2-10 Home Buyers Warranty Reviews

I had a plumbing issue and originally 2-10 gave it to a plumbing contractor. The contractor determined that the problem was the hot water heater. They forwarded all the information to 2-10 but 2-10 didn't deem it as urgent, which was upsetting. I had tenants who just moved in and it had been five days and they were without hot water. So I complained to 2-10 and they forwarded me another contractor that worked with them. The contractor came the next day, checked and figured what was wrong. Then they needed approval from 2-10 to do the work. But I didn't get a response back from either the plumbing company or 2-10. It was three days after that.

The Realtor for the seller showed up with 2-10 the day I was moving in. 2-10 was part of something that I was told I needed to buy and, apparently, I did buy it at closing. And the other Realtor showed up with a booklet of it the day I moved in the house. I knew it would be a good idea to have a policy. When I submitted a claim, first, I talked to a computer and it never understood. And then I asked for an agent that explained what the problem was and told me someone’s gonna call. The contractors have been fine. They, so far, seemed able to fix what the problem was.

It’s great that 2-10 sends people out for my dishwasher claim, but at this point, I'm wondering if they're going to give me money to get a new dishwasher or are they going to just keep sending people out. I’ve got a full-time job and I have to take time away from work every time somebody would come out. They’ve sent people out five different times and the issue is still not resolved. When I ran my dishwasher after the guy tried to come and fix it again this morning, there’s a new problem because it started making a different noise this time.

2-10's customer service has been good and when I spoke to their people over the phone to file my claims, they have been as helpful as they could be. But the contractors they use have been fairly incompetent. I have lots of examples, but the most recent one was for the problem we had with our ice maker. It required six visits from two different contractors and it was still broken. Then on the seventh, the third contractor came in and realized the only problem was that our refrigerator needed more Freon. And he diagnosed the problem over the phone, came to the house, added Freon, and now both our freezer and our ice maker are working just fine. Then, there was a problem with our shower that required four visits to fix. All in all, the coverage is fairly inexpensive but the level of contractors that 2-10 uses has been completely insufficient and unacceptable.

We put in a request with 2-10 over a month ago and the response was quick. The technician came out, troubleshot the issue and told us it was a bunch of parts. It had a master cluster involved. He recommended to 2-10 that we replace the microwave because of the labor and the number of parts it needed. We were a bit confused about what the next step was 'cause we thought that that was gonna go through 2-10. But I didn't hear from them exactly what was going on and I had to make two more calls to find out that 2-10 wanted to replace the parts. In the end, it was decided that it was cheaper to do the unit. I went out and bought a microwave and we claimed reimbursement for it.

The water heater is very good now. There is a lot of difference between the old one and the new one. Last time, the water heater took a long time and you can hear it when it is turned on. Now, it's so fast and this saves gas for our house. A friend came into my house and said they put something on the top of the water heater for safety. There's a pipe but they put some circle that looks like a sucker on top. I didn't know about that and that was not put in my water heater. But everything is okay. 2-10 is doing a very good job. The process for submitting a claim is very good and everybody always helps, even in my last two calls. There was a lady who helped me and she was very nice. I liked her.

My claim with 2-10 on my salt-water swimming pool went great. The process of submitting the claim worked out great. 2-10 did a fine job.

The electric water heater issue all started one evening with the lower heating element. That led to a call to initiate a service order on it. Getting that resolved ended up taking the better part of a week and a half. I had to make one call after another multiple times, day after day, but the service orders weren’t getting initiated over to the vendor. There was a big lack of communication between the service provider and 2-10, to say the least, and this particular experience was miserable. If I had it to do over again, I would’ve just gone and bought a water heater myself and replaced it. I would’ve come out cheaper on it. I would’ve never called 2-10 about it and I’m not sure if I’ll carry the warranty forward after it expires again.

I had 2-10 in the past and I've had them for about 3 months this time. When I submitted a claim for the electric water heater, the technician came out, diagnosed the problem and ordered the water heater. He came back about 5 days later and installed it. If it wasn’t for the weekend, I would expect it to be a little sooner.

I purchased my home on September 11 and I got a warranty from 2-10. I have called them for a claim regarding an internal hose and I didn't too much like that the contractor who was sent out couldn't fix the problem. There's a leaking issue upstairs in both of my showers and the leak is coming through the glass. The people who I bought the house from remodeled it, so I don’t know if they didn't put something in right. And the guy who came to look couldn't quite pinpoint what the problem was as well. But then he and the 2-10 lady told me that whatever issue I had wasn’t covered under my warranty. So, I still have the problem and I’m dissatisfied.

I have another house with 2-10 before this one and I’ve been with them for seven years. I submit my claims on the phone and the reps usually take the report from me. They’re very effective and I’ve never had a problem but I had a very bad experience with their contractor. The technicians diagnosed the same issue a long time ago and they didn’t fix it. When they came back, they figured out that the compressor of the fridge was not working and it was the same problem that wasn’t fixed to begin with. They said I didn’t have to pay any fee for it since it was within 30 days and they would come back. They took almost a month to bring back the part because they said it was a back order.

We had to do two claims with 2-10 but they did a very good job. The first one was for the main water heater. It did the kitchen, the laundry room, the showers downstairs and upstairs, and it was about three weeks. It was a pretty long time. And then when they came and replaced it the tech looked down there and he said, “Well, that’s not the one that needed to be replaced.” But apparently, it was leaking. And so then, another one had to be ordered, and then it had to be sent to wherever our plumber had to pick it, so it took a while. But the guys 2-10 sent were very nice.

We had to have some plumbing done before through 2-10 and the contractors they sent were **. They didn't do anything and we had to call them three times. When we got another contractor, Greg, he was really amazing. He did an excellent job and was respectful and knowledgeable. He had patience with us and gave us all kinds of information. He took his time and busted our concrete up. He put the motor in and had my wife and I hollering good. Greg and the young man he was with were godsends. 2-10 sent us angels.

2-10 came with the house and then I went ahead and renewed it. Every time I talk to them, they're wonderful. They've always been responsive. They just don't always grab the right people. Maybe they should vet their repair companies a little better. For the air conditioning claims, they sent someone out who diagnosed it and they ordered a part. So that was two trips. Then both times I've had to have it fixed, it would stop working the way it should within a span of maybe two weeks. We found out that maybe there was a kink in the line. In one case, I had to have some sort of line replaced.

I’ve been protected with 2-10 for 14 years. Lately, we are having really bad issues so I've been thinking to move. They are taking forever and then the contractors are not showing up. And then even if they're showing up, they are saying they don’t get paid for that until they take the pictures and they leave without fixing anything.

We purchased 2-10 back in January, when we bought the home. Recently the water heater stopped heating and I called them, and they sent out a technician from one of the local companies to look at it. They were very professional, polite and they did great work. They could get it started for short periods of time, but it had a little drip of water that kept putting the pilot light out so they replaced it.

We've been covered with 2-10 Home Buyers Warranty since July of 2016. I did not have a claim until earlier this year in the spring and their claims process has been horrendous. My air conditioner quit working. I’m in Missouri and it gets really hot in spring and summer here so I was worried. When I made my claim, they told me somebody would contact me within 24 hours, but I never heard from anybody. They couldn’t get anybody to come out and look at it so 2-10 told me to go ahead and go outside the network. I did and I gave them three estimates. Three and a half weeks later, while I’m in the midst of summer, the contractor has not done anything. They wanna piecemeal my air conditioner together. When 2-10 finally found somebody to come out, that person came out and said exactly what all three of my people said. After the Fourth of July, I finally got air conditioning. But my well pump went out.

2-10's wait time when you call them up is sometimes quite annoying because the call takes forever. That's one of the worst experiences. Their portal is also not up to date sometimes. So the process can be improved. If they can respond to customers on the tickets, that would be real helpful for the customers. But overall, it's not that bad. 70% time, their contractors are okay although sometimes, their contractors are not that good.

