2-10 Home Buyers Warranty Reviews

My Realtor selected 2-10 and added it to my home fee. I've had the home warranty for five years and they've been pretty good. It's very easy to make a claim. I’ve done it over the phone before and I’ve done it over the internet. I’m pretty satisfied with 2-10. There was a time that I had financial difficulties and had to have my payment date moved. As a courtesy to me, they moved the date which was very helpful.

The dryer is fine now. We have a little knocking but it's not like how it was. The knocking we had before was so bad and so the contractor had to put a block on it. So the knocking is calming down and everything is good. Also, when we called that claim in to 2-10, the representative I spoke to was real nice and respectful.

Thus far, I've had to file three claims with 2-10 Home Buyers Warranty. They've come through on two out of three. With one claim, the air conditioner in the attic was leaking water through the ceiling. 2-10 said they wouldn't cover that issue because it was not wear and tear. Still, I had a claim for a washing machine problem which they fixed. I also had another claim for a hot water heater that went out. To 2-10's credit, they covered all of those minus my deductible.

The motor of my attic fan was bad. Also, one of my ceiling fans stopped working altogether while another was making a bunch of noise. I submitted a claim over the phone to 2-10 and I got good feedback from their rep. Their contractor came out, analyzed the problem and came back four days later and they fixed it. The fans have been working fine since the repair. However, I'm considering going to a new warranty provider because my cost with 2-10 went from $40 a month to $75 a month at the end of my contract. It doubled and that's not good.

We live in a really, really old house and on the first day we moved in, our AC stopped working. We live in Texas and it was hot. It was crazy. 2-10 sent somebody out and they fixed it, and it worked ever since. Everyone that 2-10 has sent out to us for the AC and for the plumbing have been really great. We have an upstairs bathtub and it wasn't draining right. It was clogged and something was broken in it. The contractor fixed that but it ended up leaking into our kitchen from upstairs through the roof. They thought they fixed it and a couple of weeks ago it started doing the same thing. One guy came out the first time and he was super nice. He said, "If y'all run to anything, don't hesitate to call us back. We'll get it figured out." This past time, they still couldn't figure out 100% without removing our roof, but we weren't ready to do that yet. Then the guy called the owner of the place and the owner came out. They fixed it together and it was awesome.

The builder of the house had 2-10 so it was already part of the build. Submitting claims is very easy and streamlined, and everybody is helpful when I have to call in. Even the website is very helpful. All the plumbing services that have come out that we initiated claims for, including IRV Plumbing, have been very good. I like the ease of use and the quickness of claims being solved. I'd recommend.

There was a leak and I called in for a claim. It was on a Sunday and the plumber came out that Monday. The plumber came immediately and fixed it, but then there was another leak somewhere else. The guy fixed two things, so we paid him $100 both times. So far, it went well. The leak was due to the air conditioner. So as long as the air conditioner doesn’t clog up again, it will be okay but I know that I can call 2-10 back if I do. I've been with them since 2000. When I call them, I always get pretty good service.

Our bathroom toilet was leaking at the flange and we had no clue as to why because we don’t use that bathroom very much. We ended up putting in one of those blue bleach tablets and that’s how we saw the leak. We filed a claim with 2-10. The first guy came in and opened up the back. He said it was that blue tablet. He took our $100 and walked away. We freaked out because the leak was still there.

I submitted a claim online to 2-10 Home Buyers Warranty and the contractor came out the next day. However, we didn’t have it replaced for about a week and a half. There was miscommunication between 2-10 and the company that was replacing it, and the water heater was shipped to the wrong location. So, that delayed the installation for about two days. Nevertheless, the individuals who installed it were professional and they did a good job.

My water heater was leaking and my insurance company said that they would cancel my insurance if I didn’t replace it. So then, I filed a claim with 2-10. I had to wait until the water heater was ordered. But they sent a great contractor out.

I purchased a home 09/2018. A month after I bought the home, I found a leak in the wall. The builders put three screws in my plumbing stack. The leak was not fixed until 01/2019. The sheetrock was not treated nor replaced. Now we have new issues. Due to this, we have health issues. Mold and mildew spores are in the wall going through my vents and this company stated it is a builder exclusion. REALLY???? They even had the nerve to send me an email to extend the Warranty. Please shop around. Don't be fooled like I was. Oh by the way my first year still isn't up yet. Everything I submit, they call it an exclusion. I am still disappointed.

The electric cooktop was really old and then one day, I dropped the pot and it just cracked all over. I submitted the claim online to 2-10 Home Buyers Warranty and when my claim got declined, I could have easily taken that $100 offer from the submission. The contractor was here for not even a few minutes to take a picture and left. I just started with 2-10 but I terminated my service because it was a rip-off. So, I'm going with another company.

I did a claim online for our refrigerator as it was not getting cold and things went very well. The guy fixed the issue, so the refrigerator is now working properly.

My 2-10 warranty came with the final sale of my house. Their online claim process was easy. I used the warranty when my dishwasher wouldn’t turn on. The contractor that came out was here for three minutes then left. I don’t even think he looked at it and saw what the problem was. He just guessed at it. He ordered a part but 2-10 couldn’t get it. They were telling me they were gonna give me a dishwasher. I finally just heard from them this week and now, they got a part and a technician is gonna come out to put it in. But I don’t want the same guy back here. It’s been months and my dishwasher is still not fixed. Other than that, I've had the warranty for six months now and it's okay so far.

2-10 was chosen for us through the seller of the house we bought and we've been with them since August this year. I called them when I was having a problem with my electric water heater and the claims process was easy. I told them what was going on and they contacted a company for me. The company called me within a couple of hours and set up an appointment. I told them the situation was a little urgent because we needed to have hot water for a few days. I have a child at home. They made sure to come out within 24 hours. The technicians were very generous and they were attentive. They went right to work, did their jobs, cleaned up after themselves, had me pay the service fee then left. The only thing about 2-10 is the cost upfront. I hope it would be possible to eliminate it or just have it even lower.

I called and spoke to a representative from 2-10, and usually, the contractors that they use are pretty good. This is the one time that the guy got me upset. The first contractor came through and the toilet tank unclogged, but he didn't do a good job. He was a terrible guy. Within 24 hours after he performed the job, the thing came back. The toilet was still acting up and he never came back. I had to call 2-10 to get a new contractor, and I thought that was crazy. I had to pay another $75, but that was what I had to do. The second guy was pretty good though. He came as soon as he could and fixed the toilet tank.

My warranty with 2-10 has expired and we didn't want to renew it. Still, they recently settled my dishwasher claim and it went pretty well. They paid to get it repaired and the contractor that came was good.

The main water valve in the front of the house was seized up, and then it started leaking. There was a plumbing company that came out once and they said they’ve fixed it, but they didn’t. I made another call to 2-10 and they sent someone out for free, which was really nice. They took the valve out and soldered a new one in there. It works perfectly now.

2-10 was recommended to me when I bought my home, and after being with them for almost a year, I renewed with them. Submitting a claim is very easy and quick. I do it over the phone and the reps are very nice. When my hot water heater went out, I thought there was something wrong with it, so I called 2-10 and they had a plumber out within two days. They replaced the whole unit. I paid the $100 service call, but the total bill was $846, so it definitely paid for itself. Before the water heater, I had a leak and then my garbage disposal went out. 2-10 replaced that too. Although I had a couple of issues that weren't covered as well, I have the Supreme plan and I pay a little bit more because I have more coverage on it.

2-10 was bought for me when I bought the house as part of the final sale. They did everything they could for me, but the company they chose, J.C. Plumbing, was not a reputable company. I had a water leak that was in the pipe in the foundation, and it was covered. Then I came up with another water leak out in the yard. They gave me an estimate on if all of the $1,500 was covered at all. I already had an estimate of 800 so I told them that, and their next statement was, “We can come down to 800.” I ended up having to pay $800 out-of-pocket. They were sketchy people.

