2-10 Home Buyers Warranty Reviews

I had an issue with the dryer and I called 2-10 to submit a claim. They fixed it and the only problem I found was that the wait time was very long. I had to wait for 25 minutes when I called them but once they picked up, everything was good.

Working with 2-10's people was absolutely fine but the appliance people were kind of non-responsive. We called the woman that worked there. She said she’d call us back but she never did so we called again. This happened a couple of times because when the repairman finally came out, he realized he had to order a part. We had to set up another appointment to have him come out and install that part. Then he called and said, “I’ll be at your house in about 15 minutes,” and we weren’t even home. I said, “I’m not home. I won’t be home for another half hour.” He said, “Well, you had an appointment.” I said, “If I did, nobody told me about it,” so he just came and waited at the house until I got home. But the repairman was actually nice. The refrigerator is fixed and we appreciate that part.

2-10's website is user-friendly. I submitted a claim to them over a weekend and we were scheduled for a Tuesday. Their contractor ended up coming out on Monday and the tech who came was genuine. He was service-oriented, got the job done. His communication was great too.

My garbage disposal stopped working. When I turned on the switch, nothing happened. Doing my claim for it online with 2-10 was easy and in just a couple of days, a contractor came out. It was quick. The contractor was outstanding. I liked his basic knowledge and how well he explained everything like the processes. The garbage disposal now works great.

We have our home up for sale, and our realtor recommended purchasing a warranty as an incentive to buyers. Our 2-10 coverage became effective in mid-June of this year. So far, I’ve been very satisfied. There's only one aspect that is kind of difficult, and I know in order to stay in business and keep the prices down, 2-10 purchases their own parts. I know that it’s the only way that they can do this, but our central air was out.

When we first signed up with 2-10 five years ago, we were very pleased. In our first house, submitting claims to 2-10 was fairly easy. We only had one issue to where we had to constantly stay on top of 2-10. That was when our oven went out and it took over a month to get our oven replaced because they lost our claim and we had to resubmit it.

Pelletier, the plumber that 2-10 used, was not very helpful. I would have never even used them if I had the opportunity, and even more so now. I explained 2-10 what the situation was, but they would just tell the contractor that it was a toilet leak. I had to explain that it was a toilet clog and leak. I had to pay them a $100 to come out, and all they did was fix the leak, but they never the clog. I explained to them what was going on, then they said, "Well, we can't do anything. We're gonna have to come back. You have to call in." So, I called in and got another work order done. The same people came out, and this time they only snaked it from the toilet into the line. When they hit a barrier, it wouldn't go any further. At that point, they were telling me that it was a septic problem. They explained that I was going to need the whole septic pump and I was going to possibly need a whole new pump system.

I'm very much satisfied with the warranty. It’s a very good and efficient service. I would prefer filing claims over the phone and in my experience, everything went fine. The reps were very helpful. The water heater went out on Sunday and started leaking in my garage, and the contractor came out on Monday. It was all rusted out in the bottom and they had it replaced by Thursday. The contractor also had it installed within 30 minutes. They were great. They were very helpful.

It was a disaster when our refrigerator died, but I filed a claim online and the contractor came out right away. I've used him before and he's fantastic. I love him. He had to replace the condenser and the compressor and that took a few days to come in from 2-10. I happened to be out of town when our refrigerator died and I had to go buy another one for my garage, but since the repair, everything has been working.

I was very pleased with Pool Buddies. They did a great job with our latest claim and I'm very pleased with 2-10's work. They've always been very good to make their claims good and I'm very satisfied with them.

I purchase my home in 2013 so when we actually had problems with my stove that I put in a warranty request. The tech came out charged his $75 service charge and went back and report to the warranty that we intentionally damaged our stove. I don't know about you but who in their right mind would intentionally destroy their own stove so the as the scam this company is it didn't fix a thing. Don't waste your time with this company because it's all big scam.

I have been with 2-10 for over a year and we just renewed. I called in a claim to 2-10 Home Buyers Warranty and the interaction with the rep was good and pleasant. The person who came out to fix the refrigerator, which was the original option, didn't finish the last thing they had to do. It called the need for a plumber to come out and fix the issue, and it took him less than five minutes. It was an oversight by the refrigerator repairman so the plumber came out literally for a minute and a half. We hated that we went several days without water to our refrigerator, but it was fine.

The contractor that 2-10 gave me for the air conditioning wasn’t gonna be able to come for a while and so, I asked to have the same people that I had before come back. I got them right away and they came as soon as possible. They told me there was just one thing wrong and it was a normal wear and tear thing. They had extra in their truck because they do it all time, and it was done. The air conditioning is still cooling since then.

2-10 is an awful company. I won’t be keeping them. All summer I was without air conditioning. I followed the rules and had a person come out who said I need a new unit because the evaporator coil is cracked. They couldn’t find another one. This was like in June. 2-10 called me and said, “Hey, good news is you need a new unit, we’ll get you a new unit. Bad news is that the contractor that gave the diagnosis won’t be able to do the work.” When I asked what that means, they said they needed a new contractor to do a new diagnosis. They gave me a new contractor who I called, and they said they were booked in three weeks out.

My biggest thing with 2-10 is that they're sending contractors who don’t do the correct job or who would say he’d do it but the issue is not fixed and I’m gonna have to get someone else out there. I even have a few issues that I’ve been calling for over and over. 2-10 has been sending people out who are not technically qualified and probably not be doing the job. Usually, I have to call 2-10 back because the contractor that was out there didn't do it correctly. 2-10 needs to do a better job on who they select as a contractor. I’ve also had a few guys who went over there, did something and messed it up then we had to finally get someone over there to correct it.

I've been with 2-10 since day one when I bought the house in 2014 and I've extended my warranty since then. It's been a good company and I've never had any issue with them. Filing claims is very easy. The contractors come on time and everything is good. I thought my account was charged for next year so I called. I told them I never signed for that. Normally, they call me and I just say the whole year at once. They were charging me monthly and I told them I do not need that. I asked the rep to cancel it. She said, "I can cancel it. You have to write something,” and I explained that I've been with them for five years. Anyway, it's been canceled.

When I bought my condo, 2-10 was part of the transaction as I was given a two-year homeowners warranty through them. I like the idea of having a warranty because the condo that it covers has older appliances. Submitting a claim is easy. Getting it executed is a horrible experience. They assign it out to different local contractors, who come initially because there's the payment of $75. They always show up for the first appointments and to see what the problem is, get the payment and diagnose it. To get them to order the parts and come back is a nightmare. It’s repeated calls and emails.

I had a water heater leakage and so I filed a claim to 2-10 online. The contractor took three days to come out. They had to replace the water tank and come back after ordering it. So far, so good. I would highly recommend 2-10.

The 2-10 Home Buyers Warranty website works great and simple to use. When I submitted an online claim for our ceiling fans, it took a couple of days for the contractors to come out. It was pretty quick. They tried fixing the old one and they couldn’t, so they replaced them right away. They also left the house nice and neat. It was wonderful. The new fans are perfect and I'm so happy.

I would basically categorize my overall experience with 2-10 as horrible, atrocious, despicable, terrible, rotten to get anything processed through them from a customer service perspective. I can’t use words any clearer than that. Every time you need to process something or get people on the phone to get anything done, it’s horrific. And for them to follow through and do what they say, everything just gets lost in the shuffle.

When we woke up, we didn’t have any hot water. We called 2-10 and the first people they referred us to to come look at it couldn’t come out ’til Friday, so I called 2-10 back. They cancelled the appointment and set me up with a new company that came out that night. The first girl that came out and looked at our water heater went over everything and explained everything. She said we needed a new one and then the next guy came and replaced it the next day. He showed up right when they said and completed the job within the time frame they gave. It went well.

