Xbox Reviews

On March 7 2011, on my Xbox Live Dashboard, there was a promotion to sign up to Xbox Gold Live. It offers 20 % off for12 months and choice of free game. Well, I signed up for that promotion because the 4 games to choose from were: Halo Reach, Fable 3, Kinectinmals and Kinect Sports. I were suppose to get an email a week later after signing up, asking what game I wanted and where they would ship it. Well, I never received any such email. I have called Xbox Live twice now, still no help and still no game. They are not living up to their end of the promotional agreement. I even have receipts of what I purchased and still nothing. So now I have turned it over to the BBB. Maybe they will be able to make Xbox be fair. They could care less and give some kind of run around and lame excuse.

Three years ago, I bought an Xbox 360. I never, ever had a problem with it until a week ago on 4/10/11. This is when I received an E74 error and the unit started to crash. When I called Customer support they told me that my warranty expired exactly 7 days ago and that I would have to pay $119.00 for the repairs. When I was giving them the serial number, I also noticed a manufacturing date of 4/10/2008. Isn't this too strange and coincidental that the warranty expiration, the manufacturing date, and the date the unit broke, all tied in together?

Two Xbox's have failed and the warranty has expired a month ago. They are lying and selling faulty merchandise.

Their Xbox 360 has ravaged our environment with their constant faulty consoles and irresponsibility to clean up their mess.

On January 22, 2011, I contacted Microsoft Xbox due to two unauthorized purchases on my check card which were not made from my grandson's game console, but it was made using his gamer ID (account). I gave their investigation department all they requested - serial number, console number, etc. My grandson's account was restricted where he could play but couldn't make purchases until the investigation was concluded.

I sent in my new Xbox slim because it stopped reading games and movies. It would kick me offline and say I had no internet connection when in fact I did. It also wouldn't connect to the console for some reason. A few days later I received an email stating that they would not repair my console and falsely accuse me of tampering or modifying it. I did not tamper with it nor did I modify it in any way. I'm appalled by this. I pose the question, why would I do any of these things knowing my console was still under the one year manufacturer's warranty? And was under the impression that my console would be fixed for free. I'm so disgusted with their customer service. I was on the phone for almost an hour with one girl who got me nowhere and would barely even talk to me about the matter.

I got the dreaded Red Ring of Death on my replacement console. The replacement console only carries a 1 year warranty, so since I took care of my Xbox, it took longer to break. They are not telling me that I have 3 options; 1.) submit a repair request online (which I am unable to do because their system is broke and telling me that it is registered to a different user, probably the first person that had it broken) for $99; 2.) submit a request by phone (my only option again because of their broken online system) for $125, or 3.) buy a new console for $299.

We purchased the Xbox 360 last 11/30/2009. The red ring occurred 01/12/2011. We purchased a 2-year warranty with Target which refused to replace parts due to the recall that Microsoft had in place for the Xbox 360 systems. Target referred us to Microsoft which, in turn, referred us back to Target, because there is no recall on their systems that she could see since the system would not load.... How convenient.

My grandson's Xbox 360 will not function properly, it is 2 yrs old and cost $300. When this happened, I started inquiring and found that this is rampant. A large majority of the units sold experience the same problem and I am told Microsoft redesigned the Xbox to address this issue. They will fix broken ones for $140, this sounds to me like a nice scam. These units should be replaced or refunded. Who is to say that the poor design was not by design to make extra money repairing these units or to just sell new redesigned ones?

I'm a die-hard gamer. I've been playing video games since I was little. I play PC Games, and I also play console games. I'm writing this, in the hopes that some people will read this, and decide not to ever buy an Xbox360.

I purchased Microsoft Points for the purpose of obtaining a downloadable game from Xbox Live. I was able to purchase the game, but the download always fails at 99%. Other games have downloaded and worked fine. This game will not download after multiple attempts with troubleshooting online and on the phone. I have paid for content that I have not received. The easy fix would be for Xbox Live Support to give me back the purchase price in MS Points. They claim that this is impossible due to their "no refund policy". If I went to a store and purchased a copy of Microsoft Office, then the store clerk refused to give me that software, I'd call the police because it is akin to theft. However, Microsoft Xbox Live Support tells me there is nothing that can be done in this situation. Because of this, I lost Microsoft Points valuing under $40.

The tree red light came on and my Xbox 360 stop working. I being spending lots of money to buy video games for my son, and now that the console stop working, I feel like I waste my money in something that I thought was going to last a long time because was a good quality.

Xbox is suppose to have a auto save feature. The *** thing never saves ***. It all started when I tried to put my Xbox online. I have high anxiety and I play games to forget my surroundings. It's not helping now.

My Xbox is not working. I’ve sent this Xbox back plenty of times since I purchased it.

I bought 26 music videos on my Xbox 360 and when I switched hard drives it would only download 6 videos. I called Xbox and they said the problem was on their end and they will check into it. It has been 3 months now and Xbox keeps saying they’re going to check into it and they will call me or e-mail me. They have done neither. I asked for a refund of my Microsoft points a month ago and I still haven’t gotten the points or my videos back. They don’t seem to care that they ripped me off. My Xbox Service Request number is 1139294361.

I have had my console for three years. It worked great and I only played it for 2 hours at a time. So clearly, it cannot have overheated. Moreover, Microsoft installed an update on it through Xbox Live. A day after that happened, my console froze and the display would not change. I contacted costumer service about this and the lady literally said, "Well, sir the console IS three years old. " We demand better quality than this. We demand an approach much like the FDA to make sure that these consoles are user ready and reliable.

I purchased 400 Xbox live points (xlp) on 10/30/10, then tried to buy 800 more but was declined, tried a little later for 800 and was declined again. On 10/31/10, I again tried to buy 800 and it went through. Microsoft charged me for all attempts and would not return my money, I had to talk to 7 different people and 205 cell minutes later, they put xlp in the amount of money they took from me in my Xbox live account, wanted my money that they took that wasn't authorized.

I bought halo reach for my Xbox 360 and was unable to play the game because my memory isn't big enough and wasn't told this until a month after I bought the game and had to exchange it three times as well as having to send my 360 in.

saw my Xbox 360 was modified but it was not modified. The issue is that I was getting 3 red flashing lights and the Xbox was still under warranty. But Microsoft doesn't want to replace the console or repair it because it was modified. The case was transferred to the Microsoft Investigation Department and they are not giving the correct help. I want this issue to be resolved and the console to be replaced or repaired.

My Live account was suspended. They over charged my credit card (added charges totaling more than what was available on the card) during a billing cycle. I was told that the card had an account balance and that I should find an alternate means of payment or purchase a prepaid card. I bought a card when the account got suspended, entered it and I was back in action. 2 weeks later, I get another suspension. I again try to remove the card. I tried several times but there is no option to remove a card only to add another.

