2-10 Home Buyers Warranty Reviews

There were actually two service issues simultaneously, hot water heater would not stay lit and air conditioning unit quit. Both issues were addressed quick as possible, with a slight delay due to weekend and parts for hot water heater, but resolution good/timely. Air-conditioning unit was a quick/professional repair. Very satisfied with 2-10 Home Warranty! THANK YOU.

I have a home warranty with this company. I was informed there was a gas leak in the house. Location of the leak was not known. My warranty states heating, interior heating, gas leaks are covered. The company refused to send someone out to address the problem.

I have been with 2-10 Home Buyers Warranty since 2010, when I bought my house new. I have never asked for a discount since I have been a loyal customer until 2014. I called 2-10 and asked for a discount since I had no claims the yr before, and they gave me a $99.00 discount. I received my renewal for 2015, which included my renewal along with the deduction I was granted for my 2014 renewal!!! So 2-10 was able to charge me the deduction of $99.00 a year after one of their rep gave it to me as a courtesy. I talked to management and they were not willing to do anything to help me. I even e-mailed the company through their website and heard nothing. This is pretty sorry customer service for a client that has had a handful of little claims and always paid my premiums.

We have been working with 2-10 Home Warranty for 3 weeks. Our air conditioning wasn't blowing cool air. We called 2-10 Warranty and they had ExtraordinAir come out and add Freon with 24 hours, which we were pleased about. In ExtraordinAir report it states the type of Freon that was put in along with a leaking coil. After 1 week our unit wasn't blowing cool air and then completely stop working. We called 2-10 Warranty again to have ExtraordinAir come out and fix the problem. After the technician evaluated the situation our blow motor went completely out. It has been 3 weeks since this incident. We contacted 2-10 warranty numerous times to check the status on this blow motor part. We have a 6 week old newborn and we are staying in a home with no air conditioning during these extreme hot temperatures.

Please be very careful if you are researching companies to add protection to your home. Yes, when the representatives are initially setting you up for their contract they are super nice. After several attempts to get a contractor to my home for a/c issues one was finally sent . The contractor said there was nothing mechanically wrong with my unit. That the Thermostat was set incorrectly. Not true. Called 2-10 to send out another contractor. Was told that they did not have anyone available in my area. Was told to hire someone out-of network and I would be reimburse for the trip charge. After sending invoice for the trip charge I was told my reimbursement was denied. Be careful!!!

I've been with 2-10 Home Warranty for about 10 years now. The AC unit in my home in SC went down 10 days ago. 2-10 sent out a contracted technician who determined the issue was the compressor. He placed the order, I approved it and the tech informed me it will take up to 4 days to return for him to install it. That was Friday, July 10th. Mind you, I have a tenant residing in my home. It is extremely hot and humid in SC. Why does it take 4 days to get a compressor shipped? Can't they find one locally?

I was finally able to find a service provider in my area. 2-10 went out of their way to make sure to pay my service provider over the phone and ordered all parts in a timely manner.

We got 2-10 Home Buyers Warranty when we purchased our house. We asked the seller to add on the warranty and now we've had it for six years. We submit a claim through the phone and it was really easy. Interactions with the reps were great and the contractors and the quality of their work are excellent. In fact, I'd recommend them.

The customer service I have received from our home warranty company, 2-10 has been exceptional. From the day we purchased our home and the warranty, every time I have interacted with someone from the company they go out of their way to ensure I am helped efficiently and in a friendly manner. We had our refrigerator and AC go out within the same week. They had people working to come repair both within a few hours of submitting our claim. When a technician didn't show up for an appointment they called and let me know they were on it and got someone else out within 3 hours! I am very impressed! Keep it up 2-10!

I have owned a house in Alabama for 7 years. During this time I have had 2-10 Home Warranty. We have had to conduct service calls on the AC unit 7 times (3 times since April of this year). The recurring theme is the Contractors come to the house, "fix" the issue (get the AC running) and then within a few days or weeks, the AC breaks again. To me, conducting 7 'fixes' on a system means we aren't getting to the root problem. 2-10 says they will look into it, and the contractor will only work with 2-10 and I never hear back from 2-10. Bottom line, 2-10 doesn't seem to care about the issue or that it keeps happening. They will not exercise the part of my warranty to have the AC unit replaced. Do not use this company. They do not care about their customers or their product.

The warranty on my house is not finished yet, and I don't know what 2-10 Home Buyers' problem is. They've only done the first phase which was the water heater. They've never called me back to do the next phase. It would be the air conditioner unit and the heating unit in the house. I've never heard from them again. It's not finished yet. They clang to saying that they were very busy and they would get back to me, but nobody's called to get back to me. The weather's been very warm down here and I understand that. But at least follow up on the customer to say we're going to get that. But they haven't even followed up with me. I'm not too happy.

Water slab leak requiring main to be shut to entire house. They were notified on Friday AM at 8 and it is now Sunday evening at 8 (60 hrs) and no plumber yet. We were told Sunday at 4 originally which was not even close to their 24-hr emergency help noted in their brochure! Could have had plumber there same day but they wouldn't cover it! Terrible service for "what they define as Emergency." I would definitely not recommend them!!!

We have been paying 2-10 HBW for about two years for our house in Florida and have been paying 2-10 HBW for over 8 years for our condo in New York. Since August of last year, our air conditioning unit has stopped working six times in Florida and the warranty company has sent out a technician each time and said they fixed the unit. Every time they say it is fixed it breaks down again. June of this year, we thought they fixed it "again" but it broke down again 10 days later. They said the compressor was faulty and had to order a new one. That was 8 days ago and the part still has not arrived. Keep in mind, this is in Naples Florida, the air conditioning capital of the world. Air conditioning parts are a dime a dozen down here and they can't come up with a compressor in a couple of days?

