Xbox Reviews

The next time I connected to Xbox Live, a little window popped up, asking me if I would like to setup auto-renewal. My daughter confirmed she most likely triggered the credit card charges this way. I don't know the laws in other states but in California, a legal minor not allowed to enter into any legal contract. I imagine this includes agreeing to charge my credit card. Microsoft knows full well that kids are the most likely member of the household to use the Xbox. Scam Scam Scam.

My son received $145.00 in gift cards for Xbox Live for his 12th Birthday. We redeemed a $25.00 for 3 mos membership. It ran for about 1 week and then an update came from Microsoft. We kept getting an error code that said to contact Support and we could no longer use the system for live or other gaming. After approx. 7 hours of phone support, 4 tech support reps including the last one which was a Supervisor, we were told that our system driver needs to be cleared and we must pay $90.00 or just simply trash the system as it is no good.

When speaking with the Supervisor, I commented that it was quite a coincidence that all was well until the update they sent (which could not be overridden) seems to have corrupted the system. His reply was and I quote, "It's like going to the Doctor, doing some tests and finding out you have Leukemia". Bad judgement of choice of phrase aside, we now have no system, are stuck with over $100.00 in "Microsoft money", gifts my son received from his buddies, as retailers will not take back gift cards (Microsoft's rules apparently). Needless to say we are very angry and dissatisfied.

This took me to an Overview page of the Xbox Live Gold trial membership I read through the page and found at the end "For information about membership renewal, see Learn how to manage auto renewal for your Xbox Live Gold membership or Xbox Music Pass. To learn how to turn off automatic renewal, see Cancel your Xbox Live Gold (paid) membership." To find it I went to "My Account" then "Xbox Live Membership". You know where it sent me? To the same link I had visited prior (the one with 3 options), the one where I had before clicked the 3rd option; the "Trial" option. But reading the above written in bold from their very own website, I followed the directions and clicked on the first option Cancel your Xbox Live Gold (paid) membership: Learn how to turn off automatic renewal or cancel your Xbox Live Gold membership. I followed the directions to the "T" and my automatic renewal was flipped to off.

I woke up this morning 3/16/2014 and opened my email inbox. I had a message from "Billing.microsoft.com" dated 3/15/2014 at 10:30pm with a subject line reading "Confirmation of renewal of Gold 1 Month".

So at 9:14 am this morning (Sunday 3/16/2014) I try to find a support number on the Xbox website. Couldn't find one, so I googled it and found this number 1-800-469-9269 (or 1-800-4MY-XBOX). Support was fast in answering the call. They then verified I was the account holder. I explained that I was being charged $9.99 when I had already cancelled 3 days ago. She said, "I have no record of a phone call to our support line for cancelling your Xbox Live account." I said, "I did not call to cancel, I cancelled online following the instructions from the email I received on 2/28/2014 from your company (subject line: Automatic Renewal Notification for Xbox Live Gold). I said "I already cancelled Xbox Live on the 13th "

She said (again), "I do not see a record of you calling to cancel." I said (again), "because I did NOT call to cancel, I cancelled online according to the emails I received and the instructions online. " She said, "You cannot cancel free trials online. You must call to cancel." I said, "This is not true, I can send you the emails and webshots of your instructions on cancelling the Free trial." She said, "There is nothing I can do for you once you have been charged for the subscription." I said, "I need to talk to a supervisor as this has to be a mistake or you are not understanding me." She said, "I am understanding you and I will get a supervisor, but you need to know that it will not change anything. Our policy is strict on this matter and a supervisor will tell you the same thing." I said, "If your supervisor does not give me a refund, I will initiate a 'charge back' with my credit card company, and I will contact Consumer Affairs." She said, "I'm sorry that does not change our policy. Will you please hold, it may be a few minutes?" I said, "Yes, of course!"

After 1 minute, she returns to the line and says, "I talked to my supervisor and plead your case to her. She looked at your account and said that since your charge is pending (it's Sunday) and we have not actually received the money, she has just cancelled the pending transaction. Is there anything else I can do for you today?" I said, "I thank you for the return of my money; however, I would like to speak to your supervisor or anyone else regarding your policy. I cannot imagine how many people your company has scammed with this free trial and have simply let it slide because it is too difficult to fight and argue with you." She said, "I don't have anyone available to do that, you are welcome to provide feedback when we are done with this call."

I said, "I am done. I've got my refund. Now I will contact Consumer Affairs so they can look into your policy of 'requiring the consumer to cancel the free trial by phone' when there is absolutely no instructions given or found on your website of this policy. In fact, I followed the exact instructions from your company's initial email and the specific online instructions on cancelling the free trial. And on top of that I had to google your support line to even find a support phone number!" She said, (again) "Is there anything else I can help with you today?"

I was so furious, I just hung up the phone and google Consumer Affairs. So here I am. Now I just have to figure if this will be read by someone and acted upon, or is there some letter I must write and send to someone to look into this matter (SCAM!). Thank you for reading and sorry so long (I blame that on Microsoft's Xbox's support and website.

We started the process Jan 5th. It took quite a while for the return box to reach us. (We could not do advanced exchange because they don't support APO addresses). Once it did we returned the console in the box provided. It arrived on Feb 1st at the service center. Then it showed up as cancelled when I checked the status 2/4. On Feb 4th, an agent escalated it for me because she could not figure out why. She assured me I would hear back in 4 business days tops. This is where the nightmare begins.

I started calling customer support. Each time I called/chatted they assured me the team was on it and I would surely hear within 24 hours. I cannot tell you how many tears were shed over this. Finally on 2/23 (almost three full weeks after escalating and at least a dozen phone calls on my end), I received an email from the 'escalation team' that yes they have our console but because it had been more than 30 days the order was cancelled and they cannot repair without an active order. So they are going to open a new order and get started.

This took three weeks to figure out! We have spent over a month on this process when it was a factory problem from the start. We simply want a working unit. My kids have been looking at their unusable Skylanders and games since the end of January and still have no resolution. We are also past the return date on the unit so we are stuck with it or at least we would be if we had one. Unacceptable doesn't do this justice.

My husband again called the Xbox support team. They said we could send it back and wait another ten days and they would send us another. At this point, we have bought a broken Xbox and have been sent a broken Xbox. We wanted to just return them both and move on with another company, but while trying to figure out what was wrong with them, we opened two Xbox One games. Once they are opened, we were afraid we wouldn't be able to get full reimbursements. So we mailed back the one they sent us using their FedEx box and exchanged the original one from Target for a new one.

At this point, it is a couple of weeks after Christmas and my son is questioning the elves. :( But at least we have a working Xbox One now. Then, on January 22nd, we receive an email from Xbox that they are going to charge my husband's credit card since we never returned the gaming system. I spent the next couple of hours on the phone sharing with Xbox that I used their FedEx box, that I had the tracking number and that it was delivered and signed for. They apologize for the inconvenience and assure me that his credit cared won't be charged.

Guess what!? Today, we saw that they did, indeed, charge our credit card. I spend another hour on the phone with Xbox support today. They said someone will call me back in 3 to 4 business days. I am so angry, I feel like my blood pressure is through the roof. I can't imagine any business being run in this matter. I do not believe that Xbox would intentionally sell me a broken system via Target or intentionally mail me a broken system to replace it, but they did. To charge me for a system that I proved that I returned is just making matters more outrageous. So I guess I'm going to just have to wait until they decide to call me and hopefully make it right.

3rd, I told them they would lose my business if I did not receive the credit owed to me. 6-7 years, countless games and Xbox Live. No matter. He told me he could lose his job if he provided me the credit but respects my decision to take my business elsewhere. How insulting. I will post the chat log online. So, I ask, what good is someone in billing if they cannot even help you without losing their job. I find this even more disturbing than the deceptive subscription trap and false charges. Never again will I spend another penny on Microsoft anything.

He asked for a correct email address and the console ID number, which I provided. He then responds the following day, stating that he associated the Gamertag with the incorrect email address. I replied, informing him of his mistake and providing him once again with the correct information. Three days passed and no reply. I called Phone Support once again to make sure my issue was not closed. A day later I receive a reply, once again asking me to provide an email address and the console ID, which I did.

It is now three weeks later and I received an email from the Advocacy Team, stating that the issue had to be once again escalated to yet another one of their teams for "research" and that there was no set date when my issue would be resolved other than a supposed update every five days via email. Three weeks are now wasted from my one year subscription to their online service. I feel that this wait time is unacceptable for the issue at hand.

Now I said I would never buy XBOX system again but my son begged me so I gave in. I bought a XBOX 360 and one of the games I have just bought is the Grand Theft Auto 5. On top of paying over $60 now I have to buy a usb. If I had known this I would have not bought it. My son's birthday party is a mess. This is the only thing he wanted to play and now I have to wait until the other parents come and get their kids so I can run back to the store. NEVER AGAIN. I HATE XBOX.

GameStop, I believe, really owes me on that one and an apology to all the other innocent people that unknowingly bought a first edition that could potentially get the red ring. If you ask me it's just down right fraud!! Anyway, like many of you are probably thinking, I decided it was just a lesson learned and now I knew better. So I decided to get a brand new, never been opened or played before Xbox 360. That should solve all the problems, right? Wrong! Here it is two months later and my son's brand new Xbox gets a message that his system is "corrupt' and several things have been lost. I call support and they tell me to reconfigure it and then reboot it by turning it off and right back on... Now it has a solid red dot in the middle and nothing comes up on the screen.

Here's the kicker... My son's Xbox has never been hooked up to the internet! (I refused to allow him at 10 years old to play with people who don't really know how to play with 10 year olds online). I've asked how his system could be "corrupt" if he's never been online and no one could give me an answer. Instead I'm expected to send it in for repair and accept it as reasonable and acceptable that $200 should only work for 2 months... REALLY??? I think Xbox should find it acceptable and reasonable to find a lawsuit against them for defrauding the American public through its false advertising and "lemon" craftsmanship.

