2-10 Home Buyers Warranty Reviews

When I called 2-10 about my leaking electric water heater, the rep I talked to was a little confused because I asked her about something else. She said that she was putting in a ticket but it was not covered because it wasn't connected to the house. About a month before, we put in a new garage door opener, but we didn't realize it was covered under the policy and didn't call it in, now they won't cover it at all. I can see not covering it fully, but they won't cover anything so I wasn't too happy about that. They covered the water heater though and we did not even have to wait to get it replaced. The contractor had a water heater on his truck and took about a couple of hours to replace the old one.

Whenever I sell a house, I recommend 2-10 Home Buyers. In fact, I just signed one of my clients up for 2-10 last week. I like to call when I make a claim as I wanna talk to a human being, and there's no problem with it. Recently the contractor was able to resolve the issue and there was no problem at all. In fact, I'm using him to put another roof on another house of mine.

It took 2-10 a couple of days to send the maintenance people out, who condemned the refrigerator and it came down to whether or not 2-10 was going to give us a refurbished refrigerator for free or write us a check for a new refrigerator. That process took a while as there was a miscommunication between the departments. Things got resolved once they figured that out and it went smoothly afterwards. In total, it took three weeks. Submitting the claim was easy and fast. We’ve done it again afterwards and it went smoothly too.

The contractors of 2-10 were a little sporadic like when they were coming. And then when they came they only sent one guy, so I had to help him carry the water heater downstairs and help him drain the old water heater. They just seemed a little ill prepared. But ultimately it’s all working now. So it was just a little rough through the process. It isn’t a problem because I was able to do it. But it would have been a different situation if my wife happened to be home and not me. We signed up with 2-10 earlier this year and so far so good. We also had one issue with a washing machine and they replaced it. I like the online portal. It’s nice and easy to submit stuff and deal with it. I actually recommended 2-10 to a friend the other day.

I've had 2-10 for three years now and submitting a claim is fairly easy. I get an instant response that my ticket has been submitted and that they are working on it. However, there have been a couple of times where my phone number had been given incorrectly to the contractor. I waited at least 24 hours to call because I was told to give the contractor 24 to 48 hours for them to contact me but usually that doesn't happen. We've had a few appliances done and have not had any problems with the actual contractors but with getting the information to them. This last time, for my washer, they had an incorrect phone number. We waited for parts for about three weeks, and I'm still out my washer. I was so pissed off.

I had electrical wiring issues. My claim with 2-10 for the dome light went good. And I’m just waiting for them to finish the rest of the claim. I had someone who told me to go do it again and submit it to 2-10. So that lady ended up getting in contact with them to try to figure out why it was taking them so long because I know it usually takes two days. They don’t do it right away. But Landmark wasn’t even updating their portal to even show the claim that they did. They thought that they only fixed three items, and if I was crooked, I could’ve said they didn’t fix anything,” but I said, “No, they fixed almost like 12 or 13 things.”

Initially, we filed a claim with 2-10 for the air conditioner back in July because that was not working. And then, it took months to get everything in for that. The wrong part was ordered. And then when the tech came to put the right one in, he said that there was a crack in the heat exchanger, and it was dangerous, and that we needed a new furnace. All along the tech would lie to us. 2-10 would say that the shipment was in. He would say, “Oh, no it’s on the truck.” He was like, “No, I can’t go get it.” He kept delaying, delaying, delaying constantly. So then, when everything came in we got a call from him saying, “Oh, he put it back out.” So, he'd have to delay another week to put it in.

When I called 2-10 for a claim, there was some confusion and the rep scheduled two different plumbers to do the work. I had two outside spigots that were leaking and the whole house shut-off valve for the water was not working. The contractor who came did the work in an expeditious way. I'd highly recommend 2-10.

The company 2-10 sent took about a week to come out because of the backlog at the contract level. But their professionalism and the quality of their work were adequate. My refrigerator was unrepairable and had to be replaced. But it took about two weeks to get the approval and we had to sell out quite a lot of food. In the two weeks, we used a lot of eating out and camping tours.

Since my water heater wasn’t getting hot, I filed a claim over the phone to 2-10 and the rep I spoke with got things started in a very easy and efficient way. A contractor came out within 24 hours and he did great. The water heater had to be replaced and 2-10 approved it immediately. However, they had to order it and it had to take 4 or 5 days to come. So, everything's fine now that the new water heater was installed.

The previous owner of our home took out a coverage from 2-10 when we purchased the home, and it was a blessing. We've had it for almost a year now and I have a number that I call whenever I submit a claim. My direct interactions with their representatives were awesome and everything went well in a recent claim we had on the gas oven.

The filter of our swimming pool pump wasn't working correctly. Submitting a claim for it to 2-10 was pretty simple. The contractors they sent were great. Everything they said they were gonna do, they have done so far.

2-10 has an easy online claim process. I used this when I had a problem with my refrigerator. The man that the warranty contracted came then went back. He then wouldn't answer the phone and I contacted him several times. I also had somebody call him and he said he would be coming out Wednesday then he said he would come out Monday. But he never showed up so we got somebody else. It was already a whole month and the issue was still not resolved. I was dissatisfied with this contractor. He also said that we needed an ice maker bucket. But the second contractor that came yesterday said we didn't need one. My refrigerator is working well right now. I was satisfied.

2-10 sent out excellent contractors for my claim. Two days after I called in for the service, they were at the house and they came out prepared. They had everything they needed to fix the problem and they took care of it.

I've been with 2-10 for three years and they're pretty good when you get the right person. When you don't get the right person, they suck. Last year, we had to submit a claim because of the hurricane and they don't own up too much. The person we spoke to wasn't really helpful and we got a bit of a runaround. This year, I had to submit another claim because of Hurricane Dorian, and the lady that I spoke to was wonderful. She helped me with every step of the way and she was just awesome.

I had an issue with my gas water heater which was leaking and had to file a request. I went to the 2-10 website but it was difficult to navigate around. They don't have normal drop-down screens and I have to go through four different screens to get to the correct screen in order to submit a claim. Unless one's very familiar with their website, it's not easy to use.

The contractors that came for my plumbing claim were nice and clean. They came in and they said they found the clog, and they got it out for me and did a good job. I had called them and set everything up because I don't have that many days off, and that worked out pretty well. But I put in another claim for them to come back because the pipe is still leaking and that's what my original claim was. They never called me or set up an appointment for the second time. Nonetheless, 2-10 was helpful.

My panel was sparking and arcing when I came home one day, so I killed the power and made a claim. My recent experience was simple, quick and easy. The electrician was fantastic too. The claim before that was aggravating though. 2-10 called, set me up for the electrician and I never saw anybody. 2-10 told me the electrician was calling me, and the electrician never called me for over a week. I tried calling him, and he wouldn’t answer, so I called 2-10 and they said there was nothing they could do about it, so I cancelled my claim.

There was a claim at a house I manage and when I called the warranty company, they sent out the Rush company. But the company did not follow-up with either me as a property manager, the owner, the tenants or even 2-10. I let it go for about a week and then I finally called 2-10. I asked what had happened and they said they never got anything. That was not good. There was no follow-up from 2-10, even to find out what had happened with the vendor, and I paid them. But from that point on, it was absolutely great.

When the contractor 2-10 sent came out, he looked at the dryer, gave us what the issue was, and then rescheduled. He was awesome. But the people at the office told us one time, but that information didn’t get to him so he came to our house three times on times that we hadn’t agreed upon and we were at work. We had to keep rescheduling and we were without a dryer for a couple of weeks. He himself was great and fixed the issue. I’m pleased with him, but not with the timeframe and that we had to reschedule three times. I'm totally satisfied with the work itself though.

