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Reviewed Sept. 10, 2023
I purchased a 65" Sony TV a little more than five years ago but I've repaired it twice and now again for the third time, I've gotten the blinking lights of death. So there's a red light that appears and it blinks three times which indicates that your TV will no longer work. Apparently, it has something to do with the motherboard, but regardless of the problem, the thing is a piece of junk! I have less expensive TV's that do more and have lasted longer with no problems. With Sony, you also might not be able to get all the latest apps like AppleTV. Anyway, don't do it!!
Reviewed July 13, 2023
Bought Sony XR75X90CK 11/28/22 at Costco. Also received additional 5-year service/warranty from Allstate. TV started to have network connection issues in June, 2023 - about 5-6 months after the purchase. Called Allstate to replace TV. They stated that their "warranty" does not cover the period of OE warranty which the 1st year. Called SONY. They sent me to tech support to troubleshoot. Ran their routine - no help. At the end I was told to do a factory reset and see what happens. I was also told that if it does not solve the problem I could select to replace my TV in kind. It did not help. Called Sony again. Explained the situation and requested replacement. I was sent to some very rude Customer Support lady that was not helpful at all. Hanged up. Called again.
This time a more reasonable person explained that many people are having similar issues and that SONY WILL NOT replace my TV and wants to repair it by replacing a board. I asked to replace the TV or get a refund. Sony told me to go talk to Costco. Costco service did not do anything other than sent me back to Sony. At this point I have no choice, but contact SONY again. Sony now says they will attempt the repair, but if it does not work, then they will replace the TV. I asked to escalate this matter and replace the TV. They said no way it could be done.
I've bought a lot of electronics over the years from many different manufacturers. Sony is by far the worst company to deal with. They obviously don't care about their customers and don't stand behind their product. I recommend against buying Sony products and considering alternatives. I also have several LG and Samsung TVs and never had any major issues with any of them.
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Reviewed July 4, 2023
Purchased 5/15/2021. Used daily for average of 12/hrs per day. Yesterday self-shut down and 5 red LED lights began blinking. Tried Sony site's recommended fixes. None work. I'll be calling a Best Buy Geeks Squad site to enquire cost of coming to residence to repair and what I'm on hook for should they be unable to repair. The fact this is all over the Internet as a recurring problem for over a decade now with Sony TV (all models) is mind-blowing to me. I spent 16 years working in Japan. Deliberately purchased this product because of known quality brand name. Did not bother to check on-line prior to purchase. Stupid me.
Paid $1349.00 for this POS which was marked down from $1799.00. Thought I was getting a good deal. Again, stupid me. I may write the Bureau of Consumer Protection/Federal Trade Commission next to put an end to Sony's ripping off ** consumers, for over a decade, apparently, with no governmental intervention. And yes, once again, stupid me.
Reviewed June 17, 2023
Bought Sony Bravia TV in 2019. My brother also bought one. He had to return his to store within a couple weeks as the color display was way off. I had to use warranty within 3 months as my TV kept shutting off. Technician replaced motherboard, however, TV continued to shut down by itself, but it would restart. After 3 years, the TV shut down completely and could not be restarted. Sony Support was no help and they do not present options when it is obvious that they have sold a bad product and I have had trouble since the start. I once considered that a Sony Bravia was a step above and a great product but with the above knowledge and poor support, I will not buy them anymore.
Reviewed May 24, 2023
I have to say that this is the worst online store it can be, but I didn't see any reviews online. Need to put it here so that somebody can see my experience buying a Bravia on the official website.
First, although it says "est shipping date" when you order the product, the date was the date it ships out, not the date you receive. Upon further exploration of the website, it takes 4-9 business day to ship "if there is no delay." This is probably the slowest shipment among all the contemporary shopping websites.
Second, the customer service line absolutely had no function. They'd better all be replaced by ChatGPT next year. I called 2 days after the est shipping day asking why it wasn't shipped. The agent didn't know and had to escalate. Then they called me and told me that it was shipped but didn't know the estimated arrival date as it was handled by a 3rd party delivery company.
