Xbox Reviews

I am on my 2nd Xbox 360. The first one was a refurbished pro system, and started freezing within a year. I ended up getting another (used) Xbox 360 elite. I have had it for a year or maybe a year and a half and it is now freezing too, way more often than my old one did. Microsoft creates faulty systems so they can charge you to fix it. It's not right. Once this 360 goes, I will never buy another 360 ever again, and unless Microsoft changes the way they are doing things, I'll boycott the business entirely. It's complete ** to create a system and charge hundreds of dollars for it when it won't last but a year or two. I know that games are demanding, much more intense processors, and what not, but you can figure out how to properly cool your systems to avoid overheating, red rings of death, and freezing. Nintendos will work decades later.

I brought an Xbox 360 three months ago. In one month and it was broken. I don't know why or how. I live by myself. I work nights and I don't play it as much as I should. Now, I was loyal enough to buy one. Will I get what I paid for or am I to never trust Microsoft again?

Since it was new, our XBox360 console has repeatedly overheated and stopped working. Now we get an E74 error and the lower right red ring glows red. Console is dead. The only way we can get the console going again is to pay Microsoft or a repair person to "fix" the problems with no warranty or guarantee that it will continue to work in the future. This is a defective product and Microsoft is well aware of it.

I have had my XBox for several years and have recently received the red lights on the front to indicate that the system has overheated. It has gotten to the point that after 8-10 minutes, the system will power off and flash 2 red lights at me. It's ridiculous that Microsoft knows about this issue and still refuses to recall the systems or at least repair them for free. Even when you do send it in for repair, there is still a chance that the refurbished one they send you will go out after they "fixed" it.

I had a brand new XBox, had it for 2 weeks, scratched a new disk. I called customer service and they claim it is world class service. They asked me to send in the console for 2-3 weeks for repair, however, it is their policy not to replace the disk which costs $60. I highly suggest anyone considering purchase of the XBox 360 to be warned about the low class customer service and lack of replacement costs associated with the damage the box causes. I've had a Wii system for 3 years with absolutely no problems. I'm sticking with Wii and suggest you all do too...much better product!

My son's Xbox gaming system broke, just like the countless others that have swamped the Internet with complaints. I paid $300 and within 14 months have been quoted a repair (by Microsoft) for $120. They are well aware of the design deficiencies with this system, yet they continue to market this console and also make millions from said repairs. Is this company too big to be made to do the right thing? I needed to voice my displeasure, and I'm so thankful that you, guys, are here to lend an ear. Thank you for your time.

I downloaded a free trial of a game, Fable 2, and the free trial of the 2 expansions. I liked it, so decided to buy the full version. I was able to get a copy of the "Platinum Hits" edition, which comes with the two add-ons free. However, when I tried to play the add-ons, it only let me have access to the free content. I was unable to progress any further. I concluded that maybe I was wrong, and the 2 add-ons were not free on my version, so paid Microsoft Points to buy and download them. The game even took the time to download the content, which was supposed to be on the disk already. Afterwards I could access the content fine, so it fixed the problem.

I have now purchased 2 Microsoft point cards for X-box live. I purchased the cards, took them home, my son put in the code, and it says the code has already been used and can't be used again. At both times I had my receipt and the card. I called X-box live customer service and was told there was nothing they could do. The second time they said they "investigated", but didn't even ask for a copy of my receipt or the card. I am wondering how often this is happening to others?

The Xbox 360 I bought had a warranty. As soon as the warranty expired, the Xbox 360 drive door started sticking and it’s very hard to get it to play a game. You have to cut it off and on thirty times to get the games to play.

On 8/03/09 I purchased an Xbox 360 Elite from Toys R Us in Elizabeth, NJ. I purchased the Xbox service contract, I have yet as of this date to receive my service contract despite calling and getting an automated system, sending letters including my paperwork and receipts, and emailing Microsoft. My Xbox just stopped playing my discs 3 months ago and I haven't been able to play so I'd like my service contract starting from the date I received it and a new Xbox for Microsoft's failure to honor it and avoiding me all together.

My Xbox 360 stopped reading discs. It was under warranty, so I had it repaired. A refurbished Xbox was sent back instead of a fixed one, and two months later the Xbox they sent me stopped turning on. I called tech support to see if they would cut me some slack on the repair cost (because now my warranty is up) and they would not budge. They appear to be used to these failures. I have no Xbox. As a college student, I cannot pay the hundred dollar repair cost right away.

Bought Xbox was told about warranty and that other than the red rings, which are suppose to be covered under a three year warranty, everything else is a year. Well in about 2 years, the Xbox went from the normal green to red and then shut down. They told me it will be close to $200 for repair. I tried to explain to the rep who I could barley understand that It should be covered under the red ring warranty. He gave me a run around and tried to tell me because this happened with this and that. So basically my red ring issue is not covered. That is not stated in the warranty. Xbox is a rip off. You buy their product and granted with a warranty, then when you need them, they weasel out of their promise making you pay ridiculous fees for repair when you can get a new one for a few dollars more.

While playing Call of Duty on XBox 360, the console made a loud noise and the game quit playing. It now will not read the disk. We contacted Microsoft and it is not "their policy" to replace games from publishers other than Microsoft. Game and console were purchased November 2009 and are still under warranty.

I bought the Xbox 360 Pro (60 GB) for my kids for a Christmas gift in 2008. Shortly after we had it, my boys started complaining that it wasn't always reading the disc. It would say "open tray". I just thought maybe the disc was dirty or scratched, but it started to happen more frequently and even to brand new games. Most recently, my boys rented Madden 2010 and it played fine the first weekend we had it. When they went to play it the following weekend, it would not play at all. It just kept saying "open tray". Since that point, it will not read any games.

I am shocked to see the number of complaints related to the Xbox 360. My son had his Xbox repaired/replaced and the hard drive was lost in the process. After numerous calls, I am getting the same bad answers. They are continually trying to refer me to an "escalation Specialist" who does nothing but make arguments without logic. The end result of all my calls are the escalation specialist saying they will check into searching for the hard drive and say they will call within 24 to 48 hours.

I bought Xbox 360 elite hard drive would not work. After numerous phone calls made me pay to ship it to them. 3 weeks still no new hard drive going to try and get reimbursed for shipping.

I have paid $45 for the game Modern Warfare 2. After paying hundreds of pounds for my Xbox to find that Microsoft allow people to hack and cheat on the online game, these I believe are purposely put in by Microsoft to ensure more people out and play the game. Don’t they earn enough money? Why spoil what was a good game? Microsoft disgusts me and I recommend to everyone to not buy or use their products. Fight back against this horrid machine that is Microsoft and do not buy any of their goods, only then will they realize they can’t rip people off like they do.

