2-10 Home Buyers Warranty Reviews

My Freon split system wasn't working and 2-10 got a really crappy company out at first. I don't even understand how they're still on the list to service customers. They came out several times and didn't get it working properly. 2-10 finally got a great company that came out and was able to take care of the problem. In the beginning when we had the first company come out, I was quite disappointed with 2-10 as a whole. Other people and other departments got involved and it seemed to get much better at that point. But from a customer service standpoint, on their regular call station people that were answering or handling the situation, it wasn't a good experience. I even considered not renewing with them. It was a hard road in the beginning, but it worked out in the end.

2-10 was very professional and real easy to work with. I was impressed with them. The process was easy and everything went real smooth. Their contractors were straight up and they did everything they could to help us.

I recently had to get a new furnace as the old one was continuously running, and 2-10 was wonderful. I called them first, and then they sent me something online to sort it out. The contractors were great.

I've had 2-10 Home Buyers Warranty for a year now. Our Realtor chose it as she was looking out for our best interest. I usually call to submit a claim. The reps I've spoken with have always been extremely unhelpful. They made the process so difficult that you actually want to just handle it on your own. Just with everything, there is always one more step that they want you to do. It's almost like they're trying to talk you out of using your warranty. A perfect example was when our dishwasher broke and the technician came to fix it. The motor was blown. He suggested that we get a new dishwasher because he did not wanna replace the motor. He said that the motor had developed black mold in it because it was sitting too long before being repaired. Meaning, there was a two-week span before they got somebody out here.

There was something wrong with my Freon split. The first contractor brought one part and put it but he burned it up so he needed to get another part of the same one, plus something else. He went and came back in 30 minutes, but it is not repaired. I didn’t know what he did but he messed it up again. Then he left. He’s not good. A week later, I had to call about what happened. Another contractor was sent and he found what was the problem then he fixed it. He was perfect and the AC is now repaired. 2-10 home warranty is top of the line. I've had it since 2011 and I like it, so it’s good.

I've been with 2-10 Home Buyers Warranty for five years and they’ve always been efficient. The few things that we’ve had, we’ve gotten prompt service. I’ve had two different contractors. They were fine but this last one has been outstanding. I had a breakdown on the air conditioning in the summertime, and they were out the same day. They knew what they were doing and they did it.

The dryer stopped working and 2-10 sent a vendor but it was very difficult trying to find a convenient time for that first company and we were too far from wherever he was based. That was inconvenient for them as well as for me if they couldn’t make it, then trying to fit us. He kept saying he was coming and didn't, and kept having to change the appointment. Also, when the first company fixed the dryer and they were getting ready to go, my husband asked the guy what could go wrong next with the dryer and he said that it would be the element. And then, the element broke within a week, which makes me very suspicious. It made me ask why he didn’t fix it if he saw something.

The latest claim that we had done with 2-10 was our water heater. The back of it was about to break open. So, we took pictures of it and sent them in, and the contractor came out and replaced it. He was good. The water heater was installed within seven days after I did the claim.

Our water heater was dripping really badly. Overnight, it dripped heavily enough to soak our entire basement floor. 2-10's contractor came out quickly and they thought it was a cap, but it had a cap on it. They said maybe it wasn’t tight enough, and they tightened it and put a washer under it. And it did seem to stop dripping for a moment. So, they left and wrapped the claim up. But the next morning, it leaked out all over the place. Before, it was just dripping and we could catch it in a bucket.

Our dishwasher wasn't working. Someone came and fixed it eventually. However, it took a few days. It took a couple of technicians or companies who actually came out to do the fix. Submitting claims is okay because it's somewhat automated. However, 2-10's selection system of vendors is not efficient. They'll select a vendor that is about an hour and a half away from where I live. It's not cost-effective for that vendor to drive all the way for an hour and a half to service my home for 85 bucks.

Submitting claims to 2-10 has gone smoothly. The contractors I've had have been pretty good except for one time when I had a garbage disposal that was malfunctioning. The contractor came but he didn't really do much but put soap in the sink. After he did that, he said that it was working already. So far, having this warranty has been very valuable. It's a security blanket for me. 2-10's warranty is pretty good but then it's not as easy to get an appointment. 2-10 contacts me and puts me in contact with local companies that will help get my job done. It's a smooth transaction. I know what I'm getting. They tell me what I'm covered for so I'm not confused.

My ice maker went out on my refrigerator. I called 2-10 and they told me we would have a contractor on a certain date and we had to give them $75. When the contractor got here, he told my wife that the ice maker went out. But I already knew that. The contractor then said our policy doesn't cover it and if we wanted a fix, it was 375 bucks, otherwise, we had to pay him 75. I told my wife not to pay him but she did. Also, when the contractor came to look at the refrigerator, he pushed the buttons and did something up top. The power went out and came back on. Then, the ice maker started working. So not only did the claim end up that they wouldn't pay for it but the contractor was trying to sell us an ice maker.

2-10 Home Buyers Warranty did a good job with our recent claim. The AC Freon was not working and they needed to order some parts for it. It’s an old system. They contacted the manufacturer but the parts were no longer being made, so they replaced the AC system itself. I had to pay for some of the parts because North Carolina code has taxes. Other than that, they picked up a good chunk of the cost. It took time to get the system in and when they arrived to install it, it took four hours and that was it. It was well done and I got no complaints against 2-10 or the AC backer. Everything’s working fine with the AC.

The trash compactor went out and the contractor found out that it wasn’t the problem but the electrical outlet. The claim is still going on and they’re coming out tomorrow to fix that. The experience has been great and it’s better than I expected. When I had to replace the heater core in my hot tub heater, it was gonna cost me 600 out of my pocket. I asked how much it would cost to get a brand new one instead of repairing an old one and it was gonna cost me 1,600, so I went that route. They gave me a buyout of $1,000 maximum, so it worked out great.

When I was buying a house, the sellers bought 2-10 Home Buyers Warranty for me and I've been protected for one year now. Submitting the claim to them was not very hard. However, here in central PA where I live, there is almost nobody that works with 2-10 because they say 2-10 doesn’t pay enough. So, I have to go out of network to get the work done and pay out of pocket for anything above what 2-10 would pay. So, it’s just not worth it to have a home warranty if I can’t use it. I’ve had no problems with the people I hire because I only hire good people to come around. It’s just that I have to do the work that I pay 2-10 for. Overall, it has been a lackluster experience.

I was pleased that the Escalation Team contacted me and took less than a week to satisfy my claim. The check was sent to me by Priority Mail. Thank you.

Submitting claims through 2-10 is pretty easy. I call them up and they connect me with the professional that needs to get the work done. I filed a claim for a gas water heater and the contractors they sent were wonderful. It was such a tricky water heater that 2-10's contractor wanted to install something different, which would have had additional out-of-pocket expenses. They would have had to take the wall down and replace the wall for the new water heater to go in. Finally, one of the supervisors at 2-10 said that it was ridiculous.

The AC wasn't getting cold. The technician would do something and it would work for a little while, but he was back and forth with it for at least a couple of weeks. I think it was something thermostat related and he said the fan or something wasn't coming on. Then I called 2-10 on a Friday for another AC repair and the gentleman came on a Tuesday. He was really good, but it took a while for him to get the AC going. Luckily, I have a two-story. If the AC wasn't working downstairs, we're sleeping upstairs and vice versa.

Our electric water heater overflowed. The contractor stopped it until 2-10 approved for us to get a new hot water heater, and then they came out immediately and replaced it. Both of the guys that came out did a excellent job. Everything went smoothly. 2-10 handled it perfectly. I love them.

