2-10 Home Buyers Warranty Reviews

They did exactly what they were supposed to have done in a very quick and timely manner, and I was very pleased with the service. This was my first claim, and I was blown away with how prompt everything was.

Submitting claims is pretty easy. I call and the reps have been nice and considerate. The most recent one was for a gas leak. The tech came out in three days and he was really nice. The only issue was the company closed at 4:00. That was messing up my work schedule and I had to take off from work a few days. They had to come out to do an estimate and then come back out and fix it. But everything’s fixed and good to go.

We had a claim with 2-10 and it was a very long process from start to finish. There were lots of phone calls and miscommunication. We called the purchasing department, and they told us to call somebody else. We didn’t really need a regular diagnostic because we already know what’s wrong with the stove, but the lady said he would wait for it. So, the people came out and did a diagnostic to make sure that the stove needed to be replaced. That situation got messed up. And my grandma was very upset about receiving her stove almost like six weeks later. I wish they were a little bit more clear and just communicated that it would take six weeks, instead of saying it would be the following week and they would get everything situated. They need to work on their communication and make sure they got a customer service team that’s competent and knows what they need to do.

The realtor gave 2-10 to me as a gift for closing on the property. But it was difficult to submit a claim. It took forever to get through to somebody on the phone. The phone system was awful. You go through so many automated selections. The contractors were good but the claim regarding the Freon split with the air conditioner was difficult because they couldn’t repair it, and 2-10 didn’t wanna pay for it. It was troublesome. I'm disappointed and will never to use them again.

When the tech came out, he said that he took some notes and then he took it back to the office, and I got a phone call back from Evans Appliance and said that they could not find the part. So, they got back with 2-10 and they sent me a check for the appliance, and I had to go out and buy a new one. I got the check about a week and a half ago, and I bought the other refrigerator a week later. The technician was good, but the one at the office that wasn’t so great. I had to call every other day trying to figure out what was taking so long because between the time that the tech came out and said that he was going back to order parts, that took about two weeks for them to tell me that they couldn't get a part.

The air conditioner didn’t work at all. It was hot back then. I did a service request to 2-10 online, and the response time was great for that. The technician was fine, and everything is good. The tech had to repair the compressor. They had to order it and he had to come back. I also had trouble with my central VAC. I filed a claim in August, and it didn’t get resolved until November. I ended up having to go out of service to get a provider for that. Other than that, everything has been great.

It's a long time to get what you need done, but they're fair. It took three days to get a hot water heater as they had to come out and see what the old one was. By the end of the third day, we had hot water again and everything is operating fine.

The first contractor 2-10 sent for my AC and heating did very well but it took him a week to get around to it. So, it was great when I found out that if I found somebody I could trust and understand that was closer, they could come out and do the work under their system. And so for the last two issues I've had with my AC and heating, I used the same company and they were able to come right out and do the job.

My AC claim with 2-10 went fine, and John came and repaired it and it's working fine now. Our unit had quit blowing cold air, and it was just blowing lukewarm air, and it was back when it was still a little hot outside. was John, the guy who came, was a really nice person and he did good quality work.

My oven was showing an error when you press the keyboard, so it couldn’t be used. I did a claim with 2-10 over the phone, and everything went fine. I paid the $100, and they paid the rest of it. The tech had to remove the controller and put a new one in there. It was hard to get the material, though. It took about five days for them to get the material.

The downstairs is still not heating up at all. The first guy did a shoddy job. He said that he fixed it, but he didn’t. He mentioned something about the wires. He said to move the wires in an organized type of way. I said okay and he wanted to go to Home Depot, but I had to go back to work that day ‘cause I was already away from work for two hours. 2-10 said they were gonna send out another guy but the only time this guy from a different company wants to come out was on the weekday. I can’t do a weekday unless it’s after 3:30. He said he can’t do that. I do need to reschedule and have another individual come out. For the toilet, I’ve had three people come out to try to fix it.

Submitting a claim with 2-10 was fast and easy and better than Old Republic, our previous warranty. The refrigerator claim went fine as well. The refrigerator got the two double doors up top, and then the drawer for the freezer. When we opened it up, there was something that was leaking out of the back of it into the freezer, and then it was becoming a sheet of ice, and then that sheet of ice was melting. The repair worked and there's been no more water leak. The contractor didn't say much and just said we were good to go. He was there for maybe 30 minutes. He came back out and he vacuumed underneath the fridge, which we had already done. We've had not had any issues since then.

When the heating system wasn’t working, 2-10 sent wonderful technicians. They came out, checked the furnace, had to order something, and then came back and fixed it. Now, everything’s good.

I had a refrigerator claim and it took forever. The process was terrible. I thought to be without a refrigerator for a month was awful. I had to live out of an ice chest so that was not too good. They should expedite much faster than they did. I know they had a lot of orders but some things should be a priority, like an air conditioner or refrigerator. I wasn’t too happy but either they offered me money or replacement, and I took the money and bought one.

I contacted 2-10 the following day to see if there was an update. After speaking with two customer service reps who gave me conflicting information, I then spoke to Diane who seemed more knowledgeable about my claim. She had received the recommendation from the service contractor who had inspected the heater. The recommendation was that the heater needed to be replaced, which I initially found encouraging. However, Diane put me on hold as she wanted to contact the contractor directly. When she came back, she advised that the claim was going to be denied as the heat exchanger cells had cracked before the service warranty was purchased on July 24. I asked how they could prove the cells were cracked before the coverage began since they didn't inspect the heater prior to July 24. Her response was that the heater needed to be in good working order before coverage began and if I wanted to contest the denial, I would have to get a "second opinion" from another contractor (at my expense) and if it differed from their contractor, they would have a third contractor inspect it to be the "tie breaker". Considering that it was November 26, two days before Thanksgiving, and there was no way of knowing how long this process was going to take, I had no choice but to replace the heater. I asked Diane if they would provide a written explanation for denial of the claim but she said they don't normally do that.

I have an ongoing claim with 2-10 for my heating unit. It's been open for quite a while. It opened up on mid-November, and at first it took some time to do some research, then they said they were gonna replace the furnace. But I only found out through my HVAC person that they ordered the wrong one so they have to order another one. I called and it’s supposed to be in this week, so that means installation, hopefully, next week.

2-10 could improve their response time in getting people scheduled and getting them out. There have been other home warranty companies that I've worked with that are a little easier and quicker to get people out. My AC is an Apollo. It’s where your water heater cycles the hot water through a coil that gets blown over and that’s what heats the house. It was really slow to heat the house so when you wake up, it’s been running through for hours and then you get to take a cold shower in the morning.

2-10 had somebody come out, and he ended up having to come a number of times. The fellow said that we needed a new furnace. At first, they were not going to do a new furnace. Then, a bunch of people talked and they said, "Oh, okay, we didn't have the right information," so they said they would do a new furnace. The contractor was very easy to talk to and he explained things to me. He answered my questions, and he apologized for not having the right part or that it was taking so long. We didn't have any heat for all that time and it was cold here, so I wish it would not have taken so long. But, sometimes, it is what it is. Overall, things went well with the claim.

The drive motor of my garage door was messed up. It wasn’t too long until 2-10 sent somebody out. However, they couldn’t find the motor to replace mine. The contractor told me he was gonna get the parts and come back. I called him a couple of times, and he said he’d be here the afternoon or sometime that afternoon, and it didn’t happen. It was a good two weeks, and finally he called me one night and said he was coming over and fix the garage door. I told him to be sure to fix it because I use that door when I go out all the time. My front door is about five steps down. Since I had 2-10 I had a couple of thing repaired. Earlier this year, they had to replace my water heater and they worked on it right away. But it took a bit to get it out of that little hole, and the contractor said they do not dismantle doors. So, I had to get somebody to do that myself to get the water heater out.