Well, let's just say that I have solved the issue of the Xbox 360 console (red light) problem. As far as I know, Microsoft has had this problem since the Xbox 360 came out. It only took me 8 minutes to resolve the issue, four steps at home, and I have never played a game or nothing before until I solved this issue. I'm letting Microsoft know I can resolve the problem of this matter so Xbox 360 can get on with making this console a better and ratings will go up up and away.

We bought an X-Box 360 for our son last Christmas of 2007. We paid almost $400 dollars for this product. The X-box is no longer working I complained about the product. They did not want to help me with the situation. They wanted me to pay $120.00 to get if fixed. I feel the X-Box should last a lot longer than that. I also contacted KCRA to help me with the X-Box problem. I spoke to Margaret at KCRA she got a hold of Microsoft. The only thing they offered was a $20.00 discount. I feel it should be free since the item is only 2yrs old.

My son's Xbox 360 hasn't worked hardly since we have owned it. It worked for about 3 months after my son got it for Christmas two years ago. I finally found someone to look at it. They fixed it, worked for about 2 months and has quit again. It has the red around the button. Just totally dissatisfied with the product. We have since got a Wii, but we have a very expensive console that doesn't work.

My son's Xbox 360 received the red ring of death. After extended time trying to figure out Xbox website I was able to make a repair order. I sent in the console. I received it back two weeks later. My son plugged it in to find out they had done nothing. All along my repair status had shown system fixed and mailed back to me. So I called the 800 number to get switched around numerous times and have them tell me in fact it was repaired.

Over the past few years, my son's Xbox has been suspended out of the blue. Each time this happened, I called the Xbox Customer Service line and got the runaround about how they do not have to disclose what the issue is. I know for a fact the profile online is not inappropriate, because I set it up with my son. However, they stated they simply can shut down service whenever they feel appropriate. When the suspension is released (usually 1 week), it is supposed to delete the profile area that was in violation. Each time he logged back in, there is no deleted/erased area of the profile. He changed nothing and went back to gaming.

I have bought three Xbox 360's in the last year and a half. The first one I owned was bought brand new, and was permanently banned from Xbox live right after the year warranty expired. I complained with the BBB, and contacted Microsoft many times about this. I have never broken the Xbox live Terms of Use rules, but they said that I did and refused to tell me what I did or why I was banned. I then bought a used Xbox; it broke within 3 weeks after Microsoft had "fixed" it. The third Xbox I bought again was brand new, but I did not register it online with the serial number. This Xbox was banned about 2 months after buying it, and again they would not tell me why. I tried to register the Xbox online to have it sent in, but they said that the Xbox had already been registered, which is untrue. Xbox and Microsoft are high-class scam artists. They do not even remotely care for their customers as long as they continue to pay. Do yourself a favor and by a Playstation.

Three red lights, over heating and errors. I bought it for my son but he can't play with it.

I am on my 3rd Xbox 360 console, and we only play it a few hours on weekends. We keep experiencing the three light malfunction and have to send it back for a replacement. The last time we just bought a whole new console because Microsoft has a policy of making the consumer pay for the shipping and handling to return their faulty merchandise.

My husband and I stood in line for hours in the freezing weather all night for the launch of the Xbox 360. We purchased the extended warranty and registered the machine. Shortly after he got the RROD. We sent it back and finally after 4 weeks he received a refurbished console, all seemed to be going well then once again another RROD. Once again we called the Xbox support and sent it back. This system seemed to last a little longer, he was happy. Then again the RROD.

I am writing to complain as I have bought over 4 Xbox 360's and each one has caved. I recently bought one at Christmas and now this does not work. Therefore the online membership I have is wasting away and I am very disappointed as I love playing the new mw2 game online. I hope that my Xbox will be replaced as it is a disgrace to find that each time I have bought a new Xbox, it has failed. I think that you should put more effort into making the console more durable to game playing.

Bought an Xbox 360 in December 2006. I had a problem a few months after purchasing the system. It was scratching all my games. Unfortunately, I don't read manuals and I knew nothing about the 1800 Xbox number until after a year was up. My system after about a year and a half would get a white error screen stating in 10 to 15 different languages that I'd need to put my game in an XBOX 360 console. I guess my system forgot what it was.

This is the 3rd console I've purchased from Microsoft. The first was so expensive that I could not afford the warranty. It failed just outside the 90 days. I threw it in the trash. Months later, they upped the warranty from a paltry 90 days to a year in response to overwhelming problems with their product. The 2nd one failed outside the year warranty then I purchased a third. This one too is failing, with only a month and a half outside the year warranty. The year warranty is $129 and repair is $100. The base console is only $149! In addition, they do not offer any authorized repair centers that I know of. The problem they fix could be free yet they do not offer to look at the console first. To date, I have spent well over $10,000 on console peripherals and software with them yet and have received very little way of customer support!

Okay, my mom had purchased an Xbox 360 Elite on the Christmas of 2008. Exactly one year and one day later, my Xbox broke down reporting the E74 error on Dec 26th. I have come to understand that this is a video error and that this may very well be Microsoft's fault. Seeing as there is an extended warranty to three years for this, I shipped it in and was told three weeks. Okay, three weeks came and I had not received an Xbox 360. I called and was told that they have it and that it is "just sitting there." At this moment, I decided to tell them that this is causing me too much time and that my Xbox live is about to run out. They told me that they would send with my Xbox a one month card and after that the conversation ended.

This is regarding the defective products called XBox 360 made by Microsoft. I've paid for 3 of these the last few years and each one has broken down the same way. About 13 months after purchasing these consoles, they've gotten a red ring and stopped working. From what I've seen this is happening to almost everyone who has brought one. Microsoft should make a recall or they should either stop selling them until they fix this persistent defect or they should reimburse everyone who has bought one of these defective consoles. Please do something as they're getting away with selling faulty consoles to the paying public.

Red ring of death. First one, I bought for my teenage son when they first came out. Was fine for a while (don't know exactly how long it lasted, doesn't matter anyway). Had a bunch of games purchased within that time frame of course. Was convinced by online forums that this problem was fixed now. Bought a latest and greatest with a newer year stamped on it that was later than the year of the first one and was supposed to be a post-problem model.

I sent my Xbox for repair and they sent me a totally different Xbox. I had the Xbox pro and received an Xbox 360 and they told me that there was no difference. I then noticed on my credit card that I was billed a second time for my Xbox live account. I have spent 3 days on the phone to attempt to solve the issue only to be told that my call will be escalated and I will receive a call in 24 hours. Still waiting. I was billed twice for the service when complained. In order to get the refund for my second order, had to cancel subscription that was already paid for 1 month prior.

I have an Xbox 360 that has already been through the "red ring of death" repair and has now again developed a critical problem with screen freezing during play. I can not even play any games because they freeze within minutes of playing them. Microsoft is now making another $100 off of me after paying almost $400 for their product in the first place.

