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RCA
RCA
Overall Satisfaction Rating
1.51/5
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    2
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    3
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    2
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    2
  • 1 stars
    25
Based on 34 ratings submitted in the last year
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RCA

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786 RCA Consumer Reviews and Complaints

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Page 1 Reviews 1 - 30
Rated with 1 star
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Verified Reviewer
Original review: Jan. 8, 2019

I am 64 yrs. old. I grew up with RCA and always trusted it... I got a small inheritance a couple years back and the biggest part of it, went to getting myself a big screen tv. I was happy to find an RCA because I always trusted you. I spent $ 650.00 for it and was so pleased and now it doesn't even turn on. Sometimes I can get voices but no picture at all... I am on Social Security and don't have the money or inclination to replace a $650 tv every 2 years... I have been so upset about it all. Today, I go to my son's house and his RCA 50 in. big screen is doing the same thing... His tv just comes on in Spanish. What is wrong with you. Do you not even value your customers anymore? You make poor quality products which you charge a mint for and then set it to break.

Normally I would at least think of it as some fluke but for the same thing to happen to my son's tv too, shows horrible craftsmanship and I will never buy a product of yours again along with telling everyone I know about your SORRY company... If all you want to do is sell low quality TVs and other products, PLEASE GET OUT OF THE BUSINESS!!

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Rated with 1 star
Verified Reviewer
Original review: Jan. 4, 2019

The power to the device stopped working. We could reproduce the problem yet after 3 times sending it to RCA for repair they could never fix it. They'd say, "We can't find anything wrong," even though it wouldn't work at all. After months of mailing it and waiting we gave up even though it was under warranty and bought another brand. Do yourself a big favor and don't purchase any RCA products because if you have trouble with them, you're out of luck.

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Rated with 1 star
Verified Reviewer
Original review: Dec. 27, 2018

Purchased a 55 inch RCA Roku smart TV from Walmart.com on Aug 2018. Picture started flickering continuously about Dec 1st. Just over 90 Day Wal-Mart return policy. Still under RCA 1 year warranty. No help from RCA getting it repaired or replaced. Never thought a new TV would fail in such short order but it did. I can’t believe Walmart would still partner with a company that doesn’t stand behind its warranty. They spend more time with excuses and demands that you decide it’s not worth it. The only reason I went with RCA is they once were a leader in the TV world. Obviously those days are long gone. Don’t be suckered in by their low prices, it’s not worth it.

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Rated with 1 star
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Verified Reviewer
Original review: Dec. 23, 2018

Have two RCA tv. Both have stopped working. One red line down middle. The other sound has gone and pixelated bad. Have only had them for about two years but hardly ever used both in spare bedrooms... Not worth repairing... DON'T BUY RCA.

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Dec. 9, 2018

After 5 months of buying this tv for $800 (65 inch 4K), there is no picture, only sound. I have warranty (Curtis International), but after reading so many negative things about the TV and the hoops to jump through with the warranty company, I am going to junk it. If you ask why I don't want to go through the process of warranty, I'll tell you. I am a senior citizen, life is getting a lot shorter and I have no time to deal with scammers. I will have to take the loss. DO NOT BUY RCA. You will be sorry... And that is a guarantee by me! There should be a class action lawsuit against them!

9 people found this review helpful
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Rated with 1 star
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Verified Reviewer
Original review: Nov. 26, 2018

I have bought 4 in all of these RCA tablets. First one lasted 3 months. Second lasted 2 weeks and returned it. Got another. It lasted long as warranted did and last one lasted 6 months and now it will not work.

4 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Nov. 22, 2018

We purchased a 55” TV from Walmart. It didn’t even last 3 months before it began constantly blinking on and off. Contacted the supposed Customer Service department numerously! We were told to take 6 pictures from the back of the tv so they could see what’s wrong. We did this 4 TIMES. 4 Times and almost 2 1/2 months later they said to bring it to their technician —— so we did. Now—3 MONTHS LATER this is so maddening - he says he list our phone number every single time and that they were sending him a new motherboard. Are you kidding me? NEVER EVER BUY AN RCA ANYTHING.

3 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Nov. 19, 2018

Experience sucked. This company is not helpful at all. I have tried being very patient trying to contact them in order to return a damaged item and I was kept on hold for 42 minutes until I just gave up and sent a message on their website instead and still have gotten no response. How busy are you guys?

