weeks to get back to fix your appliance. It is $129.00 for them just to show up whether they fixed it or not. When the repairman checks the appliance out, he tells you he doesn't have the needed part, but it will only take a day or two to get and another day or two to schedule the repair. A&E hooks you when upfront payment is required for the part and the installation, so you can't back out when you find that they can't schedule you for at least a week once the part arrives in 4 or 5 days and you call. They overbook for the initial contact to collect the $129.00, but they can't service you for two weeks. Either their employees are uninformed or the company requires them to lie.

A&E Factory Service is by far the worst company I have ever dealt with. I have spent over 6 hours on the phone with dropped calls and incompetence. The repairmen finally showed up and they tried, but then they had the wrong part or took a part off a handle that we need. I can't even give one star to be honest. I worked with NGBRI folks that are so much more put together. I feel for anyone who has to deal with these fools.

My refrigerator went out. I called GE but they couldn't send out a technician for over a week, so I called A&E Factory Service. The technician came out a couple days later and told me it was going to cost $1,100. He ordered the parts for rush delivery and said they would arrive by Monday or Tuesday and he would come out to repair the refrigerator (after I called to tell them the parts were in). When I called, I was told they couldn't come out for another week, so I told them to cancel my order and pick up the parts because I could get a new one faster. I hadn't cancelled my appointment with the GE technician. He came out and fixed my refrigerator on the spot for $349.23. I called A&E Factory Service resolution hotline and told them I wanted to be reimbursed for the entire amount because the technician was incompetent. They refused. I want the entire amount reimbursed.

I contacted A&E (Sears) early December to repair the noisy dryer. First, the guy showed up as scheduled on 12-11-2012, diagnosed and estimated the cost, and set the next appointment for 12-19-2012. Time for next appointment passed, I called, to be told that parts had not arrived. I inquired as to how it was that they told the guy not to come but couldn't tell us not to expect him. I was offered a $50 gift card for the inconvenience and the new appointment was set for 12-22-2012, and they asked me to call them when parts arrived.

Our 6-month-old Whirlpool dishwasher stopped working. It wouldn't drain. We called Whirlpool and they sent out an A&E Appliance repairman. He came in reeking of cigarette smoke. He misdiagnosed that we needed a new drain hose. We had to wait 2 weeks for the part. Then a female repairman came, also reeking of cigarette smoke. She argued with me and insisted she couldn't pull out the dishwasher because the floor had been put in after the appliance. Wrong! Laurel and Hardy finally pulled it out, put in the new part, and it still wouldn't drain. They told me to call a plumber and they left.

I purchased an extended warranty. A&E Factory Service is the only company in my area on contract for the repair of my microwave (KitchenAid microwave). First service call on Nov. 9, unable to repair and parts ordered. Next appointment on Nov. 29, unable to repair and parts ordered. Third service call, the tech said the microwave was too heavy and he wasn't planning to hurt himself! No service, broke the microwave door and lied about it. Next appointment, they showed up before we were home for our scheduled appointment. No communication with service calls to warranty company and will not admit that they cannot repair it. Very poor service and appointments are always 2-3 weeks apart. I'm only using this company due to warranty! Poor, poor service!

I think A&E needs to get their act together. I am so disappointed in them. If I were Sears, I would be ashamed to have them be my authorized service folks. My ice maker died, so A&E was sent out by the manufacturer. The tech took it all apart and said it was the control panel. He ordered the part, and it took two hours for him to do his service call. The part came 10 days later via UPS. Why it was not expressed shipped, I do not know. I called the number listed and was told to call when the part came in. I then had to wait several days for my appointment. He showed up during the allotted period, but at the very end of it. Because of the amount of time it took them to try and figure out what was wrong, they made me late for work.

Incompetent technician from A&E - An A&E tech came to diagnosis my dishwasher. The dishwasher was not draining properly. The tech said control panel is bad. He gave us a Sears coupon to get a new one. I later pulled the dishwasher and found the problem was a broken plastic stuck in the drain. I called A&E for refund on incorrect advise and they refused to refund. Do not use A&E.

I had an appointment scheduled to repair my dishwasher, and they failed to show when scheduled. When they did get there, they had to order the part. They ordered it but cancelled the installation due to a sick employee. By the way, they called one hour into when the technician should have been there to tell us he was sick. Now, I'm sick. No back up capability to get it done because it is a two-person job. So they reschedule again, and this time, they call and claim they didn't realize it was a two-person job - calling 5 minutes before the appointment. Now, we have used three vacation days for something that should have been done in an afternoon (replace the pump on the dishwasher). Their website says they get it right the first time and that they are on time. It must be a goal because it is the farthest from reality. If A&E Factory Services is your repair company, be prepared to hate the company you bought the appliance from. They are the worst company I have dealt with. Stay away from A&E Factory Services!

I was supposed to get a call from them regarding a dryer repair. One week went by and no call so I called them. They had the repair scheduled but never contacted us. Two weeks later and the tech showed up to do the repair, took it apart and said that it's a fuse, only he doesn't have the fuse to fix it. He tried to call another tech in the area (credit due on that) but he has already left the area. So the tech said that it will be another week. I called their CS to try to expedite a part and an appointment and was told that I needed to call back in 24 hours (shouldn't they be calling me?). I tried to speak with a supervisor. She started yelling at me as soon as she got on the phone, rambling on about how they shouldn't have to call us because we are paying them. Anyway, I called up Samsung back and tried to get a different service company. These guys were absolutely horrible!

Tech came and began to use a power drill on the dishwasher. He made exclamations as he drilled like it was not going well. I went in to see what was going on. He said he had stripped a screw and couldn't get the dishwasher out to fix it. I said, "What now?" and he said, "It's your problem - you'll have to get it out before I fix the pump." I said, "No, I think it's A and E's problem since you are the repair man and you stripped the screw." "No," he said, "You're going to have to get the dishwasher out before I'll fix it!" He then left insisting it wasn't his fault and that he couldn't and wouldn't fix it. It is still broken and now it cannot be removed due to stripped screw.