RCA Reviews

$300 tv, worthless to fix

My husband and I purchased a 52 in RCA hdtv/monitor from walmart on 3/1/05. We paid around $1000.00 for this tv and you can't even get it to turn on. We have no children at home and this tv is still in new condition other than it won't work. Why is RCA able to produce a product like this and get away with it? The model# is D52W19BYX1 SERIAL# F025C302C.

We purchased an RCA 32" sdtv on 6/14/07. I have always had problems turning the set off with the remote, but I assumed that it was just me. My TV went out about a month ago, and then it came back on and worked until about a week and half ago. I called and got the name of the repair shop located closest to my home. We took the TV to this shop, explained the problem, and he said he'd check it out and call us back. The repairman called and said the TV would cost $218.00 to fix (the parts are still under warranty-the labor is not). I looked around the repairman's shop and saw several TV's exactly like mine - all broken.

I bought a 50 inch hd TVrear proj. RCA and had it for two months when the lamp went out . I waited 2 months for the lamp and had it working for another 4 months. As soon as the warranty went off, the color wheel went. Now I can't find a color wheel for that model and can't get any support from RCA. Never again will I buy an RCA product.

I bought a new RCA 42 inch flat screen LCD TV in May of 2007. The sound stopped working October 4, 2007. The authorized dealer could not fix it. RCA said they would replace the TV; they did not. Then RCA said they would refund my money; they have not. I have called them once a week for 5 months, with no resolution. You cannot speak to a manager, there are no other numbers to call, no one from the company calls you, the phone calls are usually long, no resolution in sight. I called a lawyer today. I'm going to sue them for not only my TV, but for the five months of cable I've been paying for because they keep telling me they will resolve this matter in 2-4 weeks. I don't want to pay the $500 penalty my cable company will charge for ending the service before the contract is up. I also want money for all my phone calls. I bought the TV with cash. I just went out last Saturday to purchase a SONY TV. I had to finance it because RCA has not refunded my money yet. I think RCA should be responsible for my newly acquired finance charges as well.

I purchased two 50" HD DLP TVs, both from Walmart. The first one was purchased in Oct. 2005 and the second in Sept. 2006. I paid $2000.00 for each one. Within 15 months of purchasing each one, my picture went out on both TV's. I did some trouble shooting and believe the problem is with the bulb. I called to find out about ordering a bulb only to find out that the cost is $200.00 per bulb plus shipping and tax. That is an outrageous price to have to pay every 14-15 months to replace. The bulb is replacement is supposed to customer friendly and pretty simple to replace. I thought I would replace it myself. Not at that cost. I am very disappointed with this product and the company for the way their customer service dept. handled things. I had to call back after they would transfer me to each dept., and then they would tell me they had no information after giving them the information on both products 4 times. They still have not helped me with anything to date.

Purchased a TV in August that stopped working on January 1. We have been trying to get the TV fixed or replaced for two months. Have been in contact with company a minimum of once a week. After 3 weeks, the company finally told us that they did not have the part available to fix the TV and they would replace under warranty. Two weeks and several calls later, they told us that they would be shipping the replacement TV. On 2/18/08 we were told that the order for the new TV had been placed and it should be with the shipping company by end of week. Today, 2/25, I am being told that they do not have the TV in stock and there is no date for shipment. When customer service has told me they will call me back with a resolution, I never receive the phone call. I have had to continually follow-up with them, and each time am told something different. We have been without a TV for two months and have no indication from Thomson on when they will resolve the situation.

I purchased my RCA TV in June, 2007. In Oct. it wouldn't turn on, so I called RCA to see if they could help. They had me try a couple of things with my remote, and it didn't work so they told me I would have to take it to an authorized dealer to get it fixed. So I took the television to the dealer, and after two weeks of waiting I called them and they said they were having a problem with RCA. I called the warranty department and was not successful. I called and was told someone will call me back within 24-48 hrs. After the third time I was so mad they had someone call me back within a half hour. I was then told I should have never taken the television anywhere; I was supposed to send it back to them, and they would replace it for a fee of $85.00. Mind you I only had the TV for 4 months.... I was told it was an out of warranty fee!

I bought a RCA 32 inch TV two years ago. On February 17, 2008 it started flipping through channels by itself and then switching itself on and off. We tried everything to try and fix the problem. First by unplugging for awhile, but it continued to do the same thing. It doesn't seem to do any good to contact RCA about the problem because they apparently don't care about the customers. I called a repairman to see if it could be fixed and he quoted $135.00 to fix the problem and that he knew what the problem was. So it sounds like this is a common problem with RCA tvs. A very dissatisfied customer.

