RCA Reviews
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About RCA
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RCA has designed and produced electronics and home appliances since 1919. The company offers a range of products, including televisions, audio systems and home entertainment solutions.
Visit www.rca.com- Good picture quality
- Affordable price
- User-friendly features
- Poor customer service
- Frequent product malfunctions
- Limited warranty coverage
RCA Reviews
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Reviewed Aug. 23, 2014
Purchased the RCA tablet a few months back. Apparently, they are only supposed to last a few months. I had to start rebooting every day because it would just lock up for no reason. And then the battery decided to puff up like a balloon. Purchased at Walmart and was told not their problem. Walmart has lost my business as well as RCA. What a piece of junk. At least it didn't burn my house down. Model #RCT6077W2 tablet will make an interesting doorstop.
Reviewed Aug. 23, 2014
I bought an RCA tablet for my mom as a Christmas present Black Friday sale at Walmart Nov 2013. Now the tablet is dead and won't charge. It was not an expensive tablet but it should have lasted more than 8 months. I'm very disappointed.
Reviewed Aug. 22, 2014
Purchased 2 RCA 7in tablets not even a year ago. One started shutting off even when fully charged. Then tonight my daughter goes to play on it and it's popped apart on one end. Silver thing on inside looks like it exploded & fairly sure it's the battery. The other one constantly says low memory even with only 2 games on it. And it goes from full charge to 0% in 20 mins or less. Very disappointed in product quality & will be looking into what they will do as far as repair/replace until we can get a better brand tablet.
Reviewed Aug. 8, 2014
I purchased 2 RCA tablets for my children this past Christmas, actually Black Friday event when it was 49 dollars. Both of them turn on but battery has a triangle within the middle, they will both not charge. There is definitely something wrong with these tablets that needs to be checked out. My daughter actually has only used hers approx 3 weeks. She is 5 and not into the tablets like her other brothers. My other 2 have Kindle Fires and have not had a problem at all with their device and one is 2 years old. If the lady from the last review about the battery exploding is correct then I hope someone test these products and trade us or refund us. The first one was my older son's. It messed up approx 2 months ago and my daughter's that I'm sure you can track the time used on a tablet was literally 3 weeks is already doing the same thing with battery then something is extremely wrong with product.
Reviewed July 6, 2014
I bought their tablet at black Friday and I looked at it and it looked like the battery had exploded. I took it back to where I had bought it from and they said they could not do anything about my issue. I don't know how this even happened. It has not been dropped or put out in the heat. I guess it is just made entirely too cheaply.
Reviewed July 6, 2014
I purchased a 55 inch May 27th from Best Buy. I haven't had the chance to look at it much till lately. The picture quality is terrible. The picture is blurry. I have an old Olevia from Kmart that I have had over 6 years with better picture quality. The non-HD stations are the worst. They show great on my Olevia but very poor on my RCA. I called the Geek Squad and even after some changes to the settings, still poor quality. Too late for me to return it now to Best Buy. I feel like I have wasted $500. I wish so bad that I read the reviews before investing in this brand. Showed great in the store. That's how they get you. They have the highest resolution in the store. I even have it connected to an HD cable box. Last RCA product I will buy ever. Learned my lesson too late.
Reviewed July 3, 2014
This is the second RCA TV we have bought. First one picture went and second one sound went.... will never buy another RCA TV. Hope people don't buy this brand or product again because you pay for something should last a few years. Not all people have money to spend buying tv and always thought RCA is a great make but am wrong..... Good luck people and from now on will read all reviews before buying any product.
Reviewed July 1, 2014
Yes, I too purchased an RCA flat screen in 2007, several months later the T.V wouldn't come on right away, it seemed to have to warm up, like the old t.v's used to. Now it doesn't come on at all. Nothing, I paid 600 bucks for this P.O.S. TV and will they do anything? NOOO, RCA USED to be a reputable name in electronics, what happened?? I can get anyone to help me with it, they don't care. I will NEVER buy another RCA product!! Way to go RCA!
Reviewed June 27, 2014
I purchased an RCA microwave through Walmart with extended warranty. It died with 6 months and of course Walmart (which also sucks) refers me to RCA directly. The support pages for microwaves on their website lead to dead links, contacting their customer service is a joke. I have emailed them and gotten no response, big surprise considering there in no "contact us" anywhere on their front webpage and the contact info I did find was buried 5 pages deep. Phone contact is an even bigger joke, I have tried to call them 5 times and have been on hold more than 30 minutes each time. I am on hold right now as I type this, 19 minutes and counting. DO NOT BUY FROM THIS COMPANY!
Reviewed June 23, 2014
We purchased a 40" HDTV from Best Buy on 5/21/2014. We did not purchase the extended warranty. Since the TV was not going to be used immediately (we were waiting on some remodeling being done) we did not set up the TV and use it until 6/20/2014. The TV was stored in our dining room from the time we brought it from the store and never moved. When we set up the TV for the first time, according to RCA's instructions, and turned it on, we immediately noticed a white line down the front of the TV that looked like lightning. The screen was not cracked. Upon going into setup mode the white lightning we saw originally was now a large black "blob" running down half of the screen. Frustrated, we packed the TV up in the original box planning on returning it to Best Buy for another TV.
At Best Buy we learned that RCA's policy is to have the TV serviced rather than exchanging the defective TV for another RCA TV. We were directed to the Geek Squad service area who informed us that they would send the TV to their service area and if it was determined not to be defective then it would cost us $150.00 in labor charges plus any parts that needed repair. We had never even used the TV and had done nothing to cause damage to the TV while it was in the box but both RCA and Best Buy felt charging us to repair their product that was defective is not only okay but totally appropriate.
Needless to say I will never buy a RCA TV again and it will be a long time before I purchase any products from Best Buy. I used to believe that Best Buy put the customer first but I now realize that return customer business is not their top priority. Instead it seems that making money on service charges is more important... no wonder they are having money problems.
Reviewed June 12, 2014
I had to return the 1st DVD player because the audio kept cutting out. Now I have to return the 2nd DVD player because this is a DVD player that does not read DVDs. What is wrong with RCA? Maybe they should just go out of business. Does anyone know who is the CEO?
Reviewed June 3, 2014
I have been using converter boxes (RCA DTA800bi) since issued vouchers. At that time I got 1 Magnavox and 1 RCA all from the same Walmart. ("Center Point, N. Charleston SC) I got 2 different brands then because they were last 2 left at the time. The RCA went out this year 2014. I thought after about 6 years that's ok. So I went back to the exact same Walmart, in Jan. and got another RCA. I have since taken it back 3 times, the one in Jan. I took back in Feb. then again in March then just the other day. I might would have gotten another but they were out. Tried telling electronics manager this should be reported as they keep failing, (she didn't seem interested) it just goes dead, lights out. I refuse to buy another RCA and especially not from Walmart. I checked the internet and there were several complaints about the RCA box and also being bought from Walmart. I guess they're sending all the crappy one to Walmart or either they are all now just crap.
Reviewed June 2, 2014
My TV developed a 2" horizontal strip at the bottom of the screen, that is a ghostly image of the top of whatever picture is on the screen. I think I can fix it for a fraction of what it would cost to replace the TV or to have a "repair guy" do it. I need help to pinpoint the issue.
Reviewed May 19, 2014
I purchased a 40in RCA flat screen TV from Sears about four years ago. The TV's picture went out recently and the cost to repair is more than what I paid for the TV. The Backlight Inverter and panel is in need of replacement. I will never buy another RCA TV!
Reviewed May 6, 2014
RCA 7" Dual Core 8GB tablet - We purchased two of these tablets at the Walmart Black Friday sale for our 5-year old twin boys. We were hoping these would be a decent starter tablet that would work well for long car trips, etc. We downloaded about 10 games, 1 movie and a few 1/2 hour tv episodes per tablet. They worked great for about the first 6 weeks but are now virtually useless. One tablet will not charge properly due to a problem with the charging port and both tablets now last about 15-20 minutes on a full charge. So, we now have two boys fighting over one tablet that needs to be constantly plugged in to an outlet. Our boys have to sit up against the wall in order to play the tablet due to the short charging cord.
We didn't purchase the extended warranty (our first mistake) and are now over the 90-day return policy offered by Walmart. An email to RCA resulted in a response from and RCA tech advising us "how to properly charge the tablet" and "how to reset the tablet". If neither of those options worked, we were advised we could send the tablets back for repair under their 1-year limited warranty at our expense. Please do yourself a favor and do NOT purchase this tablet under any circumstances. Spend a little bit more and save yourself the headache, money and the disappointment of little ones whom won't be able to enjoy the tablet for very long.
Reviewed April 24, 2014
Let me start by saying - DON'T PURCHASE RCA. The customer "service" alone is a scam. I purchased an RCA 32" LED/LCD HDTV in December 2012. It is only 16 months old and on 4/17/14, all 3 HDMI ports just failed. On 4/17/14, while watching my television through Roku, which was plugged into the HDMI port #2, the TV lost signal and a "no signal" bubble appeared on the screen. I checked the other 2 HDMI ports and they, too, had failed and a "no signal" bubble was on screen. I called my cable provider, Verizon FIOS, who helped me troubleshoot for over an hour trying several different methods to determine what the root of the problem was. I was able to connect a COAX cable from the wall to the TV and the cable worked on standard def through the TV input, therefore determining that the issue stemmed from the HDMI ports.
I called RCA's customer service and spoke with a representative who told me that it sounded like the motherboard inside the TV that holds the HDMI inputs had failed and the cost to repair it would be almost $150. I told this representative that my TV was just over a year old, that a new TV should NOT break (through no fault of my own) so much so that the cost to fix it would exceed half the original cost of the television. I was directed to contact OnCorp, who apparently manufactures the RCA televisions. OnCorp has refused any help as I am just outside the warranty. I will never spend another cent on an RCA brand anything! The TV cost $240 (pre-tax) when I bought it. I am young, and RCA has lost my business AND any future recommendations.
Reviewed April 3, 2014
46 inch led tv - Bought November 1, 2013; has not worked since January even though it has been repaired. Today is 4/3/14. Next appointment for repair, 4/29/14, and they see nothing wrong with that. Will not ever buy RCA again - not worth the headache or money.
Reviewed March 27, 2014
Bought this 50 inch RCA model # RLDED5078A at Walmart Boxing Day sale 2012. Great price, around $500. Worked great until March 26th, 2014 approx 15 months. The picture stopped working but still have sound. After looking online for a fix because warranty was 1 year, I find that this is a common problem along with many other problems with RCA. Not worth repairing is the common answer. I will buy new TV but will never buy anything made by RCA again.
Reviewed March 27, 2014
I bought this 9 inch tablet from Amazon. It worked fine until I bought a keyboard and stand to watch movies. As soon as I hooked it up the tablet stopped working. Now all it does is show the date and month. I contacted RCA but have not heard back yet. Therefore I cannot say it is bad yet.