6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 13, 2018

We will never purchase another RCA flatscreen ever again. We purchased a 55” led and a 40” something flat screen led. The 40” out of the blue got some weird blue, red screen. And around the same time the 55” won’t turn on. Occasionally it decides to. But now nothing. Didn’t even get 3 years out of them! The smaller one was a basement tv so it rarely got used. The larger one always had these weird hard, crumb-like dust nodules on the back side which I googled to find that only RCA TVs do this and it's not a good thing.

I tried to contact RCA and was told a different company handles the televisions. Then I tried to contact that company and you can only send an email. No phone number!! I emailed and never heard back. RCA is aware of their junk they keep selling with no true warranty and no way to fix the solution. This company should no longer be in the television business and a class action should be brought against them. They are aware of the problem and they still choose to sell the same bad TVs.

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8 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 7, 2018

Do not buy RCA TV's!!! They are junk and do not stand behind their product! 6 month old TV developed a blue line down center of screen, 2 months later won't turn on. RCA symbol flashes and TV stays black! Was a gift for Christmas so have no receipts. RCA has not replied to any of my emails! Sooo disappointed in this company! I, nor any of my family members, will ever buy RCA again. Not the company they used to be. BUYER BEWARE!!! I give -10 stars for this product and the company.

11 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Oct. 20, 2018

We bought an RCA 953 Microwave, White through Amazon.ca through seller bigHUGE on May 15, 2018. It failed a few days after we received it. We attempted to get it serviced on the 12 month warranty that came with the purchase (stated in the manual) by calling the number provided: 1-800-968-9853. We received instructions from the call centre (callcenter@curtisint.com) on August 13, 2018 8:43 AM requesting that detailed information and pictures be mailed to customerservice@curtisint.com). This was completed and sent by e-mail on August 31 at 1:58 PM. We received no reply. We contacted RCA again telling the call centre that we had received no reply.

Eventually we were told that a response had been sent (which certainly was not received) and when we asked what the contents were we were informed that it said that because bigHUGE was the seller the warranty did not apply, and we should contact bigHUGE. They promised that the information would be re-sent to us. We received nothing. On contacting bigHUGE by telephone, they said they were a distributor only and we should contact RCA.

Again we contacted RCA (there is only one number for RCA: 1-800-968-9853) and were again promised that we would receive a response, that they would indicate that it was urgent but we received none. We attempted to get from the call centre a direct number for RCA or any other means of contacting RCA but they claimed they were just a call centre and could only pass on the request. This frustrating run-around appears to be designed to help RCA Canada avoid its contractual obligations as specified in the warranty that came with the product.

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8 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Sept. 30, 2018

RCA IS THE BEST! I have a 1900 RCA floor model television that I have owned for 24 yrs. I have NEVER had to replace anything on this TV. It is now sitting in my living room connected to DirecTV. My friends and family are amazed of how good this tv plays. They keep telling me that it is old fashioned and I should get rid of it and get an updated flat screen. I refuse. If you could see what great picture that it still projects, you would never buy any other brand but RCA. I will not get rid of it as long as it is working. It will always be my living room TV. Before you know it, it may be back in style. Thank you RCA for your excellence.

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 28, 2018

I've had no good experience trying to email RCA. No email address so I'm able to email them to see if I'm able to get the inverted backlight for the model I have... I've tried 4 different online place and none sell that part... so where am I suppose to get that part at?

7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 15, 2018

If I could I would give a -5 star for RCA televisions. I have purchased 2 - 24 inch TV/DVD combo units both spare televisions. Both lasted just over 1 year junk. Don’t waste your money on these. Although the box says 24 inch the television measures at 21 inches???

7 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Sept. 7, 2018

I purchased this product on August 18, 2018 just three short weeks ago after replacing a previous model that I had purchased in June. Both players after a few weeks started skipping and restarting the movies over, I have cleaned the CDs, dusted the DVD player even though it's brand new and to no avail. It will not stop restarting the DVDs. Very frustrating as I am trying to keep a child entertained in the car. The item was expensive at $109 and to not get to use it for a month and now cannot return due to a 15 day return policy I am once again purchasing a new one but will not be RCA.

