2-10 Home Buyers Warranty Reviews

Our air conditioning wasn’t cooling some of our back bedrooms, and we had some leaks in the house. The first issue was the leaks, and we didn’t realize that we needed to submit it. So, we called a plumber. We contacted 2-10 for the plumbing issue, and they gave us part of it since we didn’t go through the right avenue. The second time, we went on 2-10's website and submitted a claim for the air conditioning. The online process was easy. And the service contractor was fine. It seemed like he was knowledgeable. However, the issue wasn’t covered by 2-10 so I had to pay out of pocket.

2-10's reps were great. I filed a claim over the phone, and it took the contractor two days to come out. He diagnosed the problem and he knew what he needed to get and what he needed to do, and got the parts in and did it. The guy at the store could’ve been a little bit more efficient. He would say he would get back with me, and then he didn’t. The guy showed up to do the work, and I didn’t know he was coming because the guy at the store didn’t let him know. He thought that I had been notified and I had not been. But I was home and it all worked out fine. But the guy at the store needs a little training in communication and follow-up. Still, 2-10 is a 5.

We purchased our house around June 2015 and 2-10 came with us moving in. We were signed up for the year and then we decided to keep it. Submitting a claim is fairly easy. We usually do it online and just answer the questions that are on there. They have it set up pretty good. I do get a little confused sometimes, like if I click the wrong thing. Other than that, I like it. The contractors' service has been good as well. I usually get a call the next day and then they usually come the day after. On my recent claim, the contractor did the best he could, explaining what was going on. He tried to fix it and spoke with 2-10 on the phone while he was there, which was good so that we’d know exactly what was going on. He couldn’t get it fixed and 2-10 offered to replace it, and it should be here tomorrow. Overall 2-10 comes through for us. I like that we have something to go to when something goes wrong in our house and not be left in the dark.

The igniter of the gas stove was slow and it was building up too much gas. So when the oven lit, it would blow the door off. I called 2-10 and the contractor came out within a week. I gave the tech enough information and this oven is a Decor and it's a very high-end one and people don't normally stock the parts. But the guy brought the part that he thought I was gonna need. He was able to fix it just on the first go. He didn't have to come back. It was really good.

Submitting a claim with 2-10 has been fairly easy. I’ve only had to use it once, but I called and it was fast, and the contractor came out and did the thing. My wife took care most of it because I was at work, but she said that the contractor came in, was super-duper nice and super fast.

It was easy making a claim online with 2-10 when I had a refrigerator issue. A contractor came out to give an estimate then he had to order a part. He came back in about a week and did good work. Everything was resolved.

In the beginning my experience was a nightmare. I had to call everyday to get anywhere and really push to get my issue resolved regarding my AC unit. After all my hard work and constant on the phone I ended up getting a new system. I'm happy with the outcome even though I had to work hard to get it. My advice to others is, keep calling and making your issue known. This is a huge company so they are working on hundreds of claims at once. You need to make your problem important to them and put it at the top so it gets resolved accurately.

When we closed on our house, 2-10 was the company that was offered to us as a home warranty company. We call them to submit a claim, and then they contact one of their contractors, and then their contractor will contact us to make an appointment. Our most recent claim was with the dryer. It would turn on, but it was not drying the clothes. The initial problem was something with the heating element had went out. Then it quit working again after four days. And so, the appliance company came back out and they thought it was something electrical. So, we called an electrician, and he came out and said there was nothing wrong with the electrical and that the appliance company was measuring the electrical thing in the wrong place. So, then the appliance company came back out and figured out it was the thermostat. They changed that, and then it was fixed.

Our dishwasher would not drain properly. And when I went to 2-10 to file a service request claim, it was easy. I had three different calls on it. On the first one, the contractor couldn't fix it. The guy ordered some parts. Then he came back out, and he still wasn't able to fix it. So, it went back to 2-10 and they ordered the replacement. And they had the guy come out about two weeks ago and replace it. It worked for exactly a week and a half, and now, it's broken again. The new one's no longer draining. It is a completely different brand.

I’m not very satisfied with how 2-10 Home Buyers Warranty handled my claim. They said that I should get a contact within 24 hours, which I was not contacted by the company. I had to contact the company myself. And then, the first person that they hooked me up with never got back to me. So, I filed for another person to come out. They came out and took a look at the job, and then denied the job. 2-10 had to get a third person to come out, and they finally were able to get the job done.

2-10 was the company that the builders went through originally, and I've had coverage from them for over five years. I make my claims online and over the phone, and they're both easy. My claim for the microwave went pretty fine. The contractors came out the next day, though at first they were not gonna cover it as the guy told me something totally different. As for my garbage disposal that stopped coming on, when the tech guy called, I was out of town. I said, “Let me call you back”, and we kept calling him but got no answer. I had to call him last week at 7 o’clock in the morning for him to answer. Though I'm not sure if it has been fixed or not, they went out for it today.

I submitted a claim for service with 2-10 over the phone and the representative who helped get everything set up was great. The tech came out, then he came back. A part for my microwave had to be ordered, but it didn’t take long at all. The tech communicated very well too. Now, the microwave has been performing wonderfully.

We had a pipe which was not draining well. I filed a claim over the phone to 2-10 Home Buyers Warranty. We got somebody who came and he was okay. He did the repair but it didn’t work. We called again and then an electrician came out. He said it had nothing to do with his stuff but we still paid him anyway. I called for a third time and we had a different plumber come in, and it was fixed. Now, it’s fine.

2-10 was part of a home sale and although we did not require it, we took it as it was offered. We've had it for almost a year now and we’ve had two claims. The experience was relatively easy. We did our claims online. The communication with both the vendors was pretty quick. We would typically hear back within 24 to 48 hours. Usually, less than that. From the call to us getting a contractor, it was a 24-hour period. It was another 24 after filling in everything. The time frame for the claim process was, give or take, 72 hours from beginning to end.

When I bought my condo originally, I was looking for a home warranty and compared to several other companies we were looking at, 2-10 Home Buyers Warranty came very highly regarded by our real estate agent. We've had them for about three years and mostly submit claims online, which has been very easy. The contractors have primarily been very lovely, professional and timely.

When we purchased the house, we requested a home warranty because we wanted to have some protection if things needed to be repaired within the house and that there’s not gonna be any extraordinary expense on us. We’ve been with 2-10 for two years. We keep the warranty because we know we need to have it. And compared to some other companies that are out there, they cover a lot more things. But there have been some several occasions that I haven’t been very satisfied with the coverage or the answers that we received from 2-10. What makes sense for them to cover is still not covered even though you request to have a higher warranty coverage. And I haven’t always had the best experiences with some of the customer service reps. Also, I haven’t had good experiences always with people being dispatched out. If there’s somebody out there that offers the same services, I don’t think I would stay with 2-10 if I can find a better option.

I wanted to do a home warranty and 2-10 was the one that was chosen to go with the house. I have them for about four months now and so far, their claims process can be better, but it's been okay. The one time I had a claim, I submitted it over the phone and their rep was professional. She told me she didn’t really know when the techs were coming, that they would be calling, and that the quickest way was for me to call them. So, I called the contractors. When they came out, they were good. They tried to determine where the issue was and when they found it, they talked to 2-10 to figure out what was covered and what was not. Then they left, came back hours later, and fixed it. Everything’s been fine since they’ve been gone.

When we bought our current home, 2-10 was part of the package. It was transferred from the previous owner and I’ve had it for close to four years now. The submission part of the claim was the easy part. I went online and submitted a report that something was not working. Then, I went to a never-ending cycle of not good. The interaction and the service provided by the contractors were horrendous. Our washing machine has broken down twice in the last year and the latest one was just recently. It sounded like a fighter jet and it was just not draining, it was a mess. We had just recently replaced the drain pump and the circuit board and all kinds of other stuff.

We just bought a new house and we asked for a home warranty. The seller of the house selected 2-10. When submitting a claim, I just call and it gets in the system, and then the correct person will call me back. It's been good with the rep over the phone. The contractors have been timely and they come when they say they’re going to come. The contractor who came for the dryer that had no heat seemed very knowledgeable and pleasant, and told me exactly what would happen, and it was exactly what happened. Since the repair, the dryer has been good.

My garage door came apart 3 weeks ago and is unusable. I have made 8 phone calls to the company—all have taken more than 20 minutes to be answered, and over 30 minutes to be completed. Many of the representatives that I talked to could not understand that my entire door was broken-not just the motor opener, and many did not seem aware of any earlier calls about this problem. This would necessitate a recapitulation of the previous calls I had made.