I wanted to purchase extended warranty on the day before my 1 year warranty expired. Needed the serial number of my Xbox; said that I could call it in the next day. I did this and was told, "Sorry, your warranty expired as of midnight last night." I complained, sent faxes, copies of the receipt, etc. for almost two months to no avail.

They have advertised and sold a defective product. The game disc for Halo Reach is not playable on all Xbox consoles. The game has issues such as it freezes and the Xbox console send a "Disc not read" error and then kicks you out of the game. I have spent $150.00 on game called Special Legendary edition. It was for my son's birthday. I have the Xbox live membership which is useless at this time. My Xbox console is 3 years old they want me to pay to have it updated. I would not buy a game that is supposed to play on all consoles if I knew it was going to need an additional $100.00 repair.

The Xbox 360 Elite has a well known defect. It freezes up after 25 minutes of playing it. Many consumers have complained about the problem online, but Microsoft will not cover the repairs. Our Xbox is out of warranty by only 2 weeks, but they will not work with us, so we're stuck with a junk console and all the games, which are worthless without it. We were robbed of $300, the cost of the console, and 7 games @ $50 each, not to mention all the games we bought on line with gamer points.

I tried to request for a repair for the ring of death that had previously occurred on my Xbox 360 (had fixed for free initially and was told had further 3 years warranty on this).Initially went through online service. I had no reference of first service and 3 years warranty. So had to pay or phone help line. Phoned help line spoke to Prianka initially had no refund on repair and warranty. On asking for further checks admitted to having got details of first repair but no extended warranty so had to pay.

I sent it in to be repaired. Now they are saying it has been tampered. They will not fix it. They are sending it back unrepaired.

Back in 2007, we experienced the so called "ring of death" on our xbox 360. We sent it to the company to have the issue fixed. When returned, it worked fine but recently 2010 the "ring of death" showed its ugly face again. This was a defect from Microsoft and not an issue that was caused by my children. So we called the company only to find out that we will have to pay for Microsofts mistakes. Jeff, the guy we talked to said it would be $120.00 to fix not counting shipping. I am very upset that with this being a company malfunction that I have to pay for their mistakes. It is cheaper for me to go buy a new one but why would I want to when the company will not fix their mistakes. I am better off with a PS3.

I owned an Xbox 360. Within 7 months of purchase, I got the red ring of death. This happened to me 3 more times in the following 18 months. Each time, Xbox live customer support made arrangements for N/C repair. The 5th time, my 360 broke down. I got 3 red lights and was told this repair would have to be paid by me, $100.00. Your machine and the repairs done didn’t last a year, so I refused to pay. I complained on several different occasions to Xbox live customer support to no avail.

I have three Xbox 360's all purchased brand new and not refurbished. After about two years each, all three suffered the red ring of death! Needless to say, I will never buy another Microsoft-based gaming system and am considering going to Mac for my PC needs. I also have a PS3 and PS2 that I never had an issue with.

First, we sent in our Xbox 360 in March to be repaired and had to pay $108 for repair. We received it back and it still does not work. I have been on the phone with their customer service too many times to count and to date, I still do not have an Xbox that works or my money back as I requested. Each call takes a minimum of 45 minutes with no results. Also, you tell one person what the problem is and then they transfer you to another, and another and another. Never have I made a call without talking to at least 4 people and again, with no results. Now, I am on hold again 32 minutes and counting, transferred twice so far for a debit to my account (unauthorized) for $21.76. All I want is my money back! This is ridiculous and such a waste of my time.

I am writing this letter to express my disappointment in one of their products as a consumer. I purchased an Xbox 360 and it has continually caused me nothing but trouble. I have called repair office several times. I have spoken to numerous representatives who have issued me repair numbers on previous occasions to have me send my console in for repair due to an overheating problem.

I have had my Xbox 360 Elite for only two years now, and have taken extraordinary care of this machine. On July 11, 2010, I received the E73 System Error Message. I visited the Xbox website and found the repair would cost nearly 40% of the initial cost of a new Xbox console and, $100 for shipping. When attempting to contact customer service to reduce or alleviate this significant cost via phone and email, I received the same robotic, unfriendly and unhelpful responses.

I purchased an XBOX 360 ELITE for my son this past Christmas 2009. He started having problems with the game system a few weeks later. While talking to phone technicians the troubleshooting seemed to help until randomly it would act up again, always a week or so later. Troubleshoot again and again. Now I couldn't return the game system (to the Target store) because of course it is outside of the 90 days guarantee (my son is a college student and we had to wait each time he returns home to send game back). We sent the game back to Microsoft on May 16, 2010. Repair was made and they sent it back. Started working okay until one week later.

I purchased an Xbox 360 120GB in Nov. 2008 for my son who is now 14 years old. The console won't work. When powered on, it displays System Error. There is a red ring around the power button. With the red ring around the power button, the console will not allow you to play any games. My son has many other console system and have never had any problems with any of them. After speaking with others who own the Xbox 360 console, I learned that they have sent their console to Microsoft along with a fee of $80 to have the same thing happen again.

I purchased a 12 month gold subscription for XBox-Live and my son used it for 4 months and then Microsoft turned off the subscription. I called at least five times to see if I could resolve this problem. I gave them the subscription code information of the card and they cannot find it. Now, my son cannot go on XBox live because I am not paying again when I already did. So, this is the end of my son's XBox-live experience.

First off, I am and always hang e been a big Xbox fan but how do they get the nerve to release Xbox360 when it obviously wasn’t ready. I’ve owned 3 Xbox 360 and let me tell you, they all broke before a year’s warranty was finished but being an owner and seeing the hassle of sending your Xbox to be repaired is ridiculous.

After two prior months of trying and thinking the Xbox service had been canceled online, I again tried in April 2010. Still not convinced, I called a tech at the Xbox Live 800 number and had him walk me through the process to confirm that the monthly subscription my son had ($7.99 month) was canceled. The tech/representative confirmed it was canceled. On Sunday 6/27/2010, my son reconnected to the Xbox Live service and we activated it under a 1-year subscription. Today I checked my bank account expecting a charge of $49.99. Instead I see two charges of $7.99. I called which is one of the numbers listed on the bank transaction.

My son saved his money ($40) to purchase Xbox Live Microsoft points to use on his Xbox game. He keyed in the download codes and the screen said the points were already redeemed. The cards we bought were not opened yet. I called the retailer and they would not help, they suggested I call Xbox live. To make a long story short and after many days and hours of trying to be reimbursed, it was not happening. They even gave me a fake website to recall actions to so they could reimburse me.