I bought my X-box 360 on 04/04/07. I am now sending it back for repair for the third time. This product is a lemon. Microsoft should send everyone's money back,

I have bought five 360 brand new. On the first 2 CD players stopped working. I tried to send one back to Microsoft. They argued with us on the warranty. The first one was out of warranty but second was still under it. No matter what we said they didn’t believe. Finally, they said they would send us a box and they would repair it but the box never came. On the third Xbox 360 thought three red lights. We took it back to the store we got it from. Also had bought a warranty from store and they replaced it. No questions asked. Now the last two system have thrown e74; one of them is the replacement from the store that just the system the controller aren't much better brand new.

We are a military family stationed in South Korea. Our Xbox 360 got the ring of death. It is no longer working, so we called in to have it repaired since it is still under warranty. They told us that their system does not recognize a military APO address and that they could not return the fixed Xbox 360 to that address. They in turn asked us to give a family member's address stateside and they will ship it to them and then they could pay to have it shipped to us. We have done this return with them before and they emailed us a shipping label that already had the postage paid and then you just take it to a UPS store.

I signed up for one month of Xbox live membership in June, 2009. Later that week, I went onto their website and choose not to renew membership every month. Just this week, I contacted my bank and found that they have been charging me $7.99 every month since then. When I asked for a refund, they denied me. I was on the phone with one representative and canceled my subscription. At that time, she told me that my account was canceled. As I further inquired about my possible refund, I spoke with her supervisor and it was revealed that they were going to charge me again in February.

Last year I called Microsoft and told them to stop automatically billing my credit card because my credit card was cancelled. I wanted to use a prepaid card to pay for my 1 year x-box live service instead of my credit card. They reactivated my service without charge. This year, when my service ran out, my account got suspended because they tried to charge the same credit card I told them was cancelled. Because of this, I have a pending charge of $49.99 that must be paid before I can reactivate my account. I called them up to use the prepaid card to clear the pending charge but they will not accept it. I cannot activate my account because they did not listen to my request to turn off automatic renewal.

We like our XBox 360 and it works great. I signed up for XBox Live and Netflix. It didn't work well. They signed me up for auto renewal on a monthly subscription and I went to the website to try to turn it off and couldn't. I called XBox Live, they canceled my monthly account I just opened that day. They kept the money I had paid for a month. I'm very unhappy.

I purchased an Xbox 360 back in December of 2007. I had it for roughly 1 year and then the console would not load and showed an error message and weird characters everywhere on the screen. Luckily it was under warranty. Unfortunately, Microsoft could not fix the problem so instead of sending me a new one, they sent me a refurbished Xbox 360 console. After receiving it, I noticed that there was something loose inside, moving freely as I turned the console around and around. I figured it wasn't anything.

The x-box creates a ring on any game we try to play. The console states "disc needs to be cleaned'. We just bought Modern Warfare 2 not an hour ago and we can't play the game due to the console malfunction. Previous games are ruined with a ring "scratch" on all games we have purchased. This is getting to be very expensive. I'm extremely disappointed.

I got the 3 rings of death on the x-box 360.

I'm not one to write about things like this but I believe that X360 is actually trying to get on the customer's bad side. I bought the Xbox 360 console when it first came out, but there was a lot of problems with the console like "disc is dirty, please clean disc" when the game was brand new. But I learned to save the games as frequently as possible and do scenarios over again. It was inconvenient but not enough to get all crazy about. Then I got the 3 rings of death. I obviously called Xbox and told them the situation. They informed me that my Xbox was out of warranty and that I had to pay $120 for repairs over the phone and advised me to do it online because the price for the same repair would cost me only $99.99.

I purchased a XBox360 console and it broke down. My console is flashing three red lights (three rings of death). I sent the console to Microsoft for repair and it was returned to me unrepaired. My console is covered under warranty. I called Microsoft and spoke with a floor supervisor and he promised that my console would be repaired. I sent it back and now they are telling me that it will be sent back to me unrepaired again. They have a no tampering policy, but in the warranty under column C, it states that under the Exclusive Remedy: During the Warranty Period and subject to applicable law, Microsoft will, at its option and as your exclusive remedy for breach of this Limited Warranty or any implied warranties, repair or replace a defective Xbox Product. I purchased my XBox360 console before they lowered the price. At the time of purchase it cost me over $300, now they are only $199.99. I feel that by me purchasing the product before the lowered price, Microsoft should repair or replace my console.

I was told my Xbox 360 could not be fixed because it looks like it has been tampered with. Apparently Microsoft needs to redefine tampered because I messed with nothing on the inside of the Xbox, I only took off covers and do custom paint jobs for people to at least have some gas money. I sent my Xbox in hopes of getting a minor problem fixed. Now, I have to get it fixed by other means. You would think we pay them to fix it but once you break their rules, there's no hopes of getting it fixed. I spent a great sum of money for entertainment. Now, it's worthless.

i had an Xbox 360 bought for me, which after 11 months, showed an E74 code. So I went online, booked a pick-up, and a service repair, which went smoothly. Then I received a brand-new console 2 weeks later, as they couldn't repair the old one. When I opened the new one and plugged it in and tried to go online, bearing in mind this was within the space of 5 minutes of opening it, it showed up that my console was banned for Violations Of Terms of Use?

Once again my x-box broke exactly one month and two weeks past the wonderful 90 day warranty they give you on repair. They said that they would give me a one year warranty after I paid $100 to have it repaired again. Why should I pay more money for something that is guaranteed to just break again and again. I will never buy x-box product ever again. I will stick with the PS3.

I bought an Xbox 360 console for my son approx. 1 1/2 years ago. It has been serviced once already under warranty. Within 5 months, the console hard drive went bad (Nov 2008). Since then, they have lost my original hard drive, even though I have receipt that repair center received it. They agreed to send me a new one in its place. This was Jan 3, 2010, and still, I have not received a hard drive. The tracking information given to me via FedEx has not been received as of yet by FedEx for delivery.

I got an Xbox 360 about 3 years ago for Christmas. As the RROD was happening to everyone around me, I had yet to get it. Finally about 3 weeks ago as I play, my Xbox freezes. I restart it and find myself with a RROD. I did more research and found that the problem was with the ram of the Xbox due to a faulty solder.

We bought 1 year of X-Box live, went through all of the updates, went to the marketplace to buy Castle Crashers, a game that you can only get by downloading from X-Box Live. So we click on the game, it says 560 points, and it says to buy it you need to buy marketplace points and to click here to buy points, so under the game we click to buy points. We bought the points via debit card and the payment is processed; we had to buy 1000 points even though the game is only 560. So then we had to go back to the game and when we went to buy, it everything looked the same. It still said 560 points and that we had 1000 available, but it wouldn't let us buy it. It said it cannot connect to X-box live, so we tried 3 more times because live was working on everything else.

