2-10 Home Buyers Warranty Reviews

I had an AC that wasn't working before we moved out of the our old house, and I’ve had a good experience and a much better experience with 2-10 than the previous company that we had for warranty. I submitted my claim to 2-10 online and they got someone out quickly. It was an easy process. The contractor came out and he fixed it. When we had a toilet once that needed repair, it took the other warranty company, American Home Shield, three weeks for them to get someone to come out. At that point, because it was taking so long, I went ahead and had to pay out of pocket and then get reimbursed. Then I got another instance where it took them a couple of weeks to get someone out. The service was horrible. So, based on that, we decided that anybody will be better than AHS.

My refrigerator claim with 2-10 was remarkably smooth. I was most impressed. The claim process online was very straightforward and easy to follow. The contractor was prompt at the whole thing. It was handled quickly and professionally, and I appreciate it very much. The promptness was amazing, and I didn’t expect that. I plan on renewing the warranty next year.

2-10 is an affiliated business partner of Long & Foster, the brokerage company that I work for, and I've been with them since July of this year. Recently, I had a leak that was discovered in the ceiling of my main floor bathroom. I have the two levels above grade and then a basement. At the time, I had overnight guests on the lower-level unit and they texted me saying that they saw a stain on their ceiling. I was trying to figure out where was that coming from and it turned out that the stain was coming from the main floor bathroom. On that very same night, my daughter came upstairs to my room and said that there was a bubble in the ceiling of our bathroom. That was on the main floor and there was something going on on all three bathrooms.

I stayed with 2-10 for over 15 years now because of their price and time. The representative I interact with over the phone and the contractor are excellent.

We've done a claim via phone call and the contractors that were sent out have been good. With the swimming pool claim, 2-10 was able to process the claim after a bit of a fight with them. It seemed that our initial claim was rejected for some reason, but we were able to get it sorted. They had to resubmit the claim and it went to a different group that is based in Colorado and then essentially, it was approved. We had an issue with the pool's filtration system and a faulty component but the filter seems to be working okay now. We were a little disappointed with the initial fight, but we've only had that claim and then we had another one for the dryer unit, which went fine. So hopefully, we can improve that moving forward.

We've been with 2-10 since 2005 and over the years, there were times that we decided that if we could get someone else and still not have any lapse in coverage, we would do so. We would always have issues with a lot of the same companies that 2-10 continues to use, like when one came and said he was going out to his truck, but he never came back.

I’m happy with 2-10. The service is prompt and at a good rate. I usually do my claims over the phone and all of their reps were great. My most recent one was for a clothes washer and the contractor fixed it on his first visit. Everything has been good with 2-10.

2-10 has a pretty hands-on system as far as the online submissions and they engage with the technical support in a timely manner. They let you know promptly once a company has been assigned and who that is. However, same with other warranty companies, 2-10 is limited by whatever contact information is given by their contractors. They also lower their price to get you in, and then they raise it when it’s time for renewal. Other than that, my engagements with them when I call the support desk, as well as with the contractors, have been great.

We had a 2-10 warranty put on our contract when we purchased our home, which has been covered for a year and a half now. We do our claims over the phone and everything has been fine.

We had a problem with the water heater not working. They sent somebody out here and they replaced the water heater, so that was good. And then we had another issue with a water leak and they got that fixed too. Everything was okay. That was all that mattered. We've been with 2-10 since we bought our house at the end of September. It was a home warranty that was through the purchase of the home. Whatever service that they did through the purchase, we didn’t have to pay anything, only the $100 deductible. So, it was okay.

As a realtor, I sell 2-10 policies and I also have it. I've had coverage for about nine years now and 2-10 has always done a good job. They got somebody out right away for my water heater, and they replaced it. And everything has been doing all right because it's working and hasn't blown out.

I had an issue where the motor had burned out on the furnace because there was a faulty fuse. The contractor 2-10 sent out came the next day. He was very efficient. We texted back-and-forth and he gave me updates. But he initially texted and said that 2-10 needed to supply a motor which was gonna take a week. If he ordered it, though, he could get it in a day. It was below freezing and we were in the house. It was really cold so I called 2-10 and asked if there was any way that the contractor could supply it as opposed to them doing it. They put me on hold, got the contractor on the phone, and confirmed that he could get the part. They approved for him to do that which was great.

I was able to get in touch with the company and solved the issue. Pretty good recovery.

Our hvac system went out. Because of the fine print, they’d only cover the $800 furnace. We still had to pay $1500 to the contractor. We had to sit in our freezing cold house for a month and a half before the furnace 2-10 ordered was delivered. Then, we discovered they ordered the wrong size furnace and wouldn’t cover the cost of their mistake. So we had to pay an additional $200. This home warranty is NOT worth your money. I am a very laid back, forgiving person. This is the first bad review I have ever written. I need to warn the world of how bad this company is.

I'm a real estate agent and I've been selling 2-10 for some time now. I've been using them personally for about five years. When we first started with 2-10, we had awesome service and we had an awesome rep named Emily who was visible. When she was there, we didn't have any issues. Now, that we have a new one and we haven't seen that one in years. When we call, we don't get any response. As a real estate agent, I usually tell customers about my personal experience when I try and sell warranties to them. Lately, my experience with 2-10 has been not satisfactory and I'm losing confidence. The last claim was pretty difficult. They just wanted to put a Band-Aid on something that they needed to repair. It just wasn't handled in a proper fashion. We got it taken care of but it was not an easy process.

We bought an older house and some things just come up. We got 2-10's home warranty and it's nice to be able say that you pay $75 then somebody comes out and fixed the issue or do regular everyday maintenance. That’s cool and the people that they have sent out so far were fine. But when you start getting into the nitty-gritty, I'm thinking that the money I paid 2-10 could have been put over something else.

My oven or microwave quit. It was working, and then when I went to put a pizza in, it wouldn’t work. I filed a claim and somebody came out within three days. He said it needed a new control board because none of the buttons on the microwave or the oven would work. He sent it in for 2-10 to try find the part. I had to call a couple of times over that and they handled it pretty quickly. It took three weeks to get everything fixed from the time I filed the claim. Overall, everything was fine.

2-10 contacted a contractor for our water heater and he came out. He ordered a new water heater because it was just too old and I guess rust was getting in the water and turning it brown. I'd have to check my emails to make sure everything has been done but we paid the $100 one-time fee and I'm pretty sure everything else was taken care of. We've had a good experience with that. The online way for submitting claims is very user-friendly too.

The 2-10 Home Buyers Warranty's claims process was easy. It was all done online. And as long as you do a bunch of things in one, it’d be reasonably priced. The interaction I’ve had with the contractors so far has been good. I didn’t run into problems of not being able to repair things in the first go-around and not having the right spare parts. And they even had to find a new dishwasher for us because they couldn’t source the parts. They took care of that and that seems to have worked out well.

We bought an older home and we had a plumbing backup. We had to fix some plumbing problems. The claim was very easy to submit. I went online and I spoke with a representative as well. My experience with their reps was good and then the guy came out and did an evaluation. 2-10 did a good job in this particular situation. It was a little disappointing because the warranty didn't cover everything and I paid for the difference. I’m just glad it didn’t turn out to be any worse because they capped it, so there wasn’t a whole lot of money.

I'm a mortgage lender. I've been in the business for about 18 years. 80% of my loans have 2-10 on it. All my realtors sometimes will try to put like Home Shield, and I'm like, "Nah. If we get a 2-10 on it, let roll with 2-10." I have a lot better experience with 2-10 with my buyers and they all seem to love it. When we moved in the house, the inspection came back great. Luckily we had our warranty with 2-10 in place. After this cold snap, the heat, for some reason, didn't click on. It was kind of an easy fix. We were laughing because it'll probably be three years before it even comes up. But we had three incidences come up. When we submit a claim with 2-10, they go through the process. Sometimes, I'm not even barely off the phone and I've already gotten a response. They would email out the confirmation.

