2-10 Home Buyers Warranty Reviews

The online claims process of 2-10 Home Buyers Warranty is very easy. The contractor they sent was very good. After he called, he came and it was a good time. He was professional and knowledgeable. Our icemaker has been doing fine since. I recommend 2-10 and it's mainly because of the contractor they sent.

The tenant occupying the house noticed water on the floor. The actual water heater failed and started leaking. I usually submit claims with 2-10 online but I called in the last time, and it was not great. I got the information on the contractor that would be coming out the next day. But when the contractor showed up, he didn't let us know that he was coming and the tenant wasn't home. Her grandchildren were there, but she didn't wanna let him in with her grandkids. He then proceeded to tell me and the tenant off and refused to do the work. He was telling me that I would need to call 2-10 and tell them to take him off of it.

I appreciate your response. Also you all reaching out to me to make this situation right. I’m satisfied with the service of my garage disposal. And is considering renewing my contract.

I had a back-to-back leak in my house recently. I had one that was in the garage and then I had a slab leaking in the house behind the kitchen. I filed a claim with 2-10 and they sent a guy out. 2-10 did what what they were supposed to do both times. I paid the deductible and they sent me a check for the difference so I could pay the workman.

I had a plumbing issue and was literally in panic and shocked when it started flooding. I submitted the claim over the phone and at first, I was given all kinds of wrong information stating that someone would be out within four hours to assess the situation. That didn’t happen though. Then, it took me over an hour requesting to get anything resolved. Also, the representative that answered the call would tell me one thing and tell the technician another. But the technician patched in a call and I was listening. The rep was telling him that I called him a liar. I didn’t think that was professional. It took some pushing and convincing on my side that I really needed my hot water after five days of not having it, but it all worked out.

My water heater was old and the glass on it cracked. It was the original water heater that was put into the condo around 1969. I have my own guy who comes out to do all my electrical, carpentry and painting work. He told me that the water heater was shot. I called 2-10 and it took one day for somebody to come out. I was told that they couldn't get the plumber that they expected to get. He was busy, so they were sending another one.

I've been with 2-10 for around three years and whenever I submit a claim, the representatives were good. When I submitted one for our swimming pool, the company took a little bit longer to get back to us and came out four days later. But they were great and were in and out pretty quickly. They did a good job and since the repair, the pool has been working fine.

I’ve had 2-10 for a few years. My realtor bought us our first policy when we bought our house. Submitting claims with 2-10 is easy. I just call and their claims representatives are good. It’s very easy to call 2-10 and have a contractor come out, and the contractors are generally good. The only problem I have with the experience is the decision on when they will replace the unit rather than continuing to repair it. This year, it’s the third year in a row that our air conditioner had a problem in the summer, and it was 10 years old and I thought it should have been replaced. When the contractor came out, he said that per 2-10's policies, they wanted to repair it and it was gonna cost me like $1,300 to repair the air conditioner. And I thought, for a 10-year old air conditioner that has broken down the prior 2 summers, I would’ve rather just replace it.

I put in a request online for my refrigerator with 2-10 Home Buyers Warranty and it said to call back if I didn't hear within 24 hours, which I did. When I called the company, they said they didn't have the order. I gave the order number to him and he couldn't find it. When they did find it, they said that 2-10 didn't send it over to them. They said that I needed a part and they would order the part today but they didn't. They ordered it the next day. And then, they said they will let me know when they were gonna install. The window was from 8:00 to 12:00 and that's the initial visit. Then, the second visit was 12:00 to 5:00 and that's a huge window. I went for two weeks without a refrigerator so that was not a good experience.

I'm going into my third year now with 2-10 Home Buyers Warranty. My recent claim with them went fairly smooth. They told me what they cover and I paid the rest. Their rep was very straightforward. Everything was explained, so I didn't have too many questions or problems. They're very helpful.

I liked what 2-10 had to offer and I've had it for as long as I’ve had my home, which is over 15 years. This last time, I had a little bit of trouble when I submitted a claim but the process is simple. I called and spoke to the representative. She was very courteous, prompt and got me what I needed. I was called back within two hours and then, I ran into some trouble with the part that I needed. It was gonna take more time than I could wait for. Their ordering process is very slow but the contractor was good. They came on time when they said they would come out. They were very responsive and took care of my problem. They went in and out, and I had no problems.

The contractor from 2-10 was here for my stove, and he said, “While I’m here, is there anything else?” I said that the dryer sometimes doesn’t start. He opened it up and he was like, “I can tell you right what it is. Call 2-10.” So I filed a claim for our dryer. It went pretty easily but then the guy never got the thing so that he could get the part. He needed something to say that it was okay. I called back because this was on a Thursday. He said, “Give it a couple of days.” I called in Monday and he said he hasn’t gotten it so I called 2-10 and he said the lady put it in the wrong way. But he'll fix it. Then it got taken care of. He was a really nice guy.

We were Realtors in Tennessee and 2-10 was the one that we most worked with. It was also the one our Realtor here recommended. We've had 2-10 on different houses for four years, although not consecutively, and the experience in submitting claims is good. I call and the reps have all been wonderful. The first time that we had a plumbing issue here, 2-10 recommended a plumber and the gentleman came out for a PEX plumbing line where one of the clamps had come loose or failed. But he didn’t have the proper tools and equipment. He left then he came back and what he was trying to use to crimp this thing back on were not the correct things. He got frustrated and he hit the line below it and messed it up. My husband was looking over his shoulder and at that point, my husband told him to get out. The gentleman said he didn't know why 2-10 hired him anyway. He was an appliance person, not plumbing.

So when my ac unit wasn’t cooling the house properly I contacted my warranty company 2-10. They sent out B&L heating and air. This company informed me that the problem was that I didn’t have a switchboard for my dual system. I asked about my Freon and they said it was fine. They also told me that the warranty company did not cover the repairs needed and it would cost me $750 on top of the 250 they charged me to clean my unit. I got a second opinion but in the meantime a leak formed from my unit.

I wasn’t going to write a bad review but I think I need to warn people about this company. I was notified that my a/c unit stopped working on June 10 by my tenants. I called 2-10 as soon as I was notified to get someone to fix it. 2-10 was very nice and got someone out there two days later to look at it. The a/c company diagnosed it and 2-10 ordered the parts. June 17th the parts came in. On the 21st the a/c company was supposed to fix it. My tenants haven’t heard from them so I called to see what I could find out. They said 2-10 cancelled the install. They didn’t tell even tell me. When I called 2-10 I was told they were being overcharged so they cancelled the install. A new company was called and they came up with the same diagnosis. Again parts were ordered.

This company is not in it for the consumer. They are only in the business to better the builder and their best interest. They let the builders promise they will fix issues and then will not even after they say in writing that they will. Do not use this warranty company for your home. Your family will thank you!

This is my 29th day of no AC and it's hot. To say I'm dissatisfied is an understatement. I have been a customer for 4 years and I've had very few claims. I contacted 2-10 to open a service claim and they had someone contact us right away. The day the guy was to come out he didn't make it during the time window they gave us. We called the contractor and were informed their truck broke down and he would be there within an hour and a half. He looked at the unit and said he couldn't work on it because it was frozen. They company scheduled him to come out the next day and again he didn't make it during his time window. We called the contractor and they said they had to find out where he was.

I've had 2-10 Home Buyers Warranty for four years now. The claim submission and the use of the services are pretty straightforward and easy. I normally do it online and very rarely call in. If the service person doesn't show up on time, that's when I pick up the phone and call. Then they ask me to go outside and look for a third party to take care of the issue.

I talked to several representatives at 2-10 for my claim and those interactions were okay. The water heater had exploded and when the guy came over, he wanted to charge me $600 to get it fixed. I thought that was crazy when I have a home warranty. But he kept on telling me that stuff is not covered under the warranty and he had to charge me more because the warranty company doesn’t cover any other repairs. I thought home warranties would cover more than they do. I wasn’t happy. They were gonna take too long to fix it too. I had to get someone else to get out there.

I've been with 2-10 for 15 years. Submitting the claim has been fine. But getting people to come out and do the job is a different story. I've had four emails that I emailed to them that they don’t reply to. And when you’d only call into them, it takes an average of about 29 minutes to get someone to answer the phone. During my lunch I have four outbound office lines going down and then just checking each line just pushing the button just to see if anybody answers. But they did a good job once they did it. It's just that’s the kind of response you get

We've been a customer of 2-10 since we bought the house in 2002 and our latest claim was our only claim. After 17 years our air conditioning units died. People that came out to look at it said that they could be repaired, but it would be better just to get new units because the stuff that's used, the Freon, is no longer permitted for use after one January. It's illegal to use. So we put in, and the 2-10 decided that a $21,000 replacement was worth $2,000 to them because they found a cheap ** place that said they could fix it for $700.

Our experience with our water heater claim recently was good. Our water heater was leaking and there was water all over the place. Filing the claim to get that fixed with 2-10 was a little pain in the **. But once we got through their procedure, it was fine. It was a good thing I wasn’t in the house yet because it took five days to get it approved and to get a heater and get it over with when I could go down to Lowe’s a half mile away. And the same water tank can be bought from Lowe’s for half the price. It was like they went to Lowe’s and bought the unit, brought it here and charged twice the amount. So, between the $100 for them to come, the service call, plus the 2 something I paid after that, I could’ve put it in for $200. I had 500 out of my pocket, so 2-10 did nothing besides maybe make people money. But everything’s working fine. And still, I’d recommend them. I’d just tell others to watch out.

