2-10 Home Buyers Warranty Reviews

After escalation, I was contacted by Hannah with the home office and she was phenomenal. She called on schedule, followed up with the contractor, assisted me with a temporary cooling solution, and maintained contact until we verified the issue was resolved.

I’m a Realtor, so I tell everybody about 2-10. When I first bought my house, I had 2-10 for 10 years or so and then I didn’t have it, and then I've had it again for about four years now. My company had a rep that came to see us all the time. I was very familiar with her and the convenience of getting people signed up. I've had good experience with my customers that have used 2-10, so it was the only way to go. There are others on the market, but I've had good success with 2-10. I feel comfortable using it.

I have a continued coverage for a year with 2-10 but I’m still in the process of an actual claim on my AC. I submitted it over the phone because there was a question I had that couldn’t be answered online and the process was very easy. The contractors that they sent out here have been pretty knowledgeable and very friendly. I feel like they were considerate because it was very hot here. The AC went out last year and another one went out this year, so I had two different contractors and they both did the job adequately. So far, I’m very pleased with 2-10 and it seems like they got right on it each time. It also seems that it was only the contractors and the ordering of parts that I needed to wait for, but it was immediate. When I had a need, they were right there.

After we closed on our property, the air conditioning quit. We had to call 2-10 for an air conditioning check and the problem turned out to be a minor thing that could be fixed easily. The young man who came out was very efficient and got the repair done in about half an hour. That was a big plus. Thereafter we also had a refrigerator problem. The ice maker stopped working and the spout in the front wasn't working either. Though for that it took a couple of weeks to get parts, the people who came in to fix that were very nice and they cleaned up after themselves.

The rate for my warranty with 2-10 has been going up every year. So I'm trying to figure out what options I have with that. For now, I just stay with them because every time the renewal comes up, I just pay it. Unfortunately, we haven't had to use the warranty too often. I am gonna be calling them to find out if they'll allow me to renew at a lower rate. Because there's a lot of other home warranty companies out there that have great reviews that are quoting me a lot less than they do.

We've had 2-10 Home Buyers Warranty for about three months and it has been pretty easy to submit claims online. We’ve had two small plumbing claims with them and everything has been all right. They sent someone out to take care of them, one was in the bathtub and one was a leak.

When I submitted a claim to 2-10 Home Buyers Warranty for my air-conditioning they got somebody out right away. When I did so again for my refrigerator, they got somebody out but then that person said it can't be fixed. They said they can order a new one or give me the money. I took the money to buy a better refrigerator and it was great. However, it's seven business days to get the check. Though I had to go 20 days without a refrigerator, I had a great experience with 2-10.

I called 2-10's help line and they processed my claim through. The contractor was professional, and I had no issues with him. But there was some confusion over what was covered. I had initially been told something was covered and then been told by someone out in Colorado that it was not and I had to work through that process.

We called 2-10 when the central air system stopped cooling but the first person who was supposed to come out never came out. Then the next couple of guys they gave us came out and fixed it but it went back into the same mode where it stopped cooling. Someone came out after Memorial Day to fix it and that was when it was fixed the first time. But that same night, it went down. I gave him a call but he hasn’t been able to make it back out. I’ve been calling to find out if they’ll be able to come back out and take a look at it again to see what the situation is, and it has almost been a total of a week now. It’s so hot and I have a five-year old and with him being in the house with the heat, it is starting to get to him. I’ve also called back to 2-10 for three days to see if I can have something done but it keeps going to the automated system and I haven’t talked to anybody after that.

I've been a customer of 2-10 since October 2018 and I've only submitted one claim. It was for the air conditioner and I did it online. It took five days to get a contractor out because of the nature of the request and the time of the year but it was great when they came out. There were no problems. Since then, the air conditioner’s performance has been 100%. However, there was a customer service representative that I've worked with a couple of times, and he was extremely rude and made it hard every time I had to talk to him. I've already talked to someone at 2-10 about him and they said that they were gonna try to do something.

When I first tried to file a claim 2-10, I called them on the phone and it was easy. But the contractor's timing was awful. The first time, he told me that he was gonna be here between 4:00 to 6:00. He didn't get to my house until 8:45 PM when I was putting my kids to bed. But I still made him do whatever he needed to do. Then, he had to come back and he told me that he was gonna be here between 11:00 AM to 3:00, which was great. I left work early but he didn't get to my house until 6:30 PM. And on both times, they never called. They just showed up. I don't have an issue with 2-10, they're great, but they need to work on the vendors that they choose.

With 2-10's automated system, I was unsure of what to select because I didn't know if I needed to call because of an electrical issue with the water heater or if there was a leak. I knew I needed someone to come look at my water heater but then I didn't know what was going on. I selected "electrical issue" and I was contacted after 24 hours. The techs came by and they said that the inside of my water heater is leaking so I needed to replace it. Those guys had to put in the paperwork with 2-10 first to get the claim approved. They said they would cover up to 200 to 250 and then I would have to pay the difference which turned out to be 80 bucks. We made an appointment for the Tuesday of following week which worked for me because I couldn't take time off work. Thus far, the new water heater has been great.

I've had 2-10 warranty for years and they're excellent. I had no problem submitting my claim. Everything was good. I called and they took some time to make an adjustment and figure out how they wanna pay me for my piece of equipment that went down. They sent me a check rather quickly. I used the check and I bought another unit. The installation team came and they did a nice job. Everything was done. I would recommend them.

I've had 2-10 since I bought the house which is a rental. My property manager submitted a claim and she said it sucks. She said they're slow and unresponsive. The tenant was without a fridge for more than a week and I had to get involved. 2-10 kept sending out the appliance company and every time they sent them out, it would cost me $150 service charge. So, it was like two services charges for 300 bucks. It was a pain in the ass and I couldn't get ahold of anybody over at 2-10. I probably will not stay with it and I'm gonna go to someone else. I would not recommend them to a friend and to anybody.

I am in the real estate industry and I've had coverage from 2-10 for four months. We use their rep in our office, Todd, and he does a great job for our agents and their clients. I've made claims both over the phone and online, and they're both great. It's pretty simple and easy. The contractors have all been good and they've done what they said they're gonna do.

The first technician that I've had through 2-10 didn't anything. So that delayed me a week, and I got two little kids. It took a long time to get all issues settled, but it's done. And then the second one that came out was great. The rep who I dealt with when I submitted the claim also got on with me quick.

We have been with 2-10 for as long as we’ve been here which is 15 years. My wife normally submits the claims but I’ve had to call 2-10 on the phone. I was transferred to another department the only time I called and once I got to the second person and explained what I needed, it was no problem. The part that we needed was gonna take a week to get, unless they went to another supplier which cost more money, and they can get it the next day. I was telling them that since it was a refrigerator, you gotta put food in it, so we needed the part the next day. They accommodated me and paid the extra money. They ordered the part from the other supplier so I was happy. I’m usually anti-extended warranties. I normally wouldn’t buy them at all but my wife insisted we get this one, mainly for appliances and so far, it has been okay. It was an expensive refrigerator, so it was better than buying a new one.

I'm happy with my 2-10 home warranty. It's nice that I can submit claims online and it is rather easy. Also, the contractors that they've sent have been great. They were friendly and efficient and they showed up on time. I liked the results and I would use them again if I needed to. All in all, 2-10 was very efficient, they responded quickly and there was no trouble at all.

I have been with 2-10 going on 21 years and up until about two years ago, everything was going along fine. The technicians that they sent out were very cooperative, very friendly and I have no complaints about them. However, this last year, I’ve had two problems and I’ve had a hard time getting my problems resolved. The first one I had was when my air conditioner broke and it was the third time it was repaired. It took a while for them to get the part and get it repaired. Then, I was told that the tub in my washing machine was corroded and had to be replaced. It has been over a week and waiting to hear from 2-10 about what they’re going to do. Yesterday, I spoke with the person who came out and looked at it, and they told me that they have received the part from 2-10, but it was the wrong one for my washing machine.

Submitting a claim was easy but I was not satisfied with the first contractor. I don't want 2-10 to ever send them to my house. They didn’t do anything. They weren't even in there for 20 minutes. I called 2-10, but they told me not to call 2-10. They said, “We got 30 days, so call us back in 30 days.“ It never did come on. So I called 2-10 back and they sent the other man. That man would not leave my house until he made sure my house was cool. They kept taking the temperature and someone said they would wait till it gets to a certain temperature before they would leave.

Submitting our claim to 2-10 has been very confusing. We had an emergency claim that we had to submit and we went through the wringer. We couldn't find the phone number to call. Also, it took a good 45 minutes to get somebody for us and the person whom we spoke to barely spoke English. On top of that, they gave us the wrong information.

When I purchased my home, 2-10 Home Buyers Warranty came with it. I just went ahead and renewed it with them and I've been with them for around two and a half years. The process to submit a claim is not difficult. They contract somebody and the contractor would set up an appointment. But the wait between the contractor and going back and forth with the contractor and 2-10 can be a headache sometimes.

My home has been covered by 2-10 Home Buyers Warranty for 14 years. I had a recent claim for a water heater that started leaking. And it was like 19 years old, so I knew that was what it was. Filing the service request with 2-10 was fairly easy. They sent out a fantastic guy, and he ended up putting in a bathroom for me. So, I liked him that much. He was a good guy. I would highly recommend him.

I purchased a home years ago and 2-10 Home Buyers Warranty was part of the closing deal. I kept up with it after that and I’ve been with them for seven years. It was easier to keep it and not switch companies since I already had it established. When I submitted a claim, I spoke to a representative and the interaction was good and easy. The contractor cleaned up after themselves and the interaction was also good.

