RCA Reviews
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About RCA
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RCA has designed and produced electronics and home appliances since 1919. The company offers a range of products, including televisions, audio systems and home entertainment solutions.
Visit www.rca.com- Good picture quality
- Affordable price
- User-friendly features
- Poor customer service
- Frequent product malfunctions
- Limited warranty coverage
RCA Reviews
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Reviewed July 12, 2015
Bought 4 of these 7 inch tablets. 2 needed replacement right away (at store). Another one quit after the stores 14 day electronics return policy. Wouldn't charge (not the charger). Then quit altogether. It was still under RCA Warranty. They said they would send an email on how to return it, never did. Now it seems impossible to contact them!!! I bought an Asurion Warranty from Wal-Mart but they won't honor it because they say it's under RCA's warranty. Don't buy it. It's junk. $50 should get you at least a few months of use. RCA has gone downhill over the last 20 years and is in MY OPINION no longer reliable. RCA used to last years!
Reviewed July 9, 2015
RCA RCT6773w22 7" Tablet - I have purchased 4 of these Tablets since December 2014 from Walmart with my Walmart Card. I got my son a blue one and my daughter a purple one for Christmas. Two weeks after Christmas my son's tablet got hot on the charger and the screen and Display cracked (be reminded that it cost the same, if not more, to buy those parts to fix it). When I called RCA they told me they could not fix that because it was possibly damaged by being dropped!
In February 2015, I purchased my son a second tablet. In March of 2015 my daughter's tablet completely quit charging. I spent days on the phone with them telling me to try new chargers, IT WASN'T THE CHARGERS! I got so frustrated that I decided to just buy her another one. Now just 3 months and 2 weeks later her second table has done the exact same thing, it just quit charging all of a sudden and my sons tablet has a hairline crack across the screen for no apparent reason.
RCA is no help period!! If they aren't putting me on hold for hours and hanging up on me, they give me a ticket # but never email me by UPS label in order to send this one back. It took two months for me to get my daughter's first tablet back (which was suppose to be a new one and wasn't). I have wasted my time and money on these tablet. It is completely ridiculous! They should want to keep their customers happy. They are basically just TAKING our money and not sticking to their warranty guarantees!
Reviewed June 18, 2015
I had purchased a 7" RCA Tablet for my son in April 2015. On May 14, 2015 it would not charge. I called and emailed RCA Tablets and finally got a hold of customer service who instructed me to send tablet back via UPS for repair. I sent the charger as well as the tablet because I was not for sure which was creating the problem. When I got the tablet back 1 month later no charger. Called customer service and said that I will have to wait another additional 2-3 weeks for charger.
Reviewed May 30, 2015
I bought TH2014 MP3 at Target. Couldn't decipher graphics. Went to Inx for explanation, says "for user manual go to: rcaaudiovideo.com." Site says "no manual, go to FAQ/Questions." Must register first. Submitted registration. Go to email to CFM. Nothing in email day 1. Re-reg day 2; nothing in email day 2. Question not answer from available sources provided and no alternative offered. What do I do to get more detailed inx for product?
Reviewed May 29, 2015
I bought 3 RCA 7" tablets on Black Friday last year for my kids as Christmas gifts. 2 of them I couldn't get at the store I had to wait for more to come in. But RCA didn't have any so they replaced them with Nextbook 7" tablets (made by RCA). My brother bought 4 of these tablets also. By the end of January all seven quit charging and will no longer turn on. We have tried our best to contact RCA about this matter and we keep being put on hold and then hung up on. I have been extremely frustrated with this product and the horrible customer service I have received. I will NEVER recommend another RCA product to any of my friends and family.
Reviewed May 22, 2015
Battery exploded. Thank God no one was holding it.
Reviewed May 22, 2015
I bought a 50 inch RCA television for my boyfriend on Oct 17th 2014 and it have gone completely out. I contacted service who was very rude (**) and they said they would send someone to service but I do not want it cause it's not a good brand.
Reviewed May 21, 2015
10" tablet was purchased before Christmas & was not activated until the middle of Jan. By the end of Feb. it would not charge. I purchased it online through Walmart & because they only have a 15 day warranty on it they referred me to deal with RCA directly. I talked with a representative in the repair dept & was given a code number & instructions what to do on their website... I can't even find the site!!! I was to receive authorization to ship the tablet back for repair. I am VERY frustrated! I am in my 70's & I remember when RCA had a good reputation. What has happened?
Reviewed May 14, 2015
I have two 7" tablets, model #rct6378w2. They are BAD and have never worked right and now on top of that the battery has exploded. If my kids were using them they could have been hurt. I have seen HUNDREDS of people with this same issue. When will this stop? They should reimburse us with a new one just for the fact the customer service people are NASTY when you call and will never give you a real answer to the problem you have or help you. All of us deserve respect and new tablets for this loss!!
Reviewed May 13, 2015
I bought my son a RCA 7" Tablet at the Biddeford Wal-Mart in Maine. Back in February of 2015. Now it will not hold a charge. It says it's a full battery but when he goes to use it, it automatically shuts off. I seen something on the news about RCA tablets and now I have read some similar complaints. I would like to know if RCA is going to cover the cost to replace these tablets? There is supposed to be a 2 year warranty on all electronics I believe. So I would like to hear back from someone concerning this or I will also be forced to seek News media in resolving this issue. I don't think it should have to go that far. RCA should back their products. Thank You.
Reviewed May 11, 2015
I purchased the RCA tablet in February. The power port on the tablet broke. I have spent 5 weeks trying to locate a place to have it repaired. Apparently all the shops around where I live repair everything EXCEPT RCA. I called RCA, all they can do is have me ship it out, and I will get it back in 3 weeks. but only if it's under warranty. I lost my RECEIPT. I don't mind paying for the repair. But no one will touch it in or out of warranty. If I had known I paid 200.00 for a paperweight, I would have left the tablet in the store to rot there. Thanks RCA.
Reviewed May 11, 2015
I bought a RCA tablet during black Friday at Christmas last year and gave it to my kid. He ended up getting a new one and gave me it back a few weeks later. I sat it on the shelf on my desk. I looked up and thought it was broke but no it wasn't. The battery had swelled up and busted the tablet open. So I put in in a box in the garage before it exploded.
Reviewed May 9, 2015
My husband bought me it (10in rca pro tablet) for Christmas and it has been giving me problems since we got it.. It will freeze up then randomly disconnect from the internet.... Takes forever to connect it back.. Then it powered off one day with a 50% battery left. Well finally figured out to hit rest button to get it to turn back on. Well now it is stuck where it is saying it's charging all the time even when it's not plugged in and it's only charged to 48% in over 24 hrs. The device gets hot and still freezes more than it did before. It's more less a paper weight. I am not happy with this device. I had hubby get me a LG 7-in through our cell phone company and love it. Do not buy this tablet and if you have hope you have had better luck than me. I am wanting my money back or a different device. This is ridiculous. Even if it's cheap it should work.
Reviewed May 8, 2015
So disgusted, RCA couldn't even deal with the first battery explosion in a nice way. Now my other son's tablet has exploded. These should be recalled. We should start a class action lawsuit. I am wondering if these battery explosion could cause house fires or other personal damages, possibly contaminating the air. RCA is horrible!!! Nothing I bought that is RCA works properly.
Reviewed May 8, 2015
I purchased an RCA nine inch portable tv/dvd player from Fingerhut. Because I couldn't send it back to them they told me to contact RCA. I then called RCA service support. They told me I had to send it back so I did. After five months of their lies I received the product back. It was never touched, they said they repaired/replaced it but it was never done. I also purchased a two year extended warranty with it. I would like either a brand new one or the 200 dollars I paid for it refunded to me.
Reviewed April 29, 2015
Bought my tablet from Walmart 2/20/2015. Within 5 weeks and it wouldn't take a charge and was totally dead. Finally, after finding out that it exceeded the Walmart warranty RCA sent me a return UPS sticker. 4/15/15, I sent it ups to RCA repair and still no info on the repaired product. You'd think since it had so few hours on it, that they would instruct me to pick up a new one from the store. This is a tablet I decided to use to keep all of my work info on. They just told me I'll receive it in approximately 2 to 3 weeks. I also bought the extra warranty Asurion and that sounds like a huge waste of money.
Reviewed April 27, 2015
Purchased RCA (50 inch) television in May 2014 also bought the extended warranty... Well the television blacked out beginning of April. Called for service, explained the problem. It took them a week to send someone and when he arrived he was not able to fix the television. He just called and told them the same thing I had already explained to them before the rep arrived which then ended with me having to wait another week for the parts to arrive. Upon the arrival of the parts the repair rep comes back only now the parts still do not fix the television. So now the rep tells them we need to replace the television which means another 7 to 10 day wait. So the replacement arrived Thursday 4/23/15...
Well today is Monday 4/27/15 and guess what? The replacement died from the same problem so you know I'm a bit frustrated then the customer service rep who claimed to be the manager had the nerve to tell me "things happen, it's only electronics." Ok so that encourages me to know they really could care less about my problems. Yes I became a bit angry and was a bit rude if I must say but she really made me upset when she said she decided that they won't service me because I was rude. Well last time I read my warranty nowhere on it does it state that the customer service rep can choose whether or not my equipment gets services. I do believe I paid for that.
Reviewed April 24, 2015
I have 2 RCA tablets that were purchase at Christmas. In January after a very minimal usage the tablet would not come on. It appeared to not accept a charge. I sent RCA about 7 emails and each time it suggested that I check out the help department for suggestions - none of which worked. I finally had someone email me asking for a my return authorization number. I told him I didn't have one. It sent a return authorization number and said they would replace the tablet with a new tablet when it the return was received but it would not be the original color (blue) because they may not have any. I said the black would be fine - I didn't care.
The tablet was returned and they received it on 4/14. They have not sent a new tablet as told but in fact have sent it to Canada for repairs. To date it worked for about 20 days and has been broken for 93 days. The second tablet was a gift but I am afraid to gift it now. RCA's customer service is horrible. At one point RCA was the leader now they are the dregs on the industry.
Reviewed April 21, 2015
Got this tablet as an Christmas gift for my daughter. It was fully charged and just stopped working. The tablet won't turn on at all! Tried to reset and still nothing! I contacted RCA and still I've heard nothing from them-- $199 down the drain and little to none use. I'm very upset and so is my 9 year old daughter because now she has no tablet and we are a very low income family with little funds I saved to be able to purchase this tablet. I would like a new tablet or my money back! RCA is a ripoff product!