The plumbing guy came out for the water heater, looked at it, and then he had to go back. So in the end, it took about a week before I got a new water heater and everything hooked up. That’s the only part that I wasn’t exactly happy with. We didn’t have any hot water in the house for a while. I have the standard plan with 2-10. So there was a bunch of stuff that was not included, and the water heater had to be approved. That took a day by itself to do. So they could try to speed the process up, with approvals and the turn time from start to finish. But outside of that, they took care of the water heater and everything was good.

The plug-in in my bathroom stopped working and then the other bathroom also stopped, and then the washing machine’s receptacle stopped working. I called my friend who helped me find the house and she told me to call the warranty company. I was a little surprised there because they didn’t have an electrician in their network. They told me I would have to pay a $100, and then when I called, they told me I had to pay the electrician and then they would gonna reimburse me, which they did, but it was a little inconvenient at that moment. The people I bought the home from found me an electrician. When the electrician came out, I gave him the $100, and then he had to come back the next day and fixed it. When he came back, I gave him the rest of the money.

The heater claim with 2-10 Home Buyers Warranty went good. The furnace wasn't working. It had a burning smell and it wasn't heating. I made the claim and they came out a couple of days later. The tech that they sent out was very good. He was able to diagnose it. It ended up that the blower motor had to be replaced. He had to go back to the shop to call and get approval. He was able to do that that same day. So, he came back a couple of hours later and got it fixed. It is working good now.

There was an issue with the electric water heater. It had some rust spots underneath it which caused it to drip into the pan that had a crack. I had to have a new water heater. The website was user-friendly when I used it to file a claim. The contractors were fine also. 2-10 worked for me. They took care of the problem. They were a good company. 2-10 Home Buyers Warranty was provided by the seller for me, as part of the closing.

I did a claim with 2-10 for our broken water heater, and they realized the urgency of the request and did react fast on the issue. Their contractor checked it then came back because I wanted to do it in an expedited manner. Everything went extremely well.

2-10 has been trying to fix my microwave. A couple of times, it went out and their contractor fixed it, but around 45 minutes later, I tried to use it and it went right out. And I called them back. The people just come in and out, and it seemed like they were kinda building a new microwave. And every time, it would go back out. The last time, the technician said he doesn’t know what’s going on. He said he did everything he know to do. They took it to the shop this time. I’ve been waiting for it over a month now. They said they’re going to bring it on Monday. I have called 2-10's customer service and told them that I've been without the microwave for so long. They keep trying to repair it, but why don’t they just replace it?

We had a water detection alarm set in the pan underneath the water heater and it went off. The water heater was leaking and the alarm gave us warning enough to call 2-10 before we were flooded. They had to replace the water heater but it couldn’t get delivered right away because it was over the weekend. But that wasn’t a problem. We were able to drain the tank and turn off the heater, and we just went without hot water for a few days. We’ve used 2-10 a couple of times and had no complaints. I’m pretty happy with everything I get from them. I am a realtor and I regularly recommend 2-10 Home Warranty.

The gas water heater claim we had with 2-10 was excellent. The top of our tank was leaking. There was a red residue coming down its side. I talked to a lot of computers when I submitted the claim, which was frustrating. They were like, “Oh, prompt here, prompt here, prompt here.” They did not have someone answering the phone, saying, “How can I help you?” Nevertheless, the contractor who came out was great and he replaced the whole water heater. The timeframe to get it completed was fine, too.

We had an issue with the compressor of our refrigerator. The contractor diagnosed the problem and then he got the part quickly. We were fixed within four days of calling. I was very satisfied with the timeframe.

Our washer was not going through all the cycles, so 2-10's contractor came out and fixed it. The problem was not solved on the first time that they came out, though. They had to add a different part, and the washer has been working fine since. That took about 30 days because a part was on backorder. We were also without heat for 30 days when we had an issue with the heating. 2-10 and the contractor pointed fingers at each other about getting a backordered part. I would call 2-10 and they would call the contractor, but I don't hear from the contractor. I gave up calling. We just waited it out until we actually heard something. So, they're not the greatest, but they got it fixed.

We’ve had 2-10 for 10 years with three different houses and rental houses. My wife is a realtor and she also uses 2-10 whenever she’s making transactions and that’s because of the local representative here. It’s fairly efficient and straightforward when submitting a claim. We normally call in because we’ve been using them for so long. There are contractors we have used in the past and who we don’t want to use anymore, and 2-10 accommodates that pretty well, which is probably the main reason we stay with them. We’ve been using the same AC person for years and they allow us to continue to use them.

I have a claim on our furnace because I heard a growling noise. The guys came out and replaced the blower but that didn’t fix it. I have another claim in saying that it didn't work and I'm waiting to see the response. Our water heater claim was just perfect. The plumber came out and had to order the water heater. Within just a few days, they came out, installed it within about an hour and 15 minutes, cleaned up and they were done.

I do my claims online and 2-10 sends out the contractor. The contractor comes out and makes an assessment. We pay them the fee that they charge us, and they tell us what they can do or what they’re gonna do. They say they’ll be back to fix it or they’ll make an assessment and see if I have to have a new appliance. I feel comfortable with them. They do well.

I put in a claim for a gas water heater with 2-10 online, and then I followed up with a phone call an hour later. The customer service was good when I was talking to them. However, my claim took a little too long. I put in the claim on Friday and the water heater was replaced the following Wednesday. I didn't have hot water that whole time. It seemed like the weekend was an issue. I'm not sure if it was with the contractor or with 2-10, but they made it sound like to get approval from 2-10, it was gonna take at least 24 to 48 business hours, which would have been the following week. But my claim went pretty well, the vendor was good and they were all nice.

When water was leaking from under the refrigerator, I submitted an online claim with 2-10. The tech came out the next day. He was quick and thorough. He had to order a part, but he came back out within the week to fix the refrigerator. However, he couldn’t fix it and said that is was too old. So 2-10 gave me money to replace it. We also used it with our air conditioner, which has been okay ever since.

We've had some good and bad experiences both with 2-10's reps and their contractors. We've had 2-10 for nine years now and they've been receptive to what we needed whenever we filed claims. Their reps are courteous, but the work done by the contractors has been a hit or miss

2-10 didn't have a lot of service providers for my whirlpool, and the one that they did have, I had a really bad experience with them. I wish 2-10 had more service providers in my neighborhood for the whirlpool. But they did a good job in terms of verifying all the diagnosis and getting my money reimbursed quickly. Everything was timely. My deductible is kinda high, though.

My gas water heater was leaking from the bottom when I came home, and submitting a claim for it was really easy. The tech that came was very nice and told me what he was gonna do.

I've had 2-10 for 17 years on this home alone. I normally submit claims online and it's easy. Although I try to use the website to do an inquiry and check status, and it doesn’t work for that. No one ever calls back. And it really is the luck of the draw with contractors. I’ve had some contractors that are not very good. I went for a month trying to get my ice machine repaired because the contractor I had didn’t know what they were doing. 2-10 had to switch contractors and got me with someone who knew how to diagnose the problem. Then, when both of the ovens went out, I was told originally that they would have to order parts. We then received a phone call that those parts were not available and that we would be getting new ovens. And then, we got a call from another contractor who came out, and they pulled the circuit board and sent it in to be repaired. That one took about three weeks from start to finish to be repaired.

My latest claim with 2-10 was a bit of a mess. Their contractor came to fix my heating, and after he fixed it, he charged me 400 and some dollars. He said he didn't think it was gonna be covered, and misrepresented what the unit was to 2-10 probably because he wanted to get paid more. He got an attitude with me when I was upset that he said he could take the part out then I could call somebody else. I fought for it and eventually 2-10 agreed that it was a unit that should’ve been covered. They reimbursed the money that I had to give the contractor, which I got within a week. But I had to give him money that day, so I was not really pleased with that service.

