Xbox Reviews

I have had Xbox Live since 2012. Microsoft does not make it clear that you will lose your remaining months of Xbox Live that you have already paid for if you cancel your subscription to Game Pass Ultimate. They convert your Xbox Live and they could just as easily convert it back if you cancel. I was paid up until Feb 2020 with Game Pass Ultimate and would not have canceled if I had known I would lose everything.

Servers are always down! This is by far, the Worst service ever! And to think Google Stadia was even worse. Nope! I'd rather stick my head in a toilet than to be tortured by bad services, bad kids, always down servers, not letting me sign in, floatin' bull dung! (I had to replace the F and S words because of guideline reasons.). If I had to pick getting run over by a car and this awful service, I'd pick getting run over by a car. I got hit by one myself at the age of 4 in April of 1990 in South Philly. Almost 30 years ago. If this keeps happening, not only will gamers suffer from this outage outrage, but the gaming industry itself will suffer too as they won't make any money from DLCs or those God-awful microtransactions. (I am against microtransactions myself. So I won't be picking up GTA Online or The Crew 2.)

My 12 year old son got a Xbox Elite controller for Christmas and two months later the right trigger stopped working. I called and they sent a shipping label to ship it back to them. I called three weeks later to find out the status due to website saying you will be contacted in 5-7 days. When I called they said they just received it the day before so it took 19 days for shipping. That is not right. I own a business that ship stuff every day so I know it does not take that long. Then two weeks later nothing. I call back. They then say they got a empty package and they had to look into it. I waited now a week with nothing but one email saying they are looking into it. I asked for a supervisor to call me. Takes three days to email me back asking what number. Then 5 days to get a call.

For almost 3 years I have been trying to recover my account, I had NEVER entered to wrong password and I'm being told "Sign-in is blocked. You've tried to sign in too many times with an incorrect account or password." While I know both my account and password are correct I have been locked out and every number I call is disconnected and every time I try to get help I am told I need to sign into my account to recover it. And I have spent over $300 on this account and am considering switching to PlayStation because this is just ridiculous.

Last year I bought an Xbox One X. A couple weeks ago I started experienced an error where I would be booted from live/wireless network after an avg of 20 minutes. Weird I know that detail right? I was in stuck a loop of customer service for a week, and know for a fact because I was asked this same question 10 times. I was thrown around to new reps, forced to tell the same stories. Then when I finally reached someone that had answers I was told I was just barely past warranty, it was a faulty Xbox, and would cost me near price of goods to "get it looked at". Cannot even stream movies reliably on my Xbox. I am burnt, will not be purchasing another Xbox. I will not rearrange my apartment for my Xbox, owned by PS4 for 6 yrs no problems. That is cheap customer service.

Xbox One sucks! Every time I turn on it has to download upgrade. So disappointed. I bought 8 games so far from Walmart and all of them have used all my memory and have not saved any of my progress. What happened to buying the disk, put it in and have fun playing. Now it's like put in and wonder how long it's gonna take to actually get to play. I hate to say it but my PS4 is a lot better system. Gonna try to sell my Xbox to some poor fool that wants to waste his time. Sincerely, a long time Xbox fan no more.

First off I sent my Xbox in for a repair. I got NO email saying that my Xbox was getting shipped back to me. I logged into my Outlook and happened to figure it out from that. I contacted maybe like 8 people in 2 days with the SAME issue. (I wanted the address changed) Multiple people said they would change it and never did... I got ahold of one person and they said I need to change it on my own. I also called FedEx multiple times and multiple people told me they didn’t have my package...

My Xbox live account was hacked and the hacker purchased 2 Xbox live gift cards. Right after purchasing them, the person redeemed them. Xbox said since I didn’t catch it before the gift cards were redeemed, that they couldn’t issue me a refund. Even though I had nothing to do with the transaction and the gift card was purchased and redeemed on their platform, they couldn’t resend the gift card from the half that redeemed it or give me my money back. They told me I would have to take it up with my bank. Terrible customer service and even worse is they take no accountability on what happens on their platform. For one of the world's leading technology companies, they can’t do much to resolve an issue with a customer. They are good at wasting customer's time and money!

Ordered some in game currency for a game I enjoy playing but didn't receive it. After speaking to support, they advised that I place another order and they will refund me for the previous one because it didn't go through but I still got charged. Same thing happened again, I got charged and didn't receive anything. After requesting a refund, my refund request got denied for no apparent reason. I didn't realize Microsoft was in the business of stealing customers' money. Whoever is running the Xbox support team, they need to be FIRED Immediately. Third world country type support quality and theft practices.

Xbox support are not helpful!!! They don't assist their customer and even threatened them!!! If I can give zero star I will!!! I will not recommend Xbox to all my friends because of this. I'm very disappointed by this 2 supports' service and I will make sure that all the social media will know how bad Xbox support service on their customer!!!

There are people out there who actually deserve a ban or suspension from Xbox live. We have 3 accounts £150 a year and a lot of that is spent having to deal with suspensions of accounts for little kids having a hissy fit and hitting the report button. It's meant to be for gaming. It makes it frustrating, boring and unfair. Friends lose games so hit the report button, then you are left with unfair suspensions and told to jump through hoops to try and get it back.

I ordered the Xbox Live Gold package for my 14 year old for £39.99 for 12 months. They charged my credit card twice so I contacted their customer service for a refund. They have told me that I'm ineligible for a refund. This is theft and should be illegal.

So I got suspended for 24 hrs because of a text-I admit I did it. The person I did it to works for the Xbox Live Microsoft enforcement team. He is a cheat and modder. He also hacked my Microsoft acct and changed my password every time I reset it. There is no phone number to discuss my problem or email. The enforcement team is a scam and force kids to pay them to keep their acct. It is so corrupted. Looking into a class action lawsuit to stop this.

Poor support!!! Ignoring and not assisting a customer is not good in your service!!! Even say that, "I cannot assist you." So this is xbox support!!! Is this the pride of your support by not helping your customer and ignoring and being rude to your customer!!!! Also the name of the support was Jefty **.

Microsoft has endless pop-ups on their "free" games. If you accidentally click on a pop-up when you think you are clicking on the game, they automatically charge your account. Then when you request a refund, they refuse. This is no better than stealing your money! I QUIT!!! I legitimately spent hundreds of dollars to play Seeker's Mystery. (Dumb, I know. But I'm very competitive.) They did not value me as a customer AT ALL! Microsoft has lost a good customer for all products.

My problem with XBOX is this. Every time a purchase or subscribe to anything on XBOX, I am always charged an additional dollar, even if the purchase is unsuccessful. I was told that I would receive my one dollar back in a few hours. I never receive it. I wonder how many customers are unaware of this!! My guess, MILLIONS. I have tried to talk with Microsoft but the Reps are beyond rude. I had to result in filing court papers against Microsoft which they will receive soon. I advise all customers to look into this. Right is right, wrong is wrong..Period!!!!

Buy and Xbox and then pay money monthly to Microsoft to use online features that never work. Xbox's are absolute garbage. 95% of the time you buy a subscription and wait the whole month for the game to either update or download. I buy Red Dead Redemption 2 and wait a month for it to be downloaded even with the console wired up to the modem with high speed.

After trying to get ahold of someone in customer service multiple times. Calls kept getting disconnected. Finally I get a guy named David who seemed to know what he was talking about. My Xbox Gold auto renewed when I told them to turn that off. I didn't want to renew my subscription after giving away my Xbox to my nephew. Now after a month I call back. They said, "Sorry to be the bad news bear but we aren't giving you your money back." Still on hold to talk to a manager about this. How are they going to make me fill out a huge application and a step by step process on getting my refund and tell me I'll get it. Then to say I won't get it and not even try to inform me of that!?!? While trying to say they emailed me!?!? Liars. I am disgusted with their service, response time and professionalism.

I hate paying for Roblox and Fortnite. THEY ARE FREE GAMES!! I Shouldn't have to pay AU$10.95 each month to play online games that I can play for free on other platforms. Very disappointed. I WILL NEVER PAY FOR XBOX LIVE GOLD AND I NEVER WILL. I never got the free trial because I can't get it outright. Why do I have to pay for a monthly fee? Why can't I buy it outright? Like Nintendo Switch Online? I feel sorry for the people that have to go through the same hassle. I'm already switched to Nintendo but my brother has to go through the same hassle of not being able to play Roblox or Fortnite.

My son received abusive messages, calling him ** and a **, the other player knew his age as he asked him (11). My son asked him who the ** is he? I told my son. I warned him not to talk to people he doesn't know and he deleted the chat and blocked the gamer then he received a notification with a two week ban! So it's ok for potential pedophiles or bullies to harrass gamers then file a complaint when they instigated a situation, the only way to appeal is to answer a questionnaire where the questions aren't even coherent using negatives in the question to test whether you are familiar with American language?

If I could wrap this console up in one word it would be headache. I purchased it brand new from Consco for my kids for Christmas. I constantly have to hard reset it because it tells me there is no game inserted. The controllers disconnect every few minutes and sometimes you have to power cycle to reconnect. There are very few multiplayer games for local use. Expensive dlcs.The graphics aren't what they hyped them up to be. Xbox live is a joke and the gold membership is highway robbery. Save your money. Do research, I wish I would had got a Nintendo switch. Anyone want to trade?

Xbox Live was great and the best gaming experience in my life for years, I've had a gold subscription with them for the last 12 years, but recently they updated their terms and service to ban you if you engage in any belittlement or communicate in a way someone may find "offensive." My first ban was due to me talking ** online about 1 year ago, I used profanity. Which I agree now looking back I shouldn't of said some of those things (swear words only, I have never physically threatened harm, or used racial slur, which is totally agreeable for account action to be taken). So learning my lesson I excluded myself from using profanity online.

Xbox One S bought for my birthday from Best Buy is broken seven days before my next birthday. So, doesn't matter if when you actually open the box it's when Best Buy sold it that warranty begins. I am trying to wrap my head around that one now and it's one in the morning, wtf. I should be in bed. I have a job. I have been in denial for years. I've been double and triple charged for downloads. I've been locked out of my own account. Had my gamer tag changed to ** for security reasons then charged to change it back. I just took it and kept playing and paying now my console I never physically touch decides its broken?! Seven days out of warranty and it's 150.00 to start service order.

Got ban for my gamer picture a dude holding a gun. Anyone turns on their Xbox there's going to be a gun on the screen advertising a game with some of those games also advertise slaughtering, stabbings and shootings and I get ban for a dude holding a gun. Is that profiling and discrimination????

