2-10 Home Buyers Warranty Reviews

We filed a claim online to have the dishwasher repaired and the website was perfect. The contractor who came out was also very respectful, professional and on time. He fixed the problem and was in and out. Everything was so good. This is a good experience that I've had with 2-10 Home Buyers Warranty.

We have been awaiting a plumber to repair the leak under our kitchen sink for 3 months and no one has been sent to complete the repair. A plumber came to evaluate and said he ordered a part and now we are unable to contact him. Other contractors sent by this company have not been the best either. We reported a leak and water damage on our upstairs level and the company has not sent a technician to repair the damage.

I’ve been covered by 2-10 since April of last year and I can’t wait until it expires. I had a major plumbing leak which flooded part of my completely finished basement and I called them. They said that I would be contacted by the plumber within 24 to 48 hours. They never showed up. I waited for a total of seven days. It turned out that the pipe from my sink that traveled into a wall to the bathroom to go down is the one that had the hole in it. So, everything was messed up. I have a totally finished basement. The previous owner left me the bills because it had a warranty. They paid $57,000 to have the basement look like a house. It has a built-in fireplace, a full kitchen and everything, and the ceiling is totally ruined.

We thought we had a plumbing issue and when we submitted a claim with 2-10, it didn't resolve the problem. And there was a whole list of things that I would think are covered, but they're not. Trying to figure out what was even wrong was a challenge because we called on Thursday to have someone come out but the first contractor they assigned to us called and said that they wouldn't be here until the next Thursday. So 2-10 tried to improve that by calling and telling us that they'd be sending a different contractor. But we didn't get a plumber to come out here until yesterday, which was Tuesday. And when the second plumber that they assigned to us was here, my wife said that they had a marginal interaction.

I am not satisfied with 2-10. I called them for a service for my heater that had weird sounds. The person who came said everything looked fine and he couldn't find anything. I paid him $100. After a month, my heater broke down. I called 2-10 and they sent the same person. That person said it was fixed. Since you have to pay each time you call the service, I had to pay him $100 again. But, I shouldn't be paying another $100 because the service should be still open. The person didn't like the idea and requested the same money. He said he fixed it and he left. A couple of hours later, the system broke down again.

My husband was referred to 2-10 by his mother, who used the service. We’ve had the warranty for three years ever since we’ve been on the house. I always prefer to submit claims over the phone because I feel like you can get ahead. A lot of things are a little bit faster over the phone versus the online experience. The claims process has been easy and they have helped us out with what we’ve needed so far such as when our washing machine went out. The reps were prompt in helping us out in getting a new one. For the latest system issue, the reps from 2-10 took a few days to get someone out to us. Then, they realized how long it has been since we submitted the claim and they sent out the actual owner of one of the plumbing companies. I haven't heard my husband complain, so everything has been okay with 2-10.

The accessibility to the 2-10 website, creating my own account and having to put in my own requests for the technicians are awesome. I can do it from anywhere. I also like the friendliness and the service from the technician. Everything that’s being done by 2-10 is great. I'm ready to put in another request to have the technician come out because we have three ACs in this new house and they're making some noises.

The last claim I've done with 2-10 was about the dishwasher. I talk to the phone when I submit the claim and it took some time just getting in but the lady on the phone was great. She got a quick response and they sent me something in the mail about the contractor while we were on the phone. So everything went good. The guy was great too. He came on the same day and he had everything with him so he fixed it.

The first claim experience that I had with 2-10 was for the floodlights outside of the house. I submitted the claim online and some person came to my house. But he didn't seem to happy about being there at all. He mentioned that he didn't like coming way out to the neighborhood that we were in. I thought that was a little weird in a way. Our neighborhood is a very nice one too. I don't ever want that person to come to my house ever again. When he was coming back out, I even called 2-10 and tried to have another contractor come back out to finish the job. But I was told that they would have to let that person do it. He was able to fix the issue though, and as a whole, I haven't really had anything major with the company.

I submitted a claim once on 2-10 and didn't find any problems navigating their website. They gave me a timeframe of 24 hours to expect the contractor. Although he was good, the issue was not fixed the first time. I had to make many calls to get the work done again and I was not happy with that. It was uncomfortable. Eventually, the issue was resolved later so the service was fine.

We got 2-10 in 2016 and less than six months after we moved in to the house, we called and started a claim to have somebody come out and look at the HVAC unit. We waited but the contractor never showed up. It was still working but just barely and we knew something was wrong with it. My husband and I were working full-time and we were both moving in so it was one of those things where we would just wait and see. Then, a couple of months later, it went out again, so I called 2-10. They finally sent somebody out and the contractor said that it would be fixable. There was a part that needed to be replaced. Even though the contractor or the person that came to fix it said that it would be covered, the warranty said that they wouldn’t cover it. So, there was some big miscommunication there.

I really liked 2-10 Home Buyers Warranty when the mortgage company told me about them and I've had coverage from them for about a year and a half now. I submit my claims over the phone. Then, they give me a timeframe when to expect the contractor out and the contractor is good.

Every time I call 2-10 to submit claims, I have to pay a $100 copay and that's something I am not much happy about. I find it difficult. I wish they can reduce it. But overall, it is all good. The contractors are mostly good, although there are exceptions. I don't like a couple of them and I am not happy with them. Still, I would recommend 2-10 Home Buyers.

I sell real estate and I put a home warranty on the houses I've sold. 2-10's representative here is very good and efficient. She helps us all out. I have also had 2-10 on my condominium since I bought it 18 years ago and the claims process is good overall. When I have a problem, I call. On the last claim that I had, I needed a plumber and I told them which plumber I wanted because he had worked on the condo before. He came and I told him where the problem was. He was very happy because everything was out under the sink. He went to work and I couldn't believe it. It took less than an hour. He had a new garbage disposal in the truck and he put it in.

My experience with 2-10 Home Buyers Warranty have been great but sometimes people hadn't come instantly. For the refrigerator, it took us three months to fix it. I had to buy a new one and then, they didn't wanna fix the other one because I had two. They explained that I had three months waiting and then they come and fix it. Also for the water heater some guy fixed it badly. I'm still having them come here to fix it again. On the other hand, the one on the dishwasher was a good service. It was repaired in about a week. All in all, 2-10 needs to keep a better follow up on the things that they're gonna fix. They need to keep us more informed about what's going on, when they are coming and what the next step is.

I've been under the coverage with 2-10 for two years and I submit claims online. That experience is fine. But with the cost of the warranty, I could have fixed everything if I hadn’t paid it for the whole year. It’s expensive. Nonetheless, the quality of work done by the contractors they've sent is good. A contractor normally comes out within a couple days then I tell him what the problem is.

My wife submits the claims to 2-10 and she really likes doing it on the phone. Their claims process is pretty easy. You just submit the claim, the individual comes out, you pay your deductible, and it’s all done. All of their contractors have pretty good idea of exactly what the service work order was and they stay within those confinements. And then after they finish that, they would actually tell you what they fixed, and how they fixed it.

The waiting time when I call 2-10 to submit a claim is a bit longer. But once I get to their customer service representatives, they are knowledgeable about the process and direct me to fill up the form. It’s a smooth experience. I called 2-10 when we had a water heater leakage, and they dispatched a local plumber to look at it. Within one business day, he got to me and then I was given an estimate and a quote. He was a local technician who had about 40 years experience. He was very knowledgeable and was very quick to identify the problem. He worked with 2-10 to order the part, and it took four or five days for the part to arrive. Eventually, however, they replaced the water heater for me. I've been with 2-10 for eight months now, and where I live, there’s only one plumber that has a contract with 2-10 to provide service. Maybe they could add a couple more local contractors. Nevertheless, the whole experience with 2-10 has been good.

We've had 2-10 for almost three years and we’ve been satisfied with them. There has been no reason to change. When we had water coming down through our vent system on a weekend, we filed a claim online and it was simple. The contractor came out after 48 hours and they were super nice. They figured out the problem and fixed it in one visit.

