2-10 Home Buyers Warranty Reviews

We've had 2-10 since we bought this house, and making claims with them has been easy. I called and the contractor replaced my gas water heater. They ordered a new one, came, brought it and replaced it.

With 2-10, it seems like it takes quite a while sometimes to hear back from the contractor. Last year, a contractor made a really bad repair which resulted in the overflow of the drain pan in my upstairs AC unit. And because he had left so much insulation in my pan when he kicked everything around, there were handfuls of insulation in the pan and the insulation stopped up the drain line for the pan. So, I had water running down my walls and it flooded my house. He didn’t wanna make right on it and 2-10 said that was between me and the contractor. So, I really didn’t like that part. But I got with my personal insurance agent for that. He got me the details and I was able to file a claim against the contractor under his liability insurance. He ended up replacing the attic portion of the air conditioning unit because of the leak. Other than that, I recently had an issue with the hot water heater and my claim for that seemed to go pretty smoothly. It was all covered.

The first contractor 2-10 sent to get my water heater checked out and said that I needed it replaced. 2-10 said they weren't gonna cover the claim due because it was secondary damage from the thermal expansion tank which is a bunch of bogus. My realtor had to get involved and 2-10 sent somebody else in who then said that it was the thermal expansion tank that needed to be replaced and not the water heater. If somebody comes in and tells me that my water heater needs to be replaced, I'm gonna trust them. 2-10's contractor was not trustworthy and I spent days upon days calling 2-10 to fight this. I don't think I will be renewing with them. Their customer service was rude too.

On 10/8/19 I reported an AC out at one of our properties that we manage. It took two days for them to send a technician out. Then, apparently, the technician didn't do exactly what they thought he needed to did, so they arranged for another contractor to go out on 10/22/19. We live in the south where the temperature reached 90+ degrees on any given day. This tenant will be out of air for over two weeks. I have been very patient, however, my patience is slim to none now. We are a real estate company who sells Home Warranties weekly. I will NEVER use 2-10 again. Like any insurance agency, they bank on there being no claims; however, this homeowner did not pay $425 to not have the service expedited in a reasonable amount of time. All involved are very dissatisfied!

We were given a 2-10 home warranty when we purchased our new home. We made a claim on our furnace system and 2-10 denied our claim due to the problem being a "pre-existing condition." I spoke with a representative who informed me that the contractor had stated that this was "100% a pre-existing condition and had to have been broke for quite sometime." After this phone call the contractor actually called me to see what 2-10 had said. When I told him what they said, he stated that he told them that in his professional opinion this was not a pre-existing condition and he never told them that it was.

The electric water heater was not working and the hot water would not come. That was my first time filing a claim and I called 2-10. My interaction with the rep and the contractor who came out was good. The contractor said the unit needed to be replaced with a new one so he went and came back in a few hours. The water heater is good now.

My dealings with 2-10 have been relatively straightforward and smooth. But there were times when I wanted to speak with someone and I couldn't get through to a representative. I hope they would make it more consistently seamless to connect through a representative. Whenever we have a problem with the house, we want answers right away. So we want to know that there is an illusion of progress and that things are happening right. Then we would have some difficulties with some initial stuff and getting the people to come out right away. The people that were within our network weren't always available, especially on weekends, so that was a bit tough. Besides that though, everything has been great. The contractor they sent for our garbage disposal was great and he came out the next day. A metallic piece got stuck and lodged in it. It wasn't worth taking it out and in the end he replaced the entire unit. He did it quickly so everything was good.

Our builder provided us one year with 2-10 Home Buyers, and then we extended it. I recommended them to a friend too. When I had a claim, I just went in on the website, and found how to report a service issue, and followed the instructions. It was very easy to use. We had an immediate response and a contractor was out the next day. The contractors were very professional and personable. The claim was about a leaking hose bib. He found that the hose bib itself was defective and he replaced it. It has been functioning perfectly since then.

When my AC went out, my claim to 2-10 went pretty well. On the other hand, the claim for the plumbing didn't go so too well. Our valves went bad underneath our sink and there was no way to cut the water off. The plumbing kept leaking and leaking for over a month. My husband called 2-10 and contractors came out. The first plumber who came wasn't professional. He misdiagnosed the whole ordeal.

I've used 2-10 in the previous homes that I've purchased and have always been satisfied. They've been easy to work with and quick to respond. One time, I had a contractor that took a while to call me back but 2-10 were quick to set me up with someone else. I've been in this house for about a month a half now and the contractor that came out here was great. I've been very happy with 2-10.

When I moved in on August 14th, the dishwasher would not heat and would not clean. 2-10 sent someone and they fixed it. But it's still not cleaning. They have told me they gave me a 60-day warranty but it's not long enough. Their competitors give 180 days. This first claim was easy though and the people that came out to work on it were skilled. They thought they repaired it, but they haven't. I'm gonna stay on top of that 'cause I only have 60 days but so far, so good.

The plumber was on time, cleaned the bathrooms out, isolated the issue and fixed the shower head that was leaking rather quickly, but he had to cut into the wall to repair the leak and now I have four holes in my wall. We were supposed to have someone contact us about repairing the drywall, and we haven’t had that happen yet. Still, the service was all done in one visit and the plumbing portion was perfect.

I've always had a good experience with 2-10. A lizard crossed my compressor once and when the AC guy came out, he said I was gonna have to get an electrician to come out. I was afraid I was gonna have to pay extra money but 2-10 said no because it was part of the same problem that caused the electricity to go out. So I like the communication. They were being honest with me so I stuck with the warranty. Even when one guy fixed my faucet, he took out the parts and showed me what he had to fix before when he got the other part. Those were the things that are important to me. I submit claims on the phone and the reps have been friendly too. If I ask a question, they answer my question.

To make a claim at 2-10, you call first to get an authorization number, and then you submit the paperwork online. Luckily, the company that I went with had emailed me all the invoices so I was able to just forward it. Initially, the claim was written up wrong. They put it in as an electric water heater, so the company that came out didn’t service the type that we had. I still had to pay the $100 fee.

2-10 does not have any contractors in my area to handle that type of thing, which is somewhat disappointing. I’ve had that issue with them before with plumbers. So what they did was they approved me to go out of their network for a plumber. But it took me two or three tries before I found somebody that would accept the job. Once I did find somebody that would accept it, things went okay because he came out and fixed it. He put in a new garbage disposal, and I had to pay him the full amount and then 2-10 reimbursed me. Everything went fine with the claim. But I’d rather have a contractor come out and fix the issue.

We've been covered by 2-10 for almost three years now. We have submitted two claims with the most recent being last week. And that was more difficult than the first one because we didn't get an immediate response, so I had to call back. They had to transfer the service to a different service person. Everything through the website is pretty smooth. I just wish the execution was a little bit better. And then with the folks that they used, one of the guys who came to the house couldn't speak English. So, we were using a translator app in some cases. I was on the phone with his boss in a couple of other cases. So, the communication wasn't there like I would like it to be. Everything was resolved, but it took longer than it should. I couldn't get straightforward answers.

2-10 was provided as the warranty through the home that I bought. I had a claim with my gas water heater and it went perfectly. The interaction was smooth. Submitting the claim was very easy, but I had some electrical issues that were not easy. I ended up having to reschedule it a million times because there were three different companies I was supposed to go through, and then someone was sick, and then the next one couldn't, and it took forever. Even now, I just submitted a claim for some plumbing, and I've already gotten an email that the people that they assigned to me don't handle what I need, so I had to have another person. That's kind of a pain. I wish that was a little bit more organized but other than that, they fixed it well, and I do appreciate that.

We've had 2-10 for a long time or ever since we received our home and that's been 12 years ago. Sometimes we have a little trouble. After they do something then things changed. We have a claim in now for the ceiling of my daughter's bathroom. When they fixed the toilet they said it wasn't gonna cost us anything. But the guys had to cut a hole in the ceiling, then they called to say we had to pay $300, which we didn't have $300. That never happened ever since because I have premium. But that's the only problem we have. Most of the time, everything has been okay. The toilet claim has been okay. They did a good job.

