Sony TVs Reviews

Bought a Bravia XR-77 in June of 2023. May 2024, we got the red blinking light of death notification. Tried the unplug for 2 minutes troubleshooting numerous times, no luck. They used to be good, would not buy another one again!

Stay away from ANY Sony TVs. There is a reason they don’t offer reasonable warranties. They lack quality tremendously. Had the Sony Bravia XBR75x900 for three years and got the red light of death and Sony basically says oh well and shrugs her shoulders. If they really think three years for a 2K Is reasonable, I hope they crumble. Terrible manufacturing, STAY AWAY!

After 20 months, the Bravia cable connection stopped working. In the past I've always bought Samsung that worked perfectly for 10 to 13 years. I regret my purchase. No I'll have to spend $100s of dollars for a repair.

Do not waste your money on sony. 2/3 rate 0 stars (forced to give 1 star). Their prods are being made cheaper & cheaper & customer support is worthless, if you finally get a human. Samsung way better.

Within six months of purchasing this 65 inch Sony TV for $1800 at Best Buy the picture stopped working. Best Buy does not support Sony TV's (who knew!) and referred me to Sony. Sony technical support took my information, gave me a case number and their assurance that their engineers are working on the problem. So here we are a year after reporting this problem and I'm told the engineers are still working on it. And, the fix is to unplug the TV and wait 30 seconds. Oh, but wait, they have extended my warranty another six months. Ah, but why extend the warranty if you're not going to actually fix it? The moral of the story is not to buy Sony TVs, especially at Best Buy.

First and worst and last experience with a Sony TV. Bought a 65 inch Bravia a80k from Best buy in August of 2022 at a cost of 1700.00 dollars. For 3 weeks now I have a solid white line top to bottom on the left side of the screen... Best buy doesn't repair as they would an Lg or Samsung. Sony just wanted to troubleshoot with no fix.. No repair shops available near Irmo.... so I'm stuck with 1700 worth of junk. Was less than 2 years old... On my way for another one... Never be a sony!!!!

I bought Sony Bravia 32” to replace an older tv after ten years of use, at a cost of $540 (including taxes), from Costco.ca. This Sony tv lasted one year and one month (13months) before it stopped working. It worked fine on a Saturday morning, but when turned on again on Saturday afternoon, it didn’t. There were vertical, coloured strips from middle centre top, to half way down the screen… There was a foggy distortion covering the bottom horizontal half… Only the top 8” showed a decent image.

Their A95L TV has worst quality control ever with the highest price tag, wouldn’t fix their ** dead pixels under warranty, do not try your luck buying their OLED tv unless you wanna randomly bump into a bad panel like me. In case you already bought one and have a bad panel upon purchase, it will be better off for you to return than wait for their customer support to get back to you promising response in 1 day which eventually drag your tv out of return period.

My husband and I bought a SONY 75" tv. We've had less than a year. We purchased the Geek Squad service warranty. So we had a problem with dark spots around our tv. Just to be clear they look like bruises. Anyway, geek squad came. They contacted SONY for a triage. They rejected them, and SONY told them we had to contact them ourselves. So we did, when we called they hung up on us 3 times. Until we called a 4th time, gave them a description of what was going on. They told that it was more than likely that our tv had to be replaced by them. We emailed them pictures of the spots. When we heard back from them. We were told that because it seemed to have dust inside the screen, that they couldn't do anything because it wasn't covered by the warranty. I just want to say I will never purchase any TVs from them. And I would like to recommend for people not purchase them either because this is what SONY will do and they won't honor it.

I purchased the top of the line Sony OLED TV for $3200 in September 2021. Two years later TV started showing black lines and green spots on the screen. It is a defect that can't be repaired without replacing the whole panel. Sony support was completely useless. They suggested to use yellow pages to find a TV repair service. It turns out that the warranty on such an expensive TV in only 365 days. Stay away from Sony OLED TVs.

We bought a Sony 55 inch Bravia OLED Sept 2023 still under warranty. It was great at first but now has developed horrible horizontal lines through the screen. We have contacted them several times with no help. This TV is not worth the price. Not sure what we will do. We are seniors and feel we were ripped off.

I purchased a Sony TV one year and six months ago and woke up this morning and it is showing a blue and black screen. Cost me $1400 and no support from the Sony support team at all. I advise all people not to purchase any Sony TV as it is widespread to have priced but defective TVs.

I purchased a Sony XR-75X95J 16 months ago from a home theater and audio company and had it installed in my new home. Now a little over a year later there is a grey area about 12" wide running up and down the TV a little left of center. The company that installed it came out and tried all their troubleshooting repairs to no avail. He then called Sony and talked to their rep. The Sony rep said he didn't have anything else to try and that the tv was "dead" and not repairable. Then he asked if it was less than a year old, and when told no, his reply was "bummer". I asked the tech if it was normal to have to replace a $2,600 TV ($3,000 with installation) every 16 months and he said he just came from another house that had a Sony TV of the same year and about the same age that was also "dead" with no recourse other than to buy a new one. I would STAY AWAY FROM SONY TV'S!!!!

After only 1 year, we noticed four dark "clouds" on the television and watching a movie is impossible because they are all too dark. Sony cannot fix this and then refer us to a "paid" site which was no help either. Do not waste your money on a Sony Bravia TV.

I paid good money for a 55 inch Bravia Smart TV and bought a 3 year warranty from Costco in November 2019. Now, 4 years later the TV will not connect to WiFi no matter what you try. I have spoken with both Sony Tech support and Costco Tech support and everything they suggested did not work. I now have a smart tv that won't connect to my streaming stations like Netflix and Prime. I can only get cable channels on it. My last Sony lasted over 20 years. New technology does not appear to be their strength.

I bought the Sony Bravia XBR55x950h TV from Best Buy in July 2021 as a gift for my dad, and I must say that my experience with this television has been far from satisfactory. Approximately 15-16 months after the purchase, I'm left feeling disappointed and frustrated with the product. The most significant issue is the TV's constant and inexplicable shutdowns. It frequently turns off on its own and blinks an LED code four times before coming back to life. To temporarily fix this problem, I'm forced to disconnect all cables and unplug the power cord from the back of the TV. I then wait for a while, reconnect everything, and re-mount it on the wall, only to have the same issue reoccur shortly after.

I own a 65” Sony tv. For 1 1/2 years it was great. Then it started to have problems - remote functions stopped working, and it started to make loud popping noise. Sony help was useless. Don’t buy Sony.

Tv is less than a year old. The main screen started peeling off in corner, now left with no picture just white in that spot. Wouldn't cover, warranty said it was our fault. It was coming off before we touched it. Told there was nothing they could do, wouldn't let us talk to a higher-level employee.

I purchased a 65" Sony TV a little more than five years ago but I've repaired it twice and now again for the third time, I've gotten the blinking lights of death. So there's a red light that appears and it blinks three times which indicates that your TV will no longer work. Apparently, it has something to do with the motherboard, but regardless of the problem, the thing is a piece of junk! I have less expensive TV's that do more and have lasted longer with no problems. With Sony, you also might not be able to get all the latest apps like AppleTV. Anyway, don't do it!!

Bought Sony XR75X90CK 11/28/22 at Costco. Also received additional 5-year service/warranty from Allstate. TV started to have network connection issues in June, 2023 - about 5-6 months after the purchase. Called Allstate to replace TV. They stated that their "warranty" does not cover the period of OE warranty which the 1st year. Called SONY. They sent me to tech support to troubleshoot. Ran their routine - no help. At the end I was told to do a factory reset and see what happens. I was also told that if it does not solve the problem I could select to replace my TV in kind. It did not help. Called Sony again. Explained the situation and requested replacement. I was sent to some very rude Customer Support lady that was not helpful at all. Hanged up. Called again.

Purchased 5/15/2021. Used daily for average of 12/hrs per day. Yesterday self-shut down and 5 red LED lights began blinking. Tried Sony site's recommended fixes. None work. I'll be calling a Best Buy Geeks Squad site to enquire cost of coming to residence to repair and what I'm on hook for should they be unable to repair. The fact this is all over the Internet as a recurring problem for over a decade now with Sony TV (all models) is mind-blowing to me. I spent 16 years working in Japan. Deliberately purchased this product because of known quality brand name. Did not bother to check on-line prior to purchase. Stupid me.

Bought Sony Bravia TV in 2019. My brother also bought one. He had to return his to store within a couple weeks as the color display was way off. I had to use warranty within 3 months as my TV kept shutting off. Technician replaced motherboard, however, TV continued to shut down by itself, but it would restart. After 3 years, the TV shut down completely and could not be restarted. Sony Support was no help and they do not present options when it is obvious that they have sold a bad product and I have had trouble since the start. I once considered that a Sony Bravia was a step above and a great product but with the above knowledge and poor support, I will not buy them anymore.

I have to say that this is the worst online store it can be, but I didn't see any reviews online. Need to put it here so that somebody can see my experience buying a Bravia on the official website.

