Sony TVs Reviews

I purchased a 50" Sony Bravia TV for my parents as a Christmas gift in 2007 (Nov. 22, 2007) from Circuit City. 14 months after the purchase, they had to replace a part at their expense for $300+ and we were okay with this. Now the TV is again not working properly. I contacted Sony customer service and they are not willing to work with me to correct what I feel is a "lemon" TV. They claim that because my parents misplaced the original invoice (and I cannot obtain from Circuit City because they filed bankruptcy), they can not assist me. I have record of the purchase via my credit card statement, model number and serial number. I am quite upset that a well-known and very expensive TV manufacturer is not willing to stand behind their product. A TV of this value should last far longer than two years without any service issues.

I purchased a Sony 55" KDF-55WF655 from Circuit City 2005 along with a 4-year extended warranty. Extended warranty expired in March 2009. Total cost so far is $2600 for TV, $499 for 4-year warranty, $300 for the TV stand, $350 for surge and power supply box, $268 for bulb, $160 fir TV service tech. Total cost is only $4,177, and still have blue haze. Thank you, Sony.

We purchased a Sony Bravia KDL-40V3000 40" TV in December 2007. In August 2008, the TV turned off by itself and could not be turned on. The standby light flashed 13 times. Sony gave us a name of a repairman in Fresno, but 13 flashes was not on his troubleshooting list. We had to send the TV back to Sony, and in September 2008, we received a reconditioned unit to replace it. In June 2009, the same thing has happened with the replacement TV. We did not purchase the extended warranty, so we are out of luck. Apparently, these TVs are only made to last nine months! What a bargain! We will never, I mean never purchase a Sony again. We spent nearly $1800 on the original TV. It was a real pain to ship our broken TV back to Sony, not to mention the hassles we got from Sony customer support and the TV repairman when we told them that the light was flashing 13 times.

I have a Sony Wega KF-WE42 and had the same problem with the blue sprinkles as well as blue blobs of colors on the bottom left hard corner of our TV. I thought the TV had had its dash and actually tried to claim it through our insurance. Only had it for 3yrs, I was informed by my insurance that I would actually be covered by what’s known here in New Zealand as the Consumer Guarantees Act.

Sony Projection TV (model number KDF-42WE655): I bought it less than 3 years ago. The lamp went out at 2 years, and now, I have the same blue dots as everyone else is complaining about. I contacted Sony. I will not make good. This is the last time Sony will ever be on my shopping list. P.S. Has anyone ever had a cell phone that lasts longer than 18 months? It seems like all these foreign electronics just can't stand up. Whatever happened to the good old American-made products?

We purchased a Sony LCD Rear Projection TV on February 13, 2005 from Circuit City for $2,007. Since we purchased it, we had to replace the lamp. Then this May (3rd) ’09, we notice a couple of blue dots on the screen. We went online with Sony support and described the issue and we were told to unplug the TV, plug it into another socket, play a DVD, play a video, do a reset etc. Everything I was asked to do was silly given the issue was a couple of blue dots.

I would like to meet all others that have purchased Sony Rear Projection TVs since 2004, that have the same problems that I have since my purchase 3 and a half years ago. Sony has two defects on these sets. The Optical Block aka Light Engine fails every 9 months to a year. Failures are identified by a green or blue blob in the picture.

I purchased on 1-2-09 new two Sony TVs, one a 52" and the other a 26". The 52" stopped working about a month ago and I have had the runaround ever since. I have been flimflammed and lied to and promised and everything else and never yet have had a Sony repair company come see the TV as Sony promised. I was told it will be fixed sometime in July. I bought the extended warranty too and it is not worth the paper it is written on. All I have to say is that it is amazing. I have at least 40 hours on the phone with them and no results at all. I am sick about it!

Less than four years ago, I purchased a Sony KDF-42WE655 TV for $1895.28. In early May, we discovered a blue discoloring on the picture. We called Sony repair at 1800-222-SONY and they told us we would have to call for service. Ross Factory Service, 1017 W Marlton Pike, Cherry Hill, NJ 08002 (856-429-5757) came out to look at the TV. They charged $95.00 for the estimate. They estimate the repair at $993.61! Ross recommended that we call Sony and see what they can do for us because a TV of this age should not have this problem. I did that and Sony told me to go look at a couple of replacement televisions and they would give us a lower price. We did that and the price they gave us for the televisions is still around a thousand dollars.

Sony Trinitron TV 1998 shuts off automatically and makes a sound when shutting down. I will need to buy a new TV. It's out of warranty. I won't get a Sony next time.

I have a Sony KDF-55WF655, and I'm very upset, as a lot of others are. I have the same problem with the blue haze and blue dots all over my screen. This didn't start, until around February of 2009, and now I find out this model was defective, but that the extended warranty expired on 12/31/2008. I spent $3000.00 for a freaking TV which lasted about 4 years, and cost $1,260.00 to repair! Also, as many others have posted, I have been a Sony fan for many years but never again! I have retired, since purchasing this TV, and can't afford to fix it or buy a new one. Sony should be ashamed. If anyone files a class action lawsuit against Sony, please let me know, as I would like to be a part of it. It sickens me to take my $3,000.00 TV, which has lasted only 4 years, to the dump.

I purchased 2 Sony TVs from Best Buy and was sold an extended service plan for 4 years, one for $329.99, Model # KDL40S2000 and the other for $458.87, Model # KDSR60XBR1. My complaint is Sony also sold me an extended warranty. This method is ripping me, the consumer, off. Why would I need 2 different warranties for the same product? Sony reimbursed me for the $458.87 for the 60". However, I have never received any reimbursement for the 40". I spoke to representative, Anna, and she advised me she could not do anything about this. I do not understand this when a refund was issued for one and not the other. Please help to resolve this matter. It is not fair or right to the consumer.

I bought a Sony KDF-60XS955 LCD Television a few years ago. Within months, the Light Engine went out, over $1,600.00 to repair it. I've had to replace the bulb 4 times. I now have the blue blob/haze back again. Sony insisted that I pay for a technician to come out and look at the TV. He confirmed what I had already told Sony, it is the light engine going out again. From what I have read, they have continued to sell their LCD sets, knowing the problems with these sets. I've about had it with Sony and ready to join anyone else in favor of a class action lawsuit. I just paid $108.00 for the tech to come out. They are quoting me a total of $1,091.87 to fix the set again. I'm $2,000.00 in the hole after the purchase. I will still have to try and negotiate with Sony. I had problems every 6 to 9 months.

So I bought a Sony LCD TV (model# KDL-40V2500) in June 2007 and it stopped working May 25, 2009. I called Sony the next day and they said to call repair shops, gave me a couple numbers to call and also recommended I call Best Buy Geek Squad where I purchased the TV. I called BB and they sent Geek Squad out a week later June 22, 2009 and charged me $168 for the service call and said the part I needed would cost me $787! That's almost as much as a brand new TV will cost me. So I called Sony again and they said there was nothing they could do about it because the manufacturer’s warranty had already expired.

My husband bought the Sony Bravia as my 2007 Christmas gift. Just this past Thursday, May 21, 2009, the TV shut off. We called Dell; they said the warranty expired 12 months after the purchase date. Then, we called Sony which indeed has the worst customer service I have ever encountered. They sent a repair guy, which by the way we had to call several times in order to have someone to check it. Finally two days ago, someone came to say that the panel needs to be replaced and it will cost $1,600.00 to repair. We paid $160.00 for the visit and Sony offered to send a new TV. However, we had to pay $200.00 due to expired warranty.

I purchased an LCD Sony Bravia on the 22nd of April from Vegas Electronics. Two weeks later while I was watching TV, it shut off on me and could not turn back on. Sony told me in order for my warranty to work I have to have a receipt. When I faxed Sony the receipt, they told me it was an invalid receipt, I couldn't get the TV fixed and would cost me $130 plus labor fees. So, I told Vegas Electronics about the situation and asked them to replace the television. They told me that they wouldn't exchange or give me my money back. Now, I am out $600 and no 36-inch TV. What can I do?

I purchased the Sony Grand Wega model #KDF-60XS955 back in 2005. Recently, the screen started to show blue streaks and hot spots. I looked up this problem on the internet and found 1000s of complaints from other buyers who had experienced this exact problem. I contacted Sony, only to have them tell me they extended their warranty until December 31, 2008. So my TV was no longer under warranty. The problem is the optical block has gone bad and it is a $2,000 repair! I bought the TV for around $3,500, but never expected that in only 4 years I would have to get rid of it. Sony has the worst customer service and I am extremely angry that I now have to throw away not only the TV, but the custom stand I bought for it as well!

The 46" LCD Sony Bravia TV I bought from Costco started showing color loss/fade within 7 months after purchase. I had the Sony certified technicians from DTR fix it and only a month later, it is much worse than before. Just to get someone out takes a long time, not to mention the time it takes to fix it - and then have to deal with a defective product. I am very disappointed with my TV. I have already complained to Costco as well.

I purchased this television in October 2005 new from Circuit City. I also bought the stand made specifically for this TV. Television stopped working in April 2009. I called service repair. The technician opened the front panel and found that access door and everything around door was melted, including casing frame, etc. The technician informed me that I was very lucky that the unit did not catch fire and he unplugged it. With television ($2,400), stand ($500), delivery and set up ($200) and $80 for technician to tell me set is a fire hazard and could have burnt my house down and killed my family, I am out $3,200. I have read on many sites that this is happening frequently and Sony is offering very little to replace defective sets. I have pictures and documentation for everything I am writing. Is there anyone who can tell me what can be done before one of these sets kill somebody?

On April 26, 2005, my fiance and I bought a 50-inch Sony Grand Wega 50WE655 from Best Buy for $2,999.99. About a year ago, we noticed some spotting on our television screen. We thought it was the bulb so we replaced it in December 2008. To our disappointment, the spotting was still there. In March of 2009, I did an online chat with a Sony representative and told them of our problem. It was then that they informed me of a limited extended warranty for certain 2003 and 2004 televisions exhibiting warping of the lamp access door. I read the paragraph in the warranty that read "Additionally, through March 31, 2010, Sony will repair the lamp access door and any other components damaged as a result at no charge for any of the covered televisions. Customers who experience this issue should contact Sony at (888) 649-7669 to schedule a repair. Sony will only provide free repair to covered televisions that exhibit this specific condition" and decided to give Sony a call.

We purchased a Sony kdl-40z4100 TV for $2,211.97 on Dec. 21, 2008 from Best Buy. The set had sound problems. Precision TV in Concord, CA installed a new circuit board. Now it's about half as vivid as it was before. Precision TV says it is fine. I called Sony and the best they will do is to send me a refurbished TV. They said it may not be of equal quality. I want a new TV for all of my troubles.

I purchased a Sony Grand Wega LCD projection TV Model KF50WE610. Screen started getting dark looking smudges on it. I ordered a new bulb for it, only to discover when the new bulb arrived that the bulb housing cover was warped and partially melted. Also, the housing the bulb fits into is also distorted and partially melted. I contacted Sony and they gave me the service center in my area. It seems, after talking to the service man, that Sony does not even make the replacement parts, and even if they did, Sony would not replace the parts that caused the problem, even though the customer service rep from Sony said they would fix it at no cost to me.