9 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 2, 2018

Bought a 55" TV for my father on his birthday Oct 2017 from Walmart.com. The picture went blank less than a year later. It was under warranty yet RCA/Curtis gave us a complete runaround. After many phone calls, emails etc, the last call today I was told by the call center that they never call anyone back and I have to wait for an email. We have been waiting for a month. Ridiculous. You think you are buying a quality product with a long history of great customer service and all it is is crap. I would say that Walmart.com should dump this product as should all retail companies. Don't buy RCA. The warranty is a scam. There is no warranty.

12 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Aug. 20, 2018

I bought an RCA 55" TV. After 2 months the screen started showing a pattern of colors. Green, red, blue, white and over again. So I called and like everyone else waited for an email. Got that and followed the instructions of emailing back the serial #, model #, and a picture of the issue. Waited weeks till I received another email. This one said I can either send the TV to them at my own cost, or I can take a hammer to my TV screen and smash it then take a pic and email it to them. Yes you read that right a hammer. Lol. So I called to make sure this wasn't a joke and it wasn't. I did smash the screen, took a pic then my husband took the TV to the dump, as I have children/pets that don't need to get into the glass etc. Well now RCA is telling me my picture was too dark & generic and they can't help me. I'm so pissed off and they won't even return my calls/emails now. Not sure what to do.

8 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Aug. 18, 2018

TV was first used Dec 2017. In May of 2018 it would not turn on. Product has a 1 year warranty. I've called RCA 3 times for help: June 2018, July 2018, and Aug 2018. I was promised an email with a list of service centers near me, and instructions on how to get the TV fixed. The emails were never sent/received. RCA claims they cannot just tell me the instructions over the phone, that I must wait for the email, as they are a call center and not a customer service center. I imagine I also need a work order generated. Lots of run-around from this company. Will NEVER buy RCA again.

12 people found this review helpful
Rated with 2 stars
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Verified Reviewer
Original review: Aug. 7, 2018

I have had my RCA 32* TV for about 3 years. Suddenly, will not turn on. I have to unplug and plug back in about 50 times before it will finally turn on. Pain in the butt, and I will never buy another RCA.

12 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 7, 2018

I recently purchased a 55” HDTV on sale at a very good price. I called customer service to help me connect my old surround system. My information was taken by phone and I received an email 4 days later asking me to describe the problem that I had already explained to the person who took my call. By that time I had purchased a new sound bar. Again I had trouble and was told to contact them again. I did so and had to go through the same process. I finally contacted Geek Squad and they came and resolved it for a fee well worth paying. RCA was the name of our first TV when I was a kid but it will be the last as an adult. Too bad.

9 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Aug. 5, 2018

We bought 2 RCA TVs at Walmart for our business. After 1 year our remotes went missing, which we expected, so we bought replacements. They were the exact remotes that our RCA 50 inch TV came with, except that they didn't work. So, we bought universal remotes... 3 different brands. They did not work either. We got all the support possible and were walked through setting up all of them and they still didn't work. RCA has told me 2 times that they will contact me via email, because that is the way that they do things. Well, they don't do things and have never gotten back to us. NEVER BUY RCA!!!

11 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: July 23, 2018

Our first RCA experience was with a 55” - not even 6 months later the T-Con board blew, after many weeks of trying to contact RCA - we hear nothing. To replace the T-Con board cost more than the TV itself. Went and bought a Sanyo, never had one problem. It’s been 3 years. Then YESTERDAY my husband comes home with a 65” 4K RCA, and ladies and gentleman, not even 24 hours later - the screen is glitching and has disruptive pixel lines all of it. Returning today, to never ever ever buy RCA product EVER. Absolutely garbage.

10 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: July 23, 2018

This LED TV functions great, has lots of options in the TV menu. Maybe 1-2 more USB plugs would be nice. But for the price we feel we got a great deal. The only issue with this tv is the sound, the speakers must be low grade. We bought surround sound to remedy speakers.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 18, 2018

I brought an RCA tablet for my daughter and it stopped working and it stopped working. It took me almost three months to get in touch with someone. Once I did get in contact with someone, I sent my tablet off I and waited for months and was never contacted about the tablet so I called the 1-800 number and asked them what happen to my tablet. I was told that it was a crack inside of the tablet crack inside the screen. I told them that the tablet did not have a crack when I mailed it to them and if it is a crack inside it sound like a manufacturing problem. They gave me an email to contact rcaav.com_support_webform. I email this email address last year when I was told to by the first person about the crack and never receive a reply and I email it earlier this year and still did not hear back from anyone. It's been almost a year and I still have not received my daughter tablet back.

