2-10 Home Buyers Warranty Reviews

2-10 Home Buyers Warranty came with our home purchase and we’ve been with them for three years and two weeks. It’s easier to submit a claim over the phone since they have an automated service. I call the 800 number out for a fix and the claim is filed. It requires 24 hours for the contractor to reach me but I don't think I've ever waited the whole 24 unless it's been a weekend. But even then, if we don't hear from them in a day, we're allowed to reach out to them. It depends on the emergency. I’ve had 12 interactions with the contractors and all but one has been exceptional. It was an unusual situation with the dryer. They tried several things to fix it, and they just couldn't. Other than that, the interactions have been good. The contractors usually have parts on the truck. However, I have an AC in Arizona and I’ve got a contractor that lives in the neighborhood that I really like, but I'm just stuck with whoever they sent out.

2-10 has been good so far. But I recently filed a claim on the phone for my swimming pool that was cracked and leaking and I was a little disappointed because I paid a $75 fee then I had to pay 125 dollars extra on top of that. They were saying something about it being a salt water or fresh water pool, and that I was insured for one of those, so I needed to get the other upgrade insurance in order for them to cover it. I was taken aback by that and I told them that I was informed that my pool can be both fresh and salt water.But in the end, I got the problem fixed.

I'm satisfied with 2-10. I filed a claim for my refrigerator and the process online was straightforward. My refrigerator is working fine since the repair. It was a good experience.

I've been with 2-10 for a long time and they have been doing a good job for me. I called them and I had a wonderful experience with the contractors who came out for the air conditioning. They did a wonderful job and they were able to fix the issue. They were professional and the AC has been working very good since then. I'm well satisfied with what they did.

I was online looking for a warranty company for my properties. You would wanna compare apples to oranges and get the best bang for your buck. 2-10 had a property previously that wasn’t mine at the time, but it got to be mine. I looked into the price point and everything seemed like it was good. I’ve been with 2-10 for about seven years now and I have two properties with them.

We needed the warranty for the house and 2-10 seemed to have good coverage. At this point, we've been protected with 2-10 for two years and our experience has been pretty good. I would submit a claim on the internet and that experience is fine. The website works well. Normally, we're told to expect a contractor within 24 hours and the quality of work the contractors perform has been good as well. When we had a washer claim, the contractor came out and said that to fix it would cost more than the actual washer. So 2-10 gave me options. They would either replace it with a new one or give us cash, and we ended up taking the cash-out.

My water heater stopped working and when we went to check on it, we had water dripping in the pan. I called 2-10 to request for service and I called the contractor as soon as they assigned someone. The first contractor said it was gonna be three or four days before he could come to look at the issue. Then he continued to say that he would probably turn it down just because it could take so long. So I called 2-10 again and told them that. I asked if they could reassign and they did. I called the company and they got out the next day.

We had issues with our refrigerator and the first one was when the icemaker was not working. We submitted a claim with 2-10 then their contractor came out and fixed that. Then couple of months ago, the water line where we get our filtered water from started not working. It just stopped working in the mornings and it made a noise like it was trying to push water out, but nothing came out. Then later in the day, it warmed up and it worked all of a sudden. The same thing happened the next day. For both claims, we spoke to a representative from 2-10 and our interactions with them had been fine. Dealing with the contractors that they sent out also went perfectly fine each time.

When we purchased our house, 2-10 was the warranty company that was offered with the purchase. I typically submit claims online. The overall claims process has worked. It's good. The contractors that they send out have been good, too.

We had somebody come out for the microwave and the appliance repair guy that 2-10 sent said that it was not worth fixing. The microwave was worth 350 bucks while the parts, installation, and everything was gonna be around 750. The purchasing department said to fix it but the appliance guy said that he wasn't gonna do that and that it would be stupid if he did. So, I ended up on the phone multiple times with multiple people to try to get to the bottom of it. And they were supposed to get us a new microwave. They offered money or a new microwave. It's been three weeks but I haven't heard a word from them. So, I still don't have a microwave. Other than that, the last couple of times I've dealt with 2-10 have not gone well. So, I will never ever recommend them ever to anybody.

I called 2-10 to file a claim and talked to a representative. The interaction was pretty good with representative but the problem I had was the contractor. It took him probably over a month to fix the icemaker so it was really a bad experience. There was a lot of back and forth. I was requesting the status and I wasn't able to reach him. I was trying to call and also left them messages probably five, six times but they never got back to me so I had to talk to 2-10. The contractor came, looked at the icemaker and once they did the assessment, they never got back to me. They told me they were gonna take care of it a few days but it never happened. Finally, they were able to resolve the issue. They came and fixed it. It was the worst experience I've ever had so when I got the follow-up call from 2-10, I asked them if they could put any kind of note with that contractor and that was not a good contractor. They can avoid it if they could. It’s just my suggestion.

2-10 is definitely the better warranty group. We submitted a claim for our heater over the phone and the whole situation seemed really smooth. Everything is working fantastically now.

May 30th was our closing date and we’ve had 2-10 Home Buyers Warranty since then. The first claim was for the water heater and the interaction with the rep was a little rough at first but the end result was great. I called in a claim and within 12 hours, I got an email back that they've exhausted all their options as far as getting a contractor, and I need to seek out a contractor on my own. I would get reimbursed for the cost and so, I did that. I had a contractor come out, give me a quote and called them back. I emailed 2-10 the quote and they balked at it and said that the price was too high. I said that this was what they told me to do.

2-10 was recommended by a friend and I had them for a year. Their claims process was simple and when I submitted my claims, I did it online. I had three claims recently, a plumbing claim, an electrical claim, and a heat pump claim. And the electrical contractor, JCT Electric, was the only one that was not a jerk. For the heat pump, the tech insisted that from his experience, my heating duct looked like it was trashed by an animal and that 2-10 was not gonna cover it. But it was coming apart from the unit and needed to be repaired and taped. It was also in a locked crawl space, so he wouldn’t fix it. The plumbing contractor was a little nasty as well. And because of my bad experiences with those two contractors, I am no longer with 2-10 and I would not be recommending them because of the contractors they use.

My experience with 2-10 went well. The contractor came out pretty promptly and was good. The only bad thing was they repaired the leak but it doesn’t cover the complete cost of the damages.

I’ve had 2-10 for 15 years and submitting my claims over the phone has always gone well. They’re awesome. They covered my AC replacement and that was a huge thing. My experience has always been good. I love them.

The water softener stopped working altogether and I was starting to see rusting everywhere. I filed a claim with 2-10 and the plumber came out within a couple of days. He assessed it and ended up replacing the whole unit. He did an excellent job. The process was super simple. The plumber handled it all.

When I bought the house, the homeowner that I bought it from included 2-10 Home Buyers Warranty in the sale and I've renewed it once since then. Submitting a claim has been straightforward. First, you call the claim in, then you follow up online, and then they take care of it. My most recent claim was for the refrigerator because the ice was water. 2-10 was not able to provide someone to come out so they asked me to get somebody out of network. The contractor came out and did the evaluation. Then I forwarded the evaluation to 2-10 via email and they took care of it. The estimate was higher than the refrigerator was worth, so they sent me a check. I added some balance of my own and bought something really nice.

Our 30 year old A/C was blowing warm air off and on so we put in a service request on Tuesday, June 25th. By Friday the HVAC company assigned to our request was at our house and after looking at it said that they had to get permission from 2-10 to flush the lines and refill it before they could do it but they weren’t sure it would even fix the problem. They got permission the following Monday but couldn't come back out until Friday July 5th. My husband took a 2nd day off work to be home for the 1-5pm time frame they were supposed to be there and the tech did not show up until 6:30 that night, another wasted day off of work. While the tech was there on the 5th the A/C caught fire while they were working on it, clearly not fixable.

I don't know where these positive reviews came from, but nothing could be further from the truth. I guess they just have something against Georgia residents. Every other site has 1 star reviews for them. Most are from Georgia and in the same boat as me. Sure, 2-10 will send a contractor after you submit a service request, but if you need a part to fix your problem, you may as well forget about it. My A/C went out on 6/30. 2-10 sent their contractor on 7/2 and they determined I needed a new evaporator coil. The contractor said he would get one ordered. What they don't tell you is that 2-10 has to order it through their own purchasing department. I received an email from 2-10 saying that it would be delivered on 7/13.