I purchased a big screen TV from Circuit City, now defunct. Anyhow, the big screen seems to have a defect acknowledged by Sony but will not recall. I am watching a screen that is getting greener every day. Sony will not acknowledge the flaw in the TV. I am out thousands of dollars and cannot afford counsel.

I purchased a $1,500 42" Sony LCD projection model KDF42WE655 in September of 2005. In April of 2008, I had strange horizontal lines permanently across the screen. I had to take it to the nearest authorized Sony service center, which was an hour away and a complete dump. They had to replace both the A and B boards and Sony paid the $200 in parts, while I paid the $200 for labor plus a day's vacation. Now April 2009, I'm getting the famous "blue ray" across the bottom of my screen that you can find all over the internet. Is this where they got the name for the blu-ray player? Anyway, I wrote Sony a letter once again and note - this is the only way you're going to get anything accomplished.

My 2 1/2-year-old TV that cost me $3,500.00 does not turn on. A lot of people are having the same problem. We do not have the money to fix or to buy a new one. They knew about this problem for a while. They are not willing to fix the manufacturing problems.

I bought a Sony Grand Vega KDF-E55A20 LCD projection TV in March 2006 that cost over $3,000. In April 2009, the screen started going black. For every 30 seconds, the screen went black and re-appeared for 30 seconds, and repeated the cycle. The TV repair guy said the lamp needed replacing, which he told me was not uncommon. I paid $200 to have the lamp replaced. Now the picture is very dim, has a large area of yellowish tint on the left side of the screen and bluish tint on the right half. I called the TV repair guy and he told me it is probably the light engine that has failed, which is an $800 repair. This is beginning to sound like a money pit proposition. I do not want to pay $800 for a TV that was selling for about $1,400 a year after I paid $3,000.

Sony KDF60A2000 is a real piece of crap. I purchased it for Xmas 2007 & by Dec. 2008, it went black. I spent the whole month, including the holidays without a TV. After 50 years dealing with Sony, I fear it will be my last. I was being held up by my TV, $350 per year for 3 years now, the picture turning green. It's unbelievable.

I bought a Sony TV KDF-55WF655 in 2004-05. The first year I replaced a part for $500.00. The same year a bulb $300.00 and now another bulb $200.00 and within a week or two of replacing the bulb again, it now has blue dots everywhere and yellow splotches everywhere on the screen. I'm told it is an optical block that cost $2,000.00 and after looking on the web, I noticed that this is a common thing on this Sony TV. I'm so upset that Sony will not warranty this defect or lemon TV that they sold to the public knowing about the problem. I would like to know if there is anything I can do or if there is a class action lawsuit going on. I need a new TV.

Sony Grand WEGA 60" television has blue dots and blue blobs. Optical block was known to be defective, yet customers were not notified by Sony and now Sony refuses to repair/replace. As of this morning, the television no longer has sound or picture. I would be interested in joining a class action suit.

I bought a Sony Grand Wega 60 inch LCD television (model number KDF60XS955) in December of 2004. I paid $4,200 for it from Best Buy. I had the lamp replaced the following year for $200. I now have a brilliant blue swirl that covers the entire left side of the screen. After reading online of the many common problems of these sets, I'm at a loss as to why there hasn't been a class action suit or at least a recall from Sony.

In 2004, I purchased a Sony KDF-50WE655 projection TV from Sears for 2500 dollars. In September of 2008, the screen went black and lost sound. I called Sony and they said the lamp had burnt out. I purchased a new lamp block from Sony and installed it for 200 dollars. It lasted for only 1 week and the TV went dead again. I am disabled with ALS and on a very fixed income and could not afford to get it fixed at that time. My kids gave me money at Christmas so I could have it repaired. The screen also had small blue dots, hardly visible at that time but still there. I found there was an extended warranty for this problem and I called Sony between December 26th and December 29th, 2008 to make them aware of this issue. They said they would record my call so if it got worse.

I purchased a 60 Sony Wega KDF-60XS955 in May of 2005. In September of 2009, we repaired the thermal sensor because it turned off and would not turn back on. $319.90 in repairs for a TV less than 4 years old, not including 3 weeks in the shop and having to load it and unload it. The end of March 2009, we noticed a bluish discoloration in the left bottom corner. It grew day by day, now covering the entire screen and making it unbearable. So we loaded and unloaded it (again), and the shop gave us a number to see if Sony would cover the $1,000.00 repair cost to fix the thermal sensor. I called Sony and the free number was disconnected, so it was a long distance call.

It's the same as everybody else. I got a Sony projector KDF-60wf655 in 2005. The blue dots started to appear on the screen. I knew that I had to replace the bulb any time, so I thought the dots were the message that the TV needed a new bulb. I received it today and my husband installed it, but the blue dots are still on the screen. I checked the website, Sony.com, and they don't offer any answer for blue dots on screen. They had a note on a news link where it says that Sony wants to improve their products and they will help you cover the repair, but you click on the link and the page has been removed. I'm going to try again before I talk to a representative. Wish me luck.

Our TV got some fault and we tried to tell the Samsung customer care people. They put us to various people and then disconnected the line. They did nothing. I am going to take them all to consumer court!

We purchased a Sony Grand Wega KDF-E50A10 in 2005. It now has a large yellow/green blob in the center of the screen that turns into several blue spots when the TV is first turned off. I contacted Sony support and was told since the warranty had run out, repair costs for this problem is our responsibility. Like many others that have purchased this model, I'm finding that the cost for the repair is $1,200-$1,400. I will never buy another Sony product. Please include me in any class action lawsuit.

I bought the TV in 2004 and just found out that it has a defective part that Sony knew about. The optical block was bad in model KDF-42We655. They had an extended warranty they offered but did not notify anybody about it. I was told to look on the internet about the problem. I found page after page after page of people with the same problem just like mine. They contacted Sony and were stone walled. The repair is very costly - $800.00 plus. This is very unfair since they knew about the problem. The end result with the phone call was, they wanted to sell to me another TV with a discount that they couldn't even tell me how they computed. I asked for a name and number or address of the next person to talk to and all I got was, "We can't give that out."

My wife and I bought a Sony XBR1 less than three years ago. The TV was great for the first year under the manufacturer's warranty. Since then, I have had to replace two lamps and an optical block. The optical block is under an extended warranty because of a class action lawsuit against Sony. Maybe it's the luck of the draw, but this was over a 2000 dollar television at the time of purchase, not the type of thing you expect to fall apart after a year. Their customer support would not even entertain anything that was not the optical block. If you want them to take a look at any defects on your television, plan on starting a class action lawsuit which I am willing to join if anyone else is having the same problem with lamps. To put the problem in perspective, Sony claims their bulbs last 8,000 hours. So my two bulbs should have lasted nearly two years if I never once turned off my television. Seeing how Sony is unwilling to cooperate with me, my only recourse is to let others know about their defective products. Next television will be a Samsung.

I have a Sony LCD TV that is 3 years old. I have a blue blotch (spider-like) that is in the center of the TV extending outward. Sony is aware of this problem but is only extending the warranty to include the more expensive models. I paid $2,000.00 for mine in 2006.Their customer relations department offered me a discount on another one of their TVs but could not tell me how much, until I picked out a new Sony TV on my own... then call them back to see what they would offer me. It’s very bizarre. I will never buy another Sony TV again. The bright blue blotch becomes larger and brighter as the days pass. It is more difficult to watch or enjoy any programs or movies. I expected this TV to last for a lot longer than 3 years. The problem started around November of last year and is much worse now.

I have a defective Sony KDF-50WE655. It has PINK dots and blotches. In 2005, I purchased the above named Sony LCD projection television. Over a year ago, the pink dots and blotches started to appear on the screen, one at a time. It started with one or two spots but has gotten worse and keeps growing and expanding across the entire TV screen. At the first sign of the pink blob, I thought it just needed to be cleaned, so I took soap and water to the screen. That didn't do anything. The blotches have grown across the screen such that it looks like a little kid has been rubbing gooey pink candy fingers all over it. Today, in March 2009, the problem is to the point where I can no longer stand watching it. It is distracting, aggravating and is not acceptable for a $2,500 digital, high definition TV.

Defective Sony KDF-55XS955 - Blue dots and blue blotches. In 2005, I purchased the above-named Sony LCD projection television. Over 6 months ago, the blue dots and blue blotches started growing and expanding across the entire TV screen. In February 2009, the problem got to the point where I could no longer delay having a TV technician come out to ascertain the problem. I was told at this time that the light engine (orbital block) was defective. In addition, I was told that this was a widespread problem and that Sony was repairing this problem for free as it was an acknowledged manufacturing defect. However, when I contacted Sony, they indicated that I had to have filed my claim with them prior to 12/31/08 to be eligible.

We purchased a Sony Wega model number kdf-55e2000 about 2 years ago... All of a sudden, our TV will not turn on and the power light flashes red three times. I called Sony and they said it sounds like the projector lamp is not properly in its place. Wow, do they just move on their own? We have not moved the TV since it was put in our house 2 years ago. So we opened up a small door on the side of our TV and lo and behold, the projector lamp had NOT been moved (because obviously they DO NOT move on their own). So Sony's awesome idea was null and void... The operator couldn't get off the phone quick enough! She left me with two numbers to call to order a replacement projector light because that might be the problem. Well thanks, Sony. I will NEVER buy your products again!

I bought a KDF-E50A10 just over 2 years ago. I've noticed purple splotches/spots in the top corners for a while now, but recently it's spread throughout the screen. I contacted Sony and they said they haven't heard of this issue with this TV and I should call a repairman to physically inspect it. Somebody suggested there was a class action suit about this issue in an earlier post and I'm trying to get more info on this. Hopefully, that will yield better results than Sony itself had for me.

I bought a Sony KV-32HS510 about 5 years ago for over $1,000. It's a 32 HDTV. About a month ago, the TV picture wouldn't come up when the TV was turned on. The TV goes into self-protect mode. I got an appointment with a local service technician. The short of it was that when I finished talking with him, he stated that this is a design flaw and the 32 and 35 Sony HDTVs with a picture tube have the tube go bad within 5 to 6 years. He stated that a plate on the TV warps and feeds the current meant for the tube back into the TV components. I'll need to get a new TV since that will be cheaper than repairing a TV I paid over $1,000 when it was new. I've also learned to avoid any Sony products like the plague.

I called a service when I had a problem with a big screen 50-some inch Sony TV. The problem started with blue horizontal light flashes; then it turned off by itself. On April 24, 2008, Mr. ** came to my place and soldered (welding) a chip in one place, and he gave me a receipt for one-year warranty for the job he had done. I paid him $200.

My Sony Wega KDF-E42A10 was bought three years ago. The graininess started in the upper corners of the screen over a year ago. It's spread throughout the entire screen since then and I can barely make out a picture (especially night scenes) since then). I have always relied on Sony for quality products and am very disappointed with the product I purchased at an exorbitant cost.