It has been 10 days plus and I still did not receive my refund for Power Rangers Battle for the Grid. What a bunch of liars. It is as if these game companies just feel that they are above the law at times and can just do/deliver what they want to the public. Nway. Microsoft and the Xbox brand. SHAME ON YOU! #powerrangersbattleforthegrid

Last month, Resident Evil 2 deluxe edition I pre-ordered was charged again a few days after my initial purchase. I had to open a dispute with PayPal cause Microsoft didn’t seems to understand the problem. It seems, that, since they created that refund policy this became quite a mess. What they see as a transaction is not real money transactions. Not like on PayPal and most of the time, dates differ. For that game, they finally refund me at the end of the dispute a few minutes before PayPal review the file, saying that they already credited me and PayPal said that the dispute was closed not in my favor, which I found hilarious. Anyway, I had my money back so I thought I could let them a chance and just try to forget it and turn the page. So I bought a new Xbox One X on their site and took my preorders back (DMC5 and MK11); I was so frustrated by that issue that I had cancel everything.

PSA Buyer Beware!!! Microsoft doesn't care about their loyal customers. I purchased a Xbox One X at release and it is a lemon. It will fail you and not power up. My console wasn't abused and this greedy company wants to charge $250 to fix it (half of what I paid for it). I bought a $500 lemon just over a year ago. They know it and I know it. They won't even meet you halfway on it. Have had countless issues in the past 13 years. If you buy the Xbox One X, make sure you get the extended warranty, they are just waiting to get more of your money when it fails!!!

The customer service is absolute trash. This is the 2nd month that I have been charged 3 TIMES my monthly payment. And it is such a hassle to get ahold of them & to finally get your money back. About to switch to PlayStation.

I’ve been locked out of my account for a week now. I’ve tried multiple ways to contact, restore, access and recover my account. Emailed and called every phone number I can dig up on the internet (most are fake). I’m done with there service. I and my sons will no longer be using this product. We will be switching over to another brand. Thank you for your consistently crappy service Microsoft/Xbox/Bill Gates!

7 years on Xbox and I'm so disappointed. I want to switch to PS4. After being harassed via messaging the perpetrator filed a complaint, I was suspended not even an hour later. I logged into Xbox enforcement and tried to see if my case could be looked over. No way to contact enforcement!? There is a questionnaire with questions completely offset from their code of conduct and a 24 hour wait period if the person taking said quiz misses one question. I feel completely harassed and there is nothing I can do about it. Cases need to be investigated prior to suspending someone. What a crap show Microsoft!

My kid had a XBOX gift card that was for 3 months of unlimited use. I spent 45 minutes with an individual who did not speak fluent English and continued to talk over me. In short, I just gave up. We have been swindled. I cannot tell you the level of dissatisfaction and I will never, ever buy any Xbox Live product again. After three weeks of use, they are offering no solutions for the remainder of the gift card. They offered no solutions. It's beyond belief! I cannot state in words how strongly I feel that this represents an organization that does not stand by its products. If the organization I work for had this level of customer service, we would be out of business within a year.

Well I prefer Xbox. I get to download all my favorite music and watch Netflix and Youtube, and my kids get to play all their favorite games and movies. They have the gold package where they can download any game that's available to their choice.

I really like the Xbox One gaming system. It's a lot of fun to play, has great games, is durable, and will last many years. Wish more games were backwards compatible but more are being added each day.

The games were good, but now super laggy, they want you to pay for the game, then pay to play the game, and then pay to use the internet that you already pay for. The video game industry has become extremely greedy and thoughtless of their customers.

The game is used mostly for visitors. It’s played quite often and it seems very popular. I have almost every game there is so everyone has a choice of what they'd like to play. I also owned the PlayStation VR. Usually, people picked the Xbox.

Xbox one X is a great design, but why does something that costs so much not come with a gaming headset? The original 360 and one X both had headsets, but now you’re latest and greatest console of “all time” doesn’t even have a headset. Come on...

Unfortunately, the latest Xbox is meh. The games, in general, for all systems have become ethereal. Every new game just wants us to become more and more violent, at times I feel like I should head to the nearest "coliseum" so I can see somebody taken apart by a lion.

Have played Xbox for years and never had any problems with them. Also have heard bad reviews about the newest Playstations so really never have tried them, will stick with my Xbox's. Have seen Playstions played and don't care for their graphics.

This product really shouldn't cost this much, it truly isn't that spectacular to have to pay so much money for it. Lower the price, please it's hard enough to you kids what they want without going bankrupt.

Have been using Xbox for years, however this past year I’ve had nothing but problems with consoles, controllers, unauthorized purchases to my credit card, and contacting customer service is a nightmare. Controllers have only lasted a little over a year. Customer service reps are rude and unhelpful. Will be buying a PlayStation once the new console is released.

I have been enjoying the options and flexibility that the Xbox has offered me for the past 15 years. Keep up the great work. The graphics and ease of online purchase are also a huge plus. I think it’s awesome.

Even though I'm only playing a 360 I love how entertaining the Xbox system is. The range of titles is fantastic and I'm never bored. The EA NHL franchise is my favorite and continues to improve every year. My next system will be in the XBOX family.

Drops wifi connection fairly often, fan is loud, but overall the Xbox One X is a great console with awesome graphics and great features. It's also good for streaming movies and watching Blu rays. The UI is simple and intuitive. I love the controller size - comfortable to hold. Buying things from the Microsoft store (games, etc) is very easy using your Microsoft account. I'm very happy with the system.

Many titles require wireless data transfer in order to play titles. Frequent disconnects. Graphics and sound are very well represented. Durability of its peripherals (analog joystick) show signs of wear with normal use. Connection to Tv/monitor seem easy and straightforward.

Miserable in every category - just a way to steal data- and charge extra money for games that should be free. Since sharing with "friends" seems to be its major function as well as storing important personal data on a total insecure cloud, I have stopped using my Xbox for anything but Solitaire.

Really inexpensive console costing only $199. There is a large variety of games and the Xbox game pass membership gives you more than 100 free games. Xbox always looks out for its customers, they have great customer service and deals running all the time.

It's fragile equipment, handle it with kid gloves. If you have teenage boys, remind them that it's not built well and any rough treatment will likely end in them not having one. Other game systems seem to grasp this.

It can take hours to get a simple refund for a charge not authorized. Free games are charged to your account, and sometimes lazy people won’t bother to fight. I shouldn’t have to fight after 2 decades on Xbox consoles. Shameful way to treat loyal customers. Playstation here I come. What a hassle to try to get Xbox to fix THEIR mistake?

My Xbox One S has worked fine for the year to year and a half I’ve had it, but one day it just started having problems. It started with me not being able to sign in, but now every time I turn on my Xbox, it won’t let me sign in and if I do manage to sign in, it’ll say that I’m not connected to Xbox Live even though I have an Ethernet cable plugged in so I have WiFi at all times. It won’t let me play any game or do anything at all on my Xbox until I hard reset it 2-3 times, only then it’ll start working. This has been happening for a matter of days now and it’s to the point where part of me doesn’t even want to play Xbox anymore.

My son bought Astroneer for $24.95 digital downloaded on the 10/1/19 with the remainder of his Christmas money. The game downloaded but will not launch for him to play. I applied for a refund for him but have been told via email that “We reviewed your request for order ** on Jan 9, 2019 and found it’s not eligible for a refund under the Microsoft.” I am absolutely disgusted that Microsoft is happy to steal money from 9 year olds for games that do not work. You should be ashamed. When my son’s console is due to be upgraded we will be buying a PlayStation and not purchasing anything else via Xbox live.

DO NOT use Xbox Live unless you want a lifetime of fraudulent charges. I do not have an Xbox yet I get charged every month. My bank has been very helpful but the reps from Xbox have told me so many different reasons that they can't help. Including that they understand that this is confusing for me... Xbox said I don't have an account under my name or debit card so how can they still charge it. When I first started this I just wanted the charges stopped NOW I WANT ALL MY MONEY BACK!!!

So end of 2017 I bought the Xbox One S just so I could play Forza. Well after two months of playing I was bored and sold the whole system because I'm actually a PlayStation person. About 10 months later I was just checking my bank statement and noticed the yearly renew fee for the online play that was charged on my card. I immediately tried to dispute it but I kept getting passed around for no damn reason. So ** you Microsoft. This is why I never like doing business with you in the first place, bunch of scam artists.

Unbelievable that in spite of spending hundreds of dollars on Xbox products, hackers can easily steal all your money and Xbox does nothing to help recover your account. After 9 hours on the phone I still can't access the account my kids made years ago even though it is my credit card and email attached to the account and I have the physical gift cards used to make purchases. I can't believe they have no support or way to take back a stolen account. Shame on them.

Never buy any Microsoft Xbox games or services. Their customer service line never works, they entice kids into buying games and products, without any kind of parental involvement. The charges $24.99, $24.99, 9.99, 9.99 automatically go through on your credit card. All of Microsoft should be ashamed and embarrassed about this type of fraud taking place. I know I am not alone! Better Business Bureau and the Consumer Credit Bureau should definitely be involved and monitoring these kinds of fraudulent practices. I plan on never buying anything from Microsoft again!

I purchased an Xbox One for my 9-year-old last week as a gift. We opened it and set it up last night, and had a digital download game as well as a game on a disc (brand new disc). We started downloading the digital game first - after 3 hours, it was only around 11% completed. Do the math here. Also, you think you can just pop a disc in and get playing, right? Wrong. All games MUST be downloaded first which takes a pretty long time, AND to make matters worse, if there has been an update, that has to load, too, before you can play the game. So for the game on the disc? Between downloading and updating, we are at 25% through the update after 6 (SIX) hours.

After purchasing the Xbox One X and replacing the old Xbox One we forgot the password for the Xbox profile. Unfortunately the phone connected to the reset was an old one. The only response we now get from Xbox AI and ambassadors is that we have to wait 30 days for the account to be reactivated. Only option given was to set-up new account and start from scratch. Try explaining this to a 10 year old Microsoft.

After cancelling the subscription, my card was getting charged. There is no notification from Microsoft, when they charge the monthly subscription. No email, when you unsubscribe. You can't remove your card details, it says, it has used in subscription somewhere... Customer care, does not respond to email, close the request, without your consent.

I just purchased a Xbox One for my son who has been playing on an Xbox 360 for a couple years now. I have purchased many games from the Microsoft store. After switching to the Xbox One my son was excited to start playing on his new system. When he tried to download a few games we purchased on the 360 game app store they did not show up as purchased / download again. So I called Xbox customer support and after speaking to a rep that barely spoke English I just learned I have to purchase most of those games again for him to play them on the new system. Really? Buy them again? I have played Xbox for years. Now my son is playing. I have purchased hundreds of dollars of Xbox online games and add-ons, hundreds of dollars on hard copy games, accessories and 4 Xbox consoles!!! But I am returning this Xbox One tomorrow and purchasing a Sony PlayStation. I am disgusted! Xbox is a real scam these days!

