2-10 Home Buyers Warranty Reviews

Initially, I called because I noticed that my refrigerator was cold, and then the next day, things weren’t as cold. I wanted someone to come out and take a look to see if my refrigerator was going out. So, 2-10 sent someone out. He looked at it and said that my refrigerator was already out, and I needed two parts to get it completed. He said it would take about five to seven business days to get those parts, which was a long time to go without a refrigerator. With me having a six-month-old child in the house, it was extremely hard. I waited two weeks and I called him. He said that they gotta get the parts from 2-10 and he hasn’t heard from them. So, I called 2-10, and I spoke with the claims department. They told me to go through a different vendor. I asked if someone could expedite it and how we could get this process moving. A supervisor named Jonathan told me to go out and rent a refrigerator.

Our experience with our recent claim with 2-10 regarding our garbage disposal went very well. We had no complaints. We submitted the claim online and the process was pretty easy. The contractor had very great communication and they were on top of it. We were very pleased.

I had a claim for my washing machine and dryer but I didn't get updates on it. 2-10 didn't tell me they were actually fixing it until I started following up so I was frustrated with that. It took a little while so I had to call the servicer and he said, "Well, I got this information that they're gonna fix one and not the other". I asked why 2-10 didn't tell me that. The technician was awesome though. Also, I have mixed feelings about the fact that all is done automatically. Although I don't mind doing the automated stuff, it's a bummer that I can't actually talk to a person. They could improve on the follow-up and having a human being contact me sometimes.

Our claim with 2-10 Home Buyers Warranty went great. Backlund Plumbing, the first contractor that they assigned to us did not return any of my calls. Apparently, they have decided that they didn’t wanna do the 2-10 home warranty anymore. That was a mess. We went without hot water for three days. 2-10 reassigned someone and as soon as I called the new contractor and told them the issue, they put us at the top of the list. In fact, the owner came out so we wouldn’t have to wait anymore. So, that company was amazing.

When submitting a claim with 2-10, I've done both online and via phone calls. I prefer to call but when I need to talk to somebody, I get on hold forever. The hold time is ridiculous. Although the online option is pretty simple, sometimes I need to talk to somebody about something. Once, I had a hot water heater go bad and the guy said it was gonna cost me $1,000 out of pocket. I needed to know what it would take to buy out and how that goes so I had to call and to wait. The online submission did not offer that.

My clients who own a home had the 2-10 service and the issue with the water heater. I made the claim for them and the experience was a nightmare. The company that came out to look at it said that they needed a whole new water heater, so they ordered it. And then when they showed back up to put it in, they said, "We can't get the water heater out of the attic. It's too big. We'll just disconnect it, set it in the back of the attic and bring a new one in." They disconnected everything, and then they couldn't get the new water heater up there. They didn't want the work because it wasn't paying what they can make elsewhere. So, they were looking to not have to deal with the situation after they got into it. They weren't professional and they didn't know what they were doing. They left my client without any water heater or water for the family.

We had a garbage disposal claim to 2-10. After we moved into the house, we never used the kitchen, and then when we were ready to use it, we realized the disposal didn’t work. The contractor came and they replaced my garbage disposal with a new one at last because the other one is not fixable. So, we are happy with the service. The issue was fixed in a timely fashion.

Sometimes, 2-10's website does not work on the phone to try to schedule an appointment or put a new claim in so, you would have to call. They should make the website compatible with the phone because it’s not intuitive. Other than that, everybody has been very nice and the claims process has been fine. We called 2-10 to submit a claim for the water softener but it ended up being a sewer line. It was a Friday night and we weren’t waiting. The company wasn’t sent out but 2-10 paid the claim because they were nice about it. 2-10 covers the one thing but they don’t cover collateral damage that the thing causes such as the sewer backup. I’ve got $7,000 worth of damage in a brand-new house but they covered the snaking of the drain for 350.

I closed my home around January 4th and the developer just threw 2-10 in there when I bought it so I didn’t have a choice. I’m a Realtor and I’ve never heard of 2-10 in California. I usually use another company. 2-10's claims process was easy and fast. It's easy to make an appointment. The contractor came in right on time, did what he was supposed to do and left the place clean. He was friendly and he did it all in one clean sweep even though it was a simple procedure. He just had to do a bit of wiring. However, I thought 2-10 was gonna pay, but the contractor told me to just call 2-10 about it. My experience was good, overall. They were great. I talked my nephew who’s having issues with his home warranty into switching to 2-10 when his warranty run out and he said he has heard of them.

The claim I submitted to 2-10 went pretty well. However, they're difficult to deal with. After I submitted my claim online, I had to keep calling and calling and it took forever to get an answer. At first, they didn't want to replace my fridge and they sent another expert out. The second guy said that the first contractor was right. Then, 2-10 said that they're not gonna replace the whole manifold. My tech said that 2-10 has to replace the manifold. Three and a half weeks later, I finally got the issue fixed. Even so, 2-10 had to go through a rigmarole to check and double check their contractor.

The furnace's pilot assembly had rusted off and we could smell gas. The gas company shut the gas off and we had to have the furnaces looked at. One furnace was leaking carbon monoxide and the pilot assembly of the other one was shot. We had several contractors come out. The first one didn't file the claim at first, so they sent out a second one and it was a mess. It was a process, but so far, the furnace has been working.

We've had two different service calls with 2-10 for our refrigerator. I submitted the first one online and it was super easy. Our unit that produces ice and water malfunctioned and if the door slammed, it sprayed water out. The tech who came replaced it, and a couple of months later, we had the second problem. The freezer door would not close, and the site would not allow me to submit online. It said that we already submitted something for the refrigerator, but the issue was a different component altogether. So, I called and someone was able to help. Another gentleman came and replaced the rails so it would close and seal. We’ve been very happy with 2-10 and will recommend it to people who are buying our house.

Everything went well with our most recent claim with 2-10. It took them five days to resolve the issue with our refrigerator because they had to order parts and the weekend was involved. Their contractor did an excellent job. They’ve got the best people that we’ve ever had.

I had a claim for the gas water heater and everything was good. I was happy with the service. The only thing I was not happy about is this. When I bought the warranty, the person gave me a misleading answer. They promised me that when I have a claim and when I call, I would only have to pay $85 and if there is a replacement, it would be replaced without me putting any money out from my pocket. I even gave them an example of the water heater or the air conditioning. For the gas water heater claim, I paid $190 besides the $85, and I was not really happy about it.

I have had 2-10 warranty for 3 years. Used them once to fix stove and it was a fight with 2-10. Now they say they will not cover my AC unit even though it’s part of my plan. Do not sign up. No more for me!!!!

When we moved in, the refrigerator was working fine. Then the ice maker quit working and then the freezer and refrigerator wouldn’t stay cold. Initially, the contractor thought that it may have been a pre-existing issue so they turned down the claim. We reached out to someone else and they picked it up and contacted the contractor, and he agreed it's like it went out at whatever point. Then 2-10 picked up the coverage again. The tech came out and fixed everything. It was like a controller thing for it which took an hour to figure out. Then they ordered the parts and had to come back out once the warranty coverage was approved. And then it took them a couple of hours to fix the refrigerator.

I have two open issues with 2-10 and I'm not getting a resolution. The claim is about a plumbing issue. The leak happened and the drywall was damaged. I was told that up to $500 coverage is there to repair the drywall damage because of the leak. And they said they were going to call the plumber and come back to me, but they never called me back. I called twice and I gave up. I have a tenant there. I can't have a drywall which is dry and wet and the paint peeling, especially in the foyer, right, when you step into the house. So, I just got it repaired at my own cost last week. The same thing happened the previous time. They said they were going to look into both matters and come back to me. Submitting a claim to 2-10 is very inconvenient. Everything is very complicated. You call them up and you follow up. I have used other home warranty companies and it goes very smoothly.

A friend of ours told us about 2-10 and since we have a lot of equipment that were getting older, we figured it was a good idea to purchase a home warranty. So far, everything's been amazing with them. There were little glitches here and there, but nothing really huge. We recently called them up to submit a claim for a refrigerator and we had to pick a guy because they didn't have somebody. They tried to fix it a couple of times but they couldn't fix it. They had to replace it, then 2-10 gave us money for it. All in all, everything went perfectly. 2-10 have been efficient in every way and we have recommended them to several people.