There was something with the electric heating element, that fell in there, which shorted out the whole heater. Once I got somebody there, things worked out. It was just difficult to get somebody there. We went through about three different contractors. The first contractor didn’t replace water heaters. The second contractor didn’t show up. And the third contractor did the job and was professional. There should be an immediate response with the right contractor that gets the job done. Even after they identified what the problem was, they had to wait on the water heater, too. We had to wait on the company to order the heater, and then install it. I was with 2-10 for about 19 years but I am no longer with them since I moved.

I had a roof leak and so I called to file a claim. The contractor had to come to look at it and see how bad it was. He was very friendly and open-minded. Then it took about a week 'cause the contractor had to take pictures and submit it to the 2-10 home warranty people. Everything is going pretty good. I've checked every time it rained and I haven't seen a leak yet. I would recommend 2-10. They're straightforward and honest. You get the help quick.

I spoke to one of 2-10's people who was very helpful and I went with them because of the way she sold the warranty but she had left since then. When we moved into the house, we started sorting through all the things like getting services for the garden and the pool. About two months after we had moved in, we came across an issue with one of the pool equipment things. They gave us a hell of a time and went through two weeks. There was an immediate disapproval. But what really frustrated us was that it was very evident that 2-10 really didn’t put much thought into the denial of the claim. Their rep hadn’t contacted the contractor and spoken to him personally. She hadn’t looked at any of the documents we had sent through. They just didn’t care and it was like, “Okay, let’s give all of these claims a disapproval and then if the people really fight for it, then I’ll look at it.” Isn’t this why we have them for when something is broken down?

I had one positive and one horrible experience with 2-10 Home Warranty. One claim was for the plumbing and when the contractor came out, they uncovered some issues. They weren't sure whether they were gonna be covered or not covered. It took almost two and a half weeks of us not having a toilet. It was brutal. I escalated it on three different occasions. It went from one vendor dropping it because they said that 2-10 didn't handle it properly, to another vendor picking it up. When the other vendor picked it up, they said it wasn't expedited so there was no way that they could expedite it. They received it as a standard call. And at that point, we had already lost a week, not having it working.

2-10's claims process is one of the best processes that I’ve had because as soon as I submit my claim, I get a reference number, a referral number, and a follow-up number. But I don't use the website and I don't like the fact that they want you to go online. I always call and speak to a live representative because I believe in saving jobs. Other than that, I’ve never had any problems with them. Their price went up 20-whole-dollars, but they have to go up.

I’m a Realtor and I was having my clients use 2-10 for a number of years. I also file claims over the phone because since I’ve been a Realtor where I live, I like to have an idea of who some of the vendors are because I may have a preference. And I’ve been very satisfied. In general, if I haven’t felt that the vendor knows what he’s doing, then I get back to 2-10 and say I need somebody else and they would very much accommodate me. We had a situation a couple of months ago where the guy walked in and my husband said something about, “Oh, you’re not the same guy who came last time.” The guy looked at my husband and said my husband had insulted him and that he was leaving. It was the most pathetic thing in the world. It wasn’t my husband's intention to insult the guy. But I got somebody else immediately.

We've been with 2-10 for 20 years and like the cost savings on major work that we’ve had to have done. We just have to pay the deductible. Calling them means to sit on hold for quite a while so we submit claims online. One of my concerns is the quality of work. 75% of their contractors are okay. But often, if you ask for a vendor that you liked before, they’re no longer participating with 2-10, which is a hassle. You get somebody new a lot and I’m not sure that the contractors they work with are all good. When they assign a contractor, I look up the contractor online and see the rating. I have called back a couple of times and asked for somebody else.

I had an issue with the ice maker and the freezer door was not shutting correctly. 2-10's contractor came and looked at the refrigerator and determined what was wrong. He then told me that he was going to submit the parts that were needed and 2-10 would determine whether to order the parts. The contractor called and told me that they had gotten the parts and he came and replaced everything. And it has been working fine since. With any warranty company, I don't like not being able to pick the contractor that I want to work on my things. But being in a new home, it's still financially beneficial to have it at least in the beginning. I would just like to have more options as far as the contractor to use.

They were recommended by the realtor and we never intended to renew with them. And now, this is our third year with them. 2-10 has been exactly what you think they should be and they’ve exceeded our expectations. It’s mostly online, but over the phone as needed when I file a claim and the experience is outstanding. The website can be a little confusing at times though like I know my wife, sometimes, can’t find things immediately. They could make it more user-friendly, a little more direct and dummy-proof. When people go to the website, they’re generally in distress and they should immediately be able to initiate a claim, or follow up a claim.

2-10 has always gotten the process going quick whether I've done it online or called in. It has gotten to the correct vendor and they got me that information quickly as well. I've been impressed with all of their contractors. We've had a couple of different types of services out here and I have had a good experience with all of them.

I’ve been a member with 2-10 since I’ve owned the house, for a little over 16 years now. For my claims, I call and tell them what is going on, and who I want to use. They give the contractor my name, and they also give me the contractor's number for if I don’t hear from them within 24 hours, but they usually call me right away. There is only one contractor, a plumber, that I asked 2-10 to not send to my house again, but other than that, I’ve been happy with everyone that has come out. And the ones I like, I have them on the refrigerator. My latest claim was for a leak and I had a contractor whose sticker is on my refrigerator. There was some miscommunication, but that was the front desk, not him. He had two gentlemen come out. The guy was very good and reliable. He was really busy, though. He came in the morning, and then he had to go somewhere else, but he came back by the end of the night. They worked into the night, but they got it done.

It was incredibly easy to submit a claim online. I received a lot of email notifications from 2-10. They were notifying me of where my claim was in their system. Within 24 hours since the last email I received, I received a phone call from the vendor who performed the service and they were willing to come out the next day, but I didn’t have availability. And so, they came out on a day that worked for me and they performed the service that day. A part needed to be ordered and they didn’t know when the part would arrive, but they were able to come back the very next day and install the part. Everything that I did online was all that I needed to do with 2-10. It was a really great service that they provided. The only reason we didn’t stay with them for our renewal is because of cost.

I was referred to 2-10 all through the maintenance company that handles my rental property. The warranty has been working out just fine. The price was even better than anything else that was out there. When anything needs to be paid as far as the deductible, 2-10 or the vendor reaches out to me and I pay everything, and then they handle everything with the renters. I didn't hear any complaints from my renters as far as what they needed and how they needed to proceeded. We called them, set up the time that was conducive for all parties, and it would go from there. There was a quick turnaround.

We had our gas water heater fixed through 2-10. We called online and the specialist from the billing department or the marketing department was good. The contractor was also very professional with his job.

When the evaporator tube leaked, it led to a freeze in the indoor unit. Then when it defrosted after that, the water in the pan cut it off and it grounded the condenser out. The same thing happened in the other unit. A private contractor did everything and out of the $15,000 I paid, I got around $1,500 back. I wanted to recoup whatever parts broke and about 30% of what I had paid. But the lady just gave me the cost of the Freon and one condenser.

When we had the heating problem, I called my real estate person we bought the house from, and they told me that we have the one-year warranty from 2-10. So I emailed 2-10 and the next day they emailed the person to call. We called them and the guy came out within 72 hours and looked at it, and found out the problem. They wouldn’t fix it the same day, but it was a older unit, so they didn’t care for that particular parts anymore. They had to wait for the whole unit to come in. As soon as they got it in, 24 hours later, they put it in.

My Freon split system unit stopped blowing cold air initially. There was a company called Max Air that came out and took a look at it, and said that the blower unit had gone bad. So, they came back to reinstall the blower unit. But as a result of installing that unit, there still wasn’t cold air being blown out. During that time, the weather had changed, so we had a need for warm air. And that wasn’t working, either. So, they kept coming out numerous times to try to make adjustments. The same technician came out to the house every single time and he didn't honestly know what he needed to do to fix it, and he’d be on the phone with someone from his office, trying to get it solved.

