A&E Factory Service Reviews

On July 5th my stove broke from power surges. It fried the motherboard. I got a service date quickly and the gentleman was on time. He ordered the part needed. It came fast. He came fast after to replace it – but the part was incorrect, no problem. He orders the correct part. I’m told it will be a long time to receive this part and another service date of August 15th (yes already one month out from having a working stove) but I don’t complain. It is what it is and I’m grateful it's under warranty to get replaced being that this stove is less than a year old. August 15 was getting close and no part has been received. We call to see what is going on with the part, get a tracking number. The part comes that Friday so clearly the 15th service date was not going to happen because the part wouldn’t be in until two days later - fine I still don’t make that much of an issue with it.

This concerns an extended warranty purchased through Home Depot and administered by Asurion. The warranty was for a Samsung gas range. It is not intended to be a negative review of either Home Depot or Asurion. Both entities, except for a couple of false starts were courteous and professional. But it does concern the repair service utilized by Asurion and I believe by many other similar warranty providers, A & E Factory Service. A & E Factory Service seems to consider itself a nationwide repair service since it is utilized by appliance retailers and warranty providers across the country. It appears however that they operate only in metropolitan areas. Repairs in rural areas such as this one are referred to other repair services or Sears Home Services with which A & E Factory Service has some sort of an arrangement.

We have an LG refrigerator that quit cooling. Called LG, they set up an appointment with A&E that was a month down the road. They were finally able to move it up to 3 weeks down the road. The tech arrives, asks where the parts are, I told him that we did not even know what was wrong, that was his job. He then looked it over, and ordered the necessary parts. However, he could not come back for 11 days. The parts arrived the next day. So these 2 boxes were waiting on tech. The day of the next appointment I get a call letting me know it will be about an hour before he gets here. He NEVER showed up.

Tech cancelled appt morning of service because of a miscommunication from the scheduling dept. I explained 4 times to different people over a 2 hour phone ordeal with still with no resolve. All about trying to make arrangements for payment. No one knows what they are doing, they are rude, can barely speak English and ridiculously unprofessional. So done with them.

This company is the perfect example of buyer beware. Our refrigerator failed the first week in May. Repairman arrived in two days, temporarily fixed the problem, but then had to order parts because, of course, they do not stock any. Today, Aug 12, informed the parts will be delivered to my house tomorrow. Called A&E to schedule a repair, and was told Aug 21 was first available. Another week! This will be well over two months from problem identification to hopefully problem fix. Two months of water leaking onto hardwood kitchen floors, two months of refrigerator not cooling properly, two months of no ice maker. When the repairman first came to the house he fixed the problem temporarily. It lasted a little over two weeks.

Came first time, the order was filled incorrectly on their end, for an oven instead of washing machine. Said - "Cannot do anything, call the manufacturer, Samsung"; left. Came second time, made a list of parts, said "not economical to repair". Samsung said they will pay for repair. Came third time, did nothing but somehow sent the order claiming they completed repairs. "Oh, that was by mistake". Lost the list of parts needed as the order was closed. I had a copy of the list of parts, provided to them and the manufacturer.

We have a Sears Home Warranty, so when our dishwasher had a hinge problem, we filed a claim and waiting for their service tech to come out. The people they sent out - Fix It 1st out of Schererville, IN - diagnosed the problem, then had to order the part and come back the following week. Two weeks without a functioning dishwasher later, the tech installed the new hinge assembly, and we figured that was that. That very evening, the same problem happened again - the door would pop open when the cycle ran, because the hinge wasn't sealed properly. So, we called them BACK out to get it corrected - at which point they sent the same guy out a WEEK later (this is THREE weeks into this craziness now), who briefly ran a cycle and claimed nothing was wrong, and despite us actually showing him what the problem was, he said there was nothing else he could do.

I have a Samsung refrigerator with a Lowe's service contract. The refrigerator side froze up and the internal temperature rose to 55 degrees. I called Lowe's on July 17th, and they, in turn, arranged for A&E Factory Service Kansas City to service the appliance on July 26th. On July 25th, I received a call from A&E informing me that their technician was not available and they had to reschedule my appointment. The first available date was August 15th. That is 29 days after the initial contact for repair. This is unacceptable! I cannot be without a working refrigerator for that long. A&E Factory Service is a joke. I am paying out of pocket to have another service company repair my refrigerator next week. Lowe's will reimburse me for that repair due to the inability of A&E to service my outage in a timely manner.

LG scheduled our service only to have the A&E folks tell me that they can't make the schedule. Our refrigerator is down. It's been more than a week and one half. They ordered parts for overnight shipment but one critical part was shipped 3 day select. This caused them to re-schedule for over a week and one half later. I called to complain and so they gave me a tech for the next day. He never showed. He told his office he was by but we were not home. I was camped out at my front door. We have a guard service and the tech. never checked in. He lied. LG is now taking over the service request.

A&E is the worst!! They took over a month to show up and then did not repair it. They claimed I should contact Lowe's, but they had contacted Lowe's a month ago and said they would fix it. This is an outrage!

Horrible "service" company. No "service" from this company at all. Their guy doesn't show up on day scheduled -- which took over a month to get scheduled -- and then the guy lies on the phone and says he will come the next day. Then, I get a call saying it will be another month before he will be scheduled to come fix my refrigerator. Horrible, horrible service and their employees lie. It doesn't get much worse than this company.

Garbage company! Geek Squad needs to cancel their contract with them!!! 2 times in a row I received a phone call 10 mins before 12pm (they were scheduled to come between 8am-12pm) saying the driving was sick and they don’t have anyone to cover him. **!

A&E Factory Services are not dependable. They rate 0 stars in my book. We had an appt. on the 18th of July for between 1-5. At 4:30 they had not arrived or called so I had to call them and was told now they would be there between 5-6. At 5:30 I still hadn't heard anything so again called the company and asked to speak to a person in charge only to get hung up on after being on hold. I called back again only to sit on hold before finally getting a "person in charge?" This time I was told they wouldn't be there today as they were still at the last appt. So I said "then they will be here tomorrow correct?" and then was told NO the soonest appt. they had available was on Aug. 1st. Needless to say I was furious. Never did they call us to let us know anything so if I hadn't called them we would have been left hanging.

We purchased a LG refrigerator from NFM in KC. After 4 years the compressor went out. LG waived all repairs and parts. They contracted out A&E Factory Service to do the repairs. They informed me that it would take a week to get the parts in and scheduled me out one week and assured me that someone would be out between 8am and 12:00pm CST. After numerous calls, dropped calls, bad connection calls ... A&E Factory Service informed me that it would now be another 9 days before someone could come out. Totally not acceptable. And now I do not have a date for the service. Poorest customer service I have ever experienced,

I contacted Sears Customer Service back in June around the 7th as my refrigerator that was purchased in December 2018 stopped working. The tech came out and said it was a compressor issue. He stated he would order the part and come back out on Thursday. I took Thursday off as I was told the time frame would be 8-5. No one showed to this appointment. Received the parts in the mail. Called Sears Customer Service again. Was told that I was to call when the parts arrived. Was never made aware of this. Rescheduled the appointment. They refused to accommodate my work schedule.

I was told the tech was coming on Wednesday between 8-5. Nobody showed up. I called all day the next day and the system was having problems so they couldn’t tell me anything. I did get a message saying the tech showed up and nobody was home. Not true. I was home all day. The man on the phone was so rude. Finally the next day I was given another appointment for Monday between 8-5. At 3 pm I got a call and he said he was 144 miles away. So he wouldn’t be coming. They needed to schedule someone closer. My husband called and they rescheduled again for Wednesday. I got a call from the tech saying he was headed my way. He asked what's wrong with it. If I knew then I would of fixed it myself. The tech showed up and he was not friendly. He did tell me the problem and threw all of the junk that was in the filter on the floor when there was a trash can right there. This entire experience has been terrible.

This company deserves negative stars. One technician in particular is a unprofessional complete and utter fool. He has been coming out to attempt to repair my refrigerator for nine (9) weeks to no avail. I have a Home Warranty Company that is paying for my repairs. This technician diagnosed and replaced three (3) incorrect parts for my refrigerator. Last Friday was my last visit and the compressor was replaced. I was so excited thinking that finally my refrigerator would work and lo and behold it’s still not working. Today, the technician was out again to diagnose why it still isn’t working. He said, “it was because it was low on refrigerant by a little bit,” which how that is, is beyond me because a technician just got done changing the compressor and charging it the Friday before. So he charged it to what it was supposed to be.

Refrigerator was purchased 4 years ago from Best Buy. We called for service when the fan motor started making noise. Repair was assigned to AE instead of Geek Squad. They failed to show up at the scheduled time and day. Failed again to show up. Finally on the 3d try they show up and tell us parts will be ordered, but no one can come put them in for 2 more weeks!!! Now the fridge has completely stopped and everything is spoiled!!! Called them to expedite service and they tell me I have to call Best Buy. Told them, "No Best Buy assigned the service to AE to take care of." Meanwhile over at Best Buy I cannot get through to anyone in customer service who can help. Both companies deserve 0 stars!!!

Don't use this company. They will literally waste your time and your product won't get fixed. 4 weeks, 1 wrong part, 1 past hours show, and one no show. Back to square one on 110 degree heat with no fridge.

