SiriusXM Satellite Radio Reviews

I went through this the last time I tried to renew the service a year ago and the way it was handled was very badly done, it took me almost 2 months to get it squared away. The only reason I tried was I was out money that I had sent and they said it was not enough. It took me several supervisors to get it straight. I was thinking about not renewing this year but the rep I talked to weeks ago sounded like there would be no trouble this year..I just hope your company can get it right this time because I will get a lawyer involved this time before going through this again.

I have not renewed my subscription because I no longer feel you are a reputable company that I would feel comfortable in dealing with. You did not send me a statement before my subscription was scheduled to end, only after. That tells me that you wanted to continue to bill me even after I had no intention of continuing with my service. Shame on you!

You have now sent me a bill for $28.73, for service from my expired date, to the date I contacted you and said I was no longer interested. Since you have charged me for fees that I should not have paid in the amount of $43.58 and state taxes (which we do not have in our state) in the amount of $19.17 for a total of $62.75, I believe you owe me money.

A copy of this letter will be sent to the Better Business Bureau (BBB); no big deal for you since there is thousands of complaints against you. Also, a copy will be sent to the Attorney General’s Office, claims administrator in Minnesota, the Federal Communication Commission (FCC) and our local newspaper, the Dallas Morning News. A copy will also go out to the dealership where I purchased my car. Hopefully, they will no longer do business with you.

I read many of the complaint against your company (Google complaints XM satellite or go to http://www.**), and by frustrating these folks half to death, they finally paid you money that they didn’t owe just not to deal with you again. That is exactly what you intended-- I’m sure. I have a lot of time on my hands, and I hate throwing good money, and perhaps if I contact all of the above with phone calls and letters and the local newspaper, perhaps I will have some help in dealing with all of you.

As of this morning, September 18, 2011, my SiriusXM service was disconnected. As you can see with the attached documents, this account balance was paid on September 10, 2011. I have had several conversations with "listener care" trying to take care of this situation concerning that the payment was sent to the address that is on your website. I received a message on September 15, 2011 concerning this situation from 888-212-8561, that my account was past due. I then called 800-929-2100 and spoke with a "representative" informing that my service was being cut off. I informed her that the payment had been sent by my bank on August 31, 2011and I even offered to make a payment from my checking account (even though payment had been sent) and was told that I could only make payments with a credit card. Then, I told her that I do not own a credit card and that payment was sent to the New York address that is on SiriusXM website. I was then informed that she (your representative) could not help that I sent the payment to the wrong address. At that point my frustration level has reached its limit. I no longer have your service that I have actually paid for.

I can't cancel a check that has already cleared the bank. You have received the payment. It is your responsibility to clear this matter. I owe SiriusXM nothing. I have paid in full and you continue to give me the runaround.

Apparently, prior to 2007, there was a maximum allowance of 3 transfers. Of course, either one of these policies makes absolutely no sense as who keeps the same vehicle for a lifetime? More importantly, I was in no way informed of this when I signed up for a lifetime subscription. I would never have done so if I had and can't imagine anyone else would as it makes no sense. I argued with the initial representative and when I got no cooperation, I asked to speak with a supervisor.

I spoke with the supervisor and all she could say was that she was sorry that I wasn't informed, but she could not make the switch because it was against the company policy. She even admitted that, practically speaking, it was a very easy thing to do. It would simply be a matter of entering the new radio's XM ID into their system, but since it was forbidden by company policy, she could not do it and would in fact have her employment terminated if she did so. I informed her that I would be filing a complaint with the BBB, corporate and any other place I can find because not only is the policy itself unfair and illogical and an obvious gouge to the consumer, but XM representatives are not properly informing people of this limitation when they are selling this service to them. I believe it is because they know that no one will ever pay them $400 to be limited to that particular radio for a lifetime.

Well, after going on the Internet and requesting my "daily" signal sent, one day it started working. It worked for one week, and then stopped. From one of the many techs I spoke with, I was informed that a "blocking" signal was sent at the time my radio stopped working, and that some regular customers were affected. I assume that this is what happened to mine. In the meantime, I am continuing to daily request the activation signal, with no success. My radio I.D. is: **. They also asked me to go back to channel 0 to make sure this is correct. I know it by heart since the first week of trying. I can't give you my account number since this is not a secure page.

The sales rep on the phone didn’t inform me about this policy.

When Bridgett, Agent ID ***, called on 9/22 explaining that I owed XM. It was explained to me to go to the website and read the policy. Yes, I can see it’s on the website but I signed up via the phone.

I called back and re-explained to agent Sandy the problem. At which time she said she would cancel the radio service and take off the charges. She gave me a user name and password to this account and asked that I go online after 30 minutes time and check this account to see if this was done according to her conversation with me. She was very helpful to me on this issue.

I just want my account stopped and the credit card reimbursed.

I have tried to get a corporate number but Sirius tells me that there is no number. I have been told by several managers that they do not even have a phone number, which they have to email their corporate office. When ask to speak to someone higher up, they tell me that they are in a meeting. I have been dealing with this issue and just want it resolved. I am paying for a service and being harassed by Sirius that I have not paid.

I took my car to Mercedes at a cost of $275, to be told there was nothing wrong with my satellite. Again, several calls to customer service, each asking for the same information and telling me calls are dropped because of problems they have with their phone system. Finally I was able to talk to a representative, she tried to sell me their service for another vehicle. I asked if she was serious!

Some months ago, a male rep who called hooked me up with a new offer I couldn't refuse on service. I went to extremes to make him understand that I was not authorizing any deductions from my account on a recurring basis or for any time except right then and there. He indicated that they would contact me before any future deductions were made and get my authorization before such were done.

About a month or so ago, I found that my bank account was in overdraft status. Further investigation revealed that XM had made a "recurring" deduction from my account. Not only did the unauthorized amount taken from my account cause me grief, I had to pay a $35 overdraft fee to my bank! I called XM and went ballistic. I told them that I wanted to terminate my relationship with XM then and there. They apologized and said that they would make it happen.

About a week or two ago, I received a phone call from a female rep at XM, offering me a new, "latest and greatest" deal. I explained to her that I had previously requested that all ties with XM be severed and told her why. She apologized and said that she was calling to try and repair the damage done and wanted to make me another deal. I told her that I had no way of being sure that they wouldn't start automatically deducting money from my account again. They did it once about a year or so ago when the three year service that I had purchased, when I bought my new car, ran out. They took $500+ from my account that time and I had to get that straightened out.

The lady said that they had deleted my card information and that this could not happen again. She offered me 5 months of service at $5 per month. She said that she would activate my radio then and bill me. She said that there would be a service charge of about $3 for processing a check or MO. I was fine with that.

Yesterday, I found the bill and was going to go get an MO for it and began reading to get the exact amount. They were billing me for $79.97, not the $27.69 I had been told. I called and spoke to one rep who said that she would make notes and then forward me to someone who could eliminate me from their database as I requested. Halfway through the call, the call either dropped or the operator hung up on me.

I called back later and explained the story to a third rep. She said that she would make notes and transfer me to someone who would help me terminate my account with them. When I finally got this person on the line, after the endless hold music and XM commercials, she informed me that the additional charges were for another radio I had ordered from XM a few years ago and have not had for at least three years.

She began telling me that I had given them the wrong number to activate and other such rubbish. I explained to her that I had told them that I didn't have that radio anymore before, with the most recent time being late last year or earlier this year. She said that I gave them the wrong serial number. I told her that I didn't know which serial number was which and that their people had differentiated between the Hyundai radio and the smaller one for me when talking in the past. If someone ** up, it was them.

I demanded that they terminate my account, turn off my service, and never call me or send me mail again. It appears that they are staffed by a bunch of incompetent morons who are incapable of pouring urine out of a boot even if the instructions are on the heel. It is not worth the drama, worry, and aggravation to have them tell you that they are going to do one thing and then do the exact opposite, every few months.