Everything was good with the electric water heater claim. It was leaking and it needed replacing. I called this claim in and the claims representative was excellent. It took a couple of days for somebody to come out but it was done quickly. 2-10 handled it perfectly. They gave me another option and I took advantage of it. I used a local plumber that has installed all the water heaters in this building and 2-10 sent me a small check. Our moving is also gonna be covered under 2-10. They do a lot of work with D.R. Horton, the builder. We're gonna continue with 2-10 when our warranty is up because we've had a great experience here. I appreciate them standing behind their warranty and just being a good company.

I bought a home about 10 months ago and 2-10 Home Buyers Warranty was advised from my Realtor to have, so I agreed. But I had a couple of issues with them. I had two claims to solve and unfortunately, every time I had to solve something, the issue was pre-condition so we needed to change it. Basically, I needed to change the item and not to repair it. So, if I’m going to buy another item, I will have a warranty from the producer. And if I have a warranty from producer, I don’t need 2-10. Also, when I had a problem with the dishwasher, 2-10 sent me an unprofessional contractor. But, it was not their fault. They wanted to change the contractor, but I just calculated the cost and it’d be $100 every time just to diagnose or do the initial assessment.

I've been with 2-10 since 2014, and any time I’ve had a problem, my appliances or whatever systems get fixed. They’ve been great with me as a consumer and have been easy to work with. The tradespeople don’t seem to like them very much, though. Part of their process is calling and getting things authorized, and they wait on hold for a really long time to get the authorization. When they're trying to complete a repair or need to order a part, there’s a long period where they apologize and say that they are on hold but are doing the best. They are amazing tradespeople, and we try to be flexible. But recently, I’ve engaged with a couple of other warranty companies, and they seem to do things a little bit faster.

I am a property manager and I’m the one who calls in the work orders. I talk directly with the vendors and communicate with the tenants and get that put together. I contact 2-10 over the phone and most of their reps are pretty good at their job. They know the processes. A lot of it is a little bit of redundant information. They ask you over and over, but I understand. They’re reading off of a script. And because I’m not the homeowner, I have to reiterate who I am a couple of times.

When I came back from a vacation, my refrigerator was not running and cooling anymore. I called 2-10 and asked what to do, and then they sent somebody out two days later. But the guy basically wanted only the 100 bucks. He came in for three minutes, took a picture, then came back and said he cannot do it. And then it took another 10 days till somebody else finally came and looked at it. They were nice guys and they tried to help. The process took a little bit because they had to order parts, which is understandable, so the whole thing took at least three to four weeks.

I can either make a phone call to submit a claim or I can do it online. It's pretty easy. Usually, I get a response within an hour from a vendor or at least 48 hours, depending on the vendor. I’ve had a lot of claims this first year that I’ve lived in this house. Everybody has been really responsive. There was only one issue one time, and they resolved it real fast. I had a plumbing issue, and I didn’t know exactly what was wrong. I just said that there was no water coming out of this line. The customer service representative said that they needed a plumber who can snake, but they didn’t have any inside of their network, so I had to get my own plumber and they would make the claim. I said okay.

I've been with 2-10 for over two years. I normally submit a claim through the internet and their website works really good. I usually get an email and they have a contact for the contractor so we can call them. The contractors have been very nice and polite. The warranty has come in very handy. We’ve had a couple of problems, and it’s more than enough to help us out. We had a problem with our heat pump, and they fixed it pretty much immediately, and a couple of plumbing issues, they helped us find good contractors.

The online service is relatively straightforward until an issue does not appear on the dropdown boxes. I've had a lot of issues, so for a few different times, I've called and have talked to various different people and specifically tried to get a sense of whether the work will be covered prior to bringing someone else. I've had a total of three claims, where one has been successful, and two had issues. Both of those experiences were involving large waste of my time, involving calling 2-10 numerous times asking very direct questions that I got incorrect answers to, and it wasn't 'till down the line after spending all this time, then I get told that it wasn't gonna get covered.

I called in a claim for the stove and multiple people came out. Some contractors didn't know how to repair it but it was not 2-10’s fault. The last contractor was perfect. He did better than anyone else that came before. He took care of everything that day except the pilot part that wasn’t working that well. It seems to be working for the oven while on bake, but not the stove top. He said it would have to be recalled and that I could call it in. I could just let 2-10 know and they would call the contractor back or get somebody else out.

I had something in my heating system that all of a sudden stopped working. And then, initially, there was some switch that was gone. 2-10 sent somebody who replaced that and then they transferred one over, then again it was shut off. Then they diagnosed it and there was one more problem. There were multiple occurrences and multiple problems in that issue.

We called 2-10 when our gas water heater was leaking and they sent out a plumber. But it took about two weeks to get things scheduled. The claims process was difficult. I had to go through many different prompts to finally get someone on the phone. Then it took a few weeks to get someone out and when trying to determine what type of water heater was going to be installed, that was unclear for a while. I was initially told I was getting one brand of water heater, and then later was told a different brand, and then it ended up with the brand I was told the first time. It seemed like anyone that I spoke to at 2-10 had not really understood what was going on and there wasn’t any clear communication, and I was told multiple different things along the process.

We have had 2-10 before on a previous house and they were fair, so we went back with them. They took care of me when I made a claim over the phone. The house started getting warmer. The air that was coming to the house was too hot. It was an issue with the coolant. They sent out the contractor the next day, and everything was fine after the service.

Some days, my experience with 2-10 has not been good. But I had a very good experience with my heating system claim. I submitted it over the phone and the rep was professional. Moreover, the contractors were good.

2-10 has taken care of everything in a fast manner. Filing claims is very easy and the representatives I've spoken with were friendly, knowledgeable, and took care of it in a timely manner. Our latest claim was for the replacement of our inside and outside furnace on our heating unit and cooling unit. Someone was sent out within a couple of days, and now the units are working perfectly.

I noticed I didn’t have any hot water on a Thursday night and I called 2-10 on a Friday morning. They said that the company that they were gonna call would give me a call the next business day, which was Monday. Then, the company was able to come out Wednesday and had to order it, which took over the weekend. But everything has been fixed and it’s working now. The contractor did a good job. I bought my home in early August and this is my first home. The warranty so far has been doing what I was expecting. I’ve used it more than I thought I would so, that has been exciting. I’ve had to use it three times already, and it’s been helpful all those times.

I made a claim for my water heater that was not working and using the website was easy for me. The tech was really nice and he took care of the problem that I had. He went here twice, one for the inspection of the water heater, what was wrong with it and if it needed to be fixed or replaced. He told us it needed to be replaced since it was a pretty old water heater, so he replaced it for us. It didn't take that long. He came in on a Thursday, and then I called 2-10 back that we were gonna do the replacement, and he came back on a Friday. Now the water's heating perfectly like we like it to be heated.

When my washing machine stopped working, I called 2-10 and they got somebody sent out. The tech was here within a couple of days. The washing machine was filling with water but it wasn't doing any of the washing parts. He said that he was gonna recommend replacement because it was pretty broken. The process for the people to look over it and decide whether to replace or fix it took longer than I expected. I finally called in and they said that it was approved to be replaced. I wasn't too happy with the item that was gonna be replaced so I took the cash option.

The bathroom claim was done, but a hole was left in our closet hole and I'm not sure how that gets repaired or who pays for that. The plumber had to go through our closet sheet rock, and about a one-by-one foot section was taken out of the wall to access the pipes. And he just stuck it back in there and left. He didn't even patch it, repair it or put the shelf back in. He came back several times because certain things weren't working. He did the job, but he didn't finish the wall. But the 2-10 reps were really good and very polite. They were courteous and helped us get pointed at the right direction to get us started.