We were told about 2-10 and we accepted. When I submit claims, I call and tell them if I need help. Then, somebody calls right away and we set it up. Submitting a claim has gone very well and they’re very quick. The contractors have all been good as well as the experience with 2-10.

I just moved into the unit and last July, I had an issue with the toilet tank. The toilet was clogged with stones and construction materials, and the contractor refused to do it because they said that I was not covered with that kind of warranty, wherein it says that it should be covered. This is a master bedroom and I couldn’t go without a toilet being flushed. So, somebody had to do it for me and I spent almost $500 to have it done. I'm going to go and try to get a legal action with regards to this one because I shouldn't be paying for it, and I should not be sacrificing for all those time that I was asking 2-10 to do it. When they answered my phone call, they said yes but then, they did not even attempt to do something about it.

Our dishwasher just quit. There were three lights on, and I knew something was wrong. And one light wouldn’t go off, and it wouldn’t do anything else. A plumbing company came out and put a new panel on. The whole instrument panel was messed up, and they got it fixed, and it worked fine. When submitting claims with 2-10, they give me a work number. And then, they tell me that the contractor will call within 24 hours. They're usually really prompt to call. Sometimes, it's on the same day, but part of the time, it’ll be the next day when they call, and part of the time, they will show up the next day. So, it’s been very prompt.

We had three or four claims with 2-10. One time we had one problem with some faucet of the kitchen, but they ended up not paying for that so we had to opt out and then do it on our own. Second time was we had a problem with some thermostat, but the person who came said that the 2-10 does not cover for the Wi-Fi one so we had to do that by ourselves. Then some of the services by the contractors were quick, while some would take some time. Overall, the experience has not been good.

The claims reps at 2-10 are always very helpful. I’ve been working with the same contractor that usually comes out, and they’ve been very helpful too. So, I ask 2-10 if it’s okay if they could give me the same company, and they’re usually fine with that. I’m very happy with 2-10. They’re very good. I’m satisfied.

Somebody had recommended 2-10 and they said that it was better than other companies. The guy that came out yesterday really knew what he was doing and did a great job. He was knowledgeable and very professional. He got in and out within 40 minutes. One time I called and I wasn’t for sure if the rep was gonna understand or know what was going on, but she did and she said, “Okay, we’ll have somebody out.”

Recently, I submitted a claim online for my trash compactor that was hard to close to 2-10 Home Buyers. They sent good contractors but then those guys need to come back. They still haven't fixed my issue. I may have to call them or follow-up with them ‘cause they haven’t followed up with me and it has been two weeks.

We had a number of plumbing leaks immediately after the purchase of a new home. After a phone call with 2-10 we had our plumbers come out and fix the leaks ($1k worth of damage) and then submitted for reimbursement, per their suggestion. When we submitted for reimbursement, we were met with silence. After finally getting ahold of someone, a manager spitefully told us we were idiots for not using someone in network, and that 2-10 wouldn't contribute a single penny towards our repairs.

I have had this warranty for a few years now. I went with a a.c for over a month in July because they insisted on fixing my 18 year old unit that still cost me over 600 dollars. My bathtub leaked and a tech came and fixed it for it to keep leaking and then cancelled his appointment with me for over a month that led to a wall under the bath to leak. I have had a pipe that would overflow and have had 4 different plumbers out over it. One of the 1st ones cut into the cast iron pipe saying the washer pushed to much water out to fast.

Made a claim to 2-10 on 9/24/19. A contractor came out, made a diagnosis but failed to send it in to 2-10. Once he did I was told it would take 5-6 days for approval. I waited (my error) and when I called I was told that the contractor was unable to complete the job. Now I have to go through the entire process again! Another diagnosis, another week to wait for approval. If I had been called this review would not be necessary.

I filed a claim to 2-10 over the phone for the refrigerator. The rep who assisted me was good. This experience was better than the last one I had with them a couple of years ago, and I was pleased with that. Compared to the first time I needed them, the second time was very different and much improved. The contractor came out in a couple of days. He was excellent. He checked the ice maker and told me exactly what needed to be done and when it was gonna be done, so I had a plan.

I normally submit my claims to 2-10 over the phone and the most recent one was the microwave. The exhaust was getting hot and it needed to be replaced. We just got a new one and the technician was great.

My most recent claim with 2-10 was for the electric water heater. Submitting the claim was okay, except when they were here working on it, I had to call in and talk to a representative, so they could okay it. It kinda makes it hard because they wanna get their work done and go. But they had to stop and talk. And then it took forever to get someone. The call volume was pretty high during the work period time.

I had a plumbing issue about two months ago. The toilet tank was leaking and there was another leak in the bathroom sink. There were 3 or 4 leaking copper pipes and small leaky things. We can close them but they will hold the water, so the water will flow down if we release. I called 2-10 and told them. They put the different claim numbers, but it was one order all together. I asked for the same contractor who fixed my water heater last year because I liked them and their work and honesty. They accommodated that and so the same plumbing company replaced the pipes and solved my problem. It was nice.

I went to use the garbage disposal one day and it started to make a humming sound and it stopped completely. I called 2-10 and they were prompt in having a technician come to the house. He looked at it and said that there was a lot of rust buildup inside the motor and that it needed to be replaced. He replaced it and it's working fine now. I typically call 2-10 or do it over the automated phone whenever I file a claim, and it has been a very easy process. I've used them twice within the last couple of months and in both times, they were very prompt in getting back to me and following up with me. I was pleased with the overall outcome and the service I got from 2-10.

The electric water heater was leaking hot water in our garage so I filed a claim with 2-10 online and that went okay. But they were telling me to bring the heater up to code. They had to install a bunch of things that were not included in the home warranty. So the total bill was going to be more than if I had just gone out and bought a new hot water heater. 2-10 did have a buyout option though, which I took, and I did receive the check. But it didn’t buy a new water heater. The amount only covered half or so.

We've been with 2-10 for 11 years or so and they ain’t doing us right. One time, we had some things to be repaired and we had to pay some money out for them to put a faucet thing in the bathroom. The quality of the contractor's work was okay but we didn't have to pay for anything because we pay every month. At another time, the water in the bathtub didn’t run out of it like it was supposed to. Plus, the hot water in the faucet downstairs and in the washroom dripped. So, my daughter kept the hot water turned off in both faucets. 2-10 didn't cover the repairs for those and I don't know why. But they put a thing on the shower and all they had to do was set that back up there. All in all, I was satisfied with the service that they did for some things but they don’t do everything that they are supposed to.

I’ve had 2-10 for over 12 years. Submitting a claim is fine but the contractors responding whenever they feel like it is another story. When I submit a claim, the contractor will call. On the last claim that I did for my air conditioning, the contractor called me right away, which was kinda cool. He asked what day do I want him to come out. I asked if he could come out that day. He said he could meet with me the next morning. I told him I couldn't do the next morning. It would have to be after work like 6 o’clock. He said, “Okay, between three and six.” I’m like, “No, I said six.”

I had 2-10 for 10 years and at first, they were very nice. But they got nastier as it went and the very last claim I had was for a hot water heater that went out. They wanted $740 to replace it and I thought that was what I had a policy for. But they told me that it was for this and that. Finally, I gave them so much trouble, I got them down to $340, and they rebated me the $100. I wound up paying $240. The last person I talked to was their claims department and they were the ones who gave me the better price. But it was very frustrating and at that point, I'd already gone through hell for days with them.

I’ve been paying the premium on 2-10's warranty for 3 years and I’ve used them for the first time but it wasn’t a good experience. I went for over a month without any light in my kitchen. I had to move a lamp in my kitchen to have lighting while they worked on the claim, which I don’t understand. I had to call repeatedly to get them to give me an answer about the fixture. I called and waited almost a week until the contractor could come out. He came out and they said they had to send it to some review board because of the type of fixture it was. Then they said it would take 5 to 7 business days. On the eighth business day, which was almost a third week in, I had to call them and I was put on hold and bounced around. I was on the phone for over an hour, during my working day, just trying to get some sort of resolution and for people to make up their mind.