In the past 3 weeks, I took 4 days off from work just for American Home Shield and A&E Factory Service to fix my Refrigerator, and it still not able to get the technician to come out. I don't understand why American Home Shield used this company? This company received ONE STAR from the consumer reviews. The customer service rude and hang up the phone on the customer. They schedule the technician to come out with the window time from 8am-5pm (other company schedule only 2 hours of window time). I took day off from work and Technician not show up. I called and customer service said systems is down and hung up. I have to contact the home warranty to able to get reschedule for technician come out again.

All previous repairs were done by Sears. I was given a quick appointment. The first fellow explained they were now with A&E. He did what he could, explaining the bearings needed to be replaced and he’d order the part, and find where it was leaking. As soon as it was delivered, it required two service folks to pull the washer apart. The part arrived yesterday and the repairman and his helper arrived this morning. It was quite a job. I explained there was a serious leak and I had to turn off the water to the washer. The repairman wasted no time and after finally dislodging the bearing doohickey he was concerned the pump, not a hose was leaking.

I called for my warranty through Lowe’s. They chose this company. Scheduled the time. Waited all day then an hour before 5:00pm they called and cancelled. Said someone got sick and they had no other techs in my area then made me wait until the following Tuesday. Told me 8-12. Called at 12. They then said between 1-2 and a tech would call me. Finally heard from a tech at 2:15 and yet still waiting at 2:24. Who knows if they are coming or not?! Who knows if they will fix it. This has been a disaster from day one. This is the third time I have needed this washer repaired!

Bought an LG refrigerator from Best Buy (that was my first mistake), bought a 5 year protection plan (probably my 2nd mistake). The Geek Squad contracts out to A&E Factory Services (what a nightmare). Called back in May because the freezer part of our refrigerator stopped working. The earliest they could come was June 4th (Ok...we'll deal...lost all the food in the freezer). Took the day off, excited that the freeze might actually get fixed! That morning received a call that the technician called in sick, "So sorry. Can't get out until June 7th." Guy showed up, compressor bad, had to order part. Repair scheduled for June 19th. Took the day off. Excited the freezer might actually get fixed! That morning AGAIN tech called in sick. ARE YOU KIDDING ME! Earliest someone could come was June 24th. Took the day off. Excited the freezer might actually get fixed!

A&E Factory Service - call through Geek Squad at BEST BUY. First technician arrived Tuesday, June 18, said needed new motor for ice maker. Ordered and delivered to me. Scheduled and confirmed appointment for installation between 5-noon on Saturday, June 22. Waiting 5 hours Sat. with no service, calls to A&E unsuccessful because they were closed! Geek Squad - no human could help! Monday, June 24 call to A&E at 9:15 a.m., service scheduled for July 1 between 8-9a.m. Call from A& E at 1:30 p.m. said service was for June 25 between 1-5 p.m. I told them already had appointment for July 1 - they had no record. Told them no one home on June 25. Got nowhere so asked for supervisor. Still no resolution!!! This company is horrible - supposed to be a service center for appliances!! Now waiting for Geek Squad escalation department!!!

Our 10 year old Maytag refrigerator was not cooling properly and the ice maker wasn't working. There are few choices for appliance repairs in Flagstaff, Arizona so we searched online for a reputable repair company. Based on the trusted name of Sears we booked an appointment. The technician came from A&E Appliance Repair and not from Sears. He completed a diagnostic and concluded the problem was the unit needed two motors (one for the ice maker and one for freezer). We were asked to pay $400 upfront with an estimate of $600 to complete the project.

I have a Samsung Refrigerator where the drawer does not close properly. My husband and myself diagnosed the problem. Samsung sent A&E out to fix it. The repairman was here less than 5 min and ordered a wiring harness for the drawer. (Deli drawer above freezer drawer.) Charged us for the diagnostic and the part which we paid immediately. Technician said no charge for them to come back out to install. Just call A&E back and they will schedule for the installation right away. NO charge... Part came to our house. Called A&E and they said we had to call Samsung. Called Samsung and they wanted to send someone else out to install and of course we would have a CHARGE for another company to install the wiring harness.

This company is completely useless. Four times they were supposed to have shown up to my house to fix my freezer. It has been six weeks now and I just received another call saying they would not show up. Which is a step up as before they just didn't show up and did not alert me. I had to call them to find out what had happened and to arrange another date which they did not show up for. They have told me dates that they will come, I have called in to make a complaint to then find out that the date the previous colleague had set was not available. They have offered no compensation. I am left again with a broken freezer and having to use their service due to LG only using this company. Terrible. I cannot say enough how this company is one of the worst I have ever had to deal with in my life.

Firstly they came out for Total Home Protection, a home insurance. They replace a valve stat between freezer and fridge. Didn't correct problem. The next guy said it was a faulty one, ordered another and replaced it. However he didn't install correctly leaving screws out and the knob loose. I called up and they said that it was not their problem and would have to go back to Total Home. I explained it was faulty installation by their so called tech. They said "couldn't do anything as Total Home would have to re-authorise the repair". Sears and A&E Service DESERVE TO GO BROKE and be closed down as unable to repair appliances.

A&E Factory Services is a terrible company. I took a day off of work because of them and they never came. They never called me to tell me they weren't coming. My dishwasher needed to be serviced. I acquired their services through Sears Warranty Protection Services. First issue: They came on the wrong date. Twice. I wasn't able to get a reschedule for three weeks. Second issue: I took a day off on a Thursday to get my dishwasher taken care of. I was given two confirmations. One by email and one by phone the day before. Sears told me the technician would be at my house between 8-12 p m. At 1 pm, there was still no technician and no phone call to tell me what's going on.

I just had two appointments for appliance repair through Sears Home Services, and the dishwasher A&E repairperson (Dennis, I think) out of Indianapolis was professional (Came on time, called ahead, was polite and easy to ask questions of...) and effective. So for the dishwasher person - five stars, and I wish you were the tech servicing my washing machine. (They would get 0 stars, will get 1 I guess, in a different review.)

The repair person didn't call and came over an hour earlier than his scheduled appointment. No one was home. I called the 800 number and was put on hold and then disconnected. When I called back the said she would contact the repair person. She told me he would be back before 5:00. He is a no show. I didn't have a choice because Sears chose this company. I wouldn't choose them. VERY poor customer service.

Horrible service, bad parts, dishonest call center. My 84 year old Father had a 2 year old Kenmore refrigerator, which he and my mom purchased for around $2800.00. The refrigerator stopped cooling and after a $99.00 diagnostic fee and $319.99 labor charges, to make a very long story short, after two defective compressors and over 45 days later, with multiple no shows, and no follow through, on 5-23-2019 we called the 800-905-9505 and received more run around information, at that point we requested a full refund and were told that we would be contacted within 1-7 business days as to the refund.

My husband set up an appointment to have our mower serviced. We rec. updates the day before and the morning of the app. stating who the tech was and that he would be on his way. Sat here from 8-5 waiting for him to show up. No show, no call. At 7pm my husband calls the 800 number. We speak with someone in the Philippines who is unable to help. Set up another app. for a week later. Tech arrives promptly. Tells us what part we need, charges us for it, orders it and says he’ll be back Thursday May 30 to install it. Again, sit here ALL Day. No call, no show. Shame on A&E, they have no business being a business when they cannot get their customer service right. They made sure to charge us a fee, where do we go to charge them for our wasted time? One star was one too many.

A&E Factory Service is a poorly ran company - this is twice I sat around for 8 hours or more waiting for them and no one showed up to repair my dryer... I called and was told that I would have to wait another week to get them here again. That makes 4 weeks for them to come to my house to install a part ---- no excuse for not showing. Just not showing up and the customer service is the worst I have ever dealt with.

I did not choose A&E, my LG warranty scheduled the service. When my refrigerator went out, I reported it on April 7th. I was told Tuesday was the earliest they could get there. The tech was a no show however A&E called and said was on the way. Tech did show up that Thursday. Realized needed a new compressor so parts had to be order. Was rescheduled April 18th tech arrived and got refrigerator working but a week later went out again. They came out that week and realized they rec'd the wrong part. I would have thought that would have been checked before the installation.

DO NOT BUY LG. Less than 2 month old refrigerator is not working, 3 weeks now and A&E apparently are supposed to fix it but they’re a joke to schedule with. They schedule their own appointments when it works for them, but they don’t verify or let you know then they get rude when they call to say they are at your house and you’re not there because you didn’t know!! (Or they schedule a time that doesn’t work for them, and then you wait around all day and no one shows! They sent a text saying to call to reschedule, when you call they tell you to call LG!!)

I have not had a working LG refrigerator since March 11, 2019. I have had three repair men to my house, the first one Jeff, so so rude, and disrespectful, and after the third visit with him, and my refrigerator not being fixed, I requested he not be sent to my home again. The second, and last repair man was very polite, respectful, and was willing to work on my refrigerator, EXCEPT, he had no idea what the first repair person had done, he also did not have the parts he needed.

Terrible asking geek squad, for different services rep. **Do note I found out that you can request a different services rep other than A&E AND you can even find your own service rep to fix and Geek Squad will reimburse you since Geek Squad can't service you. *** This co is garbage. This is the second time scheduling a repair for a repair on my fridge. They keep canceling my repair calls and each time it's two weeks out to schedule a appointment. Their time frames are 8-12 so you wasted your whole day to find out they're not committing to their new contract through Geek Squad. So far this company and their customers satisfaction score is 1 but should be a zero. Should of left it to Geek Squad. Never had issues with them.

