A&E Factory Service Reviews

There was once a time where customer service was the backbone of a company. The company was suppose to place a call 30 minutes prior to arrival but failed to call. The technician entered my house, walked straight past me, and began working on my microwave with no introduction of himself. During the almost one hour service visit, he spoke on his cell phone to another employee regarding topics that had nothing to do with my service. They spoke quite candidly regarding other customers and employees. At one point the gentleman said "sounds like you need to start canning people again." I hate to sound old fashion, as I am only 38, but if you are in my house servicing an appliance, you give 100% of your attention to your job and leave outside conversations for the workplace or in your vehicle!

I called Whirlpool to see if I had warranty on my water heater and they recommend me to A&E Service. They scheduled an appt. 2 weeks out, mind we were out of hot water 1 week prior. When tech. came out he fixed the problem according to him but when he left he had not tightened the pipe and all the water leaked out. I called him to back - he said he was not in the area and hung up. I called the office 4 different times - each one of the reps hung up on me. Next day spoke to John and I thought he was gonna help me but towards the end he hung up on me. For a while I thought it was their policy to hang up on customers if they couldn't help. I'm Very disappointed. Still out of Hot water.

My Thermador over broke and I went online to find a repair service. ON the A and E repair site I found that they repaired Thermador and it was quite easy to schedule an appointment. The day before the appointment I got a robocall saying they would be there the next day between 8-5. The next morning at 8:10 they called to say they no longer service Thermador products. They cost me three days without my oven and their 'state of the art' scheduling website listed Thermador as a product that they indeed service. What a disappointment.

I liked my service, and I liked my service tech - what I did not like was the so called manager who tried to have me say something bad about the tech. Her name was "Sharon", and I just hope that technician can find a better employer. What a horrible place to work!!

This is the worst company to deal with EVER!!! 3 weeks for an appointment to fix my oven. Technician shows up, replaces 2 parts and still doesn't work. I received a call later that day stating a representative would be at my home the next morning at 8:00 am. I call back to confirm the appt and the next rep says someone is coming to my house the same evening by 8 pm. 9:00 comes and still no tech. Call the 800 number back and they tell me I don't have an appointment and the next appt available is in 14 days. I finally get through to a manager. He tells me "hold on", he will get me a sooner appt. 20 minutes later it rings back to another Indian representative asking if they can help me. This company is a joke and Sears is an even bigger joke. Stay away from this company. We are just buying a new stove and being done with it.

I scheduled a service and was given a 4 hour window. The technician was a no show, and when I called customer service they told me that the technician said he showed up, which was completely false. The worst part of the entire experience was dealing with their customer service department which is OUTSOURCED to an overseas company. They were simply reading a script and clueless how to resolve the matter, despite 4 phone calls to them. DO NOT DO BUSINESS WITH THIS COMPANY. They should be out of business.

My refrigerator has been out for 4 days. Will be another 5 to get looked at. No one seems to care. Even when they come out they will not have part to fix, then another 2 weeks to get them back. That is what happened last time. I have called 4 times, spoke to different person. Each time they did not give me service order number.

Pretty much same problems as everyone else. No phone call, stayed home waiting all day. Repair person said he came at 6:15, which is a lie since I was watching the driveway. Apparently he doesn't know how to use a phone because my # is at the entrance. This company is not honest.

They came to repair the ice maker then when they left the freezer wouldn't close. I called them. Their answer was to go buy ice until a repairman could be sent back to replace the ice maker. They called about a return and couldn't keep that time. Won't deal with A&E again.

Back in April, my microwave needed a repair. A technician came out and stated that the door switch was broke and that I needed a new one after he completed dissected my microwave all over my kitchen floor. In the process of completing tearing my microwave apart, a loud BOOM occurred. He stated that he thinks he blew a circuit. We checked, it was not the circuit. He BLEW my microwave up! He was at my house until 11 pm that night!! He ordered parts to fix it, scheduled me for one week later. One week went by, he arrived again, and ordered the WRONG parts. Told my grandmother that he'd be back, he was going to get the parts. He called me at 9:30 at night and told me he couldn't get the parts. He would have to schedule me for another day. Needless to say, I am not very happy. I call the customer service line the following day, I get disrespected and lied to.

Technician ** was rude to our daughter and told her basically that we were stupid. Return visit scheduled for July 24, 2015 and confirmed the day before. I received a call on the 24th at 11:30 saying my appointment was cancelled because I never called and told them that I received the part. My appointment was between 8am and noon.

I called Lowe's to get service work done on my Samsung washer. Got an appointment for 12 days later with A&E appliance repair. They called the night before to confirm that I had an appointment between one and five. At quarter of five I called to see what happened to my service tech, the lady said that she would call the tech and find out what happened to him.

Contacted A&E Factory Service through Lowe's for a dead LG 25 C.F. refrigerator. They were unable to schedule a tech for 8 days, meaning all fresh food was lost. By unplugging unit, and plugging it back in, error code would reset. Fortunately, we had a freezer to transfer most frozen food to. Tech finally showed up, removed freezer door, unplugged some internal plugs and removed some ice build up. Tech put unit back together and proclaimed unit good. He left and unit didn't cool at all and error codes reappeared.

Did not show during 8-5 window. When calling for answer was told on the way. Waited until 7 PM Still no tech. After 20 min of holding time was told the service was cancelled by Lowe's and no one was coming. Obviously in collusion with big box stores instead of consumer. No documentation provided. Entered on previous visit without consent. 3 calls and still haven't repaired my freezer.

I had an appointment on 07/14/15 where my tech was sent to wrong address, so a no show at the UPDATED address I had given when I called in! When my tech came this week and told me what was wrong with my washing machine, it's gonna be another month before they can come back and put the part on! So that's two months without a washing machine! There are service techs located all around my location but it's gonna take a month to get someone out here! This will be the last warranty I purchase thru A&E. You have awesome techs but your scheduling dept. needs updated.

We purchased a washing machine a year ago from Lowe's. It stopped working, so we called Lowe's protection plan program... which we have never had an issue with before in past experiences. This time, they are working with a company called A&E Repairs. Our machine has been out of service for 6 weeks. 4 different repair guys. 4 different diagnoses. 6 different parts. Still does not work. The value of the repairs and labor are near double the value of the washing machine. We have 5 kids and no washing machine for a month. These guys are a joke. No one can diagnose the problem so they are guessing! I don't know what to do!!!

I purchased an LG dryer from Lowe's in December. I started getting a really disgusting dead animal - kind of fishy, kind of burning smell from it just a few weeks ago...at the beginning on July. I checked the hose and the filter, and everything was all clear. No build-up, nothing I could find that could possibly be wrong with the dryer. They send the 1st guy out on a Friday. All he did was say the hose was loose, and he tightened it, and left. He was literally here for 10 minutes. He didn't ask to turn it on to see if he could find out what the smell was...nothing. So I turned it on that night, and of course the smell came back.

We made an appointment on July 6th for our dryer to be looked at, the technician came, ordered 2 parts, and said the earliest he could come back was the 20th. The evening of the 19th both my husband and I received calls from A&E saying we were the technician's 1st stop and they would arrive by 10 am. On the 20th I called A&E at 10:23 to inquire where our technician was. The first person I spoke with said that he was checking, and the appointment had a slot from 8-12, so someone would still come by 12. I asked to be transferred to a supervisor at which point I reached Evette. Evette informed me that no technician was assigned, and she could reschedule me from Friday, the 24th. I told her we could not wait another 5 days, we stayed home to make this appointment that A&E confirmed twice.

I called my home appliance warranty company to repair my dryer. There was no problem. I called Sears to set up a time to repair my dryer. On the day of the scheduled 1 hour before the appointment time I get a call from Sears telling me the technician could not keep the appointment and the next available is two weeks out. I am upset but say okay. The day of the appointment Sears calls me again 1 hour before the scheduled time to say they will have to set the appointment for the next day. User beware - they are unreliable and will waste your time.

They canceled appointments, rude on phone and managers are worthless! Wish I would have read reviews before using them. They were referred by Samsung and are a division of Sears. Incompetent and not worth a damn. I was without a washer for and leaving for a vacation and they didn't do a thing to help. Never again! Don't use their people!

About two weeks ago, my husband called Lowes Warranty Service to get the name of a warranty service company to repair our refrigerator. We were given A&E Factory Service. We have a Whirlpool refrigerator and we have water dripping into the bottom of the unit and freezing and then additional water that won't fit is pouring out onto my hardwood floors. They said the first available appointment was for today, so my husband took an unpaid day off of work to be home for the technician as they would not commit to a specific timeframe.

I had a confirmed appointment scheduled for repair. After making arrangements to be home, I called A&E to confirm, once again, the day before the appointment. The agent told me that the appointment was canceled, by one of their agents. When I asked why, they could not explain, only that it was canceled. After insisting that I get my original appointment back, they told me they could not retrieve my original appointment time - that someone else took that slot. They told me I would have to get back in queue and wait another week. I spoke to a manager in their executive department. He acknowledged they made the mistake, but stated they could not correct it. The 'best' he could offer was an appointment one week later and to be put on a list if someone canceled.

The service at A & E is HORRIBLE. We are forced to use them because our dishwasher is under warranty with Samsung. We have had 4 times where they schedule service and NEVER show up. The 3rd time I called 3 different times and each time the customer service rep tells me they are running late. She also told me there was no way they could contact the service rep. SERIOUSLY! Today they were scheduled to show up between 12 and 4. At 3 o'clock I call to see if they are still going to show and the rep tells me, "Oh no", and gives me some excuse. Keep in mind yesterday we received their automated call that a service rep would be at the house. This is ridiculous. They will NEVER win any awards for good customer service.

I purchased a contract through Sears for home repair of a gas dryer. I was assured their service companies (A&E Factory Service) would arrive between 10 am - 2 pm. The driver called at 1 pm to tell me he wasn't going to make it and to just deal with it. When I tried to tell him that I would not be home after 2 pm and he would have to arrive at 4:30 pm, he hung up.

I scheduled the appointment two weeks ago yesterday between 10 am and 2 pm. Nobody showed up - nobody called. I called the 800 number and they told me they were coming but running late. At 4 pm the repair man called and said he was off at 430 and he did not have time to come and do the repair. But we could reschedule for TWO WEEKS FROM TODAY. I had taken a vacation day off work to stay home all day for this appointment. I HIGHLY DO NOT RECOMMEND THIS COMPANY. NOT RELIABLE.

6 repair visits and still unable to fix ice maker. Misdiagnosis of problem, ordered wrong parts. The 6th time, I called to confirm the part was delivered the day before, waited from 1-5:00, for their automated system to call and tell me that I had not called to confirm part was delivered! Had to schedule a SEVENTH appointment. Unbelievable. Worst incompetence of any business I have ever dealt with. Not surprised there are so many bad reviews.

Bought my washer and dryer and took out a service contract. Well, we needed service on both and called and A&E was the company that came out. Service tech didn't seem to understand what the problem was and didn't seem to care. Spent more time using his computer than looking at the problems. We have a stackable full size washer and dryer that was sold to us to be used that way. They are bolted together dryer on top of washer the way Lowe's said was meant to be. Well, tech told us we had to take them apart - he would not do that.

I purchased a dryer from Lowe's in January 2015. It stopped heating in March 2015. Lowe's had Appliance Parts to come and repair. It went out again, so A&E was sent out. They came out on April 24 and gave us a temporary fix. Called again and they came out again June 20th and said that the heating element was bent. It was replaced and it heated enough for one load! I called right back and they couldn't come back until the 9th. We received a confirmation call on the 8th saying they would be there between 1-5. I received a call on the 9th saying they would be there on the 10th between 8-5. When I called them I was told that they didn't know why we were told the 9th. THEY ARE SORRY!