I have 2-10 on all my houses, for clients and my own personal house. I've submitted claims online and on the phone and they were fine. I had a claim on my personal property for pool maintenance. Once someone was sent out, they were supposed to have someone call me from the vendors to collect the service payment but they didn't do that. From there, it was approved and kept going. I was supposed to pay the 70 upfront but I didn't end up paying that till about two weeks after they caught their accounting glitch and called me so I gave them the credit card. But that was through the vendor, not 2-10.

I'm pleased with the fact that 2-10 dispatched people, but I have had two problems. I’ve had one problem that I’m waiting to hear back on, and I think that when they comment on the fact that they replace things and it’s a warranty, it seems silly that they would offer the $100 that you pay for someone to come out and look at your issue, and then send that towards buying another one if they can’t fix it. This is what I’m currently frustrate about. They should cover the installation and the cost of the of the new item. That's why I paid a lot of money for this warranty. It’s my first home. And it just seems silly that it’s not really being covered. I’ve gotta pay $600 still on top of the $100 I already paid.

Our washer wasn’t letting the water out and it wasn’t spinning. It happened on a Friday and the 2-10 contractor came out on a Monday, but he had to come back four times. When he initially found out there’s a prompt showing a code, which it was doing all along, he then looked up what the code was and found out it was a sensor. They must’ve had a recall on the circuit board of the Samsung washers. So, that was what the problem was. I've been covered with 2-10 since May of this year and their customer service has been very nice.

We just bought a house in Tucson, Arizona and my realtors thought the home insurance policy would be a good idea. They hooked me up with 2-10. The telephone process is fine when submitting claims so far. The online process does not work, which is why I’ve used the telephone system twice and that’s worked out okay. But the online system for some reason, I tried it and I couldn't get through the entire process in order to submit a claim. So, there’s something wrong with the algorithm or something. But customer service is good. I haven’t had any problems with anybody. They’ve been polite and they put down the information and checked it out. And so far, so good. Contractors are fine as well. The people who’ve been out here, they’ve been competent and they know what they’re doing. They’re fast, they don’t waste time and the results are acceptable.

I've been with 2-10 for several years and it has been very easy to submit a claim. A lot of times I do it by phone and their rep did a great job. But I won't use one of their contractors again. I keep a list. And then another one they sent me didn’t show back up, but then they sent me another one and that one was fine. I have a supreme policy and they’re not always familiar with the higher priced policy. So I kinda have to remind them of what’s covered because most people don’t pay the extra coverage, and I did.

When the water heater went down, I reached out to 2-10. I placed the order online and I got a phone call after. They said they would find a local contractor for me and that I may use my own. However, there was also some back-and-forth on trying to gather all the information. My contractor tried to call customer service and sent out every information, but I didn’t get any response. We finally had a call between three parties- me, my contractor and 2-10's customer rep. We got the thing sorted out and I got the reimbursement. I also got the water heater fixed so everybody was happy that there was water.

So far, 2-10's service has been fine. I just wish they improve on the people that they work with. The first person accused me of writing a blank check and not wanting to pay them. In the end, they got the wrong information from their bank. And then after all that ruckus and that taking almost three or four weeks, she refused to do anything to help me out, so I ended up having to switch to another company who never followed up with me at all. Then I had to switch to a third company who were just out yesterday and the tech was responsive. It took a while to get my stuff just because they had to keep switching people who are doing it. I initially put the claim over a month now. In the end, it was just dishwasher racks and a gasket that ended up being replaced and I’m still waiting on the fridge part. 2-10 was apologetic about it and refunded me the money for what I paid the initial company and they followed up with me more than the companies had.

Submitting claims at 2-10 takes a little longer, but that's fine. My claim with the electric water heater went great and I loved it. The techs that came were very nice. They ordered parts and the whole process took a week, which was not long. Everything is working now, though we're waiting on another part for our washer in another house we have.

I had 2-10 years ago and they were a bit pricey. So, I dropped them and went to somebody else, but I was very unhappy, so I had to go back to them. Even though they’re pricey, they’re better than most of the companies out there. Recently, I called and told them that there was a slow drain. I had to find my own plumber because they don’t have one in my area. Their reps were great. They messed it up the first time and somebody else had to fix it. Everything was eventually resolved. I’m very happy with the service because it gives me peace of mind. I told my entire office about 2-10 and I left a note. They called to give my name and number to say that I recommended them.

The contractors sent by 2-10 did okay fixing the dryer. Then, they tried to clean the dryer vent part out, but that was a separate thing because we paid for it. My wife had them clean the tube out and they wound up clogging it up instead of cleaning it out, and then they left. I had to take it apart and fix it myself. But they gave us back the money that they charged us for it since they made a mistake. So in the end, they were righteous and very reasonable. The dryer part was the part for the warranty, and they did a very good job on that. My wife always calls a claim in to 2-10. Overall, if she's happy, I'm happy. And she was happy with the repair that was under the 2-10 warranty. Also, 2-10 is a good site. They've always been very responsive and we've never really had to wait really long for anything.

The freezer of my refrigerator stopped working. I submitted a claim over the phone to 2-10 Home Buyers Warranty. Their reps were slightly confusing though. They said that they would match what we paid. But then, they only gave us $325 and that's not matching what we paid. They were supposed to replace my whole refrigerator for me. They wrote us a check for it but it wasn’t for the amount that I was expecting.

2-10's online claim submission process is easy to navigate through. However, they don't give you enough details after the fact. I feel that the process sits for a while after you file the claim, and you don’t really know what’s going on or who to call if you have questions. I filed a claim for my washer because it wouldn’t spin and I got an email from them, but when I called the contractor a day or two after I filed the claim, they didn’t have any knowledge of it yet. And then, a few days later, when I called again, they knew.

The problem started back at the end of March. I called for service, saying that my dishes just weren't getting clean. Appliance Works came out in the beginning of April and told me I needed a new pump. They came out and replaced the pump, were very prompt and nice, and told me it was fixed. But I called them back and I do believe it was within a month. I told them that there was an improvement but that I still had a problem. It was not right. They came back out but they chalked it up as an education visit. They told me that I was using too much soap. So we ran the dishwasher at least five times with no soap in it just to recycle everything. But the pump wasn't working so there was a lot of residue soap left in the machine. We needed to get rid of it so we ran it and ran it. Then they told me there was something strange about the glaze on our dishes. But I've never had this problem before with the dishwasher.

We called 2-10 and got a repairman to come to verify that our well pump had gone bad. However, they couldn't find anybody and we had to find somebody ourselves, which was difficult. We kept calling one of 2-10's numbers. They said there was a claim that had to be approved before the tech could start the work and they would always refer us to a claim approval number. That claims number was very slow. It was on a Friday and we were trying to get the claim done over the weekend. But it was very difficult to get in touch with folks at night and we were on hold for a ridiculous amount of time to try to get it approved. My wife and I, after being on hold for about two hours apiece, gave up and called the next morning and we were able to get in in a more timely manner. Other than that, the experience was good and we ended up getting the well pump replaced.

I've been with 2-10 for almost four years and at that particular point in time, it seemed to have better coverage for the well and septic. The chat feature is absolutely fantastic, but I’d like to be able to place a claim through that as well and 2-10 can’t do that. That would be nice as a Realtor. The only thing is that we have moved to Michigan and I did not go with 2-10 here because it’s tri-state. I want service here, not tri-state. So, I figured that I’d leave that with them too.

Everything was a bit of a hassle with our claim with 2-10. We made a claim on August 30th and the refrigerator was not fixed until last Friday, October the 4th. When we called 2-10, it was Labor Day weekend. They said that it was a holiday and a weekend, so it would be Tuesday before anybody can contact us. Then the vendor has 24 to 48 hours during business days to contact me. It was Wednesday when the vendor finally called. The service folks came out here three times. The first time, they said it was fixed. The second time they came out, they said that it was not fixed and they needed to order some parts.