Well on the 3rd business day, I got a Gmail message that they investigated my account and could not determine that it had been compromised. Thus, charges would remain and the lock would be lifted. And if there were any other details, to contact customer service. Upon doing just that, I was advised I was misinformed by the previous rep Albert and they were unable to refund my money. So in effect, they are going to hold me to a charge that was made by a 6-year-old? Is that even legal? As it would turn up, my membership fee came due the same day I received the Gmail message. Attempts to make phone calls have provided no solutions. All in all, I guess as far as Microsoft Xbox is concerned, you have to pay for your mistakes or the mistakes of a 6-year-old!

I am tired of businesses ignoring their customers. There is no such thing as “customer service” anymore - just a thing called greed. Just because a company has a product in high demand, it doesn’t make it okay to rip off their customers. They could have had a lifetime customer, but I will not be taken advantage of or ripped off by any company, not even those in high demand. I will not stand by and let any business take my hard-earned money and give me nothing in return. A good company would stand by their product and customers and make sure they get what they pay for. I received nothing for my money (no movie downloads). No charges have been dropped. I didn’t even get to watch the movies I paid for.

If they continue taking advantage of their customers, you would be a fool to continue supporting their products. I am very dissatisfied with X-Box/Microsoft. They could have had a customer for life; instead, they are greedy and will freely rip off their customers and continue making millions while doing it. When you get tired of being ripped off, put your foot down and stop the corruptness of large companies like this and stick to the ones that back up their product and take care of their customers.

To summarize my complaint in clearer terms, I guess what I'm trying to say is why doesn't Microsoft have specific plans for console with more than one gamer? When I called support to ask if they knew or not whether I could have access to the games my bf bought, they said, "We don't know". I'm totally disappointed in them. They just want your money! Now I have to take the time to get used to a PlayStation controller.

Finally, after the 5th failure (I've had 1 new, 4 refurbished Xbox 360s), I genuinely, politely asked customer support to fix it for free in order to retain my business. They stood by their warranty policy and that is 1 month. What a poor business model. I have spent close to $2500 on their products in the last 5 years. A company that takes in billions of dollars was unwilling to waive a $100 fee for the 5th time, despite the fact that they would be sending me parts that no one is going to use in 9 months after the new console is released. They are collecting dust on a warehouse shelf. When the new generations of consoles are released, I will be buying a PlayStation. My best friend and brother have decided to switch over as well.

In short, Microsoft Customer Support just threw away somewhere between $5000-$7500 in near/future business over a few dollars in parts that will be thrown away or sold at discount after the new console is released in the next 6 to 9 months.

I understand customer service is tricky and consumers can always claim that they will spend x amount of dollars in the future and it holds no weight, but this case was genuine. I was polite and understanding and, again, they literally threw away thousands of dollars in business from a customer of 10 years. There have been countless class action lawsuits and Microsoft itself has admitted that roughly every third box of the original product was defective. I can't do anything but shake my head. I feel robbed and there's nothing I can do about it other than pay them another $100 for a product that in all likelihood will break again.

When I asked if I could therefore be refunded for the month I'd paid, I was told no, as there were only 11 days left on this. So, why couldn't I be refunded in 11 days once this was used? Conversation went around in circles for some time with the operator showing the traits many people have mentioned on this page (arrogance, obstructiveness) until I was provided with a complaints address to write to, then essentially given the brush-off.

Moral of the story - avoid Xbox/Microsoft services if possible. If not, do not allow them to have your card details. It's a toxic combination of inadequate systems, a culture of arrogance amongst their customer service advisers and policies which clearly show absolutely no problem with gaining money from customers through dishonest/immoral means. I will attempt to get my card details removed then stick with prepaid cards in the future.

So I contacted my bank, put a block up and then I was notified that once they have the fund processed, to call back to make a claim. Well, that was taken care of. My bank gave me my money back, not Microsoft or Xbox and I did call them to cancel my account 2 times. The first time, they didn't even update my info I gave them last time so they couldn't access my account. I was told I had automatic renewal on which I had 2 actual witnesses who saw that I selected the latter. Well, he hung up after the argument got heated. I then called back again to cancel and they were updating their system. Wow, pretty ** up that they update now when it comes to cancelling the 3 months subscription.

After this ** and the 12 months is up, I vow never ever to purchase another Xbox or service from XBL. They aren't about the gamers, they are about the one thing - money and greed. So do yourself a favor. Also, ask yourself. What's the benefit in reality? What do you get when you pay for XBL? It's the same as PSN, peer to peer gaming. You still have to pay for downloads of game types, except for demos and I'm hacking games. They don't monitor, you have to report them and they have to have 5 reports from individuals to start an investigation of hacking or tampering. So in actuality, you're paying to play with your friends.

This is theft. I am disputing the charges but that simply is not enough. In a time where money issues are prevalent, companies need to treat their loyal consumers with respect. I work in retail, selling things for Microsoft and other electronic companies and can say that I will strongly recommend that no one purchase any of their products. I will do everything in my power to protect people from the absolute horrid state of Microsoft’s consumer support by recommending they never let Microsoft see a penny of their money.

So I leave again and join back. This time, I get another person called Kelly. I tell her about the last woman and how she wouldn’t help or talk. Kelly says, I understand blah, blah, blah. Then I ask who do I get in contact with to complain about Xbox and Xbox support members seeing as I pay good money for accounts and stuff when no one helps me. She says I can only leave feedback. I say I don’t want to leave a feedback. I want to talk to Xbox’s complaints department or get info on an ombudsman or other company who can help me out with my complaints. She wouldn’t tell me. She starts to be arrogant and just ends the chat for no reason. By this time, I’m fuming.

So I join again and this time, I get an Amanda. She puts me through to a supervisor because she can tell I’m frustrated because she reads the last chat I had with Kelly. I tell the so called supervisor that I bet he will just do the same thing. They did say they can’t help, then say “do you have another questions”. I say, “Can you guys just answer the one question I wanted answered in the first place. Who do I go to complain about Xbox and Xbox live support? Do you not have a complaints department?" Then the supervisor goes, “Seeing as I can’t help you, I might have to terminate the conversation.”

What a bunch of arrogant knobs. They don’t care and nothing got fixed. Looks like Xbox doesn’t like people complaining about them. How do they get away with this? They are a company who should be held accountable for even the littlest complaints. So after 2 hours, no problems fixed, no help given and just me here writing this angry tirade. What a joke they are.

I remember when I begged my parents to get me an Xbox. Now I regret even thinking about it. I'm so disappointed in Microsoft, I thought they would treat me right. Something tells me the email I sent will not make a difference. I do not want to spend $200.00 on a repair that will do nothing. I sit here and only wish my parents didn't pay top dollar for this piece of crap. Microsoft, I hope you read this message because I'm telling everyone that your systems remind me of a landfill because it's a piece of garbage. You have lost a number amount of customers. Soon, you will be begging for us back. I am not the only one done with the ** you guys have caused.

You can "talk the talk, but not walk the walk". I'm not going to bother selling it instead, it will be my new target for hockey. This is a very upset Microsoft owner signing out. To all you people with complaints to Microsoft, I understand your stress. This is ** signing out.

Unfortunately, when it was returned, it was still broken and not reading discs. I emailed them again and was told that they had returned it to its previous state, but they are not in the position to fix this due to the void in the warranty and terms of use. I have not tampered with my console and the security seal is still intact, but they are unwilling to fix my console because it has been marked as tampered by their server center. I would appreciate any advice as I don’t know what I can do. Thanks.

The card was stolen >2 years ago, and the account was replaced with a new number. Somehow Xbox was able to get money out of my new account and continued to renew for the past 2-3 years. Repeated calls to Xbox led to the same conclusion--they can't stop the subscription without the last 4 digits of a credit card that doesn't exist anymore.

After 3 months of protesting the charge with Discover (always denied, by the way), they finally sent me the account info for the Xbox. I called Xbox and cancelled, but they "cannot" refund my money for this year or any other. Ridiculous! They can weasel into my account for 3 years and steal money without any notification other than 1 line on my credit card statement, and then, they have the audacity to say "No refunds"!

Angry, I called Microsoft and listened to crappy music for an hour. When they answered, they said someone tried to hack it again, but instead of catching them, they decided to delete the account, so they couldn’t do it anymore (which totally defeated the purpose of even investigating). I now have a new account, and I am stuck with it until it probably gets hacked too. If Microsoft cared, they would get real agents to work, and not lazy ones who let hackers get away, and end up punishing the victims.

I know this doesn't concern Xbox Live as they have no role in helping to change your password for windows live but I forgot my password (my fault) and resorted to the original website to change it. This didn't help as when they told me they had sent me an email (and I checked for one) no Windows Live related emails actually appeared for a couple of days (and still haven't now).

I even contacted customer support and even filled out a form but still nothing. There is no option on the Xbox Dashboard to change your password without having to remember your old one first so I'm stuck playing single player on my games.

No **! People over at Microsoft are total geniuses. I asked to be escalated to their security team, and they refused, because my own account had not been hacked. They only escalate to security, if your account has been hacked. In other words, their "security team" is a "password reset team" that they probably are paying $8-$10 per hour. That is absolute incompetence from Microsoft. I can't wait until another company who actually gives a ** takes a bite out of their **. I will support their competitors 100 percent. I don't believe incompetence deserves any reward, and Microsoft is incompetent by design.

They are totally pathetic. I hope whatever exploits are being used to get the Xbox live users CC information propagates, and spreads everywhere. I would like to see MS go down in flames, when their embarrassing ** hat stupidity gains more and more public attention. Way to fail, Microsoft. Just keep pushing the button, you thoughtless morons.

A few weeks later, I had to call back. Nothing had been fixed nor had I had a call back. I had a chat open and an agent on the phone. One said I had to go through a process again, and the other said by chat that she could unlock it. The chat lady was awesome at what she was doing and tried her hardest to resolve the issue so my son could play his Christmas present.

