SiriusXM Satellite Radio Reviews

I am a sirius user i have a streamer gt and when i started up with sirius i read all the terms about them and there radios and think people realy should do the same on there side tells you about there renewal and there life time it's not good just for one radio it is good for the one you start with and three more also tells you about the cancel fee for the first year and monthly is nonrefundable also if you read about the radios they my need a fm adap and may have to be installed

I subscribed to XM in July 2007 and used the service until January when I decided it wasn't worth the money. So I didn't renew my subscription and I called to cancel. When I called I assumed they would have told me whatever charges may be do for the weeks I used after my old subscription before canceling. He said everything was fine and up to date and my service was canceled. Great!

I have been a customer since 04, I loved the radio and gave one to my mom, my husband and had a family plan. My husband never used it, so I cancelled, my moms never worked so I canceled last year. So as of may 17, my radio just stopped working.

i have one radio service with them. After a year or so i order one more radio with them for my wife car. They sent me three!!!! Was told by them to send back two of them for credit. I did so but still get get charge monthly for 4 radio. Should be two only.

i have one radio service with them. After a year or so i order one more radio with them for my wife car. They sent me three! Was told by them to send back two of them for credit. I did so but still get get charge monthly for 4 radio. Should be two only. Please help me! There keep taking money out of my bank account.

On 04/21/08 I cancelled my XM service. I had prepaid for 5 years and per their e-mail back to me I would receive a refund of $474.07 within 72 hours. On 05/01/08 I called because I still had not received my refund and was told it would be resubmitted. On 05/08/08 I called and spoke with a supervisor and was told it would be resubmitted and I would receive it within 72 hours. I still have not receive it. On 05/17/08 I sent another e-mail because I had not received my refund and received a reply back that it was being sent to the relevant dept. for further investigation.

I called on 4/20/08 to cancel my Sirrus account which would end on 5/12 or 5/15/08. I was told ok and given a confirmation number. I was viewing my credit card statement and noticed a $75 fee from Sirrus which I had not authorized. I called on 5/16/08 to inquire about the charge and was told that it was a cancellation fee for my 1 year service. I informed them that I was not told there would be a cancellation fee either on my renewal card or from the customer service representative who cancelled the service. I requested the charge be removed.

As I read through the list of complaints, I'm glad to see other people will spread the word on the scams that is being used by this company. With another unhappy consumer I will warn others about the tactics that this company is employing. One day after I recieved a letter from the collection company (NCO Financial System) I am still frustrated. Sirius put me into corner because I failed to cancel my subscription. After 2 years of service I decided not to renew my 2 subscriptions because the funds weren't available at that time. So when I received the bill in the mail I didn't respond to it thinking that at the end of my contract they would shut service off and that would be the end of it. Now in the past I would pay the entire bill for one year not late or month to month always being sure to be on time so I wouldn't lose service.

I sent a payment of $144.45 for the whole year and they kept charging me $23.74 then it went to $25.74 then it went to $27.74. I explained to her that I had paid for the whole year and why do they keep billing me. She give me some story about $2.00 fees and usage fees.

18 months ago I subscribed to XM Radio. I would be billed $38.85 quarterly. I recently noticed when looking at my visa bill that I was being billed twice from XM radio - once for the radio and another charge for XM online. That charge was $7.99. I looked back at my other Visa statements and found that they have been charging me for online radio for 18 months. I never authorized the xm online.

Sirius will not let you cancel service on the website account page. Instead they make you wait on hold for hours by phone trying to delay and discourage you.

On March 9, 2008 I spoke with a Sirius Representative to cancel my subscription due to poor service and my subscription was almost up. The representative indicated that the service problems I was receiving may be due to the receiver and the antenna. It was agreed upon that I would receive a new receiver and get four months free service to determine of there would be any more problems with service. Also, the representative assured me that at the end of the free service, if I wished to continue my subscription I would be given the option to pay monthly. I was also assured that money would not be withdrawn from my account until the service issues were cleared.

I received an XM radio for Christmas from my husband. I finally got around to setting it up in January and I chose to prepay one year of service via invoice format (I did not give them any credit card or bank information). I chose to prepay the year because of the purported savings when opposed to monthly billing. Well, I had my radio turned on in January, received the bill and remitted payment. I recently received another invoice bill for $28.13.

I purchased an XM radio for both my mom and husband for Christmas in 2006 and signed them both up for a 1 year subscription prepaid on my credit card to which I never did get a break for paying for 2 radios on the family plan! As the year came to an end we decided not to resubscribe to the radio and they disconnected our radio.

Sirius radio has alot of people being ripped off by both the radio service and there counter part NCO Finanical. The scams have taken place either by continuing to charge credit cards without autorization or the say you did not cancel by calling them and discontinuing the service after they sent an email saying you owed them for your service, but you never get anywhere because they keep using fraudulant pratices and deceptive messures to keep charging you money.

I've been an XM Radio customer since 2003. At one point, I had radios in simultaneous service and I currently have their family plan. Service has generally been fine. The times I've called in the past to activate or modify my service have been handled well - until my most recent call. I discovered today that XM had charged my expired VISA card $179 (in essence, without my approval).

I purchased a new vehicle with XM Radio on a 3-month free trial. During the trial period, I decided to sign up for an additional 3 months of XM radio service. However, when the trial period end date arrived, the XM receiver went into preview mode and I no longer had access to their satellite programming. Interestingly, there was no interruption to their online, web-based streaming service through my account. I followed the web site instructions to send a refresh signal to the radio. Several attempts to refresh the radio did not work. Next, I used the XM phone menu system to refresh the radio. I made sure to follow their instructions exactly. No luck. The radio remained in preview mode.

I bought a new car in May of 2007 that came with XM radio. When the 3 month free subscription ended I called to extend my service. At the same time I had my husband XM radio reactivated because he had been deployed and we deactivated his radio while he was gone. The XM rep told me that if I got a 3 yr plan it would be discounted and since we had 2 cars on the plan my husband's service would also be discounted, and so I signed up for a 3 yr plan on the new truck and a 1 yr plan on my husbands car. The rep said I owed $271, I gave my credit card info and paid for the service.

Received a Sirius radio as a gift. No problems, great radio. I liked it so much I got one for the wife. Sirius had a rebate deal going on. I buy a radio, pay for a full year and I get back $120 after sending in proof of purchase and all that good stuff, there even a website so as to check the status of the rebate. Sounds decent, no pun intended, great programming, I went for it.

I recently purchased a used Chevy Truck that has the XM Radio built in. I have a Sirius Account since I am a Truck Driver but still waiting for the companies to merge I signed up for XM to use in my pickup. The total startup was $14.95 and then $12.95 a month. A few days later a charge for $398.98 comes out of my account.

During November of 2007, I purchased an XM radio and a three month subscription to XM Satellite Service using a prepaid service card from Best Buy. At the time I activated my account, I specified that it was a three month trial only as I had heard rumor the radio didn't work well.

They without my knowledge or authorization withdrew subscription funds from one of my bank accounts. They claimed they had authorization from, which I explained that I would not have done this, because I don't give this type of authorization to automatically debit my account. Apparently they kept my payment information without my knowledge the last time I paid the on the account and reused it when the subscription was coming due.

their website is the most user unfriendly, archaic, useless piece of crap ever...xm's website sucks!

I had recieved a sirius radio as a gift for christmas. It came with 30 days free use. When I called to activate the service they hooked me up to a lifetime subscription with out giving me the details. I used service for 30 days and never maid any additional payments on it as I thought my service was over. I have tried to call to have it settled but a manager will not accept my phone calls.

