SiriusXM Satellite Radio Reviews

This was deceitful of Sirius to offer upsell to the customer and not fully disclose the potential collapse of their service while at the same time claiming no refunds. How many other people got suckered into subscription renewals just before the bankruptcy news hit the wire this week? What legal grounds do I have to rescind this contract? I thought 72 hours was the rule. Hopefully, Mr. Karmazin is shown the door and the company is revised by management that understands customer service.

DON'T DEAL with XM Radio. THEY ARE Fraudulent Scammers!!! Damaged my credit rating, and I have a radio I was going to reactivate that I cannot use...

To date, 2/12/2009, I have received no acknowledgement of the mistake in writing, nor an invoice. I have made multiple attempts to secure an acknowledgement letter both by phone to customer service and by letter and email to the CEO and Executive VP, General Counsel and Secretary. I have also discovered through research over the internet that this is a common problem for XM Radio customers to experience false claims from CCA reported by XM radio. I believe this practice borders on extortion as they demand money from customers not owing it and use damaging their credit as leverage.

My question is simply this. Why won't XM Radio provide me with the documentation that will protect my credit that they may have jeopardized? I have never received a collection notice in my 54 years. Frankly, I find this humiliating and insulting. I would ask for counseling for the employees involved, but my experience tells me that problems like this are not so much of an employee issue as they are an indication of a systemic problem propagated by poor management. I suppose the CEO and General Counsel were too busy preparing for XM Radio's bankruptcy to respond.

They did cancel the radio but never cancelled the service. So there I was, in May of 2007, with 3 services and only two radios. Since everything is paperless with XM, I had no idea what was going on, as far as pricing or anything else. I just recently found out about the 3 services when I called XM for future services that they are advertising. They admitted that they should have cancelled the third service at the same time that they cancelled the radio, but they said they could only refund me 6 months credit. That is their POLICY. Well, my policy is if you make a mistake, it is documented, and you admit it, you pay for it. I am not Mrs. Bailout for XM. I spoke to another gentleman today, but his English was severely impaired, and he hung up on me, not because of any foul language. He didn't tell me anything that I hadn't already heard a million times before. Please help. I am 71 years old and live on Social Security, which isn't much at $1,400.

In the fall of 2008, I called to cancel my subscription. They said I would have a $100 penalty for cancelling the second radio early. I said I wouldn't pay it and had my credit card company challenge that charge as well. The credit card company got me another credit for the disputed amount. Now, I'm getting a bill in the mail from XM for a different amount, just under $100. I called to say that the charge had been disputed and dismissed and the customer service agent told me that just because I had a credit from the dispute doesn't mean that I don't still owe the money, and that it would be turned over to collection. I don't know quite what to do, but I will file a complaint wherever and whenever I can. I have good credit and do not want to have XM file a claim against me for this unwanted product.

I did notice that in January, there was a small credit to my credit card account, much less than it should have been. I sent another letter and asked for a written confirmation. No response. I called them and they said this could only be done by telephone. I was not given any explanation. I now want to terminate my subscription with this terrible company. I will never deal with XM Radio again. How can they get away with this? They owe me a further refund of the 2nd radio cancelled. As well, I want a written explanation of all transactions and charges. I want to know the best way to secure a full refund for the main radio being cancelled.

They won’t transfer to a supervisor. They won’t send an invoice. They won’t send a confirmation email of the call. And last but not least, they will not turn the service off!!! Emailing customer support is useless. They don't address the issue or care about what your email is about. Just cut and paste and the user agreement link. This company is a criminal. I lost my job on May 8. My credit card expired in May also. They billed my debit card on June 19th!!! I don't want this on my credit. I can’t afford any extras, especially now. This is a forced liability on me, and has cost me a lot of money in cell phone usage, on a process that should take no longer than 5 minutes or a click of a link.

One time I called and just asked to have a check sent to me. I was told they could not do that. On February 1, 2009, after 4 months of the October 1st pending credit, I called again asked to speak with a supervisor. They transferred me to a supervisor who never picked up. I called back and asked for another supervisor. This supervisor told me that my billing refund problem was going to be transferred to the corporate headquarters for processing. The supervisor told me the customer care center could no longer help me. I asked for the number there and was told I could not call the corporate headquarters to discuss my refund with them. I asked to be transferred to corporate headquarters and was again told it was not possible (I guess they don't have phones at the corporate headquarters of XM radio?!)

I asked to be contacted by the corporate headquarters billing department ASAP and gave my cell number where they could reach me. I was told that call would come either that day or the next (February 1st or 2nd). I called the corporate headquarters today, February 4, using the number off of the website, but got transferred again to the customer care center where I insisted to speak with a supervisor again. The supervisor told me that my refund was going to the billing department at the corporate headquarters and was now upgraded to a higher priority. She said I still can't call them or speak to anybody there. I just have to wait, and I will get my money back. I started losing it with her at this point on the phone, and my husband took the phone out of my hand and tried to talk calmly with the supervisor. So, 5 1/2 months later, XM radio still has our money. I can't call them or contact them in anyway, but they are going to give us our money back. RIGHT!!!

XM radio will not give us our money back even though they repeatedly acknowledged they owe us the money, and they are sorry we still don't have it back. We are out the money and I can't contact anyone about it. I want my money back with late fees. After all, if I paid any of my bills 5 1/2 months late, I would have late fees charged to me.

Sirius Satellite Radio needs to wake up and realize that in this horrible economy, their service is certainly an extravagance for most of us; and perhaps, it is time that they start actually providing some customer service! There are certainly enough qualified job applicants in this country who would be more than happy to pay attention to what they are supposed to be doing instead of placing callers on eternal hold. Beware of Sirius! Consequences: money drafted from my checking account numerous times without permission, even after we have called and written requesting that payments are not automatically deducted.

I thought it wasn't a big deal; I will just call and get everything straightened out. So I called and the lady was nice and said everything was taken care of. I waited a week to make sure the refund went through, and it didn't. I called again and the same thing. I emailed them, and they emailed back and said that I was due for a refund of 4250 dollars or something like that, so my mom had me print it out.

We've sent several emails and called several times. I don't know what else to do. I'm only 16 and work hard for my money. I don't just get it handed to me. We're not really sure what to do next. We were going to go to the bank and try and file a formal complaint. XM STEALS MONEY! Anyone interested in filing a lawsuit?

As a last effort, I canceled my credit card to stop the charges in November 2008. Despite this action, I got an email that you could not charge my card. I responded with a letter as to why and the history. Again, I continued to get a bill saying you can't charge my card... I called again in January to no avail. I have since received yet another bill. I have faxed supporting documents despite your representatives telling me they saw the multiple charges. I have sent emails, as I am again.

Today, I called to resolve once again. Now your representative says he has no record of my calls, or the overcharges. He said that I still owe the $57.64 despite my efforts. I have not owned one of the cars since November and a handheld radio since 2007. I have been on the phone for over 30 minutes as I write this. I am on hold for some time now as I wait for a supervisor who can stop this madness. Now after 20 minutes on hold, you just disconnected me.

Please eliminate my service!! Please credit the $57.64, as I do not owe it. I am not using your service anymore. This is an unfortunate ending as my family enjoys your service and has for a number of years. Your company has left me with no other options. We sincerely tried to resolve with your company the overcharges to no avail.

I am not trying to be difficult! Now you are messing with my credit. PLEASE end this before it gets further out of hand! You have a great product, but your billing is out of control.

There are still two accounts, however, one is not used. Yet you are required to pay for both. If the balance is not paid by 2-4-09, both services (receivers) on the account will be inactivated. I encourage everyone with a complaint to notify the FCC. The volume of complaints was disturbing to me and possibly if the FCC hears from consumers, something can be accomplished. They have a simple online form that can be filled out and filed. Sadly, I live in a small town with miles between good radio stations. Satellite radio was a great idea that has now been ruined for me.

Also, try to help your customers. On a scale of 1-10, I would rate this company for customer satisfaction about a 1. Out of 13 people I had to deal with, not one cared. I am making it my life's work to get as many customers away from them as I can. When I tried to cancel my account, I was rudely told NO and the billing would continue. If I didn't like, I was told I could sue. Maybe I'll do just that, right after I cancel the credit card. What a way to treat the disabled. As a consequence, I get three months' worth of payments and enough anxiety to make me see a doctor, not to mention $160.00 worth of worthless equipment. I am disabled and I may have to go to the hospital after this last dealing with these horrible monsters.

I called Sirius on 1-26-09; finally, they were able to delete the unexplained charges that had now multiplied due to numerous fees. A representative adjusted my account but did not explain the reason for the additional charges. The payment for re-activation wasn't resolved. I do not plan to continue service once my contract is over.

Now it is several months later. The credit card company has tacked on late fees and other interest payments. They claim that the money was never credited to the card. XM Radio actually was paid twice, and left the additional payment as a credit to themselves. Contacting them today, 01/26/09, we spoke for an hour concerning the problem and requested a supervisor three times. We did not get any real help because they insisted that it was their policy to auto bill, and if we wanted to stop the practice, they would have to cancel our subscription to receive the credit of $130. My husband being a truck driver did not want to cancel the service. The bottom line is that they have caused a bill of two hundred plus from the credit card company and they also hold $130. I am so frustrated I could scream...

We sent a fax to (202) 380 4500, the President of XM Radio, Listener Care 800 967 2346, requesting help for a return label. However, we have not heard from him. Recently, we have heard an XM Radio commercial with the purchase of XM product; they are giving away a free XM home accessory kit. The XM Radio Company knows that they are producing an inferior product and selling it to trusting customers. What is worse, they refuse to cooperate by not sending us a return label, to obtain a refund, to make a good faith transaction and will not answer us. Thank you for your time. I am a senior citizen and I lost $52.00 plus tax.

I got the radio set up and went to the Sirius website to set up an account and activate the radio. As a part of the process, I had to choose a programming package and the list of available programming was only for a minimum 1 year of their most expensive packages. In the a la carte section, all the packages were greyed out saying my radio did not support those packages. I called customer service (what a joke, but I won't go into all the details). For 1.5 hours I got jerked around by 10 different reps. Two admitted the radio supported a la carte, but hung up when I pressed them to tell me how to choose it. One wanted to up-sell me to a lifetime service.

They wouldn't connect me with a supervisor, but put me on hold which was essentially a hang up as a totally new rep would answer. I had to go through all the info again, once even with the same rep when he came back onto the line. Finally, rep #10 said her supervisor told her I had the wrong software and to return the radio, and connected me to the returns department. I believe this to be a crock as software updates are done over the air. I shipped the radio back (at my expense) on January 21 and fully believe I'll have problems getting my refund. They'll come up with something to reduce or delay it.

My opinion is that this is false advertising. I have screenshots of all the pertinent pages on their website, made a copy of the box end with the model number, serial number, etc. It matched the model number of the radio their website said would support a la carte programming and took photographs of the equipment and packaging before returning it. I'll use this to challenge any problems with the return and to send as documentation when I complain to every government agency that is related to the issue.

I paid the due balance and asked for a cancellation number, but they could/would not give me a number but said it was taken care of. After reading the multiple accounts of being ripped off by these people, I am sure I have not seen the last statement from these crooks. I am filing a complaint with the Better Business Bureau. I would never subscribe to this service again, and would never recommend this service to anyone. There should be a criminal investigation against these people.