We live in a remote area of Florida and the 2-10 Warranty People did an OUTSTANDING JOB in helping us not only find a reputable service agent but following up and making sure the job was done correctly and professionally. We have also decided to take the next level of security and resign for another year. Thank you again for the Outstanding Professional Service you provide. John & Debbie **.

On May 12th I called 2-10 letting them my AC could not keep up with the heat. The repairman showed up on May 13th and found multiple issues with my unit and that it needed to be replaced. 2-10 agreed with the diagnosis one week later and I have been waiting ever since. It is now July 8th, two months later, and still no resolution. On July 2nd the contractor called to say they would install on the 3rd as they are going to pick up the parts from 2-10.

Submitting a claim was fairly easy and the contractor was good, very easy to deal with, and knowledgeable. I've had 2-10 for a while now and only had one bad experience with them for a refrigerator claim which was a couple of years back.

When we bought our house, we got a one-year warranty with 2-10. I submitted a claim online and the next morning, we had a plumber call us. I wasn't home when the plumber came to service our system, but my husband was very happy with the result. I would, without a doubt, recommend them.

The claims representative from 2-10 was really helpful. I called on the phone and she said someone would contact me by Monday since I called on a Friday. I also wanted to check to make sure if this was something that was covered and she said yes. She real quickly told me exactly who the person was that was going to be calling me from 2-10. So I know who to expect. Submitting the claim was easy. Moreover, the technician came out the same day I was called. He looked at the water heater and talked to his boss and decided I needed a new one. They were back within four hours to replace it.

I've known about 2-10 Home Buyers Warranty from my realtor and had the coverage for two months. Their claim process was excellent and extremely easy to do. I did mine over the phone. Their representative was easy to communicate with, very informative, and got me to whom I need to get in contact with. The service contractor was very good - flexible, knowledgeable and answered all my questions. All around, good experience.

I heard about 2-10 from my mother. Last year, she bought a home and her realtor asked her if she wanted a home warranty and she did, and that's the one that they recommended to her. So I just decided to go with the same one when I bought a home this year. I had no problem at all with my recent claim experience. They made arrangements for somebody to come out and look at my air conditioner. They came out at the time that they were supposed to and everything's good. I paid the fee that we agreed upon in my contract.

Before you purchased a home warranty from 2-10 consider yourself WARNED!!! We have had an issue with our A/C since June 15th. It is June 29th and 2-10 have yet to honor our A/C service request. They sent out a repairman from AIR DESIGN Heating & Air. The repairman did not speak English. The work order was translated to me via cell phone from a rep in his office. This company tried to scam us out of additional funds for services that was not needed. The Air Design rep via cell phone informed me that the coils needed to be cleaned before freon could be added, mind you we had the coils cleaned prior to them coming out because we thought initially that was the problem.

I was very satisfied with the service from 2-10. Everything about it was excellent - the timely response and the hired local contractor to do the work. I would recommend them.

So I called 2-10 on 6/24 cause I had sewage coming up in my basement floor. They provided me a contractor. I called him. He was nice but then never showed the next day. So 6/25 called 2-10 - assigned 2nd plumber, called him. He said he couldn't make it. Called 2-10 - assigned 3rd contractor and escalated it to ER and called the company. He said "Oh we never received. Can't it wait till tomorrow?" I said "Sure." He said "Be there at 8 AM." So 6/26 9 AM called to see where they were he said in traffic, 11 AM called he said getting parts. Repairman called me said "Be there in 30-40 minutes." 2PM no one - called 2-10. They approved to have outside network contractor to do work said I would be reimbursed $500.

Been with 2-10 Home Buyers Warranty for ten years. When submitting claims, they seemed to handle everything to my satisfaction. They set up the appointment with the contractor and the contractor usually contacts us to set up a time when they can come by and do whatever it is that they need to do. No issues with the contractors so far.

Most recent claim with 2-10 Home Buyers was for my air conditioning. It was wonderful, prompt and efficient.

2-10 Home Buyers Warranty have been very good with me. I heard about them through our realtor when we bought our house here. We got it by the end of March. Generally, we submit claims over the phone and so far they were very quick about it. I'm well pleased with the new unit and everything. They were also very good about explaining what was the matter and what they did to try and fix it. I've had very good results. I would strongly recommend them.

The claims representatives as well as the service contractors that 2-10 sent out were outstanding. I would recommend 2-10.

My HVAC failed unexpectedly and I was forced to replace a major portion of the system on short notice or be without air conditioning in 95 degree heat. After repeated attempts via telephone and email, I was unable to get a response from 2-10 Home Warranty. When I finally was able to talk to 2-10 Home Warranty (after 30 minutes on hold), they told me that I am not eligible for reimbursement because I did not obtain 2-10 authorization before having the work done. 2-10 Home Warranty is obviously operating a scam and is taking advantage of their customers when customers are in a vulnerable position.

Worst customer service I've ever encountered. Called on May 20th for air conditioning repair. It's now June 22nd (5 weeks later) and it's still not fixed nor close to being fixed. We've been in a heat wave for the last 3 weeks in my area and it's been 85 degrees inside my house. They use incompetent repair contractors who need 3 weeks to get parts. One excuse after another and a different story every time I call. Wouldn't renew if they gave me policy for free. I warned my real estate agent about this company and she's spreading the word. Consider yourself warned.