My experience with 2-10 Home Buyers Warranty originally started with the purchase of my first house. It was the warranty company that my builder was using back in 1999. It was a recognized name for me. So, that's why I decided to go with them again. However, I didn't have a good experience with them when it came to managing the AC unit that had gone out on a rental property. I had paid on it for a while. I needed them. They were saying something wasn't covered and I felt exposed. That kinda left a bad taste in my mouth.

The chain had pulled out of the fan so I couldn’t turn the fan on. I called the repairman since they service that. The guy came out and he said it wouldn’t work even if the chain had been in it. He filed his report and 2-10 called and told me the claim was approved, and to go pick out the fan I wanted, which I did. 2-10 gave me a $100 limit and I went and picked it out. It was $89+, under the limit, and it was almost identical to what we had. The repairman replaced the one with issue and we were so glad to be able to get it fixed because we hadn’t been able to find anybody that could. It sits over our dining room table and without a fan there, it’s a meltdown. So, we were very, very pleased. We’ve used 2-10 quite a few times since we bought this house four years ago and they’ve all always been right there, taking care of things and answering our questions. That's great service, and I have told people to check into 2-10 because it has saved us so much.

I’m satisfied with 2-10. It came with my house and I've had its coverage for a year now. When the plumbing in my bathroom and kitchen was backing up, 2-10 sent a contractor who snaked up the grime. The plumbing has been fine since.

I moved into my house in ‘03 and that was when the builders had 2-10. We continued it after the warranty ended because I'm satisfied and I've heard too much bad stuff about other companies. Our most recent claim was for a microwave switch. I submitted it online but I was having some issues so I called them up. It was late at night, though, and they were closed so I did the automated thing and filed it. My wife was here when the contractor came out and she was satisfied with everything. The tech came in, found the problem, and he had the part with him and he repaired it. The microwave has been working fine since then.

When I've filed claims to 2-10 Home Buyers Warranty, their reps have been polite. Most recently, we filed a claim for our stove, half of which didn't work. Their contractor couldn't find parts though so 2-10 just wanted to give me $400 for another stove. But then, I couldn't find one for $400. I ended up taking the 400 and at the scratch and dent place, I found one for 700 similar to the one we had that didn't work. The new stove has been so-so since then.

2-10 Home Buyers Warranty's online process is easy. But one time, I had a busted pipe from the water meter to my house. 2-10 sent me the worst contractor I've ever met in my life. I called 2-10 yesterday and now, everybody's telling me that I'm responsible for the problem even though they were the ones who referred me that contractor. Their rep said that the contractor is not responsible. I’m gonna have to go and sue them with the contractor because when the contractor went to my location to do the job, they left a mess. They did not clean anything up and they destroyed a whole zone of my irrigation system. I've been trying to call the contractor but he does not return my calls or texts. It’s gonna cost me an extra $2,000 to fix something that was damaged because 2-10 sent me that specific contractor and I couldn’t choose. They’re the worst company I have ever dealt with because they're not responsible for who they sent.

I had the garbage disposal and the fan in the bathroom fixed through 2-10. Filing the claim with them was a pretty good experience. I called then they had somebody call me and they connected with us. The claims reps I talked to got the job done and the contractors were very fine. They always wore shoe covers to not mess up the house. But when the refrigerator icemaker broke, we had three visits from the people and they couldn’t fix it. They put all these parts on it but it’s still broken and they never called again. We’ll just wait until it quits and get another refrigerator.

I’ve been with 2-10 Home Buyers Warranty for a month since it’s a new house and with my first claim, I ended up having to get my own contractor because they couldn't find one. I paid the whole thing out of pocket, and they refunded everything but 100 back. I had to call them back, and I had to go and sit through the same menu three times. They told me to call them back with a number and then, they would get on the claim before I paid the guy. Then, I called them back while he was there in the house. It took almost an hour to get a hold of them. So, I told him to go ahead and start. 2-10 told me that they couldn't do anything until after he gave me his final number after he was done. So, I had to hang up with them and let him finish. When he finished, I ended up having to wait another 45 minutes to talk to someone.

I’ve been really dissatisfied with 2-10. Their overall wait times and response times are really poor. Submitting my claim to them online is easy. However, getting to talk to somebody, you have to wait 25 to 30 minutes which is really difficult for any working person like myself. I’m trying to see patients and talk to their families and not be tied up on the phone for 30 minutes waiting for somebody to tell me they were sorry that they couldn't help me.

2-10 Home Buyers Warranty has been a lot better. The first time, we had called them ‘cause we had just gotten into the house and we had a situation with the AC. The house was still fairly new, but we were needing service because the AC is out and we were having 98 temp days. But the representative was speaking too fast where my husband couldn’t get a word in. The rep just said that it would take 24 hours. They couldn’t get anybody out, but he put the order in and that we would get a confirmation. The house already came with 2-10, but I was ready to just to let them go and go with our previous home warranty people.

The refrigerator stopped cooling and I put in a claim. But the refrigerator started working again, so I canceled it. A week later, it stopped working again so I decided that it would be good to put in a claim. Then, 2-10 got a contractor to come and look at the refrigerator. They made an assessment and told me they were gonna research and get the parts. The contractor was very good. Later on, I got an email from 2-10 that I was eligible for a replacement. They offered me either a certain refrigerator model or the equivalent in cash. I took that instead of repairing the old one. It was fast and efficient. The check came in pretty quick, so that was a good service. The new refrigerator is scheduled to be installed this Sunday, so I'm happy. All in all, we've had 2-10 Home Buyers Warranty for a couple of years now and it has been worth it every year.

I had an an issue with a gas furnace so I filed a claim with 2-10 Home Buyers Warranty over the phone. Apparently, the pilot was not turning on and when their contractor came out, they said that it didn’t work on that system and then he left. I just had too much going on and was not able to follow up to let 2-10 know. So far, the only bad experience I've had with 2-10 was the result of the sump pump work order that I submitted. Their contractor determined that it was not normal wear and tear and I disagreed on the assessment. It didn’t make sense to me and it ended costing me half a thousand dollars, which was pretty expensive. Nevertheless, I’ve had great experiences with the previous contractors.

We’ve had 2-10 for the entire time that we’ve been homeowners here and we had 2-10 when we owned our previous home in Maryland. The contractors are hit or miss. The most recent electrician that 2-10 sent us was excellent. The guy was young, he was hungry and really wanted to do a good job. He was up and coming within his profession, took it seriously and he did the darn thing. He didn’t have a part that he needed, he went to Lowe’s and bought it. He went and did what he was supposed to do and he was wonderful. The experience was everything we were accustomed to with 2-10.

I had a dryer claim with 2-10 and they walked me through everything. It was very good. We ended up replacing the dryer. The technician that I’ve had coming out for the appliance has been the same one for all of them, and he’s been fantastic. The company has also been fantastic.

Submitting a claim online to 2-10 for a broken shower valve replacement was pretty straightforward. In about 48 hours, a Simply Plumbing Company came out for service. Though their contractor's professionalism was good, quality wise-, it took three scheduled appointments to come out prior to any work actually being done. They said they didn't want to negatively affect any of the other units in my condo complex, and potentially shorting out the hot water heaters when they cut off the main water supply to do the plumbing repair. I asked the HOA property manager, and she said that it had never been a problem. They’d never heard of that before. It sounded like it might’ve been an excuse to put the job off.

I submitted a claim for a geothermal issue with 2-10 online and we were very satisfied with how it went. The first guy that came to evaluate the geothermal was the guy who actually installed it, and he used to live in our house. So, he installed it, and his son came out and diagnosed it. And then, they discovered that the problem wasn’t something that they did so they referred to another contractor in the area who worked on that type of system. It was a more serious problem than they originally thought. They thought it was just a replacement of a single unit, but it turned out to be a larger replacement. They called 2-10 over the phone and got an approval, and everything was done in a few days. It was very hot at that time and we really needed the geothermal quickly. 2-10 did a great job.