I had a very good experience with my refrigerator claim with 2-10 Home Buyers Warranty. I submitted the claim over the phone and their rep was pretty good. Because we are going out of town, I told them to come next week and they were able to accommodate my schedule. The contractor came promptly and was good. He was not in a hurry to just leave and was pretty responsive to what we asked him to do. I was happy with that. The claim was resolved. And everything has been very good since the service.

My husband put in a claim online to 2-10 and we had to do it late on Friday, so it was Monday when we were contacted. The contractor came out on the same day, and he was great and very helpful. The guy knew what he was doing and was able to explain things well. Things have been good since then. We had to knock a hole in our wall and the guy said that the home warranty would cover that but we need to file a different claim. My husband filed a claim on that, but we haven’t heard anything back about the contractor to fix the drywall.

Whenever I have a problem, I call 2-10 Home Buyers and they tell me what to do. The contractors contact us and they do a good job letting me know when they will be coming in. But for our claim for the gas water heater, a lot of things happened before the contractor came. I called 2-10 and they cancelled my request. There were confusion and miscommunication and I went through a lot of pain there. What the contractor told me and what customer care told me what the contractor told them was very different. When I asked the contractor, they said they never said that. I was in a tough spot because now, I'm talking to 2-10 who's telling me something and when I'm talking to contractors, they are telling me something, and then 2-10 is saying the contractor told them something else. It was a horrible communication from customer care.

I have two properties with 2-10 Home Buyers and I've called them three or four times to request for service. The air conditioning company they sent to our townhouse was awesome. They were pretty quick on doing everything and scheduling was a breeze. Contractors have also gone out for different things at our house. But when we filed a service request for our stove, it took over 33 days to fix. It wasn't 2-10's fault though. The contractor they hired had issues with getting the part and diagnosed the symptom incorrectly. 2-10 ended up rerouting a different contractor to come out and that guy fixed the stove within 10 minutes of showing up to the house.

I submitted a claim online to 2-10 Home Buyers Warranty for a dryer issue. The process was easy and straightforward. Within a day or two, a contractor came out and he was very good.

Submitting a claim with 2-10 Home Buyers Warranty has been generally okay. We have one thing where there was termite damage, so that was fine. The guy came right out and took care of it. And then, an appliance failed, and they came and looked at it but said that to repair it, we’d be without a refrigerator for three weeks. So, that wasn’t the thing that I wanted to hear. We ended up just buying a different appliance, and they sent us the money that they thought it would’ve cost to fix it. So, they buyout…

I spoke to three reps to file a claim with 2-10 because the phone cut out on me, then I had to call back and speak with another person. And then, the phone cut out again, and I had to speak with a third person. So, that part was kinda annoying but that was where we actually got the help that we needed. The first person was pretty good and the second person was better, but interestingly, not in a good way. Originally, I called in about my garbage disposal, my dishwasher, and my fridge all at one time, and I was told that I would have a service fee of $75 to cover everything. And then, 2-10 had a $100 voucher for if we needed a new dishwasher. Then, we could do $100 towards a new dishwasher, and they could take the $75 service and put that towards the new dishwasher.

When I bought the house, I was signed up for 2-10 because there was extra money. When I had a claim, I called them and they set it up. Then, they called the repairman, who got in touch with me. It took about a week to get somebody out. The contractor was okay but he didn’t pay too much attention to what was going on with the refrigerator. He just told me what was wrong with it and so, l was having problems with the temperature and the freezing. The man said it cost too much to fix the refrigerator so they bought it out. It needed a motor. 2-10 sent me $477 to buy a new refrigerator but I don’t have the balance to pay on a new refrigerator so I just have the check waiting. I don’t know in what country they thought a refrigerator would cost that amount. So, I'm still in the process of trying to buy a refrigerator.

My water heater started leaking, and my realtor spoke with 2-10 about it. Somebody come out the next day, and my water heater got replaced within that week. It was very fast.

I submitted a claim over the phone, and the people I talked to were nice, courteous and they got me help right away. The contractor has been out here a few times before, and when I talked to him, he said it was going to take a few days because he had to order a part. Then he came out right away and fixed it on the same day. The water heater is now working perfectly, and I'm very satisfied with 2-10.

I'm on my third year being with 2-10 Home Buyers Warranty and submitting a claim has been easy, as long as my expectations are managed. I always do it online and it's extremely simple. When the handle on my bottom door freezer broke off, I put in a claim but they declined to fix it because the parts weren't available. They gave me a replacement option or a cash offer. The replacement option wasn't anywhere near the style and quality of what I had, and the fridge was still operational. I took the cash offer and lived with what I have as there are no parts to replace the handle.

Originally, 2-10 Home Buyers decided that my dishwasher issue was preexisting. But then, when I showed them that I had an inspector’s report stating that it operated properly and my agent got involved, they then went ahead and sent out the repair people. However, they didn't do the complete repair and I'm still working with 2-10 on that. My liaison with 2-10 has called me every single week to check and see how things are coming along. She has been very attentive.

I've had my home warranty for approximately 1.5 years. I've had 5 total claims. 4 of my 5 claims that I made, I had to resolve on my own. The first was my dishwasher where the contractor just didn't fix it and the 2-10 told me I'd have to file a second claim. I ended up fixing it myself and later replacing it altogether. Then our heat went out - it was December with a high temp of 15 degrees and the following week not going to break 5 degrees. We went 5 days without and it was supposed to be another 10 days before they could get a part. 2-10 and the contractor went back and forth blaming each other until the contractor told me they can't help... I had to pay $500 (in addition to the $100 I paid to 2-10) to have it fixed independent of 2-10. My contractor got the part within 4 hours including drive time to get it.

We purchased 2-10 Home Buyers Warranty per our realtor's recommendation and we've had them for a little over a year now. Our experience was good the first year so we stayed. Our toilet tank started leaking so I submitted a claim. The contractor that came out was okay although he had to come back. He had to go to a different supplier for a part and he was back in less than a week. Since then, our toilet has been fine.

Our refrigerator wasn’t working. The stuff was going bad in the refrigerator and the freezing wasn’t freezing. It was easy filing the claim with 2-10. But the contractor took 10 days to get to our home. When they came, they couldn’t do any work. They said it was not repairable. They realized the parts were not available anymore to fix the refrigerator. So they put it in their report that it was not fixable, and we got the reimbursement check from 2-10. The system wasn’t bad, but it was summertime and we did not have a refrigerator. It took a long time to resolve the issue.

I recently had a problem with the electrical wiring, and I had no power in the garage. It defrosted my refrigerator and I lost everything in it. And then on the wall on the inside of the house that borders the garage, all the receptacles were out. I filed a claim with 2-10 Home Buyers Warranty over the phone. 2-10 sent out Pyramid. I called them over the weekend when everybody was closed, and I left a message on their service. They contacted me on Monday. It was prompt. I don't know what the electrician did to get the part to come on. But he was gone about a few hours, and the problem reoccurred. I called 2-10 and told them. And they said I would have to call Pyramid and get them back out here again. And I said, "Am I gonna have to pay them $100 again? Isn't their work guaranteed?" The rep I spoke with said that was the discretion of Pyramid if it's a new problem or if it was the old problem not resolved.

So far, the 2-10 Home Buyers Warranty reps I’ve spoken with over the phone have been fine. I've recently submitted a claim over the phone for a repeating plumbing issue. They've sent the same guy every time and he’s been fine. However, the sink keeps backing up. We think that it is probably the plumbing underneath the house. The way that it’s set up inevitably will clog and that is not something covered by the insurance that I am aware of.

Submitting a claim with 2-10 is frustrating because of the menu, trying to get to someone to talk to. But as far as submitting it, once I get to someone, it’s relatively easy. But it’s frustrating going through all the steps and answering, push this button, push that button. The water heater has gotten to where if the power would go out, the power would go out. The contractor finally figured out that it was lack of oxygen on the sensor and so, the whole water heater needed to be replaced.

We had a plumbing issue where water wasn’t running. The shutoff valve that was installed initially was bad. I made the first phone call to the plumbers after I called 2-10. I got ahold of the gentleman and he said he would get right back to me. But it wasn’t until after four days that he finally got back to us. They did a double-book and they wouldn’t show up on certain days. They also gave me a very long time of, “I will be there by 3:00 to 5:00 or 6:00,” and they wouldn’t show up. They wouldn’t even give a call.

