Sony TVs Reviews

I am absolutely furious with Sony. I purchased a 65" Sony TV expecting the quality and reliability that comes with the Sony name. Instead, the TV stopped working after only four months. What has made this experience even worse is Sony’s completely unacceptable customer service. I have now been trying for over three weeks to get Sony to either repair or replace a television that should not have failed in the first place. I cannot get anyone on the phone who can actually provide support, schedule a repair, or arrange a replacement.

Sony TV lacks the necessary streaming capabilities that a tv of this quality should deliver.

Bought a Sony Bravia OLED 65 inches at Best Buy. Failed after 14 months. Not repairable, according to Geek Squad. He said Sony design them to fail within 5 years. I believe that. Replaced with a Samsung. Forget Japan electronics: we are no longer in 1995. Sony is a mediocre cie now, with zero customer service.

I wish I could leave 0 stars. Worst tv ever. 3 tbs bought all over 2k in value each. All three broke on less than 2 years. Contacted Son. No response. Left better business complain no response. Didn't even ask me what was wrong with them. Would recommend any brand that is not Sony. Personally I will never buy a Sony product in my life. Glad to share experience with anyone who has questions **.

I bought this Sony 50" Bravia Google Smart TV July 2025 to replace Samsung. The tv itself is ok. A lot of reflection in screen, I don't care for all the pop up adds, it does glitch some. What is the most frustrating is since last July we have not been able to get our Denon AV S960H 2021 to stay connected properly to the Sony. The prior samsung worked great with the Denon surround system. This unit will interface properly for a day, a week and one time it went a whole month. It will drop out and revert to the tv speakers for no reason. Multiple phone calls to both companies, multiple hard resets, new eARC HDMI cable, nothing has worked to keep the two playing together permanently. So sorry to have bought this unit.

I just bought the new 85 inch Sony Bravia 5 mini LED and it is the worst piece of garbage I have ever owned! All my older cheaper TVs function better without resetting constantly. You will never be able to set it and forget it with this TV. Too many things go awry, change without notice then you got to go back and reset everything over and over and over again and that's the least of its problems. Just trying to get a good picture is pretty tough too. And I bought it on the Sony name which now means mud to me. No more Sony anything for me.

My Sony tv is 5 year old. It had a complaint regarding sound. The service operator told that its speaker got complaint and needs to be replaced. It had taken from my house for 2 months. In between the service operators called us and told that our TV repaired and demanded to rate their service as excellent. We did the same. After two days he told that parts are not available since it is a five year old tv. And recommended to buy a new one. I recommend never to buy this brand. Its parts are unavailable soon.

I can not believe how slow my Sony is. The processing power is crap!!! My JVC and Phillips, that cost a LOT less money, put this Sony bravia piece of shit to shame. Sony is just a name now, they are NOT what they used to be.

I purchased a Sony Bravia 65” OLED TV under 2 years ago. Had an issue with the picture. Cannot be fixed. Stayed in the phone with customer service for 50 minutes and was passed to 4 different people. Last I heard is that they would get back to me. Of course I have heard nothing since and it has been 3 weeks. 2200 for a tv and i have to toss it in the garbage.

Richard was EXCELLENT!!! He talked me through the steps to get my Sony 43" UHD TV working again!! Thank you!! I have been dealing with Sony Tech support in El Salvador, (yes!) Central America....what a process!! Ugh! :( He took a few minutes to explain what had happened....now I understand. He also gave me a number for Sony tech support in the US!!

I purchased a 65" Sony Bravia TV and it did have great picture, but within a year it started turning off randomly and progressively got worse until it was unusable. My attempts to get it serviced and/or replaced was the most frustrating, time intensive, and in the end futile experience I have ever had with customer service for any electronics company. I have never had a tv last less than 5-10 years, so if you have any interest in longevity and efficiency with your own time, I highly recommend buying from a different brand.

So, to start this off, I’m usually a Samsung guy. However, Sony had a good deal and I was told by a Best Buy employee that it would be comparable to my Samsung that I wanted to replace (with a newer Samsung). However, my Sony Bravia is very glitchy. Anytime I’m trying to watch sports, it’s very skippy. My living room has some light, but I wouldn’t say a considerable amount. With that, my tv is very hard to see in sunny days. The tv is ok, but it’s not even close to my Samsung. Step it up Sony. Will never buy a Sony again!