Technician came and took my washer apart then explained and showed me the gear housing was bad and leaking a little oil. He also needed me to get him a 2x4 to help put the washer back together because something wasn't snapping into place. After he finished he told me I could still use it until I got a new one and that it could possibly quit spinning but that would be all. I went out that day and bought another washer from Sears, however they could not deliver it until the following Saturday.

I have a dryer 6 months old, under warranty. It started making a loud thumping noise. A&E was the service company GE sent out to fix. First appointment (always a 4-hr window...really?? You can't set an appt. like anybody else - doctor, physical therapy, financial consultant) technician shows up, needs to order parts. I reschedule for another appointment to install. That 2nd appointment, the technician shows up 20 min before 4-hour window up, installs part, barely says a word to me of what he's doing, leaves.

A technician from A&E came out because my freezer was not freezing. On June 4th, he showed up, checked the temperature and told me it was as low as it could go and was working properly. I showed him the melted ice cream and his comment was, "not all ice creams freeze". We call for a 2nd visit after friends complained that our freezer was not working properly (the ice cream was melted). I waited like everyone else for my next appointment. 2 days before our next appointment, I had rust in my glass of ice water. After cleaning out my ice bin I realized the coil was rusted.

I called Sears Home Services and scheduled an appointment to have my side by side refrigerator repaired because the refrigerator side was not cooling properly. They scheduled me for 7/3/2015. The serviceman arrived as promised. That is the ONLY thing positive I can say about this company. The guy comes in, looks inside the freezer. There was frost so he proceeds to take the cover off and defrost it with a hair dryer. He then tells me that there was a wire loose and that is a repair I could've done on my own, so (as a favor to me) he would put down that I did a self repair and he would just charge me the $95 (WOW) service fee.

Called A&E Factory Service about my range. They send their technician and the technician said that it was the switch on the range causing the problem. He placed the order on the June 9, 2015 and said he would be back on June 16, 2015 to repair my range. After waiting for him for five hours, he never showed up or called. When we called A&E they said their technician had an emergency. They promised to come on June 29, 2015 to finish the repair but didn't show up. We called and said we wanted our money back and they said that they are charging $99.00 for service call. We give them the last chance to look at the range.

A man named ** from A&E in San Antonio called me at 7:34 am for an appointment scheduled for arrival "by 9 am." He was rude and said he was on the way. He arrived at 7:45. He took one quick look at my refrigerator, which is under warranty, and told me there was nothing he could do because it's damaged. I said it is under warranty and he told me to just turn off the unit and let the water in drain thaw and it would be fixed in 4-6 hours. I said all my food would ruin. He just shrugged. The supposed damage is to the frame but that even so he couldn't do anything to resolve my several complaints. He was intolerably rude throughout the 10 minute visit. I told him he was unhelpful and rude and asked him to leave, which he did.

This company is full of it. I first call Sears where we bought the appliances for home maintenance. The customer services agent quoted us one price and told us it would be only one repair between 8am-12pm. While waiting, time had reached 11:50 am. I called the company and they then told me the guy was running late. He showed up at 1:30pm only to tell me he was the first of five repair men coming. I got highly pissed. Not only that ruined my day but he told me each repair would have to run my credit card for payment. That's crazy because it was going all to this company. I will not recommend this company to no one.

Service repairs have been scheduled with A&E twice to repair my NEW fridge. I took off work twice and the repair person did not showed up. My fridge still has not been repaired. I can honestly say that in the future, I would never purchase appliances in which A&E covers the warranty. It has not been a good experience.

Had an appointment scheduled. They couldn't tell me when he was coming. So after 1:00 still no word. After 5:00 no word. After 6:30 I called. They told me I was last on the list. The guy lived just around the corner from me. He arrived at 8:00. Didn't leave until 9:00. My wife missed a full day of work when they could of told her it would be later on that evening before he would be there. In my book that is poor management. I would refer them to no one.

On June 19, 2015 a service technician came to my home and told me that my refrigerator needed to be unplugged and defrosted for 3 days in order for them to do a very minor repair needed. That was fine so I rescheduled my appointment for June 26, 2015 between 8am and 12pm. This was the next available appointment. I cleaned out and defrosted my refrigerator on the Tuesday before as instructed by the technician. I received an automated phone call on the 25th reminding me of my appointment the next day.

The repair person did not show up today, as scheduled. I received a text from him at 3:44 pm saying "im on my way" and 4 hours later he had still not arrived. In between I called the scheduling service twice to confirm the appointment and was told the repair guy would be here today. After the repair tech finally called me and said he wasn't actually coming today and the first next available date is 7 days from now, he hung up on me when I said that was unacceptable. Then I called the scheduling number and that guy said the problem was my fault since I was supposed to call Lowe's to schedule the service in the first place, not them directly.

This company A&E has a contract with Sears. My mother who is an elderly individual had a schedule appointment on this day (6-25-15) with a technician regarding her washing machine in which she has been trying to get repaired for several weeks. And of course the service man was a no show. Both Sears and this company has provided poor customer service. They have caused an inconvenience to my mother by not honoring the contract for the extended warranty plan that is in place. Also, she has had several technician come to the home regarding this matter for the past month and the issue has still not been resolved.

Samsung set us up with a repairman from A&E to come looked at our microwave. It works, but the inside looks like it has been scorched and so does the cabinet above the microwave. We are afraid to use it, because it looks like it has caught on fire. It took over two weeks to get an appointment for someone to come out. The day he was due, he apparently called in sick and we were told the earliest appt. we could get would be another week! He finally came out, messed with a few screws and said Samsung would need to take a look at this. The next thing I know, Samsung sends me a notice that my repair ticket has been cancelled.

I have a GE dryer that needed repair. I called GE customer service and relayed the exact problem. They made an appointment with A&E Factory service and encouraged me to call them to confirm and give specific instructions to my home and also the information on my problem. I did that and took a a day off of work to be in my home when the technician would arrive some time between 8am-5pm. Around 1 pm I called the repair service phone number and was told they would check on the technician approximate arrival. They called back and said he had to cancel because he was sick.

My refrigerator broke down 6/10/15, called The Home Depot warranty & they schedule 6/15/15 service. Repair guy says my fridge is fine (despite temp changing on its own and tells me he has never heard of a fridge doing that). I call again 6/16/15 because fridge is dead, scheduled 6/23/15 repair 8 am - 12 pm (yes, a whole week wait time).

At the beginning of June, our Samsung dishwasher purchased less than a year ago stopped working. I called Samsung for warranty support. They set up a work order and I was informed that the date would be June 12 to receive service. When the repairman came he informed us that he had to order parts and would have to come back. The next available date was June 22 (ten days later, 3 weeks after the dishwasher first stopped working). The parts were delivered via UPS to our home. The day before (June 21) we received the confirmation call reminding us of our appointment the following day between 8 am and 5 pm. Five hours later at 1:07 pm we received a call from a recorded message informing us that the technician was sick and that we needed to call to reschedule.

One week ago A&E showed up at 4:30 for an AM appointment. The only good thing was the repairman was decent and knowledgeable. They ordered a part for the Samsung fridge and had it shipped to my house on Friday, June 19. They scheduled a PM appointment for today, Monday, June 22. At 4:00 PM when no one had arrived I called the number, which rings in outer space. I was told the appointment was for next Monday. I told them that was not acceptable. Then next thing I was told to do was to call GE! GE, the fridge is a Samsung. And, it will be the last Samsung appliance I ever buy.

Repairman came and was at the house for about 25 min. Said was fixed. Charged over 150 dollars. Next morning I put in a big load, and was not fixed. Was stuck with a big load of wet laundry. Called them and they said they could have someone out in a week. I told them that was unacceptable, as they were paid for the job and did not fix it. Called a local repairman and very satisfied with the results. I just wish I had checked up on A&E before, but I purchased the washer from Lowe's and they use A&E for repairs. Lowe's needs to discontinue using them, as they are very unreliable. It sure pays to check before using someone to do repairs for you.

I wish I could give them zero stars. Terrible customer service, they cancelled my service call 10 minutes before the technician was at my house. He was literally around the corner when he called to tell me it had been deleted from his schedule. He stated that he was unable to come to my house without the schedule and left the area. They have almost no availability for scheduling. When I called, I was giving the run around and transferred to multiple people. I went through two supervisors with no help whatsoever. They never called back when they promised they said they would. I have gone almost a month without a working freezer because of their incompetence. If I wasn't forced to use them as part of my extended warranty, I would have given up by now. Unfortunately, I am locked in to them and will be forced to suffer...

Company is not dependable. My refrigerator had error codes on it. It needed a motor. They erased the codes and said a motor would be sent to my house. They said I could go ahead and use the freezer again. After about a month I lost my second batch of meat when it stopped working. I took vacation for the guy to come and repair it on June 3rd. He didn't show. I called the co. They said he was sick and rescheduled it for June 17th. I got a call June 16th saying he would be here between 8 and 10 am on the 17th.

A month ago my husband's home health caregiver (my husband's been sick for 3 years and is undergoing chemotherapy) broke the glass in my oven. Because we live in a semi-rural area I called Sears. They sent a repairman and charged me $248 for the glass, which they ordered and for the upcoming repair. The glass did not arrive because it somehow became lost in Albuquerque. So the first repair visit was cancelled. They ordered the glass a second time. It finally arrived. The repair was scheduled, but the repairman called and said since it was 4:30 and because they only work until 5:00 he wasn't coming. Repair scheduled again. My husband cannot get the phone very fast and I was out running errands. The repairman said since no one answered the phone he wasn't coming. Repair scheduled again.

I am beyond frustrated with A&E Factory Repair. I waited for 10 hours today for someone to show up and fix my washer. Not one phone call from them. I called and talked to the central dispatch and they gave me a time between 3-5 pm and the technician should call and speak with me. At 3:42 pm I called again and they told me the technician will be here by 4:30. At 4:51, I called back and was told the new time was 5:30. At 5:31 still not having heard from anyone, I called again, told my new time was 6 pm. I told the rep that this is not acceptable and asked to speak to a supervisor, of course I was put on hold and told it might take 20 min. 16 min later I was disconnected. So again, I called and was immediately hung up on. I called again and asked immediately for a supervisor.

We later found a note on door timed about 1/2 hour late. We rescheduled with no apology from Sears organization. On later visit another week later (6/8), tech reported he had to order a part and stated he would return after we received part shipped to us. Part received today (6/15), and the earliest tech visit available is 5 days from now (6/20). This means nearly 4 weeks waiting for a resolution (if the new part does fix things). We have bought many major appliances from our local Sears outlet with good customer attention. Their service organization A&E is doing them no favors.

Without going into the details, because it would take a book, suffice it to say A&E is the most unprofessional and unreliable service center I have ever dealt with. After three different incidences their service has been consistently horrendous from the operators who barely speak English, consequently misunderstanding what my concerns are, to an 8 hour window (8-5, really???) which on two occasions they couldn't even make! No courtesy calls, parts didn't arrive, over a month of reschedules and callbacks for a refrigerator repair! What company thinks its okay to let a customer go without a refrigerator for over a month? And not just once, but three times!