I bought a previously owned home and as part of the contract, I was given a one-year warranty with 2-10 Home Buyers Warranty. I decided to keep it and have been doing it each year. Although I have not had a lot of claims, I’ve had enough that it seems to me that it’s worth having. However, when I had a water main break, it was not covered because it was outside the perimeter of my house. That was about $2,000 that I wasn’t expecting to spend and I wasn’t thrilled about it. Other than that, submitting claims online with 2-10 is easy as long as I can remember my password, which is always the hardest part of logging in. When I submit claims, I get an email telling me that the claim has been assigned to a contractor. They also give me the contractor's name and phone number. And I usually get a call from the service provider within 24 hours to schedule a time for them to come out and take a look. And my interactions with them have been fine.

We’ve had coverage from 2-10 for a little over a year and we’ve done claims both online and over the phone. Initially, it was difficult over the phone because the person couldn’t understand my accent very well. Online makes it a lot easier but when somebody just picks up the phone, then, that makes it a lot easier as well. There was some issue with the gas valve on the cook top. When we turned the starter on, it just kept on sparking. When I called 2-10, they got a guy to come over and look at it. He said it needed some parts changed. I said okay and he contacted 2-10. They could not find the part, so 2-10 offered me a voucher to go and get the cooktop myself. The contractor was good and the contact for the cooktop was very good.

I submitted a claim for my refrigerator with 2-10 Home Buyers and the reps were very helpful. The contractors came in two or three days and they were helpful, informative and straight to the point. They found out that my compressor was gone so I had to get a new fridge. 2-10 gave me a buy-out option and the process went very smoothly. I recommend them.

I recently made an online claim for a plumbing repair and the process was easy enough, though it could be a little bit more robust. It'd be better if I could input more options on what I would like done with the problem. The contractor came out in less than a week and everything was fine, except there's still a small problem and I'm still trying to get that fixed with them. I have to contact 2-10 again because they've already submitted a new request to have that company come back and adjust the problem, but that company never followed up with me.

I noticed my refrigerator was not cooling as expected, I went to the 2-10 website and submitted a claim. This was on a Saturday around noon. On Sunday I called 2-10 and was informed the contractor they had selected had until Monday to call me. I instead called them at 8am Monday and was told someone could be out on Tuesday. Tuesday they did send a repair person who determined what the problem was. Mac however did not turn in his paperwork, and as of Wednesday afternoon that hasn't been done yet. So 2-10 cannot authorize a repair, a small fan that circulates air from freezer to fridge.

The seller of our home paid for 2-10 Home Buyers Warranty for the first year for us. I just renewed it, and this is my second time to renew, so we've been covered for three years. I submitted a claim both online and over the phone. My first claim was over the phone, and the reps I spoke with were very helpful. And the latest two times, I did the claims online. It’s faster.

Since our house was a little bit older, a home warranty would be a good idea with some of the appliances. I got coverage through 2-10 and when I had to submit a claim, I just went online. It was my first time and I had a tiny bit of trouble finding the “Submit a Claim” option, but once I found it, it was very easy. Navigating through the website was good and it was pretty intuitive for the most part. We were told that we would be contacted by the contractor.

We recently bought a house and 2-10 was the warranty that was provided. I’ve had the coverage since April and when I had an issue, I called in the claim. We had a plumber who was a little difficult to work with. He came out and said the problem was fixed, but the faucet was still leaking. Then, he came out again and it was still leaking. Finally, on the third time, they decided that a new faucet was needed and I had to buy the faucet out of pocket. It was a little over $200 and 2-10 told me that was all I needed to buy and the labor would be free.

My air conditioner is working okay but it’s not working as it should. I submitted a claim with 2-10 on Wednesday and they referred me to an HVAC contractor. When I called the guy, he said he didn't know why 2-10 kept sending people to him since he doesn't do any work for them anymore. That was interesting. I called 2-10 back and they were very nice. They referred me to someone else right away and that person made an appointment now to come out and see the air conditioner. It was just a mix-up but it’s been rectified. Hopefully, everything goes well when the person comes out.

2-10 was very professional and excellent. I put in a claim over the phone and it was trouble-free. I didn't have access to my outdoor faucet and the other one was unstable. The other one of them, which was outside, the valve stem was cut off and it was leveled with the ground. It might have been a couple of inches in the ground. I just couldn't reach it, couldn't get it, couldn't use it, and the contractor straightened that up for me excellently. I like everything about them. They were very smart and courteous. That team they had together was wonderful.

When I bought the house, I was told I was gonna get a home warranty, and then I got papers saying it was through 2-10. I had to make a claim with them and it was quick and easy. I called, then the people showed up and fixed the issue. They were really quick when they came, and I was pleased with that.

We had 2-10 Home Buyers Warranty the first year we had the house, and then we renewed on the second. The price was good and we just stuck with what we had. The only problem is I should be renewing at the end of September and I noticed that the rates had gone up dramatically. If that's the case, I'm going to look elsewhere. When I tried to submit a claim I just called the number that was on my paperwork, and then the rep said she was going to have someone call us. But she called me back and said there was no one in network, so if we could find our own appliance repair. That's what we did and the technician was excellent.

Our refrigerator stopped working. It wasn’t keeping cold, and there was water leaking at the bottom. Submitting the claim to 2-10 was fine. We normally do our claims online, but we did this one over the phone because it was a fridge. And we were kinda hoping to get it quick because it was our only fridge in the house and with four kids, that’s kinda hard. But we had to wait about three weeks to get somebody out here to fix it. The contractor scheduled to come out, and then, two hours after they were supposed to be here, they called to cancel. They didn’t know when they were gonna be able to come out because they didn’t know when their guy was coming back from vacation. We submitted the claim on July 14th, and it was finally fixed on August 7th. It wound up not even being the parts that they were ordering. It was just the thermostat on the fridge. They misdiagnosed the repair problem.

I submitted the claim with 2-10 Home Buyers Warranty over the phone and they gave me a number to call and told me what to do. They told me it was Roto-Rooter. I called them and they said they didn’t know anything about it and didn’t know anything about what your business was. So what they told me and what the person who I was supposed to call, was completely different. I called 2-10 back and they said that they would take care of it, which they did.

2-10 Home Buyers Warranty was what was offered to me when I purchased the house and when submitting claims, I’ve done it both online and over the phone. However, navigating through the website didn’t work for me. I had a specific need, but it did not meet that particular need. Other than that, it was fine for general use. A contractor was just out the week before and I was trying to get the same one to come out. Even though I put it in the special notes, it wasn't recognized. So, it opened a whole new ticket and it created a little bit of a nightmare. The contractors have been out twice and the gas water heater is fine now.

When I bought the house, 2-10 was the warranty that the seller got. My experience with my recent claim on my electric oven was good. There was a hinge on it that came off and, unfortunately, they discontinued that part. So, I'm in the process of getting a new oven -- the issue happened on the 4th of July when I had a chicken dip all ready and pre-mixed together and I went to go put it in, and then that was when the hinge fell off. 2-10 said that I could take the oven that they would give me, or I could take the cash in lieu of it. I went with cash because if I am going to get something, I want something that matches. Overall, I'm very happy that I kept the warranty because, all of a sudden, everything started breaking one after another. I definitely recommend this company.

2-10 Home Buyers Warranty's reps were okay when I submitted my claim over the phone and I may have had to call twice to get better clarification. I wanted my own contractor to do the repairs and I was still a little unclear on some things. The heater broke on a Sunday and I called 2-10 the same day. They said that they couldn't approve any out-of-network things because that department was closed on Sundays. I gotta wait until Monday and then, their guy was gonna come in and assess the problem. Then they may have to order a part and it could take a couple of days. I’m gonna be without a water heater for potentially a week and something like that was unacceptable.

Moved into house in February. Tried oven first week, and it wouldn't shut off at temp (almost caught the pizza on fire). Submitted a claim. First contractor assigned stole the $100 basically. They did refund it. Second contractor never showed. Third contractor said it was a bad control board, but they can't fix it. Fourth contractor did pull the board and send it for repairs, but said "wiring is shot, needs replaced". Worked for about 3 weeks (it's June now), and then almost caught on fire based on the burnt wiring smell. 4th contractor reassigned, but told me when I called him "I won't touch that thing again". I let 2-10 know, since he didn't bother to tell them.

You call, speak to a call center person, seem like they know what they're doing. What a joke! Basically... The 2:10 company in Colorado contracts with any licensed company in your area. They're only coming to your home for the fee. They're not qualified to repair anything and bring no parts nor go get the needed parts and come back with them! Because they're not going to repair anything! You won't ever speak to a supervisor because no one really cares! You'LL call day after day... because each time a "licensed" repairman works on your appliance they leave it broken! 2:10 is a broken company. Taking money from homeowners and sending their employees on cruises.

