2-10 Home Buyers Warranty Reviews

We have put in a claim for one of our air conditioning units on the weekend and it is Thursday already and I still have not gotten a call from the contractor. It is really hot in Tucson right now at 115, and I am sure they are busy but calling to let me know when they are possibly going to come would have been nice. And also just a year ago, on a different air conditioning unit we have, they did not do a suitable repair so we just had someone come privately to do the repair properly. But the majority of the contractors we had have been good. So it has not been a perfect experience but it has been good.

This problem I’ve got for our oven is not their fault, it's just a part that keeps going bad. We’ve contacted the manufacturer and they don’t seem to give a damn. Unfortunately, it costs me $60 every time they come out to replace the darn thing but the part needed is a lot more money than that. Nevertheless, the contractors have been honest. They’ve been on time and that’s important to me. Their work has been fine too.

But for the stovetop, it took about four days before the technician came out. It had a crack that runs across it and it needs to be replaced. However, I've now been waiting two months for them to do something about it. It's getting worse too. Now, the one burner that I can use is overheating and that’s really a safety hazard. I called them and they said they needed a model number. The technician never sent it out, so I gave it to them but that has been over a month ago. Then they needed a picture of it and I sent that to them too. The contractor should be the one to try to get the job done and send all the information in. In comparison, we once had a plumbing problem and they fixed that right away. We were really pleased with that. It seems to be the appliance repair department that's lacking. I don't think it's all 2-10 though. It's partly the provider in this area also. 2-10 needs a better selection of providers in this area. So I'm not a happy camper right now.

I've tried to call them last week but I was on hold for so long that I had to hang up because I had to go and pick a child up from daycare. I'm really frustrated over this. If they're not gonna do it, they just need to say that. I'm just about ready to cancel them. In fact, I'm gonna call them today and if they’re not gonna fix it, I’ll just have to terminate them and get somebody else.

On Friday, I called again because the parts still hadn't been received. After sitting on hold and being passed around for an hour and 45 minutes, I was told that one of the parts is no longer manufactured, and they've put us on back order so that once they receive enough interest in the part (it's a control panel, so not just a minor part needed) they would start manufacturing it again. Who knows when this will happen!?

Then I was told that they usually get authorization from the homeowner before they do this... and we NEVER gave authorization. My husband called back, and now they're trying to tell him we DID give authorization to have the part placed on back order (FALSE STATEMENT) and they would either issue us a check for the parts (which we never authorized ordering and they equal approximately $300...not enough to replace our fridge) or we can wait until the part is manufactured again. So no resolution and now we're out a fridge... when we pay HUNDREDS of dollars for this warranty and the issue hasn't been taken care of. We're currently seeking legal counsel for this.

5, 5:30, 6, 6:30, 7, 7:30 - no call, no show. So I call him on Monday. He comes at me with the sad sob excuse that it started raining on him on Friday. As I recall, phones still work in the rain. He asks if I am available that day - I tell him that I am working. I instead offer up another day when I am working from home and he confirms that he will be there. That day comes and goes, no call, no show. I reach out to Total Air Care - they get frosty with me saying that I'd signed the paperwork and that I agreed the work was finished. I shot back, I signed the paperwork to say the tech had been out there and that I agreed to pay the $100 service charge. It said nothing about problem resolution. What a SCAM! They finally call back and schedule a new tech who comes out and finds a broken pipe, and fixes it. That was about 3 weeks ago. Now my A/C is not blowing cold air. My suspicion is that he did not put enough coolant in the machine.

As someone else said - I believe that 2-10 gets the absolute worse of the bottom feeders and keep going until they wear you out. Do your homework. I am considering a warranty that will let you chose your own tech. I would rather that, having the warranty pay a nice portion of the services, if not all, with some coming out of my own pocket towards the repair, knowing the work will get done correctly, rather than having to keep making service calls.

Original Review: June 22, 2017

Will definitely NOT be renewing my service with you guys after today. I've been 3 days with NO AC. HVAC contractor said I needed electrical work. 2-10 sent me to 3 companies who didn't have any availability for weeks!!! They claimed they did not have any more contractors in the area but I could call my own! I finally found my own electrician to diagnose the problem and could do the work tomorrow JUST FOR 2-10 TO TELL ME 800$ was TOO MUCH for a panel upgrade (which was necessary to fix ONE of the issues with the A/C). They suddenly found another contractors that they need to get a 2nd opinion from! Considering the fact that I had been quoted 1000+ in the past for an upgrade I didn't think 800 was too much. SMH now me and my 3 young kids with asthma have to spend yet another day with NO A/C! AND wait for another electrician to come out. So glad my contract is about to EXPIRE!

So, another lady called. And I told her to apologize to the lady that I went off on. Then they got somebody out right quick and the guy was professional. He was real nice. Then there’s also a time that I wasn't comfortable with a plumber that Quality sent out. And I told the rep that the guy just looked like he was on drugs. He was more persuaded on trying to fix my toilet and he wanted to do stuff on the side like, "I got this toilet. I can put it in for you." And I was like, "No, that's okay." But overall, 2-10 is good and I like them. Out of 15 years and one incident overall. Everyone makes mistakes somewhere down the line.

I was contacted by 2-10 yesterday and informed that I would have to pay $1700 out of pocket since the contract only authorizes up to a 13 seer upgrade, which again, is not available anymore. I called and talked to a representative who kept saying there was nothing they could do. Meanwhile, it is June in Arkansas, I'm getting no assistance and feel as though I'm being robbed out of $1700 and have 2 small children at home. If I could get some sort of assistance, that would be great.

UPDATED ON 08/12/2017: Recently I had issues getting 2-10 to honor their obligations under the HVAC warranty. I had a 20+ year old HVAC system in which the A/C coil had disintegrated. They eventually did agree to fix the entire issue, but it resulted in my family being without downstairs A/C for the month of July in Arkansas. The whole issue stemmed from incorrect wording in their HVAC contract, which authorizes upgrades to 13 SEER regulations. 14 SEER has been the Federal Regulation for quite sometime now, yet their contract still states 13 SEER. This is possibly used to tell the customer that a compressor upgrade is not authorized and try to beat them out of $1,700, like they tried to do with me.

I also found out from my HVAC installer that 2-10 was trying to get him to temporarily fix my 20+ year old unit instead of doing the right thing and replace it. When he refused to do this, they threatened to stop using him, to which he told them good luck finding another contractor to work for them in this area, since he was the only one left that would.

If something reoccurs, we wonder if we try to follow up on it or if it is too late by the time we realize something is reoccurring. There was something about a squeaky furnace at one time and 2-10 said if I'm going to address that, the other claim already expired so I’d have to redo it from scratch, which I didn’t bother with because I didn’t want to pay the deductible a second time.

But most of the contractors are pretty good. The guy we had to call out for the water heater was fantastic. He looked at it, told us where’s the issue and that he'll call 2-10, find out what’s covered, what’s not covered, and give me an estimate based off of all that for the replacement. Then he came back and showed me the options and what they’ll cover. So he was very efficient. But the guy that came out for the toilet one time was a little questionable but he’s not one of their main plumbers at that particular contractor. Overall, it’s been a good business decision to have the insurance.

Our thermostat stopped working a full week ago on the same unit. Multiple contractors were scheduled. The one who showed up quickly diagnosed that a new thermostat was needed Saturday. Now on Monday my husband called to follow up and the warranty company is sending ANOTHER contractor come out for an unnamed reason. On top of all this they have to order the specific part and we will still be without air conditioning in Georgia in June!!! They are TERRIBLE! Customer service has been no help. They always assign terrible companies to do the work that we can't even find online. Choose a different company!

I brought in the outside contractor to "diagnose" the problem and provide an estimate. He told me the A/C unit was 12 years old and needed to be replaced. A repair, which he quoted for $3700 would be throwing money away. He strongly recommended replacing the unit. After understanding what was wrong with the unit I'd be surprised if any reputable HVAC contractor would even attempt to repair it and stand behind it. We called 2-10 for authorization to proceed with something. Our contractor explained that the units had several leaks in it and that's why it was failing. Fixing the leaks would only be a temporary solution. The claims adjuster asked why all the leaks. The contractor who has almost 20 years experience with these systems replied that probably normal wear and tear caused the failures.

We have the HVAC "Plus" option on our 2-10 policy (An extra $99 per year). Unfortunately for us the claims adjuster found every reason in the book to only authorize a $303. Most of what was required to repair the unit wasn't covered. And so much for them "replacing" the system. It won't happen. As so many others have reported on this website this company is not customer-oriented. I have totally wasted $548 on a so-called warranty that is absolutely worthless in my opinion. I would strongly recommend to anybody that thinks about buying one of these policies that 2-10 maintains sole discretion to repair or replace even if the entire system is shot. My contractor and I also spent a considerable amount of time on hold, on the phone. They were probably fielding too many complaints like mine. I would not recommend 2-10 Home Warranty to anybody.

2-10 Home Warranty explained to me that they do not keep records that old - it has only been 18 months! This seems quite suspicious as one would think that 2-10 Home Warranty would like to avoid paying for a repair more than once. If they do not have records of what was done to my home, how do they prove they already paid for the work the first time? This is incredibly poor business practice and I am completely dissatisfied. Luckily, I have the contact information of the contractors and have been attempting to contact them directly. Shame on you, 2-10!!!

