SiriusXM Satellite Radio Reviews

Good Morning, I’m a former Sirius XM customer and let me explain why. Firstly, this company is a rip off. They force you to maintain service as if you’re on a contract and they do that by forcing you on autopay. Secondly, once you try to cancel they try to belittle you and tell you you’re not allowed to get a refund and it’s company policy which is a “LIE”. David employee id ** maybe the worst supervisor I’ve ever encountered he’s the reason I cancelled my service for good after wrongfully charging me. I demanded an apology in the form of a refund and a month free service to convince me on why I should keep Sirius XM and the manager became upset and told me I’m not getting a credit since I was cancelling service. I told him I only was cancelling because I had been ripped off for 3 months. The guy David just got quiet…. If y’all need something to stream music in your car use Pandora… Mymixtapez, or Spotify.

I have been a customer for 10 years or more, with each year the price going up, this year I see they are offering $2.99 for 36 months, when I called I am told that offer is not available in your area, the best offer they could offer me was $8.00 per month, I was previously on $4.00 per month that is expiring in July, WHY isn't everyone offered the same offers/promotions? I mean Pandora is FREE and music is music.

Company makes offers then if you call in to claim you get excuses about why they can't give it to you. I.e. it's for a different radio, expiration date has passed etc. Offer was for an radio on another car. Wanted to put on a different car. They advertise, once you have service you may transfer from one radio to another anytime. Nope. Had an offer regarding receiving a free charger with plan purchase. $4 per month. Had received original email with offer a few days before, was considering it. Received another email this is last day for this deal. Called in within an hour of receiving that email. Was told it had expired day before. Expiration date was day I called in and email had a count down clock said 12 plus hours left to claim.

So they say to email and ask a question, I did, no answer. I guess because I am grandfathered in an account for life. Still good music, Dangerous Darren has been on since I first started. The people from Alt Nation is also really good. The company sux, Howard Stern, really, paying him millions to speak from a basement? It's a joke.

Customer since 2010, called as I noticed on my credit card they were charging me $25 a month for service. They wouldn't make the adjustment as I mentioned I should be paying $6 a month. I told them to cancel my account, they tried using the script and I told them to cancel my account. They tried again and I mentioned I am done wasting my money with them and to stop trying to convince me.

I subscribed to XM many years ago, and kept the service for over 17 years. Once I retired and did not drive as much, I decided to unsubscribe. I contacted XM via their website, and opened a chat. I must say unsubscribing was easier than I anticipated. The chat was AI-operated, but everything went well. I may open an account again one day if my needs change. I received my refund within 3 days back into my account I was automatically billed from. I wish more businesses made this type of process as easy as SiriusXM.

Customer service poor. Called 11 Mar to cancel $25/month. Rep tried sell more and never canceled, called on 25 April. Canceled with credit for last payment taken. Had to get supervisor to get full credit.

I have had nothing but issues with Sirius XM since my free trial has ended. Every 3-6 months my radio ID changes even though I have not changed cars or upgraded my radio. I spend 30 mins to an hour with multiple customer service representatives and no one can ever FIX the issue! The issue is with their system, not my car. I am tired of the endless phone calls with representatives who cannot help me. I am finished with Sirius XM and would not recommend it.

It’s almost impossible to cancel your subscription! When you click to the link for cancellation it doesn’t load and when you call they keep telling me their system is updating and they are unable to help and to call in an hour. What a nightmare.

I was contacted by one of your sales reps today. And I must say that was one of the rudest and most despicable sales calls I have ever experienced! I will never buy your service and or speak to anyone from your organization ever again. And I will make sure I tell everyone I know about this! Do better!!!