Our realtor suggested 2-10 Home Buyers Warranty and we've had the coverage since May. Their claim representatives have been very helpful, and the service contractors have been very good. They were candid and honest about what 2-10 would cover and what they wouldn’t. That was helpful.

I got an application in the mail from 2-10 Home Buyers Warranty and I did some research on them. I had a brand new home so I thought the more coverage, the better. Submitting a claim with 2-10 was great. I called them and then they asked some questions. They sent out a tech for my refrigerator. Their contractors were fine. They were very accommodating and they weren’t rude. They came out a couple of times. Then it finally couldn’t be fixed, and I chose a buyout. They sent me the check, and I bought another refrigerator. It was a little inconvenient, but it was totally simple. I would advise anyone to utilize 2-10.

I was looking for some cleaning stuff and noticed that my garbage disposal had reddish-brown leakage. While it was still working, it was a lot of leakage. And on the bottom, there was water damage. So, I called 2-10 to make sure that the issue was covered and to get that fixed. The claim process was easy and a contractor called me the next day to schedule. The garbage disposal got replaced the same day the contractor came out, and everything was good and fast.

We've only had to submit one claim to 2-10 Home Buyers Warranty and it was for the refrigerator. The subcontractor that they used was excellent. He came out immediately, which was on a weekend, and I was surprised. The part had to be sourced because the refrigerator was older. So, it did take a while, but it was just the ice maker. It was a little inconvenient, but the refrigerator still worked. At first, I was apprehensive with my 2-10 experience because I have another warranty company on another property, but it was a great experience, overall.

I submitted a claim to 2-10 Home Buyers Warranty over the phone for an issue with my toilet tank and within that day, a tech came out and he was great. Overall, 2-10 service reps were great. They did what they were supposed to do, were very helpful and they answered every question that we had.

My air conditioner broke down, twice in a row. The last owner just hadn’t done any of their regular maintenance in the last 10 years, so it needed a couple of things. I submitted my claims online with 2-10 and the process was easy enough. They ended up kind of wrapping up the two different problems into one claim and the repair people fixed it. 2-10 wouldn’t cover anything that they considered regular maintenance though. One thing that broke was a capacitor and 2-10 covered that. They covered the second visit fee as well. But they charged me for the repair of that. 2-10 also ended up telling me to find a contractor, so I picked the same guys that I had hired at my last house. I like them. Other than that, 2-10 covered almost half of the cost for the contractor I got.

When we bought our house, there were a couple of issues which we had the previous owner write us checks to get fixed. To be safe, we acquired a 2-10 warranty on top of that just in case we ran into problems in the future. When we had a plumbing issue, we called 2-10. We had a plumber come to fix the issue and he went through all the steps to do that. After our call for the initial plumbing issue, it was the plumber who called 2-10 the whole time and dealt with the whole thing.

Our house's previous owners bought us a year’s contract with 2-10 Home Buyers Warranty. We've had it since February and have attempted to submit a couple of claims, one was online and the other was through a person, and it was very cumbersome. Through the person, the wait was extremely long. Plus, explaining the issue and getting them to even approve it was an issue. Then, it took forever for their guy to call me back. I paid their guy the 100 bucks like I was supposed to, but when the repair cost came in, the reimbursement was $100. They said I needed to pay 100 bucks, which I already did, but they were not hearing any of that and I don’t have enough time to talk to them anymore.

My sister got 2-10 when she bought her home and she recommended that I get it. When I filed a claim, I easily did it online. I've filed a claim to get the padlocks changed, and another claim for where my water hook-ups come from the wall. The contractor came a day after I made the claim, which was very speedy. He explained to me what was going on and when he did the actual service, he was on top of it. He replaced the whole housing where water leaks out of.

I’ve lived in my house since April and this was the second sewage backup that I had in my basement. I didn’t know if 2-10 warranty could help me out on the second sewage backup or not, but I thought I would put it in and give it a try. With the first sewage backup, when my submission went through, Ryan called me and said they won't be able to cover the whole bill. But they covered $1,500, which was wonderful, and I very much appreciated that.

We’ve had 2-10 for more than 20 years. I am very happy with my every experience. I start the claim online, and then if I don’t get a call from someone, from a contractor within the period of time that they give me, then I will call. I usually get better results when I call, but I have also done some things online. We, however, had one situation with refrigerator last year. It was not 2-10’s fault as the contractor that they sent was just unresponsive. But we got that all taken care of, and 2-10 took care of it immediately when we let them know about it. The next contractor who came out and worked with us told us that we were going to have to have a new refrigerator. All of that was done online, and it was a good thing that we did because I was able to document everything and send it to 2-10. Then they called me back and we did everything over the phone.

My experience when submitting a claim with 2-10 is okay but they send strange people out a lot of times. The guy with the panel didn't speak very good English so I didn't really like him. He also had an attitude. One time, 2-10 told me that I didn't have to give the guy a service fee when he came. But the guy still made me give him $100 'cause of his attitude. I didn't want any problem so I gave it to him. Then, no one tried to reimburse my money. I'm looking at another home warranty.

We just bought our first house six months ago and it was part of the contract to get 2-10 Home Buyers Warranty. It came recommended from our realtor, and the seller's realtor as well that 2-10 was a good home warranty to go with. I went online to their website and submitted a claim. And it just asked which system in the house it was a part of. So, in our case, the first one was a dishwasher. And we just wrote in what was going in, and they sent somebody out the next day. The whole process was pretty easy. After I filed that first claim, it was really easy. But finding where to actually file one and how to navigate that took maybe two or three minutes to kinda get the grasp of it. But after that, it wasn't difficult at all.

2-10 took a long time to process my refrigerator claim. It was something about the part, and they kept telling me the parts were ordered. I gave them another week, and I called again, but the parts were not ordered yet. And then, the contractor was gonna go on vacation, so it was another month before it got fixed. They finally did, but it was longer than what I expected. Also, now that the dispenser is working, it should take it a bit faster for the ice to make. Before it was dispensing fast. So, it means it makes a lot. And now that the dispenser is working, it's really slow. Other than that, I did the claim online and it was very easy. It took two days to get the contractor out, which wasn’t long at all.

My electrical wiring problem went perfectly fine and the tech that fixed it was very nice. What didn't go well was the plumbing. 2-10 sent plumbers out and they were nice gentlemen, but they weren't very knowledgeable. They ordered the parts, I paid $100, they called me and said they were gonna come on a Saturday, but they never showed up. I tried calling the number for the plumbing agency that they left a voicemail with, and it didn't work. I never heard back from them. Overall 2-10 doesn't seem to cover that much. We have to pay $100 every time somebody comes out.

2-10 needs to screen their vendors a whole lot better. I fought through talking to 2-10 three or four different times because of the vendor they chose. It was not a good experience. They finally just cashed out the thing and I ended up spending 600 bucks extra to buy a new stove to replace the one that I had. Because after a month of dealing with 2-10, I still had no stove, and nothing was working because of the guys that they were choosing to use. The vendor that they used was terrible, and if you looked at their Better Business Bureau reviews, they have the absolute worst rating in this area. So I have no idea why 2-10 would choose somebody like that to represent them to their customers.

It’s good to have an insurance. The previous owner of the house had 2-10, and we continued the service. Submitting a claim is okay. We call their hotline and try to place the request. It’s just that sometimes, the vendor follow-up is not in a timely fashion, and they don't have a good answer. Then, it becomes, sometimes a little bit frustrating.

We got 2-10 as our home warranty when we purchased the house in April, and submitting a claim with them was fine. For our dishwasher, they sent somebody out who looked at it. The gentleman was very nice. However, my wife has been checking the dishwasher and it’s still holding a little water so I have to call them and have them come back out. Other than that, the parts they fixed have been working beautifully.

The water heater that was in the house when I bought it sits in a little pan and it was overfilling with water, and it was running through the basement. I usually don't go down there unless I'm doing laundry, but I've seen it, and I just saw water got through the window when it rained. So, I let it go for two days and then I realized it, and I filed the claim. It wasn't a lot of water but just enough to run a little stream. The contractor came out pretty fast and he was awesome. He was really good and he updated me when he was on his way and when everything was done. It looks like everything is working fine.

I tried to submit a claim online with 2-10 Home Buyers Warranty, but I didn’t get any response from any of the service providers. So, then my agent called the warranty company, and they contacted me through email, and then we went from there. We decided not to go with the contractor because too much time had passed. So, 2-10 just offered me a check toward the purchase of a new item, which is what I chose. And that process was good. It came quickly.

