2-10 Home Buyers Warranty Reviews

I’ve been with 2-10 Home Buyers Warranty for a few years now and the service person that they sent out for my recent claim was the first one that was competent and knew what they were doing. Dealing with 2-10 is kind of a double-edged sword because most of the time they send somebody that knows nothing. I have to get the service person back two or three times or have a different service person brought in. It’s been an extremely frustrating process to work with 2-10, but I’m contractually obligated to my ex-husband to keep the contract going until we sell our house.

We called Home Buyers when we had a drainage issue and got very prompt service. It was the first time we had done a claim with them. I called Home Buyers and then the contractor called me to set up the appointment. A very nice gentleman came in, looked at the situation, pulled the dishwasher out, turned it upside down and put a new clamp on the pump. It was definitely worth a $60 service call. We have until January 22nd, but we will renew our contract. The experience has been perfect.

I heard about 2-10 Home Buyers when I bought my house 10 years ago. I didn't know anything about the air conditioning and all the things that it has so I thought it would be a good idea. When submitting a claim, all I do is call, tell my problem and then they tell me someone would call me within 24 hours. They'll call, set up an appointment and come out and take care of it. I don't ever have any problems getting in touch with them and that's usually the biggest problem I have with anything - trying to talk to people.

I've been with 2-10 Home Buyers since I moved into the house. I don't make that many claims, just about three in thirteen years which is good but there's nothing for loyalty. Everybody seems to want to get new people but nobody seems to reward the people that have been loyal. But submitting a claim was easy and the contractor did what he had to do, and was very pleasant. I always recommend 2-10.

I've had coverage from 2-10 for two years and I'm very satisfied with the experience. The service contractors have been excellent. I will keep the insurance and would recommend them to a friend.

We've had coverage with 2-10 since 2013. I recently submitted a claim because one of the AC units had stopped working. The tech replaced something and the system started working again. It was very good.

I've had coverage from 2-10 for over a year now. Last time I had an air condition problem. We called and they told us they couldn't get to it the next day. So we called back and they were able to move the time up, which worked great. They were courteous and professional when I explained to them what kind of problem we had.

We've had coverage from 2-10 for more than five years. Our most recent claim was submitted by phone, and it was easy. The claims reps were very helpful and the timeline that they gave for the company to call me and set up an appointment went just like they said it would. The company that came out was very nice and efficient, and everything went well. I would recommend 2-10 Home Buyers Warranty.

When I bought our house in 2004, I also heard about 2-10 Home Buyers Warranty. I usually submit my claims over the phone and speak to a representative. Usually, the first person they send out always says something is broken and can't be fixed - they have to order a part. 2-10 then sends somebody else and it'll take two or three days for the contractors to get back to me. Some, but not all, of their contractors have been great. The most recent claim experience I've had with them was fine, but the contractor was a little late getting here. I called on Friday but I didn't hear from him until Monday. I'm very dissatisfied with 2-10 but I'm pleased with that one contractor they sent to check my air.

Everything that 2-10 does when I call for service is fine and quick. They are very efficient. Whenever I call, they quickly give us the company that is going to come and do what we need. We're very pleased that's why we're keeping it. It's worth to have the service.

When I bought my house about a little over a year ago, I saw an advertisement they had with the realtor. I never dealt with them before so I decided to give it a try and was satisfied with how easy it was to get in touch with them as well as to have the work done. The first time I used them was during a cold spell and it was hard to get somebody up. They went into trouble with time because Virginia had a lot of cold weather, lots of pipes went out and we had to wait to get it done. It took them seven days to come and when they went, there was no problem and had it fixed within a half hour. They were very nice on the phone, hospitable, and tried to get it done as soon as they could. Overall, 2-10 Home Buyers Warranty's very good and reputable.

I've had a fantastic experience with 2-10. The contractor who came out for the air conditioning is a very nice young man. He looked at it and fixed the initial problem – water running all over the basement and garage floor. I had them come out on a number of occasions to do different things like plumbing, but mostly for the air conditioning. I have suggested them to some of my friends and they're thinking about joining. But I do have one concern. Last time, they replaced my whole air conditioning unit with US Heating & Air. But when they installed it, it was not straight, and that caused condensation to leak into the box. It's been the third time that I had to call somebody to look at my unit and the water was in the base of it. And the only thing that's going to fix it is that they have someone come out and install it correctly.

My experience in submitting a claim to 2-10 went fine. I'd recommend them to friends.

They do good work when we submit claims. They're able to get here within a couple of days. I'd recommend 2-10 Home Buyers Warranty.

We had a problem with our air conditioning claim before, where we felt like we had to wait an extremely long period of time. But for the other two times that we called, we were very pleased. We’re extremely pleased with the plumbing company called El Amigo, too. I had to call today because they double-billed me but I think that was just kind of a fluke and the lady was very nice about it saying she got it taken care of. Overall, I’m happy with my experience with 2-10 Home Buyers Warranty.

I've had coverage from 2-10 Home Buyers Warranty since '97, and they’re always appreciated. When I submit a claim, everything is always done quickly, efficiently, and on time.

The folks we bought the house from bought us a policy from 2-10. I had to use it almost immediately after moving in and the claim process was good so we kept it. I've submitted a claim both via phone and online and they were very professional and solved the problem both times. I'm very pleased with the warranty and the service.

The warranty was purchased for us by the previous home owners. Our refrigerator went on the fritz so we made a claim about a week after we moved in. But, 2-10 put the warranty into the previous owner's name so we had difficulty in getting it into our name so we can get the refrigerator taken care of. Once all of this was straightened out, the people who came out and fixed the refrigerator had to order parts. Everything went fine after that. The service contractor was fine. We didnt have a problem with him but submitting a claim was difficult.

Great service. We've been able to file a claim and the response time has always been good and the quality of the workmanship has always been above average. When we've had to cancel a claim because we were able to fix something or it wasn't a problem, they respond about cancelling very quickly. We found the program to be very fair and affordable as well.

Over the last 10 years, I have given them $6000. The only reason I have a home warranty plan is because I'm a psychologist. I don't fix things. But when things break, I want it fixed. Each time that they've had to repair something, no repairman has been in my house more than an hour. The last one was here 20 minutes but he knew what to do to fix it and it was over and you still pay a $75 call fee which I forgot to add.

I called 2-10 and they got somebody to come over and take care of the problem. It was a no-brainer and there was nothing there for me to get bent out of shape about. I would recommend them.

When we bought our home, the 2-10 warranty was part of the deal and it was one of our buying points. The first claim that I submitted, I had no problem with it. With the one that I submitted this time, their people said they were going to send someone out here and that I'd hear from them within 24 hours. I realized that it was late on a Friday and I didn't figure I'd hear from them until Monday morning. They called me late Monday afternoon and said they couldn't be out until the next day.

Submitting a claim to 2-10 was very simple, but their website is not very good. They don't have options that fit me.

My water heater wasn’t heating very well, so I called it in. 2-10 recommended somebody who came and looked at it. It needed the burners cleaned and 2-10 did not cover any of it. I know it’s in the fine print, but they find anything they cannot cover. So I’m not thrilled with 2-10.

I had a bad experience with a previous claim where I didn't understand the service fee that you pay or what's going to be worked on. I tried to explain to the service contractor in detail what the issue was, and when he came, the guy couldn't do any work. I was upset because 2-10 wanted me to pay the service fee even though he just showed up and looked without doing the work. It did get waived, but I wasn't too happy with how that was handled. I'm pretty happy with the protection and I do feel more protected than not having it for emergencies, but it seems on certain items, there's a cap where you don't go a certain amount. So if there's something that's seriously wrong then I won't be able to get things fixed.

I had 2-10 Home Buyers Warranty out here several times for different things, and we’ve only been here a few months. For the most part, I’m very happy with them. They haven’t hesitated in coming out and assigning somebody to come out, and we appreciate that very much. They always make it a really easy process for me except in some cases. I had a lot of trouble with the garage door. I don’t know how experienced some of the guys that came out were; they thought they fixed the problem but they didn’t. They ended up putting in a new garage door opener, which we appreciate, but they had to come out 3 or 4 times before that decision was made.

The service we had with 2-10 was not done. The person who came didn't take the commode off and was rude. We have to pay seventy-five dollars because it's seventy-five dollars per call to have somebody come out even if the service is not done. They could have done a better job of providing customer service. He could at least took the commode off to examine it instead of just giving his professional opinion, collect the seventy-five dollars and leave. He did absolutely nothing. The whole experience has been awful and disappointing.