I did not choose A&E, my LG warranty scheduled the service. When my refrigerator went out, I reported it on Sunday. I was told Friday was the earliest they could get there. They gave me an 8 am to 5 pm window. They called that morning and told me the tech would arrive between 1 pm and 3 pm. I left work at lunch and went home to wait. At 3:15 I called back and was given a 4 pm to 6 pm window. The technician finally arrived at 4:30. He worked on my fridge for 2 hours and then told me he did not have the part he needed and he was not able to order the part. He added coolant that he said would last until the part came in. He then closed my ticket and instructed me to call LG back to reschedule.

A&E repair service should receive a negative stars rating. Scheduling the technician to troubleshoot the washer took over a week. Paid for the repair upfront and waited on the parts. Technician promised May 1, 2019 and the A&E service said they did not have a repair scheduled for that date. Promised to have technician out May 6, 2019 between 1-5 pm. Technician calls at 3:45 pm to state that he will be unable to repair today - is over 30+ miles away and still has two other service calls ahead of this one. Will need to reschedule. We have been without a washer for 3 weeks and they have already received payment. Lesson learned. Never pay for service up-front and A&E is not reliable to keep their repair appointments.

I have never in my life been so disgusted by a company. Bought a 2g LG Fridge. It was still under warranty. LG set up an apt on a Wednesday for the following Monday, on Monday they said a technician was out and couldn't get us in for another Monday, then that Monday a tech showed up and proceeded to yell in my home, I have never been talked to so horribly, he was trying to con me out of service repair $ even though it was already paid for by LG. He then didn't have the compressor (YET he had repeated multiple times that he repairs these fridges daily) but has no compressor, said as soon as parts came in he would come back.

We’d like to give negative stars ideally. This company, owned by Sears, doesn’t provide any service or communicate with customers on anything. You can never get in touch with anyone and they lie to you. First appointment was nearly 2 months ago (March 16) when we were supposed to have routine maintenance. The man who came out had no idea what he was doing and seemed ready to leave after looking over a couple things on the fridge.

My LG refrigerator's compressor went bad, and LG connected me to A&E Factory services. And, my nightmares started. My refrigerator has been out for a month all because A&E's scheduling problems and when my appointment is scheduled, the technicians do not show up. I get my first appointment 5 days after I called them. I ask for an expedited appointment time because of cooling issue. They cannot. So, I accept the appointment and they come and says that my compressor is bad. They have to order the parts first and reschedule my appointment to one week later. A week later, I get an email asking me to call them. When I call them, they said that the last part will be delivered on the same day of the appointment. So, they have to reschedule my appointment. I ask for the next day. But, no. Another 5 days later. I call LG and LG tries to speak to them to get my appointment expedited. But, no.

They told me when I scheduled that they would have the part on the truck. I had told them which part was needed. Showed up with no part. Rescheduled a week from now. I had to pay now, but they would not give me a receipt. I called their "service" phone no., which is in the Philippines. Sorry, but cannot give me a receipt. Repair won't be done until after we close on this house that we are selling. I need a receipt for a closing document that it has been paid for. They will not provide. Never, never, never again will I deal with this company. Even our technician bad-mouthed the company the whole time he was here. AVOID THIS COMPANY!!!

I was connected with A&E Factory Services for a warranty repair for a Samsung refrigerator. I was told that I would have an appointment between 8 am and 5 pm on the scheduled date, but that someone from A&E would call me the day prior to narrow the time frame to a 2 hour window. I called A&E the night prior to confirm my two hour window and was told that they could not yet tell me any more specific time than between 8 and 5, but that I could call back the next day at 7:30 am for that information.

After 5 weeks of having no refrigerator and 3 trips out to repair and $500 my refrigerator is still not repaired. This seems to be the only company Sears brand uses to repair their refrigerators under warranty. Scheduling and correspondence is nearly impossible because all calls are routed to the Philippines and apparently they only schedule one appointment every two weeks! You can’t get past these people in the Philippines at all. The Sears warranty number also goes to the Philippines. They are scammers and don’t seem to even know what they are supposed to be there to do. Horrible horrible! Throw your appliance away and just buy a new one. They won’t fix it and they will take your money too!

Had a problem with LG refrigerator. Called to schedule a repair with LG Premier. This company was supposed to be here 3 days later from 1-5 pm and I cleared out my busy schedule to be available. At 3:00 pm I called to confirm and they say it was ok. 5:15 pm got a call from my husband that somebody was at the gate, when I called back the technician had already left. I called LG Premier and asked them to send the tech back. At 5:35 PM, got a call from the gate guard saying the technician will not show his DL citing “company policy”; therefore, he was not allowed to come in. To say that I was frustrated is an understatement. I called A&E number got hung up several times. Had to schedule another appointment with a different company that did show up 4 days later. The motherboard is damaged and it will take a week to get it. Bottom line 2 weeks without a refrigerator in FL and not one apology or follow up call after that fiasco.

The LG refrigerator is 2 years old which stopped cooling and freezing on 4/5/19. Got runaround from LG but finally got an appt. with A&E but did not have parts. Waited until 4/18 to repair and finally fixed but worked only a few days. We had to start all over again with LG and A&E and now waiting another week for A&E to show up. They are a terrible company with overseas service centers that cannot speak English or even want to help you. All the reviews listed are very true as if I had written them myself.

I contacted A&E factory services due to ice maker not working in my 3 year old Frigidaire refrigerator. First trip it appeared the water line was frozen, so they unfroze it. Worked for 1 day. 2nd trip they took out the ice maker, took the inside back of the freezer compartment off, and thawed the ice, and said a part had turned causing the water to not flow into the ice maker. Lasted 1 day again before freezing up. I called and asked for a refund since after the second attempt to fix, I had to spend over an hour cleaning out the lower fridge of water and some ice due to the work performed. I told them I can live without an ice maker. They agreed to refund me the money.

After reading the first half dozen reviews, I've experienced the same issues. 3 visits later and a NO SHOW on the 4th visit, the ice maker is still not working. It's been replaced twice by the technician and trying to get them out to fix it right. While calling A&E Customer Support, my request to speak to a Manager was refused and hung up on twice. A&E just wants to reschedule again for the 5th time. Running out of vacation time with taking all this time off to be there for them, already and it's only April. The Warranty company needs to stop using A&E which I have advised them of this. They must be the only ones keeping A&E in business. Otherwise, A&E couldn't get customers on their own merit with this type of incompetence and Customer Service. Do NOT USE THIS Company. Now it's up to the Warranty company to make this right.

Whirlpool dishwasher stopped draining. Had Extended warranty through Lowe's. A&E showed up, diagnosed it as bad drain pump. Tech orders part, rescheduled. Different tech shows up, said wrong part ordered (no drain pump.) Sump assembly was ordered. This tech said it was control board as intermittent problem. Visit #3, Tech shows up, installs board. Still doesn't drain. Visit #4 Original Tech Ian shows up, said there is nothing wrong, everything works. (Except it doesn't drain). Tech blames clog in line (That isn't there). Make appt #5, request different tech, as my patience with Ian is shot.

I've been waiting since March 9th to have my fridge repaired and as of now nothing. Two technicians have been out and each one opened the door to look at the serial number on door and that's it. I have a insurance policy through a company called Assurant, and they have been tossing the ball around and I have been told that A&E, never contacted them. This is a nightmare because you would think that within 5 weeks you could have rebuilt the whole fridge. This company has a lot of 1 stars. You would think they would want to be the best.

I would not recommend buying from Sears and using their warranty service though A&E. LG microwave broke, took a month to get 1st appt. The repairman had no idea what he was doing, had to be on the phone being walked through the entire process, then didn’t have parts to fix. Next appt 3 weeks later repairman called in sick. Third appt 3 weeks later yay supposedly fixed. Nope, broke the next day. Fourth appt 3 weeks later, the repairmen don’t always have the proper equipment (aka cell phone) to give you the courtesy call that they are in route.

Refrigerator stopped working. Called LG was told to call AandE. 1st tech came out on time diagnosed it to be the compressor. But I rent and could not get ahold of the landlord to pay for the part. Did not charge and to reschedule. So I did for the following week. I got the confirmation call but no show. I called them back got another appointment for Tue. No show. I called them. Said it was changed to Thur. Again a no show no call. I called them again next week on Tue. No call no show. Yes I called them again Thur. next week. I called to confirm. I hope they show up. You have to pay for the service and the part beforehand and will take 4-5 days to get it. God only knows when they will come back after that. 1 month no fridge or freezer. They should rename their company next week maybe. Worse service ever.

Patrick (wish I knew his last name) provided service to me through my Sears Warranty policy. Thank goodness for him and his expertise. He was meticulous. He repaired my wall oven and calibrated it before he left the house and he will return next week to install a new part on my dishwasher. You would be lucky to get A & E Appliance Service, especially with Patrick.