I’ve been with 2-10 for two years and I prefer to submit my claims online. The contractors came out in less than 24 hours for my heating and they were wonderful. They were quick, honest and efficient. We had to replace the heater and we ended up taking the buyout. The check came quite quickly but there wasn't a lot of very clear communication about the buyout and details, and how all that would go. We eventually got it straightened out but it was not the smoothest process.

After I did a claim over the phone, it took 2-10's contractor around eight days to come out. There was a holiday and that messed everything up. One contractor couldn't do it, so then we had to get another one. It was not 2-10's fault, though. Once the contractor came out, they did a great job. They were great at communicating the issue and solution as well. And now, everything’s fantastic.

When my dishwasher wouldn’t turn on I submitted my claim online and the contractor came out the same day. 2-10 Home Buyers Warranty had to replace the dishwasher. I also submitted a claim for a sump pump, but that went badly. I was getting water in my basement because the pump and the backup failed. When I called 2-10 said someone was gonna call me, but the company they contracted to come couldn’t come for a couple of days.

I submitted a claim for my attic fan over the phone and the 2-10 rep that helped me was good. However, it took a week before a contractor came out and the work he did was very poor. He didn’t do the job the way it was supposed to be done. It was an older attic fan with a nine-inch hole, but he took a fan that’s 24 inches in diameter, and mounted that over a nine-inch hole. You’re not gonna get proper attic air flow trying to push 24 inches of air out of a nine-inch hole. I called back and they just said that it was working so that was good enough.

Our dishwasher wasn’t washing the dishes. There would be a slime on them and it didn’t clean the dishes. My first claim with 2-10 Home Buyers Warranty was submitted online, and I got an email saying that the contractor would contact me. However nobody responded from online but once I got somebody on the phone, the experience was great. The lady said that she would get me a new contractor and then she asked me what was wrong with the dishwasher. Then she said that she would just give me a credit and I could go out and buy a new one. So that was what we did. They just let me pick out whatever I wanted and gave me a payout. And we’re happy with it. Overall, the service from 2-10 was good. They just need to fix their online connection.

We’ve had 2-10 Home Buyers Warranty since May and everything has been great. When we did our claim submission, it was over the phone and everybody at 2-10 was great. But whoever was working reception at the contractor's, we told them twice that it needed to be on a certain day. But they didn’t schedule it and we almost couldn’t get it done for a three-week period. They should make sure the receptionists are putting everything into the schedule when it’s requested. But their crew is fantastic. They were very knowledgeable and they worked very quickly. I’ll definitely recommend 2-10. Everything was clearly outlined with what was covered and the additional charges. I had no qualms with them.

I bought the house in September and because of issues that could arise in the house when we were first buying it, my realtor got a home warranty. The previous owners of the house bought a 2-10 home warranty and I would have had it for a year already by the end of this month. Submitting claims have been easy. The reps are very friendly people when I talk to them. And usually, I would have a service person come to the house within 24 hours of me calling. All of the contractors have been very nice, professional and courteous. Recently, the seals in two of the commodes were broken so they replaced those, which fixed the leak from the upstairs bathroom. Everything has been functioning perfectly since.

I used to have HMS but when I moved to Virginia, the counteragent said that he had 2-10 Home Buyers Warranty. So, I contacted him, and I picked him up on the first warranty. And then, I was happy with them, so I continued on. I always submitted claims online. They're very courteous, they respond quickly and I've had a very good experience with them. That's why they raised their deductible from $75 to $89 and they raised their rate. I'm a Realtor myself. I was paying 500 and some. This year, I almost paid almost 700. But they're good.

My air conditioner stopped and it was blowing hot air. I phoned 2-10 for a service request claim and the contractor who came out was very helpful. But he couldn't order any parts and he said that the AC couldn't be repaired. 2-10 called and told me to have it replaced and I had to take a buyout. But I didn't get a good amount for it.

When we had a problem with the hot water heater, I submitted the claim online, then it was created like some sort of a ticket number or case number. And then, I called 2-10 to find out what happened. And when the contractor came in, he was on the phone with 2-10, and then, he provided all the information and left. And then, I thought the claim would continue on its own and someone will order the part, and then the contractor will come in and install it. So, contractor told to me that they wanna wait for a phone call to come in and to say, “Everything is good.” When I did not get any call, out of curiosity, I just called the next day. It was Friday. At that time, they did the approval.

We've had to use 2-10 Home Buyers Warranty twice since the home was purchased and everything was easy and timely. Plus, filing the claim for the plumbing was straightforward. They sent someone out who fixed it but it was the week before July 4th and there weren't common plumbers that can do what I needed to be done. So I had to wait a week once the appointment was made. It would have been a pain if I haven't already had a plan to leave. I wouldn't have been able to cook or bathe at home because I didn't have natural gas. I talked to someone a couple of times because I was trying to figure out if there was another company that could come work on it and everyone was helpful. It was a good experience overall.

My claim with 2-10 Home Buyers Warranty for my pool was very painful. I submitted it online and it was easy to do. The guy came out to repair the pump. In the process of repairing it, the electrical wiring broke. Then he said, "Sorry, I'm not an electrician. I can't rewire it." So I had to call 2-10 Home Buyers Warranty back and they had to set up an electrician to come out. He came out, tried to fix and claimed he rewired it. Then, it didn't work when they connected it up. So I had to get the original guy back out. It was not a very good process 'cause you're gonna assume that a pool company deals with power. But they weren't able to complete the whole job and I needed to wait for another electrician who couldn't get here 'til the next Thursday or whatever.

Our realtor got 2-10 for us and it has been good so far. Claim submission over the phone is pretty simple. Everything has been good. When we did the laundry, there was a flood in the washing machine area in that closet in the garage, and we couldn’t find out why. So, we called the plumbers to come out and look and they could see that the T-shaped was not in the right place. So, accordingly, 2-10 wouldn’t cover that part of the warranty, so I had to do that part myself. The previous owner had remodeled and when he did, he left a bad wiring inside the wall, and that was how that came about. In working with 2-10, so far they had to snake the main line twice, the AC, the hot water tank, and electrical. The contractor that came did their job and everything has been top-notch. They’ve been really good to us, and everything has been outstanding.

I did a claim with 2-10 over the phone and had good experience with their rep. The contractor came out in about two days and did good work. We're using the pool right now. I'm satisfied with 2-10.

My most recent claim with 2-10 Home Buyers involved replacing a hot water heater and we had very good communication. I'm usually easiest to get ahold by text. They had no problem texting back and forth and they kept me informed. The contractors who came were very good and they were there when they said they would be there. The first time the gentleman came to look at it, it was running a bit late. He called and gave us a heads up. All in all, everything was very satisfactory.

We have this warranty with this company because the previous homeowners bought it for us. We recently placed a service request in on July 21st 2019. We had a contractor assigned to us within 48 hours. We did have to reach out to them because they didn’t call us, which is what the email had stated to do. The owner of the company said he’d have someone out by the end of the week for us. The end of the week comes around and no one showed up. I called on the weekend but now the owner is on vacation. He calls me Sunday or Monday and says “yeah someone was out right? !” No. No one showed up, turns out another call came in and they went to that house instead of ours!!! So someone came out to the house finally later that week and told us they needed to order parts. Great, no big deal.

I have had 2-10 Home Buyers Warranty for six years now and I recommend them. I like their good service. When we submitted a claim online for an icemaker issue, the contractor came out and fixed it within the same day.

Submitting a claim with 2-10 Home Buyers Warranty is much better than the competition. I actually get a human being that I can talk to and they speak English. I've had 2-10 for about two months and my interaction with their reps has been very good. The contractors are usually sent out within the next day or at least I get a call and then the contractor will schedule. With out water heater claim, it took a couple of days to get someone here. But we were able to get by just basically shutting the water flow off to keep it from leaking further. And they put a new one in. They put a drip pan in. It all went fine. My experience with 2-10 has been very satisfactory.

We had somebody come out and look at our refrigerator and they supposedly fixed it, but it still isn't cooling well. It seems like the people that 2-10 send out don't do a good job. They've had to go around and go with whoever I've been wanting because same thing happened with our water heater. The people that came out, and they weren't very good. But their claim reps have been fine whenever I called in my claims.

I used to be with American Home Shield but I wasn’t happy with them and I switched to 2-10. This is the coverage that I have for my rentals and I have them on four. I’ve had 2-10 for less than a year and I’m having a bit of a problem with them based on the companies that they use. The claim that I had six months ago took more than three weeks and the contractor didn’t fix it. They just gave a report. It was taking too long so, I went and got my own company. I paid $1,600 and called 2-10 to tell them what happened. They said that the portion that they would pay was $600. I wasn’t happy with that at all so I canceled for that house.