We recently submitted a claim over the phone and it was easy. The guy who did the process also did it on the phone because he was there with me. Also, the service contractor sent out by 2-10 was awesome.

I've had 2-10 Home Buyers Warranty for 20 years and I have had a very good experience with them every time I submit a claim. The claims process is easy overall, they followed through and come on time. I also had a good reaction with the service contractor. They respected me, listed what I had to request and they did the job. I will recommend this warranty to anybody.

Taken care of within 2 business days. Absolutely nice people from contact with 2-10 to project completion. Skilled and polite workers. Quality job completion. Several jobs, all done at a high level with complete satisfaction.

First, the person didn't show up. Then I call 2-10. He came and did a great job on fixing my central aircon fan.

I purchased a new home years ago and after the one year of warranty was over, I looked for something. Since then, I've been a 2-10 Home Buyers Warranty customer for the last six years. I usually do my claim over the phone but at most once a year or less. I don't have a problem with their representatives. However, sometimes mechanics come late, it takes almost three days for the initial thing to happen because once I complain to Home Buyers Warranty, they inform the local services and then they will call me and schedule. So the whole process takes about four days and sometimes longer. Other than that, I'm happy with them.

I submitted a claim via phone and it was not hard. I haven't had a problem with the service contractor at all. The last one that was here was very nice. I would recommend 2-10 Home Buyers Warranty. It's a very good company.

Our overall experience with 2-10 Home Buyers Warranty is good. However, it's almost impossible to schedule an appointment online so I had to call to make one.

We've had 2-10 Home Buyers Warranty since April of 2014. Submitting a claim has been good. We did it over the phone and it was pretty easy. Then they came out and did what they had to do. However, our service contractor told us one thing and then we waited and waited for somebody to come back out and finish doing what they were supposed to do. Then they finally told us that they couldn’t get the part and so we had to get a new one. We weren’t happy about that. But all in all, I'm glad we've got 2-10.

We haven't had any difficulty submitting a claim with 2-10 Home Buyers Warranty. If my husband does it online, they call and contact him. The contractors sent to our home have always been very good too. It’s been great owning an older home and having the home warranty because we have definitely gotten the money out of what we put into it. We've always been satisfied and very pleased with 2-10's quick response and getting things taken care of for us, especially when our air conditioner went out a few years ago and they had to replace a fan. But they realized that it was summer so they took care of it very promptly. I do recommend them.

My experience with 2-10 Home Buyers has been very good so far. I've gotten a great response from them when submitting a claim online. Their service contractor has also been very cooperative.

I have had 2-10 warranty since I bought my home 14 years ago and have made various claims with them through the years and always been highly satisfied. My latest claim though has not been a smooth process. On November 10th upon returning from a vacation to Hawaii we discovered that the heat pump was not working. I immediately called 2-10 and they found a contractor. The contractor came to the house and without really even looking at the unit diagnosed it as irreparable and recommended that the entire unit be replaced. They filed the report with 2-10. All of this was done within two days, so not too bad up this point.

We have 2-10 for over 10 years now. Recently, we had to call them for our air conditioner. The claim was very easy. They find someone to ask when the person will be out and the tech called us before he arrived, which was nice. He showed up in a timely basis. We explained to him that the furnace was not working and he fixed it. He also explained to us the stuff that he checked. He was very courteous and professional. It was an excellent service. We are satisfied.

On Sunday I discovered my water heater was not working. Called 2-10 company which told me I would be contacted within 24 hours and I would receive an email with provider's info. Did not get the email so called back to get info on Monday morning. After receiving info called company, provider came out pulled the ignitor and thermacouple out. Said needed new ones, took his payment and left. After 2 hours called provider to learn 2-10 would have to provide parts. After numerous calls (cause they didn't call back) and their failure to be able to provide the part to the contractor by Friday I chose the buy out option (after 5 days with no hot water I couldn't take it anymore). They did indicate they would reimburse me the service call fee. Waiting for payment, due in 10 days.

I've had a frustrating experience with 2-10 Home Buyers in the 3 1/2 months we've had it. I haven't had a good experience with them yet. Every time I submit something, I have to go through 5,000 people before someone will give me an update on any type of claim status. No one knows anything and no one can actually push something forward. I'm finding that all kinds of aspects of repairs aren't covered, but they won't cover the replacement of the item either. I have to bounce around between different levels of client support, it's ridiculous.

Very helpful!

When I moved in my home, the previous owners had a 2-10 Home Buyers Warranty, so I continued it. And after my first service call, I was pleased with it, so I just continued on. I've had it for probably about 13 to 14 years. I've used them several times and really only had one problem with one of the service technicians. That was a couple of years ago, where he came to fix my garbage disposal and it needed to be replaced. He was like, "Well, I can't fix it". So he took the $75 and left. But the good thing was that all I had to do was call the company and they sent someone else out the next day who did a perfect job. That's one thing I like about them is I don't have to argue with the service people. It's like if I need something done, if they don't do it right, all I need to do is call and they'll send someone else out. Overall, I think it's a good service. I recommend them all the time.

When we bought the house many years ago our realtor recommended to us 2-10 Home Buyers Warranty. Submitting a claim with them has been fine. Some of the contractors that they send are better than the others. It depends on who the contractors are.

I call 2-10 Home Buyers Warranty about my heater not working. They set up a appointment fast but here's the problem - they send a tech that show up in my house to check the furnace. He didn't have a tool with him. He was only 15 minutes in my house and guess that the stack switch was the problem. Right away asked me for 75 dollars and told me that he will request the home warranty for the part. Guess what they call me and told me it was not covered because was a flue venting problem. Really the stack switch is the main control of the furnace.

Thank You, 2-10 Home Warranty! My issue was resolved, 2-10 is a great company - they replaced my water heater and added an expansion tank that is now required for the system to be up to code.

2-10 Home Buyers Warranty seemed to be a good company. It's fairly simple to contact them for a claim. I've done claims on the phone and online and it all went fine with their representative. For the contractors, a couple of them have been really good, and some haven't been so great. My overall opinion is that they take the least expensive band aid approach to some of the repairs. Still I'm glad we have the warranty. It would have been a lot more expensive if I had to contact the contractors straight without a warranty.

We've had 2-10 Home Buyers Warranty since we first bought the house so we’ve had it for twelve years. We checked on a different warranty but we were happy with the service that we got so we stayed. They’ve always been prompt whenever I had to call and they get the contractor to call us within 24 hours. The last one that came was very good. We thought they had already fixed the problem but it did the same thing late that evening so we called back in and he came out and didn’t charge anything. We’re really pleased with them.

We called 2-10 and told them what we needed, and they very promptly had someone out to take care of the problem. The man who did the repairs was very good. We're pleased with their work and I would recommend them to a friend.

I’m very happy with 2-10 Home Buyers Warranty. The warranty folks were prompt. They gave me names of local companies to deal with and typically gave me a work order number to be able to give to the people who will do the work. When I called for my air conditioning and heating, they were out the next day. The only problem was it took two weeks to actually figure out why there was water dripping out of my ceiling. They came out every day but once they finally figured out what the problem was, they got it fixed. The warranty covered everything. 2-10 also told me who to get in contact with to do the drywall and finishing. I got in touch with them and they were out the next morning and were done within a day.

I believe in 2-10. They're a good product and I was happy with them. I've used them and then stopped for a while, and started back again. I submitted a claim recently for plumbing, and a gentleman came out and fixed my toilet - he was very polite. However, with the other claim for my dishwasher, they never came out. But I would still recommend 2-10.

I've had 2-10 Home Buyers Warranty for about five years and they are much more reliable. Setting up a claim is a very easy process. I tell them my problem and they check if it's eligible or not, and then they will call quite friendly people. All the contractors who have worked here were good. 2-10 Home Buyers Warranty is doing excellent work.

I first heard about 2-10 Home Buyers when the builder mentioned it to me when I bought the house. It was a recommendation, and they've been good over the years. The process of submitting the claim was easy. You speak to somebody about the claim and usually you hear from somebody who they recommend within a short period of time, and you set up a date. The contractors are very capable and fine. They got the job done the first time they do it. Plus 2-10 Home buyers take the information and usually we get a follow up call from them to see if we had any problem with the contractor. I would recommend them to a friend.