A day later still no ice. He returned the next day and said, "I do not know. Nothing more I can do." I contact 2-10 again and they send out another repair person for diagnostic work. He worked on diagnosing and said that the board that was replaced in less than 2 minutes by the prior person is not working. He then proceeded to request a new board to be ordered. That is when 2-10 has the poorest process to continue. We are not in the second month of the ice maker not working. 2-10 contacts at their number are no help and put you on hold for hours not able to find out what is going on. The repair person is having the same problem getting assistance and service from the same contacts. There is not any # or information to contact a home office to resolve these problems at a higher level. Just the contacts and the supervisor that is never available.

I am now at June 18, 2017 and I am holding for hours on hold with 2-10 and they do not have any idea where the parts are and why they are not being ordered. Myself and the repair person are getting nowhere and not able to get my fridge repaired. This is the worst home warranty to ever have. Please help. We need ice. It is summer time.

So far it has been great except for when my renewal time comes up, they raise my fee every year even though I have only used the warranty for about four times. They give me an explanation as to why but as consumers, we want to know why and how. However, it’s great to have. They’re all professional and anyone looking for a home warranty should give them a call.

Last year, 2-10 spent $2,500 and this year, they have to spend $2,000. When we have a problem, my husband talks to the manager and he asks him if they can please change the unit but they're not doing it. They're trying to save some money for a while on-the-spot but in the long run, they are spending a lot of money. Our AC can break down anytime, they still have to spend money in the future and they've been doing it for years. If they have to fix it, it takes a week. But it's not that hard to submit a claim, a report or to talk to anybody and the actual contractors are good. We can talk to 2-10 easily and they are reachable. If it's for a dishwasher, it's not a problem but if it's the refrigerator or the AC in Orlando, it's hard.

SO what happened this spring? Compressor failed. Again, I begged them to just do the right thing and replace the system. I even offered to pay 2k out of my own pocket so that my family wouldn't have to live in the heat any longer. But no, they acted like I was crazy for suggesting such a thing. They were only concerned with the CURRENT diagnosis, not taking into account earlier issues which is absurd.

It took them almost SIX WEEKS to do the repair. (which was to just replace the compressor not the coils where the leak most likely is). During this 6 weeks both my 3 year old and my 6 year old were sick with 104 degree fevers and having to sleep in 80 degree rooms so I went and spent 400 of my own money for a portable A/C unit. They repaired the compressor last week and now the whole system has just gone down AGAIN! Probably from the new compressor blowing out the leak seal which is exactly what I told them was going to happen. Again, the demeanor of their associates is always pleasant, even when I am not. I have been very impressed with them but their decision making is awful. They can redeem themselves by finally doing the right thing this time but if it takes ANOTHER 6 weeks I am going to EXPLODE!

My husband is an invalid and has various other medical conditions and is currently sleeping on the couch downstairs because it is dangerously hot for him to sleep upstairs when the outside temp alone is 90 degrees. I also am a senior citizen with a few health issues and the extreme heat in our home is not healthy for either of us. I NEED MY A/C FIXED ASAP!!!

I'm sure if I was with another home warranty company it would not have taken this long. I have made the copay and expect work to be done in a timely manner. The service that I am getting from your company is NOT ACCEPTABLE. Even after the contractor gets the part needed there will still be a delay depending on when they will have a opening to come out and complete the job. This is not the first time I have had to wait more than a month for a claim to be settled with your company. The last one was December 2016 and I waited over a month and a half to have my washing machine claim settled.

The tech that wasn't busy and would come at night, 2-10 wouldn't pay for and I finally wound up paying for it. 2-10 left me a long message on the phone about who I could call to get a refund but I didn't like that at all. But anything that's not urgent, 2-10 seems to do well enough. There has been no problem with the dishwasher. I had also tried roofing, but they didn't have any contractors that did metal roofs, but it wasn't as horrendous as the air condition experience.

2 different times and still the fridge doesn't work! It's been 2 weeks. And there's absolutely no follow through. You call to talk to a supervisor, they make sure you are on the phone for at least an hour until you decide it is not worth your time and decide to give up. AC broke. Third time. Every time they send the same contractor and comes in with a list of repairs. Still broken and now a bunch of out of pocket "uncovered" items. Save your money. Go with another company. They're the worst!

June 4th WH stopped, and couldn't get it lit again. Called, arranged for original plumber to recall. After waiting 4 days for appointment, plumber couldn't explain why WH went out, after a while got it running again. It stayed lit for less than a day, and will not re-light. Original plumber couldn't service for 4 days. Called 2-10 to transfer to another plumber, but they don't have one in the Olympia WA area. They promised that dispatch would get a hold of us within 3 working days, (6 days). They do not consider installing WH known for having a failing switch a problem. They are not willing to pay for original plumber over-time to fix the issue, or insist original plumber fix it on own dime quickly.

They insist we have an option to go out of network, but they will not promise to pay anything. There are multiple plumbers that do 24/7 service in the area, but they would not call to arrange a contract. Escalated to 2-10 corporate, but do not expect to hear back from them. Called original plumber and they said the warranty service does not cover after hours or weekend service time. We can pay for emergency service to fix a faulty switch installed by 2-10 HW contracted plumber. Had considered adding another warranty to recent home purchase. However with lack of customer support and unwillingness to stand behind contracted work, or even negotiate a win-win solution, I am not considering it extending their service at this time. Will add pictures next time I make the 6hr round trip to the house.

PS. I am in the process of selling a home, that I have agreed to provide a homeowner's warranty on, but will not be using your services for this. I will definitely be utilizing someone else's services for this home, and will recommend that everyone do the same. I was also told that I could submit a claim for reimbursement of my deductible, but was not given proper channels for submission.

We submitted a claim for the air conditioner and we had a terrible time with it because the guy that came out promised to come back the next day and he got work done on something, and he took off somewhere else. So, we had to wait for three days and I thought I was gonna die since that was in July and it was 110 degrees. But I don’t blame him for not coming back because it was a time when 3,000 people had their air conditioners go out. So my daughter was getting ready to take me and my dog down to the hotel down here on Grand so we could at least have some cool weather. And then we went out and bought an air conditioner for the room but it didn't work because the house is too big. The service guys pounded on old air conditioner a while and fixed it, and it has worked since.

The only thing is that sometimes 2-10 don't fix the things that I really need to be fixed like my sink. The thing that you pull up to hold the water into the sink and let it out broke and fell down into the pipe and they said they wouldn't fix it. Other than that, we'd recommend 2-10 to somebody. And we're moving into another house when it gets built. So, 2-10 will probably go with us.

Needless to say, I was rude on the phone. My air is still broken and as far as I can tell it will remain so unless I pay for a new unit. So you tell me... why have a warranty. Today's date 06/08/2017. Feeling completely ripped off. Normal daytime temp here is 90 plus degrees. I wonder if the price of the part is the problem. About 2000 bucks. Maybe they just don't want to pay? Imagine that!

I called again today, call center gave me the same answer they did two weeks ago, claimed contractor did not provide diagnosis. I asked to speak to a supervisor, I got transferred to claim management department, who put me on hold twice then eventually call got cut off. Shanika did call me back to tell me that the heat pump unit does not need to be changed and only need to change compressor and need the compressor model and part numbers to move forward. She stated that the brand new compressor was put in last September. I asked her when will this be done as it has been over a month and she provided the standard response: "We will try to get this resolved for you as soon as we can."

First, she was not the person who came out to the house nor the expert, how would she determine that the entire unit does not need to be replaced? Second, if the compressor was new and was put in back in September 2016, shouldn't that work order be on file for her to look up model and part numbers? So as of now, 6 June 8:36 pm, over a month later, still no resolution, AC still broken, my tenants want compensations for an overheated house where they cannot sleep which affect their studies. I paid for the warranty for 3 years for services that have been unacceptable, and only a year in. I will contact Maryland office of attorney general next to ask them what my next course of action should be. I will also seek out info of this company's execs and will contact them or have my lawyer contact them if this issue is not resolved by 10 June. Work order number is **.

When I finally got in contact with someone, they told me they saw that I had emailed them the invoice, but that the representative failed to upload it. They asked me to send it again. Then a week passes and I still have heard nothing. I call again and they again asked me to send in my invoice. A few days passes and I've heard nothing, even though the rep said she would respond to me to let me know she received our invoice. So I call again. After trying to talk to someone, I get a call back two hours later and they inform me that they aren't going to reimburse us at all since the part was under manufacturer's warranty.

Well even though the part was under the manufacturer's warranty, the 12 gallons of refrigerant and labor were not. They told me we were SOL for the $1400, because the part was the reason we lost all of the refrigerant. Basically, we bought a home warranty, that includes AC repairs, for something they won't cover since it's "covered under warranty." Why even bother having a warranty with them?! We are cancelling our policies and will be going with a better company.

To take a month on a claim is unacceptable. And to top it off, when the contractor came to my home last Friday (a month in) he found a problem and stopped there without going deeper to thoroughly diagnose the issue. When I asked him if he checked the coil (where the leaks are) he said no. I finally asked him to leave. Now I am back on the phone with 2-10 trying to get to a supervisor. To treat a customer with such poor service is beyond my understanding. Luckily, I am stubborn enough that I will fight this to the end. Wish me luck. I cannot recommend 2-10 Home Buyers Warranty.

The issue is with water in my house - pressure is too high and the hot water tank keeps popping off, so I called 2-10. At first not too bad about getting someone in touch with me - their choice on plumber. Plumber was actually pretty good, not flexible on his times to come, but overall good and thorough (which is most the reason they get 2 stars instead of 1). They evaluated the issue very well and came up with 3 items to fix the issues properly. A new pressure reducing valve to the house, replacing a failed temperature device on hot water tank, and a tempering valve to control the water going to the house - last one is needed based on the type of heating system that is in the house. 2-10 approved 2 of the 3 - they would not cover the tempering valve - said it was "new" equipment and they only service current items.

