SiriusXM Satellite Radio Reviews

In August 2009, one of the two radios on my account quit working. I called to cancel the one radio, as I did not want to purchase another one. They offered to send me a replacement radio "free of charge." I was transferred to the department that sets that up and put on hold for over 30 minutes. I called back to attempt to cancel the radio 3 more times that day, only to be transferred, hung up on, and placed on never-ending hold.

I just purchased a Sirius (still in the box). I decided to do some research on the product, so I went to Google and typed in "Sirius Radio complaints". I read more than 10 pages of complaints. I'll be taking mine back tonight. Don't get caught up in this.

I called in September to cancel my XM radio. They said, I didn't need to because I prepaid a year and it would just end. Now, I get a bill for one month service. I called them and they say they have no record of my cancellation. I want the $29 charge removed and I want them to quit charging me in the future.

I called to get my radio problem resolved. I have been a loyal customer since 2005 and I have touted how much I loved (used to) my radio. But after today, I wish I could go back in time and stopped myself from ever dealing with Sirius. Since my radio is not working (well at least) I decided that I should transfer this subscription to a different radio. Well, even though I paid for a lifetime package, they wanted to take $75 extra from me to do so. I cannot believe that the fee was so high.

I purchased a new Honda Pilot in June 2009 which came with a "free" three month trial of XM Radio. After the trial period, I sent them a check for an additional 12 months of XM service. That is all I asked for, wanted or used. I have received one letter and two phone calls from their collection agency telling me that I owe for an additional 60 days because I did not call and cancel the service after my one year contract was up. I've told them that I didn't ask for, want or use the service past the expiration date and I would not pay the additional amount they requested. Their response was, "We're keeping you on our collections account."

I have been an XM subscriber for over 3 years. When it came time to renew my subscription at the end of November, I decided it was too expensive to renew and put the paper aside. On December 16, I was looking through papers and decided to call them to find out if they did monthly payments instead of yearly payments. I was assured they did, and they would switch my account to monthly payments.

Our story began 7/09. We received a bill which stated that we would be billed for another year if we did not cancel. We called to cancel in August. (Our subscription did not end until September). In September we still had service. I called again and was told that they did not cancel in August. They did not process my request. In October, after receiving multiple bills, I called back. I was told that I did not cancel in time and therefore we owed them for the service. (The service was not working in the car after the second time I called in September). I called for a credit to be issued to the credit card. They stated they could not issue a credit to the card and that a refund check would be in the mail.

We used to have three subscriptions with XM radio. I went online several months ago only to find out we were double billed without our permission! It was for hundreds of dollars and we could only get $5.00 off. I attempted to cancel the radios only to be disconnected for a total of 28 times! I sat on the phone for 8 hours in one day. Finally, after the last hang up, I found a number for corporate headquarters here in the US. They spoke English and could comprehend what my problem was. I did end up disconnecting two of the radios and kept one. This is the absolute worst customer service and they know it. This is the problem, they know it, but they continue to outsource their service department.

I received a 3-month free trial period for XM Satellite Radio in my new 2010 Toyota Prius, which I never used. At the end of the free period, XM telephoned my husband, and gave him a hard sell. They told him that we could have another month for free. I don't know why he agreed to it because I never used it (I'm the primary driver of the vehicle), but he did. After that free month was up, I got a $38 bill in the mail for the next month, so I called to complain.

I paid upfront for two years for the Sirius--everything plus the best of XM package. After three weeks or so, the best of XM disappeared from my Sirius Internet radio media player. I called to complain and was told many times that I only signed up for the Sirius everything package. Then, why does my Stiletto 2 satellite radio receive the best of XM just fine? The satellite drops out all the time so Internet radio is a must-have. I got ripped off. Once they had my money, they just turned off my best of XM Internet radio. Sirius XM is incompetent and cannot be trusted. You must cancel your credit card to prevent the inevitable overcharging.

I had bought a radio from them last year and really enjoyed the service. It was a bit pricey considering it is nothing more than regular radio with more channels; the myth about no commercials seems to falsely advertised. After the initial period had expired, they hadn't sent me a bill for the next three months and instead turned off my account. I had them turn it back on and charge my credit card for a one-time payment for the quarter. I specifically discussed with the rep that I did not want recurring payment on the account and that I wanted bills to come to my address and would pay as I go and if I wanted to continue with the service.

This is a copy of the letter I faxed, or should I say attempted to fax, to billing. They game me a fake fax number!

When my account came upon its expiration date on September 16, 2009, I was surprised when XM not only renewed my account without my approval, but also raised the price drastically. I made several attempts to contact them by phone to cancel the account, waiting on hold for a total of several hours. When I finally got to speak to a person, she told me that she was not authorized to cancel an account and referred me to another number, which I tried but there was never any answer. Then I tried the internet route. I discovered that their website can handle any function except cancelling an account or handling a billing error. Those options did not exist.

I was in an auto accident in February and my car was totaled by the insurance company. I took out the aftermarket XM Radio and called to cancel the service. I was told it was cancelled effective in Feb 2009. On December 27, I received a note from XM Radio that they could not process my charge on an expired MC. I called to say that I was not getting XM Service so there was no need to update my credit card. The first customer service rep said that he understood the problem and would transfer me to someone that could credit my credit card.

I was billed $137.10 for a full year subscription! My contract was set up for month to month. I never changed my subscription to a yearly billing subscription. The person I spoke to said his name was Ever and his ID is **. He said that I will not get my money back for 7-10 days! He refused to send my bank notification of them not collecting on the authorization so my money could be credited back immediately. I am obviously not the only person this is happening to!

I purchased a 3-year contract with XM Radio just over three years ago. When they started hassling me to renew, I decided the service wasn't really worth the price especially when I noted several hidden fees. I believed that would be the end of that. But now I see they've put a debt collector on my case because I didn't end the contract with a written statement. I'm pretty sure this is illegal and I plan to play hardball with them. But I want to alert anyone with a new car that offers satellite radio to be aware. This company will try to steal your money and ruin your credit. Slimy buggers.

I contacted XM Radio on 12-23-09 to pay for an extension for my son’s car radio (Christmas present). I was told that the charge would be $164.00 and I agreed to this price. Today 12-26-09 I checked my online bank acct. and found that XM had billed my acct. $194.01. I called XM and they assured me that I would receive a refund for the difference. I will be watching my acct. for this to happen. Afterwards I found this site and it seems that this is a pattern for XM. Doesn't our government have remedies for this type of actions? If so, when will they start an investigation?

I extended a contract with XM Radio after the trial period after the purchase of my car. I was not going to do it because the fee was too high. It was for an agreed upon amount of money. My expectation was my service would be discontinued after the contract. I received a bill and didn't pay it thinking the service would eventually close. I started receiving phone calls from a collection agency. My credit is excellent and the agency would not stop calling, but would not define the account or service they were representing.

On July 27, 2008, I thought I had lost my bank card in Las Vegas, Nevada. I called the bank immediately to cancel. I was issued a new card and new number in August 2008. Sirius Radio called me when the monthly charge wouldn't go through, and I gave them my new card number. Beginning that month, I started seeing 3 charges for Sirius Radio. My radio was billed monthly, and my son's radio was billed every 3 months. Then, there was another charge that appeared monthly with my charge. I asked my son to explain to me what I was paying for and then proceeded to show him my statements. He called Sirius, and they said I wasn't being over-charged.

I ordered one year but they billed me for three years. The price for one year is not what we agreed on. I requested voice recorded conversation. They told me okay but will call back in 5 to 7 days. It did not happen. I requested four more times. Now they tell me they will review the call and tell me what we agreed on but I cannot hear it. I cannot trust them.

I have been a long time customer of XM Radio for 6 years and have recently canceled due to my issues not being worked on just this year. Many people that worked for the company could not understand me and I could not understand them. I have always paid for my service a year at a time so when I canceled, the company owed me money. I have not yet received that money due to the money being sent to a credit card that I had canceled many years ago and they not willing to correct the problem that they have done. I made a payment on a credit card but they decided to refund my money to an expired card that I used many years ago. XM Radio is a scam; if you owe them money, they want it but if they owe you money, you probably are not ever going to see it.