We wanted a warranty for protection as we bought our own house and we've been with 2-10 for three years now. Setting up a claim is easy to do and easier than some that I've had before, especially when you're dealing with third parties and having to call and get something set up. It's usually pretty quick. The online process was a little quicker versus having to call in, sit on the phone for someone, and explain all the details.

I've been with 2-10 since I bought my house. It's my first home purchase so I was a little bit nervous. The real estate agent set it up with the seller and the seller paid for it with the closing of the house. Submitting a claim is very easy, but the first one was a little confusing because I didn't understand what my coverage was just based on the documentation that was provided to me in the closing. I had to pull back up and find out what was covered, what wasn't and get my own registration packet.

I thought that 2-10 was a good company and they're going to take care of things that are supposed to be done if they got broke, but that was not what happened. I call them to submit claims, and my latest experience was not good. I am not pleased. They were supposed to fix my air conditioner, and they had me have somebody come out and get it and fix it because they couldn’t find anybody to come out. And apparently, they didn’t give them what they wanted to hear or a good price, so they got somebody else to come back out. And instead of replacing the unit, to which it does needs to be replaced, they put it back together.

Submitting a claim with 2-10 has been really good. Every time I would contact them, the technicians were here really quick and the communication was great. However, they’re giving me so much trouble with fixing the fridge. I've been without ice for almost two months, and it’s frustrating. The appliance company has been coming over a few times and tried really hard to fix it. They’ve already replaced the actual ice maker. They replaced some valves in the back but it’s still not working. The appliance company has told 2-10 twice that their recommendation is to replace the refrigerator but 2-10 just sent them out for the third time.

When I purchased my new condo, I requested a warranty with the purchase and 2-10 was the warranty that the real estate agent provided the seller. I made a claim over the phone when my air conditioning system died on me, and the first group they sent in wasn’t the best. I told them, “Don’t bring those clowns back to my place." The next people they sent back were perfect. They came in, analyzed the problem with the air conditioning system, ordered the part and got it repaired three days later. They were very professional.

It was super frustrating that, within a month of owning my house, I had to fight to get 2-10 to cover my 20-year old furnace. I was on and off the phone for like a week straight and I talked to many different reps, but the front-end people were not great. They were like, “It’s not even that cold in Colorado, so you probably haven't even used your furnace that much.” That’s not cool. We get really good warm days here, but there has been some really cold days. And I was without heat for about three weeks. They shouldn't warranty something they're not gonna cover. And I told them, “How could you be proud of what you’re doing if you don’t back up what you say you’re gonna do?" I was mad. I had to go back to the person who got the home warranty for me, and they had to go to their rep. And then, when the rep got involved, she was amazing. She said they would cut me a check. I'm grateful that it's covered and done, but it was really a hassle.

We had a homebuyers warranty with another company, but they went up on the prices, so we started looking around, and decided to go with 2-10. Usually, Sears works on our appliances. But most of the time, we have to go out of network and use our own contractors. We’re having a problem now though. On October 28th, the control board went out on our double oven and we have been trying to get it fixed since then.

I had a heating claim where I had not heard from the contractor. I left messages. And this is the second time that the 2-10 switched to a different vendor. I feel like the contractors were really not responding to the client. There was also a plumbing guy and I haven't heard from him as well. There was another plumber that did come by for a leaky faucet and they were okay. It's easy to file a claim with 2-10 but when I had the same issue about switching to a new contractor, 2-10 recommended that I call them again and leave a message, which I had already done. They didn't immediately switch the contractor for me and I wondered why. And I had to wait a few more days.

I had a claim for my washer and it took a lot of frustration on my part for them to actually get the claim opened and send somebody out here. The actual website to submit the claim is simple enough but it took 2 or 3 weeks for someone to come out so I was not very satisfied at all. I would have liked lesser effort on my part because I had to call them 5 or 6 times and get transferred around their call centers and whatnot, which was very frustrating. But once my claim finally got addressed, it was fine.

We didn’t realize that the Freon was covered by our insurance, which was the Supreme one. During this past year, we had three leaks in one of the units. I called 2-10's HVAC and the tech came, filled it in, and charged me 150 for labor. Finally, when they said that there was a leak and we needed to fix it, I said, “No, I have an insurance. Let me call them.” So I called 2-10 and they said that they would definitely check it out and send somebody.

The claim started off as a leak in the ceiling, and that was really bad. The air conditioning lines run through there. There was a company that 2-10 sent out to try and deal with that, and that was a three-week nightmare. And then finally, I said, “We’re not dealing with them anymore.” 2-10 sent out another company, which I paid out of my own money for, and they fixed it instantly. It was a non-issue.

Final resolution I received a check on yesterday 11/26/19 from 2-10 Home Warranty to replace my oven.

We had some crappy contractors from 2-10 back-to-back. We had a guy come out to do some plumbing repairs. He was in a rush and didn't wanna look at anything else. He just said that he had to go. After that, he didn't recaulk the toilet bowl until I brought it to his attention. And after he recaulked the toilet bowl, he left all the trash in the sink and on the fixtures.

I have 2-10 Home Buyers Warranty for a couple of properties. There was one recent claim and the people that they brought on board to represent were 2-sta0r individuals. I often just went ahead and paid out of pocket. We purchased three rental properties and so you get the home warranty for the first year. But with the way things have gone, we'll probably just go out of pocket and pay for a reputable company to come do it once. The problem is not on 2-10 though. I get that there's gotta be margins to be made and it's gotta be profitable somehow, but they have individuals that can't get business unless it's referred to them through a claims department.

We had a clogged pipe and a pipe that needed to be replaced for the kitchen line. Submitting the claim online went well. We had a little bit of going back and forth with 2-10 and a little bit of work to get them to cover everything. I had one gentleman from there who was claiming that I was going to have to pay out of pocket and that they were not going to cover because it was a different repair than what they thought it needed to be. So, we had to have a discussion about explaining what the actual problem was and what needed to be fixed. It was about a four-week process and I was fairly dissatisfied with the timeframe, but he ultimately agreed to cover everything and it worked out.

I started with 2-10 Home Buyers Warranty when I bought the house in 2012. When I moved again in 2016, I just kept it because I was by myself and if something breaks, I need somebody to fix it. I've only had one claim since then, which was just recently, and that was disappointing, to put it mildly. I was only reimbursed for a portion of the well pump that I had to replace. My understanding was that it was covered because I paid extra for it, and then I only got reimbursed like a third of what I had to pay out.

Making claims is the worst experience and I told 2-10 yesterday that as soon as it expires, we're going with a different company. We're on week seven with our refrigerator. They've never called me back once the inspector came out and said he couldn't fix it and couldn't get parts. I have been calling them two to three times a week for the last seven weeks. We still have no refrigerator. I got 30 something people coming next week for Thanksgiving and no refrigerator.

I've had 2-10 since 2006. They’re good. Throughout my years, 2-10 had been great. But the last few individual that have taken care of different services for me, they did a very poor job. When they went out to troubleshoot my air conditioner, they misdiagnosed it. So it took them to send two other people out there to get it fixed. And it took almost 30 days for them to get somebody out there to get it done and that was just one company. So I was disappointed in that. I called the owner of 2-10, the manager, and explained it to him. When they sent the contractor out there, as soon as the person left, the AC broke right back down. But the second person they sent out there finally got it right.

2-10 is doing great and I have no complaints. When my water heater had a gas leak, which could be pretty serious, the contractor they sent fixed it and resolved a life-threatening situation.

2-10 was fantastic. Their contractors, on the other hand, were not. They came and worked on the house. And when they got in, they got caught in my driveway and they scraped up my entire concrete in front of my driveway. They did fix the problem. They were quick with it, and I did appreciate. But then I came back to the house after work, and I noticed that another pipe had burst. So, I called 2-10, and they were really quick to get them to come back out, and even though 2-10 agreed that what was happening was one job, their contractor kept arguing saying that it wasn’t. And they were at my house for about 45 minutes before they did any work, and then they left because I didn’t wanna pay them for another job. But 2-10 was understanding. My wife had a conversation with the claims department and they agreed to have us hire somebody that we trusted and we’ve worked with.