I called 2-1- when my water heater burst and I got their automated system. I submitted mostly everything and I was able to submit everything else online. Doing my claims online is easier than doing it over the phone. They give you the updates online. You just log in to request an update. With their customer service, everything was pretty smooth and I didn't have any issues. Their contractor also did a good job and was pretty quick.

The contractors 2-10 sent were able to work around our schedule. We were going out of town and they got us in quickly instead of the usual week's wait. The overall process was so easy that I don’t know if I’m waiting for another shoe to drop, but so far, all has been well.

Initially, our water heater stopped working entirely. We submitted a claim to 2-10 and they sent a contractor out who replaced the hot water heater. Something was wrong with the replacement. Hot water would run out when I would take a shower in the morning when we used to be able to both take showers without it running out. Also, my wife couldn't fill up the bathtub with hot water.

We've been with 2-10 for a year and a half and our experience has been a mixed bag. Our last call in was on Labor Day weekend. Our air conditioning went with 98-degree weather, and they assigned us to a provider who was not answering their phone. When I called and asked for other providers so I could see if somebody could take us over the weekend, I was told they could not tell me any provider names because it was proprietary information. This is a service that I pay for, and I'm not going to sell those names on the black market. I was just asking who can fix my air conditioner and we went around and around for almost 45 minutes over that. It was ridiculous to the point where I looked at moving to another company.

I called 2-10 about my furnace on the 12th and I was on hold for over an hour. They told me they were calling my contractor then. I used my roommate’s phone, called my contractor and they had heard nothing. 2-10 wouldn’t respond to their emails either. Also, I had a customer service rep to raise his voice and lash at my face on the phone in order to get anything done. The first contractor they assigned wasn’t even in my state. They assigned one from Missouri and I live in Nebraska. I tried to call to see how to get that fixed. I was on hold for probably 20 minutes before I saw I could just request a new contractor online. I had to fix that myself which was kind of frustrating as I paid $57 a month for this company to take care of my claims.

We had a leak in our main water line coming into the house, into the front through the foundation. I called them and my interaction with the claim representative wasn’t the best as far as what was gonna be and what wasn’t gonna be covered. I didn't agree with them and it was a gray area on the whole contract thing. It got resolved in the end but they didn’t cover at all. We ended up having to pay out of pocket and I wasn’t happy with the experience.

We've had 2-10 for one year and we just renewed. We're now two months in our second year. We made a claim when the pump for our swimming pool went out. After doing that over their website, it took three days for them to contact us. That was okay since they contacted us but I'm not happy about how long it took to get a contractor out. 2-10 does not have any contractors in this area so I had to search for my own contractor. 2-10 had pretty much taken a day of my time to search for a contractor to get the pump fixed. And it took about three weeks for me to find somebody. Everything got covered through the warranty though.

I filed a microwave claim when it wasn't heating up stuff and 2-10 gave us an appointment date and time. The repairmen were on time and were here when they said they were gonna be. Everything was good and we were given a new microwave. I would tell anyone to get the home warranty and as a matter of fact, I told my daughter-in-law up in Washington to do it.

My wife works for a tiling company, and 2-10 has been recommend to her. My wife submitted a claim and the contractor that came out did a fine job. My mother-in-law was there to receive them, and they got everything taken care of.

We purchased our house in October and we've had 2-10 since then. When we officially moved in, we tried to use our kitchen sink and because the house was unoccupied for so long, we started seeing a leak in the garage in the basement. We were worried that there was a major leak so we called a plumber. They said that we would have to call our home warranty to see if there was a big leak. We made our first claim with 2-10 and it was pretty easy doing that online.

I submitted the claim for the electric oven online and they hit me back within the same or the next day. 2-10 sent an email confirming they received the new order I put in for that and then I got a call from the contractor within 48 hours. The contractor was an excellent one. He ran through all the steps, tried to see if he could get it to work if it was a programming thing, restarted it, and then realized it was the touch sensation on the board that has been worn out. Basically, it was beeping incessantly. He had to order a board and told me before he left the house that he'd have it in 7 to 10 days. On day 7, he called and said he got it. He set up an appointment, came right back out, and fixed it. So, it was good and the electric oven is not a problem now.

A representative worked with us after this review and was able to get the second $70 charge removed. Thank you!

I submitted a request for service in early August 2019. I have an odd brand of electrical oven, and 2-10 did not have any service technicians in network in my area, so they instructed me that I would have to go out of network, find my own service tech, and pay out of pocket and then submit for reimbursement. They gave me instructions on their process for how to do it. I followed their instructions 100%, submitted the request officially for out of network service, called them to tell them the diagnosis, and asked the company to call 2-10 with information as well. The work was approved and completed, and I paid for it out of pocket.

Doing claims with 2-10 online was super easy. We had a pool issue and the contractor was here the next day. He was quick. He was outside, and I was inside while we worked on it. He knocked on the door and let me know he was gonna start and then he let me know he was finished. I always appreciate anybody that's quick and isn't in my hair.

I got great service when I called 2-10 last month due to my refrigerator, and the first appointment was quick. However, a part had to be back ordered and I had to wait for almost three weeks.

Our electric water heater stopped putting out hot water after 22 years. I submitted a claim with 2-10 and was reimbursed very quickly. I was just disappointed that I couldn't get who I wanted to do the work. So, I had to go out and get my own company, a contractor to get done what I wanted done the way I wanted it done. I knew the business and I've had them here before, and I knew they were gonna do a good job, whereas one of the people 2-10 wanted to send, I've had bad experiences with. The plumber they wanted to send, several years ago, came out and he told me one thing, and it turned out to be something totally different. I said I didn't wanna work with them anymore, and I asked 2-10 to put a note on my account not to send those people again. That's who they wanted to send to do the plumbing again, and I refused.

I call 2-10 when I submit claims and their reps were very nice. I just got the microwave fixed, and the contractor was good. My experience was good overall.

I already had two properties covered with 2-10, and the recent claim was in the third property that I decided to list it with. I was pleased and satisfied with them, but the experience with the contractor was extremely disappointing. It was Live Green Plumbing and they were extremely slow to react. We were very concerned about their attitude and working practices. I personally found the field manager to be extremely aggressive and unwilling to help. Unfortunately, it wasn't until after we had the installation carried out that we started to read some reviews online and they were extremely damning. Foolishly, we didn't look at these reviews beforehand because I know that 2-10 would have sent out a different contractor had we requested it. Luckily, 2-10 was willing to listen to me and to understand where I was coming from. They dealt with things very fairly, as far as I'm concerned.

Our dishwasher didn't work. I did a claim with 2-10 on the phone, and a very good claims rep helped me. I was upset with how long it took. When I called in, there should be less than 24 hours before someone comes out and sees me, and then, another less than 24 hours before it’s fixed. I waited almost three effing weeks without a dishwasher. They should have parts on hand. We live in Dallas, Texas. This place is big. There’s more warehouses here. We shouldn’t have to order a part. If we do, it should be within one day. I asked several times how much the heating element would cost to buy it myself. It would have been just worth it to get a new dishwasher. Everything else was great. I’m satisfied because I got it fixed the first time.

I built the house brand new, and once the initial warranty from the builders was up after one year, I just continued with 2-10. I've been with 2-10 for 3 years. I file my claims online and the website works. And I've had nothing but good luck with the contractors. I was extremely happy. The contractor came out real quick and got things done real fast.

The whole refrigerator unit was out. We submitted a claim over the phone with 2-10 and their reps were very helpful. Then the contractor came out pretty fast originally, but they had to wait on some of the parts. So, that took about three weeks. It was an inconvenience but we managed. We had to make do with the best we could and we lived out of coolers. But everything is working perfectly now and it was a great experience.