I am saddened to read all the negative reviews about Sony. I have been a loyal consumer for many years. However, I too purchased a Sony Wega KDF-E42A10 three years ago for an exorbitant price and gladly paid it because I expected the superior product that I have experienced in the past from Sony. However, I'm sorry to say that the picture on my Sony is so bad that I can barely see it. I don't even know if I should invest in another iMap. I don't know if that will correct the problem. I don't want to throw good money after bad. I am so very disappointed with my decision to buy this television and wish I could reverse my decision. I have little means to fix the problem. I was assured by the sales person that my purchase would last many years without any complications. I feel deceived.

I purchased a Sony KDF-E50A10 and after about 4 years, there began to appear a yellow blob-like image on the center of my screen. It seems to be getting larger. I have been reading about this problem and apparently, I am not the only one. I just want to get it fixed. I am out of warranty.

I bought a Sony Wega KDF-60XS955. I have had it for little over 3 years. I have replaced the bulb twice. Now, my screen is turning blue, with tiny blue dots, and it also burns images in the screen. I called Sony but they would not replace.

I bought a 40" Sony Bravia LCD less than two years ago. This TV was the least one used in our house. I turned it on and nothing happen. I called the store where I bought it and they said to contact Sony. My husband took the TV to have it checked and they called Sony to see if they could help with the cost. They said no. I paid about $1,500 and as others, I too trusted in this company for over 20 years. It will cost me $$460 to fix it. But I'm afraid that after some time something else will go wrong.

I purchased a new Sony LCD TV KDL32XBR6 in November of 2008. February 2009, in the middle of watching a TV show, the sound quit. No sound at all from anything. I went online to Sony Style where I purchased and clicked on support. There I had the choice of scheduling a service or exchange it for a refurbished model (under warranty). I was concerned about the exchange and what I would get; however, since they send you the unit first I figured if I didn't like it I'd complain. Well, it arrived in two days UPS. It does in fact look as good as the one I am returning and has a similar build date, which I am guessing Sony must try to do. It's great.

I bought a new Sony KDS50A2000 television on 01/27/2007 that cost $2,700.00 with sales tax. After 1 year and 12 days, the bulb made a loud pop and burned out. I called Sony. They said it was out of warranty and they would not cover it! Lucky me, I bought an extended warranty for $499.99 that covered one bulb replacement. No TV for 2 weeks while I waited for the new bulb and service tech. Now one year later, another $249.95 bulb is needed plus shipping and handling. I called Sony again. No help from Sony! I have had the TV for 2 years and 3 weeks, and this will be the third new bulb. So this TV costs $250.00 to $300.00 a year to watch!

In November 2007, we bought a Sony Bravia 46 LCD digital TV, and everything was good until January. The stand by light turned off and now my TV turns on when it feels like it. We did not buy an extended warranty because honestly, we could not afford it and we felt we had a top of the line TV and it would be good. Now we have a TV that does not work, and Sony wants me to pay for a bad product. That’s just not right.

We, along with our Dad, purchased a Sony Grand Wega KDF-E50A10 thinking it was going to be a good TV because of Sony reputation. It ended up being the biggest most expensive mistake we ever made. We had to replace the lamps in them - one in less than a year and the other a little over a year. Now we have big blue blob in the middle of screen and green/purple haze creeping across screen. This is the optical block going out on them.

My mother is on disability and stays in bed most of the time. She bought a Sony 42" LCD (micro-display) KDFE42A10 on 1-19-06 ($1,764.17). After 2 1/2 years, the picture turned green. No adjustment would fix it. I called a Sony repair shop. They came out, just looked at the TV and told me the optical/light engine had failed. It would cost $810.00 to fix. My mother bought the Sony because she believed it would be the last TV she bought (she has less than 5 years). Now she is faced with an $810.00 repair bill. Her only form of entertainment is watching TV. She lives on her disability and cannot afford to repair the TV.

I bought a Sony Wega KDF50WE655 in July 2005. Everything was fine until about 1 year ago. We started to see a small blue light on the bottom of our screen. Now the screen literally has hundreds of blue dots. I started to post online questions and I am finding that this is an ongoing problem that Sony has with their TVs, and that they are refusing to correct the problem. I bought a Sony and paid the price. I did because I wanted a reputable TV and a company that stands behind their product. I thought that was Sony! I guess not. I am now going to start the process of contacting them and sending letters to see what they will do to fix this problem.

I bought a Sony Grand Wega KDF-55WF655 three years ago and at the two-year mark, I had to replace the bulb, which was a surprise at that point, but not a deal breaker by no means. I understand things do happen, so I changed the bulb and moved on. Now at about the three-year mark, I have a bright fluorescent blue color coming from the side of my screen. I have spoken with three different TV repair facilities and they are all telling me this is a common problem with the Sony. They are all telling me that it is a bad Optical Light Engine/block and will cost approx $1,600 to $1,900 to repair.

I purchased a Sony KDL40V2500 on 2/24/07 for almost $2,200. I loved the TV until 1/4/2009 when there appeared a horizontal line midway through the screen. Top half of screen was fine, bottom half was very dark green/purple. I contacted Sony and talked to someone I could barely understand (obviously in another country) who offered no resolution since I did not purchase the extended warranty. I did not purchase a cheap off-brand TV. If so, I would have purchased an extended warranty. I wound up taking the TV to a Sony authorized service center, which diagnosed a panel failure and estimated almost $1600 to repair. I contacted Sony again and spoke with same person who offered no resolution again. I asked to speak to someone else. He transferred me to customer relations, who offered to pay half labor and parts.

Just like the many, many, many people I have seen report on this, I purchased a Sony Wega HDTV model #KDF55WF655 ~2.5 years ago. I have already had to replace the lamp (myself, no thanks to Sony) and now I have a blue haze creeping from the bottom left of my screen spreading over and up slowly. From what I have read, this is not something that can be fixed unless you spend close to what the TV originally cost. I will have to spend or purchase another TV soon. You would think that a $3,000 investment in a TV would last more than two plus years without having an issue. If you read up on it, the lamp replacement is a major issue as well with many. Thank Sony for nothing! I will never purchase a Sony ever again!

As a life-long Sony customer, I purchased a STR-DA5200ES (s/n xxxxx35) from an authorized dealer on October 29, 2008. The product was installed per the instructions and I was pleased with the performance. Unfortunately, 60 days later (on Tuesday, December 30, 2008), when I turned the receiver on, severe feedback from the left front channel was heard through the speaker. Within seconds, the speaker caught on fire. When I attempted to disconnect the product, I received a severe electrical shock. I contacted Sony's customer service at 1.800.222.7669, who directed me to deliver the product to a Sony authorized service center. I delivered the product to a Platinum level service center locally, along with the damaged speaker (an Energy brand speaker, s/n xxxxx33).

I have had KDF-E42A10 for about 2.5 years and just like everyone else, I have this yellowish-green blob that is spreading through my picture. I contacted Sony and of course, they say it's not their problem. Don't companies have an obligation to make decent products or warn you if your TV is only going to last 2 years? I guess I better start saving up $1,000 per year for a new TV every two years at this rate. Can we please get the ball rolling on a class action?!

I have a Sony 60" BRX Rear Projection TV that has a big blue blob covering half of the screen. I called Sony customer service; they will do nothing to help other than give me a service repairman to call. I paid over $3,000 for this television and have been through 3 lamps, costing nearly $600, and now they estimate it'll cost $1,200 to $1,700 to replace the optical block engine. They say this TV has a life span of 5 years - well, it made 4. This is a lot of money for just four years.

I have a Sony model KDF-E60A20 and it powers up only 30 to 45 seconds and screen goes black and comes back on 60 seconds later and Sony pretty much told I was on my own and to call a tech. So if you’re interested in buying a Sony, new or used, better off donating your $$$$ to Red Cross. Bottom line: never buy a Sony!!!

In July 2002, I bought a Sony 51-inch projection TV (KP-51HW40) for $2000; it worked great until April 2007 when the screen went completely green. I had to load that big TV into a truck and drive it almost 1 1/2 hours to an "authorized" Sony repairman and pay them $50 just to look at it. It turns out the tubes were out, and it would cost $1000 to fix. The repairman said that some Sony models were well-known for their picture tubes going out, that I should contact Sony and perhaps they may extend the warranty if they were having a lot of problems with this particular model.

I bought a Sony Trinitron Wega XBR (KV-36XBR400) TV in early 2001 for $2,500. Top of the line at the time. Fortunately, I also bought a 5-year extended warranty as by about year 3, I started to have problems with the TV. The screen (picture) would occasionally scramble and sometimes freeze and I would have to turn the TV off and on again to clear it. After about a year of slacking on the issue and having the problem get worse as time went on, I figured I'd better contact warranty repairs before the warranty expired. It turns out the B board or whatever they call it went out and had to be replaced.

I purchased a 52-inch Sony Bravia !-08. Sony repairmen have been out to repair the TV on three separate occasions, twice for no picture, once for no sound. They refuse to come out again even though it's still under the original factory warranty. After numerous phone calls and complaints to several different departments at Sony, they stated that they would replace the set with a refurbished TV. I believe that I am entitled to a new set, and this is a flagrant violation of my rights as a consumer. Needless to say, I will never purchase another Sony product ever again.

I have a Sony KDF-E50A10 bought on 12/28/05. It now has a greenish yellow blob/haze covering my entire screen after spending $150.00 on a replacement bulb a year ago. I have contacted Sony's tech support and customer service to no avail. They tell me it is out of warranty and that they will not fix it. I have diagnosed the problem to be the optical block from reading the a/v forums on the net with many TVs of the same and different models having the same problem. Sony will not stand behind their products. I have bought many Sony products over the years and if this is the way they are going to treat their loyal customers, this will be the last Sony I will ever buy!

I purchased a Sony Grand Wega 60 inch TV KDF model. Picture goes in and out; it has been a little over a year and a half. I have researched the internet. It seems there are hundreds of others having the same problem as me. Sony doesn't want to help. Anything you can do to help? Thanks.

Sony Grand Wega television - I paid $2,700 for the set and am now up to $900 in repair costs. The bulbs don't last. I heard a rumor that the timer on the TV actually kills the bulb. Don't know if it's true. Tired of the costs involved with Sony products. I won't buy another Sony product at all.

The optical block on my Sony Grand Wega 50" television, model KF50WE610 is broken. I paid over $3,000 for this television in 2004; the warranty expired in June and my television broke in December. I had a Sony-certified technician come see my TV and I was given an estimate of $1160 to fix the optical block. After researching on the internet, I found that hundreds of people had the same problem. It is a known fact that Sony put a faulty, poor quality optical block in many of their televisions. My warranty was up six months prior so I wrote to Sony regarding my problem.

I purchased a Sony KDS 60A2000 in December of 2007. Approximately 6 months later, I started noticing a green blob near the center. I contacted support and was scheduled for repair. The repairman replaced the optical block. Less than 3 days later, another green blob appeared. Repair scheduled. Optical block repaired again. Noticed a very, very fuzzy image. Repair scheduled. The optical block was replaced again. Approximately 2 weeks after the last repair, the bulb goes out in the TV. I ordered and replaced it myself. Well less than 3,000 hours of use when the first bulb went bad.