The first time I called for ac issue it took two days to hear back from a service tech for repairs. A month later and I called and was prompted to give me okay for credit card on hand to pay the deductible. The prompt then said my claim would not be processed and I was on hold for 20 minutes to speak with a representative. I hung up and called an ac company directly to get a timely repair done for my tenants. Soon after 2-10 emails me and says they will get back with me in 24 hours to schedule repair. I could not cancel the request online nor could I contact them as they have drop down preset for contacting them and canceling a request in not one of the options. On hold now for 22 minutes as there is no prompt to cancel a request either. Frustrated.

2-10's website was easy to navigate and their reps were fine. They got the contractor out a day or two after I submitted the claim for the garabage disposal. The contractor was great. They came on time, and they called before they came. We looked at using 2-10 again, but they're a lot more expensive that other homr warranty services.

I had a plumbing issue one time and submitted a claim over the phone to 2-10 Home Buyers Warranty. Their reps were great and I liked their service. Their contractor came out within two days and was in and out in less than an hour. He communicated all the way through the process. He fixed the problem and things have been wonderful since then.

We've been with 2-10 for a little over a year and we usually file claims online, which is easy. We had something with our furnace fixed and that guy was great. This last process, we had three contractors out here. They didn’t wanna do the work and the third one finally scoped the line and that was when we found all the issues and everything. 2-10 did everything correctly on their end. It was more the contractors that we had issues with.

My claim regarding my electric water heater did not go well at all. I heard good things about 2-10 and I really expected much better from the service. Ultimately, the water heater that broke was replaced but I was without hot water for almost two weeks and I was without water all for two days. The person that 2-10 sent out replaced the water heater. It broke two days later and he stopped returning my texts and calls so I asked for someone else to be sent out. That took a couple of days to get together. Considering I had no hot water, I thought that was a little unreasonable. Then I was told after that that they didn't have another contractor in my area so I had to go and find someone myself. Now, if I was gonna do that, why do I need their service?

I work in Indiana then I moved to Texas and when I requested for a home warranty, 2-10 was not providing their services in Texas. So, I had to go to another company. Then, when I finished my contract with the other company, I went back to 2-10 because I had a good experience before that. And now, they are providing services to Texas, so I switched. Recently, I submitted a claim with them online and the process was very straightforward. Everything went well and the contractors did a professional work.

The top part of our refrigerator wasn't cooling. We made a claim with 2-10 on a Monday and we did it online. Technicians came out on Tuesday and they replaced the fan. The company was great. They told us that it was a problem with the wiring. The refrigerator is cooling most of the time then the next day, it sometimes gets a little bit warm. But it cools down again. The contractor said they were gonna tell 2-10 to either send GE out or to replace the unit. I sent an email because the whole time is too long. That aside, I would recommend 2-10. This was the first time that we used our home warranty and it was pretty good. It was pretty easy.

When we bought our home, we were given the option by the sellers to purchase a home warranty and 2-10 was the preferred service for Coldwell Banker here in Terre Haute. But our experience with 2-10 has been so poor and so bad that we decided to sell the house and start fresh. The first issue was that we had a hot water heater go out. We had hot water going either really scalding or just no hot water for more than about five minutes. So we called 2-10. We had our first report and they told us there were no contractors within the network in their area. So they gave us the option where 2-10 would pay the entire amount, with no $100 service fee, but I had to go out and do all of the work as far as finding my own contractor and paying out-of-pocket for the entire amount then I would reimbursed the entire amount for having the hot water heater installed and for the hot water heater itself.

I submitted the claim for my refrigerator icemaker by phone and the 2-10 rep that I dealt with was excellent. The contractor who was sent out was excellent, too. I've been with them for a couple of months, and I would recommend this them.

I did the cash option to buy out because the option 2-10 gave me was terrible compared to what was being replaced. I paid for my own replacement and they've given me nothing in return. I put the issue in September 12th and the replacement parts took about a month to order. That went ridiculously slow and after the replacement parts didn't work, they put it in for a full replacement and gave me an option for something about 1/4 the value of my actual refrigerator. So, I’m not exactly enthused with the way it has gone so far. I would have gone with a different warranty company. Now, I just need my money so I can actually not have a credit card bill or at least part of one.

We've been with 2-10 since December of last year and my experiences with them have been good. On my latest claim, it was gonna be a couple of days before someone could get out. I told them I really needed somebody out because I had four people in my house, I had my family in, so I gotta have the water heater replaced. They moved it forward, and whoever the contractors were, they were extremely good. The guy came out and fixed it the next day.

Our Realtor recommended that we take out a warranty on the house because it was old and introduced 2-10 Home Buyers Warranty to us. We've had it for nine months and we've been satisfied so far. To submit claims, I prefer to speaking with someone in person. The people I've spoken to were very knowledgeable and helpful. We were very pleased with the service people we had. And they were very knowledgeable too. When we had an issue with a broken refrigerator, we were referred to a company here that services the warranty. The company sent an excellent person out here and so far, the refrigerator has been doing good.

We've only filed two claims with 2-10. The first claim was for the refrigerator and we got it resolved. The other one was for the garbage disposal. Both claims were great. But we had one contractor that we asked not to come back. Other than that, submitting a claim has been a pretty good experience. I'd recommend 2-10.

2-10 Home Buyers Warranty is really quick in sending out contractors. We've had them for four years now. Our latest claim was were pretty good, except it took the contractor a while to come in. He was in traffic but he got everything fixed. Sometimes when you go in network, not everything is covered. We had to pay out-of-pocket for that last faucet 'cause something was broken and the guy needed to replace it. There was a limit on it which annoyed me.

The initial representative I dealt with for my claim was really good but when I got put on hold for someone that I could work with more, I was on hold for over an hour. That was pretty awful because I didn’t even know if I should go back or hang up. So that was hard. Then once I talked to someone, they basically said I would have to call back the next day. But the guy that I talked to first said that that person would have been able to resolve all my stuff. So I wasted an hour and a half of my life for no reason. But other than that, it was fine. It was just a very long process.

I called 2-10 for a claim regarding my soffits. The rep was good and so was the contractor. Everything went well.

2-10's online process to get things started was pretty good. Within a day, they had identified the contractor. We had made an appointment and the contractor had to change it. He was here to take a look at the washer probably within a week. The quality of the work was good and the professionalism was great. Unfortunately, we were not able to solve the problem. The washer is no good and it was not repairable. He called me this morning to let me know that he had submitted that to 2-10 to let them know it needs to be replaced and I'm just waiting on approval. He told me that I should get a call today.

The recent vendor was awesome and he was very well-groomed. He kept me in the loop when he could come and was on time. I would highly recommend. The only complaint I've ever had about 2-10 is you have to wait three, four or more days before the problem is resolved from the time you call it in. I was taking cold showers for three days, which is not the worst thing in the world, but if I wanted to go and get someone on my own, I would have had it done that day. When I had air conditioning issues, it was ridiculous. Seven years ago, the same thing happened. I went right out of the warranty ‘cause I had water flooding my garage and I couldn’t wait. That’s the price of being inconvenienced.

We've had 2-10 Home Buyers Warranty for three years now and we've experienced some good and bad things. I’m not that satisfied with it, but it’s the one that has been easiest for us to use so far. Most of their reps have been very pleasant and I’m happy with the people they've sent out to work on our system. We probably got one that was good. But I was not happy with the result I got when we first came out here.

I made a claim over the phone and everything with 2-10 was great. It was scheduled for Wednesday, but the tech had to come out the following day after that. He called me to let me know what was up. He cut a hole in the wall and found the problem. One of the pipes wasn't sealed off like it was supposed to, but he went ahead and sealed it up. He also gave me a seal to cover up the hole. All I gotta do is widen the hole up a little bit. The floor ain't wet no more, so it's obviously fixed.

2-10 Home Buyers Warranty came as part of the contract when we bought the house and we're potentially thinking about renewing with them. I called on a Saturday to submit my claim regarding a water heater. It was very easy, but with the contractor, it was not so easy. The information I gave the 2-10 person was not fully read by the contractor. When he came out on a Monday, he was expecting to fix the existing water heater rather than knowing it was to be replaced. We had to wait until a few more days for them to reschedule and get back out here on a Thursday to replace it. No hot water with three small kids is not fun.

