SiriusXM Satellite Radio

I canceled two of my subscriptions a month ago, while doing so asked about my Military Veteran Discount. I was told that there my current plan was larger than the Military Discount. Before hanging up I was asked if I wanted a free XM Radio. I said no as there is nothing free. Their agent replied, "No Sir, there is charge, it's just free." Move on to a couple of days ago, I was reviewing my XM Radio even though it was not activated. This irritated me when they told me that the billing was correct. I canceled all my accounts and would recommend to any potential subscriber to be aware of this company! I would rate them a zero if I could. They don't deserve the 1 star!

BEWARE "LIFETIME" subscription is a SCAM! I purchased a "Lifetime" subscription in 09' for over $600, when the company was struggling and I wasn't even sure they would stay in business but after speaking with the agent WHO GUARANTEED this was for a lifetime! No guarantee they'd stay in business but I bought it and it was truly a good product. Fast forward to 2018 I go to transfer to my new car and guess what "NEW" RULE not transferable if the car has it in the radio WHAT NEW CAR DOESN'T! It's a SCAM. BEWARE!! Don't buy it!!

I always have to spend tons of time straightening out my account every time it expires. They renew without my authorization. I have always requested an invoice instead of auto-renewal. If you get auto renewal it is always billed as package you didn't originally order. If you call customer service, you get the complete run around. I just got special for a new radio at $60 but I was charged $117 for another new car I just renewed. When I asked why I got nothing but a run around. These people are corrupt and worst company I have ever dealt with in my life. You have to threaten to cancel to get billing straightened out. JUST NOT RIGHT!!

When I first started off it was a pretty good value, a bit pricey but worth it. Then they removed one of the main channels I signed up for, then a few months later the other. I reduced my membership to a lower tier since there was no longer any point in paying for the highest. Then they changed a couple of other channels I liked to premium content only, meaning you had to pay for that specific channel just to get it. I discontinued one of my two radios and sent a letter to Sirius to let them know the more you cut back on channels, raise prices, and turn previously packaged channels into previous channel the LESS I will spend, not MORE. Each money grab they make to get more money makes me spend LESS.

I have had nothing but headaches and signal loss with Sirius. First I had 7 days of constant signal loss, this mentioned calling the company and speaking to individuals in Cairo, India, Philippines etc. Most of the time the individual was not only difficult to understand but they would assure me that the signal would now stay on. Total lie, a few hours later back to calling them because signal was lost. This has gone on for over a week and no one seems to care. I finally canceled my subscription. Save yourself a lot of headaches and go to Spotify or something else, Sirius is on the way of the DODO bird and it serves them right for such terrible customer service. Did I mention how many times I would call and could not reach anyone.

We were given 6 months free radio. Only got 3 in 2 separate cars in 2 different years. They take your credit card and charge you whenever they want. Paying for commercials is crazy, I get commercials for free on regular radio. If you want to cancel the contract, you end up calling several numbers and are kept on hold for up to 30, it took me over an hour to get the contract canceled.

This should be a free service for the kind of service you get from SiriusXM. I have nothing good to say about them based on my experiences. First of all, there is no or very little variety of the music on the channels. I'm hearing the same set of 15 songs that I heard last year on the same channels. That's pathetic since you have to pay for this service. I can just listen to regular FM radio if I want to hear the same songs over and over. Then the channels you like they get rid of. They need to change it up some and play different music. The sound and audio quality on my car radio-I have a Kia Optima and my wife has a Kia Forte is horrible at best.

I got an email from a CC that I had NEVER USED & never given out the number to anyone, saying that I had a minimum payment due, so after checking what was going on, it was a charge from SiriusXM for $228.03 for an annual subscription to their service. The charge was made on May 30th 2018, yet I had already renewed my annual subscription in March for $70.90 on a VALID CC. I immediately canceled my service with them! What a bunch of scumbags!

I got SiriusXM Satellite Radio on Feb 25 for 6 months for $70.00. They sent me an email stating my 6 months are up May 29th. Then come to find out someone is tied to my account I don’t know!!! Now I wanted to renew it going to be $170 for 6 months. Their prices are never the same! Period! How do these people stay in business. Go to Apple Play for less $$ and consistent pricing. SiriusXM They do business like a used car dealer!!! Screwing the customer every chance. There is a reason why they just say 50% off instead of giving you a price!! Hope you guys go out of business!!! Rip off!!!

I got a free 6-month subscription with my new car. After 6 months, it ran out and stopped working. I purchased a 3-month renewal at a very reasonable rate, but the yearly cost was outrageous, so I didn't intend to renew. I'm not in the car enough to warrant paying such high prices to listen to (almost) commercial free radio. In the meantime, my credit card number was stolen (damn you Facebook ads!) and I had to get a new number. After the 3-months, I stopped getting the radio feed and just let things expire. They apparently tried to auto-bill my card! I don't remember anything about automatic renewal. I may have missed it, but whatever. It stopped, they couldn't bill me, it was fine by me.

