Sony TVs Reviews

I would not given even a one star because their product is not good at all however their after sale service is also worst. I did buy 50 inch TV which stopped working after 8 months. I have been calling their customer care for a 25 days however no repairer has turned. Sony says that TV can not be repaired since they don't have parts available. I wasted my money.

Even I would not give Sony one star, Horrible Customer service. My New TV broke down, their manager left me Email that we would replace your Tv. I called one week multiple times. A day, they would not answer phone. Once I got caught up with their manager Kyle he totally refused. He said, "After further investigation we concluded that we are not replacing TV." He was very rude in behavior and I ask him why would you email me we are replacing without finishing your investigation. I and my family will never buy Sony product again in my life. They do not respect their own promises, very disappointed.

I bought my TV a little over a year ago. The screen fades away when I have it turned on. I contacted support and they were unable to assist with the issue. Sony no longer has 3-year guarantee on their products. Since I was shy of the 1 year warranty they were unable to help me with a flaw in their product. I saved and paid a lot for a product that did not last a year and a half. I do not recommend Sony anymore.

I would not recommend any Sony tv to anyone!! Picture is really nice, but that's it!!!! I bought a Sony tv 11 months ago and it already has multiple dark cloudy spots, I called Sony and they made every excuse not to correct the issue, they tell me it's caused by pressure, but how can they say that when it's in multiple spots, and no one has come to even see it in person!!! NEVER AGAIN!!!!

Bought a Bravia XR-77 in June of 2023. May 2024, we got the red blinking light of death notification. Tried the unplug for 2 minutes troubleshooting numerous times, no luck. They used to be good, would not buy another one again!

Stay away from ANY Sony TVs. There is a reason they don’t offer reasonable warranties. They lack quality tremendously. Had the Sony Bravia XBR75x900 for three years and got the red light of death and Sony basically says oh well and shrugs her shoulders. If they really think three years for a 2K Is reasonable, I hope they crumble. Terrible manufacturing, STAY AWAY!

After 20 months, the Bravia cable connection stopped working. In the past I've always bought Samsung that worked perfectly for 10 to 13 years. I regret my purchase. No I'll have to spend $100s of dollars for a repair.

Do not waste your money on sony. 2/3 rate 0 stars (forced to give 1 star). Their prods are being made cheaper & cheaper & customer support is worthless, if you finally get a human. Samsung way better.

Within six months of purchasing this 65 inch Sony TV for $1800 at Best Buy the picture stopped working. Best Buy does not support Sony TV's (who knew!) and referred me to Sony. Sony technical support took my information, gave me a case number and their assurance that their engineers are working on the problem. So here we are a year after reporting this problem and I'm told the engineers are still working on it. And, the fix is to unplug the TV and wait 30 seconds. Oh, but wait, they have extended my warranty another six months. Ah, but why extend the warranty if you're not going to actually fix it? The moral of the story is not to buy Sony TVs, especially at Best Buy.

First and worst and last experience with a Sony TV. Bought a 65 inch Bravia a80k from Best buy in August of 2022 at a cost of 1700.00 dollars. For 3 weeks now I have a solid white line top to bottom on the left side of the screen... Best buy doesn't repair as they would an Lg or Samsung. Sony just wanted to troubleshoot with no fix.. No repair shops available near Irmo.... so I'm stuck with 1700 worth of junk. Was less than 2 years old... On my way for another one... Never be a sony!!!!

I bought Sony Bravia 32” to replace an older tv after ten years of use, at a cost of $540 (including taxes), from Costco.ca. This Sony tv lasted one year and one month (13months) before it stopped working. It worked fine on a Saturday morning, but when turned on again on Saturday afternoon, it didn’t. There were vertical, coloured strips from middle centre top, to half way down the screen… There was a foggy distortion covering the bottom horizontal half… Only the top 8” showed a decent image.

Their A95L TV has worst quality control ever with the highest price tag, wouldn’t fix their ** dead pixels under warranty, do not try your luck buying their OLED tv unless you wanna randomly bump into a bad panel like me. In case you already bought one and have a bad panel upon purchase, it will be better off for you to return than wait for their customer support to get back to you promising response in 1 day which eventually drag your tv out of return period.