My gas water heater broke. I submitted a claim for it with 2-10 and that went great. The tech who came said that it had a leak so it needed to be replaced. The process was a little slower than what I wanted it to be though 'cause we were pretty ranked by the time he was done. Still, it worked out and I'm very satisfied with my experience with 2-10. I actually just purchased a new home yesterday, and I got a 2-10 on that one too.

We made a request to 2-10 Home Buyers Warranty to have the garbage disposal fixed but later, we found out that sometimes, we need to press the reset button then, it will start working. We saw the instruction and my garbage disposal started working okay. So, we cancelled that claim but I was very satisfied with it. We’ve been with 2-10 since July 2018 and everything is good.

In four years of my experience, we never used 2-10 and then we used them two times. One time was for the commode, and that worked very well. The guy who came to fix the toilet was helpful and good. The second time was for a refrigerator problem. There was leakage so all of my hardwood floor was watery. It pooled, and my basement ceiling leaked. We called 2-10, but the contractor didn’t fix anything when he came out the first time. He said that he had to come back to fix it and after a week, he came back.

I've been using 2-10 for a number of years now. I call when I have a claim and I haven’t had any problems, so I have a good impression of the service I received. Some of their services have been slow but overall, it has been good. About four days after I made a claim for my oven, a technician came out. I wasn't called so I called to find out. The guy then showed up and he had the part that he needed for the repair. He repaired the oven the same day. The oven has been going fine and I haven’t had any further problems with it.

I’ve been really satisfied every time I've had something with 2-10. I have a few policies. When there was an issue with the water heater in our rental home, I called 2-10 and got an awesome rep as always. Within 48 hours, a contractor was able to come out. They were on time and they did a good job. They also gave updates about the situation. They had to replace the water heater and it’s been working well.

There was someone that came yesterday, but it was dispatched to an electrician as opposed to an appliance individual. I got a call from 2-10 Home Warranty yesterday saying I put in a wrong request, but I had clearly indicated in the request that was put in for a Downblast exhaust system. They said exhaust systems, by default, fall under electrical issues category. There was nothing on the website that gave me that information. I had put in a previous service request for the same issue, and I picked appliance at that time. I was advised that this was not an appliance issue, it was an exhaust issue.

I'm very upset with 2-10. The realtor recommended them and I've had the coverage for two years and a few months. It's the third time that I bought their home warranty. I was in rush and I had to renew it, but I'm very unhappy since last year. The service providers are fine. Usually, they take forever. A few months ago, I was two months without AC because first, 2-10 forgot to order some parts. Then the vendor ordered the wrong part. When they finally ordered the right part, they were switching another part, and I was two months without AC.

Having 2-10 for three months now, I find it to be great and things are very easy. I did a claim online, which is a pretty easy process, and then I got a very helpful contractor. The claim process went great, and we got a new refrigerator.

We had tried to go through our inspection company for a claim because they provided a warranty for 90 days. They said that their inspector had checked it, and it was not leaking at the time of the inspection. But because of the age of the unit, they didn't cover it. So, I called Home Buyers and I said, "I had somebody come out already, paid them a service call to come out and inspect it. Could I submit that as opposed to having somebody else come out and pay another service call?" It was explained to me that that wasn't possible because it wasn't the person that they would preferably use. So, that was fine. They then had somebody come out, and that was great. Everything was going fine and then our claim was denied.

So far, I'm satisfied with my coverage with 2-10 Home Buyers Warranty. Their reps are easy to work with and their people are helpful. I usually submit claims over the phone and their reps have been very good. One time, there were some lights and outlets in the upper levels of the house that weren't working. Their contractor was great and the job was done promptly.

I called 2-10 for a dishwasher claim and the contractor they sent was the best. Their techs were instantly able to resolve my issue. Things went perfectly.

I spent about a thousand dollars having a general, well/septic and boiler inspection on my new home. We were very thorough and noted systems that were working/not working including the appliances. After moving in the washer began malfunctioning. We called the 2-10 - it took 12 days for an appliance repair person to come out. It cost us 100 bucks for him to take a look at the washer and tell our home warranty company that he thought it was damaged before we moved in and voided our warranty.

We have been with them for about 15 years since we brought our house and a probably had 3 or 4 different claims. Some of the claims were frustrating but mostly because of the contractors and repairmen. We called regarding our dryer and were told by the staff that we are not covered for dryer anymore. We have never made a change to our policy and have't found any notification via email or letter that they no longer cover dryers. The website state that they cover washer and dryer but apparently this is not the case. We spoke to his supervisor. He states that because of an "insurance act" they no longer cover certain items and cannot cover ours because that would be fraud. We asked to speak to his boss. His boss states there is nobody else to talk to and that his title is floor supervisor. Just writing this review as a warning that their website is not completely honest and appears misleading. BUYER BEWARE!

Our upstairs AC unit stopped working mid-July. We called 2-10 to start a claim and initially, they were very prompt with sending out a contractor. The contractor added coolant and called it a day. A few days later, the AC still isn't working. We had to call back to request a service visit again, the same contractor came back and said everything is working fine, no issues with the system. Despite the fact that the AC isn't working and it's the same temperature inside as outside, a cool 88 degrees. He does nothing, takes notes and leaves.

We’ve been with 2-10 for six years and over the years, their response to our claims have been great. The gentlemen who came for the toilet tank were nice and very professional. They were in, troubleshot the problem, figured out what it was, got the parts they needed and replaced the parts. They were gone in 10 minutes. We’ve had other service issues and it has been really great to just pay the deductible and have the rest taken care of. The contractors are very good and so far, we haven't had any issues with any of the claims we've had but 2-10 can maybe lower their price.

I submitted my claim for the air conditioning to 2-10 Home Buyers Warranty both online and over the phone, and this would have been the second claim that I've tried to do with them to get it serviced. I went ahead and did the first claim myself but in the second claim I submitted, their vendor never showed up. It was a no-call, no-show to fix the unit and it had been several days since it was working.

The water wasn't hot at all and since I had two claims to do, I did it over the phone. The representative was great and the contractor for the water heater came out the next day. They were pretty good. They looked through all the possible situations as to why the water heater wasn't working because everything looked fine with the water heater. The technician said maybe it was sedimentation because it wasn't that old. They ended up just replacing the water heater because they couldn't figure why it wasn't heating up. The approval from 2-10 was done the same day and the water is hot now. The water heater is good.

I do my claims with 2-10 always through a phone call because it started getting complicated and I didn’t exactly know how to fill it out entirely online. I didn’t do too much exposure to the online area, but it was a little bit difficult to navigate. I called 2-10 a couple of times now. Some of their representatives were really helpful. One was a little bit confused, but I think they might have been new. Some papers got mixed up or something got a little bit of an issue when I was submitting the claim because there were two at the same time. It was nothing on 2-10 as a whole. With the contractors, the interaction was very nice and really good. Everything went fine after the service guy ended up coming out here. It took an hour or so and it was right as rain.

I've been with 2-10 for almost four years mostly because I use the air conditioner guy. He’s such a nice guy that comes over. He’s done a good job. I had another home warranty before I had 2-10 and there's no comparison. When you submit a claim with 2-10, it’s always within either that day or the next day that somebody contacts you and gets right on whatever the problem is. 2-10 is very good and I don’t have any complaints. I’ve already recommended it to more than five people. In fact, my brother-in-law was calling me last week and wanted to know because I had told him about my warranty.

We had a claim for an external pipe leak and everyone was great. The company that 2-10 Home Buyers Warranty sent out is awesome and I love them. I wouldn't recommend anyone else. We also had an air conditioning guy who replaced some kind of switch or something in the air conditioning unit and it worked perfectly fine. But when we had a toilet leak, we had someone that said that it was just the back where the float was. But that was not it. The guy from 2-10 said that it was the handle. Then we went and got the part and replaced the handle. So it’s fine now.