Reviewed March 26, 2014
I bought a 24" RCA HDTV TV from Walmart in late November 2013. TV worked fine for about a month and then developed two red pin holes in the picture. Called under warranty and was told if they are smaller than a nickel, it is not covered. Now 3 months later I have a half circle about the size of a silver that looks like a black sun rising from the bottom middle of the screen. I called for service and they transferred me to KMART (I bought it at WALMART) for in home service. KMART said to call RCA back. The phone tech from RCA was sarcastic and snarky. He basically said my ONLY option was that they would UPS me a box and I would have to send it to them and they would have it back to me usually in 10 days. When I asked what I was supposed to watch for 10 days while they tried to fix my NEW tv, he didn't understand and when he did said "nothing I suppose".
Real nice! I told him that they should send me a box with a REFERB that I could use while they tried to fix their defective TV... much the way my car dealer would give me a loaner when he has my car for a few days.... The jerk on the other side of the phone actually LAUGHED at that and said... "do you want the box or not?" Needless to say I wanted to upgrade an older TV and yesterday spent $70 more for a 40 inch Vizio with the same specs as the RCA... Fool me once, RCA, and you will never get the chance to fool me again... Oh and I made sure to tell the folks looking at TV's in Best Buy what a horror show RCA was and they should walk away from that RCA and spend a little more now and have less aggravation later. If you are considering an RCA - DON'T.
Reviewed Feb. 26, 2014
We purchased a RCA Tablet "RCT6077W22" for my daughter for Christmas. Within hours of opening her present the screen cracked while she was using the tablet. She had not had it in her hands but a few minutes at the time and before that it had been charging on the counter. The crack in the screen is not on the surface like it would be if the tablet had been mishandled or dropped but more like it is on the inside. Upon contacting the support department at RCA, I would soon find out that they do not honor the one-year factory warranty on the tablet. I told them that the crack was not indicative of being dropped or mishandled but more like there could be a defect with the screen.
I was informed by Angelo, a customer service rep, that and I quote "I am trying to tell you that all of the tablets we manufacture go through a rigorous quality control process. This is done for the very reason that you are expressing!!! We would never allow a tablet that has not gone through many stages of testing to leave the factory unless we were 110% certain that it works as it should. You mentioned in your previous email (the guy put a space between e & mail) she had not had it one day and the screen cracked while she was playing." This is obviously the problem... And as such the fee is $20.00... My words to him were not while she was playing, it was while she was playing with it (meaning playing a game on it). My response to him was if you are so certain of your product why offer a one-year warranty that covers unknown defects?
Reviewed Feb. 7, 2014
Bought this tablet from Walmart online for a Christmas present for my son. Now it does not charge and it is not warranted. So they want me to send it to them and then they will send me this: "Upon receipt your information, we will issue a repair #, return address and payment details (if not under warranty). I will also need to know the date of purchase of the unit and whether there is a receipt for the purchase." The reset didn't work! So now I am supposed to send it to them. Mind you, that is more money to ship it. Then they want me to pay for repairs. Are you kidding me? This tablet worked less than a month!!
Reviewed Feb. 2, 2014
I Have had my TV for 6 months... I was in the kitchen and I heard a crash. The TV snapped off the stand and broke the bolts in Two... and crashed off the table and onto the hardwood floor. Called RCA said I had to pay for service call and it would be 1 MONTH (!!!) till they could come to my home! I LIVE IN LOS ANGELES... not North Dakota (no offense). The store won't do anything... I'm so pissed! Clearly a design flaw... the TV is too heavy for the base. Anyone else have this problem?
Reviewed Jan. 26, 2014
RCA tablet not even 20 days old and locked on RCA logo, won't boot, factory reset don't work. Walmart don't care. They said it's past their 15 day and RCA says this happens, ship it to us and wait 2 months for a new one. This is not right. I will never buy anything like this from Walmart and will never buy another RCA anything. By the way when I was at Walmart I still had 5 days left lol, but since I order online I was **.
Reviewed Jan. 23, 2014
Well RCA TVs are now a piece of **. I remember the days when they used to put out quality stuff. Not anymore... I got the TV about 2 years ago, and for the most part had no problems with it. Today I went to turn it on (manually, I hardly touch the remote unless I'm changing input feeds) and nothing?!?! I grabbed the remote, and it turned on fine, but that was it. It would not let me change the channel, volume, input... nothing. Just by going over some of the reviews I've seen, this is an ongoing theme.
I called up RCA, who patched me through to the manufacturer in Mexico, who took all my info then patched me back to RCA. RCA said they could send a tech out to look at it for $99, "What day would be good for you?"... Is this the type of garbage that everybody has come to expect? My last TV lasted me a good 20-25 years, and was still working when I Craiglisted it. I personally have decided to blacklist RCA in my total disgust. I understand if you do not feel the need to follow. Just be wary the next time you plop down five hundred dollars on a TV, just to find out that you got a lemon.
Reviewed Jan. 19, 2014
I purchased my TV on Dec. 27, 2012. On January 15, 2013, the screen started changing colors. It would go from red to blue to green to yellow then ping and grey and start again. I contacted the company but the warranty was out only by 2 weeks, and there was nothing they could do for me. I told them that a TV should last for more than a year. They said that it didn't matter if the warranty was out just 1 day that this was their policy. I called 2 TV shops in a nearby community, and the first question the both of them asked me was what was the brand. When I told them RCA they chuckled and said that they don't fix RCA and that there was no one in the area that did and probably not even anyone in the province of Newfoundland that do.
I phoned the company back again and told them that there was no one in my province that could fix this TV. They replied by asking me to send the TV back to them and they would try and fix it but it would cost me $275 plus the cost of fixing it. I told them that it was just as well I go buy a new TV. I told them that it would not be a RCA and that I would tell everyone I could not to purchase this brand. Why are they allowed to sell these TVs in a province where there is no one to fix them if a problem arises?
Reviewed Dec. 28, 2013
I purchased a 39 inch RCA TV 12/04/13 at Best Buy. It went blank 12/24/13, 20 days out of warranty. I did purchase the extended warranty, at my daughter's request. After taking it to the Geek Squad at Best Buy for repairs I was told it had to be sent to Atlanta, Ga to be checked out and it would take approx. 2 weeks. This is my only TV. HAPPY HOLIDAYS RCA. PIECE OF **.
Reviewed Dec. 27, 2013
I bought both my RCAs. I have a 23-in I use in my bedroom and a 47-in. in the living room. I bought the 23-in first and was impressed with the picture it had that a few month later turned around and bought the 47-in. Anyways after I bought the 47-in 3 weeks later I turned on and started noticing fine black horizontal lines only across the right side of the screen... Called the support number since I have warranty and wasted money on an extended warranty, only thing they could do is give me an authorized service center 3 hours away, which would be a waste to drive to just to drop off the TV for repair, drive home, and then go back days later. I've owned other RCA TVs and was always pleased with them until now. All I know is that I will not be buying another after this experience.
Reviewed Dec. 11, 2013
Purchased a TV from Fry’s on May 23, 2013. A third of the picture went black. I immediately called Fry’s (many times) who refused to assist in any way. Said we had to deal with RCA. RCA sent a repair person out who said TV could not be fixed and RCA would send another TV. We received a replacement TV which was refurbished and cracked in two places. (I took pictures) It was cracked where the indicator light was so TV would not turn on so remote control would not work. This took three months. RCA refused to resolve problem other than have us return both televisions and wait three weeks for a refund. Fry’s would not replace television because they did not have a comparable model and only offered store credit. I asked for a refund which was denied putting me back to having no television. I would never purchase from FRY’S or purchase an RCA television as RCA is not RCA, it is all Sharp components.
Reviewed Nov. 3, 2013
I bought an RCA plasma 42 inches TV a year ago. I seldom use it and one time when power went out, it never worked again. I called customer support and because I am done with the warranty, his advice is to just buy a new one. I must say that this has never happened on any of my TVs since I was born. My verdict, RCA product is a lemon. This goes without saying that my opinion about all their other products is so low I will never buy another product from RCA. The authorities, I feel, should do something about this. Their lemon products should never be sold anywhere. Based on other reviews, this is not a fluke. We all feel getting duped.
Reviewed Nov. 1, 2013
I got a RCA 45 class LCD 1080p 60 Hz HDTV 46 LA45R about 2 years ago and the motherboard or main board went bad in it and cost me 260 dollars to repair. I tried to call the number that was in the installation book only to keep get transferred back and forth to the same people with no help. One of the tech did tell me that this brand of TV just went on the market 2 years ago. I just need RCA to double check so no one else will have to go through what I have been thru. I have been trying to get in touch with someone since Oct. 16, 2013 with no satisfying solution. I will never buy another RCA product and I am reporting them to the Better Business Bureau.
Reviewed Oct. 4, 2013
Right at 16 months after purchasing... the picture turned black. Sound good, but no picture. Bought at Kmart. I was told that I would have to pay 99.00 for technician to come look at it. They said the 99.00 could be applied toward the parts and labor and I would have to pay the rest of the balance to fix it. I paid 300.00 for the television and am very disappointed that this RCA Television Model # 32LA30RQD was allowed on the shelf to be sold.
Reviewed Oct. 2, 2013
Our replacement arrived today. I am writing while my husband sets it up so I'm unsure whether or not it will work. I did however want to say that they replaced the NEW television I purchased with a REFURBISHED one. Yippee!
Reviewed Sept. 30, 2013
Our fake RCA television we bought through Kmart no longer works. We have had a repairman here 4x who told us it would be replaced as it was unfixable. It was at that time we discovered we had bought a fake RCA manufactured by a company called Oncorp. The TV stopped working within 6 mos of purchase and we have been trying unsuccessfully for 4 mos. to track down where this supposed free replacement TV is. Kmart directs you to Oncorps and vice versa. In other words, no one is responsible for the replacement. In 3 mos the warranty will run out and I'm sure the intention is to give me the runaround until it does. I do have it in writing that the TV will be replaced, but that piece of paper has so far proven to be worthless.
Reviewed Sept. 18, 2013
We bought a 22-in. flat screen for one of our bedrooms. As soon as the warranty expired, the TV went black. You could hear all the stations and the banter but no picture. The fix is more than the TV is worth. As the bird said never more for RCA. We have Vizios in 3 rooms and they work like they are supposed to. When I contacted RCA, the model number off the back of the TV does not exist. What a company.
Reviewed July 28, 2013
Well this is my second RCA review I am writing, as I had a bad experience with a New 46' LCD HDTV 1080p I purchased from Sears and had to return. It went dead on me after only 6 days of use. I said I would never buy another RCA product again. Well I had a change of heart and was in hopes I had just got a lemon as the sales person said it was very rare that RCA products are returned. And I ended up spending even more than my initial purchase on a larger 50' RCA, LCD HDTV 1080p right after I returned the other one. Had to go to K-mart to get it as they had it in stock. I get it home and hook it up. The dang thing has a light burned out in it and one side of the screen is dark. Now I have to return this one. I was really in hopes that I had just had some bad luck with the first one. But now I have truly lost 100% hope in RCA products. Not only has it been a big waste of my effort and time but it has been a very disappointing and stressful experience when all I was wanting was to spend some hard earned cash on a new TV.