Third, one week later, I got an email noticing that my shipment is delayed. The customer service again had no idea why the delay is and how much the delay is going to be. The agent cannot even cancel my order and told me that I can only cancel my order within 30 minutes of order placement. So it technically can take 10 years to arrive, and I can only refund it "with a stocking fee" after I receive it. The request is then escalated to an escalation team who I cannot talk to directly. The agent has no direct manager that I can escalate.
Finally, I cannot even find a customer service email on Sony's website! I think it is self-explanatory why the service is such a crap. Because they don't want to listen to the customers' feedback and don't care to improve their service quality.
Reviewed April 17, 2023
Don't buy a Sony. They are total garbage now and won't last even 2 yrs. I ended getting an India call center and 23 emails later they still denied valid warranty claim. They basically stole $329 dollars from me and can't answer any detailed questions. Total idiots now are paid by Sony to find any reason to never honor warranty. Sony outsourced their support to India & Philippines. Also Best Buy scams you for $200 warranty when it's really one year because they start counting on day of purchase. Worst experience of my life dealing with 3rd world liars.
Reviewed April 6, 2023
Four years ago, I purchased a 75-inch Sony Bravia TV. I was delighted with the picture quality. We paid nearly four thousand dollars for what is now worthless. Unfortunately, the television no longer has a picture, and Sony does not make the part to fix it. Best Buy, the company that sold it to us, charged us 100 bucks to tell us there was nothing they could do. I am angry that a company can build a product, sell it in stores like Best Buy and provide no support.
Reviewed Feb. 9, 2023
I’m only giving 1 star because I can’t give zero and leave a comment. I Purchased a Sony tv less than two years ago, have had non stop technical issues with it. Now, the wifi board is broken and requires a service tech to come to the house. I will never purchase a sony product ever again.
Reviewed Dec. 8, 2022
Bought a Sony TV from Best Buy and even bought a extended warranty with it. 4 and half months after extended warranty expired TV broke. Neither company are willing to do a dang thing. Keep telling me to pay for a TV repairman to come look at it. Nope not a dime more of my money is going to go to Sony or Best Buy!
Reviewed Dec. 5, 2022
I bought my TV new in November 2019. I started having problems with the sound going out and was told to unplug an replug the set back in again. It worked, but then kept doing it many times a week. I called support - did every thing they asked including a factory reset. Nothing cured it. Now, when first starting up the TV in the day, the screen flickers, goes white and then has a popping noise before the picture comes up. I have been trying to get this remedied since March 2021 when it started. Unfortunately, Sony has a one year warranty. Really? On such an expensive item and a company that has been pretty reliable? Not anymore. They could do nothing for me. Not replace it - no money back. Nothing. Sorry Sony, you lost a customer. Going for a different TV. Your company can afford to do good customer service and because you didn't in my circumstance - I'm leaving you and your products.
Sony TVs author review by ConsumerAffairs Research Team
Sony, one of the world's most-recognized consumer electronics brands, produces LED LCD TVs and is now branching out into the UHD TV market.
Dynamic range contrast: With Sony's 4K processor, the picture quality is enhanced and extended. Enjoy incredible clarity and lifelike colors, along with stunning contrast.
Android TV: Easily connect your Android smartphone to your Smart TV and conduct voice searches, use Chromecast from your phone to your TV and more.
Hi-res audio: Billed as the "world's first High-Resolution Audio TV," Sony's TV is designed to let the listener and viewer experience music the way it sounded live at a concert.
Wedge shape: Blending aesthetics with practicality, the wedge base of the BRAVIA series not only saves space but also enhances the speaker's capacity, increasing audio quality.
Component match: Sony has designed a full range of sound bars, speakers and more to work with their TVs to deliver a complete home-theater experience.
Sony TVs Company Information
- Company Name:
- Sony TVs
- Year Founded:
- 550 Madison Avenue
- New York
- Postal Code:
- United States
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