Sony has long been my go-to brand for home electronics. Every product I’ve owned - until now - has delivered years of reliable, high-quality performance. That changed with my 2020 purchase of the 55-inch XBR55X90CH LED TV, which has been a rare and frustrating disappointment. Over time, the screen developed blotchy areas that are especially noticeable in bright scenes. I reported the issue to Sony while the manufacturer’s warranty was still active. A technician reviewed photos I uploaded and concluded that the problem was likely caused by foreign particles entering through the TV’s rear ventilation and settling on the backlight. I challenged this assessment, providing a detailed explanation of the TV’s clean, controlled environment - one that could not reasonably have caused such an issue. Despite this, Sony reaffirmed their original decision without ever sending a technician to inspect the unit in person.

I had been lusting after a SONY Bravia 7 for months. After reading reviews from highly trusted internet sites and watching as many YouTube videos as I could, I decided to go with the Bravia 7--and wow! I'm blown away. After deciding both the Bravia 8 and the flagship Bravia 9 prices were too steep, the price at several outlets had dropped the Bravia 7 to what I considered to be a more-than-reasonable price for SONY reputation for quality and customer service. Out of the box, the standard settings were impressive without fiddling with tweaking, although I did up the brightness to my taste. Watching fast-motion content (like sports) was outstanding.

The Sony brand, as of today, its products are made for a long enough time for them to ruin and you continue spending more of your money. My TV is like new, without a single scratch, in excellent condition, it has never been moved from the same place, in perfect condition, and out of nowhere, it broke down. This is my second Sony TV that has the same problem, which is why I'm doing this review this time because it's not fair and then they don't want to fix anything at all. This is my phone number **.

Ordered a Bravia 9 75 inch. Sony has a listed price for a product and advertises next day shipping. Once you get to finalizing the cart, they change (increase the price) not due to taxes. Then once you submit payment, they delay your order processing and then change your delivery date from next day to 4 - 9 business days later. It is impossible to get a live agent on the phone and when the virtual assistant finally allows you to get connected to someone, the virtual assistant hangs up the phone call. This happened twice. I get on the chat line, and the chat bot is speaking to me in english, I am responding in English, then when I verify my last name, it immediately switches to spanish, assuming I can read in spanish just because of my last name, regardless of the fact that I have been answering english questions with English answers.

Sony Bravia LED X850F Series 2160p Smart 4K UHD TV With HDR is pure trash. All the customers are right. Picture freezes, blacks outs, tv has problems powering up, etc. I cannot believe a class action suit has not been filed on Sony Bravia tvs. I am being way too generous by giving Sony Bravia one star. Run as fast you can from all Sony Bravia TVs and join the rest of us in Samsung Paradise.

I am extremely dissatisfied with both the quality of my Sony television and the lack of accountability from Sony’s customer support team. I purchased a Sony TV for approximately $4,000, and from the very beginning, the unit exhibited technical issues. The screen would intermittently go dark and then power back on without explanation. When I initially reported the problem, Sony dismissed it, attributing the issue to my household electrical system — despite the fact that no other devices in my home experienced similar failures.

I ordered the Bravia 7 TV on July 3rd through Sony instead of Best Buy, thinking I would receive better customer service with a quality brand. It's August 13th. First, the initial TV was delivered 2-1/2 weeks, which was told by Sony themselves it was not normal to arrive that late. I received a damaged TV and started my return process immediately. I asked for accommodations for lateness and a damaged product because I ordered this product for an important presentation. After weeks of back and forth with Ethan, who was helpful throughout this process. I could not get in touch with the supervisor, Nathaniel, who wouldn't return my calls after only speaking with him once. I asked for services that would ensure I did not receive another damaged product when delivered.