My husband and I bought a SONY 75" tv. We've had less than a year. We purchased the Geek Squad service warranty. So we had a problem with dark spots around our tv. Just to be clear they look like bruises. Anyway, geek squad came. They contacted SONY for a triage. They rejected them, and SONY told them we had to contact them ourselves. So we did, when we called they hung up on us 3 times. Until we called a 4th time, gave them a description of what was going on. They told that it was more than likely that our tv had to be replaced by them. We emailed them pictures of the spots. When we heard back from them. We were told that because it seemed to have dust inside the screen, that they couldn't do anything because it wasn't covered by the warranty. I just want to say I will never purchase any TVs from them. And I would like to recommend for people not purchase them either because this is what SONY will do and they won't honor it.

I purchased the top of the line Sony OLED TV for $3200 in September 2021. Two years later TV started showing black lines and green spots on the screen. It is a defect that can't be repaired without replacing the whole panel. Sony support was completely useless. They suggested to use yellow pages to find a TV repair service. It turns out that the warranty on such an expensive TV in only 365 days. Stay away from Sony OLED TVs.

We bought a Sony 55 inch Bravia OLED Sept 2023 still under warranty. It was great at first but now has developed horrible horizontal lines through the screen. We have contacted them several times with no help. This TV is not worth the price. Not sure what we will do. We are seniors and feel we were ripped off.

I purchased a Sony TV one year and six months ago and woke up this morning and it is showing a blue and black screen. Cost me $1400 and no support from the Sony support team at all. I advise all people not to purchase any Sony TV as it is widespread to have priced but defective TVs.

I purchased a Sony XR-75X95J 16 months ago from a home theater and audio company and had it installed in my new home. Now a little over a year later there is a grey area about 12" wide running up and down the TV a little left of center. The company that installed it came out and tried all their troubleshooting repairs to no avail. He then called Sony and talked to their rep. The Sony rep said he didn't have anything else to try and that the tv was "dead" and not repairable. Then he asked if it was less than a year old, and when told no, his reply was "bummer". I asked the tech if it was normal to have to replace a $2,600 TV ($3,000 with installation) every 16 months and he said he just came from another house that had a Sony TV of the same year and about the same age that was also "dead" with no recourse other than to buy a new one. I would STAY AWAY FROM SONY TV'S!!!!

After only 1 year, we noticed four dark "clouds" on the television and watching a movie is impossible because they are all too dark. Sony cannot fix this and then refer us to a "paid" site which was no help either. Do not waste your money on a Sony Bravia TV.

I paid good money for a 55 inch Bravia Smart TV and bought a 3 year warranty from Costco in November 2019. Now, 4 years later the TV will not connect to WiFi no matter what you try. I have spoken with both Sony Tech support and Costco Tech support and everything they suggested did not work. I now have a smart tv that won't connect to my streaming stations like Netflix and Prime. I can only get cable channels on it. My last Sony lasted over 20 years. New technology does not appear to be their strength.

I bought the Sony Bravia XBR55x950h TV from Best Buy in July 2021 as a gift for my dad, and I must say that my experience with this television has been far from satisfactory. Approximately 15-16 months after the purchase, I'm left feeling disappointed and frustrated with the product. The most significant issue is the TV's constant and inexplicable shutdowns. It frequently turns off on its own and blinks an LED code four times before coming back to life. To temporarily fix this problem, I'm forced to disconnect all cables and unplug the power cord from the back of the TV. I then wait for a while, reconnect everything, and re-mount it on the wall, only to have the same issue reoccur shortly after.

I own a 65” Sony tv. For 1 1/2 years it was great. Then it started to have problems - remote functions stopped working, and it started to make loud popping noise. Sony help was useless. Don’t buy Sony.

Tv is less than a year old. The main screen started peeling off in corner, now left with no picture just white in that spot. Wouldn't cover, warranty said it was our fault. It was coming off before we touched it. Told there was nothing they could do, wouldn't let us talk to a higher-level employee.

