2-10 Home Buyers Warranty Reviews from Real Customers

Page 48 Reviews 6830 - 6980

ginAustin, TX

Customer ServiceClaims HandlingCoverageTech

Reviewed Sept. 28, 2014

We had a couple of issues and needed to call 210 HBW. The first was with the A/C, the repair company that they sent out was terrible and we had to deal with corporate. But the really upsetting claim was with our pool. The problem ended up being within the pump system and caused a problem with the heater, which 210 HBW considered "consequential" damage and did not cover any of it, yet couldn't explain why it wasn't covered!

The reason we purchased the warranty when we bought the house 9 months prior was exactly for this reason, to cover such items due to the age of this home. Our realtor "highly recommended" 210, which we hadn't heard of. We'll go back to American Home Shield now. The area sales rep won't even return our calls. We now have a pool with no heater and no phone calls returned. Don't purchase 210 HBW, you won't be happy!!

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PhillipColumbus, OH

CoverageTechRefunds & Payouts

Reviewed Aug. 19, 2014

I had had three issues come up, one with the AC, one with a toilet, and one with a broken external water line. The AC was first. Anytime you have to do anything with AC you have to reclaim the Freon. The parts were covered but reclaiming the Freon and replacing the Freon were not. That makes no sense because that is done every time you work on AC. Next was the external waterline they sent out a plumber and it was not covered. I had to pay out of pocket to get the problem fixed. This made no sense because the wording in the coverage makes it sound like it was covered. Last was a toilet which came loose from its mounting. That was not covered because they said it was an installation issue. I could see where they were coming from with this, but because of the other issues I was done with them. I let the coverage lapse and am currently looking for another company. I highly recommend finding someone other than 2-10 for coverage.

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AlFour Oaks, NC

Tech

Reviewed Aug. 10, 2014

We requested the house seller purchase 2-10 Home warranty insurance. About 8 months after the purchase the air conditioner stop working. I filed a claim on 2-10 Home warranty website. I received a call from a representative. I told the representative that our air conditioner was not working. The representative asked me if it was outside or inside. I was astonished at the question. I told him that I did not understand. He asked again is it outside. I stated, the furnace is in the crawl space and the air conditioner compressor is outside. I believe that he then changed the subject.

He told me to call a particular local company and stated that there would be a minimum fee of $100. He asked if I understood that there was a minimum fee of $100. I then called the local company and spoke with a lady. She said that they could send a repair person, but there is a minimum fee of $100. She asked if I was willing to pay the $100 fee. I agreed, so she sent the repairman to our house. The repairman came and within 15 minutes fix our air conditioner. I asked him how much I owed. He stated it was a minimal fee of $45. I gave him a check for $100. It cost me $55, because I had 2-10 Home Buyers Warranty.

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TerryGlen Allen, VA

Customer ServiceTech

Reviewed Aug. 7, 2014

Our A/C in our vacation home went out so we called 2-10. We were told they could not find a contractor in our area in their network but we could find one ourselves and it would be considered out of network. After calling several contractors (all of which said they do NOT work with home warranty companies and we would have to pay up front), we were able to find one who would look at the unit. Before he was permitted to do any work, we had to call 2-10 to obtain "approval." The poor contractor had to sit in our kitchen while we were on hold.

Once we had someone on the line, the contractor had to answer a series of questions to get authorization to do the work. The authorization was finally granted and the unit was fixed. We paid the contractor up front and he left. We submitted our paperwork as they requested to include our invoice, work order number and authorization number. We received a confirmation email that all our documents had been received and would be processed. After a few weeks went by and we heard nothing, I called 2-10 who said they had no paperwork from us and did not know why we received an email saying they did.

After talking with numerous people, it was determined that they DID in fact have our paperwork but for some reason nothing had been done with it. I was told they would process it all that day and mail a check to us in 2 days. It has now been ample time for the check to be received and we still have not received our reimbursement. I called again today and was told the check had been mailed but they will not stop payment and reissue another until 3 weeks have passed without receipt. I will definitely not renew my contract with this company and will probably file a complaint with the BBB. The people on the phone have all been polite, but no one seems to be able to do anything.

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