SiriusXM Satellite Radio Reviews

They offer you a low price for a year and then when the year is up, they nearly quadruple the charge. They charged $40.03 to my credit card and when I tried to cancel they kept saying, "Ok you are cancelled and you won’t be charged again." We went round and round in a nearly infinite loop. I told them I wanted the money refunded. They made offers for it to be cheaper but would not just cancel and refund my money. I finally told them I was going to dispute the charge with my credit card company. At that point they said they would only refund $34.87. At that point I just said “I’m not spending any more of my time on this”. I told them to cancel my subscription and I would let my credit card company know about how they do business.

While the radio service is ok, The customer Service is BEYOND awful. No longer listen so cancelling service. "Oh you have to talk to representative...." IT WAS OVER A THIRTY MINUTE PROCESS just to cancel service.

I have had very poor experiences trying to contact the customer service personnel and at the times that I do get them on the phone, there is a lot of confusion over the want to cancel, be placed on a do-not-contact list, or just say no to any extension of a free trial. The conversation and language that their customer service reps use seems intentionally vague, confusing, and really felt like I was not being listened to for a simple request. This experience has left me frustrated and convinced that I will not be using SiriusXM Satellite Radio ever again.

The service is a joke, they will offer you a great deal and then when your renewal date comes up, which 99% of people are not going to remember, you’re going to get charged quadruple what you are used to paying and if you call in to ask for a refund all they will do is tell you that they are unable to process refunds and will offer you a discount offer and then hold onto the remaining amount for “future payments“. I couldn’t even get the same offers out of the different representatives I spoke with even though I had copies of the transcripts and the OK from a supervisor. My refund went from $19 down to $13 then back to $19 that they said they will “hold onto for the future payments”. It’s three days after Christmas and because of this I’m negative in my account and the customer service are like robots and have no remorse. I will not give my money to a company who takes joy in screwing their consumers.

I like having the variety of music & sports options. HOWEVER, WATCH YOUR BILL. Sirius advertises one price but they overcharged me $5.00 w/o explanation. When I called, the agent could not tell me if I was quoted $60 for annual plan, why I was charged $65.00. I was clear about the cost of the annual plan. When the last promotion ended, I was paying $23.05. So once I discovered the charge, I called to request another promotional deal, which was supposedly $60/year if I paid the full amount. The original agent told me he could credit my account for the $23.05 and the next charge would be the remaining balance.

Content gets worse and worse. Actual music time gets shorter and shorter with the host taking more and more. Only listen to 2 or 3 channels but you have to pay for the whole package. Tried to automatically renew my subscription without my consent. Wouldn't cancel it. I had to sit on hold with my credit card during the holidays just to put a stop payment on it. Screw SXM. What an awful service. Used to be the best but now it's just garbage and the customer service is even worse unless you just want to pay them for nothing. Just awful!

Our experience with Sirius was terrible. With received an advertisement in the mail offering SiriusXm for 12 months at $,99 per month for which they immediately charged us $3.99. The radio service worked for a day or 2 and has not worked since. They billed us for the 2nd month at the same rate. They are not an honest company and no one should support their business. And when you call they set up a text chat. They won't even talk to you. I wish they had a 0 star rating so I could tell the truth about them.

SiriusXM is dishonest and totally uncaring about their customers. I have never had sat radio before, and from what I am now be told I was changed for it when I got a new used car. I just received a letter out of the blue telling me that it was set to expire on the 18 of January, (which they shut off more than a full month early)((December 16)) I OF COURSE HAD NO IDEA WHAT THEY WERE TALKING About not even knowing that I had sat radio and was VERY worried that I would lose the regular FM channels that I had been using so I called the number on the letter to ask what was going on?

The Company has designed a website that avoids making access for questions. They aggressively reach out for subscription fees and I received a call while on freeway which was the first communication received who spoke very fast and wanted me to trust him and given him credit card information over the phone, wouldn't accept no until I got aggressive in saying no. US mail/email is not an option. They want their money and they want it now. If there was an alternative in our area I would do.

Horrible customer service. Hung up on me because I wanted a full refund not a prorated one. I'll never use them for anything ever again. She wanted to charge for 2 days it had been since it charged my debit card but I had already called to cancel before it was charged.