2-10 always stands behind their word. Their communication and follow-up are excellent. And their contractors are friendly. For better clarification and for communication, I submit claims over the phone.

We had an electric wiring issue in the kitchen, the entryway to the backyard. The sockets were not working. They would blow. We called 2-10 on the phone and they contacted us in about 24 hours. The technician they sent was great. He found a place where a wire was exposed, he disconnected that and fixed the issue. It only took him 10 minutes and I paid $70 for that. This service call went well.

My recent claims experience wasn’t that good. When the plumbing was repaired, it left me with two holes in my wall. Apparently, 2-10 isn’t going to help me at all to repair the holes, which were caused by the leaking plumbing, which was handled after my $100 deductible. I’m at a loss as to why the damage repair wouldn’t be covered. The first person that I spoke to said, “You only have $14 left to cover any other damage. Do you want the $14?” Then I called back, and I got a totally different response. “We’ll send a contractor out when we can find one.” Then I got a call from someone named Andrew, who again confirmed, “We’ll send someone out.” Then my fiancé called to find out when they were coming, and he was told, “We’re not covering that.” It’s really strange.

One of the toilets was not working right and somebody fixed it through 2-10. The service from the technician was outstanding.

Both claims were handled efficiently, so they didn't have problems. Also, the person that 2-10 had go out was awesome. There was a test run on the dishwasher and I don't think we've used the garbage disposal, but it's been fine.

When the kitchen sink faucets were leaking, we called 2-10 and the contractor they sent took 20 minutes to replace the faucets. Now, we have no more leaks.

I've invited an electrician previously when I thought a couple of outlets were sparkling. But when he came in and tried everything, everything worked. He said there was nothing to repair. I wrote him a check for $100 but he didn't do anything. I invited him again because the lights in the basement were not working. The dimmer was wrong. He put me a new dimmer, and it was different model. I was a little bit surprised, since they said it was a downgrade, but the electrician said it’s actually an upgrade. It’s a better model. And then, while I was writing the check, I asked him if he knew who would be replacing the fans in the bathroom. He said it would be him because it's an electrician work.

My real estate agent brought 2-10 to my attention, and I’ve been with them for about three years. Everybody’s pretty good. Normally, I submit a claim online. I usually get a phone call and they say, “Hey, so and so will be calling you to set up an appointment.” Overall, the contractors have been pretty good. There was one contractor when I first started with 2-10 who had to come out for my air as it was low on Freon. And I did not like them because I felt like they were trying to get over me. My system is running now. But they tried to get me to buy a whole new unit like outside. I had told them to put a note in 2-10 to not ever send those people back on my property.

I did not have a very good experience with the 2-10 rep that assisted me over the phone when I filed a claim for my dryer. It turned out that they don’t service the area that my house is located in. So, I had to find a contractor and take care of it, and then pay the contractor, and then get reimbursed. The dryer has been fixed and the reimbursement process took two weeks, which wasn’t awful. They communicated well with me once the issue was escalated to management, but not before that though.

The first first time my washer went out, I submitted a claim to 2-10 Home Buyers Warranty. 24 hours later, the contractor called me. They came out and fixed the issue within a couple of days. The washer went out again about three or four days later with the same problem. I called 2-10 back and their reps told me that they would submit another claim and get the contractor back out. The contractor came out again and said that he thought there was a short in the washer. He couldn't find the short and said he wanted to replace the machine.

My dryer was throwing out some error code and it wouldn't start. I submitted a claim to 2-10 Home Buyers Warranty and Ben, the tech whom they sent the next day, was awesome. He was super-speedy. He replaced several things on the dryer but it still wasn't working. It would turn on and throw the same error code. He then changed something else which was what fixed the problem. Everything has been working okay since then.

2-10 sent out a contractor for my microwave and he came in real quick. He needed a part, had to come back a couple of days later and knocked it out. My microwave is all fixed up and working.

Once I figured out the web browser parameters, which took about five minutes, submitting a claim online went fine. Unfortunately, when I made a claim for my pool system, 2-10 could not find somebody to service it. I also couldn't find anybody to service it so I canceled the claim, but I've heard nothing from the cancelation department as far as telling me that the cancelation has been confirmed and that they'd be resending me the money I paid.

We've had the coverage from 2-10 since we bought the house a little over a year ago and I renewed it in July. Submitting the claim online was pretty straightforward. The claim on our refrigerator has been open for at least three weeks. We had a contractor come out and check it out. The contracting company was great and their guy scheduled it a little bit early, so that worked well.

Everything was too warm. The ice cubes were melting in the freezer and my milk soured in the refrigerator. I sent a service request with 2-10 online, and they just called a couple hours afterwards to make an appointment. It was on a Saturday, so the technician came out on a Monday. He was very friendly. He had done a previous repair on my garbage disposal, so I knew him. He figured what has happened and what it was gonna be. He looked at the refrigerator and said, “We’ve had to order a part.” It took about a week. And the fridge has been working fine since then. I’ve been very happy with them.

I had a problem with the tub on one of the bathrooms. 2-10 sent a contractor and they were efficient. They did the work and left. But I was a little bit dissatisfied with the follow-up. I had to make multiple calls myself to 2-10 to request a status on the claim. After my first claim after the first conversation, I was expecting them to take charge and call me back with the status. But that didn't happen. Also, every time I called, I was transferred a couple of times. Overall, they've been responsive to fix my problem but I would suggest they do a follow-up call.

The nitrogen oven was not igniting properly and two of the burners on the cooktop needed new igniters that are also burners. Then, two of the motors in the Vent-A-Hood were broken. Since the previous owner had the 2-10 warranty, a claim was submitted. But we didn't have a Viking certified repair person and the first person that 2-10 sent out was a guy who said that the whole cooktop needed to be replaced and wasn't safe to use, but he never looked at the oven issues. Then 2-10 tried to deny the claim, so my realtor got involved and my claim got escalated. After that, the person in Denver, Lori, authorized me to get a Viking repair person to come out and she was terrific.

2-10 said I would get an email about whether I am getting a replacement dishwasher or a second opinion from a different repairman. The claim has been open for a long time. We’ve been without a working dishwasher for almost a month. On September 18th, the repairman first came, and then he came back yesterday. Now, we’re just waiting for 2-10 to decide whether they’re going to send another repairman or replace the dishwasher. The guy said that it’s most likely that they will replace the dishwasher. And because we’ve paid for the Supreme coverage, they’ll also haul away the old one. So that’s good. I hope it doesn’t take too much longer, though.

The crew that came out to do the snaking was a great company to work with. That was the only claim I submitted to 2-10 and I was happy with the experience.

The dishwasher was shutting off and start to back up, shutting off and start to back up. It’s some kind of a malfunction. My wife called 2-10 and within the week, a contractor came out. The contractor was good. He repaired the motherboard, and that didn’t do the trick. He found out that it had something to do with a fan motor. And so, he ordered the part and was out within a couple of days after that. The dishwasher is doing great since the repair.

When the claim first started out with 2-10, they were great. They had a company out there, Melton Plumbing, within hours. At the beginning, Tom from Melton called and had me take measurements of what kind of water softener and what kind of water heater they were gonna have to purchase, but after that, the communication went totally dead. There was a disconnect with Melton Plumbing, but there was also a disconnect with 2-10 at the same time. It was a water softener and a water heater combined. We were hauling in safe drinking water to the home because the water softener was totally out. That went for just shy of four weeks before we finally got it resolved. We had to continually make phone calls to see where the process is at.

Since 2016, I stayed with 2-10 because of the quality of their service and their responsiveness. Our latest claim was an emergency--we had a small flood in the basement, so we submitted the claim over the phone. When it's something minor, we just log online. The rep was very polite and professional when I called in. Everything went good. And he made recommendations. He also followed up on this. He called me after the repair was done, which was good.