I'm a real estate agent with Berkshire Hathaway, so I sell 2-10 Home Buyers Warranty to my clients. However, I was extremely unhappy with how my claim was initially handled. After the property was put under agreement, the water stopped being available inside the dishwasher which was quite sudden and obviously unexpected. So, I went to use the home warranty for that. The online process was fine and 2-10 dispatched a vendor rather quickly. I paid my $89, then the vendor came in, looked at the machine, and said, “Yup, it needs a new blah, blah, blah pump. I'm gonna order it right now from my truck." So I gave the $89 check and he left.

We've always had a homeowners warranty, and for three years now, we've had 2-10. Submitting a claim was fine, however, our experience with one of their contractors was terrible. We were out about $750 worth of groceries and were without a refrigerator from April 19th through July because the contractor that was sent out to us never really understood what the problem was. It wasn't until 2-10 sent out a second contractor that he said that the refrigerator was no longer serviceable. I was then offered the option of a cashout or replacement, and I took the cashout and got the one that I wanted. We were frustrated with how our experience went and have told our realtor how dissatisfied we were with 2-10.

The freezer stopped freezing all of a sudden then on the regular refrigerator portion, the temperature was at 74. After I filed a claim, it took a week for the contractor to get out here. He opened the door, unscrewed some stuff and said that we would need to replace the entire fridge. I asked if he was sure and he said that usually, it's an internal sealed system leak. But I had never heard of that and I'm familiar with refrigeration repair. It seemed like he was out to try to get as much money as he could from the insurance, like a scam. That was the feeling I got because when he left, I didn't pay attention and there were some clips and screws left on the counter. I called the company back and I told them that he had not put my stuff back together. I asked if they could send him back over but they never sent anybody.

My husband usually goes through the website when submitting a claim. After that, I just call 2-10. I always get nice contractors who always give me good service. I didn’t know what to do with my gas water heater at first and when they told me they would give me a portion of the money, I worked it out my way. We went out to Home Depot and got a replacement for the water heater. Overall, I’ve had a good experience with 2-10 and I would invite my friends to get it too.

I've been with 2-10 for almost 10 years now. I've kept them on and off, even at my previous home in Louisville. Then I’ve done it for this home from 2012. Most of the time, I do my claims on the phone with an automated system. The people I spoke with are reasonable. They're doing everything that they can. But it’s not like everything happens the next moment. Some things are done sooner, some things takes time.

Our 2-10 warranty came with the house. On the last run of submitting a claim, the plumber guy came out and he did not have the parts that he needed. He said he was going call me back, but I haven’t heard anything from him yet. It has gonna be a week. Also, 2-10 could be more detailed on what I could get on the warranties, because I had the standard and I had to upgrade to the Supreme to get the better service. Nevertheless, with regard to the gas water heater claim, they did their thing on that. It was leaking and their contractor replaced that. When I call them to file a claim, their reps are all good. I give the money, their contractor comes to check things out, and they do what they got to do.

When we bought our house in June, we were given the 2-10 warranty. We had a claim on our garbage disposal that quit working. I just called 2-10 and spoke to someone and they helped me. Every representative's been nice. And the service contractor who came out for our garbage disposal did his job. The disposal now works great.

When we moved into the house and ran the washer, the lights in other parts of the house would blink. I was able to file a service request by speaking with a customer service person. They told me what to do and sent me emails in terms of the steps. But the electrician 2-10 assigned to the problem never contacted us so after a couple of days, I tried to reach them directly. Then, I called 2-10's customer service back and asked what I should do.

I've had 2-10 home warranty since April and I filed a claim online for the water heater as it leaked. The claim process was really easy. While a contractor was out to my home in less than a week, it was more time than one would think for a leaky hot water heater. But it was in my garage, so it wasn’t a big deal. And the contractor who showed up was really good. They were fast and seemed like they knew what they were doing. I had copper pipes before and they went back to plastic pipes. I don’t know if that’s a normal thing, but I’m not thrilled about that. Other than that, it’s great now.

We got 2-10 when we first moved into our current home and we've been with them for five years. With 2-10, it's always fun trying to get appointments scheduled. It's kind of tricky trying to get somebody who can come out in a timely fashion. This time, we had a leak in our ceiling. The plumber came and did the repair. Because there was a piece missing, they considered it a modification and not a repair. They wouldn't cover the majority of it even though the piece that was missing has been missing for as long as the house has been in our name. That was a little irritating.

The representatives at 2-10 are helpful. However, I've been having an ongoing issue with the plumbing at my house and there's been a lot of back and forth. I got scheduled for the contractor to come, and then they called me and said, "We don't have time to do this." Now I have to call back. I haven't gotten a chance to follow up. I've had two contractors come to my house, and I continue to have issues even after they came.

2-10 was arranged as part of the purchase of our home. We've had coverage for over a year now. We've had a few claims and this past one involving the plumbing didn't go so well. When we flushed the toilet in our house, water came out of the base of the toilet. 2-10 sent out a plumber who resealed the bottom of the toilet, but it wasn't able to prevent the water from coming to the drain. The plumber said the best thing to do would be to buy a drain cleaner and see if that would work. We tried that and when it didn't work.

We are pretty satisfied with 2-10 so far. We signed up at the end of July and we used them twice already, right off the bat. They got my AC and my washer fixed, and they're both working fine. I'd recommend 2-10.

My lighting fixtures worked when the contractor was here. But it’s not working now. It's a sensor that once it turns to dusk, the lights will come on. He fixed some wiring in there because something seemed to be off. The contractor showed me whatever the little boxes they have that covers it up. And we covered it up before he left. The light came on, because it’s not the bulb, and it’s not doing that now. So, it’s back to what it was doing before where no matter how dark it gets outside, that light remains turned off. And it's a LED light bulb, and it just got replaced in March. So, it’s the only one that’s not working. All the other LED light bulbs are working.

I tried submitting my claim online to 2-10 Home Buyers Warranty but I ended up doing it on the phone and the rep was very good and helpful. The approval from 2-10 for the water heater came very quickly but the contractor had to order it so it took four days after that to get the resolution. Nevertheless, the installation was a good experience and the gentleman was very nice. He explained what was going on very well. Since then, we got hot water so, that’s good too.

The contractor 2-10 sent was one of the worst contractors I've ever met. He was in here for about five minutes. He had a little flashlight and he kinda looked under my cabinet, looked around, wrote up a report and said they would have to send it in to 2-10 and that he would be seeing me. I didn't see him take any pictures. I was like, "Is that all? Is that all you need?" He said yes and that he needed to collect the $100. So I wrote him a check and he asked me my check number. I gave it to him and he was gone. Well, that was nice.

We noticed water on our ceiling. It was super easy to submit a claim online and 2-10 responded super quickly. I got a phone call from the plumber a couple of hours later, and they were scheduled to come out the next business day. The tech came early, which was great. He called us to see if we wanted him to stop by early and we did. He was a very nice guy. Everything got taken care of the same day. He did fix one thing, but the real problem that was causing the water on the ceiling wasn't a covered claim. It wasn't a plumbing issue, but it was sort of the grout was starting to separate, and so water is going through the wall.

We’re very pleased with 2-10. Through them, we got our dryer working. It wasn’t working well, and it was a vent problem, and they also had to replace the timer because it wasn’t working on the cotton. We also had a problem with the dishwasher, and had a claim submitted with them. A guy then checked the dishwasher out in every way and was there for quite a while. He was a problem-solver. He said it was the water supply. Somehow, the water supply got disconnected from the electricity. 2-10 then sent an electrician, and it took him a while to solve it, but he fixed it. And now, our dishwasher works fine. We were very pleased with the independent contractor 2-10 sent. We kept his card, because if we had something that doesn’t require the home warranty, we might use him again.

We've had 2-10 Home Buyers Warranty on our property for a few months now and as brokerage owners here locally, we also recommend it to our clients. However, the last service call did not go the way I would have liked it to go. Our HVAC unit was not working and something happened 30 days prior. I did go over the phone to file the claim, which is what I usually do as it’s easier for me to get in touch with a person versus doing it online. 2-10 dispatched the same company and when I got on the phone with the company, they said that they are no longer taking any calls from 2-10 because of the change in the payment structure and also because of trying to collect reimbursement on the back end. So, they were denying coming out, even though they were on the roster.