Reviewed April 20, 2015
I bought an RCA 10" tablet last December. It works fine but after 3 months it won't charge anymore. I went to Walmart Acworth where I bought it and nobody wants to help me there. They told me to go to the website of RCA but nobody is helping me there. Walmart should do their part in helping their customers. They are the one who sells the tablet and they are the one to be responsible on this part. RCA Customer Service are junk.
Reviewed April 16, 2015
I received this in end of February, beginning of March 2015. It worked great until last night when it no longer will charge or power online. I have seen many complaints about these and no one gets anywhere with RCA. I WOULD LIKE MINE FIXED OR REPLACED BUT CAN'T GET ANY RESPONSE.
Reviewed April 16, 2015
RCA 7" tablet - Daughter got this for her Easter present. Charger port on mechanism, not charger itself, is **. Will not charge. Told him to stay with Apple. Like a man he didn't listen.
Reviewed April 11, 2015
My daughter bought me the 10 in. tablet for Christmas. Has not worked properly since the 2nd week of using it. Doesn't charge half the time and the sound sometimes won't work if I've had my headphones in. Freezes up a lot, can't get it to power off. I've reset it a few times. Still won't work properly. Can't find legit numbers or contact info for RCA. From the research I've done they're quite a few, if not thousands of people with the same problems... Would like to find out how to refund my daughter's money for her. Very disappointed...
Reviewed April 9, 2015
Bought my 3 grandkids the 7 inch RCA with the keyboard case. The kids plugged them in to charge and when they turned on the screens have random lines throughout with no sound or picture. I'm in disability and don't have the money to replace. Kids are so upset. They are 7, 9 and 14. They used them for homework and entertainment. This is really sad as I thought RCA could be trusted. I also purchased online from Walmart. Of course they want you to deal with RCA.
Reviewed April 8, 2015
I have TWO pro10 Edition tablets. I purchased them for my kids on Christmas and today one just stopped working. It shut off and I cannot turn it back on and it will not charge. I have tried changing chargers and wall outlets and resetting, but I still get nothing. The second one has a lot of trouble charging, but it will if I hold the cord just right. I have googled the issue and there has been a lot of people with the same problem. So I called the company and got an extremely rude person trying to tell me it is my fault they won't charge and I have to pay to return the broken tablets before they'll replace them.
Reviewed April 8, 2015
I bought an RCA 10 tablet for my son in November and in 15 days it didn't work. It does and it does not turn on. I bought it at Walmart online. Apparently the charger also does not work. I worked hard for my child to have this tablet. My paid check is the minimum. I would want to get my money back or other tablet that works please. THANK YOU.
Reviewed April 6, 2015
I have had my RCA Tablet since February and now it won't charge. I am very disappointed in RCA..... I went with the Samsung tablet works much better.
Reviewed April 4, 2015
I just bought a new RCA tablet. I only had it for 2 hrs when it turned off and wouldn't turn back on. I hit the reset button with a sewing needle and it came back on again. This should not happen, but if it does just hit the reset button. I have not had anymore problems with it since.
Reviewed April 4, 2015
I received this in December 2014. It worked great until about a week ago when it no longer will charge. I have seen many complaints about these and no one gets anywhere with RCA. I WOULD LIKE MINE FIXED OR REPLACED BUT CAN'T GET ANY RESPONSE.
Reviewed April 1, 2015
Two weeks after purchase upon powering on the tablet, I noticed a bit of a glitch in screen, it turned black and white momentarily then returned to the loading screen. My friend purchased this tablet on a Black Friday sale from Walmart. He then gave it to me to give to my son. I was initially thrilled because buying a tablet for my son has always been out of the question, due to financial hardships as I am a single parent. Two months from the day of purchase, his tablet stopped responding to the on-off button. It took several attempts before getting it to execute command. No more than a week later, my son powered on tablet to find the screen only bars of white and grey - a completely useless device. The thing that is so bothersome is how little my son actually used the tablet, no more than a total of three hour in two months. I am very disappointed with this tablet, wish I had the receipt or the money to replace it for my son.
Reviewed March 31, 2015
After 2 months of light use, my RCA 10inch tablet would no longer turn on. Their service department said I would receive a replacement in 3-4 weeks and a UPS label to return my broken one. Checking back after 5 weeks I was told they would now ship it in another 1-2 weeks and I did receive a return label by Email. I shipped my broken tablet back, and now three weeks later, nothing. After reading of so many other similar complaints, I would definitely not buy an RCA product again.
Reviewed March 31, 2015
I bought three tablets as gifts this past Christmas. One for my 78 year old mother. Mine to take classes on, and one for my computer savvy teen. First I was not able to download classes on mine. It said It could not support the files which sucks due to the purchase being for the sole purpose of taking classes on it and not having to lug my laptop around. Then my mother's will not turn on. She played games on it, and was having a ball. Then one day she went out to remove it from the charger and it wouldn't turn on. She left it on the charger all day and still nothing. I have tried several times to turn it on and nothing. My son said he really doesn't use his that often but so far has had no problem. Why can't I get my mother's to turn on??? I gave her mine until I can figure it out but so far have not been able to find a number to call for help. It is of course still under the manufacture warranty, so I am stuck.
Reviewed March 29, 2015
My rca 10 inch tablet won't power on. I'm very disappointed in rca. Have only had this tablet since the end of November 2014. I have seen many other people also have this problem. I think it should be replaced.
Reviewed March 27, 2015
I had a bit of trouble getting phone numbers but once I did everything went well. The screen on my tablet was broke which voids the warranty but I figured I would try to call RCA for help. The rep opened a ticket, gave me the information of where to send it to be fixed. I was only charged $30.00 and RCA paid the returned shipping. Within 4 weeks I received a replacement tablet in the mail. Also during the time I sent my tablet I was concerned if I mailed it correctly and if it was received. I call Venture Electronics and left a message. My phone call was returned within five minutes. I have seen so many bad reviews I felt obligated to post my good experiences with RCA and Venturer.
Reviewed March 25, 2015
I purchased 4-tablets, four different colors (Black, Blue, Pink, and Purple) RCA 10.1 Tablet 16GB Quad Core Bonus Keyboard/C: KitKat: between December 13 and 17, 2014, as Christmas gifts for four of my adult children. We did not open our gifts until December 30, 2014 and by January 25, 2015 one stopped working. The next week, another, and so on. I was able to reset one and it is working sporadically.
I contacted RCA for repairs. I received an email instructing to send the first tablet to them, and if I would agree to have a different color, I said no, and explained I needed the exact one repaired or replaced. In addition, there was no information about shipping instructions for RCA to pay. When I replied to that email asking them how to send it to them without me paying, I did not receive a reply. I was ignored. However, reluctantly I followed their mailing instructions at my expense over four weeks ago, and I have not received any further information from them.
Now that I have returned one and received no response, I am more fearful to send the other three tablets that are broken. As if I will not get them back in a timely fashion, and when I do, will either of them work properly. In my lifetime, I have never experienced, what I call reckless disregard for customers, customer service, and to sell defective products is just unfair.
Furthermore, I have never had an electric device that broke within a few weeks of its operations that I can recall. To top that, I have never had to pay the return fee for repairs. I only wish that these reviews would have been posted prior to Christmas. Maybe it is was their mass productions, I do not know. What I do know is, I am unhappy as are my children and other customer.
Today is March 24, 2015, and none of my children's tablets are working properly. Further, I am writing this review like others are, due to faulty products from a respectable large company. If there is anyone that can help us it would be greatly appreciated. It makes no sense for there to be so many people with the same issues on this site, and there are other sites full of complaints. At about $129.00 and $30.00 for the tablet and insurance, and the consumer pays the return expense, I can easily say that this faulty tablet has created RCA some real profit.
Reviewed March 23, 2015
The tablet was bad right out the box. It failed to power up. I had to worked through a very poor english speaker to have tablet returned for repair. Three weeks after the repaired tablet returned was returned it stopped charging. Now, the telephone number supplied with the tablet tell you to go to two websites, neither of which support the tablet or tell you how to turn it in. This vendor is making an overt attempt to discourage customers from returning their crappy products. This tells me to never again buy ANY RCA product. Complete farce. I'm waiting for the lawsuit to start so I can get in on it.
Reviewed March 23, 2015
Bought tablet 2/3/15 at a Walmart in Ridgeland Ms. Can't find my receipt (still looking) but from what I've read here will not do me any good anyway. I paid $149 plus tax and cannot afford to just lose that much money. This tablet did not even work a month, and all of a sudden it will not come on, will not take a charge. Talk to a local computer tech, he says take back to walmart or contact RCA. I've called them got a recording tell me to go to website. I live on fixed disability income. This was the best I could buy for my needs. Is there anything we can do to get our money back or product replacement? Can you please help with this matter? S/N RN151DL1A1862 MODEL # RCT6203W46.
Reviewed March 22, 2015
I am a repairman, I have a 32” RCA that needs a replacement screen & I can't find one anywhere. Where can I get one & get a price to tell my customer a testament on this repair before I lose this job? Thanks.
Reviewed March 20, 2015
RCA Tablet won't turn on! Called the 855-475-9646. NO one ever answers, the recording tells you to go online. The website is just as worthless. This tablet DOES make a great paperweight with up to about a 5 MPH wind.
Reviewed March 17, 2015
I bought an RCA Voyager 7" Tablet on Black Friday (11-28-14). Less than four months later the screen has lines going through it. It's not usable at all! My son is devastated because he took such good care of his tablet. RCA won't help me because I don't have my receipt. Why does it matter? It's their product, they should fix their mistake! With as many similar complaints as I've seen we need to get a class action lawsuit going!
Reviewed March 16, 2015
Pro 10 Tablet will not turn on. I tried to call RCA, their voice mail said, "we are not taking calls". I have emailed them 11 times so far. I was told I will receive a new tablet in 10 days, it's been 19 so far. Now they want me to send my bad tablet to them and they will replace it. I have requested my money back. CLASS ACTION SUIT.
