2-10 Home Buyers Warranty Reviews

I've coverage with 2-10 since 2008 and I'm very happy with it. It's very convenient for me. I’d definitely recommend them. However, I've a concern with the contractors that they use sometimes. As for this last incident, they re-dispatched the contractors in the beginning of the month and they never called me. I called them on Friday and they called me back today.

I have been using 2-10 Home Buyers for about 18 years. I’ve never had any problems with claim submission. It has always been excellent. All of the contractors were very professional and experienced. They get right in and do what they got to do to get done. 2-10 has always been at the top of their game and on time when they say they’re going to be here. They always do a good job. Otherwise, I wouldn’t have been with them this long.

Worst company I have ever had the displeasure of dealing with. I have been waiting for my AC to be fixed for three weeks now. I live in Texas and we are having days where the heat index is over 100 degrees. This company doesn't seem to care that I am 8 months pregnant and living without air conditioner is causing me health issue. When I call I have to wait on hold for over 30 minutes each time, to be told something different by each CSR. When I ask for a supervisors I am advised someone will call me back, yet I never receive callbacks. This is after getting contractors that make appointments and never show up. Finally when I do get a contractor willing to do the work needed. They are being asked for over a week if the system can be just repaired and a leak sealed.

2-10 Home Buyers has been great. I've been with them for six years and the claims process has been easy. Also, the contractors were very nice.

When I bought the house, my realtor automatically added $700 for 2-10 warranty. They were terrible at everything. They told me a service would get paid for but it didn't - that happened three times. The last issue I had was the toilet tank. The moment I called, they said it's not covered. It was inside the toilet tank so how can it not be covered? I had to put the phone by the toilet tank because the water was gushing out since the tank had broken. The 2-10 representative didn't want to give me the name of a plumber, and she gave me a hard time about covering it. I had argued with her for five to ten minutes while there's water all over the place. I finally got to have plumbing to come out two days later. When he came, I asked the plumber about 2-10 warranty and the people purchasing it. He said the only time he gets a call is when a realtor puts it into the paperwork for the buyer - exactly what happened to me.

2-10 Home Buyers Warranty was part of the transaction when we purchased our home nine years ago. We keep renewing it every year. Claim process for us is usually over the phone. The majority has been okay except that I'm not happy with the service on one of our air conditioners. We live in the south and it's 100 degrees down here. In Arkansas last week, our heat index was above 110. It’s been miserable. Our bedrooms upstairs are not cooling and it is also not cool downstairs. The air conditioner had to be replaced and they replaced it about four years ago. When we were out of town, the compressor went out. 2-10 covered to replace it in September of that year. Only used it for a month or so then when I went to turn it on the next summer, there is no Freon. So under 2-10 Home warranty, we had to pay the deductible. Same company comes out and they put Freon.

I've had 2-10 for 13 years. I usually call to submit claims and it's always been an easy process for me. However, I had a plumbing issue for a couple of years which they finally resolved but I had to lay out-of-pocket for it. Other than that, I haven't had any issues that they haven't fixed. They’ve been pretty good.

I understand the pricing goes up after the first year but after that the price hike after year 2 to year 3 was 35% (almost 50% increase compared to year 1). There's absolutely nothing about their service that justifies that kind of increase. The rep actually became sideways when I asked her what the company is doing for customer retention and she kind of hatefully stated they are offering me a $50 discount... ($50 discount is spitting in the wind when you increased my contract from $500's to over $800). Ok they don't care so time to change to American Home Shield.

2-10 was part of the home purchase I had through my realtor and submitting a claim with them was easy. My wife dealt with the contractors who came and she didn't have any complaints about them.

We've been covered by 2-10 Home Buyers Warranty since we moved in February. I've had two interactions with them so far - one bad, one good. First was when we put in a service call when our refrigerator was not working when we moved in. 2-10 sent out their specialist who then told them the fridge needed to be replaced. However, I had to go through multiple phone calls with them and their specialist before they would agree to replace. The other interaction was for a blocked drain pipe in the basement. They got that taken care of right away with no problem. The contractors were very good and kind.

When I bought my home, the realtor had told me that she's had 2-10 Home Buyers Warranty for years. She said that would be something I would be interested in, so that's how I got involved with this home warranty. We've had protection from them for two years now. I've only called them twice and both times, a service called within a day. I have been very pleased with their service. Both times, I called right after the service people left and commented on how I appreciated it. They were both seamless experiences - they came when they were supposed to and did the work in a timely manner.

We had a couple of problems when we got the house and we expected 2-10 to come and take care of it. However, it turned out those were considered preexisting condition. We were not too thrilled. It was disheartening but I guess that’s the way the system goes. We called them when we submitted claims and then they put whoever is going to do the work in touch with us. We wait for them to get to us and then when they get here we work with them so it’s a little cumbersome. For the most part, the contractors have been good when they come out. Then we have to change out one because they didn’t do anything but the next one was very good. I hope that as time goes on, everything works out.

I'm happy having 2-10's warranty. It's easy to submit claims and they send out good contractors.

We bought this home the people here had 2-10 Home Buyers and I grandfathered into it. I liked the sound of it and I went with it. I've had them for five years and so far they've been very good and helpful. I've made calls to them three or four times and they've always been receptive. We get callbacks and the people that they recommend show up on-time and were also very good. I liked the plumbers in particular. I called them and had them come in to do other work because I like the way they did things and it worked well. I've had very good luck with 2-10 and I have recommended them to my friends.

We've had 2-10 for four years. One time my furnace went out and their rep was not so helpful. I told her I had kids and the house was already down to 40 degrees. It was 10 o’clock at night and she said to call in the morning, so I said, “Wait a minute. No, I’m calling now!” But that’s the only time that ever happened. On the other hand, I usually ask for the same technicians so that’s been great. I would recommend 2-10.

The builder of my house had subscribed to 2-10 Home Buyers Warranty and that was the warranty that I had as a result of building the house. I've had it for 10 years. Last year, it got to be so frustrating when I filed a claim to them that I researched on selecting another warranty company with a better rate and coverage. Up until then, the experiences were a hit and miss. Over the 10 year period, 80 percent of my interactions with 2-10 has been pleasant. They were at least prompt about responding to a service request when I had it. Some of the experiences have been extremely pleasant but some, like last year, were absolute nightmares.

I’ve been very pleased with 2-10's services. It's been very simple submitting a claim and their reps have been pleasant and helpful. I’ve only had one incident that was a problem, which they resolved quickly. Everything else has been fine. Everybody has been very polite, courteous and takes care of the issues as soon as they can. I've recommended them to my neighbor across the street.

I’ve been with 2-10 Home Buyers Warranty since I bought this house in 1999. It was given as the warranty by the builder and I took it at that time. I also got 2-10 for my appliances and plumbing as a separate insurance. They are not doing much repairs but I stick to them. I’m not really happy this time because most of the time they find something on the fine print to not cover a claim. That’s the nature of the insurance company no matter what.

When we bought our house, the seller had 2-10 Home Buyers Warranty with the package. We've had it since 2008. They’re easy to sign up with but for almost the same coverage, they’ve gotten more expensive over the years compared to when we started and with other companies too. We’ve looked around a little but then we’re used to them so we kept them. It’s usually fine submitting a claim. They open up a service call and they’re good about getting back in a timely manner. They go out to a vendor or an external service company and that engagement happens fast. If we had any problems, it was not on 2-10’s side. It was more the other company. Sometimes they take a while or they’re busy. I need to wait a few days so 2-10 Home Buyers Warranty can call someone else out for me. But otherwise, it’s fine. I've never had any major problems.

We are in our second year with 2-10 Home Buyers Warranty and it's been easy filing a claim with them online and through the phone. Their contractors have been good and I like them. They know what they are doing and are willing to fix issues. Sometimes they prefer to change stuff and give me new ones. So far, I’m happy with the service 2-10 is providing.

I made a claim when my air conditioning unit went out in April toward month's end. I have had 6 contractor visits all chosen by 2-10 Warranty company and my air conditioning issue has not been resolved. It is now June and temperatures are in the 90's. When contacting 2-10 the wait times on the phone to talk with an actual person takes almost an hour. Although the customer service reps seem friendly, communication between contractors and 2-10 is lacking a great deal. I don't feel important as a customer or that anyone cares about the length of time I have waited for the repairs to be completed! I am still waiting and will repost if and when my repairs are completed!

2-10 Home Buyers is excellent. Submitting a claim to them is easy. I usually do it over the phone because I don’t like talking to a computer. Their contractors are good. I really like 2-10. They’re efficient. If there’s a problem, they take care of it.

I’ve been with 2-10 for eight years. Their reps are really nice and helpful, the contractors are great. However I keep having the same problem with my air conditioner which has been going on pretty much since I’ve been in my house. They came out in April and fixed it. Now, it went out again and each time they come out, I pay $75. I’m very dissatisfied, not with the people. I wish they could get the problem resolved.

When we moved into the house, 2-10 was already included in the paperwork and they have been awesome - I've had no complaints. Submitting a claim with them is a very easy process. I had appliance guys come in and we've always paid $75 which is really amazing. However, when the work was finished, I asked again how much it cost and they said it was $80.44 which I didn't question then.

I've been with 2-10 Home Buyers warranty for 15 years and submitting claims started out okay but recently I’ve been starting to have problems with who’s been coming out to my house. The last two calls I had with them wasn't a good experience. The last time was for plumbing and the guy didn’t do anything so I had a family member fix the problem for me.

