A&E Factory Service

I don’t normally write reviews. Because of my experience I am compelled to try to prevent anyone else from giving any money to A & E Factory Service. On June 29th the technician arrived promptly at the scheduled time. My freezer was getting ice build-up on the bottom and then stopped cooling. Google diagnoses this as an ice blockage in the drain. Ironically so did the technician. He then graciously let me know that I could buy a home warranty to cover future repair costs, and I would save $50 today. It was only $69 a month. I declined. He then informed me that the repair cost would be $234.33, and it needed to be paid before any work could be done. Since this was going to fix my fridge, I gladly paid.

Kenmore refrigerator stopped working 7/19/18. Called for repair-service, came 7/20, ordered 2 parts one a condenser. Condenser arrived - another service man came stated, “You need 4 more parts as the condenser is an LG, not Kenmore.” One part received of 4 and Sears service called 8/8/18. There are 2 parts that have not been found yet and it may take weeks to find, they might need to look in China, Japan, Europe. Sears has the option to replace the refrigerator under the Master Protection agreement if unable to find the parts or fix the refrigerator, as the refrigerator is 13 years old. Unknown when the parts will be found or if they will ever be found.

Where do I begin? First off, all these negative reviews, based on experience, I truly believe to be 100% correct. I had to deal with A&E 2 times. My first time besides the canceled appointments where I waited for them to show up only to have them not come 3 different times. In-between that time. The first tech came and diagnosed my brand-new washing machine and determined a leaking gasket. He said he would order it and he rescheduled. The second tech that came never had the part and he told me he didn’t know about it even though it was on my first technician’s paperwork that we both had.

Consumer beware! This company is the absolute worst to deal with, they have been to our home four times and our refrigerator is still not working. The whole deal has been a nightmare. On top of that we paid them and never got a receipt for our warranty. Their tech said he was unable to give us a receipt and that his Manager Ray would email us one in the morning. That was a week ago. I have called twice now and just get the runaround from this company. I wish I could give no stars for this company!

GE scheduled A&E to come out and fix my CRAP refrigerator, the 1st service tech to show up was ok, he said that he had to order parts and so forth and when the parts got here he come out and installed them. That did not fix the problem and GE again set up for A&E to return to check it out once more, Well the idiot that they sent out came out a week after the 1st service tech, He was rude and smelled and looked in the freezer and the refrigerator, messed with the controls, turned and looked at me and said, {how he spoke to me} "Ice maker has been in hot warehouse, then ice maker been in hot truck, it hot outside and ice maker need to cool down to work," I said to him even if that was the case it has been in place for well over a week. He never says what is wrong, what he is going to do and leaves, I call GE and since I raised so much hell they said they will switch out the refrigerator for a new one.

We hired this company to come fix our Washing Machine on June 26th, 2018. They sent out Garrett. Garrett was rude from the minute he walked in. He opened the door and said that he could not read the model number, therefore could not help us. My wife informed him that there is a sticker on the back that has the information on it. He told her she did not know what she was talking about and that they would not put them there. She asked him to help her turn the machine so she could show him and he refused, only saying it’s a waste of time. They do not put them there. At that point my wife threw him out of our home. They expect a $89 payment for services. I would not hire a company that believes being rude, disrespectful and not doing their job deserves payment.

Issues with a new LG washer under factory warranty and with an extended warranty. LG set up an appointment with A&E Factory Service. They never once mentioned that there was a Diagnostic fee. The unprofessional and rude want to be repair guy came to the residence. Instead of testing the washer, he spent an hour schooling my spouse on how to use the washer and made feel like she was stupid. In the middle of his speech, he mentioned a Diagnostic fee of $94.00. He was quickly told that the washer under two warranties and that the bill will not be paid by us. He still left the bill on the counter. A month later, I received a bill from A&E Factory Service for $94.00 which could be paid in full or in three installments. Failure to pay would result the unpaid bill be sent to collection. LG was contacted to deal with them. A&E Factory Service is the worst company for repairs and services.

