2-10 Home Buyers Warranty Reviews

We've had 2-10 for 10 years and we've been extremely happy with them. We've had our home for 10 to 15 years so things started breaking down and 2-10 has been very good at helping us get everything fixed. I'm impressed with the process of just getting online and telling them what's wrong. They're good about getting back with me and making the appointments. All of their contractors have been good except one. 2-10 pushed me over to a new contractor to take care of it and then it was fine.

My family recently bought our first home. We researched and called around to different warranty companies. We chose 2-10 Home Warranty because they appeared to have the best HVAC coverage. Our home has an older unit. We were told by the warranty company that if the unit was older than 10 years old they would replace it automatically if it stopped working. Turns out that was a complete lie. Our unit stopped working so we turned in a claim. We were told we would be contacted within 24hrs which did not happen. We had to call them multiple times. Took them over a week to get someone out. Then another few days before we heard anything else. Now they refuse to cover anything. This is a very dishonest company and I highly recommend not buying this warranty. It is a complete waste of money. We are highly disappointed in this company.

Do not do business with 2-10 Home Buyers Warranty. They were very slow to respond to my request when my AC went out. I was assigned several contractors and here I am 2 months later still with no AC. Some came out, some did not, and some took forever to diagnose. I have children, including an infant in my home and they do not care that it is almost 100 degrees in my home. I can't even sleep at night due to having to watch my children in the heat. We got two window AC units to help but this is a hot summer and they aren't helping much. I was "escalated" to the "escalation team" after leaving a comment on their page. They called me for almost a week to tell me they hadn't received a diagnosis from the company. They finally got the diagnosis and they told me it was not covered under warranty to fix the AC even though I have the HVAC plus and Enhanced HVAC as additional options.

I've had 2-10 as my warranty for 15 years and the claim experiences have been very good. The only problem we had every once in a while was when we called in a problem, and they gave us a person or a company in Orlando, and they didn't come over where we were. And then, we have to call in much around, getting back and forth between them to do it. Some of the companies that 2-10 uses came over no problem, but some of them didn't. Whoever it is that calls up a company and gives them a job, they should ask them if they actually went over to that place. Also one time we had to wait because they were getting a part from China. But we're satisfied.

I had a leak in my water heater. I called 2-10 Home Warranty and my interactions with their reps were good. I was very satisfied with them. They assigned a company to come out and look at the water heater, which they replaced, and my interactions with the contractor were fine. I also had an issue with another appliance but 2-10 wouldn’t help me with it because I called somebody else before we knew what the chain of command was. Other than that, everything is going great.

2-10 is a wonderful company. I’ve always heard good things about them. The representative that we have through Berkshire, Sheryll, was above and beyond. I had a question regarding my issue, and when I spoke with her, she was able to get it taken care of. She did a wonderful job. The contractor was okay. They worked, but you can tell the difference of somebody that comes and enjoy their job or if they’re coming just to collect the paycheck.

I had a plumbing leak and called 2-10. They had someone dispatched to come fix it. They had to go through the ceiling but without having the ceiling touched up, but I haven't heard from them. Other than that, the 2-10 reps were very nice and helpful.

Submitting my claim for a water heater with 2-10 Home Buyers Warranty was slow and they didn’t cover much. I expected it to have better coverage. I talked to somebody on the phone when I did my claim and that person was fine. The contractor was great. He was fast and he was nice. The water heater was leaking and broken. He came out within a couple of days. He couldn’t do anything for it because it was broken. So he suggested that I replace it.

I've had coverage with 2-10 since 2017 and I'm happy with their claims process. The reps were very helpful. Recently, the contractor came out for the vent piping issues within 2 days. He was professional. It took a week to do the repair because it was a pretty big job and they did explain everything.

The house we bought is on the older side. It was built in ’73 and we felt it might have some problems. 2-10 was mentioned as an option by the Realtor and at first, we said no but then we decided it was a good idea. One thing that I wish though is that you could find your own contractors. We’ve had good luck with some and not so good luck with the others. My husband would file claims online but I prefer doing it on the phone. One time that I did it, it was all automated. We had another appliance that was having some difficulty and 2-10 sent us back to the same contractor that we had not been happy with at all before. That contractor did not work out at all. We were also told that once the claim was handed to the contractor, it was between us. But we couldn’t get hold of the people who had come in to make it right and the appliance was never fixed. We just went out and bought a new one.

When I bought my home, I was told about 2-10 Home Buyers Warranty and they looked like they provided the services that I would be most interested in. It's a little different than the homeowner's insurance which was why I chose them and it sounded like it would be easier to work with. Submitting a claim is easy but the hold time is always excruciatingly long. They have no call back system like most companies that says you can leave your phone number and they'll call you back when it's your turn in queue. When you talk to an agent, that takes less time than the hold time.

The dishwasher was leaking water, and we had to do without water in the whole house for many, many days. Even though 2-10 told me they were calling an emergency, nobody came for three and a half days. When they finally got somebody out here, it was diagnosed that it was just blown. There were too many things wrong. But the contractor was great, and he immediately called in to 2-10. But 2-10 dragged it out through about a three-week period. They kept saying they hadn’t got the paperwork from the contractor. And then, they said it was going for a review. We finally got a plumber, at our expense out here, to get a shut-off valve so we could turn our water back on. We couldn’t keep living without any water.

2-10 Home Buyers Warranty has been working out well. Submitting claims is easy. It's basically just calling. Their reps are all helpful and friendly. They set the service up for us and we wait. The contractors have been good and know what they’re doing. And they always let us know about the $100 deductible and always give us a receipt.

2-10 wouldn’t take my claim online and I don't know why. But I filed it over the phone and that was easy to do. The icemaker was stuck in the water mode. You couldn’t get to the ice or anything else. It wasn’t frozen. Then it couldn’t turn on the light as well. The contractor came out within a couple of days but then they had to order the part so it took a couple of weeks before it was repaired. Everything is back to normal now though.

I had a claim for electrical and I called 2-10 Home Buyers Warranty. It took a couple of days to have someone out. The contractor was great and he was professional. He did a good job and fixed the problem. It was a simple fix. 2-10 is good, but they could do a lot of things better.

I bought my house on May 15th and I got 2-10 Home Buyers Warranty. I've submitted a claim and it’s been absolutely horrible. The first claim was a leak in the wall, and the person they sent over cut holes in the walls on both sides of the walls. Then, 2-10 decided it wasn’t covered because it must've been leaking when I bought the house. They eventually came around and said they'd covered it, so they reimbursed me everything I had to pay out of pocket.

My coverage with 2-10 is going on three years now and the whole process for my most recent claim took about three hours because we had to go pick up the hot water heater. My hot water heater had started leaking and gone out. I called at about 8:00 and they returned my call around quarter after 8:00. 4 Fathers Plumbing was the outfit that came out and replaced the water heater, and I would recommend them. They did an excellent job and were very nice.

We got the 2-10 Home Buyers Warranty for closing on the house. It was part of our deal and we’ve had it since November. I always have no problems getting 2-10 to schedule someone to come out. However, they work with but one particular company as far as plumbing goes and it’s a terrible company. We have a warranty so that we don't have to pay out of pocket except for the deductible and I've always been told that I could hire someone outside. However, I have to pay them and then get reimbursed, which is what I've done this last time. It was an issue that needed to be dealt with because the original plumbing company did not do their job. 2-10 has had the contractor out a few times and there was only one time that they came out and did something that actually worked after they were done but in my mind, that contractor did not finish their job. The contractors were lazy and didn't do what they were supposed to do.

I'm a realtor and I’ve been recommending 2-10 to a lot to my buyers. They’ve been good, minus the AC issues. When there’s an emergency for AC, the response time is terrible. I’ve had a situation on one of our properties where there is a baby. And they were telling me, “Two or three days.” I had to fix it myself and there was no refund or anything like that. And then, also, in another property, I renewed it and they renewed the wrong policy. I had a water heater break, and I had to pay so much out of my pocket. But the good part is they rectified it. They went back and corrected it after sending the sheets for reimbursement. I sometimes file the claim online. And when I’m not getting my way, then I call them, when I’m having issues. The process have been very easy. 2-10 has been good compared to other ones. They’ve been good, except for the few knickknacks that I’ve had that they haven’t resolved.