The company charged my credit card for a year after my promotion period ended without my consent. I checked my account one day and saw the unauthorized charge which luckily didn't result in bounced checks to my bank account. I have made NUMEROUS calls and sent just as many e-mails. They keep telling me that my refund is pending. This ordeal has gone on for close to a month and a half. I agreed to sign on for 3 months at a time but after reading all of these other stories, I should have just cancelled my service all together. The service is just not worth the underhanded way they do business. I will make my next complaint with the B.B.B. They will have to answer for all of this sooner or later.

Bought radio from Radio Shack. Sirius had a 30-day no worry guarantee where they would take returned product, if activated and refund all h/w and and service fees if canceled in 30-days or less. Refund in 8-10 weeks. Did all of the above, took 12 weeks to get incorrect refund.

I signed up for XM during a 3 month free promotion in December, 07. The service was for a my car which has a factory installed radio with XM built in. I was told by the guy on the phone that since my radio is factory installed, I have to buy 3 months to get the 3 free months. This way, I would get 6 months of XM at the 3 month cost. I was told the total with activation would be $53.84 for the total of 6 months, which I put on my credit card. Now, 3 months later I got a notice saying that my account currently has a past due balance! I called and asked why my account is showing overdue when I have only had the service for 3 months? (The person who answered was Natalie) I was supposed to get a total of 6 months with the 3 paid months + the 3 free months. Natalie told me to hold on and when she returned, she told me that I am not eligible for the promotion, because the radio was factory installed. I explained that I went through this when I signed up, and how the guy told me that if I buy 3 months, then I can have the 3 month free trial. Natalie had me hold a few more times while she checked. After 15 minutes of explaining, she refused to honor the terms that I had agreed to when I became an XM customer! What kind of company does business this way? Buyers beware, I looked up XM in the BBB website and found that they have an unsatisfactory rating. What a shocker that is!

I bought an Acura 3 months ago and was told that I will have 3 months of free trial. 3 months later, I got a bill in the mail for $16.97. I called XM to see how this can happen, but the reps. keep insisting that I signed up over the phone with XM. Obviously, they have a telemarketing team that is commiting fraud. I never authorized any subscription with XM. It is very upseting to get a bill, and to have someone insisting that you did something that you've never done.

I called XM Radio to activate and additional radio we have in one of our cars and he told me they had a promotional thing going on where I could get a radio for 5.99. He said I would pay no activation charges and no shipping charges. He also said the first 3 months of service were free and after that if I wanted to activate the radio it would cost 6.99 a month. I agreed to the 5.99 and when I got home and checked my email I had and invoice for 54.38. I checked my bank account and that amount had been drafted out. I called XM and they told me there was nothing they could do since the product had already been shipped. I dont know how they are getting away with that. It is Fraud. They are stealing money without it being authorized. I called my bank and will be filing charges on that end. I will never do business with XM again!!!!!

Tom was the rudest person I have ever has the misspleasure of dealing with at a customer service number. He was so nasty and rude - I had placed an order for an xm radio online and it didn't say anything about not being able to return orders or that I would not get a rebate. I submitted the order and then it popped up a large box saying to keep in mind orders are not returnable and that the rebate does not apply to my order. First, I bought the crazy thing on the basis that I would get a rebate.

I purchased a Ford with a Sirius Sat Radio Two Years ago, when the free subscription ended, I renewed. About 6 months ago I purchased another Ford for my wife with a Sirus Sat Radio, her subscription ended this week. On the web site they state that a second subscription can be added for 6.99/month which I'd was happy to do. When I called to do so, I was told I would have to pay FULL price for my wife's radio- because its an OEM radio. Basically- I would have to pay for two full subscriptions for two radio's that can only be used in the vehicles because I chose Factory Installed OEM units!- Totally unexceptable to me. Talked to a supervisor who restated the above and who also said after 1 year I could get the 6.99/month price but not now! This is just nuts... I'm complaining to everyone and everywhere I can think of about this and make others aware of this problem.

I purchased a Sirius satellite radio for home use for my husband for Christmas 2007 along with a $75 gift card. After spending an afternoon setting this up and trying to get decent reception we recognized it was not going to work for us in the home office where we intended to use it, the reception was too poor. In the set-up process, in order to test reception, we had to subscribe. Not anticipating any problems, we used the $75 gift card and paid another $136 for a one year subscription. After about 1.5 hours we decided we would be taking the radio back and called to cancel the service right after set-up as it didn't work and we were not satisfied. We were told we would receive a full refund except for the $75 gift card which was non-refundable. The Sirius employee suggested we use the card to pay for a subscription for internet access to Sirius. We agreed.

I am writing you in the hopes of resolving the dispute concerning my Sirius account. Recently I received a bill from NCO Financial Systems for an unpaid balance due for Sirius Satellite Services. Someone used my identity to fraudulently open up an account; I have never used the satellite radio service. Currently I am in a Catch 22 situation. I have contacted the collection agency and Sirius in hopes of resolving the issue. Each party refers me to the other and no one is interested in resolving the matter.

I had been automatically billed for service approx. 6 months after I had thought I had finally cut all ties to this company back around last January, having not used it or desired it and already been over-billed a year before. I had no idea that I had been charged again automatically until accidentally discovering that I still had service when getting my old gear ready to sell. They said I had called as recently as November (No Way) and from then on would be rebated but from that date, had not been reimbursed for balance owed as of February 25! They said I would be reimbursed in the 3-5 business days window.

Been a subscriber to XM radio for 3 years. Annual renewal date is April 2008. I contacted XM radio in February 2008 to cancel my subscription and account. Attempt 1 (2/25/08): XM representative offered me a lower rate (half price) + 3 free months on 2nd radio ID. When I turned down the offer and proceeded to cancel, the XM representative hung up on me.

I'm canceling my subscription to Sirius after being a loyal customer since 2005. The reason why I'm canceling my subscription is because Sirius customer service is not customer focused. On Dec. 7, 2007 I purchase a STILETTO 100 along with a $49.99 subscription gift card for my brother for Christmas. My brother was not a subscriber to Sirius, but enjoyed the Howard Stern show in the K-Rock days. (I got Sirius a new subscriber.) My brother decides that the STILETTO 100 is not going to work well for him since he has a MAC computer and has no wireless connection to the internet. My brother sent me back the STILETTO 100, but it was after 30 days from the purchase date. The STILETTO was never opened, but he did take advantage of the $49.99 subscription gift card that was included with the STILETTO. I called 3 separate customer service areas at Sirius. One was sale, the other was customer care and the third was e-commerce. I was requesting a return authorization for the STILETTO. The cost of the Stiletto was $149.99 with the subscription card. Since my brother used the card (first time subscriber), I was asking them if I could return the STILETTO 100 that was still in an unopened container for $100.00. They refused the returns authorization because of a policy where they don't take returns back for purchases more than 30 days.

After my 3 month trial period that came with my new car I decided to buy another year of XM service. Before that year was up I traded the car in. 3-4 months later I start getting bills for XM service that I did not ask for nor did I use. I refused to pay and now they sent it to collections. This business practice of billing first and asking second is unacceptable. I informed the collectors I will not pay now or ever, regardless of impact to my credit.

I have been overcharged various times and everytime I call customer service they tell me it's been fixed only to have it happen again the following month OR the charges still remain. I have called at least 20 times and to no dismay. Transfer after transfer, manager after manager...nothing. I will never do business with them again and I will tell everyone I know not to either. Hundreds of dollars just wasted.