I filed a claim online with 2-10 when my water heater was leaking and it was simple. And then after one to two days, a contractor came in and did the job fairly quickly. It took 15 minutes.

We filed a claim to 2-10 Home Buyers Warranty for a water heater issue. It was our first time being homeowners and we paid a bit more so we didn’t have to pay much on the deductible. It was a weekend and we were told that we would not get anyone out until a business day. Apparently, the Sheetrock intersects at that point where the splashing was still getting up on the Sheetrock even though our foundation comes up about a foot from the heater. But we were told that it wasn’t an emergency because it was in the garage and that it didn’t pose a threat to the foundation.

I’ve been using and selling 2-10 Home Buyers Warranty for 10 years. I'm a realtor and I buy one for every one of my listings. I like 2-10's price. Since I was buying it, I wasn’t going to spend $600 when I could get one for $350. I buy it the first year for my clients. It’s up to them to renew them. What I do gives the buyers peace of mind because once they close, it transfers for them to one year from the closing date, so a lot of the buyers like that aspect of it. And I’ve had a number of people renew them after the first year, so apparently, they're satisfied with them.

We've had our coverage with 2-10 Home Buyers Warranty since 2007. It's been very handy this year, so we are glad to have it. I file my claims with them online, and the online process is easy. We had claims with the oven and the water heater. And both times, the contractors were pretty good. We had a lot of trouble getting the oven finally finished. But once they found the correct part, they did it in short order and it's working fine now.

When we purchased our house, the 2-10 home warranty came with it. We’ve submitted claims both online and over the phone. And the claim representatives were knowledgeable and good. We had one incident where the appliance isn’t getting fixed, but it might not be the service contractor's fault because he has really taken a lot of time on it. He fixed it to the best that they could. We haven’t resolved it yet, and we’re supposed to get a callback from the other one.

When we picked up our house, it came with a 2-10 warranty. I do my claims online and the process is easy. We've been covered since 2017, and based on a couple of experiences we had, we kept it. We also asked a couple of vendors, and they said they preferred to work with 2-10. We've only had one bad experience since that time. I put in a claim for a refrigerator as it was leaking water, and a tech ended up replacing a part at the back of the refrigerator. However, the contractor has horrible customer service. The first guy that came in just looked at it and said it needed to be replaced, and it was gonna take forever so we needed to see them on a Saturday, which was fine. He said he was gonna order the part.

I’ve been protected with 2-10 for a little over two years now. For a minimal fee every month to have peace of mind that if something breaks, it’s great to have. I was provided the warranty when I bought a house, and when it was going to expire, I had used it for my microwave, and then I just extended it. Then, I used it again for the water heater. And it’s great because you can even call on a Sunday. They were on top of it. The vendor went over there on Sunday afternoon, and then they were there Monday morning changing out the water heater. It was very fast and efficient. I appreciate that. I had renters in that house, and I didn’t want them going without hot water. The contractors were great, any contractor that’ll contact you on a Sunday, which is unusual. 2-10 and their vendors work very well together to provide the best service.

Provided with a home warranty and pool warranty on purchase of a new home. Pool has issues, and we were told to hire a contractor to inspect the pool and quote repairs, which I did. I forwarded the quote to 2-10 three times over the last three weeks and can not get a response, or even an acknowledgment. When calling and talking to a representative (after a 32 minute hold time), I was told to forward the quote.. again.. and they would be in touch. Not a peep. We’re going on a month now. I’m afraid to tell them the refrigerator is bad as well; might be easier to just buy a new one than do this again.

The garbage disposal people did their job. They were very efficient and they came in and out and did the job. However, I've been dealing with my air conditioner being broken since May and I haven't got any answers back since then. Here we are in September and we have the heatwave in Georgia and it's still not fixed. I have an infant in the house, so I'm paying hotel stays.

I submitted my claim online and the 2-10 website was pretty user-friendly. But the time it took the contractor to come out was a little bit longer than I thought it would be. It was around four days but they did reach out within 24 hours. They were good too. The service was quick and I haven't had any issues since then.

We closed on the house on October 10th and our 2-10 Home Buyers Warranty would be a year by then. Submitting a claim has been fine. I just call them and we haven't had any issues dealing with their reps. On our latest claim, we've been waiting for over two and a half weeks to get our ice makers fixed but they're supposed to come out next week. Other than that, 210 has been fine and the contractors they've sent out have all been pretty good.

2-10's website is easy to use and their online process for claims is quick. The contractor came out within 24 hours of us submitting our recent claim and everything has worked very well. The guy explained everything that was going on and I’m very pleased with everything.

We submitted a claim online about a few weeks ago regarding the plumbing for the toilet in one of our guest bathrooms. But we ended up getting it fixed ourselves. We wish the 2-10 contractor was able to identify what the issue was. Because when we called another plumbing service, they were able to find it really quickly, and then immediately got it resolved. We didn’t express any concern about it because at that point, we were relieved that it was fixed. We already paid out-of-pocket for it, so we kept it as is. But if the initial plumbing service that originally came out through 2-10 would’ve been a little bit more diligent on trying to find out what the problem was, it could’ve been resolved through that particular company and covered under our warranty, versus us having to call and talk to somebody else.

I had water leaking from the bathtub to the carpet and we found out there was a problem with the back of the sink. The plumber sent by 2-10 was good. He came out Friday and it was Saturday that he fixed it. However, he cut a big hole in the wall but then the plumbers told me they would come back out to fix it. I've called 2-10 twice since then and their reps told me "we'll call you back" but nobody does.

I had submitted two claims to 2-10 and they were all handled very efficiently. The contractor with the fan came out and said that it was unrepairable so 2-10 sent me a check for the fan, which was nice. But I had a little dispute with the contractor. He told me that it would be $600 to do the fan and my portion would be $300. I got the check a couple of days ago and I replaced the fan for $300 with the check. I also did a refrigerator claim and the guy has been back to the house three times fixing other things. It's not resolved yet, but we're working on it. And he's very pleasant and professional. I think 2-10 is doing a fantastic job and they are really on the ball. I'm very pleased with them.

We've had our 2-10 Home Buyers Warranty coverage for 14 years. Recently, we made a claim for a leak in our bathroom. Apparently, 2-10 doesn’t have anybody in my area so, I had to use somebody else. 2-10 covered some of the cos but I just haven’t submitted my claim for that to get reimbursed. I would use that contractor again.

Our son-in-law and daughter have 2-10 and they recommended it. When the refrigerator wouldn't work at all, we submitted a claim over the phone and everything went very smoothly. The contractor was great. The compressor had to be replaced and he had to order the part. We had to wait a week for him to come back, which could have been an inconvenience, but it was not since we had a backup. We worked around it just fine.

I was very concerned about the problem with our toilet. It was shaking and moving. It would not flush very well and there was a yellow dish along the bottom of the toilet. And it was getting more and more every day. I called 2-10 and everything was smooth. But they didn't find a contractor locally, so they asked me to find a contractor myself. When the contractor arrived, they talked directly with 2-10. The contractor fixed the toilet and it's working perfectly. I feel pretty good overall. I would recommend 2-10 to a friend.

We've been with 2-10 Home Buyers Warranty since mid-July, and I've been able to submit a claim. 2-10 has been great. We had an issue with the person who was subcontracted out. We had to have the water heater replaced, and they ended up having to come back because there was a gas leak afterward. And the guy was not very personable, but other than that, everything got fixed correctly and went all right.

Submitting a claim with 2-10 has been hectic and crappy. We’ve had claims for the washer and one for the dryer. And they left us crippled. Both times, when the unit failed, we had to wait two weeks to get somebody out to look at it. I had to wait another week and a half to two weeks for them to work up an estimate and a quote for repair to wait for them to deny it. These machines that were in the house are probably 15 years old. And they were trying to find used parts and all kinds of crap to fix this stuff. I work on equipment and stuff, when you have a $500 machine and the used parts are gonna cost $300, and then the people coming out twice are gonna cost $300 or $400, it’s stupid to even waste your time. And then, we ended up doing a buyout. They just sent a check. For the most part, I already had the machine in the house and I was using it before they ever settled the claim. The end result worked out good, but the process was the problem.