I called 2-10 and it was a very painful process, ‘cause I called and apparently it was five ’til closing on a Sunday night. So, the guy was telling me he didn’t have anybody to send out to me because he had no approved people in my area, and that if they had to put in a request, it would be 48 hours before somebody got there. I told him that wasn’t acceptable because I had sewerage backed up in my bathtub and I had no idea how it got there, so waiting to call somebody was not an option. He told me something about needing to call into a number for authorization. I tried to do that and either the system wasn’t working right or I wasn’t working right with it. It would tell me I wasn’t doing something right, then it would bounce me to a ringing phone number telling me it was gonna connect me with somebody, which would promptly tell me that the office was closed and I needed to call back within working hours and then it would hang up.

The valley in our roof was leaking, and I had to fight tooth and nail to tell 2-10 that my policy states that it is covered. I had paid $100 for the work to be covered, and they were trying to tell me that it has to be inside. Anyways, I got it covered and they paid 900. The roof hasn’t been fixed yet but the company gave us the estimate, and we just got the approval. I also called 2-10 when our ceiling fans died off but they didn’t have anyone in the Gallatin, Tennessee area that can repair the fans. I had to look for a repair company, pre-pay the money and send the bills in. It took an hour and a half on the phone to get it authorized, while the technicians were here waiting to take the old one down and put the new one up, which I told them to just do. I was really frustrated. I still have not gotten the refund check for my second fan, and I had to send them additional documentation.

My parents used to have 2-10. And then, we ended up buying a house and the seller bought 2-10 warranty for it for a year. After it expired, we just renewed it. I filed a claim online for a dryer that stopped working. It's easier to use their website than talking to someone on the phone because everything is just there. 2-10 sent a contractor out in two days. He was one of my buddies that works for the company. Their company is really good. We've always used them, like my parents always had. I just told 2-10 if I can get to talk to them. So, that was what they ended up doing. However, one part was backordered, but when they had all the parts ready, the dryer was up and running in one day. We ended up calling about the microwave because it was doing some weird thing, where it wouldn't stay on over seven minutes. They ended up fixing that too.

When I submit claims, 2-10 takes care of everything. About a week and a half ago, I called in a claim for my refrigerator. The contractors have been been on it but had to order parts. They got one part and are waiting on another one. Once they get it, they'll come and install it. Hopefully, it works, but if not, I'll get another refrigerator. They also did my oven and fixed it. All in all, everything has been fine.

Once I got used to it, 2-10's website was easy to use. I submitted a few claims and most of them were plumbing issues. One was my furnace wasn’t working this year. The contractor was here within two hours, and the tech was great. He had to drive across to another town about 30 miles away to get me a part, but he found it. He had to make some calls. He was able to find one place that had the part in stock, so we didn’t have to order it, which would’ve took another five to seven days before I could’ve got my furnace fixed. So, he did really good spending the time calling places, and he found me a part and drove like 30 minutes to get it and come back and put it in that day. That was awesome. He was here in between an hour to two hours.

Our house wasn’t new, and where we used to live we incurred a lot of expenses because we didn’t have the warranty, so we figured, “Better have it.” We've had 2-10 now for four years, and I call to submit service requests. I prefer talking to a live body. The claims reps tell me who the contractor is going to be, and they should be contacting us within X number of days. And that’s generally been the case. The contractors were very reliable. When they came out to inspect the gas water heater they discovered it had a leak. So, we opted to have it replaced. 2-10 has been very favorable for me. I’d encourage others to take a good look at them.

I’ve had 2-10 since August of this year and when I submitted a claim with them over the phone, someone came out two days later. The technician was good, professional and helpful. I'm happy to have 2-10 because it would've been a lot more expensive if I didn't.

We’ve had a good experience with 2-10 and we highly recommend them. They fixed both my AC and heating recently. Also, the handles in the shower were snapping off because the metal part were old. It was not turning right so it would snap if I had to turn the water off. The plumber came out and it took him about an hour or two to fix each one and they're working now. All I did was I submitted the claim online and 2-10 sent me an email letting me know everything. I never had to chase anybody and it was all taken care of. We just bought the house, and it’s an older home that wasn’t taken as good of a care as it probably it should have been. But every time I’ve had an issue, I’ve never had any problems with the warranty or the contractors that were sent out. So, everything has gone off as smoothly as an issue can. 2-10 has done everything absolutely right, and so we’ve had no problems whatsoever.

We got our refrigerator repaired through 2-10 Home Buyers Warranty. The contractor that they sent out came out a few days after I submitted the claim. They did what they needed to do. The repair was completed at least a week because they had to get parts. The ref has been working good since then.

2-10 Home Buyers Warranty was a good recommendation from someone I trust. I'm on my third year with them and they've been easy to work with, so far. It has been really simple to submit a claim to them if it's a normal, everyday kind of claim. I'd just go online, I'd put in the request and they'd give back a confirmation and a work order number and the name of the supplier that would be contacting me. 95% of the time, the contractors that they've sent out have been very good. But once in a while, we'd get someone that just didn't meet the standards that I'm used to receiving.

I’m a real estate agent and I have their services on my home in Frederick for a little over a year now. They’re better than the other one. I left American Home Shield and went to 2-10. The service has been great. Sometimes I find the phone prompts to be cumbersome and I hate that, but that’s everybody. One time I had a contractor and he took the money and didn’t even show up on another property that I listed as a real estate agent. But the contractors that have showed up for Magnolia have been fantastic. If you have them and you need the warranty, it does save money.

We had our HVAC system fail and a contractor said that our panel was burnt and it needed to be corrected. What that led to was some wiring underneath the house. That failed to all the outlets in the front of the house that were not working -- they actually have not worked at all since we bought the house. They did a good job with that. That was our third usage of 2-10 since we had the home warranty. So, that one went pretty smoothly.

I have a couple of issues about a year into my 2-10 warranty. The air conditioner went out in my home and I tried several times to call 2-10. And I just got a recording. They were saying that no one was there to answer their phone. I never got a callback. I thought they went out of business until there was another deduction taken out of my account for my premium. And so, I had to buy an air conditioner unit myself even though I had the insurance. And all they did was give me a free service visit the next time I needed service.

I am a Realtor and I've been using 2-10 for 17 and a half years. As a consumer, the experience of submitting a claim with them has been fine although sometimes, it's a bit slow. For example, I submitted a claim for a microwave oven that had knocked out power to my house because of its age. The electrician was sent quickly, but it took four weeks in total for the process from start to finish. A technician had to come out, assess the problem, and submit it back to 2-10. 2-10 then had to investigate and make sure that this was something that they would do. It then took a week for them to approve that I could get a new microwave and find a suitable replacement for my old one. Other things have been faster, though.

We called 2-10 and told them that we had a leak in the Freon. And they assigned someone to come out and service it. The guy that 2-10 sent was very well mannered. He was professional and did a really good job. I was happy with it. He found out where the leak was and he repaired it and then recharged the Freon. And then it was working good after that. It went pretty smooth as far as I was concerned.

Submitting a claim to 2-10 has been very convenient. I get a response immediately from their people. Their reps and their service are outstanding. One time, the air compressor went out for our AC on a Friday when we were out of town. We had somebody at our house Monday morning and it was great. I've asked for that contractor a number of times.

The water heater was leaking and when I filed a claim with 2-10, it was an easy process. The technician that they sent out checked the water heater and he told them to replace it, which was what they did. The tech was professional, too. He explained what happened and that we needed to be patient.

2-10's contractor came in for my ice maker and he explained what he was doing at the beginning. I watched him do the process, whether he did a check to see what the problem was, and then he reported to me what it was and what he was going to report to 2-10. And then, when he came back, he said the parts came in. He showed me the parts and explained to me what it was once he took the other parts off. Everything was good and the ice maker doesn't freeze up. Right now, however, I'm in a process of shopping what insurance I'm gonna go with once this one is over. And if 2-10 had the lower price, that would make me stay with them.