I have a Sirius Starmate radio receiver and boombox. The equipment is made so poorly that any flexing of the power cord or antenna cord breaks the wires causing either intermittent playing or not playing at all. After reading the complaints of folks just trying to cancel subscriptions, I know that there is no use trying to work with the Sirius company. It's a shame because I enjoy the service mostly, but when the power cord causes the radio to shut off, or the antenna cord can't be held at just the angle that will allow the radio to play, the interruptions of the program are intolerable. The only recommended solutions by dealers, and apparently Sirius is to replace the unit. That is unacceptable. This is not a monopoly operation, I think it is collusion between Sirius and the FCC to rob consumers who then have no recourse to legitimate grievances. If anyone has any experience with hardening the connectors between the radio unit and the boombox, and between the receiver and the power and antenna cords I'd really like to know about it.

Sirius is selling Home Indoor/Outdoor Windowsill Antenna that will not work without static. A supervisor at Sirius told me that since the FCC made Sirius cut their signal power, a lot of people with these antenna's have static with the music. The best signal I could get was a 3 level with static with this piece of junk. This is a rip off to the consumer. I would like to see Sirius refund the money for these antennas. It is a big hassle trying to get a clean signal from this company and they don't seem to care. Just sell those subscriptions.

In July 2007 I started receiving pre-recorded collections calls from Sirius Satellite Radio. Each month they called, and each month I told them I am not a customer and do not call again. I wrote a letter in Sept. 07 demanding them to stops calling. The calls continued, then I started receiving pre-recorded sales calls to returned to Sirius. I have received 13 calls which I have been logging for legal action. I was never a customer nor will I ever be. See you in court Sirius. You have violated federal and state consumer protection laws.

I get continued unauthorized bills for services not requested, and products not received that were paid for. I tried to resolve issues but was lied to as they said would be taken care of and it never happened. Finally was told had been to long and they were not going to supply product and no refund. This process took over one and a half years.

XM turned me over to a collection company when I ended my subscription with them and continued to bill me. When I called XM to ask why they were continuing to bill me and why I needed to pay for additional months of service that I did not use, the customer service representative hung up on me. I had to call them back again to pay and hope this stops the harassment.

XM radio is essentially doing the same thing that Time Warner was doing-automatically renewing subscriptions.

I think the service is absolutely terrible. I ordered 1 radio and received 2 and was billed incorrectly. It took forever to clear that up.

I have over 30 phone calls to them They double charged my credit card refuse to refund it and now continue to bill me still. Every bill gets larger and larger over 30 calls to XP hours and hours on the phone and every call they promise it will be fixed and it never does. XM radio has the worst billing practices I have ever seen. They lie and steal to get your money. I have no idea how they get away with this but someone needs to stop them I hope the Government would do something they are ripping everyone off and I can not take it anymore I am going to have to let them put it on my credit report when they actually owe me money.

XM radio will not stop billing me for their services. I have tried repeatedly for almost 6 months to get them to stop but they will not. I have a couple of emails I have sent to them as FOLLOW UPs to phone calls with their representatives to establish proof of my requests which I started collecting in October, 2007 after 3 months of unsuccessful attempts. They were debiting my credit card account so I canceled the card. It was attached to my main bank account so the fall out and administrative work have been substantial. Now they are sending me paper bills. Is there anything which can be done about this?

My husband and I purchased a new vehicle with Sirius Satellite Radio in July 2006. When the free year was up, I called Sirius and spoke with Johnathan to see how much it would be to continue service. I declined and told them maybe later I would but at this time I do not want it. I started receiving bills. I have called every month since August 2007 and I have e-mailed twice telling Sirius I do not want their service. I received bills every month. Then in January 2008, I received a statement from the NCO collection agency. I called and disputed the claim. NCO told me the claim was for a cancellation fee. I told them there was never anything to cancel. I called Sirius and spoke with Carl who told me it was out of his hands. I asked him how I could be billed for a service I did not receive and called every month and told them I did not sign up or want the service? He told me he was very sorry but there was nothing he could do.

I bought a new car with xm radio. It was time to renew and every person that called, I explained that I could no longer pay for this service and did not need it. Now I received a notice in the mail that I owe them $25.00 and have been turned over to a collection service.I do not feel I owe them this money and I feel this is how they make millions off unsuspecting people. They keep asking me if they called me or I called them. I really have no idea, I'm sure I have done both.

We had two radio subscriptions. One was a installed unit in my truck and the other was a factory radio in my wifes Pontiac. We traded that Vibe in on July 4, 2006. I called on the 10th to cancel since we no longer had the car. Made the call and everything went fine or so I thought. I've been setup on the quarterly from the get go and I never really checked on my account since then, my fault for that, but not my fault XM billedf me for 18 months.

Let's talk about the service. Sirius has changed the output power of their FM transmitter in car units. The result is, in areas with a lot of FM stations, you get poor reception. ANY weak signal on an FM band will cause static and dropout of your Sirius unit signal to your car FM. Sirius's answer is that: 1) The FAA made me do it and 2) You need to hard-wire the unit into the car (at great cost and at loss of portability). Overall, this situation defeats the advantages offered by satellite Radio. Sirius needs to petition for a higher output power and then get new equipment to all of us who were not told of this change!

Right now they are trying to force us to pay $156 or $113 or one guy said we only owe $92. I really depends on who you talk to and if the person you are talking to cares to honor their promisess of the credits back to the account for wrongly shutting the one radio off 5 times now.

In the year 2006 ( for a christmas present) my husband and myself were given a satelite radio ( Sirius). so we had it installed in our car and directly after the installation we called the number we were given by Best Buy ( the company were the radio was purchased) our radio was activated that evening and we paid the yearly subscription fee of $142.45 via the phone, with my Discover Credit Card. I was NOT told at the time that Sirius Radio would automatically charge my card again at the end of the year for a new yearly subscription.

My 17 year old son received a letter on January 11, 2008 stating that XM Radio was unable to bill my debit card due to expiration. I called to inform them that he did not wish to extend the service. They then transferred me to their deactivation department. They deactivated the radio and asked me why we no longer wanted service. I told them the antenna broke after 3-months and my son, who has the service in his name, did not have the funds to purchase another antenna, therefore did not use the service. They were sorry and deactivated the service. They then informed me that I had to pay $7.80 because the contract expired on December 24th and I did not call until January 12th. I told them I just received the letter on the 11th. They told me that they had sent notice prior to the expiration date. I told them that we had not received anything and she said they sent an e-mail. I informed her that I had not received an e-mail as I no longer had that internet service. She said they had sent notice so I was obligated to pay the fee. I told her that upon sending the e-mail they would have received a mail deamon that it did not get delivered as the internet service/e-mail had rejected it. She did not care. I told her that I needed proof that the email was sent/delivered. She indicated they would send me something but they didn't have my e-mail. I told her to send it via mail and they obviously had my address as I had just received this letter. I plan to take their notice upon receipt and report them to the better business bureau. Of course I will have to pay the charges to keep my credit rating intact, but their unethical approach to increase their profits is unacceptable.

XM radio used my credit card they had on file to start another subscription. I found out when I got a radio in the mail. I called and they refused to credit my card. I disputed the amount and sent the radio back. Now they are putting it on my credit report.

I sold my car and they made me pay for several extra months as I did not give them 2 months notice. I bought one year of service and they said it is in the terms and conditions that it automatically rolls over. They were going to send my account to a collections company. Terrible company - sound quality of XM is far below regular radio. I liked not having commercials but I will not be paying for this option in any future car I own.

XM Radio took over programing of the Power from radio one. The Power is an African American talk radio station. Xm is now taking some of the best and most educational programs off the air starting Jan. 7th of 2008. Due to this change in programming I will not renew my subscription in my car or at my home. I am stuck with the subscription at my home because I bought it a year in advance, an it will not expire untll June.

