SiriusXM Satellite Radio

I called over a month ago to cancel my service before my subscription ran up. They removed my credit card info but did NOT cancel my service so here I am next month getting a bill through my email. I had to call again to try to cancel it. Both times they keep pushing the product and won't accept a no. I understand they have a job to do but this is ridiculous. I told them I will not pay over the phone or online for this purchase. I want them to send me a bill and I will mail them a payment as long as my service is cancelled as requested.

The customer service is absolutely terrible at Sirius!!! I received a letter from Sirius noting that I was eligible for a 2 month free trial. When I called to activate, the representative could barely speak English and had me on and off hold for about 15 minutes. She finally came back and said that Sirius does not send letters out, so they were unable to provide a 2 month trial for me. I have the letter in my hand! This is the second experience I've had with them and both have been completely unprofessional and not worthy of my time.

I was paying for a subscription for my dad. He passed away so I no longer need it. They let you do everything online except cancel a subscription. You can change a subscription and make a payment online but you have to call to cancel one. So I called and had to deal with an angry foreigner who obviously didn't like her job and barely spoke English. This is what happens when you have a monopoly on satellite radio. The selection of radio stations suck as bad as the customer service.

Received an offer for a radio @ 90% off, but I needed to almost double my subscription rate to $35.00 and agree to auto renewal. The ad I received in email specifically stated it was a "subscriber-only offer." But then says "additional minimum subscription required." When I called to get clarification, the lady cheerfully stated that I could have both radios activate at the same time. But I don't need both activated so she said that I can buy the radio for "only" $99.00. Unfortunately SiriusXM is the only player in town so I'm sort of not able to go to their competitors. Interestingly, Amazon.com offers the same radio for $54.00.

Canceling my account was not possible via the Sirius website and I was forced to call and listen to a 6 minute sale pitch as to why I should not cancel. I told the Sirius rep that I did not have time for this and that I just wanted to cancel my account at the end of my contract (and not renew). She continued and insisted reading off pitch after pitch designed for me to stay. She was questioning my finances and wanted me to tell her what channels I listened to. This is not ethical business practices!!! Buyer beware!!!

I purchased their "New Customer" promo plan when my new car promo plan expired. For $25 for 5 months, I thought it was a good deal. I've had their service in the past with other cars, but was suspicious about their billing practice and cancellation process. I finally caught them storing my personal credit card data, when I told them to only use the data as a one time authorization. The sales rep. promised she would delete the data after the transaction and bill at the renewal, which will cost me a $2 Invoice fee, should I not cancel before the account invoices. When I called to cancel, the rep.'s supervisor told be they would credit the card on file with the remaining credit of $0.75, since I was cancelling early. When I asked why they had my credit card on file, when I had asked for them to delete it, the rep just said they kept it on file.

I have had issues with billing practices with Sirius XM Radio. I went to cancel my account as I no longer want the radio, it's getting pretty boring as well and the APP is not working right. I had to uninstall it. I called this morning and the "John" answered the 888.601.6302 telephone line and get very snippy with me and then told me I had to hold for the cancellation number, I have screenshot that shows that I was on hold for 38 minutes. I called on my landline to have another representative cancel my account and he did in under 6 minutes and transferred me to a manager as well. Don't activate your radio even if it is free.

Most new cars come with a SiriusXM radio as standard equipment. In order to keep the full functionality of the radio, the car owner must subscribe and maintain a subscription with SiriusXM. As is the case with cable TV, SiriusXM offers dozens of channels, most of which I never use. (I believe this is also the case for the vast majority of their customers.)

I called twice to cancel. Each time they made an offer I couldn't refuse. I still never used it so called to cancel when charges appeared on my credit card for full membership fee without notifying me that my promotion was ending which they promised they would do. She finally agreed after putting me on hold for 10 minutes before she gave me a confirmation number. They become very rude.

I have been a SiriusXM customer for years. At least 7 years. I just wanted to cancel paying for an deceased person that had a SiriusXM radio. They just would not stop asking me to renew. They need to stop and listen to the request of the client.

I went through a terrible YEAR, with my health, broken down PC, Cell phone... I had a 2015 4 Runner, free XM for 6 months? Then was notified, I signed for 12 months for $60! I traded in for a 2016 4 Runner. After free trial, they decided to bill me by my credit card on file, per month /$ 23.13! I paid almost $400 for last 12 months. Sirius WILL NOT REFUND MORE THAN 2 MONTHS! I AM DONE WITH SIRIUS XM! I filed a complaint with my Discover Card, that they stole from, and The Consumer Credit Counselling Bureau, will be next, as well as the BBB. I received NO NOTICE from Sirius, and if I did, I certainly WOULD NOT HAVE AGREED to pay, $23.13/month, when my previous year vehicle was $60/Year!