The water heater leaked out and ruined three rooms’ floors. The agent from 2-10 called the contractor and told them about the problem, and then the contractor took over. They set up their fans and they had to come back, so it took a few days. Everybody did their job and made my life a lot easier.

Submitting a claim to 2-10 has been pretty straightforward. We’ve had good customer service from them. They’ve been pretty quick to respond if there’s been a claim that we needed to issue. So, we’ve liked our experience. Majority of the time, we submit our claims online. Their website is pretty simplistic. It’s not overly complicated. So, it’s pretty straightforward, and pretty easy to use. The contractor that they sent out for the gas water heater was good. He was quick to respond, and showed up really quickly. We got the issue resolved within 72 hours. They were quick to respond by text message.

Over the weekend, we found out our water heater was leaking into the closet. We called 2-10 and submitted the claim. The people that came had to come three times so we’re not going to request them again. We knew something was up with them. They called and said when they’d be out. It took them several hours and once they showed up, they said, "We need to do this and this." They did the water heater and I don't know what they didn't do correctly, because our breaker acted up. They came back and there was something else that they had to fix with the water heater. It was leaking.

The water heater was all rusted out at the bottom, it had a leak at the top and the pilot light wouldn’t light. We submitted the claim online at 2-10 and then I followed up over the phone. The interface was a little confusing because we weren’t sure how to submit it as a water heater issue, which is part of why we ended up following up on the phone. At first, we put it in as a boiler issue. Still, the contractors were good. They had to replace the unit but at first, the unit they brought was too big for the space. It wasn't the fault of the contractor, except maybe they should’ve measured first. The unit that we had was 16 years old and the new version of that same model has different dimensions. I wouldn’t expect those dimensions to be different if the model number is the same and the contractor wouldn’t either. That was the only hiccup and they got it sorted out.

I called 2-10 and had them come out. They responded quickly. They were very easy to work with and got the work done. The only issue I’ve had is that, because I’m a real estate agent, we get big discounts and then the policy goes up so much the next year. But other than that, I’ve been very pleased with it.

2-10 did a great job. Navigating their website is very easy. They were very efficient and timely. The gentleman knew exactly what he was doing and the issue was taken care of readily.

The 2-10 warranty program is one that I'm aware of because of the Realtors in Tucson, Arizona. The people in their marketing and public relations would call me because 2-10 has a very good service that warrants national media although I have no way to call in to 2-10 corporate to be able to speak with the right people. I have two policies with 2-10 for two different properties and I would never buy another home without having that. The one thing that they need to do though is to make the process easier to keep using the same contractor on follow-up visits for other service items, if you have a relationship with a contractor who's made many visits to your home before. The work was done in my recent claim and the plumber was a very good one. I'm extremely pleased with 2-10.

Sometimes, it takes over 48 hours for 2-10's contractor to come out, but with my most recent claim, it took more or less 24 hours. The contractors were there on time, did everything professionally and did courtesy with the service that they did.

Submitting a claim with 2-10 for the refrigerator was frustrating because it almost seemed that we weren’t a high priority, even though it was such a huge appliance. Rather than having to call 2-10, wait on hold, do the same process over and over again until we finally found somebody, the process would’ve been a lot easier if we could get a list of contractors to call, call them and have them tell us that they can’t do the claim. The tech who came out for the fridge was professional and courteous though.

A couple of guys came and fixed the dishwasher, and they were friendly and knowledgeable. But my wife told me that the dishwasher was not good. The water still smells bad and gets stuck in there. I also filed a claim with 2-10 for the range, the freezer, the stove and the exhaust. The techs were supposed to come back to fix the other appliances but they never did. I’m still waiting for a phone call from the company.

Though my recent electric water heater claim that I filed with 2-10 went fine, I had to pay a $300 co-pay which they didn't explain in the beginning. Everything is now installed. Even then, if I'm paying for the warranty, I don't think I should pay extra unless it's already stipulated in my contract.

We’ve been with 2-10 since May 24th when we closed on the house and when I made my first claim online, the part about submitting it was easy but I wasn’t happy with it. It said to call the contractor if I don’t hear about it within 24 hours. I waited a week and I still hadn’t heard anything from the contractor. So, I called them, got some lady on the phone who brushed me off and said that they would call me back. They hadn’t called me back within a week so, I called them back again and they finally sent somebody out. They said that they did not get the work order from 2-10. The contractor who came for the lighting fixtures was great and he was very professional, knowledgeable and personal. He was an all-around good guy.

Our microwave wouldn’t come on sometimes. Sometimes it would work, and then, sometimes we get an error message on it. We filed a claim with 2-10 and it ended up that something was wrong with the control panel. And then, we got a new unit.

When we sold the house, we kept the warranty in effect so that the heat exchanger, which was bad, would get the part in. Supposedly, the part is in and the contractor has been notified, but we haven’t heard back from him on when he's gonna install it. 2-10 and I left him a message, but we haven’t been able to get ahold of him. He was really nice when he was there though.

I usually do my claims online and it's fairly simple to do. I originally started my last claim with 2-10 online and then they had to call because they didn't have a contractor. So, I had to get my own, which was okay with me. Everything was fine.

The wait times over the phone when I call in are the most time-consuming part of making a claim at 2-10. But once I got a hold of somebody, people were very friendly, easy-going and helpful. Initially we did not have a contractor, so we had to go out of service. 2-10 finally found somebody after we had already paid the service fee, but luckily, they covered the service fee of the second contractor, and the contractor was very helpful. He was straightforward and gave me a good price. Everything is in great working shape since he came.

My dishwasher was making a terrible noise and it had a leak. It would have been a mess but the 2-10 contractor caught it really quick. He put in a new motor. He had the parts ordered within two days then he came right out and he fixed it. He did an awesome job and it was amazing. He said my washer is gonna sound like a brand new one, and it does.

I went online to file a claim with 2-10 and the process was fairly quick and good. It works. The contractor did a great job in providing me assistance throughout the whole way and through the replacement of the refrigerator. The lady that helped me immediately set up the reimbursement process in one night. It happened that day. So about 7 or 10 days, I received the check. We had a cash-out option and the only thing that concerned me was that most refrigerators are $800 and above, and 2-10 only reimbursed me 325. So I had to put out-of-the-pocket, which defeats the purpose of having insurance. But the refrigerator is almost 10 years old, and I don’t know if that had anything to do with it.

I’ve had 2-10 ever since I built my home in 1998, and previously, when I’ve had other claims, they would send a copy with notified contractors from Chicago. But I’m not in Chicago. I’m in Indiana. So, usually, the contractor didn’t wanna come all the way over to where I live. So there was usually a delay getting the claim addressed. Illinois is only like 30 miles, but there's contractors over here where I live, and the ones that actually replaced my hot water heater recently were from this area.

The real estate people chose 2-10 and I've been with them since August. The contractor they recently sent was okay. He called and told us he’d be here and he arrived on time.

The 2-10 contractor that came out for my water heater was very nice. He said that it had to be replaced. He had one identical to my water heater and could come back the next day. He just had to get the paperwork straightened out for 2-10. The next day, I didn’t hear from him so then I called up 2-10 to see what the delay was. They told me that they had to order the replacement. I called up the contractor who said that they had it in stock but 2-10 didn’t want to use it. They wanted to use their own supplier and it will be five business days or so. But it wound up being over two weeks.

