2-10 Home Buyers Warranty Reviews

When we had a leak and the shower was not working, we submitted a claim with 2-10 Home Buyers Warranty. The contractor came within 72 hours, but they had to order a part so they did the repair over two days. The contractor was great and very professional though. Plus, everything has been working fantastically since then. I was very satisfied with the experience.

In regards to my plumbing claim to 2-10, so far, everything's fine. I got the sink in the kitchen, the hot water wasn't coming out. The toilet upstairs was leaking. And downstairs shower, the water wasn't going down. It had a clog in there. When I submitted a claim over the phone to 2-10, the contractor was out there the next day. And then the second time, it took him a few 'cause I called on the weekend, but they got to me pretty quick.

The claims process with 2-10 has been excellent. However, they've sent me people that are maybe 100 miles away when they could've sent somebody who was within this area. That has happened twice but the issues got taken care of in a timely manner.

I have an issue with my microwave and the claim I submitted with 2-10 has been going on for over a month now. When I called them about it, it took three days for the tech to come out and now, I have not heard from him. He told me that he was gonna tell 2-10 to replace the whole microwave. Then he said that 2-10 said no and to just replace the part. And I’ve been waiting since. This has been a pretty bad experience. I was gonna call the warranty and say I need something done quickly with the microwave. I don’t understand why they couldn’t just replace it. We paid the home warranty for a reason.

My Realtor gave me three options and 2-10 was one of them. I looked at all the Google reviews and they were a little higher than everyone else. I got coverage since June and when my refrigerator stopped dispensing ice, I called them up over the phone, and then they had someone come out within a couple days. Since it would cost more to fix it than it was worth, 2-10 offered to either replace it or cut me a check. I took the money and my new fridge is being delivered this friday.

Our water heater was leaking from the bottom and my wife filed a claim for it. Doing that online was fairly easy. Two days later, a plumber came. He checked the situation and said we had a leak. The water heater needed to be replaced. He let 2-10 know about that and 2-10 had to order the new water heater so that the plumber could replace our existing one.

We’ve only had service with 2-10 for a month, and we already filed a claim with them on a plumbing issue. We did it online. The process was easy. The contractor was good, too. It was a really good experience.

I only have one complaint. Everything was delayed for two weeks. The plumber didn’t come out right away. It’s the same 2-10 contractor that was sent for the last two services and he was pretty quick on that. But this was a big deal. The first time he came out, he turned the pilot light on. He figured that at that point, he had no justification in asking for a new replacement and so the second time he came, which was almost a week later, he replaced the pilot light. I was very frustrated because I had no hot water and it went on for 14 days. Once the claim was filed and they decided that they will go ahead and get a new one, everything worked out fine. On the 14th day, he came out with a new tank. Everything has been taken care of in good time order but this was stretched out and it was not pleasant.

I made an online claim for the water heater recently and the repairman came out the next day and diagnosed the problem, and we paid our deductible. But it ended up costing more money than we were planning on. It started out that we were gonna have to pay 400 extra dollars for all these different costs that 2-10 said we were gonna have to owe, then when I talked to the plumber, the plumber said 2-10 should cover it. We went back and forth for about a day trying to figure out what was covered and what wasn't. We had to pay another $100 because of an access issue, and it was a couple of screws that had to be taken off. We were not satisfied with that. Honestly, I'm not sure if we were charged right with that extra $100.

Our refrigerator kept going on and off, and freezing and unfreezing, in the food and the freezer compartment. I submitted a claim to 2-10 and the contractor came out after about a week. Then, we waited for parts for at least a month. They're finally gonna come and fix it. We also had a water heater claim that was terrible. It took two years to get someone out there to replace the water heater. They kept saying they didn't have anybody in the area and this was crap because I'm paying every month for them to have someone in the area and get one in the area. I don't live that far from the city. When I called for the refrigerator, the rep asked me if there was anything else and we tried the water heater again. We got lucky this time and got somebody to be able to do it. But when they did come, it cost me an additional $175 on top of the $75, so I wasn't happy about that either.

2-10 was the warranty company that was used whenever I bought my home and it was the warranty company that the title company worked through. We've had 2-10 coverage since March and submitting a claim is simple. They have a website that allows me to put in what the issue is and submit it. And they instantly respond, telling me who’s going to give a call within the next 48 hours. The contractors have been fine. They’ve fixed the issues and were able to actually point out some other ones that needed addressing as well. My experience went really well, and they took care of all the problems that I had.

The experience of submitting a claim to 2-10 is not that good. I normally do that over the phone and some had taken a long time to get back. But the contractor who did the electricity and the guy who fixed the refrigerator were good.

I’ve had 2-10 for about eight months and submitting a claim has been awful. It was fast navigating the website when I did it online and when I called, the interaction with the reps was okay but one tried to lie to me. One lady who came to fix our refrigerator was nice and now, we’ve got an active claim for our air conditioner. The guy came out here about a month ago and he was nice then. But this second round, he has been terrible.

We got 2-10 when we purchased our house. Submitting our claims with online is fine. Right now, it’s the easiest. Their claims process overall is straightforward. But they're a little bit slow on parts. Other than that, the contractors were good, they came when they said, and they were on time.

We've done a couple of different claims with 2-10 and the first thing that I don't like about it is it's not really a prompt callback service. We filed the pool claim on a Saturday at about 11 o'clock in the morning and we got an email right away that they received it. It was later that afternoon that they said that the work order was submitted then it was sometime Sunday that they said the contractor was assigned but we only heard from that contractor on Tuesday.

Since I moved in in May, I've had three separate claims that I've worked with 2-10. The contractors they sent out were good. They were quick, professional, did a nice job, and kept everything nice and clean. As they came in the house, they slipped in some little booties over their shoes just to make sure they weren't scuffing the floors up, which I didn't ask for, but it was cool. When I filed a claim for a garbage disposal that was leaking, their contractor had the parts in their van and ran right out, got it, replaced it, and they were in and out quickly. So far, 2-10 is doing good. The first couple of claims I had put in were slow in getting the response times, but once the ball got rolling, everything had been addressed.

The online claims process with 2-10 was fairly simple but when I had a claim for my range and my oven, it took about a week for the contractor to come out. 2-10 assigned a contractor then I called after I didn't hear anything after 24 hours but they never called back. So I had to let 2-10 know that I needed another contractor assigned to the claim. But once they assigned it to the new person, I contacted the person then in about two days, they came out. That aside, the only thing to be improved is the process for getting a part. The repair person had to let 2-10 know what parts were needed first. Then 2-10 ordered them and sent them to the repair person to come back out. That part of the process was a little bit too long. I had to wait for parts for something that was fairly simple to fix. Nonetheless, so far, the oven and the range have been good.

When I submit my claim to 2-10, most of the time, I try to call. If not, then I do it online depending on what time it is. Their claims process is okay and the contractors that they've sent have been decent.

I have two toilets that are supposed to be repaired and I made the claim to 2-10 about a month ago, but they still haven’t been repaired. Both toilets don’t flush, and you have to hold down the handle in order for it to flush. You have to sit there through the whole transaction in both toilets. I also tried to contact the contractor and we missed phone calls.

Whenever I have a problem come up, I call 2-10 Home Buyers Warranty. Their contractors are all really nice. Except, with what happened with our AC claim. We called and the guy came out, looked at our AC unit and said that it was perfectly fine. We paid $100 and he left. Then the AC stopped working and still wasn’t working, so we had to call again to put in another repair request. Another guy came out and found an issue which the first guy didn’t see. Then we still had to pay another $100. It was frustrating. Other than that, the claims process with 2-10 is pretty simple and super easy.

My claim on the electric oven went fine. The only problem I had was that the technician kept not filing his report with 2-10 and the oven wasn’t working. He should have gone back and filed his report the same day saying that the part was broken and no longer available so that 2-10 could start the process talking to us about reimbursing it. It wasn't until the following week that he finally got his information to 2-10. That could have been done a lot more efficiently. But the end result was fine. We took a payout and bought a new range. We did spend little bit more than what we were reimbursed but that was the choice we made.

I had American Home Shield first right before I got 2-10, and they were horrible. I had a claim on my refrigerator, and I went through a whole lot of trouble to get it taken care of with American Home Shield. My sister had 2-10, and she told me that they didn’t give her any problems if there was an issue. I ended up switching. There was a couple of other companies that I had looked at as well, but I chose 2-10. I would recommend 2-10 to anybody. They don’t hassle, and compared to the American Home Shield, it’s night and day.