2-10 Home Buyers Warranty has been fine. Everything's been great. We just filed a claim a couple of days ago. The only issue we had was when I called, they assigned me to somebody who couldn't come out for four days. So we're going to be without air conditioning when it's 100 degrees, and the young man said that they couldn't change it. So I waited and called back the next day, and then they changed it to a person coming out after 24 hours.

Filled a service order to have a service tech for my central air conditioning system on 6/12. 2-10 dispatched a company out of Phila. On 6/17 they were supposed to be out at 4 PM. My husband left work early and they called at 4 and said they couldn't make it. I called 2-10 back and they made an apt for Monday or Tuesday 6/22 or 23 8 AM appt. Today at 8 AM no show no call. I call Cold 1 and they said they aren't coming out. Another no show. I call 2-10 and they keep telling me to find my own technician, pay the bill and they will reimburse me. I have been sweating my nuts off for 10 days and no one cares. I found my own company to come out now and fix the issue. I will never renew or use this service in the future. Cold 1 keeps telling 2-10 that we keep cancelling. My husband keeps taking off and we are not getting paid for all this missed work. Does 2-10 care about that?

Most of my claims I've done with 2-10 have been favorable. I haven't had any major concerns with them. The only thing that would concern me is that a lot of the service providers are no longer on the 2-10 list.

Submitting claims with 2-10 Home Buyers was good, except on weekends and holidays when I cannot get their vendors to come out. It's been actually an air conditioning - never happens during the normal business hours. It's usually a weekend or a holiday weekend, and I'm able to get the company that installed my furnace and air conditioner out because I can't get theirs out. But other than that, it's fine.

I've only had to use 2-10 once and it was efficient and we were happy with the service.

My buyer was given a 2-10 Home Warranty. They say they won't come out to fix the problem with the refrigerator and do not service the area!

I recently purchased this townhouse and 2-10 came as part of the deal. I generally submit claims over the phone, and the claims reps have been excellent. The contractors that come do what they say they would, and are exceptional.

2-10 Home Buyers Warranty was included in the purchase of my home. I've had them for a year now and submitting a claim to them was good. Their service contractors were very positive.

In the past we have had emergencies that have been very promptly and professionally handled - that is in the past. My AC went out on the 5th of June, we still have no AC on the 17th and we are not being given any time frame as to when we can expect the correct part to be received, so the repairs can be completed. Although usually polite (I have spoken to many) the customer service people have been unable to get this to happen.... including today telling me that the part has been returned yesterday. The new one will probably be ordered tomorrow (the 18th). They are also unsure when we can expect that to arrive, as well as unable to tell me if it will be expedited because they ordered the wrong part or not. I can not wait to get this repaired and find another company to replace them. Do not waste your money, they have more than doubled the annual amount we used to pay and have greatly diminished the amount and quality of service they provide.

I started out with another provider and their service level was not that good so I went with 2-10. I submit claims over the phone and the last two times I used them I got to interact with the contractors. I called them on a Friday and they called me back Monday morning telling that the contractor was not in my area and that I have to find somebody else. I typed in the zip code and it's supposed to let them know where I live and pick the right person but it didn't. So I talked to one of the 2-10 reps and she had it straightened out and the repair was done that week.

Bought an Enhance Package from 2-10 about a year. Called about my garage door opener and they told me packages has changed and my claim is not covered. :( This is one of the basic coverage almost all companies provide. I am dropping them ASAP!

2-10 Home Buyers Warranty was pretty good. So far everything has worked for us in the last intervention that we needed. It went pretty smooth and everything was fixed. I would recommend them.

When the contractors were here, the one with my heating and air, they got up in the attic and smelled gas. They didn't have to do it, but they went out to their truck and got this stuff that put around the seam where the pipes join together. Then while they were up there, because it was supposed to be the vent from the furnace to the ceiling/roof, they saw that a nail was used when it's supposed to have been screwed down. They went to their truck again, got a screw and screwed it back for me. They didn't have to do none of that, but they were so sweet.

Called for an AC repair on 5-12. It is now 6-12 and we are still waiting on a compressor. This is the most unprofessional and rude company I have ever dealt with. The fact that I have paid for a warranty service to protect my home and they have gone over a month without fixing my AC is unbelievable. The service staff is extremely rude and not helpful. We have asked to speak to supervisors and managers with absolutely no help. I would never recommend this company to any individual. They have basically stolen our money and have provided absolutely no service. I am in house in June with two small children in SC with no AC for over 30 days. Buyer beware of this company.

2-10 Home Warranty hire incompetent contractors such as Air Designs Heating & Air. Some of which the technicians do not even speak English. We had to communicate through cell phone pics. The repairs failed 10 days later. Apparently 2-10 will only authorize a certain amount for repairs. If the repair cost exceeds what's authorized then a stall tactic of cat & mouse is implemented. They claim to contact you when the parts (although the technician told me he had the part at the office) arrive with no turn-around-time for an order, delivery or repair date even though temperatures may soar to over 90 degrees. Eventually you grow tired of waiting and make the repairs yourself if you can afford to.

The realtor that I chose with my house decided to go with 2-10 as the warranty provider. I have had one claim for my garage door, and I really liked the guy that came. I made the claim over the phone, and it was really easy. They were very pleasant and professional. I'm glad I have 2-10, and would most definitely recommend them.

