A&E Factory Service

My new Samsung fridge went out. It took 8 days for them to have a appointment for me. After being given the window of 8 am to 5 pm the tech finally showed up at 6:30 pm. I had called the 800 number several times and was told each time I was next on the list and they would have the tech call me, which never happened. The parts were ordered and I was told this might not fix the problem because he could not troubleshoot any farther. The appointment I was given to have the parts put in is 2 (two) weeks out. Waiting 3 (three) weeks to have a fridge repaired is outrageous. If this was not covered with a warranty I would have told them to pack sand a long time ago. I also learned they are the only ones in our area that can work on Samsung products so I will never buy that brand again.

I was directed to A&E through the warranty department of GE. My new refrigerator, a GE Cafe, stopped cooling after only five months of use. Lowe's won't assist as I didn't buy the extended warranty. Have spent 5+ hours on hold and going back and forth between GE saying GE had the parts to repair it and A&E saying they couldn't get the parts, they were on backorder. Every time I called A&E, directed to a call center in the Philippines, I got a different story. Initially, the A&E Warranty Technician said the refrigerator would be repaired in two weeks and the parts were in stock with their warehouse. Going on four weeks, still no refrigerator, no parts, no estimated date. And no accountability from either corporation. No tracking number for the order they supposedly placed. Would give a 0, but the optimist in me holds out that any day the parts and technician will show up. Then who knows? Will they be able to repair the refrigerator?! To be continued.

Our LG freezer stopped working mid-September 2018... Repairman came out and said he "fixed" the problem and to give it 24-28 hours to get back to normal. We waited. No change. Call back to reschedule another repairman to come out... The person I talked to said the appointment was scheduled and then they never showed up. Called back again... Same thing happened again, the repairman didn't show up. Had my husband call. Finally got an email confirmation of the appointment.

September 5: A&E technician came to diagnose repairs needed to a kitchen range and set up a return appointment on October 1 to make repair. Just before that date, A&E dispatcher called to say he had no technician available and rescheduled for October 10. On October 3, I began receiving automated calls from A&E asking me to call their 800 number to schedule a service visit. After the second day of those automated, computer-voice calls, I did call and was told that no appointment was showing up for me on October 10 and that no technician was available on that date. A new appointment was made for October 17. However, a technician did come on October 10 and made the repair. I called A&E to cancel the October 17 appointment only to be told that there was no appointment for October 17.

I can’t even give these guys a one star! My fridge broke down early September! Immediately I was told that I should’ve never have bought an LG was the first thing out of most people’s mouths! When they came to look at my fridge they diagnosed that the compressor was bad. Then I realize that LG had a class action lawsuit against them for sending out bad compressors in all the refrigerators and knowing about it. Once I made the appointment they showed up on September 20 and diagnosed the problem and charged me $280! My appointment was scheduled for October 10, 2018. I get a phone call telling me that they are going to be here on that day the night before!

I bought a Sears Kenmore refrigerator in Sept. 2013. It stopped working in July 2018 (less than 5 years old). A&E Factory Service sent a technician 3 times to my house to repair it. On the 3rd try he declared that the refrigerator was UNREPAIRABLE and I would be hearing from Sears as to how to get the warranty replacement. Now after 2 months of phone calls, e-mails, letters etc. I have been told by Sears that they cannot honor the warranty since THE A&E TECHNICIAN DID NOT FILE THE CORRECT PAPERWORK. SEARS requires you use these people for warranty repair work - BUT now their incompetence has become my $2500 problem. DO NOT BUY ANY PRODUCT where these people do the warranty repair.

I wish I read all these reviews before buying my fridge. So apparently the cooling has stopped in my fridge which I suppose to be an urgent issue. I called Lowe's and was directed to A&E service repair. These people scheduled me for 10/2/2018 from 2-5pm. Me and my husband are working so he stayed home for this serviceman and these people didn't show up. Even I left early for home as my husband had some urgent work. At 4.45pm, I started calling A&E service and somehow couldn't get through them (the message on the other end - due to unavoidable circumstances, they had to close the office). I called Lowe's and even they could not get through A&E. I was on hold with Lowe's for 2 hours and so I hung up. At 7.30 pm the serviceman called me and said that it's late and so he will come the next day between 10-2 pm.