Reviewed July 27, 2013
I went to Sears and spent some big bucks on a NEW RCA LCD 46' 1080P HDTV. The thing worked fine for 6 days. On the 7th day I went to turn it on, and nothing. The power light was just flashing red. Went online to research what could be going on and read all of my manuals…ETC... to no avail only to have everything tell me that it was an internal problem and would cost me about 200 bucks to fix it and could take up to 6 weeks for them to send me a refurbished one though I would have to pay for shipping if I went through RCA. Had to return it back to the store I purchased it from. The store was more supportive to me than the company that makes the product. I use to think that RCA was great company, but seemingly I now no longer think so. I will never buy another RCA product again!
Reviewed July 27, 2013
My RCA 55la55rs57 55-inch flat screen was purchased in 8/2010 and today after 20 minutes of watching, it shut off. Will not go back on and red light at bottom flashes 3 times. RCA knows this is a problem and should be a recall. Will NEVER buy an RCA product again!!
Reviewed July 14, 2013
I bought an RCA 40" TV from a local dealer about 7 months ago, I had issues with the peripherals. Sometimes when I turned on my Xbox the TV would just crash and turn off, and whenever I try to find an Official RCA website I found thousands of them, and there are a lot of manufacturers and each manufacturer has its own serial numbers which are completely different with one another. So basically I can't get support because, apparently, my TV model does not exist to RCA.
Reviewed July 12, 2013
I purchased a 46" RCA LCD TV at Best Buy. Within six months, the TV picture went blank. After much time and energy, I got a repairman to look at it. He said he's seen dozens of similar problems with RCA. He put in a work order for a new circuit board. Three months later, no circuit board arrived. I contacted RCA service again after much delay and wrong routing. They agreed to send a new TV. New TV arrived. Same RCA model. In less than six months, the Screen went bad. RCA said they couldn't help because the original one-year warranty expired on the first TV and they would not warranty the replacement TV for the one year.
Two RCA TVs go bad in just over one year. RCA doesn't care. I know that RCA doesn’t make these TVs. RCA is just a brand and whoever runs the place has destroyed the brand name. I would never buy another RCA product or recommend one to anyone. If I heard of anyone who wanted to buy an RCA product, I would urge them not to. If RCA is going to outsource the production of junk equipment and then renege on the warranty, why would anyone ever trust the company again?
Reviewed July 10, 2013
I want people to know that I bought an RCA model RCD 175 CD cassette player and AM/FM Portable Radio that may likely have a widespread design flaw. I brought mine back to Walmart after 3 months in April, after the radio would not play. They exchanged it for another of the same model and now this one, after 3 months, also failed to work. What are the odds of this happening to 2 different items of the same thing? I'm very frustrated and now I would have to go through all the trouble of having to ship it to them to have it repaired.
Reviewed July 5, 2013
We purchased a 40" RCA LCD TV. Within 90 days, it needed repair. Now, it has no sound. We purchased it at Walmart about 5 years ago. After reading the other reviews here, I guess we are the lucky ones. We bought two other TVs, both Vizios exactly the same time we bought the RCA (both around 30") and never had a problem! It is pretty pathetic of RCA to not monitor this Consumer Affairs Website. I will never buy another RCA!
Reviewed June 24, 2013
On December 12, 2012 I purchased an RCA Blu-ray player for a Christmas gift for a relative. In February 2013 it stopped working altogether. On May 21, 2013 I finally got a hold of a live person at RCA. They advised me that I would have to ship the product in, at my own expense, to be looked at by a technician. It cost me $21.35 to ship it. Then today, June 24, 2013, I called into their customer care center at 800-252-6123. The guy tried to lie to me and tell me that the product was not received. However, I have a UPS signature confirmation that shows the product was received on May 30, 2013. I WILL NEVER BUY ANOTHER RCA PRODUCT EVER!!!
Reviewed June 24, 2013
We had a brand new Park Model trailer built last year and took delivery around September. Just this past weekend, the RCA DVD Home Theater system stopped working for no reason. I tried everything to get it to put out sound through the surround speakers to no avail. I contacted RCA this morning to begin the warranty claim process to get it repaired or replaced since it is still under the new 1-year warranty. The guy on the phone said that I need the receipt and I told him that I have the receipt for the purchase of the camper but not an individual receipt for the DVD system, and why would I??? It came with my new camper.
I then said, "What does my having the receipt have anything to do with you honoring your warranty anyway?" He told me that it's their policy and I must track down the receipt from the manufacturer of my camper. I lost my cool at this point and said, "Why should the consumer have to jump through all of these hoops to get your company to honor their warranty?" I told him that the DVD system had a serial number and we had filled out and sent in all of the warranty cards for all of the appliances in the camper upon taking delivery so that should be enough for them to help me out... Why go through the process of filling out warranty cards if they mean nothing? It's very frustrating and it seems like this has become common place now with a lot of companies basically sticking it to the consumer and not standing behind their commitments!
Reviewed May 22, 2013
I just purchased an RCA flat screen on 1/19/13 from the local Kmart. One month later, the right lower portion of the screen was white. I called the warranty number on the pamphlet I received. They told me to take it to Sears, who handles the shipment of the flat screens to the service company. Two weeks later, I received (what I thought was new) a different flat screen. Before I opened the box, I notice it said "refurbished". I took it out of the box to view it and noticed that the color was really dark and there was no way to adjust the color. Then when I was lying in bed, it became very, very dark.
I called Oncorp and told them that I did not want a refurbished model. I was told that if they couldn't fix it, they send a refurbished... Long story short, I had to send it back with a promise of a full refund. Thirty days later, I am still waiting. I have called every number on the voice mail and there is no return call, no live person. I am looking at other legal options to get my refund. I will never buy any product that has Oncorp even slightly connected to it. This is just not legal. How many more complaints until some action?
Reviewed May 3, 2013
I have an RCA HD TV which I purchased a couple of years ago. I was watching TV today and the unit totally shut down/crashed. I checked all connections (all okay); however, the unit would not come back on and there was no on indicator light. I believe the unit is basically dead!
Reviewed April 19, 2013
My RCA television (model 46LA45RQ) had the same vertical stripes as many other users reported. Unfortunately for me, mine was 3 months past the factory warranty date. If you purchased from Best Buy and yours is still under factory warranty and fits a certain serial number range, Best Buy is authorized to do a direct exchange for you. You do not need to talk to RCA or ON Corp at all. Best Buy will handle it for you! Just call them to make sure your serial number falls under the defective range. Since mine wasn't under factory warranty, I had to deal with ON Corp myself.
The first day I called them, I spoke to a woman but didn't have my serial number on hand. I called back the next day from my cell and went straight to voicemail. The day after that, the same thing happened. On the third day, I called from a different phone number and surprise! They answered. I spoke to a woman, sent them an email of my receipt and gave them my serial number (honestly expecting no return phone call). I guess since mine falls into the defective serial number range, I got lucky. They called back with approval and a confirmation code 2 days later that allows me to go into any Best Buy and exchange the TV. I am hoping I don't have to get another RCA since their customer service is less than great.
Reviewed April 1, 2013
I would never buy an RCA product again. I bought the 46LA45RQ back in February of 2011, just barely 2 years old for almost $600. I went to turn it on, no problem. Then the volume started going down by itself, so I started looking for the remote. I took the batteries out and nothing. After troubleshooting and whatnot, turns out the main board is no longer working. Oncorp, or whoever they are, transferred me to corporate RCA who laughed and said they can do nothing. It's out of the 1-year warranty.
I'm not paying $300 to fix a TV that now costs $400. If it was such a great TV, why sell it so cheap?. Now Oncorp says RCA should take care of it being this has happened to a lot of this model. Nope, deny and laugh - that's what I got. Now I have a paperweight that I refuse to fix. My Sony lasted 6 years before any problems. Please anyone with this same issue and model, report and complain whatever to get these thieves' attention. With enough backing, we can get a class action suit going and hold this corporation liable for their indiscretions. It was done to Sony, so it can be done.
Reviewed March 15, 2013
I purchased the 26-in. LCD TV\DVD Combo in February 2012. Yesterday (March 14, 2013), the side panel buttons wouldn't work, but I could operate the TV using the remote. Today, the remote will only turn the TV off and on; I can't change channels and no other buttons will work. I called ON Corp USA Inc., the manufacturer, and they would not even offer phone support, telling me I had to contact RCA because the warranty expired last month. You would think they would be embarrassed by their faulty product and offer a little help, but no. I went to the RCA website where they took my need for support as an opportunity to mine for consumer data and routed me back to the same ON Corp phone number that I had already called. Good luck with that data because I will never buy another RCA or ON Corp manufactured product. Fool me once, shame on you, but straight to Samsung (the TV everybody told me I should have gotten in the first place!) I go.
Reviewed March 7, 2013
I bought this new at Walmart in May of 2008. It has made noise; the picture would come and go. The service repairman came out and said there was nothing wrong with this unit and, at the time, it was under warranty. I turned it on today, 3/7/13. It made a loud noise and all I have is sound and no picture. This has given me problems and it was never fixed. The fan would run in this unit most of the time like it was running hard. I paid good money for this unit, 900 dollars at the time. I have seen nothing but bad reviews on these models.
Reviewed Jan. 3, 2013
I purchased Kelly Clarkson's Greatest Hits Chapter One at Target (where the CD is sold exclusively). Upon opening and playing the CD, my friend reported that the disc skipped. After examining the disc myself, I found no scratches or marks on the disc and upon playing the CD, I discovered that it does indeed skip. Target has a policy that products of this nature (CDs, DVDs, Video Games, etc.) cannot be returned for exchange/refund once opened.
Since my friend had specifically requested this CD, I purchased another copy only to discover that the second disc skips also. I have attempted to contact BMG/RCA Records for resolution of this matter to absolutely no avail! Obviously, neither I nor my friend is very happy with the situation. $13.70 per copy may not seem to be nor actually be a large sum of money to be out of, but the principle behind the matter is, in my opinion, huge!
Reviewed Nov. 22, 2012
I purchased an RCA 55 inch TV in Feb 2012. In September, I started having some display issues. The display was strobing from light to dark. Even the repair technician was puzzled. After three weeks of unsuccessful attempts to repair the TV, On Corp finally decided to issue me a refund, which I have yet to receive. I would not recommend anyone to buy RCA products, with On Corp doing the manufacturing.