Valentine's day is here. It is my birthday today. I bought my son a prepaid card. He wanted a game. Guess what happened again? He can't play his game. It was the same error message. I called and chatted to the Xbox reps again. I asked for the supervisor several times and got Jeff after one agent could not figure out what to do, and the other refused to unlock it or send me somewhere to fix this over a month long issue.

Jeff was rude and didn't help a bit. He refused several times to connect me in any way to his boss or anyone else. He will write notes of lies, I am sure. I asked for my note he was writing. He refused to do that as well. I am here, on my birthday, over a hour on the phone, with no help for the Xbox live service I pay for monthly. I never received my credits for the trouble I had from before which on chat. I am completely disgusted with Xbox and my son is so upset. He loves Xbox only because his friends play these games. I sure wish my child liked Play Station 3. Play Station 3 is good business, but the kids want Halo. Please, PS, come up with games cheap and take our kids back to a better business place where they care how you feel, don't steal your money, and don't refuse to talk or solve a problem for over a month.

I am sick of Microsoft, period. Mark my words, Microsoft. Save your money, because as soon as another company has something better to offer, all those unhappy customers who stay because they have no choice are gone! You have to be thankful to the people paying you the money to have you where you are. Monopoly will not last forever, you crooked ** of a business. I am not happy at all. I intend to expose complaints everywhere and find new ones to go with it. I am **.

Jan 12th - I get a call from someone stating they needed an alternate email address, I gave them **

Jan 23rd - I called back, agent 4 says that the person who called me on the 12th, took down my alternate email address wrong, wrote '.xom' instead of '.com'. Spoke with supervisor 2 and he said they cannot do anything but 'red flagged' the case. Agent 4 had previously expressed that when cases are written down wrong, they get placed on a 'back burner'. Supervisor 2 confirms this behavior.

Jan 30th - I called back... no updates on my case. Supervisor 3 offered a 30 day token... I asked why the didn't the other supervisors do that, she stated ,they could but can only do so when an account was locked... my account has been locked since Jan 2nd. She also stated that nowhere in the case was marked that someone wrote down the wrong email address. Said, I need to call back after 30 days (Feb 3rd) to re-escalate and that Xbox Live Support can only re-escalate after a case has been opened for 30 days. I just requested to cancel my account... it cannot be cancelled when it is locked.

I then went back to them asking if they could reconsider the permanent suspension, they then responded with a conflicting reason which was something I did not do. They said, "Your account was permanently suspended for system tampering". This did not answer my question on reconsidering my permanent suspension. I notified them that I did not do this act and it conflicts with their first reason. They responded with, "We have deleted this post as you either already have a post awaiting moderation, or have previously received a response on this issue". Wow unbelievable! They refuse to answer my question directly. I then asked them to give me a phone number, e-mail address or a way to contact someone. Instead of giving me this information they responded with and I quote, "You have been answered. If you continue to post regarding this issue, further action will be taken". Right after that message I never responded to their threat and figured them to be thieves, unprofessional and decided to move on. To my amazement on the very next day I get another suspension saying, "This email is to notify you that your X-box Live account privileges have been permanently suspended due to inappropriate game play and/or system abuse. These actions have been determined to be severe, repeated, and/or excessive. The conduct that caused this suspension may include, but is not limited to: Exploiting game bugs or glitches, Network interference, Player feedback abuse, Complaint abuse, Console tampering".

My guess is this is for the player feedback abuse because I asked so many questions and because I did not do any of the others listed. So I guess I have been permanently banned twice. How can they take further action when I did not continue to post regarding this issue? Or are they responding with a third reason which conflicts with the first two? I would think that player feedback abuse is complaining on another player falsely. So what I have learned is XBox live is out of control, unreasonable, thieves, unprofessional and are acting like the mafia. Once again what I have been banned for life, had money taken from me is not listed in their Terms of Use nor their Code of Conduct. I have also posted this entire message on their open forums page and they removed it the same day so no one could see it.

January 4, 2012, I called Xbox support and informed me of the issue. After troubleshooting, the support told me my case would be escalated and gave me a reference number. My console and computer state that the code is consumed, but Xbox tells me that the code is activated but has yet to be used. The escalation should result in the team voiding the code I have and issuing me a new one of equal value and should take 3-5 business days and afterwards, they will email me with the solution.

I called back January 11, 2012, wondering what is going on with the escalation because I have yet to receive any information about my problem. The support told me that he will re-escalate the issue, and I should call back in another 3-5 business days.

January 19, 2012, there was no progress on my issue. I called support, they told me that it will re-re-escalated, I should call back in 3-5 business days. The same spiel.

January 26, 2012, I feel like constant deja vu. I called Xbox support and engaged in an hour long conversation. Apparently the escalation was sent back down and showed "resolved". However, I tried my code and still get the same error message. I'm furious. The only upside was that this representative gave me valuable advise and we tried some more troubleshooting. I talked to a supervisor who was pretty hopeful of the troubleshoot which got my hopes up. The troubleshoot couldn't be finished because Xbox.com went down, so I said I would call back tomorrow to fix it.

January 27, 2012, I called Xbox to finish the deed. This call made me angry because the woman on the phone was very rude and failed to read my whole file on what was going on, so I enjoyed 15 minutes of the same questions I had the day before. She failed to understand that this is a one-week-short-of-a-month process that should have been resolved in 3-5 business days. Anyhow, the troubleshoot failed to work which really surprised me. Not. She then told me that she'll have to escalate the issue.

My 1-month subscription ends next Saturday February 4, 2012. I have been dealing with this issue for almost a month. I cannot understand why I have gone through so many escalations of the same problem. The resolution shouldn't take a month. I am a patient person, but now I feel wronged. The most frustrating part is the escalation team (tier 2) is completely separate from the phone support (tier 1). The only way they communicate is by interdepartmental files. There is no option where I just talk to the escalation team directly. I just want to get this fixed so I can continue gaming.

I immediately contacted Xbox support and spoke to a representative via chat support. I was told that the game could be replaced for $15. I told him that it wasn't my fault the game was damaged. It was mounted per the instructions and is on a stable surface that can't be moved since the mantel is mounted to the wall of my brick home. He told me he couldn't waive the fee and gave me a number to call.

I called that number and spoke to a member of customer service and was informed that the cost was not $15 but $20. I asked to speak to a manager. The manager that I spoke tried to assist me. He informed me, and I quote, "When you stand the game console vertical, the discs are prone to get damaged.” This is far fetched since even the picture on the box that the console comes in has the console standing vertical. After one hour on the phone this manager agreed to replace it for free but stated he had to follow protocol and escalate it for approval. He told me he would call me back in 3 days.

Seven days later, after not receiving a call, I called the support number back. I then talked to another manager who informed me the escalation was denied and that I would have to pay the $20 if I wanted to have my game replaced. Finally, after several rounds with this manager, I agreed to pay the $20 so that my son could have his game that he enjoyed playing.

I mailed the disc back to their location, serviced by a company called Flextronics in Texas. I did this December 19th. It is now the 19th of January and when I go to check the status of my ticket I see that the service center is "Still waiting on accessory.” I have spoken to two support members over the last 2 days and I am getting nothing but apologies. If they really wanted to treat me right as a customer, they would take action not just say they are sorry. Now I am out a game and out my $20. Unless, they ship me a game which from the looks of things isn't going to happen.

Looking on the xbox live website, it was green. Someone must have hacked into it and changed it but only on the website somehow. The account profile is now banned and I'm out $60 because the account was paid through until 7/12 and they tell you that all fees paid and points are confiscated. You cannot even dispute anything they say. They just delete your post if you respond to their judgement. I had to pay another $60 to start a new profile. What a poor business ethic. This is my second Xbox and I will not be buying another.

On Friday, November 4, 2011, I received an email from The Xbox Live Customer Investigations Team saying that the investigation had been completed and they outlined the steps I needed to take to have everything secured on my side. I had to change my Live password, recover my Xbox account on my console, check my account to make sure everything was fine, and then I could play. I even received 2 months of Xbox Live playing time for my time. Along with all of this, I was also informed that it would take another 30 days for the money to be posted back into my bank account.

"Our investigation revealed that charges were made to your account while it was out of your control. We have refunded your account $124.98. Refunds will be processed within the next 10 business days, but may take up to 30 days after we complete our investigations before they appear on your credit card billing statement. "

On Sunday, December 11, 2011, I called Xbox Support to inform them that my money had never been refunded to my account. The man I spoke to couldn't do much to help me and expressed his confusion as to why I hadn't been refunded yet. In order to help, he put together a folder for me and sent my problem to the higher-ups, requesting information as to why I had not been refunded. He also gave me a service request number: ** and told me that I should be getting a call within 48 hours from them with more information. I never received that call.

Finally, on Friday, January 6, 2012, I called Xbox Support again and presented my problem once more about not being refunded. The woman I spoke to had the same answer as the man I spoke to before. She didn't know why I hadn't been refunded and she even looked in my file and at the information previously sent. She informed me that the investigation that was still taking place after the call I made on December 11th should have only taken 5 to 7 business days to be fixed. She didn't know why it was taking so long. However, she didn't have the power to do anything about it and could only add more to my file, saying that I was calling about my refund and I was concerned about what was taking so long. That's all that has been done so far and that's all the info I have. I hope this helps.

After I would be willing to take the hit for the month since the renewal, and that we did not want this service and asked their supervisor if I could terminate this service and receive a refund for the rest of the 11 months left on the contract, I was told "sorry, but we have already received payment and he could not refund me."

When I tried to escalate it further, he told me that there was no one else I could speak with and if I didn't like it, I should complain to Microsoft. What has Microsoft come to? In today's economy, I would think that companies would try to do everything in their power to try and work with the people, who they surely need to keep them coming back to buy their products and services.