2-10 is very dependable and submitting a claim through their website is easy. It is easy to work with and I immediately get an email about when to expect the contractors. Moreover, their contractors have been very helpful. I have another home with another warranty and I'm more satisfied with 2-10 than the other one.

My claim with 2-10 was set up for a freezer, but essentially, the whole thing was acting wonky. The initial contractor took four days to show up, and then it was another two weeks after he showed up the first time. He had to order parts and I had to call him a few times to come back out again. That was the hard part, trying to get him to follow up. When he was here though, he was professional. He gave us good explanations on what he was doing and what he thought was wrong. We had to have a little bit of an adjustment once it was fixed because everything in the refrigerator was freezing, but that’s all on our side. Everything seems to work a lot better now.

For each claim I submit to 2-10 online, they have a different option for me to choose. During our recent claim, we had to replace the compressor of our refrigerator and the contractor delayed for a while until I called them. I also called 2-10 and the contractor then responded saying that they don't have that part and that they would try to find some time to go to our house and replace it. If I didn't call, maybe they would delay for a longer time. Despite this issue, my experiences submitting claims to 2-10 have been good so far.

The first time I called 2-10 to submit my claim, they hired a plumber to come out and inspect my water heater. The next time after they got the report from the plumber, they said that they couldn't find a contractor in our area that could do the work even though the plumber who did the inspection was available and ready to do the work. I had to call multiple times and work directly with somebody to make sure that we got the plumber that was ready to help us. Everything worked out but it took a lot of effort from me and from my perspective, it felt like they were playing games with me. The plumber did a great job though.

We've had coverage with 2-10 for about a month now and have used it for the attic fan. There was no power to it. The motor had just given out. I don't think it ever worked since we were living in the house. It came up in the inspection too. We bought the house in the wintertime and it wasn't coming on then, and we didn't know enough at the time to check on it. But since it was repaired, it has been working okay.

2-10's claim submission process is pretty quick. Usually, if their contractor can't get out to me within a certain amount of time, they work with the contractor I can get out quicker.

I had a plumbing issue and the rep who assisted me from 2-10 was great. A contractor was sent out but he couldn’t do the service. I had to get my own contractor and 2-10 covered two thirds of the claim. Since then, everything has been fine.

We just purchased this home in May. From the seller, we could pick any warranty we wanted for a year. I didn’t really know much about certain ones, and I went with 2-10 Home Buyers Warranty because we have a pool and I thought the coverage and the price was reasonable. I’ve only had to call them twice. When we first moved in, my fridge in the garage wasn’t working, come to find out it was because of the outlet, it had nothing to do with the fridge. The company that they originally assigned me to never called me back within 24 hours. I had to call them, and when I called, it was a Hispanic guy that said, “I’m sorry. I don’t know what you’re talking about,” and it was frustrating. And so, I called back 2-10 and they said, “I’m sorry. Let me connect you with someone else.” Luckily, that one worked out.

My electric oven claim with 2-10 worked out fine. It had a few little hiccups in it, but I’m over it. The contractors were supposed to come. I told them I’d be here. I was sitting here at the house waiting on them and they didn’t show up, but they said they called me. I already told them I was gonna be here, and I have a cell phone. I don’t have a house phone. And so, it took another week where they would ever come back out and look at the oven. As far as fixing the stove, they came back for it. Overall, I have no issue with the warranty company. 2-10 is fine.

When I called 2-10 about my leaking electric water heater, the rep I talked to was a little confused because I asked her about something else. She said that she was putting in a ticket but it was not covered because it wasn't connected to the house. About a month before, we put in a new garage door opener, but we didn't realize it was covered under the policy and didn't call it in, now they won't cover it at all. I can see not covering it fully, but they won't cover anything so I wasn't too happy about that. They covered the water heater though and we did not even have to wait to get it replaced. The contractor had a water heater on his truck and took about a couple of hours to replace the old one.

Our ceiling fan failed, and it’s a very expensive computer-controlled ceiling fan. Under the policy, we had got into an argument as to what defines function. And our current ceiling fan is infinitely variable and switched from multiple wall locations. It’s about a $700 fan. When we called 2-10 Home Buyers, we immediately get told it was gonna get replaced with a builder’s grade fan and the switching was irrelevant, it was not their problem because that was not part of its primary function. So, 2-10’s definition of primary function is how many blades does it have and does it have it in downrod and does it have a light kit.

When I called 2-10 for a claim, there was some confusion and the rep scheduled two different plumbers to do the work. I had two outside spigots that were leaking and the whole house shut-off valve for the water was not working. The contractor who came did the work in an expeditious way. I'd highly recommend 2-10.

I've had 2-10 for three years now and submitting a claim is fairly easy. I get an instant response that my ticket has been submitted and that they are working on it. However, there have been a couple of times where my phone number had been given incorrectly to the contractor. I waited at least 24 hours to call because I was told to give the contractor 24 to 48 hours for them to contact me but usually that doesn't happen. We've had a few appliances done and have not had any problems with the actual contractors but with getting the information to them. This last time, for my washer, they had an incorrect phone number. We waited for parts for about three weeks, and I'm still out my washer. I was so pissed off.

Whenever I sell a house, I recommend 2-10 Home Buyers. In fact, I just signed one of my clients up for 2-10 last week. I like to call when I make a claim as I wanna talk to a human being, and there's no problem with it. Recently the contractor was able to resolve the issue and there was no problem at all. In fact, I'm using him to put another roof on another house of mine.

When I first had a claim, everything went great. But now, I'm not happy. It took 2-10 over a month to get me a microwave. It just takes so long to do it and the phone time, being on hold, is ridiculous. The microwave had stopped working completely and the contractor said they were gonna order the parts. But they took the microwave with them. They took it out of my house and into their shop. Then they don't have the parts and it takes forever to get parts. It took about two weeks and I kept calling.

Since my water heater wasn’t getting hot, I filed a claim over the phone to 2-10 and the rep I spoke with got things started in a very easy and efficient way. A contractor came out within 24 hours and he did great. The water heater had to be replaced and 2-10 approved it immediately. However, they had to order it and it had to take 4 or 5 days to come. So, everything's fine now that the new water heater was installed.

It took 2-10 a couple of days to send the maintenance people out, who condemned the refrigerator and it came down to whether or not 2-10 was going to give us a refurbished refrigerator for free or write us a check for a new refrigerator. That process took a while as there was a miscommunication between the departments. Things got resolved once they figured that out and it went smoothly afterwards. In total, it took three weeks. Submitting the claim was easy and fast. We’ve done it again afterwards and it went smoothly too.

The contractors of 2-10 were a little sporadic like when they were coming. And then when they came they only sent one guy, so I had to help him carry the water heater downstairs and help him drain the old water heater. They just seemed a little ill prepared. But ultimately it’s all working now. So it was just a little rough through the process. It isn’t a problem because I was able to do it. But it would have been a different situation if my wife happened to be home and not me. We signed up with 2-10 earlier this year and so far so good. We also had one issue with a washing machine and they replaced it. I like the online portal. It’s nice and easy to submit stuff and deal with it. I actually recommended 2-10 to a friend the other day.

Initially, we filed a claim with 2-10 for the air conditioner back in July because that was not working. And then, it took months to get everything in for that. The wrong part was ordered. And then when the tech came to put the right one in, he said that there was a crack in the heat exchanger, and it was dangerous, and that we needed a new furnace. All along the tech would lie to us. 2-10 would say that the shipment was in. He would say, “Oh, no it’s on the truck.” He was like, “No, I can’t go get it.” He kept delaying, delaying, delaying constantly. So then, when everything came in we got a call from him saying, “Oh, he put it back out.” So, he'd have to delay another week to put it in.

Filing claims with 2-10 is extremely easy. You do it online, and then within 48 hours, you get a call back from the repair people. Then, you schedule a visit for them to assess the appliance and then the assessment gets submitted back to the company. The company approves it and then the warranty company approves it. And then the company that’s repairing the appliance calls you. When the motherboard of my microwave was fried, it took about two weeks, but it’s understandable. Their customer service is very fast and responsive. Then the contractors that they’ve used are all professional, quick, and very knowledgeable. 2-10's overall knowledge of the needs and importance of what you’re trying to claim really stands out.