I called to simply re-instate my account. The representative, Erica asked for my credit card. She then went on to tell me a charge of $XX.XX would be billed to my credit card quarterly. Of course she has an accent and is fast-talking. I stopped her and said, excuse me I DID NOT AUTHORIZE YOU TO QUARTERLY BILL ME FOR ANYTHING. By the way, I was previously receiving a quarterly bill by mail. I told her I had a problem with her unethical tactic. I requested an explaination of my options and the total amount. I asked to speak with a Supervisor, Lois, at the end of the call. I asked if the representative received extra pay for establishing quarterly payments via credit card. The Supervisor stated it was part of her job. My options were not initially explained to me by the representative. I almost missed it until at the end she said your credit card will be quarterly billed. She assumed the opportunity. I should have been offered a choice of receiving a quarterly bill or having it billed to my credit card. Her tactics were underhanded and upsetting to me. If I had not stopped her, I would have received a payment plan not requested by me and a payment plan I did not want. Very, very upsetting!

Like I'm reading with so many others that have canceled their Sirius accounts--I'm having problems with Sirius as well. After canceling the account, I get at least 3-4 phone calls a week to return, regardless of the fact that I have canceled the account with zero balance.

I purchased an XM Radio for my son last Christmas with a $30 gift card to trial the service. My son, who was 16 years old, called and activated the service explaining that he only had a $30 gift card and was not signing up for anything more. 3 months later he recieived a bill from XM. I called and explained that my son did not sign up for anything and that I was not going to pay this bill. Now one year later after countless calls from collection agencies and XM radio agents and hours spent explaining this situation, I am exhausted. I made one more attempt today to explain that a minor cannot enter into a contract and therefore was not legally bound to this agreement. The collections agency asked me to write a cease and disist letter so that they would not contact me by phone anymore, otherwise they were going to continue to call twice a week until I paid this debt. They then told me that they had other ways of collecting debts. I am not sure what that means.

In 2005, I signed up for Sirius Radio. At that time the representative asked if I wanted auto-renewal. I clearly told her no?, because I wasnt sure what to expect from this service. One year later, Sirius billed my credit card for an auto renewal of approximately $160. It was very time consuming trying to get this issue resolved with my credit card company, but they finally declined the charge from Sirius, since Sirius was not able to provide proof that I signed up for auto renewal. While this was going on, Sirius had failed to provide me with the $50 rebate that was advertised when I bought the unit and singed up for service.

On November 9, 2007, I contacted SIRIUS because of no radio signal. I found out at this time the pin came out of the docking port. Because I have a SIRIUS Sportster SPR2C which has since been changed, I can no longer find a docking port for this model. I have contacted SIRIUS three time since first contact in November and I keep being told to call back in a week. I was also told they were going to find a docking port and send it to me and I have yet to receive any confirmation or received a docking port.

I signed up for one year of Sirius service. When my year was up, I started getting phone calls that said to call them if I wanted to continue my service. I did not return the calls as I didn't want to continue my service. I then received a bill stating that I owed them $31.18 for two months beyond the year I had paid. When I called about this I was told that my account was automatically renewed, and I would have to pay this amount.

Sirius Radio came with my vehicle in June 2006. After 1 year, I cancelled the service. I phoned several times and sent notes with the invoice to cancel. Sirius radio servcice was ended in 7/06, but phone calls and bills continue. They are billing me for a service I don't want - for service I don't even receive. Automated phone calls come to my home 1 or more times daily. Invoices continue to come to my home. On 11/16/07 a representative told me that my account is PAST DUE. I don't even receive the service!

Since September 2006 I have gone through no less than 4 replacement Sirius Radios. The model is the S50 and is clearly a lemon. They have all been replaced through warranty--each time with the exact same model S50. About 6 weeks ago my last one failed; now I'm told that it's out of warranty. It was approximately 3 weeks into usage when it stopped working. I've called numerous times, I've written a detailed letter to Sirius Complaints, emailed twice. The emails both said that I would get a response in 24 hours. Well, it's been about a month with no response to date. I've asked for a refund and/or updated radio to get the service that I paid for upfront. No answers, no replies. This company seems to care less about it's customers. I bought the service and equipment from Best Buy, and they continue to point the finger at Sirius for any possible remedy. This has become very frustrating; it seems that they all have no intent to help make things right for me.

Over a year ago, I had a subscription to Sirius Satellite Radio. After a while, I cancelled it because my husband never listened to it. Over a year later, this past Friday, I received a letter from a collection agency saying that I owed $16.65. Sirius did call me after I first cancelled trying to get us to come back, but I kept saying no. Never once did I get a letter, an invoice, or an e-mail (they do have my e-mail address) indicating that they are expecting any kind of payment from me. I just called Sirius and they pulled up my account. Now they say they cannot do anything about it because they already sent it off to collection and my account is closed. They said they tried to debit my card, but it must have been closed or the expiration date on my card changed. So, my account gets sent to collection without me knowing they tried to charge my card? Without me ever knowing they thought I owed them money? I was also informed that the person doesn't even work for Sirius -- his company contracts with Sirius and answers the phones. Complaints go in one ear and out the other -- they don't care. So basically, there is no point in calling them for anything.

I have been trying for two months to cancel my account with this company. It's next to impossible. Their website contains no directions on canceling. The Customer Service number is automated and does not have that option. I am at a loss as to what to do as they continue to charge me $13 a month.

I have had XM RAdio since July of 2006. My first subscription was for six months. Thereafter I was offered various promotional deals to continue my subscription. My experience with their Customer Service is exasperating and aggravating to say the least. After my six month subscription expired I was offered a three month subscription at a reduced price. The customer service representative asked me if I would like to pay by credit card or would like them to invoice me and I chose to be invoiced. When the bill came I was charged a $2.00 fee for the invoice. This was not disclosed to me and, although the amount is minimal, I was furious. When I called Customer Service to complain I got a representative who proceeded to try and get me to change my subscription to a six months for a special price. I asked a lot of questions but never finalized with him. Needless to say he booked it into the system. I was furious and asked him to reverse it. He told me he couldn't right then, asked me to call back and actually hung up on me. After two different calls to customer service I was able to remove this subscription as well as the $2 fee. In October of this year I was offered two months free service if I didn't cancel my subscription. I confirmed with the customer service rep that this meant the free service would expire on 12/1/2007. She told me yes and said that if I didn't contact them before this date to cancel I would automatically be billed from then on at the regular rate. Just last week I received a bill from XM RAdio for around $23. According to the bill this is for the period 11/1/2007 to 2/1/2008. When I called to inquire why I was being charged when my understanding was that I had free service until 12/1/2007, I was given some explanation I could not understand about proration and being on a three month billing cycle. I was furious and asked that the charges be reversed and my subscription cancelled. I was told I had to be transferred to another department to cancel. Needless to say I got cut off when being transferred. I called again and explained my situation and was told again I had to be transferred and I got cuf off AGAIN. On the third attempt I finally got transferred. The service rep I got tried to give me another free month of service. I was so disgusted and furious I just asked him to reverse the charges and cancel my subscription. I do not trust these people and am scared to do business with them.

My first Sirius radio quit working during the first year. I contacted Customer Service and they told me, after several tech assist attempts, that it was defective and my account would be put on hold (no billing) until a new receiver could be sent. This would take "a couple of months" due to backlog. My husband then bought a second Sirius radio for me as I really missed the satellite service. This receiver was intended to be used in my car but the FM transmitter doesn't work. However we decided to use it with our home system until the replacement came for the first set.

I returned a defective XM radio shortly after receiving and called on 4/23/07 to deactivate. Noticed in August that we had still been billed May-August ($55.16 total). I've spent over 3 hours on the phone and talked to 19 customer service reps trying to get the money back. Some reps look up the different accounts (3 accounts for 3 radios) to see we called; but whoever deactivated, wrote in the notes we accepted 2 free months of service so it wasn't deactivated. (On a unit we no longer had,why would we accept free service?). Three times we were told we'd receive credit on card but it never happens. It was sent to tier 3/escalation team who either don't call us or call to say that we didn't call to deactivate or we can't get a refund because of accepting 2 months free.