Reviewed March 15, 2015
Back in February the gift that came from Santa which was a Android version (Android 4.4, screen size: 9") stopped working. It's been 2 1/2 months of the run around and a horrible experience with all of the representative there at the return center. They all had a different answer for me. I'm still waiting for someone to resolve my return. Please if someone is reading this that can help me get my replacement ship to me, I would be more than grateful and my daughter will be a happy little girl. And please retrain that whole department. A desperate mother.
Reviewed March 14, 2015
Purchased tablet like all you other folks and now I am getting the run-around from RCA... I WANT MY MONEY BACK... will never buy RCA junk again ever! They told me they sent a replacement and then a week later told me I have to send my old one back and will not send replacement until they get it!!! DO NOT BUY THIS TABLET. IT IS WORTHLESS... I have an iPad now costs more but well worth it!! I can't believe I had to 1 star this either.
Reviewed March 13, 2015
I purchased a tablet for my 7 year old son. Never opened it until about a week or two later. I downloaded some games on it for him. He played with for TWO DAYS. He turned it off and it NEVER turned back on. I am so disappointed. I thought with the name RCA that this wouldn't happen. I'm not only disappointed with them but from reading these comments this issue isn't new and the situation isn't being handled properly, and they are still selling them at Walmart to rip more people off.
Reviewed March 12, 2015
Purchased an RCA 10.1" Tablet 16GB Quad Core with Keyboard/Case (RCA RCT6203W46) from Walmart in November 2014, prior to Black Friday as a Christmas present. Tablet was used from 12/25/14 until 3/12/15. Had been having problems with performance for about 2 weeks when the tablet powered off and would not power back on. Attempts to reset per the RCA user manual were unsuccessful. Unable to return the tablet due to Walmart's return policy. Called the RCA telephone numbers on the user manual and was directed by a recording to www.RCAtablets.com. Went to www.RCAtablets.com and could not find any way to contact RCA and the "support" section only gave me general FAQ. Based upon the number of complaints I am seeing online, I believe Walmart and RCA should be held responsible for selling defective merchandise.
Reviewed March 12, 2015
As I read in the other reviews/complaints the 10" RCA tablet that I purchased doesn't turn on and apparently doesn't charge either. I purchased this before Christmas for my son so we've only had it a couple months and it stops working. I'm a single parent with two children, needless to say money is tight. Nothing irritates me more than feeling like I've wasted my hard earned money. Very disappointed in RCA's quality and service.
Reviewed March 9, 2015
40" RCA flat screen TV - I have read about flat screen TVs dying within 18 mos to two years. Well, while I am not happy, it blew after 4.5 years. I did get good service while it lasted.
Reviewed March 9, 2015
RCA 10.5 tablets with board - HORRIBLE products. Purchased 2 for my kids with extended warranty. 4 days after using, 1 went bad. RCA support - there is none. Took over a month to get new tablet. 1.5 months later, other tablet bad and still no help. Now first tablet board doesn't work. Save your money and buy something else.
Reviewed March 8, 2015
SO, like everybody else, my tablet stopped working before a month was up. I was told it would take 3-4 weeks for a new one to arrive, but of course... nothing. Talking to customer service at walmart, they told me they have received numerous complaints. SO why haven't they removed the products from their website? And why is RCA still selling them, knowing they are defective. And where is the class action law suit? My email is **, if you have info!
Reviewed March 6, 2015
Tablet was gift. 4 weeks later, wouldn't turn on. Walmart would not take back, friend could not find receipt. Send email to SH - the company they said will send new 1 in 10 days, it has been about 3 weeks. Called Cust. Serv. 35 times in one day, NO answer, just says "cannot take your call right now" have to have return number to CK on anything. Sent a reply to the one I got, said it is still being processed, has NOT EVEN BEEN SENT!!!!!!! **! HORRIBLE CRAP TABLET AND CUST. SERV. PAYING FOR INTERNET, CANNOT EVEN USE!!! They don't care!!! Do not buy from this co. and tell everyone else!!!
Reviewed March 5, 2015
I also purchased the RCA Pro 10 tablet on Black Friday at Wal-Mart. It was a gift. It worked great for 5 wks. Then it suddenly and completely died. It had a full charge. It had been gently used. It would not turn on even with attempts at reset. We first stopped by our local Office Depot to talk to their tech who has always been very helpful. He attempted a hard reset then told us to take it back. We took it back to Wal-Mart with the receipt and the extended warranty paperwork. Wal-Mart's customer service would not help. They said we have to deal directly with the manufacturer. We sought out an associate in their electronics department to see if we might get a different answer but received a "Sorry but no" from him also.
So we went home and tried the phone #s listed for RCA customer service and eventually reached someone. We gave them the serial#, store#, register#, and every other # imaginable. Ridiculously, they gave us a new # that we would have to use on their website in order to get any help. We did that. Since then I've received a few emails that seem to be a runaround. The recent emails come from **. First they say they have not received the Serial # etc or any of that info and I tell him I've given all of that info to them twice. Then he says they will send a shipping label for repair/replacement but it never comes. I do not want a replacement or a repair from them since reading the reviews on this product and seeing how many are having like experiences, I have told him that. I want my money back. I fear we are dealing with a shady company and I'd like to add that I'm very disappointed in Wal-Mart over this as well.
Reviewed March 2, 2015
I purchased two RCA 10-inch tablets with keyboard case from Walmart during Black Friday sales. I gave them to my daughters for Christmas. Within one week I had one that wouldn't charge or power on. I contacted WalMart and they did send me a replacement one. It worked fine for about 2 weeks then would not connect to wifi. I did reset which seems to have fixed that problem. The other tablet quit playing sound unless earphones were plugged in within 4 weeks. No big deal, but as of now it has quit charging and will not power on. I was told it was too late for replacement. Now that I have read more reviews with similar problems I will NEVER purchase this brand again!! TOTAL RIPOFF!!!!
Reviewed March 1, 2015
My daughter was given this tablet for a Christmas gift. It was purchased on Black Friday 2014. After using the tablet a couple of times, the battery showed to be low, so the device was powered off and placed on the charger only to not charge and never power on again. Called the RCA customer service number, only to be told to contact them by web. Went to the website and was told to send an email in regards to my issue. Needless to say I am still waiting on a reply from my email. Will be contacting the BBB about RCA.
Reviewed Feb. 28, 2015
Very disappointed. Device (PRO 10 Tablet) quit working after only two months. Could not get any customer service. Wal-Mart refused to even exchange it. Have yet to hear from RCA.
Reviewed Feb. 27, 2015
I bought a RCA Pro 10 around Christmas for my son and on February 27 it stopped working. The screen went off and it no longer charged. This company has screwed myself and many others out of hard earned money. I will never buy another RCA product again!
Reviewed Feb. 27, 2015
Got a RCA tablet, it won't charge or turn on, the reset button tried that. It does nothing, called the phone number, this guy tells me go to web. I go there and nothing there to help me, called Walmart and they won't take it back, so I have something I can use and I cannot get one right now because I don't have money right now. And Walmart stores have them priced at $79 for the same one I got, but what if this happens again, I'm out more money.
Reviewed Feb. 26, 2015
I purchased this 32" TV/DVD combo from KMart in 2013 for husband's birthday. The DVD player has never worked properly but something we didn't use as much as we thought we would. We would put a DVD in and it would get stuck, would not play and was near impossible to get out. I would say we may have watched 2 DVDs that worked correctly and even those created an issue ejecting from player.
2/24/2015 I turned on the TV in the AM to a white screen, voice is available but nothing else. I have tried to return to KMart but they said it has been too long. So, I am contacting RCA to ask... what crappy products do you put out to pay $300 and only get a short years use of it. And ARE YOU GOING TO STAND BEHIND THIS MAJOR ISSUE OF FAULTY PRODUCTS??
Reviewed Feb. 25, 2015
I bought the tablet in December and it won't charge at all. It's not even 3 months old. When I contacted customer service the woman I spoke to barely spoke English and I had an extremely hard time understanding her to which she got very rude about because I kept having to ask her to repeat what she was saying. They said I had to go to their website and fill out a form to which I should receive a response by email. After reading all these complaints I don't have much confidence that it's going to be fixed. It sounds like there's some kind of defect because everyone is having the same problem.
Reviewed Feb. 25, 2015
I had 4 RCA flat screen TVs in my home. 1 got the screen broke. So I just went online and ordered another one assuming it would work the same as our other RCAs we have. I was wrong! No tuner means no digital channels. Called and was informed that they had changed and I needed to get a digital converter box. Took TV back and bought one that works fine with the direct cable from our wall. I will never purchase an RCA TV again.
Reviewed Feb. 24, 2015
I purchased a RCA 46" Flat Screen Television after Xmas 2012 and put it on lay away at Kmart in Elkhart Indiana. I finished paying for it and brought it home in March, 2013. Due to family medical business, I moved to Illinois to care for my elderly parents. The TV was never taken out of the box, and stored in a climate control unit with my other valuables. I moved back to Indiana in mid August, 2014 and finally opened the box to my new TV. After enjoying it through mid December 2014 I started getting lines on the right side of the screen. Then it would go to snow. Then black screen. And again back to lines.
I have tried to contact RCA to inquire to how to fix it, where to fix it (as a local TV repair store will not touch it) or if I could send it in to them for repairs. I called in December, January 2015, and now February. I have left numerous messages and have gotten the run around from each person I talk to with no one able to help. Just pass the buck. Finally today I got in touch with them to be told I waited too long, there is nothing they can do about it, the problem is that the screen is bad and RCA does not want to fix it. Instead they said to buy another TV and throw this one out.
I am on disability with limited funds. I feel that if they know they have bad screens, then when a consumer contacts them they should either fix the problem, replace the TV or split the cost of repairs with me. I do not recommend RCA for any products. It is not like the old days when they valued you as a customer, a returning customer no less. BUYER BEWARE!
Reviewed Feb. 22, 2015
I bought two RCA Voyager tablets for my sons for Christmas. Not even two months later neither one is working. First issue was they were having a hard time charging. Then one tablet will only bring up a white screen with lines all through it. The second tablet the little metal piece in the charger port actually split in half and will not charge. It seems to me by the many bad reviews that these products are defective. RCA has made a substantial amount of money off of these and of course they don't have a warranty. To me this shows they knew it was a bad product and we the consumers spent hard earned money on something that for some people didn't even last a week. Someone should file a class action lawsuit against them.