My debit card was charged almost $60 in the past 5 days by Xbox live. I spent an hour on the phone with them to no avail. I requested to speak to a supervisor and was told they were all tied up. I waited an additional 20 minutes on hold and then was told a supervisor would need to call me back. That was yesterday and I still have not received a call back. They claim my son purchased a bunch of Microsoft points. But when I log in and look at the purchase history, there is nothing showing being charged. They are refusing to refund the money they have taken. In my opinion, they are nothing but thieves and they will not remove my card number from their system. I spoke to my bank this morning and I am having my card cancelled and will request a new one. This is ridiculous.

We as a family have three x box 360s and have a serious issue with console not lasting! We have sent two of the three in a total of 5 times for the same problem! When you go to put a game in to play it, the console won’t read the game and you get the dreaded “open tray "! Every time we have sent them in, it is the same thing! Now amazingly two of the three have made it past the year warranty. Guess what, they have failed with the same problem again!

The eye of my Xbox went out so I called the #800, explained everything there like where going to send you a shipping label. Well, 5 days have passed no label! So I call back. I want to file a complaint. They wouldn't take it. My complaint is there shipping is with UPS. There isn't a UPS shipping store around here nowhere. How can I ship my Xbox off to be fixed with UPS where there isn't one?

In Dec. I emailed Xbox about the 3 rind flashing on my Xbox. This is the second time, so I waited a very long time and heard nothing. We called and they said they couldn’t help us unless we paid $129.00 plus tax and shipping. The lady I was speaking to said, “Sorry, that’s our cost.” I explained that with a price like that, we could buy a new one, and that this should be a national recall due to it happening to a lot of Xbox customers. From what I can see, Xbox is making a whole lot of money.

Somehow I was charged $49.99 to my banking account for Xbox live. I don't own one but my son’s friend does who came over one night. They said they couldn't get it to connect to the internet through my wireless modem. Anyway, I did not give them my debit card number, but somehow I was charged. I called the company and they said they have no record of my card number being used, but my bank said it was. The girl that I talked to at Microsoft tried to tell me that my bank probably changed my card number without telling me and that someone else could've got the old number. I was just charged 2 days ago and have had the same card for a year. I don't understand how they charged me, but won't refund it!

This is about the X-Box 360. I have purchased 7 systems. Every one of them has broken down for one reason or another. I purchased my current system which is an X-Box 360 Elite last April 2009. My warranty ran out April 2010. Now my system will not read any type of disk I put in to it. I went to the X-Box website to see what steps I should take to try and fix this. I tried everything they stated there and still can not get my system to work. This has been an on-going problem since I purchased my first system 5 years ago.

Currently, my Xbox 360 is experiencing a E76 error message with one red light. The problem I have is that this is my 3rd Xbox 360. I have sent my original, the replacement they sent me for that one in for the 3 rings error and have replaced the power cord and now that I have this issue Microsoft will not replace or repair my Xbox without cost.

On July 11th of 2009, I purchased a new Xbox 360 from the local GameCrazy in my area. I also purchased the extended warranty for $55.00 because I didn't want to have to purchase a new system if mine became defective after the manufacturer’s warranty ran out. Last month (May 2010), I found out that GameCrazy would be closing due to parent companies Hollywood Video and Movie Galleries’ recent bankruptcy. So I went back to my local store and found out that not only is my service contract considered null and void, I also would not be able to be refunded for the money I paid for it. To me I should at least get my money back for it, due to the fact that I paid for something that I would not be receiving. I know that I am not alone in this predicament, there are thousands of other consumers who have also purchased video game consoles from Game Crazy just for the mere fact that they could also get an extended service contract from them. These companies need to be brought to terms with their blatant theft from us, the consumers.

I bought an XBox in 2006. I had to have it repaired a year later for a problem they knew about, but kept secret when it was released. It was not until 8 months after I bought it did they release the info. I was assured the problem will never happen again and that I received a brand new XBox. Now I have this same problem and they are unwilling to fix it. I have been hung up on by one of the call center people.

M$ has treated me [bad] for the last time. I'm not buying/repairing anymore broken equipment, this is my 3rd Xbox unit to break, due to common issues, and M$ offers no help besides buying/repairing units. The unit that just broke on me, is a already repaired unit. The DVD drive has failed, and this unit was previously repaired because of the RROD, 5 months after I purchased unit new. You figure M$ would replace the known faulty DVD issue, but no. They sent me back a unit knowing it will fail again.

Brand new Xbox 360 purchased in November 2009 hasn't worked right since 1st 100 games of baseball. Constantly freezes (no red lights yet) but what the hell does that matter if it works only 25% of the time. Wal-mart wouldn't take it back because I bought the warranty extension( never will I again) then they have to take it back within 90 days (they told me) some real junk as far as I'm concerned. They should send us all a new 1 and take the old crap back or maybe just discontinue with the headache of it all and send us a refund. No one else will help because of the warranty (and they push that warranty on this). Now I see why.

On May 3, 2010, I just started banking online. Before hand I had never kept much track of my account. I realized that Microsoft had been charging my account for the last year and a half for the amount of $7.99. I had started a side account for three months and because I used a credit card, they continued to charge me once the three month period ended (without my knowledge). After being on the phone for a couple of hours repeating the same story to 4 different individuals, I was let know of two key facts. One, they were not going to give me my money back and that I should talk to the bank about getting my money back.

My Xbox 360 and other people who I know are having the same issue as I am that we put in a disc and at moments, it will play and others it won't. Keep in mind this Xbox had the red rings of death or whatever it was called and was sent back to get it fixed in regards to that issue. But it is now having a different failure that as far as I am aware, other owners are having this same issue.

My Xbox 360 has error code 72.

Xbox 360 less than one year old has death ring (which they supposedly fixed with the first generation). Called to speak with repair tech and request a box/bubble wrap so I could ship back. My call (of course) went to Manilla and Microsoft no longer offers boxes and bubble wrap for shipment. After spending over $350 for a unit less than a year old, why is it so difficult to speak with someone here in the U.S. regarding the product? Isn't there some type of consequence for Microsoft?

I have purchased 3 Xbox 360. These are not used or refurbished (unless the ones I've already sent in for repairs were returned as refurbished); these are brand new from the store consoles. Of the 3, two have had to be sent in because they stopped working. One was under warranty and one was not. Microsoft repaired the one still under warranty at no cost. The one that was out of warranty I paid to have repaired.