Don't buy a Sony. They are total garbage now and won't last even 2 yrs. I ended getting an India call center and 23 emails later they still denied valid warranty claim. They basically stole $329 dollars from me and can't answer any detailed questions. Total idiots now are paid by Sony to find any reason to never honor warranty. Sony outsourced their support to India & Philippines. Also Best Buy scams you for $200 warranty when it's really one year because they start counting on day of purchase. Worst experience of my life dealing with 3rd world liars.

Four years ago, I purchased a 75-inch Sony Bravia TV. I was delighted with the picture quality. We paid nearly four thousand dollars for what is now worthless. Unfortunately, the television no longer has a picture, and Sony does not make the part to fix it. Best Buy, the company that sold it to us, charged us 100 bucks to tell us there was nothing they could do. I am angry that a company can build a product, sell it in stores like Best Buy and provide no support.

I’m only giving 1 star because I can’t give zero and leave a comment. I Purchased a Sony tv less than two years ago, have had non stop technical issues with it. Now, the wifi board is broken and requires a service tech to come to the house. I will never purchase a sony product ever again.

Bought a Sony TV from Best Buy and even bought a extended warranty with it. 4 and half months after extended warranty expired TV broke. Neither company are willing to do a dang thing. Keep telling me to pay for a TV repairman to come look at it. Nope not a dime more of my money is going to go to Sony or Best Buy!

I bought my TV new in November 2019. I started having problems with the sound going out and was told to unplug an replug the set back in again. It worked, but then kept doing it many times a week. I called support - did every thing they asked including a factory reset. Nothing cured it. Now, when first starting up the TV in the day, the screen flickers, goes white and then has a popping noise before the picture comes up. I have been trying to get this remedied since March 2021 when it started. Unfortunately, Sony has a one year warranty. Really? On such an expensive item and a company that has been pretty reliable? Not anymore. They could do nothing for me. Not replace it - no money back. Nothing. Sorry Sony, you lost a customer. Going for a different TV. Your company can afford to do good customer service and because you didn't in my circumstance - I'm leaving you and your products.

Have been through highest stage of Sony engineer without replacement or refund. Their Master Series supposed to be the best in reviews and TV goes black and get 2 screens when going to off air! Sony knows of the problem and was told to buy a Apple TV to use and my runner until they can figure it out. TV only a month old at 2,800 dollars and this is what you get. Please don’t buy because I’m looking like a fool when it goes black having company. Asked Sony to replace since they say it’s on a small amount of TVs but they are not giving me the option.

I purchased the Sony $500.00 Smart TV in the last year. I'm mad as hell Sony eliminated the old plugins. This makes non HDI DVD players useless. I bought a HDMI 5 plug cord and the TV would not recognize the cable. I asked Walmart to take back the Sony DVD player and they refused since the purchase was over 30 days. This player was less than a year old. I fought with 2 Sony reps and they said I had to buy a current DVD player. I've spent $1,000's on Sony cameras, TVs and acc. over the years. Image this! Sony would not replace a $33.00 DVD player. I'm a disabled Vietnam veteran and Sony has treated me like **. I will never-ever buy another Sony product again. It's shows Walmart and Sony do not give a damn about customers anymore...

I have owned 7 or more Sony tvs in the past. Two of which were recalled for different issues. In 2017 I purchased a 65-inch 900e model. It lasted 3 1/2 years. Sony tv's purchased in the 90's lasted at least 10 or more years. It is without a doubt, Sony knows the brand is not what it use to be. At least in the past they would recall known problems and replace the tv. I love the picture quality but the longevity is no longer available for newer models.

I purchased Sony KD65X80CK from Costco. I was VERY SURPRISED to found out: 1) connected mouse couldn't be used to input data, 2) remote is very "jumpy" hard to use. BUT WAS IS THE LAST POINT THAT FORCED ME TO RETURN the tv - is the fact that on this TV on remote ARE NOT EXISTING NUMBERS AND "SMART TV BOTTOMS." Asked Sony customer support if Sony is ready to replace this remote... The answer WAS, "GO AND BUY ANOTHER REMOTE!" (from compass). I will go and drop off back this piece of... to Costco.

I purchased a new Sony Bravia TV in 6/2022. The "smart" TV worked fine for 4 months with the added Apps opening and performing well. Then I could no longer access Paramount, Peacock, Disney, and Hulu. After many hours on the phone with Sony support, the "alleged" problem was my Fios Internet provider using an advanced IPv6 and not an older less secure IPv4. They could not offer a software upgrade to fix the issue. So my "smart" TV became dumb overnight. Sony will not replace the TV despite being under warranty. There is a workaround -- buy a Roku or other similar streaming service. Obviously this is an unacceptable solution and speaks to a major software flaw in the Sony TV. Avoid Sony.

The night scenes on this television is very very bad. I will not buy another Sony because the customer service. The TV text requested that I take pictures of a test screen that is on YouTube for Sony and they decided it was within specs. The night scenes are very very bad on this model, the vivid is nice but never never on the night, seems very very bad distortion, shadowing waves coming off an image distortion with dark colors. I asked Sony Inc to send a TV repair person out to inspect the TV, they rejected.

I believe that Sony is not remained same brand value as it was in 90's, they don't have readily available spares, if any malfunctioning happened to tv, so guys wait, it depends basically location to location to get the right spare for your TV, rest the support staff is also not showing their courtesy to help the customer and not picking the phone calls after being paid 200rs + GST. I face above problems so my experience with Sony for buying sony Bravia TV does not remain fruitful.

I purchased this Sony 65” XBR65X850D from Best Buy in 9/2016. Very excited about my purchase. This TV is just used in the family room in the basement and due to our work schedules, only used a few hours a week, at best. Often times, it loaded very slowly and sometimes not at all. The TV constantly needed to be rebooted or hard system restarted. It began to not power on without long delays. I purchased the surround sound system with it and had issues with the systems communicating, when they are both Sony. It was a very frustrating experience for how little we watch TV, but the amount of money we spent, which was well over $2000 for the TV in the speaker system, is a lot. Now my television doesn’t turn on at all and googling it reveals that this seems to occur on this model a lot. Sounds like a known problem that is now the customer's problem. Poor quality!!

Bought a 65" Sony KD 65X 750F TV from Costco in October 2018. TV cost 1498$ plus taxes. A few weeks ago the TV just shut off by itself and was dead. Of course its out of warranty. Took it to a repair place and the guy determined that the Mainboard had failed. When he tried to get a replacement, he found no main boards available ANYWHERE. Why? because Sony doesn't carry new parts to repair its TVs even just 2 years after the model is produced. This was not the case in the 80s and 90s when they made great Tvs and were a company that cared.

I had to pay about 10 dollars to purchase a magnifying glass to read the operating manual for my 43 inch flat screen tv Sony. The price was over 600 dollars and the manual was too small. Sony needs to reprint the manuals to a much larger size. The current size is about 2 mm.

TV was installed in January 2022 which did not get used much until March at which time we find that the TV will not hold its connection to the internet and you cannot get through one day without it disconnecting and losing its connection. Contacted Best Buy where I purchased it and had it installed by them and was informed I only had a 1 month warranty because I never purchased extended warranty. Contacted Sony and they said they are aware of this problem and are trying to fix this software problem and in the meantime they are not willing to help you with this problem at all. I am so disappointed in the service from Best Buy as well as Sony being able to sell a product that they are aware of a software issue with it.

My TV stopped working after 14 months-no picture or sound, just a flashing amber light 7 times. Sony Authorized Repair shop stated the main board needed to be replaced. Sony Support said it is not covered under its 1 year warranty. Sony Support stated the average span of the main board is 40,000-60,000 hours or 4.5 to 6 years. However, Sony still won't replace my TV or covered the $900 repair. I paid $1800 for the new TV.

I was notified by ABT where the TV was purchased that it will be replaced by Sony. My guess is ABT has some influence.

Bought my Sony XBR-55X95OG in Dec 2019, 6 months ago in Jan 2022, the TV started to have an intermittent black screen. I called Sony repair, and they told me to reset by holding the Sony remote for 5 sec. That worked for a very short time, then I began getting messages about WiFi connection. My WiFi is not the problem. The motherboard on the TV died. I am expected to cover the cost of this expensive repair after only two years use of the TV. This is outrageous considering the expense. I am now having to buy a new TV. Sony was unreasonably unhelpful and should be covering the expense of a new TV. I will never ever buy another Sony product. Stay away from this company.

I purchased a 50" Sony KD50X85J TV on 7/1/21. Less than a year and there are vertical lines indicating failed LEDs in the lower screen. After trouble shooting with Sony, I was asked to submit photos of the problem so they could process a replacement of the unit. They came back saying it was not "under warranty" due to "damage to the screen".

I purchased a 55" Sony smart tv from Best Buy in Aug 2018. model XBR - 55x900f. The tv just died. It won't turn on. Geek Squad diagnosed it as a failed panel which is not repairable. I called Sony and they directed me to an authorized repair center. They said if it is the panel, it's not repairable. I spent $2,000 on this TV and got less than 4 years use. Unbelievable. Sony tvs are garbage. Don't buy one.

I bought a Sony Bravia 55" TV at the end of 2017 - it just stopped turning on - out of the blued - did all the force re-starts - was on with customer support - after trouble shooting, I was told there are no Sony authorized repairs near me (I live in the NYC area) and they suggested I find a TV repair shop. BYE.