So I read the complaint letters, and I learned that there is an unpublished number (800) 998-7900. I was able to get through to a real person in 2 minutes by using this number. When I told the sales rep that I wanted to cancel, he first tried to sell me the different promotions. Then he told me that there was no refund for the unused days for the current billing cycle (they credit my account every 3 months), and it was totally UNTRUE. A couple of days later after this call, I realized that my radio was still activated. I called again and spoke with someone a bit more professional. She eventually turned off my service and gave me a refund. The refund has actually shown up in my bank record so I hope I am done with these people. This company is one of the most irresponsible and unprofessional outfits I have ever come across. The whole experience was a waste of time and energy.

It has been four months and I need my money back with interest at this point. I would file a class action law suit if you think it would help. Not only was I short on the electric bill and almost had my electricity turned off, but I could not buy my son any Christmas presents. The fact that I have been behind on bills since then is due to the fact that they (XM) failed to return MY MONEY in a timely manner.

Why should I pay a $2.00 fee to renew my subscription? So I called to renew and asked that the $2.00 be dropped. The girl on the phone said no. I then asked her about my dead radio and she informed me that I would have to buy another. I said that I didn't want to do that and that I would not be renewing my subscription. Now they are still billing me and they are adding $2.00 to each bill. I called today to dispute the bill and they said I didn't cancel, and that if I didn't pay they would shut off my husband's lifetime service. I'm disgusted. I can't believe the nerve of these people. What do you have to do? Notarize a letter cancelling them? If they do go ahead and cancel my husband's lifetime subscription, I'll have to call my credit card and have them fight them. Thanks, I needed to vent.

I asked her to please cancel my subscription. She said that she had to update some information i.e., street address, etc. She asked why I was cancelling and I said that I felt that the service was too expensive. She offered to sell me 1 year of XM Radio for $77. I declined. She tried to offer me another package. I declined. She offered to give me 5 months of service for free. I declined. Then she stated that my service would continue until 1/12/2011. I said, “Pardon me? I don’t understand. The statement indicated that my service expired on 1/12/09." She said, “Oh, it did, but they charged your credit card yesterday and so you have service until 1/12/2011.”

I said, “How can you charge me for continued service without the appropriate credit card information? I want this service cancelled immediately and my account credited in the full amount of $271.95.” She said, “Okay, I will cancel your account, but we will charge you 50 cents for having the service an additional day.” I called American Express (our credit service) and immediately contested the charges. Too bad, XM and its staff use such crappy, sleazy tactics. I might have returned as a customer at a later time. Sign me a disgusted former customer of XM/Sirius Radio!!

I called XM 1-877-228-9058 as listed in the mailing to cancel, and spoke with a representative immediately. I told the rep information (address, phone number, radio ID) to verify who I was, and then I advised her my service was to be finished on January 11, 2009, and she indicated that it was. I told her I wanted it cancelled as of tomorrow and she asked me questions as to why. I just advised her I had the service for 3 years and just did not want it anymore. She then proceeded to transfer me to another department to finish the cancellation. I was then greeted by another service rep that asked me why I wanted the service cancelled. I had been asked a couple of reasons, and I opted for financial reasons.

I wanted her to just cancel and she continued to try and get me to continue the service for another year for $70-something and when I said no, she said "How about another 3 months free?" and I said "No." She then said "Okay," and tried transferring me to some Customer... review thing, and I said "No, thanks" and the contact ended. I am glad I saw this website before I renewed. I had cancelled my previous credit card since getting the service 3 years ago, and XM needed a credit card to do their auto-renewal. When I signed up for the service 3 years ago, I had no idea that I had signed up for an auto renewal.

It also seems that if I had not cancelled, XM may have still auto-renewed and billed me. I hope that I do not have any issues following this cancellation. XM does still have my address and phone number. I will miss the satellite radio, but I could not use it knowing that others are being taken advantage of for profit.

I would think the whole point of subscribing to satellite radio is for the variety, and the lack of censorship and ads. This was a service where you could hear programming that you couldn't find anywhere else unless you are tethered to a computer, paying heavy data rates on a cell phone, or spending hours programming play lists on a portable device yourself. We are now left with a service that offers less content. Channels seem to come and go as Sirius pleases. Just the other day, I found one that I finally liked after losing many of my favorites and within the next week, it was removed.

This is an unfair practice and it doesn't stop there. Sound quality has gone down; stations ID themselves between every song, and a channel that used to offer fresh uncensored daily talk content is now playing replays of a radio show done earlier in the day on FM radio out of Tampa, FL. I am a lifetime subscriber to this service and therefore, I am stuck 3 years into it with a service I don't even want anymore. And now that the two have become one, I can't really even throw my radio in the trash and subscribe to the other service. The ball has been seriously dropped on this one.

2nd Complaint: XM throws unnecessary roadblocks up when you attempt to cancel your subscription. They do not offer the ability to drop a subscription from the website even though they allow you to subscribe over the website. Their phone menu system offers no choices that are even slightly related to dropping a subscription. After listening twice to the menu choices, I started pressing the 0 button on the phone in response to every voice prompt until I was connected to a person. He took all of my information and then told me he would have to transfer me to the department that was responsible for canceling subscriptions. After another 20 minutes of exceeding annoying ON-HOLD commercials and noise, I finally hung up.

This week - January - 3 months later, I receive a call from a collection agency saying I owe $44!!! I am fuming angry. I get the XM information from the credit agency and called about the account. The woman from XM is rude and tells me that multiple letters and invoices have been sent to me since June. Well, I did not owe anything in June for service in September. So that does not make sense. She verifies that I owe the $8.01 for the 1 week of service in September after my subscription expired and they did not cancel it properly. Then when I get a supervisor and agree to pay it just to make them go away... She tells me I may owe the collection agency. I expressed to her that I did not know how a bill could go to collection when I never received it. I especially do not know why I will have any fees with a credit agency when the bill was sent improperly to them.

This company has shady practices and instead of billing a cancelled subscription, they simply send it to collections in hopes that it will scare the person to pay. It is $8.00, what do I really care? Now my credit is blemished because of this company and their inept call center agents who are trained improperly and told me the account was clear. They will take no responsibility for this at all and simply keep telling me they sent multiple notices to me on the account - which none were received.

I was on hold another 25 minutes when the next customer service rep started asking the exact same questions and stating that I owed them the $37.xx. I said I thought this had already been resolved and asked why I was transferred to her. She said she was the correct person to take care of the charge, but she was trying to get more background information. I again informed her that the subscriptions were presented as prepaid and non-renewing, and that I wanted the subscriptions to end and the balance returned to $0. She told me that even if it was not clear in the original conversation I had when subscribing, or when I added the second radio online, that both were auto-renewing subscriptions. I stated the problem was on their end for not clearly defining that term, and that I paid for my subscriptions and wanted to cancel with a $0 balance.

This went back and forth several times while she ignored the fact that their disclosure of the auto-renew portion was never presented or they misrepresented the subscriptions. After 1 hour and 15 minutes, she said she would transfer me to her supervisor to resolve the issue. I said if he was not the person to zero the balance on the account and make sure the subscription was canceled, or if I had to be on hold again for x minutes, that there was no need. She told me he would be right on the phone. I only waited another 10 minutes before hanging up, knowing that they would not resolve their error. XM should be out of business and investigated for fraud after the experience I have had and reading 100's of others who have had similar problems.

Throughout the year, I kept getting bills for this contract, and many phone calls and emails. I could not get the service cancelled on the radio you can carry anywhere. I did decide that when the service for my truck came up for renewal, I would call them and cancel it. I called 2 weeks before it was to run out, and after pulling teeth, the rep gave in and said it would be cancelled. And now they charged my credit card for 3 more years. I cannot seem to get them to understand that I do not do business with crooks. Thank God I have a Capitol One Card because they denied the charge after I called them. XM Radio is not an honorable outfit and should be denied a permit to operate. Trying to force someone for a service is wrong. So is stealing outright.

A single radio, regardless of format, is $12.95 per month. Additional radios of the same format are $6.99 per month. But if one chooses to have a Sirius radio and an XM radio, two separate accounts must be created and each would cost $12.95 per month for the first radio. This is a single company traded on NASDAQ that is penalizing customers who choose to have separate formats in the amount of $5.96/month. But since this is now the only satellite radio company, this monopoly can do whatever it wishes.

It is now approaching three hours of my good and valuable time when a I finally got through to a manager who says I must be returned to customer service to have service disconnected. NO!!!!! The manager has no authority to disconnect or expedite a call to customer service and cannot access a superior or have someone return my call!

We spent many hours over the last few days trying to get the problem corrected. We were transferred to several reps and each time we were told our account would not be charged, and the problem would be corrected. On 1/1/09 we had logged onto our account to find the pending charges of $399.00 and the $179.50 had both went through our account after being told they wouldn't. So again another phone call was made and long hold periods were involved, as well as phone transfers from one person to the next were made in this call (just like all the other previous contacts made). The customer care reps do not care. They tell you what you want to hear so that they can get you off the phone, only to find out that the problem isn't resolved like they said they would! As for the $179.50 charge, we were told by Sirius that they could not see our account was charged this by them and it was clearly on our online account it was. They asked us to fax them the information to review.

Then after speaking with the 2nd or 3rd person we were transferred to, the customer service rep told us to contact our bank about the $179.50 as it appeared to be fraudulent! What? My husband then kept pushing the issue to find out the money was applied from our card to someone else's account. Now we are being told that it can take up to 5 days to credit us and then they will set us up on the installments we requested initially after the credits have been applied. Now after ending our 5th phone call today, we checked our online banking to see another charge of $86.19 pending on our account and still no credits from the previous incorrect charges applied back into our account!

Be warned prior to subscribing with Sirius. Make sure that you have the time and patience to deal with their poor customer service and make sure you have enough money in your account to cover things if you just so happen to be incorrectly charged!

While my emails were forwarded from Adelphia to Comcast, this was a minor inconvenience. However, the time for that has apparently expired and XM is sending communications to me through a company that no longer exists. Additionally, my calls for service turn into hours-long waits on hold. (Originally, I was just trying to access XM online, a service which is supposed to be free for subscribers.) This service is a true waste of money, given their insertion of ads into a commercial free broadcast. My last call to them got me a pitch for a lifetime subscription for $299. If we can't even keep the car companies in business, I don't hold out much hope for a company whose customer service has apparently been shifted to India with the expected results. Waste of time.

The initial representative I spoke with informed me that I had nothing to be concerned about. He even stated, We don't place phone calls or send emails to anybody until the product is registered.? So, with the customer service representative on the line, I made the purchase of a Speedster 5 SIRIUS Radio via the Internet. Within 1 hour of the purchase, the intended recipient received an email congratulating him for his purchase. I was devastated! The third concern I raised with the representative was the delivery date. I had already planned vacation starting on December 22nd. Again, the representative stated, with the 3-day guaranteed delivery I would have the product by Monday the 22nd.?

I even asked him if I should purchase the overnight delivery to avoid any problems. He stated, No, it would be a waste of money.? This leads me to the next complaint. Once I received the confirmation from SIRIUS that the product was boxed and ready to be shipped, I realized the delivery date was set for December 24th. Not only was that outside of the guaranteed 3-day delivery, it also created a rather awkward predicament for me. I immediately called their 800-customer line with the expectation that the problem would be resolved. Instead, I got the biggest run-around I have ever had in my 20+ years of purchasing history.

