Sony TVs Reviews
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Have been through highest stage of Sony engineer without replacement or refund. Their Master Series supposed to be the best in reviews and TV goes black and get 2 screens when going to off air! Sony knows of the problem and was told to buy a Apple TV to use and my runner until they can figure it out. TV only a month old at 2,800 dollars and this is what you get. Please don’t buy because I’m looking like a fool when it goes black having company. Asked Sony to replace since they say it’s on a small amount of TVs but they are not giving me the option.
Bought at a high end electronics store Suess in Appleton Wi. Should have gone to Best Buy. They would have refunded me my money. They want me to keep it at the store so they can see it happen and Sony wants me to keep unplugging then plugging it in to reboot until they can figure out or wait until it’s off warranty. This is their OLED Tv and this is how they treat their customers. Biggest joke I have ever seen from a premier company. Should have bought the LG G2 for 700.00 less. Anyone has a question I will answer and have pictures of the problem still having.
I purchased the Sony $500.00 Smart TV in the last year. I'm mad as hell Sony eliminated the old plugins. This makes non HDI DVD players useless. I bought a HDMI 5 plug cord and the TV would not recognize the cable. I asked Walmart to take back the Sony DVD player and they refused since the purchase was over 30 days. This player was less than a year old. I fought with 2 Sony reps and they said I had to buy a current DVD player. I've spent $1,000's on Sony cameras, TVs and acc. over the years. Image this! Sony would not replace a $33.00 DVD player. I'm a disabled Vietnam veteran and Sony has treated me like **. I will never-ever buy another Sony product again. It's shows Walmart and Sony do not give a damn about customers anymore...
Sony Bravia works only for a little over 2 years and the display goes puff. Multiple other reviews, same complaint. Misleading support websites suggesting Google/Android restart factory reset, only if display works. When display is gone, neither can operate the TV or remote.
I have owned 7 or more Sony tvs in the past. Two of which were recalled for different issues. In 2017 I purchased a 65-inch 900e model. It lasted 3 1/2 years. Sony tv's purchased in the 90's lasted at least 10 or more years. It is without a doubt, Sony knows the brand is not what it use to be. At least in the past they would recall known problems and replace the tv. I love the picture quality but the longevity is no longer available for newer models.
I purchased Sony KD65X80CK from Costco. I was VERY SURPRISED to found out: 1) connected mouse couldn't be used to input data, 2) remote is very "jumpy" hard to use. BUT WAS IS THE LAST POINT THAT FORCED ME TO RETURN the tv - is the fact that on this TV on remote ARE NOT EXISTING NUMBERS AND "SMART TV BOTTOMS." Asked Sony customer support if Sony is ready to replace this remote... The answer WAS, "GO AND BUY ANOTHER REMOTE!" (from compass). I will go and drop off back this piece of... to Costco.
I purchased a new Sony Bravia TV in 6/2022. The "smart" TV worked fine for 4 months with the added Apps opening and performing well. Then I could no longer access Paramount, Peacock, Disney, and Hulu. After many hours on the phone with Sony support, the "alleged" problem was my Fios Internet provider using an advanced IPv6 and not an older less secure IPv4. They could not offer a software upgrade to fix the issue. So my "smart" TV became dumb overnight. Sony will not replace the TV despite being under warranty. There is a workaround -- buy a Roku or other similar streaming service. Obviously this is an unacceptable solution and speaks to a major software flaw in the Sony TV. Avoid Sony.
The night scenes on this television is very very bad. I will not buy another Sony because the customer service. The TV text requested that I take pictures of a test screen that is on YouTube for Sony and they decided it was within specs. The night scenes are very very bad on this model, the vivid is nice but never never on the night, seems very very bad distortion, shadowing waves coming off an image distortion with dark colors. I asked Sony Inc to send a TV repair person out to inspect the TV, they rejected.
I believe that Sony is not remained same brand value as it was in 90's, they don't have readily available spares, if any malfunctioning happened to tv, so guys wait, it depends basically location to location to get the right spare for your TV, rest the support staff is also not showing their courtesy to help the customer and not picking the phone calls after being paid 200rs + GST. I face above problems so my experience with Sony for buying sony Bravia TV does not remain fruitful.