My water heater broke, so we were in a hurry to try to get it fixed and get it replaced. I submitted a claim with 2-10 over the phone and a contractor was sent the next day. When they came out to look at the water heater, they knew exactly what was wrong with it, but they didn't point us in the right direction to fix it. They just said they couldn't fix it. So we had to call 2-10 back for them to come back out to install a new one. And once 2-10 called them they came the next day to install it. Everything works now.

I submit claims to 2-10 online and it's very efficient. I've used it before several times, so I'm pretty familiar and it's a really simple process. For my swimming pool claim, the contractors were out within a day or two. I called on a Thursday or Friday and by Monday, the tech was here and he got it all squared away. He was informative and located the problem fairly quickly. He took care of it and got the approvals. It was pretty smooth and he got it all done within a couple of hours. The pool has been doing good since the repair.

I submitted a water heater claim with 2-10 and the process was terrible. We didn’t have hot water for over a month. 2-10 forgot to order the part for the contractor. And the contractor we worked with was also pretty far away and had a lot on his schedule, so it took them a while for them to work us in. When they came, it took them over two weeks. So, they had totally forgot to order the parts that the contractor needed. And then we had to wait again for the contractor to put us back on a schedule.

My water heater went out about a month and a half after being in this house so I contacted 2-10 and they sent out some plumber who said that I had an 80-gallon water heater. They couldn’t replace it because it’s commercial-sized. He wanted to put in two 40-gallon water heaters and I didn’t like that idea. I just gave up on it and I called 2-10. They wrote me a settlement check for $1,700 and I put in an electric water heater of 81-gallon. I assumed that the property I bought was covered by 2-10, but in fact, the property had an 80-gallon water heater which is a commercial size and everything is covered except that as 2-10 doesn’t insure commercial.

So far, we've had a good experience with 2-10. Everything that was serviced is functioning correctly now. Their reps are pretty professional and we always have professional interaction with their contractors. They identify themselves and explain and clarify the process with us. They go to work, finish the job, and ask us to check if everything that we expected is done including cleanup after themselves. It's always done very fast and on a very timely basis. I'm surprised it's faster than I even expected.

We've had our 2-10 coverage for a few months now, and so far, the service has been good. I've submitted a claim via the phone and the rep that I spoke with did good. She helped me with my concerns and guided me through everything. The contractor that they sent for our plumbing issue also did a good job. He was very helpful and he explained everything.

I had an issue on my garbage disposal. I submitted a claim over the phone with 2-10 and the representatives who helped me get everything set up and going were very good. It happened very quick in fact. A contractor came out that day, too. The problem was a little bit tricky as there was a leak here and there, but he stuck around until he got it right. He was pretty good and now, my garbage has been fully disposed.

I've been with 2-10 for nine years and it's a good idea having it. I’m a Finance Director and I sell warranties on cars, and it isn't any different having a warranty on the house than on the car. Making claims has always been real easy. Once you get to the website, you just go and put your stuff in there, and then they’ll send somebody out. I’ve always had good service and I’ve never had a problem. I’ve already had several people asking me, and I tell them it’s the best thing that has ever happened. A lot of people will go buy a new washer and dryer, and then they’re gonna buy an extended warranty from whoever they’re buying from and it doesn’t cover enough but the washer and dryer. With 2-10, you just buy one and have it done, and that makes more sense to me. I’m real happy.

The communication with 2-10 was very difficult. That’s the only thing that I didn’t like at all. It was a very long wait to have someone to answer the phone so they can help you. It should be more efficient, because the guy from the alarm system was charging my hour, and they got me the phone for about an hour until someone answered. Communication is very important because if you have an issue, you want someone to answer you. But overall, how they send me a check and everything was fine. The other part was very smooth and easy.

I’ve been using 2-10 since I bought my house in January and when I submitted a claim over the phone, the reps seemed to have knowledge on the subjects. I ran to warranty situations where I felt like I had to call back but other than that, it was good. My last claim was for the plumbing in my basement and 2-10 didn’t have any contractors in my area for that so, I called a company that I knew. They came out, got everything done and they worked with 2-10. Both parties worked well together. On my end, I had to provide some documentation showing that I paid and did certain things. Being that they didn’t have a contractor and it was a contractor from my area, I had to pay whatever the total was upfront, and then they refunded me whatever they agreed upon.

I was dealing with a leak and submitted a claim with 2-10. The plumber had to cut into the wall and they had to patch it. But 2-10 only pays for one layer of putty and the guy who came out to do the patchwork did a horrible job. They didn't sand it down or paint it and they had putty all over the floor. We had to hire another contractor to go out to the house and fix that problem. We ended up paying another $650 out of pocket for that. But other than that, I love 2-10. They’re better than the other home warranty company that we're dealing with.

I submitted a claim online to 2-10 over the phone and the rep was very helpful and good. However, I had to find a contractor myself since 2-10 was not able to secure one of their own reps or service people, which was fine. It went well all the way around.

The claim that I had for the toilet went great. But when I made the claim to 2-10 for the washer on the 5th, the contractor didn't call me until the 8th. And then they said they had to order the parts. I'm a little bit irritated. It usually takes within two days for the contractor to contact me after I submitted the claim. And when the person comes out, they either have the parts with them or they’ll run to a store in town and get it and come back.

Submitting a claim with 2-10 is rather hectic ‘cause when I get it, I don’t know how to do it, and when I have an emergency service, I have to get it done, and I don’t understand how I have to go through the channels of calling them to do it. And if it's an emergency, I can't wait a day or two to get it done. That process could definitely be a lot smoother. I submit claims over the phone and as far as the interaction and service with the contractors, it's really good. I took it upon myself to re-plumb the whole house and I had to pay out-of-pocket for that ‘cause I got sick of dealing with it. While going through the claim status was a nightmare, the experience is good overall. Having the warranty helped pay the actual amount of my expenses.

Whenever I submit a claim to 2-10, I prefer over the phone because online, it doesn't give you as much options to go into great details of what I need, so I prefer to speak to someone. I only had one contractor I did not like, and I had to act to switch over which was one of the AC companies. Not always, but with this particular contractor, I felt that he didn't wanna go through the warranty. He wanted me to pay them directly. He gave me bogus information about my AC unit. And then, I had a second opinion. The minute I got a second opinion, I told 2-10 I don't want the same company to come out there. 2-10 ended up paying for the service because it was not good. They just kept saying that 2-10 won't cover it, but then eventually 2-10 did. And they just basically gave me false information on my AC unit.

We were buying a home that's not really new and we wanted the peace of mind in case something breaks. So, we got a warranty from 2-10. But recently, we submitted a claim for our water heater and we had a horrible experience. I understand that they have no control over who they send out but it was a bad experience with the warranty company as well.

My daughter usually handles submitting my claims to 2-10 for me. The contractors they've sent out has been very nice and very clean. They swept everything up and did a really good job.

I had a plumber come out because it took forever to get hot water. He was fine. He put two elements in, in the hot water heater and it didn't work. So I called 2-10 to send someone out here to get that fixed, and no one's done that. It has been 2 weeks. And also, we had a claim for our air conditioner upstairs, which has a Freon leak. They were supposed to come out and that guy never even came out yet. So, so far, we haven't had such a great experience with 2-10. I called them up. They say the problem is now, the warranty expired. But we called before it expired, to get the services done.

The guy we bought our house from bought the warranty for us because that was the only way we would take the house. I've submitted claims with 2-10. The first two times were by phone and this last time was online. I can say the online was quicker. Also, the contractors they've sent out have been good. They were prompt and they did what they needed to do. 2-10 could've allowed a little bit more toward one of our claims, but other than that, the coverage they provide has been good.

I noticed that our refrigerator was just running but nothing was really freezing. The ice cubes were shiny where they were kinda melting. And when I had put an ice pack in there because I freeze it to put in my back if it is hurting, one of the gel packs never froze. I called 2-10 about that. I talked to the contractor in the morning and he came the next night. He said he would come between 6 o'clock and 8 o'clock. He got here about 7:15 and he kept in touch with me the whole time. He had to order parts and see if the claim would go through. They got those and they come here this past Friday. They said it would take three or four hours to do the repair, but they were probably here for six hours. They were professional and I was impressed with them.