Purchased a home and the 2-10 Home Buyers Warranty, not happy. Called in a claim due to the heating and cooling system was leaking. The leak was so bad that it saturated a 5 x 5 area of the brand new carpet in my home. They send out a company a couple days later, give them the co-pay and the gentleman says to me "I have never worked on one of these units before." I was in shock. Had to call them 2 more times for the same issue and each time they wanted co-pay. I argued stating that the issue was never fixed. The 2nd time they came out the service person was filthy, in fact he was not even in uniform and had flip flops on. The 3rd time I called for the same issue I asked that they send out a different service person. I was told that the unit was fine and nothing was wrong with it and that maybe I spilled water on the carpet.

2-10 was included as warranty when I purchased my brand new house in 2013 and this is the first time I had file a claim with the company. It has been an overall poor experience. While the process of file a claim was easy and convenient, the contractor they sent to repair my AC, Air Design A/C & Heating, was horrible to deal with. Not to mention that the last person I spoke with in 2-10 this past Friday after getting no answer from the contractor (they showed up over an hour late. I called several times before they closed no one answer the phone) 2-10 rep told me that they will not consider my claim an emergency if my house was not over 90 degrees inside even when I told her I have children, senior and pets.

So far, submitting a claim with 2-10 isn't bad. Carpenter Plumbing, one of the companies that 2-10 sent out does a phenomenal job. The other great companies they sent out were Roto-Rooter and Aqua-Temp. We had trouble when they sent out Green Planet. They were out to fix two things and said they had to submit paperwork and they’d come back but they never did. We called 2-10 back and they gave us the $100 credit for another company to come out, and it worked out okay.

We've only had to do one claim. My husband called 2-10 and the process was very easy. We had an issue with our Bosch dishwasher which should only be serviced by someone who's certified by Bosch, but the folks that came out to replace the part were not certified. They looked at the dishwasher, said that they needed to replace the control panel and so they got the model number and then left. They came back for the second part to install but as they were doing it, the system locked up and they couldn't complete it. They had to call 2-10 so they could find someone who is certified. That meant I had to wait for another tech to come out, so it added a couple more days. Other than this, I was pleased because they still got everything fixed. I'd definitely recommend 2-10.

When I bought my home, I was told by the lenders about 2-10 Home Buyers and the warranty was transferred over to me. I had an incident that happened with my pipes, I called the warranty and they had the guy do some work on it. Then they came back out the second time for the same thing but realized that they couldn't fix it because the whole setup was set up wrong. I wasn't satisfied with that because if that was the case, they shouldn't have had him to work on it at first. When they came out the second time and the water came up the pipe again they said they don't cover that. I didn't understand that. They covered the first time but didn't cover the second time even it was the same problem.

We purchased a house and the seller included a one-year coverage on the appliances c/o 2-10 Home Buyers Warranty. It's very competitive. I went through my emails and saw one from a competitor of theirs whose prices for the same level of service are more expensive. Submitting a claim over the phone to 2-10 was easy. They listen. The first individual they sent for my air conditioner was very excellent. The second one wasn't as thorough (I don't know how long he's been on the job), but resolved the issue. I'm satisfied with 2-10 and with the people they sent out.

My experience with 2-10 was okay. However, it took too long. They dragged it out and I’m still not happy with the way the icemaker is working, but I will have to deal with it. They never got back to me. I called four times during the week and I even called their people one night and said, “I haven’t heard from these people. I don’t know if they’re coming. I have other things to do and nobody is calling me.” Then a totally different person came and he handled it. I don’t want the same person coming back to my home. In fact, I don’t want to deal with these people again.

2-10 Home Buyers Warranty service is good, but it's too expensive. I suggest they work on the fees. I'm thinking about transferring to American Home Shield, which is $200 cheaper. I got to make a comparison to see if it covers everything that 2-10 covers because it's an a la carte with 2-10. You got to pay for the washing machine and dryer. You got to pay for this and that. I do the Supreme every year, and then I got to pay also for the HVAC. When you add it all up, it comes out to more than 700 dollars for a year. I used AHS when I had my first house - it's much cheaper and all is included.

We have tried to make 2 separate claims and both times we have had no success actual using this service. The first time our septic pump went up and when we tried to make a claim I was told that since I didn't use the contractors they wouldn't pay. So when our stove went up we called and 3 days later we still don't have a stove. We contacted the contractor who set up an appointment between 2 and 4 pm. At 4:30 they still had not shown up or called. We attempted to call them. All we got was static. Then around 5pm when we had already left they called. My daughter had a school function that we were attending and we told them we tried to call and now they are making no attempt to work with us at all.

The house that we bought had 2-10 as its home insurance, and we continued with them because we've always gotten good service from them. They’ve always sent people out that we've been satisfied with. My husband usually calls over the phone to submit a claim. He has to get past the automated system to get a hold of somebody, but as far as that goes, he does all right with the 2-10 reps. They tell him who will call him to set up an appointment on that. 2-10 sends good service people in a timely manner, and it's always worked out well. There's only been one time when a refrigerator icemaker problem never got resolved, but they sent out several people.

2-10 Home Buyers Warranty has a good and wide range of coverages. In fact, they also have pool coverage. I've filed claims both online and over the phone, but I like doing it over the phone better because it's very simple and all automated. But I also like having the option of doing it online. 2-10's people have always been good. Although we had one incident where either the people that have come out weren't as knowledgeable as we thought or they just diagnosed some stuff that wasn’t necessarily bad. That particular contractor was not that great. Luckily, we had another person come out doing some regular annual maintenance, and he looked at the issue and was able to take care of it very quickly. I've used the service for a few different things and it's been good. My overall experience has been great and I'm happy with it so far.

2-10 was by far the worst company I have ever had to deal with. They came out and snaked my drain, that did not solve the issue. They then told me they would cover up to $500 to fix the pipe where the blockage was. After three months and countless calls to them and their plumbers they informed me that they would not cover the cutting of the pipe to get a snake down to fix the issue. The fact that they kept me on the rope for three months while I waited for a resolution was just to get me to my warranty expiration date. I have called a new plumber to come do the work out of pocket. Do not use 2-10, they are horrible and just want to take your money without helping fix any issues that may arise in your home. Horrible business and customer service. Would love to take them to court but that would mean more headaches on this useless business.

I've had 2-10 as my warranty for 10 years now, and I've kept them because I was satisfied with them. It's been easy filing a claim, and the most recent one I did was on the garage door opener. Their contractor was a very nice guy. It’s been a good experience.

They said that 2-10 Home Buyers Warranty was good and I haven't had any problems. I've had coverage for 5 years now. When I submit claims, everything was taken cared of. They're dependable and I'm satisfied with it.

We bought a house a year ago and 2-10 came with it. We used them several times during the year that we had them and found them quite acceptable. It was a good thing for the first year that we’re here because we didn’t know any of the services that were available. We wouldn’t have known which electrician or plumber to call, so their service was very worthwhile. They used perfectly good people. We had them for the ceiling fan in the garage that stopped working, and they sent an electrician out for that. And then we had a couple of plumbing problems that they took care of. We’ve decided not to renew with them, but for reasons not having to do with their service.

2-10 Home Buyers Warranty came with the house when we bought it and it'll be a year in July. It's easy to submit claims and their service contractors have been pleasant. However, we have a washer that makes a real loud noise when it spins. The guy who came out was nice and quick. I thought everything was under control, but it’s still making the noise, if not, louder.

2-10 Home Buyers Warranty came with the purchase of our house. I've submitted two claims online and it was easy doing it. The first time was a couple of months ago and it was a horrible experience. The one I had a couple of weeks ago was completely seamless. My experience with 2-10 Home Buyers was worth the money. However, with both of the claims I filed, I’ve had absolutely no correspondence at all from 2-10 finding out if I’ve had contractors actually coming out or if the work product was done satisfactory.

I use 2-10 Home Buyers Warranty once or twice a year. I have problems with my claim for a plumbing service, but everything else was okay. The increase on 2-10's payment is a little high though.

2-10 Home Buyers Warranty was in a package that came with my house when I bought it. Submitting a claim has been simple and it gets taken care of. I usually do it online but last time, I did it over the phone. Also, every time that we had interactions with the contractors, it's been good. Overall, it's been very satisfactory.

I submitted a claim online with 2-10 Home Buyers Warranty and it was pretty easy. They called me and set up the time. Everything went smoothly. Then the service contractor came in, did what he had to do, and left. It was an acceptable experience.

Have worked with 2-10 for nine years. People are very hard to deal with and rude. They habitually give me service contractors outside my area or who won't contact me. They say there is nothing they can do about it. Have searched and searched for new company but they seem to be the only ones I can find to cover Geothermal heating. Had dishwasher problem in 2011 and now have another dishwasher problem in 2016. Exact same thing happening. On my 3rd work-order number. If you know service contractors don't service an area, why would you not be able to delete those contractors from my account? She said, "There's nothing we can do about it."

I've had three claims with 2-10 Home Buyers Warranty – two I submitted over the phone and one online. It was a good experience interacting with the claims representative when I submitted the claim over the phone but it was also easy doing it online. The service contractors that came were always excellent. It’s been very satisfactory, overall.

When we first purchased our home back in ‘99, 2-10 Home Buyers Warranty was offered to us through our contractor, so we took up the contract right away and have had it ever since. I usually call in my claim. However, the rep I spoke with just a few days ago was extremely rude. I've had other times where they have been very polite, nice and helpful. Their service contractors have all been very helpful, except for one who was in charge of our washing machine claim. I've also had claims for a dishwasher and quite a few for my air conditioning.