My account was suspended because I called someone a name for their behavior during an online match on Destiny 2. First of all, the game is rated Teen, which means that everyone playing should be old enough to experience things associated with that ESRB rating. Second of all, it clearly states that online interactions are not rated by the ESRB, which means that you may come across real live people that behave as such.

I am a first time buyer through Microsoft and also LAST! I NEVER write reviews and actually despise the reviews that state that but I verbally told Microsoft I would do this and post on social media, so here I am. This experience was absolutely DISGUSTING! I ordered an Xbox 1x bundle on Cyber Monday. Microsoft was cheaper through every site I could find by $10. NOT WORTH IT! THEY CHARGED MY CARD 8x totaling over $5,000!! My bank shut my card off, I had to reverse all these charges through Microsoft and then also play phone tag with my bank ALL WHILE AT WORK!

So, they made Xboxes only have a certain amount of storage space, yet they expect people to get a membership for cloud storage? My husband can't play most of his games. Money-hungry, greedy people. We should have gotten a PlayStation. We've never had so much trouble with them.

XBOX MICROSOFT it's full of hackers. They're robbing people's credit cards' details. Making orders that people don't order or want. It's full of viruses AND MICROSOFT XBOX DO NOTHING TO HELP THE HONEST CUSTOMER BEING RIPPED OFF. They denied any responsibility for their lazy customer service then they keep the monies which is not legal, and the government ACCC run away from them as they are spineless ROBBERS LIARS THIEVES.

Every time I call customer service I get a foreign person, who doesn’t understand what I’m talking about, or acts illiterate and takes 45 minutes to speak a sentence. I can’t get a refund because the platform of my old email address was deleted so I can’t verify my email?!? When my name is the same, credit card numbers match up, and everything. That’s enough verification?! I’m done with Xbox. Cheap thieves who don’t care about their customers.

Xbox live is pathetic, you can’t say a freaking word without getting suspended/banned. They think they can control people when they can’t. I'm sure there are loopholes in the agree to terms contract. They should be sued and gone bankrupt. I cannot stand them anymore and I regret ever buying anything that involved Xbox. They have 100% lost a 7+ year customer.

I was recently signed out of Xbox Live and was told to change my password. I did so and it did not take, and again and again. Got locked out of my account, asked for a new password and they said no... Now I can’t sign in and Microsoft is telling me to wait 30 days until the lock is off. Nothing I did, and Microsoft won’t help besides telling me to wait 30 days... Last time I buy anything Microsoft.

I recently had my Xbox Live account hacked and something was purchased on my account. They saw it was charged to an email that was not anyone's in my household. They took my PayPal off the account but I was not able to get my funds back. So someone else is enjoying something at my expense. I was very satisfied up until this point so make sure to never add PayPal to your account.

My son has a live Xbox account. His gamertag was officerF4phantm. Today I received an email from Xbox support enforcement stating that the gamertag was considered inappropriate and was automatically changed. I called Xbox support, after searching for quite some time online for a phone number, only to be informed that the enforcement department is unreachable as there is no contact number for them. I paid $10 for the gamertag and he's had it for almost a year now.

First of all, Xbox One is as glitchy as a console will get. Second of all with all these annoying bugs and glitches they won't do ** about it! I've complained about the terrible connection it has to wifi even though my Nintendo Switch works perfectly fine!! Third of all, to sign into your own account they ask you for ** 10 passwords like wtf I just want to play my game and one password should be enough, 4th of all, they send me a code of "verification" and every time I go to pick up the phone it says "again your code is" and then just hangs up each and every single time. Lol. If you can even call this a service or a people's company you're better off with Nintendo, good luck!

After ongoing service issues with XBL I was told I would get my three month subscription renewed. When that didn’t happen I contacted customer support. While I admit to being a little short but this was my 18th time contacting them. The end result was being threatened with having my console banned. Not ok. As a loyal customer and a law enforcement professional I find this highly disrespectful and downright horrible customer service.

First off I received a lifetime ban, was a misunderstanding. Went through the case review process. At the end this is what was their decision, "Thank you for your patience! This Case Review has been completed. Following a thorough investigation, the Xbox Live Policy & Enforcement Team has determined that this enforcement action was not warranted. If the suspension was still active, it has now been lifted." All fine and dandy however I still can't log in to my account and Xbox support can't help at all and there is no way to contact the Xbox enforcement team.

We've tried for 5 days to reset an Xbox password. 6 emails and 7 calls later they told us to start again. When I asked for a manager a very foreign "John" took the call and began yelling in a foreign language. He told me he was disconnecting because I didn't speak his language! After he hung up I received 3 prank hang up calls from the Xbox number. Each time I said hello this foreign "John" was screaming in the background. My son spent $250 on upgrades and this is a scam to force him to rebuy. This company and the losers who work for it are a total scam.

Since 2003, I knew the Xbox brand would spell trouble for the game industry as a whole. After 10 years of supporting them and dealing with their ever-changing BS policies, I have decided to finally just GIVE UP on this brand. Not to mention that the Xbox brand makes and loses tens of millions of dollars on Xbox alone. This brand only succeed because of Halo, Forza, Gears of War, Sports and Online gaming. Now those franchises are down the toilet or milked to DEATH. *Except for Forza* The brand barely has any console only exclusives anymore. Their deals are a joke. Xbox games with Gold is a scam. Their refund policy sucks and there are tons of people who are just fed up with them. I may have my issues with Sony and Nintendo but Microsoft's Xbox brand just needs to go away! Not to mention that their customer service **! This rant is towards corporate only!

I was trying to let my son purchase an in game bundle. It took a bit to get money wired to his account, but it worked. He still got an error saying he needed to request permission to use the money. I called MS customer service and was on the phone for over an hour with someone who struggled just following the obvious script. I finally hung up and went through all of the options until I found one that lifted purchase restrictions. This can't be an uncommon issue. Unless parents are now giving their kids full access to their bank accounts.

Xbox One has to be the worst gaming platform we've ever experienced. My son received a new one for Christmas and has been nothing but disappointed. Have to download every game to play even when you buy the disc. 5 or 6 games take up all the storage on a 500gb unit. System can't stay connected to Xbox live. They say it's our internet connection but the 360 has no issues. He doesn't even play it now. Plays the 360 instead with no issues. Waste of money. Gimmick system.

This Xbox has been used for a total of about 1 month... It is not even 2 yrs old and is already dead. The warranty is up so of course Microsoft says they will fix it for a fee... Right, that's like throwing money out the window. Moving on to Sony for my kids.

My son's $150 Elite Controller broke & still under warranty. He called on 2/21 and was told to ship it but sent an email with the wrong information to ship. We sent priority shipping. They got on 2/27. Claimed they never received. Blamed us because it didn't have the service # on it. After many phone calls and no calls back, I had to put in a complaint with the BBB & action was then taken by them but they would not send it Express Mail after having it a month nor give my son Xbox Live for the hassle, inconvenience and horrible customer service.

My son has an Xbox that is being hacked. I called and they told me not only can the hacker play on his Xbox for the next month, but to make sure that I call my bank and cancel my card. Here is the best part. If the hacker gets the email before we do, then he can kick my son out of his own Xbox! Really??? You spend all this money on the system and games. Money for the game and there is no security to protect the person who owns the Xbox! I do not recommend anybody waste their money! It is great when it works but when something happens you are on your own!

Xbox has now gone to complete crap. The people that want to answer calls can’t even help. I got hung up on like 3 times. And they are charging me for a subscription that I never purchased. Then they also have Put me on a one month banned for complaining about the fact that they are taking money from my pocket.

Xbox is super pathetic now, I called some a ** and someone reported me for it and they gave me a 2 week suspension. I informed them that I will not be renewing my Xbox live gold and I will be switching over to Playstation. Xbox is losing contracts and losing customers, they don't know why but it's because they are so pathetic now that they are just a joke, I hate them with a passion now. I used to recommend them but now I tell people to stay away from them. Microsoft is such a sad company. I wish they would drift off the planet and everyone would be better off.

Xbox one games take HOURS to download. My son got a game and started downloading at 17:30 and at 21:00 he has to go to bed without being able to play because it is still downloading (at top speed). It’s ridiculous to spend $50+ that can’t be played when you get home. My son is seriously bummed. Will not be buying an Xbox ever again.

I was charged $59.99 for a 12 month membership to Xbox Live. It was listed on my online banking app as a "recurring charge". I called Microsoft, and after navigating multiple robot prompts, was on hold for almost 20 minutes before I got a real live person. They told me they can see that there is an account linked to my credit card, but couldn't tell me the name of the person that set it up, the phone number attached to it, or the email address attached to it. They said they sent a message to the email they have, for "verification of the account", so if they get a response from that email, they continue to charge the credit card. I wanted to report them to the Better Business Bureau, but couldn't even find the company on the BBB website so I could report them!

Xbox Live has great potential but, promised me my first free then didn't get it. I contacted consumer support and they said bad luck. Then I got a 12 month subscription with a bonus 1 month for auto renew and didn't get that either... Not to mention everything on the Windows store is a ripoff.

Worst customer service, expensive products that are so unreliable that I spend more time troubleshooting than actually using it, especially Xbox One and Xbox Live. Switching to Sony, Microsoft won't get another dime from me.

Attention Bill & Melinda Gates! Are you aware of the poor actions of Microsoft's incompetent customer service support for XBOX? Are you aware that XBOX support is requesting access to peoples personal bank accounts? When XBOX asks me to talk to my bank so they can use my debit card, I was astounded. WHY WOULD I ALLOW YOU TO ACCESS MY PERSONAL BANK ACCOUNT! You see, American Express had notified me about some questionable activity on my account (Fraudulent activity from another source). When I went to replace the credit card in my daughter's account, I was unable as SHE WAS WRONGFULLY SUSPENDED BY XBOX.

So I bought the Xbox one! Went home and started to download and update it! That took two days!!! Went to download the Blu-ray player that took another day! Bought two games For Honor and Tekken 7! Took another two days to download For Honor and kept stopping and going to an error screen. Finally got it loaded! Tekken didn't load at all. Brand new game out of the box! Took the game back. Exchanged for another brand new copy and again wouldn't download! Took whole system back and traded for a new one which was a hassle in itself from Walmart! Had it for about a week and they tried to tell me I had to send it to Xbox until I talked to a manager and he saw that I had purchased it a week ago and still hassled me on the fifteen day return policy!