I like that 2-10's deductible is fairly low and the online portal is easy to do to get a service. The contractors have not been the best though. They’ve come out a couple of times and sometimes it's a fight to get them to fix the issue, especially the air conditioning people. They're really nice people, but they'd say that the air conditioning is supposed to be that way. Then, another air condition guy will come and say that it's not supposed to rattle like that. The washing machine was good, but, although we gave 2-10 the model number, the people still didn't arrive with parts, which was frustrating. There's a disconnect between what home warranty gives the contractor and what the contractor is told that they have. They're a little bit better than the previous warranty I had, but when you call 2-10, it's a struggle talking to some of the customer service reps. And when you ask to be elevated to somebody, they say that there is nobody there. I've also been hung up on twice.

To submit claims, I give 2-10 a call, which is simple. Then I'm told that the contractor should give me a call within 24 hours. However, the voice command is very sensitive and every little noise gets picked up so sometimes, I have to shut myself out of the house. We’ve also had a lot of issues with the contractor. When we had AC issues, three different contractors came out for the same thing. The first contractor told us we were crazy.

Submitting claims is a pain in the butt. I made multiple phone calls to them, but could never get through to anybody. I also kept getting hung up on and going round and round their system. After many hours in one day, I finally called someone. They emailed me and said that they had a line they could call it on. The customer service was crappy. However, the contractors got out quickly to fix my leaking electric water heater and were finished within a week.

Overall, my experience with 2-10 has been pretty good. I submit claims online and 2-10 lets me know when I'll be contacted on their website. However, some of the contractors that I've had through them haven't been the greatest. I've had to swap out contractors and that has sometimes been an issue. This is because typically communication with them is difficult. They don't answer their phone or they're hard to get ahold of. Scheduling with them is difficult as well. Still, when I had a swimming pool issue, the experience was fine. Their tech diagnosed my problem and 2-10 sent me a payment. That problem got resolved. Despite the issues, I recommend 2-10 all the time.

I've been with 2-10 for four and a half years and when stuff breaks, it gets replaced. However, during my latest claim, we had some communication discrepancies. I have two furnaces in my house that are exactly the same. It's the same size, same model number, but two different serial numbers and they sit side by side, which is apparently odd. According to the warranty company, usually, when there is more than one furnace in the house, it’s located somewhere else.

Our water heater made horrible noises and there was a lack of hot water that really ticked us off. It's a 50-gallon tank. It just wasn’t doing it and it took a long time to even get it to heat up. I submitted the online claim with 2-10 on Saturday and the emails were already rolling and by Monday, I had a call. It was awesome. The contractor made the appointment right away. Then the technician came out and looked at it. He said that there was definitely a problem there and he had to replace the whole water heater. It was 12 years old and we didn't know that. They had to come back and install it. We had to wait but it wasn't to a point where we were frustrated or anything like that. The new water heater is awesome. It's working better and there's no noise. I’m so glad it’s fixed.

I was having an issue with my kitchen sink that was clogged. With 2-10, it took me three weeks for someone to come to my house. Every time someone comes, either they postpone, don't respond or they come but they don't get my problem fixed. Kitchen sinks should not take three weeks. That was an inconvenience for me. I'll have to search and find someone else who can provide me a service. I pay the premium for 2-10 every month. When I don't pay, 2-10 doesn't give me service. If I pay, I'm also expecting the service at the same time. For this claim, service took too long. 2-10 even had to change the service company from one to another. I wasn't satisfied at all.

We did a claim with 2-10 for our AC and they sent out very nice contractors. They were helpful and friendly. We were happy. But I was wondering if they were going to come back. I thought they might do that and check if the problem was resolved or not. I was a little surprised because they put in an extra return vent at my expense to help expedite the cooling down, but it didn’t do quite what I had anticipated. I have no knowledge of whether the AC's doing it efficiently or taking too long at times. But it eventually does cool everything down. Overall, 2-10 has been excellent and my experience has been good.

When I purchased my second home, it came with 2-10. I've had them since July and it was really easy making a claim. I did one when my gas water heater was going out and the hot water was not as plentiful as it had been. It was declining pretty rapidly. The contractor who came was very professional and I was very happy with them. I was also very pleasantly surprised that 2-10 agreed to replace the water heater. I had a home warranty company before and that was usually not the case. With 2-10, I did not have high expectations going in, but after it was over, I was extremely happy.

2-10's contractors have been first class. Those that I have dealt with were diligent, and they knew what their business was and stayed with the product until it got fixed. For my refrigerator, Fields Appliances came out about four days after I made the call to 2-10, and everything has been fine since they finished the repair.

We had a gas water heater issue and we weren't getting any hot water at all. We submitted a claim over the phone to 2-10 and interacted very well with their rep. The tech who came was very knowledgeable, and he had no problems doing whatever he had to do. He came out two separate times 'cause he tried to see what was wrong with it, and after that, we found out that we had to get a new one. He put that on for us too. The replacement has been doing great thus far.

It's very easy to submit a claim to 2-10. I make a phone call and it's done. I’ve always had really prompt service with 2-10. I’ve never had any issues when I’ve needed to use my warranty. They've sent pretty good people. There was a contractor that we had used for the AC, but 2-10 was no longer using them. So, they sent another contractor, and that one was not so good. I let 2-10 know how I was treated because I didn’t figure they would approve of the contractor being the way he was with their customers. They were very quick to get another contractor to me, and then we got things taken care of. But other than that one time, it’s been good. It’s always an inconvenience when something isn’t working, but 2-10 makes it as painless as they can to get things fixed. I’m very satisfied.

I sent the claim for the washer in September and while I'm not completely without it, they've had the wrong part ordered at least four times. Luckily, I can rig the washer sometimes and it will work. I have to close it up, plug it in and out every time, just making it work. Yesterday, I waited all day for the service people to come, and someone called me at 5 o'clock to say that they decided they're gonna replace my washer. But I've yet to hear from 2-10 so I'm still waiting for an answer.

2-10's claim process was easy. I submitted a claim for the compressor of my Freon split system but then, I hate their contractor, Webb's Heating and Air. When we first moved in last year, Webb's had to put a compressor in. This was the same exact issue. Also, they are about an hour away from our house and there are way closer ones. We only live like 10 minutes from a big city and their rep is really rude when they call. When they first come out, we knew what the problem was. The tech said he fixed it but he didn't. That was on a Friday. We called back and their rep said that they couldn't get back to my place until Monday. But, they didn’t call until Monday. So, we still went without air conditioning for that whole weekend.

2-10 is great. I have had no problems since the nine years we've been with them, but some of the workers they get are horrible. I had a little roof problem, so I needed it repaired and a contractor came out. First, I paid him the $60 and he looked at the roof. He said he's gonna get in touch with 2-10 then he called me back and said he lives too far away. I looked up his address he gave in the beginning and told him he only lives 15 minutes away. I think he just wanted to get on it so he can collect 60 bucks and make the contract. After that, 2-10 Home Buyers gave me what I needed and took care of me well.

I'm a property manager and have taken over properties, which have had 2-10 for multiple years. I have to go through hoops in order to use the warranty for all these properties. Sometimes, 2-10 is good but we've had bad experiences with the vendors not calling on time. We had a hot water heater claim and not having hot water is a big deal. It's an emergency and it needs to be taken care of. But it took two weeks for the home warranty company and for the vendor to reach out. The contractor didn't reach out before until after we called and canceled him to do the service. It took three weeks to get the part and when I called the warranty company, they couldn't get ahold of him. His number was disconnected on any number that they had. But everything is good now.

Submitting a service request with 2-10 is easy except sometimes they don't research where you live because the last issue I had, they were gonna put it over to somebody in Columbus. And I just called them up and I said, “No. I’m gonna use the plumbers that you usually send out here,” and they did change it. The plumbers they sent out were great.