The last time I submitted a claim was difficult. I had two plumbing issues and they had to make out two separate tickets and it was a long ordeal. Then the claims representative had to get her supervisor to approve something. It was like two plumbing issues being resolved by one person. Then when she tried to do it, she submitted the second ticket and it pulled up a different company so she had to override that.

I’ve had 2-10 Warranty for over 10 years. I always submit claims over the phone and their representatives are always very friendly and prompt. They refer me to good repair people.

I've had 2-10 Home Buyers Warranty for fifteen years since I've owned my house. I submitted a claim over the phone. Everything went pretty good with the representatives. I told them what my problem was and they told me that the service guy would call me and he did. We set up an appointment and all went well. The service contractor that came to our home was good and professional. He came in, looked at it, said what needed to be done and he repaired and fixed the problem. I have no problems with it now. I'd recommend them.

We've been in our home for 12 years and had 2-10 Home Buyers Warranty almost the whole time. We've already used them three times this year and everything is great. I submit claims on the phone because I'm not a computer person. Nonetheless, phone filing to them was easy. My husband usually deals with the contractors and we've had no problems at all with any of them. There's only a year we've had several things go wrong and they come in and fix it and everything is fine.

2-10 was the recommendation of our realtor. The first time we submitted a claim over the phone, the company we had was great, but I was not that impressed with the plumber they sent out. The issue then was so easy. My son's tub's overflow valve was loose and then he was having me call somebody else. He said that it wasn't a plumbing issue, and that maybe we couldn't use the tub anymore. So, I called a friend of ours who is a plumber and the first thing he checked was the overflow valve and so 2-10 sent somebody else out. Later on, they were able to fix it and then I didn't have any problem with it since. The second time, the company we had was great again and the person they sent out was great too. I had water underneath my house and they sent out an HVAC person who was able to clear it up and did a great job. Also, the reps I have talked to were very professional and efficient.

This warranty does not cover "pre-existing"conditions! Anything that was wrong on your closing date is not covered, therefore if the folks who sell you a house know full well there are costly problems - - you are OUT OF LUCK.

We had 2-10 Home Buyers Warranty since we bought the house in 2004. We had some water leaks in some of our plumbing, so we submitted a claim. A couple of the toilets, their water would be leaking all the time and a couple of the sinks is leaking as well. And so we gave them a call and they connected us to Bullseye Plumbing. Anyway, our experience with them is just fine. There was just a minor issue with Bullseye Plumbing but it was resolved. They sent a work order over to the company. The company called us, although we were given the contact information and if they haven't called us in a reasonable amount of time, we had the information, call them. We explained the problem and it wasn't the same repair person that came back but they recognized the working could fix the problem. They were responsible for making us satisfied and they did whatever it took.

The warranty was provided by the seller when I purchased my home in July of 2015. Part of the coverage was the furnace. When I had the gas turned on at the house it required a full inspection from the local gas company of the furnace and water heater. Furnace stopped working. (Not the first use of the season in late October 2015). Called in claim, they sent a contractor. (Contractor said there were cracks in the heat exchanger and the furnace needed to be replaced). 2-10 altered and ignored the report and recommendations of the contractor it sent in order to deny the claim as "pre-existing". (Both the contractor and the local gas company said it was probably not pre-existing).

We bought this house almost 17 years ago. That's when we had 2-10 Home Buyers. We had covered our appliances and our systems in here. The seller of the house paid it up for a year when we bought it and we just continued to keep coverage. Everything went well. I usually do the submission of claims by phone. The representatives we talk to were very good. They're always helpful. Overall, the service has been really good. We've had those two leaks that were back to back in the same area. And so far, it's working all right. Everything has been very prompt. We got service pretty quickly. Especially in that emergency situation where the water was leaking. We would definitely recommend 2-10 Home Buyers to our friends.

2-10 Home Buyers was suggested to us by the builders that we bought the home from. Everything was great with the company like submitting and getting the work done, except for one time with my washing machine. Their guy never called back or ordered the part. I was without my washing machine for three weeks and had to go to a laundromat. I'm disabled and I had six people here. It was very disconcerting. Also, their prices went up every year steeply. So since our term is up with them this year, we went with one that's a lot cheaper with the same coverage.

It shouldn't have taken me writing to Consumer Affairs, BBB, and Yelp, and getting my realtor involved for this to be resolved. 2-10 should have honored their original agreement in the first place. In the end, happy it was all resolved.

We were recommended 2-10 Home Buyers Warranty a few years ago and we have had the coverage since then. My experiences with the representatives and in filing a claim, have been good, I haven’t had any complaints about them. I didn't have any issues with the services provided by the contractors they sent except for the last time that we had a problem with our dryer because it took a while for them to finally get it up and running. They had to come out 3 or 4 times to get it done but that was it.

When we purchased or had this house built, 2-10 was the warranty company that the builder had given us. It's convenient and very easy to use. I submit a claim by phone which is pretty simple and usually automated. And the service contractor for our recent claim was nice, has been out a few times and he's fixed the hot water heater problem, but after the 30-day window, it happens again and I have had the same incident a few times. The service contractor basically told us that this particular model has been having a lot of issues. So personally, I think the hot water heater should just be replaced.

I have 2-10 Home Buyers Warranty since I built my house in 2006. My house is basically new, I dropped $400,000 in it which is a lot and things don't crap out with a new house that has been to inspection the whole deal. My experience with 2-10 Home Buyers Warranty started rocky. The switch in the bathroom broke. I didn't have those copper switches in the house. I had what they called "Ruckus" which is panel-like, it's not flip up and down. I couldn't turn the lights on in the vanity area of my bathroom. Simultaneously, the switch in the dining room that has a dimmer on it became faulty. Then the one in the garage was faulty, too. I said I've got to check them all and see what's going on.

I've had 2-10 Home Buyers Warranty since I bought this house 13 years ago. Their claims reps were friendly and I haven't had any problems submitting a claim. I'd call them and they'd send a contractor to do the job and they would explain what's wrong. It's been pretty good with 2- 10. I'm happy with them.

2-10 Home Buyers Warranty was purchased by the sellers when I bought my home. I both call and go online to submit a claim, and they both work well. The only complaint I have when submitting a claim process is that sometimes they don't contact me as quick as I'd like. The contractors they sent have all been very positive and professional. They tend to keep their appointments, show up on time, and get the work done. The experience was good, and I am happy with it.

When I bought my house in August this year, I had to put in in warranty, and I was referred to 2-10 Home Buyers. It was already there in the contract, as advised by the seller as a good company. Even though that was the case, everything went well for some concern. I had no problem. I called them and told them what the problem was and they told me who to call and the people who they told me to call came right on out. We all have a real help from the 2-10 representatives, like when they came out, both of them, where two came out. The first one came out, he's done a good job and then I thought something was still wrong with it, so the second one came out and he double checked and went over everything the first one had gone through, and they couldn't find anything. So everything was fixed up perfectly.

I first heard about Home Buyers from the realtor who helped me design the house and I've had them as my warranty provider since June of this year. I only need to call them to file a claim. I tell their representative what was going wrong at my home and they send a person out. The person that they sent to see to my thermostat was very good (I had gotten another person at first but their remedy didn't last long). The contractor showed me how to operate the thermostat so that the temperature stays as is. I'm very satisfied with Home Buyers and would recommend them.

We had a home warranty when we were in Colorado. When we bought another house, our realtor recommended 2-10 Home Buyers Warranty since we didn't know anybody in the area. We've had it for 11 months now. The process for claim submission is very easy both online and over the phone. It has also been perfectly fine when I speak to their representatives. Adding to that, the contractors they've sent have been professional and did a good job.

The contractor sent by 2-10 Home Buyers came right on time. He called me before he would come and let me know that he was on his way. And he came right in, found the problem, and was gone. I've dealt with them plenty of times and they are always nice. I don't mind calling them to get the problem solved.

I had 2-10 Home Buyers Warranty a year ago on a house that I bought, but we didn't have any claims. Then I bought another house and took 2-10 out on it. I ran into a little problem there because I had an air conditioner that went out. It was working well when we checked it but then within four weeks, I checked it again and it wasn't working right. I had a guy come out to take a look at it and found out that there was a big problem with the air conditioner - it had a big leak and the pan was bad. I was disappointed when the guy said, "Well, you said it's less than 30 days so we won't warranty that." I figured that the warranty would cover it, but it wouldn't. Everything went well with the claim submission process, and the guy who came out was knowledgeable and knew what he was doing. It's just that I should've never notified them and should've just taken the air conditioner for a while and then notify them.