I've had 2-10 Home Buyers Warranty ever since I bought this house and I have used them a couple of times very successfully. When I called them, they were great. Within 24 hours, a plumber was there if it was plumbing and the experience was very good. The plumber did the job very well. 2-10 is fast, efficient and they get the job done. I like them a lot and I would recommend them for sure.

I bought a house and it already had a 2-10 warranty on it. Submitting a claim has usually gone smoothly, but I tried to do it online a couple of times and it wouldn’t work, so I'd have to do it through the phone. I was trying to place my problem and it wouldn’t accept, so I ended up calling the 1-800 number. I've had about four instances and about five contractors total, and the problem was only one of them. The issue was a microwave and he was trying several different things and taking out all the parts and different things three times and brought it back and still didn’t work. So, they finally had another contractor come out to resolve the issue and ended up giving me money for a new microwave. Overall, 2-10 has resolved the issues. A couple of times, it's taken a little extra time, but it's always gotten resolved to my satisfaction in the end.

Some guy came out from another company and said 2-10 Home Buyers Warranty was good. My experience submitting a claim was very good. When the man walked in the door, before he came into the house, he said he needed $85. I asked if he gets paid before he works. I told him that sometimes, a person has to work a whole week before getting paid. I knew that was the policy, but I had to give him a little run for his money. The service he gave was very good though. He got the money, then he got the part, came back, and fixed the garbage disposal. It has been functioning well since then. I love 2-10 and I’d tell others to try it. They might like it.

I recently filed a claim with 2-10 for my refrigerator that completely stopped working on the 4th of July. The contractor was very difficult. I had a really hard time with the contractor. The refrigerator went out on the 4th of July, which was a Thursday. I put it in first thing Friday morning, the 5th of July, and I couldn't get anybody out to look at it until the following Monday. And then, once they came out, they didn't have the part. They told us that it would be another week and a half before they could get the part and install it. And so, that was when I went back and forth with 2-10 about perhaps doing the buyout and just buying a new fridge because that was gonna be two weeks without a fridge.

2-10 Home Buyers Warranty's contractor was very responsive and explained what was going on with my washer. It was unfixable though so 2-10 gave me money and I purchased a new one. The process in getting the approval and the check was okay.

We’ve had 2-10 Home Buyers Warranty from the day of closing this house, which was on June 6th. It was the one that was recommended to us. I just signed the paperwork and did what I was told. The contractor was great. He came in, explained the problem and said how he was gonna fix it. When they couldn’t fix it, we got the notification of the replacement options. It was all very timely. We got the check for the refrigerator and so far, the experience with 2-10 has been good.

2-10 was a great company. It was recommended through our realtor and I've had it for a couple of years. You can submit claims online and that’s semi-smooth. It’s a little bit difficult to navigate the website, to figure out how to submit a claim. But once you get it submitted, they’re prompt to getting a contractor to contact you, assuming that there’s a contractor in-network that you can actually get to come to the house. And for the first year, it was pretty smooth. There were always contractors coming out doing the services that we requested. We pay the deductible and that’s good.

Next day (a Friday) I get a call from a lady at 2-10 who says, "great news," they’re going to REPLACE the fridge! Yay!!! I make her confirm that they won’t come back and tell me next week that they are going to fix the old one... She says, "no, of course not! You’re getting a NEW one! Give them 3-4 days."

Pipe value burst, had basement full of water, shut off all water to prevent flooding. Called in claim. Referred to contractor who only had a cellphone and mailbox full. 20 calls later contractor answered. Came out 8 hours later and said valve had failed and needed to be replaced along with a new hot water heater. He need to secure parts and would be back the next day. Never showed up. Called and receive mail box full repeatedly for 2 days. Called 2-10 all back, waited for 40 minutes. Representative said that when changing contractors 2-10 has 48 hours to provide new contractor referral. Here I sit day five with no water and a 2-10 rep telling me my claim is being processed. I can't be the only one having such a bad experience.

2-10 Home Buyers Warranty came with my house and I've been with them for two years. However, it’s taken about two months for them to fix my AC. We’ve been without AC for over two months now because it’s taking them that long. I have seven kids, and one of them is with asthma, and it’s been really bad. And it’s still not even fixed 100%. Now, we have like a person that’s trying help us that’s part of 2-10. She's like higher up. And she’s been doing a good job. She checks on us and everything.

I've had 2-10 Home Buyers Warranty for two months and submitting a claim with them has been excellent. I just got the house and as I was taking out the carpet, I noticed that the carpet was all wet. I went back and the water heater was leaking from the inside. Water was all over the place. I called 2-10 Home Buyers Warranty up and everything went pretty smooth. The plumber came out and he figured out what was going on, and then they replaced the water heater. It was just a couple of weeks after the plan had gone into effect, and everything just went really smooth. They took care of everything and it was great.

When the dryer wasn’t drying, we thought it was the heating element and it wound up to be some other tiny piece that needed to be replaced. We replaced the whole heating element on our own then we found out it was the piece behind that that needed to be replaced. The contractor was very polite and professional. He had to come back because they didn’t have the part that he needed, so he needed to go to Maryland to get the part. But he came just a day later and he fixed it. I’d recommend 2-10. We've had them for almost three years now. We’re in the middle of the country and nobody else will come out this far except them. We usually submit claims via online and we did it three times so far. We also contacted them on the phone twice to follow up.

I call 2-10 Home Buyers Warranty to submit my claims and all in all, it’s been pretty good. But the dishwasher claim was awful. They had a clerical error. And then, they accused me of lying about the clerical error and told me that I needed to hire my own contractor to diagnose my dishwasher that had already been diagnosed. And then after I spent two hours on the phone complaining and talking and getting put on hold, which I can only try to determine that the reason they kept putting me on hold is because they thought I was a liar and they wanted me to hang up, they eventually did agree to send a contractor out to diagnose it with the exact diagnosis that I said was the diagnosis and had paid for it from the previous contractor, proving the diagnosis. I even emailed that to 2-10, but the people who answered the phone at 2-10 are not the same people who receive emails and they don’t communicate.

My claims with 2-10 Home Buyers Warranty were usually taken care of. So far, it has been mostly simple air conditioning things. A refill here and there and changing the capacitor. It’s stuff like normal wear and tear. One time, I had a hot water explode so that was replaced. The stove and the dishwasher were just recent. A couple of times, the pool system. Before we switched to salt, I had pool on them. But now, I don’t bother with the pool since 2-10 doesn’t support saltwater pools, which doesn’t make any sense because it’s not salt. It’s chlorine.

2-10 was offered to us right after we bought our house. We were first-time homebuyers so we got it for precaution. I made one claim in the five years we've been with them and it was for our refrigerator that had gone bad. I did it online and a ticket was created. 2-10 got in contact with a service provider and the service provider then contacted us. I made my request on a Friday and the service provider came on a Monday. It was a good response time. Everything was fine but the provider wasn’t able to fix the problem, so 2-10 paid us to get a different provider that could get it done. I wish, though, that 2-10 would’ve fixed the problem instead of just giving me money to get it fixed with someone else. Overall, it was a good experience. Everything pretty much was online although I called once to find out about how to get my money. It was pretty quick, like seven days, to get paid for that.

I had a plumbing issue and 2-10's online claim submission process worked out well. A contractor came the next day but he couldn't diagnose the issue. 2-10 went ahead and sent out somebody else. They were fast and they found the issue really quickly. They were great and I haven't had any more issues since the repair.

We initially called 2-10 to have the AC units checked because the one we have on our second floor was not cooling. I knew something was up and we wanted to take advantage of the policy because it was offered when we bought the home and it is an older home. So, it was a really good thing. When the techs came out and fixed that unit, they knew right away it was low on Freon, that it needed pressure, and they needed to put some stuff in it. So, that worked out well. At the same time, the driver told us that we also had an issue with our other compressor. But he said they were only here to fix that one unit that they worked on and if we'd call in 2-10, they were not gonna charge us for another service fee. So, we thought that was great. We decided that we'd make the call, get them to authorize another service request, and we’d go from there. But when they came out to do the second one, the problems started.

We got 2-10 from the previous homeowner, and we've been covered since February. Our experience submitting a claim has been really good and the claims process is easy. Only, it seems like you have to call the people, instead of the people calling you to set up scheduling, to get things going. That process is a little slow. I don’t know exactly what’s the turnaround time once we put the order in. So, if you’re not on top of things as the homeowner, then you’re waiting around. Also, I’m not sure if the service people know exactly what needs to be done, like does 2-10 just tell them or do they just base off of our notes that we put in there.

