A&E Factory Service Reviews

Not only does this company not have a live person that you can speak to, but they are also crooks. First, he was going to charge my warranty for the service call, but told me he could not service me because I didn’t have a video of the oven doing the error code, even though I had a picture of it. So he was gonna basically not do anything and still get paid. I went back out there and said something to him about having a picture of it doing the error code and had shown him that and that I was concerned that it would start a fire if it continued, because that’s what it said on the Internet.

The worst customer service ever. Constant delays and service technicians who are not capable of diagnostics. I have had several encounters with this company because I purchased a warranty that holds me hostage to them. I can not think of a worse customer experience I've ever had. Many return visits not fixing the problem correctly ordering parts that I don't need. It's beyond frustrating. If you have a choice stay away.

Garbage service. They attempted to reschedule several times, often a week or more out. You don’t get to speak to a human. This company is a joke. I would never recommend them. This company is garbage. Don’t ever use them.

I bought my warranty from the company recommended by GE, Bodewell Assurance. Bodwell use the third-party, Sears, who either owns your contracts with A&E factory service. These people give you an eight hour window from 8 to 5, which is absurd but worse, you cannot get in touch with them to find out when they’re coming. You will get a text saying you can go to this website or call this number and get updates but you can’t you just get AI which doesn’t tell you anything. I’ve been here since 8 AM. It is now 3:59 and I have no idea if these people are showing up. You cannot get a human being on the phone for any of these people. Don’t waste your money.

Here you see 1100 1-star reviews. Look on the BBB site, 6000 complaints. We got involved with them and had a confrontation with Francisco. We paid in full and he refused to repair our washer because we would not sign a blank damage waiver. My partner is in the legal field, she recommended we don’t sign it if we can’t read it. This guy bows up and blasts out of our home. We reported it to the State in a formal complaint, we got our money back. Word to the wise: run, don’t walk away from this company.

Bought extended warranty on dryer through Lowe's. Had problem with dryer. Call number on warranty contract. Get a person who speaks very little English after 2.5 hours. I got a scheduled appointment for repair guy. Was to show up on Friday. I took off from work as they say between 8 and 5. No one ever showed up. Saturday a day after I get email saying it was canceled. Well duh. You never showed up. So again call warranty number. After 3 hours on phone I just hung up. Not worth my time. So 5 days later a guy shows up. Says, "I'm here to work on washer." I said, "My washer works fine." He says, "Oh" and looks slightly confused and says, "Oh maybe dryer." At this point I'm like, "Bye. Have a nice day." and I shut door. He continued to sit in my driveway for 30 minutes. A bit sketchy. I will never deal with A&E again. Will never buy another extended warranty.

Transform A&E Factory Svc Llc has to be the most UNRELIABLE repair company in the industry. I have scheduled two repair visits in the past two weeks and both have been a NO SHOW. I will NEVER EVER use them again

Terrible. Absolutely awful. Initial appointment, the field supervisor was the first to come diagnose. Issue: $1100 dryer is hitting 80 decibels (suspect bad bearings) or failing motor that’s only 2 years old (my diagnosis). Shook his head when he turned it on and basically told me the warranty I got sucked and it doesn’t cover loud noise (80 decibels btw, hearing damage starts around 85). After he left after not doing a damn thing, we called the company back and made another appointment for someone else to come back after starting the dryer for customer support so they could hear how LOUD it was. Different technician came back, diagnosed it as a failed motor, and had one ordered- came directly to the house within 2-3 days. Had another appointment set for install- received a text saying they need to reschedule (#1).

My repairs have been going on for 2 months trying to get my washer repaired. They don't know what's wrong so they've replaced the motherboard and motor still doesn't work. They've now ordered 3 new parts and have not come out to complete the work. Stood up 4 times, no calls, no texts and I'm glued to my home 8 to 5. It's under warranty so I have to use them or I wouldn't.

This company is a joke. Came out twice to find problem then canceled at lunch time the next two appointments day of. Finally I got a different company who found A&E diagnosed wrong. They ordered part and fixed in just the 2 visits. A&E caused 4 days of missed pay for me to never fix or even know what was wrong.

Came one time. 5 was ago. Have 2 appointments and they haven't showed up or called! Looks like gonna have to buy another so I can cook Thanksgiving! But they did ship a box of parts out. Said my new GE range had a faulty wiring harness. Very aggravated. Won't buy another GE nor will these people work on anything else of mine! Wish y'all luck!

I requested service through Sears Home Services, a repair service I pay $119.00 monthly to repair or replace my appliances in my home. I requested service for my KitchenAid refrigerator that stopped making ice, and on May 25, 2025 I called for service. Sears sent A&E Factory Service technicians to repair my refrigerator. Fast forward 5 months they destroyed my $4,000.00 refrigerator. Nothing works, parts broken off during disassembling, freezer is warm, food compartment works intermittently and can't any food. Every tech that comes to my home diagnoses something different. Company is employs a bunch of incompetent liars. Instead of using wheels on the bottom of refrigerator they dragged it across my tile and carpet. Ripped my carpet, chipped and dented custom cabinet and destroyed several tiles.

We called our warranty company to schedule someone to come fix our dishwasher. It is newer and we’ve had someone out here 6 times already. The most recent tech ordered two parts. Only one came and the dishwasher is still not fixed. Going on two weeks now. When you call the 800 number you can’t reach a person. Everything is automated. There is no “home base” for the techs and he didn’t have a card. This company is awful and the fact that all of these warranty companies are using them speaks volumes.