My experience with 2-10 Home Buyers Warranty was good. I had a phone call with them and someone came out to look at our plumbing situation. But, they told us that they couldn't cover it. So, it was a bummer. That aside, their customer service was good and the service contractor I interacted with was very helpful.

I work for Allen Tate Realtors and we provided this warranty in the place that I bought. There was an issue with the gas heater so I submitted a claim to 2-10 online. It was a three-week process so it wasn’t a good experience. We were without heat for three weeks. Communication was okay but the wrong water heater was ordered and I didn't know whose fault that was.

The control panel of my heating system was bad. I submitted a claim with 2-10 over the phone and it was simple to do. I like the contractors that were sent out. They had to come back after they ordered the part, but they were fast and efficient and they got the job done.

In the beginning, submitting the claim for the dryer with 2-10 Home Buyers Warranty was kinda hard. But then the second customer service person I talked to took care of business. It was no good at first because the contractor didn’t give me an answer right away. They never called me back, and then I waited for two days. I finally called them back and said I cannot wait anymore. Then they sent me somebody else who found the issue and fixed it the same day they came to the house.

My son who has 2-10 had a good experience with them and told me about the company. Since I needed a warranty, I used his recommendation and since then, I have used them one time. I called when I had problems with the refrigerator and a guy came out. I gave him $75 and he took care of the problem. I'm satisfied with this company.

I have reported the issue with my dryer to 2-10, but I have been waiting for almost three months to get it fixed. Without a dryer, I have to go to the laundromat every week. The contractor has come out four times already. They went the first time to check on it, and the other three times, they brought new parts. But the parts didn’t work. They didn’t know what they were doing and I was really disappointed. The last time they went, I have to wait for two weeks to get the part. Also, I have to call 2-10 a lot because they never call me back to tell me what is going on. Although 20-10 cares, they don’t do anything about the situation and it really aggravates me every time I have to call them. I want to leave the contract because I’m not happy with the service.

I made a claim for my dishwasher. It would not finish each washing cycle and have an error code (blinking clean light). I paid the $75 service fee, waited several days for a contractor to show up and he replaced a part. It didn’t fix the issue and he came out 2 more times, replaced more parts but it never fixed the problem. This whole process took around 6 months. Finally the contractor said it was unrepairable and the warranty company gave us a check for $99. They claim that each appliance has a $400 limit on it and that $99 was all that was left on our claim. It is not clear in the agreement that the $400 limit includes fees they pay to contractors (we didn’t even know how much it was each time). So now I’m left with a broken dishwasher and $25 ($99 check minus the $75 fee) to go buy a new dishwasher. I would have just skipped this whole frustrating process and bought a new dishwasher 6 months ago if I had known how it would turn out.

I filed a claim with 2-10 and they assigned the claim to EMS. But EMS was horrible. They didn't even diagnose the problem correctly, and they told me that the zoning system needs to be changed and it will cost $400 to fix it. I told them to go fix it. They took a month and a half before they even came back and tried to fix it. They fixed the whole zoning system. After that, they called me and said the bill is $2400. They also said that the repair was not covered with 2-10. It didn't look reasonable, but since they have done it, I paid the first installment of $1000 to them. But the problem was still there. I called EMS and said the problem is not fixed. The guy said he would come out and fix it. When he came over, he looked at it and said there was nothing wrong and that he didn't know why it was happening. I told him that the sensor was tripping. Then he said he would change the sensor, but there was nothing wrong with it.

My fridge was not working. It was cutting off and shutting off by itself. I went through different processes, online and through the phone, to submit the claim with 2-10 Home Buyers Warranty. Next time, if I want to do anything, it’s gonna be easy. I can just submit the claim online. But for the first claim, I needed a person. As for the contractors, three people came. The first person that came just said that it was an electrical issue. Then the guy from the electrical company said it's not an electrical issue. He said came for less than one minute and collected $75, but he wasn’t the one that did the job.

Our realtor referred us to several warranty companies. After looking through brochures, I picked 2-10 Home Buyers Warranty. I submit my claims to them over the phone as I prefer to speak to somebody. And every time I've called, everybody has been very friendly. If they didn't have the answer, they looked online to check the notes there or they got information from somebody else. So, that was very helpful. The contractors that 2-10 has sent out have been really good, too. I had an experience where it just so happened that I thought it was an AC problem because of the leak. However, it ended up being that it wasn't and the gentleman was nice enough to show me where the problem was so that when the next guy comes, I could give him a heads up. It was very thoughtful as he didn't have to do any of that.

I have had 2-10 for about five years now and the experience when submitting claims with them has been okay, although some of the technicians that came out lacked experience and knowledge. But overall, it was okay. Some can complete the claim form in about an hour to an hour and a half, while some can complete it on the same day. My most recent claim with 2-10 was for the refrigerator. It was making noise and the repair was completed in about an hour and a half.

I submitted a claim with 2-10 for the refrigerator online. It asked to fill things in and it was simple to do. But then when it came down to the information getting to the other side, nobody knew who I was and where I was calling from. They had no idea that I was submitting a work order. Then, they called me back from a different number, and it was massive confusion. It was terrible. Nobody ever came and the claim has not been resolved. I had other claims with 2-10 such as the one with the water pipes in the basement and that got resolved. Someone from the water company came in the middle of the night since the pipes exploded. It was the water meter that cracked and we weren't allowed to touch it. I've had 2-10 since I've been in this home and it's a lousy insurance company.

We were left with 2-10 from the former residents and we still have the home warranty with us. When I file a claim over the phone, their reps are there to walk me through it. Their contractors are very prompt and informative. I'm very comfortable with the quality of their work too.

When I had submitted a claim to 2-10, everybody had been helpful. Getting everything started had been quite easy too. The first claim I put in was about the heating and they said that if I could get it done faster somewhere else, I could do that. However, when I did that, it ended up being $3,000 then they said that they would only reimburse $500 of it so that was a big difference in the claim. I wasn’t too happy with that part of the claim. I also put a claim for the dishwasher, but I haven't received anything to go forward. They said that I was supposed to get a new one and I haven't gotten anything about doing that. But the service contractors have all been very pleasant and helpful.

Submitting claims with 2-10 has been good and getting the claim process started has been easy. Their claims reps have been great. There was one situation where the first time a plumber was assigned to me, they didn’t call and follow up. And then the second plumber that was assigned to me set up a date, and then they came, and then they said, “We don’t service condominiums.” The third time was the charm. That was a little bit aggravating. But overall, it was okay. The service contractors that we have had have been awesome.

My most recent claim with 2-10 was because of a leak. I called and went through a representative who put the claim through. I usually like to call in instead of using the portal. The plumbing company then came out. However, when I had some drywall issues, it was a little back and forth with getting both parties there at the same time to fix things, but overall, I didn’t have any complaints. So far, my experience with 2-10 has been seamless.

It was cold and the heat was not keeping up with the cold, so we wanted to make sure that the heater was working properly. It was getting close to freezing. I submitted the claim with 2-10 over the phone, then I got a confirmation online. The process was very easy. However, I had a friend come over to the house, so I canceled the work order with 2-10 eventually. It is working now, but I am gonna call again when we get there because our electric bill was crazy high. There is something going on with the heat pump. Overall, the little experience I had with 2-10 was good.

When we bought the house, we got a home warranty from 2-10. My realty company submitted the claim and the claims process overall was pretty easy. However, since they don't have anybody in the area, my realty company had to find somebody. Still, my experience with 2-10 was good.

I wanted a home warranty program and I already had 2-10 so, it was easier to stay. I’ve been with them for four years and I find it easier to call when I submit claims. It’s simple and even though it’s not always smooth, they’re responsive. I have used the website once or twice but it feels like I may get a better response if I call because I can get the work order number and the name of the vendor. Sometimes, it takes a little while when I go online to get that follow up. Once or twice in the past, although not recently, there was a mix-up where something was routed to one of the contractors and he may not have gotten it. I was trying to make sure and follow up myself and told them that it was assigned to them and I provided the work order number. That way, you get on the contractor's radar, so it doesn't get piled in with all the other work they're doing.