I've been using 2-10 for about six years and having a home warranty in place has been a relief. When there is a problem, I can get it looked at in a timely manner. I have to call 2-10 out to one of my rental properties about once every quarter. And sometimes, there is a delay in getting the contractor to the client, but the process of making the claim is fairly straightforward. The contractor that I've had to call out for the property is Metro Plumbing, and they are very courteous and respectful to the client.

The 2-10 Home Buyers Warranty reps are pretty cool. I submitted a claim over the phone and the contractor came out for the evaluation the next day. Then they were waiting on the approval and it took them about a week and a half to resolve the claim. Once they got the approval, they did a pretty good job. However, when they replaced my water heater, they stained my carpet with something but they didn't try to get it out. The stain is still there.

I’ve had a bunch of plumbing issues and they were all different. I called my claims in to 2-10 and all the claim representatives I talked to were fine. All of my experiences with the service contractors who came out also went okay, except for one. But that was for the air conditioner. My unit went out shortly after I purchased the house and 2-10 sent the guy out, but I hadn’t heard anything for a week after he came out and diagnosed the problem.

I submitted a claim to 2-10 Home Buyers Warranty for a dryer issue and the online claims process was complicated. I was asked for serial numbers and model numbers of things that are in the attic, that are underneath installation, and that I can’t get to. When I called, I didn’t have to give them all of that stuff. So, it’s much simpler to call than trying to do it online. Their rep was very pleasant. We were given a 24-hour window for the contractor to contact us. The dryer is still not working though but the contractor and I have been communicating about getting the dryer fixed.

Our most recent claim with 2-10 was on the water heater. What happened was we had a guy come to fix something else. And he said that the water heater was going. It was rusty. He told us to call the warranty people and let them know about it. So, we did and they said, “Okay, no problem.” Something was leaking down there. And the guy that they referred to us was a scammer. First of all, he didn’t know how he'd get the water heater out of the basement. So, he said he had to find somebody for that. And then, he called and he said that the home warranty people were trying to get ahold of us and we weren’t calling them back. So, I called the home warranty people, called this guy back, but he never answered. We called for days and he never answered.

I’ve had 2-10 Home Buyers Warranty for a while. When I bought my house, the former owner had given me a one-year warranty as part of the sale of the house. And because I’m familiar with it, I kept on renewing it. Usually, I call to submit a claim. Everybody’s been fine. I haven’t had any problems with them. Moreover, the claim process is easy. And the service contractors that have been to the house were fine. The time that I called with air conditioning, it just needed Freon. So, they were able to put that in right there and made sure everything was cooled off before they left. The latest issue I had was with my water heater. That took a little bit longer and they had to get all the parts replaced. They make sure it wasn’t one of the parts malfunctioning before they realized that the heater needed to be replaced.

2-10 came with a new home purchase, and making claims has been relatively simple. I do it online which is an easy process, and they generally get back to me within 48 hours. I've had some decent contractors and I've had some bad ones. With the bad ones, 2-10 ends up sending out someone else, and then we go from there. My recent claim for the gas water heater went well.

Whenever I call 2-10 to submit claims the interactions with them were good. I had a couple of claims and in one, there was a local vendor’s issue. It took a couple of weeks for somebody to come but the contractor came out and did a great job.

There's a utility sink in my laundry room and it was leaking underneath. Also, I couldn't get hot water out my kitchen sink. It was like corroded into the faucet. I filed a claim with 2-10 and the contractor that came out was amazing and he lives in this area. I've used him for something else that I didn’t file a claim for.

We had hail damage on our roof and we submitted a claim with 2-10 Home Buyers Warranty. The process online is pretty easy. However it took a little while for the contractor to come out because I’m in Lakeland. They ended up coming on a weekend. They normally don’t do that but they were coming from Orlando, the airport area, and it was almost an hour and a half drive for them to come to my house. But the guy was great. He was pretty knowledgeable and he was able to get the roof fixed. With the amount of damage that was done, he was only temporarily able to fix it. We’re actually getting a new roof put on, but it won't be covered by 2-10. But I've never had any problems or issues with 2-10. I’ve used them once for an AC repair and they did a great job of dispatching someone out.

I filed a claim for my water heater over the phone. The 2-10 representative told me that I was gonna be contacted within 24 hours and I was not. I was not pleased by that, but I can’t necessarily say that’s their fault. I called the contractor and then they never called me back. I waited 24 hours, had to contact 2-10 again which was a day later, and then they contacted the company again. The company called me later that day and said they were gonna come out to my house at 5 o’clock in the evening, and then 5 o’clock turned into almost 8:30 at night. I’m a single person living at home by myself, I don’t appreciate contractors coming into my home that late.

It’s been a year and six months since we changed to 2-10. When our water heater went out, we called them. It was better to do it this way. 2-10 sent a contractor out the same day who was really professional. It turned out that the water heater had a leak in it so they had to replace the whole thing. It took the whole weekend because they had to order it, but the response time was kinda quick. 2-10 is a great company. It helps out a lot and I would always use it. I would recommend them to new homeowners and all other homeowners.

I submitted a claim with 2-10 online for a toilet tank and everything was super simple. Then the contractor came out within a day or two and did excellent quality work.

I had put in one claim online with 2-10, and it was pretty simple. 2-10 had to send out a second contractor because it ended up being a different issue that they had to re-quote. The guy that came and did the work was super nice and friendly. He got the work done, and it was pretty easy from there. However, 2-10 would only cover 500 for interior piping, and the work was at 581. So, I had to cover the the 81. But overall, it was a good experience and I'd recommend them if somebody asked me about them.

We bought a home and the previous owners used 2-10 for their home warranty. When there was a leak coming from our bathroom all the way down to our living room, we submitted the claim over the phone. For the most part, it was pleasant. Plus, they were able to answer our questions and concerns. The contractor spoke to my husband and he said they seemed like nice guys, but they were a little pricier than we expected. We ended up getting our own contractor and just using the maximum claim money for them.

With 2-10 Home Buyers Warranty, I had to submit the claim online and it was pretty quick. The contractor came out in just a couple of days because I submitted the claim close to the weekend. It’s within a reasonable amount of time. They were friendly and were very quick to identify the issue. And I heard something pretty quickly about what their process was and what they were gonna do next. They also told me it would take about 24 hours for the refrigerator to return to normal temperatures and it’s been fine ever since. So, I was quite happy with that.

We had a swimming pool claim with 2-10 and we submitted them online. Their website was good to use and it took a couple of days for the guys to come out. Their professionalism and communication was good.

My claim for the garbage disposal went okay, but with the last one, not so much. The company that 2-10 connected me to rescheduled about five times. When I asked them if the guy was really gonna come out that final time, the rep said she would let me know. Instead of her calling me, she sent me a text and told me to go ahead and request for another company to do it, and I did. Overall I would recommend 2-10.

The first contractor 2-10 assigned to us when we had a refrigerator claim called but didn't respond anymore so we had to request a second one to come out. The second company came the next day and I like them. They were nice and professional and the refrigerator has been good since the repair.

2-10 has helped us get things fixed. I like the service. I call them, and I tell them what’s wrong, and they always send somebody out to fix it. The representatives have always been nice. They send different contractors. There was one that just kept on coming back and never got anything fixed. And they sent us somebody else. It was just a couple of times that I was aggravated with the people. But it finally got fixed. Also, it’d be nice if I could get my own person sometimes or the same person all the time because they know the equipment and what has been going on with that. But I guess 2-10 only works with certain companies and I wouldn’t know who to try to get ahold of anyway.