A&E Service came out March 21. Diagnosed the problem. Christine was the tech/lady's name. Ordered the part. It arrived the following Wed the 27th thru the mail, phone rang, said the part arrived, tech would be out the 28th. Christine was back the following afternoon and installed the part. Works like a new machine. It was under warranty thru ABC Warehouse, Didn't cost me anything. Great service, Great lady, Thanks again. Dave

We had 2 guys come to look at our refrigerator. Ice maker quit working. We hate using them as every time we use them (we have an extended warranty through Lowe's that we purchased, so we have to) it takes several weeks to have our appliances repaired. It’s really hard to go without a refrigerator with 6 people in the house for a MONTH! They determined the parts they needed and told me the parts would be shipped and they would be back late the next week between 8 and 5. I took off work that day. They show up around 3 and the parts were never shipped. They’re ordered them and they shipped to me.

Called A&E Factory Service to repair my Samsung front load washer (which is only a year old). First technician came on 2/20/2019 said that we needed 2 parts to fix washer. We paid for the service call and parts that day but were told the parts needed to be ordered. Okay, we understood and were given another service date for 2/27/2019 to install the ordered parts. Feb. 27th a completely different technician came to install parts. This technician was extremely rude, slammed my front screen door each time he went back and forth to his service van (approx. 5 times) and was very arrogant. He states that the parts the first technician ordered were not the correct parts and that we needed to order yet another part! We reluctantly agreed to order this so called part he said we needed and schedule yet ANOTHER service call.

A tech has now been out here twice in 3 weeks and still doesn't know how to fix a dryer that is a year old. The tech today was horrible! He let water run all over the carpet and did not tell anyone. He never even tested the dryer. He ran out saying it was fixed and never even plugged it back in to test it out. He was rude and said wouldn't even stop to look at me or talk to me when I asked how it could be done already. Then I called the company to complain and the first non-English speaking operator hung up on me after I explained what happen. He said, "Oh ok." Click!. Then the next was not much better and still do not have it resolved! Horrible company to deal with!

This company gives Nebraska Furniture Mart a bad name and we have filed a complaint with NFM so they are aware and, will never purchase an appliance from anywhere who contracts with A&E to service the appliance. I had an appointment scheduled for a fridge repair on Saturday 3/30 between 8am and 12 pm. I received an email confirmation of this appointment on 3/20/19. The part arrived earlier than expected so on Friday 3/22 we phoned A&E to see if it was possible to move the repair to the next day, Saturday 3/23. The rep said no, but offered Monday 3/25 in the afternoon. My husband said no, we need Saturday so will keep the original appointment. We only inquired about availability for the earlier Saturday and never asked her to cancel our 3/30 appointment.

Appliance repair person charged us $99 for diagnostic service which we were happy to pay. They estimated the repair at $600 and told us we could buy a new appliance (at Sears) for $999 so we declined service and went shopping. Once at the store we learned it would cost $1799, plus tax, plus installation to replace the exact same stove. We didn't have the money and called A&E back to schedule the repair. Even though they knew what the problem was, they told us they needed to send an appliance repair person out and charge us $99 for the diagnostic service. Ridiculous! We ended up calling a local appliance repair company and they fixed the stove for $400 and no diagnostic fee! Do yourself a favor and stay away from A&E.

Phone call made to customer service, appointment scheduled for 2/5/19. Repairman told 81 year old mother that “did you hear that...the pump is bad, I will order parts. Oh and extended service is half off special today”. Service man insisted she pay half cost of products on the spot. After telling me cost, we decided to buy a new dishwasher. Immediately. Made call to A&E to cancel parts. Were asked why cancelling. Needed a reason, told rep on phone we opted to purchase a new dishwasher. Told must wait 21 days for refund. Also do expect to pay $99 for service call. - Expect to pay $99, but 42 days later and no refund. Called back after told to wait 21 days, stated sounded rather excessive. Provided case number, also spoke to supervisor (this was after a few calls).

On a Monday, repairman evaluated the problem and determined that fridge needed a new compressor. I paid him $79 for the service call. He was to return the following day between 8 - 12. I requested he come closer to 8 because I and my family would be leaving to go out of town at 11. I received a call the next day telling me repairman would be at my house at 12. I cancelled! My mom offered to come to my house on Friday and scheduled the repair for Friday.

After reading the reviews of this company, it is now clear why I had to buy a new refrigerator to replace my two year old refrigerator. The fridge quit working and this company came out repeatedly and was unable to fix the problem. After this last time they refused to come back. If one were to be a professional in a specific field, one would think that they could actually do the job so don't waste your time with this company, what a joke. Rude and clearly unqualified to to provide any service other than ordering additional parts with no successful results other than buying another unit.

I recently used A&E Factory Service for a 2 year old Samsung refrigerator that stopped cooling. The first technician said the compressor wasn't working but when he unplugged it and plugged it back in the compressor started again. He instructed me to wait 24 hours and the refrigerator should be cooling and to call the office if it didn't start cooling to request another service appointment. I paid for the trip charge and a cleaning (because the technician said it the coils were very dirty). The refrigerator was not fixed. I called the next day to request another appointment, which took one week. The second technician performed a diagnostic test (roughly $80) to determine that the compressor was broken.

Sears Appliance Repair in Richmond Virginia subcontracts their work to A & E Factory Service, LLC. Waited 3 days and given 4 hour arrival window. Tech shows up at 4:55 pm for 1 to 5 pm arrival. Sits in his van upon arrival & smokes a cigarette (strike 1). Ugh, my kid has asthma but I've been without a washing machine for 5 days including the weekend. Tech walks in and says he's had a bad day and is feeling crazy. (Wow, strike 2). Looks at machine and says it is old. Um, only 9 years. Tells me there is nothing wrong with machine but user error because women overload machines? (Strike 3).

Purchased an LG refrigerator in August 2017. Had to call repair service out 4 times in January 2018 because it wouldn't get cold and allowed food to thaw. They changed a part and it worked for a year. Quit on January 2, 2019. Ashley appliance came out and said it needed a compressor. They would order a part and be back. Haven't seen them since. Called A&E and they came out Feb 22 and said needed a compressor. Ordered parts and said they would be delivered to my house the next week and they would be here on March 4 to fix. At 10:30 on the 4th, I called and they said it was scheduled of the 5th, but can't make it till the 12th. Called on the 12th and they said it was scheduled for the 13th. They lie about their appointments. I have no faith in the appliance repair service or the LG fridge.

I received a phone call reminder of a service call for my washer and an email reminder of service repair from 8 am to noon Monday March 11th, 2019 and no tech shows up. I call 800-905-9505 (their call center) at noon, “Shane” says the tech is late working overtime and will be here soon. 3pm I call again and this rep (started with an R) says I never had an appointment. Will not listen to me and refused to answer the questions of why did I get a service reminder phone call and email? Continues to say everyone including myself and Best Buy are lying. I’ll never ever recommend A&E services to anyone and will make it my mission to let others know.

We bought an expensive LG refrigerator from Lowe's and it stopped working 3 years later, right after the warranty expired. We contacted LG and they agreed that it was probably a bad compressor which they warranty for ten years. They sent a new compressor and associated parts directly to our house and set up an appointment with A&E appliance repair to do the repairs. That's when the nightmare began. The repair company scheduled us 8 days out and when the repairman showed up he said he couldn't fix it then because it was a three hour job and he needed more parts. We were scheduled another 11 days out.

When my LG refrigerator quit cooling I called LG and since the unit was 5 years old and out of warranty I was eventually routed to A&E Factory Service. After scheduling the appointment which they give you, which is a 4 hour window and taking off of work to be home from 1 pm to 5 pm the technician finally shows up at 4:55. He stays here until 7:00 pm and cannot fix the refrigerator due to it needing a compressor and a control board of which he has neither and will have to order them and rescheduled me another appointment for the following Friday from 8 am to 12 pm.

We purchased an LG Microwave from Home Depot in July 2018. It was installed in August 2018. It failed on February 19, 2019. We called LG and a repair was set up with A&E Factory Service for the 27th. Matt, the service tech showed up on time and in 10 minutes determined the cause of failure to be the control board. He ordered the part, told us it would arrive in 3-5 days. It arrived on 3/4 as promised. I called A&E to inform them we had received the part. Matt had already scheduled a return appointment for 3/6. Again, he arrived on time, installed the new part in under 10 minutes. Problem solved and all as promised, all under warranty. Thank you for fixing a problem quickly and properly!

2 weeks ago our 2 year old LG refrigerator stopped working. The sad thing is the SmartThinQ app did not pick this up for days. In fact it never picked up that the fridge was broken! We noticed the refrigerator "warming up" a bit but did not think it had stopped working. The SmartThinQ app merrily kept telling me the temp of the fridge and the freezer being normal! (Not very smart!) Absolutely useless!

This is the third week I have been waiting for my washer to be fixed. First week no one showed up. They called it "miscommunication" after confirming the night before. Second week techs arrived last minute. Checked and said they need to order parts. They did and the tech gave me the appointment for today. Waited and wasted another 4 hours. I did receive an automated message confirming the appointment between 8 am and 12:00 pm. I wanted to double check so I called the company before 8 am to make sure someone is coming. They said yes and even said my name. Hooray.