It's real easy to submit a claim to 2-10. I prefer to call them. I think it is a little easier. Most things I do online but actually calling is just so fast. They pick up almost immediately. The issue is that the contractors come out and look at the issue first then they come out and do the repair later. I called 2-10 for a water heater claim on Monday and there was a pretty quick turnaround. I liked that 2-10 put in the emergency status but the company didn’t really recognize it too much. They came Wednesday to look at it and then came mid-day Friday to actually do the installation. It wasn’t unreasonable at the time. But when you run out of hot water, you don’t want to wait the whole week. We had a one-week-old so it was kind of rough.

It was really easy to submit a claim with 2-10. I did it online and the contractor that came out did a great job. They were really good, knowledgeable, kind and respectful. We still ended up paying about $800 out-of-pocket, which was a little surprising, but it could have been double that. Plus the experience with 2-10 was fast.

2-10 did their job like they were supposed to. They were very nice. But the contractor was irresponsible and did whatever he wanted. He came out, didn’t even do like five minutes and said, “This is our lunchtime. Let me get your credit card to take the $100.” 2-10 said they couldn't find another contractor so I totally understand. They already sent some parts to the guy and he told me, “As soon as I receive the part, I’m gonna come and fix the air conditioner unit immediately.” I called them, they called him, and he said, "It will be another two to three weeks."

American Home Shield has been very quick to respond to repairs needed to be done and my claim went very smoothly. The water heater was leaking and there was follow up with 2-10 to let us know that the claim had been approved and that the plumber would be contacting us, which he did right away to set up the appointment to have it installed. Everything went just wonderful. The plumber that came was very efficient, very quick and very good at contacting us and following up. And then, there was a little problem. The wrong water heater was sent and he let us know right away and said, "We reordered the correct one." He did a wonderful job. We've already recommended 2-10 to someone.

2-10 was purchased at the time that I bought the condo and I've been with them for a year. Some of the contractors that 2-10 has sent were large businesses and they knew the game pretty well. Some of them were smaller businesses and you could tell they were more honest with what they were doing. My water heater was leaking and it would make it easier for me to be able to use my own people. If I knew a plumber, I’d rather use the plumber than theirs but that puts it out of network and it doesn’t work well.

My experience with 2-10 Home Buyers Warranty was wonderful. So far, so good. I call them to submit claims and the customer service reps were all great, very friendly, and working promptly in making it happen. I had an issue, and they called and sent a company that was very nice. The service guys were very courteous, and they told 2-10 what the problem was. They promptly purchased the item that had to be replaced. Then they made an appointment, they came, they replaced, and everything was fine and dandy. We were very content.

I’ve had coverage with 2-10 Home Buyers Warranty for two years and they have been great to work with. I’ve had zero difficulty in submitting claims. One day, my air conditioner would not come on and I called them. They immediately dispatched a contractor in a day or two. The HVAC guys were prompt. They got in contact with me and scheduled, at my convenience, when they could come out. The timing was fine and the guy came out and had a look. He was very nice, polite and professional. He determined that it was an electrical issue with the electrical panel. The electrical service was not providing enough power to the AC unit. Then he left, and the electrical company came.

The water heater started leaking all over the place. The claim with 2-10 was easy but it took several days for it to get fixed. It happened on a Friday and I was trying to get it handled as soon as possible. They were saying that we had to wait to order parts. I was trying to understand but I tried to cash out and they low balled the whole thing. So, I was kinda forced to have to wait.

We are so dissatisfied with our home warranty experience. 2-10 does everything it can to get out of covering your claim. Our A/C went out at the end of the summer. It took weeks to get a repairman and then the one they sent had ** scabs all over his body. He was so scary, I would not let my daughter be at the house when he came. He eventually just stopped coming and another, nice young man came. 2-10 sent a replacement coil that was nowhere near the correct size, expecting him to refit it - of course, on his own time. When he refused, we had to wait another several weeks for the right part to come in. By the time it was all back in place - more than a month later, the weather had changed and we never got a good test of the repair.

I’m fortunate enough to have used them only twice and in the middle of one of those experiences now. 15 to 20 minutes phone calls. No easy way to communicate via email or secure message. My second claim on a central AC unit was due to smoke coming from the unit throughout the house. Was weeks before an HVAC tech made it out, first contractor never responded requiring a new one be sent, same pattern I saw about 10 months ago when reported unit not cooling effectively. The motor burned up, so I have diagnosis. Call warranty company, they need me to wait for them to assess diagnosis they don’t have yet. I had it in my hand, could fax or email to them.

First off it's $100 PER visit!! This is the first thing you need to ask. This is an outrageous price!! I had a home warranty where it was $25-50/visit depending. I put in my request yesterday for my AC that broke and my disposal. I called the AC company they referred me to today -- didn't come into the office until 9 am. They can't come out until tomorrow while temps are 100 degrees! We are melting and have a child and dogs. So no big concern there for 2-10. Called the plumbing company. They put the work order in and they have NO RECORD of my work order.

We had 2-10 when we first bought our house and we extended it. We’ve had 2-10 on the house that we live in going on eight years. Then, we have two rental properties and we have home warranties on those. Last year, the AC unit outside the house gave us issues and a technician came out. He said it needed to be replaced and he was going to notify 2-10. From there, we heard back that they weren’t gonna replace the unit outside. They were just gonna replace the compressor on the inside, which was the main piece. Even at that point, the technicians were shocked that they would put a new compressor in a unit that was 20 years old.

The ice maker wasn't working and the contractor has been wonderful to work with. The man who has come to the house has been the same person who has been coming. It took a couple of visits because he ran into some problems with it. After he fixed it, it wasn't fully fixed. Something froze up and they had to come back. I talked with them and they told me what to do and I did it. I called 2-10 and explained it. 2-10 called them and gave them a go ahead and it was all good.

When we bought the house, we were looking for a warranty company that we can afford. We went with 2-10 and it's my second year with them. They're really good. I asked my friend at work whether they pay more and it wound up pretty much everything is covered. Also, the reps and the technicians are really excellent.

2-10 was recommended to us and we’ve been with them for almost a year. My wife submitted the claim for the dishwasher by phone and she had a lot of interaction with the rep. They went back-and-forth around the decision to either cut a check to replace the appliance or to repair the part and to try to come up with a reasonable solution. The service contractor was great. We had a little communication issue around the timing for him to make the delivery but it was not a negative experience. We followed up with the appliance provider and they responded immediately. He was very through and very helpful in getting the appliance installed correctly and working properly.

2-10 was purchased for me when I bought my new home which I've been in for about nine months. They're very apt to tell you something might not be covered. The very first time I called them, they told me, "It's probably not gonna be covered." The second time I called them for another problem, they said, "Some things may not be covered." I didn't particularly like that. It was more about, "You might get a bill for what gets done," as opposed to saying, "We'll send someone out there to take a look at it and find out what's going on."

We've been covered by 2-10, which was recommended by my Realtor, for a few months and it has been excellent so far. We had a claim for our air conditioning unit that wasn't blowing cold air and it went fine. We filed it online and they sent a contractor that was not great but the next one they sent was fine. 2-10 promised me a refund on the one contractor who didn't do a proper diagnostic.

We've had 2-10 for almost a year now, but we are not renewing with them. We’ve had a couple instances where I’ve called and I’ve talked to people. We have had one garage door claim, where the springs broke, so I couldn't get out of my house. But there was a timing issue, so the contractor wasn't gonna be able to get out there. Then, we had sump pump failures, and I’m in the Kansas City area, and we’ve had 18 inches of rain. When I called 2-10, we had two inches of water in the basement and they said they might be able to have somebody out in 48 hours. My furnace could've been ruined if I just allowed that water to come out. So time is of the essence there. But 2-10 has a timeliness issue, especially with critical things. When I have water pouring into my basement and then somebody tells me, “We’ll try to get with you within the next 48 hours,” doesn't cut it because if I had actually waited, it could have ruined so many more things.

The homeowners we bought our house from got 2-10 for us. They paid the first year warranty and I gotta renew it this month. I found it easier to do a claim on the phone. You talk to somebody and tell them. I do most of my stuff online but their website is kinda confusing and navigating is not as easy. We had an air contractor that was not very professional but I contacted 2-10 and they set me up with somebody else right away. I haven't had any issues after the repairs and everything has been great. I have recommended 2-10 to new home buyers.

Submitting a claim online with 2-10 is easy, and they get back to you right away. Navigating through their website is a breeze. And usually, the contractors would get in touch with you within a day. The contractors come out within three to five business days. We've had good interactions with them, and I haven't had any problems. Having 2-10 is a great idea. It's a sense of security and peace of mind. If something goes in your home, they're on top of it.

We're very unsatisfied with 2-10 Home Buyers Warranty. It has been almost a month and we haven't yet received my service. When we reached out to them, nobody would give us a supervisor and nobody would give us any help. Then we got one supervisor who kindly tried to help, but when we called them back again, nothing happened. Then someone in the purchasing department tried to help us understand the situation. Finally, the parts were ordered after almost three weeks and they say that it's on the way. This was on Friday, but we still haven't heard from ADCO, the company that came out to foresee the problem, or from 2-10 at all about when ADCO is gonna come out. It has been a very poor experience.