Their website lists under Systems & Appliances Service Agreements, refrigerator, ice makers are covered under Standard Coverage. Well my ice maker stopped working, they scheduled a repairmen who verified the ice machine is broke. The repairmen ordered a part however, I was informed that the ice maker is not a standard covered item by a 2-10 rep. and that I have should have purchased the supreme coverage.

The air conditioning no longer blew hot air and the experience when I submitted the claim to 2-10 was fantastic. We called it in and even if I had to leave a message, they called me right back. They told me that they were gonna reach out to the contractor that would come out. It was called in on a Friday and they said that I might not hear from the contractor until Monday but we heard from them on a Saturday. They were out within 24 hours. They had to order the part and then, the part came in the next day. It wasn’t our only heater in the house, so I didn’t worry about freezing while they waited for the part. It was a very reasonable amount of time. It was super. I had to do two claims because I have three air conditioners in my home, and two of them happened to go on the blink right after each other. Every service guy that came to my house was super and they were polite. They put little covers on their shoes to come in my house. They were very cordial.

I've had a really bad experience with 2-10 Home Buyers Warranty. I called for service for my house but they didn’t solve the problem that I had in my washing machine. So sometimes the contractors are good. Sometimes, they are not. Now, the issue that I have is with the smoke detectors in the house that I have rented out. I placed the order with 2-10 but they told me that they didn't have anybody to send and check the smoke detector. They told me I would have to find somebody and then they they would need to see if they are going to cover the repair or not. But why do they have to do that? They need to send their contractor. I'm still waiting for somebody to go and check that.

I've had 2-10 since I bought my new home. My Realtor thought it was the best one to pick. I filed a claim online at first. But then, it’s been a hard time because certain things have broken again, and it was like “You can’t do it online. You gotta call.” So, that was a pain in the butt. But the customer service reps have been good. I’ve been calling the same contractor. I originally will just call them, and then they tell me I have to submit. That has been a little backwards for me. I just have to pay the $70 if it’s a new thing.

I'm a Realtor and I've been selling 2-10 Home Buyers warranties for 23 years. I've also been covered for about 20 years and they've always done a good job. I used to do American Home Shield but I switched to 2-10 exclusively about 18 years ago and I've been very happy with them. Submitting claims has also definitely gotten easier through the years and with the app. What I really like about the app also is that it gives you the contractor's information upfront. Three days seems to be the average time it takes a contractor to get to the home and for the most part, everything gets done pretty quickly. The exception would be HVAC repairs. Sometimes, those can take a little longer. But on the whole, the people 2-10 sends out are reliable and they do a good job. When there was a clog in the drain line and the water wasn't draining out of the washer, the guy fixed it. He was in there for about an hour and that was it. It was very easy.

I've had 2-10 for about 14 years and my experience when submitting a claim has always been good. I call and ask for a representative, and it has been good dealing with them. For the most part, the technicians have also been good. There are inexperienced and experienced ones. The last couple have been good but still, 2-10 can have a better selection of technicians. Overall though, the claims process is satisfactory.

We bought a 2-10 coverage in February of last year then we just renewed and that experience was easy. However, when we had water coming down and I went online and asked for a service request, 2-10 called me and said they couldn’t find anybody to do the work. It was very unusual and I didn’t love that. I had American Home Shield at my old house before we bought this one and I never had any experience where they said, “We can't find anybody to help you.” We just used 2-10 because it rolled into the new house. While 2-10 said they'll reimburse me, it was not what my understanding of any of it was and I didn’t have time for that. I'm too busy. I made a few calls then I decided I had to give up.

My experience with 2-10 Home Buyers Warranty has been very good. Whenever I submit claims to them, i do it over the phone which is easy and convenient for me. The contractors who came out were good. They fix everything. So far, everything’s good.

I file my claims with 2-10 Home Buyers Warranty by phone and they're pretty professional. The only complaint I have is it takes so long to get somebody out there. The first time was a bad experience. My hot water heater went out and I had to wait over two weeks before I got a hot water heater installed. The plumber also gave us the runaround. I used to get the plumber myself and the way he had done it, it just wasn’t very professional at all.

I submit my claims to 2-10 online, and overall, the process is taking a while. I have one for the water heater, and it has been going on for two weeks now. The contractor came out and said I needed a new water tank. 2-10 agreed, and this was last week. I called the plumber today, and apparently, 2-10 just ordered the tank yesterday and the first plumber they gave me was a two-week wait list. I requested another plumber and that took a few days for them to even do that. The response time is frustrating, and I’ve been living at my sister’s house because I have no hot water. Nevertheless, I am getting a new water tank, so that’s a plus.

My basement bar sink was recently leaking so 2-10 scheduled the appointment with the plumber. Then, the plumber came out and he had to order a faucet. It didn't take long and he came back within a couple of days with it and fixed it. This is my second year of having 2-10 and I've had to call customer service a couple of times and they were fine. They resolved my issues. Also, submitting claims is easy and I could do it online or over the phone. I would refer them for what I've worked with them on so far.

2-10 was a little bit cheaper than most companies for most of the same options and it’s pretty easy to submit a claim. It just takes a few minutes to do it online but getting a contractor out takes longer than it should. And in the times that I've had to call in, it has sometimes seemed like there was some miscommunication between representatives. But overall, it’s okay. The technicians are pretty spot-on as well. They do a good job and I like them.

My water contraction tank blew up and the 2-10 contractor who came gave a ridiculous diagnosis about the contraction tank being too big and heavy for the piping thus incorrectly installed. This was the basis for 2-10 to deny my claim. And yet there is clearly fasteners where the tank was secured. My house is newly built in an estate of upwards 100+ houses priced at average of $600k. There is no way inspectors would have signed off on the property which in any case 2-10 provided the builders warranty. Amazing how these guys are diligent to collect premiums but duck and dive to provide the professional service. I will be shopping around for other service providers.

The first time we used the 2-10 home warranty, we weren't happy with the company that they used. Our heater went out on New Year's Day last year and the contractors weren't available. Then, when they were available, they were very rude. They said that they were backed up because of the holiday. They also claimed that they were gonna have somebody call us but they never did. Still, this is our second year with 2-10 and things have been going well. The claims process is very easy. I would recommend them.

I had one provider before and I decided to try another. I saw 2-10 online and I signed up with them. I have them for the last three months now and when I submitted a claim, I had a good experience. I did it over the phone and the rep I talked to was good. They dispatched a contractor the next day but I ended up cancelling the appointment because my son came, did something, and the appliance just went off. He then changed the filters, so it started working right. All in all, having a home warranty is very valuable because once you buy appliances, the warranties go off after several years and having a warranty backup works and saves money. And if anybody asks me about 2-10, I'd tell them to apply for their warranty.

I have been with 2-10 Home Buyers Warranty for over two years now and the experience has been above average. They are easy to reach. I usually call to submit my claims and the customer service is great, although sometimes, it takes time to get someone to my house. Some contractors tend not to call when they are busy and I have to call them, while some of them are so busy they can't take the work. Nonetheless, they have been really good. I just wish that 2-10 can do a follow-up after they give us a contractor because they never follow up until I call the contractor. They are supposed to call within 24 to 48 hours, but sometimes, they would never call and I have to call them and find out what's taking them so long to get to my house.

I just call 2-10 to submit a claim and it is a very efficient and very quick process. The contractors that they've sent out were very professional and they did the work timely. If they said they were coming back, they would give me a call and let me know what time they were coming back and when to be there. I like working with them. When I had two toilets that was running, the contractor came in and fixed them. It took about an hour to fix the toilets, and he was in and out. The toilets are functioning good, but I’m going to call them probably later on today because I hear something dripping inside my house. I’m not sure where it’s coming from. But so far, I will recommend 2-10.