My wife and I live in an area that doesn't get reliable FM radio in the categories we like--mainly classical and classic rock. When we got a new car 10 months ago, we decided to try SiriusXM radio. We signed up for the basic package, which gives us a few stations that sounded interesting, including one classical station and several stations that broadcast "classic" rock. The rest are of no interest to us--like most cable TV stations. We are very disappointed.

My credit card was charged one year after I moved and closed my Sirius account. It was a credit card that I had closed so the charge was not approved. I talked to the Sirius representative and he indicated that it was an automatic charge on the renewal date even though I had closed the account a year earlier. That is a bad business practice and probably illegal as well.

Was a subscriber years ago before the merger. Okay then. My new car free 6 month subscription ended 5 months ago. I wanted to renew but googled and the voluminous complaints about billing practices stopped me in my tracks. This is a very foolish company. Went with paid Google Play and my car has Apple Play. They think they are the only game in town. Music quality with Apple Play blows Sirius away. I only wanted it for the news and sports stations. Use free IHeart radio for live news and sports shows via Apple Play.

I was on hold for almost 1 hour when I tried to cancel my service. The website by design does not allow one to cancel a subscription. I was about to hang up and just cancel my credit card when a representative finally took me off hold. With no way to cancel a subscription online and the phone ploy tactic, I will never use their service again.

I received a notice that my subscription was up and it showed my auto renewal at a 91% increase in price. I chatted with them to cancel, which was 2 months before the cancel date and they suggested I take a reduced plan. I also learned that I had a $79 credit which would be factored into the new plan. But, all this had to be done on or just before the renewal date (today) so I wouldn't lose all of the $79 credit.

I received a letter from Sirius indicating I was due a refund. Called the number provided to learn I had been transferred to the Philippines where a huge language barrier kicked in! When requesting the refund they asked if I would like the refund to my credit card and provided the last 4 digits, which was NOT my credit card. They asked for a new card only to find out, after providing the new card number, the refund could not be processed to that card because it did not match the card on file and therefore they would need to send a check.

Checked renewal and found it almost doubled in price ($315/12mo) which was expected but not going to pay so we planned on cancelling completely. Called them and spoke with someone who immediately switched me to a level higher in customer care and thankfully was nice too. She did try to say she was going to give me the exact price but she quoted $6 more thinking I didn't know how much we were charged last time. I remained nice the entire time (shocking for me) but she had to back pedal when I nicely corrected her. It was not correct then say it's for "royalty fees". She asked how the service was for the 12 months. I told her it cut out in unnecessary locations like in open areas without bridges or trees but didn't complain. I let her know that on a scale of 1-10 the service was about a 6 or 7 max but also told her I know nothing is 100%.

We were offered a trial subscription and called to activate it. It would not work. We called again. It would not work. We called again. It would not work? Get the picture? They could not get the radio to work in my car, yet every time I called, they tried to sell me a subscription. Why would anyone want a subscription to a service that doesn't work. They finally transferred me to a tech, and after holding for 15 minutes, and listening to their messages, I received a final message that said this was no longer an active Sirius number, and I could either call the new number they gave me, or go to their website. Terrible.

If you decide to cancel your service, you will have to call and speak to a representative. It took 15 minutes to get my account services shut off as the representative kept insisting that she could not understand me once she found out that I was calling to cancel. It's ridiculous that services cannot be canceled online. Perhaps, in light of so many better streaming options, Sirius is having to resort to frustrating the customer enough that they give up on canceling.

I renewed my subscription last week for $150. Now I know that was too much. Since the renewal, my app would not function. I uninstalled and reinstalled. Still didn't work. I called, and was told to reset my password. Worked once, and then not again. Yesterday morning, I was on the phone with them for one hour and fifteen minutes, fifty minutes which consisted of being on hold!!! At one point, after finally reaching technical support, she began to presumably work on the issue and then dropped the call. After so much time spent and being so angry, I did not call them again. I have never been so frustrated and wish I could just cancel and get my money back.

I had been a subscriber for some time. The last time I got a discounted rate by giving them my credit card to renew. They then started billing me $22.04 a month without notice. After my credit card changed, I contacted them to renew to a new plan and was told that I had a balance that I needed to pay and that they could keep me on the current ridiculous monthly rate. When I told them to cancel the service and that they could send me a bill, they kept trying to get me to give them my credit card (I refused) and then said they could sign me up to a cheaper plan that would have a very limited channel selection (that they really couldn't tell me over the phone what channels). No thanks. Best thing in dealing with a company with these sort of practices is to not deal with them, so I am.