Never Ever call this company for service, if you need service, because you're most like not going to get it. On 9/14/18 I called Frigidaire, since my dishwasher is 6 month old and not cleaning my dishes. They said they'd have A&E come to repair it and that A&E would call me within 24 hours to set up an appointment. I never got a phone call. Since that was on a Friday, I figured they'd call Monday or Tuesday. They never called, and I had no phone number for A&E to call them. So, I called Frigidaire. They told me I was scheduled for Wed. (the 26th) and that A&E would call me the night before. (So A&E had 10 days to call me to say when they were coming, but they never). Tues night I did get a message, on answering machine, they would be here between 8-12 on Wed.

We had a service repair appointment today from 1-5 pm. The technician called and said they would be late and there between 6:00-6:30 pm. We called at 6:35 and they said, "Oh I had other calls I had to take" and so he did those. Couldn’t explain why they were going to be late and didn’t call. Very rude and hung up saying, "I will be there at 7:30 pm." Here it is 8:00 on a school night where I have to get kids fed and to bed and he still hasn’t showed up! Called A&E Factory Service and all they can say is he probably got tied up. Worst service ever and will call Better Business Bureau about this. It not a credible device and they can’t be counted on. They tell you to make sure someone is home during this time so I took the day off from work and they didn’t have the decency to show up!

We are trying to get our washer fixed for a month now. First the repair person did not have the part and it needed to be ordered. Two weeks later it came with a broken edge. Meanwhile we had to reschedule our appointment again. We scheduled an appointment and we received it a week and a half later on Tuesday afternoon. However we also checked with Lowe's (the repair is due to extended warranty through Lowe's) and were told that the appointment is really scheduled for Wednesday morning. I took time off work to make sure I can be there, and now (Tuesday) we are notified that the appointment will be on Wednesday afternoon, or a week later. A&E Factory Service is extremely unprofessional. Lowe's is irresponsible for hiring A&E. I will never get the extended warranty from Lowe's again. I am not sure I will get any appliance from Lowe's on any occasion.

I have been scheduled and rescheduled with these folks since August 21st first appointment and still do not have my fridge repaired!!! Two different technicians were sent at different times with different recommendations. Appointments were canceled, but not until I called to ask when the tech would arrive since he did not arrive on time. I was told he was on his way, but by 8:30 PM, I figured he wouldn't be here. Calling the next day, I was told it would be 2 weeks before I could get an appointment.

Have had multiple appointments set. Came out and fixed the dishwasher. The next day it broke down again. Had to wait another two weeks for someone to come out, they came out and I had to order parts which took another two weeks. Have scheduled three appointments now. Two no-shows and my final appointment got shifted another three days because they decided they weren’t available for a technician today on my schedule appointment. Absolutely terrible customer service. Terrible company.

I set up an appt date and time on 08/31/18 for 09/04/18 between 1-5 pm to come fix and ac unit. They never showed up. Found out they contract out work. They are a 3rd party call center and have to another company yet they refuse to give you the information of the company coming to your house. Then I have an appt for 09/07/18 for dishwasher. They said I would receive an email with the 2 hour window time. LIES!! I had to call to get the two hour window and then they didn't show. So I called back and was told they would reach out to me and then spoke with a supervisor (what a joke) that said my time was 8-5. I have about had it with this company. This is the worst customer service ever!!! Please don't use this company. Please go elsewhere.

Bought service contract to repair fridge in 11/2017. 4 service orders, 7+ service calls, needed parts arrive, new call set for 8/30/18. Confirm call on 8/29. Re-scheduled 8/30 for 9/7. NIGHTMARE! Constant runaround on phone. No one can help - just re-schedule.

I went online and made a appointment. The only availability was 1 to 5 PM on a Thursday. I came home from work and waited at 5:05 PM. I called the company and their response was the technician was running late on the prior call and that he would call me with a ETA. I never received a call from the technician. I subsequently called the company every half hour between 5:00 PM and 8:30 PM. Always being promised he is on his way. At 8:30 the phone message was the office is closed. I missed a half a day at work and had to cancel a business dinner. One star is one too many.