Our claim experience with 2-10 went really well. Their process was comprehensive and fast. The exception was when they gave me an electrician and he said we were outside of his range even though he had accepted the job. Still, I find that was more of his over-eagerness than 2-10 putting the job out there. For our sump pump claim, Roto-Rooter came out and they did everything that day. They were really fast at working with the contact. Everything was done within 48 hours.

I’ve been with 2-10 for a couple of years and submitting the claim was fine but the claim didn’t go exactly as I would’ve liked. The offer that came through for the refrigerator that broke was a very nice refrigerator and I would’ve taken it, except that it didn't have any sort of water or ice dispenser built in, which my fridge had. I really need that and it was sort of non-negotiable. So, I requested a similar refrigerator but just with a water dispenser and they denied the request. They said either I needed to take the fridge with no dispenser or I needed to take the cash.

We were having some issues with a different warranty company and we switched to 2-10. We heard about it from a neighbor and the service fee was less expensive. I’ve always done my claims online and although it’s easy to submit, I don’t always hear from the vendor within the allotted time. It happened a couple of times. They're supposed to get a hold of you within 24 to 48 hours and sometimes it's a little bit longer than that. The first vendor that we used was awful and I filed a complaint with 2-10, but the second one was great and fixed the problem very quickly. We're happy with 2-10.

One night, we saw that food was not freezing and found out that our refrigerator was not cooling. We went online and put in a request with 2-10. They sent a contractor who had actually serviced my microwave oven early on and resolved the issue. When he came to fix the refrigerator, he found that there was an issue with a part and then he went back to order it. We didn't have a working fridge for almost 10 days but we had a different one in another room so that's how we managed. Our fridge has been working perfectly since the repair.

The technician told me to replace the entire gas water heater. I spoke with one of the 2-10 agents and he gave me a quote. I have to pay about $950 so I'm still deciding. He also explained a few things to me, which I don't completely get. I want to know the information, but I can't find any information online. All in all, I'm satisfied with a few things and unsatisfied with a few others.

We had hot water, but the hot water took a really long time to get to anything so I opened a claim. 2-10 had a plumber do a whole bunch of work on our house because he said that it would be covered by the home warranty. He said, “Go through your home warranty company,” which I did and they replaced the hot water heater. However, I waited a week. I talked to somebody at 2-10 and said that I haven’t heard from the contractor yet and it had been a week. So, 2-10 followed up with the contractor, who then told them, “I’ll be by her house today.” He ended up coming the next day. He looked at it for a couple of minutes and said, “You’re gonna need a new hot water heater. I have to order the part through the warranty company."

I had a plumber come out and tried to snake a pipe in September. That was a floor drain that was back flowing. The experience was not as what I expected. The plumber was only able to snake the pipe to a certain amount, a certain feet, and said because it couldn’t get any further, that it was probably broken. It would need to be repaired. So, the floor would need to be broken up to take care of the repair. The next day, there was water on the floor around the drain that was supposed to have been snaked, and water on the floor in my bathroom, and water on the floor in my living area.

We've had our 2-10 policy for three months now. It was included from the sellers when we bought the house. The contractor came over to our place to straighten things out. They were helpful, professional, and weren't able to resolve the problem ultimately because of things that are out of their control, but overall really good. We had to purchase an entire new system. However, I'm dissatisfied with 2-10.

Our washer had an issue and when we use it, our clothes would have burn marks on them. If I put a white T-shirt in, it would be ruined. We thought it was the dryer heating up. We submitted a claim to 2-10 and a gentleman came within 48 hours. He said the issue was the washer. He understood what we were going through. We could really tell that he cared about what he was doing. and that he wanted to help us. He gave me his number, told us when the parts were in and made time for us. We've had no problems since in the repair. Usually, our washer is super loud that we couldn't even watch TV in the next room. Now, we can't even hear it's on. While with all the parts and the time, it would have been better to replace the washer, 2-10 just wanted to change parts. Even so, now it's 100% better and I'm good with it.

When we purchased the house two years ago, the real estate agent recommended 2-10 and our experience has been good until last month. Our last claims experience was awful. They couldn’t get anybody out here for a few days because it was over the weekend, so they told me to you use an outside network contractor, call them and get the contractor on the phone. 2-10 said they will discuss with them and do the approval. So, the plumber came out, diagnosed the issue, talked with them on the phone and said they can do the hydro jetting. It's under their warranty. 2-10 approved it and they approved the amount then I submited the claim like I'm supposed to and two weeks later, they said hydro jetting isn’t covered in our contract, so they're not gonna pay for it.

I called 2-10 for the gas water heater and it went good. The issue was resolved and the contractor was professional and timely.

The people I've spoken to at 2-10 are very courteous and very good. I submitted a claim on my washer and it didn't take very long for the contractor to come out. It was the in-between that was the problem. It was on the 12th that he came and it took a few days ago when he actually turned in the work order and the diagnosis. He was a complete nincompoop. I had the LG guy initially come out because I don't know if the warranty was out on the washing machine. I paid him $100. He tore it apart and diagnosed it. It took him 45 minutes to pull the thing apart and put it back together.

Our real estate agent recommended 2-10 when we bought a house before and we had a policy for a year on the last house. Now, we’re about five months in to this policy and our experience submitting a claim has been fine. We were not happy, though, with one plumber. There was a lack of competence on his part. We didn’t agree with him, and so, we just had another plumber come and we agree with that plumber. It was hard because it took a week where we were without water at our house. It was extremely stressful. Also, in general, our claims always seem to take a little bit longer than we think they should, from the time of the issue to the time of the repair.

2-10's claim process was easy. I just called and said I had a claim. But once the claim went in, there was a little hiccup. It was all about the payment. We re-upped and told them to do it. The rep said okay. They'd take it out on the 28th. I had to claim my next month and they said it wasn't paid on the 28th. I had to pay them again, but they didn't take it out on the 28th. It was complicated and a pain in the **. It took a week to get the claim done. But it's done and I'm happy. The plumbers were excellent. Now that I got the payment thing straightened up, I don't see any problem whatsoever.

The contractor from 2-10 came the same day I filed a claim over the phone for our washer. It was found out that we had to buy a new one. My brother had passed away, and so, we were out of town. But it didn't take very long at all, like a day or two, and we had a new washer. 2-10 did a buyout and we bought it at Lowe's.

My HVAC's condenser unit was freezing. The first HVAC guy that 2-10 sent said the issue was electrical and not the AC. The something disconnect had to be replaced, but he never went upstairs and checked the condenser. And he was flat out rude to my wife. She said that it was not the disconnect and that he needed to come back out. He said that he had other jobs. He was terrible and I would never recommend 2-10 to do business with him.

My Air Conditioning Unit stopped working in this Georgia Heat. I contacted 2-10 to file a claim and they sent a company out who never provided a diagnosis to 2-10 but cashed my check. They then sent another company out. Another $85. A few days later, I get a detailed voice message from 2-10 stating my claim was denied because I did not have the warranty long enough for the A/C to stop working. When I called back, the representative said that in order for the claim to be valid, I needed to have the warranty for at least 30 days. I reminded her that I had the policy for like 3 months and then she said we there is no way it can just stop working in those 3 months. So as you can imagine, I am not too thrilled with 2-10. I should have never left First American Home Buyers Protection. I never had trouble with them.