Our 2-10 warranty was provided by the seller and it came with the purchase of our home. But we wanted to change the package which we couldn't until our one package is over. So, when it expires, we can renew it at a different package or the same and that was one thing I wished was not that way. As for claims, recently, the air conditioner was leaking in the upstairs air-conditioned room and it was low on Freon. So, it was freezing over and there was melting and leaking through the ceiling. I called them and they have a menu in there that is pretty easy to get through. And it wasn't a long hold time so the process was not that bad. Also, the rep who helped me was great.

We got 2-10 when we bought the house on February 7th of last year. We then just renewed on a monthly basis. However, I was a little bit disappointed when I was talking to the sales rep. The sales rep said that we were getting the exact same plan, but when we got the paperwork in the mail, it wasn’t the exact same plan. They had the standard plan, and before, we had the premium one. But that’s fine. I looked at the differences, and it’s just minor stuff that it doesn’t cover.

The claims process was good, quick and easy. 2-10 helped me out a lot and although the problem didn’t get fixed because it wasn’t part of the warranty, they did send the technician. They were fast too. It was great. He went on a weekend and it was a good help. They said he did what he could. Everything worked out good and in the way I would’ve wanted it to work. 2-10 even apologized that it wasn’t covered. They're great people and I’ve had no issues at all. I wasn’t really too sure about the warranty before so I didn’t find out about this plan until my year was almost up. So I only submitted one claim with them. But I wish I would have paid attention about the warranty when I bought the house.

I’ve had coverage with 2-10 since October and submitting my claim to them is simple. I would normally call them but I don't mind going online either. Then they will say that they are submitting my claim and we would get a call from one of their vendors. We've had two vendors so far and they've been great. They told us the process and they were very informative, which we like. The more information we have about our products and the repair process is good and they were able to do that. But sometimes, there was just a lag in the time. In one of the services, there was a part that was hard to find and there should have been some communication in-between finding the part as we were in limbo. I had to initiate but in my mind, I shouldn’t have been the initiator. Other than that, we had no other issues. 2-10 was excellent. We own another house in Texas and we’re gonna see about 2-10 covering that house as well.

We've had 2-10's service since August of last year. We go to their website to submit a claim and so far, we have only used it once for an air conditioning unit issue. We were sent a great technician. He was very professional and timely. He took care of everything and all the updating were done through my email and text message. I was very pleased with him. The amount of coverage that 2-10 provides us is fine for what our needs are with the house.

I have been covered by 2-10 for three years. I had it since the beginning and since I'm happy with their service, we just continued. When submitting a claim, I talk to a customer service agent 90% of the time and open the case. One time though, there was some glitch and my claim didn’t go through. Also, when dispatching a contractor, it usually, takes 2-10 one business day. Sometimes though, it takes them three business days max to dispatch someone.

Filing a claim online was easy and I got a response within a day. When the contractor came out, he looked at the water heater and he thought that it was irreparable. So we had to we go through the process of getting approved to have a new one, which was fine. It's not a house I'm living in yet so that was not an emergency situation. It took a couple of weeks for me to finally get called back by 2-10. They said they approved it but several of the things the contractor needed to do were not covered. But those were things that I didn't think needed to be done. The contractor was probably just trying to charge extra to get some extra out of it.

We got the premium warranty from 2-10, and as soon as we moved in to our house, our plumbing system was leaking everywhere, which of course wasn’t covered in the home inspection. Though we realized that it may not be covered in the warranty ‘cause the home warranty is mostly for things like appliances, we called them before and even got the assessment done. The manager said that because we had the premium warranty, our plumbing issue would be covered because it was directly related to our washing machine not being able to drain properly.

We bought a home and it was advertised that a home warranty, 2-10 Home Buyers Warranty, came with it. I thought that it was a good idea. I was a first-time home buyer and I would get a warranty with the house so I had some guarantee with it. The house came with some appliances that were fairly new, but all of a sudden, the ice maker went out and the refrigerator was over-freezing. The temperatures were off, so I called 2-10 and they explained to me that all I would need to do was call them, pay the $100 deductible, and they would find someone to come and service the house. I said, "Okay, that's great."

I’ve been with 2-10 for two months and everything was good when I submitted a claim over the phone. The claims reps took care of me and it was a great interaction. I picked my own contractor who was out of the network. Since he has been out, I have had no issues at all. It was good having a warranty. 2-10 helped me out and people should go with them.

Submitting claims to 2-10 has been easy. They have an online website where most of the time it’s easy to go in and say what the claim is about and they would get back to me thereafter. There had been a couple of times where it has not been so easy but they have a call-in number where you can get follow-up service. The fulfillment and follow through at the end of the process needs improvement though. Every now and then, when I submit a claim, I get a back and forth sort of he said, she said. I feel like they’re playing off each other’s word to delay the service or if you don’t follow up and have someone’s name and exactly what they said, then, you get inconsistent service.

We mostly make claims online and 2-10's website is perfect. Someone follows up with us right away so it’s better than spending the time on the phone. We recently had a contractor out and he repaired our dryer, and he was good. He said what was wrong and that he would have to come back with a part. He gave me a timeframe to get a follow-up, and he came within the time he said that he would.

When my washer started leaking water, I called it in. And the contractor came out that same day. That was how quick he was. He said the barrel on the inside of the washer was not holding water. It was a brand-new washer that I had. He told 2-10 what was wrong with it. And he told me that I would be replacing my washer because it looked like it was gonna cost a lot of money to fix it.

We purchased the home and the sellers bought us the home warranty as part of the deal. 2-10 was chosen for us. We submitted a claim for a hot water heater and it went phenomenally. However, I’m dealing with one for my furnace and I’m on Day Two of no heat. I was called yesterday at 1:40 and told that 2-10 was gonna replace the furnace. At 5 o’clock, I was told that I was given the wrong information. They would have to search for the part to see if they were gonna replace the furnace or put in the new part. It was gonna take three days before they get to it. Katrina, the account executive, has been awesome. She’s been helping me through it and I’m standing by to find out.

I’ve been with 2-10 since November and when I got the fridge fixed, it went fast. So, my first experience with 2-10 was alright. However, it was a struggle with the dishwasher. I submitted the claim over the phone and the rep was good. They had the contractor come out but he didn’t turn in the paperwork like you’re supposed to do. All the guy said was that it needed to be replaced and he wouldn’t return 2-10’s phone calls or their emails and I went without a dishwasher for a month. I finally went and bought my own dishwasher. 2-10 agreed to pay for it and they reimbursed the cost yesterday.

I just got my house on the 15th of January, and the last homeowners paid for a 2-10 warranty. Submitting a claim was new to me because I’m a first time home buyer, but I know that what I have to do is call my real estate agent and she would help me through it. We had a claim submitted due to a leak in a pipe and, overall, the experience was really easy. The contractor was really nice because he explained everything that was going on and he helped us. The shower head was also broken and he showed us how to use it. When you try to turn it on, you wouldn’t know if you got hot water or cold water. So, now that he fixed it, we know where the hot water and the cold water is.

When we bought our house in November, we gave our seller options and he selected 2-10. He also paid for the warranty for the year for us. We usually call when submitting claims and put a ticket in. There was one time that we had to call on a weekend and leave it on the automated message system. The claims process seems pretty straightforward to me and I’ve never had an issue with it. Also, we haven't been displeased with the contractors they've sent out. We’ve had three visits. One of our issues ended up not being covered by our warranty and so, we obviously paid the trip charge. The other two times, they were able to fix the issue in one trip. It didn’t take long at all. It was like an hour and a half and they were in and out.

It's been over a month now and I still have no heat. I haven't received the help that I need. It's been a nightmare. I originally reached out to 2-10 Home Buyers Warranty to have someone come out and fix my heat and they had someone scheduled. I got the notification saying they were coming. But then nobody ever showed up. So I tried calling the company but nobody answered the phone all six times that I called. So I reached out to the warranty company. They said that they were sorry, that they would have someone else come out and that they would waive the fee. So I was like, “Okay. Cool.”