Called in for A/C service. Received contractor info who responded in a timely fashion. Technician came on June 3, 2015. Based on the technician's diagnosis and his immediate call into 2-10 HBW, we were told both of our A/C units (1 upstairs/1 downstairs) needed replacing. At the time the technician was at our home, 2-10 called us and gave us the estimate for the replacement. We were told replacement was covered however, we had to pay for the disposal costs ($120 total). We were asked if we approve of the replacement based on this out-of-pocket cost and we provided such approval. The rep informed us the order will be placed. We were then ensured by the rep that no additional costs would be incurred and that was all we needed to worry about.

I contacted 2-10 on 5/5 about a plumbing issue. The contractor they sent out stated that the issue was not there. Said that pipes usually sweat when it gets hot. On 5/26 I called 2-10 for the same plumbing issue. They stated that they would send the contractor back out there. When the contractor came back out he cut another hole in my ceiling and stated that I have water damage. I told if I had water damage then it came from him. He suggested that "sometimes we have to let a problem get worse before we can detect the problem" (I have never heard of so much bull in my life).

I called 2-10 Home Warranty for several issues and none were taken care of in a timely manner. I wasn't given simple call backs, the communication ball was dropped on many occasions. Last issue was with an electrician, he came out and did a replacement to a switch and had me buy my own replacement fuses! The switch didn't fix the issue so I had a recall. The electrician made a new appointment and didn't show up! I call 2-10 back and of course, to get a new tech, I'm being charged a new service fee. Customer service sucks and the techs don't have any accountability.

On June 3rd had an AC tech come to house on service call. Determined that AC needed a part that 2-10 was to get due cost. Called June 4th and 5th to get update and found part was still being researched. Was told to call on Monday, June 8th due to weekend and there should be an update. Called and part still being researched. As of 3:30, case being sent to escalation.

We moved into this home then a week or ten days later some problem was suspected with the heating system. I called 2-10 HBW and was able to reach them right away. 2-10 HBW did their job, sent the repairman promptly and everything was good. Nothing wrong with the system.

We placed an AC repair need on 5/13. On 5/14, contractor was on site, determined parts needed. Per the 2-10 website on 5/19, parts were ordered by 2-10, with a 3-5 business day delivery window. It is 5/30, my wife and I have both placed 2 calls this week seeking an update on our repair. Each time we've been told the part is on order, they are unable to provide any information and promise a response in 24 hours. We live in south Louisiana, have 5 children at home with daily temps as high as 93. My wife and I believe 2-10 has no intention of getting this repaired are waiting us out in hopes we pay for the repair. I would be very interested in communicating with as many 2-10 unhappy customers as possible and seeking a class action lawsuit (based on the numerous poor reviews on this website).

Contacted 2.10 HBW regarding leaking drain pipe. A plumber was dispatched to "diagnose" the problem. The technician informed me where the leak is coming from (kitchen drain) and that he can't do anything more because A/C duct work was in the way. Their company does not remove duct work. The tech. called 2.10 HBW to inform them of the problem. He told me that 2.10 will call me back. Waited the ever present 24 hour deadline. After 36 hours I called 2.10. I asked them if the removal of the A/C duct work removal is covered. The associate informed me that she needs to e-mail customer care for that information. (Silly me for thinking I was talking to customer care.) I asked when I could expect a return call and she said (you guessed it) 24 hours. Next day received an automated survey call regarding 2.10 HBW. I hung up and called again.

I have been waiting 16 days for our a/c to be repaired. I contacted 2-10 Home Buyers Warranty on May 3. A service provider was sent to me on May 5. He told me the part would need to be ordered. I tried reaching the service provider on multiple occasions for status update and never received a call back. I have spent the last 4 days on the phone with 2-10 trying to get our a/c fixed. After receiving contradictory information from various representatives on whether the part had been received by the service provider, we were encouraged to re-submit the claim. Another service provider arrived two days ago, and the part is being ordered now for two days. Even though I have said "I have been waiting for 16 days. It's 90 degrees here. I have young children", I have been told there isn't away to expedite my claim.

Do not purchase the home buyers warranty from 2-10. In my opinion, 2-10 is a fraudulent company. I hope my review will keep people from buying a worthless service. I have a microwave that will not stay on for more than 5 minutes at a time and a dishwasher that will not run. I have been in appliance purgatory for 5 months and counting. I just want to have a microwave and dishwasher that works. I pay almost $1000 a year for the warranty and $100 per appliance that needs to be serviced. When you call 2-10 for a work order they in turn contract the job to a local company. This is where the aggravation begins.

I placed an order for repair on March 18, 2015. The communication was horrible, it took 1 month to get this taken care of. The people working for this company do not communicate and don't understand the process of their job. Nothing was really solved till I wrote a letter to the president of the company.

Notified 2-10 company on 04/28/2015 for serious plumbing repair request. Was immediately assigned a service contractor with a notation that the contractor would contact me within 24 hours (work order #**). 24 hours passed, then 48 hours passed... no contact from anyone. I called a local plumber who arrived same day (04/30/2015) and repaired problem, at my considerable expense. Service contractor for 2-10 Home Buyers Warranty (Moad Services) contacted me on 05/01/2015 at 4:52 pm to try to schedule the repair. When I told them they were suppose to contact me within 24 hours of the request, the female call taker got a nasty attitude with me concerning my complaint. I will be requesting a prorated refund on this warranty service. This was a waste of money... and inexcusable horrible customer service. Take your business elsewhere.

When I bought my home it came with a 2/10 home buyers warranty or else I never would have gotten one to start with. That being said my heat pump doesn't work right so I call the warranty company and they assure me that the max I will have to pay is $100, so they set up an appt. for a hvac man to come out. Two weeks later I haven't heard from them so I call and they tell me that I will have to pay $200 more for disposal fees to dispose of the coil that he hauls to junk yard and sells for more money.