I've filed two claims with 2-10. One of them was taken care of almost immediately. Our refrigerator had stopped working. The tech said the compressor was damaged, and it was beyond repair. It would cost more to get a new compressor than it would be to get a refrigerator. So he recommended to replace the refrigerator. It took him about 20 minutes, so it was fine. 2-10 replaced it. I took the cash and got another refrigerator. But I’m still working on the other claim. Our tub is slow draining and backed up. But 2-10 couldn’t find a person in their system to do what I needed to have done. So, they told us to find a plumber, but we couldn’t find a plumber that could get out and wasn’t extremely expensive. We just found one that’s gonna come on Friday. So I'll just pay the guy, and then submit the papers to 2-10, and then they would reimburse me.

We bought a new home in January and it's an old one. My daughter-in-law had 2-10 and we took it out too for our home ‘cause we would never know. My wife submitted a claim for the gas water heater since the tank evidently started leaking on it and it was leaking all over everything. So, the contractor came out, put a new one in, and changed everything out. It was done in an hour and we were really satisfied. Having 2-10 is a good deal.

I've had coverage with 2-10 Home Buyers Warranty since the purchase of the house, approximately two months. I’ve had two claims with them. The first was for plumbing. I had to have a recall on that because they attempted a repair instead of a replacement. On the follow-up, they replaced the problem I had with the plumbing, and everything’s fine now. The second claim was for an appliance problem. They gave me the option of just buying new and giving me a rebate on the claim, which worked out. The technicians were fine. I’ve had very good experiences thus far.

The first rep that I talked to at 2-10 said that I didn't follow the protocol and I didn't use an authorized contractor to do a repair. She said there was nothing she could do and that it wasn’t gonna be covered under warranty. I kept explaining to her over and over again that it was an emergency. There was water pouring out of the ceiling. I couldn't wait 24 hours for them to call somebody and have them come out. I needed it fixed immediately to prevent further damage to my home.

We had just purchased a home, and a friend of mine recommended 2-10 Home Buyers Warranty. We purchased their coverage and submitting claims has been very time-consuming. I call them on the phone and it normally takes a couple of days then I get different contractors. Sometimes, I get three or four different ones 'till one gets approved and wants to come out.

Phone-wise, the 2-10 reps were pleasant and seemed to know what they were doing. They were pretty prompt on returning phone calls. There were two claims and the claims process was a little redundant. We had an air conditioning unit that had a pipe that, apparently, had come apart and leaked and damaged the ceiling downstairs. That didn’t have anything to do with the AC repair. But at the same time, when I put in a call for the AC repair because the unit had quit working, then I had to call them back and get them to do another order number for them to look at something else on the same machine. That sounded like it was a little crazy, but they took care of it. The other had to do with the garbage disposal. They coulda put in a smaller unit, but I didn’t want them to do that. I wanted to replace the three-quarter unit with a three-quarter, not a three-quarter with a half. So, we just had to wait another week for them to get that unit.

When I bought the house, the lady said she would throw in a one-year warranty on all the appliances and the pipes. I'm not gonna turn down something for free when I spent all that money on the house and I’ve been with 2-10 for about a year and a half. I call in my claims over the phone and I have one pending now. The original plumber that came out said the leak was underneath the cement and they don't tear up cement. He contacted 2-10 and then they contacted another plumber who came out, found the leak and fixed it for me. Everything has been fine as far as that goes but it appears my toilets are still leaking a little bit.

My real estate agent contacted them for me because I was having a problem with my range, then a contractor came out. He was knowledgeable, knew what he was doing, and took care of the problem. The service was excellent and everything is wonderful.

Sometimes, there’s a lag in the response from the subcontractor if you're anywhere near the weekend. They just claim they didn't get the work order until three days later. I had already hired another contractor by that time to come in and fix the air conditioning because it was in the middle of summer and I couldn’t wait for a response. I tried to call them and I left messages, no response. They're supposed to respond within 24 hours. This was a Thursday, and by Friday afternoon at 3 o’ clock, I hadn't heard from them. And so, I hired another contractor.

The contractors came right away and installed a new electric water heater. They were great and I had no issues at all.

2-10 came recommended as a home warranty company by a co-worker. I like them, I don’t like them. They’re average for a home warranty repair company. They try to repair something than replace it. Things that I think should be covered aren’t always covered. It takes multiple calls, sometimes, to get something fixed. It’s like a band-aid fix, and then when you do call back, there’s a second or third charge at times.

2-10 handled the claim for my heater nicely and gave me a full replacement. The contractor's response time was good and the service was completed quickly.

My experience with 2-10 Home Buyers Warranty has been terrible. One of the bathrooms was completely clogged up and had a leak. I had to have the water shut off in my house because there was no shutoff valve on the shower. I called 2-10 and they sent a plumber out who supposedly fixed the leak, but when the guy left, it was still leaking. I called and he came back and supposedly fixed it again, but when he left, it was still leaking. I called, but he never came back, never returned my call, and he delayed for three days. I kept trying to be patient, but he never responded to any of my calls, voicemails, and texts.

My AC wasn't keeping up this summer and I called 2-10 Home Buyers Warranty. They said that they had found a contractor that was gonna reach out to me. After a week, I hadn't heard from the contractor, so I called 2-10. They said that they were getting me on there and they were doing the scheduling. They would get in the schedule and call me in the next day or so. Now, the week goes by and I hadn't heard anything. So I reached back out to 2-10 and they said that I could go ahead and find a local contractor and then send them the paperwork. I'd pay for the contractor to do the work and the would reimburse me.

Our realtor picked 2-10 for us and we've had it now for about a year. We submitted claims online and had good experience with the technicians that came out. It was just hard to be able to actually use the coverage when it came down to it as there’s a lot of rules, but that’s insurance in general.

I submitted a claim for my hot water tank over the phone to 2-10 and their rep was professional. There is always upfront notice on when to expect a contractor. Their guys were able to complete the task but we had a problem with the deductible. So, we still don’t have enough money to even fix the problem. Now, there’s a leak inside the house and in my garage where I've had to have work done. My house is pretty much blown up.

Our refrigerator stopped working and to 2-10 sent out an appliance company. That company had to wait a week while they order parts. They returned to “supposedly fix” the refrigerator. it was not. We contacted 2-10 and they said that the appliance company will be back in a few days. The appliance company came back and said they need to order parts again and would be back in a week. After a week we have not heard from them. We contacted 2-10 again and they said let them get in touch with the company again. Call back the next day. Instead of taking seriously the fact that we have not had a refrigerator for almost a month now and sending someone else to remedy the problem 2-10 is not taking our hardship seriously.

I've had 2-10 Home Buyers Warranty for 11 years now. I got it as part of the home purchase, and I just maintained it. We’ve got a couple of really major things going, and the service from them has been great. The contractors always haven’t been great, but the service for the warranty has always been well. The biggest issue we had was with our air conditioning a few years ago. The contractors came out. And in my opinion, they were trying to do just a patch work rather than actually fixing what was going wrong. So, we had to have three or four different visits before, finally, the last person they dispatched said, “You need a whole new unit.” We got the unit replaced. So, it might be that they just don’t want to do the job. 2-10 was great during that time as they kept dispatching somebody different until we finally got someone who fits the job. But we ended up paying the co-pay a couple of times, because every time they come out, there’s a $75 copay.

2-10 is better than average and I have been with them since September. The representatives are good but they can only do so much and so, I try to be patient and just in exercising my claims. If I were in administration though, I would replace some of the contractors that they are dealing with on the local level because some of them lack the expertise and the professionalism that they should have.

About 20 years ago when we had our house built here in Naples, Florida, the contractor who built our home gave us a one-year subscription to 2-10 as a housewarming. I just continued over the 20 years and we renew it every year. I call to submit claims and speak to a representative. Thus far, they’ve been very kind and caring and they help me out.