My son's Xbox 360' every time he put in a new game, all that showed up was open tray so we rang Microsoft Ireland to get it repaired. No problem. Spent an hour on the phone for a 10 minute call. We had to literally spell out everything. 3 days later, no email confirmation. Nothing. So on the phone again, another hour spent spelling everything out. Same thing, no response again. 2 days later, I rang again. The operator could not find any details with the reference I gave him and had to reorder all over again spelling everything out.

The red ring of death, a common defect with Xbox 360's, has rendered my Xbox useless.

I sent my console in for repair, it took them 6 weeks to get it back to me. They sent a 1 month card with it and the thing was supposed to come with a 1 year warranty. It's messing up again but they want 119.99 to fix it. I have thousands of dollars work of Xbox that have screwed up and not to mention the games when I got the Xbox back it was Jan 29 and the lady said that it only came with a 90 warranty, so we have about 60.00 in the live account and about 60.00 worth of points that we have bought recently and Xbox still wants more money. I am supposed to be covered under warranty until Jan of 2011. I could have supported my family for months Xbox will not even give my money back on items that I can't use because they lied.

I purchased an Xbox 360 in February of 2007. In May of 2010, I got the Red Ring of Death, 3 red lights. After much research, I found out that this is a known problem with units manufactured prior to 2008. I am only a couple months out of the 3-year warranty and they refuse to fix the problem without me having to pay them $100.00 to $130.00. When first speaking to them they showed my warranty expiring 5 months prior to when it actually did. I then scanned my original purchase receipt and sent it to them at their request.

I purchased an Xbox 360 console a bit over 1 year ago and after several months, the system began to freeze on me and I would have to restart. This began to occur more frequently until November of 2009 when the system displayed flashing red rings on the front of the console. The unit was under warranty at the time and the repairs were made and the unit was returned to me.

I was having an issue with me changing my credit card and the customer service lady assisted me and then I went to purchase 400 Microsoft points for $4.99 and when i did, what the customer service lady told me to do i accidentally purchased 4,000 Microsoft points for $49.99 plus tax. I immediately told her the transaction went through incorrectly and I was on hold for 1 hour and then said she could not fix the problem but someone would contact me to resolve the problem. its been a few days and no one has contacted me to resolve the problem.

I purchased two products from XBOX Live, Always on AUV and Night Goggles. The AUV said "always know where your enemies are with always on AUV. The Night Goggles said "See your enemies before they see you with your night goggles. The two of these are misrepresentations. They have nothing to do with the game Modern Warfare 2. They are ** items for the avatar and do not say that when you purchase the items. Microsoft is not providing a correct description of the items and then refuses to refund the purchase price of the items even though they used false advertising.

Thanks for the free downloads for Splinter Cell and Battlefield Bad Company 2. I know since the downloads I will not be purchasing either games due to the language, mainly the Lord's name in vain and other choice words. I have 2 XBox 360s and 3 online accounts. When I buy new games, I buy two of each. Do the math. That's 4 games I will not purchase. I will also ask all my online friends and family to join this boycott. Believe it or not there are a lot of Christians that enjoy playing games also. It's too bad this is the best you guys can do. God bless.

I am on my 2nd Xbox 360. The first one was a refurbished pro system, and started freezing within a year. I ended up getting another (used) Xbox 360 elite. I have had it for a year or maybe a year and a half and it is now freezing too, way more often than my old one did. Microsoft creates faulty systems so they can charge you to fix it. It's not right. Once this 360 goes, I will never buy another 360 ever again, and unless Microsoft changes the way they are doing things, I'll boycott the business entirely. It's complete ** to create a system and charge hundreds of dollars for it when it won't last but a year or two. I know that games are demanding, much more intense processors, and what not, but you can figure out how to properly cool your systems to avoid overheating, red rings of death, and freezing. Nintendos will work decades later.

I brought an Xbox 360 three months ago. In one month and it was broken. I don't know why or how. I live by myself. I work nights and I don't play it as much as I should. Now, I was loyal enough to buy one. Will I get what I paid for or am I to never trust Microsoft again?

Since it was new, our XBox360 console has repeatedly overheated and stopped working. Now we get an E74 error and the lower right red ring glows red. Console is dead. The only way we can get the console going again is to pay Microsoft or a repair person to "fix" the problems with no warranty or guarantee that it will continue to work in the future. This is a defective product and Microsoft is well aware of it.

I have had my XBox for several years and have recently received the red lights on the front to indicate that the system has overheated. It has gotten to the point that after 8-10 minutes, the system will power off and flash 2 red lights at me. It's ridiculous that Microsoft knows about this issue and still refuses to recall the systems or at least repair them for free. Even when you do send it in for repair, there is still a chance that the refurbished one they send you will go out after they "fixed" it.

I had a brand new XBox, had it for 2 weeks, scratched a new disk. I called customer service and they claim it is world class service. They asked me to send in the console for 2-3 weeks for repair, however, it is their policy not to replace the disk which costs $60. I highly suggest anyone considering purchase of the XBox 360 to be warned about the low class customer service and lack of replacement costs associated with the damage the box causes. I've had a Wii system for 3 years with absolutely no problems. I'm sticking with Wii and suggest you all do too...much better product!

My son's Xbox gaming system broke, just like the countless others that have swamped the Internet with complaints. I paid $300 and within 14 months have been quoted a repair (by Microsoft) for $120. They are well aware of the design deficiencies with this system, yet they continue to market this console and also make millions from said repairs. Is this company too big to be made to do the right thing? I needed to voice my displeasure, and I'm so thankful that you, guys, are here to lend an ear. Thank you for your time.

I downloaded a free trial of a game, Fable 2, and the free trial of the 2 expansions. I liked it, so decided to buy the full version. I was able to get a copy of the "Platinum Hits" edition, which comes with the two add-ons free. However, when I tried to play the add-ons, it only let me have access to the free content. I was unable to progress any further. I concluded that maybe I was wrong, and the 2 add-ons were not free on my version, so paid Microsoft Points to buy and download them. The game even took the time to download the content, which was supposed to be on the disk already. Afterwards I could access the content fine, so it fixed the problem.

I have now purchased 2 Microsoft point cards for X-box live. I purchased the cards, took them home, my son put in the code, and it says the code has already been used and can't be used again. At both times I had my receipt and the card. I called X-box live customer service and was told there was nothing they could do. The second time they said they "investigated", but didn't even ask for a copy of my receipt or the card. I am wondering how often this is happening to others?

The Xbox 360 I bought had a warranty. As soon as the warranty expired, the Xbox 360 drive door started sticking and it’s very hard to get it to play a game. You have to cut it off and on thirty times to get the games to play.