A&E sold us an extended warranty on this appliance when they came out and repaired this appliance after the warranty had expired. At that time, a hose to the pump failed, and they replaced it. this was April of 2016. Now, less than 3 years later the machine started leaking water again. I scheduled a service appointment and the technician arrived 1 hour and 15 minutes after the scheduled service appointment, which was a 4 hour window from 8:00AM to 12:00PM. When he arrived he checked the unit and determined that the same hose is leaking again. He ordered the parts from his phone and scheduled a new service appointment for 1 week from now. I was told by the scheduler that the reason for the delay was the lead time for the part. This is absurd. Once the warranty expires, I will never do business with this company again.

This problem started in March of 2018. I have a Sears service contract on my Dishwasher and Stove that was purchased in February 2013. With the service contract you get one free checkup each year. In December of 2015 I was having problems with the Rinse aid dispensing the entire reservoir with each load. They came out, diagnosed a problem with the dispenser, at the same time he saw something wrong with the control panel and ordered the parts and replaced both a week later.

We had to use this company for our Frigidaire refrigerator warranty. First time we dealt with them no one showed up on the appointment date, which was extremely inconvenient because their "window” for appointments is 8-5. When I called customer service to find out why no one had showed up for the appointment they claimed they were not notified by Frigidaire. I had the reference number for the appointment given to me by Frigidaire and tried to have them look it up to figure out what happened but the representative would not look into the issue, just stated she could tell by my phone number there is no appointment. I would have to call Frigidaire and start over.

Our Washer would not engage in the spin cycle. We set up an appointment a week in advance and were given a 9-hour window (from 8 am to 5 pm). No one showed up and no one bothered to call with an update. DO NOT USE THIS COMPANY. Read all of the poor reviews.

Best Buy sent these people to my home to repair my LG fridge. No problem with setting the appointment had to wait one day. Repairman showed up on Tuesday 1/29 only to say parts had to be ordered and would take two days. I called on the day the parts were supposed to be delivered (Thursday 1/31) only to be told that they were delayed and would not be arriving until Friday 2/1 and another one on Monday 2/4. No one called to let me know what was going on! They then gave me another appointment for Tuesday 2/5, this morning I get a call that both repairmen that service my area are out sick! Now they gave me another appointment for tomorrow. My husband took off from work today to wait for these people!!! Have been without a fridge ten days!!! Very irresponsible customer service!!! No one cares!!! I don't know why Best Buy associates with them!!!

I do not even know where to start - I have had nothing but problems from the place with not showing up 3 separate times to dealing with overseas people who can speak English. - WARNING NEVER EVER EVER USE THIS COMPANY. LOOK AT ALL THE BAD REVIEWS THEY HAVE.

I have a LG refrigerator that has been broken for 4 weeks now. Got runaround with LG first to cover parts under their warranty but that’s a different story. Had appt with A&E to repair fridge. They come and of course two reasons why can’t fix that day. 1) They only allotted 32 minutes for that appointment for a 3 hour job and 2) LG did not send the right parts and according to them it’s something else. Made new appointment two days later. Received call in morning to confirm received parts. Yes I did. Time frame was 8-12. No one showed. At 12:05 I call and they tell me parts according to UPS not at my house and no appointment can be done. I confirmed had parts. "Ok tech is on his way. Will be there in 5 minutes." Hour later no one. Same phone call conversation. "Yes I have parts. Don’t care what shows on your screen. They are physically in my hand." Ok tech will be here in hour. No one shows.

The tech first came out to assess my dishwasher that was not drying. He was good, and I was happy with that visit. He ordered parts and schedule the date for my repair. The day before my appointment, I called to check on another repair. Yes my dryer went out as well, and the rep said that my parts were not confirmed. I was absolutely shocked because the tech had never mentioned that the parts were even being shipped to my home let alone that I had to call and confirm shipment. She said that my appointment had been cancelled because I had not called! What??? I had taken off of work and they had cancelled my appointment. I thought that surely I could get this fixed. Ha!

The short version is - they are terrible! Our LG fridge started working intermittently around Thanksgiving. We were out of town and returned to a fridge that had come to room temperature (or above) and ruined everything inside - fridge and freezer both. By the time we returned home, everything was back to normal temperature and the freezer section was solid once again.

I may have been fortunate that they did not repair my freezer. I have a Frigidaire freezer which stopped working on December 25th. I called Frigidaire on Dec. 26 and they referred me to A & E for service. A & E first gave me a repair date of Dec. 28 which was alright as the freezer probably would hold that long. Then they called to reschedule to January 22. This was not acceptable as I had a freezer full of food but they would not respond. I had to call another company, who came out the same day to make a repair.

Our Samsung refrigerator had ice building up under the vegetable drawers of the refrigerator in June of 2018, it is now January of 2019. Even with approximately 5 additional repair visits the ice is currently building up under the vegetable drawers and we cannot pull out the refrigerator drawers or the ice sheets come out of the refrigerator onto our hardwood floors. Our hardwood floors are now damaged from the ice and from the refrigerator being dragged out of the built in area so many times. Each repair person has a separate story as to what is happening then we wait a few weeks for the parts to come in then another repair visit. Each time they claim it is a different problem so they can not link the claims.

Our fridge went out and was under LG Warranty for the Linear Compressor. LG mailed the compressor and scheduled service with A&E for 1/4/19. On 1/4/19 Mike (ID **) came out. He was there less than 10 min. & said he had to order me another part. Because we couldn't go without a fridge any longer, we spent $160 on a small fridge that night to get us through until who knows when the other part would arrive and service would get re-scheduled. On 1/11/19 Vincent (ID **) came out and he said that we DIDN'T need that additional part and that Mike always does that because he doesn't like to do compressor work and he always bails on jobs on Fridays. I asked him if he has ever reported this to management and he said he does not like to make waves.

This is the first of two complaints I filed with BBB.org. This first complaint pertains to a $437.96 payment we made on 11/15/18 to A&E Factory Service for parts, labor, and $49.50 service fee (tech charged 1/2 of regular $99 service fee for second visit) to fix our six year old GE refrigerator, which were never rendered. Since 11/25/18, after spending over 10 hours, over a six week period, on phone calls to various A&E departments, we have not received our reimbursement. I've been assured by two customer service representatives that our reimbursement has been authorized and we will be getting a call from their billing department, which we never receive and there's no way for me to speak to anyone in their billing dept (no one picks up, email bounces back, and calls are not returned).

Called in for repair of washing machine Dec. 21. On Dec. 24 we received a text message that tech was on his way in the morning and 4 hours later we received a message wanting us to rate the tech that never showed up. After further investigation we found out the tech went to the wrong address. Never called us to verify the address.

People at this company are a joke! Half can’t speak English or help in any way. If you ask for a supervisor they will just hang up. The other half just talk in circles and won’t help you. If the customer service is this bad I can only imagine the rejects they hire to come into your house. Yeah I labeled them all! Worst absolutely the worst company I ever had to deal with. I contacted Home Depot and made a formal complaint on A&E. I told them this company should not be allowed to represent HD. They said they will do an investigation and possibly remove them from their list of appliance repair companies. I highly recommended that. If you take a look just on one site they have over 500 one star reviews. They are horrible.

The 903 Providence Place Should Never Hire A&E Factory Service - Very poor service by in-home service provider, and by telephone sales/service rep. Service provider canceled on me because could not take credit card over phone. Telephone scheduler never noted credit card issue. Very inflexible company. Never use them.

Tech was sent out to see why dishwasher wouldn’t drain. He said it needs a “high loop” hose installed. If he had looked under the dishwasher, he would have seen that the drain hose was wrapped around the far side of the dishwasher and he could have easily freed it and created the “high loop” in less than 3 minutes, but he said we needed a new hose and it wasn’t covered by our warranty.

Around end of October I called A&E to repair my dishwasher that I purchased at Sears, since they were contracted with Sears for appliance repair. Before I could talk to a live person I was put on hold about 10 minutes. They told me that I had to wait for a week before a serviceman could come to my house. When he came he told me that 2 parts are defective and he has to order them which will take 10 days. I had to prepay $347 for the parts and labor. 3 weeks later I called them, they told me that one of the parts was unavailable and at the latest (after I was put on hold and could speak to a " supervisor ") I should get the part in 4 days. The part did not arrive.

Do not do any business with this company. Terrible! Called in an issue with an oven. They determined it was preexisting and refused to cover under my new home warranty. Claimed I need an inspection to prove otherwise. Run! Don’t walk...run!

I purchased the extended warranty on my fridge from Lowe's, which was contracted with A&E Factory Service. About two years of ownership, my icemaker stopped making ice, then the water dispenser on the door stopped working, so I called A&E for a service call. Technician & service call #1: The first technician came out and said it was the filter housing. He ordered a new part, then left. Part arrived in the mail.

Essentially the Technician (Arturo) lied about Best Buy not approving the repair despite it being covered under an extended warranty. When I called Best Buy they said no request was ever submitted. I believe Best Buy's explanation since the technician left our house without providing any explanation despite his assurance to the contrary when he went outside to make said call. He seemed like he was in a hurry to leave. Never use this company!

First, do not buy LG products, cheap, unreliable, expensive to repair. Second, if you can retain an initial long-term warranty for 5 years plus you might save on repairs. Third, you will not have English speaking customer service staff to communicate with and they will most likely not take down your contact information correctly, they will attempt to sell you warranties at end of each call, they may offer coupons but never send them or tell you they won't apply to your current service call. They do not have customer service staff in the US to speak to. The repair technicians are overwhelmed with calls and cover extensive areas including several counties, do not count on them to show up when scheduled if at all and anticipate rescheduling, hopefully your employer will allow you to work from home as you will probably lose your job otherwise trying to manage A&E appointments.