Whenever I submit a claim with 2-10, the electronic attendant things don’t always work but the people have been okay. It doesn’t always work online and I get stuck in a loop. I’ve told them several times, and they said they’ve been having issues. Now, I’ve been on my refrigerator fix for almost a month. The first contractor that 2-10 called were in another town, so they’re not readily available to get to me. Then, Bell’s Appliance Service has been here but it would be the 4th or 5th time that they're coming back and the owner of the company is supposed to come today. I’m frustrated with them right now and they need to figure out what’s wrong. I've had 2-10 since the end of December and while there have been some issues with the contractors, 2-10 themselves have been fine.

2-10's contractor came on time and surveyed the situation. The ice maker wasn't making any ice and the refrigerator was freezing all of the items in the fridge. He explained to me what the problem was and gave me a general idea of how soon he’ll be able to rectify the problem based on the fact that he had to order a new motherboard and a damper. Once the parts arrived, he was he as soon as possible to do the installation. It was a seamless process, all the way through.

The refrigerator was not cooling and I submitted an online claim, but I had to work to get somebody out here. The technicians were supposed to come the next day. They called me when they were on their way and I told them that it was a GE Monogram. They told me that they don't repair that model. So I had to call several people who do repairs for it. That took four hours to get it set up and finally, we got somebody to come the following day. That was already two days without a fridge. When you have all your foods thrown away, that’s $500 of food between steak and other stuff. Other than that, the online claims submission with 2-10 Home Buyers Warranty saves me a lot of time. Just log in and get assigned to someone. It's much easier and I don’t have to wait on hold. The problem is that you have to call that company to make sure they do repair the stuff and it's a lot of time to be on hold when you call the 800 number.

The contractor that 2-10 sent out for the dishwasher was pretty good. He ascertained the problem right away and said that he had to check with 2-10 to see whether or not they would pay for the parts and to repair it. 2-10 said that they would, but they wouldn’t do anything else after that, or they’d give me about 200. So, I chose to have them fix it because I sold that house.

2-10's website is pretty good. The only issue is that you can only submit one issue at a time, which is why I had to call 'cause we had more than one issue. I was on hold forever before I talked to a lady. Still, we were able to get somebody within a week. For the electrical stuff and for the same contractor, they would do everything the first time. We had a second electrical issue where we submitted a different claim, and they'd have to get more parts if they were gonna have to come back to do it.

Everything went fine with my recent claim for my electric water heater that I filed with 2-10 Home Buyers Warranty. The contractor was very professional and things were resolved very quickly. I feel really good about the claims process.

The gas water heater didn't work. It was leaking. I submitted an online claim with 2-10 Home Buyers Warranty to send a contractor out. Then it didn't work, so I had to call and place the order again. Then an inspector came and found that it was not properly done and he had some queries. The next day, I had to call again and they came and fixed it. Then for the second time, they had to come and fix the issue. The contractor did the work well, but I don't know why he was not aware of all the cord and things. But finally it was okay. They fixed it and it passed the inspection. Now, the gas water heater is working well.

My electric oven claim with 2-10 just got completed on Tuesday. I have to send the paperwork now to 2-10, or at least the receipt. The whole process took a bit longer. But it was just a couple of things around my house, so I wasn’t able to call them. But 2-10 was quick and the contractors were professional and timely. Everything was good.

I had to contact 2-10 over the phone for a roof leak and it went fine. The contractor came out for service two days later and they were fine as well.

2-10 is very professional and takes care of the issue. I submitted a claim over the phone for the main pipe down below in the utility room. It was leaking in the basement. The tech 2-10 sent was awesome and took care of everything in one day.

2-10's online process is easy and works very efficiently. When my refrigerator wasn’t cooling properly, the service agent who came was one of the best I’ve ever had. He was excellent, knowledgeable and efficient. He gave me his phone number for me to text him if I had any issues or questions. He came out a second time after several days to repair the control panel. We have renewed with 2-10 as of this month.

My dishwasher claim took a long time and I was without a dishwasher almost for four weeks. It took almost two weeks before a technician came to me. A week of that delay was due to the hurricane that came in the area, so I understand that. But then the other week delay was because they only have one technician in almost the whole state of South Carolina, which is crazy. That was two weeks delay for him to come out. And then once he came out and reported his findings, it took him another two weeks before they made a decision as to whether or not they were gonna replace or try to find replacement parts. I had to finally call 2-10 to get the resolution, 'cause they never even called me to let me know that they decided to pay out on it. So it was a long, painful process. It's settled and done with, so overall everything was pretty good. It's fairly easy to submit a claim, the coverage is excellent and the cost is affordable.

I wouldn’t recommend 2-10 to anybody. It never went well the first time because they recommended a contractor, who never called. They recommended somebody else, who never called as well. I was totally unhappy because of the constant delay. About 17 days after I put in the request to find a company, and then they started the stuff. And I just think the contractor overcharged because they knew I had coverage. Also when they finally got someone to call I was dealing with a company that was calling me from Mexico because they were in Mexico, and they said they’ve been a technician. It was just terrible. That’s why I cancelled my membership.

When I tried to submit a claim online, something funny happened and I ended up calling 2-10. However, they didn’t have any contractors within my area that they could send directly. I had to find my own but the requirements they had made it more challenging to find a contractor that would work with them. Other contractors won’t speak to third parties, which got to be quite a hassle with me in the middle of it. But all in all, the claim went well.

Everything worked out fine with 2-10 Home Buyers Warranty. I had a claim on our gas water heater. They sent Neighborhood Plumbing, and they had been out once before to repair it and it wasn't repaired so they had to come back. They had to replace it. There was some question as to whether I had to pay a deductible again, but he got that worked out. The contractor did a fine job. I’m happy with the job. He was the one that said I was gonna have to pay the deductible again and I told him that 2-10 said that I didn’t have to, and he went back and he did some checking and then finally said, “No, you don’t have to pay a deductible again.”

Making claims with 2-10 was super easy and very straightforward. I knew what to expect, and the technicians were great. They were very upfront and honest, and let me know exactly what to expect and whether or not they would be able to get what needed to be done, done. Then they got it done, so it was great. It was all foreign to me, but they explained it. Our refrigerator’s temperature is still a bit lower than it probably should be, but it’s functioning at this point.

I’ve been with 2-10 for four weeks and I filed a claim for a leakage in my sewer line. It was backing up in the house. The technicians were on time and they were excellent but they were telling me the same thing that I was saying. The outside sewer line has been taken care of but the floor is still very weak and I’m afraid it’s gonna fall in. So, we’re looking forward to everything getting fixed. 2-10 is sending somebody out to look at the floor again and probably, to tear it up and to start working on it. 2-10 is excellent and I would recommend them. They were great.

I’m not happy that 2-10 is gonna raise my rate for next year. They should give me a discount when I take two homes. When I had a plumbing issue and had some work done, everything was fine.

In June, my HVAC went and it wasn’t the worst-case scenario. At first, 2-10 said it wasn’t covered, but then they offered to do a buyback if I'd purchase a new one in the amount of what it would have cost to repair. So, that was a good deal. I didn’t have to pay for the whole thing. And then, we had the sump pump issue. There were some crazy beeping noises coming from the sump pump. And when the people came, it took them a few times, but ultimately, they replaced the whole thing. So, that was fantastic. And then, I had the vents in the two bathrooms upstairs that were broken and those were replaced, and that went well. And there was one last issue on the dryer and I had my windows replaced last May too.