On 8/03/09 I purchased an Xbox 360 Elite from Toys R Us in Elizabeth, NJ. I purchased the Xbox service contract, I have yet as of this date to receive my service contract despite calling and getting an automated system, sending letters including my paperwork and receipts, and emailing Microsoft. My Xbox just stopped playing my discs 3 months ago and I haven't been able to play so I'd like my service contract starting from the date I received it and a new Xbox for Microsoft's failure to honor it and avoiding me all together.

My Xbox 360 stopped reading discs. It was under warranty, so I had it repaired. A refurbished Xbox was sent back instead of a fixed one, and two months later the Xbox they sent me stopped turning on. I called tech support to see if they would cut me some slack on the repair cost (because now my warranty is up) and they would not budge. They appear to be used to these failures. I have no Xbox. As a college student, I cannot pay the hundred dollar repair cost right away.

Bought Xbox was told about warranty and that other than the red rings, which are suppose to be covered under a three year warranty, everything else is a year. Well in about 2 years, the Xbox went from the normal green to red and then shut down. They told me it will be close to $200 for repair. I tried to explain to the rep who I could barley understand that It should be covered under the red ring warranty. He gave me a run around and tried to tell me because this happened with this and that. So basically my red ring issue is not covered. That is not stated in the warranty. Xbox is a rip off. You buy their product and granted with a warranty, then when you need them, they weasel out of their promise making you pay ridiculous fees for repair when you can get a new one for a few dollars more.

While playing Call of Duty on XBox 360, the console made a loud noise and the game quit playing. It now will not read the disk. We contacted Microsoft and it is not "their policy" to replace games from publishers other than Microsoft. Game and console were purchased November 2009 and are still under warranty.

I bought the Xbox 360 Pro (60 GB) for my kids for a Christmas gift in 2008. Shortly after we had it, my boys started complaining that it wasn't always reading the disc. It would say "open tray". I just thought maybe the disc was dirty or scratched, but it started to happen more frequently and even to brand new games. Most recently, my boys rented Madden 2010 and it played fine the first weekend we had it. When they went to play it the following weekend, it would not play at all. It just kept saying "open tray". Since that point, it will not read any games.

I am shocked to see the number of complaints related to the Xbox 360. My son had his Xbox repaired/replaced and the hard drive was lost in the process. After numerous calls, I am getting the same bad answers. They are continually trying to refer me to an "escalation Specialist" who does nothing but make arguments without logic. The end result of all my calls are the escalation specialist saying they will check into searching for the hard drive and say they will call within 24 to 48 hours.

I bought Xbox 360 elite hard drive would not work. After numerous phone calls made me pay to ship it to them. 3 weeks still no new hard drive going to try and get reimbursed for shipping.

I have paid $45 for the game Modern Warfare 2. After paying hundreds of pounds for my Xbox to find that Microsoft allow people to hack and cheat on the online game, these I believe are purposely put in by Microsoft to ensure more people out and play the game. Don’t they earn enough money? Why spoil what was a good game? Microsoft disgusts me and I recommend to everyone to not buy or use their products. Fight back against this horrid machine that is Microsoft and do not buy any of their goods, only then will they realize they can’t rip people off like they do.

Well, let's just say that I have solved the issue of the Xbox 360 console (red light) problem. As far as I know, Microsoft has had this problem since the Xbox 360 came out. It only took me 8 minutes to resolve the issue, four steps at home, and I have never played a game or nothing before until I solved this issue. I'm letting Microsoft know I can resolve the problem of this matter so Xbox 360 can get on with making this console a better and ratings will go up up and away.

We bought an X-Box 360 for our son last Christmas of 2007. We paid almost $400 dollars for this product. The X-box is no longer working I complained about the product. They did not want to help me with the situation. They wanted me to pay $120.00 to get if fixed. I feel the X-Box should last a lot longer than that. I also contacted KCRA to help me with the X-Box problem. I spoke to Margaret at KCRA she got a hold of Microsoft. The only thing they offered was a $20.00 discount. I feel it should be free since the item is only 2yrs old.

My son's Xbox 360 hasn't worked hardly since we have owned it. It worked for about 3 months after my son got it for Christmas two years ago. I finally found someone to look at it. They fixed it, worked for about 2 months and has quit again. It has the red around the button. Just totally dissatisfied with the product. We have since got a Wii, but we have a very expensive console that doesn't work.

My son's Xbox 360 received the red ring of death. After extended time trying to figure out Xbox website I was able to make a repair order. I sent in the console. I received it back two weeks later. My son plugged it in to find out they had done nothing. All along my repair status had shown system fixed and mailed back to me. So I called the 800 number to get switched around numerous times and have them tell me in fact it was repaired.

Over the past few years, my son's Xbox has been suspended out of the blue. Each time this happened, I called the Xbox Customer Service line and got the runaround about how they do not have to disclose what the issue is. I know for a fact the profile online is not inappropriate, because I set it up with my son. However, they stated they simply can shut down service whenever they feel appropriate. When the suspension is released (usually 1 week), it is supposed to delete the profile area that was in violation. Each time he logged back in, there is no deleted/erased area of the profile. He changed nothing and went back to gaming.

I have bought three Xbox 360's in the last year and a half. The first one I owned was bought brand new, and was permanently banned from Xbox live right after the year warranty expired. I complained with the BBB, and contacted Microsoft many times about this. I have never broken the Xbox live Terms of Use rules, but they said that I did and refused to tell me what I did or why I was banned. I then bought a used Xbox; it broke within 3 weeks after Microsoft had "fixed" it. The third Xbox I bought again was brand new, but I did not register it online with the serial number. This Xbox was banned about 2 months after buying it, and again they would not tell me why. I tried to register the Xbox online to have it sent in, but they said that the Xbox had already been registered, which is untrue. Xbox and Microsoft are high-class scam artists. They do not even remotely care for their customers as long as they continue to pay. Do yourself a favor and by a Playstation.

Three red lights, over heating and errors. I bought it for my son but he can't play with it.

I am on my 3rd Xbox 360 console, and we only play it a few hours on weekends. We keep experiencing the three light malfunction and have to send it back for a replacement. The last time we just bought a whole new console because Microsoft has a policy of making the consumer pay for the shipping and handling to return their faulty merchandise.

My husband and I stood in line for hours in the freezing weather all night for the launch of the Xbox 360. We purchased the extended warranty and registered the machine. Shortly after he got the RROD. We sent it back and finally after 4 weeks he received a refurbished console, all seemed to be going well then once again another RROD. Once again we called the Xbox support and sent it back. This system seemed to last a little longer, he was happy. Then again the RROD.

I am writing to complain as I have bought over 4 Xbox 360's and each one has caved. I recently bought one at Christmas and now this does not work. Therefore the online membership I have is wasting away and I am very disappointed as I love playing the new mw2 game online. I hope that my Xbox will be replaced as it is a disgrace to find that each time I have bought a new Xbox, it has failed. I think that you should put more effort into making the console more durable to game playing.

