A&E Factory Service

A&E are hired out by Sears. Sears has always had a bad reputation for cheating customers. A&E tech are lazy, 99 percent **, quick to brag. Operators are foreigners. When you ask for a specific tech with their number they tell you no guarantees, 2 weeks I have called for a certain tech because he is the only one who is thorough. The rest turn on the machines, that is the extent of their work and leave. It a constant fight for the tech. Remember you pay your money. It's your choice not theirs. April 2018, Northern, Ca.

I had an appointment scheduled for today from 8 am to 12 noon and I received a call from this company at 9:20 telling me that their technician won't be able to make it out today. I'm super pissed off because this is some **! Now I have to be without my dryer that's only a year old until next Friday.

This washer is in at a location two hours and 110 miles away from our home. After ordering two circuit boards, finding that neither worked, then deciding that rods were needed, the last technician said that he'd just had back surgery and he couldn't move the washer to install the rods. He convinced the home warranty company to buy us a new washer (this other washer was only three years old but had never really been right). When the new washer was delivered, the water seal was broken. The repair was once again assigned to A&E. I told them, and GE wrote on the ticket that the water seal was broken.

I'll be letting everyone I know not to use them.

I bought a Haier gas dryer and within the warranty period, heat didn't work and door latch wouldn't keep door closed. Went through Haier- first place referred to came out, said he needed to order a part, and never saw or heard from him again. Second service was A & E appliance repair. Luckily, I read reviews before guy showed up. First, the appt was scheduled for me on a day that I work, within a 8 hour time window. When I called to change the appt, I was told by customer service that the repair person would show up "on their schedule, not yours." Got a call this morning that he would be here within a half-hour, so at first I thought, great, I can get this taken care of right away and get to work.

Our hot water heater went out and we couldn't get the pilot light to come back on. This was on a Sunday. I called the American Water Heater Co and they were extremely nice in helping me get all the info they needed, then they told me to call A&E Factory Service to set up an appointment for the repair man to come. I called the following day, they set me up for Tuesday. Later on Monday they called to say they overbooked Tuesday and would be here on Wednesday. I explained we need the hot water especially since my husband just got out of the hospital. The lady was very nice and said for sure the repairman would be here on Wednesday.

These Serviceman are the best in the field. I had to have my LG refrigerator repaired and they came the same day I called in for service. The gentleman called me and told me the approximate time he would be at my house. He arrived within the time window I set up. He ordered a new compressor for my refrigerator. When another serviceman came he found LG had put the wrong part in the box. He called his office and had one brought to my home while he started the replacement. He told me in every part of their industry, the manufacturers ship the wrong or defective parts which makes them look bad. Anyone with a brain can understand their frustration. My refrigerator works great and I’m very pleased with the professionalism of A&E Factory Service. I would definitely use them again.

I had purchased a Magic Chef Portable Dryer that worked wonderfully for the first two months then it started thumping and no longer drying the clothes. I contacted Magic Chef as the dryer was under warranty. They scheduled a service call for the following week. The next day I got a call from A&E saying they could not make the scheduled day and wanted to reschedule for the following day. I said that was fine.

I have had my repair appointment rescheduled 3 times over the course of one month. I have a protection agreement and each time, the day of the appointment I am rescheduled. Their customer service is terrible and rude. DO NOT BUY ANYTHING FROM A&E BUSINESS! Unless of course you want crappy service and bad products.

I bought a Kenmore Elite Electric Range in December 2016. About four months after purchasing I noticed that the warming drawer would not open when the oven was being used. I called A&E for warranty service and they have come out over a dozen times to try to fix the problem. Every time they came out they did not fix the problem. I then have to call back and get another appointment. They schedule the next appointment for 3 weeks out. Two times they never even showed up after making the appointment, the last time they were here I didn't even have an appointment scheduled.

If I could give negative stars I would. They never notified us - by text or email - when they were going to show up. They showed up, and without looking at anything, diagnosed the problem. Told us it would be at least two weeks and $500 for the parts and then demanded a check for the $99, as opposed to a credit card, because their machine was "broken." They then used that same "machine" (iPhone) to deposit the check electronically. So much for it being broken... to top things off, the "service tech" then tried to sell us a $50 a month warranty program. You never actually fixed anything! Why would we pay you more?

A&E is a, "CLOWN SHOES" company and it's shocking to me that Lowe's would ever suggest these half-wits to any of its customers. The problem actually starts with Lowe's corporate. I will never walk into Lowe's ever again and neither will my family nor friends nor business associates. I sit here with a non-functioning (Whirlpool side by side) fridge that I certainly cannot use. A&E will not give me any contact information to their legal department. Evasive habits and lies is what seems to compel this company. They take on way too much work/jobs and end up dumping on their customers that relied on them to fulfill their contract. I have accelerated this situation by getting the Iowa Attorney General's office involved. I suspect that they will have means of contacting these losers. If anyone out there has contact info about A&E, please publish/post it? Interested in finding out ownership as well.