Paid for new top and repair costs with agent on call. Part never received (reported I returned part which was never received)! After endless calls, with office, and service repair person, I reported this issue, and have been told I would get a refund. I was just told Again my service needed to be Researched again. I was told would get a check for refund which would be faster, two weeks ago. No check! This company sends me emails every day to schedule a new appt. What a poor way to run your business.

I purchased a GE Washer and dryer at Home Depot in January of 2015. The washer worked great, but the dryer would shut off every 10 to 15 minutes. I called and made an appointment to have it looked at. The first time a gal showed, up and of course, the dryer worked perfectly? The next day it was doing the same thing. Again I made another appointment. The tech called me to let me know he would be at my house in an hour. He arrived, sat in his van 40 minutes and left? No call, no excuse? So I reschedule.

We have been dealing with Sears A&E for over 2 weeks trying to get a washing machine fixed. They cancelled a technician (they did it we didn't) and you cannot get anybody to resolve the issue. WORST EXPERIENCE EVER!!!

This letter serves purpose to file formal complaint against A&E Factory Service. This company was outsourced by Best Buy to repair my Samsung washer, and the experience has been nothing but a hassle from beginning to end. The washer has leaked since almost day one when I purchased this from Best Buy 2 years ago. A&E has been the most recent company that has handled the service calls. I will note that it took no less than three separate repairs to get the machine potentially fixed. So the company has an inability to accurately diagnose what the problem was in one or even two visits.

A couple of years ago, the handle came loose from my freezer. I called GE and they recommended A&E because they were licensed service providers. The guy came, worked ten seconds, snapped the handle back on and charged me $289. I told him it was way too expensive and I complained loudly. They did not care so I never intended to do business with them again. I understand $100 service call but if the handle could be so easily repaired, GE should have told me how to do it. RIDICULOUS. Now my new double oven that is under warranty has a jammed door. GE said they were sending out A&E. Since they were paying, I did not object but I did tell them I did not like that company because of the refrigerator repair. I am a professional baker and I need my oven working. The soonest they could get here was two weeks and would not come with teenagers home alone, so I had to take a day off to wait for the guy.

This company has been to my house 3 times in the past month. My washer is STILL BROKEN. They tell you they will be at house between the hours of 8 am and 5 pm. I have waited here at my house all day. Call at 5:20. Said they was at my house at 3:45... "No one home." BS, I never left my house. And told me, "The next available appt is June 9th." BS!!! Call Monday and want my washer fixed or replaced.

My appointment was scheduled 3 days out between 8 a.m. & noon... We call at 12:30 and are told the technician ran into traffic and will be another 1/2 hour (ok, that's 1:00). Technician finally shows up at 1:30 with an attitude - no call to say "hey I'm late", nothing. Looks at the washer (it's the water hose) and says "oh I don't have that and this is my last call of day so you'll have to wait until next Wednesday or Thursday". I clearly stated what the issue was when I called, my husband knew enough about the mechanics of the washer to know that's what it was and we clearly stated the issue.... Him not having the hose and his attitude about it were completely unacceptable.

I've had repair after repair done on both my dryer and washer. The service has always been decent aside from the length of time to diagnose problem to getting the problem resolved which entails about a 2-4 weeks. The repair guys have always been polite and timely or at least called to clarify that they were close or going to be late or to ask if they could come early. I've had over two months of problems with my dryer and hang drying everything and with 3 kids that's a lot.

Had an appointment for a dishwasher repair with a 4 hour window to be available. Made myself available in the time frame requested. Had not heard anything from the technician on an ETA - called with 30 minutes prior to the 4 hour window expiring. Was told tech would be 2 hours past the time frame of the appointment. Asked for a supervisor. I was frustrated but not rude - however, still got hung up on. Called back and now the tech was going to be 2 1/2 hours late. This is the second time this has happened within a week. Ended up canceling my appointment altogether and going with a completely different company. This company does not believe in taking care of their customers - very rude and unprofessional. Glad I did not waste my money with them.

My Samsung freezer stopped freezing & I called a local repair man to fix it. Upon looking at it he told me that it was leaking Freon (which should never happen on this unit because it's sealed). He said I should call Samsung, so I did and they said it was under warranty and that I should call A&E Factory Repair to set up an appointment. I did and A&E said that if I didn't have any paper work Samsung would have to make the appointment for me. I called Samsung back and then called to set the appointment with A&E.

Called Best Buy regarding service needed on my washer apt set with A and E washer giving f51 code. Called A and E to ensure tech has part motor position sensor needed as to save a trip. Was told can't ensure. I did not want tech to waste time tech shows up. Says "yes need motor position sensor." No part on truck. No part in area. Schedules part UPS. 3 days later received part. Took second day off. Tech installs part. After tech leaves same day f51 code. Called A and E for same day service. They can't provide that. Schedule 4 days later. 1 to 5 apt another day off.

Called Sears to schedule a repair under the maintenance contract for my Kenmore refrigerator. Tech responded within a few days. So far, so good. Parts required. Shipping took over week. No refrigerator. Not Good. Tech showed op on Saturday, May 16. No refrigerator now for 10 days. Replaced compressor, coils and valves, basically all working parts. Today, May 19, refrigerator repairs failed. After one day, no refrigerator again. Called A & E. They won't talk to me. Sent me to Sears. Sears cannot schedule a followup visit from A&E until May 28th! If you buy a Sears appliance, get the maintenance agreement. You will need it. If you expect prompt and effective service from Sears contractor A&E, forget it. You won't get it.

A&E Service Factory was contacted to repair my Samsung refrigerator. A serviceman showed up, repaired what he thought was broken, but the next day the appliance continued to not cool properly. Another gentleman came the next day and stated the problem was some type of computer part/panel issue and a part needed to be ordered, which he would order. I was told I needed to reschedule an appointment to replace the part. I rescheduled. The day the serviceman was supposed to come out, A&E informed me the part was never ordered, so that day they assured me the part would be ordered and they would reschedule. That next appointment was 2 weeks away. The part arrived at my house but the serviceman never showed up. I called A&E again, was told I need to reschedule, once again I did.

I have NEVER encountered the likes of A&E Factory Service LLC and I know I never will again because before I trust anyone's reputation, which I did that of Sears here assuming Sears would only use top notch Companies, I will conduct my own check on the reputation and capability of the Organization I am recommended to use BEFORE I proceed one iota further. In my "learning experience" here I divested 10 days of my time and a considerable amount of stress in being treated so poorly! Thank god I let wisdom prevail and cut my losses and went to a completely different source who is "on top of the ball" in just 2 days with success on the immediate horizon. Shame on you Sears!

A&E technician came out a week after call. Had to order parts, one part came in late fri. Too late for tech. Next available visit May 29, two more weeks. That is four weeks to replace a stovetop burner. (It does have to be taken apart). The tech is on vacation next week. I guess he is the only one in southwestern PA! Their service is very poor!

I have a washer I bought from Lowe's - a Samsung - I have a 5-year warranty. I call Lowe's, they set me up with A&E repair. A&E call, tell me a technician will be out between 8 am and 12 noon - 12:15, no technician. I call A&E, the operator is Indian, says maybe tech called in sick. I say, "not good enough." I call Lowe's, they call A&E, they say the tech is running late. I say I worked a 12-hour shift expecting when someone says they will be here in a four-hour window, they will keep to it or even give the customer a courtesy call. So I filed a complaint with Lowe's. A&E sucks.

This is the second time with this same technician for different problems! He shows up, looks at the appliance, pulls it up in his laptop. Then he states some problem and that he will order a part. Last time, the returning technician pulled out the appliance and fixed it on the spot without a new part. This time I would not accept his lame diagnosis. I asked him to actually open the dryer and explain how a rattle and grind had to do with a plugged vent (after I removed the vent hose). He said that he didn't need to open it to know. When I refused to accept his claim, he stated I was hostile and to find another tech. I now get to start over with Sears. What a disappointment in service. By the way his name is **.

I made an appointment for my dryer repair. The person who was supposed to show did not, but another one showed up at the last minute of the 4 hour time period. He could not fix my dryer and ordered a part. He scheduled an appointment for the 6 days later. The part arrived. I sat and waited from 8:00 am to 12:00 noon and no one showed. I called A&E 16 times and was hung up on, treated disrespectfully and not helped at all. I paid in advance, so they have my money. I tried to request a supervisor or someone in the United States and was denied and mocked. It is 3:00 pm and my dryer is not fixed. I will never use this company again!

We have a long a horrible history with this company. This company is why we stopped buying appliances from Sears. They are arrogant, have no regard for the customer, and have overworked poorly scheduled and surly repairmen. The latest issue came with an LG appliance ice maker. We called LG regarding our ice maker fan motor. They said to expect a call from one of their SVC. Centers. After waiting a week and a half and after 3 calls to LG to let them know we hadn't heard from the service center, we received a robocall from A&E on Friday at noon saying to expect them between 8 AM and 5 PM on Saturday. ONE DAY NOTICE!!! It would have been decent of A&E to call and see if Saturday would work for us, but of course, that would have been too customer friendly for them. Turns out they only work our area 1 day a week.

I was scheduled for an appointment with a time frame of 1-5 pm for my washing machine. At 3 pm the repair man calls to inform me that he'd be at my home within the hour. Then he asks that upon his arrival I provide the original sales receipt in order to work on the unit under the manufacturer warranty. I inform him I don't have the receipt. He then says he will have to charge me $80 just to come out. I said that I am under the warranty. He says he needs me to show proof. I then tell him, "I'm going to call the manufacturer to get an authorization number." I talk to an Executive Customer Relations representative for the manufacturer. They in turn call A & E and speak to supervisor and they give them the authorization and are assured the appointment is still a go.

Our washer kept getting stuck in the wash/rinse cycle. Couldn't get it to work. Called A&E Factory service as that is the only one I could get to come out to my house. Technician said it would be over $800 to fix. Among the things he said we needed were a hose. Stated the original hose was not on there and we would need to replace that along with the hook ups (not sure if that is what it was called). I already had the original hose in the bag as when we bought the house it was in the drawer. Tried to tell me I needed a new door on the machine. etc etc. When my husband got home I told him about the hose he switched them out and what do you know? The machine works fine now. Angry that I had to pay $79 to put on my own part myself. Would never recommend this place. Scam!

Dishonest repairman & I was blatantly asked to lie on behalf of A&E Factory Service to Home Depot Warranty Service. Part arrived in perfect condition and repairman dented the part while installing. The repairman then told me that I needed to call and tell the warranty company (through Home Depot) that the part arrived damaged. This was a flat out lie and I told the repairman I would not do that. I did call A&E to discuss my concerns and the representative told me I had to do what the repairman suggested - again being dishonest. I was transferred 4 separate times trying to reach the local San Antonio manager to discuss my concerns and this manager never returned my call. Further the initial representative chastised me for voicing my concern and that it shouldn't matter to me since it was going to be paid for...

They were scheduled to come out on Monday. I called and they said they only came to our area on Wed., but would make an appointment for Thursday. Go think? I ask if they were going to pay my salary for today. They first wanted to come out on Saturday. What is the deal?

A&E Factory Service stood me up on 4/22/15 and called after the scheduled time of 8-12pm. Waited again on 4/29/15 and they sent the "refrigerator repair" person to repair my wall oven. He did not have the proper tools, scratched my stainless steel touch panel on the oven and then their truck dripped oil all over the outside of my garage. Due to the fact that the "repair person" arrived at noon (my appt. was scheduled between 8-12) and he spent 1-1/2 here in which time he didn't know how to fix the repair, & then said he had to drive a 1/2 hour away to pick up a tool he did not come with. The oven was not repaired.