2-10 is top shelf. I have had no bad experience with them. I've never had anything so easily done. Usually, when you have a problem whether you have paid for it or not, you either can't reach the right person or it takes forever to convince them that you didn't do this on purpose or it's just something that happened. But usually I call 2-10 and they send somebody right out. They look at it. If I'm covered, they tell me right away. The contractor is excellent. He was easy to talk to and it was a good experience. They've always been the ones to come here. The company's been easy to deal with. They know what they're doing. They also know that if there's something they don't understand, they call 2-10 and 2-10 clears it up right away. They tell them whether to do something or not.

Everything's been going well with 2-10 Home Buyers Warranty. I filed a claim for a sump pump and it was fast. I worked with the service contractor before on other requests that have come in, so I knew him very well. He's good.

I’ve been with 2-10 Home Buyers Warranty for two years and their service has been very good. I submit my claims to them over the phone and the reps have been very professional. In my recent claim for the air conditioner, the contractors came in in three days' time to do the initial assessment but the part took two weeks to come back in and I had to call them. Nevertheless, the quality of work was fine because the air conditioner is working again. 2-10 is a reputable company but I'm not impressed with their price increase. A 50% hike in price is just outrageous. So, I'm probably gonna be looking for another home warranty group and I'll be leaving them.

I've had difficulties with 2-10 with all the red tape that has to be gone through to get something done. There's a lot of procedures because it's a large company. Nothing takes place quickly. There was a time when we were without an HVAC. Submitting a claim for it online to 2-10 was very easy. However, when their first contractor got out to my location after 36 hours of filing the claim, he couldn't fix my problem.

I submitted a claim to 2-10 for an air conditioning issue and from the time I called, it took four weeks to get the part and have it installed. To assess the problem initially, the contractor was there a day or two after the claim was submitted. At the time, it sounded like it would take about two weeks but it took four and I'm real disappointed with that. I even called on a Monday and they got the part then I called on Wednesday to see when they were gonna bring the part but they said they were waiting on a PO number that could have given on Monday. The air conditioner is in good shape now. The contractor did a good job. I just think the communication between them and 2-10 was bad.

2-10 came with my house when I bought it. I submit claims on the phone and the hold times are a little long, but other than that, it's not bad. The contractors have always been great. They're friendly, helpful and considerate.

I submitted the claim to 2-10 online and it took me a minute to figure it out because I’m not super computer savvy, but once I figured it out, it was totally easy. There was a little bit of miscommunication between technicians. The first technician that came out diagnosed the issues and said that my compressor wasn’t working but couldn’t initially identify why hot air would blow out whenever I turn my thermostat to cool. The technician and I, working together, discovered that the reason that was happening was because my thermostat was also damaged and was turning the heat and air on at the same time. So, it was kicking heat on which was why super hot air was coming out of the vent, which totally baffled us.

2-10 came with our house when we bought it. We've been with them for three years and so far, we've had good luck when submitting a claim. My wife called in a claim for the fridge and it was okay with the contractor they dispatched. The display unit was half burned out and they ordered a new one and put it in but that was half burned out, too. I'm waiting to hear back from them and waiting for my fridge to be fixed. Other than that, 2-10 has worked for us. I wouldn't have been able to fix my dishwasher if I didn't have the warranty.

I had two claims with 2-10 and I think they can streamline things. The first problem I had was the toilet. I had to wait for somebody to come out, to get that 48-hour period before they show up, and they did. They looked at the toilet, and then they left. And then you get a call from 2-10, and then they tell me the toilet can't be replaced because of crystallization, and I'm like “Are you kidding me? I've only been here a couple of days. I didn’t crystallize.” So, I had to call my realtor, Michelle. She contacted some supervisor she knew because she does a lot of business with 2-10.

I had a water heater fail, and I called 2-10 and got a new one. The process was fine. The only thing is the water heater failed on a Friday, so I had to go without hot water until Monday. And I was told by the plumber that the lack of hot water wasn’t considered an emergency, so I had to wait for a business day. They said if I had no water, that would be an emergency, and they would come out to me on Friday night or Saturday. So, that annoyed me.

We had 2-10 once before when we bought the house and we let it go. Then, we bought it again when we were selling the house. We had a dishwasher that had to be replaced and we submitted the claim over the phone. It was simple and people were very responsive. The claims rep was very helpful. The contractor was very professional and he did a great job. We felt good about our experience with 2-10.

We’ve had 2-10 for two and a half years, which was when we bought the house and then, we just continued with it. I submit my claims over the phone and it is automated so, it’s fast. In my claim not quite two years ago, the original person they were trying to send out never contacted us, so we ended up going through somebody local. 2-10 was accommodating in that way and it was smooth.

2-10 was recommended to us. We bought the house in December and we've had them for six months. Submitting a claim has been relatively painless. I spoke to a rep when I filed one for the AC and it was very straightforward with the rep. There were some issues with the supply chain as far as getting the part it was no fault of 2-10 or the maintainer that came to fix it.

I had a leak at the bottom of my kitchen sink and I thought it was the faucet because there was a lot of water. I called a plumber to come to the house. Then, I called 2-10 Warranty to make sure that they were okay with having this contractor come in and do the work. The first representative said to go ahead and move forward, so I did. And then the contractor said he needed to get this money upfront and I said my warranty would be covering it.

I've been a customer of 2010 since 2001 when I first built my house and I maintained the warranty coverage with them for almost 19 years. There are other options, but I had had good experience, the price seemed reasonable, and they offered to some level the coverage that I needed. And up until this time, my experience in submitting claims with them were great.

2-10 was cheaper and better compared to other warranty companies and when I submitted a claim for the AC issue, it went very easily. Sometimes, you gotta talk to somebody else to get things done but with 2-10, I didn’t have to complain or get to a supervisor. That was great. I just called and spoke to the representative. I got a call on the same day. It was on the weekend too. That was surprising. Then a contractor was out the next day. It took him a week to fix it but they had to find the part and since then, the AC has been running great. The contractor was really polite and nice too. They tried to help with what they could, given the situation. All in all, I was very satisfied. I will recommend 2-10 Home Buyers Warranty in a split second.

I called 2-10 and told the rep what was going on, and they pretty much told me that they were gonna get somebody in my area to come and look at it. Submitting a claim to 2-10 and getting everything through was quick and painless. The contractor was nice and friendly. When the tech came out, he told me what was wrong, and then submitted everything and ordered it. It sucked that I had to wait to get everything done because of how hot it was. But overall, I didn’t have to do much, so it wasn’t bad. I would recommend 2-10 if anybody ever asked.

My experience submitting a claim with 2-10 Home Buyers Warranty was okay. I felt that mine was a different situation because my home has a split AC unit. So, explaining what was going on to an automated system wasn’t really helpful specifically. I ended up having two separate problems that Ready Heating and Air was able to take care of for me. I was a little bit discouraged at how long it took being that it was an AC problem in getting the authorization for parts to be consigned and shipped. It took close to a week and having no AC. I understand when I called, it was a Friday afternoon, so I knew there was gonna be some delay. And then it was coming before a holiday weekend, so I can only imagine the amount of volume. But I was discouraged that the solution took a week when parts could have been easily handled on the service provider’s part and then reimbursed instead of having consigned parts.

2-10 came with the purchase when we purchased our home in August of 2018. I made a claim one time on a Saturday before they opened and because they're on Mountain Time rather Eastern Standard Time, I had to do it through the automated system. But I was promptly called back. The contractor came right away that day because when I said it was leaking 100%, it had exploded in our garage. So, he was prompt to come but then, he said he could come back by Wednesday. I said, "But we're leaving Thursday of next week." He never indicated that he was coming back after that. It had to go through 2-10 for them to cover it. We were as quick as we could have been, and it was almost two weeks before he could come back out.

I was really disgruntled and unhappy with the claims process. From the time I initiated the claim, it took about 3 weeks before any repair was done to my house. They had to wait for the parts to be delivered and no one ever contacted us. I had to reach out to 2-10 to figure out the status or when someone was coming out. I called the repair place and they said they had been trying to reach me. Whoever 2-10 is contracted to does not provide emergency situation because I had a pregnant wife at home and we couldn’t stay cool. The AC wasn’t cooling. I had the temperature set for 72, but it would not get lower than 76 degrees. We had the baby that following Saturday, and we had to come home, and again, the AC was not fixed.

My water heater blew up and initially my claim with 2-10 was fine. They sent a company out to evaluate the problem. But it wasn't the smoothest process because they didn't treat it like it was an urgent issue. The whole house was without hot water for about four days, rather than giving me the opportunity to go out and just buy myself, and then just reimburse me back end. I don't think I would work with 2-10 again because they just drag their feet every step of the process.

We chose to go with 2-10 because of my Realtor here and we've been with them since the end of last year. Submitting a claim has been good. I called and spoke to a rep and it was great, as well as the service contractor. Everything was very satisfactory.

Our air conditioner compressor had broken and setting up a claim was very confusing because we were told that we didn’t have the coverage that we thought we did, and the vendor was given misinformation. It turned out that our services were covered despite what they originally told us. Eventually, it got straightened out and things got fixed. But we live in Florida and we were up in New York at the time, and it was a difficult situation to handle from a distance. The service people were great and they really advocated for us. The tech realized that the people at 2-10 were giving us the wrong information, so he pushed to make sure that we had the service that we were entitled to. But that shouldn’t have been his job. It should have been up to 2-10 to realize that they were mistaken. They had us down for a different policy other than the one we had paid for, so that was a faux pas on their end.