We were having a plumbing issue and the contractor initially didn't come out, and I had to call in again and try to get them to go. I live in a metropolitan area and for some reason, I can't find a contractor to do work for 2-10. We had a choice of two contractors and one of them wasn’t available. We finally got the one contractor out here within a week, and then they didn’t do the rough finish ‘cause they don’t do drywalls for the repair that they had to do. So, we got a hole up in our ceiling for a month and I was rather disappointed. 2-10 told me I had to hire a contractor on my own to try to fix it for $125.

We had an issue with the oven and then there was an issue where one of the computer monitors went out and it wasn't working at all. That was a little over a month ago and this new thing was about two weeks. So far, it has been good. I'm just waiting to have a part come in to replace the touchpad display 'cause one of the buttons stopped working. There was an issue where the part was showing as delivered but the contractor stated that they have not received the part. So, I got in contact with somebody at 2-10 Home Buyers Warranty and they said that they were gonna follow up and see if they could track down the parts. There's probably just an error with the company shipping the parts but the claims have been handled pretty well. We've had 2-10 Home Buyers Warranty since we've purchased the house and we've used it a couple of times. We've been very happy with it and it has definitely saved us a lot of money.

I filed a claim for my water heater to 2-10 and everything went perfect start to finish. It took a week or two for the contractor to come out. They just said to order the tank and get all the stuff. It had to be replaced as it was leaking like crazy. It just took a couple of days for 2-10 to get it approved. The workmanship was wonderful. Very, very glad the gentleman came out. He was very professional, informative, he showed me things, and everything was great. I've got another claim going and hopefully, that one goes as smoothly as this one.

I bought my place in June, and the original owner bought the insurance for a year. I upgraded it to the better policy and when I had to call 2-10 about my washing machine, I got a very nice rep. Getting things started was a little slow though. Their contractor could not fix the washing machine for about four weeks so I was without a washer for three weeks. 2-10 ended up buying me a new one and the dryer's back up on it. Now, everything is great and good to go.

We have been clients of 2-10 since we purchased our home 5 years ago. We have used the policy and 2-10 has lived up to everything they said they would do, including replacing a refrigerator, an oven and a hot water heater. Needless to say, we used our policy. Over time, our 2-10 premiums have gone up and we decided to shop the policy and selected another company with lower premiums and deductible. The first time we filed a claim with the new company it was denied because we did not have 3 yrs maintenance records. That was never an issue with 2-10 so it never occurred to us (nor was it was not explicit in the plan's contract either). We are dropping our cut rate plan and coming back to 2-10 where we have had a great experience. A Repentant Customer.

I've had 2-10 HBW for the past 3+ years. At first they didn't have a contractor to do the repair and now they don't have a contractor to install the appliance nor remove the broken one. I've had to spend my personal time looking for contractors (and they won't reimburse for personal time spent.)

This company does everything they can to avoid paying a claim. First, they approve but delay and delay paying. Only after numerous inquiries, they then deny a legitimate claim that they themselves previously approved. They lie and deceive. Avoid at all costs.

I went online and was able to submit my claim to 2-10 Home Buyers Warranty in about five minutes. It was super easy and the response time seemed appropriate for non-urgent matters. One person came out for plumbing and he was nice, polite and did a good job. The guy did what he was supposed to and cleaned up after himself. So, that was cool and it was all appreciated. This was our first time using it and it was simple and seamless.

Everything went good with my most recent claim with 2-10. I went online to file it. It was pretty easy though understanding what they wanted was a little trying at times. But the plumber did what he needed to do. He had to cut a hole in the basement on the side where one of the faucets was in order to be able to change the faucet out. But he’s a plumber so he couldn’t put the sheetrock back up, paint it, and do whatever needs to be done. So, I called back and talked to somebody, and nobody has returned my call on whether they’re gonna come back and fix it or what the deal is. I don’t know whether I gotta go back and put another claim in ‘cause it’s not really a warranty claim, but it had to be done.

My claim with 2-10 for my electric cooktop is still not done. The contractor told me that there is a part that they are still waiting for. The last thing they told me was that they would let me know when the part arrived. It's the two burners of our cooktop that are not working and we don't know what type of part it is they are waiting for. The whole process has been taking over a month which is a long time to repair a cooktop.

When we bought our house five years ago, our Realtor recommended 2-10. We've been with them for five years now and we've kept them for the peace of mind. If something were to happen, we have that warranty on certain things in the house. Their claims process has been easy overall. I've done it online and by phone. Generally, I prefer the phone.

The representatives from 2-10 have always been helpful. The contractor for my oven came out very quickly, within a day or so, and they did an excellent job. They got in there, got the parts back as quick as possible and got it fixed. I've recommended 2-10 to multiple people.

I got 2-10 on four houses now. I haven't had any problems with them. I just call to submit my claims with them. My most recent one was for a stove. It had a gas leak. The contractor kept quoting it was gonna cost $577 to fix. I talked to him and I told him that I didn't wanna put almost $600 into an old stove. With $600, I could buy me a new stove. In the end, it worked out pretty good because the check from 2-10 was 577 and the stove I bought was like 525, then I had to buy the plug for the cord. You would think that would come with the cord, but that was like $20. I had to pay somebody $20 to help me deliver it. I wound up spending like 577 and I got 577 check, so it came out to be just enough for me. It worked good. I got a brand-new stove.

My stove won’t retain any temperature. If you set at 380, the temperature will eventually go up to 450. You cannot even make a grasp or a scale of it. One day it will be fine and the other day, you set it at again at 380 and the temperature will be 300. I then called in with the problem and suggested to 2-10 that it was the control panel. So, they decreed that the technician had to come out. He came out and I had to pay the $60 for his visit. He also said that the control panel needed to be replaced. Rather than 2-10 replacing the unit that I had, I was offered $665 -- and that doesn’t cover the cost even of an inferior model of the GE Profile that we have. But, I can understand the company. A product that is already eight years old could be construed as ready for ditching, and it is going to have those problems. I then decided that I would accept the 665, and then try repairing it.

I did a claim with 2-10 over the phone and had good experience with the rep that assisted me. It didn't take long before their contractor came out and they did good. They were professional and very friendly. They also explained everything that they were doing.

I usually get online to submit claims to 2-10 and it doesn’t seem to work. I usually have to call a representative. They're good. Recently, I put on a claim for my gas water heater and it was all fixed. The contractor was fine as well.

Our experience with 2-10 went really well. I submitted a claim over the phone to them for a swimming pool pump. The pump is attached to a second filter and the thing is in one whole 11-year-old housing. That housing cracked. We couldn't run the pump and in the heat we have, the pool was gonna turn green or black really soon. The original swimming pool company that 2-10 gave me never called me back. I tried calling them and didn't get a response. So, I called the guy that put my pool in. The person I talked to at 2-10 asked me to have him call them so that he could be some kind of contractor. That guy called me back that day and told me that everything had been approved. The repair was done fine.

WORST service ever! Major Scam, terrible service. Leaving my wife and I without AC in 90 degree weather telling us to deal with it and wait for the process to take place. Have spent 4+ hours on the phone trying to get my issue addressed and there is no sense of urgency to resolve our dilemma. AC went out in Florida on Friday August 30. Called a local AC repair man forgetting we had warranty. Was a pain to get reimbursed for out of network provider, but we wish that was the last we had to deal with 2-10. Unfortunately it was not as our problem was not fixed and called 2-10 to schedule a service through their network of professionals. Were told we would receive a phone call within 24 hours from their selected contractor to remedy the issue. We did not. Nor were we contacted by 2-10 to make sure we received service.

I got a home warranty from 2-10 when I purchased my new home in July of 2019. By mid-August, I already had to use them multiple times for plumbing and HVAC issues. The first plumber they sent out refused to replace the garbage disposal citing that the breakage was due to an issue from counter-top installation...two years' prior. After paying for a second opinion, they sent a *third* plumber out who immediately agreed with my second opinion and fixed the issue on spot.