I've had 2-10 since April and it has been terrible. It’s been a fight to get anything from the very get-go. Right now, I was promised a check for my HVAC system on Wednesday. This is Friday and I still haven’t gotten it. I’m supposed to have the best policy that they sell and out of 3,800, they’re paying 1,700. And it took almost two weeks to get a hot water heater that had split open. I also talked to so many people and everybody I talked to wanted to know the whole history. One day, I spent eight hours on the phone trying to get something done. It’s just been a nightmare. The reps were very courteous. But they just don’t do what they say they’re gonna do.

I've had a great experience with 2-10. The warranty came with the house when I bought it. I just extended it and now, I've had it for 10 years. I submit a claim through calling and my experience with the claims rep is good. When the sink was clogged in my rental, the contractor snaked it. I usually don’t have a problem with the contractors and the quality of the work they perform is good.

Our realtor thought that any new homeowner needed a home warranty. She uses 2-10 for most of her clients. For the most part, doing a claim has been easy. There were some issues like on our first claim that we had with our dishwasher. We had four different people come out, and then they installed, and then it wasn’t installed right. It wasn’t level and we had water leaking. And that one took a little while because they had to order a part. So, it was a frustrating process, but I don’t think that’s anything 2-10 could control. And the contractors were nice people. They were always courteous. They were maybe not as experienced as they probably should have been. They didn’t have enough training.

Our water pressure regulator was bad and it happened two days after we moved in. The pipes started banging in the middle of the night. I got a technician out here. He told 2-10 that it was a previous problem so 2-10 wasn't gonna cover it. I had to call back and tell 2-10 that our home inspector and none of it was mentioned in any documentation that we had. I ended up fixing it for us. But I had to pay the $100 service charge. Also, though the contractor was professional, he didn't seem like he wanted to help. Now, the regulator is leaking which we noticed a few days ago. And it's in the ceiling so now we have a spot on my ceiling. I have since put in a service request for it.

2-10 is definitely in business to make money, not to help people. That's why before they sell this program, they check things out to make sure that hopefully the stuff is in good working order and that they won't get any calls within a year. This house that I bought has two units for the heat pumps. One is a newer unit and that broke down. People have been out here probably 10 times to work on it. They told me they wouldn't fix it because it runs. I had a $385 heating bill last winter because I had it running on emergency heat. Then recently, they put back in the Freon that the last guy had let out. It was another company.

I submitted a claim over the phone to 2-10 Home Buyers Warranty for the refrigerator and everything went fine. I called on Friday afternoon and the contractor was there on Monday morning. He told me exactly what the problem was. Parts had to be ordered and since the repair, the refrigerator has been working like new.

I've had three or four claims with 2-10 and their claims process is simple. I just give them my policy number, tell them what's going on, and then they take a record of it. They review my coverage and once they determine that the issue should be covered, they let me know that a contractor will be in touch within the next business day. The contractors have always called me back the same day or next day, and they were usually out to address it within the next day or two from that call. The quality of 2-10's contractors is much better than that of the ones sent out by the home warranty company I had on my last home. My most recent claim was for a leaking pool pump, and 2-10 took great care of it. It was a very easy process. The contractor they hired was great.

2-10 Home Warranty has great customer service. They respond very quick and prompt. I had an electrical problem which was resolved immediately. On the first visit from the electrician, it was resolved. The secondary claim was for a water heater problem which was resolved by the first plumber that came by. He found the issue, called it in and got it resolved the following week. They are excellent.

When I was closing on the house, I realized for the first time that I was gonna get 2-10 Home Buyers Warranty. I’ve had it since May 21st, which was when I moved in and submitting a claim was a good experience. The contractor who came out via 2-10 didn't seem to be the most helpful and the attitude wasn’t brilliant but that doesn’t reflect on 2-10 at all. Everybody I spoke with at 2-10 was very helpful in trying to get a resolution to getting the well pump sorted out. There were issues with us trying to resolve the claim because initially, the claim was denied and then had to go a step further, so it had to be looked into again. I didn’t think 2-10 was willing to pay out so, another contractor actually fitted the well pump, and that wasn’t the contractor that initially came out to do the inspection. 2-10 did pay out and I got sent a check for the amount to compensate myself rather than doing the work through the contractor that 2-10 tried to provide.

2-10 Home Buyers Warranty's reps and their online process were fine. The guys that came for the water heater were great, really nice, and very helpful as well. But I didn't sign up for 2-10 again because every time something happens on a weekend, it takes three or four days before somebody ever comes. That's too long when my air is out and it's 100 degrees outside my house. Plus, I had to wait almost a week when the water heater was out.

I've had 2-10 for 3 years and my realtor chose them when I told her that I would like a home warranty with my house when I bought it. I didn't know what was available here as I’m not from the northwest, and I've had a bad taste in my mouth about home warranties because my house in California was a joke. I paid for it for 7 years and I didn't know why I was paying them all the money, but they wouldn’t even change out my dishwasher. I never had any faith in home warranties, but 2-10 is amazing. I submitted claims and they were both awesome experiences. For the first claim, I was a little exasperated because I couldn't seem to do it online. I was told that was what I should do and it was really hard to do. But now, I have it figured out. The contractors were amazing and I always end up getting those ones. The guy who did my water heater was a little iffy, but he was okay. I really like AM/PM.

Submitting a claim to 2-10 was nice and easy. I've had no problems. I've also had very good experience with the contractors that they've sent.

I submit claims with 2-10 through their website and it's very easy to access. It's a very quick process. The contractors are also good. They respond within 24 to 48 hours and did their work. I've had very good coverage with everything so far. And I would definitely recommend them.

I've had coverage with 2-10 for four years now and overall, I’m satisfied. My most recent claim was with the water heating system and my interaction with the claims people over the phone was fine but the process wasn’t very smooth for me. There were out of pocket charges beyond the service claim because the plumbing company said they needed to do some things to bring my system up to code.

I’ve been with 2-10 for 18 years and the claims experience has been okay. However, I keep having an issue and you have to go through the whole thing with every single representative. There isn’t a number you can call and a lot of times, the representative will just assign any contractor without looking at what the contractor does. It’s not training-based. So, I’ve had three different contractors come out and tell me they were not gonna do the work. 2-10 had somebody come out for my furnace. It took six months to get the furnace in because the guy wasn’t getting the right parts. He was contracting it out and I’ve already had three other contractors that have been to my house to fix what he did wrong. So, sometimes, 2-10’s contractors are not really checked out. They need to do a little bit more background check on their contractors.

2-10 Home Buyers Warranty is a company that my real estate company is affiliated with. So, 2-10 is the go-to company for a service warranty work. I submit my claims electronically. I do it on the toll-free number, call it in, and then they go ahead and write it up, and then send me a copy on my email. I've had two service calls and they have been positive experiences. The contractors were professional and attentive. The quality of work that they did was very good. I’d recommend 2-10.

We purchased a house, and 2-10 was the warranty that came with it. I’ve had them for a year and they’re always awesome. My recent claim with them was great. The refrigerator wouldn't dispense water anymore, so they replaced the circuit board. The contractor was super friendly. He even showed me where the circuit board went and walked me through it. After the repair, the fridge continued to work as expected. So, it's working well.

Recently, I called 2-10 Home Buyers Warranty to put in a request. The technician came and did a good job. But the claims process now is longer than what it used to be. They used to give me real good service and when I call, I could get a tech the next day. But now, to send us somebody, sometimes it takes a week or some time. They also gotta take pictures now. But other than that, my experience with them has been cool. I'm pretty satisfied with 2-10.

I would recommend 2-10. I've been with them for six years and going through their claims process has been fine. I do this over the phone. Contractors usually come out within 24 hours. The last time, it was a holiday so that made the time a little bit longer. But even then, they called us first thing in the morning. Most recently I had some plumbing issue. My bathroom area was stopped up. That was last week. The contractor was very good. They were prompt and courteous. They made sure everything was repaired. They explained everything like what they were gonna have to do. They first came out to see what the problem was and once they got their okay back from 2-10, they were right out. Everything worked out fine. The heater has been great since then.

We were having problems with our hot water tank and the first time I called 2-10 to set the claim, they advised that I was going to receive a call from the claims department after submitting the claim. But when I received the call, they told me that I had to find a plumber myself, pay out of pocket and send 2-10 the bill or the receipt of what I paid. I was like, “Oh, okay.” But the next day, I was like, “Wait, why am I going to have to look for a plumber myself?” So I called them back. I spoke to a different person and they advised me a totally different thing. The person said it was not true and that they did have their plumbers. So we moved on with the process.

2-10 makes it a little difficult to get claims filed, but otherwise they do pretty well. I've been trying to get a refrigerator claim filed, but I don't know if that actually happened or not. The other ones that have been finished have been fine, though. Their contractors seem to be great. The only thing is there's not a lot of contractors in this area, so we have their out-of-network type of thing. Still, I'm planning on renewing our warranty and I would recommend them.