I bought a Rausch Coleman house. There was a whole year of the 2-10 warranty and it seemed real smooth. Anytime I talk to anybody, they were very helpful in explaining whatever. They seemed very knowledgeable and friendly. It’s been very painless and the customer service has been excellent. So I’ve been happy and continued to stay with 2-10. Submitting claims was pretty easy as well. I ended up cancelling the one claim I submitted but it went real smoothly and they were able to get the electrician I needed. He contacted me but after talking, I figured it wasn’t really an electrical issue. It was more of a user-issue of some light bulbs. There was some weird connection that wasn’t happening with one of the can lights. I had replaced a bulb and it blinked on and off for about 24 hours. That was why I thought I should call the electrician but of course, right after I did that, it’s been doing fine. I haven’t had any other issues of turning on or off.

We bought our house in 2005 and it had a 2-10 warranty on it, and we've kept it all these years. The only displeasure I’ve had was a couple of years ago when my microwave handle broke and they would not replace the door. Otherwise, coverage has been good. I’ve had to have a coil replaced on my upstairs air conditioning unit, and the company that came out was really nice and they got it fixed. I was very pleased. 2-10 keeps getting more expensive every year, and I've considered dropping it because of that. But I've paid so many years so I'd hate to drop it now.

Somebody I know had 2-10 Home Buyers Warranty and they recommended it. But the gas water heater claim we had with them was a terrible experience. Submitting a claim was not an issue, it was good, but it was a nightmare after that. 2-10 recommended one contractor. That contractor never picked up the phone no matter how many times 2-10 and I called.

Our air unit stopped working last Saturday. We called immediately and a technician came out on Tuesday. His report was submitted first thing Wednesday morning. I have called every day for updates (because no one was communicating with me) and tried to be patient. I explained each time I called that it is 100 degrees here and I stay home with my kids. This is a big quality of life issue for us. Every person gave me the same response that they are "doing all they can." I trusted they were until Friday midday when I called to see if our part had come in. They said it was scheduled to be delivered the following Thursday.

I submitted a claim with 2-10 over the phone for my dishwasher and that process was easy. The contractor came out, assessed it, and ordered the part but they never came back to fix it. The problem has been going for a month now and the contractor hasn’t called me back on it. They contacted me three weeks just for them to get the part.

We had a 220-volt outlet in the laundry room that didn't work and there was no washer and dryer here that didn’t get picked up on our previous home inspection. When we went to fire it up, the wires were missing. So, the team that was sent out traced it down and found the wires and reconnected things. Now, we have a working dryer in our laundry room.

I've been with 2-10 Home Buyers Warranty since I bought my house about two and a half years ago and submitting my claim over the phone has been easy. It took a week to get the compressor for my air conditioner, which was a long time. But everything else has been fine. My air conditioner has been okay since the repair.

When I submitted a claim for the dryer to 2-10, their system went automated. I did not like it because I was trying to submit the claim over the phone via the internet and it was just not user-friendly to me at all. They need an option where if you need to speak with someone, you hit zero. Everything went perfectly with the contractor though and everything has been working fine since.

I’ve used my own contractor, because any of the contractors that are in network for 2-10 puts me at the end of their schedule. So, typically, if I wanna get serviced, it’s two to three weeks of wait. Also, I had a hot water heater that just went out, and to replace it with the like model, it was $1,700. And 2-10 offered me a buyout of $1,000. 2-10 said that it wasn’t their fault that their contractor was two weeks out, that they couldn’t do anything about that and that it was just kinda the way it went. And that’s easy to say when you’re on the other line and it’s not affecting you. But I had a brand new baby in the house, and we had no hot water. I would say, "We’d work with you a little bit more with contractor," or they would have contractors that would be available, with more than just one option. That would be nice.

I made a claim over the phone and I wasn't too impressed. I'd made claims several times before when purchasing other properties, so I expected that the person from 2-10 would be a little more knowledgeable about their offers, and that didn't happen. When we asked for them to come out and check out the washer dryer unit that we were having problems with, they said that if it's functional, they couldn't come out and look at it until it broke. That didn't make sense. I also asked if they could come out and check the HVAC because the season is changing and we wanted to make sure there's enough Freon, and they said they couldn't come out until it broke. He wouldn't make that phone call to request the service and I ended up getting a warranty with Sears. He has to be knowledgeable and a little bit more sensitive to first time homebuyers.

2-10's service has been poor and inefficient. The quality of the people that come to visit is marginal to below standard. You have to wait a long time for service. I’m three weeks into a dishwasher repair that I had to reach back out three times. I wouldn’t use them again and I wouldn’t recommend them.

When we bought the house that we live in now, the previous owner had 2-10 Home Buyers Warranty and we’ve kept them for three years. I submit claims over the phone and the customer service has been great. They take the information and then tell me who they’re sending the work order to and that I should be hearing from the contractor. The contractors have been good so far.

I submit my claims to 2-10 online. I've also had to do it over the phone and the customer service is not great in comparison to other companies I normally work with. But it's not like what I expected when I got involved with a warranty company. Also, the response and working with the contractor is slower than what it should be. For instance, in this particular case, my issue has still not been resolved. Our first contact to 2-10 was the end of April and it will be my third visit about the same air conditioning unit. The AC quit cooling a day before yesterday. We just paid to have it completely filled with Freon, which cost me almost $250, and it froze up. Usually, the reason it freezes up is that it doesn’t have enough Freon in it. So, obviously, there’s a problem. The first time we can get a guy out to take a look at that equipment is June the 3rd.

There was a clog in the toilet and we used plenty of stuff that didn't work. It was hard to get appointments with 2-10 and so, I’m super disappointed. I called them up on Monday or Tuesday and then by Tuesday, 2-10 said no one could come until Friday. The toilet was stinky, so I had to call someone else. I ended up spending money out of my pocket for a same day appointment. I was unhappy. I paid them the $700 and then I paid $400 from my pocket. I don't know if 2-10 will ever reimburse or not, but I would try it.

I filled out the form at 10 o'clock at night and got a call from 2-10 the next morning. I got scheduled for the next day for the contractor to come out when I was available. The contractor was great. He was nice, knew what he was doing and explained everything to me really well. Plus, he did the service on the same day. All in all, submitting my online claim with 2-10 was super easy.

2-10 Home Buyers Warranty has the best package, but their customer service is mediocre. I had a gentleman who interrupted me, told me that he was gonna escalate the issue to a supervisor and that they were gonna call me back that day, but nobody ever did. So I went around and figured out a different way to get my problem resolved instead of going through them. I also had one technician who never even called me to schedule anything. I couldn't find them online and they didn't have a working phone number. When things work, it works, but when it doesn't, it really doesn't work and 2-10 doesn't do much to help.

I bought my home about a year and a half ago and 2-10 was offered with the home by the sellers. It’s good interacting with their staff and I’ve had good success with the claims. The only thing that I would change is I have coverage on the roof, and I have to look and see if that was an extra thing that I paid for. I had a roof problem and they would not cover it because they thought the problem was caused by an issue with the chimney. I’m not asking them to fix the chimney, I’m asking them to fix the roof. So, that is an exclusion to that portion of my policy. I wanna make some changes next year in my coverage with respect to that. Overall, I'm happy with the work that I have had done and the people they've sent out.

2-10 Home Buyers Warranty's contract was less expensive than other providers. But it takes two or three days to get my stuff, like my appliance, which took two days. I submit claims both over the phone and online. I don't like the computer thing, though. Other than that, I like my interactions with the contractors. All of them are good. Plus, the contractors fix whatever issue I have.

2-10 was suggested by my realtor and I've had coverage from them since December of 2015. We submit claims over the phone and customer service tells me who will be contacting me and gives me a timeline, so that’s nice. They understand my problems and they are sure that they're getting the right type of person out to help me. Also, 95% of the contractors have been great. I had a couple of young kids that maybe needed a little more knowledge on their job, but otherwise, it’s been really good. It’s a reasonable rate for what I use it for, and I will continue to use them for more years to come.

The Realtor picked 2-10 as my home warranty and I've been protected with them since August 2014. When I submit claims, it has been kinda hit or miss. It’s good because a resolution always ends up happening. But it is a lengthy process. One time, I had to go several months without AC, going back and forth. I didn't have to pay to have my AC fixed, but I also went without AC for five months. Dealing with their reps is always a fight. Other than that, the contractors are great.

I had a previous claim with 2-10 that was horrible. I submitted a claim for an appliance, and the people that went out to look at it said they wouldn't move the range because they were afraid that they were gonna damage it. So I had to go find somebody else myself. But recently we needed a new main breaker and our service request with 2-10 went fine.

When I bought my house, 2-10 came with it and it's coming up three years. Submitting a claim is alright but it takes a little while to get a service tech out to the house. It seems that majority of the service techs are not local to Richmond. They are either coming up from the south or north and usually a good distance away. I've had claims on my wine refrigerator, garage door and AC over the last three years. The claims reps have been excellent. They have good communication skills, attentive to what's going on in the conversation and informative. The contractors have been good but I was impressed with the knowledge of the one who worked on the AC. He came in and figured the problem out quickly. He was very thorough.

I recently did a claim with 2-10 online through my computer at work. It was for my washer and dryer. When I make a claim, a contractor usually gets out within 48 hours on average. For this claim, they misdiagnosed the problem but they were right on top of it. They took care of the problem on the second trip. They were also good about explaining what was going on to us. Our washer and dryer has been working great since the repair.