I have been waiting 12 days for an air conditioner repair, I call and am told every time I call, (5 times), that the parts should be ordered the next day and it will take 5-7 days after the order is placed. No one seems to know what is going on or even cares. As Arizona is working to reach over 100 degrees air conditioning may be needed. 2-10 Home Warranty does not care anything about the customer. Insurance was taken as house was listed for sale!

The home I purchased came with one year of 2-10. What a waste of the previous owner's money. I had serious A/C issues, quoted at over $1000 to fix by multiple technicians and all that 2-10 would pay is 400. They suggested a temporary fix which the technician even said they would not put their name on. Their simple solution was to send ANOTHER technician, pro-longing the fix. Keep in mind I have a two year old living in this home so extreme heat is not an option. DO NOT WASTE YOUR MONEY ON THIS COMPANY. POOR CUSTOMER CUSTOMER. POOR PRODUCT. Owners and employees should be extremely ashamed to have their names attached to such an awful company.

We will not be renewing our home warranty with 2-10 due to the horrible logistics of processing a claim. I called in a service (leaking and non-functioning water heater) on April 6th. I was given a contractor who could only be available on the 10th. I called again and was able to get one that day. I agreed to the $75 service fee. I agreed (after calling 3x to the non-covered charges) and we are still waiting for a damn water heater to be delivered to the contractor so that they can then schedule an install.

Today, we have been without heat for 19 days after filing a claim. 2-10 has not provided a part and will not authorize either the contractor or us as homeowners to purchase the part needed. The difference according to them is $100.00. Today, they claimed that the part had been received by the repairing contractor. I immediately called the contractor and he informed me that he did receive a part that he had been waiting for more than two weeks for, but it was not for my unit, rather another customer. Upon calling 2-10 back, requesting to speak with a supervisor, I was hung up on.

The heating system in my home failed to work and 2-10 was contacted. An individual was sent out. He told me what to do to fix the issue. Since this was Sunday we had to wait until a hardware store opened for me to get what was needed. He left us with the heat not working, during the coldest day, after demanding his $75.00 fee. I was able to fix it myself later that afternoon. Unfortunately the heating system malfunctioned again approximately a month later. We contacted 2-10 again. Because of the circumstances surrounding the last experience we requested a different person to come to our home.

This company sent me a contractor who is beyond incompetent and extremely unprofessional. In fact, his business card isn't even from the company that 2-10 told me would be coming. He has now been to our house 3 times. On the 3rd visit, he fixed what he came to do (fix the leak in an upstairs bathtub which floods our laundry room below) and not only has the problem not been solved, but we let our guard down and the dry wall he cut out to "fix" the problem is destroyed too. That being said, 2-10 is forcing us to continue working with him, will charge it an additional copay to work with a different contractor, and didn't cover the entire cost to fix it to begin with. I will NEVER EVER work with 2-10 or this contractor again. My realtor was the one to recommend them and at this point, I feel I was intentionally screwed over by being given such a complete BS warranty.

This home warranty came with the house I purchased in April 2014. I have called on three separate occasions for three different problems. Nothing was ever covered. First call was regarding gas stove. After having the gas company come out, I called to notify 2-10 that my gas stove smelled of gas. After having their technician come to the house to notify me that it wouldn't be cover I had to go and buy a new stove.

We have been without heat for 13 days and then they shipped the wrong unit and want us to wait again until their vendor ships it back and then they will ship the right one. Really 1 degree weather for days they don't care. Move on to another warranty company. Don't use these people!!! Oh I'm still on hold as I'm writing this 47 min.

We have a 2-10 Warranty and had an issue with a dishwasher that wouldn't stop filling, and began flooding the middle and lower levels of our home. The shut-off valve was stuck, and per the rules you aren't allowed to touch anything prior to calling 2-10 to send a service contractor out. Well we did just that, got our confirmation number and all but nobody showed up, ever.

Am a disabled person with a new knee replacement. Called 2-10 at least 40x in 7 days. Our water heater blew and flooded our bedroom. Promised someone here in 24 hrs... A call came in from a man 2 states away and was gonna come, no call no show. Still calling 2-10 and a man named ** laughed at me and said the situation was funny. I replied this is not a laughing matter and he was very unprofessional, he continued to laugh. Asked for a supervisor - he said none available, he said he would send an e-mail and I got no call back either.

After living in my home for 6 months the tankless water heater failed. I filed a complaint and they sent a plumber from out of town and he has tried to fix it but to no avail. We were told they would replace it but after getting the cost they backed out. It has been approx. 4 weeks and it is still not repaired. I have been put on hold by their automated morons several times and promised return calls but they do not.

My 10 year old Kitchen Aid oven (under warranty with 2-10) was sending an error code and then shut down each time I tried to use it. 2-10 sent someone out on January 7th. Today is February 18th and I am still without an oven. Their brochure states that they have a network of 10,000 authorized, independent service contractors. But for some reason the one sent to me was not an expert. He was here today with the refurbished panel and it is still sending the same error message. He called 2-10 to tell them that it could not be fixed. I called them myself an hour later and they told me that they were working on finding me a new oven. Yeah! But not to happen of course.

I have been trying to get 2-10 to resolve a claim regarding the repair of a HVAC system causing our unit to be without heat since 2/4/15. They advised that it would take time to order part (5+ days). I contacted the MFG and they could overnight the part identified by their contractor as the problem on 2/5/15 to me at my cost ($114 vs. the @$75 2-10 would have to pay). I advised them of this and they said it was not approved this way and would be "outside of warranty". I told them to order the part and get the work done. Now they inform me they have been trying to contact me to approve the new part (?) at a number that does not work (even though I advised them of the new contact number - both the contractor and 2-10).