2-10 Home Buyers Warranty came with our house. The previous homeowners paid for like the super package of home warranty for us. We've had it since October and it goes up to next October. We’ll keep it going after that. Submitting a claim has been super easy. I just called and told them what was up, and then I paid the contractor $100. And he took care of a few things while he was at my house. In my sink, there was also a leak. And he said I'd just have to call the warranty people and add that to my claim. 2-10 can do two things in one category for $100. So, that was awesome. We were able to get our sink leak fixed and the hot water heater fixed. The first two times I called, my interactions with the reps were really great. And the third time I called, I think the person was new, but our interaction was still great. I really like 2-10. I like how great it is. I'm super satisfied, and I would recommend it to a friend.

Everyone I've dealt with through 2-10 Home Buyers Warranty has been very professional and things happen immediately. I seem to get a response within 24 hours. I come from a 100-year-old plumbing family. We would never use a warranty company because we always knew who to go to and what to do. My opinion has always been that you go to someone you know and is recommended. So I'm very uncomfortable with this home warranty. I was very leery of the whole thing. But everyone has been very good. This house is 1979 and there is a lot that needs to be looked at. And the people I worked with – the plumber, the electrician and the HVAC person – have all gotten the job done.

I have had to do a couple of service calls with 2-10. On the first service call, they fixed the plumbing leak for me. That went smoothly besides some cost were uncovered. But I'm going through a hardship right now with them because my AC is out. It's a six-year old unit. I had to wait almost a month because they wanted the manufacturer to make the needed part for me. Finally got the part, and it failed. And so, I'm still here stuck without AC and it's been over a month now. I'm waiting to hear back from them right now hoping that they'll just put a new unit on there. They keep wanting to go on the cheaper route for bad parts. I guess the new compressor they got me was no good as well.

I'm a real estate agent and we use 2-10 Home Buyers Warranty in our office. But I've had clients and I've heard about them, even before I started working here, that they were good. So I questioned some of the clients how they liked the service at 2-10 and they were pleased. So far, they've been good for me and I've only just started. I had an issue with a circuit panel and I paid the $85 that you have to pay when the contractor comes out and the gentleman fixed it. What happened was that we had a storm and my lights kept flickering off and on then everything went out. Even my oven and my air conditioner went out. I had PEPCO come out but they said it wasn't a PEPCO issue. So I had an AC person I know come out but it wasn't an AC issue either. It was a circuit breaker issue, like a power surge.

We had a good experience with 2-10 the first year, so then we purchased it again. Submitting the claim is very easy. We have often, though, had a three to five-day delay in somebody coming out to fix things. Sometimes that's just them because it's the weekend. But even if we submit one in the middle of the week, it seems like it takes a while. But 2-10 always says that that's not their fault, that that's the people they're contracting with, and that's probably true.

I have 2-10 since January and when I had a claim, I called it in. Their reps were helpful and straight to the point. Once you got a hold of someone, it was really good. But trying to get a hold of someone over the phone was not easy and it was a bit of a pain in the butt. My call kept wanting to go through the automated service and it was a long time of waiting.

The dishwasher wasn’t washing the dishes. I submitted a claim with 2-10 over the phone and it was easy. Their reps were helpful and within 24 hours, someone was scheduled to come out. The solution of the tech that they sent out was to turn it on high temp but afterwards, I still felt like something was wrong with it. Still, I haven't called 2-10 because I don’t wanna have to pay another $100 deductible. Other than that, I would recommend them.

2-10 was recommended by a friend who said it was a good company to have, so we gave them a try. We've been with them for about 18 years. We submitted a claim to them and they sent somebody out the next day. It was for our air conditioner that was broken. The technicians came and saw what they needed. They said they would send the information to 2-10 and would go on from there. The contractor was good and they sent the information in. But it was two and a half weeks and there was still nothing. It was very aggravating because I don’t know where whoever does all this business is. They are up north and it was very hot down here. It took 2-10 way too long for us to get the air conditioner fixed. My husband was apprehensive why it took so long to get the parts.

We sold our house and bought another one. The real estate agent plugged us with 2-10 and we've been with them since October 26th of last year. There's a good chance we will be renewing. 2-10's claims process was incredibly easy and quick. It was about as smooth as it could be. The customer service, as well as the contractors that work with them, was great.

Submitting a claim with 2-10 is easy. I prefer to do it over the phone, but I’ve had to do it online as well. Recently, I had an issue with the air conditioner and the techs came out the next week after I submitted my claim. The guy who first came to troubleshoot was a good guy. I helped him out and he got done quickly. Then they had to replace the evaporator coil, and they were trying to decide whether it was more efficient to just replace that or replace the whole unit. That took a little bit longer which was a couple of weeks. Eventually, they fixed it and now it blows cold air and working the way it should. All in all, I would recommend 2-10.

I prefer calling 2-10 for service requests and that process is very easy. Their customer service is very good and professional. They answer the phone in a timely fashion. I voice my concerns and file the claim. It has been a very smooth process. We had somebody come out today for a claim we filed yesterday. Their contractors were very professional too. They came when they said they were going to and fixed what they said they were gonna fix. It has been a great experience. I would highly recommend 2-10 to anybody who needs a home warranty.

There was a time when our pump wasn't working so I submitted a claim over the phone to 2-10 Home Buyers Warranty. The first time I called, it was difficult and we got a rejection and we could have a had a more knowledgeable rep. Still, the contractor they sent when we got approved was fine. He went out and made his assessment. However, his report was a little jaded for non-coverage because he made a reference to the pump saying normally it doesn't go out or that the pump wasn't working prior to us purchasing the house. He said: "You haven't been a month in the house. The pump obviously wasn't working when you bought the house," which wasn't the case at all. Still, the second call with 2-10 was very, very helpful.

Last summer, it was 90 something degrees and my AC was not working. I submitted a claim with 2-10 and they assigned a contractor but they wouldn’t show up. It was terrible. 2-10 kept doing that for a couple weeks until they finally said that I could go find somebody else. So, I went ahead and scheduled someone to come out. And they came out and fixed it. But our AC went out again this summer and 2-10 sent a tech out in three days. So, it wasn’t too terrible. But it still took a long time to get the part because 2-10 orders it and it doesn’t get ordered through the guy who fixes it. It’s a little convoluted that way.

My air conditioning wasn't working. I made a claim with 2-10 and the whole concept kinda confused me, like what they were gonna cover, what they were not, and who I needed to talk to. The initial introduction of the process was kind of tough. I called and I was trying to get some answers. I struggled a little bit. I got bounced around the phone. But once I finally got to the right place, they were very helpful and all was done very well. Having a better education for their consumer would be nice though. There should be a central person to kind of explain everything. For example, they gave me two choices of things I needed to do. They made a choice between this route and that route. But they didn't explain to me what the impact would be. I felt a little bit kind of on my own in talking to them. Other than that, the contractor was great. They actually ended up helping me out with the process a little bit. Having them around was great. Everything is perfect now.

We purchased a new home that was “insured” by 2-10. We have never allowed this coverage to lapse. In the 13 years that we have had it, service fees have tripled. This would not be an issue if the service was reliable and customer service oriented. Unfortunately this is not the case. Our refrigerator has been in an un-repaired state for over a year. In addition our microwave has not worked for 2 months. Our payment is automatically deducted. You must pay the contractors at the diagnostic visit. We have done our part. 2-10 has consistently not followed up with us, not called back as they said they would and overall seem unconcerned with resolving the problems per the contract.

My air conditioner caught on fire and when I filed a claim for it with 2-10, it was a pain in the butt. I live in a fairly large city but they only had two contractors in the City of Cincinnati. That was kinda ridiculous because you can turn around and see an HVAC contractor anywhere. That was pretty frustrating. The overall number of contractors that work should to be increased. One of the contractors for 2-10 is known to be horrible and has the worst ratings out of any HVAC techs that I looked at myself in the area. The other contractor wasn't available to come out for three weeks. I had to essentially fight with 2-10 to allow me to find my own HVAC contractor and not have to pay part of it out of pocket. It took almost a week for 2-10 to say yes. Once that was approved, my contractor was here the next day to fix the air conditioner. I got a check and I asked 2-10 about it a week and a half later.

The only problem I ever have with 2-10 is the time it takes to get a vendor set up. They tell me it’s gonna be 24 hours, and that’s not really a good answer when I’m in this business and my renters are with no air conditioning for 24 hours on a 100-degree heat. I’ll get an email from 2-10 or the owner will get an email, and they’ll send it to me saying, “We’re unable to find a vendor right now, so if you wanna use one of yours, have them call us, and we will verify.” I’d rather just use my own vendor and have my vendor call 2-10. In that way, I can get it done the same day. All I want is fast and easy service and there’s only one company that I found that is easiest to deal with. Other than that, I just kinda feel like I’m talking to a robot on the other end.

Our central air conditioning wasn't working. It was kaput. I've had 2-10 for about 10 years and I've had only problems with them. Nothing is ever done right and easy. For example, they sent a check to an old address that I've never gotten for three weeks. I had no idea why they sent it to an old address. And this time, the whole unit needed to be replaced, but they wouldn't replace it. And I wasn't gonna replace a part of it when the unit needed to be replaced completely. And they weren't gonna do that. They only would replace the one part that was definitely bad. But I did not want to replace the one part, so I had to go out and spend a lot more money than what they wanted to do.