It's always simple submitting a claim to 2-10. Many years ago, it was all screwed up, but I have no problems now. They're fast in taking care of the claims when I submit them. The most recent one I had was with the garage door and it was good. I didn't have to hire somebody else to come by here and do this job. I've never had any problems with the contractor they sent. On the whole, my experience was very fine. I won't switch from them. I retired from Sears. They have the same program but I don't like it. It costs more money, so I'll stick with 2-10.

We used 2-10 Home Buyers way back when we bought another home and it was a positive experience since then. Every time I submit a claim online, it's quick. All of the contractors in this area have been very good. They do a complete thing. The vendor usually gets back to me almost every time, except for one, which I wasn't happy about. When I called up to 2-10, they automatically gave me the person I had used before for similar problem and it didn't turn out well. The only thing 2-10 needs to do when somebody has a problem with a contractor is investigate that contractor and maybe not give them a number of referrals. Hopefully, they would keep record of that. But overall I like them a lot.

When I bought the house, the realtor included 2-10 in the closing. On my second claim, I called in my dishwasher that went out on me and a seal leaking on the pump. They had to approve it first and once they approved it, the parts were ordered. The fellow that did the work did a very nice job, and he was very clean and courteous. I had no problems at all with the company that did the work. The only thing that I didn't like was that the warranty company was just a little bit slow on responding. We had to call them to find out what was going on and they never got to us. On my first claim, I had went nowhere. The spring on my garage door broke and it was on a Saturday, and our only vehicle was inside the garage. I couldn't lift up the garage, so I called several companies in the area to come out and repair the spring and one company said that they could be out there in two hours.

I chose 2-10 because of the relationship I have with the local representative. I am a real estate agent and I always use them whenever my clients have negotiated for warranty. When I submitted a claim for my dishwasher, it was easy and straightforward. The claims reps were courteous and friendly, and the contractor was professional and knowledgeable. 2-10 is efficient and effective.

2-10 Home Buyers was part of the deal when I purchased my condo and it has been a year now. Their claims representatives were very, very good. The contractor they sent was very good too. He knew exactly what the problem was and took care of it very timely and I have no problems. My experience with 2-10 Home Buyers was was not stressful at all.

2-10 Home Buyers Warranty was the warranty offered when we got the house. We've been five years with them and we have no complaint at all. Their claims representative were friendly and very professional. The last contractor they sent was just great, perfect. I wish all of them were like that. I have had no bad experiences with 2-10 Home Buyers. They have been just great and the service that I receive is reliable, very professional and on time.

We were very dissatisfied with the terrible experience with 2-10 Home Buyers Warranty. We were declined a couple of times and we almost cancelled until we got our agent involved and things got handled. I want to praise their agent down here who got things taken care of. That was the only good thing about them. I've had numerous home warranties before and never had the problem of getting people out there, doing the work or being declined. I wouldn't recommend them.

I heard about 2-10 from my real estate agent. Submitting a claim with them was very easy. and everything went smoothly. I'm very happy with them.

I contacted 2-10 to set up a work order to have a plumbing leak addressed in my main bathroom. 2-10 set up appointment with Accent Comfort Services to come to my home. I had the same exact problem last year and had a contractor fix out-of-pocket. The commode's wax ring was either not installed properly or was worn out and leaking sewer water under my vinyl floor with the same bubbled up vinyl floor as last year. When I explained this the service tech, he immediately said it "had to be the shower", due to some tiles being cracked. He never even checked the toilet for issues, but went under the house and told me it was the shower pan, charged me my $75 fee and told me "GOOD LUCK".

I've been with 2-10 for 20 years. I was very satisfied with the work that was performed and also with the quality of the service I received and with their professionalism to us when I filed claims.

When I first called 2-10, it was because I couldn’t get the air conditioning to work. I filed the claim over the phone and the rep I spoke with was very friendly. It was a simple problem but a contractor came out right away. He was very nice, helpful and knowledgeable. He explained things to me, was very thorough and checked everything out before he discovered the switch. It’s an older home and the switch at the top of stairs that is used to turn off the coal burning furnace had been switched off. Since we had switched to gas, we didn’t know that we needed to put that switch on. So, it was very easy. I was glad it wasn't anything more serious. Overall, he was efficient and successful.

2-10 Home Buyers were great. I submitted a claim over the phone and it was easy. Their claims representatives were courteous, friendly and knowledgeable. The contractor they sent seemed very nice and he seemed to know what he was doing. It was a very fast service so it was very good and it was what I hoped for.

We’ve had 2-10 Home Buyers for at least 8 years now, and have recommended them to others. I’ve submitted a claim with them and it was very easy. The first line of contact was a good experience. It’s traumatic when I have to call them because I need something, but their representatives were very helpful. We’ve always had really good experiences when someone gets here. Over the years, we’ve only had one incident where we were not satisfied. It was the timeframe of when a contractor was supposed to call back. So, 2-10 put somebody else, we called them, and they came right out. They were able to handle the situation.

I got 2-10 Home Buyers Warranty in November. It came with my house. Submitting a claim with them is really easy. I did it online for my water heater that was leaking. They called me right after and gave me the small cost I’ll be left with. Afterwards, the company called and the technician came out the next day to do an estimate and see the damage. He fixed it the very next day. It was a really good and truly amazing experience. They were quick to come out and did a good job.

We had purchased our residence a little over a year ago and 2-10 Home Buyers Warranty was provided. We were familiar with them and have renewed the coverage with them. Submitting a claim over the phone has been positive. The claims representatives are very helpful and willing to look for service people close by. I would sometimes ask where the service providers were coming from as I had a previous experience with an appliance warranty with another firm. Travel distance was considerable which made for delay and resolving the issue. With 2-10 Home Buyers, I am sent very good, courteous, prompt, and efficient contractors.

A realtor bought me the original plan with 2-10 Home Buyers. I've had the coverage for one year. Submitting the claim was easy, and I did it over the phone. The claims representative was friendly, helpful, and simple, so I had no issues. The contractor that came to my home was also great and helpful. Luckily, I haven't had many issues in my house, but I'm glad to know I have a warranty when I need it.

I've had 2-10 Home Buyers since August through my realtor. She picked Home Buyers and I was more than happy to defer to her knowledge on that. It was OK. There was only one issue that happened which was a problem with the AC unit. The initial vendor that they contracted with to fix the unit was awful. The company came out and took a look, said "We got to get back and get authorization from 2-10 to buy the part to fix this." The process went on and on and I kept on calling 2-10 asking for update but there was miscommunication. The contractor was telling 2-10 something different than what they were telling me. They kept telling 2-10 that they needed different parts and that they made bunch of site visits when none of that ever happened.

I got 2-10 Home Buyers Warranty when I bought this house. I've had it for almost a year now and haven’t had a problem so far. Submitting the claim was easy. I did it over the phone and they were friendly and courteous. The people that came for the repair were also polite. I'm pleased with the service. It's dependable because I don’t like to just call people coming into my home and I know that they have screened all the contractors that they send in to do the repairs.

When I bought the house in 2004, 2-10 Home Buyers Warranty was part of the deal. So far, it's been very positive. Whenever I've had a claim they were handled very well by the company and by the people who came and did the work. The person that had come to repair the garage door for me, he was very professional and did an excellent job and showed me a lot of things that would make things easier with what I was doing.

We received the 2-10 Home Buyers Warranty when we bought the house and we've had the coverage for about two years. Submitting a claim over the phone has been easy. Their representatives were friendly, courteous, and knowledgeable. The contractor that came to the house was excellent and top-notch. We really appreciate the service and plan to continue.

2-10 Home Buyers was included when we bought the house, April of this year. It's easy submitting a claim. No problem there. I've called them once and the contractors they sent were good and friendly however, the repair just lasted a little while. It had the same problem recurred. Overall, I would say my experience is good but not perfect.

Dealing with 2-10 Home Buyers was a very easy and good experience. Submitting a claim to them was easy. The people were the friendly and courteous and the contractor was fine and knowledgeable. He just did his thing and left.

My house came with a warranty, 2-10 Home Buyers, when I bought it and it's been about 2 1/2 months since. I had one claim at the end of August. The contractor they sent was a nice guy and he did an efficient job. He came in, I told him what was wrong, he checked it. He first couldn't find anything but he wouldn't move along until he found it. It was fixed up the same day as I called. I'm happy.