I bought a radio from XM radio last week (9/24/07). The sales person on the phone led me to believe that it was plug and play. And if I didn't like it, I could return it within 30 days. Well, I receive the unit October 1 and to my surprise, very little of anything he told me was true. The unit needs professional installation (says it on the box). It needs additional parts in order to hear music.

I just read this complaint, and I got the same call. They had my name and tried to say that I had an overdue account. I called XM and spoke to Rocklle, or whatever she said. When I told her that I received a call from a collection agency, she immediately hung up.

I have owned my new car for 1 year. I found the free trial of XM worth renewing - and from the start I'v'e had account billing problems. I get billed when I've paid. But the latest issue is worse.

My husband and I had 2 XM radios subscriptions for 2 years. Each year we paid in advance for a 1 year subscription. This year, we decided not to renew because one of the radios had stopped working prior to he one year subscription ending. My husband called to cancel and of course, was given the one month free service line. Two months later we receive a bill from XM and on the same day, a letter from a collection agency. I've made several calls to XM and the collection agency.

For x-mas I received an XM radio and a year's worth of pre-paid gift cards. I activated my radio right away, pre-paying for a years worth of service. After about 6 months, I stopped listening to XM for whatever reason, and eventually took the small XM radio out of my car. Months went by without using the service, and I assumed that when my prepaid service had ended that would be the end of that. WRONG!!!!

I was automatically charged for a TWO YEAR renewal on my Sirius subscription. No notification, no confirmation, nothing. A charge to my account of 290.99 cents! I called immediately to cancel, was put on hold for at least twenty minutes, then handled like a criminal when i asked about the charges to my account.

I prepaid for 3 years of service. Decided not to renew service. Received a collection notice about owing 26 dollars. I was promised return phone calls that never came. No replies to my emails. Nice way to milk a couple of extras months out of me. I could understand if I was month-to-month customer with a revolving charge. But that's the reason for prepaying.

My car came with 3 free months of XM Satellite Radio. After it expired, I decided to reactivate the service. I paid $77.00 with my bank card. They sent out their signal, but for some reason, after following instructions to the letter, it would not activate. I called again, and the signal went out again. This happened 7 times.

December 2005 bought a year subscription for my son. Expired in 2006 December. Never renewed never received a bill, my ex husband whom I have no contact with mailed me a bill he received with his name and address which is a different state and last name. Called Xm radio and was told that they would credit and send me a new statement showing a zero balance. This all happened in April 2007. On June 4th I received a collection notice for 39.83. When I called I had to talk with 3 different people and the last person Amanda told me that it was internally changed on 2-1-06 and reinstated, I told her that when I talked with Lynch on 4-29-07 that nothing was activated. I am now pursuing legal action with my attorney. This is called fraud.

Although paid up, I continue to receive bills from XM, each one higher. I bought a 2nd radio at Christmas and was not told I need a 2nd subscription. When I discovered this I called their (what a joke) phone # and spoke to a rep. I paid for a full year on one radio, and 6 months on another.

XM Radio electronically took $30 from my savings account for their service that I was unaware of and did not approve.

on 2/15/2007 I purchased a Sirius Radio. I pay by e-pay through my bank. The check cleared the bank and $129.45 was taken out of my account. On March 29, 2007 Sirius attempted to take $100.00 more from my account. The bank noticed it and called me and that check was stopped. Now sirius is saying they never received my check for $129.45 which according to the back of the check sirius deposited. But I owe for stopped check fees for the check I stopped. My bank and I have faxed 6 copies of paperwork to prove I paid the bill. Sirius told the bank and I to contact the bank legal research because they do not have any record of the bill being paid.

When my XM came up for renewal I cancelled because the cost has risen to a point that it is not worth what they offer. I did the payments year to year. I tried to cancel, but they kept sending bills--what is funny--that were being lowered 10 or so dollars at a time. This last invoice (received 4/09/07) states that they will turn me over to a third party collection agency if I do not send in the money.

This is the worst radio service. I tried to cancel my membership. Like the other complaints that I have seen. The long wait time, no reason for the hold and not really cancelling you when you ask. Well I have found out why. Sirius contracts its call center to stream international inc. www.stream.com 2220 Campbell Creek Blvd #100 Richardson TX 75082 712-943-2901. The customer no service just tells you what they can't do and not what they can do. When you ask for something on the terms and conditions that Sirius states you can get well you can not. I would rather have regular radio then this. Cancel the service, you will be billed no matter if you cancel it or not.

When we signed up for Sirius Satellite radio we were charged a 1 time charge on the Visa, the charge went through our Visa Account, then 1 year later when we went to make some changes to our account, we were told that they could not find our information. I had to fax a copy of the Visa statement showing the charge, then 1 month later our Sirius Satellit was cancelled as they claim that even though the charge shows on the Visa Statement they never received the payment. I explained what happened with the fact that when I called they could not find the information and was informed that my information was there but no payment had ever been received.

XM Radio Billing practice. I purchased a new XM Radio, Signed up over the phone (Cell Phone) and PRE-PAID for (1) Year of Service. I am now getting a XM Collections notice for 26.00 because they state in the agreement that I must call and cancel my service. My complaint is I prepaid, I was not a month to month user, and even then the service is pre-paid. XM Radio has found a way to bilk millions of dollars in extra revenue from the customers who are not going to continue with their service. This should be a class action Law Suit.

Cancelled my five contract on 02-07-07 Stated they would send a $300.00 refund in two to three weeks. Keep getting the same answer after numerous telephone calls and email to XM radio. Explained I was going to Iraq and needed my refund. I would never again use or buy XM radio. They lied to me and continue to do so!

In November of 2005, my wife received as a gift, a XM radio. I signed up for 1 year subscription. As the one year was ending I got a couple calls about renewing and I told the saleswoman I was not going to renew. Then I got a bill in January of 2007 for $26.60. I did not pay it and then I started getting bills from "Collections-XM Satellite Radio", referring to my delinquent account.

On November of 2005 I received an XM radio with a one year subscription as a present. My subscription expired on November 2006. I called XM in December 06 when the radio was disconnected and they told me that the service was discontinued and my account was closed and that I could do whatever I want with the radio because it was mine.