I purchased a 65" Sony TV a little more than five years ago but I've repaired it twice and now again for the third time, I've gotten the blinking lights of death. So there's a red light that appears and it blinks three times which indicates that your TV will no longer work. Apparently, it has something to do with the motherboard, but regardless of the problem, the thing is a piece of junk! I have less expensive TV's that do more and have lasted longer with no problems. With Sony, you also might not be able to get all the latest apps like AppleTV. Anyway, don't do it!!

Bought Sony XR75X90CK 11/28/22 at Costco. Also received additional 5-year service/warranty from Allstate. TV started to have network connection issues in June, 2023 - about 5-6 months after the purchase. Called Allstate to replace TV. They stated that their "warranty" does not cover the period of OE warranty which the 1st year. Called SONY. They sent me to tech support to troubleshoot. Ran their routine - no help. At the end I was told to do a factory reset and see what happens. I was also told that if it does not solve the problem I could select to replace my TV in kind. It did not help. Called Sony again. Explained the situation and requested replacement. I was sent to some very rude Customer Support lady that was not helpful at all. Hanged up. Called again.

Purchased 5/15/2021. Used daily for average of 12/hrs per day. Yesterday self-shut down and 5 red LED lights began blinking. Tried Sony site's recommended fixes. None work. I'll be calling a Best Buy Geeks Squad site to enquire cost of coming to residence to repair and what I'm on hook for should they be unable to repair. The fact this is all over the Internet as a recurring problem for over a decade now with Sony TV (all models) is mind-blowing to me. I spent 16 years working in Japan. Deliberately purchased this product because of known quality brand name. Did not bother to check on-line prior to purchase. Stupid me.

Bought Sony Bravia TV in 2019. My brother also bought one. He had to return his to store within a couple weeks as the color display was way off. I had to use warranty within 3 months as my TV kept shutting off. Technician replaced motherboard, however, TV continued to shut down by itself, but it would restart. After 3 years, the TV shut down completely and could not be restarted. Sony Support was no help and they do not present options when it is obvious that they have sold a bad product and I have had trouble since the start. I once considered that a Sony Bravia was a step above and a great product but with the above knowledge and poor support, I will not buy them anymore.

I have to say that this is the worst online store it can be, but I didn't see any reviews online. Need to put it here so that somebody can see my experience buying a Bravia on the official website.

Don't buy a Sony. They are total garbage now and won't last even 2 yrs. I ended getting an India call center and 23 emails later they still denied valid warranty claim. They basically stole $329 dollars from me and can't answer any detailed questions. Total idiots now are paid by Sony to find any reason to never honor warranty. Sony outsourced their support to India & Philippines. Also Best Buy scams you for $200 warranty when it's really one year because they start counting on day of purchase. Worst experience of my life dealing with 3rd world liars.

Four years ago, I purchased a 75-inch Sony Bravia TV. I was delighted with the picture quality. We paid nearly four thousand dollars for what is now worthless. Unfortunately, the television no longer has a picture, and Sony does not make the part to fix it. Best Buy, the company that sold it to us, charged us 100 bucks to tell us there was nothing they could do. I am angry that a company can build a product, sell it in stores like Best Buy and provide no support.

I’m only giving 1 star because I can’t give zero and leave a comment. I Purchased a Sony tv less than two years ago, have had non stop technical issues with it. Now, the wifi board is broken and requires a service tech to come to the house. I will never purchase a sony product ever again.

Bought a Sony TV from Best Buy and even bought a extended warranty with it. 4 and half months after extended warranty expired TV broke. Neither company are willing to do a dang thing. Keep telling me to pay for a TV repairman to come look at it. Nope not a dime more of my money is going to go to Sony or Best Buy!

I bought my TV new in November 2019. I started having problems with the sound going out and was told to unplug an replug the set back in again. It worked, but then kept doing it many times a week. I called support - did every thing they asked including a factory reset. Nothing cured it. Now, when first starting up the TV in the day, the screen flickers, goes white and then has a popping noise before the picture comes up. I have been trying to get this remedied since March 2021 when it started. Unfortunately, Sony has a one year warranty. Really? On such an expensive item and a company that has been pretty reliable? Not anymore. They could do nothing for me. Not replace it - no money back. Nothing. Sorry Sony, you lost a customer. Going for a different TV. Your company can afford to do good customer service and because you didn't in my circumstance - I'm leaving you and your products.