RCA TV model # HD44LPW62YX1 Warranty Stopped working 03-Nov-2007 contact RCA warranty issue = after much problems getting a lamp did not fix TV told by RCA contact to get local repair source the authotized repair SUZOR has been to my home replaced 1 part and said more parts are needed and they would order the part#271012 DM Board. I spoke with 1 person at SUZOR and was told they could not get a date or the part. this issue has been going on since 03-Nov-2007 and cannot get any info from RCA/Thomson Inc. or SUZOR again this is a warranty issue around 100 days old

I bought a 52' Scenium t.v in 2002. In 2006 it shut off and started smoking and there was a bad burning smell. I called RCA and they told me get it fixed, that it wasn't a safety issue. I got it fixed. It did the same thing again in 2007. Called RCA back and they told me I should have called when it was under warranty. I told them I did, They again told me to get it fixed, I told them I wouldn't because of safety issues! They refuse to give me a refund. I have put in a report with a safety complaint and I found out my t.v is not Canadian certified. (I live in can.) I called RCA and told them, they still don't care. I reported them to national safety, lu and I'm going to complain to better business bureau. By law they have to have the t.v Canadian certified if they sell them in Canada. Hopefully someone can do something. If not I will go to small claims court. It has to be manufacturers defect. What upsets me is they won't do anything for their consumers.

In Feb '07 I purchased a model#27v414t RCA TV and used it 3 hours/week max and a green halo surrounded the picture in dec '07. several calls to thomson service and 2 trips to their knoxville, TN authorized service center who could not get a replacement crt saying other rca customers had similar problems and auth svc repair cntr, knoxville could not obtain any crts to replace in the sets for a year! I was told by thomson to send a complaint in writing to marieta corp office in ga. (this after repeated denials to talk to a supervisor).

I bought a 50-inch RCA DLP TV for $1700. After two years, it has serious problems. The light engine needs replacement. This part costs more than the TV--if you can get the part! I have found many consumer complaints that are the same as mine. I believe there should be a recall on this product. I am out $1700.

I bought a 46-inch RCA TV from Walmart in Dec., 2006. It stopped working in June, 2007. I have talked to several people at RCA; they wanted to make me take the TV in for repairs and said that was my responsibility. I agreed to take it to a repair shop after much arguing with customer service about which shop would be the closest to me. However, one shop was out of business, and the other had the repair man out sick. So I called back. After many conversations with their customer service (who never return your calls but always say they will), I was told they would replace the TV. But guess what? They had none available in the warehouse at this time. I would have to wait another two weeks. So I waited. Called them back in two weeks; they have a TV but not the exact one I purchased. Big surprise again. I asked when would this TV be sent.... Two weeks....

I purchased my husband an RCA Scenium DLP TV in 2004. Upon delivery of the unit, there was a scratch on the screen. Thomson wouldn't do anything about it. I requested the extended warranty, but was told there was none available. In 2006, a shadow started to develop on the screen. I contacted Thomson again and was told that there was nothing that could be done. After several calls to the company, one of the CSR's told me that it was the lamps. I was told that the lamps usually go after 4 years, but in my case it is sooner. With my husband working shifts, and myself working, there is no way that we could have been watching the television as much as they claim. There is a TV in every room in my house with the exception of the bathroom. So I know we did not go over the hours of viewing and this is before 4 years, so what is the problem? I had a magnavox (PIP) for 20+ years and only spent $150 on repairs. With this television, I will be spending $400 or so replacing the bulbs every 2, 3 or 4 years. It is not worth the aggravation. I will never buy another RCA television. Customer service is uncooperative.

I purchased 2 RCA 20" TVs (20f420t) for my vacation condo. After only using a few weeks, but owning for a few months, one of the TV's screens went blank. I called customer support and was told to fax company my receipt, and they would send a prepaid label to return the TV for exchange. I faxed the receipt and never heard back from RCA. A week passed, so I called RCA. They said they received the receipt but was told that they now want $80 to exchange TV, and I was to pay for shipping. TV only cost $125 at Walmart! I asked to speak to a supervisor. Joe Smith (name he gave me at call service in Philippines), said he would look into problem and call me back in 24 to 48 hours. A week later, after no returned call, I called back to ask what happened. I spoke to another supervisor Pepper (ya right), and she told me there was nothing they could do. I asked them to listen to the original taped conversation between myself and first customer support person. She refused...end of call.