I really believe that XM radio should be investigated as they apparently try to keep business by making unauthorized, recurring deductions from peoples' bank accounts, rather than try and operate as a legitimate business.

I called back again and spoke to Adam and then Amy. Same thing happened. I was asked to be placed on hold and again I was disconnected after about 30 minutes. They have no pride, respect, appreciation of their work, and customer Value. I spoke with Shelby, Stan, Adam, Amy. Over 2 hours of my day was wasted. I work about 12 hours a day to make a living, working my small one person business. I called back again and spoke to Eric. After another 30 minutes, I was transferred to Sean **, a customer service manager. The supervisor apologized for the bad experience and told me he would take care of me. I was told that the order in error was already shipped, although I only placed the order 2 hours ago. And I was told that when I receive this order of 2 radios, I should call back again to get a return authorization. And only after they receive the return radios will a credit be issued. The supervisor offered to help me make my purchase and assured me that he would take good care of me. So, I purchased the same two radios again. I was charged the correct price: $79.98 for a table top radio and a replacement radio for $19.99, which is Starmate 6 car radio. This was on September 13. Over 3 hours of my time was wasted. This is the worst customer service experience I have ever had in my life.

It was totally stressful on September 15, 2011. I received the 2 radios. I called back to get a return authorization. This gets better. When I called, I was given to a recording that asked for my billing phone number. Then, the recording said that I was being billed $44.00 as a new subscriber! I then got to a customer service person. It was the same thing but a different day. I spoke to Fran, then Joan, and then supervisor Karen **. An hour later, Karen explained to me that she is a billing supervisor and my issue was caused by customer service. So, I have called back or waited on hold for another customer service person to be transferred to a supervisor. I called back and I got Amy again from the previous day. I told her what she did, that she left me on hold for 30 plus minutes, and then I was disconnected. She said: “Gee I'm sorry. Ill get you a supervisor. I promise. So hold on.”

I then was transferred to a supervisor name Jay **. He said that my problem is billing and I needed to speak to a billing supervisor. By this time, I am fit to be tied. I did get this supervisor to give some service, and give me the return authorization numbers for the 1st two radios. But I should call back billing to get the subscription charge removed. I need to speak to someone that can straighten this out. This has to be the worst customer service experience ever. At this point, I wasted most of my day. And being a business owner of a small business, I need to tell you that this has been a very costly 2 days. And your company should be ashamed of yourselves. At this point, it has been about 3 hours of my day. Please have someone call me and take care of this. And I was told I would have to pay for the return merchandise. Please do not charge for return of this merchandise!

How about they refund me my dollars and if they can prove I owe it, I'll give it back. They can’t prove it. They owe me. I can say so much more but I’m so tired of this. I was just on the phone with them for almost two hours.

At some point, they said they would stop calling but never did. I spoke to a supervisor who said it could take up to 30 days to stop! I told them I was being harassed, and I told them to cease. I also stated I felt that they should compensate me. I was treated rudely and I felt blown off. Besides these, the calls came from overseas, from people who spoke English as a second language and we had trouble understanding each other.

They transferred me to someone else, after saying that I wanted to cancel. I was offered a year for $85.32, then 5 months for $27.69, including license fee and tax. I took that. I must say that he really wanted my card on file for that "automatic renewal," in five months for $43.05.

I had quite a battle during the conversation with them, because they want me to pay for the lapse time of renewal, but I did get it waived for $10.00. I wanted it waived because I got hammered on my first renewal, 3 years ago for 359.00.

I am sure that there are so many people forget to call and cancel or renegotiate their contract that they got, on the renewal. Bewar!

When I contacted SiriusXM's customer service to have the receiver added to my existing account, they informed me that they could not combine an XM and Sirius radio on the same account, nor could they offer a combined Sirius and XM account.

They expect me to take out an entirely new and separate subscription for the XM service I already have, which entitles me to have multiple receivers on a single account with only a one-time activation fee.

Sirius and XM radio merged in 2008. There is no reason why after 3 years post-merger, they could not figure out a way to combine subscriptions and/or radio receivers from both services.

Consumers have little say in which receiver may be factory-installed by a vehicle manufacturer in new vehicles, and absolutely no say with pre-owned vehicles. Consumers can not be expected pass up a good deal on a vehicle, based solely on the satellite radio receiver installed at the factory.

SiriusXM should be forced to allow Sirius and XM receivers to be added to the same existing account, even if it means combining Sirius and XM accounts under a single account number/name. This should have been part of their post-merger business plans but according to their customer service, there are no plans to ever do this.

Fast forward to one year, a bill comes for the auto renewal at the full price. In small print, it said that I have to call within 14 days to change this. The bill magically didn't appear in my mailbox until two days before the expiration date, and I was out of town. I called to cancel and they told me it was too late. However, I could renew at the promotional 50% rate again. (This was after speaking with three agents in the Philippines). I said, "No, close the account." Then, they said, "Okay, but you owe us for the last ten days, at the full rate." I said, "No, you just offered me the 50% rate. That's the rate I'll pay for those ten days." They said, "We'll let you know." Then, I get a bill (in two weeks) for the full, non-discounted rate.

This month, I tried to address this one more time. I had been to three, long phone holds and each time we were near a resolution, I would be placed on a long hold, and then the line would be dropped. Great music--criminal service, literally. They steal and then don't return the money. Even after we negotiated a partial refund--that money was not returned--it was simply credited to my XM account for use next year (when I guess we'll have to have another fight). Who owns this thing? That's what you get when a service is allowed to become a monopoly.

I have been listening to XM in my office for many years. Recently, my radio stopped receiving a signal, although I still get reception in my vehicle, which is parked just 20 feet away. I have requested from the customer service suggestions on how to improve my signal, and no one will answer my email requests. For a corporation as large as SiriusXM radio, to not care about "the little guy" says a lot about what they truly care about-- the almighty dollar. They do not give a rat's ** about customer service. They will not receive a renewal contract from me.

I informed her that she needed to fix the problem and refund my money. She informed me that she couldn't do that because the promotion doesn't exist anymore! I was furious and feel like Sirius is a fraud and is taking advantage of people. I demanded, at the least, for my refund (which I don't know if it will happen or not since I have to wait 7 to 10 days). I vowed that I will not give up until I reach every person I know and every media source that I can to take down this company. I came to this conclusion when I read the hundreds of customer service complaints on their website. I feel that we, as Americans, who worked hard for our money should get what we deserve.

I go out to my truck, get everything turned on and the weather link does not work. I called back and talked to a lady who said, "Oh, no. The travel link is a separate pack and it costs more." I said, "Okay, never mind then." I then talked to my father who just reactivated his account in his new F-150. He said that he got the same package including the travel link and Internet radio for around $135.00 and it was also a six-month deal. So now, on my first billing statement, I have an email saying that I owe a balance of $212.00 and that my credit card is invalid and to provide another one! I'll leave this one in your court for you to fix it, contact me when you get it figured out.

Last month, I called in and they said that it was a computer issue. The only way to fix the problem was to cancel my old account and open a new one. I agreed and gave them my card information "again" so they can open a new account. I got signed into the new account and found the same American Express card on the new account as was on the old one. I have tried everything with this company. I spoke to normal costumer service, talked to a supervisor (so they told me) and dealt with people through email but still they cannot or will not fix this issue.

I paid my bill in February, got service for a week, and then nothing. I called them, they said they would fix it and never did. I just thought then I would count it as a loss and not get XM anymore.

I received a bill for $32.67 from a collection agency a week ago. I was shocked! I had to call 3 different numbers and finally was told it would be easier to just pay the bill. I did not want to tarnish my credit rating, so I did.