A&E Factory Service sent an untrained tech to perform a very simple repair on my brand new appliance. In short, he ruined the unit. After waiting over 4 months with repeated service calls and many new parts along with being treated extremely rudely by a tech named Randy. Randy yelled and screamed at me and when I asked him to wait for my husband to come and help him get the appliance out of the wall cabinet. He pointed his finger at me and YELLED "Lady, get out of this kitchen and go sit down over at that table!!!" I kept begging him to just stop and wait for my husband. He was bowing the whole front of the cabinet. When I asked him to stop because he was going to ruin the cabinet, he told me "I could make these cheap cabinets by the end of the day!" I have recently learned that this tech is not trained to fix microwaves. He is trained to fix lawn mowers.

Their time frame is, "We'll be there between 8am-5pm." Good grief. I saw the bill. Water line diagnosis $345!?! They still a cup in the water dispenser and say... "Yep. No water..." That's their diagnosis!?! On day three... "Oh I don't have the parts with me." Then why did you come!?!? This wait time is ridiculous. Lowe's needs to reevaluate who they use to service appliances!

I received a bill for the repair of a Samsung Range. I had contact the company I have a protection plan with about repair of the range. A technician showed up to see what the problem was. Said they would get back to us. Never got back to us and so I made several phone calls and found out part was on back order. Then in April I received a bill for the repair. Tried to talk to someone in A&E about the bill. You cannot talk to anyone about bills. All they do is give you phone numbers and websites you can pay your bill.

I have a contract with A&E. The first repairman came out on June 7 and ordered parts. Now I am continually being rescheduled because not all the parts have arrived. This is not the first time this has happened. Earlier this year I spent a month without my washer for the same reason. Do not ever buy a contract with this company. Do not ever call them period. They will call you up and lie to you. Yesterday they called me and told me my part would be here in 5 to 7 day. Today they called me and told me they had no status on my part. Their job is not to repair your appliance. No one should ever use their service. If I could give them less than one star I would.

Refrigerator was never fixed. After waiting a month, they never even showed up. They called once, but never appeared, I waited in driveway for hours. Then just to get a call in to these guys you will have to talk to someone in Philippines, then they will tell you, "You have no contract." I have called 4 times, each time was over 1 hour, they tell me in broken English I have no account. After a hour of arguing they somehow find it. I do not drink but after dealing with these idiots, I had one. It's nothing more than a scam, a total ripoff, and it's a 3 year contract. To get up the courage to call these idiots again and be told I have no contract is more than I can bear, much less actually get something fixed, what a joke.

I bought a Samsung 55" TV from Sears on July 31, 2016. On May 20, 2018 it went blank. I contacted Sears online and was told that the earliest appointment was set for May 31... ELEVEN DAYS OUT. I complained. The person at the other end volunteered the 877 number the next day and to call and confirm and perhaps see if they could give me an earlier appointment. I called the next day only to find out that they had NO record of my transaction. I was told by phone that the next available date for service was June 7 (18 days out). I complained and told that person that I had the transcript of the Internet conversation. Next thing you know I was bumped up to May 31 but they could do no better. I was told that the service would be between the hours of 8 AM and 5 PM. I asked if they could narrow the window and they said "NO".

I have a Sears Home Warranty. We had a fridge which over past 4 months would freeze too much - too cold. We call Sears [A&E Factory Service]. They made it worse- week 1 fridge died completely, week two second trip parts done, now 3 weeks later the tech is onsite and doesn't know a frog from a washer. HOW DO YOU FIND THEIR HQ TO BRING TO COURT???