Reviewed Sept. 27, 2012
I bought a supposed antenna thing so I could cancel my TV service and hook it up to the analog TV and get channels. It barely got any channels at all! So I thought, maybe I was incorrect and need a newer TV. It took a while but we finally bought a small, new flat screen. We plugged the antenna in and it got a few more, but still not the local CBS or PBS! Unbelievable. I then tried to return it to Walmart, but they said I was just under 2 weeks outside their 90-day return policy, so to call the number for RCA. I did; the guy wanted to provide technical support. By this point, I have already decided that this antenna thing is not RCA's best effort and it's a sucky product that they tried to cash in on when the feds said that we will all need to buy a new antenna thingy after that June date a couple years ago.
The Walmart lady said lots of people had returned them, so she gathered that they didn't work quite as well as RCA seems to think they should. Anyway, I refused tech support and asked for a supervisor. He gave me a phone number. I asked where is that. Canada. Canada? I am not calling long distance to Canada for an American product (this guy was Indian, by the way). I asked if there was an email. He said he'd report it to his supervisor but gave me the email. I immediately wrote to the supervisor on the email and have not heard back! I want my $50 plus tax back and I think RCA needs to close its doors if it can't have better customer service and products like it used to! Thank you.
Reviewed Sept. 27, 2012
RCA's response - I tried all the phone numbers, just machines giving stupid answers. The end result was I had to give the TV to a repair person who mentioned thousands of people having the same problem, the TV turning off and on; even the cable company knows about it and says it is the OPC which is not on the RCA that’s on the Sony! I will not recommend RCA to anyone anymore like I did for years, and let me tell you I chat with thousands of people around the world. You are taking advantage of people, young, old, handicapped and don't give a hoot. Well, no more money for you people.
Reviewed Aug. 30, 2012
Stuck with a 47" RCA LCD TV 1 1/2 old that does work: Comp-USA will not help without extended warranty and the manufacturing, On Corp., does not give an option either even though the mfg. date is Feb. 2010. The bottom line is it got RCA's name on it and for $700-$800 for a TV that works only for a year and a half that they knew had a problem is crap. Never again with RCA on it! And being disabled and can't drive, I'll have to pay someone to take it to the dump.
Reviewed Aug. 21, 2012
No replacement part is available - I purchased a 46 inch TV in April 2011. The LCD panel has gone out and the 1 year warranty has expired. The repairman says RCA knew their TVs made in 2010 had a problem. I feel this is a scam for them to not have done a recall or be willing to stand behind a defective product-warranty or not. I spent $649.00 on a product the company knew was bad, then another $99 after I told the customer service group exactly on the phone what the problem was.
Reviewed July 25, 2012
I had all the same horrific experiences with my attempts to get my RCA 46" LCD TV 46LA45RQ replaced under warranty. I packed the TV up and took it to the Best Buy where I purchased it. The customer service rep said there wasn't anything they could do (I didn't purchase the extended Best Buy warranty). I asked to speak with the manager and showed him the list of complaints from this website regarding this TV. I said I wasn't able to contact RCA, who doesn't exist, the corporate, who you can't leave any more messages with and who doesn't return the messages that have been left. Then I told him their own Geek Squad tried to reach them on my behalf unsuccessfully.
The Geek Squad recommended that I return the TV to Best Buy and if they wouldn't help me, to tell them I would be contacting their legal department. The manager said I could send the TV into their repair department and if it couldn't be repaired, they would honor the RCA warranty. Best Buy called me 2 weeks later, said the TV can't be repaired and I would get the same TV or a comparable one at no charge. I went to pick up a new TV and I paid the difference to get a Samsung, along with the Best Buy 4-year warranty! The picture quality is amazing! RCA will never cross my threshold again! Thank you so much, Best Buy! Great PR move!
Reviewed July 9, 2012
This is all the same as with every negative review. This is a screen line issue with the 46" TV. There’s no response or any sign of life at OnCorp or Encorp (whatever). There was a glimmer of hope because we received a replacement TV, but as we opened it, we noticed it was destroyed, dropped or something and then packaged. So now we sent it back and FedEx are dealing with OnCorp to try and get another TV. This has been the worst experience with any company ever. Best Buy is not any better. Nobody takes accountability for anything anymore. Just sell the crap and pray for 30 days to go by and presto - not our problem anymore. I am just gonna go over to Costco where they stand behind everything they sell and get a TV there. Never buy RCA and stay away from Best Buy!
Reviewed July 2, 2012
I purchased a 42" plasma flat screen TV. I bought it on November 15, 2010. According to the sticker on the back, it was manufactured October 2010. For the last 4 months, the sound would go out and I would have to turn the TV off and back on again to get the sound to come back on. Last night, while watching a show, the screen went black but the sound remained. I called RCA support, they told me that they could send a repairman but because I did not have an extended warranty, it might run me into the hundreds to repair it, not to mention the initial $99 service call. The TV is a year and 1/2 old. I have a 37" Olevia (off-brand) that I have had for 5 years and have never had a problem with, never. I will never buy an RCA anything. They suck! So now, I have to either have their serviceman come out or find one locally (which is what the customer service rep suggested). I am so disgusted.
Reviewed July 2, 2012
I called 888-237-8289 and asked for Julie or Don and told them that they were highly recommended by a person that they helped in Atlanta, GA and I gave them great reviews. Best Buy called me and gave me an RA# which was a Return Authorization # or called confirmation # that you would need in order to return the TV where you purchased it. I bought an RCA 46-inch from Best Buy that had a line in it with all the problems that you are having. They helped me and now I have a brand new 46-inch TV, not an RCA. I feel relieved now, thank God.
Reviewed June 26, 2012
We bought a television on May 24 and started to see streaks. We called Geek Squad and they made us go through RCA. The repairman came out and said we needed a new TV. He knew about the problem and from the reviews, so does most of them. They don't call back. There is no customer service at all.
Reviewed June 21, 2012
I started having problems with the screen of my RCA 46 inch flat screen LCD TV three months after purchase from Best Buy in Modesto. The manufacturer warranty is for 12 months. I emailed RCA and got no response. It's been a week now. I then looked online for complaints on the subject and found 422 complaints on my exact model. There are a lot of complaints about Best Buy and how they handle it by doing nothing. I haven't gone in to Best Buy yet. I just read about this an hour ago.
Reviewed June 21, 2012
We bought an RCA 46-inch LCD TV in Jan 2012. In March, there began to be small lines, vertical, and by April, half the screen is blacked out! We misplaced the receipt during our move as we never thought this would happen. I will never misplace a receipt again and I will never ever buy RCA. What a piece of stuff this TV is. Do not buy RCA. I will also check for complaints before I spend this kind of money again.
Reviewed June 20, 2012
We bought a 46" RCA LCD TV in Nov 2011. In April 2012, a dark line appeared on the right half of the TV. We called RCA's number in the owner's guide and spoke to Lynette. She told us that a box would be arriving at our house with instructions to return the TV in 7-10 days. Three weeks later and many unanswered messages for RCA, the box arrived. They told us that when they had verification that the TV was picked up by UPS, they would send out a new one. We were to call them and let them know when the TV was picked up and they would tell us when the new TV would be sent out. Now, no one answers the phones. My husband has left numerous messages in every departments' voicemail (including accounting). No one will call back. We have no idea if we are even going to get a TV in return.
My husband called the repair company that RCA sent to our house and they were extremely rude when all we wanted was to get a phone number to a phone that would be answered. They would not allow us to speak to a manager. They told us there were no managers in the room. They hung up on him twice as well. We can't make a complaint to RCA because no one will call us back. There are dozens of comments online about RCA and this same problem. They have the same complaint as we do. How do we get our TV back or get back the $400+ we spent?
Reviewed June 20, 2012
Re: Defective TV (Model 46LA45RQ) - I bought TV from Best Buy 03/05/12. After 2 months, a vertical line appears on the screen about 2 inches wide. Then it moved to the right side and became worst occupying 1/4 of the screen. Per RCA technician, defective, and said that RCA will contact me in 14 days to send a replacement. Nobody called. I left a message that I don't want a replacement but a full refund. None at On Corp picked-up calls.
I posted a review at Best Buy web and a lady left me a message with e-mail address ** (why personal e-mail?). She said I would get my refund but I need to e-mail her my receipt. She said the TV must be in-transit before the 18th to get a refund in July. I emailed her my receipt and asked if I'll get a new box and call tag to ship the item back. My wife Juliet e-mailed her thrice but still no response. It's a total pain having to undergo through this difficulty. On Corp is not fair to their consumers. I need my refund by 4th of July to buy a different brand.
Reviewed June 16, 2012
I bought an RCA 46-inch LCD TV at Best Buy in December 2011. Five months later, the picture quality is a problem. They sent a serviceman out and he said an LCD panel is defective. Now, the company is not picking up the phone and not honoring their warranty. You go try and find a corporate address for RCA Television in the United States. Actually, the TV is made by On Corp., a S. Korean company. I can't find an address for them either. All in all, it's a very shady corporate presence for RCA nowadays. This is a complete fiasco.
Reviewed June 15, 2012
We purchased an RCA TV at Best Buy on 2/10/12. In May, we experienced problems with the picture. We called RCA, who sent out a technician who determined the main frame was going out. The tech contacted RCA, who agreed to send us a box to return the TV, and they would send us a new one. We received the box and then called RCA as instructed. We left several messages that were never returned. We then googled ‘RCA TV complaints’, only to find on several websites hundreds of similar complaints with RCA/ON Corp. We also called the technician, who told us they have had other customers with the same problem.
The technician offered to call them on our behalf, which was to no avail. With a few copies of similar complaints in hand, we were off to Best Buy. Best Buy took our RCA TV back, gave us our money back and a 10% discount on the purchase of a new TV! They also tried to contact RCA/ON Corp with the same results as us. The manager told us Best Buy Corp. might be interested in our experience with RCA/ON Corp in light of all the complaints from other customers. We also filed a complaint with our state's consumer protection agency. Interestingly, RCA/ON Corp called us this morning! We didn't have anything nice to say to them.
Reviewed June 12, 2012
I will never buy an RCA 47 inch TV again. When we called, the guy was nice and said, "Oh, we know the problem of the TV and we can send you a replacement once we send a guy out there to check what's wrong." They said that their TV's were from a third party company that builds them and a bad skid of TV's went out unsupervised. Really? That's not why I'm complaining. The third party makers are now sending the TV but taking their good old time doing so! I think if they were going to rely on a third party company, they should send an inspector over there for inspection. No customer should wait this long even if customer service isn't number one on the list.
Reviewed June 12, 2012
RCA doesn't have the clout it once enjoyed. Four years ago, I bought an RCA TV and I have a Sanyo much older by 8 years still kicking and the RCA model, although perfect for the top of my chest of drawers, has begun to turn itself off and on of its own accord. That is the last RCA anything I'm ever going to purchase again. I checked the batteries of the remote, the DVD/CD player, unplugged the unit, plugged it back in, and all I can say is I'm totally disgusted.