The heater was blowing room temperature air and wasn’t blowing hot air. I filed a claim with 2-10 around 30 October and since then, they’ve been back three times. The issue with the heater continued after it was supposedly fixed the first two times, then the last time they came out, they got it corrected. But all of a sudden, there was a leak that wasn’t there before. I texted the contractor yesterday, asked him what’s the status with the box that’s leaking, and he said he has gotta get me scheduled. So, I don’t know if he’s talking to 2-10 or what.

I've been with 2-10 for about 13 years, but right now, I'm not very happy with them. It takes a very long time to get claims handled now. In the last couple of years, there were too many times where the contractors came out immediately and diagnosed the problem, but I had to wait for a part to be ordered. And more than half the time, they come back out but it was the wrong part. Almost every time, 2-10 confirms that they got the correct part order sent in from the people doing the work, but they ordered the wrong part.

I just submitted a claim with 2-10 and it was very easy and fast. I did it over the phone and the rep was very prompt, intuitive and easy to talk to. Also, the contractors' service was excellent. Everything was cleaned up and very professional. I got a buy-out, and the check was FedExed to me. As a whole, the claim was handled very well.

When I bought my house, part of the deal was that the guy would buy us a home warranty. He chose 2-10 and we liked them for the first year so we renewed it for one more year. Then this year, we actually decided not to get it because we got everything fixed and we don't need it. But they answered every time we called and when we had a question, they seemed knowledgeable for the most part. Also, my wife doesn't like to talk to people on the phone so the fact that 2-10 has the option to submit claims online where you don't have to talk to people is nice. It's actually super easy to do online too. You log in and just fill out the little form then they'll give you a call within the timeframe that they say on the email. There is one contractor that they sent out that was kind of "eh" but I told 2-10 I don't want him anymore so when I had the issue for the same thing, they didn't send him out. Otherwise, the contractors were fine.

The claim that I filed with 2-10 went really well. I did it online and it was super easy. I filed it on a Friday night, so it did take until Monday morning for somebody to come out. But it wasn’t an emergency, so it was handled very quickly. I sent 2-10 a message on Monday afternoon because I hadn’t heard from the contractor yet. Once they told me who the contractor was, I went ahead and reached out to them directly instead of waiting for them to call. They scheduled for the next day and then beyond that, they told me what needed to be done and that they would call me when the part came in, because a whole part needed to be ordered. They called me the day it came in, and they came out the next day and fixed it. I was satisfied with the time frame.

I’m a real estate agent with Keller Williams and 2-10 was a big presence in my office so I decided that when my other warranty came up, I would give 2-10 a shot. Submitting claims is easy for me. It has been a learning process, but overall, the experience has been okay. When the contractor said that my dryer could not be repaired and had to be replaced, I called 2-10. There were some back-and-forth phone calls and I had to hold through every phone call. The agent put me on hold and got the contractor on the phone. She confirmed with him what was wrong and then she told me that the cash in lieu would be an option for me. Then she went on to say that it would be 7 to 10 days before I even get an email. I’m not gonna wait another couple of weeks to get a dryer so I asked if it was safe to buy a new machine. I purchased what I wanted, instead of waiting for them to reimburse me for something.

When we file a claim with 2-10, it could be a great experience or it could be a nightmare depending on who we get on the phone. Their reps are either knowledgeable or they have no idea what they're doing. We can also do our claim online, but then it depends on if their site’s working. It’s either a good day or a bad day, never in between. And as far as I’m concerned, the contractors they use can’t be licensed because they're just ignorant. 2-10 should get vendors that are competent in making a repair. But the reason why they can’t find anyone is because they don’t pay their vendors. Let’s say, it costs 950 to replace the water heater. 2-10 is only going to pay the contractor $450. Nobody’s gonna work for that, so you’re gonna get what you pay for. I’m now in the process of transitioning out from them to another company.

2-10 was included with my paperwork from my lawyer and mortgage company. The first issue I had was not successful as I was needing air conditioning work. I filed my claim with a phone call and I was told it would be three weeks. The claims person should have realized that three weeks was unacceptable and found, on her own, another provider that 2-10 uses. I was surprised that they did not offer that. This was in the height of summer when it was 95 plus, which means I had to go through my real estate agent to find somebody else for me.

For submitting a claim, I'm not really pleased with 2-10 Warranty. I don't feel that a lot of the stuff is covered properly. They don't enclose the information like what isn't covered or what is covered. Like if you have a plumbing issue, plumbing shouldn't be covered or not covered because it is a slab-encasement or they would say they only pay 500 for concrete slab. But it's a warranty. If I got a leak from my shower that's behind the wall, that should be covered, period. I wasn't pleased with the coverage and there are too many stipulations as to liabilities and legalities that didn't cover certain things. If they're gonna cover the shower valve, then they should cover the whole repair, and not just say that they're only gonna give me 500 because of the slab and they're not gonna pay for the drywall. If the contractor has to bust out the concrete, they're only gonna pay 500. That's just ridiculous to me.

My claim with 2-10 Home Buyers Warranty regarding my dryer went well. It took them three weeks to fix, but eventually they fixed it. The issue was the availability of the technician to come out to my house. Basically, they were fully booked for weeks. When we were able to schedule one, the tech called in sick. That was why it took a bit longer, but it was done. When we have a claim, we hope to get it resolved within a week because some things are just too essential in the house. I have kids and I have to do the washing and the drying. But since I didn't have the dryer, I had to go out and be somewhere or use a commercial one, which was inconvenient.

Filing a claim with 2-10 is pretty simple and doing it online is much easier. They respond quickly to us. It's less than 24 hours before somebody tells us that a service call is coming out. It depends on the day but during the week, we get a message back that somebody will be coming within an hour or two or less than that. We haven’t had any issues with this part of the claims process, although we had a couple of issues with the contractors.

We’ve had the 2-10 warranty for 15 years that we’ve been here in the house. When we first moved in, it was kinda pushed on us for one year, and then we could drop it. And then, it was like, “Hey, we have a problem with this. We have a problem with that.” And we just paid. Back then, it was 50 bucks, then now, we just pay $75 for their contractor to come out.

Overall I've had a positive experience with 2-10; when things can be fixed. However, when the appliance they can't fix and agree to replace (after almost 3 months of trying) they want to replace it with the cheapest possible alternative rather than even coming close to an actual replacement. My 3 year old high end Kitchenaid French door refrigerator kept breaking and I was forced to use frozen water bottles to keep it cool enough to store any food (have a freezer in the garage).

In July of 2019, I called 2-10 to fix my oven as covered by my warranty. The entire process has been riddled with issues. The communication 2-10 gave was sporadic at best with myself, and virtually nonexistent with the contractor. The results were crossed lines on who had what piece, whether or not it was lost or unfixable. It took until October for them to figure out they needed to replace the unit. Then it took them another month and a half to get anywhere near replacing it. It's November 2019, Thanksgiving is next week and I still don't have an oven.

2-10 Home Buyers Warranty came with my home when I purchased it back in 2009. The coverage was for structure and then I purchased the additional coverage at that time. I did leave 2-10 for about six months because my premium got so high that I went with a different company. But I filed one claim with this other company and ended up having to pay over $600 out of my pocket. So I dropped them and went back to 2-10. Submitting a claim with 2-10 is very easy. I've done both online and over the phone. Their website is very user-friendly. I've had to file several and everything has worked out fairly well. This time, I've had to wait longer on the part than ever but it's not hard to do. Some of the contractors are a little sketchy and they don't have a uniform, but they're also workers and they don't necessarily show up in a suit and tie. Other than that, I had a really good experience with 2-10.