I’m very satisfied with 2-10 Home Buyers Warranty. I would recommend them to anybody. It’s good enough that my granddaughter and her husband is buying their house and I have had them calling 2-10 to buy home warranty from them. I recently filed a claim for our refrigerator. This is the second time. I’ve had 2-10 before. They were out here several times under my old warranty on the refrigerator with the same problem, and it never got taken care of. And so, the same would happen, so I filed again and they came out. They guy looked at it and said, “Well, we can’t do anything for it. We’ll just buy you out on it.” And that was what they’ve done. Filing a claim with 2-10 over the phone was simple. The service guy was out the next day. It wasn’t very long. Also, the buyout process was seamless. It didn’t even come near replacing what I had to pay for the refrigerator for the same type, but it had a little age on it. So, I was pleased.

We recently purchased a home and the contract required the seller to purchase a 1 year home warranty. Unfortunately, they chose to use 2-10 as the warranty company. Shortly after move in, we turned on the window air conditioner (the home is older and has central air upstairs and window AC downstairs). The unit seemed fine at first but, within a couple of days it became clear that the unit was not cooling sufficiently. After a few more days, I contacted 2-10 and submitted a claim. During this conversation they asked how long the issue had been going on and I replied that it had been about a week.

Updated on 07/10/2019: UPDATE: Over a MONTH NO AC - Leland, NC. The 2-10 contractor sent to us did put in a new coil that worked initially - for 2 hours. We were in heaven for 2 hours!! The men who installed assured us our contractor would be checking in on us later to see how it's doing. NO! Like so many other things that have happened with this break-down, no one bothers to call, email, or text us any damn thing. So, I call him to say it's not working, and the best he's got is "I'll text you some troubleshooting tips."

Submitting claims to 2-10 over the phone has been fine. Their contractor rectified my recent plumbing issue though he didn't shim the toilets back when he left. Still, having 2-10's warranty has been pretty valuable for me.

We got 2-10 when we bought the property from the seller. She was happy with 2-10 and paid for the first year. Then, we kept it and renewed it. I’ve had coverage with 2-10 for a couple of years and we had an air conditioning unit that we’ve had to make several calls on. The contractor came out, did a diagnostic. and then, they did a repair. It was out again the other day, so we called 2-10 and we couldn't get any service providers to come out. It’s like a heat wave right now and it wouldn’t turn on at all, so we called them back. 2-10 tried another service provider because they have several contracts for different service providers.

With the previous home warranty provider that we had, the initial visit of their contractors costs more than with 2-10. Furthermore, it took longer to have somebody come out and service with needed. We switched to 2-10 and submitting claims to them has been pretty easy. Their contractors have been knowledgeable and they fix what I need them to. Most recently, my old water heater was leaking and it needed to be replaced.

Our gas water heater was leaking. The tank inside had ruptured and water was coming out from every orifice it could possibly come out of. I called 2-10 to file a claim and it was pretty easy. Ultimately, it also took a lot quicker to fix than they had first told me it was gonna be. They said it was gonna be 10 to 14 days because they had to order the part and get someone out to evaluate it. But it took them only three days. They were prompt, courteous, and knowledgeable, too. And what they said they were gonna do, they did. Everything's working great now and I just renewed with 2-10 again after looking at other options and other companies.

When we bought our home, it came with 2-10. My realtor decided, and it was an excellent choice. We’ve been protected with 2-10 for three years, and our experience when we've submitted a claim has been very good. We do it over the phone. And the claims representatives always tell me that it would be within the next day that the contractor will contact me. I’ve used 2-10 a lot. I've used them for the air conditioning, microwave oven, and convection oven, and they’ve all been very good. Some of the contractors have really fixed the problem, others have not. And when the problem is not resolved, I get a hold of 2-10, and they go back to the vendor or we select a new vendor. My experience with 2-10 has been excellent.

I had 2-10 for one year and my experience with them was very good. I submitted a claim over the phone and it didn’t take long to get my appointment set up. Then the tech came and fixed the problem. He was also very nice, professional, and he knew what he was doing.

Our Realtor purchased 2-10 for us when we bought our house. She liked it, and we trusted her. Submitting a claim with 2-10 has been easy. The first one I did was over the automated system. And with the second one, my husband spoke with someone. Those interactions were fine. The first issue that we had was fixed. It took a week for them to order the parts. But they fixed our refrigerator within a week. This second one, the contractor had a personal problem like a death in the family. So, it's been three weeks since we reported the electrical problem. But it's a small business and the contractor had to be out of town for a funeral. He spoke with my husband and we are trying to be patient with him.

I've had 2-10 for six or seven months and so far, their service has been excellent. I submit claims online and it's a very easy process. Most recently, I submitted a claim for a water heater and a contractor came within two days. The techs whom they have sent helped me with a few other little projects around my house. Eventually, they had to order another water heater and replaced my old one within a week. I was supposed to have somebody out here to fix our furnace. 2-10 called me not too long ago to okay the purchase of the furnace and the cost. But then, I've not heard from the company that was supposed to be coming out and finishing that project.

2-10 Home Buyers Warranty paid $115 for an out-of-network repair of $700 (diagnostic service + part and repair). I didn't feel comfortable waiting until Monday to diagnose an electrical burning smell that began late Saturday morning. I paid the after-hours service fee concerned about a potential fire hazard. I preferred to use my own contractor, a reputable local company. 2-10's reimbursement didn't even cover the replacement part. I escalated the issue without success. 2-10 gives new homeowners a false sense of security that everything will be taken care of when you buy your new home. It isn't until you file a claim that you learn the truth. I am very skeptical about the quality of their "in-network" service providers if they only pay them such a small fee for parts and labor. I would not recommend them to anyone.

We've had problems with the air conditioner/heat pump since we bought the house last year, May 2018. Each time we got the run around about what was wrong with it. Both my husband and I have health issues - Air conditioner stopped working completely 5/30, had to wait a week for a service technician! They didn't contact the contractor to notify when parts would be in or if they were ordered. 6/17/19 We just spent an hour on the phone to find out we have to wait another week to find anything out. Our house was built in 2007, so getting a new coil shouldn't take weeks to get. After this is taken care of we will be cancelling the warranty on both houses. Buyers beware!

When I submitted a claim with 2-10, I called and spoke with someone and the interaction was fine. Once my problem was diagnosed, it became a little more complex in getting the total clarity on what was being covered and what was not. It took a little bit of time, but it all got worked out. Moreover, I’ve had excellent experience with the contractor I’ve been dealing with for a number of years.

I've had 2-10 since I purchased my home in 2006. I chose 2-10 because it was something I was familiar with and when I looked at other places, there wasn't a better company. If there was a better company, I would go with them because for people like me who have been with 2-10 for 13 years, they keep fixing certain appliances. I shouldn't have to keep paying $75 fees for people to just come fix my stuff.

My water heater was broken and it took 2 days for 2-10 to send a tech out. Also, it was the son of the contractor who came out and he wasn’t really a master plumber. So, the dad came out. But 2-10 set up two plumbers to come because there were two separate issues. So, another company came out and I didn't realize that they were gonna send two different people out, so it was confusing there. Aside from that, it took two hours for the guy to diagnose the issue and for 2-10 to give me my options. Then, they decided to cash me out because they said that they could get me that water heater but I gotta use their water heaters, and that would take three to five business days to arrive.

The fan wouldn’t go off on our air conditioning unit. I submitted a claim with 2-10 over the phone and my experience with them was great. But the first two techs who came out were not worth the time that I had to spend with them because they couldn’t figure out what the problem was. They were trying to tell me there were all kinds of different things that needed to be replaced, all the way up to the fan and heat system, for about $4,000. I called 2-10 back and asked for a different company to come out and when the guy came, he looked at it, checked a couple things, replaced the thermostat, and it was fixed. It was not even close to what the other guys were originally quoting me for and it’s too bad that they’re still with 2-10. They need to be kicked to the curb.

I initiated all three of my claims with 2-10 Home Buyers online. I was quite pleased with the scheduling process, the response of the contractors and the service that was provided. Most recently, I submitted a claim for a 32-year-old water heater that wasn't functioning anymore. Three days after submitting, I got my initial diagnostic service call. The techs came back a week after for the replacement. They were very professional and informative. 2-10's claims process has been easy thus far.

When our water heater didn't work, I filed a claim with 2-10 and the process was simple. They made it really easy for me. The water heater was leaking and 2-10 sent somebody out who said that we needed an 80-gallon water heater and 2-10 only did 40 gallons. So, they gave me a check for two 40-gallon water heaters. And I went out and bought an 80-gallon water heater. The contractor has been out here before and they fixed another problem with my sump pump. And so, I was very satisfied with them. I love 2-10.

For my first house, I got a home warranty because I wanted to make sure in case something happened. We don't have enough money to fix any big issues if something happens. I trusted my Realtor and got 2-10. They are easy to work with. When we had a water heater break, I called and put in a request. Customer service answered and took care of everything. 10 minutes later, the contracted company called me to set a schedule. The water heater got fixed the next day. The technicians explained everything and did a great job.

I filed a claim with 2-10 Home Buyers Warranty when there was a problem with one of the showers in the bathroom. The service was prompt and professional but very expensive. The amount of money provided by 2-10 was less than 30% of the total amount that I had to pay. The service was also time-consuming. The people tried to do their best, but it took them a week to repair the problem. And they had to remove the ceramic tile but didn't replace it. They tell you in advance that they don't do that, but it is an inconvenience anyway. They were able to get everything fixed though.

They use substandard contractors who will agree to their low cost service standards. Their parts are not authentic that they order to repair appliances. Beware and do not waste your money with this company. One of the worst I have ever seen.

