A&E Factory Service

This company came out to service my Samsung dryer for a heating element, which I stated on the appointment form. The repairman showed up, inspected the dryer and confirmed it was the heating element. He then told me the part would have to be ordered and the cost would be $485.00 then charged me $99 for the call. The part cost varies from 60 to 140 dollars. Amazon price under $60.00, A & E cost $200. (Sears part store $140.00) My complaint is simple why come out with the part to tell me it’s a heating element, and repeat my original statement. Avoid this company at all cost. Use a local repairman and review all other complaints on A & E.

This company doesn't deserve 1 star. They are very difficult to work with. Their automated system and website is intentionally difficult. I bought a washing machine from Best Buy that NEVER worked. A&E was supposed to fix - after months it's still not working. Best Buy should be ashamed of working with A&E. Both companies have made this experience terrible.

Their service come through an extended warranty on my GE Monogram administered by Assurant. I've never experienced poorer service. Window of service is 8-5. No narrower. They cancel on the day of service. You can not contact a human. And to add to this awful experience, their techs are minimally knowledgeable about the product the service.

We purchased our refrigerator in November 2022. Within a month there was a water leak in the ice maker. It would drip onto the fan and freeze it and a horrible noise that sounded like an airplane landing in the yard would emit from the unit. We had a repairman out who couldn’t find anything wrong. We had taken everything out of freezer and relocated it to an outside freezer and turned this freezer section off. While waiting for the repairman to get here. He told us if it happened again to let it keep running and if it ruins the appliance we would be able to get a new one. We didn’t want to do that so every time it happened, which was every few days, we went through the motions of removing everything and relocating. This was very inconvenient and annoying. Trying to get a hold of anyone to set up a repair visit is almost impossible.

5th time GE fridge is freezing my food since purchasing 5/20/2020. After waiting 3 weeks for parts, I was scheduled 5/9/2023 for repairs, no show. Rescheduled 5/10, no show. Now I'm scheduled for 5/17! They don't text, call or email. The service repair number they gave me is incorrect. If I call their number, I get an automated system which requires me to enter the service repair number. It gives me an error message to go to the website. It too needs the service repair number. I'm told I'm being texted information regarding my repair, yet I'm not receiving any texts. After speaking to 3 supervisors to get the number switched from my landline to my cell number, I'm STILL not getting any updates.

A&E performed a repair on our washer, which did not hold and it broke again. I've been trying to contact them (via phone, via email, via website) for WEEKS! Yet to receive a response other than an automated email. I'll be submitting a BBB complaint shortly as well. AVOID DOING BUSINESS WITH THIS COMPANY, and go with literally anyone else!

Had a repair man come 2 months ago. I paid the $149.00 bill while he was here electronically. I have my credit card statement proving this. I just received a 3rd bill (with a 3rd address) asking me to pay my $149.00 bill. Such fraud. I tried to call several numbers and none of them work. The number on my credit card statement associated with this charge is an invalid number. Beware.

I bought a washer, Maytag, in 2020. I had the protection plan. I was scheduled appointments numerous times and canceled on. Finally got the service man out only to find out I had to wait on parts to be delivered to my house. I received the parts and waited on the service man. Guess what?! Canceled again and again and now it’s going to be another week!!!! I bet they cancel it. This company hasn’t been effective, efficient, or reliable.

A&E Service Technician named Paul and Mike came out in Fruitland, MD to fix my washer. Ordered a motherboard after diagnosing my washer for 2 to 3 minutes. I informed the technician that every time I wash a cycle it will trip up and stop. He informed me he will not wait for a cycle to cycle through, as he has many other appointments that day. So he left and came a week later to install the motherboard. While installing he took a personal phone call with another worker in my laundry room which was very disruptive and unrelated to work in any manner. Completed the work order right in front of me and said goodbye, he had to go to Easton, MD (60 miles away) for another appointment.

We have never experienced so much difficulty reaching a human. Layers upon layers of electronic options. After a 3rd unsatisfactory d/w repair and $100’s of dollars we decided to cancel a scheduled 4th call plus parts. Our card has been charged nearly $400 for this visit alone and to date we have been unable to get info on how to get a refund, return the part, etc. Husband has begged on service tech’s call to call us back, nope. The credit card company in question cannot help and advise us to deal with the service company. We only received a receipt from the first call from the tech via email. The parts paperwork has a blank space under “refund instructions”.