Reviewed Feb. 20, 2015
I have a tablet and I have tried to charge it, and the tablet won't take a charge and it won't come on. I bought a new charger thinking that this might be it but it's still dead. I would like to get it fixed. If I could ever get to their service department or their customer service, I will have to get my receipt.
Reviewed Feb. 20, 2015
RCA 22" TV/DVD Combo - I purchased an RCA TV through Finger-hut. First mistake. I purchased it early for Christmas last year. I didn't open the TV to make sure it worked ok, until just before Christmas. By then it was past the 90 day return deadline. 2nd Mistake. The TV had numerous pixels burnt out. It is now near the end of February and I just barely was able to reach RCA support after 3 emails and 6 or so phone calls. I have to pay for the shipping, and they are going to replace my TV with a "similar" item which is refurbished. This is unacceptable. I paid for a New TV but I get a used, refurbished TV in return. Lesson learned. Do not buy a TV online and absolutely do NOT buy an RCA TV. I would give it 0 stars if I could.
Reviewed Feb. 19, 2015
We bought 2 of these tablets from Wal-Mart on Black Friday. Also after reading the other complaints I can't believe RCA isn't recalling these... My daughter's tablet stopped working two weeks ago. And my husbands hardly used tablet stopped working today. Same issues as the other complaints. Won't turn on even when fully charged. It just stopped turning on one day. Both of them. Now 1 out of 1 okay but 2? This is ridiculous...Called Wal-Mart. No help of course and RCA gave me the run around. Do not purchase this Tablet! It's a piece of crap!! And what a disappointment for a great name like RCA to sell this crap!!
Reviewed Feb. 19, 2015
I purchased an RCA Pro 10 Edition tablet with keyboard from Walmart during the Black Friday sale. Tablet function properly for only 3 weeks. Will not power up.
Reviewed Feb. 18, 2015
I'm totally disgusted with my tablet!!! The resolution is horrible, it take horrible pictures. Had it since Christmas and now it doesn't even turn on. I can't get my money back so I'm stuck with a piece of crap!!! I went to Walmart to return the garbage and I can't because they only have a 15 day return policy after xmas. So now what?? There are 4 other people that have the same problem with this piece of ** tablet!! Doesn't that tell you that your product is garbage!!?!!
Reviewed Feb. 17, 2015
I bought 2 tablets for Christmas presents. The one does not work. Black screen. I have been trying to call and talk to RCA for 3 weeks and can not get anything but recording. They need to send me a new blue tablet to replace it. If they are that busy that you can never get through, need they must have a lot of problems with their products. Bought it online at Wal-Mart on November 16th.
Reviewed Feb. 16, 2015
I purchased a 7" tablet from Walmart on a Black Friday sell for my daughter. It worked fine for about 1 year as she used it lightly. She had stopped playing on it for about 2 weeks and when she went to get it so I could put it on the charger we noticed the battery has expanded (off charge and at room temp). I called RAC to get a replacement on 1/6/2015. I was told I would receive my replacement in 3-4 weeks. I received a call on 1/22/2015 and was told they needed the serial number again. I gave that to them and was told the tablet would be shipped out that day or the following day. I never received anything.
I called back on 2/2/2015 and spoke with Carol. She told me that I would receive my tablet in 1 week. I never received it once again. I called back today and was told that they needed the serial number again. I told them they already had the number as I gave it to them twice. He then told me that he needed 48 hour to make it a "high priority case" and I should call back in 14 days to check the status. I told him no that was unacceptable and I wanted to speak with a supervisor and I was placed with another agent who was suppose to be a supervisor. He told me to email my ticket number and serial number to this email address and I would receive an email in 1 week. I just don't know what to do from here since all I have received is the runaround.
Reviewed Feb. 16, 2015
We purchased an RCA tablet for Christmas. It stopped working within months time. Called RCA on 1/19. Completed an online ticket for repair and they said they would contact us in a day. They didn't & we had to call back. Told to reply to an email. Emailed 1/22 didn't get response until 2 wks later saying replacement would come in ten days. It's been a month & still no replacement. Was type to just wait. We promise that we will never buy from RCA ever again!!!!
Reviewed Feb. 14, 2015
Purchased this RCA tablet online at Walmart just before Christmas for $99.00. Thought it was a great deal - just came out on market with Kit Kat system. It had good reviews and the price was right. I went to use it in Feb with 50% battery charge. It came on and blacked out continuously. I could not get past the logo screen. Tried for days-read all the online "fixes"-nothing worked. Tried calling RCA service for a week straight - just got the recording saying that someone would assist me shortly. I put the phone down for an hour on 3 different occasions. NO ONE EVER COMES ON!! This was a total waste of $100.00. Is there any recourse with RCA on this piece of garbage?
Reviewed Feb. 12, 2015
I WAS Given a RCA tablet 10 in w/ keyboard for Christmas 2014. It wasn't wanting to connect and then it finally did. It only lasted approx 5 weeks and then lost all power it will not turn on or even charge. I read the pamphlet they sent in box and connected RCA, I did speak with a rep, on 2-5-15. He said go to RCA.com/ repair and enter info. I did RCA sent me a email stating that they will send me a shipping label, I also scanned and sent them my receipt via e mail. I called 3 different numbers to reach them. As of 2-11-15 I haven't heard from them. All the numbers say go to rca.com.
Reviewed Feb. 12, 2015
Bought 2 RCA tablets on Cyber Monday 2014 from walmart.com and 1 has died and waiting on other to die. Tried to contact about the 1 year warranty they come with and phone numbers given on warranty card are no longer taking calls and redirect you to their website to email support. Send you a response stating "will contact you in 72 hours" but after almost a week still no contact from them. DO NOT BUY THEIR PRODUCTS AND DO NOT BUY ELECTRONICS FROM WAL-MART! BOTH COMPANIES WILL BAIL OUT ON YOU! NEITHER WILL TAKE RESPONSIBILITY FOR THE JUNK PRODUCT! Wal-Mart is still selling these tablets. BEWARE! Read all reviews on internet about RCA tablets! Hope there is a mass lawsuit to come out against this company!!!! They need to be put out of business!
Reviewed Feb. 11, 2015
55 INCH LED LCD SMART TV - Bought in Sept. 2014. Used it till Jan 10th. When we turned the TV on in the morning the screen went all whitish and snowy. Tech was called and thought it was the t-board (mother board) and if that's it it's the screen and that's not covered!!! We are still without a TV and paying $25.00 a week to rent a TV. We talked to the tech today. This part that it may be is on backorder for who knows how long! Sears and RCA will not ok a substitute TV replacement on this junk
Reviewed Feb. 10, 2015
I had purchased an RCA 10" tablet from Walmart on the date of November 27th during their Black Friday blowout sales as a Christmas gift for the family. The tablet I had purchase had never been open until the day of Christmas and my family absolutely love the product, that is until the morning of February 8, 2015, when the product refused to turn on after being charged overnight. And I'm the type of customer that owns up when at fault because I work in retail myself and I can completely understand the position but walmart return policy on electronics is completely preposterous.
They claim that their return policy on all electronics or 15 days after the date of purchase which actually extends after the day of Christmas if purchased prior to the date. Not only that it doesn't state that on the receipt for a customer to be fully aware of their ignorant policy but 15 days for electronic product!? 15 days isn't enough to test anything electronic. I guess we wouldn't know unless we asked but I had no intentions on returning the item in the first place.
Reviewed Feb. 9, 2015
We purchased 2 of the 10" tablets for Christmas. Less than a week after opening them at Christmas one of them just quit working. Contacted RCA through the web site and they said a replacement was on its way along with a return label for the bad one. Told it would arrive in 10 days. Has been 25 days. Every time you try to call there is a different reason why they can't come to the phone.
I have sent several more e-mails with no reply back from them. I sent one yesterday telling them I was going to contact the BBB and today I get another e-mail from them just like the first one saying their sending a replacement and so on just like the first. "Will arrive in 10 days." Have called every phone number I can find on the internet to contact RCA and you can't talk to a real person to save your life. Will never ever-ever buy another RCA product as long as I live. The customer service department doesn't exist, those people are getting paid for doing nothing at all. If I didn't care what people thought about me I'd apply for a job there, everyone would like a job where you get paid to do nothing.
Reviewed Feb. 9, 2015
I wish I would have researched RCA Tablets before I purchased my RCA Pro 10 edition tablet on Black Friday 2014. These tablets have major android operating issues, mine worked for 10 weeks. RCA customer service does not provide a phone number where you can actually speak to a person, everything refers you to their website. I cannot return to Wal-Mart where I purchased it as it's passed their 15 day policy, RCA will not refund my $....This is a scam between Wal-Mart & RCA. They have known of issues with these tablets for a few years now yet they keep on selling them!! To say I am pissed is an understatement! I am filing a complaint with the Better Business Bureau and I suggest you guys do too, hopefully someone will file a class action lawsuit against both Wal-Mart and RCA for this fraud!!!!
Reviewed Feb. 7, 2015
Bought this tablet for a Christmas gift. Bought it November 21, 2014, and gave it for Christmas. It lasted about 3 weeks, would not power up again. I called customer service and was thrilled when the recording was in perfect understandable English, no foreign accent. However my excitement was short lived when in perfect English the voice told me to go to the website for assistance.
Being the perfect Lemming that I am, that is what I did. I contacted customer service and was given the obligatory "we have received your concern and are looking into the matter. You will be contacted shortly." That took two days. The first email notified me that I had to register the tablet, then I had to go to the website and fill out a claim. I did as directed, and some time later received another email stating that there would be a new tablet shipped with a return shipping label for the defective tablet. So far it has been 9 days and no new tablet. The tracking and RA#'s are useless, when checked I am told numbers not found. I am of the belief that the "new" replacement if it comes at all will be a re-manufactured unit and not new at all, we shall see. I must say, that Wal-Mart should do something with this problem also, since it seems that most were purchased from a store or their website, I will also say that the
Reviewed Feb. 7, 2015
CLASS ACTION SUIT REQUESTED. I bought my grandson, who lives with me, an RCA 10 in tablet w/ keyboard on 12-13-14, from Wal-Mart, for Christmas. He opened this on 12-25-14 and would use this maybe an hour or two a day. Yesterday 2-5-15, when the battery was getting low, we shut it down and plugged it in. A few hours later this would not power on at all. We even tried to reset with the button to no avail.