My real estate agent recommended 2-10 Home Buyers Warranty. I looked it up online and it was recommended as a good one locally, and I looked at Better Business Bureau that listed all the different places. When submitting a claim, I usually go online and just do the form and it’s easy. On my most recent claim, the service contractor was a nice guy and did a good job. It was a pool claim and it was done within a period of time that was guaranteed in the warranty. It’s been doing fine since the repair.

I just bought the house three months ago and 2-10 was already purchased. When I submitted a claim, I didn’t know there was an online option so I did it over the phone. Depending on what time of day I called, sometimes there was a long wait but if I called late at night, there was no waiting. The claims reps were fine and very nice. However, the first contractor didn’t show up. He was horrible. 2-10 told me I have to give them another chance. Then, he didn’t show up and 2-10 called him and they said they made another appointment. He didn’t come the third time either, so he wasted two weeks of my time. The second guy was great, very nice, professional and came on time. The issue hasn’t been fixed but he just came the other say, so it’s not his fault.

2-10 Home Warranty is amazing. I submit claims over the phone and normally just give my name. Their reps are wonderful. A lot of times, I don’t really know what I’m looking for and they help me through that. My last claim was for the oven and the contractor was out the next day. We inherited the oven and whoever had this house bought really good stuff but they're all 25 plus years old. The oven's temperature wasn’t right. You may wanna keep it at a certain temperature so that you could cook pancakes but the temperature would get higher and higher no matter what you do. So that was a problem. The contractor put in two new burners and a new thermostat in the oven, and since then, the unit seems to be working wonderfully.

When we bought our house, the warranty with 2-10 was offered and we’ve had them since May of this year. I did a claim online and they got back to me to send someone out within 24 hours. The contractors did a good job, cleaned up after themselves and they were professionals.

I submitted a claim with 2-10 over the phone. The representative was great. And the contractor came out the next day. They were really courteous, and they called to confirm. They called when they were on their way. And then, they talked to us about what the problem was and told us what they thought needed to be done and then fixed it. It was all a great experience.

We called 2-10 and we had a plumber come out from Mountain Plumbing. The guy snaked our drain and we ended up having three floods after that within two days. Mountain Plumbing came back out again with a more experienced person. He snaked the drain again and found a small clog but it wasn’t anything to where it would’ve been backing up like it was. Then, he cleaned out our stack and ended up finding a ton stuff as to why it was clogging up again. Everything’s good now. We’ve had some rain and nothing’s been backed up.

The plumber came out to try to figure out what was wrong with my toilet because it kept running. It was stuffed up and he couldn't get the item out, but he was great. He thought a new toilet was needed, so 2-10 said I can get a new toilet. We waited about a week until it was ordered and arrived at the plumber, and they were supposed to come out on a Monday, but they said they couldn't come, that the toilet's not there. They then called, said the toilet was there, and they were gonna come out two days later.

My central air wasn’t getting cold. I submitted a claim over the phone to 2-10 and a contractor came out and did a good job. For the refrigerator claim I had, the response took a couple days because when I called the guy that they told me was coming, he said, “Man, I don’t come way down there. I told them I don’t come that far down.” So, I had to wait around for a couple more days and they got another guy to me. Overall, the contractors that came out did everything, explained everything and the experience was good. Everything is working good since they came out.

I first heard about 2-10 when we bought our new home and the builder gave us the initial warranty on the home. The first time I needed their help, it went very nicely and very smoothly. And then, the second time, they didn’t have anybody that did that type of work in my area, so I had to go out and find my own, and then that had to go through them, back through 2-10 to get it approved. But then, when that happened, they reimbursed me relatively quickly.

The quality of service from 2-10 was not good. They sent someone out from two hours away and he said it was gonna take a while to get the part. Then they called and said they couldn’t get the part. They said they’d send me the money on the dishwasher so I had to go buy a new dishwasher, bring it down there, and get a plumber to put it there. They gave me a certain amount for the dishwasher but they did not reimburse me for the repairman. I had to pay for the installation. They wanted me to pay for the guy that came out who said he had to order something, which then they said they couldn’t get the part. I wasn’t that enthused about it. I did have to pay their contractor, and I had to pay the money for the warranty. The process took a while too. I didn’t wanna have to wash dishes and they said it was gonna take like a couple of weeks from ordering then they couldn’t get the part. But I was pleased that they did reimburse me for the price of the dishwasher and I just had a settlement today.

I had a service request with 2-10 the first time when I had an issue on some pair of wires upstairs in the attic. I file the service request online and it's fine. Then this time, one of the attic fans quit working. The contractor was booked up about a week. But the work they've done is great. They're here when they say they're gonna be here and they're quick. They do a good job, too. They got the first issue fixed. Then they came in and checked the attic fan that was bad. They just brought and put in an attic fan today. And while the guy was here, he also checked the other one. It's on its last legs, so they'll probably be back.

I submit my claims with 2-10 over the phone and most of the time, I've had pretty good reps but one time, the rep wasn’t very nice. I've been having problems with my refrigerator and it has been going on and on. 2-10 seemed to wanna work with me and do the right thing, but it has been a nightmare. Back in October, Allstar Appliances came the first time and did a good job. Then, six weeks ago, I started having problems again and when I submitted the claim for the refrigerator, we talked about Allstar, but 2-10 said that Allstar can't be there for a week and a half. I said that I needed somebody sooner, which was a mistake. I should have waited a week and a half. They have sent multiple people out here who worked on it.

We called 2-10 to file a claim and it was an easy process. They were real professional. I love 2-10. The latest contractor that they sent out was excellent on what they do. The tech thoroughly examined the situation, and diagnosed it real quickly, and then he let me know what was going on.

I’ve been a real estate agent for over 20 years so I’m familiar with 2-10 and other warranty companies. I've had 2-10 on my personal property for four years. It is a little difficult sometimes submitting a claim. Sometimes, it could be a little aggravating to have to submit a claim online. It is easy if you have the time to sit around and do that kind of thing. But I’m on the road a lot. I pick up the phone and call. But even if you call on the phone, it takes a long time to get through to somebody to do the claim.

2-10 Home Buyers Warranty is more flexible than I thought. At the beginning, it was hard to negotiate, but later when I talked to the agent, they helped me a lot. I usually call to submit my claims. Some of the reps did not satisfy my request because maybe they didn't know how to do it. When things happen, especially on the weekend, it's hard to find someone to solve the problem. So, I wonder, in the future, if 2-10 can do more improvements on this aspect for some emergency things. Usually, there's nobody to contact on a weekend. But overall, I'm satisfied with 2-10.

2-10 came with the house when we closed on the house. It was provided by the seller. It was for one year, and then, we have renewed a couple of times. I had a gas water heater claim and it was handled well. We have two in our attic, and the primary one that serves the kitchen, laundry room, and the master bath started leaking over the weekend and had to be shut off. And then we just had to do without while we waited for the process. Fortunately, we had a second one that we could at least take a hot shower in another part of the house, but we couldn’t do any laundry or wash dishes. So, we got it repaired. The whole process took a couple of weeks. It wasn’t too bad, but it was kinda pushing the limits of convenience.

We had issues filing claims for our air conditioner this year. It took 2-10 two and a half months to get it fixed. And it wasn’t all their fault. It was partly the contractors, but we put in a service request back in May to have our air conditioner fixed, and the company that 2-10 gave it to didn't call us back after four days. So, 2-10 told me I could get an outside contractor to come and fix it. And then, when this company checked it, told me what was wrong and put in their bid for how much it would cost to repair it, they kept going back and forth because 2-10 wanted everything broken down. I was on night shift at that time, so it took a couple of weeks to finally get it straightened out. Once I finally gave them everything they needed, they called another company and said this company was gonna come out and check it.

The refrigerator started going out and we started losing food. I put a claim to 2-10, somebody called, and it was gonna be four days before they could get there. In the meantime, we were trying to keep food in the coolers and everything else. We were getting sick because of food not being kept cool. We had some family things going on and I was going out of town for work too. I found an out-of-network contractor that came the next day, within 12 hours of me making a phone call. He fixed it, and 24 hours later, it was still working, so, being a good customer, I cancelled the other request thinking that the refrigerator was working. Then, lo and behold, a few hours later, it wasn’t. So, then, I happened to get a phone call from the contractor that was supposed to come out ‘cause apparently, he didn't get the memo. I told them what was going on so he kept the appointment. He came out the next day.