The $60.00 is not the issue, but it's the point that they were so indigent. I felt like all they had to say is that we already have your money, and we don't care. I would like to close by saying that over the last few years, I have been switching all my computers, cell phone, tablets over to Apple because of the poor service and reliability of Microsoft products. Just call Microsoft Tech Support, then call Apple and you will have to agree that Microsoft has just lost or is quickly losing the luster that it once had.

I contacted Chris on 11/18/11, and he reviewed everything. It seemed like a decent enough guy, gave me an additional free month because of my troubles, and told me that he had to start a new case, because the old one had been resolved, but the account hadn't been reinstated. He said he couldn't do outbound calls, but that he would check into it in a week, to make sure it had been taken care of. If it hadn't, he would request a call back from Live to make sure it was handled, and I would be contacted.

I called today, 12/18/11, and the tier 1 rep didn't even ask for account verification. I got a hold of Mike, the shift supervisor, who just wanted to play games with me, made excuse after excuse about how I needed to give him all my console serial numbers etc, even though he still never asked for any other account verification, and couldn't help me, till I gave him that information. I informed him that I have, in the last 4 months sold that console, and bought a new one, and I could give him that information, but he said he needed the old information to even review my account.

This is ** to the highest degree, and completely unprofessional. I have a few months worth of paid time left on my account that got hacked, plus all my game xp, and unlocks that I now don't have access to. Xbox Live agrees that the account was hacked, and the case was resolved, but the second case looking into why my account wasn't reinstated cannot proceed. I'm fed up with this ** of them never contacting me back, never handling their mess ups, and them not being responsible. They also have no outside way of contacting them, so now I have to flame them all over the internet, in hopes that someone contacts me from Xbox Live to resolve my account issue.

So despite the fact that I have re-entered this, plus giving them my PayPal account info, I still am not able to "make-use of" what I've paid for already, which is the "privilege" of being a gold member. Two months now, and I can't log into live. All means of getting this issue resolved with Microsoft support has been tested and tried, the result is that I have only learned that Microsoft support team is nothing more than a hateful/worthless bunch of idiots whom I would have been better-off to have never contacted in the first place.

This morning, I turned my Xbox, and now there is an E 74 message and the power button is flashing red! I own what was supposed to be one of the best Xbox consoles (I paid $200.00+ extra for what was said to be top-line!). I am an adult, no kids in the house. My console gets used maybe 10-12 times a month, in the summertime Like millions of others, I realize now that I have been ripped-off majorly by Microsoft, and I'm left now with a $600.00 piece of junk. My console is nearly three years old, so out-of warranty.

It would be one thing if I moved my console around, or mistreated/overused it at any point during this time of owning it, but I have done nothing but treat the thing like the expensive item it is. Maybe I am being paranoid, but I can't help but imagine that when I have allowed myself to go online through my Xbox console, and have allowed the forced Microsoft "Updates" to take over the hard drive, I've also allowed the "problems" to be caused, and now Microsoft is willing to "fix" the very problems they have caused for a few hundred dollars more!

I do not feel that I can't live without an Xbox. So, I don't see myself sending in my console to Microsoft, so that they can else give me another bad-customer-service experience/an aggravating run-around which will, no doubt, only end with my paying them a lot of extra money for nothing. I also do not see myself buying a new, cheaper console. If these so-called superior bunch of apes building these consoles can't even build a $600.00 console that will last me more than a couple of years, I simply refuse to believe that they are manufacturing anything any better-made at the present.

I am very angry about my entire experience with anything with the Microsoft name on it! I think that I was happier with Microsoft/Xbox about two years ago, the time before I ever plugged my Xbox into the internet and started the "buying Gold membership/purchasing online games/sinking hard-earned money into stupid, virtual avatar items. The old saying of "it's all fun and games until." certainly applies here to my case.

2 weeks later, I repeated the above paragraph. Only this time, extended the date before the restock of power supplies. 1 week later, they told me they never got my power supply and demanded a tracking number. But I sent it through standard postal service, so there is no number. They asked me to email a copy of the receipt, which I did, only it can't be embedded. It must be an attachment. Guess what? Microsoft Hotmail won't comply! Besides, why should it matter? Eventually, I get that to work and they have material proof that I mailed the item over a month prior. The matter was sent to "escalation" and I was told to wait another five business days to hear from the "escalation" people. At this point, they throw me a whopping 500 Live point bone. Yay.

A week after that, I was told it was being resent to the "escalation" team and that there's nothing they could do. At this point, the guy verified the address I sent the power supply to and told me they just switched warehouses and that's actually the wrong facility. Wonderful. Did this change anything? No. I just got off the phone with about the seventh or eighth Xbox customer service rep. She was very nice and it's clearly not the fault of these people on the phone. They are not authorized to just send me the ** power supply for being a huge Xbox customer over the last several years (even though I highly doubt this thing was lost in the mail). And here we are again. All she could do was send it to escalation. It's been over two months, all over a very simple part that from the older units can be found at any local garage sale. But because mine is newer, they're impossible to find. This has been an absolute nightmare.

We are still without an Xbox going on several months now. The run-around has been absolutely mind-blowing that any company can operate like this and people still buy their products and are treated this way. We have done everything asked of us, and yet the run-around continues and the delays pile up. I would never buy another Xbox again! I will take my losses and buy a Playstation 3. I will not give another penny to this unscrupulous company! People, wake up and save yourself this Christmas and do not buy an Xbox!

The Enforcement Team still has not addressed my numerous posts asking for confirmation as to why the account was banned. I've only received a nasty private message telling me to stop posting my opinions about the enforcement team's decisions on their forum. I've read probably about 100 posts on their forum over the exact same issue that I am having and every single reply from the enforcement team is rude and incredibly arrogant. The thousands of dollars that my family has spent on gaming systems, games, downloads, points, etc. over the last few years have kept this "team" employed. The least they could do is appreciate the concerns of their consumers!

I noticed points on my account whilst being at work and a new email address has been tied into my account. I phoned them up and after security questions, they lock my account. I need to call them back to provide serial number and console ID. They advised that I cannot play online now as the account has been locked and await my call back.

Come home and fire up my Xbox, note down the details but then realize that there is no info to tell me my account is locked. I then fire up Forza and I can play online. I phone through and the operator tells me the previous agent did not lock my account, real frickin smart. So he does it. As I type this, guess what I am still doing? Yup, playing on Xbox Live when my account is meant to be "locked." To top it off, their lines are now closed and their site is down. What happened to the days when they simply made amazing Blue Screens Of Death. I just want that money back.

What a predicament. Eat the $40 or get locked out for 25 days. I opted for the lockout but was told by the woman (who was a supervisor) that I could call and cancel the investigation at any point if I couldn't bear the wait. Having full faith that I would get the 3200MSP back, since I didn't make the purchase, was worth not playing online for 25 days. What made the wait even worse was the timing. In that 25 day period, two highly anticipated games were released that I had been waiting close to nine months to play with my gaming team, Battlefield 3 and CoD MW3. I play competitively and it's very important to get into a game on the ground level.

At first they would not say why, they would just simply state that I had unverifiable information about who I was when I created the account. I contacted them later to find out that they were basically blaming me for the hack into my account stating that I was giving too much information on my gamer tag that would lead someone to hack my account. Let it be known, there was absolutely no way. Microsoft obviously makes a very easily hackable site. Security is at a low with these guys. I asked them to put charges on the people who hacked my account to steal from me. They said that I would have to press charges. How am I going to press charges on someone with my local authorities when I do not even know where these people are?

The local authorities would laugh their ** off. Why would Microsoft not want to put charges on these guys to stop them from doing it to someone else? I have this Xbox 360 now that I cannot really enjoy because I turned off my account and hounded them until they refunded my money for the 2 years that I purchased Xbox Live, not one year but two. They treat their customers like dirt and treat them as incompetent little children. I guess they think that their parents will give in to the crying of the children and will overlook the incompetency of Microsoft's terrible service that should never be tolerated by no one. I am selling this piece of ** and buying a Playstation. I am buying an Apple when I decide to get rid of this PC as well. Microsoft **.

So, after spending another 20 minutes on hold, I spoke with John who checked into it and told me that my case was indeed escalated and they were reviewing it today and then they would let me know what was happening. I explained that this is not what I was told yesterday and he came back at me very rude and defensively that this is what was going to happen. I have never had such inept, incompetent customer service in all my years! I think Xbox keeps you on hold this long and makes you jump through all these hoops to discourage you from looking for relief.

I purchased an Xbox 360 Slim in April of 2011 and in October, the power supply failed. XBox acknowledges that this is a known problem but refused to mail a replacement part out without them receiving the faulty unit first and at the consumer's cost. I tried speaking with the management and they were absolutely no help whatsoever; extremely condescending. How is it that they can have something under warranty and still have to go through such ** to get a simple replacement part? I am so upset at this point in time that we've cancelled all of our live accounts. I will be mailing in our faulty part tomorrow, but this company won't see another dime out of us.

Companies like Xbox have to worry about consequences. It's extremely apparent that they can do whatever they want as the consumer has no way to assert themselves except to no longer purchase anything through them, but I doubt one house will cause a dent in their financials.

So we drove to the store where I purchased the box on Sunday, Sept. 11, 2011 (9.5 months after my son started using the Xbox), and called from the car immediately after leaving the store. The customer service person wanted us to perform some troubleshooting steps, and I explained we were in the car and would need to call her back.

She confirmed the purchase date and gave me a Customer Service Ticket Number, never stating anything about their warranty policy. She also never said anything about the critical importance of my getting the troubleshooting steps completed, so I could ship the Xbox back to Microsoft for repair before the expiration of the 12-month warranty. The warranty started from the date we purchased the Xbox, not on the date of connection to Xbox live and start of use.

