SiriusXM Satellite Radio Reviews

I called their customer service because when my car starts up the radio starts blaring Sirius XM ads at me. I have never had a SiriusXM subscription for my car and never will. I seldom use the radio. Instead I use the Apply Play feature to listen to music, sports events or podcasts. Bottom line, I explained my issue to their customer service agent and was told there is nothing I can do about this. When I said it was really annoying she told me to get used to it.

In my professional opinion, this company will be out of business in the next 10 years. They will not let you cancel if you would like to cancel. If I could give them zero stars I would. When you do cancel with them, they will call you every day. If you answer they will reinstate you even though you tell them no..

Guardian service: Terrible thing to sign someone up for this service without the customer's knowledge and continue to charge them without any activation or usage. We found that they were charging us nearly $300 per year for a service we never asked for or activated or used. Called to cancel after the 3rd year charge was found on our credit card statement and they would not refund the unused service at all. This is theft and we will find any place online to tell people about how they stole or nearly $900 from us.

I am a fan of country classic country music preferably George Jones, Hank Williams, George Strait, Clint Black, Patty Loveless but I am not a fan of Alan Jackson which obviously Sirius Radio is since they play his music relentlessly. If that’s the case Sirius create a Alan Jackson channel or stop playing him on every all the Prime channels. I’m on the verge of canceling my membership. It's very seldom I hear other cuts from Trisha Yearwood, or Patty Loveless, Travis Twit. Fire your program director.

They charged my account after I tried it out, but they would not refund my account after the subscription went through. Nothing groundbreaking in terms of a radio service and not as good as Spotify in my opinion. But there are more radio channels obviously.

After being a customer for 5 years I was charged $25 without my consent and was told they couldn’t refund me because they changed their policy in March. Spoke to the original operator and supervisor and received the same story. SiriusXM will never get another penny from me.

OMG. I don't know where to start!! If I could give zero stars I would. Called to have my card remove from the account and the representative I spoke with told me that was not a option! Like what! I said, "You mean to tell me my card would have to stay on the account and I cancelled?" He said "yes" or I could just pay my bill. I explained how I talk to a rep a month prior and was told it was cancelled as I requested so I don't owe no bill. Needless to say, they drafted my card anyway. Awful customer service. I will NEVER use them again.

Renewed services based off of a received email for a vehicle I haven’t owned in 2 years (yes, deleted from my garage the day I purchased my new vehicle). So I call them immediately. They cannot transfer services apparently from one vehicle to another, and refuse to provide a refund. I advised them I was not paying twice and once I disputed this with my CC company I’d reactivate. Then I’m told “after speaking to a manager we can add a free month of services so there is no loss”. Which is what I was trying to do since the beginning of my 34 minute call. THEN I’m asked for CC info and advised I was being charged AGAIN.

Be very careful with Sirius Radio as they are still practicing some questionable business practices. We received an email that our membership expired with directions on how to continue it. We did not want to continue at that point. After that point we started being billed again without any approval or consent. Sirius cannot provide any support (email, chat or phone call documentation proving that we wanted to continue our service or even signed anything prior that would agree to being auto-billed) yet they continue to charge and will not provide any refunds. (We have not even had the car or service for many months.)

The music stations are great and they have a variety of different styles to offer. However, if you’re tight on money and miss a payment you can expect calls daily from them to update payment. If you hold out long enough, you’re likely to receive a great offer in the mail.