Horrible company! My fridge quit cooling in late January 2015. A & E factory service has come out 10+ times to fix the fridge. Keep sending different techs that don't have the proper training & knowledge. Keep ordering different parts, none of the parts installed thus far have fixed the fridge. Show up late most of the times. Customer service department is horrible. 4 months later fridge still not working.

I called A and E Factory services to repair a burner on my GE monogram cook top. The burner took excessively long to light. The repairman arrived, and while trying to disassemble the burner, broke the gas line. He then admitted he had never worked on a GE monogram. He proceeded to look up the cook top schematic online. He told me it was unsafe to use the cook top, and had no idea how to repair HIS mistake. He didn't even have the decency to unplug the cook top or turn off the gas line. He refused to give me his technical supervisor's number, and A and E customer support could not get a supervisor on the line. I left after an hour of studying the diagram, and quoted me $1312 to repair his mistake and fix the delayed start burner.

I have no complaint for the service technician that came to my house. He was a very sweet man. He came to my house, started our dishwasher, there were no issues (it did not make the error it had previously), and we were charged $139 for no repair. I have no problem paying a service charge, but the $40 estimate given I assumed $40 was the service charge. I have called the customer service line, was hung up on, and to date have not been given a refund. I will never use this service again and will tell everyone how terrible they are.

April 4th Contacted Sears for warranty on Washer/Dryer unit. Washer leaking water all over. 10 days out for repair. Does not have part. Ordered part, scheduled appointment another 10 days out, April 21st. Service Tech arrives in bad mood. Ask for part that was ordered and took washer apart. Wrong part ordered. Leaves washer unassembled says he ordered correct part. Next service scheduled April 30th. Tech calls. Says will be out between 1 & 5. No show!!! It's now May 1st, 3 hours on phone trying to get service. Sorry nothing available until drum roll, May 12th. No grandchildren able to visit because wires are exposed and no way to keep them away from the machine.

First, it was almost impossible to understand the human trying to speak english. It made the call three times as long. Anyway, I called for service on my six month old Advantium convection oven because the bottom turn table stopped working. It took three weeks to schedule a tech to come to my home... Fast forward three weeks. The tech arrives and says, "Oh this is a convection oven. I need another person to help me pull the unit." So he guesses what parts are bad and the quickest he can get me on the schedule is two weeks.

When a consumer purchases a product with a warranty, they assume that when something goes wrong they are going to be in good hands. PLEASE, make sure A&E is not associated with any product you purchase. I have a Samsung refrigerator that is 4 1/2 years old and it is still under warranty. It stopped working 24 days ago. I had a technician here three times in the last month. I had another part delivered today. I could not schedule the next appointment until it arrived at my residence. I was told by A&E they would be here on May 12 to install the part (2 1/2 weeks away). The woman from A&E lied to me and said that they only had people in my area available on Tuesdays. That is a lie because the technician came on a Wednesday and a Friday on his previous visits.

Appointment was for April 22 between 1:00 - 4:00 pm. They called day before (robocall) to ensure we would be home. After 4:30 pm today, the 22nd we received a robocall telling us there was a schedule problem and please call them. Seriously? We were home and were to be home and they robocall. We called them, they said they would call in several days with a new date and time but they were booked out to late next month!

When I called about the Samsung dryer not working the person who initially took the call did not speak or understand English. The man had me in his computer but started hassling me as to whether or I had a warranty. I asked for his supervisor. I told her "He didn't understand me" and she denied this and stated he was just trying to schedule an appointment for repair. So I said "OK lets schedule an appointment." Then she backtracked and told me I would have to call Warrentech... She gave me the wrong phone number.

Have had washer just 2 years. Still under warranty. Started sounding like jet plane when in the spin cycle. Called A&E (this is company Nebraska Furniture Mart uses). The people on the phone were not very nice. Finally got an appointment for week and a half later. Guy comes out, I tell him what it's doing. He's like, "Yeah, they all do this. Just don't make things to last. Haha." He orders parts on his machine, tells me parts will come to my house. Make an appt. for 8-12 AM in 2 weeks (April 9, 2015).

I needed motor replaced for my ice maker on fridge. I put in a service call to this company (via Sears) and the guy came in and wanted to charge me $350 dollars. I sent him home and lost my $75 deposit. I looked up the part on the internet and saw it for $30, $40 and a few more all under $50...so if you want to get ripped off, call these guys.

Zero, zero, zero to A&E service! Horrible company. HO-RRI-BLE!!! I scheduled my refrigerator repair through HomeDepot. The first available appointment with A&E was two weeks later. I took the half day off to meet the technician between 8:00AM - 12:00PM. At 12:10PM I called A&E to find out where the tech was. They had no idea what time the tech would arrive. The tech came at 12:50PM. The tech was working very slow, he has answer a lot of phone calls during the appointment. I have missed whole day of work waiting for a technician.

If I could rate this company less than one star I would. I have scheduled three appointments to have my dishwasher repaired from the hours of 8:00-12:00. All three times, no one showed, no one called. I did receive a sticker on my front door saying I missed the appointment (noting they arrived at 1:38). After the third time I asked to speak with a manager. The "manager" was calm and kind on the phone and rescheduled my next (fourth) appointment for the next Wednesday from 10:00-2:00. The Tuesday evening before the appointment when I didn't receive a call confirming the appointment, I called them. There was no record of my phone call with the "manager" and no appointment scheduled from 10:00-2:00.

Technician ** arrived on time and repaired ice maker. Everything was handled professionally. A+ service.

Wow, where do I begin... So my washer was leaking and not agitating properly (not even a year old yet mind you). After having a service tech come out on March 23rd he told me a seal was bad. He orders parts and tells me they'll be shipped to my house and it was a 2-man job to fix and they'd be back on April 2nd. So a padded envelope shows up between then so I assumed that was the needed parts. When the techs come back on April 2nd they're like "where's the rest of the parts?" (Because apparently I am UPS now). I'm like "I don't know, I thought that was it." He says "no, no. There's a big box that should've came as well." He says "let me go call UPS and see where it is." After 10 minutes he comes back in and says "it's in your town but won't be here until tomorrow or the next day so we need to reschedule for next Thursday April 9th." I'm not happy about it but what can you do? So I say ok.

I purchased a brand new washer and dryer set from Lowes. As I checked out the employee strongly suggested that I purchase a warranty additionally to the manufacturer one that cost me over $400. Good thing I did because within 28 days of using the washer major issues happened. So we called A&E to set up for a technician to come out to our house. They give you a time frame of 8am-5pm, well that time No one was home simply because we couldn't miss a full days work only for them to show up at maybe 400pm. So, we had to call back to reschedule another visit.

Came to fix washer, said I needed a 140 part plus the 70.00. Thought it would be a little over 200.00. He took less than a half hour and charged me 303.00. If he would have told me that, I would have purchased a new washer. I also had a washer and dryer in my garage which I would have brought in the house. I called and complained and they didn't care. Will never use this service again!!! They should inform you of the whole charge not just the amount of the part!!!!

I have never given a bad review before, but I want to warn people to stay away from this company. My experience was so bad, I don't even know where to begin. Without going into a lot of details, basically the service tech left a screwdriver inside of my washing machine and it ruined my machine, shredding the insides and rendering it unusable. The repair had a 90-day guarantee, but they could not send someone out to investigate for two weeks. Since I cannot go two weeks without a working washing machine, I had to just replace it. I contacted customer service to try to get a refund for the repair, but they refused saying that I did not give them the chance to offer a repair.

The service your company provides is, without a doubt, the poorest quality with the most ludicrous scheduling agenda! I was initially given a time when a technician would arrive, then he called and said that he had had a cancellation and would be here early. He then called back and said he was in my driveway but had received another call that he had to take before he could get to me and would be back in an hour. He called again, within about 15 minutes to tell me that the people were not home where he had been sent and that he was heading back to my house. The technician was nice, but was also upset at the way the scheduling had been handled. All in all, your service is unreliable and certainly not concerned with honesty and/or integrity. I will do my very best to not ever have to deal with your service ever again!!

I was, at first, delighted that the customer rep said they could get to me on Friday which was only 4 days away. It worked out great because it was Good Friday and I had the day off. They said to be at the house between 8:00am and noon. Then the night before they called and said we were first on the list so that he would be there no later than 10:00am. On the day of appointment I waited until 10:00am and nobody showed up.

We are in the unfortunate situation where no one else services these appliances in our area. We've had to use A&E several times & each time has been a nightmare. I just had our microwave serviced (after waiting 5 days to get an appt), but right after the tech left, I noticed it had a loud buzz. I called back immediately & was told they would send him a message to come back.

I am expecting a 6th visit on a washer for repair. There is ONE nice repairman in the whole bunch. They can't order the right part. They came on a Saturday once but he could not work on it because he couldn't call anyone for advice - nobody works on Saturdays, he said. I rearranged my schedule 5 time for these people and I told them they would have to come after 3:30. The girl answering the phone called me twice at work to argue saying that if I wanted it fixed, it had to be around their schedule! It's rusted out on top and it stops on me and I have to rearrange the clothes - no matter what I wash. This company is more worried about who is paying for their visit than how they are going to fix the problem! If it's not fixed on the sixth visit, I will turn it in as a lemon. I will NEVER buy another LG product until another company fixes their products.

A&E repair came out and order a main board for the refrigerator. He ordered the wrong part. More importantly, he didn't show when he was to install the part. No phone call that he wasn't going to show as scheduled. I call the company and was giving that he took the day off. I rescheduled again, showed up but had the wrong part. He had to reorder again and scheduled another appointment. Again, he didn't show as scheduled. Again no call from the A&E that the repairman will not show up. Now I have to deal with returning the part and getting credit for the part and the labor to install it. In the end I installed the new part myself.

A&E Service originally came out to assess a problem with my stove. They ordered parts and had me pick a new service date to install the part ordered and shipped to my home. On this date, (the service date picked) 3/30/15 I called the A&E 888 number and was advised the service tech was 20-40 minutes away from my home. Called back 2 hours later after tech never arrived to be told "MY AREA" is only serviced on Thursdays.

Bought Samsung extended warranty for washer in Aug 2014, for $350. Washer started having error codes indicating out of balance, resulting in continuous rinse/spin cycles. Work was completed and for a few months, all fine. Then it started again. Here and there, then all the time. In early Feb, we called for appointment. First available is usually 1 week or so from your call. The tech shows, fixes or orders parts, then returns ~ two weeks later to install parts. Here's the first issue: rarely is the fix a "one and done". Any repair that requires parts takes 3-4 weeks. In our case, the wrong part was ordered/sent. So we had to go through another 3 week cycle.

I purchased a dishwasher, it worked for two weeks. Called Samsung to schedule a repair appointment, they directed me to A&E Factory Service. I called to reschedule because I was feeling under the weather but the technician still showed up. When he did he was miserable and pissed off, with an attitude. He came in, opened up the dishwasher, started cursing "I can't do anything with this **, who the ** did this" etc and stormed out since. It only took me ten minutes to remove the dishwasher.

Bought LG washer from Sears. Per the warranty, LG set up the repair with A&E. They were set to arrive at my home between the hours of 8-5 on March 17, 2015. After taking an entire day off from work, a technician never showed. Their claim was the technician could not find my house at 1pm, which I promptly called the 800 number to clarify my address. They had it wrong in their database. It was my understanding this was being corrected. At 3:20 I called back since no one still had not shown and I was informed that a call was going out to the technician to call me. At 4:00 I called back. After explaining my situation I was placed on hold in order for the routing department to be called. Upon returning to the phone the young lady apologized saying "she couldn't get through to them". At that point I asked to speak with a supervisor, which was of NO HELP!