I bought a new house and 2-10 Home Buyers Warranty was in the contract. I’ve been here since 2000 and my husband was living at the time. A few things stopped working in the first couple of years and they responded right away whenever we call them. When my husband died, I still continued on with the service because being a single woman with kids growing up and moved away, I don’t know a lot of stuff about maintenance. I’m glad I have the service. The people from 2-10 also have been very nice. Nobody had an attitude.

I’ve only been with 2-10 for a month and I have already submitted a claim. The contractor got right out here and got the problem fixed. He was good and very considerate. He needed a piece that he did not have, so he went to the local lumberyard, got the piece, came right back, and took care of everything. I’m glad that I have 2-10. They were very efficient.

2-10 used to be better than what it is now. We had it for 11 years and in the last year they have changed, it’s not the best service. We have a lot of trouble every time we called and we need help with them fixing anything. So, it’s not what it used to be. We had a lot of difficulty with the claims but, before that, it used to be great. They were here and did it well. But in the last year, we had trouble with it. The process was difficult. When we called the customer service to file a claim, they gave us wrong information on the phone number. Back in January, the toilet was flooding and we got the whole downstairs flooded. We called immediately for we needed a plumber. They said they would call us back in an hour. They never called. We called back. In the meantime, we were dealing with the water all over the floor. When they gave us the name of the provider and the phone number to contact them directly, it was the wrong number.

I have my 2-10 coverage for about 20 years now. Their reps are always courteous and helpful. The contractors are polite and get the job done. One thing that I did mention before when the contract had passed was that 2-10 should be more clear on what they don't cover because when the contractors come out and the claim is not covered, I still owe them the $75 service fee. But my overall experience has been good. The maintenance fee and cost continue to climb so I don’t know how much longer I’ll be able to afford that yearly cost, but it’s a good warranty to have.

A real estate agent told us about 2-10 Home Buyers Warranty when we were living in Connecticut and were selling our house. So, when we got down to North Carolina, we decided to go with them. Submitting a claim which I do over the phone has been pretty good. There have been some glitches here and there but, overall, it’s been okay. Generally, the technicians have been friendly and pretty knowledgeable with what they were doing. They fixed the problem. I had to call one company back though because the problem didn’t go away right away. But eventually, they worked it out.

We've had 2-10 Home Buyers Warranty for five years and their reps are very courteous. Recently, I had an issue with my garage door. The contractor replaced the part that needed replacement and it was done to my satisfaction.

BUYER BEWARE. To date, the Better Business Bureau has documented 731 complaints against 2-10, most of which were associated with problems with products/service and billing/collection issues. That should tell you something. The day after moving into our newly purchased home, we attempted to do a load of laundry and discovered the washing machine was not functioning. We submitted a claim to 2-10 who sent a contractor to assess the problem within 2 days, and the claim was approved. During a follow-up call to 2-10 to inquire about the status of the repair, a different representative communicated that in fact the claim was denied since it could not be determine with certainty whether or not this was a pre-existing condition. Additionally, we were told that the previous rep who authorized the repair was "new and should not have done that".

When I first built my house 15 years ago, I got coverage from 2-10 Home Buyers Warranty, and I think they are great. It has been working fine for me. I usually submit a claim over the phone and their very kind claims rep gives me what I need. Their service contractors are very courteous, too.

I have called in to submit a claim and 2-10 warranty have arranged for somebody to come out and given me the information I need to call the contractor. But usually before I have to call, the contractor calls me. Once or twice, when something has not worked, the technicians came back and fixed the problem. I'd recommend them 2-10.

2-10 has been really great. I can call their number anytime to submit a claim and they respond very quickly. They are always very courteous and answer my questions promptly. Their service contractors are also usually pretty nice. I sometimes use them for other things, too and they have never given me any type of hassle or asked me a “why” question. One time, my fridge broke but they couldn’t fix it, so they simply replaced it without asking many questions. I’m very pleased with the service.

2-10 Home Buyers Warranty is very good. The process of submitting a claim is very easy and they were able to get to my home in two days. I have had only two claims and they were quick and responsive with both. But one thing I’ve figured out is several things they don’t cover like water heater. I did one water heater replacement. They covered most of the cost but still there’s something that they do not cover, which I was not aware of. I assumed that everything is included to replace something. And then they told me that it's not covered and I need to apply for a permit from county. But overall, I’m happy.

We picked up 2-10 when we first bought our house as they were more available at the time. I submit claims over the phone and their reps were always prompt - they give me someone to work with. In my last claim which was for plumbing, a plumber called, set up a time, and they seem to come right out. The only thing I wasn't ever pleased with was my oven. It's a double oven but the top doesn't heat as well as the bottom oven. I called three times, paid the co-pay each time and they said it was fine each time, though nothing was ever done about it so I gave up on it. But everything else was fixed properly. However, I am now getting dissatisfied with the amount. I think I could find a lower-priced one if I started looking.

I bought a new house. The previous homeowner had 2-10 Home Buyers Warranty and it was carried over to me. When my ice maker on the refrigerator broke, a guy came out within three days or so which was lovely. He said that he could order the part, but 2-10 had to order the part separately, so it was another three weeks. It came back and it was installed properly, but it was another three weeks. The guy said that it could've been done the next day.

I had air conditioning issues and 2-10's contractor came out very responsibly and fixed it. We had another issue three months later so we called and again they came out and fixed the issue. However, we had another issue six months later. It seems the contractor just never fixed it until I made a complaint to 2-10.

For the last 8 years that I've had 2-10, I've never had a problem. Their claims reps are always professional and easy to speak with. Although one time, a contractor didn't come so I had to call back and 2-10 had to find someone else. But as far as the ones who came to the house to render service, it's been good. They did their job and found out what the problem was. They were courteous, answered my questions and told me what was going on. They did good and I'm satisfied with their service.

We've had a rental property that had a different warranty provider and because we've not had very good customer service with them, we will never use them again. Our realtor recommended 2-10 to us and we've had them for three years now. 2-10 is a lot better. When we had a claim, the contractor sent was really good, friendly and quick to getting things accomplished. We'll stick with 2-10 Home Buyers Warranty.

The electrician sent by 2-10 Home Buyers came out to fix an electrical outlet that had a shut-off GFI, and it was just a matter of tripping it. That was the same thing on two outlets outside, too. He had about 10 minutes of work, and that was it. It was a bit of a waste. The electrician should've told us what the possibility was before coming out. If we had known what the problem was, we could have fixed it ourselves.

The seller set up with 2-10 when I bought the house. So far, everything is very nice. It’s well worth it. The contractor is also very reliable, quick, and did the work correctly.

2-10 Home Buyers Warranty is awful. I would not be interested in renewing. We had three issues. The first of which was we had a garbage disposal and we had a dishwasher. Neither was functioning. We worked with two different companies. The other was plumbing issues. And none of those times where we contacted within 48 hours. Each time, the people gave excuses which we accepted and didn’t give them a hard time when they finally got around. When the people came, they were pleasant. The first issue to be addressed was the dishwasher. I have had a dishwasher for 46 consecutive years. So don’t come and tell me what I need to do to get a dishwasher that’s non functional to function right. I know how to rinse and stack the dishes. If the dishwasher isn’t working, it needs to be replaced. And that is the case with the dishwasher that we currently have.

My wife is a real state agent, so when we bought our first own home, she requested 2-10 home warranty. We moved to the new home, and the top range ignite control was not working, plus the washer on the second load decided to shut down, lock our clothes in, and display an error message. We called 2-10 and they sent a local technician. Range failure was a quick electronic igniter replacement, but the washer was a master control replacement.

We have a problem with our microwave, garbage disposal, and icemaker on the refrigerator. We contacted 2-10 on their hotline and they contacted their local area representative who came out. The contractors were very good, prompt and courteous. They called ahead and told us when they would be here. They got all items fixed.

A 55 yr old house had a open line on a cast iron pipe and since my house was remodeled last year prior to us purchasing it they would not cover it. The hardwood floors have to be ripped up, bust up the concrete and install all new PVC lines. The remodel tied into 55 year old lines that collapsed clogged and back up to an open line that was buried in the foundation. Really, this warranty company is a joke. Do not use them under any circumstance!

2-10 Home Buyers Warranty was presented to us when we bought our house. Submitting a claim has been positive as it's fairly easy. I usually do it online, although sometimes I have to call. The service people have all been excellent. They're clean, they wear booties when they come into the house, and they're very pleasant to work with. We've been pleased and we plan to renew with them.

Submitting a claim been frustrating and it hasn't been resolved at all. We went three weeks without a refrigerator and there was supposed to be a part that came in on March 10th but we have yet to hear from them. The contractor they sent out said it's not fixable. Then 2-10 said they need a second opinion, so they sent another contractor which took forever. Then that contractor said he'll order a part. 2-10 called and said, "We can get the part for cheaper, so it should be in on March 10th. We'll call you to set up an appointment to come have it installed." That was the end of it. I haven't heard from anyone since the beginning of March. Our old, broken refrigerator is still sitting in our kitchen and we wound up having to purchase another refrigerator in order to eat in our home. We wouldn't have been able to make it three weeks without a refrigerator if my husband and I had kids or had more family.

