A&E Factory Service Reviews

I had repairs done to my Kenmore washer and dryer by a Sears repairman. Kurt was very friendly and helpful! He has been to my house a few times over the years and always very kind. I live with 5 kids so having adult conversation is nice. Lol. He treated me as a friend and was still able to work. He did a great job and fixed the problems and before he left made sure to check his work that it was done correctly. Thank you Kurt! See you soon (only because he ordered a part I need and will be back to finish)

I purchased a GE Dishwasher in November and it broke in September. Still under warranty so had a service guy come to the house from A and E who stated needed parts. They were scheduled for October 14th, however, they never showed up despite having to remain home all day. I called them and they stated he was running behind and would not be coming. This was at 6 pm, I received absolutely no call. They rescheduled for October 19th and stated I was a priority. I spent all day at the house waiting with nothing. I called them again at 520 and was informed the tech had called in sick that day. I never received a call.

Like everyone else on this review site for A&E, they called me at the time of the appointment to cancel. They claimed their technician called in sick. Fine. The new appointment was over 3 weeks away. You can tell that the dispatcher is used to people being very upset due to their refrigerators being completely dead, as mine is. She is numb to your pain.

My refrigerator broke and we called Choice Home Warranty company and they sent a technician out to access to problem. After finding out the compressor needed to be replaced and that the compressor was still under warranty with Sears they went back and forth with A&E about fixing the problem and approving the fix. Finally after it had been approved They set up a time for repair for which they called and rescheduled the appointment for over a week later. The appointment time comes after a week and then we get a call that they came out and nobody answered the door to which we were home all day and have two cameras outside and relay that information about the camera and said they went to the wrong address so they rescheduled again and got a call on the morning of the appointment time and said our repair window would be between 1&5pm.

My fridge is dead. Didn't show at appointment time (between 12 and 5pm). Tech called after appointment slot asking if he still had to come at 7pm. I said, "No. Come tomorrow." Tomorrow comes and I am now scheduled for next week!! Called for help. Was told nothing they can do. When I asked why, they hung up on me. TERRIBLE SERVICE.

A very good company, can't diagnose my unit right away and had to wait for a part to be ordered. It's understandable that their return date is date is a few weeks out because of how few technicians they have. They came in and put the part in and cleaned up. It was a visit full of great conversation and and a lot of knowledge I didn't know. I would recommend them to anyone!!!

I had A&E Services out to repair my LG washing machine. This is my second service call for a leaking machine. The water goes to the floor in the back of the unit. A&E was here last week, spent THREE HOURS working this issue, and, another issue where the machine stops, beeps 20 times, and then goes again. The repair person took the machine apart, couldn’t find any issue, when talking to his supervisor, the supervisor said, "Wrap it up, your waiting time." The report to LG was, inaccessibility to the machine meaning he couldn’t get to the washer. He worked on it for 3 hours, marked up all my laundry room walls that I need to re-paint. When I called A&E to correct the report, they said, "Sorry, case closed, need to send the tech back out." What a joke and con company - DO NOT USE THEM.

LESS THAN ZERO IF POSSIBLE!! This is the WORST company I have ever done business with. My insurance American Home Shield contracts with this company and I do not have an option of whether to use or not - that's why I will cancel my AHS insurance. I reported on 9/7/2021 that my Refrigerator had stopped working and that my Icemaker in the GE -Profile was not making Ice. The repairman came on 9/8/21 and told me that I needed a part and that the part would be sent to me that it would be not until 9/16 that they could help me. I asked them to please rush the part due to my limited mobility and the refrigerator not cooling at all. I called the office and they told me that when I received it to call and they would set an appointment to come and install.

Home Depot sold me an extended warranty through A&E Factory Service for a GE Induction Range/oven. On 16 Aug 21, I contacted A&E to repair the range/oven, with electrical problem. A&E scheduled the visit 2.5 weeks later "Order Nr: *** for Sep 1 bet 12 – 5 PM" (which is a long time to be without a stove and oven). Then, the A&E truck broke down and they rescheduled it for 4 weeks later. Monday, Sep 27 between 8 – 12. A&E again failed to show up. They emailed me I have to reschedule. Because A&E had a problem, I'm put at the bottom of the queue, and the next available appointment is November 3, 2021.

I've spent hours on the phone. Been rescheduled 6 times. Parts were never ordered. The wrong parts were ordered for replacement. No one will return your call. You can't get a manager. Original complaint was a clogged drain on fridge. He got that done and then my fridge quit working all together. Came back out, said the fan quit working. Ordered that. I'm still waiting for them to come install the fan. In the meanwhile, I installed the fan. (The old fan was probably fine but the tech didn't plug it back in). Now the compressor kicks on and off. I ordered and installed the run capacitor. The compressor still cycles on and off, so the compressor will need to be replaced. I've been without a refrigerator since 8-24-2021. Imagine how long it would be if I didn't replace some of my own parts?!?

April 10, 2021 service to repair icemaker ordered refurbished parts didn't work reordered new parts. Almost monthly we continue to call because ice maker delivers minimum amount of ice. Refrigerator makes a thumping noise sometimes brought to serviceman attention said not doing it now. My wife recorded sound tried to show man he refused to listen. We have received 2 promises of a $50 check for our inconvenience and ice purchases. Never received. Due to the man's rudeness and my wife frustration she lost her temper. I have lost count how many times we have had to call to fix the same problem.

Below ZERO stars.... Absolutely the worst service and repair company I've dealt with. They are Unreliable & tell falsehoods and they would make you wait for days to service your appliance. I initially called my Choice Home Warranty service to repair my whirlpool refrigerator. This was on August 2. They assigned to A&E FACTORY SERVICE a subsidiary of Sears Home Service. They took over a week for first service call appointment. They cancelled my scheduled appointments three times on me without even notifying me. When I call them, they keep giving excuses like overbooked! Then they give appointment at the end of the list.

LG settled a Class Action Law Suit regarding product defects of their Refrigerators. Despite the terms of that settlement, LG has made obtaining warranty repairs nearly impossible. After hours and hours of calls to LG over several days, I was finally directed to A&E Appliance Repair (SEARS) and told by LG Customer Service to direct all further communications about the warranty issue to A&E. The refrigerator failed on August 11, 2021. A&E has offered to "schedule" a service call for SEPTEMBER 11, 2021.

Had my LG Refrig call on Aug 2, suppose to be Aug 6, Jeff called had an accident. Was going to come the next day. Still haven't got my Refrig and this is Aug 18 and still no show and keep getting put off texts with this or that excuse. Will not trust them to their job or tell the truth.

LG Fridge stopped working July 27th. Warranty service was scheduled with A&E via LG for Friday July 30th. A&E calls that morning to say technician called in sick so they need to reschedule, with the soonest availability being today August 16th between 10 and 2. Reluctantly, I accepted this. At 1PM I get a call saying the technician is sick and they must reschedule, with the soonest availability being Sept 9th. I asked for a supervisor because being out a fridge for 10 weeks because the technician is sick twice is not an option. I was given a different number to call for escalations.

This incident occurred July 24, 2020. Tech showed up late, was not informed why he was there, seemed annoyed to learn he was to replace the compressor on my refrigerator, stated he hated that kind of job on end of his shift, wasn't sure if he even had part, had issues during the repair. I left room to let him work, I came out when he said he was done, refrigerator was pushed back into place etc..

Had to wait 11 days for scheduled warranty repair of LG fridge, the technician did not come in and "rescheduled" to wait another 6 days. Unreliable. Don't care about customers. Would not provide name of supervisor or address of the company.

Appointment was 8-5pm. Got confirmation tech would arrive between 1:55 and 3:25. 4:30 called and told he would arrive at 4:55, 5:30 no tech told he would arrive at 6:55, 7pm no tech. No phone call no fixed washer. Poor service.

Our stove issue repair has been going on for the past two months. There is No supervisor to speak to or contact. They state they will call you back and they do not. The tickets go in and appointments get set and the repair man just doesn’t show up. When they have diagnosed the issue. They send out another repair man to diagnose it again instead of ordering the part. This company is a complete scam. No one to help resolve the issues.

Really no stars. Worse customer service ever. First Lowe's made this appointment for me to have A & E service my Refrigerator under the extended warranty. The appointment window was 1 to 5. Got a call from the service tech about 3:30 that he may not be able to keep the appointment because scheduling keeps over booking their technicians. Complained he lived in Lake Stevens and had a job in Redmond. Later received another call (left voicemail) that, "We would not make it to my appointment," and I would need to reschedule. I was sent a text to reschedule just to find out that in the notes they said I was not home for my appointment (flat out lie).

My ice maker quit working. LG referred me to A&E for the repair. The tech said the fill tube was frozen. He proceeded to thaw it out. Cost:$105 labor. It didn't last through the night. I woke up the next morning to the same problem. Another call and rescheduled for next week. Same guy shows up and says it's frozen again and he doesn't know why. I finally get him to call someone that knows what they're talking about. He says I need a new water valve. They claim the part will cost $230(!). Nope. I found the part online for $90 with tax and shipping and installed it myself in less than 1/2 hr. A&E was incompetent and price gouging. Save yourself a lot of grief and money. Find someone else.

I have a stove with faulty ignitor switches that has a recall on it. I have been waiting since February of 2021 to have a technician repair/replace. It is now August of 2021 and still not repaired. They schedule the appointments then cancel 1-4 hours after they were to be at my home. The stove knobs are so dangerous that they will turn the gas on when the knob is barely touched. There is no safety mechanism on the knob to prevent this. At least 4 times we have encountered our home filling with gas because a knob was bumped when someone walked by it or someone leaned against it to reach in the cabinet above the stove.

Repairman checked washer and stated we needed a new electric board. He would order it and replace the board in one week. One week later no show. Called GE Services and A&E said job completed and no other work needed. Called another service and it was not the board but other part and was replace. I DO NOT recommend this company.

This company is the service company for all Lowe's Department Store extended warranties you purchase for appliances. First, you cannot get through to the 800 # on the warranty paperwork. You are on hold for more than an hour and it disconnects you each time. I finally had the store direct connect me somehow and when I spoke with the company I told them about the "ER" message on my dishwasher.

We were referred to A&E by LG to fix our refrigerator that was not cooling. We were given a time frame from 1-5pm on August 4th. On August 3rd we received an email stating the service tech would be there between 1:57 pm and 3:27 pm. At 4:00 pm my husband called to ask where the tech was and we were told he would be there by 6:00 pm. Service Tech arrived at 6:05 pm with another tech saying his van broke down (Ya right. Seems to be their go to response to everyone. We knew it was ** as soon as he said it). Tech came in and put his hand inside of the refrigerator and said it was cold. We explained that when the doors were opened several times a day it would heat up to above 50 degrees. When you do use it it took like 4 - 5 days to recover back to the correct temperature. The tech refused to do any type of diagnostics and said if he touch the fridge it would void the LG warranty.

GE Appliances tried to make an appointment. A& E stated they never received it. I tried several times to fix the problem but was always told I could not. I offered to send my email confirmation from the to get to come over to fix my dishwasher. They wouldn't even give me an email. Would rate them in negative numbers, if I could.

ZERO stars.... Absolutely the worst service and repair company I've dealt with. They are Unreliable & liars and they would make you wait for days to service your appliance. They cancelled my scheduled appointments twice on me without even notifying us. Giving excuses like, "Oh the tech's truck broke down...." You call them and the tech ** answers your questions by reading out of a manual. **!!!