I bought the house in March and my realtor provided 2-10 for me. Recently the refrigerator was not getting down the temperature as the Freon was leaking, and the contractor that came was less than desirable. He was very friendly and helpful, but he rescheduled on me five times. It really prolonged the experience. He attempted to fix the compressor in the back with hopes of solving the leaks. It didn’t, so then he had to submit an “unable to fix” claim to the insurance company. 2-10 had to replace the fridge and I accepted the cash they were trying to give me, but I haven’t received the check yet. It took about a week to get back to me on whether it would be the fridge or the check, and I picked the check on a Friday. I’m supposed to get the check today, Tuesday.

In the three years that I've been with 2-10, I like that their price is reasonable and their overall process is easy. I just wish I have a little more control over blocking out schedules for the vendors. When our AC went out, it took three months to get someone out to fix it. But when our dryer went out, that process was quick. They should improve on expediting some of the bigger ticket items.

I wish 2-10 would change their introductory song. I've been with them for 5 years already and I've just heard it so many times. They should also speed up the process of getting a contractor out. I called about my dishwasher yesterday morning and we're over the 24 hours but we haven't got a call yet. We haven't had anybody come out and look at it yet.

We've had two claims so far with 2-10. For the latest one, my dishwasher wasn't washing and it seemed clogged. I spoke to somebody from 2-10 on the phone and the rep was helpful. However, finding someone to do the repair work in our area was challenging. I waited a couple of days and I got a text or email back saying that 2-10 couldn't find anybody in my area and I needed to contact them if I wanted them to keep looking. That was annoying. I called them back and they finally found somebody. But then, the repair person they found was in my area the entire time. I don't know why 2-10's system couldn't find that repair guy. They offered the option of selecting my own contractor but since I'm new to my area, that didn't really help. I would probably choose a differently next time I work with a warranty provider.

For the most part, every claim I’ve had with 2-10 thus far has went well, except one time with my dishwasher. I was using one particular contractor and when I called 2-10, they said that they were not using that contractor anymore and that they had to send another contractor out. Once they told me that, I called the first contractor and they told me that that wasn’t true. So, I got the feeling that 2-10 was trying to get out of fixing my dishwasher or buying a new one. It took months for me to get that resolved but 2-10 still bought me a new dishwasher. Other than that, I had no problems with any other service I have requested and I haven’t had any issues with the contractors. And I’m satisfied with 2-10 as long as I don’t have that issue again.

I liked the customer service that I received from 2-10 and there is one rep who seemed to work with me a lot on my time table because I’m a realtor. And that’s why I keep going back to them. It’s not necessarily the product, it’s more of the person. But sometimes, when I hear that I got a tier three contractor, it’s a little frustrating. Then, when that one can’t be resolved, they send a tier one or tier two contractor. But there's a different pay for each tier and I don't like that part about it. But 2-10 has better options. At the end of the day, if, in fact, they simply can’t get somebody out to your location because of distance, they’ll say that you can have somebody else come look at it as long as that person agrees to accept their rate. Then, if that doesn't work out, they have a buyout program and I like that.

I’ve been with 2-10 for four years and when I submit claims, I schedule online. Then, I’m confirmed within 24 hours. When the gas water heater was leaking, I filed a claim and the contractor needed to replace the whole thing, which took a couple of days. He had to get it approved and then return with it. The experience with him was great. The water heater has been doing well since then and I'm satisfied with the service from 2-10.

I’m perfectly happy with 2-10 so far. They did what they were supposed to do. I had a problem where the pump went out and the dishwasher quit. I called it in and the contractor came out. They diagnosed it and they were gonna have to order parts but we ended up replacing the dishwasher. 2-10 and I came to an arrangement to settle on how much they would give me for a new dishwasher and it was fair. My experience seems good so far. Plus I’m a realtor and my 2-10 rep, Joyce, actually got an office in my office so I have easy access if I have any questions or problems. It shouldn’t have to be that way and so far, it hasn’t been. But if it did, of course I would utilize it.

I have an older fridge with an ice maker built into it. The ice maker stopped working one day. I called 2-10 and filed a claim. They got in contact with the contractor and the contractor called me within 48 hours. The contractor was able to order the parts and got them within a week's time. We kept in communication and they came over to fix what needed to be fixed. It was quick and simple. I'm a single mom and I currently manage almost 40 staff. So, having to make several phone calls and having to do a lot of follow up is not an ideal thing for me to do. But 2-10 handled it and I didn't have to do any of that. It was done very professionally, expeditiously and in a timely manner. Everything works great now.

The process of submitting a claim to 2-10 was good and simple. The only thing was the deductible’s supposed to be 75 but we had to pay the $100. We let 2-10 know about it and their people said, "I’m sorry, I’ll have to take that up with somebody else." Other than that, we've had the coverage since March 29th. The boiler claim was the first claim that’s been done since we had it and it was good. Everything was also good with the contractor. They did a good job.

I made a claim for my electric water heater that was leaking and initially, it was the standard procedure. You submit the claim and they come back with who the subcontractor’s gonna be. I then called the subcontractor and they were not gonna be able to get there over the weekend. It was gonna be Tuesday at the earliest and this was a Friday situation. It was not gonna work for me, so I had to call numerous times and it took me a number of attempts to get to an agent who would prioritize our claim per the terms of the agreement where we’d not have water for four days. This was a time-sensitive issue which 2-10 had challenges in prioritizing to meet my needs, but the contractor who came out was wonderful. He understood the situation and he was able to address it. We've had 2-10 since we purchased our house four years ago and with previous things, everything was fine.

I've had 2-10 warranty since the initial purchase of my home and that’s over 20 years. It was a new home so it came with 2-10 and I just kept paying it. It’s easy to submit a claim but after the submission, the follow-up is the piece that gets a little wishy-washy. I can submit a claim online but I still have to call after. I've done it before and I know but someone who hasn’t used it would just be waiting probably longer than me for the business to call them back.

Making claims at 2-10 has been working fine, but I had a couple of issues with the internet not saying it took the claim but it did. I’ve only had contractor out, and it was within a couple of days. It’s a great service.

Claims with 2-10 takes a long time so it's really difficult, personally, to submit claims to them. When I call in, the initial person that I talk to is fine, but it's really difficult once it gets given to the contractor that they use. Because I don't have liberty for them to call me. I had a claim for my gas cooktop because the top and the boiler inside were not working correctly, and the claim took 3 and a half weeks to get everything handled. That's a long time. 2-10 got the refrigerator fixed quickly but they got the washing machine fixed at the same time. The contractor had to order a part for the washing machine and that took a long time to get then for them to come back as well.

2-10 used to be a really good company. But then, they need to vet their repairmen a little better because we had a situation for an air conditioner. It took 60 days to get my unit fixed and it was 110 degrees in Austin. I have five or six policies with 2-10 and I put a lot of my friends with them. They are griping and they all say the same thing that two or three years ago, 2-10 really handled their claims but then now they're getting a little lax. Now, they're kinda getting into lax. I wasted nine hours and finally got a good rep, Brandy. Once she saw what we were going through with the vendor situation, she took care of the issue. She took the bull by the horn and said that things were not right and that 2-10 was going to straighten it out.

I call 2-10 when something's wrong and I put the order in. Then I go through the steps. I pick which appliance has an issue or what is wrong, then they’ll get back to me within the day. They’re really good about it. Recently, I submitted a claim for the gas water heater. I called and told them that it was leaking, then the people that they contacted called me to look at it. They replaced it and it's not bad so far. My interaction with the techs who came out was good, too.

2-10 was purchased for us by the seller when we bought the house three years ago. We upgraded the coverage a little bit. The appliances were mostly original to the house, and we have a pool and the AC, one of the units was original to the house. So, that's why we kept it. Most recently, we opted to use our own pool service to perform the service rather than to use the warranty's service people. We had found that with their policy like anyone else's, they prefer to keep repairing and then replacement is the very last option for any equipment you have. And when you've got 20-year old equipment, repairing it is not an option and that was why we chose to take the cash in lieu. Even though it didn't cover all of the replacement of the pool pump, which is what we had to replace, we weren't going to throw good money after that in repairing the old pump. And we got something towards the new one. We knew what we were getting.