In contacting Wal-Mart store #2986, the limited warranty is only 15 days and I was to contact RCA. After trying to contact RCA, I got no response and the complete run around. After reading other comments/complaints, I believe that this is an ongoing problem with other customers with the same product and we need someone to step up for us. Also, I believe Wal-Mart should be listed in the suit as party to this travesty knowingly selling defective merchandise.
Reviewed Feb. 4, 2015
I purchase a Pro 10 Edition for Christmas in the month of December and it stopped working. On Jan.23 2015 was on it and it just went blank. I thought the battery was dead tried plugging it up. Of course that was unsuccessful. Finally got through to speak to someone with technical support and he told me I had to go to the website and go to repairs and fill out the information and the site suppose to give me my repair number and give me a estimated time on the process.
I went to the RCA site they don't have a repair link so yes I'm piss. I don't have money to give to a company that don't care for their customers nor the product that they made. I am so disappointed the one thing I wanted the most turned out to be the worse. Now I have no tablet and I'm out of the money I spent to get it. How unfair that is.
Reviewed Feb. 4, 2015
Pro 10 edition tablet - The tablet was a Christmas gift and worked fine for the 5 weeks it was hardly used. The battery started to die last night so I plugged it in but it didn't show that it was charging. I left it for an hour or so to charge only to find that it was completely dead. It wouldn't reboot by holding the power button or the reset button.
I called customer service and was on hold for 30 minutes when a man with a thick accent greeted me. I had a hard time understanding him and he got frustrated with me because I asked him to repeat himself. I was polite up until that point in time. I called him out on his behavior and wished him a good night. He did say that I would have to send my broken tablet back and they would be sending me another one. So help me it better be a NEW tablet that works or they will be hearing from me again.
Reviewed Feb. 3, 2015
I bought 10 inch tablet and it was not turning on. Called rca customer service @ 1800-506-5746 - s/w Dan and as he was illiterate mad **, he doesn't know to speak English neither he was able to understand English and that mad ** was not able to resolve my query and he said “can I place the hold on call for a moment” and then call was transferred to Clinton the great agent on the rca cs. This guy has no idea about his English. Overall, both made my life miserable…. Make sure you don’t have this agents to help you with.
Reviewed Feb. 2, 2015
(Please give me your ra#). What kind of customer service is this? I will never buy Rca products again in next 70 year of my life.
Reviewed Feb. 1, 2015
I purchased a RCA Pro-10 tablet for Christmas 17 December. First off the keyboard wouldn't seat on the pins in the case, I had to put a piece of thick card board under the lower right hand corner to make keyboard stay on. Then yesterday when I turned it on, screen would come one with the RCA dogs and about every 15 seconds would flash right back to that screen. I tried to rest it by pushing the reset button on the back. That made the screen go blank and not do anything.
I called 1-800-855-475-9646. I could barely understand the person on the phone from some foreign country. They said they are sending me a new one in 2 to 4 weeks. I guess the thing bothering me is why isn't the Consumer Protection management doing something to protect the consumer. A lot of folks are having the same problems and even when sent a new one they are getting the same problem on the ones they send to replace the ones that are bad.
Reviewed Jan. 30, 2015
I purchased a 10.1 RCA tablet on Black Friday. It has worked well until 3 days ago. I only have used it about 10 times. It will not come on. I have charged it up and it will not turn on. I hope to take back to Walmart to see what they will do.
Reviewed Jan. 30, 2015
First of all, like most of your consumers, I find myself holding (the bag) for lack of a better term regarding your tablet. I too, purchased your RCA tablet after Wal-Mart employee recommended its quality and performance. Due to my lack of technical expertise, I trusted the word of someone working in this department and also after hearing the honesty and warranty that went along with my purchase. Also in the same shoes as your other consumers, this tablet quit functioning after one months of use. It does not power up. Returning it to Wal-Mart tonight with anticipation of an upgrade and return, I am told of the Wal-Mart's return policy which is close to null and void.
I have been taught a valuable lesson, do not shop at Wal-Mart and do not purchase RCA as they make it impossible for a consumer to get satisfaction. Being senior citizens, we trusted that the name RCA stood for something. The Wal-Mart employee had a better name for your product, they referenced it as "junk". So now what do we do?!!? What do we do??? Tell me, RCA, would you want this situation to happen to your family???!!!!! Consumers, check these products out and whatever you do, don't make your purchase from Wal-Mart!!!!
Reviewed Jan. 27, 2015
In November 2014 we bought a RCA 10 tablet from Wal-Mart. In January it quit working like all the other RCA tablets you read about. Wal-Mart policy is that I had to return it to Wal-Mart before 15 days after Christmas and after that I had to return it to RCA. Unfortunately it worked a few days after this date. RCA support is India and good luck in getting a replacement. Meanwhile Wal-Mart continues to sell them.
Reviewed Jan. 27, 2015
Pro 10 tablet w/keyboard folio - I bought my grandson this tablet on black friday for christmas. I was so excited to get it for him. On christmas morning he was thrilled and told me it was his best christmas present ever. He used it everyday and was so careful when he was done with it or charging it. Me, my husband and grandson was looking at pics of snakes on the evening of Jan.12 and it was working great. I put it on charge myself so he could use it the next day. He tried to turn it on the next morning but nothing happened and it's been dead since then. I took it back to Wal-Mart and was told I had to return it to RCA because they only had a 15 day warranty from the day I bought it but they had made an exception and gave customers another 15 days that began on christmas. I missed it by 4 days. Now I haven't been able to find out how to contact RCA to return it. If anyone has any info please HELP!
Reviewed Jan. 27, 2015
Purchased 65 inch T1000 Model PR4165R60600 with Roku Streaming - Purchased this TV from Shop HQ on 1/3/15. No disclaimer from shopping network or manufacturer that this was limited series. TV arrived damaged and neither SHOP HQ or the manufacturer could replace this TV. I am told by several persons after 5 hours of phone calls that they will refund my payment upon receipt of the returned TV. I want a replacement TV, a refund is not going to correct the issue. As a consumer and a vendor myself, I purchase products in good faith with an reasonable expectation that the product or service is of value.
I waited over 3 weeks for delivery for the TV to arrive. Waiting several weeks for a refund does not help with the Super Bowl Game or my being able to have the TV that we wanted. A disclaimer should have been posted on the show to advise consumers that replacements were not going to be available, then I could have chose not to purchase a product that I was fully aware could not be exchanged because of a manufacturing defect which is beyond my control. I have purchased TV's in the past from HSN and QVC and NEVER had an issue, so my advise is BUYER BEWARE when shopping from SHOP HQ.
Do not purchase TV's as you will be extremely disappointed with their customer service and total lack of respect and professionalism to the public. The manufacturing agent did at least call me back and tell me that they were not sure when they were going to remanufacture this unit. At least someone showed some modicum of customer service. Again BEWARE of Shop HQ, look for other vendors so you will not be disappointed as we are.
Reviewed Jan. 26, 2015
After hearing him complain that he wanted another tablet, I got him another RCA tablet 16 GB, dual camera and keyboard. Which he loved again!! My only mistake was buying him another RCA brand!! As of today, it won't turn on! I'm very frustrated as is he, but I am going to try to return it to Walmart, where I purchased it. I would think that someone would be able to monitor the useless junk that RCA sells and it should be illegal. I remember when I was younger, that RCA was a trusted name. Not anymore though... Be smart and don't purchase this brand!
Reviewed Jan. 25, 2015
Purchased a 10in tablet on black friday. Worked ok when I first started using it. Dec I woke up and tried to turn it on, but it wouldn't come on. Left it plugged up all day thinking the battery had died, but at this point it still won't come on. Just threw the box away so couldn't take it back to Walmart. What I am suppose to do with it now?
Reviewed Jan. 24, 2015
RCA ought to go out of business after putting a product like this on to the market. I've only owned this product for two months and I have used it very lightly. Nonetheless, I have encountered numerous problems with the device. Any of which should have been enough for RCA to never have let this tablet get beyond product testing.
For starters, the sound is awful and the picture quality is horrible, and that's when the screen is actually working, which is only about 90 percent of the time. After just two months, my battery no longer holds a charge, and the tablet often will not run even while it's plugged into the charger! Some kind of glue is seeping out from behind the screen. The keyboard that comes with it at Walmart only operated properly for about a day or two. The software is extremely glitchy. This product is an absolute train wreck and I really hope it puts RCA out of business. Do not, under any circumstances, purchase this tablet.
Reviewed Jan. 24, 2015
I only had it for 4 weeks and my dad got it for me. And now it won't turn on. And I can't get it fixed. What kind of junky ** tablet is this.
Reviewed Jan. 24, 2015
First I would like to let it be known that I am putting together a class action lawsuit against RCA/ProScan/Curtis International. If you want part, email me **. Now for the review. I bought a TV from this company and it caught fire in my home. When I was able to get in contact with Curtis International: Frank **- Customer Service Manager. Curtis International Ltd. 315 Attwell Drive Toronto, ON M9W 5C1 Off: 416-674-2123 ext ** Fax: 416-642-0673 I had to talk him into accepting the warranty!
He only sent me a label, and did not sent me a shipping box as per agreement. When I emailed the issue to him he responded that since Curtis was going to upgrade my TV for all the havoc it caused, they felt I should produce the shipping box and padding. I felt obligated to agree to fulfill HIS obligation and it took some time for me to obtain what was needed to ship their unit back to them. Once it was sent, FEDEX held it at customs for a couple weeks and found that Curtis had given me the wrong label and paperwork! They called Curtis and Curtis refused to give them the information needed to pass the unit through customs!
The unit was sent back to me, but because of the wrong label, it was not dropped off, and was again sent to customs. At this point we have hit 3 and a half months thanks to RCA/ProScan. Now, I was able to make many phone calls and do all of Franks work along with RCA/ProScan, and got it through customs and it arrived 1/22/2015. (RCA/ProScan did not like this.) Now today I had to contact Frank ** the "Customer Relations Manager."
This is the type of people you deal with if you buy RCA/ProScan. Also, if you would like to contact me in order to stop this kind of corruption, email me **. This matter started on 9/23/2014 and today is 1/23/2015. This is not the only company that does this. Turns out, this is a thing with Electronic Companies that sell to the USA but are based in Canada. (Legal loopholes) But I have dealt with many consumer affair issues before. And the whole thing with not being able to send the packages back, that appears to be on purpose according to other sources. Interesting uh?