Our first experience with 2-10 was disastrous. We had a refrigerator that was freezing up. The first people that they assigned couldn’t be here for 10 days. I called and got someone else reassigned. The guy came out here and basically did nothing, accused me of cussing him out and said that he wouldn’t come back, and my husband was here.

We trust our real estate agent, Molly. She's been awfully good to us so with her recommendation to get 2-10 home warranty, there was no need to shop around. We had a claim come up unexpectedly almost immediately. Our refrigerator started flashing an error code the weekend we were moving in, and there was a little bit of a glitch with the online application. All of our paperwork hadn't gotten in place yet so we had to wait a day or two to get everything in order. Once 2-10 had us into the system, everything went fine. The gentleman who came to replace the sensor on our refrigerator was very prompt. He was very good with the handling of the repair and everything is working well. Everything went as expected. 2-10 is very easy to do business with.

My real estate agent told me about 2-10 Home Buyers Warranty and we've used them as our home system and appliance protector since January 30th. We've an excellent experience submitting a claim with 2-10 and it was an easy process to get started. They responded quickly and the contractor was great. He replaced the part of our washer, fixed it, and did what he needed to do in 20 minutes. The quality of the work was excellent. It was fantastic and a great experience overall.

I have used 2-10 Home buyers before and they were referred to me by my agent so I chose them. My experience with them has been positive. Some of the contractors are just good but some are very good.

2-10 Home Buyers Warranty was in the contract when we bought the house. It has been quick when filing for a claim. They give me somebody to contact and they contact somebody for me at the same time. I don't have any complaints other than the cost going up. A lot of times a $75 copay is much more than it's going to cost to get the problem fixed. So sometimes, I go ahead and have it fixed without calling them. The contractors that they've sent out have all been good. I haven't had any of them that did not perform the service quickly and efficiently in years, so it's a good plus. There are some warranty companies that are lower in cost and offer more. But I’ve been with 2-10 for so long, I don’t want to change.

I've had 2-10 Home Buyers Warranty for 4 years now. I submit my claims via phone and it's pretty easy. Dealing with the service contractors have been good since they fix the issues. Even though they don’t have a contractor on file to do electric service, I'm still satisfied with 2-10.

We've had a good experience submitting claims with 2-10 that's why we stuck with them for almost eight years. They are dependable. Overall, the contractors were very good and wholesome.

When we bought the house, the seller offered to pay the first two years of the 2-10 warranty, so we got them. Submitting a claim was an easy process and we absolutely love it. Their claims reps were outstanding and the contractor who came out was always polite and helpful. We absolutely love him and we'd recommend 2-10.

I usually call when filing claims and 2-10 has taken care of them over the phone. The contractors have all been great. It's been a good experience.

I chose to go with 2-10 Home Buyers because I had experienced another provider and did not like their service. I never got any service out of my previous contract and every time I called, it wasn't covered. But whenever I called 2-10, my service call has been taken and I’ve been able to have a response. Their reps have always been productive and informative. The contractors have been very punctual and work has been done to my satisfaction. As a single woman, I advocate caring home warranty and I have recommended 2-10 Home Buyers.

We called 2-10 when our AC didn't work. It already wasn't working before we moved into our home and we had to call somebody else to fix it because we didn't know enough about the warranty. So we had to pay for that out of pocket. But recently, the same part went on the AC so we called 2-10 and they sent somebody out. It was an easy process and the technician who came out was good. He told us what we needed to know.

When I had a home built in 2002, 2-10 was offered to us. When I sold that house and got another one, I went with 2-10 again. Submitting a claim to them is always easy. Although last year, I had an issue with the guy replacing my hot water heater because he did a whole lot of troubleshooting, but it didn't work. I was having somebody in from out of town and I told them that it didn't seem to be of great concern to him. But they ended up finally replacing it, although that was after about three weeks of cold water. But overall, everyone else has been great and my experience with 2-10 has been carefree, easy, and no haggle.

Submitting a claim to 2-10 was easy and I did it through a live person because I don’t talk to computers. They're helpful with the initial protocol. There were some issues but it wasn’t 2-10's fault. I have a gas water heater and when the contractor was sent, they didn't have a gas tech and couldn’t do the work. They said they're going to send someone else but they didn’t say who was going to send someone else. Apparently, 2-10 had already called someone because the contractor didn’t have a gas tech. Then I paid the $100 fee to the first contractor even though they didn’t do any work. And then the second guy came out and asked me if I'm going to pay the service fee or the deductible. I said I already paid and showed him the receipt. They figured it out with 2-10. I was very satisfied with 2-10’s portion of the experience. If I had any friends that I knew owned houses, I definitely would recommend them.

We've had their services since last year. We had a claim for our water heater. I called them and they sent me a plumber. He said it needs to be replaced 'cause it was old and he came back the next day to replace it. He did a great job. Having 2-10 was fun. The experience was as it was supposed to be.

We had our heat went out in the middle of the winter and it was cold. We had to wait a good while because it was the weekend and we couldn't get anybody over right away. Other that that, the service has been good. I had a message to call 2-10 because we have an inspection system where somebody comes up and inspect the air conditioner and the furnace from a seasonal thing, and we were told that we probably would have to have some more Freon put in the air conditioner. We started with 2-10 when we moved into the new house 20 years years ago. We have not looked into using anybody else but the one thing that concerns us is the fact that the costs keep going up. Overall, it's been a favorable experience.

I've been using 2-10 Home Buyers Warranty since 2007. They seem to be okay but I have a problem with one of the recent people that they recommended. They sent somebody different and I didn't like the vendor too much. They were supposed to be changing or fixing something out but instead of getting a new part for one place which happened to be my bathroom, they took the old one off of my other bathroom and put it in the other bathroom. I recognized it's the old one after they left and I didn't like it. The other company, Priority Plumbing, is the one I like. They seem to be more professional than the other one.

I am highly disappointed that 2-10 employees are making a joke of Scott Cromie and Lindsey **, CEO with their obtuse and not-knowing statements and actions. I have called multiple times since Feb. 2016 to get an oven replaced that went out. The tech made a suggestion for a replacement based on the current oven. It did not fit. No one can tell me why and they took the oven back without even calling me to make other arrangements! I have renters in my home.

I've always had good service from 2-10 Home Buyers and it's been a reasonably good value for the money. I submit a claim over the phone particularly if it's the AC because there's only one of their contractors I will accept at my home. The process is easy but getting good contractors has been a challenge at times. The first two times, the AC contractor they sent out were flaky and unprofessional people. One of the ones they tried to send one night kept putting off the call. Then he called us at 10 PM and asked if he could still come. The current contractor is fine.

I've had a couple of claims with 2-10 Home Buyers and they've come through and did a good job. When we first started out getting the claims in, they take about three to four days getting in contact with me. Then the company didn't have the claim and so I imagine that was the problem. But once we got the claim going, the plumbing company sent was good. The claims reps were courteous and to the point. I'm very satisfied with what 2-10 does. It's time-saving and I'm recommending the good service reps and people that perform the services.

I called because I realized I forgot to renew my policy. When I called you was informed there was a payment problem. I thought this odd since I have auto payments that come straight out of my account. Apparently this problem had existed for 6 months but I never knew it! A very rude woman told me they'd sent numerous letters and calls but I never responded. Gee maybe I didn't respond because I didn't get them! Now I can't do monthly payments anymore. I've been a customer for 10 years and never had any problems. Did they not think it odd that I never responded??? No effort was made to ensure I was aware of the problem? 10 years!!! Never late!!! And no appreciation. None. So much for loyalty. Btw the "problem" was never explained and I still don't know why the payments stopped processing. They were automatic. I made no changes.

2-10 Home Buyers Warranty was recommended to us and they worked out for us fine. Submitting a claim is easy. I call them up, tell them what the problem is and they send a contractor over. We've had perfectly good experiences both times we've had to use them. The service contractor was very knowledgeable and thorough. The last guy who was here was an electrician. He took care of our problems and explained them too, because there were several issues. He's very pleasant. We've been with 2-10 Home Buyers Warranty for almost three years and they have been efficient.

2-10 was the insurance that was on the house when I bought it almost two years ago. We’ve had two claims submitted over the phone, and I find the process to be very easy. There was one contractor who liked to talk that was very enjoyable. They came out, took care of it and charged us $75. They fixed what was broken, and it’s been running since.

A friend told me about 2-10 Home Buyers and I've been very satisfied since I got it. I've always given them the highest number when they've asked because they've all been great. That's why I stayed with them. They've always been good to me and done what they need to do.

2-10 is wonderful! The benefits of taking care of the appliances, electrical works, and plumbing sounded appealing so I went with them. I have used 2-10 coverage for three years and have had excellent experiences when submitting claims with them. I submit claims by phone, and my interactions with the claims representative were wonderful and the quality of the service provided by the contractors is excellent.

2-10 Home Buyers was the warranty company being used when we bought our house, and now we've had them for four years. It was really easy submitting a claim. We go to their website and put in whatever issue we're having at our home. Usually within a day, somebody gets back to us, tries to set up an appointment to come out and take care of whatever the issue may be. We've had decent experiences with all their providers. They're friendly and courteous, however, when it comes to cleaning up after themselves, they don’t take all that stuff with them unless you’re on top of them. But, it is a great value for the service because we've had our furnace go out and have had electrical issues, and with the 75-dollar copay, they take care of whatever the issue is. If people have an older home, it’s something that they should look into it.

We signed up with 2-10 upon hearing about them through our builder when we got the house and had decided to stick with them. The last call we had was excellent. I submitted the claim about an electrical issue over the phone which was easy. The guy who came was very polite and courteous, came on time and worked the problem out.