Our Refrigerator needed servicing. The freezer was working, but the upper refrigerator compartment was not. We finally received an appointment for A & E to come repair it. He arrived late, after telling me that his van had broken down (something that I see in a few other comments). He opened the refrigerator door and noted it was cold (we had a tray of dry ice in there to keep the compartment cool for our food). He did not open up the mechanical part of the refrigerator; but merely said "it's working". When we asked him what the problem was, he could not tell us. He said, "I have been working on these for years. It's working". He was very, very surly with me. He was evasive in answering any specifics about the unit and spoke down to me and my wife. He left 20 minutes ago. The compartment has already warmed up to 50 degrees. We have wasted our time with A & E.

Should be ZERO stars. Awful experience; apathetic management; dishonest technicians. Repair technician filed a report lying about coming to my home to repair the appliance. Managers refused to take complaint call, and I was left to deal with customer support representative who does not have any control over the situation. Promised callbacks after filing complaint were not made. Second appointment was also not kept. Technician hung up on my wife. Finally got a supervisor named Franko, who hung up without a word. Worst run business I've ever seen in any industry bar none. Disgraceful behavior gives a bad name to LG, who uses them as service technicians. Whatever you do, do not accept A&E Factory Service as your repair agency. You will be disappointed.

I initially called my Choice Home Warranty service to repair my LG 7600 washing machine. This was on May 17. They assigned to A&E FACTORY SERVICE a subsidiary of Sears Home Service. They took over a week for first service call. Did not have the parts so back order for over ten more days. It still overflowed water so then the Technician decided it needed a new wiring bundle. On the 4th trip he installed the bundle and assured me he has twice run the machine. I took his word on it so we left on vacation and the completion receipt was sent to my CHOICE HOME WARRANTY. I WAS WAITING FOR THIS TO BE COMPLETED AS I wanted to cancel my coverage with them as their service is terrible.

Beginning 4 weeks ago we had contacted A&E Factory Service and scheduled for a service person to look at our leaking washer the following week. The first scheduled appointment ended up as a "no show" no call. We used the confirmation link that was sent to us via text and it was not a valid link. We rescheduled via their online scheduling system for the following week. Again, the day and 4-hour window came and went. We received a text stating that they were here but we were not. This is not true. We were home and watching our phones like hawks.

I had my dryer repaired two months ago through a home warranty. I had to have them come back as the issue persisted. They failed to show for two scheduled appointments and pushed the appointment back several weeks each time. The dryer still isn’t fixed after over two months. Do not do business with this organization.

I had an issue with my refrigerator and used A&E Factory Service to repair it. I fully regret this decision. I had one technician come out and tell me that he would order the necessary part and follow up to schedule to have it installed. After three weeks of radio silence, I followed up to find out that he had done nothing and that I would have to have another technician come out and re-review the issue. The second technician came out and found a different issue, ordered the necessary parts and scheduled a follow up appointment, but never showed up for the follow up appointment and failed to contact us in any way to indicate he would not be coming or to reschedule.

Jan 4th, 2021, our range was smoking and making electrical shorting sounds in the control panel. Frigidaire set an appointment for us with A&E for a month plus out, saying it was the soonest! Very LONG story short, we STILL, as of June 22nd, 2021, do not have a working stove as the tech, Jim, came out a second time, (1st for him coming out was in May 2021), this Jim was rude and a jerk in May, and was even WORSE this time.

4 times I’ve had to use them for appliance repairs (company certified technician). 4 times that they have totally screwed me over. They have done everything in their power to make sure that customers have the worst experience ever. This final one (today) was by far the worst. 2 weeks ago, had my oven/microwave serviced. The tech told me I needed A SINGLE PART. He told me he would have the part delivered directly to me. And told me that I was already scheduled for the next service to install said parts, that all I had to do was be home. Well, today, I received a 3rd part. As I sat and waited (my toddlers going nuts because we had to stay home), I was wondering where this guy was.

I made a claim on my American Home Shield about my broken washing machine. It took two weeks just to get a technician to my house. It was a very friendly fella and it took him about a half hour to diagnose the problems with it. He ordered the parts right in front of me and scheduled a time to come back and fix it. In a week I got a large box in the mail and just put it on the washing machine for the technician. In those two weeks I had received two emails from A and E. The first one telling me that my parts might not get here in time and the second one telling me my parts are on the way and my appointment is still for the day I agreed on with the technician.

A & E Factory Service was assigned to me from Home Warranty of America. I filed a claim because our microwave is broken. The technician, who did not have a name badge, microwaved a cup of water to diagnose the problem. It goes snap, crackle and pop, and then smells like an electrical fire. He types up the estimate for repair and tells me it will be $558.48. I questioned the high repair cost for a microwave that costs $334.95 at Home Depot (later to find out it is $279 on Amazon). He didn't expect me to question that I guess, and was basically like, why do you care, you only have to pay the $100 deductible. I asked for his Supervisor and he refused to give me their name or contact information. He came to the home at 10:00 a.m. and left at 10:19 a.m.

My refrigerator died after 34 years of service. The technician looked it up and said it couldn’t be repaired because parts aren’t made any longer. He said he was reporting to my home warranty company that a replacement was needed. That was 2/22. Today is 3/10 and I’m being told by their customer service a part was ordered but hasn’t shipped because it’s on back order. What a joke! Can’t imagine there is such demand for 34 year old refrigerator parts. They won’t provide any information to me and they won’t tell AHS (which is a rip off company) to replace the refrigerator since they have no idea when/if they will get the part that doesn’t even have an estimated ship date.

D.R. Horton provided 1 year home warranty on Electrolux appliances. I was given a 12pm-5pm window for my appointment. I stayed home during this time only to receive a phone call that the service rep was running late. He offered to show up at 7:30pm then asked more questions about our appliance issue. Our dishwasher requires unplugging, because the entire button board will freeze, and the button board wash options are coming off.

Warranty repair scheduled 2 1/2 weeks out for a broke down Refrig. No show, said they would still be there after 3 calls still no show... lied to me and said no one was home. Two of us were there all day. They made us go to the end of the list for the next repair date of Dec 17. It took them over a week to submit the replacement number to Lowe’s. No refrigerator for 4 months all said and done.

A&E factory Services (Norfolk VA Beach area) is contracted by Assurance Service protection Plan. Serviceman Michael came out to trouble shoot our JennAir Range for non-responsive touch control panel on 11/16/20. He told us that he ordered the replacement parts should arrived and a follow up appointment was made for 11/27/20. A&E never showed up for the schedule appointment. No call, text or email was made by A&E. When we called their number, it was automatically routed to the Philippines for scripted response by a so call customer service rep. The message is always "The part is being re-ordered". This is a delay tactic to extend the service date range with no concrete resolution time. There is no customer service whatsoever.

They are terrible. Two days in a row they did not show up for a scheduled appointment between 1 and 5. The weather was fine. The appt was confirmed via text and email both days. No one called, no one messaged, no one arrived. When I called customer service all they said was "sorry for the inconvenience." They did not really care. And they offered no assistance. They could not tell me why no one showed up. They could not promise that someone WOULD ever show up. I told them that they should be ashamed to work for such a terrible company and provide such terrible service and that they should go find a job at a decent reputable company. There are plenty of repair services out there - use anyone else but these people.

I called on 12/01/2020. Set up a appointment for 12/21/20 to have my washer fixed. No one called. No one showed up. I called and they claim the tech said no one was home. Ummm yea I was hear waiting. I had to set up my appointment again. 01/14/2021 Tech showed up. Wasn't sure what was wrong with the washer but ordered a part. I set up another appointment for 02/12/2021. Today I get a call that they need to reschedule my appointment because a tech is out sick. Ok no problem a week. I can wait. WRONG. They want me to wait until March 15, 2021. This is totally ridiculous. This company is terrible. Sorry Lowe's. Get a new company. I will buy from Home Depot

Get them if you never want them to show up. They never call to say they aren’t coming. I’ve been 3 day out of work waiting for them. The first time they said I canceled (no I didn’t). The second time they said, "Oh well we're full so we’re gonna have to reschedule you." The third time no call, no show. Then asked me to wait even longer for the guy to come. He never does. I called back then get a text for a new appointment. Nope I’m done!! Wish Best Buy wouldn’t use them. Best Buy needs to not use A&E because it reflects on them very poorly.

I had purchased an extended warranty thru GE for our gas range. The oven is having a problem so I filed a claim. Today A&E sent me a technician that had no clue how to fix this oven! He tried to fix it by getting instructions over the phone! After unsuccessfully doing whatever he was doing, he gave up. He told me that he actually is a refrigerator technician. He supposedly rescheduled the appointment for 02/02 but I am still waiting for confirmation on that one. I would not recommend this company to anyone and would question who performs the warranty services for these appliances before signing a service contract. At this point I can only hope that they have a qualified technician in their company! Never again!

We recently bought a house with Whirlpool appliances and the ice maker was not working. Our warranty company set up an appointment w/ Sears, A&E to fix. First appointment was made on a Saturday (their decision) and, guess what? Parts department is not open on the weekend so he has to order replacement parts but he takes the old unit with him because "you won't need this anymore." Next appointment is set up for 2 weeks but the parts don't arrive so this is rescheduled; parts finally come in but almost another 2 weeks before we can be rescheduled and then the day before we are cancelled because "we don't have anyone working in your area today."

We bought an extended warranty for our Monogram refrigerator through GE who sold the contract to SVC. They in turn assigned the repair work to A & E. Not only does A & E have no trained technicians to work of this model of fridge, they have been out over 6 times, in addition, cancelled twice, made fictitious appointments on their books that never took place and lied stating that they came out but we were not home when in fact we and the technician stood in our kitchen as the tech told us that he didn't know why A & E continues to send out techs to repair this unit as they do not employ techs that are trained on how to repair GE Monogram units. Also, A & E tech refuses to write up a report stating that A & E can't fix it so that GE will send out a certified technician. Per the A & E technician, A & E only works on appliance from, and I quote, "like Sears, cheaper appliances and only easy fixes!"

Have five year warranty with Lowe's. Apparently they use cheap untrained labor. They send out A and E guy. He pulls a cylinder out of clothes washer that was bad. Go sits in his truck for 40 minutes. Then just leaves without a word. I call A and E next day and phone rep says this repair is marked as complete and service repair ticket is closed/ the fricken repair was NEVER done and no new part was even on order! Lowe's doesnt vet their servicers and AandE just collects money for calls and the customer gets screwed. DONT GO TO EITHER.

Our dishwasher stopped working in early December of 2019 and A&E was assigned. The first technician came out. Diagnosed the problem. Once I got the part in and scheduled the next technician problems started. The first appointment never happened and the technician did not show up. No contact from the company and I had to call and reschedule for a week and a half later.

I had a Frigidaire gas range that had to be switched from propane to natural gas after moving. Bought the Frigidaire kit and plumber installed it , he didn’t know the exact adjustment on the valves in oven for broiler and oven so he recommended I call a factory-trained technician. He said should take about 10 mins to adjust. I called A and E factory service and explained what I needed and they set up an appt for between 1:00 and 5:00 on Monday December 28 2020. I got a call at 11:55 saying he would be there in 20 mins.

DO NOT USE A&E FACTORY SERVICE – My Kenmore Elite microwave oven has been broken for half a year. I have had four service visits with multiple technicians and from my experience it is clear they do not know how to repair the equipment and are simply guessing as to what the cause of the problem is. This company is only in the business of taking your money and hoping the parts they order will actually fix the problem. DO NOT WASTE YOUR MONEY. I highly recommend you find another company with qualified technicians that actually want to fix your problem, not just roll the dice and hope for the best. $400 down the drain – BUYER BEWARE!

