SiriusXM Satellite Radio Reviews

At that point I called my credit card company only to learn that they were loathe to intervene because I had "enjoyed" the service for over a month. I pushed it, they credited; shortly thereafter, XM gave a partial reimbursement; shortly thereafter, my credit card company recharged so we balanced. 5 months later, I get a call from a collections agency that XM has handed my account to; trying to collect the $320! In this time, I've had 10 calls from XM asking me to buy the service again, nothing to indicate that they had any issue with the accounting. Now I'm faxing credit statements to XM and the collections agency. Buyer beware this company is abusive, duplicitous, and not forthcoming on their charges; they advertise 2 years for $245 and it costs 40% more than that because of "fees". Give me a break.

After 30 days I started sending e-mails daily to XM Radio. Their so-called "listener care" organization--what a joke, it should be called dollar care. The responses I get were ludicrous from we need your account number (which was in the subject of every e-mail I sent) to my credit card number—duh, what did you charge to? To this is "sensitive information, call us.” On one occasion when I did call and got the standard ** line about 7-10 days, I asked to speak to a superior. My request was refused. This is without a doubt, hands-down the poorest customer service I have ever received in my life. You have been warned. I have given XM Radio an interest free loan for over 30 days now. Perhaps I should be in the satellite radio business: get money, provide nothing.

After talking to three CS people, I finally asked for a supervisor. He apologized and told me he would fix the problem. In doing that he gave me a credit because I was so angry at the poor quality of their CS people. In April 2010 I started receiving emails and phone calls telling me my free service was ending on 5/15/2010. After numerous calls and about 3 frustrating hours over several weeks talking to their poor English speaking and understanding CS people and their supervisors, my radio was cut off. I called the day the radio was cut off and again talked to 3 different CS people and 2 supervisors who tried to reactivate my radio to no success. The last supervisor still did not get it--that I was a paying customer with a service paid through the end of May of 2010 with a credit of $58.69 on my account that I could see online.

About an hour after I told the last person I spoke with and had been on the phone with for 2 hours, my radio was activated again. I told the last person I spoke with that since she could not get the service activated, then they had lost me forever and I would make sure as many people as possible knew what a nightmare they are to deal with. I even asked one young lady on the phone if she talked to a lot of angry customers and she said yes, every day. I called their corporate HQ in New York and a very rude operator answered the phone and told me repeatedly that I needed to call CS and refused to put me through to anyone in their corporate HQ. Obviously they know they have a problem and do everything to avoid dealing with it.

Over the course of 5 weeks I spent about 7 hours trying to get my account fixed with Sirius. They have CS people in multiple foreign countries that barely speak English and understand it even less. They cannot look at someone's account online and understand what they see. I spent way too much time trying to get what I paid for and left their service with $58.69 credit on my account. I hope they go out of business. It is no wonder they are in financial trouble.

I received a letter now from the collection agency for $80 due to Sirius, or I guess now the collection agency. After the last fruitless attempt to contact the collection agency, I e-mailed Sirius customer service with all of the specifics and they again referred me to the collection agency stating that there is "nothing" that they can do to correct this, even though it is their fault. How long do I have to spend dealing with an error that they caused and admitted to, but will not correct. I am sure this has resulted in a negative entry on my credit report and will continue to be an issue. Any suggestions?

In 2009, sometime after our service had ended, we received an offer in the mail to renew for 6 months at a very reasonable rate. I decided to renew for only the 6 months advertised in the special, as it seemed like a good deal. However, on May 17, I received a letter from Sirius Radio telling me that the service from that offer would terminate soon, if I did not do one of three things: call and arrange payment, mail a payment, or go online to the website and pay. I had no intention of renewing at this time, as the economy and my current job situation has made spending and purchases like that untenable now.

However, on that same day that I received the letter in the mail, Sirius Radio already took it upon their selves to charge my account and renew my subscription for 6 months on not only one radio but for two radios for $157. (We only have one radio.) I did not have the money to pay for the service in my account. What I did have in my account was the money for my truck payment, which I had already gone and paid online a few days earlier.

Well, guess what happened? The Sirius Radio charge went through, and the truck payment didn't. I caught the charge in the "pending status" and notified my bank by phone and faxed the required bank form back to stop the charge from going through. However, the next day, the charge went through. Now it seems that I will have to wait for an indefinite amount of time to get the money back. I will also have to figure out how I am going to come up with the rest of the money I will need to make up my truck payment. Also, I am sure the truck company will charge me late fees and a return payment fee.

Apparently, that is just tough luck for me. It is not the bank's responsibility or fault, even though they let the charge go through (They are giving me the bank fee of $35 back for the returned item. I am supposed to be happy with that.), and Sirius Radio gets away with it. Meanwhile, I am struggling to make ends meet, and this will now make it a little harder. Thank you! Sirius Radio, you will never have our business again, and I hope you will not have the business of many others as well.

Unknown to me, Sirius charged my credit card again. When I called to find out why, I was told that I could not get my money back but only a pro-rated amount. I told the rep that it has not been used. She just said we don't know this. So had I not seen the charge on my card, I would have been out the entire fee and not use the subscription.

I requested the refund in full; she refused and said, "This is what you can have." I just said, "Give me my refund and remove my credit card from my account, so nothing else can be charged." As of today, still no refund. I called again and was informed that because my credit card was removed, I did not get my refund. So I asked why the rep didn't inform me that it needed to stay on until refund is processed. She just said it was requested.

Now I had to give them my credit card again and wait for a refund. Then I have to call back to have It removed from the account. I hope this helps anyone who is expecting a refund or closing/canceling their account with Sirius. The reps I dealt with were not friendly. I doubt that I will go back to satellite radio again.

Also, when talking to the reps. record every phone call. Most have an answering machine so this should be easy. Advise the one at the other end that being since they keep losing their records you have found a way to clear that matter up by recording one for your protection. You will find out in the long run that the pen is mightier that the mouth. Don't trust anything they say. Once you record and file the complaint, things will start to turn I have one question here, how did they get your account number on a new car purchase, that part I don't understand. Somewhere along the line you had to sign paperwork giving the dealership the right to give out your mailing address.

On May 17, I get an invoice for $138 with another $2 invoice fee. I call, go through my story and say I want to cancel. I am again put on hold. After 40 minutes, I get Kesha, who says she will not cancel until I pay $138. She tells me that since I took it upon myself to dispute it, Chase refunded the entire $226.95 to me. I pulled all statements since Oct. and I told her that they did not. She continued to argue and tell me I paid nothing for my service and now owed for the back charges. I have all the paperwork to prove I paid through Oct. 2010. They have not given me any itemization for what I was charged, but they continue threatening with turning over to a collection agency. I finally hung up after more than 50 minutes on my cell phone. There's no other way but calling to cancel and I have tried twice. I tried sending email and they said I had to call. They are hoping I get tired and just pay. My credit rating will suffer if they turn this over to collections. I have no negative history as of the last report in 2009.

The first 7 minutes trying to reach a representative, music on hold abruptly ended and the call was dropped a couple minutes later. After calling back, with a predicted wait time of 2 to 5 minutes for a representative, I did reach a live person in about 6 minutes. I explained my questions about the new billed amount (added Music Royalty fee) and indicated I might want to cancel because we did not use the service that much and I was concerned with the cost. He immediately said he had to transfer me without explaining why. I decide later it was to get rid of me since they probably aren't incentive to take time with cancellations. This is where the dropped calls and hang ups take place, disgusting and frustrating otherwise good customers of XM. Now after 5 minutes on hold (XM background Music channel sampling), the message now repeatedly advised there was heavy call volume. Did everyone go out to dinner?

After holding a full 30 minutes on the clock, I reached Jackie and began all over again fresh, repeating all my information and reviewing the reasons I called. It was as if the previous 35 minutes and original call did not exist! Now it gets better. I managed to stay calm and reasonable, and she was very helpful. We reviewed the annual bill, and discussed how and why a music fee could be added (per FCC approval), when XM/Sirius merger agreed to hold prices for three years. (Beware 2012!) I discussed options to reduce cost for the service or cancel. I went on to complain about the incredibly long hold time and dropped call / waste of time transfer (why didn't 1st rep handle?).

She saved the day by offering to waive the Music Royalty Fee to renew for 1 year service in advance. The Lifetime Subs. option was a non-starter, since it has a 5 year payback and is tied to the Radio, not the subscriber. I was able to keep a reasonable price (? ) and service compromise with the right service rep who knew how to retain customers. I still came away feeling that XM Radio management needs to seriously assess their policies and training for how they expect to retain customers. An upgraded call handling system is a must. To avoid automatic renewal without notice, I still have to cancel by May 2011 if I choose not to continue in the future and you can bet it will be in writing, not by phone, based on this waste of time frustrating experience. Warning, be prepared, be informed and be ready to obtain the result you desire. To recap, if you like and want the service, the problem is how they treat the customer. Obtained a reasonable compromise result, but wasted almost an hour on the phone (45 minutes on hold) "due to heavy call vol" and dropped call / transfer time.

They explained they would be happy to provide me with a free power cord but they were out of stock and I would need to call back in a few days. I continued to call back (each time holding for excessive amounts of time) and they never had the cord in stock. A little irritated by this time, I asked for my membership to be cancelled. To stop me from cancelling, they offered to keep both radios (my broken one and my husband's) turned on for a very discounted price if I paid up front for four months, while one customer service representative told me I might try Best Buy for the power cord. I agreed.