I purchased a home last year. It was one of those houses that was at the age where some stuff were gonna start needing replacement. 2-10 was recommended and I renewed it again for this year. When I filed a claim, I just called and 2-10 was able to get something scheduled right away so it was good. They were helpful. They knew what was going on and exactly what to do. They looked up who would do the repairs and they contacted them right away. I got a call the same day from the contractor. They did good and everything went well there.

I had 2-10 since I bought the house. After I got them, they were pretty good so I just stuck with them since 2005. All the contractors have been super nice. However, every time we do a claim, they always tell me something's gonna need maintenance. The rules would change with them. The claim always gets done except for one which I just did myself. That was the worst one. I probably won't renew 2-10 this year.

We had a blower motor go out on our AC and the issue I had with 2-10 was that they couldn't tell me anyone in the area that is a partner that they'll use. I called them and they handle dispatch and getting the people to your house. What they could tell me was who they've called out. But that person couldn't get to me for five days. I told them that was not acceptable. There is a lot of other people in town who could do it that day, two of them I go to church with. They had the part in stock. But 2-10 wouldn't let me do that. It's the same analogy with a healthcare insurance, where I had to go through someone in my network and I pay the out of network cost. But it's all laid out in black and white. You can pick how you wanna do it. With 2-10, it's not. Even if I went with an approved vendor outside the network, they couldn't tell me how much they would approve or not.

There's a pump in my pool that makes the filter work. A couple of weeks after we moved in, it just stopped working. The pool started turning into algae. When we did the house inspection before we moved in, everything including the pump was working great so the pump not working was very frustrating. I was at the pool store and was talking with a person about the problem. It was clear from the directions that I had to call up and explain everything to someone at 2-10. I did that but I waited on hold for quite a while before I talked with somebody. Other than that, everything was really smooth and very satisfying. The person I talked with was really nice and helpful. But there wasn’t a contractor in our area so I got to choose my own which was fine because I chose a pool company that is well-established here in this area and has been here for a very long time. They did a good job. Everything is working well with the pool.

When we had a claim for the refrigerator, the contractor came out twice. That experience was excellent and so was the plumber that came over to fix my garbage disposal. Both of the claims were handled professionally. The woman at 2-10 that I had dealt with for those two issues was great. She helped me out a whole bunch. We also had another issue with our garage door opener, and the gentleman that I spoke to at 2-10 said they had no contractor that could come out so I could just call a contractor and send them the bill. And that was not a problem either.

2-10 was given to us part of the home purchase. We didn't have the supreme coverage and it would have been nice for someone to have explained to us what that meant exactly when we were renewing our policy. We ended up paying more out of pocket because I know that when they told me what it was, it didn't make any sense to me and I didn't understand it. It wasn’t until we had to get the water heater tank replaced. I certainly would go with a supreme coverage if I had known and if I had fully understood that these things are part of the repair or part of the replacement. It’s not like anything extraneous.

I was a first-time home buyer and some of the benefits that 2-10 has were intriguing to me. I signed up and I've been with them for about 4 years. Submitting a claim has been pretty good. There was one young man that was working with me and he was great. From the beginning to the end, he called me and stayed in contact with me. From the time that I submitted my claim, he gave me updates throughout the process. He came over to the house and was very friendly. He told me exactly what was gonna happen. And when it was time to install my new unit, it went well. Everything was great and professional.

Our realtor recommended 2-10. I submitted a claim for my air conditioner over the phone and my experience with the reps was very good. It was a weekend, but the contractors came out pretty quickly. I called on Saturday, and the contractor got there on Tuesday. He did a good job. He did what he said he was gonna do. The air conditioner is doing well since the repair.

Making a claim with 2-10 is easy. I do it online and it’s very simple. Then it takes two days for a contractor to come out. In some cases, it takes 5 days because of the weekend. But two days is the average. However, I’m not very happy at all with this current claim with my air conditioner. I’ve had four visits for my HVAC unit over the past five months. On the first visit, I liked the technician a lot. He’s from the same service provider. He’s very thorough in diagnostics, professional and precise. He took care of the problem. But a week later, I had a different issue and although they took care of the problem, they left a mess in and around my HVAC unit.

The filter pump motor of the pool conked out, so I couldn't run the filter. The pool was gonna turn green in short order, so we made the warranty claim with 2-10. The guy came out and said it was a capacitor. He replaced it in a matter of 20 minutes, and let me know everything was working. I was curious so I looked up what a capacitor for that motor costs, and it was literally a 10 dollar part. But he charged me $300 for that. I wouldn’t welcome this contractor back to my property to do any further work, considering they took advantage of the situation completely. I also had the guy take a look at the Jacuzzi heater, and he quoted me on that as well. But I would not use his particular services. I don't like it when people take advantage of warranty claims and situations like that. But my experience with 2-10 was perfectly fine. Though they might wanna take a look at what this contractor is charging for and what actually things cost.

We’re in a home where there’s an original HVAC system that is 15 years old. We’ve had problems with it since we moved in two years ago. Contractors did some fixing last year when we called 2-10 and then we had more issues this year when it completely stopped working. When the HVAC contractor came to check it, they said there was a leak somewhere but they didn't know where it was. 2-10 wanted to fix our HVAC but then we said that we needed a new one and we couldn't keep fixing the old one we had. 2-10 then said they could get the parts. I responded saying that the contractor and I don't know where the leak is and that it would take three days to get parts and that 2-10 would have to schedule the contractor to fix it. I told 2-10 that I had a newborn in my home and that it's 80 degrees outside. So, it was an issue for us that they wanted to fix a 15-year old HVAC after we already tried fixing it the year before.

I've been with 2-10 for eight months now. Everything was great when I submitted a claim. The reps were wonderful. They did a great job. I have absolutely no complaints. The contractors were great as well. They were Johnny-on-the-spot. They showed up when they were called and were also easy to get a hold of, quick scheduling, and very thorough when they came. There was not a bad thing about either the contractor or the warranty. It's been a great experience.

My husband's a Realtor. 2-10 is one of the companies that my husband's realtor recommends to his clients. We have them for about 10 years now. For all the claims we submitted in the past, they sent out their representative. But the people that they send out are not always reliable. We had an air conditioning unit issue recently and we wanted to use our individual. And it took some doing to get that to happen. We had to call the regional manager that my husband gets all of his warranties through to make that happen. So that would probably my only complaint about 2-10.

Our claim with 2-10 went through smoothly so everything was good. There was no hassle. It was an old hot water heater and it started to leak. We submitted the claim that day and everybody got back to me. A week later, we had a new hot water heater that was put in and it works fine. The other unit was beyond repair. It was too old. The contractor was good as well. They came out and were speedy in what they did. If we had any questions, they were quick to answer and help out. I'd absolutely share the warranty company with others just because of the ease of everything.

2-10's reps were very professional. I called for an AC repair. It took a week for the AC people to fix it. It was a little longer than I wanted it to, but they came and fixed it. Also, our interaction and the service I received from them were very good. The AC has been working fine. Having 2-10 has been very valuable. They fixed my AC. It only costs me $100 instead of more.

We just renewed our contract for the 3rd year. Our AC unit stopped blowing cold air in May and I put in a service request on the 2-10 website on May 22. The tech came out about 2 days later. The air conditioner worked for about two days and stopped working again. We had to have someone else come out. The next person said that new parts would need to be ordered. The process of ordering parts is ridiculous. First their "research" department has to figure out what parts to order. This can take 3-5 business days. Then they will order the parts and have them shipped. This will take another 4-7 business days. Finally, an appointment will be made and the AC tech will be to our house.

Having a home warranty makes sense. The house is 19 years old now and I’d rather have the safety net in place just in case the AC or hot water heater goes out. In fact, our hot water heater broke last summer and when we filed a claim with 2-10, it worked out really well. It was $600 out of pocket versus 1,600 bucks. Whenever I have a claim, I submit it online. It’s hassle-free and pretty easy. The first time I did it, it took me a little while to figure out the process and it was kind of frustrating sometimes to have to find the model and serial number of the appliance. But once you realize you don’t have to have every piece of information, it’s not that bad.

My real estate agent referred me to 2-10 off the house down here because I inquired if they had something similar in the state of Georgia like they had in Michigan where the utility companies offered something towards the homeowners warranty, but it wasn't for the home, it was more for the appliances. I've been with 2-10 for seven years now and I've had a positive experience with them in terms of filing claims. But the last time, I was a little dispirited.

I've been with 2-10 since 2015 and within the last few months, I submitted two claims. But I wasn’t quite satisfied with my first claim. I called it in and the reps were great and very professional. But it was for my roof and they didn’t have a contractor in the area so I had to find my own. I found my own roofer through Google. I didn't know anyone. I just went out on a limb and accepted it. They came out and gave me an estimate, and I submitted that. 2-10 told me everything was fine but when it came to reimbursement and I submitted the receipts, it was a different story. So I wasn’t satisfied with that.

We had never used 2-10 before and the first time the coil in our air condition unit had a leak, we didn't know to call 2-10. We ended up calling a contractor ourselves. We got him to come out and look at it, and he told us what it was and how much it would be to get the coil replaced. But when we got back from vacation, we started looking. We have a warranty so we wanted to see if they would cover this one. We called 2-10 and the actual experience of submitting the claim was okay. It's just the headache we've had ever since. The gentleman that we had previously gone with wasn't in network with 2-10 so we couldn't use him. That was kind of a bummer because he was really good and very thorough. We liked him. 2-10 recommended a company for us and we went with that company.