One after another, their customer service representatives stated, Sorry, there is nothing I can do to help you? Repeat. Repeat. Repeat. Even after I suggested a few reasonable solutions such as, calling UPS to change the mailing address (since the order had not even left the factory in New Jersey I felt this was the easiest and least problematic), ship a new radio to my vacation address and I could send the original back to the company after the holidays, or canceling my order all together (which seemed like the most difficult since I would have to explain to a person that now expected to see this gift on Christmas day why it would not be given to him). Sorry, there is nothing I can do to help you,? they all continued.

I became desperate for a reasonable solution! So desperate that I was nearly convinced by a supervisor to purchase another radio and pay for overnight delivery to my vacation address; that was until he said, you still probably wont get it before Christmas.? I felt completely thwarted as a result of their not-so-friendly customer extremely-poor-service. When minutes on the telephone turned into hours and ultimately into an entire evening, my patience and control morphed into disbelief, frustration and eventually, disgust! One of the most deplorable people I spoke with was a supervisor that refused to give me his name or any other identifying information other than that he was located in Dallas.

After explaining my situation to him, he proceeded to repeat to me, there was nothing he could do; continuing, he even said, It is your problem and if you don't like it, return the unit to us after you get back from vacation? In a last ditch effort to raise some sort of interest in helping me, I brought to his attention that there would be nobody at my residence to accept the delivery on the scheduled day. His reply was, well, if it is not delivered or is stolen just call us and well just send you a replacement or refund the money to your credit card? (Is this company doing that well in this challenging economy that they can afford to just shrug off customers and products in such a dismissing way?) I was appalled and absolutely unwilling to accept these terms.

I tried to convince him that I just wanted a reasonable solution to the delivery and at least attempt to restore my confidence in SIRIUS. He failed! The conversation digressed to the point where I was so frustrated and disgusted with him and SIRIUS that I wanted nothing more than to cancel my order immediately. I even called, per his suggestion, my credit card company to dispute the transaction in an attempt to get some sort of resolution. During a second phone call to their 800-number I eventually reached a supervisor named, Jayme.? He immediately started into the same rhetoric, there is nothing I can do.?

I asked him if he could call UPS to change the shipping address to where I would be staying. He initially refused. He even argued with me saying I could do it myself. This was following my explanation that I had already contacted UPS with no avail. Eventually, he reluctantly agreed to call UPS. I felt as though, if nothing else, at least the delivery would be corrected. He also promised me, by his suggestion, that he would call me within hour to confirm that the problem was resolved. I waited 4 hours with no phone call or email confirmation. At 10pm I phoned their 800-number for the last time. I spoke with a very pleasant lady from Canada. I exhaustively explained my problem to her. She said, I am so sorry for all of your frustration.

Please let me help you? FINALLY! She said it would be no problem to simply change the shipping address to where I would be vacationing. She did and on my second day in New Jersey it was delivered in a battered condition, but at least it had arrived. She was the ONLY person I spoke with that was considerate & empathetic. She was crucial in resolving my delivery nightmare. I am traumatized by this horrendous shopping experience and completely dumbfounded as to how countless people at SIRIUS are so callously incompetent yet still have a job. Had I reached the pleasant representative from Canada first, I would be singing their praises rather than being their most inauspicious patron.

The service never activated. Then I received a credit card charge for $35.03 from XM Radio! I called and told them that the service did not work and that I did not authorize a charge for $35.03 - only the $4.99. I further stated that I wanted to cancel the never delivered service and get a refund for the incorrect charge of $35.03. Several days later, I received a voice mail message from the Escalation Dept. at XM Radio advising me that they were issuing a refund to my Credit Card for $12.03. When I called to request the full refund, I was informed that the Billing Dept. has determined that all I was entitled to was $12.03. They said that this was because I was never signed up for the $4.99 rate, I was signed up for $6.99 rate and there was an activation charge of $14.95 (non-refundable).

I told them that I was never informed of such an activation charge and that I did not authorize the charge, nor a monthly charge of $6.99. I was told that there was nothing that could be done. The Billing Dept. would not authorize any further refund. I asked for a supervisor and was put on hold for almost an hour. Finally, Tracey Ann came and took my complaint. She asked me if I had the original e-mail and I did! She had me read the e-mail, from top to bottom, including every disclaimer and fine print item in it. (Can you believe this?) She said that she would dialog with the Billing Dept. and call me back within 30 minutes. I am not holding my breath. The bottom line: Stay away from XM Radio unless you are really committed to a long term relationship with them - kind of like an ex-spouse. Do not use the XM Radio Trial Programs which mimic the worst bait and switch tactics and slam billing practices of many other unscrupulous sales outfits.

She kept telling me to hold she was trying to fix it. I again told her I needed to handle my customers as this could cause me to LOSE MY JOB!!! She then asked me for my bank card number. I told her I was NOT going to give her my bank card number till she fixed what she did to my husband's bank account first. She insisted she needed mine first. I told her I didn't understand what MY bank card had to do with fixing HIS bank card. She said something about my bank card would credit his. That made absolutely NO SENSE to me.

At this point I am extremely aggravated and had my customers waiting on me. I had no choice but to hang up so that I could do my job after being on the phone with her for a total of 30 minutes. As a result of her mistake, now my husband's bank account is overdrawn. Now I ask you, is this the way to treat your customers???? We are THE CUSTOMERS. Why are we treated with SUCH DISRESPECT? My money and my job mean absolutely nothing to Sirius. And I say this because today, 12-19-08, I called back to speak to a supervisor, and she told me that there was no way the other rep could fix what she did because I hung up. I explained to her I had been on the phone for 30 min total with that rep and I was at work and would lose my job if I stayed on with my personal business while I had customers in my store waiting on me.

She insisted, "But you hung up. I don't understand why, she was trying to fix it for you." I told her again, "I had to go because I was at work! Are you kidding me?????? I just told you I would lose my job. Doesn't that mean anything to you?" She just repeated herself like a broken record further insulting me. I asked her who her supervisor was and she told me he was not available to speak to me. Then she asked in a sassy voice, "Is there anything else I can do for you today?" As if to MOCK ME! Oh my god... What kind of people do they have working there?

I am absolutely STUNNED. All I wanted to do is buy my husband something he loves for Christmas. And what did we get? His bank account charged $139.00 without our permission, a customer service rep and supervisor who have NO REGARD or RESPECT for their customers', a) money, b) Job, or c) appreciation for our using your services. They are crooks! They take your money and tell you that you have to contact your bank and refuse the charges. Give me a break!!!

I called back on 11/6/08 and experienced the same customer service as all the others. CSR would not cancel the service and would not credit my $26.17 balance down to $0. I asked to speak to his supervisor 4x and he said he would not do that. Then he said that no supervisor was available. I requested that the supervisor call me back and verified that they had the right phone number. Surprisingly no one called back. 5 weeks later, I received an updated invoice for $67.02.

I called back on 12/11/08 and was transferred 3 times and a total of 45 minutes on the call. I was on hold between the 1st and 2nd agent for 12 minutes. Between the 2nd and 3rd another 6 minutes. Once I got a hold of the 3rd agent, he verified that he could cancel the service and my balance was $67.02. I said it should be $0. He put me on hold for 11 minutes and came back on to give me the good news that he was able to cancel my service (which he already told me) and that he was able to bring my balance down to $34.**. I told him that it should be $0 and he put me on hold again. Finally after my second 45 minute phone call, he agreed to zero out my account. Someone needs to go after these guys. They have THE WORST customer service practices I have ever experienced. On hold was OK - It gave me time to type up the experience and share it with others!

Skip forward to Saturday 12/06/08. I check my bank account and have a pending charge of $507 from XM Radio. Call them up and another guy tells me "that is for your lifetime subscription." I told him that we did not authorize the charge and he says we did. I told him we did not order the service and he said we did. I told him to play the recording of the call to me and he said it wasn't recorded. I advised him I wanted to speak to a supervisor and he put me on hold for twenty minutes and then gets back on and says the supervisor is on another call. He advises me the charge would be taken off and by bank account credited for the $507. On 12/08/08 I check the account and the $507 is no longer pending but it has gone through as well as an additional $34 charge pending for 12/06/08 - neither of which were authorized.

The wife calls them again; as I was at work, with a representative from the financial institution on a third line. The representative tells her there is no record of my call on 12/06 and that the name and identification number are no good. The financial institution representative identified herself and advised the XM representative that the charges were made without authorization and should not be processed by their payment department. The XM rep told her that she did not care. Luckily for me, the financial institution representative witnessed the conduct and deceptive business practices of the employees of XM Radio and advised us we would have our money reimbursed by the institution and that they would take action against XM. The money was in my account this morning when I checked. Now my wife just has to cancel her debit card and get a new one - thanks to the pirates at XM. I would never in the rest of my life recommend XM Radio to anyone, even somebody that I didn't like. It is truly one classless organization.

In addition, even though they changed the terms of the contract by arbitrarily taking away NBA from Sirius and making it part of XM, I cannot get a refund of even a part of the $400 I paid if I cancel my lifetime subscription. Calls and emails to Sirius have not been helpful. I believe there are quite a few people who are in the situation I am in and I believe we can launch a substantial class action lawsuit.

Sirius and XM have done the NBA switch in order to coerce its subscribers to shell out additional money for something that they were paying for or have paid for already. It is an unfair business practice. It makes my lifetime subscription to Sirius substantially less valuable to me. I refuse to pay an additional $100 to get something which I have already paid for. I am not sure how many lifetime Sirius subscribers there are, but if you multiply that number by $100, you would get the number that you are looking for (10,000 subscribers x $100 each = $1,000,000).

I called to speak to the billing office and spoke to two representatives regarding the charge. The first person transferred me to Tom ID #** after I disputed the charge and requested a supervisor. Tom and I spoke for a while and he indicated that I did not meet the terms and conditions of my subscription. I told him that I spoke to a representative several months ago but he said there was not a record. I also asked if there was a record of the almost daily phone calls I receive from XM and he said there was not. I feel that this charge is in error and request your assistance in disputing this charge. Please let me know if you require additional information. Thank you.

Today, I was contacted by a collection agency claiming I owed XM $24 for XM service. I could not believe it! I have never been contacted by a collection agency and I am EXTREMELY upset. I called and spoke to a service rep who basically continually asked me to just pay the account balance. I never signed anything agreeing to a full year of service when I started the 6 month free trial which came with the purchase of my new car.

Like most subscription services, if you do not pay for the service, shouldn't they assume you don't want it??? Rather than sending the balance to a collection agency and having them call me, why didn't XM call? Why didn't I get a letter saying this was going to go to a collection agency if I didn't pay it? I ended up paying the $24 to get them off my back...but if this negatively impacts my credit score in any way, I am thinking about having my lawyer write them a letter.

Now XM has sent the bill to a collection agency. I have tried speaking to XM, a rep named Travis, another named Yamque ** and a supervisor named Shawnee **, with no success. I also sent an email to XM's Customer Care center but never got a response. I feel that XM has probably done this to others. I am trying to protect my credit.