Best Buy informed me they do not carry them and that I should contact Sirius. I called Sirius to ask again to cancel my membership and to maybe reimburse me for all the unused service I had paid for. The only thing they would offer me is a discount on a new radio. They said there was nothing else they could do and that I just had to wait for my service to run out at the end of the four months. Fine, I give up. When four months was up, there was a new unauthorized $75.66 charge on my credit card. When I called to find out what was going on, I was informed that it was the charge for my service and that my service had never been cancelled! After about three representatives, I finally convinced someone that I had cancelled my service and they agreed to credit my card. They explained that it would take up to 10 days to show up.

Just a warning for anyone out there, I am so upset after dealing with Sirius, it is not even worth having Satellite radio if this is what you have to deal with (and as you can see, I put up with a lot before I even took steps to complain! ).

Finally, I got a female who doesn't hang up at the dreaded "c" word. I then explained to her why I'm cancelling the subscription, and reassured her that I am definitely going to resubscribe, when the new car's trial run is over. She then goes on for ten minutes, about how I should just go ahead and buy the lifetime subscription now for $400. She actually looks up the average life span of a Honda Civic, and then gives me a breakdown of how much money I will save with a lifetime subscription. I told her that I agree that the lifetime plan might be a good idea, and that I will call when the trial run is over, and do that. Again, she wants to do it now, and goes on and on. I then told her that I want to use the three months to save up a little bit. That way, the $400 doesn't hit me as hard as it would, if I purchased it that day. She actually gets annoyed, and then switches back to the "I need the radio code to cancel" nonsense. I gave the code to her, and she states she's going to transfer me over to billing. I thanked her for her help (she was very nice for the most part), and then I get hung up on again!

I then tried to resolve this through emails, but never got an answer. I finally today disputed the charges on my credit card, the first time I ever did that, and sent them an email explaining why I'm going this route. I do not expect to hear back from them. So in all, I would say that I would probably get XM again, because I love the actual radio and channels, but I would definitely wait at least another 2 years, before I go back. I figure that's punishment enough, and more then enough time to see if they change their practices.

On May 11, 2010, I placed eight calls attempting to get an explanation for the suspension. I did not get the name of the first representative, but between 1:00PM and 3:11PM, I spoke to Dan, Mary, John (who identified himself as a supervisor), Zoe, Henry and Roger. I was disconnected four times. This occurred doing my conversation with Henry, Dan, John and the first representative. No one bothered to call me back, even though before any conversation is had regarding the nature of your call, you are asked to verify your name, address, phone number and email address. After each disconnection, I was not allowed to speak with the same representative and therefore had to go through the frustration of starting over, restating the problem and verifying the same information.

After much frustration, I was now ready to terminate all service with XM. My last call was with Roger. As rude as he was, I was finally able to have him deactivate service on the remaining radio. When asked about my refund, I was told there was a $10.00 refund due. When I called his attention to the Sept 2009 payment, he confirmed an additional payment of $20 made in Feb 2010 (for which I did not authorize). He was not able to explain the refund amount or the Oct 2009 suspension, offered to write my concern up as a "problem" and forward it on to "someone higher". He said someone would call me back. When asked how long it would take for someone to call me back, I was told "it depends on their workload". XM radio's telephone service is useless. The representatives were rude and there seems to be a pattern with dropped/disconnected calls. Unauthorized charges were made to my account and I cannot get resolution. I am therefore requesting that my relationship and service with with XM radio be terminated and all unused funds returned to me immediately.

In April, I began receiving caller "unknown" phone calls on my "Do Not Call" registered phone. On April 22, I received a Notice of Collection placement for $108.77. I called the company immediately since I have zero outstanding debts and perfect credit. Sarah said their "client Sirius Satellite Radio has an outstanding debt against me". Sarah, could not however, provide client phone number or what the debt was for.

So I called Sirius and spoke to Nora. She said the debt was for "penalty for terminating my (free) contract early, and for the month service I cancelled early". I informed her I never signed up for Sirius. Sirius was part of a new car purchase, and after all the threats, harassment and time spent trying to disconnect service, I would never agree to do business with her company.

She, like all the others, agreed to take care of my account and to end the harassment. I then called and spoke to Eos Cca and advised them that Sirius has ** up and they erroneously sent me to collections and they said "yes, we know". So, they knowingly are aware and actively participating in this scandal.

I thought this was finally resolved, but the phone calls and collections letters continued. I advised Eos Cca again that I was on the Do Not Call list and that their client, Sirius, had falsely sent my account to collections. John ** stated he "can call me every 3 days until the debt is paid, per the FCC".

So I called Sirius again and spoke to a manager, Joanna in Iowa. She said my "account has already been escalated to them." I asked who "them" was and if she had "them's" number and she said she had no phone number for them. I asked if she had "them's" address and she said "the address changed every day"? So, there wasn't anyone she could give me.

She said "them" takes several weeks to reply but I should hear from "them" in the next month. She did give me "them"s email address (an oxymoron, I've already sent several emails to this address off their website and all were bounced). I told her this wasn't a valid email and she said she had "never heard of any problems with it." I suggested she Google "Sirius Complaint" and she may see there were just a few issues with her company.

Please help stop the harassment.

In April 2010; however, I discovered two unauthorized Sirius XM Radio charges against my charge account. I called their customer service and received the same explanation; i.e. the charges were for internet service. I again explained my account was prepaid through October 2010, they verified this was the case, and then refused to issue a credit to my charge account. Rather, they would show my "new" (as in beginning November 2010) subscription credited with the amounts charged in April 2010 effectively holding the unauthorized charges hostage to renewal of my subscription.

If the aforementioned practice is widespread, it would seem Sirius XM Radio may be profiting, perhaps by millions of dollars, by making unauthorized charges against subscribers' charge accounts. This practice would seem ripe for a class action against Sirius XM to cease and desist from this practice and disgorge the improper charges.

That was wrong! On 2/16/2010, my account was charged $43.73 for who knows what. I didn't have access to a phone so I tried to work with customer service through email. There's not a chance in ** that this would ever be resolved through email. I got as far as "What is your account number? " or "What is your radio ID number?" and no further than that. So, since I was in Afghanistan and my car was in a parking lot on base and I don't know my radio ID number or my account number, "you" can't help me? This got nowhere. I then googled and found "Corporate" or "Executive" email addresses, including the lead crook Mel, who I emailed explaining my situation and my problem and where I was at. There was no response from anyone after emailing multiple email addresses! I'm sure one of the email addresses was read by somebody who didn't give a **.

I didn't get any undeliverable message in my inbox! I didn't get anywhere on the $43.73 that was charged to my account in February. This issue was forgotten due to events in the area of the world that I was in, until my account was charged again on 5/10/2010 in the amount of $44.79. I was lucky enough to be on a base with a phone so I immediately called ** which is supposed to be an "Executive contact". I spoke to a young lady, explained my issue and she said that there were notes back in November that I called to cancel my account and that I was deploying to Afghanistan in January. Good, at least they have that on file, so let's credit my account back without fighting. I had to put up an argument for 20 minutes with this lady and demand to speak to a supervisor because she kept saying that this is their "policy" and if I want to cancel my account that I would have to call a certain number! I was furious. I stopped talking and told her to put her supervisor on the phone or someone above her. She put me on hold for 15 minutes, of course, and finally came back on the line saying that she talked to her supervisor and they are going to credit my account for the amount charged on 5/10/2010. She assured my account would be completely "cancelled" this time and I asked about the charge back in February. She basically told me to kindly not press my luck so I agreed with the credit to my account of the recent charge and the complete "cancellation" of my account and got off of the phone.

I need help. I have a feeling that my account is going to be charged in the future and I am going to be right back to where I am now because this company is full of untrustworthy crooks. This company needs to be demolished. Thank you.

There's no way, I had absolutely nothing to identify with that truck and he cancelled his Sirius out back in 2008, because he could not afford it. My money, as I'm told, was running his radio (supposedly) for over 4 months, but he didn't even know it! Then, I'm told it can't be switched except by the supervisor. Hold 2 or 3 minutes. Okay, I did just that, I held another 17 minutes. I said, "Do you know how much this call is costing me?" Nothing, he replied, it's a toll-free call.

Yes, it was, but they asked me to leave my truck running with radio on for signals, which I did, for 1 hour and 31 minutes, burning "cheap" gas at $2.85 a gallon, plus the 91 minutes I'm sitting there holding the phone to my ear and my blood pressure rising. I'm not violent, abusive or abrasive in my speech, but I angered today and told them for 45 years I'd worked in a bank, loan officer, collections and legal assist, and I had a problem, but there's was worse than mine. I admit if I make a mistake, not try to tell the customer it's their mistake and their problem! Heaven only knows I'd rather be beaten to death than make a mistake, but I know there's only One Perfect One and I certainly am not Him! My husband agreed to Sirius because we love the Elvis station (13)...we're 68 and 71 years old but this the poorest customer service either of us have ever received in our lives and we feel others should know it could happen to them, too, before socking their hard-earned money into your network. It might be a good time to have a PR review with customer service employees. I certainly hope this doesn't ruin your day as much as it has damaged mine.

Six months ago, we start getting calls again that our account is past due. I went through the whole explanation again and told them, again that they will not get a dime from me. Yesterday, I got another bill saying that my account is active and I owe them $167. I don't think it just a problem with the competency of the people working there (from other countries). I honestly think they are crooks.

Also, when I purchased the one year term for the home radio, I was never informed that I had another account that was past due. I spoke to a representative and she got rid of the $39.87 but in order to get my radio that is paid for back on, I have to re-purchase a one year subscription. She acted like she did me a favor. I was charged $37.98 for three months of service I never requested or received. To resolve that, I had nine months of service already paid for terminated. That makes no sense and they ripped me off.