I had electrical wiring issues. My claim with 2-10 for the dome light went good. And I’m just waiting for them to finish the rest of the claim. I had someone who told me to go do it again and submit it to 2-10. So that lady ended up getting in contact with them to try to figure out why it was taking them so long because I know it usually takes two days. They don’t do it right away. But Landmark wasn’t even updating their portal to even show the claim that they did. They thought that they only fixed three items, and if I was crooked, I could’ve said they didn’t fix anything,” but I said, “No, they fixed almost like 12 or 13 things.”

Our washer claim with 2-10 Home Buyers Warranty has been bad. We've had someone come back maybe three times, but each time, they say it's fixed, and then the same problem happens. It hasn't been fixed. So we went out and bought a new washer and dryer instead because we had gone through that cycle at least three times. It was a bad experience. But for everything else, things have been fixed relatively quickly.

The company 2-10 sent took about a week to come out because of the backlog at the contract level. But their professionalism and the quality of their work were adequate. My refrigerator was unrepairable and had to be replaced. But it took about two weeks to get the approval and we had to sell out quite a lot of food. In the two weeks, we used a lot of eating out and camping tours.

I've been with 2-10 since around 2006 and up until now, they have been pretty decent. My deductible used to be 50, now it’s 80, but I’ve been with them so long, I consider that just being inflation. Now, the house is getting older and things are wearing down and out. And it’s time for some things to be replaced or fixed if possible so I’m using the warranty a little more.

When I filed a claim for my lighting fixtures online, it set the claim up with a plumber for some weird reason so I called. The technician that came out was super friendly and professional. It ended up being the switches on the wall was making the can lights not work. I've been with 2-10 for two years with my current house and everything has been good so far. I had them with my past house for three years and it was good too. I'm a realtor and recommend them every time I do a house sale.

The water heater leaked out and ruined three rooms’ floors. The agent from 2-10 called the contractor and told them about the problem, and then the contractor took over. They set up their fans and they had to come back, so it took a few days. Everybody did their job and made my life a lot easier.

The contractors that came for my plumbing claim were nice and clean. They came in and they said they found the clog, and they got it out for me and did a good job. I had called them and set everything up because I don't have that many days off, and that worked out pretty well. But I put in another claim for them to come back because the pipe is still leaking and that's what my original claim was. They never called me or set up an appointment for the second time. Nonetheless, 2-10 was helpful.

I've been with 2-10 for three years and they're pretty good when you get the right person. When you don't get the right person, they suck. Last year, we had to submit a claim because of the hurricane and they don't own up too much. The person we spoke to wasn't really helpful and we got a bit of a runaround. This year, I had to submit another claim because of Hurricane Dorian, and the lady that I spoke to was wonderful. She helped me with every step of the way and she was just awesome.

There was a claim at a house I manage and when I called the warranty company, they sent out the Rush company. But the company did not follow-up with either me as a property manager, the owner, the tenants or even 2-10. I let it go for about a week and then I finally called 2-10. I asked what had happened and they said they never got anything. That was not good. There was no follow-up from 2-10, even to find out what had happened with the vendor, and I paid them. But from that point on, it was absolutely great.

Over the weekend, we found out our water heater was leaking into the closet. We called 2-10 and submitted the claim. The people that came had to come three times so we’re not going to request them again. We knew something was up with them. They called and said when they’d be out. It took them several hours and once they showed up, they said, "We need to do this and this." They did the water heater and I don't know what they didn't do correctly, because our breaker acted up. They came back and there was something else that they had to fix with the water heater. It was leaking.

The 2-10 warranty program is one that I'm aware of because of the Realtors in Tucson, Arizona. The people in their marketing and public relations would call me because 2-10 has a very good service that warrants national media although I have no way to call in to 2-10 corporate to be able to speak with the right people. I have two policies with 2-10 for two different properties and I would never buy another home without having that. The one thing that they need to do though is to make the process easier to keep using the same contractor on follow-up visits for other service items, if you have a relationship with a contractor who's made many visits to your home before. The work was done in my recent claim and the plumber was a very good one. I'm extremely pleased with 2-10.

2-10 sent out excellent contractors for my claim. Two days after I called in for the service, they were at the house and they came out prepared. They had everything they needed to fix the problem and they took care of it.

My panel was sparking and arcing when I came home one day, so I killed the power and made a claim. My recent experience was simple, quick and easy. The electrician was fantastic too. The claim before that was aggravating though. 2-10 called, set me up for the electrician and I never saw anybody. 2-10 told me the electrician was calling me, and the electrician never called me for over a week. I tried calling him, and he wouldn’t answer, so I called 2-10 and they said there was nothing they could do about it, so I cancelled my claim.

I had an issue with my gas water heater which was leaking and had to file a request. I went to the 2-10 website but it was difficult to navigate around. They don't have normal drop-down screens and I have to go through four different screens to get to the correct screen in order to submit a claim. Unless one's very familiar with their website, it's not easy to use.

The previous owner of our home took out a coverage from 2-10 when we purchased the home, and it was a blessing. We've had it for almost a year now and I have a number that I call whenever I submit a claim. My direct interactions with their representatives were awesome and everything went well in a recent claim we had on the gas oven.

The water heater was all rusted out at the bottom, it had a leak at the top and the pilot light wouldn’t light. We submitted the claim online at 2-10 and then I followed up over the phone. The interface was a little confusing because we weren’t sure how to submit it as a water heater issue, which is part of why we ended up following up on the phone. At first, we put it in as a boiler issue. Still, the contractors were good. They had to replace the unit but at first, the unit they brought was too big for the space. It wasn't the fault of the contractor, except maybe they should’ve measured first. The unit that we had was 16 years old and the new version of that same model has different dimensions. I wouldn’t expect those dimensions to be different if the model number is the same and the contractor wouldn’t either. That was the only hiccup and they got it sorted out.

When the contractor 2-10 sent came out, he looked at the dryer, gave us what the issue was, and then rescheduled. He was awesome. But the people at the office told us one time, but that information didn’t get to him so he came to our house three times on times that we hadn’t agreed upon and we were at work. We had to keep rescheduling and we were without a dryer for a couple of weeks. He himself was great and fixed the issue. I’m pleased with him, but not with the timeframe and that we had to reschedule three times. I'm totally satisfied with the work itself though.

2-10 has an easy online claim process. I used this when I had a problem with my refrigerator. The man that the warranty contracted came then went back. He then wouldn't answer the phone and I contacted him several times. I also had somebody call him and he said he would be coming out Wednesday then he said he would come out Monday. But he never showed up so we got somebody else. It was already a whole month and the issue was still not resolved. I was dissatisfied with this contractor. He also said that we needed an ice maker bucket. But the second contractor that came yesterday said we didn't need one. My refrigerator is working well right now. I was satisfied.

I called 2-10 and had them come out. They responded quickly. They were very easy to work with and got the work done. The only issue I’ve had is that, because I’m a real estate agent, we get big discounts and then the policy goes up so much the next year. But other than that, I’ve been very pleased with it.

2-10 did a great job. Navigating their website is very easy. They were very efficient and timely. The gentleman knew exactly what he was doing and the issue was taken care of readily.

Submitting a claim to 2-10 has been pretty straightforward. We’ve had good customer service from them. They’ve been pretty quick to respond if there’s been a claim that we needed to issue. So, we’ve liked our experience. Majority of the time, we submit our claims online. Their website is pretty simplistic. It’s not overly complicated. So, it’s pretty straightforward, and pretty easy to use. The contractor that they sent out for the gas water heater was good. He was quick to respond, and showed up really quickly. We got the issue resolved within 72 hours. They were quick to respond by text message.

The filter of our swimming pool pump wasn't working correctly. Submitting a claim for it to 2-10 was pretty simple. The contractors they sent were great. Everything they said they were gonna do, they have done so far.