I got SiriusXM as a free trial on my new car. It was okay, but they tend to play the same songs over and over. I had looked online on my account to see what the costs would be to renew, but never signed up for anything and thankfully never gave them my payment information, because when my trial was up they billed me for 6 months of service at about $60! I called to complain (ethical companies shouldn't make you call to cancel, but SirusXM does) and demanded that they remove the charge. He removed most of it but said I would still have to pay the prorated amount for what was already used. I said no because I never signed up for it, and after he "talked to his supervisor," he removed that too. I was lucky to get the charges removed, but still they shouldn't do that. Today I got a "special winback offer" in the mail that went in the trash.

SiriusXM Radio renewed my account without notifying me! The rate jumped from $99 to $243! I called to cancel and was told it would take 3-5 days to process the refund. After 7 business days the money was still not back in my account! I called a second time on the 7th day. I was told that the first request had not been processed. I asked to speak to a manager. I was told one would return my call in 24-48 hours. I refused and said that I would wait for a manager became available. It took about 15 minutes before a manager took the call. I was told again that it would take 3-5 days to process the refund.

The tl/dr is that if you want to cancel you have to be persistent and may have to cancel your credit/debit card to make sure they don't keep taking money from you. I'd been a Sirius subscriber since 2006. I had it in a car and two portable radios. I thought the service was expensive and eventually switched to their stream only option. I didn't have too much trouble cancelling the car and the other radios had lifetime subscriptions. When it came to cancelling my stupid $54.67 per year streaming only service it got crazy. I called in 2016 to cancel when the current subscription expired. They assured me everything was good and it looked good online. They ended up renewing my subscription anyway. I caught the charge on my debit card so I called them to correct it and we went around and around like everyone else with billing issues. Once again I thought I was good but they would never agree to cancel it and wouldn't refund my money.

Same problems as others with the service. It came free for 6 months and when the six months were up, they expected me to continue my service. I refused and they sent me a bill for app. 12.99 or so. I call again and cancel, and they put me on hold again. They did not cancel my service. I called several times more and the same thing happened over and over again. Bad customer service and they will not cancel your service when you ask them to. I told them after the fourth time, I was going to call the Better Business Bureau and then and only then, they cancel my service and sent me a final bill for 20. I refuse to pay it. Never again will I get SiriusXM radio.

Sirius XM came included with my new car, and I enjoyed the satellite radio service for a while, but when the bill came, I noticed (as many do) that this service is way too expensive. In a world where Spotify exists, nobody needs Sirius XM. So I called to cancel, and the agent sweetened the deal with a temporary promotional price that sounded closer to reasonable. Of course 3 months later, the promotion ends, and I'm back on the phone to call customer service to cancel. This happens 3 or 4 more times, and I'm finally over it. I'm serious about cancelling Sirius. I called today on my way home from work at 6:15 pm Pacific, and the agent puts me on hold.

Canceled my service and even received a call asking if I wanted to sign up again. Decline. Then a few weeks later received a call saying my bill was past due. When I called to tell them there cannot be a bill that I canceled service, they told me they had no record of it and that I owed $12.10 for service to date. Customer service rep could only read canned script and repeat herself. Did not listen to me that canceled service and did not owe. Did not offer to check into it for me or anything. Would not recommend this company. Very poor customer service.

I have never seen I more crooked company. I canceled a service with them a month ago. I had to get 3 people before I could get a English speaking person I could understand. I told them I want to cancel. The guy basically wouldn't let me. Kept trying to get me to say I want to continue. I finally after yelling got him to let me pay off balance. I paid 15 dollars. Got him to say I'm done. No more charges. The radio stopped working that day. Thought we're done. Wrong. Got a bill today month later. Once again they wouldn't let me cancel. Said I'm still active. I was about to lose my life. He kept saying "You want to renew. I need to..." I kept saying I cancelled.

I just received an auto renewal notice from Sirius and about fell out of my rocking chair! Wow. My first year was free, my second year was $136.54 (reasonable) and the renewal is for $297.51. This is an increase of 45% for a service that I might use 1-2 hours average per week. There are several stations on Sirius but I use only 4-5 stations. I consider this a bait and switch by the auto manufacturer, the new car dealer and Sirius radio. This is a very questionable business practice and I think all Sirius subscribers should consider a class action lawsuit to discourage this kind of business practice. I am considering contacting the Colorado Attorney General to bring attention to this "bait and switch technique"... These people are greedy, unethical crooks (Sirius). I am ticked off and I am not going to take it anymore! Comments from others would be most appreciated. Thank you for the opportunity to vent, I feel much better now.

I bought my 2017 Ford explorer in November 2016 with 6 months SiriusXM radio and 5 year travel link. Renewed radio May 2017 which was turned off in November 2017. Recently my travel link was turned off and called 3 times and kept getting different answers from them. First they said it was never activated within year so the offer of 5 years expired. I called the dealer but they say the service is activated when they get them on the lot. Called SiriusXM radio and was advised no service shown on the radio id number so they wanted credit card number or receipt number. I found credit card receipt called back third time they showed it was paid in May 2017 but when I did not renew the service was turned off. They want to charge me to activate my service which was paid by Ford Motor for 5 years because Sirius radio turned off all my services instead of just the radio service when it was not renewed.