My experience started on a sour note when the Service Technician called me the day of my appointment to have my LG Dishwasher repaired. He informed me that whatever was found to be faulty when he came to diagnose the dishwasher would have to be paid for by me. I informed him that there were certain parts that were still under warranty on my 3 year old dishwasher. He was extremely rude and abrasive. I cancelled the appointment. I called LG and found out that I was indeed correct and there were 3 parts that were under warranty. I asked that the Service Technician be called back and asked to come to diagnose the dishwasher that day. It took a lot of persuasion on my part to make that happen but he did come that day. I told him what the machine was doing and that there was an error message showing on the control panel (LE).

We have a 10 year old whirlpool duet washer. The drum started making noise and was wearing the front plastic area. Called, waited a week for them to come. The tech did not even touch the machine. Diagnosed the problem from my description as failed bearing, warped drum. Said repairs would be $1800. You can buy a new machine for 700 obviously, so this is an estimate that is designed not to be used. Left without giving me any paperwork, a list of parts required, or any way to verify the estimate. The tech was in the house less than 5 minutes. Charged me a service call. I contacted the company because I was not comfortable with this. They said tough luck.

Without exaggeration, this has been the worst experience with a service company I've ever encountered! LG's extended warranty company contacted A&E who sent a service technician a week later and diagnosed the problem as a bad compressor. The day later the part couldn't be ordered as the warranty company said that that technician wasn't qualified to service my refrigerator.

I have a washer under warranty (less than 2 years old) and so far it has taken almost two weeks, three repair guy visits and three parts installed to find out that it's still not working and the third technician knew that when he left my house. The story is as follows (and still ongoing as of 3/14/15): Several days before tech call, noticed the last spin/drain was not wringing out the water from the clothes. 3/1 Turn on washer on normal speed, the Sensing light comes on, the lid lock happens and in seconds, the lid unlocks. Another few seconds, the lid locks again and nothing happens. After several minutes, have to unplug the washer, plug back in and then the lid unlocks.

WORST. The 8am-5pm window is ridiculous. The "one technician per area" policy means you can't get anyone for a week. Their service representatives are either rude or incompetent and give you totally incorrect information (for example, my THIRD appointment was supposedly scheduled for "morning," since they knew I had to leave by noon, but it turns out all that was a request, and there was no guarantee whatsoever, even though the representative OFFERED me morning or afternoon himself). Their whole attitude is "well, sorry, too bad, we can't really do anything". And my dishwasher still doesn't work after three weeks and two actual visits. I despise this company.

The technician was so professional and in the process of casual discussion to pay my bill I forgot to hand him the 10% off coupon I had printed, as a part of the lure to get me as a customer, so I called the customer service line within five minutes of him walking out. The rep said "oh call back tomorrow when the charge has gone through and we will recognize it." So, I did call back and a frigid rep on the phone said "no can do. We only accept coupons the day of service." Really, it's worth $12 to be so inflexible. Based on principle I will never use them again.

On February 17, 2015 the booster on my Whirlpool induction cook-top burned out when I was using it. I smelled electrical burning and the stove started flashing F47 call technician. I called A&E on 2/1/ at 9:20, the first appointment that they had was for 3/6 between 1-5 PM. I did not receive any confirmation call so I called the company at 8:52 AM, explained about appointment, my account was checked and no appointment was even recorded. I was put on hold for about 15 minutes while horrible music playing. The representative came back on the line and said he had expedited the visit and that a technician would be out later in the afternoon and that if I didn't hear back call in.

Today is March 7th 2015 and I have been trying to get my Maytag refrigerator icemaker fixed since February 12, 2015. First of all, an appointment was not available until Feb. 18th. On February 17 from. A & E, I received the automated call confirming the tech would be here Feb. 18th. No show and no call by 4:00 p.m. I then call them and they said they didn't have a tech scheduled for the 18th. After probably 30 minutes going back and forth, they agreed to send the guy on the 19th.

My husband called Sears for a Laundry Appliance Check-up since our dryer was starting to have some issues. I had just recently received an email about a $99 laundry appliance check-up, so we went through them. Needless to say A&E showed up. Well, after paying $168 for this check-up and a few small parts, I did a load of laundry. Not until 3 loads later, did we realize that the washer wasn't working properly anymore, worked fine before the check-up. Well, it wasn't spinning because the belt broke off, which I know can break, but the service technician was just here, he was supposed to check wear and tear on the belt! Never thought that would happen as soon as it gets looked at.

Called the warranty company that Home Depot had sold me when we bought the Maytag washer and dryer. I was given an incident number and told A&E Factory Service would set up an appointment to come out and fix the washer that quit working after sounding like a jet engine the last time it was used. The call was made on February 2, 2015 and an appointment was set for Friday February 13, 2015. I was told the repairman would be at my house between 8 and noon. My wife got a call at 11:15 from A&E saying the repairman's helper got sick and he would not be there today.

They haven't been able to completely repair freezer after 5 attempts. Called to speak to super/master tech and Margaret #** spent entire time telling me what she couldn't do, NEVER asked what was wrong/issue. Told her you don't even know what I want and she said it didn't matter cause she couldn't help and that I could ONLY deal with Sears... Sears rep is who told me to speak with master tech/super. They SUCK at customer service as well as repair help. Apparently customers do not matter to this company. Would like to know what else I can do to put the word out to other consumers.

Scheduled appointment on 2/18 for 2/23 between 1:00 pm and 5:00 pm - told them to call me at work - they agreed to call 1/2 hour before technician arrived. At 3:00 pm I called home voice mail and heard message from A&E cancelling appointment. Called them and was told their technician had called in sick. Rescheduled for 2/26 between 1:00 pm and 5:00 pm. Received message at 1:00 pm on 2/26 confirming my appointment for 2/27. Called and told them my appointment was for 2/26. They said they had it down for 2/27. Told them I wasn't going to be home on 2/27 which is why I made the appointment for 2/26. Their next available appointment was for 3/4. Told them to never mind. Called Lowe's and rescheduled with actual GE appliance technician. Hope they show up.

To be fair, my previous experiences with A&E have been positive. On prior occasions, A&E technicians have been out to look at my washing machine and dishwasher and I've had no issues whatsoever with them showing up. Today, however, I have a no-show.

Worst, horrible service. Sears contracts this awful service company. They came out to my house 11 days ago, ordered a part, rescheduled for today, 8-12 time frame, did not show up, did not call. I called Sears at 12, was told they would have tech call me, no call. Called Sears at 2 pm, was told I would be called within an hour. I had to be at an appointment and was away from my home 45 mins and the tech showed up at 3:48 pm, tried to call me, I was not able to answer. When I tried to reschedule, I was told next avail appointment was in 11 days, REALLY. Terrible customer service, no communication. Should not have to wait another 11 days for service, and take more time off work. For the time I am taking off, could just go buy new washer.

They charge a $99 service call fee. That's fine but they don't tell you that they have Minimum repair fees. So after they come out, and no matter what is wrong their minimum fee is $190 for fixing the issue, no matter how small it is. This is a very sneaky way to do business. Then you have the choice of paying $99 for the call or $190 to fix it for a 5 min. job.

Saturday, 1/31/15: Dishwasher won't drain/stops working. Called for service through my KitchenAid Extended Warranty Plan serviced by Assurant Solutions. (Plan #**). I was told to call A&E Factory Service, the local contractor for warranty repair in my area. I called A&E, and they can't send a tech to my home for 6 days. Thursday, 2/5/15: A&E Tech (Tech ID **) arrives to fix dishwasher and tells me that the drain pump is broken, none are available locally, and he has to order it. He said it will arrive by Monday, 2/9, but A&E can't send a tech back out to my home to install this part for 11 more days! I asked why I should have to wait so long on an open ticket and he tells me he has no control over scheduling and that 2/16 is the next available date. He said that I could try calling back after the part arrives to get something scheduled sooner.

Unfortunately, this is the company GE uses for their warranty repairs. Everytime I have had to call for service, it was at least 4-6 weeks out before they could schedule someone. Today, they were supposed to come to repair my dishwasher. The appt. was 8-12nn. I did get a phone call in the morning saying that he was running late and would get there after 12nn. I got another one just before noon saying he would be here between 12:15 and 12:30.

A and E technicians were supposed to fix my washing machine. It's been worked on by 3 different techs from their company and it still doesn't work. Techs did work 3 weeks ago and told me the work would be guaranteed for 30 days... now I need another service call and the company wants to charge me for the call and labor because my warranty has expired -- despite the fact that it was under warranty when they did the work 3 weeks ago and it's still not working. Worst repair company I've ever dealt with. I will be sure to tell everyone I know about this experience and the terrible way I was treated by customer service.

I scheduled an appointment through a Sears website, which turned out to be A & E Factory Service. I got a confirmation text on the morning of my scheduled appointment, giving me a 2-hour window, 2:15-4:15. Perfect. At 3:06 I received a voice mail on my home phone, which stated that they could not come after all and had thoughtfully rescheduled me for a morning 4 days later.

I first called near the end of October or beginning of November of 2014 for service for my Kenmore Wall Oven. They set an appointment for December 4, 2014. The gentleman that showed up explained that he was a microwave repair technician, not an oven repair technician, but that he would take a look at the unit. He verified that when the bake element was on, the broiler element stayed on, thereby overheating the oven. He did not test any of the components, he talked to another technician on the phone and ordered a part. He said that I had to pay for the part and installation up front; $4211.98 for the part and $213.14 for labor. He said the part would be delivered to me and that it would be installed by an A&E technician on December 15, 2014. The part arrived.

I am the lucky owner of a 26 month old Samsung washer (Model: WA422PRHDWR/AA). This model, specifically those manufactured before December 2012 were mis-designed. The drain pump was located at the bottom of the drum and they have a tendency to explode and drain water EVERYWHERE. So lo and behold I had gallons of water ruin my beautiful hardwood floors and I had to contact Samsung for assistance. I had opened two transaction requests with Samsung and was told that A&E Service Factory was THE ONLY authorized Samsung repair service in town, but the service call and all parts and labor are going to be covered by Samsung. Okay, no problem, let's set up an appointment. I scheduled an appointment for a week later. (2nd earliest date they had - the first I had a conflict).

Repair dude diagnoses dryer and orders part. Still under warranty so no money out of our pocket. Part arrives and repair dude returns. Already angry about life, his lack of skills, or something. He treats my wife with no respect or dignity. Calls for help to move the dryer. Second loser arrives and hasn't attended any customer service training either. Now he says the dryer works, but the vent needs to be cleaned. But what about the trouble code he got on the first trip? Was he lying or just inept and needed to get somewhere else quickly? A and E is in trouble with this type of employee, they will lose business and employees. He'll never return to my house. Oh and he took the part that was delivered to us, saying it was "his".

I have had them in my home twice and they were so incompetent and unpleasant each time that I called the other local company that services Santa Fe, which is called Dalton. Dalton, by the way, is just excellent--could not ask for better--while the second time with A&E I actually threw the guy out of the house! Yes, they were that bad...It's Dalton from now on!