When I called back, I was told that the Xbox was no longer covered by the warranty, regardless of the fact that I had called and notified Microsoft of the problem and been given a Customer Service Ticket Number. I was told that the Xbox would have needed to be shipped to Microsoft and repaired inside the 12-month warranty period in order for the Xbox repair to be covered by Xbox.

I am stunned that Microsoft is getting away with this abuse. Essentially, the 12-month warranty is a sham, because it starts from the purchase date and requires you to perform several steps well in advance of the 12-Month expiration in order to qualify as being covered. This is very disappointing to both my self and my son. And it is wrong to take advantage of the customer in this way. My hope is that there is a solid case for a class action status lawsuit against Mr. Softy. We are not doing our homework on other game systems so we can switch.

I called in June, 12 weeks after we signed up, and I was told that the game would not be sent until the promotion ended which was April 6, 2011. I called again 12 weeks later on July 6, 2011, and they said that I didn't call in time so I could no longer have the game. I talked to a supervisor and reminded him that I called two times before this date, and he looked in my file and realized that I did. Then he had to speak to some special department and he would get back to me.

August 16 came and I still hadn't heard from them so I called back. He told me he had to "pull some stings" but he got it approved. It would only take 8-10 weeks from this date. I called in October and they assured me it was on its way. I called yesterday to check, now 10 weeks after, and I didn't call in time so now there are no more of that game available. This is **! How can they get away with this?

I would have never signed up for a full year, had I not gotten anything out of it. I am writing and telling anyone who will listen (and even those who won't) what a scam Xbox LIVE is.

XBOX denied my ensuing credit card dispute filed with my bank saying these charges were accurate. But, when I call them on the phone, the reps acknowledge the charges as fraudulent and told me it is a different department's responsibility. When I call the other department (Games for Windows) they refer me back to the one who referred me to them (XBOX) saying they have no authorization to refund the money.

I have been told three different times on previous phone calls that a refund was issued and pending, but my bank said today that no credit is pending. So I called XBOX again today to verify that a refund was coming, but was surprisingly told again that it isn't their responsibility and no refund is coming in spite of all the previous promises. The customer service supervisor stated that if I owned an XBOX, he could issue a refund or if I filed a dispute with my bank, they would refund the money that way. But, this had been done already and denied almost a month ago. So they acknowledge that the charges were fraudulent. They have the ability to charge me but they can't issue a refund because it didn't involve an XBOX even though they are the only department responsible for billing and because they denied the dispute with my bank in writing I have no avenue of recourse.

In my case, I found out that my unit was sent to Mexico to be fixed. It has been repaired, but has been just sitting in customs for the last seven days. Why hide it, Xbox? Do you not want us to know that two weeks of the delay is time wasted just sitting at the border? Or don't you want people to know that you are sending business out of the country? I just want people to know about Xbox policies that's why I am writing this complaint.

I will never buy another Xbox Microsoft product for as long as I live.

I called "support" yesterday and I was told that it was while supplies last. Because of their mistakes, stock ran out before my order was filled. No substitute game, no refund, no free subscription, just a hearty thanks for your $50 and the call. I have since found eerily similar stories online for completely different promotions from Microsoft that point to a pattern of fraud. I intend to share my story with as many consumers as I can.

On 9/22/11, I called in once again to see what was going on. The rep could not give me any information, so I asked to speak to a supervisor. The supervisor said that they did not have any information because no one could talk to that department. But she did let me know that the now 25-day window was 25 working days, not weekends. This would push the date to 9/27/11. On 10/6/11, I called in to find out what was going on. The rep I spoke to said that when an account is migrated out of the USA, they are unable to migrate it back. So, they have 2 options: First, they credit you for every Microsoft point that you spent and you get to re-download everything. But you lose your original account and your gamer score, all saved games etc. Secondly, they can rebuild some of the information from the account and the rest is lost.

She said she would send an email to her supervisor who would then email the supervisor of the "top secret" investigative department. And then, they would see if they couldn't get me pushed up to the top of the list. Once again, she did not have the ability to speak to anyone in that department. I asked if she could request that someone call me back beginning of the week to give me a status update. She said she would note it. But it probably would not happen. The best bet was for me to call in every 3 days until the issue was resolved.

After that, they got it again. They canceled it on the 4th month. They said that my account's name was wrong. So, I gave them all the names, nicknames, and everything it could have been under. I waited after that. Another month later, they canceled, saying the name they needed was the one that I created the account with when I was like 15. I gave them that name. It was because I forgot I was adopted so my last name changed. But why didn't they tell me that last time? I can't even write down how many days I have been waiting. But it's almost been half a year and Xbox still hasn’t given my account.

I was told I would receive an email today, stating I would get my account back. But still, I received nothing. And I'm still waiting, only to probably find out tomorrow that they canceled the investigation because they like pancakes! ** Xbox I support your **. But now I'm thinking about selling my Xbox, starting a boycott group, and making this worldwide, and going to PlayStation. This is seriously stupid. All I want is my account, so I can hang out with my friends and watch my movies!

I downloaded a movie that I wanted in Standard definition. Because of geographical limitations, I have a slow connection. Additionally, I don't have much spare memory or disc space on the Xbox. Upon playback, all that was available to me was high definition. In this particular situation, HD and SD was the same price, so I didn't think it would be a problem, especially since it would be less bandwidth on their end. Microsoft Xbox technical person informed me that there wasn't anything that they could do to resolve the situation. Do they send these Xbox support folks to seminars that instruct them to only say no repeatedly and never give an inch on anything?

Keep in mind that I wanted a lower quality product with no price differential from the higher quality product. Additionally, it would have been less bandwidth on their end to resolve the situation as well. I was also instructed not to call Zune support for they could not help me either. I called Zune support anyway, and they quickly resolved the problem.

After a month of "research", during which nobody with Xbox ever contacted me, I received a phone call from a customer support representative informing me that because of "false information" on the account, the issue had been closed. What's more, my account - which Xbox had closed while researching - was to remain permanently locked. In other words, by asking for help, I was left in a worse situation than if I had just quietly accepted that money had been stolen from me.

Two hours and several escalations later and I was no closer to any kind of resolution, including steadfast refusal to even tell me what this supposedly "false information" was on the account. I have been given no course of action and no ability to repeal. Between consoles, games and DLC, I've given thousands of dollars to Xbox, and for them to have actually made an unpleasant situation even worse for a customer is despicable. I am bitterly angry and deeply disappointed in Xbox.

Microsoft knew that there was a problem with the construction process, but sold these 360's anyway. I could tell you the whole Story, but I will just say this Microsoft and Bill Gates are thieves. And yes, I feel fine saying that they took my money, but gave me a junk and I know someone that had their Xbox banned, for no reason that I could find.

I spent 5 days looking over the account and could find nothing that voilated MS term of use for Xbox live, and Microsoft will not tell why you console got banned or even talk about it with you. They just do what they want, and you are left with a useless 360 console.

I would believe that Microsoft would check its patches before forcing its customers to use them. There have been multiple times when I would be forced to apply changes to my purchases at the expense of not being capable of playing them later on. vA game I purchased was The limited edition of Fable 3 and for the pre-order, I received downloadable content, only to find when I arrived home that I was no longer allowed to play my games with the content I had payed for.

There have multiple times when due to an update, I would lose hundreds of hours of saved gameplay that would simply be recorded as corrupted. Again, this recently happened with another game I purchased which is The epic edition of Gears of War 3 which I payed roughly $150 for.

I went to my friend's house where I was prompted with an update which would not allow me to play unless I downloaded it. There was no warning or information on what it would do but simply a requirement that I download it at the expense of not being able to play the $150 game. Once I downloaded this update, it deleted hours of my saved gameplay. I did not pay to have the time I spend be simply erased or not be able to use the product I purchased. I payed money to play a game that would be fun for me to socialize with and not be ostracized and stripped of the time I spent. I do not like a service which punishes its consumers for not wanting to be ostracized.

This may not be the direct fault of Xbox 360 / Microsoft, however they are responsible for enforcing the certification requirements for their games, which include the Advertised Feature Icons (AFRs) listed on the back of the box.

Dead Island has both the green and orange icons on the back, telling me that I can play cooperatively on a single console as well as have cooperative play over Xbox Live. My girlfriend and I was expecting to have a split-screen experience in playing the game. However, when I get home and put it in my Xbox 360, I didn't find an option to play co-op mode with my girlfriend. Then I searched online and found many people complaining about the lack of split-screen / offline co-op play. Since I already opened the game, I cannot get a refund.

This has happened in the past with another game that was labeled incorrectly. Luckily the people working at Wal-Mart knew me. I made a big enough deal out of the labeling on the package and the fact that I couldn't play it with my nephew, I was able to exchange the game for a different title of the same price.

Side note: I have seen games that list 2-player co-op without allowing both players to play at the same time. However, it was still "co-op" mode, as the players are told to take turns. This was for the Kinect game, Dance Central.

I notified Xbox of my upset that a defect in the Xbox caused three games to be ruined. Why three? Well, we thought overuse of the Halo reach disc was the reason. We noticed some cracks in the center but thought, maybe since we used it daily, it was just getting "old". Then we put in MW2 and when we took it out, there were 3 cracks in the center of the disc, now unreadable in the Xbox. My son did not believe it was the Xbox and put in Call of duty, only played a few times prior and it stopped playing after 20 minutes and yet again, 3 cracks! Now, unreadable! Out 160 bucks!

The "nice" response I got from Xbox was, it was my fault the discs are cracking. The Xbox does not crack or scratch discs! So let me see, I have been taking out CDs, DVDs and video games for 15 years and "all of a sudden", I am incompetent of removing them from the cases? Their fix was if the games were purchased within 90 days, I can pay for shipping them back with tracking and insurance and they'll pay 20 bucks each, plus shipping, by credit card only and have them replaced. I might as well go buy them brand new! Just what they want me to do? Microsoft does not stand behind their products and when they have a defect, its the consumers fault; no way could be the Xbox, even though mine is being repaired!