I’ve had 2-10 Home Buyers Warranty for about 11 years. The contractor they sent me a month and a half ago was the worst I’ve ever seen. They sent Miles Heating and Cooling out to our house, and they put a programmable thermostat in my house. However, the technician didn’t leave the instruction on how to work it, so I don’t have anything about how to program this thermostat. We kept calling the contractor's office, and they say they are going to send it out, but they never do. Submitting the claim was fine, but I wish they sent me somebody like Sears whom they sent to fix my microwave. I like 2-10 Home Buyers, but I don’t want them to send anybody like the last contractor, out to my home.

I called for a repair on my refrigerator on 12/17/15 and I was hoping against hope that maybe 2-10 would come through promptly for once and have it fixed before Christmas (it wasn't cooling). I didn't even get a return call within the 24 hour window. I called the assigned company and they said they could not look at it before the 28th. Bottom line is that my refrigerator did not get 'fixed' until 1/8/16. I can't begin to detail the inconvenience this presented over the holidays. Then it stopped working again!! Though I dreaded making another service call, I called 2-10 on February 25, 2016, and again, no one called me within the "24 hour" window.

I filed a claim over a weekend for my hot water heater so it took a while longer than normal, but I heard from the company on Monday morning. The service contractor did the first basic thing anyone would do, and I appreciated that. He flushed the water heater and after he left, it was fine. We thought maybe it would work. I tried to see over the course of an extended period, and flushing clearly did not fix it. I haven't had a chance to call 2-10 and tell them about it. Other than that, the service contractor they sent was very nice.

I had a warranty with another company and they wouldn't cover one of my air conditioning units. So I got on the internet and found 2-10 Home Buyers Warranty. They were rated in the top 10. I went with them because of their price and the fact that they covered both my units. I've been with them for about a year. I submit claims over the phone most of the time. Their claims reps have been professional and their techs have been good.

We’ve had good service from 2-10 over the years. Most of the time our claims have been on the heating and air-conditioning system. We submit the claim and we’ve gotten response back relatively quickly. We did have some issues with the people they sent out for the water heater, but they rectified that and sent someone else out so the problem was taken care of. They’ve been very responsive. There's only been one occasion where we weren’t satisfied with the service. We had a microwave that was built in with the house and they would not cover that. But that was an issue many years ago and we worked past that, so everything’s been fine so far. It’s not a perfect situation, but from what I’ve heard from home warranty companies, it never really is. So you just have to work things through.

Submitting a claim with 2-10 was smooth and very convenient. I called to make an appointment and they setup the contractor to come out. The repair went well and it was according to plan.

I have a good experience with 2-10 Home Buyers. 12 years ago, we bought a house and they're the ones who offered the home warranty. I liked them so well that we just renewed it every year. We've never had a problem getting anything done when we need it. Everything worked fine with claim submission, which I always do over the phone. I tell the rep what the problem was and she says we've got a claim. Then she calls me back with the company that's gonna do the work for us, that they'll call within 24 hours. A couple of hours later, the phone rang and it was the repair people. They got out here and got it done. I've heard a lot of stories from other homeowners that weren't happy with other home warranty out there, but I've had great luck with 2-10.

I've had excellent experiences with 2-10 Home Buyers. My realtor bought it for me as part of the deal when I bought this house. I've had them since 2013, and I am so satisfied with it that I have continued to renew it. I submit claims on the phone, and it is a very easy process. The contractors that they send were all very professional and did good work. I have a very old air conditioner and they have managed to maintain it. It must be an oldie but a goodie, and it has been running very well.

When my husband and I got ready to close on a house, our real estate agents told us about 2-10 Home Buyers Warranty and recommended them highly. It's been a little over a year now since we've had them. So far, the experience with them has been good. When our garage opener quit working and had to be replaced, we didn't have any problems. My husband called by way of telephone to file the claim and set everything up. We didn't go through any hassle. They were very professional. They sent a technician out here. The gentlemen explained everything to us, what the problem was and that they were gonna have to replace the garage door opener 'cause it couldn't be repaired. Once he installed the new one and completed the work, he showed us how to operate it. It was an easy process.

2-10 Home Buyers Warranty was a neighbor's recommendation and we didn't really look at other options. This is our fourth year with them and submitting a claim has been good so far. We do it online and the process was easy. For structural it's a lengthy process and it takes four weeks. But for appliances, we have good experience. The contractor that came out was excellent, professional, came on time and was able to fix the problem.

I have had 2-10 Home Buyers Warranty since 1997. I wasn’t always pleased with the contractors they have sent out, but I’ve heard much horror stories than what I’ve dealt with, so I continue to deal with them. I am a single female and I couldn’t have done a lot of the repairs that they have done. If I’m having problems with my computer, I’ll pick up the phone to submit a claim. I like speaking to a live person better to have them walk me through because they’ll ask more detailed questions instead of what I would put in on the computer. The only thing that has made me consider switching is because their prices continue to go up and they don’t cover as many things as they used to in the past, so I really don’t see what I’m paying for. I’m not happy that the price goes up every year. So, I'm somewhat satisfied but open for options to move on.

My 2-10 Home Buyers Warranty came with the house I bought in July of 2001. The builder provided the first year as part of the contract, I stayed with them and it has now been 15 years. My most recent claim was for the dishwasher that had malfunctioned. I called on Saturday and their technician came on a Monday. He was very knowledgeable and knew exactly what was wrong. He reported his diagnosis to 2-10 and they ordered the parts on Tuesday and that Friday, he installed it. I only had to wash dishes for that day. I'm not comfortable submitting claims online so I always call to be able to speak to somebody.

We've been covered by 2-10 for about four years now. We went with them because of the price and the specifics of what services they offer. Each time we've called, we've had somebody here making the repair within 24 to 48 hours. It's a very smooth process and the contractors they have sent have been professional and very nice. We had a person who came twice to fix electrical outage and he explained to us step-by-step what he was doing, and he was very personable. 2-10 also call and follow up to see how things went. They are good at what they do, their customer service is excellent, and I hope they don't change anything.

I've been with 2-10 Home Buyers Warranty for four years and I've been satisfied with the help I’ve got when I needed them. I file claims online, it's very easy and straightforward. I never had a bad experience with any of their contractors, they've all been very nice and got the problem fixed promptly.

Bought our house about two years ago and the people had 2-10 Home Buyers. The guy who worked on the washing machine was fantastic. He explained what was going on to my wife and fixed it a reasonable price. The furnace and air conditioning were a nightmare but the guy got them fixed anyway.

Somebody told my wife about 2-10 Home Buyer's Warranty so she checked into it, thought it was a real good deal and got it. We've been with them for eight years or longer and we've had satisfactory service.

I love 2-10 Home Buyers. I like what they offered. Moreover, the representatives are very, very courteous and the contractors are very nice. I've never had a bad experience so far.

After dutifully paying my premiums since 2008, I had my first real need for them and they completely wasted my time and money. Our hot water heater developed a gas leak and they tried to put me in contact with 4 different contractors. Two of those contractors were not even bonded to work in my area and the other two could not do any work or even look at our problem for over a week. This would mean no gas, hot water or heat for over a week.

2-10 Home Buyers is absolutely great. When I bought the house in August, they were the warranty for the house and they've been excellent in response. The guy was exceptionally courteous, knowledgeable, let me follow along right with him wherever he went. Being as that they had some other repairs that were going on that time, I didn't realize that I only had 90 days to increase the amount of insurance or what I wanted covered in the house. So, I'll be doing that in August when I renew.

I've had bad experiences with 2-10 Home Buyers Warranty where I've had to go out and get my own people to come, do the job and pay them myself and let them try to get reimbursed from 2-10. Other times I've had pretty good results. I got a washer and dryer that's been flying apart for the last few years and they just keep trying to fix and sort it together. I've spent enough money almost to buy a new washer or dryer. We have had them for 12 years and we continued with them because we got much money invested in them. Although I'm beginning to wonder. They're supposed to replace appliances if they go bad. So it's a question of whether if one goes bad, if they're going to do it or not or still keep trying to put them together with baling wire. And also they've gone up on the co-pays too.

We've had coverage with 2-10 Home Buyers Warranty for three and a half years and we've had it the whole time since we bought the house. We needed one then and the real estate agent mentioned them. We’ve been happy with them and with most of the work. They’ve done us right, our experience was fine, and I didn’t have any problem. We call on the phone to submit claims and they come by and they easily fix it. My interactions with the claims representative are fine. Most of the service contractor guys who came are friendly, nice and competent. I don’t have any complaints off the top of my head.

I decided to keep 2-10 when I bought my house because I was afraid that something would happen and it would cost a lot of money. If anything goes wrong, I know they will help and take care of it. Submitting a claim to them is easy. Whenever I call, they sent out someone within a day and the service contractor is very professional. They give good service. I'm happy to have the insurance because I worry about plumbing and wiring.

Initially, I went with 2-10 Home Buyers because of the price but then after that the service is good. Filing a claim over the phone or online is easy, I mostly do over the phone though. The rep is very good, friendly, knowledgeable and courteous. I had no problems with the contractors except for one a year ago. They told a bare faced lie and did not do what they were supposed to do but 2-10 ended up sending someone else and the problem was taken care of. I was satisfied after that. The rest of the contractors are polite, very friendly and knowledgeable. They take care of their business and clean up after themselves. Customer service is great. I wouldn't have renewed if I was upset.