I've had 2-10 for six years now and they're supposed calling about my air conditioner almost every year when the season has changed but, every year I have to call and complain about them about our air conditioner. Because the unit is upstairs and if you are sitting into the table eating and something starts dropping all on your stuff, that's embarrassing. Then they were supposed to put a pan in, instead I had to call about it because the other pan up there rusted out because it wasn't put in properly. I might as well stay on with them since I have been with them so long, but I wouldn't recommend them.

We filed a claim under our 2-10 warranty. The repair person was at our house twice, and the fridge still leaks. I contacted 2-10 and they said the repair facility stated repair was complete, which it was not (still isn't). 2-10 has now stated they called and left me a voicemail a week ago. The claim was denied (no call ever received) and now they are denying claim. After 2 trips by the service company and $100 paid, fridge still leaks. Awful service and even worse communication. Will use any other warranty company when this one ends.

We had our AC go out this summer not once, but 4 times and living in GA in 95F+ degree weather we were miserable. We would call to get help and ask for Emergency service. The response we get is the company dispatched has 24 hours to respond and even then don't have to immediately come out. After failed fixes and multiple outages we finally had it fixed. In addition the repair wasn't even covered, so we paid a $100 for a "service call". In total we had no service for 16 days at the hottest time of the year!

I've had 2-10 Home Buyers Warranty for over a year and submitting a claim over the phone is great. They were knowledgeable, timely and I didn't have to wait very long. There was no tension and the whole experience was pleasant. The contractor they sent was great and they did their job well. They're very courteous, polite and diligent. If I had to go on a scale of 1 to 10, I'd give it a 12.

I've been with 2-10 for a few months now, since I bought my house. They're great. Very easy to use and quick. I had a good experience with their service contractor that came out when I submitted a claim.

I have only have very few incidents of needing anything done, but I'm very happy with 2-10 Home Buyers Warranty. I was looking through American Home Service, which is who I had when I left North Carolina. They were no longer available, and I found 2-10 as an alternate. They respond very nicely and I get very exceptional cooperation from each of the contractors. I have nothing but positive comments about any and all of them.

I've had coverage from 2-10 for ten years and it came when I bought my home. Submitting claims is really easy and I do it online. Everything is okay with my experience with them and I never had a problem with them.

Submitting a claim to 2-10 Home Buyers Warranty was easy but them executing it was poor. I've recently put in a claim for our downstairs AC and I'm still learning a little bit about it. Because when he said that the upstairs AC needed servicing, that means I have to file another claim, so that wasn't fun. I have been a member for a little over two months now and when I put in a claim, it took us about six weeks. We ended up having to call back because the first one that they put us through with the AC never called us. I called numerous times and ended up calling 2-10 back, then they sent me to another person, and that went a little bit smoother. The contractor was great and very nice. So it was a good experience, other than the beginning part where the first contractor didn't communicate with us. So we started out rocky but finished strong.

After waiting over two months when told I had a cracked heat exchanger on my gas furnace and could not use it, 2-10 is denying their own contractors to install a halfway decent furnace and instead is insisting on using a furnace that is low-quality, reputed to break down frequently and noisy. When offered, a buyout was given two different amounts by two different customer care reps. It goes down with each call. While some customer care reps are helpful and professional, others are just rude and arrogant. Wait times are long. Save yourself time, money and a whole lot of frustration and do not purchase this home warranty!

We've had 2-10 since March when we bought our house. My experience in submitting a claim was very unpleasant. Their claims representatives were rude and snotty and the first company they sent was not able to come out for 1 1/2 wk. I had a refrigerator that was down and food going bad and 5 mouths to feed! Once we got someone out to fix our refrigerator the person was very sweet. He came out the next day and fixed it for me. That's the only good experience that I had.

2-10 Home Buyers Warranty has been helpful. Everything worked out in every claim that we've had. They always called back to make sure everything went right. I would definitely recommend them to a friend.

When we bought the house, the previous owners bought us the 2-10 Home Buyers Warranty. We've only had it for 20 days but we're covered for a year. We submitted a claim for the air conditioner, and everything was done in a timely fashion. The unit was up and running at the time that they said it would be. The company that we worked with was great and clean. They came in, saw what needed to be done, ordered the parts, got it in, and took care of the problem. It was quick, easy, effective and I'm satisfied.

In early September we called them to repair our Oven and Refrigerator. We called several time, they gave us different contractor and none of them show up. Finally after we frustrated we called local contractor. He checked the fridge and fix instantly and charge $260. After we waited over a month I called them and talked to the supervisor. Her name is Jenifer **, she told me they don't guarantee how long it's going to take to repair. What piss me off even, this part is come from CHINA. By now it's repaired, I have been paying this company since my House brand new built in 2007 every year $700-$800. This company is scammer, people need to stay away from this company!!!

I heard about 2-10 back when it originated because I was in the real estate market and I knew one of the founders of it way back. My builder's warranty ran out so when I got it, I signed up for it and I've been having coverage on the house ever since. It gives me peace of mind. I'm retired so it helped me know that I'm not going to have any major out-of-pocket repairs that I can't afford. I called in a claim for my air conditioner with 2-10 and right away I got a response and said, "I can be there in about a half hour." and he was. He replaced one little part in the compressor and it works fine. He was in and out in five minutes and had it fixed. I gave him a check for $50 and he said goodbye.

I've had 2-10 for two years now and it's been wonderful. That’s the warranty that came with our other house so we decided to continue it with our new house. Submitting a claim with them was very straightforward and they have fast response. Another thing is, the folks that they sent to repair our refrigerator and AC were very good and responsive. 2-10 were helpful and they solved the problem.

My wife submitted a claim on the phone and it was easy. The contractor came out the same day and did a quick fix. He was very knowledgeable and courteous. It's an outstanding experience.

Our home seller bought 2-10 as our home warranty. We had it since December 1st of last year and they have been very inconsistent with their service. In the past, I've had two other claims that were fixed quickly but some are not. Submitting a claim to them was not a problem, but my last experience has been terrible. My air conditioner has been broken since September 6th and it still hasn't been fixed. We submitted our claim online but we still haven't heard from the contractor and we're pretty upset about that.

I like the promptness of 2-10's service and the way they followed up immediately when I didn’t get any acknowledgement from the contractor that we contacted. I get somebody else and everything worked out. I couldn’t ask for better service.

I've been fairly pleased with my 2-10 home warranty. I had a problem with the garbage disposal that was leaking. I called to submit my claim and they referred me to a service provider. I tried to get in touch with those people and this guy I was talking to was not doing anything. So I had to call back and to be referred to another service so my problems are taken care of. But didn't happen as quickly as I had hoped but it did happen and their repair was professionally done. I also had my air conditioning not working and it was a week or so before. It was maybe 10 days before they got someone out here and it was very hot that time of the year. I am hoping that 2-10 will do everything to make their service faster than that.

My contractors recommended 2-10 Home Buyers Warranty to me. During that time, I've just been through a tornado and I had no idea what to do. So far, my experience with 2-10 has been fine and submitting a claim to them had been very easy. At first, I really didn't want to do it because I was afraid I'd go through a lot of rigmarole. But everybody was very nice to me and I got to talk to a person when I submitted my claim over the phone. A guy later came in no time and fixed what was in my claim, so I was very pleased. It was a good and easy experience.

Submitting a claim online has been pretty easy and user-friendly. Their service contractors were good and they've handled everything in the time that they said. They've done quality work and overall, everything has gone well with 2-10 Home Buyers. I recommend them.

I’m a real estate agent and we had a meeting in our office about 2-10 Home Buyers. A representative came and spoke to us in the office about the warranty program that they have. I liked what the representative had to say so I picked it for myself. I’ve had it for over six months now because I renewed it not too long ago. I recently filed a claim over the phone and I told them that I had an issue with my air conditioning. They immediately got someone out and they took care of it. It was all great and the claims representative and service tech were very professional. The service tech was polite and he did his job. In fact, I was surprised that it was so easy and that it was taken care of so quickly.

We went with 2-10 Home Buyers because it was recommended and we've been with them since 2007. However, my most recent claim initially was extremely frustrating. The difficulty was they would line up service provider after service provider. The contractor would end up turning down the service request before even coming out. They never followed up and tracked the record of what was going on so it took me over two months to get my situation resolved. After going through 9 or 10, they got a good contractor who came and was excellent to work with. Dealing with 2-10 people directly over the phone was excellent. But they could do a slightly better job of more detailed, updated information on their website as to status. They also need to select more reliable contractors and improve their relationships with them.