We had 2-10 in our last house in Missouri, then we had it in Arkansas. In the past 8 years, I’ve moved out of Missouri and now, I’m in North Carolina and got 2-10 again. So, we’ve been with them for quite a bit. They act quickly and it worked out well for us. The person who came out and worked on the garbage disposal was very efficient, polite and professional. He came in, did the job, explained a few things and was out the door.

I submitted my claim online to 2-10 Home Buyers Warranty and it took me a few minutes to figure out the process. Also, it worked much better on my laptop than in my phone. The contractor contacted me within 15 minutes and did an initial visit that day to figure out the parts they needed. Then, they were back two business days later with the parts. They did the repair very fast and they were done in about half an hour. Also, they communicated with me very well. Since the repair, things have been going much better.

I had another provider at one time and they were excellent when I first got them but then they weren’t so good. Then I found 2-10. I’ve had this warranty for three years now and so far, they’ve been pretty good with the two times we've had to use them. I usually call to file a claim and the representatives have always been excellent. When I had a water heater with a leak in it, 2-10 did replace it and the contractor did a good job.

I had a garbage disposal claim with 2-10 Home Buyers Warranty but it hasn’t been replaced yet. The contractor came out and he looked at it. What happened was I still had a claim on my air conditioner. The air-conditioning is now fixed. I was just waiting for the contractor for the garbage disposal to call me back so we could get that replaced. But they did a good job. He unclogged it. He told me and showed me what the problem was. He said, “I know the air-conditioning is priority. Let’s get that fixed first, and then we’ll come back after the air-conditioning’s fixed. They just need to call and schedule when they’re gonna come.

When I’ve submitted a claim with 2-10, it’s been fairly easy to do. I’ve just been calling and talking with someone and they may assign it to whichever company that is available. Then that company will call me and we’ll schedule a time for them to come out. All of them have been pretty good. There was only one that couldn’t service me at that moment. It was electrical and whoever does the electrical work was out on sick leave so they kicked it back to 2-10. I also discovered a couple of other things that were electrical that weren’t working in the house so when I called again, 2-10 didn’t send the same people out. They reassigned it to whoever was available at that time and they got the job done. However, 2-10 was part of the mortgage and I wasn’t told about the $100 upfront deposit that I would have to pay each time someone comes out. That was kind of a shocker.

The first contractor that 2-10 Home Buyers Warranty sent out for our oven was terrible. They came and said that they knew what I needed and that they would be back in a couple of days with the part. They came back with a different part than they said. They said that it was what their master tech said that they needed. They put it in and waited to see what was gonna happen. It didn't change a thing. We still had the same problem with the oven. The guy said that they would be back the following week and would fix it for sure. Instead of doing that, they just closed out the work order. We had problems with this contractor before and I was surprised that 2-10 was still using them.

My warranty with 2-10 is going on my second year now. I decided to renew it a little while ago, though initially I wasn't going to. I don’t know how they bill people and what kind of services they really provide to the homeowners. Most of the work that is being done isn’t 100%, but at the same time, I don’t know what I could really do about that, if that’s just what 2-10 expects when you have a warranty and you’re not paying full price. I had the garbage disposal replaced, and it’s the worst garbage disposal I’ve ever had because it doesn’t work at all. It can’t even crush ice. It’s so weak that you can’t throw anything in there. The same thing I had with the refrigerator, I had them fix a few things in it and I haven't been able to open the bottom freezer ‘cause it always freezes on the inside.

The 2-10 contractor had problems themselves. I needed someone to get out for my water heater and they couldn’t get anyone out. It took about five days. However, when they came out, they did okay considering that they were trying to replace the hot water tank heater. It was kind of a big thing ‘cause they called someone else who came out and never completed it. In the end, everything worked. They had to have builders to come in and build around it.

The light fixtures didn't work so the contractor came and looked at it. Then they couldn't place the transformer. They told me to just go pick up a light, send them a bill, and they'll send me a check, so that’s what I did and then the electrician came in and put it in. They did what they said they're gonna do so it was very good. I’m a real estate broker so all my agents are writing 2-10 for home warranty.

Our real estate agent recommended 2-10 when we bought the house and they got us set up with the home warranty. We've been with 2-10 for six months now and submitting a claim with them was very simple. I had a little bit of trouble doing it online at first, so I called. But for the most part, I'm kinda getting the hang of the website now. The service contractor that came out was really nice and helpful initially, but then we had a problem where we had to call him back. We couldn't get a hold of him after that. He didn't return calls and he didn't reply to messages. 2-10 was very helpful and when we had to get a contractor out, they really helped us with the reimbursement. They took care of it, and they were quick about getting that reimbursement for us. So, that was good.

My fridge needed repair due to the coils freezing up and the fridge/freezer not staying cold enough. I had to use a hairdryer to melt the excess ice off the coils to keep it working. I submitted a claim on 7/8/2019. 1-2 days later a technician came out, diagnosed the problem and said once the parts come in, he would be back to fix it. Then two weeks go by and I called the home warranty company 2-10 to figure out what the delay was about. They told me the contractor charged too much for the parts and they rather supply their own for less cost. Fine, call ended, and I waited another week with no calls. I had to call once again to follow up with 2-10 to have them tell me they weren't sure of the delays, but they would ensure to expedite the parts to the contractor and as soon as they get them, they would call me to schedule a repair date.

I called 2-10 and submitted a claim for the washer. Everything was good with the contractor that they sent out. The washer has been fixed and taken care of.

My dishwasher wasn't doing what it was supposed to do with cleaning. You have to keep playing with it to get it to spin. The racks weren't aligning up. It was just a pain in the butt. 2-10's contractor took care of it, and he was great. He had to replace the rack, and now the dishwasher seems to be cleaning dishes, so we're great. I don't have to sit there and play with the stupid thing to make sure that it's sitting just right to where it could spin. The only thing I'm mad about, I had a buyback in a very expensive refrigerator, and 2-10 only gave me $900 for a $2,600 refrigerator or replace it with a regular deck, but mine's a counter deck. It would stick out like five inches more than it's supposed to, and I'm not happy about that. Otherwise, they've been fine.

Submitting a claim with 2-10 Home Buyers Warranty was painless. I just went online, submitted the problem and 2-10 pinged me within a couple of minutes to let me know that a tech has been assigned. They also give me instructions on what to do if I don't hear from the tech within a certain amount of time. Still, I haven't had any issues. The tech for the refrigerator claim was outstanding. He diagnosed the problem within a couple of minutes, had the part on hand, and was able to fix and leave within an hour. The tech for the dishwasher was alright too.

I had an issue with my AC unit before and that issue was fixed pretty quickly. That was why I paid for a second year with 2-10. But then I've had one very miserable experience and a so-far-so-good experience. 2-10 charged $150 for the repair of the refrigerator and ordered parts, which took almost three weeks, but my fridge is still not working.

2-10 is awesome so far. Their reps were very helpful and the contractor was nice. He got the job done quickly and in a timely manner. It went like he was taking his time and actually cared about making sure everything was good.

My experience with 2-10 for my refrigerator was horrible. It took a year to get it fixed. I filed the initial claim in November of last year and they ended up replacing it two weeks ago. They had multiple different technicians came out. They all addressed different issues they thought that was the problem. But then, the back panel continued to freeze over, and the ice maker did not work. During the last go-around, the technician accidentally broke the filter and it flooded my house. So, I had to replace the carpet and all the baseboards in the dining room.

It's been hit or miss with 2-10 depending on what the issue is that we have. The dryer was a good experience, but the last one I had with my washer was not. So, you'll never know from one time to the next. The dryer was not heating up, and the tech that came for it was very professional and on time. It took a while for us to get a call from somebody from the time we contacted 2-10 to the time we heard from them, so there was a bit of a delay. But we eventually got a hold of them and got something set up. When the tech came for the appointment, he brought the parts that we needed, and it seems to be working fine. We were able to get it fixed, and I'm happy with it.

