A&E Factory Service Reviews

We use a home warranty service that sent this company to complete repairs on our dryer. They came out to do the initial inspection fairly quick, unfortunately the good service stopped there. We have been canceled day of after the scheduled time on 3 separate occasions. We can not get an actual person on the phone no matter what we do. Every time they cancel we just receive a text to reschedule. This is after waiting over 6 weeks to receive all of the parts needed for the repair. I would never recommend or use this company again.

Waiting 3 weeks for technician who cancels every day. 5 appointments now after. Waiting a convenient time of 8 am to 5 pm. Call someone local who cares. Mold has started growing in the washing machine due to sitting water.

Can’t legitimately give any stars because it’s been horrendous so it gets one star so I can submit it. We bought the extended service warranty for the year after the standard warranty expires. It’s been 14 weeks, since just before Thanksgiving our dishwasher died…bad motherboard, (it’s under 2 years old) that we’ve been regularly rescheduled right before the tech is supposed to get here. First replacement board we got was the wrong one and THAT was the only time a tech actually showed up. This will be the absolute last GE/Whirlpool appliance we will ever buy. It’s been a never ending cycle of phone calls and cancelled appointments. GE/A &E appliance service flag out SUCK!!! It was SO much better when it was just Sears. We’re filing complaints with BBB, Consumer Affairs, and filing complaints with Consumer Protection Agency for fraud and negligence.

Been waiting for tech to show up for over 4 weeks. Cancels every time at 6p on day of service. There is NO live person to call and get updates or explanation for NO service. Tried call Sears for over 2 weeks. Have escalated call and still no tech has showed up. Going to cancel my contract and go with some other services.

They are the worst of the worst service provider. I had them come for my LG refrigerator service through Sears. First guy was a bragger, he ordered a condenser, arrived a few weeks later and after that freezer stopped cooling and no ice dispensed. The second arrives and orders a bunch of parts and tells us the previous was no good and he never fixes anything. Parts come 3 weeks later. They don’t show up for appointment and a new guy comes he again bad mouth the previous one, changed only party yesterday and now today 01/092024 my fridge is not cooling. He went and and told us that the previous order more parts so he could claim the hours at one job. This company wouldn’t take the ownership for their work. They took 6 months for dryer repair last year and not done job to satisfaction. This company should be banned and NO MANUFACTURER SHOULD HIRE THEM.

For 3 weeks for a 4 year old $3000 LG refrigerator partially cooling, 3 technicians have been here. First technician ordered part and said put a box fan behind refrigerator to help cooing until part comes in, 10 days; 2nd technician said working part and ordered new part, 7 days; 3rd technician replaced compressor fan motor and motherboard. The refrigerator quit completely with $500 worth of food and medicine. Claim was closed and wouldn’t send technician back. Had to file new claim and rescheduled for earliest was 48 hours with arrival range of between 8:00 - 5:00. We have out of town family for Christmas Holidays gathering on that date, they don’t care. They don’t answer the phone, you don’t speak to a person, don’t have parts, order wrong parts, & don’t give a hoot. They get your money from Home Depot at point of sale. HORRIBLE COMPANY - NEED TO BE PUT OUT OF BUSINESS. How would I rate? What is less than 1 star?

Bought a stacked washer/dryer combo for small space 5 years ago, worked great until it didn't. Wouldn't agitate or spin, so figured transmission right? Well the First appointment cost over $650.00 for the diagnostic visit by a "professional" and ordering of parts- a new motor and a belt... Hmmm-motor? No pets and has never been moved since install 5 years ago... The "professional" came a week later and installed new motor and belt, turned on the washing unit and listened for less than 30 seconds and says, and I quote "It sounds quieter than before doesn't it?" Well maybe but does it agitate?

This has been a horrible experience. I have been trying to get my icemaker repaired now going in 8 months. When appointments are scheduled, they are cancelled at the last moment and takes at least 3 appointments for them to show up. Parts get replaced and they close out the ticket without verifying that the unit is working. Each and every time must reschedule an appointment. They close out the ticket saying repaired and it is not!! Then you get to start all over again. At this point they should be standing by the Sears warranty and replacing the unit but NO just more run around. What a waste of money and time. Someone needs to start a class action lawsuit- I’m in!!! If I could have given 0 stars I would have.

Worst dealings with AI and communication. Hard to get a person to talk to. Had a scheduled repair for washing machine. No Show. No phone call nothing. My machine has been out of commission for several weeks now. If anyone from your company is reading this. Call me

Called A&E Factory for a malfunctioning refrigerator. Had technician check refrigerator that wasn't keeping cold. Ice had built up in the freezer. Was told it was the sensor. Part was ordered and service rescheduled for four weeks later. Ice was removed and it started to work again. I believe a towel on the door handle got caught in the door keeping it open overnight causing malfunction. I canceled the return repair appt. Credit card has been charged $429.92 through Sears. Charge should be $119 for the diagnostic call. Refund for difference is due. Called number but could not speak to a person. Automated response claimed my service order did not exist. Have been unable to find another telephone number to discuss a refund. On 11/3/24 sent an email and got a response 11/26/34 saying it was under review. Have sent two more emails with no response. Meanwhile I am out $260.95.