Have been through highest stage of Sony engineer without replacement or refund. Their Master Series supposed to be the best in reviews and TV goes black and get 2 screens when going to off air! Sony knows of the problem and was told to buy a Apple TV to use and my runner until they can figure it out. TV only a month old at 2,800 dollars and this is what you get. Please don’t buy because I’m looking like a fool when it goes black having company. Asked Sony to replace since they say it’s on a small amount of TVs but they are not giving me the option.

I purchased the Sony $500.00 Smart TV in the last year. I'm mad as hell Sony eliminated the old plugins. This makes non HDI DVD players useless. I bought a HDMI 5 plug cord and the TV would not recognize the cable. I asked Walmart to take back the Sony DVD player and they refused since the purchase was over 30 days. This player was less than a year old. I fought with 2 Sony reps and they said I had to buy a current DVD player. I've spent $1,000's on Sony cameras, TVs and acc. over the years. Image this! Sony would not replace a $33.00 DVD player. I'm a disabled Vietnam veteran and Sony has treated me like **. I will never-ever buy another Sony product again. It's shows Walmart and Sony do not give a damn about customers anymore...

I have owned 7 or more Sony tvs in the past. Two of which were recalled for different issues. In 2017 I purchased a 65-inch 900e model. It lasted 3 1/2 years. Sony tv's purchased in the 90's lasted at least 10 or more years. It is without a doubt, Sony knows the brand is not what it use to be. At least in the past they would recall known problems and replace the tv. I love the picture quality but the longevity is no longer available for newer models.

I purchased Sony KD65X80CK from Costco. I was VERY SURPRISED to found out: 1) connected mouse couldn't be used to input data, 2) remote is very "jumpy" hard to use. BUT WAS IS THE LAST POINT THAT FORCED ME TO RETURN the tv - is the fact that on this TV on remote ARE NOT EXISTING NUMBERS AND "SMART TV BOTTOMS." Asked Sony customer support if Sony is ready to replace this remote... The answer WAS, "GO AND BUY ANOTHER REMOTE!" (from compass). I will go and drop off back this piece of... to Costco.

I purchased a new Sony Bravia TV in 6/2022. The "smart" TV worked fine for 4 months with the added Apps opening and performing well. Then I could no longer access Paramount, Peacock, Disney, and Hulu. After many hours on the phone with Sony support, the "alleged" problem was my Fios Internet provider using an advanced IPv6 and not an older less secure IPv4. They could not offer a software upgrade to fix the issue. So my "smart" TV became dumb overnight. Sony will not replace the TV despite being under warranty. There is a workaround -- buy a Roku or other similar streaming service. Obviously this is an unacceptable solution and speaks to a major software flaw in the Sony TV. Avoid Sony.

The night scenes on this television is very very bad. I will not buy another Sony because the customer service. The TV text requested that I take pictures of a test screen that is on YouTube for Sony and they decided it was within specs. The night scenes are very very bad on this model, the vivid is nice but never never on the night, seems very very bad distortion, shadowing waves coming off an image distortion with dark colors. I asked Sony Inc to send a TV repair person out to inspect the TV, they rejected.

I believe that Sony is not remained same brand value as it was in 90's, they don't have readily available spares, if any malfunctioning happened to tv, so guys wait, it depends basically location to location to get the right spare for your TV, rest the support staff is also not showing their courtesy to help the customer and not picking the phone calls after being paid 200rs + GST. I face above problems so my experience with Sony for buying sony Bravia TV does not remain fruitful.

I purchased this Sony 65” XBR65X850D from Best Buy in 9/2016. Very excited about my purchase. This TV is just used in the family room in the basement and due to our work schedules, only used a few hours a week, at best. Often times, it loaded very slowly and sometimes not at all. The TV constantly needed to be rebooted or hard system restarted. It began to not power on without long delays. I purchased the surround sound system with it and had issues with the systems communicating, when they are both Sony. It was a very frustrating experience for how little we watch TV, but the amount of money we spent, which was well over $2000 for the TV in the speaker system, is a lot. Now my television doesn’t turn on at all and googling it reveals that this seems to occur on this model a lot. Sounds like a known problem that is now the customer's problem. Poor quality!!