The principle of the matter is that I paid for service not only once, but twice, and never received anything. They have quite the racket going.

Now, I’m getting bills for month of service after service date. I will never subscribe to them again.

You call and they tell you it ended a month ago, when even the voice answer when you call in give you it doesn’t end until the end of the month. You call in to cancel but they tell you you owe for last month. This is a rip off.

However, I incurred $175 of overdraft fees due to their mistake. I called again and was told to submit a copy of my bank statement showing the fees and a letter outlining what had happened, which I did on August 30, 2011. After receiving no response, I called again on September 6, 2011 and was told they would not reimburse me the fees, because I was supposed to call them again before the renewal period after I had already cancelled my account.

My bank will not remove the fees due to the fact that it was Sirius XM's mistake and Sirius will not reimburse because they say I did not call back. I'm out $175 and no reimbursement.

From that date forward, they changed my billing. The notes which indicated which radio was which (it originally read "silverado truck" and "boat" now are only referenced by the radio ID numbers). In addition, they put them on two separate bills and changed the service on the boat from weather services (approximately $30/month) to XM radio service (approximately $15/ per month). Since I received two separate bills, that both looked exactly alike for almost two years, I still continued paying for these services. I recently realized their error, and have spent the last month trying to get a resolution with little results.

On 8/16/11, I contacted their customer service department to discuss the issue. I spoke with Ray, employee number: **. He understood the issue; confirmed I had indeed canceled the service, and assured me that someone from the "back office" would contact me within 24 hrs. The call was around 11:30 AM. On 8/22/11, I called back after not hearing from anyone in 24 hours. I was informed that the policy was I would be contacted within 7-10 days. They said I was misinformed about the 24 hours call back.

On 8/31/11, I called back after the ten days grace period had expired. I was informed that they don't always get everything handled in 7-10 days, and someone would be calling me soon. They once again refused to let me speak to anyone higher than the customer service supervisor on duty. They passed it back up the line, and I was to be contacted within 48 hours. On the same date, 1:00 PM, I contacted the customer service again. I spoke with Ryan (employee number: **), who assured me that he personally would contact me within 48 hours once he contacted the escalation department, with a timeline for my response--he never called. The next month, 9/6/11, I called and spoke with a supervisor (Ben, employee number: **), who once again told me that he would pass it up the line with "priority 1" service tagged to it. He assured me that I would be contacted within 24 hours.

As noted above, I've spent many hours on the phone trying to get this resolved. I've sat on hold for 30 minutes to an hour, only to be hung-up on, and I have to start all over. When I called back, I was never allowed to speak with the same representative twice, even when I provided the representative's number and my ticket number. This is not the only tactic employed by this company. They continually call to "reactivate" radios when they are either already working (ie: my truck), or radios that I've never heard of, or on vehicles that were sold years ago.

Pertinent background:

In January 2010 I called to cancel my service. During that call, the service representative did not cancel my account and instead offered an annual promotional rate, which I did not want. Rather than honor my wishes to cancel, she went on about the promotional rate. Knowing that if I just hung up the phone my account would not be cancelled, I finally agreed to the promotional rate. I did not authorize any further charges beyond the annual subscription. Just prior to the time of renewal (January 2011), I cancelled the credit card on file with XM radio to avoid any unauthorized renewal charges. I am now being told that I have a $10.00 charge that was sent to collections.

I phoned again on 6/10 and spoke to the Cancellation Department, and their representative agreed that the account should have been canceled. She said she would place the account on a 5-month hold so that I would not have to pay the activation fee again, in case I decided to use the service. I told her that I wanted to cancel the account for now. It had only been 2 months since I had this discussion and now, I am receiving numerous collection phone calls and a formal collection notice came in the mail on 8/26/2011 from EOS CCA.

I called and talked to Sirius Customer Service Department again on 8/26, and their representative informed me that the account has been charged off because I did not call and cancel the account, which is not true. The customer service that this company provides is unacceptable. It appears to be a tactic to try and keep me tied to the service and continue billing me. I would like my account removed from collections and canceled. I do not owe money to Sirius Radio as the account has been paid in full.

It is unfortunate that customers have to take this position after being a good Sirius Satellite Radio customer. I am requesting that someone, please contact Sirius Radio and make them accountable for their deceitful and deceptive business practices. I have included other complaints that are very similar to my experience with Sirius. Please contact me by email or phone to confirm receipt of my complaint. I am requesting for my account to be canceled and removed from collections with EOS CCA Collection Company.

When Sirius XM phones, if I don't answer they won't leave a message. If I do answer, they greet me with silence. When I contacted Sirius XM via the company's web site, they lied and said I wasn't in their system. When they finally admitted the truth, they told me I would have to put up with the harassing calls for several weeks until they bothered to update their system.

I also contacted Toyota and asked them to put a stop to this, since Toyota gave Sirius XM my contact information without my permission. At first, Toyota refused to do anything. Then when I began filing complaints about Toyota too, Toyota made a phone call to Sirius XM, merely letting them know I wanted to be removed from the call list. Toyota refuses to do anything more.

I received another bill, the beginning of July, so I called and spoke to a supervisor. He was very nice and he informed me that nothing had been taken care of, but he had successfully removed the debt and the account was now at zero balance and closed. Now almost two months later, we received a letter from a collections company saying we owed the amount and then some for late charges! I had to pay the amount before anyone would help me. I asked to speak to an American or someone who spoke American English and they told me that they could not transfer me. I recorded a conversation that I had with a very rude CSR. Now that I paid the amount, they said that they are unable to refund my money because the account has been closed! What can I do?

When I went to turn on my new radio and link it with my account, I was told that this new radio was not a Sirius radio. It was only an XM radio. It was marked SiriusXM because that's the name of the company. There was nothing stating on the packaging that this radio could only be used as an XM radio. Therefore, when I went to connect my active Sirius account to my new radio, I was told that this new radio was exclusively XM and could not be linked with my account, therefore I would have to pay to start a new account and would not have access to my Sirius channels that I have been paying for the last 10 or so years.

If I wanted access to these channels, I would have to pay $50 more per year than what I was already paying. This is supposed to be the same company! This is false advertising! I just spent almost two hours on the phone with SiriusXM customer service trying to clear this situation up. After almost two hours, the supervisor gave me a discount but I still had to pay for a new activation. This discount is only good for my year subscription. After a year, because XM radio isn't the same as Sirius (even though it's the same company), I am not able to have the same service as Sirius for the same price. I will have to pay more for my XM radio's subscription.

This is crazy. I would never have purchased and installed this radio into my vehicle had the radio not advertised that is was SiriusXM compatible. When I had to cancel my original Sirius subscription to have my new XM subscription turned on, I was told from another customer service operator that this mix-up happens frequently and sometimes they are forced to give discounts for the XM subscription. But I had to fight for my discount. It was not freely offered to me because of this common confusion, which is the result of poor marketing and poor education of the sales staff at the retail stores.

Sirius is claiming that I owe them for three years because I agreed to an automatic renewal for three years unless I cancel. Their procedure prevents you from cancelling.

I asked to speak to a supervisor and another person answered, identifying himself as Zack ** (unlikely his real name) with employee number 84931. He told me how they could take me off this list. His best response was to remind me the call was being recorded with my name and phone number as if threatening me due to my language at least that's my take on his comment. I suggested that was good, then they should play it over and over again until they can understand I do not want them call me.

I called yesterday and a representative said that he can cancel if I took the service free for 30 days but then call and cancel the service, well you will never receive a notice and the same thing happens.

He even wanted me to take the 60 days service and they will cancel if I did not want it. I told him that this was the second time I've called to cancel. Why do I have to call again? Don't take XM Radio!