Have been trying to get my air conditioning fixed for a month and have called 2-10 Home Buyers Warranty more times than any customer should ever have to. It is clear customer service is not a priority as no one is offering me any solutions to solve my problem. Finally today I asked to escalate to a Supervisor and was told I would receive a call back in 20 minutes. No shock to me, no call back and it's been close to 2 hours. I need to speak to someone at 2-10 Home Buyers warranty to get my issue resolved or my next step is reporting to Better Business Bureau as no customer should be treated the way I have been the last month. Mike ** Contract #**

When I noticed that the water heater wasn’t working, I went outside and I noticed the pilot wasn’t lit. My husband and I both tried to light it, but couldn’t get it to light, so we called in a claim to 2-10. The contractor was scheduled to come out the next day, and it was an 8:00 to 11:00 window. My husband and I both stayed here waiting for him. I called the office when he wasn’t here by 11:00, and they said he was tied up on another job. So, we waited and waited, and it was 2 or 3 o’clock when he finally came. He got it to light, and then he left. I asked him why it went out, and he said, “I don’t know. There’s no cause.” I then asked him what would happen if it went out again, and he just said to call them back.

I have 2-10 Home Buyers Warranty for the last five years and my experience has been very good. I call to submit claims with them and dealing with their reps has been very good. A contractor came in for my refrigerator claim, checked it, and then told me that there is a part that he need to order to fix the problem. They didn't complete the service call for the refrigerator yet. But, the guy was excellent.

2-10 came with the purchase of our home and we’ve been with them for a year. When I submit my claims, I do it over the phone and the interaction with the claims rep is always friendly. Normally, the expectation given to us for the contractors is on the same day, within hours of us calling. Everything has been operating so much better since the contractors have been out. The experience with 2-10 has been great and we’ve renewed the contract with them.

I've had 2-10 as warranty since June. It was the warranty that the previous owner before me had. Overall, the claims process regarding my refrigerator was okay. But something wasn’t explained properly. Apparently, they didn't have the part that needed to be done. So, I ended up just taking the money for the part. I figured I might as well just use it and put it towards a new fridge.

The house was built in ’95 and it has the original dishwasher and stove. I thought I was gonna buy the place and those were gonna go out so I took 2-10 Home Buyers Warranty. The breakers in the garage are connected to the Florida room and when I turned on the air conditioner, sometimes the light would come on like it had been turned on and then go off. Sometimes, it would come on and go off a few minutes or a few hours later. It was really difficult to keep it going, and it went on for months. I called 2-10 and they sent out a very young electrician. He investigated the whole thing and said that he thought the problem was the air conditioner instead of the power system. I said no because it had happened before that the lights and everything went out, not just the air conditioner.

I had a plumbing issue and being the claim with 2-10 was a repeat, I did it over the phone. The plumbing company didn’t research it far enough. It wasn’t 2-10’s problem. The plumbing company had missed what was leaking. The service guy did repair something that had a small leak. I’m not disgruntled with anybody. And 2-10 was very understanding and worked really well with getting somebody back out to get everything fixed without any money out of pocket. I talked to a lot of people about 2-10.

2-10 was given to me as part of my closing by the previous homeowners. We filed a claim with the warranty company recently because we had a water leak in my house. We first thought it was the plumbing but it was not. It was actually the result of a very bad rainstorm leaking through my slate roof. A couple of days after the claim was filed, technicians came - first, a plumber then a roofer. It was about two days each time.

I've been with 2-10 since I bought the home that I'm in now, which was three years ago, and we either use the online or we call in for our claims. When our pool had issues, we called 2-10 and the contractor they sent replaced the pool filter. The pool has been performing fine since and I’m satisfied.

We bought a house which had a 2-10 warranty with it. I had a water heater that went out and I called it in to 2-10. Their reps took care of it and the contractors they sent were awesome. They were friendly and professional.

When our ice maker wasn't working, I called 2-10. They contacted Mr. Appliance to come and fix it which cost us $100 just to pay for the service call and that was it until it was actually taken care of. They ordered an ice maker. They went here on Friday then came back on Monday and put the new one in and said it would be about an hour to an hour and a half before it would be making ice. My wife and I had to go run some errands. Came back. Still no ice. And this was six hours later.

We submitted a claim with 2-10 over the phone and their reps were great. And the contractors came out fairly quick. I like their efficiency and their effectiveness. They got stuff done and didn't waste time doing it, and that’s a key thing. They gave me the breakdown of what the issue was, why it happened, what models are prone to do this, then they got it resolved with 2-10 as far as giving me a replacement. They got the money to me pretty promptly. But what I got back wasn’t that great for the value, in my opinion. What they wanted to get me as an equivalent was not up to par with what I bought. But it is what it is. You can’t change that. The new refrigerator works just fine. I picked it out myself, so it’s brand-new refrigerator. But they’ve sent out a few contractors that they really should not be hiring because they're just losers. They don’t fully appreciate what's needed. And the contractors are kind of a big deal. You gotta have good people doing the work.

I submitted a claim over the phone to 2-10 for a pool issue. The time it took for their contractor to come out for service was reasonable and they did well.

I was happy with the contractor. He was respectful. We ended up not having it repaired and doing a buyout option which wasn't as smooth. It took me probably one to two hours on the phone to keep talking to different people from 2-10 to finally make that happen. I don't know why it was so difficult, but that was a little bit more difficult than I feel it should have been. Other than that, everybody was friendly and kind.

All the water is running out from the bottom of the water heater. I filed a service request claim with 2-10 over the phone. And in about two days, a contractor came out. It was too long for me because I really wanted that the next day, somebody would come out. And then the gentleman who did my heater forgot to turn the fuse back on. So, I had to switch it back on. I called him and asked him what was the problem because I wasn’t getting any hot water. So then, he said that the fuse box was probably off. Everything is working fine now.

I called for service for the attic fan not working. They assigned a contractor and contractor came and looked at the fan and said it is burnt and needs a new motor. He collected $189 which was the deductible. I received the email from 2-10 that my work has been approved and part will be ordered, BUT there is additional fee of $200 is due from me for accessing the attic. This is the most ridiculous thing I ever heard. My portion is $189 which they took it from me in heart beat, the rest whatever cost is should be covered by this phony warranty company. The total of attic fan work is about $350 and they are trying to charge me for that amount plus some extra. What kind of warranty is this? Disastrous company. Will never buy from them again.

We had an issue with the dishwasher and I called 2-10. The contractor came, checked it out and took the parts. He couldn’t get the parts and he called 2-10, whoh said they have to try to get the parts. I said that I gotta go buy a dishwasher because I need it and they could just reimburse me. But 2-10 said that I couldn’t buy anything until they authorize it. Three weeks went by and it was not happening. If they sent their valid tech and nobody was gonna be able to get the parts, they should say that they would cut the check for a few days until they get the report, so we could go and buy something. Then, we could work it out. But they didn’t wanna discuss anything.

We didn't have running water and my husband made a claim for it online at 2-10. The first contractor came out the same day but they sucked. The second one that came was great though. It was a supervisor and another person that came out to work on the issue, and they had to go get some pieces. They told me they’d be back within 30 minutes, and they were. They worked quickly and were able to get everything done. They were also very good at communicating. They said if I had any problems, I had three days to call back. They told me what things had to be updated that was not part of my contract and what it was. I'm very satisfied.

Overall, the experience with 2-10 was very good. It was unfortunate that they didn't have an appliance man available, but I did so that worked out okay. I was in the process of reclaiming a refund check because they had sent it to the wrong address. They sent it to the property instead of sending it to my mailing address.

I phoned in a claim for our swimming pool and everything was good. The contractor contacted me and came out the next day. I dealt with the company before and they know what they’re doing. They're courteous and fast, and they take good care of me.

I submitted a claim over the phone to 2-10 for the dishwasher. The contractor came out within a week and it was great. He was very thorough. We paid the $75 deductible. A new one was required, so we got the approval for the new one. And then they mailed us the check for 325. I am waiting for the delivery of the new one now.