I can totally relate to the first complaint on the screen. I have spoken to about 30 people at XM Satellite to get credited back a 3-year subscription on my credit card. This has been going on since October. I have now cancelled the membership all together. You can’t get in touch with Billing at all. No one will return your phone calls. They lie through teeth every time you call that someone is working on the situation. I have asked for repeated emails confirming that they have contacted the billing department to get a credit invoice showing proof that they have attempted to credit the approximately $400.00 back to my card. I have never heard a billing department that can’t get back to you to resolve this issue. I have contacted the Better Business Bureau and complained to them also.

A charge of $25.81 made to my Visa card without my okay. Their billing dept said there is a problem with their system.

My problem started four months ago. Essentially, it is a misrepresentation that turned into a double billing issue. What I learned from this experience are the following: XM has set up a series of "boiler room" operations that it refers to as "Listener Care", staffed by Filipino or Indian people that have no authority to resolve any monetary errors that are in the customer's favor. If you make your case that there is a problem with XM billing or practices, they do have a system that makes it appear that your problem is escalated up to a manager or supervisor. You may even speak to this person and he will assure you that your problem is being handled and you will receive a refund. You will then hang up with good thoughts only to learn later that nothing was really done.

I purchased an Onyx Radio. Radio was $19.99. I was told I had to buy a Prepaid card, which would be used to activate the radio when installed. I installed the product, called to activate and was told card was no good. I purchased card for 55 dollars. I ask, is this proper conduct for a company as big as XM Radio? When I try to contact XM, they tell me someone will take care of my refund. I've tried for three weeks now with no results.

I received a notice from NCO yesterday stating that my account with Sirius was in collections. I didn't know I still had an account with them and I had never received an invoice stating I owed them money. I signed up for a 1 year subscription in August 2008 and never called to renew. Service was disconnected and I thought that was the end of the story. It seems they "automatically renew" your subscription without customer’s approval or authorization. I spoke to 2 different customer service reps and both refused to credit the account that I didn't know I still had. They said I would have to take it up with NCO. Why? It was their mistake! And all for $29.11. What a scam. Is this even legal? They will never see another dime of my money. I promptly called them back and cancelled the service in my second vehicle.

I called XM Satellite to discontinue service. After 7 months of continually calling and sending emails to have it turned off and telling them I did not owe the balance that they kept billing me for, they turned the account over to collections. When I called XM back, they could tell me every time I called or sent an email to resolve this, yet they did nothing to take care of it. They told me I would have to pay the balance or the collections would turn it in to the credit bureau. Their customer service in my opinion is lacking in people who can and will do their job.

I tried repeatedly to cancel. First, they will put you on indefinite hold, then they have no way of cancelling online. I wrote emails with no answers. I even asked my credit card company to stop paying anything regarding this account (AX did so). If you go to the account management link, there is no option for cancelling. They have now forwarded my $39.00 to a collection agency that has been harassing me for months now. I was not on any sort of contract. Scumbags!

I purchased a car a few years ago that came with a two-year subscription to Sirius Radio. I traded in that car for another that had a six-month extension. So, Sirius began sending me e-mails to renew the subscription two months before the six-month extension was up. I ignored them, so they get the hint/message that I'm not interested in renewing. Sirius "auto-renews" without my permission, and a few months later, I receive a collection notice from a collection agency for $42.38.

I was an XM radio customer since '05, and I finally was able to get then to cancel it today (9/14/2009). I still had time left on my radios, but in light of the crummy customer service and continually rising costs, I felt I had no choice. XM/Sirius has also charged my credit card without authorization several times for free months that was owed to me, and I have had to sit on the phone numerous times to get the charges reversed. There is no way to get your credit card off their website and out of their hands! I tried. The only way I was able to stop the charges was by entering in an incorrect expiration date. It seems the merger of these two companies have made the consumer the big loser. The only way to show my displeasure is to not buy their product. This is what happens when a company has a monopoly. We all lose.

After a long period of inactivity, on Dec. 1st, 2009, I contacted XM Radio with the intent of reactivating my radio. During the call, I decided not to activate the radio. Over the course of the conversation, the price of the service and additional one-time fees changed. I felt like their sales pitch was deceptive. There is no way the XM salesperson could have been mistaken about my desire not to have radio service activated. Today, December 15th, a pre-authorization for $101.98 was placed on our account. I have contacted XM Radio and they have promised me that the total amount would be refunded within 5 to 7 working days. I decided to submit this complaint based on the number of similar complaints I saw on the site.

I have subscribed to Sirius for 3 years and the literature I receive from the company, including the renewal notice in September 2009, indicated that I could listen online for free. Today, Dec.12, 2009, I attempted to do that, could not, and contacted them. Customer Service told me that the fee is $2.99 per month. That is not a free item as I understand the term.

I purchased an XM Radio after my trial period in a new vehicle expired. I wanted a portable radio to move between vehicles. After receiving the radio, I called to activate it. After much review and discussion with the Sales Agent about which plan was best, I selected a 2-year plan that was to give me 5 months free. I was also to get a $75 VISA gift card for signing for the 2-year agreement. I received my first invoice and it was approximately twice what I was told. I have called Customer Service multiple times and been promised callbacks within an hour, within 2 hours, within 2-3 days, within 5-7 business days and more. They have even given me 2 confirmation numbers to track my complaint now that it has been "escalated". Now they tell me it will be 15 days. No one has ever called me back from XM Radio even though they have given me names and promised timeframes for the calls. Their customer service is very poor and they should be closed immediately.

My husband has an account with Sirius Satellite Radio. His account was up for renewal on October 20, 2009. Instead of renewing for one year, we opted to do the lifetime subscription at a cost of $399.00. I was told I was given a discount on this lifetime membership. The cost would be $302.75. I authorized Sirius to deduct $60.55 from my checking account, which was to occur each month on the 4th times five months. On December 4, which was our first payment, they took out $471.06, which no one in Sirius could explain why that amount was taken out. As of this date, we have not been reimbursed in our checking account. I have since placed a stop payment on my checking account, which cost me an additional $22.00 to prevent Sirius from deducting further amounts from my checking account. Thank you.

I traded in a vehicle with an XM radio for one with a Sirius. I asked if I could merge the accounts as I also have an XM home unit. I was told I can't as they operate as separate companies even though they merged. So I canceled my XM account on 11/20/09. I am owed a refund of $48.70 because I paid on a 3-month basis. When I activated the 6-month trial on the Sirius radio, I was asked for a credit card number so they can pre-bill me in advance for continuing service. I got a laugh out of that and they didn't get my credit card number. So after repeated calls and promises of a refund from XM, I still haven't received it. The latest promise was that the check would be mailed to me in 7 days. This company is so desperate for cash they will lie about anything. Beware. I am told by others to check my credit card statement as they are known to keep charging you after you cancel service.

I have both XM Radio and Sirius Radios in my vehicles and home. After the merger, I was assured that I would be able to merge all these radios into one account and take advantage of multiple radio discounts, as well as manage these accounts from one master account. I just received a bill from XM Radio for one of my vehicles and have been told by XM that I cannot merge this radio onto my master account with the rest of my Sirius Radios, and I will have to pay $179.20 per year unless I purchase a second XM Radio (which would enable me to receive a multiple radio discount). I explained that I have three Sirius Radios, but I was told this did not matter; I still could not receive a discount for multiple radios. This is false and misleading to consumers who were led to believe this would be one company.

Deceptive billing, possible class action lawsuit pending, automatic renewal of subscription and unauthorized charges to credit card. We chose not to renew subscription, but since we didn't call on the anniversary date to cancel, they are claiming we are responsible for charges. They have sent us to a collection agency.

I have two lifetime subscriptions for their satellite radio service and online satellite radio service. For at least a month, I have been trying to use my online service but have not been able to do so. I also am unable to change my online service username or password through my online account. I have called, and sent emails several times but they have not fixed these problems. I got these lifetime subscriptions so I wouldn't have to deal with this kind of stuff and now I have to contact you just to try and get a service I paid a lot of money for.

In April, I traded in a vehicle for which I had 3 years of Sirius radio. At the same time, I leased a new vehicle and paid extra to have Sirius installed. At that time, I transferred my Sirius account to my new car, canceling service on the radio in my old car. Additionally, I have Sirius Internet. The package I purchased, to which a credit from my old package should have been applied, was a 30-month subscription. The retail cost of this package is $339.90. With credits and free months from the dealer, I paid less than this (or so I was told by Sirius). The cost of my internet radio should be $2.99 per month pursuant to their deal of a lower internet fee with existing radio account.