Submitting my claim with 2-10 was easy and smooth. Initially, I thought the contractor's service was great. However, everything is taking significantly longer than we were told. And they’re not great at communicating. They brought an air conditioner in, but they needed a bigger one. Luckily, we don’t need necessarily need an air conditioner right now so it’s not the end of the world, but we wanna know what’s going on. Everything on the 2-10's side went really smoothly though.

A&D Appliance figured out that the dishwasher could not be fixed, and I couldn't wait two months to get a new dishwasher. The person that I talked to at 2-10 said that it would have to go before the committee. He had already gotten the report from A&D Appliance, and they didn't know how much money they would allow for a new dishwasher. So I went ahead and bought the dishwasher and got it installed. And then I called again this past week and the guy told me that since I did not go through 2-10 to get the dishwasher, they won't pay anything. But nobody told me that. I am very, very disappointed. Their warranty stinks.

I contacted 2-10 to have some pool equipment repaired or replaced. There were some minor issues, but we had no problem raising it with the contractor and they fixed it. When the contract was set up, the type of pool that was selected was not correct. It was freshwater instead of saltwater. Moreover, saltwater is more expensive. I contacted 2-10 to tell them that it was an honest mistake. They read the contract and let me change it in order to use it for this particular service. It was kind of them to do that.

The washer I had had been really loud. It sounded like a rocket taking off. And then one day, when I did the laundry, it smelled like burnt rubber, and then when I got the load out, there was a piece of rubber about eight inches long that had come out of my washer. I was freaking out thinking I was gonna have a fire. The contractor that came out was fine. He brought his son who does work with him, so it was kinda awkward, but other than that, he did fine. And he noticed all the problems with my washer, so that was good. He did his job appropriately. He seemed like a nice guy, but it was very awkward because his son just wouldn't stop talking to me.

Our gas water heater quit making hot water. We submitted a claim with 2-10 and it took a while for someone to come out because we were fixing to leave on a trip at the time. So when we got back, the tech came out and he was pretty prompt. Once we got back from our trip, he was here in four days and he was good. He took out the old heater and put in the new one. And he did it all in one morning. Everything went well and the new water heater seems to be working fine.

Initially, my latest claim did not go well. The contractor who came was extremely unprofessional and rude. I did not feel comfortable with him in my home so I asked that he not return. I called 2-10 and I made a complaint. I also requested a second contractor, which they sent out. He was kind, knowledgeable, and much more professional. He also kept communication with me, which I appreciated. However, the parts got delivered to the wrong area twice, so it took a while to get and the claim just got closed out within the week. 2-10 needs to vet their contractors more thoroughly. I’m not sure how they do it currently, but I would not want the first contractor representing me. I would think that they'd feel the same. The good was that the online claim was very easy and the communication via email was continuous, which I appreciated.

I changed the review to a 4 star bc of the detail in using Consumer Affairs to gain feedback and improve the quality of service provided to your customers.

I have done a couple of claims with 2-10 Home Buyers Warranty in the past and they've been very efficient, so I stayed with them. I'm beginning my third year with them in September. So far, when I submit a claim to them, my experience has been good. There was a little snafu with the last one, but it was corrected quickly. I usually schedule the service request online. But in this last instance where the heat went out, after putting the request in online, I had to call in. I had two systems so it wasn't an emergency. But the original contractor they had signed up to come out had all their service techs on vacation that week. And that was not unheard of. If 2-10 is gonna recommend somebody to come out, they should make sure that they're not talking 10 days for a service, which is what it would've been for this. It was almost two weeks.

My last claim with them was terrible. They said my conditioner went out of my air conditioner. They were not gonna pay to replace the air conditioner itself. They were just gonna pay to replace the part and they said they couldn't pay to get someone to put in the part in for me. The contractor was kinda helpful but I didn't know it was gonna cost me $100 for him to even come out and look at it.

The claim regarding my Freon was great. Some kind of part that had worn out was needed to be replaced. The problem got solved in three weeks and that timeframe was fine.

2-10 sent contractors who were nice for my Freon split claim. They did the job.

Everything went well with my claim, which I submitted on a Friday. We got the whole air conditioner unit replaced and the guy from the Ken Williams said that it’d be Tuesday or Wednesday. They came on Tuesday and installed it on Wednesday, October the 30th. Then, the following week, on the 6th, the serviceman came out and inspected it. I then found a couple of little issues and they came back on the 13th to fix it and make sure everything was kosher. We also had a building permit that we had to get from Brevard County. Ken Williams has to call Brevard County to have the building inspector come out to inspect if the installation is up to code. We were happy with Ken Willaims. They are a good company and 2-10 should keep them. 2-10 is working out for us and we're also happy with them. They are worth it.

So far, submitting claims to 2-10 Home Buyers has been okay. One time, I had an issue with my washer which went well. Their contractor called me immediately and was able to schedule a time to come out. Within a week, my issue got fixed. However, the second time I submitted a claim for a dryer, I ran into an issue. The provider told me that they were trying to call me but then they could not get my number. That claim worked out okay but I expected them to be more proactive in reaching out to me.

I've been with 2-10 for at least 10 years now. I have filed about three claims and the company has been fair about giving me coverage and paying the replacement costs. I’ve had contractors come out and make some repairs on one appliance, but when one part of the AC went out, I replaced the whole unit but I only got coverage for just the air handler.

When my downstairs/upstairs system was low on Freon, the first guy 2-10 assigned never called me. I called 2-10 back and they got a second guy who showed up quickly and did a good job. He checked the whole system and walked me through it. It also turned out that the little starter in the air handler had gone bad. It ended up being two visits, where the same guy came out. And it seems to work out. They didn’t charge me for the first one because they had to do it two years ago, but I paid the $100 for the second one as it was a completely different issue, which I understand. I would have probably paid twice that just getting the part and I'm sure I had paid the guy a small fortune.

Trying to get someone out here was a hassle. When you call 2-10, it took forever to get through to the right person. It was just all a hassle. And then, they could not find the part for a long time. I was without a refrigerator for over two weeks. I lost a lot of food. I had to put a lot of my condiments, food and necessities in a cooler. I had to throw away a lot of it. And then, when they got the guy to come back out here, it was a used part they put in my refrigerator, which did not make me happy.

I filed a claim to 2-10 Home Buyers Warranty for a heating system issue. It was not working. I was out of town and the first time my wife turned on the heater, she said, “The heater is not working. It might be the pilot light.” When I got home, I worked on the pilot light and the contractor came by and said, “She’s right, it didn’t even kick over.” He needed some parts so he ordered them in, and he came back. The guy was very nice, cordial, picked up all his tools, and did a good job. It took a couple of days to get things fixed, but the claim went well. The pilot light is working fine now and I'm happy.

It’s simple to submit claims both online and over the phone. When the contractor came out the first time they thought it was a pulley that needed to be replaced, which indeed needed to be replaced. But there was also a cracked blower assembly, which they found out the next time they came out. When they did it the first time, they turned the dryer back on and it wasn’t making a noise, so they thought it had fixed it. But then once the dryer got warm after running for about five minutes, the noise would come back. So, that’s when they came back and they dug deeper into the dryer and then found out that it was a cracked blower assembly. We waited a few days for them to come with a new blower, they installed it and we haven’t had issues since. I’ll renew with 2-10 again. I only have about a year left here in my current position ‘cause I’m in the military, and then I’ll sell the house after that. But I plan to keep 2-10 while I still own the house.

I filed a claim to 2-10 when our furnace died. It was 28 years old and the parts were not available anymore. A technician came out in about four days after filing the claim. The technician was good. We decided to call 2-10 earlier one time and we weren't too happy with the interaction we had about our dishwasher. The person we spoke with kinda gave us the runaround. And we said, "You know what? We don't even wanna deal with this." They offered us a $100 check if we went out and got a new one. We ended up taking that.