I purchased this Sony 65” XBR65X850D from Best Buy in 9/2016. Very excited about my purchase. This TV is just used in the family room in the basement and due to our work schedules, only used a few hours a week, at best. Often times, it loaded very slowly and sometimes not at all. The TV constantly needed to be rebooted or hard system restarted. It began to not power on without long delays. I purchased the surround sound system with it and had issues with the systems communicating, when they are both Sony. It was a very frustrating experience for how little we watch TV, but the amount of money we spent, which was well over $2000 for the TV in the speaker system, is a lot. Now my television doesn’t turn on at all and googling it reveals that this seems to occur on this model a lot. Sounds like a known problem that is now the customer's problem. Poor quality!!
Bought a 65" Sony KD 65X 750F TV from Costco in October 2018. TV cost 1498$ plus taxes. A few weeks ago the TV just shut off by itself and was dead. Of course its out of warranty. Took it to a repair place and the guy determined that the Mainboard had failed. When he tried to get a replacement, he found no main boards available ANYWHERE. Why? because Sony doesn't carry new parts to repair its TVs even just 2 years after the model is produced. This was not the case in the 80s and 90s when they made great Tvs and were a company that cared.
Even used parts sellers dont have any of this board in stock because apparently this main board issue is a very common failure and has happened so times that all the used functioning main boards are gone. Sony doesn't seem interested in my problem and so far I have not heard anything back from Costco Canada. The bottom line? DO NOT BUY a SONY!! They are not made in Japan anymore and the reliability of the product has cratered! If you are going to buy a Chinese-made TV then you might as well pay $100s less and buy a VIZIO or the like and not pay for the SONY name because it doesn't mean what it used to!
I had to pay about 10 dollars to purchase a magnifying glass to read the operating manual for my 43 inch flat screen tv Sony. The price was over 600 dollars and the manual was too small. Sony needs to reprint the manuals to a much larger size. The current size is about 2 mm.
TV was installed in January 2022 which did not get used much until March at which time we find that the TV will not hold its connection to the internet and you cannot get through one day without it disconnecting and losing its connection. Contacted Best Buy where I purchased it and had it installed by them and was informed I only had a 1 month warranty because I never purchased extended warranty. Contacted Sony and they said they are aware of this problem and are trying to fix this software problem and in the meantime they are not willing to help you with this problem at all. I am so disappointed in the service from Best Buy as well as Sony being able to sell a product that they are aware of a software issue with it.
My TV stopped working after 14 months-no picture or sound, just a flashing amber light 7 times. Sony Authorized Repair shop stated the main board needed to be replaced. Sony Support said it is not covered under its 1 year warranty. Sony Support stated the average span of the main board is 40,000-60,000 hours or 4.5 to 6 years. However, Sony still won't replace my TV or covered the $900 repair. I paid $1800 for the new TV.
I was notified by ABT where the TV was purchased that it will be replaced by Sony. My guess is ABT has some influence.
Our expensive OLED tv lost its picture and Sony will not repair the tv. Sony said it is 3 weeks after the year delivery date and they only have a 1 year warranty. The sad part is we used the tv less than one year because we were under construction. The tv was stored in a safe place. Do not buy this product. It is expensive and cannot be trusted to work. How awful is Sony that they make a product to only last 1 year?
Bought my Sony XBR-55X95OG in Dec 2019, 6 months ago in Jan 2022, the TV started to have an intermittent black screen. I called Sony repair, and they told me to reset by holding the Sony remote for 5 sec. That worked for a very short time, then I began getting messages about WiFi connection. My WiFi is not the problem. The motherboard on the TV died. I am expected to cover the cost of this expensive repair after only two years use of the TV. This is outrageous considering the expense. I am now having to buy a new TV. Sony was unreasonably unhelpful and should be covering the expense of a new TV. I will never ever buy another Sony product. Stay away from this company.