They keep saying I renewed my contract, which never occurred, and I didn’t pay two hundred dollars for four months of service. I don’t think anyone else would. They are liars and pull scams on people for money. Charge you when they get ready and change your contract, without you knowing, to get money.

Something needs to be done with this radio company. Running scams on people for money, that don’t even exist, to customers and not owed to them. They really suck. Don’t get involved with XM radio.

Join the voice: http://www.iwantmyradio1.com

The issue I have are on clear line of sight with the sky; there are no obstructions, there is a reception problem in the XM portion of the radio. They have changed out the antenna and cables to no avail. I have talked to Martin at 866-790-5700 extension 42467 at the GM customer assistance line. I have a case number with him of 71-**, and have called him multiple times which is going nowhere. Please, give me guidance on how GM will make this radio operational in the XM mode. I am running out of places to go to get help.

Nobody would escalate. I was put on hold for thirty minutes. I demanded the corporate office, and I was given a phone number that only said that, "The receptionist mailbox is full, please try again." Now I have three days before my paycheck, no gas, and I live 45 miles away from work. Never again will I pay a cent for their services. I am going to save up to have that radio removed from my car, and a regular radio put in.

When it came time to renew, I chose not to, but was pressured by the sales personnel. I gave them a second a chance, but in the end, that ended up being a negative experience too. When I contacted them they treated me poorly, and I just thought I should share this with my friends, family and anyone on the Internet contemplating the service.I hope that if you're a customer you fair better, but if you're not and contemplating it, don't.

Hours on the phone speaking to several reps each time, repeating the same identifying information to each rep every time usually after 10-15 minute hold times between calls.

Great product....I love the music. But the service is abysmal......really bad. No idea what to do next. Don't want to cancel but no sense in paying for something that doesn't work.

Very disappointing.

On July 9, 2011 I bought a new vehicle that came with one year free service. I called Sirius to have them put my Active/Paying account on hold for the full year of free service and I was told by a customer service representative that it would happen. Then on July 27, I received a welcome package from Sirius with an update CD for my navigation and satellite. I called again to make sure that the active account was still on hold or if it's the free account running. Again, the representative said yes.

On August 3,2011, I was charged my quarterly Sirius bill. I called and spoke to a customer service representative that couldn't even speak English properly nor could they provide "customer service". The phone call lasted one and a half hour with me cancelling the active account and having them reimburse the quarterly payment so that they wouldn't get confused. Then I called on August 9 to check the status of the reimbursement and I was told that it was filed only on August 8 and that it would take 5-7 days to reflect in my account. All of this was done by a Sirius customer service agent based in the Philippines. All the representatives were not speaking clearly and they cannot easily understand. I think they are not professionally educated.

I am totally disgusted that the company has to employ people outside of the United States when so many people in this country need jobs.

On May 9, 2011, I called and told XM that my service should have been canceled. They said they would take care of it immediately and disregard any statements. Another month goes by and it is still not disconnected and this time my husband called and it was finally shut off. We have talked and mailed correspondence to XM reps over and over again and they continue to bill us for the time it took them to disconnect my radio and we do not feel like we owe it. We did our part and should not have to pay for their failure to respond to our wishes.

Today, we get a collection letter. My husband was on the phone for probably an hour with various reps at XM and to no avail.

Who can we contact regarding this harrassment by XM for payment when they were told over and over again to cancel our radio? We have always paid our bills and our excellent credit rating is proof of that. To think they would send our account for collection for something that was their oversight is blatantly wrong. I am so glad they did not have our current credit card information.

Any assistance you can give us will be greatly appreciated.

I called and asked why they would need a credit card for an account that was requested terminated. I was told that the account had not been cancelled and they would now cancel the account but that I owed $16.23 for the time since the renewal date. I forwarded a copy of the automated response to my termination request to Listener Care through the website and asked that my account be cleared.

I received an e-mail tonight (August 5) saying that terminations cannot be handled through their website and that I should call Listener Care. That if I don't pay the $16.23 then I will be turned over to collection.

I finally caught up with Sirius customer care this morning and informed them of my situation. They claimed that my service was not interrupted until July and that the bills I am now receiving are for the service from May through July. I tried to explain to them that I have not had service since May and should not be charged for a service I did not have. David argued with me and basically said that his computer showed my service was deactivated in July and if I do not pay the bill, he will send me to collections.

I thought there would be a credit balance for the difference at least. Now I have been charged twice. The tone of voice of the people I talk to is not very nice and most of them can hardly speak English. Don't we live in America?!! On one occasion I pleaded to speak to someone that spoke English and she wouldn't do it!! I have been hung up on, yelled at, talked down to like I don't know what I am talking about. I have all my paperwork and a papertrail for all the charges. Please help - either put them out of business or make them change their ways!!!

1) Since I've switched over to the "lifetime" membership in 2007, they "lost" record of my previous loyalty. When dealing with customer service, they treat me as if I'm a liar, and I just started in 2007.

2) All calls are routed through off-shore call centers. Customer support is very difficult to understand.

3) In June of 2011, I rented a car for a long road trip, making sure it was Sirius/XM ready. When I called to transfer my service temporarily to the rental car receiver, I was told it would be a $15 fee. This is a terrible policy, since it only requires the click of a button to transfer the service. It's not like labor has to be paid, or technology expenditures are required, to make this temporary transfer of service. They just want to juice $15 out of you. But it gets worse, much worse:

4) When the representative found out I was a lifetime member, she informed me that the cost to change radios was $75, and there are a maximum of three changes allowed. So after paying $75 (worth about nine months of regular service!), if you change three times, you're stuck with whatever car you last put it in. Can you believe that? Who goes through with only three cars in their lifetime?!

5) These must be new policies, because I switched my radio before and was never charged. Furthermore, they were never explained to me when they sold me on a $400 "lifetime" subscription. To now tell me that it's going to cost $75 ($50 more than regular customers) to change over, and that there is a three radio change limit, AND to not have EVER sent me any literature or contract explaining this, have to be illegal.

If I'm not mistaken, cable companies got slammed in court for doing this with free movie packages for so many months. Then, if you do not call to cancel them, they automatically bill you.

I'm positive this is illegal under Canadian laws.

I called back and asked what country they were in and was told the Philippines. I asked for a transfer to the USA, so I could speak to an American. I was asked why I wanted to speak to an American, and I advised the customer service representative of issues with language. I was told that she could not transfer me. They do not have the means necessary to transfer my call to the USA. At this moment, I don't know if my service is disconnected or not. It appears I was duped by Sirius, or that the customer department has no idea as to how to provide customer service.

In my case, I sent them a dispute letter via certified mail and a few days later I received a letter from them stating they had closed the account. You can find example debt dispute letters online.

The way Sirius XM is running their business is unethical and I will never do business with them again.

Hope this helps.

I believe that they are committing fraud by automatically charging a credit card after a prepaid agreement ends without the true consent of the customer. And also by not contacting the customer where the credit card expired prior to the end of the agreement and also by not contacting me to rectify the credit card issue and giving me the opportunity to cancel the service a second time, since I only purchased the service for 2 years.

The company markets itself as "Sirius/XM" and the radio I purchased is clearly labeled "Sirius/XM" (Not Sirius or XM). The separate account I was forced to create for the second radio is accessed through the exact same website "www.siriusxm.com". Sirius/XM even sells a different radio compatible with both signals. (begs the question, is it eligible for the multi-radio discount if one has either an existing Sirius or XM account?)

Given that Sirius and XM merged three years ago, a reasonable person can conclude that Sirius/XM engages in willful deception with the goal of baiting customers with the promise of a "Multi-radio" discount, only to deny access to that reduced rate to individuals who happened to purchase a "Sirius/XM" radio on other than the base technology of the radio already owned. The argument that differences between XM versus Sirius radio technology require separate billing is undermined by the fact that Sirius/XM has merged its programming, merged its rates, markets itself as "Sirius/XM" and labels its products as "Sirius/XM" (including the radio I purchased).