On April 30, 2010, I've still received nothing so I called again and was told because of some glitch, I would have to wait another 6-8 weeks and that now they would charge me a cancellation fee. Apparently, they just do not refund money for any reason even though the car that replaced that one has XM radio that I've already paid 1 year for. Based on the other complaints I've read, I guess I'm lucky I didn't give them a credit card number that they can just keep charging. Just know that if you pay money to Sirius, no matter what the circumstances, you will not be getting it back.

I did not know that XM Satellite Radio has been charging me $48.00 every 3 months for the Satellite Radio that I have never used since July 2008, and they refused to refund the money that they owe me, which is over $300.00. I am on a set limited income of Social Security Disability and Social Security Widows Benefits, and I could certainly use that money that they owe me.

Today, I receive a bill for $511.07. So naturally, I called XM. I got some guy in Jamaica that I could barely understand. After explaining my self 4 times, in frustration, I asked how I get out of this. He said, "Do you want to cancel?" I replied, "Yes." He said, "Ma'am, you realize you have a lifetime subscription, and if you cancel, you will still be liable for the bill but unable to have the service." What? Are you kidding me?

So I hung up and called a different number on the back of my bill. There, I got a wonderful sweet girl who told me why the bill was $61.20 more than I agreed upon. It is a US Music Royalty Fee. And now they want me to pay this extra charge. They said the first sales lady must have "overlooked this government charge." I have to pay $61.20 I knew nothing about when I signed up for this service.

On Nov. 10th 2009 for unknown reasons XM mailed us a refund check for $109.57! On April 15th, 2010, they disconnected the service to the Sonata for what they said was for non-payment again! Again, on April 21st 2010, they disconnected the service to the Honda! Now we have no XM service to either vehicle and are unable to get answers from XM. We're out $375.42. I called many times to try and resolve this - you cannot get through or you are disconnected after being on hold for long periods of time. I called Thursday night and was on hold for more than an hour with music playing and no one ever answered. This happens over and over. This company has no idea what they're doing. XM Radio is overrated, overpriced, horrible customer service and communication. I have lost $375.42 and have no radio service and can't get through to customer service!

This year, while doing taxes, I had a charge from XM almost every month ranging from $47.00-$200 adding up to $800.The AmEx bill does not even have an identifier of what radio is being charged, just charges. I did owe them for one radio. That should have been charge of $111.00. This was on the list of bills. Finally, I cut them off AMEX and sent them a check for the upcoming year. This was the only way I could get them from charging my account. I had called several times but they had no record of me calling. They asked me if I had a cancellation number. That was 2 years ago and I just trusted the company.

The company is Sirus-XM. Can you help me get justice? They owe me $700 for this year alone, not counting last year which I am sure they charged me for. That means I would have had to have at least 7 radios on my account. Years ago, I did give my family an XM radio and usage for 1 year. But my sister is positive she has been paying her bill for at least 3 years. I only have 1 radio in service and should only be charged for one. I can get nowhere with the company. I have sent them the AMEX bills that were wrongly charged to me but get no reply from them.

Thank you for your assistance. If it weren't for commissions such as yours we would be treated more wrongly than we are. I am glad you exist.

I did get through to a sales rep, because I opted on press this button to renew and lo and behold, a person answers if you are renewing. Anyways, spoke with a rep and subscription canceled, verified my account was closed, no balance due.

Now, two years later, I get a notice from a collection agency that I owe $34! For what?! I am writing to you, because they misrepresented themselves and they apparently, trying to steal money, never mind the fact of ruining my credit. If you review my credit history, I have never faulted on any bills.

Within the last 2 weeks, I have been incessantly called by XM automated caller, morning, evening, weekend, holidays, etc. When I called the number back, and after waiting 1/2 hour to speak with a live person, they told me that I had had the subscription for a period of time and they had pulled it for non-payment. I told them that we never received the signal nor were we informed of any manipulation to our car radio that was necessary in order to receive the signal. Apparently, there is a whole protocol one needs to perform in order to activate the service. They informed me that we owe them $26 per account for the time they supposedly sent the signal to us.

I explained to the customer service manager that it was a misunderstanding as the representative whom I spoke with originally only told me that I would be billed and that nothing else was necessary. I offered to begin receiving the service for a year's subscription for both my husband and myself, but I would not pay for the service that I did not receive. The representative would not comply with those terms, which astounded me at first, and subsequently raised my antennae about this company's motive.

This company would rather pursue me to no end for money in exchange for nothing than to keep me as a satisfied customer and actually provide a service for a fee in return. I'm hypothesizing now that maybe that is true. If they do this to every person that buys a new car, that's a lot of $26 they will be collecting versus collecting $76 only from people that want the service. I'm thinking this would be 100's of thousands of new car owners, versus maybe only thousands of real customers. This seems to me like consumer fraud at a despicable level. This company has to be stopped.

They are demanding that we each pay $26 for receiving nothing, no service. Additionally, they have an automated system that calls our home telephone many times per day including nights, early A.M., weekends, and holidays. They are harassing us for $52, which they do not deserve.

Since the amount paid did not include the mystery tax, they get the unsuspecting consumer to call in so they can get your credit card number for the difference owed, you know, the tax! No argument I made with these people made a difference. They hung up on me twice after I requested a refund which forced me to complain to them by e-mail. I suspect it will take several months for me to get my money back, but it only took them one day to deposit and take my money without a worthy credit. If these guys are not breaking the law, I would be shocked!

I spoke to a manager named Mike, who told me he would check into the problem at corporate office and call me back in a little while. I never heard back from him so I called back later that afternoon and to my surprise, the system was down so Jose couldn't even help me. I called today to see if I could resolve it and John told me he would like to explain the situation over and over I just wanted to cancel all together and get all my money back. I asked for the manager and I have been sitting on hold for 40 minutes waiting to talk to the manager.

This business is a mess. It doesn't have anybody answering the phone that can help you with information. I will not give up because I feel like they owe me the money back, this service is not worth it. Yes, I am still sitting on hold. I have so far spent about 3 hours through phone calls, waiting to talk to someone and I am out the $95.28 that I will never get back.

Fast forward about three or four days later approximately 27 March, 2010, I contacted XM from the website number. The lady that answered the phone told me that she could give me a one-year subscription promo for $88.00. Sounded like a great deal to me so I went with that. All during this conversation her computer "froze" twice and she had to put me on hold to fix it. When she came back she gave me a different radio ID number and we began the transaction. After about forty minutes her computer froze again and when she came back from hold this time she said we had to use my original radio ID. It was at this point that something didn't seem right to me. After about an hour and ten minutes it seemed that we were done and she said she was sending the signal to the radio.

A week later I wake up and began to check the emails on my Blackberry when I noticed that I had an email from my Orchard Bank MasterCard credit card. Every time I have a large purchase post to it I receive a warning as sort of a fraud protection I guess. Boy, was I surprised to see a $456.00 charge to my card in addition to the $88.00 promo. Of course I called to find out what in the hell was going on.

When I finally got through to a customer service manager (3 hours) of constant "hold while I connect you" and get hung up on 5 times, I finally got "Mark" on the phone and explained how I felt like I had been a victim of fraud from an employee at their company. After a long discussion and him agreeing that it didn't seem right with the way that the transaction was made and that I basically paid from some lady named "Patricia" to have 3 free years of XM radio in her 2007 Buick LeSabre, he told me that the easiest way to get my money back would be to file a dispute with my credit card company! Are you kidding me? At any rate, here it is 15 days later and I still haven't received my money. I called again today and got through to another customer service manager named "Jake" who told me that they are investigating it and that it would take 7-10 days.

I asked how long it takes for an investigation and why do I need to wait for them to investigate something that they already know they owe me for, and he told me 7-10 days. So when I asked him why then am I going to have to wait almost a month to get my money and he had the nerve to tell me that they didn't start the investigation because they didn't have my contact information! So I have an account with them, which I have given over $500.00 to obviously, and when I called I didn't have my radio ID so they had to look it up by "phone number", but you don't have my contact information?

I wish it stopped there! Ever since the original radio signal was sent my satellite radio hasn't worked! The channels freeze, no audio comes out of them and now I am just told to take it to the dealership so GM can look at it—yeah, to the tune of about 70 bucks an hour labor and I have to pay for that too I am sure. When my subscription is finally up and I get all of my money back from these yahoos. I will never do business with them again. If I were rich I would be filing a lawsuit right now. I hope others do not have these problems, I feel bad for you if so. The consequence: $456 stolen from me and the radio that doesn't work. I’m paying interest on the 456 that they "unlawfully" charged to my account. I have to spend hundreds just to get it fixed after they figured out a way to ruin the radio, and last but not least, it’s insanity dealing with idiots!

Sirius uses repeaters with satellites which are poorly placed for this hemisphere. I have had XM Radio in other cars including my husband's current GM car with no issues of this nature at all. BMW has told me that other customers are having the same experience and Sirius customer support continues to blame either BMW or someone else.

Fast forward about a year. I informed my wife (who does our bills) that my XM radio annual fee should renew in the next month or so (so she could expect it on the credit card statement). She said, "What do you mean? We are paying every month." What? I went and looked. Lo and behold, this $13.95 fee had been billed every single month since my road trip (in addition to some $28 activation fee! ).

No problem I thought. This is an obvious mistake and I'm a happy customer about to renew my service. Wow, was I wrong. The XM rep would not refund a nickel. At least the rep was friendly (I could tell she felt bad about it). The supervisor was a professional thief. She went on and on about their terms of service. She took zero responsibility for the claims of her sales rep. Now you could say, well, maybe I was just making it up. But I rented the car for a weekend; it is completely unreasonable that I would subscribe to XM for a year in a car I had just for a weekend. Her response, "How do I know you only rented the car for the weekend?" Really?