I purchased a new Sony Trinitron 32" television in 1998. Today (1-12-09) the TV shut off by itself. I tried to turn it back on but the red light (power on) continuously blinked until I turned off the TV - no picture or sound. I never had a problem with this set until today. This problem is not isolated. There are complaints reported all over different websites from people looking for help and advice with their Sony TV. Sony's reputation (and sales) is going down the tubes. I hope there can be some remedy for all our situations.

I purchased a Sony 50" KDF-E50A10 TV - lasted a little over 2 years - out of warranty - it has an optical block problem just like 2 other models that had to be repaired out of warranty due to settlement of a class action suit against Sony. The forums are filled with people who have this problem with this model and yet Sony refuses to acknowledge the defective optical block design.

I just purchased a new Sony Bravia Model number KDL-40S4100. After 2 weeks, the picture is gone. I have sound but nothing else. When I called the service center, they told me that it will take 2 weeks to get a tech out to have a look at it. This is unacceptable and lousy customer service. After spending over 5 thousand dollars on a complete home theater system, I expect better service. This is the first and last Sony product I will ever buy.

I'm writing to complain about the runaround we've been getting from Sony regarding our 2-year-old Sony Grand Wega KDF E42A10 television. In November, the lamp burned out and we had to replace that at a cost of $150 and now, in December, it looks like the optical block engine is going. The entire 2/3 of the middle of the screen is yellow (I guess it could be worse; it could be blue or green as others have reported).

Here is my letter I wrote to Sony. This may not be what you were looking for, but I hope it will find a way to voice my frustration to others: I do not know how I can return something that I never received. I waited 7 days to get the 52" Bravia TV (which was in stock when I ordered it) and now I get an email today stating that the TV is out of stock. This is quite a bait and switch on your part as I am now not eligible for the 10% discount that I was offered after Christmas as a promotion. I also purchased a Blu-ray player and a home audio receiver at the same time, which do me no good now. I thought Sony was one of the best companies ever, which is why I own multiple Sony products. Sony has never failed me until now. Because of this experience, I will never buy Sony again!

I had Sony Wega model# KDF-46E2000 for only two years when it turned off and flashed in sets of three red blinks. It will not come on. I called Sony and they said to take it to a tech which is 67 miles from me to get serviced. Tech said they no longer work on that model. They get too many complaints. Sony said that is the only tech they have for me in my area. The next tech is over 250 miles away. It looks as though Sony wins because I paid over $2,000 for trash that cannot be fixed for less than $500. I will not ever buy Sony again.

I bought a Sony kdp51ws655 Wega TV from Dan in November of 2004. In July of 2008, it went bad. The red light blinked 9 times and the set wouldn't turn on. I spoke to Dan and his son and they tried to help with Sony repair shops. I really didn't expect much from them. I called Sony at least 8 times but neglected to get names. I was told sorry, that it was my problem. I'm a grandpa with 6 children and 19 grandchildren. I still work in retail in Sayville and probably have cost Sony at least 73 sales of their products. I have this monstrosity sitting in my living room, not working. Next to it is my Sharp Aquos 42" that works fine. I read with interest where Sony was laying off thousands of workers. That's bad for the workers; they should be getting rid of the people who set their repair policies. I, too, will never buy another Sony product of any kind and will do whatever I can to undermine their efforts to sell any of their products.

Sony TV purchased less than three years ago has same problem as described in many of the other complaints, i.e., unit goes into standby mode with six blinking lights. Sony authorized repair person quotes a $400 repair charge if it is the first problem they describe. If it is not the first problem, then it is not economical to repair. I have two other Sony TVs that have been unbelievable in performance. I did not blink at the price for this new TV based on my prior Sony experience. I was given their consumer complaint number to call, but based on the all the other complaints listed describing the same problem, among others that seem to indicate a defective product, and the treatment received by all those people, I think it would be a waste of my time and really piss me off.

It's the same problem as above with the Sony KV36HS420 Wega TV. It won't fire up and repeats the 6 blinks on the standby light. It's a $1400 TV only 3 yrs old and Sony tells me, "Too bad it's out of warranty." This problem seems to be epidemic in nature when you search it on the Net.

My wife got me a gift for my 40th b-day (4 years ago) - Sony Wega 36-inch Trinitron. I thought what a great gift especially since it was a Trinitron! Wrong!! It will not power up - standby light blinks 6 or 7 times. Called Sony and - too bad! I now have to get it repaired! $1800.00 TV and Sony won't even send a repair voucher or anything. By the way, this thing weighs 230 lbs and cannot be moved by one person. This issue is all over the Internet - How do you say 'class action'?

I purchased a Sony Wega four years ago. Every 6 to 9 months, I need to order a new light bulb for it ($170). I am just adding my complaint to the thousands that are/have already been through the Sony run around. How come they are not regulated by any government agency so they cannot continue to rip off the American consumer? I guess they have good lobbyists in DC!

My Sony KDF-42WE655 Grand Wega television would not turn on this morning and the lamp light was flashing, so I removed the front panel to investigate the problem with the lamp and discovered the lamp cover door had completely melted and had burn marks. We were very fortunate that it did not start our house on fire. I called Sony and the customer service representative told me that my warranty had expired, but because this was a known problem Sony would pay to repair the defect. I am considering filing a lawsuit against Sony for endangering me and my family with their dangerously defective product, which they should have notified us about after I purchased it from Circuit City.

I have a Sony KP-57WS500 HDTV. This model has latent and inherent problems similar to the problems with the SXRD models. The problem seems to be with the Optical Block. I replaced the red CRT in my set about 14 mos. ago. Now the same CRT is out again. Every repair technician I have talked to tells me that I should just get another TV. They also state that this is a common complaint with WS500 models. I was told that Sony knows about the problem and will do nothing to help the customer. One Sony authorized repair tech told me he will not even service them anymore. Like in the other case Sony refuses to admit there is a problem with this model. Apparently this is a latent, inherent problem with this particular model. The tech told me every Sony WS500 that he has seen has the same problem. He advised me to get a new set, it would cost less. I paid $2800 four years ago. I see blogs all over the net from people with the same problem with this model.

Our brand new SONY Bravia 52 TV did not even last us three months. It has been at the repair shop for over two weeks now. The repairman called and told us to call SONY to see if we could speed up getting the part because he was not getting anywhere. Now here it is two days before Christmas and will we have no TV to play the Nintendo Wii the family is getting for Christmas. The circuit board is what burnt in the new TV killing it. Outraged that we are without a TV that is basically brand new.

I bought a Sony 46" (KDL46Z4100B) high definition 1080P LCDTV on 11/20/08 from Beach Camera online. Three days later, there was a 4" thick white line appeared in the middle of the TV. I called Beach Camera at the beginning of December and they wanted me to call Sony customer service department (800-222-7669) directly. I called Sony's customer service on 12/9 and they wanted me to call Sony repair department and ask technician to come and fix the problem. I did request to get a new one since I just bought the TV for 3 days and the problem came out. However, they insist to send a technician to take a look first. On 12/11, two technicians came and said this is a big problem. I called Beach Camera again to request a new TV but they refused! They still want to repair and fix the problem instead of exchange a new one. Since I paid so much for a new TV, I don't think it's fair if I cannot get an exchange on a NEW TV.

We purchased a Sony Grand Wega 50" LCD projection T.V. from Best Buy in 2004. It all started with a slight burning smell of electric or plastic. We didn't give it much thought. The product was new (what did we know). We didn't give it much concern at the time, until it came time that we had to replace the bulb. We replaced the bulb because we were told we can. After the bulb was replaced, we noticed warping on the front door. Again, didn't give it much concern thinking it was a little warm that was expected. After replacement of the bulb, we noticed a burning smell again. At this time, we now noticed our T.V. screen picture was getting darker and darker so we replaced the bulb again, opened it up and seen everything. Inside was burnt, the front door was melted. With that, called for a tech.

I have spent $10,000 with Sony in a year's time. Three different products and three different failed device while still under warranty they refuse to fix. First was the Bravia LCD which after twice of having it looked at they say there is no problem with the T.V. Then we have the PS3 and when the receipt became too faded to copy, they refused to even look at without charging me even though I registered it with them the day I got it. To top it all off, I have a Vaio VGN-AR390E that I paid darn near $4000 for that has given me problems since 3 weeks after I bought it and now with a bad LCD, they once again refuse to honor their warranty!

I purchased a 42" Sony Wega projection TV in 2005. Within the first year, the plastic case around the bulb melted to the point that it easily could have turned into a fire. Sony fixed it but when I got it back, it would turn off by itself and the red light would blink until it cooled down. Sony told me they had replaced a heat sensor with a lower temp one to prevent another meltdown and told me that my house was very dusty and it was blocking the air from circulating. Like an idiot, I believed them and lived with the TV turning off after a couple of hours for about a year until the bulb burned out.

We bought a new Sony Grand Wega WE610 60 TV in 2005. The bulb burned out after 2 weeks and it took Sony 3 weeks to repair it. A year later, I had to replace another bulb with 500 hours on it, even though it's rated for 8-10,000 hours. After replacing the 3rd bulb, I started to notice a splotching or strange dots on the screen. It turns out that Sony has known about this problem. It's a manufacturing defect with the optical driver, but they refuse to take care of it because the TV is out of warranty. Sony has known about these bad optical drivers since the TV was put out. There have been hundreds of customers with the problem, but Sony refuses to do anything to help out the people who buy their products. So now, I've got to spend $1200 for an optical driver, plus another $500 for a Thermal Fuse to repair the problem and that doesn't take into consideration the service call fee of another $3-500.

Sony Wega Model kv-32fs120 - this is what happened. We purchased this TV at Sears like 2 years ago thinking we were getting a quality TV that would last us years to come. Think again, it has been horrible. First the sound started to go, you had to change channels to get the sound back. Then 2 weeks later, it would no longer turn on. We stare at a red blinking light that makes you want to smash the TV after a while. Called Sony and told them the problem and of course they did not care and referred us to a repair service.

That I have deposited my Sony tv (model KV-J21MN1 purchsed in April,1998) to your sunrise service station, Maninagar, Ahmedabad (India) on 19/10/2008 with complaint that tv automatically turns off and turns on on its own without any stimulation from ourselves. My TV was returned with invoice of Rs, 1557/- on 21/10/2008. However, problem occurred again the same day and I have deposited TV on 22/10/2008. They have returned TV with assurance that problem would not occur again. Further, the problem persisted and I have deposited TV third time on 4/11/2008 but no reply from your side.

I have a KF-50WE620 Sony Wega 52inch tv that is now almost 4 years old. The lamp went out and after searching on Sony's website I found an alert about my model as well as other models.