We had a claim for our HVAC unit that was not working and the contractor came in for the Freon. Now it's working okay. With our dishwasher claim though, it took so long to get the part and nobody was contacting me until I called the company. Everything is installed and the dishwasher is cleaning, but it's not as good as it was. We’re watching it right now because it’s working better but not perfect. Other than that, we submitted the claims over the phone and the reps were always good. They texted me the contact information immediately, which was nice.

It’s been pretty easy to file a claim with 2-10 as well as navigating through their website. But I was told I had to find my own provider because they couldn’t find one. I thought it was all taken care of. I had to start making a call, explaining to a company to come out. But overall, it was a fast experience with 2-10.

I had 2-10 for three or four years and the claims process was good on my part. When water was pouring out of the pool filter and it wasn’t working, I made a claim and my experience with the service was very good. Still, I never understood why 2-10 kept going up on the premium every single year. It went from $800 when I first got it, and I decided to cancel it this year ‘cause it was way over $1,200.

When I tried to call 2-10, I realized that they have a high volume of people trying to get in probably at the same time. It was always at least a 30-minute process, which I didn’t mind waiting, but I have a five-month-old and sometimes, he just tends to cry a lot. And the reason I had to call was because I submitted something for a reimbursement check and I hadn’t heard back through e-mail. Recently, I submitted a claim with them online and it was much easier than having to call in. Everything was pretty quick and very thorough. I was not left second-guessing about what was going on. Unfortunately, they didn't have a contractor in my area to do the water heater so I had to choose one. But the other gentleman I dealt with that was chosen through 2-10 was excellent.

The contractors that 2-10 has been sending out have been wonderful, very skilled, and very considerate of my time.

We've been very pleased with 2-10 warranty. We've had them help us with the air conditioner, the heater and the refrigerator, and the process is very fast and professional. There have been a few issues with the contractors though. They're all independent contractors so some of them have a tough day or have issues. But at the end of the day, they finally get the job done.

We use 2-10 as an insurance, so to speak, if anything big goes wrong. Their claims process is fine but it’s kind of hit or miss when you put in a service order. Sometimes, they use people that are not as responsive as others. The contractors might get with you that day or more than a day. And you couldn’t necessarily rely on them to get immediate attention. I live in Houston, Texas and it’s hot most of the year. If our AC goes out, I'd try to go through 2-10. But I don’t know if it would be the best for urgent issues. So far, the contractors that they've sent out were very good. I had a plumber come out to do a minor repair and I was very pleased.

When we bought the house, 2-10 came with it but I am not happy with them at all. We ended up having to replace the entire septic system, tank and field drain lines. I paid $75 to have somebody come out and look at the tank, with the toilet, and the first guy said it was just a blockage and then, somebody else had to come out, and that guy said it was completely new filter in the field lines so he didn’t even do anything. And the first plumber that came out took the toilet off and didn’t fixture it back on, so that was an issue that I had. One of the toilets is still gurgling for some reason. I don’t feel like it was very efficient, effective or beneficial with 2-10.

I bought into the house that already had 2-10 and it was up to me to keep it or not. We’ve had it since 2010 and the first time I submitted a claim, it wasn’t that great and I wasn't happy but after that, it has been fine. 2-10 was frustrating when out of network but when in-network, they were fantastic. I’m not happy that there are no in-network electricians where I live, which requires a lot more work for me as the customer. I had two electrical issues over the year and those were pains in the butt but the dryer situation went great because it was all easy and seamless. There was a while when I was really upset with 2-10 and I didn’t like what was happening but when I found out more information and learned more about the process, it wasn't that bad. I’m grateful that we have it because we didn’t pay a lot of money that we would otherwise have to pay out-of-pocket.

We were given 2-10 when we purchased the house and we've usually called them for claims. It's an easy process. Their contractor did a good job on my fridge, however, I had other things that I needed fixed but there was no one in my area so I had to hire somebody else.

Submitting a claim to 2-10 is easy, but it would be a little tricky for a first-time user because you have to go through a lot of links to get to where you need to be. When my washer's cycle wasn’t being completed, 2-10 contacted their people very easily. However, the people they were dealing with gave me an appointment after a week, considering it as a non-urgent issue. It was an inconvenience because if you go directly to somebody, they get you in right away.

Recently, I had a plumbing issue with the shower. It wasn't working so I submitted a claim with 2-10. The tech came in, explained what he was gonna do and we had to get approval for it. He came back within two days, fixed the issue and cleaned up. It was all done within the week. 2-10 paid for it and it was all covered. It was more than I expected. But the tech had to cut through the wall so I had to have some drywall patch to put and it had to come out of my pocket. But that was the only thing I didn't like and it wasn't that much.

Submitting claims to 2-10 has been very easy and they have been accommodating. However, there was one time, when I had a contractor I wouldn't have picked. He didn't look legit. Still every other contractor has been great. Recently, I had an issue with my dryer and 2-10 sent a tech out. The repair was more expensive than the calculation made sense so they offered a cash buy-out on the item and I took it.

It has not been the best experience submitting claims to 2-10. Most of the things that we've had to take care of, they've either not been responsive or their 24-hour supposed emergency, the response has not been 24 hours, to contact somebody. And we've had some issues, like plumbing issues where we couldn't live in our house, and they just told us that it was on our own, and if their timeline didn't work for us, then we could pay out of pocket.

Since we moved, our electric oven didn’t work properly. We had both ovens that didn’t work well. One was going out the heat, and the other one didn’t turn on. So, that’s why we use a warranty. It was very comfortable submitting a claim with 2-10. It was very easy to do, and we didn’t have any problem. First, we submitted the claim online, and then we had the phone contact. The contractor was very good. He was very in time, very friendly, and was recommending me what we need to do. For the first oven, he just needed to replace the whole electricity. He moved everything out, and then he looked into this electrical piece that he was looking for. And on the second oven, he just needed the insulation around and checked that the door panel is properly closed. We had a good experience.

I own a property management company, and I have my owners purchase 2-10 Home Buyers Warranty, so mostly all of our properties have 2-10. I also sell it whenever I sell houses through Keller Williams and I have it on my personal property as well. Submitting claims as well as getting to find the vendor is easy, but if you have to get a part, that's where all the dissatisfaction and hold-ups are. The vendors aren't able to get the parts locally. They have to wait for 2-10 to order them, and they come from a warehouse. For instance, if the compressor goes out on an air conditioner, I had people without air conditioners for three weeks in 100 degrees in Georgia and that's common. The problem is having to wait for them to ship the parts. Still, I've had 2-10 for 15 years and I like that they have local vendors that I've been able to build relationships with and that can get to my clients quickly.

My claim was terrible at first. I had put my claim in on a Monday and it was a holiday when we came back. The next day, a guy showed up but he didn't do anything. He just went in and said he doesn't do snaking. Then he asked for the deductible but I said I would pay it to the next person if they come and do some work. We couldn't even use the water because it was overflowing from the toilets and everything downstairs in the tub. When the second person came, he said he did not want to take the toilet off of the floor because it was a mess in there. So he went into my laundry room and cut the pipe but couldn't clear it. He just didn't want to take the toilet up. But that’s where he should’ve snaked that. Then he never put his notes in.

I had a plumbing claim with 2-10, of which I wasn’t happy at all. The first company was Melton Plumbing, and they told me it would cost $750 and go outside to do the work. A friend told me that that was not the case. So, they tried ripping me off. I then closed it with them and they gave me my $100 deposit back. After that, I called a different company and asked them if they could run the snake. They did and they told me they would be at my home between 11:00 and 2:00.

We've had 2-10 since we bought this house, and making claims with them has been easy. I called and the contractor replaced my gas water heater. They ordered a new one, came, brought it and replaced it.