Reviewed Jan. 22, 2015
Got this 10 inch iTablet for a gift. It ran great for 2 weeks. Began to run slow. I turned it off and put the power connect on. When I woke I want to tune in on, it would not. Everything I NOW have read all said this is typical. Well, kewl... If you enjoy spending 160 bucks for 2 weeks of use, I suggest this. If you want a real tablet, seek another. I'm very disappointed in this. Thank God I'm an adult. The kids out there receiving this have no choice and can't return, which is the other joy of buying. You can't take them back...Never again...RCA isn't fair and doesn't back their crap!
Reviewed Jan. 21, 2015
RCA 10" tablet pro edition - I ordered it on black Friday from Wal-Mart. On Christmas Eve it froze up on me. Cannot get it to charge. Wal-Mart would not take it back. I have emailed RCA, but they are giving me the run around. Told me I would receive a new one plus shipping label to send the broken back. Been 2 weeks and nothing. I would advise everyone not to buy a RCA tablet. If I had got on the internet and read upon them first I would never have bought this one. I am very disappointed in RCA.
Reviewed Jan. 21, 2015
The tablet worked fine when new. 3 months later it's not anything like it was. I haven't downloaded anything. It constantly freezes up. The speaker system doesn't work very often. When it does, you can't hardly hear it. Another problem is the Google operating system. It is always constantly updating. This has ate up about 1/3 of my hard drive already. That's not good for a device that is slow already. It has made it even slower. Contacting RCA tech support is a waste of time. They just say do a reset on it. I have, yet the same things keep happening. They do not respect the consumer who buys their products. No help at all. I would not recommend the RCA 10" Pro Tablet for anybody. A lot of money wasted on a useless tablet. I wish that your agency would pursue RCA for defective products. Why not a product recall or a consumer refund for all who have lost out on their purchases. We are able to fight large corporations like this. Only you can help us.
Reviewed Jan. 20, 2015
RCA Pro 10" with keyboard - Bought three of these tablets for Christmas of 2014. One went out January the 13th, the next one went out January the 15th and the third one went out the 19th of January. These were Christmas presents for me and my family. These items are defective. Consumer Affairs needs to demand a recall on these tablets. Wish I could hire an attorney and rip RCA a new one for the disappointment that my family has had to endure. I am NOT a rich man and can not afford to buy new tablets for my loved ones. I can't even get a response from Anyone at Rca. Thanks RCA for bringing such disappointment to me and those that I cherish and from what I have read on here to a whole lot of other families as well!
Reviewed Jan. 18, 2015
My RCA tablet is frozen. It downloaded and document from the website that ended up being a security scam. Cyber said we had to pay it $300 to be able to get my tablet to work. Now how do I access my tablet again?
Reviewed Jan. 18, 2015
I have an RCA 1080P tv. You would think I would learn...This is the second in as many years. They just don't last long enough to justify having one. I'll never again buy anything made by RCA. I have a LG TV that I bought before this pos RCA and it still works great....
Reviewed Jan. 17, 2015
Just got a pro 10 tablet for Christmas, after 2 weeks it will not charge at all. It just went dead. Got in touch with RCA. They had me try all ways of charging it, use my phone charger, use my computer, change what outlet I used to charge it. Still nothing. Called back, they are supposed to be sending me a new one, which will take 3-4 weeks, then I am to send the old one back. So we will see. The customer service persons I spoke with were very hard to understand, did not speak English very well. Sounds weird that they would just send me another one without me sending in the old one.
Reviewed Jan. 16, 2015
First of all, I'm not going to be too inconsiderate because I called RCA and the representative was calm and answered all my questions. But he said he couldn’t help me fix the tablet he said I just have to buy another one when that's not right. I feel that's wasting money on a brand new tablet. I have to just throw it away. My point of this is there should be a solution to fix a small problem like it not rebooting or the tablet not charging because that's not our fault that something's wrong with their product and instead of telling us we just have to purchase another one they should manufacture it right the first time cause two weeks is too soon for a brand new RCA tablet to just stop working. I need some kind of advise because my son is all upset and if they care they would fix these things correctly because it wasn't even any wear and tear on it. It just stopped working.
Reviewed Jan. 16, 2015
Tablet only 2 weeks old. Would not charge or turn on. I called RCA at 1 855-475-9646. Customer service didn't give me the run around and are mailing a new tablet with a return label for the broken one. Quick and easy. (I didn't even have a warranty on it).
Reviewed Jan. 16, 2015
Got my RCA 10" pro tablet Dec. 4th 2014, sent it in on Dec. 29th, waited 2 weeks...received my broken tablet back w/ the broken charger!! That was the first week of January. Today January 15th, I received a new tablet with a used and broken charger - same as the other one I have. How do I know it's broken...know what it looked like before it broke...and I had told them 3 times I have no cable either for the keyboard...still don't have one!!! To be continued.
Reviewed Jan. 16, 2015
I purchased 2 tablets on from walmart.com as Christmas gifts for two family members. And thought is was a great buy. After two weeks my sister informed me that the tablet that I had given her for Christmas stopped working for no apparent reason. She said after using the tablet one night she shut it down. In the morning she tried to start it up and it just would not turn on and so the gift that I gave my sister was returned back to me. Tablet number 2, the keyboard cannot be used at all. Then I turned the switch to the on position. And nothing happens. So I have use the tablet on the screen. Also it takes too long for the tablet to look up information.
Reviewed Jan. 15, 2015
I purchased a 10 pro rca tablet for my granddaughter for Christmas. Now it is only January 15 and has stopped working; it will not charge or come on at all. Walmart 15 days policy is sad for people not to be able to get a replacement or refund. I guess I will try to get in touch with rca to see about the 1 year warranty. Considering all the comments, wish me luck.
Reviewed Jan. 14, 2015
Purchased a 10.1 in RCA pro 10 tablet on Black Friday as a gift. This tablet worked for three weeks then got stuck in a boot loop where it was stuck on the RCA screen. It wouldn’t respond when I tried to power off. When the battery ran down. It refused to recharge or power on. No luck getting any response from RCA customer service. You can only email them. They do not respond. Boycott this company. They don't stand behind their products.
Reviewed Jan. 14, 2015
I bought my son a tablet for Christmas through walmart.com and it no longer will power on. It is not scratched or damaged and has not been dropped but because I bought it earlier in the Christmas season it is apparently out of the exchange/return period and they would not let me swap it or return it and referred me to RCA customer service. Well when you call their so called customer service line you are not able to speak to a person at all and you are referred to their website which is not helpful at all. At best you can put info and hope for an email back.
I think it's a poor excuse for customer service and unfair to the consumers that purchase these products and are stuck with them. And to beat all the lady at customer service in Walmart says they are having a lot of people trying to return these faulty tablets. I think RCA needs to step up their game, be responsible and have actual customer service, not hide behind a website that goes in circles.
Reviewed Jan. 12, 2015
Phoned 800 number and was told nothing could be done for me because I didn't check the set while it was under warranty. I have had many RCA televisions through the years and did trust their product. I know I should have checked the TV but since it was new in box I think I should be able to return the set. Tech support could check to see it is still new, never used and give me a new one. The TV was bought at Best Buy Longview, TX. I believe this is a common problem for this model.
Reviewed Jan. 11, 2015
A few weeks before Christmas 2014, I bought & ordered online from Wal-Mart for my daughter the Pink 10 Inch Screen w/Multi-Touch RCA Tablet w/Keyboard Folio. It’s the Pro 10 edition which features 1.5GHz Quad Core Processor, Built in 16 GB of Flash Memory Storage, Protective Case, Bluetooth, Dual Camera's (front & rear facing), Mini HDMI Output Port, Battery Life up to 6 hrs., Auto Rotation, Micro USB & SD Card Slot up to 32 GB, etc. She was so excited on Christmas day to receive her new tablet. She used it daily for school work, entertainment, etc. She had it less than 3 weeks when all of a sudden it just stopped working for no reason & would not turn on. It was completely dead... There was no damage whatsoever or anything to provoke the problem.
I called Wal-Mart first since it was ordered through their company & as I was explaining the problem when the employee immediately asked if it was an RCA Tablet? I replied yes & he responded that most of the same exact tablets I purchased have had the same exact problems & were also returned. They are sending a new one out to me immediately which I have reservations because if so many of the same products are all having problems, I really expect the new one to be no different. I will try it one more time & if anything goes wrong I want my money replaced & will never buy another RCA product again. I'm extremely disappointed because I've always believed RCA was a great product & now my opinion has changed. I will update on the New Tablet when I receive it. Right now I'm not expecting it to be much different.
Reviewed Jan. 10, 2015
Used this for 2 weeks and now won't turn on. Can't return as past return policy so now I have to pay for shipping cost for RCA to fix and can take 4-6 weeks. Thought being big name company product would be good.. Guess NOT. I looked everywhere for issues but could not find and now I find tons right after Christmas. Thanks RCA for knowingly making a junk tablet.
Reviewed Jan. 9, 2015
Received the RCA 10" tablet for Christmas and it worked O.K. for the first few days but would run slow when browsing. It started to freeze up so I made sure all the updates were done. It didn't seem to run much better after that. I hardly used the tablet and by day 9 it froze again so I powered it off and it never came back on. Had it plugged into charger for full day, even used different outlets, and still would not come back on. I understand "lemons" happen but I don't want to take the chance of the next tablet "dying" on me after the store's return policy expires and who has time to spend hours on phone with tech support? I returned it to Wal-Mart.
Reviewed Jan. 9, 2015
Sound keeps going crazy. Very choppy and interrupted. If I turn off the TV and start it again, it works for a while. But is getting very old. RCA used to be a good company. Now you sell crap.
Reviewed Jan. 9, 2015
Purchased 2 different types of tablets for a total of 5. My childrens they got for Christmas will not connect to the internet even though we have wifi and they said “Send it back.” Also purchased a 10-inch tablet and yesterday it shut off and the beginning screen came on 4 different times, shut off and will not turn back on. There is no phone number to contact them about the tablets only go online and get it figured out that way, which can take weeks. My children’s tablets took 2 weeks to get an answer, still waiting to hear about mine.