We've been with 2-10 for a year and it's going to expire soon, but we're hoping to renew with them. We stayed with them 'cause they worked and they always take a check. We used them a couple of times for our AC and once for our electric. We've submitted claims to them by phone and their reps have been friendly and efficient. Their contractors have also been very thorough.

When we bought our house, our realtor gave us the brochures for several companies. We did some comparison shopping and chose 2-10 because they seemed to be the best deal. We've been with them since May of 2011. They seemed to offer the best value for money initially. We had our first test of them when within eight months of moving in here, our hot water heater went out. They brought a service tech in who said he can't fix it and that it had to be replaced. 2-10 said okay. That plus some upgrades to bring it up to current code cost us a grand total of $15 plus the $50 service fee. We basically bought ourselves about $2,000 to $3,00 worth of service with that $65 investment. New hot water heater and everything.

I've had good luck with 2-10 Home Buyers Warranty. My daughter bought it for me as a housewarming gift when I bought the place. I didn't know anything about it until then. I've had it a year and a half now and just renewed for the first time because I had a claim earlier which they took care of immediately. They gave me a contact and then the contact called me, I made an appointment and he came and fixed it. The contractor was a very pleasant, young man. It has been an easy process and everything has been wonderful.

2-10 Home Buyers Warranty was purchased by the previous owners of the house that we bought as an additional incentive. We used it once when they repaired an element in my oven and replaced my garbage disposal. So we decided to stay with them. When I submit a claim, everything goes fine. But it gets a little frustrating because I never know which vendor is going to come out. They send somebody different every time. So, we never establish any kind of relationship with any of them. It's not a good way to build knowledge of the customer and their place.

2-10 Home Buyers Protection has been taking good care of me. When I bought my house in April 2014, my real estate agent put 2-10 in the contract, so I have had them since then. I don’t know much about the home warranty business, but every time I called and had an issue, 2-10 has always treated me right in handling it. We do good business together. I’m sure that they’re nice to everybody. I have had a few situations that occurred and they’ve always handled it in a manner that I appreciated. I file my claims online, but mostly I call to talk to someone. I’m still old school. Then I want a confirmation email for my paper trail. But on reporting, I like to talk to somebody and get a name.

We got 2-10 Home Buyers Warranty when we bought our house about 4 four years ago for our peace of mind. The claim process is very easy. I went online and put in a ticket. Generally, they call me back within 24 hours. 98% of the contractors that we’ve had come out to the house have been great. Some of them won't return the call but 2-10 has been very quick at getting somebody else out that wants to take the job. We plan on using them again when we purchase our next house.

My realtor signed me up for 2-10 Home Buyers Warranty. Apparently, they have a contract with him so I had no choice but to get them. At first, I didn't like that I had the warranty but didn't know about it because the realtor didn't tell me. Then when I filed a claim for the first time, 2-10 has set an appointment for me but the contractor didn't show up. But the company apologized and we started over again with a new claim. Then the guy who came for the second claim was very nice. We chit-chatted while he worked and he knew what he was doing so I left him alone to do what he did. He also cleaned up before leaving. Overall, their claims process is easy when you get a hold of their reps and get everything set up. Although, one thing I was not happy with was when I needed the garbage disposal repaired. It was an expensive one. And when I called and asked about it, they wouldn't cover it. That was not nice and I didn't like that.

We've had 2-10 Home Buyers Warranty since August and they've been awesome. I would definitely recommend it. I had another provider when I bought my first house in ‘04 but that was a new house, so everything is good. With 2-10, it was great. When I called them, they told me they couldn’t get a guy out till the next morning. I asked them if I could get my own, they said yes and it worked out great. Their service contractor was great. He came and checked it out. We called in to diagnose it and the rest was history. It was a pleasant experience. I’ve heard stories before, especially from realtors saying that these things take our money etc., so it’s refreshing to know how it was done. It was easy. They did what they said they would do. So I was overall impressed.

I have a house that’s getting older so there are things that do go wrong in it. I believe in the home warranty business. I've been with 2-10 Home Buyers since I bought my house and have maintained my contract. They've been my provider for 10 years now. I have filed several claims and they replaced several things for me. It's getting the people here that's a problem.

I call 2-10 to submit a claim and they get someone out. When the contractor came, he went up, told me what he was doing, finished his work and got it done. Everything is good.

I submitted a claim over the phone to 2-10 Home Buyers and it was easy. The service contractor came when they told me they were going to come, and they did a very good job. They were kind and told me everything that they were going to do, so that eased my mind. They had to come back twice, but they fixed the problem. I've had them for three years now.

2-10 Home Buyers Warranty has always been a valuable asset for us. In 2003, we built our home and the warranty came with for free for the first year. And from then on, we continued to keep it in our possession and pay for the service every year because we thought it was a valuable tool with the appliances and air conditioning getting older and they get more expensive to replace items. We have used it quite a bit and over the years, it has saved us a lot of money.

It will be 15 years that I've had coverage from 2-10 Home Buyers Warranty. I chose them since it seemed the best one at the time. Submitting a claim is fairly easy. Just call it in, get the number and get somebody out to take care of the job. Dealings with their representatives and the service contractors were very good and direct to the point. It's been very good and very professional.

I've been with 2-10 for ten years though I haven't filed any claim these days. I usually make my claim on the phone and it has been easy. Everything's been fine.

I inherited 2-10 Home Buyers Warranty from the previous owner of my house. It'll be two years this summer since I've had it and so far, it's working for me. When I submitted a claim with them, it was a swift and easy procedure. Also, the service contractor who came out was punctual, polite and did a good job.

A relative told me about 2-10 Buyers Warranty through a relative. I trust my relative so I went with what she suggested. I’ve had my warranty since August of last year. I typically file my claims over the phone and everybody was really nice and helpful. They came out and did what they had to do. The contractor was great and professional. He did his job and I really appreciate it. I would tell anybody that needs a home warranty about them because I've had a great experience and they are good people.

Purchased home built in 2004. Min moved in started having trouble with toilet (3) flushing. Home on STEP system. Contacted county which checked their end right away -- all good. Drains all run fine... sinks, tubs, but toilet (3) continue to clog. 1st call to 2-10 on 2/3/16, service co came out, used auger. Toilet flushed fine. With 1st use after this toilet clogged again. Made 2nd call. Service company out again on 2/15, used auger. All well. Again after 1st use clogged again. I have spent the last hour and a half going back and forth between 2-10 and the service company. Toilet (3) old, builder grade, and need replaced. Down to 1 working toilet in house. 3 days off work. Very dissatisfied.

My realtor recommended 2-10 Home Buyers Warranty when I bought the house and included it in the deal. I've been with 2-10 Home Buyers Warranty for most of my 11.5 years. I have tried less expensive companies too but gone back to 2-10 Home Buyers Warranty both times because they take care of me. And, I've always had a positive interaction with the service contractors. They show up in the timeline and have been professional. They know what they were doing and are able to resolve whatever is wrong and if there's a problem, they call and keep me updated.

We bought our house 10 years ago, and have used 2-10 Home Buyers Warranty since then. We have always been happy with them, very easy to submit a claim and they have always followed up with us either that same day or the next day if our service was completed. I file claims over the phone as I don’t like to do it online. The claims representatives have been very helpful and said if we have any problems with the people not calling us to make sure we call them back and they would get right on top of it.

It was easy to submit the claim because we did it online. 2-10 Home Buyers Warranty contacted us and also sent us an email about the company that was going to come out and look at the issue. However, our claim was denied. We haven't followed up fully on it yet, but we were a little bit concerned about how the whole situation occurred. Because when the tech came out, we know that there's a hundred dollar service fee. We paid it but they never gave us a receipt or anything to show that the $100 was paid. When he came back to fix the situation, it was determined that the issue was not covered under our plan. The claim was denied and we're out $100. I spoke with 2-10 and they were very friendly, explained the situation, and gave me options for following up on the denial.

I've always heard good things about 2-10 Home Buyers Warranty so I decided to get warranty for my house from them. Their claims representative has always been great. But, there are times when the companies that they send are not as good as the company that I would have picked myself. The last guy that came here put in a sub-standard garbage disposal instead of putting one that was the same height as the one that I had before. They're not some of the top companies that we see and I had to watch what they do. But for the most part, the contractors 2-10 sends for service has been okay.

I had been a 2-10 HBW customer for the last 13 yrs on two homes. I am paying for the maximum coverage what they call Supreme, and my annual fee is close to $1000!! I needed few repairs in my home since November 10, 2015. One of them is leaky bathroom faucets. The initial contractor they sent simply recommended replacement. I was not happy with that contractor trying to sell me at a higher price the same quality faucets I had,or replace with shop supplies. Then they sent a second one who spent good 2 hours trying to open the faucet's handles and couldn't and recommended replacements for both. Initially they offered me buyout for both the faucets for $300. When I called for payment, they said they will subtract the service fee from it; even though the contractor collected service fee of $75.00 already, not counting waste of multiple visits and my time.

Submitting a claim to 2-10 has been easy, and I did one online and two over the phone. Claim filing over the phone is normally automated and that part is a pain. If they don't understand exactly what I was saying, I have to repeat it four different times. And then, I go to a keypad system where I have to hit a number which I find a little iffy. I just reported the thing on our garage door opener and the wording of the examples to choose from made it difficult for me. As there wasn't another option, I had to pick one to go to the next stage of the process. It would have been easier to talk to a person.