I would give this company a negative 10 if I could. So unprofessional! I have been waiting for over a month to get my dishwasher fixed. The first time a repair guy came out, he had no idea what he was doing and told me there was nothing wrong with it. So that was a wasted day off work. The next appointment a guy came out and said it was the seal around the sump pump, but he didn't have the part on him. So another day off work wasted. They ordered the part and scheduled a 3rd appointment and my husband took off work. Now they call and say they have to reschedule because the part is on back order.

Freezer on Side By Side LG Fridge not Working - I would rate a negative if available! Scheduled appointment on Wed. for Fri., two days out, best they could do; Lowe's said call A&E in AM? Called Thur. morning to see if they could move up as everything was defrosting. Got agent in Philippines, very difficult to understand, but insisted my Range appointment was set up for Friday morning, Range? Asked to speak to supervisor, but was told I would get the same result, "Nothing". Finally got a Supervisor online and she was very indignant, insisted Range was the trouble? Even though notes on order stated Ice-maker not working and freezer not working. I questioned her as to what an ice-maker and freezer had to do with a range, again indignant responses and would interject with her scripted responses limiting me from talking. She insisted that it was Lowe's problem as they made the mistake. Not once did she offer "Let me see what I can do".

This has been such an unbelievably frustrating experience. We arranged for service almost two months ago because the our 2014 Kenmore Elite refrigerator (under warranty) was not producing ice. After waiting two weeks for the soonest appointment, the initial technician replaced our ice maker without any doing diagnostics. He was here under 10 minutes and charged us around $350 for the part and service. After two days we confirmed that our refrigerator was still not producing ice, so we scheduled another service.

If I could rate this at a negative number I would have. I had them out to repair my ice maker. Repairman charged me 149.99 to look at the maker, force it to fill. He charged me for a "preventative maintenance review of my refrigerator" that he did NOT look at anything else in the fridge! When I complained to the company they refused to do anything to refund the money. In fact they gave me a runaround with the phone calls, transferring me to someone claiming to be a supervisor, that I found out on the subsequent call she was in fact NOT a supervisor!!! HORRIBLE company!!!

The service technician (who has visited my house 4 times in the last 42 days) has repeatedly said that my new (purchased Aug. 27, 2017) Kenmore Elite refrigerator freezer is a lemon and should be replaced. However, he keeps ordering parts (compressor, evaporation system) because someone at corporate tells him to. Compressor failure and evaporation system failure within 29 weeks of ownership. The unit is a lemon!

A&E is anything but service oriented. I purchased a LG washing machine several years ago. I attempted to contact A&E Service to arrange for a repair. After being on hold for over 23 minutes, I finally reached a CSR named Dave. After checking his computer, Dave could not find an appointment for the next three months! He then decided that A&E did not cover my area which is a part of Georgia with over 200,000 people. I then asked Dave if he was in the US and he said he was at an offshore call center. I asked for a call center in the US and he offered an explanation that he could not give me a US call center. I asked again and got disconnected. What part of "service" leaves you on hold for 23 minutes and then hangs up on you in 60 seconds? Will NEVER use A&E!

Hard to know where to begin. I bought a Frigidaire dishwasher online from BestBuy.com. Seemed like a very nice unit for the first 3 uses. Then something seemed to be wrong with the door and bottom pan. Loud banging upon closing door. Called Best Buy who told me to call A&E. First question from A&E was "which Sears or Walmart did you buy the dishwasher from?" After 1 hour on the phone I somehow got them to send a service tech out. Service guy comes out and promptly declares "what a piece of junk!" Nice to hear after spending over $800 on what I thought was a nice unit.

I never chose these bums, my Whirlpool oven ceased to function one day, it was off warranty, so I figured I'd just call Sears... bad mistake. I spent 10 minutes with the Sears customer service tech setting up a service appointment the following day. The time came and went, I called Sears. They said they had no record of me ever calling. I angrily gave her the same info and set up an appointment at the next available time... six days later.

Had serviceman come out to check my fridge, came said it was computer board. Going to cost 600. If you get warranty service it will be 50 a month. The repair would be 274.00. Said ok being desperate for my fridge to work. Scheduled appointment to install. 2 weeks later another repair person comes to change a part on the door. Excuse me it's not the door that is broken. It's the computer board. Now it's a week until the holidays and I have no fridge. Tried to get my money back now 2 days and I am getting the runaround. The last person I spoke to said I would have to wait until someone calls me on Friday so they can go over my complaint. I don't want to go over anything. I just want my money back. THEY ARE HORRIFIC.