I purchased an Xbox 360 about 9 months ago and I'm already having several issues with the unit (Xbox 360), the most severe of which is that the unit fails to load or read disks. This is pretty unpleasant considering the Xbox 360 cost about $400. I'm still under warranty, but this should never happen with a video game system that you spent this much money on. I still have a Sega Master System that still works to this day that is over ten years old. Needless to say, Microsoft should replace Xbox 360 failures at the location of purchase free of charge.

Xbox 360 keeps breaking. It's the third time since purchase and they keep trying to make me pay. My children and husband are very saddened by this. We saved money for the purchase and now it is all gone. My son used to be rewarded by getting to play and now he does not even try.

I sent in my Xbox 360 about a month ago for repair due to three red rings. I received a refurbished one after about 3 weeks of no gaming (which was expected). This refurbished one has quit on me in less than a week and it's freezing up. I've gone through every troubleshooting step that I've read online and by calling Microsoft. They have no idea what they are doing and don't know English. They put me through the same steps even when I explained to them that I have already done it. I don't want to go another three weeks without my Xbox 360 due to Microsoft's poor credibility.

My Xbox 360 freezes constantly even when I put in a brand new game. The Xbox offers no reason for the freeze and many times it has made my TV screen go completely green. My games scratch and I am out the $300+ that the system cost and the games and other hardware I have purchased for the Xbox.

I ordered an Xbox 360 Elite bundle and received the Arcade bundle. I can only speak to people with heavy accents on the customer support line and it is difficult at best to understand. I was told that they would expedite a new one and confirm with an email, but nothing has been sent. No email. I can't seem to get an American on the phone.

Our Xbox 360 Console works fine. We have over 50 different Xbox 360 games that work fine. We purchased Xbox Microsoft Indiana Jones 2 and it will not work with our system. I went back to the store of purchase and exchanged the new game and tried it and again the system will not play the game. After quite a few hours on the phone with the help line, they told me that I need to update my system (which they had for repair in October 2008) and I would have to pay $99.00 for the repair. If every other game I have and some new games included work on the Xbox and they sold The Indiana Jones Xbox 360 game this Christmas, why does it not play? It is false advertising to sell a game that will not play on your system. They are claiming that there is something wrong with my system. I exchanged the game twice, and other new games work. Why should I have to pay $99.00 to have a repair when every other game works?

I picked up an Xbox 360 for a gift. It worked fine on start up after purchasing. I wrapped the Xbox for Christmas. Now on start up the first time, I got the three red lights of death referred to online as the three red rings of death. After checking around, I found that it was a manufacturing issue and Xbox wanted $140 to fix the issue with their faulty product. I think they should have a recall on all the items sold with this issue or reimbursement of all costs for the system.

The Xbox 360's are going up in smoke, again! Within a month of falling out of warranty, my son's Xbox failed. Red circles of death (E74). When we started researching what to do, we found that, so far, there is a return rate for the units between 53-58%. The computer industry prides itself in keeping the rate below 13% -15%. The unit overheats when the games designed to run on it uses extensive graphics. The motherboard begins to flex and the internal cooling fan which uses a pressure bracket to hold it on to the motherboard fibrates and flexs. The motherboard causes a system failure which sets off a chain of events that causes the fatal red ring of death, which means the unit is dead in the water until repaired; a failure that Microsoft will repair out of warranty for another $199. Basically, they resell you a refurbished unit that costs the same as a new one.

I rushed out when the Xbox 360 was released. We had it less than a month and the 3 rings appeared. To make a long story short, it was sent back to Microsoft 3 times. Two weeks ago, I threw it in the dump. On Dec. 11, 2009, I purchased a new Xbox (black one). I gave it to my kids for Christmas early. We opened the box and noticed there was a small crack on the top of the console and there was a moving piece on the inside. I contacted the store that I bought it from and they said they couldn't do an exchange and that I would have to contact 800-4-myxbox. Here we go again.

Xbox 360 Elite System console is experiencing the 3 light red ring of death denoting hardware failure. It's four days before Christmas and I'm expecting family to come over and now I have no entertainment for a house full of kids and 24 inches of snow outside.

I sent my Xbox 360 in for repair December the first. I was told that it would be returned in two to three weeks. It’s now been three weeks. I have called to check the status and have been told that it has already been sent out. So I waited, called back, and was told the agent was mistaken. I was promised the Xbox will be returned before Christmas, which now seems very unlikely since it would have to be sent out by today to make it here. This is my 3rd Xbox 360 I have sent in. They gave me these: Service Request Number ** and Console Serial Number **. Hopefully you guys have better luck getting an answer on why my repair is taking so long and where my repair is. Thank you.

Every Xbox 360 breaks within a month, destroys the game CD by marking it up as it spins (& they can't be returned) making them unreadable by the Xbox or dies from the red rings of death. All these symptoms have happened within a month & sometimes right out of the package. Microsoft are criminals, because they know that this is happening for years now. Their only fix to the situation is to send your Xbox to them for fixing. Who the hell wants to deal with that? When you buy something & you're excited to play it, you don't want to pay to send it to the company for fixing that takes over 6 weeks. And when it comes to ruining the game discs, they also know about that & are willing to replace certain ones that they list on their website. It's just the ones no one plays or buys, & it's $60.00 a game with tax. Between my self & friends, we have gone through 8 Xbox 360s & 14 games unreplaced. Microsoft should be sued & arrested for criminal actions.

My son's Xbox has 3 flashing red lights. The first time it happened, we sent it back to be repaired while it has happened again. I went online to fill out a repair form and was informed the charge would be $99.00, which is ridiculous. I paid $500.00 in good faith for their product which they cannot stand behind. I sent an email to them complaining about the fee, and support emailed me back advising me to contact customer support and have issue escalated. When I called, I got a person in India, who just keeps reading the script while offering no support whatsoever. I have written three e-mails complaining about their lack of customer support. If we as consumers stop buying their product, I am sure their customer services will improve greatly. It is a shame when a company doesn't care about their customers and care more about the bottom line.

We purchased an XBox 360. It got the red ring error after two years (the length of the warranty). We contacted Microsoft and they said they could not fix it because it was outside of the warranty. We sent it to get looked at to see if it could be fixed but no electronics specialist could. Then we heard that Microsoft was allowing people to send their product back to get it fixed. We sent it back and after 2 weeks, they sent it back to us and said they wouldn't fix it because we voided the warranty.

I bought my son the Xbox 360 4 years ago. Last year, the machine developed the red circle and would freeze. When I call, they quoted a price of $129 to fix. That's when I told them that I knew that they were fixing it for free. They agreed and did repair the equipment. Now a year later when the warranty on the works expires, the machines broke down again and they told me they could and would not help unless I paid the $120.00 because it was out of warranty again. What's the sense in paying all that money if every year we will have the same problem. I don't have that kind of money, and if they know that the machine is no good, why not issue a recall. I don't know where else to go with this problem.