Although I was able to secure a one-time discount when I was forced to open a second "Sirius/XM" account for my new radio, I was told that subsequent annual billing will be at the full rate. The full rate is $12.95 per month, the multi-radio rate is $8.99 per month. Therefore, the damage to me (and each subscriber snagged by this bait) is $4.94 per month or $59.28 per year.

I am frustrated because I have been trying to cancel now for the last few months and have not accomplished cancellation because of rude representatives, either hanging up or losing connection. It's ridiculously frustrating and as of this day, June 29th 2011, I have not resolved the cancellation. They are charging me service I no longer want and I am not able to get this done. I need recommendations. Please help! This is causing me mental frustration and wasted energy to resolve issue of cancellation.

There is no online method to cancel a subscription. When I call, I am put on hold for long periods of time (20 minutes to one hour), and then talk to a person who says they will cancel my subscription but then I get put on hold again when they have to "confirm" with a supervisor. This 2nd hold period goes forever, i.e. they never come back. I have been on hold for more than an hour and then the phone gets disconnected. I have even changed my credit card number to try to cancel the subscription but the bills still keep coming to my AMX card, even with a new number. AMX says that the only way I can cancel it is to completely stop using AMX. I am furious.

Have been billed for 3 radios that are not in use for more than a year and a half. Costs are in the several hundreds of dollars. Plus lost time and aggravation and changing credit card number as well.

I do not want to be forced into an automatic renewal situation and have to remember one year later on the renewal date to call and cancel. There is no possible way to remember the dates to my kids’ cars, my car, my husband’s car, work cars, etc. This should be illegal! I can’t believe this is not being regulated. If you want satellite radio, this is your is Sirius XM.

Would this not be considered a monopoly? My husband and I own seven businesses and I personally do all the accounting and run the front office (thanks to the recession). This ordeal has taken approximately 2 1/2 hours out of my work day today. Meanwhile, my office phone is ringing off the hook and I am unable to answer and run my business because I am on the phone with a robot that keeps asking if I am ready to settle my account. Who knows the damages to my company not being able to answer my office phone?

I was put on hold. On occasion, the listener service rep would come back online and try to encourage me to give up by saying the supervisor was going to tell me the same thing ($2.99/month.) I was determined to stay on the line and wait to speak with a supervisor but I was left on hold so long that I finally had to hang up. I'm sure that was their strategy all along. What a rip-off. After agreeing to a 3-year contract for my 3 XM radios, XM is trying to squeeze an extra $36.00/year out of me for a service that has always been free. And, now I don't even have the option of switching to another satellite radio service since there is only one.

I was also told my renewal for the year subscription would be $98.99. I agreed to both and when I was charged, I noticed that the renewal fee was higher and the Father's Day special I received was not a vehicle kit and in-home unit as advertised. For the renewal fee, I was charged a $15 activation fee for the new radio unit that was never told to me. They are also now charging me for multiple units even though I was replacing a damaged unit.

When I called customer service to state my concerns, they told me they would not waive the $15 fee and my only option with the radio unit was that I could return it, if I wasn't happy. I am shocked that they would treat a customer in this manner and would be so dishonest in their practices.

She informed me that Sirius continued charging until I called and canceled. She could not explain how the account was reactivated and simply said I should pay the bill or be referred for collections. I again offered to pay the $4.00 and told her if this was not acceptable, send the account to collections and we'd fight it out from there. I then asked to speak with her supervisor and was told it was Sunday, they were short staffed and she was the boss. I requested her manager's name and phone number and she declined to give it to me instead referring me to Sirius.com to lodge a complaint.

My credit score could be damaged by this unjustified charge by XM and their collection agency- EOS CCA.

I was told that they would give me credit of $8.99 for a free month service. Are you kidding me? I paid for 3 months service and I didn't get, and you want to tell me you are giving me $8.99 for a free month? Really? Are you insulting my intelligence? I then ask to speak to her supervisor and I am told it will be a long wait which I reply I am willing to wait. He comes on the line and apologizes, and wants to fluff things up and be the good guy. He tells me at this point, he is issuing the credits. But my husband is so upset that he says, "Just cancel them." We have two accounts with a total of 3 radios and he tells me that he must get me to the cancellation department.

All of a sudden, I am speaking to someone in the United States but by this time, I am so upset that I don't even comprehend what she is offering. I am beyond mad. Long story short, I cancelled both accounts today and feel that no one really cared because I still didn't get the amount that I was overcharged. If they were interested in doing the right thing, they would not have charged me for services not rendered. I don't think I am alone in my experience from this website.

On several occasions, I emailed and called to XM regarding my request to use this $1,371.99 toward a lifetime subscription for the above vehicles and receiver as well as to transfer to any future vehicles purchased or owned by us using the radio ID numbers. I was never called back by an XM customer service representative to follow-up on the numerous emails that I sent and copied below. When I called on several occasions, I was treated very rudely by the representative or put on hold for up to 30 minutes without being served or even never returned to by the representative. I requested on several occasions to speak to a customer service supervisor and was told by a representative named Max that I was threatening him. I stated I could not understand him and that if he could not help me to transfer me to his supervisor, he refused. I ended the call. I stand amazed that as a good, loyal, paying customer I have had all this to encounter.

While XM was non-responsive to my numerous attempts, I have become very stressed and dissatisfied that I have paid this much money during difficult economic times and been loyal yet not appreciated or treated as a customer should be treated over the course of six years. Since phone calls or recorded as well as emails, you have the documentation to review how I was treated. I am providing copies as well to prove my case. Specifically, I started checking online via Sirius XM Facebook and Google discussions boards and found that this particular issue had previously come to the company's attention and other customers had been treated better, their requests honored and they had not even been longtime customers but customers coming off a free trial period! It seems like there could be many thousands facing this issue.

Sirius XM had nearly 19.8 million subscribers as of September 30, which was up more than 1.3 million from the year before, according to operating results announced by the company. The company was on track to end 2010 with 20 million subscribers and who knows how many of those customers purchased lifetime radio service from XM. One likely reason that the issue is emerging now, based on what others have told me, is that XM's subscriber information system was just "migrated" to the Sirius system late last year. Under the Sirius system, multiple plans purchased by one subscriber must have the same start and end dates. This means the company needs to develop a "fix" for people who have paid more than a lifetime subscription but do not have this plan of service.

Again, my request is that my three radio ID accounts become lifetime subscriptions transfer to future vehicles owned by Eddie and me and our radio receiver as well. I further request due to overage I have paid that I am refunded the amount in excess of $399 that had I received the lifetime subscription for these accounts. This will not decrease the suffering I have endured in my attempts to contact XM but it will prove to me that XM cares about loyal customers. I have been a Mystery Shopper for several companies before and I must share that XM would have failed miserably. You have an opportunity to regain my trust as a loyal customer by honoring this request and doing what is right regarding these accounts and issues. I know this is possible as I have documentation from Sirius Facebook and discussion forums where this has already been done for other customers making this request. If you have questions or need to contact me, please feel free to call me at **Thank you.

When I spoke with Ashley today, she told me that she can only refund me $47.34. There were 3 charges made on my account. $75.73, $89.59, $86.09 which equals $251.41. I asked her if "that was fair" and she said nothing. On the call I made in August of 2010, I was on hold for over an hour. Again, Ashley did note receiving the call for cancellation. Ashley sent the request for a full refund to another department. Ashley also said, "they will say the same thing. We can't go back more than 30 days." I, in turn, told her that the request was made back in August of 2010, no response from Ashley.