In February 2008, I called SIRIUS and asked them to place my account on hold until we get a new Liberty. I gave them my name and left it to them. In September 2008, I received a disconnection notice if I do not renew my subscription. They attempted to renew the subscription by charging my credit card without my authorization. My card has a limit of $300.00 for my security for these online transactions, and thank God it did not go through.

I called SIRIUS and told them that I called back in February 2008 to place the account subscription on hold. Once we were to get a new Jeep Liberty, and the free one-year subscription that the dealer paid for would end, we would transfer my remaining 9 months to the new car. Boy was I wrong in trusting SIRIUS. SIRIUS said that they have no record of my February call and said that they could not give me the credit. I told them that I can fax them a copy of the police report of the accident if they want proof. How can I use the SIRIUS Radio when the car was totaled. I called three times after that and they still won't give me my credit back. Finally, I told them they can keep their $90.00 and stick it for it's obvious that SIRIUS needs the money and then we ended the call.

Fast forward 15 months. I noticed charges in Nov 2008 (dormant checking account in name of deceased). XM person on phone a broken record telling me they were doing me a big favor refunding the recent charge for future use no matter what I explained - why would I call to continue service for a person who died three months earlier? Was then escalated to a supervisor who was horribly rude, yelling and not allowing me to speak and when I requested he listen to what I had to say he said he did not want to hear anything I had to say. He even threatened to rescind the offer to refund of the most current payment for future services if I did not stop talking. He said he would not listen to anything I had to say and would transfer me to another person and abruptly cut me off. The whole time I have been writing this the phone has been ringing.

I guess that XM has to use these tactics to get what money they can before going out of business. Best recourse - Tell anyone who asks to never do business with them. And never again will I let anyone direct charge my account. Since the only way to cancel is on the phone, it is my word against theirs. I am going to ask my bank to refuse the current payment.

"My name is ** and I purchased a new 2007 Chevrolet Avalanche pickup truck last year. The truck came with a Satellite radio and a three month trial membership. I have never used a Satellite radio and was not sure if I would like it. I signed up for the three month trial and later decided to sign up for a year of service, paying $142.45 on 22-July-2007. I listened to the Satellite radio more in the beginning, however after time went by, I found that I was using the service less and less.

I received the renewal bill in the mail and I decided not to renew the membership. The 3 month trial period and the 12 month membership went by and I found that the service was still on. I thought the company just didn't get around to shutting off the service yet and after a while, I thought I better call and tell them I was not renewing the service. I called and informed the customer service employee that I wished to have the service turned off. She began asking me a bunch of questions, making me feel as if I was being interrogated. She wanted to know why I wanted the service turned off and then she started asking me what my favorite XM channel was. I just wanted to cancel the service and I finally told the employee that I had to go, hanging up on her. I later checked to make sure that the service was off, and it was.

On 13-Nov-08 I received another bill from XM Radio for $16.08. I called and was told that this was for the service between the time my year membership and trial membership expired and the time that I called to cancel the service. I believe this to be unacceptable. I paid for and subscribed for the year of service, later finding that I was not listening to it enough. I did not call and cancel or ask for a refund, I just let the service end without renewing. There was no scam or tricks on my behalf. I still have the original paperwork and nowhere in that paperwork does it say I am responsible for verbally cancelling the service. See the attached copy of that paperwork.

I am paying the $16.08 however I believe this to be unethical, unprofessional and very irresponsible. I feel as if your company tricks your subscribers for the extra few dollars. The service should have been simply shut off after payment was not received by the end of the year subscription. I wonder how long you would have let the service go on, running up the unauthorized bill and then threatening me for payment.

Businesses like yours wonder why people don't want their services. With practices like this, I do not want anything to do with your business or services. No one in my family, nor I will ever be a XM Radio subscriber again and everyone I know will know why. Invest my $16.08 wisely, It is the last cent you will ever see from me!"

Three months later I received a call from a collection agency CCA that I owed someone some money. They never said how much was owed or to whom until I pressed them. When I found out it was XM RADIO I couldn't believe it (this is my first experience with a collection agency). I never did find out how much I owed, the person on the other end of the line was so uninformative, abrasive and rude I hung up on her. I HAVE NEVER BEEN LATE ON ANY PAYMENT ANY TIME IN MY LIFE!! (Well, maybe a few times intentionally.) (I'm 70.) So now I'm an evangelist to spread the word about the Satellite Radio SCAM. So far I know I have prevented about 20 people from subscribing and make it my goal to spread the word to the world. What a stupid way to run a business!!

I thought they would get it when they saw that I had in fact called and they had a note that I wanted the same rate but never renewed that I was probably telling the truth. Not so. Courtney says that in August when I got the bill I should have called and because I didn't it was now my problem. They would do nothing to correct THEIR ERROR!!! Beware of this business. I would not trust them with my financial information, particularly automated or direct withdrawals. They have the nerve to call their customer service listenercare. It really should be called littledowecare.

My question is WHY WOULD YOU NOT ISSUE CREDIT TO THE EXACT CARD THAT YOU CHARGED IN 2008? They said because they had the old number on file but never even took the time to verify it was still active. I have been questioned over and over as if I'm on trial and am frankly sick of it. If my daughter didn't like kid's stuff channel and if I wasn't such a news junkie I would have cancelled service a long time ago. I'm still awaiting a resolution to date!!! This company is so successful ... What a pity they outsource to people who have such a lack of understanding of the English language and simple billing procedures. I am a credit manager for a large steel corporation and almost have to laugh to prevent tears at the elementary and almost caveman or woman mentality of the customer service reps. I am curious to know how they train their employees... Can you speak English? OKAY, YOU'RE HIRED!! LOL.

So then I asked how I can make sure that any account I had with Sirius was cancelled because there is nothing to prevent Sirius from billing me through NCO in the future. He said that there was no way for me to delete this Sirius account. So in order to prevent collection and attorney charges, I will have to continue to pay NCO whenever Sirius decides to extort more money from me. I wish to god I had never bought that original one year subscription because now I am on the hook forever and there is nothing I can do about it. It is pure and simple extortion, of course.

It also stated that I needed to include the name on the account, the person requesting cancellation and my address. Instead of replying I called them. I spoke with one person with a heavy accent that just wanted to sell me more services. I made him transfer me to a supervisor and she informed me it was my fault that I was charged because I did not reply to their e-mail and they would not refund the charge. I pointed out that their e-mail came after I was charged. I also pointed out that I did what I was instructed to do on their website and it did not work. She told me that they could not cancel it because there was not enough information in my e-mail.

I asked her if that meant that the website lied about what was required because I did exactly what it said. She refused to answer that and retreated back to it being my fault because I did not reply. She told me my account is now cancelled and I will not be charged any more but they would not refund the charge. I am only out one month's subscription fee ($12.95) but their attitude is apparent and I will never do business with them again and will encourage others not to also.

I told her that I only signed up for 1 year. I asked to have this fixed, as I did not request continuation of service. I also told her that the car (factory installed navigation system with XM radio) was stolen back in July 2008, so I don't even have the car. She told me that its in the Terms. I checked the terms on the back of the collections notice, it says All services are billed in advance. It doesn't say anything regarding the fact that they will continue service after the term period I signed up for and bill me for it afterwards.

They are violating their own Terms. I then asked for a supervisor, she said to hold on. I waited about 20min, someone picked it up and hung up on me. I called back, as soon as they verified my identity, they hung up again. I called back, and asked again to speak with a supervisor. The lady that answered was Sandy (or similar), she said that she will try to help. I explained it all over again.

She said that she will not remove the charges. I asked for a supervisor. I was put on hold for about 5 min, the same rep picked it up again and told me that they will not remove the charge. I informed her that the Terms state that All services are billed in advance. Still they will not remove the charge. I asked for a supervisor or I will contact BBB and consumer reports. She rejected to pass my call to a supervisor. I hung up.

So, I called XM back and the first person said that they do not give a reference # number for a cancelled account, but she could give me my account #. She transferred me. I said I need proof that I have cancelled my account. He said it showed it was cancelled but they don't have a number or way to give proof. He transferred me, and the whole time I am still trying to find out what the $58.66 charge is for and no one can tell me. The third person told me that the $58.00 charge was for the additional radio I had ordered. I said that I was told it was $9.99. He said it was, but there was a $32.00 handling fee and $16.00 postage. I was so angry.

Then I asked for proof of my cancellation and he said, "Sure, let me get that reference #" and then he read off my account #!!!!! I just hung up. Oh, and I was also told when I first cancelled that I would only be charged for two weeks, since I cancelled mid-month.... Wrong!! So, in one month, I had to pay XM RADIO $185.56 for NOTHING. They steal and get away with it and I don't understand how!!!!!!

I explained to him that i do not want the service. He was being very pushy and was not listening to me. He kept saying "Ok Ms. **, I am going to send you a package in the mail with the offer in it." I said ok, "Send whatever you want but I DO NOT WANT THIS SERVICE!" I had to tell the man this 4 times because I sensed he was being sneaky, but little did i know that when we hung up the phone he would actually sign me up FOR A YEAR! After i said NO!

I started to receive a letter in the mail with the XM logo on it (nothing else), so i assumed it was this silly package with the offer he told me about. So I ripped it up and in the garbage it went. It wasn't until this Saturday 10/11/2008 that I received the first envelope that said in red letters your account is active...Please call! As soon as I saw that, I thought of the man who was very much as persistent as a car salesman. Sure enough it was a bill for $65.39. Immediately, I called XM, they said I SIGNED UP FOR THE SERVICE June 2008.

I believe what I was hearing. I told them exactly what happened. I was told tough you owe this money. I told them to cancel the service and of course they went through different plan options to get me to stay. I said no absolutely not. They said ok, but you still owe us $42.41. By this time, I was becoming so angry, I demanded that they take that charge off my account.

I also demanded PROOF of me saying yes, I want the service either a voice recording or a signature on file. They could not give me ANY proof. This is not right. Everything about this is wrong. Its not like I wanted service so bad that I went out to Best Buy and bought a XM satellite device. It came free in my car, I had no choice. I feel that I do not owe this money. Maybe the man from June 2008 should pay this bill.

In this day and age for a company to deliberately design a product intended to be used indefinitely into the future. But within 2 years is incompatible with their upgrades and the receiver and everything I purchased to be nothing more than something to fill a land fill site is deplorable and irresponsible. In addition, if I am to continue with SIRIUS… fat chance. I am now expected to buy all new equipment to receive and play the radio signal as I did before. I wonder what will happen when inevitably the electronic receiver breaks down at some point? Yet another example of an irresponsible corporation deliberately designing obsolescence presumably to keep selling people stuff.

Another year passed and in this time period I moved. Thinking I paid the year they would shut off my service and when I was ready for it again I would pick it back up. That is not how they work. XM says they gave me service even though they called and left a message that my service was being suspended. It didn't matter my radios were packed. Then the bill collections started coming.

I had to pay 58.05 for one radio and 29.33 for the second to cancel them and because I did not call and complain even thought they had left me a message that my service was suspended they claim I was getting service.

On Sept 28,2008 I canceled service. Before I did so they offered me 3 free months of service to see if I wanted to cancel or a package of $77.00 for another year of service. I took neither because the same thing would happen again.