For three years that we've been with 2-10 Home Buyers Warranty, we haven’t needed to use them a whole lot. But when we have, their service has been good, fast and efficient. One time, the ceiling fan in the master bedroom suddenly fell off and it crashed. With the age of the house and that particular type of ceiling fan, that happens. Luckily nobody was in there. My husband called 2-10 and the rep he spoke with was helpful. A couple of guys came out, took a look at the issue and took care of the hot wiring. They looked at what kind of ceiling fan it was and they verified with 2-10 if it was a claim that would be paid. And then, they left, got us a new ceiling fan and a different crew from that same company came back a few days later and installed the new ceiling fan. So far, the contractors that have come out have been good especially the last one. They were incredibly nice, very helpful and they did really great work.

I had an issue with my gas water heater and submitted a claim to 2-10. I interacted well with the contractor they sent and they were able to resolve the issue.

2-10 came with the house I bought and I’ve been with them for five years. I submit multiple claims, but there's only been one that was a huge issue for me with them not getting it done. It was a two-month waiting period to get something fixed and it was frustrating but all the other claims were smooth and the contractors were fine.

2-10's claim process was easy. But recently, I had a bad experience with their rep. Also, I have been pleased with their contractor, except for one in particular and 2-10 had taken action to have them removed. The guy that came to my house was rude and intimidating. I wrote him a check for the copay and asked if he needed my driver’s license number. His response was, "Nope! I know where you live.”

I'm very satisfied after 2-10 processed my claim on my washing machine. When I first called about it, the person I spoke with was nice and very cooperative with me. The contractor who came out took about a week to get the spare parts. He had to order everything and then he had to do the installation for the parts for the broken ones. He did that professionally. Communication was also perfect and now, everything is going very nice and well.

The contractor that 2-10 sent out for the washer was very nice and courteous. He came on time, told me what the problem was, and when he came back, he corrected it. So far, 2-10 has been great. I’ve had two claims, and they’ve satisfied the need.

I found out that there was a break in the water heater somewhere because it had been leaking and then it seeped through. I filed a claim with 2-10 online, which was easy, and the contractor came out that same day. They were wonderful. We had to order a new water heater but it didn't take very long at all. It was within a week and the install went very smoothly. We've got hot water now.

I submitted a claim to 2-10 online for my dishwasher that was not drying the dishes. A contractor came out for service about three or four days later. However, the problem has not been resolved and it has been over a month. I asked the first contractor whether he thought that the problem was the heating element at the bottom of the dishwasher. He told me he didn't as it was not cracked. He also told me that I should get a buyout quote from 2-10. I really didn't wanna go out and buy a new dishwasher so I told the tech that I just want my unit fixed. He told me that would take two to three hours and that he would have to get parts. So, he put a main circuit and something underneath.

I submitted a claim over the phone with 2-10 and my experience went smoothly. They were fast and considerate. Plus, the contractors who came out were great.

During inspection, there was a leak found in a one-inch shutoff ball valve on the copper line that was the main water feed into my client's house. It wouldn’t turn off completely. We wanted that to be fixed by 2-10 so we called and made the appointment. I was the one that set it up and gave them all the information, yet they continued to call my client, Lynn. She wanted to be out of it and didn’t need to be bothered by it all. Then when people went to the house, she got a phone call that they need to get in. But she couldn’t leave work and drop everything. Also, it was all outside work but they said they needed to get in to rod the sewer. The sewer wasn’t part of this thing at all. There was no call to rod the sewer.

The contractors that 2-10 sent were nice and very knowledgeable. They knew what they had to do to fix the problem. I did the claim because the hot water heater went out and it was kinda hard going without hot water, especially when you take a shower. The 2-10 reps were kind and courteous. When the people were here to fix the unit, the rep told me it was gonna take 5 days for them to ship it but the contractor was able to get it that day and that was good.

For three years that I've been with 2-10 Home Buyers Warranty, submitting a claim has been fine, which I mostly do by phone. My interactions with their reps were good and the interactions with the contractors were usually okay except for the HVAC system that I've called them for. There was a bit of a dropping of the ball but they were good at 2-10. The part has been in and the contractor was supposed to call me back today to have it fixed, but I haven’t heard from him.

This is my third home and I've had 2-10 Home Buyers Warranty for about a month on it. Submitting a claim with them is tedious. I was having a plumbing issue when I discovered that it had caused an HVAC system issue because of the water dripping from the drain that had soaked the ductwork. When I called 2-10, I told them that I actually got two issues going on. Then they said that they would just take care of one of them at a time and just call back. There shouldn’t be any reason for me to have to call back if I had two issues. Then I tried to submit the claim for the ductwork online. There was nothing necessarily wrong with the HVAC system but when trying to go beyond that, it wouldn't let me. They have nothing for the HVAC that is dealing with ductwork. So I still had to call them.

I’ve been with 2-10 for a few months and when I made a claim for the faucets, the guy came at once and then gave me the estimate. I thought it was not economical to go with the claim anymore, so I just hired someone to come and fix it for me.

I wasn’t too happy with my experience with 2-10. I was just moving in, and I needed some things updated or fixed. When I called the first time, I got a claim number and then, the contractor came out to check what they would cover, and then they wrote the claim up. Then, two electricians came out a week later and they didn’t have a part for one of the things. They said they would be back. I got a call later that night that somebody else was gonna come out. I was told to call a number but it wasn’t the electrical company. I had to file a new claim and it wasn’t explained to me. I thought it was just gonna be electricians and then, they came out the third time but they didn’t bring the thing to fix it. I probably wouldn’t use it again.

I've been with 2-10 since 2016 and I usually file a claim to them on the phone. Sometimes their claims reps are helpful, sometimes they're not. It's like somebody's passing the buck on the other person. A lot of my stuff lately has not been going through or they have not put it in. My shower downstairs has not been fixed. 2-10 called the Metro Company and they were supposed to come out Friday. I had someone waiting in the house all day Friday for them but they did not come. I got three jobs with them and they still have not come. I called Metro yesterday and they still have not responded. So, I need to call 2-10 today about sending another contractor out. I have not been pleased with 2-10 or the contractor but so far, it has just been this Metro company. I haven't had a problem with the other companies. At this point, I still haven't had my problem fixed. There was no communication. 2-10 needs to send reliable people out to people's house.

We've had 2-10 Home Buyers Warranty for a total of five years. Three years with our first house and two years with this house now. Submitting a claim to them is usually easy although sometimes, some of the vendors are slow on getting with us and setting up a date to come out. But it’s just based off on the type of vendors. Sometimes I just call back and try to get a different vendor, but that’s usually easy as well. The claim with the toilet went fine. 2-10 reps were responsive and it didn't take long to get somebody out. The tech that came out told us the issue and said he needed to wait on parts and get approved on. The tech took a few days to come back, but that was basically with ordering parts.

The exhaust fan was old and it wasn’t working. It took a couple of days for the tech to come out after I submitted my claim to 2-10. He had to come back with parts but the whole process didn’t take long. It took a week and a half. Since then, the fan has been fine but our experience with the claim on plumbing did not go well. We asked the plumber to look at both of our bathrooms and the toilet wasn’t working in the second bathroom. When we bought the house, we didn't realize that the flush was a commercial-grade high-powered one and when my husband went to change out the cartridge, which was why it stopped flushing, he took out the whole unit. When the plumber came, we asked what it would take to change the unit for the regular toilet and the way that he worded it, 2-10 denied our claim, but it still doesn’t work. Only one of the claims worked out with 2-10 and we didn't renew our warranty.

We purchased our new house in July and got 2-10 the month before when we signed the papers. Everything’s been good so far. My most recent claim regarding my gas water heater went really well. The contractors were fine and everything went fast.

2-10's contractor came out for our water heater that quit working. The pilot light went out, so it was not heating. There's a filter assembly, and the only thing the tech can think of was maybe it wasn't getting enough air because it is an enclosed unit. So, he cleaned the filter thinking that that would allow the oxygen flow in there and wouldn't put out the pilot light. He reassembled it. It didn't take him long at all and relit it once again. He stuck around for about 15 minutes making sure, and it didn't go back out. It worked for about two weeks, and the pilot light is out again. So, they're coming back out tomorrow. Other than that, everything seems to be going well. We've had coverage with 2-10 since we moved in, in 2004, and we're really happy with them.