We recently filed a claim for the air conditioning. I called the people who could come to do the work and they told me that I have to first call 2-10. So, I called 2-10 and the lady was very courteous. She gave me a work order number, and everything went fine. The first compressor that the contractor brought was a lemon. He worked on it for a long time trying to get it to work, but it didn't. He was polite and very sympathetic it was not working. The next day he put in another. I would recommend 2-10.

I got 2-10 Home Buyers Warranty when I purchased the home in December. I had a pool and I thought that they were the best ones to work with the pool. I just purchased another home, too, and I also added them for my home warranty. I most recently had a claim for my pool. I called them and the process was easy. I've requested my pool guy because 2-10 can't give me another one. However, he says it's not done yet. I don't understand. So I probably won't be having him for a pool guy much longer. But I’m still happy with 2-10 and I appreciate that they call when the service is done because sometimes you’re not gonna know when it's done. I would recommend 2-10 to a friend.

I called 2-10 to submit a claim for my AC which was no longer functioning. The initial actual consultation was relatively quick but the part took some time. There was an additional component that was not caught the first time, which required additional service. The overall process took about two weeks. The delay time in between the initial consultation and getting the components up, particularly this time of year, was a little bit frustrating. Waiting on an air conditioning can be a little warm. Other than that, the contractors were helpful and filing the claim was simple.

I have two properties with 2-10 and I submitted two claims with them. It's my second or third year contract with them and I always call when submitting a claim because sometimes it's complicated. And unfortunately, the contractors they hire are not the same quality contractors. Some of their contractors are better. The reason why I call is I also want to recommend that we get the good contractor and not to waste time because I had experiences in the past that were not very good.

When I first submitted the request for the air conditioner, 2-10 said that the contractor would be there within two to three business days. The contractor came, and he did the diagnosis, and then he said they needed some parts. He said it would take up to five business days to get the parts. After six days, I called the contractor again, and they said that they haven't received the parts yet. After a few days, I called them and they told me that they were not supposed to order those parts. They should be ordered by 2-10. Then I contacted 2-10, and they said they would check with the contractor.

We noticed that the water heater was leaking. I did my service request with 2-10 over the phone and it has been a breeze. The contractor was quick. The warranty is worth the cost and worth the add-on for a new homebuyer. Whether or not it is keeping the warranty after it has expired, it is well worth the cost.

We've been with 2-10 since 2007 and before it was easy to submit a claim. Now, it's kinda difficult if you do it online, but I always like calling because I like talking to someone. The reps were very nice and very informative. We use the same contractor and they are somewhat better than others. I had to get a new refrigerator. I could have put a claim in it, but I didn't because it was leaking and I needed to do it right away. I couldn't wait. So, I went out and bought my own refrigerator. I'm sure, if it came down to it, it would have been a part that was probably gonna be ordered and probably I had to wait. But my recent claim was a faucet and that was wonderful.

My A.C. unit was out for almost 2 months. During this time we went through 2 compressors and were waiting for the third when I could not take the ridiculousness any longer and I purchased my own A.C. unit. I live in Virginia and during those 2 months no one cared to expedite or bother themselves at 2-10 to consider that an emergency in Virginia's summer temperatures. My house was a constant 84 degrees for the 2 months straight with humidity of well over 76% every day.

The reps at 2-10 were professional when I called them for a claim. There was a three- or four-hour window to expect the contractor to come out. The contractors came at the scheduled time and their service was always good. I would suggest getting 2-10 because it is worth it with what you pay and the protection you get when something major is failing in your house and having an unexpected expense.

I've had all good experiences since day one that we've had the 2-10 Home Warranty. There's never been an issue where we had to call back and say that the contractor was very rude. Submitting a claim to 2-10 is fairly easy. The weekends is normally the hardest, which is understandable. We had the mishap with our air conditioning unit happen on the weekend. So it took five to seven business days for the claim to be resolved. I was kinda saddened because it took so long.

My experience submitting a claim with 2-10 was horrible. I was very unhappy with the processing. It took forever and there was lack of communication. There was no clear guideline and guidance as far as getting my own contractor. My interactions with the representatives were good. But they didn't inform me what happens if I get my own contractor. They just said, "Yeah, you can get your own contractor, and we'll reimburse you." But then they'd reimburse me only 10% of what I paid. So, I got my contractor and then it cost me like $220. And then they only said they were gonna reimburse me $23. So, that was really disappointing.

We had a problem with the air-conditioner and we called 2-10 to submit the claim because, originally, I had a horrible time trying to correct email addresses online and get it submitted. It wouldn’t light up. So there were two different addresses, mine and my husband’s, then their website wouldn’t let me pick one. 2-10 immediately sent somebody out but it took three weeks to get everything fixed. We will not renew our contract with them. It was ridiculous that they couldn’t just say, “Okay, get back to them.” The communication back and forth took forever and they insisted on shipping in the compressor from who knows where when it could have been picked up that day locally. So we went in 97-degree weather three weeks with no air-conditioning and I have allergies. And so we were not pleased. It was all an internal lack of communication and service.

We noticed a leaking that occurred with the water heater. Luckily, the water heater was in the garage. But we saw it on Friday morning and as a result, it was the following Monday for the contractor to come out. With that, they realized that it needed to be replaced, which was wonderful. However, it did take a while for everything to occur. Because with 2-10, they purchase the water heater themselves, and then the vendor picks it up at a location. So, it did provide a delay in having the water heater installed. Since we had the water heater, it's been great though. I've been very pleased with the new water heater. On the plus side, the person that came out was able to get the water heater working on a temporary basis until we could get it fully replaced.

My experience with 2-10 hasn't been great. One time, my air conditioner was constantly cutting off and blowing out hot air. I called, and they set me up with some mom-and-pop shop which is kind of expected with a home warranty company. But then, this contractor only worked from Monday through Friday, 8 o'clock to 5 o'clock. It took them a week and a half to come out and do the diagnostics, and they said that it was the compressor that was out.

2-10 was recommended by a real estate agent. I've had it a little over a year. I renewed ahead a year and renewed. I filed claims with them and when they use a vendor or contractor, they unfortunately go with the cheapest they can find at first. I had one that left little to be desired. Reviews on some of their first choice contractors that they send are subpar.

The oven claim turned out okay but it has absolutely taken forever. I've not been super pleased. The door hinge had broken and when I filed a claim, I got a call from the provider asking me to send me the serial number of the oven. But after I sent him a picture of the serial number, I didn't hear anything for weeks. I called and they told me they were looking for the part. I took it on myself to do some investigation about the part. I called and the part was on backorder. There were 74 orders in front of mine that needed to be filled and the last time that that part was found was in January. So I could see that there was no way 75 parts, more or less, were gonna be found. I emailed and asked how long was too long before something has to happen. At what point would they say they're tired of looking for a part and moving to something else.

2-10 has an online portal which is pretty easy to use when submitting claims. I've had 2 or 3 claims in the past year, and they've all been pretty straightforward. The contractors have always been professional services from nearby and they do a good job.

The reps of 2-10 took good care of me. They got my service request initiated, contacted the people and sent them out. Everything just clicked. It worked good. It took a little while to get my claims done, but I can't say enough good about the company they sent. They really did a great job. The contractor was very knowledgeable and he checked were others did not check to alleviate the problems. I always had my ac serviced and he was determined to find the leak. 2-10 is a great company and I appreciate them.

I have 2-10 for a year now and whenever I have claims, I submit them online. Recently, I filed one for my water heater and their online process was really easy to go through. After a couple of days, the contractor came out and their communication was good. The quality of their work was also fine.

I’ve been with 2-10 for over a year and I would recommend them. Submitting a claim has been good as well as the interaction with both the claims rep and the contractor, who took care of the issues.

I am finding while the people who work for them are friendly, I don't think they should offer coverage in certain areas. I am not far from Fayetteville NC however, the town is older and not many contractors want to come here. Some have said it was because the company is slow to pay. But I have tried calling and setting up service without using the warranty and still can't get anyone to come out. I think, before warranty companies add an area of coverage they should have companies set up to service those areas before taking one's money.

I recently filed a claim with 2-10 for my swimming pool. I brought the company to open the pool for me for the summertime and give me orientation on how it's done. They were there right away and were not late. I was content. They took the cover off and went over a lot of things. The contractor was very helpful. He was a very nice person. He got everything fixed and he also gave me some advice on how to use the pool and how to maintain it so I won't have any problems in the future. 2-10 was wonderful. It's worth what I'm paying for.

We saw that there is integrity in 2-10 and just decided to switch over. My husband called for a claim and they sent someone within a reasonable period of time. The contractor had a little bit of difficulty, just finding what the problem was, but they kept at it until they got it done.

Dealing with 2-10 has been slightly aggravating. Our hot water tank went out a couple of days before we moved in and there was a lot of miscommunication. I would call 2-10, but my wife would call 2-10, and the plumber would call 2-10, and we all got a different story every time we called 2-10. 2-10 knew the hot water tank was available on Tuesday. Never called the plumber to let him know, so he didn’t get it until Thursday. And the claim was made the Friday prior. That whole process took a week plus to get addressed, but we finally got hot water. So, having to live with hot water was difficult. And then the second incident was our refrigerator went out. That took about a week to get taken care of. But the service contractor was a nice guy. There wasn’t really an issue with the people that went out to do the repairs..

The website of 2-10 was really easy to navigate. The first time I submitted a claim I didn't really know a lot about it, so I called. But the second time, I tried the website submission and that was much easier. I like that a lot. They said that we would hear from the actual company that would be coming out. We'd hear from them within 24 hours, and that was met each time.