I purchased a PlayStation 1 and 2 and I was never disappointed. When the original Xbox was released, I still was not impressed. However, when they released the 360, the graphics and the game selection both seemed very intriguing to me. I purchased a used one out of a second hand pawn shop, my mistake, expecting it to eventually break down. It was used; you can never expect refurbished or used equipment to work like it is new. We should all know this. Well maybe 3 or 4 months down the road, it stopped reading the disks like I expected. Obviously, I can't go get it replaced as I didn't get a warranty, understandable.

I have had the Xbox 360 for 2 years - no problems - almost made it to 3 years but in October, had the 3 rings of death. I contacted Xbox, printed the label and sent it back. I received the new one in 3 weeks as promised - there were things rattling around on the inside of the console - and the fan did not sound normal when it ran. Next, it ate one of my son's games, and he stupidly ruined another game by using it to pry the 1st game out of the tray (he is 10). The console now shows 1 red ring and says e 6 something ... For three days, I have been trying to print out a new shipping label to send this back. I've been on the phone too many times to count, also in the same time period to no avail. I asked them, "Why can't I go to UPS and send it back on my own and pay for shipping?"

I would like to complain about the terrible customer service with regard to the Xbox 360. Our Xbox 360 broke on the Canadian Thanksgiving and all seemed well as they said it would be returned in 2-3 weeks. We patiently waited for the time that was given and before you know it, 2 weeks is upon us. We continued to wait, but 3 weeks also came and went. We decided to give the repair a little longer as we thought they may just be slightly behind, but it still never came. After 5 weeks, we decided to call and see what the hold up is. Nobody could give us an answer. They said they needed to wait for a response from the repair station.

I am completely appalled by this whole issue. I was there for both the launch of the original Xbox and the 360, waiting in line in the freezing cold overnight for 14 hours on both launch days. I have been a pretty loyal customer to Microsoft throughout their little venture into the gaming market, which I can now see has been a mistake.

It's the same complaint that everyone else has about repairs to the Xbox, a nightmare with the website and customer service. I didn't read all of the complaints but, my issue is that when the Xbox was returned to us, it was cracked and still does not work. I bought the Xbox for my autistic son's birthday in May 2009. I'm going to get him a PlayStation3 for Christmas and Microsoft can, well, you know what they can do.

My son has had his XBox 360 for almost 3 years now; absolutely no problems with it until 2 weeks ago - the red ring of death. I contacted Customer Support and placed a repair ticket with them. I could not print out the label. It stated that I should call Customer Support, which I did. The person on the phone was almost impossible to understand and I could tell that he had no clue as to what to do. He told me that I should be receiving an email within 24 hours that would contain the shipping label for me to print. It never came. I called Customer Support yesterday and explained to them the situation. After exactly 52 minutes on the phone with them, they took my email address and told me that I would receive an email within 6 hours with a UPS label that I could print out. Guess what? 24 hours later, no email. And now, when I go to the XBox website to check on my repair status, it tells me that my reference number does not match my zip code and it will not give me any information.

Well the problem started 2 years ago when I purchased the Xbox 360. Couple days ago, my Xbox 360 experienced the RROD. I sent the console back to Texas for repairs. I packaged the console the way Microsoft told me to do, and then some! Not a scratch or flaw on the console whatsoever when it left my residence. Guess what? After I received the console back after 2 weeks, I opened the box - nothing but pieces laying inside! I tried speaking to them by phone. That was a joke! Blew me off. Also, I fail to mention that the "tampering tape" was also pulled loose. They tried to blame this on UPS. Anyway, the console was broken by pulling the console apart, not by being crushed. I know there's nothing I can do about this situation. I'm hoping to see this problem on my local news someday. I wish I knew where Bill Gates lived. I would throw this piece of ** in his front yard or at his single wide trailer he lives in. Anyone want to buy some Xbox games? Cheap! Next time I see someone with an Xbox console at Walmart, I will have a talk with them.

I'm in my mid 40's and play 360 for a little R&R. This F-bomb 360 and my prior standard ** Xbox always break when a new one comes out, not to mention it wouldn't even play NASCAR '09 even after I purchased three of them. Coincidence or not, I think not. I think that cheap ** plans this regardless of how much you play. I think Bill Gates and staff are a bunch of manipulative losers, and probably think morale values are something that can be purchased. Well Bill, I'm not selling nor am I going to purchase anything you make anymore. As things break, which I'm sure they will, I'm switching to Mac.

I am writing to complain about the Microsoft product, Xbox 360. I am writing because I am angry. I am so tired of this inferior product. This is the second Xbox in two years. The first one got the ring of death and the company was wonderful about it because it was a manufacturer defect. They sent a replacement and now in less than a year, this one has quit working also. I am sick of this. We called tech support and they say there is nothing I can do because I did not buy the extended warranty. I was not offered an extended warranty.

I purchased an Xbox 360 in the summer of '06 with high school graduation money. After 2 years, there is the RROD sporadically, then nothing. Now about 3 years and 3 months, there is RROD for no apparent reason.

I have purchased an Xbox 360 and have been regretting that decision ever since. My first console died 10 months after I bought it and that has been my longest lived console. I have had 7 replacements, 8 overall, and not one has lived for even a year. Every time I send in the console for breaking down, they ship me another poorly refurbished console that simply breaks again. They have been completely unhelpful and when I asked for a new one, they have said to me that their warranty policy does not allow that. However, their warranty policy does allow it. I pointed that out to them, but they still simply said like a broken record that they can't. I am really tired of this and MS is being basically a corporate bully. I thought there was supposed to be a no lemon law where if you have 3 repairs, you get a new product.

My Xbox broke a couple of weeks ago for the fourth time - 3 red flashing lights (ring of death) - same problem as the previous 3 times. Xbox will not repair it again since it's just out of warranty by a few months. As a result, I downgraded my Xbox Live memberships to Silver status which is not supposed cost anything. Recently, I was reviewing my online banking info and noticed that I was charged the $7.99 for my XBox Live membership. I called support and the customer service rep told me that the only way to not get charged is to call support and that by downgrading to silver membership (which is free!), it did not mean I wouldn't get charged for the next month. It does not state this online. He told me that he would be unable to reimburse me the full $7.99 but could go ahead and cancel it for me. I told him this was not acceptable and requested to speak with someone else. He put me on hold for a few minutes and then disconnected me.

In 4/2008, I returned my Xbox360 for repair as it was out from a known issue with the 360's. It was repaired and returned to me in Nov. of '08. It was returned again for repair for the same problem. Then again in Jan. of '09 for the same problem. One week later, it went out and had to be fixed yet again. Then in Aug. of '09, it had the same problem. This time it was repaired and returned to me and lasted one day and it's out again! This is the 6th time in 16 months. This machine is broken! When does the lemon law kick in and they quit fixing it and just replace the thing? I am 48 years old and am the only one who plays this thing. Please help.