I was having an electrical issue and I submitted a claim with 2-10 over the phone to have it fixed. The phone wait time is insane when you call. Then, the contractor came out somewhere between 24 and 48 hours afterwards and their professionalism was okay. Their communication was okay as well but their job knowledge was poor. They couldn't identify the issue and I had to help them although I’m not an electrician. And they were pretty much ready to walk away not having fixed it, so I kinda coached them through some basics in electricity. It also took two days and six hours for them to fix it. The quality of the work was poor, too and I wouldn’t really say the problem was solved either because it’s a three-way switch and one doesn’t turn off while the other one does. It’s good enough for us now, but I would not say it was done.

When I bought my house, I became a member of 2-10 Home Buyers Warranty. I've got the coverage for over 10 years. I'm very satisfied. My latest experience with them was on a dryer that wasn't working. It wasn't turning on. The service contractor that was sent was excellent. He replaced a part and he fixed it within the same day. I did the claim over the phone, and the claim representative was very good and very helpful.

Submitting an online claim with 2-10 Home Buyers Warranty is easy. But when I filed a plumbing claim for the kitchen, it ended up going from a warranty claim to a homeowners insurance claim because it was the sewer line and 2-10 didn't cover it. Moreover, I wasn’t completely happy with the contractors. They came out, inspected everything and let me know what would be covered and what probably wouldn’t be covered. They ended up being the same plumbing company that got me into the homeowners insurance process, but then they started overcharging for a lot of things. And they wanted cash payment only, so it got really difficult with them once it turned into a homeowners insurance claim. They were also hard to get a hold of.

Our air conditioning wasn’t cooling some of our back bedrooms, and we had some leaks in the house. The first issue was the leaks, and we didn’t realize that we needed to submit it. So, we called a plumber. We contacted 2-10 for the plumbing issue, and they gave us part of it since we didn’t go through the right avenue. The second time, we went on 2-10's website and submitted a claim for the air conditioning. The online process was easy. And the service contractor was fine. It seemed like he was knowledgeable. However, the issue wasn’t covered by 2-10 so I had to pay out of pocket.

2-10's reps were great. I filed a claim over the phone, and it took the contractor two days to come out. He diagnosed the problem and he knew what he needed to get and what he needed to do, and got the parts in and did it. The guy at the store could’ve been a little bit more efficient. He would say he would get back with me, and then he didn’t. The guy showed up to do the work, and I didn’t know he was coming because the guy at the store didn’t let him know. He thought that I had been notified and I had not been. But I was home and it all worked out fine. But the guy at the store needs a little training in communication and follow-up. Still, 2-10 is a 5.

We purchased our house around June 2015 and 2-10 came with us moving in. We were signed up for the year and then we decided to keep it. Submitting a claim is fairly easy. We usually do it online and just answer the questions that are on there. They have it set up pretty good. I do get a little confused sometimes, like if I click the wrong thing. Other than that, I like it. The contractors' service has been good as well. I usually get a call the next day and then they usually come the day after. On my recent claim, the contractor did the best he could, explaining what was going on. He tried to fix it and spoke with 2-10 on the phone while he was there, which was good so that we’d know exactly what was going on. He couldn’t get it fixed and 2-10 offered to replace it, and it should be here tomorrow. Overall 2-10 comes through for us. I like that we have something to go to when something goes wrong in our house and not be left in the dark.

The igniter of the gas stove was slow and it was building up too much gas. So when the oven lit, it would blow the door off. I called 2-10 and the contractor came out within a week. I gave the tech enough information and this oven is a Decor and it's a very high-end one and people don't normally stock the parts. But the guy brought the part that he thought I was gonna need. He was able to fix it just on the first go. He didn't have to come back. It was really good.

It was easy making a claim online with 2-10 when I had a refrigerator issue. A contractor came out to give an estimate then he had to order a part. He came back in about a week and did good work. Everything was resolved.

Submitting a claim with 2-10 has been fairly easy. I’ve only had to use it once, but I called and it was fast, and the contractor came out and did the thing. My wife took care most of it because I was at work, but she said that the contractor came in, was super-duper nice and super fast.

In the beginning my experience was a nightmare. I had to call everyday to get anywhere and really push to get my issue resolved regarding my AC unit. After all my hard work and constant on the phone I ended up getting a new system. I'm happy with the outcome even though I had to work hard to get it. My advice to others is, keep calling and making your issue known. This is a huge company so they are working on hundreds of claims at once. You need to make your problem important to them and put it at the top so it gets resolved accurately.

When we closed on our house, 2-10 was the company that was offered to us as a home warranty company. We call them to submit a claim, and then they contact one of their contractors, and then their contractor will contact us to make an appointment. Our most recent claim was with the dryer. It would turn on, but it was not drying the clothes. The initial problem was something with the heating element had went out. Then it quit working again after four days. And so, the appliance company came back out and they thought it was something electrical. So, we called an electrician, and he came out and said there was nothing wrong with the electrical and that the appliance company was measuring the electrical thing in the wrong place. So, then the appliance company came back out and figured out it was the thermostat. They changed that, and then it was fixed.

We just bought a new house and we asked for a home warranty. The seller of the house selected 2-10. When submitting a claim, I just call and it gets in the system, and then the correct person will call me back. It's been good with the rep over the phone. The contractors have been timely and they come when they say they’re going to come. The contractor who came for the dryer that had no heat seemed very knowledgeable and pleasant, and told me exactly what would happen, and it was exactly what happened. Since the repair, the dryer has been good.

I’m not very satisfied with how 2-10 Home Buyers Warranty handled my claim. They said that I should get a contact within 24 hours, which I was not contacted by the company. I had to contact the company myself. And then, the first person that they hooked me up with never got back to me. So, I filed for another person to come out. They came out and took a look at the job, and then denied the job. 2-10 had to get a third person to come out, and they finally were able to get the job done.

Our dishwasher would not drain properly. And when I went to 2-10 to file a service request claim, it was easy. I had three different calls on it. On the first one, the contractor couldn't fix it. The guy ordered some parts. Then he came back out, and he still wasn't able to fix it. So, it went back to 2-10 and they ordered the replacement. And they had the guy come out about two weeks ago and replace it. It worked for exactly a week and a half, and now, it's broken again. The new one's no longer draining. It is a completely different brand.

2-10 was the company that the builders went through originally, and I've had coverage from them for over five years. I make my claims online and over the phone, and they're both easy. My claim for the microwave went pretty fine. The contractors came out the next day, though at first they were not gonna cover it as the guy told me something totally different. As for my garbage disposal that stopped coming on, when the tech guy called, I was out of town. I said, “Let me call you back”, and we kept calling him but got no answer. I had to call him last week at 7 o’clock in the morning for him to answer. Though I'm not sure if it has been fixed or not, they went out for it today.

We had a pipe which was not draining well. I filed a claim over the phone to 2-10 Home Buyers Warranty. We got somebody who came and he was okay. He did the repair but it didn’t work. We called again and then an electrician came out. He said it had nothing to do with his stuff but we still paid him anyway. I called for a third time and we had a different plumber come in, and it was fixed. Now, it’s fine.

I submitted a claim for service with 2-10 over the phone and the representative who helped get everything set up was great. The tech came out, then he came back. A part for my microwave had to be ordered, but it didn’t take long at all. The tech communicated very well too. Now, the microwave has been performing wonderfully.

2-10 was part of a home sale and although we did not require it, we took it as it was offered. We've had it for almost a year now and we’ve had two claims. The experience was relatively easy. We did our claims online. The communication with both the vendors was pretty quick. We would typically hear back within 24 to 48 hours. Usually, less than that. From the call to us getting a contractor, it was a 24-hour period. It was another 24 after filling in everything. The time frame for the claim process was, give or take, 72 hours from beginning to end.

When I bought my condo originally, I was looking for a home warranty and compared to several other companies we were looking at, 2-10 Home Buyers Warranty came very highly regarded by our real estate agent. We've had them for about three years and mostly submit claims online, which has been very easy. The contractors have primarily been very lovely, professional and timely.