Hi. You may have read my previous review of 2-10 that I wrote a few weeks ago. Well, I believe in honesty and full disclosure, so I now need to write this. When I wrote the first review, I had recently had a minor stroke, my furnace was out and it was very cold outside. It appeared that 2-10 was really dragging their feet and I believed a supervisor had hung up the phone on me. Here's what happened immediately after I wrote that review.

I put in a service call 2/1 and to date the issue has not been resolved. I called and stated that my situation was an emergency due to the freezing temperatures and my TRANE HVAC burnout the modular board and heat-kit. I can even get emergency heat! The 2-10 recorded the request as "Medium-priority" which was the first act of ineptitude. Then 2-10 parts authorization argued with the service provider on the model number for the heat kit.

Just purchased home a few months ago. Woke up to cold house called a contractor who told me furnace needed replacing. Heat exchanger cracked, collection box cracked and igniter had problems as well. Called 2-10 took them three days to come out and Climate Change tech told me the same thing, furnace needs replacing. The tech filled out work order, took pictures, shut off our only heat, gave me his name and cell phone # in case I wanted him to install the new unit and left. After freezing for a week 2-10 was still giving us the run around.

When I signed up I understood that I had to use in network contractors, and they told me that they had coverage in my area. When I had a flooding issue in my basement drain I needed a plumber out quickly to prevent thousands of dollars of damage. Issue one, no in-network plumbers in my area. Issue two the process to get a plumber out would have taken several days, they did not care it was an emergency situation. Issue three, they did not consider the basement drain to be covered because the drain pipe extended outside the house foundation. Which begged the question if the toilet pipe had become blocked would they have denied that coverage since the sewer pipe is outside the house foundation? I felt lied to about the availability of contractors and in what they considered to be covered plumbing.

Here I sit in upstate NY with a furnace that is dead. I need a new furnace. However, 2-10.com is playing games saying that they can have a new furnace put in for $700 in a 4000 sq ft house, but here I sit because they cannot locate a contractor to come and install a furnace. Sal and Nick kept me on the phone for 3+ hours. Crap customer service. But they did tell me they will get back to me in a day or two. Did I mention it is 4 degrees right now - no furnace.

I have been without heat for over a month, I contacted 2-10 when my indoor condensing coil was found to have a leak. They opted to have stop-leak put in which still did not correct the problem. Finally after some weeks and begging, they sent another contractor out to confirm the leaking coil, next they approved the replacement of the coil.

We have lived in our home for over 2 years. The drain line connected to the condensation pump for the furnace freezes during the cold months. This causes the pump to run constantly and huge puddles of water to drain in the garage instead of draining outside. We have called 2-10 several times before about this issue. We pay the $75.00 deductible each time and the technician clears the drain line. The technician who came out for our most recent claim said we will constantly have this issue if we don't have the drain line re-run into our sewer system. 2-10 denied this claim stating that this wasn't a common issue because it doesn't usually get that cold in Tennessee and freezing isn't covered by the policy. They also told us that if the condensation pump motor burned out from constantly running, that claimed would be denied as well because that was due to the freezing, which isn't covered by the policy. We are now awaiting a quote from the technician to find out how much it will cost us to fix what our warranty won't cover. We are definitely done with 2-10 Home Buyers Warranty and so should everyone else.

This company does everything in its power not to repair or replace items. Every time I called with a problem, I was told it wasn't covered. The last straw was when I called to have my spa fixed. I had to call several times because I did not receive a return phone call. When I finally did get a pool service company out, I was told there was nothing they could do because my spa does turn on (eventually after flipping the switch on and off numerous times) and does heat up (although not warm enough to use). So even though the spa is unusable, they don't have to fix it because it is not completely dead. I canceled after one year. Don't waste your money.

When I called to have furnace repaired, 2-10 was unable to get a contractor out to repair. Finally they asked me to call someone locally and have repaired. The amount 2-10 is willing to reimburse is less than 25% of the actual cost of repair. The customer service was terrible. While I've had 2-10 in place for 6 years, I will absolutely not renew. I could have easily paid all out of pocket and been well ahead of what was paid for the annual contract. Not a good value and not people who honor what they said to have done.

2-10 customer care basically denied a claim to replace a heating unit. But the problem wasn't that, it was that they waited almost a month to deny and sent 3 contractors out prior to the denial, all which didn't diagnose that it was a cracked heat exchanger, leaving my family in danger of carbon monoxide poisoning. I want to make sure people know. Buyer beware! I am a real estate agent and have been for 20 years. I have sold over 62 million in property and never really believed that I was doing justice by my customers in telling them they should either purchase a home warranty for their buyers, or negotiate one as a buyer, yet I did because our companies seem to believe they give our customers peace of mind. That is exactly why I encouraged my son to ask for a warranty on this his first home purchase, which took place at the end of October 2014. I at the same time told him to be prepared, that if he needed you to come make a repair that you historically deny the claim, and he would have to fight with them because they ALWAYS or 99% of the time deny claims.

Being in good faith is why you take out insurance. What goes wrong can be fixed. Our oven/stove went out on December 29. Awful beeping sound until the breaker is thrown. No way to prepare any food whatsoever. I was given the date of January 17 before they could get a repairman. When I said, "No way that would work," they just canceled the work order. I called again today, and was told I should find a repairman that is willing to do the estimate and communicate with them before repairing the stove. I am new to this area and have no idea who repairs this mode. I also will get no reimbursement for the party of ten people having no lunch in my new home. Do NOT USE this company. Poor customer service, told not my problem more than once. Tell your real estate people to research for better warranty insurance as I take this one to task with all my might.