I've had 2-10 as my warranty going on three years and the customer service has been kind of difficult, but the rest of it has been pretty good once you get the right people on there. It’s a hit or miss on who you speak to. I've filed a claim over the phone because it’s the only way they move. The contractor for my water heater came out the following day and were very professional. But then, a couple of days later, we noticed that we had water leaking again, so they had to come back. And that was within maybe four days after installation, and they repaired it.

There was a part in the refrigerator that went out and at first, I had an electrician come out to make sure the electrical power was okay. The electric company came out and the electrician that 2-10 sent out told me that something in the meter box burned out. So, the city electrician came out, replaced it and fixed it. Once we had the electrical power ready and the part in the refrigerator replaced, everything went back to normal. The refrigerator is working like new again. The contractor was very good and we appreciate 2-10 for sending him. 2-10 found the problem, eliminated all the guessing and told me what I needed to do. They took care of that. The maintenance guy and the electrician came, and they did their job and did their job good.

When I bought my house, we got the home warranty as a part of the close. We had to use it in the first year so we renewed it for the second year just in case. Most recently, we had some water stains on our ceiling that ran underneath the bathroom. So we had a plumber come out and it ended up being the overflow for the tub. But 2-10 wasn't able to get a contractor out to our home. They told us to get somebody and that they would cover the cost. But the cost to fix it was more than what was covered by 2-10. They basically sent us the check for $400 and that was that. We ended up having to pay $180 out of our pocket. $100 was for the 100 bucks then $80 was the net.

I don’t like the claims process at 2-10. It’s been hell and I’m in the process of suing the person that I bought this house from because I found out from another Realtor he did a lot of shady stuff. The house was falling apart. I have a machine hooked into my heart. I’m on life support. At night, when I go to sleep, and at daytime, I have batteries or I’ll be going to a short. The mold has went through the ceiling and holes have came down. He was supposed to fix something simple like the drywall board and he never did it. And this was what 2-10 was gonna come in for and they never fixed it.

We had a great experience with 2-10 Home Buyers Warranty. I filed a claim when my garbage disposal wasn't working. I did it all online so it was relatively easy. My wife was here when they came out the next day and she said that the guy was professional and nice.

My experience with 2-10 Home Buyers Warranty is all good so far. In fact, my most recent claim with them was a busted water heater and it's now working out fine. Submitting a claim to them was easy and simple. We called them up and said, "Hey, we have a problem with a busted water heater." They said, "Okay, we'll schedule somebody." However, the company had 57 water heaters break that same day we called them so it took them a while to get back to us, we waited about a week. Their contractor came in and checked it out and said, "Yup, that's busted." He pulled out the other water heater. Once he got the okay, he replaced it and then he replaced everything, set it up and made sure it worked and was done.

I've had a couple of different things repaired with 2-10. Recently, the icemaker was freezing up. It was giving us a lot of problems and it was getting progressively worse. Then, it was making some funny noises. I called it in and the contractor 2-10 sent was first-rate. We had one other problem with the dishwasher and the contractor had to come back out a couple of times 'cause the first fix didn't fix it. But everything's working fine now. It's been a good experience with 2-10 overall.

I could not in good faith ever recommend this company, I have had numerous home warranties in the past and this one is the worst. I opened my work order request online (that was a nice option) and the repair person showed up to look at my unit. Found the broken part and placed the order for the part right in front of us. That was the first week of June, here it is July 8th and we are still without AC.

We've been with 2-10 for a little over a year but I don’t think we’re staying with them. When I first did my first claim for my hot tub, it was so horrible. I had to get the local 2-10 rep involved to get it all worked out. We also just had a plumbing claim and I was told that if you have to cut in a drywall, it’s considered different and there is only a certain amount. We have a hole in our roof now and 2-10 said they would not cover that. I know originally that, when you do things like that, they’re supposed to cover it back to a raw finish. But 2-10 said that we had maxed out with one claim. I was like, "Are you serious?” HMS never had anything like that. Plus how could it max out? It boggles my mind considering it was the very first claim we had this year and it was like in the last month. So I told my husband that if we have another leaking pipe and they have to cut in a drywall, 2-10 won’t even cover it.

When our well pump failed, submitting the online claim for it to 2-10 Home Buyers Warranty was very easy. Plus, the contractor came out the same day. He was very professional and his quality of work was excellent. Moreover, he explained in-depth what caused the pump to go out and what needed to be done.

I purchased a home last year. And so, the homeowners left us 2-10 for one year. I haven’t renewed it yet, but I plan on renewing it. Submitting a claim was not a problem. I’ve had some issues before with some of the companies they sent out to my house. They didn't do anything. But with submitting the claim, it was easy to follow the instructions. I’ve always called, and their reps have been great. With my latest issue, the contractors were great.

I've had 2-10 since 2011 when I first bought my townhouse. My Realtor told me that it’s nice to have an extra home warranty. Most recently, the refrigerator was barely keeping cool so I put a claim in with them on the 12th and the contractor didn’t contact me until the 15th. Before he even got to the house, it said work complete but the guy hasn’t even made it here yet. I called him and he said he didn’t get the work order. Then, he gave me his information. My property is a rental property, which he was aware of, so I forwarded the information along to the tenant and I also texted him the tenant's number and information but he never contacted the tenant. It was a lot of back-and-forths. He came out and the next morning, the refrigerator was shot. He was supposed to come back out the next day and he never showed. He said he submitted a work order for the part and he never came with the part.

We’ve had 2-10 since we bought the house and we did it over the phone when we submitted a claim. It worked fine that we didn’t have a machine when we weren’t moved in but before we moved in, it stopped working. The lid said it wasn’t closed. The contractor was fine but it was the company that didn’t give him what he needed. Instead of replacing the machine, the company wanna put a motherboard which was twice as much as the machine. It was an $800 part and a $400 machine, which was crazy. After I got on them, the company finally gave us a new one but it took them over six weeks to get us a machine. It would’ve been even longer if I would’ve let them put in the motherboard, but I wasn’t gonna go there. The guy could’ve installed it, but he didn’t have a work order. The people who brought it installed it and took the old one. We were very satisfied with that. Since then, the machine has been operating perfectly and so far, we’re happy.

My recent claim experience with 2-10 was great. We had a couple of issues and the contractor that 2-10 sent took care of them real good. He saw what the issue was right away.

We just bought our house in the fall, and we've had coverage with 2-10 since then. Their claim process was awful. It was the worst experience of my life. They sent a technician out to restore a dryer problem, and the guy didn’t hook the dryer back up and it caused mold in our entire house. Then we had a problem with our oven. They sent a technician out. He said it was unfixable. The 2-10 wouldn’t replace it. They had to send somebody else out. They sent another technician out. He replaced the part, and then we went to use it. The oven blew up. So, we had to go off on our own to buy ourselves a new oven because 2-10 wouldn’t replace it. They wouldn’t give us anything. They kept telling us that another technician needed to come out to look at the oven. I’ve said, “You sent two people my way. One gave us the answer we wanted. The second one almost set fire to my kitchen.” I never would recommend them to people nor will I ever use them again.

2-10 was included in the purchase of our home through our Realtor. The Realtor said that that was one thing that she always asks for in the purchase of a home. We were told that our water heater, however-old, was in great condition but it wasn't. At first, we took freezing cold showers then we took a hot, blistering shower. It was bad. When I called 2-10 to submit a claim for my gas water heater, I got an automated system which I thought was really cool. That was the best experience I’ve ever had calling in a claim. A lot of companies nowadays outsource, so it’s hard to understand some people. The automated system said that somebody would be in contact with me within 24 hours, but I got contacted within an hour.

2-10 is a great company. Things always go wrong at the home and it’s not necessarily your fault. They just stop working. So if you don’t have the money to buy a new fridge, you can go ahead and pay for the whole year on the warranty and then the $100 whenever the service people come. The warranty is worth it for what they do. I call when I have claims and the reps are good. They were taking a little longer with this last claim but overall, it’s been good. The contractors come, do their job and ask you if they have questions, and they're pretty good. Our last time was the AC and that was kind of rough. Our AC broke down and was off for almost a week. It was really hot and we didn’t get anyone to come in until four days after. But it wasn’t 2-10’s fault.