On Wednesday 11/18 our LG Fridge went out we have company come up and say was compressor.. No one will work on them but A&E Factory Service. We had LG set up appointment for 11/30. Repairman came and said had to order parts and they would return in 3-5 days of parts being delivered to install. Parts delivered. No word from them. Called and set up appoint for almost 2 weeks later for us to get parts they ordered installed.. Won’t come until 12/14 and made us pay $180 upfront. Horrible service for them to say they would do it one way and then change it. I wound gave scheduled return visit for a week later.. 12/7 but repairman assured me we would not have to wait. Greats horrible way to treat customer. We were going to order service contract but why pay for more crappy service. Never will I buy LG since they are only company to service. Lesson learned hard way... No fridge for over a month. Horrible horrible company.

I wish I could give a zero or negative review but this company is HORRIBLE! My extended warranty company made me go through them and they have brought so much stress to to my life. I was stood up by their technicians 3 times. No calls to say they are not coming just me waiting at home all day for no reason. When I called to complained no one cared. I still don't have a working dishwasher and not sure when someone will come out to fix it. I guess their technicians make their own schedules and can give a damn less about the customers. I don't know how they are still in business. I am going on BBB next to see if I can make a formal complaint. HORRIBLE. Should not be able to be in business ever again!

Similar to several others reviews about this company, if I could give them zero stars I would. They were scheduled to fix my Samsung washer on 10/29. No one showed up. They rescheduled me for a week and half out on 11/9. When I called this morning, 10/30, to ask why I was rescheduled and request an earlier time, they told me a request for reschedule was submitted but they didn't know by whom? They also gave me no other option other than to be put on a waiting list...however, based on all these negative reviews I have no hope.

Repair technician arrived, diagnosed, and completed replacement of 2 (two) 1 1/2 foot long water feed hoses in less than 30 minutes for $306 plus $26 tax. The total included a $139 trip/diagnostic charge applied to the repair plus an additional $167 labor charge. The parts bill stated $0. Please note that you can buy 10 feet of tubing for around $12 at a big box store. The written estimate was not presented prior to the repair as required. The company representative I spoke with on the phone and her supervisor were unable to do anything but apologize for the inconvenience and say that the technician would be spoken to. My advice, do not use this company unless you have to and if so, question the pricing before allowing them to start a repair.

I have been without a range since July 1. After two attempts to fix the stove (A&E not involved with that), I looked forward to getting the part needed. When my home warranty finally decided I needed a part, A&E became the point of communication. I was aware that part was not available. I actually tried to purchase the part if I found it. First off apparently their records showed the part was ordered Sept 1, 2020 and shipped on Sept 22. I did not receive it. When questioned there was no information for how it shipped, no order number -- anything. Now here it is Oct 21, 2020 and the part is available, and I was told they have the part in the warehouse; and it will be sent to me by UPS. Again, no information will be given as to when it will be shipped.

If there were a way to give zero stars I would. Never have I dealt with a company that treats their customer's time and money with such disrespect. Our warranty company hired A & E factory service to fix our dryer and even though they were scheduled multiple times they only managed to come to our home two out those times. Within that time frame there were multiple instances in which they were scheduled to be there and cancelled without giving us any notification. It took them 10 weeks to finally show and fix the dryer. Now our warranty company hired them again to fix our washer. It has been 4 weeks already and they no call no showed again yesterday.

Complete waste of time. Old lazy guy shows up after waiting a week and his only goal was to establish why he couldn't fix the refrigerator. No effort to do anything. This person was a waste of human existence. Why bother having a company, hiring and sending the laziest person alive.

If I could give them a zero I would. My dishwasher has not been right for 4 months. My appointments have been canceled twice. And still no show. I would not recommend this company. Don't waste your time with them.

We called the company on a broken washer. After 3 visits by 3 different technicians each one of them saying the washer needed additional parts and subsequently 3 different reschedules my washer is still not repaired with a initial $325.00 charge followed by a $588.00 charge. The company's method or tactics are to come out, tell you what’s wrong, stating you need additional work. We had 3 different parts ordered and shipped by the company.

My real rating is below zero stars. I called Frigidaire on Monday, 8/10 for my refrigerator which was 'NOT COLD' at all. The freezer was working, not so for the refrigerator. I have an extended warranty, so I was told that they assigned A&E for the service, and it would be Thursday 8/13. I called A&E to see what time service would be, I was told between 12 and 5pm... Okay with me. I received a message Wednesday night confirming the appointment for the following day, 8/13 between 12 and 5pm. I was home all day. 5pm rolls around, no service person showed up, no service person called to say anything.

In all fairness, it's hard to say if the communication glitch is with A&E or LG Appliances. In short, after contacting LG and having them diagnose (with 99.99% certainty, per them) a failed compressor in our 3 year-old fridge, it took 11 days to get A&E to our house. I specifically told both LG and A&E that if I fully expected the technician to bring a new compressor and not just show up to diagnose the problem, like some friggin' brain surgeon offering up a second opinion. Well, guess what?

I have my LG washer down on June 11. It has extended warranty and I called LG to get service which hooked me up with A & E Factory Services. I had four visits from A & E and have seven boxes of parts and now it is July 20. Still out of washer. I have made so many calls to the company to let them know that this not going well and no one seem to have any care for any thing. When you get through after 30 minutes of annoying call waiting tune they will tell you that the next appointment available is some 10 of 15 days later and don't want to hear anything more. I have done this for the fiveth time today and I feel like I put this for anyone needing service not to fall in the same trap. Had I known this I would refuse to have their service from the very beginning and have LG set me up with another company. Be aware.... My nightmare still not over.

New Fridge bought from Home Depot 3 months ago and cooling fan breaks. 7 days later repairman comes and orders part that arrives in 2 days but tells me it will be 3 weeks before they can come back. They were due here today 730am to 500 pm so I have to take a whole day off work. I get a text at 12:48pm that he is on the way. 3:00 I get a text that my service is rescheduled for 8-27-2020. I should have known better to buy an appliance at a Box store instead of a local dealer. Never again.

First time out tech couldn’t find part on his iPhone. Then ordered wrong part. They didn’t show up to see about getting a correct part ordered. Twice they have no call no showed the appointments that caused me to wait a total of 10 hours and a few hours on hold trying to find out why. It is an extended Lowe’s warranty situation so I recommend people to find out who will service the contract before purchasing a Lowe’s extended warranty.

My Service appointment was scheduled for 7am-11am today. NO ONE showed up or even contact me (other than a confirmation text I got yesterday). So I called their 800#, and was on hold an HOUR before getting a live person. Then, Chris said he needed to put me on hold while he investigated the issue. But after being on hold another 10 minutes, the line disconnected. So basically... A&E Factory Service is holding me hostage inside my own home!! Because of course, if I leave and then the technician arrives, will he/she wait for ME??? Yea, right.

The service technician Joseph ID# ** arrived at 12:55pm for a 12-5 service call window on my Frigidaire Wall Oven. There was two separate vans that had arrived. There was one individual in each van. Both individual proceeded towards the house. I stated that you must have on a mask to come into my house. Joseph had on a mask and Joseph stated that the second individual also has a mask. I asked Joseph ID# ** why the second individual was here; "Do you need him?" Joseph response: "No he just followed me here."

This company is a crooked company! They will not fix your machine, and will not let you speak to a manager. They are thieves that take your money, take items from your house, and then go dark. I only rated 1 star because I had to give them something. Please, AVOID this company at all cost. They have stolen money from me, and I can't afford a lawyer to get it back. If someone want to start a class action against them I would be willing to join and testify against them. They are thieves!

I have been without a working refrigerator since June 25. After several appointment changes, a tech. came July 15. After 15 min. of examination he said I needed a compressor, drier, and evap.. He scheduled a return visit for Aug. 5. He said he would order parts and have them shipped to me. I received the evap. only. I called A&E to inquire about the other parts. I was told that there were no other parts ordered, and that the tech. would have to return to verify the need. I have a Sears order estimate listing all the parts that were to be ordered.

How can this company be used by major brands for repair. GE uses them for warranty repair for my Cafe Refrigerator. They cancelled today’s appointment without notifying me. I called to discover the cancellation and was advised A&E changed the appointment to 7/30. I called A&E directly to discuss what happened, the operator had me on hold for 25 minutes, then I was disconnected. I called back and the person who answered said she wasn't the person I had spoken to previously... sure sounded like her. I gave up and decided to research A&E and discovered this website. Every problem I’ve had so far has been written about by a customer. Disgraceful that companies use A&E for service!

There is by far no company worse than this company. The guy that was sent to fix the oven did not know how to open it, and he asked me if I know.... The customer service lady was not listening to everything I say and she kept asking me to repeat what I said -- finally I stopped talking -- it is worse than rubbish -- First American warranty company should and must stop using this terrible company.

This company is the absolute worse. Best Buy needs to get rid of them. I think they were under Sears. The actual customer service department hung up on me twice when asking for a name. The technician obviously lied and said he couldn’t get here because the office didn’t know anything about it. Maybe he wanted to be with his significant other other than his real significant other. Who knows??? Bull crap company!!! Horrible!! Deplorable!!!!

First review online EVER! This has literally been the worst customer experience issue of my life. They were contracted through LG to address warranty issues with my washing machine but due to a discrepancy with the item number refused to do the work despite having spent hours on the phone with LG and A&E addressing the issue and being assured they could do the work on the second day they were supposed to come fix the machine they called and said they had no record of these authorizing messages occurring.

I placed a service call to Samsung Service department May 31, 2020. Unfortunately, I was directed to A&E services. The appointment was scheduled for June 5th. The Technician arrived at the scheduled time and did a diagnostic test and determined that the drain pump was not operating properly. He placed an order for a new drain pump and had it delivered to my address. I specifically asked the tech if I needed to contact him once the pump arrived. He stated that the service department would contact him via text to notified him of the pump's arrival.

Had a service appointment scheduled for my refrigerator. A&E tech Safiullah contacted me and showed up for the appointment. The refrigerator door gets jammed every time I use ice maker and makes it difficult to close the door or open easily. Safiullah looked at the freezer and pulled out two items from the freezer and said "Now the door will close". I had to repeat the problem with the icemaker and inform him by taking two items out, it won't affect what happens when I start the ice maker as the water freezes over the rails and the bottom of the freezer. To my surprise Safiullah reacts and tells me to "** off". He said "** you, home warranty will not cover this". I then asked him to leave my house as my family was around me. His reaction was highly unprofessional, erratic and crazy. When he still stayed back to stare at me, I said I will call the cops. He then picked his bag and bolted for the door.

A&E Appliance came to my home June of 2020 to honor and LG warranty on my french door refrigerator. The repairman sent out to replace the compressor on my fridge showed no pride in his company or his own workmanship. Instead of removing 6 screws from the back of the fridge he removed 4 and bent the access panel away from the fridge (I have pictures of when it was happening). On top of that the refrigerator still doesnt go below 45, 5 weeks later LG is sending out someone else whos going to diagnose it over the phone and guess throw another part at it. I'm really disgusted and will never use A&E for anything as well as never purchasing another LG product Again.

I am the sorry owner of a Samsung washer that is only 1 year and 5 months old. I had noticed brown, slimy residue in the bottom of the machine on and off, but always chalked it up to something on clothes or other dirt/lint that somehow did not get washed out of the machine. I routinely used the self clean feature (as directed by the manual). Then, I started noticing the issue more and more. So I ran the self clean cycle at least twice a week--to no avail. I bought this washer at Home Depot, and made sure to get the Service Plan, so I would have some peace of mind (since my last washer only lasted a little over 3 years). I called the Service Plan and they set me up with a company called A&E Factory Service.

A&E Factory Service sent out a Sears Repair Tech on 05/07/2020. He complained about having to work during COVID, said we ruined our refrigerator and it had oil everywhere inside and that he will have to order parts and will come back next week to fix it. He complained that he will have to rebuild it which will take him at least 3 hours. Fast forward to around 05/13 and two parts were delivered to our home. Nothing on them other than our names. We had no idea the parts were being delivered here. The next day I called to schedule the appointment and the girl Cassie told me she couldn't schedule a repair because we did not have all parts needed. I told her our refrigerator had been out since April 20th. She said, "Sorry, but you'll just have to wait." So another part came and I called again. I was told not all parts were here so I have to wait again.