Purchased a Whirlpool trash compactor at Lowe's Jan. 15, 2017. On December 13, 2018 it quit working. I called Lowe's Bartlesville, Ok where I purchased and given an 888 number and told the warranty was thru A&E Service. Called and when warranty info verified was told the repair person would be here 5 days later between 8 am and 5 pm. Called day before to verify and got a lady who barely spoke English, no help. Late Wed. service lady called. Told my wife in a not so friendly way that she was 60 miles away and had 5 other repairs ahead of us. I contacted her about 6:00 pm and was told that A&E had booked way too many repairs for her to get to which was common.

Everything every person has complained about is accurate. Company is rude and clueless. Repairmen didn’t show between 8am and 5pm. Showed up at 8:30pm. Almost didn’t want to come. Company doesn’t notify you that driver is behind. Repairman didn’t fix washer and couldn’t put it back together correctly. This was Friday night. Closed all weekend. Shame on Lowe’s for working with them.

I have never dealt with such incompetence in all my life. Appointments made, cancelled my appt by accident, rescheduled, didn't fix it, rescheduled again, cancelled due to sick employee, idiot people on the phone have no idea what they are doing. Don't want to transfer to a manager but also say nothing they can do about anything. Rescheduled again. If they show up. I have zero confidence they will actually be here. More than 2 weeks without a fridge, run around with appointment. And still another 4 days for the next round with these incompetent fools.

The repairman admitted he had no experience with my stacked washer/dryer model. He couldn't even read the manuals on his phone. Called tech with no success then gave me 3 different email estimates that he signed himself - I didn't even have the opportunity to sign. Terrible experience and I'm not even sure that he made the right evaluation.

I had a stove that had a bad keypad. I called A&E to have them come out, I told them specifically the model and serial number and exactly what was wrong. The first available appointment was 14 days out. I scheduled the appointment. The tech comes out and wants to know what the issue was... why did I have to explain to the customer service person what the issue was if the tech doesn’t have that info passed on to them? The tech has to order the part (the one I had already identified with the customer service representative) and tells me the soonest I can get it installed is another two weeks out.

I have a Home Depot warranty on my dryer. A&E was the scheduled technician. They were supposed to come between 9:00 and 1:00 pm on scheduled date. When I called Service Center at 2:00 to find out why they hadn’t showed up I was told appointment was cancelled. Technician noted on account I had refused charge for repair of machine. That was a lie because they never came in first place and I had a full warranty on appliance. That was a day I took off work for nothing. I had to reschedule another appointment. I told Home Depot don’t schedule them again and I got GE next time. Never want them for anything!!!

2 weeks before Thanksgiving my LG refrigerator was having cooling issues. Called LG and they scheduled me with AT Specialty. Called to be sure when they would be out. Was told AT refused servicing my unit. Called LD back they then scheduled me with A&E. Tech came out. Ran a diagnostic on fridge. My condenser was out. While in my house he ordered the parts and said they would be in the following week delivered to my house. While he was here he scheduled the installation for 11/29 between 8 and 12.

A&E Factory Service technician came to my house October 6, 2018 to repair a GE Cafe dishwasher. I paid for the service and the parts per the request of A&E and was told the part would be in on Thursday and they would call to schedule the repair. Thursday I was contacted and told the part did not come in but as soon as it did they would call and schedule service. I have not received another call from A&E. I have called at least ten times but they have been unable to give me a status update on the part. To make matters worse, every time I call I am speaking with someone who can barely speak English. By far the WORST service I have paid for.

Absolutely the worst company! They do not deserve the one star rating that I had to use in order to post this. My refrigerator has been experiencing problems for >8 months. All 5 appointments to fix the problem have failed. I still have a broken fridge. 3 fridge full of groceries thrown away. Last service call the tech did not file his repair report for my appliance insurance to continue with my claim. Now I need to schedule another service repair to have someone else come out and do the same thing but hopefully file a repair report. I have made many phone calls trying to get someone who can contact the local A&E manager and have them get the tech to file the report without success. I keep getting told that my warranty service can help but they cannot until the service report is filed. I will NEVER use A&E Factory Service again if given the choice.

I wish I could rate 0 stars! Called and had technician come out on 11/15; diagnosed washer, ordered part (I thought), wrote $400.46 check. One week later I’m told I declined service and my $400.46 was deposited as $89! What?!? I am now told that I’ll have to pay another $89 to have another technician come out to diagnose washer and order part. Never! Terrible customer service! DO NOT USE A&E!!!

Called Frigidaire to have my range fixed and they sent out A&E to diagnose. I was then set an appointment for 2 weeks later when they had the parts. On the day it was set to be fixed I got email that said they had been trying to contact me but neither of my phones ever rang. So I called them and they said the parts were on backorder and there was no date for them to be expected so they would just call back when they were available. This went on for several weeks so I called Frigidaire and asked if the parts were truly on backorder and they said their system showed they have them and they would just send them to me since A&E couldn't get them.

Too bad I can’t rate A & E a zero. Our LG refrigerator experienced a no cooling issue. Found out A & E is nationwide and did LG factory warranty service and is LG’s primary warranty service provider for “sealed” systems, gave A & E a call, they were out that afternoon. Tech said compressor was bad, he’d order a new one (parts covered under warranty) and schedule install once I paid $330 labor charge. Paid the $330, then had to wait 7 days for the install appointment. Another Tech came out, finished the install at the close of business on a Friday. Waited an hour, refrigerator still not cooling, called A & E, no answer. First thing Monday called - advised still no cooling.

I’ve used this service company three times and tried to email them about a bill I received that had already been paid six months earlier at time of service. Each service call has to be paid when they come out to your home. Why would they bill me! The first time I ordered the part from them it broke a month later and I was charged $89 and they had to bring out another one. Each time they came out I was charged $89. I finally called GE and ordered the part from them, It hasn’t broken! Their email address came back as not an email address. When I called the person they were very rude, and twisted my words to where I was in the wrong.

Two repairmen were sent to fix my refrigerator. First repairman ordered parts. The parts arrived and a second repairman was sent. He claimed there was nothing wrong with the refrigerator except for some ice buildup. Returned the parts charged me another $400 an the referigerator still is not cooling property. Run don't walk away from this company.

I have an extended warranty on a Whirlpool washer that was purchased from Best Buy. I called for repairs and they sent AE Factor Service. The repairman was outstanding, 5 stars for his skill. He order 3 parts from Sears. Why from Sears and not Whirlpool, I don't know. Two parts arrived. I called Sears Parts Department and they told me the 3rd part was on back-order and they had no idea when it would arrive. I called A&E Factory Service and spoke to someone from a Philippine call center. The conversation was a struggle. She told me I could not get service until the part arrived.

I was directed to A&E to repair a 5 year old Frigidaire refrigerator the end of July. I was told the soonest appointment I could get was mid-August. I told them thanks but no thanks as I did not want to be without a refrigerator that long. Two hours later, while at work, I get a call from my son that the repairman was at my door to look at the refrigerator. My son put him on the phone and I explained that I did not make the appointment and that I decided I was buying a new one instead of repairing the old one.

If you're told by your appliance company (or anyone for that matter) that A&E will be dispatched for your service request just call it quits and move it along. They scammed LG and cost us a month without a fridge and then had the audacity to state that "it wasn't their fault". Literally stole the money and ran. LG had to send someone else out to complete the repair. Just avoid at ALL COSTS. Run if you have to run.

I had an appointment scheduled for 1300 hrs-1700 hrs today. I made the appointment a week ago for my Samsung Washer. I reconfirmed the appointment twice. At 0845 a voicemail was left that the technician was "sick" and I had to reschedule the appointment. I was not home when the call came in as I had scheduled to come home to be present when the technician was scheduled. I called the number and ended up speaking to a woman in the Philippines WHO I COULD NOT UNDERSTAND! She told me that she was sending a message to the States and was going to EMAIL Me. Nothing happened.

My new Samsung fridge went out. It took 8 days for them to have a appointment for me. After being given the window of 8 am to 5 pm the tech finally showed up at 6:30 pm. I had called the 800 number several times and was told each time I was next on the list and they would have the tech call me, which never happened. The parts were ordered and I was told this might not fix the problem because he could not troubleshoot any farther. The appointment I was given to have the parts put in is 2 (two) weeks out. Waiting 3 (three) weeks to have a fridge repaired is outrageous. If this was not covered with a warranty I would have told them to pack sand a long time ago. I also learned they are the only ones in our area that can work on Samsung products so I will never buy that brand again.

I was directed to A&E through the warranty department of GE. My new refrigerator, a GE Cafe, stopped cooling after only five months of use. Lowe's won't assist as I didn't buy the extended warranty. Have spent 5+ hours on hold and going back and forth between GE saying GE had the parts to repair it and A&E saying they couldn't get the parts, they were on backorder. Every time I called A&E, directed to a call center in the Philippines, I got a different story. Initially, the A&E Warranty Technician said the refrigerator would be repaired in two weeks and the parts were in stock with their warehouse. Going on four weeks, still no refrigerator, no parts, no estimated date. And no accountability from either corporation. No tracking number for the order they supposedly placed. Would give a 0, but the optimist in me holds out that any day the parts and technician will show up. Then who knows? Will they be able to repair the refrigerator?! To be continued.