Sony 55 LCD picture went bad and Sony won't replace block. Tech estimate repair around 1,000.00 dollars. TV only 2 yrs old when it happened. Neighbor had quite same problem and they told him quite the same. I know there are more out there with the same problem and I want to ask if anyone wants to join me in A CLASS ACTION LAWSUIT against SONY. Please E-mail me with info @ **. I am trying for spring 2009. Thank you. With a Class ACTION LAWSUIT against SONY, they will have to replace or repair the problem with our TV's as well as correcting the problem at their end that will make the TV's last longer, NOT JUST 2 YEARS. Or buy back our TV's AS PER TICKET PRICE PAID (prorated). Thank You.

I have the model Sony rear projection TV referenced above. I purchased the set about 4 years ago. The set has performed perfectly until about 16 months ago. The red CRT went out on my set. I had problems finding a technician that would agree to work on my set. Most of them said they no longer service big screens. I finally found a service center to repair my set. He replaced the CRT and once again the set was great.

After having this TV only 5 months, and liking it very much. As I was watching it one evening 2 black lines appeared across the bottom on the screen. Each about 1 1/2 inches wide. Later in the evening about 5 vertical lines appeared. These were very tiny lines but went all the way to the top. The next day and each day since more vertical line keep appearing, and the black lines across the bottom are getting worse. I called Sony, they said since it was still on warranty. I had the option of a new TV or have this one repaired. I took the new TV. A day later they called me asking for pictures, I sent them.

Two years ago, I bought a Sony Grand Wega Projection TV, and have had trouble with it almost from the time I bought it. After replacing a couple of fans, now, after the TV has been on for between 45mins. and 3 hours, the TV shuts off and the on/off standby light flashes red. After about 5 mins. I can get it back on but then in about 30 mins. it goes back off. I went to the Sony website and found the problem described. They said it is a software problem. I call Customer Service and was told my TV was not listed so there was nothing they could do!!!! Never mind my TV does exactly as described!! If anyone out there can help me, please contact me.

I have read multiple report of bad optical assemblies and that is exactly the same problem with my 42 inch Sony LCD rear projection. This TV is 2 1/2 years old. Sony did absolutely nothing for me.

We bought this Sony XBR 400 36" HD TV at Sound Advice in Jacksonville, Florida in early December of 2000. We got it on sale for $2250.00 and also bought the matching Sony DVD player($500.00) and VHS player ($230.000). Further, we invested another $400.00 in surge protection and cabling from Monster. The TV lasted for about 18 months the first time.

I have a Sony KDF-E50A10 HDTV that was manufactured in March of 06 and purchased in April of 06. It has been diagnosed with a bad optical block which is a very common problem that Sony has been sued over on other TV models. My TV cost $2200 when I got it and the repair will cost almost $1100, I have spoken with Sony 5 times and have gotten the complete run around. Each time I have spoken with them, I have spent between 30 & 60 minutes on the phone (most of which was spent on hold) and each time they tell me there is something new I need before they can help me.

Bought brand new Sony 32 Vega TV from Circuit City in Dec 2004... It died in August of this year...2008. Not three years old yet, and this $1200 TV is completely useless. It will cost over $100 just to get the repair guy to pick it up... and when he gets around to it, he'll let me know what it'll cost. That's not acceptable. Sony told me it was out of warranty... I'd had enough use of it, hadn't I? Mind... this replaced a 27, almost 30-year old Magnavox that never had a problem, in spite of being moved 3 times in a mini-van, before it died. Now I'm stuck with one huge dead TV and a 30 year old 13 RCA - and no money to buy a new decent sized TV... NO MORE SONY PRODUCTS IN THIS HOUSE, EVER! Sony could care less...

I purchased a Sony Bravia TV, model# kdl40v2500 from a local electronics store. I had this TV for 11 months when I noticed a thin line through the center. I made a mistake by not contacting Sony then, but it was not too noticeable. 15 months into owning it, the screen scrambled. I knew that since it was out of warranty (by 3 months) that I would get no help. It was a great TV while it lasted. My complaint is this: Since this TV broke, I've been looking on the internet and I noticed this is a common occurrence in this model. Two people on Epinion.com complained about the same problem. One person on My3cents.com complained about it, and multiple people on several other complaint sites. Also Sony has issued an advance exchange program for this TV if it breaks within warranty.

I have a Sony 29 television, flat screen, as do about half of Tangier. It is exactly 5 years old and yes it has stopped functioning. It gives an 11 flash error code when switching on and no picture etc. On visiting the repair shop, I was told yes this is a common fault and will cost 300 dollars to fix, not worth it. I asked how many more TVs had this problem and he showed me approx 50 in the back room. He claims that they (Sony) send their second quality goods to Morocco. I consider this to be a very nasty exercise on Sony's behalf, the people here are not rich and a TV is luxury so for it to fail as a matter of course is totally unacceptable. NEVER BUY SONY AGAIN. THEY ARE NOT HONORABLE PEOPLE.

Purchased a Sony projection Tv from Circuit City on 1/28/05. This was a marked down floor model, and the sales guy told me it was a customer return that had been repaired. Had red splotches all over the picture. He told me it was fixed, and I didn't see any problems with the picture. About one year later, I found out what red splotches meant. TV was repaired under the extended warranty, something I never buy, but thank God I did this time.

My $500 Sony TV went in the dumpster this week. It was working perfectly until a micro-module failed turning the picture green. Sony will not supply this part and there is no substitute. Sony is sold as a premium brand, but it is just as disposable as the no-name brands. Why pay 30-60% more? I never will again, though I have bought Sony since 1962.

Sony Television Model KDF-E60A20 Serial 9109309 Mfg Date Dec 2005. The unit will only work for MAXIMUM 30 seconds at a time. Power does not actually go off. Green power light stays on but no picture, not sound. Picture and sound will come back within 60 seconds, go away again before 30 seconds. I spent about an hour and a half online with a Sony tech support agent. She told me to do all of the normal restarts. I had already done all of those and told her so; however, I went through the steps again in order to satisfy any questions of my efforts to cooperate with the tech. Regardless, nothing worked. I was left with the normal response. Take it into a SONY authorized service center.

Purchased Sony FD Trinitron VEGA KV-36FV15 Serial numb. 9025482 for over $2000.00 from Circuit City, Muncy, Pa. 17756 - Jan/2000. In March '08, screen started blinking black on and off all the time, sound ok, except high shrill noise at times. TV is out of warranty (and I did purchase an expensive 5 yr warranty with it) but when you pay that kind of money it should last much longer as I have a small GE still going after 25 yrs. Anyway, called Sony, they were nasty/abrasive and refused to help in anyway. They have NO customer service of ANY kind.

My Sony Trinitron Wega 37-inch TV (6 years old) stopped turning on yesterday. Before that it would take several attempts to turn on the TV. I thought it had something to do with our new remote (we recently began using AT&T U-verse) but now the TV won't even turn on manually. I get the flashing lights when I try to turn it on. I noticed that a few people mentioned they have AT&T U-verse. The TV never did work well with the U-verse remote but worked fine before. I was just wondering if the U-verse remote could have shorted something out in the electronic board or something. My other TVs (all very old) do fine with U-verse. It was just the Sony Wega that seemed to not work from the get go. I know U-verse is kinda new, just wanted to know if anyone else had any problems after starting U-verse. By the way, Best Buy will pick up and recycle these very heavy TVs for $20.00 if you buy a TV from them.

I bought a LCD TV on January. Discovered a cluster of dead pixels in the middle of the screen, set up for repair, authorized service vendor RJO Electronics from Chandler, AZ, came to pick up the TV. Things started to go very bad. Associated electronic parts was told kept failing one after another. A total of 9 parts were changed, and the TV was still BAD. I had great doubts about RJO Electronics and their technical competence and business ethics. Reported to Sony and they noted. RJO advised to contact Sony for a new unit replacement. Contacted Sony to request a full refund on TV unit but they insisted only to send out a REFURBISHED unit! Why should I be punished for Sony's sloppy and unresponsive service? I want either a full refund, or a new unit replacement!

I bought a sony 50 inches plasma in 2003 and had it for 4 years and the lamps went bad, tv color turns red and told that the red lamp is bad. I ordered one from online and installed it but not fixing it; still the same. Got quoted by some local electronic company and told it must be bad for all three lamps, but the blue and green needs rebuild since they don't have those two anymore. Rebuilding will cost around $800 plus the red one about $200. Tv cost $2500 4 years ago. Sony is not as strong as its name suggested. I had a 32 sanyo 10 years ago and had beat it up with games and movies and all sort of thing. It lights as brand new. Sony is not even compare to sanyo, guy. I stopped buying sony stuff, esp TV, no more. Plus sony does not do what it has promised. I also have a $1200 digital camera and just owned it for 9 months, under warranty. Somehow it was left inside my car for overnight during the winter and got moisture inside of it and it went bad. I sent to sony and they said it cannot be repaired and no replacement since it's moist and not covered under warranty. Sony is cheap and ripped off!!!! DON'T BUY SONY PRODUCTS..NOT QUALITY AND NOT STAND BY ITS PRODUCTS!!!

Purchased Sony Bravia KDL-40V3000 30 Nov, 2008 through AMAZON. Also purchased the 4 year warranty offered by Sony. Set stopped working 8 Sept. I called AMAZON on 9 Sept. AMAZON has no responsibility in the matter. I was told to call the warranty service: NEW CUSTOMER WARRANTY SERVICE, INC.

On 6/10/06, I bought a Sony TV model no. KDS-R50XBR1. In April 2007, the TV started jumping channels and the color was bad. I called Tweeter where I bought the TV warranty. The tech came, Sony gave parts, Q Box Optical engine and chip - it did not work. I called Sony to try and get my money or a new TV. All they want to do is pro-rate the cost and give last week was $1,386. I paid $2,750 in all. My bill was $3,621.50. I called back and tell fix my TV. Their service man picked it up, says it needs a tube box and lamp. Sony tech told him to call me. I called back Sony. Christine told she has to read my file and call me next week. Sony has not done right. I should not spend my money and be treated like this. I would never buy from anymore.

My wife and I decided to purchase a new Television. After speaking with the salesman, we were sold on the Sony Grand Wega 42 inch LCD. The problem is this: After the warranty ran out we were getting and still get this pink and green bar at the top and the bottom of the screen. That was after a year of owning this TV. Now, along with this issue, we find out that there is a lamp in the TV that only lasts for x amount of hours then you have to purchase a new lamp for 200.00 dollars. This is insane. The last TV I bought was in 1991 and I had that TV till the picture tube went out in 2005. That's 14 years. Never once did I have to take that TV in for repair or anything. Over the years I had come to trust in Sony. Until now. This is not right. To fix this 1400.00 dollar TV, it's going to cost me probably close to $500.00. How can this be right to the consumer?? This is a Sony issue, not an ABC Appliance issue.

I purchased Sony Trinitron TV KV-34XBR800 in 2003. 5 years later, the TV will not power up during start up. It flashes six times on Standby Power LED. After some research and a $600 repair quote, I found out I am not alone. We loved the TV while it lasted but are surprised with the poor reliability and highly disappointed with the $600 repair quote for something experienced by so many. We recently purchased a new TV for the bedroom. When it came down to Sony vs. Samsung... I went with Samsung. Sony has lost my consumer confidence based on the frequency of this problem, the cost of repair and the number of web based complaints on other Sony brand products.

