SiriusXM Satellite Radio Reviews

In November of 2005, my wife received as a gift, a XM radio. I signed up for 1 year subscription. As the one year was ending I got a couple calls about renewing and I told the saleswoman I was not going to renew. Then I got a bill in January of 2007 for $26.60. I did not pay it and then I started getting bills from "Collections-XM Satellite Radio", referring to my delinquent account.

On November of 2005 I received an XM radio with a one year subscription as a present. My subscription expired on November 2006. I called XM in December 06 when the radio was disconnected and they told me that the service was discontinued and my account was closed and that I could do whatever I want with the radio because it was mine.

My wife bought me an XM satalite radio receiver from Wal-Mart upon my return from Iraq in August 2006. We activated the radio using a debit card from my bank account. During this activation process, I carefully read the small print on the website, and found that I could opt for automatic withdrawl from my credit card upon my 3 months expiration, all I would have to do is print a form, and mail it in, authorizing them to make the withdrawl. I gleefully opted not to do this. Three months later, we look on our online banking site, and see that we have a $41 charge to our credit card from XM for 3 more months service. I called XM radio, I talked to a woman who convinces me to accept 3 months of free service, along with a $50 credit to my credit card to be seen in 24-72 hours, after that, she took my credit card off the account, so that it wouldn't be charged again. That was November 10th, 06. 5 days later, I call XM again because I have not seen the promised $50 credit to my account. I talk to 3 different people. I told them I want to close my account for good and I want my money back. They said they can close my account, but since I took my credit card off the account and went to invoice billing, they would have to mail me a check and I should recieve that check in 3-5 weeks, a manager then makes a PROBLEM REPORT on my account. That was November 15, 06. After a month, I call again and talk to someone, who tells me that it will actually take 5-7 BUSINESS weeks. I angrily ask to speak with a manager, and after being put on hold for 15 minutes, I explain my situation, and ask what they can do. He tells me I need to keep waiting for my check to arrive. I ask him if XM is going to send it to my house and how long it will take. He tells me the check is first sent to corporate and they can't rush corporate. I remove the radio from my car. This was December 16, 06. I check the mail eagerly for a few more weeks expecting to hear something from XM. Nothing. I call yet again, on February 10th or so, and was told by the rep that I was already mailed a check for $15 and they would mail me out the rest real soon. I told them that I hadn't received ANYTHING from XM in any shape or form. A manager submits a third PROBLEM REPORT on my account. Feb 25th 2007 I make an offer on a house and it is accepted. I want to call XM and see if I can solve this problem and I speak with the floor manager, who informs me that me account is STILL ACTIVE and that I actually owe a balance of $16. I inform him that this is UNACCEPTABLE, because I specifically asked for the radio to be cut off and the account terminated 3 and a half months earlier. I am then forwarded. After explaining my situation to Peter, I'm forwarded AGAIN. At this point I'm so flustered that I actually have to pull my car off the freeway to continue talking. I am informed that XM has ALREADY refunded me $50 as CREDIT toward my account 3 months ago, and tells me that I need to stop using my radio and cancel my account. He promises me that the checks will be sent out and reach me promptly. They put me on hold for 18 minutes, and comes back telling me he talked to his supervisor, and that his supervisor has APPROVED a full refund, but that XM can ONLY refund the money the way they took it out, and that he would have to put my credit card BACK onto the account and refund the money in 24-72 hours. Hesitantly, I gave him the Credit Card Number, and he actually gave me a confirmation number. That was Yesterday. No sign of it yet, but I'll keep looking...

I sold my XM-equipped car 3 months ago. I called XM on at least three separate occasions to cancel service. During these calls I was endlessly re-routed, placed on hold for long periods of time, or disconnected. Eventually I called American Express to explain the problem and asked them to deny future payment to XM.

My S50 quit working about 3 weeks ago. This is my 2nd sirius radio in just over 2 years. Both models lasted just over 12 months, which put them out of the warranty by mere days. My first radio was about $200 and the S50 set me back about $430.

I was enjoying my free three months in my new car and decided to subscribe. Two days before the free service was scheduled to end and the billed portion to begin...it stopped working. As it turned out, someone named "Christopher" had called and had the service transferred to another radio. I don't know anyone named Christopher and was aghast that someone could just call and transfer my account. Not to mention the fact that I have no idea what information these people might have given out to anyone who calls up with the radio ID.