My kids have Xbox live and I will never ever renew! I will purchase only Nintendo Wii products now. I had an issue with my first Wii (was purchased the first day it was released) and Nintendo sent me a brand new system! I didn't even have to send the original back until I received the replacement. They even paid for all shipping! That's standing behind a product! Microsoft is a horrible company that needs to be looked into! I feel this is just a money making scam for them!

After several phone calls to Xbox and several promises to call me back (which they never did), I was told that the warranty has expired and I have to pay $120.00 to have it repaired. I find it funny that most of these consoles break down days after the warranty runs out. Now, I am told that I can't have a local computer guy fix it because then, he can't use it for Xbox live. What a huge rip off. I will never purchase another Microsoft product ever.

My son also has a PlayStation 2 that we bought back in 2000 or 2001 and it still works awesome. I never had any problems with it ever! Beware. This company apparently has put out on the market a product that (they were well aware of) was not ready to be released. They should be held responsible for repairing or replacing all these junk consoles.

Bill **, you should be ashamed of yourself! You are taking advantage of young children and parents who had to scrape the money together to buy your expensive faulty product, only to have it no longer work after one year. My son cries all the time because I cannot afford to send in his Xbox and pay an additional $120.00 to have it fixed.

I am their customer and they can not tell me why they banned my console. My console is not modded. Everything I purchase online is through Microsoft points. I do not buy the points online. I buy the cards usually 1600 at a time as I do not have money to put on my credit cards.

So to this day they still won't tell me why my console was banned. The only thing they can say is to buy a new one. I have had the same console for the past three years with no issues and all of a sudden now I do. Come on man, are you serious?

I just want Microsoft to know that I don't have to purchase anything from them nor will I ever allow any of their products through my front door ever again.

Beware, you the consumer, if you spend your hard-earned money on a Xbox 360 to play online games, you can be banned by the Microsoft Xbox live tech teams and never know what you did to get banned. Then you can throw your console in the trash and go purchase a new one so you can get back online to play with your friends until you get banned again.

The Dead Island Box Back states the number of possible players. "1 player | co-op 2-4 players | co-op 2-4 system link | co-op 2-4 online"

And it isn't the first game they worded in a deceptive way. Of course, I know you can't do four players on one console but I don't see a reason it can't do two. Its not like it isn't possible. Leave it to Microsoft. They will blame the developer even though it has been brought to light that things developers wanted to give to the community for free, but they couldn't because Microsoft wanted them to charge for it.

I know I am not the only one that is getting tricked into their misrepresentation of games.

Investigators have no number, only an online forum where I have sent them twice an email and no response. Within the years I have been a customer, I have purchased many games, map packs, memberships, a Netflix account. When added up, it's way too much money to lose due to something that I was unaware of or warned about. I have lost everything on my Xbox and all I want is a recovery of all my purchases throughout the years. Xbox is robbing people blind and the worst part is that the majority of their customers are kids. I am an adult and I will never commit any type of crime or violations to lose privileges to something that I pay for on a regular basis.

We called Microsoft and they told us that we should mail it in, so we did and we had to pay for the shipping. And here it is, 19 days later, 43 phone calls, and about a hundred dollars cost in extra minutes, only to find out that when I shipped the product, they never received it. So now, it is lost somewhere in the mail and I, the shipping place, and Microsoft don't know where it is at. They told us today that when you buy a system, the warranty is only good if they receive the defective hardware. So therefore, they are not going to replace my hard drive or compensate me for the money and time spent.

I strongly suggest not to deal with anything from Microsoft. For such a large company, they look to ignore all issues and screw people over, and they also never give you a call. Also, the people you deal with from Xbox are in the Phillipines. My hard drive was sent to Texas and Microsoft corporate office is in Washington, and nobody can communicate with each other between the companies.

After hours on the phone to XboxLive customer service, I had to cancel my French XboxLive account to set up a new, British one. When I tried to retrieve my new gamer tag on my console, it crashed, giving the E66 "tampered console" message, even though I have never tampered with the console or the games. When I rang back customer support, they told me it was probably because the console was second hand, and I would get a courtesy repair for the inconvenience, and that I would get an email about it the next day.

I didn't, so I rang back again and after holding on the phone for 42 minutes, I was told that courtesy repairs were not given for second hand consoles. Essentially, I had been lied to and had to go take it up with the retailer who sold me the console.

So the fact that I couldn't set up a British account to start with was apparently my fault, the fact that I couldn't use PayPal was PayPal's fault, the fact that the console crashed was the retailer's fault, and Microsoft has done nothing but waste my time on their "help"line.

Fifteen minutes later, I called Xbox to report his account stolen and they took a ton of information, said they had locked the account and would investigate and I should get an email in about seven days. He also said that after they retrieved it, we would get an extension on the account for the time it was locked.

Three days later, I called to let them know that $120 had been charged to my credit card in the 15 minutes before my account was locked. He assured me that they would retrieve the account and refund the $120. He told me that they had never, not retrieved a stolen account.

At one and a half weeks, I hadn't heard anything so I called and was told that they were having a large volume of cases and that it was taking longer but that they were working on it. She basically told me not to call because we would be emailed when it was complete.

Three weeks after the account was stolen, I called and was told that my case had been denied because they did not have enough information, no email of course. I gave the gentleman all our account information again and was given a new reference number and was told it would take longer because of the heavy load of stolen accounts.

Six week after the account stolen, still no email so I called and spoke with a very nice gal who said they had been working on my account. It had been 21 days and that they should email by day "22" since that was how long it was taking now. She told me to call back in a few days if I didn't get an email.

At week 7, no email! I called and was told that our account had been "banned" and the investigation stopped because we had "violated the terms of the contract". The representative couldn't tell me what that violation was so I requested to talk to the person who had been investigating our case and was told that no one can talk to them. I demanded to speak to a supervisor, who after hearing my whole story again, went on our account and said we had used a "fictitious name in some name box". I said, "So you are saying that (gave my husband's name) is fictitious". He said no, it was somewhere else on the account and eventually told me it was "Chicago Bulls" which violated the terms of the contract.

I thought this was very interesting since this is not even a team my son follows. I asked my son if he ever put Chicago Bulls anywhere on his account and he was sure he had not. So now basically we are out the $49 we paid for the account, they won't refund the $120 worth of fraudulent charges, and we are banned for life while the guy that stole the account just gets away with it and I'm sure is still playing and stealing other people's accounts!

I purchased Xbox live for a grandson while visiting for a month. Got the gold one-month membership and then found out he could not connect as I live in such a remote area that my only option for Internet is a USB port. Xbox will not work with the USB port (unless someone is very tech-savvy and can manipulate through a PC, apparently).

Do you think I would get a refund for non-use? No way. They stated that once billed, they can not refund. Not realizing this was an 'automatic renewal', I now had to pay for two months of non-use! Go figure! I have filed a complaint through PayPal and disputed the most recent charge. All Xbox customer services states is "they will not bill me for any more months."

Think twice about getting anything from Xbox--customer service stinks! We were only talking of a $9.99 refund. I was willing to accept the July error for connectivity but thought for sure they would credit me for August! Word of mouth will help remedy this type of poor service...spread the word!

After contacting Consumer Affairs, I of course just had to suck it up and get over it. The jerk at Geek Squad also told us the warranty renews with each time we send it in, and of course we purchased the extended just because it is an electronic device and they do break. So here we are now. The Xbox is now broken again. This is now the third time in less than a year, the same issue has happened.

My husband goes back to Morgantown, and we found out that the extended warranty has expired. Now I am mad because I was of course mis-informed at Best Buy when they told me this warranty renews each time. I contact Consumer Affairs through Best Buy and a gentleman by the name of Zak tells me "I want to let you know that the refurbished unit has a one year warranty with Best Buy if it is having problems. You can bring in the receipt of where it was last exchanged and the Geek Squad will be able to assist you". As I read this, I understand it as follows: An "exchange" is when you turn in an item and receive another item. I contact Geek Squad at the Morgantown store and I guess Gary does not see it like that. He told me that I have to contact Microsoft to fix it. Are you serious?!?! So once again I am told a different story. Best Buy has WAY too many chiefs and not enough indians. I am not asking for a million dollars or a key to the Best Buy City! I just want my repair taken care of.

So we decide heck with them. We are going to take the broke system to Game Stop, turn it in to them, have the money from it applied to a purchase at Game Stop -the faster I can cut all ties with Best Buy the happier I will be. As they were looking it over, they noticed that the "sticker" is missing. I am assuming it shows if it has been tampered with or not. So with this missing sticker that either Best Buy or Microsoft decided NOT to put back on, I now am the proud owner of a $500 door stop! I ask Consumer Affairs about this, and they told me they can't believe that Microsoft didn't put a sticker back on it, like I am the liar here.

I called customer support. I was informed the case had been solved, and I was going to get a report stating how my issue will be resolved. The representative asked me for an alternative email address to my main one, **@comcast.net, at which they could mail the report to. I provided **@comcast.net.

On 6/30, I received an email titled "Confirmation of Cancellation of Gold Family - 12 Month", which told me how to repurchase another year.

On 7/1/11 I called again and the representative told me an email was sent out. I told him that I never received it; he put in a request to resend it. On 7/5/11, I emailed the customer service (they said they could not help and I should call customer support), and then called them.

I discovered they had been emailing the report to **@comcast.com, and I told the representative that my email is **@comcast.net. He claimed he fixed this and requested the resolution email be resent.

On 7/6/11 I called again; the representative said the wrong email was still on file, and he supposedly fixed it again. On 7/11/11 the same email on file, the representative said he fixed it again.

I asked to speak with a supervisor (Steve) who claimed he fixed the email AGAIN, and sent a request to have the resolve email sent to **@comcast.net. He stated I would get 800 Microsoft points and two refunds because they had to shut off my account during the investigation, and it's "nearly impossible" to reinstate an account once shut off by Microsoft.