My minor son accidentally clicked purchase (an game) on Xbox. I called Microsoft immediately to request a refund. After 45 minutes of waiting, including one disconnected call by a representative who did not bother to call back, Microsoft refused to refund the purchase and the representative told me that I need to “monitor my kids”. A shameful response and a terrible company that should be legally investigated.

I was a Xbox Live Gold member for many years playing on both 360 and 360 slim models, and eventually getting a Xbox one. I have had numerous problems with both the systems and Xbox Live itself, whether it was not connecting properly losing connection or hiding and making games unplayable I had purchased. First off Microsoft/Xbox Live says if you purchase a game via download you did not purchase it, they consider it a loan of the game as long as you stay connected to your gold subscription.

My son had purchased a game on Xbox for 30.00$ and accidentally purchased the wrong one. He was devastated to say the least, and I wasn’t sure if there was anything that we could do. I was able to get on the Xbox support chat with Phillip **. and he was absolutely amazing! Not only did he look over our account and refund the mistake, he also went above and beyond by sending me links on how to set up a password key for purchase, and how to access my account from my mobile device. He was outstanding and I thank Xbox tremendously for hiring such amazing people!

I have all the consoles and by far the Xbox is the best. I started with a special edition launch day Xbox then upgraded to the slim model and finally the Xbox One X. Both older consoles saw incredibly heavy use as my daughter loves gaming as much as I do. We also use it as our entertainment device. We stream from every service and the newer models are capable of 4k HDR. The Xbox One X is the most powerful console which is nice although it's still not as good as my PC but it's better than the PS4 pro which is so loud... It's louder than my gaming PC that has 6 fans and a GTX 1080. There are a ton of games to play and the store is simple to use. There is also a movie/tv and music store that is great as well. The Xbox One is easily one of the most reliable consoles on the market. I've had 3 PS4s that died for no reason and they got minimal use but I've yet to have an Xbox let me down regardless of model.

I have never been treated like I was when I called the help center! I was lied to by the "supervisor " who claimed that no one was in a higher position than him. He basically wouldn't let me speak with a manager and then hung up on me. After a long day at work I wanted to enjoy my very expensive Xbox system but instead spent about 3 or 4 hours on the phone. I have never had problems with Microsoft products until now. My family and I are very close to being done with Microsoft and will probably go with another company. I WILL NOT recommend any of your service or products to anyone. Would have given 0 stars but it won't let me.

I finally bought an Xbox One S for my kids for Christmas. The entire day was a disaster because I was frustrated, my 4 kids were frustrated, and the day we look forward to all year was ruined because we could not just play THE GAME!!! I wanted to just insert the disk and play with my kids but no, every game has to download, then update, then you are required to log in, so if you don’t have a Microsoft account or remember the password, etc. you have to set that up again. We are talking about 2 hrs for the game to download (even if you have a disk) then another hour to update. Then you have to figure out the password, login, email, just to play the game. Oh, and what if you want to add another controller??? Oh, you have to register it to a DIFFERENT Microsoft account!!

On October 29th found out that my eight year old son had access to my credit card on his Xbox One Live account after I had requested it to be removed in August after being charged for several games that he purchased without my permission. Lo and behold $910.66 later I still do not have a refund. Was told by Xbox because I had asked for a refund back in August that I would need to contact my financial institution to dispute the charges due to the fact of a minor using my credit card without my permission. My bank filed a dispute. I got a provisional credit and December 21st watch $910.66 being taken out of my account for the fact that Xbox stated that I authorized the transactions because my eight year old actually attempted to play a couple of the games that he purchased.

Going to keep this short and sinister. Xbox needs to change their customer service process. If you ask for a supervisor (you know since I have been through three Xbox consoles in the last 6 months) you have to wait for a callback, which is just unacceptable in so many ways. You literally have to sit and stare at your phone waiting for them to call you. And if you miss the call, they email you wanting to know an exact time, day, and timezone, for a callback. Then you respond to the email, giving them a time window, and they still don't call you back. And it just becomes a cycle of stupidity. Have a real escalation process or suffer Comcast's fate of having your customer service rating tank so bad you end up in the news.

On Xbox Live they will suspend you for giving trash talkers their own medicine and they get butthurt. Just got banned for 48 hours just for replying to the kid who messaged me. Lesson - don’t reply to idiots. Lesson 2 - Microsoft is only there to conform to crying people on Live.

The first customer service agent was rude, and was not listening. I then asked for a supervisor and again they were rude and even cussed at me and hung up on me. The supervisor I did get in touch with later is well aware of it and said they would take care of it. The issue I had in the first place was I canceled my subscription (Xbox Live Gold) 2 years ago because I was moving and was not sure how long it would be before I could hook my console up and play it again. It sat in my living room for 2 years collecting dust in its box. I got an email yesterday letting me know my subscription was up for renewal and would be renewed on January first. I called them to resolve this and was told I would be getting a refund for $63.95 from the previous year. The supervisor also gave me a 12 month Xbox live gold membership free of charge as a apology and I needed to contact PayPal to receive the refund.

Xbox One - Constant delays, getting kicked from WWII game, been searching for a game long enough to get frustrated and have the time to create a consumer review account and write this review and it’s STILL loading... HORRIBLE.

I recently signed my 8 yr old child up for an Xbox Live Gold subscription, not realizing that he would be able to also purchase games without permission. When he purchased Grand Theft Auto, I called and had my account refunded and spoke with the customer service rep about setting my account so that these purchases couldn't be made without specific permission. I was pleased with the outcome. Time came for a subscription renewal. I paid $.99 cents for a promotional Live membership, unaware that the account would again be connected to my bank account, where my 8 year old could easily make purchases again.

I'm absolutely hate Xbox support, their enforcement team ban me twice. One because I was abusing the agents because I did not got what I wanted as I got depression and obsessive disorder. Two because of marketplace place theft that I don't know what for, Also I gave them cases to unban me but twice they refuse it because it was they say serious and I like to make it like a 5 year ban or so not up to 9999. That absurd. What I don't get is that they only allow 1 case review and that it and they won't give you another chance and also I got proof that I'm taking meds and the enforcement have nothing but just write for what reason that they still refuse.

I've been suspended for stupid things multiple times. Kids and wannabe thugs run their mouth so I return the favor and I get reported. So I learned after being suspended to just report people for crying on Xbox and don't talk back to trash talkers... very stupid. Now I got banned for posting a looking for group... My post was this. "money drop." If you don't know what a money drop is it's a mod that gamers used on GTA V and it drops money for free... Yes this is cheating and no my lobby was not really a money drop lobby. I was having fun luring cheaters in and making them play my created games making them think they will get free money... Pretty stupid to ban me for creating a post making others think this was something that it wasn't when all I was doing was messing with cheaters.

For all Xbox One users: beware of any and all updates that come from Xbox. I have had my Xbox for a few years now so of course the warranty has expired as have most. I have never had any issues with my Xbox up until the 15th of September. I received an update notification from Xbox as per usual. After the update finished my system reset as it usual does. However upon restarting the system error screen came up stating that there was a startup error. After trying every possible way to fix the issues with the help of Xbox, nothing worked. Xbox then informed me that even though I never had a problem with my system and the error derived after receiving this update that I would still be responsible for paying for it to be fixed. This is by far the most ridiculous thing I've ever heard of and its a scam.

Customer service is beyond horrible. The apps don't work most of the time. They are closed on certain days and hours which is very inconvenient. My Vudu and Netflix app had not been working for 3 days. The www.xbox.com/status is **. Xbox sucks big time. Going to cancel my ** and take my money somewhere else. #Xboxsucks.

So I got a ban which would last 2 days. The reason for my ban was the improper use of communication. That boils down to basically trash talking to someone. Just a side note: every form of competition, whether it be sports or games, will always have trash talk. Banning people does absolutely nothing to prevent this kind of communication. I called customer support in an attempt to understand what I said exactly for Xbox to want to ban me. I'm not a toxic player and I don't just trash talk, I rarely even use the public voice chat in game because of other toxic players.

I truly hope that someday people realize that Microsoft doesn't care about your opinions or if you buy PlayStation 4 instead. Because there will always be submissive idiots that will buy this garbage. Until people completely boycott buying this crap and stop kissing their behinds, the rude reps and fees and prices will continue to go on. If you complain, they 8ball you. Seriously, WHY IN THE HECK is this allowed to go on? This is the worst company to deal with.

I am an Xbox Live customer and I got an Xbox Enforcement suspension. Why? I wanted to know but no one could tell me. I asked and they were rude saying that I needed to make sure that my 7 year old was reading the code of conduct. HE IS 7 YEARS OLD!!! I pulled the date on the complaint and it was the same time that he was playing a game and won (Rocket League). The person whom he played against got their feelings hurt because they didn't win and filed a complaint. ARE YOU KIDDING. I can not even file a review. I have to deal with this. WORST CUSTOMER SERVICE. Looks like a PS4 in my future.

Hello my name is Jason and this is what happened. I bought my son an Xbox One for Christmas, set him up an account and a few days later could not get on it. All my info got changed so we started him another account. Got charged for stuff we did not buy. I called and talked to a gentleman named Adel who was very condescending. He also would not let me tell him what was going on. He stated that I would have to fight the charges. When I asked to talk to his boss he told me he was the boss. If anyone talks to this gentleman ask to speak with someone else. He was very unhelpful. And if anyone that works for Xbox sees this let your boss know what kind of person he is.

Was overcharged for 1 month of Xbox Live. Called customer service 5 times within an hour. Got hung up on 4 times back to back. When they did answer they told me I got scammed and someone had access to my card info. Ummm WRONG. I didn't get scammed, they just don't want to give me my money back. Customer service sucks and they should be shut down. They are the 'Scammers'.

Bought a game for my son. It was advertised as a multiplayer game but once purchased we learned it wasn't yet. Son only wanted it because it was a multiplayer game. Contacted them for refund (my son played maybe 20 minutes of tutorial to make sure he wouldn't want to keep it) and they refused. Told him you can only get one refund and he got it in the past on a $18 game, didn't tell at that time it was a one time thing. It is ridiculous to pay $65 dollars for a game and then just lose it. It's crazy.

Reviewing to let people know that the service dept for Xbox live support is lacking. If the sign in option for accounts shuts down then you are forced to call by phone to contact them. They tell you that you can live chat, text, and contact other ways. However when trying to do so they want you to sign into your account to verify it's you. Hence the problem. If you can't sign into account then you are forced to wait over 90 minutes in cases of major problems just to contact by phone to get answers. Consoles will say limited services down, but without being able to sign in even play on disc games is impossible without signing into accounts.