The tempering valve is not only required by code, but is a safety item to prevent scalding or burning. While some of the customer service people on the phone said they "understood" it was still denied by the people they "checked" with. A warranty is meant to fix things when they are not working - and fixing does not mean fix partially - especially when it involves safety. It is very apparent to me they are not concerned with approving what needs to be done safely to make the repairs properly as much as they are about saving and making money. I made each of the people I spoke with aware that the decision they made to not safely repair the issue, with the recommendations of the plumber 2-10 provided, who actually had their eyes on the system, will be considered negligence when my son, my wife, or myself gets burned by scalding hot water - and they will have to explain that to the proper authority.

They sent a technician to repair the microwave on 3/23. We paid $75.00 for the visit. The technician stated the sensors needed to be replaced. It would take 7 business days to replace. Two months later and 3 additional work orders to have it repaired to then be told by 2-10 they would not repair or replace because the model was not covered in the contract.

What type of warranty company issues a contract to cover an appliance - gets confirmation from the manufacturer on a taped conversation that the microwave is a built in unit and refuses to honor the contract? The answer is a company that is dishonest and not reputable. Stay away from this company. Do NOT sign any contracts with them. Their customer service is the worst I have ever experienced and after 10 weeks of being jerked around they will not honor your contract.

We had an appliance guy come out for the refrigerator and dishwasher that started leaking, it was 100.00 per each appliance on the same visit from the same repairman. We said no to him looking at the dishwasher and just bought a new one before he charged us another 100.00 to say the problem wouldn't be covered. With the Customer Service you call to say you have a problem that needs repairs, they have been nice but Customer Service you talk to when they won't cover something are as rude as they come. Hateful is a better word.

I have hung up on them twice already, today being 1 of the 2 times. We have a Heat & Air person coming out today also, I guess we will see how that goes or if it's another 100.00 thrown in the garbage for them to say, "Your warranty doesn't cover that" by another rude customer service rep. If it happens again I will cancel our contract today.

When I called on a Saturday, a claims person told me it was going to take until Monday for the contractor to call back. They did call on Monday and they said they'll come on Tuesday or Wednesday. But I said we really needed them to come that day. A tech came that afternoon while the rain was pouring down. It was very nice. He checked that we had changed the filters on our air conditioning system. He went out and looked at the thing and diagnosed the problem. He then contacted 2-10 Home Buyers and he fixed the problem right there on the spot. It has really been a good experience.

To make sure I am home I call off of work and wait for the contractor. The contractor calls and states that he is 45 min out. After an hour and a half has passed I call him back and he states that he has already been to my home and on his way to his next job. I call the 2-10 again and let them know to send someone else and I do not want this gentleman out to my home. The 2nd contractor I was told would arrive the following Saturday again between the hours 12-4. My husband and I wait and again no contractor arrives. I call in once again and was advised another contractor will contact me for an appt. The next time I was contacted was the following Monday when the contractor was outside my home. Just happy a contractor arrived while I was home. I opened the door and while he diagnosed my a/c I kindly waited with $100 for his visit.

Shortly after 2-10 called me to let me know I would need to pay $632 for my out of pocket costs for my unit. I requested a breakdown and was transferred. I asked the 2nd rep the same question and after a combined total of 42 min on the phone with both reps I was advised that my account was not documented correctly and they would need to call me back. The rep also advised that my cost could go up. I advised her that, "You called me to pay $632 with an undocumented account and no information as to my questions." She apologized as all customer reps are trained to do and again I am left where I started waiting for answers.

I received an email advising another contractor will be coming to my home. Knowing I pay $100 every time a contractor comes out I call 2-10 again to find out what is going on since it has been 4 days since I was supposed to receive a call. I was advised my out of pocket expenses were now over $1300! I again asked for the breakdown. At this time I am so extremely frustrated with the reps reading from the screen I email the contractor for a better understanding.

I was very satisfied with the breakdown that I received from the contractor himself. Among the parts that were not covered under my insurance that I pay monthly was a rollout switch for my furnace to automatically cut my furnace off when it gets too hot preventing such issues as my house burning down! The contractor advised me that this had previously been cut and bypassed. Along with that the issues and money that I racked up with this visit was somehow not seen by the previous contractor that 2-10 sent to service my a/c as they say my biggest investment.

I immediately get off the phone with the contractor and call 2-10. I question the fact that I was not advised of the hazardous situation that the contractor had advised me the previous contractor had left my home in. At this time I cannot even think about the fact that if the previous contractor they had contracted had done their job I would not have such a huge problem today!

The rep advised me that I will need to contact and file a claim for my home insurance since every year I sign a new contract with 2-10 they are no longer responsible for the claims in that year. She advised the best she can do is escalate this to the department for property damage to my home. At this point I am furious! The one time that I really need assistance and guidance I am left waiting after calling off of my job, given miscommunication, and left with an extreme fire hazard in my home!! I reached out for their services so that my home would be protected and I was able to trust the contractors that I let inside of my home.

I have reached back out to the contractor myself to make arrangements that everything concerning my unit would be fixed properly and my family will be safe going forward. I will continue to follow up to find out what is done with the previous contractor to make sure the contractor I was sent previously is not sent to anyone else's home! I got 2-10 to bypass much of the headache and aggravation of having to work with contractors and being taken advantage of. I was advised to call 2-10 back in a couple days to make my payment of $1300. As disgusted as I am, all I want is to get this hazard fixed in my home immediately!!

I finally found my own plumber who responded the same day I called. Unfortunately, despite its failure to find me a plumber and the inconvenience of the water and sewage problem, 2-10 Home Warranty's reimbursement was only $72. On top of that, although the plan covers clearing sewer line blockage, if the cause of the blockage turns out to be root encroachment the coverage is negated! Don't waste your time and money on 2-10 Home Warranty.

UPDATED ON 06/24/2017: When my sewer pipe backed up and sewer water came up through the floor drain, I contacted 2-10 Home Warranty to get a plumber. Over the course of a week, 2-10 dispatched three different plumbing companies, and none of them responded, nor could I or the 2-10 agent get these plumbing companies to answer calls. Having waited for too long already, I called a plumber on my own who snaked and cleared the main sewer line. For all of my troubles, and despite their inability to find me a plumber, 2-10 reimbursed me only $68 for the $598 job because it was an out of network plumber.

Even more infuriating was that despite having talked to multiple 2-10 Home Warranty agents who assured me they would talk to their manager, and then submitting along with the invoice a memo detailing my ordeal, it was only after I posted this story on CONSUMERAFFAIRS.COM that I received an email and a phone call from a 2-10 Warranty customer care representative. By that time I had canceled my policy, which, said the representative, made it impossible for 2-10 to send me any more money, unless, she suggested, I reinstate my policy. I declined and pointed out to her that 2-10 Home Warranty apparently pays more attention to CONSUMERAFFAIRS.COM than to their customers who need help. I want to thank CONSUMERAFFAIRS.COM for getting their attention.

The technician who came out to our home indicated that it would be after Memorial Day if the part was not in prior to the weekend. Well, it has definitely been available prior to the weekend, 5/24 to be exact according to 2-10 and the confirmation email received. This is ridiculous! No return call or email. Suzy with 2-10 indicated that in order to utilize another Contractor at this point will prolong the order, but if they were on the ball 5/24 or prior we would have air now!!!

Well, tomorrow's Friday and I bet they don't work on holiday weekends! Thanks for such poor customer service that they don't even rate the one star (it made me rate). Folks, if you're looking for any type of homeowner warranty, skip this company, they just want your money!! This is my 12th and last year with them! I'm sure I've paid over and above the cost of a lousy compressor by now! Beware!

I have submitted a claim online and I have done it over the phone. It was easy and they were prompt. They have nice employees. The service contractors have all been very good. It's a small town and some of them are known. Some I know by reputation and they're all very respectful and timely so far. I had one issue which wasn't 2-10's fault. They didn't have any decent service people for that in the area because Texarkana is not a very big town. We've finally got that resolved to my satisfaction and theirs. They let me use somebody out of their system. I've had them for 5 years or longer and they could not be better. I'm very pleased and recommended them to my own son. They're very user-friendly and willing to work with you. I recommend them to everybody.

I have owned the house for 3-4 months and I already have to replace the roof at my expense... at least for the insurance deductible and possibly when I incur a higher premium if I involve the insurance. I will likely not use the same roofer. Therefore my warranty for the roof will be worthless going forward. My argument is: How could the warranty not apply if the builder admits the shingles were not sealed? How could the unsealed shingles be expected to not sustain damage in a wind, regardless whether it exceeds the specification or not. And had they been sealed, they MAY have withstood a heavy wind as there are several factors that might come into play for the roof to be damaged.

The plumbing service that was requested on 3/23/2017 was never complete. The worker came out, stabilized the leak in master bedroom and said he would be back. He said he was going to order a faucet and come back and install it. He never did! Budget plumbing was unreachable. Their voicemail states that they don't check their voicemails and that it would be best if you called back. They never called back or came back to my residence. 2-10 tried calling them too and because of no answer they decided to send other contractor out!!!

This new company came out 2 weeks ago so around the first week in May. He said it was an easy fix and cut a hole in my kitchen and said he would be back "sometime next week". No call, no show, AGAIN! After several calls to 2-10, I was told someone from contractor relations would call. No calls. I attempted to get a direct number but was denied. Still no call. How can an issue stemmed from 3/23/2017 still go unresolved.