Repair was scheduled 8 days out from initial call. Received text alert confirming appointment for scheduled day. Two technicians called the day of with one confirming his arrival time in 50 minutes. Received text message from A&E that appointment now rescheduled 9 days out. Called and received no valid explanation other than no technicians available. I am unfortunately stuck under a factory warranty to use their service.

I would pick 0 stars, if allowed. Made repair appointment with Sears. They said there was diagnosis fee and I'd get an estimate from tech for needed repair. Tech from A&E Factory Service (Green Bay WI) came to do diagnosis and repair. Tech did not give me a repair estimate verbally or in writing, but produced a fake estimate after the fact. The tech did not provide any paperwork while he was there. After he looked at machine to diagnose it, he came to me and said repair was already done and bill is almost $260 for 15 minutes spent in my house. (This included the agreed $94 house call for diagnosis.) He told me best way to pay was for me to write check. He used smartphone to do mobile deposit of the check, and he told me to sign in box on screen. There was no explanation of what I was signing. I asked and he said it was just my permission to process my check by this mobile method.

Called A&E Factory Service (Sears) to fix my LG refrigerator. Tech said it was fix and it’s still not cooling over 24 hours. Contacted A&E and I was told they can’t send or ask the tech what he did because they don’t have his contact inf. We can’t communicate. Sounds like they are oversees and seems like they are just reading a script. Missed two days of work and still no resolution. My refrigerator still broke. Terrible company!!!!

Bought an LG washer. Then had trouble with LE code so I had to call LG. They set me up with A & E.. What a mistake!!!! First time I took off work early as they would be here noon to 5. At 5 no one. I called and they said they would be there by 6. No one showed at 6. Called and then they said 7. No one came!!! We rescheduled. The repairman came and wasn't sure what LE code was for. He ordered unit and said maybe motor too but wouldn't order motor. So after a week I called them and they couldn't give me a tracking number probably because they hadn't ordered part. So finally got part. Set up another appointment. Tech messaged me and said would be there soon. Guess what. No show. LG called them and they said he was sitting in my driveway...a lie. Then he texted me saying he talked to someone else and now was ordering me a motor too!! REALLY!! Now I have to wait for another part and another no show!!! Get the picture.

Dishonest technician. Paid technician in cash, asked for a receipt and was told I would receive it via email, that did not happen and now I am getting billed from the company with a return address of OPS team A2-137A-A 3333 Beverly Rd. Hoffman Estates Il 60179.

Where do I begin? So, about November 5th my dishwasher started acting up so I had bought a 5yr warranty through Home Depot so I called them up. They gave me a date for about November 29th. I told the guy that I had to have it repaired before Thanksgiving so he offered to but our name on a cancellation list. I said that would be great, well, no one called so I figured they would come on the date he gave me. The day before my scheduled appointment I call A & E to verify they were coming and they told me we did NOT have an appointment!!

Called Sears for fridge and range repair. Appt was 2 weeks out. Waited from 8-5, no repairman! Called and was told they tried to called and I didn't answer so they didn't come? I was never told to expect a call, nor did he leave a message! I rescheduled; another 2 week wait! Waited from 8-5, the refrigerator repairman came and said they were sending a different guy for the stove! Again a no-show, called and was told they came and we weren't home, I told them the rep was a liar as we had a view of the driveway the whole time and a dog that barks like crazy if a car pulls on! Hung up and had a message from the tech saying it was 5 pm and he was still 50 miles away so he wasn't coming! 18 hours and a month waiting and they wanted to reschedule for another 2 weeks out! I bought a new stove and told them to kiss my **! Will never call them or Sears again! I've used Sears for 40 years before they switched to A&E, but never again!

We have an induction stovetop for about 1.5 years old. One of the burner stopped working. Called service, got cancelled once for no reason. Second time tech came and spent 10 minutes, told me that he could not lift the stove. I have to hire someone to lift it, disassemble it, then he will repair, which is another service call. Basically wasted my two days for nothing.

I scheduled a service appointment online with Sears to repair our dishwasher, which had stopped working earlier in the day. I received a confirmation email regarding the appointment the next day. The confirmation stated that there would be a $99 diagnostic charge, and if I went ahead with the repairs, the $99 would be applied to the cost of the repair. If I chose to decline the repair, we would still pay the $99.

Run from any product that uses A&E.

I have been in my house for one year and it came with a fairly new Kenmore side-by-side refrigerator. I'm a recent widow and need to train myself to consult YouTube before doing anything, but in the meanwhile I instinctively got out the manual and dialed the phone number for home service. They transferred me over to their contractor which is A&E Factory Service.

I verified appointment before I left work to meet refrigerator repair person for the 12 until 5 window. At 4:30 verified again and was assured that even if after 5, they would be there. Received text from A&E at 5:06 stating appointment was canceled. The run around on the phone after that was truly unbelievable. I was transferred to five different people -- one that specialized in HVAC, another that was to speak to Spanish speaking people (I do not speak Spanish), another time to HVAC, They said that they had tried to text me last week to reschedule, but I had made the appointment on Saturday.

Horrible service and their call center are awful, as well! We had to be available between 8:00 a.m. and 5:00 p.m. The technician did not show up. After multiple calls, they canceled the appointment and rescheduled it for a week later. That is completely unacceptable as I had to take an entire day off from work to wait for the technician. I do not recommend this company for any repairs.

We had error codes showing on our LG washing machine, so we hunted for a repair option. The hunt led us to A&E Factory Service as many other repair companies would not repair an LG machine. We were given a fairly quick appointment time the following day of our call and a 4hr window in which the technician would arrive 8am-12pm. The service call being $89, and we would be given an estimate on what the repair would cost. I told them to schedule me. That time the following day came and went without an update. I called A&E and the operator said that the tech had fallen behind and the new time was now 1-3pm. She also stated that service we would be given an estimate of work to be done.

My original service appointment was scheduled on November 26, 2019. I organized my entire day around the appointment, since their service window is 8am-5pm, which is RIDICULOUS! My dishwasher is brand new and never worked, it came with the manufactured home that I bought. They have canceled my appointment 5 times and do not deserve to even have a business licenses because they don't know how to conduct business. My appointments were 11/26, 12/5, 12/6, 12/13, 12/16, and today on 12/30, which they just called and canceled.

First we would give this "NO" stars if we could. We had to use this company as this is who Sears uses for their service department. Our refrigerator is four years old. Isn't cooling (everything in the freezer 1/2 in the trash) and ice maker does not work (ice maker stopped working roughly 6 mo. ago). We called for service December 2nd. Called Sears for service, of course, get their call center. We have to schedule a diagnostic appointment first (I want you to understand that my husband had knee replacement two weeks before this). Well we can't get an appointment until December 12th (10 days). My poor husband is now going up and downstairs numerous times a day to our other refrigerator (thank goodness we had one). We were on the phone trying to get a closer appointment to no avail. My husband asked them, "Could you live without a refrigerator?" and the person says "get dry ice", are you kidding me.

I called the Lowe's number 1-888-77L-OWES. They said if no one called by 12/17/2019 they will replace my refrigerator. I learned the A&E Factory repairs company is the one who sends out the technicians. They did not communicate with me, hung up on me, changed my appointments. I have had nobody call me regarding changes to my appointment. My window is 8-5. I have been here at my home for days expecting a technician to call, set an appointment or even come fix it. It's been 2 weeks.

I scheduled service on my 2 year old GE fridge on Monday for a service time of 12-5 and I rearranged my entire day around this appointment. They NEVER SHOWED UP!! They sent my husband a message at 3:35 saying they were on their way, and they never came! I called them and they said they overbooked and weren’t coming! We haven’t had a fridge that has worked in 19 days!!! It’s the holidays and we have no fridge! We have lost all our groceries TWICE because it was “fixed” for about 36 hours before dying again. Now they want to come on Saturday and I will have to miss our family Christmas to sit and wait for them to probably no show again! They have zero concern for your time. They stated if I wasn’t at home (while I ran to grab my kids from school) they weren’t waiting around- so I had someone sit at our house just in case, and they never planned on coming.

I recently purchased a high-end refrigerator from Costco (which included delivery and installation). However, when they arrived at our house, the delivery company personnel said that they could not remove the doors in order to move the refrigerator into the kitchen (because one of the doors was connected by cables to a motherboard), so they left the refrigerator outside the house. After many calls to Costco and LG, I was told by an LG representative that removal of the high-tech door (with a touch screen) required a LG certified technician. LG then arranged for this work to be done by A&E. I was not the one who made the service appointment. It was something LG required and arranged themselves.

I was forced to used A&E Factory service because of a warranty repair with LG. My fridge has been failing on and off for the past 4 months. Both LG and A&E have been dropping the ball. Case with LG opened on 9/26/219.

A & E sent out a box of parts and set up an appointment for 2 days later. It was an 8 to 5 appointment so I had to miss work and make arrangements for my daughter to get to school so I could be here. No one showed up, it took 5 phone calls to find out why. Everyone said something else. I asked for a supervisor, was on hold for 15 minutes and then the phone call was disconnected and no one called back. They said I didn't receive all the parts and that's why they didn't come. No phone call. I still do not know when I will get the rest of the parts, if there are any more parts coming, or who or when any of this is going to happen, or who I will get a phone call from, or if I'm supposed to call someone. I have wasted a whole day and not once from all the people I spoke with, was there an apology.

I have been attempting to work with this company for over a month for a dryer repair through my warranty company. On 3 separate occasions, the technician never showed for the scheduled appointment and never called. On a fourth attempt, the technician insisted they could not come in without an adult present when my 17 year old son answered the door. Upon one of the three adults present coming to the door, the technician was pulling out of my driveway.

Frigidaire had me call A & E to come fix my Stove and they were so very rude both times I called..I told fridgidaire I wasn't going to call them anymore because they were so rude..a frigidaire rep contacted them while I was on hold with her and when she got back on the phone to me she even commented on how rude they were to her..I am trying to understand why a company goes with someone that has such a bad reputation..my husband and I are to old too have to put up with people like that when were trying to get help..if I could give them a minus 10 I would be more than happy to do so..

Timeline and Detail of Events Regarding A&E Service Repair of Whirlpool Washer . Thursday June 13, 2019: I called A&E Factory Service to set up an appointment to have the drain pump replaced on my Whirlpool washer. We set up the earliest possible appointment for Tuesday, June 18, 2019 between the hours of 2:00pm and 5:00pm. The A&E representative told me that the technician would confirm that the issue was the water pump or something else. I assured her it was the drain pump that needed replacement. She said the technician would provide a quote and if I opted not to use A&E I would be charged a $99 fee, but if I did have A&E do the repair, this would be offset against total charges, as is common practice with service repair companies.

Third time they've come and LG refrigerator is still not functioning properly. The technician left the old evaporator coil and compressor with the boxes and packaging in my house as well as the fact that he was in the middle of a conversation with my wife when he just pulled out of the driveway. He told her he needed to make a phone call really quickly and he would be right back, then just left, leaving the internals of the refrigerator and trash still in my kitchen. When I called to get this remedied the receptionist "Rain" told me there was nothing she could do and hung up on me. When I called back she pretended to be someone else and refused to let me speak with her manager. Apparently there is nothing you can do, this company simply does not care.