Sirius is a scam. They auto renew your service without your consent so they can steal your money. Radio service is mediocre. Claim no commercials but they have a ton of their own. I do not recommend to anyone.

Started out free obviously, 6 mos. promo (30.00) then once they get your credit card on file... watch out. I am a bit on the frugal side but 3 times the quote "promo" price is too much. Also, no notice, no bill nothing just a 102.00 charge. No other service with an automatic payment ups the price to 3 or 4 times what you previously paid without ANY notification. I KNOW there are others out there like me who were astounded at the price for 6 mos. service. They tried to persuade me to continue but they would never drop my credit card off the auto pay and send me a bill, therefore I'm done. Not worth what they gouge you for. So there's my rant. Buyer beware!

I enjoy satellite radio but, I refused to do business with XM. I got a free trial when I bought a used car from the Toyota dealership. It came with the car, I did not order it. I enjoyed the radio so, when I got a letter offering a deal on 1-year of service I sent in the order form. I paid with a check in advance for 1-year. I read the agreement and did not check the box for automatic renewal. Close to the end of the year I got a letter or two and a couple of calls warning me that my subscription was about to run out and that I needed to renew. I decided not to renew. About a month later I got a bill for the next month at three times the previous rate. I called and was told that all their accounts were automatic renewals.

It does not matter if you want to cancel or change your subscription. The consumer is forced to call their number and every single time, you will be on the phone for at least 30 minutes, if not an hour. When you hang up and check your account, there will inevitably be a mistake that will end up costing you more, so you have to call them back and spend more time trying to get them to fix their mistake, which is most likely done to get more money out of the consumer. I have my SiriusXM to expire each 6 months and must call to get the discounted rate. I pay the price dearly to save that $200 - $300 per year, all in time and frustration on the telephone. I seriously dread the date each 6 months that I have to call them. Cancelling the account is not any easier. So frustrated!!

Sirius Radio apparently has a policy where you can only cancel your subscription by phone. You receive notifications that your subscription is up and even receive a paper copy to renew. If you do not cancel by phone, they continue to charge you. In my case, my Sirius was not renewed by me. My Sirius radio satellite quit working near the time it had expired. I received no notification that I was going to be continued to be charged even though I never renewed. I didn't renew my subscription and then received a phone call a month later saying I was being charged for a month since I didn't cancel via phone and that is the only way I could cancel. I received no explanation of this via email, via in response to the bill sent to me, but am still being charged the $21 plus change.

Trying to cancel the Free Trial Subscription (I did not request). The is a huge scam, I purchased my Dodge in 2014, after SiriusXM refusing to cancel my free trial I ended up paying over $100.00 to cancel, SiriusXM said, "In fine print you are a subscriber after the free trial." Mar. 2018, they has sent me another free trial, and I had to speak with 3 people with long hold times to get this stopped. They said, "You cannot cancel a Free Trial." I did not order this Free Trial. It was automatically turned on by SiriusXM.

Please Sirius - you offer a great product but you need to change out the employees on the other end of your customer service. I just tried to sign onto 5 months for 30 some dollars. As she was repeating the guidelines four times out of RUDENESS - I stated that for the MANY years I have been a customer I try and get into another promotion before the other has ended. Let's face it people this is what we do! SHE then repeated the contract again and again. I SAID YES! She hung up on me- SO SIRIUS when you have employees like this with ATTITUDES - you will LOSE OUT.

The customer service is substandard at best. They employ non-native English personnel who work off a script. They do not understand nuances of the language and in my experience therefore cannot complete a transaction properly. Their lack of addressing this issue will undoubtedly be the reason for loss of revenue.

Called to cancel my service early this morning, spoke to an agent who talked me out of it by offering a promo which always irritates me when companies do this (don't offer it to existing customers, only if they threaten to cancel). Called back in to add 2nd radio as part of the deal the agent and I agreed to, was told hold time was 34 minutes, press 1 or callback, pressed 1. Was called back, but the system could not recognize that I was speaking the option "one" to accept the callback, nor could it recognize me pressing 1 on my phone to accept the callback. It called me back 3 times, never could recognize my saying or pressing 1, so it warned that the callback was canceled. I called back in, it said "Wait time is 40 minutes, do you want to hold or do callback" (hold of course, since your callbacks don't actually work), and literally within the first 5 seconds of my "40 minute hold time", I was connected to an agent.

I read down pretty deep about all the complaints. All, bar none were about the poor customer service. I never had to deal with customer service because the auto-billing went smoothly. But now my subscription has run out and they call 3 times a day, I have never answered because I don't want to renew. So I want to mention my problem that no one else has mentioned. It is like cable TV, you have 500 channels but maybe 5 have any value. And of those 5, they are spread out, you cannot preset your station buttons for Sirius. If you want rock, rather than put them all in a row, you have to push the button 30 times to get to another rock station. The country stations are fairly close to one another. There is only one Christian station. There are 450 stations that play obsolete junk that no one has ever heard of.