I called yesterday and the customer rep was by far the best yet. She seen that the initial order was put in the system as an HVAC issue which would cause problems for the contractor... still no one called me to update me. Then once they got it right, they say I would have to pay an additional 188.00 out of pocket because of the concealed work order. I asked to speak to the manager and she was COLD... very little remorse. She said I have two options, take the buyout or pay the 188.00. I don't feel like this is the right response with the long lag times in contacting me with my plumbing issues.

Why do the contractors get away with not completing a job? With the long time between contractors there was more water damage done. Why can't no one call me back from contractor relations? Is this job so big that plumbers keep running away from it? This isn't even all the details, but there is so much to try and remember. What's the point in having 2-10 if I gotta do the legwork and find a reputable contractor to start and finish the job. To date I have 3 open work order. Each work order should have been complete. Please read this post and educate yourself before you spend your hard earned money. The customer service overall that I received is subpar and astonishing.

Original Review: May 22, 2017

Buyers beware. Nothing but frustration. We bought a house and got this warranty as part of the deal. We had a plumbing problem. Toilet not stable. The first guy came out, stayed 5 minutes and said that the floor had to be torn out and new pipe and concrete was needed. Price around $2100. Supposedly they got the work approved and came out to perform the work. After about an hour they said the work was done and to wait 24 hrs. (I think 2-10 should look into that. The company probably charge them the $2100 price) They said they perform a simple repair by putting a smaller pipe into the bigger pipe and that would fix the problem. After 24 hrs the toilet still rock from side to side.

Called another plumber company out. The other company was surprise at the shoddy work and showed me whatever glue (not sure what it was) was not even dry and said that fix would never work. This company said the same thing about needing a new pipe and concrete. The company was able to at least make the toilet stable but could not warranty the work because that was a temporary fix. That cost was about $300 dollars.

We called 2-10 again. They sent out the same guys. Sent them away. They sent another plumbing company. They agreed the pipe and concrete needed to be repaired. Never heard another word. Called 2-10. They said, "We don't see anything from the plumbing company." 2-10 would check into that. Heard nothing. Looked online and the Service Request was cancelled. Still nothing. Needed electrical work. Had the electrician call and apparently got approval to perform the work. After the work was completed called 2-10. **Surprise the electrical work was denied**. NO calls or e-mails telling us they decided not to cover the work. Even though he has a work order # that 2-10 provided. Called again Service Request was denied. Scared to try anything else due to terrible service. Don't waste your money or time. Go somewhere else. We will not be renewing our contract.

The claims rep picked a place that he's familiar with but later that day, I found out that they hadn't returned his call so he picked out Sears. They gave me the number for Sears so I could check it out myself. Sears says "Yes, we'll see you in six days" but I can't live with it, it's my refrigerator freezer. Everything I have in there is going to go bad so they got me another name. It turned out to be a commercial air conditioning place and nothing to do with refrigerator freezer. So, I called several companies up and finally got somebody out that day. They told me, "If you look in your manual, there is sparking in there which is a cleaning agent so there's no problem or concern. He fixed it and charged me $100. I was pleased to turn it back on and everything was fine. 2-10 Home Buyers is horrible and does not know what they're doing.

I have placed countless calls to 2-10 in the past 2 weeks speaking with Customer Service, Management, and the Purchasing Department and also the contractor. On May 11th I was told they were replacing the Air Handler (inside unit) by the contractor and that it was ordered (by 2-10) for delivery on May 17th and installation to be scheduled upon its arrival. Only to be told on May 18th by 2-10 they never ordered it. Yesterday I called both 2-10 and the contractor and they BOTH told me they were waiting for a call from the other. Seriously!! Today is May 20th and neither unit is fixed or replace. It's going to be in the 100's here this week in Tucson, 2-10 offered me a $60.00 allowance to purchase a temporary cooling unit until this is fixed. I ask what is $60.00 going to get me, for that won't cover a window air conditioner, fans to blow hot air around?

What's really frustrating is this past year I was told by one of 2-10 representatives when renewing to consider adding the Enhanced HVAC coverage for an additional charge, which I did. I was told that the Freon that my unit takes would not be available here in AZ starting January 1, 2017 and with the additional premium I would be covered, that was back in May of 2016. This has to get resolved, this has to get fixed ASAP.

So after having two companies come in to diagnosis the problem and give us an idea of what needed to be done and a ballpark figure on cost, we had one of the companies call in the diagnosis to 2-10. The issue with this is the fact that our contractor had wait close to an hour to only deal with a rude customer service agent who misconstrued the diagnosis that he was calling in. This proceeded to cause some internal issue within 2-10 to where they kept us in the dark for two weeks with no idea of what was going on. So naturally we were a little anxious to figure out what was going on so we decided to call them for an update. This is when they finally decided to tell us that our claim was being reviewed by the high dollar claims department for the "abnormally" high dollar amount our contractor was asking for despite it being close to a $1000 less than the other contractor.

So we were naturally curious what needed to be done, but they just told us that we had to wait even longer the review to be finished. So we decided to wait until the next week before calling again. So when we did call again, they told our claim was rejected and that we could either go with their sketchy contractor, accept $550 (a fraction of the real cost) for a completely broken AC unit or have our contractor call in again. So we asked our contractor to call in again and he told us that when he did get hold of someone that they were extremely rude to him yet again and wouldn't let him speak so that he could elaborate on what was wrong. And that the notes they had from their previous conversation did not accurately reflect what was wrong and the real cost of the replacement.

So after hearing that he was able to get into contact with them, my girlfriend and I had to call several times and speak with numerous rude representatives in several different departments over the course of several hours before finding out that their representative did a poor job of noting the issue with our unit and that they were still only going to pay out $550 unless we could get our contractor to call in yet again and reexplain the situation. So that's what we did and after several weeks of having three people trying to work with them, they finally decided that they'd be willing to pay a little more than a $1000.

Even though the final amount they offered to pay was nowhere near what we felt was appropriate for them to pay, we decided to accept it because of how tired we are of dealing with crooks and being without AC. If it wasn't for the fact that 2-10 was included in my girlfriend's purchase of the house, I would've never chosen to go with them based upon my experience and the countless negative reviews they have on the internet.

I have never dealt with so terrible a company. I would have been better off replacing the unit myself. I paid extra for the supreme coverage which has done me no good. This is unacceptable. I don't even know how long the repairs will last or if they will even fix the problem. I will most likely be suing. Save yourself the headache and don't go with 2-10. DO NOT DO BUSINESS WITH THIS COMPANY!!!!

We live in South Carolina. I am pregnant. We have an 8 month old baby. And two older kids. And even at night, upstairs is hovering right under 90 degrees. Finally last Thursday... which was about 2 weeks after our air broke, another HVAC company came out. And diagnosed the problem. And said they would report back to 2-10. But not to expect it to be fixed for another week. My husband followed up with 2-10 Friday and they said they hadn't heard from the HVAC company. But when we called the HVAC company they said they had reported back the diagnosed problem.

At this point... there are still no answers. My husband called the warranty company again today and they said they would contact the HVAC company. And they would call us back with some type of answer. We haven't heard back. We are beyond frustrated. I stay home with the baby. And have been in the hot house day in and day out for three weeks now. I am beyond upset and appalled at the unorganized nature of a "professional company".

I got in contact with the contractors and everybody was fine. However, the response for the air conditioning units was a little slow and then the last one was given to a firm that was 30 miles away and two towns down, rather than a local firm. When they got here, they were fine, but it took a couple of days in order for them to get here. Still, the service contractor did the job that they were asked to do and it was a job well done. Overall, I recommend that 2-10 use a local contractor, rather than one who is two towns away. Nonetheless, I'm happy with 2-10 Home Buyers.

Generally, the claim is pretty good but the billing people are crazy. They already gave a little deduction on the policy in the early part of the year but my policy expired on the 19th of January and I ain’t got nothing to say to them. I put it on Chris and then I got back up. Then they said they were going to send the policy but they didn't. I still haven’t got no copy of it. For the billing, I’d rate them 1 on a scale of 1 to 10 and 10 be the best. They don’t care, they got your money and you worry about it. If they don’t give the paperwork in, I'll take my lawyer to talk to them. I’m a retired military so we got a free lawyer service so there ain’t no problem with that. 2-10 has been good all these years. Then all of a sudden, they are going wacky-wacky. But it happens. That’s business.

When I first moved into my condo, I had an issue with carbon monoxide build up. The alarm would go off and it was frightening because it happened three times. Each time, someone would say it's not the stove but it's something else. Then the furnace people would come and say it's not the furnace. The second time it happened, the Frigidaire people brought me a new stove and took the old one out but it happened again. They sent somebody out and he went up the furnace to rebuild something. It came to a point when I was afraid to use my oven, thinking that's what was making the build up. It was not a happy feeling at all, but I'm happy the problem hasn't occurred within the last few months.

Then I had another situation where water was running into my laundry room and it was not my washing machine. The HVAC person could not find any reason why the water was seeping under my baseboard and settling into my laundry room. He said I needed a plumber so the plumber came out and in about two seconds, he knew exactly what it was. He opened the door on the other side and the pipe that was supposed to send the condensation from the air conditioning out came loose. The water was settling into the room, seeping under the floor and settling into the lowest level in the laundry room. He took care of it right away and he did an excellent job.

If I had filed a claim for the regulator and the water heater separately then they would have paid for both...but now they are trying to get out of paying for something that should clearly be under my contract. We have now had 3 plumbers come out and might have to add a 4th. I'll know tomorrow if "Jay" from the claims department calls me like he says he will. An unlikely thing since NO ONE has ever called me from 2-10. It's always me doing the calling and waiting. I won't be renewing with this warranty company. American Home Shield was out within 24 hours and had a new water heater in my home in our last house.