I made a gas oven claim recently and the 2-10 rep said that they would put in the ticket for the contractor, and if I didn't hear back, call them. I didn't hear anything the very next day, so I called the contractor after I made contact directly, then it was prompt service. He showed up and was very thorough in fixing it, making sure that everything worked like it was supposed to.

I work in a real estate office. We have been using American Home Shield on all our listings and buyers for the past five years and when I bought my own home, I put AHS on it too. We really love the rep we have in the office, Robbie. Although we have a rep from other warranty companies here, they're not very responsive nor as attentive as Robbie. They were also not as willing to get the deal done.

So far, my claim has not been completed yet. The tenant said that the contractor didn't actually do any snaking and they recommended water jetting instead. So, I was waiting for another contractor. It has been open for three weeks now, which is fine. We deal with 2-10 all the time and we've been with them for a long time. I'm also an agent and 2-10 has been on my properties as well. I'm extremely satisfied with 2-10.

I am very unhappy with 2-10 Warranty and I’m regretting paying them. I've been protected since I purchased my house a year and a half ago. I had another home warranty with my first home and I would just call, tell them I have a problem, and they would send somebody, out and I would pay the 65 bucks for them to come out and the problem was taken care of. Now with 2-10, I had them call people out, pay the money, and they didn't know what they were doing. They couldn't figure out what the problem was, and I still had to pay money but they didn't reimbursed.

I switched from another company to 2-10 and so far, I’m absolutely loving it. I filed a claim over the phone and the rep handled it in an absolutely flipping fabulous way. When I turned the small back left burner, something got stripped out so I could not shut if off. But it wasn’t a serious thing. I know how to shut the gas off behind so we were safe. Because of that, I told 2-10 not to get too excited. It wasn’t like my home was gonna explode. But even with that, the contractor was out within four or five days and they were awesome.

I got 2-10 home warranty that was paid for by the people who sold me the house and I have had it for a year now. Their claim submission process is easy enough. I call and my direct interactions with their reps are fine. Everything went well in a recent claim where they took away the broken dishwasher and then I got a new fully functional one. The contractor who was assigned the service was very kind and they did great. Everybody's happy. Then, I looked at the AC vent or the AC thing outside, and I was like, "You're probably about 20 years old. You're gonna die someday soon." 2-10 asked me to pay $40 more to do the twice a year inspection on that furnace and AC unit. So, I just re-upped my 2-10 to a new policy and it kicked in on 10/12.

The reps of 2-10 were very good and very professional. When I filed a claim for my water heater, the contractor contacted me within 24 hours and set something up the following day. They were excellent. I was impressed by their follow through. They said they would call before they were on their way, and they did that. They also followed up with a call saying that they were all complete and explained thoroughly as far as what they needed to do and why they needed to do it. The repair was perfect and there were no issues. 2-10 has been excellent.

2-10's copay is not that expensive at only $75, so we decided to keep on with them. We do our claims mostly over the phone and it's easy. When we do a claim, however, it takes the contractors a little longer than we expect for them to take care of the situation. On my recent claim experience, it took longer than I expected, but the claim was handled and taken care of.

We purchased the house last January, but it wasn't till April until I got 2-10 as I had to do some things before I could move in. This isn't a new house, so I'm so glad I have the warranty. I call in to make claims and the responses I get are always fine. I could do it online, but I'm 56 and that's just not my first line of the way I want to do things. Recently they wanted to replace my oven with a Maytag, and I didn't want that. The other two appliances that I have new in my kitchen are KitchenAid, so I wanted them to match. I wish I had more say in what they offered me. Nonetheless, the company that I deal with here in Columbus is a locally owned company and they do their own service. Their KitchenAid oven was originally 3,298, but it was on sale for 2,699. 2-10 gave me 1,898. We received our check and everything went fine. I was pretty satisfied.

I have rental properties and have been with 2-10 Home Buyers Warranty for about 15 years. If there is a problem with a contractor, all I do is call 2-10 and they immediately take care of it. I am very satisfied and I’ve always been recommending them.

My online experience submitting a claim with 2-10 was pretty easy. And the contractors they've sent out were pleasant, courteous, professional and have attended to us in a timely fashion. Although my husband had the problem solved, the contractors still did have to do some things. Overall, it was a very good experience with 2-10.

In June our dishwasher was leaking on one side, so we called 2-10 to get it fixed. I paid the $60 dollar service fee to the "repairman" as required and he said the seal needed to be replaced so he ordered it and put it in. About a week later it starts leaking again in the same place so I called the service company direct and they sent a different tech out to "FIX it" and he said the first tech put the gasket in backward and he reinstalled it correctly. About 3 or 4 weeks later it starts to leak again so I called 2-10 again and they sent the same company out again so I had to pay ANOTHER $60 because it had been more than 30 days from the first call. The tech said the gasket needed to be replaced because it must have gotten messed up the first two times they put it in, ok they replaced it again and AGAIN they put it in backwards. Within a week it starts leaking again, so I called 2-10 again and this time I asked them to send a different company, so they did.

My electric water heater was not working at all. It was dead. I submitted a claim online and navigating through the website of 2-10 was simple. Then it was 24 hours or so that I got a response. The contractors were good. I also recommended somebody to 2-10 and he joined.

I've had coverage with 2-10 Home Buyers Warranty since January 2019. When our garbage disposal was leaking, I submitted a claim online and the contractor they sent out was great. He had everything he needed with him. Everything is fine now. We also had the microwave changed out a couple of months ago and the experience was a little more difficult. It was a microwave with a convection oven inside. So the first time I put in the clam, the wrong replacement model was suggested and the wrong option if it was either a replacement model or the cash payout. It was calculated for just the microwave. Plus given the fact that I had to give my model number and everything, the system should have known what I have. I had to go back and redo and call.

When we made an offer on the house, my realtor recommended going through 2-10 for the home warranty. The website is pretty intuitive, but I ended up having to call the number and for some reason, they didn't have the claim on record, even though online it said, "It's submitted over to the authorized service. They should be contacting you." Then, I didn't hear anything for a couple of days. Still, the contractor was very good. They came out and pretty much knew exactly what was going on, and then fixed it. Now the ice machine works and it doesn't fluctuate.

My wife filed a claim for the microwave, and the biggest issue has been that this is the second time it's been replaced with the same tenant. What we're trying to figure out is if there are some issues with the microwave itself. Normally, microwaves don’t break that quick. The contractor couldn’t definitively say if it had been misused, so we haven’t done anything with it yet ‘cause we’re waiting for his feedback. Nevertheless, my wife deals with 2-10 all the time and we’ve had them for 15 years. I don’t usually stay with people for that long.

There were times when there was no hot water and then other times, it would heat it up too hot. When we looked at the water heater, the bottom element was actually leaking and we knew that it was gone and had to be replaced. We didn't know that for sure until we called 2-10 and had someone to come out and said that it couldn't be fixed. We got an approval from 2-10 right away. Then we set another day for the appointment on when the guy would come out and do the work. He brought the water heater with him and it took him four hours to put it in. I'm really pleased with the turnaround.

Submitting a claim is a long process. I don't have access to a good computer where I could work with emails and stuff. So I have to do it by phone and I don't care what time I call or when I call, they're gonna put me on hold for at least 20 or 30 minutes. It would be nice if they said, "Leave a number," and they would call back. But I don't get that. I feel like they're hoping that I'll just hang up and do something else. It's that way every time I call 2-10. There's always a long waiting period of getting to talk to somebody. But that's my only complaint with them. Outside of that, everything else has worked out. I had a claim for the electric oven and the contractor came in and fixed it. It took a while but they had to order a part.