Thus far, the contractors 2-10 has sent have been reasonable and they communicated well. While submitting my claim to them was fine, my issue came when there was some confusion about the electrician part of it which made for a very frustrating day. I have an electric tankless water heater. The one they sent required three circuit breakers rather than two that were currently installed. So, an electrician had to be sent out to install the extra circuit breaker and run that wire. There was some confusion and they disallowed the electrician at first, to do the work. They tried to send it back to the plumber and the plumber can’t touch the circuit breaker panel. It took a few hours on the phone to get everything straightened out. Luckily, the electrician was able to come back that afternoon and do the work.

I'm a real estate broker and I sell the policies of 2-10 Home Buyers Warranty. I also have one for my home for more than 10 years now. Initially, I got the warranty because of the sales agent that sold it to me. She was very sweet and very helpful. I felt like if there were any problems in the future, she could help me. So far, I've submitted claims with 2-10 and with the last process I went through, they have gotten better than they were because I was on the verge of canceling them earlier this year. When I had a problem with my AC, it took six months to get resolved. And call after call, the contractor would say they were coming and they would not come. 2-10 did not help me at all where that was concerned and I was furious with them. No service call should have taken that long and there was no reprimand for the company that was doing it.

2-10 worked for us in the past and we’ve always had them. I’ve been with them for about six years and submitting a claim was very simple. I did it either by phone or online. Within 48 hours, somebody was here, and the contractors were knowledgeable and got the work done. I had issues with the sump pump, the garbage disposal and mostly plumbing and 2-10 helped. Everything has gotten repaired or fixed or replaced. So, I've never had a big issue and everything has run smoothly so far.

I usually do my claims with 2-10 online if it’s just a single type of thing, but the last time, I had two things that were both appliances, so I called. The same repairman came out so I only had to pay one fee. He came out in two days, so it was good. He had to wait for a part to come in, and we worked out a time for him to come back. And then, he got it done. He was knowledgeable, and he communicated well and kept me in tune.

The AC motor was still running. However, the system was not cooling anymore. A 2-10 contractor came out, checked the pressure valve and put coolant in. He did a wonderful job and everything went well. After I got it fixed, the weather changed, so I haven't really had to use it. I've been with 2-10 since April, about eight months and so far, my experience has been good.

It took 2-10's contractor over a month to come out. I had called several times. The first contractor never came back. Then I have a recent problem with my dryer and the person that was supposed to come back to get the right cord for my dryer never called and never came back. I never spoke to 2-10 again about it because I just have been using another system to dry my clothes because it's just been ongoing every day for something different.

In our claim with 2-10, the guy they sent literally just came into the house and said, "Yup, there's a leak." He came to check, took the $100 the day, and then left. He didn't attempt to fix it. I called 2-10 and apparently, he had to go get approval from them to cut into the wall. So, he came back, cut four holes into the wall, figured out where the leak is, and then said, "Well, I gotta call 2-10 because that leak's in the bad spot." Then he leaves again. A week and a half later, he came back and it finally gets fixed. But it ended up being $625, which is $125 over the $500 max. We had to pay him $125 on top of the $100 for him to come out.

When I filed a claim to 2-10 for a water heater that was leaking, their contractors were here within the hour of me making a phone call. But the first time I called them on the 27th of October, my furnace wasn’t working, and they couldn’t get somebody out there till November 1st. They didn’t have any contractors in the area for heating. So, that was disappointing.

The pump or something inside of the pool was making a super loud noise and then it just quit working altogether. The contractor came, looked at it, fixed it, and then left.

The plumber that 2-10 sent didn’t work. They said that they needed to do some re-plumbing and they were charging way more than what 2-10 would cover. They were charging $400 more just to re-pipe the whole thing, but it’s just taking it off and putting it back on. So, I went to go check it out, and the burner itself was super clogged up. I cleaned it out for now, but it’s gotta be swept out. It doesn’t need re-piping. They just need to take it off and put the brand-new one right there and tie it back down.

I've been with 2-10 since April and when I had a claim, I submitted it over the phone. Everything was flawless and the process was super simple. They had a quick turnaround and the contractor who came out was fine as well. I have no complaints with the whole process.

When we purchased the house, I wanted the seller to acquire a home warranty to cover any unforeseen expenses for the first year, and they offered 2-10 Home Buyers Warranty. We've been with them for six months now. When I submitted a claim to them, I called them and their rep helped me set up with a contractor real quick, before the weekend, so that we wouldn’t be without hot water over the weekend. The contractor that they sent out was excellent. Everything went the way it was supposed to. Since then, everything has been functioning perfectly. But I don’t think I’ll be renewing it since I’m a handyman. And if I can't do the job, then I’ll find a friend that knows how.

It's easy submitting a claim to 2-10. The people that have come out have done a great job as well. I have no complaints about anything. Recently, I submitted a claim on my refrigerator. The temperatures wouldn't stay consistent, and then there was always more strength humidity on the doors and on the inside of it no matter what. And so, the contractor replaced some stuff and cleaned it. Now, the refrigerator is functioning properly.

My property manager recommended I acquire a warranty with 2-10 since the units were now 10 or 12 years old. She's also the one who deals with submitting claims to them and she has been overly impressed. She had a couple of instances with problems but it is a good program overall. 2-10's contractors have been called out three times so far and on two of those times, they responded pretty quickly and got the work done. The other time was an emergency and they dealt with it badly.

I just got 2-10 Home Buyers Warranty in August and my experience with them has been great. Everything's been running smooth. There was no problem when I submitted claims as well.

The fan wasn’t working in two of our tenants' rooms. A claim was filed with 2-10 and the whole thing was bad. First, the electrician came out and he diagnosed it. He then said that he would come back, but then he wasn’t following up. I called him and asked when he was coming back out. He said the tenants who live in the house said it was okay. I told him that they obviously were not too concerned. But I paid for this home warranty and it needed to be fixed. He just blew me off and didn't follow up. I had to call 2-10 back and get a new person to come out.

I bought the house in February 2018 and when the policy ran out in February 2019, I renewed it. I do the initial claim online. Sometimes I have to call back and get a second visit, like if something wasn’t right after the contractor left the first time. But I’ve never had a problem with any of 2-10's reps. They’ve always been very helpful and very good to work with. When I had a leak going down into the garage from the upstairs, I submitted the claim over the weekend. It wasn’t very long until the contractor came out. When they came, they were very good and they explained everything. They were on time and they called when they were on their way. They were very professional and they helped out. They were very polite and very clean. They cleaned up after themselves, which I find a lot of times with other contractors, they don’t do and they just leave all their junk here. Everything was fixed and going good since then. Long Lane also did my AC unit last year and they are a very, very great company to work for.

We've got plumbing issue that has been continually going on for the last three months. At one point, it starts clicking and then the burners fail. I put in a work request to 2-10 and they sent somebody out. The man said it was broken and he couldn't find the parts for it. They don't exist anymore because the system is so old. It took them half a month to do the research on their own and then it took another month to get the parts to another guy to come out and look at it. It was just recently fixed, but this morning, it starts clicking and that's the point where it stops working.

Our gas water heater was leaking and it stopped working on me. It happened on a Tuesday. That Tuesday morning, I woke up and there was no hot water. I went down and looked at the unit and it was leaking. I submitted the claim to 2-10 right then over the phone. The contractor didn't call me for another two days, and by that time, it was a Thursday, and he said, "We won't be putting it in till after the weekend. The earliest would be Monday." So, I was at work on Friday and I got this message on my phone that he was at my house to put it in. But the door was locked, because I told him he was supposed to get in contact with me the date before he was gonna come out and do it. I guess, the water heater came in and so he went to my house that Friday

When I put the claim in, they gave me an option whether to repair or receive a check instead, and I decided that I would just pay for it and do it myself. But since doing that, it made me wait for about three weeks. So that took me already practically another month. And then when I finally got everything straight away, they came with something else.

Our hot water tank rusted out and we needed a new one. So, I contacted 2-10. They set up a company to come out and they replaced it. I had to wait for a new hot water tank and that took about six days but the techs who came out were good.