Bought an Xbox 360 in December 2006. I had a problem a few months after purchasing the system. It was scratching all my games. Unfortunately, I don't read manuals and I knew nothing about the 1800 Xbox number until after a year was up. My system after about a year and a half would get a white error screen stating in 10 to 15 different languages that I'd need to put my game in an XBOX 360 console. I guess my system forgot what it was.

This is the 3rd console I've purchased from Microsoft. The first was so expensive that I could not afford the warranty. It failed just outside the 90 days. I threw it in the trash. Months later, they upped the warranty from a paltry 90 days to a year in response to overwhelming problems with their product. The 2nd one failed outside the year warranty then I purchased a third. This one too is failing, with only a month and a half outside the year warranty. The year warranty is $129 and repair is $100. The base console is only $149! In addition, they do not offer any authorized repair centers that I know of. The problem they fix could be free yet they do not offer to look at the console first. To date, I have spent well over $10,000 on console peripherals and software with them yet and have received very little way of customer support!

Okay, my mom had purchased an Xbox 360 Elite on the Christmas of 2008. Exactly one year and one day later, my Xbox broke down reporting the E74 error on Dec 26th. I have come to understand that this is a video error and that this may very well be Microsoft's fault. Seeing as there is an extended warranty to three years for this, I shipped it in and was told three weeks. Okay, three weeks came and I had not received an Xbox 360. I called and was told that they have it and that it is "just sitting there." At this moment, I decided to tell them that this is causing me too much time and that my Xbox live is about to run out. They told me that they would send with my Xbox a one month card and after that the conversation ended.

This is regarding the defective products called XBox 360 made by Microsoft. I've paid for 3 of these the last few years and each one has broken down the same way. About 13 months after purchasing these consoles, they've gotten a red ring and stopped working. From what I've seen this is happening to almost everyone who has brought one. Microsoft should make a recall or they should either stop selling them until they fix this persistent defect or they should reimburse everyone who has bought one of these defective consoles. Please do something as they're getting away with selling faulty consoles to the paying public.

Red ring of death. First one, I bought for my teenage son when they first came out. Was fine for a while (don't know exactly how long it lasted, doesn't matter anyway). Had a bunch of games purchased within that time frame of course. Was convinced by online forums that this problem was fixed now. Bought a latest and greatest with a newer year stamped on it that was later than the year of the first one and was supposed to be a post-problem model.

I sent my Xbox for repair and they sent me a totally different Xbox. I had the Xbox pro and received an Xbox 360 and they told me that there was no difference. I then noticed on my credit card that I was billed a second time for my Xbox live account. I have spent 3 days on the phone to attempt to solve the issue only to be told that my call will be escalated and I will receive a call in 24 hours. Still waiting. I was billed twice for the service when complained. In order to get the refund for my second order, had to cancel subscription that was already paid for 1 month prior.

I have an Xbox 360 that has already been through the "red ring of death" repair and has now again developed a critical problem with screen freezing during play. I can not even play any games because they freeze within minutes of playing them. Microsoft is now making another $100 off of me after paying almost $400 for their product in the first place.

I bought my X-box 360 on 04/04/07. I am now sending it back for repair for the third time. This product is a lemon. Microsoft should send everyone's money back,

I have bought five 360 brand new. On the first 2 CD players stopped working. I tried to send one back to Microsoft. They argued with us on the warranty. The first one was out of warranty but second was still under it. No matter what we said they didn’t believe. Finally, they said they would send us a box and they would repair it but the box never came. On the third Xbox 360 thought three red lights. We took it back to the store we got it from. Also had bought a warranty from store and they replaced it. No questions asked. Now the last two system have thrown e74; one of them is the replacement from the store that just the system the controller aren't much better brand new.

We are a military family stationed in South Korea. Our Xbox 360 got the ring of death. It is no longer working, so we called in to have it repaired since it is still under warranty. They told us that their system does not recognize a military APO address and that they could not return the fixed Xbox 360 to that address. They in turn asked us to give a family member's address stateside and they will ship it to them and then they could pay to have it shipped to us. We have done this return with them before and they emailed us a shipping label that already had the postage paid and then you just take it to a UPS store.

I signed up for one month of Xbox live membership in June, 2009. Later that week, I went onto their website and choose not to renew membership every month. Just this week, I contacted my bank and found that they have been charging me $7.99 every month since then. When I asked for a refund, they denied me. I was on the phone with one representative and canceled my subscription. At that time, she told me that my account was canceled. As I further inquired about my possible refund, I spoke with her supervisor and it was revealed that they were going to charge me again in February.

Last year I called Microsoft and told them to stop automatically billing my credit card because my credit card was cancelled. I wanted to use a prepaid card to pay for my 1 year x-box live service instead of my credit card. They reactivated my service without charge. This year, when my service ran out, my account got suspended because they tried to charge the same credit card I told them was cancelled. Because of this, I have a pending charge of $49.99 that must be paid before I can reactivate my account. I called them up to use the prepaid card to clear the pending charge but they will not accept it. I cannot activate my account because they did not listen to my request to turn off automatic renewal.

We like our XBox 360 and it works great. I signed up for XBox Live and Netflix. It didn't work well. They signed me up for auto renewal on a monthly subscription and I went to the website to try to turn it off and couldn't. I called XBox Live, they canceled my monthly account I just opened that day. They kept the money I had paid for a month. I'm very unhappy.

I purchased an Xbox 360 back in December of 2007. I had it for roughly 1 year and then the console would not load and showed an error message and weird characters everywhere on the screen. Luckily it was under warranty. Unfortunately, Microsoft could not fix the problem so instead of sending me a new one, they sent me a refurbished Xbox 360 console. After receiving it, I noticed that there was something loose inside, moving freely as I turned the console around and around. I figured it wasn't anything.

The x-box creates a ring on any game we try to play. The console states "disc needs to be cleaned'. We just bought Modern Warfare 2 not an hour ago and we can't play the game due to the console malfunction. Previous games are ruined with a ring "scratch" on all games we have purchased. This is getting to be very expensive. I'm extremely disappointed.

I got the 3 rings of death on the x-box 360.

I'm not one to write about things like this but I believe that X360 is actually trying to get on the customer's bad side. I bought the Xbox 360 console when it first came out, but there was a lot of problems with the console like "disc is dirty, please clean disc" when the game was brand new. But I learned to save the games as frequently as possible and do scenarios over again. It was inconvenient but not enough to get all crazy about. Then I got the 3 rings of death. I obviously called Xbox and told them the situation. They informed me that my Xbox was out of warranty and that I had to pay $120 for repairs over the phone and advised me to do it online because the price for the same repair would cost me only $99.99.

