A&E Factory Service

Our Refrigerator needed servicing. The freezer was working, but the upper refrigerator compartment was not. We finally received an appointment for A & E to come repair it. He arrived late, after telling me that his van had broken down (something that I see in a few other comments). He opened the refrigerator door and noted it was cold (we had a tray of dry ice in there to keep the compartment cool for our food). He did not open up the mechanical part of the refrigerator; but merely said "it's working". When we asked him what the problem was, he could not tell us. He said, "I have been working on these for years. It's working". He was very, very surly with me. He was evasive in answering any specifics about the unit and spoke down to me and my wife. He left 20 minutes ago. The compartment has already warmed up to 50 degrees. We have wasted our time with A & E.

Should be ZERO stars. Awful experience; apathetic management; dishonest technicians. Repair technician filed a report lying about coming to my home to repair the appliance. Managers refused to take complaint call, and I was left to deal with customer support representative who does not have any control over the situation. Promised callbacks after filing complaint were not made. Second appointment was also not kept. Technician hung up on my wife. Finally got a supervisor named Franko, who hung up without a word. Worst run business I've ever seen in any industry bar none. Disgraceful behavior gives a bad name to LG, who uses them as service technicians. Whatever you do, do not accept A&E Factory Service as your repair agency. You will be disappointed.

I initially called my Choice Home Warranty service to repair my LG 7600 washing machine. This was on May 17. They assigned to A&E FACTORY SERVICE a subsidiary of Sears Home Service. They took over a week for first service call. Did not have the parts so back order for over ten more days. It still overflowed water so then the Technician decided it needed a new wiring bundle. On the 4th trip he installed the bundle and assured me he has twice run the machine. I took his word on it so we left on vacation and the completion receipt was sent to my CHOICE HOME WARRANTY. I WAS WAITING FOR THIS TO BE COMPLETED AS I wanted to cancel my coverage with them as their service is terrible.

Beginning 4 weeks ago we had contacted A&E Factory Service and scheduled for a service person to look at our leaking washer the following week. The first scheduled appointment ended up as a "no show" no call. We used the confirmation link that was sent to us via text and it was not a valid link. We rescheduled via their online scheduling system for the following week. Again, the day and 4-hour window came and went. We received a text stating that they were here but we were not. This is not true. We were home and watching our phones like hawks.

I had my dryer repaired two months ago through a home warranty. I had to have them come back as the issue persisted. They failed to show for two scheduled appointments and pushed the appointment back several weeks each time. The dryer still isn’t fixed after over two months. Do not do business with this organization.

I had an issue with my refrigerator and used A&E Factory Service to repair it. I fully regret this decision. I had one technician come out and tell me that he would order the necessary part and follow up to schedule to have it installed. After three weeks of radio silence, I followed up to find out that he had done nothing and that I would have to have another technician come out and re-review the issue. The second technician came out and found a different issue, ordered the necessary parts and scheduled a follow up appointment, but never showed up for the follow up appointment and failed to contact us in any way to indicate he would not be coming or to reschedule.

Jan 4th, 2021, our range was smoking and making electrical shorting sounds in the control panel. Frigidaire set an appointment for us with A&E for a month plus out, saying it was the soonest! Very LONG story short, we STILL, as of June 22nd, 2021, do not have a working stove as the tech, Jim, came out a second time, (1st for him coming out was in May 2021), this Jim was rude and a jerk in May, and was even WORSE this time.

4 times I’ve had to use them for appliance repairs (company certified technician). 4 times that they have totally screwed me over. They have done everything in their power to make sure that customers have the worst experience ever. This final one (today) was by far the worst. 2 weeks ago, had my oven/microwave serviced. The tech told me I needed A SINGLE PART. He told me he would have the part delivered directly to me. And told me that I was already scheduled for the next service to install said parts, that all I had to do was be home. Well, today, I received a 3rd part. As I sat and waited (my toddlers going nuts because we had to stay home), I was wondering where this guy was.

I made a claim on my American Home Shield about my broken washing machine. It took two weeks just to get a technician to my house. It was a very friendly fella and it took him about a half hour to diagnose the problems with it. He ordered the parts right in front of me and scheduled a time to come back and fix it. In a week I got a large box in the mail and just put it on the washing machine for the technician. In those two weeks I had received two emails from A and E. The first one telling me that my parts might not get here in time and the second one telling me my parts are on the way and my appointment is still for the day I agreed on with the technician.

A & E Factory Service was assigned to me from Home Warranty of America. I filed a claim because our microwave is broken. The technician, who did not have a name badge, microwaved a cup of water to diagnose the problem. It goes snap, crackle and pop, and then smells like an electrical fire. He types up the estimate for repair and tells me it will be $558.48. I questioned the high repair cost for a microwave that costs $334.95 at Home Depot (later to find out it is $279 on Amazon). He didn't expect me to question that I guess, and was basically like, why do you care, you only have to pay the $100 deductible. I asked for his Supervisor and he refused to give me their name or contact information. He came to the home at 10:00 a.m. and left at 10:19 a.m.