My wife bought me an XM satalite radio receiver from Wal-Mart upon my return from Iraq in August 2006. We activated the radio using a debit card from my bank account. During this activation process, I carefully read the small print on the website, and found that I could opt for automatic withdrawl from my credit card upon my 3 months expiration, all I would have to do is print a form, and mail it in, authorizing them to make the withdrawl. I gleefully opted not to do this. Three months later, we look on our online banking site, and see that we have a $41 charge to our credit card from XM for 3 more months service. I called XM radio, I talked to a woman who convinces me to accept 3 months of free service, along with a $50 credit to my credit card to be seen in 24-72 hours, after that, she took my credit card off the account, so that it wouldn't be charged again. That was November 10th, 06. 5 days later, I call XM again because I have not seen the promised $50 credit to my account. I talk to 3 different people. I told them I want to close my account for good and I want my money back. They said they can close my account, but since I took my credit card off the account and went to invoice billing, they would have to mail me a check and I should recieve that check in 3-5 weeks, a manager then makes a PROBLEM REPORT on my account. That was November 15, 06. After a month, I call again and talk to someone, who tells me that it will actually take 5-7 BUSINESS weeks. I angrily ask to speak with a manager, and after being put on hold for 15 minutes, I explain my situation, and ask what they can do. He tells me I need to keep waiting for my check to arrive. I ask him if XM is going to send it to my house and how long it will take. He tells me the check is first sent to corporate and they can't rush corporate. I remove the radio from my car. This was December 16, 06. I check the mail eagerly for a few more weeks expecting to hear something from XM. Nothing. I call yet again, on February 10th or so, and was told by the rep that I was already mailed a check for $15 and they would mail me out the rest real soon. I told them that I hadn't received ANYTHING from XM in any shape or form. A manager submits a third PROBLEM REPORT on my account. Feb 25th 2007 I make an offer on a house and it is accepted. I want to call XM and see if I can solve this problem and I speak with the floor manager, who informs me that me account is STILL ACTIVE and that I actually owe a balance of $16. I inform him that this is UNACCEPTABLE, because I specifically asked for the radio to be cut off and the account terminated 3 and a half months earlier. I am then forwarded. After explaining my situation to Peter, I'm forwarded AGAIN. At this point I'm so flustered that I actually have to pull my car off the freeway to continue talking. I am informed that XM has ALREADY refunded me $50 as CREDIT toward my account 3 months ago, and tells me that I need to stop using my radio and cancel my account. He promises me that the checks will be sent out and reach me promptly. They put me on hold for 18 minutes, and comes back telling me he talked to his supervisor, and that his supervisor has APPROVED a full refund, but that XM can ONLY refund the money the way they took it out, and that he would have to put my credit card BACK onto the account and refund the money in 24-72 hours. Hesitantly, I gave him the Credit Card Number, and he actually gave me a confirmation number. That was Yesterday. No sign of it yet, but I'll keep looking...

I sold my XM-equipped car 3 months ago. I called XM on at least three separate occasions to cancel service. During these calls I was endlessly re-routed, placed on hold for long periods of time, or disconnected. Eventually I called American Express to explain the problem and asked them to deny future payment to XM.

My S50 quit working about 3 weeks ago. This is my 2nd sirius radio in just over 2 years. Both models lasted just over 12 months, which put them out of the warranty by mere days. My first radio was about $200 and the S50 set me back about $430.

I was enjoying my free three months in my new car and decided to subscribe. Two days before the free service was scheduled to end and the billed portion to begin...it stopped working. As it turned out, someone named "Christopher" had called and had the service transferred to another radio. I don't know anyone named Christopher and was aghast that someone could just call and transfer my account. Not to mention the fact that I have no idea what information these people might have given out to anyone who calls up with the radio ID.

I purchased the Sirius Sportster understanding that it was $12.95/month for service. When I tried to activate service online, at the last step and activation fee of $5.00 was tacked into the bill and only three month subscriptions or longer were available. The online activation failed. After calling the 1-888-539-7474, I was placed on hold for 15 minutes and the person who was the activation person took me through the same activation process and at the very end, spoke very fast about a $15.00 activation fee. This hidden fee for such poor service was unacceptable. I canceled service and return the radio. Hidden fees and undisclosed fees - isn't this illegal?

My XM Radio was automatically re-newed with out my knowledge. When I subscribed, I wasn't informed that I had to call to cancel service. I received a statement in the mail, not saying I owed any money, but for another year's subscription. My gut told me to call and make sure that there was no outstanding balance (I haven't used my radio for at least 4 months). I was told that it was renewed and that I would have to pay for the past few months.

Due to breaking my XM radio, I went on line to buy a new one to replace it. At the same time, since it was coincidently about a year since I became a first time customer, I renewed for the year. Buying online was quicker than the first retail shop experience but..the radio I received was defective. I worked with customer service right after getting. We could not get it to work. I then was given a return authorization number and address. I shipped on my dime back to XM to the return address provided. Got my proof of delivery from UPS 2 days later. Bought on 11-14-06, return received 11-21-06.

My 2005 Acura came with three months of free XM service. The service is definitely not commercial free or worth $12.95/month to me, so at the end of the three month period, I decided not to renew my subscription. XM representatives contacted me for several months and in late 2005, I agreed to reactivate the subscription at a reduced rate (around $65 for 12 months of service). At no time did I receive a paper bill, welcome kit, account agreement, or any similar information from XM about my account or their services.

I had bought 4 Sirius radios for Christmas. In activating them I had problems with three of them and the other one I never gave out as I was getting nowhere with Sirius. First I was talked down to and told I had to buy additional equipment for my portable system to work. Since I was getting no where, I decided to cancel my service.

Sirius does not tell you your account will be charged a yearly fee, it just puts it on your credit card.

We bought service for one year but chose not to renew. 3 months after the subscription ran out we received bill. We called and they said they would close the issue. 3 months later we got another bill. 1 month later got another bill. We called again. 1 month later we got a letter saying they were going to send the matter to a 3rd party collection. 3 weeks later we get a phone call saying we still owe. Every time we called they said the matter was closed. How do we make them leave us alone?

Sirius Satellite company offers a lifetime membership but the company is not clear in their advertising that the lifetime membership is for the radio. If your radio breaks or if you want to purchase another radio it costs $75 for each transfer of the membership (and only up to 3 transfers). This membership is a ridiculous proposition since many people have had problems with the operation of various radios.

One year ago I called XM Satellite Radio and ordered one year of their services that I pre-paid with a bank debit card. This subscription was a Christmas gift to a young family member. The intention was one year of service as a gift, not an obligation for a lifetime. This year on the one year date they recharged my card for another year in advance. I immediately called to complain and demand my money back. I spoke to a telemarketer in Jamaica who said my money would be refunded and she offered me three months of free service.

This is an update to my first complaint. I changed credit cards and contacted Sirius with the updated information. The following day the unit quit and displayed Call for subscription. I did so and found that the unit had frozen on the last channel playing when the signal was cut.The rep informed me that the receiver was damaged and needed to be replaced. I have the original purchase copy dated Dec. 8th 2005 and the manufacturers warranty is one year. Todays date was Dec. 14th 2006. The rep informed me that there would be no warranty as it was one year only and we were past it. BY 6 freakin days ???!!!!

They claim commercial free radio but they promote their own channels and events all the time on the music channels. They had a 30 second commercial on their 60's music channel promoting a new basketball channel and then they promote a concert. These are commercials, they are not uninterrupted music. They are misleading consumers about their service and having more and more of these self promotions every week.

I recently had a bad experience with those lovely people at XM. It started with them calling me repeatedly to renew a subscription which I had already renewed (for a full year) months ago. This went on for about 2 weeks. I finally asked them to acknowledge the year's payment I had made and take me off of their call list forever. They did......or so I thought. Today, while perusing through my bank account, I came across a charge which occurred last week for $26.36 from guess who - XM. I called them and asked what I was being charged for and to my suprise, I was being charged a quarterly payment!!!

I applied for a rebate 9 months ago and have not received it yet. I have called on a number of different ocassions and during my last conversation was told that I would receive my check within 10 days. I have not recieved it yet. I have called and left messages and not received any type of response.

The equipment is crap. The DC plug as well all other wires including the antenna are of the cheapest quality. I am presently waiting for a statement history from my Bank as I was certain that I had paid for a full year but have been billed monthly as well. This has yet to be proven but I am 99% convinced that thishas taken place. When the Canadian network came on stream all the accounts that were originally set up in the US were transfered to Canada. I spent countless hours on the phone attempting to have someone look into this billing question an some snotty female rep pretty much told me that I did'nt exist is the system.

When my wife and I bought our new GM vehicle, it came with a 3 month trial to XM Radio. First, it is not commercial free but I still liked it so we paid for a full years service. Now I regret getting involved with them at all! We started getting a bill for $26.21 and no explanation as to what it was for. When we contacted them, they would politely tell us the mistake must be on there end. Then we would receive the harassing phone calls at all hours of the day, 5:00 a.m. to 9:00 p.m. demanding payment.