How long does a TV last? I bought a Sony Bravia 65" less than 5 yrs ago from Costco and after 3 years it has a horizontal black line in the middle of the screen. Now it just won't power on after a life of 4 years 4 months. My LG and Samsung TV which are more than 10 yrs are still working. These reviews about Sony being reliable and good quality are all **.

Bought an A8H that died before 90 days. Panel died. No inventory so forced to take a TV I did not want. Now they’re back in stock but it’s too late for me. Worst buying experience of my 60 years. ARC rarely works now. Have to keep toggling HDMI control but that still only helps occasionally. User interface is counterintuitive, remote is poorly designed (constantly hitting voice control just using basic buttons), and the remote buttons are far too sensitive. Brush a button and you’re no longer watching what you were. Infuriating. Smart TV? It’s a marketing box that is not average consumer friendly. Stopped 4 people from buying Sony and several from using Best Buy and I’m just getting started. Anger burns longer than joy sings.

I purchased a Sony 65" X80J Smart TV from Best Buy on Jan 10, 2022. After waiting 10 days for delivery and 3 days for set up, TV worked fine until Feb 17, 2022. When suddenly a 10 inch black vertical ribbon appeared in middle of screen, flashing constantly. Best Buy says my 20 day old TV is not under warranty from them and go through Sony. Sony is assessing my picture and video of the problem to determine next steps. A brand new Sony TV should not have this issue after 20 days....poor construction and quality is obviously bad components. DO NOT BUY!

I used to believe Sony was a good brand until I bought the 85 inch Sony Bravia TV. Do not waste your money. The picture quality is fine, but apps such as YouTube and Netflix simply do not work properly. It is that annoying that you’ll probably want to smash the TV. And support will ask you for videos and all sorts of ridiculous things that you cannot send via email. It’s all a dead end.

Bought a Sony Bravia TV Model KDL43WF663 from John Lewis in July21. The TV never worked properly. When we finally decided to report it to John Lewis we're told it was under Sony’s 1 year warranty. For 4 months we are being played between Sony and JL. JL sent 2 engineers to fix the TV to no avail. They just can’t figure out what is wrong with it. Sony has cancelled their engineer twice and now is refusing to assist claiming they can only repair if the problem is with the TV panel. No one can tells us what is the problem.

I purchased a Sony 65inch X90J TV and two months into ownership I noticed a cluster of what looked like dead pixels. I contacted Warranty support and after sending several pictures I was informed the based on their assessment my TV was operating in normal parameters. I spoke to number different people with no help and no way to appeal the decision. The last person named Mark was very rude. The kicker was that when they had made their final decision on my warranty service they send me a number to call to get the verdict. The number was not toll free and I was on the call for over an hour... 40 minutes of that was on hold. After the call ended I found out it cost me 30 dollars in long distance fees. Needless to say I was frustrated.

Bought 3 Sony tv within 1 month of each other. This one Sony turns on by itself and also now (something new) changes channels by itself. Tech support took control (5 factory resets later) and walked thru all my settings numerous times. Still the same, now they blame it on "GOOGLE" who is working on the problem. Yea well how come only this one tv has the problem when the SOFTWARE is exactly the same version on my other tv. Looking for a class action law suit to join. Do yourself a favor and listen to some of these reviews... If we hurt them in their pocket maybe they will step up to the plate and correct the many issues. Until then look for another tv brand.. Sony is no longer a top brand. Bruce in Ladson South Carolina.

It's 6 yrs we bought Sony TV, faced display issue in a year, got repaired paying 10k and now from past 2 months again display issue, they said T-con part issue and can't replace the part because part is not "supplied" and they aren't sure that part will be available in future. Offered another TV with with so called offer price. Fun part is the price they're offering is Higher. Will get same model for better price in electronics showrooms. Big time fake company. Doesn't agree that they've stopped manufacturing part. Please don't even have second thought buying sony TV.

We purchased a SONY Bravia TV, within 14 months the on switch was acting up, and now 3 years after purchase the TV's main circuit board has blown and the TV needs to be repaired. The repair services in Toronto for SONY minimal and very few that service their TVs, and are pathetic and very unprofessional. I talked to numerous overseas reps before I could get a repair number in Toronto, and of the 4 that I called none returned my call. It has been almost 10 days now, and I still have not had an adequate service call to repair it. SONY, it is no longer the product that it once was, as this particular 55" XBR 800 is a piece of junk.

So I purchased one of Sony's new OLED (65 in.) TVs back in August 2021. 60 days later, it stopped working, and the fun began. It took me two weeks to finally get someone on the phone who could actually help me. They decided to send me a new TV. When it finally arrived, it was the WRONG TV. Now I've been waiting for another few weeks for them to send the right TV, which they still haven't done. So I've been without my brand new TV for over 5 weeks now. I asked Customer Service if they would be willing to upgrade my OLED to the 77in. TV for all the hassles it's taken to resolve this issue. My request was denied. Normally, I buy Samsung, or LG TVs, but I thought I'd take a chance on Sony. Very disappointed.

On December 8, 2020 my husband and I decided to upgrade our television. We purchased a Sony Bravia, Model #KD-75X750H, Serial No. 4000995 and while watching TV last night we noticed a bug on our TV. To our surprise the spider got in between the TV screen. Never in my life has this ever happened to me before. We were surprised. We contacted the 1-800 number on the warranty documents and were told that this is not part of the warranty and they cannot do anything for us. We were then told by Sony Canada to contact the store where we purchased the TV. Now why would they offer us a warranty and send us off to the store. We have also researched on our end and no matter where we got our information, this is supposed to be covered by the warranty. So we spend $1600 and not even a year later have an insect in our screen while trying to enjoy a good movie or sports game. Never will I ever purchase another Sony product in my life.

Great picture quality and 4k streaming. Have owned this TV for over 4 years, no problems at all. 55 inch viewing is awesome with my swivel TV stand. Sony TV is one of the best set ever owned. Will always purchase TVs from this maker. Their name speaks for its self. Very happy with my choice of Tv.

I have purchased Sony XBR65X850C 5 years by paying $1799 in 11-22-2015, now it doesn't turn on. Sony support didn't help me to fix it. I am deeply concerned the tv product quality as sony doesn't good support center.

Sony quality is unbeatable, price, performance and value for them money, I got it for myself as a gift and it am super satisfied and it own other brands but this is by far the best I have owned and it have been very happy with this brand

I've had a great experience. No complaints at all. Will definitely purchase another. I've had it for several years and still works like brand new. I've since bought other brands that didn't last. I have only good things to say.

The television worked fine for about 6 months. All of sudden, it would not turn on. Placed a service call, of which the representative could barely understand me and kept entering my email information wrong. It delayed my service order 4 days. When I followed up, the other rep said my email was incorrect. Now that I have an active service order, it shows parts were ordered and would not be fixed for another 6 day. This is totally acceptable. A new TV should have been shipped and the broken one returned. Highly unlikely I will ever purchase a Sony TV again....

I purchased this TV brand new from Best Buy. We had it installed and upon set up, there was a problem with the TV recognizing the Speak to the Remote technology. After countless hours of the set up crew talking to Sony, they ultimately asked the question... "Is this a must have feature for you to keep the TV?" - I said no but what can be done for it being defective? I was told a note with the service record would be created and that in the future if I needed a new TV, Sony would give me a discount on a future purchase. Sounded good to me.

I purchased two Sony XBR- 75Z8H TVs 10 months ago. One failed after six months of use. Sony replaced the TV under warranty and I was to box the failed TV for them to pick up. I have been waiting 2 months for them to pick up this 150 pound box from my house. I have repeatedly told them I do not have room to hold this tv which is very dangerous to my family.

The Sony Bravia “smart” TV is not very smart. It shows you an on-screen message about a needed update then jumps into the update giving you a blank screen - that’s right… zero instructions. You have to go online to find out that if you press buttons on the remote trying to revive the screen, you could damage TV. A real “smart” TV would alert the user on-screen appropriately about what is going on and would provide guidance before updating and going blank.

Purchased 50 inch tv 2 years ago. The company sent a message to download an update. When I did the tv never worked. Discussions with customer service said Not their responsibility. They caused the problem. I’m out 900.00 with no local Sony repair outlet. How dare they treat me this way. No suggestions to rebate, replace, or repair. I will mention this to all. Hopefully Sony will get the message!

I purchased two 55" TVs in December. The model is 55X75OH. There has been a recent "update " apparently to accommodate AppleTV--however these sets, manufactured only last year, will not allow one to download the App. No doubt, this is because SONY made a deal with ANDROID to not permit it.

This review is vital in consumers in making a high-end television purchase. Please beware of the 75"Sony XBR75X950G television. This television without any prior warning lost the screen and will not display anything other than sound. I had a professional television and surround sound company analyze the television as well as have spoken to Sony customer service to confirm all settings and it appears that within 21 months the television has become defective and a screen will not appear. Sony has now requested that I take it to a third party and have it repaired on my own other than send a technician to our home. A $3000.00 television defective within 2 years is terrible and the service of the customer service team is unacceptable.