Our washer was leaking. When the contractor came, he discovered that it was also leaking up at the faucet but he wouldn't touch it. He said I needed to contact the plumber. We had to put in another claim for the plumbing part where the washer hoses connect. He said that it was still part of the washer and the washer guy should have checked it before he left the house. It took 10 seconds for him to tighten the bolt. We were gonna try it but I was afraid something would happen and break and then I'd be flooded. It was 75 bucks for 10 seconds and I was not happy. The plumber said he would have only charged me $30. We had the same thing happen with the garbage disposal where it wouldn't run. The service guy came, put the wrench at the bottom and 10 seconds later, it was operating. Still, 2-10's claim process has been wonderful. I would recommend them.

When I file claims with 2-10 Home Buyers Warranty, I do it on their automated phone system, and it’s not too bad. I’m not pleased with my last experience, but prior to that, I was very pleased. The water heater was fine. They did fine on covering that. Bowers Plumbing is the one they sent out. They did a good job. But I had a valve that went out on a shower. I had a certified plumber friend come in he said the valve was bad. The mixer valve stopped working, so it would only put out extremely hot water. It wouldn’t mix the cold with the hot. So, we went ahead and ordered the part. And when we found out that it was a high-end part and it was gonna be fairly expensive, he told me to run it through my warranty for them to cover it. And they wouldn’t cover it, so that’s crap.

We have had two claims to 2-10. One was for hot water heater, which was fine. But the last one, our microwave went out. It ended up I had to make five calls before I had somebody to actually respond. The first call, I was given someone that has been off their list for about four months. And I ended up contacting them after about five hours, and that was when they told me they weren’t on the list, so I had to call back again.

The pump in the pool was leaking and I submitted the claim online to 2-10 Home Buyers Warranty. It was easy navigating through the website but it just didn’t have enough choices. It was very good dealing with the contractors and the first time they came, they decided what they were gonna do. The second guy came out and decided that was not what was wrong. Then, the third guy came out with the parts. He did the fix, but I had two guys come with two different opinions and troubleshooting over the phone with a supervisor.

I filed a claim with 2-10 over the phone and their reps were good. Their contractor came out the next day and he too was good. I also liked his cleanliness and that he was knowledgeable on the issue at hand.

I like 2-10 Home Buyers Warranty. I chose the company so I don’t have a bigger expense, and I have no bad experience, so far. Submitting a claim with 2-10 is easy. I do my claims online, and someone gets back in contact with me on the same day. They are decent, and I have no complaints about them. There were some issues but they resolved it. Also, the contractors were professional. But when they order parts, they take forever. I wish that was quicker. I wish they did something on the weekends, too.

2-10 Home Buyers Warranty has been great, so far. I've had them since November the 5th and the two claims I've had with them have been excellent. I submitted them over the phone and the process was fairly easy. Their reps are great. And it was excellent dealing with the contractor they sent out. With my most recent claim, the guy described the problem and knew that I needed a new hot water heater. He also did all of the background stuff, called 2-10 and got it all set up. Then he came back and got it done.

We put the claim in on Monday and it did not get fixed till about 8 days later. No one contacted me and I was waiting. The plumbing company said we would have to get verification from 2-10 and then we could pick up the hot water heater. So, Monday was done, Tuesday, Wednesday, and Thursday went by. I called the plumbing company and they said that they still have not received the pick-up order from 2-10. I called 2-10 and they said that they didn’t know why the plumbing company didn’t pick it up themselves. They could go buy it and 2-10 would reimburse them. So, I called the plumber back and I said exactly that. The plumber said they didn’t know why 2-10 said that and that it has happened before.

I had a stove oven issue and the repairman came out a couple times. Then, he finally determined that he couldn't repair the unit. When I went to replace mode, they said the unit was capped at $400, when I was under the impression that if 2-10 couldn't repair it, they would replace it. The contractor was also under the same impression. I've got a problem with 2-10 and their lack of transparency. I didn't hear about any $400 cap on the appliances when I bought the insurance. I'm very dissatisfied that it wasn't made clear from the onset. They were pushing a repair and a replace policy and that was what they sold me.

There are always issues with a new house and 2-10 was the company that was suggested after our one year. We made a claim when we had a leak in the dining room when we used the shower. I called them and it was very quick, but everything was fine. The rep told me that the contractor would call us within 24 hours. If not, we should call them within 48 hours. I got an email with all the information but the contractor called me and came out that same day. He showed me everything and the interaction was very good. We’ve used 2-10 about eight times in the past year and a half. So, it worked out well. The experience was efficient, the problem was resolved quickly and people should get 2-10. Most of my neighbors have.

The first time I called 2-10 Home Buyers Warranty, the guy didn't know what to do and he didn't do anything. Then, he came back a second time and didn't work on anything. He was a young guy and came with a supervisor. They just changed the plug and hours later, it just did the same thing. So, I had to call a third time, I sent for a different electrician and they charged me the fee again. I paid twice for the fee and then, the system broke down but I had spoken to the electrician that came. I had to call him a fourth time and he came and solved the problem. He was very thorough, and he showed and explained everything to me.

We had some systems, like our AC, that are super old. We figured at some point they're gonna go out and we needed to have some coverage. We have lots of kids and don't always have the funds to make a big purchase. So we got 2-10 and submitting the claim is easy. It's just a couple of clicks and you're done. But we struggled a little bit with this last one, mostly because the first person we spoke to didn't cover everything that was supposed to be covered. I had to spend a lot of time going back and forth between different representatives to make sure that things that really should've been covered were covered.

I filed a claim over the phone for the filter in the pool and the first person I spoke with was only semi-helpful. They actually didn’t get the process started all the way. So I felt a little confused about it. I called back and spoke to somebody else, and they were able to provide me with better information. They pulled it up in the system and it showed that they hadn’t fully submitted the thing yet. So they went ahead and got the ball rolling. From that point on, everything was fine.

I just bought a house and the previous owner included 2-10 Home Buyers Warranty with the purchase. I submit claims over the phone and their reps have been very helpful. The latest claim I made was for a water heater, which was leaking out of the element. Everything was really good when the contractors came. They ordered a whole new water heater, which they got and installed the next day.

My most recent claim with AHS was for a minor leak in some piping. The contractor came back out within three days and was able to take care of it. But for what I got out of it, it was a joke. It cost $75 just to have them come out and tell me what was wrong. And the warranty covered $400 of what the problem was. I would never ever pay for this warranty and I'm glad I didn't pay for it. I wouldn't recommend 2-10 to anybody. I think it's ridiculous.

Acquiring a warranty was the best thing to do and I've done it in my previous purchases. I submitted my claim online to 2-10 and within a couple of hours, I got a response. I was told that someone would be in touch with me, and an hour and a half later I got another call that someone would be on my way to repair it. Then, a couple of hours later, the repair was done. It was all done within one day. I was thinking it was gonna be a long, drawn-out process. The interaction with the contractors was great. The service and the guy that came from the contractor was excellent, responded in a very timely manner and very professional. So, it was a very good experience and way above my expectations.

2-10 was offered as part of the mortgage paperwork. They picked it out and I was happy. I’ve had it for close to a month now and the process of submitting a claim was nice. I pulled off the paperwork and reviewed what my policy covered. Then, I went to the website and I chose what sort of issue I was having. I hit submit and next thing I know, I was getting a call from a plumber. I had a hot water heater that was leaking and shooting out rusty colored water. So, I was panicking. The plumber had to get parts and then, they had to get in touch with 2-10 and make sure that they would cover it. They had it fixed by the end of the week. So, that was great. I'm very happy 2-10 covered it and I'm thrilled that that's one less problem I have to worry about. They also gave me a follow-up call to take it over with me, and they were very friendly on the phone. I appreciated that.

I've been with 2-10 since I bought the house three years ago. When I put in a claim, I would go online and say that I need service for one of my appliances. When my dishwasher went out, the basement flooded because of it. I called 2-10 and two days later the contractor came out. I opted to have them pay me for the replacement versus getting an actual replacement. It took a month to get the payment and have the replacement for my dishwasher.

My experience with 2-10 Home Buyers' claim process has been horrible. I've tried submitting over the phone and online and they make it so difficult. If there is a claim, it's so hard to get accepted and they don't wanna pay out. They find an excuse to go, "Oh, no, that's not covered." I had a water leak after the water meter to the house that was there before I moved in so we called 2-10. They sent somebody out who told us that it was not covered because it's outside the house. Then this last time, it took four days before they got back to us. The contractors have been great though. It's 2-10 that's the problem and the contractors have to wait for 2-10 to approve anything. They're difficult to work with and they have a long response time. I would never use them again.