I've been with 2-10 for about 16 years and they helped me pretty good. Recently, I had an electrical problem with the duplex receptacle in the kitchen and started a fire then we got the fire department here. The service contractor that 2-10 sent looked at it and knew what the problem was. He rewired it and put a whole new one up. I felt good about his quality of work.

There was constant running and dripping in the main area in the master shower so I placed the order online to 2-10 for it to be repaired and their website was easy to navigate. However, I had to call the contractor that they provided for us to schedule something because they never called me. I wish we have other options of other companies that could provided services, because when I reviewed that particular company, they had really poor reviews on staff and on not fixing the problem. So, I was very nervous about them being in my home.

I always file claims over the phone so I can talk to somebody. Everybody’s nice and they make it less painful as possible. The contractors usually come out either the next day or the same day and they're usually good. We had one with the air conditioning unit and we let 2-10 know that they were trying to scam us, so they were glad to replace the contractor, which that contractor helped us out and it was great. We've been with 2-10 going on 10 years and our experience has been excellent.

With 2-10, it seems like it takes quite a while sometimes to hear back from the contractor. Last year, a contractor made a really bad repair which resulted in the overflow of the drain pan in my upstairs AC unit. And because he had left so much insulation in my pan when he kicked everything around, there were handfuls of insulation in the pan and the insulation stopped up the drain line for the pan. So, I had water running down my walls and it flooded my house. He didn’t wanna make right on it and 2-10 said that was between me and the contractor. So, I really didn’t like that part. But I got with my personal insurance agent for that. He got me the details and I was able to file a claim against the contractor under his liability insurance. He ended up replacing the attic portion of the air conditioning unit because of the leak. Other than that, I recently had an issue with the hot water heater and my claim for that seemed to go pretty smoothly. It was all covered.

The first contractor 2-10 sent to get my water heater checked out and said that I needed it replaced. 2-10 said they weren't gonna cover the claim due because it was secondary damage from the thermal expansion tank which is a bunch of bogus. My realtor had to get involved and 2-10 sent somebody else in who then said that it was the thermal expansion tank that needed to be replaced and not the water heater. If somebody comes in and tells me that my water heater needs to be replaced, I'm gonna trust them. 2-10's contractor was not trustworthy and I spent days upon days calling 2-10 to fight this. I don't think I will be renewing with them. Their customer service was rude too.

We’ve been protected with 2-10 since we bought the house a couple months ago. Making claims is very easy and convenient. My husband has done it over the phone and the contractor that came was excellent. The gas water heater was leaking in the garage and it was outdated and rusting, and they replaced it.

I’m totally an unsatisfied customer. The process for submitting a claim with 2-10 was fairly easy but I'm extremely unsatisfied with the contractor. The dryer was making a really loud turning sound, almost like a freight train. The contractor came out three times and still, the issue is not resolved. This has been going on since the beginning of September and on October the 2nd, I reached out to the contractor, telling him that 2-10 was trying to reach out to him so that we can get a resolution on getting my dryer fixed.

When submitting a claim to 2-10, I go online, enter what our issue is and answer questions. I check the make and model of the thing I'm calling about and submit it. The next morning, I get a call from a contractor to make an appointment to come to the house and fix my issue. One time, my gas water heater blew up and water leaked out of it. 2-10's contractor was really courteous and knowledgeable. He came and said it needed to be replaced. I'm perfectly happy with 2-10. I've had no problems since the repair and I recommend their warranty.

On 10/8/19 I reported an AC out at one of our properties that we manage. It took two days for them to send a technician out. Then, apparently, the technician didn't do exactly what they thought he needed to did, so they arranged for another contractor to go out on 10/22/19. We live in the south where the temperature reached 90+ degrees on any given day. This tenant will be out of air for over two weeks. I have been very patient, however, my patience is slim to none now. We are a real estate company who sells Home Warranties weekly. I will NEVER use 2-10 again. Like any insurance agency, they bank on there being no claims; however, this homeowner did not pay $425 to not have the service expedited in a reasonable amount of time. All involved are very dissatisfied!

We were given a 2-10 home warranty when we purchased our new home. We made a claim on our furnace system and 2-10 denied our claim due to the problem being a "pre-existing condition." I spoke with a representative who informed me that the contractor had stated that this was "100% a pre-existing condition and had to have been broke for quite sometime." After this phone call the contractor actually called me to see what 2-10 had said. When I told him what they said, he stated that he told them that in his professional opinion this was not a pre-existing condition and he never told them that it was.

Our builder provided us one year with 2-10 Home Buyers, and then we extended it. I recommended them to a friend too. When I had a claim, I just went in on the website, and found how to report a service issue, and followed the instructions. It was very easy to use. We had an immediate response and a contractor was out the next day. The contractors were very professional and personable. The claim was about a leaking hose bib. He found that the hose bib itself was defective and he replaced it. It has been functioning perfectly since then.

When I moved in on August 14th, the dishwasher would not heat and would not clean. 2-10 sent someone and they fixed it. But it's still not cleaning. They have told me they gave me a 60-day warranty but it's not long enough. Their competitors give 180 days. This first claim was easy though and the people that came out to work on it were skilled. They thought they repaired it, but they haven't. I'm gonna stay on top of that 'cause I only have 60 days but so far, so good.

I've used 2-10 in the previous homes that I've purchased and have always been satisfied. They've been easy to work with and quick to respond. One time, I had a contractor that took a while to call me back but 2-10 were quick to set me up with someone else. I've been in this house for about a month a half now and the contractor that came out here was great. I've been very happy with 2-10.

2-10 does not have any contractors in my area to handle that type of thing, which is somewhat disappointing. I’ve had that issue with them before with plumbers. So what they did was they approved me to go out of their network for a plumber. But it took me two or three tries before I found somebody that would accept the job. Once I did find somebody that would accept it, things went okay because he came out and fixed it. He put in a new garbage disposal, and I had to pay him the full amount and then 2-10 reimbursed me. Everything went fine with the claim. But I’d rather have a contractor come out and fix the issue.

When my AC went out, my claim to 2-10 went pretty well. On the other hand, the claim for the plumbing didn't go so too well. Our valves went bad underneath our sink and there was no way to cut the water off. The plumbing kept leaking and leaking for over a month. My husband called 2-10 and contractors came out. The first plumber who came wasn't professional. He misdiagnosed the whole ordeal.

My dealings with 2-10 have been relatively straightforward and smooth. But there were times when I wanted to speak with someone and I couldn't get through to a representative. I hope they would make it more consistently seamless to connect through a representative. Whenever we have a problem with the house, we want answers right away. So we want to know that there is an illusion of progress and that things are happening right. Then we would have some difficulties with some initial stuff and getting the people to come out right away. The people that were within our network weren't always available, especially on weekends, so that was a bit tough. Besides that though, everything has been great. The contractor they sent for our garbage disposal was great and he came out the next day. A metallic piece got stuck and lodged in it. It wasn't worth taking it out and in the end he replaced the entire unit. He did it quickly so everything was good.

I've always had a good experience with 2-10. A lizard crossed my compressor once and when the AC guy came out, he said I was gonna have to get an electrician to come out. I was afraid I was gonna have to pay extra money but 2-10 said no because it was part of the same problem that caused the electricity to go out. So I like the communication. They were being honest with me so I stuck with the warranty. Even when one guy fixed my faucet, he took out the parts and showed me what he had to fix before when he got the other part. Those were the things that are important to me. I submit claims on the phone and the reps have been friendly too. If I ask a question, they answer my question.

The electric water heater was not working and the hot water would not come. That was my first time filing a claim and I called 2-10. My interaction with the rep and the contractor who came out was good. The contractor said the unit needed to be replaced with a new one so he went and came back in a few hours. The water heater is good now.

To make a claim at 2-10, you call first to get an authorization number, and then you submit the paperwork online. Luckily, the company that I went with had emailed me all the invoices so I was able to just forward it. Initially, the claim was written up wrong. They put it in as an electric water heater, so the company that came out didn’t service the type that we had. I still had to pay the $100 fee.