77" A80J Reliability, Truly disappointed in this TV. It was great for the first year. Since then the Power board went out and you could not turn it on or off with the remote. Most recently, a horizontal black line appeared across the entire screen. Minutes after that the TV just kept shutting off every 3 minutes after I turned it on from the rear power button. Yes, I tried everything including resetting all timers, unplugging from the outlet to have it restart, and even managed to do a complete factory reset to the entire system. Still the same issues and cannot watch the TV any longer. I suppose that now the mother board is damaged as well. The picture was great while it lasted, but when you make a $4000 investment in a TV, you expect a bit more longevity than 3 years. Impossible to think that I could trust another Sony product. I'll be looking to replace this with a competitor equivalent. Ralph

I purchased a Sony Bravia, 80” 4K Tv a few years ago and it has been one of the worst TVs I’ve ever owned for reliability. Every couple months, since it was brand new, I have to reboot the TV. It’s not a huge deal but it is annoying. I first had Hulu as a streaming service and had to reboot the TV at least once a week. After speaking with Hulu customer service, I found the Bravia was not compatible with their service. I switched to YouTube TV and things were better, but I still have to reboot the TV about once a month. Sony used to be top of the line but it seems they have slipped. I will never buy another Sony.

Bought Sony Bravia3 s30 65 at the end of may 2025 at walmart. Beg of July same yr pix began to jump slightly, then doubled, tripled images. Can't watch. Tried to return or contact sony. No luck. Don't buy it!! You'll regret it!!

We purchased an 85" Sony Bravia this year and it SUCKS!!! I HATE IT!!! We have only had Samsung for the past 40 years...The sound on this TV is horrible...My 65" Samsung is blasting on 25...Sony has to be on 65 volume to hear it...The sound bar disconnected the 4,000.00 plus TV sounds like a tin box...Horrible!!! I hate this TV and I ready to get rid of it and go back to Samsung...What the heck is wrong with this $$$ TV with the sound...I HATE THIS TV SO MUCH I'M READY TO THROW IT OUT!!! Fix the SOUND AND STOP CHARGING SO MUCH FOR A CRAPPY TV!!!

I bought a 43" Sony Bravia TV, assuming it would be amazing, as most Sony products tend to be. What a piece of trash. It worked great out the box, looked amazing. However I don't like streaming apps, so I uninstalled them. I kept getting ads for the same uninstalled apps, which bothered me a lot. I spent 2.5 hours chatting with a Sony tech, he had me restarting it, wiping it, and redoing this for 2.5 hours. It did nothing, I still see the obnoxious app ads. Then the next day the remote voice command stops working.

I bought a Sony Bravia 65" tv just 2 years ago. Did not get an extended warranty as my other tv's lasted a lifetime and I usually gave them away. I unplugged my tv to move it onto a new stand. When I replugged it, nothing worked. Tried soft set, hard set, worked on it for way too many hours. Called customer service and they were useless. Sony wants your money and then they produce cheap products, and call it a day. Maybe I will go short on their stock today. They have no future if they produce crap.

I purchased a Sony TV and was initially satisfied with it. However, after just one year, I accidentally broke the screen. When I reached out to Sony for a repair, they told me there were no replacement parts available. My local TV repair shop also confirmed that the parts simply don’t exist to fix it. To make things worse, the accidental insurance I added doesn’t even cover screen damage—one of the most common issues a TV could have. Between the lack of support, the lack of repair options, and the useless insurance, I’ve realized that Sony TVs are not worth the price. Going forward, I will never buy another Sony TV. Many lesser-known brands offer cheaper, sometimes even better TVs, and they actually provide support for repairs. If you’re considering a Sony TV, think twice—you could end up with an expensive brick that no one can fix.

We purchased a Sony XR-65A75L Bravia Google TV from Best Buy in November, 2023. We have had numerous problems with this TV, freezing, etc. The other day the TV would not work at all, just a black screen with a red flashing light. I attempted 10 factory resets as directed by Sony. This did not work, it turns out the mother board may have failed. While the warranty had run out, the TV did not last but 18 months. At a purchase price of $1500.00, we paid $83.00 a month to use this TV. I called Sony, and they said I was out of luck and to have it repaired at their service center at our cost. Lesson here, DO NOT PURCHASE SONY TV's.

Both a new Sony Bravia 65 » 5 years ago, not working anymore. A real piece of junk. I was thinking of buying a Sony for a peace of mind, I was wrong. It’s not better than the cheapest Chinese tv on the market. Tvs uses to last 20 years, not anymore.