I purchased the Sirius Sportster understanding that it was $12.95/month for service. When I tried to activate service online, at the last step and activation fee of $5.00 was tacked into the bill and only three month subscriptions or longer were available. The online activation failed. After calling the 1-888-539-7474, I was placed on hold for 15 minutes and the person who was the activation person took me through the same activation process and at the very end, spoke very fast about a $15.00 activation fee. This hidden fee for such poor service was unacceptable. I canceled service and return the radio. Hidden fees and undisclosed fees - isn't this illegal?

My XM Radio was automatically re-newed with out my knowledge. When I subscribed, I wasn't informed that I had to call to cancel service. I received a statement in the mail, not saying I owed any money, but for another year's subscription. My gut told me to call and make sure that there was no outstanding balance (I haven't used my radio for at least 4 months). I was told that it was renewed and that I would have to pay for the past few months.

Due to breaking my XM radio, I went on line to buy a new one to replace it. At the same time, since it was coincidently about a year since I became a first time customer, I renewed for the year. Buying online was quicker than the first retail shop experience but..the radio I received was defective. I worked with customer service right after getting. We could not get it to work. I then was given a return authorization number and address. I shipped on my dime back to XM to the return address provided. Got my proof of delivery from UPS 2 days later. Bought on 11-14-06, return received 11-21-06.

My 2005 Acura came with three months of free XM service. The service is definitely not commercial free or worth $12.95/month to me, so at the end of the three month period, I decided not to renew my subscription. XM representatives contacted me for several months and in late 2005, I agreed to reactivate the subscription at a reduced rate (around $65 for 12 months of service). At no time did I receive a paper bill, welcome kit, account agreement, or any similar information from XM about my account or their services.

I had bought 4 Sirius radios for Christmas. In activating them I had problems with three of them and the other one I never gave out as I was getting nowhere with Sirius. First I was talked down to and told I had to buy additional equipment for my portable system to work. Since I was getting no where, I decided to cancel my service.

Sirius does not tell you your account will be charged a yearly fee, it just puts it on your credit card.

We bought service for one year but chose not to renew. 3 months after the subscription ran out we received bill. We called and they said they would close the issue. 3 months later we got another bill. 1 month later got another bill. We called again. 1 month later we got a letter saying they were going to send the matter to a 3rd party collection. 3 weeks later we get a phone call saying we still owe. Every time we called they said the matter was closed. How do we make them leave us alone?

Sirius Satellite company offers a lifetime membership but the company is not clear in their advertising that the lifetime membership is for the radio. If your radio breaks or if you want to purchase another radio it costs $75 for each transfer of the membership (and only up to 3 transfers). This membership is a ridiculous proposition since many people have had problems with the operation of various radios.

One year ago I called XM Satellite Radio and ordered one year of their services that I pre-paid with a bank debit card. This subscription was a Christmas gift to a young family member. The intention was one year of service as a gift, not an obligation for a lifetime. This year on the one year date they recharged my card for another year in advance. I immediately called to complain and demand my money back. I spoke to a telemarketer in Jamaica who said my money would be refunded and she offered me three months of free service.

This is an update to my first complaint. I changed credit cards and contacted Sirius with the updated information. The following day the unit quit and displayed Call for subscription. I did so and found that the unit had frozen on the last channel playing when the signal was cut.The rep informed me that the receiver was damaged and needed to be replaced. I have the original purchase copy dated Dec. 8th 2005 and the manufacturers warranty is one year. Todays date was Dec. 14th 2006. The rep informed me that there would be no warranty as it was one year only and we were past it. BY 6 freakin days ???!!!!

They claim commercial free radio but they promote their own channels and events all the time on the music channels. They had a 30 second commercial on their 60's music channel promoting a new basketball channel and then they promote a concert. These are commercials, they are not uninterrupted music. They are misleading consumers about their service and having more and more of these self promotions every week.