I should get approximately $83.43 refunded for unused time, and the $74.99 the person who stole my account charged in Microsoft points. Service request numbers include: 1156643474, 1157371708, and 1157765972. Steve told me to repurchase Xbox LIVE Gold; so now I have paid for two years of service, and I have only gotten about two months of service.

When I called, to hold Microsoft responsible for the damage, I was told that it would cost me $99.00 to repair what they had done. At that point, I asked for the corporate number to file a complaint and I was told that they had no such number. Although 20 minutes later, I easily found the number on the web.

How do they get away with charging people for what their technicians do?

I called Xbox right away and told them about this email. I talked to a supervisor; I was told to take a picture of the "red arrow", and to send it to them in an email. They will see what they can do. I hung-up the phone and looked online about these issues. I was disturbed that others have had this happen. I called up again and talked to Ray. I was told again what the issue was. I told him that I had no idea what external tampering was. He said the technicians know what they are doing, and that is that.

I asked to speak to a supervisor, and was given Jamie. I explained to her that I had no idea what external tampering was, and she explained it to me. I explained to her that I did no such thing, and it has been sitting on my TV stand since it got repaired back in November. I did no such thing, and the only people that had contact with the console are their technicians, when it was sent to them back in November. It was under warranty; that is why I sent it back to them, so they can fix it, and I expect it fixed for. I didn’t do anything to the system. She said she would call me back on 7/23/11 before 7 PM and would look into it more.

Discussion with customer service was fruitless; Ben stated that unless I could prove that I had not broken the seal (tough luck), it will be repaired. That is asinine! There is no way to prove a negative. The unit was near new, and under warranty. I had no reason to tamper with it. They need to investigate their repair facility, instead of making a false accusation about their customer.

For example, if you put something offensive in your bio, they will ban you; but if you modd your console, then nothing happens. Also, we have to pay either a monthly or annual fee in order to play online. The online game playing is hacked so bad that you can't even have any fun playing the games that you bought, especially on a weekend. They did do a mod sweep in 2009 and got almost a million people for hacking. I am sure all those people have got new consoles by now and are back hacking again.

I posted on their forums about the out-of-control modding on Xbox. They not only deleted my post but they also sent me a message that stated the reason for deleting, thanks for your concern. Now I am not sure what you think, but that is not a reason for deleting a post. They deleted it because they didn't want to deal with the feedback from the angry players, who are upset because of all the modders ruining the gameplay. If they are not going to enforce the code of conduct, then they need to give us our money back and stop charging for services not rendered.

I have been a loyal Microsoft customer since the Windows 3.11 days, and also own Microsoft stock. Because of the issues at hand I feel as if I am not valued as customer.

I wonder why Microsoft allowed me to purchase and download the new map packs and the new gold membership ($45.00). I am now out of another Xbox system, $25.00 for the gold membership (3 months) and $20.00 for the map packs! I have been ripped off by Microsoft and I am very very pissed off and stressed about it because they are so bug, they just rip people off and don't seem to care! I bet that Microsoft's "new update" will end up costing thousands of people like me, their customer, millions of dollars in having to replace systems, lost use of monthly (prepaid) time and money wasted on map packs that we paid for, downloaded and now cannot use! I smell "class action" lawsuit!

Xbox Gold Promotions are a scam. I am really upset with Xbox. 2 months later and still gave me the run around. None of the Reps. that I talk to will help. So maybe the BBB will. I hope so. I hate companies that are unfair and rip people off.

Do you think Microsoft is installing termination devices in its Xbox360 units to boost sales of upcoming models, and drive up revenue in its repair department? If they don't fix it right the first time, they'll charge you again for the second. There are thousands of incidents like this one here. I read through a related forum that Microsoft is using these underhanded tactics to boost revenue.

I am out of a video game system which would cost me more than $400.00, and I am stuck with 2 dozen video games which cost $60.00 each, when purchased new. This would force the consumer dearly.

I also am waiting for refund to my card. I have contacted Xbox on several occasions because my grandson is the one being punished for reporting someone else's wrong doing. The last time I requested to speak with a supervisor, I was placed on hold with music for two hours which is recorded on my cell phone data. I just want something as simple as knowing the console where the purchase was made and my grandson to be free to play and make his purchases in order to play with his friends. He did nothing wrong! Also, I want my account refunded.

I am yet to hear from them! It's puzzling that they can identify a user and console to ban members, but have a hard time knowing from what console or IP address the purchases were made from.

I called back extremely dissatisfied and spoke to a gentleman who at least, after half an hour, got me over to the escalated customer support. He was nice and seemed to want to help and made the statement that he had received a few complaints of this same false accusation. As of right now I'm supposed to receive a call by Tuesday, the latest. I'm in such disbelief right now. Call me naive but, I guess I didn't realize how dishonest companies can be. I'm a first time Xbox user and this will most likely be the last time I purchase any of their products. Such dishonesty. I'm so disappointed. What a waste of my money. Everyone needs to be aware of this. All I want is for them to fix their malfunctioning product.

I have two XBox360s. I bought one on launch day back in 2005, and I bought a second Xbox360 on Halo 3's launch day. It was a Halo 3 Edition XBox360. Things were great, up until about three months ago when my Halo 3 Edition XBox360 red ringed on me. I checked my manual, and learned that I was well outside of warranty coverage. In order to get that XBox360 fixed, I would have to pay at least $90. Well, just today, I went to use my other Xbox360, the one I've had from Launch Day in 2005, and that one won't read discs.

Now, I'm a die hard gamer, but I rarely, if ever, have time to use my XBox360, so it's not as if it gets overused. But apparently, playing games occasionally isn't okay with the Xbox360. So here I am, with two XBox360s, and neither one of them is functional. In a period of two months, they've both died on me. Neither one of which was older than five years. Whereas my 11-year-old Nintendo64, and my 8-year-old Playstation2 still run like a champ. Luckily, my Playstation3 runs very well too. I doubt I'll have half the issues I've had with XBox; especially since I've resigned myself to never purchasing another Microsoft Gaming system ever again. I recommend to you, the same.

So my choices are to pay $119 to send it in and get it fixed (for who knows how much more). Or to pay $299 for a new console. Needless to say I have over $200 worth of games.

If someone walked in a Microsoft store and got caught with 20 in. merchandise on them while walking out without paying for them, what would happen? Could they offer to sweep floor or give them a shirt and walk away? Would they be able to blow smoke up their can for a couple hours and still leave with merchandise? I wish these big corps had the same consequences as everyone,. I mean according to the justice dept, they have same rights as you or I. I know nothing will come of this, but I had to vent! I wonder if Bill Gates would stand for this?

Now, I'm stuck with a game I payed $60 for and can't play and was told by the Customer Service that unless I went out and payed more money that I was stuck with it and basically you guys screwed me out of $60. I will never buy another Microsoft product because of the treatment I have received and the blatant disrespect I have been shown. I will tell anyone and everyone to not buy their products and how they mistreat their loyal customers. I will now be a loyal Playstation 3 customer and will have nothing to do with this absolutely corrupt company.

I had to spend money on something that doesn't work because they mislabeled their product and was told that I wouldn't do anything about it. That is not acting in good faith toward your customers. I will report this to all consumer right groups as well.

Being just a little computer illiterate..ok.. apparently quite illiterate, I failed to understand what was occurring and was not told. The credit card was prepaid, a gift last Christmas. They billed a card with no funds left. How is it the largest computer company in the world can't see I have no money left? I talked and eventually began yelling at a customer service rep. only to have him repeat over and over and over how much I owe them. After talking and yep, yelling at the supervisor, I figured out a couple of things. They have no answer to why I was charged money that wasn't there. Why no one can remove their own credit card from the billing page. Why the account wasn't suspended the day funds ran out and why a prepaid 12- month card ($50.00) won't cover the month they over charged me without my permission.

I asked could she be put me through to someone who I could speak to, who would listen to my complaint and make a decision as to whether I could get my repair done for free (as valued customer and problem has always been with 360, bought 2007). I made it very clear that I only wanted to speak to someone who could actually make a decision. Prianka contacted her hire authority and came back to me saying they will not authorize that. I asked do you mean they will not do it or cannot do it. After a little thought said they cannot do that as computer say no. Asked can I have a contact of someone who can make this decision? Explained could not. "Have to go by the system". So why am I phoning a service that has no power to correct errors or give me some proper service.

After many submissions, I finally got a response to my issue, after rating their service online and giving them a horrible score. At that time, I spent many hours explaining my issue, both in email form and on the phone. Xbox live agreed with me that I should have had an N/C repair done when I first brought the problem to them. And they agreed to take the unit and have it fixed for free. That would have been acceptable 2 years ago. I no longer own an Xbox 360, so the offer is useless. My frustration level peeked. And I traded in the broken Xbox 360, all my games and accessories 2 years before the offer was made. Thanks for nothing! I want all my stuff back and I don’t want to have to pay for it again.

Each time, I have sent the console in for repair. A couple of months later, the unit seems to still have the same problem. This would be my 4th time sending this unit in for repair. In my previous call, I was informed that my unit expired on June 26, 2010, which is one week ago. I was informed by the representative that I would have to pay for repairs that seemed to be out of my control. This unit, I was able to purchase with money that I saved up, being a college student. Is there anything that can be done to restore my console? I am really disappointed in the fact that Microsoft is aware of this problem and still had these items on the market. Please let me know what can be done about me having my console repaired or replaced.

I have spoken to these individuals and the only one who seems to have wanted to help was Henry. But he was unable to do anything because his supervisor advised him not to. I am quite sure that we are not the only consumers this has happened to and I think something should be done. It's very unfair to the consumer. I am also quite sure Microsoft is aware due to the fact that I was informed that the newer model has a much bigger fan to eliminate that problem. What about all the consumers who have already purchased this model? Should we have to purchase the newer version? It is unfair!