When I had an exhaust fan claim with 2-10 Home Buyers Warranty, the communication wasn't really good. It took about three days for the contractor to come out and they had to order parts. But 2-10 didn't communicate very well because the ticket somehow got misplaced and then they finally figured it out. It took about three weeks before it got fixed. So, it was frustrating. Also, I always seem to get lined up with this particular contractor for plumbing and electrical and they're too busy. 2-10 need more contractors that are not so slammed. Other than that, submitting online claims with them was pretty straightforward.

My recent claim for the washer was great, but it took quite a while for it to get resolved. I had to call and ask 2-10 before they went, "Oh, it's all been approved but no one's been sent to check yet". It took at least two weeks before I knew what I was going to get. We also did a claim last week when our AC went out, and it was a real mess. The AC went out on Sunday the 18th, and I placed a call and got a service request in immediately. We couldn't get a contractor out here until Wednesday to look at it. It was the hottest week ever in the Phoenix Valley, so I called to see about my option to go out of network, and spoke to someone at customer service at 2-10. The rep didn't seem very confident in the answers that she was giving me.

Putting in a service request with 2-10 Home Buyers is convenient, efficient and informative. I recently filed a request for a hot water heater. It began to leak and rust out through the crack so it was on the verge of bursting. The plumber who came was very good, professional and friendly. They walked me through their end of things, how they worked with 2-10 and what they're used to. It really illustrated how things were gonna happen for me. They also asked some questions so we felt like they were interested in doing the best job possible. They didn't seem rushed or impatient. In the end, they had to replace the water heater. They also warned us that the water may be hotter than normal and they showed us how to adjust it if it is too hot. So, I'm thankful that they prepared us for that possibility, instead of us just discovering it the hard way. I am very satisfied with my experience.

We have had 2-10 for a year and a half. The sellers of the house paid for it for a year, and then we renewed it for the second year. We've had such great experiences with them. I submit my claims online because it takes forever on the phone. It seems to be a complicated process since when you call, you have to go through all the options to get to the right department. So it is easier for me to do a service request online.

Recently purchased a Townhouse in Kansas City, KS. Seller purchased Home Buyers Warranty plan with 2-10. Before the closing and at our cost we had the HVA checked by a qualified large HVAC Co. in KS with a overall good checkout. Home inspection also checked system in good working order. We were there after closing for 4 days and ran well as expected. Then the AC quit. Called 2-10 and started process.

2-10 Home Buyers Warranty's reps were fine, short and sweet and to the point. The first contractor came out very quickly. They came the next day for the evaluation. They diagnosed it as something that their company does not replace. It was a bigger job for the refrigerator so they recommended getting a new refrigerator. 2-10 then decided to get a second opinion from a different company. That company was capable of replacing the part and do internal work on the refrigerator so they repaired the refrigerator. But between the time when they first came out and diagnosed the issue to the time the part was finally ordered, that part took a long time. Then, there might have been an issue with the shipping of the part.

Whenever I submit a claim to 2-10 Home Buyers Warranty, I usually do it over the phone because sometimes, I have questions and I wanna ask a real person. The wait is usually long though. I usually have to be on the phone for a while and some reps have been nice, but others have not been nice at all. Also, most of the people that 2-10 send out don't have a clue of what they're doing. In fact, three days ago, I was on the phone with them about that. They sent another person to come and look at my bath where water wasn't going. And the guy just came to a conclusion like, "I need to replace the pipes.” No way. I was upset and requested a specific company that 2-10 usually would send. When that company came out, they said, "Who told you that?" And they just snaked the pipe and it all went. If I listened to the other people they sent to me, I would probably be changing all my pipes. And this is not the first time this has happened.

Both times that I've needed warranty has been for plumbing and 2-10 Home Buyers Warranty didn't have a plumber in their network in my area, which was frustrating for me. That was a bit surprising considering the fact that I live in a capital city, in a really large area. We had to seek our own and it'd be out of pocket for us until we got reimbursed, which took a few weeks. It's in their system already that they know we don't have a plumber in this area, yet, each time, we have to go through calling them and they have up to 48 hours to get back to us to let us know again that there's no plumber in our area and that we can go ahead and go out of network. We also have to wait until they send an email confirmation if we want reimbursement. At the end of this year, I will not be renewing with 2-10.

I filed a claim with 2-10 Home Buyers Warranty over the phone, and the contractor came out that night. It was within a couple of hours. They did a good job. They got it done in proper time. That was good. I had a leak down in the basement they had fixed and that they had to close off the main valve. The main valve then began to leak. And it leaked through the house. There was another issue that was upstairs, and it flooded my entire ceiling. I still haven’t got the ceiling fixed.

I keep renewing with 2-10 because it's convenient. Usually, my experience when submitting a claim is good. Now, it’s easier because I finally made an account online. But sometimes, I can’t remember what coverage I have. And then sometimes, they expect a little longer to get somebody out than I would like. But other than that, everything is good. The service contractors have all been very nice, and the issues have always been fixed. And they are all knowledgeable about 2-10's process too. So, that makes it good.

The toilets wouldn’t completely flush and it would back up. I made the claim over the phone for my daughter and the contractor came right away. There were two different people at two different times, and both were very knowledgeable. They were patient, they answered all my questions, they were thorough and they cleaned up after themselves. They did an excellent job, and this is the first time in a long time that we haven't had a repeat problem where we had to call somebody back. We're very satisfied. In fact, my daughter is a realtor and she recommends 2-10 to her clients.

We filed a claim with 2-10 for our refrigerator as the icemaker was leaking. A contractor came out in a couple of weeks. He was knowledgeable, quick, and pleasant, and we liked him. He was able to fix the problem and we were pleased. I’m satisfied and I would recommend 2-10.

My claim with 2-10 Home Buyers Warranty went fine. The contractor was able to come out within 24 to 48 hours. He wasn’t able to do the repair right away and he had to come back the next day, but overall, the repair was done.

When I first bought my house, I was given two years of 2-10 free. I've had it for six years now. I call them when I have a claim and their reps are courteous. Everything went smoothly when I made my claim except when I got my dishwasher. I was upset because I had a Maytag and it was a top of the line. I had all the paperwork saying how much it was. What 2-10 did was I had to pick out of what they had or they were gonna give me $400 towards a new dishwasher. They said there wasn't any stainless steel and they were gonna send me a black one. I called back and they did have a stainless steel one, so I got that but it wasn't a Maytag. It's a lot cheaper than mine was.

We got 2-10 Home Buyers Warranty during the closing process. There were three companies and to us, 2-10 was the best. Submitting a claim is pretty simple. We do it mostly online and then someone contacts us so we’ve been pleased. Our last issue was with plumbing. The plumber was really good. He was a squared-away guy working hard. He said someone left the garden hose attached when winter came and it froze. It broke the line so it was leaking inside the house in the downstairs bedroom. When you have a leak in the wall, normally, guys will cut through the drywall and you gotta patch and paint it. But he found another access could do it from. He’s a sharp guy, so we’re pleased with him. He also found that the pressure inside the house was too high and took care of that too. I, being knucklehead, thought that high-pressure was good. He said that I want a limit on the pressure or I'll burst my pipes.

When we bought the house, the seller provided 2-10 and we had it for a year. Then, I renewed it for the second year because it is a good thing to have. When I submitted the claim, I did it online. They sent someone out and the person who came said that my air conditioner needed to be replaced but he wanted to do it for a certain amount of money off the book. So, I didn’t do that and I called the company about it.

2-10 was my original warranty when I bought the house 12 years ago. I had a couple of other ones in between, but 2-10 gave me the best service of all the ones I've had. Plus the repairman with 2-10 that I knew that used to come to my house still recommended them the best. I've had three claims and I haven't had a problem with any of them. My washer would start making a noise on the spin cycle, and it got louder and louder. I submitted the claim on a Friday and the tech was out by Monday. It was real quick. I had to wait a few days for the parts because he needed a new drum, but they came in the time they were supposed to be there. They fixed it, and it looks fine.

I made a claim with 2-10 Home Buyers Warranty last month for the swimming pool. The process was easy and the only long part about it was waiting on hold when I called in. But when the rep answered, he helped me set up a time. The contractors were here within 48 hours. They came out when they said they were gonna come out and diagnosed the problem. They told me to give them 24 hours to get approval from 2-10 so that they can order the part. And then, later on that day, they were able to get the approval from 2-10, get the part and install it, all within the same day. That part went smooth. I talked to the tech and he told me what needed to happen. Everything has been good since. The pool is clean, the salt machine, which is what they replaced, is working. I have my pool company every week to check the salt levels and it's working the way it's supposed to be working. It was an excellent experience, overall and I was happy.