Well I can show you the receipt. "Our terms of service..", it went around like that. It's zero responsibility on the side XM. I refuse to do business with companies whose business models are based on ripping people off, and clearly this was the case here. So I canceled my service. I then complained to my credit card company, who was willing to go back only 3 months and charge back those charges to XM. Today I got 2 pieces of mail, an offer trying to get me to reactivate my account, and a bill for the reversed 3 months charges (without any explanation what the bill is for, it just says 'previous balance'). I refuse to pay for a service I did not ask for and did not use.

This company has a business model based on fraud and they can't ever bend their "rules" because once they do their house of cards will collapse. Now they are billing me for their fraudulent charges, I am sure this bill will go to collections and damage my credit rating. I'll try to talk to them but I already know this is futile.

The woman tried to sell me discounted service. and after I was firm about canceling, she said they would close the account, and any remaining credit would be issued back to us. I didn't care about the credit, I just didn't want the hassle of Sirius any longer. 3 months later, I received a notice from a collection agency, stating Sirius has turned my account over to collections! Apparently, they charged me a $75 cancellation fee, and a $5 late fee. So much for a credit!

When I spoke with Sirius, I was told it went to collections, so there was nothing that could be done. When I called again, I explained that in their terms and conditions, it clearly states they can only charge the cancellation fee in the first 12 months. We were 22 months into the subscription. I was told it would be sent to "finance" for review. and to call back a week later. I called back, and was told by another person in billing that the terms and conditions didn't start, until my paid subscription actually started, and since I canceled 10 months into the 12 months of my paid service, it was an early cancellation, and the fee applied.

I asked the rep to show me exactly where in the terms it states that the first year doesn't count, when the dealership pays for it. She admitted that it doesn't say that. Of course, because the account was "frozen", there was nothing that could be done, and I needed to speak with customer satisfaction to get the account pulled back from collections. Do they have any idea how many laws they are breaking? If I had money for an attorney, the FTC and FCC would hear about this. It's absolutely unacceptable! I called the collection agency, and they said they would consider the account a "dispute", and would send it back to Sirius. Clearly, they get this a lot. I highly recommend that anyone who is thinking about getting Sirius/XM, don't!

Three months later, I received a bill from NCO collections agency claiming that I owed $27.66 to Sirius radio. I could not imagine where this number came from, as it's not a multiple of $6.99 (my monthly service fee). I had not received any notices by email or by mail from Sirius, and I had paid my yearly service fees completely. So I called Sirius, and spoke with Jason, whose English language skills were still being perfected at the time of our conversation. He seemed to make a game of our conversation, going in circles and never gave me a straight answer about anything.

His best attempt at an explanation was this: When Sirius tried to deduct the $300 or so from my account, which I only use for minor electronic withdrawals such as the monthly service, they were unable to process the order. In order for me to continue receiving the radio service (which I chose to let expire, remind you), I was charged a percentage of the yearly renewal fee. Jason did not explain the percentage amount nor how they arrived at the charge of $27.66. He seemed to get more pleasure from the fact that he was getting over on me while providing no reasonable explanation at all.

When that percentage of the yearly fee was unable to be processed, they decided to turn it over to the collection agency--no notices or email notices at all! I was not charged for any services in the new year term, nor was I provided with any radio service. Nonetheless, I was being expected to pay a percentage of the renewal fee--even though I did not renew my service!

I called NCO, the collection agency, and explained the situation to them. The woman on the line listened to my story, then replied, "So how much are you going to pay today?" She was of no help at all. I asked if I could dispute it, and would my credit be hurt if the charge was not paid in the next 30 days because I was in the process of disputing the charge. And her reply was, "If that's what you want to do." I asked again if it would hurt my credit. Her reply again was, "If that's what you want to do."

I asked her if she would put a note on my account, alerting that it was being disputed--no response. Obviously she didn't, because I have been receiving phone calls every day for the last week from NCO collection agency before 9 in the morning. So, in order to keep my good credit standing, I sent NCO collections the charge for $27.66--a small amount of money as compared to a ruined credit rating.

Now, Sirius has received a percentage of my renewal fee for a service I'm not even getting. This seems like robbery to me--hit someone up for a bill for services they're not ever going to receive, and provide no explanation from either the company or their seemingly exclusive collection agency. Just bounce the customer back and forth between the two until they get fed up and send the money. This is the worst customer service situation I've ever dealt with. Amazing!

Then on 3/10/2010, I get called by someplace called EOS collections at 7 am. The person there was reluctant to give their name. They said since I was disputing this matter, I needed to talk to XM Radio. I called them immediately and after over two hours of phone time, I am told by Andrea and DJ this matter would be solved. They even gave me reference numbers and the case would be closed. Today, 15 days later, I receive another statement from EOS claiming I owed. Still the matter has not been solved.

I called XM Radio. After a short time and three other people, I am told, "You cannot talk to the administration dept," and that I still owed $61.13 from December until 3/11/2010. I asked how can this be? I had reference numbers names etc. The lady who never gave her name. She says, "There is no record except that you called in December to complain you had no service," and that I was due to pay $61.13 I again asked to speak to her administration or someone higher up. She said there is no one and hung up on me. This matter is still open after, I bet, I have spent weeks and hours trying to tell these people I do not owe them and it's against the law to charge for services not rendered.

2 weeks later, I get another letter stating that 38 dollars would keep my service from being interrupted. Still, no explanation. Just send money and we won't cut you off yet. Funny thing is, my XM had already been cut off. No biggy, maybe we'll renew after we get our tax money back. Just received a debt collection notice for $32.33. I contacted XM and the guy first tells me that my service was cut off on March 10th and they continued service for me "automatically. " I said that my service had been off for at least a month and he started backpedaling. He said, "Well, I mean your account was officially closed on the 10th, but your service was discontinued sometime in February." I asked him when my contract was up and he said January 2010.

That was the first time I found out what my contract date was. So my 2 year contract was finished. No letter told me that in the past. I asked how they expected to "automatically" bill me and get paid if they didn't have my new credit card number and never gave me any notification by mail? He couldn't answer that. "That's just what they do, automatically bill you." I asked, what if I no longer lived at the same address? The debt collector letter would have gone to the wrong home homeowner and 6 years later, when I want to buy a car or something I'll see a collection on my credit report.

I asked how I've been a customer for 3 years, my contract was up and, instead of just sending me a renewal letter, they send me to collections? He said "I apologize that you were not properly notified, but if you want the account to be $0 balance you will have to pay the collectors' balance. " I said so that's just how you do business and I will just have to deal with it. He said "I guess so." I hung up. I am in collections at this time with EOS CCA for an amount of $32.33.

I called 888 number, was put on hold for 16 minutes and hung up very dissatisfied. I called again 30 minutes later. After 20 minutes, the call was answered. The agent in broken English told me my renewal subscription had expired. When I told him it had been renewed, he found out that the subscription had been put on my wife's account. He assured me that I would have traffic back within 5 minutes, I should keep my radio on.

Traffic was not put back on and I called back the following day. After 20 minutes on hold, a lady P answered in very poor and hardly understandable English. I had again to give my telephone number, address etc to her and explained my problem. She asked me what nationality I was, a strange illegal question. She then explained that the subscription I renewed for the Mercedes does not include traffic and asked if I was Chinese. I asked for a supervisor and after 10 minutes was connected to Ashley, also barely speaking English. She also could not solve my problem and connected me to Saeeri in Canada, finally a professional English speaking person.

I explained my problem for the third time and she put me on hold to ask a senior person. Unfortunately my cell phone disconnected. I would have expected a call from her at my home phone but that did not happen.

3. Why do Sirius agents ask customers what nationality they are? As far as I know this is illegal and has nothing to do with a problem they are supposed to solve.

I called the next day requesting that radio to be turned off and a refund on that radio's charges, which I estimated around $137 or so.

I told the rep as long as the credit was just somewhere in the ballpark, that I would be happy. He credited for the last installment of 3 months which was around $44 or so. He informed he would have to have a supervisor provide the additional credit, as he had maxed his permissions on it. He came back on later (the rep not the supervisor) and told me his boss stated it was my fault for not getting the radio deactivated because I didn't call the cancellation department. What? And no additional credit. I told the rep that I don't recall the entire conversion from over 9 months ago but did have phone records showing when I called to cancel.

The supervisor never came on the phone to talk to me and the rep said there wasn't anything else he could do. So I asked the rep this question: So you would prefer to not give me the additional $50-80 credit that is rightfully due to me and have me cancel all my radios, than to continue to receive the $300/year in recurring revenue that you receive from me? His reply was more along the lines "I guess so". That is how I perceived it. So I told him to cancel all the radios.

There was no attempt to save me as a customer, who has spent probably a few thousand dollars with them over the lifespan of my service. Totally unbelievable that they would rather lose all this revenue because they wouldn't rightfully give me that additional $50-80 credit. I requested his supervisors email and was directed to the website and filled in a feedback message. I received a reply back this morning requesting my account info so they could investigate.

After I sent the information, they replied back stating sorry that you want to cancel but you'll need to call customer service to have the radio deactivated. So this guy didn't even bother to read my complaint at all. I would consider coming back but after this horrible customer service treatment, I've gotten and reading all this posts, I'm not so certain that I'll come back. I'm really really surprised with everything I'm hearing here, with the mere fact that they are totally in the red and barely staying afloat.

Sometimes, the background hold music/messages go completely dead, which I assume is to trick the caller into thinking the call has disconnected. The only way you know, you are still connected is if you have a timer on your cell phone or something to see the seconds still ticking. This causes an extreme amount of stress and frustration for me. It also takes a lot of my time and cell phone minutes, and I am continuing to get charged for a service that I cannot use. It is only $10/month but extremely unethical for them to become unavailable to people that want to cancel service, but somehow someone is magically able to activate new service.