The plumber was on time, cleaned the bathrooms out, isolated the issue and fixed the shower head that was leaking rather quickly, but he had to cut into the wall to repair the leak and now I have four holes in my wall. We were supposed to have someone contact us about repairing the drywall, and we haven’t had that happen yet. Still, the service was all done in one visit and the plumbing portion was perfect.

We've been covered by 2-10 for almost three years now. We have submitted two claims with the most recent being last week. And that was more difficult than the first one because we didn't get an immediate response, so I had to call back. They had to transfer the service to a different service person. Everything through the website is pretty smooth. I just wish the execution was a little bit better. And then with the folks that they used, one of the guys who came to the house couldn't speak English. So, we were using a translator app in some cases. I was on the phone with his boss in a couple of other cases. So, the communication wasn't there like I would like it to be. Everything was resolved, but it took longer than it should. I couldn't get straightforward answers.

Our dishwasher just quit. There were three lights on, and I knew something was wrong. And one light wouldn’t go off, and it wouldn’t do anything else. A plumbing company came out and put a new panel on. The whole instrument panel was messed up, and they got it fixed, and it worked fine. When submitting claims with 2-10, they give me a work number. And then, they tell me that the contractor will call within 24 hours. They're usually really prompt to call. Sometimes, it's on the same day, but part of the time, it’ll be the next day when they call, and part of the time, they will show up the next day. So, it’s been very prompt.

We were told about 2-10 and we accepted. When I submit claims, I call and tell them if I need help. Then, somebody calls right away and we set it up. Submitting a claim has gone very well and they’re very quick. The contractors have all been good as well as the experience with 2-10.

I just moved into the unit and last July, I had an issue with the toilet tank. The toilet was clogged with stones and construction materials, and the contractor refused to do it because they said that I was not covered with that kind of warranty, wherein it says that it should be covered. This is a master bedroom and I couldn’t go without a toilet being flushed. So, somebody had to do it for me and I spent almost $500 to have it done. I'm going to go and try to get a legal action with regards to this one because I shouldn't be paying for it, and I should not be sacrificing for all those time that I was asking 2-10 to do it. When they answered my phone call, they said yes but then, they did not even attempt to do something about it.

We had three or four claims with 2-10. One time we had one problem with some faucet of the kitchen, but they ended up not paying for that so we had to opt out and then do it on our own. Second time was we had a problem with some thermostat, but the person who came said that the 2-10 does not cover for the Wi-Fi one so we had to do that by ourselves. Then some of the services by the contractors were quick, while some would take some time. Overall, the experience has not been good.

Recently, I submitted a claim online for my trash compactor that was hard to close to 2-10 Home Buyers. They sent good contractors but then those guys need to come back. They still haven't fixed my issue. I may have to call them or follow-up with them ‘cause they haven’t followed up with me and it has been two weeks.

We've had 2-10 for a long time or ever since we received our home and that's been 12 years ago. Sometimes we have a little trouble. After they do something then things changed. We have a claim in now for the ceiling of my daughter's bathroom. When they fixed the toilet they said it wasn't gonna cost us anything. But the guys had to cut a hole in the ceiling, then they called to say we had to pay $300, which we didn't have $300. That never happened ever since because I have premium. But that's the only problem we have. Most of the time, everything has been okay. The toilet claim has been okay. They did a good job.

Somebody had recommended 2-10 and they said that it was better than other companies. The guy that came out yesterday really knew what he was doing and did a great job. He was knowledgeable and very professional. He got in and out within 40 minutes. One time I called and I wasn’t for sure if the rep was gonna understand or know what was going on, but she did and she said, “Okay, we’ll have somebody out.”

2-10 was provided as the warranty through the home that I bought. I had a claim with my gas water heater and it went perfectly. The interaction was smooth. Submitting the claim was very easy, but I had some electrical issues that were not easy. I ended up having to reschedule it a million times because there were three different companies I was supposed to go through, and then someone was sick, and then the next one couldn't, and it took forever. Even now, I just submitted a claim for some plumbing, and I've already gotten an email that the people that they assigned to me don't handle what I need, so I had to have another person. That's kind of a pain. I wish that was a little bit more organized but other than that, they fixed it well, and I do appreciate that.

The claims reps at 2-10 are always very helpful. I’ve been working with the same contractor that usually comes out, and they’ve been very helpful too. So, I ask 2-10 if it’s okay if they could give me the same company, and they’re usually fine with that. I’m very happy with 2-10. They’re very good. I’m satisfied.

We had a number of plumbing leaks immediately after the purchase of a new home. After a phone call with 2-10 we had our plumbers come out and fix the leaks ($1k worth of damage) and then submitted for reimbursement, per their suggestion. When we submitted for reimbursement, we were met with silence. After finally getting ahold of someone, a manager spitefully told us we were idiots for not using someone in network, and that 2-10 wouldn't contribute a single penny towards our repairs.

I have had this warranty for a few years now. I went with a a.c for over a month in July because they insisted on fixing my 18 year old unit that still cost me over 600 dollars. My bathtub leaked and a tech came and fixed it for it to keep leaking and then cancelled his appointment with me for over a month that led to a wall under the bath to leak. I have had a pipe that would overflow and have had 4 different plumbers out over it. One of the 1st ones cut into the cast iron pipe saying the washer pushed to much water out to fast.

Made a claim to 2-10 on 9/24/19. A contractor came out, made a diagnosis but failed to send it in to 2-10. Once he did I was told it would take 5-6 days for approval. I waited (my error) and when I called I was told that the contractor was unable to complete the job. Now I have to go through the entire process again! Another diagnosis, another week to wait for approval. If I had been called this review would not be necessary.

I filed a claim to 2-10 over the phone for the refrigerator. The rep who assisted me was good. This experience was better than the last one I had with them a couple of years ago, and I was pleased with that. Compared to the first time I needed them, the second time was very different and much improved. The contractor came out in a couple of days. He was excellent. He checked the ice maker and told me exactly what needed to be done and when it was gonna be done, so I had a plan.

I’ve been paying the premium on 2-10's warranty for 3 years and I’ve used them for the first time but it wasn’t a good experience. I went for over a month without any light in my kitchen. I had to move a lamp in my kitchen to have lighting while they worked on the claim, which I don’t understand. I had to call repeatedly to get them to give me an answer about the fixture. I called and waited almost a week until the contractor could come out. He came out and they said they had to send it to some review board because of the type of fixture it was. Then they said it would take 5 to 7 business days. On the eighth business day, which was almost a third week in, I had to call them and I was put on hold and bounced around. I was on the phone for over an hour, during my working day, just trying to get some sort of resolution and for people to make up their mind.

We've been with 2-10 for 11 years or so and they ain’t doing us right. One time, we had some things to be repaired and we had to pay some money out for them to put a faucet thing in the bathroom. The quality of the contractor's work was okay but we didn't have to pay for anything because we pay every month. At another time, the water in the bathtub didn’t run out of it like it was supposed to. Plus, the hot water in the faucet downstairs and in the washroom dripped. So, my daughter kept the hot water turned off in both faucets. 2-10 didn't cover the repairs for those and I don't know why. But they put a thing on the shower and all they had to do was set that back up there. All in all, I was satisfied with the service that they did for some things but they don’t do everything that they are supposed to.

I had a plumbing issue about two months ago. The toilet tank was leaking and there was another leak in the bathroom sink. There were 3 or 4 leaking copper pipes and small leaky things. We can close them but they will hold the water, so the water will flow down if we release. I called 2-10 and told them. They put the different claim numbers, but it was one order all together. I asked for the same contractor who fixed my water heater last year because I liked them and their work and honesty. They accommodated that and so the same plumbing company replaced the pipes and solved my problem. It was nice.

I normally submit my claims to 2-10 over the phone and the most recent one was the microwave. The exhaust was getting hot and it needed to be replaced. We just got a new one and the technician was great.