I find it interesting that they do not do any email billing so when you move it may take time to have the bill catch up with you and you are changed for that time or they send it to a collection agency. Mine was sent to ************.

What a fraud. I would like to publically give notice but not sure how.

Thank you for letting me file my complaint and if I can be of any further service I will try and do what I can.

As I look at my billing statement again, Only two thirds of it was charged to my so-called Mastercard and the rest was supposed to be payed by mail. A week later, I got mail from the CCA, so if I didn't pay up, I would have bad credit. Guess I'll have to pay. If you ever consider XM radio or a free trial, please consider again.

Our children are missing out on sleep. My husband and I are frustrated, angry, and upset. We can't even use our home phone anymore.

23 September 2008 Sirius charges my card for $13, I call them again and they say they STILL don't have my account on file. When I give them my card number, the charges don't show up. HOW CAN [they] CHARGE ME FOR SOMETHING AND NOT HAVE ANY OF MY CREDIT CARD INFORMATION?

Looking back it is my fault for the year Sirius charged me and not trying to cancel it sooner. But now I can't cancel it ever because I don't have an account with them. It doesnt make sence. So they're gonna keep charging my card for $13 every month for a service I don't even have. Isn't that illegal?

I just got off the telephone (after being hung up/disconnected on several times even by their automated cancel your account option!) with another rep and supposedly this second radio will be deactivated at the end of the billing cycle which is next month sometime. I asked the rep for a confirmation number, he said there wasn't any, I also asked for an e-mail to confirm our conversation, he said they couldn't do that. I wonder why they don't want you to have something in writing! I just have to wait until my next billing statement, he said.

The last thing that was hilarious at the end of our conversation; he asked if I was interested in taking their customer service phone survey and when I said oh yes!, he immediately disconnected me. If it wasn't for what I feel is great programming and the fact that I can listen online all day as part of the service, I'd just cancel the whole thing. I'd have to also admit that my wife would kill me as she's the one that drives the car with built-in XM and it's great. I wish Oprah and the rest of these celebrities that have deals with XM would read some of these complains and see what kind of company they have ties with.

Waste of a lot of time. Lots of frustration to get something very simple fixed.

I just read a lot of the complaints for XM on your site and most of them sound identical to the problems I've had myself. It is very clear to me that management has put fear into these customer service reps if they lose a customer to any type of service cancellation.

I've had several "over billing" problems in the past after I added a second radio, that it took about 6 months to resolve. Every rep I spoke to blamed the last.

The last couple of times I had to contact them, I've had at least ten hang ups after starting my explanation about cancelling one of my radios that I no longer need. I felt like I was in the Twilight Zone just trying to get a simple transaction accomplished!

Three or four months ago, after finally getting through to one of these "specialty" reps, she talked me into a free three month service on this second radio. Now that the three months are over (I never used that radio once!)I'm getting billed again. I just got off the telephone (after being hung up/disconnected on several times even by their automated "cancel your account" option!)with another rep and supposedly this second radio will be deactivated at the end of the billing cycle which is next month sometime.

I asked the rep for a confirmation number, he said there wasn't any, I also asked for an e-mail to confirm our conversation, he said they couldn't do that. I wonder why they don't want you to have something in writing!

I just have to wait until my next billing statement, he said. The last thing that was hilarious at the end of our conversation; he asked if I was interested in taking their customer service phone survey and when I said "oh yes!", he immediately disconnected me.

If it wasn't for what I feel is great programming and the fact that I can listen online all day as part of the service, I'd just cancel the whole thing. I'd have to also admit that my wife would kill me as she's the one that drives the car with built-in XM and it's great.

I wish Oprah and the rest of these celebrities that have deals with XM would read some of these complains and see what kind of company they have ties with.

When I called - at first they couldn't find my account, then, no matter how many times I spelled it out, they couldn't get my name right, and, though I told them I didn't want XM anymore, I never received a refund. I decided to see it as a lesson learned. But, just a few days ago, I received a bill for $33.88 account summary for billing period 06/21/2008 - 09/11/2008 for previous balance. I didn't understand why I was billed when I had cancelled so long ago, so I e-mailed them.

The response I keep receiving for each e-mail I send says if paying with credit card, debit/check card or EFT, you must provide your authorization for XM to apply recurring charges to the valid credit card, debit/check card or banking account at activation, such recurring charges will continue until you or XM cancel your services.

That is the first I EVER heard of that. Never in my right mind would I ever consent to giving anyone free access to my credit card. On the same day I received this bill, I also received notice from a collection agency - Collection Company of America - saying XM SATELLITE RADIO has placed your account with us for collection. To the tune of $180.76. So the thing is I am either going to have to pay their extortion - or they ruin my credit, because now they have the correct spelling of my name.

Loss of sleep, feeling of helplessness and high anxiety, loss of years of good credit standing.

This time I spend over 2 hours on the phone to clear up the mess. The previous time it took me almost a week to clear up their mistakes, since they put somebody else's name and information on my account. I couldn't even get to it. It's unbelievable how many mistakes they can do and don't offer anything to compensate the customer, who has multiple accounts and alway pay on time. They are very dishonest. every time you have to check the billing, make sure they don't cheat you.

I had to spent too many hours on the phone with them, just to get aggravated. I'm running my wife's corporation. By spending time on the phone with them, taking time away from my business it's really a loss of money for me. They don't care if you are a happy customer. They just take your money, but don't take care of the customers. And I still didn't get back a credit for the time the vehicle wasn't even in my possession anymore.

But they now tell me that the 2 years will give me 9 months free which means I pay for 1 year and 3 months and the 9 months are given free. So, it is not free hence... What does this mean? Well a classic switch and bait. They are not offering free 9 months as stated in the letter.

I called suruis for a explaintion. they said it was between me and nco and out of thier hands, this is not a bills for service the service was turned off ffrom my radio. I have paid for all the service I recieved and owe them nothing. I will not paid this unless I lose it in court. my credit is at the best score possible, but now I am pushed in a corner, It may destroy my credit but right is right

Now I was speaking with someone and had two requests... stop calling and refund one of my payments. I was told they would. When I continued to receive phone calls, I got frustrated and asked for them to cancel my service. Rather than listening to me, the operator (who was obviously overseas), told me that he was going to discount my service to $5 each month. I begrudgingly agreed - if only they would stop the automated phone calls. Several days went by and STILL - the calls kept coming.

I finally decided to call the heaquarters in D.C. and after being first redirected (automatically) to the overseas center, I hung up called back and dialed the operator to demand a stateside location. I was put through to Malora who refunded the remainder of the $5 discount and supposedly took me off the call lists. After doing this, she took a long pause and I asked about the cancellation and refund of the second payment because of the harassment. She quickly said, Oh yeah, we'll do that... call back if you still get calls.

Two days went by and I was still getting calls, so I called her back and she told me to wait a couple more days for the system to clear out my data. Roiled - but helpless - I agreed. Still, more calls came. I'm now waiting to hear back from Darryl, her supervisor, who tells me that he is going to get confirmation on whether my name is still in the system. In all, this process has gone on for about three weeks. He offered me 3 free months of service, but I refuse to deal with a company (as I told him) who can not control their own computer systems.

Daily harassment to my cell number, the only phone I use.

They claim that because I agreed to their 'no return policy' -- I have NO CHOICE, I MUST CONTINUE TO SUBSCRIBE FOR 1 FULL YEAR ADDITIONAL SERVICE OR GET CHARGED $100. I informed them I'd be reporting them to federal consumer protection agencies-- and they had NO reaction, basically said --go ahead because they STILL HAVE MY MONEY AND MADE ME THE FOOL FOR IT. When questioned why they'd allow such sales tactics, they avoided answering--as if it meant NOTHING to them.

When I called to cancel my service I told them to cancel and they gave me the run around....blah blah-we will give you 3 free months--blah blah we will discount your rate 10% after 45 minutes of declining the offers they were presenting me she finally said I can offer you a year for $61.00. I agreed, she told me a bill would be sent in the mail and it was to be paid asap. I wanted 5 weeks and received nothing in the mail and on Labor day they shut off my service.

Upon calling back to see what was up, where was my bill, ect. XM claimed they had no record of it!!!! So, it's no wonder the co. is in enormous debt. If they are treating long time customers like this. I would've sent them a check the second I got my bill...if they had only sent me one! Now after reading all the complaints, I'm glad they never sent the bill -- what if I had paid the money and the Co. goes belly up 4 months into my 12 month contract. I would bo out the money! XM you need a new financial adviser!! I will never do business with them again. The sad part is we enjoyed the radio.

The following week I received an email that my credit card info was wrong, my account was in jeopardy, and would be turned over to collections. I called again and waited an hour and was told that they had a record of my last call to cancel, but they didn't do it. I asked why, and she said that she did not know, would I like a discounted renewal. I said no, please cancel. I don't know it she really cancelled it, but I'll check again next week.

Two hours on the phone, an attempt to use an unauthorized credit card, very stressful situation, will have to cancel my credit card.

Supervisor Bobby states that in Sept 2006 they used part of the $499.99 and gave me a 3 year contract of which he said was $359.64. Now they never sent any correspondence from April 2005 until August 21, 2008. Do I have any recourse? Bobbys response was that I could cancel the subscription...

xm kept my check for $499.99 and did not apply it to the 5 year extension that would have been good until Sept 23, 2011. They told me I owed another $212.91 on August 21, 2008 which I paid and they will not refund it, though their billing clearly states my account was still in good standing.

Yet, a bill from XM for $142.45, dated Aug 13, 2008 for XM Radio service was received, in spite of e-mail and verbal requests from me for discontinuation of XM service. Unethical and unauthorized continuation of an account, without approval of the client, disregarding receipt to discontinue service. For those of you at XM, who claim not to have any record of my e-mail, also sent in 2007. As well as transcripts of recorded conversations with XM Radio reps answering phones, that I spoke with today.

I then received yet another automated cell call from XM Radio which I called back about, only to find that the account was still activated! The person I last spoke with as transcription will denote assured me that the account was deleted, or endedbut for how long?

About 8 hours of my time, three calls and two letters, two e-mails. Perhaps more, since they are irresponsible.

As well as transcripts of recorded conversations with XM Radio reps answering phones, that I spoke with today. I was astounded that even after I told two people, to: 1. End the fraudulent account; 2. Change the address to a name and address that cannot provide service to; 3. Forward the call contents database to account corporate reps; I then received yet another automated cell call from XM Radio which I called back about, only to find that the account was still activated! The person I last spoke with as transcription will denote assured me that the account was deleted, or endedbut for how long?

About 8 hours of my time, three calls and two letters, two e-mails. Perhaps more, since they are criminally irresponsible.

Companies that behave like this should be out of business. These people will do anything to add charges to your bill. They will do anything to prevent you from canceling service. Before you buy, do a google search on 'cancel xm radio'. Once you do, you will never want to subscribe in the first place. If you received XM service from a car manufacturer, I highly recommend you communicate your dissatisfaction to the car manufacturer, since they have lucrative contracts with XM and have much more leverage than individuals.