After contacting Xbox Customer Support, they were able to resolve this issue. They offered a (1) time "no charge replacement" 3 month Xbox Live Gold subscription (value of purchased Xbox Gift Card). They said they understand this "mix up" happens and have this policy in place to allow the (1) time learning curve. Very happy with MS Customer support, and take back my negative comments & low rating. They made it right.

I have purchased multiple Xbox controllers in the last few years which become faulty within four months of purchasing them. When I tried to talk to Microsoft, they refused to give us a refund and transferred us to Xbox support. I have spoken to two techs, both who have hung up on me prior to me getting a sentence out. Don't buy their products directly. Purchase through Amazon or other retailers who have a more client centered customer service. Microsoft, who owns Xbox, is only interested in making money, not being responsible for their products.

I am a parent of a disabled special needs son who was permanently banned from Xbox Live, he has been on Xbox Live for 10 yrs. He was bullied and harassed and threatened and also told he should kill himself. I told him to block and ignore. Wrong thing to do I guess, but this went on for 2 yrs. I filed a complaint on Xbox. Nothing came from it except one week later he was banned for life. I did the case review. It was upheld. I then called Microsoft and Xbox. They gave him 2 months free under another Gamertag and told me to send them the screen shots of some of the abuse he endured. I did. They told me to put a long number in the case review but I cannot get another case review. I called them back and they stated if I couldn't get another review and add the number there was nothing they can do. This is just plain pitiful... Please can someone help me... any info will be greatly appreciated.

Been with Xbox since the first console dropped and ever since Xbox One it just gone downhill. It's ** to install every damn game and half the time when it states "ready to start" it's not even ready. It's starting to piss me off having to buy a game and wait hours to days for it to finish installing an update just in order to play.

Well what happened was my account (**) got permanently suspended for "Marketplace Fraud". When my account was not in my procession what the person did was he logged in to my account and proceeded to get refunds multiple and Xbox did not like that so the enforcement team banned the account just a month after getting it back of the tier 3 team who got the account recovered from the person. I submitted case reviews and all I got were stupid replies of them saying that I broke the code of conduct. I told them in my comments that I did not do any of the stuff to the account but they did not care then when I go to the customer support they just end the chat after I bring up the word "suspended" or "banned" others just bring me to enforcement.xbox.com. Do not buy from Microsoft they are scammers and do not care about the customers all they care about is the money that they make.

Just bought the Xbox One with 1T storage for games, got it home to find 270 GB missing. Double checked my math with my computer tech buddies and 1T= 1000 GB not the 730 GB Microsoft gave me. Is everyone as sick of Microsoft as I am right now. They charge an arm and a leg and then don't deliver what they advertised. If you tell me that I am getting X for my money that is what should be delivered nothing less.

I bought an Xbox one and an Xbox live card and it never worked, called in trying to redeem and after trying for 2 and half hours to redeem on multiple devices causing me to finally drop my surface and break my digitizer problem was not solved!!! So I call back and now to fix my surface it's 450$ more than I paid for tablet in December. This company has no customer responsibility and don't care if they lose a customer. My decision is just jumping to ps4 and going to Apple on all my other devices.

Microsoft are seriously nothing but money grabbers. No loyalty to their customers whatsoever. After being a customer for 7 odd years, I don't know why I didn't leave them a long time ago. Stay away. I was perma banned for reason that were completely unjust. I opened a case review as this can happen from time to time due to people reporting you for the lols. This fact in its self is totally bogus. Anyhow, I expected that they would take a look at my case and find that I was banned in error. This did not happen. Instead the ban was upheld and I lost everything, including a fair sized digital game library. The reply they gave me had nothing to do with what I was supposed to be banned for. They didn't even look at my case.

I ordered an Xbox One bundle that stated that it would arrive by Christmas. I received part of my order, called customer service and they said the rest would not be sent for two weeks. No explanation was given except 'we don't send gift cards out for two weeks'. I ordered this bundle with the guarantee that the entire shipment would be received by Christmas. They lied!

Had my account set to auto renew, didn't update my billing and my account was closed. Called to find out why and when they explained I said I was fine and didn't need a Gold account. Then I was banned from Xbox for not paying my past due after they had already shut down my Gold account, I couldn't even access the free content or my games that were saved to my pins. When I called Xbox I was told I needed to pay the past due, even though they had already closed my Gold account. Would strongly suggest people get away from Xbox since they have no loyalty to their customers.

I need/calling for Xbox Microsoft to do something about this so called enforcement team. I feel like I'm being bullied/harassed by these people and nothing is being done about it. All I've been told is that there is nothing Xbox or Microsoft can do about my suspension. I do not believe that there is nothing that can be done about it from an outside source rather than the enforcement team. How can Xbox tell me that they granted a department the ability to suspend players and that there is nothing Xbox can do to lift the suspension, that sounds like total bull to me. And then Xbox says that there is no way to communicate with the enforcement team which is also bull.

My son's Xbox Live account was opened over 2 years ago. He has since joined the military and has not accessed this account for almost a year. I called 3 months ago and asked them to stop the billing that happens every 3 months at $24.99; they assured me it was stopped. I was just charged again today and now after an hour on the phone they tell me there's nothing they can do to refund me the charge that JUST went through today – 3 months after I was assured that it would stop. I was told by the supervisor to call my bank and start a fraud claim, even though no fraud was committed. Xbox Live billing is a joke.

I honestly wish Microsoft would be straight with the public more than insult the customers with lies & deception. My case is my account was handled by a team called 'Enforcement' which is supposed to be the team with Microsoft but there is no contact number or ways of communication than your own file a review. To me honestly the game they now play sounds like a sham & in the end the failure I see from Microsoft is the only thing they do best is ignore the public but offer only false sense of a future to be linked to their services. Not to even mention the limits they have for respect on the phone to customer service alone. If you agree public or this is similar to your past then you're not alone...

My son's Xbox live and our Microsoft account has been locked out and suspended until 12/30/9999. I have files a case review with enforcement.xbox.com about the suspension and they revived the account and upheld the decision on cheating. Have been on phone with Microsoft for over 4 hours and 5-10 phone calls and they say there isn't anything they can do because the Xbox enforcement team has locked out the account and there is no phone # or email to contact them with an appeal. They have even locked me out of the enforcement website.

I am not happy with Microsoft and customer service. Over a week ago I brought a 3 month Xbox Live for £14.99 and it would not let me redeem it so I contacted Customer Support online. It's a good thing I did as would of cost me a fortune on my phone bill as they kept me on for over a hour and a half as I contacted them at 11:45 p.m. and finished at 1:30 a.m. Anyway they could not tell me why and kept saying it's my region is not set to United Kingdom which it all was. Then at the end of the talk the guy turned around and said, "Right, I see. It's our side that's the problem," so they will put in a report and will hear something the following Monday.

I have been with Xbox from the start, from when the real Xbox One came out I have over 305 games for the 360 & 102 games for the Xbox One but I think I will burn or sell them after I lost over 2, 455 hours of gameplay saves for my games on the Xbox One. After 4.5 hours on the phone with Microsoft trying to see why I can't get my saves back, I now have to start from day 1 for every one of my games again but I am not going to play all my games over again. To trust that Xbox will save my saves for me what a joke they should've just kept it like the 360 put a jump drive in and you know that they are on it and not in the hack cloud.

Consumers should be aware of the danger Microsoft is putting them in. Xbox puts NON-RECHARGEABLE batteries in the controllers. These controllers are meant to be recharged so why would Xbox put non-rechargeable batteries in them? Contacting customer support (lol if you call it that), to find that there is no support at all. A waste of time to contact Xbox for anything.

I just bought my 12 year old son an Xbox One console for his birthday thinking that this console accepts Xbox 360 games (which is clearly advertised on the box) but it doesn't!!! I found out later that they only accept a very limited amount of 360 games. It should of been clearly advertise because in thinking that this was possible I bought for $200.00 worth of 360 games that finally my son can't use. It's his first Xbox console and the last. Microsoft should be ashamed of their behaviour.

My city has slow internet service. Cannot play Xbox One games without downloads. Downloads for system and downloads for games. I spend way more time updating than playing. My latest game Doom will not play until 17 GB update is loaded. I am 3rd generation Xbox owner, never again. Throwing this stupid console away and purchasing PlayStation.

My xbox 1 controller burned itself one day and I called to see if I could get a replacement. What a big mistake that was, I wasted my time talking to people who couldn't understand simple English. Then I was passed to a special department that had a robot to sort through people but it also could not understand a thing. I eventually gave up trying to contact them through phone and got on their website.

I do not have an xbox acct, but money was taken from my bank account. I called, they said it would be refunded. Waited 3 weeks and got nothing, they said it was issued - wrong. 45 minutes on the phone arguing about getting my money back they tell me they need ANOTHER 24-72 hours to investigate the problem. They put my acct in the negative cost me $34.00 bank fee for over drawing my account and need more time. They are refusing to refund me the $34.00 and now I can't even get the $25.00 they initially took. I am EXTREMELY pissed!!

My son Xbox One won't work. I called Xbox One customer service. They told me they don't fix them, I have to fix it myself, to go buy a flash drive, download something and fix it myself. What is the point of even calling them. No management to speak to. Won't buy Xbox products again...

I bought my 11-year old son a brand new Xbox 1 and it was broken out of the box. Well we spent and hour and a half on the phone with them and they finally had us mail it in and they sent it back BROKEN! They said there was nothing wrong with it. -_- Right. So we run an Ethernet cable to it for it to work. Problem solved? Nope! It completely stopped registering any type of Internet connection.

This comment is to all corporate gaming companies. First, it baffles me how Xbox is still in business! I was recently thinking about switching over from PlayStation to Xbox. But after viewing a lot of the negative comments, I am definitely not buying any Xbox product. Second, if PlayStation is smart they will capitalize on this and makes their console/customer service better. And make the PS vita more compatible. I do not understand how any corporation with this poor of customer service could still continue to rip off people and be indignant to their consumers. Xbox will not be getting any of my money or time until this improves. This is an instant where you do not get what you pay for. If I am going to fork out 100's of hard earned dollars on a product, it better be worth it. Again, Xbox, or any other console corporate morons. WHAT ARE WE PAYING FOR???

I have played Xbox for almost 10 years. In April of 2016 they banned me. I was illegally hacked 10 of thousands of dollars that I have spent on my profile were just taken away. I provided tangible proof to Xbox and Microsoft. I was told by a Xbox representative that "I was lucky I was getting any help from them at all". I have filed a complaint with the BBB and also a Arbitration. I have been in constant contact with an Attorney. Xbox still has not unbanned my account, as I was told I would have it back by Friday 06/10/2016, and still I do not have my account. I have spent a lot of time on the games that I have on my profile. I have put a lot of hard earned money into the games I play and Xbox just took all that away from me and is keeping my Profile.