I don’t normally write reviews. Because of my experience I am compelled to try to prevent anyone else from giving any money to A & E Factory Service. On June 29th the technician arrived promptly at the scheduled time. My freezer was getting ice build-up on the bottom and then stopped cooling. Google diagnoses this as an ice blockage in the drain. Ironically so did the technician. He then graciously let me know that I could buy a home warranty to cover future repair costs, and I would save $50 today. It was only $69 a month. I declined. He then informed me that the repair cost would be $234.33, and it needed to be paid before any work could be done. Since this was going to fix my fridge, I gladly paid.

Kenmore refrigerator stopped working 7/19/18. Called for repair-service, came 7/20, ordered 2 parts one a condenser. Condenser arrived - another service man came stated, “You need 4 more parts as the condenser is an LG, not Kenmore.” One part received of 4 and Sears service called 8/8/18. There are 2 parts that have not been found yet and it may take weeks to find, they might need to look in China, Japan, Europe. Sears has the option to replace the refrigerator under the Master Protection agreement if unable to find the parts or fix the refrigerator, as the refrigerator is 13 years old. Unknown when the parts will be found or if they will ever be found.

Where do I begin? First off, all these negative reviews, based on experience, I truly believe to be 100% correct. I had to deal with A&E 2 times. My first time besides the canceled appointments where I waited for them to show up only to have them not come 3 different times. In-between that time. The first tech came and diagnosed my brand-new washing machine and determined a leaking gasket. He said he would order it and he rescheduled. The second tech that came never had the part and he told me he didn’t know about it even though it was on my first technician’s paperwork that we both had.

Consumer beware! This company is the absolute worst to deal with, they have been to our home four times and our refrigerator is still not working. The whole deal has been a nightmare. On top of that we paid them and never got a receipt for our warranty. Their tech said he was unable to give us a receipt and that his Manager Ray would email us one in the morning. That was a week ago. I have called twice now and just get the runaround from this company. I wish I could give no stars for this company!

GE scheduled A&E to come out and fix my CRAP refrigerator, the 1st service tech to show up was ok, he said that he had to order parts and so forth and when the parts got here he come out and installed them. That did not fix the problem and GE again set up for A&E to return to check it out once more, Well the idiot that they sent out came out a week after the 1st service tech, He was rude and smelled and looked in the freezer and the refrigerator, messed with the controls, turned and looked at me and said, {how he spoke to me} "Ice maker has been in hot warehouse, then ice maker been in hot truck, it hot outside and ice maker need to cool down to work," I said to him even if that was the case it has been in place for well over a week. He never says what is wrong, what he is going to do and leaves, I call GE and since I raised so much hell they said they will switch out the refrigerator for a new one.

We hired this company to come fix our Washing Machine on June 26th, 2018. They sent out Garrett. Garrett was rude from the minute he walked in. He opened the door and said that he could not read the model number, therefore could not help us. My wife informed him that there is a sticker on the back that has the information on it. He told her she did not know what she was talking about and that they would not put them there. She asked him to help her turn the machine so she could show him and he refused, only saying it’s a waste of time. They do not put them there. At that point my wife threw him out of our home. They expect a $89 payment for services. I would not hire a company that believes being rude, disrespectful and not doing their job deserves payment.

Issues with a new LG washer under factory warranty and with an extended warranty. LG set up an appointment with A&E Factory Service. They never once mentioned that there was a Diagnostic fee. The unprofessional and rude want to be repair guy came to the residence. Instead of testing the washer, he spent an hour schooling my spouse on how to use the washer and made feel like she was stupid. In the middle of his speech, he mentioned a Diagnostic fee of $94.00. He was quickly told that the washer under two warranties and that the bill will not be paid by us. He still left the bill on the counter. A month later, I received a bill from A&E Factory Service for $94.00 which could be paid in full or in three installments. Failure to pay would result the unpaid bill be sent to collection. LG was contacted to deal with them. A&E Factory Service is the worst company for repairs and services.

