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Sony TVs
Sony TVs
Overall Satisfaction Rating
2.66/5
  • 5 stars
    17
  • 4 stars
    5
  • 3 stars
    2
  • 2 stars
    4
  • 1 stars
    32
Based on 60 ratings submitted in the last yearSHOW RATING DISTRIBUTION

Sony TVs

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1544 Sony TVs Consumer Reviews and Complaints

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Verified Reviewer
Original review: July 14, 2018

Beware of SONY services, STAY AWAY FROM SONY. Even 1 star is too high for such a horrible service. After 6 months huge dead pixel on tv screen!!! I paid almost 2000$ for this tv and Used tv only 170 Hour. They seems like friendly at first just to take all your information and details then show up with middle finger by put your case on damage by accident. No SERVICE AVAILABLE. I sent them a email photo of issue attached. We not even touch the screen and the customer service comes up with "seems like you press on screen!!!" Your product is out of warranty now forever!! (No sign of damage or any kind. It's only dead pixels.) Such a nasty service. Won't go on Sony anymore.

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Verified Reviewer
Original review: July 3, 2018

I bought a sony XBR75X900E 75 in 4k HDTV about 8 months ago. The TV started to show banners of colors on the screen. I contacted Sony and insisted that I do not want a re-certified TV. I did not pay $4000 to be given a $1500 re-certified TV. They said they will send me a New TV. I Fast forward 4 months after getting the so called TV, the TV would not start up and started to show 6 blinking red lights. TV never turns on. I called Sony again and they sing the same song of "under Warranty we send you only re-certified TV". I did not get the value for the money I spent.

The customer service representatives are either very rude, or just give you answers like - "There are known issues with Sony products and this is what you get." "It is an electronic product it can fail". Not 2 television sets of same model in less than 8 months. They do not own up to their product. They are not proud of their products. I feel Sony has fallen from its standards. This will be my last Sony TV ever, and I will not promote Sony products among family, friends and any of my companies. I will move away from Sony products after this disappointing experience with Sony. Bottom line they are helpful when you give them money and after that, they are plainly rude and hide behind "warranty rules" and drive customers away. - A very disappointed, never again Sony customer.

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Verified Reviewer
Original review: June 27, 2018

Bought failure Model of Sony Bravia TV on Nov 2017, and not getting on from May 30th, following with the team, even after replacing the board it's failed to work again. Dealer says to report in consumer court. :( Very worst experience with this TV. Team says they cannot replace the TV and they can only replace the board again which they are not sure how long it's going to work.

3 people found this review helpful
Verified Reviewer
Original review: June 26, 2018

After 6 months from purchase the Sony 4K HDR Ultra HD TV (XBR55X900E) would not turn on. I called Sony and they sent a new AC Adapter a week later. That did not fix the problem. I called back, they sent a technician to the house. He could not fix the TV. The technician called Sony and explained the TV was not able to be fixed. They sent a refurbished TV a week later and I had to take the day off from work to be home for the delivery. The delivery team set the TV up and plugged it in. It did not turn on. They moved the TV to another outlet. The TV turned on and eventually went to the setup screen. They took the broke TV. I moved the replacement TV to my living room and it would not turn on. I moved it to several different outlets that were tested with other appliances and working. The TV would not turn on from the remote or from the back of the unit.

I called Sony and asked for a refund. They said no. I asked for them to come get the replacement TV. They said no. Now they are sending a technician back to the house to fix this broken TV. In the meantime I have been without a TV so I went and purchased another TV. How long will this cycle of call, troubleshoot, send part, send technician, sent refurbished broke TV continue? In the meantime I am out of a lot of money with no help from Best Buy, Sony or CitiBank that holds the Best Buy Credit Card. What a scam. I am going to file a complaint with the consumer protection agency in my state and maybe have to file a small claims case to resolve this. DO NOT BUY SONY PRODUCTS!!!

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Verified Reviewer
Original review: June 13, 2018

This Sony has not only been dependable but has survived 2 separate moves and functions as good as the day it was put into service. Purchased over 10 years ago and it's in use almost every day since. Still has great picture and is operating without flaws.

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Verified Reviewer
Original review: June 2, 2018

The Sony I have is a 60 inch about 7 years old and there was a problem with the software. They noticed 2 years after I purchased it and I got a letter and a flash drive, it told me to plug it in and it was installed. Great service. The tv is a bit older and the way they make them now the same size tv compared to what I have is a lot smaller and 50 percent lighter.

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Verified Reviewer
Original review: May 31, 2018

I bought my first Sony color tv in 1965. At that time other color t.v. brands would be delivered to purchasers but could not be used until someone showed up to adjust it. Then if the tv was moved it would have to be adjusted again. My Sony was delivered and I just plugged it in and turned it on. That sold me on Sony and I haven't ever been disappointed. This brand has always provided high quality reliable television watching.