I got 2-10 several years ago with the purchase of the house and then, I let it go but I bought it again. I’ve been with them for two years now. I did a claim over the phone and the process could be improved a little bit. I would like the access on the phone and ordering the service to be a little simpler. I would prefer that they pick up the phone and get it taken care of instead of telling you to go online and giving you other options. Nevertheless, the rep was good and the contractor who came was excellent. He was a nice guy, friendly, prompt and he was there when he said he was going to be.

I am writing this email to Long and Foster because 2-10 Home Buyers Warranty Company was recommended to me as a reputable company to provide warranty service for our home purchase. I am strongly encouraging Long and Foster to stop recommending 2-10 to any of their customers. I am notifying 2-10 that I will register this complain on consumeraffairs.com/homeowners/2-10-home-buyers-warranty.html. I have never been so frustrated and disappointed by so-called customer service companies as I have been with 2-10 and Larry’s Appliance. We have been trying to get our 20+-year-old dishwasher repaired/replaced since November 2018! I have been misled and lied to from the very start.

After receiving conflicting information over the phone from two different representatives on why my claim was denied, I requested a letter stating the reason for denial so that I could prepare an appeal if necessary. I was given an initial estimate of 8 to 10 business days to receive the letter. It ended up taking 53 days and 5 phone calls initiated by myself, the customer (after each estimate given by the phone representative was not met) to receive the letter that added no clarity to my confusion, signed with no personal contact to address any questions.

My water heater began leaking before the holidays in December. We have had a warranty with 2-10 for about 7 years and had not had a claim. I am handy and fix many repairs myself. We had an great experience with 2-10. Called in the issue and the next day we had someone to the house to look at it to determine next steps. We needed a new water heater and 2-10 approved the replacement immediately. We scheduled the replacement at earliest available time.

On more than one occasion I made a claims for service and service provider was assigned. Service agent came and while he was servicing my appliance I received a voicemail that the claim was denied. Exact statement, which I received on two different claims was, “your claim is denied because the part was not necessary for the appliances functionality.” I bought a refrigerator with an ice maker that didn’t work, because it wasn’t necessary to the operation of the refrigerator... Really read the fine print. At this point 2-10 has lined their pockets with my money and I am left holding the bag. No thanks. Did not renew.

I had very positive interaction with the contractor that 2-10 sent out when I filed a claim for low water pressure. It was pretty easy to submit the claim, and it was an easy and quick fix.

The coverage that 2-10 provides is pretty solid and their claims process has been fine. I start out online and then when they have assigned the contractor, I usually give the contractor a follow-up call. I do not call 2-10 unless I consider the issue as an emergency. The technicians that they send out have all been good.

The claim process was great and we had people out here to fix our problems pretty quickly. The electrical contractor was great on the initial assessment but has been a nightmare since. We had higher end light fixtures in our home. When we moved into the house, all four corner LED lights were broken. Three of them were LED and one of them was a Ring device, which was an LED light with a camera. It took two weeks to get approval to get the fixtures put into place. At first, 2-10 was only willing to cover $10 of the light fixtures. But the light fixtures that we had were $90 at Home Depot for the lowest level of comparable LED fixtures. Our understanding is that our 2-10 warranty is supposed to cover comparable items. They're not gonna cover the same exact brand, necessarily, but it needs to cover comparable or better items.

I called 2-10 when I submitted a claim to 2-10 and the contractor’s professionalism was very good. He replaced a motor but that didn’t solve the problem. I called them back and he's supposed to be getting in touch with me today or tomorrow. Having a home warranty is very valuable. I pay one small deductible and they take care of whatever the issue may be. I would recommend 2-10. They handled all my issues and they've been good about anything I had.

Our washer was broken because the clothes wouldn't dry enough from the water and when we put the clothes in the dryer, it seems that they were too heavy for the dryer. We called 2-10 for both the dryer and the washer. The tech came after two days and he told us that the washer is okay and the dryer needs a belt. He said that it was gonna be a week for the belt but he never came back. We paid $100 and that was the only thing he did.

2-10 Home Buyers Warranty came with the seller of the house I bought. The builder was using 2-10 and they furnished the first year warranty. I've submitted a claim to 2-10 and it went good. The only thing I had that didn’t work out was the light in the bottom of the microwave mounted over the stove. Something happened to the control board and the light don’t work on the bottom of the microwave. They wouldn’t repair that and said that the microwave works and cooks, and the light is not needed. I disagreed with that but I just put another type of light on the bottom of the microwave myself. Other than that, they’ve responded good about any issues I had. The dishwasher had some problems in the past and AHS's contractors came out and fixed that. My interactions with their contractors have been good. They've done a good job. I sell houses too and I’ve recommended 2-10 Home Buyers Warranty to some of my clients.

I've been with 2-10 for three years and so far, the contractors who have come out have been good. When I had a microwave claim, the contractor responded in just a couple of days. Submitting claims is pretty easy as well. I do it both online and over the phone and my experience with the representatives on the line has been good overall.

It's a good idea to have a warranty. It's very valuable and my experience with 2-10 has been good so far. Submitting a claim was quick and easy. I did it over the phone and the representative I dealt with was good. I had done it on a weekend then the contractor called me the next day. They were professional when they arrived and since the service, everything has been good.

I got 2-10 through purchasing my home, and I’m very thankful that the previous homeowners provided this to me. When I made a claim, the provider that was referenced called me literally 10 minutes after I put in the request and made an appointment with me. I did it online using my mobile phone, so it wasn’t as great as I would’ve liked it to be. Overall though, it was good and very easy. The service provider was very friendly and really helpful. He showed us what had happened and talked us through it so that it wouldn’t happen in the future if we're doing some construction in my home.

I have a leak in my refrigerator so it's coming out on the freezer side. I'm having a big puddle in my kitchen every morning that I have to clean up. I had it repaired once through 2-10 last year. They sent somebody out. Now, I'm having the same issue and I put in a claim three weeks ago. Submitting the claim was easy and everything sounded really good. The reps told me I would hear something within 48 hours but I never heard anything back from anybody. The rep placed the claim but nobody came out and there was no repair. So, my appliance is still messed up.

I'm a Realtor and I give my clients different options of warranties that my other clients have enjoyed. I use 2-10 for myself but at this point, I cannot include 2-10 in there considering their level of service and the level of dissatisfaction that I’ve had. I submit claims over the phone and overall, the process is okay. The issue comes in when someone has an emergency, like when it’s 20 degrees outside and your heat goes out. 2-10’s process is the same for that. They have two business days to contact you. If it happened to be over a weekend, which sometimes happens, it’s still the same process too.

2-10 Home Buyers Warranty always fixed whatever I needed fixed and I had good service from them. You could submit a claim online. Usually, somebody answers, but you have to give them 24 hours to answer or they’ll give you the contractor's name and you could call them. I’ve been able to call the contractors about that because I deal with the same service people that's been out to my house for the last couple of years. I can call them after I put my claim in, and they try to work me in sooner than expected.

When I submitted a claim with 2-10 for my AC about two months ago, the first response was great. However, everything after that has not been. The air conditioning guy was great but the electrician wasn’t. I’m still having problems with my air conditioner and I told the electrician that they sent out. The air conditioning guy said that the breaker and the wires are undersized for the unit I have and it’s a hazard. The air conditioning people told me they were gonna put another claim in for it but we have not heard anything from it. So, I’ve been dissatisfied with my experience.

Within the first week of becoming a homeowner we discovered our refrigerator/freezer was not functioning properly, the refrigerator was not as cool as it should be and the freezer began defrosting foods and was not making ice. We contacted 2-10 on Friday, February 15 and a contractor called and came out to us on Monday, February 18. We were impressed with the turnaround from the initial call to scheduled appointment. The contractor determined the compressor was shot in our freezer and needed to be replaced.

