2-10 Home Buyers Warranty Reviews

I’ve had 2-10 for almost 5 years now since I moved into my home. I call them on the phone to submit claims and the reps are pretty good and quick in their response time. I have a claim acting right now concerning my heating system and I’m waiting to hear back from parts. So right now, I’m living in a cold house. The contractors they sent out have been okay so far but I’ll see how it goes from here. I just hope that they'll respond really quickly to my situation at this moment.

My daughter is a realtor and she was familiar with 2-10 Home Buyers Warranty. She knew about them and trusted them so we've had their coverage for about a year now. I submitted a claim and they came right out. The first person couldn’t find it but somebody else was sent and got it fixed. The contractor was very nice. 2-10 has been great and I’ve been real pleased with them.

I called them to submit a claim and the person I spoke to was okay. The experience was simple. Then a service contractor came, looked at it, cleared out something that was blocking the heat, fixed it, and was gone. Our interaction was good and all right and the heater now works.

I had my house built over 20 years ago and had picked 2-10 Home Buyers Warranty up then. Normally, I submit claims over the phone because it's easiest for me. I haven’t had any problem with the service contractors sent or had a real bad experience. I've recently made 2 claims for two different areas of the house. For one of them, it's the garage door system and they've sent the people out there to look at it but I haven’t heard anything back from them since. On the other one, there's supposed to have been a work order for my tub in my bathroom but I haven’t heard anything for that either. It's hard for me to make of it and I don’t know whether they tried to get a hold of me and couldn’t. If the contractor would come, they'd have to call first. I didn’t have time to call them back and it slipped my mind every day so I don’t know which side it’s on. Still, I've been suggesting 2-10 to other people since I’ve had them even though they’re just okay and not outstanding.

The real estate agent told me about 2-10 when we bought the house and we've been with them since April. I've submitted a claim over the phone. The rep was very nice and the contractor they sent out to our house was good. 2-10 did a good job.

I submitted a claim in November when my water heater went out. This house was built in 2002 and the water heater apparently was installed the same year. And so, a month and a half ago, it started leaking very badly and I had water running everywhere. I had to get it replaced very quickly. I called the plumber that I knew, and since he was available, he came immediately and told me that we're going to have to replace the water heater.

2-10 Home Buyers has good service and seemed to have the best overall product. I’m a real estate agent and had an absolutely wonderful representative in the area by the name of Gail. She's a great person, and service was always there. Her daughter has taken over, but they are awesome nonetheless. I submit claims over the phone and it’s hard to get through the process to getting a call set up for the warranty help. And sometimes, the service tech is not the best in the world. I had an experience with the washing machine which was horrible. It cost by far more to do it as it would’ve been twice as much to fix. I had to call back twice to get them to send a check out for the washer once we had agreed to take a buyout instead of them fixing it which was ridiculous. I had a plumbing experience recently and it was great. The plumber they have in the area now is absolutely fantastic. So overall, everything’s been good and I’m very pleased.

A new washing machine was installed in my home on 22DEC2016, one month and a week after I submitted the work order. 2-10 and the new appliance company that installed the washer were helpful throughout the process.

2-10 came with the home when we purchased it a year ago. I submitted a claim recently over the phone and it worked as I expected. The light fixture inside the range hood wasn’t working. The contractors had to order parts and are coming this afternoon to finish the repair.

I've been using 2-10 Home Buyers Warranty for three years now. My most recent claim with them was regarding the washing machine and that went very well. I filed a claim over the phone and their rep was very helpful. The contractor quickly diagnosed what the problem was and sent the solution to 2-10 and everything was squared away in a couple of weeks. They paid the claim and we were able to get a new washing machine. We’re very satisfied.

I'm finally happy because I got the air conditioner replaced. The heater and the AC took about a month because 2-10 Warranty contacted one company and they told us that the air conditioning unit that we had, that was put in previously before, would not put out a new furnace that we were going to put in. So, we called another company and they came out and they said they could do it. 2-10 Warranty told us it was $300 out-of-pocket expenses.

I wanted to thank 2-10. I was contacted by Yvette after my frustrating time. She apologized over and over and immediately took care of things for me. Sometimes you have an employee who may drop the ball but it was not fair to blame the whole company. Yvette made this right and I now have total confidence in 2-10 and would go through them again for sure. Thank you!

We've been homeowners for 20 years and we've only had 2-10 Home Buyers Warranty twice. My experience in submitting a claim with them has been great. Everything is fine for me and I don't have any issues or concerns. The customer service reps are great and they reach out to us each time we call them. Also, their contractors are friendly and their customer service are running it, so they work hand in hand.

I've had 2-10 with my previous homes. This time, I've been with them for six months now. It has been easy to submit a claim with them. My experience with the contractor was fine, I got the results that I needed. Overall, 2-10's service is as expected so I'm getting what I pay for.

Part of my package when I bought the house was 2-10 Home Buyers Warranty and I've had them for four years now. I filed one claim to them over the phone and one online. They were both easy to do and the rep over the phone was okay. I only used one contractor. The first one took too long so I hired someone else to take care of the problem.

2-10 Home Buyers Warranty is a very reputable company. I sold their product as a realtor and have also used it personally for eight years. I've experienced submitting a claim both on the phone and through online, which was easier. The contractors that have come for the most part have been very good. Other than just recommending 2-10, it's the product I choose to sell over their competitors because they are easy to deal with. There are some that have been nightmares out there like Choice that go through the whole process of denying claims specifically from the sheer point of just denying it. Whereas I found that the folks at 2-10, and from my buyers that have been very satisfied, that there’s a human element to it.

I like 2-10's service. I've had their coverage for over a year now. Filing a claim is a very easy process. They take the claim and do what they have to do. They're very fast with their work and their claims reps are very nice and courteous. The contractors that I've had so far have been very nice. They've been able to do part of the job even if someone thought that fixing the kitchen sink wasn't in my plan though it was something minor anyway. Besides that, 2-10 is great and I've had no problems.

2-10 Home Buyers Warranty came with the house. We renewed with them because it's convenient. Submitting a claim was extremely easy. The claims representative understood my problem and set my point. I had an issue that wasn't fixed the first time when they had to come back out. Then I have to pay two service fees but I haven't received the second one back yet even though it was for the same claim that the first one was paid for. I don't agree with it and don't like it too much. Because of that, I don't know if I'll renew again.

The process that 2-10 uses when an issue arises ensures that a long wait will occur prior to having an appliance fixed or replaced. The initial call may take up to an hour on hold waiting for a customer service rep. 2-10 assigns a contractor who is required to contact you within 24 hours to set us an appointment. The appointment will be on the assigned contractor's schedule. If they cannot repair initially then a series of visits occurs until 2-10 makes a decision as to how to resolve. I am on week 6 of no refrigeration and several phone calls between the contractor and 2-10. 2-10 has been neither timely nor professional in determining how to manage an appliance that is not working.

This warranty has been the worst experience I've ever had and I will never purchase a home warranty again because of the service I received. To start, the customer service is horrible. The contractors act like they have no clue what they are doing. I'm a woman and know more about the repairs than most of the contractors that came out. They want to charge you $75.00 for each time they come out to repair but nothing gets repaired. By the time I pay for all the repairs they claim, I could have replaced it and had a brand new system. I ended up paying out of pocket for someone who was reliable to fix my problem. STAY AWAY from this warranty company!

2-10 Home Buyers came when I bought the house and I've had it for six years now. I had no problems filing a claim and their contractors were good too. My only complaint is that it takes time sometimes to get things fixed. In some cases, it could be a few days before somebody would get here, and finding that something has to be replaced could take a long period of time. The washing machine was an example. We had to go to the laundromat for a week and a half. It was too long and that’s bad. But other than that, I would recommend 2-10 Home Buyers Warranty.

Our realtor bought us 2-10 Home Buyers Warranty when we purchased the house three and a half years ago and we have maintained it and extended it each year. 2-10 Home Buyers Warranty has been one of the best things we have ever done. I’m very happy with them. They’re responsive and they do what they say they’re going to do. The phone rep that handled our claim was really quite good and the contractor who came out to my house did a great job. 2-10 work with good contractors, so I feel good about them. Thank you.

Our realtor told us about 2-10 and we've been using them for a couple of months now. I submitted a claim over the phone and the rep was good and I didn’t have any issues. Same thing with the contractor, there were no issues and everything went straight.

When I first got my retirement home almost 9 years ago I signed up for 2-10 and so far, I'm getting good service every time I need to call. I got credible people. My wife also finds them very helpful. They come through when she needs them. She gives them a call and she gets answered. And she gets a responded back if she don't talk to them directly. I recommend 2-10.

We called in an order for a work to be done but the service company didn't get back to us and it caused us inconvenience. My husband had to call 2-10 again and they, in turn, had to get another company who finally reached us. But that's not the first time that has happened. Once they got here, they did the work but it just took them a long time to respond to the request. The people that 2-10 are working with are sometimes not reliable and when you have something go down in the house that you use on a regular basis, it causes an inconvenience. And so we decided to change to another provider due to the fact that we weren't receiving satisfactory service from 2-10.

I've had 2-10 Warranty for 8 months now and my experience when submitting a claim with them has always been good. They have quick response time. I got a few things serviced and the contractors were pretty good.

2-10 Home Buyers Warranty was in my contract when I bought this house. I have them for two years now and they are better than my previous home warranty. When I submitted my claims, they did what they said they were going to do and everything went smoothly. Although I had to switch to my payment type a couple of times but it was very easy to do. I just made a phone call and it was done and taken care of. I'm completely satisfied.