A $47 refund for $251 worth of charges is not good business nor anywhere near fair treatment of a customer. I'm a school teacher who has been furloughed several times in the last year. There is no way Sirius XM should be able to take money for services that were not used.

Lack of service and knowledge of "customer service" technicians. Poor service and they will not fix the problem.

I called back and asked to immediately be transferred to a supervisor, which I was, after a lengthy hold time. This supervisor's name was "Alex" - at least, that's what I was told. She claimed that our refund was mailed on March 24, the same date everyone else had said the check was cut. Since we haven't received it, I requested that they cancel the first check and re-issue a new one. Alex told me our refund issue would be sent to the "Escalation Department. " where it would take another 7-10 days for someone to look into it and contact us. When I said I didn't want to wait, that I wanted to speak to someone now, she claimed there was no one else. When I asked to speak to whoever was above her, she told me the only person above her is "Jesus Christ. " I could not make this up if I wanted to. It was that ridiculous. When I then told her I thought it was horrible that she would speak to a customer like that, and that I would be reporting her on the link for feedback on the Sirius site, she informed me that she would not be processing our request and hung up on me. I am shocked and disgusted with the treatment we've received from Sirius.

Long story short, I was transferred again and another 15 minute wait. When the person finally answered, they started to give me the song and dance about no special pricing and I interrupted that, telling her to just cancel the account. Well, they just disconnected again! Now, as you can imagine, I'm pissed. I called back and gave the guy the short version and told him that I wanted to speak to the supervisor. He immediately told me that the supervisor wasn't available and said he'd transfer me. Now, I'm back on the 15 minute wait game.

During that time, I decided to take another approach. When they finally answered, I calmly told them that I sold the car with the radio in it and to just cancel the service immediately. They tried the "do you have another car or a new car with XM in it" line, etc. I told him no and to just cancel the service. Finally, he said it was done. I have a confirmation number and sure do hope it was cancelled.

XM service is, at best, a joke! They will do anything to keep the account -- well almost. Certainly depending on who you get, you might get a better deal or just get hung up on. I found it interesting that every time I was transferred, the wait time was pretty much about the same. Does XM service have an annoying wait to discourage customers calling? It might just be.

So now, I'm without XM radio. I'm not happy about it but I refuse to deal with a company like that.

Months later we received a bill for around $645.00! Calling and going through extensive transfers around ended us with a Manager who apologized, and then said we should just enjoy the service for free for another several months. We then called again attempting to cancel and my wife this time agreed to continue until May for "no additional fees", and then we could cancel if we really wanted to.

Well, now I received multiple bills which I ignored because we're going to cancel, anyway. However, when we called, we were informed that our account is "frozen" and that even if we wanted to cancel, we must pay the $35 or whatever. Oh, and they wanted my credit card info, which I refused. Then, they said we would have to call back again to cancel after they received our check! This company is just unbelievable. Their Reps are trained not to allow cancellations and to do everything possible to stop it.

They should be investigated for unfair trade and deceptive practices and then fined.

I got a collection notice from a 3rd party. I called XM and acted like an idiot and got nowhere, naturally (duh). I learned that it is the customer's responsibility to cancel. All the responsibility was put on me. Per XM (Ann), "It wouldn't be fair or reasonable to the customer or to the company to just stop the service."

Fair. Reasonable. Hmm. Surely, I am not the first who has failed to cancel, and I certainly won't be the last. It took XM less than 40 days to send my account to collections after they shut off the service and they did not try to contact me. No email, no phone call, and no bright-colored envelope. Reasonable goes two ways, especially since failure to pay on a pay-in-advance service results in collections. It would be reasonable to contact customer shortly after missed payment to see what the issue might be.

This reminds me of Blockbuster and its unfair late-return policy.

I was assured that my only cost would be the cost of the new radio. Fast forward, two days and I pulled up my bank account. There are 3 charges from Sirius $29.81 for the new radio, $48.02 for the 3 months subscription which was supposed to be $21.00 plus tax and not charged until I called in to activate, and finally a $20.70 charge for my current bill that was not authorized. We never discussed this and this bill isn't due to be paid for another 2 weeks. I'm livid! I've already called to have them cancel my additional subscription and I will be sending back the new radio once I receive it. I'm currently searching for contact information to write their CEO.

Last Saturday, May 14th 2011, I received a bill in the mail for $448.81 with a due date of May 7th 2011. It showed a previous balance of $46.81 and an invoice fee of $2.00. Having not received a previous bill from XM, I immediately phoned their "Listener Care" center. I was on the phone with them for over 40 minutes, with two different people. One told me that our subscription ended on April 7th 2011 and that the bill in my hand (which had no dates of service; no information at all about the balance due was for three years service at $12.46 a month. I told him to cancel the service immediately. He told me that we would have to pay for one month of service since the subscription ended a month ago.

I told him that we never received a previous bill, and I wanted to know what one month of service would be. He told me $43 for royalty fees. I told him that I was not paying $43 for one month of service. He told me that he was putting us on a month to month subscription. I told him numerous times to shut down the service immediately. He kept insisting on a one month service. I told him that he could try to send me a bill for $43 and I would be happy to send it along to the Attorney General's Office for consumer affairs. I was not paying it.

He then transferred me to another person, who agreed to cancel the service, then told me that I had it all wrong. The one month subscription was $32 a month. I told him that I was not paying it and had told his co-worker to cancel the service immediately. He tried to talk me into keeping the service, stating that I knew I really liked it but I insisted in having them cancel the service. At this point, I was about to blow up. He finally agreed to cancel it effective on that date, May 14th. I asked him how much the bill was going to be that they were sending me and he told me that he was waiving the billing. I asked for a confirmation number and he stated that they do not give confirmation numbers. I asked for his name and employee ID and he gave me "Ian" employee ID **.

Today, I got a bill in the mail from the same clowns for $21.02, showing a previous balance of $32.13 and a credit for cancellation of $11.11. I am not paying this bill either. And yes, they do appear to have filed a late payment with it credit reporting agency. I am an attorney and I am going to file a complaint with every consumer affairs agency I can find.

When I called the "customer care" line and plugged in my phone number, the response was, "There are multiple accounts associated with this number." When I finally got through to another representative, she told me that one account had no services associated with it and that one of the additional charges was for the three month subscription to get the discount. She could not find what the other charge was for. I called my credit card company and cancelled the charges and the card.

I contacted Sirius. Like everyone else, I was left on hold for an inordinate amount of time. After explaining everything to the first rep, I was transferred to a second. It took 30 minutes on hold to get connected. The second rep transferred me to a third. It was another 30 minutes on hold. After I explained the situation again, that rep put me on hold for another 20 minutes. He came back on the line, explained the course of action, and attempted to make notes in the account while I was still on the line. He then got back on the line and told me the computers went down and I'd have to call back, in other words, go through the whole thing again. When a class-action lawsuit is initiated against Sirius, please call me for participation. I am extremely disturbed by the other accounts, which are strangely similar to mine, leading me to believe that this is a deliberate act on Sirius/XM's part. These acts are criminal and must be stopped.

Finally I reached a cancellation representative and told him I wanted to cancel. As soon as I gave him my phone number the line went dead. On the final call I demanded a supervisor, Jessica ** answered but said she was in charge of activations only and was the top and only supervisor. In a rude voice she said "as I've told you 3 times I can only transfer you back to the cancellation department".

I also went online and set up password with Sirius XM so that I could manage my account but only to find out that there are only two choices - either activate or renew but no cancellation choice. Now I have messed with this for well over 1 1/2 hrs. Who can tell me how to cancel? Don't ever subscribe to Sirius XM even for free trial. Life is too short - just use an AM/FM radio.

I'm angry that this company will try to charge for renewal when I've made every attempt to cancel this account. This company should not hijack my time or my money.