A&E Factory Service sent an untrained tech to perform a very simple repair on my brand new appliance. In short, he ruined the unit. After waiting over 4 months with repeated service calls and many new parts along with being treated extremely rudely by a tech named Randy. Randy yelled and screamed at me and when I asked him to wait for my husband to come and help him get the appliance out of the wall cabinet. He pointed his finger at me and YELLED "Lady, get out of this kitchen and go sit down over at that table!!!" I kept begging him to just stop and wait for my husband. He was bowing the whole front of the cabinet. When I asked him to stop because he was going to ruin the cabinet, he told me "I could make these cheap cabinets by the end of the day!" I have recently learned that this tech is not trained to fix microwaves. He is trained to fix lawn mowers.

Their time frame is, "We'll be there between 8am-5pm." Good grief. I saw the bill. Water line diagnosis $345!?! They still a cup in the water dispenser and say... "Yep. No water..." That's their diagnosis!?! On day three... "Oh I don't have the parts with me." Then why did you come!?!? This wait time is ridiculous. Lowe's needs to reevaluate who they use to service appliances!

I received a bill for the repair of a Samsung Range. I had contact the company I have a protection plan with about repair of the range. A technician showed up to see what the problem was. Said they would get back to us. Never got back to us and so I made several phone calls and found out part was on back order. Then in April I received a bill for the repair. Tried to talk to someone in A&E about the bill. You cannot talk to anyone about bills. All they do is give you phone numbers and websites you can pay your bill.

I have a contract with A&E. The first repairman came out on June 7 and ordered parts. Now I am continually being rescheduled because not all the parts have arrived. This is not the first time this has happened. Earlier this year I spent a month without my washer for the same reason. Do not ever buy a contract with this company. Do not ever call them period. They will call you up and lie to you. Yesterday they called me and told me my part would be here in 5 to 7 day. Today they called me and told me they had no status on my part. Their job is not to repair your appliance. No one should ever use their service. If I could give them less than one star I would.

Refrigerator was never fixed. After waiting a month, they never even showed up. They called once, but never appeared, I waited in driveway for hours. Then just to get a call in to these guys you will have to talk to someone in Philippines, then they will tell you, "You have no contract." I have called 4 times, each time was over 1 hour, they tell me in broken English I have no account. After a hour of arguing they somehow find it. I do not drink but after dealing with these idiots, I had one. It's nothing more than a scam, a total ripoff, and it's a 3 year contract. To get up the courage to call these idiots again and be told I have no contract is more than I can bear, much less actually get something fixed, what a joke.

I bought a Samsung 55" TV from Sears on July 31, 2016. On May 20, 2018 it went blank. I contacted Sears online and was told that the earliest appointment was set for May 31... ELEVEN DAYS OUT. I complained. The person at the other end volunteered the 877 number the next day and to call and confirm and perhaps see if they could give me an earlier appointment. I called the next day only to find out that they had NO record of my transaction. I was told by phone that the next available date for service was June 7 (18 days out). I complained and told that person that I had the transcript of the Internet conversation. Next thing you know I was bumped up to May 31 but they could do no better. I was told that the service would be between the hours of 8 AM and 5 PM. I asked if they could narrow the window and they said "NO".

I have a Sears Home Warranty. We had a fridge which over past 4 months would freeze too much - too cold. We call Sears [A&E Factory Service]. They made it worse- week 1 fridge died completely, week two second trip parts done, now 3 weeks later the tech is onsite and doesn't know a frog from a washer. HOW DO YOU FIND THEIR HQ TO BRING TO COURT???

Lowe's has always send Field's Factory Service, but this time, were sending A&E. Supposed to be here today between 8am-12pm to repair my refrigerator. I realized, by mid-morning, that unlike Field's, I had received no emails, phone calls, etc. confirming appt. I called Lowe's and they confirmed with A&E they were coming. At 12:30, I called Lowe's again (their customer service is the BEST) and they checked and said A&E had changed my appt. to 1:53p-3:53pm without telling anyone due to another service call that went way late. We agreed that A&E must be here by 2:30pm, and Lowe's let A&E know, as I have an appt. at 3pm (after sitting, waiting all day). Still nothing from A&E, no call, no email, and I starting reading these reviews. Just called Lowe's and cancelled, Field's will be here Friday. Not even on a bet should you use A&E.