A&E Factory Service

Received call weeks later telling me they want money upfront. I told them I had a service contract. I was told I would have to pay upfront. They took so long to get back to me. They did not care to me it about getting money upfront for service call and you pay for parts also and it up to you to get your money back from your company that told you they would repair your item no charge to you. I would not want this company never to service anything for me. Never will I deal with this company again

Have made two appointments with this company. No call no show. Didn't even bother to call us. Called the hotline and they said it was reported we were not home both times. Don't even bother with this company.

Purchased a GE front load from Home Depot in 2020 and purchased the extended warranty. The washer began to leak and called to set up a service appointment, which was easy and employee I spoke with was polite. And this is where it went downhill...Scheduled for a day two weeks from the call, which I thought was not too bad. The night before the appointment, only got an email stating need to reschedule. I then set up another appointment via online and on the morning of that service appointment "window", it got cancelled AGAIN!!! Third time's the charm but with this company... I doubt it.

First off our lawn mower broke down on June 4th, the guy came out one time, never listened to anything I had to say about what the lawn mower is doing, didn't get on it and ride it, even though I asked him to please listen to it while I drove it and then drive it for himself. Parts were ordered. They showed up on September 7th finally. This is the third time that we've had to have this lawn mower repaired in the 2 years that we have owned it. We have only put 97 hours on it and we own an acre and a half. It takes an hour and 45 minutes to mow it every time.

Purchased a GE Dishwasher from Lowe's and bought 3 year extended warranty. Timer on Dishwasher failed. Called Lowe's Extended warranty and they scheduled A&E Factory Repair services to come out to repair it. A&E technician arrived, took pictures of dishwasher label and ordered the timer for the dishwasher. He proceeded to say their next available service date was one week out. We scheduled it. He said that the part would be shipped to our house and be here when he came back one week away. Fast Forward a bit. The part arrived. Came from GE APPLIANCES. But the box looked big. So I opened the box to check. The Part Number on the Label of the box, did not match the part number on the packing invoice. The part they shipped... was a large plastic bin for a Refrigerator. Not a timer.

Just heard back for my ice maker debacle (trying to get someone to fix a broken ice maker that is under a 5 yr warranty). Bought at Lowe's, took out extended warranty. What a joke. Repair men did not fix the problem even after putting in a new part I waited three weeks to get (because of covid, the standard, I don't really want to do any work excuse). A&E Appliance Repair finally got back to me today to say..."Call Lowe's," (who had said, "Call warranty manufact.," who said, "Call A&E Appliance Repair.") NEVER BOTHER WITH WARRANTIES is the moral of this story and DO NOT BUY WHIRLPOOL.

I submitted a claim to my home warranty contract and they told me to use A&E Factory Service from Sears. It took almost 2 months for them to finally come out only to look. They ordered a new part which took another month for them to come out and install it. The oven still did not work. So after $388.00 we had to buy a new stove. In the mean time the microwave display stopped working. It took almost two more months having ordered the wrong part twice. It’s been since March and still no display on my microwave.

A&E Factory Service came to my home to diagnose my LG refrigerator for $99.00. After determining the compressor was at fault and covered under the LG warranty, they wanted $549.00 up front for labor before ordering the compressor. They could not provide a timeline for the arrival of the compressor. So I declined the repairs. Who charges labor upfront before a repair is made with a component that is covered under warranty. This company uses illegal tactics. Stay Away!

The guy's name is Jess. He refused to give me his last name. He came over, broke the valve in the back of my refrigerator, said that it was already broke. Told me that the part would not arrive until the 15th of August. He never showed up. Nor did the part. This company should be banned from business and not allowed to practice their services with the public.

If I could give a rating of less than zero I would. I was scheduled for repair service and given a time frame of 8 AM to 5 PM. I was provided a number to call for updates. And as the day progressed my time got moved further and further up until my last call which stated they would arrive between 3:45 and 5 PM. While I was still on that call a text message from them flashed at the top of my phone stating that my appointment was canceled. So I called the company and the young lady I spoke to advised me that because I had canceled the appointment there was nothing she could and she refused to believe that I had not canceled the appointment.