We have had XM Radio for several years and never had a problem until we needed to cancel several radios. We recently purchased two Chrysler vehicles equipped with Sirius and cancelled 2 of our XM Radios by virtue of selling/trading them. In addition, our other XM Radio was in our son's vehicle in Alaska and they were not happy with the limited reception, so we canceled that account. Two other radios we had been paying for as gifts to my wife's folks, and they wanted to take them over, so we also cancelled those two radios. That left us with 1 XM and 2 Sirius Radios here. I called and canceled all of the above radios and was promised a prompt refund, one of the radios had just renewed for 2 years.

I got the renewal letter in the beginning of October as my account was set to renew in November. They offered me the service for half price. I thought about it and called to cancel at the end of October. Now it's on my credit card and they show no record of the call to cancel. Again, they want me to take it on faith that the account is canceled and worst of all, they want to refund only part of the charge to my credit card! I am livid. I just retired, am living on a small income and every $175 is a month's heat. They are jerking me around and my blood pressure is going through the roof!

I purchased a new 2009 vehicle in Sept. 08 that came with a free one-year subscription of Sirius Satellite Radio. At the end of that one year, we were contacted by Sirius Radio about renewing the subscription, which was in Sept. and Oct. of 2009. On both occasions, they were told to cancel the subscription as we knew we would be storing the vehicle for the winter. Today, 12-3-09, we received a bill from Sirius Radio for $20.26 with a late fee of $5 for not paying. Upon calling Sirius Radio, they told me we never cancelled and we still owe this money. I asked for a supervisor and was told there were none available and was also told the account was going to collection. I asked them for that number, and was given a disconnected phone # 1-866-248-6423.

My husband and I have been dealing with a very uncooperative company and would like your help and attention to this issue. Here's our story.

After advising XM Satellite Radio that I no longer wished to purchase their services, I was surprised to learn they attempted to charge another year of service to my credit card anyway. They are upset with me for cancelling the credit card number they had on file for me and phoned my home several times requesting my new credit card number, which I refused to give them. They then sent an invoice for $130 to A-1 Credit requesting I pay for services I didn't ask for! I do not have a signed contract with XM Radio and am dismayed that they continue to harass me for payment for services I did not request. I have now phoned XM Radio three times (including the initial call to cancel service several months in advance of the expiry date) and I have phoned A-1 Credit once.

I have tired five times in the past six months to cancel Sirius Satellite Radio service and have been unsuccessful in each attempt. To say the least, I am very frustrated with how difficult it is to cancel this service. Please be advised that this is the last effort that I will make to cancel this service.

I cancelled this account in February. They charged to my account in July without my permission. They refused to refund the total back to me. This happened back in February '09 when I didn't renew in December '08. They automatically charged me, and so I cancelled in February. They refunded me the money then charged me again in July without my permission! I haven't charged on this card since June. I have only been making payments so I didn't notice they did this until I got a letter from them recently in the mail, stating they were going to automatically renew my account in December of this year. Consequences: unknowingly paying finance charges on an unauthorized amount since July.

I have cancelled my service as a result of the customer service I received on 11/22/09. The first order was a free refurbished but defective radio that was shipped to me last week. I called on 11/22/09, hoping to swap it out. I did not want to pay any shipping for swap, because the defect was with your product and outside of my control. I was told that I must pay the shipping, and during the 90-minute phone call, I decided that I should cancel the service on my three radios because of how poorly I was treated.

After several months of my husband not working and me working 3 jobs, I noticed a charge on my credit card bill from Sirius Radio in Feb. 2009 when I didn't renew it in December. I called and cancelled the subscription and they refunded me the money. They told me if I wanted to. Unknowingly, I have had to pay finance charges on this amount since July.

They are fraudulently billing me for 3 radios when only one was received. The one I received was obtained from a customer service representative informing me that there would be no activation charge and no additional charge. Now I am being billed for $309.29. They refuse to allow me to speak to a supervisor or manager. They hung up on me twice today.

In Sept. ’08, I signed up for a 1 year contract. In Sept. of ’09, I got a bill to sign up for another year. I chose not to sign up because I didn’t use the service enough. 2 months later, I get a bill for $36.00. So I call XM to see what this charge is for seeing I no longer have XM. The rude, unprofessional support person said it was because XM never shut off my service for a month after my 1 year contract expired. I explained that I never signed up again and I didn't feel it was up to me to have to pay the bill for their mistake. He then informs me to not pay the bill and they would be sending me to collections, which at that point I went off the handle and asked for a manager.

My yearly subscription ended in August of 2009. In July of 2009, I started receiving renewal notices. Due to the price, I decided not to renew. My service was to be cancelled as of the end of my subscription period (August 09). XM did not interrupt service. Instead, they continued the service for two months. In the meantime, they have harassed me on a daily basis with calls to my cell phone, and sending subscription renewal notices and invoices. I emailed and wrote to them explaining I did not want to renew.

May 2008, I signed for a contract agreeing to pay $644.00 for two radios for six months. November 2008, I renewed my contract for one year of service for two radios - $1203.78. This should have taken my service to November 2009. During the year, my service was cut off. And when I contacted XM, they would make some excuse, reinstate the service and then send me another bill.

My radio was stolen from my car. I called to get a replacement. They didn't have one, so they offered me 50% off my renewal. I found one and called back. They offered to send it to me for $81.55. My subscription was to be for one year at $64.77. They said that I would have a credit of $17 on my account for time not used that was paid for. When I called to activate the radio, I was told that there was no credit and my subscription was for only 6 months. Each person I spoke to (and I spoke to many) apparently charged me numerous times without my consent. One even upgraded my contract to a lifetime service for $318.74. In total, I was charged $489.35. I am currently still on hold while they get a "supervisor". The last time I spoke to them, I had to call three times to be able to speak to a supervisor. I have been told that they will not refund the entire amount that was charged to my card. I can't get anyone I speak to to explain what is going on with my account and what services I actually have. I cannot get hold of anyone who can help resolve my issues. There is a lack of information and professionalism in the customer service dept. I have just hung up after being on hold for over 45 minutes

I called to activate a 3-month free trial. I was told that a credit card is required for activation, but nothing will be charged if I cancel prior to the expiration of the trial period. I called 2 weeks prior to the expiration date and was told trial is canceled. I was subsequently billed for a 3-month period. Calls to refund the charge have been made over an eight week period. Most recent result is a refund of approximately half the amount, with a promise to refund the remainder. I have spoken with supervisors and first line employees. Each time, a different excuse is offered as to why the credit has not been forthcoming.

We tried to cancel XM online. We tried to call, we tried to email. After no avail, we did not pay the last invoice. I received another invoice with a late charge and further service charges even when they had turned off the service. I called and spent 30 minutes on hold. I finally spoke to Sean and asked him to cancel my service. He said he could not until I paid my last bill. I asked him to match the bill with the service months I received and they had a hard time doing it. I told them I would pay for the bill, but to cancel my account because I would never use XM again. They told me that I had to pay first and that I could do it over the phone with my credit card. No way was I going to do that or they would just continue to charge my credit card. Everyone needs to just cancel their service and maybe XM could return with better customer service. I believe they are a shady bunch.

I called the 800 Listener Care number to cancel service to ONE of the 5 satellite radios we subscribe to, because my daughter was in a car accident and her car was totaled - therefore, we did not need the radio to remain active. I talked to a very nice young many - gave him all of the information - he even asked to make sure my daughter was OK after the accident. He said he made note of the request on my account and then transferred me somewhere else, where I was put on ETERNAL hold...I never did get to talk to anyone!!! Obviously, they aren't even in the US - since I sent my email at 11:40 am on November 17 - and when they responded, it indicated that they received it at 12:40 am on November 18....which hasn't even happened here yet!

I had almost the identical experience as Samuel of Reno, NV including being told, when I advised that I wished to cancel one radio on my account, "Sorry I cannot disconnect your service, this is the activation department. I will put you on hold for 3-4 minutes until someone that can handle your request is available."

I was offered a lifetime membership on my portable radios for $100 plus tax. This did not happen as I received a bill close to $500. I called XM the same day I received the bill and talked to numerous reps and supervisors who told me it would be taken care of. All along, my radios have been disconnected and turned back on numerous times. This has been ongoing since May 2009. On 11/16/2009, since I had prepaid for two years, I requested that they refund my money for those years and leave the radios off. I was told that if I did not pay, they would also shut off my two car radios to pay the balance. They also said that I only have three days to cancel and that lifetime memberships are nonrefundable. I have to pay no matter what. My account shows that my car radios are paid up to March 2011 and my portables are paid until October 2011, but they still will not leave my radios on. This needs to stop and I think that a class action lawsuit should be filed to stop XM's poor business practices.