The contractors who came out for our water heater were perfect. They answered all my questions and were very professional. They took care of everything. In fact, our water pressure has improved because they had to replace the pressure regulator as well. 2-10 saved me a lot of money and headache. The claims process was easy. I called them and they took care of all my needs promptly.

Claims submittal is fairly decent with 2-10. The problems usually come with dealing with the contractor or repair person they sent out. For my washer, the only time the only repair person has in my area would come to my house would be on a Thursday. So, either had to take a day off of work or no one would be at my place to meet him. I was surprised that they only had one contractor. Customer service did the best they could within what they had.

My heating system was setting off my carbon monoxide detectors, and 2-10 got somebody out there to look at it. The technician put his carbon monoxide detector on it and said there was a crack in the heat exchanger. He highly recommended replacing the whole furnace because it was 36 years old, but 2-10 still tried to replace the heat exchanger. I wasn’t the most pleased with how it was handled. So, I took a buyout and just replaced it myself. Also, when I had a water line break, I tried to make a claim and was told they would have the whole thing replaced. But when the people came out, they said I wasn't covered. So, I don’t really have the best experiences with 2-10. You should do a little bit more investigating before you settle on a home warranty.

The fridge side of my refrigerator wasn’t really cooling for some reason, so 2-10 sent a technician but then it went back to not cooling again the day after. I called and reported back to them that it didn’t work out. The tech first came on a Monday and I had to wait for a week for him to come back. While I was vying for an earlier date, it looked like things weren’t really working out and the next Monday was his most recent opening. So, we had to put our food outside and reheat it, because we can’t put it in the fridge. When the technician came back, he was able to fix the refrigerator and it's good now.

Our electricity went out about 25 times in a day. I called 2-10 on a Saturday. I waited on hold for about 45 minutes to get someone on the phone, but I got a phone number for who would be coming out. I got someone out on a Monday. But since it was an electrical issue, I ended up calling the contractor and I didn’t wait for them to call me on Monday. And then the guy came out within 30 minutes. The box on the outside was sparking when the electrician came out, but he fixed the problem within an hour.

My 2-10 warranty came with the property and I've had the coverage for a year now. I call and tell them whenever I have an issue, and then I submit a claim. I had one issue with my roof, though, where a contractor just came out, and I didn’t like 2-10's response. I didn’t think that they even looked at it or cared to send another contractor out.

My gas water heater was leaking then the water in my faucet was orange. Two days into having this issue, I made a claim with 2-10 and they contacted me in a day. Their contractor came out the next day and they diagnosed the issue. This first time they came, they said they only had one guy who could do a water heater. 2-10 changed my water heater. But just to get an appointment date, I waited about five days. I had to call a few times to ask what was going on. They would tell me that they would call me back, but they wouldn’t and I would call them again. Once the contractor came, it was fine. The issue was just getting them to come. This is my third year with 2-10 and I've used them twice. The warranty company is fine. When the contractor comes out, you pay them the 60 bucks. I did a garbage disposal claim and the guy who came was great.

I submitted a claim over the phone to 2-10 and then, I did online any updates for the status. It was on the weekend and the contractor was there on Tuesday. Things went very well. Somebody came out, bought the new part then somebody else was gonna come out. I said okay and I called them the next day. I asked when somebody would be coming out and they said that they were already here and nobody was home. They went around back and they learned that the air conditioner was working. It would’ve been nice for the technician to give me a notice. I didn’t use the air conditioner at night because I thought it was still broken but they fixed it, so that’s all that matters.

2-10 was recommended to us. I did an online claim and it was pretty simple. I messed a little bit, so I called them on the phone and they were able to help me through it. The service was good. The only issue I had was with a contractor not following back up, but when I called them to notify them, they corrected it. It was good customer service. We got a dishwasher done. They checked the garbage disposal. They were able to help me with that too because they were able to bundle the service. So, I didn’t have to pay two service fees for both appliances.

My hot water tank failed. We were able to get somebody in there to replace it the next day, and the claim process with 2-10 was a breeze. I submitted the initial request online and they called me the following morning. I didn’t think that it was gonna be so straightforward but 2-10 did a fantastic job and streamlined their process. We got a faulty tank and a week later, it stopped working. They had to bring in a new one. That was on the manufacturer. Still, everything is good now.

Filing service claims with 2-10 have been painless. I had a microwave claim with them and the contractors weren't able to fix it. It wasn't perfect but the warranty ended up providing enough for me to go and repurchase a microwave. Overall, it's a positive experience.

Our 2-10 warranty expired the day the Freon split system messed up but we were able to get a work order in before it expired. However, that work order has been open for at least a month now. Thank goodness, it’s not 90 degrees outside. 2-10 said they were going to order the part, and that the company would come out to fix it, but that was a couple of weeks ago and I still haven’t heard anything back from anybody. The follow up with this one seemed to have fallen by the wayside. 2-10 should improve the speed of which these things are done.

My sump pump went out one time. Submitting a claim online to 2-10 was easy. It's better now than it has been in the past. Now, their reps keep me updated and are more responsive to my concerns. Still, 2-10 needs to review the Yelp and Angie's List reviews of the subcontractors that they work with. They just assign you to anyone that’s in your area. When I Google the contractors, they have absolutely horrible reviews. And they have horrible reviews for a reason.

My recent claim with my refrigerator went well. The contractor came out on a Sunday, which was nice, but they had to order a compressor. It took about a week to get it back so we were with no refrigerator for a week. It was full fridge so I lost all my food. But the guy was really good. However, I had a lot of trouble with the guys who came out in the past and they were horrible.

We filed a claim when we noticed the refrigerator wasn't working right. I got an email the next day saying it had been assigned and someone will be reaching out. The contractor came in and as soon as he opened the refrigerator, he knew what the problem was, and he said he had to order the part. A few days later, I got an email from 2-10, asking me how did everything go, and I was confused because last we heard a part had to be ordered. I then called 2-10 and they said the contractor has marked it as completed when it really wasn't completed. So, they had to reopen it. But they confirmed that the contractor said that they were gonna order the part, but for some reason, they just prematurely marked it completed on their end.

I had a gas water heater issue. I submitted a claim and 2-10's process was very easy. Their reps helped me a lot. Their contractor was nice and they came at the same they promised. They changed my tank with a new one.

It’s difficult to submit a claim with 2-10 because they have different segments of the process separate from the other segments of the process. So, you think you’re talking about one thing, and then they say that they’ll put you on to another facet of the company, and you sit there for 20 minutes not able to talk to anyone. And they individually know nothing about what’s going on. 2-10 is outrageous. No one knows anything because you’re speaking to the wrong person.

We’ve got two heat pumps that provide heating and cooling for the house. One of them is relatively new and the other one’s probably 20 years old. I had concerns about it so that’s why we renewed with 2-10. When I submit my claim it's all online, and I get a phone call within the next day. The contractor sets up an appointment, comes out and takes care of it.

Navigating through the website to submit my dishwasher claim was pretty simple. Then somebody called later to set up when the contractor would come out. The dishwasher wasn’t putting water out, the soap dispenser didn’t work, and the rollers on the top thing didn’t work. The warranty called and said that everything was covered on the dishwasher, but when the technician came out, he told me it was $367 because the soap dispenser and the rollers weren’t covered. I called the warranty company and they said that it was not covered and that they didn’t know why somebody told me it was.

Although I knew that there was an online option in submitting a claim to 2-10, I chose to talk to somebody and made a claim over the phone. We got the furnace cleaned and inspected, and the contractor said there were some cracks in the coil. So, we got it replaced. 2-10’s reps dealt with the installer and sent them the unit. It worked out smoothly and I’m happy with 2-10.

