Xbox Reviews

Want $30 for basic games and everything being glitchy as hell. They’re extremely lazy and greedy. Stay on top of stuff if you’re going to think it’s worth that, such a joke!!! Customer service sucks, the console runs slow, more storage is expensive as hell to also run slow. Switch to PS5 y'all.

I'm a 22 year combat veteran, who spent well over $800 on a Xbox Series X, which I use for to help handle my PTSD and 7 TBI's. I have had it less than a year and now it won't even get past the troubleshooting screen and all tech support and other maintenance works can tell me is I might have to get a new one. As you can see in the pictures, there's no damage and there is barely even any dust. I really take care of the things that take care of me....bull.... unbelievable bull...

Customer service is non existent. Give you the run around, allow others to steal your money & then give hoops to jump through when they could easily figure out what happened quickly on their end & won't. “Ohh noooo I’d have to put a lil effort in & actually WORK.” 🙄 Ex’s kid stole my card info apparently & keeps over drawing my bank account on multiple occasions thru Xbox game & they refuse to help me get it sorted so I can press charges & have proof of the username that used my bank card. I’d like to press charges asap & need the proof of what account made the purchases. Their only solution was cancel my card which I will BUT that doesn’t help me hold the person accountable. They told me to check transactions on the account but I’d need to access the kid's account & his father & I aren't together anymore (they’re both thieves clearly).

One star is too much. We have a Xbox account that my husband has been using since he was 10 years old. About 4 years ago we got our first family plan which involved getting new phones and numbers. About 2 years ago we got the notification that the account was locked and we could no longer access the email without resetting the password again. It's 15 years old. My husband has no clue what little him liked. We tried passwords. None worked so we go reset the password. It wants a verification code from his old phone number. So we click the box that we do not have access. We did the form we need to fill out. We are told not enough info.

I purchased the newest Xbox a few days ago. In my account almost all of my games are missing. The dlc and add ons are showing as owned by me in the game store. With the purchase of previous Xbox’s in the past you could download owned games. I first tried following The instructions of the Virtual Assistant but that did not work. There’s no option in the Xbox account Xbox Support. Unable to reach a person via the Xbox Online Support or Telephone, I re-downloaded a game only to be charged for it again, even though all saved games were present when opened. I tried reaching out to Microsoft for assistance in getting my games back and a refund on the duplicate download. I went through the refund request and have heard nothing back.

I have had one for almost 8 years, the only thing that made me so sick and mad about Xbox was how they changed and switch to OneDrive and got rid of all of my memories from old days of PEAK gaming. I will never forgive them. I didn’t know they switched to it at the time, and now all of my videos and screenshots are gone permanently and I have to buy to put more videos now. Thanks.

I don't care that my daughter signed in to my account. She's 7. I do care that I remember a time when I could just play a game on the Xbox I purchased. Newer models of Xboxes came out. They had better graphics. That was good. But...for some reason, the folks that made these better graphics were hired alongside idiots that ruined the Xbox because they have this ridiculous idea that the majority of security should be on the end user, resulting in the end user not being to use the item they purchased. This sucks. Do I remember the password that Microsoft has made me change a million times? (Put it on the end user.) No. Can I just look it up by clicking Passwords in Settings on Edge? Not anymore.

My husband purchased a new Xbox a week ago and we've been having a hard time switching over all his info, gamer tag, etc. After numerous attempts and all of the log on options they had on file we were hitting a dead end. The info that was on file was an email address we never even had and 2 landline numbers and an old cell number from over 10 years ago. Common sense tells us that landlines can't receive codes so we were stuck. I was thinking outside the box and I called the CS line to get support for a "purchase" which I did on purpose because I knew it would be a live person. The rep listens to my issue then says he'll transfer me to a live person to help. That's when Kevin answered the phone and it went downhill from there. He was very condescending and wasn't properly trained due to the constant contradictions he was telling me.

If I could give negative stars I would. They hide the ability to talk to a person so deep that it is almost impossible and once I finally get through they can't help me anyways. I'm about to lose 20 years worth of gamer credit and hundreds of dollars spent on games due to being locked out of an account that used an old email. Make sure you keep your email up to date because apparently Xbox ID, serial number, credit card info all means nothing if you don't know the subject line of your last email to verify your account.

Buying 2 games only to find out they freeze, try Xbox Community which made it worser. I did mention, "My old email is on there. Can I retrieve my games onto my new email?" I was told yes. Did what they said. Now I have no games (17). Nothing to play. Filled out info online. Wait 24-48 hrs nothing. Still waiting. No one talk to, no human voice. I should have brought a PS5. Been with Xbox for yrs, fix your customer service. They had no info on myself buying games online.