My refrigerator and freezer stopped working one day and I submitted a claim to 2-10. The contractor they used was terrible. They sent out a technician that was not authorized or trained to be able to even open up the fridge to see what the real problem was. He assumed what was wrong and then put us on schedule a week out. So, we were almost two weeks without a fridge. 2-10 had to send someone else out.

My claim to 2-10 regarding my washer was a horrible experience but they made it right in the end. The first person who came out was not upfront and tried to collect two fees because he came out twice. I called 2-10 and said I didn't think this was right. They said I was correct so, they sent out someone else who did not show up in the time frame that they said they would. They sent somebody the next day and at that point, I'm five days into no washing machine. I knew they could not repair the machine. They had to come and just order parts. He came back and repaired it on a late Friday afternoon, and I've been two weeks without a washer. I was excited that I was about to wash clothes but he said to wait till tomorrow afternoon and then run it because there was a sealant and he wanted to make sure it would dry up good.

Here in the South, one needs attic fans which sucks all the heat and would blow the hot air out of the attic. Otherwise, the house would be so hot and it would be horrible. Something was wrong with my attic fan's motor and it was making such a high pitched noise that even my neighbors were asking if everything was okay over at my house. I had to search my house to see where the sound was coming from. And as soon as I got close, it would stop for a second and then start. It took me a while to figure out what the noise was but I was able to follow it to where it was as I could hear it. I also told my husband at work and he said, "There's something probably wrong with the motor."

I've been with 2-10 for about four months and their claims process has been very easy and straightforward. I would recommend them overall.

When I call 2-10 to submit a claim, I tell them that something's broken and they need to come and see it. For my microwave claim, it was gonna cost more to get it fixed than what it was worth. The thing was so old I was really glad to get it replaced. Everything went well. I bought a microwave that was a little more expensive than what I got from the claim. I'm very happy with 2-10 and I recommend them a lot.

The company 2-10 sent came out four times. The first guy, Craig, came out and ordered the part. He was great. Then, the second guy came out. He did the initial repair, but he didn't do his job correctly. He caused a leak and caused me to spend my own money to fix it. I told his manager that he didn't do his due diligence and that he should have checked for leaks. They said I have homeowners' insurance which should cover it. They said they weren't liable for it because it was a secondary shut-off in the wall. And now we're in a battle with them and their insurance company. I'm not happy with him and I'm glad they didn't send him back. I tightened up the line and fixed the leak myself.

We were having a swimming pool issue, and we filed a claim online to 2-10. The online process was super easy. The contractor came out within 24 hours, and then, it took a couple days for him to get the parts and get approved. He was great. He spent some time going through everything with me like going over the pool and talking to me about what I needed to do and proper maintenance.

This was a very bad decision to go with this company. Everything about them has been extremely difficult. We have not had a dishwasher for over two months because of the terrible service. From trying to get repairmen to trying to get the check for this. I am now calling them again because they can't even get it together to send us the money they owe us. We have been waiting about a month for our check and they never sent it because they said they never verified it. I have been on the phone with them several times over this issue and here I am again dealing with simply trying to get the money owed us. Stay far away from this company - it's a nightmare dealing with them.

We've had coverage from 2-10 for a little over a year and it has been going okay. We recently made a claim for a washing machine and they took a long time to get back to us. I called them several times and they said they emailed me, but I never got the email. So, we didn’t have a washing machine for several weeks. The plumber that came out started the claim, and then I called a couple of times a week trying to get an answer. They finally sent us a check to get a new one.

We've had 2-10 Home Buyers Warranty for 15 years in the house we're living in. At the house before that, we had it for 10 years. Some parts of my experience with them have been good, but some parts have not. With my recent claim, the water kept dripping down in the refrigerator and the guy that came out said it was frozen up. I asked why it was like that. It was not outside and I don't use the ice machine. They kept coming back out and defrosting but not fixing anything. The guy said there was nothing to fix then I asked why I have water rolling in my refrigerator. He also looked at the other refrigerator and said that it was the compressor but they didn't do that kind of work. 2-10 sent another guy out, supposedly to look at both of refrigerators. But the first guy had already fixed everything on the second one, meaning he had defrosted it.

I submit claims online using 2-10's website and they have a high system. Last time I posted an issue with the water heater, and they replaced it and did a great job with it. It took time, but it was okay because they had to order the water heater and they also had to order some other parts. I’m satisfied with 2-10. I've already referred to some of my friends who own their houses, and they’re already working with them.

I had an issue with the ice maker in my refrigerator and I submitted a claim online to 2-10 Home Buyers Warranty. The contractor was great. He had to come out because he had to order a new part for the ice maker and I waited just a couple of days. Since the repair, the ice maker has been good.

We've been using 2-10 for five years and sometimes, we try to submit our claim online but it’s too complicated, so then we have to call. Online, needing the model and serial number of something that doesn’t have a model and serial number makes it complicated. We submitted a claim for our refrigerator, and it took two days for the contractor to come out. At the time they got here, we didn’t have any issues, but then our refrigerator still is not fixed. They said that we needed a part and they worked with 2-10 to order the part by providing the model and serial number of the refrigerator to 2-10 who then went into LG systems, figured out what part it was and ordered it. And the guy showed up and it was the wrong part. So then, he called 2-10 again and said that he needed a different part, and then they called me and told me that it was gonna be delayed, while they looked up to make sure that they ordering the right part the second time.

Last week, we called 2-10 because we had an issue with the patio lights that we had that are hardwired. This was installed by Lanai Lights, and there's circuit board on each of the lights. They came here and looked at it. And they called us on the phone and said, "We need to replace the circuit board," and they went ahead and replaced it. And then they billed us for $490-something. So we called 2-10 to make a claim and they said that, "Oh, you should have called us first and we would have sent someone there to fix it." But Lanai Lights only uses their people and I guess it's their parts that they're using. So now, we can't make a claim.

Submitting the claim could be better. It’s really hard to get ahold of some people if you have questions or if you need to talk to people. On an AC claim, it was awesome that 2-10 sent out a work order but then I never got a call or contact from the company that’s because they are no longer with 2-10, but for some reason 2-10 doesn’t see or know that. So then, I went another week without having my AC fixed. And then, another work order was sent in but then it was never received even though they do work with them. And so, I had to follow up on that, too. There’s a lot of miscommunication or things that fall through the holes.

My experience with the plumber that 2-10 sent me and previous services were very poor. The plumber that they sent me played a little bit with his snake and said it was not resolvable and that I had to break all the walls in the house which would cost me about $21,000. So, I told him, “Thank you very much.” And I gave him the $89 that I was supposed to give him. And I brought the plumber that I usually use in my house, and he solved the problem. It took him a long time, maybe four hours but he solved the problem without breaking any walls. He removed the toilet and it’s working now. I extremely unimpressed by 2-10.

The dryer wasn't drying the clothes. I'd have to run it through three different times. I contacted 2-10 over the phone because I had more than one claim. The representative was very helpful. The contractor came out in about a week. The quality of work was excellent. The time to come and diagnose the problem was quick. They were able to settle it quickly. To get the problem resolved was a little longer, but they were very professional, very courteous, and they responded to the initial claim quickly. They didn't repair it but they gave me a buyout. The dryer and the washer were both very old, so the parts were not available for the washer. Then they turned around and said they were, and there was the one part they were waiting on, so I got a buyout on both of them. I still have to go to the laundromat. I haven't taken care of the installation yet because I can't afford it. The money they gave me was not the full amount.

The latest contractors I had through 2-10 were nice and good but they couldn't fix my washing machine. They kept saying it was fixed but it was still pouring water out of it. I hadn't had a washing machine since Labor Day, but 2-10 did a good job and made it right. They replaced the washing machine and I’m now waiting on a check from them. They didn't pay for the full amount but it was enough to pay for a little over half of it. The claim process could’ve been a little faster though. Other than that, I’m satisfied.

I submit my claims to 2-10 online and someone contacts me. Thus far, I've had two claims and both were rectified immediately. I’ve had nothing but professional experiences out of both of the contractors that I’ve dealt with.