My experience with this company is that they would never pay a claim. I made a claim around five months after buying my home for a leaking pipe. The plumber they sent was second-rate at best. He didn't even have sealant or Teflon tape on his truck, so I had to provide it. He called the repair in, they denied it for "faulty installation" which they said wasn't covered. So what is? A freak act of nature? Customer service said they would only cover it if the pipe had to be replaced. The plumber was walking by me as they said that, with a new piece of pipe in his hand to replace the leaking one...... I had to make up new words to convey my feelings at that point.

A $200.00 part went out on our 11 year old HVAC system. The service provider located the only replacement part in the country. By the time they authorized him to buy it, it had been sold. Long story short they agreed to replace the whole unit but refused to hire a competent service provider to install it. I ended up having to pay the full installing cost ($1,600) to get it done properly. Exceptionally poor service on the phone and online. I classify this company as being equal to a fly by night operation.

Please do your research before purchasing a home warranty. My experience with 2-10 is that I am very dissatisfied with their service and with their contractors service as well. I do not feel it is acceptable to keep someone in the cold waiting for a heat pump when it's 30 degrees outside. This is just unacceptable. If I did my job like this I'd be fired. Check the ratings and purchase accordingly.

I contacted the company when my water heater needed repair. Their claim is they contact a repairman within 4 hours during normal business hours. After waiting 8 hours without a word, I called and they told me it can take up to 24 hours to find someone. Fine. After 24 hours, I called again. And surprise, it can now take up to 48 hours to locate someone. Called after 48 hours, and they said it could take up to 72 hours. Really?

These guys are a rip off. My water heater motor broke on Dec 1 and these guys couldn't find the right plumber who can fix this. The first plumber they sent, had no clue except he suggest that I need a new motor so he recommended that a new motor needs to be ordered. When the motor came in after 4 days, the motor they had order was not the right one. It is now over 10 days and these guys have no ** clue on what to do. Every time I call customer service, they keep routing me supervisor. God know where these supervisors are as I can't seem to get a hold of them. Stay away if you can from this company.

Warranty company initially sent out heating company to fix repair. Heating company did not know why they were there and said a plumbing company should have been sent out. Was told a plumbing company would call within 24 hours or we could call them. Plumbing company never called and when we tried to call them, the message said voice mailbox is full. After having no gas or heat for 3 days, we called a plumber ourselves who came out immediately and fixed the problem. We were trying to get reimbursed at least half of the money we spent since we went to an out of network provider but 2-10 would not budge. We were given a different story by each person we talked to as to why we were not reimbursed more than $50 on a $425 bill.

My 34 year old furnace went out 6 months after moving into our new home. Took a week for one of their "in-network" contractors to come to our home and tell us that the heat exchanger is completely unusable. Would have taken another 7 days for them to order the furnace and get it installed. Did I mention it was only 15 degree out that week.

We bought our home 10 months ago and our 36" kitchenaid ceramic cooktop cracked for no apparent reason while in use. We contacted them and they sent a technician that never accessed underneath the unit to measure the granite cutout. Then they offered us a 36" GE model whose cut out was almost 2 inches smaller, and would clearly fall through the hole in our counter. I researched all available models and only kitchenaid brand required the exact cutout dimensions in our counter. They have a deal with GE so they only offer GE appliances (also not stated in the contract). They are refusing to replace our model with one that will fit in the cutout and say they are not responsible for any carpentry or adjustments to make the GE model fit (which i think is impossible aside from new countertops at this point).

In the past month I called 2-10 for three problems: the oven door had a problem, the dishwasher was not cleaning correctly, and the AC was not cooling. The oven door and the dishwasher were repaired the day after I called. The technician went out of his way to make everything right. I was very, very happy. The AC went bad on another day. I called the problem in at about 3:00 pm. When the technician got the call, he was almost home, made a u-turn and came to my home. Although we thought the problem was solved by changing a bad switch, an hour later the same problem occurred again. However, Frank came out again, and changed another part, which solved the problem. Again, I was very, very happy!

I had 3 claims with 2-10 Home Buyers Warranty. The first was the water dispenser on my refrigerator. This claim was denied. The second was my soap dispenser on my dishwasher - this was denied. The third claim was my microwave. They did agree to repair this microwave but after 3 attempts to repair it the appliance company was unable to repair it and recommended replacement. 2-10 Home buyer Warranty company did not offer to replace my Wolf microwave with the same model that is still available, they offered to replace it with a smaller microwave and a trim package that is worth about half the value. They said if I accept it and it doesn't fit I will be charged a restocking fee. I also had the option to take a check to replace it with the microwave of my choice. The dollar amount they offered me was less than the cheaper microwave and about 500 dollars less than the cost of replacing it with the same model. I was told that they did not have to replace my microwave with the same brand and apparently don't even have to replace it with one of the same value.

We'd contacted the 2-10 Warranty Service (that we've had for 6 years now) 4 days ago with a hot water heater that stopped working. They've been charging us $800/year for home warranty services and they are still dinking around with repairs. It's time to find a new warranty service!