I have been without my air conditioning since May the 7th. Today is May 22nd. I have had an AC contractor come out and electrician come out. Each one wants to blame the other for the ongoing issue. Today I get a phone call saying that the air conditioning contractor will not be here until June 5th. UNACCEPTABLE!!!! That will be almost one month without any air. 2-10 Home Buyers extended warranty contracts these unprofessional companies to come out. My air unit is 1 year old as well as my electric and my home. I can not believe companies treat their "loyal" paying customers this way. A person with CHF and with a recent back surgery. All they can say is, "Hire an outside company and we will reimburse you."

We were searching for a home warranty and found 2-10 Home Buyers Warranty. At the time, they provided the best deal so I went with them and we've been with them for over 20 years. Submitting a claim has generally been good. I usually do it over the phone and the reps have been good and courteous. Within 24 to 48 hours, they usually send out the contractors who would call, come in, do what they need to do and their work is done professionally. This last time seemed like it was a long time getting work done needed, though. A furnace went out and it has been more than a month and they just got around to getting the parts. We would call them and it seemed like they were disarray, so we really weren’t happy with that. But other than getting this heater unit repaired, everything else has been done well.

We've been with 2-10 for six years and submitting claims online has been pretty easy. When we submitted the claim for the dryer, we opted to get a replacement and not a contractor. We bought the replacement and 2-10 gave us a check for it. We got the check faster than we expected, which was good.

I file my claims with 2-10 over the phone. Their reps listen, and then they're attentive enough to talk back about the problem and know what the problem is and help you resolve it. I recently had a claim for my air conditioner for a part that is going bad on it. There wasn't a contractor in the area in the network. So 2-10 told me I could go out and get someone, so I did. I had to take care of it myself. I had a certain set like $45 or $65 for a service charge that I was responsible for. 2-10 helped me. It is an ongoing situation. It's an air conditioner, and they agreed to repair that. They wanted to order the part themselves and send it to a contractor within their network, and have them put in the part. And we're waiting for that to happen. So far, I haven't had a problem with them. They've been very good. I'm hoping that we'll find a resolution and it will happen, and they'll put the part in, and we'll be okay.

I've had 2-10 for over two years. It was given to me with the house when I bought it and then I renewed after. Everything has been good. After I submitted my recent claim, it took the contractor a couple of days to come out and they did great.

We’ve been in the home for two months and we have 2-10 as our home warranty. We’ve only had one claim and the online process was pretty efficient. The site was easy to navigate. When I did it, it said a contractor would be reaching out to me in 24 to 48 hours. So, I did know the time frame. We’re overall pleased with the timing, the service provided, and the coverage.

When I bought the house, my realty agent had 2-10 as part of the contract that the house would come with for the first year, and after that, I kept renewing it. I've always been able to talk to a person when I need to, and the wait times are not ridiculously long. It seems like everybody is pretty much on the same page. Most representatives will give you consistent information. The only issue I'm having now is I put in a claim a week ago, and my air conditioner still isn't fixed. I live in South Texas, so it's very hot already. The tech from Mr. Snowman said he's not gonna be able to come until Monday, so that's a week and a half without air conditioning. I've already paid my deductible and the non-covered cost, and I still don't have an air conditioner. Other than that, they'll always call and give you a heads up when they're on their way. They're good people and it's a good service. I would definitely recommend them. They're an easy company to work with.

We got 2-10 warranty when we bought the house, and we've been with them now for about five months. They sent out the contractor to fix the air conditioning because the air that was coming out was not cold. Then the contractor made an appointment and they came on time. They fixed something on the main switch, and now the air conditioning is working good.

We bought the house in October and 2-10 was part of our closing deal with the sellers. I tried to make a claim online, but there wasn’t a specific request for exactly what was going on with our plumbing issue. So, I called them and the rep submitted it as a snaking even though we had to get the drain replaced. The contractor took care of it all in one day. He had to do two trips and he had to go buy more stuff to fix the problem. He was great and I liked him a lot.

I have a builder warranty that came with my new home and I also purchased my own through the same company to cover my systems and appliances after the 1st year was up. This was the first time I submitted a service request for my ac which is not working/no air flow in 3 of the upstairs bedrooms. I filed, the tech came out and I paid my $75.00 fee/deductible. He was here all of about 2 minutes, out of the attic and already stated the work was not covered.... Somehow he knew my coverage would not cover it.

I recently submitted a claim online to 2-10 for my plumbing and it took a day for the contactor to come out. He was great and I was impressed with how knowledgeable he was. We didn't know anything about plumbing so, he explained in a way that we could understand. Since the repair, everything has been great.

2-10 was the one that my realtor told me about. I purchased their warranty and I have them since October of last year. So far, my interactions with their reps have been good.

I had 2-10 when we bought our house two years ago as recommended by our realtor. I had the warranty for the year and then we had let it drop. But recently they helped us sell my husband’s grandmother’s house and our agent was saying, “You should really look at getting it back.” And it has been worth it so far since they need to replace the entire ac unit for me. Normally, those things cost several thousand dollars. The people themselves has been great, but they also have some kinks in their system.

I have 2-10 since 2014 and recently, I submitted my claim to them over the phone. My interaction with their reps was positive and they sent the contractor out within a day or two, which was pretty quick. Then, the tech who came out took care of what we needed and the air conditioner's performance since then has been good.

2-10 provides good coverage. However, when submitting a claim with them, it's a little difficult to get an actual person on the phone. The automated system is complicated and you have to keep going around and around and around. When I made a claim for the washer, I was contacted the very next day with the guy to do the repairs. He came out to diagnose the problem so that happened quickly. But once he ordered the part, it took about three weeks to get it. 2-10 did not update us on what was going on but the company that they contracted to do the work did. When they finally got the part, the contractors did an excellent job. They scheduled me as soon they had the part and as soon as they could get in, and they fixed it.

When I called 2-10 to make a claim for appliances, it didn’t work to make a claim. I had to pay $100 for a technician to come and do a repair. They also told me if the appliance didn’t work next time and it is not related to that repair, I have to pay another $100. It didn’t work for me to pay $100 when I can buy then use the appliance with an almost similar price. So, even though I had the appliance problem, I didn’t use the warranty. Thankfully, I didn’t have any other things breaking.

There was a bit of a mix-up when I submitted a claim. And when I called 2-10 back to verify, they did not understand what I was saying. I originally did the claim online and the process was kind of difficult because where I thought that my problem should be listed, it was in its own separate category, which was weird to me. I was having an issue with clogged drains. And instead of being under sewer, it was under its own category called snaking. They were asking for further information but it didn’t make sense for my issue. And then, I saw snaking after a while. The problem was not resolved and I had difficulty securing follow-up appointments with the contractor. So I had to go with somebody else to fix the issue, and they were able to fix it for less. Also, it is unfortunate that bigger ticket items are not covered bu 2-10, like for the cleanout.

My recent claim experience with 2-10 Home Buyers Warranty was good. I did it with a person and their customer service was alright. Also, the contractor was cool, but what I needed wasn’t covered by my insurance. The claim was for a flue pipe. I had to pay for them to come out here and look at it. Then, I had to pay for what was not covered. I was a little sad, but the insurance is still good to have. 2-10 can come in handy another time.

It’s been over 2 1/2 weeks since we’ve requested for our AC to be fixed. Contractor came out and needed to order a part. We were told 2-10 had ordered a part 2 weeks ago and no one has contacted us. We were told 5 business data for the part and it would be fixed. There’s been a lack of communication and it is getting hot outside. Having been told that it would only take a few days, now that it’s taking weeks is beyond me. I’ve informed them I need it taken care of as soon as possible, as I have a newborn just came home. There’s no reason it should be taking this long, not to mention, I have to do all the following up. No information or communication coming from them unless I call.

I don’t like 2-10's overall claim process only because they use off-brand providers. It’s just a bad process when one does business with people that have really low rating. When I submit a claim, I always feel like I get a runaround. I have to call this number, call back this one, call their claims department, call their separate department for this. It’s never an easy conversation. It’s long and drawn out. I have to have an hour and a half to call them.

2-10 provided an adequate service but some of the communication could've been a bit easier. Sometimes, the online process would work, but more often than not, their website wasn't specific enough for me to submit a claim. It would ask me which system I was gonna submit a request for and when I would pick a system, it would have a list of things to submit for. Then, if the specific item that I wanted to submit a claim for wasn't in one of the options on their lists, it wasn't always clear how to submit my different claim.

When we bought our house the previous owners included 2-10 Home Buyers Warranty in our agreement. We’ve been with them for a little over a year and a half. So far, I've submitted two claims for an AC repair. I did it on the phone and got the automated service for the most part, but it was clear and concise. I spoke to a rep during the first claim and everything went great. I was very happy with the customer service. The overall claims process was very easy. The interactions with the contractor have been good. I had the same guy come out twice. He was really nice and very forthcoming with any and all information. It was a good experience overall.

We’ve had 2-10 for almost two months now and our experience has been good so far. I go online when submitting claims and navigating the website has been straightforward and intuitive. Overall, the technicians have been great. There was a technician who was not primarily an English speaker and there was a little bit of a disconnect but the quality of his work was good. We've had a few problems with our house and they've significantly helped us mitigate the cost of it. I have also encouraged our friends to negotiate home warranty when buying a house.

2-10 can do better as far as explaining what things are covered and what’s not covered. We had a broken water bibb outside that was connected from my house to the outside, and 2-10 said it wasn’t covered because it was not on the foundation. But other than that, everything that we had claimed was done well. When I file a claim, 2-10 would give me the name of the company handling the claim and the callback number to follow through on the claim order. My experience has been all right. They also gave me a discount for our yearly renewal because we’ve had them since day one.