Our LG freezer stopped working mid-September 2018... Repairman came out and said he "fixed" the problem and to give it 24-28 hours to get back to normal. We waited. No change. Call back to reschedule another repairman to come out... The person I talked to said the appointment was scheduled and then they never showed up. Called back again... Same thing happened again, the repairman didn't show up. Had my husband call. Finally got an email confirmation of the appointment.

September 5: A&E technician came to diagnose repairs needed to a kitchen range and set up a return appointment on October 1 to make repair. Just before that date, A&E dispatcher called to say he had no technician available and rescheduled for October 10. On October 3, I began receiving automated calls from A&E asking me to call their 800 number to schedule a service visit. After the second day of those automated, computer-voice calls, I did call and was told that no appointment was showing up for me on October 10 and that no technician was available on that date. A new appointment was made for October 17. However, a technician did come on October 10 and made the repair. I called A&E to cancel the October 17 appointment only to be told that there was no appointment for October 17.

I can’t even give these guys a one star! My fridge broke down early September! Immediately I was told that I should’ve never have bought an LG was the first thing out of most people’s mouths! When they came to look at my fridge they diagnosed that the compressor was bad. Then I realize that LG had a class action lawsuit against them for sending out bad compressors in all the refrigerators and knowing about it. Once I made the appointment they showed up on September 20 and diagnosed the problem and charged me $280! My appointment was scheduled for October 10, 2018. I get a phone call telling me that they are going to be here on that day the night before!

I bought a Sears Kenmore refrigerator in Sept. 2013. It stopped working in July 2018 (less than 5 years old). A&E Factory Service sent a technician 3 times to my house to repair it. On the 3rd try he declared that the refrigerator was UNREPAIRABLE and I would be hearing from Sears as to how to get the warranty replacement. Now after 2 months of phone calls, e-mails, letters etc. I have been told by Sears that they cannot honor the warranty since THE A&E TECHNICIAN DID NOT FILE THE CORRECT PAPERWORK. SEARS requires you use these people for warranty repair work - BUT now their incompetence has become my $2500 problem. DO NOT BUY ANY PRODUCT where these people do the warranty repair.

I wish I read all these reviews before buying my fridge. So apparently the cooling has stopped in my fridge which I suppose to be an urgent issue. I called Lowe's and was directed to A&E service repair. These people scheduled me for 10/2/2018 from 2-5pm. Me and my husband are working so he stayed home for this serviceman and these people didn't show up. Even I left early for home as my husband had some urgent work. At 4.45pm, I started calling A&E service and somehow couldn't get through them (the message on the other end - due to unavoidable circumstances, they had to close the office). I called Lowe's and even they could not get through A&E. I was on hold with Lowe's for 2 hours and so I hung up. At 7.30 pm the serviceman called me and said that it's late and so he will come the next day between 10-2 pm.

Never Ever call this company for service, if you need service, because you're most like not going to get it. On 9/14/18 I called Frigidaire, since my dishwasher is 6 month old and not cleaning my dishes. They said they'd have A&E come to repair it and that A&E would call me within 24 hours to set up an appointment. I never got a phone call. Since that was on a Friday, I figured they'd call Monday or Tuesday. They never called, and I had no phone number for A&E to call them. So, I called Frigidaire. They told me I was scheduled for Wed. (the 26th) and that A&E would call me the night before. (So A&E had 10 days to call me to say when they were coming, but they never). Tues night I did get a message, on answering machine, they would be here between 8-12 on Wed.

We had a service repair appointment today from 1-5 pm. The technician called and said they would be late and there between 6:00-6:30 pm. We called at 6:35 and they said, "Oh I had other calls I had to take" and so he did those. Couldn’t explain why they were going to be late and didn’t call. Very rude and hung up saying, "I will be there at 7:30 pm." Here it is 8:00 on a school night where I have to get kids fed and to bed and he still hasn’t showed up! Called A&E Factory Service and all they can say is he probably got tied up. Worst service ever and will call Better Business Bureau about this. It not a credible device and they can’t be counted on. They tell you to make sure someone is home during this time so I took the day off from work and they didn’t have the decency to show up!

We are trying to get our washer fixed for a month now. First the repair person did not have the part and it needed to be ordered. Two weeks later it came with a broken edge. Meanwhile we had to reschedule our appointment again. We scheduled an appointment and we received it a week and a half later on Tuesday afternoon. However we also checked with Lowe's (the repair is due to extended warranty through Lowe's) and were told that the appointment is really scheduled for Wednesday morning. I took time off work to make sure I can be there, and now (Tuesday) we are notified that the appointment will be on Wednesday afternoon, or a week later. A&E Factory Service is extremely unprofessional. Lowe's is irresponsible for hiring A&E. I will never get the extended warranty from Lowe's again. I am not sure I will get any appliance from Lowe's on any occasion.

I have been scheduled and rescheduled with these folks since August 21st first appointment and still do not have my fridge repaired!!! Two different technicians were sent at different times with different recommendations. Appointments were canceled, but not until I called to ask when the tech would arrive since he did not arrive on time. I was told he was on his way, but by 8:30 PM, I figured he wouldn't be here. Calling the next day, I was told it would be 2 weeks before I could get an appointment.

Have had multiple appointments set. Came out and fixed the dishwasher. The next day it broke down again. Had to wait another two weeks for someone to come out, they came out and I had to order parts which took another two weeks. Have scheduled three appointments now. Two no-shows and my final appointment got shifted another three days because they decided they weren’t available for a technician today on my schedule appointment. Absolutely terrible customer service. Terrible company.

I set up an appt date and time on 08/31/18 for 09/04/18 between 1-5 pm to come fix and ac unit. They never showed up. Found out they contract out work. They are a 3rd party call center and have to another company yet they refuse to give you the information of the company coming to your house. Then I have an appt for 09/07/18 for dishwasher. They said I would receive an email with the 2 hour window time. LIES!! I had to call to get the two hour window and then they didn't show. So I called back and was told they would reach out to me and then spoke with a supervisor (what a joke) that said my time was 8-5. I have about had it with this company. This is the worst customer service ever!!! Please don't use this company. Please go elsewhere.

Bought service contract to repair fridge in 11/2017. 4 service orders, 7+ service calls, needed parts arrive, new call set for 8/30/18. Confirm call on 8/29. Re-scheduled 8/30 for 9/7. NIGHTMARE! Constant runaround on phone. No one can help - just re-schedule.

I went online and made a appointment. The only availability was 1 to 5 PM on a Thursday. I came home from work and waited at 5:05 PM. I called the company and their response was the technician was running late on the prior call and that he would call me with a ETA. I never received a call from the technician. I subsequently called the company every half hour between 5:00 PM and 8:30 PM. Always being promised he is on his way. At 8:30 the phone message was the office is closed. I missed a half a day at work and had to cancel a business dinner. One star is one too many.

I don’t normally write reviews. Because of my experience I am compelled to try to prevent anyone else from giving any money to A & E Factory Service. On June 29th the technician arrived promptly at the scheduled time. My freezer was getting ice build-up on the bottom and then stopped cooling. Google diagnoses this as an ice blockage in the drain. Ironically so did the technician. He then graciously let me know that I could buy a home warranty to cover future repair costs, and I would save $50 today. It was only $69 a month. I declined. He then informed me that the repair cost would be $234.33, and it needed to be paid before any work could be done. Since this was going to fix my fridge, I gladly paid.

Kenmore refrigerator stopped working 7/19/18. Called for repair-service, came 7/20, ordered 2 parts one a condenser. Condenser arrived - another service man came stated, “You need 4 more parts as the condenser is an LG, not Kenmore.” One part received of 4 and Sears service called 8/8/18. There are 2 parts that have not been found yet and it may take weeks to find, they might need to look in China, Japan, Europe. Sears has the option to replace the refrigerator under the Master Protection agreement if unable to find the parts or fix the refrigerator, as the refrigerator is 13 years old. Unknown when the parts will be found or if they will ever be found.

Where do I begin? First off, all these negative reviews, based on experience, I truly believe to be 100% correct. I had to deal with A&E 2 times. My first time besides the canceled appointments where I waited for them to show up only to have them not come 3 different times. In-between that time. The first tech came and diagnosed my brand-new washing machine and determined a leaking gasket. He said he would order it and he rescheduled. The second tech that came never had the part and he told me he didn’t know about it even though it was on my first technician’s paperwork that we both had.

Consumer beware! This company is the absolute worst to deal with, they have been to our home four times and our refrigerator is still not working. The whole deal has been a nightmare. On top of that we paid them and never got a receipt for our warranty. Their tech said he was unable to give us a receipt and that his Manager Ray would email us one in the morning. That was a week ago. I have called twice now and just get the runaround from this company. I wish I could give no stars for this company!