Lastly, not sure what homing pigeon system you guys have to take notes and communicate with but it's ridiculous. Every time I call I get different information. Every time I call I get a different person. Every time I call I have to explain the entire situation because the person on the other end is clueless. This is maybe the worst part about my whole experience. In the last week I've spent a minimum of 10 hours on the phone with 2-10 mostly and 3 different contractors. This is unacceptable and I'll do everything I can to let people know how terrible the customer service is at this company.

The service contractors that have come out to do the work are okay, but not great. None of them are based down here in St. Augustine. They're all from Jacksonville and they have to come all the way here. So, it's always a pain and it takes a week away before they come out for service. Sometimes, 2-10 has been really good, but at other times they've not been as good.

The complaint I have is the rates. 2-10 Home Buyers Warranty need to have the system revamped just to charge. I started out paying $400 a year and it's up over $600 a year. More than the cost of living and more than the market. They could work a little bit better on taking care of the customers instead of putting money in their pocket. If our rates continue to go up, I'm not going to stay with it. It's not going to be worth it because I pay the amount and then I have to pay a deductible so I'm shopping for a new Home Warranty. I'll continue to use somebody else because I believe having a warranty is a great idea.

2-10 Warranty rec'd the report the next day & immediately contacted my husband to state that the claim was denied due to fire damage. Damage that was caused by a defective part in the microwave. They offered no investigation just basically denied our claim based on the "supposed" notes in the system from the repair company. I was told that my only option would be to pay someone else to come out on my own to get a second opinion. Why should I have to pay someone outside of my Warranty to come out. We have already paid the company they sent out a service fee just to tell us that it was not replaceable.

I am so frustrated & disappointed in this company. Please do not make the mistake & choose to buy a Warranty from this company. We purchased a brand new home & have only had the microwave for 1 & 1/2 yrs. Something like this should not have happened. It's obviously a defective microwave, although they refuse to replace. What happened to the microwave was out of our control.

Since we can't find somebody who works with them, they had to use the internet search team to find a contractor. Once the problem is diagnosed, if it's all clear with them, they would have to pay with it over the phone with a credit card. However, the contractor came out today and the credit card machine was down so I ended up having to pay for the entire thing. And they are going to send a check to reimburse me. Other than the fact that it's hard to find somebody to work on the Samsung, everything is fine. It's been really easy.

Called 2-10 back again was told that they must have had old information on this Contractor but would expedite my request. THAT WAS 3 DAYS AGO!!!! Called today and asked to speak to a supervisor but was told that they would only provide the same info that the phone rep was providing. That they would try to find someone ASAP. Really!!! I wanted a referral to go out of network but was told that I may have to pay more than just the standard deductible and that I would have to wait and see if they could first located someone. Really!! Very frustrating. This is absolutely unacceptable and will be cancelling this warranty.

Every business is for profit, but their business model is, if they will lose money from a consumer, they will want that consumer to walk away rather than delivering their promise. They only want consumers who want a false security so that the company can have a big profit margin. I'm considering to file a complaint with Bureau of Consumer Protection on unfair and deceptive business practices. I hope other mistreated consumers can join me. We don't need another company which can't be trusted by consumers.

Original Review: May 1, 2017

We scheduled the service, checked the agreement and it looked like it was covered under a code violation--a breaker with the wrong amperage. Then 4 months later we got a bill and a notice saying the work hadn't been covered, but there was no protective feature for us since the contractor didn't call the warranty to double check the service was covered. When I called the warranty about it later I had to wait on hold for 30 minutes and then they said there was nothing they or we could do. We just had to pay the rest of the bill which is ridiculous. We are first time home buyers and we were trying to save money by doing this but it was a complete waste of time and money. The service would have been cheaper if we'd ordered the work done ourselves.

Every time we've had to call it in, it takes days to confirm when the company 2-10 sends out (Greenway Home Services) will be able to send a technician, and that company has never kept their word on the time frames given. Less than two weeks ago, they said they would arrive between 8 am and 12 pm. After 12 pm rolled around, we called (and waited forever on the phone), only to be told that we were wrong and they never gave that time frame, they would arrive between 3-5 pm. This didn't work for me as I had other plans that evening, which resulted in having to wait an additional two days for a technician to come out.

Here we are again without air conditioning, placed the call early this week, however no one is able to come out til next Friday. I have animals and this is absolutely unacceptable for them to be miserable for that long. We've let 2-10 know about these issues, however they always send the same terrible companies out. After this last round, I will be looking elsewhere for a home warranty service and letting as many people as I can know about my experience.

Their response was that the contractor accidentally left something out of their email, so 2-10 just ignored it instead of replying or contacting me. I asked them to follow up and was told "I don't contact people, that's a different department." Did they offer to forward the issue to the correct department? No. I was told to tell the contractor to start over with the approval process. I also found out that I have to pay out of pocket and then hope that I'll get fully reimbursed because this will be an "out of network" process. Why am I doing all of the work? Why can't 2-10 look for a contractor? Why do I have to come up with more money out of pocket because 2-10 doesn't have the resources to ensure that a home repair is done completely? I'm past the month mark on trying to get this all repaired. A plumber I spoke with (one who does work for 2-10) was correct in saying that he wouldn't trust this company with his home.

Filing with BBB and prosecuting to the full extent of the law if we are not refunded our 650 dollars plus the last four 75 co pays we had to pay! The service worker told me this 2-10 Buyers Warranty is terrible and they try to avoid covering things when they break at all cost and many customers have had issues!!! Give your business to a company that actually provides you with a service!!! And I have tried to resolve this before going to small claims court but the only thing employees at 2-10 keep saying is, "WE WILL REEXAMINE your claim or let me ESCALATE this or let's turn this around for you" but no resolution ever comes because they are total scammers! Beware. Plenty of other companies send you a check to replace broken appliances without a fight.

Original Review: April 27, 2017

I've had 2 contracts with 2-10. The first one in Yorktown VA in 2013 was outstanding. I had one service call and it went like clockwork. The second contract I started last year for a rental property in Kansas. This one was horrible. The first service call for a water leak took 4 weeks with no shows/no calls from 3 different service companies before I finally canceled the warranty call. I had to pay a handyman to go out to stop the leak, then pay a plumber to fix it - total cost? More than my warranty costs... nice. I called multiple times and asked for my $ back on my warranty. Nothing doing - 2-10 said they were not responsible for the problems with the service companies (who is??). The second one took 3 1/2 weeks to replace a water tube in my dishwasher. On that one, I had to call them to remind them that my parts were in and to schedule the follow-up repair.

To top it all off, today I received a phone call from 2-10 asking whether I would like to renew. I kindly said no, because... and the line went dead. No callback. I can only assume the sales agent didn't care why (really - you don't care why your customers are going away?). I called the number back and asked to speak to a manager (no luck. The agent would not hand me off). Bottom line - they can't do anything about it but note it on my record. They transferred me to sales and it went to voicemail. Not a great way to treat your customers. Now I'm not only displeased with their service but offended by their rude sales call. Bad service is one thing, but poor customer service and rude behavior make this a company worth staying away from.

When I called 2-10 Home Warranty up again to get an electrician out a little bit later, they said that their contractor was here and he got shocked in my attic and they were not going to send anybody out for any electrical issues. I said that my electrical issues were on my back porch and had nothing to do with my attic. But they said they still were not going to send anybody out. I had to take time off work, get an electrician to come out, and go upstairs to verify that there weren't any live wires or anything out there that could have shocked their contractor. I had to pay for it. The electrician told 2-10 that there were no live wires out there, as I told them that there weren't. But 2-10 pretty much took their contractor's side all the way around even after I got somebody to come out and look at it. I told them over and over again that there was nothing wrong with the attic, but they didn't believe me.

2-10 should put a little bit more faith in their customers and also check on a customer's opinion on some of the contractors that they're using. I also had to take three days off work, one for that the contractor's visit and one for the electrician to come out to verify there were no open wires in the attic. I had to spend my own money and waited for three weeks to get it reimbursed. It was ridiculous. I then had to wait for everything to go through before I could call another electrician or called them to file another claim to get an electrician to come out and actually fix what I had wrong. All in all, I wouldn't recommend any of my friends to 2-10. As soon as I get the time, I plan to look for a different company.

In mid-April we ran our conditioner for the 1st time this year and it acted up just as it did last summer. I filed another claim and 2-10 sent their service provider to the house again. Once again I paid the $75 service fee and once again the service provider recommended to either fix what was causing the problem or, since the unit is so old, to have it replaced. Instead of sympathizing with our problem, 2-10 instead claimed that since there was a lapse in coverage from August to February, the issue with my air conditioner was no longer covered since the current condition existed prior to February. This was after they had already serviced the unit twice last year and refused to fix the problem.

I couldn't believe it. It's not like I was a brand new customer trying to scam the system. I've been a loyal customer for three years and have recommended their coverage to several friends and relatives. I spoke with 4 different reps over the phone and was unable to get anywhere. Their customer service is terrible. As soon as my current policy expires, I will be switching from 2-10 to a different home buyers warranty and will recommend all home owners I know to do the same. You can't treat loyal customers like this and expect to maintain their business.

We bought the house with the comfort that the seller offered a home warranty through her real estate agent at Berkshire Hathaway. This company is 2-10 Home Warranty. Two days ago we called a repairman to check the AC because it is not cooling the downstairs, and it's only April -- two months before the heat of summer. He said the unit was worn out and needed to be replaced. It took him no longer than 30 minutes to determine this.