On 2/17/21 I purchased a Sony XBR65X900H TV from Best Buy. The TV was set up by the techs from Best Buy. They did a great job. After a few weeks, the TV lost audio. I pressed the help button on the remote and was able to get the audio back. Decided to call Sony to see why this happened to an almost $1400 TV. Was told they were aware of the issue, and a software fix was being worked. Note: This was all done through the online chat. The 1st level tech told me we can do some things to the TV. Thinking she knew what she was doing, I went along with it. She kept sending me links. I was annoyed but willing to continue. She told me to shut the tv off via the button on the tv. Where is the button? She told me it was on the rear of the tv. My tv sits on a piece of furniture, it is 75", and I have neck issues. I told her it's impossible for me to move the tv or even get to the back of it.

I have never written a review before but IF YOU ARE THINKING OF BUYING A SONY PLEASE READ THIS AND SHARE. I am just out of words with the experience I have had with Sony for the last 2 months. For starters the x800 has many issues, the remote power button won't close the TV (we tried 2 different remotes), the issue is the TV. Randomly the wifi will cut out during a movie and then we can't reconnect sometimes for hours. Yet my other TV down in the basement farther away never has any issues. Wait there's more!

I purchased a Sony Bravia XBR43X800G on 10/28/2019 from Best Buy for $449.99. The 43" television worked flawlessly until 2/07/2021. Watched a movie 2/06/2021 and turned it off and went to bed. Woke up on 2/07/2021 and went to turn the television on and the tv would not power on, had no picture, no sound, or status indicator light. The $449 television lasted less than 16 months. I contacted Sony via their technical support and they emailed me a list of troubleshooting steps I should take to resolve the issue. None worked and when I contacted them again they said I had to perform a hard factory reset to no avail.

I bought a 65 and 75 inch Bravia TV nearly a year ago. Sony obviously had issues with the sound not functioning well and also TV not starting time and again. I worked through Sony and actually obtained firmware upgrade that I installed. The problems persisted. I returned the original units and unfortunately replaced in kind as I was given extremely strong reviews by a professional. The second two units did exactly the same problems. Sony replaced those two units (now numbers 5 and 6). I was told an upgrade was on the way (these were newer models) and the SAME problems were exhibited.

I've always bought Sony, from PlayStations, headphones, Bluetooth speakers and TVs but my last tv which at the time I spent a lot of money on had a warranty for 5 years. One month after it ran out tv died with a backlight problem. Rang customer service for the first time and I've never experienced anything like it and never want to again. Nevertheless after they told me they basically didn’t care and had no time for me as my warranty is out rang the number. I finally got for a Sony repair Center and they told me Sony don’t send them screens or backlights so nothing can be done and they can’t repair it so new tv WHICH won’t be Sony.

I have purchased a Sony 48 inch TV for Rs 62000. With two years a vertical lines appear on display. I have booked a complaint with service centre. They easily saying that the display fault. You want change it for 23000. Very worst product. Don't buy Sony TV. Nowadays it's became very worst.

Hi, Current Job No- **. Old Job No- **. Old Job No- **. I purchased this SONY TV in Mid of 2013 by spending Rs 55000/- from Chennai. And in last year means in Dec 2019 1st time I had given it for repair on Sony Service Center due to screen was not coming. That time I spent more than 5000/- And now again in Dec 2020 same problem occurred and i visited same Sony Service Center and this they are asking to spent 11000/- for panel and no one is ready listen and repeatedly giving same response "Sir it is electronic item Can not say when it stop working." I didn't understand meaning of this statement, Am I purchased any Chinese or 3rd Grade Manufacturer Product & what is meaning to spent Rs 55000+5000+ rupees if there is no assurance for service or product. Ignore this arrogant SONY TV & Better to purchase another brand. Br Anoop Kumar **

I have bought the above TV on 06.09.2016 at a cost of RS.38,900. Some days back the set began showing display problems. I called service centre and booked a complaint which was registered on 27/10/2020. Service engineer called on me after 2 days. After examining the TV set, he said that the display was gone and the same has to be replaced and in consultation with your service centre, told me the cost would be around RS.10,700/. I agreed for this and asked them to get the TV repaired at that cost. After a week, service centre contacted me and told me that there is some problem in getting accessories to this set and offered another model with the same features KLV-32W672G IN5 for a price of RS.18667/, the cost which I am not willing to bear.

We purchased Sony Bravia TV 55" in 2018 at 98k. It worked well for next 2 years. But after that it started giving restart/reboot issues. We even filed a complaint and it got repaired many time but after few weeks same problem. After knowing this I started searching online if anyone else has the same problem. Then I came to know that this is a very big issues, and a lot of people have complained about it on different platforms. So this is big brand with no good support system. Even support people try to loot you. They charge you very high amount for smallest of issue.

I purchased Sony TV 40R452 4 year back and now it started giving problem. On contacting authorized service technician, he checked and said that panel is not working. You have to change the panel and it will cost 19000/- Rs. which is very very high. I am very frustrated and feel very sorry to buy this TV. On 19000/- I can buy a new Smart TV. I think before buying a costly Sony TV one should go for other cheaper brand and I am sure that cheaper TV will last longer than Sony.

I have purchased Sony tv. After 3 years it started showing horizontal and vertical lines, without any external interference or any electricity problem. After so many complains they just keep on saying that I need to spend 15k more for replacing whole part. Currently, many other brands offers whole new tv in this price range. I recommend people this post, please don't buy Sony tv. It is 1.5 times costly as compared to other tvs which are available in Indian market. After spending so much for brand value I got to know that this brand has no value.

I purchased a Sony 950 TV from Best Buy in Dec. 2019. The TV is bleeding and I am within my 1 year of manufacture warranty. We have done ALL the troubleshooting with Sony and still three months after the original call, I am still troubleshooting with their customer service rep.

I have purchased Sony tv. After 3 years it started showing horizontal and vertical lines, without any external interference or any electricity problem. After so many complains I didn't get any satisfactory answer. (Complain numbers:**). They just keep on saying that I need to spend 21k more for replacing whole part. Currently, many other brands offers whole new tv in this price range. I recommend people this post, please don't buy Sony tv. It is 1.5 times costly as compared to other tvs which are available in Indian market. After spending so much for brand value I got to know that this brand has no value.

We bought this 65" XBR900H series and in less than a month there was a complete volume blackout and we called the Best Buy Store and also the Geek Squad at Dufferin Street without any response. Later that day we had to visit the store in person and then after pressurising them the Geek Squad came later in the evening and was surprised with that problem and had to do a factory reset to bring it back with volume. He had no answer and told us that we can always go back to the store and complain about it and get it replaced with a new one. But we thought of giving it one more try as the Geek Squad said that there was 90 days more coverage. Not even 10 days after this issue we started to see temporary volume blackouts happening and also sudden switching off the TV in the middle of watching a programme. After switching off automatically the TV restarts and boots itself and starts back on.

Never buy Sony company TV. If there will be any problem in future then company make you fool and will charge more than 5000 and they take your TV from your home and take out some original parts and put some duplicate items in it. So please be aware of sony and his service centre. All are fraud and cheaters.

Received TV with NO mounting screws for base. Called them, agent was very uncaring and stated it would take 10 days to receive. Very uncaring about situation. I then asked for a supervisor (Joan) which took forever, and she was just as uncaring stating that it would still take 10 days. How difficult would it be to make a quick call and overnight a vital missing piece???? She was totally uncaring and frankly bored by my call.

My tv was of 1,31,000 Rs. As soon as my Warranty completed, picture flickering problem occurred in my tv and when I asked for services it charges me 26,000 Rs, rather we should buy an assembled TV which is more cheaper than this.

We bought a Sony TV in January of 2018. It was defective. Just after a month, it had vertical lines showing on the screen. They replaced it. Now this one not only has lines showing horizontally but words also! We can see Evening News on the screen in blueish-green letters, lines and squares! It must not have been a very good product because they don't make this model anymore. They must have had trouble with it since they discontinued it. I would NOT recommend buying a Sony TV.

I bought a new Sony OLED 77" A9 series from Bestbuy on Nov 2019. The TV started giving all weird software problems ranging from scrambled fonts to patchy pixels during march and it stopped working April. I was asked by bestbuy to talk to Sony because of my TV was under manufacturing warranty. First thing.. SONY doesn't have a call center due to COVID which makes the customers really scramble during tough times. Finally got hold of Customer Service which is named as SNA Customer Advocacy (Sony National) and the Case manager is Zackaery. Looks like he is the top most head on handling all the cases where the case wouldn't move and no steps were taken to fix my TV and the case stayed with him for 3 months.

My Sony Bravia smart TV model number is KDL-40R560C. In internet contents only YouTube is working, no other app is available. Initially when I purchased this TV all other apps like web browser, opera, bigflix etc were working. Now I have spoken to customer care and he told me that all other apps have been terminated on this model. If it is like this then during purchasing you should inform me about this thing so that I would not had bought this TV. I am not satisfied with your customer care response and your policy for termination of apps and no intimation about it. A very bad experience with Sony. In future would not buy any Sony product and I recommend nobody should buy because there is no positive response from Sony support and there is no transparency. Any time any service may be terminated and sony's response is like "We can't do anything".

