SiriusXM Satellite Radio Reviews

I’ve been a customer with them for many years and have never had a problem until today. My service was due to end on August 22, and they sent me a renewal bill for $135. At this time I am not financially to pay it so I didn’t pay it thinking they would cancel my service. I got a phone call from them today advising that my account is past due, so I spoke to a representative who first of all I was barely able to understand, and when I explain the situation, he proceeded to inform me that they are on an auto renewal and even if you don’t have a card on file, you will still charges until you physically call them. When I explained that that’s not right, they advise me they can cancel it today, but I will still be charged a user fee From August 22 until today.

The idea/concept is great but XM Radio rips customers off so they can pay people like Alexandra Cooper $125 million to talk about celebrity nonsense. I was a customer for 4 years and just cancelled yesterday. First every now and then the signal cuts in and out despite me resetting it per their instructions and no, obstruction was not the case. The real issue is I was paying $25 a month with them sending me monthly reminders to upgrade to an even more expensive package. Then they make you contact them to cancel and then offer you two discounted rates or $7 and $8 to keep you. So in other words they can afford to charge less for their service but choose to price gouge you. They discontinued my favorite station and the stations that they do have repeat the same stuff and it’s boring to listen to.

I have found out that I have Been paying for a premium package for over a year on a car that I have never owned. I called To see what the charge was for and found this out. I was Told that he could send it for review but he could pretty much guarantee me that a refund would not be approved. He offered me a $200 payment (basically to get me to shut up about it). I have Been a serious XM customer for many years. I am Just very disappointed that this is how they take care of their loyal customers. I am Really questioning my choice to continue with my current package on the car that I DO own.

I have been a customer for 10 years paying $200.00 for limited channels. It just stopped working and is stuck on channel 184. Worked with too many people to get it fixed, obviously in a foreign country. I just paid for a full year and they tell me no refunds after only one month. I put in a dispute with my credit card so we will see. No Way am I paying 200 for 1 month.

I would rate them 0 stars if I could. The radio barely functions in my area, as I was coming up for a renew I called to cancel. I needed to tell the call agent over 15 times that I just wanted to cancel, and I didn't want more deals. The representative continued on and was just dismissive and rude to me wanting to cancel MY plan. The call representative threatened my radio would be turned off today even though my next billing date is over 15 days away. The company relies on predatory behavior and it's disgusting. Be prepared to have an hour free if you want to cancel.

After over 10yrs as a Customer I am joining the Class Action Lawsuit against them. Apparently, while deployed, they sent a renewal letter with a deadline to renew or else. Well they charged my card without authorization and said I didn't call to renew or cancel, so too bad. Refused to offer a refund, as it is against policy apparently. So, well my JAG Attorney did some research and apparently this is a common practice and many have started a Lawsuit. Have no fear, a US Attorney will begin the process of reaching out to every former subscriber about the Suit. Shareholders will lose so much because of greed and theft.

The absolute WORST company I have EVER dealt with. They have been stealing from me for the past 2 years!! I have been forced to contact them over 12 times in the past 2 years regarding their payments that I NEVER approved and the fact that I barely have any stations on top of that. In those many conversations, I have gotten confirmation that my previous vehicle on my plan was canceled YEARS AGO. Only to find out it hasn't been and I've been getting charged for 2 vehicles for over 2 years now and they have a NO refund policy. So their incompetence has had them straight up stealing from me and they won't give me my money they stole cause their no refund policy. Absolutely disgusting customer service and worst company I have ever encountered.

They have the worst customer service. I had to speak with 8 different people. 6 of the 8 were not helpful. Sirius caused the issue and it took 4 phone calls and speaking with a case manager to resolve the streaming issue with my Alexa devices. The 8th person and over 1 hr later, to figure out that Sirius mistyped my email address. Everything had to be reset multiple times. I will not be continuing with their service much longer. They are lucky they bought out their competition.

Do not make the mistake to subscribe. Been a long time customer and every year they hike our price to quadruple on the renewal date - then have to call and fight with them for an hour to get it back to even remotely reasonable range - although that money is lost that month of the outrageous price. Their customer service and scamming practices are Horrible. Trying to cancel is even more disgustingly difficult. This time once they promised to renew at the same rate they charged us again more than what had said after the wrangling hell in the phone. Not worth it.

I can never understand anyone in customer service. It’s frustrating. I will no longer do business with a company that outsourced all these jobs and betraying American citizens. With music on my phone and all the other technology I was doing them a favor to subscribe.