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Verified Reviewer
Original review: May 30, 2018

We have 4 Sony flat screen televisions, two are 15 years old and we have never had any problems or repairs. Excellent picture. Excellent television.

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Verified Reviewer
Original review: May 9, 2018

Sony Bravia TV 32-inch: Bought in July 2016. Stopped working in May 2018. Would not recommend this TV. Only had the TV 18 months then stopped working. Phoned Sony to see if they knew what was wrong and they said diagnostics rung around to see how much it would cost to repair but found out it was cheaper to buy a new TV. I have gone for a different brand and will never buy another Sony TV. From the start the sound wasn't very good. Had to have the sound half way and the picture quality isn't as good as some people make out. If you buy this TV get extended warranty as you're going to need it.

12 people found this review helpful
Verified Reviewer Verified Buyer
Original review: May 4, 2018

Sony refuses to replace a recurring problem 4K-TV. I purchased the TV from Best Buy without any warranty - knowing that a brand like Sony wouldn't have any problems and would last years as they have built their reputation. Within the 1st 3 months white light started to bleed from the edges, the remote control would need to be continuously paired. Within the 1st year the TV back LED went out and it started to show lines and bleeding white light along the edges. After significant deliverance and hours of explaining my situation and providing multiple proofs of the fault they finally exchanged the TV with another refurbished TV.

Upon receipt of the replacement TV - I assured with customer service that they will stand by their product and provide any support if the same problems occur. Just as I feared the same problems and bigger faults with the back LED panel started to emerge. This time their customer service mentioned that the TV is out of warranty and cannot be replaced. They suggest to go to one of their authorized service centres. Upon checking with them - they suggested that nothing can be done and I might as well go and buy another TV! I am regretting every penny of my $4000 that I spent for this TV. I probably would have been better off with an LG or a SAMSUNG!

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5 people found this review helpful
Verified Reviewer Verified Buyer
Original review: May 1, 2018

The TV (Sony 65 TV 4K Model XBR-65X900F) is too much sensitive and shall have some warning notice very big in the box saying that any heaviest touch should damage the TV permanently. Only 3 days of use and during a movement to find a better position I got a big virtual crack inside the screen. One bad touch was enough to damage a TV of over $2k. The technical support did not helped in anyway, the store where I bought exempt the responsibility and ask to talk with the manufacturer, the manufacturer said to go to the store... At the store I cannot do nothing without the box.

5 people found this review helpful
Verified Reviewer
Original review: April 26, 2018

Great picture, one of the only brands to offer 'silver' color which matches my room much better than traditional black, seems to be lasting. Gotten a lot of compliments on it.

3 people found this review helpful
Verified Reviewer
Original review: April 25, 2018

I've always enjoyed products that Sony has. They've delivered top notch quality entertainment systems throughout my years of purchasing. I've never had any problems or complaints. I've tried other companies that haven't fared as well.

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Verified Reviewer
Original review: April 24, 2018

I have had a number of Sony televisions over three decades and they have all been quality products that performed excellently, lasted much longer than their guarantee periods, and were all well designed. I do not usually commit so strongly to a particular product manufacturer, but on this occasion I am happy to endorse Sony based entirely on my own experiences of their televisions.

2 people found this review helpful
Verified Reviewer
Original review: April 23, 2018

I bought my first Sony Bravia LCD in 2008 & was very satisfied with its quality for 9 Yrs. I bought a new one in Dec. 2017 because I like to watch golf & you can actually see different colors on the putting greens, showing which way the grains of grass are growing to see which way the ball is going to break. Mine is 49" screen. Always buy from a reputable like Best Buy, never WalMart for a perfect picture.

2 people found this review helpful
Verified Reviewer
Original review: April 22, 2018

I always thought that Sony was a top brand. After having a Sony 50" TV for 5 years I have been very disappointed with the quality of the picture (too dark and not a high definition like it is supposed to be). It takes forever to turn it on and the bulb burns out rapidly.

4 people found this review helpful
Verified Reviewer
Original review: April 18, 2018

We have had several problems with remotes to the tv, original and replacements stopped working. Picture quality is good, unclear at times. Setting up is easy. Nothing special about it. Stand that comes attached to keep it up is very large.

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Verified Reviewer
Original review: April 17, 2018

My Sony television had worked flawlessly for nearly a decade and still sits in my living room. The HD quality is not up to date anymore however is still provides a very clear picture. My next television purchase will be another Sony!

2 people found this review helpful
Verified Reviewer
Original review: April 16, 2018

Our large screen Sony, which is 10 years old, operates the same as it did the day we purchased it. It’s able to run all the contemporary technology on it.