I call in and ask them specifically what does my warranty cover, they explain to me and tell me that it covers cook tops. So I submit a claim stating in it that my cook top is cracked, they send someone in, I pay 75 dollars for that person to come in and take a picture (I wish I got paid that much for taking pictures), then two days later 2-10 calls me and tells me that my warranty does not cover it, I should have read all the fine prints that exclude ceramic/glass cook tops. So here I am paid 500 dollars for the coverage, another 75 dollars for taking a picture, so 575 dollars in the air and still have my broken cook top. TERRIBLE company. I wish I had enough money to file a lawsuit to shut it down, such people should not exist in business. I do not recommend anyone to do ANY business with this company!!!

In early/middle October our dryer broke. We called in a complaint. A contractor came out and reported to 2-10 for a decision on whether to repair or replace. 2-10 said replace. They offered a new unit or a buyout. A new unit would take 3-5 business days. Based on the timing, and not wanting to do the leg work myself, I opted for a new unit. The order was processed on October 15. Almost 2 weeks later I began making inquiries. At the 2-week mark we began communicating -- reps, supervisors, "customer care", or what is supposed to be higher level response. They all blamed the supplier, AJ Madison, and felt there was nothing they could do, especially as the supplier wasn't returning their calls. As I pointed out, my contract was with them, not the supplier, and that they could order from Lowe's, which promises 48-hour turnaround. They said they'd let me know when they got more information. No one returns calls, though eventually I got an email informing me to expect a dryer by NOVEMBER 14.

AC stopped working in summer (temps over 100 degrees). Contractor came out and said unit has to be replaced and could get it done in 2 days. 2-10 called another company who said replacement needed. 2-10 used second company and took almost 2 WEEKS!!! Complained daily to 2-10 and they did nothing. Second service call for plumbing. 2-10 used company that was located over 125 miles away who subcontracted to someone else who demanded cash when main company said pay by check. Complained to 2-10 and they did nothing.

The warranty doesn't cover anything. The staff is bureaucratic and generally exhibits poor customer service grounded in bureaucracy. The system and process are not set up to be practical. You'd need to carefully prepare and have lots of time on your hands to get anything through the process - and even then, you will have to pay fees so still not covered. Don't buy it, don't use it, save your money. By the way, I want to rate them 1 star overall out of 5 because it's a poor product with poor service - I am not angry as this system is forcing when I choose 1 star.

2-10 is a home owner's nightmare, very poor customer service from start to finish on any claim. Have used them a couple times, heat pump the first, now internal plumbing issue. Every time I call about this their policy changes, very frustrated with them. Will move to different company.

Oven door fall off the hinges, 2-10 sent a contractor out to fix it. The contractor did a very poor job, he couldn't get the oven open, he needed to break the door, I opened it without force. 2-10 denied my claim, latches were not covered.

Used to be good, went downhill drastically in the last two years. Have to fight with customer service to get them to pay anything out. Changed denial reasons many times, have to get past tier-1 call center to get anyone who doesn't read a script. They do everything in their power not to pay out claims.

Both times I have had to use this "service" I was disappointed and frustrated. They take your service request and farm it out to someone in your area to do the work. Both for an AC issue and broken refrigerator were sent to companies that said they could not come out for a week. When I called 2-10 to ask about it I was told not their problem. In the case of the AC I just called around and found someone to fix it that day and paid the $300 out of pocket. This is a rip-off. Don't use them thinking you are going to save money or be protected.

I'm not going to spend a ton of time explaining how 2-10 has screwed me over and over again. I just want anyone reading this to save yourself some self-inflicted pain, and stay as far away from this company as you can. I'd set all of my money on fire before I gave them another penny. That is all.

I never wasted so much money on a service agreement that's not available to use, 2-10 warranty will think of any excuse to not service your problem even after YOU paid $75 for the service tech to come out and look at it (which means 2-10 warranty hasn't forked out a penny yet). I recently bought a home and was reassured buying a home warranty was a great way to make sure if I had problems with my home or appliances it'd be taken care of.

We had a couple of issues and needed to call 210 HBW. The first was with the A/C, the repair company that they sent out was terrible and we had to deal with corporate. But the really upsetting claim was with our pool. The problem ended up being within the pump system and caused a problem with the heater, which 210 HBW considered "consequential" damage and did not cover any of it, yet couldn't explain why it wasn't covered!

I had had three issues come up, one with the AC, one with a toilet, and one with a broken external water line. The AC was first. Anytime you have to do anything with AC you have to reclaim the Freon. The parts were covered but reclaiming the Freon and replacing the Freon were not. That makes no sense because that is done every time you work on AC. Next was the external waterline they sent out a plumber and it was not covered. I had to pay out of pocket to get the problem fixed. This made no sense because the wording in the coverage makes it sound like it was covered. Last was a toilet which came loose from its mounting. That was not covered because they said it was an installation issue. I could see where they were coming from with this, but because of the other issues I was done with them. I let the coverage lapse and am currently looking for another company. I highly recommend finding someone other than 2-10 for coverage.

We requested the house seller purchase 2-10 Home warranty insurance. About 8 months after the purchase the air conditioner stop working. I filed a claim on 2-10 Home warranty website. I received a call from a representative. I told the representative that our air conditioner was not working. The representative asked me if it was outside or inside. I was astonished at the question. I told him that I did not understand. He asked again is it outside. I stated, the furnace is in the crawl space and the air conditioner compressor is outside. I believe that he then changed the subject.

Our A/C in our vacation home went out so we called 2-10. We were told they could not find a contractor in our area in their network but we could find one ourselves and it would be considered out of network. After calling several contractors (all of which said they do NOT work with home warranty companies and we would have to pay up front), we were able to find one who would look at the unit. Before he was permitted to do any work, we had to call 2-10 to obtain "approval." The poor contractor had to sit in our kitchen while we were on hold.