I’ve had 2-10 for about a month and a half now. The seller included it on the house when I bought it. Their claims process is kinda time-consuming because when you call in, there are so many automated systems that you have to get through to finally get through to somebody. There is no way to speed it up. 2-10 also doesn’t cover hidden issues with the house, which you’re not gonna uncover through inspection. You’re only gonna uncover that by living there. They don't cover a lot of the stuff because it’s pre-existing, but you have no way of knowing about it.

I filed multiple claims with 2-10 this year where most of them went very well but one was incredibly problematic. I called to have my annual AC check-up and they sent a company out to do it. The company determined that I needed a new air conditioning unit. I probably wouldn't make it through the summer with the system that I have which was quite old and I was aware of that. The company proceeded with getting a new unit and installing it. When they were doing that, they installed the outdoor condensing unit. I questioned the technician, "Don't you have to match the outdoor unit with the indoor unit?" In this case, the systems aren't communicating but there is still a need for those to match up especially with the age difference of the units. He said it was fine.

I have my house for sale and got 2-10 Home Buyers Warranty. My most recent claim regarding my gas oven went great.

Submitting a claim with 2-10 was a really easy process. We had an issue with our refrigerator claim. They couldn’t find out what was wrong and they wanted to close the ticket out, then reopen it, which would have cost us another $75. They were able to resolve my washer issue though. We determined that the washer was a lemon and it was replaced.

I've had 2-10 for a year and a half now and I just renewed for the second time. I'm very satisfied. I’m a real estate agent and I recommend my clients, and I’ve had nothing but good reviews from them as well. I do claims by phone as I prefer to talk to somebody, and it's fine. Recently they were responsive, happened quickly and got the repairs done professionally. We were all very pleased.

We had several issues and one of them was plumbing. I called 2-10 and they were Johnny-on-the-spot. But the plumber that they sent the first time caused my sink to get stopped up. There was just a whole bunch of stuff, and then they had to send another plumber, who fixed everything. Then they sent a dishwasher person out, and they were supposed to order the part for my dishwasher but I still don’t have that. It has been four weeks now and even longer than that.

I had an issue with my water heater which I made a claim for online, and it was good. The contractor sent by 2-10 came out within a couple of days. He told me what he thought the problem was and that it would be sent to the home warranty to process through the insurance to see what would be covered. 2-10 resolved it, though it seemed like there was a hiccup. I didn’t hear back from them for a while, so I had to call and see what was going on because the contractor told me that 2-10 would be getting back to me, and they didn’t. So, about a week later, I called and they said, “It’s been approved.” They told me what my out-of-pocket cost would be, and then I approved it.

Submitting my water heater claim with 2-10 went well. All I had to do was call in and they set everything up. Unfortunately, the claim was on a Friday afternoon and it would be Monday before they could get anybody out here. The contractor contacted me a few days later and we made arrangements for him to come out to take a look at the water heater and fix it.

We wanted to have a warranty for security or unknowns. Our experience with 2-10 made economic sense. It's paid for itself and usually, it's reliable and prompt service. Submitting a claim is generally pretty good. I usually do it online, and navigating through the website is simple. The contractors and the quality of their work are good as well.

We acquired a warranty as it was more convenient at the time, and we've had 2-10's coverage for about 45 days now. I had to submit a claim and I just called on the phone. The person on the other end assisted me and they were very polite and made the process very easy. Then, the contractors that came to my house provided excellent service. They were here when they said they were gonna be here and they were here on time. They came and did what they were here to do, then they left. They were very professional. Everything went great and everything is good since then. There are some people that I won't recommend, but I would recommend 2-10.

When I put the oven on bake, the temperature doesn't get up to 450. It shows 450 on the board, but the actual heat stays at 150 so when I cook something, it sometimes takes forever to be cooked. Filing the claim for my electric over was smooth and easy. I called 2-10 and everything was exactly like the rep told me. After 24 hours, the company called me and set up the appointment. Plus, the tech came over on-time to diagnose the problem. The board and a coil needed to be replaced. He ordered the parts and came after one week to replace the parts. The oven is now working as if I purchased a new one. It’s awesome and I like it.

I had plumbing issues and I did a claim to 2-10 Home Buyers Warranty. However, their site wouldn't let me submit two claims for two separate bathrooms that were having the same issue. So, I had to call for the other one. Still, everything was good with the claims reps. The contractors who came were very knowledgeable and identified the problem quickly. They had to order a part and came back a couple of days later. Now everything's done.

It took a super long time for the refrigerator and ice maker to be fixed. There were constant communication problems between the vendor and 2-10. Both claimed at various points that the other hadn't provided them with information they needed to move forward. The representative originally was good and was able to find a vendor on a Sunday, which I thought was going to be great because we would be able to put the request in quicker but I didn't know it would take two weeks.

Submitting claims with 2-10 online was easy. We had a leak in the pipes and 2-10's contractor was out in three or four days, which was not bad. They were great and they explained everything to me.

Calling 2-10 and getting the contractor out there for our electric water heater claim was pretty simple. It was quick and to the point. The gentleman that 2-10 sent came out that evening, but he was a little bit difficult. He was not very friendly. He was more of just the “I’m here to do a job,” type of thing. He was in and out, but more so just from an overall engagement of myself or family, it was more of a, “Hey, do you need anything?” “No, I’m good. I got it” types of responses. That was the first claim that we submitted. We got everything squared away and that was it. The whole process went well. Everything got taken care of within a matter of hours and not days. I was pleased with that.

We got a 2-10 warranty through buying our home and we've only been covered about two months, but when the freezer started not working, I made a claim over the phone. It took five days before the contractor came out and he thought he troubleshooted what was wrong and indicated that he had to order parts. He came back, installed the parts and did a good job, but we had to call him back out to do further troubleshooting, in which he said that the fridge just had to be replaced because there was a leak that he couldn’t get to.

My claim with 2-10 on my electric water heater was a mess. 2-10 never updated my name into the system. They had the old owner's name in the system. So, when it came time for me to re-up my warranty, I was never notified and my warranty had a lapse in coverage which wasn't my fault. When it came time to make a warranty claim, I had to re-up my warranty, which I did promptly. I thought I had a two-year plan, which was why I hadn't heard about it, but I was never notified. I told them, "Hey, I have this issue. It is pre-existing, but it happened during that last coverage that shouldn't have happened." I've spent about 31 to 35 hours on the phone with them, pretty much on hold the whole time. But I had to fight to get them to honor that warranty.

2-10 was great. Their contractor came out, looked at everything, answered all the questions, and was pretty quick once everything got approved, got out and got it done pretty fast. It's actually faster than I thought it would take for them to do it. So far, it's been good with getting ahold of somebody at 2-10. It hasn't been too complicated in getting ahold of anybody. They've been patient, walked us through what they cover and what they don't. This last process, there was a couple of things that we found out that had broken on the plumbing side that they were able to, on the back end, fix as well. And so, we were able to get two things fixed at that time. They've been really good in addressing the problem and getting somebody out. Overall, I'm satisfied. I'd recommend 2-10.

When my husband called to submit a claim, he may not have had the correct number at first. But everything went really smoothly with the claim. I always make sure people know about 2-10 because there's a world of difference between them and what I used with my mother’s house.