I’ve had to use 2-10 quite a bit due to a bad contractor, an old condo and someone who didn't tell the truth when I was selling the condo. They’ve been very good about working with me, so it’s been a pretty good experience even on emergency situations as far as not having heat. Also, some contractors have been very good. A few have not been great, but it gets taken care of immediately by 2-10.

Every claim that I’ve ever had with 2-10 has been 100% topnotch and everything has been resolved. I’m taking them to my new home. I would only have 2-10.

When I called my issue in to 2-10, I had an issue with a 2-10 representative who was telling my claim was not covered. I knew it was covered because I had already looked through my coverage. Once she looked at my warranty again, she told me that my claim was indeed covered. 2-10 should make sure that their reps are knowledgeable regarding what's covered and what's not. They should make sure they know the processes and procedures and that they take a look at their client's account prior to making a decision.

My spa wouldn’t show any power. The contractor came out and looked at it, and tried the breaker switch, and then, figured out that it was one of the pumps, the circulation pump. The contractor was really good. They had to get the part in and once the part came in, he took care of it. I've had coverage with 2-10 for over five years. Most of the time, it was the vendor that they sent out. We’ve had some issues with them. We paid them the $75. They looked at the problem and they said, “It’s this,” and then, we never heard from them again. And a couple of times, they’ve had to send out a different contractor. But we worked through 2-10 on the issue. The other thing is they keep raising the price for me, on the monthly premium, which, I think all of them do.

I had a dishwasher that went out and I submitted a claim to 2-10 Home Buyers Warranty. However, the company that came by to check it down did not know what they were doing. Their tech had to order a part but then it took two weeks for him to come back. When he did, he said that he had ordered it on "Monday-ish". I asked "Monday-ish?" and he said "What is today? Wednesday?". I said that it was Friday and he then said that he ordered the part that Wednesday. I told him he just said "Monday-ish" and he responded saying that was close enough. I told him that i was told by the contractor that the part was ordered last Friday. He then said maybe it was on that day. He added that he checked on Google and if the part he got doesn't take care of my issue, then we probably have a crack in our tub.

We got the water heater replaced recently, which I called in at 2-10 and the contractor was able to resolve the issue. However, there was a misunderstanding and we had to have them come back out. 2-10 had told me specifically that we wouldn’t be charged the $60 for that recall, and that wasn’t communicated to the contractor. They honored it ‘cause they understood, but if I hadn’t made that point, they would’ve charged us twice.

Submitting the claim with 2-10 was easy. I just go on to their website, fill out the claim report and submit. It was fairly simple. Getting somebody to fix the issue was the problem. 2-10 has been awful. They never call you back and tell you you got an appointment, and the contractor would show up late. The contractors say they can come out between 1:00 and 6 o'clock but then the guy came to my house three hours late.

I was not really happy with the way our claim for the garbage disposal was handled. The guy from the agency did something and said the garbage disposal needed to be replaced. He also said he'd be using a builder's thing but he didn't want to work with the existing one. It wasn't what he wanted. I told him that I didn't want to have an old, backdated one. I would at least want what I have. If I want an upgrade, I'm ready to pay extra. But I was not asking for an upgrade, but I didn’t want to downgrade. I said I'd call the agency but he said he didn't have time. I took half a day staying at home to get it done but he said he didn't have time for me to even make a call to 2-10. So, I just had to tell him to go ahead and replace with whatever I have currently existing. He charged me additional 40 on top of the $75 deductible that I have.

We're only a month into having coverage with 2-10. We had a little rough start and had a whole series of issues that occurred very quickly within a week. But we ended fine. When I had to submit a claim, I went online and asked for a service representative to contact me. They gave me a name and I was told that it would take in upwards of two weeks but I couldn’t wait. So they put it out there again and they had nobody. So 2-10 told me to go get my own contractor, and just call with the diagnosis and they would cover it. The bill was 900 and some dollars, and 2-10 initially, only paid around $100 to $140. But then after I’ve called, and they looked at it, everything went fine.

Since March of 2019, we've been with 2-10 and it has been quite efficient whenever I make a claim with them. I do it online and it's very simple. For the three claims that I made, the timeframes for the contractors to come out were pretty much within about a week. All of the contractors have been excellent but we have one claim that we still haven’t closed. That's for our ceiling fan. The contractor was very helpful and very willing to help me. But the claim came with a replacement. 2-10 tried to give me a fan that was cheaper than the actual cost I was paying for the service call. I had a high-end fan that they were trying to replace with a piece of crap fan. Other than that, the claim for our microwave was fine and the contractor did a good job with that. The one for the stovetop was fine too.

We've had a terrible experience with 2-10 Home Buyers Warranty for the Viking dishwasher claim we had recently. Our dishwasher stopped working and I called 2-10 right away and told them that we have a little baby. We gotta sterilize bottles and having this dishwasher is really important to us. 2-10 gave us the name of a contractor that would be reaching out. The contractor said our appointment was gonna be at least three weeks. I asked if there would be anything I could do to get the job done sooner. The contractor then responded telling me to call them regularly as they might have cancellations.

I called 2-10 about the sump pump for our laundry. Every time it would pump off the water, it would flood the basement, and the sump pump was supposed to suck out the water and push it out of the house. However, the contractor said they wouldn’t cover it. Apparently, it wasn’t covered by 2-10. That was the second time that has happened. Also, I called and told 2-10 that my AC was messing up. It was not pushing air cold throughout the house very well. It was working too hard but it was not doing its job. The guys went out there and they just looked around, told me to change my air filter, and left. They didn’t fix anything. I didn’t bother with it because I didn’t wanna pay them another $100 just for them to walk around the house and tell me something I already knew about. I feel like it’s a scam.

We have been with 2-10 for 12 years and when I submitted a claim, everything went pretty fast. The interaction with the contractor was fine and the issue with our air conditioner was resolved.

First of all, I fell scammed from them over the phone after I spoke with person Justin ** and he was very nice, however the beautiful word that he was a referral to it, it wasn't real, and I will tell you why. Schedule service to check my Air conditioner, a guy came, I paid my $100 initially, he didn't do anything because he said that he couldn't because he will need to order a part to replace, ok, I get. I will a few hours and call 2-10 and lady name Vitoria told me that the part that was cracked the order has been in place, but I need to wait around 5 days for the Company (Comfort Zone) contact me to make the schedule arrangements, I said, ok.

My recent claim to 2-10 regarding my refrigerator was great. It was fine. The contractor came in and he was courteous. He got it done in time, so the result was great. My interactions with 2-10 were great as well. I work for the Navy, so I recommend them to a lot of people too.

I make claims over the phone at 2-10 and the experience has been acceptable thus far. I've had pretty good success and response time from contractors, though with some, I've had to call them several times. Some even flat out deny services because they said they no longer deal with 2-10. Recently the contractor contacted me within the day, but they were out a few days later. I liked their willingness to get it done the correct way.

There was snaking that was done through 2-10. The workers did not have the proper equipment with them. They needed more than what they had brought with them. So, part of the time was used up for them waiting for the equipment to get here. But they were great. Their equipment had some problems, and they were both going to talk to the owner the next day about the equipment that was sent out.

We’re having a horrible experience with 2-10 Home Buyers Warranty. We put in a claim and they sent out two separate plumbers who said that they knew that we had a problem inside the house and we are on a well system. Those plumbers said that they didn’t work with that kind of equipment and they left. We talked to 2-10’s customer service and they told us about the out-of-network way that we could go. We had a plumber come and give an estimate for the repairs. In the meantime, the situation got worse where we had to act very quickly. We had brown water and no water pressure, and I couldn’t get through to anybody. We were on hold for an hour at one point and when I finally talked to somebody, they said to send the email with the estimate. This was over a week ago and to this day, nobody got back to us about our estimate.

My microwave would turn on, but it wouldn’t heat the food. I submitted a claim to 2-10 Home Buyers Warranty and the first tech that came out walked in, looked at the microwave, and walked out without much whatever. I called back in later that afternoon, and whatever he put in was confusing to 2-10. I guess the report was written up with all the needed parts, but at the same time it was written up that it needed to be replaced.

