SiriusXM Satellite Radio

SiriusXM Satellite Radio Reviews

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Overall Rating2.9 out of 5
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About SiriusXM Satellite Radio Reviews

SiriusXM Satellite Radio Reviews

ConsumerAffairs has collected 3,087 reviews and 3,090 ratings.

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Reviewed Sept. 3, 2023

Sirius offers bogus promos which are not shown on their website in order to scam listeners. They tell you the promo is only good if you use your debit or credit card. Then you are told your credit card will be charged automatic monthly fees which could increase without warning. My purpose for contacting Sirius was to downgrade my account from the premium rate I was being charged to a less expensive subscription. That was when I was offered their scam rate of $93.00 for one year if I use my debit or credit card. However, in 2024, I will be looking at nearly $300 for a downgraded subscription. I immediately terminated my subscription.

A few days later I was contacted by a so-called customer care rep who tried to make me believe it was the customer care agent's fault, and I could have used a personal check to pay the entire subscription. I then received another bogus scam promo in the mail for only $6 per month, and they would even waive the $15 reactivation fee. The fine print again indicated the scam is only good if I use my debit or credit card which will be charged monthly taxes and fees which could increase without warning. It boggles the mind how this service can continue to scam listeners with bogus promos in order to grab your debit or credit card. When I asked about the 'Music Showcase' package that was less expensive, I was told those packages were basically garbage. After 5 years of this crap, I am done with Sirius. The information I stated above is 100% the TRUTH.

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Reviewed Sept. 1, 2023

I was contacted by Sirius XM to renew my subscription. For years I only pay for 1 year at a time with no auto renew. Now they tell me I have to have it. That is not what I want. The lady I talked to was the rudest person. She hung up the phone on because I did not want auto renew so I guess Sirius XM has plenty of customers so they hire rude personnel.

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    Reviewed Aug. 27, 2023

    After years of not subscribing, I decided to try them again after my new car's trial’s expired. I signed up and went on my merry way. Until one day XM wasn’t on. I log in and my account only shows my old car. I was unable to transfer my subscription on my own. So I called customer service. She said she couldn’t transfer but could cancel the wrong car and honor the promotion price for my new car. However, they only credited me partial for the month I already paid. $1 isn’t much and won’t break me. But the principle is they put my subscription on the wrong car. And, I know the company can afford $1 to satisfy a customer. When the representative refused to budge on the $1, it confirmed my previous belief that it isn’t worth the hassle of their customer service. I was willing to give them a second chance. Instead they lost a customer over $1! Ridiculous!

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    Reviewed Aug. 26, 2023

    Never could get a signal had to use my phone's data to listen to music. They blamed my antenna and had it checked and it was fine. It was their signal they kept telling me to refresh I did numerous times to no avail.

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    Reviewed Aug. 22, 2023

    I bought a new vehicle and it came with a free subscription and it’s due to expire in September. Well I received a call over a month ago asking me to keep my subscription in which I declined explained I was happy with the music I listen to from my phone and I was not interested nor did I listen to Sirius. We had it before and didn’t really like it so after a little while we canceled. So this man kept pushing for me to keep the subscription and I kept calmly and nicely declining. He got mad and hung up. How unprofessional of him. How do you want customers and keep them when you have crybabies like that?

    Then I received a call today asking me again to stay with the service. Again I explained about the last call I had and that I had declined keeping the service. This woman would not stop pushing and would talk over me and I told her that I appreciate the call but I will not keep the service. I’m not interested nor care for it. All of a sudden her tone changed and we hung up. I don’t have a card on file and I wanted to make sure it would shut off in September and I won’t be charged. I have in writing that it will shut off and I won’t be charged so I will be checking. Again how do you want customers when they act like this? No wonder all the bad reviews, they can’t keep customers or there’s customers who have problems with them!

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    Reviewed Aug. 22, 2023

    I had Sirius on my old truck from the day I bought it. When I sold the truck, I cancelled the account. Six days after I closed the account, I received a bill from Sirius, under the same account number, for an additional 3 months of service. When I called to investigate, I was told that I had a second vehicle on the account and the charges were for it. They correctly identified my wife's vehicle and said the charges were for it.

    First, we never renewed my wife's vehicle after the free trial expired, and were no longer able to access sirius on that vehicle since that expiration. Second, we were never informed of any charges or subscriptions for that vehicle until after I called to cancel and paid off the subscription for my truck. Third, when I told them to cancel my account and they confirmed they had, they kept the account open to start charging us for the vehicle we never subscribed for. Whole thing is fishy and I would recommend to anyone to stay away from this company, even the "free trials" that might be offered. I have the entire paper trail, including confirmation numbers, on hand to prove my communications with this company of thieves.

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    Reviewed July 5, 2023

    I purchased a new car that came with e month trial. I cancelled the service 2 weeks before it was due to expire. I then received 3 separate phone calls trying to get me to stay. I said no. I got charged anyway! I have it in WRITING that I cancelled and when I called the guy was rude and said that I never cancelled it even after I sent a screenshot of my conversation. They are a TOTAL SCAM. DO NOT USE!!!

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    Reviewed July 1, 2023

    Stations are not plentiful for r&b and rap and things I really like to hear their years and it's garbage. I will not renew, waste of money, not catered for us as well. Please update your stations with variety.

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    Reviewed June 22, 2023

    I have had XM radio now in 2 different cars for the past 8 years. After the customer service I received from the rep I spoke to yesterday I immediately cancelled my service and will never use their service again.

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    Reviewed June 12, 2023

    I love Spotify online for the fact that I can listen to entire albums that I haven't heard and am considering buying, but the commercials are totally obnoxious and even freaky. A real turnoff, literally.

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    SiriusXM Satellite Radio Company Information

    Company Name:
    Sirius XM