I’ve had a horrible experience with 2-10. We tried contacting them. ‘Till now we’ve had several issues that have not been rectified completely. We’ve had out-of-pocket expenses that makes the cost of owning the home warranty essentially worthless. 2-10 has been useless. It’s been a waste of time. We’ve wasted our money.

When we bought our house, it was 15 years old and the appliances were probably 15 years old too. So, we thought we ought to get the warranty. We got one from 2-10 and we have them for two years now. The service was really good. You call in about a problem, you get somebody out, and it gets fixed. There’s no hassle and the process seems to be very smooth. Everyone’s always wanting to help which is not always the case like with a health insurance company. Their first thing is always deny then you got to go fight and all that kind of stuff. So, it was a breath of fresh air to have a company that stands by what they're selling. We don’t want stuff to break, but if it does, we’d like the assurance that it’ll get fixed on a timely basis, done right, and you don’t have to go fight tooth and nail.

2-10's claims process over the phone was good. It was easy and I have no complaints. The contractor was responsive and the guy was pretty informative when he came out.

When we called for my most recent claim with 2-10 Home Buyers Warranty, it wasn't a very good experience. The person whom we talked to asked us if our microwave was a total failure. We told him that our machine works but then there's a loud sound emanating from it. He never told us that our claim would be denied because the machine was still working. So, we went through the process and we had a contractor come out. The contractor said that he would be back with the part within a couple of days. He said we had his word that we were gonna go get the microwave fixed.

My experience with 2-10 has been terrible. When I call them I'm on hold forever. There are delays in getting back to us as well. Previously, they sent an AC guy to us to look at our AC. He didn't call for three or four days even though I called them several times. When the tech came, he said that this and that needed to be changed. He said that they will send the request to 2-10 and I should call 2-10 and they would approve it.

It's easier to submit claims with 2-10 on the phone if you wanna talk to someone and I'd rather talk to someone. But it is a bit of a pain in the butt to get to that person. After waiting and going through an automated system, you end up talking to someone who will ask you the same questions all over again and I don't like that. But other than that, they are good. Recently, I had a claim for the heating system and the tech they sent out was really nice. He was thoughtful and he adjusted his time for me.

Our home is an original build year of 1996 and with homes that are a bit older in age, it seems to be a more standard practice with home buyers to acquire a home warranty. We were using standard market practice of acquiring a home warranty at the time of purchase. The home seller selected 2-10. Submitting a claim with them has been convenient. It’s been simple and I like that 2-10 has the tendency to offer a voucher or a refund towards the replacement of the appliance. It's kind of leaving it at the discretion of the consumer. A home that’s old also has a tendency to have older appliances. So, that’s been a convenient feature of 2-10.

I've been using 2-10 Home Buyers Warranty for fifteen and a half years, and have had a good experience. Submitting claims is fairly simple. I would usually call on the phone and the reps have been very helpful. I would tell them what has happened and they would send somebody out. Usually, they would tell me that someone is gonna call within 24 hours. The interactions with their contractor have all gone well, except for the one time we weren’t pleased with the provider they sent. The provider was horrible and when 2-10 tried to intercede, they were horrible to 2-10 on the phone as well.

Previously, I had another company that was no good and someone told me that 2-10 is really good. I went with them and submitting claims has been pretty good so far. However, I'm wondering what's going on with my microwave above the stove. It has been two and a half weeks. The contractor came by and looked at the microwave. He saw some burnt spots and he said that I needed a new one. He recommended it for replacement to 2-10. They just have to make sure they can find a replacement.

2-10 is a professional company. They have been around for as long as I can remember as a real estate agent and I’ve been doing this for 30 years. We have several properties that we manage and some of them have 2-10 warranties. When we have a claim, we either go online or call in to submit it and the reps we talked to so far were very polite and cordial. We didn't have any difficulty dealing with them. Normally, we'd get an expectation of when the contractor’s gonna call us, which is about 24 hours, and that would be met depending on the claim. For some plumbing and AC claims, it depends on what the contractors' schedule would be and some of them have been very lax and didn’t get to us immediately. We also normally call 2-10 and complain if we don't get a good contractor.

I had an issue with my washer and dryer. I submitted a claim over the phone with 2-10 and the rep I talked to was good. She answered all my questions and made sure I understood everything. Then, the tech came out three days later. His professionalism was good and he explained what he did. He said everything was right, then he said that everything was good. But when we went to use the washer at a later date, it was still doing the same thing.

I've been satisfied with 2-10. It's definitely worth having. They were just more delayed than if I were to do it myself. But it's worth it in the long run. I'm a Realtor and they are referred in our office a lot. I refer them to all my clients and I want to use them myself. I like to call people so I always call them. I'm never on hold for a long time. But there was a miscommunication a couple of times when we were trying to do our dryer and they ordered the wrong part. But then it was fine and the other one were decent. A couple of times, they had to get two opinions before they replace a system. But that's understandable. Like right now, we're without AC. But it's gonna be replaced on Monday.

When our air conditioner went out, my husband was really impressed with the gentleman who came out. We expected the worst, and the AC guy was awesome. However, when our water heater kept going out, 2-10 sent somebody out and I was told I was going to get a refund if they couldn’t do anything for it. They couldn’t do anything for my water heater and they kept procrastinating. The contractor kept telling me, “I can't fix anything until I get approval through 2-10.” They also tried to tell me that it was gonna be $700 or $800 to replace my water heater. There was no coverage. It was like I might as well have just purchased a water heater and had somebody come out and do it myself.

Our experience with 2-10 has been nothing short of completely awful. We put in a work order for a non- working AC upstairs on March 26. They tried replacing one part but it didn’t work. The contractor (who has been great) recommended replacing the unit. 2-10 initially said they would to both us and the contractor. Then radio silence for over a week. When we called to find out what was going on, they changed their mind and wanted to try another part. Which no one ever ordered. We were told multiple times the part was ordered, but it never was. Even the contractor couldn’t get them to order the part.

!!!BUYERS BEWARE, IF YOU DON’T READ ANY FURTHER, PLEASE DON’T PURCHASE 2-10!!!! Today (5/16/2019), I contacted 2-10 HBW to request reimbursement for an urgent furnace repair. My furnace went out at 3am and I called a certified HVAC Company to do urgent repairs. It was 40 degrees out and dropping and I have a newborn. The repairs were done. They first replace the igniter, then realized I had a bad board. I paid for the repairs as it was urgent $816.00 for both items.

I had a hot water heater leak under the house and unfortunately, since this is a rental home, I didn't want to have it the way it was built. I submitted a claim with 2-10 online on a Friday afternoon and they said the tech would call me back in 24 hours, but that wasn't the case. I had to reach out to him and the problem wasn't taken care of until Tuesday the following week. So, my tenants were out of hot water for almost a week. 2-10 also said that they were gonna pay for the hot water heater repair and maintenance.

We have 2-10 since last year and we speak to a representative when we submit our claims to them. When we filed claims for our garage door & AC, which were simple ones, there weren't any issues. But recently, there was an issue with the toilet and I filed a claim online with 2-10. Then, my wife followed-up with a call which went smoothly. We ended up getting a plumber that was outside of the network, which was fine because 2-10 would reimburse us for it. We just had to pay upfront and they'd reimburse up to $500.

2-10 was a warranty that was gifted to us when we bought the house, and it was convenient that we stayed with the company. For the most part, it’s been pretty good. I just didn't like this last service that I received because they didn't repair the issue. Up until this last one that came, I was very pleased with the technician that they had sent out.

We had an issue with our refrigerator and it was easy to submit the claim online with 2-10. They were great and their communication was fantastic. But the contractor that they sent out sucked. They were terrible and 2-10 should never use them again. They came out two days later and they took our $100 for the service fee but didn’t do anything like they were supposed to.

I’ve been with 2-10 for almost two years and generally, I prefer submitting claims over the phone. However, their automated system takes forever to get through. I know they’re trying to have calls shuttled to the right place but the process is tedious at times. They should give me someone to talk to. I only had one claim last year and it was fine. This year, there has been a few and there has been a lot of confusion. I talk for a living. I’m very clear about what is wrong and what needs to be done. I paid $200 for two guys to come out here and do nothing. The guy looked at it and said they couldn’t do it and walked away. I gave him a $100 check for just walking on my door. It was the same thing with the issue I had on my stove. We had a gas leak downstairs and I smelled gas coming up. I thought it was coming from my stove. The guy came out, checked it and said it was fine.

I submitted a claim for my dishwasher online to 2-10 Home Buyers. The process was very easy and their contractor came out the next day. He was very professional and I would trust him again. However, he ordered the part and he never told me the part was coming to my house. He said that the part was coming in Saturday so he would set up an appointment for Monday. I asked him why don't we wait until the part comes in. So, I waited 1 to 5 on Monday because I thought the part was coming to him. The next day, I called Sears and said asked why didn't anybody show. That's when the guy on the phone said, "Oh, you weren't told the part comes to your house?" So, 2-10 had to reschedule.

I've been with 2-10 for seven years and every time whenever I’ve had an issue, customer service has been very courteous and helpful. They’ve always set me up with a date and time, and it’s worked out. I’ve never had any issues. Yesterday, they called because my payment was declined because I haven’t had any sufficient fund. They've been keeping me updated so it won’t affect my credit reports. I was able to pay it online. It’s a good program and I’m gonna continue to use it.