Thus far, I've had no problem with a couple of claims I have filed with 2-10. Submitting them was easy. Recently, I had a claim for my refrigerator and everything went fine. I just took the money and bought another refrigerator.

We've been with 2-10 since July when we moved. My wife chose the home warranty through the recommendation from our Realtor. We figured that he is well-known in the area. We just moved from California to Texas, so we had pretty much had no idea what kind of companies represented homes out here. The 2-10 website is pretty easy when we have a claim. I went ahead and set up a claim in August for our pool. I got quick responses through email and the repair company also called me quickly. Everything was pretty much fixed within 10 days. It was a very speedy process. The gentleman who came to do the repair was very knowledgeable. He helped me with a couple of questions with the pool itself because I've never owned a pool.

I've been with been with 2-10 for a little while now but I'm not real happy with the service. I get people that don't get back to you. Very slow response times. They usually don't have appointments until like a week later. It's ridiculous. We got something leaking and 2-10 only has one vendor. That's a problem. I'm not happy with that. I get a company called Barnes and they tell me, "We can make an appointment. It's like a week later." It doesn't work that way, not when people have an issue. Also, the guy requires you pay cash upfront, which is absurd. 2-10 has to get new vendors. They're terrible. They don't pay for anything. They make it real hard on it.

I've had 2-10 home warranty for about 2 years now and whenever I submit a claim, I always do it on the phone. I prefer talking to someone and it's very easy. In a recent claim, I called about the gas water heater. The technicians who came out were fine and there has been no problems at all since the repair. I'm very happy with the service done. Everything's going well with 2-10 and I also recommend them to my clients as I'm a real estate agent.

I was having some electrical issues at my house and I was originally trying to get it fixed myself. I didn’t realize it was the circuit panel itself. I thought it was an air conditioning issue. And when I figured out it was the circuit panel issue, I offhandedly mentioned to my air conditioning guy I was working with that I have a home buyers warranty on my house. And he told me to call all them to see if they would cover it. It was super easy to submit the claim with 2-10 over the phone. I was having a little bit of issues with the contractor at first, but the actual warranty side of things was great. Since the repair, everything is great. The only side issue I have is they had to replace the whole circuit panel, so they had to rip a whole portion of my drywall off. I understand it was an electrician contractor that came out and did the work and they’re not a drywall repair company, but there’s still a massive hole on my wall.

My Kitchen ceiling fan light kit wasn’t working and after the technician reviewed the issues he stated “I’ll get back with you. I have to order the parts.” I didn’t hear back for two weeks until the warranty company called to check in on the claim. They stated the technician was unable to find the parts for your fan and you have two options. Take the payout of $270 for the fan or have our technician find you one comparable and he will install it.

I took over 2-10 when I bought this home at least four years ago this month and I’ve been very happy with them so far. Submitting a claim has been quick, easy and efficient. I did them all online. My air conditioning guy was terrific and the price was fair. If I had to replace a garbage disposal plus the kitchen faucet plus the concealed leak, it would have cost me $700 alone just on that one situation. So, for the $900 that I just renewed, which will be in effect the end of October when the new one kicks in, it’s really well worth the money. I was very pleased.

I generally do claims at 2-10 online, and it’s sometimes harder to find the serial numbers than to actually submit the claim. They had to order a panel for replacement because of a broken door, so they came in, diagnosed it, ordered it, came back and put it in. It was very smooth. It just took a while for the part to come in.

The subcontractor 2-10 Home Buyers Warranty sent out for my snaking issue was pleasant, but he told me that I had to take the sink out myself for him to do anything. He told me that in order to see what he needed, he needed me to make him an access hole in my house, which I couldn't understand. At that point, I just did the work myself and canceled the claim. It wasn't what I was looking for, but luckily enough, I'm handy. If I was a single mother that didn't know how to take a sink out, I don't know how anybody could be held accountable. That's the whole point of a home warranty and what happened with my claim was less than ideal. Other than that, I called and spoke to a representative at 2-10 when I filed the claim and my experience with their company was great.

Whenever I submit a claim with 2-10, it's easier to do it online than it is waiting on hold for 30 minutes on the phone. The only time I have no choice but to do the hold is if I when have to do an amendment to a service that was already completed but I'm having the same problems just a few weeks later. Recently, I filed two claims for the garage opener and the first tech who came out was very helpful. The second one was a little dismissive because I didn't know the door itself wasn’t covered and that wasn’t really clear when I bought that additional coverage to the plan.

Our pool pump went out and I submitted a claim with 2-10 Home Buyers Warranty online. It happened on a Friday and the contractor was here by Tuesday. He was very polite and he came at the right time. They had to get the 2-10 Warranty approval for the new pump and housing, which took about a week. So they came and installed the new parts a week after. It has been working great since the service.

We researched home warranties because we had a septic system that we were trying to make sure that we had the best home warranty package that we could get, and 2-10 was the only one that offered that. So, we've had their coverage since June of last year. My only complaint is that sometimes their phone system is overloaded and I get disconnected. Also, I had one gentleman that was having a bad day, but I was having a bad day. Otherwise, 2-10 has taken care of us.

I had an electrical wiring claim with 2-10. I called them through their representative. They then sent City Electric who was professional. They resolved the issue. I will consider renewing with 2-10, but we’ll see how it goes.

Everything went relatively well in a recent claim for my swimming pool. The contractor who worked on it was very professional. They solved the issue and they did what they said they would do when they would. However, I wouldn’t say that 2-10 was the same. There was no follow-up and no information. It required us reaching out to them multiple times, as it did with the previous. I've had 2-10 home warranty for about 3 years now but as soon as the warranty ends, I won’t be using 2-10 any longer.

Our toilet wasn't flushing right, and AHS sent a contractor who augered it out and reset the level in the tank. It's an older toilet, so it takes a larger amount of water. So they just recommended a replacement. The tech was good. He was able to fix it in a single trip.

2-10's reps were helpful. I submitted a claim with them recently and they assigned Protection Plus to come out. The tech was a pain to deal with and things were a little rocky at the start but it ended up getting fixed. I went through three different contractors because the first two never contacted me, and the initial time the contractor came out, he didn’t really wanna do the work because it wasn’t cost-efficient to him. I don't think he should be telling me that. But then, 2-10 told him to change out three of the breakers. He just wanted to do one of them and they went ahead and told him to do the other two. It fixed the problem, but it took entirely too long. All in all, 2-10 needs to pick better contractors.

My recent claim with 2-10 Home Buyers Warranty on the faucet was not to my expectation because I was expecting that they would fix it, but there seems to be a limit on the faucet value. What 2-10 did was they just refunded the amount that was applied. But otherwise, I was assuming that they should be covered because they said they only covered very basic versions of faucet. So, that doesn't go well with me. I had to call in. I had to justify and I had to ask them why because they said that was the only top of the line service agreement they have, and because I have the supreme. And then it only covers 125 something. A faucet doesn't come that cheap especially for the kitchen sink. So, I had to put that or get it done from outside because I just wanted a very basic version of a faucet getting replaced with the standard one from my perspective. It was a pain.

I purchased a home, and 2-10 warranty came with it after the purchase. I have heard a good word of mouth about the insurance. I've been with them for two years now. When you need to submit more than one claim belonging to the same category, it becomes complicated, you have to make a call. But otherwise, if you just have a single problem, it's very easy online. It's good. And I received an email regarding when to expect the contractors out.

We've had 2-10 Home Buyers Warranty for six years at this house and six years at our last house. My wife usually submits a claim online and gives 2-10 my phone number. The interactions with their reps usually take a minute or two. Our refrigerator claim went very well. The tech was very quick, made the assessment on what he needed, and then came back a few days later with parts. The ref is now working fine.

I’ve been with 2-10 since I got the home in 2016. I had several claims where someone came out. Once the claim with 2-10 was in motion, it was solved quickly. Everything was okay until I had to enter a claim for my washer. That was where my experience got really sticky. I was tossed around quite a bit and I received some wrong information.

My hot water heater wasn't working one time and I submitted a claim over the phone to 2-10 Home Buyers Warranty. The contractor who came out was awesome. He had to come back a second time but then he was really fast. 2-10 replaced my heater and the new one has been awesome since then.

Our interaction with the contractor that 2-10 sent regarding our ceiling fan claim was very good. I submitted the claim online and the process was easy as well.