I called in for the refund, the customer service guy denied the refund at first. He said there is a fee for deactivation and I explained I did not activate, why was there a fee? They only refunded me $29.47, not a full refund. XM Radio called me on 03/12/10 saying I have credit balance with them and would like to renew the account. I was shocked at first. Then I said never mind for the hassle, I did activate the new radio.

When she gave me the price, it did not add up to that sent to me in the mail. Not outlined in the notice sent to me was a new "US Music Royalty Fee" of $53.40. She said it was a new fee that notices were recently sent out on. I still have not received this notice. So I agreed to the new 3 year plan plus the music fee, $402.40. She told me to disregard any new invoice for the royalty fee that might still be in the mail to me. Please note that our whole conversation was frustrating, I never felt confident that I was actually getting complete answers to my questions. The voice sounded strangely computerized as well. I was glad it was over!

I received an invoice dated 2/11/10 that had charges of $57.78 due. I assumed this was the music royalty fee (which I recalled was around $50) so I disregarded. Yesterday, March 15, 2010, I received another invoice dated 3/11/10 for the $57.78 plus an invoice fee of $2.00. Turns out they kept charging me an invoice fee, which is strange because I had paid completely by credit card before it was even due!

Today, March 16, 2010, I contacted Rae at XM. She said the additional charges were for state and local taxes. I do not see anything on their original January 18, 2010, letter to me about incurring state/local taxes, or what percentage of the cost would be added to the total bill. At $55.78, this was a quite a cost increase associated with this service that was not outlined to me by mail nor when I paid for services by phone. They removed the invoice costs at my request and I paid the taxes. I love XM radio. I do not like their service. I do not feel like I am working with professionals. I am concerned that this company is not outlining its costs upfront. I would be very surprised if my music royalty fee and taxes are actually paid by XM.

By 3/1/10, I had not received a cancellation email and again called, speaking with Faith L. She said that the account did show that service was to be terminated 3/8/10 but she could not send me an email cancellation notice. I continued to receive emails from Sirius about services and to update my account. On 3/13/10, I noted another email wanting update info. I turned on my Sirius radio (which I assumed would be dead) and got a signal. Again I called Sirius, speaking with Ann B who attempted to repeatedly sell me a new subscription.

When I pressed about the signal still being sent to my radio, she said I had to speak with cancellation dept, the first time anyone indicated that such a department even existed, gave me a # and transferred me to Chad who told me that the account was indeed closed and that the signal may take a week to"fade". He noted however that a $75 cancellation fee was billed to my account. He noted that my account was changed to an annual account but saw that the promotional account had no termination fee. He contacted his supervisor who said the charge would be reversed.

Besides the unwarranted $75 charge to my account and the hours I spent on the telephone/internet, I strongly believe that consumers are not being given proper information on who and how they can contact this company for service/cancellation issues. I feel customer service staff are really only salesmen and there appears to be no way to get a response from their superiors. I have kept my original solicitation letter (with terms) and logged all contacts with this company. I even completed an unsolicited customer care survey in which some of these concerns (known to me at the time) were listed. I never received any feedback or contact.

I contacted XM customer services and they did acknowledge that there were two payment on my account and they would refund the first card within 24 to 48 hours. I did not receive the refund and called XM a second time. The CSR said the refund was processed and for my business she would offer me one month free service upon my renewal. Another 24 to 48 hours passed and no refund.

I called a third time only to be told the same thing as before, this time they offered to reduce by bill upon next year's renewal and I should have my refund within 24 to 48 hours. I called a fourth time only to be told the same thing however the CSR would re-process the refund. She later told me she was unable to do so and that she would have to forward up to someone who could process the refund. I was told someone would call me within 24 to 48 hours to address my issue. It has been nearly 4 weeks and still no refund. I have even emailed XM online.

I received another collections letter in March '10. I tried calling and not only did they say I never called but that I will have the credit held against me on my credit report (threateningly). I looked up this website and called the customer service number. I waited over 30 mins. on hold and spoke with someone named Victoria in the Philippines. She said that I have a zero balance, I don't owe any money. I said my name is still in collections and she said I have to call the agency and tell them I don't owe any money. I said that is not how it works. XM has to remove my name and send the agency a letter. She then informed me that would cost me $2. I said I would not give them my credit card number or any other account number. My credit report/score is affected.

This is not something I needed (it worked most of the time, but then even that ceased working) and I had to tell her several times that what I wanted was some insight as to the actual problem, not a repetitive fix. She stuttered and repeated the refresh channel procedure. She refused to transfer me to anyone else, saying "There isn't anybody who can answer your question.” I’m currently awaiting a non-response to my third email inquiry. Oddly enough they are very prompt in the billing department and have not hesitated to try to upsell their packages.

An advice for all the customers with problems with this "company." Let's give Sirius an invitation in court to have them to pay for all this they are trying to do with us! For real, let's make a war with this communist attitude to the customers.

After thinking about it for a couple weeks and saving up some money, I finally called on Dec. 31 to sign up for a lifetime XM package and I made the initial payment. We agreed that I would make five monthly payments of $92.24 each.

On January 5, two charges from XM Radio posted to my account - one for $119.87 and another for $25.59. So I called again and was told that I had signed up for the XM plus Best of Sirius package. No, I hadn't. I only signed up for XM Lifetime, not Sirius. So they acknowledged their mistake and said they would call back once my account was corrected.

They sent an invoice on Jan. 20 for $585.20 (total due). I gave another call to XM. They sent another invoice on Jan. 30 for $587.34. I gave them a call again. I should explain that with each new invoice, there is an invoice fee of $2.00 added to my balance, plus they charged me a $5.00 change fee that was a result of their initial mistake. None of this was ever reversed.

They then sent another invoice on Feb. 19 for $104.87. I called to ask what happened. They said I only owed a total of $104.87 on my lifetime package! I said "Fantastic! They must have given me a break due to their series of errors and all the trouble they've caused me!" So before sending them another dime today (March 4), I called once more to verify what I had left to owe. After putting me on hold, as they always do, she came back and said I had $400.22 remaining on my account and the $104.87 was just the current amount due. Aha! I knew it.

Now of course, the total amount remaining is nowhere to be found on the invoice. You always have to call them to figure out what they are really trying to charge you. And every time, I have to explain the whole story from scratch. I get a slightly different answer every time, which is not surprising considering that all six invoices I have received show different amounts and balances. I even thought that they are all for one radio, one plan!

I am going to dispute the two charges from January 5 and not pay them another cent. This is a real shame because I actually love having XM Radio, which is why I have been trying so hard to work with them. Much of my personal time was lost, plus I think we had an overdraft fee on our account due to their unauthorized, incorrect charges on Jan. 5. I don't expect to ever get that back.

I was told I could get my money back and I canceled over the phone. This was a lie. I never got my money back and on top of it, this customer service representative didn't even cancel my membership. After 2 months, the account restarted without my consent and I have been charged $164 in February 2010. I looked back and sure enough there was a charge in February 2009 also. When I called to try and straighten this out, I was either hung up on or sent to a "supervisor" who tells me I should have canceled online. I canceled on the phone and expect that to work just fine. I was lied to.

I never once received any written contract or terms or conditions in the mail. The salesperson was very straight forward, pay the onetime fee for one year. I decided not to renew for another year and expected them to cut off my service when I did not call to renew for another year. My service should have been cut off the end of Nov. 2009 but it wasn't until Feb. 2010 when they finally turned off my radio.

Today, I get a letter from EOS CCA collection agency on behalf of XM radio. I called immediately and was told XM radio has a policy that I must call them to cancel my subscription. I asked for a copy of this policy to be mailed to me because I was never told this and never received a copy of this policy in the mail. I was told to go to their website and look up their terms and conditions. I did and XM radio had posted an update for Jan. 2010 that the consumer must call to cancel or their subscription would be renewed automatically.

I am now thinking that I should have received this new/updated terms and conditions in writing (like any other company does when their terms change) but instead I read further and they state they have the right at any time to change their terms and conditions and it is the consumers responsibility to check their website frequently for notice of these changes. What if a consumer doesn't have access to a computer?

This is so unfair! If XM radio thinks it is acceptable to call me several times to get me to renew my subscription over the phone then it should only be fair that they call or write us when their terms change. It is not fair for two years to tell me over the phone that my subscription would be for one year only and then not notify us when they decide to change this oral contract except for a notice on their website. Why would any consumer be expected to check a company's website frequently for changes to their service contract?

Thank goodness for Discover Card. They got my money returned ($450). I thought it was over until today (2 years later). I noticed XM Radio had charged my account $44.79. Everyone watch your credit card bills! I think I will change my credit card number to be safe from them.

Today, March 1, 2010 I received a bill from a collection agency, EOS CCA, for $34.45. I called them and was put on hold. On the 2nd call, they disconnected. Finally on the 4th call, I spoke with a man who said I owe them this amount because I did not call back. I had to pay for the month that they did not cut my radio off. He asked me for a credit card number. I told him I would not give him any credit card. They are a bunch of crooks. Our credit has never had any bad reports and this could mess up our good credit.

It took 3 days and hours on the phone to finally get confirmation of a refund, the worst customer service experience of my 53 years! I am a 35-year veteran of terrestrial radio, and if my company would treat clients the way I was treated, I would be fired and my company would be out of business.

I have written e-mails and made telephone calls trying to relay my experiences to someone up the corporate ladder (including Mr. Mel K), but no response at all---still, I am going on 5 days later. Unacceptable. Needless to say, I am a former customer, and highly urge all to avoid this company (on the verge of bankruptcy) like the plague!