I just moved into the house and my heater didn’t work. The interaction I had with 2-10 rep was fine. The contractors came out but the repair took longer than they thought. So, they had to come out on two different days to complete it. The heater itself was fine. The problem was just some wiring and a couple of parts in the wiring. It took several weeks to get parts in but everything went really well.

I’m not always happy with the providers that 2-10 send out. We found a leak in the wall and the wall was all moldy. The leak was where the water heater was and the water heater needed to be replaced. They had a young man come out to fix the leak but he refused to do the job. I was on the phone with the warranty representative at the same time, and she said, “I’ll have somebody else come out and we’ll waive that $100 fee for having somebody else come out.” So then, they had a guy come out and he was here for three hours but he still didn’t fix the problem.

I had just bought the house. So, my Realtor recommended I get 2-10. We recently had a claim and the vendor was superb. He was very courteous, very thorough, very professional, and very friendly.

We have a claim on the dishwasher and 2-10's contractor came on October 14th. On October 15th, I talked to them and they said that the part is ordered. When it's ordered, they will call me and then fix it. Nobody called me for two weeks. So, I called 2-10. I left a message with the contractor's office. Nobody answered the phone. I called 2-10 on the 30th, two weeks from the time the contractor came. The rep said that the contractor just sent the report back, two weeks after they told me they were gonna order the part. The part was not ordered and then 2-10 said they will approve the order then get the part ordered. It's now is the 7th, so it has been a week, and I haven't heard anything yet.

I did the claim with 2-10 and someone came out another day later. I tried to do it online, it wouldn’t let me. It gave me a phone number to call, so I ended up calling the number. Everything went perfect. They did the estimate and the part was ordered pretty quick. The contractor wanted to come that weekend but I was busy. He came the next weekend and did the work the same day. The contractor was good. He was texting to ask if we have questions. The day that we said it was okay he gave me a reminder text to say he was coming the following day. And then, he called me when he was on his way. He said, "Just calling to make sure you’re home. I’ll be there in about 20 minutes.” He explained the work and did everything we wanted, explained the process and took pictures when he was done. Everything has been going good. No more leaking.

I do my claims over the phone and it has been fine every time I’ve had to do it. 2-10 lets you request your own contractor to come out, and they have been great to work with. Other home warranty companies give you the lowest quality they can and these guys do a great job of taking care of me.

The only frustration that I had with 2-10 was they sent out an AC company that wasn’t equipped to handle the claim. I'm a first-time homeowner and I assumed that if I owned a two-storey complex, they would've known I had a two-storey town home. I asked the HVAC company if they wanna go buy a ladder and the technician flatly responded that they had no interest in buying one. They didn’t own one and that wasn’t a great first impression. The second company that showed up was alright and I didn’t feel uptight with the technician but he was almost too relaxed and then, the repair took a week. It turned out to be a special-order motor but I got the vibe the ball was dropped somewhere. It took Trane, the company, five days to get the part in, which seems like a long time for a massive company like them to get an engine in or a motor.

When we had a heating issue, my husband filed a claim online. Then he had to call 2-10 but he had problems trying to make contact with them in the beginning. He wanted email confirmations but they kept saying that they don’t email. We didn’t understand why they would object to sending us an email confirmation. But once the claim was in, they were very efficient with it and we got our money right away. My husband said that everybody was courteous and friendly. Every time he talked to somebody, he had no personal problems. However, the gal from Home Depot that came to talk to us wasn’t really knowledgeable, but we were confident that what we were buying was a good product, so we went ahead with it. And it was the best price. Overall, it was a good experience.

I had several systems on the house that I just sold and through the latter stages of my ownership of that house, there were several months that passed where I was having some issues with units not running properly. I made a couple of different service calls with 2-10 and I had people come out. They worked on the condensate pans that had supposedly gone bad and I’ve had refrigerant added to the units. I was repeatedly told that that was it and that that would cover the issues, but the problems persisted.

We have been paying for the 210 home warranty for 5 yrs. Last Tuesday our heat was blowing cold air so I contacted 210 for a service request. Here is what happened. I was told someone would contact me within 24 hours. (Never happened.) I called back on Wednesday to check on status. (Service rep was extremely rude and still could not offer us a appt time with a contractor.) Finally got a appt set on Thursday for Friday with contractor (appt time was Friday between 8-12). Contractor never called or showed up on Friday.

When we were buying our house, our realtors gave us the option of getting a home warranty and the sellers were planning on paying it for us, so we said okay. We've been with 2-10 since April and submitting a claim is very easy. I went back to the pamphlet we got from the realtors and then followed the steps. I went to the website and then it was easy to find out how to submit a claim and it also walked me through what was going wrong, what appliance was off and stuff. However, I didn't like how I couldn't pick the contractors. They picked it for me, so that was annoying. Still, I enjoyed the process and everything worked out.

2-10's contractor came out that day, but they didn't have the part. They just verified everything I had read online about what happened. They said they were gonna get the parts in. And now, the fridge has been working great. We have food in it. The experience has been very helpful, efficient and affordable. Overall, it's successful for us. It was a big repair that we didn't necessarily have the money all at once. So, to have 2-10 be able to repair it instead of having to replace it was very helpful. And we're glad we're paying for the warranty for when this happened.

The AC wasn’t coming on and it wasn’t blowing cold air. Initially, 2-10 told us it was gonna be a few days for someone to come out. It took three days for the contractor to come. And then they had to come back, and 2-10 wouldn’t authorize all the parts that needed to be replaced. The tech told them that there were other stuff that has worn out that should be replaced, and 2-10 just did the very minimum. But I didn’t have to pay out-of-pocket.

The heat worked for four days and then it just stopped. It happened on a Friday and we had a whole weekend of cold weather and no heat, except for a little electric heater. I called 2-10's number and requested the service. The first contractor they ordered was Bennett Heating & Air, and they were horrible. They called and I told them we were having to leave to go down upstate for my step son's funeral services and I would call them them back Friday to have them come back out. So, I did and I could never get ahold of anybody. I finally got them on Monday and they let me know since I didn’t schedule right away they were gonna have me wait for about three weeks.

My air conditioning system stopped blowing cold air all of a sudden. I put in a warranty claim on a Sunday to 2-10 and I called the company that was assigned to us on Monday. They came out that Friday and the technician found the leak, fixed it and refilled my system with Freon. The tech was here for maybe an hour and did a good job. My 2-10 warranty covered everything. Everything's been really good so far with 2-10. The two issues that we've had have been fixed in a timely manner. Good reputable companies have been assigned the work.

I've been using 2-10 since 1999 and claims seem to get resolved quicker when I call in than when I do it online. However, some of the reps I spoke with were knowledgeable and some of them were not. With my most recent dishwasher claim, it took three days for the contractor to come out. When he first came out, he thought he had diagnosed the problem correctly, but he never pulled the dishwasher out. When he did, he determined that additional parts would be needed and that took another week to wait for the additional parts to come in.

I'm a real estate agent and I sell 2-10 all the time. When I see 2-10 saying to people that a claim was done, I’m like, “Great.” But whenever I have called them, I have had issues. I had a claim on my furnace last year that did not go well at all. I get my furnace serviced by 2-10 every year but I ended up having to pay for another contractor to come out last year. My furnace was not working at all and I had no heat. It was January when that happened and it was one of the coldest weekends of the year. I filed the claim on a Friday, but the warranty people would not come out until Monday. Suburban Propane was the one who gave me my propane gas so I called them to come out. They took 5 minutes to find out that it was a fuse problem and I had to pay $250. This year, I also did a service call for my furnace just to get it checked out before the winter month. But I don't know how that went ‘cause I haven’t gotten any response from 2-10 with this service call.