We’ve had three or four claims and haven’t had any issue with 2-10. They have been pretty responsive, and they’ve taken care of our issues. Last month, we had to replace our water heater, and they jumped right in the middle of it. The contractors that I've used for the AC and water heating claims were perfectly fine. My wife and I are real estate agents, and we recommend 2-10 all the time and to all kinds of people.

I call 2-10 to submit my claims and the service is poor at best. We first noticed that the refrigerator wasn’t doing what it was supposed to be doing on the 11th of July. I called right away, and they had somebody come out on the 12th which was that Friday. He says, “I don’t have any parts with me. I'm gonna have to order parts.” And when he left, he gave me the impression that he was gonna be ordering a compressor.

Submitting a claim to 2-10 is not always the easiest thing to do, but it has been okay so far. I do my claims over the phone and my interactions with the reps has been okay most of the time. But there are times when the reps are not really knowledgeable about the things that I am trying to report on or the questions that I am asking. There also seems to be a really bad delay on the phone, so every time I started talking, they start talking. I feel like I have to pause for a second, and then I have to wait and see if they’re gonna respond before I say anything else.

I submit my claims online and 2-10's website is easy to understand. I had a great experience with the contractor who came to my home to fix the boiler of my HVAC. But when I had someone come to fix the pipes for the gas, no one told me that I had to pay anything. The tech fixed everything, and after that, he gave me a bill of $250. We were without gas for 10 days, and we had to wait all that time.

When I bought my house, the owners of the household sold it to me with a 2-10 warranty on it. Submitting claims has been pretty easy. I just do it online and I usually hear back from them within a few hours. Then, I hear back from whoever vendor they’ve set me up with usually within a day. Most recently, I had a claim for my gas water heater. I called on a Tuesday and the contractors were out and I had the water heater installed by Friday because they had to order it. The tech was a nice guy and he got the job done. It was a little bit weird because he brought who must have been his girlfriend as his helper to help him install the heater. I had a crawlspace and it had to go under the crawlspace and she was out there working like a trooper. They had to make a run to Home Depot because it’s an old house and they needed a slicer to hook the pipes together but, otherwise, it was good. I had a good experience.

The 2-10 representatives have all been great. I submitted a claim on our water heater over the phone. Unfortunately, we called about the plumbing, and the plumbing’s got a problem. It probably took the contractor two weeks to get out. But the water heater was minor compared to the rest of our plumbing issue. I would not recommend the company that came out. And I’ve told 2-19 that. It’s a questionable company. Their master plumber finally showed up on a Saturday. He was supposed to be here at 8 o’clock. He showed up like at 4:00 in the afternoon. And he was in jean shirts, swimming trunks, and flip-flops. And there were no tools. He broke his snake inside my drain, and left it there. It’s still there. But regarding 2-10, they've been great. We’ve had other people out from them who had been great.

I bought a home and the realtor had gifted me the 2-10 warranty. I kept telling him no and that it was fine. But thank God he did because the homeowner completely screwed me over. On the day I moved in, it wasn’t the same home that I had seen and inspected three weeks before. The barbecue passed inspection and yet, it completely bombed out. Unfortunately, the $2,000 barbecue and the pool are not covered, and I’ve had to pay thousands. But I also filed claims with 2-10 for the microwave, the gas stove top and the fan, and I can’t imagine what I would have done had the agent not bought me this policy. I would recommend it.

The condenser coil went out in my air handler. I submitted a claim to 2-10 and they were doing great until the point when their contractor messed up. He did a bad job and caused damage. When he installed the new condenser coil, he put the wrong part in to where it would drain in the secondary drip pan rather than the drain area. He also left a bunch of rust in the bottom drip pan. That rusted out the pan and now the top of my ceiling is all messed up. Despite this incident, 2-10 has been great. I had a water softener claim as well and they gave me a payout on it. Except for the claim for the condenser coil, I cannot complain.

We’ve been happy with 2-10 and we haven't seen a reason to change. We've had them for four years and we are on our third claim now. We did it online and it was easier at 5:00 in the morning to submit something online than try to talk to a human at that point. The contractors have been overwhelmingly positive. We haven't had a bad interaction with one yet. We’ve had a couple of repair people out for our refrigerator recently and they all were knowledgeable and kind. They knew what was going on.

We've had 2-10 Home Buyers Warranty for less than six months and our recent claim went good. The microwave that came with the house went out completely on us and we just filed a claim over the phone. It took too long just to make a claim. I've been on hold, talking to computer and an automated message, and it wasn't the best. But they replaced it with a brand new microwave. Also, the initial visit to check the microwave, the repair and installation was really quick.

When I bought my house, the seller provided the warranty with 2-10 and we’ve been with them for about three months. The only time I had to submit a claim, I did it over the phone and the process was good. The rep sent an excellent company out to take care of the issue and I was happy. The contractor was wonderful, professional, friendly and knowledgeable. Also, the experience I’ve had so far with the coverage provided by 2-10 has been fine.

It's our first house and we've heard horror stories, so we wanted to make sure we had our bases covered and got a warranty with 2-10. The claims process was pretty easy. We didn't have any issues, but we did have to tell them it was an emergency to get a faster plumber out when we had an issue. The contractors were super. He was really good. We'll actually use him again for any of our issues. He came out a couple of weeks later for a non-warranty issue and we've used him again. I really loved our contractor. And I've liked 2-10. I'm really glad we got the warranty.

I used 2-10 Home Buyers Warranty on my house when I bought it four years ago. I picked them back up a year ago. To submit claims, I would make a phone call and the claims process seems to work okay. They need to have one service provider for everything though.

2-10 was a recommendation to us. Our experience submitting a claim to them has been fine. I did the claim over the phone because the website doesn’t work very well. You can’t get through the system. It just sends you different places, and it takes you forever. But with a phone call, I get through a live person and put in your claim. And takes a tenth of the time. The contractors that they sent were good. They were great. We had a leak, and we found the disposal that was leaking. And then, in checking things out, there was a sprayer that wasn’t working properly. So, the technician replaced the disposal and that solved that problem. We couldn’t fix the head of the kitchen sprayer. He was trying to use the sprayer to operate, to check out the disposal, and it didn’t work properly. And so, he ordered a new part and that part came. He came back, and put that in, and we were good.

2-10 Home Buyers Warranty was referred to me by my buyer’s agent and I've been with them for three and a half months now. Submitting a claim has been fairly simple. I do it on the online portal and I like the website. Some of the sections might seem a little redundant or are too specific but the way to navigate through is just fine. Then, they get a contractor assigned in a fairly timely process and once a contractor has been assigned, the contractors are very responsive. The two times I've had a contractor come out to the house had gotten the work done and they worked out well. It’s $100 deductible but it far outweighs the overall cost of what it would’ve been without the warranty.

When I was at my beach house, I noticed that water was in the pan and my water heater was leaking. The next day, a guy called and asked if I wanted to renew my 2-10 home warranty. He said I got it with the closing, but it's gonna expire in three weeks. We were in Europe when we closed, so my mom did the closing and she said she wasn’t aware we had a home warranty. In the meantime, I was paying $50 a month for another warranty, which only covers my kitchen appliances. It doesn't cover my hot water heater, but through Duke Power, I got another hot water policy. I didn’t know I had the free one and that bummed me out. My $800 icemaker broke and it would have been covered. Anyway, I filed a water heater claim with 2-10 on the phone and my house manager lady said the contractor was great. All in all, 2-10 is wonderful and my experience was good.

A few weeks ago, our shower didn't have hot water. We called 2-10 Home Buyers Warranty and their reps sent us a contractor. In three or four days, a tech came. He checked out the issue and looked at everything. He said that we needed a new electric water heater. He told me to give him 48 hours and they were going to let me know. No one came so I called back. The contractor then said that they were gonna get a new unit and that 2-10 would have to charge me almost $290. The contractor came and installed and so far, everything works.

The hold time when calling 2-10 can vary anywhere between 3 minutes to over 10 sometimes and it's a consistent hold with their little music. When somebody gets on the phone, they're usually all pretty easygoing and polite. I’ve just recently been having issues with 2-10 and their subcontractors. The very first time that I ever had to call them because the toilet has stopped up, they called a vendor out. He comes out and says that there's a clog somewhere in the toilet. He wrote it up, sent it back to 2-10, and left with my $100 service fee. He didn’t fix anything. I had to wait for another vendor to come out to do anything. And then how it went was, I paid that other vendor the service fee but they didn’t do any work. The person who actually came and did the work didn’t collect a service fee. It’s just backward.