In April of 2003 I purchased a Sirius Satellite radio for my truck. I activated the radio and paid in advance for a 6 month trial subscription. Within 2 months I began receiving e-mails and phone messages at home and at work demanding the new effective date of my credit card which expired in June. I politely explained that they did not need this information as I had prepaid for 6 months and I had not decided yet whether or not to continue the service. The calls and e-mails continued and became increasingly aggressive and demanding to the point that I told Sirius both verbally and via an e-mail that I was discontinuing service at the end of my 6 month prepaid subscription.

On October 31, 2005 my car was broken into and among other items my radio was stolen. I called and Sirius Customer Support and informed them of the theft and asked to cancel my service. I was asked if I was planning to by another radio in the next two months. I said NO, but I might buy one AFTER I get my tax returns. This would be at least three months away. In February 2006 my account began to be debited for service again. I unfortunately did not notice the charges until I had been charged three times. This was my fault for not paying closer attention.

When activating my Sirius Radio, the customer service representative told me to unplug wires and plug them back in. When I did this about 5 seconds later my radio began to smoke. I have been trying for the past four weeks to get through to their warrenty department for a replacement due to their faulty advice. I have spent forty minutes at a time numerous times waiting before I give up. All the other Sirius phone numbers have no solution for me, but keep calling the warrenty dept. and try to get through. Basically useless.

XM Radio is a joke. 100% commercial free? Bull!#$*. I tried it after listening to a friends radio. Right away noticed the commercials but the real problems started when they sent me a bill 5 AFTER I'd paid for a one year period. I called to inquire what the bill was for but the Mexican I spoke to could barely even speak English let alone read his script. He pretended not hear me when I requested to speak to a supervisor.

My S50 Radio is useless. I have been on hold with the waranty group at Sirius for hours. The warenty states repair or replace. I can not get either.

I purchased a gift card for my brother from the XM website on August 27th. No where on the website did it say that the recipient would have to sign for the delivery. If that were the case, I never would have purchased it, as I know my brother is never home during the day. After a month had passed without my brother receiving the card, I called XM and they told me that their information said the card had been shipped, but since there was no one to sign for the package, it had gone back to the warehouse.

When I bought my new GM vehicle it came with XM Radio. After the initial trial package expired I did not renew the service. XM Radio is by no means commercial free radio. XM trying to regain my interest sent me a promotion offering three months of service at a cost of sixteen dollars and change. I called and accepted the offer authorizing the THREE MONTH offer at the sixteen dollar rate. I paid for the service via debit card. That was in April. I soon stopped listening to XM, I could'nt stand all the commercials, why pay to listen to them. I later sold my vehicle and while doing so pushed my on-star system to make notification. I told the on-star advisor to dicontinue all services affiliated with it which includes the on-star security, XM radio and the intergrated phone. Now in November I get a bill from XM radio saying I owe them $32.98 for service AFTER the three month promotion I agreed to.

I am very upset with your company and DEMAND that my bank account be refunded. I received a gift card in March of 2006 for service with your company so I logged on to your website to activate an XM receiver. The service was turned off in June of 2006 for non-payment. I assumed that once the gift card was used service would end I didn't plan on keeping your service.

Original radio broke in aug 06. filed a warrantly claim. was sent a refurbished radio in oct. well refurb radio does not work correctly. i called the warranty dept and spoke to numerous customer service reps about a new radio. said i would receive a new radio, never did. I ask to speak to a supervisor that is on the floor and nobody is available. i know that i am getting the run around i do not feel that my voice is being heard. this has been going on since aug 06. You call the warranty dept and you literally wait on hold from the shortest time of 43 min to the longest of 1 hour and 30 mins. unacceptable.

I can't fathom why anyone would pay for satellite radio and why investors would buy stock in it. Consider the following: I have been listening to XM radio in a friend's car and had a free trial period in one of my GM vehicles that had a factory installed XM radio. Commercial free - well almost. Too bad one has to listen to the self serving plugs and jingles some XM radio stations put in for themselves. To me, pay radio is commercial free. Language - this retired citizen who may have his grandchildren with him does not want to happen upon the F word or any other bad words while scanning channels on the XM band. The 50's, 60's & 70's channels (our era of music) plays a lot of the original oldies and a lot of copy cat, not so original, and never heard of stuff.

I bought a new car in July that came with XM Radio 3 month free trial period. After my trial period ended I decided to purchase a year of service.

I purchased two S50 model radios in December of 2005. For no apparent reason one of them stopped working at the end of June. After numerous phone calls I was able to file a claim with Sirius. They told me to send the unit back in and they would exchange it for another. I mailed the unit in on June 29, 2006 and waited a few weeks for a response. I didn't receive one so I called around July 15th and was told by the claims dept. that the unit was on back order until the middle of August. I called the middle of August and was told they were still on back order and that it would be some time within the next few weeks. I called again around the beginning of September and was told it would be sent to me around September 20th. On September 25th I called again and that is when they finally told me that they weren't exactly sure when I would be receiving it because they are trying to improve the product to ensure that it won't break again. In the meantime the 2nd unit has now stopped working.

Renewal was automatically done and I was never given a choice of renewal options. Ive been a subscriber for 3 going on 4 years.

In June 2006, we purchased a Sirius S50 radio from Best Buy for $300. It had a $100 rebate with it, which said allow 8 weeks to process. We mailed it on June 29, 2006, and today is October 19, 2006, and we still have no rebate. We have called customer service at least 8 times on this issue, and each time you get a different answer. We have been told that it has been processed, it has not been processed, it has been approved, not approved, mailed/not mailed, etc. I am starting to think we will never see this rebate.

I am a huge Stern fan, but even I am disappointed in his relationship with sirius. They have no customer service to speak of, the equipment seems to breakdown at all times, and the so-called deals they offer only apply to the one receiver you purchase. When that one breaks down (and it will) you then must pay to get a new subscription.

We have subscribed to XM radio since July 2005. When we installed the service on line, we had trouble so we called the support line who handled everything and assured us "No worrries". No worries - they have been charging us for two units since then!

I purchased a Sirius Sportster on December 31, 2005, with the date clearly marked on the receipt, as the promotion running at the time was a $50 rebate if the radio was purchased before January 1, 2006. When I mailed my rebate form in, I received a postcard response indicating I was not eligible for the rebate because the purchase had to be made between January 1, 2006 and I believe the end of February (completely contrary to my understanding of the promotion, but I chalked it up to human error on my part).

I bought a Sirius S-50 in July and it malfunctioned. All I get is emails saying they are sorry, there is a back order problem, etc., and so my warranty is not being honored. This really angers me. What can I do?

On August 23 of this year I purchased a Sirius Sportster Replay radio. I paid the $15.00 + tax activation fee and the $12.99 + tax per month subscription fee. My radio worked for about 10 days ad died.I have been playing musical telephone with their warranty dept since then. I have mailed in my old radio as they have asked and still nothing.They were supposed to mail me a new one 10 days ago and that has been over 2 weeks ago. Meawhile they continue to take out the monthly subscription fee.

I prepaid for my year of XM radio in my car for around $150. After selling my vehicle I received a bill for twenty some odd dollars. After calling and advising XM radio I had sold the car they said not to worry about the bill it was a mistake. Well the bills continued to come and finally I spoke with a customer care person who I could actually understand that clarified the situation. They don't tell you that you have to cancel your subscription after the prepaid runs out....they just keep billing you month by month at an elevated price.

