A&E Factory Service Reviews

Garbage service. They attempted to reschedule several times, often a week or more out. You don’t get to speak to a human. This company is a joke. I would never recommend them. This company is garbage. Don’t ever use them.

I bought my warranty from the company recommended by GE, Bodewell Assurance. Bodwell use the third-party, Sears, who either owns your contracts with A&E factory service. These people give you an eight hour window from 8 to 5, which is absurd but worse, you cannot get in touch with them to find out when they’re coming. You will get a text saying you can go to this website or call this number and get updates but you can’t you just get AI which doesn’t tell you anything. I’ve been here since 8 AM. It is now 3:59 and I have no idea if these people are showing up. You cannot get a human being on the phone for any of these people. Don’t waste your money.

Here you see 1100 1-star reviews. Look on the BBB site, 6000 complaints. We got involved with them and had a confrontation with Francisco. We paid in full and he refused to repair our washer because we would not sign a blank damage waiver. My partner is in the legal field, she recommended we don’t sign it if we can’t read it. This guy bows up and blasts out of our home. We reported it to the State in a formal complaint, we got our money back. Word to the wise: run, don’t walk away from this company.

Bought extended warranty on dryer through Lowe's. Had problem with dryer. Call number on warranty contract. Get a person who speaks very little English after 2.5 hours. I got a scheduled appointment for repair guy. Was to show up on Friday. I took off from work as they say between 8 and 5. No one ever showed up. Saturday a day after I get email saying it was canceled. Well duh. You never showed up. So again call warranty number. After 3 hours on phone I just hung up. Not worth my time. So 5 days later a guy shows up. Says, "I'm here to work on washer." I said, "My washer works fine." He says, "Oh" and looks slightly confused and says, "Oh maybe dryer." At this point I'm like, "Bye. Have a nice day." and I shut door. He continued to sit in my driveway for 30 minutes. A bit sketchy. I will never deal with A&E again. Will never buy another extended warranty.

Transform A&E Factory Svc Llc has to be the most UNRELIABLE repair company in the industry. I have scheduled two repair visits in the past two weeks and both have been a NO SHOW. I will NEVER EVER use them again

Terrible. Absolutely awful. Initial appointment, the field supervisor was the first to come diagnose. Issue: $1100 dryer is hitting 80 decibels (suspect bad bearings) or failing motor that’s only 2 years old (my diagnosis). Shook his head when he turned it on and basically told me the warranty I got sucked and it doesn’t cover loud noise (80 decibels btw, hearing damage starts around 85). After he left after not doing a damn thing, we called the company back and made another appointment for someone else to come back after starting the dryer for customer support so they could hear how LOUD it was. Different technician came back, diagnosed it as a failed motor, and had one ordered- came directly to the house within 2-3 days. Had another appointment set for install- received a text saying they need to reschedule (#1).

My repairs have been going on for 2 months trying to get my washer repaired. They don't know what's wrong so they've replaced the motherboard and motor still doesn't work. They've now ordered 3 new parts and have not come out to complete the work. Stood up 4 times, no calls, no texts and I'm glued to my home 8 to 5. It's under warranty so I have to use them or I wouldn't.

This company is a joke. Came out twice to find problem then canceled at lunch time the next two appointments day of. Finally I got a different company who found A&E diagnosed wrong. They ordered part and fixed in just the 2 visits. A&E caused 4 days of missed pay for me to never fix or even know what was wrong.

Came one time. 5 was ago. Have 2 appointments and they haven't showed up or called! Looks like gonna have to buy another so I can cook Thanksgiving! But they did ship a box of parts out. Said my new GE range had a faulty wiring harness. Very aggravated. Won't buy another GE nor will these people work on anything else of mine! Wish y'all luck!

I requested service through Sears Home Services, a repair service I pay $119.00 monthly to repair or replace my appliances in my home. I requested service for my KitchenAid refrigerator that stopped making ice, and on May 25, 2025 I called for service. Sears sent A&E Factory Service technicians to repair my refrigerator. Fast forward 5 months they destroyed my $4,000.00 refrigerator. Nothing works, parts broken off during disassembling, freezer is warm, food compartment works intermittently and can't any food. Every tech that comes to my home diagnoses something different. Company is employs a bunch of incompetent liars. Instead of using wheels on the bottom of refrigerator they dragged it across my tile and carpet. Ripped my carpet, chipped and dented custom cabinet and destroyed several tiles.