I purchased a XBox360 console and it broke down. My console is flashing three red lights (three rings of death). I sent the console to Microsoft for repair and it was returned to me unrepaired. My console is covered under warranty. I called Microsoft and spoke with a floor supervisor and he promised that my console would be repaired. I sent it back and now they are telling me that it will be sent back to me unrepaired again. They have a no tampering policy, but in the warranty under column C, it states that under the Exclusive Remedy: During the Warranty Period and subject to applicable law, Microsoft will, at its option and as your exclusive remedy for breach of this Limited Warranty or any implied warranties, repair or replace a defective Xbox Product. I purchased my XBox360 console before they lowered the price. At the time of purchase it cost me over $300, now they are only $199.99. I feel that by me purchasing the product before the lowered price, Microsoft should repair or replace my console.

I was told my Xbox 360 could not be fixed because it looks like it has been tampered with. Apparently Microsoft needs to redefine tampered because I messed with nothing on the inside of the Xbox, I only took off covers and do custom paint jobs for people to at least have some gas money. I sent my Xbox in hopes of getting a minor problem fixed. Now, I have to get it fixed by other means. You would think we pay them to fix it but once you break their rules, there's no hopes of getting it fixed. I spent a great sum of money for entertainment. Now, it's worthless.

i had an Xbox 360 bought for me, which after 11 months, showed an E74 code. So I went online, booked a pick-up, and a service repair, which went smoothly. Then I received a brand-new console 2 weeks later, as they couldn't repair the old one. When I opened the new one and plugged it in and tried to go online, bearing in mind this was within the space of 5 minutes of opening it, it showed up that my console was banned for Violations Of Terms of Use?

Once again my x-box broke exactly one month and two weeks past the wonderful 90 day warranty they give you on repair. They said that they would give me a one year warranty after I paid $100 to have it repaired again. Why should I pay more money for something that is guaranteed to just break again and again. I will never buy x-box product ever again. I will stick with the PS3.

I bought an Xbox 360 console for my son approx. 1 1/2 years ago. It has been serviced once already under warranty. Within 5 months, the console hard drive went bad (Nov 2008). Since then, they have lost my original hard drive, even though I have receipt that repair center received it. They agreed to send me a new one in its place. This was Jan 3, 2010, and still, I have not received a hard drive. The tracking information given to me via FedEx has not been received as of yet by FedEx for delivery.

I got an Xbox 360 about 3 years ago for Christmas. As the RROD was happening to everyone around me, I had yet to get it. Finally about 3 weeks ago as I play, my Xbox freezes. I restart it and find myself with a RROD. I did more research and found that the problem was with the ram of the Xbox due to a faulty solder.

We bought 1 year of X-Box live, went through all of the updates, went to the marketplace to buy Castle Crashers, a game that you can only get by downloading from X-Box Live. So we click on the game, it says 560 points, and it says to buy it you need to buy marketplace points and to click here to buy points, so under the game we click to buy points. We bought the points via debit card and the payment is processed; we had to buy 1000 points even though the game is only 560. So then we had to go back to the game and when we went to buy, it everything looked the same. It still said 560 points and that we had 1000 available, but it wouldn't let us buy it. It said it cannot connect to X-box live, so we tried 3 more times because live was working on everything else.

I purchased an Xbox 360 about 9 months ago and I'm already having several issues with the unit (Xbox 360), the most severe of which is that the unit fails to load or read disks. This is pretty unpleasant considering the Xbox 360 cost about $400. I'm still under warranty, but this should never happen with a video game system that you spent this much money on. I still have a Sega Master System that still works to this day that is over ten years old. Needless to say, Microsoft should replace Xbox 360 failures at the location of purchase free of charge.

Xbox 360 keeps breaking. It's the third time since purchase and they keep trying to make me pay. My children and husband are very saddened by this. We saved money for the purchase and now it is all gone. My son used to be rewarded by getting to play and now he does not even try.

I sent in my Xbox 360 about a month ago for repair due to three red rings. I received a refurbished one after about 3 weeks of no gaming (which was expected). This refurbished one has quit on me in less than a week and it's freezing up. I've gone through every troubleshooting step that I've read online and by calling Microsoft. They have no idea what they are doing and don't know English. They put me through the same steps even when I explained to them that I have already done it. I don't want to go another three weeks without my Xbox 360 due to Microsoft's poor credibility.

My Xbox 360 freezes constantly even when I put in a brand new game. The Xbox offers no reason for the freeze and many times it has made my TV screen go completely green. My games scratch and I am out the $300+ that the system cost and the games and other hardware I have purchased for the Xbox.

I ordered an Xbox 360 Elite bundle and received the Arcade bundle. I can only speak to people with heavy accents on the customer support line and it is difficult at best to understand. I was told that they would expedite a new one and confirm with an email, but nothing has been sent. No email. I can't seem to get an American on the phone.

Our Xbox 360 Console works fine. We have over 50 different Xbox 360 games that work fine. We purchased Xbox Microsoft Indiana Jones 2 and it will not work with our system. I went back to the store of purchase and exchanged the new game and tried it and again the system will not play the game. After quite a few hours on the phone with the help line, they told me that I need to update my system (which they had for repair in October 2008) and I would have to pay $99.00 for the repair. If every other game I have and some new games included work on the Xbox and they sold The Indiana Jones Xbox 360 game this Christmas, why does it not play? It is false advertising to sell a game that will not play on your system. They are claiming that there is something wrong with my system. I exchanged the game twice, and other new games work. Why should I have to pay $99.00 to have a repair when every other game works?

I picked up an Xbox 360 for a gift. It worked fine on start up after purchasing. I wrapped the Xbox for Christmas. Now on start up the first time, I got the three red lights of death referred to online as the three red rings of death. After checking around, I found that it was a manufacturing issue and Xbox wanted $140 to fix the issue with their faulty product. I think they should have a recall on all the items sold with this issue or reimbursement of all costs for the system.

The Xbox 360's are going up in smoke, again! Within a month of falling out of warranty, my son's Xbox failed. Red circles of death (E74). When we started researching what to do, we found that, so far, there is a return rate for the units between 53-58%. The computer industry prides itself in keeping the rate below 13% -15%. The unit overheats when the games designed to run on it uses extensive graphics. The motherboard begins to flex and the internal cooling fan which uses a pressure bracket to hold it on to the motherboard fibrates and flexs. The motherboard causes a system failure which sets off a chain of events that causes the fatal red ring of death, which means the unit is dead in the water until repaired; a failure that Microsoft will repair out of warranty for another $199. Basically, they resell you a refurbished unit that costs the same as a new one.