When we bought our house, 2-10 was the company that provided home warranty and we've had good service from them. They've fixed things that have gone wrong for us. They've been very supportive in rectifying it. Submitting a claim has been really easy. I either do it online or call them and they send somebody out within 24 hours, though I prefer filing through the phone so I can talk through it, get information right away and have some idea of who the service provider would be. The contractors they've sent have been fine as well. 2-10 has provided a fast and easy experience.

Shortly after posting my review and voicing my dissatisfaction with the company, I was contacted by a customer service representative. I was very pleasantly surprised that the company reached out so quickly and sincerely wanted to resolve the issue. I updated the overall rating only to "Satisfied", believing the company still needs to work on the available service contractors as well as the customer service reps you get when calling in. As far as the behind the scenes customer service is concerned, they rate 5 Stars.

When the original warranty of our house was supposed to run out, it came up with information that we can prolong our warranty with 2-10 Home Buyers Warranty. I've had it for half a year. When submitting a claim, I do everything online. I log into the account, submit a claim, and then I was contacted. However, I had some issue with the technician who was supposed to resolve the problem. After that, somebody called me.

2-10 has been awesome and customer service oriented. We had some issues with one of the people who came to repair and they immediately got somebody else. We had a leakage in the dishwasher that was going to the downstairs unit. The contractor was in a hurry and didn't do the repairs correctly. When we called him back he said, "I don't have any openings until another two weeks. It's probably not something that I can do." He was putting us off and it was a major problem because it was leaking in the downstairs unit. But 2-10 resolved all the problems that we had. I'll recommend them. I have another rental property and I'm considering adding 2-10 as well because they've been so good. We'll stay with them as long as they keep their cost the same next year. If they jack up the rates after one claim, I have to go with another company.

For the duration of my one-year warranty, 2-10 sent only lazy contractors who were dishonest about diagnosing our HVAC problems. Four different contractors, all who did not perform a leak scan which would have clearly shown that our AC coil was damaged and should have been covered and replaced under warranty. Instead of doing the due diligence to reveal the underlying issue, the contractors would only add freon before getting in their trucks to drive away. This company clearly has no interest in honoring the warranties they sell or sending competent contractors. So not only did we pay the original warranty cost, we paid $400 in service fees all for nothing. Be advised, do not give your business with 2-10 Home Buyers Warranty.

The representatives that I've talked to have been knowledgeable, courteous, and answered all of my questions. The claim process was easy. Moreover, the service guy fixed the issue in a timely manner. He's knowledgeable about what he was doing. Overall, I'd recommend 2-10. They delivered what they said they would.

Submitting a claim is very simple and I always do it by phone. The claim reps were always very pleasant. I've been happy with the service. The only time I ever had a problem was when I had an issue with the washing machine. I was without a washing machine for probably close to six weeks. The people that came were kind of useless. They didn't speak English, and took the washing machine apart. They never put it back together. My laundry room goes to my garage, so I had to go out my front door and that was the worst ever. They couldn't come because it was snowing, but the schools didn't even close. It was just insane. I pay a lot of money for the coverage, but I've been satisfied for all these years.

2-10 was the company that my home builder had used for their warranty program, so I just continued them. Filing a claim has been pretty good. But it's frustrating that their online claims submission does not allow attachments. So if I wanted to take a picture to go along with the claim to help explain the situation, there was no function or ability to do so. Outside of that, everything else has been fine. When you go out to their main site and you log in, it’s not prominently displayed to file a claim. It’s prominently displayed to renew your coverage, and to submit a claim is not immediately intuitive to find on the website.

They have done nothing but beat around the bush and call me to tell me one thing isn't covered that is and then once they say it is covered they do not follow through to fix the issue. I finally heard back today after a week of telling me they would come fix my issue after 3 weeks of back and forth for them to make up a different issue that said was already fixed when no one has come to fix the issue I made the claim for. It has now been a MONTH and nothing has been done to fix my issue. This is absolute absurdity and bad business. I hope they can get their act together to complete this soon to rectify this situation.

We had wanted to call back the mechanical contractor that put in the new system down the Williamsburg property because there was a difficulty with the system. But apparently, because we’re under the warranty, every time we make a call we have to call 2-10. This made it very cumbersome and difficult to get somebody to come back. Within a couple of months of doing the work, the contractor should be responsible to make sure their system works. But me being part of that warranty, I have to call and pay $75 for somebody to come in and be accountable for their own work. So it’s not a fair system.

We've had 2-10 Home Buyers Warranty since we built the house 12 years ago, and we've had one claim so far -- the microwave. The claim was reasonably easy to make, and we did it on the telephone. We realized that we had to pay $75 for the engineer to come out. I was upset that we'd already paid hundreds of dollars, since we've been paying them for the warranty every year for 12 years, and then we still had to pay for the callout.

We like 2-10 Home Buyers Warranty and we've had them for about 10 years now. Submitting a claim isn't a hassle at all. Their claims reps are very nice. They call the service people to come out when something’s wrong. They tell me who they called and who's gonna call me to set up the appointment. I'm very glad that I have 2-10 and I’ve not had a problem with having anyone to come out and do what they're supposed to do. It gives me peace of mind knowing that I have it in case something happens so that’s really helpful to me.

My shower leaked once so I called 2-10 about it. They sent a guy out who had to spend quite a bit of time because it leaked so long, there was some sediment and things built up behind the cartridge so it needed a new one. He had it going to another one that was a little bit thicker and fixed it. Our house's original doorbell also quit working. The doorbell got paint in there so the springs were no longer operating properly which they replaced. And then recently, my kitchen faucet, the original plastic, was leaking. The guy that came out was wonderful and took care of it. He communicated well with 2-10 while he was here to let them know the faucet had to be replaced.

I was looking for another warranty and found 2-10 Home Buyers on the internet. Their monthly cost and the service cost was much less than before. We've been with them for almost two years now. I recently submitted a claim online since our washing machine flooded. The claim went through very quickly. They answered back that it would be the next working day, which would be Monday, that they'd get in touch with us, and they did. I liked that. The service contractor was very nice, courteous and considerate, and he told me what was wrong with the washing machine, and it didn't take very long for him to fix it. That was our first time to use 2-10, and we were pleased so far with the service and the cost. They worked out for us. Our experience has been friendly, easy and more economical. I also recommended them to someone else.

2-10 is a great warranty to have and I've been using them for four years now. When I submitted a claim over the phone the process was very prompt and easy. And the reps were straight to the point. I told them what was wrong, they sourced out the company to do it, and the company came out quick and repaired it. The contractor who came out was knowledgeable and didn't take a lot of time to get the job done.

I have never bought a home warranty before. But I got 2-10 because I'm a 73-year-old woman and I don't have someone to deal with these appliances that I have. So I just call 2-10, pay my $50 deductible and they take care of the problem. Everything is expensive but I don't mind paying the $600 dollars a year without having any worries about calling out repair people that charge my service fee, and it's all more than $50 just to come out and check the problem. So, I like having my 2-10.

We had 2-10 since we bought our house. It was easy to submit a claim to them over the phone, and they came right away. I had no problems. The contractor was also very informative and helpful. I was very pleased with the work and how quickly they responded to my request.

The furnace in the house that I bought wouldn't light, and so I submitted the claim for that online and it went fine. 2-10 gave me the name of the people to call. The contractors were great. They had a crew working five miles down the road and they were finishing up, so they were here within 15 minutes after they called. They came in, examined it and knew right away what was wrong, fixed it and they were out of here in 40 minutes. They did what they said they would do and everything was good.

2-10 Home Buyers Warranty was provided to us by the seller of our home. We have submitted two claims now. A few weeks ago, we had the water heater fail. They sent a company up here to repair it, and they installed two new heating elements in the water heater, flushed the water heater, and we were very satisfied. And then when it turned cold about a week ago, the heat did not come on. They sent a company out yesterday and they repaired the problem to our satisfaction. In fact, they're coming back tomorrow to complete the repair. I tried to submit the claims online but I wasn’t sure if I was really placing the request, so I ended up on the phone both times. The claims reps were very easy to get a hold of and very friendly. They seemed to be knowledgeable of the issues and said that they would get someone in touch with us within 24 to 48 hours, which was exactly what happened.

But compared to one of the companies I was thinking about switching to, the contractors that I've used for 2-10 don’t take the other companies because they're not reliable. So that’s why I stuck with 2-10. Also, one time before I renew my contract, I was curious and went online to get quotes for different warranty companies and interesting enough, 2-10 doesn’t participate.

I've been with 20-10 for quite a while now. I normally submit my claims over the phone and so far I've had good experience speaking with a representative. The service contractors have all been excellent.

We've had 2-10 for about 10 years and generally we've had a good experience submitting a claim. We've set the claims up online for the last couple of years and it's easy. Lately, the last few times, we've had to follow up with phone calls because we haven't had calls back from the providers. Particularly, since we've had all the flooding in Baton Rouge, everybody is so busy so one time they had to locate a different provider.

We had 2-10 when we purchased our house from the builder and have had them for eighteen years. When I submitted a claim, the reps were very informative, and gave me the information that I needed. Also, everything they told me that was going to happen with the repair happened just the way they said it was going to. Everything was taken care of efficiently and easily. The contractor was very active, pleasant, efficient, and did a great job. The result has turned out well, and it was an excellent experience.

2-10 Home Buyers Warranty was the home warranty attached to our house when we bought it in October of last year. When the time came to buy it again, we did a little research and their price seemed okay. We had to call them out a few times and there had only been one issue so we thought they had done a good job. Most of the time, we put in the claim online and then they will have the people they're sending out to us contact us. When our air conditioner went out, we called because my mom couldn't deal with the heat during the summer. It was a long wait to get somebody to talk to but the people that we talked to were good and went out of their way to call the air conditioning people who'd come out and deal with us, and kept in touch by calling us back.