POOR CUSTOMER SERVICE!! I have been a customer in good standing for several years with 2-10 without any significant issues until the last 6-12 months. In recent months, I have had nothing but issues with the service provided by 2-10. They send poor quality contractors, and today I was told they were denying my claim because the contractor came out one day before my renewal went through, so it was considered a "pre-existing condition" on my current year's warranty. I am incredibly disappointed that a service organization would put a technicality of one day over providing quality service to their customers. I recommend you consider other warranty providers.

This despicable company and their home "warranty" is a complete joke, and a complete waste of money! We were in our new home for 2 days and our air conditioning went out. We immediately think thank God we have the home warranty. ABSOLUTELY WRONG!! On Friday around 1:00 p.m. I placed my first call to 2-10. They said they would call a contractor and that I should hear from them within 24 hours business hours. Monday afternoon I call back only to find out they never contacted anyone, now I have to give another 24 hours. Tuesday & Wednesday, whoever they assigned never called me, would never answer my call, would never answer their call.

I've had coverage with 2-10 Home Buyers Warranty for at least 10 years. I heard about it from an old neighbor that had previously used the service and because I've read and heard about their fees, services and outstanding customer service, I went with them too. Claim submission was very good and they were able to ease my mind and help me get the problem resolved in a timely fashion. The service contractor was professional and easy to talk with - I was able to ask him questions as to how to prevent the issue to recur again. With 2-10 Home Buyers Warranty, it is easy to get the job done. I definitely would recommend them.

We have now been 1 week without hot water. This means our showers do not work, and we must boil water to do dishes and haul laundry to the laundromat. We placed a claim on Saturday Sept 26. A 2-10 plumber came out finally after many phone calls on Tuesday Sept 29 and confirmed our 75-gallon tank needed replacement. Instructions were that 2-10 would order a tank and advise the plumber when it came in. Not hearing anything we followed up with 2-10 Saturday Oct 3 to be told that they could not find a 75-gallon tank and had unanswered calls into the plumber to see if they could get one. Understand that we can get one at Lowe's 5 minutes from our home. Hearing our frustration we were offer approximately $1,000 to go away, alternately they could do a 50-gallon tank.

We've had 2-10 Home Buyers since October 2014 and submitting a claim with them has been very fast either online or on the phone. Everybody was very helpful and I had no issues. For my recent claim, the first vendor that they sent out came and he checked it out and they never returned any paperwork for the HVAC for it to be repaired. I had to call in five days later and check on it and 2-10 stopped them from being the vendor and found somebody else. The other person came out and took care of it within a day or two. Everything was back up, so the second person was really good, but the first one was terrible. Overall, they're awesome and I would definitely recommend them to others.

When I was purchasing my house 2-10 Warranty was one of the options and me and my wife liked it the most. Submitting a claim was fairly easy. I contacted the company that was going to fix our garbage disposal and they got back to me right away. It was a quick and professional job - there wasn't too much chatter. The service contractor got the claim, fixed the problem and headed out.

2-10 came with my house, and submitting claims has been easy and I have no complaints. Everything has been good, and the service contractors have all been pleasant. I would recommend them.

I purchased a house with a year of 2-10 HBW warranty. This was possibly the worst year of my life. I had plumbing issues on the weekend. They did not return calls or get plumbers out on time or at all initially. I paid out of pocket due to the emergent status of the issue. When they finally did send plumbers to look at it they determined they didn't owe anything because the issue was outside of the foundation even though the plumbers I eventually hired had to jack hammer the foundation to replace the pipes. Then the HVAC issues started (keep in mind I had enhanced HVAC, gold plan, w/ pool and spa mechanical coverage). These HVAC issues continue to this day even though they would not renew the warranty plan.

We got 2-10 included when we bought our house and have it since the first of June. In submitting a claim, I called the 800 and told them what was going on. They then scheduled an appointment with the AC repair guy and got him out here, so everything went very smoothly. It was very easy to do and everything went great with the sales rep and the contractor.

My home had a warranty through 2-10 when I purchased it in September, 2013. When it came up for renewal in February 2014, I renewed it and did so again in 2015. So far this year, I have had to call them for air conditioning repairs. The first time in June, 2015, the unit was not working. After waiting three days, they finally had someone come out and he said there was a leak in the freon hose. Said it was repaired. In July, 2015, they came out again because the unit was not working and the company who performed the repair changed my piping and said he replaced a part.

My realtor recommended 2-10 Home Buyers Warranty and that's why we chose it over other warranties. It’s also because they actually come out within a reasonable time span. We’ve had coverage since the end of July and submitting a claim online has been very simple. I simply wrote down my situation and why I need someone to come out, then I got a confirmation saying a contractor will contact me and set up a time for an appointment. They called me the next morning. Granted it was Labor Day weekend so I knew it wasn’t going to happen until Tuesday. They sent someone out as soon as they could to get it fixed and I’m able to use my washer and dryer now.

Submitting a claim with 2-10 Home Buyers Warranty was an easy process and it was very good. The contractor that came was a very nice and professional gentleman. I’ve had the coverage for a couple of weeks and the company is very professional and does a complete job.

2-10 came with the purchase of my house. I submitted a claim to have my dishwasher repaired back in June. Four months later and six visits from bottom-of-the-barrel contractors my dishwasher is still not fixed. Meanwhile it continues to leak and/or flood onto our floor nightly unless we run it. I had to come home from work four times for this, my wife twice. The service personnel at 2-10 were unhelpful and dismissive. Despite my requests to have the dishwasher replaced, and the fact the last incompetent contractor had written a note saying the dishwasher should be replaced, I could not get 2-10 to replace it. They kept sending these contractors. I cancelled my coverage. I was so tired of dealing with them. Looking for a new warranty company.

2-10 Home Buyers Warranty was offered to us when we bought our house in 2004 and so I re-upped with them when I moved. We most recently had a plumber come out, and he was very professional. And then two days ago I had a problem with my refrigerator so I called 2-10. They said that Sears would be calling me. I never got a call so I called Sears. They couldn’t find my contract anywhere. I was on hold for about 30 minutes and then I got hung up on. I guess they had my phone number wrong. But that's more of a problem with Sears and whoever does their scheduling of the repairs. As for 2-10, they’ve been very good. Submitting a claim seems to be all automated so it's relatively easy. They're also priced fairly.

I had a wonderful experience with customer service. I did have a problem with a service provider not being available in our area. I too was frustrated and asked to speak to a supervisor and got Kevin ** who actually listened to me and helped me get my dryer fixed. He was extremely professional and handled the situation quickly. He even called/e-mailed several times to follow up. I have had several warranties and have had issues with all of them… It is just the way things are. Luckily for me I had a supervisor who had a real sense of what good customer service should be. Every inquiry was answered promptly and I got solutions to the problems. He had such a positive attitude and has given me hope that there really are people who care about providing a service where the customers satisfaction matters.

2-10 Warranty came with the house. I had to make claim for damage to the heating and part of a/c system. Customer service was very cordial but was basically incompetent. I was repeatedly rerouted to a new representative each time I called as they passed me from one rep to the next. In the end their technical personnel were even worse as they ended up covering only part (less than half) of the costs and did not honor their warranty. Despite testaments from their own recommended expert as well as another third party, they refused to honor their contract. Stay away from this Company. There are much better options in this industry.

2-10 Home Buyers Warranty came with the property we purchased. When we submitted a claim to them, it was convenient. I made a phone call to them on our first claim. Their service tech came out quickly and everything got handled in a timely manner.

It hasn't been hard to submit a claim with 2-10 and the technicians have been great. The people who come out have everything expedited, and that's important to me. It has been good so far.

I haven't had any problems with 2-10 Home Buyers Warranty - it's good. We had to call for some electrical and they were right on it really quick.

My first claim was sent in for a badly leaking roof and lost THREE times. I received conflicting information from every single representative that I spoke to. Not only did they delay my processing to the point where I couldn't wait any longer, but they refused to send anyone out to take a look. This company is extremely deceitful in how they do business. First of all, their fine print is so tight that they can basically deny 99% of claims, even simple things. Secondly, their customer service made it impossible for me to even attempt to make a claim.