The customer service representative explained to me that Sirius XM Radio Inc. automatically renewed the service. The representative explained that the policy was on their website and also in their billing statement. After talking to the XM radio representative I looked at the original billing statement and in the fine print on the back of the statement there was a clause that explains the policy. I think this is very misleading to the general public. In my opinion when a person does not send in money to renewal a service, common sense would tell the company that you did not want to renew that service. To hide a clause on the back of the billing statement in fine print is just plain wrong.

Yesterday (5/10/11), I received a bill for $129.56. I called their Listener Care Center, and I was informed that indeed it was my bill. I informed the person I was talking to that I had already cancelled my service when I made my original complaint, and I was told by that person that my account balance was zero. I was informed by this custom service representative that it was not the case. I asked to speak to a supervisor, and after talking to three supervisors over an hour and a half of being placed on hold, I was told that they would clear my account and again my balance is zero? I hope this person was telling the truth. I think the whole XM radio business practices are deceptive and misleading. Their trade policy should be challenged.

I will never do business with this company again and will spread the word of all the issues that I have noted from this site. I think that is just wrong for a company to stop your service and continue billing you when you didn't specifically call or notify them that you no longer want their services, regardless if that is what is "stated" in their "terms of agreement". If someone stops paying their bill in advance and is not provided the XM Radio service, why is the company allowed to charge for a service it is not providing? Not only is it unjust, unscrupulous, it is just bad manners.

I don't remember how many times they called and tried to get me to signup again for their service without ever mentioning that they had a $45 balance on my account. Not one time was I ever notified by mail, email or phone that I had an account balance of $44.45 until I received the notice from the "collection" agency, EOS CCA. I wish I had more information to post about this, I think my account expired around November or December of last year (2010), and I only now receive this notice of arrears in May 9, 2011. I mailed the check to the "collection" agency today. I hope this is the end of it.Lesson learned.

Similar to many of the other victims I've read about here, the problems started when I bought a new car with 6 months of free service. When I called as a courtesy to let them know I had sold the previous car and discussing with them my 6 months of free service including their traffic feature, they made changes to my account that disconnected the traffic and charged me for a 2-year renewal. I've been trying for 5 days to fix this now.

During this time, I assumed that since I did not renew my subscription with XM that the service would be canceled. I was wrong. They not only renewed it, they also renewed it at a higher rate. Then, after three months, they sent me to collections. I never received a written notice at any time. My previous yearly subscription was renewed over the phone, after which I was sent a written agreement that stated certain details on the back concerning the "automatic renewal." I never agreed to those terms at any time, and this seems to be a premeditated and unethical practice that XM engages in to extort customers into continuing service. Next stop, Attorney General's office.

I explained to customer service that I was a good customer and had 3 radio accounts. They had the nerve to try and sell me extras that would have ballooned the cost to $5 more per month. The customer service agent said hold on the line and I will connect you with our customer complaint department. After 10 seconds all I heard was dial tone. I filed a written complaint on their website and they sent me a computer generated response letter to my complaint that was so general that it could have been to any question asked. Now I know they really don't care in the least about customers like me who have been with them from the beginning. Why should they when they have a monopoly?

I am concerned about the potential impact on my credit report. I told XMRadio several months ago that I have no interest in renewing and contacted EOS CCA regarding this collection. They said they can't do anything about it because they are hired by their client XMRadio.

Boy, I was wrong! The customer service woman assisting me was lovely. But did explain to me that Sirius lifetime subscriptions ($400.00) could not be transferred to a XM Radio vehicle. I could not believe this, I asked this makes no sense. They won't even refund part of my original purchase price? Nope! No refund. No Discount. No nothing. I escalated this to a manager and they also would not budge. This is absolutely a disgusting business practice by SiriusXM. When satellite radio needed my subscription to launch them, I was a valued customer. Now? I'm just another schmo who they wanna have pay again.

I will be boycotting SiriusXM and informing everyone I know that they should not deal with such an unscrupulous company. I asked the customer service agent if she thought I was right. She said, "your putting me in an awkward position but I think you can read between the lines". If the Customer Service agent thought I was right, that should tell you something. Do not patronize SiriusXM

After receiving the collection agency notice I tried to call them for several months but you can't get through. It's an endless loop of being on hold and being disconnected. I read the blogs about XM radio cancellation horror stories and concluded it was a scam. I also can't access my online account because my request to update my email address 2 years ago apparently never happened. Whatever communications they may have sent to me via email went to my old address.

Finally the collection agency called me at work (how did they get that number when they can't get my email right? ) "trying to collect a debt" (again, trying to sound scary). I talked to 5 people, was disconnected twice, and they basically called me a liar because they "had no record of me cancelling my account. " I even asked one floor manager, "So you're saying I lied, and did not ask to cancel my account?" His response, "Well how do we know you really cancelled it if we have no record?"

I admit, I caved. I paid the 1 month of unauthorized service plus a late fee. I called the collection agency back and made sure they had record of my payment. I asked if they were affiliated with any credit reporting agencies (I'll be damned if a $32 scam is going to affect my credit score), and they assured me they are not in contact with the credit agencies. I also made them promise me never to call, email, or send me anything in the mail, since I will never be using their service again.

Conclusion: XM customer service is non-existent, and it seems they will resort to ridiculous scare tactics and bullying just to get $32 the price to pay for no longer requesting their services. If I could tear the radio out of my car, I would.

Here is what transpired: We had two accounts. One corporate and one regular (the account was originally set up as a fleet account since it was a new vehicle). They could not merge the accounts. Although I gave my credit card for billing several times, they didn't have it, so that's why they canceled my account. The supervisor was able to re-establish our radio and Nav Traffic and was in the process of rectifying our billing. They wanted to bill us $38 and would establish a new account. During the process, the supervisor disconnected on me after being on the phone for over 2 hours. I called again, had to go through the whole story for the "nth" time. Finally, someone was able to assist me finalizing the account. They were willing to wave a $15 new account fee, but still wanted the past due (which they should have done from day-one). In short, the Sirius Radio channels are nice-to-have, but I sure don't need them here in the Seattle metro area. We get really good radio service on AM and FM channels. Where it comes in handy, is when you're taking a long trip. I really like the Nav Traffic service because it is very accurate and does make a difference when selecting a driving route.

What is really frustrating is the call center employees that don't speak very good English and read from scripts, acting like robots. They can't seem to handle issues outside their scripts. I've noticed many companies that I've dealt with over the years that had overseas call centers, have now brought them back to the United States. What a difference! What really irks me is that this is a monopoly and there isn't a choice in providers. Their fees are a bit high, but not out of line. With most new vehicles being equipped with radios capable of satellite features, you'd think the auto industry would not tolerate this horrible service provided by Sirius XM. Shame on them for outsourcing their call center. Shame on Corporate for not addressing the complaints. I'm sure they've seen the complaints. Maybe 60 Minutes should do a story on how a large American Company, with a monopoly, is doing or not doing business. Maybe President Obama's staff should look at how our companies are outsourcing American jobs.

I was put on hold for 5 minutes and got George the supervisor. Can you say useless? He advised me there was no record of my call last week and it is a non-refundable cost. Again, I find it odd that the young lady I spoke with today found my accounts. I will be disputing the bill and I encourage any other consumer who has used this trial period and been lied to to dispute their charges. I guess they need the $14.45 worse than I do. Someone has to pay Howard Stern's multimillion dollar contract. I'm wishing there was another satellite radio provider available. Unfortunately, Sirius owns the market for right now.

My wife noticed a hold in the account since Wednesday, 5 Jan 11, and that the hold wasn't in the bank account. I called Sirius costumer service again and they said that it's not the card in the system and it's supposed to take 5 to 7 days to reimburse the money to my account. I request to follow up because I was paying monthly and they are not supposed to take money from any account without authorization. Any questions, please call **. Thanks.