I have been with 2-10 for three months now and with their online feature, it's pretty easy to get something scheduled. Their website was straightforward and within 48 hours, the contractor came out. But the one that I was working with told me one thing and told 2-10 another thing about the water heater problem that he came out for. He told me it needed to be replaced and never mentioned anything. Then, when he worked with 2-10, he mentioned that he thought the problem was there for more than what the warranty was covered and wasn't incredibly helpful on my end. I had to talk to the right people at 2-10 and push extra hard to get the coverage. Their customer service was good after that and they ended up covering the repair.

The website of 2-10 is an awesome tool, but when you need to cancel a order, you can’t cancel via online. You have to call and to actually talk to someone and it could be a long wait time. They informed us that we could get our dishwasher repaired, but if it breaks again we would have to pay another deductible. So, we canceled the claim on that one and bought a new dishwasher out of pocket. But we also have claims for our washing machine and air conditioner and it went good. Their reps were also nice. Once they sent a plumber who came intoxicated. I called back and informed them that we didn’t want him to come back to our home, and they immediately changed it.

We've been a client of 2-10 Home Buyers Warranty for over 10 years. They were recommended when we purchased the house and the overall claims process is very easy. I usually submit claims over the phone and it's a good experience. My interactions with the representatives are always positive. It kinda takes long for the vendor to reach us depending on the time of the year. But generally speaking, our claims are always satisfied. The contractor that came to service our AC was very good. He was flexible and very efficient. He was able to complete the claim on the unit and he got the job completed in a timely manner.

2-10's customer service is good and I haven’t had any negative experience with their representatives. I’ve been very happy. But I had a couple plumbing issues recently, one about six months ago and one last month, and they don’t have any contractors in my area. But I don’t live out in some place extremely rural, so there are a lot of plumbers at least within a 50 mile radius of my house.

I call 2-10 when I have a claim, tell them what's going and they get the claim going. The contractors are great and although they're not horrible, I wish the reps are a little bit more knowledgeable. Because after a few things went wrong, they called the contractor, the contractor came out and they got the $100 deductible. Then, they called 2-10 and said that it was out of the scope of their work, without ever telling me. I had to fight with them to get my money back.

Last year, 2-10 and I had a pretty good relationship. Everything went really well and I had very great reviews about it. But this year, it has been a nightmare. We were without air conditioning for six weeks and I have a child who has asthma. Reasonable would be within at least two weeks, not six. The reason for the delay was because they kept putting the wrong order. We kept having the people to put back the right order and they kept delaying the process. They didn't have this and they didn't have that. It was horrible. People were going back and forth and we changed the order five times. It's basically neglect as far as oversight and not getting the proper orders in.

Submitting the claim is very easy. They have somebody out here very quickly. But everything else with 2-10 Home Buyers is terrible. When I had a claim for my microwave, they tried to fix it twice. But they couldn’t fix it so they gave me a new microwave. I had to eventually install it because I couldn’t get anybody to come back and install it. Three weeks after putting it in, it won’t turn on.

I was pleased with the service I received after starting my claim online. I was disappointed about the length of time it took Purchasing to make their offer. Perhaps it was because a holiday was involved. But a week is unacceptable to me. I took cash out because the company replacements were totally unacceptable. An extra $100 got the exact item and delivery and installation. Suppose $75+$100 is better than covering the full cost ourselves. Will still carry coverage.

The contractor you assigned to my case (Powertech) NEVER FIXED THE PROBLEM. Then stopped answering the phone and never called back to schedule a date. There should be some type of background check on these pop-up-shop businesses who waste people's time, money, and energy. I shouldn't have to hunt you down to try to fix my stuff. If you're overbooked, don't want to do it, going on vacation, anything simply communicate it so the customer can move on to another company. I've literally gotten NOTHING but a still broken refrigerator over a month later....

2-10 warranty was already with the house when we got it and when I filed a claim online, it was pretty easy. After that, the company called me over the phone and my husband was there when the contractor came out. Everything is fine now.

I’ve had multiple claims with 2-10 and everything has always been pretty fast. We got a new AC at this point, but we were having issues and they had to do certain things before they could move forward with helping us get a new one. Every time it broke, they had the same person come out, which was really good. The contractors were the best. I'm really glad that we have 2-10.

2-10 was recommended by my real estate agent and I had them for 5 years. Their claims process was a simple and I had a good experience with them. I normally called in to submit my claims and I had no issues with their reps. Usually, I'd get a time period on when the contractor would be contacting me which would be 24 hours or so. Then, they'd give nothing much on the time frame on when the tech would come out. Usually, I just work that out with the contractor.

My wife purchased the 2-10 Home Buyers Warranty for our house. Dealing with their reps was great. They were helpful, polite and courteous. I called in to submit a claim and it was pretty easy to do. The only difficulty we ran into was with the company that came out. To start, they said that the coils on our refrigerator were dirty and that was the problem. I offered to pay them to clean the coils ‘cause I didn’t have the equipment to do so, but they said that they don't do that. So, I had to order a special coil brush off the internet and use it, and it didn’t fix the problem. So, we had to call them and they came back out, and eventually fixed the problem. We very much appreciate that.

Submitting claims with 2-10 has been great. I can do it online and I can call them up. Their website for mobile device does not allow you to see your request, at least for Safari on iPhone but the website is very good when you have a laptop. I’m able to see the class and make, and I do it that way. I had a hot water heater that just leaked everywhere. They came out and put a brand-new one in. I just had an air-conditioning unit out and they’re coming today. I had to call yesterday to change contractors ‘cause they weren’t gonna be able to get here in time. But the contractors have been good. Everyone’s on the automation trail so I get automated text saying someone’s coming. I get emails too. I’m really satisfied with 2-10. It’s the best one I’ve had and I’m definitely gonna renew my contract.

I've had the coverage from 2-10 for seven years and submitting a claim is usually pretty easy. We've submitted claims for our air conditioner a couple of times. But we do not like the company that 2-10 usually sends out. We cannot stand them. We have a hot water heater and the air humidifier that's connected to it. When that company came in, they actually tampered with it to make it look like it was broken to charge us an exorbitant amount of money. We had another company come in to take a look at it and they told us what had happened. So we decided to go with them. So a lot of times, we don't even use our claims with 2-10.

I got 2-10 when I purchased the home and I had good experiences with them, so I just never changed. I've been with them for 5 years. I can do my claims online or call, and then within an hour or two, they let me know who will be coming to my house so I can contact that person directly, or they’ll just send me a text or an email that says when my appointment has been set up for.

The previous people that owned our house had 2-10 Warranty on all their stuff, and they recommended it so we continued the service. My husband submitted a claim online and then the next day somebody called him. The contractor tried to fix our fridge and couldn’t fix it. But he was super nice. And they were in constant communication when we're waiting for a potential part. The fan in the back of our freezer was broken, and so they were looking for another part to replace it, but that part no longer existed. So, they weren’t able to replace that and replaced our entire fridge.

I submitted a claim over the phone and the representative was great. She had someone call me and that person called and came out quickly. They have to come back and I have to schedule that. But they've been cooperative and quick to respond. I went with 2-10 based on recommendations from people and I would recommend them as well.

My realtor set 2-10 up for me when I bought my house. There had been a couple times I’ve had to have people come out here, but I felt like both times I’ve had to call them because I haven't heard from them in a timely manner. So, communication hasn’t been that great. But the electrical people they sent out were really great, and I got their information to use going forward. This week, they sent out a plumber who I don’t even know. I don’t even know what company he was working for, but I was not impressed with the guy they sent out this week.

2-10 has been pretty quick to respond to a claim. I put a claim in over the website and/or over the phone and I seem to be getting responses within a day or two from contractors calling me about the ticket. However, I feel like the contractors might be trying to do the bare minimum but charging the warranty company for more work than they're doing. That's my impression because I had a call from the home warranty saying that the contractor was going to fix the pipe and replace some valves and that was part of the quote that they were given, but they didn't replace the valves. They're quoting the warranty company one thing and charging the warranty company one thing, but only doing other items that are included. They're not fixing what they're charging for 'cause they didn't replace any valves in my house.

I was pleased to be able to use an out of network contractor to have my well pump replacement completed quickly and professionally. My requested reimbursement check arrived this weekend. For the past fifteen years, I have been a loyal and good customer for HB 2-10. I have renewed for 2019-20 contract year. My only concern was the lack of service and communication with the original order number for **. I recommend you review my file regarding this matter.

The technician (Glenn **) from Local Heating and Air in Fredericksburg, was excellent. It was one of the best service calls that I have ever had in my entire life. I can't praise him enough. The only reason that I did not give 5 stars is no reflection on him, but simply an aspect of the overall repair. A part was ordered and I received a phone call from 2-10 the same afternoon confirming that the part was confirmed and ordered. After receiving a confirmation email telling me the day of the parts arrival, I received another one 2 days later that said that part would not arrive until 2 weeks later.

Our heater fan turned on out of nowhere and wouldn't turn off. Submitted HW request Thurs., and AM/PM Heating and Cooling was out bright and early Friday. Fried circuit board was replaced and all was well by late morning! Very pleased with them and technician Chris.

So far, 2-10 Home Buyers Warranty has done a great job for me and I have no complaints at all. Submitting claims through them is very easy. You can call or submit your request online, and then within a few hours, they will either schedule it online or they will call and let you know that some local company has been contacted to look at the the issue. Once they diagnosed the issue, most of the time, the work has been done within the next 24 to 48 hours.

The ac wasn’t cooling. There was no cold air coming out so I filed a claim with 2-10 over the phone. There was one other time I did it. And this, within several hours, we were talking with a contractor, so that worked out well. The technician was very competent. I was very happy with him. He put Freon back in, but he couldn’t find the leak. And then it leaked out again, so he had to come back a week later. But then he found the leak and fixed that, and they put Freon again and that worked out.