I would recomend them and I plan to add a third account for my wife.

the only way is to close your credit card - which i have other memberships on, and don't feel like doing. this is costing me time and money

I figured I would also cancel my account as I didn't want to spend
the hundred bucks or so I thought it would cost for another one. I was told the radio would be deactivated right away but when I said to cancel the account I was put on hold then offered a XM EZ radio for $9.99 plus shipping which had to paid up front with a credit card. I agreed provided that it did not require any additional

wiring to what was already in the car. (my XM antenna and a feed to the Cigarette lighter for power)

The Skyfi2 broadcasts directly to an open FM frequency as is. This worked for me for the last couple of years. I heard from different people about different units needing more setup.
I was assured after another hold that I would be good to go with what's in the

vehicle when I received the radio.

8/11- I get an email that the order was shipped. The total was $21.91. (11.92 for

shipping)

8/19 The XM EZ was delivered. In the box there was a packing slip that
mentioned a SURE CONNECT included with the radio. I figured it was sent in error
as the instructions in the manual didn't mention it. I plugged the antenna in and
attached the power cord and plugged it into the cigarette lighter. I tuned it to the
same frequency I had been using for the Skyfi2 that I knew was ok and it didn't

work. (I was told it would already be activated) It wasn't.

I called SHOP XM to
activate the radio. While sitting in my car and on the phone with XM, I could see it activate and get the stations but it wasn't broadcasting to the radio. After being put on hold a number of times, while she kept checking who knows what, the rare someone who actually knew something about the equipment must have told
her that the XM EZ (you guessed it!) needed to have the SURE CONNECT

installed.

I told her at now the 1 hour 8 minute mark, that this was useless to me and unacceptable and I wanted to return it, get my money back and CANCEL my account. She was already painfully aware that I was told before I accepted this model, I wouldn't need a SURE CONNECT . ( I guess whoever packed the box must have had one in their car!)

After another attempt at putting me on hold, I said no I wanted to CANCEL my account and send back the radio. After some muffled backround conversation, she said she could transfer me to someone who would issue me an RMA number (for excepted returns UPS) but also to offer me a better deal.

The new woman she transferred me to (how come you never get cut off when
they are trying to sell you something else!) gave me an option of getting an XM Skyfi3 THAT WOULD NOT NEED ANY ADDITIONAL WIRING. (sound familiar?) I
asked her twice to make absolutely sure this model did not require a SURE

CONNECT as I didn't want to waste any more time on this. ( my wife heard me as I was now in the house)

She assured me that I only needed to connect the antenna already there and plug in the power to the lighter and then activate it. She told me the radio would be $49.99 plus an activation fee of $14.99 which would be credited back to me and $20.97 for 3 months of XM in advance which would be credited back also for what you have gone through and your patience.

She said this had to be paid up front with a credit card after I agree to XM radio for 12 months, and early cancellation fee. At this time I asked one final time about the SURE CONNECT because as I've said I didn't want to go through this again. The elapsed phone time at this point was somewhere past 2 hours.
At this point I agreed, asked for all this to be documented in an email to me. She said my RMA# for the return of XM EZ (remember that? Seems like years passed!)

will be emailed and when they get it into the warehouse I will be credited with that also.

Later that night I received an email detailing the charges with another shipping charge, now only $9.60 (I guess I earned a preferred rate) but this has tax included of $6.02. Go figure. The total is 101.57. The email has no mention of any agreement or a verification that the Skyfi3 doesn't require a SURE CONNECT.

There is a second email with the RMA# and instructions for returning the XM EZ.
The Skyfi3 was shipped the next day and I received it on 8/28. At this point I
figured they weren't bad people just incompetent and ignorant about what they are selling people.

On 8/29 I installed it and called XM to activate it and was told I would get a signal in 10 or 20 minutes. I went out in the car and was running errands all evening.

While out I noticed it was activated but when I tuned to the frequency I use for XM it wasn't coming through the car's radio. When I got home I stayed in the car while I called XM and was continuously told to try another frequency. In my haste
to install the radio I didn't inspect ALL of the contents in the box. While I was on one of my 10 minute holds, I noticed (now your catching on!) a SURE

CONNECT!!!!!

I asked the girl to please find out if this was needed. She had no idea what a SURE CONNECT was.

After a routine of:

1st On hold

ok sir lets try a different frequency
still nothing? May I place you on hold?

I say Please find out if I need to use a SURE CONNECT

2nd On hold
ok sir lets try a different frequency
still nothing? May I place you on hold?

I say again Please find out if I need to use a SURE CONNECT

3rd
On hold
ok sir lets try a different frequency
still nothing? May I place you on hold?

I say again Please find out if I need to use a SURE

Finally she places me on hold for what seemed like a fortnight and when she
comes back, are you ready?, she says
sir, you should have a wire that attaches to your cars antenna...

She is describing the SURE CONNECT!!

I tried to maintain my composure..sir are you still there?
I said, DO YOU MEAN TO TELL ME AFTER ANOTHER 1 1/2HOURS ON THE

PHONE YOUR TELLING ME THAT THIS NEEDS A SURE CONNECT?

She said yes she just checked with someone. I wish I could have called that person last week and saved myself a lot of pain.

I said to transfer me to the area that handles returns. I am done, I want to return this and CANCEL my account. (there is that word again that triggers all sorts of weird behavior) Now I was being stalled so she could find a number that I could call. I soon found out why. When my watch struck 11PM EST she had no problem transferring me to that department.

The message was that they close at 11pm.
8/30 The next day first thing, I call SHOP XM and go through everything again

with a new rep who kept saying she couldn't let me return a radio unless it was defective. I said the person who sent it to me was defective not the radio. She offered me another Skyfi3 to replace the one I had. When I got off the floor and stopped laughing, I explained to her for the seventh time that I was sent this in error. It was not what I agreed to. She asked me if there was anything ELSE I can help you with?

I said what do you mean ELSE? I haven't been helped yet in the last 2 weeks.

Please put your supervisor on or someone that has the authority to undo all this nonsense.

I must say though, she did have the routine down pat. She kept saying that it should work if you use the same frequency as your radio.

At this point I knew that it's not that they don't know their product as much as they are trained to do as instructed by the company. All those people in a

company can't all be incompetent.

Now I get her supervisor- Philip- I believe. He said he has heard everything and I dont have to re-explain.

This is going to be hard to type but Phil tells me I will have to use a SURE CONNECT with this model radio. He asks me why I refuse to add this wiring. I give him my reasons even though I didn't feel I needed to and then he says well you were UPGRADED to a better radio.

My cost was UPGRADED too. You are forgetting that I didn't want this. He
insinuates that I was aware of what the requirements were. At that point I said
Why on earth would I send back one XM EZ radio for the same reason which XM

accepted because I have the RMA to prove it then let you send me a radio that just cost me 5 times as much with the same requirement that is not acceptable to me. That makes no sense.

He couldn't answer that. At this point he said sorry all sales are final. You agreed to the terms. I said I didn't agree to something I didn't want. The agreement was based on misinformation that I took in good faith. Such an agreement would have to be unenforceable. I said I wanted to close my account and I would take further

action to get my money back. He brazenly said yeah we get a lot of that. I told him I'll bet you do. He said there would be an early cancellation fee of $100.

By the way, the transfer to the cancellation department never went through. if you'd like to make a call...

Now I will try to find an upper management person to send a letter to, for a chance to make this right before I take this to claims court.

I would welcome any and all help in this matter. In return I would my best to insure that this does not happen to anyone else. I should have cancelled my account in the first place instead of being a victim of what appears to be fraud.

In February 2008 I called and cancelled the subscription. The service agent said becuse I still had six weeks remaining he was going to stop the service and hold these six weeks in abeyance and that he would sell me an antenna extension for $0.01 but they didn't have them in stock. Regardless, I cancelled the subscription.

There was no correspondence from Sirius. Nobody said boo! August 18th I get a collection notice from NCO Financial Systems for a past due Sirius account. NCO rep says pay, will not listen to me at all; says call Sirius. Forst time I call Sirius about the late notice they say they will try to fix it, call back in 5-7 days. 7 days later I start all over and while the rep eventually admits that on February 29th I cancelled; its already gone to NCO collection and there is nothing I can do. I've written Sirius, NCO and my State's Attorney General.

This will utimately affect my credit score. I've wasted a bunch of time sitting on hold while some represenative from overseas talks to his or her supervisor and all I get are canned responses. This company exemplifies what is wrong with America today.

I've set my plan up for 3 month intervals and I'm very happy. As for the equipment, if you don't get the extended warranty (you'll be in trouble). My antenna went out completely, without the extended warranty you MUST pay an additional $40 for the antenna and pay someone an additional $20 to have them reinstall the component.

I check my account two hours later after the phone call and I'm billed $98.55 for what they later explained as the activation fee and three months service up front service fee. I have been dealing with them on the phone almost everyday for hours at a time for almost a month now. It is very frustrating and illegal to have a company reach into your account and take money that you do not consent to them taking. One of the reps. told me to purchase the home kit on my own and they would gladly reimburse me....same ending, they're not reimbusing me the $69.95 spent on the skyfi3 home kit.

I am out $168.50 for an item that I was told would cost $52.99

Then, no matter where I placed it, I could not get a signal. Well, I could, if I cut down the 200 year old tree blocking the signal path!!!! So I called to cancel it. At first I was just going to cancel the secondary receiver, but after being cut off THREE times, and then told that I would have to pay a $100 dollar cancelation fee...I decided to cancel my entire account. I had heard about how XM makes it difficult to cancel and how they try to gouge you, but I had no idea until I tried.

On July 18th XM Radio debited $389.31 out of my account (the entire 3 year term) after I was told that $6.99 was what was going to be going out of my account. We got back from Colorado July 28th and on July 29th I called XM Radio and told them what had happened to my account. The first lady I spoke to on this matter was very nice and refunded $370.43 (all except the first 3 months of the prorated amount) and I was ok with that. However, since XM Radio took out an unauthorized amount, my checking account was overdrawn by $237.00.

I proceeded to get the overdraft fees refunded and was told who and where I need to fax my bank account information to. I did that on July 29th directly after the call ended with XM Radio. Wednesday August 13th I called and spoke to another person at XM Radio about why the overdraft fees have not been refunded and I was told that they never received my fax and that they claimed they called me on the matter. However, there was no record on caller ID or a message on my phone.

I spoke to the supervisor Junior? at XM Radio and he told me that it was my fault my account was overdrawn. I then told him, if I had agreed to the $389.31 being taken out of my account and I let my account be overdrawn then yes I would be responsible for the overdraft fee; however, I agreed to $6.99 being taken out of my account for the first 3 months and $9.99 each month after that so how is it my fault that my account was overdrawn? He said, "Well there must have been a miscommunication somewhere. Either you didnt understand what the agreement was or we didnt communicate it to you well". I said, "Yes thats correct your company did not communicate to me that the 3 year plan is the only plan you have that the customer is responsible for paying for all up front". He then told me, "Well there is NO proof that we did that now is there"? I said, "I see how this is going to go". So I then told him that my attorney would be contacting him soon.

The web site will not allow radio consumers to cancel online. This is at best unethical if not an unlawful tactic by this company. They are clearly attempting to stop customers from canceling service. I hope your organization can look into this. Thank you.

My credit card will be charged on Sept. 3rd as I have not been able to cancel this service.

Right now I need to contact Sirius, but when I do I get no where, I need to re-sign up plus pay a bill for about $12 and also give the new credit card # because I had to re-place the old card. I forgot to call Sirius so my satellite got disconnected from my car.

