3.0/5 (972 reviews)

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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: April 13, 2023

Hundreds of games, movies, tv shows, DLC. I went back and screenshot all my purchases since 2010. I spent way too much for a company so quick to perm ban a heavily invested customer for the reason of "something you posted in a review for a game". They don't even have direct quote evidence and I've posted 100s of reviews, it's ridiculous. I appealed and they denied it, why? Because an unpaid gamer on a power trip is the ambassador abusing the ban system for kicks in their pathetic little lives. 200k gamer score, all game saves, can't log in even on single-player offline, can't access anything for a review on a freaking video game?! This is surely anti-consumer at its worst.

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Verified Reviewer
Original review: March 30, 2023

If I could give this company a 0 stars I would. They gave my 10 yr old son a 8-day suspension and when I requested an appeal with a remark asking what he had done they denied the appeal and permanently banned with a very vague email stating he violated the CoC. I'm unable to review what was said because they deleted it from the message board. Honestly, though the games are expensive, the controllers and headphones are crap. I'm happy to not give another dollar. We must have gone through at least 10 controllers since we bought the console at $60 a pop.

They only have a 60-day warranty which the conveniently stop working right after the warranty expires everything from faulty headphone jack to buttons that stick or toggle sticks that drift. I've only been able to return one controller under warranty and what hassle that was. They have virtually nothing for customer service just a website that constantly shows a error message every time you try and contact them through it. I deeply regretted purchasing that stupid console since the day I bought it for him. Should just got a PC ugh.

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    Verified Reviewer
    Original review: Feb. 21, 2023

    I gave Microsoft Xbox a score of "fair". It does what it is supposed to do most of the game, which is allow us to play video games. My two primary complaints about Xbox are:

    1. Ours lasted just under 5 years. That may be the expected life of this equipment, but we expected longer.

    2. Why does it take SO long to "load" the games when you put the game disk into the Xbox? Often would take 1+ hours to download a game we had just purchased. Why buy the game on a disk if then it takes another hour just to get the game on to Xbox so you can play it. This model seems wrong and needs to be disrupted.

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    Verified Reviewer
    Original review: Dec. 2, 2021

    I recently got into PC gaming again. Now instead of buying a PC game on CD discs, you use a gaming platform. I recently purchased a game thru Microsoft. Now all MS games go thru XBox, even PC games. The game did not download. I called MS/Xbox to say that after 6 hours there was no progress in downloading and I wanted to cancel and get a refund. The customer service agent for MS said that she would get could not transfer me to Xbox customer service because they were busy. She gave me a reference number and told me to ask for a credit from my bank using that reference number, okay... So maybe this is how they do it now for these gaming platforms, great, so I did. Bank issued temporary credit. Next month bank reverses credit saying MS "fulfilled its obligation" and will charge me.

    Called MS back, MS says to call Xbox, Xbox says it took too long, their return policy is only 14 days. Told them I called them that same day, gave them the reference number that I was given to give to the bank to show them I called that same day. Xbox kept denying the credit only saying it took too long. Never got an answer on whether they checked to see if the game was downloaded or if I ever played on the game on their platform which they should be able to check on to see my gaming activity on their platform very easily. Instead, we can't issue you a credit because it took too long sorry. Bottom Line, do not use MS/Xbox game platform for your "PC" gaming.

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    Verified Reviewer
    Original review: Nov. 13, 2021

    Ok I been gaming in the background, meaning not streaming my gameplay. But as soon as I do something that the other group of guys that have thousands of viewers can't do I Do I get suspended for say "follow me on Twitch," with the game clip of how good I did something and fast. Banned me for a day, and why we can broadcast our gameplay on twitch from our console. And am being punished for saying "follow me on twitch," that what it say in the Xbox enforcement notes on why I was suspended, which is Kalvin06. That's my gamer tag name. Please help. I am lost. Can anyone help me understand.

    2 people found this review helpful
    Verified Reviewer
    Original review: Aug. 21, 2021

    If you want a company that nickel and dimes you stay with Xbox. What a total joke of a company. Not a huge gamer but I definitely won't be with Xbox. I'm switching to Playstation ASAP. Can't believe that today you can only play games on Live with friends. I thought spending $60 a game I should be able to co-op. Lol.

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    Verified Reviewer
    Original review: July 9, 2021

    I have had nothing but issues with this company since I left PlayStation a few years ago and boy was this week the last straw! I bought 19.99 pack of COD points and got a error and never received anything... Just took my money.. Asked Xbox support for a refund and was denied because they refunded me on Cyberpunk Which everyone received a refund on due to the game not working, they said I received too many refunds and sorry about my luck. I contacted my bank and disputed the charges today just to get my money that they straight up stole and will be selling this Xbox this week. GOOD RIDDANCE. Will never buy from these people again.

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    Verified Reviewer
    Original review: June 8, 2021

    I was recently double charged for game credits for 42.79 because the game crashed and I tried to get it a refund because I seen on my credit card statement that there was 2 charges for it. I first initiated a refund on their website and was denied a refund because of their return policy. I already reached my limit on refunds which was only 2 prior refunds. I then disputed the denial email which got denied again so I call Microsoft and get told there is nothing they can do about it. I got to email the department because there is no phone number to talk to anyone in that department.

    I asked to talk to a supervisor and get told, "No." I get hung up on multiple times and nothing got done so I finally am disputing the transaction through my credit card company which is gonna take 90 days which sucks but at least they aint stealing from me now but I dont understand how you can refund something you never got in the first place. Very bad customer service and response from them. Extremely angry and unsatisfied with them... Might look into Playstation after all this took place.

    2 people found this review helpful
    Verified Reviewer
    Original review: Jan. 2, 2021

    They trying to get money by false pretenses. Trying to take from my card when they know I use gift cards. Tried talking to them and they ignored me but they still trying to get more money. I have sent a complaint to BBB I wish I knew where else I could complain too as well. They need to get something done about this.

    3 people found this review helpful
    Verified Reviewer
    Original review: Nov. 10, 2020

    Make sure you remove the membership from all profiles on your system. Two years ago I canceled the Xbox Gold Membership to only be charged the next year. They refused to refund me because I didn't get my credit card statement until after 14 days after they charged me. I had them remove everything on my profile for credit card info, but this year I was charged again! Turns out it saved my credit card info in my husband's profile too. Needless to say they refused to credit back my account again. Really upsetting that they had it in their notes that I attempted to shut it all down the year before and still chose to deny my refund. Will never purchase a membership through them that is recurring ever again. They are one of the companies that would rather screw a person over than actually fix an issue.

    6 people found this review helpful
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