SiriusXM Satellite Radio Reviews

So they say to email and ask a question, I did, no answer. I guess because I am grandfathered in an account for life. Still good music, Dangerous Darren has been on since I first started. The people from Alt Nation is also really good. The company sux, Howard Stern, really, paying him millions to speak from a basement? It's a joke.

Customer since 2010, called as I noticed on my credit card they were charging me $25 a month for service. They wouldn't make the adjustment as I mentioned I should be paying $6 a month. I told them to cancel my account, they tried using the script and I told them to cancel my account. They tried again and I mentioned I am done wasting my money with them and to stop trying to convince me.

I subscribed to XM many years ago, and kept the service for over 17 years. Once I retired and did not drive as much, I decided to unsubscribe. I contacted XM via their website, and opened a chat. I must say unsubscribing was easier than I anticipated. The chat was AI-operated, but everything went well. I may open an account again one day if my needs change. I received my refund within 3 days back into my account I was automatically billed from. I wish more businesses made this type of process as easy as SiriusXM.

Customer service poor. Called 11 Mar to cancel $25/month. Rep tried sell more and never canceled, called on 25 April. Canceled with credit for last payment taken. Had to get supervisor to get full credit.

I have had nothing but issues with Sirius XM since my free trial has ended. Every 3-6 months my radio ID changes even though I have not changed cars or upgraded my radio. I spend 30 mins to an hour with multiple customer service representatives and no one can ever FIX the issue! The issue is with their system, not my car. I am tired of the endless phone calls with representatives who cannot help me. I am finished with Sirius XM and would not recommend it.

It’s almost impossible to cancel your subscription! When you click to the link for cancellation it doesn’t load and when you call they keep telling me their system is updating and they are unable to help and to call in an hour. What a nightmare.

I was contacted by one of your sales reps today. And I must say that was one of the rudest and most despicable sales calls I have ever experienced! I will never buy your service and or speak to anyone from your organization ever again. And I will make sure I tell everyone I know about this! Do better!!!

Ridiculously difficult to cancel. The process took over an hour and was super frustrating. Just when it was almost complete, they’d assign a new agent and Id have to start all over again. Felt like purposeful entrap. Will NEVER use Sirius Radio again.

I'm sick of playing games. Each year, I have to threaten cancellation before they give me a "loyalty" rate. This year, I used the chatbot and the bot tried to lowball me. At first offering me one price, and after I declined, the bot gave me an even better price. Nope, I'm done. Why not offer me the best deal possible from the get-go if I'm such a loyal customer? I'm sick of reminding myself to play this game every year.

They offered me a low cost promo. Free charger included. Went to sign up, could have the rate but not the promo. Received an email that morning. Promo on for 12 hours. Would gladly sign me up, but wouldn't honor promo.