Suddenly, the Xbox 360 will not work; showing only red lights in the start button as were before they were green. I cannot play games, watch videos, nothing.

I purchased an Xbox 360 two years ago. It worked fine until a few weeks ago. The system started acting funny; the video would get all fuzzy until one day, I had no video at all. System would work and not work for a week. Shortly after, I received the red ring of Microsoft death. The system then stopped working entirely. I paid $600 for this system when it first came out and now I have to pay another $120 for them to fix.

I've invested a lot of money in the Microsoft company and with their faulty product, Xbox 360. I ended up paying for their mistake. Why? Should this product have been recalled? A company this big should be more customer-based. They said they are but why is it we have to pay for the repair of their faulty machine? And we are not talking about a few hundreds; it's much more than that, enough that any other company would recall it. Instead, we, the customers, get the privilege to pay for it.

My Xbox stopped working so I went online to begin the process to send it back to Microsoft to get it repaired. It clearly says that your credit card will not be charged until the console is repaired. Ironically the next day, my console began working again so there was no need for me to mail it back in. I just checked my bank statement tonight and guess what? Microsoft charged me $106.99 to fix the console that I never even sent them. I called to have it refunded and they gladly processed it for me. However, I'm wondering how many others out there have experienced the same problem.

I bought an Xbox 360 about a year and a half ago. I have been having problems and called customer support. They figured out it’s the hard drive going bad. I bought a new hard drive for $120. So, I put in a new hard drive. Now I get the 4 red lights and I have to spend another $120 to get it repaired. I did what they told me to do; I bought a new hard drive and now this? This is insane. How does a company not back up their merchandise? Do they have an ethics policy? My 7-year-old now can't play his birthday games that he got a week ago. I have never spent so much on something other than a car and a house.

After two years of using my Xbox360, I got the three rings of light. I got the part by mail and I fixed it. But after one year, I got the ring of death. I have 15 games that I bought at $60 each one and now I can't play them.

I contacted Xbox 360 Repair about three red lines and was told to fill out the online form and that we were under warranty for the repair. I proceeded to fill in online form to receive packaging box and it stated that we needed to provide credit card information for $99. I called Xbox again to spend two hours going around and around on the warranty of our system. This person told us that we were not in warranty, that it expired in July. It is now Aug 3. I was told to find the receipt and then file another claim.

I paid good cash for this product for my son on Christmas. Now, it doesn't work and with the down economy, I can't afford to have it fixed. A multimillion dollar company such as Microsoft should make good, stand behind the quality of their products and recall them to be fixed at no cost to the consumer. I will never buy their products again.

I have had the Xbox 360 for about 1 year and now cannot use it because of the ring of death. After purchasing many games, the box is useless. I now know that this is because of a defect from Microsoft. It would appear that the company would recall the product since it knows it is their fault. Microsoft is losing much revenue because of their failure. I am not buying any more games or paying them to fix the box. I hope Microsoft will not let the ring of death take their product to the graveyard as well.

The red light came on and hasn't been able to come off. You cannot play the game.

I am another Xbox 360 owner who has had their console fail with the flashing red lights on the front of the console. Xbox support insists that this is a normal problem and I should just go ahead and pay them to fix their problem - that console overheats and causes other hardware to fail. They will only warranty one issue of the console's overheating issue but refuses to admit that it is the cause of other hardware to fail. I have already paid for this product and I don't think I should have to pay $100.00 every year to keep it working. I have a PlayStation 2 that is still running since 2000. Maybe one day Microsoft can live up to Sony's standards.

My Xbox 360 game console has the red ring of death. The company won't fix it for free. It should be recalled. Microsoft stole my money by selling me a product that would not work over time. That is theft in my opinion.

Microsoft recently sent an update out for their 360. When my son downloaded it, his system began freezing. Funny, it was working just fine prior to the update. Of course, the warranty expired some months ago. Their suggestion was to purchase a new warranty for $119.00 and they would fix it. As I see on other complaints, they always want around $100.00 to fix any issue. How interesting. My son saved for so long to be able to purchase this system. They cost a lot of money and then you have to pay through the nose for games and Xbox Live. Someone really needs to check them out. My feelings are that you should not be allowed to take someone's hard-earned money in exchange for an inferior product, especially one that you do not obviously stand behind. Like I said, it's rather funny that all 360 "issues" can be fixed for $100 to $125. Actually, it's not funny at all - it's just robbery.

My Xbox has the red ring of death and I demand that Microsoft should fix all their problems free of charge because it's their product's fault. If they wish more products of theirs to be purchased, then make a customer satisfaction. I am very disappointed. PS3 have their consoles fixed free of charge.

I bought an Xbox 360. It took 6 months to save the money to buy one. I have a wife and 3 kids and extra money is few and far between. One year and a week later my Xbox got the 3 RROD. I have 5 other friends who have also received the red ring of death. They sent it in to get fixed, and when it came back the longest, any of those worked was 3 months. So, I opted for the self-repair of the x-clamps and thermal paste, and I got another 6 months out of my Xbox. Now it is failing for the scaler chip and also RFU. I'm not even going to bring up all the problems I have off of their Vista software. All I want is for Microsoft to make this right with all their customers.

I got an Xbox 360 Elite last year for my 18th birthday, and now, my warranty has run out. My Xbox decided to die on me, and I feel that I shouldn't have to pay for something that's over $250 and the amount of money I have spent on accessories and games to be fixed. I understand that you have changed the rule about the three rings, but mine has 1 ring, and I believe that it's either a power fault or an AV cable fault. But I have tried them on another Xbox Elite, and both power lead and AV lead worked? I don't care how long it takes for my Xbox to come back to me, but I also don't expect to have to pay for the repair. My Xbox has very sentimental value to me, as my mother bought it for me and it's the only thing that reminds me of her, as I don't get to see her as much as I'd like to. Please get back to me. Thank you very much, and I hope to hear from you.

I purchased Fight Night round 4 only 2 weeks ago from Walmart in Clermont, Florida. I have kept the game either in the system or in the case for this entire time. All of a sudden, in career mode, the system freezes and I cannot continue the game. I have tried other games and I know it is not my system. Furthermore, if Xbox would look at my name, they would have numerous conversations documented with me trying to get my steering wheel fixed. First, they sent me the wrong cord, then the right cord but the system still did not work. Then, they advised me to place my steering wheel in a box and UPS it back for repairs. I did that over 3 months ago and still have not heard anything! I have called numerous times, provided tracking numbers and still nothing heard back. So basically, they stole $200.00 from me.

I purchased an Xbox 360 and within a year it flashed the three red lights. I called Microsoft and sent it in for repair. I received a refurbished unit a few weeks later. This worked fine until 2 months later when it failed to work completely. Microsoft wants to charge me for the repair. I find it completely unreasonable. They sent me a defective product and should be held accountable for unfair business practices. It is bad enough that they make a product that is deceiving consumers, but when you call Microsoft, they send you to India where they are outsourcing employment and making it highly difficult to understand the employees, much less get a response from them that makes you think they stand behind their product.