When we moved to the new house, a lot of the neighbors had 2-10 so I did pick them out myself. They said 2-10 is pretty good. We'd had 2-10 for about two and a half years and filing a claim is not a problem. If it's an air conditioning, I like to get it done as soon as possible, and though the contractor was excellent, it took three tries to get it fixed. The cooling coils are aluminum, and all those used to be copper. There was a small leak on that, and he tried to fix the leak on the top. But evidently, the leaking developed in someplace else so he decided just go out to replace it because when you have aluminum coil, it's almost impossible to weld it or do anything to it. He put a new coil in and it's aluminum coil again. It will last probably another three years.

I’ve been a customer of 2-10 since 2003 and then I left because the house that I built was covered. Then, when it wasn’t covered anymore, I came back to 2-10. I’ve recommended them to people. When I submit claims, if the wait is not long, I would do it over the phone but usually I go online. 2-10 has changed their website a little and I don’t like the way it has changed, so I try to call but I also don’t like the wait time. 2-10 sent somebody out yesterday and the contractor didn’t do it right the first time but you’re gonna get those every once in a while. They had to come back out and they fixed the problem for me.

I've had 2-10 for a year now and the process was pretty quick and easy when I submitted a claim.

I filed a claim online for a circuit panel on a renter’s house and followed up over the phone. It was the middle of summer and the contractor was busy. It took three days before he came out, but it was all right. He did a great job. I’ve also had 2-10 in my other house for several years and with 2-10 I could add things.

We were coming out of a rental world where the property is the responsibility of the homeowner. Now that we are homeowners, I wanted to make sure that we had some type of coverage. 2-10's price was competitive and when I was looking online, there were some negative reviews but not as many as the other guys so I went with them. I recently had to do the first claim and I kinda went into it thinking there was probably gonna be something but 2-10 did exactly what they said they would do. It was super easy in terms of going to the website.

Our plumbing has backed up three times now. It’s been the same piping which is the kitchen. We did have a little bit of a problem last time where it’s the same company that comes out every time to unclog it. This last time, they said that it was not covered to snake it from the roof but they had already snaked it from the roof twice. 2-10 ended up covering it because it was a previously done thing. I am on my second year with 2-10 and overall, I am satisfied with them. The reps have been professional and knowledgeable, and I haven’t had any complaints with the contractors so far.

We had a leakage in our bathroom so I submitted a claim to 2-10 over the phone. It was really difficult because there were people sending me on different numbers with the recording messages. So, we couldn't get a representative directly. We were having problems, and we have to change services again and again, and they were not sending us any contractors. It took three weeks for the contractor to come out. But we are not sure if the issue was fixed or not. We are still feeling there is leakage in there, like under the tiles. So, they didn't fix that. The contractor just put the wax under the toilet. He didn't fix anything else.

2-10 is useful and convenient. I heard about them through another property that I own. I got a home warranty in case anything happens that I can’t foresee in the future. Recently, the water heater completely went out. It was leaking and was also outdated. The service provided by the contractor was good. They put a whole new water heater in and kept an open chain of communication.

I've been with 2-10 for almost a year and the claims process has been fine. They sent a contractor for my pool straight away. They had to come back with the part, and the quality of their work has been great. I'm very satisfied.

The air conditioner man that 2-10 sent came out and added Freon and cleaned the unit on the exterior of the house. He didn't even need to come in except to collect the check from me, and it seemed like it's been working pretty well since that time. So, we sure needed some better comfort and we got it, so we're pretty pleased. One time I submitted a claim to 2-10, I never received a callback, and I just canceled that and deferred the service until later. And the second time I submitted a claim, it came pretty fast. So, they're swift, except for the one time that there was a mix-up. They're also very cordial, professional and nice. The only thing is not knowing, in every case, what's covered or what might have been covered, or I have to go and look it up each time. But I haven't been with them that long. It seems to be pretty good. I'm just not sure if I will renew it or not. I might, but I won't decide until later November.

I submitted a claim for the heat pump and we had three people out here. The first one said it was the motor. They said we had to spend $175 cleaning the coils, before they would even work on it. I told them, no, and they went away. I called 2-10, and asked for another service because we weren’t happy with the first people. We got this guy from Jackson Plumbing in Woodbridge, and he did a pretty good job. We’re very happy with that guy, because he didn’t give us any BS, like the first people that were sent out here. He said the issue wasn’t the motor at all, but it was a broken fan. So, he fixed that and added some Freon. And then, it went down again, and he came back out, and said the issue was the whole unit. So now, we’ve been waiting for the parts to be ordered.

We've had 2-10 since 2018. We renewed it before it expired. We’re gonna do it again because we renewed in May for the year 2019 to 2020 and it already paid for itself because, ironically, a year and one day of us closing on our house, our hot water heater died and it was all covered. I filed the claim over the phone and it was all to the automated system because it was on Sunday. The automated system was a bit of a pain because it didn’t listen to half the things I said. But I know how those systems go. The contractors were very, very polite, very kind, quick to answer and very nice.

I call the number or the company to file a claim. I tell them what's going on, and then they call me for an appointment and they ask for $70 for somebody to go see the problem. Their reps have normally been very good, except for the one today. She didn't sound like the other people. I'm really flexible with my schedule. So the contractors give the time that is better for them. I'm happy with their service. it's a great thing that I decided to buy the warranty for the house and buy the supreme plan.

Our dishwasher and the garbage disposal were not working so we filed a claim with 2-10 Home Buyers and they scheduled a service. Unfortunately, the service contractors who were in the neighborhood couldn't visit at the time we needed a service. I went back and called 2-10 not knowing it was an electrical problem, which has to do with the fuse box. The contractor came and fixed it. But it affected the smoke detector as well. Fortunately, we found out the fault and it was corrected without any additional cost. Once the wiring was done, everything came back to work. Except for my recent experience, I'm satisfied with their service and have renewed my policy a few months ago.

2-10 Home Buyers Warranty covered more stuff and when the keypad in the dishwasher wasn’t working, I submitted a claim over the phone. Someone came out after a few days and they had to come back for a part but they were professional.

The first electrical contractor 2-10 gave me was a total non-show and was ghosting me. I would call them and I would get "You leave a message". Then, I would get a text telling me to pick the dates that work for my schedule and that they would give me a definitive date. I did all that and never heard from them. So, I called them again thinking that I would get an actual voice. Instead, it was the same recorded message and the same text. A week and a half since I had the issue, I called 2-10 and they sent a second company. The tech who was sent was awesome. He was going to come out that day but then I wasn't able to do that day because I was working. He came out the next day and got my problem resolved. I was very happy with the second company.

Anytime I've spoken with somebody from 2-10, the experience has been good. But the online claims process could be easier. There are a lot of questions that you don't know the answer to and that kind of holds things up. When I was having issues with my gas heater, it took about a week or two for the contractor to come out. But it was not 2-10's fault. The contractors were late. I went through two different contractors that never showed up and then I'm not really sure what happened with the third one. I ended up having to get my own contractor out there to give a second opinion. But mainly, we just wanted to see if something was covered so it was fine. 2-10 is also gonna cover the buyers that bought my house.

2-10 Home Buyers Warranty came with the house when we bought it. Submitting a claim can be good at times but it can also be slow. Typically, I do it by the phone and my interactions with their reps have been mostly good. It's easy to get a hold of them which is why I use the phone more than I do the internet. I could do the internet and get the instantaneous work order number, but I would much rather have a voice. Typically, they have moved quickly on most of the claims that I've called in. When I call and they pick up, everything is handled within three to five minutes. I don't really call them often, but when I do, they're typically on point.

When I was originally buying a house, the sellers were gonna offer American Home Shield for the first year. My Realtor said that in her experience, 2-10 was better and that she’d rather have them provide a year of that. They did and after the first year, I just continued it. I've been using 2-10 for 3 years. I’ve submitted claims online and I haven’t had a hard time doing it. Usually, I get a call from whoever the person is that's gonna do the work. They schedule it, come over and fix whatever needs to be fixed.

Into our 3rd week with no AC, 100+ temps with infant and elderly dog at home that we had to euthanize due to stress of heat. After calling each day for update told it will be another 3 to 5 business days. Getting the run around is unacceptable business practice and I am paying for a service that has yet to be resolved! Highly dissatisfied!