The lady that we bought the house from had 2-10 on their own, so we wanted to continue it. We've been with 2-10 for over 20 years. They do their job pretty fast, but it seems like it takes forever for the people they contact to the do the work to get in touch with us. A couple of them have been pretty good. A couple of them haven’t been very good at all. One of them didn’t even show up. With 2-10, there were some stuff that were covered and some that weren’t. We have a little refrigerator downstairs that malfunctioned, and they didn’t cover that because it wasn’t our primary refrigerator. But the rest of the stuff they’ve done has been okay. When I told them I wanna get another contractor, they found somebody else, and then I heard from those people the next day after they changed it. But they somehow went back at a later request for the same one that didn’t show up. So, that wasn’t very good. They probably didn’t change their records at all.

I filed my claim online and then got an email or a text confirming that they got my message and saying that the contractor is on their way as well as the contractor's name and number. When the tech came out and fixed the air conditioner, he found that there was something wrong with the fan and the motor. He replaced that, but when he did his final walk-through, he said that it looked like I may be leaking Freon. It was all part of the same issue. I’ve used 2-10 for years and they have been super. In fact, I’ll be renewing again this year. I never let it lapse and it has paid off. Last year, I heard from them early and they gave me a discount for paying early. But I haven’t heard anything this year. Also, I talked my daughter into getting one for her condo.

2-10 was part of the deal when we purchased the home. The submission of the claim for my air conditioning that was not functioning well was fine. It was after that, however, that I wasn't incredibly pleased. Although they were able to send someone out in a day or two, the contractors were awful. When they came out they told us that the AC was going to burn our house down. They shut the unit off even though it was still 100 degrees here.

The refrigerator stopped cooling, so I called 2-10 and they had a repair guy come out. The repair guy said that there was a class action lawsuit against the refrigerator, so that I would have to contact LG to get permission for him to fix the refrigerator. I did that and he told me it should take a couple of days. I followed up with LG and they told me they sent the permission to the contractor several days earlier, and he went MIA. I called and called, and didn’t hear anything. I never heard from him again. So, I was without a refrigerator for about three weeks. I finally called 2-10 and said, “What’s up with this?” And so, they stepped in and said, “Because you’ve been without a refrigerator for three weeks, we’re just going to send you a credit so you can get another refrigerator.” So, they did that.

2-10 replaced the air conditioner and they did a really good job. I'm very satisfied with them. I've had them since I bought the house 16 years ago and have kept them for the convenience. I pay a lot but in some years I've been lucky and don't use them. Overall, I've had no trouble with 2-10 Home Buyers Warranty.

We had a couple of service calls on our AC and for the most recent one, the techs that 2-10 sent out were great. They were very responsive and when they came out, they did their thing and were done. That was not the norm with the other ones that we've had, so it was nice. In fact, people don't use the warranty because when 2-10 has to send out to a contractor, the customers have to wait and they can wait up to 48 hours. But one time, it was in the middle of the summer and it took 21 days for us. But we had a warranty, so we weren't gonna be paying out of pocket.

My claim with 2-10 Home Buyers Warranty about a washer was perfect. Some stabilizing bars were broken and I needed a new transmission too. It took a few days to get it fixed, but everything is now working perfectly. The timeframe was just fine and my interactions with the contractor were good. I'm on my third year now with 2-10 and so far, everything has been fine.

My realtor got me a 2-10 warranty when I closed on the house in September, and I've submitted a claim once. The roofing guy that was sent out was nice. I like him.

The water heater was leaking and it was outside of business hours on a really late Friday afternoon. So I didn’t see somebody come out until Monday, but obviously, that was expected. The technician was very nice and pleasant. I would definitely recommend working with him. They said it wasn’t able to be fixed. So, they replaced the whole unit, and it was really quick. They thought it would take about a week to do. But they did it in less time than that. It works really great, so I’m happy.

When we purchased our home, our realtor recommended 2-10 for insurance company, and we've had coverage for four years. They've been fairly responsive. They're better than the other home warranty company we had previously. So, I would recommend them at this point. However, they always send out the same person to repair pretty much any appliance that we've had an issue with and that guy is a little bit a unique individual, not really by the book type of person. But he always seems to get things done. The amount of money they've offered us for the dryer seems a little bit on the low side too, but besides that, we've not really had a problem. I prefer to talk to somebody in person when filing a claim and everybody has been always fairly pleasant. They should maybe have shorter response times after filing a claim though. But I think my problem with that is that things always seem to happen on a Friday.

My washer was leaking and the dryer stopped working. I called 2-10 and told them what was up. Submitting the claim was a quick process and it was effortless. The plumber whom they sent called me and we arranged a day that he would be able to come out. 2-10's warranty is at a fair price for a month. Additionally, the deductible is much cheaper than what it would have cost me to have things fixed. 2-10's process was good and the people were all pleasant to talk to. My repair was done rather quickly so I'm more than happy.

We started having water on our ceiling and we had discoloration. The plumber came out and he is the worst plumber that 2-10 has ever picked. We’re still having the same issue. I'm not calling him back out. Also, it’s $500 and 2-10 said that it’s not covered under them, so it’s on us, which is pointless for me. What the heck am I paying home warranty for if they ain’t even gonna fix the actual issue? We got money for a new dishwasher last year because the same person they sent out couldn't fix the issue. I’m thinking about cancelling with them.

We’ve been using them the entire time we’ve had the house in California. So, it was excellent. The claims process is fairly straightforward. I would go online, put the claim in, and I would get notified relatively quickly. Back when we had tenants in the house, the heat pump went out in January while the tenant was pregnant. That didn’t go as smoothly as I had liked. It took quite a while to get the parts that they needed in and then the same thing happened a couple of months later when the AC went out.

The sellers had included a one-year 2-10 warranty with the house when we bought the house. After the first year was up, I renewed it and added a few things. Submitting a claim, which I do online, is easy. We had a claim for a leak. There was a hole in a pipe in the wall which we found early enough. It was just a couple of hours once the plumber got here and figured it out. He looked at it and said everything else was good. This guy has been to our house three different times for three different issues, so my wife was familiar with him. My wife was pleased with how quick he figured out what was going on, and it wasn't really as big of a deal. We were both happy.

The online claim submission was easy. The contractors we had were quick. 2-10 is a good thing to have. For buying a home, it is valuable.

I had the absolute worst experience with 2-10 that it made me think about changing our warranty program. I had a claim for the air conditioner, and from the day that the contractors came out, to when they were allowed to do the work after being okayed by 2-10, it took a month for us to have the parts replaced and get our unit to work again. There was a miscommunication, where the contractors were saying that we needed to have two parts while 2-10 was saying that it should be one part, and going back and forth with contractors trying to order the part.

My realtor made the seller buy a warranty from 2-10 for me and this is the company he has always used. I have it for three years now and sometimes, it could be difficult to file a claim with them, depending on not knowing the model numbers and stuff. They ask for it on the information tab and I just put N/A. But they still take care of me and send someone out right away.

We're here in South Florida. We made our claim on October 1st, and we didn't get it settled until October 20. And it was 90 degrees every single day. We got the runaround from everyone, from 2-10 Home Buyers Warranty. In the end, we didn't get charge anything from them. They took care of everything but we were not satisfied with the process and the length of time it took. That was not how it should have been. I'm a Realtor and I refer people to 2-10 Home Buyers Warranty, and now, I am doubtful.

A lot of categories are still missing when I do my claims online, especially the recent ones with HVAC. When I was trying to do with HVAC, I could not even see that option online, so I had to call their representative. And he put it in some category, and got it done. There were a few issues I faced. But otherwise, it’s been very easy. If I find the option online, submit it, and then I get an email with an assignment to a contractor. Everything is so quick and seamless. I haven’t had an issue if I find the category there.

My experience with 2-10 has not been wonderful. We got the warranty because we bought our house as is, and we had a house before that was an older house that needed things done on it, and it seemed like the smart thing to do. They were highly recommended to us by somebody else that has their program, and they had good success with them, but that has not been the case for us.