They make an appointment. A technicians comes out, gives you a verbal diagnostic, tells you he is ordering a warranty part. Takes your 79.95 plus tax check and gives you no receipt and says they are going to send all information electronically. Problem is they never asked for an e-mail..... Call next day to find out the status and they say they have no recorders, only the technician would know that they and they cannot contact him that they would have to send another technician for an additional fee to diagnose the same thing the guy did day before with no paperwork....Are you kidding me??? No receipt, no paperwork left ...nothing, took the money and ran...sounds like a SCAM to me.

First and foremost, I had no idea that when i called Sears for my repair, that A&E would come out. I would never have called. I also wish I would've read these comments before doing business with such crooks. The repair man never took his headphones off and sang during the entire visit. I was told the heating element would run about $200. After service call and repair, the job went up to well over $400. Needless to say I paid the $84 service fee and sent this idiot out. He wanted us to fill out a good survey on his computer with him over my shoulder....yeah right! Do your homework!!! Do NOT USE THIS COMPANY!

Made 2 special 4-hr drives to our second house to meet their repairman. First time he claimed it was fine and left. Problem was evident again 5 mins after he left. I called, they said he would be back later that day. Waited seven more hours. Next day they claimed I cancelled. Bill almost $250 for looking for 5 minutes and saying it was fine when it wasn't.

I'm in day 14 since the first tech was here.. received parts to fix my washer a week ago on a weds, appt set for sat for them to fix it. Waited all day for the tech to come between 1-5, to then get call at 4:15 saying, "I'm sorry but I'm going home no time for you today," to then be rescheduled for today (Tuesday Feb 3rd). Well, answered the door to the tech, to whom, I noticed, was the same one from last year that fixed my dryer.. came in my 2 dogs barked at him and he then pet them then went downstairs with my husband to get to work. He then returned upstairs to say, "I'll be right back in, have to get tools".. AND LEFT!!! No explanation, nothing..

Two weeks ago we were told that we would have to wait a week in order to get a repair on our Maytag washing machine. The repair man came out and ran tests on the washing machine and said that he had to order a part to be delivered here at our home and that he would return yesterday (Feb. 2, 2015). I asked him if I needed to contact A & E. He said I did not, that he had it scheduled in his computer. Well, he never showed up, nor did he have the decency to call.

If I could give zero stars I absolutely would. Horrible customer service, the techs do not have a clue. The promised times to show up are never accurate, they are always 2 hours late and they completely misrepresent themselves. Awful!

I scheduled my DW repair through GE. The first available appointment with A&E was three weeks later. I took the afternoon off to meet the technician between 12:00 - 5:00. At 5:00 I called A&E to find out where the tech was; they had no idea what time the tech would arrive. I requested a reschedule; they would not let me or GE reschedule. The next day, I was finally able to reschedule. I called A&E at 4:00 to find out what time the repair tech would show (window 12:00 - 5:00). I was told that an agent canceled my service order. I have missed two days of work waiting for a ghost of a technician to show.

My new washing machine leaks water during use. I called for an appointment and they gave me one three weeks out. Parts were sent to my home because they knew the problem. On the day scheduled (supposed to arrive between 8 and 5) we called at 7:30 pm to reschedule. No "call you" or explanation for the lateness. Now I have to wait another 2 weeks.

Well I bought my fridge on February 16th, 2014 and so far have had to have 3 service calls for it not working properly. First time was less than a month after purchase. The mother board went out. It would cool at all. The second time was in August cuz the ice maker motor is working properly. This time was for the same problem. Twice the calls were for the exact same problem and was told back in August it was fixed.

I received a call from A&E saying the repair person would be at my house between 4:00 and 5:00 pm. I arrived home at 3:45 and he had already come and gone. Had to reschedule again. The manufacturer has diagnosed the problem and has told me what parts the service company needs to replace, but I'm not allowed to speak to a repair person or a supervisor when I called customer service to give them the information. Deplorable service.

This company provides substandard repairs, which is exactly the reason Whirlpool terminated them as their authorized warranty service company. The technicians are rude and often poorly trained in my opinion. Do yourself a favor and RUN from this company as quickly as you can.

Samsung sent A&E to our home to repair our washing machine. I waited 1 week for the first appt. The tech said I needed a new drum, motor, and clutch but he had to order all of them. We waited 1 week for the same tech to come install them. He said everything was good to go, but not to use the machine for a couple of hours. I ran it later that day and had the same issue. I called and reported that nothing had been fixed and they made me wait 3 weeks for another appt. After 3 weeks, a different tech came out and said I need a different part and he would have to order it.

This is the worst company I have ever dealt with.. Period.. I have a whirlpool washer that threw a error code, I called A&E and had to wait 2.5 weeks for the first of 4 appointments that spanned over 8 weeks. The repair technician (technician is a term I use very lightly) had absolutely no idea what he was doing and he had no parts inventory on his truck.

I had a broken dryer so I scheduled an appointment with them via Sears. First of all, the first appointment available was 2 weeks out. No problem, I scheduled the appointment. They gave me a window from 1-5 pm. The technician arrived at 6:30 pm-- 1.5 HRS LATE. Then he "diagnosed" the problem and he told me it was a bad timer. He orders the timer and it takes 2 weeks for the timer to get home, at this point I had to pay $278USD.

A repair technician came for an appointment without the necessary parts to complete the job. I was told he would be back around 5:00 pm the same day to complete the job. At 6:00 I contacted A&E factory repair only to be told he was running late and the technician would be at my home at 8:00 pm to complete the repair. At 8:15 I called back and spoke with a supervisor named "Tyrone". Tyrone told me there was nothing he could do and that I would need to call to reschedule. When I demanded to speak to his manager, he hung up on me. A&E factory service needs to work of their business practices as well as their customer service skills.

I called A&E Factory Service for an appointment to service my boyfriend's dryer - they gave me an appointment for the week after I called - and on the day of service the guy came, must have knocked because he certainly didn't ring the door bell and left when we didn't answer. I had asked A&E to have the tech call me so I'd know when he was coming. The tech never called and in an 8-noon window he appeared at noon. There were 5 adults and 2 dogs who would have heard this guy if he had rung the doorbell (which he did not).

Called on Nov 17, 2014 to GE to get my washer fixed. They set up an appointment with A & E to come out and fix it. Well I took off work for the day to get it fixed. He can looked at it and said it was the motor. I asked how much if came back, $462.53. I was not happy but I said "ok order the part." He did and I came in and he was to come back on the next Monday to put it in and I had to take another day off to get this done. I was not happy to do that. Ok Monday came and this is the 24 of Nov. He can put motor in and turned it on, nothing happened. He said it need to be reset. He told me what to do and in 30 min to plug it back up and it would be fixed. Well I wait an hour and plugged it up and nothing. So I waited 30 min and still nothing.

On 512 this A&E Repair van kicked up rocks and cracked my windshield. I waved at him trying to signal him to pull over and he wouldn’t. He just went into next lane then sped up and went straight when I got off. I called the # on van which gave me run around, told me to call another 1800# which told me call my insurance company. I’m pissed!! I’m not paying for this windshield!! I'm emailed, called, and now this... I will keep on going till I am contacted. I have photos too!

1-year old dryer is not drying clothes. Called Best Buy who we bought the dryer and extended warranty from and they called A&E to setup an appointment to conduct the repair work. APPT window was 5 hours, 12-5. My wife called at 5:46 and asked where the technician was, the rude man at customer service center stated that the technician was running late and that he has a note in his computer that the tech called to let us know but we didn't answer. Caller-ID showed no missed calls, nor did any of three cellphones in the house. Called again around 8 that night when the tech didn't show and we were told that the tech had come to the house during the original service window (12-5) rang the doorbell and attempted to call. I had been setting in the garage since about 2:30 with the garage door open, no one ever walked by and my wife had been home since 10:30 that morning waiting all day so this was not true and contradictory to what the previous customer service rep had said.

The cooling system stopped working on my Frigidaire refrigerator on November 28th and 3 different technicians from A&E have been to my home and 3 different parts have been ordered. The 4th tech was scheduled for 1/7/15. I took a day off of work only to find out that the technician will NOT be coming. A&E assumes that the 3rd tech who ordered the part from Frigidaire might have ordered the incorrect part or Frigidaire has sent the wrong part. The part was delivered to my home last week. A&E did not call to let me know that no one will be coming today. I will have to take another day off from work. Unbelievable. If you are looking to purchase any appliances from Lowe's or Sears or any other company make sure that A&E is not who they use as their service protection plan. It is a joke and a waste of money. Terrible service, very disappointed Lowe's customer. Side note: this Frigidaire Refrigerator is only 1 year 2 months old and I have paid over $1,700.00 for it not including the "service plan”!

In early November of 2014 our LG washer started giving us an error (tE) and would stop working during the rinse cycle. I looked the error code up and it stated that it was the thermistor. I called Sears appliances (the only company in my area that offered service for LG washers) and they set up an appointment three weeks away through A&E. When the day arrived, the repairman walked in, took one look at the washer and said that he couldn't fix it because it was stacked. This is our first stackable washer so we didn't know they had to be unstacked and NO ONE at Sears or A&E bothered to mention this to us. He told us to call back and reschedule after we had them unstacked and left. Five minutes later he called back and said he could come the following week as long as it was done. We agreed and had them unstacked.

A & E sent someone today to fix our built-in refrigerator. The person who came today (was supposed to come between 8 AM and 12 noon, and he showed up close to 1PM) had to call "the veterans who may know about this problem more than I do". They replaced a thermistor in the refrigerator and charged me $41.32 plus tax for part number 2188820 (which retails on Amazon for $15.55), but I noticed later that they put in part 2188819 (which retails on Amazon for $8.56) and took out part 2188820. Three hours later, we found that the refrigerator still does not work, and still has the same problem (the refrigerator does not hold the set temperature more than just a few hours without being reset).

Record every interaction you have with this fraudulent company, because there is no doubt that your interaction with them will end in court before they will ever repair your appliance. Never before have I seen a bigger scam than A & E Factory Service, who seems to have as their core mission to hassle and rip their customers off at all costs. Shame on Sears, Lowe's, Pacific Sales and any company that sells warranties from A & E Factory Service. Clearly Sears, Lowe's and any other company that sells these worthless warranties are profiting in some way, or else why would they continue to work with such an unethical and criminal company. I'm not kidding, get your lawyer ready before you even call. They are that bad!

If you ever consider buying a warranty for an appliance, make sure the retailer doesn't contract with A&E. You'd get a better result and save time and money going to trade school and doing the repair yourself. This company uses the following tactics to avoid getting the job done at all costs:

This has been going on for over a month. They came out, inserted a handheld temperature meter in the fridge and freezer, looked at a computer, and ordered parts. Parts came but they came a week later. Installed the parts, said it was fixed, and left. I called back two hours later and told them that the refrigerator was now cooling less than it was before they supposedly fixed it and was told they could not return for two weeks since they closed out the work order. I tried unsuccessfully to get them to return, stating that they made my situation worse. They were supposed to come back yesterday but did not. They called and told me a tech would be at my house shortly. Five minutes later, the tech called and said he was running late and could not come. I called the company back and now they want to reschedule for one and a half weeks from now. I am being told that is the earliest they can return. They have the worst customer service I have ever dealt with, by far.

My freezer has been broken for months, had 2 repairmen at my house already cause they ordered the wrong parts... was suppose to be here today between 8 and 12... and just found out they are not coming cause no on answered the phone... I was not told someone had to answer the phone for them to show up I thought once you had an appointment it was a done deal especially after they left three messages on Christmas Day saying they would be here... I lost my holiday pay at work cause I wasn't able to work the day after Christmas cause I have been sitting here waiting for them... The service this company provides is terrible and someone needs to do something about it...