I purchased the Xbox 360 the first day it came out and have had problems with the “ring of death.” I have sent the 360 back 6 times and each time they sent me a new one. Every one had the same problem. This time, 7-30-09, they tell me that it is not under warranty and are trying to charge me $100 to fix it. They had just sent me this 360 in October and are telling me that this is the only one I ever called about. The lady, May, refused to let me talk to her supervisor and kept using the current unit’s serial number to go by. I tried to tell her numerous times that each time I sent my 360 in for repair, they sent me a new one with a new serial number. She just insisted on telling me over and over that the unit’s serial number only came up with no history. It’s obvious she was not listening to anything I had to say. I was furious. She gave me a reference number and no other info. She stated the info would be in the computer. I informed her about the past incidents where I sent the previous five 360s weren’t there, so why would this one be? It’s not my fault they kept sending me a defective product, so I should not have to pay to get it fixed.

I have had the Xbox 360 for just over a year and now it has no warranty. It has a broken red light. I do not see why we have to pay to get this fixed when they know this is their fault. And when people spend hundreds on games, we should be refunded in some way and seeing that people had to buy games all over again because you cannot play Xbox games on 360. We have lined their pockets again. I do not think PlayStation or any other gaming company would treat customer like this. I would not advise anyone to buy their products again.

I recently purchased the Xbox 360 Elite Game of the year bundle $399. This bundle was recently announced and placed for sale in May 2009. The problem is Microsoft has placed old systems known to have problems inside the new bundles. The system that came with my bundle was 13 months old manufactured in June 2008. Microsoft is repackaging and selling hardware that they know will fail. Because of this, I returned the bundle with the old hardware and was forced to purchase all the components separately at an additional cost of more than $100.

The Xbox we purchased in February of 2008, which only gets used during school vacations and weekends, is now flashing an error code and has to be sent in for repair. I am disappointed in the quality. Of course, we are out of warranty by 5 months, so they say we have to pay $100 to get the repair which will be done using refurbished parts. I just think it is unfortunate that a $350 system does not last for a year and a half. We have many other and many older game systems that work just fine and have had no issues. This system is the newest one broken and the company is not standing behind the product. It is remarkable to me to hear all the other complaints out there and to realize that there are lots of other people in the same boat paying $100.00 for a system they paid $350.00 for a little over a year ago. What a racket.

I purchased an Xbox 360 for my son less than two years ago. I have had it broken twice now. They expect us this time to pay a $100 to get it fixed. This is unfair. I have heard the numerous complaints and I know everyone said you should have bought the extended warranty. I say that Microsoft should stand by their products better. Why should we pay over and over again, when it should work right in the first place? I will stick with PlayStation or Nintendo from now on.

I got a Red Ring of Death error that Microsoft charges $100 to fix. Now not even a month after getting my Xbox 360 fixed, I have an E-74 message. The E-74 message is caused by hard drive failure. Thank Microsoft for its cheap as ** product.

My son's Xbox 360 was returned for the same red light issues as described by others. They sent it back "repaired" today, and guess what? It's the same problem. They fixed nothing and now say they won't accept it back again because they've already "repaired" it. What gives? Why is a company with sales like theirs still popular and doing business? This is appalling.

Our family own two Xbox 360 consoles which were bought at Christmas the same year. One console belongs to me and the other to my son. My son’s console started to overheat only after 5 months, the console overheated only after 30 minutes of use. We visited the Xbox website to see what was wrong and how to fix it. Microsoft suggested to make sure the console was placed in a well ventilated area. This console has never been right.

I bought a brand new XBox 360 60gb, less than a week after I had it flashed red lights. I called Dell for an exchange and was on hold a minimum of 30 minutes in addition to being transferred 8 times. The Exchange department transferred me to the IT department who bounced me around. Each person told me something different. They would not do an exchange without a 15% restocking fee even though it was less than a week old.

First, we sent our Xbox 360 in six months after we purchased it because it kept saying to close tray regardless of what disc was in it. They fixed the problem but sent it back with the USB door missing and the case scratched up. We called and complained about that and were told we were pretty much out of luck. The Xbox did work until July 11, 2009 when the ring of death was flashing red. I called Xbox and was told it overheated and had to be sent back in. I waited for the label and never received it. When I called again about the label, I was informed that the warranty had expired a month to the day from when I called and it would cost me over $100 to have it repaired. When I stated I didn't feel we should have to pay to have the system repaired so they could send us back a broken Xbox again, I was told I was out of luck then just to buy a new one. Why should we pay over $300 to buy another game system that is going to break if they will not back their products?

My son's Xbox continues to light up with two red rings. They were able to let it rest for a couple of hours then it would work again. Now, the two red rings light up as soon as the Xbox is turned on. When I called Microsoft today about the problem, they told me my one year warranty had expired so it would cost me $120.00 to fix. I got so upset I didn't let him tell me how much shipping and handling would cost. I paid between $600 and $700 for this Xbox bundle 1 1/2 years ago for my boy's Christmas present.

I purchased an Xbox 360 in November 2008. It broke down 3 months later. They sent me a box with their address and labels two weeks later. The whole process was about two months. They supposedly repaired it and sent it back. I have the same problem with an orange light on the power supply and the system doesn't turn on. I've purchased a lot of games for this system and going two months without being able to play a system that cost $300 is inexcusable. They want you to keep sending in the Xbox until the one year warranty expires. The store that I purchased the item from laughed and said I should have gone with Sony because the Xbox 360 sends out a white box they call a coffin. I honestly think if GameStop sells the item, they are just as responsible. They told me Xbox knew there was a glitch and sent them out anyway. They will be making more money repairing them when the one year warranty ends.

I paid $400 for my Xbox 360. I've already sent it back 2 times to be repaired. Some repair huh? Now it's broken again, and I'm demanding a refund so I can buy a console that won’t break down monthly. The consequences are pain and suffering, staying enraged for hours, and eventually throwing my Xbox into a river.

My Xbox 360 has the red ring of death. I only had my system for 4 months. I took excellent care of the system. I’ve invested almost $1000 into my gaming system altogether.

My Xbox 360 has broken down for the second time. I have owned it for approximately a little over a year. The first time it was a 3-ring error and was covered under warranty. It is now scratching my games and is not covered under warranty. After doing research on the internet, I am convinced that this is a very faulty gaming system. I have owned many game systems from Nintendo and PlayStation and never had them break down. I would like to see Microsoft held responsible for misleading people into buying a defective product or at least compensate for it.

March 2008, my two children spent their entire savings to purchase an Xbox 360 and a few games. November 2008, it had the 3 red lights ring of death. I called Microsoft Xbox and sent the machine in to be repaired. It wasn't repaired but replaced. May 2009 and this replaced machine continuously gives the message “unreadable disc” or “unrecognized disc” and will not allow any game to be played. We have taken all our games in to be cleaned, without success. I then purchased a brand new game, and that too will not work.