I rushed out when the Xbox 360 was released. We had it less than a month and the 3 rings appeared. To make a long story short, it was sent back to Microsoft 3 times. Two weeks ago, I threw it in the dump. On Dec. 11, 2009, I purchased a new Xbox (black one). I gave it to my kids for Christmas early. We opened the box and noticed there was a small crack on the top of the console and there was a moving piece on the inside. I contacted the store that I bought it from and they said they couldn't do an exchange and that I would have to contact 800-4-myxbox. Here we go again.

Xbox 360 Elite System console is experiencing the 3 light red ring of death denoting hardware failure. It's four days before Christmas and I'm expecting family to come over and now I have no entertainment for a house full of kids and 24 inches of snow outside.

I sent my Xbox 360 in for repair December the first. I was told that it would be returned in two to three weeks. It’s now been three weeks. I have called to check the status and have been told that it has already been sent out. So I waited, called back, and was told the agent was mistaken. I was promised the Xbox will be returned before Christmas, which now seems very unlikely since it would have to be sent out by today to make it here. This is my 3rd Xbox 360 I have sent in. They gave me these: Service Request Number ** and Console Serial Number **. Hopefully you guys have better luck getting an answer on why my repair is taking so long and where my repair is. Thank you.

Every Xbox 360 breaks within a month, destroys the game CD by marking it up as it spins (& they can't be returned) making them unreadable by the Xbox or dies from the red rings of death. All these symptoms have happened within a month & sometimes right out of the package. Microsoft are criminals, because they know that this is happening for years now. Their only fix to the situation is to send your Xbox to them for fixing. Who the hell wants to deal with that? When you buy something & you're excited to play it, you don't want to pay to send it to the company for fixing that takes over 6 weeks. And when it comes to ruining the game discs, they also know about that & are willing to replace certain ones that they list on their website. It's just the ones no one plays or buys, & it's $60.00 a game with tax. Between my self & friends, we have gone through 8 Xbox 360s & 14 games unreplaced. Microsoft should be sued & arrested for criminal actions.

My son's Xbox has 3 flashing red lights. The first time it happened, we sent it back to be repaired while it has happened again. I went online to fill out a repair form and was informed the charge would be $99.00, which is ridiculous. I paid $500.00 in good faith for their product which they cannot stand behind. I sent an email to them complaining about the fee, and support emailed me back advising me to contact customer support and have issue escalated. When I called, I got a person in India, who just keeps reading the script while offering no support whatsoever. I have written three e-mails complaining about their lack of customer support. If we as consumers stop buying their product, I am sure their customer services will improve greatly. It is a shame when a company doesn't care about their customers and care more about the bottom line.

We purchased an XBox 360. It got the red ring error after two years (the length of the warranty). We contacted Microsoft and they said they could not fix it because it was outside of the warranty. We sent it to get looked at to see if it could be fixed but no electronics specialist could. Then we heard that Microsoft was allowing people to send their product back to get it fixed. We sent it back and after 2 weeks, they sent it back to us and said they wouldn't fix it because we voided the warranty.

I bought my son the Xbox 360 4 years ago. Last year, the machine developed the red circle and would freeze. When I call, they quoted a price of $129 to fix. That's when I told them that I knew that they were fixing it for free. They agreed and did repair the equipment. Now a year later when the warranty on the works expires, the machines broke down again and they told me they could and would not help unless I paid the $120.00 because it was out of warranty again. What's the sense in paying all that money if every year we will have the same problem. I don't have that kind of money, and if they know that the machine is no good, why not issue a recall. I don't know where else to go with this problem.

I purchased a PlayStation 1 and 2 and I was never disappointed. When the original Xbox was released, I still was not impressed. However, when they released the 360, the graphics and the game selection both seemed very intriguing to me. I purchased a used one out of a second hand pawn shop, my mistake, expecting it to eventually break down. It was used; you can never expect refurbished or used equipment to work like it is new. We should all know this. Well maybe 3 or 4 months down the road, it stopped reading the disks like I expected. Obviously, I can't go get it replaced as I didn't get a warranty, understandable.

I have had the Xbox 360 for 2 years - no problems - almost made it to 3 years but in October, had the 3 rings of death. I contacted Xbox, printed the label and sent it back. I received the new one in 3 weeks as promised - there were things rattling around on the inside of the console - and the fan did not sound normal when it ran. Next, it ate one of my son's games, and he stupidly ruined another game by using it to pry the 1st game out of the tray (he is 10). The console now shows 1 red ring and says e 6 something ... For three days, I have been trying to print out a new shipping label to send this back. I've been on the phone too many times to count, also in the same time period to no avail. I asked them, "Why can't I go to UPS and send it back on my own and pay for shipping?"

I would like to complain about the terrible customer service with regard to the Xbox 360. Our Xbox 360 broke on the Canadian Thanksgiving and all seemed well as they said it would be returned in 2-3 weeks. We patiently waited for the time that was given and before you know it, 2 weeks is upon us. We continued to wait, but 3 weeks also came and went. We decided to give the repair a little longer as we thought they may just be slightly behind, but it still never came. After 5 weeks, we decided to call and see what the hold up is. Nobody could give us an answer. They said they needed to wait for a response from the repair station.

I am completely appalled by this whole issue. I was there for both the launch of the original Xbox and the 360, waiting in line in the freezing cold overnight for 14 hours on both launch days. I have been a pretty loyal customer to Microsoft throughout their little venture into the gaming market, which I can now see has been a mistake.

It's the same complaint that everyone else has about repairs to the Xbox, a nightmare with the website and customer service. I didn't read all of the complaints but, my issue is that when the Xbox was returned to us, it was cracked and still does not work. I bought the Xbox for my autistic son's birthday in May 2009. I'm going to get him a PlayStation3 for Christmas and Microsoft can, well, you know what they can do.

My son has had his XBox 360 for almost 3 years now; absolutely no problems with it until 2 weeks ago - the red ring of death. I contacted Customer Support and placed a repair ticket with them. I could not print out the label. It stated that I should call Customer Support, which I did. The person on the phone was almost impossible to understand and I could tell that he had no clue as to what to do. He told me that I should be receiving an email within 24 hours that would contain the shipping label for me to print. It never came. I called Customer Support yesterday and explained to them the situation. After exactly 52 minutes on the phone with them, they took my email address and told me that I would receive an email within 6 hours with a UPS label that I could print out. Guess what? 24 hours later, no email. And now, when I go to the XBox website to check on my repair status, it tells me that my reference number does not match my zip code and it will not give me any information.