The exhaust fan stopped working and my claim or it with 2-10 Home Buyers Warranty was pretty straight forward. We were supposed to get a call within 48 hours but I never got one. This happened a couple of times on my claims with 2-10. But I was able to reach out after a few days to the number they provided and I got connected quickly. The representative was helpful and he was able to schedule me. It took a couple of weeks to get completed, but the technician was understandably busy. He also worked quickly and efficiently and stayed in good contact. All in all, it’s good and everything is working fine, so far.

I've been with 2-10 since I bought my house in 2006. My son’s with them now too. My most recent claim regarding the ceiling fan went perfect. I did it online and then I had to call and add the ceiling fan because I didn't realize that it went into the other bedroom too. The contractor was real sweet and nice.

2-10 has been fine, overall, but they need to review their contractor here in Charlottesville because they have been terrible. I'm still waiting for the contractor to schedule a time to fix the microwave and it's been almost two months. The door on our microwave was falling apart and the guys who came said they were coming around 4 o’clock, but they came close to 7:45 pm on a Friday evening. They were here until 11:00 and on a Friday evening, that’s not optimal. We had to stay at home and we couldn’t do anything. We couldn’t even have dinner until late because they were still repairing.

My Realtor selected 2-10 and added it to my home fee. I've had the home warranty for five years and they've been pretty good. It's very easy to make a claim. I’ve done it over the phone before and I’ve done it over the internet. I’m pretty satisfied with 2-10. There was a time that I had financial difficulties and had to have my payment date moved. As a courtesy to me, they moved the date which was very helpful.

The dryer is fine now. We have a little knocking but it's not like how it was. The knocking we had before was so bad and so the contractor had to put a block on it. So the knocking is calming down and everything is good. Also, when we called that claim in to 2-10, the representative I spoke to was real nice and respectful.

The motor of my attic fan was bad. Also, one of my ceiling fans stopped working altogether while another was making a bunch of noise. I submitted a claim over the phone to 2-10 and I got good feedback from their rep. Their contractor came out, analyzed the problem and came back four days later and they fixed it. The fans have been working fine since the repair. However, I'm considering going to a new warranty provider because my cost with 2-10 went from $40 a month to $75 a month at the end of my contract. It doubled and that's not good.

Thus far, I've had to file three claims with 2-10 Home Buyers Warranty. They've come through on two out of three. With one claim, the air conditioner in the attic was leaking water through the ceiling. 2-10 said they wouldn't cover that issue because it was not wear and tear. Still, I had a claim for a washing machine problem which they fixed. I also had another claim for a hot water heater that went out. To 2-10's credit, they covered all of those minus my deductible.

We live in a really, really old house and on the first day we moved in, our AC stopped working. We live in Texas and it was hot. It was crazy. 2-10 sent somebody out and they fixed it, and it worked ever since. Everyone that 2-10 has sent out to us for the AC and for the plumbing have been really great. We have an upstairs bathtub and it wasn't draining right. It was clogged and something was broken in it. The contractor fixed that but it ended up leaking into our kitchen from upstairs through the roof. They thought they fixed it and a couple of weeks ago it started doing the same thing. One guy came out the first time and he was super nice. He said, "If y'all run to anything, don't hesitate to call us back. We'll get it figured out." This past time, they still couldn't figure out 100% without removing our roof, but we weren't ready to do that yet. Then the guy called the owner of the place and the owner came out. They fixed it together and it was awesome.

Our bathroom toilet was leaking at the flange and we had no clue as to why because we don’t use that bathroom very much. We ended up putting in one of those blue bleach tablets and that’s how we saw the leak. We filed a claim with 2-10. The first guy came in and opened up the back. He said it was that blue tablet. He took our $100 and walked away. We freaked out because the leak was still there.

There was a leak and I called in for a claim. It was on a Sunday and the plumber came out that Monday. The plumber came immediately and fixed it, but then there was another leak somewhere else. The guy fixed two things, so we paid him $100 both times. So far, it went well. The leak was due to the air conditioner. So as long as the air conditioner doesn’t clog up again, it will be okay but I know that I can call 2-10 back if I do. I've been with them since 2000. When I call them, I always get pretty good service.

I submitted a claim online to 2-10 Home Buyers Warranty and the contractor came out the next day. However, we didn’t have it replaced for about a week and a half. There was miscommunication between 2-10 and the company that was replacing it, and the water heater was shipped to the wrong location. So, that delayed the installation for about two days. Nevertheless, the individuals who installed it were professional and they did a good job.

The builder of the house had 2-10 so it was already part of the build. Submitting claims is very easy and streamlined, and everybody is helpful when I have to call in. Even the website is very helpful. All the plumbing services that have come out that we initiated claims for, including IRV Plumbing, have been very good. I like the ease of use and the quickness of claims being solved. I'd recommend.

My water heater was leaking and my insurance company said that they would cancel my insurance if I didn’t replace it. So then, I filed a claim with 2-10. I had to wait until the water heater was ordered. But they sent a great contractor out.

I purchased a home 09/2018. A month after I bought the home, I found a leak in the wall. The builders put three screws in my plumbing stack. The leak was not fixed until 01/2019. The sheetrock was not treated nor replaced. Now we have new issues. Due to this, we have health issues. Mold and mildew spores are in the wall going through my vents and this company stated it is a builder exclusion. REALLY???? They even had the nerve to send me an email to extend the Warranty. Please shop around. Don't be fooled like I was. Oh by the way my first year still isn't up yet. Everything I submit, they call it an exclusion. I am still disappointed.

The electric cooktop was really old and then one day, I dropped the pot and it just cracked all over. I submitted the claim online to 2-10 Home Buyers Warranty and when my claim got declined, I could have easily taken that $100 offer from the submission. The contractor was here for not even a few minutes to take a picture and left. I just started with 2-10 but I terminated my service because it was a rip-off. So, I'm going with another company.

I did a claim online for our refrigerator as it was not getting cold and things went very well. The guy fixed the issue, so the refrigerator is now working properly.

My 2-10 warranty came with the final sale of my house. Their online claim process was easy. I used the warranty when my dishwasher wouldn’t turn on. The contractor that came out was here for three minutes then left. I don’t even think he looked at it and saw what the problem was. He just guessed at it. He ordered a part but 2-10 couldn’t get it. They were telling me they were gonna give me a dishwasher. I finally just heard from them this week and now, they got a part and a technician is gonna come out to put it in. But I don’t want the same guy back here. It’s been months and my dishwasher is still not fixed. Other than that, I've had the warranty for six months now and it's okay so far.

2-10 was chosen for us through the seller of the house we bought and we've been with them since August this year. I called them when I was having a problem with my electric water heater and the claims process was easy. I told them what was going on and they contacted a company for me. The company called me within a couple of hours and set up an appointment. I told them the situation was a little urgent because we needed to have hot water for a few days. I have a child at home. They made sure to come out within 24 hours. The technicians were very generous and they were attentive. They went right to work, did their jobs, cleaned up after themselves, had me pay the service fee then left. The only thing about 2-10 is the cost upfront. I hope it would be possible to eliminate it or just have it even lower.

I called and spoke to a representative from 2-10, and usually, the contractors that they use are pretty good. This is the one time that the guy got me upset. The first contractor came through and the toilet tank unclogged, but he didn't do a good job. He was a terrible guy. Within 24 hours after he performed the job, the thing came back. The toilet was still acting up and he never came back. I had to call 2-10 to get a new contractor, and I thought that was crazy. I had to pay another $75, but that was what I had to do. The second guy was pretty good though. He came as soon as he could and fixed the toilet tank.

My warranty with 2-10 has expired and we didn't want to renew it. Still, they recently settled my dishwasher claim and it went pretty well. They paid to get it repaired and the contractor that came was good.

The main water valve in the front of the house was seized up, and then it started leaking. There was a plumbing company that came out once and they said they’ve fixed it, but they didn’t. I made another call to 2-10 and they sent someone out for free, which was really nice. They took the valve out and soldered a new one in there. It works perfectly now.