My most recent claim experience with 2-10 was rough because it had taken a little over a month for them to make a decision of what they were gonna do. It was this back and forth. It was like one hand didn’t know what the other one was doing. And every time I called, I was going through the same thing over and over again, leaving messages and so forth, was not being quick into the database as it was supposed to be, and this was turning over or back to the beginning all the way around. Everything was mis-screwed all together.

Submitting the claim with 2-10 was not good. We had a water heater out and it took about a week and a half to get the claim to go through. The first contractor who came out refused to do the work and they held up the parts for a couple of weeks. Then, they sent another crew out and they were okay. But it took the warranty place a couple of weeks to get everything reapproved and reshipped to them and then it took another week of going back and forth with everybody involved to finally get them out here to do it. It took 45 days to get a new water heater and they charged us $325 more than they should have.

Our air conditioning went out about two weeks ago right after a really big storm we had. Submitting a claim to 2-10 Home Buyers Warranty was no problem at all. The rep whom I talked to gave me a couple of repair places. However, those places were booked solid. Some guy from 2-10 then called and gave me another contractor 50 miles away. The people from there who came out were super. I initially called their tech on a Thursday and he told me that they were really busy and would try to get to my place the next week. He came out on a Tuesday and checked the problem. He drove 40 miles back Wednesday and fixed it in an hour and a half. I'd recommend this company.

I know that the repairs can get expensive over time so I got a home warranty. A friend of mine at work told me about 2-10 and I got the warranty. But it's a little bit frustrating submitting the claim online. Sometimes the problem isn't listed. So I prefer to call in and speak with a representative. I need that human factor. The representatives have always been helpful. They tell us when we should expect to hear from the workers and contact us frequently.

When we bought a new house, we got 2-10 and we've had them for 5 years now. When submitting a claim, I call because typically, it’s a plumbing problem and I don't like the first person that they have on their list. Back in 2010, the guy from Neighborhood Plumbers tried to scam me and I did not like that. So ever since then, if have a plumbing problem, I request for whoever the second person is on the list. It used to be a specific company that was the second on the list. Now, it’s a different company. But the guy that came a month or two ago did a really great job so I was very happy. I have recommended 2-10 to other people. My father-in-law got 2-10 and he's had a very good experience with them.

I submitted a claim over the phone in the beginning of June and spoke with somebody at 2-10 and told them what was going on. They sent a contractor out. They said that we were gonna get a part. But when the part came in, we never got it. I called a couple of times, and no one could give me a straight answer. 2-10 gave me the contractor’s number to try to reach them. But now, I’m waiting for the new contractor to come and start the process all over again.

Our hot water heater broke and when we tried to have it repaired through 2-10, our experience was terrible. We had an emergency that we had to go to at the time and when I tried to do submit our claim over the line, I could not do it. We don’t have a fax number and they would not take it. They also said that other customers were also having the same problem when using the email address. But they have to fix the email address because we did not have any way to contact them and send out what we had or discuss how much money was going to be paid. Still, they never did anything. On top of that, the person that I was speaking with asked me how I knew that the water heater was broken. But there was water coming out of the main section of the water heater and there was water all over the garage, so it was broken. And it's been in the house since 2002.

We bought the house and 2-10 was included with our purchase. Then after, we had to decide if we’re gonna stay with them or leave them. But we had a problem with our pool during the first year because the property manager didn’t take care of it properly. When we had to call to make an appointment for the pool, they told us that 2-10 was one of the better insurances that they dealt with when it came to pool management. It was hard to find one that was really good with that so we initially decided to stay with them. I filed claims for a couple of other things. We had a faucet dripping. We also had an irrigation system in the front and we wanted to shut that off because it was leaking. Everything was really good. It was this $60 fee and we never had any problems. It was just this time that I had a lot of hassle but it wasn’t through the insurance. It was more through the contractor.

2-10 Home Buyers Warranty has been wonderful. I've had them since the 23rd of May and I've had a bunch of claims already. Everything keeps falling apart. To submit a claim, I would rather call and talk to somebody. And the contractors that 2-10 have sent out have been very good, but they're not fast. I've been without my air conditioner for over a week and a tech is coming tomorrow. I also had a problem when I didn't understand that the guy couldn’t move my dishwasher around where it was more level. He said that it was an installation problem and 2-10 wouldn’t pay for that. Also, the icemaker guy was just here and he had to order a new icemaker. So that’ll take a while. Last week was the hottest week and I was completely without it, but they took care of me. And that’s okay. Everybody has been very kind and they’ve gotten out in a timely manner.

All has been very good with 2-10. I've had them for about 4 years now and they've been very amenable. Whenever I spoke to their reps, they were very good. The company that 2-10 recommended for my electric water heater was excellent.

Everything was great when I submitted a claim with 2-10. There was no complaint. Everyone was pretty willing to work with me, and it was a pretty quick response. The first guy I talked to on the phone was really thorough. I ended up being able to get some money to help out with fixing some things and that is always a good thing too.

The contractor came out a day after I filed the claim for the water heater but we ended up not using him. He wanted to do a couple of things and the price was what 2-10 would not allow for. He had an extremely high price. We got reimbursed by 2-10 for the amount that he quoted, and then I used another contractor who charged us about $200 less to do the work. The reimbursement went great and everything went well with the claim.

I received 2-10 warranty when I purchased my home a year ago. I re-upped for the warranty plan for a 2nd year. However, now I regret that decision. Recently in the high heat - my A/C went out. In brief, I opted to go to a 3rd party servicer to get the job done quickly because the in-network provider did not have good reviews online. I phoned 2-10 warranty to ask for another in-network provider but I was denied. Finally I asked about using an out of network provider and was told to be sure and have the 3rd party call the authorization line BEFORE they do the work. Otherwise I may not get reimbursed. I understood and followed those instructions to the letter - EXCEPT - I was never told the agent should have created an out of network work order nor was I told that despite using a 3rd party I would still be liable for the $100 service fee.

The breaker on my son’s bedroom tripped and wouldn’t reset. I called 2-10 Home Buyers Warranty and submitting the claim went fine with the claims rep. The contractor was fine too but they always seemed to be saying the wrong thing back to 2-10 because 2-10 kept denying. They paid $500 for the amount to say that our electrical is no longer covered for this year because we have reached our limit and they were done with that. They did it such that now we can’t claim any more electrical concerns. 2-10 just wanted to wash their hands off it. But if it’s the refrigerator, it is covered on something separately. So, we’re just talking about wiring.

I've had coverage with 2-10 for a little over a year and submitting a claim with them has been pretty good. However, there is a little bit of a delay, usually a couple days before someone comes out, and it's depending on the contractor. Also, I don't think 2-10 uses the best contractors. I had a lot of the same issues come up again and 2-10 tries to charge you money every time you have someone come out. For example, we had a sump pump in the basement that went bad. 2-10 had someone come out who replaced it. Then, I had another issue and 2-10 kept sending the same company out, and the issue's still ongoing. They won't give me a new company unless I paid more money. They don't want to pay more money on having a new company come out.

I submitted my claim to 2-10 on the phone and it went pretty smooth. The reps were very helpful. I contacted a contractor myself and they did great. 2-10 covered it still and everything worked out just fine. I was fortunate to have the 2-10 policy in place.

The main pump of our pool went out. I submitted a claim for its repair to 2-10. Though I thought everything was fine, I still have gotten reimbursed for the repair. I should have gotten paid 10 days from the time I submitted the receipt and that was back in May or June. I never got any correspondence the first time I interacted with them. Thereafter, I called and inquired but then 2-10 said they needed more info. I gave them that and three weeks later, I still haven't gotten anything.

I called 2-10 for a claim and the contractor came out the next day. The contractor was very professional and the work was done in a timely manner. The objective was met and the water was back hot, so I was satisfied. 2-10 has been professional and my experience has been pretty good so far.

I make claims at 2-10 over the phone and it's excellent. They've all been professional, very kind and helpful. They've taken good care of us. Also, their contractors come out pretty quickly. The last one contacted us within an hour of when we called.

It’s very easy to submit a claim with 2-10. I’ve done it online and through the phone. And I prefer to do it over the phone. The reps were very gracious, very willing to clarify what the situation was and to help to submit it. The contractor was also very professional. But there was an issue where I called 2-10 for the third time. It was for a toilet, and the guy didn’t get permission to repair or replace the commode.