I’ve had 2-10 for over 12 years. Submitting a claim is fine but the contractors responding whenever they feel like it is another story. When I submit a claim, the contractor will call. On the last claim that I did for my air conditioning, the contractor called me right away, which was kinda cool. He asked what day do I want him to come out. I asked if he could come out that day. He said he could meet with me the next morning. I told him I couldn't do the next morning. It would have to be after work like 6 o’clock. He said, “Okay, between three and six.” I’m like, “No, I said six.”

I went to use the garbage disposal one day and it started to make a humming sound and it stopped completely. I called 2-10 and they were prompt in having a technician come to the house. He looked at it and said that there was a lot of rust buildup inside the motor and that it needed to be replaced. He replaced it and it's working fine now. I typically call 2-10 or do it over the automated phone whenever I file a claim, and it has been a very easy process. I've used them twice within the last couple of months and in both times, they were very prompt in getting back to me and following up with me. I was pleased with the overall outcome and the service I got from 2-10.

My most recent claim with 2-10 was for the electric water heater. Submitting the claim was okay, except when they were here working on it, I had to call in and talk to a representative, so they could okay it. It kinda makes it hard because they wanna get their work done and go. But they had to stop and talk. And then it took forever to get someone. The call volume was pretty high during the work period time.

The electric water heater was leaking hot water in our garage so I filed a claim with 2-10 online and that went okay. But they were telling me to bring the heater up to code. They had to install a bunch of things that were not included in the home warranty. So the total bill was going to be more than if I had just gone out and bought a new hot water heater. 2-10 did have a buyout option though, which I took, and I did receive the check. But it didn’t buy a new water heater. The amount only covered half or so.

I had 2-10 for 10 years and at first, they were very nice. But they got nastier as it went and the very last claim I had was for a hot water heater that went out. They wanted $740 to replace it and I thought that was what I had a policy for. But they told me that it was for this and that. Finally, I gave them so much trouble, I got them down to $340, and they rebated me the $100. I wound up paying $240. The last person I talked to was their claims department and they were the ones who gave me the better price. But it was very frustrating and at that point, I'd already gone through hell for days with them.

I have 2-10 on all my houses, for clients and my own personal house. I've submitted claims online and on the phone and they were fine. I had a claim on my personal property for pool maintenance. Once someone was sent out, they were supposed to have someone call me from the vendors to collect the service payment but they didn't do that. From there, it was approved and kept going. I was supposed to pay the 70 upfront but I didn't end up paying that till about two weeks after they caught their accounting glitch and called me so I gave them the credit card. But that was through the vendor, not 2-10.

When the water heater went down, I reached out to 2-10. I placed the order online and I got a phone call after. They said they would find a local contractor for me and that I may use my own. However, there was also some back-and-forth on trying to gather all the information. My contractor tried to call customer service and sent out every information, but I didn’t get any response. We finally had a call between three parties- me, my contractor and 2-10's customer rep. We got the thing sorted out and I got the reimbursement. I also got the water heater fixed so everybody was happy that there was water.

The contractors sent by 2-10 did okay fixing the dryer. Then, they tried to clean the dryer vent part out, but that was a separate thing because we paid for it. My wife had them clean the tube out and they wound up clogging it up instead of cleaning it out, and then they left. I had to take it apart and fix it myself. But they gave us back the money that they charged us for it since they made a mistake. So in the end, they were righteous and very reasonable. The dryer part was the part for the warranty, and they did a very good job on that. My wife always calls a claim in to 2-10. Overall, if she's happy, I'm happy. And she was happy with the repair that was under the 2-10 warranty. Also, 2-10 is a good site. They've always been very responsive and we've never really had to wait really long for anything.

Our washer wasn’t letting the water out and it wasn’t spinning. It happened on a Friday and the 2-10 contractor came out on a Monday, but he had to come back four times. When he initially found out there’s a prompt showing a code, which it was doing all along, he then looked up what the code was and found out it was a sensor. They must’ve had a recall on the circuit board of the Samsung washers. So, that was what the problem was. I've been covered with 2-10 since May of this year and their customer service has been very nice.

So far, 2-10's service has been fine. I just wish they improve on the people that they work with. The first person accused me of writing a blank check and not wanting to pay them. In the end, they got the wrong information from their bank. And then after all that ruckus and that taking almost three or four weeks, she refused to do anything to help me out, so I ended up having to switch to another company who never followed up with me at all. Then I had to switch to a third company who were just out yesterday and the tech was responsive. It took a while to get my stuff just because they had to keep switching people who are doing it. I initially put the claim over a month now. In the end, it was just dishwasher racks and a gasket that ended up being replaced and I’m still waiting on the fridge part. 2-10 was apologetic about it and refunded me the money for what I paid the initial company and they followed up with me more than the companies had.

I had 2-10 years ago and they were a bit pricey. So, I dropped them and went to somebody else, but I was very unhappy, so I had to go back to them. Even though they’re pricey, they’re better than most of the companies out there. Recently, I called and told them that there was a slow drain. I had to find my own plumber because they don’t have one in my area. Their reps were great. They messed it up the first time and somebody else had to fix it. Everything was eventually resolved. I’m very happy with the service because it gives me peace of mind. I told my entire office about 2-10 and I left a note. They called to give my name and number to say that I recommended them.

I've been with 2-10 for several years and it has been very easy to submit a claim. A lot of times I do it by phone and their rep did a great job. But I won't use one of their contractors again. I keep a list. And then another one they sent me didn’t show back up, but then they sent me another one and that one was fine. I have a supreme policy and they’re not always familiar with the higher priced policy. So I kinda have to remind them of what’s covered because most people don’t pay the extra coverage, and I did.

I'm pleased with the fact that 2-10 dispatched people, but I have had two problems. I’ve had one problem that I’m waiting to hear back on, and I think that when they comment on the fact that they replace things and it’s a warranty, it seems silly that they would offer the $100 that you pay for someone to come out and look at your issue, and then send that towards buying another one if they can’t fix it. This is what I’m currently frustrate about. They should cover the installation and the cost of the of the new item. That's why I paid a lot of money for this warranty. It’s my first home. And it just seems silly that it’s not really being covered. I’ve gotta pay $600 still on top of the $100 I already paid.

Submitting claims at 2-10 takes a little longer, but that's fine. My claim with the electric water heater went great and I loved it. The techs that came were very nice. They ordered parts and the whole process took a week, which was not long. Everything is working now, though we're waiting on another part for our washer in another house we have.

We just bought a house in Tucson, Arizona and my realtors thought the home insurance policy would be a good idea. They hooked me up with 2-10. The telephone process is fine when submitting claims so far. The online process does not work, which is why I’ve used the telephone system twice and that’s worked out okay. But the online system for some reason, I tried it and I couldn't get through the entire process in order to submit a claim. So, there’s something wrong with the algorithm or something. But customer service is good. I haven’t had any problems with anybody. They’ve been polite and they put down the information and checked it out. And so far, so good. Contractors are fine as well. The people who’ve been out here, they’ve been competent and they know what they’re doing. They’re fast, they don’t waste time and the results are acceptable.

One of the toilets was not working right and somebody fixed it through 2-10. The service from the technician was outstanding.

My real estate agent brought 2-10 to my attention, and I’ve been with them for about three years. Everybody’s pretty good. Normally, I submit a claim online. I usually get a phone call and they say, “Hey, so and so will be calling you to set up an appointment.” Overall, the contractors have been pretty good. There was one contractor when I first started with 2-10 who had to come out for my air as it was low on Freon. And I did not like them because I felt like they were trying to get over me. My system is running now. But they tried to get me to buy a whole new unit like outside. I had told them to put a note in 2-10 to not ever send those people back on my property.

2-10 always stands behind their word. Their communication and follow-up are excellent. And their contractors are friendly. For better clarification and for communication, I submit claims over the phone.