When we purchased the house, we requested a home warranty because we wanted to have some protection if things needed to be repaired within the house and that there’s not gonna be any extraordinary expense on us. We’ve been with 2-10 for two years. We keep the warranty because we know we need to have it. And compared to some other companies that are out there, they cover a lot more things. But there have been some several occasions that I haven’t been very satisfied with the coverage or the answers that we received from 2-10. What makes sense for them to cover is still not covered even though you request to have a higher warranty coverage. And I haven’t always had the best experiences with some of the customer service reps. Also, I haven’t had good experiences always with people being dispatched out. If there’s somebody out there that offers the same services, I don’t think I would stay with 2-10 if I can find a better option.

I wanted to do a home warranty and 2-10 was the one that was chosen to go with the house. I have them for about four months now and so far, their claims process can be better, but it's been okay. The one time I had a claim, I submitted it over the phone and their rep was professional. She told me she didn’t really know when the techs were coming, that they would be calling, and that the quickest way was for me to call them. So, I called the contractors. When they came out, they were good. They tried to determine where the issue was and when they found it, they talked to 2-10 to figure out what was covered and what was not. Then they left, came back hours later, and fixed it. Everything’s been fine since they’ve been gone.

When we bought our current home, 2-10 was part of the package. It was transferred from the previous owner and I’ve had it for close to four years now. The submission part of the claim was the easy part. I went online and submitted a report that something was not working. Then, I went to a never-ending cycle of not good. The interaction and the service provided by the contractors were horrendous. Our washing machine has broken down twice in the last year and the latest one was just recently. It sounded like a fighter jet and it was just not draining, it was a mess. We had just recently replaced the drain pump and the circuit board and all kinds of other stuff.

My garage door came apart 3 weeks ago and is unusable. I have made 8 phone calls to the company—all have taken more than 20 minutes to be answered, and over 30 minutes to be completed. Many of the representatives that I talked to could not understand that my entire door was broken-not just the motor opener, and many did not seem aware of any earlier calls about this problem. This would necessitate a recapitulation of the previous calls I had made.

My husband put in a claim online to 2-10 and we had to do it late on Friday, so it was Monday when we were contacted. The contractor came out on the same day, and he was great and very helpful. The guy knew what he was doing and was able to explain things well. Things have been good since then. We had to knock a hole in our wall and the guy said that the home warranty would cover that but we need to file a different claim. My husband filed a claim on that, but we haven’t heard anything back about the contractor to fix the drywall.

I had a very good experience with my refrigerator claim with 2-10 Home Buyers Warranty. I submitted the claim over the phone and their rep was pretty good. Because we are going out of town, I told them to come next week and they were able to accommodate my schedule. The contractor came promptly and was good. He was not in a hurry to just leave and was pretty responsive to what we asked him to do. I was happy with that. The claim was resolved. And everything has been very good since the service.

Whenever I have a problem, I call 2-10 Home Buyers and they tell me what to do. The contractors contact us and they do a good job letting me know when they will be coming in. But for our claim for the gas water heater, a lot of things happened before the contractor came. I called 2-10 and they cancelled my request. There were confusion and miscommunication and I went through a lot of pain there. What the contractor told me and what customer care told me what the contractor told them was very different. When I asked the contractor, they said they never said that. I was in a tough spot because now, I'm talking to 2-10 who's telling me something and when I'm talking to contractors, they are telling me something, and then 2-10 is saying the contractor told them something else. It was a horrible communication from customer care.

I submitted a claim online to 2-10 Home Buyers Warranty for a dryer issue. The process was easy and straightforward. Within a day or two, a contractor came out and he was very good.

I have two properties with 2-10 Home Buyers and I've called them three or four times to request for service. The air conditioning company they sent to our townhouse was awesome. They were pretty quick on doing everything and scheduling was a breeze. Contractors have also gone out for different things at our house. But when we filed a service request for our stove, it took over 33 days to fix. It wasn't 2-10's fault though. The contractor they hired had issues with getting the part and diagnosed the symptom incorrectly. 2-10 ended up rerouting a different contractor to come out and that guy fixed the stove within 10 minutes of showing up to the house.

Submitting a claim with 2-10 Home Buyers Warranty has been generally okay. We have one thing where there was termite damage, so that was fine. The guy came right out and took care of it. And then, an appliance failed, and they came and looked at it but said that to repair it, we’d be without a refrigerator for three weeks. So, that wasn’t the thing that I wanted to hear. We ended up just buying a different appliance, and they sent us the money that they thought it would’ve cost to fix it. So, they buyout…

When I bought the house, I was signed up for 2-10 because there was extra money. When I had a claim, I called them and they set it up. Then, they called the repairman, who got in touch with me. It took about a week to get somebody out. The contractor was okay but he didn’t pay too much attention to what was going on with the refrigerator. He just told me what was wrong with it and so, l was having problems with the temperature and the freezing. The man said it cost too much to fix the refrigerator so they bought it out. It needed a motor. 2-10 sent me $477 to buy a new refrigerator but I don’t have the balance to pay on a new refrigerator so I just have the check waiting. I don’t know in what country they thought a refrigerator would cost that amount. So, I'm still in the process of trying to buy a refrigerator.

I spoke to three reps to file a claim with 2-10 because the phone cut out on me, then I had to call back and speak with another person. And then, the phone cut out again, and I had to speak with a third person. So, that part was kinda annoying but that was where we actually got the help that we needed. The first person was pretty good and the second person was better, but interestingly, not in a good way. Originally, I called in about my garbage disposal, my dishwasher, and my fridge all at one time, and I was told that I would have a service fee of $75 to cover everything. And then, 2-10 had a $100 voucher for if we needed a new dishwasher. Then, we could do $100 towards a new dishwasher, and they could take the $75 service and put that towards the new dishwasher.

My water heater started leaking, and my realtor spoke with 2-10 about it. Somebody come out the next day, and my water heater got replaced within that week. It was very fast.

I submitted a claim over the phone, and the people I talked to were nice, courteous and they got me help right away. The contractor has been out here a few times before, and when I talked to him, he said it was going to take a few days because he had to order a part. Then he came out right away and fixed it on the same day. The water heater is now working perfectly, and I'm very satisfied with 2-10.

I'm on my third year being with 2-10 Home Buyers Warranty and submitting a claim has been easy, as long as my expectations are managed. I always do it online and it's extremely simple. When the handle on my bottom door freezer broke off, I put in a claim but they declined to fix it because the parts weren't available. They gave me a replacement option or a cash offer. The replacement option wasn't anywhere near the style and quality of what I had, and the fridge was still operational. I took the cash offer and lived with what I have as there are no parts to replace the handle.

Originally, 2-10 Home Buyers decided that my dishwasher issue was preexisting. But then, when I showed them that I had an inspector’s report stating that it operated properly and my agent got involved, they then went ahead and sent out the repair people. However, they didn't do the complete repair and I'm still working with 2-10 on that. My liaison with 2-10 has called me every single week to check and see how things are coming along. She has been very attentive.

I've had my home warranty for approximately 1.5 years. I've had 5 total claims. 4 of my 5 claims that I made, I had to resolve on my own. The first was my dishwasher where the contractor just didn't fix it and the 2-10 told me I'd have to file a second claim. I ended up fixing it myself and later replacing it altogether. Then our heat went out - it was December with a high temp of 15 degrees and the following week not going to break 5 degrees. We went 5 days without and it was supposed to be another 10 days before they could get a part. 2-10 and the contractor went back and forth blaming each other until the contractor told me they can't help... I had to pay $500 (in addition to the $100 I paid to 2-10) to have it fixed independent of 2-10. My contractor got the part within 4 hours including drive time to get it.

We purchased 2-10 Home Buyers Warranty per our realtor's recommendation and we've had them for a little over a year now. Our experience was good the first year so we stayed. Our toilet tank started leaking so I submitted a claim. The contractor that came out was okay although he had to come back. He had to go to a different supplier for a part and he was back in less than a week. Since then, our toilet has been fine.