We went all winter with no heat. We've been submitting a claim to 2-10 since we got there in October. At first, I couldn't get them to return my calls at all. Now, they're actually much better about it. They didn't have any problem sending someone out, but then they couldn't decide whether the unit was broken or not and they told me to go ahead and use it. And then, they sent another guy out because it still didn't work and he said that the heat exchanger was broken, which would pump carbon monoxide into the house and kill people. So, we went back and forth with that for quite a while.

I'm renting the apartment and the landlord sent in a claim to 2-10 for the washer and dryer. The washing machine was diagnosed and it was too much to fix so they would just get a new one. The owner took care of all that.

When I submitted a claim to 2-10 Home Buyers on the phone for my washer and dryer, they got somebody sent out really quickly. The contractor whom they sent was pleasant. He found the problem and fixed it but then realized that there was another one. He came out and fixed the second problem and then realized there was another one again. During that time, he kept saying that 2-10 won't let him replace our washer and dryer. So, we went with what he said. Overall, I had a good experience with 2-10. They took a long time to fix my washer and dryer and it took three trips for their contractor versus replacing my unit. Still, things worked out and the washer and dryer is working fine now. I've recommended 2-10 several times.

I had a claim with 2-10 in the middle of winter and the contractor they assigned our case to took three weeks before they could get to our house. Our furnace was out and it was literally sub-zero. I had two kids with the flu and my wife was coming down with it too. I had to go out of network for the repair. 2-10 said that to replace the furnace, it would’ve been $450 for the guys to remove my old unit and install a new one. That was all they were gonna credit me to buy out the unit because I was going out of network.

I’ve been with 2-10 for two years and I prefer going online to submit my claims but the most recent one was over the phone. The rep did well, answered all the questions and took care of it easily. They didn’t have a contractor for me, so it was a few days when I called my own, because they let me handle it. I got my check within a week after sending them a bill. The issue has been resolved and the contractor said that 2-10 was easy to deal with for the authorization, which took less than 24 hours.

I have had very poor experience with 2-10. I live in Florida and I had 2-10 for two years and I will not renew with them. They’re the sorriest company I have ever dealt with. I bought a home and the Realtor recommended them. And it was poor service ever since. I call when I submit my claims and the representatives have been friendly but not professional. I’m given a timeframe as when a contractor will contact me but not when they’ll be out. The contractors were good and professional. They’ve dealt with 2-10 many times and they did not speak highly of 2-10. 2-10 is more concerned about their bottom dollar than they are of their customers. I would not recommend them and I would tell my friends to go somewhere else.

It's always good to have a home warranty, especially for an older home. Stuff breaks so the warranty takes some of that financial weight off of you if you got a big ticket item that's not functioning. The biggest concern was that sometimes it took a little bit longer have the problem fixed than my wife and I thought it should. At one time, we were without heat for five days. The biggest issue with 2-10's contractors was punctuality. But it was fairly easy to submit a claim. I would submit it online then I would follow up with a phone call. We had an issue with the water heater where there was water all over our floor so it was leaking. 2-10 replaced the water heater and that took three days in total.

I wasn't happy with the service I was getting from the other warranty company that I had. I was referred to 2-10 through a friend of mine and I signed up with them. I submit my claims over the phone and it automatically goes to the automated system. And then I typically end up speaking to someone before the call is over. 2-10's terms and conditions of the warranty agreement states the contractor has 24 to 48 hours to respond to the claim. There's no specific timeframe given because it depends on the contractor who contacts me. Overall, 2-10 has been able to address the issues that I've called them for. They're adequate.

Our central air system was running constantly but not cooling down. The contractor that 2-10 sent was very nice, very professional, and I really liked him. The only thing is 2-10's online process takes forever. I don't like it. The online process is too cumbersome. It's been a while since I've used their website because I stopped using it a couple of other times before. I just didn't like the way it was working. It's easier to just pick up the phone. You got a person who can hear what your problem is, get you what you need, and you're done. So, I just call.

I've been with 2-10 for about a year. Submitting a claim online is pretty easy. I've also submitted claims over the phone and it was great. Everyone was helpful. It just takes a little time to get a hold of someone sometimes. When I submitted a claim, I went with my own contractor because I needed that ASAP. But it was easy getting reimbursed by 2-10. I got reimbursed less than I paid for it, but it was fine. Everything is awesome with my experience with 2-10.

We had our water heater go out on us on a Thursday night and called immediately to have a service call arranged. While the representative was very nice with the first call it took until the following Tuesday to have someone come out for a service call. It was not until Thursday that we finally had a new water heater installed. The quality of work was good but a week with NO water is much too long.

While at our vacation home in Oak Island, NC the air conditioning went out. When bought the house last August we asked the seller for a home warranty contract. The contract was with 2-10 Home Buyers Warranty. And am I glad we did. The bill for fixing the a/c was over $800! And I only had to pay $100. We will continue to be 2-10 customers from now on.

I am extremely dissatisfied with my experience after reporting a slab leak at my home. I will definitely not be re-newing my warranty when it is up this year. My contract says that for plumbing I would receive a payout of $500 if the repair cost exceeds that amount. Once finding out my cost of repairs was $1400 the contract changed where I only Receive $400 now and I am also responsible for the $100 service charge. The customer service rep on your end treated me like I am stupid for feeling like I am getting shorted $100 because my contract clearly states your payout to my is $500 not $400. I will NEVER renew with you guys. A $400 payout to fix a plumbing leak doesn't event cover a third of the cost for repair.

Dryer kept getting an error code. Technician was able to bypass it until the part came in so I could use it. Very happy that I did not have to go to a laundromat while waiting for the repair. Matt from Mr. Appliance was fantastic!

I’ve been with 2-10 for over a year and I haven’t submitted many claims but my last experience was not a good one. Within the last month, my refrigerator went out and the person came out to repair it. The follow-up was not consistent. The very next day, there were still some issues and I called the contractor. He said he was coming but he never came. It has been going on for two and a half weeks so I called back in to do another claim. The person was supposed to come today but he said he would come tomorrow. So, my recent experiences have not been good.

Submitting claims through 2-10 is not that great, but it’s okay. You don’t have to call them and open a ticket through online as well. In the past, they didn’t have enough contractors. So then they mentioned, “Bring your contractor, and then we will reimburse the dollar amount based on the service.” But now, I’m going to compliment everything. They have a contractor who comes and do the work. Still, they should have more contractor and network and lower the prices of the services as well. Their competitors are giving better discounts and they have more options of contractors within the network. But other than, they’re getting better, at least for the service they are doing, so far, for this year.

The air condition broke. It was a $5,000 unit and I only got the small portion of money. But 2-10 Home Buyers Warranty said it was on the contract. But it's okay. I spoke with somebody when I submitted the claim and they were very good. Then the tech they sent out did their job. It was a good experience.

When I submitted a claim to 2-10, some of the guys were not very professional doing the assessment and the planning, especially the guy who went there the first time. The contractor reported to 2-10 that the fridge was not working in the first place although it was. I was very upset with that and I told them. Also, when you claim for something with the value of 1,800 and the compensation is only 850, that doesn’t look good. If you are not going to give the full refund to replace it with the same fridge that was there, it doesn’t make sense. If I’m going to pay another 850 to get the same fridge, which is more than the insurance, then what’s the use of the warranty? I’m not satisfied with 2-10 and I’m not happy with them.

2-10 paid me out on my water softener and the reason they did that was because the plumber they sent said that the water softener was not working. But that wasn't the case. I found out this morning. I had a plumber come over to patch my sheetrock that 2-10's plumber tore out in my bathroom and the reason why the damn water softener wasn't working was because the bypass switch was on. The gears on the motors were bound up. The bypass was put on so that the water won't flow through the water softener until it could get fixed. So the plumber 2-10 sent gave me a misdiagnosis and I want to find out what I can do about that because I would have never taken the buyout if that was the case.

The compressor went out on our AC unit. The fan was basically tripping the whole unit and it wasn’t circulating any type of air flow. It got pretty hot in here and we had two weeks without AC. It took a while for the contractors to come out. But it was also about two days after we realized that the AC was broken that we reached out to 2-10. That was when we realized that we actually had the home warranty. But setting up the actual claim wasn’t hard at all. We just did that all online.

It was over the Memorial Day weekend when I called 2-10 on the phone and they put the claim order in. So I figured we weren't going to hear from anybody until after that Monday. But even after that, we didn't hear from anybody. 2-10 had given me the contractor's phone number and I called the man. He said they would definitely be here the next day but nobody showed up. So I called them the next morning and he said they had been so busy. He was sorry that he could not make it that night but he said he would definitely be here that day. Still, they never showed up. So I called our real estate agent and she called 2-10 and they sent somebody else.

I have three different properties that have 2-10 and I'm about to add another one probably this year. Majority of the time, I call 2-10 when submitting claims. I have not used the online app because it's easier for me. The claims process has been good. Every time I want it, the service fee is $50 and it's lower compared to others. And then, it's just convenient. I'm used to the process now. The only thing which kind of dragged was each time, it just took a while. Like last year, I had my washer broke down and we were out of it for almost four weeks. We have kids and with a broken washer, it was kinda hectic. Then there was one issue with one of the plumbers. He said he have not seen this and he couldn't do anything. But when I called 2-10 back, they sent another one. The person knew what was wrong and he was able to fix it.

