A&E Factory Service Reviews

Same complaint as the rest has rescheduled 3 times no-show. Today 6/10 guy called said he was on his way at 1:00 asked what he is repairing I said recall, asked if I had part, said yes he said he'll be here at 1:45. At 4:05 received text "because of unforeseen circumstances we have to reschedule" 6/25!!!! NOT! CALLING SAMSUNG TO FIRE THEM! Took 2 days off work plus had to sit around 2 days from 8am to 4pm waiting for a no-show.

These people are not to be trusted. I have had my repairman no-show 3 times now. Complete scam. Originally scheduled for 6/3 but no showed because they didn't know if the part was in. Rescheduled for Friday, 6/5 but never showed up. Re-rescheduled for Monday, 6/9 for 8:10am. Didn't show. Time changed to 9-10:09 am, didn't show. Time changed to 12-12:30, didn't show. All the while, customer service promising the technician would call or text me to update. Never showed up and never got an update. Now they say no technician is available until 6/12. DO NOT USE!!!

My schedule appointment time was 8am-5p. They came at 6pm and did not give me enough time to come to the door before he took off and parked two houses down. I was caring for my special needs son when he arrived after the scheduled time. I went to the door after I heard the Ring doorbell and saw he was parked two houses down so I jumped in my car to attempt to alert them. As soon as I pulled out the drive way he took off. I meet him at the end of my street repeatedly honking my horn and waving my hand. He disregarded 3 stop signs in my neighborhood while attempting to evade my presence. They are not customer orient.

The serviceman came to our Home in North Florida and refused to do the factory warranty work on our washer. He first said he couldn't find the serial number to verify the part the factory sent then he said he was afraid of bugs, which we don't have. He was rude, racist and judgemental the whole time he was here. My wife took the day off work to have to experience that and still not even get our washer fixed.

Service Tech said "refrig compressor is dying right in front of my eyes". I asked, "Are you ordering a replacement one." He replied, "No it's not dead yet. If I replace it on my first visit, I'll be costing my company money & probably get it trouble. I'm just ordering a capacitor. Make your compressor overheat & die, then I can replace it."

These guys hide behind their AI answering machine. I had an appointment and waited 9 hours for the tech to show, call the telephone number 5 times to try and get update and finally at 5:35 pm the idiot AI called to tell me no one would be coming? What a joke this organization is.

This company is the worst I have ever dealt with. I called thinking it was Sears appliance repair to fix my broken freezer. They sent a technician out that day and he said he could fix it so I told him ok. He said I had to give him a check and he'd order the parts and have them sent here and a tech would be back in a couple days to fix it. The parts came so I made the repair appt and no one showed up or called. I ended making 5 more appointments and no one ever showed up or called. I finally got a number from another repair service that wasn't a robot service and told them to forget the repair and refund or send me a return shipping label for the parts. Each time they said they would send it and they never did. 4 times I called and still no return shipping label. I ended up buying a new freezer and so far I'm stuck with over $600.00 in parts I don't know what to do with. Please do not use this company.... They are the worst.

Horrible company!! The technician that was supposed to repair our microwave lied about coming to our house- 4 TIMES!!! Then he had the nerve to say the repair was completed according and asked for a review!! What a joke!! Avoid A&E at all costs! Very poor business practices.. Still trying to get my microwave fixed!!!

Sadly I cannot give a minus 5 stars!!! I sat for two days - first day repair guy John W called at 5:03pm and said he ran out of work time and rescheduled me for the next day 8a-12p! No show no call!! Texted him and was like “have no control over anything so can’t help you!” Yet yesterday you were gonna be here as you said and here I am, writing this review!! I have used this service before but WHAT HAPPENED! Horrible horrible horrible!!!

Whichever A&E service technician drives this vehicle is very inconsiderate of other drivers and speed limits that are posted. Switching lanes repeatedly and cutting off other drivers in rush hour traffic, very dangerous and unprofessional. I wish I could give them a negative star rating.