SiriusXM Satellite Radio
About SiriusXM Satellite Radio
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SiriusXM Satellite Radio Reviews
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I called to remove the auto-renewal feature. Figure it would only involve going and unclicking a button. Should have taken a couple of minutes. Took me 30 minutes to complete the task during which time it sounded like a party was going on in the background including hearing people singing happy birthday.
This review is specifically for the customer service representative I spoke with today. His name is Dan ** and I hope he sees this. I see a lot of negative reviews about Sirius XM but I only have good things to say about them. It got way too expensive for me so I had an offer to pay 6 dollars and change each month for 1 year before it got bumped up to 23 dollars again. I only listen to 1 channel and that's it so I want to pay as little as possible. A couple of times I had to call after a year and get pressured to pay more money for other subscriptions. I always say, "No, I don't want that, give me the 1 year for 6 dollars a month", and they keep coming back after a brief hold and slowly work their way down to my price. That's really irritating.
My following year was up, and I called and spoke with Dan **, and he was very pleasant, well spoken, and actually sounded like a very genuine person. I told him about the 1 year subscription and what I wanted and he immediately helped me out and made me feel comfortable and happy to be speaking with him. He got me the subscription back and didn't pressure me, and was very kind. It may not seem like much, but it's people like him that make it a pleasure to do business with sirius xm. Thank you again sir, you're much appreciated!
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By phone on March 1, 2023, I ordered a 1 yr. subscription to Sirius XM radio. I was told the total amount including taxes and fees was 87.41 and that I wouldn't be charged until March 21st when the old subscription ran out. I was charged $106.90 almost immediately. I found this out 2 days later in an email. I then called again, and she said the extra I was charged was for traffic. I didn't ask for traffic. They have charged 19.49 to my card without my permission. When I told her that she fraudulently used my card she said she would "fix it" and refund the money. I then said I wanted to get to the bottom of the thievery, and she kept repeating that she would fix it. I then asked to speak to someone on the corporate level to which she told me she did not have the number but finally gave me the number to Chuck, the account supervisor. I told him as I kept looking at my bill the price breakdown didn't add up.
The bill stated that traffic was 23.94 and there was a travel link listed that was 11.94 and their lineup just didn't add up (35.88). He then told me he would refund me 38.04 and then asked me if that would be ok. After all this deceit, I told him no, and to just cancel my order. Then I went out that weekend in my car and found out he had cancelled my old subscription that I was supposed to have until March 20, 2023. So, today, March 6, 2023 I called once again to see why my Sirius (that I already paid for) can't be used. He told me that when you order a new subscription, it starts right away. So...once again, they are stealing. I was told by the person that took my order that my new subscription wouldn't start until the old one ended which makes sense, otherwise they are stealing almost a month from me. When I spoke to the man today he turned it back on for the time I had left. In the end...why are they allowed to fraudulently (steal) use someone's credit card?
This company is not an honest company. You call and to renew your service and ask for the same plan of what you had before. I like to pay yearly. The lady told me what I needed to pay for the service. I asked her again is this for the exact plan that I already have and she said yes. I paid the fee for the year and come to find it was not the same plan like I was told it was. Then find it was not. This is a much lesser package. I called back to advise them that it was not the same plan like I asked for and they told me to get the same plan I would have to pay an additional $80.00. So I just canceled the plan. They do not listen to anything that you are asking for. Do not use this service and if you do make sure they do what they say they are going to do.
November 17th, 2022 I bought a new car and received SiriusXM free trial for 3 months. The next day I started to get phone calls and letters from Sirius informing me that my service will be disconnected any day. In January 2023 I received a final note!!! I contacted Sirius and subscribed Sirius service for entire year starting January 27 even though this period had to be covered by free trial. On February 17 Sirius coverage was cancelled even I paid for entire year (I have invoices). I contacted Sirius customer service.
They were not able to reconnect, sent me to Sirius Technical Support. Technical Support was not able to connect also. Informed me that another technical team will contact me Friday morning (today). Nobody contacted. I believe that SiriusXM is still using my old accounts sending signals, When I try to get into my account, I cannot get in. Total mess and customer service, located somewhere in Asia is not helpful. Even SeriusXM sites indicate that customer service is available Sat and Sun – I am getting messages that offices are closed.
They hand out free trials like candy with the promise of cancel anytime. "Cancel my subscription" button leads to a page where the only options are "Keep my subscription" or "Switch to new subscription". Dishonest business practice.
These people have called my phone today in a span of 4 hours now counting 25 times. I have blocked every single number they have called from. I told them to stop calling me and hung up on them. I did not order this Satellite radio. It came with my car. I am not interested in it. I think what they're doing is against the law. Can you really call somebody's phone in 4 hours 25 times? Each time it's from a different number but it is them and I block it. It makes me want to get an attorney and sue them. I would never do business with a company like this.
After realizing I was had gone from approximately $6.00 a month to $23.00 dollars a month, I could no longer afford this service. Was sent through 5 different people, each time I requested “cancel” my subscription. Each level started with SAME questions and repeated information… Still got the, lower quote, back to around $6.00 for One year. I requested my service be cancelled at least 20 times, to no avail...just got bumped up to next sales person… I would not do business with this company again, even if it were FREE! I actually told them that! Still continued to try and sell me on continued service. My Blood pressure skyrocketed, I used foul language after 20/30 minutes and finally it was resolved…. This is so wrong and frustrating! I was being so overcharged!!! Should have been a simple request to end service… Hope this gets addressed, so wrong! LaVon **
SiriusXM advertises a discount for Military/Veterans, but getting them to give the discount is a long, drawn out, frustrating experience. I have been going back and forth now for 9 days (still not done). A pitiful way to treat any customer, but abusing Veterans is especially onerous, especially when other companies can verify a veteran's status in minutes and offer the discount they advertise. Finding anyone who cares there has been futile.
I do not like the tricks. I signed up for 4 months of satellite, followed by a monthly service charge beginning in April. I knew it would be great in the vehicle but I received 2 weeks and then it was only streaming service which I cannot use. In vehicle was cut off. I was told the 2 weeks in my vehicle was just a courtesy... Trying to explain this to someone is just frustrating as they don't really seem to care. So the bonus Sirius service I received for my purchase in another store - smoke and mirrors trying to get me to sign up for the monthly service in my vehicle. I told them to cancel my card. Some Merry Christmas from that company.
SiriusXM Satellite Radio Company Information
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