Reviewed Jan. 9, 2015
Purchased a 39" RCA 1080P LED TV in December of 2013. Fifty Six weeks later it's dead. With Electronic Conservancy Tax in this province plus 13% HST, this is an expensive cost of ownership. It is obvious that the management in Consumer Affairs Canada are taking bribes from foreign governments and business. Maybe everyone should ship their dead TVs to Consumer Affairs in Ottawa.
Reviewed Jan. 9, 2015
I foolishly purchased two RCA tablets for Christmas presents, and within a month, they all became paper weights. The two RCA 7" Voyager 8 GB tablets have left me feeling so helpless and disgusted with how I wasted my money. It would have been less painful to drive on to the nearest freeway, roll the windows down, and throw $130 out. And to add insult to injury, I couldn't even return the crap to the store to get my money back. Thanks for nothing, because at this point, I would never buy another RCA product in my life, and will discourage anyone I know from spending $1 with you.
Reviewed Jan. 3, 2015
We haven't even had the TV that long. Bought it at Best Buy and only got two year warranty because we thought "RCA, it should be a great brand right?" WRONG. At Christmas time mind you, it started flickering like a strobe light and we do not know how to fix it and Best Buy won't replace it, we are screwed. We got rid of our old TV. I sat and cried "what the hell is going on seriously?" The government should step in and help us here. If we go and steal a TV we would go to jail right? Well they are stealing from us and it needs to stop. Products these days are crap and something needs to be done. I don't know about you but my money doesn't fall out of the sky into my pockets. I am on a fixed income and this hurts really bad. If someone wants to start a petition put it all over Facebook people will sign it. RCA SHAME ON YOU AND SHAME ON ME FOR TRUSTING YOUR COMPANY. I bought this TV 12/2012 Model No. LED32B30RQD, SERIAL NO. 2501-LD 32830-A115523.
Reviewed Jan. 2, 2015
I order a RCA 32" class led - lcd off line from Walmart 11-20-2013 - did not get until first part of Dec 2013. It was a Christmas gift for my son. We were watching it new year day 2015 and the tv went out. It should last more than one year and a few days. I don't see ever buying another RCA.
Reviewed Jan. 2, 2015
My daughter got it for Christmas and now here at Jan. 2, 2015 it stopped working. She loves to get on YouTube. Now she can't. Her dad ordered this online. He lives in Mississippi.
Reviewed Jan. 2, 2015
I got a RCA model RLDED5078A-D and on the net I search what was the problem with and it always the power supply no part AY128D-4SF11. And I will made a complaint on YOUTUBE, FACEBOOK, GOOGLE, etc. I got a few site to made the complaint about your company but before I do so, tell me why all those brand and the year of my TV got the same problem. I got the board in front of me and the place I get this RCA 50po - Direct LED HDTV is Walmart. Please do something because the TV just past the guarantee, for the prize it was not on special. Let me tell you that and not a demo.
I know electronics very well. I can't say it - the capacitor or diode, anode, canoed, resistance, k ohms, ohms, megohms, picofarad, microfarad, 1000uf 25 volts capacitor but I don’t find the problem - but make a few test on the board and it the power supply. Like the internet say about it this TV - got a very nice picture, a few input and output ex admi 2 time that the basic of a tv but they are fragile and easy to burn. Please just ask for a power supply and I will see if you are a good company because one year on endurance is not good for the company. I need this board - the power supply no. AY128D-4SF11 and what it strange is you got this number on a sticker and under another no. it on the board AOYUAN AY128D-4SFO1. Contact me at ** or by phone at **; cell **. I am French Canadian. If somebody talk French it will be better for me. Thank you for your attention.
Reviewed Jan. 1, 2015
Recently purchased a RCA 7" tablet model #RCT6378W2 for Christmas for my grand daughter and after several weeks of use the battery pack in the tablet expanded and broke the back loose from the tablet... Haven't been able to contact RCA to get a response from them... but very ticked off about this.
Reviewed Dec. 31, 2014
Bought a RCA Pro 10 Tablet from Walmart in late November. As of today, 12/31/14, the tablet just DROPPED DEAD without me doing anything. I don't have the patience that others have with this sorry device so I am not going through all the runaround. Stay tuned folks.
Reviewed Dec. 29, 2014
I received a RCA 10 in Tablet for Christmas. I have not been able to get a full charge. I have left the tablet plugged for 1 to 2 days plugged and it is never fully charged. This has been very frustrating not to be able to use it for no more than 15 minutes at a time.
Reviewed Dec. 28, 2014
My daughter purchased me the RCA 7" tablet online. When delivered, it worked for all of an hour then it started freezing up. Reset it by holding on button for under a minute. that worked for all of 30 minutes. Then the tablet shut off completely. Tried to turn it back on. You can hear the tablet, its on. you can hear notifications and all, you just can't see anything. The screen will not come on. We chose RCA, because it was a trusted brand at one time. RCA has conformed to producing quantity and not quality. And that's a shame, because RCA has been top, in my opinion, in electronics for decades.
Reviewed Dec. 26, 2014
My wife and I purchased 2 RCA tv's (40" LED40G45RQ) back in June to get a head start on Christmas presents. The tvs have been sitting in our closet untouched and unmoved for 6 months. We thought we were ahead this year and were worry free for Christmas. Yesterday on Christmas day they unwrapped their new tv's and were so excited. Later on that day they left to go visit their Grandma and Grandpa with their Mom. I stayed behind to mount their new tv's on their walls as a surprise. When I took the tv out of the box I noticed the screen was shattered and the metal frame in the back was bent. After inspecting the box I had noticed there was a vertical crease on the box as if it had been folded.
Today, the day after Christmas, I spoke with a lady at RCA and she said there was nothing they could do since the tv's were purchased 6 months ago. I mentioned that they are selling broken merchandise and I will be filling a complaint. She said "do what you gotta do." So, here I am with one good tv, one bad tv, and two kids. My lesson has been learned. Do not buy RCA products. They sell broken merchandise and then throw their hands up in the air as if they are the mafia. Not to mention the cold hearted customer service and an unforgettable experience that will forever change my feelings towards a long standing company that has been around since I was a kid.
Reviewed Dec. 25, 2014
I swore off RCA after remote kept breaking and they wouldn't replace. After more than 15 years, I thought I would give them another chance. For Christmas I bought a small LED HDTV for our kitchen. It was designed so poorly my HDMI inputs needed adapters that did not come with TV. After buying all required items, I turned it on and there was no picture. After 3 hours of troubleshooting, we determined the TV is defective. NEVER buy anything RCA - It's JUNK!
Reviewed Dec. 24, 2014
My RCA 1080 Full HD TV 46" is probably one of the most well-made and designed products I have ever purchased. It has provided me with countless hours of enjoyment. Where do I start? The picture is brilliant. Remote is easy to navigate. If you lose the remote, no problem since the side buttons will control all of the functions. But, one of the most attractive features involves the unit's versatility. The TV has the following inputs: 3 HDMI, 2 component, coaxial TV, PC, audio-visual analog. All work extremely well. Great audio outputs, also... You will want to connect this TV to a sound system or sound bar because as with all TVs of this sort, you just can't get much sound out of the set's speakers. I have my set connected to a great audio system and, combined with the great picture, is a fine experience. My kids and I have used it non-stop for several years. Manufactured in 2011, I know this product will provide many years of reliable service. Don't get pulled in by boutique and overpriced brands. Try RCA!
Reviewed Dec. 22, 2014
I bought a RCA 42" flat screen tv a few years ago and I ordered it online. When it was shipped, I noticed the box was ripped, so I looked at the Tv before Fedex left, and notice the screen was cracked. I called them and said I was not going to accept it and send it back with fedex. They said they would send me another one out. They sent one, I was pleased at first and a few months down the line, the pixels all started going out on the right side of the screen, then it had a black screen saying D12, no channel is recognized. Next, the volume goes all the way up to 100 on its own and when you tried to turn it down, it goes up all by itself. So I went to the setup option to reset it, thinking it would help it out, and all the options scroll up and down on its own. The price you pay for that tv and it doesn't last not even a year, and no one to help you is bad. I remember back in the day, I had a RCA console tv and it lasted for years, I don't know why the company went down like it did. They don't choose to help their customers and it's not fair. I think if someone opened a law suit and everyone can join in on it, we can all have our fairness and teach a company that it's not right to take advantage of people when we are not at the best economy. I hope something is done one day.

Reviewed Dec. 15, 2014
We had an RCA LED40C45RQ 40" 1080p 60Hz LED HDTV delivered a few days ago. Finally setting it up and, making popcorn to watch the Sunday games, I got very upset at RCA. I chose RCA because they have been around for a long time. Anyway, the left side of screen,10 inches, is black with lines running vertically, and a squiggly line from the left side to, to the center of screen. I don't know if it was damaged in shipping, or a manufacturing problem. I am taking it to Walmart where I ordered it from tonight, and want a full refund. I will buy another brand of TV.
Reviewed Dec. 9, 2014
Bought a smart tablet a month ago. Wouldn't hold a charge. Took it back to Walmart and exchanged it for a different brand. RCA - figured it was a well-known company. Big Joke! Worked 1 week and won't turn on anymore. Taking back today and I will get my money back. Walmart said if it is returned within 15 days, it is refundable. Done with Walmart products and tablets, I will just stick to my dell computer.
Reviewed Dec. 9, 2014
Tablet battery blew up just a couple months after buying it. Tablet no longer works.
Reviewed Dec. 3, 2014
I BOUGHT A SURROUND SOUND SYSTEM THIS YEAR, AFTER A COUPLE MONTHS OF THE PURCHASE IT STARTED TELLING ME THE DISC WAS UNKNOWN OR THERE IS NO DISC IN THERE. I CALLED RCA and they said I would have to pay $40 to have it fixed because that manufacturing date was July 2013. I purchased it in march or April of 2014, it has a 1 year warranty. RCA has always been a good brand but if that product starts messing up before you've had it 1 year they should fix it for free. The warranty should start at that time of purchase not when it was manufactured. I'm highly pissed because I paid almost $200 dollars for a product that doesn't work 95% of the time.
Reviewed Dec. 3, 2014
Battery pack busted out of tablet. Still can't get in touch with rca.