I recently had a bad experience with those lovely people at XM. It started with them calling me repeatedly to renew a subscription which I had already renewed (for a full year) months ago. This went on for about 2 weeks. I finally asked them to acknowledge the year's payment I had made and take me off of their call list forever. They did......or so I thought. Today, while perusing through my bank account, I came across a charge which occurred last week for $26.36 from guess who - XM. I called them and asked what I was being charged for and to my suprise, I was being charged a quarterly payment!!!

I applied for a rebate 9 months ago and have not received it yet. I have called on a number of different ocassions and during my last conversation was told that I would receive my check within 10 days. I have not recieved it yet. I have called and left messages and not received any type of response.

The equipment is crap. The DC plug as well all other wires including the antenna are of the cheapest quality. I am presently waiting for a statement history from my Bank as I was certain that I had paid for a full year but have been billed monthly as well. This has yet to be proven but I am 99% convinced that thishas taken place. When the Canadian network came on stream all the accounts that were originally set up in the US were transfered to Canada. I spent countless hours on the phone attempting to have someone look into this billing question an some snotty female rep pretty much told me that I did'nt exist is the system.

When my wife and I bought our new GM vehicle, it came with a 3 month trial to XM Radio. First, it is not commercial free but I still liked it so we paid for a full years service. Now I regret getting involved with them at all! We started getting a bill for $26.21 and no explanation as to what it was for. When we contacted them, they would politely tell us the mistake must be on there end. Then we would receive the harassing phone calls at all hours of the day, 5:00 a.m. to 9:00 p.m. demanding payment.

In April of 2003 I purchased a Sirius Satellite radio for my truck. I activated the radio and paid in advance for a 6 month trial subscription. Within 2 months I began receiving e-mails and phone messages at home and at work demanding the new effective date of my credit card which expired in June. I politely explained that they did not need this information as I had prepaid for 6 months and I had not decided yet whether or not to continue the service. The calls and e-mails continued and became increasingly aggressive and demanding to the point that I told Sirius both verbally and via an e-mail that I was discontinuing service at the end of my 6 month prepaid subscription.

On October 31, 2005 my car was broken into and among other items my radio was stolen. I called and Sirius Customer Support and informed them of the theft and asked to cancel my service. I was asked if I was planning to by another radio in the next two months. I said NO, but I might buy one AFTER I get my tax returns. This would be at least three months away. In February 2006 my account began to be debited for service again. I unfortunately did not notice the charges until I had been charged three times. This was my fault for not paying closer attention.

When activating my Sirius Radio, the customer service representative told me to unplug wires and plug them back in. When I did this about 5 seconds later my radio began to smoke. I have been trying for the past four weeks to get through to their warrenty department for a replacement due to their faulty advice. I have spent forty minutes at a time numerous times waiting before I give up. All the other Sirius phone numbers have no solution for me, but keep calling the warrenty dept. and try to get through. Basically useless.

XM Radio is a joke. 100% commercial free? Bull!#$*. I tried it after listening to a friends radio. Right away noticed the commercials but the real problems started when they sent me a bill 5 AFTER I'd paid for a one year period. I called to inquire what the bill was for but the Mexican I spoke to could barely even speak English let alone read his script. He pretended not hear me when I requested to speak to a supervisor.

My S50 Radio is useless. I have been on hold with the waranty group at Sirius for hours. The warenty states repair or replace. I can not get either.

I purchased a gift card for my brother from the XM website on August 27th. No where on the website did it say that the recipient would have to sign for the delivery. If that were the case, I never would have purchased it, as I know my brother is never home during the day. After a month had passed without my brother receiving the card, I called XM and they told me that their information said the card had been shipped, but since there was no one to sign for the package, it had gone back to the warehouse.

When I bought my new GM vehicle it came with XM Radio. After the initial trial package expired I did not renew the service. XM Radio is by no means commercial free radio. XM trying to regain my interest sent me a promotion offering three months of service at a cost of sixteen dollars and change. I called and accepted the offer authorizing the THREE MONTH offer at the sixteen dollar rate. I paid for the service via debit card. That was in April. I soon stopped listening to XM, I could'nt stand all the commercials, why pay to listen to them. I later sold my vehicle and while doing so pushed my on-star system to make notification. I told the on-star advisor to dicontinue all services affiliated with it which includes the on-star security, XM radio and the intergrated phone. Now in November I get a bill from XM radio saying I owe them $32.98 for service AFTER the three month promotion I agreed to.