Submitting claims through 2-10 sucks. They're terrible. The sole fact that the air conditioner system was in for such a short amount of time, it was still out of pocket over $600 when that system should have lasted at least 10 years. Their solution was to take it back to the original service group who, according to them, put the wrong unit in and caused the system to fail. I asked them if it was a resolution to go back to the people that screwed that up the first time. Then they asked if I wanted them to fix it. I told them I wanted it replaced and that I would have to pay them to replace it. But I couldn't stand them the first time they replaced it because he replaced it with an inferior product of what we had previously and that product lasted less than four years. We wound up paying at the most for it again this time.

There are several things that we filed claims to 2-10 recently. The water came flooding through the ceiling so they had backed up. And then, our other air conditioning unit wasn't cooling. It's easier to do online than to call. The contractor that came out is the one I request whenever I have AC issues 'cause he's been great, easy to work with, he knows the house, and he knows how to get it done. But the company actually didn't cover something recently. We are waiting on a part on our most recent claim. Nevertheless, I don't love 2-10 compared to other states and services we've had, but it's the only one I know of here.

I recently had 2-10 involved in a repair to my HVAC system and I was very pleased with the actions, the results and the entire process. The issue was that it was warm. For this particular claim, I did it over the phone and the experience was better than I thought. I thought there was gonna be a runaround and that I would have to make many calls to get an answer. But it was expedited and I was very pleased. The contractor responded and returned when they said they would, and the problem was rectified right away. My home has been covered for seven years now. The builder that I selected to build my house was familiar with 2-10 and he brought them on board after the construction was complete.

I like the online newsletters that 2-10 has talking about my different systems. In the winter, they have points to winterize my home. Recently, when I would take a shower, I would have hot water then not have hot water. I submitted a claim for my water heater to 2-10 Home Buyers Warranty and they picked a company out. That company diagnosed it and they had to order a new one.

When I called and filed a water heater claim at 9:00 in the morning, 2-10 called me back within an hour. This was on a Friday and they had somebody out the next day. He thought he had fixed it but he also said that until it was fixed, he couldn't tell if there was anything else. I was perfectly happy. Then I discovered between that Saturday and Tuesday that it wasn’t completely fixed. So I called 2-10 back and had the claim reopened. That same company called me that afternoon, was out the next day and had everything fixed. So it was amazing.

The claim with 2-10 was pretty easy. I just went online and filed it there. I knew I had to pay $100 for the contractor to come out because that was part of the email that was sent to me. But I thought I had to pay the $100 and that was it. When they contacted me about putting the unit in, they said that I had to pay for the removal and some of this other stuff, which was another $175. Hopefully, it’s in the warranty somewhere but it wasn’t something that was given upfront like the $100 that I had to pay. But the service contractor was good.

I had a claim on my Freon split system with Essential Air and they wound up replacing the whole system, not just parts. It was good service. It was very professional and the quality of work was good. The system is running fine now. The only thing that I didn't like was that we had to pay an additional $112 for some kind of piping adjustments that they had to make to put the new system in that 2-10 would not cover. But we've had 2-10 for over 20 years and it's been a great company to insure us.

I would discourage anyone and everyone from having a 2-10 warranty. My experience was horrible. I had to get my realtor and his broker involved to get 2-10 to take action. They kept repeating something about this pre-existing condition business not being in the contract. We talked to a supervisor who repeated that, even though we read the contract and none of that says pre-existing condition. To top it off, before I accepted the 2-10 warranty instead of the home warranty company that I have at my other residence, I asked if there was some kind of exception for those really old air conditioners and the salesman said no. He said that if the units go out, 2-10 would replace them – that they have a warehouse full of them. So I went ahead and went with 2-10. Then I get weeks of hassle and negotiation.

2-10 Home Buyers has an easy system for submitting claims. I just call the number, set up the claim and then their vendor comes out. Their reps have been courteous every time I call. With some of their techs, the quality of work hasn’t been that great through the years. Still, most of them have been pretty good.

This is the fourth year I've been with 2-10 and overall, the experience of submitting claims has been good. The latest one I submitted was for an electric water heater and I did it over the phone. The rep was helpful. I requested to expedite the process and the new water heater was installed in a week. But I could not get a proper reason why I was charged extra money, even though I have the Supreme coverage. The regular fee is 75 bucks and with the Supreme coverage, that should be it, but I was charged 65 bucks more. Nobody seems to know why. But the contractor was very nice and everything seems to be fine with the water heater. I like the service with 2-10 so far.

I specifically told 2-10 Home Buyers Warranty that I have high end stuff and that in order for me to get them, they would fix issues if something happened or replace my stuff with things of equivalent or better value. They said yes. Thereafter, my microwave broke and they replaced it with an equivalent. More recently, my fridge broke but then this time, 2-10 said to me that they don't have to give me the same fridge as long as it makes ice. They said that's the only thing they have to worry about. I have a $4500 GE Monogram and they told me that either they can give me $900 or the lowest of the lowest fridge equivalent to $900. They said the front of the replacement is stainless whereas mine is all-around stainless. So, I was very upset.

I bought my house a year and a half ago and I immediately signed up with 2-10. Previously, I had them when I had my first home and didn't have any issues so I went with them again. Submitting a claim has never been an issue and their reps have been fine. Last year, I had issues with my furnace and when their HVAC guy came out this year, he saw that one other part that should have been changed wasn't changed. He changed that part and thereafter, it seemed like everything was working fine. Still, my HVAC is old and this is my second winter at my location. During each one, I had an issue and I'm wondering how long it would be before 2-10 decides to change out my HVAC system.

Our recent claim experience with 2-10 was okay. We had to find someone ourselves because the company did not have a vendor in the area. My daughter-in-law called their office, and when they went down the list of who was available for repairmen, there was no one on their list. So, then it was up to her and me to find our own vendor. And then once the repairman came on to the job site, he had to assess what needed to be done. And he called the office to clear the payment. 2-10 gave him an approval number that he can use on the account.

I have been with 2-10 for 15 months now and I prefer submitting my claims with them over the phone. So far, some of my experiences with them have been great while others have been not so great. Last summer, I had an issue with my oven and I was disappointed in how they handled my claim. Then recently, my AC went out and they were awesome about it. They sent out a contractor after a couple of days and my experience when scheduling the appointment was very good. They had to order parts, so I had to keep calling the vendor and I had to stay on top of it. But he answered my phone call and they were really good about letting me know when the parts were coming. Then, he fixed the AC pretty quickly, so I was happy with it. Since the repair, the air conditioner's performance has been super.

Everything went fine and worked out well. It was very easy to submit a claim with 2-10. I did it over the phone and my interaction with the representative was very positive. Then the technician was here putting in the new hot water heater. We went quite a while without any hot water but it got fixed.

I called 2-10 Home Buyers for a refrigerator which was not working. They sent a contractor who then diagnosed the fridge. He couldn't get it running so he said that I needed a replace board. The part came back. But someone else came out here and said I needed another part. I had to call 2-10 back about the second guy they sent and it was okay. But then a third guy came out here. It wasn't a good experience but then they decided I needed a new refrigerator so they got that handled. They paid me and I went and bought another fridge.

2-10 was referred by my realtor as one of the companies that I could use when I first bought the home. I converted the place into a rental, and I decided to keep them and not switch to anybody else. I’ve had good results dealing with 2-10 and remedying the situation. I’ve had them send out contractors that do several repairs and the work gets done.

We had American Home Shield and for some unknown reason, we didn’t even use them last year. They said they didn’t want us anymore and to go elsewhere. So, we did. We called 2-10 and signed up. We had a problem right in the beginning, then I called a lady and she was so nice. It was a misunderstanding about when it was to start. They put the wrong year that it was supposed to start. It took a while to get that, but the lady that we called followed through and got it done. We’ve had two repairs and I did the claims on the computer. The contractor for the heat pump, who was great, was here before for the furnace. So far, we're thankful to have 2-10.

The icemaker stopped working so I called 2-10 to file the claim. I did it over the phone to be sure that it went through because the last time I submitted a claim online, it didn’t take in and nobody followed up with me, so I wanted to talk to a live person. Doing it over the phone was okay although there were long hold times. They sent me an email within half a day that they gave me the contractor and that they would be in touch with me within 24 to 48 hours. I waited a week but I never heard from the contractor.

We had 2-10 Warranty when we bought our new house in 2003 but after this last experience, I see advertisements for other warranty companies and I’m thinking of maybe switching. We had some claims last year with a refrigerator that went out. They reimbursed out for part of a new refrigerator but had we paid a higher premium, the whole thing would have been reimbursed. So this year, we went ahead and paid the higher premium so that if something went wrong because we’ve been in the house all these years, and ‘cause we’re retired and we don't have the money to just willy-nilly keep paying for appliances.

I’m a realtor and I sell about 300 of 2-10's home warranties a year. Their product is better although this last claim I had was tough. My air conditioner went out and it was almost a week before they could fix it. But I trudged through. Every other claim I’ve ever had has been fixed within 24 hours though.

2-10 had it scheduled to have someone come over for the air conditioning system and whoever they originally said would call me within two to three days never even called me. I called and left them two messages. So, I called 2-10 back and told the rep that the company was not calling me back. I was put on hold and she called the company. They said they called and left me a message. Those were lies because there was no incoming call from any number from that company. She said that they could come out on Tuesday and I told her that even if they could come out I didn’t want them because they couldn’t even return my phone call. She said that they would call this mom-and-pop guy. I didn’t have a problem with the guy that came out. He was friendly and fine. The entire system needed to be replaced, they had to re-outfit something and he could come back.