This is not legal, is it? Can they simply charge a credit card whatever value they wish, after a customer authorizes a lower charge on the phone? Their proposed resolution in my case: to refund part of the unauthorized taxes/fees they never quoted me. I cancelled immediately. I hope they are held responsible, as XM/Sirius seems to engage in this fraud regularly.

On May 18th, 2009 I receive a call from customer service about renewing my account. This seemed fairly soon, and I explained that I had received a lay-off from my job and couldn't afford Sirius radio any longer. Quite honestly, it is pretty expensive for the quality of service you get. Each time we passed a car on the highway, the other car's radio station would over power our Sirius station for quite a long period of time. If I am paying that kind of money for a service, it should be without fault. And I should not have to fork over even more dollars to buy some kind of "booster" to keep the signal clear that should be included with the module. Anyway, the customer service agent offered a discounted price for 6 months subscription, $42.11 for 6 more months. So I thought, okay, we'll keep it for another 6 months.

Given that my first $98.88 was good through August. Then I calculated that my service should roll well into the next year or even with Sirius' bad math at least to end of year, right? Towards the end of November 2009, I began receiving bills stating that I owed $98 again for another 6 months, so I called customer service and tried to explain to them that this cannot be correct. I went through everything I stated above, but still to no avail. They were absolutely positive that I would have to pay another $98 to continue my service. I asked to speak to a manager. The manager came on the phone and in the most condescending and rude manner told me there was nothing he could do. I owed it and if I wanted to continue my service I better pay it or be cut off. I told him to cancel it, that I would not be talked to like that.

He transferred me to the "cancellation department". A woman in the "cancellation department" told me that they hated to lose our business and would we reconsider for discounted amount. Incredible! I couldn't believe that I had just been treated like ** by a so-called "manager" and now I have the "cancellation department" offering to keep my business. I explained to her that it was a little too late for that. The damage had been done. That should have been what the so-called manager tried to do—retain a customer. I asked her to cancel it and I would never be using Sirius again!

Thinking that would be the end of it the end of December 2009 I receive another bill for $32.01. Okay, I guess I must owe this due to my radio service not being interrupted immediately. I mailed a check for $32.01. February 2010, I receive another bill for $37.01. They have tacked on "tacky" late fee of $5.00. I immediately called customer service and explained that I paid the bill and Sirius had most definitely cashed my check. What is the problem now? Customer service agent put me on hold to check with the "payment department". After being on hold, he returned and explained that Sirius "had 'written off' the $32.01 off on the 22nd of month and my payment came in on the 25th. So the "payment department" says I must pay the $3.58 left from the late fee or it will be sent over to collections. Again, I asked to speak with manager. I am on hold while he locates a manager.

Customer service rep returns to say his manager approved to credit the $3.58. Once again, he asked me to hold to take off of the "collections list". Immediately a manager named Susan came on the line and explained that she cannot reverse the $3.58 going to collections due to how their system works. She advised me to send in the $3.58; otherwise, this would go to collections. She went on to advise me to write a letter expressing my complaint. I also explained to Susan that the "notes" in their system does not clearly reflect my reason for cancellation; in fact, it wasn't even close. What good do system "notes" do if they are not accurate?

How do they "write off" the balance owed and then when you finally send a check, you are back on the hook for a late fee that is unfair? It isn't even about the $3.58—it's the principle. It's the tacky, rude, very impersonal way Sirius radio does business. The fact that Sirius allows their management to be rude to customers is inexcusable. It really is no wonder that Sirius about went under and had to merge with XM and it’s no surprise that Sirius stock is at $1.09. I do not feel that Sirius treated me fairly or addressed any of my concerns. I cannot believe that a collection agency would even look at $3.58. Corporate business has clearly forgotten how they came to be and who got them there. They are only after the almighty dollar or dime—there is no such thing as customer service any longer. Please be assured that I will be forwarding this letter of complaint on to your corporate office as well as the BBB and Consumer Affairs.

Secondly, they called me persistently and consistently telling me that they had a trial offer for me for 3 months. I agreed to the charge, they billed me and I paid. Shortly afterwards I purchased a new car and with the new car purchased I got a trial XM period. I called XM to transfer my services and they told me that I would still get the trial offer with my new car, and the services that were paid for would be transferred to the new vehicle after the trial offer was over. When my trial offer was over for the new car, they turned my services off. I called in regards to my services that should have been transferred and after talking to 3 different departments, they finally agreed to turn my services back on in December. After talking to the last rep, who told me I should have services until March,

I received a phone call consistently everyday at home and work regarding signing up for a 6-month to one-year contract. I repeatedly told each rep that I currently had services and that I wasn't interested. When I spoke to the last rep, who called my job, she told me that she didn't have the information from the other 5 calls and that I needed to call another department to get them to stop calling my job. I had asked her 5 times to take my work number off her list. And this is the only reason I stopped getting phone calls from them. Lastly, I just received another unauthorized bill from XM again today for the same services I've paid for. Long story short, I'm so tired of debating with them that I told them to turn my services off and $0 the balance out and Elizabeth agreed.

The operator could not answer my question and while I was waiting for him to speak, the phone clicked. The dumb *** actually transferred me to someone else without even telling me. I went through my whole issue again and this agent was no better. I ended up hanging up. I am completely fed up with the incompetence at Sirius. They are more than able to bill you, but anything more, good luck. I would tell anyone I could to do business with another company, but since the merger they now have a monopoly on SAT Radio.

At that time, I questioned the incentive for the XM Sirius to fix this problem for there was no where else for me to go, so why would they reduce their income by $44.45 times the number of people in this same predicament. No answer was given me. Now a year later, I just today opened my bill for XM Radio. It reminded me, that no one called me as requested once XM Sirius got their billing combined, hence again, why would they?

I was on the phone with XM Radio located Southeast Asia and the girl kept talking in circles, telling me I had to call Sirius. I was pretty upset with the impending solution, which was no solution except for us paying the $142.45 for each vehicle. She hung up on me. I called Sirius and though the girl was polite, her solution was for me to buy a device for $129.99 (but for a limited time $29.99) that I plug into my cigarette lighter in order to receive the Sirius programing through the XM signal. Great, just what I need, something to be stolen from my car.

My broken window will cost far more that the device or the $44.45, I am attempting to rightfully receive because the are 1 company now. Now, I am not technical, but wouldn't it be easier for everyone involved to link the bills and the renewal dates and offer a multi-car discount. I once again pointed out today to each of the representatives that there is absolutely no incentive for XM Sirius to merge anything except of course their stock price. Disgusted. Stuck paying additional $44.45 a year for subscription because XM Sirius will not link bills offering multi-car discount to individual former XM Radio and Sirius subscribers. This is obviously a class action suit. Ridiculous!

The XM representative told me each time I called that my account was closed and I had no balance due. The latest call I made today (February 19, 2010) after receiving yet another collection call. They told me my account was now closed and that I had no balance due. We'll see.

Do not even consider signing up with Sirius XM! They are totally unethical! And if you are trying to get out of a current contract with them, be aware that canceling ahead of the final date does not work. The fine print in their contracts require that you call them on the last date of your currently paid-through time period in order to prevent them from charging you for the next period.

Sleazy, sleazy. Just say no! XM is the worst company I've ever dealt with. For the first time ever in my life, I've had my name turned over to a collection agency.

In Jan 2010, I got a phone call from XM saying they are sending me the credit of $296.11. That was five weeks ago and nothing. No credit on my account, no check in the mail. When I called, I got people who don't understand the problem. They told me I have no account and no credit card information on file and when I asked for supervisor, I got cut off after waiting for 45 minutes without speaking to anyone. I last wrote again on Feb 2 to PO Box xxx, Detroit, MI and have heard nothing.

In February, I receive a collections notice from EOS-CCA for $38.70 from XM Radio. At the time, I called. They said my subscription was cancelled. I called XM account management; they said I owed $25.70 for service through February, which is 2 months after my cancellation.

A few weeks ago, I received a bill in the mail from Sirius for $2.50. When I called to inquire about the charge, I was told it was a statement fee for the transfer I recently made. When I explained I wasn't charged for the transfer, I was then told that I was being charged the $75 transfer fee. I explained the situation to the customer service rep, and her response was that their notes stated the last rep I spoke with put in her notes that she informed me of the transfer fee and that it was in their Terms & Conditions. I then asked to speak to her manager. The manager proceeded to tell me basically the same information & that they could not remove the fee b/c it was in the terms & conditions. I explained again what the rep said in my initially conversation and asked him to go back and listen to the conversation of her telling me there was no fee. He proceeded to tell me that they do not record their conversations and he would not remove the fee.

I then sent an email to Sirius letting them know that I understand that they may have these Terms and Conditions. However, I did not have those when I called and that I relied on their employee to provide me with accurate information so I could make the correct decision. I would not have transferred the service from my portable device to the car if I was going to be charge this ridiculous fee.

Once again, their employee informed me that there would be no charge to transfer the service from the handheld to the car. I even repeated this information to her & she said that was correct. She said the only time I would be charged the $75 was if I transferred the service again to another car. She said since the service was being transferred from the handheld, there was no charge.

The Sirius employee made a mistake and it appears she realized this and then tried to go back and charge me the transfer fee after I hung up the phone with her. This is an unethical and deceptive business practice.

I have been happy with the Sirius service and trusted this company enough to pay for a lifetime subscription. I am outraged that Sirius has the audacity to treat me like this and will not look into the situation with the employee involved in the matter. I find it extremely hard to believe that they do not record the conversations their employees have with their customers, as I find it very hard to believe this has not happened more than once. I asked again today for them to remove all fees charged to my account, as I would not have transferred the service if I was going to be charged this fee. I feel I have done all that I can and have explained the situation enough for them to correct this. I also feel that they do not care to correct this b/c they know I've paid for the lifetime subscription and I will be the one out the money I've paid for the service.