We sold manufactured homes in Florida and we're big fans of warranties. The one that we use down in Florida isn't available in New Jersey so we asked the real estate agent which one they used and they gave us two names. We looked at reviews online and 2-10 has a good reputation and seemed to have better reviews than the other company. They were within a couple bucks of each other as far as the deductible. So, we thought 2-10 was the stronger choice for where we were buying.

We just moved from Texas and Home Buyers Warranty came with the home that we purchased. But when we had a faulty receptacle on the outside of the house and had a guy come, he complained and moaned about having to drive all the way from Charlotte, which is about 50 miles. But he’s lying like a dog because he takes flying lessons and he comes up here every Saturday. He made it like he was going out of his way just to accommodate us. But he took care of it. Nevertheless we're satisfied with them so far.

My house already has 2-10 Home Buyers Warranty when I bought it in 2006 and I just continued it. Most of the time it’s very easy to file a claim. I can go online or call and make a claim. It depends on how urgent the situation is. However, doing it by phone certainly makes me feel better when I'm not in a great mood because of what’s happening in the house and I needed to talk to someone immediately. Most of the contractors are very easy to deal with. They call us immediately, set up an appointment and they come in a timely manner. The only one that I had a problem with was the contractor for our microwave problem. I did not pay them because I felt they didn’t deserve. When I first started they had lots of people who worked with them but over the years they have fewer people that's been with my area although they have somebody who lives in the area and is worth it.

We’ve had 2-10 Home Buyers Warranty for almost 12 years now. It's very simple to file claims and their reps are helpful. We’ve only had one bad experience with a contractor. I filed a claim last year for our clothes dryer and the technicians kept missing the problem over and over again. They were worthless so 2-10 sent out another contractor and the problem was resolved on time. Other than that, my overall experience has been very good and I will be renewing them.

I've had 2-10 warranty since owning the home. When submitting a claim, I call in and give a description of the problem. They get back in touch with me, and let me know when they can send a contractor out and the price of the deductible. Most of the contractors that came to my home were very good. There was one time, though, when 2-10 couldn't find a contractor in this area, so we had to outsource, but I was able to get a contractor that got the work done.

Total Scam! To stall the process of making a claim 2-10 understaffs the call center. Then when a repair appointment happens, and replacement is recommended by the repair person THEY sent, 2-10 has a system of hoops to avoid replacement. 2-10 even said they lost the documents from the contractor. The lies are scripted and fraudulent. Good reviews on this site for 2-10 are manufactured and bogus. Don't be fooled. Save your money and Don't buy this bogus warranty.

2-10 = FRAUD FRAUD FRAUD!!! I have two claims into this company right now. One for our AC & one for a dishwasher leak. The company told me my dishwasher would be replaced now they are reneging. They are also not wanting to pay 1/4 of my heat & ac coil leak repair. BEWARE & STAY AWAY FROM THIS FRAUDULENT COMPANY!!!

Borderline illegal. These crooks don't care if they are breaking the law. They tell you they are ripping you off and dare you to try to stop them. Called about furnace repair. TXV needs repaired. They couldn't get me a contractor out for a few weeks. Even with cold Ohio nights in autumn. They told me I could call my own contractor and they would reimburse me. After getting a contractor to my house ($200) and getting an estimate for repair, they said I would have to get one of their contractors out here to confirm diagnosis. At a cost of $100 to me.

I've had 2-10 Home Buyers for at least two years now. I usually submit claims over the phone because I like talking to people. It's easy to get a hold of their reps. Also, I've been happy with all of their contractors. It's been a good experience with 2-10.

We've had 2-10 warranty since 2011. We use it every now and then and we haven't had any complaints about it. The contractors sent by 2-10 have all been good. Our most recent claim was last month and we had somebody here to repair the clutch on the garage door. We’re usually at work when they come and do the work but we have a kid at the house who hands them the check. It’s been a very good experience.

When we bought our home, I found out about 2-10 Home Buyers Warranty. We've been with the company for a year now and I've had pleasant dealings with the service contractors that have come here. Overall, I haven't had any problems.

When we bought our house, the sellers offered a coverage from 2-10. It's an older house and the warranty for the first three years was initially paid for by the sellers and after that, we've renewed it every year. We've had them since January of 2009 and it used to be better than it is now. We can submit a claim online, but I've had a lot of contractors that I don't prefer to have again. Some people have not been so great, though we have had some good experiences.

We've been a long-term customer of 2-10 Home Buyers Warranty. The claim experiences have been good, with the exception of latest one. Our microwave oven went out and I lodged the claim on August 21st, and it has not been repaired yet. The service people came out and looked at it. They said it needed to have a new magnetron, then they left and said 2-10 Warranty will be contacting me. I got together with 2-10 Warranty and after going through options of whether they were going to try to buy out a settlement which would not even come close to purchasing a replacement for the microwave oven, they decided to send the parts out and have it repaired.

2-10 Home Buyers Warranty was introduced to us when we bought the house and we've been with them for seven years, and we're very happy. I submit a claim over the phone and get a confirmation online. The contractors that they send were very professional. I'm happy with the service. My refrigerator is a GE profile, it's a double door, and it has a problem with the installation between the freezer and the food compartment. GE doesn't want to cover it because it's a material failure, which I think is stupid. I just wish 2-10 would get back all these GE profile appliances, and give me a good line.

We've had 2-10 coverage since we bought the house, which is about 5 years ago. There’s been a few service contractor companies that they’ve sent that I have put on my file to never allow in my home again and recorded that numerous times. But 2-10 didn’t put them in their file, never followed up with it, and sent the same company out again. I was very upset with it because it’s costing them more money. If people keep making up things and say how I need a whole new this, a whole new that, and I didn’t, then I saved their company over $1,000 with buying a brand new appliance, whereas it just was a $40 fix. But as far as with 2-10, it's been a wonderful and satisfactory experience.

We moved into our home on May 7, 2016. Shortly after moving in, we noticed that our oven wasn't operating correctly. The door wouldn't remain closed. We scheduled an appointment through 2-10 online for May 30. On that date, Avauxco came to our home and determined that the door wasn't closing properly due to faulty hinges. They told us they would contact us when the hinges came in. When the hinges came in, Avauxco contacted us and scheduled an appointment to replace the hinges on July 6. On that date, Avauxco came out and replaced the hinges, and we now had a working oven. After approximately two to three weeks of irregular use (we didn't use the oven more than a handful of times during that period), the door again wouldn't close properly, again preventing the oven from operating.

I've had 2-10 since I first bought my house. I like their service and so far, I've had no problems. I usually call them to submit a claim and they usually get back with me. They are pretty prompt and expedient.

2-10 Home Buyers Warranty came with our house when we bought it new and we've had the coverage for 20 years now. They’ve always provided the service when we had called them. If it was something I can’t fix like plumbing and air-conditioning, we call. Those were the two times that we had to deal with 2-10. The technicians were great when our plumbing went out. They identified the problem and told us what 2-10 would pay. Unfortunately, we had to add to it when we had to replace the water system in the house because the chemicals they used in the water had corroded all the copper. When the air-conditioner went out, the technicians identified the parts, went and found the parts that matched, and reconnected the air-conditioning system. So far, 2-10 has been great to us.

The sellers had 2-10 Home Buyers Warranty and I got it when I purchased the house. I've been using them since the 1st September of this year. In fact, I have already submitted two claims to them. Their reps made arrangements with their contractors, then their technicians came and fixed the problem, and everything was fine. Their reps responded very well. The technicians they sent were very knowledgeable, they did a nice job and everything’s taken cared of.

When we purchased our new home and sold the old one, we told the leasing agent for our old home that we didn't like AHS and that we were looking for something else. She directed us to 2-10. We had done one claim online, and one by telephone. Both were easy, but I prefer the telephone just because I feel like they can give a little more information there.

We’ve lived here 11 years and we've had 2-10 the entire time. When I have a poor experience with a contractor, I let them know that we weren’t satisfied and they make things better. Overall, it’s been a very good experience. If we’ve had a problem, they’ve helped us work it out in a timely manner. So, I’m very pleased.

I have owned 12 homes in the past and had a home warranty with the last 6 or 7. Previous to this we had used another company to replace a garbage disposal. That company fixed it very quickly. 2-10 has failed us over and over throughout this process. Our washing machine went out over 30 days ago and we have gotten the absolute runaround. First they were going to fix it, that process took over 2 weeks. Then they said they could not fix it and we could either take less money for a new one or they would purchase a new one for us. I asked how long it would take to get the new one and they told me 5-7 business days. I told them if it was that quick we would take the new one. This is all on a voice recorded conversation according to them.

2-10 sent a contractor out in July to fix my AC unit. He cleaned a bunch of debris out from the fan and called it a day. My AC worked for a few more months before the fan clogged again but this time so bad that it destroyed the motor and parts now need to be replaced. A second contractor came out and told me that everything would be resolved and ordered the parts needed to replace it. When the THIRD CONTRACTOR came out to replace the parts he discovered that my Furnace was "INSTALLED IMPROPERLY" and 2-10 denied my claim. The furnace was installed on the floor against manufacturer instructions and therefore had been sucking up dirt and debris and this is the reason the fan was being clogged over and over again.

We got 2-10 Home Buyers Warranty when we bought our home in 2002. We stayed with 2-10 because they have done well, and we're staying with them another year. We're very happy with them, however, their price increased starting this October. They’re also requiring to pay more each month, and whenever we had a plumber in to replace our parts, they put in the cheapest equipment replacement of the parts, which I wasn’t satisfied with. It was very difficult. Through the years, we had very good experiences except at one time several years ago when they did some plumbing work. They tore the walls out but I had to repair the wall on my own afterwards.