When we purchased our home, our Realtor negotiated the 2-10 warranty into our purchase. The most recent go-around has been incredibly frustrating. We, back in September, had to submit a claim for the microwave which completely quit working. They came out and fixed it. And then, last month, it quit working in the exact same manner. We called 2-10 and got a claim submitted. Unfortunately, that process did not go smoothly. I got an email right away saying that the claim had been dispatched, but then I never heard from anyone. So, I called back to 2-10, and they said it was not dispatched and it was gonna be another three days. And I told them I had the email so I was totally confused.

My claim with 2-10 went great. My mom was watching the house. We were out of town on a cruise, and she did it online. The contractor came quick and he ended up having to come back because they had to do a replacement.

I've been with 2-10 since June 2018 and they have great customer service. The claims process is very easy. But what I don't like is the fact that when I put in a work order, it always takes days for someone to be sent out to my home. When I call, I feel like my things are emergencies like the first time I made a claim because I had a gas leak. I had to have my gas shut off which caused my hot water to be cut off. My water had stopped for two weeks. This time, I made a claim regarding my air conditioner. The issue had to do with the AC's Freon and 2-10 sent out Adanac Air Systems. I called Monday and no one came out until Friday. I don't like the fact that the timeframes are a little messy. Other than that, everything is okay.

I filed a claim online for my swimming pool and there were some simple fixes that 2-10 should be covering but they don’t. The issue was with the pop-up jets, which is a part of the pool system and it starts with the above ground stuff. Part of their explanation was that if it’s in-ground, they don’t cover it. So, I had to pay for a contractor to come out. I've had them for three years and this is pretty typical with them.

I’ve been working with 2-10 Home Buyers Warranty for at least six years. I’m a real estate agent and I handle my clients' claims with them. Lately, we’ve been setting up an online account for buyers and helping them work through submitting the claim online but in the past, I would typically call 2-10. I love their service reps. Interacting with them has been a good experience, but my experience submitting claims has been varied, mainly because of the contractors.

Recently, our AC was out again. Submitting the claim with 2-10 was easy. I just called in, hit two or three buttons, and it was done. We submitted the claim yesterday morning and around 6 o’clock, we got a call from the contractor. They're coming today at 3:00. So, it's not long at all for someone to be scheduled to come out. A few weeks ago, we had a problem with the same AC unit, and the same contractor came back out. We had to wait a few more days for them and it was a little warmer at the time too so it was a little more unbearable. Also, it wasn’t covered under the warranty. We will probably end up having to get a whole unit ‘cause this is the second time in two months that we’ve had to call somebody.

We are Realtors, so we have known about 2-10 professionally for longer than I can remember. I've had direct experience with other warranty companies that were less satisfactory than the 2-10 for the most part. So, 2-10 is the one we tend to promote most often and that’s the one we’ve had on our personal property for a number of years. But my last experience with them was decidedly not positive.

Usually, I submit claims over the phone to 2-10 Home Buyers Warranty. Though it isn't difficult, I've had one bad experience thus far. Representatives told me that I didn't have to pay the deductible 'cause the claim was a repeating occurrence. But, they ended up charging me 'cause the supervisor overrode what the representatives said and no one called me to inform me. Nevertheless, their contractors get my issues resolved for me. Any time I call, I just pay the $75 and 2-10 sends someone out right away.

Submitting claims with 2-10 is difficult. I called and spoke to a representative, and they just listened, typed in whatever they needed to type in and sent out an auto-generated email. That was it. They did their process, which in the whole scheme of things is the most minimum. When you submit a claim, you have to wait until it's submitted and 2-10 gets somebody. In my last claim, there was water leaking in my house. There was water on the walls and there was water drenched in the floor. But 2-10 really didn't constitute it as an emergency until I started getting agitated and even when it was classified as an emergency, nobody showed up in four days.

Our experience with 2-10 has been good. We've had them for about a year now and I don’t have any complaints. The reps are good when I phone in a claim. They send everything then they resend reminders. They send emails to my husband. I’m not that email person, but that’s a good way to communicate. The technicians were good for the 2 times that I have called. They came on time. I’m happy with them.

2-10's claims process was quick and easy. The lady was nice and helpful. I really didn't have to do any kinda legwork or anything. I just called them up and explained the problem. They found a contractor and called them, and the contractor came out. My son was at home and he said that the guy was friendly and did what he did. The air conditioner started cooling, and we were happy that it wasn’t hot.

My realtor recommended 2-10. Submitting a claim to them has been pretty fast and good. I call to request a service and then the next day I schedule the appointment. I’m happy with it. The contractor that they sent was great too. He explained to me everything and gave a good service.

There were several options about filing a claim with 2-10 but I did mine online and navigating through the website was easy. The HVAC guy was not good at all and I re-issued a claim with them. I had water in my vents and the guy said that there was no reasonable issue with my service that 2-10 would do anything about. He seemed very knowledgeable of what 2-10 would and would not cover. He told me that I should probably call my home insurance company and have them do something. However, I have the extended warranty and everything that is wrong with the system is covered under it.

2-10 Home Buyers has good customer service. Everything’s gotten taken care of whenever I've called. I file my service requests online. I only called once after the company we were using was gonna be two weeks out and I got a new company. Requesting for service with their reps was pretty easy and simple. We got a new person on Thursday and they came out that Monday because they were booked on Friday.

My experience has been horrible. Anytime 2-10 puts a call through, it takes two to three weeks before they get someone to come check what the problem is. Then when the problem is identified, it takes another two to three weeks before they come pick it up. My microwave had an issue recently and I called 2-10, and they sent someone to check it. It took so long before they were able to replace it. The second time the microwave went bad, we put in the call and someone came to pick it up. On the eighth week, the microwave hadn't been replaced and I called to know when the microwave would be ready and they still haven't. I'm very dissatisfied.

I've been with 2-10 Home Buyers Warranty for five years and have been very happy with them. I wouldn’t say their claims process is easy though. You really have to follow up and stay on them and not give in. They’re definitely an insurance company and not looking to pay for everything. But, if you hold your ground and you know the companies in your area, then it would work out. Their customer service is great. But their sales, their service, and their part distribution centers don’t always talk to each other so calling in isn’t a pleasant experience. I also tried submitting online, but it was a terrible way to go.

The first claim with 2-10 was the double oven not working properly. We contacted 2-10 and they set the repair up. That process got a little messed up but it wasn’t 2-10’s fault, it was the contractor’s. They didn’t follow up. I had to end up calling them to schedule the appointment after contacting 2-10 to get the information for them. It took a little over two weeks to even get someone out here. They kept canceling appointments. Even after we paid them, it took them over a month to cash the check. So, they didn’t even close out the service request for over a month after we had paid them.

The hot water heater went out, then our air conditioner upstairs. Generally, 2-10 sends out the contractor on the next business day. For the AC, we put the claim in on Saturday and the contractor came out on Monday. I was very impressed. They did a great job and they did it quickly. On the other hand, when the plumbers came out, I felt like they were trying to jerk us around a little bit. They told us that there was a part that was messed up. They initially came out here and reset a breaker that has kicked on the water heater. I happened to be crawling under there with the plumber so I could see what he was doing. He showed me what he reset and then, he left. The water heater went out again and it took four days for him to come out to replace that part.

I've submitted 3 claims with 2-10 and the experience has generally been good. I've done it online and over the phone and they both work just fine. There was one time with the website that wasn't working so great 'cause it didn't have the right options or the right way to describe the claim. It kept trying to steer me back towards a plumbing claim and that was not exactly the right issue. The website generally works pretty well for the standard stuff, but if it doesn't fit in one of the molds that are on there, it doesn't work with the user. It's stubborn. So I called and when I explained it to them, it was fine. The claims reps I've spoken with have been been professional and straightforward. The contractors were good guys too. They came and did their work. They were professional and on time. They didn't leave a mess.

I recently submitted a claim with 2-10 and the contractor they sent was good. They just replaced the toilet.

Taking almost a month to get our AC fixed. Half a week to get a contractor out to look at it, then it took 3 days for part to be ordered, then 8 days to come in, then a week before contractor can fix.

I have been with 2-10 warranty for 19 years now and have been a loyal customer. I have had several contractors come out to fix my refrigerator, stove, sink, toilets, water heater and washer and dryer. I have no complaints on the service received until just recently. Even though 2-10 is pricier than other warranty companies, I have remained loyal. I never write reviews but this recent incident warrants one.

2-10 has been quick with my claim. They tell me upfront what I need to pay and my out of pocket is not too expensive. Another thing that I like is when they send out people, they fix what I need to be fixed and they call me right away. I used to call 2-10 for my claim but since they have the online option, I just go online because it is quicker. But sometimes I still call them if I have to speak to a representative. They have good customer service and I appreciate it. Their reps have been great and really helpful.

It's difficult to submit a claim with 2-10 and if you try to do it online, you still have to call them anyways. Their website is also a little confusing. It has you answer a whole bunch of questions then you type in all those things and it just tells you to call. Whenever I submit a claim, they tell me that I would be contacted by a contractor in two business days though they say that it could be sooner. Whoever's hired by 2-10 to to come out has the responsibility to contact me and they try to give me a window for the appointment.

It was easy to submit a claim with 2-10 and their customer service reps were straight to the point. The contractors are pleasant as well. But our issue is that everything is in exclusion to the claim that we filed. For example, we moved the refrigerator that we had in the house into the garage, and they tried to exclude that from the warranty claim because we moved it there. That made no sense to us. We had an AC problem, and they didn’t cover that as well. That AC came with the house. So, there was another issue that we had to pay out. So basically the warranty really hasn’t done anything for us.