In April 2006, I bought an Rca Truflat 19 diagomal tv. I read online about its faults only AFTER I had bought it. It said the set's volume will get very soft then very loud, which it did almost incessantly. Also, it said two green blobs will appear, which they do. I'm thinking of getting a medium sized plasma from phillips. Are they trustworthy?

I purchased a 61 inch HD DLP RCA TV in April of 2005. From day one it made a loud humming noise. After 2 years the TV quit. It was taken back to the place of purchase for repairs. They called me within two days, said the color wheel was broken, it would be about a $500.00 part, and did I want to go ahead and fix it? The TV cost 3,000.00 so yes, I want it fixed. This was in August of 07; it is now Jan 08 and still no part from RCA. I called RCA and talked with several different people but have gotten nothing but a run around. By reading blogs I find that this is a common problem with RCA. I have been told that they no longer make parts so there aren't many out there.

In Nov 2005 I bought a 52 inch RCA floor model TV model # 52w19. On Dec 26, 2007 it made a popping sound and started to burn and smoke with no warning. I feel this is do to a defect in the TV. If I had not been home my house could have burned down. I think RCA should replace the TV or pay for repairs. Any help you can give me in this matter will be appreicated.

Do not buy RCA/Thomson products! I have a RCA 61 inch DLP. It quit one day. I called RCA customer service over seas. No help! I called back; they set me up with a local repair company, gave me an est. of $1100.00! I paid $3000.00 plus for the TV! I Googled RCA and got their customer service person for North America (Nadra Maxwell@ 317-817-8101). This a direct number to her office (make a Note!). She agreed to pay half. I gave the TV away for the price of repair and bought a different brand! This was a bad ordeal!

We purchased a RCA SDTV 36" screen on May 7, 2007. On December 16, 2007, in the middle of a movie the television died and has not come back on since. That's not the bad part. The bad part is, you can't reach anyone at RCA to get repair information; and when you get an auto-response from Thomson (who by the way, did not read the emails because all the responses have been the same no matter what you state) you get auto-reply. We have a year warranty, and it looks like they are going to ignore us until the warranty wears out. After reading thousands of comments and complaints, I'm sure my $400 TV will never be repaired or replaced.

This is all about an RCA HD 50 TV (which I bought 2 years ago on 5 Oct. 2005) which has been sitting at Tower TV in Fort Smith, AR for 59 days as of today (23 Dec. 2007). I went through a warranty number, and they gave me a number for Tower TV to call so they could fix the TV. I told Tower TV at the time that according to the manual it could possibly be the lamp but also the color was distorted. They picked up the TV on 26 Oct 2007 and ordered a part through Thomson Consumer Electronic Corp which apparently owns RCA. The part was ordered on 31 October from Clarita, CA but was told that it was back ordered and would be in around 8 November. Part did not arrive at Tower TV until around 15 or 16 November. The part was a color wheel (that is what Tower TV told me). They said it fixed the noise that the TV made but did not fix the main problem.

I purchased a 20 inch Tru-Flat RCA television and it is less than a year old. It cuts off by itself and I can not get it to say on. This is very upsetting because of the way I like to watch tv. RCA keep giving me the run-a-round.

I purchased a RCA 52INCH TV in June 2006. In Oct. 2007, the TV just stopped working. I called a repair man and it was a bad deflector board. After researching online, this is a common problem with RCA, yet RCA will not take responsibilty.

I bought an RCA 50 TV at sales price from Best Buy 1/27/07. The light engine needed to be replaced by an authorized service company. I have been without my TV since 11/15/07, and it is still not repaired. Thomson/RCA offered finally an exchange, but then I found out they will not exchange for the same quality or model; instead they want me to exchange for a cheaper product because I did not pay their manufacturer sales price. Then I asked for a refund, and they said they do not do refunds. After complaining they agreed to a refund, but then I was told it will be 6-8 weeks to process and receive my money. So not only did I go without during Thanksgiving and my vacation but now they are telling me I am going to go with out during Christmas, maybe even New Years as slow as they actually move. And nothing accommodates for that and the stress of all this. I am losing sleep over this because I am so angry. It isn't fair!

I purchased a new RCA TV from Big K-Mart in Sept., 2006. The picture turned bright red and the set cut off in Sept., 2007. Luckily, I purchased an extended warranty with the set. I called Big K-Mart and filed a claim. Between the first repair visit, waiting for the back-ordered part, and the second repair visit to install the part, it took over seven weeks to get my set repaired. Two weeks later, the set is turning red and cutting off again! I will not purchase another RCA product again.