As a Christmas gift for herself, my housemate bought an Xbox Kinect. The first challenge was getting it to connect to our internet. That took a few tries, but since we were all excited that wasn't much of an issue. We started with the sports games like beach volleyball, bowling, baseball, etc. There were also dancing games and all of these were a lot of fun. There were times though when the Xbox had difficulty detecting multiple players. That killed a bit of our excitement. Nonetheless, the Xbox is great to have and share especially when family and friends come over.

DO NOT BUY XBOX!!! THEY ARE THE WORST COMPANY EVER!!! We bought an Xbox One for our family for Christmas. We loved playing it for about a month and a half until it broke. So we called up support and they had us send it in for repairs. About one month later we got it back. Surprise it was still broken. So we sent it back in for repairs. About 3 weeks later (beginning of April) we got an Xbox One back with a letter saying that we tampered with it and that it is no longer under warranty.

DO NOT BUY XBOX ONE! This console REQUIRES internet to play. When you buy this console there is no bold print stating that this console needs internet to startup. First thing you have to do when you take this console out the box and plug it in is download the initial install, otherwise this console is useless to you. You can't play games. You can play DVDs, or audio CDs. I feel like I have been tricked into buying this console by Microsoft. I recently bought a new game called DOOM, and when you insert the disk it tells you a update is required in order to play this game. There is no way around it. So I spent money to stay at a hotel so I can download this update which was around 3.4 GB. After the install I played the game, turned it off, went home. The game does not work offline to play a single player campaign. You have to have the console online to play this game at all. It will not boot. It just restarts the console to the home screen.

For six months I've been dealing with my twelve-year-old son's Xbox Live Gold account being unable to purchase the Games with Gold games of the month through the Xbox website. I've spent over twenty hours on the phone and in chat with Xbox customer support. They were never able to figure out why my son couldn't make purchases, so they repeatedly issued tokens for 1 month of Xbox Live Gold for myself so I could make the purchases on his behalf, but I always had to come back a month later and walk through the whole long, stupid troubleshooting process with a completely new person before they figured out it wasn't anything they could fix so they'd issue me a token.

A few months back I had bought Xbox live gold for the whole year like I always do. That's 59.99. It's half way through the year I paid for and today I was playing destiny. It's a online game. When I took a break, turn off my Xbox and when I finally got back on my Xbox my Xbox live gold was gone. I couldn't get back online. It's telling me I had to buy it again. So when I called they have no record of me even buying Xbox live gold then they said my Xbox gold was expired since August 8, 2015. I'm like what the hell. I bought Xbox gold a few months back. I been online all this time. I been playing destiny all day and that's a online game but you telling me there no record of me having nothing. They said "there nothing we can do" and they hung the phone up in my face. Be aware of Xbox. Do not trust them anymore. Keep records of everything if you deal with them and even then they still might lie about it.

Ok, about a year and 3 months ago I bought myself an Xbox One. Why did I do that? The community is TOXIC and the customer service was null and void. So I cancel my subscription. For the next year I was charged anyway on a banking account I no longer used. So with every "monthly charge" I also received a fat 35 dollar overdraft fee! So over the last year Microsoft xbox live has cost me close to 500 dollars for a service I no longer used. It gets better. One day the payments finally stopped. You see I was calling and canceling this same subscription on a monthly basis. One day they finally stopped. A couple of months later Microsoft xbox live was at it again. This time 2 charges 5 days apart.

My son received a gift card for 3 months of Xbox Live. Okay, that was cool since you can't really play the games without it. Well, he is 14 years old and didn't know about "turning off" the AUTOMATIC charges that happens if you put in a gift card. Needless to say we were charged for a year of Xbox Live services that he never used or knew he had. So, finally I figured out the email he used and cancelled the service but hmm, they still charged me even after for months until I caught it again. They double charged me one month for some reason.

7 years ago I bought my first Xbox. I started up a gamertag and then not long after started up a second. The second ended up being long forgotten and I spent the last 7 years playing my main gamertag. Over time the email associated with the second gamertag became my email for absolutely everything in my life except my Xbox gaming account. All I want to do is move it to my main email address and consolidate my accounts so I no longer have such drama with multiples. It appears Microsoft has made this impossible. All I wanted to do was come down to ONE gamertag and after HOURS of messing around I have managed to wind up with THREE! Now I have to wait THIRTY days to attempt to remedy anything any further.

I purchased the Xbox One on January 27, 2016 Elite Bundle for $543. On January 28th 2016 I attempted to recover an account from a few years back. I mistakenly went back to Xbox after a falling out with Sony over the PSN. The process is grueling to recover an account, it took 4 hours with the supervisor and finally I had access and all of my information was updated. Three days later I am locked out again! I am still on the phone with them as I type this, I know there is not going to be a solution. Basically they are saying that there was a "Glitch" and the system went into a security protocol and I will be unable to access my account for 30 days. Which means... No DLC, Games, or other services associated with the outlook.com account.

My son had been an Xbox live user for over 7 years. We have renewed both online and with prepaid cards. We renewed last online using a debit card for a three month subscription. We set this up to auto renew every three months. Our card was lost and we had to have it canceled. When his renewal came up we went and purchased a renewal card from Walmart. We were not able to use the renewal card so we contacted customer service. It was absolutely the worst customer service experience we have ever received!

I bought $150 worth of gift certificates from the Microsoft Store. I used my credit card for this purchase. I went to use these cards and bought a game but instead of using my Microsoft account money they charged my credit card. Thinking this was and must be a mistake I contacted customer service online. After 1.5 hrs of texting with 3 different chat representatives including a supervisor, they determined I had contacted the wrong department and gave me a phone number to call billing help.

I was a big fan of my Xbox 360. Many other had the ring of death but I was able to keep basically my first 2 controllers and system till this day. Now Xbox one is a whole other story. Will never recommend this cheap product to anyone. First my disc drive stops working within the first 2 months. Didn't want to send it in just 'cause it takes way too long to get back for something that is their fault. My mistake for not sending it in right away. But the one thing that just keeps putting me over the edge is how cheap these controllers are. I am on my 5th controller in 2 yrs. They went from having the best controllers in the 360 to this. Are they just trying to make more money? They should have done more to take care of their loyal customers who follow them blindly. I learned my lesson and will give other platforms a fair shot. Will go with quality over the name next time.

Yesterday, after attempting to log into Xbox Live after a while of not playing, it tells me someone may be using my account. It then directs me to the Microsoft website to change my password. Throughout all of this, I find my cell phone "proof" isn't being recognized when attempting to recover, but still can send the recovery text message to the same phone number? WTF? I then do this process 3 times, back and fourth back and fourth. I got so fed up with trying to google it and figure it out myself that I decided to give the 800-4MYXBOX a call. The ladies accent is thick enough that I continuously have to ask her to repeat what she says to me while I try and figure out what exact she's guiding me to do.

A very dissatisfied customer of Xbox 360 Black Ops III. The game takes forever to set you up in a lobby and when it does the game start by kicking me out after a few seconds. Lost connection, server problems (of all kinds), it freezes or freezes a lot, among dozens of system connection and server excuses. For players that worry too much about their ratio, it will be a disaster. I do understand that technology keeps moving forward and a new system (XBOX I) is their prior concern, but if that is the case, the Xbox industry should not be selling the new games for Xbox 360 if they are not going to be responsible with their customers. They are taking advantage of the humble people that can't afford the new system by taking their money and yet ignore the customers when asking for what they pay for.

What waste of money guys. Game CD always get stuck, get open up my Xbox One. Get CD out no help from Xbox One. My old Xbox Elite 360 works better now. Very sad with Xbox One, sticker had remover get CDs out. Same **, no help. Save your money, go with PS4 guys or gaming PC way off.

I was just on hold for almost an hour and the representative hung up on me after I was getting frustrated because she was not listing after I explained in detail what was going on. I can't believe these people just hang up. Worst customer service ever. I might just have to switch over to PS4 for my kid because Xbox is just a waste of your money and time and maybe if the customer service was great then we might stay.

In August 2015 my 11-year-old son found out that his Microsoft account had been hacked. We had emails from Microsoft advising us what happened but by the time we received the emails, the hacker had set up a two-step verification process so we could not retrieve any of my sons account and data. It took a month and a half of phone calls, chat messages, and more phone calls to get Microsoft straightened out. They intern referred us to Xbox support to try to get his Xbox account up and running again. Just as we thought we had resolved everything, it all fell by the wayside.

I have been a long time Xbox member for a few years. Xbox was the first system I ever had. If you get refunded any games by Xbox support there is a glitch in their system that lets you play the game still, the support team won't tell you and just ban you.

So, long story short, a few friends and I were playing destiny, and we encountered cheater. So all 3 of us sent him hate mail and ended up getting 7 day suspensions. Our suspensions were suppose to be up on Oct. 4th. We still cannot chat. We have troubleshooted every single option we could find online, and every single thing that the support agent suggested. Now, apparently this is a growing issue with Xbox Live Policy Enforcement Team. They are negligent when it comes to actually fully removing the suspension on the accounts. My account has partial chat capabilities. I can send and receive messages fine, and I can join parties and hear everyone fine. The problem is that NO ONE can hear me. It's not a hardware issue, as we have tested it with a new account, and the mic and everything works fine.

My son is a big gamer! And money was taken from my account and was told it was money that accumulated since June! But no services was processed to my account in over a month! When I spoke to Chris claiming to be only manager was rude as hell. In different words he said I would have to kiss his ass to get satisfaction. Asked to speak to his boss. He was the only boss. Never again will I put my bank information on Xbox live. Their professional workers suck the dirtiest **. On top of that they closed his account! WTF Xbox/Microsoft!

I just bought GTA V a month ago and keep in mind I've been a reluctant customer of Xbox for over a decade and now I decide to try online. But awful things keep happening online like repeated blown up garage (on the game), and now I think someone's completely hacked my account and/or system. I know this seems minor, but what's the point in wasting my money just to receive mediocre service? Is there anything I can do?

My 13-year old son was banned from Xbox after receiving 2nd game refund for the year. My son still has $71 on the Xbox account, he was a gold card member and had purchased many online games over the last five years. I contacted Xbox, was told I needed to contact enforcement team, that they could not help restore my son's account. The enforcement team has no direct phone number only can email them, which I can't send an email regarding this issue because we have no account now. This is a direct ripoff by Xbox/Microsoft. Very sad that this company will stoop to steal from a 13-year old child who has been a loyal customer!! We will be selling both Xbox systems, and all the games and will take the $71 loss, and never purchase anything from Microsoft/Xbox again.