If I could give a below 1 star rating, I would. Horrible customer service with no follow through with scheduling. The worker never call me with his 2 hour window, which I told them multiple times I have to have that 2 hour window seeing as how I work 45 minutes from my house. This happened 2 times. I called to confirm a Monday appointment to ensure that someone would be at my house all day the Wednesday before. I called that Monday morning to confirm again and they said that they have no record of that and someone would be out on Tuesday. After relaying this information to the woman on the phone I asked to speak to her supervisor to get this cleared up and she hung up on me. WILL NEVER USE AGAIN. It's been 3 weeks and my dryer STILL isn't fixed.

I have a Samsung gas range that Samsung had stood behind and even though it is out of warranty. They sent A&E Factory Service to repair it. Their first visit went smooth but had to sit home all day and they showed up at after 4 pm and spent 10 min before they ordered parts. They only allowed you a 1 week window to schedule the return visit for repair. I rescheduled for 11/26/19 a day that I was already home. At 4:50 on 11/26 I contacted a&e to see where the technician was.

I am very disappointed that American Residential Warranty is still contracting w/ A&E. Just as the previous reviews the first tech came out and said the part was bad and they had to order the parts, after that everything went downhill. Tech came out with invoice to resolve an issue to reported. Fifteen minutes after the tech left I call to report that the issue was not resolved. The tech was supposed to come back the next day. We call this issue in the first week of November, the part came in on the 13th, here it is the 23rd and still no tech. I guess I'll spend Thanksgiving hand washing my dishes.

Appointment was scheduled by extended warranty and they never showed up. When warranty company called them they said someone called and cancelled it. NOT. Now I have to go almost 2 weeks without a fridge due to this.

I just had one of the most unpleasant interactions with one of your service reps named George **. I rent this property from Regina Yuhaz but it is managed by a management company so we have absolutely no contact with the warranty owner. Apparently the order was created under my husband's name Jimmy ** (which no one at customer service said anything about this) so I'm not sure why it was placed under his name.

I've made a repair appointment with them 2 Friday in a row. They call and text the day before to confirm the appointment. I've answered both them with a yes for them not to show and no explanation. For me to call and ask why they say, "Ran out of time we reschedule you for the following week."

IT WOULD BE 0 STARS IF IT WOULD LET ME DO IT!! A&E is a joke!! DO NOT use this company unless you want to be rescheduled for your repair over and over for MONTHS and still have an appliance that doesn't work. We bought a microwave and warranty from a local store, who contracts out to A&E for service work. Starting back in early August, had a tech come out, only to leave the microwave in worse repair that when he started. Scheduled another visit to repair that, only to have them NO-Show, to rescheduling us again and NO-Show, to rescheduling us again, to then sending us a text after we already took the 5 day off work saying they weren't coming out today either and rescheduled us for another 2 weeks out. We are now at the 4 months marker.

Our washer started leaking so we called for repair. Waited almost a week for technician to come out. Technician came out but could not find leak and left. As soon as my wife ran the next load it was leaking again. We called for another appointment. Waited another week. Technician came out and ordered some parts. He left the front of the washer off so machine and floor could dry out. Waited a week and a half for appointment. Technician came out the other day and replaced two parts. Ran machine without any cloths or a normal amount of water. Machine did not leak. He leaves. When my wife comes home and runs a load machine is leaking worse than before the repair.

I called Sears Home Repair because I needed one rubber seal replaced in my water softener. They send out A&E Factory Service to repair it. The technician shows up and confirms that the seal is bad (duh - I told them that on the phone), and he quotes me $50 for the the seal (again - one.rubber.seal.) and $244 for the labor. To replace one seal. On a unit I had already disassembled. The same water softener I have costs $347.00 at Home Depot. And when I told them that was crazy, they still wanted their $90 to show up. I have no problem paying a service fee if - for example - the repair needed was more than I had originally expected, but $300 to replace a $0.02 seal? That's absurd.

This company should be shut down. We purchased a fridge from Best Buy and have had nothing but problems with our ice maker. They have been out 4 times to "fix". This last time, we told them we were having the same problem, they sent out a tech to say we have to order the part even though we had already explained what was going on. They scheduled the appointment 2 weeks later. Well, that day came, the appointment window was from 1 to 5... Nobody showed up... Tech called after 5 and said that they wouldn't be able to make it, the soonest someone could come out was 2 weeks later. I called the next day and they said, "Sorry, you'll have to wait another 2 weeks." I will never do business with this horrible place. They have the worst customer service and are not willing to correct their mistakes. I suggest you all take your business somewhere else.

I purchased an extended warranty from Lowe’s for my Refrigerator, started having issues with the ice maker, called to arrange repair at the beginning of August. It’s October and it is still not fixed! A&E claimed they couldn’t come out until the 28 of August, so I set up the appointment. I was given a timeframe between 10-2. The so called technician came out and said it needed a new ice maker but it would have to be ordered as he didn’t have one on his truck.

This company is useless. My refrigerator was not cooling/freezing well at all. They came to my home three times and never did a single thing! The same female tech. came each time: first time, she focused on us cutting holes for ventilation, keeping our home at 72 degrees, tilting the refrigerator 1/2" back off level, wiping the gaskets with vaseline, placing 2 x 4s behind the unit, having a dedicated plug....yeah, that's why the ice is melting!

My experience started in the middle of May, my refrigerator was not cooling. On May 21st, A & E sent a service tech out who said that I needed a new fan unit. I also wanted to replace the front panel because some of the lights were out on it. Both things were going to cost of $800, so I said only replace the fan unit. The repair man then told me that I could sign up for their warranty for $49.99 a month and I could then get both parts 1/2 price. He told me the warranty would cover all of my appliance's in the kitchen and also my washer and dryer. He told me that any time they came out and could not repair my appliance they would replace it. SOUNDS GREAT RIGHT...NOT

They have come out three times to repair my refrigerator and still have not been repaired. Not only are they late but unqualified to do the repairs. I am receiving parts that have already been replaced. I ask myself are these extra for the next time it needs repairs. They would refuse to give me the site or extension to report complains on this company. I really don't understand how LG hires this company to do their appliance repairs. Makes me think twice now when buying LG brand. One repairman just came and opened the box above the refrigerator and said the repairman from the day before had connected the wrong wires and he confirmed that the refrigerator would work. That was a lie. The other repairman would be calling another repairman for questions on what steps to follow next.

Report a warranty issue for my 4 years old LG refrigerator to LG customer service. LG set me up with A&E Factory Service. Below is what happen: 8/8/2019 Complaint to LG for the compressor failure. LG set up A&E to do the diagnosis. Found compressor need to be replace. Parts ordered. 8/21/2019 All parts arrived at my house. A&E scheduled to come by 9/3/2019. 8/30/2019 A&E email telling me my scheduled appointment has been cancelled for no reason. Reschedule to 9/16/2019. 9/16/2019 Email me 3 mins before my scheduled time that my 9/16 appointment cancelled.

We purchased a washer at Best Buy and bought the extended warranty. The extended warranty was provided by A&E. Our washer went down in the middle of August, it is the middle of September and after 4 visits by A&E techs it still isn't working. Our next appointment for them to try again is September 26th. We have spent over $100 at laundromats.

We have had our LG fridge break 3 times within a month and make horrible noises. The tech keeps coming out telling us that they fixed the problem and the noise is because 2 pipes are vibrating next to each other and there is nothing they can do. Yet we have lost all our food 3 times now and on each time our appointment has been cancelled the day of and moved out another week. And all I get is a text. I waited a week as it was for each of these appointments. Between them and LG no one cares that I can't feed a family of 6 eating out for every meal for 2 weeks. You think these people would be happy with this service or ok with having a broken fridge for over a month. Mind you our fridge isn't even 3 years old.

We have been without a refrigerator for almost three weeks now. They failed to show up for the first appt. We had scheduled with them after waiting 10 days for repair.... They rescheduled for a week later and again I had to take a day off from work to wait for them from 10am-2pm, at 3:15 pm they called to cancel and soonest next available is a week away!? What? What business keeps canceling scheduled appts. and still stays in business?

Samsung Refrigerator model RF18HFENBSR French door lower freezer. Water in crisper drawers and under drawers. Started 1 month out of warranty, called Samsung, was told that there was nothing they could do and that there were no issues with this model. 2 weeks later it became extremely bad so I called Sears to have a repair person come out. Upon inspection the Tech A&E Factory Service said that the problem was a defective part in the motherboard and he would have to order the part, total cost approx $850 but if I took out a home warranty at that time they could reduce the cost to $375. I thought this is a no brainer so I agreed. Repair was made then 1 month later the same thing happened. I called and they sent out another Tech. He said there was an upgrade to the drain tubes (replaced them). 2 ½ months same thing. This time they replace the defrosting tab upgrade.

Save your money and do not spend it on their service. Our refrigerator went out on 7/26. They sent a tech on 7/30 who told us the fix would require parts. Those were ordered and the next appt was on 8/14. Two guys showed up who said the original guy was incorrect in his assessment and they spent 2 hours and left. Non functioning fridge. I called the repair tech (who gave me his cell) and he could not schedule anything himself (you have to go thru Manila) before 8/27. I received 3 emails to remind me to be here yesterday (8/27) and they did not show. No call. No email. Nothing.

Updated on 02/06/2020: Luckily, Lowe's took care of us & after investigation exchanged the appliances for another brand and model of our choosing.

I am waiting for a refund of the charges for dryer that they could not fix. I cannot get any correct answers from these people and will report them shortly to BBB. The least they can do is to take the billing questions seriously. Instead, they either sent me to the wrong department or would not answer the phone.

On July 5th my stove broke from power surges. It fried the motherboard. I got a service date quickly and the gentleman was on time. He ordered the part needed. It came fast. He came fast after to replace it – but the part was incorrect, no problem. He orders the correct part. I’m told it will be a long time to receive this part and another service date of August 15th (yes already one month out from having a working stove) but I don’t complain. It is what it is and I’m grateful it's under warranty to get replaced being that this stove is less than a year old. August 15 was getting close and no part has been received. We call to see what is going on with the part, get a tracking number. The part comes that Friday so clearly the 15th service date was not going to happen because the part wouldn’t be in until two days later - fine I still don’t make that much of an issue with it.

This concerns an extended warranty purchased through Home Depot and administered by Asurion. The warranty was for a Samsung gas range. It is not intended to be a negative review of either Home Depot or Asurion. Both entities, except for a couple of false starts were courteous and professional. But it does concern the repair service utilized by Asurion and I believe by many other similar warranty providers, A & E Factory Service. A & E Factory Service seems to consider itself a nationwide repair service since it is utilized by appliance retailers and warranty providers across the country. It appears however that they operate only in metropolitan areas. Repairs in rural areas such as this one are referred to other repair services or Sears Home Services with which A & E Factory Service has some sort of an arrangement.

We have an LG refrigerator that quit cooling. Called LG, they set up an appointment with A&E that was a month down the road. They were finally able to move it up to 3 weeks down the road. The tech arrives, asks where the parts are, I told him that we did not even know what was wrong, that was his job. He then looked it over, and ordered the necessary parts. However, he could not come back for 11 days. The parts arrived the next day. So these 2 boxes were waiting on tech. The day of the next appointment I get a call letting me know it will be about an hour before he gets here. He NEVER showed up.

Tech cancelled appt morning of service because of a miscommunication from the scheduling dept. I explained 4 times to different people over a 2 hour phone ordeal with still with no resolve. All about trying to make arrangements for payment. No one knows what they are doing, they are rude, can barely speak English and ridiculously unprofessional. So done with them.

This company is the perfect example of buyer beware. Our refrigerator failed the first week in May. Repairman arrived in two days, temporarily fixed the problem, but then had to order parts because, of course, they do not stock any. Today, Aug 12, informed the parts will be delivered to my house tomorrow. Called A&E to schedule a repair, and was told Aug 21 was first available. Another week! This will be well over two months from problem identification to hopefully problem fix. Two months of water leaking onto hardwood kitchen floors, two months of refrigerator not cooling properly, two months of no ice maker. When the repairman first came to the house he fixed the problem temporarily. It lasted a little over two weeks.