In 2017 I purchased a XBR65A1E TV for $5,600.00, one morning it stopped working and started to flush 5 times. I Called Sony and they send me to authorized repair shop. Technician determined that I need new panel and there is no warranty. I asked them to fix it and I will pay whatever the cost is. Then they told me that Sony is not distributing these parts in Canada, US only, and that I am not the only Sony customer with this problem. We tried to source it in the US, the answer was: Sony is not producing it anymore and if I had extended warranty, which was never offered to me at the time of purchase, they would just swap the TV for me. It’s been now 4 (four) month and still no help from anyone. Sony is bouncing me from one place to another without giving me a solution. Never ever buying Sony product again! Outrageous!

Never, ever will we purchase Sony again! Disgraceful & we are so regretful. We purchased our 75inch Bravia in 2016 for our new house about a year prior to moving in. We started using it 2017 when we moved in for about 2.5 years 'roughly'.... In the first year 2017, TV went blank, flashed red light 3 times - Sony repaired & that was working for another 2 years, then... blank again.. Flashing for 5 or 6 times to memory.. They quoted us through their repair centre in Melbourne/Moorabin around $4,000 to repair it!?? Sony would not fix it - out of warranty - that's fine but we were not paying more to repair than what it's actually worth to buy.

My less than 2 year old XBR-85X850F suddenly went black and was dead. The warranty is only for a year. The error code reads 6 red flashes. Many have reported the same issue also in less than 2 years. The solution is a $1,200 repair and who knows how long that would last. I was a devout Sony customer for many products, this is my last Sony purchase. Like others have posted, their customer service is useless.

I bought 65' TV Sony XBR series TV, in October 2019. The TV developed quite noticeable dark areas (& not dark spots) around the edges of the screen. I have known Sony to be a reliant brand, known for excellent picture quality all my mature life, so this was very unexpected. The TV also resets the Wifi connection. Knowing the reputation of the brand, I contacted the customer care to help me. A software update was pending on the TV which was updated to the current version, however, the dark portions of the screen remain unresolved.

Issue Regarding :TV getting switch off/on automatically continuously from 5 months approx with regular recorded complaints. Model no: KLV-32W622F Purchased on 17th August 2018. I Bimal ** again highlighting you the same issue to you, like I did earlier many times for below same complaint. However till date there was no satisfactory results were achieved. I never heard or experienced any product that will have failure on the core part of the product within 1.5 Years and same issue is getting streched to even up to 7 complaints.

I purchased a brand new Sony Bravia TV Model #XBR49X900F, not my first (but will be my last). After setting up and turning on the TV we saw an embedded image on the very bottom of the screen. It looked like a fan. I immediately registered the TV, including a copy of the receipt as they request. I then tried contacting Sony using the number on the front of the manual. Right under that number the manual says "Please Do Not Return the Product to the Store". Here's my first piece of advice, IGNORE both statements.

No doubt, this has the potential of being a great TV but that has not been my experience. If nothing goes wrong, you are in luck. One phone call to customer support will show you how weak they are. The solution to date. Unplug my TV every time it freezes up.

Two months after the warranty expired, my XBR55X900E Bravia TV started shutting itself off or restarting. Sony told me I was out of luck since the warranty just expired. They sent me a link to the troubleshooting steps I told them I already tried. That was their solution. They also claimed to not be aware of this problem, yet their official support forums are full of similar stories. I will never buy a SONY electronic product again.

Received new Sony Blu-ray DVD player for Christmas displayed the applications I was interested in Netflix, Hulu, Vudu... I was very excited only to have Hulu not really be available...only had it for one day then it would not load and then finally it disappeared. I tried to update the product with no satisfaction due to no new content, meaning no Hulu. I contacted Sony also with no satisfaction. Apparently they can not do anything but advise me to purchase other products, they will not even return their product for our money back to purchase said product for the satisfaction I am looking for. This is very disappointing and definitely makes me want to purchase a different brand of product from a more trusted manufacturer.

We purchased a 65 in Sony TV in Feb, 2017. We also purchased a 2 year extended warranty with the TV. The first one we bought, we got home and hooked it up and turned it on. Within minutes there was a green horizontal line across the bottom of the screen. Within a few minutes it went from maybe a quarter inch to about 4 inches wide. We called Sony and they walked us through a few steps to try to resolve the issue. After no resolution we contacted Best Buy and scheduled for a new one to be delivered.

Over the years, I have had a 62 inch big screen last for years till it got outdated, had the ability to watch 2 shows at once. Could browse through every channel like out of The Brady Bunch. I have had a Sony DVD player. It's the best. Can hold a ton of DVDs. Plays perfectly. I had a Sony Xplod sound car system with the surrounding audio auto correct button to make it sound perfectly. I had a Sony amp with 20hz to 20,000htz. Worked like a champ. I had a HiFi system. Sounds perfectly. The best audio equipment arround hands down. And they never break. I love Sony stuff.

XBR65X900C motherboard/firmware failure. Started around 14th August. TV powers on but no picture. Lights on bottom flash. August 25th Contacted SONY through phone support. Tried to reset TV, no success. Told to use Chat support. Case number opened. August 26-SONY Chat Support - tried resetting TV. Told to reinstall firmware update using USB, no success. Sat August 31st Geek Squad Service call. Could not fix. Suspect it needs a new mainboard ($400 for part, $200 for service). But would not guarantee it works. Part on backorder, possibly 2 months wait.

Very dissatisfied with SONY service and durability of the SONY TV. Just 5 years back bought a 40-inch TV thinking that SONY is the best with latest features for 90k price. Now got problem with the Motherboard which SONY service centers are not able to repair and also I am ready to bear new motherboard cost, but to replace new motherboard, same motherboard model is not available from SONY. So what type of service SONY is providing?? At least their own parts should be available from their own service centers which can be used to make TV useful, otherwise it's no value in buying SONY products and wasting our hard earned money.

TV Bravia. Even one star is too much for performance of Sony TV. The helpline is not responsive at all and believes in taking you for a ride. No clarity is available in scope of Sony supply. Avoid the tv if you want peace of mind.

Regarding Sony OLED A8F motherboard damage. Just over 13 months motherboard not working. There is no any current supply in motherboard, how is possible like fuse and other part working fine. Even I am not getting any response from Sony customer care after sending multiple mail and call. Very bad service.

One of my Sony 800.00 televisions is a lemon. Bravia kd-60x690e. It only lasted 2 years with minimal use as I live alone and work all week. One year out of warranty but clearly a Sony television that is only 2 years old is a lemon. I contacted Sony several times only to receive robotic responses directing me back to their website. This is a multi billion dollar company. They should stand by their loyal customers. Our family has been loyal to Sony since the 1980's. We exclusively buy only Sony electronics because of their stellar reputation. However, I am extremely disappointed to learn that they are not reimbursing or replacing this television.

Post warranty within three years the motherboard will need replacement. I am facing this now as there is continual reboot because faulty software. This software is burnt into the board chip for executing the version upgrades that are sent through internet during off viewing hours. In the event that a software update didn't go through successfully, the firmware should be capable of re-initiating it, however as it happened in my tv, the firmware has taken control of the tv and is repeatedly rebooting the tv. The diagnosis by the service center is to replace the motherboard. Which is costly. Apparently, this is an ongoing characteristic of this model. The defect in the software is being passed on to the unsuspecting customer. I hope Sony Japan takes notice and intermediates.

I cannot use all the features of this TV because I am not entering my WIFI password. What a shame such a great TV does not allow you to complete the set up or even scan for channels unless you agree to allow Google to monitor EVERYTHING you do including listening to your conversations (EVEN WHEN THE TV IS OFF) through the remote control microphone. You may think I am being paranoid. Oh confrere! You are being naïve. I have friends that work for Google and they laugh about how much personal data they have access to and sell. They say when they get caught or in trouble they just say someone made a mistake or blame it on a vendor who used people's personal information in a way that they were not suppose to but they keep selling the information.

Very dissatisfied with the service and durability of the SONY TV. Around 5 to 6 years back bought a 32-inch TV thinking that SONY is the best. Compromised on the features too, thinking that SONY offers best screen visibility and does not affect eyes. Now got the problem with the Motherboard. Handled so carefully all these years and also the TV was very less utilized. I mean out of 5 years I hardly used it for 3 years (full run). Most of the time it was taking rest.

I like a picture that is clear as water. Our Aquos Sharp is a 10 as far as the clearness goes, but the Sony is in close running. I like the look, lightness in weight, sleek design, and functionality. We have the set up with a Sony Theater sound system. At one point when we were watching Oz the Great and Powerful, in 3D, our little granddaughter ended up disappearing at the blink of an eye! I looked around and she had jumped behind the sofa because "the lion was going to get her." Clear video/great sound!

I bought a Sony tv this summer. On its 93rd day, the picture went out. I worked with Comcast first, but it turned out to be the tv. I have been working with Sony for over 2 weeks, trying to resolve the problem. It has been 4 days since they determined they would replace it and gave me a number to call for that to happen. I have left multiple messages and nobody has called me back. At each step of the process from troubleshooting on, it takes days between steps, to hear back from anybody at Sony. I've spent countless hours on the phone, took a half day off work for technicians to come out and work on the tv to fix it. They couldn't. Now I'm still waiting for a call back about a any particulars about how the replacement process will play out.