My experience with 2-10 Home Buyers Warranty originally started with the purchase of my first house. It was the warranty company that my builder was using back in 1999. It was a recognized name for me. So, that's why I decided to go with them again. However, I didn't have a good experience with them when it came to managing the AC unit that had gone out on a rental property. I had paid on it for a while. I needed them. They were saying something wasn't covered and I felt exposed. That kinda left a bad taste in my mouth.

2-10 was bought for me when I bought the house as part of the final sale. They did everything they could for me, but the company they chose, J.C. Plumbing, was not a reputable company. I had a water leak that was in the pipe in the foundation, and it was covered. Then I came up with another water leak out in the yard. They gave me an estimate on if all of the $1,500 was covered at all. I already had an estimate of 800 so I told them that, and their next statement was, “We can come down to 800.” I ended up having to pay $800 out-of-pocket. They were sketchy people.

2-10 was recommended to me when I bought my home, and after being with them for almost a year, I renewed with them. Submitting a claim is very easy and quick. I do it over the phone and the reps are very nice. When my hot water heater went out, I thought there was something wrong with it, so I called 2-10 and they had a plumber out within two days. They replaced the whole unit. I paid the $100 service call, but the total bill was $846, so it definitely paid for itself. Before the water heater, I had a leak and then my garbage disposal went out. 2-10 replaced that too. Although I had a couple of issues that weren't covered as well, I have the Supreme plan and I pay a little bit more because I have more coverage on it.

The chain had pulled out of the fan so I couldn’t turn the fan on. I called the repairman since they service that. The guy came out and he said it wouldn’t work even if the chain had been in it. He filed his report and 2-10 called and told me the claim was approved, and to go pick out the fan I wanted, which I did. 2-10 gave me a $100 limit and I went and picked it out. It was $89+, under the limit, and it was almost identical to what we had. The repairman replaced the one with issue and we were so glad to be able to get it fixed because we hadn’t been able to find anybody that could. It sits over our dining room table and without a fan there, it’s a meltdown. So, we were very, very pleased. We’ve used 2-10 quite a few times since we bought this house four years ago and they’ve all always been right there, taking care of things and answering our questions. That's great service, and I have told people to check into 2-10 because it has saved us so much.

I’m satisfied with 2-10. It came with my house and I've had its coverage for a year now. When the plumbing in my bathroom and kitchen was backing up, 2-10 sent a contractor who snaked up the grime. The plumbing has been fine since.

I moved into my house in ‘03 and that was when the builders had 2-10. We continued it after the warranty ended because I'm satisfied and I've heard too much bad stuff about other companies. Our most recent claim was for a microwave switch. I submitted it online but I was having some issues so I called them up. It was late at night, though, and they were closed so I did the automated thing and filed it. My wife was here when the contractor came out and she was satisfied with everything. The tech came in, found the problem, and he had the part with him and he repaired it. The microwave has been working fine since then.

2-10 Home Buyers Warranty's online process is easy. But one time, I had a busted pipe from the water meter to my house. 2-10 sent me the worst contractor I've ever met in my life. I called 2-10 yesterday and now, everybody's telling me that I'm responsible for the problem even though they were the ones who referred me that contractor. Their rep said that the contractor is not responsible. I’m gonna have to go and sue them with the contractor because when the contractor went to my location to do the job, they left a mess. They did not clean anything up and they destroyed a whole zone of my irrigation system. I've been trying to call the contractor but he does not return my calls or texts. It’s gonna cost me an extra $2,000 to fix something that was damaged because 2-10 sent me that specific contractor and I couldn’t choose. They’re the worst company I have ever dealt with because they're not responsible for who they sent.

I had the garbage disposal and the fan in the bathroom fixed through 2-10. Filing the claim with them was a pretty good experience. I called then they had somebody call me and they connected with us. The claims reps I talked to got the job done and the contractors were very fine. They always wore shoe covers to not mess up the house. But when the refrigerator icemaker broke, we had three visits from the people and they couldn’t fix it. They put all these parts on it but it’s still broken and they never called again. We’ll just wait until it quits and get another refrigerator.

When I've filed claims to 2-10 Home Buyers Warranty, their reps have been polite. Most recently, we filed a claim for our stove, half of which didn't work. Their contractor couldn't find parts though so 2-10 just wanted to give me $400 for another stove. But then, I couldn't find one for $400. I ended up taking the 400 and at the scratch and dent place, I found one for 700 similar to the one we had that didn't work. The new stove has been so-so since then.

I’ve been really dissatisfied with 2-10. Their overall wait times and response times are really poor. Submitting my claim to them online is easy. However, getting to talk to somebody, you have to wait 25 to 30 minutes which is really difficult for any working person like myself. I’m trying to see patients and talk to their families and not be tied up on the phone for 30 minutes waiting for somebody to tell me they were sorry that they couldn't help me.

The refrigerator stopped cooling and I put in a claim. But the refrigerator started working again, so I canceled it. A week later, it stopped working again so I decided that it would be good to put in a claim. Then, 2-10 got a contractor to come and look at the refrigerator. They made an assessment and told me they were gonna research and get the parts. The contractor was very good. Later on, I got an email from 2-10 that I was eligible for a replacement. They offered me either a certain refrigerator model or the equivalent in cash. I took that instead of repairing the old one. It was fast and efficient. The check came in pretty quick, so that was a good service. The new refrigerator is scheduled to be installed this Sunday, so I'm happy. All in all, we've had 2-10 Home Buyers Warranty for a couple of years now and it has been worth it every year.

I’ve been with 2-10 Home Buyers Warranty for a month since it’s a new house and with my first claim, I ended up having to get my own contractor because they couldn't find one. I paid the whole thing out of pocket, and they refunded everything but 100 back. I had to call them back, and I had to go and sit through the same menu three times. They told me to call them back with a number and then, they would get on the claim before I paid the guy. Then, I called them back while he was there in the house. It took almost an hour to get a hold of them. So, I told him to go ahead and start. 2-10 told me that they couldn't do anything until after he gave me his final number after he was done. So, I had to hang up with them and let him finish. When he finished, I ended up having to wait another 45 minutes to talk to someone.

2-10 Home Buyers Warranty has been a lot better. The first time, we had called them ‘cause we had just gotten into the house and we had a situation with the AC. The house was still fairly new, but we were needing service because the AC is out and we were having 98 temp days. But the representative was speaking too fast where my husband couldn’t get a word in. The rep just said that it would take 24 hours. They couldn’t get anybody out, but he put the order in and that we would get a confirmation. The house already came with 2-10, but I was ready to just to let them go and go with our previous home warranty people.

I had an an issue with a gas furnace so I filed a claim with 2-10 Home Buyers Warranty over the phone. Apparently, the pilot was not turning on and when their contractor came out, they said that it didn’t work on that system and then he left. I just had too much going on and was not able to follow up to let 2-10 know. So far, the only bad experience I've had with 2-10 was the result of the sump pump work order that I submitted. Their contractor determined that it was not normal wear and tear and I disagreed on the assessment. It didn’t make sense to me and it ended costing me half a thousand dollars, which was pretty expensive. Nevertheless, I’ve had great experiences with the previous contractors.

We’ve had 2-10 for the entire time that we’ve been homeowners here and we had 2-10 when we owned our previous home in Maryland. The contractors are hit or miss. The most recent electrician that 2-10 sent us was excellent. The guy was young, he was hungry and really wanted to do a good job. He was up and coming within his profession, took it seriously and he did the darn thing. He didn’t have a part that he needed, he went to Lowe’s and bought it. He went and did what he was supposed to do and he was wonderful. The experience was everything we were accustomed to with 2-10.

I had a dryer claim with 2-10 and they walked me through everything. It was very good. We ended up replacing the dryer. The technician that I’ve had coming out for the appliance has been the same one for all of them, and he’s been fantastic. The company has also been fantastic.