Lowe's has always send Field's Factory Service, but this time, were sending A&E. Supposed to be here today between 8am-12pm to repair my refrigerator. I realized, by mid-morning, that unlike Field's, I had received no emails, phone calls, etc. confirming appt. I called Lowe's and they confirmed with A&E they were coming. At 12:30, I called Lowe's again (their customer service is the BEST) and they checked and said A&E had changed my appt. to 1:53p-3:53pm without telling anyone due to another service call that went way late. We agreed that A&E must be here by 2:30pm, and Lowe's let A&E know, as I have an appt. at 3pm (after sitting, waiting all day). Still nothing from A&E, no call, no email, and I starting reading these reviews. Just called Lowe's and cancelled, Field's will be here Friday. Not even on a bet should you use A&E.

I scheduled to have my GE refrigerator looked at through the Sears home services. I eagerly awaited the scheduled date for one month with no working refrigerator. I was told they would be there between 9:30 am and 11:45 am and would call before getting there so I could leave work to meet them at my house. It was 12:30 and I called Sears and got some overseas call center. I could barely understand them. I explained the situation and they checked on the situation. They came back online and explained that the repairmen had went to house at 9:30 am. They had not called me so that I could meet them. They said they would contact A&E and call me back in one hour.

Please do not use A&E Factory Service for anything... you will regret it if you do. I have to say the tech who came and looked at my GE washer (that was still under warranty) was at my residence when supposed to be on March 3, 2018... to make longer story shorter, I have received two bills for the repair service now, have left several voicemails on the numbers on the bill, been in contact via email trying to pay this bill so that GE can reimburse me, and have yet to be able to pay this bill that I shouldn't nhave to pay since it's under warranty and now they want to turn me into collections.

I called GE about my less than a year old electric stove and the company A&E was the first available. I knew nothing about them. I took the day off work because the appointment was scheduled anywhere from 12-5. When the guy arrived I had him come in through the garage since I'm in a town home. He puts his computer down, bypasses the stove and starts walking around my living room, standing and looking out my front door asking me questions about my house. I was super uncomfortable. I've worked with a lot of contractors and none of them creeped me out... this guy did, a lot. I grabbed my phone just in case I needed to make a call quickly. I thought, he's from a different country so maybe it's his way of making small talk. Either way it was very unprofessional.

After being given an 8-5 window the technician showed up at 3:30 pm. He immediately knew what the problem was so he ordered parts and said the next available service appointment was 7 days out. The parts were delivered on the 6th day. I stayed home from work on the 7th day and finally called at 5 pm to ask where the technician was. I was then told by the 800 number operator that I should have called them as soon as the parts were delivered so that they could confirm my appointment. It was then that I found out that the next appointment was available in 6 additional days. I was told that service windows could not be narrowed down to 4 hours instead of 8 hours. I have taken two full days off of work and still have at least another day to take off next week. There is absolutely no communication with anybody until they show up. This request was placed through American Home Shield, so I don't have an order number or a receipt.

Please understand I'm a nice person and this was important enough to me to go create a Consumer Affairs account to warn other people. Using A & E is NOT easy, you will rarely talk to someone who is not in an overseas call center, you will need to take off work a couple of times at least because they give you an 8 am-5 pm 'window' (all day) and most of the time just do a diagnostic and have to order parts and do it all again.

Let me join the chorus of those who have had an awful experience with this company. They were assigned to me by Sears (corporate office, please take note, as this is the LAST company you should hire on your behalf). Although Sears had been paid to install my refrigerator door that was damaged in a move, these jokers demanded additional payment to do the job.

Lowe's sent a service request 4/20/18 for a water heater repair, received date of 5/4/18, pm time slot. I called today to confirm the time slot because I was scheduled to work. I spoke to Chris, who informed me they did not have my information. However, Chris was able to confirm my name, and address. He kept asking for my cell phone number and after telling him three times I did not use my cell phone, he told me he could not help me. I called Lowe's and received assistance from their Service Advantage department. They contacted A&E, I was given a date of 5/9/18. Lowe's asked to speak to a supervisor and we held for over 10 minutes and was disconnected. In looking at all the negative comments, Lowe's should cancel their contract with A&E. This is my new mission.