The XBR-55930D power board went out. They repaired! Short time after the set got blurry and words on screen double, also a small line across the bottom. When they heard this, said no repair possible. Set was $1500. It is less than 3 years old. Boxed up waiting for a suit against Sony.

I bought Sony tv May 2018 and in June 2019 I face one issue of restarting tv automatically. I talk with customer care and he asked me to just reset the tv and it works fine 2 months but now in Oct 2019 it restarting again and again many times in a day even some time do not start. I called engineer and he said that its panel is damaged just in one year of time. That was very shocking experience. Then because panel was 2 year guarantee so they changed it but it is shocking that product of Sony got damaged just in one year. Even Chinese product do not damaged in one year, so they are producing very cheap product now as per my experience. Please do not buy sony products.

I purchased a 60" Sony Bravia two years ago for what I thought was a great deal at Best Buy. Recently the TV began turning off and on every few minutes then it would not power on unless I unplugged the TV. Then the same process would repeat. Called Sony support who said it was out of warranty and I should bring it to the service center. The service center called today to inform me it is the main panel and the repair cost more than the TV. If you want a 2 year disposable TV, buy a Sony. This is unacceptable. I will provide an updated review if they give a favorable resolution. By the way, my 3 Samsungs, my Visio, and my Panasonic are working just fine. Check them out instead!

I purchased Sony Bravia LED 40 in TV one and half year back. It faced some problems in motherboard. The company has replaced the motherboard and charged me Rs 7500. As my this experience, I will never suggest anyone to purchase Sony TV particularly smart one. After completion of warranty period, there are more likely chance of being defected. Its parts are very costly for common man.

I bought a new TV SONY 43 inches Android Operating system in the year 2016 Oct. Bought with a cost of 60,000 Rs. I had a lot of issues. First time within a year service engineer came and said that issue with the panel and said that it is under warranty. Within a year he replaces panel. After 9 months again TV is not working and service engineer came and said that there is a TV panel issues and this time again panel has gone. This time they said that TV is not under warranty we need to change the panel, which is cost around 24,000 rs.

Bought the Sony Bravia 32 inch led tv, model number KLV32R302E in September 2017. I rarely use it sometimes. It has never been run once in a long time. I am suddenly seeing red and green shade on its screen. It is difficult to understand why, even after such minimal use. I have another sony bravia 24 inch which has no problem again. Now I want to know how long your panel warrany is. Can I get any benefits? And is it possible to reform? What causes it? The technician came to inspection today and said the display panel had been cut off. And the estimated cost is Rs. 8000-10000. You surely have to use the system to see how much has been used. I was told to buy the product on the panel warranty of 3 years.

Purchased our smart tv Sept 2014. Recently discovered that all but 5 apps are left. Originally there were about 70 pre-installed apps. I rang Sony support. Was told to do factory restore. Should fix the problem, not fixed. Actually deleted additional apps. Only have local catch up tv and 5 useless apps. Spoke to Sony again. Was told this model no longer supports the apps, are you kidding Sony? After 5 years you expect consumers to ditch the $2,500 tv because you don't support that model... NEVER AGAIN WILL I BUY A SONY PRODUCT and suggest consumers look at others brands...

I purchased a 70" Sony TV thru the Sony Store, and received a 5 yr warranty with it. I bought 4 other TVs, a Blu-ray and tuner through them over the last 10 years. After about 4 1/2 years the picture on the 70" started going dim then brighter from time to time. I called Sony support and they told me to do a full reset on the TV and it should work. I did that and it seemed to work, but they did tell me if it goes bad again, since I reported it before the warranty was up they would honor the warranty. It started doing it again at 5 years and 3 months, and of course they said it was out of warranty and they could not do a thing. ** If you buy or are given a warranty make sure you tell them to replace or fix it instead of believing that they will do something after the warranty is up (even if you report it before it runs out). I will never buy another Sony product.

This overpriced tv is a piece of junk. The remote fails to control the tv, the apps fails to load or work, when you want to watch Netflix after work, you end up troubleshooting netflix not working for 4 hours. Do you need to reset your tv every week. If you buy a Sony you will become an expert at the factory reset. Not that it fixes anything, but it will get the tv to turn on again, but then the sound is too low to hear the tv when its does actually work. Very sad sony. If you buy a sony, you will need external speakers to hear what is going on and if you want to watch netflix or hulu, you will have to buy a Roku or Chromecast. Sony is so unreliable, when you want to watch tv, it will let you down. Good luck. Go Samsung.

I bought a 70" Flat screen for $3000 and it lasted 2 yrs. There's a defect they will not tell you about before you purchase and you can forget it if you think Sony will help with replacing the defected panel. It's a manufacturing defect so you'd think this would be covered no matter what. NOPE. Sony's policy is "Sorry for your luck!" I will never purchase another Sony product. Let this be a warning to all considering a Sony. They're junk.

Great quality sound and picture with easy to understand features. The WiFi features and easy access and setup make this a great part of my entertainment system. Colors are crisp and the unit easy to set up.

Great tv. Very good picture. Good clarity and contrast. Like all thin screen TVs the sound could be better. The only complaint is that the remote control is hard to work with if you have large fingers.

As of this date I have never had problems with a Sony TV. I’ve used Sony products for many years and they are the absolute best in my opinion. Sony has been around for a long time and they stand behind their products.

I’ve had more than one Sony TV and have never had any issues with any of them. They have been terrific until I gave them away only to buy another Sony. I have bought a Samsung and also, found the same reliability, picture and lack of issues as my Sony.

Tv looks great when it’s off! Screen freezes, sometimes channels won’t change, sometimes power needs to be switched off at power point. Other times it turns on by itself. I’m taking it back to store and leaving it there. Not interested in getting fixed. I want my money back and buying a different brand. Any suggestions on a good tv?

I have owned the TV for 8 years and never had any problems, customer service was very helpful when I contacted them. Quality product without any defects and getting answers when making a request, somebody was actually there to answering plain English language with no run around blaming someone else.

The sound system is very poor and not one of the better ones for hearing; sometimes the sound and the picture are do not match. Other than that the Sony smart tv has an outstanding picture with great color and excellent resolution.

My Sony hd tv best feature is the sound quality in terms of not requiring a separate home theater system. It is a full Dolby sound system enough for my living room.... Picture quality is also excellent.

Extremely reliable equipment for years. Still have an old projection hd ready Sony that is still working without having done any repair to it. Now also have a 65" flat screen Sony working just like the old projection screen but with the current upgrades.

Sony makes a great 65” TV. Clarity is very good, sound is excellent, quality is outstanding. LOVE SONY! I have always owned Sony and presently own 3 in various sizes. Each one is awesome and never a single problem with any of them. Highly recommend SONY TV.

Sony makes a great tv. The quality of the picture is amazing. 4k is the way to go. My only complaint would be the built-in speakers. For the price of what the set costs, they should be much better. Other than that, no complaints.

Very fine picture quality and no repairs over a period of 15 years. I have owned two consecutive Sony TV's and they have both performed well. I would highly recommend this brand to any consumer. Plus the customer relations folks are very helpful.

This TV has a fantastic picture. It is by far the best TV we have ever purchased. And it's at least our 10th in our lifetime. If any of you reading this review are wondering which brand to buy, please take time to investigate Sony and put it up against any other brand of television. I personally always go to Best Buy, because their staff are very educated, helpful and will not lead you the wrong way.

Our Sony smart tv is functional and goes above and beyond in picture quality and capabilities - worth every penny and still cheaper than the rest. Worked long and hard to assure that we got a tv that was big enough and met the needs of our complete family - Sony does not disappoint.

Does not have clock display. Easy to operate all features. 7 years and 3 residences, various cable companies, and antenna no issues. Only 2 HDMI plugs but cable and RCAs. Very good display. Came with stand.

Extremely bad experience. Poor quality TV. Broke down within two years (white screen). Looks like T-Con board is unserviceable. Poor servicing. Costly spares. Even the service engineer was not recommending to buy this TV.

We have had most of these brands and Sony is the best! I would recommend this brand before all the others. The others are ok but Sony has been the best picture. I did have Sharp tv, that was pretty great but once we got a Sony I would say it is best but Sharp is good also.

Worked well for a few years. Developed horizontal stripes of missing colors and bottom portion of image all mottled colors until tv warms up. Then two delicate lines of no color are slightly visible. Sound is questionable, very low and rises up. Commercials are high volumes. Picture was originally nice.

The xbr55x900e 4k display is excellent, straight on viewing is quite excellent. Unfortunately the parallax is very noticeable at only slight angles of viewing with color wash out and lack of crispness. My understanding is this flaw is common to led displays.

Sony I feel has always been a leader in the electronics field from both cameras and video cameras to vcr’s and DVD players, to the “Walkman” and especially when it came to TV’s. They revolutionized TV’s when they developed and introduced the ‘Trinitron’ TV. The picture clarity and quality were a huge advancement In the TV industry. I have two Sony 4K UHD TV’s and two DVD players (one HD Blue Ray and one 4K UHD) and we absolutely love them.