I have been charged over $500 in the last 3 months by Microsoft. My son's account was hacked and someone keeps charging things every month. I have called on every occasion and have been given conflicting information every time. "Your account is closed". "Your credit card information is closed, this card cannot be used again". Blah. Blah. I spoke with a supervisor today who basically said my son was a liar as the Xbox is unplugged and sitting right next to me in our office. I'm working to resolve this with my bank. Frankly I feel as if I'm in a cult I cannot get out of. None of the departments are linked so one doesn't know what the other is doing. The girl I spoke to today informed me that "we have irate parents calling everyday". My son will get a PlayStation for Christmas this year. The Xbox is going in the trash.

My stays with me for a little while during the summer. So my son used the Xbox in July. He used my paypal acct to pay for it. Somehow someway these people took 4 payments from me. Two 9.98 payments which were every other month, which I don't understand. What plan do you know takes money every other month? I felt like they did a charge every other month so I wouldn't notice it on my statement which I didn't. They took money from me without my permission. I noticed it when it went from one 9.98 payment to 19.98, that's when I noticed that on my statement it made me investigate it and cancel them on my paypal. The same month I canceled is the same month they took 19.98 from me. Paypal even told me that my acct with xbox wasn't being used but they kept charging me.

They banned my account on xbox live and when I asked them for the evidence on what they accused me of they said my ban is not debatable. Also to make matters worse the only way you can contact the enforcement team is through some stupid forums which you most likely won't get a response at all!!!

X-Box sold me a defective 360 console that they knew was defective and scratches the discs that cost us lots of money. I blamed my son but found out it was actual Microsoft fault. Help us get a replacement system free of defects. Thank you.

I called to cancel XBOX Live and amount was deducted anyway, that was in May, seven calls, three supervisors and two and a half months later still no refund. They keeping reading from a script: must be banks fault and to file claims through my bank. Although bank shows no record or info regarding refund. Last month, took ANOTHER 59.99 out and say the refund is coming but no sign of it nor does my bank see it. Four calls later, still nothing and they say same thing, must be a bank issue, they cannot help and contact bank. No one help, they keep the refund and cancel Xbox Live. My kids are each selling their Xboxs out of principle because we will NOT support a company that conducts business like this and KEEPS the money. I too will be joining the class action!

Firstly, let me just say, the rep was RUDE RUDE RUDE. The first rep was fine and gave me a guarantee that we would get a refund because we were wrongly billed. Back in May, my son was billed then let his subscription run out. They attempted to charge him and would not allow him to remove his debit card from his Xbox account until he was charged, even after his card was declined. They waited until today, July 18th to charge him again.

No right to charge me without my agreement. My friend brought Xbox 360 to my kids, but it caused us a lot of headache! Since last year around June until now, I had been charge from XBox 360 over $250 without our knowing. It records down our card information when I buy Xbox product for my son. Then it used my cards information to keeps on charging us. That is totally wrong and make me so upset. We already have finance problem. We are busy in work, no time to check our bank account that often. When we found out so late, they might be overdraw from our account already! I have to complain somewhere else about what your company do. And I will think to stop using Xbox game and products too. Hope that they stop doing it to all their customers.

I have been trying to cancel my Xbox live membership. For 3 month I keep getting charged never asked for refund until now. I removed my card off auto renewal but keeps turning back on this time. Figured out how to cancel Credit card completely. I was told refund was done on 6/11/15 but nothing has been added to my card. I call, get treated poorly, told "It's done" - still nothing. I called my credit card company they say "No attempts." I just want my $9.99 refunded.

I've been an Xbox gold holder for many years. Nothing new... cheaters, glitches, I complained a couple times. Recently my communication privilege was suspended for one week. Due to hearsay. I was told by message that I made a racist remark online. THIS IS TOTALLY FALSE. I was playing Tanks with a few friends. There were NO racial slurs or hate speech from anyone. I sent a message to administer for help... no response. I found a phone # called... waited a while. Explaining what was going on... was I hacked? They have records? Where was the complaint from the time etc? The rep could not answer Because there was NO slurs. Was this a spiteful twist from an opponent? All I asked is that this be looked into... they could not be bothered.

I needed to contact xbox because my live account would not renew so I tried contacting through their site and that didn't work so I called them and the callback would be 20-35 mins. I got a call back about an hour and a half later. The mechanic voice told me to press 1 to speak to a representative and 2 to speak to the specific member... Neither button worked and kept telling me it was invalid and got to attempt 3 and hung up on me. They called me back again and it did the same thing... I pressed every single button on the phone but still nothing worked. Really not happy at all with the customer support because I can't even speak to anyone. Been trying for 30 days on and off now so I give up on xbox. You lost a customer.

I called them and told them that I have noticed repeated transaction for large amounts in consecutive days and now that my checking account is in the whole by well over $300.00. My son doesn't make transactions without my notification and 2 he has to have a verification code in order to do anything. Since January of 2015 I have had well over $800.00 taken out of my account and they say it is coming from his device. Saying someone must be coming over and getting things and charging it to my account. On 6/16/2015, someone tried to download assassin's creed 6 times!!!! But they say my son is the one doing all of this, yet he wasn't home on that day at all!!!

My Son constantly encounters hackers, cheaters, & inappropriate user generated content while using Xbox live on his Xbox 360. Watch the following video on YouTube for an example of an actual hacker playing COD Ghosts: "COD Ghosts "Dumbest hacker ever" exposed!!! Cheater Trolling." In this video someone recorded a hacker & posted it on YouTube. This type of hacking is illegal in the United States, yet it happens on a regular basis. Users also use cheat glitches, etc to cheat, & there are websites & YouTube videos that teach users these methods of cheating. Xbox live is also loaded with inappropriate gamertags & user generated content (images, etc) like the calling cards in COD Black Ops 2; there are hundreds if not thousands of gamertags, calling cards, etc that are sexual,or promote illegal drug use, or the use of alcohol, as well as some that are intended to insult anyone who sees them with insulting or offensive words or phrases.

We bought our kids an Xbox One for my sons birthday. It worked fine for the first few months. Then, one day, it just wouldn't load past the start up screen. I called Xbox, ran through all of their suggestions, and ended up sending it in for a repair under the warranty. It took two weeks to get them to send the shipping label to the correct email. Then, it took an additional month to get the Xbox back.

I am not happy with Xbox One.

This is by far the WORST customer service I've ever experienced with no accountability for their errors or acknowledgement of problems regarding their new "rep" system on Xbox one. My account in 1 months time went from green (good player) to red (bad player) with no notifications stating it was dropping (like Michael Dunn program manager can be found on Xbox website stating there are notifications prior to reaching avoid me rep).

I bought a Brand New Limited Edition, COD Xbox One for my kid's big Christmas gift. I hooked it up and the system would not boot. I called support, I took into Microsoft Store as well. I was forced to mail it in under warranty repair service. I left the protective clear plastic in place on the pristine collector's item and mailed it off. When I finally received a replacement it was not the same console! The one they sent back to me was used, very scratched and had sticky food residue on the front! I expected a new console as that is what I was told I would get. I sent them a brand new $550 dollar console to begin with! I called and complained obviously.

On xbox servers, is it xbox live or game servers? I've been playing video games for years without many issues on gaming console lockups; that is until recently. I began playing the plagued with issues Gears of War 3. Those of us that play the GOW games know that they're notorious for resetting gamer data and for locking up repeatedly. We have contacted Epic Games and xbox live about these issues to no avail. Here is my story on the subject; as I've found that this issue is not only affecting Gears of War 3, but also many other 360 games (left for dead it's a given that you will be booted/locked up and have to eject your disc and reload the game losing all of your work), and with destiny (although it's a rarity and also happens on the PS system as well).

My son signed up for xbox a year ago and was not aware of the renewal. I contacted them and they refused to refund. Never ever will I buy any Microsoft products again, and being my youngest son is 3, screw them.

I placed an order for an XBox One on Saturday for a birthday on Friday. On Monday morning, I realized that without having paid for upgraded shipping it was not going to get here on time. A quick check of their FAQs said to call customer service to cancel an item that had not yet been shipped. I called and got a customer service rep who seemed to have an attitude from the get go. I told him I was calling to check the status of an order, because I wanted to cancel if it had not yet been shipped. He made me repeat myself three times, saying he didn't understand what I was asking. His tone of voice while doing so made it clear I was just bothering him. He did check the status of my order and it showed it hadn't been released to ship. More than once, he said he didn't know why it hadn't been released yet, and he couldn't find out.

I am a gamer. I enjoy it as a hobby/pass time. I have been a Microsoft customer for years using their product the Xbox 360. The Microsoft's Xbox division has a notorious history for being rather greedy and unreliable when it comes to their customers. I had not really experienced anything like this until recently. My second Xbox 360 was purchased at a pawn shop used. It had worked for many years until it started to overheat. When it became too unstable I decided to purchase a used slim model off of eBay. When it came in I wanted to transfer all of my previously downloaded content over to my new Xbox 360. I decided to activate my license transfer and download it all onto my new console.

Xbox one would be stuck in the load screen for over 1 hour. Called customer service and they just provided the one recommendation I have already tried from the website. She then immediately told me I would have to send it in for repair and it would cost ME money to get them to send it to me. No compensation offered for the defective product and no sympathy or apology for the situation. So in the end I had to pay Xbox for their defective product and dealt with a rude representative.

I have a 14 year old foster son who took my credit card and input it into Xbox 360 without my permission. Once I saw my statement I contacted them and was told they would remove the card and refund my money. 3 times this account has been reactivated with thus card. Now they are saying because the account is in the 14 year old's name they can't discuss it with me until they get his pass code and the email associated with it. He made up the email acct. So we can't access it. I have now spent 5 hours trying to get my money back and still nothing. I tried to get a phone number for corporate but it's all robo and no way to connect to anyone. I am so frustrated and angry. They find this acct. every month to charge MY card but they can't refund the money or talk to me. There has to be something illegal about this.

I am absolutely infuriated by Microsofts Xbox One. The updates take 4 hours and most of the time it will freeze and start over. I started my update at 9:00 PM and it is now at 7% at 1:40 AM. I prefer the Xbox 360. Yeah sure the graphics aren't as good but at least it works! Excuse me...make the 9% done. I have seriously considered switching to Playstation 4 out of pure frustration. Thank you Microsoft.