The contract problem has been completely resolved. I have only one subscription now. I was given the radio that I had misordered at no cost. The representative has given me her personal phone number to contact her for an RMA number to return the incorrect radio when it arrives. The representative did an excellent job of turning a very negative situation into a positive one. It is quite obvious that at the corporate level, Sirius Radio cares very much that the customer has a positive experience and that they will do anything it takes to help. Well done.

Then on Feb. 11 '10, I received a past due balance from EOSCCA in the mail for $43.14. I talked to them with no help but for me to call XM. I called XM and and got no help from them. I just need to pay. I think it's funny how I agree to pay for a six-month trial and pay with my card then a month after it runs out I owe $43.14 for a service that cost $12.95. And the best part is how I paid with a card but I am being charge two times for $2 each for an invoice that I did not received just any way to get a little for cash out of me. Well, they can threaten me all they want. I will not pay for more then the six months that I agreed to on the phone.

Be very careful when dealing with Sirius phone personnel. They seem to be in foreign countries, and have, based upon my past experiences, very limited grasp of request made in American English. I had to contact supervisors on almost every call, and have found only one that comprehended what I was requesting. Given a choice, which there is no option currently, I would never deal with Sirius again. Their customer service personnel are incompetent, rude, and appear to be borderline illiterate. They also appear to enjoy the fact that they are anonymous, and realize that we as customer can do nothing that will affect their performance.

I have two accounts, but I only need one. I have a radio on the way I can't use for what I ordered it for, and I am going to be paying over $30 for something I didn't want. I made a simple mistake and misspoke. I accept that getting the wrong radio is my fault, and I realize I can return it when it arrives for the proper radio, but I did not agree to a new contract at any point, and do not want a new contract.

They never contacted me to tell me they were sending me to a collection agency. They had my phone number since the sales people kept calling me back to renew, but the collection people never called to tell me I was past due. They did pass my phone number to the collection agency since they used it to call me. They also insisted that a message appeared on my radio telling me my account was past due. I know I would have seen such a message. I know they are desperate since subscriptions are low but they just lost a customer for life. I was just starting to regret not having the service and thinking about asking a birthday present to turn it back on when the collection agency called me.

The call frequency is at least 3 calls a week. This week, it was 1 call yesterday and 1 call today. Please tell me, how we can stop these harassing calls? We have been on the "No call list" for a long time now, but that has not stopped them. My wife is nearly 70 years old and could have been seriously hurt that night the late call came in. Thank you.

However, on Feb 1, 2010, I received a statement from XM that I owed them $52.03. I called XM again, this time, they said that I had not terminated the account. When I pointed out that my service was terminated in June, they then said that my wife had reactivated my account in November '09. My wife has not called XM, Sirius, or any other satellite provider in her life. Besides, this is my company car, and my wife does not have access to my credit card or my car.

Since XM can't tell if I had listen to Satellite Radio during that time (they assume I did), they refuse to take the charge out. I asked to speak to the complaints department, they said it did exist. The only recourse was to issue a dispute in writing to their billing department. I told them, I'll make a copy to the FCC, and BBB about this.

In January, I received a bill from a collection service saying that I owed them 35.82. Apparently, they claim that I didn't let them know in time that I didn't want their service. They claim that when I purchased the new car that I agreed to apparently a lifetime commitment to their service. These types of business practices should not be legal. I am prepared to join a class action lawsuit.

May I also suggest that a senior executive roll up his/her sleeves and get this practice corrected quickly? I am a retired CIO of a fortune 500 company and I am sending this suggestion to you in good faith that you will look into this matter and correct it for all of us consumers who need your immediate involvement. If you do not respond, I will forward this to the national news networks suggesting they look into this problem, as well as forward a letter to all State's Attorney Generals, and subsequently I may investigate the potential of a class action suit. I am confident, however, that none of these measures will be necessary once you realize the magnitude of this problem and the damage already being done daily as the problem goes unresolved. Thank you for your time and attention."

I got a runaround, and after several very frustrating calls (and foreign-accented reps and supervisors) and in complete and utter frustration, I cancelled my own account as well. Amazingly, they seem to want a one-time payment that would be less than about 3 months of service more than they want my ongoing business for years to come!

He said that I would not have the service automatically renewed and that I would have to give them notification that I wanted to keep using the service by making a payment. I have made the payments for the last few periods but this time I decided not to continue paying for services. They decided to renew the service anyways and this led to the collection notification. The first person I spoke to today was a representative that kept telling me that there was no option to not automatically renew. They said I was wrong and the person I talked to before told me wrong information. After continually asking how I was responsible for the false information, they gave me and how they could justify the charge she continued to answer me the same. I asked to be transferred to the supervisor.

The supervisor also proved to be of no use because he just referenced the Subscriber Agreement and the fact that service is automatically renewed per that information. I told him that the person I talked to told me otherwise so I assumed he could do what he said. The supervisor told me I was wrong for believing him because I should have known he was wrong and that what was written in the agreement trumped any other conversations I had with XM. It did not help that the conversation I had was conveniently not annotated in their system and this again was my fault. He had no reasoning for me being responsible for them not properly documenting our discussion, but again this was my fault.

I gave up the fight to have the charges removed because he just continued to repeat the terms of the agreement as if that was the only thing he knew. I asked to get written documentation that my account was closed for good and I would no longer be charged and he directed me to the web to make a request using their contact form. I have not received that email yet. I have paid the collection agency to close the account and to avoid any damage to my credit. The collection agency said there would be no negative effects on my credit because I paid the account off today, but still that was $40 that I should not have paid for.

They also told me that the terms were read to me and they have it on tape. I asked them to produce that, since I would never have agreed to buy a lifetime subscription that I could only use for two more years, before I turned in my leased vehicle. They can't do that, since it never happened.

My new vehicle (exactly the same make & model as the old one) now has XM, so they can't / won't help me. The very nice, non-English speaking customer service representatives are all very sorry that they can't help me. I should have just continued as a monthly customer, as I was from the inception of Sirius, since it would have saved me over $100.

Oh, and by the way, never ask for a refund, because apparently their software is unable to process a refund. Money only seems to go into this company, but they are not using it to hire anyone who actually can or wants to actually help customers. You'll have to really want to contact them via email, as they will provide you the wrong email address to customer care. Intentional? Not sure.

I do know that I tried to send an email via the customer service portal on their website. Unfortunately, that form sends to a siriusxm extension, which does not work. Customer service provided me with @sirius.com, which does not work. I looked on their website and found @siriusradio.com. Guess what? Doesn't work.

I finally found the @sirius-radio address, but it is only listed if you want to advertise with them. This address does work: customercare@sirius-radio. I find it interesting that all addresses for them don't function, unless you are trying to provide them with revenue. Good luck on getting any actual customer service from them at any contact point.

After multiple emails back and forth and multiple phone calls, I still do not have my money refunded. They refused to put a supervisor on the phone. They refused to give me their corporate attorney information. Then they hung up on me. I want to know what legal action I can initiate. I want to know what publicity I can initiate. I do not want anyone else dealing with what I have had to deal with. Do not give XM Radio your credit card or banking information!

Additionally, I specifically told them not to put my account on automatic renewal, as I do not do that. When the contract was nearing maturity, they called my home and were told I would not be renewing the contract. It apparently renewed on an automatic basis, and now, they are billing me for $47.32, because they left the service on after being instructed not to and automatically renewed it when they did not have authority to do so.

Now, they are threatening to send it to a collection agency. I am furious with their dishonesty and trickery. They flat out lie to get business. I can't possibly be the only one this has happened to with this company.

So I called, I got this very pushy man who answered my questions very quickly followed by, "So, can I get your credit card number you'd like this charged to?". I repeatedly said, "Whoa. I have more questions". He would follow by offering bigger and better offers. He offered me "Everything Sirius" for $75 a year plus 3 months free. I specifically asked him if this included the Ophra radio. He asked me to hold, came back and said Yes it does! It means you get everything.

So I agreed, paid with our Discover card and also added the internet radio for $2.99 a month. Almost immediately I discovered that Sirius Everything isn't everything and it didn't include the Ophra radio. I called them, was put on hold forever, finally reached someone who just simply said, "Sorry, it doesn't include Ophra". I told them that wasn't good enough, I was promised that it did include it and I expected it. I was told sorry, there was nothing they could do. I asked to speak to someone else, but of course, no one else was available

I decided to write their customer service center to complain. All I got were letters "apologizing" for being misled by their customer service rep and assured they he had been "reprimanded" (sure he was). That was it. That was their apology. No offers, no making it right, nothing. I have written several times since then to complain, but I either get a "error" message saying my email cannot be delivered or no answer at all.

It's been almost a year and I won't be renewing, although, I am very worried that since they have my Discover card number, I'll find a charge on it for another year of service. On top of that, their "commercial free programming" is not commercial free. In fact, I'm listening to it right now and just listened to a commercial about ED. They've completely redone their lineup (I like the Sirius star channel the best) and it's very hard to find the programs I really like.

They used to repeat shows often so I could catch them at different times but now, apparently, you have to catch them one time a day, unless you want to listen to Rosie that is. She seems to be repeated continually and now they've even replaced the Sirius XM channel (that gave us a small sample of Ophra and repeated other programs we might have missed during the week) with Rosie all day long? I don't see Sirius being around much longer. But of course, I'm sure there will be a lot of unauthorized charges to people's charge cards until something is done about it.