We bought our house a little over a year ago and we had the home warranty for the first year. It saved us a few different times. We decided to renew our contract and then our air conditioner unit went out. It was 19 years old and it was completely gone. Although the contractor took longer than expected to complete the work, our unit was covered in cost except for a few hundred dollars. That's awesome compared to the prices that I received around town. Most people told me it would be $4000 to get a new unit. The contractor finally replaced the unit and we are completely satisfied. Thank you home warranty.

When I moved to my condo 10 years ago, I received some information about 2-10 Home Buyers Warranty. So far, I haven't had a problem getting through when I submit claims to them over the phone. Their claims reps have been very good and responsive. Everything has been positive with the technicians I've had in my home too although there have been a couple of times where I had to wait a long time. An example was when my furnace went out, it was 91 degrees, the first time that we had high humidity and temperature, and it took two weeks to get somebody scheduled. But I do understand.

When I purchased my house, my realtor told me that 2-10 Home Buyers Warranty was included in my home ownership. Submitting a claim to them over the phone has been pretty smooth. Their reps were nice and they also sent a good contractor who explained everything that he was doing.

I found out about 2-10 from a friend who's a realtor. It was easy submitting a claim to them, there was no problem. I got a few properties and have other home warranties, and the only issue was that whenever you speak with the representative and you state, “Okay, you know, I am the landlord, but this is the tenant, please contact the tenant to make the appointment,” the message was never relayed to the company that is going to do the job so it’s always that difficult. Sometimes because of that there were two repairs, one that is in the process and the other one that has already been done and I received calls that should have been sent to the tenant. I called them back and if the job is not done at the date it should be, things cannot be scheduled just because of that. They should be more careful with it. But besides that, everything is fine and will still recommend them.

I can't complain about my experience with 2-10 Home Buyers Warranty - it was very good. I had some problems with my well and they sent somebody right out who did everything they were supposed to do. I would recommend them to a friend.

I have been a customer of 2-10 Home Buyers Warranty off and on for the past 10 years and never had any issues until now. I can only assume the issue is due to the fact that I now have an appliance that needs to be replaced rather than repaired. 2-10 has sent multiple contractors to my home over the past few years to service this same refrigerator as it works fine for months at a time and then just stops cooling. Well, this time the contractor has been to my home a total of 3 times in the past 2 1/2 weeks to service this refrigerator that is still NOT working right now, as I am typing this message. I have asked 2-10 to replace the refrigerator and was told that my request would be noted, but they are still attempting to send the contractor out AGAIN to repair it.

The problem has been resolved thanks to Cheryl from 2-10 acting as a go-between. After she got involved, things appeared to move quicker.

I first contacted 2-10 HBW on 8/19/2015 to replace a bad refrigerator compressor, it was noisy and overheating. Had to wait two weeks for the part to come in. Technician replaced it on 9/8/2015. Now the refrigerator makes more noise than it did before the repair! It stays running most of the time and now has two different frequencies of a whining sound that almost unbearable after a while. In my three bedroom house I can hear the refrigerator from any one of them! The technician just left again, said it was nothing he could do because compressors are self-contained, so you can't work on them. 2-10 HBW had the nerve to offer me a "buy out" for $65.00! I paid $100.00 for the service call. What a joke!

When I bought my house, it had warranty coverage with 2-10 Home Buyers, and I decided to keep it. But now, I'm going to cancel as soon as it's up because it is very, very difficult to submit a claim with them. As a matter of fact, I wound up not using them. My air conditioner went out on a Tuesday, and I called them the next day. A person called, and told me they'd come out on Monday… maybe, and I said, "Okay." So I called 2-10 back and they gave me a number for another repair person, who would not even answer the phone. I finally went by their place of business and they said, “No. We're not going to take any more calls right now.” So, I just went out and found somebody else that did the work. I am very angry with this experience.

Our Vanguard hot water heater broke 8 days ago & flooded the 2nd floor area around it & the water came through the garage ceiling & flooded that also. 2-10 said that since the hot water heater was under warranty (it's warrantied for 10 years & they replaced it only 4 years ago after the identical damage occurred!) they couldn't replace it with anything but the same piece of garbage. Fine.

It's been very easy submitting a claim with 2-10 Home Buyers Warranty, may it be over the phone (which I usually do) or online. The claims representative I've spoken with over the phone has been very good and friendly. My interactions with the technicians have been very satisfactory. I highly recommend them.

2-10 Home Buyers' customer service people were very attentive, and they communicated very well. Overall, I had an excellent experience with them.

We didn’t have a mortgage when we got our new house, but the builder had a ten year warranty he had with 2-10 Home Buyers and we learned that we could put everything else if we get a policy under that to protect all the stuff in our house. So we signed up. When we first moved in, we had a lot of problems with the heater and stuff. The company decided to deny us coverage since we were too much of a risk, so I wrote to the president of the company and told him about my experience. He relented and put us back in. But the price right now is getting really expensive. My friend down the block has a different home warranty for an older house with the same coverage, and it’s a lot cheaper than 2-10 per year.

2-10 Home Buyers Warranty was recommended by the lawyer at the closing of my house. It has been our home warranty for 6 years now and I've had good luck with them. Submitting a claim is very easy and the service contractor has been from American Air all the time and he’s very professional. I've had one claim rejected which I thought would be rejected but I had one of these fly-by-night companies who came around after a hailstorm and looked at my roof and told me that I should have a new roof. 2-10 Home Warranty had someone come out and look at it and said it wasn't necessary. Then 2 years later, we had a worse hailstorm and I did have to have it replaced and even when the claim was rejected, as I thought it would be, they were very nice and professional about it. I would definitely recommend them.

It was very easy to submit a claim with 2-10 Home Buyers Warranty. I've done it once online. The technicians that they sent out to our home were wonderful. Heather, the girl from the heating and cooling company, was amazing. Overall, our experience with 2-10 was great and I'm glad that we have their service.

As you read this, imagine that you and your family have been without a working fridge for 34 days during the heat of the southern summer. Then consider that the broken fridge may be leaking the toxic gas Freon into your home, endangering the health of family and friends. I am a 2-10 Home Buyers Warranty customer and first requested service for my GE refrigerator on July 29, 2015.

Our agent referred 2-10 Home Buyers to us because he already had an experience and positive response through a home buyer who really liked their warranty. We signed up with them. The claims process has been pretty simple and everything is pretty much done over the computer. We submitted a claim online one midnight when the AC went out. Then we had a phone call the next day and scheduled appointment for the following day after that. So within 48 hours, we had somebody out to fix the AC. It was a pretty good, seamless process and we're happy with how it went.

I placed a service request 7-23-15 and it is now 8/28/15 and I have gotten nothing but the runaround. They have contracted with an incompetent appliance repair company. It took repeated phone calls on my part to get the authorization for two men to come out to get the washer out of the built-in cabinet so they could diagnose the problem. I am told they can't get anyone out there for 10 more days. Additionally they have a part for my Sub-Zero and will not go out to repair that until they go back for the washing machine. So I have to wait 10 more days for the Sub-Zero door to close. Ridiculous!!!

We were not receiving proper air flow to the back of the house. Called in a service request. HVAC company arrived, assessed, and left in about 10 min stating that we need dampers to push the air flow to the back of the house. We expected the warranty company to cover getting them in installed. NOPE!!! Absolute waste of money. Might as well save our funds and pay for things if they occur.

Since purchasing the coverage last December I've had submitted a claim with 2-10 Home Buyers and everything went fine. The contractor they sent out did perfect.

We couldn't get water into the house so I called the warranty company. They said they had no contractors in the area and maybe we could find one. After days, without water, they found a plumber to come out. I paid the $75 copay and the man didn't know what to do. They sent out another man the next day who said the water system was put in incorrectly. The warranty company would not have it repaired. I paid another repairman hundreds of dollars to come out and make the necessary repairs. It was not an issue of the plumbing being incorrectly put in. I found out that the plumbing company 2-10 sent out had a bad reputation.

We submitted a claim to 2-10 because our sump broke within the first week of moving in to our house. Submitting a claim was fine but there was a little confusion on how the process was supposed to happen. It was not well-explained. But all in all, we got everything taken care of in the end. The contractor did the job but there was nothing over the top. It was very much 'he was ready to get in, get out, get it done' kind of mentality.

I've had 2-10 for two years now and submitting a claim with them has been very good. Their service contractors did quality work but this last week was my first negative experience. It's not a reflection to 2-10 as it is the season. All the air conditioning contractors are hired out so I had to get an outside contractor to handle that. Nevertheless, 2-10 called for someone, but he was so heavily booked up because of problems and he couldn't be there until 4 days later. We had 4 children in the house and 90 degrees temperature inside. Outside of that, I've had them coming out and responding to my calls on a regular basis.