Reviewed Dec. 3, 2014
My daughter gave me an RCA 7 inch tablet for Christmas 2013. I was thrilled to receive it. I kept the screen protector and cover on at all times. In May I noticed that it was not responding well and that it seemed to be coming apart around the edges. It kept going off and not holding a charge till it got to the point that it wouldn't work at all unless it was plugged up. The battery pack is puffed up and it feels unsafe to use. My daughter feels bad because she knows how much I can use a tablet and I'm very disappointed with the quality of this product.
Reviewed Dec. 2, 2014
I bought it brand new February 26 2011. 46 inch rca and it started this half screen black. I had a warranty for 2 years on this thing. Tvs use to last 10 to 15 years. I had a lcd prior and the volume went. I think the government needs to step in on this crap. Where is the quality assurance.
Reviewed Dec. 2, 2014
My husband bought a 10 inch RCA tablet from Wal-Mart in Sept. It worked ok when it was purchased. We haven't had it 90 days and it decided not to power on after a full charged battery. We went back to Wal-Mart and their return policy states that we had 15 days from the date of purchase to return or exchange it. The customer service rep told us to contact RCA warranty dept for further assistance. So we called RCA and they said for us to ship it to them and they would look at it and we had to pay the shipping charges. They said it would take 4-6 weeks. If they couldn't fix it then they would make a decision on replacing it. So our dilemma sits with a tablet that doesn't work and a company who isn't taking responsibility. My brother-in-law also bought one and it did the same thing within 4 days of purchase. All we want is our money back.
Reviewed Dec. 1, 2014
On 7/12/04 I purchased a RCA 47" LED HDTV from Best Buy. On 8/16/14 we came home to find the TV hanging by its cord and the base still sitting on top the TV stand. This is were it gets good. We call Best Buy and they inform us that I can't bring the TV into the store because they can't handle any TV issues larger than 42" (but they have no problems sending them out the same door), call the Geek Squad. After an exhausting hour on the phone with the geeks I find to my amazement that they will not come to my house to look at an defective product without me first paying a $100.00 service fee...(now I truly feel like I have been dry humped). So, down the digital highway I go to find my next disappointment. I didn't have to travel far, to the RCA hotline! We all know the joy to be had when calling a place where no one actually answers a phone.
I could tell you all bout the personal hell I endured, but I think we have all been there. I found that I need to contact a 3rd party service center that works directly for OnCorp. Now to tell you that not all in this story are ass munches. The date is now 11/21/14 and I have A&E Services coming to look at the TV. From the Phone call to them till they left my home I felt we may have a ray of hope that my journey may finally be coming to an end. AHHH, but sadly that did not come to pass.
The service tech said it was obviously a cheap design and he took pictures and sent them to RCA. He also said I should call RCA (Oncorp) after Thanksgiving to follow up with them for a replacement TV. So as instructed, I called Oncorp today and they have no record of any of this. There are no words nasty enough for the rage that has befallen me. But have no Fear, the RCA hotline is here to help. I will finish with, tonight I will take pictures of the damage again and this time send them myself to the RCA gods and hope this time I will be heard. I will let you know how it works out.
Reviewed Nov. 29, 2014
Don't buy one ever! After purchasing 3, it wasn't worth what I spent. Should've bought an iPad & saved the grief. Repairing one would cost the same as rebuying one. Even after buying the warranty on the 3rd one, I get sent a raggedy, scratched refurbished one. I didn't have that tablet even a month.
Reviewed Nov. 29, 2014
I bought a RCA tablet from Target TWO DAYS AGO and it won't work. The screen is black and it does nothing. Really?! I can't believe this. RCA really needs to get their act together.
Reviewed Nov. 24, 2014
I bought a tablet in November of 2013 and it started out working good, then it wouldn't hold a charge, and now it won't even work anymore. When I contacted RCA they won't contact me back. Walmart said it wasn't their problem. Something should be done about this. People don't have money to spend on these things and they are no good.
Reviewed Nov. 13, 2014
I will be very accredit..I bought my RCA in Nov 2012. Has worked good till the past few weeks. Picture kept going out but sound stayed on. Carried it to TV repair place after RCA said they couldn't help me since warranty was out. They charged 40 bucks to check it out. Needs 5 back lights. Now they want to charge me 100 bucks for the lights and 200 to put them in. I paid over 600 for the TV. This is an insult that RCA would make such expensive machines that won't work longer than 2 years. I will never buy another one from RCA. And they were my favorites, till now. This company has lost more than a few customers and I am one of them. TV is still at the shop. I can't afford to fix it but I will bring it home. Thanks for nothing.
Reviewed Nov. 7, 2014
My grandson received an RCA Tablet a little over a month ago for his birthday. The tablet just stopped working. It will not charge, or turn on. We bought a warranty but my son misplaced the paperwork and no one can help us. RCA has the worse customer service. You call the number that is listed and they tell you to go onto the website. When you try to contact anyone, you are constantly redirected and no one ever answers. My family will never purchase another product from this company as they do not back up their products. If you read the reviews, a lot of people had the same problems and no one at RCA has corrected them.
Reviewed Nov. 3, 2014
This 7" Android Tablet works well after tweaking it with apps like 360 Total Security that improves the RAM memory. My complaint is that you can not use the external memory card for anything but music and pictures. This storage add on is useless for all other apps that come with this tablet or other downloaded apps. Just plain dumb.
Reviewed Oct. 22, 2014
I brought 3 tablets back in November during black Friday. They were given to my kids for Christmas. Two really don't had good charge and when you try to charge them you have to keep moving the cord. One tablet, the battery has exploded. My kids look forward to these items and it is sad they can't enjoy them. I believe someone should take action on this matter before someone gets hurt.
Reviewed Oct. 22, 2014
I purchased a 42" RCA plasma TV in Whitehorse, Yukon and shipped it up to Inuvik as I have a staff house that I will be in for the next 2 years. That cost me $100 shipping. Out of the box I did not like the color as compared to my Sony I have at home but thought I could live with it. Last week I went home for five days and when I got back to Inuvik, the TV had sound but no picture, but I could see it was back lit somewhat. At that point I knew something was screwed. I gathered all the required information and called the warranty phone number and spoke with someone that could barely speak English, explained the problem, and was told I need to ship it to Ontario (4144 miles 6669 KM) at my cost and it would be fixed in 6 to 8 weeks...
I friggin lose it... What kind of BS service is that...? It will cost me more to ship than the TV is worth and I'll be without a TV for up to 2 months... I asked what other products Curtis International LTD warranties to make sure I never buy one of their products but he would not tell me. So here I am needing to buy another TV and just want to take this RCA pile of junk out back and put a few 12 gauge rounds into it. What a great big waste of money.
Reviewed Oct. 12, 2014
I bought my mother an RCA tablet that was on sale for around $50 during their "brown Thursday" (day before Black Friday) sale. Even though she was terribly careful with the tablet and only used it for an hour or two a day after about 2 months it started to freeze up and would only hold a charge for around 20 minutes. Battery puffed up (assuming it exploded). Scary. Thank God she wasn't hurt. Now left with useless junk.
Reviewed Oct. 8, 2014
I purchased a 55" RCA LED TV March 2014. The TV died August 2014, so I contacted the warranty dept. Let's just say first off, I had someone look at the unit, and they confirmed the LED unit was bad. On Corp sends out a guy to look at the TV, and I tell him about the other service guy's resolution. He ignored it and ordered parts for a motherboard. That took two weeks before the parts got here, and he came back to fix it. Turns out the TV's LED was indeed faulty. Wasted time! So he has me trash that TV and On Corp send me a refurbished TV.
The replacement TV had a cracked screen. So I had to send it back to them, and they send me another broken TV. I sent that one back. Today I receive another broken screen TV except this time On Corp had a little grey sticker next to where the TV was cracked. What does this mean? This means FedEx is not responsible for the other cracked screens, but that On Corp sent me a broken screen to begin with. The packaging was sealed tight.
What I failed to mention during all of these problems, customer service's phone number goes right to voice mail, and I failed numerous times to actually speak to a live person. Also when I did speak with someone, and they say they will send me a FedEx label to ship the broken TV back, they never follow through. I actually had to get a manager involved to just get a FedEx label, and SHE didn't even send me an email on time. If you don't want to deal with issues like these, I suggest you stay FAR FAR away from RCA televisions!!!
Reviewed Sept. 24, 2014
I bought a RCA TV in July of last year, 2013. I did purchase the 1 year warranty but of course the TV has problems NOW after the warranty expired. I called and they said to fax receipt and serial number and I did that. However, I haven't gotten any response back yet. It's only been a day but I just have this bad feeling about this. The picture is crisp and clear but the sound went out. I have bought so many TVs over the years and I've bought off brands and I have never experienced a TV sound going out after 1 YEAR! What kind of crap is that? I guess RCA is name the same RCA of old. I will never buy another RCA product again. WE all should file a case against RCA!
Reviewed Sept. 14, 2014
I bought a RCA TV 39" from K Mart for $349.99 Oct 3, 2013 and TV shut off while watching Sept 6, 2014. I thought RCA had a very long standing history of excellent electronic items and found out it is not a RCA at all but rather made by OnCorp and the warranty dept is giving me the run around.
Reviewed Sept. 12, 2014
My sister bought an RCA 22 inch flat screen tv, had it for about 2 years. Turned in on, last night was watching a movie. For a few minutes when it just turned off, she unplugged it then plugged it back in, nothing. The next day, I plugged it back in and tried it again, there was audio but no video. A couple hours later I tried it again, nothing. The light indicating the tv is on, is the only thing that works.
I called Walmart last night, they gave me the number for RCA. I was waiting for the employee to help me fix it and I got hung up on. Not fair, I mean what a lousy week first due to city cutbacks my sister's job is gone now. She finds out after 4 years trying to be a full time crossing guard. She is now a spare crossing guard, again they tell her also she no longer has her medical or life insurance, then this happens. Help!!!!
Reviewed Sept. 2, 2014
Purchased a brand new TV on 3/08/2014. TV stopped working on 8/15/2014. Contacted RCA 8/22/14 - still no resolution. RCA says to call On Corp. Left numerous messages. On Corp has yet to return calls and RCA is saying there is nothing that they can do & repair person has yet to order parts.
RCA Company Information
- Company Name:
- RCA
- Website:
- www.rca.com