I’m a real estate agent and for 22 years I’ve been putting 2-10 warranties on my listings. My experience has been very good. I’ve had some contractors through the years that kind of comes and go. But overall, it’s very good. I made claim for my folks, because they don’t know what they’re doing, and I had a contractor who basically told me he was so busy, he couldn’t get to something for a week. And the people had no hot water. He was extremely rude, and so I called back and I told 2-10 and said, “Don’t ever use this man again.” He had no idea who I was and was extremely rude. I’d hate to have any of my clients be treated like that.

2-10's contractor wasn't great and my last claim for a gas water heater wasn't a good experience. The contractors claimed to have come out to the house, but they never showed up and they wanted to schedule me another week out. In total, it was almost a month that we went without hot water. It was really bad. When I called the contractor about it, their rep gave me an attitude and never apologized. She kept making it seem like we weren't home as if I was lying. That contractor also left the old water heater in my house and never disposed of it. When 2-10's agent got involved she was nice and sweet. After that, they actually called me on Friday that same weekend and they pushed up the appointment. Now, everything looks great and the hot water works well too.

My experience with 2-10 has been mostly positive. They are very responsive when you initially request things. We’ve had three claims thus far, twice with the AC system and once with the water heater, and the original claim with the AC system was very prompt. But this second one has been a problem. We’ve been without AC for about three weeks because of some communication issue between 2-10 warranty and the local provider in getting the parts ordered and whatnot. That’s where we’re stuck right now. But with the water heater, the technician was very prompt and very professional. He left a very clean workspace when he was done and I was very pleased with the water heater replacement. I would generally recommend 2-10.

The pool pump was operating with reduced power. My husband filed a claim with 2-10 online and the contractor came out within a week. When he initially came out, he didn't come out at the scheduled time and I thought that I had been stood up. But it was a really busy day for me and I got home at about a quarter to 6:00 or so and he called and said that he was 15 minutes away. He asked if he could come by and I said sure but that kinda caught me off-guard. He came out and assessed the problem very quickly. He was over at our house for about five minutes. Then, so many days went by before we heard from anybody. It must've been at least two weeks before we heard from anybody and we had to follow up again.

I have 2-10 for six months now and so far, I have submitted two claims. I went through their online portal to do it and it was pretty easy. They were also quick in responding thought it took them a while to respond to my claim for the washer. I had to call them two days later to follow-up on it and the claim really never got settled. Initially, they couldn’t find a contractor and they told me that I could find my own provider to fix the washer and they'd reimburse me.

The dryer started acting up in May of 2018. And 2-10 did not replace the dryer until July of 2019. We had four different companies come in, and each company came multiple times. They bought three different motherboards and numerous sensors. Every company that came here said, “We can’t fix it. That’s all we can do.” And they wouldn’t replace it, until finally, I just broke down on them. I said, “Do you have any idea how many times we’ve sat at this house with a two or a four-hour window and waited for somebody to come in and fix this darn thing for a year and two months?” Would you have put up with this for a year and two months? Fourteen months, four companies, three motherboards. The company spent probably $2,000 on a $500-dryer. It was ignorance and stupidity. It was horrible. It was the worst experience.

2-10 was offered to me and I thought it was a good idea. When you buy a house, you don't know what you're getting into, so I got a warranty. I’ve been with 2-10 since November 4, 2018. I went online when I submitted a claim and it was quite easy. I didn't have a problem finding where to file it. Overall, the interaction and the service provided by the contractors were good although one of the challenges was finding a contractor who was on 2-10's list in my area. They said they didn't have anybody who could do the piece of equipment locally. So, I could call around and find somebody. Working with 2-10 was a little inconvenient, but generally, they're very professional. They update me regularly and communicate well, so, I don't have a problem with them.

It’s very easy to file a claim online with 2-10. I did it when we had an issue with the faucet. It was where it should have been a full faucet but there was very low water pressure. I called on a weekend so it took two days for the contractor to come out. But it took about four visits before they got it right and even then, the faucet didn’t work. We ended up getting the buyout and I fixed the issue myself. It was about a three-week process between the buyout and the initial claim. But I was happy. The faucet is working now.

Our garbage disposal was turning and nothing was happening. 2-10's contractor came out in 2-3 days after I filed the claim and fixed it. The first time they tried to fix it, it was jammed. The second time, they said it was old and that it was ready for change so they swapped it out. So far, everything is working good. However, their rates are going up all the time. I’ve complained and every time, they say in Florida, expenses are going up. That’s everywhere the case, but it has really gone up since I started with them in 2005. It would be great if they hold the price.

I live in a home that’s pre-civil war and one of my grandsons used the downstairs commode. It flushed like it should have, but the water kept pouring out of the bowl and turning it off at the tank didn’t help. Because I have not paid attention to things like that, I couldn’t find how to turn it off in the house so there was quite a bit of water. Finally, it ran itself out and I then called 2-10 Home Buyers Warranty. That was on Tuesday and I got someone here on Thursday. But there was some miscommunication between the warranty and the plumbing company. The plumber just used a snake on the commode and we could still hear gurgling when we flush it, so we knew it wasn’t repaired.

When I was closing with the first house I bought, 2-10 was offered. And I had a choice of warranties, and I researched warranties and went with 2-10. And several times since then, I bought homes and used 2-10. I was familiar with them and I was comfortable with the products that they had to offer. We recently submitted a claim for my pool pump that wasn't working. I called 2-10 over the phone and the reps were great, simple, easy to deal with and friendly.

I was given the warranty from 2-10 as part of the purchase settlement with the seller. There were a lot of old appliances here and they didn’t wanna upgrade and change stuff so they put that warranty in to help me get through the first year. To submit a claim, you can call 2-10 on their 800 number or you can submit it on the internet. Since I’ve only had one claim, I decided to just call them because I wasn’t sure of all the steps and I wanted to make certain that I could get it done as quickly as possible. 2-10 gave me the name of the company so I called them as soon as they were open, like 9 o’clock in the morning. Unfortunately, it was on the 3rd of July. That was running into a holiday so that put a lot of extra challenges into the process.

I called 2-10 for the heating system and the contractor that came out was really great. He tried to figure out what was going on and he had to come back to change out something that was going on with the system. He ended up finding other issues along with the system and he pretty much got everything looked at the proper way. The system seems to be working good since the service.

I've had 2-10 since November of 2018. Submitting a claim is simple and easy. I just put it online, schedule time with us, person shows up, looks at the problem, fixes the problem, and we are done. Someone called me one time and left a message on my phone saying everything was taken care of, and I didn’t owe any more money and the person came out and fixed it. When my washer was broken, the technician did exactly what he was supposed to do. He did the job as fast as he could. It was an excellent service.

When I bought my property three years ago, they had a 2-10 warranty offered. So, I started the home warranty and ever since, I've had a warranty with them. Last year, they went up on the price and I wasn't happy about that. They keep raising up the yearly fee and I was kinda struggling trying to pay a year. I don't think the monthly fee is gotta do it for me because I can't afford $80 a month. So, I usually pay yearly and I had problems with money to renew it. Every year, they give me a $150 discount, but the bill was still kinda high.

We wanted to have a company that would help cover the cost when things go wrong. We bought the house in 2002 and since that time, we've had the 2-10 warranty. I usually submit claims over the phone and the reps have always been courteous and prompt in their actions. They get to us the information they say they will in a timely way. So the experience has been positive. The service with contractors has always been very good and positive as well.

Our drains went bad and all of them got sucked up. The main drain collapsed and had to be replaced. There was water damage to the house and since the drain collapsed inside the concrete, there was a slab leak. I called 2-10 and they were pretty responsive on the phone. They sent out a couple of plumbers who said that due to the age of the home, the plumbing was expected to be in bad condition before we bought the house. 2-10 said they were assigning an advocate to us because it seemed like our claim wasn’t gonna be covered.

We bought a home a couple of years ago and since the real estate agent used 2-10, they told us to go with it. It was also highly suggested that we have a warranty and it was an older home, so we felt like it would be good to have it. It was the first time too that we had bought a house and we were nervous about homeownership in general, so we wanted to kind of allay some of that worry.