The contractor 2-10 sent for my dryer claim was awesome. But the process of them going back and then 2-10 approving the part, which has to be ordered, and then having to schedule another trip takes too long. Two weeks is too long to wait on a part that the tech could get in two days. The technician should be able to make a call, order the part and get it in. If there’s no trust with the contractor, then what’s the point? The technician knows what the problem is, especially when they're dealing with certain appliances like a Samsung that has like repeat issues on the same thing. We spent a lot of money throughout the year on the warranty, plus a lot of money at the Surf ‘N’ Suds, which we are not that used to, not to mention time. Other than that, everything went well.

2-10 Home Buyers Warranty provides good coverage and we recommend them to our customers all the time. However, when my mom sends an email, their online process could be a little smoother in getting responses back. I work for a real estate company and had to call our 2-10 rep and he’s the only reason that we got the claim moving quicker. The contractors took about five days to show up for our refrigerator claim. They called and set the appointment, but didn’t show up the first day. On the second day, the lady ghosted me on the phone. On the third day, the contractor showed up but he didn’t fix the refrigerator. It was a mess. He didn’t even try to fix it, he just said it needed to be replaced.

We've had 2-10 since 2015 and we like it. However, when our refrigerator was damaged in March we've waited until September. We called and called. But we already got the 2, 400 for the refrigerator. They need to hurry a little.

I submit claims with 2-10 Home Buyers Warranty over the phone and it's easy dealing with the reps. We had a guy replace a ballast that needed to be changed out in the kitchen and resolved our electrical wiring issue.

The dishwasher wasn’t cleaning the dishes. 2-10 sent out Ken Appliances right away. The technician was very knowledgeable and very thorough. But it hasn’t been repaired as of yet. The last update that I received from 2-10 earlier today was it was going to the Research department for replacement, so I’ve got to wait another week to find out what the decision is.

2-10's website is not very good on the mobile phone, but it’s good online so I use my computer. Other than one bad experience, the interactions and service provided by the contractors have primarily been good.

When I submit a claim to 2-10 Home Buyers Warranty, they take it and they send someone out to do the repair. The bad experience we had was when the air conditioner broke down. The owner of the first company that 2-10 sent was adamant that the coil was not under warranty, which is in the attic. They were trying to charge us almost $4,000 to put the coil in. We thought it was just something on the outside part, which was a condenser, but it ended up being both. So that company eventually stopped taking our calls and wasn't responding to our emails. I was tempted to file a complaint with them in civil court for lying, but my mom said no. 2-10 needs to take that company off their list. They should not use them because the owner and his wife and the second worker were very rude.

When I have a claim with 2-10, I don’t always get a call right away from the contractor they contacted. Sometimes I have to chase someone and follow up, which I’d rather not have to do. Particularly, the plumbers who seem to be a challenge. I filed a claim to 2-10 over the phone for my garbage disposal. It was leaking through the bottom and it rusted out completely as well. It had to be replaced because the contractor said it was not fixable. He installed a whole new one within the same day. The garbage disposal is not leaking anymore, and it is great. The contractor had been at one or two other things, too. He did a good job and I actually wanted him to come back ‘cause he’s efficient and good.

When we bought our house, everything in it was under a 1-year warranty. They put mid-grade stuff in these houses, and most of the stuff was designed to last about two to five years. I told my husband that we better be smart ‘cause we got in a little debt when we bought things and decorated. We gotta be smart and put a warranty on the appliances because right now, if something happens, we wouldn’t be able to afford to go out and buy a new AC unit and all that. So, we signed up with 2-10 and we've been with them for two years now.

In my old house, I was with 2-10 for two years and then I sold it. When I came back, I signed right back up with them because I was happy with them before. I've been with them in this current house for one year and I've never had an issue with submitting a claim except for one time when there was a double-booking. Everything went great with my claim on the swimming pool. Pool Buddies, the contractor, has come out to my house twice now and they do good work. The service is great with 2-10 but I would like a little bit more pool support. As a consumer, it's hard to read every little thing. I wasn’t aware that I am limited to $1,000 a month and nothing is covered for electrical work. So, if my pool light goes out, that can’t be repaired, and that’s kind of a bummer. I can understand if it’s underground piping but something as common as a pool light should be covered under warranty.

Our front load washer was leaking water out the bottom of the door. I got online and got 2-10. Two days later a tech came out, who got it fixed that day. But the washer developed a new problem which I put in another service request. It was not running through the cycle and putting out an error code on the front panel. And the tech fixed the problem.

When we bought the house about seven years ago, 2-10 was the warranty, and we just decided to keep it. When the contractors came out for the gas water heater, I wasn't present but our nanny said that the contractors looked quickly, and were able to realize there was a bigger issue. They were back out there later that day for the replacement water heater. So, it was all very fast. But oftentimes, it takes more time to get the proper warranty people to come out versus just calling somebody and getting them to come out.

I submitted a claim regarding our swimming pool through 2-10's website and it all worked fine. Their online claims process was easy. Their rep told me of the people who'd be our contact company. I just reached out to them and their rep was perfect.

Getting a claim started with 2-10 is easy enough. I did mine online and it was for my water heater. A contractor came out in a day or two and they were all good. The water heater works well now.

Recently, we submitted a claim with 2-10 Home Buyers for a linear compressor fridge that we had. Nobody would work on it so 2-10 ended up replacing it, which was awesome. It was a week before we were moving out so we got super lucky on that one. From our first initial, I had the manager's phone numbers and when I talked to her, she handled everything within three days. But when talking to their standard representative, I haven't had too much luck with that. They just get on to the next call and usually couldn't do terribly too much.

Our claim with 2-10 about electric water heater was such a pain. It was almost a two-week process. We had a plumber and an electrician come out, and both of them kept blaming the problem on each other. We were going into a holiday weekend so I had no hot water heater. I called 2-10 and I asked if I could get a plumber out that I know works and if we can do out of network. They said yes so I had a plumber come out and he said what was going on. I called 2-10 and they first approved the plumber's recommendation, and then they denied it. And I had a plumber staying out here the whole time this was going on. Finally, I was transferred to somebody else.

We’ve been with 2-10 for almost 15 years. With our first home, it was the warranty company that the previous sellers had, and we were happy with them. On the phone, submitting claims takes a few minutes which is not that long. I can also do it online, but I prefer to talk to someone to make my claims. And it’s usually a speedy turnaround. Within 24-48 hours, you hear from a technician and they come right on out and get the situation handled. The contractors are able to complete the task each time we've had to have someone out. I’ve only had one contractor that we had to complain about, but that was years ago. We had some damage in our home in Georgia, and we had a couple of problems with the contractor that they sent out. But once we notified the company, they sent out someone else and it was handled. I’ve referred friends to 2-10.

My husband submitted the claim to 2-10 for our water heater, and the contractor that came out did the service well.

2-10 Home Buyers Warranty was given to me as part of my closing and I've been with them for five years. 2-10's service is pretty good. The online process when I submit a claim and the contractor's service have been fine. I'm given two business days as to when to expect the contractor out.

2-10's contractors don’t answer their phone and they don’t do any calls. Everything is by text. It’s fine with me but whenever I try to get a hold of them, I couldn't. And they were always waiting on parts. I have a family of five at the house to wash clothes, and we had to go to the laundromat for almost three weeks. They didn’t do anything until I called them and said that we need to get the issue with the dryer resolved. They would never call me back. Everything was just texting back and forth. Sometimes it’s nice to actually get a phone call. Now, the dryer is fine but I’m still waiting on people to come out and fix the stove. They ordered a part and they said they would call me the day they get the part in.