Updated on 08/18/2019: Today marks 19 days in GA with no air. House is averaging 93 degrees. Was told on Friday by 2-10 that I have to pay $500 (of a $925 job) to get my HVAC serviced. Even though the air conditioner company told me it should be only $250. SO...$1,000 that I have paid for the year's service (which I also got the $99 HVAC "upgrade") - the $100 service fee AND pay $500 to get 2-10 to pay $425. And the HVAC company said that I have to wait 5 days or so for 2-10 to send the parts. I wonder if individuals at 2-10 would tolerate waiting this long with such high temperatures in their house?

Our microwave went out on July 28th. The service was request was placed and the contractor came to inspect and sent the diagnosis to 2-10. 2-10 called back on the 7/31 and stated they were sending the diagnosis to team and I should hear back in 5 business days as to what they would do in regards to my microwave. It's 8/14 and still no microwave repair nor update has been given to me. I just currently renewed and am in the process of cancelling my service agreement. I've haven't had great experience with them since becoming a homeowner. I'm in the state of Georgia and majority of people they are contracted with for repairs are never local. Over an hour away. My co workers and I discovered we have the same home warranty and the same issues with 2-10. I don't know if this is state related but the service is sub par. The reason for the 1 star.

I've only owned my first home since April 2019 and have had to use the 2-10 Warranty for only one appliance and it has been a complete nightmare and ongoing issue for over a month. Four weeks ago I had a contractor come out for the second time due to a broken washer. The last time he came out was simply to verify that it was in fact broken and could not be fixed. 2-10 initially stated that it would take 3-5 business days to hear back after the contractor came out the second time. I waited the 5 business days before I took upon myself to give them a call.

We had an issue with our AC unit, submitted a claim and could not get a contractor out. A month later, I was told that they exhausted their options and I could use an outside contractor the same as if I was using their contractor. We called to get authorization, said it was high dollar so it would take 24-48 business hours to get back with us, but in the meantime they could not legally say not to get the work done (I am pregnant with a baby at home and our house was averaging 90 degrees inside for a month). The unit was replaced and when I called to find out about submitting the invoice, they said I was misinformed by their employee and that they would only pay a portion of the replacement.

The 2-10 warranty is not a warranty and provides no protection for your new home. It is actually an arbitration company which negotiates between the owner and the builder if issues arise. They even state on their site "There is no warranty, insurance or service contracts implied." Also the worst part is that when you sign this you have given up your right to take legal action against the builder so the private arbitrator decides the issue (after the builder has paid them). The builders side of the website says "We have been protecting builders for many years." (What and who are they protecting him from?)

Our toilet tank wasn’t filling up right and the tank will get stopped up. I went online to submit a claim to 2-10 and it was super easy. The first guy that came out didn’t do anything though. He left my toilet and he left my bathroom in a mess. But the second contractor, they fixed it. He went in, got it done, left and cleaned up the bathroom. So, I was happy about it. But 2-10 should probably vet their plumbers a little bit better, simply because the first guy got there in a hurry and he didn’t do a great job. The second people called when I set up a follow-up, and they couldn’t come for a week and a half.

I call when I submit a claim to 2-10 and I've never had an issue with the representatives. However, the contractors are subpar at best. I have a plumbing issue now that has taken a month and a half to address. One of my first initial plumbing issues took a year for the tech to come back out. The first issue I had, they came out and said they couldn’t find the leak. I could clearly see there was a water stain on my ceiling. So, I stopped using that bathroom altogether. That’s not the best way to handle a situation.

I’m satisfied with 2-10 Home Buyers Warranty. It was recommended by our realtor. We’ve had to use it one time, and it was okay. It has kind of a low limit as far as coverage. We submitted that claim over the phone. Their claim rep was very nice, very friendly, and helpful. The service contractor was fine as well. He was very professional.

We've got coverage through 2-10 for three months now and, so far, it has been a nice experience doing claims. We've had two, with the first claim done online and then the second one through a representative. The interaction we had with the representative went fine, but we find the online way more convenient. Nevertheless, both of the contractors they sent were good and left no mess.

I had to call in to 2-10 for our usage although online is the preferred method. We were moving at the time so I didn’t have my laptop and online stuff set up. It was a bit of a pain to get to the right areas with the automated system. It is set up to voice commands but it doesn’t understand me. But that aside, calling in has been really easy and effective. My experience with my refrigerator claim was really good. The refrigerator had stopped working all of a sudden. The control panel and the icemaker went out as well. Then we realized that the fridge had actually stopped cooling as well.

We submitted a claim to 2-10 for the hot water heater and we had some issues with the communication between the plumber and the claims department. It took the plumber a week to get to us and they asked why we went so late. I told them that this was what 2-10 said that they had available. Then, it was another whole week before we got everything done and resolved. I was calling both places in order to get both of them to communicate with each other to be on the same page and to get the claim processed. After that was when it took two days to get the hot water heater and to install it.

I filed a claim with 2-10 Home Buyers Warranty over the phone, and my experience with their representatives was good. A contractor came out within two days. We had a pipe leak, but the pipe leak didn't cover a leak that was associated with the pool. So it wasn't covered by 2-10 and nothing happened. Also, I called earlier this year for the air conditioning tune-up, but that was limited to a two-week window, and I didn't call in that window. So then, I have to call back in October.

I called 2-10 over the phone about a refrigerator on a rental property and the rep was good. Within 48 hours, a contractor came out and everything is resolved now.

I had a plumber come to the house under the 2-10 warranty. He did some repairs and this is the third time he’s coming back to do the shower. The other times he ordered parts and did some other work that he forgot that he was supposed to do the shower. The bathtub drain is a part of the work order and he didn't do the drain. He said he's rebuilding a shower valve. He also said that he rebuilt the whole faucet system and asked me not to use the valve for three days because the caulking around the outside housing and he used a cheaper grade adhesive.

I’m pretty dissatisfied with 2-10. My experience with them went on forever. I've been with them for a year and this is the first time I've used them. It was pretty horrible, but it’s summer and I figured it would be. The refrigerator wasn’t cooling and first, they sent somebody out that only works on the outside of refrigerators. I had to wait another week for somebody to come out to work on the inside of the refrigerator. He's from Sears and he was very good. He said it was a catastrophic failure and it was a four-year old refrigerator. I got the check yesterday, and it took like weeks. Luckily, I had a refrigerator in my garage. Now, if I hadn’t, I would’ve immediately never signed up again. The refrigerator cost me about 1,800, and they gave me $900. That wasn’t very cool either. I don’t know why I signed up again, but I did.

2-10 did very well. They had to get in contact with a few of their vendors to get someone out that day and they did. A gentleman got out here the next day and he did a very nice job of taking care of everything. My wife handled things and the gentleman said we're going to have to get another part then he found out from the office that he can take one of the parts off of the water heater to retrofit it with the other thing, which he did.

My husband put in a work order for our refrigerator. Although it's working, we wanted it checked because we have a two-story house and the top floor doesn't get cool very well. The freezer wasn't working. The repairman from 2-10 Home Buyers looked to see if he could find replacement parts. But since the refrigerator was so old, they couldn't find the parts. 2-10 gave us a check to get a new fridge 'cause he couldn't fix it.

I had another home warranty but 2-10 seemed to be a little better and a little bit cheaper, so I kept them. But trying to reach someone over the phone is almost impossible. Sometimes, it’s hard to even get an option to get to speak to a person. Otherwise, everything else is fine. When I made a claim for the garbage disposal, the tech did a good job.

The reps at 2-10 are very courteous. They seem to understand what I'm talking to them about and they send out the proper people to take care of the job. It's pretty easy to file a claim. You either call them up and do it over the phone or use the computer system. But we're in a very strange part of the country and I've had situations where the work had taken two and a half months. In fact, our air conditioning system took almost two and a half months to resolve. But that happens. Other than that, 2-10 has impressed me in terms of their reliability and I have recommended them multiple times. The contractors also do their jobs and take care of what they need to take care of.

My water heater ruptured and flooded the master bedroom. The water heater got replaced through the manufacturer's warranty wherein they repair or replace an appliance if it breaks or something. Then I was told I needed to call my house insurance, so I submitted a claim to 2-10 and the process went very well. I received a check yesterday but I'm still waiting for the contractor as he had a family emergency. But ServiceMaster came in to dry everything up and they were wonderful.