I submitted the claim to 2-10 for the water heater and I preferred doing it over the phone. It was a good interaction with the rep and everything was fine. The contractor came on the same day and he was very good. As far as communication, it was great. It was telephonic, texting and the updates were wonderful as well as the email. He did a great job. Since the repair, the water heater is working so, I’m good.

The person who sold the house to me offered and bought 2-10 Home Buyers Warranty for me the first year. Thus far, I love 2-10 and I feel very lucky to have gotten it. I didn’t have an inspector and didn’t realize when I bought the house that it was in bad shape. The home warranty is gonna save me a lot. It has saved me about two grand already and I have only lived in the house for less than six months. It has been really awesome for me and I sing the praises of 2-10 constantly.

When we bought the house about two years ago, 2-10's service was offered as part of the sale and then we continued with it. We mostly submit our claims over the phone and their reps are usually understanding and helpful. With their service contractors, however, our experience varies depending on the contractor. Some companies do better jobs than others. A big problem is that we’re dependent on having the service done by someone that 2-10 contracts out. It might be better if we could get somebody who is local here. Sometimes the service provider is quite a distance from here. Also, the local people are more familiar with these special problems that might occur in the area. They’re familiar with the housing and the structures in this area.

2-10 did great on my claim regarding our water heater. When I submitted the claim over the phone, the rep that assisted me was awesome. She was very friendly and knowledgeable. Then later that afternoon, their contractor called me. They came out the next day, and then the following day, they came back and put on a water heater. We had no hot water and we used to keep relighting the pilot light just to get warm water for a shower, but with the new water heater installed, we have hot water every day, which is awesome. I recommend 2-10.

My mortgage lender bought me the 2-10 home warranty when I bought my current house and I've had it the entire time that I’ve lived in my house. This will be the second time that I renewed since the purchase of my house. Submitting a claim has been easy and everything has been good. I call and leave them a message. I use the automated system because each time that I’ve called has occurred on a weekend. Then, everything goes from there. In my recent claim, I had a plumbing issue and the contractor sent by 2-10 was awesome. Jack was great and it was the second time that he’s been out to my house. He took care of it and that was all good.

When we purchased our home, the seller purchased the 2-10 warranty for us. It was for our peace of mind but when we had a claim, the experience was frustrating. Our experience submitting the claim was fine. But how they handled it, the hoops that we had to jump through and bouncing from person to person, was a pain the butt. They told me that there was nobody in our area that would work with them so I had to find my own contractor and have them evaluate the problem. Then I had to call in and the touch tone thing was a nightmare. It was super complicated. It ultimately ended up taking us to a person after trying it multiples times. We talked to one person about what we were doing and what we wanted to do but she couldn’t proceed so she gave it to another person with whom we had to go through all the same information again. It was extremely inefficient. Something that should have taken 10 minutes ended up taking almost an hour.

Our washer had a problem. We filed a claim over the phone with 2-10 and it was easy. Their rep put my claim in and told us that people would contact us within 24 or 48 hours. Then the tech came out and repaired it the same day. Since then, everything is working good and awesome. I’d recommend 2-10.

We had an issue with our old Maytag dishwasher. We submitted a claim online with 2-10 then we were put in contact with a local repair person who came out to repair it. He realized he needed some parts then he did some research. He said the parts were no longer available, so we had the dishwasher replaced. I swear by Maytag and I was very happy with our dishwasher but the replacement we got was a different brand. Other than that, the tech who came out was courteous. At the time, he just got back from vacation, so he was very busy, but he took care of us.

We were trying to get our pool open for the season. The company that came out identified that the pump was bad so we had to replace it. I put in a service request with 2-10. I deal a lot with them. The claims process was really easy. I chose the company and it was a company that had previously serviced the pool from the previous owners. 2-10 let me continue using them. They're wonderful and super nice. They're very friendly and honest. If I could talk to everyone in this area who has a pool, I would tell them not to go to anybody else except them. They're just such an incredible company.

The interaction I had with the contractor 2-10 sent was really good. He was very knowledgeable about what was going on with my water heater. They knew exactly what was happening and got to work on it. They had to come back because they had to get the part and the whole process took two days. Everything's working great now.

A month ago, I put in a claim for the refrigerator with 2-10 Home Buyers Warranty, but it hasn’t been fixed yet and I still have the same issue. It wasn’t cooling. I submitted the claim online because it’s hard to get 2-10 on the phone. You normally have a 30-minute wait to talk to somebody. I’ve had three different people come out and all they’ve done was to give me a diagnosis.

I had good service from 2-10 Home Buyers Warranty. Even though I called in the middle of night, they got my call and then they listened to my complaint. The service contractor also contacted me immediately and then they tried their best. Everything was good. I'm gonna recommend the home warranty to my friends. When I have a claim, sometimes I contact 2-10 through the website online or sometimes I talk with representative and those that I spoke with really cared. My interaction with them was good.

I closed my home on June 1st and 2-10 was what I had as a warranty. In submitting a claim, the experience was good but I’ve been waiting since the 14th of June for the company that 2-10 sent to do my electric. They sent an electrician to my house about two weeks ago and last Saturday, on the 6th, the light plate that they put on knocked out the power in my room, the master bedroom and the bathroom. They were supposed to come Thursday at 3 o'clock. We set this time with the contractor but he said he couldn't get out that day. They had some people who cancelled and they wanted me to get out of work earlier than the time that I told them I can get off work. They wanted me to be at home at 1:00 instead of at 3:00 but since I couldn't be at home at 1 o'clock, they canceled my appointment till Monday. So, I have to go this weekend with no light. I couldn't sleep in my room, turn the light on or use my bathroom because there is no power in there.

The water heater's bottom had browned and it needed to be replaced. I submitted my claim with 2-10 over the phone and the contractor came out the next day. They were quite good and they let me know that I had to wait for 2-10 to supply the water heater to them. I had to wait a week, but everything has been okay since the new water heater was installed.

We got the 2-10 warranty with our home loan and my interactions with them have been positive. We called and spoke to a representative to file a claim and that most recent claim went really good.

I had an issue with the main drain that’s coming out of this house hooking up to the city. There was blockage in the line, and I went online and submitted the claim. It was just one click and somebody called me within 15 minutes after I submitted the claim. The contractor came, cleared out the lines and they were done. It was fairly simple. I just didn’t have the tools to do it. The experience was good in getting it fixed using 2-10.

It's my third month with 2-10 Home Buyers Warranty and in my recent claim, the dryer was not working. It was spinning but the clothes were not drying. The guy came and looked at it. He said he was gonna come next time and fix it, and he did. I paid him for it. Right now, the dryer is working.

I closed on my house the end of May and I’ve been with 2-10 for two months. Recently, I thought something was wrong with the socket. It was a four-prong outlet and I had a three-prong plug. I already bought the plug for it. So, I thought something was wrong. When I tried to stick the full prong into it, it didn’t start my dryer and I thought it was messed up. The contractor came, just plugged the thing up and got it working. He still charged me $80 which was the trade fee. Other than that, the experience with 2-10 was okay.

We've been with 2-10 for a long time and we haven't used it that much but when we've had, we’ve had good experiences with the contractors. On my most recent claim, 2-10 worked out fine. But the person who provided the service was unimpressive. We haven't had an issue with 2-10. I don’t know if 2-10 knows that it was over 30 days before the water heater was repaired. We were without hot water for more than 30 days. And we’ve had other vendors from 2-10 provide service and this was not a great experience. I would not want to have them again.

The worst. It's been 6 weeks and I'm still without A/C. I place service request in May, 2-10 sent a contractor out, they put 3lbs of R22 in my system it cooled my home for one week. I phone 2-10 and notified them that my A/C isn't working again, they sent out a contractor who told me there was nothing they could do until I had my condenser coil professionally clean, did that at $194. Call 2-10 who sent out a contractor who stated your A/C is unfixable. I knew some paperwork had to take place, so I wait a couple of days than called 2-10 who stated I had to authorize out of pocket cost before they'd move forward (luckily I called or I be sitting waiting for 2-10).

I had an issue with a toilet that would run all the time. I submitted a claim to 2-10 and once they sent me the email, the contractor came out the next day. I had a very good experience with their plumber. He also found the pressure regulator was broken. So the water pressure was very high in the house, way over what it should be. However, I had some issues as the fill valve would come undone when I flush the toilet and it would start running again. After I flush four or five times, the valve would be laying in the toilet again and it would be running all the time. I opened the tank and tried to fix it myself by twisting it back on but then it would do it again. Still, it seems like I got it on tight enough that it’s not doing that now.