When I turned off my knob, there was water coming from the knob and in the shower. I submitted the claim to 2-10 over the phone and the first time, it was good. Then after that, the wait kept getting longer and longer. It took almost two months to fix the problem. One of the plumbers that 2-10 assigned to me was not synced and after that, I filed again. They changed the plumber, who came and said that he fixed it, but it was the same issue when I went home and checked again. I called again, and it was another four weeks for the plumber to come in. He changed the pipe and the issue was solved. I’ve been with 2-10 for eight months and I also had a claim for the boiler and another one for the heating system. Those were fine and there was nothing wrong with those claims.

My AC system was not doing well when I bought the house and I decided to get a warranty. My cousin has 2-10 as well and I’ve been using it for three years. I’ve called in my claims and I’ve done it online too, and the website was user-friendly. But I’ve had some experiences with some of the people that have been sent out that weren’t good. Sometimes, the contractors might not try their hardest. I’ve had the contractors come out before and not even do anything but still try and charge me for it. I called 2-10 and told them about it but nothing happened after that. 2-10 has helped me in some situations but hurt me in others. I was thinking about switching home warranty companies this year but I had some stuff happen and I didn’t get around to it.

Whenever I put in a request with 2-10, I prefer to do it online. It's easier than trying to look up a number to call 'cause I can always log on. But I had a hard time with their system at first. When I did it on my phone, I had to scroll over and there was nothing indicating that. It looks like it's only up and down and I'm wondering how I can schedule a claim. I didn't realize that there was an option to scroll over and when I did that, it worked. It's just the way the screen is set up on the phone but when I'm on my computer, I can see everything and I can do it.

We submitted a claim to 2-10 for our water heater. The process took a while and the experience with their provider was horrible. They gave us a phone number of a provider who was supposed to be in-network, but when we told 2-10 that they were actually out-of-network, they said that they don’t have anybody else. So from that point, we were left on our own to decide what to do. We had to find someone else and we got the reimbursement, but it was really small portion of what we paid for the service, and it took a long time from the moment that we called to get someone to come out to fix it ‘til it was actually fixed. In the end, the issue was resolved, but it was resolved by us, not by the company.

My recent claim with 2-10 wasn't going through at first. A representative ended up helping me go through their process. Additionaly, I had to find my own contractor because they couldn't find one. When the tech came out to find where the problem was, he put in a camera to see if they can unblock a clog right then and there. The techs had to come back out and fix the problem where it was clogged. 2-10 only covered a portion of the claim.

If the first contractor found the problem instead of making it worse, things might have gone a little smoother when I had an electrical wiring problem. We were going on our third week with no air conditioning and we've already had the third contractor out. My real estate agent knows a 2-10 rep and the claim didn’t really start moving forward until she got him involved. She called him and he got me involved with somebody. When you call 2-10 about a claim, it’s 30 to 45 minutes before you get somebody on the phone. Once I was able to finally speak to somebody, everything went well. The issue was fixed and I didn’t have to pay any additional money. The warranty served its purpose, but it could’ve gone smoother.

I have a plumbing issue and 2-10 sent Rhino Plumbing. Randy, their guy, was great. I was having issues at first with the first company I was assigned. I reached out to them and they never called me back or contacted me. It was kind of a pressing issue, so I called 2-10's customer service back. And they switched me to another service contractor which was Rhino. They were awesome. They came out that day within an hour. They told me exactly what was wrong, said that the part would need to be ordered, and they would set up another appointment. So, once the part was ordered, they set up an appointment that following week. And they came out and fixed it, so it was great. Submitting the claim with 2-10 was fine. It was easy. Once I figured out what it was and what I needed to do online, but it was pretty straightforward.

After I moved in, I noticed the gasket of the dishwasher was split. I called 2-10 and they sent a contractor out. I wasn’t happy with the job that they did. I ended up fixing it myself because the dishwasher door wouldn’t close. A couple of days later I pushed the gasket with my own hands all the way in ‘cause they didn’t push it all the way in. I was afraid something’s gonna crack on the door if I pushed so hard on it. The guy told my son that after a few times of pushing the door in, it’ll shut better. Then I found out that the dishwasher wasn’t mounted correctly, so with my son pushing on it so hard to close it, it came off the mount inside the cabinet. I had to fix that.

We had service requests for an air conditioner and a roof recently. The contractor for the roof came within a few days. One of the eaves had been leaking and they had to go put a patch up there. The repair for the roof went well but I had issues with the air conditioner. 2-10 sent three different repair people before they actually got it right. The first two couldn't diagnose it. The contractors came back three times, in total. Everything was working but the fan was not. It was 90 degrees and they didn't fix it for almost two weeks. I had to call six times before we worked it out. The AC has been going great since. Overall, the quality of work is satisfactory.

There was water coming up in my master walk-in closet and I had no idea where the water was coming from. I submitted a claim with 2-10 and when the first plumber came out, he said that my water heater was leaking and that I needed to replace it. So, we got that done. He also said that there was a pipe leaking in the back of where the faucet is for the shower and that he fixed it. He said that he checked everything and everything was fine. Then, when I started using my master bathroom again. But a day later, my neighbor downstairs from me was complaining that her ceiling was still leaking.

2-10 was part of my real estate transaction when I bought the house, and I've had it for about three years. Submitting a claim was fairly easy. I just went online and then wrote up that my refrigerator wasn’t cooling. And then they reached out to a contractor who came and checked it out. In this case, the contractor checked it out and there was an issue with the compressor and the lines being clogged. And so they gave the options whether to fix, a replacement or money towards a new refrigerator of their choice.

Submitting claims online with 2-10 was easy since I've been doing it for years, so I'm used to it. Their reps were very kind and professional and the contractors that came out were great. We had to go out-of-network, so it took them a day to come out and they did a really good job. And since the repair, the swimming pool's been doing fine. I have a friend that I referred to 2-10 and they signed up.

I called 2-10 the other day and said I want them to send me my documents in the mail. I haven’t received them from when I renewed. I told them I did not want the documents on email ‘cause I do not have a computer or a printer. And the biggest thing is, everybody wants to push everything electronically today. And that works for most younger people. I can read email on my cellphone. But, it’s not a way to store the documents. Other than that, we’re fine. I just talked to them yesterday, and they said they’d get those documents in the mail.

The furnace's pilot assembly had rusted off and we could smell gas. The gas company shut the gas off and we had to have the furnaces looked at. One furnace was leaking carbon monoxide and the pilot assembly of the other one was shot. We had several contractors come out. The first one didn't file the claim at first, so they sent out a second one and it was a mess. It was a process, but so far, the furnace has been working.

We had a garbage disposal claim to 2-10. After we moved into the house, we never used the kitchen, and then when we were ready to use it, we realized the disposal didn’t work. The contractor came and they replaced my garbage disposal with a new one at last because the other one is not fixable. So, we are happy with the service. The issue was fixed in a timely fashion.

I closed my home around January 4th and the developer just threw 2-10 in there when I bought it so I didn’t have a choice. I’m a Realtor and I’ve never heard of 2-10 in California. I usually use another company. 2-10's claims process was easy and fast. It's easy to make an appointment. The contractor came in right on time, did what he was supposed to do and left the place clean. He was friendly and he did it all in one clean sweep even though it was a simple procedure. He just had to do a bit of wiring. However, I thought 2-10 was gonna pay, but the contractor told me to just call 2-10 about it. My experience was good, overall. They were great. I talked my nephew who’s having issues with his home warranty into switching to 2-10 when his warranty run out and he said he has heard of them.