Reviewed June 9, 2012
I will never buy another RCA. The quality and customer service are very poor. I had other brands and they are still working after many years. This particular TV, an RCA 42-inch L42FHD37, only lasted me 3 years. I paid $800.
Reviewed June 1, 2012
I purchased the RCA mp3 player model number th181414w4-4. As soon as I received the unit, I filled out the 1-year warranty card, put my address and mailed it. Two weeks went by without any problems with the device, but now, it no longer functions. I went back to Walmart, holding the receipt, but the store associate could not come to an amicable solution to this situation. Please, I hope you can help me. I live on S.S. and all I get is $54 per month for medication. Thank you.
Reviewed May 31, 2012
My 46'' LCD RCA TV, same with a lot of people, the screen went half black. The TV is 3 months old. It’s going on 41 days with no response, good luck.
Reviewed May 30, 2012
A panel of pixels went out on my TV screen. A service person came out and said it could not be fixed. Two weeks later, I got a call from customer service saying that I need to return my television in order to receive a new model that wouldn't have the same problems. The TV was scheduled to be picked up by FedEx the following day (May 5, 2012). My TV was picked up by FedEx on May 5, 2012. On May 25, 2012, an empty television box was delivered to my house. I have been trying for almost a week to get in contact with customer service to have this issue resolved and I have had zero luck in speaking to a live person. I am beyond frustrated at this point. I had a faulty TV and now I've gone without a TV for close to a month with only more grief in receiving an empty packaging box after I was advised to send my TV in the original packaging (which I did).
Reviewed May 29, 2012
I purchased a 42" RCA TV on 4-18-11. On 5-24-12 (six days out of warranty), the picture went black, but still had sound. I contacted RCA. They told me, "Sorry," but gave me a number to call because it sounded like a main board problem (which would cost around $200) that OnCorp was having with model 42LA45RQ. They told me to check for a recall. After I called and explained my problem, the tech told me he was also sorry (I think he even giggled) but he would be happy to send a tech out (for a $100 service call) to replace the main board. I don't think so. He told me, "If there is anything else we can help you with, we want to keep you happy." What would make me happy is that OnCorp who made the TV try and work a little with their customers.
Reviewed May 20, 2012
After only owning this television (46" LCD Full HDTV) for two months, I got vertical lines covering the left half of the screen. I called for repair. After waiting two weeks, a service person finally came out. He took one look at it and said it needed to be replaced. He also told me that this is happening with almost all of these televisions. I finally received a phone call back to tell me that FedEx would be out to pick up the broken television.
It has now been four weeks and I still do not have my replacement television. I cannot get anyone to call me back. I have left over 50 messages. I can't get a human being on the phone. I also purchased the extended warranty through Best Buy which is totally useless now since I no longer have the television. If I had known this was going to happen, I would have waited a year and taken it back to Best Buy for a replacement. Best Buy was absolutely no help and will never purchase anything from them either. What happened to the reputation the RCA had? No customer service at all. I’m looking into getting an attorney. $600.00 and I don't even have the broken TV and the FedEx label has nothing on it but a tag number. No address, nothing.
Reviewed May 17, 2012
Within 6 months of purchasing a new RCA TV, it developed vertical lines in the screen. I called RCA for troubleshooting and they sent out a technician. The technician came on 4/11/12 and he determined it could not be repaired, but needed to be replaced. He also stated this was a known issue with my model (46LA45RQ) and that they were having to be replaced nationwide. I have been trying since to get a replacement and as of today, I still have the non-working TV. A rep called within a week to confirm my address. Any and all follow-up calls I have made since have been ignored. You cannot reach anyone directly, only leave messages and no one ever returns calls. The customer service number is 877-506-3411 and the rep supposedly assisting me is named Courtney and her extension is **.
I have tried both over 50 times and left over 20 messages. Yesterday, I finally received a box to return the defective TV in, but it had no return authorization number, no return shipping label and FedEx was not able to pick it up due to this. Of course, all calls I have made today have not been returned. This is the worst customer service possible. There should be a way to reach someone at this company and it is wrong that it is more than 5 weeks and I am still no closer to getting a replacement. I am at a loss as what to do. I also called RCA at the phone number online at 877-506-3411, which asks for a model number. When I enter it, it says it is not recognized and hangs up. Also, I called OnCorp (company that owns RCA, apparently) at the number provided online 858-546-4445 and at this number, there is only a busy signal. Any assistance you can provide would be greatly appreciated.
Reviewed April 12, 2012
I bought our 46-in TV from Best Buy on January 6, 2012. At 91 days, the right 1/4 of the screen went out. It's under warranty, and after many phone calls, the tech came out today, took one look at it, and said, "There's nothing i can do. RCA will contact you to replace it." I called (after having to look up the numbers myself) and had to leave a voice mail for someone to call me back. I was told by Best Buy that it will take 5 to 8 days to have someone contact me back.
I am disabled, and my TV is pretty much my lifeline. Now? My TV is unwatchable. Best Buy won't budge, and RCA won't call me back in a normal amount of time. I don't even know if it's RCA I contacted, as the voice mail doesn't say a name. RCA didn't even manufacture this TV; it's manufactured by someone called Encore. False advertising?
Reviewed April 10, 2012
I purchased this RCA TV model M50WH92S in 2008. After very little use (it is in our place in Florida), I noticed one white spot. This was after 2 years of owning it with very little use. I just got to Florida yesterday and the screen is covered with white stars. Very disappointed and now we are on our way to replace it. I will not be buying RCA products again.
Reviewed April 2, 2012
I had a Jitterbug for 4 years and was very satisfied. Then GreatCall took over. My phone’s battery wouldn't last, so I called to replace it. I had insurance for this. They said I had to get Jitterbug J. Nothing but problems. I got it in July and have called about 20 times. When I open it, I can’t dial. Their advice? Take the battery out and replace. Voice mail has gone out 2 times. Now, the phone book keeps messing up. They suggest a new phone! It's only 8 months old and full price because it's been too soon since I used the insurance! So when I kept telling them what all was wrong, they responded, "Well, at least, if you take battery out, it fixes the problem.” Unbelievable.
Reviewed March 27, 2012
One of the 19-inch TVs I ordered last December no longer shows a picture. After contacting Walmart and RCA, I am still stuck with a dead TV. My granddaughter's TV is working at the moment, so I must purchase a foreign-made TV for my grandson. The nerves of the RCA repairman attempting to get me to hire him to fix their poorly made product. My father's RCA company no longer exists. I will probably have to purchase a second TV soon.
Reviewed March 21, 2012
My girlfriend saved her money to buy RCA 42” TV # 42LA45RQ. In 8.5 months, the screen started going black after a minute or two but the sound stays on. They want 38 dollars to answer me about it when it has a 1 year warranty. American manufacturing sucks.
Reviewed Feb. 18, 2012
We purchased an RCA back in 2006 and my projection lamp has gone out numerous times. When I first purchased the television, the screen went black and I did not get a picture. The TV was only 7 months old then. I contacted RCA and got the run around. They stated if the TV has TTE on the back of it, then they could not replace the bulb or TV. I searched and found the bulb myself and replaced it. Since then the bulb has gone out numerous times and is out now. I am upset that this is the experience from a company such as RCA.
Reviewed Feb. 7, 2012
RCA model 32V420T, code CA847. Sometimes, the TV set will not start or it will start and a few minutes later, will shut off by itself. If I keep turning it on again and again, about an hour later, it will stay on. The warranty of one year expired and one month later, this happened. I paid a technician to fix it for me and it worked fine for a couple of years. Now, it happened again. In my family, we always bought RCA TV sets because they used to be of real good quality. I still have my old 20" that I bought on 89 and it has never failed. It has been the most used TV set in my house and still is.
But like they say, quality is not even close of what it used to be. In the good old days, companies build products to last and they had pride on their products. Now everything is disposable and quality went down the drain. I will never buy an RCA product again, it's no good anymore. TV sets over here are expensive because of import taxes etc. The prices over here are about 200% of the price in the US and minimum wage here is US 9.06 dollars per day of work (8 hours). So it's about a dollar and change an hour. Go figure how much work it takes to buy a TV set.
Reviewed Feb. 2, 2012
I have a four-device backlight keypad RCA universal remote. And just by putting in new batteries the snap on the battery cover does not work well anymore. Batteries keep falling out and then I have to reprogram the remote. I feel you guys owe me a new remote or I may stop purchasing RCA products. I like your company but was not happy with your remote.
Reviewed Jan. 17, 2012
I've purchased a 42'' RCA LCD TV Model# 42LA45R-A. Upon turning it on for the first time, it had a one inch line down one side of the screen. A technician was dispatched and I was told it could not be fixed. I was sent a new TV within ten days. The replacement TV lasted about 6 months before the screen went completely black in the middle of watching my favorite show. I would expect a new TV to last at least 5 years! It seems I'm having trouble making it to one year with this RCA.
Reviewed Jan. 5, 2012
I purchased the RT2770 surround sound system just before Christmas after doing extensive research to ensure that this was the surround system unit that I was looking for (my requirements were 1000 watts of power, optical inputs, and 8 ohms impedance). I took the system home and set it up. I didn’t really have time to listen to it until a week ago. I noticed that the speaker volumes were a bit low so I decided to investigate. As it turns out, the consol itself stated that the outputs on the speakers were 4 and 3 ohm, not 8 ohm as advertised on the RCA website (RCA in no way identifies this as a 3 and 4 ohm system, even customer service said it was an 8 ohm system).
When I tried to contact customer service to try and return the product, the website directed me to Audiovox customer service as Audiovox had purchased the RCA label. Audiovox directed me to 1800 Customer Service because they had sold the home audio division to a separate company. 1800 Customer Service was a contracted service that only handled technical support and warranty work. When I finally got in contact with the actual company, they were rude, aggressive, and would not tell me who I was talking to (person’s name or company name). And they would not tell me the name of the company they wanted me to contact about my complaint. They hung up after about 1 minute of conversation. I definitely did not say anything rude, badger them, or do anything that would warrant this type of action.
I have called countless numbers and sent a few emails with no valid response. I can honestly say that I felt this company has no intention of correcting its mistake or fixing the problem. I need help determining what company owns RCA and how I should go about fixing this problem. Basically someone revised the manufacturing specs on this equipment and did not update the advertising info. As a result, I am out roughly $400 on a sound system that is half of its intended power (1000 X (4/8) = 500watts).
Reviewed Dec. 31, 2011
I bought a 42" RCA LCD TV in 4/2011. Six months later, half the screen is black and it smells like something is burning.