I owe money to Sirius and need pay, re-sign up, and give new credit card #. In the condition I get to speak to an American Sirius Rep.

At first I thought that the channels weren't there but as the day went on, the line up started to appear but the menus were only scrolling the artist or host or advertisement that was current on that channel at that moment....they aren't calling the station/setting by it's name such as FOX news, or CNN or COSMO, or Catholic Channel or Road Dog Trucking. What in the heck are they thinking? Who's the dummie over there who isn't thinking? Like I'm going to pick my channels by the advertisement? It's enough that we're having to deal with the changes, but to make it impossible to make our selections because they 'forgot' to identify the channel, that's just bad business.

This is an unnecessary loss of my time and an irritation that may just make me reconsider whether I will renew my subsciption, which by the way, I hear of previous comments that I have horror awaiting me in that department.

Meanwhile I am not aware of the charge until my credit card came due. I called the bank to find out How could a company without a proper Credit card information could charge me? The bank answered that they did not need to have a valid expiration date??? I called Sirius to ask for a refund. They said no problem. The charge will be reversed within a few days. When A checked back 5 day later, they credited abck only $229.48.

When I calle customer service asking for full refund they claimed that I had 3 months of service. I tried to argue that they did not have a valid credit card number. When I asked what was the expiration date on file they told me July 2008, which is not even close to be accurate neither to the old nor the current card. They refused to credit the difference.

$42.74 + a 3 to 4 hours on the phone. My complaint is as much against Sirius as the credit card Bank of America.

I contacted Sirius about the problem, and they said I needed to upgrade my radio. I told them I had already done that. I had asked them what the upgrade was needed for, they could not tell me. They only said newer software needed to installed. My question back to them was how does that affect recieving a consistent satellite signal. They told it doesn't. How does that make any sense???

I thought maybe it was an S50 issue, but it sounds like other people using different recievers are experiencing this same problem. Sirius has not been able to provide a resolution to the problem, nor seems interested in looking into it.

The consequence I am experiencing is, that I am not able to use the satellite radio service. I am paying a monthly fee, and not recieving a consistent reliable service.

On July 29, '08 I received a notice from XM Radio dated July 21, '08 stating that they had not received my payment of $148.45, or, the $146.45 from the original June invoice plus an additional $2 invoice fee. I was charged an additional $2 for a notice on a bill that I had already paid. I called XM Radio collections and they initially refused to withdraw the $2 invoice charge levied against me stating I was liable because my bill had not been paid until July 24, '08, which was erroneous and I offered the e-mail confirmation as proof. Again they refused to reverse the $2 fee. It wasn't until I threatened to cancel my subscription that the $2 fee was reversed.

While it's only $2, I believe XM Radio is engaged in the unacceptable and possibly the illegal practice of charging its customers for invoices they generate either erroneously or after the consumer dutifully pays their bill. These additional invoice fees probably amount to millions of dollars collectively but probably are not contested on an individual basis because afterall, it's only $2. Also, XM Radio does not give the consumer ample time to deal with an invoice before a second invoice is generated, thereby increasing the amount of invoice fees consumers must pay. As an example, I was invoiced December 25, '07 and the again January 8, '08, or about two week later. Each of these invoices carried the $2 invoice fee. The same pattern repeats itself every time an invoice is sent: initial invoice is sent then approximately two weeks later a second and the invoice fees mount.

I believe an additional reason for this practice is to force consumers to sign up for XM Radio's automatic payment option which is probably extremely hard to un-enroll from once they have you hooked. Please take the time to investigate this as I believe XM Radio is, at minimum gauging its customers, or worse illegally charging fees. I would be interested to know if everyone who has XM Radio has experienced the unecessary and abusive billing practices I describe above?

I believe XM subscribers are being overcharged through the unfair billing practices I described in my FTC complaint. $2 per invoice times the number of subscribers who are invoiced and don't have auto-pay probably creates millions of dollars annually for XM Radio.

I explained that I had sent an email to them to go ahead and cancel service and they no right to charge my account. Noel stated that I needed to give them notice before cancelling if I wanted to be refunded.I explained to him that they had no right to renew this on my expired card. I have not seem any credit on this yet.

I explained that I had sent an email to them to go ahead and cancel service and they no right to charge my account. Noel stated that I needed to give them notice before cancelling if I wanted to be refunded.I explained to him that they had no right to renew this on my expired card. I have not seem any credit on this yet.

Calls to customer service on this brought a) a denial that the charge had been waived, b) a claim that nobody had the authority to waive an activation fee, c) a promise that a supervisor would call back, d)a promise that such supervisor would listen to the tape (their idea) to determine if the promise was made. The supervisor never called back. A second call was made with a promise that another manager would call back. This call was never made.

On another occasion, we purchased a radio which the XM representative stated was already activated. This sale was made when we called to deactive a radio that no longer functioned. The company rep said we have a great deal on Roadys and they come already activiated We bit and then, contrary to promises, were sent a radio that was not activated ... and in order to activate it, we had to pay the fee and then engage in a lengthy process to have the fee credited. Now we have an roadyXT that does not operate with the FM converter.

A call to XM to fix it revealed first the claim that the FM feature worked only with the vehicle kit and not with the home kit (we had previously used this radio, several months ago, with both) and the claim that the law had been changed so it was illegal to use the home kit with an FM converter (a change in the use of the product of which were not informed and for which we were not compensated despite having had paid for that particular use which has been discontinued.

We asked to speak with a manager and were told that we'd have to take it up with the manufacturer because XM, which directly sold the product, only offers a one-month limited warranty which, the manager claims, trumps Massachusetts consumer warranties, or the implied warranties of fitness for a particular purpose.

Payments made for monthly service were unlawfully converted to the activation fee which had been waived by agreement and the company refused to recredit the activation fee. The company used bait and switch tactics to sell a unit it claimed was activated and then required payment for activation.

The company sold a radio for a particular purpose (listening over an FM radio through a converted in the home or auto kit) and not only refused to make good on a product that was defective, but claims to have made software changes to a program that rendered the product useless for the purpose for which it was purchased, thereby denying me of the funds used to purchase a product without compensation when the product was rendered unfit for the use intended

Now that radio is screwing up after Nine months of use. After reading all of the complaints about Sirius, I can't believe there isn't a Class Action Law Suit yet.

Approx 3 months later my radios stop working, i called and they told me they were sorry and they made them work, this kept happening about every week and i would call and get the same response. Recently i called them for the last time and asked them why my radio did not work - The customer care rep told me...because i did not have a valid credit card on file with them. I explained that i always pay upfront and they did not need a card number.

The customer care rep told me i had to have a valid card on file before he could turn my radio back on. both the rep and myself agree, i do not owe them any money but i have to have the card on file so it can automatically renew next year. I told him i was unhappy with the service, and once i heard the new inflated price, i told him to cancel my service, since their is no contract. Customer rep said ok and we ended the call.

Now a collection company NCO is harrising me to pay the $78.00 or they will damage my credit. I tried to contact Sirius and they agree with the above info, but say they can not do anything about it because it was sold to a collection angent. I refused to pay for something i did not get. I have not paid and my credit is being damaged. Is there somebody that can help protect consumers from bully gaint companies that have no regard for the law? I will never do business with SIRIUS again and i continue to tell everybody i know how shady they are.

When i purchase a new Honda the service was provided free for 6 months. At the end of that period I renewed service on a quarterly basis to be invoiced. When I received the first invoice I was amazed to see that they had added a $2.00 Invoice fee. Considering this to be ridiculous not to mention a hidden charge I called XM and they agreed to waive it. When I received the invoice for the second quarter the invoice fee was back. I remitted the quarterly fee with express instructions that if they couldn't waive the fee they should cancel my service and return my check.

When I received my third quarter invoice (6 days after the expiration of my service period) not only was there an invoice fee but the previous invoice fee. After numerous emails to listenercare (a misnomer if there ever was one)in which I clearly told XM that if they insisted on charging this fee they should cancel my account. They made numerous discount offers but refused to cancel the invoice fees. I then reiterated that they should cancel the account. Imagine my surprise when they insisted that I owed them $9.30 for the service received because they didn't cancel the account when told to.

On the positive side I really did enjoy the service but I refuse to purchase a service from a company they does not do what they say nor charge what they say. Maybe the merger will clear out the idiots an encourage honest behavior towards customers and future customers.

In 2008 I chose not to renew my yearly paid contract and I received a bill in May 2008. I called Sirius and explained I did not want to renew and after a lot of grief and transfer was told my account was cancelled. I received a bill but thought it was in error since I cancelled. Now I have NCO, a collection company threatening me with collection debt for $43.05.

I called Sirus and after being on hold for several minutes was told that in my terms and conditions even though my subscription expired they were able to still bill me and now sent the bill to collections. They offered no resolution and said I had to pay NCO. I am paying under protest as to not have a derogatory marks on my credit. No wonder their stock is at a 52 week low! I WILL NEVER USE SIRIUS AGAIN.

Credit score !

To date, today is 7/15/2008, I have yet to receive a refund. I have 2 different report # for investigations reports and it it has cost me $150.00 dollars in fees at my bank.

After receiving a bill for 2 months, I called and was told I had to call and cancel. I asked if that was true why was I billed for the current month. The person could not explain but offered to take the money off my account if I signed up again. That made me even angrier. I will never be blackmailed to keep buying something.

I asked to speak to a supervisor, was left on hold for 30 minutes and then the supervisor had no authority to do anything. I complained to Better Business Bureau and they were no help. They closed my account still under dispute. I was turned over to NCO but have had no communication with them since April. I will not pay this bill even if it effects my credit especially after reading all the other posts with similar issues. I will NEVER do business with Sirius and no one else should either!!!

I tried to update the info on-line and it did not work, so I called XM. I talked to a rep who had a very heavy accent, and she asked me if I was interested in having an XM receiver in my home so I could listen at home. I said I was interested, and she described a package to me that included a receiver, activation and three free months of service for about $60. I specifically asked if this unit had something to put the receiver into to broadcast the music (like a sound dock). My husband has Sirius, and he has a boom box type unit he can pop the receiver into from his car if he wants to listen to it at home. She assured me that the package had an output device, so I ordered it.

I got the thing yesterday and it is a car unit with no output device! I called them and they said too bad: all sales are final, no returns. I pointed out that what I was told I was ordering (over the phone) was not what I received, and I did not need another car unit, as I already have one built into my existing vehicle! They still said too bad, and that I was stuck with what I got. They offered to sell me an output unit for an additional fee. I am outraged that I was lied to and deceived by them, so I have disputed the charge with my credit card company. This is blatant fraud. I want them to take this useless thing back and refund my money.

I am out $60 for a useless piece of equipment that I do not need and did not ask for, and I never got a unit to listen to XM in my home (which was the whole point of this transaction).

I took the offer and decided that I'd rather go with getting my cash instead of investing in the Rodee. When I called back 3 weeks later, all of a sudden no one could find any information about my subscription and they didn't know how they had been getting their money for the past year and a half. They told me to contact GM after that GM told me to contact XM.

I got a call today 7-7-08 from an XM operator who said they are cancelling my radio subscription. That really ****** me off because I cancelled the subscription back in EARLY MARCH!!!! I called XM back and Daphanie was able to locate my account, she said she will hand my case over to the problem report division and they should be calling me within 24 hours. Lets just say I'm not holding my breath.