I purchased a 32-inch RCA TV in April, 2006. It stayed in the box four months because of some home improvements. We started to use it in August,2006. It always made buzzing sounds while running, but I thought it was okay since it was my first HDTV. Then it started to fail when I turned it on. So I called RCA, and they went through the troubleshooting process. Later it failed completely. My warranty was out, but I was told they would provide a replacement TV if I sent it. I shipped it August 15, and no replacement yet. I've gotten 5 or 6 different stories; when I ask for a supervisor they say someone will call me back. Who can I talk to?

In the last 6 years I have bought several RCA products and none lasted longer than 2.5 years. I bought a 36-inch TV that would not power up after 2 years. I had it fixed for $300, but while it was in the shop I bought another one. The second one I bought lasted just a little over 2 years. I just threw it away. A few months before the second one went out I purchased an RCA DVD player/recorder, just under $300; it quit working after 4 months. I e-mailed RCA and received a generic letter telling how they strive for quality products and were sorry I was not satisfied. There was no name or signature on the e-mail. I will never buy, and advise everyone not to purchase, RCA products.

I bought a 52 inch TV the day after thanksgiving in 2006. 3 months later the TV would not turn on anymore so I took it back to the store (Wal-Mart) and got a replacement TV (after arguing with them for an hour).Today is Feb. 24 2007 and this morning my TV color is out of register. I went to setting and it won’t let me change anything to fix the color. Now my screen looks like it has a big bubble in it and the color is awful. Needless to say I will never buy a big screen TV again.

Purchased a RCA 32"HDTV 8 months ago came home and it would no longer turn on, was told by the repair place that this is a common issue with the RCA televisions. The cost of the repair was more than I paid for the TV and that’s with the part (power supply board) being under warranty.

June 4, 2005 my son purchased an RCA Home Theater receiver (RT2380) for my father's day gift. The unit worked about 2 months, then would lock up (no response to remote control or unit pushbuttons). After unplugging it and letting it sit, it would reboot and work for a while. I contacted RCA via email and was referred to a customer service phone number. It took several calls and extended waits before they told me I would have to return it to the store I bought it from for service. They informed me that they no longer performed service and would send it to a service center in Oklahoma. It took several months to get the unit back. It failed in the same mode again after about a week and a half. I returned it for service again (5/3/06) the second time and I'm still waiting for repairs in November 2006. RCA builds junk, boycott Thomson / RCA.

I bought an RCA television in March. It unexpectedly stopped turning on in June. I sent RCA an email, and never heard back. I called them, and was told I could mail my television to Texas and they would be happy to mail me a new one, as I was well under warranty. My television weighs over 100 lbs, and I was quoted a $150 shipping charge at UPS. This is ten dollars less than I paid for the television. I called back and asked if there was a better solution, as the shipping cost was equal to the worth of my television, but to no avail. I talked to four different people who all told me that this was the most efficient way of dealing with the warranty. Efficient for who?

We purchased a brand new television, 52 HDTV RCA Thomson Brand at an INCREDIBLE steal through a reputable furniture store. Regularly selling for $2200, we walked out of the store for $1399.99 - and were anxiously awaiting it's arrival. The television entered our home on 11/11/05 - and on 12/22/05 I made my first phone call to RCA. We were experiencing a very high-pitched squeal from the unit. It was so loud our dogs would howl and we would get migraines from the frequency, even when it began to get too high for us to hear.

I have previously written in about my RCA tv going out after three months. The service center has had my tv for over a month. They say the module board has gone out. I asked the service center if this was unusual and they said no.He informed me that RCA is not worth buying anymore and everyone should boycott this company. He said that they cannot even get hold of a person to talk to. They have no idea how long it will take for this part to come in as the distributer is out of this part. I have tried on numerous occasions to get hold of a person to talk to about this problem. You cannot get to a person to talk to. I was told that they are getting by with this type of service to the consumer because they are still living on the good reputation that RCA use to have. The service center told me that everyone should report them to the better business bureau and that is what I intend to do.

I purchased a 52 inch RCA television model HD52W59 in December of this year. I turned the tv off and when I returned home the tv would not come on. I had a totally black screen and no sound. I had only had this tv for three months. I went back to Circuit City where I purchased the set and was told that they wouldn't do anything as it had been over 30 days.