Xbox 360 is scratching discs and Microsoft is not taking thousands of complaints seriously. They are not taking responsibility for the problems.

I've had my newer Xbox 360 for a few years now. The old Xbox 360 I owned has, I believe, the motor that span the disk burned out. Well, as most of you know, Xbox charges your credit card every month if you pay that way. I canceled my card. I never called to tell them. I didn't know you figure when a credit card is canceled, the service will be canceled. Does that sound right? Well, knowing that was my Xbox Live was shut off, I went and grabbed a 3-month prepaid. I went to enter the code in, and it read that my account was suspended.

I attempted to purchase a 2-year extended warranty for my console. When I called, the console was within its original warranty period. The associate I spoke with informed me their system was undergoing maintenance and I would have to call back later. I asked for a callback to purchase the warranty when the system was up and never received one. I forgot to call back until about 3 weeks later and after the original warranty had expired. The warranty expired on June 2, 2009. I called back approximately June 23, 2009. I was told they would send in a request for approval of an out of warranty, extended warranty. The request was denied.

After one year of purchase, my Xbox stopped working. I took out the extended warranty so I sent it back to Microsoft for repair. They sent back a "refurbished" Xbox that wouldn't even turn on. I sent that back and got another refurbished one that got the red rings after a week. I sent that back and got another piece of junk that didn't last for a month. It was sent back four times and now, they said that the warranty has expired.

I bought an Xbox and the thing just breaks and breaks and breaks. It has now broken four times. It seems everyone I know has had an Xbox break--from Sale of Goods Act, "not fit for purpose!" I just want to get rid of the thing and buy a PS3 but will have lost 200 pounds because no one will touch a second hand Xbox.

We purchased an Xbox 360 Elite in May 2007. I have had to send it in for RROD 2 times, finally ended up switching over to a PS3 since Microsoft only warranties the problem for 3 years. Obviously, this is an ongoing problem and the units should be recalled!

I have owned an Xbox 360 for 18 months and has already "red ringed" twice. I experienced a lot of freezing and cannot complete a number of games as a result. I am disenfranchised with the Microsoft brand. I have been stolen from and I know exactly who did it. They have found a loophole in our capitalist society and it makes me extremely skeptical as a consumer. I have spent easily $1000, if not more, on Xbox accessories and it was a big waste of my time and money. I have spent countless hours playing games that won't complete because of memory issues or poor rendering. My original Nintendo was more reliable in every way than the Xbox 360 is.

My husband was playing his Xbox when the Red Ring of Death suddenly appeared. Now, I only knew what it was called because it also happened to many of my son's friends. My husband had no clue what it was so I explained it to him. When we called Xbox's phone number, they told us that our warranty has expired but we can pay for an extended warranty. Paying just to have it fixed is not right, but they went on to say what is written in front of them. Well, we did make the warranty longer.

My son's Xbox 360 was sent in for repair. There was a game disc inside called Call or Duty 4 that I could not remove. I worked with the representative on the phone to try and remove the disc when I was requesting service and we could not remove it. He said no worries, tape a paper on the unit stating the game was inside which I did. We received a replacement system not our original system in return and no disc. I have opened a ticket with Microsoft regarding the return of my game disc and have been told that it was not in the system and that nothing can be done. I have made several calls with no success. I would like to received my original game disc back if that is not possible then enough money to purchase a replacement.

I am very displeased with the way my repair has been handled by the 360 support. I had purchased an Xbox 360 for my children from Gamestop here in Bolingbrook. I did buy it used. I am a single dad raising four kids alone by the skin of my teeth.

I bought an Xbox 360 and within 1 month of having it, I got 3 red rings. I sent it off to Microsoft to have it repaired and they wouldn't repair it because they said it had been opened. I have never opened it nor would I know how to open it. I'm sitting here out of $200 because Microsoft robbed me.

I have an XBOX 360 that’s a year and a half old. It started to show E74. Thinking it was out of warranty and that I had nothing to lose, I had a look and followed advice from the Internet for possible cures. While trying to rectify the problem, I was advised by a colleague that this was a known problem and had an extended warranty of 3 years so I sent it back. Microsoft refuses to touch it as I have tampered with it even though I believe they replaced the whole board anyway. Poor customer service. I will be avoiding Microsoft and go to their competitors from now on. I suggest others do the same. It’s the only way they will learn poor customer service is not acceptable, and the phrase 'Its Microsoft policy' cannot be used as a get out for items not fit for purpose.

I had the notorious “3 lights of death” on my Xbox 360. This happened once before and was repaired after much stress and arguing that the 360s were not faulty and was assured it was a one off! This was not the case. Eventually, Microsoft were good enough (very sarcastic tone) to acknowledge the problem and give their consoles 3 years warranty from the date you purchased it not the date it was last repaired! This effectively means that a console could break continuously until the warranty runs out, so Microsoft can wash their hands of this problem and still maintain face in the public as they were generous enough to given the extended warranty.

I have owned 3 Xboxes and finally my third one has also broke (an Elite, yes your top of the line Elite). Funny how it broke just like the other ones, right after an update on a game that I haven't played in a while. This time it wasn't the red rings. I did an update on COD4 and played for a couple minutes then the screen went purple. I shut everything off and when I restarted, I had no video at all. Now, it will cost me over $100.00 for repair on an Xbox that was working perfectly until an "update". This will be my last Xbox that I will have repaired. If it happens again, I will have to accept my losses and the thousands of dollars I have spent on systems and games, and move on to a more reliable gaming system.

I got an Xbox gold membership for my son, understanding the first month was free and my card would not be billed. It was billed so I cancelled it. My son bought a prepaid card instead and registered it. I found out today my card was charged again. I called customer service to tell them that charge was a mistake. They said if I cancel the credit card, it would also cancel the prepaid card. They refused to honor the card my son already paid for since I cancelled the credit card purchase. So they have $49.95 that my son bought this prepaid card with and he has no Xbox live. I spoke with several people who refused to refund the prepaid card as well. I asked why they couldn't just reenter his prepaid number and give his subscription back (which was 13 months) and they refused. I was on the phone almost 2 hours and no resolution. I would like my son to have his money reimbursed for the prepaid card or credit him with the 13 month subscription he has already paid for. My 15-year old son who worked hard and saved his money was just robbed of it by a multibillion dollar corporation.

I purchased an XBox 360 console less than two years ago and since that time it has broken down 5 times, requiring repair in order for it to function again. Now on the 5th time it has broken with an E74 error message, Microsoft will not return my calls on getting the repair set up and is giving me the runaround. Microsoft agreed to repair the console for 3 years for this problem but they are trying to avoid honoring this warranty.