I am very upset. I paid with my hard earn money and to be told that they will not send me back the tablet that I paid for is ridiculous and crazy. I never buy RCA and this is one of the reasons why I never buy products from this company. This company is a rip-off and it's a fraud. It makes cheap products that do not have the quality to it. I would recommend to anyone never buy RCA and for them to cheat my daughter's tablet for almost a year and refuse to bring it back. Refused to send it back is crazy.

When I try to contact someone about it when I called the 1-800 number to technical support lady told me that I would have to email them. I have email every time I call that one 800 number. They give me an email address and every time I email I do not get a correspond. This company is a fraud and it's ripping off thousands of consumers. This company does not need to be in business and I recommend to everybody to never ever purchase an RCA product.

I want my money back for the amount that I paid for my daughter's tablet. My daughter has not even been able to use her tablet once and it's been almost a year that they have had my tablet and now they're refusing to send it back. This is this company is a sham and a fraud and if you keep treating people like this you won't have a company. I could have spent my money and bought another product. I could have bought a Samsung. I could have bought Apple iPad but I purchase RCA and I'm now I'm being ripped off and my daughter does not have a tablet.

I will contact a lawyer so that I can see if I can start a class action lawsuit against RCA. I know that I am not the only person that this has happened to but it needs to stop for this company to take people money and make and selling products that are fraudulent. Their products are garbage/trash and I recommend that no one ever buy RCA products. They should be put out of business for the trash that they sell.

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9 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 27, 2018

I bought a 55" RCA TV Model RTRU5527-W in November 2017. Six months later it made a very loud sparking noise, smelled burning and stopped working. The TV would turn on but there was absolutely no picture. RCA has a year warranty on their products with the receipt, which I have because I purchased it on Walmart.com. I called Curtis International that day and they took my information and told me someone would send me an email within 48 hours, that didn't happen, so I called again. So again I had to give her all my information and she said that the head office would email me within 48 hours.

I received the email and responded immediately with the information they required and waited 2 days for a response, no response came. So I called again. I was told to wait 5-10 days for a response. A week goes by and nothing. I call again. All they can tell me is that it's in high priority and I should hear from someone soon. There is a warranty on this product that Curtis does not want to honor. I have been told there is no way to talk to the customer service department that I'm emailing and that I have to wait. I do not believe they are honoring their warranty.

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10 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: June 13, 2018

I have always used this excellent brand of TV. The screen size is excellent in the bigger sizes. I never have had any problems with the brand whereas with another brand, I had an issue with the screen going black from top to bottom or vice versa.

2 people found this review helpful
Rated with 3 stars
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Verified Reviewer
Original review: May 10, 2018

RCA TV is fairly decent. The only issue I have is that sometimes the volume just stops working for a min or 2 then comes back on. Oh and it's real slow turning on.

6 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: April 26, 2018

The screen is burning out after only having it for 2 years. The TV was a bargain when I bought it, but I thought it would last longer than it has. I realize I probably should of research it a bit better than I did. The frame of the TV is black, however it has a sticky film on it, which has made it really hard to remove.

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Rated with 4 stars
Verified Reviewer
Original review: April 20, 2018

Am reviewing the TV because I feel it's underrated. I see a lot of negative reviews. I purchased this TV on sale at ShopRite because it was relatively cheap and 55"... my old TV was dead and needed a new one. Spectrum came and checked it out, said it was fine. Picture excellent, sound a little below par but on the whole a very good TV and I'm sorry to see so many people don't like it. Not as many features as a high end higher tech model perhaps, but good enough for me! I don't need something that blasts loud anyhow. The technician who came to my house explained the sound issues and made adjustments. This TV is fine for anyone who wants something updated but doesn't need all the newer smarter features, who has time for that anyhow...

14 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 29, 2018

I turned on my TV, heard a loud pop sound. Turn my TV off and then back on when I notice lines going across and through the top of my TV and also notice it had a impact crack inside the screen. Called RCA and was told they will see what they can do as my TV is only a yr old.

3 people found this review helpful
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RCA Company Information

Company Name:
RCA
Website:
www.rca.com
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