My Realtor suggested that I use 2-10 when I was selling my house. And then, the people that I've purchased the home from also offered a home warranty through 2-10, so that worked out well. Submitting a claim was super easy. All I had to do was call up, talk to somebody, and they got it scheduled. They contacted the company that I used, and then they turned around and contacted me very quickly. The whole entire thing was less than 24 hours. The contractor was really good as well. They were very knowledgeable and extremely friendly. They went out of their way to help. I filed a service request for both bathrooms. One stopped working and then the other one started to go on a fritz about the same time. They went ahead and replaced my toilet completely, and they replaced all the guts in the other one. I would definitely recommend 2-10 so far with my experience.

Our refrigerator compressor went out. We lost both the fridge and the freezer. We also lost about $400 worth of food. When I put in the request online, it immediately showed up that Paul’s Unique Service would be our contractor. I called 2-10 and told them that Paul’s Unique Service was not welcome to even come in our yard. Paul’s Unique Service came here to look at our dryer last year but their tech didn’t even look at it. He just came in here, took the check, and we never heard anything back from him despite repeated calls. The company even had a number of complaints with the Better Business Bureau in the state of Georgia. 2-10 should take them off their list. They need to look into that contractor because even their website says they are permanently closed.

As soon as our contract with 2-10 is up, I won’t use them anymore. Just like other insurance companies, they will go out of their way to find ways of not honoring the warranty. As far as the contractors go, one out of four has been good while the other three didn't show up.

When I submitted a claim for my electric water heater through 2-10's app, everything went fine, but it took a little while because they didn’t have a preferred provider. I had to go out of service to find somebody to do the work. Then, they had to give me the quote and give me all the clearance that they needed to do on their part. My interactions with the contractor worked out well though. The water heater had a flow leak and the pipes were beginning to rust. The contractor came and did everything really quickly in one day and the water heater has been working fine since then. It was just the process of getting them to get out here in the first place because they didn’t understand how things were gonna work with the warranty. I would recommend 2-10.

We requested a service from 2-10 Home Buyers for our gas oven. The repair people came out the first time on Thursday. It was two hours late. That Monday, they reps called me and told me they were gonna send someone out. They had ordered the part but they never showed up. They gave a four-hour window and by the hour after that window, the contractors called and said that they were gonna be late. They also had no idea what time they were gonna get here. They said they will have five more people in front of me at 6:00 so I told them I didn't want anyone to come to my house that late to do the repair. Finally, they came two days later and did the repair. They were a little slow and late but they finally got it done. The gas oven has been working fine since. All in all, I'm satisfied with what I get from 2-10.

When I had 2-10 Home Buyers Warranty in Virginia, it was awesome. Up here in West Virginia, nobody deals with 2-10. I had my air conditioning go out last year, and I ended up doing that by myself. I had an electrical issue, and nobody would cover that. And then, I had an issue with the plumbing and nobody wanted to deal with 2-10. It’s irritating. I can't get anybody to work with them to do it. Then, they don't wanna go through all the rigmarole that has to be done for me to be reimbursed. Because they won't deal with 2-10 directly, so they have to deal with me, and then, I have to deal with 2-10, and then 2-10 has to deal with me, and then I have to deal with them. And they go ahead and wanna get it done and not give me the bill to submit to them, to get it approved and see what's what. In Virginia, I never had that problem. I'd call somebody, they come out, they do it, and I was done. I paid my 100 bucks out to them.

2-10 was the original warranty of our home and we just renewed it each year. We've had it for 15 years. The contractors that they sent out were very good. In fact, one of the contractors they sent out for air conditioning work, we now use them as our regular air conditioning contractor. When our pool pump went out because the motor quit, 2-10 sent somebody out to repair it. The gentleman said he could not get the pump housing off the motor. He called 2-10 and they authorized the replacement of the entire pump. They've been very good about all the repairs.

We had a pipe break on July 24th but now everything’s fine. I filed the claim online and a contractor came within one day 'cause it was an emergency and we were already spending 10,000 gallons of water per day. The person did a beautiful job and was very clear when they explained things. I'd definitely recommend 2-10.

My daughter submitted a claim to 2-10 for a plumbing issue that we were having. The tech who came out with the water heater said that he had to go to somebody else. He also said that he wouldn’t be able to come back the next day ‘cause he had to go and have his mouth fixed. Still, the repair went all right as everything has been working.

2-10 was included in our home purchase then our water heater broke within the first four days that we lived there. I first went and called my Realtor, and he gave me the information about the plan. I went on to the website and filed the claim that way. The process was super easy. They scheduled somebody to come out. The contractor called me, set the appointment, got out that day, and I had to pay a total of $175 to get the water heater replaced. It was great.

I would recommend 2-10. Submitting a claim with them was very quick and easy. My most recent claim was with the electric water heater. I made the claim online, and I was immediately contacted by the service provider. They came at a time that was convenient to me. They were prepared for whatever contingency might arise. They looked at the water heater and determined that it had too many issues to be repaired properly, and they replaced it. And they did it quickly and efficiently, and they cleaned up their mess. They had me sign a couple of things, and left, and that was mostly paid for by the 2-10, with the exception of a disposal fee and the deductible. So, there were no issues.

I negotiated a home warranty with the purchase of my home, and when I moved in and had to make a claim, I contacted my Realtor, and he just told me who the seller had purchased a home warranty through. It was 2-10. My first experience was one of the most horrible customer service experiences that I’ve ever had with any company ever. I had a leak in my water heater, and it was leaking all over my floor. And so, I had just moved into this new house, and I was looking at my drywall getting ruined, my carpet getting ruined, and my basement flooding with 50 gallons of water.

We got 2-10 when we bought our house and they were awesome. Submitting a claim over the phone has been great as well as interacting with the reps. There was a weird noise at the bottom of the gas water heater. It sounded like a bunch of swishing and when we drained it, there was a whole bunch of calcium buildup that came out of it. Since the contractors came out, it has been good. 2-10 treated us well and the experience has been great too.

I had an issue with the water heater. I called and spoke to a representative at 2-10 about that and my experience was not the greatest. From the time it was reported, it was about three weeks or so before I could have the heating unit replaced.

Whenever we filed a claim with 2-10, it went smooth. We just had a man come today with an AC company and he was a great, knowledgeable, and nice gentleman. But the coverage wasn't and I ended up writing a check for $531. It was just for Freon in our AC unit and that was certainly an unfortunate part of it. With the hot water heater, the gentleman that came is the owner of the contractor company. He was very fast and efficient in getting that done. I always recommend 2-10 and home warranty in general. I'm a real estate agent so I promote 2-10 with almost all of my sales. For what you pay annually, it's well worth having that coverage.

I’ve been with 2-10 for two years and I call in the claim if it is a specific thing where I need to talk to an agent. I also call in if I’m trying to add more than one service or more than one request. Otherwise, it’s really easy to submit a claim online. The experience with the contractors has been good and there have been a couple of times when I’ve had to ask if I could hire my own contractor. 2-10 has been great about letting me do that. They don’t have anybody that services swimming pools and hot tubs in the area, so they let me hire my own contractor more than once, and then they just pay me back for the work once I submit the paper receipt or invoice from the contractor. So, that has been really nice.

I had a very nice experience with the 2-10 claims rep that I talked to when I submitted a claim over the phone. I was told that I didn't have the right coverage and I needed the right coverage, and 2-10 gave me what I needed. So it was a little complicated. But it didn't take very long for the contractor to finish the service.

I had a recent claim experience with some lighting fixtures and I did it online, which was okay but it's not all-inclusive. If I had called, I could have explained it better. I did it on a Saturday, so it was two business days before 2-10 would contact me. Somebody contacted me Monday and then I explained to the young lady what it was all about. She said, “We’ll have somebody out there tomorrow at this time.” She gave me a time and it worked for everybody. The tech showed up, I explained what was going on, he did his job and fixed it. It was a contractual wiring issue from when the house was built, and he got it squared away. He did good work and I was very pleased.

I've been with 2-10 for over a year and it's been good. I go online to file a claim and it's pretty easy. The contractors are also great. For the toilet tank, they had to sort of rebuild the inside of it to rectify the issue, and it's been fine.