Trying to cancel Sirius Satellite Radio is a test of patience and tolerance. You call the number they provided in a mailer I received today (advising of auto renewal with info on cancellation), when they finally pick up the line, they ask a bunch of questions and then state, "Sorry I cannot disconnect your service, this is the activation department. I will put you on hold for 3-4 minutes until someone that can handle your request is available."

I was called by a collections agency about a past due account with XM, a service I had canceled back in March. I called in March to cancel and they offered me a promo for 6 months. I declined the offer, but apparently they never turned off the service. I had not received any letters or phone calls regarding any past due amounts. When I called XM I asked for a supervisor who then proceeded to hang up on me. I called back and talked with another supervisor named Rose who was very rude and said that there was nothing she could do.

They charged me for a subscription I never ordered. My father bought me 6 months service as a gift. I was unhappy with the service and decided to discontinue service. I called into XM after daily harassment to continue service and specifically told them I didn't want service and to stop harassing my poor father with daily phone calls. They charged me $51 of services I never wanted and specifically cancelled (not that I should have to cancel a service I never ordered in the first place).

I had XM with my new GM car in 2007. I kept it for a 2-year subscription. After that, I let it go since I barely used it. They called and told me I owed $32. I told them I never wanted the service after my year expired. That's not their policy. I ended up having a CSR waive the fee, but apparently she never did it. I had 2 more CSRs look into it over the next month. Both said they'd put it through. I got a call from a Collections Agent, it never got put through. I have no idea how to get them to do what they said they did! Ugh! Side Note: The collections rep asked if I wanted to resubscribe! Never again!

XM Radio turned off my radio on 11-5-09. I had prepaid for a one-year subscription from 5-14-09! I bought this radio through a Harley-Davidson shop. A day or two later, I called XM Radio and ordered a unit for my truck. I was not happy with this unit and returned it back to XM Radio through the USPO. I called XM Radio several days later to see if they received it in which they said "yes." On November 5, 2009, XM Radio turned my original radio off. Their reason was that I could not provide them with a tracking number for the radio that I had mailed in back in May 2009! And so since I had a credit on my original radio, they applied that entire amount to the radio I no longer had and in addition, they told me that I owed them $32.+. Had I not cancelled the credit card I had on file with them, needless to say, we would be battling right now!

I had been a customer for 3 years. I prepaid the service via the phone and did not receive monthly bills, never signed a contract either. When my service ended, Sirius began sending me bills, then bills with late fees. I called them and they said they have an "automatic renewal policy", pay up or they will turn my account over to a collection agency. Apparently at some point during my three years with them, they added an automatic renewal policy of which I was never informed. Their response to that is credit card companies change their terms and conditions all the time and so can they. The strangest thing of all is if you are a non-customer, they will offer you 1-14 months free service. But for a 3-year customer like me, they refuse to remove 2 months of fees I incurred after I thought my service had ended.

On 8/28/09, I sent in payment for 2 receivers for a one-year subscription of Sirius. I was told this was a multi-receiver rate. One receiver was activated (my husband's) and the other one (for my car) was never activated. I called to find out why. The customer service rep indicated that I owed more money. After explaining I paid for a multi-receiver rate, they activated the second receiver.

In mid-September, I called to cancel my husband's Sirius account. I had no problems, but was told to call back on the 22nd to request the refund check. Annoying, but whatever, I've come to expect hassle when canceling. I called on the 27th since we had been out of town. I was informed that it may take up to 4 weeks to receive the refund check. Still fine, no problems. On November 2, 2009, I called back because we still had not received our refund. I was informed by the worker that for some reason the refund was never processed and to expect it in one week.

I called XM to cancel my subscription. Instead of canceling, they offered me three months free. I agreed. However, they instead deactivated my account. When I called in again to have it reactivated, the person on the phone asked me for my credit card information. I asked why and he stated it was because they had mistakenly deleted my account along with the credit card on file. The person on the phone stated that he was just going to update my credit card information and that I would not be charged for anything. This is where it gets bad. Today, I checked my credit card account online, and noticed a pending charge from XM. When I called XM to inquire on the charge, I found that it was not for service, but for XM product. I then filed a formal complaint with XM and quickly called my credit card company to report a stolen card. XM are a bunch of thieves! I hope this company burns to the ground. This is not how to do business.

I was prepaid for service for one year and started to get invoices for premium services that my radio never had. They agreed that this service was never on my radio and agreed to get back to me, only to cut my service on 11/09/09. They still owe me three months of prepaid service (approximately $21.00) and a supervisor never got back to me as promised.

I was no longer using my XM Satellite Radio, so I tried to cancel my service. You can easily sign up for service on their website, but they have purposely left off an area to cancel your service via the website. This is clearly unethical. So in order to cancel, I emailed them. I received a reply that they received my cancellation notice but instead of canceling the service, they tried to up-sell me and offered me reduced fees. Then when my credit card statement came, I saw that they went ahead and charged me without my permission. So then I tried to call them. Again, it was a barrage of questions and up-selling techniques rather than cancelling my service.

After mailing back the XM RADIO to New Jersey and being told I would receive a refund I was informed today they they would keep the radio and NOT REFUND NOR RETURN THE RADIO TO ME b/c there's NOTHING wrong with it.... Their argument is the fine line on their web site says to call before hand for a cancelation number and since I didn't and mailed it back before I called they don't need to return it or my cash. Though they DID sign for it through UPS to receive it without authorization even though they could have easily refused it... but then they wouldn't have my money AND the radio too...

I was cut off and have made 5 phone calls in total. I was charged for two additional years of service on a closed account in which my radio was stolen over 14 months ago. I have not used the service since and just got charged again. They will not give me a refund and after going through several department transfers, each call ended up getting cut off before someone will help me.

I tried to cancel three times. Here is the online response to XM submitted today: We called three times to cancel. My wife told the representative in June that she wanted to cancel after deceiving price adjustments. She was told not to pay and the service would be discontinue on the expiration date. I called twice on October 02, 2009 to cancel. Both times, the representatives hung up after a long wait. XM continued the service after the expiration date without approval. I do not owe anything. I would like to communicate with the management in regards to the deceiving business practices.

After I bought my car with the three-month free trial, I was contacted for an additional 3 months for $22.00. I authorized this back in July. I received my credit card statement with a charge of $175.74 for a year subscription, which I did not authorize. After being left on hold for 1/2 hour without anyone getting on the line, simply courtesy, the first time I called. And then when I hung up and called back, the office was closed (not five minutes after I was left on hold). I called again today, and after being left on hold and for another 15 minutes, I finally got someone and it took about 3 minutes to take care of. They claimed I would be credited in 7-10 business days. Alert your credit card company immediately if you want to dispute it. From what I am reading on this site and others, I am not the first this has happened to. Oh, and let me not forget that I had to continually give the same information. Do they not use technology?

They charged my credit card without my permission. I renewed after my initial free three months was to expire with the purchase of my vehicle, but I didn't give them permission to continually charge on my credit card. I haven't contacted them yet, but plan on it.

XM radio has to be the dumbest company in America that hires the stupidest people. I paid $77 for a one-year contract and they took the money. Some idiot put me on a quarterly billing, so I got a bill 3 months later with a credit and the balance. I have tried since May to have them fix it. Each person you talk to is dumber than the next. All said they understood and fixed it. When I got the latest bill, after mistakenly paying the first quarterly bill, I realized what happened. I called and after 2 hours on the phone - almost one hour on hold going up the dummy chain, I got annoyed and told them to send me to cancellations. This ** tells me to prove it and I told him to ** himself and to cancel my account and my second account as well. I am now going to send the morons their proof and demand my service and then some. I must say I have never seen so many idiots in one company. I actually lost money since I had paid too much and then cancelled it to keep these ** from sending me further in to the collections chain which was already happening. Obviously, I am not the only one who found the idiot tree of XM.

My 86-year old mom purchased a new Ford Focus with a Sirius radio. The 1st 6 months of Sirius Radio service was free. They sent my mom a letter telling her that her 6-month service would end on November 6, 2009 and that a 1-year subscription was $129.50. I called XM to see if I could add Mom's radio to my XM plan. They passed me around before one of the employees said that XM and Sirius were one company but their billing was not merged yet.