I purchased a 50" Sony KD50X85J TV on 7/1/21. Less than a year and there are vertical lines indicating failed LEDs in the lower screen. After trouble shooting with Sony, I was asked to submit photos of the problem so they could process a replacement of the unit. They came back saying it was not "under warranty" due to "damage to the screen".
This unit is mounted above a mantel and is never touched. It was fine at 10:30 in the morning and when I came back into the room at lunch - the black lines were there. They insist we damaged the screen and refuse to either send someone out to physically look at it; or to escalate the problem to a manager stating "their managers do not talk to customers". I'm not trying to scam Sony - we have 4 other Sony TVs in our house. And if we had hit it with something - I definitely would not be asking them to make it right! Their only offer was to sell me the same model at a slightly discounted price! Why would I buy something that has already failed on me once?? I am done with SONY - they will never be a replacement option for our future purchases!
I purchased a 55" Sony smart tv from Best Buy in Aug 2018. model XBR - 55x900f. The tv just died. It won't turn on. Geek Squad diagnosed it as a failed panel which is not repairable. I called Sony and they directed me to an authorized repair center. They said if it is the panel, it's not repairable. I spent $2,000 on this TV and got less than 4 years use. Unbelievable. Sony tvs are garbage. Don't buy one.
I bought a Sony Bravia 55" TV at the end of 2017 - it just stopped turning on - out of the blued - did all the force re-starts - was on with customer support - after trouble shooting, I was told there are no Sony authorized repairs near me (I live in the NYC area) and they suggested I find a TV repair shop. BYE.
How long does a TV last? I bought a Sony Bravia 65" less than 5 yrs ago from Costco and after 3 years it has a horizontal black line in the middle of the screen. Now it just won't power on after a life of 4 years 4 months. My LG and Samsung TV which are more than 10 yrs are still working. These reviews about Sony being reliable and good quality are all **.
Bought an A8H that died before 90 days. Panel died. No inventory so forced to take a TV I did not want. Now they’re back in stock but it’s too late for me. Worst buying experience of my 60 years. ARC rarely works now. Have to keep toggling HDMI control but that still only helps occasionally. User interface is counterintuitive, remote is poorly designed (constantly hitting voice control just using basic buttons), and the remote buttons are far too sensitive. Brush a button and you’re no longer watching what you were. Infuriating. Smart TV? It’s a marketing box that is not average consumer friendly. Stopped 4 people from buying Sony and several from using Best Buy and I’m just getting started. Anger burns longer than joy sings.
Sony will be sending a replacement TV.
I purchased a Sony 65" X80J Smart TV from Best Buy on Jan 10, 2022. After waiting 10 days for delivery and 3 days for set up, TV worked fine until Feb 17, 2022. When suddenly a 10 inch black vertical ribbon appeared in middle of screen, flashing constantly. Best Buy says my 20 day old TV is not under warranty from them and go through Sony. Sony is assessing my picture and video of the problem to determine next steps. A brand new Sony TV should not have this issue after 20 days....poor construction and quality is obviously bad components. DO NOT BUY!
I used to believe Sony was a good brand until I bought the 85 inch Sony Bravia TV. Do not waste your money. The picture quality is fine, but apps such as YouTube and Netflix simply do not work properly. It is that annoying that you’ll probably want to smash the TV. And support will ask you for videos and all sorts of ridiculous things that you cannot send via email. It’s all a dead end.
Bought a Sony Bravia TV Model KDL43WF663 from John Lewis in July21. The TV never worked properly. When we finally decided to report it to John Lewis we're told it was under Sony’s 1 year warranty. For 4 months we are being played between Sony and JL. JL sent 2 engineers to fix the TV to no avail. They just can’t figure out what is wrong with it. Sony has cancelled their engineer twice and now is refusing to assist claiming they can only repair if the problem is with the TV panel. No one can tells us what is the problem.
We have a TV that has been faulty from the minute we bought it. It came with 5 years warranty but none of the two companies involved is willing to do anything about it. JL has now discontinued this model… Wonder why. Every time we call Sony they come up with a different excuse. We have all phone calls recorded and we will be uploading it on Instagram and Twitter. It’s shocking this is allowed to happen. Please don’t buy this model. It’s an absolute rubbish and you will be left out of pocket.