When I was purchasing my house last year, the Realtor included 2-10's home warranty with it. The claims process is pretty simple for the most part. I’ve done it a couple of times over the phone and a couple of times online. But there are a lot of limitations that this warranty does not cover that I was not aware of. That’s a little unfortunate because I would pay the $70 to have a repairman come out. He would come out and take my $70 and say, “Oh, this isn’t covered.” But I had to pay for the service call. The first contractor that I had out was horrible. It was for a ceiling fan and the light was flickering. Instead of him calling back 2-10, he took it upon himself to take the entire fan down and replace it with a cheaper model.

I've had 2-10 Home Buyers Warranty for about nine months now. When I'm submitting a claim, it really is fine. I call in and then my husband has done it a couple of times online too. However, their reps are not very knowledgeable. I had a refrigerator that did not work for 10 weeks and I was calling multiple times a day. They kept sending people out who actually broke it more. And, I could tell that it was just some 16-year-old girl answering the phone saying, “Oh, I understand.” I also had a problem with the dishwasher for seven weeks and it was horrendous.

The pipes in our sink were all leaking and filing a claim for it online was a very simple yet great experience. The next day after I filed the claim, the contractor came out and helped diagnose the problem. He walked around with me and made sure that it was thorough and that I didn’t have any other complaints. He fixed it while I was at work and then locked my house. He was very kind. Now, everything’s working great and I've had 2-10 for our home warranty since August.

My Realtor told me you 2-10 was the best. But we had one contractor that was kinda off-putting. For some reason, they brought up things that they had to fix. They pretty much lied saying that there was nothing wrong with something but they had to just fix some issues. Other than that 2-10 has a very fast and efficient claims process.

When submitting a claim sometimes, 2-10 would tell me to go ahead and find out the contractors by myself and they would reimburse it. I did that three times but I didn't get a chance to claim back for reimbursement. That's why I'm not gonna go with them next year. They are really poor in customer service. When my roof was leaking, I called 2-10 and they said they couldn't find any contractor and that I have to find one. I asked them that if I was going to find it, why am I getting a home warranty? This also happened when I had a claim for my shower.

I had my first claim with 2-10 due to my furnace and thermostat, but it really wasn’t good service that I got. I wasn’t happy with it at all. They had no contractor here in Columbus, Indiana, which is a decent, up and coming city, that could come and work on it. They had to wait for a 24-hour period and they said they were trying to contact somebody, who is not from this city but from some surrounding area. I called them back the next day and talked to them about the situation, and they told me I could call somebody from this town but I would have to pay for it and possibly be reimbursed.

I had a dishwasher that wasn't working and I called 2-10 to submit a claim. We set up an appointment and the tech came out. He said there was nothing wrong with the dishwasher, but it wasn’t put in right. And so he just had to push it in and showed me how to do that, and then it worked okay. Also, all the smell under the sink was so bad. The garbage disposal was low. The hose wouldn’t go in and was sitting in the middle causing the smell. The tech lifted it up and that was it.

I've had the coverage with 2-10 for a year now and have submitted a few claims. I’ve been doing it online, which is easy, and everything has been straightforward with their site. Interacting with their contractors has also been good so far. Everybody that has come in has been friendly and knowledgeable.

2-10 functions as advertised. Everything is spelled out on my contract and on the website, and I’ve always had great service with them. Whenever I’ve needed something, there’s been no delay and it’s been an easy process. I usually do it all online then I’d get a call from a contractor or service provider within a day or two. The technicians that they've sent out have been fine and the work has all been done in one session. I've had coverage from 2-10 for over seven years and I’m gonna keep the service as long as I can.

2-10 was the warranty company that the seller chose and we've been covered since November 21st of last year. Recently the water pressure was really high, and it was causing the water heater to turn off. Submitting a claim wasn’t all smooth because there was a scheduling issue. But they're doing some work with some of the piping and the new water heater is scheduled to be installed tomorrow.

I submitted a claim with 2-10 for our leaking dishwasher and that worked pretty well. The contractors have great personality. When they came at first, everything seemed to work well, then it started leaking again. So, I called them back up. They came back out and the guy fixed it. The actual owner came out to check the third time and worked on the dishwasher himself.

In the summer of 2017, I turned my air conditioner on and it didn't work. I called 2-10 Home Buyers Warranty and they sent the local contract person to check it out. He wanted to sell me a whole complete setup. He said that I gotta have a new furnace and a new air conditioner because it was a heat pump and that I gotta replace all of it to the tune of $6,800. I'm in my 70's but I'm not wet behind the ears. We had a young guy before that serviced our furnace and air-conditioner needs and I called him. He came over and he fixed it for around 50 bucks. He checked out everything and he cleaned whatever he had to clean on the air-conditioner and my furnace. He said that I was just low on Freon. Also, my garbage disposal went out in 2017 and had that replaced through the home warranty but I had to pay upfront the $100 service fee even though I’m paying about $700 a year for a home warranty program.

I've had 2-10’s coverage on my home for 14 months. The warranty was part of the negotiation when I purchased my home, and I added the buy-down price or the deductible for the refrigerator and freezer. Recently, I put in a claim for my HVAC because the thermostat is not changing. But when I got the email back from 2-10, it said that the claim was for the telephone wiring, and I didn't even have any issue with it. I called 2-10 and they didn’t know why the system did that either because they had everything, including the serial number, that I had to put in for the HVAC.

The 2-10 warranty was something I decided to add on when I bought the house, and I've had the coverage for seven months now. Submitting a claim is really easy. You just call or submit it online, and they assign you to someone who will come out and take care of the problem. I typically submit claims online and there’s no difficulty with the use of the website. It gives you very specific choices and when the claim doesn’t quite fit in a box, I just click the closest one and they still send me somebody who can take care of the issue.

We have had to make several claims or phone calls to 2-10 and most of the time, there were no problems. However, the last time I called, I was not okay with it. A plumber came in to check one of the leaks that we had in one of our walls and 2-10 told the technician that it could be okay to open our wall, but there were no details why. It was gonna be covered, but it ended up that instead of 2-10 covering or paying for having to make the hole in the wall, I was having to pay for it, and I wasn’t okay with that. I understood why we had to pay for it in the end, but I wasn’t okay that they said okay in the beginning.

We've had 2-10 for about 10 years now. When I’m submitting a claim, they're not difficult. However, it’s sometimes difficult to get satisfaction. I filed claims for the refrigerator as well as the washer and the dryer. They assigned me to a repair company, but they never showed up. They didn’t wanna answer my calls too. And then, 2-10 agreed to finally purchase the items that needed to be purchased, instead of buying parts to fix it. They replaced the washer and the dryer. Other than that, most of the contractors have been good.

It’s very easy to submit a claim to 2-10 and they get back to you fast but for my air conditioner last summer in the peak, it took a week for somebody to come out. Other than that, the contractor came within two days such as when our refrigerator went out and interacting with them was fine and pleasant. I would recommend 2-10.

I called 2-10 due to our water heater not getting hot and going cold after 10 minutes. The reps were really nice and helpful and within three minutes of putting in the claim, the water company called me. The tech came out in a timely manner and he was really nice and helpful. He gave me a little bit of information on what he was doing and when he had to come back a week later to address my water again because it still wasn't getting hot, he told me what I have to do in the future so I wouldn't have to call. I've been with 2-10 since August and right now, I'm happy with them.

I submitted a claim with 2-10 for the water heater and they had a contractor out. The tech replaced the thermostat within the water heater itself. It would be 2 years in May since we've had 2-10, and when we had an issue with our refrigerator, it was fairly easy to submit the claim itself. I made a phone call and there was an automated system. I told them what was wrong and they sent a contractor to our house.

I filed a claim with 2-10 for my garage door. The work was done very well. I also have a claim for my toilet that's so old that you couldn't get a toilet ring for it. 2-10 doesn't have a plumber contractor in my area and so they want me to find a plumber, pay for the service, and they would reimburse it. Right now, the toilet is not fixed. It clogs up constantly.