I am very upset with your company and DEMAND that my bank account be refunded. I received a gift card in March of 2006 for service with your company so I logged on to your website to activate an XM receiver. The service was turned off in June of 2006 for non-payment. I assumed that once the gift card was used service would end I didn't plan on keeping your service.

Original radio broke in aug 06. filed a warrantly claim. was sent a refurbished radio in oct. well refurb radio does not work correctly. i called the warranty dept and spoke to numerous customer service reps about a new radio. said i would receive a new radio, never did. I ask to speak to a supervisor that is on the floor and nobody is available. i know that i am getting the run around i do not feel that my voice is being heard. this has been going on since aug 06. You call the warranty dept and you literally wait on hold from the shortest time of 43 min to the longest of 1 hour and 30 mins. unacceptable.

I can't fathom why anyone would pay for satellite radio and why investors would buy stock in it. Consider the following: I have been listening to XM radio in a friend's car and had a free trial period in one of my GM vehicles that had a factory installed XM radio. Commercial free - well almost. Too bad one has to listen to the self serving plugs and jingles some XM radio stations put in for themselves. To me, pay radio is commercial free. Language - this retired citizen who may have his grandchildren with him does not want to happen upon the F word or any other bad words while scanning channels on the XM band. The 50's, 60's & 70's channels (our era of music) plays a lot of the original oldies and a lot of copy cat, not so original, and never heard of stuff.

I bought a new car in July that came with XM Radio 3 month free trial period. After my trial period ended I decided to purchase a year of service.

I purchased two S50 model radios in December of 2005. For no apparent reason one of them stopped working at the end of June. After numerous phone calls I was able to file a claim with Sirius. They told me to send the unit back in and they would exchange it for another. I mailed the unit in on June 29, 2006 and waited a few weeks for a response. I didn't receive one so I called around July 15th and was told by the claims dept. that the unit was on back order until the middle of August. I called the middle of August and was told they were still on back order and that it would be some time within the next few weeks. I called again around the beginning of September and was told it would be sent to me around September 20th. On September 25th I called again and that is when they finally told me that they weren't exactly sure when I would be receiving it because they are trying to improve the product to ensure that it won't break again. In the meantime the 2nd unit has now stopped working.

Renewal was automatically done and I was never given a choice of renewal options. Ive been a subscriber for 3 going on 4 years.

In June 2006, we purchased a Sirius S50 radio from Best Buy for $300. It had a $100 rebate with it, which said allow 8 weeks to process. We mailed it on June 29, 2006, and today is October 19, 2006, and we still have no rebate. We have called customer service at least 8 times on this issue, and each time you get a different answer. We have been told that it has been processed, it has not been processed, it has been approved, not approved, mailed/not mailed, etc. I am starting to think we will never see this rebate.

I am a huge Stern fan, but even I am disappointed in his relationship with sirius. They have no customer service to speak of, the equipment seems to breakdown at all times, and the so-called deals they offer only apply to the one receiver you purchase. When that one breaks down (and it will) you then must pay to get a new subscription.

We have subscribed to XM radio since July 2005. When we installed the service on line, we had trouble so we called the support line who handled everything and assured us "No worrries". No worries - they have been charging us for two units since then!

I purchased a Sirius Sportster on December 31, 2005, with the date clearly marked on the receipt, as the promotion running at the time was a $50 rebate if the radio was purchased before January 1, 2006. When I mailed my rebate form in, I received a postcard response indicating I was not eligible for the rebate because the purchase had to be made between January 1, 2006 and I believe the end of February (completely contrary to my understanding of the promotion, but I chalked it up to human error on my part).

I bought a Sirius S-50 in July and it malfunctioned. All I get is emails saying they are sorry, there is a back order problem, etc., and so my warranty is not being honored. This really angers me. What can I do?

On August 23 of this year I purchased a Sirius Sportster Replay radio. I paid the $15.00 + tax activation fee and the $12.99 + tax per month subscription fee. My radio worked for about 10 days ad died.I have been playing musical telephone with their warranty dept since then. I have mailed in my old radio as they have asked and still nothing.They were supposed to mail me a new one 10 days ago and that has been over 2 weeks ago. Meawhile they continue to take out the monthly subscription fee.

