Sony TVs Reviews

I bought a Sony Bravia 65" tv just 2 years ago. Did not get an extended warranty as my other tv's lasted a lifetime and I usually gave them away. I unplugged my tv to move it onto a new stand. When I replugged it, nothing worked. Tried soft set, hard set, worked on it for way too many hours. Called customer service and they were useless. Sony wants your money and then they produce cheap products, and call it a day. Maybe I will go short on their stock today. They have no future if they produce crap.

I purchased a Sony TV and was initially satisfied with it. However, after just one year, I accidentally broke the screen. When I reached out to Sony for a repair, they told me there were no replacement parts available. My local TV repair shop also confirmed that the parts simply don’t exist to fix it. To make things worse, the accidental insurance I added doesn’t even cover screen damage—one of the most common issues a TV could have. Between the lack of support, the lack of repair options, and the useless insurance, I’ve realized that Sony TVs are not worth the price. Going forward, I will never buy another Sony TV. Many lesser-known brands offer cheaper, sometimes even better TVs, and they actually provide support for repairs. If you’re considering a Sony TV, think twice—you could end up with an expensive brick that no one can fix.

We purchased a Sony XR-65A75L Bravia Google TV from Best Buy in November, 2023. We have had numerous problems with this TV, freezing, etc. The other day the TV would not work at all, just a black screen with a red flashing light. I attempted 10 factory resets as directed by Sony. This did not work, it turns out the mother board may have failed. While the warranty had run out, the TV did not last but 18 months. At a purchase price of $1500.00, we paid $83.00 a month to use this TV. I called Sony, and they said I was out of luck and to have it repaired at their service center at our cost. Lesson here, DO NOT PURCHASE SONY TV's.

Both a new Sony Bravia 65 » 5 years ago, not working anymore. A real piece of junk. I was thinking of buying a Sony for a peace of mind, I was wrong. It’s not better than the cheapest Chinese tv on the market. Tvs uses to last 20 years, not anymore.

My Sony Bravia XR65X90C TV has a washed-out undefined picture. I and other helpers spent several days trying to send Sony customer service the pictures and videos they claim are required to complete a claim. This is to be done on a cell phone and is extremely difficult for a senior aged 76 to do, and I was not able to provide the information. Sony did NOTHING to help other than saying I should seek outside help to send the required data. So, I can no longer recommend buying any Sony products, their customer service is terrible.

This is really the worst tv I have ever owned. Several very annoying flaws. The remote will NOT turn off the TV. I have to reach around the back (Difficult as it is in an entertainment cabinet) and physically unplug it. It will not turn off otherwise. While watching a show a picture pops in and it shows some woman speaking in a foreign language, sitting there crocheting something. I am not kidding!!!! It happened twice in a half hour show. I went online and searched and found many, many similar complaints. Spend your money on an any other brand!!!

Do not buy any TV products! Please read other reviews. TV freezes when streaming a live show or sporting event, volume cuts off during movies, and TV turns off by itself. Picture provided shows TV on but nothing on the screen except a blue backlight. Have to constantly unplug the TV to get it to work again. According to Sony it’s an internet issue and not a TV issue. This decision was made by their IT team via 10 second videos. Waste of money.

I've had 2 Sony Bravia TVs. My previous one had one of the control boards go out after only 3 years... but it's impossible to know which one because their red-blinking-LED codes are so general and could mean a failure of any one of several components. I was wanting to upgrade to a newer Android TV (now Google TV) model that could run the AppleTV+ app, so I just gave the old one away and bought a brand new Bravia XR65A80L.

I purchased a 65” Sony Bravia OLED tv. It lasted one year and one week. I purchased for $1600. The main board is gone. It was purchased at Best Buy. They told me it is not worth fixing. I didn’t mind paying extra for quality. I called Sony. They would do nothing about it since it was a week out of warranty. I would never purchase a Sony again.

So my pretty much still new to me and like my 5th Sony TV I have purchased will now be my last after the customer service I was not given due to an internal failure. TV was just under 2 months out of warranty and now will not turn on. No lights, no power getting any output through the TV. Went through all the guided and proper steps for a soft restart, a hard restart and check all physical external connections and controls. Nothing works now.

I bought a Sony tv 4 years ago. I’m on my 3rd tv of theirs In 4 years. Luckily Sony replaced two of them. But my third one now which is not in warranty keeps freezing at least twice a day and have to unplug it for a few min to reset it. Customer service just said update the tv and reset it. Still doesn’t work. I would never buy another Sony tv ever again. Horrible product, DO NOT BUY SONY TV PRODUCTS.

This is a 55" Sony Bravia tv and it sucks. It is slow to connect to the internet even at 90+ mbs and it buffers way too much. If you are shopping for a Sony tv RUN!! The Google system is not good. The tv has to be rebooted very often. This is annoying as hell when trying to watch a program.

SONY does not honor their warranties, full stop. Do not get scammed by them. We had a GeekSquad certified technician write them an email diagnosing problems with our TV motherboard and STILL REFUSED to acknowledge any problem with the tv.

Spent the extra money for 2 Sony TV. Less than 2 Years both are failing. So disappointed in these TV. Will be shopping for 2 more. But will never have another Sony. Just as well go cheap if everything is throw away.

Beware when purchasing a Sony TV because the customer support is abominable! I had a really simple fix but instead they tried to gaslight me: telling me that what I was reading in THEIR included reference guide was not what I was reading. Similarly instead of correcting their “misprint” I was told to correct it myself for $90. So buyer beware. When I was selecting which brand and model to purchase I trusted the information that Best Buy and the Sony reference guide stated; namely that the remote had backlighting.