I had used 2-10 Home Buyers Warranty before and when I was moving into a new home, I used them again. Submitting a claim has been pretty easy, but sometimes, I had trouble with their system. The biggest thing I've noticed is they can't pull up my warranty easily. Every time I've talked with someone, they have trouble finding my account and they have misinformation, like they'll have my old contract, when I had home warranty before. So, they won’t have the new contract then it leads them into a whole bunch of confusion. Sometimes, I've had to call multiple people until eventually, someone figures out what my account is. Having really updated information would be helpful.

Recently, I had a refrigerator claim submitted to 2-10. It had some buildup around the fan, and the motor on the fan stopped working. And so, my fridge side of things went down. And so, I called that in to 2-10, and they took my information and got somebody set up pretty quick. The contractors came out and replaced that, and cleaned it up. And it was all pretty smooth. Everything was fine. I had that same appliance company come out and take a look at my dishwasher just last year too. I had no issues or complaints.

It's relatively easy using the online form of 2-10. We get notified once when the contractor has been contacted and dispatched. We get email and possibly text message notifications on that. The majority of their contractors are very professional, courteous and on time. The pump had stopped functioning and the contractor was dispatched. He came out, inspected it, found the information, explained to us what was wrong and what he was gonna send back to 2-10 and that he was gonna have to replace the pump. And then he came out and replaced it within 48 hours. 2-10 has been a very good experience and it was a good decision on our part to use them considering we bought an older home. It was a good investment.

I had a drainage issue in my bathroom where someone had drilled a hole through the wall and it hit a drain pipe. It was causing a leak and it had to be repaired. 2-10 set me up with the same company the past two times and the same guy came out. He was fantastic. I’ve had him come out to the house twice on issues and he has been great. They fixed it in the same day, but the most time spent was waiting for him to get in touch with 2-10 and get approval for the fix. The repair took 15 minutes, but the whole claim took almost three and a half hours. I would recommend 2-10, but they gotta fix that timing issue. That’s a huge problem.

Our realtor recommended 2-10 and we have their warranty since May. One day, I turned on my washing machine, came upstairs, and heard a weird noise. When I came downstairs, there was a puddle of water on the floor. There was an issue with our gas water heater and at first, I tried calling 2-10 to submit a claim. But I was on the phone for a long period of time and I kept getting the automated message recommending going online. It was 4:30 on a Friday and we wanted to hopefully find somebody sooner than later. Until then, while I was on hold, I went online, did all the steps, and that was faster.

I called 2-10 for our garage door that wasn't working and the contractor that was sent temporarily fixed it for us. According to them, it had nothing to do with the track. It was all about the door. Because of that, it’s wasn't covered so it really wasn’t fixed. But I was satisfied with the contractor's work.

I had a plumbing issue and the first people 2-10 gave us came out, looked at it, and said, “We gotta get everything okayed.” But we never heard from them. And even though I called them numerous times, nobody would answer. It was very important that I got a hold of them. A couple weeks went by without anybody answering. So, finally, I called 2-10 and told them about it. The representative tried calling the contractor and he got no answer as well. So, he said, “Well, the only thing I can do is we can reschedule this with somebody else.” That was fine with me because I didn't like the attitude of those people. 2-10 rescheduled it, and I had no problem with the new people. They came out, called and talked to 2-10 about the plumbing issue, and took care of it. Everything was settled.

For my claim about my swimming pool, 2-10's contractor provided marginal service as it took too long to get something fixed. It was six weeks to get somebody to do something. I finally gave up and had my pool guy take care of it. It cost me $1,600.

I recently moved to Indiana and and the home we purchased was 15 years old. The heating system, cooling system, and all the appliances were original to the home in 2005. So, we felt that it might be a good idea to get a home warranty in case those things started to go out. I was a realtor in Pennsylvania and one of the 2-10 representatives would frequently come into our office to talk about the home warranty. 2-10 is one home warranty that I was familiar with and originally, I had gotten it 'cause I thought it was going to have the free lock and key. In Pennsylvania, there was up to $150 of rekeying. But apparently, in Indiana, they don't offer that.

Hot water heater quit. Plumber was paid the $100 fee to give a quote. 2-10 does not pay much to the plumbers for installation, so the crooked plumber they sent had to add false charges for "not being up to code" to make their money. I had the county inspector tell me the plumbing was up to code. When the plumber arrived, with the new hot water heater, they would not even leave the water heater unless I paid the extra $608 upfront. The plumber and 2-10 still insisted the extra $608 must be paid before they would even leave the new water heater! I asked what can be done to only have a standard installation, and was told I had to pay the $608!

Everything went fine with my electric cooktop. I called it in at 2-10 and everything was good. I've had them for about three months and I would recommend them.

2-10 was what the house that was being sold had. We had a water backup when we first moved in, and I had a plumber out for it. I did the claim online which was nice and easy. The techs were cool and they did their job well.

There aren't many people in my area that 2-10 can contract out. 90% of most people nowadays have Jacuzzi tubs in their houses and 2-10 need to get some more contractors. It's hard for them to find good contractors too. Some of the ones they've sent I could tell that they're bottom of the line. My Jacuzzi tub has been leaking whenever I turn on the jets for almost six months now and 2-10 still can't find anybody to work on it. They suggested I pay out of pocket and try to get myself reimbursed. There's a thin line there and I don't wanna cross that with them because knowing my luck, I'd end up getting on the wrong side.

I just had my one-year anniversary with 2-10. Before, I used American Home Shield and I started out being happy with them, but then their service went downhill. So, I was ready to try somebody new and my realtor recommended 2-10. Recently, I had a problem with the icemaker in the refrigerator and my service request started off a little shaky. I requested for a certain technician because I had good experience with them before but for some reason, they didn’t call me for three days and we had to go with somebody else. Meanwhile, the refrigerator was not working at all and stank to high heaven because the stuff got into the plastic.

The AC wasn’t throwing out cold air. I called the 1-800 number for 2-10 Home Buyers Warranty to file a claim and their claim reps were good. The contractor came out two different times. Initially, they said it needed Freon. 2-10 kept calling the company and going back and forth with them if it was cheaper to just replace the air handler. It was a big, long waiting mess. They resolved the issue and we got cold air, but the air handler wasn’t installed correctly and a month later, there was big leak. 2-10 did a re-call with the company and they came back out. They said they fixed whatever the issue was. We haven’t had an issue since, but they were definitely a stressful company to work with.

The element on my oven went out recently and I submitted a claim at 2-10 over the phone for it, and it took three days for someone to come out. The contractor was polite. He explained to us what happened and was great. He took care of everything that same day.

We've been with 2-10 Home Buyers Warranty for a few years now. It looked like a good program. I normally submit a claim over the phone and the process has gone smoothly and quickly. The reps I've worked with has been good. They usually send a tech out within 24 hours. They’ve been good about that. When the exhaust fan went out, a gentleman came out and repaired it. It has been okay now.

I’ve been with 2-10 Home Buyers Warranty for close to four to five years and I’ve called them numerous times for our air conditioning. It was wonderful. They came out. They were very timely and they took care of it. But this last time with this water heater, the vendor that they used tried to totally gouge us for over $1,000. The guy put in the claim saying that he had to reconfigure and make all our water up the code, which was all up to code. He was gonna charge the 2-10 $2,000 for our hot water heater to install, and then that was gonna cost us an out-of-pocket of 900 on top of what they were gonna pay. We negotiated a buyout through the 2-10 ‘cause I would not pay that money. It was ridiculous.

Submitting a claim with 2-10 online is very straightforward. For our recent claim, the service technician was professional and he got the unit working while he was on site. It went great. But two days later, the unit broke again so we initiated another ticket with 2-10 for the same thing. The only real gripe I have with it is the two deductibles, but that's not a huge deal.

I've been with 2-10 for two years now, since I bought the house. I made a claim for my refrigerator and it went well. The only issue I have was the guy did not fix the handle that was broken off the fridge. He said, “You didn’t put it in the initial request.” But the fridge is working well.

2-10 was an additional item that was brought up during the purchase of the house, and it has worked out fine for me. I’ve only done one claim so far, and I logged in to their portal and filled out the form questionnaire. The contractor set up a schedule, and he showed up during the expected time frame. The claim was for a refrigerator, and he decided he needed to order some parts. He did and a couple of weeks later, he called back to schedule the return and put the parts in.