How do I effectively fight an unfair collections claim? I have tried numerous times to cancel XM Radio. I have been using their service since 2005. I always renewed my yearly contract. I kept a credit card on file. In 2006 I bought 3 additional radios for family. In 2008 I choose to only renew my radio and cancelled the others. I requested that xm only charge renewal for the original radio. They charged me for all of them. I could not remove my credit card from the account when I went to my profile. I cancelled that card and called them and told them I would not renew for 2009.

My annual subscription ran out and I did nothing to renew it. I received several phone calls from a computer voice telling me my subscription ran out but never listened to the message. Then, I received my first piece of paper from XM Radio telling me I have to pay for the automatic renewal. I never agreed to any automatic renewal. I called XM to tell them I didn't renew and they told me I owe them $20.59 a month regardless, based on the automatic renewal. Is there a class action suit I can be a part of? This is so un-American. Is there something that can be done to get them to stop billing me?

I have had XM radio since I purchased my car several years ago in 2007. I have continued to renew the subscription since. My current subscription/agreement was set to run out Dec.2009. In Oct., I received a $51.12 charge on my credit card from them. I called XM Radio right away and they told me because my other subscriptions for my other radios had run out that I must now pay $50.12 more to keep this radio till December of 2009 when this service runs out. When I renewed the service for this car in 2008, I paid for the full year at that time. I was never told I would have to pay anything more than the $98.89 that I agreed to. After calling XM Radio, they told me they would refund $41.97 of the $50.12 they charged me. I told them they should refund me the entire $50.12 they took from my credit card along with the unused portion of my radio service since they cancelled it that very moment.

Received 3 months of free service of XM radio with the purchase of my new car. Service promptly termed after initial 3 months. After many sales calls, for which I declined and advised them to send me everything in writing. Started receiving numerous collection calls up to 2 - 3 times a day for a bill I do not owe and a service I have not received or agreed to. Their records showed I agreed over the phone and I know for a fact I did not nor have I ever received their service after the initial 3 free months. After transfers between Departments, supposedly everything would be taken care of and credit issued for any amounts due and as a courtesy would provide 3 months free no obligation for my trouble. The service was never reactivated and has never been on in my car outside of the initial 3 months after my new car purchase. Again, I am receiving 2 - 3 phone calls a day on my cell phone harassing me for payment I do not owe for a service I have never received nor contracted for. I cannot get them to stop calling and am getting absolutely no assistance from their multiple Departments and transfers. It is extortion in my opinion and harassment and fraudulent sales and billing tactics.

I called XM (10 minutes wait time before speaking to a person from the Asia) to cancel my trial subscription. They transferred me to someone in the USA. They said they would cancel but then my credit card was card two weeks later. Once again, I call (10 minutes wait time before speaking to a person from the Asia) who again transferred me to a US rep. They said they will cancel it again but could not provide me with any cancellation documentation - i.e., email, fax, post, etc. No cancellation number. Hope they won't charge me next month. No government agency to complain to. Don't get their trial service because they will still charge you even if you cancel during the trial period.

XM Radio took money from my bank account unauthorized. On 10/16/09, I signed up for "mostly music" via phone call and asked to be billed monthly. The "service" rep acted as if she didn't understand when I asked her to tell me how much the cost was going to be. She couldn't tell me how much was going to be withdrawn from my account. Suddenly, she didn't speak English. She kept saying, "A full year is..." - "A full year only cost..." Not until I said to forget the order and cancel this transaction did she suddenly understand.

Same story with XM not allowing you to cancel and then continuing to charge your credit card. I am trying to put together a class action lawsuit and would like my email printed so others who would like to be added to the suit can contact me. Thank you!

Today, XM Satellite illegally took $547.20 from my account. They told me I agreed to a 3-year service plan. When I asked for the tape to prove that, I was told they did not have it. I know I agreed to a 3-month service plan, not a 3-year plan. To add insult to injury, I'm told that it takes 24-72 hours to have a refund posted. This is totally unacceptable since the funds were illegally removed from my account. I explained that it was over $500 that they illegally took and that I have checks drawn against that money and was wondering if I would be reimbursed if anything bounced. I was told "no," that it's not their responsibility, even though they illegally took money from my account. The fact that they took this money without any approval and then would not return the money into my account as quickly as they took it, is rather frustrating. My recourse to get this resolved is very limited.

We own two GM vehicles that came with XM radio. After the free XM trial expired, we decided to renew both XM radios for one year, paying by credit card. Nearing the end of that term, XM left messages regarding renewal. We inquired about rates in the event we wished to extend it for another year; however, we're declined. The XM service terminated at the end or our contract, and last week, a collection agency called and indicated we owe $230.00 for services that they indicate is for four months over and above the initial year subscription. Firstly, they cancelled the service a week following the date we were to renew. Customer service reps continue to say we owe for four months per vehicle, and pursuant to the XM contract, we owe for those months that it was not even on. Bunch of crooks. Never again! See you in Small Claims Court.

After a 3-month free subscription on my new car, I received a bill for $190.33 for XM Everything (Audio + Nav Traffic). I paid via bank on 9/24/08. I lost service on 1/1/09. I called on 10/2/09. They told me how to refresh. No Directions were provided with the original bill. They tried to get me to go paperless. I told them not until I get the service I paid for. I received a bill dated 10/08/09 for $192.33+$2.00, other +$21.79, Royalty $190.33, credit= $23.79. It should also be noted the bills online are completely different than the paper bills I received. I called on 10/16/09 asking why there were additional charges when I paid a yearly subscription. After numerous holds, the rep still could not explain. I asked for a supervisor. He told me there was no supervisor. Then finally it would take an hour. I asked him to have a supervisor call me. I am still awaiting a call. I fear an intrusion to my accounts and negative credit report complaints after reading other complaints.

I received a notice from a collection agency today regarding my former Sirius account. I called Sirius and they said they had made a mistake and that I had a zero balance.

As of this date, thanks to you, my refund check of $136.52 has been directly deposited to my checking account. Again, thank you for your assistance in this matter!

I canceled a few months ago due to poor service and XM continually increasing my rates. I paid off the balance, documented the conversations with supervisors along with reference numbers, and still receive emails and statements saying that I owe them $7.00. Their communications system is pitiful. I don't know what to do at this time. They told me that this could affect my credit rating if it is reported that I owe them $7.00. I am a school teacher and have had to use my own time to talk to them on the phone. I've had to cancel appointments after school to speak with them. I have spent numerous hours on hold and been transferred to someone I can't even understand.

I called and emailed multiple times, but XM just doesn't seem to want to let people close their accounts. Finally, I submitted a complaint with the FTC's Bureau of Consumer Protection. They don't investigate individual complaints, but if enough people complain, they'll work with the DOJ and state attorney general to investigate and litigate cases.

I purchased 2 XM Radio prepaid cards from Best Buy that are good for application to current XM radio accounts. Customer Service tried to tell me that I could not apply them to a current account. He accepted the cards when I read the rules to him from the card. Then he said that I could only apply one of them to the account. When I asked why, he hung up on me. I got it resolved but it took a second call and a supervisor. XM has poorly trained customer service people.

I called the first time to cancel my sub. and they said "how about we give you 2 months free?" and I said sure. When I called back to cancel 2 months later, they said they cancelled it and I said "thank you very much." Now I get a letter for $32.25. When I called them, they have records of my first call but they said the second call was dropped and they would not issue a credit. This is not right. Please help.

Nothing has happened since contacting you. There is nothing from you either concerning the same. It is now 4-1/2 months or close to it that they owe me a check for $136.52.

We bought our Sirius radio system 2 years ago with a 3-year subscription (prepaid) on our credit card. Last year, at our 1st anniversary, they billed us again although we had already paid for service through Oct of 2011. After 3 days, many hours and trying to explain to people at the overseas call centers, they refunded part of the overcharge. Again, this year, the same thing but I cannot get them to remove the charge, saying we only paid for 1 year in 2007. BS - now to get channels we used to receive with our original subscription, we have to pay for the best of XM, i.e., NCAA football and NBA.

I purchased the satellite service for my husband a year ago and purchased the one year prepaid plan. I received an email stating that this year’s subscription fee was due. I contacted them three times to cancel, and each time I was transferred the Cancellation Department, my call was ironically disconnected. I finally received a call wanting to update my account information on Tuesday of this past week (10/06/09). The service rep was kind and assured me my account was cancelled and verified my debit card number and said that my account would be receiving a refund. However, they weren't so nice.