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Verified Reviewer
Original review: April 15, 2018

This television was a dependable television. It lasted for years and years but the picture was just not what other companies or the new versions had for sale. It was like a Pinto living in a Lexus world. It fit the purpose though. It played all the movies I wanted to watch and the American Idol shows. It played all the cartoons my son sat and watched as a toddler. It may not have let me choose to watch online movies or play games but it was worth its value in weight.

It was heavy. Heavy? You wouldn’t want to hang it on the wall. You wouldn’t want to put it on a bookshelf made by Walmart. You definitely wouldn’t want to place in on a corner metal rack. If it wasn't a big fat oak or walnut tree holding this baby then I would say it’s sitting in the floor. That’s only if you have a house. Those cheap ass trailer floors don’t hold them either. The new TVs however, we could hang them from the ceiling and GeeO what a good picture we would watch on the tube tonight.

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Verified Reviewer
Original review: April 14, 2018

The 54" Sony TV we are reviewing is 8 years old. We have never had a problem. I wish the damn thing would break so I could justify spending the money to buy a new larger screen. The problem is that it works just like the day we bought it.

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Verified Reviewer
Original review: April 13, 2018

This is the first Flat screen and "smart" TV we've owned. It's a Sony and we are fans of Sony products. Very user friendly controls, easy to set up, watch movies, surf the web, YouTube, etc. Very impressive, attractive, light weight, easy to move and dust. We've owned it over 2 years, no problems yet.

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Verified Reviewer
Original review: April 12, 2018

Sony has always been great TV with built-in Android OS and I feel great about this. But I wish it was nicer with a touch of color over the border of the TV. Remote control is old and needs to be updated too. For the price I paid, this is not to my expectation.

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Verified Reviewer
Original review: April 11, 2018

We paid a premium price for a tv that we thought was a quality product, it wasn't and it we will never purchase another Sony item again. There was a time when Sony was synonymous with quality - not any more. High prices for low quality.

4 people found this review helpful
Verified Reviewer
Original review: April 8, 2018

Purchase this LED TV HD 3D 75" (XBR-75X850C) in July 2016 for my Birthday, in March 2018 TV decide to stop working. After the last update, I am getting 6 red blinking light. Went online to try to fix the problem. NO luck!!! I did everything from unplug and plug it back into its own outlet, try factory reboot, cleaning the vent, comes on for a second goes right back to the red blinking light. Didn't call Sony after reading the reviews. Figure it will be a waste of my time since my warranty expire. I always been a Sony customer. "NOT NO MORE". Still paying for that huge paperweight. Bought me a Samsung UN75MU8000FXZA. Bought my Sony TV - 7/03/2016 HH Gregg/Purchase My Samsung TV - 4/1/2018 Best Buy.

5 people found this review helpful
Verified Reviewer
Original review: March 31, 2018

We purchased this TV at Sears Nov 22, 2010. After one yr the screen started messing up, having half with color half black. Then a lot of times there is no screen or sound for hours then a picture just pops up. We deal with this mess every day for the last 7 years. I complained to Sony about it but nothing done. On the Sony website there are similiar complaints. This TV should had been recalled along with others from Sony but I guess citizens of Japan get special attention when theirs is broke. There are so many complaints with the same problem. Sony needs to step up and fix these problems. I wasted money on this TV thinking Sony was the best; however, it has been the worst.

7 people found this review helpful
Verified Reviewer
Original review: March 27, 2018

Hello, I have a new Sony Television XBR65X850C that was working perfectly, yet I did a software update that they "recommended". Now many of the functions that I used the TV for are broken and the TV will not work properly. Tech service said software corrupted the motherboard(!) and after 3 weeks replaced it. Guess what? All the problems still exist and are not fixed!

Sony Customer Care says they don't know what to do, even when these are known problems with this update. They do not allow the user to go back to the previous software version, thus a fatal loop. Customer service apparently cannot contact their engineering dept. that would be the ones to know and resolve the issues. I have been a Sony customer for many decades. I cannot support them at all any longer and I do not know how to get my TV fixed or money back. Do not buy Sony, their current structure now is not geared to help customers and no one is accountable to help you. Unbelievably frustrating.

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10 people found this review helpful
Verified Reviewer
Original review: March 21, 2018

On October 12th, 2017 we purchased a new Sony 65 HD TV. The picture quality was great, while it lasted. On January 30th, 2018 we were watching television and it just died. There was no picture, no fuzzy screen, it was just black. We called Best Buy, where we bought it and they directed us to call Sony as we had it less than a year. After an hour conversation, being shifted from person to person they stated they would send us a part to fix it. I was clearly confused? Is this such a regular problem that they knew what to send us?? But how would I know how to change out the part??