We've had 2-10 for a long time, and over the years, we've placed two or three claims through them. In 2012, we filed a claim to replace a water heater and then we had to pay over $400 to upgrade our pipes up to code. However, the plumber ripped us off because nothing was replaced. We’re elderly so we didn’t double check his work. We trusted it being that it went through the insurance. But it was a good learning experience. And then this time, things went fine. The people that they have now from Visalia Plumbing are excellent. All the work was done, and we paid our cost.

Our experience with 2-10 has been pretty good. The contractors that I've worked with have been really good and I'm very well pleased with them. They are always professional, they fix what I asked and I've never had any issues after that. But it takes about 36 hours for somebody to call me back once I've submitted the claim. 2-10 tries to locate people that are available to come out and sometimes, that takes a little while but I understand that too. Still, I'm happy with 2-10.

My water heater flooded my house. We called 2-10 Home Buyers Warranty and they were good in helping us handle our situation. Somebody called me within an hour on the same day and then they were out in an hour and a half. The contractor had good professionalism and was very knowledgeable. He took care of the situation and we had to order a part. However, the whole experience of replacing the water heater was not very good. I was walking in water and they told me, “Oh, this is not covered, and that, you have to pay out of pocket.” There were a lot of things that were not covered and I had 12,280 that had to come out of pocket. Plus, I also got a total of 6,000 plus just in repairs, and not counting the water heater and water damage that I have to deal with. Other than that, the water heater is working well now.

For 11 months now, I've had 2-10 coverage. The seller of the house had included it in the purchase of my home. Submitting a claim is pretty easy since you can do it online. Customer service has been fine. We’ve put in three or four claims total this year and we’ve had mixed results. In one or two cases, they didn't have a provider in our area to service the claim. We had to do the legwork on our own and try to find somebody outside of their network.

2-10 was included in the purchase of my house and I’ve been with them since December. I can do the claims online but I just call. I’m on the phone for three minutes and it’s all done. It takes me longer on the website. The claims reps were very personable and helpful but the contractors were a little rude. Nevertheless, when my hot water heater went out, I got a brand-new hot water heater. Also, my air conditioner is out right now and they’re fixing it as we speak. So, it’s been pretty good for us. 2-10 is worth it and it’s something we’ll continue.

I got 2-10 because of my real estate agent, from whom I heard about the company, and now, I've had their coverage for about three years. I submit my claims online, which is very easy, then they get back to me in a timely manner and things get settled. My most recent claim was settled the same day. Their contractor who came here checked everything out and fixed what I needed to be fixed. He was very professional, knowledgeable and clean.

After I was in this house for about a month, the washer started making some loud noises and smoking. It even set off my fire alarm. So I called the home warranty company and they had someone come out and diagnose it. He pulled my washer out and I told him what it was doing then he stayed until he actually got the same results that I had told him about. He didn't just come in and leave within 10 minutes. He was here for a good half hour. So he was very thorough. He knew exactly what had to be replaced. He was excellent.

We had a house inspection recently and they noticed that my waste line was leaking, which I didn't know. I called 2-10 to file a claim but I had to wait on hold for 35 minutes, which was unpleasant. They said that they didn't have anybody in my area so I had to get a contractor. I had to call about 10 contractors because everybody was busy with all the flooding in the area. But I finally got one that was able to do it in a week and a half and that was the earliest I could have it done.

I filed a claim to 2-10 Home Buyers over the phone for a water heater that was leaking. We asked them to put an extension tube on it and it was more like 27. It wasn’t up to code because it was supposed to be not more than six inches off the ground. So, I had to hire somebody to come out and do it correctly, and we ate that cost.

We got 2-10 Home Buyers Warranty as a gift when we moved into our home. We just moved a month ago and the first time I used our washing machine, it didn’t work the right way. I panicked and thought that we would have to buy a new washer. Then, I remembered the warranty, and gave 2-10 a call. The contractor came in and went right to the washer and took care of it. We signed off and they asked for the $100 deductible. They left, ordered the part and came back and fixed it. It was painless.

I did a recent claim with 2-10 over the phone, which is easy to do sometimes but other times there are long wait times. This recent issue is with the recirculating pump on top of the water heater, and it didn't get a favorable response. The plumbing outfit who had come out here to look at the water heater basically said that it needed to be replaced. The plumber tried to submit the claim through 2-10 then it took about 10 days to get a response from them. And they never actually contacted me. They said that they did, but they didn't. It was the plumber who said that 2-10 denied the claim. I called 2-10, and they then confirmed that it wasn’t covered on the home warranty policy.

2-10 was given to us as a gift when we bought our house which was in August two years ago. I just called 2-10 to submit a claim and interacting with the claims rep was very good. She was very helpful. They told us that the contractor would be in touch which normally takes 24 hours. Most of the contractors were prompt in calling and you just have to get in line like everybody else. Hopefully, it'll be sooner than later and they would try to get out to see you to estimate the problem. We had people who were very forthcoming and let us know exactly what they thought the problem was, and we had others who came and couldn't speak English.

Recently, I noticed noise on my icemaker. The noise was stopping and the icemaker wasn't as cool. I filed a claim with 2-10 and calling them and getting the contractors out here was fine. But the timeframe for the part to come in was too long. They had to order a fan and it was two and a half weeks before the part came. They had to order out of country 'cause it's a Samsung. Although I had to call them back 'cause to me, the top still isn't as cool as it should be but other than that, they did a good job.

I am with 2-10 for the last 15 years. I’m staying with the same product because I don’t want to switch. They are giving an okay price - not a good price, but it’s an okay price. They are also giving some discounts. That’s the reason I’m sticking with them. Otherwise, I would have moved out. Submitting a claim with 2-10 is good. Right now, they improved a lot. I used to be calling and now I can do it online. But most of the tools online are not good right now. For example, recently, I had a claim for a clogged sink and there is no option in the selection for it. I looked around so many times here and there but I could not find it. Sink is clogged and water is not going out, but the option is leaking which is not even related. I was really confused. It’s not a leakage. It’s clogged. They have to improve a lot on the website.

The 2-10 reps I dealt with about a claim were great and the company they sent out was very professional. However, I went through another service company because I had no running water at all. I wanted to go with a company through 2-10, but it was taking so long. They gave me over a week where I would be without water. But everything is great now. Being reimbursed for the additional cost came through fairly quickly which made me happy. I also like both ways of filing a claim with 2-10. I’ve submitted some items through the email service and through the system communication over the phone.

When I purchased a home, the warranty from 2-10 was offered with it. It was also recommended by the realtor and I have it since November of 2018. Recently, I submitted a claim with them and it was very easy, quick and efficient. I did it online then the service contractor called me and set up a time to come out. Then they came, reviewed the problem, and told me the work that needed to be done. After that, they said they'd be back the next day and when they did, they completed the work. It was very quick and very good. I'd recommend 2-10.

This is the first time that I had to submit a claim with 2-10 and they were very helpful when I called. A service provider called within a day or two. But then I have had issues with the service providers. The claim was for a washer and dryer, and the first gentleman that came out to diagnose the issue said he can fix the dryer but not the washer. So we had a second opinion and someone came out and looked at the washer. He said he could fix it. There were parts that had to be ordered. So I had two different companies who were working with the dryer and the washer. That was several weeks ago. This week, I called and left messages for both service providers and never heard back.

When we bought the house, we wanted a warranty because it’s not a new build. Then our hot water heater went out on a Sunday and I filed with 2-10. It was easy to submit a claim but the contractor called the next day and said the service would be on Tuesday but I told them that was unacceptable. The guy at 2-10 even agreed it was an emergency. The contractor came back with Tuesday morning, which was still unacceptable. Then he found somebody else that would come out Monday. But we had to pay them an extra $100 on top of the $70 deductible to get it replaced that day. It was a surprise because we had paid the $70 and that was what I expected. My expectation was that it was an emergency and that it would be fixed that day.

Our water heater went out on a Friday. I called 2-10 and asked if I could get it expedited to get somebody out, but we ended up going five days without hot water. It was bad. But once the contractors arrived, they did good. They replaced the water heater and it has been working perfectly since.

When I submitted my claim online, a 2-10 representative called me back to verify my claim and then we moved forward from there. It was straight to the point and helpful. The contractor came out and did an inspection. They saw that the water heater was bad and they talked to 2-10 and found a replacement. But it took a while for the replacement to come in.