I currently have a Sony OLED TELEVISION. The unit shows a definitive black color and produces great color in other colors. The sound is pretty good using the unit without secondary speakers. This would be my fourth Sony and at this point the set is performing very well. With it being one of the newer units it is thin and easy to place on the wall or on a stand. There are sufficient ports to play and play other add on items such as speakers, Blu Ray, etc.

Sony TV to a great tv. We have 3 of them. The 4k engender shows just like you're in the middle, with the surround sound you get room full sound great base. Overall price, looks and functions are well worth the cost.

We purchased a Sony Bravia about 10 years ago and have never had a problem with it. (Knock on wood, now that I am saying this) The picture is nice and clear. My problem is not the TV, but DirecTV. I would definitely buy another Sony and have told others about how grateful we are that we bought this.

We bought our 40 inch Sony in 2011. We have moved this tv four times since then. We have never had any issues with this set, paid $600.00 in 2011. Same set sells for $350.00 now. We intend to upgrade to the Sony 49 inch 4-k 900f series soon.

We purchased a Sony Bravia 4K TV in 2014 for $3650 which now has vertical lines, Sony have organised a tech to come out and want $2,900 to replace the board inside without labor???? We purchased this tv thinking we would at least get 10yrs out of it. We still have 20yr old Samsung and Panasonic tvs that work fine. Sony have not been very helpful at all with any of this. Total rip off, Will never buy a Sony product again.

Sony lcd tv developed a major problem soon after warranty expired. The cost of repair is 90% the cost of new tv. Previous Sony tvs lasted a decade or more. No more Sony products for me. Sony Malaysia was very unhelpful.

I bought a Sony Bravia XBR 55X930D in January of 2017. After 2.5 years it developed narrow white vertical lines at the top of the screen. Sony support said it was out of warranty and referred me to a repair service. I called the service and explained the problem. They said the panel is no good and the TV needs to be replaced. He said Sony support always refers customers to repair services because they "don't want to be the ones to tell their customers that the tv is worthless."

I purchased a Sony XBR-75X940D TV from Best Buy 04/15/17 for $3200. I did not purchase the extended warranty at the time since I could add it later. Eight days later the TV was dead. Best Buy would not do anything about it and recommended that I contact Sony. Sony replaced the TV one month later with an XBR-75X940E. Neither Best Buy nor Sony would allow me to get an extended warranty at that time. Two years later the TV is dead, probably a power board failure which is a problem that Sony TVs seem to have. Sony will not do anything since the warranty has expired. They have no local technicians that I can call.

We have a Sony android 55 inch tv. Everything was going fine until a software update was sent by Sony. Last time too the same thing happened and we ended up spending some thousands for the fault from Sony. Whenever software update is done, YouTube stops working. After repeated reminders on this platform, it will resume. Why do Sony people torture their valued customers like this?

The TV worked great in the first year. Then two horizontal lines appear on the screen. Contacted support and it seemed to be some issue related to the panel. They told us Sony no longer offer panel for newer TV. We either have to live with it or replace the TV. I bought sony because they have good reputation on their quality and support on their own product. But it is no longer the case. No more sony for me.

Pathetic product, Sony 4K. I bought Sony 4k, cost Rs. 80K. One year back only and we are facing issue from the starting. In one year three time it go service station for cleaning black patches on the screen. I would not suggest anyone to invest a huge amount on any Sony product.

Terrible company- seriously. Sony misrepresents & deceives customers as well as the retailers they sell to. BE AWARE! Apps are loaded on the TVs such as HULU; HOWEVER, they do not stream live. They only stream pre-recorded programs. Roku & other devices do not correct the problem. The salespeople do not tell you this either or suggest devices that do not work! Buy Samsung, LG or any other very good TV & save yourself unbelievable aggravation!

I bought a Sony Bravia 40 inch LED TV. Just after a year horizontal lines started to appear on screen. Changing the panel to rectify this issue will cost half of the price of a new T.V. Now I am looking for a LED TV with longer warranty, not bothering about brand.

Bought a 75" Bravia @ SM MOA Appliance Center for a sale price of P86,700.00 last June 5, 2019 & delivered last June 07. Upon unboxing screen has a large crack. Immediately report to Sony & retail store. They refuse to replace the unit & said warranty void due to MISUSED. I did not even get a chance to use it! Sony suggestion is to repair the unit for P120k. They even told me they will give 50% discount. I already file a formal complaint to DTI Mediation Div & report MODUS to various news organization for investigation & expose. DO NOT BUY SONY PRODUCTS!! Dennis.

So I purchased a 55" Sony Bravia TV. Picture is good but I have had ongoing issues with the sound not being in sync with the picture. I have tried everything! There are an unbelievable amount of videos on how to fix this? That should tell you right off there is a problem. I have been a Sony fan my whole life but Sony dropped the ball big time. I am going to go look at Samsung TV's as I don't even want to watch this TV because of the delay. I would not recommend a Sony TV at this time.

I have a Sony LED TV that requires some repair. I had visited the Sony Center in Indiranagar, Bangalore for support and they gave me a number to call and lodge a service request. The address and number that was given by Sony Center was of some service center by name Sonnet Care. When I called this number, the person that received my call just took my number and said that someone will attend to this issue. No official docket or service request number was issued. Further it's been four days since I have issued this service request with this service center and till date no technician has arrived.

The TV is not up to mark. It's became faulty on one year one month. In my Tharavad house also the TV of Sony became faulty. So quality is a question. The response from the service centre was poor. Initially it was impressive but... I fed up with it after buying it for Rs. 95000/-.

My husband and I purchased a TV last May and the Sony we had before lasted for many years. Long story short this 4K lasted less than a year. They do NOT comply with their warranties. Sony Electronics has gone downhill and we will NEVER purchase another Sony. They don’t care about our complaints! Most of us who purchase something don’t have disposable money to waste! THEY DO so they can’t relate so therefore why would they care? I would give zero stars, but that option isn’t available. I am disgusted with Sony over this warranty and TV situation and the fact that they don’t care about their customers is repugnant!

I have the top of the line Sony from last year (2017) the A1 OLED and overall I am happy with the product. I would recommend buying this product. The only downside is the large back panel. Overall good TV.

My 60 inch Sony Bravia was purchased in 11/2014 and I think the TV's picture is as clear as lower priced 4K TVs & the audio combined with my Sony Blu-Ray Amp is great! The TV is no longer in production as 4K has become the standard but a Sony 4K TV has risen to an unbeatable position with their OLED TVs.

My Sony is 2.5 years. After a Sony update it will no longer turn on. I tried to call Sony but they don't care. I also tried a reset and that does not work either. So I went to Google and found that a tremendous amount of people are having the same problem. I will not spend any amount of money to fix this especially that it is 2.5 years old. I have never had a TV go down this fast. Sony will never get any business from me again after this bad experience.

This TV cannot play the majority of video formats (e.g. MKV). The TV has in-built advertisements. YOU CANNOT REMOVE ADVERTISEMENTS FROM THE HOME SCREEN OF THEIR TVs. The model of the TV is 55XE8577. My parents bought it prior to the football world championship of the year 2018. It was/is one of the the higher-end models. Anyways, it's been some 6 months since the purchase and my God has that TV turned out to be a waste of ** 1000€. On the first day we discovered that it cannot play most video codes. It only supports some specific Sony format and a few more. My parents have a NAS storage housing the collection of all the digital things they've purchased, which is from where they (and then I) attempted playing their movies.

This company tv not affordable and product is not good. My Sony Bravia 32 inch tv I buy 1 year 6 months ago. 1st year warranty close but panel warranty is 2 years. On this condition my tv is on display scratches but company not replaced the panel and check the tv. Engineer fee is 200 to 180 search problem between warranty time.

I wanted to give 0 star to Sony however they don't allow. That's the reason I had to give 1 star. Sony is the worst company ever. Even worst is a smaller word for it. It's been just 1 1/2 years and my YouTube has major problems. First they claimed it to be an internet problem but then it turned out to be a hardware problem. The west zone head - Sunil ** acclaimed that the motherboard of the TV needs to be replaced. Now you all only tell me if the main board of my TV needs to be replaced what will the value of my TV be then. The main head of Sony is so noncooperative that they refused to give an replacement to my TV. Please don't buy any products from Sony company unless and until you want to waste your money.

The Sony OLED (2019) 55” is the worst TV I have ever purchased, not to mention expensive. And the service is lousy. We purchased the TV in Dec 2018 from Best Buy. The TV jumps from channel to channel for no reason or leaps over channels. If you attempt to scroll through channels, the TV will jump to the highest HD channel and if you attempt to scroll down, it jumps to analogue channels.

The TV needed repair within the first year. After 2 1/2 years it had no picture through cable. Off to the repairman who said it was the HDMI that needed replacement for over $300 without shipping and labor! What a lemon! Won't buy Sony again!

I have a Sony Bravia TV. It is unable to stream Amazon Prime without a constant message stating Browser will be closed due to Internal Error. Sony says this cannot be corrected. I will trash the Sony and buy a Samsung.