Reviewed Dec. 30, 2011
I also purchased an RCA 52-inch rear projection TV. After one year the bulb went out. I paid over a $1000 for this TV. The bulb went out. I called and got the run around like the rest of you. I called RCA and they said they didn’t make the bulb anymore. I found a bulb on the internet and fixed it myself. It lasted another year. Now I have white dots. It started off with one dot. Now I have 50 dots. I to choose to by an RCA because I thought it was a good brand—wrong. I will be purchasing all Japanese products from now on. Then the US wonders why. I’m very upset with RCA.
Reviewed Dec. 29, 2011
I purchased an RCA 24" LED backlight LCD slim TV in November. I connected everything as required and turned it on. It was fine, but then I turned on the lights and the circuit blew. I had to unplug the surge strip before the circuit would reset. I tried another surge strip and the TV burned out yellow, white and red cable as well as the cable box. I took it back to Sears and exchanged it for another, same TV from RCA. I got a new cable box. I hooked it up with HDMI cables, activated box and it worked. Until I turned the lights on and the circuit blew again. Reset circuit plugged in surge strip and the TV blew, melted the HDMI connection completely. Smoke billowing out from TV.
I had a regular TV in that room before, hooked up to same cable box and no problems. I called RCA and ON company, they told me I could take it to get it fixed or exchange it at Sears. I told him I wanted my money back as I was afraid that a third one would blow up my house. He rudely said "fine, Sears could do that and have a nice day". BTW, I hooked the old TV up, turned on the lights and no problem. But the TV blew out the b-band and have to wait for that now. Dare I try another LCD from another company?
Reviewed Dec. 27, 2011
Four years ago we spent $1000.00 to purchase a 50" DLP projection TV and first the projection lamp went 8 months after we bought it. Then the lamp went again I replaced it 8 months after the first bulb went. This Thanksgiving it started to develop white dots along each picture edge. Now it has over 70 white dots and shortly the white dots will white out the entire screen from what I have researched. RCA knew about these problems 5 years ago and has no intention of rectifying the problem because the light engine would have to be replaced. Guess what, I will never buy anything made by RCA and I will tell everyone that will listen, even the President if he would listen! Buy from American companies that have moved East and this is what you get!
Reviewed Dec. 13, 2011
I bought a 40 inch TV set (mod.L40FHD380) on 11/29/2008. About a year from that, I have colored vertical lines on the screen, and the tech said, it's the screen that went bad. It cost about $900 for the part. I called RCA, and they said there is no recall on this product. I checked the internet and it shows a lot of people with the same problem. RCA says they're not responsible, since it's out of warranty.
Reviewed Dec. 13, 2011
I have just purchased an RCA blue ray player from Walmart and it's a piece of **. The remote is made in China and doesn't work at all. What a piece of ** and I paid $150 USD for it. I hate it so much.
Reviewed Dec. 4, 2011
I purchased an RCA Home Theatre System from Walmart. I set it up and used it about 7 or 8 times but then it would not eject DVD's etc. The unit is a piece of crap!
Reviewed Dec. 1, 2011
I bought at RCA duel screen portable DVD player in June 2011 for our kids to use in the van on our summer vacation. We used it twice in August and we tried to use it on our Thanksgiving trip last week with no luck. The DVD player will not work and I do not have a receipt. The DVD player has a manufacture date of April 2011 and the manufacture warranty is for one year.
I spoke with an RCA rep and even though the manufacture date is within one year, they will not replace my DVD player. I told him I was going to file a complaint against RCA and he had the nerve to tell me that was fine and to have a good day. I will never buy an RCA product because they can't even back up their own manufacture date stamps. What's the point of marking your items with the manufacture date if your not going to honor them?
Reviewed Nov. 18, 2011
I bought a new high definition RCA television. I had problems within the first 6 months. The power supply went out, convergence filter, and finally a control board, which cost over $500 to acquire. These, apparently, have had issues, and it isn't worth fixing. This TV cost me over $1,800.00 new, and it only lasted a year! I replaced this television with a Sony, and have had no troubles. I will never buy an RCA product ever again!
Reviewed Nov. 9, 2011
I bought an RCA 42" LCD television, in April of this year (2011). About a 2 weeks ago, the screen went black. I could still get audio. When I turn the TV back on, the picture goes to black within a few seconds. This has been happening ever since. I called RCA warranty 800 number listed in the owners manual to receive service, Sears sent out a technician who was nice, and polite.
He told me the problem was with the power supply, which he they can not get from RCA. This is after replacing the main PCB board, and I should hear from RCA within 3 business days. 3 days have now gone by, with not a single phone call. I tried to find different numbers for RCA they refer you to On Corp US Inc., and they are worse than RCA. No one works in any of their offices. Nobody seems to have any accountability, or any ability to give me any answers. The tech also stated he has seen several of these, and some have started fires, and RCA is supposed to replace them. I have not had much luck with getting in contact with anyone from RCA before the warranty runs out. I have a TV that I have read online has had several complaints, and needs to be recalled, but I guess it has to injure someone first, in order for that to happen.
Reviewed Oct. 22, 2011
I bought an RCA 42" LCD television a little less than six months ago. About a week ago, the screen went black. I could still get audio but I would have to turn the TV off and on again to see a picture. When I turn the TV back on, the picture goes to black within a few minutes. This has been happening ever since. I called Sears, who I bought the TV from, because it was impossible to get in touch with anyone at RCA that would help, in fact, the only person I spoke with at RCA, told me to call Sears. Sears sent out a technician who was a nice enough fellow. He told me the problem was with the power supply, which he didn't have, and I should hear from RCA within 3 business days. It is Saturday morning, so I guess that means next Wednesday.
Nobody seems to have any accountability or any ability to give me any answers. I never buy the extended warranty because I tried that with Best Buy and they found a loophole when I needed to replace something and would not replace the item. So not only did I have a defective product that needed replacement but a charge for an extended warranty that was of no value.
Reviewed Oct. 12, 2011
I purchased an RCA 50 inch TV almost 3 years ago. Soon as the warranty ran out, so did the TV. I went to the shop for 5 months and bulb was on back order. I got the TV back and had it for 2 months, same problem. I went back into the shop for another 3 months. I got the TV back, had it for 3 months, and the picture went out again. This time, it was a switch.
I went back into the shop for another 2 months. It worked this time for 6 months, and picture flashes on and off again. It's the switch again! This TV has been in the repair shop more than in my house. I spent $900 on the TV and almost $500 on repairs. I would have bought another TV if I knew it was going to cost this much.
Reviewed Oct. 8, 2011
I bought a brand new 42" TV off the shelf. It was suggested by the salesperson that I purchase a maintenance agreement. I did. The TV had picture problems. Sears sent out a repairperson. He said that the problem is a known issue with computer boards in this brand of TV (RCA). He called the issue in and was told I was to get a new TV as the problem is not repairable. He told me to call if I didn't hear back from Sears in 10 days. I called and was transferred to the warranty department. They told me that I would have to pay an additional $143 dollars on top of the MA I had purchased in order to get the TV replaced.
Reviewed Sept. 27, 2011
I purchased a RCA portable DVD player on the 9th of August, 2011 for my toddler daughter's birthday and it has indeed been a nightmare. The DVD no longer shows a picture and it is 16 days after my purchase date. Therefore, I have to go through RCA for another DVD player because after 15 days after purchase, Wal-Mart no longer does the exchange. Now here is my big problem: I called RCA and got one of the rudest customer service reps ever. She kept getting sassy at the mouth because I needed to know who pays for the shipping, what needs to be included in the packing, etc. Well she acted as if she's tired and irritated. So, I asked for her name and she hung the phone up in my face after I told her she was a very rude rep.
Well I shipped the DVD player on 09/20/11 and they received it on 09/23/11. I called on 09/27/11 to find out the status of the DVD player and I came across this same rude rep. I asked for the status and she said no one has touched it yet. I said you have had the DVD player over a week, that I paid the shipping for, even though your product broke down on me and no one has touched it yet. She said, no and I don't know when someone will touch it (in a sassy tone once again). I told her once again that she was the same operator that I had on a previous occasion and I found her to be rude and I didn't like it or appreciate it. I asked for her name again and she hung up the phone again! I have called back now and as usual you hold for well over 20 minutes. I want to speak with a manager or someone with some customer service values and integrity. This has been a very bad experience for me with this DVD player from RCA and I know that I will never ever purchase anything else from RCA.
Reviewed Sept. 26, 2011
Sears TV repair was here, but they couldn't even find a manual on this television. They couldn't fix it. I called RCA, and they said Sears is the only repair people they have in Laramie, Wyoming. My only option was to send the television to RCA. It would cost me less just to buy a television. It's so unfortunate that RCA does not stand behind their products. I will not be purchasing another RCA. I have an RCA Projection television that I purchased for $1,000 in 2007. I have replaced the halogen bulb and now my television stopped working once again. I believe it's the power supply, but I'm not the repair expert.
Reviewed Aug. 27, 2011
I purchased an RCA DLP television from Walmart in Tuscaloosa on 4/08. It worked for a while but started losing sound and picture in 7/09 and finally, went out in 9/09. After being told that my two-year warranty would not cover the bulb, I purchased one for two hundred and some dollars in 10/09. Once again, the bulb has went out within 18 to 20 months. This one has went out on 8/11 and calling to get information about this situation is just horrific. There is no one to talk to, you are forwarded from one 800 number to another without any avail. It is sickening.
Reviewed Aug. 25, 2011
I bought a 42-inch RCA PDP TV, and I had a problem with it. I also had bought a 2 year extended warranty. So, I called Sears and they made an appointment for me, so they could come and check the problem. The guy came and checked the TV. He didn't even turn it on. He put a light against the screen and said, "I don't know". I said, "you don't know what?" He told that he wasn't here, so he doesn't know what happen to my TV. I said that I already told him the problem, but he kept saying "I don't know" about 10 times, as if he was confused. So, he called in to report the problem and put the guy he's talking to on speaker so I could hear what he's saying. The guy asked him if it's fixable. He said no. So, the guy went on and said that it's not covered by warranty. I said, "What? Are you serious? The TV is still under manufacture warranty. I juts bought it not even a month ago. What the ** are you talking about?" Then he said that I have to deal with RCA because they are not going to get paid for this.
Reviewed Aug. 4, 2011
Shortly after buying my 42 inch and 32 inch Flat screens, I began having problems. With the 42 inch, the picture would suddenly go out. They repaired it. Next, my 32 inch started getting lines running through it. Now, I have no picture, except a small line at the top. The volume works well. I want to say I'm 59 years old. When I was growing up, we always bought RCAs. I always had great luck with them. It appears that the quality of your product has gone down the gutter. I’m sorry to complain, but I am so unhappy. The next question is: Is the TV worth having it repaired?
Reviewed July 21, 2011
I bought a 61" HD Flat Screen RCA TV, model#hd61w66.
I called the toll-free number for RCA and told them that the TV would shut off by itself and that I could not get it to come back on. They told me to unplug the TV for thirty minutes then plug it back. It would come on for a couple of days but then when turning it on, the led light would flash three times and go off. I left it unplugged for a couple of days and still the led light would flash three times then go off. I paid over $3,000.00 for this TV and it only last for five years. I bought it in 2005. This TV should have last a lot longer then that.