Everything's fine with 2-10's service. When I submit a claim, it takes about three days for a contractor to come out. I recently had a water heater claim, and the tech was better than most. He explained what he was gonna do, and whatever he said he was gonna do, he did it.

2-10 was who our realtor recommended when we bought our house. When our AC went out, and the reps that we spoke to were so unknowledgeable. I had to ask specific questions to drag answers out of them. They weren’t forthcoming with anything. 2-10 needs to train their people better on the knowledge of what they are discussing with the client. Eventually, I stopped dealing with 2-10 and only dealt with the contractors. It was not a good experience at all. Their contractors, nevertheless, were great. They ended up replacing the AC.

I only had one claim with 2-10 Home Buyers Warranty and the experience was very unsatisfactory. We bought the new house and we had some repairs that we were trying to get done, but only one was covered. With other home warranties I've had in the past, it didn't matter if the issue was pre-existing or not. We paid out whatever fee and their contractor came out and they did what they had to do. There was never a question of whether it was pre-existing condition or not. We had one issue that popped up after we purchased the house and the shower would not turn off either. It was determined to be a concealed repair because he had to go behind the wall, in the wall, to get to the pipes, what needed to be replaced. I've had numerous other plumbers come out since this repair, and I got charged around $800 for the repair. Everybody else said that should've been a $200 to $300 repair. So, I'm not happy.

Our gas water heater claim went fine. The rep was very good when I called the claim in. The contractors were always very strong on letting me know when they were going to be coming and then when they were on their way. They were the ones that were doing some other work for me and noticed that the water heater was making a screaming noise. I wasn’t familiar with that and they worked with 2-10 to come up with a solution. 2-10 was providing the unit. The contractor picked up the equipment then they came and installed it. We had a little problem with certain parts. The connectors wouldn't fit with the heater, and so we had to wait for a second visit. The connectors that were supposed to be used were not in the package. When they got those parts, they finally came out and installed them. So, it’s been done and it's working fine. And I was lucky that I wasn’t without hot water for a week and a half.

I've been using 2-10 for 15 years. I'm a real estate agent, so I refer them to a lot of properties. I make claims online and they're usually pretty good. If I have any complaints, I just let the rep know and they handle it.

The contractor 2-10 sent us for the lights was great. The guy was very professional and was open to communication. I also liked his cleanliness. 2-10 was very proactive in getting someone out and they would answer any question that we had. Sometimes, when you have a service like this, you’re not sure about stuff even though it’s on the paperwork. And there's really a lot of paperwork, as with any company, for a consumer to read. It’s so much easier when I’m able to call 2-10's office and ask if they are able to cover a problem. And they get people out immediately. On this claim, they sent a good one and then they followed up to make sure he came in and the job was completed.

I had a claim done with 2-10 when the water heater stopped working. On the first day that the tech came out, he checked it out, diagnosed it, and then he left. The home warranty then ordered the part and as soon as it came, about five days later, the guy came back and installed it. Everything is good so far, and I hope it goes like that forever. I don't want to live without hot water again.

We made a claim for our refrigerator. 2-10 arranged someone to take a look and they decided the replacement. They gave us the lowest model that we didn’t like. We had to take the buyout offer. I got a check of 800 bucks and if I minus 100 bucks I paid off and the insurance premium I paid off which was 500 bucks, I only got 100 bucks. That’s not much. I recommend 2-10 for a new homebuyer, but not for people who already live in a home. I only have two months with 2-10. It’s okay, but I’m not going to renew.

The heating coils were bad and the thermostat wasn’t tripping the way it should. It was only going on when the blower was on instead of auto. When my girlfriend called 2-10 to get the service set up, it ended up not going through. I don’t know if it was just a mix-up but when I called and got it all set up, the reps I talked to did really well and the techs were out here within about two days. They were from Holder’s Heating and Air and they were extremely professional. I work third shift, and they had to come in during the day, so I left a note on the window saying that I was sleeping and they got the job done. They also left me a note letting me know everything was done and they locked the doors up behind them.

My friend bought her first home over a year ago. I finally visited as she lives a little farther than me. We were talking about her home and she mentioned getting a few things fixed through her home warranty. She then told me about 2-10 and how great they were and what they cover. I was amazed because I never heard of this. So she referred me and I signed up thinking that it is great to have. Something break and need to be replaced and my husband works very hard to fix them. I thought it would be great to have have this peace of mind. Well just 4 short days after I could start using my warranty I noticed that my heater was not working right, just my darn luck of course. It was 29 degrees outside and really cold inside.

I’m very satisfied with 2-10. The contractor sent out for our AC was pleasant and attentive, and he took care of the issue. The AC lines were frozen over, but now, everything is working fine.

2-10 was set up through the house that I purchased, and all I did was renew it. I've been with them for two years now and everything is good with them.

I had a roof leak repaired through 2-10's contractor, and they did it while I was at work. I don't know if the roof was fixed but I'm sure somebody was up there because there's a white piece of paper hanging from my roof that wasn’t there prior. Also, the stain on the ceiling isn’t getting bigger, which would’ve spread by now, so it did seem like it was fixed.

My experience with submitting a claim with 2-10 has been awesome. When I call up or do it, it’s been amazingly quick. The claims representatives are always very nice. They put the request in right away, I get phone calls from the people that they’ve contacted about doing the work, and it very clean and streamlined, and I love it.

Whenever I had to submit a claim with 2-10, it goes smoothly and they take care of it very quickly and efficiently. To me, it's pain-free and that's the most important thing. Everybody that they’ve sent out has been very professional, thorough and efficient. They’ve helped me with how I can prevent stuff or maybe do some home maintenance, so we don’t have to file claims in the future. They do excellent work and we've had zero issues after. I actually think that everything is better than it was even before it broke. My only thought is that it would be convenient if 2-10 had a mobile app. Right now, everything needs to be done on the webpage.

Our gas water heater claim with 2-10 went well. They got their adjuster out quickly and helped us. The only thing that was a little frustrating was the hot water heater we had when we moved in here was old. And so, when we had to get the new one, we had to have some of the piping moved, and that cost came out of pocket. But that wasn't necessarily 2-10's fault. It just wasn’t covered. But overall, they treated us well during all that. And the hot water heater contractors were good. We also had some garage door issues a year or so ago, but the people they sent weren’t that great. Unfortunately, our garage door wasn’t opening. When they came out, it did open that time. They told us that we owed for that, and next time, we should’ve checked it before they came out. But overall, their contractors are good. And their customer service has been good and fair with us. They have helped us out with a couple of things we’ve had.

We did a claim with 2-10 for the sump pump but the problem with it wasn’t covered under the warranty completely. We ended up having to put out an additional $200 plus, which was disappointing. But the service provided was fine and everything went well.

The claims process with 2-10 Home Warranty was excruciating. For water heaters, 2-10 has a warehouse that they have to go to. Their contractor has to look at the situation first, determine whether or not they need a water heater, then they come back the next day or two later to install it. And I don't care for the length of time it took, from the time the person showed up until the water heater was installed.

I've had 2-10 since end of June. I prefer submitting claims over the phone and so far, the reps I've spoken with have been fine. In a day or two, they'd send a contractor out. So far, those they've sent out have all been fine. The techs communicated well, trying to find the problem. The first time we called 2-10 for the garage door opener issue, the tech came out, thought he knew what the problem was and he fixed it. A couple days later, it didn't work. I called them back. Then, they said they’ll send a senior tech out. They did and he did a couple more things. Now, I’m on the third time.