A&E is the "preferred" vendor on G.E. When G.E. products break within warranty, they employ the criminal policy of dropping your issue between G.E.'s complete shirking of accountability, and A&E's extreme negligence. Neither company will work with you to fix the issue. They will simply recite policy and offer empty apologies for their impossible system. They hide behind call centers and refuse to communicate in writing, which of course is because a paper trail would expose their convoluted con job. A&E is the worst company I have dealt with in my entire life. Their employees should be ashamed of themselves.

We just had our washing machine serviced by this company. They were on time and the technician was a wonderful, competent, friendly man. He was able to improvise a temporary repair while we await a replacement part. Highly recommend this firm.

Bought an Kitchenaid wall mounted convection oven from Lowe's in June 2014. We called Lowe's repair because of the fan running all the time and it was really loud, A&E came. We were told that the convection fan was supposed to run all the time. Three weeks ago, we had another appliance repair person here for the fridge and I cut the extremely loud oven on and he was like, "what's wrong with that oven." So we called Lowe's again. A&E came again, and said the fan was supposed to run like that all the time. But that is not what Kitchenaid said when I called them. He begrudgingly ordered new parts and came back today.

Seems like a common theme about A&E. You can't understand a word from the people that make the appointment. Maytag washer went out. The repair man looked at it after I told him the code that was flashing. He said his computer said it was fine. Same thing happened an hour after he left. Called for an appointment, they told me between 10 and 1. No one is here at one so when I called to find out what happened they said it was between 1 and 5. We went round and round with them finally with no luck "and my wife is a pit bull" when it comes to this, they stuck with the 1 and 5 time. He comes out, I tell him AGAIN the error code and he says "I'll take a look and go from there." No customer care whatsoever.

I had A&E service my washer. The technician replaced a part but the next morning the issue still existed. A&E would not revisit for another week so I called another service as I was selling my house. It was fixed but A&E still billed me for the part! They sent the balance to a credit service! How is it that I am forced to pay for a part that I didn't need? Isn't that fraud?

I have had 4 different technicians come try and fix my dishwasher. It's always a new part I have to wait for. It's been broke for 3 months. The last tech actually took washer out and went through it but when he left, he didn't put everything back together and now my sink leaks water. It ruined my cabinets and soak my wood floors. Dishwasher still not fixed.

My Whirlpool Duet Electric dryer needed repair. After contacting Lowe's for my warranty, they said AE Factory was coming out. I read online the reviews and complaints and dreaded the visit. Well I shouldn't have! Angel showed up when he said he would. He was dressed like he was a business professional and very polite! My dryer had the pulley replaced within 15 minutes and he finished his paperwork, thanked me, wished me a Merry Christmas and was gone. I would say it was the BEST experience I have ever had with ANY appliance repair company. I would refer them to anyone. Thank you! My problem occurred last Thursday and they were here Monday. Now that's service!

We purchased a Samsung Washing machine Feb 2013 along with the extended warranty. The pump came loose and broke within a year. Water came down and into the garage through the bathroom on the main level. A&E serviced it and within 2 days it was leaking again. The service man had advised it was a defect in the making of the machine and where the pump was located and the gravity with any type of vibration would loosen it again and again. I contacted A&E and they advised I had to call the warranty line again for an appointment even though they didn't really fix it or I would have to pay them outright for them to come back out.

I am beside myself trying to understand how the government has not clamped down on the horrific manner in which this poor company operates. I have purchased all my kitchen appliances with Sears and all is well until you call them to repair anything. Their employees cancel appointments at will, are very rude and unprofessional. THEY DON'T KEEP THEIR PROMISE ABOUT REPLACING ITEMS THAT CAN'T BE FIXED!

This company is the most unprofessional company I have ever dealt with. If you are reading this and haven't dealt with them yet please take my advice and go elsewhere. I had appointment for them to fix a washer. They cancelled the appointment 3 times and then had an attitude with me when I dared to complain. They are located in San Antonio and I think they hire illegal aliens to do their phone work. I haven't talked to one that I could understand.

I purchased a dishwasher and paid extra for a warranty with A&E Factory Service. The dishwasher began to become stuck in the rinse cycle and not advance to the next cycle, so we called the warranty service for the repair. The dishwasher service technician from A&E Service Company and was at our house for about 5 minutes. In that time I described what was wrong (that it gets stuck on the rinse cycle and won't advance to the next cycle and that it sometimes smells strange although all the dishes are rinsed prior to putting them in). He said he couldn't pull the dishwasher out (or put it back) per company policy, but he also didn't even open it up. By the end of the appointment he ordered two parts (not sure what he based the need for the parts off of, except for our description), and he provided a receipt for the service appointment and parts ($137 for "labor" for today's service appointment and $187.65 in parts that he is going to order and will be sent to our house. Total cost = $324.65).

I had to have 2 different repairmen out to fix a dryer. It took them from Oct 21- Nov 19th to finally get it fixed. They made me pay for parts and service on both repair jobs and are now refusing to give me my money back on the repair that was done incorrectly and replacement of the wrong part. The worst customer service I have ever experienced, not to mention they ripped me off completely!

I called Sears to schedule an appointment because our relatively new garage door opener no longer worked. We replaced an old one less than two years ago. The A&E guy came out, said our circuit board was dead and we needed a new spring. He quoted $312 for the circuit board alone, almost as much as the original opener cost, not including labor or the spring he said needed to be replaced. We told him to leave. I called Mammoth Door LLC. They said nothing was wrong with the circuit board. They replaced a bottom bracket and roller for $123 - said they were ancient. I called A&E and instead of addressing the lies their repairman told, they tried to discredit Mammoth Door, saying they adjusted it so it won't work in the future and we would need a replacement. Will never call Sears or A&E for repair work.

I hired them to replace a faulty latch on my Samsung washing machine. Cost was over $200. I wanted the tech to turn the machine on to make sure it worked. When he did, there was a flood all over the floor. It had not been leaking prior to him working on it. He did not stay to fix it. The next week a different guy came. He said the first guy tore the rubber seal around the door. He didn't have one. They wanted to charge me $143 more. I said no. We rescheduled for a week later. The third guy never showed up. When I called to complain, they gave me an attitude. Said they will send somebody tomorrow. So now I'm taking a 4th afternoon off work and no guarantee they will show up. I will NEVER use them again. Worst experience ever and not a nice attitude over the phone.

I purchased a new Samsung dishwasher in March 2013. It stopped working on August 2013. I called a local repair service (ACE Appliance Repair) who told me it was the circuit board and that the circuit board was covered under the five year warranty. Unfortunately he could not handle the repairs because the warranty required that I use Samsung's repair people. I called Samsung and they told me to call AE Factory. The earliest that AE Factory could come out was two weeks. When they inspected the washer although I told them that the other repair service said definitely the circuit board, AE said not circuit board but a filter and also told me that the filter goes out every year.

I notified my landlord on Thursday 11/13/14 that my dishwasher stopped working. He set an appointment for A & E to come on Monday 11/17/14 from 1 pm-5 pm. My landlord even received a call on Sunday 11/16 confirming the appointment for 11/17. I stayed at home on Monday to be here for the appointment- while working from home. As of 5 pm no one had shown up. I called 3 different times between calling Sears/A & E before I could get any answers. Everyone could see my appointment as scheduled but no one could tell me what happened considering no one called or showed up. The next available appointment is 9 days away. This is a horrible way to conduct business. If you purchase a warranty, make sure this is not your service provider. They are a poor excuse for a business.

A&E are scam artists, they can not fix anything but constantly try to schedule more service calls to bill for. I, like other people bought what I thought was a top line refrigerator, only to have it break two weeks after the one year warranty. Samsung only refers you to A&E who in turn refers you back to Samsung. Neither will take action or order parts. I am now without a refrigerator for three weeks while A&E and Samsung point fingers at each other. Neither company will take responsibility to get anything resolved. PS, don't buy from Best Buy, they disavow any involvement in the process of repairs after 15 days from purchase.

In mid October, our dishwasher went out. It was a Bosch. I contacted Best Buy Geek Squad, and they said they would send someone out. They outsourced to this group. The first guy came, and said it needed a new part. They have the part ordered to the customer, which puts getting return service further behind. The part finally arrives, and they send out a repairman. He says that the first guy ordered the wrong part entirely, and it needs a different part. So, he expedites the order. The part comes in 4 days later. I call, and the soonest they can get a repairman out is next week. So, basically, they screw up and I have to pay for it. Worst experience yet with a repair company. And I am not letting Best Buy off the hook.

I made this appointment a week and a half ago for 11/11/14. I called at 8:30 am and confirmed with Tia. She said they would be here between 1 pm and 5 pm. A&E services call at 4:17 pm, they couldn't come. They rescheduled for another week. Now I have to take off from work to be home and again go to a laundromat to dry clothes. I asked if they could come 11/17/14 because I am off. No they couldn't come that day. How can I trust that they will show then? Lost wages, lost time and money to go to laundromat. I am not happy. I recommend not to use this company. They are unreliable!

KitchenAid dishwasher Model KUDS301XWH6 - Kitchen Aid (Whirlpool) referred me to a A&E Factory service because my dishwasher was over a year old and it would not work (No lights came on). Apparently buttons were pressed too quickly - or too many at the same time - which Owner's Manual says requires a service tech technician's site visit. (Ridiculous!!!). This was the second or third time this had happened. When the technician came on January 14, 2014 he sold me what I erroneously assume was a Kitchen Aid one year warranty. It turns out that it is an A&E Factory Service extended warranty, which KitchenAid/Whirlpool refuses to honor, claiming that they only guaranty repairs for 90 days (and mentioning that they have since "fired" A&E Factory Service - who is this no longer an "authorized" KitchenAid repair facility). They did however call A&E who I'm was stolen the on and caused them honor their (A&E's) warranty.

I had a recalled part on a Bosch dishwasher. I contacted A&E to take care of it. They set up an appointment a week from the day I called which seemed like a long time to have to wait. I contacted them on Oct. 27th and the earliest date they could come out was Nov the 6th. The tech. was to be here between 1pm and 5pm, he was a few minutes past 5pm when he showed up. The Tech. asked if we had got the replacement part in the mail, which we had not and I didn't know it was suppose to come here. I was told that they would bring the part and fix it the same day which was Nov. 6th. The Tech then told me that he would have to order the part and when the part was to arrive to call A&E and set up a new appointment for them to come and install that part. I was told that the part would not be in until the 27th of Nov and then he would not be able to come back until some time in Dec.

Customer service is terrible, called Bosch, they said they would have A&E repair it. Called 27th October, they came on the 6th of November, didn't bring the part. Said Bosch should have sent me the part. Called Bosch, they sent paperwork to A&E with part number. Bosch said they should have ordered the part and brought it with them. A&E was arrogant and said they would come back in December to repair. I told them to cancel. I would get someone else to do it!

On Wed Oct 22 my Whirlpool washer quit working. (It was 1.5 years old). Call them up, they say they have a plan for $318 for parts, labor and 1 yr warranty. They say a guy will be there Monday the 27th between noon and 5. The guy shows at 10 of 5 and says he ordered the parts, call the 800 number when the parts come in. I get the parts Wednesday the 29th. They say the guy will be there Friday between 8-noon. They never show. Then they say Wednesday Nov 5th between 8 and noon. Never showed. Their people on their help desk speak broken English and you can't understand them. The service providers are not prompt. Their management is indifferent. They're horrible. I will never use them again.