I have bought several RCA TVs in the past and they last many years. I can't even get the TV fixed; the part is not available any longer nor can they get the part anywhere. I was told that the PC board is defective by a TV repairman.
I had always liked RCA TVs until this happened and it really discouraged me in so many ways. RCA should be sued for not backing up their products and for not having the parts for their products.
Thank you for your time.
Mrs. Edith **
Reviewed July 18, 2011
I bought an RCA TV that went out about six months later. It was covered under warranty and they sent me a brand new one. The second one went out (a board problem that I found out was very common) about 6 months later and they refuse to cover the warranty telling me any warranty one the second set is under the timeline of the first, which is one year. Please let me know if there is any class action law suits planned.
Reviewed July 13, 2011
I purchased a CD music player that was missing an adapter. I faxed all information as they requested. Andrew left me a message that the adapter would be shipped in 7 to 12 days. I called again and was told the order was never put through. They connected me to Andrew, who was overly rude and very unhelpful, and said he never made a mistake. He will not send me an e-mail verification because he feels like he does not need to help. He has already done his job.
Reviewed June 19, 2011
I started out with a 46-inch RCA, it lasted about 6 months. After 2 weeks of trying to find someone to fix it and getting the run around from Wal-Mart, they finally refunded my money. So then I bought a Sanyo P46848, it lasted about two years and the right side of the screen started to go black. I paid $1200 dollars for that piece of junk. It's now sitting in my living room looking at the Vizio I just replaced it with! Another $800! Thank you Vizio, so far you have a nice TV. I will neither buy an RCA nor a Sanyo product again!
Reviewed June 18, 2011
I purchased an RCA television about 3 years ago to be used in the family room. We shut it off one night and it just never turned on again. I do not have the finances to purchase a new one. I called RCA technical support, they told me to call another number which the office is never open! I just got off the phone with a repair man and he told me there is no repair manual for these televisions, and there are only 2 places in the United states you can get parts! I think it is awful that while researching this problem, there are hundreds of complaints on the computer about the same problem and no one has made them correct it or do a recall free of charge to people who purchased these televisions, and make RCA fix the problems in their product.
Reviewed May 28, 2011
Purchased a 50 inch RCA in 2008. I can hear the sound but no picture. I have purchased a new lamp for the TV which cost over $80 still no picture. I paid almost $900 for this TV and cannot believe that it is not working. This TV is located in my formal living room and the family is never in that room, consequently, the TV has been used very little. Contacted the service numbers listed for RCA no longer in service. This is horrible service.
Reviewed May 27, 2011
I bought a RCA LCD 40 inch TV and entertainment set from Walmart's web site. I had the TV for 14 months. One day I turned it on and the screen showed for a second and went black. All it plays is sound. I called them and all they could say was that it was out of warranty, which was 12 months and that they would come out for 99 dollars plus however much it would cost to fix the TV.
I bought the TV when I was over seas it was in the box for 3 months so I only got 11 months use out of it and they would not not do anything about the TV not working. They just wanted more money. Walmart would not do anything either. RCA is junk. they know it and so does Walmart. I don't know why they even sell it . I won't shop there anymore or will I ever buy an RCA brand anything ever again. Junk company!
Reviewed May 16, 2011
We bought an RCA DVD Home Theater System a few months back. We haven't used it but just a handful of times and now the thing won't turn on. The blue standby light is on, so I know it is getting power. When it first started doing that, we unplugged it and plugged it back in and it would finally come on but that no longer works.
We now have no way to watch movies and our surround sound is gone. It is ridiculous to pay that kind of money for something, only to have it work for a few months. Wal-Mart is of no help either. They won't exchange it because it's been more than 30 days.
Reviewed May 8, 2011
I purchased an RCA RTB-1100 Blu Ray Home Theatre in a box system and no matter how new or undamaged a DVD or Blu Ray is, the player will either freeze on you, the sound cuts out for about 3-5 seconds every 5 minutes and the controls on the remote lag is extremely bad. I only hope that Sears will take the thing back since it has been over 30 days.
Reviewed Jan. 2, 2011
The warranty is off on a 3-year old 32" model (I26WD26D). Like other complaints I have read, the picture turned black and had lines. For a time, it came on and then nothing. I bought RCA because of the name of the product. USA should be more responsible for what they distribute, and Walmart for what it sells.
Reviewed Dec. 11, 2010
I purchased a 46-inch TV in 1/30/10. It stopped working in 8/12/10. I called RCA because it is still under warranty. They sent a tech to my house to get the part and send back to the manufacturer for repair. Every time I call them, it is a different story. No one knows where the part is. I am sick and tired of the runaround. All I want is my money back. I don't want the TV. This has been going on since September. Please help!
Reviewed Dec. 2, 2010
Our TV went blank over a month ago. It was purchased less than two years ago. We tried everything including calling customer service. Either the number was busy or nobody answered. Finally, I got a customer service rep in the Philippines who told me to go to a local RCA service place. We have none. Everyplace we go tells us it has to be sent out and it will cost us just about as much to fix it as we paid for it. This, according to what we've read on the computer, is an all too common problem with this particular TV. RCA should be at least partially responsible.
Reviewed Nov. 26, 2010
I saved for 3 years and bought a RCA Flat Screen TV and now it turns itself on and off and then won't come back on for a month. I am a senior citizen and this was to be the last TV I planned to every buy. I chose RCA because I thought they would stand behind their product better than a foreign model. I will warn all my neighbors in my senior complex, friends and family to avoid RCA.
Reviewed Nov. 25, 2010
We purchased a 46-inch RCA on Oct. 6. By June 2010, it had no picture, only sound. I tried to take it back to Wal-Mart but said only 30 days. I have been calling RCA warranty for 5 months and still have no answer of what they are going to do. This is the worst service I have ever seen in my life. RCA should be ashamed. I have been telling everyone I know to never buy RCA.
Reviewed Nov. 20, 2010
I got a RCA big screen TV and paid $1200 for it. It worked for 2 years and hasn't worked since. Nobody will work on it and they said they don't work on RCA. It was a big ripoff as it's been sitting in my back room for 3 years now.
Reviewed Nov. 10, 2010
I bought a 42 inch LCD flat hHD TV on Dec. 31, 2007. Worked fine until Oct. 8th, 2010, screen went black, we have sound. Called RCA but to no avail this is pretty bad service after you spend $1030 for two years viewing.
Reviewed Nov. 9, 2010
I have bought 2 RCA TVs. Within the last 2 years, the first one had burn streaks running down the middle of the TV. The second one started making this awful buzzing noise. I had no problem getting a refund on the first TV with the previous owners of the company, but with the second TV, TTE tech support is awful. They treat you like crap and then they lead you on for months about what is going on with the TV that you bought with the money that you earned. I can tell you that from this experience, I will never deal with RCA again. When I asked to speak to a person higher up than the supervisor, I was told that there wasn't anyone higher up and good luck with getting anything done on your TV. Wow, that's the kind of people I want working in my company. One other thing, all the contact corporate information I found was out of Japan. How great is that?
Reviewed Nov. 8, 2010
Until this month, all I owned were RCA products (televisions, VCRs and DVD players). They were all good machines with cool features—and all worked very well until I purchased an RCA Scenium (L32wd250) about three years ago. The side inputs stopped working about 6 months ago. I took it to Best Buy last week and they said they couldn't fix it. Now I'm stuck with a television that I paid over $800 and barely worked 2.5 years. This is outrageous!
Reviewed Nov. 7, 2010
I paid $1000 for my RCA. It started by being hard to turn on. The green light flashes now and won't come on. Let's see if this site posts this. They use pop-ups, give them ** information.
Reviewed Nov. 5, 2010
I have two RCA TVs and both are not working. One is a 50" flat screen and the other one is a 32" flat screen. The 32" TV was the last one I bought and the first one to go out! Both TVs were purchased within the last 3 years. I know TVs are supposed to last longer than that! I am very upset because I have lost a lot of money and I thought RCA was a good brand. Boy, was I wrong! Both TVs are in excellent condition, like brand new. I have lost money that I really didn't have to lose! I thought I was getting TVs that would last me a long time.
Reviewed Oct. 24, 2010
We bought an RCA Scenium TV and did buy warranty. The TV was made in 2003. Of course, just after the warranty ran out, the sound went out. We had a repairman come to see what the problem was and it was one of the mother boards. He told us it would be over $500.00 and it still may not work. Now all of a sudden, it has started turning itself off. Now it won’t even come on. We bought this TV less than 6 years ago and paid over $2500.00 for it. You would think that RCA would stand behind their big ticket items and have parts to repair them.
Reviewed Oct. 17, 2010
I purchased a 32" RCA flatscreen TV in 2006 from WalMart, Abdn.,70 miles round trip. Set it up myself, no easy feat for a senior, could not turn it on--blank green sensor eye. WalMart said, bring it back same day I did so, unplugging, hauling back, they replaced with a new one. Back home, set up new TV. 3 years later, when turned on, a green screen & clicking noise from green "on" sensor eye. Took an 1 hour to receive reception each time it was turned off then back on. I "solved" the problem by leaving the darn thing on. For nearly another year, by muting instead of turning off! RCA going "green" to the extreme.
Reviewed Oct. 17, 2010
I paid over $3,000 for the TV and owned it two years. I purchased no warranty, yet, I feel that a TV lasting four years is not right. RCA only could say they were sorry. After reading all the complaints on the internet about RCA TVs, I feel there needs to be a class action lawsuit against them.
Reviewed Oct. 15, 2010
I bought a RCA 32 inch combo LCD TV(L32hd35d) on September 12th, and a month and a half later, I have no picture but do have sound. My warranty was only 30 days so I am out $360 and from what I have read there's not much I can do. This really **** me off. Don't buy RCA, their products are terrible.
Reviewed Oct. 12, 2010
We bought an RCA television at Wal-Mart for 800 dollars. After 11 months, the picture went black and it was still under warranty and after contacting them every day for months, they finally agreed to replace it with a bigger TV having the same model. I was so happy. We had that TV for 10 months and the picture went black again. I called the service number they gave me and the man said he would not renew his contract with them because of poor service with them. I'm out of the money and out of a television. How can they get away with this? We will never buy their product again. Buyer beware.
Reviewed Oct. 7, 2010
I bought dual screen RCA 7 inch portable DVD player in May 2010 for my one year old birthday and after 4 months the DVD player started skipping one day and then stopped working. Every time I put a DVD in it says No Disc. Bought product from Target and noticed there are numerous complaints about this product.
Reviewed Sept. 27, 2010
I purchased my RCA LCD HD TV Model L32WD22 about 2 1/2 years ago and one day it just stopped working. No picture no sound, nothing! I paid $782.00 including tax for this TV and would've purchased a cheaper brand, but I thought I was making a good purchase by going with RCA which I thought was a good "name".