A lot of the appliances in the house are old and I figured they’re probably gonna break down soon. So, I opted to keep the warranty with 2-10 that came with the house when I bought it. Recently, I had a claim for my dishwasher and they got a contractor set up after two days. Then it took a little while for that guy to set the appointment, but everything worked out in the end. He came out and initially replaced the latch, but after consulting with the company, and the fact that I had other repairs that needed to be done, 2-10 opted to just offer me a new dishwasher. What they do is they’ll offer you either a new appliance or money in lieu of it. And I took the money because I wasn’t sure I wanted that particular dishwasher anyway, and the money was pretty much the same as what they were gonna give me for that. So, I figured I’ll hold on to that and make a decision later on. Other than that, the contractor they sent out was great.

We had the Freon refilled in an AC unit for one of the rental properties. The property has been covered by 2-10 Home Buyers Warranty for about two years. I submit claims over the phone and they give me the service provider, but it’s very hard to get the contractors on the telephone and to get them to return your messages to when they're gonna come out and set appointment. It takes them 24 hours to reach out to me and I always call before that. Also, the contractors that 2-10 sent out were terrible. They're not courteous and prompt. They do not return phone calls. When setting up an appointment over the phone, the rep from AC company answered it with a kid in the background screaming. Also, we were not sure of what happened between the tech and the actual repair paperwork. They could never tell us what was going on. I told 2-10 about them but I never heard anything, so I had my homeowners to cancel.

2-10 has always been wonderful and we were with them for 17 years. We just cancelled because we sold our home. I never had any problems with them. I submit claims online and my husband would do it by phone. The representatives we spoke with were very polite, professional, courteous, and friendly. I never had anyone who was curt or short with us on the phone. They were always very good. When I put a service call in, they would contact the vendor or whoever’s gonna come out to see us and it always went smoothly.

Our claim with 2-10 Home Buyers warranty for our heating system was a little longer than I had preferred. The first contractor that 2-10 referred me to took forever to get a hold of. Once I got a hold of them and made an appointment, they didn't show. I tried to call them back a couple of times and then I had 2-10 issue me a new contractor. The new contractor who was sent was excellent. After we ordered and got a hold of the unit that needed to be replaced, the contractor kept more in touch with me than 2-10 did even though they weren't sure what the status of everything was. Overall, going with 2-10 was a good experience. Everybody that I was in touch with, except for the first contractors, was great.

I had several home warranties and I wasn’t happy with them. As a retired realtor, I talked with a 2-10 agent and then I gave them a try. I've had 2-10 for about 3 years now. In my first year, I had no serious problem. Last year, I just had a toilet handle issue and they sent someone out really quickly to fix that. But sometimes, people have those problems where everything seems to go wrong. And unfortunately, this is my year and everything is going wrong.

Submitting our recent claim for our electric water heater to 2-10 went great. Interacting with their reps as well as their contractor were good experiences.

We had an electrical issue where 2-10 didn't help us out. Our electrical box was melting when it was opened, and nobody knew that when we first moved in here. And I'm not satisfied with how that all went down. They paid us 25 cents on the dollar of the cost of the replacement of this, and we had to have two new air conditioners. So, overall, I wasn't happy with that part of it. But our recent claim regarding the internal hose bib was real fine. The person who came was great and everything worked out fine. Submitting the claim was fairly easy as well.

I would not recommend this company. The service providers were limited in my area. The service provider charged fees that were not explained by 2-10, additional charges for credit card use and a sales tax on the service fee. The service provider's work was below par and another contractor had to be called to come in to fix his work. The service provider advised 2-10 that my refrigerator needed to be replaced; only to have them deny the claim. Eventually they approved the replacement of the refrigerator but it has been more than 3 months and I am still waiting on the unit to be delivered. When I call the number, the first line of contact is Customer Service, each rep has to read my entire file (which is long) and then take time to express empathy that I have had "so much trouble".

It took three claims with 2-10 to get a contractor for my washer. The first two didn’t work out. But the reps were good and the claim went well.

When we bought our home, we told the selling agent that we needed home coverage with the agreement. They said that 2-10 Home Buyers Warranty was the best one in the area and that was what they agreed to purchase for us. The house we bought had been unoccupied for almost a year and after we moved in, there were a lot of things wrong. The refrigerator died after a month so we submitted a claim for that. We did it online and the process was pretty good. Then, they sent two guys, but they couldn’t agree on what to do. Also, Cooper Appliance was good, but a different guy from the name on the phone showed up in his own private vehicle. He was a really nice guy, but it didn’t look right and I don’t think this other contractor was legitimate

In a few days, it'll be two months that we've been without a washer. I have two young toddlers and it has been a horrific experience. We have a washer-dryer combo and the washer was leaking. The first contractor came out right away and diagnosed the issue but didn't submit a complete diagnosis. Then he went MIA and 2-10 had to send out another contractor because they didn't have a complete diagnosis. I don't know what that means though. They never really explained exactly what they needed to complete the diagnosis. That delayed us for about a week and a half.

The 2-10 contractor came and fixed the refrigerator on the 12th and my overall experience so far has been great. Their claims rep was very nice. I was given the phone number of the person just in case and I ended up having to call the company. But once I spoke with them and got them the information, they were out there within three or four days. The work done was good and the icemaker is working.

The claim regarding my washer went very well. I called this in and my interaction with the representative was very well. The contractor was very respectable and professional too.

We've had 2-10 Home Buyers Warranty since we bought the apartment in May this year, and the other one was August. If the claim is complicated, I call and speak to someone. Otherwise, filing online is fine, it's the easiest. We had a garbage disposal that stopped working and a hot water in the bathroom sink that was leaking. I filed two different claims to 2-10. There was something stuck in the garbage disposal and the plumber fixed it in 30 minutes. They cleaned it and removed it, and it worked. As for the bathroom sink, the plumber had to come back because they had to order the sink and the faucet. And then they turned off the water in the building, so that took them a couple of hours. I’ve had issues with the plumbers. They scheduled a time and they didn’t come, they came a day later. I wasn’t terribly happy with them.

The 2-10 service guys are horrible. I had a guy come to do an attic fan and said, "I don't know. I can't fix this." The guy who came over for the sump pumps also said, "They don't pay me enough. I'm not gonna fix this," so I had to call someone else. Their contractors are all the same, they just can't deliver and it wasn't worth waiting three weeks for one of their guys to show up. I don't know if they're all too busy and they hate 2-10 or they just don't want to do the job. None of the contractors like 2-10 very much. 2-10 need to figure out something, maybe pay them more. Other than that, Mark Lewis does a great job in keeping everything under control.

We got 2-10 Home Buyers Warranty when we bought our house. It was set up through the buyers from the sellers and we've had it for a month now. When our gas water heater wasn’t lighting, I submitted a claim online and it was a super easy process. 30 minutes after, the contractor called me and they came out the next day. The technicians were super helpful and were super cool. They ended up having to replace the whole thing. I had to order it and they came back the day after. Everything was really good.

Water was dripping from the faucet in the bathtub and also, water wasn't coming out from the other shower. I submitted the claim online to 2-10 and initially, someone wasn’t gonna be able to come because the contractor was on vacation. 2-10 dispatched somebody else but it was only a couple of days. The technician was great, very nice, professional and knowledgeable. I was very pleased and overall, it was a very smooth process. I would recommend 2-10.

Took the first shower in my new home day one; water leaked through the baseboards. Arranged with 2-10 Warranty for plumber for repair. He removed the shower head. According to Brianna ** of 2-10, she at first said that I replaced the shower head, which I had not done, so 2-10 wasn't liable. I sent her a copy of the Home Inspector's report which was very thorough and made no mention of shower leaks.

New Homeowner Experience with 2-10 Warranty!!!! This has been the most horrible experience with any corporation I have ever had. 2-10 was recommended to us by our realtor which I wish he NEVER WOULD HAVE. My experience started on 9/12/19 when my husband called due to our A/C going out on our downstairs unit. We had a contractor from “Air Design A/C & Heating” come out 9/13/19 who supposedly fixed the compositor. That same evening when the A/C unit would cut on it was making all the lights in my upstairs flicker. So, called 2-10 again, requesting an electrician and another A/C contractor due to me finding out the first company sent on on the 13th list their BBB accreditation in July 2019. Yet 2-10, still sent them out as a recommended company. Terrible!!!!