Part of the problem is that I purchased an LG refrigerator. The second issue is A&E support. They had replaced the compressor, but the freezer never cooled and the ice maker did not start working again. So, I set up another appointment (the frig was still working) and the technician is a no-show. Now, the frig has bit the dust and (since we buy organic) I have over $600 worth of food spoilage. It will still be next week before they can get to the frig. Very disappointed. Customer service response is "I'm sorry" but nothing more than words.

Our appliance repair experience with A & E Factory Service was a nightmare void of any customer care or concern; on a scale of 1 to 10 they are a -1.

I am very displeased with the service I have gotten from this company. I called 3 weeks ago to make an appointment for an icemaker that stopped working. They told me someone would be out the following week. The day came and the technician called 15 mins before they were supposed to arrive and said they were sick and going home so rescheduled it for the next day. That day came and I again took off work to wait and 30 mins before the end of the time I called to see where they were and someone at the office told me that they came to my house and I was not home. Not true since I had been sitting there waiting for almost 4 hours so they yet again rescheduled me for the following week. I called the main number to talk to a manager and after being bounced around for almost 30 mins someone who was a manager came on the phone. I told him what was going on and explained how I had to take 3 days off of work to sit and wait for their techs to come who didn't, and how I have gotten bad service from them the entire time. And he says to me, "What am I supposed to do? If you don't like us go somewhere else." I didn't even know what to say to that or that he was actually telling me this, a manager, I believe his name was Tyronne, could be wrong though.

I was told when I made my appointment it would cost $55 to look at the dishwasher and see if it could be repaired. I thought that was maybe a bit high, but I made the appointment. The technician came on time, spent 20 minutes looking at the machine and 40 minutes calling 7 people and looking things up on his computer to figure out how much to charge us. When I called customer service, they said $129 is their FLAT rate to come to your house. That is insane and I would have refused the service had I known it would cost that much.

We purchased all of our Whirlpool kitchen appliances from HH Gregg and purchased extended warranties. A&E Appliances provides the service for warranty repairs for HH Gregg products. Unfortunately since having the new Whirlpool appliances, we have had issues with two of the appliances, and have had to call upon A&E to provide warranty repairs. We have found A&E to be very poor with their response time, their lack of professionalism and their service. Justification for these findings is noted below.

Let me say first off that the tech who came out was better than most we have dealt with. He was very professional, go there on time and knew exactly what he was doing. Two things that really bug me with this company. The first is I have made a couple calls to them and each time it is very hard to understand them as they don't seem to speak English too well. They sound like they are outsourced somewhere like if you were calling about a computer repair. Second is their scheduling. If someone has something that stops working such as a dishwasher, washing machine, dryer etc, the company needs to be a little more time sensitive in their appointments. I have read people have had to wait weeks for an appointment.

The service technician showed up and without doing anything, gave me a bill for $129.00.

I wish I have read these reviews prior to dealing with them. My experience seems to be similar to what other have posted here. Unfortunately I had to go with the repair since my original microwave is 36" wide and no one seems to be making them that wide anymore. A&E first estimated $600/- to replace some part and I went ahead with it. They fixed it and almost right after they left, it started making big noises.. I called them right away and after multiple postponements of scheduled appointments, came back in today and now say another part needs to be replaced and the estimate is for another $400/-. I am taking my loss and moving on...

We bought a washer and dryer from Lowe's and A & E Factory Service is their outsourced repair company. Our dryer has broken three times over the last several months. Each time A & E comes, they tell us they have to order parts and we wait for days/weeks and then have to schedule another appointment. These appointments are always four hour windows during the work day, so we continue to miss work for them. A & E has all the parts shipped to our house and we're supposed to inventory them. When they came again this morning and the guy asks me what's wrong with it and what has previously been repaired, I told him I didn't know and said they have a record of it. No apparently it's our job as the customer to remember the details of each repair and keep track of all the receipts and inventory lists they've given us.

Scheduled appointment was suppose to be between 8am and 12pm; showed up at 4pm. Look at all the complaints on this board. How does this company stay in business?

A&E handle Samsung washer repairs for HH Gregg. Our washer failed, we contacted them to setup an appointment to see what needs to be repaired and they cancelled that. We rescheduled, they ordered the parts and scheduled the appointment to repair the washer. We came home early from a family vacation to make the appointment only to have them reschedule again.

An A&E Serviceman tried to repair my dryer but rescheduled to have a part shipped. He rescheduled it for the wrong time. I called three times and finally a "supervisor" spoke with me but would not accommodate my needs or acknowledge my anger, let alone need for a dryer. Had I know that A&E is owned by Sears, I would not have contacted them.

Multiple visits and repair on our refrigerator's icemaker is still not complete. Each time has resulted in the discovery that another part is needed. When the latest part still didn't do the trick, the service person said that the fan seemed frozen. We were told to unplug the refrigerator 2 days before another appointment. That appointment was scheduled for today at (as usual) no set time, starting at 8:00 a.m. We waited for hours, and by early afternoon my husband made the first of many phone calls. The people he reached ranged from rude and disinterested to totally incoherent. He was left on permanent hold or cut off.

I have a broken Samsung Washer machine (won't drain). I called several local companies, and no one wanted to touch this machine for repair, so I called Samsung directly for service. They sent the call over to A & E Factory Service to schedule a technician to come to the house and give me an estimate. The repairman came and gave my husband an estimate of $592 to REPAIR the washer machine. My husband paid in full so we would have the option of fixing it, but said we would look into all options since the parts and service were likely going to be over 10 days out. The repairman said it could be canceled if we changed our minds. So I went online and did some research. The receipt showed that we were in need of two parts: the Pump Assembly and the Pump Drain for a total of $421 for parts. I went online and found that I could buy both parts through PartSelect for only $125. I called them today, and they said that Pump Assembly contained the drain as well and I didn't need both parts. I hung up w/ them and called Samsung directly, gave them the part number, and they confirmed that only the Pump Assembly was needed for the repair as it contains the other part that was ordered by the A&E Technician that came to my house.

Our 3 month old Samsung Washer is no longer draining the water from the tub and shows a "nd" code. The drain pump is probably cooked as the smell of electrical burning is present. So we unplugged the machine and called Samsung. They create a repair ticket with a confirmation number for the repair service (A & E) to come out on Tuesday 10/21, 8 days after I originally called. Are you kidding me... 8 days just to have a repair person to come out and look at the machine. Then probably once they realize a new pump is needed it will be another 4-6 weeks for the part. It gets better...

We are a corporate relocation and had quite a bit of damage to our belongings when the company packed all our things, relocated them to our new state, and then moved everything into our new home after a month of being in storage.They sent out a claims adjuster to take pictures of all the damages and see what could be fixed and what would have to be replaced. Our refrigerator was one of many items damaged in the move. The relocation company had requested Sears to come give us a repairs estimate. Sears used A&E Factory Service to come out to give an estimate of how much it would cost to repair the damages the claims adjuster had noted.

Since the newcomer to this site is warned several times that lawyers troll here, I will avoid specifics. I will never do business again with A&E. Never.

So A&E seems to be the company of choice for products under warranty. I have had to use them several times in the past due to warranties. I find it interesting they NEVER seems to fix the problem in one visit. Today they came out to look at my brand new Samsung dishwasher. It had been stopping mid cycle. They told me diagnostic tests came up negative and it was just a fluke. They said the problem will eventually present itself. In conversion he told me that this will be at the cost to Samsung since it was under warranty...as I looked at the $137 bill he showed me that they will have to pay. I anticipate the next visits bills will be about the same. This is not the first time this has happened with service calls from these guys for products under warranty. Are these guys scammers? crooks?

9/9/14 water damage loss occurred at my residence when the A & E Service Repair tech came to fix the door of the top loading washing machine. After he left I put in a small load of clothing and within 5 minutes (washing machine upstairs and I am downstairs in the kitchen) heard noises and ran upstairs to see the washing machine flooding from the bottom. The source of the loss was due the pressure hose coming off of the switch causing machine to overfill. I called A & E services for 2 hours begging for help or send an emergency tech. They hung up on me, put me on hold, kept sending me around the call center and could only send a tech the following week, ignoring my screams about the flooding.

A&E claimed to be "affiliated" with Whirlpool and that they are the "official" technicians of Whirlpool. FALSE. This is not true. Save your money and don't pay the $129 charge for the technician visit. If your Whirlpool appliance is out of warranty, instead look to purchase an extended warranty from Whirlpool directly. ** This will cover one year of service + repairs. The quote I got from A&E to fix my washing machine was $1700 - I could buy a new washer for that price. The cost of extending the warranty is $369 and includes all parts and labor for the repair.

My service repair has been moved 3 times so far without them asking me and every time I call to ask them why they hang up on me. They have no customer service respect and need to learn how to communicate with their customers. When you ask them a question they don't like they hang up on you. When I called a second time they left over an hour hoping I would just hang up. NEVER WOULD I RECOMMEND OR USE THEM AGAIN!!!!

Had an appointment made on October 6 that was made two weeks prior. Got a call today from A&E saying it would have to be rescheduled and the next available date is October 24th. So far very unsatisfied with their call center. Will update after service has taken place.

I've had A&E out 3 times to work on my washing machine. One guy came out twice. At least he wasn't rude. The other guy came out on the third time and got an attitude with my wife. Then she woke me up and I listened to what he had to say. He said it wasn't the machine but a lack of water pressure. I asked him to check the well tank since he said that was the problem. He refused, said it wasn't his job, he used to be an engineer in the air force, blah, blah blah. I went and checked the tank. The pressure was within the parameters. He said it needed to be in to work correctly. I went out to the van and told him. He refused to acknowledge my presence.

Starting in July of 2014, our Whirlpool dishwasher began to fail to get dishes clean. We contacted our home warranty company who dispatched A & E Factory Service to perform the service on the unit. The first technician that came to the house was courteous, knowledgeable and did his best to ensure that our issues were resolved to our satisfaction. He diagnosed the unit and ordered parts to repair it. We were told that a return service appointment would be scheduled when the parts arrived at our home. Some of the parts arrived, but the main part that needed replaced, the motor, did not arrive. A technician was dispatched to perform the installation of the parts that DID arrive. He arrived at our home while I was at the office and my wife was home with our small children. The technician had no apparent knowledge of the previous diagnosis or why he was there. He claimed that there was nothing he could do to repair the unit and left with the parts that had arrived at our house earlier that week. We called back to complain and the same technician was dispatched again.

This company has very unethical practices and try to take advantage of their customers with high prices. I bought washer and dryer from HHgreg and it's out of warranty and the people they suggest to fix it was A&E. I was charged for them having to look at my washer because the technician had to remove gunk build up to see if the pump was broken. Since the pump was not broken I had to pay $166.00 for his 5 minute of service. I called them and complained but all they indicated that he did perform a service, even though I did not get an estimate so I could make an inform decision. Not only that. Because he had to look at the washer and dryer I was charged $75 per equipment for him coming out. Talk about being ripped off, this company is bad.

I purchased purchased a dishwasher in October of 2012. I had it installed by Lowe's hardware installation team. The dishwasher is a Samsung all stainless. I recently had an issue on October 6, 2014. The dishwasher started making loud noises. I immediately turned off the power opened the door and noticed standing water. I used a small pail and several bath towels to absorb all the water, checked for anything that could be causing the sounds. Nothing in the bottom or blocking the top area of spinning. I called Lowe's hardware and they gave me the number to the extended warranty program. I called the warranty people and dead gentleman scheduled an appointment for 2 weeks out October 22.