Came first time, the order was filled incorrectly on their end, for an oven instead of washing machine. Said - "Cannot do anything, call the manufacturer, Samsung"; left. Came second time, made a list of parts, said "not economical to repair". Samsung said they will pay for repair. Came third time, did nothing but somehow sent the order claiming they completed repairs. "Oh, that was by mistake". Lost the list of parts needed as the order was closed. I had a copy of the list of parts, provided to them and the manufacturer.

We have a Sears Home Warranty, so when our dishwasher had a hinge problem, we filed a claim and waiting for their service tech to come out. The people they sent out - Fix It 1st out of Schererville, IN - diagnosed the problem, then had to order the part and come back the following week. Two weeks without a functioning dishwasher later, the tech installed the new hinge assembly, and we figured that was that. That very evening, the same problem happened again - the door would pop open when the cycle ran, because the hinge wasn't sealed properly. So, we called them BACK out to get it corrected - at which point they sent the same guy out a WEEK later (this is THREE weeks into this craziness now), who briefly ran a cycle and claimed nothing was wrong, and despite us actually showing him what the problem was, he said there was nothing else he could do.

I have a Samsung refrigerator with a Lowe's service contract. The refrigerator side froze up and the internal temperature rose to 55 degrees. I called Lowe's on July 17th, and they, in turn, arranged for A&E Factory Service Kansas City to service the appliance on July 26th. On July 25th, I received a call from A&E informing me that their technician was not available and they had to reschedule my appointment. The first available date was August 15th. That is 29 days after the initial contact for repair. This is unacceptable! I cannot be without a working refrigerator for that long. A&E Factory Service is a joke. I am paying out of pocket to have another service company repair my refrigerator next week. Lowe's will reimburse me for that repair due to the inability of A&E to service my outage in a timely manner.

LG scheduled our service only to have the A&E folks tell me that they can't make the schedule. Our refrigerator is down. It's been more than a week and one half. They ordered parts for overnight shipment but one critical part was shipped 3 day select. This caused them to re-schedule for over a week and one half later. I called to complain and so they gave me a tech for the next day. He never showed. He told his office he was by but we were not home. I was camped out at my front door. We have a guard service and the tech. never checked in. He lied. LG is now taking over the service request.

A&E is the worst!! They took over a month to show up and then did not repair it. They claimed I should contact Lowe's, but they had contacted Lowe's a month ago and said they would fix it. This is an outrage!

Horrible "service" company. No "service" from this company at all. Their guy doesn't show up on day scheduled -- which took over a month to get scheduled -- and then the guy lies on the phone and says he will come the next day. Then, I get a call saying it will be another month before he will be scheduled to come fix my refrigerator. Horrible, horrible service and their employees lie. It doesn't get much worse than this company.

Garbage company! Geek Squad needs to cancel their contract with them!!! 2 times in a row I received a phone call 10 mins before 12pm (they were scheduled to come between 8am-12pm) saying the driving was sick and they don’t have anyone to cover him. **!

A&E Factory Services are not dependable. They rate 0 stars in my book. We had an appt. on the 18th of July for between 1-5. At 4:30 they had not arrived or called so I had to call them and was told now they would be there between 5-6. At 5:30 I still hadn't heard anything so again called the company and asked to speak to a person in charge only to get hung up on after being on hold. I called back again only to sit on hold before finally getting a "person in charge?" This time I was told they wouldn't be there today as they were still at the last appt. So I said "then they will be here tomorrow correct?" and then was told NO the soonest appt. they had available was on Aug. 1st. Needless to say I was furious. Never did they call us to let us know anything so if I hadn't called them we would have been left hanging.

We purchased a LG refrigerator from NFM in KC. After 4 years the compressor went out. LG waived all repairs and parts. They contracted out A&E Factory Service to do the repairs. They informed me that it would take a week to get the parts in and scheduled me out one week and assured me that someone would be out between 8am and 12:00pm CST. After numerous calls, dropped calls, bad connection calls ... A&E Factory Service informed me that it would now be another 9 days before someone could come out. Totally not acceptable. And now I do not have a date for the service. Poorest customer service I have ever experienced,

I contacted Sears Customer Service back in June around the 7th as my refrigerator that was purchased in December 2018 stopped working. The tech came out and said it was a compressor issue. He stated he would order the part and come back out on Thursday. I took Thursday off as I was told the time frame would be 8-5. No one showed to this appointment. Received the parts in the mail. Called Sears Customer Service again. Was told that I was to call when the parts arrived. Was never made aware of this. Rescheduled the appointment. They refused to accommodate my work schedule.

I was told the tech was coming on Wednesday between 8-5. Nobody showed up. I called all day the next day and the system was having problems so they couldn’t tell me anything. I did get a message saying the tech showed up and nobody was home. Not true. I was home all day. The man on the phone was so rude. Finally the next day I was given another appointment for Monday between 8-5. At 3 pm I got a call and he said he was 144 miles away. So he wouldn’t be coming. They needed to schedule someone closer. My husband called and they rescheduled again for Wednesday. I got a call from the tech saying he was headed my way. He asked what's wrong with it. If I knew then I would of fixed it myself. The tech showed up and he was not friendly. He did tell me the problem and threw all of the junk that was in the filter on the floor when there was a trash can right there. This entire experience has been terrible.

This company deserves negative stars. One technician in particular is a unprofessional complete and utter fool. He has been coming out to attempt to repair my refrigerator for nine (9) weeks to no avail. I have a Home Warranty Company that is paying for my repairs. This technician diagnosed and replaced three (3) incorrect parts for my refrigerator. Last Friday was my last visit and the compressor was replaced. I was so excited thinking that finally my refrigerator would work and lo and behold it’s still not working. Today, the technician was out again to diagnose why it still isn’t working. He said, “it was because it was low on refrigerant by a little bit,” which how that is, is beyond me because a technician just got done changing the compressor and charging it the Friday before. So he charged it to what it was supposed to be.

Refrigerator was purchased 4 years ago from Best Buy. We called for service when the fan motor started making noise. Repair was assigned to AE instead of Geek Squad. They failed to show up at the scheduled time and day. Failed again to show up. Finally on the 3d try they show up and tell us parts will be ordered, but no one can come put them in for 2 more weeks!!! Now the fridge has completely stopped and everything is spoiled!!! Called them to expedite service and they tell me I have to call Best Buy. Told them, "No Best Buy assigned the service to AE to take care of." Meanwhile over at Best Buy I cannot get through to anyone in customer service who can help. Both companies deserve 0 stars!!!

Don't use this company. They will literally waste your time and your product won't get fixed. 4 weeks, 1 wrong part, 1 past hours show, and one no show. Back to square one on 110 degree heat with no fridge.

In the past 3 weeks, I took 4 days off from work just for American Home Shield and A&E Factory Service to fix my Refrigerator, and it still not able to get the technician to come out. I don't understand why American Home Shield used this company? This company received ONE STAR from the consumer reviews. The customer service rude and hang up the phone on the customer. They schedule the technician to come out with the window time from 8am-5pm (other company schedule only 2 hours of window time). I took day off from work and Technician not show up. I called and customer service said systems is down and hung up. I have to contact the home warranty to able to get reschedule for technician come out again.

All previous repairs were done by Sears. I was given a quick appointment. The first fellow explained they were now with A&E. He did what he could, explaining the bearings needed to be replaced and he’d order the part, and find where it was leaking. As soon as it was delivered, it required two service folks to pull the washer apart. The part arrived yesterday and the repairman and his helper arrived this morning. It was quite a job. I explained there was a serious leak and I had to turn off the water to the washer. The repairman wasted no time and after finally dislodging the bearing doohickey he was concerned the pump, not a hose was leaking.

I called for my warranty through Lowe’s. They chose this company. Scheduled the time. Waited all day then an hour before 5:00pm they called and cancelled. Said someone got sick and they had no other techs in my area then made me wait until the following Tuesday. Told me 8-12. Called at 12. They then said between 1-2 and a tech would call me. Finally heard from a tech at 2:15 and yet still waiting at 2:24. Who knows if they are coming or not?! Who knows if they will fix it. This has been a disaster from day one. This is the third time I have needed this washer repaired!

Bought an LG refrigerator from Best Buy (that was my first mistake), bought a 5 year protection plan (probably my 2nd mistake). The Geek Squad contracts out to A&E Factory Services (what a nightmare). Called back in May because the freezer part of our refrigerator stopped working. The earliest they could come was June 4th (Ok...we'll deal...lost all the food in the freezer). Took the day off, excited that the freeze might actually get fixed! That morning received a call that the technician called in sick, "So sorry. Can't get out until June 7th." Guy showed up, compressor bad, had to order part. Repair scheduled for June 19th. Took the day off. Excited the freezer might actually get fixed! That morning AGAIN tech called in sick. ARE YOU KIDDING ME! Earliest someone could come was June 24th. Took the day off. Excited the freezer might actually get fixed!

A&E Factory Service - call through Geek Squad at BEST BUY. First technician arrived Tuesday, June 18, said needed new motor for ice maker. Ordered and delivered to me. Scheduled and confirmed appointment for installation between 5-noon on Saturday, June 22. Waiting 5 hours Sat. with no service, calls to A&E unsuccessful because they were closed! Geek Squad - no human could help! Monday, June 24 call to A&E at 9:15 a.m., service scheduled for July 1 between 8-9a.m. Call from A& E at 1:30 p.m. said service was for June 25 between 1-5 p.m. I told them already had appointment for July 1 - they had no record. Told them no one home on June 25. Got nowhere so asked for supervisor. Still no resolution!!! This company is horrible - supposed to be a service center for appliances!! Now waiting for Geek Squad escalation department!!!

Our 10 year old Maytag refrigerator was not cooling properly and the ice maker wasn't working. There are few choices for appliance repairs in Flagstaff, Arizona so we searched online for a reputable repair company. Based on the trusted name of Sears we booked an appointment. The technician came from A&E Appliance Repair and not from Sears. He completed a diagnostic and concluded the problem was the unit needed two motors (one for the ice maker and one for freezer). We were asked to pay $400 upfront with an estimate of $600 to complete the project.

I have a Samsung Refrigerator where the drawer does not close properly. My husband and myself diagnosed the problem. Samsung sent A&E out to fix it. The repairman was here less than 5 min and ordered a wiring harness for the drawer. (Deli drawer above freezer drawer.) Charged us for the diagnostic and the part which we paid immediately. Technician said no charge for them to come back out to install. Just call A&E back and they will schedule for the installation right away. NO charge... Part came to our house. Called A&E and they said we had to call Samsung. Called Samsung and they wanted to send someone else out to install and of course we would have a CHARGE for another company to install the wiring harness.

This company is completely useless. Four times they were supposed to have shown up to my house to fix my freezer. It has been six weeks now and I just received another call saying they would not show up. Which is a step up as before they just didn't show up and did not alert me. I had to call them to find out what had happened and to arrange another date which they did not show up for. They have told me dates that they will come, I have called in to make a complaint to then find out that the date the previous colleague had set was not available. They have offered no compensation. I am left again with a broken freezer and having to use their service due to LG only using this company. Terrible. I cannot say enough how this company is one of the worst I have ever had to deal with in my life.

Firstly they came out for Total Home Protection, a home insurance. They replace a valve stat between freezer and fridge. Didn't correct problem. The next guy said it was a faulty one, ordered another and replaced it. However he didn't install correctly leaving screws out and the knob loose. I called up and they said that it was not their problem and would have to go back to Total Home. I explained it was faulty installation by their so called tech. They said "couldn't do anything as Total Home would have to re-authorise the repair". Sears and A&E Service DESERVE TO GO BROKE and be closed down as unable to repair appliances.