GE scheduled A&E to come out and fix my CRAP refrigerator, the 1st service tech to show up was ok, he said that he had to order parts and so forth and when the parts got here he come out and installed them. That did not fix the problem and GE again set up for A&E to return to check it out once more, Well the idiot that they sent out came out a week after the 1st service tech, He was rude and smelled and looked in the freezer and the refrigerator, messed with the controls, turned and looked at me and said, {how he spoke to me} "Ice maker has been in hot warehouse, then ice maker been in hot truck, it hot outside and ice maker need to cool down to work," I said to him even if that was the case it has been in place for well over a week. He never says what is wrong, what he is going to do and leaves, I call GE and since I raised so much hell they said they will switch out the refrigerator for a new one.

We hired this company to come fix our Washing Machine on June 26th, 2018. They sent out Garrett. Garrett was rude from the minute he walked in. He opened the door and said that he could not read the model number, therefore could not help us. My wife informed him that there is a sticker on the back that has the information on it. He told her she did not know what she was talking about and that they would not put them there. She asked him to help her turn the machine so she could show him and he refused, only saying it’s a waste of time. They do not put them there. At that point my wife threw him out of our home. They expect a $89 payment for services. I would not hire a company that believes being rude, disrespectful and not doing their job deserves payment.

Issues with a new LG washer under factory warranty and with an extended warranty. LG set up an appointment with A&E Factory Service. They never once mentioned that there was a Diagnostic fee. The unprofessional and rude want to be repair guy came to the residence. Instead of testing the washer, he spent an hour schooling my spouse on how to use the washer and made feel like she was stupid. In the middle of his speech, he mentioned a Diagnostic fee of $94.00. He was quickly told that the washer under two warranties and that the bill will not be paid by us. He still left the bill on the counter. A month later, I received a bill from A&E Factory Service for $94.00 which could be paid in full or in three installments. Failure to pay would result the unpaid bill be sent to collection. LG was contacted to deal with them. A&E Factory Service is the worst company for repairs and services.

A&E Factory Service sent an untrained tech to perform a very simple repair on my brand new appliance. In short, he ruined the unit. After waiting over 4 months with repeated service calls and many new parts along with being treated extremely rudely by a tech named Randy. Randy yelled and screamed at me and when I asked him to wait for my husband to come and help him get the appliance out of the wall cabinet. He pointed his finger at me and YELLED "Lady, get out of this kitchen and go sit down over at that table!!!" I kept begging him to just stop and wait for my husband. He was bowing the whole front of the cabinet. When I asked him to stop because he was going to ruin the cabinet, he told me "I could make these cheap cabinets by the end of the day!" I have recently learned that this tech is not trained to fix microwaves. He is trained to fix lawn mowers.

Their time frame is, "We'll be there between 8am-5pm." Good grief. I saw the bill. Water line diagnosis $345!?! They still a cup in the water dispenser and say... "Yep. No water..." That's their diagnosis!?! On day three... "Oh I don't have the parts with me." Then why did you come!?!? This wait time is ridiculous. Lowe's needs to reevaluate who they use to service appliances!

I received a bill for the repair of a Samsung Range. I had contact the company I have a protection plan with about repair of the range. A technician showed up to see what the problem was. Said they would get back to us. Never got back to us and so I made several phone calls and found out part was on back order. Then in April I received a bill for the repair. Tried to talk to someone in A&E about the bill. You cannot talk to anyone about bills. All they do is give you phone numbers and websites you can pay your bill.

I have a contract with A&E. The first repairman came out on June 7 and ordered parts. Now I am continually being rescheduled because not all the parts have arrived. This is not the first time this has happened. Earlier this year I spent a month without my washer for the same reason. Do not ever buy a contract with this company. Do not ever call them period. They will call you up and lie to you. Yesterday they called me and told me my part would be here in 5 to 7 day. Today they called me and told me they had no status on my part. Their job is not to repair your appliance. No one should ever use their service. If I could give them less than one star I would.

Refrigerator was never fixed. After waiting a month, they never even showed up. They called once, but never appeared, I waited in driveway for hours. Then just to get a call in to these guys you will have to talk to someone in Philippines, then they will tell you, "You have no contract." I have called 4 times, each time was over 1 hour, they tell me in broken English I have no account. After a hour of arguing they somehow find it. I do not drink but after dealing with these idiots, I had one. It's nothing more than a scam, a total ripoff, and it's a 3 year contract. To get up the courage to call these idiots again and be told I have no contract is more than I can bear, much less actually get something fixed, what a joke.

I bought a Samsung 55" TV from Sears on July 31, 2016. On May 20, 2018 it went blank. I contacted Sears online and was told that the earliest appointment was set for May 31... ELEVEN DAYS OUT. I complained. The person at the other end volunteered the 877 number the next day and to call and confirm and perhaps see if they could give me an earlier appointment. I called the next day only to find out that they had NO record of my transaction. I was told by phone that the next available date for service was June 7 (18 days out). I complained and told that person that I had the transcript of the Internet conversation. Next thing you know I was bumped up to May 31 but they could do no better. I was told that the service would be between the hours of 8 AM and 5 PM. I asked if they could narrow the window and they said "NO".

I have a Sears Home Warranty. We had a fridge which over past 4 months would freeze too much - too cold. We call Sears [A&E Factory Service]. They made it worse- week 1 fridge died completely, week two second trip parts done, now 3 weeks later the tech is onsite and doesn't know a frog from a washer. HOW DO YOU FIND THEIR HQ TO BRING TO COURT???

Lowe's has always send Field's Factory Service, but this time, were sending A&E. Supposed to be here today between 8am-12pm to repair my refrigerator. I realized, by mid-morning, that unlike Field's, I had received no emails, phone calls, etc. confirming appt. I called Lowe's and they confirmed with A&E they were coming. At 12:30, I called Lowe's again (their customer service is the BEST) and they checked and said A&E had changed my appt. to 1:53p-3:53pm without telling anyone due to another service call that went way late. We agreed that A&E must be here by 2:30pm, and Lowe's let A&E know, as I have an appt. at 3pm (after sitting, waiting all day). Still nothing from A&E, no call, no email, and I starting reading these reviews. Just called Lowe's and cancelled, Field's will be here Friday. Not even on a bet should you use A&E.

I scheduled to have my GE refrigerator looked at through the Sears home services. I eagerly awaited the scheduled date for one month with no working refrigerator. I was told they would be there between 9:30 am and 11:45 am and would call before getting there so I could leave work to meet them at my house. It was 12:30 and I called Sears and got some overseas call center. I could barely understand them. I explained the situation and they checked on the situation. They came back online and explained that the repairmen had went to house at 9:30 am. They had not called me so that I could meet them. They said they would contact A&E and call me back in one hour.

Please do not use A&E Factory Service for anything... you will regret it if you do. I have to say the tech who came and looked at my GE washer (that was still under warranty) was at my residence when supposed to be on March 3, 2018... to make longer story shorter, I have received two bills for the repair service now, have left several voicemails on the numbers on the bill, been in contact via email trying to pay this bill so that GE can reimburse me, and have yet to be able to pay this bill that I shouldn't nhave to pay since it's under warranty and now they want to turn me into collections.

I called GE about my less than a year old electric stove and the company A&E was the first available. I knew nothing about them. I took the day off work because the appointment was scheduled anywhere from 12-5. When the guy arrived I had him come in through the garage since I'm in a town home. He puts his computer down, bypasses the stove and starts walking around my living room, standing and looking out my front door asking me questions about my house. I was super uncomfortable. I've worked with a lot of contractors and none of them creeped me out... this guy did, a lot. I grabbed my phone just in case I needed to make a call quickly. I thought, he's from a different country so maybe it's his way of making small talk. Either way it was very unprofessional.

After being given an 8-5 window the technician showed up at 3:30 pm. He immediately knew what the problem was so he ordered parts and said the next available service appointment was 7 days out. The parts were delivered on the 6th day. I stayed home from work on the 7th day and finally called at 5 pm to ask where the technician was. I was then told by the 800 number operator that I should have called them as soon as the parts were delivered so that they could confirm my appointment. It was then that I found out that the next appointment was available in 6 additional days. I was told that service windows could not be narrowed down to 4 hours instead of 8 hours. I have taken two full days off of work and still have at least another day to take off next week. There is absolutely no communication with anybody until they show up. This request was placed through American Home Shield, so I don't have an order number or a receipt.

Please understand I'm a nice person and this was important enough to me to go create a Consumer Affairs account to warn other people. Using A & E is NOT easy, you will rarely talk to someone who is not in an overseas call center, you will need to take off work a couple of times at least because they give you an 8 am-5 pm 'window' (all day) and most of the time just do a diagnostic and have to order parts and do it all again.

Let me join the chorus of those who have had an awful experience with this company. They were assigned to me by Sears (corporate office, please take note, as this is the LAST company you should hire on your behalf). Although Sears had been paid to install my refrigerator door that was damaged in a move, these jokers demanded additional payment to do the job.

Lowe's sent a service request 4/20/18 for a water heater repair, received date of 5/4/18, pm time slot. I called today to confirm the time slot because I was scheduled to work. I spoke to Chris, who informed me they did not have my information. However, Chris was able to confirm my name, and address. He kept asking for my cell phone number and after telling him three times I did not use my cell phone, he told me he could not help me. I called Lowe's and received assistance from their Service Advantage department. They contacted A&E, I was given a date of 5/9/18. Lowe's asked to speak to a supervisor and we held for over 10 minutes and was disconnected. In looking at all the negative comments, Lowe's should cancel their contract with A&E. This is my new mission.