When we moved in, the air conditioner was not cooling, so we called the 2-10 number, and they sent somebody out. And without even talking to us, the tech just put Freon in there and went away. Two days later we called them back and said, “Hey, it’s still not working.” So, he came out, checked the Freon and a couple of things, made an adjustment and left. He didn’t even talk to us. It took the third visit for him to come in the house, and talk to us, and see what was going on. And then, it took another two visits to get the new air conditioner installed and get the inside part of the air conditioner replaced.

In July, we had an issue related to the indoor water dispenser not working and the freezer not remaining cold. Different pieces and parts have been replaced to attempt to resolve the issue and in each instance, the refrigerator seemed to work while the repair person was in the home. Then they'd check the box and leave. But by the time they'd get to the entrance of my neighborhood, it would not be working. And for the most recent repair, for some reason, the error code on the refrigerator suggests that the fan blower motor for the freezer unit should be replaced. That's the diagnostic code that shows up on the display of the refrigerator but that piece, to my knowledge, has not been replaced. And that code has now returned after the recent repair on the motherboard where the computer system, essentially, of the refrigerator was replaced.

We bought our home on 9-26 of 2019 and got 2-10. I made a claim with them for my hot water heater. I started by calling but I couldn't get the prompt to work the way I wanted to. It finally put me over to an operator. We had a contractor come out the same or the next day. He was good. He sat on the phone with the warranty company for an hour and a half, waiting for them to answer him. He was a little frustrated by that and he didn't get the answer for us in the same day. We had to wait two or three days before we finally got an answer. We got a new hot water heater, but the contractor had to wait quite a while for 2-10 to order that. The people on the phone did that for me. I tracked it online and it really wasn't too hard to navigate the site. We didn't get a hot water heater until a week later.

An issue with my heat pump came up and I filed a report online, which was seamless and easy. 2-10 sent contractors who were professional and got the work done. They evaluated the heat pump and determined it needed to get replaced. But because of the style of my heat pump, the warranty didn't cover the whole replacement cost. 2-10 sent out the check with the amount that they'd be able to cover and although it didn’t cover half of the cost of the unit, it still helped and it was more than I paid into the warranty contract. It's also my fault for not reading the fine print. Although it would have been nice if it helped more, the warranty is still worth it. In the end, I was able to go out and secure another group of contractors to come out and do the replacement.

The heater was doing some weird things and it was a little odd that the company that 2-10 sent out couldn't diagnose the problem entirely the first time. The motherboard on our heater was replaced and then it stopped working again, so I called 2-10 Home Buyers Warranty. The guy’s coming back today to install a flame sensor and he thinks that that’s gonna take care of it. But overall, the experience is fine, so long as it gets fixed. This company is family-owned and is obviously smaller. But they're nice and professional people. They're taking care of it until it’s done, and they're getting back to us promptly.

My computer crashed so file claims over the phone. A claim that I just had for the furnace, American Heating & Air Conditioning, went awesome. The other one, Jack's Plumbing, I didn't care for him. He was very arrogant and very everything. And then, I had an emergency plumbing problem and Stilwell Plumbing & Drain never showed up so I had to get it fixed myself. And then, they still haven't come for the other problems that I have in the bathroom with the faucet and the tub.

I've had 2-10 for almost two and a half years, and I've always had a good experience with them. I've never had a problem. They've always been pretty prompt and I have not had any reason to renew with them. I prefer doing my claims over the phone. Their reps have been great. When they had to replace the floor motor on our furnace, the overall process was pretty quick. It was within seven days. The contractor came out to diagnose it then he had to let 2-10 know what it was, see if it was gonna be approved then he called us and said it was. He came out a second time as soon as it was in. The work was great. The furnace is fixed and he said it's in good shape. It must've been going out because I don't have to have the thermostat as high now.

The AC unit inside was making a rattling sound and I didn't want to keep it on running. Either air condition on heat, whatever I run was making a rattling sound. So, I stopped it, I called 2-10, and for them to just send somebody to come and look at it was six days apart. They came and I knew they were gonna look at it and not gonna fix it. Obviously, they may not have a part. But to come back again, it's going to be another six days. So, it's a two-week waiting period for anything to get fixed. Right now, it's very, very cold and we don't have heat in the house. I'm kinda really disappointed.

When the tenant said that the hot water was not on, 2-10 covered it. Submitting the claim was easy and considering everything, they responded quickly. I paid for someone to come in and they did a wonderful job.

When we purchased our home, the mortgage company and the lien holder set us up with 2-10. We've been really happy with it and continued with it. When I find a problem, it’s at home so I usually call to submit the claim. It’s easier. Once, I had a problem with the customer service rep. They didn’t have the correct information. But they worked with me really well and when they sent the contractor out, they waived the $60 fee. We have a pool sweeper called a Polaris and one afternoon, it wasn’t running when I got home. It was humming though. It had frozen up so I put a claim on it. The contractor came out and then took a few days to order the part. When it came in, the tech came back and fixed the pool sweeper.

On July 19th, 20th, we closed on our house and we got linked with 2-10 when we bought this house. We call them when we have a claim and it's usually fairly easy to get things started. 2-10 answers and they take down the information. The problem has been when we're supposed to get connected with the contractors to come out. We had a pretty rough experience with our refrigerator and dishwasher claims. The dishwasher was the easiest to handle but it was because we had such a bad experience with the refrigerator issue. Based on the agencies that 2-10 is contracted with, we waited seven weeks for somebody to finally come out and look at the refrigerator. I have two kids that are under three and one of which I'm nursing and pumping for. I didn't have anywhere to put breastmilk that I needed to store and ended up having to utilize a neighbor. We got to a point where we finally had to go out and purchase a fridge.

It's a little cumbersome submitting claims with 2-10. I like to talk to people but I hate prompts, like if it's for heating or air I would have to press a number. It would be nice if there's an operator that could direct you to the right location versus a prompt. But the reps are great once you get them on the phone. I did a claim because one of our outside valves would not turn on and there was a little wet or a little soft wall, but the plumber came out and there was no pipe behind it. It was like a leak from a window.

Submitting my claim to 2-10 went very smoothly. The contractor we got for our cooling unit was very good. Thus far, the reps of 2-10 have been providing very good service. However, their contractors have been hit and miss. Some are better than others. Some, we won't use again. Still, 2-10 has been doing great. We even had an issue that I paid too much and I got a check back really quickly. I recommend them.

I call 2-10 for claims and the contractors show up on time. The service has been great too. The gentleman who recently came out and fixed my washer and dryer was professional. He explained the details that he had to order the parts. He told me that as soon as they come in, he would call me, and he did. The next day, he was out and the repairs were completed. Having 2-10 has been an awesome experience and I have recommended them to several other people. I told friends that called and wanted to know who I was with that they can't go wrong with 2-10.

My experience with 2-10 has not been too terrible, though it's concerning sometimes. With the water heater, I had to go out and find a company to do it. They didn't have a plumbing or water heater tech already available. There are so many companies in my area, yet they don't have them. With the company that I used, I know they had worked with 2-10 before, and they had mentioned that they were trying to get on as one of 2-10's preferred contractors. They showed up first thing and didn't take them any time to replace the heater, and everything went super smooth with it. I had to come out of pocket for the full thing initially, but I did get the refund check afterwards. I've also been having issues with my AC, and after the first time online, you have to call in for the follow-up if you've submitted a claim for that system once already that year. Otherwise, everything has been pretty straightforward. I've recommended at least a bunch of the people that I worked with.