I’ve had coverage with 2-10 for about five months now and I submitted a claim on the app but it was easier to call if I had a question. Then, they would submit the claim while I'm on the phone with them. The claims process was simple and easy, and the reps were friendly. Usually, the contractor would reach out on the same day or sometimes, the next morning. It's a matter of when it was assigned when I submitted it. The contractors were very helpful and knowledgeable. I’ve had all good experiences so far. I had a local plumber come out that was assigned to the claim. He came out, did some test and found the leak and what was going on. He fixed it, let the repair set for a little bit and then ran the same test again. There were no leaks and it was a great job. Everything has been functioning very good. 2-10 is a good warranty company to have, especially, if you're a first-time home buyer.

When we purchased the house, 2-10 was the one that was put on it. I usually call to make a claim and the process is a little difficult. They could improve on speed and getting through to somebody. To even get it reported is a pain in the rear. A couple of times the contractors were okay but there were a couple of them who were not quality contractors. So, the experience has been hit or miss but the coverage has been good so far.

2-10 was recommended to me by a colleague of mine who helped me rent my house out. I've had their coverage for over six years, and it has been very helpful along the years. It puts my mind at ease when it comes to things that have gone wrong here at home. I have a friend who went with 2-10 and she canceled after the first year and I told her that that was gonna be a problem later. And it did become a problem that she wishes that she would’ve stayed with them. And that’s the peace of mind that I pay for. It is worth every penny to me.

My experience submitting a claim was a little involved but pretty good. 2-10 was in-depth with it and it took a little bit of time, but I appreciated the time that they took with me. With the hot water heater claim, they sent a guy out and the guy couldn’t do anything about it so I called and asked 2-10 to send me the money back. Then the spa that they repaired went pretty good as well and 2-10 had to do a little bit of research. They didn’t have a technician so I had to find my own. I had to call and talk to my repair guy and it was back and forth, but 2-10 got me taken care of. They were very thorough and took care of my needs.

Filing a claim with 2-10 is horrible. I hate it, and I probably won’t use it even if something breaks down in the next six months. I’ll just go with it on my own. They send out inexperienced people. You have to go through multiple visits to get anyone who knows what they’re doing. They were unable to fix both of the claims that I’ve made. It’s just a waste of time and money.

When I built the house, we had the structure insured with 2-10. I've had them for 7 years and submitting claims with them has been fantastic. When I had a swimming pool issue, the contractor came out in about 2 days after I did the claim. He was great - very professional and efficient. The pool has been working fine after the repair.

We opened the warranty with 2-10 in 2015. Their representatives are usually fine but I have a hard time with the actual service itself. The first time that I filed a claim, I had some pipes bust. I live in Virginia and the person they dispatched was in Louisiana. So I went through a whole lot trying to actually get someone to come out here. I had to call them back and I was told that they didn't have anyone in my network. I ended up having to find someone myself and had to pay that person out of pocket. It took 2 or 3 months before I even got any reimbursement. And I didn't even get full reimbursement. I only got maybe 1/3 or 1/4 of what I had to pay to get my pipes replaced.

The contractor that was sent by 2-10 was fine but he did not explain as thoroughly as I would have liked what was causing the issue with the refrigerator. He helped with the homeowners insurance part of it to see what would be covered. And we determined that the part that we needed to be replaced wasn't covered. But then he came back out to look at it. And then, when he was getting ready to look at the ice maker, the back of it was cracked and taped together with duct tape. We're relatively new to this house. And he didn't see that the first time he was out. He could have been a little bit more thorough and noticed that the first time around. Otherwise, we wouldn't have ordered the part.

My 2-10 coverage came with the house and I've had them for a year. I had a claim for the pool motor and until this one, our experience with them has been fine. They didn't have anybody to do the pool motor so I contracted myself and they approved to pay for it, so I'm getting reimbursed. However, I’ve had a hard time getting the receipt sent in and they have not let me know that they got it. I’ve sent it twice. I’ve sent them a copy of the thing where they told us to look outside the network and it would be covered. But there was just, “That’s all we need. Do you need anything else?” I’m really ridiculously busy and I’m having a hard time connecting with over email, which is my preferred method of communication. I'm not getting anything back and it was a $600 bill. I'm getting ready to expire and I'm not sure I'm going to renew. I can't renew unless I get my money back.

When I had an issue with my air conditioning, 2-10 couldn't find someone to do window units in my area. No one would come out because window units just aren’t worth fixing. Furthermore, I'm too far out for 2-10 to have find someone who would come out. It took three weeks before we got the issue resolved. It was 124 degrees heat index in my location and I had no air. I ended up talking to a supervisor because we were going round and round and round and not being able to find someone to come out because it was unfixable. Eventually, 2-10 resolved the matter with a cash settlement.

I submitted my claim for the refrigerator over the phone to 2-10 Home Buyers Warranty and the rep was pleasant. The contractor came out for service five days later, which was a little longer than I expected, but that’s okay. He was very communicative and told me what was going on. He told me about the parts they had to order and then said it would be a few more days after that. Another technician came to complete the repair and the refrigerator has been working great since then.

We've been with 2-10 for 19 years. Most of the time, our experience submitting a claim has been satisfactory. I always submit my claim by phone. The reps are okay. But I don’t like the current way they answer the phone. They ask a lot of questions via checklist at which describes it. But I have no problem with the contractors that have been coming out. But the one most recently, I had a few months back, when the freezer went bad, the contractor came and looked at it. He said the condenser was bad. But he couldn’t fix it. He said they don’t do that work, and I was just left with a bad freezer. Food was spoiling so I had to go out and buy a new one. But all the other contractors that I’ve had, the quality of work was good.

I got 2-10 warranty when I bought the house and I re-upped after the first year. I've only had one claim, and it didn't go well. They sent a repair person for a refrigerator that was not qualified to work on the brand or refrigerator that I have. They said they diagnosed it, but they never turned in the diagnostics to 2-10. So, 2-10 ended up having to have another company come out.

My tenant was complaining that the hot water heater was only getting about 10 minutes of hot water and then it would run out. We filed a claim with 2-10 and the process was difficult. 2-10 assigned a plumbing company however, the plumbing company did not call me back for a week. When I called the company, they said that they were not interested in working with 2-10 because 2-10 was very particular and it was difficult to be reimbursed.

The first time I submitted a claim with 2-10, I did it online. The second time was about two months ago and submitting the claim was very tricky over the website. I couldn't submit it because the only thing that showed on the page was "renew" (which I plan to do). I had no choice so at that point, I spoke to a representative and they were professional. The contractors that came were good too.

I’ve had a couple of claims with 2-10 for my swimming pool. I have one that has been closed, and one that’s still pending. It's pretty easy to get a claim started on their website. Then the contractor was out two days later. This particular contractor they initially sent out was useless ‘cause he said it was one thing, and it wasn’t. So, it took a week or so later before they finally sent someone else who resolved the issue. They sent out the same company but a different technician. And he said that it wasn't repairable, but 2-10 is saying that they might be able to get the parts. So I'm in limbo and have been waiting for several weeks now.

The claim process was fine, though the way that it ultimately got handled wasted three weeks of my time. Nobody was taking charge. I got a hold of the contractor, he came out and looked at the washer and said, “I gotta order parts. These are old parts.” Then, he went and submitted to 2-10, and 2-10 said that they would get the parts and it was gonna take two weeks. Two weeks went by, I was in contact with the contractor and he said, “I ordered the parts. 2-10 is getting them.” I called 2-10 and I talked to somebody who said, “They’re on order. I don’t know what to tell you.” Three hours after that, there was an email saying, “We’re gonna replace the machine.” When I tried to call to talk to somebody, they were never clear as to what happened. 2-10 let two weeks go by and I had to rent a washing machine, which ended up costing me extra money. They never gave me the option to replace it. Still, the contractor was fantastic and he explained what broke.

Buying a warranty puts peace of mind with the purchase of any home, that you won’t have that large expenses. We got 2-10 Home Buyers Warranty when we purchased our house and it was real easy to submit a claim to the point that I don’t even really remember if I did it over the phone or if I did it over the computer. The contractor came out really quick. He went and got the piece, and came back, and finished it up all in one day. So, it was great. The contractor was fabulous. I was so impressed with 2-10, I’m renewing it. Since it’s coming due for renewal, we’re gonna renew it our of our own pocket because we’re pretty happy with the service and the peace of mind.