Our refrigerator wasn’t working. The stuff was going bad in the refrigerator and the freezing wasn’t freezing. It was easy filing the claim with 2-10. But the contractor took 10 days to get to our home. When they came, they couldn’t do any work. They said it was not repairable. They realized the parts were not available anymore to fix the refrigerator. So they put it in their report that it was not fixable, and we got the reimbursement check from 2-10. The system wasn’t bad, but it was summertime and we did not have a refrigerator. It took a long time to resolve the issue.

I recently had a problem with the electrical wiring, and I had no power in the garage. It defrosted my refrigerator and I lost everything in it. And then on the wall on the inside of the house that borders the garage, all the receptacles were out. I filed a claim with 2-10 Home Buyers Warranty over the phone. 2-10 sent out Pyramid. I called them over the weekend when everybody was closed, and I left a message on their service. They contacted me on Monday. It was prompt. I don't know what the electrician did to get the part to come on. But he was gone about a few hours, and the problem reoccurred. I called 2-10 and told them. And they said I would have to call Pyramid and get them back out here again. And I said, "Am I gonna have to pay them $100 again? Isn't their work guaranteed?" The rep I spoke with said that was the discretion of Pyramid if it's a new problem or if it was the old problem not resolved.

So far, the 2-10 Home Buyers Warranty reps I’ve spoken with over the phone have been fine. I've recently submitted a claim over the phone for a repeating plumbing issue. They've sent the same guy every time and he’s been fine. However, the sink keeps backing up. We think that it is probably the plumbing underneath the house. The way that it’s set up inevitably will clog and that is not something covered by the insurance that I am aware of.

We had a plumbing issue where water wasn’t running. The shutoff valve that was installed initially was bad. I made the first phone call to the plumbers after I called 2-10. I got ahold of the gentleman and he said he would get right back to me. But it wasn’t until after four days that he finally got back to us. They did a double-book and they wouldn’t show up on certain days. They also gave me a very long time of, “I will be there by 3:00 to 5:00 or 6:00,” and they wouldn’t show up. They wouldn’t even give a call.

Submitting a claim with 2-10 is frustrating because of the menu, trying to get to someone to talk to. But as far as submitting it, once I get to someone, it’s relatively easy. But it’s frustrating going through all the steps and answering, push this button, push that button. The water heater has gotten to where if the power would go out, the power would go out. The contractor finally figured out that it was lack of oxygen on the sensor and so, the whole water heater needed to be replaced.

I bought a previously owned home and as part of the contract, I was given a one-year warranty with 2-10 Home Buyers Warranty. I decided to keep it and have been doing it each year. Although I have not had a lot of claims, I’ve had enough that it seems to me that it’s worth having. However, when I had a water main break, it was not covered because it was outside the perimeter of my house. That was about $2,000 that I wasn’t expecting to spend and I wasn’t thrilled about it. Other than that, submitting claims online with 2-10 is easy as long as I can remember my password, which is always the hardest part of logging in. When I submit claims, I get an email telling me that the claim has been assigned to a contractor. They also give me the contractor's name and phone number. And I usually get a call from the service provider within 24 hours to schedule a time for them to come out and take a look. And my interactions with them have been fine.

I recently made an online claim for a plumbing repair and the process was easy enough, though it could be a little bit more robust. It'd be better if I could input more options on what I would like done with the problem. The contractor came out in less than a week and everything was fine, except there's still a small problem and I'm still trying to get that fixed with them. I have to contact 2-10 again because they've already submitted a new request to have that company come back and adjust the problem, but that company never followed up with me.

We’ve had coverage from 2-10 for a little over a year and we’ve done claims both online and over the phone. Initially, it was difficult over the phone because the person couldn’t understand my accent very well. Online makes it a lot easier but when somebody just picks up the phone, then, that makes it a lot easier as well. There was some issue with the gas valve on the cook top. When we turned the starter on, it just kept on sparking. When I called 2-10, they got a guy to come over and look at it. He said it needed some parts changed. I said okay and he contacted 2-10. They could not find the part, so 2-10 offered me a voucher to go and get the cooktop myself. The contractor was good and the contact for the cooktop was very good.

I submitted a claim for my refrigerator with 2-10 Home Buyers and the reps were very helpful. The contractors came in two or three days and they were helpful, informative and straight to the point. They found out that my compressor was gone so I had to get a new fridge. 2-10 gave me a buy-out option and the process went very smoothly. I recommend them.

I noticed my refrigerator was not cooling as expected, I went to the 2-10 website and submitted a claim. This was on a Saturday around noon. On Sunday I called 2-10 and was informed the contractor they had selected had until Monday to call me. I instead called them at 8am Monday and was told someone could be out on Tuesday. Tuesday they did send a repair person who determined what the problem was. Mac however did not turn in his paperwork, and as of Wednesday afternoon that hasn't been done yet. So 2-10 cannot authorize a repair, a small fan that circulates air from freezer to fridge.

Since our house was a little bit older, a home warranty would be a good idea with some of the appliances. I got coverage through 2-10 and when I had to submit a claim, I just went online. It was my first time and I had a tiny bit of trouble finding the “Submit a Claim” option, but once I found it, it was very easy. Navigating through the website was good and it was pretty intuitive for the most part. We were told that we would be contacted by the contractor.

The seller of our home paid for 2-10 Home Buyers Warranty for the first year for us. I just renewed it, and this is my second time to renew, so we've been covered for three years. I submitted a claim both online and over the phone. My first claim was over the phone, and the reps I spoke with were very helpful. And the latest two times, I did the claims online. It’s faster.

We recently bought a house and 2-10 was the warranty that was provided. I’ve had the coverage since April and when I had an issue, I called in the claim. We had a plumber who was a little difficult to work with. He came out and said the problem was fixed, but the faucet was still leaking. Then, he came out again and it was still leaking. Finally, on the third time, they decided that a new faucet was needed and I had to buy the faucet out of pocket. It was a little over $200 and 2-10 told me that was all I needed to buy and the labor would be free.

My air conditioner is working okay but it’s not working as it should. I submitted a claim with 2-10 on Wednesday and they referred me to an HVAC contractor. When I called the guy, he said he didn't know why 2-10 kept sending people to him since he doesn't do any work for them anymore. That was interesting. I called 2-10 back and they were very nice. They referred me to someone else right away and that person made an appointment now to come out and see the air conditioner. It was just a mix-up but it’s been rectified. Hopefully, everything goes well when the person comes out.

We had 2-10 Home Buyers Warranty the first year we had the house, and then we renewed on the second. The price was good and we just stuck with what we had. The only problem is I should be renewing at the end of September and I noticed that the rates had gone up dramatically. If that's the case, I'm going to look elsewhere. When I tried to submit a claim I just called the number that was on my paperwork, and then the rep said she was going to have someone call us. But she called me back and said there was no one in network, so if we could find our own appliance repair. That's what we did and the technician was excellent.

When I bought the house, I was told I was gonna get a home warranty, and then I got papers saying it was through 2-10. I had to make a claim with them and it was quick and easy. I called, then the people showed up and fixed the issue. They were really quick when they came, and I was pleased with that.

Our refrigerator stopped working. It wasn’t keeping cold, and there was water leaking at the bottom. Submitting the claim to 2-10 was fine. We normally do our claims online, but we did this one over the phone because it was a fridge. And we were kinda hoping to get it quick because it was our only fridge in the house and with four kids, that’s kinda hard. But we had to wait about three weeks to get somebody out here to fix it. The contractor scheduled to come out, and then, two hours after they were supposed to be here, they called to cancel. They didn’t know when they were gonna be able to come out because they didn’t know when their guy was coming back from vacation. We submitted the claim on July 14th, and it was finally fixed on August 7th. It wound up not even being the parts that they were ordering. It was just the thermostat on the fridge. They misdiagnosed the repair problem.

I submitted the claim with 2-10 Home Buyers Warranty over the phone and they gave me a number to call and told me what to do. They told me it was Roto-Rooter. I called them and they said they didn’t know anything about it and didn’t know anything about what your business was. So what they told me and what the person who I was supposed to call, was completely different. I called 2-10 back and they said that they would take care of it, which they did.