I requested the contact information for the Xbox/ Microsoft Corporate offices and have thus far been stone-walled by these same cookie cutter responses I initially received. I don't feel it's too much to ask for a fair and satisfactory resolution to this issue from a company who admitted fault in the design of their product, which has resulted in astronomical fail rates.

I'm not trying to take advantage of anyone, yet this company seems to encourage unethical business practices that attempt to beguile and despair those who have bought Xbox hardware and software into giving up $53.25 to a local Orlando company to repair the problem. Xbox customer service's inability to provide to me any satisfactory resolution or reprieve to an issue for which they have admitted fault, has caused me undue and unneeded stress during the "communication" process.

More technical support. Sent it back again on June 8, 2010 started working okay until one week later! More technical support. Now Microsoft is stating that it must be the hard drive that is defective (my son tried to ask if it could be that they insisted no). Another wait while we send that back for exchange! They would not send a new hard drive without getting the old one back (at my expense). I have repeatedly asked why can't we just have a new game system since this one has never worked correctly since we purchased it! Was told all along that they will not do that, only repair! I am hoping that this new hard drive will solve my son's problems, but my concern is that if it doesn't, what recourse do I have? I am out the money and have no game system! I will have to call again and argue for a new game. Any advise?

My time to send something back that shouldn’t be broken isn’t just that easy. We all know Microsoft is pretty much becoming obsolete. This is why (they) are releasing a new Xbox. It sounds like the Xbox wasn’t tested enough first time around, same old Microsoft. I am not a wealthy person and cannot afford to keep buying these consoles when they don’t have a long life expectancy. Let’s hope the new consoles are more reliable because I’m going to save and if people get the new console and it breaks then I’m sure (they) will lose many customers.

I will not waste my time and money to send the Xboxes back when they shouldn’t be broken in the first place. I hope this New Xbox is worth the 3 Xboxes that I have lost due to lazy testing or Microsoft cutting cost and doing a half job. Remember 2 half jobs don't make a whole job. All of my Xboxes don't read any discs.

They transferred me to Xbox Live where I spoke with a woman named Aaron. She stated that the charges were for the last two months of service. She shows no call between me and the tech canceling the service. She wanted me to provide her with the tech’s name, date and the time that I spoke with him. I told her we had not had service for the last two months, so they are charging me for a service I did not want, nor had received. She then stated that it was a back bill against a card that had expired. I argued that the tech had confirmed it was canceled and I should not be billed.

She then put me on hold again and stated that she had looked at the account again, after 15 minutes of going back and forth with her telling me there was nothing she could do as she had no documented record of me talking to anyone about the service cancellation, she again put me on hold. She then came back on the line and said this looked like it was a fairly new account. I told her that was inaccurate as this account had been active for a couple of years.

After another 15 minutes of asking to speak to a supervisor, being placed on hold several times, then being told no supervisor was available due to the high volume of calls, she stated she would open a complaint case. She told me I would need to dispute the charges at my bank, and she gave me the case number. I then contacted my bank. They told me I have to fill out forms, write a letter with all of the information and conversations, sign and affidavit, and have my Visa/Debit card canceled and re-issued which will take 7-10 business days.

This is unbelievable. I have two $7.99 charges that need to be reimbursed. I will have to cancel a card and wait up to two weeks to have it re-issued, not including the fact that I have spent all this time on the phone, and will have to fill out all of the forms for the fraud, all for the $16.00 and the principal of the matter. How many other people have they done this to? How much money have the milked consumers for?

On my last conversation with Xbox Live Microsoft, I stated this to the gentleman, "You me to tell me that every time a person goes and buys Microsoft points for themselves or their kids, and it’s a gamble whether someone is going to steal them?" He said yes. Microsoft took the code on my cards and looked up who redeemed them, they said they have a gamertag and it was not ours, but they wouldn’t reveal the crook. So we lose our money and the thief gets $40 for nothing. Tell me where the justice is. Microsoft would not give me documentation of this incident. Do I buy more points for my kids?

I’m a single dad, raisin my child by myself. I have really no extra money to pay for UPS to come to my house. Plus in their warranty agreement, it says nothing about any of this and when I express that to them, all they can say is they’re sorry or they’ll check on that then hang up. Look, I paid for the Xbox. I paid for the extended warranty for jams like this. A billion dollar company can pick up a little tab for an Xbox to be repaired after I paid for all their services.

I am now waiting to hear back from a lawyer about what I might possibly will be able to do about this. I have not been able to get any help at all from anyone from Microsoft. Their only solution to my problem is to tell me I need to either fix my current system or to just buy another one. I am disabled. The X-box 360 was a way for me to be able to try and have some enjoyment in my life. I have been able to meet people who have become my friends. In the last 5 years I have spent close to $3,000 on X-Box systems and games and other items. I live on SS Disability.

This is outrageous, as a loyal customer from the original Xbox to the Xbox 360, Gold member for several years; I feel this should be repaired at no cost. I have been loyal to Microsoft and to Xbox and I feel that they should return that loyalty and repair or replace my Xbox at no cost.

I feel like I'm being lied to about the warranty on my XBox. They tell me it's only for 3 years, which in reality it's four but the extra year I paid for doesn't count, and the end date of the warranty that the call rep gave me isn't even possible. I bought the Xbox on December 26, 2006 and supposedly the 3-year warranty ended on February 13, 2010. I feel that since I got a new Xbox, that it should have the said 3-year warranty placed on it. I paid for a warranty that I never got, and now I have to pay $120 to get the faulty XBox fixed again.

I have been a customer for over 7 years and the broken 360 thing is getting out of hand. My first unit broke due to RROD, but I was out of warranty. The second had the no video/no sound problem. The third (also had RROD) now has aDVD drive problem. I called support and spoke to a rep, manager, and escalation and no one could help. Plus they keep me tied up for an hour for no reason.

How many times are customers supposed to pay for known issues? If my car was out of warranty, and I showed I was a loyal customer, any car dealer would pay half or full price of repair. They do that because they want me to come back and buy other products. You are going to dig your own grave MS with faulty hardware, and bad customer service. Xbox is holding hostage, hundreds of dollars worth of purchased online items from me that I can't access. I won't be able to use my online service also which is already paid for the year.

Next day I talk to a banker and I dispute the charges. When my bank contacted Microsoft, they informed them that the account was still active. After being on the phone with Microsoft for over 4 hours complaining about how this account was never suppose to be active it was still active. So I tried to one last plea with Microsoft to give me something anything to make me feel better about losing $167 to them. They told me that there is nothing they can do and even if I talked to a supervisor they would tell me the same thing. So I protested Xbox by putting my motto as ** Xbox and explained my problem in my bio for others to read.

Now, its May 25, 2010 and they have suspended my account and when I try to get into contact with customer service/complaint line they inform me that they do not have a specific group that handles these kind of problems. I asked for another phone number but they would not give me one. I went to the website, no contact number other than 18004myxbox. So this it a big giant loop with no one that can actually help. I have never been so disappointed by a company in my life. I have tried to talk to them again and they are all reading the same script and I know what they are going to say before they say it.

The problem that I have is that now, one of the consoles that has been repaired no longer works. I called customer support and asked them what the problem may be as I have only had it for a year (since being repaired). I was told that the unit had ceased working and that I'd have to send it in for repairs, at my expense. I explained to the customer support person that I had already sent it in for repairs. They said that it was out of warranty so there was nothing he could do and if I wanted it repaired I'd have to pay for it.

Of course after hearing this I got upset. After all I have been a loyal customer since the original Xbox. I have to have well over $5K worth of Xbox stuff. Anyway, I thought hey, I'll write them and explain all of this to them. In the course of compiling some info to make sure that I had my facts straight I saw that from when I initiated the request for repairs for the first console till the time I got the second console back from being repaired was less than 30 days. 30 days! 2 failed Xboxes in 30 days! I put all this in my letter to them and even included how much I have enjoyed the Xbox but I felt that I should not have to pay to fix an obviously faulty product.

So long story short, I was told that the console was out of warranty and that it would cost me to have it repaired. I tried to ask the customer service person which console I had paid to have repaired but he could not (or would not) tell me. That that info was "archived". Archived in a little under a year. Come on. Microsoft does not want to admit that it put out a faulty product and wants the consumer to pay for their failure! They are punishing their loyal customers but not this one anymore. I am switching to PS3 and will never buy a Microsoft product again. As soon as possible I will be switching to a Mac. Good job Microsoft!

We shall see within the next 48 hours. I did this with my Xbox as it also broke down and I had to ring Germany. I had no problems there. It was sorted straight away even with the German accent. It was fantastic. This is not on. I myself work in the service industry as a manager and I could not afford to consistently make these mistakes. Microsoft Ireland need to sort this out as soon as possible as the service center is the core of their business and the type of service we have received is applorable and Microsoft needs to step up here.

They adjusted the original warranty, but still said that I would have to pay to have it repaired. I have a friend that I game with who has an older Xbox 360 than I do and they repaired his at no cost. I feel if they are willing to do that for one person, they should take care of everyone that has this problem as it is a known manufacturing issue. Knowing this now and the customer support that I didn't receive, I will be recommending anyone and everyone to buy either Sony or Nintendo gaming systems.

Shortly after being returned, the unit began to freeze randomly and when I contacted technical support again, I was notified that the unit was no longer under warranty and it would cost $135 to repair. I was on the phone with several agents for over an hour before I finally opted to cancel my service and throw the unit away.

After reading multiple listings about the same issue, I believe that Microsoft should be obliged to repair the issue that is so common and so obviously wrong to the consumer. The experience that I had has left a horrible taste in my mouth and although I enjoyed the gaming experience when it functioned, I am very disgusted with the lack of concern on Microsoft’s part. I spent several hundred dollars for a gaming system that is non-functional and I'm not able to get any relief from Microsoft.