When I bought my home back in 2011, it was suggested to have a warranty in place. The seller gave me my first year with 2-10 and I continued to renew after that. I call them to submit claims and they would have somebody call me and set up an appointment. Their reps seem knowledgeable and they get me what I need. The contractor would then show up and take care of the business. The last claim that I did was a recall because they had done some work last year and I wasn’t satisfied with it. I called and I let them know what was going on. They came back and did the work for free. So far, the people that I’ve dealt with have been pretty good. However, I spend a lot of money every year to have 2-10 Home Buyers Warranty and I can count on one hand how many times I’ve used it since 2011. That’s a lot of money and the price is not going down. It’s going up. But other than that, I've had a good experience so far.

My water line was leaking. It was on my water heater and it burst on the line. So, I had a lot of water on the floor then I had no water. But I submitted a claim with 2-10 and the techs came right away. They were out that morning and I’ve had good luck with everything.

2-10 is worth every penny. I had used them a couple of times on my previous house and I was pretty happy with what they have been doing. Between both houses, I've had 2-10 since 2012. Submitting claims is real easy. I go into the website, pick the subject, put in my notes, and then I’m off to the races. The one thing that is a little difficult is finding out exactly what subject to pick. Sometimes it’s easy like when my sump pump went out. But when my air conditioner was leaking all over the floor, it was kind of a plumbing issue but also kind of an air-conditioning issue. So sometimes, figuring out what actually my problem is is tricky. What I like to see is not all of the options at once but when you pick an option, having more kind of categories for things would be very helpful.

2-10 can do better with their claims process. I don't know where the issues are because once we raise a claim, within 24 hours to 48 hours, the contractor comes in. He sends them the diagnosis and the parts we need to order, then they order it. But for my recent claim, they said that the parts would be ordered within 3 to 5 business days and I didn't hear back for three weeks from them.

The house that we purchased was 20 years old. We needed a home warranty and we got one from 2-10. The first few times that we had a claim with them, things went fine. But with the last one, not so much. It was the plumbing issue and we went without hot water for two weeks. We submitted the claim over the phone and we had a problem with the turnaround time with the contractor. And when they came out and had to order the part, to took a while for them to get it. But we found a plumber friend doing it and we purchased the part, then 2-10 gave us a check.

I bought a house and it needed some things done to it. Instead of the seller doing it, they said, “We’ll buy a home warranty plan for you.” There are home warranty parts that they wanna cover but it didn’t cover everything I needed covered, so I had to upgrade it and have other items put on there. If the air conditioner or the heater system goes out down the road, and with the seller not being honest, I needed some sort of an insurance to cover me. 2-10 was the cheapest one for the realtors and they chose it.

I shopped around for home warranty and found 2-10's prices to be more competitive than others. They covered more too. And now, I've had them for about seven months. Recently, I spoke to their rep to file a claim for my washer and they were awesome. They were professional and very knowledgeable. I thought the washer was not covered, so they took a couple of minutes and went through the policy, then they found out it was covered. The washer was leaking water and was making a knocking noise as it went to a certain spin cycle. The 2-10 contractor came out quickly and diagnosed it. They were very good. They found the problem right away. 2-10 then stepped in and gave me the opportunity to replace it. They said that would probably take 10 to 14 business days, but it actually came out in two days. I was very surprised. I've never seen anybody turn around and pay in two days.

We got 2-10 with the purchase of our home, and I've been very impressed. We're on our third claim with them, which we filed online after noticing smoke in the basement. They got a contractor out in about four days and I was content with their work.

I filed a claim online for a leak we had in the water heater and then I called in as well, to make sure it went through. The person who came out was a nice guy and he did a good job. He got the job done really quickly too. It took about a week for the water heater to get there and we've had no issues so far. But when I had to put an AC claim in, 2-10 didn’t really send out contractors for it. I guess they didn’t update their system and they didn’t know that the first company that they sent out was no longer taking claims. I tried to call the company six times but nobody answered and this was over a three-day period. It was the weekend and then Monday. But eventually, I was able to get ahold of 2-10 again and they sent somebody else out.

2-10 replaced the cell and the control panel of the swimming pool. The claim submission process with 2-10 has always been very, very good. The people that they partner with came to my house twice over the past four years and they've always been very good. These people always do a really good job.

My water heater was leaking and stopped producing hot water. I called 2-10 and filed a claim. The water heater was old and so it had to be replaced. It was done in a timely manner and the water heater has been working fine since. I also have an outstanding claim for a commode in a powder room that had to be removed because of the leak. There was some water damage so my insurance company is paying for that. The home warranty should be paying for the new commode but they had to wait until the work is done. It's not 2-10 Home Buyers' fault though. I'm satisfied with them and I keep using the warranty. But more recently, when submitting a claim, it's gone to a telephone tree and it's not as user-friendly. I have to explain what the claim is in a few words and it's not as good as talking to a person. But generally, the claims process goes pretty well.

When I got a new house, a friend recommended that I get a warranty through 2-10. I called due to a pool pump that failed and they were able to work with the same company that I worked with before in our local area. They are top-notch contractors. The pool pump was replaced with a better one, and it’s good to go now. A couple of times, though, we had issues with the air conditioner and it took so long to get the process completed. I was happy with the work in the end and I feel like 2-10 did a good job of covering everything, but sometimes, it would them take too long in the summer. It was like two and a half weeks with no air conditioning, which was terrible. 2-10 said they were just super busy and they couldn’t help it. Anything else worked out great.

This company is a joke. Have a fridge that isn’t working. We’ve had the ticket open for 2 weeks now and still no answer. They’ve had 3 different companies look at it, all say it's not worth fixing. All 2-10 has been saying is that they haven’t received a diagnosis yet. Talked to Duncan, a supervisor, said he would follow up with me the next day. Called him two days later because he hasn’t responded and when I try to call to reach him, everyone says they don’t know who Duncan is. Still without a fridge.

I've been having an issue with my air condition units since March. It's not getting cold. Four technicians have been out to my house. No one have been able to diagnosis the problem. Home warranty went with another company. They cancel the appointment the day of. I have spoken with many Representative and claims manager which were very rude toward me and not at all concern about a resolution.

We bought our house and the warranty 4 months ago. It's been 3 weeks without AC. Their contractor Arctic cooling and heating co.'s tech been at house 3 times and finally figured out it needs new coil and right now there is no timeframe when the work will be done. TOTALLY WASTE OF MONEY AND TIME.

The icemaker of my refrigerator wasn’t working. I filed a claim online with 2-10 and the rep they sent out to do the work was good. He walked in, analyzed the issue, and told me what was going on. But a part they needed for the electronic part of the fridge was not in stock anymore, so they had to replace the whole fridge. They got me a brand-new fridge and it’s been comparable. So, 2-10 was really good on the appliance side. But they were not so good on the plumbing side.

I have 2-10 Home Buyers Warranty, but you have to watch who you are given and you need to research home warranty people. I was asked to include in 2-10 when I purchased my house about eight years ago. My husband was in the military, so I knew he wouldn’t be around to fix everything and at that point, I didn't know any better because it was my first home that I bought. My understanding was that 2-10 was one of the only ones in the area that I had. Submitting a claim to 2-10 has gotten better over the years and I’ve had the warranty for almost eight years now. I can do everything online and things like that are a little bit easier now. However, I wish I could choose my vendor. For instance, there are some that unfortunately I don't care for because it either takes them too long or I haven’t had really good luck with them, so I would prefer them not to work on my house anymore.

We've had 2-10 Home Buyers Warranty since May and at first, submitting claims was a little rough. When I called for the failed sump pump, the initial person I talked to was not very friendly. I got the feeling that they weren’t too interested in helping so I ended up contacting my insurance company. But the person that followed up and started the claim was very friendly. That experience was really good. After the initial conversation, 2-10 made up for it. Everyone was very friendly, and everything went very quickly and smoothly. We ended up getting the check relatively quickly.

We always acquire a warranty when we buy a home, but we’ve never used 2-10 before. Our real estate agent told us about 2-10 and told us that he had been having good luck with people who signed up with them. They are reasonably priced, responsive to service calls, and their deductibles are not bad. We've had them now for about six months and we've had good experience when submitting a claim. We do it online and we find their site to be user-friendly. We've also had great experience with their contractors so far. Overall, we've had a very good experience with 2-10.

This will be our third year with 2-10 and the experience from our most recent claim was great. It was for a washing machine and somebody was out within 24 hours. The guy figured out exactly what he needed so he ordered the parts and came back. Even at that, it only took four days from filing the claim to complete.