I prepaid for my year of XM radio in my car for around $150. After selling my vehicle I received a bill for twenty some odd dollars. After calling and advising XM radio I had sold the car they said not to worry about the bill it was a mistake. Well the bills continued to come and finally I spoke with a customer care person who I could actually understand that clarified the situation. They don't tell you that you have to cancel your subscription after the prepaid runs out....they just keep billing you month by month at an elevated price.

I puchased the S50 radio, both car kit and expensive executive stereo system home docking kit from Sirius. The unit quit working. I have called their tech support people three times and they tell me that it is defective. I then was referred to customer service warranty department. I finally got through to them today after trying over 12 times and being put on hold for up to two hours and giving up.

I received an email for a free radio with the purchase of a home kit at 39.95 and purchase of a minumum 6 month subscription at 8:02 pm on 8/24/2006. I called the company to purchase this item and was told it was sold out but I could purchase aunit for 99.95 instead. I feel this is a bait and switch type sales ad and was treated rudely by the manager on duty.

I purchased the sportster replay and the starmate, both of which have proven to be no less than junk. Sirius, of course, put me through the steps to try and improve my service but all attempts where a waste of time. The warranty department says they are out of receivers and have no idea when they will be back in stock. Funny, because I continue to see them for sale in stores.

Product is useless, the reception is lousy at best, completely useless quite often. The website(s) do nothing but offer stupid solutions as to where one should aim the antenna. EVERYONE I know that has (had) Sirius complains of the same thing. XM isnt an option because I bought Sirius only for Stern; who I guess could care less about his fans while he rolls in his $100 million a year. Calling by phone is useless, and designed to cause one to become frustrated and give up. I am going to try for a refund for my radio and the 7 months of (non) service I have received, but I doubt anything will come of it- from what I know of the numerous internet stories. It is because of ONLY his millions of fans that Howard Stern is rich beyond imaginable, he should also be held accountable since he certainly has massive power/influence over the execs. at Sirius.

We had three XM radios; when I called customer service about a problem, the customer service rep said that we were paying for five radios, and had been for almost nine months! Because of this, I canceled my account in April, but continued to be billed in May and June! I've filed complaints with the attorneys general in Michigan, Maryland, and NC, and I will continue to file complaints with every state in the union until I'm refunded my money. I will NEVER have XM radio again, and have advised all my friends to avoid them like the plague.

On June 15th, I purchased 2 xm roady's from an xm radio phone representative for $29, a Father's Day special offer. The following day, only one roady arrived by FedEx with an invoice that indicated a purchase of only 1 roady for $29.

When I purchased each of the two satellite units it promised a $50.00 rebate for each. I filled out the forms exactly like they said and I have yet to receive a dime. I'm sure they will say somehow I didn't fill out the forms correctly but I bet if you check into it, they barely ever give back the rebate. I live paycheck to paycheck. While $100.00 will not buy much, I think it is unfair.

I have repeatedly asked Sirius to notify me before renewing my service for another year. This is their reply. Thank you for taking the time to contact Sirius in regard to your credited card being automatically charged for the yearly subscription. We are here to help! Keith, we understand you frustrated. We have reviewed your account. We have notes that state that you contact Sirius on May 30, 2005 requesting that you get a notice when the account was due for renewal. We did inform you that we were not able to offer that service. In order for Sirius to send a notice to you when the account was up for renewal, you would have had to been on a invoice billing."

I got Sirius radio as a gift from my boss for my birthday, that was in January. I think they should change their name to Sirius Static. I placed the receiver in every possible place in my car, including out my sunroof, besides the wires taking up most of my front seat I got static 70% of the time. I dismantled the product about 3 weeks ago and have rejoined the mundane and repetitive world of free radio. Though I hear the same songs over again, at least I can hear them. Hopefully Sirius will get more serious about the product, as long as they don't install more cancer causing towers.

My XM radio was stolen from my car in December. I ordered a replacement radio from their "Retention Team" which they connected me to in early February. I was told as an XM customer I was eligible for "reduced rates" on "selected styles" of radios. I placed an order and waited. Six weeks later I called to find out the status of this order and was told that it had never been processed because "the system must have been down" that day. I went through the order process AGAIN, hung up the phone, and realized I ordered the wrong radio.