This company took my money and they are acting like I never was a customer. I am very ****** off at XM radio, they should be sued!!!!

I am in the credit card industry and this is referred to as a dispute/charge back and it is your absolute right as a card holder to dispute the charge with the issuing bank. However the dispute must be in writing and done in a timely fashion of the charge (usually 30 days) however it can be up to six months in some cases. Companies like XM that use so-called auto billing hate you knowing this because they always lose the dispute.

when I stated that I paid in advance for the second receiver, I was told from billing that I would get the advanced three months at the end of the contract. I told the rep that I did not sign a contract and that the services are being drafted monthly the rep said that there was nothing she could do. I demanded to speak to a supervisor, I was told that they do not have Supervisors. I called again and got pretty much the same type of (non) service. since i am now stuck with this service i am trying to make the best of a situation,

On June 21, I called the XM radio technical support to find out what i needed to be able to play the receiver in my car. After purchasing a car Kit for 50.00 and having it professionally installed for $30.00. I connected the receiver to the car kit and found out that I could not get audio. The technician stated that I had to have the receiver programmed to run in the car, I only needed to contact XM radio for set up. After contacting technical support, and 2 hours after constant turning the receiver off and on (which was the only troubleshooting I could get) I was told by the technician that my receiver was defective and I needed to contact the manufacturer. after this I told the technician that if he was unclear as to how to set up the receiver that I would like to go to another technician who could help me with the set up. the technician told me that I needed to RTFM I asked him to repeat himself and he said that i needed to read the manual...

I ended the call. so currently I am out of about 100.00 for the car installation kit that I cannot use and attempting to cancel the service is an altogether different experience. this is just another major company ripping off the consumer!

Finally someone gave me the number to the manufacturer of the product, and they fixed my problem in literally under five minutes! I don't have the time to invest to have mediocre treatment, and ineffecient, inexperienced people not trying to help me! It was almost like they went out of there way to be rude and not help- after I have been a GOOD customer for years! If I treated my customers like that I would't have any. I would cancel- except I drive a vehicle with factory radio XM- so I am stuck with shoddy service!

Meanwhile, I got a new car this March, and didn't put my XM radio in it (so I wasn't even using the couple of months I paid for), and low and behold, 2 months after it was supposed to expire, they send me a bill for the 2 extra months!!! I spoke with a re and they were nasty and said I had to call and cancel it, or they had the right to extend it and then bill me for it!!!

When I contacted Sirius, they told me that I was out of warranty and would have to purchase another receiver. For what these receivers cost, they are obviously not of very good quality. If I have to spend $300.00 a year just buying new receivers, I will cancel my subscription.

I'm out a little over $300.00

I liked some of the channels and most of the service but their radios are by far the worst item on the market. I have 4 friends with sirius units and 3 of them (including myself) have all had two broken units. I can't continue to justify paying the service fee and buying new units once every year and a half. I hate regular radio but back I go.

Customer Service is a bad joke. These people put you on unending hold or just disconnect you. I have asked for managers but no one with any authority has ever spoken with me. The emails I get from them are ridiculous. It has been months and they have still not answered these simple questions. Meanwhile, I have no service and my prepaid year keeps running out.

Separately I received a Sirius Stiletto radio as a holiday gift. When I finally opened the box in February I found it was cracked. I called and was told I could not return it, even though it was damaged, because it was more than 30 days since the purchase. They said I had to activate the subscription first, then make a claim. I don't want to pay for another subscription that they foul up the accounting for, so I am still stuck with this expensive cracked radio, still in the original box. I can't get anyone to help me with this either.

Is it not illegal to cancel a prepaid subscription? Have they done this to others? If the merger with XM goes through they will be able to rob people with impunity. They have my credit card info and authorization to charge it. One would think they would want subscribers to listen to their service.

I paid $218.94 on March 2, 2008 and provided my credit card information for the future monthly charges. This was to cover the annual subscription through September 08. Note that this also covered charges that were apparently overdue but that were never charged, billed, or brought to my attention in any way. The reason Sirius even bothered to look at my account was because I called to get the cracked Stiletto replaced and activate that subscription.

I have now been without service on 3 radios for two months. One of these radios was paid up through September. I am still without service or any further communications from Sirius. I'm stuck with four worthless radios. I would like my money back and for Sirius to buy me four comparable XM radios. I hope the merger falls through so that there is an alternative to dealing with these inept crooks.

The cancelation process was awful and seemed fraudulent. First the radios were autorenewed even though I had removed my credit card from the account. Next I found I could not cancel through any on-line account feature and the Call Center wait time for the cancelation option was over 15 minutes before I gave up. I was billed over $200 for radios I was not using. I finally got through to customer service and after investing 45 minutes in a call, they promised to cancel the radios and only bill me for the past month - time when I did not even have a radio.

Over the next two weeks I received multiple harassing phone calls telling me I needed to renew and my invoice amount still remained at over $200. I called again today and went through the Call Center again. They admitted the radios had not been canceled but said they did see the note where I had requested this. They have increased by bill amount from what was promised last and I'm still not confident the radios will be canceled.

Today I saw a charge on my credit card from XM Radio. I called to inquire as to why I was charged when I canceled the service. I was told that since the phone was disconnected the original agent could not cancel the account and I was supposed to call back to make sure it was canceled. I explained that I was never told this. The agent then said my account was canceled and that I would receive a refund. The amount refunded was less than I was charged. The agent explained that I had to pay for the usage from the time of the renewal until the cancellation. When I protested that the cancellation was delayed because their agent disconnected my call, she said she could do nothing about it. I asked for a supervisor who gave me the same line and refused to refund the full amount. I asked for the next level and I was told I would have to call corporate headquarters in Washington DC, (a toll call). I intend to do that next week.

What I find interesting parallels between my experience and the experiences of others noted on this site. The company does everything it can to take your money, no matter how small the amount, by quoting rules that customers are never informed of. Do not assume that XM Radio will treat you courteously and fairly, like you have come to expect from other businesses, because they will not. They just want your money and have no regard for fair play or customer service. Even though I have enjoyed their programming, their business practices are so reprehensible that I will have nothing more to do with them.

They refused to refund the entire amount of money that they charged my credit card even though I told them to cancel my account. It is not large amount, but the combative and insensitive practices of their customer service agents makes dealing with them difficult and frustrating.

Today, 6/13/08, I received a voicemail that my subscription had been suspended. I checked my checking account and $43 had been drafted by XM on 6/5. So I made the dreaded call to customer care, ha. The rep started on me right away, making it all out to be my own falt. Eventually she got to say what she had been saying in a round about way... Ma'am just because you can't pay your bills... and i interrupted her. I said What do I have to do to cancel my service? Of course then she wanted to offer me deals and she said Well we would be sorry to see you go... and i said No, I really don't think you will be. Cancel my account. She put me on hold for a few minutes. She came back and said Thank you Ma'am, I have cancelled your account due to the reason that you can no longer afford the service.

I interupted her again and said No, put the real reason there. Terrible company with terrible customer service. She started to laugh at me and again accused me of not paying my bills. She had mentioned that her supervisor was there listening. I hope they were and I hope appropriate action was taken with that rep. Even if I had said I am dirt broke and a deadbeat. she would have no right to say it back to me. Now that I am reading other comments about XM I am afraid they will continue to charge me. I am calling my back right away to see what can be done about blocking them. It would be my luck that NOW they would get the card # right. I am sorry about the merger, I would gladly switch to Sirius otherwise.

I am sure I have overpaid for this service. By how much moneywise, I don't know. But I will be glad to be rid of the stress of dealing with them for sure.

so i asked to be transferred to someone who i can understand. after a few transfers i finally got someone i can somewhat communicate with. the same story, i have the call the manufacturer of the radio. that is just ridiculous. i bought the radio from the xm website, so if it's broken, why do i have to call some manufacture that's located in some foreign country? but he did offered me 3 months free service. NOW WHY WOULD I WANT FREE SERVICE ON A RADIO THAT DOESN'T WORK?

so i told him just to cancel my account. it's like they don't understand cancel. they keep trying to offer me free service, but what they should have offer me is a new radio that works. it took me literally an hour on the phone to cancel. after i got off the phone, i emailed the corporate office for xm satellite detailing why. the only email i got back was your service was cancelled as requested.

basically what they're telling me is since i'm no longer a customer, they can care less what i think. they did not make ANY attempt to salvage my business. so in the end, i convince my family to cancel and all my friends who has xm to cancel. for such a big company, they sure are dumb. they need to realize customers will tell other people who will tell other people, eventually, they won't have any customers left.

I asked the service rep. so you are gouging the lifetime membership? Yes, I was told, hey she was honest.

This is not the first complaint I have with Sirrus Customer service. Try Google and search for Sirrus Customer Service Complants and it says it all, wish I did before throwing away a lot of money.

During this search I found also you are limited how many times you swap radios under the lifetime membership, again not dislosed the first time and even the second call I guess I would found that out my membership was canned after I changed radios three times at $75.00 a pop.

They want people to switch to credit card billing so they can bill automatically. That should be referred to as no matter what instead of automatic. I actually felt bad about working there. I felt like I was screwing people out of their money.

I called thier customer service (and I use that term lightly!) to ask for my credit card to be refunded the ammount. After going around and around with the first person I talked to to get the charge reversed I got no where. I then asked to talk to a supervisor and was put on hold ... 15 minutes later I finally hang up and called back. This time I ask for a supervisor immediatlly and have to go around and around again as well as go on hold, this time only 5 minutes, to finally talk to one.

After going around and around with the supervisor, she wanted me to extend my service at a discounted rate, offered free months as the credit instead of crediting my card I told her I just wanted a refund. She actually told me to call back in July to cancel when the current charge was to expire. I had told her at least four times that I hadn't used it in months and had no intention to just to cancel the account NOW.

Since the charge was in late April and today is June 4th Instead of a full refund I'm expected to get a ... as she put it Minimal Refund due to the fact that I was provided the service ( once again I use this term lightly!) for part of the 3 months I was billed for. I called American Express immediatlly to let them know that XM can have no activity on my account except to credit it... thanks to what I've read here!

Refund remains to be seen.

I told both reps by phone that I have cancelled and Sirius is no longer authorized to post charges to me credit card. I also informed Sirius by email to their Customer Care (misnomer) Department. Additionally, when I signed up for quarterly service, was not aware that Sirius would renew each month automatically and charge my credit card without separate authorization, which they have done.

Lost time. Extra charges billed to account. Possible negative credit issues. Frustration. Public policy issues affecting the effective operation of the Internet and the reputation of the communications/radio industry.

However, with the new car I leased, it also has Sirius-- I called to have the lifetime membership transferred to the new car and was told that there is a $75 fee to transfer. This makes no sense, in turn they even tried to sell me a additional year for $85. Why would you ever purchase a lifetime membership when I was told on the phone that you get four transfers for $75 equaling $300 when the membership was approx. $350. I have no idea how much the cost will be after the four transfers, since I lease my cars for 27 months, obviously I will go through these 4 transfers rather quickly. I rank Sirius radio lifetime membership a 0 out of 10.

$75 transfer fee is a waste of money for the lifetime memberships, you should be allowed the four transfers for free.