I selected 2-10 for 3 reasons: 1 - they had a local representative, 2 - we knew her, and 3 - the full warranty was less expensive than the majority. Fidelity was the only one that was lower than them. I submitted a claim using 2-10's online method and I also advised our local representative that I made a claim. It was very easy. Initially, the contract provider that we were working with was terrible. There were a lot of issues with him. As soon as we made it known that this contractor was doing what he was doing or not doing, 2-10 was right on it and took care of it. To my understanding, he’s no longer on 2-10’s contract services providers’ network. The next contractor we got for the same issue was excellent. We got everything we needed from them regarding notification and good service.

Most of the claims process with 2-10 was fairly easy. Recently, I called and spoke to a representative. I really like that I could do that. It was almost midnight and I actually got to talk to a person so that was nice. It just took a little bit longer than what we were hoping, but we did end up getting the water heater by the week’s end. It was more frustrating because I had literally just come home from the hospital with a newborn baby. With the newborn, we’ve got five kiddos, so having no hot water made it a little bit difficult. But the contractor was absolutely fantastic. They went above and beyond to make sure that we had the water heater in a timely manner. Overall, the process was pretty smooth and it was a lot easier than what somebody had told me that it might be. I was pleased with how smoothly it went. Any time I spoke with anybody on the phone, it was always a pleasant interaction.

I filed a claim with 2-10 on May 3rd when my air conditioner stopped working. They sent a contractor out within a few days. The technician informed that a part would have to be ordered and would arrive within a few days and they would be out to make the repair. A few days turned into a few weeks with stories of the part was lost, the part was then given to the wrong contractor and finally the part is no longer available.

The first time I had to submit a claim with 2-10, I called it in ‘cause the website was a little confusing at first as far as trying to figure out how to do it. It wasn’t as obvious as a I would’ve expected it. For some reason, I’m able to find the phone number easier. I was able to call it in and get it to work. I just submitted a claim the other Monday morning for something else that I managed to kinda make the website work. It went through but it didn’t do the right options for what I was dealing with which is my problem. Thankfully, the plumbing company still managed to figure it out.

I had a good interaction with the 2-10 claims rep when I called in my claim, and the technician that came out did a good job.

My experience when submitting a claim with 2-10 is very positive. I do it over the phone. I like working with people. The guy that came out was outstanding and I love him.

I had 2-10 in my old house, and when my sister was getting this house, her real estate agent recommended somebody else, but I told her that 2-10 is really good. So the real estate used 2-10 and my sister has been really happy. Submitting a claim is a tag team effort for us. It's whoever isn't traveling or has the free time. I usually call the claim in and 2-10 would tell me the name of the company that is gonna do the service. I then usually follow up with a call to the company itself and set up the appointment. The 2-10 reps are always very pleasant and very nice. And the tech that came out was great and very nice as well.

The experience with 2-10 isn't good. 90% of the time, the problem is not with submitting the claim, it's with the contractor on their end. A lot of their contractors don’t contact us or if they do, it's days later. By then, the problem already is exasperated. Then we have to just get our own because either the contractor doesn’t show up or the contractor doesn’t fix the problem correctly and the problem is escalating. So then, we call back and they just say we're approved to get a new claim. It doesn’t cover as much because they reimburse us a little but it's never gonna cover the $75 service fee we have to pay. Sometimes, they only give us like 40% back. We reach out to 2-10 every single time but these reps don’t care. They're just like, “Oh, well, then let’s get the approval code,” which is fine, but they should reimburse me everything.

I've had coverage with 2-10 for two years and I’ve had mixed experiences with them. I recently had a really bad frustration with them with the AC company that we got through them during an incident. Because they were with them, we then signed a contract also with the AC company thinking it was a good thing to do. It turns out that that company isn’t with 2-10 anymore. So, then we called because we had an AC problem. We didn’t know that they weren’t with them. And I don’t know that they should have notified us, but no one did. And that might have prevented me from signing a contract with an AC company that was no longer with them. And then we had an electrical problem at the same time. So, they set us up with an electrician who never called us. I had to call back again, and they gave me his number, and I called him. And the guy got really nasty and abrupt.

I’ve heard about 2-10 Home Buyers Warranty years ago but I got acquainted with them when I bought my second home in Savannah, Georgia. I’ve had other home warranty companies but I chose 2-10 for what they had to offer. After I noticed a leak under my home, I dug around some more to see exactly what was going on. Not everyone can fix plumbing work, so I decided to take it out of my hands and give 2-10 a call. The contractor called me within the hour and then, an appointment was set up. The contractor was very knowledgeable about plumbing. He gave me different options on what I can do before the actual job was done and I just went from there. He told me that the system needed to be snaked to clear and that would help everything flow until the actual pipe was fixed. I have renters there and they haven't stated that there were any additional problems since the contractor came out.

I had a terrible experience with my recent claim with 2-10. I have an oven and a stovetop that are separate pieces. And the gas supply valve on the top was defective and needed to be replaced. So, the repairman came out. And the only way to get to it is you have to take out the oven which is right below it. It's the same brand, same make. And the 2-10 warranty people said they couldn't service it because the guy they supplied to do the maintenance couldn't take that out, and I couldn't do it or I'll void the warranty. So, they had it written in there that obstructions had to be removed by the owner, but I think that means obstructions like a wall or architectural feature, not the unit itself. So, I had to hire somebody for $150 to remove the oven, so that the repairman could replace the valve. Ridiculous.

I always like talking to somebody when submitting claims to 2-10. The process was a lot easier than I thought it was gonna be. My hot water heater busted and it caused a lot of rust damage on my flooring. The guys that came out were nice, respectful, and tried to be as quiet as possible. They tried cleaning it for me before they put the new one in and explained to me that it was as clean as they could get it. Now I’ve got hot water and it’s running. I plan on renewing with 2-10.

I had a bad service experience with 2-10 on this most recent claim. It took an extended period of time to get anybody to address the claim. They had one person that came out but they never turned in the quote to 2-10. And the 2-10 policy states they have to contact them three separate times before we can move on to another provider, and it was just a mess. 2-10 paid the cost of the repair they were going to do, but it was gonna take me a while to even get the repair done and it just wasn't worth it at that point. I ended up getting a brand new one, and throwing in the towel. They never paid the replacement cost. But I've had other claims that have been fine.

When I had my house built, the builder recommended 2-10 Home Buyers Warranty to me and I thought it was a good idea. It's been pretty good so far. I've only had a couple of times where they weren’t able to send a contractor out because there was no contractor available. I wasn’t too pleased with that ‘cause they told me I would have to go and get the contractor myself, pay them out-of-pocket and they would reimburse me. Still, all the contractors have been pretty decent and they are pretty professional. 2-10 is a little pricey, but it's a good company and they’ve provided service that they said they would.

I've been with 2-10 Home Buyers Warranty for two months and have had a great experience. It came with the house. I've had my water heater fixed very fast and easily. I called the representative and they were helpful. Everything was smooth - the paperwork, the people that I contacted, and the time they made. How they fixed the water heater was great and beyond expectation. I also had a welcome package for my door lock, which had been done perfectly without no problem. The experience had been awesome. Plus, whenever I had a question, the service contractors were available. One of them was Indian and he spent 30 minutes with me. I didn't know anything about the policy and he explained every detail about the specific situation I was dealing with at the time. That was so helpful. There was also a female who was very helpful too. English is my second language, but they spent a little bit more time with me. They were nice.

I've been using 2-10 for 3 years and their claims process seems to be fine. Recently, I did it online and the contractor came out for the water heater the next day. The quality of work was good. They seemed to do what they needed to do.

Sept 2018 moved in house. Heat not working, 2-10 warranty sent furnace repair man out. Paid him $75.. Later same day no heat. Told to turn thermostat up to 85 then down to 74. Did that. It still not fixed. I call another repairman to fix it that I had to pay 100.00 for thermostat & 100 Labor. May had no air. 2-10 sent another man. I paid 75.00. Didn't fix it. He came next day. Changed my thermostat because he said the wifi was messing it up. Asked for $75.00 more. I refused. He said this was another problem. 2-10 says if I don't pay him again my policy is canceled. Really. It's like they are all working together.