Since we moved in in May, we've had issues with both the oven and refrigerator. The oven has a difficult time finding the temperature that’s set, and it constantly just reheats and beeps constantly. Then, the refrigerator makes a consistent knocking noise when one dispenses water. The claim process has gone smoothly, but one thing I have a real complaint about is that the contractor came and made fixes to both of them, and it felt like it improved for a little bit, but they're pretty much the exact same now. So, they're not fixed and I’ve gone in and I’ve resubmitted the same claim. We’re working with the company but they're on a vacation break right now. I’ve chosen not to go with someone else ‘cause I figured they’ve already seen both the appliances, so they probably know more than a brand-new person showing up. So, the service is still open for both appliances right now.

The display tab in our gas oven dimmed down to the point where I couldn't see the numbers so I filed a report and 2-10 sent someone out to fix it. The repairmen fixed the actual display portion of it, but in the process, the valves for the knobs were not lining up appropriately on the left side of the range itself. The valves were twisting at an angle and were catching on the side. The repair company ordered new valves and they came out yesterday to fix it again. The knobs were working a little bit better but it was freestanding. When they left, they said that we're gonna have to talk to our warranty company 'cause they don't think they're gonna be able to fix it.

I submitted a claim to 2-10 over the phone. However, I had issues with the contractor. They didn't come and the things were not done in the timely manner that they promised. Although 2-10 pushed for it, it was very frustrating and required a lot of my time. 2-10 did well communicating though and my experience wasn't too bad.

Updated on 11/14/2019: My air conditioner crashed after moving into my newly purchased home in August. I live in Tucson, AZ so our summers are pretty hot. It was around 105 degrees when the AC unit blew, I was TDY to Fort Huachuca, and I had a pregnant wife in the house. 2-10 sent their contractor who determined that it was a pre existing issue and quoted us a price for repair twice what is common in our area. They quoted around $9,000 and we wound up paying $4,300 for a brand new unit. I say this because we had to pay. 2-10 HBW dragged out the process with a pregnant woman as long as they could to avoid covering the cost of the air conditioner.

I submitted a claim for light switches online then I asked my daughter if she had any problems. She told me about the high-speed motor that had gone out of my ceiling fan and I spoke with a representative for that. I like that as soon as my case was assigned to Mr. Electric, someone called me and they stayed in contact with me until the job was done. If the tech was running late, they’d call me to let me know and for me, that was good customer service.

We’ve been told that it's good to have a warranty when you buy a new house. We wanted the sellers to pay for it, so 2-10 Home Buyers Warranty was part of the closing. Submitting the claim with them was fine, but having a recall done is not. I still haven’t gotten the follow-up done for the half-bath toilet. The toilet just wouldn’t flush very well before, but now you’d have to try it three times before it finally flushed. They replaced some stuff on it and it would just run incessantly. It’ll run for a long time then you jiggle the handle and it’ll quit, but it’ll start up again five minutes later for no reason. So, I just turned the water off on it.

The electric oven kinda blew up on me. I was cooking then it started catching fire in the oven area. As soon as that happened, I never touched the oven again and I called 2-10 Home Warranty. They sent a personnel out to come down here and there were too much parts that he needed to fix it. So, they gave me a new one. But their claims process was horrible. I had to keep calling and that was why I got the oven so quickly. Since the stove is something that I need to use for the kids, I had to keep calling in order to get my stuff right away.

I've used 2-10 on two separate appliances, my saltwater pool and my refrigerator. I submitted the claims online then I had to follow up with the customer service reps. And I've had some problems with the refrigerator claim. It's been a nightmare and I'm still dealing with it. But with the pool service, they've been really quick to help and the contractor got in touch with me on the same day.

The display of our oven wasn't working. Then there was like an F0 kind of an error. So, I couldn't operate the oven at all. After a couple of days I made a claim with 2-10 online and it took forever. I submitted it online, and then they assigned it to someone and that person called me to schedule. That was actually pretty quick. It was in a couple of days. But he said that he didn't do electric ovens like that, so he was gonna deny the service request order. And then 2-10 assigned it to someone else. And the lady over there said, "We need the service be paid upfront before I can schedule you in."

I usually just call 2-10 to submit a claim and so far, the reps I've talked to have been cool. When we had an issue with the dishwasher, the tech came out, charged me 65 bucks and said, “You’re not getting electricity. There’s nothing I can do for you.” My son came up that weekend and he got it fixed in 10 minutes. So, I was not impressed with that service at all. But when we ran out of hot water, we called the Realtor that bought the warranty for us when we purchased the house and she got a hold of 2-10. And then, their contractor got a hold of me and came out with someone who he was training. They were both very nice and respectful and the issue turned out to be the thermostat. It doesn’t look like it’s that old of a unit and I could’ve just reset it, but it was really cool that he swapped the thermostats out instead of just resetting them. So, I was very happy with them. The water heater has been great since then.

I got a home warranty for peace of mind, and now have had 2-10 for about a month. When I called them, their contractor came out in about three days and they did fine.

Our house is a little bit of an older one so we went ahead and got a warranty. Overall, it's been worth the $500 a year because there have been things that we have been meaning to get fixed that probably outweighed that $500. However, it does seem like 2-10 sends some sketchy people. When you call in and make the claim, you don't get to choose whoever you want to come and service your stuff. They also seem like they're willing to do anything and everything humanly possible not to replace something. Where somebody might think an air conditioner is 100 years old and should probably be replaced, they're going to do whatever to keep it limping along. So in another a month or two, you have to call them again.

My recent claim experience worked out great. Long Company did it for $89, which is the regular deductible. I scheduled one time, got them out there on time, they tried to fix it but they couldn't, and they replaced it with the like kind. The claim was for a ceiling fan-light fixture combination. It had a multi switch on the wall. When you turn the light on, it would come on and go off. When you click to turn the fan on, you could hear that beep that it makes, but it didn't start. So, we tried reversing it, and the reverse didn't work. So, we tried the lights, and everything else worked on it in terms of power on and off, and so it worked. They had to replace it because the switch there was bad.

Submitting the claim through 2-10's website was fairly straightforward. We were then given an estimation when the contractor would come. However, I found that their estimation has always been inaccurate. It can take several days to get a contractor out. Their contractors tend to provide fairly standard service. For this particular event, the contractor's interaction was typically fairly straightforward and moderate. However, we were dissatisfied, not with the contractor's quality of work, but with how they carried it out.

Submitting my claim over the phone was super easy and 2-10 was super fast. They took all my information and I was pretty much done. The contractor who came was very nice, knowledgeable, and always on time.

I’m not very happy with the claim that I’ve had with 2-10 since September. We came back from a trip on the 6th of September and found our refrigerator was not working. Everything inside was spoiled. So, I made a service request on the 7th, which was a Saturday, and 2-10 sent somebody out on Monday, the 9th. The technician troubleshot it and said that he looked at everything he could and I got a wiring problem inside the cabinet, which was not fixable, so we needed a second opinion. He called 2-10 and they sent somebody out the next day, which was the 10th, and the guy said I needed a part. On the 17th of September, somebody called and said they couldn’t find the part, it was no longer being manufactured, and there was no action.

The claim for my water heater went brilliantly. It was done easily and inexpensively, but it took a little longer than I wanted it to so I was out of hot water for two weeks. The plumbers had to get approval from 2-10 to make sure that the water heater was covered. Then once that was cleared, it was a few days on the part. I was concerned about disposal and clean up afterwards, but I didn’t need to worry about a thing. They took care of it all and I was thrilled about it. They were very friendly, quick and professional. I would highly recommend 2-10.

We bought our house in 2008 and we've had Home Buyers since. I recently called them to make a claim for my refrigerator and everything went well. I really like the way they react and I'm satisfied. The contractor reported and Home Buyers send me a letter about the settlement. They gave me the check and I bought a replacement.