Awful, awful services. Do not use!!! Did not fix the dryer problem on the first visit. Had to return a week later and we then needed to order a part they did not have in stock. The part arrives a week later, called to schedule the appointment and they did not show up. I missed a day of work. Here waiting again on day 2, missing another day of work and they have again not shown up. Tried calling customer service but's it's in the Philippines and they read from script. When asked to speak with a manager or someone in the States they put you on hold and do not return to the call. Sooo bad.

Sounds like a bait-and-switch routine - A&E estimate provided in advance for a service call was $89, reasonable enough. Before technician came out, he called to "verify" that service call rate was $249. The only reason that comes to mind as to why the technician would call to verify the rate is that this has been a big problem in the past. I wonder if this is a standard procedure for A&E? Needless to say, I cancelled the service call.

Ridiculous customer service in setting up an appointment! 3 weeks ago we got a call stating we would have a technician at our house the next day between 8 am and noon. We hadn't set up an appointment or contacted the company. Upon calling, I found out it was a service call set up by Frigidaire about a drawer on our new fridge not opening. However, because no one had contacted us about days that worked beforehand, and the next day would be impossible for us to have someone home, we rescheduled it for today. I was told I'd get a confirmation email, which I never did. Got a confirmation call yesterday afternoon, which was good. Same time frame, though. Figured we'd get a call when they were on their way, which we did this morning.

I called LG with complaints about one of their HE washing machines (LG WT5001CW Direct Drive Washer) in February 2018. They sent out A & E techs who stated they needed to order replacement parts. Parts came a week later, tech came back and says he didn't order the complete list... Sorry. Tech ordered more parts and made appointment two weeks out. The day before service, A & E calls and says all parts didn't arrive and that we'll have to reschedule service one more week.

I wish I hadn't given the techs a good review. I feel duped. They came out for the diagnostic, told me the dryer needed a special part because it's older and would need to be ordered. I asked if I could speak with my husband about it and they told me no problem. Just call the repair line and they'd order the part and set up the install. When I went to do that, I was put in touch with foreign operators I could barely understand who told me they couldn't order the part. Only the service repair person can order the part, and since the account had been "closed" I would have to have them come out again for ANOTHER diagnostic (which would ONLY be 50% the cost of the $89 they already charged me) JUST TO ORDER THE PART!

A&E service is HORRIBLE... The first service was asked for November 27, 2017. The Whirlpool dryer was making a terrible sound. Guy comes out, greases the wheels on the drum and leaves. Called out again Jan 20, 2018 since the sound is getting louder. The second guy comes out and says, "You can't grease those wheels because they're greaseless." He orders new wheels and says it’s also not heating so he orders a fuse. Third guy comes out and says it’s the wrong fuse but won't replace the wheels because he says he's not going to do half a job, leaves and parks down the street and takes a nap. Fourth guy comes out and puts the right fuse in but says, "It’s useless putting the wheels in because you should also replace the shafts the wheels come on." Now we have the wheels and the shafts and waiting for the next appointment. It’s April 22, 2018... 5 months now.

Had a appointment set out for 2 weeks through Lowe's. I called and confirmed appointment 8-10 with this company A&E Factory Service. 9:45 shows up. I am calling the 800 number. Lady informs me I was not home!!! Waited 2 weeks and service tech lies that he came out. Worst company I have ever had to deal with. Now I am 2 more weeks out of my brand new washer being repaired. Do not use these people. Dishonest.

A&E are hired out by Sears. Sears has always had a bad reputation for cheating customers. A&E tech are lazy, 99 percent **, quick to brag. Operators are foreigners. When you ask for a specific tech with their number they tell you no guarantees, 2 weeks I have called for a certain tech because he is the only one who is thorough. The rest turn on the machines, that is the extent of their work and leave. It a constant fight for the tech. Remember you pay your money. It's your choice not theirs. April 2018, Northern, Ca.