I bought a 2009 Toyota Venza. I was two years into a three-year contract with XM at the time I purchased the car. I switched my contract to cover the radio that was in the car. After three months, an XM person called me and told me I could extend my contract for the life of the car for about $60. I told her to send me a bill before I would agree to sign up. She sent me a bill for $400. I called and said, "No, thanks." They said, "Too bad. No cancellations." I was finally able to get them to cancel my service but the dunning has now started. They want my money even though my radio is shut off. They actually owe me money for the one year I had left on my previous contract.

I have 2 XM radios and am charged every 3 months w/ an auto deduction to my checking acct. The latest charge was $89.58 rather than the $77.70 I have normally been charged. I called and the customer service rep said, "due to royalty charges, etc., billing increased." I told her, "it would have been nice if this info had been included w/ the increased bill." She then looked at my account and said that I would actually be charged $74.67/mo as I have 2 radios and she would reverse charges to reflect this. A couple of days later, I checked my account and rather than a credit of $14.91, I was charged an additional $28.55! Of course, I immediately called and spoke to another customer service rep. She said it was because I had called in the middle of a billing cycle.

I attempted to cancel my subscription on 8/25 with XM Sirius using their website e-mail form. The subscription continued with another billing to my credit card account. On 10/06, I called XM Sirius to again try to cancel my account and was repeatedly offered "deals" to continue the service. I asked to speak to a supervisor but was told none was available and that one would call me back within an hour or so. Of course, no one returned the call. Now, my only recourse is to cancel my credit card account to prevent further billings. Consequence: quarterly billing amount to $47.

I purchased a new Buick in Jan. 2009 and it came with the free XM radio trial. When the trial was up, XM called many, many times trying to talk me into signing up again. They had a good deal for a three-month extension, which I said I would do, if it would cancel at the end of the three months. I would not be able to sit on the phone to customer service to cancel the service. The women told me in no uncertain terms that the three months did not automatically roll over. I did not have to call them and they would contact me if I wanted to continue the service.

I purchased a new GM vehicle with a trial subscription to XM radio. After one extension of the service, I decided it was too expensive. When they called about another extension, I told them I was not interested and to please cancel my subscription. A couple of months later, I received a call from a collection agency that I owe XM Radio money for service that was not cancelled. After many phone calls and discussions with various levels of service reps, it was clear that XM was not going to budge. I decided to pay the collection agency rather than screw up my credit report. Be very careful doing business with XM Radio. If you really like their service, be sure to carefully read any customer service agreements and understand that when you try to cancel, it will be very difficult if not impossible without paying additional fees.

I closed my account at the end of May 2009. On 6/8/09, I was told via e-mail refund check in the amount of $136.52 was being processed and would take approximately 4-6 weeks. It is now the 5th of October and still no check. I just keep getting e-mails when I make inquiries about the check: "Thanks for contacting us." Then I received an e-mail that stated that the account was closed on 8/3/09 and it would again take 4-6 weeks to process. I'm still waiting.

On Aug. 8th, 2009, I canceled my radio acct. I was told I that I had to wait only 5 to 7 days for my refund check. Then it turned into 8 to ten weeks. After waiting that time, I received the check. I went to the bank to cash the check. The bank told me that the check hadn't been released by XM Radio since my bank and XM bank are the same. My bank figured that XM would release the check later when the mix up was cleared. I had money in my acct. to cover it. The check came back returned so I called XM twice about the returned check. All I got was the runaround, that someone would contact me in seven days about it. I was told that twice. As of this date, no one has contacted me about the returned check!

I bought my car new in 2005 and the XM Radio was already running. I had an automobile accident in July 2009 and did not have access to service for XM from the time of the accident until September 2009. I began receiving automated calls telling my service was about to run out and I should call such and such a number. Since I did not have my car, I could not verify anything. I also do not call and give out my credit information to automated machines (or people for that matter), that I have not initiated contact with. I also did not receive a paper bill. However, I then began getting calls from a bill collector in September, within days after receiving my car back, telling me XM had turned me into collections!

In the years I have subscribed to Sirius, paying in advance for service was always the standard. In 2008, I started having difficulty with my signal. It would cut in and out just a bit at first, then over several months, it happened constantly. I made multiple calls to Sirius who would generate a signal boost in my zip code area. This would help somewhat, but eventually it would get so bad again I just shut my radio off. Even after spending $90 on a Sirius signal booster from Circuit City, the improvement was minimal at best. Sirius eventually said my radio was out of date and I needed to purchase new equipment. Since the last part of 2008, I quit using my Sirius altogether, even though I had paid in advance for the service I was no longer using! When I received renewal information in 2009, I did not respond because I was not going to invest money in another year of poor service and excuses.

I was a faithful customer for over a year and when they had a mix up at billing, instead of contacting me (they have my info on file), they sent a cancellation notice 3 weeks later that encouraged me to "Western Union" money transfer it to them or it was going to collections. Not a great way to treat a loyal customer. Their customer service personnel were no better, refusing to help me or give me the name of her supervisor, nor transferring me to someone else. The call ended when she just hung up on me after getting in the last word. I was very dissatisfied and canceled my service. I now use Pandora for free and am completely satisfied. Consequences: a headache and a waste of time.

I've been trying to find out pricing plans for XM radio. It's impossible to find on their website. I'm a subscriber who downgraded their service last year to get the channels I wanted. Supposedly, when Sirius and XM were allowed to combine, they would have to offer a la carte pricing. I see no evidence of that. They do offer some of the worst mini packages ever conceived. In all, I would say this service is overpriced and under performing. The FCC gave them a license to steal. After a year or so, you have to realize what a waste of money this is.

I called to renew my subscription and told the CS rep that I would only pay $10/month, make it happen. After speaking with a supervisor, he gave me a plan for 12 months, plus one month free for total of 13 months, for $142.45. This was less than $11.00 so I accepted it. Today, I see where Sirius has debited my account for $164.24 plus another $6.50 in a separate charge. I was miffed!

I would like to express how unprofessional XM Radio's overseas staff really is and their lack of true customer care. My husband and I are new customers (1 week) to the XM Radio experience and had a serious issue regarding our 7-month subscription. A birthday gift for my husband, my mother called XM and ordered two $55.00 gift cards for him to put towards his subscription; that's a total of $110.00. Seven days into his new subscription, he lost all service.

Between 7:25pm and 7:30pm EST on September 11, 2009, I was listening to station 8 (aka 80s on 8) on XM radio which claims to air 1980’s music. In between songs, a lengthy pro-Obama political tirade in a male voice was aired that suggested, among other things, that parents who felt that "their children's ears would be harmed" by listening to Obama should "use this weekend" in order to get some "perspective". The tirade included additional insulting statements directed at those who disagree with the President. XM radio offers explicitly labeled talk radio stations. 80s on 8 is not one of them. Randomly placing incendiary political tirades on music-only stations is misleading and constitutes a deliberate misrepresentation of the service.

My husband sold his truck in January, so he called XM to cancel his subscription. They offered him 3 months of free service until he purchased his next vehicle. His next vehicle had Sirius, and of course they could not combine our accounts. So 3 months later we received a bill in the mail for his old radio. I called and explained that he hasn't had the radio/truck since January, reminded them that he called to cancel it back then, and he, therefore, should not be billed. Not only did I get hung up on and treated rudely, but I had to ask for a supervisor. When they finally did apply the credit months later, they credited all but $5.

My husband called to upgrade our XM service to "best of everything". He asked how much extra a month it was and he was told $4 a month per account. He agreed and said he wanted to do it and they added the service. Then I just happened to check our credit card bill and we were charged $430 for this upgrade. I called and was told that how they do it is they stop the current subscription and have to then renew the subscription with the new service added on! How deceiving this is because my husband called to upgrade not renew. He was also never told the final amount that our credit card would be billed. We were also never sent a receipt. This is very bothersome to me that they can just charge us without telling us the amount or sending a receipt.

I canceled my subscription in February ‘09. I prepaid my account. It is now September and they say I owe $13.84 for an automatic renewal fee. I told the lady on the phone that I do not owe anything, because I canceled before my subscription was up, and I prepaid in full. She said all she could do was take off $10, so I would owe $3.84. What a rip off.