Submitting a claim online to 2-10 for a broken shower valve replacement was pretty straightforward. In about 48 hours, a Simply Plumbing Company came out for service. Though their contractor's professionalism was good, quality wise-, it took three scheduled appointments to come out prior to any work actually being done. They said they didn't want to negatively affect any of the other units in my condo complex, and potentially shorting out the hot water heaters when they cut off the main water supply to do the plumbing repair. I asked the HOA property manager, and she said that it had never been a problem. They’d never heard of that before. It sounded like it might’ve been an excuse to put the job off.

I submitted a claim for a geothermal issue with 2-10 online and we were very satisfied with how it went. The first guy that came to evaluate the geothermal was the guy who actually installed it, and he used to live in our house. So, he installed it, and his son came out and diagnosed it. And then, they discovered that the problem wasn’t something that they did so they referred to another contractor in the area who worked on that type of system. It was a more serious problem than they originally thought. They thought it was just a replacement of a single unit, but it turned out to be a larger replacement. They called 2-10 over the phone and got an approval, and everything was done in a few days. It was very hot at that time and we really needed the geothermal quickly. 2-10 did a great job.

When we moved into the house and ran the washer, the lights in other parts of the house would blink. I was able to file a service request by speaking with a customer service person. They told me what to do and sent me emails in terms of the steps. But the electrician 2-10 assigned to the problem never contacted us so after a couple of days, I tried to reach them directly. Then, I called 2-10's customer service back and asked what I should do.

The freezer stopped freezing all of a sudden then on the regular refrigerator portion, the temperature was at 74. After I filed a claim, it took a week for the contractor to get out here. He opened the door, unscrewed some stuff and said that we would need to replace the entire fridge. I asked if he was sure and he said that usually, it's an internal sealed system leak. But I had never heard of that and I'm familiar with refrigeration repair. It seemed like he was out to try to get as much money as he could from the insurance, like a scam. That was the feeling I got because when he left, I didn't pay attention and there were some clips and screws left on the counter. I called the company back and I told them that he had not put my stuff back together. I asked if they could send him back over but they never sent anybody.

I'm a real estate agent with Berkshire Hathaway, so I sell 2-10 Home Buyers Warranty to my clients. However, I was extremely unhappy with how my claim was initially handled. After the property was put under agreement, the water stopped being available inside the dishwasher which was quite sudden and obviously unexpected. So, I went to use the home warranty for that. The online process was fine and 2-10 dispatched a vendor rather quickly. I paid my $89, then the vendor came in, looked at the machine, and said, “Yup, it needs a new blah, blah, blah pump. I'm gonna order it right now from my truck." So I gave the $89 check and he left.

We've always had a homeowners warranty, and for three years now, we've had 2-10. Submitting a claim was fine, however, our experience with one of their contractors was terrible. We were out about $750 worth of groceries and were without a refrigerator from April 19th through July because the contractor that was sent out to us never really understood what the problem was. It wasn't until 2-10 sent out a second contractor that he said that the refrigerator was no longer serviceable. I was then offered the option of a cashout or replacement, and I took the cashout and got the one that I wanted. We were frustrated with how our experience went and have told our realtor how dissatisfied we were with 2-10.

Our 2-10 warranty came with the house. On the last run of submitting a claim, the plumber guy came out and he did not have the parts that he needed. He said he was going call me back, but I haven’t heard anything from him yet. It has gonna be a week. Also, 2-10 could be more detailed on what I could get on the warranties, because I had the standard and I had to upgrade to the Supreme to get the better service. Nevertheless, with regard to the gas water heater claim, they did their thing on that. It was leaking and their contractor replaced that. When I call them to file a claim, their reps are all good. I give the money, their contractor comes to check things out, and they do what they got to do.

When we bought our house in June, we were given the 2-10 warranty. We had a claim on our garbage disposal that quit working. I just called 2-10 and spoke to someone and they helped me. Every representative's been nice. And the service contractor who came out for our garbage disposal did his job. The disposal now works great.

My husband usually goes through the website when submitting a claim. After that, I just call 2-10. I always get nice contractors who always give me good service. I didn’t know what to do with my gas water heater at first and when they told me they would give me a portion of the money, I worked it out my way. We went out to Home Depot and got a replacement for the water heater. Overall, I’ve had a good experience with 2-10 and I would invite my friends to get it too.

I've been with 2-10 for almost 10 years now. I've kept them on and off, even at my previous home in Louisville. Then I’ve done it for this home from 2012. Most of the time, I do my claims on the phone with an automated system. The people I spoke with are reasonable. They're doing everything that they can. But it’s not like everything happens the next moment. Some things are done sooner, some things takes time.

I've had 2-10 home warranty since April and I filed a claim online for the water heater as it leaked. The claim process was really easy. While a contractor was out to my home in less than a week, it was more time than one would think for a leaky hot water heater. But it was in my garage, so it wasn’t a big deal. And the contractor who showed up was really good. They were fast and seemed like they knew what they were doing. I had copper pipes before and they went back to plastic pipes. I don’t know if that’s a normal thing, but I’m not thrilled about that. Other than that, it’s great now.

We are pretty satisfied with 2-10 so far. We signed up at the end of July and we used them twice already, right off the bat. They got my AC and my washer fixed, and they're both working fine. I'd recommend 2-10.

We got 2-10 when we first moved into our current home and we've been with them for five years. With 2-10, it's always fun trying to get appointments scheduled. It's kind of tricky trying to get somebody who can come out in a timely fashion. This time, we had a leak in our ceiling. The plumber came and did the repair. Because there was a piece missing, they considered it a modification and not a repair. They wouldn't cover the majority of it even though the piece that was missing has been missing for as long as the house has been in our name. That was a little irritating.

2-10 was arranged as part of the purchase of our home. We've had coverage for over a year now. We've had a few claims and this past one involving the plumbing didn't go so well. When we flushed the toilet in our house, water came out of the base of the toilet. 2-10 sent out a plumber who resealed the bottom of the toilet, but it wasn't able to prevent the water from coming to the drain. The plumber said the best thing to do would be to buy a drain cleaner and see if that would work. We tried that and when it didn't work.

The representatives at 2-10 are helpful. However, I've been having an ongoing issue with the plumbing at my house and there's been a lot of back and forth. I got scheduled for the contractor to come, and then they called me and said, "We don't have time to do this." Now I have to call back. I haven't gotten a chance to follow up. I've had two contractors come to my house, and I continue to have issues even after they came.

My lighting fixtures worked when the contractor was here. But it’s not working now. It's a sensor that once it turns to dusk, the lights will come on. He fixed some wiring in there because something seemed to be off. The contractor showed me whatever the little boxes they have that covers it up. And we covered it up before he left. The light came on, because it’s not the bulb, and it’s not doing that now. So, it’s back to what it was doing before where no matter how dark it gets outside, that light remains turned off. And it's a LED light bulb, and it just got replaced in March. So, it’s the only one that’s not working. All the other LED light bulbs are working.

I tried submitting my claim online to 2-10 Home Buyers Warranty but I ended up doing it on the phone and the rep was very good and helpful. The approval from 2-10 for the water heater came very quickly but the contractor had to order it so it took four days after that to get the resolution. Nevertheless, the installation was a good experience and the gentleman was very nice. He explained what was going on very well. Since then, we got hot water so, that’s good too.

We noticed water on our ceiling. It was super easy to submit a claim online and 2-10 responded super quickly. I got a phone call from the plumber a couple of hours later, and they were scheduled to come out the next business day. The tech came early, which was great. He called us to see if we wanted him to stop by early and we did. He was a very nice guy. Everything got taken care of the same day. He did fix one thing, but the real problem that was causing the water on the ceiling wasn't a covered claim. It wasn't a plumbing issue, but it was sort of the grout was starting to separate, and so water is going through the wall.

The contractor 2-10 sent was one of the worst contractors I've ever met. He was in here for about five minutes. He had a little flashlight and he kinda looked under my cabinet, looked around, wrote up a report and said they would have to send it in to 2-10 and that he would be seeing me. I didn't see him take any pictures. I was like, "Is that all? Is that all you need?" He said yes and that he needed to collect the $100. So I wrote him a check and he asked me my check number. I gave it to him and he was gone. Well, that was nice.