When we contacted the 2-10 Home Warranty, we were told that this was a pre-existing condition and not covered. I think a reasonable person would believe a home warranty is expected to cover problems like the one we're having with our air conditioner. What other purpose is there to have a home warranty if it doesn't cover pre-existing conditions? I sincerely believe the practices at this company are deceptive and hope other consumers will learn from our heartbreaking experience.

I am a nurse and work hard for every dollar I earn. I do not sit at a desk; rather I rush from patient to patient giving them medicine and other treatments the doctor orders; I monitor their physical status and do everything in my power to keep them safe and alive. I apply compresses and bandages to hurts and wounds; I listen to their stories of suffering. When I am paid, I know I worked for this money. Companies such as 210 Home Warranty do not work for their money. The get it by deceiving consumers like me -- people who labor to pay for their children's food, clothing, and education -- and don't have the greedy mentality as the persons who run bunco corporations like 210 Home Warranty.

On Monday, April 24th (11:02am)... I phone contractor once more. He waiting on 2-10 to give him authorization. At this time, I advise contractor that I am beginning to see water damage. Contractor responds in saying, "Once the job is complete... and leaking is no more... the sheetrock will dry," and I won't have to worry. On Monday, April 24th (4:50pm)... continued with my attempts and called Contractor, left message according to initial instructions from 2-10 post me filing the claim.

On Monday, April 24th (5:29pm)... I phone the contractor for the last time today and the contractor states, that he assumes that 2-10 will have the matter resolved by morning... In saying, he assured me that he would be at my home by noon on Tuesday, April 25th. It is now Tuesday, April 25th (9:00am)... I receives a call from the warranty company stating that they spoke to the contractor and repairs should be completed this week. (While more water is entering my home from the failing water heater)... So I respond with saying that this was NOT okay. As the contractor was leaning to repairing the issue by noon today.

Then when I mentioned the water damage, the representative responds in saying that the water damage is consequential damage and they're not held liable. I respond with saying, "Ma'am... I've been a customer now for 12 or more years... I paid into this warranty when my home didn't need the extra coverage. I paid into your company when you offered weekend courtesy. I paid into your company so much, that I should have equity built into my account." Then I proceeded to speak to the statement of, "I paid into you when I didn't need you; now I need you and you denied me." The representative then says she would refer my claim to her manager, but that was all she could do.

Tuesday, April 25th (9:31am)... I call contractor three times for clarity of install of new heater... No answer. Tuesday, April 25th (9:33am)... 2-10 phones me back to say the authorization to repair was approved. I mentioned to this representative that... I have that information. However, I can NOT wait for the repairs later this week. As my home was being invaded with water from the failing hot water heater.

Tuesday, April 25th (10:05am)... 2-10 responds in calling me back to say the contractor was suppose to order the hot water heater on the 2-10 portal and upon receiving the replacement... then would be able to install... I respond in saying, there has to be a more streamline process to resolution here as my home is continuing to being invaded with more water from the failing unit. The representative advises that I should contact the contractor to see if he could run by and remedy or I could shut off the cause. I say, "Ma'am... I filed a claim with your company... Your company sent the contractor to my home. Now you're telling me that the water damage is on me." She said, "Yes sir. We don't cover consequential damages." "Now ma'am you're telling me that I need to go buy a tool to shut off the water to my home." She responds in saying, "Sir... you don't have to yell, and yes."

I said... "I've been paying into this company for 12 or more years and this is the best I can get from your company." She responds in saying, "Sir... I am going above my job to call purchasing to see if this can get pushed through today... THIS IS NOT MY JOB TO CALL PURCHASING FOR YOU." (However, this company pays her to service its customers), "Okay," I say... so I'm placed on hold... only for her to come back to support that the issue of ordering is on the contractor's end. However, purchasing will see if they can arrange for the contractor to go pick up an unit. Tuesday, April 25th (10:28am)... I wait for the verdict while feeling like I'm consumed of my monthly dues without the support from a reputable company. Thanks 2-10.

Original Review: April 24, 2017

After 3 service calls dishwasher still leaked, damaged wooden floor. Refused to replace dishwasher after 16 years of coverage. Wanted to come for 4th visit to replace door seal, which must have been visible at first visit. Received 0 reimbursement for over $1000 to replace and repair. Offered $167.50, not acceptable. Asked to speak to consumer service twice but don't seem to have anyone willing to resolve issues.

In regard to the water pressure issue, approximately two weeks ago, the pressure relief valve was changed. The plumber was very helpful and changed the valve pretty quickly. In the process, he cut two 12x12 holes in my wall to access the pipes. He stated 2-10 would repair the holes. After 4 days, I phoned 2-10, only to be told they do not have any "good" contractors who fix drywall. They would send me a check for $75 per hole. As of today, the two holes remain in the wall. This is the worst home warranty company around. When the contract expires, I will definitely not be renewing and would not recommend this company to anyone. BEWARE!

Another thing was, I did the claim with a phone call but didn’t find an option to speak with somebody. It gave me these choices to push numbers and it got down to the fact that it had to do with refrigerator, but it didn’t specify the problem that it was with the ice maker. So when the technician came out, he didn’t know what the problem exactly was. And had he come 30 or 40 miles and didn’t have the right part, he would have had to go back and come back again. Being more descriptive about the exact problem or to speak to somebody would be my recommendation for 2-10. Other than those, I have had no problem with them. If someone else was building here, I would recommend that they go check 2-10 out.

Upon calling 2-10 Home Warranty, I was told that "Yes... the HVAC repairs/replacement was covered." I was then told they would search for a network contractor and call me back with that information in a "couple of days". No call. So I called to get the info. They told me they did not have any network providers in the area, so I would need to go through my own contractor, get an estimate, submit it for approval, get the work done and pay out of pocket, then get reimbursed. I was frustrated about the reimbursement policy, as it was not like I was choosing to go with my own contractor, but agreed and had my contractor write up the explanation and submit it. They said, again, they would get right back to me. Again, they did not, and when I called to see what the status of my service request was, I was told that they felt the contractor was too high and they were submitting it to the high claim department.

Again, they promised to contact me shortly with an update. No callback. When I contacted next, they told me I couldn't use my contractor anymore... they had resurrected a contractor that used to do HVAC service for them and talked them into doing this service call. They had made me an appointment without my approval which I had to change because I was out of town. The contractor couldn't "fit me in" again for over a week. The contractor proceeded to come and give us the same diagnosis and a HIGHER estimate than our own contractor. 2-10 then told me they would only cover the outside unit, and that we would be responsible for replacing the interior unit and all the labor for this part of the process.

While the interior unit technically wasn't "broken," it would not be possible to replace only the outside unit as the indoor one would not be compatible due to age. This was the FIRST we had heard of this, and in fact they had been clear in the past that they would cover 100% of the repair. Now, they claimed that this coverage would only have been available with an addendum to the policy. Clearly, however, the indoor unit WILL NOT WORK with the replacement of the outdoor one. Additionally, the equipment they would provide at a "reduced rate" was lesser than our original contractor would have provided.

When I called and asked to speak to a manager regarding my concerns and FRUSTRATION, I was told one was not available and that they would try to make a deal with the contractor to provide the indoor equipment. Honestly, they didn't really clearly explain what the plan to save me money was. At any rate, the contractor did NOT agree to the terms, and my part of the bill will end up being over $2000. We took the day off work to have the contractor come. Upon arrival, the contractor (late - we had to call twice) did not have the right equipment. 2-10 had supplied the WRONG equipment (or was trying to give us something cheaper? I guess I will assume this was an honest mistake at this point). So, now we will have to deal with them AGAIN... not to mention that we took off work for nothing.

I began this process at the beginning of March. It is now late April - we have been WITHOUT our heat pump (had it shut off due to high bills, running on emergency heat only in interim) during this process to try to minimize the electric bills. 2-10 has not ONCE called when they promised during this process. I feel they were HIGHLY DISHONEST during this process and really only cared about saving themselves money on the claim. They did not provide customer service or actual service in a timely manner considering this affected our ability to heat our home AND our electric bill.

I can not possibly describe my level of frustration and disappointment regarding my experience with this company. I followed through with every request and changed course every time I was asked during this process. At every step, there was a new excuse or hoop to jump through. Honestly, I wish we had just gone with our own contractor and paid for the entire repair ourselves... it would have been completed a month ago and to our standards. And, I would have avoided dealing with this company and process. I would not recommend 2-10 Home Warranty to anyone and would certainly not purchase/renew it myself.

Then on the day of the appointment I call them to ask and they said the warranty company denied it. I call the warranty company who says they denied it because it was said the bathtub was installed incorrectly. How did I previously take a bath if it was installed incorrectly? And why was it previously partially approved? Does that even make sense? I think Air Max could not get paid what they wanted by the warranty company so they decided to make up something that would get denied. This house warranty is a joke as they find excuse after excuse to not cover anything that goes wrong. Very disappointed customer!

Original Review: April 13, 2017

I am a new homeowner and live in Upstate NY. I contacted them to schedule a pre-season AC tune-up (originally a $40.00 fee added to initial contract) but after spending 43:29 sec on the phone with customer service rep and then supervisor it was disclosed to me that these "tune-ups" can only occur between Feb and Mar. February and March?? When average lows are below 20 degrees F, and snow flying they want to "tune up my AC by washing coils, hosing out leaves and debris, and running my central air?" I am not even kidding... "Well it's in the contract." I think it is just bad faith negotiating and very poor customer service. It was then disclosed that I could ask for a refund of 40.00 (nothing is guaranteed though), schedule a regular visit for the price of $100.00 and it would merely be a functionality test and even then not all work is covered. Ugh! I feel like I just left a car dealer with an extended warranty that warrants nothing.