When we sold the house, we kept the warranty in effect so that the heat exchanger, which was bad, would get the part in. Supposedly, the part is in and the contractor has been notified, but we haven’t heard back from him on when he's gonna install it. 2-10 and I left him a message, but we haven’t been able to get ahold of him. He was really nice when he was there though.

The wait times over the phone when I call in are the most time-consuming part of making a claim at 2-10. But once I got a hold of somebody, people were very friendly, easy-going and helpful. Initially we did not have a contractor, so we had to go out of service. 2-10 finally found somebody after we had already paid the service fee, but luckily, they covered the service fee of the second contractor, and the contractor was very helpful. He was straightforward and gave me a good price. Everything is in great working shape since he came.

Sometimes, it takes over 48 hours for 2-10's contractor to come out, but with my most recent claim, it took more or less 24 hours. The contractors were there on time, did everything professionally and did courtesy with the service that they did.

We’ve been with 2-10 since May 24th when we closed on the house and when I made my first claim online, the part about submitting it was easy but I wasn’t happy with it. It said to call the contractor if I don’t hear about it within 24 hours. I waited a week and I still hadn’t heard anything from the contractor. So, I called them, got some lady on the phone who brushed me off and said that they would call me back. They hadn’t called me back within a week so, I called them back again and they finally sent somebody out. They said that they did not get the work order from 2-10. The contractor who came for the lighting fixtures was great and he was very professional, knowledgeable and personal. He was an all-around good guy.

My dishwasher was making a terrible noise and it had a leak. It would have been a mess but the 2-10 contractor caught it really quick. He put in a new motor. He had the parts ordered within two days then he came right out and he fixed it. He did an awesome job and it was amazing. He said my washer is gonna sound like a brand new one, and it does.

I usually do my claims online and it's fairly simple to do. I originally started my last claim with 2-10 online and then they had to call because they didn't have a contractor. So, I had to get my own, which was okay with me. Everything was fine.

Our claim experience with 2-10 went really well. Their process was comprehensive and fast. The exception was when they gave me an electrician and he said we were outside of his range even though he had accepted the job. Still, I find that was more of his over-eagerness than 2-10 putting the job out there. For our sump pump claim, Roto-Rooter came out and they did everything that day. They were really fast at working with the contact. Everything was done within 48 hours.

Submitting a claim with 2-10 for the refrigerator was frustrating because it almost seemed that we weren’t a high priority, even though it was such a huge appliance. Rather than having to call 2-10, wait on hold, do the same process over and over again until we finally found somebody, the process would’ve been a lot easier if we could get a list of contractors to call, call them and have them tell us that they can’t do the claim. The tech who came out for the fridge was professional and courteous though.

The real estate people chose 2-10 and I've been with them since August. The contractor they recently sent was okay. He called and told us he’d be here and he arrived on time.

I went online to file a claim with 2-10 and the process was fairly quick and good. It works. The contractor did a great job in providing me assistance throughout the whole way and through the replacement of the refrigerator. The lady that helped me immediately set up the reimbursement process in one night. It happened that day. So about 7 or 10 days, I received the check. We had a cash-out option and the only thing that concerned me was that most refrigerators are $800 and above, and 2-10 only reimbursed me 325. So I had to put out-of-the-pocket, which defeats the purpose of having insurance. But the refrigerator is almost 10 years old, and I don’t know if that had anything to do with it.

Our microwave wouldn’t come on sometimes. Sometimes it would work, and then, sometimes we get an error message on it. We filed a claim with 2-10 and it ended up that something was wrong with the control panel. And then, we got a new unit.

A couple of guys came and fixed the dishwasher, and they were friendly and knowledgeable. But my wife told me that the dishwasher was not good. The water still smells bad and gets stuck in there. I also filed a claim with 2-10 for the range, the freezer, the stove and the exhaust. The techs were supposed to come back to fix the other appliances but they never did. I’m still waiting for a phone call from the company.

The 2-10 contractor that came out for my water heater was very nice. He said that it had to be replaced. He had one identical to my water heater and could come back the next day. He just had to get the paperwork straightened out for 2-10. The next day, I didn’t hear from him so then I called up 2-10 to see what the delay was. They told me that they had to order the replacement. I called up the contractor who said that they had it in stock but 2-10 didn’t want to use it. They wanted to use their own supplier and it will be five business days or so. But it wound up being over two weeks.

I’ve had 2-10 ever since I built my home in 1998, and previously, when I’ve had other claims, they would send a copy with notified contractors from Chicago. But I’m not in Chicago. I’m in Indiana. So, usually, the contractor didn’t wanna come all the way over to where I live. So there was usually a delay getting the claim addressed. Illinois is only like 30 miles, but there's contractors over here where I live, and the ones that actually replaced my hot water heater recently were from this area.

Though my recent electric water heater claim that I filed with 2-10 went fine, I had to pay a $300 co-pay which they didn't explain in the beginning. Everything is now installed. Even then, if I'm paying for the warranty, I don't think I should pay extra unless it's already stipulated in my contract.

We've had our 2-10 policy for three months now. It was included from the sellers when we bought the house. The contractor came over to our place to straighten things out. They were helpful, professional, and weren't able to resolve the problem ultimately because of things that are out of their control, but overall really good. We had to purchase an entire new system. However, I'm dissatisfied with 2-10.

One night, we saw that food was not freezing and found out that our refrigerator was not cooling. We went online and put in a request with 2-10. They sent a contractor who had actually serviced my microwave oven early on and resolved the issue. When he came to fix the refrigerator, he found that there was an issue with a part and then he went back to order it. We didn't have a working fridge for almost 10 days but we had a different one in another room so that's how we managed. Our fridge has been working perfectly since the repair.

Our real estate agent recommended 2-10 when we bought a house before and we had a policy for a year on the last house. Now, we’re about five months in to this policy and our experience submitting a claim has been fine. We were not happy, though, with one plumber. There was a lack of competence on his part. We didn’t agree with him, and so, we just had another plumber come and we agree with that plumber. It was hard because it took a week where we were without water at our house. It was extremely stressful. Also, in general, our claims always seem to take a little bit longer than we think they should, from the time of the issue to the time of the repair.

We had hot water, but the hot water took a really long time to get to anything so I opened a claim. 2-10 had a plumber do a whole bunch of work on our house because he said that it would be covered by the home warranty. He said, “Go through your home warranty company,” which I did and they replaced the hot water heater. However, I waited a week. I talked to somebody at 2-10 and said that I haven’t heard from the contractor yet and it had been a week. So, 2-10 followed up with the contractor, who then told them, “I’ll be by her house today.” He ended up coming the next day. He looked at it for a couple of minutes and said, “You’re gonna need a new hot water heater. I have to order the part through the warranty company."

The contractor from 2-10 came the same day I filed a claim over the phone for our washer. It was found out that we had to buy a new one. My brother had passed away, and so, we were out of town. But it didn't take very long at all, like a day or two, and we had a new washer. 2-10 did a buyout and we bought it at Lowe's.

The people I've spoken to at 2-10 are very courteous and very good. I submitted a claim on my washer and it didn't take very long for the contractor to come out. It was the in-between that was the problem. It was on the 12th that he came and it took a few days ago when he actually turned in the work order and the diagnosis. He was a complete nincompoop. I had the LG guy initially come out because I don't know if the warranty was out on the washing machine. I paid him $100. He tore it apart and diagnosed it. It took him 45 minutes to pull the thing apart and put it back together.

When we purchased the house two years ago, the real estate agent recommended 2-10 and our experience has been good until last month. Our last claims experience was awful. They couldn’t get anybody out here for a few days because it was over the weekend, so they told me to you use an outside network contractor, call them and get the contractor on the phone. 2-10 said they will discuss with them and do the approval. So, the plumber came out, diagnosed the issue, talked with them on the phone and said they can do the hydro jetting. It's under their warranty. 2-10 approved it and they approved the amount then I submited the claim like I'm supposed to and two weeks later, they said hydro jetting isn’t covered in our contract, so they're not gonna pay for it.