Since we bought the house, we submitted one claim. It was supposed to have a brand new furnace and central air unit. The first week we moved in, the central air unit was not working. We called 2-10 Warranty and we did have someone come look at it. The one they had come out seemed very knowledgeable at first. He seems really great and moves fast. He charged our unit but it still didn't work. Whenever we call back to see what the issue was, he told us to call 2-10 Warranty again. If the problem was not related to a leak then we would get charged a second time. That's why we chose not to do anything - we might just have to pay for everything. Currently, we just have window units. I was happy at first because my experience calling was fine. 2-10 sent somebody right away, but ultimately the contractor didn't really help us and it just cost us money.

2 weeks this summer without AC because of their poor service. I went out of network just to get repairs done without waiting another week. I had to pay $1238.00 of which I was only reimbursed $112.00 after waiting 7 weeks. Do not recommend this company!

Submitted my claim for AC unit repair on 08/03/2015. Contractor came and submitted the request to 2-10 Home Warranty for parts. I got a call from 2-10 saying parts were ordered and the issue will be fixed. After 2 days, received another call that the claim was denied. I escalated and we received a call from their number 7207472823 that they were wrong with the denial and would deem claim valid and get the work done on 08/18. When I called them today to confirm if the work will be done today they said the claim was denied and there will be no work done. Luckily I have the voicemail about them informing that work will be done and the website still shows ETA for parts to arrive for replacement as 08/18.

My realtor purchased this home warranty for me when I closed on my house. Shortly after, my dishwasher broke and I filed a claim. 2-10 Warranty contracted American Appliance Repair to fix the dishwasher. The service technician stated that the part was completely broken and would need to be replaced. After waiting 8 weeks, I contacted American Appliance to determine why no one has returned to complete the work. I was told that my warranty did NOT cover the part and therefore they did nothing except take my $100 deposit.

2-10 Home Buyers Warranty provides good service, and everything has been working well. I’d recommend them.

We had 2-10 Warranty since we moved in our new house. Their representatives and the electrician they sent us when we submitted a claim were absolutely great.

I had 2-10 home warranty for 4 years. I had a very good service with them till this year. All the issues I had in the past were professionally taken care of. They used to send a professional contractors who did great jobs before, however, this year I had a very bad experience in fixing two issues in my house. The electrician took 4 week to replace a ceiling fan and said he will come back to do the remote and finish up the work. Sadly, he never come back. The other issue is the leaking water from my AC. It took another 4 weeks to order the pump for the AC. It was replaced. Sadly, the problem was misdiagnosed and the AC is still leaking. Bottom line is the company now contracting with agents that are not good enough to do the job, and in many occasions those agents locate far from their clients and they are reluctant to make the trip back and forth. My warranty expired this month and I am not renewing it.

I called 2-10 after my AC unit went out during the hottest time of the year, 91 degrees in my house. I have 2 children under the age of 8 and was not prepared to wait "up to 2 days+" for an in network company to call and SCHEDULE a time to look at my unit. I paid out of pocket to have the unit fixed (in 2 hours) knowing I would assume the difference with the out of network company. I submitted the paperwork to 2-10 and got a check for $24 dollars. WHAT A JOKE! I called 2-10 to see if the service fee could be waived and was transferred 3-4 times before someone told me NO. I will not use the young and unprofessional lady from Broker Accounting that wanted to get "snappy" on the phone; however, would have liked to talk to her manager on the phone.

2-10 Warranty has been with my house since I purchased it 2 years ago and it is very easy to submit a claim over the phone.

Placed a service item in on July 13th, now it is August 10th and A/C unit is still non-functional. Continue to get the same answer from customer service that the part is on order. Seems they did not order the parts until 12 days (Jul 29th) after the service contractor submitted the report. No explanation why. I was told 2-10 would call me about tracking the part. Nobody called and no updated emails or updated information on the web page. There is no customer service, even the supervisor (Sue **), could only rattle useless information and wanted me to 'Hope' the part would arrive. Well, I did not get this policy based on 'hope'... thus I will not be renewing with them.

The contractors that they sent out are very professional. I had a nice experience with 2-10 so I'm happy.

"She doesn't want to talk to nobody [sic] right now." - Direct quote from a fast-talking service rep about her supervisor who refused to talk to me after I waited on hold for 15 minutes. WORST COMPANY EVER! No customer service skills at all. Deserves 0 stars. 2-10 assigned a horrible plumbing company (Advanced Heating & Cooling in Knoxville, TN) to fix a leaking water heater. The fast-talking service rep, Helen, hastily said the new part was not covered and ended each sentence with "OK" as a statement not a question. After politely debating the contract's contents for 10 minutes, I waited on hold for 15 minutes to speak with her supervisor, Cher.

We had to wait 5 days for them to come out. I finally called to see when they could come as I didn't hear from them. Also we have the $75 deductible and they charged me $80.25. Said we owed sales tax on the deductible. I called 2-10 and was told that was incorrect. I asked NE Home Appliance for a refund and was told they are correct sales tax is due. We have used this service at least 7 times and never paid sales tax on the deductible amount.

I went with 2-10 Home Buyers Warranty because other companies that I've heard of locally didn't have good reviews. Submitting a claim was very easy, and the contractors that came were wonderful. They are doing great, and I would recommend them.

As an agent who recommended this company for years... they were great in the beginning and now am getting consistent phone calls of clients who are upset with their service. Sending contractors that are mis-diagnosing issues, quite a few no-shows of contractors and it ends up costing me and my client more money in the long run.

When selecting a home warranty, we picked 2-10 which by far was the most expensive but we felt would be great peace of mind. On the 2nd day after closing, I noticed the dishwasher (which indeed passed inspection prior to closing) was not cleaning well. Ran it a few more times until recognized it was not getting water every time. Called 2-10 and after multiple transfers but ALWAYS extremely nice associates was able to get service scheduled - not timely but scheduled.

I've had 2-10 Home Buyers Warranty since we moved to Joplin in 2001. When the tornado hit, we moved to Carthage and I went ahead and bought it again for this house. But out of all the contractors who were supposed to call, only one contacted me. It's like they didn't want to do the work. They probably didn't want to mess with a garbage disposal. On the other hand, this one contractor whom we also used in our other house got right on the problem, got it done, did a perfect job, and everything worked out fine.

Even though we live near a mid-size town and less than an hour from a larger city, when we tried to get 2-10 to honor our contract with repairing a plumbing leak, we were told that there were no qualified repairmen in our area. We were instructed to make our own appointment with a repairman, have him look at the problem, and then he would have to submit a detailed report of what was wrong, as well as his costs and costs of the necessary equipment / items he would need before 2-10 would approve the repairs. IF 2-10 approved the repairs submitted, we were to call the repairman back and have him do the work. We were to pay him, and then submit the bill to 2-10 for reimbursement. WILL NOT RECOMMEND 2-10 TO ANYONE.

When we bought our new home in November, we asked to have extended warranty on all the items we have in our house, and 2-10 is what was offered to us. Claim submission hasn't been too bad but the hundred dollars deductible is a little bit tough each time, though and it's definitely frustrating. The first contractor we got had a regular service call fee of $65. Due to this, I didn't want to go through 2-10, I just wanted to pay him his regular fee. Why would I want them to overcharge for something just because that's what the rate is? Other than that, the contractors have been very good so far and able to fix everything for me.

We had to call for a follow-up after our AC unit continued to freeze over (despite already having a company come check it out & make some repairs). Everything went fine until the AC company couldn't get us in until Monday (it's Sat afternoon) which would have been fine except I'm VERY pregnant. The AC company suggested that I see if 2-10 home warranty would let us switch to a different AC company that could come out before then since it could be characterized as an emergency situation.

We bought the house, house came with the refrigerator. Last year we bought new refrigerator and moved the refrigerator which was in the kitchen to the basement and the new refrigerator in the kitchen. The original refrigerator broken, we called home warranty to fix, they sent Sears and said they need to replace the door. Almost 2 month I did not heard from nobody. I called home warranty what was go on. The customer service was very rude and told us they cannot fix it because was not in the primary kitchen after we told him we bought new and the original we moved to the basement. I will never use 2-10 home warranty again. They RIP PEOPLE OFF! It won't matter where you have the refrigerator longer, is the original which came with the house. Please FIX IT.