The problem started back at the end of March. I called for service, saying that my dishes just weren't getting clean. Appliance Works came out in the beginning of April and told me I needed a new pump. They came out and replaced the pump, were very prompt and nice, and told me it was fixed. But I called them back and I do believe it was within a month. I told them that there was an improvement but that I still had a problem. It was not right. They came back out but they chalked it up as an education visit. They told me that I was using too much soap. So we ran the dishwasher at least five times with no soap in it just to recycle everything. But the pump wasn't working so there was a lot of residue soap left in the machine. We needed to get rid of it so we ran it and ran it. Then they told me there was something strange about the glaze on our dishes. But I've never had this problem before with the dishwasher.

I've been with 2-10 for almost four years and at that particular point in time, it seemed to have better coverage for the well and septic. The chat feature is absolutely fantastic, but I’d like to be able to place a claim through that as well and 2-10 can’t do that. That would be nice as a Realtor. The only thing is that we have moved to Michigan and I did not go with 2-10 here because it’s tri-state. I want service here, not tri-state. So, I figured that I’d leave that with them too.

We had an electric wiring issue in the kitchen, the entryway to the backyard. The sockets were not working. They would blow. We called 2-10 on the phone and they contacted us in about 24 hours. The technician they sent was great. He found a place where a wire was exposed, he disconnected that and fixed the issue. It only took him 10 minutes and I paid $70 for that. This service call went well.

The freezer of my refrigerator stopped working. I submitted a claim over the phone to 2-10 Home Buyers Warranty. Their reps were slightly confusing though. They said that they would match what we paid. But then, they only gave us $325 and that's not matching what we paid. They were supposed to replace my whole refrigerator for me. They wrote us a check for it but it wasn’t for the amount that I was expecting.

My recent claims experience wasn’t that good. When the plumbing was repaired, it left me with two holes in my wall. Apparently, 2-10 isn’t going to help me at all to repair the holes, which were caused by the leaking plumbing, which was handled after my $100 deductible. I’m at a loss as to why the damage repair wouldn’t be covered. The first person that I spoke to said, “You only have $14 left to cover any other damage. Do you want the $14?” Then I called back, and I got a totally different response. “We’ll send a contractor out when we can find one.” Then I got a call from someone named Andrew, who again confirmed, “We’ll send someone out.” Then my fiancé called to find out when they were coming, and he was told, “We’re not covering that.” It’s really strange.

I've invited an electrician previously when I thought a couple of outlets were sparkling. But when he came in and tried everything, everything worked. He said there was nothing to repair. I wrote him a check for $100 but he didn't do anything. I invited him again because the lights in the basement were not working. The dimmer was wrong. He put me a new dimmer, and it was different model. I was a little bit surprised, since they said it was a downgrade, but the electrician said it’s actually an upgrade. It’s a better model. And then, while I was writing the check, I asked him if he knew who would be replacing the fans in the bathroom. He said it would be him because it's an electrician work.

My dryer was throwing out some error code and it wouldn't start. I submitted a claim to 2-10 Home Buyers Warranty and Ben, the tech whom they sent the next day, was awesome. He was super-speedy. He replaced several things on the dryer but it still wasn't working. It would turn on and throw the same error code. He then changed something else which was what fixed the problem. Everything has been working okay since then.

2-10 sent out a contractor for my microwave and he came in real quick. He needed a part, had to come back a couple of days later and knocked it out. My microwave is all fixed up and working.

When the kitchen sink faucets were leaking, we called 2-10 and the contractor they sent took 20 minutes to replace the faucets. Now, we have no more leaks.

The first first time my washer went out, I submitted a claim to 2-10 Home Buyers Warranty. 24 hours later, the contractor called me. They came out and fixed the issue within a couple of days. The washer went out again about three or four days later with the same problem. I called 2-10 back and their reps told me that they would submit another claim and get the contractor back out. The contractor came out again and said that he thought there was a short in the washer. He couldn't find the short and said he wanted to replace the machine.

Everything was a bit of a hassle with our claim with 2-10. We made a claim on August 30th and the refrigerator was not fixed until last Friday, October the 4th. When we called 2-10, it was Labor Day weekend. They said that it was a holiday and a weekend, so it would be Tuesday before anybody can contact us. Then the vendor has 24 to 48 hours during business days to contact me. It was Wednesday when the vendor finally called. The service folks came out here three times. The first time, they said it was fixed. The second time they came out, they said that it was not fixed and they needed to order some parts.

2-10's online claim submission process is easy to navigate through. However, they don't give you enough details after the fact. I feel that the process sits for a while after you file the claim, and you don’t really know what’s going on or who to call if you have questions. I filed a claim for my washer because it wouldn’t spin and I got an email from them, but when I called the contractor a day or two after I filed the claim, they didn’t have any knowledge of it yet. And then, a few days later, when I called again, they knew.

Both claims were handled efficiently, so they didn't have problems. Also, the person that 2-10 had go out was awesome. There was a test run on the dishwasher and I don't think we've used the garbage disposal, but it's been fine.

We called 2-10 and got a repairman to come to verify that our well pump had gone bad. However, they couldn't find anybody and we had to find somebody ourselves, which was difficult. We kept calling one of 2-10's numbers. They said there was a claim that had to be approved before the tech could start the work and they would always refer us to a claim approval number. That claims number was very slow. It was on a Friday and we were trying to get the claim done over the weekend. But it was very difficult to get in touch with folks at night and we were on hold for a ridiculous amount of time to try to get it approved. My wife and I, after being on hold for about two hours apiece, gave up and called the next morning and we were able to get in in a more timely manner. Other than that, the experience was good and we ended up getting the well pump replaced.

I did not have a very good experience with the 2-10 rep that assisted me over the phone when I filed a claim for my dryer. It turned out that they don’t service the area that my house is located in. So, I had to find a contractor and take care of it, and then pay the contractor, and then get reimbursed. The dryer has been fixed and the reimbursement process took two weeks, which wasn’t awful. They communicated well with me once the issue was escalated to management, but not before that though.

Once I figured out the web browser parameters, which took about five minutes, submitting a claim online went fine. Unfortunately, when I made a claim for my pool system, 2-10 could not find somebody to service it. I also couldn't find anybody to service it so I canceled the claim, but I've heard nothing from the cancelation department as far as telling me that the cancelation has been confirmed and that they'd be resending me the money I paid.

2-10 is very dependable and submitting a claim through their website is easy. It is easy to work with and I immediately get an email about when to expect the contractors. Moreover, their contractors have been very helpful. I have another home with another warranty and I'm more satisfied with 2-10 than the other one.

I had a plumbing issue and the rep who assisted me from 2-10 was great. A contractor was sent out but he couldn’t do the service. I had to get my own contractor and 2-10 covered two thirds of the claim. Since then, everything has been fine.

The dishwasher was shutting off and start to back up, shutting off and start to back up. It’s some kind of a malfunction. My wife called 2-10 and within the week, a contractor came out. The contractor was good. He repaired the motherboard, and that didn’t do the trick. He found out that it had something to do with a fan motor. And so, he ordered the part and was out within a couple of days after that. The dishwasher is doing great since the repair.

The first time I called 2-10 to submit my claim, they hired a plumber to come out and inspect my water heater. The next time after they got the report from the plumber, they said that they couldn't find a contractor in our area that could do the work even though the plumber who did the inspection was available and ready to do the work. I had to call multiple times and work directly with somebody to make sure that we got the plumber that was ready to help us. Everything worked out but it took a lot of effort from me and from my perspective, it felt like they were playing games with me. The plumber did a great job though.

For each claim I submit to 2-10 online, they have a different option for me to choose. During our recent claim, we had to replace the compressor of our refrigerator and the contractor delayed for a while until I called them. I also called 2-10 and the contractor then responded saying that they don't have that part and that they would try to find some time to go to our house and replace it. If I didn't call, maybe they would delay for a longer time. Despite this issue, my experiences submitting claims to 2-10 have been good so far.