We've had 2-10 since we bought our house 15 years ago, and they seemed to offer what we needed at the time. They've been great, and submitting a claim has been very easy. I call them, they send someone out, and then the matter gets taken care of very quickly. They also have very generous and courteous representatives. Everybody that has come out has been absolutely wonderful, and we haven't had a bad experience yet.

We have 2-10 since we bought the house. We bought it again and we'll be buying it again the end of April when it's up. We stay with them because they're good. Most of the home warranties try to not cover things. We never had a problem with 2-10. We call them when we have a claim and tell them what's going on. They give an order number, will ask the company, and then the company comes out. Their representatives are nice and easy to talk to, and the service contractors were all professional. They get the work done once and do it correctly.

It was easy submitting a claim with 2-10 and we had no problem with their claims representative. Their service contractors have all been good as well except for that gentleman that came in to fix the faucet. The first time he came, he reversed the water -- so hot is cold and cold is hot. He came back to redo it and he was so rude, but we think it's funny.

Our builder had 2-10 Home Buyers Home Warranty and we've been covered for three years now ever since the house was completed. We've only had one claim and it happened on a Friday afternoon. We had a leak in our hot water tank and there was also a problem with the gas valve. When I first called them, they were going to send somebody out from Chesterfield, Virginia which is an hour away and I asked if they had anyone here at Williamsburg. They said they did and gave me the name.

I've been with 2-10 Home Buyers Warranty for nine years since before I moved into this condo and I've had various things go wrong because these apartments are about 30 years old, so things have started breaking down in them. I never had a problem with 2-10 at all. That's why I renew my warranty every year. When submitting a claim, sometimes I get a live person, but it works as well with the automated system's recording. The latest claim I had was when my ice maker on the side-by-side freezer wasn't working right. The service contractor who came to my home not only checked it out and made sure everything was working okay, he also wrote down a couple of the numbers that I would need when it's time for me to change the figures because I'm visually impaired. So he went beyond what he was supposed to do in giving me that information. I would recommend 2-10 to anyone who's buying a new place.

We've been with 2-10 Home Buyers Warranty since we moved in here in December. We asked for home warranty and the company that we had in the house sale set it up with 2-10 as part of the closing process for the house. It was easy submitting a claim. I called up 2-10 and the claims representative that I spoke with over the phone said they would set it up and the appliance people would get in touch with us. Everything was handled quite easily. The technician who came to our home was courteous, thorough, and very professional. He came in, checked out the problem, and fixed it up.

I've had 2-10 Home Buyers Warranty for ten years ever since I've been in our house. I submitted claims over the phone and the representatives I spoke to were all pleasant. The service contractor that came out was very professional, courteous, knowledgeable and cleaned up after themselves.

2-10 Home Buyers Warranty was recommended to me and our coverage with them will be two years in July. Claims were submitted over the phone and my husband has had no problems with their claims reps. Everything had been fine with the contractor too. However, I'm really disappointed with the company - there seems to be a lack of communication. When renewed, we wanted the better plan and for some reason, we didn't get it.

2-10 Home Buyers Warranty came with our house when we bought it and we've been with them for 13 years. It was generally easy submitting a claim and I do it over the phone. Their claims reps have been pleasant and I've had no problems with their service contractors as well.

I called 2-10 Home Buyers Warranty, spoke to someone, told them what my problem was and it was handled very nicely. The service contractor was very pleasant and I even recommended him to other family members. Overall I'm very satisfied with them, I've had no issues and problems. Everything went very well.

I've been with 2-10 Home Buyers Warranty for three years. I submit claims over the phone and the process is very easy. The claims representatives were very helpful and very easy to work with. Additionally, the service contractors were very nice, professional, courteous and cleaned up after themselves.

Our claims experience has been fine and we're happy we have 2-10. We deal over the phone and it's been fine talking to the claims reps. Also, the technicians have been friendly and courteous. We got our recent claim taken care of the way it should be and the gentleman that came out seemed to be very accommodating and polite. The whole system has been good.

The person I bought our house from had the courtesy to put some of the appliances on 2-10 Warranty to complete our purchase of the house. Since we already had it, we just added onto it. I had filed a claim online which seemed easy to me as I'm an IT guy while my wife had filed a claim over the phone which shouldn't have been very hard, too. When I put the order in the night about our air conditioning, the contractor called the next day and said that he could come right out for an extra 75 bucks, to which I agreed. He then came out and fixed it. It was a normal transaction, which was just the way I like it.

We've had 2-10 Home Buyers Warranty since we bought our house in 2007. Our realtor picked them and I have never had a problem. When submitting a claim, I'd call up and they would say, “Here's the claim number. This is the name of the people we've contacted to do the work. Here's their phone number. Now they should call you within an hour or so after they receive the phone call.” There was one time that the contractors took way too long to get the work done. It was a little ridiculous as I shouldn't have to wait as long as I did for the parts. We had AC problems previously and stuff going out where we got it taken care of quickly. But it wasn't 2-10's fault, they said that they would stop using those contractors and they have not sent those people back.

I was able to submit a claim to 2-10 via online and over the phone. The online is more difficult because I got a lot of passwords and stuff to go through which I don't have to do over the phone. Nonetheless, their reps were friendly, courteous and knowledgeable. Also, the contractors who came did a good job. I've been covered with 2-10 in two different homes. I had a home in Midway, Kentucky and then in Winchester, Kentucky when I moved. I had another home built by Ball Homes in another city and they supplied the 2-10 Warranty and I'll be entering a new contract.

My sister and her husband bought a home in North Little Rock that came with a 2-10 Home Buyers Warranty, and she told me about it. She talked to a young man from the company and found that one does not have to be a member into the home. I talked to him too and got started with the warranty company. I’ve had it for several years and I’ve been happy and unhappy with it, back and forth.

Some electronic thing on my air conditioner went out so I submitted my claim over the phone. I told them what the problem was and they didn't give me a bunch of questions. They had a repair person come out the next morning and fix me up. He was neat and he was in air conditioning repair. When he got here, he explained what he was doing. He was prompt and professional, too. Good kind of fellow. I wouldn't mind having him for a neighbor. Overall, 2-10 have been really good folks.

Our 2-10 Home Buyers Warranty came with the purchase of the home and we've had it for a year and a half now. It's not difficult to submit a claim with them and when the people do come out, it's not bad. I've had three or four contractors come out and all of them has been pretty cool and pleasant. I had one issue with my lighting that was never completed but I'm cool with the work that the contractor did.

2-10 Home Buyers Warranty was part of my purchase of the home. We called them to take a look at the thermostat and the pressure in the water because the lower floor of the house is about 10 degrees lower than what the thermostat says. The technicians were professional and explained what was going on. I can't say that there's resolution but I don't know enough to understand if that was out of their control or if it's just part of the house.

2-10 Home Buyers Warranty was horrible. I understand that it was the holiday season but they have an ad that they're available 24/7. If I pay for something as a customer, I need the service that I required for and I need it in time because I'm paying the price that they're asking for. I had a good experience last year, during summer time, when my fridge had some issue and I got a replacement within a week's time. But this year, I don't know whether I'm going to renew with them.

My wife and I had our home built by a builder who offered 1-2 years of 2-10 Home Buyers Warranty Service with any new construction. I've been a loyal user for the last 11 years and now that everything is falling apart, they are finally coming in handy. I submitted a claim online and it was easy and very convenient. Their representative was pleasant and professional. Also, the service contractors we had on two separate occasions in the last 45 days were very positive and professional, especially the last one who came a week ago. However, the contractors used my cellphone when they attempted to confirm the service. I've explained to them that I would prefer they call the primary number which is a house phone. They said they really have no choice in the matter based on whatever phone number is given to them at the time the job order is placed. So from that, I extrapolate that 2-10 Home Buyers are the ones giving my cellphone number.

2-10 Home Buyers Warranty is excellent. I just call in to submit a claim and within 24 hours, everything's taken care of. They call me within an hour after I've reported the problem. In fact, I requested eight more services because the contractors are fantastic.

We purchased our home warranty from 2-10 because we heard about all the benefits and we thought that was a good deal. The last time that we called, they said some of the things that we asked for are not included in the warranty. But the service that they gave before was so good, really excellent. They send people here as soon as they can and we have no complaint. Their service contractors are very friendly and respectful, and they complete the project on time. We are happy with the service and recommended them to some of our friends.

Submitting a claim with 2-10 Home Buyers Warranty was no problem. We let them know what was going on and then they told us the contractor who was coming out. The contractors were good. They let us know when they were coming and they came when they said they were coming. They were knowledgeable and were able to answer any questions I had. When we had problems, we called them back, and they came back. The tech knew immediately what the problem was and he was back again the next morning, as soon as 2-10 Home Buyers Warranty said it was okay. And he took care of it.

2-10 Home Buyers Warranty came with the home I bought and I've been renewing it since. I've had it for nine years now. I've submitted my claims to them online and it's been easy. Their service contractors have always been wonderful, too.

I called for 2-10 Home Buyers Warranty service and it was a favorable experience. My interaction with the service contractors has been positive, too.

We did a claim involving our refrigerator freezer not operating properly. We called the office, and their representatives were very cooperative and informative, prompt and recorded all the information. They contacted a repairman and after 2-3 days he called and we set up the appointment. They came in and apparently made the repair, replacing about 2 items within the refrigerator freezer. However, that did not work entirely. We had valuable eye medicines that we were leaving outside in the cold patio preserved.