I am so frustrated with Xbox One. I've never been able to enjoy the experience of Xbox Live. We have paid for two annual subscriptions at the household costing £80 and we have never had a stable connection. Keep getting kick from games and joining empty lobbies. I have fiber optic broadband and have had Virgin Media round to investigate, but this does not seem to relate to the broadband service provider as it only loses connection on the console. Fed up now to the point I don't even bother to switch on the console. Feel ripped off as I have paid for a service twice and been unable to use Xbox Live 90% of the time. Thinking of getting a PS4, but shouldn't have to. Can't see Microsoft taking my complaint seriously.

I have been going back and forth with Xbox for two weeks via phone and email!! I let my grandson use my card to purchase a game and started noticing several charges that he did not put on my card!! I called my bank, explained this, they filed a complaint and Xbox claimed because I let him use my card in the past they wouldn't take charges off!!! I called Xbox, was assured that all 50 charges would be credited to my bank. Now I am getting the runaround!! The person I first spoke with isn't there anymore and two supervisors later still no resolve!! Does anyone have a suggestion or have had this problem??? I will go to my bank again tomorrow. Hope they can help. Thank You.

Basically brought the day one edition Xbox one console on launch day. After 3 months, the left thumb stick fad shattered on the day, one controller plus in this time the controller kept randomly disconnecting and becoming unresponsive when I switched controller back on. Thought the thumb stick was my fault so went out and brought a new controller. This new controller also kept randomly disconnecting and becoming unresponsive, then a week after, the headset I got with the console stopped working. So I went out and brought a Stereo headset, after about 3 months this head set stopped working, I could hear people through it but no one could hear me, I checked all my privacy settings, this weren't the problem, again I thought it was something I'd done.

It has been less than a year since Microsoft announced its Xbox services would not cost anything due to free play options with other gaming and web services providers. They even announced that any customer could call in for a prorated refund. So why is there still an automatic charge on my account? And why will they not refund this because I didn't catch it for a month on my bank statement? I feel this is a predatory tactic.

I bought an Xbox One as an upgrade from the 360 and so far it seems like a PS4 would have been a better option. I have been a loyal Xbox customer for years and I am extremely disappointed. For months I haven't been able to access and games, apps or even sign in! I have tried countless times with customer service but not once have they helped me. I wouldn't recommend buying this product because it will just be a waste of time, effort and money.

Xbox One - My girlfriend just dropped 450$. Some came out of her savings and the other out of checking but regardless she bought the system for me as a surprise. I was super happy and thankful that she got me the system but as soon as I went to hook it up and play grand theft auto five I had to install the game instead of just playing it outright. So that kinda irritated me a bit but then I was even more irritated with the time it takes to install the game. It took my console three hours to get up to 97 percent and from there it took even longer of time to download. Xbox one is **

Xbox One has been plagued with problems of games not working, chat not working, online services not working.

I had an account when I first got my Xbox 360 and bought skyrim with all the dlc. Then an update popped up on Xbox and lost my account. I tried to get it back but could not because a inactive email account then now I got new account, bought skyrim and all the dlc and I deleted it because I ran out of storage to get more games and now can't play it again - says I have to pay. I'll be damned if I'll buy it a third time. I will never spend a dollar on a game without the disk. They said go and find my purchase receipt on Xbox and it's gone.

I purchased the XBOX one in November of 2014 and it was broken and unable to read any of the gaming discs. I called their Customer service and they had informed me to use the warranty and to return the console with its accessories. The console was returned in Mid-December without the A/C power adapter, HDMI cable and the wireless remote. After over 7 calls and 2 escalations later their management team had informed me that they are unable to guarantee the return of the accessories. I am without the essential components to operate the XBOX one. I will no longer do business with Microsoft and encourage other people to stay away from this company. Inadequate customer service, unyielding and unwilling to please the customer to resolve the problem caused by them. This would not have happened if they sold quality products.

I spent over 8 months creating a game on Project Spark and invested well over $100 in DLC. I was already ready to release it and had a SMALL glitch so I called customer service as XBOX. The rep led me through some steps and TADA DELETED EVERYTHING! PERMANENTLY! Supervisor after supervisor! ALL say the same thing, "sorry and no refunds", but what about the 8 months of my life I lost, the HOURS I spent throughout the nights! The money sucks too, but the time! I can NEVER get that back and all they care about is SORRY, NO REFUNDS! I have been loyal for OVER 7+ years and I am DONE!

Xbox one - Deciding between Xbox and Play4. Just moved and don't have Internet yet so we're already screwed! Take the box to friend with A-1 Internet, quicker than quick, so many trying to download the worthless program just so you can play SOMETHING. System crashed worldwide after taking over an hour to download, then the download ate up so much friggin' space on the hard drive. You have to buy extra space to install in system to play games and you can only download games to play them...Biggest rip off scam ever, I’m not well off. Took me 3 paychecks to save from for this. Really wanted my son to have something special. I'm embarrassed that I can't afford to get Internet or space to play it. Spent 600 on junk that my kid got to look at like artwork for Christmas... Imagine all the kids whose parents like me can't afford all the extras not mentioned to make the ** playable and I can't send it back! This could've been rent, groceries & clothes! So financially disappointing, I hate myself. The look on his face... **!

I purchased an Xbox 2 years ago with the entertainment for all plan. All was well until recently my credit card expired and I forgot to update my account with Xbox, the kids only played the system a few times a month. I went to play the Xbox one day and it has a message stating locked until subscription is updated. I logged in to update, no balance showing so I call Xbox and talk to a rep but they can't find an issue due to system issues. I call back later and get a helpful rep but still having system issues so he advises he will call back once issue is resolve. True to his word he calls back and tries to correct the billing issue. He was not able to correct so he escalated the issue.

I'm a big fan of Xbox and Microsoft, but over the past few days, I have found myself in an angry fit over this broken console. There are constant service issues which result in me (and my good friends) to have to play our games offline. I realize that during Christmas people are all playing the console at the same time and it screws everything up, but this type of thing should have been taken into account by Xbox. While trying to get back online, it says that the service issues are in, for example: Xbox Live Store. How should the Xbox store affect my gameplay when I have never bought anything from the store very recently? I am fed up with the constant "service issues" and believe that Xbox should take action to get rid of them and keep their loyal gamers happy.

Microsoft advertised a Black Friday sale (starting on Thursday 27th) for an Xbox 360 bundle for $129. The bundle meant that it included the console and a game (choice of 3 different games). I went online at 9am on the 27th, ordered the bundle with a game, went to check out and it said something was not in stock. I called customer service, was on the phone for over 50 minutes, he couldn't find a game. So we ordered the bundle for $129 with the game coming when it was in. NO, I got the console but no game. I called customer service again who said that I couldn't get the game now because the console shipped. What? It comes with the bundle that I paid for! It makes no sense.

Today my son received a message on his 360 stating it could not be played until the subscriptions were up to date. Thinking we must have missed a payment, I logged on to correct it. That was not the issue so I called into support. After being on the online chat and on the phone for over a total of 6 hours, we were told there is nothing they can do and we should go back to the retailer we bought it from. We were told Microsoft sold these consoles with a 2-year contract built in to them. Now that they have expired, it has locked up the console and it can no longer be used. One rep actually told me to go buy a new Xbox one. Which we were considering for Christmas. However, due to this poor service, we will now be purchasing a PlayStation device. I am so disappointed in Microsoft and now understand why more and more people are moving away from their products. I was a fan. It's so disappointing.

A few months ago I put my X-Box 360 into my living room. I had Internet that could be accessed from there and my X-Box was working fine. I later had to move the X-Box into the entry room of my house, where my computer and wireless modem are kept. When I tried to play a game, the X-Box kept trying to force me into getting X-Box Live! My little brother accidentally accepted the update to get X-Box live and ALL my memory was wiped. I have no gamer profiles, no saved game data, and the X-Box won't save any new data until I get X-Box Live. I don't know why this is happening. While my X-Box was in the living room, the internet connection was just as strong in there as it is in the room where the modem is kept. Why didn't it do this before, and why won't it save any data? I can't even make a new gamer profile!

XBOX has lost a customer for life!! I purchased a 12 month online subscription ($60) for my 13 year old son at Game Stop. We get home and my son takes a pair of scissors and scratches off the silver strip on the back of the card and bears down so hard that half the numbers are unrecognizable. Keep in mind he is 13. I was told at Game Stop that I would have to call XBOX and I was warned by the Game Stop employee how horrible XBOX is. Boy were they correct!! I called and asked for a manager and after waiting for about 15 minutes I finally got a manager that said his name was Moxi??? Really, Moxi? After he informed me there was nothing he could do I asked to speak with his Boss and he said he was the only one I could talk to and when I asked for his Boss's email address he told me he doesn't have one. Now come on Moxi, do you think I was born yesterday?? You have a Boss, you work for Microsoft but I can't talk to your Boss and he doesn't have an email???

Several months have elapsed since this issue but my feelings about it have if anything strengthened my resolve to have little or nothing to do with Microsoft in future. Although my children still have an XBox, it will not be replaced and I will in due course move them over to the PS4. The issue I refer to is not uncommon and has been written about previously on many forums by people who have encountered similar problems. I do not play computer games, but my children do, and therefore have an XBox One. When it was first set up to use the XBox Live system, it was not particularly clear that the credit card used would be associated to the account or that it could be easily removed. There lies the basic problem... my 10 year old son played Fifa 2014 happily for several weeks before being tempted by the constant barrage of in game enticements to purchase additional content. He then went on, in a very short space of time to run up a bill of nearly £400.

Keep having server problems. I play a game I like and the ** game keeps crashing off the internet.

I bought a xbox 360 with the entertainment for all contract.. I had to subscribe to xbox live gold for 2 years. I paid for the subscription for a year and half then my bank was compromised and my xbox was turned off without warning. No call or email or anything. When I found out it was off I tried to put another payment option on. It would not go on on the website so I tried to call and reached a female who said she could not get the payment to go through. This was in July. She said she was going put it up before senior support and I would hear something by email. I never heard anything.. I tried several other times to get my xbox back on and couldn't. They wont turn it back on even though my xbox has message on screen. Console cannot play until payments are up to date. They state that they cannot accept payment and the xbox will never work again. This contract was a big rip off.

Cannot connect to all game. Called customer service. They were rude, nosey, wanted to know everything that was in the house router info, maker, model number, devices like they were going to rob the house. The info they tried to give me made the problem worse and I might be wrong but I think that I cannot use the game because it is broken on their end and are trying to twist my arm to fix something that's not broken at home but on their other end. The wireless struggles these days are making me feel like going back to playing hangman.

Denied the right to change my password because it was hacked into.