A&E Factory Services is a terrible company. I took a day off of work because of them and they never came. They never called me to tell me they weren't coming. My dishwasher needed to be serviced. I acquired their services through Sears Warranty Protection Services. First issue: They came on the wrong date. Twice. I wasn't able to get a reschedule for three weeks. Second issue: I took a day off on a Thursday to get my dishwasher taken care of. I was given two confirmations. One by email and one by phone the day before. Sears told me the technician would be at my house between 8-12 p m. At 1 pm, there was still no technician and no phone call to tell me what's going on.

I just had two appointments for appliance repair through Sears Home Services, and the dishwasher A&E repairperson (Dennis, I think) out of Indianapolis was professional (Came on time, called ahead, was polite and easy to ask questions of...) and effective. So for the dishwasher person - five stars, and I wish you were the tech servicing my washing machine. (They would get 0 stars, will get 1 I guess, in a different review.)

The repair person didn't call and came over an hour earlier than his scheduled appointment. No one was home. I called the 800 number and was put on hold and then disconnected. When I called back the said she would contact the repair person. She told me he would be back before 5:00. He is a no show. I didn't have a choice because Sears chose this company. I wouldn't choose them. VERY poor customer service.

Horrible service, bad parts, dishonest call center. My 84 year old Father had a 2 year old Kenmore refrigerator, which he and my mom purchased for around $2800.00. The refrigerator stopped cooling and after a $99.00 diagnostic fee and $319.99 labor charges, to make a very long story short, after two defective compressors and over 45 days later, with multiple no shows, and no follow through, on 5-23-2019 we called the 800-905-9505 and received more run around information, at that point we requested a full refund and were told that we would be contacted within 1-7 business days as to the refund.

My husband set up an appointment to have our mower serviced. We rec. updates the day before and the morning of the app. stating who the tech was and that he would be on his way. Sat here from 8-5 waiting for him to show up. No show, no call. At 7pm my husband calls the 800 number. We speak with someone in the Philippines who is unable to help. Set up another app. for a week later. Tech arrives promptly. Tells us what part we need, charges us for it, orders it and says he’ll be back Thursday May 30 to install it. Again, sit here ALL Day. No call, no show. Shame on A&E, they have no business being a business when they cannot get their customer service right. They made sure to charge us a fee, where do we go to charge them for our wasted time? One star was one too many.

A&E Factory Service is a poorly ran company - this is twice I sat around for 8 hours or more waiting for them and no one showed up to repair my dryer... I called and was told that I would have to wait another week to get them here again. That makes 4 weeks for them to come to my house to install a part ---- no excuse for not showing. Just not showing up and the customer service is the worst I have ever dealt with.

I did not choose A&E, my LG warranty scheduled the service. When my refrigerator went out, I reported it on April 7th. I was told Tuesday was the earliest they could get there. The tech was a no show however A&E called and said was on the way. Tech did show up that Thursday. Realized needed a new compressor so parts had to be order. Was rescheduled April 18th tech arrived and got refrigerator working but a week later went out again. They came out that week and realized they rec'd the wrong part. I would have thought that would have been checked before the installation.

DO NOT BUY LG. Less than 2 month old refrigerator is not working, 3 weeks now and A&E apparently are supposed to fix it but they’re a joke to schedule with. They schedule their own appointments when it works for them, but they don’t verify or let you know then they get rude when they call to say they are at your house and you’re not there because you didn’t know!! (Or they schedule a time that doesn’t work for them, and then you wait around all day and no one shows! They sent a text saying to call to reschedule, when you call they tell you to call LG!!)

I have not had a working LG refrigerator since March 11, 2019. I have had three repair men to my house, the first one Jeff, so so rude, and disrespectful, and after the third visit with him, and my refrigerator not being fixed, I requested he not be sent to my home again. The second, and last repair man was very polite, respectful, and was willing to work on my refrigerator, EXCEPT, he had no idea what the first repair person had done, he also did not have the parts he needed.

Terrible asking geek squad, for different services rep. **Do note I found out that you can request a different services rep other than A&E AND you can even find your own service rep to fix and Geek Squad will reimburse you since Geek Squad can't service you. *** This co is garbage. This is the second time scheduling a repair for a repair on my fridge. They keep canceling my repair calls and each time it's two weeks out to schedule a appointment. Their time frames are 8-12 so you wasted your whole day to find out they're not committing to their new contract through Geek Squad. So far this company and their customers satisfaction score is 1 but should be a zero. Should of left it to Geek Squad. Never had issues with them.

I did not choose A&E, my LG warranty scheduled the service. When my refrigerator went out, I reported it on Sunday. I was told Friday was the earliest they could get there. They gave me an 8 am to 5 pm window. They called that morning and told me the tech would arrive between 1 pm and 3 pm. I left work at lunch and went home to wait. At 3:15 I called back and was given a 4 pm to 6 pm window. The technician finally arrived at 4:30. He worked on my fridge for 2 hours and then told me he did not have the part he needed and he was not able to order the part. He added coolant that he said would last until the part came in. He then closed my ticket and instructed me to call LG back to reschedule.

A&E repair service should receive a negative stars rating. Scheduling the technician to troubleshoot the washer took over a week. Paid for the repair upfront and waited on the parts. Technician promised May 1, 2019 and the A&E service said they did not have a repair scheduled for that date. Promised to have technician out May 6, 2019 between 1-5 pm. Technician calls at 3:45 pm to state that he will be unable to repair today - is over 30+ miles away and still has two other service calls ahead of this one. Will need to reschedule. We have been without a washer for 3 weeks and they have already received payment. Lesson learned. Never pay for service up-front and A&E is not reliable to keep their repair appointments.

I have never in my life been so disgusted by a company. Bought a 2g LG Fridge. It was still under warranty. LG set up an apt on a Wednesday for the following Monday, on Monday they said a technician was out and couldn't get us in for another Monday, then that Monday a tech showed up and proceeded to yell in my home, I have never been talked to so horribly, he was trying to con me out of service repair $ even though it was already paid for by LG. He then didn't have the compressor (YET he had repeated multiple times that he repairs these fridges daily) but has no compressor, said as soon as parts came in he would come back.

We’d like to give negative stars ideally. This company, owned by Sears, doesn’t provide any service or communicate with customers on anything. You can never get in touch with anyone and they lie to you. First appointment was nearly 2 months ago (March 16) when we were supposed to have routine maintenance. The man who came out had no idea what he was doing and seemed ready to leave after looking over a couple things on the fridge.

My LG refrigerator's compressor went bad, and LG connected me to A&E Factory services. And, my nightmares started. My refrigerator has been out for a month all because A&E's scheduling problems and when my appointment is scheduled, the technicians do not show up. I get my first appointment 5 days after I called them. I ask for an expedited appointment time because of cooling issue. They cannot. So, I accept the appointment and they come and says that my compressor is bad. They have to order the parts first and reschedule my appointment to one week later. A week later, I get an email asking me to call them. When I call them, they said that the last part will be delivered on the same day of the appointment. So, they have to reschedule my appointment. I ask for the next day. But, no. Another 5 days later. I call LG and LG tries to speak to them to get my appointment expedited. But, no.

They told me when I scheduled that they would have the part on the truck. I had told them which part was needed. Showed up with no part. Rescheduled a week from now. I had to pay now, but they would not give me a receipt. I called their "service" phone no., which is in the Philippines. Sorry, but cannot give me a receipt. Repair won't be done until after we close on this house that we are selling. I need a receipt for a closing document that it has been paid for. They will not provide. Never, never, never again will I deal with this company. Even our technician bad-mouthed the company the whole time he was here. AVOID THIS COMPANY!!!

I was connected with A&E Factory Services for a warranty repair for a Samsung refrigerator. I was told that I would have an appointment between 8 am and 5 pm on the scheduled date, but that someone from A&E would call me the day prior to narrow the time frame to a 2 hour window. I called A&E the night prior to confirm my two hour window and was told that they could not yet tell me any more specific time than between 8 and 5, but that I could call back the next day at 7:30 am for that information.

After 5 weeks of having no refrigerator and 3 trips out to repair and $500 my refrigerator is still not repaired. This seems to be the only company Sears brand uses to repair their refrigerators under warranty. Scheduling and correspondence is nearly impossible because all calls are routed to the Philippines and apparently they only schedule one appointment every two weeks! You can’t get past these people in the Philippines at all. The Sears warranty number also goes to the Philippines. They are scammers and don’t seem to even know what they are supposed to be there to do. Horrible horrible! Throw your appliance away and just buy a new one. They won’t fix it and they will take your money too!

Had a problem with LG refrigerator. Called to schedule a repair with LG Premier. This company was supposed to be here 3 days later from 1-5 pm and I cleared out my busy schedule to be available. At 3:00 pm I called to confirm and they say it was ok. 5:15 pm got a call from my husband that somebody was at the gate, when I called back the technician had already left. I called LG Premier and asked them to send the tech back. At 5:35 PM, got a call from the gate guard saying the technician will not show his DL citing “company policy”; therefore, he was not allowed to come in. To say that I was frustrated is an understatement. I called A&E number got hung up several times. Had to schedule another appointment with a different company that did show up 4 days later. The motherboard is damaged and it will take a week to get it. Bottom line 2 weeks without a refrigerator in FL and not one apology or follow up call after that fiasco.

The LG refrigerator is 2 years old which stopped cooling and freezing on 4/5/19. Got runaround from LG but finally got an appt. with A&E but did not have parts. Waited until 4/18 to repair and finally fixed but worked only a few days. We had to start all over again with LG and A&E and now waiting another week for A&E to show up. They are a terrible company with overseas service centers that cannot speak English or even want to help you. All the reviews listed are very true as if I had written them myself.

I contacted A&E factory services due to ice maker not working in my 3 year old Frigidaire refrigerator. First trip it appeared the water line was frozen, so they unfroze it. Worked for 1 day. 2nd trip they took out the ice maker, took the inside back of the freezer compartment off, and thawed the ice, and said a part had turned causing the water to not flow into the ice maker. Lasted 1 day again before freezing up. I called and asked for a refund since after the second attempt to fix, I had to spend over an hour cleaning out the lower fridge of water and some ice due to the work performed. I told them I can live without an ice maker. They agreed to refund me the money.

After reading the first half dozen reviews, I've experienced the same issues. 3 visits later and a NO SHOW on the 4th visit, the ice maker is still not working. It's been replaced twice by the technician and trying to get them out to fix it right. While calling A&E Customer Support, my request to speak to a Manager was refused and hung up on twice. A&E just wants to reschedule again for the 5th time. Running out of vacation time with taking all this time off to be there for them, already and it's only April. The Warranty company needs to stop using A&E which I have advised them of this. They must be the only ones keeping A&E in business. Otherwise, A&E couldn't get customers on their own merit with this type of incompetence and Customer Service. Do NOT USE THIS Company. Now it's up to the Warranty company to make this right.

Whirlpool dishwasher stopped draining. Had Extended warranty through Lowe's. A&E showed up, diagnosed it as bad drain pump. Tech orders part, rescheduled. Different tech shows up, said wrong part ordered (no drain pump.) Sump assembly was ordered. This tech said it was control board as intermittent problem. Visit #3, Tech shows up, installs board. Still doesn't drain. Visit #4 Original Tech Ian shows up, said there is nothing wrong, everything works. (Except it doesn't drain). Tech blames clog in line (That isn't there). Make appt #5, request different tech, as my patience with Ian is shot.

I've been waiting since March 9th to have my fridge repaired and as of now nothing. Two technicians have been out and each one opened the door to look at the serial number on door and that's it. I have a insurance policy through a company called Assurant, and they have been tossing the ball around and I have been told that A&E, never contacted them. This is a nightmare because you would think that within 5 weeks you could have rebuilt the whole fridge. This company has a lot of 1 stars. You would think they would want to be the best.