I like to submit my claims to 2-10 over the phone. At first, I was really disappointed with the overall claims process. It was my hot water heater that went out. And as I was getting ready for work, I noticed the leaking of the water out of my front porch. My water heater is in my garage. As a matter of fact, it sprang a leak and it was spraying my wall on the inside. So it was spraying really hard. And so when I reported it to 2-10, they then sent it to the authorized plumbing company. By the time the plumbing company called me, I’ve already shut off all the water to my house. So I’ve no water in my house. Because the water heater was old, even the shut off valve on top did not shut off that leak. It was spraying. So it was starting to really flood into my garage and I didn’t want it to saturate the wall anymore. We are in Florida. There is already a humidity issue.

I'm a luxury real estate agent with Berkshire, and 2-10 is our preferred home warranty. I've had coverage with them for myself on and off for about six years on a couple of different properties. Most recently, I had issues on a dishwasher, a washing machine, and the top of my range. I called it all in the same time. So when I was talking to a rep, they suggested that I make one call and they had one service provider for all of them. They sent one contractor and he was professional and courteous. But I still don't have my stovetop fixed. I left a message maybe a week before I left and I haven't heard back from them. They told me to go directly to the service provider that was sent from 2-10.

I've had 2-10 for about a year now. I submitted claims over the phone and the rep I spoke with was good. However, part of my problem was them not getting back to me right away on some things, not answering questions ‘cause they didn’t know. But both of the contractors that they sent, for the fridge and the AC unit were very helpful and very responsive.

I call 2-10 for my claims and the overall process is good. But I live a little far from the main city so sometimes it’s taking a little while for contractors to get out here. The last time I had an issue, the contractor took too long to respond so I had to find a contractor myself. I did a claim for that but I haven’t received my refund check yet.

I’ve had 2-10 Home Buyers Warranty since I bought my house back in 2004. I stayed for a couple of years then I disconnected. I came back five years ago and then, I disconnected again but now, I’m back. I usually call when submitting claims and the interactions have been smooth except for the water heater. We happened to be out of state for a special occasion and on the second day that we were back, my daughter called and said that there was water everywhere. I thought the washer was leaking but it was the valve of the water heater. It was pouring water out like a water park. So, I took a video and sent it to my husband's friend to come and shut the water. I didn't know what to do so, they instructed me to shut the main stream of the house for the water but it didn't stop because it has to let go of all the tanks.

When I submit a claim with 2-10, the people that answer the phone are wonderful. But the first year of the house with the AC, the AC guy was horrifying. I had to call for the AC again and the second company was wonderful. I also had an issue with my fridge and that guy was fantastic. He was very responsive, quick, and was on time. He called back and followed up. My experience with 2-10 was quick and easy, not too much hassle, and worked well with my schedule.

I'm going on three years with 2-10, and my experience has not been very good. I had a lot of problems with my pool motor and the professionalism of the contractor. 2-10 brought a contractor out originally, and he did a not so good work. He put a not very good part on it, and it burnt up in 10 minutes. And then I had the runaround to get the correct motor for my pool pump. They should've put the right part on the first time, and they failed to do that. Now it's fixed good, but it was a lot of nonsense. Overall, the claims people were good but the contractors weren't good. They were very poorly selected, but the last one did a good job.

I requested for service over the phone and the reps did a fine job. Also, the contractor told me when they could make it, which was after 3 days. I was there when they arrived and they did fine. Now, my water heater works great.

On July 5, 2019 I put in a service request for my HVAC unit not blowing cold air. It is now August and despite calling them almost ever day they STILL have not approved the repairs. I'm a single working mother with two young kids and despite the 100+ degree heat was told multiple times that it was NOT an emergency. July 8 a contractor came out complaining about 2-10 the whole time and refilled the Freon and applied Stop Leak. He said I would probably need a whole new system but 2-10 only allows for the cheapest fix first. July 18 no cold air again so I called both 2-10 and the contractor so they could come out again to repair.

The guy that 2-10 sent out to fix the water heater did a good job. There was a part needed to be replaced and they ordered the part. He was back within a day and a half. This contractor did a good job. They got everything done within less than a week. But it has been hell with the other guys that 2-10 contracted with. When one of the tops on my gas stove wasn't working, 2-10 sent out the contractor and they fixed it. Then I had some issues with the oven, and the people came out and said they had to replace a board. It went on for three to four months, and I was going back and forth with 2-10. Two weeks go by and another three weeks go by, then they told me they had to send a part and ship it out to get refurnished. So a month goes by and the guy brought the part back over but it still didn't work.

I've had 2-10 Home Buyers Warranty for 11 months. When submitting a claim online, all of the options are given. I would have preferred to have a more navigation tree or drop-down list because you have to search from top to bottom and see what applies instead of being able to click on AC or electrical. Instead, some of the options are just this very long list that you have to read through to see if there’s something that fits best for you. Otherwise, it was quick and easy.

2-10 came with the home that we purchased and we renewed it for this year as it's easier than shopping around. Submitting a claim is easy to do online. There was one time when I called and I was like, "I'm not okay with this," but other than that, the reps have been pretty good. They don't have the best providers that come and do the services though, which can be a little frustrating sometimes. The first time I called was for a refrigerator, and the guy didn't know anything about it. I had to show him how to take out the water filter, the air filter and everything else. He ordered all this stuff, and then I had to call and cancel it. I was like, "All you had to do was push the handle down, and then the water started working again." I'm sure he was a smart guy, but he wanted to replace all the guts of the refrigerator and he really didn't have to.

We've been perfectly happy with 2-10 Home Buyers Warranty. The repair people come when I call them and they fix everything. Sometimes, they've been a little more than I expected. They're very efficient and they try to explain to me what they are doing. We just had a big claim where they had to move heavy furniture. I found everybody to be very nice, cooperative and helpful and I couldn't have asked for better people.

We filed a claim through the 2-10 website, which was very easy to use. I logged in to it using my username and password, then there was a home screen where I could go to initiate the ticket. The phone number of the initial contractor we were given did not work. When we tried to Google a contact number for them, we couldn’t find an active phone number so we called the 2-10 folks and they assigned us a new electrician. We had contact with the individual within an hour and things were very easy once we had a working contractor. We had a refrigerator that kept tripping the breaker. They came out and replaced the circuit breaker.

I submitted a claim with 2-10 for the refrigerator and the dishwasher, and I had to find my own technician for the repair because 2-10 doesn't have enough contractors to service their customers. And it was a quicker process to go outside the network because I was told by one of their contractors that 2-10 was finding him too many accounts that he couldn’t keep up with. He also said that he had other accounts that took priority over mine and it was gonna take him three months before he would be able to get back to me. This was the same plumber that they kept sending to me and I ended up being reimbursed $4 for what was a little under $300 repair of the refrigerator. The reimbursement part was quick but the whole thing ended up costing me way more than it should have.

My heater blew up and 2-10 paid for the heater, but they didn’t pay for the labor because I didn’t have the insurance that pays for the labor, which I thought I had. So, I felt that I was misinformed. In a nutshell, my experience with them is not great. They paid for some things, but now, I know that I have kind of a second-class deal, not the whole thing. They never informed me about that. It was a few weeks ago and even though I've complained about it, nobody has made a follow-up call.

Submitting a claim with 2-10 Home Warranty is super easy and quick. The contractor gets back within 24 hours, depending on when the claim is put in. Recently, I submitted a claim for my electric water heater. Even if I have it turned all the way up, the water's still not as hot as it was before. Our water heater before was better than what we have now. Although we were out a water heater for two days, in the end, the repair went well.

2-10 was provided to me when I bought the house and I've had the coverage for two years now. I submitted a claim about my circuit panel, which ended up being that the back panel was melting. I did the claim online and it was easy navigating through their website. And though the response time was slow, all of their contractors have been fairly good and they did work that were up to standards.

2-10 Home Buyers Warranty came with the purchase of the house and when submitting claims, most of the time, I call in and they have a contractor in my service area. But when they don't have a provider in my area, they make it quite difficult, which is annoying. They treat you as if you're going out of contract or out of network type of thing. They make you find the contractor and that contractor has to call 2-10 and walk them through everything that they're going to do. Sometimes, they don't wanna do that because it takes time out of their day.