Then we never heard anything back from 2-10 Home Warranty. So we have been calling and requesting an answer via email which they said they would do but it's been over a week and we still don't have any email or correspondence from them stating what they are doing about our claim. Finally a supervisor told us our claim was denied and that the contractor wrote up the wrong reasons and they changed it to read "inadequate capacity" which isn't covered per the NEW CONTRACT they sent us in the mail. We are still waiting to receive a response in writing so we can address the issues. It's getting hotter by the day here, over 4 weeks have gone by and no resolution as to what we can do! They are the worst company I have ever dealt with in my life and my family is suffering because of their lack of communication and concern for our problem with our newly purchased house!

Then, right after I called the professional plumber, 2-10 called and asked me what the problem was and want me to go through everything again. But I've explained everything sufficiently in the claim so I didn't understand what the problem was. Also, the plumbing company's attitude on the phone wasn't all that great. They need to calm their attitudes. That's a major concern. Other than those, my experience with 2-10 was great.

Now as far as I know I have mold growing behind my wall that is going to get worse if the leak is not taken care of. I tried to add a new service request but was given a message that said I already had one open! NOT IF IT ISN'T BEING FIXED!!!! My next step is to file a complaint with the Better Business Bureau. If it takes too long to get this repaired and I have mold again, I will be forced to take legal action.

It took over a week to get my dishwasher fixed when it broke last month. Then, this month my AC doesn't work, and they send my service request to a F rated BBB company with nothing but atrocious reviews. I call in, asking for someone else and THEY WON'T CHANGE IT. They said the only option was for me to go outside of their network and pay for my own contractor to come in. I paid for a contractor from RS Andrews to come in, he said my thermostat is broken, I'm low on Freon, I have a leak in the coils, and that my system is a builders grade meant to last 5-7 years and it is 13, and needs to be completely replaced.

2-10 says they will authorize the freon, but not pay for a replacement. I had three other contractors come and all said it needed to be replaced, and couldn't be repaired. Then, they say in order to authorize replacement THEIR guy needs to come out. They routed me through another service provider (one week later in ATLANTA) and he says it needs to be replaced. This morning they tell me that they spoke to RS Andrews and their provider and they claim it can be REPAIRED instead of replaced.

I went back and checked the receipt from RS Andrews and nowhere does it mention replacing an Evap coil, and it explicitly states that the unit needs to be replaced due to age and other factors. This company is a rip off. After this experience I would NEVER deal with them again, and my realtor team is so fed up they are no longer going to be selling 2-10 warranties after 5+ years of using them as their preferred warranty provider.

They finally dropped back (supposedly fixed) microwave in March and that too without the turning plate and asked for service fee, which I had to tell, we already paid. The guy dropping the microwave had a file and I saw the receipt of paid service fee in it. Then next week someone from ATES dropped the turning table. When I plugged my microwave to start, the number pad was all loose and microwave won't even turn on. It was worse since it was picked up. Seeing this I called back 2-10. They said, they have the order dispatched to same service, even though I told them how horrible the service of the contractors were. I still waited 36 hours, called back 2-10 and they said they couldn't get hang of the contractors so they sent another dispatch.

Now I to wait 24-48 hours again while contractors call me back. I asked what if I don't hear back from them by end of business day tomorrow. They said then they'll set up another contractor. I said, "should I call back to you guys if I don't hear from ATES?" and their answer was yes. Seriously I have nothing else in my life than to keep calling 2-10 or this ATES to have my microwave fixed. Someone else can fill in my responsibilities for my full time job, take care of my 6 month old boy, my 3 year old toddler, my house and my life. I made the mistake of getting 2-10 warranty and now I have to pay for my mistake by keep calling them and to get my microwave fixed which seems feels like impossible task.

My AC had just gone out recently and I had an issue with the company that they sent out and I'm not happy with that company. As opposed to the contractor replacing the part, he went ahead and tried to fix the part. I just had surgery, so I'm suffering in this house because I don't have an AC which is crazy. Another tech came out yesterday because it went back out to try and get the part serviced and he even said the same thing, that it should've been replaced. And now, I got the email saying that it may not be till next Wednesday before they can come out and service it. With that being said, I think 2-10 dropped the ball on that one. Moreover, I may not be an expert with AC units, but I do have common sense and I know that if it's the same problem that exists, I don't pay the deductible again.

The company tried to get me to pay on the deductible again. I told them I'm not gonna do that because this is the same problem and they haven't fixed the problem. I talked to someone at 2-10 and she sent a note over to tell them that I shouldn't be paying the deductible again because I wasn't gonna pay it. Also, I called and I spoke to the lady from 2-10 when the guy that came out to do the unit told me I need to pay $158, but yet he puts on the receipt $100. She was supposed to check back and get back with me. She said if they didn't do what they're supposed to do I could get my refund of $58 back. I told her I had the receipt with me because I told the guy he needed to put something in the remarks about the $58, which he put $58 in the remarks, but he still left the total at $100. That just seemed a little underhanded to me. Something doesn't seem right about that.

Other than that and the prices that keep going up, I never had a problem with 2-10. Their customer service is outstanding. I'm a little sad that I may be leaving 2-10 Home Warranty because that wasn't the plan and I don't like jumping from place to place. But everything is hard nowadays and everything is high and I don't need to be paying $500 one year, then next year I'm paying $700. That's just crazy.

A few days later the 2-10 representative called to say that the repair would not be covered since it was determined to be a preexisting condition and referred me to section 3 of the contract. Section 3 states that “covered items are to be in place and in good and safe working order at the beginning of the Service Agreement. Coverage will apply to an existing defect or mechanical failure provided the defect or mechanical failure could not have been detected by a visual inspection and a simple mechanical test. A covered item passes a visual inspection if the item is intact and without damage or missing parts that make the item inoperable. A system or appliance is in good and safe working order if the item functions normally without irregularity, smoke or other adverse outcome when operated.”

I told him that the washer looks brand new and that my wife had used the washer without any problems over a 3-day period. He said there was nothing he could do. I asked for his supervisor and got the same response from him. I then asked for a manager and after much resistance finally talked to the supposed manager. Had to go through the facts again for the third time. She said I should have had the washer and dryer inspected by the home inspector. I told her that 2-10 is well aware of the fact that washer and dryers are outside the scope of a normal home inspection.

Also the exception does not appear to say that any inspection has to be done only that if an inspection HAD been done that it would not have detected any visual or mechanical issues. The fact that the machine looks like a new machine and that my wife used it over a period of three days cleared proves that no visual or simple mechanical test would have disclosed any problems initially. The manager at this point got upset and stated there was no way that they were going to cover a machine with a preexisting condition and basically refused to discuss further. I told her I intended to file complaints with any applicable agencies and she said do what you have to do and hung up on me.

It appears that this company mainly tries to only get the initial premium without any regard to working with customers to develop a long term relationship. The paragraph 3 mentioned above when interpreted as they do gives them an "escape clause" to not cover almost any appliance or item. I am truly disappointed in the service I have received. We had even upgraded our service to Supreme for an additional premium of $100 after reviewing the various coverage. I now feel like not only were we scammed out of the original $465 but also an additional $100. I hope 2-10 will read this and do the morally right thing. I am a disabled Vietnam veteran and now a senior citizen. I hate to think that I have to go to such an extent with a large company to get what we paid for and should have had coverage without any problems.

However, I've had trouble with their website accepting a change in password. My assigned password is convoluted, so I have to write it down and remember it. But if it doesn't work, I'd call 2-10 and I get good response. I keep getting stuck with those bizarre letters and numbers that they send me as my password, and I never seem to be able to get rid of those. Nonetheless, I would recommend them.

Made another claim through 2-10 for plumber, another $75 service charge, nut needed tightened. Several more calls before I could finally reach someone, said water line was fixed, still no ice. Made appt for repair. No show, no call. In the meantime, I am having some electrical issues. I have a circuit that keeps cutting in and out, not tripping the breaker. Make request through 2-10. On March 10, an electrician shows up to work on the circuit. He replaces a couple of outlets, the electricity is currently on, he leaves. The circuit soon goes out (again, not tripping breaker) and stays out. I am without electricity in 3 of my 4 bedrooms and part of my sewing room. Call him back. He can't take care of it today, he'll get back. I understand, it's Friday, we can wait until Monday. More phone calls, no response.

2 days ago I finally call back 2-10 and complain. They will take care of it right away, yadda, yadda. Electrician set to show up 2/29. No show. Refrigerator repairman set to show up 3/30. No show. Yesterday I call 2-10 back and tell them what is going on and that I need them to send someone else -- someone who will actually show up -- to fix these issues. Can't do that. It has to be the original contractors OR I will have to pay 2 new service charges. Asked to speak to a supervisor. Same thing, only with snippy attitude. It must be the original contractors, who refuse to show up. So, I have been without an icemaker for 38 days, and without electricity in my bedrooms now for 3 weeks. DO NOT USE THIS WARRANTY COMPANY. Poor customer service, no oversight of subcontractors.

So here we are in March of 2017. I realize that I should have received a notice from 2-10 to purchase my warranty for the next year as it expired in February. I call 2-10 to inquire about my renewal and I am told they will not be renewing our warranty. The representative said to email a specific manager to review the account and I would get a response within 24 hours. I did not get a response in 24 hours. I called again yesterday (4 days later) and today I finally received a response back stating they will not be able to renew our warranty service and simply referenced the "section" of the agreement that gives them the right not to renew our warranty. So, on top of the issues we have had, they are not going to allow us to renew our warranty and do not even have the common courtesy to send us a notice before our current warranty expires. They simply let it expire and left it up to us to find out on our own.