The nitrogen oven was not igniting properly and two of the burners on the cooktop needed new igniters that are also burners. Then, two of the motors in the Vent-A-Hood were broken. Since the previous owner had the 2-10 warranty, a claim was submitted. But we didn't have a Viking certified repair person and the first person that 2-10 sent out was a guy who said that the whole cooktop needed to be replaced and wasn't safe to use, but he never looked at the oven issues. Then 2-10 tried to deny the claim, so my realtor got involved and my claim got escalated. After that, the person in Denver, Lori, authorized me to get a Viking repair person to come out and she was terrific.

I had a problem with the tub on one of the bathrooms. 2-10 sent a contractor and they were efficient. They did the work and left. But I was a little bit dissatisfied with the follow-up. I had to make multiple calls myself to 2-10 to request a status on the claim. After my first claim after the first conversation, I was expecting them to take charge and call me back with the status. But that didn't happen. Also, every time I called, I was transferred a couple of times. Overall, they've been responsive to fix my problem but I would suggest they do a follow-up call.

When the claim first started out with 2-10, they were great. They had a company out there, Melton Plumbing, within hours. At the beginning, Tom from Melton called and had me take measurements of what kind of water softener and what kind of water heater they were gonna have to purchase, but after that, the communication went totally dead. There was a disconnect with Melton Plumbing, but there was also a disconnect with 2-10 at the same time. It was a water softener and a water heater combined. We were hauling in safe drinking water to the home because the water softener was totally out. That went for just shy of four weeks before we finally got it resolved. We had to continually make phone calls to see where the process is at.

We've had the coverage from 2-10 since we bought the house a little over a year ago and I renewed it in July. Submitting the claim online was pretty straightforward. The claim on our refrigerator has been open for at least three weeks. We had a contractor come out and check it out. The contracting company was great and their guy scheduled it a little bit early, so that worked well.

My claim with 2-10 was set up for a freezer, but essentially, the whole thing was acting wonky. The initial contractor took four days to show up, and then it was another two weeks after he showed up the first time. He had to order parts and I had to call him a few times to come back out again. That was the hard part, trying to get him to follow up. When he was here though, he was professional. He gave us good explanations on what he was doing and what he thought was wrong. We had to have a little bit of an adjustment once it was fixed because everything in the refrigerator was freezing, but that’s all on our side. Everything seems to work a lot better now.

We've had coverage with 2-10 for about a month now and have used it for the attic fan. There was no power to it. The motor had just given out. I don't think it ever worked since we were living in the house. It came up in the inspection too. We bought the house in the wintertime and it wasn't coming on then, and we didn't know enough at the time to check on it. But since it was repaired, it has been working okay.

2-10's claim submission process is pretty quick. Usually, if their contractor can't get out to me within a certain amount of time, they work with the contractor I can get out quicker.

2-10 said I would get an email about whether I am getting a replacement dishwasher or a second opinion from a different repairman. The claim has been open for a long time. We’ve been without a working dishwasher for almost a month. On September 18th, the repairman first came, and then he came back yesterday. Now, we’re just waiting for 2-10 to decide whether they’re going to send another repairman or replace the dishwasher. The guy said that it’s most likely that they will replace the dishwasher. And because we’ve paid for the Supreme coverage, they’ll also haul away the old one. So that’s good. I hope it doesn’t take too much longer, though.

Everything was too warm. The ice cubes were melting in the freezer and my milk soured in the refrigerator. I sent a service request with 2-10 online, and they just called a couple hours afterwards to make an appointment. It was on a Saturday, so the technician came out on a Monday. He was very friendly. He had done a previous repair on my garbage disposal, so I knew him. He figured what has happened and what it was gonna be. He looked at the refrigerator and said, “We’ve had to order a part.” It took about a week. And the fridge has been working fine since then. I’ve been very happy with them.

The crew that came out to do the snaking was a great company to work with. That was the only claim I submitted to 2-10 and I was happy with the experience.

Since 2016, I stayed with 2-10 because of the quality of their service and their responsiveness. Our latest claim was an emergency--we had a small flood in the basement, so we submitted the claim over the phone. When it's something minor, we just log online. The rep was very polite and professional when I called in. Everything went good. And he made recommendations. He also followed up on this. He called me after the repair was done, which was good.

Our washer claim with 2-10 Home Buyers Warranty has been bad. We've had someone come back maybe three times, but each time, they say it's fixed, and then the same problem happens. It hasn't been fixed. So we went out and bought a new washer and dryer instead because we had gone through that cycle at least three times. It was a bad experience. But for everything else, things have been fixed relatively quickly.

Initially, we filed a claim with 2-10 for the air conditioner back in July because that was not working. And then, it took months to get everything in for that. The wrong part was ordered. And then when the tech came to put the right one in, he said that there was a crack in the heat exchanger, and it was dangerous, and that we needed a new furnace. All along the tech would lie to us. 2-10 would say that the shipment was in. He would say, “Oh, no it’s on the truck.” He was like, “No, I can’t go get it.” He kept delaying, delaying, delaying constantly. So then, when everything came in we got a call from him saying, “Oh, he put it back out.” So, he'd have to delay another week to put it in.

My electric oven claim with 2-10 worked out fine. It had a few little hiccups in it, but I’m over it. The contractors were supposed to come. I told them I’d be here. I was sitting here at the house waiting on them and they didn’t show up, but they said they called me. I already told them I was gonna be here, and I have a cell phone. I don’t have a house phone. And so, it took another week where they would ever come back out and look at the oven. As far as fixing the stove, they came back for it. Overall, I have no issue with the warranty company. 2-10 is fine.

Our ceiling fan failed, and it’s a very expensive computer-controlled ceiling fan. Under the policy, we had got into an argument as to what defines function. And our current ceiling fan is infinitely variable and switched from multiple wall locations. It’s about a $700 fan. When we called 2-10 Home Buyers, we immediately get told it was gonna get replaced with a builder’s grade fan and the switching was irrelevant, it was not their problem because that was not part of its primary function. So, 2-10’s definition of primary function is how many blades does it have and does it have it in downrod and does it have a light kit.

Since my water heater wasn’t getting hot, I filed a claim over the phone to 2-10 and the rep I spoke with got things started in a very easy and efficient way. A contractor came out within 24 hours and he did great. The water heater had to be replaced and 2-10 approved it immediately. However, they had to order it and it had to take 4 or 5 days to come. So, everything's fine now that the new water heater was installed.

Filing claims with 2-10 is extremely easy. You do it online, and then within 48 hours, you get a call back from the repair people. Then, you schedule a visit for them to assess the appliance and then the assessment gets submitted back to the company. The company approves it and then the warranty company approves it. And then the company that’s repairing the appliance calls you. When the motherboard of my microwave was fried, it took about two weeks, but it’s understandable. Their customer service is very fast and responsive. Then the contractors that they’ve used are all professional, quick, and very knowledgeable. 2-10's overall knowledge of the needs and importance of what you’re trying to claim really stands out.

I've had 2-10 for three years now and submitting a claim is fairly easy. I get an instant response that my ticket has been submitted and that they are working on it. However, there have been a couple of times where my phone number had been given incorrectly to the contractor. I waited at least 24 hours to call because I was told to give the contractor 24 to 48 hours for them to contact me but usually that doesn't happen. We've had a few appliances done and have not had any problems with the actual contractors but with getting the information to them. This last time, for my washer, they had an incorrect phone number. We waited for parts for about three weeks, and I'm still out my washer. I was so pissed off.

When I called 2-10 about my leaking electric water heater, the rep I talked to was a little confused because I asked her about something else. She said that she was putting in a ticket but it was not covered because it wasn't connected to the house. About a month before, we put in a new garage door opener, but we didn't realize it was covered under the policy and didn't call it in, now they won't cover it at all. I can see not covering it fully, but they won't cover anything so I wasn't too happy about that. They covered the water heater though and we did not even have to wait to get it replaced. The contractor had a water heater on his truck and took about a couple of hours to replace the old one.