I love 2-10. As a matter of fact, I even referred my coworker to 2-10, and she has other homes that she rents out. She got all of them aboard 2-10. Submitting a claim with 2-10 was easy. I initially had went online because I had two things going on. But then, I called in and I asked them if there was any way that the same person could service both of the claims because I didn't want to have to take off work twice and have two different people come into my home. And the person I spoke to said yes.

I had 2-10 for about two years and everything was fine when I had a claim. But I don't have the coverage right now because I couldn't pay for it. But I'm gonna get back and renew it.

The water heater was working fine then it was gurgling. The home buyer called it out and they declared that it would be covered by the warranty so we filed a claim with 2-10. The Realtor initiated it and it went well. The contractor was out in a couple of days. They ordered a replacement for the water heater and it came out the next day. I’m very satisfied with my experience.

We had to have the furnace replaced and filed the claim online. We just did the buyout. We were upgrading the furnace and the one that 2-10 was gonna give us wasn't what we wanted. But everything is working correctly still since then.

The claims go in quick, but the companies that 2-10 deal with have been sporadic at best. I’ve had one company that has been amazing and three companies that have been complete garbage. When we had issues with our sump pump and hot water heater, the contractors were amazing. But the contractor for our dishwasher was complete trash. They scheduled four or five different visits and showed up twice out of those visits, and they kept doing the wrong diagnosis and bringing the wrong parts. They were impossible to get ahold of. They would have us schedule days off to be there and not show up and tell us last minute they were not coming.

My realtor said he liked 2-10 Home Buyers Warranty. I've been protected by 2-10 for three months and submitting a claim has been easy. I just call them and the interaction with their rep has been very easy, too. They tell me to expect the contractors out usually within a day or two. The service provided by the contractors has been awesome. My experience with 2-10 has been good.

I’ve had coverage with 2-10 Home Buyers Warranty for two years and I prefer submitting a claim over the phone. The claims process is okay but getting it handled is a challenge. I just had an experience with them for a microwave part and the contractor was fine but between the vendor and 2-10, they ordered the wrong part. If I didn’t get involved in the process, it would’ve dragged out longer. It’s like nobody followed up to figure out if it was an incorrect part and that another part needed to be ordered. 2-10 should have a better follow up system and show people that they’re concerned. They didn’t give a damn because I was without a microwave for three weeks.

I file my claims with 2-10 over the phone and the reps have been very satisfactory. Last time the contractor came in 24 hours to look at our sump pump and they were very good. They have very thorough service.

When I had a plumbing issue, the contractor from 2-10 came out in a timely manner and seemed competent. They explained why it was not working. For AC problems down here in the south, the contractors need to jump on it. But that was fine for what they did. In the past, with another company, it was gonna take four or five days or something crazy for contractors to come out, and none of them were raised here in Texas. That’s not gonna work. But then I had no problems with 2-10.

My most recent claim experience with 2-10 went very well. We had an issue with our AC. It was making a noise. We have a child with asthma and we didn't wanna find ourselves without air so I called in and made our situation aware to 2-10. They tried to get ahold of somebody who was not available right away so they switched to a second person who was able to come out right away, diagnose the issue, order the part, and get it installed. We went one night without air but they had it the very next day. It’s all good here. I learned after the fact that the person they got to do the HVAC had to go out of his area that he normally works to service me which was really, really, really above and beyond. He could’ve said, “I don't work there. I can’t do it for you,” and I never would’ve even known. Instead, he said, “Yes, I’ll take care of it.” And I really do appreciate it.

The service vendors are not good. The guy that came out to my house was some guy that wasn't in any uniform. He didn't have a business card and didn't tell me who he was. He took down notes in a nasty looking notebook. They had to order a part and then a month went along, and they didn't respond to me. They closed the claim with 2-10 to get a payment, but they didn't do any work. I tried calling them to find out when the part was available and when they were gonna come out and reschedule it. That came up to voicemails and none of them would respond. So, I called 2-10 and told them I wanted to cash out the appliance and that the contractor company hadn't done anything for me. That was a gigantic disappointment. I'm glad that 2-10 paid me for my dishwasher, but they have to do a better job at picking the vendors.

The first interaction I had with 2-10 was about my heating water, and that situation was a little bad. 2-10 sends a request to a provider who is no longer working with the company. And later, the same day, they sent for two different companies. There's no controlling about where they send the request. But the second experience was for my AC and that was totally fine.

I've had 2-10 for a year and claim process can be hard at times. It depends on who I connect with when I talk to them. For my cooktop, I did the claim online which was very easy, but I had to do follow-up via phone because I went over 3 weeks without resolution. They kept pointing to the contractor as the problem, but to me, they wouldn’t really take the actions necessary to move forward. The contractor was great except getting in touch with them was a nightmare.

I file a claim because my bathroom room has leak and they send the contractor (plumber) to check my house. And they told me that the reason for denial is because the plumber told them that someone has already touch or do something to fix my bathroom which is really a lie. I bought my house brand new 2 years ago year 2017. And I have warranty. Why would I hire someone to do the work. When I know insurance can cover the work? And they just called me your claim is deny. Plus I have to pay $75 to the contractor that they sent?

We live in Raleigh NC and our A/C unit broke down exactly 7 days ago, 2-10 had a contractor come out who diagnosed the problem as a "shot compressor" meaning it had to be replaced. He said they would report that to the warranty company and then he'd let me know when it gets to them. 4 days later I get a call from them saying that they do not receive packages at their location due to being in the country and the warranty company wanted them to drive to Charlotte (3 hrs away) but they refused so another contractor had to then come out to assess what the problem was even though I and the warranty company knew already. Of course this now takes another day to get them here before the compressor can be ordered.

I called 2-10 to file a claim and their contractor came out two days later. They were really friendly and did their job quickly and efficiently.

I've been covered with 2-10 for almost a year and we will renew after that. Submitting a claim with them is okay and the last claim was the tub being clogged. The repair was yesterday and it's working fine. But sometimes, 2-10 doesn't have people available. They don’t let us know so we have to keep calling and calling. Sometimes it's annoying that you have to call again and again ‘cause you don’t get a phone call from anybody. They email and sometimes, they don't. I don’t spend most of my day in my emails so it's nice sometimes for them to text or call to say they're working on my case and someone is gonna call me.

I usually call 2-10 when I have claims. Sometimes, I feel like I might miss something if I do it online. I can also explain the problem a little bit better on the phone. The last one I had was for my pool and they didn’t have anybody contracted to work on it. They couldn’t get ahold of anybody, so they told me to go outside the network. So, that was what I did. But it was hard to find just regular anybody. The one I got was on the ball and got everything done, but it wasn’t a contractor per se.

2-10 is a good warranty company and I’m satisfied with them. When I submit my claim, I call them in and they go from there. The reps are good and I haven’t had any problems with any contractors so far. I had a claim for the gas water heater and the contractor handled it professionally.

When I bought my house, 2-10 Home Buyers Warranty came with it and I’ve been with it for six months. The water heater had a leak and I submitted my claim online. The website was easy to navigate through. The contractors were awesome, did a pretty good work and they replaced the water heater.

We've been with 2-10 for three years now. We stayed with them cause things are expensive when they break down. I usually submit my claim online. It's faster than speaking with a representative. Then they have 24 hours to assign it to someone. When we submitted a claim for our dishwasher, it took 24 hours for somebody to contact us. And then, when they contacted us on Tuesday, they couldn’t come out until Thursday. It was several days past that before they came out.

My claim experience with 2-10 was fine, though I had issues with the contractor as they've been non-responsive for many weeks now. When they initially came, they did their job and they were quick. I might have had issues getting them scheduled, but they eventually came out and serviced the toilet, but then 2-10 said that they would replace it due to calcium buildup. Every time they say they'll contact me, they don't. I contacted them and they set up an appointment one day, and they were a no-show. I would prefer not to go forward with this contractor.

Our freezer started leaking and defrosting and the refrigerator side started not cooling. We called 2-10 Home Buyers Warranty and filed a claim. The service guy from ServiceMax came. He explained that a computer chip board in there had broken and he needed to replace the tiny part that was the size of a dime and that should fix it. The service guy and 2-10 have been great. Since we bought the house, we've had a number of things go wrong with it. It was like a domino effect. So it was a relief that with $100 we can get somebody out here and not $1,000.