I called to try and settle a billing issue. The Customer Service rep could only find one of my 4 radio accounts. I asked if she could get me a supervisor because I needed to consolidate all my accounts and she insisted that I only have one account. I politely stated that I know I have four accounts so if she would get a supervisor, we could settle this. She rudely said she would get a supervisor and put me on hold, for over 17 minutes and never got back to me. This is the most unprofessional company since there is no competition left for digital radio, monopoly at its finest.

I got a call from XM offering a discount if I would reinstate my membership. I accepted the offer. That is when the problems started. I was told to access my account to see the details. I was unable to access the account, so I called customer service. (That is a joke.) I had 6 different reps assisting me. I was on the phone for slightly over two and a half hours. Most of the people spoke such broken English that I was unable to understand them. I repeatedly asked for supervisors, because they all told me that my service had been cancelled 7 months before and there was nothing they could do to help me. This was after they had taken my credit card info and charged me for the service.

I bought a truck in 8/08, and it came with a free trial of XM Radio for 3 months. At the end of the trial period of XM Radio, I went into my personal OnStar account and got my satellite phone number. They kept calling me to extend my trial period for 3 months for $14.97. Finally, I gave in. Well, in 9/09, I received a bill from the collection agency for $41.07 for the month of 4/09 and 5/09 (so they tell me). I called the collection agency (which by the way I think is owned by XM Radio. How quaint.) and explained I never entered into a contract with XM for any service and that I extended my free trial after they kept calling my truck phone. They just want the money and do not want to listen to details.

I have been trying to sign up with XM for two days. I do not have any service yet, even though I signed up for a year after my 3-month trial. I was with Sirius for 6 years and did not have this kind of problems. They said I would get my account # by e-mail? What do I have to do?

In 2008, we purchased a GMC Yukon and had the complimentary XM trial membership. After the trial period was over, we called XM and purchased an additional year membership without signing any contracts. After the completion of the year, we chose not to renew the subscription. The XM automated calling system called our house and cellphones several times a day without any option to get them to stop. XM also took the liberty of continuing to charge our credit card while threatening collections on our account.

On September 6th, 2009, Sirius automatically renewed my subscription for 6 years to my debit account and charged me $866 without my approval. I discovered this when I was contacted by Visa fraud alert who advised me at first that a cable company had originated the charge. I then discovered that Sirius was the company that initiated the charge. By this time, I had put a freeze on my card thinking that this was a a fraudulent charge. I then contacted a customer rep who explained that they had renewed my subscription for 6 years. I advised them that I had not authorized this charge. She then said they could offer me a cheaper lifetime plan.

I called to renew our Sirius as our trial period was about to expire. We received an offer of $245.00 for 24 months. The service rep tried to persuade me to take the 3 year offer stating that it would be $10.21 per month for the 24 months vs. $9.69 per month for the 36 months. I opted for the $245.00/24 month plan and I was required to verify that it was okay to charge this to my Discover card after giving her my Discover account number. Only after I verbally authorized that yes, it is okay to charge this to my Discover account. Did she say, okay, we will be charging $282.49 to your Discover account? I said wait a minute, the offer states $245.00. She said that did not include royalty fees/taxes.

I purchased a new vehicle in 2006 and paid for a 3-year service contract with XM Radio though the dealership. Initially, I decided not to renew in 2009 after the 36-month obligation was completed. Without my consent or approval, the service continued for 2 months and I then received a bill for $38.

I received a $50 bill back in April 2009. I called in and made the payment by phone. I continued to get bills for the same service dates. They eventually turned into collection notices, and by the third month, my service was cut off. I called back and explained that I had made the payment. The operator acknowledged it but said it got applied to the wrong accounts payable. So I had to send my bank statement to the billing reconciliation company. I faxed it over and faxed it again. Three weeks later, it was re-faxed (It's supposed to take 72 hours.). I never heard back from XM on that.

I have been an XM radio subscriber for several years. A little over a month ago, it was time for me to renew my yearly subscription and instead of me paying monthly as I would like, they took the full year of service out from my bank account--very unplanned when you're trying to pay bills in today's economy. It hurt me a bit financially, but okay, I can deal with that. My fault for not calling and making sure that the funds would not be taken out in bulk.

I cancelled my account on two radios on August 31st. The subscription was to restart on Sept. 3. I emailed and talked to the rep and again was put on hold to transfer to another rep. I confirmed cancellation with her. Today I received a call from the bank asking if the credit card bill from XM Radio was legit. I told them no, that I had cancelled the account. I called XM Radio. After being on hold for 30 minutes, Lindy confirmed that the account was cancelled and said I had not been billed. I told her the bank said I was. She said she would check.

I want to know why my account is completely screwed up. That's my question. On October 18, 2008, I ordered the Sirius Everything Package with the Best of XM. Through Feb 27, 2009, I paid $376.42. The amount I have paid on my American Express Card does not match my Sirius payment history. My payment history shows so much activity for a fairly simple transaction that it is preposterous. Someone changed my account to the Sirius Everything package on Feb 27th without telling me, and strangely my Best XM service stopped a few months back without any notice.

I keep trying to cancel my radio, because I don't listen to it & it's an unnecessary expense that I just can't afford right now. So guess what? I got through to someone & asked to cancel, then I got transferred. They tried to get me to stay on & offered me several different deals. As soon as I said no to their offers, I got hung up on. I called back & tried to get my radio cancelled again. This time, I was successful; but I'm going to keep my eyes open because XM is notorious for "forgetting" to stop the radio or to stop billing.

I called to extend the radio service on one vehicle in March. However, they put it on the wrong vehicle (one we are turning in on a lease in December). When I called back to correct this, they agreed to issue a credit to our credit card - but this never happened. Every time I called back to follow up, I was given the same canned answer that it was being handled by a "higher department" and they would contact me within five to seven business days. This never happened, and we are at our wit's end. I threatened to contact Consumer Affairs and BBB if they did not resolve this matter; however, it had no effect. (I have a good bit of documentation including my letter to back this up). Any assistance you can give will be greatly appreciated.

After my 4th attempt to cancel my service (sold my car), in the span of an hour, I was cut off for the 4th time! I did once actually speak to someone, but could not understand a word due to a heavy accent and then was told I had to call a different number. Yep, I was cut off again. There is no disconnect capability (that I can see anyway) on their website! Disgusting customer (no) service. They are still drawing monthly amounts from my account, I am well out of contract.

We have 4 radios and since January 09, I have been charged $921.27 which is crazy. I have been told there will be a credit but, instead, they just keep taking more from me. They are bleeding me dry. It's aggravating. My total for the year is supposed to be $238.82, not $921.27 I am tired of dealing with people who do not speak English. I still have not seen my credit yet. I am ready to explode; this is robbery. So beware and check your account to make sure you're not being overcharged!

Several years ago, we signed up for XM Radio. We registered 5 radios. On April 22, 2009, we decided to cancel all the radios and called for the request. At that time, I spoke to a young lady who said our service would be cancelled and any money refunded, which would be done the next day and credited to the American Express account. She also said that they would give us 3 months free and if we should decide to keep the service, all we had to do was call in August, when the service was to be terminated. On May 18, 2009, I had to call again to XM because again, we were being charged for the service. I spoke to another young lady, who verified the previous information of April. She again credited our account. She even gave me an ID number.

Due to an aggressive promotion and misinformation, I paid for a full-year subscription for a second receiver. After paying it for one full year at $6 per month, I received a $100 bill for early cancellation. I had previously contacted a supervisor and requested that my contract be cancelled after one year because the radio that was purchased was not being used and was not in my possession. I was informed that it would not be any problem to cancel my subscription after my one-year contract without receiving an early cancellation fee.

I received 6 mos. free Sirius w/ purchase of a new vehicle. I liked the service, paid for an additional year for $129.50 by check on receipt of invoice. Now, I have received an additional invoice saying payment of "US Music Royalty Fee" of $19.81 is due - no mention of such a fee on original invoice, nor at any time. What gives? I feel I'm being scammed - I don't want to lose $129.50 paid already, but don't want to be fleeced of additional, previously unmentioned charges.

We have used XM Radio since 2005. On April 7, 2009, we contacted XM to cancel a radio that was no longer working and merge a car radio onto the account. Dimitri said that would not be a problem and proceeded. At the end of it, he quoted me an amount due that made no sense. He was not able to explain to me why the amount had gone up so much, so he told me to wait on the newly issued bill. Within the next few days, we received 6 invoices, each with a different due date and a different amount due. On April 23, 2009, I recontacted XM Radio and spoke with Samantha first and then Sharlene. They reviewed everything, gave me an amount of $146.63 and said that would bring our account to 0 for a year and they gave me a confirmation number.