I would not recommend buying from Sears and using their warranty service though A&E. LG microwave broke, took a month to get 1st appt. The repairman had no idea what he was doing, had to be on the phone being walked through the entire process, then didn’t have parts to fix. Next appt 3 weeks later repairman called in sick. Third appt 3 weeks later yay supposedly fixed. Nope, broke the next day. Fourth appt 3 weeks later, the repairmen don’t always have the proper equipment (aka cell phone) to give you the courtesy call that they are in route.

Refrigerator stopped working. Called LG was told to call AandE. 1st tech came out on time diagnosed it to be the compressor. But I rent and could not get ahold of the landlord to pay for the part. Did not charge and to reschedule. So I did for the following week. I got the confirmation call but no show. I called them back got another appointment for Tue. No show. I called them. Said it was changed to Thur. Again a no show no call. I called them again next week on Tue. No call no show. Yes I called them again Thur. next week. I called to confirm. I hope they show up. You have to pay for the service and the part beforehand and will take 4-5 days to get it. God only knows when they will come back after that. 1 month no fridge or freezer. They should rename their company next week maybe. Worse service ever.

Patrick (wish I knew his last name) provided service to me through my Sears Warranty policy. Thank goodness for him and his expertise. He was meticulous. He repaired my wall oven and calibrated it before he left the house and he will return next week to install a new part on my dishwasher. You would be lucky to get A & E Appliance Service, especially with Patrick.

A&E Service came out March 21. Diagnosed the problem. Christine was the tech/lady's name. Ordered the part. It arrived the following Wed the 27th thru the mail, phone rang, said the part arrived, tech would be out the 28th. Christine was back the following afternoon and installed the part. Works like a new machine. It was under warranty thru ABC Warehouse, Didn't cost me anything. Great service, Great lady, Thanks again. Dave

We had 2 guys come to look at our refrigerator. Ice maker quit working. We hate using them as every time we use them (we have an extended warranty through Lowe's that we purchased, so we have to) it takes several weeks to have our appliances repaired. It’s really hard to go without a refrigerator with 6 people in the house for a MONTH! They determined the parts they needed and told me the parts would be shipped and they would be back late the next week between 8 and 5. I took off work that day. They show up around 3 and the parts were never shipped. They’re ordered them and they shipped to me.

Called A&E Factory Service to repair my Samsung front load washer (which is only a year old). First technician came on 2/20/2019 said that we needed 2 parts to fix washer. We paid for the service call and parts that day but were told the parts needed to be ordered. Okay, we understood and were given another service date for 2/27/2019 to install the ordered parts. Feb. 27th a completely different technician came to install parts. This technician was extremely rude, slammed my front screen door each time he went back and forth to his service van (approx. 5 times) and was very arrogant. He states that the parts the first technician ordered were not the correct parts and that we needed to order yet another part! We reluctantly agreed to order this so called part he said we needed and schedule yet ANOTHER service call.

A tech has now been out here twice in 3 weeks and still doesn't know how to fix a dryer that is a year old. The tech today was horrible! He let water run all over the carpet and did not tell anyone. He never even tested the dryer. He ran out saying it was fixed and never even plugged it back in to test it out. He was rude and said wouldn't even stop to look at me or talk to me when I asked how it could be done already. Then I called the company to complain and the first non-English speaking operator hung up on me after I explained what happen. He said, "Oh ok." Click!. Then the next was not much better and still do not have it resolved! Horrible company to deal with!

This company gives Nebraska Furniture Mart a bad name and we have filed a complaint with NFM so they are aware and, will never purchase an appliance from anywhere who contracts with A&E to service the appliance. I had an appointment scheduled for a fridge repair on Saturday 3/30 between 8am and 12 pm. I received an email confirmation of this appointment on 3/20/19. The part arrived earlier than expected so on Friday 3/22 we phoned A&E to see if it was possible to move the repair to the next day, Saturday 3/23. The rep said no, but offered Monday 3/25 in the afternoon. My husband said no, we need Saturday so will keep the original appointment. We only inquired about availability for the earlier Saturday and never asked her to cancel our 3/30 appointment.

Appliance repair person charged us $99 for diagnostic service which we were happy to pay. They estimated the repair at $600 and told us we could buy a new appliance (at Sears) for $999 so we declined service and went shopping. Once at the store we learned it would cost $1799, plus tax, plus installation to replace the exact same stove. We didn't have the money and called A&E back to schedule the repair. Even though they knew what the problem was, they told us they needed to send an appliance repair person out and charge us $99 for the diagnostic service. Ridiculous! We ended up calling a local appliance repair company and they fixed the stove for $400 and no diagnostic fee! Do yourself a favor and stay away from A&E.

Phone call made to customer service, appointment scheduled for 2/5/19. Repairman told 81 year old mother that “did you hear that...the pump is bad, I will order parts. Oh and extended service is half off special today”. Service man insisted she pay half cost of products on the spot. After telling me cost, we decided to buy a new dishwasher. Immediately. Made call to A&E to cancel parts. Were asked why cancelling. Needed a reason, told rep on phone we opted to purchase a new dishwasher. Told must wait 21 days for refund. Also do expect to pay $99 for service call. - Expect to pay $99, but 42 days later and no refund. Called back after told to wait 21 days, stated sounded rather excessive. Provided case number, also spoke to supervisor (this was after a few calls).

On a Monday, repairman evaluated the problem and determined that fridge needed a new compressor. I paid him $79 for the service call. He was to return the following day between 8 - 12. I requested he come closer to 8 because I and my family would be leaving to go out of town at 11. I received a call the next day telling me repairman would be at my house at 12. I cancelled! My mom offered to come to my house on Friday and scheduled the repair for Friday.

After reading the reviews of this company, it is now clear why I had to buy a new refrigerator to replace my two year old refrigerator. The fridge quit working and this company came out repeatedly and was unable to fix the problem. After this last time they refused to come back. If one were to be a professional in a specific field, one would think that they could actually do the job so don't waste your time with this company, what a joke. Rude and clearly unqualified to to provide any service other than ordering additional parts with no successful results other than buying another unit.

I recently used A&E Factory Service for a 2 year old Samsung refrigerator that stopped cooling. The first technician said the compressor wasn't working but when he unplugged it and plugged it back in the compressor started again. He instructed me to wait 24 hours and the refrigerator should be cooling and to call the office if it didn't start cooling to request another service appointment. I paid for the trip charge and a cleaning (because the technician said it the coils were very dirty). The refrigerator was not fixed. I called the next day to request another appointment, which took one week. The second technician performed a diagnostic test (roughly $80) to determine that the compressor was broken.

Sears Appliance Repair in Richmond Virginia subcontracts their work to A & E Factory Service, LLC. Waited 3 days and given 4 hour arrival window. Tech shows up at 4:55 pm for 1 to 5 pm arrival. Sits in his van upon arrival & smokes a cigarette (strike 1). Ugh, my kid has asthma but I've been without a washing machine for 5 days including the weekend. Tech walks in and says he's had a bad day and is feeling crazy. (Wow, strike 2). Looks at machine and says it is old. Um, only 9 years. Tells me there is nothing wrong with machine but user error because women overload machines? (Strike 3).

Purchased an LG refrigerator in August 2017. Had to call repair service out 4 times in January 2018 because it wouldn't get cold and allowed food to thaw. They changed a part and it worked for a year. Quit on January 2, 2019. Ashley appliance came out and said it needed a compressor. They would order a part and be back. Haven't seen them since. Called A&E and they came out Feb 22 and said needed a compressor. Ordered parts and said they would be delivered to my house the next week and they would be here on March 4 to fix. At 10:30 on the 4th, I called and they said it was scheduled of the 5th, but can't make it till the 12th. Called on the 12th and they said it was scheduled for the 13th. They lie about their appointments. I have no faith in the appliance repair service or the LG fridge.

I received a phone call reminder of a service call for my washer and an email reminder of service repair from 8 am to noon Monday March 11th, 2019 and no tech shows up. I call 800-905-9505 (their call center) at noon, “Shane” says the tech is late working overtime and will be here soon. 3pm I call again and this rep (started with an R) says I never had an appointment. Will not listen to me and refused to answer the questions of why did I get a service reminder phone call and email? Continues to say everyone including myself and Best Buy are lying. I’ll never ever recommend A&E services to anyone and will make it my mission to let others know.

We bought an expensive LG refrigerator from Lowe's and it stopped working 3 years later, right after the warranty expired. We contacted LG and they agreed that it was probably a bad compressor which they warranty for ten years. They sent a new compressor and associated parts directly to our house and set up an appointment with A&E appliance repair to do the repairs. That's when the nightmare began. The repair company scheduled us 8 days out and when the repairman showed up he said he couldn't fix it then because it was a three hour job and he needed more parts. We were scheduled another 11 days out.

When my LG refrigerator quit cooling I called LG and since the unit was 5 years old and out of warranty I was eventually routed to A&E Factory Service. After scheduling the appointment which they give you, which is a 4 hour window and taking off of work to be home from 1 pm to 5 pm the technician finally shows up at 4:55. He stays here until 7:00 pm and cannot fix the refrigerator due to it needing a compressor and a control board of which he has neither and will have to order them and rescheduled me another appointment for the following Friday from 8 am to 12 pm.

We purchased an LG Microwave from Home Depot in July 2018. It was installed in August 2018. It failed on February 19, 2019. We called LG and a repair was set up with A&E Factory Service for the 27th. Matt, the service tech showed up on time and in 10 minutes determined the cause of failure to be the control board. He ordered the part, told us it would arrive in 3-5 days. It arrived on 3/4 as promised. I called A&E to inform them we had received the part. Matt had already scheduled a return appointment for 3/6. Again, he arrived on time, installed the new part in under 10 minutes. Problem solved and all as promised, all under warranty. Thank you for fixing a problem quickly and properly!

2 weeks ago our 2 year old LG refrigerator stopped working. The sad thing is the SmartThinQ app did not pick this up for days. In fact it never picked up that the fridge was broken! We noticed the refrigerator "warming up" a bit but did not think it had stopped working. The SmartThinQ app merrily kept telling me the temp of the fridge and the freezer being normal! (Not very smart!) Absolutely useless!

This is the third week I have been waiting for my washer to be fixed. First week no one showed up. They called it "miscommunication" after confirming the night before. Second week techs arrived last minute. Checked and said they need to order parts. They did and the tech gave me the appointment for today. Waited and wasted another 4 hours. I did receive an automated message confirming the appointment between 8 am and 12:00 pm. I wanted to double check so I called the company before 8 am to make sure someone is coming. They said yes and even said my name. Hooray.

A&E sold us an extended warranty on this appliance when they came out and repaired this appliance after the warranty had expired. At that time, a hose to the pump failed, and they replaced it. this was April of 2016. Now, less than 3 years later the machine started leaking water again. I scheduled a service appointment and the technician arrived 1 hour and 15 minutes after the scheduled service appointment, which was a 4 hour window from 8:00AM to 12:00PM. When he arrived he checked the unit and determined that the same hose is leaking again. He ordered the parts from his phone and scheduled a new service appointment for 1 week from now. I was told by the scheduler that the reason for the delay was the lead time for the part. This is absurd. Once the warranty expires, I will never do business with this company again.

This problem started in March of 2018. I have a Sears service contract on my Dishwasher and Stove that was purchased in February 2013. With the service contract you get one free checkup each year. In December of 2015 I was having problems with the Rinse aid dispensing the entire reservoir with each load. They came out, diagnosed a problem with the dispenser, at the same time he saw something wrong with the control panel and ordered the parts and replaced both a week later.