I've contacted a local repair shop that I trust and was advised that they don't even repair RCA TV's anymore because the parts aren't available. I was told that it would be cheaper to buy another TV than to repair my RCA "junk".
I will never purchase another RCA anything again! I don't have the money to replace the TV now, but when I do, it won't be an RCA!
Reviewed Sept. 26, 2010
I purchased an RCA Home Theater System (RTD315W) in January 2010 from Wal-Mart. The DVD player stopped working in Sept. 2010. The blue "on" light appears, then disappears, and the system does not respond manually or by remote. I located the warranty information on the internet and called Alcor Electronics. They instructed me to send the unit to Venture Electronics, in Buffalo, New York for repair! I am required to pay the shipping cost.
It appears that this is a defective Model and it should have been recalled. I have read other complaints on Google of the exact same problem. I should not have to send this out of state for repair in as much as I purchased it in Florida.
Reviewed Sept. 20, 2010
I purchased this HD TV model number **** at WalMart less than 2 years ago. It was not heavily used. It cost $686.00. The picture and sound went out. It will cost $486 to be repaired. My local WalMart no longer carries RCA TVs. It was actually made by TTE technology in Thailand for RCA. Last week the screen and the sound went out.
Reviewed Sept. 20, 2010
I purchased a 32-inch flat screen TV just over a year ago. Now, about 1/4 of the screen is very dark with lines running through it. I just called a TV repairman and he said it would be better to buy a new one. I don't know about anyone else but I can't afford $500.00 a year for a TV. I thought RCA was supposed to have good products and that is why I spent a little more on the TV thinking it would at least last a few years. I was wrong. I am on a limited income and I just can't afford to buy another one at this time.
What ever happened to customer service? Buyer beware. Do not purchase anything from RCA.
Reviewed Sept. 12, 2010
We purchased a TV model L40FHD41 a year ago, September 9th. It stopped working about a month ago (August). It is used approximately 4-6 hours per week. It was last in use about 2 months ago. We went to turn it on and now it does not work. We did the 'reset' (unplug for 10 minutes), but that did not work. We have gone to RCA's website and sent 3 messages, but they have not replied. We are now out of warranty. We would like a replacement. The authorized repair shops RCA lists are about 2 hours away, and when called, the numbers are disconnected. We purchased the TV for about $500. Now we have no TV and are out of $500. I wish we would have put it in our IRAs.
Reviewed Sept. 10, 2010
I bought a 32 inch flat screen TV. I have had it for a month and 2 weeks. I am 2 weeks shy of getting a refund of course. The sound is ok but the screen is black. This is unfair I paid $350.00 for this TV and I don't have a lot of money. Now I have a TV that doesn't work and no money to get another.
Reviewed Sept. 9, 2010
After using RCA TV model L32HD35D for 3-4 months, the screen went black. I notified Carrie, she took all ID info, requested my receipt, & I asked her to email me so I could email my receipt. She didn't do it. I sent receipt to email address above on 8/18/10 and she answered that she would have her supervisor check it out and will contact me. No answer 20 days later.
So I contacted several others at their warranty number. Most took info and then hung up on me. Finally, I got to Nakali and she said that she would mail us a shipping label, we'd pay $50 to ship it, and it would be fixed. Two weeks later, no shipping label. All calls to her number above go to answering service and no one responds to it or my emails. They have no intent to honor the RCA warranty.
Reviewed Aug. 29, 2010
I purchased a 32" RCA LCD TV from Wal-Mart about two years ago. I was very happy with it and when I saw a refurbished one of the same model at Big Lots about seven months later, I picked it up. The refurb went (no sound or picture) after about 1 year. I chalked it up to "things break" and replaced it with a Philips without much grief or bad feelings about RCA. I didn't even try to get it fixed. But now, the one I purchased brand new at Wal-Mart (which is now two years old) has gone bad with the exact same symptoms.
After reading this thread, how stupid do I feel? I can see that my plan to call RCA and tell them about my two bum TVs will obviously not do me any good. I just looked up RCA LCD TVs on Sams Club (none available) and Amazon.com (only one model sold directly by Amazon and they only have one TV left). Gee, I wonder what that means? Just a note here: I replaced all my CRT TVs with LCDs over the course of the last two years. All in all, I purchased 3 Vizios, 1 Sony (floor model from Wal-Mart), 2 RCAs (the ones I am writing about here) and one Philips (the replacement for the first RCA to go bad). All of the other ones still work.
Reviewed Aug. 22, 2010
I bought an RCA flat screen TV on December 28, 2008 with model number L32HD31. As of August 12, 2010, the screen went blank. I only have sound. I called RCA and the message I got was, ‘Thank you, Good bye’. RCA products suck. So don't anyone buy any thing that has the RCA name on it. They do not stand behind their products.
Reviewed Aug. 19, 2010
I purchased a 32 min flat screen RCA TV, model L32HD32D from Wal-Mart, and I only had it over a year. The picture went out, but it has sound. I contacted RCA, and they referred me to two repair places that I couldn't never get by phone or going by their place. I finally got one who said they only do appointments at my home. So I decided to find another repair on my on, then I was told that the TV would cost more to fix it than it would to buy a new TV. This is the first time I've purchased a RCA TV, and the last. That's far too much money to put into something that doesn't last. Hopefully, the company will not last either.
What ever happened to buy American? What happened to high standards?
Reviewed Aug. 11, 2010
My TV screen went black 91 days after its purchase, just one day after the limited 90-day warranty ran out. RCA will not fix the TV. They want me to pay for shipping the TV to CA and pay for labor! That will cost more than the 32" LCD TV cost! This is ridiculous! The TV was used rarely as it was in my vacation home. What a poor quality and what a poor customer service. Shame on them! I am out $400.
Reviewed Aug. 11, 2010
Bought $400 LCD TV 4 months ago. TV screen went black. Sound is fine. RCA technician says "faulty circuit board." Will not pay to repair. They say I must pay for shipping to and from Ontario California and pay for repair. TV is 4 months old! I can buy a new TV for what shipping and repair will cost! Total rip off. Again, TV is 4 months old. Shame on RCA. I'm out $400!
Reviewed Aug. 9, 2010
Purchased RCA Model L32HD35D TV. 10 Months ago picture went out. RCA will not stand behind their product and wants 129.00 plus shipping to repair. I expect more than 10 months service out of a 500.00 TV. Would like to protect other consumers from RCA Corp. They are not customer friendly and have knowledge of this models defects. RCA does not stand behind their products and intentionally mislead consumers with a faulty warranty that has additional cost built-in. Basically RCA has already got your money and that is all that matters to RCA. Their customer Service is one of indifference.
Reviewed Aug. 3, 2010
I purchased an RCA 52" HDTV model R52WH74 from Walmart 3 years ago after much scrimping and saving. The TV worked great for the past 3 years. It didn’t have problem until about a month ago when the screen went black and there were color bars on it. We get 3 green blinks on power button and nothing. RCA doesn't seem to care after speaking with rep. Naturally, the TV is no longer under warranty. To have it repaired, it would cost at the least $400 as we were told it's the power board. I don't have the extra $400 to shell out.
I feel with so many consumers going through this same thing. RCA should offer refunds or at least replacement TVs. We are hard working Americans not looking for handouts and fed up with getting dealt the "[bad] end of the stick" when it comes to our rights as consumers. This TV set me back $1100 and lasted 3 years. Now I have no TV set and don't know when I'll have enough to buy a replacement.
Reviewed July 30, 2010
I am posting this for a friend who had this experience with an RCA HD TV. It was purchased last 3-28-10 for $428.00 and this unit is an L32HD35D with DVD player, serial#J382E403C. It worked fine for about 60 days then it started acting up, the picture came and went. Now the only thing that works is the DVD sound. There's no picture of any kind, the remote will only operate the volume, mute and stop on the DVD. I am telling everyone I know and also people I don't know to not buy an RCA product of any kind. They will not stand behind the items they sell at Walmart and RCA only wants you to spend more money to fix their problems. This TV is still under warranty, but they want the customer to pay for shipping to and from their facility. This was their piece of ** to begin with, and I'm sick of the runaround!
Reviewed July 29, 2010
We bought an RCA DLP 52" TV a year and a half ago, and have had nothing but trouble. First the picture went out after 6 months, we had to replace it. It still had a warranty, but we had to pay for shipping/handling and it was a pain. Then after about another 6 months, the picture went out again. We paid for that out of pocket.
Now here we are a few months later, with a billion little white dots popping up on the screen. I just can't believe how much trouble and money we have had to go through with this TV after paying over $1,000 for it. I believe that after paying so much money for something, it should have good quality and this has not. It has put us out money and entertainment. We were so excited to buy this TV and saved up for it, and now we have yet to enjoy it.
Reviewed July 21, 2010
I also bought RCA at WalMart. Now, I have less than 3 years on it and the 32-inch flat screen has sound but no picture.
Reviewed July 21, 2010
I purchased an RCA l32wd12 HDTV on July 1, 2009. 1 year and 20 days later, I can’t receive any channels and I can’t reset the unit per their instructions. They said that it is out of warranty and I need to call the local TV shop. The local shop said it is not worth repairing. They charged me $79.00 to check it out and it was a bad CPU. That’s the last $635.00 RCA gets from me and I hope that they get no more sales to everyone who reads this. The unit still works as a computer monitor though.
Reviewed July 16, 2010
I bought an RCA 40" LCD HDTV also, and have the same complaint as everyone else! How can you spend close to $600 for a new television and have it hit the bed a year later? This is ridiculous!
The lights are on, but no picture and no sound, thus no TV to watch! I tried rebooting it, per troubleshooting instructions, to no avail. It's at the repair shop now, I was told most likely the fix will be more than buying a new TV. No more RCA products for me. Open up your eyes RCA! You want people to buy your product, then treat the consumer the way they should be treated! Now because of your bad product, I have to go buy a new TV, but now it will definitely be a different brand!
Reviewed July 11, 2010
This TV, RCA HD61LPW42, 61 in. HDTV DLP, is in our recreation room. It probably has less than 200 hours on it. I replaced the bulb once, and it worked fine. The new bulb has less than 100 hours on it, and it is already dead! I have a Mitsubishi big screen in the family room, and that TV has thousands of hours on it, and I've only had to replace the bulb once. When I try to get technical help, everyone wants money to talk to me. How do you get good service through this company? I'll buy a new Mitsubishi to replace this one before I pay someone to talk to me. They are unreal!
I am frustrated. I've purchased a TV and have had very little service from it. Because we use it so little, I can calculate it costing me $100 an hour to watch it. Replacement cost of the bulb was just shy of $100.00, now I need another? Thanks for letting me vent!
RCA Company Information
- Company Name:
- RCA
- Website:
- www.rca.com