I recently had an issue with the heat pump and filing a claim online is easier but I had to talk to the rep from 2-10 to work out payment issues. The rep was a little arrogant but besides that, it was all right. I explained why I was not going with their repairman when I filed a claim. I’m using my own and it shouldn’t be nobody’s issue but mine. The contractor who came was great but I didn’t want to use him. Also, 2-10 has to be a little bit quicker on repairs and with their turnaround, their fixes should be way more perfect. If my heat pump goes out right now and I call by this afternoon, the thing should be back on and running. That’s a good turnaround time and I paid the extra money.

2-10 has been very good and the service they provided met my needs. Whenever I had something broken, I would use their website to do a job order and they would make it happen. Their customer service is very good. They’re always professional and very friendly. They send a technician out to my home within 48 hours. Every single service was great except once, and that was just because the technician they sent out had some personal problems, so there was a little delay in getting my AC fixed. My latest claim with 2-10 was with the swimming pool. I had a problem with my valve accelerator that controls the filter and it was leaking and causing water to go out into the drain line. The tech who came here replaced the valve.

A friend of mine has a realty company in New Bern, North Carolina. She uses 2-10 and she told me about them. I call them for my claims. I wait, I get somebody then they reply. They are usually very good about replying. I then have to wait to hear from the service provider, whoever is gonna do whatever needs to be done. Responses from service providers depend on how busy they are. From my experience, I had a plumber who responded quicker than the electrician.

For around less than one year now, I've been with 2-10. When I had a heating issue, I got a professional contractor who was able to complete the job and do well on it.

It has been fairly easy to submit a claim with 2-10. I just submitted it online, and then they had somebody out the next day. The technicians were friendly and they did well fixing our furnace. It has been working now and we’re really happy with it.

I tried a couple of other companies but 2-10 seemed fair-priced and they didn’t have a lot of underwriting on the stuff that they cover. However, calling them to file a claim would be about 30 minutes just to get through to someone. On the other hand, filing claims with them online is easy. I had an issue one time from looking up the reviews of a contractor. I felt not very comfortable and I called 2-10 up. I told them to look into it and they did that. They switched it for me. I’ve always gotten help from their customer service. I’d recommend them to a friend.

2-10 Home Buyers Warranty was what the seller provided when I bought my house and I've had them for six months now. My experience with them was horrible. I tried to get a claim on my gas stove because the oven quit working. Their reps said do it online but it was virtually impossible. I can’t modify it. The stuff that they sent me tells me to go to the website and sign up there. I did all that but it didn't do anything for me. And when I called them, they said that I need to do it on the website. I asked the rep to show me where to put the information in but she couldn’t do it either. So, I ended up calling and talking to people. The service provider that they finally hooked me up with after several weeks, when I finally got a hold of him, doesn’t service my brand or my location. Then after another week, they couldn’t find anybody that would service my brand or my location.

2-10 was recommended by my Realtor when we purchased the home. We've had them for almost two years now and submitting claims have been very convenient and affordable. I do it over the phone as I am the kind of client who likes to listen to a voice on the other side. Whenever I call, I take down a name and the time of the call and the day. I put that in my agenda just so if anyone would say that they didn't speak to me or didn't do it or didn't say that, I'll say that they did and I spoke to this person at this time of the day.

I had a garbage disposal unit that wasn't turning on. I submitted a claim with 2-10 and they were efficient. The claims rep I worked with was professional and within two days, someone got back to me. The technician they sent out was capable. Although he had parts with him, he ended up changing the garbage disposal unit. But the garbage disposal unit is making a noise. It's not as quiet as it used to be. But it was a cheap one. Still, my experience with 2-10 has been good.

My first year home warranty experience has been rough with 2-10. During my first claim, my air-conditioner went out and they called a serviceman to my house. I was in the bathroom at the time, so I was trying hurry up and rush to get to the door. By the time I got to the door, I got a phone call from the serviceman and he was blatantly cussing me out, using all types of foul language towards me as far as me not getting to the door in time. I recently had a claim also and it was quite embarrassing. I paid $100 to have a guy tell me to change the filter. I wouldn't recommend 2-10 to anyone.

I've been with 2-10 for about a year and a half now and I’m not sure if I’m gonna renew with them this time. I’ve used them twice. Once, to replace a thermostat which was $100. I had them do it because I didn’t know any better. But I found out later, I could’ve had it done on my own for the same or less. Another was when my water heater broke and leaked. I wasn’t happy with the quality of technician that they’ve sent out. 2-10 gave me a new water heater for $100, but I wasn’t happy with the workmanship and how the tech ended up installing it into the cabinet.

When I bought the house, there was the 2-10 home warranty on it. After the contract for that expired, we took over. Recently, we had a water leak, then the water went from the bathroom over to my daughter’s room, and then it went in to her closet. The water was under the carpet and on the wall. I filed the claim over the phone to get that fixed. But that process could be improved because every time I called, it always took so long for somebody to come out. The contractor that came out to our home did okay. Right now, everything is okay.

We bought a house in North Carolina and the 2-10 warranty was only for a year from buying it, so we renewed it after the first year. Whenever I've had to file with them, I do it online and the process is really easy. The contractors that they've sent out have also been very nice. They try to do what they can to fix your problem or whatever is wrong, and it's done pretty fast.

The claims experience with 2-10 has been excellent. I've filed claims over the phone just because it's easier for me and the people there are great. They're very responsive and quick. But with the two claims I put in, I didn't use the contractors. I took the cash option and went to Home Depot. But everyone 2-10 has sent out to see what the problem was has been great. The guy who came out to try and see if he could fix the washer was fabulous.

I've had a good experience with 2-10 Home Buyers Warranty and I've had them since 2016. It's easy to submit claims online and the claims get resolved fairly quickly. Usually, it takes a day to get a contractor out. When they come, I tell them the problem I’m having and they try to resolve it. Usually, they’re good as far as troubleshooting. I’m satisfied with 2-10's service and I’d tell others to get them.

The lady that helped us find the house that we moved into was a friend of the family and she referred us to 2-10. Once, we had issues with our water heater and we submitted a claim to 2-10. The plumbing company came out on a Tuesday and looked at it and said they needed to put a work order in. We were out of hot water for a week and a half. They said they were gonna get back within two days, but on Thursday, I didn’t hear anything. I thought they were gonna come on Saturday and I had to call to see what was going on. The plumbing company said they were waiting on 2-10 to approve the work order. But when I called 2-10 they said they were waiting for the plumbing company to get back with them.

We got 2-10 when we bought the house. We've had it for three and a half years now and many of the contractors that we have used through 2-10 said that it is one of the best home warranty companies that they worked with. When I submit claims, I do it over the phone. I have tried multiple times doing online and I have never been able to make it work, which is kinda frustrating. It's easier if I can do it there and not call because I usually have to wait on hold. But the people that answer the phone are knowledgeable enough and pleasant so it's not really an issue.

I normally submit my claims to 2-10 online and it’s very simple. I had a couple of issues but I like the way that you can file a claim and it has been okay dealing with their reps. Right after we moved in, the AC went out and I didn’t have any problems. However, I had an issue with one of their contractors and they were not to be sent to my house. I had a little argument with the one from 2-10 that called but it was handled and it’s fine. Recently, we had a problem with using a propane and we shouldn't. The tech is replacing the propane kit on the unit but it hasn’t been fixed yet. The part is not in. Also, I had an electrical problem and they couldn't find a contractor to come out, so I had to find to my own contractor and ended up paying out of pocket. Nevertheless, I recommend them to my clients.

The back burner on the cooktop wasn’t cutting off. So, the stove wasn’t really off, it was still on. Knowing about it, I was stressed out and I didn't want to sleep as it would have been a fire. This was my first time submitting a claim, so I called 2-10 over the phone. The guy who helped me was amazing. He made everything easy. Then, the tech came out. He took his time and took care of everything. And, everything was good to go. It was an excellent experience.