I just renewed with 2-10. My experience on the one claim I had with them was very good and really easy. I love the process where I could file the claim online. Then when we had an issue with one of their contractors and I called 2-10, they quickly resolved the issue. A different contractor called me on the same day and they were great. They were very knowledgeable and accommodating. They spent a lot of time and got the issue fixed earlier than expected.

This is the third year that I've had coverage with 2-10 and I usually do claims over the phone. Sometimes, the problem is difficult online. The problem maybe too specific for something that I can choose online. Sometimes, I may have a preferred contractor that I wanna work with and it doesn't really give you that choice online so it's better if I'm just talking to a person. If I have a plumbing issue, I can say I want this particular plumber to come and I don't want this other one. 2-10 is able to accommodate me with those requests as long as the contractor is in their network. My last issue was for plumbing. The contractor came out for service after about a week but they were good. The professionalism and the quality of work were fine. I wish they have done a little bit better job repairing our yard after they dug it up, but that's okay.

I bought the house on April 24th and I called 2-10 once. They wanted $100 for something that would cost $5 but it actually cost $40. I did it myself, so I didn’t use the service at that point but later on, the sewer line clogged up and they took care of it right away. They contacted a plumber who came and fixed it. It just cost me $100 and I was very satisfied. Then over the weekend, the air conditioner conked out. So, I called and they said that because it was the weekend, I have to wait and the air conditioning company would contact me. They have not yet done so and I was gonna give them a call.

Filing my claim online with 2-10 went smoothly. They sent a guy who was quick and got the issue fixed. He knew what he was doing and had all the parts with him. The repair worked out and was done in 30 minutes. So far, everything has been good.

Everything went good with 2-10. I filed a claim online and it was easy. We were told to expect the contractor out in 24 hours. He installed a brand new water heater and brought the pipe back to code. Everything seems to be good so far.

This company is the worst compared to others I previously used. In the Savannah, GA area 2-10 Warranty have the most incompetent contractors under their service contract (NuAir, Total Air Care). It took four visits for one company to complete the work. This includes assessment, soldering part which leaked Freon on the whole house vents, re-solder and damaging valve, and finally repair. Then on second service order within 9 months, the A/C tech disconnected a dampener, left all wires exposed and then let me know that defective part was not covered. Their customer service and website is substandard. Even their policy cancellation process is inconvenient to customers; long phone waits and expect no calls back. To my Military Community: We deserve better for peace of mind particularly if deployed. Get something else and DO NOT select 2-10 Warranty.

I had trouble submitting a claim to 2-10 because it wouldn't show up off my dashboard. I called customer service and tried to get everything going but they couldn't understand what was happening because I have a real estate account and a personal account. They kept checking that but it doesn't show up on my real estate account. Calling 2-10 and trying to get on the phone, because you can't get it through the website, is really difficult. You're on hold for a long time. The number you call for real estate is always the same extension so it's not really distinguished. Sometimes, they always go for these people that are the same company, they don't call back. In my bathroom situation, the guy only called me after two days, after I called 2-10 again.

I filed a claim with 2-10 online the first time, and I didn't find it difficult at all. But we ran into some difficulty with the contractor who came out lately. They cancelled a couple of times. Then when they did come out, we had to get a different contractor. An HVAC contractor came out, but I needed an electrician to come out. The electrician is the one that cancelled a couple of times, or we couldn't get in touch with the electrician given. So, I was given three different electricians who were either not picking up the phone, not accepting 2-10 clients, or just not responding to the claim. Eventually, when the electrician came out, he was fine, did what he had to do, and rectified the problem.

We submitted a claim to 2-10, but there nobody came in and fixed the issues. I called them for the reason that it was getting delayed but they couldn't send anybody because there was nobody in the area. They were able to explain that to me, but I had to find it out myself, rather than them calling me and letting me know. My Realtor told me that 2-10 can reimburse the work done, so we utilized that option. We had one of my own guys come and fix it, and we got our reimbursement. It's a good option. So far, submitting a claim to 2-10 is easy because I can do it through the app. But sometimes, they don't get back to me in 24 hours when they say they will.

Submitting a claim with 2-10 has been great. I called and the reps were very helpful and very friendly. There was one thing wrong that needed to be replaced, and there was one thing wrong that the guy fixed in about 10 minutes. It's been the same guy both times and he's very nice. I just sold my place and unfortunately, the Realtor was forced to use another home warranty company, and they’ve been the exact opposite of 2-10. They're not friendly and the least helpful so I told my Realtor to use 2-10 for everything moving forward. When she has the ability to choose, she’d use 2-10.

We liked 2-10's price so we went with them. We've been with them for 4 years now and we chose them for the other house too so we have confidence in them. Recently, the washer wasn’t going into the spin cycle and the repair people took several days to come out. They had to come back one more time, and then I had to call back and recall it ‘cause it still wasn’t finished. You have to manually change a couple things for it to work right. The original repair was last month and I’m still waiting on that getting fixed. But it wasn't 2-10's fault. It's the fault of the repair people. They never got back to me.

The online claim process is easy if you have a simple problem, but it gets frustrating when you have to call to resolve things ‘cause you can’t do it online. I had two separate issues with the same appliance and it wouldn’t let me submit another issue even though it had been months since the first one had been resolved. It made me call instead of going through online. The first contractor that 2-10 sent was trash. They came out, wasted our time, took our money and said they can’t do it. Then 2-10 got in touch with a different contractor which was sent out on both times and it was fantastic.

I've had my home since the beginning of June and, as a package deal, got a 2-10 home warranty with it. Submitting a claim with 2-10 was an easy process and the rep that I dealt with when I called was friendly, experienced and knew what he was doing. The contractor that came out for the gas heater was also friendly and experienced. He said he had been doing it for 36 years, so he knew what he was doing. He didn’t ask too many questions, or how to get around. He didn’t need my help with anything. He's pretty good at what he did. It was quick and I like the quality of his work, and I haven't had a problem since. It was easy overall.

I submitted a couple of claims and 2-10 did what they were supposed to do. I've been happy with the job. Filing a claim with them is fairly easy. I just go online and submit it then they will call me back. I get an email that says my claim has been submitted. Then I'll get another email saying which company will service the issue and they say it's within 24 hours that I will receive a callback. Then they tell me at that time when they can service me. I did have a claim with somebody 'cause my air conditioning broke on the 4th. With the holiday and the weekend right after, it took 5 days for somebody to come out. But everything has been good since the contractor came out.

I had 2-10 a couple of years ago when I bought my house. I figured I didn’t wanna change. When I submit a claim with them, the contractor comes out right away. Recently, our schedules kinda didn’t work because we were on vacation. But once we got back, they got in and fixed it, and everything is good. The technician was great. He did his job good and he was fast.

When I got this house, I became a member of 2-10 -- I've been with them for 23 years. At the time, everybody told me it was the best one in the business. Submitting a claim is interesting. They don’t let you talk to a person, the computer does it. And sometimes, you can do better with a person. But other than that, submitting the claim is not bad. The last time, I was peed off because what happened was I had a hot water heater, and the igniter valve went out. So, I called 2-10 thinking I have to get some service quick. They sent somebody out and the person came up. And they said, “Oh, no. It’s the igniter thing. We’ll go ahead and we’ll fix it. We’ll order the part through 2-10.” I said, “Okay, fine. Order a part through 2-10.”

When I bought my townhouse two years ago, I told my agent that it was a for sale by owner. And I knew that with the age of it, appliances and stuff could be going south. So I asked her to include that in the 2-10 contract. And then, my husband and I split up and I took over and refinanced the townhouse last year and renewed the contract. And this year, with that, I added the maintenance for heating and air conditioning. So, I scheduled the maintenance, and they came out in February. The technician said that it looked like the coil was leaking Freon and needed to be replaced. I've had other warranties with other homes, so I know how it works. It's not an immediate fix.

The previous owners to my home had 2-10 and they had already paid it up for two years. And so, we just kept it. They didn’t have any problems prior to and we have not had any problems from then and that was like from 2012 to now. When submitting a claim, I just follow the direction as to what they ask of me to do. I don’t ever have any problem with the representative as far as filing the claim. They’ve always been helpful. But within the last two weeks, I was disappointed with timeframe because my air conditioner went out, both bottom and top. And here in Las Vegas, we have 110 degrees. The guy just came today to fix it. I understand things take time. I don’t anticipate anything to get done overnight, but I don’t want it to be any week or two before they can tell me that my parts won't be available.