I had a A&E Factory Service technician at the house this morning that was completely out of control. He come into my house and said "You are nowhere ready for me to work", Because I had a bottle of bleach on top of my washer. He pushed me to the side, and tried to leave. I went out to his car demanding he come work on my washer, and He called me a **. My Husband come home, and he told my husband he had a fever, and should have been there anyway. This guy has his wife in the car with him. He has completely messed my washer up, has no clue what he is doing. Absolutely uncalled for with any company. Go elsewhere, and save yourself the Headaches. If they send this man to your house for repairs, call the police. Terrible. Terrible.

I could give this company a "ZERO" stars, that would be my score. They have so far rescheduled me 6 times. My appointments are set up ETA 8am- 5 pm. Most of the time, they rescheduled me after 4 PM. This company is a total JOKE.

In calling to get an appointment to repair our Kenmore refrigerator...after being transferred on the phone 3 times....I kept being told that they "had no appointments" and that "people normally called 2 weeks ahead of time" for an appointment. (How do you know when your refrigerator will go out???) The best this guy, Haskins, could do was say that I would be sent an email within 48-72 hrs to see if an appointment became available. He would not give me a local repair service that could honor the warranty. My usual go-go repair guy said that they used to be able to get the part and install it but now, only a certified Kenmore repair person can do the work....and how do you find that person??? If you're reading this review I can honesty say, NEVER use this company for service! I rarely write reviews except when I've had good service but I couldn't let this slip by. I also told this Haskins fellow that I would be leaving a bad review....(no comment).

If you live in Yuma Arizona do not use this company! Tech named Brian is awful. He took two steps in our home and left while I was on the phone with Sears. He refused to fix the washing machine issue he has previously supposedly fixed 3 days prior. Then entered notes stating we refused the service for our warranty company. He’s a complete tool bag. Trying to call this company is near impossible. Even my home warranty company can’t even get ahold of them.

I have called this 800 number on 3 different occasions to get service. Each time they schedule a technician visit and after waiting all day for them to show up I get a virtual message that "unforeseen circumstances" prevent the technician from showing up that day. They reschedule usually 2 more times before a technician finally arrives. I try contacting the company to talk to the supervisor and the person receiving the call does all they can to prevent you from talking to the supervisor. After finally getting transferred to "supervisor" and waiting 20 minutes, I get the same "story" as the previous 2 times..."the technician had an emergency". I find this as their next line of defense. They are not forthcoming.

only three have been kept. Six were rescheduled on us (with less than 12hr notice) or the tech completely no showed. Incompetent technicians and criminal lack of responsibility to the customer.

Missed 2 of 3 appointments, after asking me to comfier the 3 times each. The 1 time they did show up they confirmed the problem, but did have the part. After having me send them multiple pictures of the serial number and the part. No wonder Sears went out of business.

One of the worst companies I've ever worked with in all my life as a business person I can't imagine running a business in this manner. They have AI running all their scheduling then when you try to speak to someone it's outsourced to Asia so you can't speak to someone you understand or cares. They change your appointment without notice and do not show up. Never fix your appliance.. They've been to my home four times and have not fixed it as if yet and it's been six months. Of course, it's warranty work. They do the best they can to wear you down so you give up and go elsewhere. It's the worst run business I've ever run into since I've been dealing with Sears. Is it any wonder why that is no longer? But they have a satellite business under another name.

Same complaint as the rest has rescheduled 3 times no-show. Today 6/10 guy called said he was on his way at 1:00 asked what he is repairing I said recall, asked if I had part, said yes he said he'll be here at 1:45. At 4:05 received text "because of unforeseen circumstances we have to reschedule" 6/25!!!! NOT! CALLING SAMSUNG TO FIRE THEM! Took 2 days off work plus had to sit around 2 days from 8am to 4pm waiting for a no-show.

These people are not to be trusted. I have had my repairman no-show 3 times now. Complete scam. Originally scheduled for 6/3 but no showed because they didn't know if the part was in. Rescheduled for Friday, 6/5 but never showed up. Re-rescheduled for Monday, 6/9 for 8:10am. Didn't show. Time changed to 9-10:09 am, didn't show. Time changed to 12-12:30, didn't show. All the while, customer service promising the technician would call or text me to update. Never showed up and never got an update. Now they say no technician is available until 6/12. DO NOT USE!!!

My schedule appointment time was 8am-5p. They came at 6pm and did not give me enough time to come to the door before he took off and parked two houses down. I was caring for my special needs son when he arrived after the scheduled time. I went to the door after I heard the Ring doorbell and saw he was parked two houses down so I jumped in my car to attempt to alert them. As soon as I pulled out the drive way he took off. I meet him at the end of my street repeatedly honking my horn and waving my hand. He disregarded 3 stop signs in my neighborhood while attempting to evade my presence. They are not customer orient.

The serviceman came to our Home in North Florida and refused to do the factory warranty work on our washer. He first said he couldn't find the serial number to verify the part the factory sent then he said he was afraid of bugs, which we don't have. He was rude, racist and judgemental the whole time he was here. My wife took the day off work to have to experience that and still not even get our washer fixed.