Upon further investigation, I found out that they were billing us for two radios for over 6 months. It was my fault for not closely monitoring my statement. When asked what notes were written in their records, they claimed I called in June to cancel, my unit was broken, and that a new receiver was to be sent with a 2-month free service. There was no record of the cancellation, but they conveniently did not close the first account and opened a second account and billed us for both. This seems to be a common theme among the other complaints I've read.

Please look into the business practices of this crooked company. The public should be made aware of their dishonest practices. When I called, they offered to refund me the unused portion of my bill, but that was it. They claimed that they were unable to refund anything else despite the fact that it may have been their error. They were unapologetic and also tried to offer me more free months. I couldn't believe their insincerity and nonchalance. There must be a law to protect the innocent consumer. Please look into this! It was inconvenient to call and be on hold for so long and not to get anywhere with these people. For me, the extra money being charged was unfair.

I spent several hours arguing with more of these inept people in the Philippines trying to get the money refunded. They refused to transfer me to someone who spoke English. They had no authority to fix the problem, and could generally care less about my problem. After another hour of searching the internet, I found a number for their "executive department". The representative in the "executive department" took ownership of my problem and refunded the money. He then advised that the representatives in the Philippines have no real power to do anything other than listen to customer complaints. My original call to remove the lifetime subscription was a complete waste of time. Never again. Absolutely never again.

I cancelled my credit card to ensure these people can no longer help themselves to my money. XM is just another in a long list of large corporations who chose to destroy their customer base through outsourcing their call center. Meanwhile, upper management executives cannot figure out why they're losing customers and their company is in bankruptcy. How bad do things need to become before these people wake up? XM/Sirius started great. They had a great service. Clear Channel then filled many of their stations with commercials, XM raised their rates, outsourced their customer service, and now struggle to remain in business. Is it any wonder?

When my contract was up, I no longer used my XM and saw no need to reauthorize the charges. It was at some point later, I noticed XM was charging me $40 a quarter for the second radio. When a salesperson called me to renew again, I brought that to the attention of the salesperson and they said they would correct the error. I expected to see a credit of the $40 charged to me each quarter that would not the deal I agreed to with the original salesperson. I did expect to see the $20 charged to my card. With regard to the fact that XM elected to continue sending the signal to my receiver, as some scheme to keep me as a customer, that is/was an internal marketing decision to which I was not a party. They cannot even attempt to collect this and should be fined by the FTC for violating the law.

If they send me something I did not order (whether I used it or not is not material to the issue), it is against the law to attempt to collect money. They would have collected had I ordered same. Therefore, they are hereby noticed I do not owe this money. I further notice them to remove any deleterious comments they might have sent to any credit reporting companies or others requesting such comment. And further command them to cease and desist any efforts in this matter. By way of copy, I am sending this to the FTC for any actions they deem appropriate for these scurrilous activities.

This month, I turn on my boombox and get a message saying to call to subscribe?! I called and spoke to another representative I barely could understand and had to ask him to repeat himself a few times. Turns out the lifetime subscription was put onto the Stiletto. I told the rep that the prior rep made a mistake. I wouldn't have ordered the subscription on the Stiletto, since I only use it occasionally. I demanded the subscription be transferred, and I refused to pay the $75.00 fee. Threatening to cancel wasn't an option, since I've already paid the lifetime subscription. The problem with Sirius' customer service is they don't put anything in writing. They don't follow up with email correspondence, when requested to do so.

The rep told me he understood my frustration, and when I asked to speak to a supervisor, I was only put on hold. The rep returned to tell me he tried to waive the transfer fee, but couldn't. He suggested I purchase a boombox for the Stiletto 10. This call took over 30 minutes of my time. I was frustrated, angry and worried that Sirius would extort more money from my account, and I make it clear I did not want that. The rep said that my last payment installment on the lifetime membership is $91.00. I told him that is the last payment I want billed to my account, and I want a discount on the boombox, since this was a mistake on Sirius' part.

Again, I was put on hold and told I couldn't receive a discount. So now I only listen online. Listening online is a bummer, because all my family had access to the boombox, and my elderly mother doesn't understand how to get online to listen to Martha Stewart, and she wouldn't be able to see anything on the Stiletto panel. What a disappointment. This all happened last week, and as I check my bank account Sirius has withdrawn $2.99! Time to make another call. The economical damage is the rep suggested I purchase a boombox for the Stiletto 10, which cost $150.00. Once you've signed up for a lifetime membership, Sirius holds all the cards. You can't threaten with cancellation.

I have called approximately 6 times, only to be promised a refund within 30 days. The last person I talked to told me that the check was in the mail on December 23. Here, it is January 16, and there's still no refund. So now, I will contact my attorney, and try a lawsuit against them for false representation.

Upon calling Sirius, I was told that not only did we not order the home kit (lie) but we had opened a second account. Sure enough, there was a renewal fee for $164 auto charged to my card in addition to the other fees. I was told we would not be given the home kit and I would have to return the new radio if we wanted a refund. After several hours of arguing and finally threatening to cancel everything (the only way to get anywhere with them), I was told all money would be refunded and we could get what we want for a total of $189.

Today, as I was packing up the original radio to return (a requirement to getting what we wanted), the new radio came in addition to another one! I looked at my bank account and there were more charges totaling $490! I have now been on hold for an hour! Do yourself a favor, don't get Sirius. After my original radio broke, I didn't listen to this service for six months and didn't miss it a bit.

My two-year subscription for my vehicle and the $10 cost of the new radio were charged to my credit card that day. I received the radio a couple days later, and it was a piece of junk. So I never even took it out of the box and figured I lost the $10.

The day after I subscribed, my son lost his credit card, so I had to cancel that account. Three days later, I received an email from XM that they attempted to charge my credit card for a $45 subscription for the $10 radio they sold me but the account had been closed. And so, I needed to provide XM with another credit card number.

However, I never agreed to or authorized in any way for a 2nd subscription for the $10 radio! No mention of any 2nd subscription to activate the purchased $10 radio was ever made during the phone call to activate my car radio! XM Radio attempted to charge my credit card account another $45 without my authorization for a 2nd subscription. Many calls and emails to XM Listener Care ended in them continually being unreasonable and refusing to remove the charge from my XM account which has now been given to their Collections Department.

I have received over 20 phone calls and a dozen emails and several notices in the mail from XM attempting to collect this amount. Then I just received recently another invoice from their Collections Department for $187 with no explanation as to why the amount has gone from $45 to $187! I attempted to check my XM account online to see what the additional amount was for, and I could not access my XM account. XM just keeps adding charges to my XM account without any notice, reason, or my authorization!

This was the first that I even knew of this fee, much less that I owed it. So naturally I disputed the collection. I never received a bill by mail, by phone or by email. However, Sirius forwarded my phone number to the collection agency and they reached me on first contact. Sirius never tried to contact me. My complaint is that I never "canceled" my subscription. I told them that I didn't want to renew it and be billed again for the next year’s service. Now it has been reported to as an unpaid debt and will affect my credit rating. When I contacted Sirius, they informed me of the $75.00 cancelation fee within the first year. How else will you be able to not renew your subscription if it is automatically billed on your anniversary date if you do not contact them within the first year? It also says in their terms and conditions that:

"G. Cancellation: The term of your Subscription will automatically renew for additional terms of the same length as your initial Subscription Term or, at our option, on a month-to-month basis until you cancel the Service. You are responsible for payment of all outstanding balances accrued through that date. You must comply with all of these Terms of Service and this Site or we may cancel your Service."

My contention is that I did this as instructed under the terms. I chose not to renew and they now call that cancel. Also under there terms and conditions it states that:"1. Cancellation: You may cancel your Subscription at any time by notifying Customer Care. Your cancellation will become effective on your next subscription ‘cycle date,’ which is the next month anniversary of your initial activation date (i.e., if you activated your Subscription on January 15th and cancel on April 1st your Subscription will end on April 15th). A cancellation fee may apply."

I called them on October 6, 2009 to "not renew" or "cancel”, however they interpret that. My anniversary date would have been October 26, 2009. Then nothing, either cancel or not renew should not have taken place until October 26, 2009 based on their guidelines from above in the definition of cancellation. When I contacted Sirius, I was given the run around for an hour on the phone. The senior floor manager I spoke with last was rude and told me that Sirius could not do anything about my account being given to collection. He stated that it is not the responsibility of Sirius to inform me of this $75.00 bill by mail or by phone. I think that they tried to charge this to my credit card on file with them, which thankfully was expired by this time. Today, almost three months after cancellation is the first I ever knew that they claim I owe a bill to them. Sounds like a scam to me.

Either way, I should not have been charged an early cancellation fee of $75.00 by doing what is right. This company has many complaints of this nature as it appears they are out to get every penny they can from their customers. I would appreciate any help you can give me on this matter as I would like to protect myself and any others who could fall prey to this company.

Today, I received a letter from a collection agency named EOS CCA for XM Satellite Radio for a past due balance. I contacted XM who claims my account is zero, but they would be happy to renew my subscription. I asked about the collection agency and XM manager said they had no knowledge of the company and suggested this could be a scam. I believe the scam is XM Satellite Radio's attempt to make people believe they have a past due balance which prompts you to call them where they try to sell you their product. In the future, I will stick to my MP3 player and CD's. I am done with XM Satellite Radio and their services.

I don't recall receiving any other bill before the current one although they said the billing was for the last quarter. Why wouldn't I have received a bill? As far as I knew, the service ended and was shut off. I'm so sick of auto-renewing crap. It's such a trap. How are you supposed to remember that it's an auto-renewing situation 3+ years after the fact? And of course, when at first I went to the cancellations department, they magically offered to give me a better rate if I stayed. Come on people, just give us the better rates upfront. Howard Stern is certainly rich enough by now.