Be VERY CAREFUL of dealing with this company. Their company policy must be zero tolerance for circumstances that would, in the interest of delivering great customer service, require stepping out of their prescribed book of answers which they will happily (almost gleefully) read to you. Since May 2015, our air conditioner has been on and off broken. I should mention 2-10 came out a half dozen times in the last year and a half, fixed the first broken piece they ran across, only to have the unit break again in 2 weeks, three weeks, or a month.

I've had 2-10 Home Buyers Warranty for about 15 years and I didn’t have any problem submitting a claim. They cover what I needed to cover. I’ve only had one bad experience with a service contractor but the rest of them were good. I’d recommend them.

2-10 is very good when I submit a claim - they answer me and call someone right away, then the person calls back right away. I'm very pleased with that. I usually do the claim filing over the phone and I talk to a nice claims representative. We had one claim the dryer though wherein the first man didn't call back. Finally I called him and he said he couldn't come for a week and half. So then I called back 2-10 and they got someone else right away, which was good.

I have been involved with a warranty company in Washington, D.C. and I came across 2-10 on the internet. I was looking for home warranty companies and I decided to go with them. I've been with them since I moved here in Florida in 2005. I filed a few claims now, and most of them had been taken care of. Submitting a claim has been easy. I've been very satisfied with the response that I've gotten from them. Usually, when I call, I get a work order right away. And then, usually, within 24 to 48 hours, I get a call from the repair company. We set up the time and the date for the appointment for them to come out so that I'll be home and not at that job because I work in Orlando although I live here in Palm Coast. It takes an 80-mile commute each way, so I have to take a half or whole day off to be here when they come in because I'm not married and I'm the only one here. Someone has to be here for them to get in and out of the house.

We had our first repairmen come out to our house in the very beginning of July. We paid our $100 in cash and he said he would return to fix the refrigerator/freezer. We never heard from him again. His "quick fix" of putting a rag in the flap that was broken on the water dispenser failed and we lost of hundreds of dollars in food from our freezer melting.

We bought our house and took out Home Buyers Warranty then. We've had them going on nine years now. Normally, 2-10 all works out pretty good. Most of the claim submissions have been good, but there's been one or two that I wasn't happy with, and my big complaint is, after I filed a claim, I can't get a hold of anybody if 2-10 don't get the work done right on time when it's supposed to be. One time, we went without an air conditioner for 12 days and it was during the hot summer. 2-10 got us mixed up with somebody else. We got the wrong piece of material and this wasn't followed through properly. They just makeshift on it, made it work, and didn't have the right piece. 2-10 will usually be very good at talking to me when I call them, but they're not good anymore to do that.

My experience with them has been good. They're good people, but their rate goes up every year. I had a problem with them one time when my heating system went out. It took me awhile to get them going. They would give me one person after another and I had a problem with that. I left them for a month and switched to another company. And it was a mistake I've made. At the time, 2-10 told me that I will have trouble with some wires in my air condition, but they didn't fix that. So I said goodbye to them and I went back to Home. And then, when that problem came up, they came in. I had it paid copayment, but I had to pay $300. But that saved me up to $2,000. So I'm not gonna leave them again, because they had been real good. In fact, I have recommended them to friends.

When I purchased the house, it was brought up at the closing that the previous owners had 2-10 and I just continued with it. I have them ever since 2003. I was trying to get a plumber because part of the ceiling have fallen down from all the water that came from the water tank upstairs, so I submitted a claim with 2-10 over the phone. It was not an easy process and was a little stressful. In fact, I wound up with a bad headache because I was calling back and forth several times. The first plumber that they suggested was 71 miles away and the second one was 30 miles away. When I spoke to each one of them, they said they don't understand why 2-10 didn't get somebody closer. They should have been more knowledgeable about the plumbers in network that were closer to me than having to go that far away as far as getting a plumber. Also, my problem was frustrating but 2-10 didn't treat it as though it was a real emergency and were lax in that respect.

We've been with 2-10 Home Buyers Warranty for four years now. The last time we filed a claim was within the last two months for a dryer repair. It was easy to do and I did it over the phone. They gave me the information and they emailed it to us as well. And within 24-hours we heard from the person that they've assigned to do the repair. Their technician was very professional. We've used them a number of times for different things, but this last time, they're always very professional and took care of the problem. They were not always on time but they usually call to say that there has been a problem. This isn't the first property that we've used them on and we've been pleased in the past so we continue to use them. So far, it's been a good experience. They take care of our issues in a timely manner.

Absolute joke. 2-10 claims that because of the "age of the warranty" that they can't fix my broken ice machine on a house we closed on 13 days ago. I am so glad that I spent $100 for a useless service call. What good is a home warranty if they don't fix things that are obviously broken.

We’ve had 2-10 Home Buyers Warranty since we bought the house. We used them twice and it's been a very good experience. They're very cooperative and very forward. We knew exactly what was going on with them when we talked with them. The last claim we submitted was for the air-conditioning unit. The rep was very friendly. The contractor they recommended was pretty unreasonable. He was a very friendly guy, but he never let us know what was going on and we were out without air for almost a week. We called him many times and he never returned a phone call ever.

Our air conditioning went out in Arizona during summer and it took the weekend and then almost a week until 2-10 could fix it, which wasn't ideal. The contractor fixed it the same day, so that was great. In the contract, it says that 2-10 doesn't work over the weekend and then they'll contact somebody within the next available appointment with that vendor. There could have been some exceptions to that rule. If the air conditioning goes out and it's 120 degrees outside in a retirement community, there should be some urgency to get that fixed. Though it was in the contract, they need to work on their scheduling.

I spent over 3-4 weeks without HVAC while I had family visiting. Eventually they replaced the entire outside unit, however they went back and forth with the contractor substantially and I had to intervene frequently to harass and ask questions while we were unable to use the upstairs bedrooms. The contractor informed us it could have been resolved on the same visit if the insurance company would have allowed him to purchase the part locally, however they have to perform some sort of ritual for approvals. When I complained to customer service, they said that I was one of the lucky ones; people usually spends months without AC in the summer. This is not comforting.

When we moved in seven years ago, our real estate agent requested 2-10 and we've extended it ever since. It has been working but I'm ready to find a new one. Last time our air conditioner broke and they were saying it was not covered, so I shelled out $900 to get it fixed and it took them two weeks to get it done. I always request the same contractor. But the last time, the warranty company dropped the ball. They were supposed to call me and explained that certain things weren't covered, like modification to ductwork but on my paper from them, it says it is covered. I was supposed to receive a call from upper management and never did. That was almost three months ago and the contractors say they were the worst company to work with.

2-10 Home Warranty is absolutely one of the worst companies I have ever had the displeasure of working with. They cannot get a service contractor out to the house until tomorrow. I have contacted an out of network provider who will be here early this afternoon. 2-10 makes you jump through hoops in order to get any kind of warranty work completed and approved. They have a total disregard for your needs, regardless whether or not you are in 90 plus heat inside your home. They have absolutely no sense of urgency whatsoever. Nowhere on their website do they state the in cases of extreme, that you are allowed to contact an out of network contractor. Nor do they provide this information in any of their recorded messages.

We've had 2-10 for about three years, and I'm fully satisfied each time I've placed a service call. The contractors have been polite, did their job, and then took care of the problem.

The fan motor on my air conditioner quit working and went bad. I submitted a claim and the contractor called me that night and was here the next morning. He's very honest, trustworthy, professional in every way and had a pleasant spirit about him. I wrote a letter of commendation about him and told 2-10 how pleased I was with him. I'd also like to have him in the future and will be staying with 2-10 Home Buyers.

I renewed my warranty with 2-10 this year but I didn't like what they did the first year. I gave them the benefit of the doubt and I chose to stay with them to see how they're going to work out. I submitted a claim for the floor in my kitchen and nothing happened with that. The linoleum wasn't put down properly and it got wet. When they came back out to repair, they only did patchwork and gave us a runaround. I had to take the flooring out and put a new one in. Then, I submitted a claim for my garage door and the service contractor who came to deal with it was very nice, dependable and professional.

The air conditioner broke down. 2-10 couldn’t repair it so they had to replace it and make the modification. I had to put it on to keep it from exploding but it’s good enough to emit pressure. But 2-10 has got to follow the code. Everything's been good, but sometimes, I get shocked and I didn't like that. Then after I cool down, I found out it's not their fault. The government changed the code about the air conditioning. They had to come out and put them over me and then reconstruct things around. But they didn't come yet. They were scheduled for Monday then they called up to reschedule but I wasn't home. I called yesterday and they told me that they had left a message. I checked my cellphone and they did and they told me to call back to make an appointment. So they’re supposed to be here tomorrow. I'm satisfied and I would recommend them.

I called them on 8/30/16 and was told that I would get a call to schedule service within 48 hours. I get a call a week later exactly. The lady says she'll call back and never does. I called 2-10 told them and they apologized and made an additional claim and said I would hear from them in 48 hours. 2 more days go by and I just went out and bought a new washer. They still haven't called a week later. I am out 500 for the warranty and then had to buy a new washer. This company is awful and still never e-mailed or called me. Never use them!

I got 2-10 when I purchased my new home eight years ago and had it renewed after two years. It was provided by the builder that built our house. I submitted a claim for a water heater replacement. I did it over the phone and it was fast and good. The contractor was excellent, very courteous, and got the job done very well and in a timely manner. 2-10 does their job and you get what you pay for.

Garbage Disposal. They didn't fix it and I feel they cheated me and just took $100 for nothing. I will not renew my next year subscription with them. I don't recommend them.