I have a Sony XBR 60 TV I purchased in Nov. 2004. I now have an optic block that is going out that Sony quoted a $1500.00 repair bill for. Sony was apparently aware of this situation and extended the warranty for a limited time. Their web site stated if you owed a 2003 model the warranty was extended till 6/2008 and 2004 models until 12/30/2008. Now even though my TV says it was manufactured August of 2004, Sony states it is still a 2003 model and is no longer covered. If Sony was aware of this problem why were we not notified as consumers. Why would they state that a TV manufactured in 2004 is considered a 2003 model. I think Sony should better stand behind their products.

My all sony products like tv and cd player have stopped working. I have complained about it several times but haven't got any response. Since last year they are out of order. I'm really irritated. Please resolve it as soon as possible.

I spent a few years saving and after I felt I had enough money, I began researching the best TV I could find. My goal was to find a superior TV that would not become obsolete until after I had left the planet. One does not buy TVs often, and usually expects at least 5-10 years of service life out of it. After researching from March 2000 to September, I felt I had finally found the end-all to beat-all TV that would keep my family in High Definition supremacy for years. Then I got an email for a guy in Saint Louis that claimed to be Sony Technician. I checked him out and found him to be the real deal. I had decided on a Sony KV-36XBR400 as my choice as it was and is the absolutely best at providing a High Definition picture to date. I was ready to buy it then, but he advised me to wait until late December as the new "Digital Reality" (DR) technology was going to be incorporated in that model for the first time.

I bought a 40 LCD Sony TV 2 years ago. Just as the warranty expired, 3 days later the TV breaks down. A service man came today and told me that it is going to cost $1400.00 to get the TV fixed. I called Sony to ask them to help pay for the part as it has been only 2 years that I have had this TV and I spent quite a bit of money for it then. They refused. I will never buy SONY again.

Applied for our rebate for $200 for our Sony television (cost us over $3000.00). Told the rebate time had expired (it had been 3 months) and they were no longer processing rebates for that offer. We were not told at time of purchase to claim rebate within a time frame or given any information about how to do it. Have sent two e-mails to Sony Australia and given same response - sorry but can't do it!!

i bought a 29 inch SONY tv, model no. HP29M93, on 21.07.08. But now the unit is not working properly. i have already lodged a complain to the dealer but nobody has responded yet. every time i call them they reply that we are comming this day or that day. but nobody turns up. kindly help me out. i will be highly obliged. thank you.

I wish I had read this site before recommending a Sony to a friend.. We enjoyed our WEGA Trinitron KV-34XBR 910 for 4 years and six months. Terrific picture. Cost $2,199. This morning it would not turn on. Tried the usual stuff. Read the manual, etc. Called a repair man who clued me in to the seven flash signal. Now it appears a few weeks and another $600+ are needed. I did a web search and ended here, discovering that I am far from alone.

Purchased in May 200y, model KF-60WE610 SONY GRAND WEGA has blue spots. It grows like cancer. Although Sony is aware of the problem, they did not recall and were fixing any who contacted them before 6/30/08. Sony appologises but will not do anything about it. LCD TV lasted 4 years, just past the extended warranty.

We bought a Sony 52 Bravia XBR LCD from Circuit City from $3500.99 On April 20st,2008. On June 20th,2008 the TV started to have thick black vertical lines run through the screen. Right away we called Sonys 1-800. We explained what the problem was and they said someone would call to set up an appointment to have a technical person come out to try and fix it.

I purchased a new Sony KDS60A2000 Rear Proejection LCD Television from Abes of Maine in Edison, NJ. I ordered the set on 1/1/07 and it was delivered on 1/26/07. I also purchased a 3 year extended warranty from Abe's of Maine that is labeled as RepairTech Platinum Protection Service Plan.

my thing is that we paid good money for our tv plus a "warrenty plus" good for 5 years why are we paying anything? when i did mention it to a sony rep how diapponted. i was with the sony product she acted like why are you mad at us. you should of looked at your small print on your warrenty. no where on our warrenty does it say if there was a manufactor defect that sony overrides my warrenty. the time it takes to replace our tv is approx. one month is also not very consumer friendly!

Sony TV know thay have a problem with the lense on the tv i paid over 3000 for M#KF-60WE610 and refuse to pay for repair the TV is three and a half years old anf the know it will cost 1300 to fix and they can care less

I purchased a 46 INCH Sony Wega in December 2006. Everything was great until I had to replace the projection lamp. I purchased the projection lamp for 200.00 and followed instructions on how to replace it. Tv came on for 10 minutes then would not came back on. I had 3 flashing red lights on the power button. I contacted Sony they said the projection lamp door was not on correctly. I checked and rechecked it. It was on right. I finally called a service repairman and he replaced a switch. Another 140.00. The screen then have a 2 inch red line at top of screen.

Bought a Sony television ( which we had saved for years to get for ourselves ) model KDFE50A10. We paid $1799.99 plus delivery of $54.99. It was purchased in May 2006. This year ( 2008) the picture went out. WE called a Sony certified repairman and were told it was one of the bulbs that set us back for the part and the labor about $390.00. We called Sony and of course were told that it was not under warranty. The repairman also said that the major bulb was going that was what was causing the color distortions on the sides and when there is a white screen the background is purple.

After many phone calls trying to contact the proper individual to get an authorization number for repair of the optical block on my KDF-E2000 Wega TV (which is under warranty) so the repair service could come out and repair the set, the customerservice rep then connected me back to the repair service I have been dealing with to set up an appt-needless to say back to square one. Circle of confusion with sony is unending. Their products fail while under warranty and they won't support repairs or any labor costs entailed to get a set that is less than 2 years old repaired. I don't know what legal loopholes Sony is using but obviously its one that lets the consumer lose every time. Needless to say there will never be another Sony product purchased in this household.

I have a 65 inch Sony tv, that had a board in the tv go out. Precision TV came and took the board with them and told me they would have it fixed. When about two weeks past and I didn't hear from the them I called and ask how long it would be before the board will be repaired and I would have my tv back in service. They person on the phone to hold on because I had to talk to the supervisor and when the supervisor got on the phone they said when the board was damaged in transit to the shop and they couldn't get the part needed to fix it so they were talking to their insurance department to see what was going to happen, and I ask well does that mean your going to replace my tv, and they said to call back and they would have an answer.

Received Invitation # 617927864 Contract # 13815454 This for 1,2 or 3 years SONY Television warrenty issue. For 1 year = $121.00. For 3 years = $321 (Approximate amount). Selected 3 years contract with $110 initial paymnet (payment month is January/February-2008). Contacted SONY in June-2008 for status and coupon for additional payment, i been told that my contract is canceled because no additional payme.

On 12/26/2003 I purchased a SONY FB Trinitron WEGA, Model Number KV-34XBR910 from The Good Guys in Chino, California. It was so highly touted that I felt like I was getting a bargain at $2678.75. (This is close to double what others paid for the same television--I feel like a complete schmuck.) Several days ago, I was unable to turn on the television using the cable remote or by trying to turn it on manually. After trying several on/off combinations with the cable remote, the television did turn on, so I assumed the problem had been with the cable. The following day, the television again would not turn on.

I felt I had been sold a lemon and wanted it replaced. Sony refused and I was told to use my exteneded warranty that would fix it asmany time s as necessary. I think Sony should be made to come to termes with the consumer, becasue they take our money for granted a nd d on otfeel thay need make adjusdtments. You can not even contact them becasue the service rep will not give their mumber. Poor picture quality.

I purchased a sony kdsr50xbr1 and a ext service plan for 3 years, purchase date 03/13/07 exp 03/03/2010 for 331.37 dollers. A month ago I receive a notice from sony ext service plan, concerning your sony sxrd hd tv model kds-r50xbr1. As part of the settlement,sony agreed to extend its manufacturers limited warranty on the optical blocks in the tv through june 30,2009. in the settlement, sony also agreed to reimburse any moneys paid for the purchase of an ext service plan.

On June 12,2008 our Sony 40" LCD TV HDTV quit. We contacted Sony Warranty Service and Customer Service Support and they gave us the name of local TV Repair in Omaha. We then contact the Repair Service to set up an appointment for in-house repair service. Prior to coming out to check the TV the technician ask to find out the number of red light blinks that the TV has made and I indicated to him that the tv was blinking 13 times. He order the part(s) and came out on June 18,2008 to replace the part(s). He had replace two parts but that didn't solve the problem. He then called another tech at his office and they proceed to check another source of the problem and determined that the source of the problem was the tv lcd panel.

On October 14, 2007 I purchased a Sony 55" TV and today I received a message on the TV stating that the lamp was ending life and needed replaced. I contacted Sony and they advised that the lamps needed to be replaced in the TV. They advised that this was covered under warranty. I however do not have my receipt therefore they advised that they can't cover it even though their records indicate the TV was manufactured less than 1 year ago. I feel that Sony should backup their products and for them to tell me that I have to pay $499 for the lamps is ridiculous. I will never purchase another Sony product as I have a $2500 useless piece of garbage sitting in my living room.

AFter leaving a voice mail with a Houston Tx. authorized service center, I stumbled across this site and got maybe ten complaints down the list and realized the problems they were having were an exact to what my Sony 32 WEGA FD Trinitron is doing. Purchased 12/31/04, it takes two strong individuals to lift and put it in place. I paid $1299 plus tax with a 175.00 seasonal credit. I had a ATT Uverse combo package installed in December 2007, and they have checked their equipment and found no problems. Since I have two other sets with their individual cable boxes which are working fine...it has to be the TV.

Little to no help or support on a TV that is like 3 years old.

I purchased a Sony vega KDS50A2000 in aug 06 in Austin,tx. I live in New Orleans area and was having problems getting what I wanted. I was not offered an extended warrenty. In July 07 the lamp went out. I called sony and had to contact an electronics company to check the tv. It took 2 weeks to get someone to come out and look at the tv. He checked and ordered the lamp. It took another 2 weeks to come in. then another week before he could come out to replace it.

We purchased a Sony Wega Trinitron model kv30xbr910 about 3 years ago and of course it's out of warranty, the set doesn't work, it blinks 7 times in standby mode and the tv will not turn on, nothing quite like having a $1500 boat anchor sitting in my living room. Called Sony immediately when the problem began, they had me unplug the tv put it into a regular outlet (was in a surge protector before) did that, nothing, did everything they suggested, to no avail they then said the tv would have to be serviced, well lets see....after spending $1500 on a tv, the last thing I can afford is to servicing this expensive boat anchor.

In December of 2004 I purchased a 34 Sony CRT HDTV (KD-34XS955). I purchased this TV based on Sony's reputation as a company and my own experience with a Sony TV lasting longer than my desire to even keep it (19+ years for a 13 Trinitron purchased in 1982). Last Sunday morning I awoke to find that my TV would not turn on, and the indicator light would repeatedly blink 7 times. According to numerous internet sources this indicates that an infamous D-board problem has occurred. I did have an extend service contract through Circuit City but sadly that expired in December of 2007.