Our seller paid for the first year of our 2-10 home warranty, then we decided to re-up for the second year because it was a good deal. Usually, submitting a claim with them is pretty easy as long as I remember what's broken and I use the website on my phone to do it. The service contractors they sent out have usually been really good, too. Recently, we had a plumbing claim which took longer than expected, but that was okay. We filed it on a Tuesday and the techs came out originally, but they were waiting on a part, so the supply house was a little slow. I had to call and make the arrangement myself to get them to schedule it. But the issue was resolved and they did a great job.

My claim with 2-10 on my gas water heater went okay. I just was waiting a long time to hear back from 2-10 because they had sent out a request. We live in Pennsylvania and there are not a lot of service contractors were responding and saying that they even do that. They were reaching out to plumbers apparently, and they were getting rejected from the outside people. I was without hot water for like six days and it was cold in my house. I have three little kids, and I was freaking out. By the time someone did come and took a look at it, he had to report his findings to get approved. But when it was all said and done, it was fine. It just seems like a little bit too long of a time in- between the claim and when it really got resolved. It was about six days. And my guy came immediately.

I bought a house when I was in Louisiana, and it was through my realtor that I knew about 2-10. The claim process with the gas water heater was fine. But, there is an issue with the feedback on the open contractors, and they need to improve on that. I was not satisfied with a few of them prior to this one. Although it is not in 2-10's control who works in that area, it is in their control to make sure they provide the feedback to the contractors to make them work better with the customers at the end. Some of the contractors were really rude when you work with a home warranty to when you work with them directly.

My experience with 2-10 has not been very good. We've had 2-10 since 2009. When I signed up for service this time, their rep didn't tell me specific details when we talked about the HVAC tune-up that I kept asking questions. I've already filed complaints about it. And when it was time for us to have our unit serviced, I called to place a claim for the HVAC tune-up. The rep said it would be $85 deductible for each unit. I said, "You didn't tell me that when we called to have our HVAC system tuned up, that I'm gonna have to pay $85 on each unit, both times of the year. If you have told me that, I would not have signed up for the HVAC tune up." So they waived that.

We got our furnace replaced through 2-10. They sent out two technicians and then no one wanted to come up because we had a dirt basement. It was a real headache. But once 2-10 got everything approved, it went pretty quick. And it was just about getting the part, which took a couple of weeks to get a furnace from them.

I initially made a claim to 2-10 for my refrigerator, it was good and it was really fast. I got a phone call the next morning and they sent someone out. It was very quick. However, it took five weeks to get a decision on my refrigerator. I put the claim in on October 1st and I didn’t get a resolution until the 30th of October. At first, they sent someone out to fix it, and they did their thing. And the way that it was explained to me was, the company who came out to fix it ordered three of the parts that it needed, and 2-10 had to order the other three parts because the authorized service company couldn’t get those parts. So, 2-10 ordered them and ordered the wrong parts.

The heating system was leaking gas and it had molds on it. The gas company came out and condemned it and said that it was unsafe. I submitted a claim to 2-10 and the people they sent out didn’t do their job. 2-10 needed a report from a licensed contractor for heating and air to tell them what was wrong with it so that they would know what they could cover and what they couldn’t but the guy who came out didn’t write a report. He went off of what I told him that I thought was wrong with it and 2-10 told me that they could not use that because they had to have a written report.

My experience with 2-10 Home Buyers Warranty has been a bit frustrating because in the situations where I made claims, both instances, they had a hard time finding a contractor to come service my claim. In the last one with my boiler, we had no heat for about a week. We live in Michigan and it's cold, so being without a boiler for a week is a long time. I had to go reach out and find the contractor to do it because they said there was no one local in their network. I live in a major metropolitan area so that was a little frustrating. But they finally got it resolved since yesterday.

My last claim is for the water heater and it was filed for me by the automated system when I called. That was easy. Then it took about 2 days for the contractor to come out. While he didn't talk too much, he was very nice and really friendly. He got the issue resolved fast. He came out there on a Friday and the issue was resolved on Monday. But previously, I had an issue with my heat and air system, and it has been ongoing for a long time. There was a lot of miscommunication back and forth, and there has been a roundabout with three or four technicians that have came out and the issue has not been resolved yet. I'm waiting for the technician to call me back to let me know when he's gonna fix the heating unit but I haven't received a call back yet.

It's very easy to submit claims with 2-10 online, and they use great contractors. However, I put a claim in recently about the bathroom faucet, and it got reassigned a couple of times so it took longer than I had expected. It took four to five days for someone to reach me. But with my heater, the contractor had the replacement out here and fixed it within a couple of days.

I had a leak, a pipe break, from the toilet on the second-floor bathroom. And that leak dripped through the ceiling on the first floor right through the living room. I called 2-10 and a plumber came out but he wasn’t allowed to do anything. He was only allowed to do assessment but not repairs because they always have to get authorization for it. So, he had to come out again and he fixed it. But my claim is not fully resolved because I have a hole in the wall. I need to follow up to see who is gonna fix that. I haven't received any communication from them and that was about two weeks ago, so I have to follow up at this point. I've just had 2-10 eight weeks ago, since the purchase of the house, and I don’t really know how it functions. But what’s a little frustrating is to get a four-hour window to be home and they come out twice. It’s difficult when you work full-time and you have to be home for four hours. But that might be a normal process of home warranty.

The filter of our pool was broken. I submitted a claim over the phone with 2-10 and the rep I talked to was very helpful. Things also went very well with the contractor that they sent out. He had to replace the filter and the repair was done in one visit. They ordered it and he had it when he came out. The work was excellent, too. All in all, 2-10 did what they said they would do, which is quite novel these days.

When my electric company came out and serviced my AC unit, they added Freon, which completely blew out my AC unit and everything stopped working. I called 2-10 and they were able to get the part that I needed and got the AC fixed in under a month. I like the people who came to service it and requested that they do the repair. This is our first home and our first time dealing with home insurance and we feel that the customer service was really good.

The gas water heater was leaking and when I submitted a claim with 2-10, the process was easy. The contractor who came out also did an awesome job. Prior to that, another contractor, American Appliance, came out for my refrigerator. It is the side by side and has a middle drawer inside the side by side part. There was water under there and the first time that the tech came, he didn't pull out the refrigerator from the wall to see what the issue was. So, whatever he did to correct that, I had to call right back because there was that issue with the water at the bottom of the drawer as well as the icemaker. He told me I had to keep dumping the icemaker but who buys a refrigerator and keep dumping the icemaker? That was a lie and he didn’t fix what the issue was with the water underneath.

Our water heater leaked and it flooded the master bedroom closet. I submitted a claim with 2-10 around 8 o'clock at night, and at 5:00 the next morning, I already had information as far as somebody going to the home. The contractor then scheduled an appointment, then they got there and checked it out. The guy tried to repair it but he noticed that didn't stick. He stated that this should be a replacement, and then went ahead and talked to 2-10. He was back in a day or two days to replace the heater. I really like how fast they were able to respond to my request.

2-10 has been really great. If they can’t find somebody to fix something, then they give us enough money to go and look for somebody else. One time the rep gave me a reference number, a phone number and I called it, and it was the company in the ground that didn’t follow through. But 2-10 did and they sent me to another person.

We normally make claims at 2-10 over the phone and the representatives have been all right so far. Usually, we get service pretty soon and we don't wait long. When they don’t have somebody in my network, it takes a little time looking for somebody, but they let us pick our own people and get help. This last time, we needed a new furnace and we called headquarters, and they were very nice and helpful. Getting the replacement didn't take long at all. The heating people had it done the same day. Right now, we're very satisfied.

We just renewed our service contract with 2-10 beginning of this year, so we've been with them for four years now and I'll keep on renewing it. We usually call to submit a claim and they do their part and I do my part. It starts with a phone call and then it comes to the online part. I filed a claim to 2-10 for a heating system issue. We had a good interaction with the contractor. I asked questions and they answered them. They said I needed a compressor. They told me they had to order the part and they would be back. They came out when they said they were going to come out. I also had electrical issues where they said a different person had to come back, and he did. So, they did everything they said that they were gonna do. And we seem to be having some heat right now.