We have had 2-10 ever since we bought the house. Our realtor had purchased the warranty for us the first year, and we just continued on after that. We've had them for five years now. We had an experience with them during the first year, where we bought the house and they responded the next day and had everything taken care of. It was very clean, neat, and quick.

I needed insurance and 2-10 Home Buyers Warranty was presented to me 16 years ago when I bought my home. It sounded good and at the time, I was not interested in searching for insurance and that was available, so I accepted it right away. It was a need and they were there to supply without any complaint. I just dial a number when submitting a claim. I mostly speak with a claims representative. Basically, I have an open relationship with their reps. They want to know what it is that I have a problem with and I tell them what’s happening. They call a contractor here in the city and they let me know when they can come and do the job. They always pick the best appliance people that were available in the general area to send to do the work. They come equipped to take care of the problem, they do the job, and they do it professionally and timely. 2-10 has been very good and I hope they remain that way.

My realtor suggested 2-10 Home Buyers Warranty when we bought the house. Their response time is very quick, and submitting a claim to them has been real easy. It is done online and generally, the contractor then contacts me the next day. There's been two different issues, plumbing and AC, and they were very good. The plumber called me at ten o'clock in the morning and said he could arrive at 11:00. I submitted the claim the evening before. They came in, assessed the problem, had it fixed, and were gone in minutes. On the other hand, the AC people told me there was improper duct work installation and 2-10 said that they don't cover that. I hired the AC people to fix it. They put all new duct work in the house for a fair price, and I am perfectly satisfied. 2-10 Home Buyers Warranty has been very convenient and I'd recommend them to a friend.

2-10 was part of my closing on the house last year so I didn’t have any input. My realtor who I trusted explicitly said that it was a good company and that she’s used it before on properties. I’m retired and on a fixed income, and with 2-10, there’s not a huge outlay of money. I do understand that there’s a $100 deductible but I pay that and the repairs are done and that’s a whole lot cheaper than paying a professional to come out on my own. And I know that they’re professionals. I’m not hiring some handyman to do it who might not know a hundred percent what he’s doing.

When I submitted a claim for an air conditioner repair with 2-10 Home Buyers Warranty, they took my information and said that someone would contact me and set up an appointment. They gave me a number and if they didn't call within 24 hours, I would need to call them. It took a long time for the repairman to come out and I wouldn't recommend them because of this. I was thinking about changing them because when the air conditioning goes bad on a summer, I need to have it fixed as soon as possible. Others advertise that they come out the same day, but with 2-10, they call the repair company, had them set up an appointment and then it's out of their hands. Eventually, the repairman came. He fixed it and told me if it goes bad within 60 days, call them back.

My homebuilder referred me to 2-10 Home Buyers Warranty. I normally place a claim on the phone through a claims representative, and when I did for my garage door, everything went fine. The contractor was prompt and on-time. They were able to repair my garage door right then and there.

After waiting 49 minutes on August 28 to report we had NO water in our home. 2-10 gave us the name of a contractor (our second choice) to come out within 48 hours to check/diagnose our problem. On August 29, the contractor came to the home and diagnosed "requires new house pump" (written directly from their invoice). However, since 2-10 had informed the contractor this was a "low priority" situation. The contractor did not have the needed vehicle/equipment/etc. with which to do the work AND needed to get pre-approval to COME BACK and do the job.

Worst company ever... The part for my fridge has been on "backorder" for over a month and every time it is supposed to be in, it gets pushed back. I am a new mother and have no way to store milk for my baby. I have checked with many parts distributors and they all have is stock or can get it in 3 days. To make matters worse, the cost for part and repair is less than the warranty. I would have done better without the warranty. I will be posting this everywhere, telling my builder, and my real estate investment groups.

The lady who sold our house to us bought a warranty on the appliances for a year from 2-10 Home Buyers Warranty, and I went back with them last month. When our compressor in the air conditioner went out, I called to file a claim and spoke to someone live. Their claim process was easy, and the technician that they sent out was very good. We had him on a Friday. I showed him where the air conditioner was, and it was a problem with the IC. He went out and got a second opinion, and he came back to fix it on a Thursday because they had to order the part. So it took five days to fix our a/c, but the service was good. The technician was professional, consistent and timely. I then got a call that Thursday after they fixed it and another call on a Tuesday, and they asked me how the service, and the air conditioner was. It has been a very good experience.

A friend of ours had 2-10 Home Buyers Warranty and they referred us. Whenever I've called 2-10 for anything they've always been awfully nice and knowledgeable. I recently had to have our garbage disposal fixed and I asked them for CMP Plumbing because at one time they sent Junior's Plumbing here and I wasn't happy with them at all. They were supposed to fix the faucet and they didn't. On the other hand, I've had CMP before I had 2-10, and their tech is a very nice man. He does his work and knows what he's doing.

I've had 2-10 since August 2015. Prior to having them, I had been contacted by another company whose service fees were lower but it was $1600 a month so I said, "No way." I usually submit claims online which is easy to do. Their contractors are friendly and efficient, except for one. There's a time when I had an emergency and we had to change to a different contractor another time. The first contractor that came out said there was nothing wrong. I resubmitted and they said they will waive the resubmitting fee. They quickly decided to replace the microwave because there were no service parts available. In addition, I've had a problem with the plumbing contractors because they take a week to come out, but other than that, it's been pretty easy. Overall, 2-10's service is fast and efficient.

We've had the coverage of 2-10 Home Buyers Warranty for a year and a half. Originally, it was for one year, then we renewed it since it was okay. The last time that they came out, they replaced parts in our clothes washer. The experience was good because the guy was very nice and easy to work with. He saw what was wrong, and ordered the part. We had to wait about two weeks for the part to come in. Then he disassembled the washer, only to discover that there was another part that was broken that he didn't know about. So we had to go back and order that, and that was another two weeks. Then finally, the contractor came back out and repaired the washer completely.

I submit a claim with 2-10 on the phone and it's mostly automated. I get a little frustrated sometimes when I'm pushing buttons and talking on the phone because if I say something wrong and the thing doesn't understand, then it messes up and then I start over again. I prefer talking to a live person. As far as I order a service, the reps call me within the 24 hours or less and we set up a time and then the techs come out.

We've had 2-10 Home Buyers warranty for thirteen months now. It was negotiated when we bought our home a year ago. We went with them because of the extended coverage. The actual process of submitting the claim was pretty easy. However, the response to our claim has been mixed. We've had three different things. The trash disposal was a pretty quick turn. The air conditioning was about 10 days before we were able to get somebody out, and we received mixed messages from the customer service department when I called back on it, in terms of when I was supposed to call back and how I was supposed to manage it.

I filed a work order for my non-working AC on Wednesday, August 24th. A contractor came out Thursday, August 25th and determined it needed a new compressor. I received an email from 2-10 on Friday, August 26th with an ETA of the compressor that same day. I call the contractor, and he tells me he does not have all of the parts to install it, and says it will be Tuesday/Wednesday of the following week (30th/31st). I called 2-10 to tell them of this issue and give them the contractor's direct cell phone number to straighten out the issue. The person apologized for dropping the ball and assured me I would receive a new email with an updated ETA the next day. I called 2-10 the next day to be sure the parts were ordered, and they weren't.

2-10 Home Buyers Warranty was offered with the house when I bought it 10 years ago. On paper, it's better than most of the others from a cost perspective. The actual process of submitting a claim is a piece of cake and the automated one works fine. When they put you on hold, after 10 minutes it clicks off. So you have to wait 45 minutes to get the first person on the phone and if they try to connect you and no one else picks up, 10 minutes after that they click off. I have my cellphone records to prove that. And if you have a problem with the claim and you try to do it online, it won't let you. If you try to do it on the automated phone system, it won't let you either. So you end up having to talk to somebody.

I was told that 2-10 Home Buyers Warranty was dependable. I have them for six months now and the experience has been outstanding. The techs who serviced my heat and air were very friendly and knowledgeable, and they were able to fix the AC that day.

We were lied to about them working with a contractor to set up to come to our house. They haven't been helpful at all with getting things taken care of for two times when we had one issue with our heat and one issue with our air conditioning. It has been completely unsatisfactory.

Submitting the claim with 2-10 Home Buyers Warranty has been very easy. I do it online and it's self-explanatory. I did it recently when my AC was not cooling enough and when the service contractor came out he found that the thermostat was not working properly. He said that he'll have to verify from the warranty company whether they'll cover the replacement of the thermostat or not. Then he came back after a couple of weeks and fixed it. However, he came in late twice. He gave me the 8:00 to 1:00 and 8:00 to 12:00 windows for the first and second appointments, respectively, and both times he came after 1:00. Overall, I'll recommend 2-10 but I'm discontinuing the service this year because it's coming out as too expensive. If I file a claim, they come specifically for that particular claim and somehow I'm not very satisfied with the level of the contractors who come in. They are not up to the mark.

I've had 2-10 home warranty for twelve years now and generally, when I call, the response has been good. I've only had one instance where I can't say I was happy. It was when my central air conditioning went out, and it was 99 degrees outside. It took them at least three weeks to a month to get it fixed. However, this last time when the AC went out again, they had somebody out and had it fixed within 24-48 hours. It's an easy process, overall, and the contractors have been good.

My daughter had 2-10 Home Buyers Warranty. We moved to Florida and when we bought the house my daughter said, "Whatever you do, use 2-10 Home Buyers Warranty. That's what we use." And they had been very happy with it, so that's what we did. People said don't to it but since she likes it, we went ahead and got it. We are almost on our third year with them now.

