A&E Factory Service Reviews

I had a A&E Factory Service technician at the house this morning that was completely out of control. He come into my house and said "You are nowhere ready for me to work", Because I had a bottle of bleach on top of my washer. He pushed me to the side, and tried to leave. I went out to his car demanding he come work on my washer, and He called me a **. My Husband come home, and he told my husband he had a fever, and should have been there anyway. This guy has his wife in the car with him. He has completely messed my washer up, has no clue what he is doing. Absolutely uncalled for with any company. Go elsewhere, and save yourself the Headaches. If they send this man to your house for repairs, call the police. Terrible. Terrible.

I could give this company a "ZERO" stars, that would be my score. They have so far rescheduled me 6 times. My appointments are set up ETA 8am- 5 pm. Most of the time, they rescheduled me after 4 PM. This company is a total JOKE.

In calling to get an appointment to repair our Kenmore refrigerator...after being transferred on the phone 3 times....I kept being told that they "had no appointments" and that "people normally called 2 weeks ahead of time" for an appointment. (How do you know when your refrigerator will go out???) The best this guy, Haskins, could do was say that I would be sent an email within 48-72 hrs to see if an appointment became available. He would not give me a local repair service that could honor the warranty. My usual go-go repair guy said that they used to be able to get the part and install it but now, only a certified Kenmore repair person can do the work....and how do you find that person??? If you're reading this review I can honesty say, NEVER use this company for service! I rarely write reviews except when I've had good service but I couldn't let this slip by. I also told this Haskins fellow that I would be leaving a bad review....(no comment).

If you live in Yuma Arizona do not use this company! Tech named Brian is awful. He took two steps in our home and left while I was on the phone with Sears. He refused to fix the washing machine issue he has previously supposedly fixed 3 days prior. Then entered notes stating we refused the service for our warranty company. He’s a complete tool bag. Trying to call this company is near impossible. Even my home warranty company can’t even get ahold of them.

I have called this 800 number on 3 different occasions to get service. Each time they schedule a technician visit and after waiting all day for them to show up I get a virtual message that "unforeseen circumstances" prevent the technician from showing up that day. They reschedule usually 2 more times before a technician finally arrives. I try contacting the company to talk to the supervisor and the person receiving the call does all they can to prevent you from talking to the supervisor. After finally getting transferred to "supervisor" and waiting 20 minutes, I get the same "story" as the previous 2 times..."the technician had an emergency". I find this as their next line of defense. They are not forthcoming.

only three have been kept. Six were rescheduled on us (with less than 12hr notice) or the tech completely no showed. Incompetent technicians and criminal lack of responsibility to the customer.

Missed 2 of 3 appointments, after asking me to comfier the 3 times each. The 1 time they did show up they confirmed the problem, but did have the part. After having me send them multiple pictures of the serial number and the part. No wonder Sears went out of business.

One of the worst companies I've ever worked with in all my life as a business person I can't imagine running a business in this manner. They have AI running all their scheduling then when you try to speak to someone it's outsourced to Asia so you can't speak to someone you understand or cares. They change your appointment without notice and do not show up. Never fix your appliance.. They've been to my home four times and have not fixed it as if yet and it's been six months. Of course, it's warranty work. They do the best they can to wear you down so you give up and go elsewhere. It's the worst run business I've ever run into since I've been dealing with Sears. Is it any wonder why that is no longer? But they have a satellite business under another name.

Same complaint as the rest has rescheduled 3 times no-show. Today 6/10 guy called said he was on his way at 1:00 asked what he is repairing I said recall, asked if I had part, said yes he said he'll be here at 1:45. At 4:05 received text "because of unforeseen circumstances we have to reschedule" 6/25!!!! NOT! CALLING SAMSUNG TO FIRE THEM! Took 2 days off work plus had to sit around 2 days from 8am to 4pm waiting for a no-show.

These people are not to be trusted. I have had my repairman no-show 3 times now. Complete scam. Originally scheduled for 6/3 but no showed because they didn't know if the part was in. Rescheduled for Friday, 6/5 but never showed up. Re-rescheduled for Monday, 6/9 for 8:10am. Didn't show. Time changed to 9-10:09 am, didn't show. Time changed to 12-12:30, didn't show. All the while, customer service promising the technician would call or text me to update. Never showed up and never got an update. Now they say no technician is available until 6/12. DO NOT USE!!!