I filed a claim to 2-10 because the fridge just quit in the middle of the night. I got up on a Sunday morning and there was water all over the floor. So, I unloaded the fridge and kept it on to find out. So I called the repair people, and they came out and tried to look at the problem and see what could be done. And then, they tried to order parts, couldn't get parts, and it would've cost them over to order it to get what parts they could get than the cost of another fridge. So they just said they'd just give me the money for it. They gave me a check for $900, and we used that towards buying another fridge, and we bought a new one from Lowe's.

The refrigerator recently quit working as it wasn't cooling. I called 2-10 and at first, I felt like they were just trying to give me $100 and get me to not file the claim. But then after I said, "That's the whole point in having the insurance," the rep went ahead and let me go for it. The technician that came out was super nice and I liked him a lot. They had to get a new panel board and he had to call the home warranty people to get it approved. The refrigerator was older and it had been sitting in a new construction that had never been lived in. The part was discontinued, but they were able to find it.

I submit claims depending on where I'm at and what I can do. More than likely, we do it through a representative because we use it on my phone. I'm satisfied with who 2-10 sent out, but the process of whether it's gonna be warrantied or not, I'm not very happy with. They give very little detail whether it's gonna happen or not. I had two contractors for just the water heater and the second one was good and very courteous. One of them came out. "Oh, yeah. It needs to be replaced." Well, I saw that it needs to be replaced. How do we know it's gonna get replaced? I got no answer. It was like a fight to get it replaced, and all I wanted was a regular tank. There are only two people living in the house. I don't need solar. I don't need anything fancy. I just want a regular water heater so it wouldn't blow up in my garage.

I filed a claim due to the deterioration of the rubber seal that seals the French doors that close. It was forming moisture on the door and dripping down a little bit on the freezer door. I contacted 2-10 and shared with them what was happening, and then they called the service person. He was excellent. He came on a Friday and he came back out on the following Tuesday. The fridge is doing better, though there's still a little moisture but a lot less that's occurring on the door, and that could be common during these warm seasons.

I was offered the 2-10 Home Buyers Warranty and paid for it through my services when I bought the house in February. When I submitted a claim, I couldn't make it online because the payment didn't go through, so I had to call and do it. Once I called, they were able to process the payment and continued with the claim. Every single time, they were very adamant and quick. I’m a contractor myself, so I know when you're going to multiple parties, it takes time. There were multiple issues wrong with my unit. The contractor came out and said it was struck by lightning. So, once they got the main thing they thought was wrong with it fixed, they were able to lead back to other little issues that the lightning had also damaged.

I phoned in a plumbing claim to 2-10 Home Buyers Warranty. Everything went wonderfully. I had the contractors out a second time which was to be expected. Everything has been fine since then. I appreciated all the service.

We bought our house several years ago and 2-10 was offered to us when we were buying the house. We would get the first year for free. Usually, we do our claims with them online but sometimes, we do it over the phone. Their reps over the phone are pretty good. But the experience of calling 2-10 is really not good because when I call and I wanna speak with a person, it takes me through automated questions and it’s always the same questions. It confirms every time if it’s my cellphone but it doesn’t save that information. It’s kind of hard to even get to that point of being on hold. If there was a direct way that I could just call and be placed on hold until someone answers, it would be better.

I called 2-10 to file a claim for the swimming pool. Typically, when somebody’s coming to service our house, they give us a time frame and they usually call 20 minutes ahead of time saying, “Hey, they’re on their way.” And the contractor for the pool didn’t. They just showed up. I told the lady from the pool company, “Hey, this time, can you make sure you give me a heads up so we know?” She said, “No, we don’t do that. We don’t offer that service.” I said, "It’s common courtesy." The lady was difficult, but everything went good towards the end. They were able to fix the problem, but we got into a screaming match. So far, 2-10 has always been great. We're now going on our third year with them.

So far, 2-10 Home Buyers Warranty has been doing a great job. However, with my gas water heater claim which I filed on the phone, the rep dropped the ball initially, but once they picked it up, they followed-up well. My interaction with the rep went extremely well, which is why I thought everything would have been handled, but it wasn’t. I had to call back the following week to get the problem rectified. The contractor was wonderful and excellent. He had to deal with a bit of a few problems calling it in as well, but I had no issues with him. He was very knowledgeable, quick and very timely. Everything went wonderful.

Terrible experience. My AC went out on Labor Day and today is September 17 and I’m still without A/C and I have the premium package. They don’t seem to care that it’s 100° here in Georgia and I’ve had no AC since September 1 and today is the 17th. Please don’t waste your money on this company. I could’ve done had it fixed for the money I spent on this warranty.

Our house was older, and I wanted certain things taken care of so I got a warranty. I submit my claims online and it has been fast. The last contractor bailed on me because he came down with the flu that didn’t have an ending to it, apparently. But 2-10 did give me the funds to hire somebody else. 2-10 has been fine overall.

I’m one unhappy customer. 2-10's contract is worded in such a way that I feel like I was cheated out of $75. The contract says I have the option where the limit is $400 on any appliance and I have to pay the service fee. For my recent claim, I paid $75 for the fellow to come out and diagnose the problem. He said that there was a leak in my cooktop and he was very helpful. He seemed very knowledgeable, too. After he diagnosed the problem, he said he'd get back with me once 2-10 figured out to bring us the parts or not. Then we got an email from 2-10 saying they couldn't find the parts to fix it so they would just send us the $400 maximum. Then they said they had to deduct the service fee from that, so I only got 325.

There’s a valve in our electric water heater that has a pop-up ball inside it, and it would stick occasionally. We'd turn the hot water on and the hot water pressure would drop off to almost nothing. It’d just be a thin stream of water. The first time it happened, it just cured itself and came back on. The second time it happened, it lasted for hours. The third time it happened after a couple more months, we took a video of it and showed it to the plumber. He said he’d never seen anything like it. Since then, we’ve had about four different plumbers and they couldn't figure it out. We didn’t want to go under 80 gallons, and we couldn’t get an 80-gallon tank. It was creating a problem. 2-10 couldn’t give us what we had and they wanted out of it, and so they sent us the check and we ended up taking the buyout.

I liked what 2-10 was offering. I've been with them for about six months now and setting up the claim online was easy. Within three business days, the contractor came out. The quality of work was fine and they had to order parts but they decided it wasn’t worth doing a repair on it. So, they mailed me funds to go purchase a new one. I received it after three business days. It's covering a large portion of cost for the entire dishwasher. I did have to add to it, but pretty much it covered more than I would’ve had to pull out of my pocket.

Our claim with 2-10 Home Buyers Warranty started off a little rocky, but it ended up being great. I called 2-10 and spoke to a rep. It was confusing at first. And then when we finally got the problem resolved, that representative handled the wheel. The first contractor they sent out wasn't good, but the last one was good. Instead of dealing with different people, I wish there'd be just one person to talk to or email directly to make sure nobody would make a mistake.

The buyers of my house wanted 2-10 Home Buyers Warranty and it's been covered for three weeks now. I filed a claim for gas water heater for the new buyers and everything was fine.

I'm on my third year with 2-10 Home Buyers Warranty. I typically call the representative first when I submit a claim and so far, the reps I've dealt with have been very friendly, very helpful. However, on a couple of occasions over the last three years, they’ve been slower than I would have liked them to be as far as coming. Some of that was because of holidays were mixed in the schedule, and some of that was because the technicians they sent out were backlogged. But when they came, they actually did a good job. In fact, my recent claim with them regarding my electric water heater went fine. They were able to resolve the issue.

Our recent claim experience with 2-10 was great. And if I ever need 2-10 Warranty and a plumber, that’s the same one I would like to use. He was awesome. I was impressed with his proficiency at what he was doing, and his personality and his attitude. And you just sometimes wonder if people are just BS-ing you, but he’s really good. And I felt very comfortable with him. The customer service of 2-10 was great as well. I didn’t have any complaints. My son also uses 2-10 for his home.