Our washer had an issue and when we use it, our clothes would have burn marks on them. If I put a white T-shirt in, it would be ruined. We thought it was the dryer heating up. We submitted a claim to 2-10 and a gentleman came within 48 hours. He said the issue was the washer. He understood what we were going through. We could really tell that he cared about what he was doing. and that he wanted to help us. He gave me his number, told us when the parts were in and made time for us. We've had no problems since in the repair. Usually, our washer is super loud that we couldn't even watch TV in the next room. Now, we can't even hear it's on. While with all the parts and the time, it would have been better to replace the washer, 2-10 just wanted to change parts. Even so, now it's 100% better and I'm good with it.

I had a plumber come out and tried to snake a pipe in September. That was a floor drain that was back flowing. The experience was not as what I expected. The plumber was only able to snake the pipe to a certain amount, a certain feet, and said because it couldn’t get any further, that it was probably broken. It would need to be repaired. So, the floor would need to be broken up to take care of the repair. The next day, there was water on the floor around the drain that was supposed to have been snaked, and water on the floor in my bathroom, and water on the floor in my living area.

The technician told me to replace the entire gas water heater. I spoke with one of the 2-10 agents and he gave me a quote. I have to pay about $950 so I'm still deciding. He also explained a few things to me, which I don't completely get. I want to know the information, but I can't find any information online. All in all, I'm satisfied with a few things and unsatisfied with a few others.

I’ve been with 2-10 for a couple of years and submitting the claim was fine but the claim didn’t go exactly as I would’ve liked. The offer that came through for the refrigerator that broke was a very nice refrigerator and I would’ve taken it, except that it didn't have any sort of water or ice dispenser built in, which my fridge had. I really need that and it was sort of non-negotiable. So, I requested a similar refrigerator but just with a water dispenser and they denied the request. They said either I needed to take the fridge with no dispenser or I needed to take the cash.

We were having some issues with a different warranty company and we switched to 2-10. We heard about it from a neighbor and the service fee was less expensive. I’ve always done my claims online and although it’s easy to submit, I don’t always hear from the vendor within the allotted time. It happened a couple of times. They're supposed to get a hold of you within 24 to 48 hours and sometimes it's a little bit longer than that. The first vendor that we used was awful and I filed a complaint with 2-10, but the second one was great and fixed the problem very quickly. We're happy with 2-10.

2-10's claim process was easy. I just called and said I had a claim. But once the claim went in, there was a little hiccup. It was all about the payment. We re-upped and told them to do it. The rep said okay. They'd take it out on the 28th. I had to claim my next month and they said it wasn't paid on the 28th. I had to pay them again, but they didn't take it out on the 28th. It was complicated and a pain in the **. It took a week to get the claim done. But it's done and I'm happy. The plumbers were excellent. Now that I got the payment thing straightened up, I don't see any problem whatsoever.

My HVAC's condenser unit was freezing. The first HVAC guy that 2-10 sent said the issue was electrical and not the AC. The something disconnect had to be replaced, but he never went upstairs and checked the condenser. And he was flat out rude to my wife. She said that it was not the disconnect and that he needed to come back out. He said that he had other jobs. He was terrible and I would never recommend 2-10 to do business with him.

I called 2-10 for the gas water heater and it went good. The issue was resolved and the contractor was professional and timely.

My Air Conditioning Unit stopped working in this Georgia Heat. I contacted 2-10 to file a claim and they sent a company out who never provided a diagnosis to 2-10 but cashed my check. They then sent another company out. Another $85. A few days later, I get a detailed voice message from 2-10 stating my claim was denied because I did not have the warranty long enough for the A/C to stop working. When I called back, the representative said that in order for the claim to be valid, I needed to have the warranty for at least 30 days. I reminded her that I had the policy for like 3 months and then she said we there is no way it can just stop working in those 3 months. So as you can imagine, I am not too thrilled with 2-10. I should have never left First American Home Buyers Protection. I never had trouble with them.

The gas water heater didn't work. It was leaking. I submitted an online claim with 2-10 Home Buyers Warranty to send a contractor out. Then it didn't work, so I had to call and place the order again. Then an inspector came and found that it was not properly done and he had some queries. The next day, I had to call again and they came and fixed it. Then for the second time, they had to come and fix the issue. The contractor did the work well, but I don't know why he was not aware of all the cord and things. But finally it was okay. They fixed it and it passed the inspection. Now, the gas water heater is working well.

I wouldn’t recommend 2-10 to anybody. It never went well the first time because they recommended a contractor, who never called. They recommended somebody else, who never called as well. I was totally unhappy because of the constant delay. About 17 days after I put in the request to find a company, and then they started the stuff. And I just think the contractor overcharged because they knew I had coverage. Also when they finally got someone to call I was dealing with a company that was calling me from Mexico because they were in Mexico, and they said they’ve been a technician. It was just terrible. That’s why I cancelled my membership.

The refrigerator was not cooling and I submitted an online claim, but I had to work to get somebody out here. The technicians were supposed to come the next day. They called me when they were on their way and I told them that it was a GE Monogram. They told me that they don't repair that model. So I had to call several people who do repairs for it. That took four hours to get it set up and finally, we got somebody to come the following day. That was already two days without a fridge. When you have all your foods thrown away, that’s $500 of food between steak and other stuff. Other than that, the online claims submission with 2-10 Home Buyers Warranty saves me a lot of time. Just log in and get assigned to someone. It's much easier and I don’t have to wait on hold. The problem is that you have to call that company to make sure they do repair the stuff and it's a lot of time to be on hold when you call the 800 number.

2-10's contractor came on time and surveyed the situation. The ice maker wasn't making any ice and the refrigerator was freezing all of the items in the fridge. He explained to me what the problem was and gave me a general idea of how soon he’ll be able to rectify the problem based on the fact that he had to order a new motherboard and a damper. Once the parts arrived, he was he as soon as possible to do the installation. It was a seamless process, all the way through.

The contractor that 2-10 sent out for the dishwasher was pretty good. He ascertained the problem right away and said that he had to check with 2-10 to see whether or not they would pay for the parts and to repair it. 2-10 said that they would, but they wouldn’t do anything else after that, or they’d give me about 200. So, I chose to have them fix it because I sold that house.

2-10's online process is easy and works very efficiently. When my refrigerator wasn’t cooling properly, the service agent who came was one of the best I’ve ever had. He was excellent, knowledgeable and efficient. He gave me his phone number for me to text him if I had any issues or questions. He came out a second time after several days to repair the control panel. We have renewed with 2-10 as of this month.

2-10's website is pretty good. The only issue is that you can only submit one issue at a time, which is why I had to call 'cause we had more than one issue. I was on hold forever before I talked to a lady. Still, we were able to get somebody within a week. For the electrical stuff and for the same contractor, they would do everything the first time. We had a second electrical issue where we submitted a different claim, and they'd have to get more parts if they were gonna have to come back to do it.

My dishwasher claim took a long time and I was without a dishwasher almost for four weeks. It took almost two weeks before a technician came to me. A week of that delay was due to the hurricane that came in the area, so I understand that. But then the other week delay was because they only have one technician in almost the whole state of South Carolina, which is crazy. That was two weeks delay for him to come out. And then once he came out and reported his findings, it took him another two weeks before they made a decision as to whether or not they were gonna replace or try to find replacement parts. I had to finally call 2-10 to get the resolution, 'cause they never even called me to let me know that they decided to pay out on it. So it was a long, painful process. It's settled and done with, so overall everything was pretty good. It's fairly easy to submit a claim, the coverage is excellent and the cost is affordable.

When I tried to submit a claim online, something funny happened and I ended up calling 2-10. However, they didn’t have any contractors within my area that they could send directly. I had to find my own but the requirements they had made it more challenging to find a contractor that would work with them. Other contractors won’t speak to third parties, which got to be quite a hassle with me in the middle of it. But all in all, the claim went well.