I did some research and 2-10 had the best service and the best-sounding benefits to it. It’s been a good experience submitting a claim. I call and speak to a representative, and they're good. The response time on the plumbers was slow sometimes but overall, I’d recommend 2-10 to a friend.

My dishwasher was leaking so I had to call in to file a claim with 2-10, and it was easy. The vendor called me back the next day and set up the appointment. However, they ended up replacing a piece with a damaged one, so they had to reorder that piece and they had to come back a second time to fix it. It took about 10 days overall. That was just frustrating, like I shouldn’t have gotten a damaged piece to begin with. Still, they were nice about it.

Recently, the icemaker and the fridge went out, and it was repaired through 2-10 and there were no problems. But last year our HVAC system went out and the situation was pretty bad. The company that 2-10 sent out on the initial assessment screwed everything up and the 2-10 people had to fire them. A different company came in and straightened everything up.

A contact of mine filed a claim in and the first person that came out there walked in the kitchen and looked at her, and said, “Oh, I don’t work on a Samsung,” and picked up his little box and walked out. So, she called again, and two days later, a guy came in, walked in the kitchen, and she was asking him a question, and he looked at her and explained to her he didn’t speak English. Now, all this time, she’s losing food in this refrigerator. And these are 80-year old people. So, she called me and said, “I hate to bother you.” She said, “But I don’t know what else to do.” I said, “Why didn’t you call me after the first time?” So, then I called Kelly, who was a rep from 2-10 that I’ve known for years.

My experience with 2-10 has been all around good for the 3 years that I've had them. When I have a claim, I just call it in and tell them what's wrong. Then, they put it in a computer and tell me that someone will call me within 24 hours to set up an appointment to come fix whatever I needed fixed. They're nice and polite. The contractors come in and fix whatever needs to be fixed and I pay my service. If they have to order a part, they call me when the part comes in. The quality of work is good.

2-10 was recommended to me when I had the house built. I was advised that purchasing their warranty was a good way to go, so I went with them. On the first year, everything was covered. But sometimes it gets to the point where there’s a little confusion. There are some things that they do right away and I had no problem. But there are some things that I have to keep calling back for and ask them for an update. So the experience depends on what my claim is about and who I'm dealing with. Usually I call them when I need a service and I tell them what the problem is. Then they call somebody, make the appointment, and the techs come and do the job. Sometimes I get the email with the contractor’s name and phone number, then I call them to set up an appointment and we handle it from there.

I have two properties and I've had coverage with 2-10 for a couple of years now. I had an issue with the water heater once and they ended up replacing it. So I’m very happy with 2-10. I would recommend them.

I’ve been with 2-10 for a couple of months and I have only had to submit a claim one time. I did it over the phone and the interaction with the claims rep was good. However, there wasn’t any of their contractors in my area.

The electrician was sent for a Jacuzzi tub issue - it is an electrical switch - since there are jets involved it is now being denied. The jets are NOT the problem, I am out $100.00 for NOTHING and funny how the claim cost have turned into a denial.... worthless warranty!!!! Any way to save their $$$.

I inherited the policy with 2-10 when I bought the house in Arizona and I have renewed it a number of times. It has been, by and large, a good decision. I've used it a few times for things that needed to be fixed in the house and it has been a good experience so far. My most recent claim was for the garbage disposal which I filed online. The contractor that came out was very good and they replaced it on the spot. Everything has been working so far.

The pipe broke in the wall and it leaked. I called 2-10 and it was no problem with the rep. They said they couldn't cover the drywall and I had to pay somebody to come and cover the wall when the pipe leaked. But they took care of the plumber and the guy who took care of the plumbing was very good and he was a nice fellow. I don't know why 2-10 wouldn't cover the drywall but it was a good experience overall. I'm satisfied and in case anything went wrong in the house, I have some coverage.

2-10 was part of the package for my home and I’ve been with them since March 2019. Submitting a claim was very fast and easy. I did it online. The rep called me back and told me exactly when the contractor would contact me. The contractor was very friendly, pleasant and informative. Since the repair, everything has been good so far. It was a very pleasant experience with 2-10.

I submitted a claim to 2-10 because the garbage disposal was not working. The first claim I put in, I let it sit for about three or four days, and my sink was not going down. So, nobody responded to me. Every time I would refresh it, it said it was dispatched. I tried to call the company it was dispatched to, but they didn't pick up to me. I thought maybe if I close that out and re-open another one that it'll be expedited again. So, I re-opened it. I didn't get another call for 24 hours, so then I called, and then whomever I spoke to did something on their end to expedite it. They called the company on three-way, then the lady called me back and said, "Oh, your name got put to the bottom of the pile. I'll have somebody call you in four more days." I'm like, "It's been like three weeks." So then, the representative assigned a ticket to another company.

I purchased this house back in October and 2-10 was included in the purchase. Submitting a claim has been easy and quickly responded to. And their service network who comes out to do the work have also been quick to respond, professional, and efficient. They fixed the problem. I didn’t have to call anybody back in. There was a problem with my AC and there was this water heater problem, and everybody had been great. I've been happy with the service.

Everybody from 2-10 has been great. Except the vendor that came out here would not give me a receipt for the work we did, and I said, “I just wanna have it for my records,” because I don't know what he did, exactly. And he said he would send it. But I don't think he ever sent it. I got nothing in paper that the repair was made from the vendors. But the claim was taken care of in a couple of days.

2-10 Home Buyers Warranty came with the purchase of our house. I renewed it and we’re going on our third year in August. But the last claim we had wasn’t processed. We’re supposed to get a new washing machine. I did this claim on the phone, and we went through the whole thing. The rep was gonna submit it right away because I was leaving to go out-of-town for five days, and I was hoping to get it in before we left. And then, I didn’t hear anything. So, I called, and there was no record of the claim being submitted. So, it didn’t sit well with my wife. We ended up going almost three weeks without a washing machine, so I was kind of obnoxious about it.

We recently filed a claim with 2-10 for our sump pump that quit. Initially, I submitted the claim online but then I also called to make sure that it was gonna go through in time ‘cause I was afraid my basement was gonna flood. However, 2-10 did not find anyone to help me and instead, told me that if I could find someone, they would pay for it. So, I called and found a tech. Reimbursement from 2-10 went fine thereafter.

We wanted a home warranty. When we bought our house, 2-10 Home Warranty was the home warranty provided and we stayed with them. Most of the time our experience submitting a claim is good. But this last time was really bad. Our hot water heater stopped working and we called and had a service provider come out. And he proceeded to bypass an extra fuse box and fixed the water heater, but in the process, I lost electricity in over half of my house. And I went without electricity for a week because 2-10 could not find a network provider. And then, they finally told me that I would have to find a provider and that they would eventually reimburse me.

Our experience with 2-10 has been pretty good. Everything that we've submitted a claim for has gotten fixed. Well, except the dishwasher. It's not completely fixed. It's plugged in with an extension cord right now because they need to send out electrical people. But at least it's working and that's all I care about. It's not all 2-10's fault but it's annoying that I went without a dishwasher for several weeks. As of this time, I'm pregnant so it's one of those things that you don't wanna be out. I'm doing dishes all the time. On the first dishwasher call, the contractor came out just to get the model number. They were literally here for five seconds, even though we already gave 2-10 that number. So the rep never relayed it to the dishwasher person. Then we waited a week to get the parts in. But when the contractor came out, they said they still couldn't fix it. We had to wait another week for them to come back out with new parts.

2-10 was included with our home when we bought it. It was the previous owners who put the policy on the house. Submitting a claim over the internet sounded easier and quicker to do. You didn’t have to try to get a hold of anybody and talk to them. The contractor called me and told me when they would be out. Both the interaction with them and the service they provided were very good. They were friendly and very knowledgeable. Some kind of panel switches had to be switched out which controls the water and the ice. Since the repair, the refrigerator has been a lot better than it was. I liked 2-10 and the experience was excellent. The packages they gave me cover well. It’s better than most insurance companies and the deductible is not that much.

The refrigerator wouldn’t make ice, and I called it in with 2-10. The contractor came and fixed it. He was great.