I purchased a Sirius S50 satellite radio on 2/18 and by 2/21 I spent over 6 hours on the phone with tech support. The system keeps freezing up and cannot acquire a signal without me calling tech support. It cost over $500 to have this system installed. MY POINT: THE SIRIUS S50 IS A TOTAL PIECE OF JUNK AND THE WORST PIECE OF ELECTRONIC EQUIPMENT I EVER PURCHASED. The reviews on the internet are horrible: it does not work in the car, office, home, or as a mobile satellite transmitter in the gym/on the go. Total false advertisement. Customer service and tech support were useless and could care less.

I purchased an xmradio receiver on 12/20/2005 online. A day later I canceled this purchase and received confirmation via email of the cancellation. A few days later xmradio charged my credit card and shipped the item to me, overdrawing my account. I sent the unit back at my own expense, have confirmation from both the usps and xmradio that they have received the unit, but cannot get them to issue a refund.

My fiancee and I have had an XM Radio subscription for over two years. During the past holiday season we bought our third and fourth XM radios from the XM Radio website, xmradio.com. When I registered the first of the two radios for activation online, I was routed to a page containing a warning about defective batteries in both the Tao XM2Go radio and the Delphi MiFi radios we had purchased, and in another XM radio manufactured by Pioneer.

SIRIUS Satelite Radio must be in SERIOUS trouble. I opened my email to find that they are billing me $157.45 for a service I did not order. I called the "Customer Care" which should be relabeled "Sirius Care" and spoke with "Joel". I explained calmly that I did not order their service. I gave him the account number that they set up for me. He then asked for my credit card information which I flatly refused to give. He then stated that there was "nothing he could do" without this information. At this point I asked to speak to a supervisor. He responded that he could not do that. I continued to ask for a supervisor and after about a minute or so of talking over me he said he would transfer me. A couple of minutes later Joel is back on the line. I finally repeated over and over to speak with a supervisor.

I received a email from sirius stating the starmate replay was 39.99 after mail in rebate and subscription. When I clicked on the link it said the radio was 79.99 after rebate. I called customer service and the sales support team and they are the worst. First I called Patricia at extension 3353. I told here the situation and she had me fax a copy of the email I got to her which I did she said when she gets it she will call me back and see what is going on, she never called back. Then I called peter at extension 3229. He told me he would get in touch with Patricia and call me back after talking with her about the special offer, He never called back. I tried again and got in touch with Harvey who had me email him a copy of the email that I got from.

I signed up for and paid for one year of Sirius satellite radio service in October, 2003. I decided to let it lapse as I rarely used it. When October 2004 came around they automatically billed my credit card for another year's fees. When I spotted the charge I asked for a refund, and they agreed. Actually receiving the refund has been impossible. I have sent multitutedes of emails, multiple people have said my check will be mailed on the 15th of various months, but I never have received the refund of the $142.45 annual fees. Notice the contact person I spoke with - Amber R. They don't even give their last name! I warn everyone not to give Sirius their credit card infromation if they ever plan on cancelling the service.

Purchased the Sirius boombox from Sears assuming from the advertising from Sirius that the radio receiver was included. Once home, after searching in the box three times, I finally observed in the smallest print available "Receiver not Included". I wear reading glasses and even with glasses on, the print was difficult to read. All photo's on box show the receiver and "Plug and Play". Deceptive advertising at its best!

their website has different membership plans. one particular paln said $499.99 lifetime.never pay another bill again. apparently when continue to the activation screen the real deal is 499.99 is for the lifetime of the radio only. so if your radio has mechanical failure not due to your fault one day after the one-year warranty, your lifetime membership ceases to exist and when you buy another receiver,you must purchase another lifetime membership. apparently "never pay another bill gain" as they claim is not true.

On two occasions in the last six months, Sirius made unauthorized deductions from the credit card they had on file for monyhly subscription service. The deductions occurred at the end of the month and the money was restored at the beginning of the next month. I wonder if this pattern is part of a scheme to cover cashflow shortfalls.