I’ve been a customer for about three and a half now when I purchased the house. Filing a claim seems to be pretty seamless. I had water heater issues, and they didn’t have any in-network plumbers, which was kind of odd ‘cause I do live in a bigger city, Toledo, but they allowed me to go out-of-network. I hired my own and all I had to do was send 2-10 a picture of the bill that I paid, and I got my full refund a week later. Typically, I go online to put a claim in. Their website is very seamless. If I’m not 100% sure of something and it’s multiple claims, like this last time I had multiple issues that kinda tied into each other so I wasn’t sure if it should be one or two, then I will call 2-10. A couple of years ago when I had my first experience with them, the contractor himself had issues getting the proper model number of exactly what 2-10 would have supported. He kinda cursed home warranties in general right off the bat. But towards me, he was very friendly.

I have a condo with a fridge that has a failed compressor. I paid the $100 deductible fee for a tech to come out. He replaced the compressor & when adding refrigerant, it wouldn't hold. Apparently there is a pinhole somewhere. I sent 2-10 some photos of an area that appears to have rust/corrosion (inside the freezer), however, Because parts for this fridge are discontinued, 2-10 is telling me they cannot replace it. I asked for a 2nd opinion & when they dispatched Sears, Sears told them they aren't familiar with the brand WOODS & won't service it. 2-10 then told me they don't have any other appliance contractors in my area & I have to find someone to diagnose it. I explained that if the parts are discontinued & the fridge is no longer made, I don't want to pay out of pocket for another tech to come out & tell me the same thing. This is my 1st experience with 2-10 and I do NOT recommend them. I plan to file a complaint with consumer affairs as well!

The claims process with 2-10 is very difficult. I had a leaky water heater that was leaking onto our floor. And they said they had 24 hours to contact a service provider. Then they had weeks until they come out and diagnose the problem, and then they were gonna order the parts. And so, I was left with the unrepaired item for weeks. That is the system. The contractors contacted us. Unfortunately, what I have come to find is that what they do is they have agreements, and I've actually had two claims. I had one on the air conditioner problem, and one on the water heater that went out. In a really brief amount of time, we had a lot going on. They have contracts set up with local service providers, plumbers, and these service providers are generally small companies that say they'll do it at a really discounted price.

When I submit a claim to 2-10, they're great and they really respond. They hook me up with contractors that respond within 24 hours. However, I had issues when I had to have a washer replaced. It took a long time to get somebody to sign off on what they were going to allot in terms of me going out and replacing it. Eventually, we got it with a bit of pressure after I used my status as an agent to say that I throw a lot of business their way. Other than that, 2-10 has been excellent. They have a very comprehensive program for subscribers.

It was awful submitting claims. I hated it. I ended up spending more out of pocket than the coverage. I wasn’t happy. My very first claim that happened was a plumbing problem. I paid a $100 service visit for the first person who came out to tell me that he couldn’t do anything ‘cause it wasn’t covered. I complained to 2-10 several times. They took zero action and I ended up repairing it myself. From then, I was soured on the experience. I didn’t renew. I have too many things going on in my life. So, I’ll never be a 2-10 customer again. It wasn’t worth pursuing with them. They have a long way to go. They’re not on modern technology yet. I think they mean well but I don’t think they follow through very well.

Our realtor recommended 2-10. When I called for a Freon split claim, 2-10 was helpful. They got it done pretty quickly.

I had an issue with my plumbing so I called 2-10, spoke to their representative and explained to him what was going on. He advised me that somebody will be reaching out to me to schedule an appointment for a tech to come out to do the work. That contractor scheduled at my convenience on a Saturday. Their tech did the assessment, wrote up an estimate and told me he was gonna submit that estimate to 2-10. He said that 2-10 would get back to me as to whatever the cost would be. But then, nobody every reached out.

I’m dissatisfied with the air conditioner company that came out, and I called about that last week. But it's not 2-10's fault. Also, the claim for my washer went a little bit longer than I wanted. I had to wait on some parts and the tech had to come back twice. But he was professional, apologetic and nice.

The claim on my heating system worked out, but the process was a little frustrating. At one point, I was given a quote on amount we would have to pay out of pocket. However, a couple of days later, I got a call where they said, "Oh, no. He's another $1,200 and some." I'm not sure where the miscommunication came from because the rep that called me was pointing a finger at the vendor saying it was the vendor's fault that they have decided to up the quote. Then, when I talked to the vendor, the vendor was saying, "No, it's the home warranty company that's changing things." So, that was a little frustrating because I did not know who to believe. And so, one of the internal advocates got involved together with a local sales rep who is friends with my realtor, and they ended up working it out for me.

There was a water leak underneath the concrete slab, and getting to the pipe, things were damaged. 2-10 gave a check and said this is much money I could get and so I have been working with the plumber to figure out all that needs to get done. However, I’ve had some issues with 2-10 in the past with some things with this house, that I had another claim and 2-10 didn’t do anything about it. I was really confused. Then I talked with one of the ladies there, and she also agreed with me, but that they couldn’t do anything. So, it just gives a little bad taste in the mouth. When I bought the home, this was included in the purchasing agreement with the one-year warranty. I really hadn’t planned to update ‘cause I have my own normal home insurance.

There was water leaking from the sink and when my nephew came over and checked and said that it was leaking from the garbage disposal. I called 2-10 that same day, and it was fixed in a couple of days. It was really quick. Everything was okay. I’ve had about three or four claims and I haven’t had any problems so far.

I had two units out of three heaters that completely froze and flooded a part of the basement. So, we called the current company that serviced the house, and they told us that we had the service plan, and they could charge us a fee to come out. They can’t do anything until it unfreezes. So I hung up, and we mopped it all up. My husband got on to Google and it said to put the fans on, and then turn the thing off. That’s pretty much what you have to do, so we did that. The company came out the next day, and said that one unit had to be replaced and the other one had a leak but they didn’t know where the leak was. In order to find the leak, they've got to take it apart.

My wife has had 2-10 since she moved into the house 15 years ago then I moved down here about two years ago when we got married. Being given the runaround is probably the most favorable response that I could give for this organization. Of the six different plumbers they sent out, none of which were able to or willing to resolve the issue that we had. In fact, the first guy that came out said there was nothing he could do to help me and I was gonna have to take it up with my insurance company, and then he collected $75 and left.

Excellent service and coverage to address my hot water issue. Company finally select one of the best plumber ever I worked with. Thank you 2-10 and thanks to your contractor 'Plumbers Electricians & Beyond llc,' Only concern they took a bit longer time (more than 2 days) to address emergency WO but at the end did a fantastic job.

It’s been very easy to submit claims. I’ve gone on just the website and done it all that way, and they’ve been very responsive and quick on their responses. We had a plumbing leak issue and garbage disposal that they fixed. Plus we’ve been able to take advantage of the appliance rebate that they offer for dishwashers. The contractors have been very professional. So, I’ve been happy with everything so far.

2-10 is an affiliated business partner of Long & Foster, the brokerage company that I work for, and I've been with them since July of this year. Recently, I had a leak that was discovered in the ceiling of my main floor bathroom. I have the two levels above grade and then a basement. At the time, I had overnight guests on the lower-level unit and they texted me saying that they saw a stain on their ceiling. I was trying to figure out where was that coming from and it turned out that the stain was coming from the main floor bathroom. On that very same night, my daughter came upstairs to my room and said that there was a bubble in the ceiling of our bathroom. That was on the main floor and there was something going on on all three bathrooms.

2-10 has a pretty hands-on system as far as the online submissions and they engage with the technical support in a timely manner. They let you know promptly once a company has been assigned and who that is. However, same with other warranty companies, 2-10 is limited by whatever contact information is given by their contractors. They also lower their price to get you in, and then they raise it when it’s time for renewal. Other than that, my engagements with them when I call the support desk, as well as with the contractors, have been great.

We've been with 2-10 since 2005 and over the years, there were times that we decided that if we could get someone else and still not have any lapse in coverage, we would do so. We would always have issues with a lot of the same companies that 2-10 continues to use, like when one came and said he was going out to his truck, but he never came back.