My Sony Bravia XR65X90C TV has a washed-out undefined picture. I and other helpers spent several days trying to send Sony customer service the pictures and videos they claim are required to complete a claim. This is to be done on a cell phone and is extremely difficult for a senior aged 76 to do, and I was not able to provide the information. Sony did NOTHING to help other than saying I should seek outside help to send the required data. So, I can no longer recommend buying any Sony products, their customer service is terrible.

This is really the worst tv I have ever owned. Several very annoying flaws. The remote will NOT turn off the TV. I have to reach around the back (Difficult as it is in an entertainment cabinet) and physically unplug it. It will not turn off otherwise. While watching a show a picture pops in and it shows some woman speaking in a foreign language, sitting there crocheting something. I am not kidding!!!! It happened twice in a half hour show. I went online and searched and found many, many similar complaints. Spend your money on an any other brand!!!

Do not buy any TV products! Please read other reviews. TV freezes when streaming a live show or sporting event, volume cuts off during movies, and TV turns off by itself. Picture provided shows TV on but nothing on the screen except a blue backlight. Have to constantly unplug the TV to get it to work again. According to Sony it’s an internet issue and not a TV issue. This decision was made by their IT team via 10 second videos. Waste of money.

I've had 2 Sony Bravia TVs. My previous one had one of the control boards go out after only 3 years... but it's impossible to know which one because their red-blinking-LED codes are so general and could mean a failure of any one of several components. I was wanting to upgrade to a newer Android TV (now Google TV) model that could run the AppleTV+ app, so I just gave the old one away and bought a brand new Bravia XR65A80L.

I purchased a 65” Sony Bravia OLED tv. It lasted one year and one week. I purchased for $1600. The main board is gone. It was purchased at Best Buy. They told me it is not worth fixing. I didn’t mind paying extra for quality. I called Sony. They would do nothing about it since it was a week out of warranty. I would never purchase a Sony again.

So my pretty much still new to me and like my 5th Sony TV I have purchased will now be my last after the customer service I was not given due to an internal failure. TV was just under 2 months out of warranty and now will not turn on. No lights, no power getting any output through the TV. Went through all the guided and proper steps for a soft restart, a hard restart and check all physical external connections and controls. Nothing works now.

I bought a Sony tv 4 years ago. I’m on my 3rd tv of theirs In 4 years. Luckily Sony replaced two of them. But my third one now which is not in warranty keeps freezing at least twice a day and have to unplug it for a few min to reset it. Customer service just said update the tv and reset it. Still doesn’t work. I would never buy another Sony tv ever again. Horrible product, DO NOT BUY SONY TV PRODUCTS.

This is a 55" Sony Bravia tv and it sucks. It is slow to connect to the internet even at 90+ mbs and it buffers way too much. If you are shopping for a Sony tv RUN!! The Google system is not good. The tv has to be rebooted very often. This is annoying as hell when trying to watch a program.

SONY does not honor their warranties, full stop. Do not get scammed by them. We had a GeekSquad certified technician write them an email diagnosing problems with our TV motherboard and STILL REFUSED to acknowledge any problem with the tv.

Spent the extra money for 2 Sony TV. Less than 2 Years both are failing. So disappointed in these TV. Will be shopping for 2 more. But will never have another Sony. Just as well go cheap if everything is throw away.

Beware when purchasing a Sony TV because the customer support is abominable! I had a really simple fix but instead they tried to gaslight me: telling me that what I was reading in THEIR included reference guide was not what I was reading. Similarly instead of correcting their “misprint” I was told to correct it myself for $90. So buyer beware. When I was selecting which brand and model to purchase I trusted the information that Best Buy and the Sony reference guide stated; namely that the remote had backlighting.

Sony used to be my favorite TV brand. Years ago, I used to have a Trinitron TV that lasted for about 20 years. After that time, I decided to get an LED TV and said to myself that I had good luck with Sony and chose a Sony LED TV due to the Sony TV having a smaller footprint TV stand for me to be able to use on my TV table versus the the larger footprint feet near the ends of the TV's which would cause them not to be able to fit on my TV table.