Absolutely horrible way to treat a customer! No specific explanation as to why we cannot renew with them either. So let me take a stab at why... they spent more money on my water heater repair than they collected from me. I will be sharing my experience on every social media platform and telling as many people that I know to avoid 2-10.

Please tell me how this is supposed to protect the home buyer. Before being questioned, yes we paid for an inspection, no it didn't come up as an issue. And to top it all off I've spoke to about 8 reps with 2-10 and they all tell me different answers, and all but two were either rude or hung up on me. The last rep was wonderful but had to play back and forth because the manager I requested considering all the confusion "refused to take my call." Ridiculous. We didn't choose this company and will highly attempt to divert anyone looking for a home warranty to steer clear of them. Dissatisfied is an understatement and my attorney will handle it from here. BUYER BEWARE.

As a whole, I am completely disappointed with it. The homeowner warranty has been a complete waste of money. We paid $500 for the home warranty to begin with, a $100 deductible and they covered nothing basically. Most recently, we had our garbage disposal go out. We had to pay $100 deductible. They would only provide you a builder grade version of a garbage disposal, which was poorly rated. So we went with an upgraded one. We only got reimbursed $92 for a garbage disposal. I would have been better off calling the guy directly and not even have gone through the warranty.

When the plumber, I was not that crazy about that because they said something was not installed properly and there is an issue and if I want to correct it, he’s gonna give me a price. I know this is a come-on for doing unnecessary work and I really hate it when they do that. I had two inspections on the property and no one said there was an issue with the plumbing. So, I called the previous owner and he said that everything was fine. He told me what needs to be done in order to correct the issue. So I tried doing it myself. It was hard because I didn’t have the tools.

And when the guy came back, I told him about my inspection plus what the previous owner told me. Reluctantly, he did the minor repairs but if anything happens again in plumbing, although everything is in great order, if I have to call and I see these people’s names I would not use them again. So I was very upset with him because they’re trying to rip me off. Other than that, 2-10 Home Buyers Warranty is great. It was not their fault that this contractor decided to try to pull the wool over my eyes. A lot of people say, “Well, the insurance is gonna pay for it.” That annoys me because the insurance and the owner should not have to get ripped off.

This all happened over 4th of July weekend. I went without any water for a total of 5 days. The plumber was the only nice person throughout the process. It took almost 2 weeks for me to get my home warranty because of the mix-up. By that time I had paid Mr. Rooter plumbing $2,000 bill for everything to get fixed. I was really upset because they weren't going to cover it and I had to pay for it all.

Rebecca called to renew my policy and I told her why I am not and cut me off and went on about the policy and that I didn't read it. I've seen her name on here already for review, and I agree she is horrible and rude like others have said. I will not renew the warranty and do not want to talk to anyone else from there. I am in service as well and she was not professional. Obviously I would not recommend 2-10 to warranty my house ever again. They couldn't warranty a flood in the ocean.

The service contractor who is an appliance repair person has probably been out on about three-fourths of the calls to my house. He is very confident, but he would be more confident if he spoke English. He speaks a foreign language and there have been a couple of instances where he has not gotten the full understanding of what I was trying to describe, and it has required multiple visits. Once he understands the problem, he fixes it, but getting that understanding across easily is not done. And that is the biggest problem which I have told 2-10's local rep about.

Unfortunately, over the three to four years that we have negotiated, he did not learn to speak English much better. And it is very frustrating to me because despite the fact that I requested on several occasions to not send him, he is the only appliance repair person they will send to my house. I understand it is difficult to find local contractors but they need to work a better translation system for him. The one time he has not been there on an appliance repair was on the third occasion regarding my dishwasher. They finally sent another party and he determined that the dishwasher wasn’t fixable, and I got a new one, which is great.

Nevertheless, I love 2-10 Home Buyers Warranty. They have saved me a lot of money over the years that I have them. I plan on keeping them as a permanent fixture of my budgetary process. The only thing I wish is a little faster response time. Typically, I would wait three to four days for a response. A month or two ago, my refrigerator stopped working and I called on Friday about 3:00 in the afternoon. The vendor called me about 4:00 that afternoon but couldn’t get out to see me until Tuesday. It took him about 7 and a half minutes to replace the part that had gone bad, but I've lost $50 to $100’s worth of food.

A little bit more responsiveness might have saved me some money. I understand Friday afternoon is probably the worst, but I asked for an emergency call-out and I got Tuesday. But they are still better than the other vendors I have dealt with. 2-10 Home Buyers Warranty does a lot of things very well. And I probably sell 30 to 40 of their warranties each year as I am a realtor.

Then when I had my refrigerator problem several years ago, it took me over 36 hours of my life to get that refrigerator fixed, waiting for people and for parts. Four different providers came out here. It was ridiculous. The price keeps going up, too. But other than that I like 2-10 because we had an issue with our air conditioner and if we didn't have them, then we would have paid for a whole new air conditioner. When the guy told them what the problem was, they would only pay for that part that was broken versus getting a whole new air conditioning, and I wouldn't have been able to do that. So that saved us money right there. The cost of what he did was $1,600 and we didn't get charged that, but if we didn't have 2-10 it would have cost us $4,000 for a whole new unit.

Our renewal just came up. A lady named Rebecca tried to renew our policy. I called her back, she went over the options and when she was done she asked what we were wanting to do. I told her that honestly we weren't planning on renewing because we thought the policy was a joke... This lady wouldn't let me finish, was so rude with her response, yelled at me with "I assure you it's not a joke and I didn't not need to be yelled at today" (if I was yelling at her she wouldn't have known) and before anything else was said she hung up the phone. This is unacceptable customer service behavior!!!

Finally got someone to say yes it needed to be replaced. Ok fine, happy with that, when I called to tell them to go ahead and order dishwasher they said "ok it will be 7 to 10 days to get it and then you will have to call us to get someone out to install". Received a voice message they want same company to install dishwasher that could not figure out what was wrong with it. No, not happy that they want to send someone who did not know what they were doing the 6 times previously. Why would I want them to install it? After countless call and headaches, not to mention when I call -- the customer service agents are extremely rude and not sympathetic to your situation. I literally just got off the phone with one that was yelling at me. They desperately need some training on customer satisfaction. After several months and dealing with same contractor now they want to send same one to replace dishwasher?

Do they really think that would make me happy. I thought the whole purpose of having a warranty was so you would not have to deal with all the headaches. I have spent a lot of time and countless calls trying to fix all the issues... I needed them to deal with. I do not like writing bad reviews and very rarely if ever have. This is extremely upsetting. If I had received good customer service I would have renewed warranty. I'm sure if the CEO knew of the way the company was being handled he would not be happy. Just go back and listen to all the phone calls we have had and verify this story.

They sent B & B plumbing. He came and change my pan and found out the hot water heater had busted. They changed that out and put in another new one, had to pay $125.00 for something they did not cover. He could not fix the problem neither. I still had low hot water pressure after his service. It cause me not to have any hot water in my half bathroom. NONE!!! I called 2-10 back to ask if they could fix two problems that had happen during the 2 plumbers. They wanted me to pay another $75 and on top of that I purchase my own faucet and they still wanted me to pay. This the worst I have experience.

I called two times for my air conditioning. They fixed it before but that was for the cold season. But in the hot season, I called them, then somebody came and checked that the thermostat needed to be changed. They said it was going to be a few days as they got to order the part. As soon as they got it, they came and put it. 2-10 Home Buyers is a good company.

I haven't had any major problems. The last time I used it, there wasn't anything wrong with my appliance when the guy came and it was like taking the baby to the doctor, then the cough quit. But so far, I've liked the service people better and this one has been much easier to deal with. I've noticed that these people come from obscure places, but maybe they need the business and maybe they're willing to please better. I'm not hard to get along with, I'm not one of those picky people and I understand the service end of business. So far, it's been a pleasant experience with 2-10.

The last contractor that came to my house was for the heating system. I thought the machine wasn't working because when I got back home from a Christmas holiday trip, the machine had stopped and the whole house was cold. I called in and they said they would send someone. The guy came, he looked around and asked me what was wrong. He went downstairs, checked everything and he said that it was functional and that nothing was wrong with the system. Then, he came upstairs and looked at the thermostat and the problem was that the battery was dead in that. He asked for batteries, I gave him the batteries and all he did was go and change them. I paid $75 for him to come to the house and change some batteries. He even added that he provided the batteries, which was an error.

I don't think it was valid and I wasn't happy about paying $75 when I provided the product and I could have done it myself. I called them and told them about the situation. I should either be reimbursed a percentage of that because he didn't do anything in my house and the service didn't merit $75 but they said that he came out and did the service. I called back and the lady patched me through the claim section but I didn't get to speak with the person because I was put on hold, then the call dropped, and I never called back. Even to this day, I still feel that I should be reimbursed for the batteries, at least.

I'm definitely debating right now on changing or canceling out 2-10 because I've been paying it for three years now and I don't really use it. But when I used it, it's as if I'm paying $65 every month unnecessarily. It's an insurance just in case something happens and I understand that but if this is the service that I'm gonna get, then it's not worth it. Also, it's a little expensive based on the fact that you have to pay double. You buy into the service on a regular monthly payment and then you still have to pay for the service. I don't understand the whole concept and it's a little bit over the top. But I understand services and companies have their different situations. I'm not 100% happy with it but for now, it's something I have to go with.