I submitted a claim online with 2-10. Service provider called me back and scheduled an appointment. They came out, did it, and everything went really well. I did one last year. It was for a leaky faucet, and the guy walked in and said “oh those are premium fixtures and I don’t do those” and I still had to pay him the $75. That one was not as easy but it was my fault because I didn’t call back and demand that something be done. 2-10 was supposed to be sending somebody else and then I never heard from the second contractor so I ended up just dropping it. I didn’t have the time to deal with it.

We called in for warranty service on our roof. A man came who spoke zero English (no exaggeration) and went on roof with a tube of caulk for less than 1 min. Roof leaked the very next day. We have no clue what he found or what he did considering he spoke no English. We called in a 2nd request asking for another service to fix roof asking as well for someone who we could understand to explain repair. 2-10 stated they have NO OTHER person to fix roof other than this person and it was up to us to find a contractor willing to come out and obtain authorization from them to fix based on guidelines sent in an email. I called several. No one was interested. Why do I have a warranty company if I have to do all this work?? Roof is still leaking 3 months later on our home we just purchased!!!

I've had 2-10 Home Buyers Warranty ever since I bought my home. My home was under warranty for the first year and they sent me information to keep it under warranty. Submitting a claim is very, very easy. I do it on the phone and they come over here and I give them the $50. One guy came and he really wasn't efficient or experienced enough to fix the air conditioner I have. Another one came back the next day and fixed it so I'm very pleased with them.

I was very unsatisfied with my most recent experience with 2-10 Home Buyers Warranty. I did my first claim online but I got no response, so I finally called. They transferred me to a company who did not respond. I called back and said they haven't responded and they said, "Oh, we'll try them again." And they still didn't respond. When they finally sent me to someone who responded, it was over a week and that's not acceptable. I would never recommend them to anybody. It's almost impossible to get in touch with a person. Everything goes through 'press this, press that'. And unfortunately, if there's a disaster, they don't have an easy way to deal with something that has to be done right now.

Submitting a claim with 2-10 Home Buyers Warranty has been okay. I typically do it online, and it's easy. A couple of the contractors didn't do the job correctly and I had to call the warranty company for them to come back up.

We had a home warranty at our previous home with a different company and were so unhappy with them that I told our real estate agent that we weren't interested in a warranty because the other people had done nothing for us when we had problems. He said, "No. I can promise you that 2-10 is totally reliable. You will not have any problems. Their coverage is excellent. I even recommend it when the first year's up that you consider continuing it." So we went ahead and signed up and we've had them since August when we bought the house.

We've bought a new home and our realtor recommended 2-10 for our home warranty. I've submitted a claim with them many times and there's been no hassles and it's worked out wonderfully. The process was very easy. On a scale of 1 to 10, I'd give 2-10 Home Buyers Warranty a 10. The contractors have been very polite, professional and they've been able to solve the problems.

I had a nice experience submitting a claim with 2-10. They act quickly and I’m pleased with the service. The contractor who came here was a professional. He fixed the problem very quick.

2-10 home buyers warranty was offered to me when I bought my new home and I kept renewing it. Great experience when submitting a claim. I've never had a bad contractor.

I've had 2-10 Home Buyers Warranty for four years and my experience has been good so far. I've had one claim, did it over the phone and it was taken care of very good, except for I did not probably let them know it was an emergency and when the claims rep set it up, she set it up for a couple of days later. And it was night, no water, and I was going out of town. So I kind of thought about it the next morning and I called saying, “Where are you?” And that’s when she told me, “Well, it’s coming on Friday.” I said, “I’m gonna be on a plane on Friday and I don’t have any water today.” So it got fixed right away and they came out two hours later. The contractor was nice, courteous and got it done in a matter of a few minutes. He explained to me what he did, I signed the papers, and he was on his way. So I'm satisfied and haven't had any other issues. I've recommended them to my brother.

I've had 2-10 warranty for 13 years and they've always done a good job. They've been with me the whole time. I file a claim over the phone, tell them what the problem is and the tech will come the next day. Very simple. They have a very good contractor and he's been to my house before. They're very nice and do a good job.

I got 2-10 Warranty when I purchased my home about 15 years ago because it's the one that the builder of our house had. Claims submission which we usually do over the phone has always been flawless. Whenever I've spoken with their representatives, they've always been helpful and very good in assisting in whatever I need. I've also had positive interactions with their service contractors, we're on a first-name basis, and they have been in my house for a while. They're pretty much the same people that come out. Needless to say, I highly recommend 2-10.

Submitting a claim with 2-10 has always been real easy. No problems at all. The service contractors have all been good.

I have supreme protection with 2-10 Warranty provider. According to my service plan, it includes everything you can possibly think of. Last week, the garage door made a terrible sound. I found that door cable on one side frayed and the roller came off the track. No worries, I got insurance! I called, described the problem and contractor came out within 24h. Super nice service, super nice guy - bargain cost of $100 to get it fixed, right? Not so fast. 2-10 called two days after the service (the check has cleared my account) to tell me that the cable is not included in the warranty. The spring attached to the cable - no problem. The cable itself, not so much. I understand how insurance works and that you are running a business. However, this is pure scam that feed you and contractors who drive around all day collecting $100 checks for services they will never perform. Repulsive!

I've had some bumpy times and some good times with 2-10 Home Warranty. The service contractors are pretty good when they come. But there had been quite a few times that they say they were to call me in 24 hours and they didn’t. Also there had been problems with their contractors not getting the emails or notification that they were supposed to be doing business with me. So I have to call 2-10 back again and go through the whole process. I've had to do that numerous times. Also right now, I’m still waiting on a claim to get dealt with and with them paying out on. It was done last June so I guess we'll see what happens with that. So this year we've been thinking if we are going to keep 2-10 or not because of how things went.

When submitting a claim with 2-10, we call them and tell them our needs. Then they give us a name of a person and that person gets in contact with us and we tell him what is needed to be done and then they come out. The contractors are always friendly and able to answer our questions.

I have called them five times over 30 days to get a failed refrigerator to work and still not one person has arrived at my home to repair. These people are criminals. Do a simple google of 2-10 Home Warranty complaints. My only question is why are these people not in jail? Type example of awful government letting crooks like this get away with ripping us off while stealing trillions of our wealth in taxes and fees!

When we bought our house, the seller provided the 2-10 Home Buyers Warranty. When we filed a claim, the service contractor that 2-10 sent us was very helpful.

It's very easy to reach someone when submitting claims and 2-10 reps are knowledgeable. They usually have someone come out within two to three days, depending on the need. The contractors that come over are friendly and they are able to answer my questions. I’ve only had one problem with them. On one occasion I had to call back to have someone come back but it wasn’t a big one and it was taken care of. I’d recommend them.

I normally call 2-10 warranty and give them my account number when I submit my claim. I've had them in here three times to fix three different issues and they've been very good. They're responsive and have been prompt. They've been here when they said they were going to and their people have been able to do what they've said they're going to do. They sent me something on my AC saying that what I had would not bring it up to speed according to Obama's new rules. I said I don't care, and they said they have to comply so I had to pay an extra $100 to order whatever it was. I’ve got to renew in March and I probably will shop a little bit because they keep going up quite a bit. This would be the fourth one coming up in March and it’s another 40 bucks. But I'm pleased with 2-10. I feel secure that they’re going to take care of the things they’re supposed to take care of.

The warranty was included with my home that's why I have 2-10 Home Buyers Warranty. At first, I used to talk to someone when submitting a claim. Now, they have a recording where they send the caller straight out to the contractor and whoever picks it, comes out and looks at your home. Sometimes, I prefer talking to their staff because I had other people that come and I didn't like their work.

We heard about 2-10 Home Buyers Warranty when we bought our new house. When submitting a claim, I just send them an email and they take care of it. The service contractor who came last time was great. He knew what was wrong and took care of it, fixed it or got us a new one.

I've got 2-10 at my house in Fairview and so far, the contractors who come out are friendly and knowledgeable. Last claim I had or problem I thought I had, was with the water heater and they came out and said, "You don't have a problem with the water heater." And I said, "Okay, here's your $50."

Submitting a claim with 2-10 Home Buyers Warranty was a good experience. So far we've had to submit one claim and it was satisfied within two days. My wife said the contractor was very friendly, thorough and got it done quickly.

The technicians from 2-10 Home Buyers Warranty are usually friendly and knowledgeable. Moreover, I don't have any difficulties in submitting a claim.

Submitting a claim with 2-10 Home Buyers has been good. I call in and set up a claim, and within a week, someone calls and comes over. When the contractors come over, they say they're having a hard time contacting 2-10 Home Buyers to get information on coverage. But I tell them that that's not my concern. We had one area where it was for the garage door and the contractors didn't know if this part was covered or not. I told them that that's something that they would have to check with 2-10 Home Buyers instead of me telling them what they can and cannot do.

We had the warranty at home close 7/31/15. 2-10 Packet arrived after 10/17/15. Had over $1000.00 in covered repairs by 10/12. 2-10 refused coverage for not following a process we did not know of due to their failure to send info in time.

2-10 was who the builder gave us when we first bought our house. They’re excellent when we submitted a claim and they sent service and responses pretty quick. The technicians who came were friendly and knowledgeable.

We’ve had 2-10 Home Buyers Warranty for 16 years and our experience with regard to submitting claims has been very good. There are a lot of things they don’t cover, though. And there are two contractors I would never ask for again. Nevertheless, I’ve always had a good laugh with all the service contractors. I’m happy with my experience with them.