When I submitted a claim to 2-10, I went through the tool and waited 24-48 hours for a turnaround on the service level agreement. Then, I found one of the associated partners with the company. From there, they showed up and did the work. Now, it depends on the quality of partners and I had that in question. I thought for about a period of time they were mediocre and I wasn’t kinda satisfied with it but eventually, they corrected that, found someone else and the job was done. The claims process was straightforward and it was not difficult at all once I understood what to do. I just followed how it worked.

2-10 Home Buyers Warranty had been out here a few times and the experience has been great. First thing was I had a cracked vent pipe in my bathroom and people came out, repaired it and they did a nice job. Then, a second time, people came out because I had an odor coming from the bathroom but 2-10 did not cover the cost of that because it was a plumbing issue which was bigger than what they covered. I'm still happy with the service though. I normally call to file my claims and their reps have been awesome. Plus, the contractors that they send always put shoe covers on before they come into my house, so they don't get my floors dirty, which is awesome and very considerate. Plus, they explain everything well.

We bought a new house and 2-10 Home Buyers Warranty was included with it. However, the home warranty didn’t include our washer and dryer. One time, we had an air conditioner leak. I submitted a claim online. It was quick and it worked well. I had told the lady from the contractor who was answering the phone exactly what was going on and I took a picture of the model number. However, when the person came out, he didn’t have the part that he needed. If the lady would have passed on that information, then the technician would have had it, my problems could have been solved that day. He didn't have the part and it was Friday night, so I had to wait through the weekend.

We've had 2-10 Home Buyers Warranty for 10 years and we've had a good experience. We filed our most recent claim for the water heater that was leaking. I called it in and then a rep called and said that they couldn’t find someone to come and fix it, so I needed to take care of it and 2-10 was gonna reimburse me. I started to give calls to the plumbers. And then I had questions and the person who answered the phone call was a complete mess. She didn’t know what she was talking about and she gave me the wrong information. I said that I wanted to escalate it and figure someone who knew what they were dealing with. It was a disappointment to me, but they fixed the issue and did it the right way, and there was no problem afterward. The technician who did the work was good and 2-10 reimbursed me for what they said they were gonna reimburse me for. The reimbursement period took less than 10 days which was fast.

We've had 2-10 for 12 years and submitting a claim has been very easy to do. I’ve never had any issues with getting a repair work done. And if someone doesn’t respond, they send out someone new. They’ve been excellent. I’ve done claims both online and over the phone. But I’d like to speak to somebody, as to me, it’s a little bit easier. So far, every contractor that I’ve dealt with has been very professional. I haven’t had any real issues. I’ve had somebody come out and then I needed a follow-up and they didn’t respond. But I was able to call in and 2-10 just dispatched a different company. Having the warranty has been very valuable. It came in very handy when things would go wrong. They were e-mailed to mitigate the cost that I’ve spent to get those items fixed.

We've had 2-10 for a year and a few months now and submitting a claim with them has been easy. It takes the contractors a while to respond, but other than that, they’re fine.

Our experience with 2-10 has been good so far. The initial coverage was for two years, then we've had it for an additional two years. The premiums are reasonable for the service that we got. But whenever I submitted claims, I did this online as they didn't have very easy access over the phone. Doing it online was not the easiest and their website was not the most user-friendly, but it was doable.

I submitted two separate claims with 2-10 on the same day. I did it online and I was contacted by the companies. One claim was related to the garage door and the other one was related to plumbing. One situation was resolved, while we need to get back and make a decision for the other one. The service was prompt and I appreciated it. I was happily surprised, compared to our last warranty company, of the service happening within the next business day.

The warranty service is great. The people on the phone are nice enough. But with my two experiences, I haven't been real big on either of the contractors that they sent out. So I've been using my own people to get things done. I've been doing the buyout option because their people haven't been showing up. Like for my Freon split system claim, the guy said he would be coming out at a certain time but he never came out. He never called either. I finally got in touch with him three days later and said I would just go with my own person instead of him making me waste my time with this. The warranty company said it would be covered. I can get the receipt and the bill, and take care of it myself. That option has seemed to be less hassle for me. It won't be that way for everybody but I work in the service industry so I know a lot of people from a lot of different jobs that would come out and do things the day I asked them.

I've had 2-10 Home Buyers Warranty since the day I bought my home. Submitting a claim to them was very easy. I just called, told the rep what was going on and the next thing you know, he got contractors calling me and they were dispatched the next day. The contractors were great. They explained everything and they weren’t here forever. We even had to get a hot water heater replaced and they were in and out in two hours. 2-10 Home Buyers Warranty is very valuable because when things go wrong, the cost is not completely out of pocket. We’ll definitely recommend them and we’ll probably be renewing ours.

My furnace continuously runs. I submitted a claim over the phone to 2-10 Home Buyers. Though that process was easy, and the person whom I worked with was helpful because of the fact that the contractors went without me being there, the problem is not fixed. The contractor never even told me that they came out January 31st. I then contacted them February 12th because I didn't know they had been out. They only sent the receipt via email. 2-10 should have followed up with me too. I'm not really happy with any of the things that happened.

The dishwasher had draining issues and wouldn't drain well. It was connected to some tube and it came to a point where we hadn't used it in a couple of days and it had filled with water. When we opened it, it all flooded out, so we were ready to put in for a new dishwasher. We submitted the claim with 2-10 Home Buyers Warranty online and I selected the option to have them reimburse me the $100, that I would have paid towards the warranty, for the purchase. We opted to do that instead of having them do the claim. We purchased a new dishwasher, then we had the company we purchased it from install it. Once I have the receipt, I can submit it and 2-10 will reimburse me the $100.

On my realtor’s recommendation, I got 2-10 and have been with them for two months now. I submitted one claim over the phone and had a good experience with their rep. The contractors who came in were professional and courteous. I met with them and talked about the project. They told me what they repaired and followed up.

I submitted a claim for my furnace through 2-10, and it took me a month to have heat so that didn't make me happy. The contractor told me the issue was my circuit board and it was gonna be two weeks for them to get that on order because they had to go through the warranty company for it. Once that came, they told me that wasn't just the only part. It turned out that the gas valve went and that would be another two weeks. When I asked why they couldn't get the part, they said they couldn't just buy it and chargeback. So I was without heat for an entire month because of that.

2-10 was the best option that our realtor gave us and they've been great so far. I submitted a claim and then they called me the next day, so it was really easy. The gentleman that came was really nice. We even chitchatted for a little bit, and he fixed my exhaust fan and left within 15 to 20 minutes. Now it's working perfect.

2-10 Home Buyers’ customer service was great when I called to submit a claim for a clogged drain issue. They walked me through what was covered and got the process started. The technician sent out was thorough and got the job done. It ended being a bit more involved than initially and he took the time and step to make sure to understand the issue and resolve it. The drain has been fine since the repair and my experience with 2-10 has been good so far.

When I purchased a home, I bought the coverage of 2-10 Home Buyers Warranty for it. A family friend told me about 2-10. We had to use them once and our experience with them has been very good. Submitting my first claim was easy. I called it in and a technician came out quickly. He advised me on what was wrong and what needed to be done. Some of it was simple. He changed the filters in the air conditioning unit and fixed another thing. He was nice and very informative, and he resolved the problem quickly.

We’ve been 2-10 Home Buyers Warranty clients for two years and we have many issues with them. The contractors have been fine and easy to work with but 2-10's employees have been really challenging. We've had numerous repair claims that needed to be done to the house that were not covered for minute reasons not specified in the contract. We had roof leaks that took over six weeks to repair because they didn’t wanna pay for certain things. It was a $200 repair. We had our heat go out during an ice storm here. The temperature was 5 degrees and we got it fixed after hours. They were supposed to reimburse us for that service given it was an emergency situation but they denied our claim.

We purchased our home at the end of November and 2-10 was sold with it. Their claim process was pretty good. It was nice to get through on the phone to talk to someone versus having to wait or being cut-off like I was when I had my other home warranty with our last house. When we had a claim, a repairman came out and looked at everything on our oven. The first time, Bosch wasn't open or out for training so he wasn't able to get any assistance and any diagnostic information.