After a lengthy conversation they agreed to send someone to repair the TV. Sony sent our repair on February 5th and we were told that the TV could not be repaired. Sony then offered to send us a refurbished TV. NO the TV was just over 3 months old and it was not a cheap TV. On February 13th a new TV was delivered and the screen on the new one was shattered. Clearly we refused delivery. When I called Sony back and told them that we would not accept the new television it was another lengthy conversation, being shifted around to different people.

Finally, after I had to convince them that we did not break the screen on the new television they stated they would send another TV but the warranty of the TV they sent out would only be one year from the date of our original purchase. This was not acceptable. By the time we get the TV we would have been without it for at least a month. I had to take vacation time to wait for delivery on the first TV. They gave me a 12 hour window of when it would be delivered and someone had to be there. So I had to take a FULL day off. And, now have to take a second vacation day to wait for a delivery that they can only say will happen within a 12 hour window.

Again, after another lengthy conversation. ALMOST 2 HOURS. I was told to call back when get the new TV and they would start a 1 year warranty from the date we received the television. They told me to call when I received the new TV so they would know the start date of the warranty. On February 27th we received the new television. As directed I called Sony to tell them we got the new television. Sony then proceeded to remind me that the warranty would be from the original purchase date??? No, I was told that it would be from the date we received the TV. Really?

Again, another lengthy conversation and the first offer I received was that they would extend it for three month. That would mean the warranty would take it until January 12th. That is NOT what I was promised. I was told that they didn't have record of that conversation and therefore it didn't happen. REALLY? I am not talking a huge amount of time difference. At this point It is about the principle of the thing, I was told it would be one year from the date we received it, why would I lie to get another few weeks warranty? I will never buy another Sony Product. I splurged and bought what I thought was the best TV out there. And for that I was forced to spend almost 10 hours on the telephone, waste 16 hours of annual leave and was basically called a liar by Sony.

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14 people found this review helpful
Verified Reviewer Verified Buyer
Original review: March 16, 2018

Bought a Sony xbr 75x940d tv on 11/17/16. Cost $4600 at Best Buy. Had a great pic on 3/14/18. Lost pic while watching it. Called Sony support. Tried all their reboots still no pic. Menu just a light blue screen. Had sound and volume work. Called Sony. They said they could not help. Set is out of warranty. Had a service repairman check it. Said the display panel was bad. Cost would be over $2000 and none were available. Is there anything I can do to save this tv. Sony does not care. Will not buy any Sony product again.

17 people found this review helpful
Verified Reviewer
Original review: March 1, 2018

Sony 55" 4K Bravia smart T.V.: I bought the T.V. on 2/20/17 at Best Buy. In late November 2017 I noticed a thread like line running from top to bottom of the screen. I contacted Sony service dept and they instructed me to try rebooting the T,V. which I did with no improvement. I contacted service dept several more time over the next month and a half. At first they seemed like they would help me. I was instructed to e-mail them pictures of the serial number, the problem area and a picture of the entire screen which I did.

After waiting for several days they got back to me and said I caused the problem as there was a small crack at the bottom of the screen. That did not appear until a couple of weeks AFTER I noticed the line which is now almost a 1/4" wide. I called Best Buy where I bought the T.V. and they sent a "Geek Squad" technician to my house and he agreed with me that we didn't cause the problem because the crack is on the INSIDE! What do I do now? I have owned Sony products my entire adult life with no problem! I guess I will have to change my loyalties.

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12 people found this review helpful

Sony TVs expert review by ConsumerAffairs

Sony, one of the world's most-recognized consumer electronics brands, produces LED LCD TVs and is now branching out into the UHD TV market.

  • Dynamic range contrast: With Sony's 4K processor, the picture quality is enhanced and extended. Enjoy incredible clarity and lifelike colors, along with stunning contrast.

  • Android TV: Easily connect your Android smartphone to your Smart TV and conduct voice searches, use Chromecast from your phone to your TV and more.

  • Hi-res audio: Billed as the "world's first High-Resolution Audio TV," Sony's TV is designed to let the listener and viewer experience music the way it sounded live at a concert.

  • Wedge shape: Blending aesthetics with practicality, the wedge base of the BRAVIA series not only saves space but also enhances the speaker's capacity, increasing audio quality.

  • Component match: Sony has designed a full range of sound bars, speakers and more to work with their TVs to deliver a complete home-theater experience.

  • Best for: Home-theater enthusiasts, researchers and movie and TV connoisseurs.

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Sony TVs Company Information

Company Name:
Sony TVs
Year Founded:
1946
Address:
550 Madison Avenue
City:
New York
State/Province:
NY
Postal Code:
10022
Country:
United States
Website:
www.sony.com

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