We had the 2-10 home warranty for two years. The first year it took months to resolve a plumbing issue. This past June our A/C broke right before the warranty expired. It was 90 degrees with high humidity and we have 2 small children. After waiting 4 days the contractor never called to schedule the appointment. We called them and were told they refuse to work with 2-10 because they don't pay.

Our air conditioner fan motor died so my wife filed a claim over the phone and that was very easy. Dealing with the claims rep was great. The service contractor said, "We won't be able to get out there till Wednesday." Then he called on Monday and said, "Hey, I had a cancellation and I'm nearby." So, within two days after my wife called 2-10 about the AC problem, a technician showed up and he was even here early. He repaired the AC within two hours, the contractor was great. It cost us only $100 for them to do this repair. The contractor said that something like this could usually cost you $300 or $350. So using our warranty for this repair work saved us 200 to 250 bucks.

We have been in contact with 2-10 Home Buyers Warranty for over 6 weeks. We just want claims to be answered and completed. Two claims in particular have been put in regarding a garage door opener and a central vacuum. The garage opener was in fact inspected and we were told by the person that 2-10 sent out, that it could not be fixed and needed to be replaced. That was July 26, 2016... already 1 month ago. Since then, we've spent countless hours on the phone to have someone come replace it. This has still not happened, nor have we heard why not. We call and call, but to no avail, nothing is accomplished.

When I purchased my home, my realtor mentioned that the settlement company would provide me with the warranty for a year. So, we've been covered by 2-10 Home Buyers Warranty since we moved here in May. I initially tried to file a claim online but since I'm not as computer-literate as I should be, I did it over the phone instead. They were very helpful and understanding. They went through and did the final steps for me on the phone. It took them no time to look for a contractor who then immediately called me. The company that was notified was in Richmond and we live in the Manassas area, which is a couple of hours away from Richmond but they have people that they subcontract to so it was all very conveniently done and very quickly too.

We've had 2-10 Home Buyers Warranty for 10 years now. When I file a claim, the contractor gets in contact with me within 24 hours but they do advise me if I want after 12 hours, I can personally call the contractor and they provide me with the phone number. If they don’t contact me right away or if they haven’t gotten the fax from the service provider, they’ll tell me as soon as they get the fax from the service provider that they will call me. Also, their prices were beating any of the other competitors in the beginning. I didn’t have too many issues with them, and as far as submitting claims for electrical and appliances now, I have no issues but I’ve had a lot of difficulties submitting claims when it came to air conditioning units the last couple of years because they don’t have 24-hour immediate service and I live in Arizona where temperatures run in the double digits. I’ve had to call for air conditioning twice, and it’s been disappointing.

Our first claim was for plumbing and the plumber came over and fixed the kitchen. But then we had another problem and told the plumber. He said, “Well, I don’t have no time to fix that, but if you want me to come tomorrow, you’re gonna have to give me $100 additional.” He wanted us to pay him an additional $100 to do the work on a Saturday. We didn't agree with that because we pay for the insurance, so we waited for Monday and he didn't return. Two or three weeks passed and he haven't repaired the problem. We still have the same problem right now. We contacted 2-10 and they made an appointment for Friday to fix the issue. But I had to hire a plumber to fix one of the problems we have, and pay him from my pocket. We're not very happy with the plumbing company that they sent out. But when we called 2-10, they always return the call and they’re very nice. So we are happy with 2-10.

On 14 August I called 2-10 because my AC quit working. I was told by the 2-10 rep that my policy was not in effect and therefore I could not get an authorization to have service done. I went ahead and had the AC serviced on my own. I found out earlier this week from my agent that my policy was in fact in effect beginning 11 May. Apparently the information that the 2-10 representative told me was incorrect. I have contacted customer service to seek reimbursement and all they can tell me is that because I did not get a pre-authorization they cannot reimburse me. However the only reason I could not get a pre-authorization is because your representative incorrectly believed my policy was not in effect.

Our realtor got 2-10 for us, and we've had them for three months now. I had an okay experience submitting a claim. I did it online, and I waited about a day and I hadn't gotten a call. So I called them and someone came out two days later. However, I didn't like the service that I got from the person they sent out to work on it. We had an air conditioner issue, so we got three people on our own to come look at the unit because they were saying we needed to replace it, and we wanted to make sure we did. Then when we had the 2-10 guy come out, and he said that the air conditioner wasn't broken at all then gave us 5 ounces of Freon and left.

Due to familiarity and because they gave us a premier low rate, we stayed with 2-10 Home Buyers Warranty. We've been with them for about a year and a month. We've had several claims over the past year and most of them have gone smoothly and successfully. I've filed claims both online and by phone and the former is easier. Recently, though, we've been waiting for a replacement regarding a claim and communication with that has been a little bit hard. That’s not resolved yet. Overall, the value is good, but as far as the customer service and getting issues resolved, it's sometimes not as good as it could be. The communication with some departments has been on hold for an hour sometimes just trying to get through the right person that could resolve the issues. Other than that, their contractors have all been very helpful and honest.

2-10 Home Buyers Warranty was included with the purchase of our house and it was very easy submitting a claim. We've only had one claim and it was more or less cut-and-dried and very simple process. I tell the problem and they'll check it and they’ll take care of it. The service contractor they sent was good and very professional. He came in and got the work done.

They had started me out with $50 for service calls. And then all of a sudden down the road they increased it by $25. Now at that particular time, I was thinking about just letting them go because I felt that it was absolutely too much of an increase. I’ve been with them for almost 10 years and then they decide they wanted to increase. Next year when it’s time to renew, I will take it in consideration. But this year, I didn’t do it because I had an illness in my family, so I didn’t have time to think about it. I was very disappointed when they increased and if they continue to do that, I’m going to end up going somewhere else. Because I know there are other good companies out there that are much more affordable.

We've had 2-10 Home Buyers Warranty since we built the house. It's been 12 years. Our builder recommended them. I submit my claims mostly online. If it's just general, online is easier because it takes them forever to answer the phone at 2-10. When we had air-conditioning problems, that was the biggest nightmare. We were actually thinking about letting them go because the contractors were absolutely horrible. I think it's a money thing. We had an air-conditioning problem that's been going on for the last two years and one guy that came out last year repaired it, but he didn't do the job right, and he did it at the very end of the season last year, so we really didn't need our air-conditioner except once or twice after that. But when we started to try to use it this year, it didn't work. He installed it improperly and all of the freon leaked out in our attic.

2-10 are providing my home structure warranty, so, I decided to go with the home warranty as well after the one-year expiration. The last claim was for a air-conditioning repair. It was handled correctly and they dispatched a technician to take care of it. Still, it was not completely working yet because I was out of town for three weeks, and they are supposed to replace a part and I have to schedule a time with them. The contractors were professional, working with them was good. Plus, the claims reps have been very helpful. 2-10 has been good.

2-10 Home Buyers Warranty was chosen by our realtor when we bought the house almost three years ago. Other than the fact that amount we have to pay for it kept going up constantly, our experience over the past few years has been mostly positive. We have to pay an extra $99 a year because our air conditioning unit is an older one, which is on top of the warranty plan.

I received an email about my Work Order #: ** from 2-10 Home Buyers Warranty. It said, "ETA Date: 8/24/2016." This is just for the part. I put in a work order 8-8-16. This is almost the entire month of August... This is unacceptable to have me and my family in the hottest month of the year to wait another 2 weeks to repair my system. I am extremely dissatisfied with 2-10 and Edwards Heating and Air. I will be renewing a homeowners warranty when this one expires but doubt very seriously that I will be renewing it with this company. I am speechless at the lack of professionalism with this case. This is ridiculous!

Our AC started leaking in May 2016. They sent a company out (who did a great job by the way) but were instructed to try to patch the leak. Once all alternatives were exhausted, they told me we needed the coil replaced but the cost was more than the unit was worth. In other words, I needed to pay $4000 to get the whole unit replaced, they would pay whatever amount they covered. They ordered parts incorrectly several times. Every time I would call to find out what was going on, I was told it was up to the contractor. (The contractor called me almost daily to stay in touch and let me know that the problem wasn't on their end.)

I've had 2-10 Home Buyers Warranty since 2000 when I bought the house. The builder, Atlantic Homes, warranted the house for the first year and they recommended 2-10 Warranty after that. I took their recommendation and here we are 16 years later. The last claim I had was on the water heater which unfortunately waited until Friday for them to go out. 2-10 didn't operate on Saturdays and Sundays so I had to wait until Monday to get a referral. That was my only drawback because once I got a hold of them, the people I talked to were very helpful. They asked information for the parent company and acted on it on Monday. So I was happy with them.

We've now gone 4 weeks without air conditioning in the heat of the summer due to 2-10. They have terrible customer service. During the first week we waited over 1 hour on hold each time to try to get someone on the phone. The AC repair firm they used was terrible and kept coming out but not fixing the unit and we currently only have 1 part of the air conditioner repaired on the roof and when they couldn't locate a part for the indoor portion of the unit and determined it would need to be replaced, they became completely inaccessible by phone or email. Now weeks later they are alleging we've hit our claim max without any explanation. I used to tell everyone this was a wise thing to get when buying a house or condo- what a mistake! Save your money and avoid this company!!

I have 2-10 for almost five years now. We're about to drop them because this year is pretty much the end of it all. When we made a ref repair, which was covered up to $300, we found out that they could not find anybody in our area who would work for them. Nobody ever contacted us about it. They said that we'll hear from somebody within 24-48 hours, but nobody did. It took over a week before I finally called 2-10 and asked if anybody was contacting us. It turned out the contractor declined. So they ended up telling me we need to find somebody ourselves and they’ll have to reimburse us, but first, I have to follow their sets of rules so that we could get reimbursed. As far as I'm concerned, if you can't find somebody, then you need to just say, "Here's the 300 bucks."