My husband bought a new vehicle last year with a free trial of XM radio and when it expired, he called XM to cancel. They talked him into a year contract. Two months ago, we received a monthly bill. My husband called XM and said we never asked to renew the contract. After hours of trying to talk to supervisors and get the problem solved, XM still believes we should pay the bill. Well that day, they turned off the XM radio in his truck. Almost every day since the beginning of July, we get an automated XM call asking to renew the subscription.

In November 2008, I signed up for a year's worth of XM Radio by phone. (I think it was around $139.) Immediately after signing up by phone, I went online and upgraded to the "Best of Sirius," which was an additional $39.00 (approximately). In May 2009, I got a bill for an additional $23. I immediately called them and talked to a tech guy named "Chris." He said it was their mistake and "fixed it." In July 2009, I got a letter from their collections department stating I owed $179. I called again and got someone who sounded like he was from India. It wasn't bad enough that there was a language barrier, but apparently, he didn't understand that I paid for a year in advance! He had it on the screen that I paid, but somehow, I still owed $179.00; or my subscription would be canceled! I then spoke to his supervisor whose English was worse than his tech guy.

On July 8, 2009, I called their number at 1-877-228-9058 to cancel my account. The girl I spoke to promised me the account would stop once my subscription ends on August 13, 2009. I was fine with that. I had also received a letter that stated I would receive notification prior to being charged for a renewal. Neither of these happened and they are trying to charge me for another year. I think all of us who have ran into this problem should see if anyone has started a class action suit against this company, which seems to insist on ripping off the American public in this hard economic times. They have charged my credit card $279.81.

I emailed, called and wrote Sirius not to renew my subscription at the 1 year time. Their "cancellation representative" hung up on me after I was aghast at the idea of paying $75 not to renew (their "cancellation fee"). Then we get back an email saying "Thank you for renewing!" There is apparently no way to get our card number away from them! One should never give this company a credit card number. I am waiting for the charges to hit the card, and then will dispute them.

We ended a lease on a vehicle thinking the Sirius subscription expired naturally when it was an automatic renewal (they repeatedly reminded me later that it was in the fine print). We told them to cancel the service and were advised that we needed to do it in writing with proof that the lease was turned in. After we did, they referred the balance to a collections agency without ever sending us a bill for the correct amount due (which is something like $30). The real kicker is, I leased a new vehicle provided with 3 months worth of Sirius service which has now expired and Sirius is offering me 2 months free service to come back. Please, I am canceling XM service on another vehicle that I have because they are so offending in their behavior.

My husband and I purchased a new Buick in November of last year. It came with the 3-month trial of XM Radio. We already had a portable unit in our previous vehicle that we traded in. I initially called XM radio because a 3-year subscription was billed to our credit card without our consent in January. I explained that we had the new vehicle and hadn't used the portable unit. The customer service rep credited our account since the purchase on the new vehicle and talked us into the Lifetime plan which was basically going to be a wash due the credits on our account. We received a bill for 28 dollars and something cents.

I initially cancelled my XM subscription in March 2009. On August 17th, I received a letter from their collections department. When I spoke to Patrick, he said there is no way they are going to drop the charge even though the record show I cancelled. My husband and I have been on the phone for hours trying to get help. I've already been hung up on twice when I said I want to get the charge waived. I understand from what I've read on the internet that this is a very common occurrence. People will get frustrated and pay the bill, try to cancel and get billed again. It's a scam and XM is ethically bereft. My husband and I have spent hours on two phones at the same time, repeatedly being told we are wrong. This ruined our entire day. Oh, and I don't have the money to waste on a service I don't use!

I bought a vehicle with 3 months free Sirius satellite and when the time was up, I bought a year subscription over the phone. That was how long my lease was on the vehicle. I was just turned in to collection for $25.65 past due for not cancelling my subscription that ran out. I was never once told that you had to cancel this subscription, nor was I notified by phone, email or through regular mail of this bill, but yet sent me to collection. I sell their service with the cars that I sell and will no longer be telling any of my valued customers to do business with this company. I have perfect credit and can’t believe that a company would treat a valued customer this way. What a scam.

I tried to cancel the account in May 2009. They said it was cancelled. On 08/14/2009, I received another bill for $25.06. I called XM Radio. They said they would cancel but said I would have pay even when I had no service since May 2009. They keep billing me with implied threat of sending me to collections, which would have an adverse affect on my credit report.

First of all, I loved XM for years and had two radios, garage and work truck. I also told everybody how great it was. After the Sirius merger, however, all the channels I listened to were gone. I called in December to cancel, and was offered one month free. I told them I didn't want the service, but would take one month, but did not want to be charged anymore. When I figured out I was still being charged, they said they would refund me 4 days. What a joke. This company deserves to fail. Consequences: wasted time and 6 months of fees.

When my yearly subscription to XM expired, I chose not to renew it as certain services I paid for (internet access) stopped before my year was up. As I did not sign up for automatic renewal, my subscription should have ceased. Instead, I start receiving phone calls from a collection agency saying I owe the subscription charge for another year. If you prepaid for a service and your service term expired and you didn't renew, how can they attempt to sign you back up and then when you don't pay, send you over to a collection agency? Who protects consumers against this kind of shoddy business practice?

I prepaid a 3-year subscription in 2006. It expired in May of ’09. While trying to decide whether I wanted to renew, I got a renewal automatic call. I answered and stated "cancel" at the prompt, but hung up figuring I am being hounded to renew. Then, I got a letter asking to renew. I was still not interested, but then I first got a notice stating I am $5.00 past due, which quickly went to $25, and then the next day to collections. I got passed around to 4 people today. Some said that the next guy could help and then I was told that I had service from May till July (I have not) and that they wanted their $25.00 now or they will ruin my credit. Basically, they keep telling me that I agreed in 2006 to automatically renew this service, even though I only paid 3 years in advance, and since I did not call to cancel my service, I now owe them for dropping my subscription.

I was charged $239.76 when the charge was supposed to be just $77. When I called about this overcharge, the billing department was rude and short with me. Also, I got the same treatment when I called about not being able to connect with satellite signal. I got a refund of $229.46 the next day. My advice is don't ever sign up with XM Radio. They are out to rip you off and the irony is they were rude and short with me when they are the ones ripping me off. The solicitation department will tell all kinds of lies to get you to sign up. Then, when you do join, your bill charge will not remotely resemble the sales pitch.

My wife purchased a 2007 Chevy Silverado from our local dealer. A 3-month trial of XM radio was included in the deal. I've spent several hours over the last week trying to activate the radio. At the "listener care" number, the agent suggested the antenna was not correctly installed and that I should contact the dealer. In this truck, XM radio is a factory option and so I doubt there is a problem with the antenna installation. So far, no "free trial" at all and no satisfaction from the company. I doubt that I will ever subscribe to this service now, but of course they take your credit card number upfront!

XM Satellite Radio has been charging me for a cancelled radio for almost 2 years. I cancelled the radio but they gave me a "3 month free trial" to keep it from being cancelled. After the three months, they continued it at the regular monthly rate. I know, I know, I should have checked the credit card monthly statement more closely, but it's a business credit card with dozens of monthly charges and it just got by me. When I caught it, I asked why they continued the service after it was cancelled. XM's response was the 3 month free trial led to an automated subscription, even though the customer service agreement does not include any language to indicate that. In any event, XM should be ashamed of itself. Crooks, basically, are what they are.

I canceled my service in May but they say that I still owe another month's worth of subscription. They then sent me a bill that is due on 7/31/09, and on the next day, they sent me to collections. No second notice, no phone call, no explanation of the charge. I called the customer service on 8/11 and received no help whatsoever. If I don't pay the $21, they're no doubt going to hurt my credit score.

They signed me up for the auto renewal program without my permission, causing me to spend a lot of time and heartache getting it canceled. I am not for certain it is for sure canceled.

I tried to cancel my subscription and I literally can't get through to anyone who can help me. I've waited on hold 30+ minutes a few times and still I can't get through. Well, after reading through all of the other complaints, I took a little initiative. It seems that XM messed with the wrong cat this time. I've filed complaints with the FCC, FTC, SEC, and BBB, and sent messages to some XM stations telling them about the image that so-called 'XM customer support' gives them. Let's see what happens. Consequences: frustration, anger, heavy alcohol consumption, depression, and drug use.