Do not do business with this company, all call staff is foreign. They run a bait and switch scheme which goes like this... $100 non-refundable service call, they bring no parts to fix even the simple things and then tell you it will cost $400 to fix a $40 part. At which time you balk as the guy has been at your house for less than 5 minutes, never touched the product and is asking for a check or credit card or he will call the police. We thought this was a reputable part of Sears, the company was A&E Factory Service https://www.aefactoryservice.com/. Save your money, don't do like I did and pay $100 for a here's your stupid sign.

Upon the initial diagnosis of my refrigerator, I was told what parts I needed and what it would cost. I was not able to get the repairs done at that time but the receipt stated that within 90 days of the estimate if I decide to get the repairs done, as opposed to paying another $99 show up fee, I only be charged 1/2 however I was only given $30 off the service call. I scheduled another appointment with Sears (A&E) for the repairs. I took a day off from work and no one showed at all. I had called several times throughout the day to learn what time to expect them and the operator kept telling me they were on their way.

Whirlpool Washer WTW8000DW Purchased 02/28/2016 from HHG. Paid 199.99 for 5 yr service contract. Trouble started 11/09/2017 with washing machine going out of balance in spin/rinse. Drum is spinning at high speed with water running. Goes out of balance. Shuts off. Also had noticed water level almost to top during rinse sometime on any cycle. Reported to A&E. They set an appointment for 11/22/2017. Tried to use stopping washer before spin rinse and just using spin/rinse on panel. Worked fine until it stopped pumping water out and wouldn't go into spin. Also noticed agitator loose. This was on the 20th. Service person was supposed to be there before 5:00pm. Showed after 6:00. Did a diagnostic, said bad door switch, had to order, rescheduled for 12/07 would send part to house and call when it arrived.

This company has the worst service techs in the world. They schedule you so that you have to take off a full day of work, then they don't show up or have the common courtesy to call you to tell you they are not coming, so not only do you lose a day's wages but you don't get your lawn mower fixed either, Sears is who uses this worthless company, but Sears is also worthless so I guess they hire people like themselves. Also this service company never has the proper parts on hand.

I bought a very expensive convection microwave oven from Sears. Just after the warranty expiration it broke. I called A&E out to fix, and they did and talked me into an extended warranty, which I bought. The microwave broke again, same thing, a couple of years later, after warranty expired (of course). I called them out again, and they were able to fix it for a lot of money.

The washing machine from Sears (GE) started giving us trouble about a year ago and since we have the extended warranty, or service contract, we called Sears, and they sent A&E out. This was in March of this year. The guy could not fix it (need parts) so this began the long process of ordering parts. And repeating this process several times, and now it is November, and the washer still does not work. This was the last straw, so we called and demanded that they send this (incompetent) serviceman back out the next day order to get it working. No good. The earliest they said was the end of December! After this last trip and no result (again!), we have decided to get a new machine from someone who does not use this useless outfit, and sue them for the cost of the new machine. Never again from Sears as long as they use these people!

We purchased the extended warranty through Sears on our washer. It started leaking so we called and two weeks later a repairman shows up to tell us he cannot find anything wrong. A month later the washer malfunctions again and floods three rooms! Call in again and another two weeks a repairman shows up and says he found an issue but does not have the part and has to order it. Tells us it will be shipped to our home and WE will have to call back in to schedule another appointment. I call and like the times before on hold for 30 + minutes to speak to a unfriendly person who speaks broken English and find out it will be ANOTHER two weeks to get the new part installed. On top of all this we have to deal with another third party company to fight to get the water damage taken care of. What a run around and waste of hours of my time on hold, getting transferred from one place to another AND having to take our laundry somewhere.

My Kenmore refrigerator quit working on November 4th 2017, I called Sears and they set up an appointment with A&E to come out on the 17th. That is 2 weeks without a refrigerator and they said that soonest appointment they had. That was ridiculous and what am I supposed to do with all my food. They didn't have any sympathy and wouldn't do anything else to help. I got a call from Sears automated message the day before the appointment saying the repairman would be at my house between 8 and 5. They were supposed to call when they were on their way so I could be home, he didn't call until he was sitting in my driveway. I told him I was at work and he would have to wait until I could get there, he also asked if I had the part to be replaced. I informed him that nobody has been there yet to diagnose the problem and why he coming.

Reported a heavy frosting problem with our LG french door fridge with bottom freezer about 3 weeks ago. I should mention that the fridge and freezer worked perfectly until and at this time but frosting hinted of future problems. Our Lowe's long-term purchased warranty was meant for these events. A&E service tech came and examined fridge and we were told "need part". Part was sent about a week later (from LG??). Subsequent service visit occurred yesterday but from a different A&E tech. On instructions from first tech visit we had defrosted the fridge for 2 hours prior to the tech's arrival. (Not required - just trying to be helpful).