I puchased the S50 radio, both car kit and expensive executive stereo system home docking kit from Sirius. The unit quit working. I have called their tech support people three times and they tell me that it is defective. I then was referred to customer service warranty department. I finally got through to them today after trying over 12 times and being put on hold for up to two hours and giving up.

I received an email for a free radio with the purchase of a home kit at 39.95 and purchase of a minumum 6 month subscription at 8:02 pm on 8/24/2006. I called the company to purchase this item and was told it was sold out but I could purchase aunit for 99.95 instead. I feel this is a bait and switch type sales ad and was treated rudely by the manager on duty.

I purchased the sportster replay and the starmate, both of which have proven to be no less than junk. Sirius, of course, put me through the steps to try and improve my service but all attempts where a waste of time. The warranty department says they are out of receivers and have no idea when they will be back in stock. Funny, because I continue to see them for sale in stores.

Product is useless, the reception is lousy at best, completely useless quite often. The website(s) do nothing but offer stupid solutions as to where one should aim the antenna. EVERYONE I know that has (had) Sirius complains of the same thing. XM isnt an option because I bought Sirius only for Stern; who I guess could care less about his fans while he rolls in his $100 million a year. Calling by phone is useless, and designed to cause one to become frustrated and give up. I am going to try for a refund for my radio and the 7 months of (non) service I have received, but I doubt anything will come of it- from what I know of the numerous internet stories. It is because of ONLY his millions of fans that Howard Stern is rich beyond imaginable, he should also be held accountable since he certainly has massive power/influence over the execs. at Sirius.

We had three XM radios; when I called customer service about a problem, the customer service rep said that we were paying for five radios, and had been for almost nine months! Because of this, I canceled my account in April, but continued to be billed in May and June! I've filed complaints with the attorneys general in Michigan, Maryland, and NC, and I will continue to file complaints with every state in the union until I'm refunded my money. I will NEVER have XM radio again, and have advised all my friends to avoid them like the plague.

On June 15th, I purchased 2 xm roady's from an xm radio phone representative for $29, a Father's Day special offer. The following day, only one roady arrived by FedEx with an invoice that indicated a purchase of only 1 roady for $29.

When I purchased each of the two satellite units it promised a $50.00 rebate for each. I filled out the forms exactly like they said and I have yet to receive a dime. I'm sure they will say somehow I didn't fill out the forms correctly but I bet if you check into it, they barely ever give back the rebate. I live paycheck to paycheck. While $100.00 will not buy much, I think it is unfair.

I have repeatedly asked Sirius to notify me before renewing my service for another year. This is their reply. Thank you for taking the time to contact Sirius in regard to your credited card being automatically charged for the yearly subscription. We are here to help! Keith, we understand you frustrated. We have reviewed your account. We have notes that state that you contact Sirius on May 30, 2005 requesting that you get a notice when the account was due for renewal. We did inform you that we were not able to offer that service. In order for Sirius to send a notice to you when the account was up for renewal, you would have had to been on a invoice billing."

I got Sirius radio as a gift from my boss for my birthday, that was in January. I think they should change their name to Sirius Static. I placed the receiver in every possible place in my car, including out my sunroof, besides the wires taking up most of my front seat I got static 70% of the time. I dismantled the product about 3 weeks ago and have rejoined the mundane and repetitive world of free radio. Though I hear the same songs over again, at least I can hear them. Hopefully Sirius will get more serious about the product, as long as they don't install more cancer causing towers.

My XM radio was stolen from my car in December. I ordered a replacement radio from their "Retention Team" which they connected me to in early February. I was told as an XM customer I was eligible for "reduced rates" on "selected styles" of radios. I placed an order and waited. Six weeks later I called to find out the status of this order and was told that it had never been processed because "the system must have been down" that day. I went through the order process AGAIN, hung up the phone, and realized I ordered the wrong radio.

I purchased a Sirius S50 satellite radio on 2/18 and by 2/21 I spent over 6 hours on the phone with tech support. The system keeps freezing up and cannot acquire a signal without me calling tech support. It cost over $500 to have this system installed. MY POINT: THE SIRIUS S50 IS A TOTAL PIECE OF JUNK AND THE WORST PIECE OF ELECTRONIC EQUIPMENT I EVER PURCHASED. The reviews on the internet are horrible: it does not work in the car, office, home, or as a mobile satellite transmitter in the gym/on the go. Total false advertisement. Customer service and tech support were useless and could care less.

I purchased an xmradio receiver on 12/20/2005 online. A day later I canceled this purchase and received confirmation via email of the cancellation. A few days later xmradio charged my credit card and shipped the item to me, overdrawing my account. I sent the unit back at my own expense, have confirmation from both the usps and xmradio that they have received the unit, but cannot get them to issue a refund.

My fiancee and I have had an XM Radio subscription for over two years. During the past holiday season we bought our third and fourth XM radios from the XM Radio website, xmradio.com. When I registered the first of the two radios for activation online, I was routed to a page containing a warning about defective batteries in both the Tao XM2Go radio and the Delphi MiFi radios we had purchased, and in another XM radio manufactured by Pioneer.

SIRIUS Satelite Radio must be in SERIOUS trouble. I opened my email to find that they are billing me $157.45 for a service I did not order. I called the "Customer Care" which should be relabeled "Sirius Care" and spoke with "Joel". I explained calmly that I did not order their service. I gave him the account number that they set up for me. He then asked for my credit card information which I flatly refused to give. He then stated that there was "nothing he could do" without this information. At this point I asked to speak to a supervisor. He responded that he could not do that. I continued to ask for a supervisor and after about a minute or so of talking over me he said he would transfer me. A couple of minutes later Joel is back on the line. I finally repeated over and over to speak with a supervisor.

I received a email from sirius stating the starmate replay was 39.99 after mail in rebate and subscription. When I clicked on the link it said the radio was 79.99 after rebate. I called customer service and the sales support team and they are the worst. First I called Patricia at extension 3353. I told here the situation and she had me fax a copy of the email I got to her which I did she said when she gets it she will call me back and see what is going on, she never called back. Then I called peter at extension 3229. He told me he would get in touch with Patricia and call me back after talking with her about the special offer, He never called back. I tried again and got in touch with Harvey who had me email him a copy of the email that I got from.

I signed up for and paid for one year of Sirius satellite radio service in October, 2003. I decided to let it lapse as I rarely used it. When October 2004 came around they automatically billed my credit card for another year's fees. When I spotted the charge I asked for a refund, and they agreed. Actually receiving the refund has been impossible. I have sent multitutedes of emails, multiple people have said my check will be mailed on the 15th of various months, but I never have received the refund of the $142.45 annual fees. Notice the contact person I spoke with - Amber R. They don't even give their last name! I warn everyone not to give Sirius their credit card infromation if they ever plan on cancelling the service.

Purchased the Sirius boombox from Sears assuming from the advertising from Sirius that the radio receiver was included. Once home, after searching in the box three times, I finally observed in the smallest print available "Receiver not Included". I wear reading glasses and even with glasses on, the print was difficult to read. All photo's on box show the receiver and "Plug and Play". Deceptive advertising at its best!

their website has different membership plans. one particular paln said $499.99 lifetime.never pay another bill again. apparently when continue to the activation screen the real deal is 499.99 is for the lifetime of the radio only. so if your radio has mechanical failure not due to your fault one day after the one-year warranty, your lifetime membership ceases to exist and when you buy another receiver,you must purchase another lifetime membership. apparently "never pay another bill gain" as they claim is not true.

On two occasions in the last six months, Sirius made unauthorized deductions from the credit card they had on file for monyhly subscription service. The deductions occurred at the end of the month and the money was restored at the beginning of the next month. I wonder if this pattern is part of a scheme to cover cashflow shortfalls.