We just hit one year with 2-10 Home Buyers Warranty on the 26th of June. We didn’t use it until the last month, and then we used twice. We didn’t need the warranty for the first 11 months, but once we did need it, we were glad we had it. Otherwise, we wouldn’t have had the money to fix all the other mess. I really wasn’t sure I needed the warranty. I had an American Home Shield warranty 20 years ago and it was horrible. I canceled it after the first month. Two things didn’t work and I called, but both of them weren’t under coverage. I didn’t really believe in home warranties, but I work at a title company we do a lot of closings with warranties, and 2-10 is by far who all of our Realtors talk the highest of.

2-10 Home Buyers Warranty has worked great for me. I called them to file a claim and the contractors came in. They were nice and did what they had to do. I'm glad I have 2-10 and I would recommend them.

2-10 is awesome. I would highly recommend it. Both times we’ve ever used them were on a Sunday and the contractor called me back Monday. That's pretty quick. The plumber was absolutely amazing. The other one, I didn’t care much when they first came. It wasn’t like, “Hey, what’s going on?” or anything. It was basically, they showed up and like, “No, we can’t do anything. We got a lot of these calls.” Then, they came back. I thought they were kind of sloppy.

I’ve been using 2-10 for two years and I always call when submitting my claim. Interacting with the reps was good as well as with the contractors, who were professional and helpful.

I got 2-10 when I got the house a couple of months ago and something spilled almost right off. The valve connected to the water heater stopped working keeping the pressure in there to keep the gas lit. The contractor was good and the water heater is working great.

There was a bunch of new appliances in the house and the house hadn't been lived in. Additionally, I work overseas, so my wife is home by herself and I didn't want her worrying about that type of stuff while I'm away. 2-10 Home Buyers Warranty was the one that was offered while I was closing. When submitting claims, there’s an online portal. We would request it through there, and then they would match us up with a workman. Usually, they would say two days on when to expect the contractor. We had an issue with the refrigerator. All of a sudden, the feed from the ice maker stopped working and we could hear it vibrating around. So, we knew that it was a mechanical issue. The lady on the phone was very keen to address our issue and find the nearest contractor to fix our problem. Since the ice maker was repaired, it has been working fine. It was a positive experience with 2-10 and it was also hassle-free.

Called 2-10 Home Buyers Warranty because our AC was blowing air but not cold. Called them and they referred me to Total Air Care and found out we have a leak in our aluminum coil. To make the long story short it is now end of June and we still don't have a functioning AC. All because they did not follow up on Total Air Care when the company they referred failed to give them the diagnosis. If I did not call them, none of them would have bothered to ask what the diagnosis was.

The people that I've dealt with at 2-10 are courteous, nice and prompt. They're right on it. But other than that, when we renewed our policy, 2-10 lowered my policy and raised my rates and I didn't appreciate that. There is a place in small print where they lower our coverage at a higher price. And we were not aware of that until we had a claim and they said, "Well, you're gonna have to come up with $210 out of your own pocket because you're over your limit." So, I was very disappointed about that. Needless to say, we had to come up with $210 out of pocket to get the water heater put in. And that was unbeknown to us.

I had them come out and look at two different things, the washing machine and the refrigerator. The washing machine, overall, I'm not overly pleased with whoever came out and looked at it. He came out and looked at the washing machine and told me that there was nothing wrong with it, except for the fact that, obviously, there was something wrong with it because it wouldn't go through the cycles, it would just stay in one spot. So, we ended up getting it fixed, but he wasn't really paying that much attention to it. And the refrigerator, it messed up my drywall in the kitchen where the refrigerator went. He scraped up the wall pretty good when he put it back. And he didn't really necessarily fix the refrigerator. There was water all over the floor when he was there. I'm not really sure where that was coming from. Overall with that, I didn't have the greatest experience with the contractors that 2-10 sent. But with 2-10, I'm happy.

We bought the house four years ago and the residents had 2-10 and they were very pleased with 2-10 so we kept the policy. I wanted to have protection on the contents of my house, things that would wear out. I’ve been kind of around and around with them over the last four years. I’d submit a claim and it would be things that need to be taken care of right now, like sewage backing up into my bathroom. And it would be two or three days before somebody would even call about it. They said somebody would be in touch with you in 24 to 48 hours. I said, “That’s not good enough. This has got to be done now.” And since they wouldn’t let me get somebody to come and take care of it right then, I had to just go ahead and get it myself. Then I was given conflicting information about how to get reimbursed for it.

I filed a claim on my air conditioner and the guy came out and fixed it, no problem. I had a wiring problem that I wasn't positive that they handled. Even though 90% of the wiring is in the house, in their rules, they don't pay for wiring outside of the house. And nobody was certain whether the wire that goes from inside the house to the air conditioning unit was actually covered. And I did file a claim and I spoke with the contractor and he explained all that to me. Since he wasn't sure if it was covered and it would have been very expensive to have him come from a long ways away, I just handled it myself. So that one I canceled.

I submitted a claim for a water heater over the phone and the reps of 2-10 were all good. It took a little bit longer for the contractor to come but they were quick and efficient once they came. The issue was the age of the water heater and then the resolution was replacing it. 2-10 covered it.

My swimming pool pump stopped working and it was throwing up sparks. I went online to submit a claim with 2-10 and it was easy. Then the contractor came out a week and a half later because they were busy. When they finally came out, their work was good quality. We also talked to the people at their office and had a good experience with them as well. We used them before, so we already knew them. Since the repair, the swimming pool pump has been performing well.

I've been with 2-10 Home Buyers Warranty for a couple of years and their claims process has been okay and fairly straightforward. The guy that came out was great, but they ended up deciding that the washer and dryer were not worth fixing so they sent us money to replace it. But we’ve had some guys that are not so great and talked about the fact that they don’t get paid as much with the home warranty. I think some of the better repairmen don’t bother having contracts with 2-10 because they feel like they don’t get paid a fair price. And unfortunately, in our area, 2-10 was unable to find a microwave repair person. I have to make the call, but it would be nice if 2-10 suggest some people I could call. There were some hiccups, but my experience with 2-10 has been good. I'd recommend them.

2-10 is the worst company ever. I called their agents and supervisors and had the worst customer service, especially in my situation where my wife is seven months pregnant. She needs to take hot showers but 2-10 took almost a month to send somebody to replace our water tank. Plus the supervisor made it sound like she was doing me a favor in replacing the tank. She was rude and unprofessional. The contractor for my AC claim was nicer, but overall I’m dissatisfied.

I've been with 2-10 for three years now. They were the first one that contacted me and I thought it sounded good. The person who contacted me was very pleasant to talk to and had all the right answers. I filed a claim for my water heater and the work is done. I paid for it, but I’ve been in limbo with 2-10 going back and forth trying to get this revised submission to be paid for. Last I knew, 2-10 was waiting for the repairman to explain the extra 279 charges. When I called the plumbing place, they said the repairman has been out sick. The rep there asked if I would like them to CC me when they get his response and resend the bill to which I said yes. I received that two days ago, but I have not heard from 2-10 yet if they are gonna cover all of the expenses.

The person who we bought our house from kept the warranty with 2-10 going and we've had them for about 6 years now. In a recent claim with our water heater, we ended up not getting the claim with 2-10 because it was gonna take too long. The wrong part was ordered and the contractor wasn't gonna be able to get to us for another week. We were gonna be without running water for over a week and so I called another contractor on my own then paid out of pocket, although 2-10 gave us a couple of hundred dollars. I wasn't very happy with the service. The contractor was difficult and we've also had some issues with some other people at 2-10 not following through. When we had the air conditioner issue, we needed a part and we went through 2-10. It took more than a month to get the AC fixed.

We had 2-10 for our old home and for our current one because we used the same realtor. When we sold that house and the contract expired, they were really good about giving us a credit for the remaining amount that we had paid for. We’ve always been satisfied with 2-10 because we’ve had other claims and our experiences had been great. When we had an issue with our air conditioning, we called 2-10 about it. Then, with the refrigerator and the oven, we submitted the claims online. Both ways were really easy and on their end, things have been fantastic.

We had a leaking shower valve and a plumber was sent out and diagnosed that a new valve would need to be replaced.The contract states under the basic coverage that valves are covered up to $500. We have the supreme protection. HB 2-10 is calling this replacement a modification and only willing to pay $150 for this repair. Now a modification is a change to what is existing, there is no modification in this case only a replacement repair that is going to have to be cut out from behind the wall, sweated on and the drywall replaced. Oh, by the way, HB 2-10 will not repair the drywall either. We will be canceling our policy.. This is the second incident we have had with this company. Customer service is also very poor. We would not recommend this company to anyone. John and Kathy **