I love 2-10's claims reps on the phone and I like how quick they are. I've had the warranty for about a year now and so far, I've had one experience with them. It was for my water heater and the contractor came out on the same day. I was impressed with them and the water heater has been doing good since the repair.

My recent claim experience was one of the best and the people were very cooperative. I thought it was gonna be a problem because we had our own contractor and I didn't think we'd get a reimbursement, but it was really quick getting the check back. They were very helpful and I really appreciate it.

2-10's claims process was fine. I called to file a claim for my refrigerator and scheduled the appointment. My representative, Rachel, was very responsive and kept me up to date. My claim was professionally handled. The first technician came out and he thought he fixed it, but then, it wasn't making ice. So, the next technician came out and made some adjustments, and it works fine now. The first guy was really messy. We had to give him a lot of towels because the floors got really wet. But the second guy really didn't have much to do, and he was professional. They both were here when they said they would be. 2-10 is pricey though. The price needs to come down. Maybe a payment plan instead of a lump sum could make it more affordable to people who are purchasing insurance. Most people just wanna take the chances instead of paying almost $500 a year.

We've been with 2-10 for two years and everything is good. We like their service. We're happy. They replaced the water heater because it was leaking. And the tech that they sent out for that was a good guy.

Submitting a claim, for the most part, has been good. One thing I didn’t like was I had an issue, but they said it is preexisting since it was already at the property prior to me moving in. It was some plumbing issue that was there 2 weeks prior to me moving in the house and I wasn't aware of it. Other than that, the contractors they have sent were all good and professional. Overall, having 2-10 has been good.

My hot water heater was leaking and I was a little panicky so I called 2-10 and their rep organized the local contractor to come out. She was helpful and understanding, and she did everything she could to give me the contact information for the contractor that they contacted to fix it. The contractor came out that day, assessed the hot water heater and decided that it needed to be replaced. Since it was the weekend, they replaced it the following Monday and everything has been all right. They were very courteous, very helpful, understanding, knowledgeable, and were in and out. Everything worked smoothly.

I submit claims to 2-10 over the phone and I caught a lie one time in the communication. When the boiler broke, we didn't have any hot water and they sent a man around immediately, which was nice. Then, he said they have the boiler in stock and it should be there tomorrow and he would come back. So, he went back to his office and called in the insurance claim, which was what he does on a regular basis. We waited 10 days but we didn't hear anything back. I called back and asked what was going on. 2-10 said that they didn't write a claim. I called the man afterwards and he said that he did a telephone claim, which was all he does with 2-10. So, that was a little bit of a white lie and we had 11 days without hot water.

I am a plumbing contractor and I contacted 2-10 and told them that I would like to do the work on my claim. They told me that I was unable to do it but I could get an outside contractor, which I then delegated my father to do. I was a little bit perturbed that the bill was close to $2,000 and not the whole claim was going to be covered. There was a limit upon it. They communicated that when they sent a check for $997. 2-10 seem to deal with everything but I got zero communication from even my father and 2-10, and from 2-10 to myself. I was very dissatisfied.

I purchased my 2-10 warranty with my house 25 years ago. But I’ve only had the protection for 23 years because they removed me for two years for some reason that I don’t have any idea of and they couldn’t tell me why either. I love 2-10 and there were certainly times that I’ve been unhappy, but I don’t have any plans on changing it. I have had the supreme coverage and it seems to be that possibly the supreme coverage has changed yet they did not tell me about it ‘cause they had an auto renewal this year, and that’s the first time I’ve done that. I also feel like that they used to say if one of my appliances went out, then they would replace it. But now I feel like, only reading between the lines, if I had to replace it, then they might not do what they used to do even though I still have supreme coverage. Yet there’s nothing I can do about it anyway and they’re only gonna pay so much. My next renewal is gonna be in March but it seems like it’s tomorrow.

It took 2-10 two years to get our AC taken care of. They sent eight different companies and we had a total of 24 different technicians come out. The first claim that I called on was for the heat not working in the downstairs. The heat was working in the upstairs, but our electricity bill that month was almost $800 because we turned the heat on and we had to pay that. We finally had to turn the heater off upstairs and buy space heaters. We then called 2-10 and they sent somebody out. After that person came out, the heater wasn't working at all. He swore he had fixed it though. That started the whole ball rolling.

I had an air conditioning issue with the cooling, and 2-10 came out and fixed it for me. They had to come out for a second time ‘cause they had to locate a compressor, but now it seems to be doing good.

So far, the experience I’ve had with 2-10 has been very well. Their claims process seemed easy. When we noticed that our gas water heater was leaking from the bottom, I was able to talk to 2-10, tell them what was going on, and then they found a plumber in the area. The plumber called and scheduled, and he was on site the next day.

My Realtor offered 2-10 warranty to me as an option when we were purchasing our home. I've had it since May. I prefer to call when I submit claims and the reps I spoke with were very helpful. I submitted a claim recently when my heat wasn’t working properly and the contractor that was sent out was nice. He explained everything and he even came back because it was still doing it and fixed it again. It seems to be working fine now.

I recently had to get a new furnace as the old one was continuously running, and 2-10 was wonderful. I called them first, and then they sent me something online to sort it out. The contractors were great.

My claim on my Freon split system was amazing. I am definitely very satisfied with the work that was done. The contractors that came out were extremely professional, and they were there in a timely fashion. My furnace needed to be replaced -- it was like the same price it was to fix it was the amount to get a new one. My other claim was on my electricity, and they came and fixed that too. The contractors flat-out said that if I have a problem again, I just have to give them a call and they will come out and fix it. I did one claim online and then the other by phone, and they were perfect. They were hassle-free. I’m extremely pleased because they didn't say, “No to this,” or “What if we do this?” I am going to always have 2-10. I will recommend them.

When I purchased the new home six months ago, I chose 2-10 Home Buyers Warranty based on cost. Their claims submission process was a little slow at first. We had to escalate because they said that their claims processing was backed up. They were trying to make a determination on my refrigerator, whether they were gonna repair or replace, and the parts were not available for my refrigerator anymore. And so, it had to go to a different department to see what type of offer was gonna be made.

I've had a good experience with 2-10's claim service. Sometimes they have good reps and sometimes not. They give you a contractor who would say they are busy and can't come for four days or a week. When you ask 2-10 to give you another contractor, they hesitate. They don’t wanna do that. When I made a claim for my heater, it took almost seven days for a contractor to come out. It then took three days for the repair to be completed.

It’s pretty easy submitting claims with 2-10. I give them a call, they guide me through it, and somebody calls within 24 hours. Although, I wish the copay was cheaper. But the contractors they've sent out have been great. They’re solid contractors and it seems like most of them know what they’re doing. I had a claim for the gas water heater busted. 2-10 did a good job identifying or finding a contractor to come fix the issue and replace it with a new one.

My water heater was not producing hot water. The plumber that AHS sent out said there was no way to repair what was in there. So, we had to replace the whole unit. 2-10's claims process was far from easy because I had to upgrade the policy. The policy itself, even though it has been paid for, 2-10 hasn’t processed it in their system. So, I had to jump through hoops just to get them to recognize that the policy was in effect. And that was after I paid $100 to get it upgraded, and then another $100 to get the service tech, and then another $145 to pay for the water heater.

My Freon split system wasn't working and 2-10 got a really crappy company out at first. I don't even understand how they're still on the list to service customers. They came out several times and didn't get it working properly. 2-10 finally got a great company that came out and was able to take care of the problem. In the beginning when we had the first company come out, I was quite disappointed with 2-10 as a whole. Other people and other departments got involved and it seemed to get much better at that point. But from a customer service standpoint, on their regular call station people that were answering or handling the situation, it wasn't a good experience. I even considered not renewing with them. It was a hard road in the beginning, but it worked out in the end.