We bought our 2-10 Home Buyers warranty when we purchased our house. It's a useless policy and it doesn't cover anything. The whole point of getting the homeowner's insurance is to protect against unexpected things that maybe the inspection missed or something like that. However, we had an issue with a possible leak that wasn't discovered during the inspection and ended up having to contact them. They came and said it was a pre-existing condition. But in a used house, what's not a pre-existing condition? The entire house is pre-existing so I imagine that nothing will be covered. We paid for the premium part and $75 for the guy to come out and do nothing. It's a gigantic racket.

I called 2-10 Home Buyers Warranty to request service for my AC unit. It was 88 F when it packed in. 2-10 told me the name of the HVAC company that would contact me. After waiting 5 hours I called the HVAC company directly who said they had rejected the service request as they only accept a few 2-10 requests due to the slow processing time of payment. The HVAC company told me that 2-10 received the rejection and should have returned my call. SO I waited...to see if 2-10 would schedule another company to fix my AC...they did not. The temperature got to 90 with a humidity level of 100%. I called an HVAC company directly who came out the next morning and I payed them out of pocket. I waited to see if 2-10 would ever call me AND THEY DID NOT. Don't waste your money on a home warranty with this company.

We had a plumbing work order denied coverage recently that has caused us to re-evaluate the need for and expense of a home warranty through 2-10. We find that the language in the agreement is far too vague and open to interpretation, favoring the warranty provider and not the homeowner. A leak in a gas line in our crawl space that makes it impossible to safely and properly use gas to heat our home and water should be covered. But the language in the agreement stating "Interior gas lines" under "Heating" was interpreted by 2-10 representatives to mean that the tee where our dryer line branches off the main gas line is not covered.

I recently bought a condominium and my real estate agent purchased the 2-10 Home Buyers Warranty for me. She paid for it as a bonus for using her services. When I had a problem with my water heater, they sent two plumbers that weren't too skilled to do the job. Because of that they gave me a $1,000 rebate. But for something that costs $8,500 that's really not very good. The same thing happened with my dishwasher when it didn't function properly. They offered a $100 rebate for something that cost over 5 plus fees that go with installation and hauling it away. They sound very good but it isn't a whole lot of support.

I've been using 2-10 since 2012 and it's a good warranty company. I would recommend them to anybody. I recently filed a claim about my AC and when I called in the morning, the contractor called me that afternoon. However, the first one who came out didn't really know what he was doing and wasn't really good at all. We were without air for over a week, it was in the hot time, and bad but they sent another one and I haven't had any problems since then. I also talked to the second contractor the last time when he came out to put that seal and the Freon back in it, and he's a nice and real good guy.

2-10 Home Buyers Warranty was reasonable as far as when I needed any work done in my house. Filing a claim with them was easy, I'd just call then they'd recommend somebody. Sometimes it takes a day or next for the contractor to call and they'd tell what available days they have. Also, the contractors have always been pleasant and their quality of work has been great. I'd recommend them.

Will never recommend 2-10 Home Warranty and definitely will not be renewing our warranty next month. Our A/C is broken, it's a non-replaceable part, the unit needs to be replaced, but they say only the evaporator. What makes that frustrating is that the new evaporator won't work with the rest of the A/C unit. How is this in any way fixing my A/C? It's not, now I'm being told "if I had the supreme coverage" it would be covered, but our regular warranty doesn't cover "a mis-matched system". What a lousy warranty, either you fix what is broken so it actually works or you're not really warrantying anything!

My experience with 2-10 Home Buyers was great. My realtor got the warranty for me and I've had them for two years now. I tried filing my claims online but their site doesn't seem to work that well, so I had to call them in. I have two good experiences and one that's not so great. One time, the sink had to be repaired and that was great. The contractor got in touch within a week. But the time when the water heater had to be repaired, that was not good at all. That took three weeks and I was without hot water in the middle of winter. Bad experience, but they finally got it right, so that was repaired.

So my AC unit failed on 7/22/16 and the week after, the DMV area temperature got up to 100 degree. I kept on calling and they were trying to help me as much as they can. Finally, they put my situation as an emergency and connect me with K&J Mechanical LLC. And this is when more issues arise. This K&J Mechanical was supposed to come out on 7/25 to look at the AC unit. I was at home and waited the whole day for him but he didn't show up.

We got 2-10 when we bought our house and they seem to be fine with us. The main thing that we've used the warranty for is for the air conditioner and the technician they use is very prompt. We had an experience this summer with our pool and we had to find a contractor out of network because they couldn't find one in the network where we lived. We haven't had any problem with 2-10 and they call me back very quickly. I will stay with them.

2-10 Home Buyers was a part of the closing deal when I purchased my residence. I will be going on two years with them and the experience has been good so far. After I submit my claim, I get a call from expert contractors in a day.

I've been with 2-10 Home Buyers for almost 20 years now. It's a little expensive but I am pleased with the service at most times. Submitting the claim is good, but getting somebody out there is hard sometimes. With our recent experience, I had to end up finding somebody myself to take care of the service. The person that we found to do the job did a great job for us, while the person that 2-10 had sent us did not even call us to say that they don't service our area. I hope 2-10 will make it easier to find a service technician - if they're able to do that, that will work out best for us.

I have been with 2-10 for 8 years and it's been a very positive experience. When I needed them, they were there and have been on time. They explain the procedure, get me a work order number, and get me the person that's going to fill the work order number. I have the person's phone numbers and can stay in contact so I'm never shut out. 2-10 is basically on point. The wait for a contractor to get in contact never took a long period of time and the contractor gets the job done.

It was all good experiences with 2-10 Home Buyers Warranty. They provide good service which was why I stayed with them over the years. When submitting a claim, I give them a call, they call back the next day and send someone out.

Poor service. This company did not do what the warranty says they will do. I was given the runaround for hours on the telephone and never got what the warranty says.

I've been using 2-10 Home Buyers Warranty for five years now. It was easy submitting a claim to them. I'd call and they'd tell me the person who'd get back to me and give me a number so that I can reach the company. The contractors usually contact me the same afternoon from the time I filed the claim. There were instances wherein it took longer and I called the vendor when that happened. And their vendors have been good. I only had one problem which happened a couple of years ago. When I first called about our in-house vacuum, they didn't have a vendor that suit my needs. But a couple of years later, they already have a vendor so he came and it worked out. Overall, it was easy and cost-effective. 2-10 is like having something that I can count on as the house gets older.

We've recently had problems with the AC and 2-10 were on top of it when we submitted the claim over the phone. They gave us the name of the contractor and they called us right away (within 24 hours), but they couldn't come out over the weekend. They were very professional and polite. Overall, it was an easy experience.

2-10 has been okay. I've been with them for five years and as far as home protection, I found them to be acceptable. Most of my experiences with the contractors they send have been good except for the latest one. There was a confusion from the technician on solving the air conditioning problem. Eventually, it was fixed after three days, but if 2-10 referred me to them again, I would not use them.

We've had 2-10 Home Buyers Warranty since we owned the house which would be two years now. They were responsive to any problems that we had so we didn’t see any reason to change. It’s been straightforward and easy filing a claim to them both online and over the phone. Usually, within 24 hours, a technician would contact us. It's been good with their techs and we have no complaints. The work is done and it’s in a timely manner. There weren't too many surprises and I’ve not been having repeat problems with the same stuff. We’ve been very happy with the service and the turnaround time has been excellent.

We’ve been with 2-10 Home Buyers for a long time. We had some claims and they were taken care of promptly, and we were loyal to them. The experience submitting a claim has been good. We get prompt calls from the local providers. The only problem we’ve run into is getting approval for our provider, a local guy. He claims that he’s on the phone for hours waiting, and I had to intercede to get his approval. They are regular providers but they still have to get some sort of approval. In fact, our recent experience was with the air conditioner guy, and getting an approval delayed us for a day. It was a hundred degrees and the air conditioner was not working, so it seemed like an eternity. It’d be nice to be a little faster on those because we live in a hot area. Other than that, everything was fixed, and we’re happy to have the warranty because it helped us out.

When it comes to the little things, 2-10 will take care of it. They took care of a few parts on my 17 year old water heater up in the attic the first year I had the warranty on the house. The plumber told me I would need a new one eventually, but 2-10 wouldn't cover it until it leaked all the way down my walls. So much for preventative maintenance - 2-10 would end up spending less money if it covered it BEFORE it busts, rather than after it busts all over my sheetrock... But that's not how their business works. That's fine, they have to draw the line somewhere, and people abuse the system - I get it. My ticking time bomb of a water heater still hasn't broken, so I guess their entry level plumber did a decent enough job jimmying up my water heater.

I bought my house in August 2000 and I’ve had 2-10 Home Buyers Warranty since then. My house is a two-story with a basement, and I have two HVAC systems, one for the upstairs and one for the downstairs. I’m 66 years old and I prefer talking to a live person so I submit claims over the phone and it's been acceptable and satisfactory. Most of the time, the reps on the phone are friendly and a contractor would contact me within 24 hours.

2-10 Home Buyers Warranty came with our home since 2003 and so far we’re very happy with them. They’ve always come through for us. Submitting a claim to them was painless. Our technicians usually come in within 24 hours from the time I filed a claim and they've been excellent. We’ve never had them come back. 2-10 Home Buyers is an excellent service. They’re wonderful and I’m so grateful that I have them.