I bought a 46 inch XBR Braravia lcd sony tv and the stand that was provided was not strong enough to hold the waight of that tv it was lightly bumbed into and the whole tv just tiped right over and they gave us a strap that just snapped right off and when the tv tiped it nearlly hurt my girlfreind lisa after i told sony about my issue letters and call after call the said the best they can do for me is give me 100 dollers of a new one after i spend 2600 dollers on it allready i was verry upset that the most they could do was give me only 100 dollers off a 2600 tv so what can i do to resolv this

I purchased a 46" Sony Bravia TV from Sears in February of this year. About 3 weeks ago a line appeared on the screen. I called Sony, they acknowledged that it was under warranty, and gave me the number of an authorized repair company. The company picked the TV up on June 7. I talked to them on the 10th and they said that the LCD screen was bad and they ordered a replacement. However, they said that the part was on backorder and they were not able to get a time frame for delivery from Sony. I called Sony support, they transferred me to their parts department, and informed me that there was another part that could be used. They gave me the part number, and then I called the repair shop and gave them the part number so they could order.

have had to replace the projection lamp in my model kdf-42we655 lcd projection tv 4 times in a 3 year period. ABSOLUTELY NO HELP FROM SONY AT ALL!!! Called several time wrote over 8 times both to support and customer service, spoke to a supervisor as well, and no help what-so-ever. They totally refused us offer any kind of explaination for the lamp problems, there only suggestion was to purchase yet another lamp.

Same run around with the projection lamps. Have had to replace 4 within a 3yr.period. No help what-so-ever from Sony.

I got a Sony KV-32FS120 TV on Sep. 2004 and it died on Jan. 2006. It cost $600+ from Best Buy. The first thing I did was to call Best Buy. They told me to call Sony. The Sony customer service told me find any TV repair man for the repair. The technician came out and told me it would cost $400+ to repair it. They needed to switch out a couple of boards. That repair cost is insane, and the warranty for the repair is just ONE MONTH. For such an unreliable product, repairs are likely to be a waste of money.

I bought a Sony KDS55A2000 LCD Rear projection TV from Best Buy in October of 2006. They offered me a 3 year service plan that included 1 bulb replacement. I later called sony and after talking to a sales supervisor I ended up buying a 5 year service plan for $329.00 from sony instead. The sony sales supervisor insisted that not only was the bulb replacement covered but that it was also an in home warranty which means they would come to my house and replace it.

I fell asleep upon a Sony after market multi-function TV and entertainment programable remote control. My left thigh was pressed into the device apparently for about an estimated 3 to 4 hours. The LEDS in the top portion of the controller burned several button shaped red marks into my thigh. This happened on June 4, 2008 from about 2AM to 7:30 AM or 8:00 AM. PST The burn marks are still present as of today Friday June 6, 2008 at 4:30 PM PST.

after having the optical block repaired for my 3 yr. old SONY 65 rear projection TV (KDF60WF655 )under Sony's voltuntary extended warranty program (wasnt that nice of them). the repair facility told me that the Q-Box assembly also needed to be replaced (at a cost of $567.99 (including Part cost $299.99 the rest labor and taxes). I might be wrong here but should'nt a tv last longer than 3 yrs. no matter what the name of the part is? I phoned SONY and was given the typical we are sorry your set is out of warranty. i kept asking to speak to a supervisor. they spouted the same we are sorry.

I purchased an expensive ($3,200) high definition Sony 46 LCD-TV in January of 2007 from the Best Buy store in Tinley Park, IL. I also purchased, seperately, a Sony mounting kit and safely wall-attached the LCD-TV about three weeks after the TV was bought. Exactly 70 days after the TV purchase, while tilting the TV forward on the mounting bracket, a crack appeared behind the glass, in the panel of the television. This was a minor and simple adjustment to the TV, to change the viewing angle, several weeks after the TV had been correctly mounted.

in 2002 i bought a 54" sony hdtv. i really thought it would last more than 6 years!!! i bought an extra 5 year warranty, $400.00 and never used it. total waste of money. the tv turned into junk 2 months after the warranty expired!!!!!! i don't think sony should be selling such junk. i've read tons of conplaints and they don't do anything to fix the same old problems. they are ripping us off!!! i will never purchase a sony product again and i will tell all my friends and family not to either. they do no take care of their customers!!!i called the "sony help number" and they pretty much laughed at me---well its out of warranty what do you want us to do about it?? what a slap in the face. and it was someone i could hardly understand!!!

it is the xbr5, the top of the line LCD tv Sony offers and most expensive behind the 70 inch xbr5 which is 32000 dollars. I never saw a business take such advantage of people like this with no help from any law. I think if a tv or any product breaks so many times in such a small time frame it would be replaced. tech guy after tech guy come and fix the same problem with a back board that seems to fail over and over. what needs to happen before they realize the tv is a lemon

tell all you family and friends of your experence with sony and stop buying all sony products. they do not stand buy their products. now i need to buy a new tv and can't afford another nice 54" tv! i can't afford to buy a new tv every 6 years!!! do you think sony will care? no!

i need a new tv. can't afford it and should have to get a new one after just 6 years! we all need to stick to the plan. do not buy any sony products! tell your family friends and everybody that they make junk! disgruntled in michigan.

I purchased a Sony projection tv Nov. 29,2003 for my husband for Christmas. I turned on the tv on 5/17/08 and after a couple of minutes the colors in the picture separated. I tried the flash focus a couple of times to no avail and then went to the menu and perfprmed the convergence exercise which also netted zero results.

sony kp46wt510 hdtv. convergence problem with red bulb. sony is aware of this but does not admit any responabilty. tv was purchased 9/21/03

Facts that we as consumers may not be aware nor be able to visible point of certain concealed damages that may be present in the inner parts of certain products that may lead to breakage of malfunctioning after the time range stated by resellers, shipping agencies and/or manufacturer's warranties are due to expire, Course of Action at this point and with this level of discomfort and disappointment, is to start a campaign advising Consumer Protection Agencies of the fact that delicate and costly price items as large LCD TVs in the 50+ pounds weight range should have a properly attached device that will prevent the item from working after it had been subjected to a measured degree of impact or shock until checked by an authorize service tech from the manufacturer.

The Sony KDFE50A10 (Grand Wega) projection Television we bought in November 2005 now has blue blobs in the bottom right hand corner of the picture and Sony, saying it is out of warranty, has refused to fix the television for us. This is an optical block problem according to the Sony repair person. The Sony customer service personnel are not customer service personnel but no people. The people I spoke with at Sony all just said no, it is out of warranty and your problem. The set was purchased at Costco and they have no repair service. So now I am stuck with a huge repair bill on an apparently poor quality television which I paid a premium price.

I purchased a 46 inch Sony projection television model KP-46WT510 less than four years ago. It cost almost $2000.00. Reecntly the D board failed. A VERY common problem with Sony Projection televisions I found. A bigger problem is that Sony does NOT stock, have or make a replacement. AND neither does anyone else. As my board cannot be repaired I have television that cost me about $500.00 a year to watch. I

I purchased a SONY KDS55A2000 LCD 1080P HDMI Televison from Best Buy one year and 4 months ago for app. $2,500.00. When I purchased this TV at no time was I told that I had to replace the bulb to the tune of close to $300 after taxes & shipping every year. Any intelligent human being would not agree to this.

We purchased a 50 Sony vega in March of 07. Today the projection lamp went out. Its April of 08!!! 22 days past the warranty of one year and Sony refuses to help me! I have been brand loyal to Sony for years and I am so disappointed. Not to mention the customer service was a joke. They gave me the same run around that I have read in many of the postings here, when I could even understand what they were saying. Customer service is based out of the Phillipines???? They put you on hold and claim to consult other people I think in an effort to put you off. I will pay the $200.00 dollars for the lamp, and I will NEVER buy Sony again.

I purchased a 42 inch Sony model #KDF-E42A10 TV from Sears, spending $2,000. The set worked less than two years. Not purchasing the extended warranty I thought it couldn't be much to fix so I took it to a repair place, he checked it over and called me to see if I wanted to fix it as it would cost $758.00 as it needed an optical block which he said that Sony had a number of problems with this and replaced many of them but not on this particular model.

While the TV was great while it lasted the fact that the major board died after only seven months coupled with Sony's reluctance to even offer a discount on the part has left very dissatisfied. That was $3500.00 down the drain!!

About two years ago my wife and I purchased a Sony HDTV, model number KDF-E50A10. We spent over $2,000 on the unit. After about a year and a half and the warranty had expired, the picture became increasingly distorted with large purple blobs. I investigated the symptoms online and discovered the cause was a well documented flaw in the optical block. Replacement of this part costs around $1100. I contacted Sony customer service about the problem, and was told that since my warranty had expired, I would be expected to pay for the repair, despite the fact that Sony has known of the flaw for over a year.

I own a 57 in tv projection screen, purchased Dec 03 and bought an extended warranty that expired Dec 07. The convergence went out in Jan 08, they refuse to fix this and one would think a tv would last 15 to 20 yrs. There are no Best Buys repair services in the area, and the closest sony repair is Decateur, TN , 50 miles away and they won't travel this far. I am a senior who can't move this thing. Sony has made a one time exception for $100 to buy a new tv or add this to the repair bill, such integrity and standing behind your product. We will never buy Sony again.

Sony Repair Center had me send a Flash to them and charged me for the shipping and repairs prior to receiveing the flash. After it arrived they called me from the repair center to notify me that they do not repair flashes. I told them That this was a big scam because they wanted me to charge me for a new flash after I'd paid to send them my old flash. I have called customer relations and they have given me the biggest run around. They promised to call me back the next day after they looked into the matter.

We purchased a Sony Grand Wega LCD projection TV in Jan., 2006. We have already had to replace the lamp at a cost of $387 and now it needs the optical assembly replaced at an estimate of $825. I contacted Sony and they refuse to do anything about it. After reading the complaints on the internet about Sony, I won't be buying anything else of their brand.

Purchased a SonyKF-50WE620 rear projection TV in 2004 in Toronto Ontario. There are vertical lines in the screen and a green tinge to the picture. Was told the repair is more then the TV's worth and that it is quite common. I am going to buy another TV but definately not a Sony. Sorry to say that as their DVD and Audio equipment seems great. But they are really unhelpful regarding my problem. I am more dissapointed in their attitude then the actual problem. Things break down, but companies should take some action, should give credits towards future purchases or something. The cost of a new, equivalent TV will be around $2900.

Approximately 3-4 years ago I purchased a Sony 65 rear projection TV. I recently had problems with the picture (convergence). I have a vast amount of repair experience and decided to make the repair myself. After removing the D board from the chassis, it was accidentally broken beyond repair. I contacted Sony for information on how to obtain a replacement board. The salesperson assured me that the board I needed was in stock and could be purchased for $185.50 plus shipping. After accepting all of my personal information, including charge card number and finalizing the purchase, the salesperson said she needed to contact the Technical services person to confirm the board was/is correct. She then stated she would let me talk to the Technician, who informed me that the board is no longer available and that there is no provision from Sony for replacing this part.