Sony used to be my favorite TV brand. Years ago, I used to have a Trinitron TV that lasted for about 20 years. After that time, I decided to get an LED TV and said to myself that I had good luck with Sony and chose a Sony LED TV due to the Sony TV having a smaller footprint TV stand for me to be able to use on my TV table versus the the larger footprint feet near the ends of the TV's which would cause them not to be able to fit on my TV table.

I would not given even a one star because their product is not good at all however their after sale service is also worst. I did buy 50 inch TV which stopped working after 8 months. I have been calling their customer care for a 25 days however no repairer has turned. Sony says that TV can not be repaired since they don't have parts available. I wasted my money.

Even I would not give Sony one star, Horrible Customer service. My New TV broke down, their manager left me Email that we would replace your Tv. I called one week multiple times. A day, they would not answer phone. Once I got caught up with their manager Kyle he totally refused. He said, "After further investigation we concluded that we are not replacing TV." He was very rude in behavior and I ask him why would you email me we are replacing without finishing your investigation. I and my family will never buy Sony product again in my life. They do not respect their own promises, very disappointed.

I bought my TV a little over a year ago. The screen fades away when I have it turned on. I contacted support and they were unable to assist with the issue. Sony no longer has 3-year guarantee on their products. Since I was shy of the 1 year warranty they were unable to help me with a flaw in their product. I saved and paid a lot for a product that did not last a year and a half. I do not recommend Sony anymore.

I would not recommend any Sony tv to anyone!! Picture is really nice, but that's it!!!! I bought a Sony tv 11 months ago and it already has multiple dark cloudy spots, I called Sony and they made every excuse not to correct the issue, they tell me it's caused by pressure, but how can they say that when it's in multiple spots, and no one has come to even see it in person!!! NEVER AGAIN!!!!

Bought a Bravia XR-77 in June of 2023. May 2024, we got the red blinking light of death notification. Tried the unplug for 2 minutes troubleshooting numerous times, no luck. They used to be good, would not buy another one again!

Stay away from ANY Sony TVs. There is a reason they don’t offer reasonable warranties. They lack quality tremendously. Had the Sony Bravia XBR75x900 for three years and got the red light of death and Sony basically says oh well and shrugs her shoulders. If they really think three years for a 2K Is reasonable, I hope they crumble. Terrible manufacturing, STAY AWAY!

After 20 months, the Bravia cable connection stopped working. In the past I've always bought Samsung that worked perfectly for 10 to 13 years. I regret my purchase. No I'll have to spend $100s of dollars for a repair.

Do not waste your money on sony. 2/3 rate 0 stars (forced to give 1 star). Their prods are being made cheaper & cheaper & customer support is worthless, if you finally get a human. Samsung way better.

Within six months of purchasing this 65 inch Sony TV for $1800 at Best Buy the picture stopped working. Best Buy does not support Sony TV's (who knew!) and referred me to Sony. Sony technical support took my information, gave me a case number and their assurance that their engineers are working on the problem. So here we are a year after reporting this problem and I'm told the engineers are still working on it. And, the fix is to unplug the TV and wait 30 seconds. Oh, but wait, they have extended my warranty another six months. Ah, but why extend the warranty if you're not going to actually fix it? The moral of the story is not to buy Sony TVs, especially at Best Buy.

First and worst and last experience with a Sony TV. Bought a 65 inch Bravia a80k from Best buy in August of 2022 at a cost of 1700.00 dollars. For 3 weeks now I have a solid white line top to bottom on the left side of the screen... Best buy doesn't repair as they would an Lg or Samsung. Sony just wanted to troubleshoot with no fix.. No repair shops available near Irmo.... so I'm stuck with 1700 worth of junk. Was less than 2 years old... On my way for another one... Never be a sony!!!!

I bought Sony Bravia 32” to replace an older tv after ten years of use, at a cost of $540 (including taxes), from Costco.ca. This Sony tv lasted one year and one month (13months) before it stopped working. It worked fine on a Saturday morning, but when turned on again on Saturday afternoon, it didn’t. There were vertical, coloured strips from middle centre top, to half way down the screen… There was a foggy distortion covering the bottom horizontal half… Only the top 8” showed a decent image.

Their A95L TV has worst quality control ever with the highest price tag, wouldn’t fix their ** dead pixels under warranty, do not try your luck buying their OLED tv unless you wanna randomly bump into a bad panel like me. In case you already bought one and have a bad panel upon purchase, it will be better off for you to return than wait for their customer support to get back to you promising response in 1 day which eventually drag your tv out of return period.

My husband and I bought a SONY 75" tv. We've had less than a year. We purchased the Geek Squad service warranty. So we had a problem with dark spots around our tv. Just to be clear they look like bruises. Anyway, geek squad came. They contacted SONY for a triage. They rejected them, and SONY told them we had to contact them ourselves. So we did, when we called they hung up on us 3 times. Until we called a 4th time, gave them a description of what was going on. They told that it was more than likely that our tv had to be replaced by them. We emailed them pictures of the spots. When we heard back from them. We were told that because it seemed to have dust inside the screen, that they couldn't do anything because it wasn't covered by the warranty. I just want to say I will never purchase any TVs from them. And I would like to recommend for people not purchase them either because this is what SONY will do and they won't honor it.

I purchased the top of the line Sony OLED TV for $3200 in September 2021. Two years later TV started showing black lines and green spots on the screen. It is a defect that can't be repaired without replacing the whole panel. Sony support was completely useless. They suggested to use yellow pages to find a TV repair service. It turns out that the warranty on such an expensive TV in only 365 days. Stay away from Sony OLED TVs.