I've had 2-10 for two and a half years now and it's worth the cost. The first time when I lived here, my outside compressor unit needed a circuit board. And so the service calls, both of ‘em, plus the cost of the part, were covered. That was a big relief. And then, a year and a half ago, my clothes dryer completely crapped out. They came and diagnosed it and ordered the new circuit board. They came back and installed it, and that was wonderful ‘cause that could’ve been $600 total. And that's about what I paid in annual premium, so that was really good.

When I bought my house, 2-10 Home Buyers Warranty was part of the closing deal and I stayed with them since I like their service. I submit claims online and over the phone, which were both easy, but I prefer doing it online. After filing a claim, a technician usually contacts me the next day and they fix the issues. I like that 2-10 is prompt, they take care of me, and I never had a backlash. Whatever needs to be done gets done.

I liked the overall coverage and expense of 2-10. It was a good deal. For the most part when I submitted a claim to them, it’s been pretty good. However I've had a couple of bad ones before but I've learned to not to use those contractors if I have to have the same work done again and to request somebody different. And I still recommend 2-10 to people all the time.

Have a salt pool system broken which is cover under my plan. They sent a guy who is suppose to work on pools but also does landscaping and janitorial services (himself). Provided me with a verbal diagnose and quote. Priced the parts 3 time more than what I found them online. When I was contacted by 2-10 I asked them to provide me with a written quote, she responded that the contractor have to do that. Their contractor called me 2 hours later stating that he doesn't provide written quotes nor has the time to do it. Who / what legit company or business person doesn't provide written quotes to their customers???

We bought a house that had 2-10 warranty. Once, we had to get the dryer fixed. The air vent was clogged so the warranty didn’t take care of that, but they referred somebody to come out here and look at the dryer. They offered service and I ended up using that company. The other time I did a claim was for my oven. We had a bad weather storm and it blew some things out. They took care of that. Even our toilet had discontinued to run and so they had someone to come out for that as well. The companies they had sent out here to repair have done a very good job that I would highly recommend to someone else. I've been pleased with the service that I have received.

My realtor sold 2-10 Home Buyers Warranty to me as part of my original purchase. I had other home warranty providers before, but 2-10, by far, has been my best experience. I've been with them for six years and it’s been very easy submitting a claim. I call them on the phone rather than using the web. Their reps are very friendly, always willing to help and they answer my calls 24/7. The contractor also gets in touch with me the same day generally. For the most part, their contractors have been very good.

I've been with 2-10 Home Buyers Warranty for many years, and I haven’t had a problem with them. I call them, and then they’ll call me back. We had a few little run-ins, but it wasn’t something that we didn’t settle. Submitting a claim over the phone has been very easy. The contractor gets in touch with me usually the next day, but within that 24 hours, I hear from the contractor or from 2-10. If the contractor didn’t show up, then they’ll give me someone else. A contractor came out to the house one time, and then the next time he came out, he was so nasty to us for some reason. I called 2-10 and told them about it. Then something happened again and they sent the same guy out, but for some reason, he had a very good attitude. Other than that, I’m well satisfied with them. They are a good company.

We have had a wonderful experience with 2-10 every single time. We have them for about three years now. We submitted a claim online once, then another instance over the phone. We gave them the information and they said they would have somebody contact us the next day. Then the contractors who called us were at the house repairing whatever we need repairs within the next day or two. They told us exactly what was wrong with the air conditioning and then they suggested some extra things that we could do in order to keep up the air system and maintain it. They also offered to clean the entire thing, plus put in the new part that we needed. It is now working more efficient and the electric bill actually was lower this month.

The seller purchased 2-10 for me when I purchased this home. I had 30 days that I could add to the plan so I added the HVAC. A week later, I had problems with my air conditioner, so I called 2-10 and they scheduled a repairman to come. He came and we're having good cool air right now. I haven't had a home warranty before but the first interaction I had with 2-10 was good. It was a rewarding experience.

On Wednesday, June 29th, 2016 we had a storm that knocked out our power; it came back on the next morning after 6 am. We did not notice the refrigerator not cooling until the next day, however, which was July 1. I called 2-10 to talk about getting service. They assigned a work order and contractor to fix my problem. But they would be out on the 5th because of the holiday. When I did not hear anything by the 5th I called and the contractor notified me he did not service refrigerators because of the preparatory nature of the manufacturer making it hard to get information on their products. I in turn notified 2-10 who then set me up with Sears. But this appointment would be on the 12th. (Another week)

Have a brand new warranty. After 5 to 10 minutes of weeding through the Robotic call process, I was told by the robot that I would have to pay $100.00 deductible for a service call on a Heat pump. These same people certified about 2 months ago. So I am sure they charged the original owner for the certification and now they are charging me. More MBA nonsense. A local company with a good reputation comes for free. So... you make the decision. Line the pockets of some corporatist MBA or give some local guy the business. Really is this what America is about? Not for me!!! I read the Declaration of Independence, The Constitution, and The Bill of Rights. AND, I am throwing their tea in the harbor.

I was able to get the air conditioner to work. For some reason, there seemed to be a loose cable or something. I pressed against the box on the outside of my house and the air conditioner now works. Sorry for the bad review.

We have 2-10's coverage for 15 months now and we've called them for a claim two times now. They arranged somebody to come out and did the work. The contractors that have come were always pleasant and timely. Both times were for the same piece of equipment in the house and both of the guys who worked on it have told me that it should be done differently but that's all they were allowed to do. If it was fixed properly the first time, the second guy would've never had to come out. They're doing stopped-up work instead of truly fixing the problem and it's the company that’s requiring them to that. They will not approve the more permanent fix to be taken care of. They're not having the real work done. But in the long run, 2-10 is saving me money because both repairs would have been $1000 or more and I just paid a hundred bucks.

I've had issues with my air conditioner and the folks that 2-10 contract with have consistently been good people. I have not had any service person to come into my home that I was not pleased with. I even asked 2-10 about which contractor came out for last March and let them know that I liked those contractors so they should send them back. However, they went up in their price for a visit but that’s just how life is.

I got 2-10 Home Buyers Warranty when I bought my house. For the latest couple of times that we submitted claims, we had a good experience. They came right out and they fixed everything that’s supposed to be fixed. The only gripe I have is when it took them two weeks to get our dryer fixed because they go through Sears. My wife is handicapped and that’s the reason I got 2-10, and I can't wait two weeks for my washer and dryer. Other than that, I’ve been satisfied with them. In fact, they replaced my air conditioner. Also, the contractors they've sent have been good. They take care of everything I ever wanted.

2-10 Home Buyers Warranty came with the house when I bought it. The first claim I had was with the garage door a couple of years ago. It took six different times for the company to come out before they replaced the garage door opener, so that’s not good. And then, I had an emergency situation with a leak a couple of months ago and I couldn’t get an appointment for five days. They ended up fixing it, but I also had to pay for somebody else to come out, so that wasn’t good either. I don’t know how they work with their providers, but I'm weighing if it’s worth getting the bottom-of-the-barrel providers to be covered. I’m not sure if I’m going to renew once my contract is up.

My home is 12 years old. In the last two years, I've had to call four times because the HVAC failed. It's always been my luck that it fails on a Friday so the 24 business hours response time puts me at Wednesday a.m. and that is just to get a call from the repair people to schedule a visit. And the call center response time is unacceptable. I know there's a heat wave but they should be set up to handle when "We are experiencing a high volume of calls." - which seems to always be the case. Last night I was on hold 45 min 4 sec before the call was disconnected. The second time I was on hold 29 min 17 sec. He did give me the phone number of the HVAC service company since it was a continuation of a previous work order but not much good to call them on a weekend.

The 2-10 warranty came with the house that we bought and we've been using them for 9 years. We had problems with them wanting to pay for repairs on our HVAC system in the very beginning of us having the warranty. They thought that we hadn't lived here long enough and didn't want to cover it since we started having problems immediately after we moved in. They were acting like it was before the policy came into my name. 2-10 ended up paying some of the cost and my realtor actually paid the rest of it.

I've had the coverage from 2-10 on this house since April. Everything worked out perfectly when we submitted a claim. When the service contractor came, I told him what the problem was and he solved it. 2-10 provides outstanding service and world-class work. They are prompt and very pleasant. We’re pleased. Keep up the good work, 2-10!

So far we’ve only had one experience and because the air-conditioning company that I dealt with came through very well, my experience was very good. 2-10 picked this company that we dealt with because this company had a very good track record. I put the order around 11 o’clock at night, and they were at the house around 9:15 in the morning, so we were very pleased. Excellent response time.

I have never seen a company take so long going back and forth with their own selected contractor trying to decide how they were going to fix our broken air conditioner. 12 days have gone by with 110-degree heat indexes and we still don't have an answer to our problem! No sense of urgency whatsoever! Every time I have to call to get them to move along I sit on hold for a minimum of 45 minutes and as long as over an hour before I even get to anyone. It baffles me. Horrible, horrible business.

We have had this warranty for over a year and a half. We have had the AC system break multiple times. 2-10 has sent someone 8 times since we moved in on 4/15. These dates - 5/8/15, 6/20/15, 6/22/15, 7/4/15, 9/1/15 and again the system broke on June 2nd of this year. They sent the same company as usual, who took 2 weeks to fix a broken condenser. I paid the 75$ copay and an additional $220 of "non-covered services". However they failed to go into the attic to check out the entire system and in less than 24 hours the system broke again. On June 17th they finally had a new company come, who diagnosed that the attic system had an evaporator leak, and that had cause the condenser to blow again. This technician diagnosed us as needing an entire new system. Our portion would be $1200 for "non-covered" services which we agreed to with no issue. However 2-10 wanted a second opinion.

It's more than 6 months I have reported my basement leak. 2-10 is dragging on the emails. Never show any interested to fix the issue. It's a horrible no process company. Never every buy this warranty.