I purchased a Sony 32 or 34XBR910 HDTV from Sears in Hilo. We had the set for about a year when the thing wouldn't turn on immediatly. It would take a try or three with the remote to get it to catch and turn on. Progressively, it got worse. I didn't purchase an extended service agreement and If I did it would be out by now, anyway. We bought the set around Christmas of 2003. My complaint, after reading so many other such complaints, some having identical problems, is that why can't we expect such a major purchase to last 10 to 15 years without breaking? We have all had solid state tvs that still work even though they are way past their life cycle. But, does Sony feel that they can make money on the spare parts business? Since I don't feel I want to pay $500 or more for a repair, I asked Sony for a schematic so that I could try to fix the problem myself. The first response was to forward the issue to the Sony Hawaii Sales office. Their response was to take it to a repairman. The thing weighs over 200lbs, so moving it will be a major undertaking, too.

I purchased a Sony Vega 50 inch about three years ago. The lamp just went out and I had to spend $225 for the replacement lamp. I complained to Sony wondering if I had to replace the lamp every 3-4 years. No answer. They stated the new lamp I ordered only has a 90 day warranty. If it goes out again after ninety days, I will have to pay another $200.

We Purchased our 65 Sony TV from Good Guys on November 19, 2002, who are no longer in business. We also purchased a 5 years extended warranty from them. On May 15, 2007 our TV screen was turning red and bleeding around the corners of the screen, I called Sony and was referred to GE. I was then referred to Westwood electronics by GE, and they visited our home on several occasions and were never able to fix the problem. The year is almost to the end and our TV has never been fixed. GE also referred us to other repair service departments, and they were not able to fix it. Our warranty expired in October, and now GE is making up stories that they will not honor the warranty nor replace the TV. I have everything in writing, and I have complained to their legal department in writing as well as to Sony.

I purchased a Sony Grand WEGA LCD 60 TV in May of 2006 and twice thus far it has broken (Lamp block & GM board). This past October was the latest break-down. I had no problems getting it fixed the 1st time. However, now it seems no one at customer service either wants to do their job or they are just a bunch of idiots (you choose). It is now December 10th and I still have yet to reach a repair person because Sony keeps me going around in circles. I have spoken with and kept names, dates, and conversations.

We purchased a $4000.00 WEGA 60 inch rear projection television 6/04. The projection block is failing and will cost $1500.00 to fix. Same story as others, is out of warranty. You think you are buying quality with this expensive of an item. Were considering fixing but notice the unrelated issues other owners are now facing. Have to ask, what is next?

I purchased a $500 Sony Wega Trintiron 32 FD TV on December 3, 2005, Model KV-32FS120. After 2 years and 1 day the TV stopped. When it is turned on, only the timer blinks 5 times and no picture. I called Sony who informed me the warranty was expired and recommended a service shop. For $120 they will tell me it does not work and how much money it will take to solve the issue. It seems like a defect in the model. Higher quality and longer life is definitely expected from Sony and modern day electronic components. I strongly advise against purchasing Sony products. For now I'll watch my 17 year old Zenith.

Four years ago my wife and children saved their money to purchase a Sony 50-inch LCD wide screen T.V. for my Christmas present. The price with the warranty was $1500.00. Two months ago there was a loud buzz. Then the picture went out. We called the Sony Corporation service department. They gave us the information for a Sony repair person in the area. We called and found out that the repairs would be to costly. We were informed to put the T.V. on the lawn for trash pick up.

I purchased a $600 Sony Wega Trintiron 32 FD TV on July 2, 2005, Model KV-32FS120. After 2 years and 4 months the TV stopped. When it is turned on, only the timer blinks 5 times and no picture. Called Sony who said out of warranty and won't help. TV repairman says its a tube and circuit board problem and wants $450 to fix a $600 TV. I found many people with this same TV having the same problem after 1 or 2 years. It seems like a defect in the model.

Purchased a Sony Wega 36 TV Model KD36SS130 for my mother's 80th birthday After 2 years of very light use it stopped working--no picture. Called Sony who said out of warranty and won't help. TV repairman says its a Flyback transformer and wants $450 to fix a TV that we paid $900 for. I found many people with this same TV having the same problem after 1 or 2 years. TV stops working. It sounds to me like a defect in the model.

We bought a 60 LCD Sony TV from Grants in 2003. The lamp bulb has gone out now for the second time. We paid 6000.00 for this TV. I complained to SONY, which was a waste of time. They told me whoever sold it to us should have told us that the lamp bulb would have to be replaced ever couple of years. At 300.00 to replace it every couple of years is utter insanity. I am sick to my stomach and will never buy a SONY product ever again.

On January 27, 2007 I purchased a television from the www.sonystyle.com website for $1267.60. I used my MasterCard to make the purchase. On January 30, 2007 Sony sent me an email stating that they were canceling my order. The email I received instructs me to re-order the television, however the price is now $2399.00.

We purchased a Sony VEGA 36 TV (CRT) that turned out to be a BIG EXPENSIVE SONY LEMON!! 1 week after the lemons warranty ran out so did the picture, it wouldn't stay turned on for more than a minute! I called them and asked about possible assistance and was told that basically I was on my own, after all, this $3000.00 TV did last 1 year..

We purchased a SONY High Definition 50 inch LCD rear Projection TV from BEST BUY on August 7 2005. Within 40 days the tv was showing large discolored spots. Best Buy sent a technician to look at it and he confirmed the problem. He mentioned to me that the tv should just be replaced but BEST BUY wanted to see if they could fix it. They orderd the part and it came 2 weeks later. The Tech then came over and installed it. It corrected the spotting problems, but now had a new problem with shadowing. Another Tech from BEST BUY came to evaluate the problem and confirmed the problem. He also stated the the tv should be replaced but again, BEST BUY wanted to try to fix it.

We purchased our Sony TV in Nov. of 2002 for $1900. It had the clearest picture we have ever seen.

Purchased a 50 LCD Projection TV Model KF-50XBR800. Replaced lamp after 2-1/2 years. After 3 years, would not turn on. Repair by Authorized Service Provider costs exceed $500 but still does not work. Sony refuses to get involved and keeps referring me back to service people who don't know what is wrong with set and cannot get any assistance from Sony. Service people want me to get Sony to do something, but Sony refuses.

Sony projection tv starts fire that burns down house in Orange County California. Fire Investigator's report stated fire orgin was inside of tv, by the circuits. Sony denies any responsibilty

3 year old 52" projection television is no longer operable. It requires repairs of over $1400 granted I purchase the warranty for it or the repairs will run close to $2000. Sony will do nothing other than offer a discount on another television which will cost over $2000 WITH the discount. So much for being a leader in electronics...defects are still in their inventory. Either way I go, Sony is still looking to make ANOTHER $1500 from me after selling me a lemon that cost me over $4000 3 years ago.

I purchased a 50-inch Sony Wega LCD television in February. I replaced my cable box with a Hi-Def box and bought the $150 HDMI cord because the salesperson told me that this is the only way to have a clear screen. When I turned on the television all the channels, except 10 Hi-Def channels were blurry. I was never told that only the 10 channels that are transmitted in Hi-Def would be clear. The other 300 channels are unwatchable.

I am complaining about a Sony television I purchased about four years ago. When I bought the Sony I had heard nothing but good things about Sony products, so I figured it was worth the extra money to have a reliable, long-lasting television. Well, this one only lasted four years! I had a TV from K-mart that lasted three times longer than that! My complaint is just that....a complaint. I don't expect you to do any thing about it. I just think you should know about my experience. I was very, very disappointed. I had to buy a new TV this weekend, and it wasn't a Sony.

I purchased this TV approx 3 years ago from the Sony Outlet in Plainville Massachusetts. A little over a year ago it started turning black (still had sound) It was under warrenty (purchased extended warrenty), A service man (from Public Sound) came and said it was fixed. A week later, it was doing same thing. They came back and took the electronics. A month later they came back and took the whole TV.

On Sept. 18, 2005 we purchased a Sony, Model XDL-V32-XBR1, Flat Screen TV at Circuit City in Bridgewater, NJ. We paid $2,718.89 for the TV. On November 11, 2005 our TV malfunctioned and we called Circuit City. The person at Circuit City said we needed to call Sony. We did. Sony representative asked us to reboot the TV, which we did and the TV still did not work. Sony gave us a phone number of their service person in our area (EZ Way electronic Service - phone number 908-354-1600). I called them, they sent a technician out and he could not repair it and took it back to the shop. I was told I would have the TV back in 7-10 business days.

There is a 2" black line from top to bottom of my KE-42TS2U Plasma Serial No.s01-2029853-f TV. Its been in a Sony Authorized repair shop for over a montha and Sony keeps advising the facality to change boards and it still isn.t fixed. I have told Sony to take it back to the factory and send me a new one but no luck. Now they want to replace the "screen". I am so disapointed in Sony. Have always been a loyal customer and didn't buy the extended warrantee because of sony's reliability is all other Sony products. Even thought we bought the TV in Nov. 2003, we have not been home 365 days due to traveling in our Mtorhome. I talk to Sony customer relations but they tell me a different story than they are telling the repair facaity.

I have a Sony 57" wide screen TV that was purchased in Oct of 2002. During the past 2.5 years we have had to do two repairs on it. The first one (in 2003) was in warranty (1 year manufacturer) the second one wasn't. We were told by a Sony customer rep that after the repair was made we could call Sony back and see if they would help with the cost of the repair. When I called Sony after paying to have an alignment done on my TV, they said there was nothing to do because the TV was out of warranty and it was not the exact same problem as before. That is not what I was originally told.

We bought a Sony WEGA 60" tv in Feb. 2004. We bought it for a room that was being renovated, so the tv was in the box until Sept.2004. In March, the bulb in the tv exploded. I contacted Sony and they sent me a new bulb for $200. My husband and I installed the new bulb and we noticed the television picture appeared much sooner than originally was the case. When we first started using the tv it took a couple of minutes to warm up and show the picture (like a tv from the 1960's), but we thought it was normal. The picture was much brighter with the new bulb and we realized the old bulb was defective.

I bought a 65" tv a year ago and after been using the tv the picture begin to show some smalls squares on the bottom from one side to other, a talked to a friend and I found out that the squares came from a logo that staied on the picture for more than 12 minutes. but the thing is i didn't know about that and probabily 90% of the peoples does't know I paid $3,000 for the tv and will cost me $1,100 to fixed. tried to talk with SEARS where i bought but they said they could't do anything for me. i thing is a disrespect with the costumer, you buy such thing to last life time not 1 year. i'm very desapointed.

I purchased a 27-inch flat screen television model KV29fs100. It has been a nightmare. It has been in service longer than I have owned it. It has had nothing but problems since I bought it. The color faded in and out. AVE Electronics who is my local service provider picked up the tv in January of 05. It is now April and I still do not have the television back. Sony said they were replacing the defective tv but that was a month ago and they keep telling me its coming every week and when that time comes they tell me its the following week. The did offer me a free movie for all my time.