I walked into my closet to find the carpet was soaking wet when just hours earlier it was dry. I knew I have a leak somewhere and needed to get it stopped and fixed to avoid additional water damage to my home. I immediately contacted a well known local licensed plumbing company and they had a plumber at my home in an hour and the problem diagnosed and fixed in two. The bill was several hundred dollars.

I’ve been with 2-10 for eight months and part of my experience has been trying to figure out how the process works. The refrigerator claim was a little more uncertain because it was the first claim that I filed. The stovetop was a little more contingent because I had had the refrigerator experience. But now, I’m trying to work through the process and it’s almost like it’s all over again. This claim has been open over a month and we’ll manage and we’ll get through being without a stovetop for over a month but I’d like to move this on. The stovetop that we have cannot be fixed. The parts are not available from the manufacturer so now, we’re looking at alternatives. We’re gonna get something new and it’s just a matter of what, when, who’s gonna pay and how much they’re gonna pay.

I would rather make claims over the phone but I found a fault in their claims thing. At least online works. The contractors come out for service within a day or two. They're okay, but they seem to be on a tight budget.

2-10 didn't repair my gas water heater when I submitted a claim for it over the phone. The contractor who came out inflated his fee because 2-10 doesn't pay for the whole replacement. 2-10 did a buyout instead. Another company did the installation for me and they did great. Still, I had to pay about three times the amount and I felt it was a ripoff.

When the air conditioning in the condo went out, I called 2-10 and put an emergency work order because it was the hottest day of the year. However, the repair didn't happen right away. I had to fight a bit with them that the claim falls in the category of emergency service, but they complied after that. They sent somebody, but in the end, 2-10 would not cover all of the problem. There was some loophole in the system where the air conditioner counted as being totaled so we could only get the payout, which was a lot less than replacing the air conditioner. We didn't have a choice because there was no repair for this type of air conditioner.

I called in a claim for my electric water heater and it was very easy. The rep was very knowledgeable and got right to it. The contractors did a great job. They were very professional and knew what they were doing. And although they took their time, they didn't take too long.

I've had 2-10 Home Buyers Warranty for over 16 years. I just call to submit a claim and their rep is very good. The companies that 2-10 sent out for our fridge and the AC unit were both very good. The AC unit is fine now but the fridge is not performing. The contractor said that we had to let 2-10 know that they exhausted all possible options to fix the fridge. I’m not happy about that because I don’t wanna go through another replacement.

The pressure valve was malfunctioning, and it caused the water tank on one of the toilets to crack. The plumber was very pleasant and very capable. But when he got there to replace the toilet, that particular toilet have been discontinued so the tank was not available. The plumber called 2-10 and I was on the conversation with them, and they said that the cracked tank was not covered under that particular issue. The person we talked to at 2-10 would not budge. So I had to pay for it out-of-pocket. But they should have approved it. I’ve been thinking about cancelling the 2-10 warranty.

My gas cooktop claim with 2-10 went fine. Submitting the claim was pretty good because they got people out quickly. The only thing I was a little bit disgruntled about at first was I called an appliance person, and then, they weren’t going to pay because it was $500 worth. So, they ended up paying for half of it. Then, I had to pay $100 for them to come out. And so far, 2-10 hasn’t made me want to continue with their insurance. It didn't leave a good taste in my mouth.

When we bought our house, we wanted a home warranty and we’ve been using 2-10 for five years. When you call in to submit a claim, the customer service employees are rude and doing it online doesn’t give you many options. You can’t describe what your problem is. But the contractors have been great and they handled my plumbing issue awesomely. Since they came out, it’s doing good.

2-10 came almost immediately when called. It was very prompt and they installed a new one since the older one had broken. On the same day, they went out and got a new one, and came back and installed it.

I had a plumbing issue and I went through an easy process online to file a claim to 2-10. Their contractor had to break the floor but then I wasn't too happy about that because they didn't leave the floor level. I called 2-10 back and they said they didn't cover floors. I was confused by that since their contractor had to break the floor to fix the plumbing.

With the shower turning hot, we heard the pipes pulsing behind the wall, so my brother-in-law came to take a look at it, cracked the hot water heater open, and said it was 19 years old and that it was leaking. We placed a call to 2-10 and the claims process was straightforward and simple. The contractor came out within a couple of days, looked at it right away and confirmed that it was leaking and we needed a new one. It was so old that a lot of the piping was out of code and they needed a reservoir tank and a pan installed.

My experience with my claim with the heating system was fine. It just took longer than what it should have to get it installed. It took almost a week and a half to two weeks, and it shouldn't have taken that long to install an air conditioner whenever the parts are right in town and they could have just gotten them. It was 90 something degrees every day, and I had to go out and buy air conditioners just to cool the house down. And that was $800 out of my pocket that's not gonna get back unless I can sell these things. There were certain people at 2-10 where I could get an answer, while certain ones were just like, "Oh, this person is taking care of it." And I was just getting the runaround sometimes when I would call. But the process in submitting the claim was easy.

We had so many claims put in for our dishwasher because we couldn't get people to come out and service it. Those that did come out, came out one time and we never saw or heard from them ever again. The guy came out, looked at it and said that he was gonna order the parts. Almost a week and a half had gone by and we couldn't get in contact with them. 2-10 was able to reach him one time, where he told 2-10 to have us call him, which made no sense because we have been calling him. He scheduled an appointment but he never showed up. 2-10 called him abut six times, even sent him an email. He answered and when they mentioned my name, he hung up the phone, and they could not get in contact with him again. We were dealing with it for the longest time.

Our refrigerator broke on or before August 8th 2019, during the hottest summer ever. It is now 10/22/19 and our fridge still does not work. 2-10 sent the same contractor out about 4-5 times. The door still will not stay closed. The contractor replaced a door hinge which came apart. The contractor also replaced the compressor. A different contractor had previously replaced the evaporator coil and thermostat. Fridge should be running like new. 2-10 customer service people developed an attitude and basically blamed me for not taking their advice to hire my own contractor or taking the buy out. I JUST WANT MY REFRIGERATOR TO WORK!!!

I purchased my first home on 10/15/2019. First night fridge stopped working and defrosted and flooded kitchen. I did not know the power cord was spliced. It sparked and tried to catch fire. My garbage disposal also stopped working but would still turn on. I called the next day, 10/16/2019, to make claims. The people I talked to were at least nice for the most part. They immediately dispatched contractors. Someone came out for fridge on 10/17. He said that he has to follow protocol and suggest replacing power cord but will recommend replacing whole fridge due to age and doesn’t know what got fried.

I called 2-10 and they messed up the claim initially. They put me down as having a heater malfunction and they initially told me that I wasn’t covered for the hot water tank. And then, the lady was reading the list of things I was covered for, and she mentioned water heating. She said hot water tank, and I said that was what was broken. She was like, “Oh, yeah. I guess you are covered,”. After that, it all went fine and my wife said that the guy who came was nice. I would recommend one to have 2-10, especially if you’re buying a new house.

The Realtor for the seller showed up with 2-10 the day I was moving in. 2-10 was part of something that I was told I needed to buy and, apparently, I did buy it at closing. And the other Realtor showed up with a booklet of it the day I moved in the house. I knew it would be a good idea to have a policy. When I submitted a claim, first, I talked to a computer and it never understood. And then I asked for an agent that explained what the problem was and told me someone’s gonna call. The contractors have been fine. They, so far, seemed able to fix what the problem was.

The oven wasn’t heating. It was hanging around the pre-heat and it would never get higher than that. I submitted a claim with 2-10 and they called the same day. The contractor came right out. They were timely. It was a good experience and they repaired the oven. However, the contractor had to come back twice. I had given them an explanation, although I'm not an expert, about what was wrong with it. He ordered the part, came back, put the part on and then it still was not working because there are two fans and both fans had gone bad, and he didn’t recognize that. He only replaced one fan. So, he had to come back again.