I purchased a Sony 65inch X90J TV and two months into ownership I noticed a cluster of what looked like dead pixels. I contacted Warranty support and after sending several pictures I was informed the based on their assessment my TV was operating in normal parameters. I spoke to number different people with no help and no way to appeal the decision. The last person named Mark was very rude. The kicker was that when they had made their final decision on my warranty service they send me a number to call to get the verdict. The number was not toll free and I was on the call for over an hour... 40 minutes of that was on hold. After the call ended I found out it cost me 30 dollars in long distance fees. Needless to say I was frustrated.
Bought 3 Sony tv within 1 month of each other. This one Sony turns on by itself and also now (something new) changes channels by itself. Tech support took control (5 factory resets later) and walked thru all my settings numerous times. Still the same, now they blame it on "GOOGLE" who is working on the problem. Yea well how come only this one tv has the problem when the SOFTWARE is exactly the same version on my other tv. Looking for a class action law suit to join. Do yourself a favor and listen to some of these reviews... If we hurt them in their pocket maybe they will step up to the plate and correct the many issues. Until then look for another tv brand.. Sony is no longer a top brand. Bruce in Ladson South Carolina.
It's 6 yrs we bought Sony TV, faced display issue in a year, got repaired paying 10k and now from past 2 months again display issue, they said T-con part issue and can't replace the part because part is not "supplied" and they aren't sure that part will be available in future. Offered another TV with with so called offer price. Fun part is the price they're offering is Higher. Will get same model for better price in electronics showrooms. Big time fake company. Doesn't agree that they've stopped manufacturing part. Please don't even have second thought buying sony TV.
We purchased a SONY Bravia TV, within 14 months the on switch was acting up, and now 3 years after purchase the TV's main circuit board has blown and the TV needs to be repaired. The repair services in Toronto for SONY minimal and very few that service their TVs, and are pathetic and very unprofessional. I talked to numerous overseas reps before I could get a repair number in Toronto, and of the 4 that I called none returned my call. It has been almost 10 days now, and I still have not had an adequate service call to repair it. SONY, it is no longer the product that it once was, as this particular 55" XBR 800 is a piece of junk.
So I purchased one of Sony's new OLED (65 in.) TVs back in August 2021. 60 days later, it stopped working, and the fun began. It took me two weeks to finally get someone on the phone who could actually help me. They decided to send me a new TV. When it finally arrived, it was the WRONG TV. Now I've been waiting for another few weeks for them to send the right TV, which they still haven't done. So I've been without my brand new TV for over 5 weeks now. I asked Customer Service if they would be willing to upgrade my OLED to the 77in. TV for all the hassles it's taken to resolve this issue. My request was denied. Normally, I buy Samsung, or LG TVs, but I thought I'd take a chance on Sony. Very disappointed.
On December 8, 2020 my husband and I decided to upgrade our television. We purchased a Sony Bravia, Model #KD-75X750H, Serial No. 4000995 and while watching TV last night we noticed a bug on our TV. To our surprise the spider got in between the TV screen. Never in my life has this ever happened to me before. We were surprised. We contacted the 1-800 number on the warranty documents and were told that this is not part of the warranty and they cannot do anything for us. We were then told by Sony Canada to contact the store where we purchased the TV. Now why would they offer us a warranty and send us off to the store. We have also researched on our end and no matter where we got our information, this is supposed to be covered by the warranty. So we spend $1600 and not even a year later have an insect in our screen while trying to enjoy a good movie or sports game. Never will I ever purchase another Sony product in my life.
Great picture quality and 4k streaming. Have owned this TV for over 4 years, no problems at all. 55 inch viewing is awesome with my swivel TV stand. Sony TV is one of the best set ever owned. Will always purchase TVs from this maker. Their name speaks for its self. Very happy with my choice of Tv.
Sony TVs Company Information
- Company Name:
- Sony TVs
- Year Founded:
- 550 Madison Avenue
- New York
- Postal Code:
- United States
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