I have been using Sony products for the last 25 years. I have never been disappointed with their products, especially the televisions. The picture on my current model, a 46" smart HDTV is excellent. It couples with the audio equipment I have used for the last 15 years. I am very happy.

Sony has always made great products and they stand behind their quality. We have had this tv for few years and have never had any issues with it. The picture, number of HDMI ports and other connection ports are easy to access and use.

Great TV. Never had any issues. Hired a professional to help set up a Harmony remote control. Size and picture is great. 72” but not 4K. I’ve always been a Sony fan. Price was steep which now you can buy bigger/better for less. That’s the only problem with technology is that it’s outdated very quickly.

Every television manufacturer goes through a period of producing good TVs and not so good TVs. Sony seems to be one of the more reliable manufacturers. Decide what you want for features and try to avoid the gimmicks.

Sony top model from 2016 Z9D still in production and now I know why. This set produces a flawless picture with shadow detail the best I have ever seen. Details while watching a movie reminded me of what you see play while video games on a high end gaming system.

This model needs updating, that you need to pay for unless you pay extra for service. It does not match up with Netflix very well at all. We are constantly trying to update our television. Also need to resign in for Netflix due to problems with tv.

Sony has the crispest most true color picture of any TV I've ever owned. I have an LG which also has a great picture but not even close to the Sony Bravia 65XBR850. Samsung’s Picture was fake color and Sharp's picture looked washed out.

Overall, it is one of the best TVs that I have ever owned. When shopping for TVs, I consult consumer reports; then I read about the complaints and reviews of current customers. I then do a comparison study with other brands... From all of this, I make my final choice and buy the thing.

Very good value for the money and very reliable, good color, good sound and space saving due to the size (32" screen). Easy to move and clean around, good auxiliary attachments facilities. Very user friendly remote control unit.

I purchased a Sony XBR. The picture is exceptional. The colors are vibrant and I like the fact you adjust the picture size. I realize there are many options today and I have many Sony products in my home and have never been disappointed. I highly recommend the products.

I had a chance to get any tv I wanted when my plasma died, I read reviews and even though it cost a little more I went with the Sony, and have never been disappointed. Great picture, automatic upgrading software. After all it's a Sony.

Purchased a Sony Bravia, in a short period of time, TV started turning on and off, the screen was blurry. I contacted Sony and it was a back and forward battle with them, they finally replaced the TV and in less than 3 months the symptoms and problems occurring in the brand new TV. I filed a complaint and they refused to replace the TV, after trying to contact them several times, they decided to threaten to me by sending a letter to stop contacting them. I am currently getting all evidence together, I'm taking this to Court. If anyone has/had a Sony Bravia and having the same issues please contact me.

TV went out in the first year. It was repaired under warranty. I purchased this TV as the main TV for my home, but firmly believe I should have purchased Samsung or LG as I have never had a issue with either brand.

I really like Sony but wish it were a bit cheaper. The same size TV, 50" for Samsung, LG, and Vizio is cheaper. The old Sony would need to get updates all the time but this one (2018) hasn't requested an update yet. I know they're similar to a computer in a lot of ways so I like this one much better. I can't say anything about the remote because I stream all of my TV programs.

Bought new 65in Sony Bravia TV. It went bad 2 months later. Had receipt and box still. Was told to send to Sony and they sent us a used TV that we paid $2000 for. The guy on the phone said, "Don’t worry we will give you a 2 year warranty with this TV." And now this TV quit and we called Sony and they of course know nothing about us getting this replacement TV. This has got to be the worst company. How are they still in business??? We will never buy anything Sony in our house again!!! We’re going back to LG.

We paid a small fortune, nearly three thousand dollars for a Sony large screen TV. Lots of bells and whistles. At first, we were thrilled, but the lifespan is pretty short before things start going south. Eventually, we'll need yet another outrageously priced television. I will not go with Sony again. When it's working, the picture is great. Unfortunately, it doesn't work consistently. The picture cuts out, and when we want to go to the Guide to see what's on, it freezes and we have to unplug the entire thing, wait, and then replug it and wait again while it reboots. Very disappointing. At first we thought it was the batteries in the remote, but batteries don't go bad at nearly the rate this TV consistently stops working. Never again for this brand. Too great a financial loss.

I like my TV and recommend to other people. I have had it a few years and enjoy. It is a bargain and have good reception. It was worth buying it and would buy it again if necessary.

Sony used to be a top of the line tv brand. Therefore, I purchased a Sony tv hoping to use it for at least 4 years. The tv lasted 1.5 years. I am a disabled veteran on a fixed income and cannot afford to purchase another tv. I will never purchase Sony ever again.

Been a stalwart with very few issues. Sound could be more dynamic 'cause it seriously lacks in that Depth but a simple cheap sound bar pepped that up. Picture quality is very good. Picture display is dynamic but decent even with poor quality cable.

I purchased my 65" Sony Bravia in 2010. Use it every day and often for hours at a time. Its picture clarity and colors have been consistently excellent. I don't use the speakers as I go through my receiver for surround sound. I haven't updated the firmware in a few years. When I first bought the unit I also purchased the wireless USB to connect it to my wifi. In the beginning it worked great. As new wireless features (apps) were added. Unfortunately they weren't available to add to the TV so ultimately I started using other wireless streaming attachments. The first one was a Roku, and now Fire TV which works great. Because of the HDMI input to the TV I'm able to turn the TV on from Fire TV remote which simultaneously turns on the receiver (Pioneer brand). All and all a solid TV albeit that is 9 years old but still works great!!

It's largely about Black. I judge TV picture performance by how well they do the color Black. If you have a good Black, the other colors "pop" better because of greater contrast. Since the old days of Sony "Trinitron" tube sets, SONY has always mastered the blackest blacks. Love their products & never had any need to return or repair one. Maybe the pricing could be a little more competitive but I can recommend SONY quality to anyone, anytime.

I like a picture that is clear as water. Our Aquos Sharp is a 10 as far as the clearness goes, but the Sony is in close running. I like the look, lightness in weight, sleek design, and functionality. We have the set up with a Sony Theater sound system. At one point when we were watching Oz the Great and Powerful, in 3D, our little granddaughter ended up disappearing at the blink of an eye! I looked around and she had jumped behind the sofa because "the lion was going to get her." Clear video/great sound!

Awesome TV, 75" Sony, clear picture, easy to get it up and running and we also bought a Polk sound bar, perfect for this TV. We love it and will enjoy it for years to come. We started out with a 35" Sony as our first flat screen, we still have it and it works great. I highly recommended this TV.

We have owned Sony TVs for many years. They have always performed well and we are able to attach any peripherals such as stereo sound equipment with ease.

This is one of the finest/best purchases we've made with regard to TVs. We have other brands but this Sony is by far the Rolls Royce of the three TVs we have. Picture quality is superb, color is superb and sound is not tinny but great quality sound and the style adds a richness to the other decor in that room. From now on, it's going to be Sony brand TV's for us... We're sold!!

Long lasting and good quality tv. Love the picture and performance. Been in the family a long time. Love all Sony products. They are of good quality. Would be getting stereo equipment for my house as well as other products.

This television looks great but is a bit difficult to use and does not stay synced to the sound system. It does have a good picture but was very difficult to mount to the wall, it came with no instruction on how to use the mounting brace.

It is great for high def, but was really pricey when we purchased it about 5 years ago. They are less expensive now, but we need a certain size to fit over the fire place and they don't make this 46" anymore.

There are 2 issues with this TV that would make the it better. 1. Trying to adjust screen size through the menu selection. It is not the most user friendly I have ever seen. It is confusing but can be done but it is not easy. 2. There is not enough HDMI inputs. There are only 2 which make it difficult to add the vast array of equipment that wants to connect to HDMI. So you have to change them or unplug what you want to use at the time. There should be a minimum of 4 on any TV sold today.

The clarity and colours on the SONY TV are just wonderful - I could never switch back to any other brand after experiencing SONY. The TV also has all of the smart features that I need for my regular viewing.

Looks good. Picture is great. No problems whatsoever so far (2+ years). FAST smart features and plenty of apps. Good remote. Periodical updates that go very well. Sound is ok but we use a surround system so it does not come into play much.

This has been the only TV that I have owned that really performed well and I've had it for over 5 years already. The clarity of the picture is what I love the most because I wear glasses and sometimes I cannot see things as clearly as I'd like.

Good picture quality, but for numerous months I had to unplug the TV weekly for a reboot (as instructed by Sony customer service). Finally that problem went away probably with Sony updates. Still have recurring problems with integrated Netflix software app - the app freezes occasionally although it does not freeze on other TVs/devices in the home.

Brand name only. Very bad experience after warranty period. Many problems coming. November 2017 I purchase. Feb 2019 tv screen vertical lines coming. Bad quality. Dont buy. Price is high. Quality is low. Thank you.

Hi I have purchased KLV-43W772E on 18 Feb 2018 and all of the sudden the screen has been gone 22 Feb 2019. I launched a complaint... an executive come and said motherboard is not working... what the hell. In a single year mother board has gone...just expiry after 4 days of warranty this idotic thing happened to me... we have paid lot of this stupid piece... this is how Sony is working... I have invested my haren money and I need to pay again for this again... you think consumer are fool.