All of a sudden, the terrain signal on my radio disappeared. I called the service and they had me check several things with no change. I asked them what exactly does the terrain signal do? They didn't know what the terrain signal was. I asked to be switched to a technician that did know but they would not switch me. They said that my radio was defective and they will send a new one.

Once I got the new radio, I had the same problem. There was no terrain signal. I called the service again and still no one knows anything about the terrain signal and they offered to pay the postage for the returned new radio. They would send me a label to use for shipping. Three weeks later, nothing. I called and was told another three days. Five days later, I called again and was told that it was never sent to me because it wasn't allowed. So they promised to allow it and send it. Now, I'm going away and they are going to charge me for the new defective radio. I had to send it back by paying myself and calling them for a refund.

I paid the postage and called back. After thirty minutes on the phone with two people, I was told that I have to wait until they receive the radio and they will call me.

Honestly, I have never dealt with such inept people in a company in my life. There is more to this than I put here. If I gave all the details, this would be very long but I documented everything. If they choose to call me, I'd love to talk to them. By the way, I sent an official letter of complaint about their service and as of two weeks later, I have not received anything resembling a reply. The only financial loss is $9 for shipping but it's the principle of the bad service.

Once, after thirty minutes on hold while a Techie supposedly was fixing the problem, XM hung up on me. Another XM agent said he could not resolve the issue and try again in 24 hours. Days and days later, after increasingly testy email exchanges with XM customer service through another phone call, I was told that this was a computer problem that might be fixed by the end of the year. Good grief.

When I called about the online cancellation, they reinstated my account with a new I.D. and password, which meant that I had to change my computer settings. I found out later that they also charged my credit card for the new account, which I was never told that they would do. So when I called to get this cleared up, I had to speak to another person, who was clueless.

Finally, I was connected to a supervisor. I am so disappointed with the service from XM Radio. I had spent 30 minutes on the phone today, 15 minutes yesterday, 15 minutes on Monday, and another 30 minutes on my original call. I was going to cancel my portable subscription, which I pay for monthly until the supervisor told me that I would have to be transferred to another person to have my account cancelled. I had to hang up before I could cancel. It was the worst customer service I have ever received.

I was advised no credit would be given, keep the radio and don't bother us. I was billed for the radio, and a monthly fee for the service as well. I cannot speak with anyone. I contacted Mel, the CEO, his entire department via fax, email, and US mail--no response. I am out over $125 for this non-working table radio.

Why is this continually happening to innocent consumers? It's a disgrace.

What gives? Get this charge off my account please. Customer service is absolutely horrible--worst ever! Waiting for 15 to 20 minutes for an operator and then getting transferred to nowhere is most disturbing.

I have called numerous times since June trying to find out when I can have the (paid for) Sirius signal sent to my new XM radio. Last night I was told by a Sirius supervisor that it could take 5-10 years before they are completely merged! Yes, that's right - she said years. So presently, I'm paying for XM service ($45 every three months) while at the same time I have a lifetime subscription to Sirius. Meanwhile, the folks that bought the car that I traded in are receiving free Sirius, because I can't suspend my lifetime subscription to Sirius. I can only cancel it. By the way, Sirius' automated phone menu is terrible, just plain terrible.

According to Sirius, I now owe $36, but my bill says $31.75, so I sent that in 11/29/10. I even offered to split the difference but their line is, “Sorry we can't do anything for you.”

To make the long story short, I found 2 debits to my account less than 3 months apart recently. I called them and they said that they had been charging me since Aug. 2007. I do not reconcile my account, shame on me, but they have been charging me for 3 years for something I did not authorize or receive any service for what I was being charged, shame on them. Dealing with their reps is something lovely too. They were rude and reluctant to help or give up information. They did give me this web address. I was told I could email the company but it seems it's just a place to vent. I am reporting this as fraud with Wachovia, calling the Better Business Bureau, and telling everyone that will listen to stay away from Sirius radio.

When I was done transacting my business, the rep (Andrea) advised me that all I would need to do was to call them back. When I was in my car because they needed my radio to be turned on in order to update my subscription remotely. This seemed easy enough, but of course, it wasn't. When I called back from my car, I was told by another rep (no name) that they had no record of my phone call and did not bill my credit card but that for my inconvenience they would give me three free months of service. Great deal, right? Not so fast.

This morning, I checked my checking account balance online just to make sure that they didn't bill me. They did. Not for $20 but for $90. I immediately picked up the phone to straighten this out. After speaking to multiple reps that could not find any charges to my credit card and at least one person who couldn't even find my account at all (even though I provided my account # and ESN#), I was transferred to a man named Steve who I was promised would help me resolve this issue. Yea, right.

After more than 45 minutes on the phone, I still couldn't even get this man to admit that they had charged my credit card! In order to correct the issue, I would need to fax him an original paper copy of my bank statement to prove that I have been charged. Are you kidding me? Enough is enough. I finally became so frustrated that I hung up on Steve and headed out to my bank, where I disputed the charge and let the bank handle it. I wouldn't recommend Sirius Satellite Radio to anyone! They are an absolute nightmare to deal with and I believe are a dishonest and dangerous group of scammers!

11/12/10: Telephone Lister Care Representative requested a supervisor - got Marco who was an ineffective supervisor. I was told it would be 6-8 weeks before the refund would be sent out due to no credit card on the account. I'm livid in regards to how this issue has been handled. Unsatisfactory customer service! If the young lady who promised the different incentives to satisfy me and if she made a mistake by removing the credit card number prior to sending the refund request over to billing. Why wasn't I contacted? Current contact information is on file.

The bottom-line, I request the amount of $90.82 be placed in my account and/or a refund check be forward to me in a timely manner. Not 6 to 8 weeks from now. If this matter is not resolved in a timely manner, other means will be taken to resolve this issue. Again contact information: mobile number-** home number-**- mailing address: ** Winter Haven, FL 33881. I appreciate written confirmation this communication was received as well as clarification on how you plan to resolve this matter.Sabrina **, Disgruntle/Dissatisfied Customer.

This is the fourth time I have emailed you and no response. Please send me my refund of $185.69. Immediately as stated in your email, cancel my account and send my refund. Thank you for your help. You can thank your listener care reps, Julie, Ira, Pam for totally ignoring the problem caused by Sondy and also keeping me on hold for 15 minutes then disconnecting the call numerous times. Here is the original email I sent which you never even addressed, so cancel my account and send my refund of $185.69. Which I prepaid, here is the original email on Nov. 3, 2010, I switched my subscription to the XM for life , spoke to Sondy and she told me it would be 576.65 minus the 304.85 credit.

I still had prepaid on May 23, 2007. I agreed with the balance 271.64. 0n Nov. 3, 2010 and gave her an okay on my credit card. I was notified by XM that she made a mistake and the balance due would be higher due to her giving me the wrong credit that would be applied when I made the switch. I do not want to pay any more than the agreed amount of 271.64 as agreed on Nov. 3, 2010 based on information given to me by Sondy at XM if she made a genuine mistake.

I understand but I based my decision on wring info supplied to me by her, If you can't supply the service at the agreed price. Please return my account and service to the coverage I prepaid for back in May 23, 2007 which promptly paid in advance back then. I do not want to incur any charges for her mistakes, I called 4 times this week and your listener care people did not understand what to do.

Will be as it was and I will be good till May 22, 2012 as my agreement states on May 23, 2007, if you cannot live up to one of those agreements please cancel my agreement and I would like a refund immediately.

Thank you in advance for your help. Please do this asap as I don't want to pay for any other mistakes made by others. Cell number **, call me if you wish and please understand I would just like to get on with more important things in my life than my listening preferences when I am in my car two hours a week.