I've had 2-10 for a couple of years now and it's a long process to submit a claim. The first time I submitted one, it wasn't bad. They fixed it within a week and I didn't have to wait. This time, I had to wait a little bit longer. The whole time, it's hard to get to somebody and to find out what's going on, I waited an hour on the phone. First, I called one department and they didn't know what was going on. They had to transfer me to another department. They kept saying that 2-10 had a long call line, so I waited on the phone until I was able to speak to somebody. My interaction with him was a relief but he had to take a long time because my case was a little different from others.

One time, it took me 10 days to get my hot water tank replaced. The first time the contractors of 2-10 were out there within about 36 hours. And the last time they never showed up and called. I ended up paying for it myself. When you're out of water, you’re outta water. I have to have water. So, I did not contact them. When I did contact them, they told me I would've had contacted them before I hired the other person.

2-10 Home Buyers Warranty was in my contract when I purchased my home. I've been with them for over a year and when they asked me to renew, they gave me two different prices. The first was $174 a month and I said that I couldn't afford that. They called me back and another lady talked to me. She said that it would be $38 a month. The price was right and I said I could do that. I called when I submitted a claim and spoke with someone. The interaction with both the claims rep and the contractor were very good although once, I waited a while before I got a contractor out. I would recommend 2-10. It’s a good service to have for the home.

I originally made a claim with 2-10 for my furnace. At night, it got down to 60 degrees in the house. I had the furnace on but it wasn’t turning on. I called 2-10 for that. In Ohio, the temperature fluctuates. It could be 80 degrees one day and 50 the next. The next day, it was 85 degrees and the air conditioner wouldn’t work. I called 2-10 back and had them come out and look at the air conditioner. Since it was getting into summer, I would rather have the AC fixed then the furnace. I called Monday night.

I live in South Carolina and it is late May and 90+ degrees and really humid. I lost my A/C last Sunday. 2-10 finally got someone out last Thursday. My compressor is frozen. They called me Friday, and said it will take 5 business days to approve the contractor to order the unit. The last time I had a problem, it took a week to get the core after it was approved. So it will be at least 3 weeks without A/C In 90 degree weather. When I asked if they could expedite, they said no.

After calling around and getting a few quotes from warranty providers, we got a good offer from 2-10 and they seemed to have a good package. It has been pretty convenient whenever we had to submit claims. We would call them to report the issue and the service has been quick and to the point. It has been hassle-free. There's usually somebody assigned to the case on the same day, and we get an update regarding which contractor was assigned. They would come out in a day or two after that, depending on if it is a weekend or not, but we always had good response time. Some of the contractors have been better than others but my experience with them has always been good. I've been very satisfied with them. They're always professional, and happy to help. They explain what they're doing and give us any information that we would expect.

I've been covered by 2-10 for over 15 years. This past year has been the worst year. My thermostat went in the middle of winter. I had no response from 2-10 for almost two weeks. Finally, a guy came out from ServiceMaster. He left me without a filter, told me my furnace needed swept, and he’d be back and I’d have to pay him another $118 after paying him the initial fee. So then I called 2-10 again, and nobody calls from 2-10. I had to have the unit fixed! If I didn’t have a fireplace, I would have frozen to death. I had a contract with Oasis and they came and my unit is fixed now. But I don’t understand 2-10 anymore. Their service is awful.

I had an electrical problem and 2-10 was a little slow in getting me somebody. I had to get my own contractor but they reimbursed me and everything was fine. However, my second experience was not so good at all. I had a plumbing problem and they didn’t cover anything. The main sewer line backed up and flooded the bathroom and the kitchen. It also stained all my carpeting and ruined the bathroom floor. I had to call Roto-Rooter in and they sent me a guy who came out with his little dinky machine but he didn’t do anything.

My realtor gave me a 2-10 Home Buyers Warranty for a year with the purchase of my home. However, when I tried to submit a claim online, it was extremely difficult because I couldn't find the place where I needed to say what the problem was. It seemed to cover everything but what I needed. Still, when I called, customer service was 100% fabulous and my issue was taken care of right away. I explained to their reps that I was having trouble online. They asked me what the problem was, I told them and they said they would set up a time and everything. That got a little complicated but eventually, everything worked out.

We've had 2-10 for a couple of years. We first got it with the purchase of our home through our agent, and then we continued it because we had good experience with it. The claims submission has been straightforward. Our claims has been taken care of fairly quickly. We had an issue with our ac, and contractor was very helpful.

I chose 2-10 for the premiums that were offered in comparison to the normal home warranty provider. Our realtor also pointed out 2-10 as having more options offered in their standard coverage as opposed to other companies and it has worked out pretty good. Within the first month or so, my heating element went out so I had that replaced and I just had to pay the deductible. So I was covered there and it was a quick process. The appointment was set up by the next day and I got my heat serviced. Then recently, I got my AC serviced with the changing of the season and that was another thing that was offered, a pre-season maintenance on my AC. So so far, I’ve been pretty happy.

My 2-10 plan came with the home I purchased but I found that it wasn't really helpful. The website wasn't helpful. When I had issues, I had trouble trying to figure out if it was covered or not, and I didn't get a clear answer. I've used 2-10 twice, where the first one was for a weird leak coming in the kitchen wall. On 2-10's website, I was trying to find how the issue would be covered or what box I would need to select to start or to have somebody come out and look at it. But it wasn't really clear what option I need to select. So I called a representative, and then I was on hold for 45 minutes.

Our A/C unit stopped blowing cold. We called 2-10 Warranty and a tech was dispatched from a local HVAC company. The tech confirmed that the coil had a leak. The HVAC company recommended that the condenser unit be replaced rather than just the coil for two reasons... 1. The cost of a coil plus the freon would be close in price to a condenser unit which contains freon and... 2. Only replacing the coil would mean that other parts could fail as the unit is getting old.

We put in a service request around 4/17 because our ac wasn’t working and the weather had gotten warm. It took 3 weeks for the new part to come in. Okay that’s reasonable. The new part was broken and now rather that just replacing the unit we have to wait another 2 weeks before another new part comes in. I have people in my house with medical conditions that are worse with heat. My upstairs is 78 every night! It is ridiculous to make people wait 5 weeks to fix a problem. And if this second new part has a problem they have already said they will just continue to order it and make us wait until a good one comes in. This is absolutely ridiculous. Do not use this company!!

People had been nice on the phone and my experience submitting a claim has been good. I tried submitting a claim online for our air-conditioning but I couldn't figure it out. There's a box that says, "File a claim", and then it was just blank and I received an email from 2-10. I sat there hoping somebody would get back to me quickly. I have a 21-month old kid and I need air-conditioning in our house. Someone was supposed to call me in 24 hours, but they didn’t. So I called the contractor, and they weren’t apologetic for not calling.

Part of the agreement when we bought the house was to have the seller pay for the home warranty and they chose 2-10 Home Buyers Warranty. Their representatives were very courteous and helpful. But 2-10 could work on the wait time a bit. It wasn’t too bad, but I would’ve liked to wait a bit less. The first plumber that came out through 2-10 misdiagnosed what the problem was. I ended up calling a different contractor because they told me that 2-10 wasn’t gonna cover the root problem. When I called the other plumber, they found out it was just a clog, there were no roots out there. I called 2-10, explained everything that was going on and asked for reimbursement for the other plumber. They worked well with me and sent me a check within a week. I definitely liked that because, in the beginning, I was told it could take 45 days.

I usually make claims through the 2-10 website, and there are problems with the website occasionally, especially if you have multiple claims. If you have a plumbing issue and then you have another plumbing issue, it doesn't allow you to add another one so that requires you to call in. Sometimes it’s successful based on whoever’s answering, but sometimes it’s very frustrating. Also, sometimes the contractors are okay and sometimes they're not. Somebody came over for my washing machine which is front-loading and has a digital board. The person looked at it, said my washing machine was clean and they didn't understand what the problem was, and that I should probably check the drain. I was frustrated because I thought that that’s what the contractor would do. Because the washing machine wasn’t able to replicate the problem that it had previously, I paid $75 for nothing.

I’ve been a Realtor for years and I’ve sold the 2-10 product over anybody else’s for years. They have some things that I like better. I've had 2-10 for about four years too and I like the way that they are able to take care of a split air conditioning unit. They take care of Freon and things of that nature. I do my claims over the phone and their customer service has been good. They take your call and they are very courteous. I found the claims process to be easy. Overall, my experience has been good although I have had complaints about the repair guys sometimes. 2-10 can’t help it. A national company can’t control what is here locally such as the workers.

When we bought the house, it had 2-10 Home Buyers Warranty, then we tried a different company, but went back to 2-10. We weren't crazy for the vendors on the other company. When we had a water heater problem, 2-10 didn’t let us replace the water heater because it was working. But typically, every time I’ve had a situation, they’ve handled it well, which is why I continue to work with them. Our interactions with their reps have been great. Typically, they give us an estimate on when to expect the contractor. But last time, the AC guy didn’t call us for days, we like that company though so we waited.

We’ve been in this house since September and 2-10 was purchased for us by our sellers. We bought one for our buyers at our other house and we paid $800 for it. Our first claim had something to do with an air conditioner switch. It was with a company I hadn’t heard of before but it was no big deal. The technician came right out and he said he could do it. It was probably more for me to spend $100 than it was for him to buy the part so, that was a disappointment. I don’t mind paying the deductible but not if it’s gonna be more than the actual work that has to be done. That was off-putting.