We decided to use their service because we did a 6 month see the USA via our new SUV trip. They gave us an introductory offer of $30.00/$5.00 per month for the 6 month period. I should have known something was up when they asked for a debit/credit card to set up the one time billing/account as a prerequisite to activating the account for. Month seven and eight I noticed that they had just started billing me $22.04 a month without notice upon. I quickly contacted them and discontinued the service (I thought, right?). NEEEW -- I received another bill for the month number Nine for the same amount via email. I contacted them (a foreign outsourced customer service department) to bring their error to their attention. I was on hold for 12 minutes (guess I'm not the only disgruntled customer) and spoke with three different who tried to get me to commit to a new plan over and over again.

WORST CUSTOMER SERVICE EVER. I signed-up for a 12 month subscription at $5.00 in December and, after purchasing a new car (in May) I was told that the subscription I had paid for was no longer valid and that, instead of $60 for 12 months, I'd have to pony up $99 for the same thing. Their excuse? "That promotion is not currently in our system." So basically they're screwing me for buying a new car! I paid for 12 months of service, which they now refuse to honor - just because I got a new car. INEXCUSABLE! I'm telling everybody I know and also blogging extensively about this. What an awful thing to do to a customer.

I have recently discovered that SiriusXM was charging my credit card without any type of notice. Only when my card expired and I was issued another card, the next month my radio was cut off. Story goes I paid $60 for a year subscription after that I guess in the small print they were going to charge me $19.95 a month for a radio I no longer had, well 8 months of looking back on my credit card I was being charged without notice. Way to go Sirius. Y'all got me! Spoke with customer service and requested my money back. Apparently I was speaking to a 3rd world country, and pretty much told me, I screwed my self. Never again.

Wow, just called Serius XM to follow up on an ongoing case and got caught in a loop that kept sending me to the Activation department. I immediately asked to be transferred to the U.S. because I have an ongoing case and I know from a lot of past experience with your company that the call center cannot make the decisions on my account as they have informed many times. A very nasty lady told me three times that she is not sure the person she would transfer me too could help me with my case and I said "I don't need any assurance. Just transfer me to the U.S. where I have worked with two people already."

Notified Sirius that I needed to cancel subscription, leased SUV returned. Approx. 5 wks later credit card billed. Called Sirius, transferred three times, had to provide exact demographics and situation repeatedly. Told me they have no record of my original cancellation call, relatively said I was a liar. Not only was the call center extremely loud, reps did not have an acceptable command of the English language. Rep was very persistent, attempting to sell me a discounted subscription, a radio and 'enticing' me to extend. Had to tell him FIVE times, I NO longer had the SUV in my possession... He persisted. Aggressively attempted to sell me another subscription for my new auto, told him I was not interested, his pitch was borderline harassment. Finally, he cancelled after reading a lengthy sales pitch. Not customer focused. ONLY sales focused.

Their offer new subscribers good deals but after that the rates are outrageous. I signed up for the ALL ACCESS PACKAGE. It gives you access to one radio (portable or in your car) and phone. That is it! If you want to listen on your portable radio it is a NEW plan. If you want to listen on your computer? It is a extra charge and you can only listen on one device at a time. That is what you get Sirius...ly not ALL ACCESS! Now, I understand all the one (1) star reviews. If they offered a 0 you would see a lot of those. A one is being generous.

My credit card has been charged twice for the same subscription, and SiriusXM refuses to correct the problem. They said that I need to call a different department. I told them that I wasn't going to waste any more of my time with this mess, and that they were instructed to call me. Then they said there's no way for them to call customers back! I said, "Are you kidding me?? Do you really take me for some kind of idiot or fool? You all call customers all the time!!!"

WORST customer service EVER! I purchased an Onyx Plus Satellite radio on promotion a week or so ago for $9.99. It shows up and it's defective. I called yesterday and spoke to tech support. They confirmed it's defective and transferred me to another dept so we could get it replaced. The next dept says their computers are locked up and they can't create a return authorization. How freakin' convenient. They tell me to call back the next day. I call back today and now they want to charge me $80 for a replacement radio!!! $80.00 to replace a $10.00 defective radio they shipped me. Talk about a bait and switch.

Before the trial period that came with my new car ended, I sent a check for $61.50 to extend the service for 6 months. But my service was cut off anyway and never turned back on. I emailed Sirius and they were no help. I called and spoke to a foreign speaking woman who kept repeating I needed to troubleshoot with the dealer even though I was asking for a full refund. I never had access to the service beyond trial period, and I no longer wanted the service. She refused the refund and after much back and forth, I settled for a partial refund just to get off the phone. NEVER AGAIN!! HORRIBLE COMPANY.