A&E Factory Service

2. He never called ahead and the number that was listed on the text message I received from A&E regarding this appointment never connected

3. When the technician got here, he never looked at the machine, never inspected it and in fact the power to the machine was never connected. Based on the error code I told him I saw he sat at my kitchen table for ½ hour and looked up part numbers and talked about his son’s college experience and subsequent job hunt. Then he told me to repair electronics would cost roughly between $480 to $500 and the service call was $129.00.

I am very unhappy with this service. If they had called ahead like promised and I knew what it would cost just to have him come out to my house, I would never have had him come out. He could have done over the phone exactly what he did sitting here in my house. This was a complete rip off and I rate this service ZERO.

We were assured that our compactor would be fixed and scheduled another visit from A&E who called the day of to say that there was no point in him coming out since he didn't order the needed part. 4th call to the manufacturer, again they assured us the work would be done. Scheduled visit and confirmed appointment again, even on the day of service 16th Jan 23. No call, no show by Jeffery the Tech with A&E after waiting in all day. All four time the manufacturer was charged $130.00 for doing absolutely nothing. 5th call to manufacturer to be told a new appliance would be delivered on Jan 18th. A&E are an abysmal company in my area and are nothing more than shysters and should be investigated.

I received an automated text from A&E's computer at 4:37 pm today stating that I now have a new appointment for 01/11/23, I don't think so! I am not available on that day. Since it's the holiday weekend I have to wait until next week to call Frigidaire to reschedule and request a different service provider. Every review that I have read is bad. If negative was available, I would absolutely choose as low as it could go. Customer Service is the first experience to the quality of a company. Use a different and reliable one, not this one.

The phone tree options change on top of being almost impossible to get a person on the phone. Between Lowe's and A&E Factory Service, you have failed, epically. You don't provide the service promised and scheduled, therefore you have taken my money deceptively. The tech had to reschedule us last week due to our washer and dryer being stacked (would have been nice to have had that addressed in the original scheduling call) and told us they'd be back on the 22nd. I didn't realize the part the tech ordered a week ago was going to be coming to my house. SO when I get an automated call from the scheduling company to confirm delivery of said part to hold my appointment, I am concerned and confused.

I call them to find out, yes, that part is shipping to me and I need to call by 5pm to confirm its arrival to keep my appointment for the 22nd. The rep can't tell me if that's 5pm PST or EST, it makes a difference. 30 minutes later the part arrives, and I call to say it's here, don't cancel my appointment for tomorrow. The phone tree has changed, and I can't get a live person through the option of selecting "existing appointment", nor does it have the option to confirm my part has arrived! I use the schedule an appointment option to get a representative to confirm my appointment, who tells me I have no appointment and I have to wait until Dec 2nd. I had a few choice words and hung up. Called back to ask for a supervisor and the gal I talked to confirmed my part and told me my appointment for the 22nd was good.

Today I get no calls from the tech confirming they will be here today. I call the 800# again and automated system tells me my appointment is scheduled for the 2nd. I call the schedulers again to find out what the hell is going on with a supervisor. He kept telling us. "I see your appointment was originally set for yesterday the 21st" and we had to keep correcting him that it is for today. He had no answers as to why we were confirmed for today and told us we had to call our warranty company! Are you freaking kidding me?! We had to argue with him for almost 30 mins for him to say he'd put us on a cancelation list for Thursday (on Thanksgiving y'all!!), WTAF. At this point we wait and see if they can get do us a favor and get someone tomorrow or Friday.